Intuit Quickbooks Reviews

I signed up for 4 business accounts with Quickbooks and was quoted a price. When the invoice was emailed to me it was different than quoted. I asked for a manager to listen to the conversation. I also asked for an email address and a customer service phone number. I have spent the last hour looking for a customer service email address or phone number on their website. I also asked the inbound sales manager. He would give me his personal cell number but would not give me the companies email address nor phone number. Nonexistence. You have to wonder about a mega company that would not give me either.

I have been using QB Online for over 7 months now. I had a problem logging in and come to find out someone had hacked my account and changed the email and password. Now they can't change it or tell me how it got changed or fix the problem. DON'T USE THIS ACCOUNTING system. There is no accountability or anyone that resolve difficult issues. I spent over 3 hours on the phone with absolutely no resolution. And when asking for a supervisor waited over 1 hour to talk with someone who could not help!!! Now I am stuck, no way to connect to my account, no way to fix the issue!

The problem is that Quickbooks will not print checks from envelope center feed on printer. I have spend hours with tech support on this matter. With promises of looking into and will get back to you. There are other problems with the quickbooks pro but this one is one that really bugs me because of the sloppy job that the print command does on checks.

With high hopes, I downloaded the Quickbooks Online to replace the desktop version and to add versatility to the acquisition of data from various online sources. After about 15 years with the Desktop version, I've been happy with the payroll functions and all the checkbook sorting of data, etc. The first thing I learned after the download of the online version was that it wouldn't transfer any payroll information to allow the continued payments to my employees. This failure was in spite of the register showing years of payments to all employees. I tried to create a new payroll system that allowed the payments with all the proper deductions and found it to be virtually impossible to get the proper data into the system. Every time I entered some data, a box popped up asking for more information. With more information, another box popped up asking for more yet.

I purchased QuickBooks Premier Accountant Version 2014 around September 2014 because I was told by a QuickBooks representative that in order for me to use the bank feed link I needed to upgrade to a newer version of their software. The version I had was QuickBooks Pro 2008. For this reason, I purchased a newer version of QuickBooks. I noticed that when I did the "bank feed" feature, there were random duplicates that showed up in my company books. The other strange happening was no matter how much I reconciled and re-reconciled I kept getting the message that the latest reconciliation was October 2014 which was incorrect, but no matter how many times I have redone this, I continue to get the same message. I am now at the point of completely starting over from 13 months ago. I've spend countless hours, actually days on trying to get this corrected and am beyond frustrated.

I ordered QB 2015 on June 20. I received a verification email of a charge for 245.15. The next day there was an additional charge of $217.95. I called to have it reversed and another charge of $27.20 was posted to my account. I have been on the phone for 1 hour and a half being transferred and disconnected.

First, let me say, like many, I have been a LOYAL customer for many years. A few months ago, I had cancelled the payroll service over the phone with one of Intuit's many foreign customer representatives. Now, two months later, I find they have been charging me a monthly fee! I called them and again I was connected with someone who did not speak English very well. She said that I had never cancelled the service. She said she could see the day I called but there were no notes to cancel the service. In the end, I got her to refund only one of the charges. I did not want to waste any more of my time on this so I accepted the loss of one payment. I do not recommend this company or their services. I will be looking for a completely new accounting software and services.

I will try to be succinct in an otherwise long and drawn out negative experience with Intuit QB support and in particular the Tech support at "level 3" that is actually a company that is outsourced by Intuit by the name of "Attune" (http://QuickBooksattune.com/). One of their employees fraudulently sold us the Intuit Enterprise system. I am not sure of the involvement of the QB support team, but do know that when you email the QB support team via ICU_status@intuit.com the "Attune" tech support often were the ones to respond. The below situation remains unresolved after almost 3 weeks of Intuit support and their 3rd party "level 3" techs unsuccessfully being able to completely remedy the situation but most disappointing was that their 3rd party "level 3" techs sold us the Enterprise system illegally - as it was already registered to a medical company, not our company.

We were forced to upgrade from 2012 QB to 2015 QB... It took at least 10 hours plus hiring a professional IT person to get my running again. QB technical support was totally useless and now after 18 days we are finding out more things that don't work with the 2015QB... Forcing us to sign up to be a merchant... I believe there should be a Class action Lawsuit against Intuit for the mess cause by the upgrade...

I signed up today for a new online account. Provided my company details, bank details and company logo. The site confirmed the account. I have produced 3 invoices. Have taken a screenshot but on closing and reopening the account my email is unrecognised and I do not have a registration email with user details. Support online is down and I am concerned as to how I access my personal details. Very angry!

After months of sending in bug reports about this problem, I am ready to find another program. I have used QB for years. After trying to start QB, it won't open, then it says "error, a copy is already opened," when I only clicked it once.

Our company has used Quickbooks for a few years and were forced to upgrade to 2015 for payroll services. Upon doing this sales tax reports no longer worked. They have had my file for a month and still will not give me a time of fix. It has been 6 months since this new software came out and it is June and still no fix. BEWARE of customer service if you have any problem. You won't get it! I would think 6 months to have a fully functioning software program would be sufficient time. DO NOT BUY/UPGRADE.

After receiving a notice stating "Our records show that you are using QuickBooks for Mac 2012. We want to make sure you're aware that after May 31, 2015, you'll no longer be able to access Online Banking or Live Technical Support and other QuickBooks Services with your QuickBooks 2012 software" I purchased the 2015 upgrade March 19. Nothing but trouble. We run several companies on our Quickbooks and all of them are having the same problem. Pay Bills bank balance and the Trial Balance bank balance stopped match every so often. Also, the short cut bar for reports changes on its own.

Before purchasing Intuit Point of Sale software I was told it was compatible with windows 8. IT IS NOT!!! The system tries to go out and find a file that does not exist and it crashes the system several times a day. After dealing with their support department for several months and thousands in lost sales I was forced to go buy windows 7 software in order to be able to use their POS system. This company needs to held accountable for false advertising and the millions of dollars in lost sales that it has caused!!!

I was told I had to subscribe to the new version of Payroll to continue, and so I did, and today I can't even figure out how to pay my liabilities. It's telling me I have to enter all paychecks paid to all my employees this calendar year. Are you kidding me? Now I have to pay to go to my accountant to help me get this squared away. I am so mad about this. Why can't they leave well enough alone? I would gladly pay but want my old version back...NOW!

i am using QB since 2002, am ok with its desktop. But Quickbooks online makes me very crazy. Whenever you're using YTD for payroll the information shows in employment cost but not entered in profit and loss account. I talked about two hours but nobody gave me a reasonable. The interesting thing is that they accessed to my account and deleted the historical cheques without any permission. It means we can not trust QB because they may change the information.

I'm very new to using Quickbooks, so I need help and guidance along the way, so I purchased the 90 days of support. Every time I call Quickbooks' support number, they do not understand what my questions are and they repeatedly put me on hold. It is not uncommon to be on the phone for over an hour waiting for someone who can finally understand what I'm saying. I understand outsourcing to other countries saves the company money but it doesn't seem like they train these people well or even make sure that they speak and comprehend English. This is a waste of consumers' time and money! I didn't pay extra for support to be frustrated because of incompetent "employees".

We too were FORCED to upgrade to the new HORRIBLE version of Enterprise in 2015. This version is INSANELY slow. Everything takes longer and when you're a professional accountant time is money. Someone needs to start a class action lawsuit against Intuit right now. They are costing businesses millions of dollars in lost time and lost data. We are definitely going to switch ALL of our clients over to some other accounting software. Quickbooks is OVER.

Their representatives just insisted on selling me additional service and stated they would not help me unless I purchased their service. Under other circumstances, say, if I didn't know what I was doing, I probably would have. The problem was that in this incident, it was the software that had a glitch. And they insisted on accusing me that I had done something wrong. It's a long story and I'm quite frustrated. The truth is this company is horrible and it hides behind the internet. Sometimes I miss those old brick and mortar places so that you can just go and put the owner in his place. But no, they're cowards getting rich from a b.s. product.

Talk to them about inquiring about some business about possibly doing business with them. Next thing I know I get a decline the bill. I never ever gave them my credit card. What a horrible business scam artist they are???

I upgraded to QuickBooks online payroll service, and ever since, at least every few months, I can't log onto or open qb, and resolution of this has been a specialist to remove errors and increase connectivity to their server. The first time was a $750 charge that was supposed to cover me for an entire year, but when I called back -on a Monday again, two months after that charge - that phone number was disconnected and the intuit csr I spoke to had no idea what I was talking about (this is supposed to be an independent support group) and this time was a $249 for them to clean it up and remove viruses because it was corrupted.

We have used QuickBooks for years and wanted to move to the online version to do away with network backups and gain access from anywhere. What a disaster. Really smooth getting signed up and take my money. The first data conversion from "old" QuickBooks (only 2013 version) to online was a bust. The data was scrambled. 20 years of old customers and vendors were re-activated. When we tried to deactivate them again, we'd get cryptic error messages and they couldn't be deactivated.

We have a 2012 Pro Version that will no longer get payroll updates, and I keep getting notices to buy their new 2015 QB version. So, I called to ask about the questions regarding the problems they are having with their new 2015 Pro Accounting Version and what they are doing to resolve these issues. I told her I had read online concerns from businesses who purchased this product and are having a terrible time losing data, and not getting free tech support to fix their software. I asked her if they had a target date to fix all these problems. The person had a terrible time speaking English and after a lot of "Oh" and "I don't know", hung up. I guess I will be shopping for a new Accounting Software that does not have these problems. If something isn't broke, don't fix it. They just don't know the problems they recreated or care.

I was strong-armed into upgrading my Premiere version of Quickbooks to Enterprise in 2012 because they claimed my 175MB data file was too large for the Premiere system to manage. At that time I was forced to pay over $3300 to upgrade. I have since come to learn that there is exactly no difference in the database engine for either version and in fact no perceivable difference between the Premiere version and the Enterprise version besides the crazy high price. Now in 2015 they tell me that I must pay again to maintain my ability to transmit payroll and that there is no way to go back to Premiere and retain my data. Of course there would be if they wanted to allow their customers to return to lower versions but they don't! They want to scare you into upgrading then keep you there by claiming technical reasons for why you can't downgrade.

Switched to online version of QuickBooks. Now payment that were already posted paid no longer were marked paid. Now I have to undo all bank reconciliations but I can't unless you're under accountant. Tried to add myself as accountant, QB won't let me. Spent hours on phone with support, still have many unresolved issues.

A year ago I needed help with my Quickbooks subscription and called the number on Quickbooks' website, which led me to a company, I am sure in India. The man told me that I needed a different subscription, which I purchased for $299.00. I then found out that what he had sold to me was useless and asked them to refund my account. They said that they would, but they never did.

Note: I've already abandoned Intuit's TurboTax for their infamous bait and switch tactic. This month, QB 2012 will no longer sync with my bank accounts and I'm forced to "upgrade" to the 2015 version. I did so reluctantly last night (desktop version) and though I'm not particularly happy with the cosmetic changes, everything seems to work OK - I don't use many of the features since I have another POS system that handles accts receivable and invoicing. I was charged $200 plus tax and got a credit card payment receipt for $212 and I get a "free" backup CD. Follow-on email says I'm to be charged $25 to ship this "free" CD - I only wish I could I could charge that much to ship a 6 oz package.

Recently I was forced to upgrade to QB 2015 or face having to run my business without being able to accept credit cards - seriously? No credit cards in 2015? So, some $200.00 later I have the upgrade and download and install it. QB will not allow me to register the upgrade online (cannot recognize the license number it assigned me???). Again - really? So, I call the number provided. A 27 minute wait time to speak to someone in the Philippines followed. Then, to rub salt into the wound, I have to look for the license number for the 2012 upgrade they forced me to purchase. Sadly, I am stuck with these crooks. This is how Intuit rewards 20 years of customer loyalty. Amazing!

TERRIBLE TERRIBLE Company INTUIT- Charges for something you don't ask for. I have been charged twice for something I did not ask for/sign up for. In 2014 I signed up for QuickBooks 30 DayTrial which I cancelled w/in time period. However, they continued to charge me. Finally (after waiting on hold 30 mins+) it was cancelled. DID NOT want my bank acct connected to QuickBooks, so ordered software. Then I see I am being CHARGED AGAIN online. 5 /7/2015 after 45mins+ & 2 different stories I was told bank caused the charges & they (QuickBooks) couldn't cancel it. ABSOLUTELY RIDICULOUS. Have call into my bank.

We stopped using QB at the end of 2013. I'm now trying to access our payroll records from that year (and previous years), but cannot get in until I UPDATE to the current version, for hundreds of dollars. These are OUR records, Intuit is holding hostage, forcing us to pay for an upgrade we will NEVER use, because we don't use QuickBooks!!! DON'T get sucked into the insanity that is Intuit QuickBooks. You'll regret it in the long run.

HORRIBLE experience with tech "supervisor" today!! Called in because I got a new computer and could not sign on (asking for user name and Password). Was told I would need to pay 379 for support to sign onto Quickbooks. Ask for manager and ** (fake name because he couldn't spell it or pronounce it) asked me if I was drunk this morning when I was trying to explain to him what was wrong. VERY displeased and will make sure everyone knows about my experience. I have a business to run and would never treat someone like this. Now I am going to have to purchase a new accounting program because you lost my business!!

I recently had to move my Windows 7 installation to a new hard drive. After the move QuickBooks would no longer load, giving an error 3371, status code 11118 message. Searching QuickBooks support site for a solution yielded nothing. After several attempts at uninstalling the software and reinstalling, both on the old hard drive and the new one, I finally gave up and called QuickBooks support. I was told that the problem was missing Microsoft files in my installation. They would email me a solution. It was suggested that upgrade to the latest version. I protested that the installation was an exact copy of my old hard drive, where QuickBooks was working perfectly even after an uninstall/reinstall.

We have been using Quickbooks for 15 years. I can honestly say I have yet to call them and get someone to answer my questions and solve the problem. Just today, I called to see how I could reverse a payroll liability. I was on the phone for 2 hrs. and 20 mins, talked to 8 different people between U.S. and the Philippines, (one person actually thought he knew what he was doing, had me delete stuff, save and close, then I asked him, "what was the new information?", he didn't know). Quickbooks/Intuit, keep changing things, for no sufficient reason, then force you to buy expensive updates, and yet have no trained support staff. Very disappointed. Would change to a different "similar" software in a heartbeat.

I have not been able to access my account in 4 months. All they say to us is that they know there is an issue and they are working on it. They say they can see my account but access to it is not available. There is a long list of clients that have the same problem according to customer service but they have their engineers trying to fix it. ARE YOU KIDDING ME QUICKBOOKS?

I purchased QuickBooks pro in May 2010. On 4/10/15 I downloaded my transactions as usual, and performed a backup to an external drive. On 4/22/15 I again went to download, and saw that every transactions going back to 5/2013 had vanished. All the transactions that had been downloaded were gone. I performed a recovery from my backup copy, and to my horror, it also was missing the exact same transactions.

I have been using Quickbooks for almost 20 years. This past year I have had multiple problems accessing my data. I have been on the phone with them, multiple times, in the past 6 months. Today, I called them and they said I need to buy an upgraded package, in order to get my data back. Essentially, I think they are trying to extort money from me in order for me to access my data on software I had already purchased from Intuit. I am a very small business and I can't afford the exorbitant price they want. I am going to have to go back and recreate (by hand) my bookkeeping for 2015.

This is unbelievably frustrating. I have been a loyal Quicken and QuickBooks user since 1988. The latest version which I was forced on me by 2012 expiring is the worst piece of junk software I have ever used. It takes forever to load, decides on its own whether or not to let me in and sometimes just sits there and does nothing when I need to change companies. I think maybe I move too fast from page to page and company to company but that was never a problem in 2012. There was no need to reinvent something that was working perfectly well. It all looks different and acts different and requires different thought processes. I may start to look for a different program altogether and abandon QB and Intuit forever. No, I think I will just retire and let someone else pick the program. My job is no longer fun with this abomination!

We are trying to Upgrade to Quickbooks 2015 by no choice of ours. The Quickbooks 2012 is working great but Intuit is forcing us to upgrade to 2015 since the payroll module will no longer work for 2012 as of the end of April 2015. Intuit does this so you have to pay the mandatory fees to upgrade. As I found out, Intuit has plenty of bugs to fix and services such as Credit card processing has been made more difficult and takes a lot more time. Meanwhile my whole network of computers are down for 2 days since this upgrade is not working. The brain trust at Intuit will get to this eventually. My small business is suffering every minute of every day. I cannot believe how such a good program can go bad so fast. They are charging me to fix their own problems as well. Very disgusting.

Had a window to transfer a client to QBOnline with enhanced payroll at end of calendar year. QB transferred ALL former inactive employees going back 20 years as active. Then it wanted updated withholding and ID on all of them. I painstakingly one by one converted them to "not on payroll." (Can't do it in batch.) Still got error message - re: employee liabilities. Called QB for help. Rep instructed me on command to kill the entire company file. Now, I had to enter all account balances manually but thought at least payroll would work. Paid for year upfront, rep promised month refund, never got it. Zombie employees still generated liability error message -- no go on payroll. Had to go back to desktop version to get payroll out in panic mode.

Absolutely the worst customer service I have ever experienced. They have held $774 of my company's money for over a month now and are not releasing it. After spending nearly an hour on the phone, you finally think you're getting somewhere, only to get shut down. They always say they are going to help you and never do... they always state they will call you back and never do. Several times after spending nearly 3 HOURS on the phone with someone over there, they realize that they do in fact owe us the $774 and then do nothing about it. Absolutely ridiculous! A horrible company to do payments with. STAY AWAY!!

I have had nothing but good experiences dealing with Quickbooks help line people - they are friendly, knowledgeable and will stick with you until your issue is resolved - I have called them 3 times in 2 months for general questions about setting up my Payroll Tax payments and they have been nothing but great about helping me. I have recently moved from MN to NV and have had to chat with numerous companies setting up utilities, etc. and have dealt with a lot of outsourced customer service people - the worst - Quickbooks clearly does not outsource their Help Desk - their people are capable of more than reading off of a script and I highly recommend them.

In an attempt to provide a "new" and saleable product every year Quickbooks/Intuit never benefits from experience to provide a refined and usable product. I have been using Quickbooks for over 12 years and at times thought it was a very nice product. Being forced to upgrade to 2015 I am committed to never doing it again. Here is an example. Create an invoice for a cash sale. Close the invoice as a charged sale. Open receive payments. Find the invoice just created by search for the name. Enter the amount received and apply that amount to the invoice. Close the receive payment window. Open invoice window and search for the invoice you just created and then received payment for. Once the invoice is located select print to provide the customer with a copy of the invoice showing paid. All that for one cash sale? Soooooo cumbersome! I'm done fighting with them and there is no way to hash it out with them, they don't even provide an email.

Problem 1 - We have just had to transfer from QB Pro 2012 to QB online because we have exceeded the limit for Names of 14,500. I do not understand why there is this limit.

I am a small business and I have been using Gopayments which converted to intuit merchant services since 2012 with no problems. I opened a QB online account on the advice of my CPA as my company will be growing later this year. When I did that, it generated a second merchant account with a different number. I contact support about this issue and they seemed unconcerned so I decided it was fine.

Intuit makes it very difficult for you to not only track but have your rebate honored. Even after I submitted all the necessary information they still did not acknowledge my rebate. It is impossible to get a hold of a live person to address your concern. I'm just screwed here. They are horrible.

The helpdesk informed me that the Condense feature had been removed for QuickBooks Pro 2013 onwards, because "it could damage data". Yet QuickBooks 14 for Dummies explains how to use it, and Google can't find any reference to its being removed. Meanwhile, my data file is so big (138MB), my PC often can't load it. I think the Helpdesk is wrong. If it is right, then how can I solve the problem, and why didn't they warn me when I upgraded from an older version (which condensed data perfectly well)?

Wow, I so need somewhere to vent! I can't believe Intuit makes such crappy software. And I can't believe someone else hasn't made anything better. CRASHING ALL THE TIME. Running on a state of the art $2600 brand new Macbook Pro, I can't ** believe how crappy they designed the software. I'm a software developer, I know what it takes to develop software. Come on Intuit! Everyone hates your products and it's time you spend some of that money you are collecting hand over foot and pay some good developers instead of pocketing that money for profits. Damn, I hate you people!!!

Intuit drastically changed the way ECHO used to show fees, and it is HORRIBLE! They deposit the payment in full (that's a good thing) but then they deduct fees separately. And since each fee is a completely different calculation, you never know how much is going to be deducted. And if you have credit card transactions EVERYDAY, that means up to 62 SEPARATE TRANSACTIONS (31 deposits+31 fee deductions). IT MAKES RECONCILING A PAIN IN THE... Then there are the transactions that actually batch with the following day. Sometimes the cutoff is 2:00 pm and sometimes after 4:30, so you never know what date to use in your own books. And if each batch includes several transactions, IT'S A FRIGGIN' NIGHTMARE! I intend to find a new processor ASAP!!! TOP PRIORITY!

I had the program for two days and spent about two hours on it. I called to get help and they told me that my data (less than 100 items) was corrupted and the link with the intuit server was broken and I needed to pay $500-$1,200 dollars for a service contract so they could help me... If I could give this business less than one star I would. The conversation was all about trying to scare me about losing my data. Frankly after two days who cares... I asked for my money back and have no respect for their business ethics.

I have been using Quickbooks for several years and have been satisfied with their services. I had to upgrade to 2015 Pro recently and have had nothing but problems. The updates error out every time, and the program is so ridiculously slow it's shameful. I get frustrated and just have to walk away for a while. The productivity in my office has almost come to a grinding halt. Intuit, just because you add more bells and whistles, it doesn't make your product better. Remove the junk and go back to making a simple, quick, effective product!

In Nov. 2014, we started our computer repair business. We use Square as our POS and QBO for bookkeeping. We have an accountant who tries to keep us on the straight and narrow. I say "tries" because about a week after we opened, QBO stopped syncing with Square and our EXTREMELY patient accountant has been trying to keep our books in some semblance of reality. Additionally, QBO does strange things like arbitrarily making double entries into accounts. After suffering with QBO's customer support and getting nowhere, in January, I emailed Brad Smith, the CEO of Intuit about our situation. This created a flurry of emails from the "Office of the President" in Phoenix (Smith is in California...interesting) and from the upper level "engineering" dept. It seemed our issue was going to be resolved. Despite sending reminders that our situation hadn't changed, slowly the emails petered out.

I used Quickbooks 10 years ago with an small business that I had and I had no problems with it so I decided to use Quickbooks with my new business. What a mistake! I downloaded it from their website and it has not worked right since. I cannot update without the program freezing and yesterday I lost all my company information back to Nov. Customer support is useless. There is a language barrier and they want you to buy their yearly support before they will try to fix anything. I would not mind buying their yearly support but I have no confidence that they know what they are doing. Help, I may have lost all of my company information. One of the customer support stated that the program may not have downloaded correctly which is not my fault but I will have to pay for it.

I called Intuit 4 times over the past 2 weeks to get an issue resolved and was transferred to multiple departments. After speaking to many persons and the issue not being resolved after hours of hold time, and explaining the same problem multiple times I was adamant that this was going to be fixed today. My Quickbooks couldn't connect to Outlook to email my invoices. This was fixed once, but failed again the next day. When I reached support today, after being transferred twice, I was told they apologize for the frustration, but that this was a billable support issue and that I had to pay $499 for 1 year of support, or $59.95 today for this one call. The entire time no one has ever mentioned this was a fix I had to pay for.

I contacted Quickbooks-Intuit to upgrade my current version (2012) and spend 8 hours only to be left hanging without the work completed. When we called the following day (Fri), all of their techs are off until Monday. We spent $4,000 and are locked out of our accounting system by them. They never said they do not work on Fridays or that we would be locked out. So unbelievable. I have never experienced such a unprofessional company as this. I have used QB since 2006 without this type of issue. Now they outsource all their tech work to some other company.

On my desktop I have QB 2013 Pro. During an upgrade process, I have been unable to download statements or reconcile. It states I need a PIN, NOT a PASSWORD, a PIN!!! I have called QB's repeatedly especially over the last several days and here is the scripted response I get, "QB's doesn't require a PIN. Did you try you account password?" (Ummm YESSS!) After transferring several times, I get someone of supervisory power stating, "You need to contact your financial institution because they provided you with the PIN".

What could be worse than trusting someone that you had had a good experience with... only to now be "knifed" in the back. I am now finding that QB is missing picking up data when I periodically import my bank data. I have to manually go thru and double check it every time... which is INCREDIBLY time consuming and frustrating. There is no SANE way to get satisfaction from them either. Hundreds of dollars spent on this software every few years.. and this 2014 version is a waste. I am trying to find something else before the year is too far along.

I have had numerous issues since I converted to QBOA. One major issue I had was when I needed to re-activate and old client's account, I was told all I needed to do was put in current credit card info. I did this and it showed I would be billed for 1 month of service. Two days later my credit card was hit for 24 charges for the 24 months that the client had not been active. They then agreed to give me credit on my credit card. I was told this 2 different times.

I received notification that support for QuickBooks 2012 would be ending on May 31st, 2015 and that I needed to upgrade to QuickBooks 2015 in order to continue to use the Intuit Credit Card System. Let's keep in mind that for the most part, QB 2012 works. At least for me.

I am so dissatisfied with Intuit and their customer service. I have been on hold for almost an hour and I am getting no assistance. Not only did they deposit $1,000 of my money into someone else's account but they have another $1,000 of my money on hold for some BS. This software may be good but the people they have marketing it and working in their call center sucks! I am getting no assistance. These people are a joke!

I have a small business and use Quickbooks pro plus14. This morning I was checking my bank account and noticed a charge from Quickbooks for $317.50. I called and they said I owed this for their service. I may be wrong, but I had no idea I would need to pay this each year? But what really makes me mad is that they gave me no warning in advance that they was going to hit my bank account. When I called all they said was, "We can cancel your service if you would like"! Now after reading all of these complaints, I want to use another service, but I don't have a clue as to where I need to go, or what I could use. I started with Quickbooks 2007 and they told me I had to upgrade. Now I am getting messages that I need to upgrade to 2015??

I am very unhappy with my whole experience with the Intuit Online backup for Quickbooks. I had to get a new computer last month and was able to transfer all the information from one computer to the other with no problem. A month into working on the new computer it crashed on me and I lost a month's worth of book keeping. Luckily I backed up to a zip drive when I transferred to the new computer. I had thought that everything was fine with the online backup and apparently for the 2 years I had been backing up it was not.

On hold for hours. Transferred 6 times. I updated to Quickbooks 2015 which was a very bad idea. Nothing on the 2015 works correctly. I have a list of 9 major issues happening with the new version and not one person can answer one question. I know more about QB and Intuit than anyone I spoke with.

DO NOT ORDER THEIR ONLINE SUBSCRIPTION. IT IS JUST A PLOY TO GET YOU STUCK IN A PAYING LOOP. I tried their subscription on a "special." It was either upgrade to desktop for the same amount but get the auto backup system, etc. It also said that I could cancel at anytime and keep the version current version I was on. In December they came out with 2015 and I called to make sure that if I upgraded, then cancelled if I could keep it. The person barely spoke English so I asked him three times and each time he said yes. Well, turns out he was incorrect and his error cost me another $229 as then I could not convert my data backwards. Long story short, be careful. Make sure you speak to someone in English and then even better, have them put it in writing.

We are a small business selling import toys and we subscribed to Intuit Quickbooks thinking this would help our business with processing credit card transactions. All was good for 3 years, but the costs kept rising with them. On the week of February 2, a hacker tried to get into our system, and we managed to halt this overseas hacker from processing anything.

I recently upgraded to QB 2015 for Mac. Upon opening the conversion, all of the Bill To and Ship To address for my customers were gone. I was also missing key data in Vendors as well. The file was rebuilt, now my money accounts are not correct, checking and pay bill screens show 1 amount, register shows different amount. QB has my file again for rebuilding, they have had it 8 days. I have heard nothing from them. I am on the phone now trying to get answers (2 hours and 41 minutes) and nothing! I am beyond angry!!! I paid good money for a product that is supposed to work, I have paid good money for technical support, I am not getting what I was promised and cannot keep my business on hold while they are doing nothing!!!

When we first bought Quickbooks in 2005, we only needed 1 license, then in 2009 we needed 2 more and Intuit required us to upgrade to the 2009 version in order to purchase more licenses. Then in 2011 the same thing happened and now in 2015, they are doing the same thing! THIS COMPANY IS DISHONEST!! This is total BS to do this so they can make money on businesses! Intuit needs to be investigated for unethical business practices. Anyone know who I can report them to??? Thanks for any advice!

We are have having the same issue with Quickbooks 2015 Enterprise that everybody else having with the 2015 release. We are 2015 Platinum subscriber. They have a recording of a tech telling me that they prematurely releases 2015, knowing it had all these issue. I am on the phone with them 1-3 time a week for at least 2-5 hours at a time. This is costing me so much money. I say we start a Class Action Lawsuit and hit them where it hurts.

These are the worst customer service in the market place is Quick Books online. EVER. Never in my life have I spoken with so many people who do not know what they're doing. AND waste huge amounts of my time trying to make the version of Quick Books online work. They cannot answer the easiest questions like how to integrate my bank account statement with quick books in order to categorize expenses. It takes hours and hours and hours and an escalation to get the easiest questions answered. Took half a day to get annual statements organized. These reps are polite but untrained. They do not listen. When something finally gets escalated, it can be handled. But it takes a long, long time. Don't do Quick Books online. It's $50 a month for a major aggravation.

I have spent five hours on hold, over $600 on software upgrades, and still don't have the problem resolved. It’s easy, just trying to get QB electronic payments to work. An agent even tried to sell me a care package! I've been transferred several times and the last agent, Tara, got my number in case we got disconnected... which we did, and she never called back. They call back immediately when they want to sell you something!

Since April 2014, I have not been able to "send" employees paychecks to paychecks.intuit.com. I have spoken to over 13 "technicians" in customer support & it has been escalated three times. Still not resolved. If I didn't have to use QB because it is what our accountants use, I would use another software from another company.

I have been a Quickbooks user since 1997. I have had great experience with them using the desktop versions of the software. I have recently started using the online version and have experienced many issues as well as not being told the truth and being left out to dry. I'll be quick because I don't really have much time right now to invest in this.

I have been on the phone with Quickbooks Payments now for 1 hour 19 mins and still have not reached the person who can help me after speaking with two different representatives. This is quite alarming for a company of this size and reputation. This is the third call for the day on this matter that has been ongoing for several days now. I cannot believe this is happening. I will be doing some research to find another online platforms for small business bookkeeping/accounting.

Intuit Quicken Essentials 2015 for mac - Against my better judgement I downloaded my bank account statements from January 2014 to December 2014. The running balance is incorrect by +$9,000. My bank statements are not organized in the same order as the downloaded statement. So It is quicker to enter 2014 manually than try to correct the download. I would like to use another accounting system. Can you recommend one? I cannot use Quicken any longer it is now too dysfunctional to be worth using. Will track down purchase invoice later.

Just downloaded the 2015 pro Quickbooks version. When I tried incorporating the accountant's changes, I kept getting errors. I called the support team, after being on the phone for 2 and a half hours I was no further. The support team said they would call back at 1:00 pm, they never did. I had to call them again. Anyway they requested remote access to my computer to check my Quickbooks, make sure there wasn't a corrupt file, etc. What it did show was somehow duplicate accounts were created. The support person removed the duplicate accounts and somehow moved transactions which threw my books all off. I have been working on this for over a week, re-sent the taxes to my accountant hoping he can help me figure this mess out. Anyway, bottom line the support was more of hindrance than a help.

QuickBooks customer since 1995. Slammed with a 75% increase in the 2015 upgrade?????

Quickbooks charged my checking account 2 times. I called 1/26/15 and told the charge of $544.63 and a $1.00 will be removed within 48 hours. It was removed by 1/28/15. Then on Thursday January 29 the same charges are back on my account.

Almost two years ago we had Premier Merchant Services, did an upgrade and we had issues. We had customers getting charged but not posting to their account at all, customers that were getting charged (recurring charge) but it was posting to different customer's accounts, there were customers getting charged multiple times, on and on. They did about a month later send an apology/form letter stating that some customers had been charged multiple times but they caught the issue and resolved it. Since then we have had continuous issues of customer's payments not getting posted to their accounts. I have talked to at least 10 different people multiple times and it always comes back to "it's because we need to upgrade." They've said because our file is too big although, it's in the range that is stated on their documentation.

After 8 months of subscription and updating my books on Quickbooks Online, I discovered that all of a sudden my data has been erased. I have not spent a total of 3 hrs in various telephone queues, having been bounced around from one call center to the next. No email address for customer service issues exists. I have effectively no recourse. I have paid over $90 to Intuit and they in turn lost all my data, waste more of my time and left me hanging. Angry is too mild to describe how I feel.

Since Aug 2014 my Quickbooks closes and shuts down anytime I open a second user with 2 licenses. This means I am paying for 2 licenses and am only able to access the program with one user at a time. This is not why I purchased two licenses. They escalated to issue to a level 2. Have spent over 24 hours of trouble shooting remotely while I have no access to my company files and still have not corrected this issue. I have asked for a General Manager to call me to discuss what they intend to do to accommodate me.

I could write a book about their NO CUSTOMER SERVICE experience with them. I have been dealing with them since November 2014 to resolve an issue relating to an error code H202. Two months later I have spent countless hours (30+) speaking with no less than 20 different technicians. My request has gone to Tier 3 tech. service who do not call you back. You know the problem with all of us who complain? WE HAVE NO CHOICE!!! In our case we have been on QuickBooks for 15+ years and we don't have an alternative than to call back, and call back, and call back. Getting frustrated doesn't help. They don't give a ... about us.

I initiated a direct deposit on 01.22.15 for one employee as a test to see how long it would take to process. It is 01.27.15 and the $10,000 + fees that were deducted from the corporate account have not been deposited into the employee's account. I called QuickBooks numerous times - always routed to a call center outside the US speaking with people who were hard to understand. The last person told me there was something wrong with my QuickBooks and to call tech support. I called Customer Service and was finally told the deposit was rejected and the funds will be replaced 01.29.15 - 7 days later.

I renewed my Quick books pro 2013 on November 2013. I payed $299.95 to renew my license. Somehow my account got charged $647.37 for 2014 all the way to September 2014. I tried to call customer service and try to refund my money. They said that it was past sixty day period to refund money tried to call different people and they kept me on hold and waiting for about five hours total. A few months later I couldn't send email's attachments.

I contacted Intuit QuickBooks billing department in January of 2014. They had charged my credit card for a payroll plan that I had notified them I no longer had the responsibility to pay. They assured me that they NOT automatically bill it to me in the future. Well, guess what... Jan of 2015 and there it is again. An hour on the phone with people who have no authority, repeating the same thing over and over. I finally had to go to my credit card company to let them deal with it. If it happens again I'll go to the attorney general's office. This company is NOT providing customer service.

I have been online since it first started. The price keeps climbing every time I check my bank statement and the service has taken a dive in to horrible. I canceled my payroll account today. I am sick of getting on the phone and having to either give them control of my computer or spend 3 hours on the phone. I would think that since I have been a loyal user for years that I could at least have a call number for help.

On 12-22-2014 I could not log in to renew my payroll service for the next year. I had to call the 800 for Quickbooks. The salesman ended up selling me a 2 year payroll renewal for $749.00 which I thought was a good deal. I talked to 5 different people all with the last name of **. It took over 1.5 hours to get this done. On January 5th of 2015 my business debit card was charged for $486.04 which is for 1 year of payroll. I call them back and they made note that the following year on January 5th of 2016 my card would be charge the difference of $262.96 to make the total of $749.00. I talked to 4 different people all with the last name of ** and this took 1 hour to clear up.

Been using QuickBooks for 15 years. Last year I switched to the online system. Thus far I'm very disappointed ... because their online system has horrible reporting options .. unlike the desktop version. Plus, the online system does import all data from the desktop ... further complicating reporting options. From my disappointment I've done much reading about other online accounting options, and surprisingly have learned that there are many other online accounting options that can do everything QuickBooks can do ... and more ... and at a much lower rate.

Intuit Software has removed its once prominent soul and replaced it with a thin plastic shell. (Made in Philippines) To all appearances, Intuit has apparently abandoned its primary customer base; those CPAs and Bookkeepers who have been using QuickBooks since the mid 90s to service their small business customers.

We upgraded to the latest version of Enterprise last last year. This was after it was released a month or two. It was not disclosed that the recurring payments had a glitch and was not working properly. We are a large company with 100's that are on a recurring payment system. I am now going on 4 months of this not working. The impact? It won't apply the monthly credit card payments to the customers accounts. It will not post them as deposits. We have the option to manually post them, but that only allows 1 - 5 postings and it crashes. With hundreds of customers on these programs under us, I cannot tell you how messed up our receivables are. It's almost impossible to go through it and know whose credit card is being declined at this time. I cannot reconcile our business checking as the deposits are not there. Our checking balance of course now is incorrect.

October 2014 I was unable to download quickbooks payroll updates. After 12 hrs of phone within a day and 1/2 and several of their so called skilled support people, we had to hire another company to come into the business and try and resolved the problem. It was taken care of for a temp purpose, Intuit charged us an additional $471.45 for payroll support. We paid. They said all was well. Jan 12th 2015, I went to run W2s for employees and the program would not let me. After spending another 9 hrs on the phone, and another charge for support, we still do not have quickbooks working and it is now Jan 15th.

I have been dealing with my Quickbooks shutting down and support is unable to find out what caused data damage, what caused data damage was being forced to upgrade to newer versions, and yes 2015 QB has the same problems. Anybody with problems want to talk- please call me.

I made a call to technical support in July and was told that my QB 2012 version was soon not going to be supported by tech help and I needed to upgrade to QB2014 Pro Plus. I was told it included online backup, technical support and free upgrades. The first week in December, I called technical support to try to get a quick answer to a problem I was having in reconciling my bank statement. I was told by the tech support person that my problem could not be solved in my 2014 version because it did not allow me to go back more than 1 month to fix previous reconciliation. I told him I thought it was only in last months' but he insisted that I needed to upgrade to QBPremier Plus version.

I have used Quickbooks for 15 years which included 5 years as a ProAdvisor. I have been using QB Pro 2012, Windows Vista operating system with no problems. In October of this year I purchased a new computer using Windows 8.1. Everything was fine until I tried to print checks (3 to a page) and they kept printing in a random order. I called tech support and went through 3 departments and spent 5 hours with no resolve. They kept telling me it was a compatibility issue with 8.1 so I agreed to install Pro 2015. Still same problem. The Level 2 tech support person said he would have to research this and would call me at 9:00 pm the following day. I have not heard from him yet (2 day later). I called today and requested a level 2 tech support and was on the phone for over 1 hour and kept being told they were not available. I requested a call back from Level 2 and she did call back and I am currently on hold going on 30 minutes for a Level. QuickBooks has now gotten me for $266.00 for a new version which I obviously do not need. This is totally unacceptable.

As far as service goes, this is the worst company around. QuickBooks, the personnel in the Philippines, and the service are horrible. I asked to speak with a supervisor and they refused. The payroll department, in particular, caused our companies great financial lost due to end of the year failures. They start to resolve issue they we were having at 2 pm, worked until 11 pm, never resolving the issue. To make matters worst, the person helping us started pretending as though he could no longer see our screen through login and therefore could not help us anymore until later. They promised a call back the next day at 10 am and specified, "10 am Pacific Time" but never called. The company lost a lot of money because federal and state obligations were not made by the deadline. To date, no one has called to resolve our problem, and we were forced to find someone else to help us. Their payroll support is the WORST.

I called 800-556-0879 at 2:28 PM Central Time. I was transferred to 9 different people in customer service. Each one took my information over and over again. They could not help me and keep putting me back in the queue, where I was on hold again and again waiting 10 to 15 minutes at a shot. I kept telling your customer service what is happening and they are clueless as to what they are doing. All I wanted was for one of your customer service people to cancel this Intuit Quickbooks Compliance Poster Kit and refund my money. Your company on December 2, 2014, charged my Visa for $88.49. Now it's December 30, 2014 and I never received this item. I want a full refund for this charge! None of your customer service people could do this! Like I said, I started at 2:28 PM Central Time. I was put on hold at 5:15 PM Central Time, this time I was disconnected by your ** customer service. Your holding system clicks when a person is on hold. One of the clicks disconnected me - that sucks. There is no excuse for the ** customer service your people do. Your people need serious training on customer service. They also need to be able to speak English!!!!!

Absolutely the worse company I have ever dealt with. First you must wait 1/2 hour to get a person on the phone, who insists on getting your telephone, name, business name, and email address. Half the time they don't recognize one of the items. All this so that they can send you to the Merchant Services section because you are talking to the Business section. Neither side has an inkling of what the other side is doing. They are only to happy to get rid of you and send you to the other side since they rarely are able to fix a problem.

December 2013, I spent over 2 hours reviewing the up-sell (Enterprise) proposal that the Intuit sales representative pitched. He explained that though the upfront cost was more ($2,360) but the renewal was less ($950). One year later, they are charging over $1,700 for renewal. When asked why, they stated that consultants told them they were under priced. I asked if Intuit would honor what they put in writing for at least the first year but they have said no. I would not believe anything Intuit says about future costs of their product. Amazing, Intuit would make a lifelong hater over $800 and not live up to a written offer.

It took me over one hour and two phone calls to get my email address and billing address changed. I could barely understand either QuickBooks representative as they had a foreign accent. They may have a good accounting product but their customer service department is terrible.

After waiting almost an hour to speak to an agent it would be nice if the person knew what they were talking about. On numerous occasions I have inquired about a simple problem and was given an answer that had nothing to do with my initial problem.. Trying to categorize expenses that are linked from my accounts and the agent said just exempt it all. It's easier than inputting.....

We have been using our Quickbooks we bought from Best Buy for $400 for over a year now, plugging in everything. We get a notice that says "You have 8 more times to use this program until you register it." We never registered it...We think ok we will call. They will help us because that box (with the license number on it ONLY) our puppy ate the day after we uploaded it to our Mac computer.

I purchased a Point of Sale download of Quickbooks Pro on a Saturday morning expecting to do my books for my new business before the New Year. However, when I went to download my product, I could not find a link to download my product. So, I used the Chat function and was told by the representative that Intuit does not process download purchases over the weekend and that my download should be available on Monday. Excuse me? What kind of company does that???

Worst company I have ever dealt with and I have been in business over 30 years. Beware of any of their online services. They say you get free upgrades and when you do not want to continue their online services, they will take back the newer versions of software that you were given during your subscription. I upgraded software two months before subscription ended with 2015 version and they won't let me use 2015 version anymore and want me to go back to the 2014 which are not compatible. Very deceptive company. Also, I paid for QuickBooks mobile with my service and they decided to discontinue without any notice during the period I already paid for. They try to shake you down to continue their online back up services and support which are both inferior. I am going back to Sage software.

My company has been with QuickBooks since 1995. 4 years ago we converted from Premier to Enterprise. For the last 2 years our price has been $1508.00, today our account was charged $3299.00! I called thinking this has to be a mistake only to find out that without our input or consent they dropped the version we have been using and the new base model more than doubled our price! The clear attitude was ‘stay or leave’, we could absolutely care less and we were not allowed to go back to the 2014 version! This is price gouging and they clearly feel they have no accountability to their customers no matter how long they have used them. Disgusting!

I started off with QuickBooks simple start and it was working well for the most part. I wasn't completely satisfied because of difficulties matching transactions (some wouldn't show up) and a lot of difficulty reconciling income from squared up. I was hoping it would become better because I had to upgrade my account. I hired a service to do my invoicing so I needed someone else to have remote access. I did that. I was hoping for an improvement in reconciliation capabilities but not so. In November, QuickBooks updated its program and user interface. QuickBooks claims that during this upgrade there was a glitch and the bank account associated with my merchant services account was switched over to someone else's account. Basically when my clients pay me using the online system their money went to someone else not associated with my business in anyway (this is after a "glitch" deposited $4.60 instead of $460 from a clients account). This honest person called me to tell me that there was over $3000 of deposits into his account. QuickBooks has been horrible at rectifying this. This is no small glitch.

I could not access my QuickBooks 2014 Pro Plus software yesterday because I kept getting an error message that read “subscription expired”. After going online to QuickBooks and trying all the recommended steps to correct the error, which didn't work, I called tech support. I hated the thought of this because every time I had called the wait time was about 30 minutes. I would get transferred numerous times and usually I didn't get an answer to my question.

Quickbooks gave a message that I had to update within 30 days. The minute I stated to update, my accounting system went to system error. I called quickbooks to try to fix this. They came back with I had to buy their customer support. They created the system error and they knew it. Had my local computer co. work on it for 5 hours then finally we got through to quickbooks support. They told me I had to upgrade to 2015 quickbooks and that I could no longer use the 2010 system that was working fine. This cost me a lot of money and to find out they were doing this with a lot of users. They held me hostage then forced me to buy their new system. This company is beyond words to describe how they used my company. I think this should be looked into and something done to stop this.

My bookkeeper wanted to cancel our online services with Quickbooks because it was not what we needed. They did everything not to cancel. They kept her on hold a complete for 4 hours. How can we cancel this service? We will never even touch this company's products.

I upgraded from Quickbooks 2009 to 2015. Talked to them twice last week about minor problems, and the 2 Agents were nice and helpful. Called today and the agent wouldn't help me or let me talk to another agent. My problem is Quickbooks checking online. Every time I open a Company to see if I have a Payroll Subscription, and if I don't, it won't let me open the Company. I have never used their payroll. I have Quickbooks on a laptop and want to use it offline sometimes, and the software is offline software.

I have been using QBs since August 2003. We have two separate companies with a network of three computers. Very simple setup. I can't even remember when I ever had placed a call to QBs support until June 2014. I generally upgrade over two years. So we upgraded on November 7 2014 and ever since then my accounting went into total chaos. Now it seems like every day, my staff finds something new that is wrong.

I have been trying to collect payment on an invoice a client has paid. It has not been posted to my business account. I have been trying to call customer support. After calling 4 disconnected numbers I finally found a number that had Intuit customer service options. I was on hold for 26 minutes only to be redirected to another department. After I was on hold for 15 minutes I finally gave up. There is no customer service at all.

The week we installed the Point of Sale and QuickBooks Pro at our business I spent approx. 20m hrs on the phone with QuickBooks trying to get the program to run correctly. We have had multiple problems with the program running. I paid for a year of technical support and was told it was 24/7. The ad says 24x7x365. Well someone does answer the phone at those times but it is to say that they aren't open except business hours. The people are rude. There are no managers, department heads, no one in charge that will talk to you about your complaints. My business has lost money on several occasions because the program won't run.

I have dealt with numerous customer service providers. Some are great with an amazing disposition to help, some are ok, some are mediocre and some are just plain unreal (bad). However when it comes to "Intuit-Pro-Advisor Support" I had never experience such poor level of manners and technical knowledge in my life. I tried calling the support line for 2 days. First day I was on hold for 58 minutes and then they hung up on me. Second time around I was on hold for 45 minutes and they said they would call me back (which they never did). The 3rd day I was on hold for only 5 minutes (this was a big improvement or so I thought) until I got the "adviser" on the phone.

Almost a year ago, I opened up a QuickBooks online account for our business. In doing so, I noticed that there was a payroll function and thought that a home account would be handy to pay our nanny. I opened a second account for home. I discovered a few challenges with the new software still in development and contacted QuickBooks where a customer service representative advised that I open another account to replace the home one I had just opened in order to benefit from an offer that would save me 40%. This necessitated an additional phone call and a lot of time on the phone sorting things out during which the new account was created and the old was discontinued.

To recap - my troubles started 2 weeks ago with an overtime check. Since then things have escalated to the point where the wrong EIN was inserted, creating the need to add another issue to all of my problems. It appears that a "tech" changed my number yesterday, claiming that I did not know what I was doing and that I was causing all the problems. The new resolution has already taken 2 hours to complete. The newest correction is for both companies that have payroll and 2 different EIN numbers to have the same service key number. That is suppose to correct all of my problems! This was after voiding 2 separate payrolls with direct deposit and then redoing one with paper checks and resubmitting the other by direct deposit. Does anyone know of another payroll software system?

Intuit Merchant Services aka Innovative Merchant Solutions credit card processing service partnered with Quickbooks online Accounting service is using deceptive practices with secret fees. We have been a Quickbooks online customer since 2011, however in 2013 Ouickbooks intuit payments changed their merchant service agreement within Quickbooks. When the change took place we were sent information about using the new merchant services. We continued to get messages to complete the paperwork to continue to use Intuit for payment processing, but we didn't need the service, we use square and PayPal.

Paid for Quickbook Pro 2015 and password would not work. Called in to have them help. Demz asked me to let him on my computer. He misspelled 123Rescue.com and all the whistles and bells started going off on my NEW computer!!! Finally I got it off the screen with the Task Manager. After an hour and ten minutes he claimed to have it working. HE STILL NEVER FIXED THE PASSWORD PROBLEM! I nicely asked to speak to a supervisor to document what happened. Demz either hung up or I got disconnected. I sat for 5 minutes until I realized I was the only one on the phone. Called back and got supervisor Ranvir, he said they record all calls. Thank God. I told him to be sure that this recording was saved and reviewed. Why do I have doubts? There were so many irregularities during the initial call that I haven't even mentioned. Just a horrible experience. Now I ran my security after getting off and the whistles and bells started going off again. Whatever Demz did, I have had the wizard now come on 4 times to upload the program again. My computer is sluggish and I can't afford to be down. I've asked for a return call.

Each month our company sends invoices to all of our clients. We sent them out today and received multiple emails and phone calls from upset clients that the email had been received 4, 5 and 6 times. Finally I had to call customer support. I was told that this was a common problem, and that they were handling the situation. And the operator's advice to me when someone notified us of a duplicate was "tell them to just delete the duplicate email"...

We have struggled with QBO Payroll module with our little 8 employees to pay. Cannot get past the payroll setup piece. QBO has been no help other than "we're working on this known problem others have reported." If you can't get past the setup, you can't do ANY payroll. This part of QBO is obviously not ready for prime time and I certainly would not recommend it to anyone. BTW - I have put in 10-12 hours on the phone with their support people with little results in getting this fixed.

Intuit admittedly sells defective software "as is" and attempts to force people to buy new version to fix bugs in old version. Appears all their engineers' time and efforts are devoted to new versions for which you must pay big bucks instead of fixing existing serious bugs in already paid for software. They have known about these bugs for at least six months and have NO IDEA when there will be a patch. But, golly, gosh, just fork over another THOUSAND DOLLARS and you can get the next version where - supposedly -- all the bugs have been fixed. Imagine that. No profit in that - fixing bugs in existing versions! Not only that, but what's the guarantee that the new version won't have a new set of bugs? I mean, the software is sold "as is". Nice gig, Intuit.

I have wasted 8 hours the last 2 days with QuickBooks. I downloaded 2015. I couldn't get into it and called tech support. They remoted into my computer and ** my entire system up. I now can't access any of my files, including quickbooks 2015. They take full responsibility but refuse to pay for my computer repair. They said that isn't their responsibility, it's just their responsibility to destroy. NEVER allowed them into your computer or buy their software!

We have had numerous problems with QBO and Intuit. They had a problem with their system so that it was miscalculating our social security taxes. It took our accountant numerous hours to fix the issue with the Intuit phone "support". We also had an issue that the system for some reason (not our fault, that they admitted) deactivated all but one of our bank account for payroll. The accounts still showed as being active and the system let us select an account (even though it couldn't be accessed) and then the money came out of the wrong account. This caused huge issues and took me 10-15 hours of extra work fixing the issue. It also caused a huge issue when we tried to pay people and as such our staff had to wait an extra week to get paid.

I have paid thousands of dollars to this unscrupulous company over the past 12 years and the product has gotten worse (in my opinion) just like their so called support. A few days ago, v2014 choked on an update and I haven't been able to open it since. I spent over 12 hours troubleshooting, uninstalling, re-installing but the program opens to the first splash screen and then shuts down. Finally I called "Support" and I swear I know more about their product than the tech rep. First he told me I would have to give him a credit card to pay for the support. I refused and let him know what I think of their software and attitude towards their paying customers. He refused to connect me with a supervisor but offered a free support session.

Almost impossible to find customer service phone number. If you manage to find it, the prompts don't work and often disconnect you. If you manage to get to a human being, they will put you on hold ... over and over and over again ... give you invalid case #s ... put you on hold over and over. How in the heck does a company that hosts business accounts able to be this unresponsive and unhelpful? Can't get to a supervisor without going back in queue -- place seems way understaffed. We had what we thought was a hack incident a week ago. Our bank returned 2 $14 payroll tax fees because it happened in wee hours of morning. Accountant spent 2 days on phone trying to get through and fixed. I spent 2 more. We finally agreed to pay the $100 overdraft fee (even though it was not an overdraft) and the $28 again. That cleared on a week ago. AND WE STILL HAVE A HOLD ON OUR ACCOUNT!!!! Better Business Bureau needs to look into this company.

Recently upgraded to pos 2013. It has been a complete nightmare in many ways - faulty software, instability, crashing... but the worst part is the cc payment processing thru intuit. Since the moment I updated we have had issues with Amex processing. Customer service at intuit was absolutely, completely clueless about what to do to help. The first round of "lost" transactions took 8, yes 8 hours on the phone with intuit to get it resolved. They didn't have a clue - insisted it was amex problem - not even remotely amex's problem... They made me call... Amex would not speak to me since intuit is the actual processor... It went on and on and on. No one seemed to have a clue.

I sent payroll data in, and received an email back that there was a problem with one of the direct deposit account numbers, and that I should call a specific number immediately. I called the number and got a recording that the number had been disconnected. I rechecked, redialed, and got the same message. I googled another support number, got transferred twice, and finally got someone who informed me that it was too late to update the account number, I should have called right away.

I had used quickbooks from the beginning - from DOS to now.. Last year, I bought quickbooks with enhanced payroll, I thought with 3 employees... NOPE it is 1 now and they don't tell you upfront. You now pay for each additional and all in a monthly fee too.. They also added a payroll service cost mid year. It seems nice...sounds like quickbooks to me.. They gave me 60 days to get my one employee up and running, guess what? It didn't work and I could never get them on the phone to get it working so after 60 days they said I would have to pay again. After finally getting through, I was done... I now am using Bookkeeper from avanquest with payroll.. 99 bucks...you can't beat it..It's a little different but not much, has less bells and whistles but for small business it works great! The customer service is email or you can call, it's fast. I had had it with quickbooks and who they are. They are a Liberal progressive company with the most hateful people in business, they raise prices every year and during the year, I see now... pure evil company. Bookkeeper is by far the best software for the money.

I have been with Quickbooks for over 10 years and today I need to upgrade my payroll portion of the software but was told I would have to pay the entire amount and then I had to call billing department to get my refund. Well I made 4 calls and have been on hold for and it is taking up over an hour. The online service department cannot find my account. The telephone rep is trying to help but the poor systems they have there, it is unbelievable. They want the money right away but forget my time!

Intuit increases the price of their annual subscription to Quick Books Premier Plus from $350 to $500 annually with no notice and when contacted, they had no reason nor were willing to reduce, even though the online price of the product was discounted on their own site at $380. After 2 hours on the phone, I had to reload the product without the annual update, and now some of the functions do not work. This company is not very customer friendly.

11 days ago I contacted QB online support as my transactions stopped downloading. I have called no less than 6 times, walked through every possible fix using their app and 3 different browsers and been told 3 times it has been sent to the escalation team. That now seems to be a dead end. The support reps I speak to seem to have no supervisors and have little to no technical expertise. I am dead in the water if we get to the end of the month and can't reconcile. Hand entering is out of the question with nearly 1000 transactions per month. There is zero accountability with this company and their support reps don't seem to care.

I had to update my account, which originally cost me twice as much as it did last year when I originally purchased it for my businesses. When I went into my bank account to balance, they charged me twice, two totally different amounts, making it now four times what I originally paid. After over two hours on hold, asking to speak to a supervisor because no one could help me, I hung up. They called back, asked if I still wanted to speak to a supervisor, and then proceeded to tell me that they are very busy and would have to place me back on hold. I am not happy with the customer service at all. I still have not been able to get to the correct person to reverse the charges, nor find out why they wouldn't let me update my program with Amazon's lower rate this year - it was blocked.

We are a small "Mom & Pop" company with modest annual sales. On Sept 19, 2014, Intuit "Quickbooks" entered a charge on our company credit card for $1,019.05 for "software." We contacted Intuit and with much language difficulty, tried to determine what this was for. They implied it was for some kind of "annual service plan." Upon registering our displeasure with this charge, they quickly agreed to a refund. On Oct 15, 2014, we received a credit on the account for $973.59 (Not bad "float"). Now I have to go to the trouble of wading through the Intuit maze, once again, to find out why the refund was $45.46 short. I completely agree with the other comments regarding the frequent "upgrades." It seems needless to me, except as a revenue cash cow.

In case your business expects to start using Quickbooks Online Plus Pro and get knowledgeable help with simple issues, know that it won't happen. My business has used QB Online Plus for the past 7 months and every time we call Customer Support for the simplest issue we end up spending 2 hours of our time basically telling the "experts" what is wrong. The Customer Support representatives have no idea what they are doing and they are afraid to contact the "knowledge expert". So they put you on hold for 10 minutes at a time to find out get the simplest help. The QB representatives we spoke to lied on several occasions, maybe because they were afraid for their jobs. When we contacted the manager, we were given to another representative that lied his way through our support time. Lastly QB Plus has issues with different operating systems and browsers. If you want to pay top dollar for a product that's still in Beta, with literally no customer support then purchase their monthly and be prepared to be extremely frustrated as you try to figure out their interface alone.

I have lost thousands of dollars in man hours dealing with technical glitches in Quickbooks' online software since Quickbooks went through an "upgrade" earlier this year. Not once has Quickbooks EVER fixed the problems I have called them about. The customer service personnel lack any knowledge whatsoever about the software, or the issues and problems I present to them. They place me on hold for an hour, then drop the call. They then will "escalate" the problem to "tier 2 engineers" and give me a "reference number." But it all goes into the trash with no follow-up, accountability, and no desire to fix the problems with their own software. I am very, very dissatisfied with this company, its service and its products. It simply does not care. Period. Intuit needs to take a lesson from some other companies that take pride in their products and who hire real customer service personnel who actually know something about the product. This is a travesty.

They sign you up for a free service and then begin automatic deductions from your business account of a monthly charge, when I never even used the service! They said their fees changed. Imagine that! Sounds like a scam to me! I'll stick to Square.

We have been subscribers to QB for over 8 years. There is a technical bug with Quickbooks Pro where it does not track Sick Days correctly. I have been calling QB Customer Service since July 29th, it is now Oct 3rd. and had my calls dropped. I been placed on hold for over an hour; I have not received call backs. I have set callback appointments that were never received. I have made over 18 calls to QB and still have not received any technical assistance. I am absolutely shocked by the lack of customer service and total disregard in follow through!

Signed up for ProAdvisor in March 2013. Membership was for one year making month to month payments. Initial term was I could cancel within 60 days or I would be billed for the rest of the year any outstanding fees. After 13 months there was no obligation and I could cancel at any time. My business hasn't advanced like I wanted so I decided to cancel on 10/1/14. Upon trying to cancel, I have been informed my month to month account is really a yearly account and if I wish to cancel, I had to do so within 60 days of March 2014 or I will be charged the rest of the remaining year until March 2015. I feel this is deceptive when trying to use "annual" in the same context as month to month.

This is to alert all Intuit Quickbooks users - our annual payroll services was due for renewal and Intuit renewed our service one month early and charged our company $216 more for the same standard services with no notification. This is unacceptable and we'll be looking for a new software.

I began to sign up for the free Go payment swipe and in the middle of the online application, I was bumped out. So I went back in and started over. I set up my account and began using it. I also had an account with intuit for a website. Apparently the computer began charging me $12.95 a month even though I opted for the free, and the free site. I hadn't realized it thinking it was the charge for my website until they changed processors and started charging $19.95/month. I called and they kept telling me there was no charge. Called another time and they said an email stating the change in the processor was sent to me and the charge was increased.

Facts: when calling in they put you on hold over and over again. They know nothing and don't understand what the issue is. 1 week ago there was an issue ON INTUIT'S end and said they would email me when I am able to write checks within the program. How tacky. She then giggled "oh well, you can hand write them." This company is the most unprofessional company.

I use Quickbooks 2014. Recently I applied to receive payments through IPN. I sent the application and was immediately prompted by quickbooks to turn on the payment link to be sent out to all my customers in the email invoices. I chose to send out the link, thinking the application was a formality to have my account information for payment processing. 5 days later after billing all my customers with the link to the IPN, I received a rejection email from Intuit denying my application to receive payments. Meanwhile my customers who clicked on the link were sent to a webpage which told them to hold off paying because my application was pending. Instead of facilitating my customers payments Intuit has interrupted my cash flow. The software should not allow you to send the payment link until your application has been approved. Very unhappy with customer service/support. Interminable wait times and lies about call backs which never happen.

QuickBooks automatically enrolled our company into payroll service subscription. We never authorized payment for these services, as our company has not yet begun to conduct business. Despite dozens of hours on the phone with customer service reps no fewer than 10, customer service supervisors (5 none of which called me back as they assured me they would). I had to take this matter to the office of the president on numerous occasions. Canceled all subscriptions, demanded my money be refunded. Less than 3 hours after being notified that all accounts were cancelled, Quickbooks enrolled me back into Payroll services twice more. After those accounts were cancelled last week I was enrolled twice again this morning. Our cancelled accounts shouldn't even exist and we are subscribing to the service? This is fraud and it is deliberate.

My business has been a devoted Quickbooks Online customer for over 8 years. In July 2014 Intuit automatically "upgraded" our business to their new platform. This upgrade has cost us over $15,000 in lost productivity + opportunity costs. My time is billed at $300/hour. Since this upgrade I have spent over 25 hours troubleshooting this product. Whether independently tracking the issue, then either on hold waiting for customer support, talking with customer support - who by the way are hopelessly equipped for the support calls - they simply look up keywords in their database and then add your email to existing escalation issues.

My husband and I own a small business. We've been using Quickbooks since 2008, but recently had to upgrade to QB 2014, as our old software would no longer be supported. The software has glitches. For instance, every time we email an invoice, we have to enter a code, and once it sends, the system crashes. This week, we had to get another computer, as our old one is having problems, so we're trying to transfer QB to the new computer. It downloaded successfully, but we can't do internet transactions for some unknown reason.

Read user QuickBooks online for more than 20 years. Recently the geniuses in the morning and decided to change the basic way we read write and print checks using QuickBooks online. They are unable to support this new dashboard. After an hour and 20 min. on hold and speak to individuals as far away as the Philippines, they were unable to help me check. It seems that individuals of this organization are unable to verify their customers, as I spent 30 of the hour and 20 min. trying to verify who I was. I personally hope this organization is out of business.

I can't believe how horrible the Intuit gift cards customer service is! I went through the application process which took over an hour and was supposed to receive an email with the login info and instructions. I never received it. I have requested a call back twice on the website and was not called either time. Whenever I call I get transferred around and now no response to my email. I own a bookkeeping firm and am a long time QuickBooks customer and ProAdvisor. I will never recommend POS or Intuit payments to my Clients after this. I will be cancelling my service and using an outside company.

Quick books online is full of bugs. Worst software I've ever used. Don't buy....They need to fire all of their programers. Horrible software.

Case ID: **. Hadn't logged in since May 2014. Logged in August, found out that QB changed interface without notifying us. The bank accounts are no longer reconciled for 2012-2013 and any new transactions being bought over from bank are doing so in triplicate.

I have been having problems with QB renewing my payroll subscription. They had problems with charging my credit card. Not because any problem with my credit card. It was something on their end. It is now August 2014 and this problem started in March 2014. After many phone calls that lasted well over 2 hours, I thought it was solved. I saw a charge on my credit card. I thought it was all taken care of. Then a few days later, I saw another charge so I called them again. They saw the problem and would issue a credit. Then I had another e-mail that said for I had a past due bill that needed to be taken care of. So another phone call. They said, "Sorry it is an error" and just give it time and it will come off. That happen twice. Each time they said, "I'm sorry. It will come off. Just give it time." Now today my payroll subscription has been deactivated.

We bought a couple new computers for our office. Intuit QuickBooks intelligently designed 2012 to NOT work with new computers! We were essentially forced to buy - at a cost of more than $600 - the QuickBooks 2014. After spending more than TEN HOURS with their Application Dept on the phone - we found out that even though it is August of 2014, Intuit QuickBooks still does not have the bugs ironed out - and the program is completely USELESS so far! AND they are now working on Intuit QuickBooks 2015, even though the present version DOES NOT WORK CORRECTLY!! What a big rip-off! I cannot believe they would put out, promote and sell such an expensive program that does NOT WORK!! Of course, we can't get our money back either! VERY DISSATISFIED!!

I have NEVER experienced such poor customer service in my 40 years of business life. You forced me into a mandatory update online that now requires me to go back and recreate my entire monthly invoices, 200 invoices. Doesn't allow me to accept online payments of which over half my accounts use. You withdrew from my bank account 5 payments in one day totaling $179.93. I called early this morning and AM STILL WAITING for someone who has worked at your company for more than 1 minute to call me and help. You all hide behind IVR and voice mail -- grow a set and call your customers back -- better yet take their call when they call in. You are affecting our entire business when we have to wait for you to call and correct/fix or explain some stupid untested change you made in your latest update. Feel free to contact me anytime at if you have any desire to be responsible.

I am an IT Consultant with over 30 years working with clients to choose, install and support their IT needs. I have personally been using Quickbooks online for the past two years. It is not GREAT but has served my needs to date. HOWEVER, about a month ago, I decided to take credit cards as payment for some of my smaller clients. I signed up for Quicken Merchant Services with Intuit. From there on, it has been totally downhill.