Apple Store Reviews

On the 22nd of December, I called back only to hear that they cannot retrieve anything from their distribution center, and even though it was personalized, I would not be getting it back. I had three options. They would immediately send me out another engraved iPad, however it most likely would not make it for Christmas, due to the engraving. They could send me an unengraved iPad, or they would give me a refund. I opted for them to send me another, as I had already gotten the case, and it would be strange if 2 of the 3 kids got an iPad, and the third did not.

I hadn't heard so I called back again today, December 30th, and was told that my order had been canceled, and had not be reordered as I was told. I was also told that a refund had been issued, which as of today is not showing on my credit card statement. This is definitely the worst customer service. They told me one thing, and then did another, twice. I wish I had just returned them all, and not given them out as presents. I am done buying Apple products.

I went back to the store and told them, "This is the product that you guys sold to me." And I told them, "I want to give it to you guys just to let you guys know that this is the product that you sold me earlier." And I told them, "I will pay for the new one that I am holding right now." The rep told me to go talk to the manager. I repeated the same thing as I told the rep. I also said, "You guys are really good at customer service experience. You guys don't even respect customers at all. I bought a product from your store and it's not the way I expect. Of course, I can get mad right? I feel like you guys cheating me on what I've purchased. Of course, I have the right to get mad, even I talk loud." Do you know what the manager told me? "We don't respect people like you." His name is Bravo. This store is located in Los Cerritos Mall.

I called and got the person on the line and explained what I needed. She then told me that what I wanted to do was simply not possible. I explained that I had done the research and what I wanted was in fact possible and all I wanted to know is the type of cables needed and whether they had them in stock. The person again said that it was impossible. I asked to speak with another person to double check and got a second opinion. She said that there was no one there who could talk to me and if they were available, they would be on their break, and so no one was available to speak with me. I asked to speak with the manager and she said there was no one available to speak with me.

I then called the Apple store in Michigan Avenue and told the person what I needed. She indicated the types of cables I needed and got me the part numbers. I then called the Old Orchard store again and got the same person on the line. Evidently, she was handling the calls that day, and I told her that I have the information about the type of cables I needed and needed to know if they had them in stock. She got me the answer for one and she could not understand the second cable I was talking about. I told her that I can give her the part number and perhaps she can look up the item by part number and find out whether they had it. She simply said that she could not do that and why won't I just go to the store and figure out what they had.

That is low quality customer service. If the person is not there to help out or treat customers in this manner, they perhaps should not be made to answer calls.

Why would I come back to make the price adjustment? I live about 20 miles away from Walnut Creek. I don't always go there and just wanted to make the price adjustment. Jennifer didn't even bother looking for someone or talk to the manager if they can help us with our price adjustment. With this kind of service, I'd rather not give a penny to the store. So I really want to get the discount to get back as much money as I can. This is just a gift, and if not, I'd rather return this. I went home in a fit and called their store. I complained to Paul and he said he can't help me. I called again to talk to a manager, and Paul put me on hold for more than 30 minutes and at that time I just hung up - I couldn't wait another minute. This is not good customer service.

The machine was dropped off late on Tuesday night. I was told it would go to Texas for repairs, and I would get it back the following Monday. I got it back Friday morning! I got a call it was ready (hmmm)! I gave them the $300 plus for repairs, and asked why it was back so early. I asked, “Was it repaired here?” They replied, "Oh, no sir!” I asked, “Can you tell me where then?” They replied, “No, sir!” It is damn sad we old baby boomers get lied to by people who think old farts like us are stupid!

The next Friday, September 2, 2011, I went confidently to the Apple store in Pentagon City. DJ, the person I actually purchased the laptop from, assured me the data transfer would take 24 hours. For an online student and freelance consultant, 24 hours is a lot, but acceptable. This was a major selling point. I bought the MacBook Pro and One to One care for $1,247.95.

I rearranged my week schedule to be able to survive without my Mac for 24 hours.

Four days later I returned to pick up the machine only to find that the machine powered up only when the charger was plugged into it, so there was no way to tell that the machine was in full working order. The technician (a different one) kept trying to assure me that the battery was simply drained without having a clue as to why this was not checked as part of the original fix. After all, I reasoned, if you're replace an entire motherboard, it's really like replacing an engine or transmission in your car, and you wouldn't expect the mechanic to request payment for service without knowledge that an adequate test was performed. I insisted that the technician had to show that a) the battery would charge and b) the machine would run successfully from the charged battery. So I left the machine at the store to charge while getting a bite to eat.

Returning 35 minutes later, I found that another technician who needed the charger and didn't have knowledge of my situation removed the charger from my machine for his/her own customer. I was lucky that the battery did take a 16% charge and I grabbed the machine and got it out of there ASAP.

He offered me a 200 dollars discount but he wanted me to swipe again. I told him I will be back. I went in person to the bank and they showed me that it went thru. They tried to call the store manager and at 6pm, supposedly he was in a conference. The supervisor spoke to somebody else and said if they give me a copy of the letter would they accept that and they said no. I call the corporate office and today is Wednesday, they leave me a message from clients relations saying they cannot force the store to give me the money. This happened Saturday and the money has not been put in my bank. That is why I am bringing this situation to you. I want my money.

When I turn on the Mac the next day, it was not the same settings. The screen size was small, would not turn off and my magic track pad is know fighting me when I'm moving it around. The screen and the original mouse works good. I gave it to the store for 4 days to look at the mouse. They said it was working good. I got home and it was still the same. I went back and they gave me a new flat pad mouse. But still the same problem. The service at the store is very bad. I was hoping this was a great company but they don't care about me.

After returning to the store in Emeryville, CA, I was told by David that Apple "geniuses" (a joke of a term if ever one was coined) do not transfer third party software. "So now, what am I supposed to do?" I queried David. "Well," he said, "we don't do it." And when I interrupted him to remind him that I had not only paid $99 for the service, but had also been told that all data would be transferred, he rudely interrupted me to lecture me on the etiquette of not interrupting him. Piqued by his pissy attitude, I asked to speak with the manager who could muster nothing more than to repeat the Apple mantra, "There is nothing we can do, we do not transfer third party software."

Livid that I had been treated in such a dismissive manner, after having paid too much for the computer, followed by the additional $99, I hired a guy who charged me $200 to transfer the financial and email data. Now, three and a half months later, just 14 days past the iMac's 90-day warranty, my excessively expensive iMac did not boot up. And now, I am at the mercy of Apple to fix it. God help me!

Before any of you consider buying an iMac, I would recommend that you investigate the beast. I have concluded that its surging popularity is without foundation. It has become the ken of cultish, snooty pseudo-sophisticates who have been misled by slick advertising, slick packaging, slick design work, and the "cult of the hero" surrounding Steve **. Resist the cool-aide!

As this was bought as a Christmas gift, I am so disappointed with a company the size of Apple. They have no email contact on the website and I seem to only be able to talk to a voice recognition computerized telephone answering service and not a real person. So my question is this; should we believe what Apple states on the website, in stock? I think not. 24/48 hour delivery? Definitely not. Buy again from Apple? Not in a month of Sundays.

He then said he would take it to the back to run a diagnostic test on the phone to see if there was anything else wrong with it. He returned and said that everything else on the phone worked fine and that he would try something else and would be back in a few minutes. When he returned, he said that the camera was still frozen. So I asked him if I should email myself the pictures now so that I wouldn't lose them. He said he was sorry, but that he had already deleted the pictures and all of my contacts, calendar appointments, notes, videos, etc. I started to cry and get upset. He said he would replace the phone with another one and that it would take approximately 10 minutes.

When he returned, I was still crying and he said I needed to sign a form. He never mentioned what the form was about. I was crying and couldn't read it so I just signed so that I could get out of there. As I left I tried to call someone and realized that all my contacts were gone. I went back in and saw him laughing with another employee at the paper I had just signed. When he saw me he came over to me and I asked him if everything on my iPhone had been deleted and he said yes it had. I left and went back a couple of hours later with my sister and friend and we spoke with him and the manager Adam **.

Adam kept mentioning that they could compensate me for what they had done, but I couldn't even think about it that day. I just spoke with the Apple Consumer Relations personnel and they contacted Adam to see what amount they could compensate me for. They said only for some iPhone accessories or a one-year subscription to Mobile-me. I was appalled. Some family members just passed away this month, one was murdered. Their pictures and videos were on that phone.

I have been trying to start a community project to help spay/neuter animals in my neighborhood and all my contacts were on that phone. That is above all my work and personal contacts and appointments that I must now try to find and replace. Do I have a case to get more from Apple for their total negligence?

Security arrested my son for walking out of the store with the headphone not being purchased. The security guard was tall and Hispanic. He took my son to a room in the Apple store. He restrained and was trying to hurt my son, grabbing him by the neck. And he was very aggressive with my son. He took copy of his photo ID and took picture of him and called the police 911. They came and walked my son out the store. They told my son that if he goes back to any Apple store, he is going to be arrested for prosecuting actions. And my son cannot go back to any Apple store again. My son was not concerned about what he was doing. And I really need to take my son to emergency room for his neck being injured by the security guard.

To get your computer seen at an Apple Store you must make an advance appointment because only 8 customer problems can be handled per day--one per hour. That person also could do nothing about my crashing computer. I hunted diligently for any email, regular mail, or telephone contact where I could make a customer complaint and get a response--Apple has absolutely no way for a customer to contact them about complaints. Or I should say, you can send in all the complaints you want, but their disclaimer clearly states none will be answered. As the 30th day after purchase date neared, with no correction of problem by Apple, I took the computer back to an Apple store and said it wasn't working and I wanted to return it.

I was never offered an exchange, and when they took the computer they charged me a 10% restocking fee. They also refused to refund the money I paid for classes (that I never got to take) in how to use the (nonfunctional) computer. The computer never functioned. It will be a cold day in hell before I ever buy anything made by Apple, the computer ripoff experts.

Apple cost me $500 cash and 30 days worth of driving long distances (over 50 miles one way) to Apple stores and wasting hours on their telephone "repair" lines.

On June 16, we were on a 23-hour flight on a plane to Europe and arrived on June 18. Apple has placed another charge to my account on June 17, while my credit card was closed. I did not have my new card yet. On August 2, 2010 I have finally decided to update my account information with Apple since I had 14 pending updates for free software on my iPhone. In order to update your existing software, even if you don't have any piece of software that cost more than $0.00, Apple requires you to give them your up-to-date credit card information. Once I gave them my new credit card number, expiration date and security code, they have placed a new charge of $33.95 to my credit card account with a new date of August 2, 2010.

This is the 2nd fraudulent transaction shown in Apple account via iTunes with the date June 17, 2010 when my account was closed, I was on a plane and I did not even had my new card in my possession. I have never downloaded/installed on my iPhone any piece of software that cost more than $0.00. As of today, Aug. 5, 2010 I have signed to Apple Store account and removed my credit card information in hope to stop further fraudulent transaction occurrences. I assume Apple has thief employees who use our credit card information to place those charges.

I have emailed Apple via their website since the phone number given to me by BofA has a recording referring one to that site, I have not gotten any reply from them but just an acknowledgment of my email/submission at 18:45. After which at 18:53 I have received another email. BofA had to wait for the pending transaction to go through and then take my complaint/dispute. And they said it will take them 2-3 billing cycles to get any results from this dispute. Apple makes impossible to contact them via live phone line and they failed to respond within promised 48 hours.

Furthermore, I had bought the computer new; lived alone and had never moved it. I added that apart from the repair they performed a year ago, there was no possibility that anyone could have tampered with it. Nevertheless, they refused to repair it without the serial numbers attached. My feeling is that this has got to be some form of scam used by Macintosh to ensure customers have no recourse but to buy a brand new machine when something goes wrong. I am without a functioning computer and am sending this complaint on a friend's PC. I have had aspersions cast on my integrity and good name and have no way of proving that Macintosh has set me up. Since it is certainly not a 'stolen' machine, which can be proved, who other than the technician repairing it could have removed the serial numbers?

We didn't make a decision for about a week. I called the store and advised them to go ahead with the repair. When we picked the computer up on June 13, to our utter shock, they had thrown the old hard drive and replaced it with a new hard drive. Wiped clean. I was fit to be tied. Not one word from anyone at Apple that they would discard my daughter's data. This is 3 year's worth of college data, notes, emails, etc. All discarded without one word from Apple. The store technicians claimed that in the fine print, which I signed, gave them the right to do this. Well what is this about? If there were any inclination that she would have lost her data, we would never have agreed to the repair! How do you go from a bad battery diagnosis to tossing the hard disk?

I know that when I've taken PCs in for repair, they explicitly make you sign a separate piece of paper stating that the data will be lost. But Apple has this buried in fine print and has the gall to be frivolous and contrite about this? Not only am I extremely frustrated by this experience, but feel like I was misled and mistreated. I called the Apple Service Center to request the old hard drive and was told that was not possible, the hard drives were "recycled".

Apple's negligent practices wiped out my bank account causing severe financial distress to my family, causing our family to go almost a week without sufficient funds to maintain our family since they charged us double. Numerous charges were rejected due to insufficient funds in my account and my account was frozen by the bank because of this. At present, Apple has an authorization of $3347.35 against my bank account which has remained fro 5 days.

In the past week, I have had technical issues with a pricey product I recently purchased from Apple via their website. I spoke to the aforementioned Apple Care representative by phone last weekend (Jose, 5/15/10, case ID 161252026) who told me if the problems weren't resolved to go to my local Apple Store and they would have all the information and exchange it. Sure enough the problems persisted so I stopped by the Store this afternoon (5/20/10).

I waited at the back counter near the "Genius Bar" and asked a clerk who'd just come out if I could get some help. I explained to her the reason for my visit. I was told "Well, as you know, everything here is by appointment only." Excuse me, I have been there dozens of times to purchase items or ask questions and did not have to make an appointment. I became frustrated because I have had similarly bad experiences at that Store. On the screen behind the clerk it said the next available appointment was in 30 minutes! In what other business setting does one have to make an appointment to exchange a defective product? The Apple Care representative did not say, "make an appointment to exchange your product." Why didn't I have to make an appointment to exchange the accessory five weeks ago? And why would I "know" I had to do this to return a bad device?

My experience only got worse. When the first clerk went to the back to see about the exchange, I audibly voiced my frustration with ongoing problems at the Store saying, "I hate this Store, it's always something." At this point, a male "Genius" (heavy, white, dark hair) flippantly said in front of two male customers he was serving, "So, every time you come in you know you have to make an appointment and you still don't make them?" This man had no idea what my previous bad experiences had been. This is the first time an "appointment" issue has come up. I expressed my frustration with him (telling him he was "rude" and had no idea what other frustrations I have gone through) and found the manager who displayed for the second time in the past year terrible interpersonal skills.

The customer is often not respected at the Apple Store Fashion Fair but rather treated as a second-class citizen. I have heard others complain about the same thing. Whenever I've had a problem with a product or an experience there, I have never been told, "I am sorry you had that problem/experience. Let's fix it." Never! Even the corporate office said there was nothing they could do when I wanted to register a complaint about bad customer service at the Apple Store in the past. Noel, the manager, just started at me with a smirk on his face when I angrily explained my frustrations. He said he'd look into the product issue and then the rudeness issue. I said I was "tired of the BS" I had to deal with there and that it was important to me that he reprimand his employee immediately. He said it was not important to him and walked away. Why is Apple allowed to treat its customers with such indignity and not acknowledge the customer's "experience"?

It is shameful that the Apple Store hires staff whose responses to female customers border on sexism (you know, dismiss the very real concerns of a loud, "emotional" woman). Finally, another staff member helped me (Brad) and curiously during that time a policeman in uniform and without any product walked into the Store towards the "Genius Bar." I have no idea why he was there but it makes you think. My transaction ended and I left feeling angry and regretful that I was "stuck" with so many expensive Apple products. Something needs to be done about the many customer service complaints made against Apple and the Apple Store. Of course, Apple, Inc. has no forum in which to comment or complain about customer service issues. Why can they get away with this?

In terms of economic consequences, I am now "stuck" with thousands of dollars of Apple equipment and know that if problems occur I will potentially have to deal with rude, arrogant, uncaring staff members. The consumer needs to be better protected. Similarly, I have now lost time finding consumer complaint forums when I have a lot of professional matters to tend to. In physical terms, one's core is damaged by stress and irritation after another humiliating experience at the Apple Store in Fashion Fair (Fresno).

Before I called, I researched the "liquid damage" issue online and saw that this matter is very common and Apple's response is always the same. It would seem there are larger issues that Apple is hiding and the "liquid damage" diagnosis is their way to avoid owning up to the problems. Not only is this the last Apple anything I will purchase but I have already filed complaints with the Better Business Bureau and will warn as many potential victims from making the same mistakes we did.

I got to college in Maine and drove home to RI. could not park and by the time I got to the store in the mall I was a few minutes late. This is after spending two days on hold getting them on the phone to even get the appointment. They are rude in this store and have no idea what customer service is. They could not get my Mac fixed and had to call Apple to ship my Mac in for repair. I needed to get this fixed for school and now this cast me a few extra days.

But he said that if I would like, I could trade it in and they would give me 10% off a new one. Now why would I want to buy a new one when mine is in excellent condition and is only about 18 months old. I think it should have lasted a lot longer than 18 months. I was in there to look at laptops also, but after the customer service I received today, I will not be purchasing another thing from them. I even called and talked to the manager of the store when I got home and he acted the same way, just as long as you are buying, they will help you, but once you buy, you are no longer important and it's not their problem because their products are perfect.

The model iPod I have has the same issues that many people are having with it that should be recalled. What is really sad is that my mom and I both were interested in purchasing their $1700-$2500 laptops, 3 of them (2 for my family and 1 for her). Also, it shows that they don't care about the customer just as long as they can just sell their product. My family has bought 3 iPods 3 years in a row from them that all ranges from $250 and up. So I consider that being loyal and we were coming back in to buy the computers.

They just lost 3 computer sales over 1 iPod video that they could not make right. After all that happened, we all went down the street and ordered 3 of [competitor's] top laptops. I guess in Apple's eyes, an unhappy customer is better than a happy customer. They must make a lot of money that it's okay to lose $7500 or more in a day in sales. So when you buy an Apple product, beware because their product and making money is more important than making the customer happy and making the sales.

So I will stick with my PC's and can't wait till I get my new laptop. Not Apple that's for sure. My 2 friends just got rid of all their Apple products because of their customer service. If you read the statistics, a happy person will tell maybe 25 people, and those 25 people will tell 25 more, and so on, but an unhappy customer will tell every person they know. Anyways, good luck and beware of who you buy your electronics from and check out their customer service ratings and all known issues with the product you are buying and what the company is doing to fix them. Apple reminds me of a car salesman/dealership. Once you buy the car from them, you are no longer important and it's not their problem.

You broke it not them.I have worked in C/S retail for over 20 years with a billion dollar a year company and we always make sure the customer is happy. No matter what it cost to a certain extent. Even it took just giving them a new item of the same thing they have and taking back their 2year old item. Our company did it especially when it is a manufacture/item defect. We didn't make our customers pay for it twice because we are greedy and we couldn't get it right the first time. I understand, don't replace it if it looks abused and really used and not taken care of, etc., but when you look at it and it obviously looks like it was well taken care of and has the like it just came out of the package yesterday, replace it. Make a customer happy.

I answered that the dropping happened five months ago and it was very soft drop. It fell from my laptop protective bag on the carpet. Nothing happened and that it was working beautifully for the last five months. Then I explained that this freezing just happened four days ago and I did try an external mouse and external keyboard and did work with those last gadget. He immediately suggested that I should buy an external hard drive to save my info. He offered to do that for me at an added expense of $180. I declined. Then he suggested I buy the extended warranty since my yearly one will expire in May 2010. My answer was I already purchased it.

Then he proceeded to enter my Macbook info and said he will send it to Tennessee to have it fixed and that I should be expecting my Macbook by the end of the following week. For my iPhone problem, he did not suggest anything. Later that week, my son noticed that the cover on my iPhone was blocking the wireless so after removing my case, my problem was solve.

Three days after my visit to the Apple store, I get a call from an Apple technician lady, who was very rude and bluntly said that Apple will not fix my computer unless I pay $400. I was very upset and told her that I do have extended warranty and that my Macbook is still covered under the one year coverage. She was very argumentative and insisted that because I dropped it, the agreement is null. I was outraged and told her to send it back.

My Macbook Air is being fixed by a private repair shop. My cost is around $200. The main diagnoses was that my software went bad just after nine months and nothing was wrong with the hardware. I am very disappointed and upset with the Apple service. I believe their people are really looking to sell you and get as much money as possible from the customer who is looking for help by making them buy warranty, gadgets and extra charges before they even listen to your problem. Is this how Apple works?

I left the store and as soon as I was driving away they (Apple Computer) told me it was done but they had shorted out a board when they replaced the part. Now, I was told on the phone that part would be on Saturday, February 13th 2010, as it was called in before their cut-off time.

Well, here it is Saturday and no part. My drive time to this location is one and a half hours, one way. I use this computer at work and I need to return back to my job on Sunday, February 14th 2010. The personnel should not tell you something and then turn around and not fulfill their word. I spoke to a person that I thought was a supervisor and he claimed that they (Apple Computer) do not guarantee anything. Interestingly, I told him that his employee told me different and that did not seem to matter.

Gas is expensive and needless trips to a less than desirable business is not fun. I am without my computer for a week at work and they do not have a loaner program.

Initially I contacted customer service, and was advised to trouble shoot the phone several times without any improvement. I was then directed to speak with a manager. The manager suggested that I return the phone to the Apple store in exchange for a new phoneWithin two weeks I experienced the same technical difficulties that I had encountered with the first phone. I returned to the apple store in hopes of receiving a fully functioning iphone; however, a slight color variation indicated by the iphones water damage sensor inhibited me from exchanging my second faulty iphone.

I explained that the problems of this phone were identical to the problems that I had experienced with my initial iphone purchase. The Apple store manager was very courteous. He apologized for the inconvenience of my unfortunate experiences. He also informed me that the water damage sensor often responds to the excessive humidity and moisture in southern Louisiana, resulting in the inability to exchange or be refunded for my purchase. I received no compensation for my initial purchase. I did purchase my third iphone upon the release of the latest edition; I am currently using this phone and have been thoroughly pleased with the quality and performance of the phone. However, I find the inaccessibility and inefficacy of customer service and technical support provided by your company disheartening.

To attain optimal customer satisfaction I recommend that your company provide affirmative, accessible solutions to problems involving your products. Your consumers would like to maintain open communication lines with technicians working on their phones. Keeping your valued customers informed allows us to further advance the improvement of your product, while maintaining our trust and loyalty to your company.

I look forward to hearing from you regarding developing ideas for increased quality of your provided customer service. I hope to see an effort in providing immediate solutions and will wait until the consumer bulletin for the month of April is released before seeking widespread public and media coverage regarding this issue. I appreciate your time and consideration.

When we arrived at the Apple Store it was really busy. My son checked in and we were instructed to wait until our name was called. About 10 minutes later, his name was called and I started telling the rep the issue that we were having with the unit. The rep told us that he needed to look the unit up on the computer. Instead, he went into the back of the store first. When he came back out, he then walked over to the computer. I walked up and asked him if he needed our warranty and if so I had a print out with me. He then turned to me and told me that it would not be necessary due to the fact that "we" damaged the unit with water so therefore the warranty was no longer valid. He said that he could give me a new iPod today however it would cost us another $80.

He had me look in this scope for at a little pale pink spot on the white bottom. I asked him to explain how this means to me that there was water damage as there was no water anywhere near the unit at our home. He just said that the pink spot means that we damaged the unit. I was livid and told him that this didn't mean anything to me as I know that the unit was not damaged by us. He stated, "I see this all day long so I know what to look for." Now if he saw this all day long from customers, why is it an issue with us and not how the unit is constructed? Are all of you iPod and iPhones users submerging your units in water or is this really just a big fat rotten scam from Apple? I think the latter is true.

Since the day when we were at the mall, I have read about others with the same issues and who were talked to like we are all criminals instead of customers and with no satisfaction in sight. I noticed on complaint blogs that Apple states that things such as high humidity, hot/moist pants pocket, or sweat from working out can cause this issue. Why is there not a flap to close this opening? My cell phone has a flap that I can close to protect it when it is not hooked up to a charger. Why not iPods and iPhones? I believe that this is the way they prefer it. Instead, Apple can get away with these excuses and us as the customers have no way to hold them accountable? I just don't get the joke. It feels much more like a criminal offense by Apple to all of us who work hard to purchase what we believe to be quality products. Please let my son and I know where to go from here. Thank you.

Mind you, I baby my $3,200 Macbook Pro and know for a fact there hasn't been any liquids in contact with it whatsoever. Then in a helpful manner of small talk, I told her I went on the Apple support forums and found that the this particular issue was a repeated problem with the late 2008 Macbook Pros, to which she rudely replied, "What? Residue in the ethernet port?" I just about had it at that point, but let her continue to diagnose my machine. I was then told they don't have the parts they need, and won't have them for about 5 days. Then I would have the other repairs in front of mine before they could fix it. So I asked about an exchange, which seemed like the easiest solution on both ends considering there was not just one repair being needed, but three. I was told that was not an option. So I asked for the manager. Upon going to get the manager, Kate didn't realize my mother was in the store browsing. She then proceeded to talk in a very unprofessional manner about me to the manager (much like high school gossip, covering your behind before it needs covered). I ignored this and the manager stood right by Kate's side and I explained the situation again.

As I am telling him, Kate proceeded to stand there with her hands on her hips, rolled her eyes at me while I am speaking, and then rudely interrupted me. I then told them I'll take my Macbook Pro back to the Walnut Creek store for repairs since it is an inconvenience to have to drive so far to have it repaired. Then I asked for the number to a complaint department, to which I was told to call Apple Care. Basically, I got a friendlier employee, but without any means to help me file a complaint. Instead, I wound up explaining my whole repair issue to him, to which I was told to go back to the store and just deal with the wait. In the end, I wind back up at home looking for a complaint department e-mail or number, and only ran across this. I guess Apple can't get complaints filed without having a department for that!

Today, 9/31/09, I called customer service and was told it is not their problem. I have to take it into the Apple Store and pay to have it repaired. What a scam. Apple computers are the worst and most expensive products. I have had nothing but problems since the beginning. The salesman admitted the version I have is a piece of junk compared to their new products. I'm not buying that line again.

On 8-9-09, I attempted to check the status of my rebate via their website link: ** and when I entered the rebate ID, I received an error message that stated: "You entered an invalid rebate ID", and there was no information returned regarding the status of my rebate. I attempted to check the status again tonight, and received the same error message.

I have prepared a document with screen captures showing all of my attempts to obtain my rebate. I also retained copies of both the UPC code that was printed on the box, as well as the UPC code that was printed on the price tag, so I can provide those to you if you wish. I bought this program because the Apple sales person told me that I would receive a rebate. I would like to receive the rebate of $20 I was promised, and I have followed Nova Development's instructions to the letter.

I have completed their web form again this evening at **. If I do not hear back from them by 8-21, I have advised them that I will refer my complaint along with all supplemental documentation to Edmund G. Brown, the attorney general of California. If there is a legal remedy, or if a class action lawsuit against Nova Development is to be filed, I will gladly take part. I have all documentation as noted above. Apple computer store sales person promised me a $20 rebate. I have received nothing.

On July 19th, I went back to the Apple store in Atlantic City, NJ and spoke to a tech who made me an appointment hour later with the Genius Bar, where there were no customers at 2:06PM but was made to wait until the 2:30PM appointment. I arrived at 2:24 at the Genius Bar to have them refuse to even further investigate the line on my 14 day old iPhone because they insisted that there is a red line indicator inside the base of the phone that should be white and I must have somehow submerged the iPhone in water, voiding all warranties! The sensor was also called "liquid submersion indicator or LSI". The phone never seen water, steam, humidity or rain. Much less, submerged?

The manager and the Genius Bar guy offered to take mine on trade and for an additional $199, give me a new iPhone! I only paid $199 for the iPhone that I had used for 7 whole days before a line appeared, 5 days of which I could actually use the phone portion! This is absolutely crazy! I'm wondering if this is a system problem and the iPhone arrived at my house via FedEx with the red line indicator (LSI) already showing red instead of white like the Apple store insisted. I cannot believe I now have a flawed iPhone that could go out at any day at the cost of $221, contracted for 2 years at $150 month!

What a crock of **! Over $3,800 for an iPhone that is flawed and Apple won't stand behind! Also, could the iPhone I received been a refurbished iPhone and never a "new" phone that I was to receive? Any advice on how I can resolve this issue, get the dysfunctional iPhone replaced for a new one at no additional cost? Nowhere in the warranty that I read did it mention this red line indicator light. Also, the iPhone wasn't subject to any misuse, abuse, etc.

Anyway, he did get me setup to receive the carton to mail my phone in for warranty replacement. I sent the phone in and received an email with their diagnosis in a couple of days. Water damage, they said. I called them immediately as I have babied that phone from the very first. I bought a leather case and made sure it was kept dry. The customer service man that I talked to looked at the photos they took of my phone when they received it and said he did not think it looked like water damage to him. He told me to take it to the Apple store and he would call them while I was there for my appointment.

I found out at the last minute he would not be in the day I went to the store, but it was my only day off and needed to go that day anyway. Well the genius opened the phone and looked inside and said water damage too, but the water sensors were not activated, just as the CSR had told me on the phone. I ended up talking to everyone in the store. They told me there was corrosion on the connector where the phone plugs into the cable to charge. So they would not replace my phone. From reading on different websites, it seems like they use the water damage assessment pretty often. I am seriously considering talking to attorneys about a class action lawsuit. I think they would lose the case. Needless to say, I am very disappointed in Apple and no longer believe all the good things I have heard about their company.

I bought Apple Care for all purchases. I contacted the Mac consultants they gave me and, a year later, have been unable to get a competent consultant who can configure the Xserve. We had never opened one of the iMacs because we were waiting for the Xserve network. When we opened it finally, it would not turn on and gave a grey screen saying to reboot. The consultant said to take it back and get a new computer. At the Cambridge store about a month ago when buying an iPhone, I was informed that I was a business customer and was entitled to get a 5% discount and should make sure that I asked for this. The sales person said I had been given the discount once in California and they were giving it to me and that I needed to ask for it. He also said that if they wanted to, they could apply it retroactively and that if they wanted to replace a computer and felt a customer had gotten a bad computer they could just replace it. They said this was how Apple took care of people.

I did not even know there was a business program despite having worked with the business team at Burlington for years and in Chestnut Hill starting 2003. This was disturbing because I had spent an enormous amount of money purchasing a whole new network set up from Mac and now was informed that I should have been given the 5% discount. This week, I was in the Chestnut Hill store trying to buy two more Mac computers. I asked for the business discount and they could not find my company's name. She said that they only had a corporate program for really important companies like Intel. I left the store not buying the Macs because they could not find my name. We were back at the Chestnut Hill Mac store several nights ago and I purchased a back-up hard drive and other items for well over $500. I asked for the discount and they had to get the manager to approve. Then the sales agent began to go through my purchases loudly saying she had to see if they qualified. What qualifies?

Then I spoke to them about getting a good Mac consultant because I still was unable to set up all the network and the Xserve because the consultants they referred me to ended up not being qualified to set up an Xserve. They gave me a name which I called the next day and it was an architect in NC. Then I called Cambridgeside Apple who are really nice and they said it was the wrong name and that the right name would not work because he was not qualified. They worked to find a good consultant and were really nice. They suggested that I bring the non-functioning iMac brand new in and that they could look up the invoice and replace it. Again they said, "Be sure you tell them you are a business client."

I then today spoke to the new consultant company while at the same time my manager took the iMAc to Chestnut Hill. They first told her that they could not look up the invoice. Then I got on the phone and said they could. They looked it up and said it was over a year ago and could not help me. I said that it had Apple Care and was new and they had to be able to help me. They said I had not opened the Apple Care box and registered it. I was never told to open the box, just to keep it because they have a record that you bought Apple Care with the computer. He said that was true but since I did not register the Apple Care even though I bought it with the computer, he would not help me.

I asked for a manager and she said that she had no idea what I was talking about and that it was not clear I qualified for the business program because, "you had to buy more that a couple of Macs." I said that was odd because Apple had decided I qualified and signed me up and I was the one that did not know. In fact, they had my company registered under two different names so I guess they thought many times I qualified. She went on to say she had never seen a grey screen on a Mac that says you have to restart your computer in many languages. She went on and on about how the business account was based on a long term relationship and I pointed out that I switched my company to Mac in 2003 and her store sold me the complete set up and I had them install the software in store before we picked up the computers.

That was the first complete office set up we have grown and last year, we bought all new Mac equipment, Xserve, Mac Pro, new iMacs, 3 Mac Pro notebooks etc. She went on and on about how just because I bought a Mac Pro, it did not mean I qualified for a business program. She was the most unpleasant nasty salesperson I have met in years, matched only by her sales associate the other night rummaging through my purchases to see if I qualify. This one Chestnut Hill Store MA is so rude and so awful that I think people should know and I think Mac should know as it is people like me that built Max. It was very, very unpleasant and I ended up telling my manager to bring the iMac home and I will just send it to Steve Jobs because it looks like Apple has changed and you need to be Intel to be important to them now.

I hope that Apple pays attention because they are really going the wrong way in how they treat people.

I, again, called APPLE who gave me NO assistance whatsoever. There is noone whom I can complain to and no address where I can submit my complaint. They have charged my card and I have not gotten the item. Additionally, I have spent over an hour on the phone with them to absolutely no avail.

After bringing the computer home, we installed the softwares Final Cut Express, I-Work and protection plan coverage for three years.
After installing the softwares, the CD reader never worked. My son tried to play a computer game in mid January and the computer got hung. We assumed at that time that the CD was faulty. However, on February 9th, 2008 he tried to play this CD on another Mac and it worked. Then we realized that the CD reader of the MacBook was not working. The battery seemed to drain very fast.

At the end of January, the computer stopped working. We called the Apple Customer Service and they confirmed that the battery was dead and promised to send us a new battery which was delivered to our home on February 4th, 2008. With the replacement battery my son was able to surf the Internet for a day. After that the replacement battery also died. We realized then that something was wrong with the computer so we contacted Apple Customer Service who told us to take the computer to CAMI Technique, Brussels, Belgium. We took our computer over to CAMI Brussels on February 11th 2008. We informed CAMI the problems we were having with our computer.

On checking the computer they informed us that the AppleCare Protection Plan package had not been activated, although it indicated it was done when we had initially installed it. We became aware that this was not installed only when we went with the computer to CAMI.

The personnel at CAMI kept the computer for repairs. On February 14, 2008, they sent us an email informing us that there was liquid inside the computer. They also indicated that we had to pay for the costs of the repairs totaling 2102 Euro. They mentioned that if we did not agree to pay for the costs we should pay 90 Euro and pick up the computer (without it being fixed).

We wanted further details, so we called up Apple Customer Service on 20th and 21st February 2008. They informed us that CAMI Technique has told them that there was tea inside the computer. We requested them to send us an email with this information and they said that they do not send emails. Since we have not dropped any liquid on this computer and as it is under the guarantee period, we expected Apple Computer to bear the cost of repair and wrote to CAMI Technique Brussels to this effect.

CAMI did not acknowledge our email, but we assumed that they were in the process of repairing the computer. When we did not hear back from them, we sent them few reminder emails to which they did not reply. On March 21, 2008, we received a call from CAMI telling us that there was corrosion in the computer and that if we did not want it fixed we should pay 90 Euro and pick it up even though Apple Customer Service told me that I do not have to pay this charge.

DAMAGE RESULTING = As a consequence of this action the Apple Computer Inc. has prevented my son from acquiring computer skills which we expected him to learn while using this computer. Purchase of this faulty product has resulted in loss of time due to wasted efforts in making a defective equipment perform and trying to get it repaired when defect was identified. The fund tied up in this faulty product has resulted in lack of resource to purchase an equivalent product from another manufacturer.

The following is the result of the complaint: (1) Within a week after sending this complaint to you I received a call from Apple Customer Service and I asked them to send me their report in writing. (2) The person on the phone told me that they do not send e-mails so I asked them to send it by the conventional mail. (3) I think I have waited sufficient time for this mail to arrive. I therefore request your office to look into this matter as soon as possible.

(1) As a consequence of this action the Apple Computer Inc. has prevented my son from acquiring computer skills which we expected him to learn while using this computer. (2) Purchase of this faulty product has resulted in loss of time due to wasted efforts in making a defective equipment perform and trying to get it repaired when defect was identified. (3) The fund tied up in this faulty product has resulted in lack of resource to purchase an equivalent product from another manufacturer. (4) This delaying tactics of the manufacturers of this faulty equipment has put us through lot of difficulties and financial loss.

My one computer overheated so I was asked on the plane to switch it off for fear of fire. Now this one is no longer portable because it lasts for less than 2 hours. Rubbish. Don't buy macs if they treat you this way.

Recently it stopped working altogether. The "genius" said he has finally fixed it by replacing ALL the parts and we should not have any more problems. He then rang me to tell me he had installed the wrong processors (dual instead of quad) and 'could I bring the machine in (for the 6th time down 3 flights of stairs) to replace the processors. We have had enough - the machine is still in warranty and we want our money back

I am now stuck with a product I do not want. Had I known there was a timing issue, I would've examined the product quicker.

The manager said there would be no exception and they would not extend the 14 day return window even though I called immediately when I got home. Apple online says they can't do anything to help because I made the purchase in a store and they have no control over the stores. The store says they can't help because their system does not allow returns by mail or returns after the 14 day window and they are not allowed to make phone transactions.

No damage resulted, but it is frustrating to get the run around.

At any rate we dropped off a functioning computer and were given back a boat anchor. What ever was working on the computer when it was dropped off should have been working when it was returned. What a major let down. I will never buy another Mac again. I have always had good experience on service with PC's I have bought whose name brands I will not mention at this time.

The computer was a high school graduation present for my son. It cost $1,400. I don't have the money now to replace it or even get it fixed. My son now must use my computer for his college work which is a major inconvenience as well.

Their packages are apparently shipped in one large bulk shipment from Taiwan by Federal Express (and the customer is NOT notified of this at the time of purchase), so I don't know how they can offer this service if they cannot provide it. I purchased this computer leaving plenty of room for issues to occur, and be corrected, and now I will not be able to complete a major project that I need to complete by this weekend. I have sent two complaints to their order department, and have not received one response back. My card has been charged, and here I sit without a product. I am paying interest on the charge for the computer to sit in Taiwan for 6 days.

If this is true, Apple is violating Federal Trade Commission rules and could get its core reamed by the feds.