Avast Antivirus Reviews

I have had Avast For years. Almost every time I called for Customer Service, I was given a pitch for another service at a great low low price. I was told I would be contacted days before any automatic renewals - NOT that that happened. I called this am to cancel any and all automatic renewals I have for Avast Security. Almost every time I call I am connected with someone who does not share English as a first language. And that's ok when the agent is willing to discuss the issue with me to insure we both understand the issue & solution. When I called AVAST Security today, I gave the agent all my contact information but did not have the credit card number I used to charged this separate service. (Which because of the number of services I was sold when I called for help over a period of time-I wasn't sure which card I used.)

In my opinion, beware of this company. It starts off as supposedly free, and then you are bombarded by constant ads request to upgrade, etc. et having made the mistake of purchasing several of their products I continued to be bombarded. I decided to cancel my subscription. Good luck with that. Their website is virtually impossible to use to try to unsubscribe and of course they leave no phone number. I finally was able to speak to a live person and was on the phone for over a half an hour simply trying to cancel my subscription. Very very unsatisfied.

I was using Avast FREE version for a couple of years. It seem to be working fine but I always got spam popups which is understandable when using a "free" version. I got tired of the constant spamming so I took a "special offer" for a year. Big mistake, it is far worse than the free version. Now I get spammed about 4x as much. I guess they know that I'll be willing to pay for their products now, so they keep bugging me to upgrade. I did upgrade and then they continued to spam me daily. Contently telling me that my computer is at risk, but I'm paying for antivirus protection already, right? No. I apparently bought the two first "watered down" versions. I don't have full protection unless I pay more money. This is extortion. Terrible product and terrible business practices. Also all those "Best or Top 5 or 10 antivirus" sites are all bogus and paid for by Avast and the other antivirus companies. Not real reviews.

⭐☆☆☆☆ — Avast: Great at Taking Your Money, Not So Great at Helping You Use What You Paid For. I’ve been a loyal Avast user for years, but my recent experience has made one thing very clear: once they have your money, good luck ever getting help again. I tried linking my paid subscription to my Avast account, but their system can’t seem to handle the radical concept of two email addresses. You’d think this would be a basic feature in 2025. Instead, I got error after error, all while literally logged in to the accounts in question.

I bought Avast software for a laptop and it worked great. However, when the laptop came to the end of its life and I canceled the subscription, billing has continued. Even though the subscription was canceled in 2023, Avast continued to bill me annually in both 2024 and 2025. Each time, when I call, they acknowledge the error, and eventually, through repeated customer service calls and dispute processes, the charge is refunded. However, it just reappears the next year. They clearly do not have a way to turn off billing/auto renewals. This is a vendor you have to block with your credit card company if you ever want to stop the billing. While the virus protection is good, their billing practices are flawed at best, shady at worst.

A service that keeps adding subscriptions to do its job is fraud. Constantly will prompt to upgrade subscriptions to get what you need. A joke! Consumer beware. I feel bad for any elderly people who fall for this.

Run away my friends. I paid a promotional price for Avast Cleanup Premium. After loading the program, I ran a couple of recommended scans and now my wifi internet will not connect. Five technical support phone calls later I still can't connect to the internet. On call number 5, the support person said it was my computer that was to blame. At least the first four calls acknowledged that Avast likely changed something that stopped the internet connection. I am sitting and waiting on a third promised phone call (the first two promised calls never came). I've had some differing experiences with customer service in the past but, at age 68, this is the worst by far. Again, run away.

Avast is a complete scam. Has been charging my card for years when I have not renewed or consented to further subscriptions. The phone number does not pick up, the links to cancel are all expired. These people are scam artists. Shame on them. Picture shows that the link has expired for every single issue.

I have had Avast for a couple of years. After receiving multiple pop ups, encouraging me to upgrade and not being tech savvy, I contacted them on March 05, 2025 and was talked into upgrading to the Avast Ultimate VIP for the remainder of my current contract which expires on August 31st, 2025. It seems that on March 05, 2025, I also paid for another one year contract which will not start for more than another month and a half from now on Sept 01, 2025. They offer a one month guarantee. I foolishly gave them prepayment. So they have had my money for the last 4 months for a program that will not start for another month and a half. I tried to cancel it and was told that because I paid them 4 months ago, they will not give me a refund.

After several years of having Avast products, I finally have a serious problem and it is IMPOSSIBLE to contact Customer Support either by phone or chat. Avast Secure Browser and Avast Secure Line VPN no longer work for me. My order #** is for their Ultimate VIP package and, unfortunately, runs until February 2026. Unfortunately because past 30 days there is no refund policy and I no longer wish to deal with a company whose idea of customer support is no phone contact or just a blank page for chat. If you are thinking of buying their products, try contacting them first.

This company has taken money from my account for things I did not sign up for, I am 80 years old and this company has overcharged me, I wanted simply virus protection but, it's constantly a problem. Contact the Atty general's office in their USA office in NC.

I subscribed to the Ultimate plan for three years, but shortly afterward discovered that Avast is interfering with my access to cryptocurrency exchanges such as Kraken and others. I'm unable to log in or complete transactions while Avast is active. I had to uninstall the software in order to regain access to Kraken. When I contacted customer support, I was told there was nothing they could do. Kraken has confirmed that I’m not the only user experiencing this issue. Since I paid for a three-year subscription in advance, I’m asking that you resolve this problem so I can continue using Avast without compromising access to essential platforms.

I bought the mobile antivirus yesterday. I found some of material confusing. The next day I decided to cancel. I went thru two "chats" which wanted info they should of had (order#). I was advised that "due to the request I would be elevated to the next level" for assist on the request for a refund! I waited and then advised I would be contacted via email. This never happened. What a scam and mumbo jumbo to keep my $12. I tried another online only way to get my refund, which took me back to "chat". Terrible experience. DO NOT GO HERE!!

I am a computer consultant trying to help my customer. I like the Avast free software but the company is very deceptive and tries to trick people into upgrading. I have had experience that they've been doing this for years and continue to do these deceptive business practices. We will be disputing with the bank as we sent an email that said we want a refund and it came back and told us to use a different address and we use that address and it came back again as they are making it difficult so that you can't get a refund. This is definitely deceptive business practices and if you have a problem I suggest just disputing with your bank.

I have had Avast installed for a few months. Every time I do a virus scan it wipes out all my accounts and email addresses. This is junk and am about to dump it. I like to scan my PC weekly without inventing new email addresses and passwords. And I have no idea if the "cleaner" actually did anything.

Go to Avast they said. Avast offered me a 60 day trial on their cleanup. I should have known better, but now they will not let me cancel my subscription because I cannot find the email with the original order number. This is the same tactic used by other software companies, and I should have known better. Now I am stuck paying an enormous sub bill because that is how they make their bucks.

I purchased Avast security a couple of years ago. After constant ads trying to up sell more services to me I knew I had to find some other service. I can not recommend Avast at all. I had to call 2 different times to get them to cancel my service and then of course no partial refunds of any kind.

I initially downloaded the "free Avast" edition - after my 3 year agreement with McAfee ended. And, I had read several, what I considered "logical", internet articles - as to using a computer's provided protective services first, along with a free anti-virus product. The Free Avast service was rated highly by several groups so I downloaded the free Avast. But then the bombardment of advertisements for every sort of paid extra protection services by Avast began. Avast Premium, Cleaner, Anti-Tracker and finally Secure Identity and SecureLine VPN.

I was sent a notice that my account had autorenewed, and they charged my account before the renewal date. I immediately tried to request a refund, but they make it impossible. Each time I jump through all the hoops to finally submit the refund request, they send me to a "live chat" where no one ever shows. There is no number to call and no email address available to reach out to them.

This Chinese company is very dishonest. When you download their software, you discover that to get specific system's files clean-up, you have to pay an additional, monthly fee. Avast constantly bombards users with upgrade icons. I grew tired of their pressure and decided to discontinue my subscription. However, and despite the fact that they state you can cancel you subscription, you can't. IT'S AN ABSOLUTE LIE. When I followed the cancelation procedure a pop-up appeared telling me that I must first talk to an agent via the phone. When I called the number on two separate occasions, no one answered the phone. Finally, when I tried deleting their program off my laptop, it wouldn't as the software was still open. Even the forced app deletion procedure on my MacBook failed. I manipulated other functions and finally deleted that foul program. Save yourself a big headache and don't purchase their product.

I have been on hold with Avast for days!!! Finally dialed in a number that did not pertain to my problem and got an answer more quickly and got a case number only to be put on hold again and am still waiting….they don’t want to talk to you if you want a refund or cancellation!!!!

I began using Avast on the advice of a family member. Over time, I found the product obtrusive. Unfortunately, I was satisfied enough in the beginning to pay for a premium subscription. To make a long frustrating story short, I was charged close to $80 taken automatically from my account, subsequently promised a refund and almost a month later nothing although I have numerous case numbers etc and have spoken to their representatives numerous times about this issue. In no way would I recommend dealing with this company.

I have used Avast for a number of years. What I don't like is it has taken over my computer. When I turn on the computer to get online it takes me about 15 minutes to have Avast stop blocking my internet and run its processes-this is too slow and intrusive. Also, the biggest problem is that they have stopped allowing you to manage your subscriptions in your account profile and blocked all payment information. I could not cancel the subscriptions. I tried. I had to finally get on an hour long chat with two people in India and push through all the sales efforts to cancel my automatic renewals. I don't like being held hostage by a company for my business. If your product is good then people will want to stay with you and keep using it. Big on the sales end and low on the service end.

Avast showed up on my computer. I thought AVG got a new name. I downloaded their service. It took me 33 days to figure out it was not AVG "repackaged". Since downloading Avast, my computer has slowed down and is not working well. Pop ups asking for more money happen daily. At 30 days I was eligible for a refund but at 33 days, there is no refund and no recourse. Very disappointed!

I recently discovered an unrecognized charge on my Paypal account for $70.11 from "DigitalRiver US Inc." I don't use Avast and don't recall subscribing, but it appears they have been billing my account for several years. According to their website, they send billing reminders prior to any renewal charges. However, I've searched my E-mails and cannot find such a notice. How can I be charged so much money without my knowledge? This can only be described as deceptive billing practices.

The worst customer service and product support, they charged me for something that I never ordered and they don’t have in their system, and every time I call they give me a different excuses not to process the refund.

I have nothing more to add to the horrible reviews of this product because I have experienced them all. Their business practices should be investigated. Constant pop- ups and attempts to get you to fix problems for more money. The worst of all is renewing my subscription without giving prior notice of the new price. Even though I had signed up for automatic renewals, I should have been notified that my renewal date was drawing near and what the new price would be. Every other company that I have an automatic renewal for extends this courtesy. It's not really a courtesy but a business practice that any honest and forthright company should extend. Avast is not one of them.

I am sorry I ever purchased anything from them. They kept talking me into buying software I didn't need. When I tried to cancel everything, they kept charging me. One time I called them, and the guy I talked to took control of my computer and sent something that looked like it had a virus.

A 130% increase in price was auto charged to me without notification. I tried to cancel and was put in an endless loop what would never allow me to actually cancel. The loop always eventually sent me to a chat (no other choice) and then the chat person would sent me a cancellation link that would send me back to the beginning of the loop, where I would again land in a chat and over and over.

They re-renewed my subscription which I had canceled without my knowledge causing a charge to an old bank account I don't use anymore and an overdraft. I tried to request a refund and their system won't let you without speaking to a customer service agent. You get sent through their customer support chat which never actually connects you with an agent and therefore never lets you request a refund. This is predatory business practice.