Consumer Complaints and Reviews
Few days back while working on my computer a technical glitch had raised and due to which executing of work had become tough. This is why I had dialed Avast contact number at 1-800-875-393 (toll-free) and interacting with panel of experts over there gave me correct solutions for all problems arising in my system. Really I am very thankful to management and even recommend my friends to contact them for 360 degree solution.
I don't even want to leave that 1 star!! Let me start out by saying how much I used to LOVE Avast!! I've been a loyal customer for... I don't know, maybe 10 years? Whatever - a very long time! Way back when their WHOLE package was built into 1 amazing product. It REALLY WORKED!! Then the company got greedy and broke up the product into separate parts... I was not happy, but stayed on anyway. Now, years later, I have found the cleanup program doesn't work as well as it used, to year by year. This year, I bought it for the last time. I did the free scan for my new laptop, it had a list of gunk to remove by their product, so bought it to find that the WHOLE LIST DIDN'T CHANGE AT ALL. It kept giving me an "error" message. When I called their hotline they said it wasn't their fault, but a Windows problem, I had to call Microsoft.
Ok... no more cleaner product. Months later (yesterday) I was using their "safe zone browser" (you know thinking it's all "safe" - right?) I get a nasty popup, using a form of ransomware from computer pirates. So before I touched anything, I called AVAST'S 24/7 hotline for help. You know what they did? They held their HELP FOR RANSOM!!! It was going to cost me about $100 for them to fix the problem!!! I said, "but I was using YOUR 'SAFE ZONE' they shouldn't have been able to get through. That should be covered by you guys!! That's what I paid for!!" They disagreed. They said it was probably already in my system. I said, "how? I have never used anything but Avast since I bought this laptop 2 years ago!!" (I even refused to use the anti-virus program my computer came with because I trusted Avast more!!)
So that was yesterday... I refused to pay. So I still have computer hackers looking through my computer as I type this right now. I will NEVER BUY from AVAST AGAIN!! And I had convinced all of my Facebook friends, family members, co-workers to use Avast as well. NEVER AGAIN. I'M TELLING THEM ALL TO STAY FAR AWAY!!!
I've purchased their Premium product for £19.99 a year. This one was a simpler version of their full Premium license. Within 10 months, I was charged another £44.99 saying that my trial subscription had finished and I was being renewed to a full Premium one. It doesn't matter how many times you try to cancel this auto-renewal on their website or which instructions you follow. It's just impossible. And what made me very upset is why they just upgraded the product I had without my permission. If it's auto-renewal it should be for the same product you had previously. Very unhappy with Avast.
I have purchased a one-year subscription of Avast VPN Secure Online, after a 7-day trial version. The trial version worked perfectly; however, once I paid the US$39.99 for the 1-year subscription. It did not allow me to enter the subscription number they sent me via email. I was with technical support for over ONE HOUR, spoke to supervisor etc... The bottom line: either I pay US$49.99 for them to fix the issue and allow me to use the US$39.99 service OR I am out of luck! DO NOT BUY AVAST SERVICES. DO NOT BUY AVAST SOFTWARE. IT IS A SCAM!!! Once I asked for refund, they gave me the runaround and did not provide me clear instructions on how I could get my money back. I had to call credit card and ask them to dispute the charge in my behalf.
My father passed away April 11th this year. He had purchased Avast Antivirus software in the past, but unfortunately Avast was set to automatically renew. Even though the credit card he had used was expired the software company still renewed this software on it. I sent a message to the people at Avast, but never received a response. Now my father's estate is in probate and I'm the executor. I just received a letter from Avast going through the courts to collect on this charge, which means I have to pay more money to have my attorney involved. I explained to them in my message that I could send them a copy of my father's death certificate, but I never heard from them. Avoid this company.
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For 3 years I've had standing orders in place to pay for avast products on my phone. Avast SecureLine, Avast Mobile Security, Avast Cleanup pro. Today I had a problem with one grade. So contacted Avast which is quite difficult. And I was informed they did not have any account of me whatsoever... and that I must have been using their free products!!! I have my standing order account to prove otherwise... avoid avoid.
I bought Avast Antivirus on 13/05/17 with my credit card. They promised to send me an activation code. When I did not get any response until 16/05/17, I sent them an email. Today is 19/05 already and still no answer to my email (Ticket ID: [**]) and no activation code. How difficult can this be to buy an antivirus??? Would never deal with them again.
Subscribed with Avast for the security software. Kept getting "pop ups" wanting to upgrade, which I always declined. Finally, my PC died and purchased a new system which I no longer run Avast. Then suddenly without warning, I see my bank account hit for over 100.00 for 2 separate programs of which I knew nothing about, don't even use them anymore. Complained to my financial institution and via conference call, contacted the 800 number listed for the transaction. Got some "red dot" that didn't even know what company we were calling about and was very very hard to understand. Could not resolve and bank account was hit for the stated amount. The red dot said it was because of an "automatic" renewal of which I was NEVER made aware of. NEVER EVER will I use Avast and will do all I can to discourage anyone else from doing the same.
I submitted a ticket over 12 days ago and still haven't received a reply. All I need is a simple refund of $20 for a new computer that I decided to send back, so I no longer need the coverage for it. I installed Avast and 2 days later decided I wouldn't be needing it. Customer support line just sends you in a loop back to the website that they apparently never answer. SOOO frustrating.
It first started when I received my notice that my yearly subscription was due a couple of weeks, so I paid it. And they said I had to download the new updates in my premiere package. Hey, I have been with Avast for a few years so I did. Almost immediately I had a new "internet access" called "RealTek PCIe GBE" and it wouldn't allow me access for a few minutes. I thought I'd been hacked. Couldn't find what it was or what to do. So I had my guru come over. He said it looks like something in Avast and changed the name to "Internet Connection". But it still does this "I got control of your internet access Not you" stuff. When I first click on my browser it comes up server not found. No internet access. So I try again... and again it would not let me onto the net. But after about 2-3 minutes I get this message from Avast "YOU ARE PROTECTED!" and then I go to my browser and yippee I'm on the net, surfing and researching.
Now Tell me. What the heck is going on with AVAST with physically not allowing me to get on the net until they say, "OK we'll let you get on"... MY internet access is thru AT&T not AVAST. It was so bad that I had AT&T come out and check my lines and internet hookup and everything on the physical lines...! So I pay for a full year of service and now I am still controlled? Get me a broom. I need to do some serious cleaning... and Avast will be the first. GEEZ.
I purchased Avast Antivirus after reading overall positive reviews from different sources on the internet. I must say I had no problem with it at all and believe it done it's job well. However I was 'upsold' a 'clean up' product when my computer was running slowly and told it would DEFINITELY resolve the issues I was having at the time. Furthermore, I would have cover for a further year and in the event of any other related issues, could contact them again without having to pay anything. In total I paid around $100, although I'm in the UK and obviously paid in pound sterling using a bank card. Anyway I was transferred to a rep in the U.S who was pleasant and seemed knowledgeable enough, again advising me that my issue would DEFINITELY be resolved. I gave him permission to remotely access my computer to clean it up and at the end of the process - NO DIFFERENCE WHATSOEVER!
When I called back to complain, I was not able to speak to the same guy, despite having his name written down, they simply told me they wouldn't be able to put me back in touch with him. I asked for my money back and was politely told that they had worked on the 'clean up' and as such the cover had been used and was now non-refundable! Even though it didn't do what I was told it would! I actually felt cheated! And I couldn't believe that a company with such a reputable name would behave in this way. I raised a complaint and it went absolutely nowhere! Bogus! That such a big company would resort to such barefaced lying to sell a product that didn't do as they guaranteed it would, is disgusting. Despite the fact that their Antivirus was decent in so far as I could tell, for me I don't want to give another penny to these thieves. I now use the free version of Avira.
My elderly father received an email from Avast that the credit card on his account was expiring and that he needed to update his info. The email included his account number and a password he would have to enter to update his account. We tried several times and received a generic error message each time. So we called the support number on the website and followed the prompts for help with billing...which is just a recorded loop telling you to go back to the broken website form. So, we called again asking for tech support. I explained our issue to the person who finally answered the phone, but she couldn't help, so we asked to speak to her supervisor, "Kadrine".
Kadrine spoke English well (better than the first person we were on the phone with) and tried to upsell us on a Premier account for $99 - offering us a "special price" not listed on the website. I told her we did not want to upgrade, just update our billing info (the credit card expiration date). She claimed they were unable to do this. I asked how she could have taken our money for the new upgrade, but not help us update our info. She had no answer for that. This is extremely frustrating and I feel they try to take advantage of people. I do not recommend this company to anyone, especially the elderly. I'm setting my dad up with something else.
I was very annoyed with AVAST yesterday morning, the day after the Easter bank holiday to find AVAST had taken 59 GBP from my PAYPAL account on Easter Monday (hoping I wouldn't notice?) with NO prior warning. I think this is VERY SHODDY business practice. PayPal say they can't do anything about it as I "made an agreement" a year ago (when the fee was 19.99 for the year which I was happy to pay). Ok if they have to jack the fees up x 3 that's bad enough but NOT to inform their customers of their intention, a reminder perhaps? I hope this information will deter some consumers from using AVAST products in the future.
I've used the free download and have had not problems at all. So I thought I would pay for a subscription for a year for better security on the internet. I downloaded Avast Premier and have nothing but problems. My computer runs a lot slower. Whenever I scan my computer I get a warning that my SSID and password are out of date and I should make a new one. So I did that, once and will never again, it still says that. Then I had to three times put in my vp numbers because I could not get on the internet with my laptop and wifi. I am not tech savvy so it took me a few hours to figure out what to do. I finally found it and after that it only takes me a half hour or less to fix again. It's been a day since I had to do that so I'm hoping it works for a while now. I just need to remember to cancel my subscription in a year.
Avast Antivirus is great choice going ahead. However there are different concerns identified with Avast antivirus. I have been using Avast Antivirus. It is safe. We totally depends on computers, tablets & phones and we surfing, socializing, banking & shopping online. So Avast Antivirus protects our system from virus.
I have used Avast for the past 4 years and have been a paid AVAST Premium user for one PC and 2 Laptops. I had no problems until two days ago, when I attempted to do a weekly scan of my PC, when I tried to start I got a message telling my the AV wasn't working. In my situation my Avast just quit working. I called support. The representative I spoke to took control of my computer to see if he could resolve the issue. About fifteen min into the call he informed me there were many conflicts on my computer so he turned me over to tech support but before anyone could do anything I was asked to pay up front for the service I thought I had paid for in 2016. I paid over $179 for 2 Laptops and one PC which I was led to believe included tech support.
At first she wanted over $140 for a subscription to the service since I didn't have that kind of money she continued to drop it down and eventually informed me the lowest she could go was $50 or I would have to live with the situation and not get it resolved. So I paid and was turned over to a technician who went through my computer and after 2 days (about 12 hrs) of total time, he eventually informed me that he could not resolve the issue because I was still using the Windows XP OS. He did clean up my computer, however he DID NOT resolve the issue.
I said all that just to make you understand the first person I spoke to and the Tech should have known the AVAST Software wasn't going to work on my system so now I am out $50 more and still cannot use the AVAST on my computer. If they told me upfront I would have told the first rep just to remove the AVAST from my computer. To me, this service is designed to get a customer's money no matter what! Since the original problem was not resolved I asked if there was a chance to get my $50 back. The tech informed me the payment was to clean up my computer not to resolve the issue. If the issue was resolved during this process all the better.
I volunteered to complete a survey. Avast pushed a pop-up advertisement half way through the survey. This is a new low from the marketing department. If they are going to use these tactics don't offer the free service at all. Not a bad product but there are plenty of competitors to go with.
I have a paid for subscription to Avast Pro on Windows 8.1. The most recent update (about 2 weeks ago) has caused by Oracle Virtualbox VM (running Windows 7) to slow down to such an extent, that it is affecting my development time. Even adding all the Oracle VM-related folders to the AV exclusion list had no effect. I had no choice but to "remove" it from my host OS and the speed difference is like night and day! Unless this is resolved soon, I shall not be using, nor renewing my subscriptions which is due 05/27/2017.
I have the basic free Avast. Downloaded a free trial of another product. 5 min later, says my license has expired. I run troubleshooter. Download "free trial" software to fix but don't get an activation code, although NOW they have my credit card. This has been going ON AND ON AND ON for a few hours now. I'M DONE!!!
I've been 4 days... Starting with installing Avast Antivirus software, paying $199 to enable an IT guy to do it and ending with a crashed computer and losing everything. Avast is a complete ripoff and should be held accountable. There appears to be a number of lawsuits pending. Time to trash Avast. I have lost 4 days of time, $199 and face much more having it rebuilt... Not to mention loss of files. My order number was on the computer. I do have the original order ID.
Loved Avast for a long time because I was using the free version. Somehow I guess I ended up buying the paid version. It started out at 33 dollars. This last payment was 74 dollars, I asked three days after I was billed for the full year or however long the license is for. If I could get that refunded because it had risen so much and also you have to actually add the license to your program so I wasn't actually using the product that I paid for. But have had no response it has been 5 days. My bet would be they are going to wait another like 12 days or something and then be like "oh we are sorry you have had the chance to use it for 20 days. Now we can't do anything for you". Oh also the ads that they have wanting you to buy all their stuff just kept coming up more and more over the years. Sorry Avast. Looking for a new anti virus.
I've been a long-time loyal and paid Avast customer for over six years. I installed Avast on my new computer and within a year got a bug. I was unaware that McAfee was preloaded on my computer and had never paid for it or used it. Avast said that their software doesn't work with McAffee, and it was my fault, even though they never brought this to my attention. Shouldn't their software still work? Even though I paid about $200 last year to protect my computer, they wanted to charge me an additional $200 to fix it. Terrible and rude customer service. The supervisor was insulting and I will be cancelling my subscription. Disappointing.
I have used Avast on my desktop for several years and was happy with it. Recently my computer crashed. My tech restored everything except the Avast because (she said) I needed to do that one myself. (I was using the paid version, not the free download.) It wasn't due to expire for several months. Also, I had another version of it (also paid for) on my Android phone.
I called Avast and asked them to reinstall my paid-for Avast. The Avast representative found my purchase records, and suggested I should take my computer to a technical company every two months (or at the minimum, every six months) for a complete virtual cleaning. I knew that was ridiculous, so I just went back to my original request. Then he very kindly and patiently asked me if I was a top-level expert in working with computers. I said no, but that I'm pretty good. He recommended that I purchase their $300/2 yrs maintenance program. I said "No thank you", and restated my request. He said he would charge me $100. To give me the link to what I've already paid for? Yes.
I said I would just download the free Avast software then, and he said "No, that wouldn't work". He implied that there would be some sort of preventive on my computer. I doubted that, unless he put it there, but by this time I don't want to work with them anymore and said goodbye. I've now downloaded another antivirus program. THERE'S SOMETHING FISHY GOING ON WITH AVAST!
The sign up process is extremely confusing. The Avast online ads led me to believe I needed to upgrade various types of coverage. I purchased several kinds of coverage and was given a subscription ID. Then I received an Avast message saying I needed a license. So, I'm out of pocket for coverage but do not have a license to use the coverage. Very deceptive advertising.
In January of 2016 I purchased Avast Cleanup. However, I did not recall the purchase, never received a download and could never use the product. Did I try to? Yes, because a box popped up suggesting I optimize my computer so I tapped the button to "Cleanup" the computer. All I got was another box suggesting I purchase the product. I discovered this issue when in December of 2016 I was charged $39.99 for a renewal of the Cleanup product. I contested that charge and received a refund - I went through PayPal. After emailing and calling the company I discovered that due to Avast's policies no refund is possible. I suggested a complimentary product for the coming year to compensate for not receiving the earlier product. The answer was no. Avast's Antivirus seems to work. Maybe Cleanup does also. But customer service is lacking and buyers must be vigilant.
I've used Avast Free Antivirus before and it was as good as AVG. I've tried to install it on the PCs of my previous work and it worked fine. It's fast to open and scan. Now their new version is quite heavy on PC -- the size is big and it's slower to open compared to their old one. I have Win7 and the new version should have gone fast with my OS. So I just used another antivirus software to run on my PC. I'm still satisfied though; it's a good software.
I've gone through several antivirus softwares, from AVG to Norton to Avira. Avast is my personal favorite because it's probably the most effective and comprehensive virus scanner out there. Just a few minutes ago as I was typing this, it blocked a potential virus for me, which is phenomenal. I can't imagine how many times my Avast has blocked so many potential viruses on my laptop, and for that I am thankful. I've thought a lot about possibly getting the Pro version, but I figured the free version's enough to keep my laptop virus-free and I don't have Pentagon-level classified files on me anyway, so there. Thank you Avast for keeping millions of computers and laptops around the world virus-free. I will continue to be an avid fan and supporter!
I got the Avast Antivirus since November 2015 and I haven't had any major issues with it. It provides basic antivirus scan but requires me to upgrade to be able to use other features. I had a minor glitch once when I needed to update then the software will not get activated every time I open my computer - I had to manually activate it before using my PC. Another update fixed this issue, and I never had any succeeding problems whatsoever. Maybe the usual pop-up window reminding me to upgrade gets a bit irritating at times, but nonetheless, everything has been okay.
I purchased and installed Internet Security and the SecureLine VPN before beginning a vacation to Hawaii and the Philippines. My Lenovo Twist laptop was working fine when l left home. I had recently installed Avast Internet Security and SecureLine VPN, so when I was on hotel WiFi or any other internet source outside the main 48 states, I would not be infected or hijacked. Hawaii presented no issues. The first 5 days in the Philippines went fine. I connected the Secureline VPN each time I went online.
The 6th day I was there, my PC was no longer able to make a internet connection. Furthermore it began overheating with about 15 minutes of use, and would blue-screen. It seems infected with some type of malware. I have run scans, but have been unable to find or remove the issue. The Avast software was purchased to prevent this situation. I feel let down by your company and your product.
Since filing this complaint as a service request with Avast 2 months ago, there has been several back and forth emails. None of the suggested tactics by Avast support recovered Windows 8.1. I asked for a refund, but all they responded with "we're sorry, now try this." I finally sent in the laptop in for warranty work and had them format it and put in a fresh new OS. Whatever malware my device picked up in Manila left it useless. Avast was not able to identify it.
The reason for two stars instead of one, comes from all of the years I have used the free product. It's worked fine, I don't remember ever needing to format and start over. So the free simple version may be fine for use inside the USA, but when traveling abroad, I will be using a different anti-virus. It's not worth paying $85 to be disappointed.
Generally via e-mail and online forms. Responses are quick and thorough. Pop-up blockers, malware detection, suspicious sites, questionable "certificates", and all that I would expect from higher-priced software. I use the "Free" version and it's absolutely wonderful! Always up and running in the past 4 years since I've been using it, it "crashed" only once and even then, the customer support got me back up and running. Highly recommended and the "Free" version is this good, the paid must be extraordinary!
Shelley ElmbladFinancial Software Contributing Editor
Shelley Elmblad is a freelance writer with years of experience covering small business, personal finance and tax software and mobile apps. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money.
Czech-based Avast was the first company to offer home network security and is dedicated to providing free antivirus protection to homes, schools and businesses around the world. Founded in 1988 and headquartered in Prague, Czech Republic, Avast also has locations in the USA, Germany, China, South Korea and Tawain.
- Keeps your online activity private: Avast won’t sell your private information to anyone, including the NSA, CIA or government.
- Unbreakable password: One unbreakable password protects all of your system’s other passwords.
- International: Find a business partner around the world who speaks your language and can provide local service.
- Saves schools money: Schools can get protection from threats and viruses for free without limitations on seats or time.
- Avast SecureLine: Avast’s SecureLine protects your iOS devices so you can maintain a secure connection on the go.
- No tracking with SecureLine: Avast SecureLine doesn’t keep logs of your online activity so what you do online is completely secure and untraceable.
- Best for Individuals, schools and businesses.
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Avast Antivirus Company Profile
- Company Name:
- Avast Antivirus
- Year Founded:
- 1700 S Amphlett Blvd.
- San Mateo
- Postal Code:
- United States