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Avast Antivirus
Overall Satisfaction Rating
2.88/5
  • 5 stars
    48
  • 4 stars
    58
  • 3 stars
    48
  • 2 stars
    32
  • 1 stars
    93
Based on 279 ratings submitted in the last year
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      290 Avast Antivirus Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: April 21, 2019

      I have installed Avast after malware got onto my computer, and I had to do a full restart of Windows 10. I already have Mcafee, which costs money just to protect you from a virus.>:( I shouldn't have to pay just to be protected. If the company believes in the customer and wants to actively be there for the customer, not just to get money, they would make this aspect free. I understand the other aspects, but you should be protected from malware on your computer. I was going to originally install Norton, because I've used that Anti-virus protection before, and, I like Norton, but I also know they make you pay, for literally everything, so I decided to try a new Anti-Virus. I found Avast upon my search. It looked good from the logo and the website.

      I installed it and immediately was impressed with the user-interface. When I got re-directed somehow to another website, it protected me immediately, and even buzzed letting me know. Not only that, it told me what drivers to update, (although I only have free version so I cannot install this), but I can install the drivers manually myself, now that I know what drivers to install. I also swear my computer was speedier since this app install! This protects me from what I need to be protected, without money-costing me, because they care about me, not just my money.

      I just love this product so much! Everything is perfect with this! I am going to stick with this Anti-virus forever! I love this Anti-virus so much, that I decided I am going to upgrade so It'll install drivers for me and do lots more! This program has so many features versus Mcafee, (which I also have but won't do anything because not paid!), and so much more than what other virus-protection services have. It also has good Anti-virus tests to prove it! Thank you so much Avast, you have changed my life for the better. Definitely will recommend!!

      View more
      Avast Antivirus response

      Hi, Sophia:

      Thanks for your feedback and for choosing Avast for your security needs!

      -Avast Team

      3 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: April 15, 2019

      I have Avast Premier, Cleanup and SecureLine. SecureLine is working normally. Premier and Cleanup have both been completely out of service for 2 days, starting April 3, 2019. Cleanup simply will not open. Trying to open Premier gets a black square on-screen that says, "UI failed to load. This is embarrassing. Your protection is running, but the UI is having a really bad day." Well, this is the 3rd day. What's happening with Avast? Can't find any news stories related to problems at Avast. Is it just me?

      Avast Antivirus response

      Hi, Gloria:

      Thanks for reaching out! We'd recommend running a repair to try to resolve the issue. Instructions for this can be found in our website.

      If this does not resolve the issue, please contact us privately with your name, Avast account information, and your preferred contact email address so we can work with you directly.

      -Avast Team

      4 people found this review helpful
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      Rated with 4 stars
      Verified Reviewer
      Original review: Feb. 1, 2019

      I'm using free Avast Protection. Recently, Avast has interfered with my computer by replacing Adobe Reader with its Avast Browser for reading PDF files. It has made it impossible to use any other programmes for reading PDF files, preventing me for installing Adobe Reader again and actually making Adobe disappear as an option for reading PDF files. I wonder if it is the company's policy?

      Avast Antivirus response

      Hi, Pawel:

      Thank you for reaching out! Our software would not have replaced your existing product with our browser without your permission. There would have been a option when installing our browser to include PDF documents. Please check your default programs list in Windows for the option to switch it back. If this does not resolve the issue, please contact us privately for further assistance and we'll be happy to help!

      -Avast Team

      6 people found this review helpful
      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: Nov. 29, 2018

      I've been using Avast FREE version for over 10 years, it help me block off harmful popups and ads, even a little suspicious connection they can handle it quickly and clean, virus scanning work really good and my computer is totally virus/malware/ransom free now. To those who rated 0.5, I'm pretty sure they are hired by other companies or are "smart" people who get their laptop from Best Buy or Walmart.

      Avast Antivirus response

      Hi, Testa:

      Thanks for being a loyal customer for more than a decade! We're thrilled to hear you've been pleased with our software's ability to keep you and your information safe!

      -Avast Team

      Be the first one to find this review helpful
      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: Nov. 24, 2018

      Since 2005 I have utilised Avast antivirus free version and later paid, and despite being free, it has protected my computer from virus, malware and recently stopped countless of ransomware attacks that have been going haywire on the Internet line in my area. Reading countless of the negative reviews of this program I can without a doubt say these people have no idea what they are doing, it surprises me they even know how to turn a computer on.

      Avast unlike many other AV software I have tested, has successfully managed to isolate viruses and malware even in archived files surprisingly. Another astonishing feature with Avast subsequently missing from vast majority of other AV programs is customisation in the installer letting you decide exactly what you want included and what you want excluded.

      Avast AV also gives you good control of settings, all the annoying features can be easily turned off, Avast has always had a good interface which really helps navigating through the various advanced features. Avast not only lets you quick scan but also do complete scans, Avast also includes a boot scan option which will scan your computer before Windows boots, extremely helpful in removing very dangerous threats.

      Despite this, Avast will not compromise in safety even on the free version and will constantly give you offers on the paid variant, there no reason not to accept. Avast is also one of the extremely few that STILL supports Windows XP and Vista to this day letting you safely use older computers with Internet connection. As someone who still has to rely on old systems for crucial software support, this is a Godsent gift to not having to worry about ransomware attacking old systems thanks to Avast.

      All my clients really like Avast except the annoying pop-up reminding them to buy the software but people having previously had their computers attacked by virus has never had issues after I installed Avast free Antivirus on their systems afterwards. It can without a doubt be said that Avast tops all charts in review sites for best protection, features, user friendliness, and excellent customer service willing to help. It is hard to understand why Avast themselves receive such harsh critique when they are just trying to help, but in reality there is no helping the helpless.

      View more
      Avast Antivirus response

      Hi, Johnnew:

      Thanks for your feedback and for being an awesome Avast customer! We're thrilled to hear you've been pleased with our software!

      -Avast Team

      Be the first one to find this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 20, 2019

      Don't sign up for subscriptions - if you want a refund you'll never get anything but run-around and never get your money back but they will keep taking the money out of you bank account. Their "Get Human" is a total joke - tried twice - waited over 2 hours the 1st time, over an hour the next day - never got a call either time.

      Be the first one to find this review helpful
      Rated with 1 starResolution In Progress
      Verified Reviewer
      Original review: Sept. 3, 2019

      I cancelled my service in 2017 with Avast because I was paying for 3 computers and I was down to one. They said they cancelled and refunded my money that year. The next year 2018, they charged me again (but changed the name of the service) and I missed it because I did not have the email that I had used anymore and I didn't check my Credit card statement. This year, 2019, I am charged again, but this time I see it and check with my CC company to find I was charged in 2018 also. Avast refunded my 2019 charge but keeps telling me that I never cancelled this new service (they changed the name and kept saying I had both, though I was never charged for both at one time and the new named service was also for 3 computers).

      After they give me all the generic responses I try to reason with them that Why would I order a new service for 3 computers when I was down to 1. They changed the name, never cancelled me, charged me (stole from me) and refuse to refund my $60 from 2018 because it is beyond their refund time. I was able to get the order numbers so that I had proof of the charges but I have been given the runaround over and over with them trying to tell me that I ordered this and I never did. Be very careful.

      View more
      Avast Antivirus response

      Hi, Allison:

      Thanks for reaching out! We'd like to help find out what occurred and get this resolved for you. Please contact us privately with your full name and the subscribed email address (as well as your current email address if that one is no longer being used) so we can further assist you.

      -Avast Team

      2 people found this review helpful
      Rated with 1 starResolution In Progress
      profile pic of the author
      Verified Reviewer
      Original review: Sept. 1, 2019

      While it works ok as a free version, Avast has become Adware. It constantly harasses with ads asking for paid upgrade. Which should be ok if it wasn't for the following. It has an insidious and sneaky way of making you go for a free trial of the paid version in an advert that makes you think you are updating the virus database. This method is only seen in predatory tactics of Adware.

      Another disgusting Adware characteristic is lying and scaring the user into thinking they are being watched and followed and they need protection. Which Avast does it plenty. Mum called me horrified to tell me she's being watched and needs protection. I thought she's gone mad, but no. It was an Avast ad. Finally it does the same scaremongering as fake registry cleaners. Avast will tell you you need to upgrade to its paid version in order to clean your computer of unused programs and free your drive space. Avast kindly go ** yourself, I'm finally going for a paid version of ESET. Go cry in a bucket.

      View more
      Avast Antivirus response

      Hi, I:

      Thanks for your feedback. While we do occasionally notify our customers of our other great products and features, they are not meant to cause any undue stress and we do offer the ability to add/remove features that may or may not fit our customers' specific needs by clicking Menu>Settings>General>Troubleshooting>Add/Remove Components. Additionally, Silent Mode is located under the Notifications tab.

      -Avast Team

      3 people found this review helpful
      Rated with 1 starResolution In Progress
      Verified Reviewer
      Original review: Aug. 31, 2019

      I subscribed to the Avast Antivirus software. I'm not sure how good the software is, but it occasionally tells me it's spotted or blocked something. The problem is that I am paying much more than I intended. I was led to believe it was an annual fee, yet I've been charged four times within 12 months - each time the amount increases ($49.99, $49.99, $59.99, $79.99). Back in March I asked PayPal to stop letting them withdraw funds from my account and PayPal agreed. Since then the company has used disposable account information to withdraw funds. I'm now clamping down on my PayPal account so the processing company (Digital River) can't take money from me anymore.

      Avast Antivirus response

      Hi, V:

      Thanks for reaching out! We'd like to investigate further to see what's happening as we do charge annually for each product. Please contact us privately with your full name, email address, and the dates and amounts of the charges and we'll be happy to sort it out for you!

      -Avast Team

      6 people found this review helpful
      Rated with 1 starResolution In Progress
      Verified Reviewer
      Original review: Aug. 26, 2019

      Avast installed without permission from me and without knowing which is an automatic one star from me. They also force you to use their uninstall software instead of having control panel delete it. It constantly sent me notifications that I have a virus, I have done multiple full scans with Windows Defender and it said nothing. And I also got this in an Adobe Flash scam, so they paid people to put something I don't want on my computer and wasting my time.

      Avast Antivirus response

      Hi, Hunter:

      Thanks for reaching out! We can assure you we would never install our software without your permission. There would have been a box to opt-out during the installation of your other program. If you have any additional questions, we would be happy to help you directly.

      -Avast Team

      2 people found this review helpful
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      Avast Antivirus expert review by Shelley Elmblad

      Czech-based Avast was the first company to offer home network security and is dedicated to providing free antivirus protection to homes, schools and businesses around the world. Founded in 1988 and headquartered in Prague, Czech Republic, Avast also has locations in the USA, Germany, China, South Korea and Tawain.

      • Keeps your online activity private: Avast won’t sell your private information to anyone, including the NSA, CIA or government.

      • Unbreakable password: One unbreakable password protects all of your system’s other passwords.

      • International: Find a business partner around the world who speaks your language and can provide local service.

      • Saves schools money: Schools can get protection from threats and viruses for free without limitations on seats or time.

      • Avast SecureLine: Avast’s SecureLine protects your iOS devices so you can maintain a secure connection on the go.

      • No tracking with SecureLine: Avast SecureLine doesn’t keep logs of your online activity so what you do online is completely secure and untraceable.

      • Best for: Individuals, schools and businesses.

      Profile picture of Shelley Elmblad
      Shelley Elmblad Financial Software Contributing Editor

      Shelley Elmblad is a freelance writer with years of experience covering small business, personal finance and tax software and mobile apps. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money.

      Avast Antivirus Company Information

      Company Name:
      Avast Antivirus
      Year Founded:
      1988
      Address:
      1700 S Amphlett Blvd.
      City:
      San Mateo
      State/Province:
      CA
      Postal Code:
      94402
      Country:
      United States
      Phone:
      (866) 951-7679
      Website:
      www.avast.com
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