Avast Antivirus Reviews

Since 2005 I have utilised Avast antivirus free version and later paid, and despite being free, it has protected my computer from virus, malware and recently stopped countless of ransomware attacks that have been going haywire on the Internet line in my area. Reading countless of the negative reviews of this program I can without a doubt say these people have no idea what they are doing, it surprises me they even know how to turn a computer on.

Been a client for many years as a paid member. Yesterday when on news page I clicked a link for audio and it froze 80% of my computer. After contacting AVAST they said it was not their fault and passed me to a company that charged me for solving the issue. So I just as well use a free anti company and then be expected to pay if something goes wrong as this. The SCAM was listed as a MICROSOFT issue with a false phone number to contact. I sensed it was a SCAM and did not telephone it. It was then I contacted AVAST directly. I would like a full explanation as to the reason AVAST did not protect me at the outset.

Wipe out my Downloads folder in Windows 10. Had over 46GB of files and pics. Cannot retrieve back... Class action in the making. There are hundreds of users being hit by this!!! Don't use it!! Not safe for your files!!!

I am currently trying to uninstall, but it installed after I completed the survey. I use Symantec, and don't want any other service. I don't understand how they tricked me into downloading it. It happened only a few days ago. It finally uninstalled without any current effect on my computer. Obviously my keyboard is working. I just don't know how it ended up on my computer. I gave it one star only because it showed up uninvited.

Beware of cyber scam from your antivirus software. Today, we got a call from a representative of Avast saying they owed us $229 (they said this over 7 months ago) for overcharging for product we never received. To do this, however, they needed to access our computer and then we were to get our bank access online. They said this way, they would black out our screen and theirs, while a transfer deposit was made to our bank. When they were done, they asked me to verify that the transfer to our bank account was $229. I told them it showed $2,229. They wigged out and said they needed to retrieve the $2000 and we should go to our nearest Walmart store and buy a gift card for $1800 (because now they said they would give us an extra $200 for our inconvenience). That is when a red flag went up and said no.

Updated on 11/19/2018: I initially posted a review on November 10, 2018 as to the effect that uninstalling the Avast! antivirus program did to my computer. Said uninstall totally crashed my computer. Due to this review I received a very solicitous response from Avast about the issue and additional information was requested by them (and provided by me). See below:

This program slowed my computer to a crawl and I had to wait for over 10 minutes to open to the home screen. After many deletions of the many pieces of garbage this program consists of, it still pops up for no reason. Avoid this program if you want to have some control over your computer since it a piece of junk.

Updated on 12/09/2018: I originally reviewed this product on November 1, 2018. Avast responded to my review with a message to contact them, that they would like to help, as they are telling others who are also giving not so stellar reviews. Well, obviously I had already contacted them and they would NOT help, hence the review. I did, however, recover the money through Paypal. I couldn't figure out how to edit the first review, only to mark it "resolved" which somehow seemed hinky to me, as they were not interested in resolving the issue.

I installed Premier Clean Up and had several issues come up that were working prior to purchasing. I called support and they said I would have to pay for troubleshooting even though it was their prod.

Avast wanted £49.99 for 12 months AV after I tried the 6 week trial period. I didn't take this up & after a few days, I had an email from them offering the same product for a 'one off, special price' of £24.99, so they initially had tried to rip me off for £25.00. On principle, I didn't take this offer either. Then, to add further insult, another email, this time entitled 'We want you back', with a price of £19.99. Yet another ripoff. Ethical business practices? Huh!!!

This is my first time with AVAST and it automatically renewed without my knowledge or consent. Do not sign up for AVAST! There is NO option under my order details to turn off automatic renewal. I am trying to get a refund and have contacted support twice. I have received no email correspondence from them and no money back so far. I tried to stop the automatic renew through my PayPal account. They said I had to take it up with the merchant. Warning!!! DO NOT INSTALL THIS PRODUCT!!! Shady business practices.

Cancellation of files for offline installs/updates: I have used and recommended Avast products for a decade or so. Some computers that require antivirus are offline and purposefully never connected to the internet. In my experience, Avast has always made files available for download so that offline computers could use their software. They have abruptly stopped offering this, and have left us in the lurch. A call to their support verified that they no longer offered files for offline installation or update, and that they might consider opening a request for that "new" feature. I have a current three-year subscription.

For sometime, I have been disappointed with Avast; most particularly when your "clean up" tool literally cleaned my computer. I had to have an IT person in to restore my pictures and other information from my external backup. I had an online support session with Microsoft this afternoon which apparently identified a virus that was undetected by your software and had literally slowed my computer to a CRAWL, a very slow crawl. Fixed. I never found Avast software updated automatically; always had to check and install updates. Pain in the rear. Just not satisfied at all; and, TO TOP ALL OFF, I still get to pay you for the remaining approximately 2.5 years of an unsatisfactory subscription.

I have been with Avast for many years. I thought they were a decent company. I recently was given a new quote which I thought was too expensive. I decided to cancel. I had problems removing their Anti Virus Premium, so I contacted them which is not easy to find. They said they are not responsible for the removal of their product. They would have to charge me $50.00 Canadian to have their Tech Support remove it. I agreed provided they could remove it and restore my computer back to proper with internet access.

I am not getting anywhere with their customer service. Well... purchase Avast for £20 for one year and one PC... without knowing I was subscribing for a £59.99 bill on the following year, I nearly fainted and now that I want a refund they are giving me hard time. I open a dispute with PayPal but lost the case and they closed my dispute, after a few days the customer service says it's still under dispute and they cannot refund me and for me to investigate with my bank, what the hell is going on? I regret Avast forever. Will spread the word until I get my money back.

This is the third year in a row that I have tried and failed to stop the automatic renewal of this product. The instructions in their online "help" pages do not correspond to what I am seeing on the screen when I try to follow them. There is NO option under my order details to turn off automatic renewal. I have not found a way to contact the company. If there is contact information on their website, it is not easily recognized.

This is about the BILLING, not the product. I signed up online for Avast Antivirus and selected the $19.95 package, plus, a free 7 day trial of their performance check software. I didn't want the automatic recurring charge for it, so I called and had that cancelled...or so I thought. I received a & 54.11 bill, which I realized only when searching for another charge.

After being with this shower for over 4 years I got an email saying they wanted double the money to renew the licence for my internet protection. After downloading new updates and paying over 70 pounds for this. I found myself unable to open any of the files I had on my computer. Contacting customer service was a disgrace. They are only out to exploit you and make more money. I have a feeling, this is why their latest updates creates a problem for you. I honestly think these muppets are harming our computers, rather than giving us what we pay for. AVOID AT ALL COSTS GUYS. You would sorry if you ignore my advice.

How can an internet based company not have an email address or online help for potential and existing users? It beggars belief. Sadly Avast isn't the only guilty company. I have read a lot of the comments as I was going to come back to Avast on a special deal. By the sounds of it I'd be better off staying with the enemy! Again AVAST - make yourselves easier to contact. The hardest thing for consumers is deciding the best company to go with and a lot of you don't have the decency to make communication easy. Business 101...!

It was my mistake. I recieved the mail after 4 hours. And running my scan now in premium version. Thank you avast :)

Used to be modestly good antivirus, stopped viruses from downloading or connecting to the web. Advertising is false - I had the idea it would include my phone and then they wanted me to purchase separate software for that. I didn't. When it used to work, it took forever to run a scan and drastically slowed my computer - which has 4 gigs of RAM. Recently they made changes in the software. It scans EVERY file that opens on my computer, and must stop unspecified system files. It takes FOREVER to open EVERY web page at EVERY place in the page. Eventually the Internet connection breaks and it won't connect. Soon after that my computer slows to a crawl and then freezes.

Have used Avast for years without issues. After resubscribing Jul 18, started getting requests to enter my "Master Password." Except I didn't have one. Contact them... took over an hour just to get to the first rep. Had to PAY for them to fix THEIR problem. After multiple multi-hour calls with tech support, they said it was fixed and that they had "cleaned up" my laptop. Immediately noticed that MS Office Professional was no longer functioning properly... features missing. Contacted Avast again. After more digging around their answer was... "It's a Microsoft problem so call them." Basically washed their hands of a problem they clearly created.

Avast Tech Scam. Trying to resolve an issue of getting cancelation notices on my product - you cannot speak with anyone - you get an email response and it is very vague in its explanation and the problem is NOT solved. The problem is multiplied by double billing. I have an account! A PAID UP ACCOUNT - and I am billed again (Auto Billing). I will STOP this auto billing and as good as AVAST might be - paying twice for the service - they can't be that good. BEWARE!! Horrible customer service.

Despite unsubscribing weeks ago Avast have taken a payment from our Company account. Tried to phone them but you are in a queue for ages and then they say leave a number and we will call you back, which they don't. Emailed their CEO who hasn't responded, other posts suggests that the CEO was fined for Fraud in the US. Terrible organization and am going to report the matter as theft to the police, both in the UK, Germany and Czech Republic. Don't trust this firm.

My computer stopped working properly after installing the most recent Avast update (version 18.6.2349) on Aug 21. Avast forums indicated that there is a bug in this update, after three reboots my computer got completely stuck when trying to access the "repair" function so I phoned Avast tech # given on bottom of my most recent order confirmation **. This was the only phone # I could find after extensive searching.

We purchased Avast Premier even though more expensive than most other antivirus software available and almost every time we use our computers we get pop up type ads telling us we need more protection and other products. It does a scan of our system and then tells us all these problems exist and we have to upgrade and pay more money and I mean a lot more money not just a few dollars for new software. We have already purchased a premium product we thought but apparently not, it's ongoing to upgrade to something else all the time. I have used most of the big reputable antivirus programs and have never been flooded with ads to keep paying more money. I definitely would not recommend Avast nor will I use this software again, very shonky company.

The program itself is good, but the tech support is totally crooked. When I upgraded from Pro to Preferred they didn't do an upgrade, they added preferred and charged me for both. I caught it in time (within 30 days) and called them. I was also adding VPN. They told me they will credit my account back. I saw the credit on my account, but what they credited me back for was the VPN and not the pro. (it costs the same). I kept telling them something was wrong with the VPN software and they said I would have to pay for tech support to fix it. I did. Still not fixed. Well, now the VPN is canceled and I now have both pro and premier. I kept telling them this, but they say the only way they could help me is if I paid for another year tech support. So bad on me, I did. Now they say it is too late to get credit back for pro and if I want VPN I will need to pay for it. $377 of runaround.

Worst software ever. Hijacked my router and wouldn't give me access. Blocked ALL my devices at home from wifi, nowhere in the setup to fix it. Spent 7 hours trying to solve it. Guess what - solution very simple - uninstall the stupid software, what you know, all problem solved. Bought total AV and no problems. The hell with you Avast.

my subscriptions for their services.

I have spent hours trying to cancel my subscription, have tried everything on the website, have called customer service many times and never gotten a person to talk to, and have left messages on the "contact us" section asking for a reply. They have never responded. I also called tech support and talked to someone who would not help me, and I still have not had the issue resolved. I do not want this product anymore; I want to cancel the auto-renew and can't. I have tried to delete my credit card information, and they will not let it be deleted and continue to charge my card. I got the bank to refund the last time, but since I cannot cancel my subscription and Avast still has my card information, I am still trying to figure out how to stop this from happening again. I have never been so angry at a company; this is appalling service. Leaving a review in hopes that it stops someone else from getting involved with this dishonest company.

I tried to cancel subscription online but process was incredibly complicated so rang customer services - was given an incident number and put through to refund department. After 14 minutes of waiting, I hung up. Rang CS again and then given 4 different numbers - no joy with either and no answer from refund department. Appalling service. Still without refund and cannot cancel subscription!

I have read all of the reviews for AVAST that were published this year. Although I found a few of them troubling, my experience with AVAST has been efficient and helpful. My observations are that the AVAST program works well for my WIN7-64 bit computer. I don't doubt that AVAST is a complex program, and there could be occasional problems, but I am very satisfied with AVAST.

Nowhere in any of the agreements, website, etc. does it say that it will charge you all at once. It says on the website they will charge you 1.69/month almost everywhere, and while it does ONCE say the total price, it does not say it will charge that all at once. Nearly got screwed over because of that. They're lucky my bank was understanding.

I was in the hospital for a couple months. Came home and found on my PayPal account that there were three charges that I could not figure out what they were.I was in the hospital when these charges were taken out of my PayPal account. I called the number associated with the charges and the company sent me to Avast. I called the number they gave me and the man said he would look into it and told me he was going to scan my computer to see what was going on. He then showed me on my computer that there was some sort of hacking going on and agreed that someone was messing around in my computer. This took over an hour.

I have had my antivirus automatically renewed and money taken from my account for it. I do not want further antivirus cover and have tried contacting Avast to get a refund. I’ve filled in multiple “contact us” forms on their website and emailed them and heard nothing back. The only phone number I found for Avast online didn’t seem to be connected to Avast at all. Really frustrated and don’t know how I can contact them to get a refund.

One fine day suddenly all my stored password in AVAST was lost (this problem stays unsolved by their support till date). Now today I was completely blocked by AVAST from logging in to my computer. I keep getting some message that User Profile manager (?) is stopping me to log in to my computer. There is another administrator account in the same computer and I could log in using that. Even after uninstalling AVAST from the computer I still cannot log into my account. Anyone planning to use AVAST be careful about this. Maybe it's better to use other Antivirus software. I am using AVAST PREMIUM and AVAST Premium cleanup with Windows 7.

After installation of Avast Antivirus, my computer will not shut down or hangs on shutdown. I decided to Google the problem to see if there were solutions. I was amazed at the number of Avast forums that were discussing this same issue. And Avast doesn't seem to offer a simple fix. I recommend that anyone uses caution before using or downloading Avast, if they don't want to alter the operation of their computers. Note that I use Window 7 but the forums also talk about the same problems when using Windows 10. My suggestion is to stay away from Avast!

I downloaded the 60 day free trial giving my PayPal details. They asked for my email... 'So they could send me a verification code and details for how I could cancel the subscription before the trial ends'. But no email arrived. I am annoyed because I do not want a year's subscription and yet I have no details back of how to cancel it.

Bought a 3 year subscription, installed it, and now I am unable to scan documents to my network folder, unless I turn off the firewall, that on its own. Doesn't bother me really, I've no doubt it can be fixed. What really annoys me though is that after buying that subscription, the third party support team are trying to now sell me another subscription for their support!! And it's not just $10 either, in fact $139 for a one off, or $239 for a 1 year subscription, all for the pleasure of having somebody there to fix an issue which is 100% being caused by them... Forget it Avast, this is going to the ACCC.

I have until August 2, 2018 to cancel. I tried to cancel the free trial and it said on the website, ''We're sorry, we couldn't cancel your Auto-renewal subscription." Said something went wrong. Now there is no cancel button, only a renewal button. I went to retrieve a ID I never received in an email for the cleanup trial and it said to enter my e-mail and last 5 numbers on credit card used. Well when you get to the spot to enter those numbers it tells you to enter the last 4 numbers. Only 4 numbers are allowed. It said my information was invalid. My card numbers and email haven't changed. This is frustrating that this company won't let me cancel your free trial membership. What can be done??

I had McAfee and Norton and I keep getting emails and phone calls that said my computer was infected with a virus. I downloaded Avast free, found no virus. Ok I purchased several systems from Avast. One cost me 53.87 dollars, the other cost 64.44 on 6/25/2018. I installed them and ran them. Result no virus. Then today 7/15/2018, I got a notice that my free subscription was expiring. I called Avast help line and asked them why my antivirus had not changed from free to the ones I bought. They told me they had to take control of my computer to fix multiple problems.

Usually I get 3 years out of a computer and I used to use free AVG but even that was slowing my computer so I tried Avast and have had tons of freezes where I had to hard boot. Yesterday I noticed that suddenly an icon showed up for Avast browser which I did not authorize to show up on my computer so I uninstall it, tell them that they suck and sure enough all of a sudden I have an icon for Avast password that I did not purchase, did not authorize or anything. Now I’m trying to uninstall the entire Avast security and it is taking forever. At this point I might have to reload Windows and completely start from scratch. Good thing I didn’t have too much on this computer but I’ve only had it for six months and like I said they usually last me for three years and that was when I was In school and doing a lot of different websites, doing research, Avast sucks. Don’t get it.

I bought a £19.99 product yesterday and when I phoned and expressed dissatisfaction I was told I could have a refund if I bought a better product. I have not had the refund yet. I was talked through on the phone how to delete the first product and I then bought Premier. It has fixed almost none of the faults it found during its first scan. I was then invited to buy further products to resolve these. I phoned and said I wanted a refund as I did not want the product. I had to talk to 2 sales people who wanted me to buy their 179.00 product instead for support and I was on the phone for nearly an hour simply repeating "I want a refund". Finally I was offered a refund if someone from their office got onto my PC hard drive to delete their product. Naturally I refused that. I was promised a call from Refunds 3 hours ago. I have not had one. Why has no one phoned me or emailed me? This company has appalling customer service. I will not recommend it to anyone else.

I downloaded the free Avast antivirus program. Then I decided to go for the Premium Avast program. I let it expire because I wanted to try PCMatic. I purchased PCMatic and tried to load it to my computer. Avast alert came on and said "Security Alert". The screen then went blank. I tried to reboot it and it said "no boot disk found or disk damage". I contacted PCMatic and they said that is was not their problem that I should contact Microsoft. I did and they said not their problem. I finally took the computer to a Computer Tech and he said that the disk had crashed. He replaced the hard disk. I now tried to contact Avast and apparently they don't have a real person to talk to. Only automated help with set questions. I think that Avast blocked PCMatic and then something happened to my hard disk. Who can be held responsible for this mess.

I have been using Avast anti-virus on and off for a while now. I have used the free version and also upgraded to a £9.99 version and a £19.99 version (I could find the dates but that's irrelevant). I have paid through PayPal for my anti-virus but decided to go back to the free version as money is tight. I had the forethought to turn off automatic renewal ahead of time so that was good. I then had a payment for £39.99 come out of my PayPay account!! I disputed this with PayPal as I knew I hadn't authorised it. PayPal said it was part of a previous agreement with the Seller so they closed the dispute, therefore, the hold was lifted and the money went out of my account and to the Seller.

I just purchased an upgrade to my drivers from Avast. I have no reason at this point to question the quality of this installation. However, getting the software installed and dealing with the aftermath was a major problem. Placing the order was simple and I got a receipt showing that the order had been accepted and paid for. However, the instructions for installation were very confusing so I called the helpline. The person answering had a thick Indian accent, but she seemed to know what she was doing.

This is the first time I've encountered an "error" while trying to purchase Avast Premier good for 3PCs. I've tried purchasing through the desktop app through my Avast account. BOTH gave me the screen error of "PAYMENT AUTHORIZATION FAILED". Since it's the first time I have ever contact Avast for such matters, I didn't expect the poor service they will give me as a long time client. I managed to give them "proofs" and yet, they still ask me for more. And guess what? It failed on the screen, but when I checked my bank account, boom! There were 2 fund transfers with the amount exactly like the Avast Premier's price. Avast is a good product, believe me. But the service? I cannot guarantee.

When Microsoft installed Avast Business Antivirus Professional Plus In February, it caused almost immediate problems with the internet. Internet could no longer be accessed. This went on for a while. The technical support suggested I remove it completely and reinstall it. It made no difference. As time went on it completely blocked internet and the email. I finally had to bring the computer in for repair. It was suggested that this program was not compatible with my computer. It was completely removed and another antivirus installed. Problem was resolved. It caused me a lot of trouble and time and money. I asked Avast several times to refund my $109. They never replied. I may have to resort to legal actions.

Didn't download it... it was attached to something else. When you try to use the 30 free trial. They want a credit card. Can't use it unless you do. So what is free? Can't remove it without downloading yet another program. Basically is useless unless you give them a credit card. So they can charge you for it later. I wouldn't give it a 1 star but there is no minus stars. If there was I would surely give it -5. Run from this application, and good luck uninstalling it. WHAT A HEADACHE TO UNINSTALL... COULD HAVE BEEN MADE MUCH SIMPLIER. BUT THEN again if it was they couldn't get your card number.

This is relevant to the review. People expect the company to be honest. I installed it about 6 weeks ago. Within few days I thought I'd try Clean-up. Hey, it said I had 30 day free trial. Not impressed, I uninstalled it. About a month later I was billed via PayPal, even though I uninstalled it with a few days. I'm still trying to get some response from Avast, let alone a refund. BEWARE.

My computer began slowing down and videos were freezing up. I tried Avast Boot Scan for the first time, and now my computer is having serious freezing/locking up issues ALL OVER!! So, I'm in the Dominican Republic, and the only number I see listed is the 844 number. Tried googling for an AVAST international number to call but there isn't one. Biggest surprise is these non-customer service professionals have a chat room where I can contact a tech. THIS IS UNHEARD OF!!

After reading all the online reviews at various review sites I realize now that I have made a BIG mistake in choosing this company. It appears that it used to be a good product but judging from other reviewers online - apparently NOT. I guess my files are gone forever and one would expect a company to have some sort of retrieve files tool in their product. Considering my time and money spent and especially the missing files this is a huge disaster!!!

I keep getting notified my Avast is about to expire. I was recently charged over $70 for this program, and started a review of the credit card charges associated with Avast. I have been overbilled since 2013! I had a go around with this company at the end of 2013 for a refund. I never received a credit, but did receive a letter from Avast stating I was approved for refund. I will now delete this program. Like many others, I work two jobs and have no time to dispute all of these charges. This is the reason so many online "companies" can make undeserved money. We simply do not have enough time, and end up conscientiously paying our bills without enough scrutiny, which is the BIG problem today! It really hurts the ethically conducted businesses who use the Internet for sales. This experience with online purchases and many others I've fallen victim to, sends me to brick and mortar, and REAL people.

In the two-three years I've used Avast, I've been pleased overall with the efficiency of the program. I purchased their "Premier" package last year, and all was going well--UNTIL A Microsoft update blew my system into near oblivion, and in the rescue process many of my downloads were erased, including Avast. Today I called Avast support, and was led straight down the garden path by two individuals whose English was poor and motivation was clearly written in dollar signs. In the end, they attempted to hook me into an ongoing support program which would have cost me $200 beyond the fee I already paid. When I hung up, I had still had no Avast Premier, but I certainly had a VERY poor opinion of this money-grubbing company.

Years ago the service was 5 star. In the past few years they've sourced it out and it's impossible to know what co. you're dealing with. If you renewed, for example, on 6/1/17 another co. who handles Avast will send alerts stating that you're license has expired. There is no way to contact Avast to complain because of the other outsourcing cos. involved and it's impossible to know which one you've initially purchased the software from.

Avast is free, easy to download, and works equally as well, if not better than the programs that you have to purchase. My employer prefers it to all other programs and I use it at home as well.

I like Avast. I've had it for years. It was the first anti software I ever used and I'm still using it. I never had a problem with it that I had to call service dept. And it's free too.

I got a bad virus from Avast Antivirus and I have been trying to find another free one. Also, I have been trying to get one to help me not to hurt me if possible which I'm starting to think not.

I have used and trusted Avast for many years and have never had any trouble with this product. I have found that this software is better than Norton or McAfee. Avast Antivirus can be trusted and I recommend this software to anyone.

I have used Avast over the last 5 years or so including the IP masking software. I disliked the IP proxy software as it would not work with certain websites I elected to frequent, and I don't feel Avast has the right to determine what sites I do or do not frequent. Other than this, I know their antivirus software is very robust and easy to work with, so I pay for multiple machine coverage. Great product.

I have spent the last two days trying to get through Avast sales business team and it seems they do not care about supporting possible new clients. I have just spent 30 minute on the phone, after been transferred from Avast support team, waiting for anyone in the business department to answer the phone so I can ask a question about your services. I have a company with 45 employees that are in need of a solution like Avast (or at least the solution is in the information shown in your website) and it seems you (Avast) do not care or have the need of gaining more clients.

I used this software for a group of computers for grade school students and didn't have any problems keeping the updating schedule and virus scans. I haven't used the customer support, but the knowledge database is helpful. I have found this to be the less hands-on software. Set it and forget it.

I'm not sure if there's a free version for Avast, but I have paid for this so called antivirus, that is slowing down my computer. It's not an antivirus when it constantly installs things on your computer, and constantly send pop-ups with messages prompting you to "scan" to find the stuff it installed and then asks you to "upgrade" and pay more to remove the stuff that this so called antivirus has installed on your computer causing it slow down.

I have used Avast Antivirus for over 15 years and they have never let me down. While operating in the background it has prevented countless attacks and quarantined programs before they activated. Great software from a great company.

It seems to keep my computer running just fine. Never have any issues. A very good antivirus software. My husband is the "tech" in our house & he is the person who installed it.

Have used Avast for years with great performance. Only thing I don't like is constant trickery to buy an advanced package. Have it installed on several computers & recommend it often.

Avast charged me 85.00 dollars for services I don't even have. I called customer service. They were very rude. Told me I was hacked and needed to pay a fee to get my money back. And then hung up on me.

I have been using Avast for at least 5 years. There have been several incidents where a virus was blocked by it. They notify me as to the actions I need to take. They also have available ransom protection and online secure VPN line.

Got a notice that there was an update on my Avast Anti-virus program. Did it and had to reboot. When I tried to put my password in, my computer wouldn't accept it and locked me out. Called Avast tech support and the only way they knew how to fix it was to bring it back to factory settings and I'd lose EVERYTHING on my computer. They told me to pay for a tech to fix it. I told them they need to cover that charge as their program was the problem. Spent $239 with Dell who was able to save my computer. They found no viruses, malware, or ransomware. It was the Avast update that caused it. Contacted Avast and after 1 1/2 hours of talking to everyone I could they wouldn't pay me back the $239 I had to pay Dell. DO NOT GET AVAST PRODUCTS!!

I'm pretty satisfied with Avast for the most part now that they've finally come out with the new safe web browser and other new programs. However, one annoying thing I keep running into is the fact that the VPN keeps shutting off for some reason. I have the selection to turn on automatically when connecting to unsecure wi-fi as well as selection to show current status in Windows notification area -- however, neither of these have ever worked for the 9 months I've had it. It would be great for the VPN to automatically connect every time I open the browser, which I assume happens, but after I surf the net I think about checking and more times than not, it's off.

I paid for and downloaded their internet software package and immediately started having various problems. Suddenly, among other things, I was being asked for a Microsoft password for Outlook, that must be entered, the only password I had for Outlook was not recognized. I contacted their tech department, I was helped by a lady whose English I could barely understand. She was able to get my password reset, but in her remotely rebooting my computer, a box suddenly appeared saying a particular registry file was now missing, which caused a number of problems. I was told by her they could fix that, if I paid for their tech support, what????

I have had an AVAST Internet security subscription for years. The product is OK but the customer support none existent. The biggest problem is their scamming business methods. In November my subscription got upgraded (customer loyalty) to include their PC clean up product. I didn't care and never chose it nor used it. Then in May 2018 (because they already have my credit card details) they then bill me for the PC clean up product as "automatic renewal". But I have never asked for it. Dont want it and now I have to fight for a refund for a service I never signed up to. This is a behaviour of criminal character. I will now cancel everything with this immense fraudulent company. AVAST is a scammer. Stay away!

Avast frequently pops-up screens stating that your computer "might be" at risk and solicitations to upgrade your antivirus program to some paid subscription service: Avast Internet Security, Avast SecureLine or something else. This is an aggressive and unfair promotion of their products. However, the problems start once you buy one of these updates. When I subscribed to Avast SecureLine, the license exclusively states that it is a Multi-device upgrade. Beware of the trick! once you buy one of these updates. When I subscribed to Avast SecureLine, the license exclusively states that it is a Multi-device upgrade. Beware of the trick!

I called customer service to resolve an issue regarding the malfunction of their program. Neither the scan, the cleanup, nor the vpn were working. According to them, the issue was complicated and needed to be resolved with another of their (costly) product. I downloaded another free anti-virus, found the threats (that Avast was unable to detect apparently) and deleted them. I proceeded to reboot my computer and everything worked. It took me 5 min (including rebooting my computer) to do so and no money. If a free anti-virus does a better job, why should I stay with Avast? Especially when they expect me to pay more when their product doesn't work.

It needs to give me more bang for the bucks it charges. Overall, it stops viruses and it works well. It works very efficiently and lets you know when your subscription is due to renew.

I have used Avast Antivirus and used to be satisfied, but not as good as used to be, always pushing you to buy. I have bought it but it seemed to disappear and cannot find it.

In the past I was pleased with AVAST. However when I receive my new iPhone X, the software preempted the effective communication of my Gmail. The determination was the address software was stopping Gmail from being sent. I have this technicians told me candidly they do not really support the Apple OS. And they were not sure what they could do. I discontinued the software. The rub is I had over 400 days left on my subscription and billing refuse to credit me any of the money back. So now I am paying over a year's subscription for software I cannot use not do I now have on my devices.

These people are always advising you of updates without really advising you if you're just updating software or if you'll be charged. Never actually shows anything about the price or if you are going to be charged. I absolutely hate this. If you ask for a refund, they say "Oh, it'll take 5-7 days to process your refund". They certainly can charge you in 24 hours -- but no they cannot do the refund immediately. My opinion is stay clear of this company.

Avast used to be my anti-virus software of choice years ago but it seems like they've sold out to some sketchy company. I signed up for the 'free' trial and it kept prompting me for a special price of $19.99 to get the premium version of the software. At the end of the 30-day trial my bank account was charged $42.79! I got the phone number associated with the charge from my bank because I could not locate a contact phone number on the Avast site. Upon calling I got in touch with a call center staffed by Indians.

Easy to install and great support. The cost is nearly zero compared to most! Great value, excellent service, never had a problem in years. Would recommend it to anyone.

Avast issue, a refund of the full amount promptly which was stilling in my Pay Pal account. I was looking for the credit in my bank account for nearly three weeks. Perhaps, there's still room for improvement in their automated messages to ensure customers check all their accounts. Thanks again, i feel much much better now, it should not have come to this, but i was running out of options to find a real person to talk to.

Avast's boot scan has been a lifesaver for my computer and my wallet. Its VPN works excellently to keep my online activity private. Of course it has all the other features that every antivirus program has. Finally, the stats report are revealing and helpful to understand where the threats are coming from.

We use this antivirus at our summer home as we are only there for a few months and it works for the time we are away from our main internet provider but nothing keeps the scam artists out. We lost a laptop to a scam this year.

DRI AVAST charged has charged my account and I sent an email to the company. I have no indication of license number is or what product it is for. Although the outgoing message is very polite, there is no indication how providing a response. I have waited for over 48 hours, have not even received an email stating it is being worked on. These days most large companies at least send you an email acknowledging receipt. Given what I have read online about the difficulty of canceling the auto pay, I am very concerned. Will keep you posted.

Don't know how this Avast Antivirus got on my computer and now I can remove it. Every time I try to uninstall it fails to do so. I do not trust this software especially since I did not download it. I believe it piggybacked on another software I downloaded now I can't get rid of it. Now that it is on my computer I'm afraid all of my private information will be stolen by this Russian company. That is well known for overbilling and stealing credit card information. HELP!

Avast does a very thorough job of protecting my PC from viruses and they give me notifications when they block a virus. I can't really fault them but they have one annoying habit that keeps me from giving them a 5: they change my PC settings from home/private to public. The only way I have found to change back is to shut down then reboot.

Avast internet security is crashing all the times on my computer. Also the scanning is not working and blocks all the time. When I ask Avast for help, there is just no answer. It is the first company I met that is not helping its paying clients. This is just cheating.

I use the free version and get very good results with it. It has stopped many a virus attack on my computer. I also the many options it provides for searching out viruses.

Avast is on all my electronics including my cell phone. I like the bell alarm if I visit a page that is questionable. It's amazing. I never had Norton do that.

I really love this software and would recommend it to my friends and family. It's super easy to use and it keeps my devices in tip top shape. It's simply a must have for me.

Avast runs 4 different operations on the startup which takes up almost 50% of the disk, RAM, CPU... Please is there anyhow Avast can be improved so that small processor laptop users like me could benefit with Avast services. I am using windows 8.1. Premium user of Avast Security and Cleanup Premium.

Avast Antivirus seems to work well and no problems so far. It checks all incoming emails and since I've been subscribing, there have been no virus or serious malware problems.

As with other people who have written reviews of Avast, I too did not realize that they were double and triple billing me until I woke up and saw that too many charges were coming through over a period of time. They count on you seeing the charge and ASSUMING that it is renewal time. I had been paying using PAYPAL - When I realized what was happening, I tried to contact AVAST, was given the run-around from person to person and finally a phone number in RUSSIA! I contacted PAYPAL and my credit card company to alert them that they should block AVAST and DIGITAL RIVER (their other fake company) from any further charges.

I am writing you in the hopes you can help me get what is fair out of this company ‘’Avast’’ which I feel has preyed upon me for years. The reason I have waited so long to address this issue with them is that on numerous occasions when I wrote or called the company I got a complete runaround, misdirection, and stalling that I believe is intended to break the complainants resolve is seeking justice.

Before I start my review, I want to address a common complaint in the hopes that it will help other people. When you sign up for Avast, KEEP THAT ORIGINAL CONFIRMATION EMAIL. It was the only email from which I was able to cancel my auto renewal by clicking on the "Order Portal" link. Cancelling your auto renewal in any other way is nearly impossible. The email they'll send you when it's time to renew offers an option to cancel, but when you click on the link, your information will always be "invalid".

I run 2 business & have 4 rentals, I'm the first to admit my accounting stinks. I noticed, while doing my 2017 taxes that AVAST has been charging me on 2 cards and from checking for 4 years. I have not idea how they got an additional card number and my checking account number except that they have access to my computer since they were my virus protection and internet security. The first person I spoke with reversed my 2018 charge but I was charged for internet security 3x a year for 3 years on 2 order number and 4 years on another.

When support for Windows XP was discontinued and Window Essentials antivirus support for XP ended, I installed Avast. It worked fine for a while, more than a year, but then I started having problems with Word 2007. When I changed directories to insert a photo the program would abort. I still had Word 2000 that I used occasionally and it stopped working. I am certain that the Avast program caused Word 2000 to uninstall spontaneously. After I uninstalled Avast about three months ago I have not had any problems with Word 2007, but have no means of reinstalling Word 2000. There were other problems that have not appeared since Avast is no longer there.

They can kiss my big toe for all worth. I purchased the 1 year all access antivirus, May 2017. Had to refresh my PC in December because of running issues. Couldn't locate my account info in the Account section, for reactivation, so went to their website. Absolutely NOWHERE to email Support, much less any toll-free number listed. Just a useless wasted page of b.s. links to click on, that reroute you everywhere, except to the business you need. So fed up with the nonsense, I Happily UNINSTALLED Avast and switched to AVG, which I had previously, and actually HAS support contact.

Product seems sound, however this isn't' about the product. It is about unethical use of my personal information! Either they sold my information or they have a breach on their credit card servers. The reason I know this is I NEVER use that information online. For this purchase I used my mobile number instead of my home as I usually do. It now has gotten several calls and I am getting new spam to my HOME email of which I also never use for online purchases. Too much going on since I made this avast purchase to be a coincidence. One of them was a mortgage company from out of state trying to validate my address.

I thought it was a lesser valued free set up, it's not. So I figure they will slow down my system in a random style. And it's slow that's why I'm downloading it. So I am going to buy a system, I already plan to right, but it would be cool to get a couple months free with their 2 month trial. NO. They still ask for a credit card... I really hate that, they also data mine you. So, I think I really hate that, but I'm stuck with this spy antivirus already so I figure I give my cc info, they will give me the FULL program for a couple months then automatically charge me after 2 months... NO. These idiots don't even give me anything more than it already. Didn't do for me even after they have my cc and agreement for 2 month trial. As if I want more than one system slowing antivirus on my pc - "free" or not.

I was notified 14 days before, that they would rebill me for another year. Last down on the page, there were a box for a check sign for NOT automatic renewing. I set a check for NOT. Nevertheless... They billed me for another year... And I had NOT used the program for a year. Sorry for my bad spelling, I am Danish... I speak a lot better...

I have used the Avast free antivirus for years and it seemed adequate. I must have upgraded at some time, because Avast turned out to have my credit card ON FILE. I have never used the upgraded Avast. My wife just discovered a charge of $69 from Avast in December 2017 and notified our bank. The bank also discovered there had been charges in 2015 and 2016 that were never authorized. The bank refused the charges for 2017, thus saving me $65, which was $5 more than the original statement. Avast refused to refund my other 2 years and thus scammed me for over a $100.

I have had the same issues everyone else is having, it's, (mainly), not with the quality of the product protecting me. Problems are with "if there is an issue that requires Avast to be contacted"! I was having to disable Avast because it would not allow me to open a program. That was the only way I could open it. Could I have found the fix, likely, but the mistake was contacting Avast. I pretty much had my computer held hostage. The first so-called technical guy I talk to turned salesman. Afterwards, I was forward to a real tech. I was sold something that just created more issues. Just like everyone else, getting them to understand and correct their wrong is fruitless. I still have to disable Avast to open or configure certain programs. I was a free user because I liked the service. I added some upgrades and went to the auto-renew. I paid my hostage fee and it wasn't repaired, so I'm making a change.

For a couple of years I used free Avast AV with no problem and Eset online scanner as backup. First Mistake: used 'free trial' version for 30 days. [NOTE: DO NOT BE FOOLISH AND 'BITE' ON THEIR "EXTEND FREE TRIAL" BY ENTERING PAYMENT INFO. Fortunately, I didn't. It appears they charge you even if you decline to buy]. When paid version trial expired, red ink warning said “You are unprotected!" ‘Danger!' And it locked me out of firewall settings. -- Sleazy scare tactics. Gave no instruction of how to uninstall paid version, but I figured it out. Just click 'subscription' on settings page, I think it was bottom left side of screen, and click to remove. It eventually*** reverts to free version after rebooting a few times but is not a smooth process.

I have the free antivirus from Avast; although they often tell you the things that are slowing down your computer and it can be fixed for a fee. They have stopped me from going into an unsafe website.

In 2015, after using the free antivirus service for quite a long time, I decided to upgrade. I was billed either $39 or $32 (can't remember right now), for the paid subscription from 2015-2016. Somehow, an extra service was added and I was charged $59 for that. I complained to the Avast people and was told that I ordered these products and that I had also opted for the auto-renew option. I told them to cancel the $59 product and to cancel the auto-renew.

One thing I really don't like about the latest Avast software is that it will occasionally present information on a pop-up page that says 14 or 15 or 20 programs are behaving poorly and your machine is running badly and some other things need to be fixed. It doesn't ever say what those things are nor does it present an opportunity for me to review the list of suspect programs or processes that they say are behaving badly, or... what exactly they are doing and what exactly is this bad behavior. They just offer a button claiming to "fix it". I've had programs like that in the past that say, "We will fix your PC for you..." They fixed it alright, I ended up having to reinstall everything.

Confidence in the program and in the company: Avast does all that it proclaims to do, and it even has a free program. The paid program is not that expensive, either.

I just installed Avast and ran it once and noticed something very dangerous to do, namely it wants to fix or make corrections without letting you know what will be deleted, quarantined, or changed. I'm a techie and helped too many computer owners that took the word of a program to make corrections for them. Otherwise it appears to have a nice and simple GUI, great options and choices, but simple allowing a program to start changing files isn't wise.

It's a great product that does what it is intended to do and is quite reasonably priced. I've used it for many years and am completely satisfied with the product.

When I tried to log in to Avast security using a password that I had been using daily for over 6 months, I got a message that said my password was incorrect. I tried logging in several times and had to end up calling tech support. When I told them that I was blocked out and wanted to know why, their response was that they would have to take command of my computer and delete the password... At a cost of $50. I told them the problem wasn't on my end but they would not fix it unless I agreed to pay. Terrible customer relations. Stay away from them.

I have used Avast for many years. I have noticed that as long as you stick to what you intend to do on the internet, it works very well. Even if you stray just a bit the computer or laptop will be just fine.

I have used Avast for at least 10 years and have been totally satisfied. I started with the free for home version and have graduated to the premium version with a ton of extras that are great for me. It hasn't let me down yet!

I have never had my computer infected by anything since I have been using Avast. The only issues I have with them is that it seems like there is always something else they want to sell you so that you have various packages of varying protections instead of just having one or two packages. Adding these other protections adds up pretty fast, I went from the free anti-virus package which did work it seemed, to now I'm paying about $80.00/year. Still, the bottom line is that I've had no problems since I've been using Avast and I'd recommend their protection to most anyone.

About a month after purchasing my Asus laptop I had a problem and a helpful Best Buy tech recommended that I download Avast for free and use it as my antivirus. So I did and I left it on for about year but never used it because it wanted me to update to a premium subscription for it to do anything and I didn’t want to so I always clicked decline. But after beginning to use my laptop for school more and being on public servers more I thought I would look into a good security system and I selected Norton which recommended uninstalling avast so I complied.

I'd used Norton Symantec previously and found it overpriced for what it delivered. The free version of Avast was better than the pricey Norton. I've since upgraded Avast to get additional features that I value.

I have used the expensive programs. Avast easily equals or surpasses all. Norton disappointed me by its sluggishness - I removed even when free with new computer.

Aug 2017 registered with Avast Antivirus, was protect, but then the nonstop pop-ups to upgrade now! Dec. 18, pop up told me to save your 442 passwords now! Then my computer blow up. Unable to run it, had to run it in Safe mode to remove the program and lost all my passwords!

So far so good! Been using Avast for 3 yrs now and never have had any problems like I did with Norton Antivirus. It was horrible constantly problems not self explanatory at all!

I had to renew my Avast subscription this past August. I opted to increase coverage at the $64 rate from the $32 I paid the year before. I got nothing 'new' for my $$. The coverage is still the same I had for the $32 fee and every time I get msgs. from Avast that I need to do something to increase coverage, update a driver, etc., etc., they want to bill me another $1.99/mo or $24+ annually for each of these 'add-ons.' I have not paid any more $ into this and don't believe anyone should! For the extra $ I paid, most of these add-ons should have been included in my last license fee. To have to purchase all the additional options they want you to buy after they scare you into thinking you need them, one could easily have over $200/year into this!

On Friday, my 2-year-old computer updated and Avast stopped working and my computer began running slowly and wouldn't download anything, particularly TurboTax that I needed for a deadline. I spent hours troubleshooting. I finally contacted Avast tech support yesterday and they assisted me with disabling Avast (said it was running despite it saying it wasn't) so I could download and then reactivating it. They apologized and said they were working on a problem between Avast and Microsoft. Tonight when I attempted to get assistance to download the final aspect of the program, tech support informed me they couldn't help me without a large charge because I wasn't the "right kind of member."

I use the free package and have been very happy with it. The other packages may have more bells and whistles but this is fine for my purposes. Also I feel exposed when the time is up and I have forgotten to renew my membership.

We downloaded the free Avast Anti-Virus and also ordered the 60-day free trial of the PC Cleanup Premium. They took our credit card information and charged the card immediately. Once I received the welcome email the license code they sent me would not work. FORGET about even trying to get anyone on the phone. It is impossible. They continue to direct you to the website. I have yet to speak to a human. I have wasted 2 hours and am worse off now than when I started.

I have used Avast for many years with good success. Recently my printer would not work after Avast said my driver is outdated and for a fee it will update drivers. Is Avast messing with my drivers? After checking my task manager I saw Avast Driver updater was hogging up space. Went to Avast settings and disabled driver updater and things settled down. Restarted computer and all is well. I believe these extra services that Avast wants money for is actually harming our computers.

An unauthorized "automatic renewal" hit my acct for $64 for simple anti-virus protection on one computer; the first year had been about $20. The Indian help desk tied me up for 30 minutes and commandeered my computer after which he agreed to credit back the $64 IF--get this--I paid a "cancellation fee." I asked how much the cancellation fee was and he said $79!!! He then dared me to contest the charge with my bank. The guy was rude and incompetent.

Purchased a subscription. Installed Avast. My download speed went from around 30 to 0.9 to 1.1. Avast recognizes that it slows speed on its site and proposes some "workarounds" which amount to turning off several protections. That didn't work. Another computer on the same network is still getting 30, the Avast infected laptop is barely reaching 2.3 now and then. I have canceled my subscription and requested a refund. How DARE Avast advertise that it is "lighter" and faster. Nonsense.

I have been a subscriber of Avast for a number of years. In the beginning, the service was great, but in recent times their service has gone from customer service to promoting upgrades and $$. It seems that Avast is now finding "issues" all the time and when you want to resolve it, you must upgrade to another program. I was totally out of service almost of all of 2017 because they had applied my account to another computer. Now I have been informed that my Premier and Cleanup will be automatically renewed by December 5th. I tried to open my account to update my credit card information and I could not access my account. I called the telephone support number and got a woman who could barely speak English and could not seem to understand what it was I wanted.

I purchased Internet Security in August, 2017, from Avast and now they are telling me to purchase the Cleanup Premium because there is 100 gig of temporary files that need to be cleaned from my hard drive. I look at my C drive and sure enough, it is 100% full with no space remaining. So I delve into some research to see what is taking up all the space on my hard drive and there should be 100 gig of free space on my 250 gig hard drive but somehow it is all used up.

Recently, I have been experiencing trouble auto filling web forms with my iMac Contact Information. So I started checking into a potential conflict with Avast blocking pop-ups. It seems for my entire System, Passwords and Web, "No Shields are Activated." Who turned them off? It certainly was me. They show zero files infected but zero files were scanned. Is this a Scam? Do you have to pay a sizable upgrade fee to get any protection? When trying to login to my account with Avast via my Google Account, "Avast would like to: View your e-mail address" and "View your basic profile info." Shouldn't they have this information? Also, a popup window appears asking for permission for Avast to install a new helper tool. Are they really giving you any security with their free app?

Warning on Avast Cleanup Premium - Very buggy and dangerous software from Avast! I am an Avast Premier and Avast Anti Virus subscriber for many years now until I used this Avast Clean crap. It deleted and destroyed 159GB of my very important files!!! It scans and says it will delete 159GB or temporary program files and cached files and so I clicked yes. Only to find out it deleted permanently all my important files in DOWNLOADS folder. I’m using Windows 10. Very crappy and disastrous piece of ** from Avast!

I used to have Norton. They kept going up every year. Avast works wonderfully for a fraction of the cost. Norton just wanted too much money, and their customer service wasn't all that great.

Try Avast and you will like it! There are lots of antivirus out there for choice, some are free, some are with annual fee. If you like to pay for the program, that's great, and do it as you wish, pay for service, as by paying fee, you might get so called customer service etc. However, if you are looking for free software, then this is the one you could consider, as they offer you both free & paid version, the different at least is you can reach customer for live help and Q & A etc. There are may be more other service or benefit for paid software, but since I only choose no fee side, so you need find out yourself. But, personally, I use free version and I feel I am protected and I am fine with this status so far.

Avast (free version) has degraded to the point that their obnoxious marketing annoyances are too numerous to tolerate. But it's only given me a few false positives in 15 years, it doesn't overload older hardware, it updates automatically if you want it to. If you complain about the marketing pop-ups on their forum, the cheering section will put you in your place.

I ended up going with Avast as there was a virus and they really helped me. Regarding coverage, they are a little higher price, but I think they are worth the price. I really have not had problems contacting them, except they are foreign and difficult to understand.

I signed up with AVAST ANTIVIRUS PREMIER PACKAGE 6 months ago. After a week or so they changed my service so it would not clean my computer. Basically they took out the "FIX IT" option. They lie to you when they sell the product stating PREMIER is the total package you need. It works a few days then after that you can only see notices showing "YOU HAVE A PROBLEM", but when you call them they say that requires a new product. The first time I called I said "GIVE ME BACK MY MONEY", they added a 2nd service and double charged my card. So they apologized and added cleanup.

I have been using Avast for 10 yrs and has never gotten a virus, and is constant on updating information on new virus, and tells you how damaging the virus will be to your phone or PC.

Avast is not bad but it takes forever to download, I checked my settings, etc and are fine. I use the free app so maybe that's why the download problem probably to aggravate you til you upgrade.

I have used this antivirus software for about 5 years and so far it has been good. The only problem I've had is with the firewall. It's a little bit cumbersome to use.

Avast Antivirus is free and works well. I also don't click on unknown links etc - and am fairly computer literate. I think it is the best deal and have used for years.

So far I haven't gotten any viruses. I had it for 2 or 3 years. I use other clean up tools. So all together, I have not had any problems. I have used Avira and AVG in the past. They were OK at the beginning but as time went on AVG began acting like a virus. I tried to uninstall using their online software and it failed. Had to contact service dept. Two technicians and they couldn't uninstall completely. Awful. Avira had lots of ads, and seemed like it just wasn't acting right. Uninstalled it.

After the Kaspersky scare earlier this year, I switched to Avast when our IT specialist recommended them. At first, I liked (and still do) the intuitive interface. I did the trial and it worked well, so I decided to buy the premier protection package for a year. That's when the trouble happened. When my trial ran out, I should have been switched automatically to the paid subscription for protection, but got a flashing red message that says "Your License Has Expired." It looked scary so I called technical support.

Just a call for help and they are there. Although I can fix whatever myself with their online help. The money that I paid Avast is nothing, if I had to pay a technician coming to my home.

I have been with Avast for years. They have recently changed their numbers so that all you get if you want basic customer service of an admin or billing type nature is a recording saying you must go online (Avast.com/support), type in "contact an agent" (yea, right... What a bad joke...) which then directs you to another link where you must download the Avast Support Tool, then fish through all of that to finally send a message. Then you might get an email about how busy they are and how important you are and how someone will get back soon (Email? Phone? Via the online link? They don't say... i.e.- worthless!! Are you just supposed to sit by something all day wondering how they're going to contact you?).

I have used Avast for years, recommended it to my friends/relations for their computers. After recently updating I'm finding that my PC performance is less than half? I cannot find how to improve performance. Avast - an Avast client is typically running at 40+% CPU Usage perpetually - worse if I'm running Chrome browser. Other than changing Antivirus software - how can I get better performance?

Upon the recommendation of friends and a reasonably strong Consumer Reports Score, I got rid of AGI when I realized I had been the victim of one of the companies claiming to clear your computer of trojans and phishing software and downloaded Avast Internet Security. Avast started out with a "free" download that eventually cost me $300.00 once they convinced me that they had to clean my "root directory." The cleaning process took them four hours and when they finished this preliminary sweep and cleaning, several applications that were working before they took control of my computer were no longer operating. I had to argue with them and demand to speak to a supervisor before they restored my computer to where I could once again save documents in Microsoft Word and access my email account on Yahoo, which were not malfunctioning before they supposedly removed the malware.

Note: False Positive on HTml:Script-inf notices. I've gotten False Positives on at least 3 web authoring utilities I use and was trying to report this to help Avast out and let them know about the utilities and Authors but Avast is not set up to work with their clients! Very disappointed in the circular website to phone back to website setup Avast has to discourage anyone reporting problems. I was going to report That this is a false positive (typical Avast false detection). The file is part of ckEditors File Upload Facility and there is nothing in that file that is a virus.

I have been using Avast for years. About a year ago it began arbitrarily deleting files. It deleted files that control my chicken brooder. It deleted files that control my aquarium environment. I restored these files and set exceptions for them in Avast settings. BUT - with the next update, everything set to default and my files again got deleted. And this always happens overnight when it can do the most damage. Avast was a great product for many years. Today it's an utter nuisance. Don't go anywhere near it if you value your files.

I have used Avast for several years now, I have not ever seen them on any top 5 detection, prevention, or removal list for malware but they are always ranked pretty highly, especially comparing their free version to other free anti-malware software. I absolutely love their boot-time scan feature too. I bought their Internet Security a few months back and had never had any issues with the software or its protection. My computer ran into some problems and I ended up reinstalling from a thumb drive Windows 10 that I got directly from Microsoft's website and from a safe computer.

I kept getting emails about re-newing Avast CleanUp. I did not respond by to one and that was to cancel my renewal. Today I get an email and they have already charged my MC $41.99. I went to go their site to cancel yet again called avast.com/find-order and could not sign in using my ID & PW or the alternate Email & Last 4 of my SS. The site kept saying "Invalid Info" and the site just kept returning me to the Look Up Your Order page. When I called the support person kept me online for many minutes and then because he could not help me I got his supervisor. The supervisor wanted to charge me $80 bucks to cancel a $41.99 order I didn't place or re-new.

I re-installed my O.S. last week and have a bare bones setup with minimal apps/drivers installed. I woke up today to a pop-up on my desktop from Avast (which is another problem unto itself) telling me I have "performance" issues. I thought, "Oh yeah, this should be funny". So I clicked on the "fix my pc" button to investigate the log of "errors" they found and boy did I have a hard time getting up from the floor after laughing so hard. I'm running Windows 7, client, and Avast tells me I need to "tweak to allow multiple TS Sessions".

I noticed a charge on my Visa card from Avast. When I called to ask why they had charged my card, the recording sent me to the website. Once there, it asked for my account, then told me I didn't have one. When I tried to create an account, it told me I already had one. When I FINALLY got to a human being, he took me through the same steps, with the same results. To be fair, this charge initially was made by my husband, knowing we had an account with Avast and assuming it was a charge I would agree to. When I learned of it, I tried to cancel it. When I received notices, I tried to cancel them. Apparently that didn't work. I have disputed the charge with Visa.

Updated on 10/25/2018: They asked me to contact them. I didn't see it then because it was done here at CA. I spent hours digging up the info, and receipt for them. They wanted to investigate it. Here is what became of it. "Thank you for the response. I'm going to escalate this to our consumer escalations team so they can handle this directly for you. Do you have a preferred email address they can contact you at?" -Avast Team.

I bought and paid for Premier Anti virus. When something slowed down and couldn't get my External hard drive to work and my PC Avast software. Tech support lady said she ran test and my computer is about to crash. That I needed a whole new Internal hard drive replaced. And her supervisor concurred. Yet when I went and did the research myself it was just a DNS server error and a USB drive reset. Had to spend 2-4 hours doing my own research to get Avast to work again. Why did I pay such a stupid company to protect and clean up my PC, only to have them tell me the wrong info and waste so many hours of my busy day? Unreal and totally made me not trust in their support and company.

Avast anti-virus for Mac did not protect my Mac. In fact Apple said it had bloatware that destroyed it's interface so it crashed and my back up had failed so I have to start with a clean mac. I had premium service for Mac as well as their private VPN (paid). I called Avast and they charged me $150 for full professional help. It did not work. The tech people disconnected and nothing was resolved until I took it to the Apple Store. It was temporarily resolved. The VPN did not stop anything. Also these tech guys told me to go to the post office and ship very close by and they would still be working on it but they were not. It's a joke. I am going to do a charge back on it. Because there was nothing premium about it.

Wish I would have looked on here before dealing with this company. I'm writing this from my phone because I can't use my computer after running their cleanup software. I noticed a charge on my PayPal account from a company I didn't recognize or authorize. Looked into it and found out it was Avast. I have their free antivirus software but have never purchased anything from them. Called tech support because the number for customer service directs you to their website.

I downloaded the FREE Avast Antivirus and they somehow got my PayPal information that I NEVER give out and over drew my bank account charging me $49.99! When you call the number you goggle for their contact number it goes to their tech support and they want to charge you $99 an hour to remove it from your computer! Good thing I already know how to remove it! I'm on the phone with them right now demanding a refund. I will also be filing a complaint with the BBB. Do NOT EVER download their software to your computer. They will hack your bank information and PayPal information and rip you off!

I haven't been this aggravated in a long time! I experienced some problems in my computer after I lost all programs and local folders (minus my files) to a virus which Avast failed to intercept before it caused my losses. I had an Internet Security from them and it should've caught that bug. So I didn't complain about not catching that bug when I called but instead more important to me was to fix those problems. First of all I had a very hard time to understand their accent on the phone and it became a torture to try to understand them. I did my best and stayed on the phone with them for as long as they said they needed.

Do not purchase this Avast software! I made the mistake of purchasing the software for 2 of my computers. I purchased the Avast premier version. Spend over $100.0. The program did not operate properly and adversely my Outlook program. I spend an addition $199.0 with AVAST CARE customer support. I spend literally spend 2 and 1/2 days over 15 hours on live online support. None of the technicians could solve the problem. I got so disguised that I remove the software from both of my computers. Take this as a warning, DO NOT BUY!!!

I had used Avast for many years without problems, then at the end of May, 2017, the software vanished from my laptop. A call to their tech support lasted 3 hours to fix at a charge of 49.99. I told them I had already paid an annual subscription to protect my computer and they said that tech support wasn't covered. In essence, they had me over a barrel. After getting a supervisor on the phone and explaining my disbelief they were charging me for something their software should have prevented in the first place... She didn't waiver. Pay the 49.99 or NO FIX. Reluctantly, I paid the 49.99 for one phone call, then the same problem happened just one week later.

Okay! Angry beyond belief and a little paranoid. I had been a Avast customer for over 10 years. Upgraded my computer. Bought new from Best Buy. I called the Avast help number to properly install my product prior to doing anything on the computer before plugging it in and connecting it to the internet. Avast does a scan. Says that they can't install Avast because it has a Windows problem. I would need to upgrade my support to have the Windows repaired first!!! ** After a long discussion about how it is possible this happened to a computer. They said it had a Windows error that would cause Avast not to work properly. **!!!