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I have installed Avast after malware got onto my computer, and I had to do a full restart of Windows 10. I already have Mcafee, which costs money just to protect you from a virus.>:( I shouldn't have to pay just to be protected. If the company believes in the customer and wants to actively be there for the customer, not just to get money, they would make this aspect free. I understand the other aspects, but you should be protected from malware on your computer. I was going to originally install Norton, because I've used that Anti-virus protection before, and, I like Norton, but I also know they make you pay, for literally everything, so I decided to try a new Anti-Virus. I found Avast upon my search. It looked good from the logo and the website.
I installed it and immediately was impressed with the user-interface. When I got re-directed somehow to another website, it protected me immediately, and even buzzed letting me know. Not only that, it told me what drivers to update, (although I only have free version so I cannot install this), but I can install the drivers manually myself, now that I know what drivers to install. I also swear my computer was speedier since this app install! This protects me from what I need to be protected, without money-costing me, because they care about me, not just my money.
I just love this product so much! Everything is perfect with this! I am going to stick with this Anti-virus forever! I love this Anti-virus so much, that I decided I am going to upgrade so It'll install drivers for me and do lots more! This program has so many features versus Mcafee, (which I also have but won't do anything because not paid!), and so much more than what other virus-protection services have. It also has good Anti-virus tests to prove it! Thank you so much Avast, you have changed my life for the better. Definitely will recommend!!
Thanks for your feedback and for choosing Avast for your security needs!
I have Avast Premier, Cleanup and SecureLine. SecureLine is working normally. Premier and Cleanup have both been completely out of service for 2 days, starting April 3, 2019. Cleanup simply will not open. Trying to open Premier gets a black square on-screen that says, "UI failed to load. This is embarrassing. Your protection is running, but the UI is having a really bad day." Well, this is the 3rd day. What's happening with Avast? Can't find any news stories related to problems at Avast. Is it just me?
Thanks for reaching out! We'd recommend running a repair to try to resolve the issue. Instructions for this can be found in our website.
If this does not resolve the issue, please contact us privately with your name, Avast account information, and your preferred contact email address so we can work with you directly.
I'm using free Avast Protection. Recently, Avast has interfered with my computer by replacing Adobe Reader with its Avast Browser for reading PDF files. It has made it impossible to use any other programmes for reading PDF files, preventing me for installing Adobe Reader again and actually making Adobe disappear as an option for reading PDF files. I wonder if it is the company's policy?
Thank you for reaching out! Our software would not have replaced your existing product with our browser without your permission. There would have been a option when installing our browser to include PDF documents. Please check your default programs list in Windows for the option to switch it back. If this does not resolve the issue, please contact us privately for further assistance and we'll be happy to help!
Since 2005 I have utilised Avast antivirus free version and later paid, and despite being free, it has protected my computer from virus, malware and recently stopped countless of ransomware attacks that have been going haywire on the Internet line in my area. Reading countless of the negative reviews of this program I can without a doubt say these people have no idea what they are doing, it surprises me they even know how to turn a computer on.
Avast unlike many other AV software I have tested, has successfully managed to isolate viruses and malware even in archived files surprisingly. Another astonishing feature with Avast subsequently missing from vast majority of other AV programs is customisation in the installer letting you decide exactly what you want included and what you want excluded.
Avast AV also gives you good control of settings, all the annoying features can be easily turned off, Avast has always had a good interface which really helps navigating through the various advanced features. Avast not only lets you quick scan but also do complete scans, Avast also includes a boot scan option which will scan your computer before Windows boots, extremely helpful in removing very dangerous threats.
Despite this, Avast will not compromise in safety even on the free version and will constantly give you offers on the paid variant, there no reason not to accept. Avast is also one of the extremely few that STILL supports Windows XP and Vista to this day letting you safely use older computers with Internet connection. As someone who still has to rely on old systems for crucial software support, this is a Godsent gift to not having to worry about ransomware attacking old systems thanks to Avast.
All my clients really like Avast except the annoying pop-up reminding them to buy the software but people having previously had their computers attacked by virus has never had issues after I installed Avast free Antivirus on their systems afterwards. It can without a doubt be said that Avast tops all charts in review sites for best protection, features, user friendliness, and excellent customer service willing to help. It is hard to understand why Avast themselves receive such harsh critique when they are just trying to help, but in reality there is no helping the helpless.
Thanks for your feedback and for being an awesome Avast customer! We're thrilled to hear you've been pleased with our software!
I have read all of the reviews for AVAST that were published this year. Although I found a few of them troubling, my experience with AVAST has been efficient and helpful. My observations are that the AVAST program works well for my WIN7-64 bit computer. I don't doubt that AVAST is a complex program, and there could be occasional problems, but I am very satisfied with AVAST.
Thank you for your feedback and for choosing Avast for your security needs!
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Once you download this virus, good luck in trying to get it off your computer. It doesn't provide you any protection, it just keeps offering you the products for purchase. Save yourself the trouble and don't download.
Last March my Avast subscription was finished. I declined the renewal, but they renewed it anyway and put it onto my Discover card. I've called 3 times to uninstall the automatic renewal and I did cancel my subscription back in March. But they charged me for two subscriptions. Two separate charges. One was 65.99 and the other one was 54.99. I have put in a dispute to my Discover card. They said they paid Avast. Then they put the chargeback onto my account. I can't get rid of them. So, a lawsuit is my only recourse. I don't want to pay a ton of money to sue them but I don't see any alternative to rid them off of my account. They will continue to renew that lousy company. I have had Norton for my security since last March, 2019. It's a catch 22. You can't get rid of them.
Thanks for reaching out! Please contact us privately with the purchase information (dates, amounts, etc), your full name, and contact email address so we can get this resolved for you. We also offer the ability to cancel your subscriptions yourself and we'll be happy to get that link to you, as well.
I tried a free trial of Avast. I decided not to buy the product and cancelled (Before the renewal date). Avast charged me anyways. Considering they still charged me the antivirus software ought to work - but it is deactivated. I'm afraid you can't trust Avast to stop charging you when you cancel a subscription.
Thanks for reaching out! You would have received an email with an activation code. Clicking Menu>My Licenses and entering the activation code will give you access to your upgraded subscription (should you decide to stick with us). If you'd still prefer to cancel, we'd like to help get this taken care of for you. Please contact us privately with your full name, email address, and purchase receipt so we can further assist you.
We run Avast Business AV and for no reason about 5 days ago the def's quit updating. Nothing changed on our network...just "Poof" no updates. The dashboard tells you on one line that all 90 computers have been updated, and on the next line it tells you that the AV def's failed on all 90 computers. We are a business and with all the users we have, sooner or later one idiot will click something...and you know the rest. Contacted Avast and was told it was everything from dropped packets to the firewall (the firewall is controlled by Avast AV!). Then for no reason the def's start updating. Takes forever for them to get back with you and this is not comforting as your AV def's get behind. I would look at another product. Jim **
We'd like very much to help you with this. If you'd like to message us directly here, it will be helpful to know the admin email of your Avast Business console (if you have a cloud managed version) or the specific versions of Avast Business you have installed, as well as the ticket numbers you received from support.
If you are on Avast Business cloud, you can also chat directly with support right from your console.
Please let us know, we look forward to getting things resolved!
HI. Recently I purchased two licenses. One is the Avast Premier and one more is the free trail internet security. But then later I don't want them due to few system issues. I cancelled both of them but then I don't see any confirmation of the same. According to 30 day money back offer please refund my money and also it's a request to please confirm my cancellation for auto renewal system for both of them. I tried all way but I have proper confirmation. So please respond. Thank you.
Hi there, we'd like to help you out directly. If you prefer, you can send us a direct message here with your purchase email and your sales ID numbers, and we can work from there. Or, you can reach out to official Avast support here -- and our team will look into your issue directly.
We look forward to getting things resolved and thank you for reaching out!
Updated on 7/9/2019: To be continue (part II). They still asking for the purchase ticket, I did Reply them the purchase ticket by e-mail. Seems they do not recognize of the purchase... Also was attached here in ConsumerAffairs the ticket as proof of the purchased in (part I). Their customer service is not good and very slow to resolve any issue.
Original Review: I bought an Internet Security service and didn't obtain the service. I paid them and they are avoiding its duty. E-mail after e-mail they do not recognize the payment did and avoid its duty. Order#: **. Payment done on 07/02/2019. I want to aware you all folks to avoid doing transactions with them. They may fraud you as happened with me. Be careful!! And aware to others that it is not reliable company.
Thanks for reaching out! Please contact us privately with your full name, email address, where you purchased our software from, the amount paid, and your order receipt so we can get this resolved for you.
License valid for Avast premier until December 2020. I received emails the internet protection was expiring soon. Tried calling the 866 number and was on hold for over an hour. Gave up and sent a message via the website “menu”. No response. Found an old message from tech support with a support number for a problem trying to load TurboTax (problem was never resolved, support said to contact TurboTax and stopped replying to my messages). (Finally loaded TT onto another computer and did my taxes without issues) added my expiring issue to that message and still no response. Called again on July 6 at 8:18 AM, put the call on a timer and finally hung up after 2 hours and 52 minutes later without a response. There apparently is no support, either for technical or billing issues. Take the free but avoid paying for anything with this company.
Thanks for reaching out! Please contact us privately with your full name and registered email address so we can help get this sorted out for you.
I purchased the internet protection but decided to terminate the service and go with another internet protection company. Upon calling to cancel the service I had expected to not be refunded but I did not expect to be charged a renewal for the next 2 years after contacting to cancel the service. I contacted them asking why were they deducting money from my account when I called and cancelled the service.
The person said there are no records of the call and that I was on an automatic renewal. I told them to give me my money back and terminate this service immediately. He said he would only issue a refund for the most recent deduction but after getting off the phone with them I received an email saying I no longer want to be on the automatic renewal not that I wanted the service cancelled or that I would be refunded. So there is still no record of me trying to terminate the service. I will have to change my banking information given to them to ensure they are not continually fraudulently stealing money from me. This company is a scam. DO NOT GIVE THEM ACCESS TO YOUR BANKING INFORMATION.
Hi Pauline, we're very concerned about this and we'd like to help. Please contact us privately with your Avast account email, sales ID number (if you have it, from the original purchase) as well as the number you called (so we can verify you were on the line with official Avast support.) We'll get things straightened out for you.
Team, Have purchased Avast Antivirus for 2 years 1999 rupees subscription and payment also completed. But still did not receive the licence in to my email ID and amount is detected from my account. Please help on this issue. Thanks.
Hi Rajendran, we'd like to help you with this! Please send us a private response with the information regarding your purchase, such as the email you used for the purchase, the vendor, and the sales ID if you have them available. If you prefer, you can also email us.
In the mean time, you may also want to check your email provider's junk or spam folder in the event that they, in error, blocked the email you would have received after your purchase.
I’ve been getting double billed every year for the internet security package even though I own only one laptop. I am also being charged for a Premier package which I thought covered everything the internet security package covered but it’s an additional $70. Would have never signed up. Emailed 3-4 weeks ago and got no response. Good luck finding a phone number to call Avast. Emailed again today. After countless hours spent in the last year, I believe I have FINALLY turned off auto-renewal! Avast instructions don't match what what you actually see on the screen. Beyond frustrated with this company! I want my money back.
Thanks for reaching out! We'd love to help get this resolved for you. Please contact us privately with your full name, email address, and any information you have about the charges.
My laptop was working slowly. So, I decided to uninstall programs to see whether that would speed it up. One of the programs I uninstalled was Avast Free Antivirus. The problem was that many of the program files stayed on my computer. There are 25 folders with hundreds of files each. I used the Avast Uninstall Utility but the files still did not delete. I even tried going into my computer in Safe Mode using the uninstall program. Still no luck even when I tried to specifically choose which files to delete which the uninstall utility allows you to do. I tried contacting Avast but they never got back to me. I don't know whether these files are detrimental to my computer or not but I resent having to leave them on my computer.
Thanks for reaching out! We're sorry for the inconvenience and want to help! Please contact us privately with more details including your full name and contact email address so we can better assist you in removing the files.
Continuing to charge me despite multiple requests from me, in writing, to cancel my service. Will confirm refund via email, intentionally not reference canceling future charges, and then we're back again with the same problem a few months later. It is not possible to cancel the auto-renew option through their customer portal and you'll be stuck contacting them directly each time to request a refund. Fraudulent practices. Have already spoken with representatives "Vladimir" and "Arvin **" and the issue is not resolved.
Thanks for reaching out! Instructions for canceling your automatic renewal can be found on our website. We will contact you privately with a link to the instructions, but would also like to ensure this gets handled for you. Please forward your full name and contact email address to us (privately) and we'll be happy to assist!
Let's start by saying that I have known this company since they first showed up. Used to be a great antivirus but now it's just another ad spreading resource hungry program. On the top of that the program will not let me uninstall it and just keeps on saying that the setup is running. Had to use uninstaller to get rid of it. DO NOT USE.
Thank you for your feedback. We designed our software to be light on system resources, so we're concerned to hear you feel it was using more than expected. We'd like to get more details about what you saw and find out whether you tried running a repair, etc. Please contact us privately with more details and we'd be happy to help get it sorted out for you.
Updated on 06/12/2019: After completing Avast's survey, they apparently had a change of heart and decided to issue a refund. I appreciate that but still would caution anyone running a new version of Windows Defender to not install Avast.
Original Review: I made the mistake of purchasing a one year subscription to Avast. I have a newer computer with a current version of Windows Defender. Defender has improved to the point where you do not need another antivirus. Once I downloaded the paid version, I started to have trouble with my computer. When waking it up, the hard drive would run continuously for three to five minutes and adware appeared that Avast could not remove. I had to take my machine to the repair shop to get it fixed and was told Avast was the problem. I contacted the company, explained the problem and asked for a refund. But, because it was a few day past my 30 money-back guarantee, they would not refund the money. Bottom line is I would not recommend Avast if you have Defender. I would also not recommend Avast to anyone based on how they blew off my issues. A good company would have been more responsive.
Most antivirus products will conflict with each other, potentially leaving you unprotected or cause unusual behavior. If you'd like to still be able to use scanning or any of our other features, clicking Menu>Settings>General>Troubleshooting>Enable Passive Mode will allow you to continue to use Defender without further conflicts. Similarly, you also have the option of placing Defender in Passive mode. If you'd prefer a refund, please contact us privately and we'll be happy to help.
I was wrongly charged for items that I didn't want to purchase. A customer service phone number has been impossible to find. I would like to cancel those charges to my credit card, and stop auto-renew.
We'd be happy to help! Please contact us privately with your full name, email address, the amount of the charges, and for which product(s) so we can get this resolved for you.
Avast employs increasingly deceitful practices meant to lure users into installing additional or paid versions of Avast software, which results in a horrible service experience for users. Scan results from free antivirus are purposely mixed in with sneaky prompts for money. They have gotten so bad that I frequently receive calls from panicked acquaintances, using free Avast product, sure they got a virus and scared off all the popups (all from Avast antivirus, actually).
I recently installed a FREE DOWNLOAD VPN option. No mention of it being a paid add-on anywhere until after your install succeeds, not on a download page, not on a download instructions page or on setup instructions page. Avast conveniently omitted that it is in fact a paid product from all its marketing and product documentation prior to install. Simply no way of knowing. It is up to the duped user to later try to de-install the program (or try). Viruses behave like this. I am a former IT security officer and I no longer recommend Avast products due to Avast's increasingly deceitful business practices.
We're sorry to hear you feel this way! You have the option of adding/removing components such as CleanUp by clicking Menu>Settings>General>Troubleshooting>Add/Remove Components and checking or unchecking the appropriate selections. While it's true we do notify our customers of our other great products and features, these can be adjusted in our upgraded products by clicking Menu>Settings>General>Personal Privacy and unchecking the corresponding boxes.
They'll sell you the product but don't tell you that it won't work with McAfee which was pre-installed. Then they want to charge you to uninstall McAfee. Of course, during the 60 day trial when you call 'em they'll make sure that it works but after the 60 day free trial the computer won't do basically anything and now your past the 30 day refund period.
Thanks for reaching out! Most antivirus products will conflict with each other, potentially leaving your system unprotected. McAfee offers instructions on removing their software on their website (they also have an uninstall tool if that process doesn't work for some reason). Once uninstalled, you should be able to successfully install and activate our software. If you have any additional questions, we'd be happy to help you privately.
While Avast has good Internet security and malware detection, so do other popular free antivirus softwares. Avast has by far the highest false positive virus detection I've ever seen, constantly losing important files due to Avast shoving them into the virus chest and then throwing out errors when I try to restore files. Don't use this, or even worse buy it. It's garbage.
Thanks for your feedback! We'd like to help understand what you're seeing so we can better assist you in getting this unusual behavior resolved. Please contact us privately with additional details as well as your full name and subscribed email address and we'll be happy to help!
I was billed for something I didn’t purchase nor subscribe to. It just showed up on my credit card bill. I have renewed my subscription this year for the VPN and the internet security, but Avast billed me for a 3rd product, which I am even unaware of what that product is.
Thanks for reaching out! We'd like to help get this resolved for you. Please contact us privately with your full name, contact email address, and a copy of the billing receipt and we'll be happy to assist!
I signed up for the free 30-days trial version of it. I've since uninstalled it and forgot about it. Email came to me about the automatic purchase but I never saw it because it went in spam. 44 days later, I've been wondering why are there 63$ missing on my bank account until I accidentally found the Avast email with the bill. I filed for refund - but their policy is 30 days (unlucky me). I tried to cancel the subscription using the link in the email, but check this. THERE IS NO WAY TO CANCEL THE AUTO RENEWAL IN THE LINK PROVIDED.
You have to search for 20 minutes by trial-and-error to stumble upon help/customer support/subscription/"please cancel auto renewal" to stop it. So no, going to the tab "my subscriptions" will not help, it's there to fool you, to make you give up. All in all, it's a SHAME that a very big corporate name like Avast is handling their business on such a scammy model, fishing for accidental auto renewals and trying their best to deter people from actually canceling it.
I can't speak for its ability to protect you from viruses. I can only attest to what it's like trying to uninstall it. I never tried to download Avast (free trial), yet somehow it ended up on my desktop (I'm guessing it was downloaded by mistake). I thought it was weird, so I went to delete it, which I didn't have permission to do even though I have admin rights. Tech support was remarkably unhelpful. The software is harder to uninstall than the worst malware I've had to deal with.
I tried changing ownership of the files, ending the processes, deleting from command line, all to no avail. You shouldn't have to force your users to download a separate uninstall tool and boot in safe mode in order to remove your app. It's insane. And the fact that I did all that and still have Avast files on my computer I can't get rid of is infuriating. As a programmer, this whole app is very much not user friendly and has several features I would consider highly invasive. Download at your own risk.
Thanks for reaching out! Normally our software can be uninstalled through your Apps and Features menu. Our uninstaller is for the rare instances when this cannot be performed for some reason. We're concerned to hear both methods were unsuccessful and would like to investigate what occurred. Please contact us directly with more details including any error messages, troubleshooting steps, support ticket info, OS firmware version, your full name, and contact email address.
Well in short I liked Avast despite the insane prices for every aspect of it and of course if you dare miss or forget about the renewal they sign you up for and you quit using them prepare to be robbed out of the blue. Since it takes a year or two it'll come out of nowhere and in your busy life will make you forget about it. Good luck getting a refund and trying to remember your login to stop the renewal. Otherwise they work pretty good about protecting you unless something gets past their software in which case too bad. Figure out how to remove it yourself.
Thank you for being an Avast customer in the past. We're glad you were generally pleased with our software's performance, but we're concerned to hear you've had issues with cancelling your automatic renewal and we'd like to help! Please contact us privately with your full name, contact email address, and purchase receipt and we'll be happy to assist!
I had a free trial of Avast Premium. I had had the free antivirus from them for some time and had no specific complaints. When I ran the complete scan and cleanup as suggested, IT WIPED MY ENTIRE COMPUTER. Their support line was not helpful in the least. There was no warning during the process that this might happen; it was only supposed to clean up unused stuff on the computer. It took me an entire morning with system restore to get back. Be warned!
We're sorry to hear you had this experience and can assure you our software wouldn't remove anything other than what was marked in the settings for removal. We would still like to get more information about what happened, though, so we can better assist you. Please contact us directly with additional details.
I installed Avast because having router problems with a leak through it. I paid for the program but to what you need to use is extra 2.99 here, 2.39, there, 2.99 for other things. And I have had my computer slowed down to almost a standstill. Every time I sign off I have to restart the program. It has a lot of flaws and people are still getting through to my computer. So what do I get for what I paid for if nothing works.
Thanks for reaching out! We'd like to get more information about the issue you're experiencing and which of our software products you purchased so we can better address your concerns. Please contact us privately with additional details.
After scanning my computer, I have to click on "resolve" to fix all computer "trash" (registry error, junk files, etc.). But when I click on it, it requires an purchase-need upgrade to fix it. So it seem to be very, very useless to download Avast for free, I have to pay for "full version and fix". I hope you'll know this and try to find a solution for this.
Thank you for reaching out! We'd like to help clear up any confusion. Our antivirus software comes with a free trial of our system optimization software, Cleanup; upgrading is entirely optional. If preferred, you can safely remove it by clicking Menu>Settings>General>Troubleshooting>Add/Remove Components. We assure you our powerful core antivirus engine will continue to protect you for free for as long as our software is installed on your system.
Avast Antivirus expert review by Shelley Elmblad
Czech-based Avast was the first company to offer home network security and is dedicated to providing free antivirus protection to homes, schools and businesses around the world. Founded in 1988 and headquartered in Prague, Czech Republic, Avast also has locations in the USA, Germany, China, South Korea and Tawain.
Keeps your online activity private: Avast won’t sell your private information to anyone, including the NSA, CIA or government.
Unbreakable password: One unbreakable password protects all of your system’s other passwords.
International: Find a business partner around the world who speaks your language and can provide local service.
Saves schools money: Schools can get protection from threats and viruses for free without limitations on seats or time.
Avast SecureLine: Avast’s SecureLine protects your iOS devices so you can maintain a secure connection on the go.
No tracking with SecureLine: Avast SecureLine doesn’t keep logs of your online activity so what you do online is completely secure and untraceable.
Best for: Individuals, schools and businesses.
Avast Antivirus Company Information
- Company Name:
- Avast Antivirus
- Year Founded:
- 1700 S Amphlett Blvd.
- San Mateo
- Postal Code:
- United States
- (866) 951-7679