Avast Antivirus Reviews

I use the free version of Avast, and it helps me with notices in real time when there is a problem. It blocks malware on websites, and it even helps me to update software on my PC. I plan to upgrade to the paid version for even more helpful functions.

I TRUST Them And They Are Doing A Good Job Keeping My Online Things Safe. I Just Set It Up For Auto Scan And They Stay On Top Of My Updates. Good Job. All Anti-virus Can Do Better In Different Areas And So Far They Have Kept Me Protected

The free service is very good. However, to get any problems fixed on clean up (even though I subscribe to the upgraded service, meaning a secure Internet) they want you to subscribe to an additional service, meaning you need to to spend more money - and it doesn't let you empty out the trash file on your own.

I had been using Avast for 2 to 3 years and found this antivirus very useless, cannot be trusted, and recently they behave like a scam to consumers. When Avast was still installed in my computer, I was still victims of viruses, and trojan horse still brought me to the wrong website and collected my information through their fake websites. Avast also loaded my computer with so much of their advertisement that made my computer very slow and constantly draining my battery.

I love Avast. Always working on my computer and phone. We've never had a problem with it in the about ten years we've had it. I would recommend it to everyone. It's relatively low priced as well.

They are really good but there are better companies out there. They have a huge menu of many things like location tracker, password protection, adware problems, etc. I would recommend at least a trial version

Avast recommended by a computer friend. Does work on my computer. I did research. Seems fine to use. Had no issues at this time. Going on 3 years. I was using AVG free & had an issue...big time. Took hrs to clean up & upgrade to a better antivirus. Everyone has their favorite. Choose what will work for you. Doing free anti-virus is fine till you have an issue. Be best do your research, what will work for you, how often use your computer...work or home & information on your computer.

Great program! Even has a money saving app with it that shows cheaper prices and coupons. Has caught a lot of viruses and trojan horses on my computer! The price is right as it is free but you can buy the full program for a yearly fee. They are always up to date on their virus definitions and easy directions explained throughout the system!

Excellent protection at no cost. Instant notification of blocked virus and malware. Continual updates. Been using it for years on several devices, first software to install. Recommend without hesitation.

Avast first billed us on an active credit card we no longer use anymore. We went ahead and paid it, but then was charged 74 dollars again on a different credit card. We then were charged 96 dollars the next day on the same credit card. We would not have purchased anything as we were out of town. When trying to contact them the phone hung up on us before getting a live person each time we called.

I uninstalled in less than an hour. Avast deleted all my cookies without my permission, so I had to re-enter all my passwords into my accounts including my bank account which meant waiting for 2-step authentication codes to sign in to some of my online accounts. To make things worse, it blocked every action when I tried using Unreal Engine for game development because Avast views everything Unreal does as a "threat". I had the same problem when trying to run Unity and Gdevelop and Godot. It's not a threat, it's a game engine. I even had problems trying to run Visual Studio. Do they seriously not have any users who have game engines on their PC? How is this a popular anti-virus software when they block every popular programming software? Complete garbage.

Someone filed unemployment benefits in my name while having this software. It's unreliable and expensive. You'll still have issues even though you subscribe to the service. You're charged another good chunk of change when you call to get your issues fixed, but they tell you on the phone they can give you a deal and take some of the expense off. It's all a sales pitch. Even after you have been paying for protection, you will see things on your screen like you can get battery improvement or have an even more in depth cleaning of your computer if you pay more. There are other add on charges as well which just nickels and dimes you. Many of the technicians are hard to understand when you call for help, and since Avast is not based here, you will be charged an international fee in addition to what you already pay.

I had an Avast account for some years now and I subscribe to a couple of products. The last renewal is a really bad experience for me specifically with the technical support. The Customer support agents don't have a clue about their software and they repeat to me solutions that they have on their website without resolving my issue. The only thing that they repeat is "Thank you for your patience", "Give me a couple of minutes" and in the end, they don't solve the problem. They want to remotely fix the problem but I don't let them do that if they don't have a clue about my issue. Still at this moment didn't resolve my issue. One thing that others reported in their reviews is that I have multiple licenses for the same product. That's a scam and I will notify my credit card to report like that. Technical Support is not helpful at all. PLEASE READ ALL THE REVIEWS BEFORE YOU BUY. I AM LOOKING FOR ALTERNATIVES...

Avast made an unauthorized charge on my credit card. I had an acct with them years ago that was cancelled. They kept my credit card info and charged my card $74.63 that was unauthorized. This is theft. This is what this company does, Uses past customers that no longer have an account and use their credit card to take money out of people's credit card. I’m glad I found it this year. I don’t know if I missed other charges before. Buyer Beware.

I have used the Avast in the past and I don't know that it's any better than the rest but I have uninstalled all of their products off of all three of my devices. I had antivirus and they also clean your devices. I haven't used them in probably a year or longer. I just got a warning from my Gmail account telling me AVAST was wanting to access my Google Drive. How could they? They're not even on my devices? Anyway that worried me quite a bit. I contacted Google and changed my passwords but it still concerns me.

I've had the paid Avast Premium software for a number of years. When I upgraded my computer and Windows to the latest products, Avast crashed my computer every day with the dreaded blue screen. I know it was Avast as I uninstalled their software for several months several times. It's easy to tell: when Avast is installed... Crash every day; when Avast is removed...no crashes of any kind!

Avast continues to charge us for duplicate services and to charge services to our credit card without our authorization. In order to request a refund, you have to go through a complex form online; they do not publish their phone number. They do not seem to publish an email address for support. In general, a terrible company to do business with.

Avast puts their software on your computer without you knowing it and then give you a 30 day trial without you knowing it. If they have your credit card number then it bills you for the software. I have had trouble since day one with their VPN product. It causes my Outlook email to now work and will not allow me to send out emails. I have disabled VPN and it has stuck something in the Outlook program. Calling the AVAST 800 number is a fiasco as you have to wait upwards of an hour to speak to anyone. Once you do get someone on the phone, they do not have a clue how other software works with AVAST. I have twice spent $70.00 for individual technical support only to have their "specialist" take control of my computer and them moving the cursor all over and causing nonsense programs to run. They tell you that it will take several hours to fix the problem, hoping you will go away and not watch them move the cursor all over the monitor screen.

I prepaid a 1year subscription to Avast antivirus, I only have a desktop and a laptop, so at most I just need the 1 or 2 device protection... I always look for a good deal... and found it for $24.99. Somehow someway in the sign up process Avast must've eluded me and activated the renewal option... I'm VERY picky about any automatic renewal with anything I buy, I never like to get auto renewal. Because it's unexpected as to when you get charged again, and I guarantee most people will be pretty mad when a year ago you bought antivirus, and now a year later you notice a charge for much more. So you really get an unpleasant surprise when you see a charge, I do this with Amazon and other subcription based products... I always make sure auto renew is off.

I love Avast, however, trying to update the billing information is impossible. The renewal notice states you will be sent a renewal notice containing the Order ID you need to make any changes to your account. My bank account was just charged on 9/27/2020 without any notification and my account is about to be overdrawn. I have tried for the past several years to change it. I also contacted online support, but no response. It should not be this difficult to have access to your own billing information.

I have used Avast Premium, Driver Updater and Clean Up for over 4 months now. As a Certified Information Security Professional, it has exceeded my expectations. For remote work, I highly recommend, Well worth the investment!

I was scammed by this company. Avast was saying I had two accounts when they never notified me about the second one nor did I ever agree to it. I found out when I canceled my subscription to the one account I knew about but even though I took out my card information Avast was still able to charge me from the second account that I never agreed to.

I purchased the Avast VPN 1 year and 3 months ago. It worked just fine until a few days ago. The program completely stopped working. I started a service ticket through their support. Then the nightmare began. Their support is slow to the point of being almost non-responsive. 2 days later they sent an email telling me to reinstall the program. I followed their instructions, but nothing worked. Another 2 days passed, more instructions, but still the program will not work on my computer. Support has not responded to my last email reply 1 day ago. I asked for a refund, even a partial one would do, but I'm past the 30 days after renewal so I'm out of luck. I'm out $150 total with nothing to show for it. They did offer to possibly move me to one of their other products, but based on their support, it would be nuts to try something else. Based on my experience and their poor customer support and service, I cannot recommend any Avast product. Buyer Beware.

Avast will automatically update your software causing Microsoft Office programs to not work. This update will happen conveniently AFTER their 30-day refund policy. So after you spend several hours fixing your computer you will also be out any monies you spent on their crap software.

I used this antivirus for a year and did not want to renew. The software expired on my system and did not renew. I installed a competion product and paid for it. Little did I know that Avast renewed nevertheless based on previous payment method. Very unfortunate! Fighting hard to get a refund but they will not!

I called on Avast Antivirus phone number +1-855--948-3900. Great services provided, they are always available 24*7. I must say, they are doing a very good job and very helpful person. They clear all the issue of my laptop.

I've been an Avast customer for about 5 years. A few employees from my Corp. Tech department recommended it. But after about a year the same department discouraged it because Avast clogs the cloud operations and jams the local PC in it's efforts to collaborate with or against other programs. I've "NEVER" had an instant or even 30 second "start up" experience with the main / premium software. You would think that their "PRIME" would be fast. Just the opposite. And do I have a new computer? Within a year old.

We have had free version of Avast for years. Never an issue. 5-6 months ago we had our first horrible experience with avast. I think at one point in 2018 we had paid for a year's sub, then due to kids and life stuff we had told them we were not going to renew, to take us off their list. They assured us they would not automatically renew our subscription.

My credit card information changes yet I was still being billed annually for something I thought was only for one year. I did not use the product past a week after I first got it because it slowed down my internet use too much. I had no idea I was being charged for it still until now. I feel scammed. It is fraudulent to charge people for products they never use and continue charging them after the credit card has expired. I have to renew my credit card with Amazon every year, but not this company? That is fraud.

I have had this software for a few year - I thought I bought one all encompassing software - driver update, Windows update, virus protection, VPN, and disc clean up and Windows clean up. I just looked at my licences and they had me buy upgrades for the next 600 to 700 days -They have no tracking of what you have, they market to you for the same stuff you have now and collect many 100s of dollars - You can't talk to anyone to get this fixed. Does Oracle now own this company - Everyone seems to be ripping a PC order off. Many add on software offerings now - separated out from before and they say you have to renew. This is false or deceptive marketing - I see others on this site are saying the same thing. Many emails to upgrade, but they don't look at their own license site - I would not trust this company - anymore. I will never renew any software - if I could I would love to get all of my money back. A Deceptive business marketing practice.

Avast is free. I've paid for two different programs and I honestly don't see any difference. I've been very satisfied. Never have to contact the company. I will invest in more of what they have to offer at a later date. I highly recommend.

Used to have Norton, but it consumed too much memory. Avast is much less CPU-intensive, and has never let in any malware or viruses. After trying the free version for over a year, I opted for the paid premium version, and have no problems. The interface is very friendly.

I think Avast is better than Norton, the only other antivirus I have used. Easy to use for people who aren't real tech savvy. The free version is sufficient for me. Of course they want to sell you the premium version.

I love Avast, because it keeps viruses out and warns me of any threats. The downside is that on older computers or low grade, it can be demanding, thus slowing it down, but on a fast computer it has no difficulties.

I discovered Avast by accident actually while looking up something else on the Play Store. I'm rather glad I did though, they deliver the protection in which they claim. I started out using the free version, within a week or less I decided to purchase the premium. Using Avast helped me realize how vulnerable my data, among other components of my device really were. Their deep and successful scans for any virus, or anything else that may be potentially malicious convinced me the importance of their service. Billing or any other technical support are prompt and knowledgeable in handling your questions or concerns. I'd highly recommend all that uses today's technology on a regular basis to give Avast a call, and start your protection today!

So far, I haven't experienced a virus since using Avast. If you can buy the service on sale, prices are good. Otherwise, they seem a bit high. They do have frequent annoying notices asking me to purchase additional services.

I like Avast, I use the free version of Avast. There is are ads but they aren't annoying or too persistent.. I had avast for years without any issue. I am happy with my current subscription. I'm thinking about buying a paid service from them because they have always offer great protection and services. I even recommended Avast to my family and friends.

The Avast has been very good. I have not had any problems since using it. My computer has always been online. I would recommend avast. Avast has kept my computer clean. The price is very competitive.

I have used the free version of Avast and there are a few ads but not too many. I have used avast for years without any issues. I am comfortable with my current subscription. I am thinking about buying a paid service from them because they have always been there and offer great protection and services. I even recommend it to my family and friends.

This program is simple, easy and can be done by even the most computer challenged user. I have used this program off and on over many years and always come back to it. I have had computer techs from various companies that I've worked for use it and install it on many computers for the companies I've worked for. AVAST has saved me many a times by cutting down time almost in half. And it helped me to be able to the work myself instead of calling and waiting on an IT to come do what AVAST can do.

All I have is them free version of Avast antivirus. My bill is $0.00. It's been quite helpful over the previous few months. It's found a few tracking cookies I hadn't after clearing it with Windows Defender.

I purchased the Avast "Premium" Subscription. For the first month or two I was pleased then I would have a window pop up and say that my computer was running slow - registry issues etc. etc. and that Avast could come to my rescue and clean this up for an addition $36+ dollars a year! I did not have these problems when I started with Avast and I did not have them with Optimum or even the program that came with Windows 10. I believe it's intentional for the additional fees. I am sorry I ever gave my Trust or hard earned money to Avast.

This product has been riddled with issues that are of no concern to the company no matter how high up in management I am able to chase. They are currently ghosting me because I asked for help and a resolution! Recognized reported issues that have been around for years (saw a review complaining of same issue in 2015) are still happening in 2020. Current issues has us replacing around a dozen computers due to core file corruption by Avast. Avast continues to try to reinstall itself over and over causing the entire system to be unusable. When trying to uninstall it causes full failure. This has caused my team hundreds of hours in support. HIGHLY suggest going with another more reputable company who will assist you when you have issues and not just take your money and run.

I had a free trial for Avast Antivirus a couple years back. At the end of the trial I had canceled. However, I was charged 60.00 last year for it. I ate the cost, but checked again to make sure I had canceled. And I did. Well now, I just got charged Again, and I have an email from them stating that I was indeed canceled. So why did they take the money? Now I have an overdraft, that I cannot afford. I had opened a claim against them through my bank, and my account is frozen because of them. I cannot reach anyone, I cannot seem to get a refund. And believe you me, this is not a product I will ever recommend to anyone. I feel as though the only way to get them to stop taking money from me, especially money I don't have, is to change all my card and bank info. I really don't know what to do at this point.

Had problem with my Avast VPN that wasn't turning off. As a subscriber of Avast Premier, I could call them and receive free assistance which I did. The associate (in the Philippines!) tried to resolve the problem but couldn’t help. I asked him if Malwarebytes that I also had running would create a conflict and be the problem since I read something about this issue. He said that there were no known issue of conflict between Avast and Malwarebytes. He then asked me if I wanted to get help from the paid Avast Tech support and sold me a $200.00 subscription.

I’m a happy Avast user but they set up automatic renewal without authorisation and then tried to charge me a huge amount way over the amount the product retails for! What sneaky and underhand tactics which shouldn’t be necessary. Punishing loyal customers! Way to go Avast!

This is a terrible situation to be in. I have several Avast products, but when I need assistance for anything related to their product, I cannot understand a thing the assistant says. This is very disturbing to me, as I can never get answers to my questions. I just told them to stop auto pay. I hope they did. When my subscription expires, I am completely finished with this company. June.

I had a horrible experience with Avast "free" antivirus software that was on my computer when I purchased it. I'm currently a court reporting student, and the software I need conflicts with Avast. I had to contact them twice to quit blocking my software. The first time I spoke to a woman, and she told me she could only help me if I paid for Avast's premium service. It turned out I figured out how to unblock (I know that's not the correct terminology) it on my own, so the problem was solved. However, a week later it happened again. This time it blocked it and said it was because there was a virus. I again called Avast support, and the guy I spoke to tried to convince me that this virus was taking over my hard drive, and in order to fix it, I would have to upgrade to the premium version.

Unbelievable that a big name "virus" protection software operates like dirty vandals. Recently installed unrelated software when Avast surreptitiously installed itself along with it. To my big surprise it popped up informing me they are here to "protect me". My internet browser was flipped to Bing with host of additional "pup" virus to prevent me from deleting Avast. Avast notoriously known for difficult if not impossible removal. Unfortunately I've had similar experience years ago with this same disreputable company knowing what it will take to delete their unwelcomed arrival on my PC. My recommendation is to steer clear as far as you can from them.

I have been using Avast Premier, VPN. Passwords and clean-up for almost five years, and love the company. I have all of these products on both my desktop (Windows 10 Pro) and my Surface Pro 6 laptop. It took time to learn how to use the products correctly, but I am happy and will continue to use Avast. I have yet to be hacked or have any malicious malware on either of my PC's. Thank you, the product does precisely what I want it to do.

Hi there! I purchased Kidinspector and wanted to track my kids, but your anti-virus blocked the soft. I wonder why your antivirus didn't notify me that it was going to block the program? Why didn't it offer me to decide if I want to remove the soft? What's going on? Why do you block programs that your users paid for? P. S. I use free Avast.

After jumping through several hoops, I've finally managed to get my $59.99 refunded from Avast. The last bit was gracious on their part. Be mindful when interacting, and choose carefully is the best I can say with any business done. Thank you for the understanding and refunding Avast.

Avast was one of the most reliable programs for me, I used it for several years. BUT! Recently I installed it on my daughter's computer where I used parental control software. I was satisfied with the fact that Avast prevents me from malware until I found out that it silently blocked Kidinspector. To make it clear, I paid for Kidinspector and I needed it on my daughter's computer. Avast blocked it and all the information collected from her computer was removed. I don't know what she was doing for 3 weeks because Avast deleted the software silently and didn't notify me! I'm so disappointed!

I tried several weeks ago to verify whether I had canceled my subscription after the last renewal. I could not log in and was told that my email was not recognized, therefore I couldn’t verify, but I assumed because it was not recognized that I had canceled. Roughly two days before it was supposed to renew, I get an email, to that address, saying they had renewed my subscription.

I have a paid membership in AVAST, that is supposed to renew every year with a 30 day notice to me. I never received an email (Yes - I searched all my folders), and when I attempted to call the phone number they recommended to complain - I was on hold for well over 45 minutes. Major problems with this product customer service. When I tried to find out which credit card they used to renew, I got a message indicating all the possible companies I would have to contact to get this minor information. Guess I will have to just scour my email for the 6 or more possible names they also said might show up on my credit card. This is a hot mess.

I initially signed up for the discounted antivirus product. I chose not to renew this at renewal time. I cancelled before the required date and received a confirmation of the cancellation. Since I initially subscribed through PayPal which I use infrequently I did not notice the 3 charges amounting to 54 dollars with a company name used as Digital River until recently. I contacted Digital River who directed me to Avast. I have called 4 times within the week explaining that I have a reference # and cancellation notice and that they subsequent billings are theft of my money as they continued to withdraw payment from my account fraudulently. They do not seem to care that the account was cancelled and refer to the fact that after cancellation I renewed it 1 month later. Of course that is not the case, they did.

I caution everyone NOT to allow AVAST to auto renew any of their subscriptions. Although I cancelled my subscription to Cleanup Premium product a full two and a half weeks prior to my subscription renewal date, they still chose to auto renew. Although I quickly submitted for a refund online, I have yet to get my money back nor have I received any reply from them. Be careful with this company. They are obviously unscrupulous!

So I decided to give it a go on the antivirus free trial, then after 2 week wasn't interested in it. Canceled it, got a different antivirus. Found out I got charged & Invoiced which I clearly cancel but it seems it just goes through anyway without our consent. Tried to get contact with customer service. Got no response for almost 2 months now. Simply useless with customer service. Judging by all these reviews you can just create another one and fake it to look great. Also trying to get access to the account but it seems I can't even get access to it so practically a snatch and grab on your cash.

Used parental control soft KidInspector for 2 months and it was never blocked by any anti-virus. Then installed Avast. The anti-virus removed KidInspector and even didn't notify me that it did so. The soft was blocked, all the files were sent to quarantine, as a result, the software wasn't collecting information about my children for several days. By the way, I paid for KidInspector! I wonder why Avast removes my programs without any notification! Why didn't it let me decide whether remove the software or not?

Installed employee monitoring software at the office. Then installed Avast. A week ago found out that the antivirus had blocked Spyrix monitoring. It occurred that Spyrix wasn’t collecting data for a long period of time. The question is, “Why do you block paid programs without letting your clients know it? Especially, when it comes to business products?”

Avast Premium Security offers a mere moderate protection but worst of all are two points. Avast Customer Care never says the truth, it says other things and it means other things. Your worst enemy ever. Avast also monitors and records your activity on devices even if you have it banned. Avast deliberately blocks some websites in order to advertise its own products. The most dangerous enemy of your devices is not the external threats but an internal threat, namely Avast itself. Your worst enemy ever. My brief experience with Avast Premium Security was very bad and Avast still has not returned my money after canceling my order. If necessary, I will return with more evidence.

I purchased Avast in October 2019. They sent me a code to activate my antivirus system on my computer after two months of emails to the customer service asking for help because the code they sent didn’t work, help I never received. Finally after I got 57 viruses on my computer I sent it out for repairs. It cost me over $300 for them to clean up the mess that Avast left me with. I've asked for a refund but they claim my subscription was over 30 days. Ignoring the fact for over 30 days I asked for help. Please be aware of the customer service from this company, actually you're better off trying another anti virus protection than Avast. This was a renewal subscription so that tells me they never did protect my computer even when the old Avast was working. Just be aware and read reviews.

Installed Avast on my company computers without knowing it would block CleverControl which helps me track my staff for many years. The antivirus silently removed the important corporate data without letting me know. I need to know what my employees were doing at work while I was absent and your software has removed all the files and the soft from each PC! Why you delete my programs and files? Why your software didn't offer me to decide whether I wanted to delete it? Who will pay for the losses my company suffered?

Awful soft! Don't pay for it, it will remove your important data from the PC without notifying you! I purchased parental control soft Kidinspector to know what exactly my kids search on the Net, I paid money for it and used it until Avast removed the soft with all the files! Now I don't know what my kids did at the PC for the last 2 months!!! Where is my data??? Why your antivirus deleted MY program without MY permission?? Avast is a SCAM that charges money for removing your personal files!

I have been a user of Avast since 2008. They started as a great company and their software was excellent. In the last two years they are requiring more and more money for more and more so-called fixes that were to be fixed under Premium....now they call it ultimate. I now have four programs that are suppose to help. I asked for service and was told I needed even more....worst of it is they become so in tangled in your system, it is impossible to ride your computer of them. They always are very apologetic and tell me they will fix the problem by sending me a link that will not work. I have tied to contact them via e-mail and now my e-mail is screwed up. I swear, these people are evil.

Be very careful if you sign up for a free trial to any of their add-ons. I had a 60 day trial of both Avast premium and Avast cleanup. Near the end of the trials I was emailed to notify me of this about both products (unfortunately one ended up in my spam folder, I'm sure they would say this is not under their control). I cancelled premium but could not see my subscription for cleanup on my account so assumed it would cancel with premium.

Hi, I been reading your negative reviews. 99% of them are not paid memberships. They do not know how to delete cookies, or LAZY. Or do a virus scan or a boot scan. I love your bank mode. I been a Paid member for a least 15 or more years. I also have the VPN. It is slower but, I rather wait to be protected than be hacked. Out of the years I been a member, Just once I had a problem. VPN is Great. Now these days. Every website is trying to steal your cookie information, tracking, what you look at on the web. Love the VPN. Also I take common sense, Learn the basics, Delete cookies, Never open emails you DO not Recognize. Never do online banking on your cell phone. Dahaa.

Trying to get through the Omni device instruction process is like training a shoe salesman to do brain surgery. 8 steps, 8 pages, click (no response), double click (no response). In the box was a 3 by 3 inch "Get started" quick and easy 4 step process. Yeah right. I will be returning this product for a credit.

Tried Avast Antivirus free, didn't seem as good as reviews so I decided to uninstall. This is when the trouble starts, no uninstall programs will rid you of this. It's like treacle inside your computer. Finally went on Avast site to download Avast own uninstaller. After running that I found that the uninstaller was running in startup which meant my computer was asking me on startup whether I wanted Avast cleanup or windows. Tried RegEdit and removed all references to Avast, still getting startup asking Windows or Avast. The most insidious program I have ever come across. DO NOT INSTALL unless you like problems.

I guess it's true, nothing's for free. Avast has become just another corporate gangster driven by greed and the good ole valueless greenback. Their free anti Virus is crap. It used to be good, years ago. Those were the old days. Every time I turn around they're sending warnings that I need this and that, and oh here's a free trial. It's basically scam marketing. I won't go into the horror that I just experienced trying to upload a supposed "free trial" to clean my computer - Avast Supreme, or some such stupidity, other than to mention an hour's worth of lost time talking with two people representing AVAST at a call center in the Philippines with 4 different attempts to get it running on my new (2 months old) Windows 10 Laptop. How difficult should that be? Spend a few bucks and get Norton or McAfree. If you waste your time with this horrible company you may just end up jumping through further hoops to leave a bad review to warn future victims.

Avast antivirus was my biggest mistake in my antivirus choice. It slows computer badly, insufficient protection especially with malware (Kaspersky free version works much better). Along with that, you will have every-day pop-ups notification, to buy their other products. Very annoying. On the end, they tried me to charge the next subscription even if I already send Email that I want to cancel my subscription and they confirmed that my autorenewal is off.  

On the 16th of October 2019 Avast support emailed me; "Your auto renewal is coming up, with the advice that I was able to cancel this service". Never having used your software, I stopped the auto-renewal service. Avast support sent me a conformation on this dated the 19th of October 2019. Nevertheless, Avast took on the 31st of October 2019 THREE amounts totaling AUS $209.97 out of my bank account (credit card) for a service I never used and will never use... I expect a full refund...

Bought Avast Internet Security on-line mid August 2019. Tried to download it but didn't go through. Called support number on receipt and got no answer. A few days later I tried downloading it again with no luck. My new desktop computer starting having issues. Not allowing me to get into familiar sites. I kept trying several times to download and still no response. Today I finally got through and decided to cancel subscription. I spoke to "Kit" and said I could not get a refund but did cancel my continuous subscription of 3 yrs. I lost money again ordering products on-line. I am very dissatisfied.

After a lot of 3 years of experience with Avast premium security, I found out that most of the troubles with my computer are by Avast. Just a few moments ago, I was trying to fix my computer for 2 hours because it didn't want to identify my home cable network, which is very odd. All the computers and devices on the network got perfect internet, and my computer didn't want to assign an IP, connect with the DHCP server, and all.

Have used Avast for years. Could not open Avast. Spent hours with support (they wanted to get lots of $$ for help). Tried numerous things myself. Paid for professional help. Can't access any of my passwords in Avast. I have 100s of passwords I was keeping in avast and now they are all gone. Do NOT recommend this product!!! One of the worst days of my life!!

Beware of renewal notices. First this company sends out renewal notices enticing people to sign up for a product they already have. Then they claim there is no way they can know when someone has a double subscription (of course a simple computer program can do that), and finally they say they can offer no compensation when it occurs. (I Paid for 2 subscriptions for the same product for 8 months- They would not extend my current subscription - I wasn't asking for a refund.) It is an obvious unethical marketing plan and may even be illegal. I will forward my complaint to the Attorney General in their state and ask them to look into it. And - no, I won't be doing business with this company again and will utilize social media to warn others.

I had Avast Free and it was fine, decided to upgrade to the paid version. After a year didn't feel I needed it so I let it lapse only for them to auto charge and resubscribe me! I immediately canceled and requested a refund but the entire experience of just doing that was confusing and difficult, then, to verify I WOULD get a refund I called customer service who was rude and continuously demanding I "stop and listen to them". When I told them that they buried the that it was an autosubscription in the terms and that that was wrong he ARGUED with me and told me I was wrong. Nope you're done Avast, never again and I'm telling everyone else to never subscribe as well.

When calling Avast's customer service line, their two representatives with whom I spoke were not native English speakers and had tremendous difficulty in understanding me and vice-versa. I am trilingual and do not usually have this problem.

Avast free & premium YOU GET AN ERROR - "UI failed to load" is a simple fix --- video **. BUT THEIR TECH DEPT WOULDN'T TELL ME. INSTEAD TRIED TO UPSELL ME ON THEIR TECH SERVICES $74.00- you normally get this error when you first load or update Avast. BEWARE...they are not honest. I'm on Windows 7 so all I had to do was set remote desktop services to automatic, start them, and reboot. So I'm supposed to pay 74.00 for that advice? NO WAY. They gave me a song & dance that I had PC Dr (preinstalled) & Malwarebytes that were conflicts & they had to "CLEAN" it for me or else it wouldn't work. BALONEY. & that was their tech supervisor!

I have had issues with this antivirus from the start. Const pop-ups to up grade.. threats of NO protection...lots of scare tactics. I am fed up with it. Have used others in the past, with no issues. This was recommended to me by a "tech" when I was having windows 10 update problems. Please advise.

Thank you for your assistance. It's working now.

Purchased Avast products to protect my desktop and network. When I couldn't print after installing product I called tech support for assistance. They insisted that the problem was on my end and that I may need to pay additionally. Asked for a refund was promptly given a refund and deleted their product from my desktop. As soon as the computer restarted all three test print pages printed without me doing anything. Obviously an issue on their end that could have been rectified and they would have still had a customer and a positive review. Now I need to find another company that is willing to assist the customer.

Don't sign up for subscriptions - if you want a refund you'll never get anything but run-around and never get your money back but they will keep taking the money out of you bank account. Their "Get Human" is a total joke - tried twice - waited over 2 hours the 1st time, over an hour the next day - never got a call either time.

I cancelled my service in 2017 with Avast because I was paying for 3 computers and I was down to one. They said they cancelled and refunded my money that year. The next year 2018, they charged me again (but changed the name of the service) and I missed it because I did not have the email that I had used anymore and I didn't check my Credit card statement. This year, 2019, I am charged again, but this time I see it and check with my CC company to find I was charged in 2018 also. Avast refunded my 2019 charge but keeps telling me that I never cancelled this new service (they changed the name and kept saying I had both, though I was never charged for both at one time and the new named service was also for 3 computers).

While it works ok as a free version, Avast has become Adware. It constantly harasses with ads asking for paid upgrade. Which should be ok if it wasn't for the following. It has an insidious and sneaky way of making you go for a free trial of the paid version in an advert that makes you think you are updating the virus database. This method is only seen in predatory tactics of Adware.

I subscribed to the Avast Antivirus software. I'm not sure how good the software is, but it occasionally tells me it's spotted or blocked something. The problem is that I am paying much more than I intended. I was led to believe it was an annual fee, yet I've been charged four times within 12 months - each time the amount increases ($49.99, $49.99, $59.99, $79.99). Back in March I asked PayPal to stop letting them withdraw funds from my account and PayPal agreed. Since then the company has used disposable account information to withdraw funds. I'm now clamping down on my PayPal account so the processing company (Digital River) can't take money from me anymore.

Avast installed without permission from me and without knowing which is an automatic one star from me. They also force you to use their uninstall software instead of having control panel delete it. It constantly sent me notifications that I have a virus, I have done multiple full scans with Windows Defender and it said nothing. And I also got this in an Adobe Flash scam, so they paid people to put something I don't want on my computer and wasting my time.

I signed up for a free trial and within an hour, they had upgraded me to a full subscription and charged my card $86. I called and cancelled subscription they added without authorization and got my money back. Took a while. Then on August 13th, I got two (2) $86.59 charges back to back that came out of nowhere. I called and talked with someone I couldn't understand well, but was told one of the charges would be refunded. It hasn't happened yet. Disputing with bank and Avast. It's a slow process. When this gets taken care, I will cancel my card. I was actually asked if I wanted to cancel my subscription!!?? Do not trust them.

This software (AVAST Antivirus) got sneaked in my PC under Trojan disguise with another software I had installed. So ironical to have an antivirus sneak in like a virus. If it's quality software, allow it speak for itself and do not go forcing installations on users.

First of all, I have never submitted a bad review, but this one is needed. I installed Avast Premier on 5 computers, based on the recommendation from my husband's firm's IT Department. It was on two home computers and three at our office. The problems started at the beginning. My "computer guy" and I are now friends and he can pay rent for a year just from helping us fix issues with Avast.

Once you download this virus, good luck in trying to get it off your computer. It doesn't provide you any protection, it just keeps offering you the products for purchase. Save yourself the trouble and don't download.

Updated on 07/23/2019: This is the response to my original complaint about Avast computer security service that keeps renewing after declining the automatic renewal. So far I have spoken with the Avast people at great length. Many phone calls trying to get this charge removed from my Discover card. They say it’s Discover Card's fault. Discover card said it’s Avast fault. So Avast has given me 24-36 hours before any money will be sent to me - I’m not holding my breath. Sharon **

I tried a free trial of Avast. I decided not to buy the product and cancelled (Before the renewal date). Avast charged me anyways. Considering they still charged me the antivirus software ought to work - but it is deactivated. I'm afraid you can't trust Avast to stop charging you when you cancel a subscription.

We run Avast Business AV and for no reason about 5 days ago the def's quit updating. Nothing changed on our network...just "Poof" no updates. The dashboard tells you on one line that all 90 computers have been updated, and on the next line it tells you that the AV def's failed on all 90 computers. We are a business and with all the users we have, sooner or later one idiot will click something...and you know the rest. Contacted Avast and was told it was everything from dropped packets to the firewall (the firewall is controlled by Avast AV!). Then for no reason the def's start updating. Takes forever for them to get back with you and this is not comforting as your AV def's get behind. I would look at another product. Jim **

HI. Recently I purchased two licenses. One is the Avast Premier and one more is the free trail internet security. But then later I don't want them due to few system issues. I cancelled both of them but then I don't see any confirmation of the same. According to 30 day money back offer please refund my money and also it's a request to please confirm my cancellation for auto renewal system for both of them. I tried all way but I have proper confirmation. So please respond. Thank you.

Updated on 7/9/2019: To be continue (part II). They still asking for the purchase ticket, I did Reply them the purchase ticket by e-mail. Seems they do not recognize of the purchase... Also was attached here in ConsumerAffairs the ticket as proof of the purchased in (part I). Their customer service is not good and very slow to resolve any issue.

Updated on 07/26/2019: I continue to receive notices that the license has expired and am getting "special" offers to renew. My licenses are paid until Dec 2020 and I have sent screen showing the licenses are enforce. After the screenshots were sent I was sent a "never mind" email. This is now beginning all over again. Email messages are again being ignored. By the way I finally received an answer to my question on why TurboTax would not load due to the sandbox feature of the Avast program. Repeated request were either ignored of the ultimate response was "Contact TURBO TAX"!!! So now the question has been answered. Unfortunately, I had to load TurboTax onto another computer without Avast and have completed my taxes over 3 months ago. Perhaps this latest answer will work but I no longer need the program.

I purchased the internet protection but decided to terminate the service and go with another internet protection company. Upon calling to cancel the service I had expected to not be refunded but I did not expect to be charged a renewal for the next 2 years after contacting to cancel the service. I contacted them asking why were they deducting money from my account when I called and cancelled the service.

Team, Have purchased Avast Antivirus for 2 years 1999 rupees subscription and payment also completed. But still did not receive the licence in to my email ID and amount is detected from my account. Please help on this issue. Thanks.

I’ve been getting double billed every year for the internet security package even though I own only one laptop. I am also being charged for a Premier package which I thought covered everything the internet security package covered but it’s an additional $70. Would have never signed up. Emailed 3-4 weeks ago and got no response. Good luck finding a phone number to call Avast. Emailed again today. After countless hours spent in the last year, I believe I have FINALLY turned off auto-renewal! Avast instructions don't match what what you actually see on the screen. Beyond frustrated with this company! I want my money back.

My laptop was working slowly. So, I decided to uninstall programs to see whether that would speed it up. One of the programs I uninstalled was Avast Free Antivirus. The problem was that many of the program files stayed on my computer. There are 25 folders with hundreds of files each. I used the Avast Uninstall Utility but the files still did not delete. I even tried going into my computer in Safe Mode using the uninstall program. Still no luck even when I tried to specifically choose which files to delete which the uninstall utility allows you to do. I tried contacting Avast but they never got back to me. I don't know whether these files are detrimental to my computer or not but I resent having to leave them on my computer.

Continuing to charge me despite multiple requests from me, in writing, to cancel my service. Will confirm refund via email, intentionally not reference canceling future charges, and then we're back again with the same problem a few months later. It is not possible to cancel the auto-renew option through their customer portal and you'll be stuck contacting them directly each time to request a refund. Fraudulent practices. Have already spoken with representatives "Vladimir" and "Arvin **" and the issue is not resolved.

Let's start by saying that I have known this company since they first showed up. Used to be a great antivirus but now it's just another ad spreading resource hungry program. On the top of that the program will not let me uninstall it and just keeps on saying that the setup is running. Had to use uninstaller to get rid of it. DO NOT USE.

Updated on 06/12/2019: After completing Avast's survey, they apparently had a change of heart and decided to issue a refund. I appreciate that but still would caution anyone running a new version of Windows Defender to not install Avast.

I was wrongly charged for items that I didn't want to purchase. A customer service phone number has been impossible to find. I would like to cancel those charges to my credit card, and stop auto-renew.

Avast employs increasingly deceitful practices meant to lure users into installing additional or paid versions of Avast software, which results in a horrible service experience for users. Scan results from free antivirus are purposely mixed in with sneaky prompts for money. They have gotten so bad that I frequently receive calls from panicked acquaintances, using free Avast product, sure they got a virus and scared off all the popups (all from Avast antivirus, actually).

They'll sell you the product but don't tell you that it won't work with McAfee which was pre-installed. Then they want to charge you to uninstall McAfee. Of course, during the 60 day trial when you call 'em they'll make sure that it works but after the 60 day free trial the computer won't do basically anything and now your past the 30 day refund period.

While Avast has good Internet security and malware detection, so do other popular free antivirus softwares. Avast has by far the highest false positive virus detection I've ever seen, constantly losing important files due to Avast shoving them into the virus chest and then throwing out errors when I try to restore files. Don't use this, or even worse buy it. It's garbage.

I was billed for something I didn’t purchase nor subscribe to. It just showed up on my credit card bill. I have renewed my subscription this year for the VPN and the internet security, but Avast billed me for a 3rd product, which I am even unaware of what that product is.

I signed up for the free 30-days trial version of it. I've since uninstalled it and forgot about it. Email came to me about the automatic purchase but I never saw it because it went in spam. 44 days later, I've been wondering why are there 63$ missing on my bank account until I accidentally found the Avast email with the bill. I filed for refund - but their policy is 30 days (unlucky me). I tried to cancel the subscription using the link in the email, but check this. THERE IS NO WAY TO CANCEL THE AUTO RENEWAL IN THE LINK PROVIDED.

I can't speak for its ability to protect you from viruses. I can only attest to what it's like trying to uninstall it. I never tried to download Avast (free trial), yet somehow it ended up on my desktop (I'm guessing it was downloaded by mistake). I thought it was weird, so I went to delete it, which I didn't have permission to do even though I have admin rights. Tech support was remarkably unhelpful. The software is harder to uninstall than the worst malware I've had to deal with.

Well in short I liked Avast despite the insane prices for every aspect of it and of course if you dare miss or forget about the renewal they sign you up for and you quit using them prepare to be robbed out of the blue. Since it takes a year or two it'll come out of nowhere and in your busy life will make you forget about it. Good luck getting a refund and trying to remember your login to stop the renewal. Otherwise they work pretty good about protecting you unless something gets past their software in which case too bad. Figure out how to remove it yourself.

I had a free trial of Avast Premium. I had had the free antivirus from them for some time and had no specific complaints. When I ran the complete scan and cleanup as suggested, IT WIPED MY ENTIRE COMPUTER. Their support line was not helpful in the least. There was no warning during the process that this might happen; it was only supposed to clean up unused stuff on the computer. It took me an entire morning with system restore to get back. Be warned!

I installed Avast because having router problems with a leak through it. I paid for the program but to what you need to use is extra 2.99 here, 2.39, there, 2.99 for other things. And I have had my computer slowed down to almost a standstill. Every time I sign off I have to restart the program. It has a lot of flaws and people are still getting through to my computer. So what do I get for what I paid for if nothing works.

After scanning my computer, I have to click on "resolve" to fix all computer "trash" (registry error, junk files, etc.). But when I click on it, it requires an purchase-need upgrade to fix it. So it seem to be very, very useless to download Avast for free, I have to pay for "full version and fix". I hope you'll know this and try to find a solution for this.

I brought Avast antivirus and installed it for free and then after 60 days Avast charged me according to the conditions. Yet I decided to resign and get a refund and now the problems started, I seemingly don't exist in the database, Avast keeps sending me the same mail with the request of more data which won't help as it wasn't given during the purchase. I'm disappointed and neglected, if that's how they treat customers then I'm sure I don't want your products.

Factual? Oh yes! I accidentally ordered two cleaners from Avast for my new tablet. I saw on my card that I was doubled billed. On Avast site they have an option for refunds and accidentally ordering two, I checked that option. A day went by, I requested it again. 2 days, then the weekend went by. I started an email requesting a refund but by now I'm ticked because they don't have the decency to say A WORD, so I now want BOTH refunded.

I was charged for two products this morning from Avast due to the auto-renewal. I have submitted refund requests for the two orders and I got a request ref no. for both. However, in the acknowledgment notification, it says "you can expect to get in touch shortly via the e-mail you provided". After that, I haven't received any e-mail from them. Also, there is no one you can reach or a webpage where you can check the progress of the refund request. Any help in this regard will be appreciated.

I did not renew my subscription for the Avast products on my computer. The anti virus software stopped working and could not get it to work so I removed the software from my computer. After deleting the software and rebooting the computer as required the several programs I have been using years would not. Glary Utilities for example now cannot be launched. Also took most of a day to get the computer to run after removing Avast. I don't recommend this software.

Updated on 06/28/2019: I am still waiting for Avast Antivirus to refund the money they wrongfully took from my bank account on 4/10/19. I specified not to do automatic payment withdrawals, and they did it anyway setting me back more than $59.99. I have since cancelled services from them. I wrote a review here weeks ago. They contacted me and said they would put a rush on resolving this issue. I am still waiting. They insist upon paying me back with PayPal, who isn't accepting their payments for my account even though they did a direct withdrawal when they took this money from my bank account. It seems that they may be stalling in the hopes that I will give up and go away. I cannot believe the unprofessionalism of this company over $59.99, which they owe me and how they treat their customers.

I have installed Avast after malware got onto my computer, and I had to do a full restart of Windows 10. I already have Mcafee, which costs money just to protect you from a virus.>:( I shouldn't have to pay just to be protected. If the company believes in the customer and wants to actively be there for the customer, not just to get money, they would make this aspect free. I understand the other aspects, but you should be protected from malware on your computer. I was going to originally install Norton, because I've used that Anti-virus protection before, and, I like Norton, but I also know they make you pay, for literally everything, so I decided to try a new Anti-Virus. I found Avast upon my search. It looked good from the logo and the website.

I received an email telling me I had been given a free upgrade to Cleanup Premium. When I went to use it I was asked to pay 29.99$ (not free). I contacted customer service and here is their reply... "We understand that the email is poorly worded, and are working on improving it.” Here is the poorly worded email - "I’m Martin **, product expert for Avast Cleanup Premium. You’ve been given a free upgrade to the all-new, most powerful PC optimization tool from Avast, and I’m very pleased to introduce you to your new product." Seems pretty well worded to me.

Avast makes it extremely difficult to cancel my annual subscriptions. I never had this happen with any other software subscriptions that I have used. Who the heck need to call tech support just to cancel their subscription? There is no button to cancel subscriptions in your subscriptions console. Extremely poor user experience. Stick to free Avast if you must use Avast, but do NOT pay for any of the licenses or they won't let you off.

I have Avast Premier, Cleanup and SecureLine. SecureLine is working normally. Premier and Cleanup have both been completely out of service for 2 days, starting April 3, 2019. Cleanup simply will not open. Trying to open Premier gets a black square on-screen that says, "UI failed to load. This is embarrassing. Your protection is running, but the UI is having a really bad day." Well, this is the 3rd day. What's happening with Avast? Can't find any news stories related to problems at Avast. Is it just me?

I knew that my renewal period was coming up in 24 hours. I couldn't remember my password, when I tried to reset it using the email that they spam almost daily, it told me there was a problem with my account. I then explicitly un-installed the trial version on internet security and installed the free version. This morning I got an email -to the email account that they said yesterday had a problem - that told me they "upgraded my free version, installed the pay version and that I had been billed $59.99!!!! I immediately sent them an email telling them to cancel and refund my money. They refused.

I just received an email about being charged $50 for my virus scanner. They give me some so-called order information with the option to cancel, but when I get to it there is NOTHING there to change any account information. I don't even remember ordering this damn subscription. I only wanted a free version. Avast's business practices is very dishonest. Not sure if it would be considered fraudulent, but it sure seems very borderline.

I subscribed to several Avast products in April, 2018. By July I had enough of the weird problems; freezes, slowness, etc. I de-installed all except the advanced cleaner, and asked for a refund, but was outside the refund window, so was stuck. I cancelled my renewal of the one product left on March 23, 2019. Today, April 7, I got hit with TWO auto renewals, one for $65.03 and one for $86.71 - wow! No warning either. Disputing with CC company and dropped a complaint to their tech support with Cancellation confirmation attached. I'm done with Avast as soon as this is resolved.

Even with their premium coverage I got a virus anyway. They were unable to fix it. Don't recommend this product. Only had coverage for a couple of months and they refused a refund of any amount. Told me to take my computer to someone else to repair.

After spending 2 hours talking with Avast techs and letting them take over and check their product for 5 more hours, I was told that my new laptop needed repair. I would connect to internet wirelessly or by cable made no difference, go to Google or Edge and it would disconnect the internet and the yellow distress sign would come on the internet signal strength meter. After all I could handle I deleted it from computer #1 and everything works now. Deleted from laptop #2, #3 and server and suddenly everything works like it should.

After years of having Norton I decided it was too expensive and bought Avast instead. What a big mistake that was. The Avast system stops working randomly. You never know when it's up and running or down without having to check it. Today was the final straw when it went down for the thousandth time and completely wiped my laptop. I had to do a complete system restore which took all day and even then it was up and running for only a short time. I shall be getting rid of this asap and going back to Norton - more expensive but you only get what you pay for.

I was using the Avast Free Anti-Virus and upgraded to the paid version just over a year ago. I decided I was not going to shell out the $59.99 to renew after one year. I was surprised to get an email that said my renewal had been processed for another year ($59.99). The email said Avast would notify me in advance before the automatic renewal, but they did not. I disputed it with my credit card company and Avast is fighting it. I currently have paid $59.99 but have no protection.

I was just charged on my credit card $69.99 Cdn for use of a Free product. Called and spoke to Rose who confirmed they have no matching record for my email address, home address or last 4 digits of credit card. But they needed my WHOLE credit card number to confirm. Not likely. I asked to speak to a supervisor and was put on hold for well over half an hour. Maybe Rose went home. I will attempt another try tomorrow.

I got charged 50 dollars for using a "free" antivirus, sounds like a scam. Other than that it slowed down my brand new computer to the point I couldn't get any work done. I had to disable it just so I can work.

BUYER BEWARE: When my annual renewal came due, I was unable to select what I have been getting all along... The free version of Avast. So I clicked on the premium security option for $19.99 + tax for one year. They, however, charged me twice that amount - two different charges on my account. One was for "Avast Cleanup Premium" which I DID NOT AUTHORIZE. I contacted them to cancel my subscriptions, but only received emails for both charges saying it would not be renewed in 2020 - a year from now. So I had to call my bank to dispute the charges. This company is fraudulent and uses trickery to charge its customers.

They suck you in with free trial, only to keep renewing your subscription well before renew date without notification. Once renewed you then have to try and get a refund from another entity. You should be warned prior to automatically renewing so you can opt out prior to renewal and therefore not have to fight to get refund. Check other reviewers to see their responses. If you do happen to have a problem you then have to pay extra to get it resolved. Not Happy!!! Please do your research before subscribing.

I have sent multiple refund requests regarding the $59.99 which was taken from my account due to automatic renewal, which I had thought was canceled, the purchase was made without my consent or knowledge and I am still awaiting my money to be transferred back into my account, I had received an email explaining the order was completed and the refund had processed, but still am yet to actually see anything finalised or transferred, very disappointed in Avast, due to it being my favorite antivirus software, hoping my issue can be resolved in due time.

I have had £39.99 taken out of my bank account by Avast Software. I received no email to say they were going to do this. I can’t understand how they can take that amount of money out so quick but can’t replace it. They can’t find my order or my email I have used the same email address for years. The thing I am concerned about is am I going to have this problem every year. I have given them my name address the last four digits of my debit card. I am really concerned about this. I am 74. Cannot leave the house due to ill health. I can’t get an account number because to them I don’t have one. I am going to have a really difficult week if I don’t get a refund. Can someone please give me some advice. Thank you.

I installed the app and I noticed changes with my phone immediately. It operated slower and could not access many apps. I called technical support and they informed me the app doesn't work for Android. I was not aware of this when the app was offered after I purchased Avast Antivirus for my new computer. When I installed the app I understood there would be ads. I assumed this would be when I was actually in the app scanning for viruses. The ads are far more intrusive. The ads are full screen in size and can show up on your phone at any time. They can interrupt any app you're in, even when texting. I uninstalled the app and the ads still appear. Customer service was very frustrating. They said I'd have to take my phone to Sprint to get the ads to stop showing up. I'm still waiting for the refund to post to my account. I do not recommend.

I downloaded it to check. I could not uninstall - as time goes on, it gets worse. IT will cause you to lose 50% of your time if you work on the computer like I do. I can track my past 2 months to be a total waste of time waiting for the internet. I finally opened the program interface and searched each setting. There is a setting that allows 3rd party companies to trace all of your moves. I don't remember the info I read interpreted they allow the pro hackers to see and verify every single file they scan - hence why it is free. It give WAY MORE PROBLEMS than it fixes. I had serious deadlines, and did not know what was wrong with my computer. I calculated the difference and the computer will run like a 1999 dial up or slower. I noticed data rates and transfers were also extremely high.

Updated on 02/14/2019: After my review here I was asked to contact you privately. But what do you mean by that? I can't seem to contact you here and if you mean write an email to Avast customer service, well I have done that several times and filled in forms, but nobody is replying to me, it's ridiculous. That's why I came here in the first place. So now what do I do? Where do I message you privately?

I have nothing against Avast as a product, my complaint is against customer service. More specifically, the refund department. I am scheduled to receive my refund - in 5 to 7 business days, and I'm extremely unhappy with that, as that seems like an overly long time to receive a refund. I mean, they were able to immediately charge me, so why the delay?

Recently purchased and downloaded Avast Security Pro and Avast SecureLine and when I logged on to the company's website to note the status of my account, noticed only the SecureLine license was noted under the purchased licenses. Called customer service on a weekend morning (10:15 a.m. local) and after being on hold and waiting 45 minutes to speak with an operator was able to speak long enough to pass my contact info in case the call dropped and my email associated with the account. Just as we were talking about confirming the email account the call dropped out. It's been over 20 minutes and no call back.

I used Avast in the past and had no problems with it, and the only problem I have now is that when I start up my computer, and click to bring up Google, 2 websites pop up... Google, as expected, and the Detroit Public Library, as not expected. How can this be fixed?

I paid for my Avast but the annoying pop-ups keep coming every other day trying to sell me -- If I paid for this, why am I being asked to pay more to resolve things? Just does not make sense. I would recommend that Avast include everything in the price of their software and drop the pop-ups trying to sell more stuff.

Hi, I have started a 60 days free trial. After that I realized that my money gone away. I did a refund request, but I dont have the Credit Card that I used to 60 days free trial anymore, so if they will send my money back I will not get it, because that Credit Card was cut off. I have tried to email the company, but without any help. What should I do, please help me?

I'm using free Avast Protection. Recently, Avast has interfered with my computer by replacing Adobe Reader with its Avast Browser for reading PDF files. It has made it impossible to use any other programmes for reading PDF files, preventing me for installing Adobe Reader again and actually making Adobe disappear as an option for reading PDF files. I wonder if it is the company's policy?

I bought an upgrade for my current Avast Pro Antivirus 1 year license to upgrade it to 1. The Internet security package, 2. To support three devices. Although the money was paid through my Paypal account, I didn't actually get the upgrade. It's not reflected on my Avast account or in my actually installed software, and yes I have tried reinstalling. I contacted customer support two times already and there hasn't been a reply for over a week. Absolutely unacceptable. Either give me what I paid for or refund me.

I have purchased your Avast Internet Security but pop ups occur periodically that problems are occurring with speed, password security, etc. When I click "fix" I am forwarded to purchase other products. Several months ago I tried a free trial of the Avast cleanup, which I am told by your technical department that it is not the same as internet security, but for $119 more I can delete some compromising programs. I thought the Avast Internet security was the whole package and am disillusioned by the repeated "pop-ups" alerting me to "problems". My current subscription runs until 5/27 and am thinking twice about using Avast again.

I have been using Avast for a while with only minor problems other than the constant pop-ups trying to sell something. After the last update however BOTH of my computers were (are) screwed up really bad. It is impossible to remove all of the software as files are hidden all over the place. Believe me, I have tried everything to get rid of it with no success. I took one computer to a technician and it is even driving him crazy trying to remove all of the hidden files. He has been working on it for 3 days now. My other PC I am going to have to remove all of my files and reinstall the operating system to get rid of this junk. Oh, and Avast, don't bother replying with your standard "Let's get to the bottom of this and private message us to take care of it." I see you say the same thing over and over to everyone.

The company resolved the issue to my satisfaction and I appreciated the response. Thank you!

BEWARE. I signed up to the free trial period but found that once the anti virus software was installed, my PC slowed down. I then decided to uninstall it and my PC went back to normal. 7 days before the renewal date, I emailed that I did not wish to go ahead with 1 year contract. I received an email confirming my request but then they took payment without further notice. I have emailed several times and they just use delaying tactics. The last email said I needed a letter from my bank on their headed paper confirming they were not dealing with this dispute. As if a bank is ever going to do that!

So, today I turned on my PC and what do I see?! I have Avast Free Antivirus!!! HOW?? I NEVER installed it! It was not there yesterday when I turned my PC off! I never asked for it and don't need it! So somehow it made its way to my PC and was set to install on next start up! And normally I complete full format of all hard drives and a clean install of windows every 3 to 4 month! I am very careful with what I do, how I do, I use VPN, have antivirus, when I install something, I double check all the tick boxes and so on! This Avast is the first virus that I know (in last 15 years or so) that made it to my PC!

Tonight I was experiencing very slow ISP speeds. I rebooted my router and it did not improve. I cleaned up my cache and several other maintenance steps, restarted, etc. No improvement. Then I received an AVAST message of having broken registry items, junk in cache (which I just cleared), several apps slowing my computer down etc. If offered to download their premium cleanup trial. Strangely it downloaded at a great speed. Then I directed me to a page agreeing to pay unless I cancelled. I closed it and uninstalled. Now my internet speed was fine. Once a company uses this type of tactics, I simply do not trust them for anything!

I run Avast driver updater free trial scan and they show 30 drivers were out of date. Bought the software. Paid $20.00 for it. After paying the $20.00 run the scan again and they show me only 4 drivers were out of date and out of the 4 not even one was of any use. I wasted my money with this good for nothing garbage. I'd give them minus zero stars if I could!

Avast uses pop-ups to alert you about something it's detected on your computer, like: Do you know there is software slowing your PC? So I click the 'Fix' button. This takes one to an advertisement to purchase an additional add-on. So very annoying and frustrating. I believed I was purchasing a 'whole' product, not 50% of it, and then repeatedly being nickeled and dimed for additional features.

I used to love Avast. I started with the free version about 20 years ago and then went for the paid Premium version. In the spring of 2017 I started getting emails warning that my subscription was about to expire. I paid for a one year renewal. On the road, I still kept getting the renewal reminder emails and didn't have a record of my renewal so I renewed for two years; in other words, the first year had been paid for twice. I was told this when I phoned yesterday [Jan. 8/19]. In spite of receiving double payment for one year, they would not give me a refund for that one year citing the 30 day refund policy, they being both an agent and a supervisor. When I asked why they kept emailing renewal notices and not alerting me of the double payment, they said that their system was not set up to deal with this.

Over the past several years, as my husband and I read more, and more about the importance of protecting your personal information from Hackers online, and General Thievery... And being Senior Citizens, & not terribly knowledgeable about such subjects, I decided to pay for Software/Programs from what I thought was a reputable company. It started out, that I would use a free version, and when I received emails noting that the 1st one was about to expire, I decided that I ought to go ahead and pay for it; as time passed, I would receive an email that another free product was about to expire, so I allowed all of them to renew to paid subscriptions, then, I had an issue recently that precipitated my making a call to Avast for clarification.

Today I turned on my laptop and opened Avast Premier, got a "Failed to load UI, this is embarrassing" error. I looked it up, followed the instructions on the Avast website, still not working. Had to reinstall the program and expose my computer to harm just to get the damn thing working again. You WILL get popups, even if you pay for Avast. Most of the times I open Avast, it says something like "You are being tracked online!" or, for instance, right now it says "Your drivers are out of date!" and there is always a "resolve" button or something similar. You can click on resolve, and it will bring you STRAIGHT to a page where Avast then wants you to BUY ANOTHER SERVICE! UNBELIEVABLE! I bought Avast Premier but there are literally like 20 other services that Avast offers that aren't included. It's not even as simple as just paying more money, because you have to purchase all of these services separately which each takes a long time.

Loaded a free trial. 2 weeks later to the day the computer would not boot up. 120 GB of legal work for critical cases seized... 12 hours later of rebooting and booting and booting again and again I was able to get in via Safe Mode and did an uninstall of the AVAST software and immediately returned the computer to operating normally. What a stressful mess. Avast should be shut down.

My husband ordered the Avast Antivirus product - 2 yrs for multiple computers and paid for it on his credit card in June 2018. In Sept 2018, we were charged two more times for this product on the same day and for a higher amount. When I called to report it, I was originally told it was because the first must have been a trial and then the second charge was for the year. I found the June receipt and explained it and was told that because it was more than 30 days since the charge it would have to be evaluated by leadership and they would determine if a refund would be given. We were told we would have a response in 48 hours.

Avast's service department performed a system clean up on my computer. It messed it up severely. I had to take it to a local repair shop to have fixed. The cost of the clean up service is nonrefundable. I tried to get one but Avast told me they have no record of the transaction. DON'T use this service.

I subscribed for the antivirus protection for my laptop and mobile...did it actually cover both? Nope! But the best part of it is that it was subscribed through payment with using my cellphone company...never my actual bank account. That fee was $27.99 monthly (laptop). It was $11.99 monthly (for mobile). AND YET AGAIN ONLY SUBSCRIBED FOR THE $27.99 MONTHLY (WHICH INCLUDED LAPTOP **AND** MOBILE DEVICE). The $27.99 was part of my cell phone bill (as I knew it would be). But after the first payment was made I noticed some discrepancies occurring through its scans and when I logged onto my bank account to pay my other bills.

After uninstalling Avast -- using both the avast uninstaller AND My Uninstaller 7! -- I have found numerous instances of Avast on my computer, including core machine and USA. When I run other antivirus scans, they identify a problem but my machine shuts down with no warning before the scan is finished. After a reboot, I go to event logs and find Avast updater is still working! It's causing the problem. Well, among other things. I was so angry that I did what they always say you should NEVER do -- I deleted every instance of Avast on my registry keys.

Full version of Avast Internet Security Failure - I have been using Avast for many years. About 2 1/2 months I started to get a slow down in my computer and didn't know why. I thought it was the new version of Chrome that was doing it. But, when I ran Task Manager it showed that Avast Service (32 bit) was causing my Disk Utilization to exceed 90% up to 100% and making my computer unusable until it subsided. The Avast program has taken the disk into the red and used 99.6% all on its own. Everything freezes at that point, and it has been getting increasingly worse.

Bought this product in early 2018. I do a lot of research on the computer and need protection. Soon after loading this, I had a lot of website warnings/freezing/ransomware sites continually popping up without Avast protecting me. Soon after, they said I had a "virus" that needed "special attention" from their expert team and had to pay $100 something to fix my computer. These same things kept happening UNTIL I took it off my system and got Malwarebytes premium instead. No more issues! Not until I took this crap off my computer did my computer start running well again. It not only doesn't protect you, I think they infect your computer to get you to upgrade to more protection, then still continue infecting your system. Very suspect company!! Beware!

I have been a customer of Avast software for years but I got a new computer with new software and cancelled Avast. Then I got charged for renewal. Called Avast and had to pay them to remove me from their records. Avast Software is a dishonest company! Be aware of them!

I canceled my account with them 6 months ago. I also phone them and said everything. Things was all done. I had been with them for 5 yrs. After 4 and half years started getting problems with them so I canceled. Now they have conned me out for £40.

Purchased a special promotion for Avast Antivirus to “clean up” my laptop. Well now I Cannot turn it on - it just sat on my lock screen spinning endlessly and when I use the power button to turn it off it will not turn off - the little blue light still showing that my computer is on but my screen is black and the fan is Not running. I cannot print the words in my head right now.

After stopping the automatic renewal a week before it was to take place, my computer completely stopped working. I can't even turn it on or off. Cannot reach anyone by phone. How do I get in contact with them.

I liked Avast Anti-virus so much I decided it might be worth paying for. I signed up and after the first year reduced fee decided it was too much for my budget to pay $59.99. So I canceled my subscription and stopped Auto-renew payments. I thought that was the end of it but no for the past 2 years I have been charged $59.99 for nothing. I have no active license, I am only paying for the privilege of trying to contact Avast, which if you aren't looking for technical support, is actually impossible. Think twice before using this service, it really is daylight robbery!

Avast appears to be perpetrating a scam on people that fall for their "free trial" of Premium Cleanup. I downloaded the product yesterday, ran a scan, and followed their instructions for improving my functionality. Upon completing the steps I found that Microsoft Office was no longer available to me. After calling and speaking to technical support, it was explained that they could restore my computer by paying a fee to have a technician fix the problem. I complained and they offered a discounted rate of $79.

So, I was using Avast for about 2 years before I had an incident where they were like, "Oh! You have been using our product for more than 2 years, we recommend you upgrade, here's a free trial." Don't do it. Never pay for an antivirus. I clicked on the free trial and before I knew it, I received multiple payments under my account for: $65.00, $85.00, and another payment of $85.00. All of these payments were refunded, until I got another payment, of $85.00. Keep in mind, after receiving the first payment, they said that I had enabled 'Automatic Renewal', which I disabled, because I was extremely pissed off that I had been charged 4 times in total, so I was pretty fricking angry. I'd recommend Malwarebytes, easy to use, comes with a paid version, don't pay for it. Unlike Avast, MB only has 1 service to offer, which is the main antivirus, which for some people they will enjoy the capabilities of a more simple software.

I've been using Avast FREE version for over 10 years, it help me block off harmful popups and ads, even a little suspicious connection they can handle it quickly and clean, virus scanning work really good and my computer is totally virus/malware/ransom free now. To those who rated 0.5, I'm pretty sure they are hired by other companies or are "smart" people who get their laptop from Best Buy or Walmart.

Since 2005 I have utilised Avast antivirus free version and later paid, and despite being free, it has protected my computer from virus, malware and recently stopped countless of ransomware attacks that have been going haywire on the Internet line in my area. Reading countless of the negative reviews of this program I can without a doubt say these people have no idea what they are doing, it surprises me they even know how to turn a computer on.