Intuit Quickbooks Reviews

Basically they are wanting me to pay $800 for an upgrade and I don't have it and meanwhile, all of my records are locked up in my POS which I now have no access to because it is (at 2 yrs old) outdated!

The big complaint I have with Quickbooks is I no longer have the ability to import my information to TurboTax program. It worked fine the first year I got the program, but wouldn't work the next year and said I had to purchase to the upgrade to be able to import my information. That is why I bought the program to begin with. I shouldn't be forced to buy the upgrade just so I can import to my Tax software! What a rip off!

Quickbooks didn't work and I was told I needed to pay $200.00 for an upgrade. I paid and it still doesn't work and I have spent about 10 hours on the phone dealing with this issue.

I work for Quickbooks instead of it working for me. On a daily basis, I have to reboot my computer because QB locks it down and sends a "non-responsive" message. I did spend the $79 per month for two months just to get them to talk to me, but I can't afford to keep that up. At this point, I would never recommend QB to anyone.

I purchased Quickbooks Point of Sale version 5.0.3 licenses for $3,500. I can no longer install this application on a computer. They are forcing me to upgrade, which is illegal. There must be some way to create a class action against this practice. They are doing it with Quickbooks and Quickbooks Payroll as well. We are trying to move our business and needed to load the application on a laptop to make it mobile. For the last several days, we have been down and unable to service our customers. I have been on the phone relentlessly with anyone I can find (in the USA) to talk to. I can't afford to purchase another $2,000 worth of software when my existing software works fine.

I have had the same experience with Intuit. The week they released version 2009 for Mac, I started having problems with my 2007 version thereby forcing me to upgrade to the new one. This means to me that through their automated updates, they changed my software so that system no longer worked properly. I even reinstalled the software from the disk, but the data could not be read unless I allowed the updates to install which just took me back to the original problem. Intuit then had the nerve to inform me that Quickbooks 2007 for Mac was not compatible with the Snow Leopard operating system. I had been running it just fine for one month.

I have experienced the same issues as Mark of Covina, CA on August 14, 2009. My nephew is an attorney and I will be having him review my license agreement. I'm outraged that Intuit altered software in my computer without my consent. I paid for features that have been removed. No offer to upgrade at a much reduced price, just upgrade to 2009. I also intend to contact Sen. Jim Inhofe's office and will link these complaints. Something must be done to stop these illegal actions.

Quickbooks is a professional scam operation. I politely tried to obtain their corporate mailing address to file this complaint. They stopped when I tried to register their newly purchased software to verify my complaint. They put me on eternal hold. Please tell me if they succeed in doing this to the State of California Department of Consumer Affairs. False advertisement. Bait and switch sales tactics. Withholding information about the company that the consumer has the right to know.

When presented with the choice of what accounting program to utilize, I would advise other small business owners like myself to run very fast in the opposite direction of Quickbooks 2009. I own a small web design firm and rely upon the proper upkeep of my electronic equipment to make my living. After installing Quickbooks 2009 for Windows, I was horrified to find that there were a number of Quickbooks specific processes running on my PC at start-up and causing my CPU usage to climb even when idling. From the perspective of someone well versed in proper PC care, there is no good reason why such processes needed for updating the software should be constantly running in the background and degrading the usability of tools crucial to my business. And since the processes are actively opening and listening on ports on my computer, it is apparent that Intuit is executing some kind of background activity.

We purchased Quickbooks 2006 and rely on the ability to import my bank and credit cards' statements. Quickbooks has disabled that feature now and is forcing me to upgrade to a new version. I can understand if they can no longer support the feature, but they are not allowed to go into the software I purchased and begin turning off features that I paid for. If they are allowed to do this, there is nothing to stop them from turning off other features to force you to upgrade. What is next, will they disable the ability to print?

Sorry for the lack of information as to where Intuit is located. Based on the fact that I have been on the phone with people with very strong accents for 2 days now and for 6-7 hours at a time, I can't say where they are headquartered. First, I purchased the "Quickbooks" software at Best Buy with the assurance that for $200, it is the easiest to use for invoices, etc. It turned out not to be true. I loaded the software yesterday afternoon about 2pm. I had difficulty working through some of the programs. They are not intuitive. I had to comb through the installation guide looking for a phone number. Finally, I found one near the back of the book. I called the number, and a recorded message said my wait would be approximately 30 minutes.

This company has turned into a corporate ripoff scheme. If you are listening, do not upgrade to Quickbooks 2009. I have the Premier Contractors Edition 2009. They have a number of problems with this software - most of the job costing report features do not work (very vital to contractors) and payroll problems (don't get me started on this one, I could go on for a while).

We are a small business and use QuickBooks 2006 for managing monthly statements and printing estimates. We do not have employees. The only online banking we do is upload data into QuickBooks for accounting reasons twice a year. Now, we can no longer upload bank data because they upgraded to 2009 and will not support 2006. I realize that systems change. However, bank statements are very basic to export and import. There is no reason why QuickBooks should stop me from manually importing a CSV file, Excel file, or old QuickBooks web connect file. The upgrade to 2009 is over $200.00.

I telephoned the support line to get clarification on what the impact on the financial data in the system would be if I transferred my client onto a cash accounting basis from an invoice basis. It was important to understand the implication before making the change. Having tested the change on a dummy client, the system appeared to be posting journals to correct the VAT control account. It was important to understand where the other side of these entries were being made. The company does not have a support plan as this was cancelled due to a lack of help in the past of this service. Quickbooks wants to charge us $3 per minute to talk to somebody in India whose command of the language is not great and who has very little technical knowledge of the product you are trying to offer support for.

We spent several thousand US dollars for Quickbooks software. The email function of sending invoice and statement, etc. out to client is very important. Now, QB announced it's going to stop the service, saying we have no choice but to pay extra to buy the new version of QB. This is totally not fair. I'll join if class action is here. We spent US$5,000 to use QB for only 2 years. And then, we're forced to upgrade and spend another US$5,000? Just for the email function? It's totally not fair.

I have called Intuit Canada to buy three licenses of Quickbooks for use in Latvia in March 2007. The Intuit salesman kindly offered to buy 5-user license of Premier Multicurrency edition for 1,000 USD, which I found reasonable and accepted. Then I was asked if I want to pay all at once or in 12 installments. Of course, I've chosen installments. Our Customer No. is **, Company name: RDS Arhitekti.

I'm using this vehicle to try and warn others of the tremendously poor and misleading service that Innovative Merchant Services delivers in handling small business credit card transactions. As much as we appreciate and use Quickbooks as our core accounting tool, we are totally amazed that parent company Intuit steers Quickbooks users towards IMS as their fulfillment company of choice for the Billing Solutions service offered as an add-on to the Quickbooks e-billing function.

I do not think it is fair that we all have to purchase a new product to continue utilizing Quickbooks software for payroll functions. This is a major function in the program and who wouldn't be using it?! We are in business correct? This is highway robbery! I received two invoices for almost $300.00 each and have not figured out why yet.

ARCTEK Satellite Productions alleges that Intuit/Quickbooks has intentionally removed its ability to download transactions from American Express into its accounting software, Quickbooks 2006. This is a policy Intuit refers to as "sunsetting." My company, ARCTEK, relies upon this ability in order to do business. In early 2009, Intuit attempted to upgrade our software to their version 2009 which failed and cost us two weeks of down time to revert back to version 2006. If forced to enter our transactions manually, it will cost us $500/month in labor.

My email function of Quickbooks Enterprise stop functioning. A message indicated I had to upgrade to another QB version to use this function. That is one of the reasons I purchased QB. Now they discontinued it. I called their support line and was connected to a poor English speaker in the Philippines.

After forcing me to upgrade to QuickBooks 2009 or lose core functionality, I was then forced to spend an additional $150 for another license so I could use the same software non-concurrently on a work and home computer. Because I handle A/R and my wife handles the A/P at home, this was considered two users.

We have been using QuickBooks Premier software for Manufacturing since 2004, upgraded to 2005 and 2006. We've never upgraded since then, because they have never improved software for the manufacturing part of software! They forced us to upgrade to 2009 because we use payroll and take credit cards via QuickBooks. We had to upgrade the hardware to make the software upgrade work, and now they tell us software won't work because our company size is too large for 2009. It is only 150 Mb in size. We are a small company, less than $2 million in sales with 3 users. Now they want us to upgrade to Enterprise for $3,000! This company is just a bunch of crooks. I am looking for replacement software starting tomorrow!

I've had their software for years, upgraded every couple of years to take advantage of the new features. This year, 2009, they forced everyone to purchase the latest software if they wanted to continue to take customers' credit cards online. So, $900 later, I did. Then, after my first bank reconciliation, my books were off. They said it's a data problem from switching from the old system to this one but they need to charge me a service charge to check the data problem. There is supposed to be a 1-year warranty, but they said this is different. Grrr, I never had this problem until I upgraded.

I renewed my subscription with QuickBooks in Jan. 09 for about $250. Shortly after that, I began receiving notices that as of May 31st, 09, I would no longer get federal and state tax updates via internet downloads. Also, I would lose the ability to print state, federal, and employee tax forms unless I upgrade to QuickBooks 2009 for an additional fee of $211.31. I feel that I have been scammed by QuickBooks. They sold me my annual subscription and then "carved out" a critical component of the product and sold it back to me.

Quickbooks locks you out of your own software. Customer service cannot speak English at any reasonable level. I have wasted most of the day speaking with people from India that can't do anything of any value. I am a billable hours consulting firm. Please notify me if anyone does a class action lawsuit against Quickbooks. You'll have my full support. What they are doing is a total scam!

I spent over 2 hours trying to upgrade Quickbooks. This is the last time we will be using Quickbooks. We were forced to upgrade. Software companies like Intuit think they are the only option. They spend millions of dollars advertising while just losing the customers they already have.

My computer crashed and I needed to re-install Quickbooks Pro 2008. During my call for support, the call taker kept interrupting me as I tried to explain the circumstances of having lost the disk as well. I recognized that she was having as difficult a time understanding me as I was her. She finally told me that she could have someone help me for one fee, or I could upgrade to 2009 and get a disk for free with the upgrade. If I did this immediately, I would save 20% on the upgrade. I did not need an upgrade; I needed support.

I purchased a registered version of Quickbooks Pro 2008 from another small business that just recently decided to close the shop due to the economy. I made sure to check Intuit's website to see if I could transfer license. It was possible for $25. No big deal. After the original owner of this software received all my info and filled out the license transfer application online, it was denied with no explanation. We both received a phone call of the denial with again, no explanation. But I was offered a discounted rate to purchase the 2009 version though. We are now both locked out of the software. Even if I send the software back to get my refund, which the original owner is more than willing to do, he is also locked out of his own software. He is the original owner and can no longer use it. That is what Intuit told him.

Never give QuickBooks your bank account number. They will take money out of your account without your permission. They will do it over and over. If you try to talk with customer service, you get someone in India who can only read from a script with barely the English skills to do that, certainly not enough to accomplish any communication. I was billed for Payroll service I did not want to renew. When I complained, instead of refunding my money, they charged me again. It was the same with monthly support, which I never ordered. I complained and they charged me again, and again.

My employer has used Quickbooks for at least 5 years and purchased their payroll subscription every year. This year, less than 30 days ago, the subscription expired. Intuit has already come into my computer and removed all deduction calculations, so that I am unable to process payroll until I pay another $375.00. I cannot comprehend how they can remove something I already paid for! They charge outrageous fees every single year for changes to tax tables that don't happen. Is this legal? As a result of them stealing my deduction, I'm unable to prepare payroll.

After being forced to update my Quick Books for my business due to Quick Books stopping support on most of the 2006 edition, I can no longer process credit cards. The morning before updating the software, I processed cards with no problems as I have for the last three years. After the update, I was getting the message that the processing failed. I tried restarting my computer in case the updates needed a reset, then I tried to process the card again, and the same message appeared. I checked the password and tried processing. I checked the user name. On my first attempt using the support line, I was told the problem had to be with Intuit Payment Solutions. I was transferred to their help line and was told each time I tried to process the credit card, the charges did go through, even though Quick Books told me the processing failed and the invoice in Quick Books remains open.

We processed a credit card for their Quick Books Intuit Merchant Account. It was approved and then three days later, they wanted us to fax an invoice and have the customer information on it which we did do, so that we can get paid. By this time, we had not been paid for the job for about a week in a half. So we then got a call from the Risk Management at Intuit to tell us that they were not going to approve the transaction and they were going to reverse the charge and close our account. And their reason for closing the account was as Abbe said, "It was a business decision." Mind you, we did not warrant them closing the account but we were fine with their decision. Plus, we have found a another merchant company to process our credit card.

I have been unable to resolve the payroll thing with Quickbooks. Basically what happened is that they did the payroll as usual and direct deposited our checks into our personal accounts. Unknown to me, there were insufficient funds in the business account to cover the payroll. Intuit did not contact me about this. They then reclaimed the funds back out of the personal accounts for the three employees and me. When I became aware of what happened after being notified by the bank, I sent them a money order for the entire amount of payroll (approx $22,000). They then credited back the business account for the staff payroll amounts but not mine. They are saying that they did not reclaim the funds from MY personal account.

Today, while using Quickbooks, a message came up asking me to update my software. Okay, I did it per the instructions on the screen. When I went to use my payroll module, I received this message that the Quickbooks had crashed and needed to close. Thinking that I had maybe not restarted my system (since some updates require this), I did so. Getting back into Quickbooks, I again went to my payroll module, but it CRASHED AGAIN.

I saw an ad for Quickbooks 2009 online which says with an upgrade, you get free one month of tech help. Nothing was said about not buying local... just to upgrade. I bought the upgrade and had problems with the email part. Called Intuit, and they told me the free tech help does not apply to me. You have to buy it from them to get it. They have the same ad now, and it's still saying nothing about having to buy from them.

I closed my business and tried to sell the software to another individual. They will not allow the software to be transferred to someone else. They want new software to be purchased, even if it means that the old software is going to be trash. I needed the money to pay off debts from the business, and now I am stuck with a $1,500.00 piece of software I cannot sell.

In November, I responded to an Intuit ad for QuickBooks Premier 2009 for $199.95. I didn't mail in a coupon, but ordered online, requesting a CD-ROM and not a download. My credit card was charged, but I never received the product. I called and talked to a rep in the USA, who told me I would get my order. That was at the first of January 2009. I never received anything.

I purchased QB Pro 2009 because they had a website design feature with a one-year free website. I figured that would pay for upgrade, so it was a no-brainer. After the free year, the hosting was supposed to be $4.95 a month. After I installed the program, I called to inquire how to switch my hosting to them to get the one-year free hosting. I was then informed that I would need to upgrade to get the free hosting. I asked, "How does someone get to the website during the free year?" The person told me that no one can actually get to the website unless they upgrade. So the one-year free website is only for you to try out the website development tool, but not to really have a hosted website. Feels like I had been seriously scammed. Thought Intuit was a better company than that.

I had a small business for a few months of 2008 with a few employees. I purchased a copy of Quickbooks Professional Services edition and used it successfully for the life of the business and then not again till near the end of the year. In the first few weeks of 2009, I got back into it to try to close out accounts, deal with taxes, etc. Trying to print out W-2s came out with 2007. I guess it's always that way until near the end of the year when they update it. It's pretty dumb if you ask me. I got on the phone to find out why it still showed 2007 when my product is up to date with all downloads, etc. They tell me it's because my payroll subscription has expired as of Jan 21, 2009.

Quickbooks 2008 Pro continually locks up when trying to print. The little circle just goes round and round. Somehow a Quickbooks converter printer is continually set up as the printer and I continually change it to my own computer. Why, when I get a download, does it set up this printer which I do not want?

I have been using Quickbooks for my business for approximately 10 years & have made multiple upgrades to newer versions. Quickbooks is not really designed for my industry but we have made it work fairly effectively without major problems but on 1/14/2009, I was setting up a fourth computer in my shop & when I went to open my Quickbooks company on it, I got a message that I had exceeded maximum # of users. After checking my invoice, I had a 3-user license & this was my fourth user so I called Quickbooks to add another user & was informed that they no longer sell 2007 software. I would have to upgrade and could not buy another license so I asked to speak to a supervisor & he asked what that would accomplish. I said I would find out after I talked to a supervisor & none was available but he would have one call. I asked how long that takes & he said approximately 30 to 45 minutes. It has been at least an hour plus & no call. I think that if the program is working for us, then it is ridiculous not to be able to simply add another user of which I don't mind paying for. If I get a response & this problem is fixed, then I will re-post on this site. If not, I will move to another software product

In 2007, I upgraded to Quickbooks Premier, at a cost of approx $800. The only difference between the new version and the three-year-old one I already had was color scheme and the ability to add an icon onto the staff payroll statement. The new functions had yet to make it to Australia. When I complained, the staff at Intuit did not care. This year I upgraded to 2008/9. The new version has never been able to share files between two computers. Despite new Patches and reinstalling several times (a lengthy process), the program still does not share files.

Intuit somehow managed to encrypt a file sent to me by a client and require a password to open that file. The client did not set up a password nor did I for this file. The message I receive when I try to open the file is: "When this file was sent to the Intuit Accountant's Copy File Transfer server, it was encrypted for security. Please enter the file transfer password to decrypt the file."

Charged twice for a Quickbooks download when I only purchased it once. Will not refund my money because it is past 60 days. Also, I was charged numerous months for support when I told them I did not want it.

I spent two hours on the phone trying to get support for corrupted QuickBooks software. They charged me $79 for monthly support when I insisted I did not want to pro-actively cancel and only needed one-time assistance. Now I see that cancelling is as nightmarish as any kind of dealings with them have been. Now, I cannot even upload my data because they neglected to tell me that my browser is unsupported. They are IMPOSSIBLE to reach by phone. I lost a full day of work today, am out $79, and with no way to reach the company to resolve my issue.

I was trying to get the answer on our Quickbooks. We have paid for Quickbooks text support but I can't seem to get anyone to talk to me. It tells me that I have to go online and then when I do that I don't get the assistance that I need. It has been very frustrating!

We have tried twice now to use Quickbooks for Mac and Quickbooks Pro for Windows. This was a train wreck! Export from Mac to Windows... crash! Where is the auto backup... not to be found? I have asked to return or exchange the Mac version for a Windows version and was told NO! I called the office of Brad Smith, the President of Intuit and was told to contact customer support. I tried to explain that since Intuit outsources technical support offshore, I was having a difficult time communicating this problem with them. I was told there is no support for Quickbooks in this country. Apparently, the only USA support is for the executives of Intuit; Brad Smith, Scott Cook, Bill Campbell and the rest of the overpaid executives of Intuit. This is just another example of exporting jobs and customer service offshore and providing shoddy product, while paying themselves quite well. This product (for Mac) is a joke. Do not buy!!! I think there are grounds for a class action lawsuit against Intuit.

I bought Quickbooks Premier Services 2008 in March 2008. I installed in April and ever since I have to re-install the program every 30 days because the validation codes provided by Intuit are invalid. I cannot get any sort of support unless I pay $79.95 for 30 days of tech support. I couldn't believe it when the Intuit rep asked me to pay more money. I admit, I even asked if that included Vaseline. RIDICULOUS. There is one thing for sure. Quickbooks/intuit crap NEVER AGAIN.

Telemarketing recording, no caller ID, starts Attention quickbooks users ... Has called multiple times a week for months.

The hard drive on my office computer crashed so I had to reinstall Quickbooks Pro 2006 after installing a new hard drive in the computer. Upon attempting to register Quickbooks, using the online registration that pops up when starting Quickbooks after a new install, I was informed that I needed to call Customer Service for a validation code. The relatively short wait for a customer service representative was the only good thing about my call to Intuit.

Quickbooks offers a 2 month (free) trial to try credit card services. First time an old customer uses the online billing option, There were probelms. Quickbooks automatically charged an enormous fee. Then pulled the entire customer payment for inquiry from my account. No notification for over a week. Poor communication. 1st they said my customer had stopped payment. I called my customer, He assured me that he would have called me first.Then The QB rep said it was standard procedure when there were limited or no activities before.OH,DID I MENTION IT WAS A NEW MERCHANT SERVICE ACCOUNT.

Installed and Registered QuickBooks 2008 Pro but users did not actually start using it until a month and a half later. It turns out, that Intuit will only give you assistance for 30 days after you register your 1st instance. Basically.. if you don't register, and start using it, and report issues immediately, you're out of luck.

After hard disk crashed, needed to get a new registration number for Quickbooks 2001 from Intuit. I was told they no longer support this version and would not give me a number. I have to upgrade to latest version and pay 21 a month. Unless I do that I cannot access my data. It is wrong that you cannot access your own data. This was not a condition when I purchased the software. I run a small business and this is very damaging to it.

I have installed (and removed) my Quickbooks 2008. This is the worst piece of junk I have ever wasted money on! Until they put the tax columns back in so you can directly enter items onto the banking screen, it is useless IMHO. I find this version truly disappointing and VERY overly cumbersome without any reason for it being that way other than to complicate the Lord's Prayer and keep the price high.

On 6/6/2008 I purchased the upgrade for for the Quickbooks 2008 for $450+. They assisted me to install it and each time I want to backup it is giving me a Rebuild Data Error. I can not believe that they are asking me to pay another $350 to speak to a customer service rep that will assist me with that error!

transferred to a new computer only to find that my version of Quickbooks (2003) has gone end of life and that they will no longer provide a registration code. I've a genuine boxed copy of the software with a licence but it will not allow use. Outrageous - the system is still online so that it can tell the software has already been used and it will continue to work fine on my aging, creaking machine but I can't use it on my new laptop.

I upgraded my QuickBooks software to QuickBooks Pro 1008 because if I didn't upgrade, I would no longer be able to send invoices by email. I was quite happy with my previous version and felt very angry when they had me over a barrel to buy their software. Once I did that, the invoices werent getting attached because during installation, the system defaulted to sending my invoices through Outlook.

I bought upgrade for Quickbooks 2002 to 2005 because I wanted the extra features of online banking. Now 3 years later, I am told that these features are gone unless I spend $150 to buy their latest version. I paid for this, so how can they just say sorry it is gone unless you give us another $150? I don't need a new program. the 2005 version works fine.

How can quickbooks eliminate features, that you purchased with a particular program, when they update your software. They take-away features that you orginally purchased the program for- sounds like a bate and switch. NOT VERY NICE Example payroll computations, 941 computations, etc.

We had so many problems with downloading Quickbooks 2006 (never were able to use it) that we decided to give another try with Quickbooks Pro 2008. We have a small home business (roofing). I purchased the online backup for a yr. in Feb. I was relieved that we had it when our computer crashed last week.

My QuickBooks program will cease to work in 18 days, I've lost over 2 1/2 hours of work time needing to be on the telephone, and I paid a fee for one month of technical support service, which needless to say has been useless to this point.

I have run out of the ability to understand why they disallow the transfer of a license. Their site advertises purchasing software, but in actuality they are granting an indivudal,non-transferrable right to use. This has ZERO value as soon as we purchase a new right, we cannot even give the old one to a friend or family member. Please see the emails sent from them to me at www.rippedoffbyintuit.com where they claim they are following federal law.

After two service requests to Intuit for Quickbooks 2007 someone finally returned the call, but would not put his response in an email as requested. Recent updates for the program (which normal people would assume are bug fixes and upgrades) secretly crippled and disabled features (like payroll) and went so far as ADDING a brand new menu called special offers right next to the help menu.

I am a long time user of Quickbooks and until now, have been a strong supporter of the product. My support has been waning since they changed their payroll support system to a system where you are forced to upgrade the software each year. The latest forced upgrade to QB 2008 resulted in the loss of all memorized reports including all my customized invoices and forms. Intuit is aware of this and plainly informs you that loss of memorized reports is just part of the upgrade process. I am now looking for a replacement for this as well as the Quicken product that I use.

I contacted Quickbooks tech support by phone for support. (Web site indicates support for QB Basic 2004 for a $49.00 resolution fee). Long wait time, and the rep did not speak English well. Promised to help solve the problem, took all info for Visa to get $49.00 fee, tried 3 avenues for resolution of problem and then got to Add/Remove programs which I was uncomfortable with. All of a sudden I was disconnected. Chat was still online, and she advised me that someone would call me back as system had shut down on her end. She advised that she was inbound tech and outbound tech would have to call me, and I would be starting all over...and then chat was disconnected. I waited an extended time and no call back. I called tech support again and was advised (after long wait time) by another non-English speaking person that indeed they did not offer any support for my product and should not have taken my $49.00.

I signed up with QUICKBOOKS online. They have a 30-day free trial. I applied for a merchant account; they approved and charged me $60. I processed 8 transactions through the VISA processing service. They never credited the money to my account. I contacted them, and they said they have a liability so they will hold the money from 9 months to 2 years. I suggested they send the money back to the customers. They refused.

I purchased Quickbooks Contractor Edition 2007 and have had nothing but issues with it. The most annoying have been the lack of decent customer service representatives (or even ones who understand English), the inability to even record employee time without purchasing the payroll service, and the inability to turn off the annoying sounds.

I was forced to upgrade my software to be able to use their payroll services. The software also expanded my data, caused my computer to slow to a crawl. After two weeks, I was offered via a pop-up an upgrade to speed up my computer.

I had to upgrade to Quickbooks 2007 because I use your Payroll service and was told you would not support any older version of Quickbooks after May, 2007. It took me 4 hours and 3 technicians to finally get it installed. Two of the technicians spoke reasonably good English, but the other one (from India I think) I had to have him repeat everything at least once(very frustrating - when I had been on the phone off and on for a couple of hours by then). The ONLY good thing about this whole upgrade was that I didn't have to wait long to get a representative on the support phone line.

Quickbooks 2007 requires loading on our MS 2003 server in order to share our accounting files via the network. The server install fails with an install package cannot be opened error After an hour with technical support the only response I could get was to call Microsoft about my Quickbooks problem. As a software provider, our customers would not accept this failure to provide technical support.

My company has subscribed to Quickbook Payroll services in the past, on an automatic renewal basis, charged to a credit card they have on file. On December 13, 2006, I was contacted (the last of several inquiries) by email to update my credit card information as the expiration date had expired. The email warned "To avoid interruption of your Quickbooks Payroll service,it is essential that you update your account information immediately. "

I am joining a growing list of consumers who are fed up with Intuit over their shameful business tactics concerning Quickbooks products. Mysteriously, I was locked out of my own Quickbooks Pro 2005 immediately following an automatic update from Quickbooks. Upon contacting customer service, it became ridiculously obvious that they had no intention of helping me resolve the problem, but instead began immediately to try to sell me either a technical support package for $300, or the latest version of quickbooks. The rep went into her sales speech without even asking me any questions about the problem I was having.

Purchased Quickbooks Pro 2007 on 10/11/06. Tried to use Quickbooks Learning Center today -- none of the highlighted tutorials will play. Was on help telephone line (told me 10-min wait) for over 1 hour; no response. Called sales, they told me to go to /callme site for support. This is the site that guarantees users support for 30 days after purchase. That site is ONLY FOR 2006 users! I spent another 3+ hours on the phone with a courteous but useless service rep who promised me a callback 734-667-4188 within 30 minutes from tech support. After 4 hours I called technical support again and waited 45 minutes. They guessed and guessed, couldn't come up with solution to getting the callbacktechnical support.

We have been using Quickbooks for three years. Our bookkeeper/Office Assisted setup the password for Quickbooks. The person is no longer working with the company and we ordered an update to continue our bookkeeping and we cannot use the software without the old password. We have made many attempts, including paying $50.00 hrly for some rep in the company to assist us and we still have not resolved the problem and cannot use the new software for this year. We have spent $75.00 with the service rep and after each hour they hand up and the problem is not resolved. We cannot not get the service or answers to resolve this problem.

QuickBooks notified me that my version was being sundowned, and that I had to purchase a new version. The old worked fine for me and I didn't feel the need to upgrade, but they said the payroll part would not work if I did not upgrade. So I purchased the package for 400.00 and they would give me an $80.00 rebate. All I had to do was prove I had previously used Quickbooks. I filled out the rebate and did everything I was suppose to do, but they refused to pay the rebate because I did not send them a copy of the QuickBook Basics, which I had like 15 yrs ago.

Quickbooks stopped supporting their 2003 version of their software, thats no problem because their support stinks anyway. The problem started when the payroll tax tables disappeared from my system on 4-30-2006. I'd like to know how they intruded into my computer system and did this without my consent or knowledge. I should have been able to continue using the software that I paid for indefinitely. If the payroll tax tables are not up to date then I should be able to correct them myself, but they are hidden and inaccessible? I bought this software and I should be able to use it. There was no agreement that said I was purchasing a program that would only work for a specified time. I should be reimbursed for the cost of the program and for the inconvenience it has cost me.

We were billed for a subscription to online Quickbooks that we had cancelled a year before. I was bounced all over the voicemail, my email was sent back, I spent a long time on hold, and the person I reached was the wrong person to help me so I was put on hold again. I'm still there.

Quickbooks forces users to upgrade their program versions every 3 yrs, and if you do not, you lose product support, payroll subscriptions (cannot buy a new subscription)and various program functionality. OK, I can live the fact that they aren't going to update my payroll subscription with current information. What I have a hard time stomaching is the fact that they TAKE AWAY SOME OF THE FUNCTION OF A PROGRAM YOU'VE ALREADY BOUGHT AND PD FOR! Even Microsoft doesn't do this! If you're running Office 97, you're not going to be able to do a lot of things you can do with Office 2000 or Office XP, but Microsoft doesn't come into your home or your business via your PC and TAKE AWAY some of the features/functionality of the Office 97 program you've already bought and pd for, so why does Intuit get by with it??

An accountant sent my company information on Quickbooks 2004. I have a 2002 version. I cannot open and view the 2004 file. I called customer service and spent time on hold. The first pre-sales customer service representative confirmed the obvious but transferred me to a tech person. The tech person explained that I couldn't use open the 2004 file with my 2002 version. His best explanation was that's just how it works. I conveyed my disappointment that I would now be forced to upgrade just to view this file one time.

We used Quickbooks 2002 efficiently for a couple of years before the company offered us a great deal on upgrading to 2005 version - after all, the support for 2002 was running out. Then we made a HUGE mistake subscribing to the payroll feature that now has us bound to them for life. Even though we have paid hundreds of dollars for the software because of the subscription, we must upgrade to 2006 version or it will stop working! As if the constant reminders aren't bad enough, they finally sent me the media to upgrade (first mailing was the version I was already running) but then they didn't send the software key with it.

When my computer received a virus, I had to reformat my hard drive and then reinstall Quick Books 2001, which I use for accounting purposes. My company data file was created with an updated version of the program, so I cannot load or even see the company data file until I update the program. However, QuickBooks has sunsetted the 2001 version, and no longer supplies updates, so I cannot access my company data unless I buy a new version of QuickBooks. This would not be necessary if the software on the installation CD was capable of loading the data file without being updated. So I feel I have been cheated by Intuit.

I sent it an upgrade certificate which was mailed to me unsolicited with a $100 check for Quickbooks 2005 on 12/28/04. The $100.00 check was cashed on 1/14/05 but I never received the upgrade. When I finally realized it never came and was able to call during business hours, I was told it would take at least 3 weeks for the billing department to look up my case.