Avast Antivirus Reviews

I have used this antivirus software for about 5 years and so far it has been good. The only problem I've had is with the firewall. It's a little bit cumbersome to use.

Avast Antivirus is free and works well. I also don't click on unknown links etc - and am fairly computer literate. I think it is the best deal and have used for years.

So far I haven't gotten any viruses. I had it for 2 or 3 years. I use other clean up tools. So all together, I have not had any problems. I have used Avira and AVG in the past. They were OK at the beginning but as time went on AVG began acting like a virus. I tried to uninstall using their online software and it failed. Had to contact service dept. Two technicians and they couldn't uninstall completely. Awful. Avira had lots of ads, and seemed like it just wasn't acting right. Uninstalled it.

After the Kaspersky scare earlier this year, I switched to Avast when our IT specialist recommended them. At first, I liked (and still do) the intuitive interface. I did the trial and it worked well, so I decided to buy the premier protection package for a year. That's when the trouble happened. When my trial ran out, I should have been switched automatically to the paid subscription for protection, but got a flashing red message that says "Your License Has Expired." It looked scary so I called technical support.

Just a call for help and they are there. Although I can fix whatever myself with their online help. The money that I paid Avast is nothing, if I had to pay a technician coming to my home.

I have been with Avast for years. They have recently changed their numbers so that all you get if you want basic customer service of an admin or billing type nature is a recording saying you must go online (Avast.com/support), type in "contact an agent" (yea, right... What a bad joke...) which then directs you to another link where you must download the Avast Support Tool, then fish through all of that to finally send a message. Then you might get an email about how busy they are and how important you are and how someone will get back soon (Email? Phone? Via the online link? They don't say... i.e.- worthless!! Are you just supposed to sit by something all day wondering how they're going to contact you?).

I have used Avast for years, recommended it to my friends/relations for their computers. After recently updating I'm finding that my PC performance is less than half? I cannot find how to improve performance. Avast - an Avast client is typically running at 40+% CPU Usage perpetually - worse if I'm running Chrome browser. Other than changing Antivirus software - how can I get better performance?

Upon the recommendation of friends and a reasonably strong Consumer Reports Score, I got rid of AGI when I realized I had been the victim of one of the companies claiming to clear your computer of trojans and phishing software and downloaded Avast Internet Security. Avast started out with a "free" download that eventually cost me $300.00 once they convinced me that they had to clean my "root directory." The cleaning process took them four hours and when they finished this preliminary sweep and cleaning, several applications that were working before they took control of my computer were no longer operating. I had to argue with them and demand to speak to a supervisor before they restored my computer to where I could once again save documents in Microsoft Word and access my email account on Yahoo, which were not malfunctioning before they supposedly removed the malware.

Note: False Positive on HTml:Script-inf notices. I've gotten False Positives on at least 3 web authoring utilities I use and was trying to report this to help Avast out and let them know about the utilities and Authors but Avast is not set up to work with their clients! Very disappointed in the circular website to phone back to website setup Avast has to discourage anyone reporting problems. I was going to report That this is a false positive (typical Avast false detection). The file is part of ckEditors File Upload Facility and there is nothing in that file that is a virus.

I have been using Avast for years. About a year ago it began arbitrarily deleting files. It deleted files that control my chicken brooder. It deleted files that control my aquarium environment. I restored these files and set exceptions for them in Avast settings. BUT - with the next update, everything set to default and my files again got deleted. And this always happens overnight when it can do the most damage. Avast was a great product for many years. Today it's an utter nuisance. Don't go anywhere near it if you value your files.

I have used Avast for several years now, I have not ever seen them on any top 5 detection, prevention, or removal list for malware but they are always ranked pretty highly, especially comparing their free version to other free anti-malware software. I absolutely love their boot-time scan feature too. I bought their Internet Security a few months back and had never had any issues with the software or its protection. My computer ran into some problems and I ended up reinstalling from a thumb drive Windows 10 that I got directly from Microsoft's website and from a safe computer.

I kept getting emails about re-newing Avast CleanUp. I did not respond by to one and that was to cancel my renewal. Today I get an email and they have already charged my MC $41.99. I went to go their site to cancel yet again called avast.com/find-order and could not sign in using my ID & PW or the alternate Email & Last 4 of my SS. The site kept saying "Invalid Info" and the site just kept returning me to the Look Up Your Order page. When I called the support person kept me online for many minutes and then because he could not help me I got his supervisor. The supervisor wanted to charge me $80 bucks to cancel a $41.99 order I didn't place or re-new.

I re-installed my O.S. last week and have a bare bones setup with minimal apps/drivers installed. I woke up today to a pop-up on my desktop from Avast (which is another problem unto itself) telling me I have "performance" issues. I thought, "Oh yeah, this should be funny". So I clicked on the "fix my pc" button to investigate the log of "errors" they found and boy did I have a hard time getting up from the floor after laughing so hard. I'm running Windows 7, client, and Avast tells me I need to "tweak to allow multiple TS Sessions".

I noticed a charge on my Visa card from Avast. When I called to ask why they had charged my card, the recording sent me to the website. Once there, it asked for my account, then told me I didn't have one. When I tried to create an account, it told me I already had one. When I FINALLY got to a human being, he took me through the same steps, with the same results. To be fair, this charge initially was made by my husband, knowing we had an account with Avast and assuming it was a charge I would agree to. When I learned of it, I tried to cancel it. When I received notices, I tried to cancel them. Apparently that didn't work. I have disputed the charge with Visa.

Updated on 10/25/2018: They asked me to contact them. I didn't see it then because it was done here at CA. I spent hours digging up the info, and receipt for them. They wanted to investigate it. Here is what became of it. "Thank you for the response. I'm going to escalate this to our consumer escalations team so they can handle this directly for you. Do you have a preferred email address they can contact you at?" -Avast Team.

I bought and paid for Premier Anti virus. When something slowed down and couldn't get my External hard drive to work and my PC Avast software. Tech support lady said she ran test and my computer is about to crash. That I needed a whole new Internal hard drive replaced. And her supervisor concurred. Yet when I went and did the research myself it was just a DNS server error and a USB drive reset. Had to spend 2-4 hours doing my own research to get Avast to work again. Why did I pay such a stupid company to protect and clean up my PC, only to have them tell me the wrong info and waste so many hours of my busy day? Unreal and totally made me not trust in their support and company.

Avast anti-virus for Mac did not protect my Mac. In fact Apple said it had bloatware that destroyed it's interface so it crashed and my back up had failed so I have to start with a clean mac. I had premium service for Mac as well as their private VPN (paid). I called Avast and they charged me $150 for full professional help. It did not work. The tech people disconnected and nothing was resolved until I took it to the Apple Store. It was temporarily resolved. The VPN did not stop anything. Also these tech guys told me to go to the post office and ship very close by and they would still be working on it but they were not. It's a joke. I am going to do a charge back on it. Because there was nothing premium about it.

Wish I would have looked on here before dealing with this company. I'm writing this from my phone because I can't use my computer after running their cleanup software. I noticed a charge on my PayPal account from a company I didn't recognize or authorize. Looked into it and found out it was Avast. I have their free antivirus software but have never purchased anything from them. Called tech support because the number for customer service directs you to their website.

I downloaded the FREE Avast Antivirus and they somehow got my PayPal information that I NEVER give out and over drew my bank account charging me $49.99! When you call the number you goggle for their contact number it goes to their tech support and they want to charge you $99 an hour to remove it from your computer! Good thing I already know how to remove it! I'm on the phone with them right now demanding a refund. I will also be filing a complaint with the BBB. Do NOT EVER download their software to your computer. They will hack your bank information and PayPal information and rip you off!

I haven't been this aggravated in a long time! I experienced some problems in my computer after I lost all programs and local folders (minus my files) to a virus which Avast failed to intercept before it caused my losses. I had an Internet Security from them and it should've caught that bug. So I didn't complain about not catching that bug when I called but instead more important to me was to fix those problems. First of all I had a very hard time to understand their accent on the phone and it became a torture to try to understand them. I did my best and stayed on the phone with them for as long as they said they needed.

Do not purchase this Avast software! I made the mistake of purchasing the software for 2 of my computers. I purchased the Avast premier version. Spend over $100.0. The program did not operate properly and adversely my Outlook program. I spend an addition $199.0 with AVAST CARE customer support. I spend literally spend 2 and 1/2 days over 15 hours on live online support. None of the technicians could solve the problem. I got so disguised that I remove the software from both of my computers. Take this as a warning, DO NOT BUY!!!

I had used Avast for many years without problems, then at the end of May, 2017, the software vanished from my laptop. A call to their tech support lasted 3 hours to fix at a charge of 49.99. I told them I had already paid an annual subscription to protect my computer and they said that tech support wasn't covered. In essence, they had me over a barrel. After getting a supervisor on the phone and explaining my disbelief they were charging me for something their software should have prevented in the first place... She didn't waiver. Pay the 49.99 or NO FIX. Reluctantly, I paid the 49.99 for one phone call, then the same problem happened just one week later.

Okay! Angry beyond belief and a little paranoid. I had been a Avast customer for over 10 years. Upgraded my computer. Bought new from Best Buy. I called the Avast help number to properly install my product prior to doing anything on the computer before plugging it in and connecting it to the internet. Avast does a scan. Says that they can't install Avast because it has a Windows problem. I would need to upgrade my support to have the Windows repaired first!!! ** After a long discussion about how it is possible this happened to a computer. They said it had a Windows error that would cause Avast not to work properly. **!!!

Had a problem three weeks ago with Smart Scan sticking on 71%. Eventually phoned after trying several times to resolve the problem. I was told there was something running in the background on my computer causing the problem. The response was, "It will cost you £90 to solve." My reply, "I'll take it to my repairer." How much will he charge? £40. Ok we'll do it for that. Speaking with them by phone, the standard of English was poor. I think the Philippines was mentioned. Took three hours to remedy. My renewal is due shortly. I've tried twice on the site to cancel, without success. Firstly they were trying to charge £59.99 and then I had a pop up for £19.99. Fortunately I paid by card. I've cancelled this card to stop any payment. Generally, a poor experience. Not to be repeated.

1st off anyone wishing to contact me via facebook I am the only ** in Stratford, Ontario. There are so many people's nightmare stories that I can relate to, one being Peter from Kingston Ontario and many others. Hope you able to contact me... It all started with my laptop running slowly and already had the free version of AVAST, anyways I run a dog sitting business from my home and do a ton of business on my laptop and could not afford to be down and my other tech people were not able to look into for me so contacted AVAST and at she talked me into the AVAST security, then that is when it all went wrong... My laptop started crashing all together wiping everything out doc's, pictures, files everything gone.

Avast has been wonderful! I had a router problem, I was told I had a virus. Talked to Felix at Avast. He showed me how to check the back of my hard drive to show if I was connected through the router or not. That a green light would be on. There was no green light. I called our internet server (after many calls where they tried to fix it via phone by resetting, which did not work!). So I told them what Avast told me. They came out and they fixed my connection. I had no virus! Thanks to Avast. I'm telling you, without their help my problem would NOT have been solved. Thank you Avast!!!

I don't even want to leave that 1 star!! Let me start out by saying how much I used to LOVE Avast!! I've been a loyal customer for... I don't know, maybe 10 years? Whatever - a very long time! Way back when their WHOLE package was built into 1 amazing product. It REALLY WORKED!! Then the company got greedy and broke up the product into separate parts... I was not happy, but stayed on anyway. Now, years later, I have found the cleanup program doesn't work as well as it used, to year by year. This year, I bought it for the last time. I did the free scan for my new laptop, it had a list of gunk to remove by their product, so bought it to find that the WHOLE LIST DIDN'T CHANGE AT ALL. It kept giving me an "error" message. When I called their hotline they said it wasn't their fault, but a Windows problem, I had to call Microsoft.

I've purchased their Premium product for £19.99 a year. This one was a simpler version of their full Premium license. Within 10 months, I was charged another £44.99 saying that my trial subscription had finished and I was being renewed to a full Premium one. It doesn't matter how many times you try to cancel this auto-renewal on their website or which instructions you follow. It's just impossible. And what made me very upset is why they just upgraded the product I had without my permission. If it's auto-renewal it should be for the same product you had previously. Very unhappy with Avast.

I have purchased a one-year subscription of Avast VPN Secure Online, after a 7-day trial version. The trial version worked perfectly; however, once I paid the US$39.99 for the 1-year subscription. It did not allow me to enter the subscription number they sent me via email. I was with technical support for over ONE HOUR, spoke to supervisor etc... The bottom line: either I pay US$49.99 for them to fix the issue and allow me to use the US$39.99 service OR I am out of luck! DO NOT BUY AVAST SERVICES. DO NOT BUY AVAST SOFTWARE. IT IS A SCAM!!! Once I asked for refund, they gave me the runaround and did not provide me clear instructions on how I could get my money back. I had to call credit card and ask them to dispute the charge in my behalf.

My father passed away April 11th this year. He had purchased Avast Antivirus software in the past, but unfortunately Avast was set to automatically renew. Even though the credit card he had used was expired the software company still renewed this software on it. I sent a message to the people at Avast, but never received a response. Now my father's estate is in probate and I'm the executor. I just received a letter from Avast going through the courts to collect on this charge, which means I have to pay more money to have my attorney involved. I explained to them in my message that I could send them a copy of my father's death certificate, but I never heard from them. Avoid this company.

For 3 years I've had standing orders in place to pay for avast products on my phone. Avast SecureLine, Avast Mobile Security, Avast Cleanup pro. Today I had a problem with one grade. So contacted Avast which is quite difficult. And I was informed they did not have any account of me whatsoever... and that I must have been using their free products!!! I have my standing order account to prove otherwise... avoid avoid.

I bought Avast Antivirus on 13/05/17 with my credit card. They promised to send me an activation code. When I did not get any response until 16/05/17, I sent them an email. Today is 19/05 already and still no answer to my email (Ticket ID: [**]) and no activation code. How difficult can this be to buy an antivirus??? Would never deal with them again.

Subscribed with Avast for the security software. Kept getting "pop ups" wanting to upgrade, which I always declined. Finally, my PC died and purchased a new system which I no longer run Avast. Then suddenly without warning, I see my bank account hit for over 100.00 for 2 separate programs of which I knew nothing about, don't even use them anymore. Complained to my financial institution and via conference call, contacted the 800 number listed for the transaction. Got some "red dot" that didn't even know what company we were calling about and was very very hard to understand. Could not resolve and bank account was hit for the stated amount. The red dot said it was because of an "automatic" renewal of which I was NEVER made aware of. NEVER EVER will I use Avast and will do all I can to discourage anyone else from doing the same.

I submitted a ticket over 12 days ago and still haven't received a reply. All I need is a simple refund of $20 for a new computer that I decided to send back, so I no longer need the coverage for it. I installed Avast and 2 days later decided I wouldn't be needing it. Customer support line just sends you in a loop back to the website that they apparently never answer. SOOO frustrating.

It first started when I received my notice that my yearly subscription was due a couple of weeks, so I paid it. And they said I had to download the new updates in my premiere package. Hey, I have been with Avast for a few years so I did. Almost immediately I had a new "internet access" called "RealTek PCIe GBE" and it wouldn't allow me access for a few minutes. I thought I'd been hacked. Couldn't find what it was or what to do. So I had my guru come over. He said it looks like something in Avast and changed the name to "Internet Connection". But it still does this "I got control of your internet access Not you" stuff. When I first click on my browser it comes up server not found. No internet access. So I try again... and again it would not let me onto the net. But after about 2-3 minutes I get this message from Avast "YOU ARE PROTECTED!" and then I go to my browser and yippee I'm on the net, surfing and researching.

I purchased Avast Antivirus after reading overall positive reviews from different sources on the internet. I must say I had no problem with it at all and believe it done it's job well. However I was 'upsold' a 'clean up' product when my computer was running slowly and told it would DEFINITELY resolve the issues I was having at the time. Furthermore, I would have cover for a further year and in the event of any other related issues, could contact them again without having to pay anything. In total I paid around $100, although I'm in the UK and obviously paid in pound sterling using a bank card. Anyway I was transferred to a rep in the U.S who was pleasant and seemed knowledgeable enough, again advising me that my issue would DEFINITELY be resolved. I gave him permission to remotely access my computer to clean it up and at the end of the process - NO DIFFERENCE WHATSOEVER!

My elderly father received an email from Avast that the credit card on his account was expiring and that he needed to update his info. The email included his account number and a password he would have to enter to update his account. We tried several times and received a generic error message each time. So we called the support number on the website and followed the prompts for help with billing...which is just a recorded loop telling you to go back to the broken website form. So, we called again asking for tech support. I explained our issue to the person who finally answered the phone, but she couldn't help, so we asked to speak to her supervisor, "Kadrine".

I was very annoyed with AVAST yesterday morning, the day after the Easter bank holiday to find AVAST had taken 59 GBP from my PAYPAL account on Easter Monday (hoping I wouldn't notice?) with NO prior warning. I think this is VERY SHODDY business practice. PayPal say they can't do anything about it as I "made an agreement" a year ago (when the fee was 19.99 for the year which I was happy to pay). Ok if they have to jack the fees up x 3 that's bad enough but NOT to inform their customers of their intention, a reminder perhaps? I hope this information will deter some consumers from using AVAST products in the future.

I've used the free download and have had not problems at all. So I thought I would pay for a subscription for a year for better security on the internet. I downloaded Avast Premier and have nothing but problems. My computer runs a lot slower. Whenever I scan my computer I get a warning that my SSID and password are out of date and I should make a new one. So I did that, once and will never again, it still says that. Then I had to three times put in my vp numbers because I could not get on the internet with my laptop and wifi. I am not tech savvy so it took me a few hours to figure out what to do. I finally found it and after that it only takes me a half hour or less to fix again. It's been a day since I had to do that so I'm hoping it works for a while now. I just need to remember to cancel my subscription in a year.

Avast Antivirus is great choice going ahead. However there are different concerns identified with Avast antivirus. I have been using Avast Antivirus. It is safe. We totally depends on computers, tablets & phones and we surfing, socializing, banking & shopping online. So Avast Antivirus protects our system from virus.

I have used Avast for the past 4 years and have been a paid AVAST Premium user for one PC and 2 Laptops. I had no problems until two days ago, when I attempted to do a weekly scan of my PC, when I tried to start I got a message telling my the AV wasn't working. In my situation my Avast just quit working. I called support. The representative I spoke to took control of my computer to see if he could resolve the issue. About fifteen min into the call he informed me there were many conflicts on my computer so he turned me over to tech support but before anyone could do anything I was asked to pay up front for the service I thought I had paid for in 2016. I paid over $179 for 2 Laptops and one PC which I was led to believe included tech support.

I volunteered to complete a survey. Avast pushed a pop-up advertisement half way through the survey. This is a new low from the marketing department. If they are going to use these tactics don't offer the free service at all. Not a bad product but there are plenty of competitors to go with.

I have a paid for subscription to Avast Pro on Windows 8.1. The most recent update (about 2 weeks ago) has caused by Oracle Virtualbox VM (running Windows 7) to slow down to such an extent, that it is affecting my development time. Even adding all the Oracle VM-related folders to the AV exclusion list had no effect. I had no choice but to "remove" it from my host OS and the speed difference is like night and day! Unless this is resolved soon, I shall not be using, nor renewing my subscriptions which is due 05/27/2017.

I have the basic free Avast. Downloaded a free trial of another product. 5 min later, says my license has expired. I run troubleshooter. Download "free trial" software to fix but don't get an activation code, although NOW they have my credit card. This has been going ON AND ON AND ON for a few hours now. I'M DONE!!!

I've been 4 days... Starting with installing Avast Antivirus software, paying $199 to enable an IT guy to do it and ending with a crashed computer and losing everything. Avast is a complete ripoff and should be held accountable. There appears to be a number of lawsuits pending. Time to trash Avast. I have lost 4 days of time, $199 and face much more having it rebuilt... Not to mention loss of files. My order number was on the computer. I do have the original order ID.

Loved Avast for a long time because I was using the free version. Somehow I guess I ended up buying the paid version. It started out at 33 dollars. This last payment was 74 dollars, I asked three days after I was billed for the full year or however long the license is for. If I could get that refunded because it had risen so much and also you have to actually add the license to your program so I wasn't actually using the product that I paid for. But have had no response it has been 5 days. My bet would be they are going to wait another like 12 days or something and then be like "oh we are sorry you have had the chance to use it for 20 days. Now we can't do anything for you". Oh also the ads that they have wanting you to buy all their stuff just kept coming up more and more over the years. Sorry Avast. Looking for a new anti virus.

I've been a long-time loyal and paid Avast customer for over six years. I installed Avast on my new computer and within a year got a bug. I was unaware that McAfee was preloaded on my computer and had never paid for it or used it. Avast said that their software doesn't work with McAffee, and it was my fault, even though they never brought this to my attention. Shouldn't their software still work? Even though I paid about $200 last year to protect my computer, they wanted to charge me an additional $200 to fix it. Terrible and rude customer service. The supervisor was insulting and I will be cancelling my subscription. Disappointing.

I have used Avast on my desktop for several years and was happy with it. Recently my computer crashed. My tech restored everything except the Avast because (she said) I needed to do that one myself. (I was using the paid version, not the free download.) It wasn't due to expire for several months. Also, I had another version of it (also paid for) on my Android phone.

The sign up process is extremely confusing. The Avast online ads led me to believe I needed to upgrade various types of coverage. I purchased several kinds of coverage and was given a subscription ID. Then I received an Avast message saying I needed a license. So, I'm out of pocket for coverage but do not have a license to use the coverage. Very deceptive advertising.

In January of 2016 I purchased Avast Cleanup. However, I did not recall the purchase, never received a download and could never use the product. Did I try to? Yes, because a box popped up suggesting I optimize my computer so I tapped the button to "Cleanup" the computer. All I got was another box suggesting I purchase the product. I discovered this issue when in December of 2016 I was charged $39.99 for a renewal of the Cleanup product. I contested that charge and received a refund - I went through PayPal. After emailing and calling the company I discovered that due to Avast's policies no refund is possible. I suggested a complimentary product for the coming year to compensate for not receiving the earlier product. The answer was no. Avast's Antivirus seems to work. Maybe Cleanup does also. But customer service is lacking and buyers must be vigilant.

I've used Avast Free Antivirus before and it was as good as AVG. I've tried to install it on the PCs of my previous work and it worked fine. It's fast to open and scan. Now their new version is quite heavy on PC -- the size is big and it's slower to open compared to their old one. I have Win7 and the new version should have gone fast with my OS. So I just used another antivirus software to run on my PC. I'm still satisfied though; it's a good software.

I've gone through several antivirus softwares, from AVG to Norton to Avira. Avast is my personal favorite because it's probably the most effective and comprehensive virus scanner out there. Just a few minutes ago as I was typing this, it blocked a potential virus for me, which is phenomenal. I can't imagine how many times my Avast has blocked so many potential viruses on my laptop, and for that I am thankful. I've thought a lot about possibly getting the Pro version, but I figured the free version's enough to keep my laptop virus-free and I don't have Pentagon-level classified files on me anyway, so there. Thank you Avast for keeping millions of computers and laptops around the world virus-free. I will continue to be an avid fan and supporter!

I got the Avast Antivirus since November 2015 and I haven't had any major issues with it. It provides basic antivirus scan but requires me to upgrade to be able to use other features. I had a minor glitch once when I needed to update then the software will not get activated every time I open my computer - I had to manually activate it before using my PC. Another update fixed this issue, and I never had any succeeding problems whatsoever. Maybe the usual pop-up window reminding me to upgrade gets a bit irritating at times, but nonetheless, everything has been okay.

I purchased and installed Internet Security and the SecureLine VPN before beginning a vacation to Hawaii and the Philippines. My Lenovo Twist laptop was working fine when l left home. I had recently installed Avast Internet Security and SecureLine VPN, so when I was on hotel WiFi or any other internet source outside the main 48 states, I would not be infected or hijacked. Hawaii presented no issues. The first 5 days in the Philippines went fine. I connected the Secureline VPN each time I went online.

The first year it was free. The second year, I paid for it. Now they continually ask me to upgrade!! It seems like when I don't upgrade, my computer starts acting up. Speed, and virus protection, which I find both, ineffective!! Upgrade was easy. Just give that credit card information, and you are ready to go! I try not to put anything important on here, because I am not at all assured it will prevent a virus. I don't recall any information on what is covered, therefore I do not really know what it does!

Avast runs a forum style customer support, with lots of helpers in the forums who are very responsive. Avast is one of the most feature rich free A/V out there. You can personalize it pretty well. Avast comes with both free and paid versions of their product, and both are well above average. Avast is very reliable at catching and removing malware and viruses. If you're looking for a free A/V or a less expensive internet security tool that runs light in the background, Avast is a good one to consider.

Generally via e-mail and online forms. Responses are quick and thorough. Pop-up blockers, malware detection, suspicious sites, questionable "certificates", and all that I would expect from higher-priced software. I use the "Free" version and it's absolutely wonderful! Always up and running in the past 4 years since I've been using it, it "crashed" only once and even then, the customer support got me back up and running. Highly recommended and the "Free" version is this good, the paid must be extraordinary!

No real need to contact them. Never had a problem with AVAST. The basic version has all of the features I need and a fun one: Pirate Talk. The optional features are good, but not essential for most users. One of the best features is it is one of the most efficient AntiVirus software products on the market taking the least number of CPU cycles. You can't beat perfect record and free. It does not always detect Malware however, so you need a separate program like MalWare Bytes to run occasionally.

Features included with Avast free version are awesome - real time scanning, reports etc. The paid version is even better but too full featured for most users I imagine. I love the Silent Mode and the outdated software updater/scanner. Free version is great. Paid version comes with multiple licenses for the whole family to use and is quite affordable. Never had any issues with viruses or malware in 5+ years of using Avast! It is very reliable in catching and identifying issues. Great interface, easy to use. Unobtrusive. Lovely product. I won't use anything else.

Has some problems reactivating subscription after a HD failure. Avast customer service kept sending auto answer emails after inquiry about my problem. Finally solved issue myself without help. I'm regularly informed by Avast that everything is OK. Had shopped for a multi year subscription. Based on published reviews and price paid, Avast was a good value at the time. Seem to work fine. I've had no problems with function of antivirus as far as I know. My major preference to have my security software working quietly in the background - for the most part Avast does that.

We have very little if any control over our accounts. If we need to make a change, we have to contact CS to have the change made: i.e. method of payment, change of cc, or canceling account. The basic features worked good. The big problem is the deceptive way the company tries to trick you into purchasing more features that you really do not need. They do this when it is time to renewed the account and sometimes every time you turn on your computer. I have also caught many false positives.