Apple Store Reviews

If I could give them less, I would the devices are overpriced. The updates are more and more restrictive and changes the layout of the phone completely. The App Store have zero customer service. The terms of the in-store purchases are not clear and before you know it, you’ll find yourself being charged for apps that you do not have or have deleted from your device. I no longer have access to which they will continue to drive from your account until you’re able to chase it down and locate yourself to cancel the subscription. I definitely recommend going with any other product in Apple. It is deplorable the quality of service knowing the type of profit this company generates and they’re actually having Google fix their problems. That’s how much this company has gone downhill and I’m sure before long your one or two bad apples in the bunch will rot the whole basket.

I have bought Apple products from the online store and been very satisfied, but I have tried 2 different apps from the app store that had a free trial period.. and I will never do it again! They don't give you instructions on how to refuse the paid version until the day they notify you that you are being charged. At that point they give you an option to cancel but it's too late to avoid the fee. On both occasions I have disputed the charge because I NEVER used the ap but they won't research the usage and won't rebate the charge. They have your credit card so whoosh the money is gone and you are left with an app you don't want.

Three Apple stores and 12 supervisors over the phone with tech-support refused to replace an iPhone 14 Pro knowing that the manufacturer problem exists. Apple Tower in Los Angeles Angeles witnessed the phone resetting over and over again for two hours and still refused to replace the phone. What you see in the images are called panic codes showing that they created a problem and reset the phone over and over again.

Ok I get it. The fact that parents get devices for the kids but I think it’s disrespectful and disgusting that when you go into the store the guy who’s helping refer only to the kid and the parents gets ignored, wtf unbelievable.

I’ve been a loyal Apple customer for years and have used their trade-in program multiple times without issue—until now. On April 27, 2025, I purchased a new 15-inch MacBook Air and traded in my barely year-old 14-inch MacBook Pro (M3 Pro, 11-core CPU, 14-core GPU, 512GB SSD). That laptop had been in perfect condition. I kept it in a case with a screen protector since day one. It was also still under AppleCare+ with accidental damage coverage, so if I’d done anything to it, I would have just filed a claim. I had no reason to send in a broken device.

We purchased an email gift card from the Apple Store online, using Apple Pay, but we didn't receive it. Apple states that it delivers the gift card in one hour at most, but it didn't. We contacted support, which was also useless. They didn't reimburse the money and told us it would take days!

They were somewhat able to restore my device to a useable state after being completely bricked. Beware, none of these tech people know anything about the Windows operating system so if you are a Windows user who is trying to restore all data from a Windows device to a phone, you are out of luck with getting support.

Dear Apple Support Team, I am writing to formally request a resolution regarding multiple unauthorized charges on my account. Below are the details: • Apple ID: ** (I no longer have access to this email. Please contact me at ** instead.) • Unauthorized Charges: • WPS: $38.96 • Burner Subscription: $9.99 • TextNow: $4.99 • Fax from iPhone: $12.99. I have made several attempts to request refunds for these charges, but my requests have been declined despite explaining that these purchases were not authorized.

I purchased an iPhone 16 plus on October 1st, 2024 at the Fashion Show Mall in Las Vegas, NV. Upon making my purchase, the sales person also talked me into purchasing an insurance plan that covers damage, loss and theft of my IPhone 16 plus. It made sense to me. On February 1st, 2025 my phone was stolen. I made a report to the establishment security and Las Vegas metro police. I also reported my loss to Apple Care and the store manager where I purchased my phone. Apple Care told me that I wasn’t covered for loss or theft, and the store manager told me the same thing.

After a brief exposure to water, my nearly new I-phone 15 model became damaged. Expecting the best possible service, I went to my local Apple Store for diagnosis and repair. While expecting to pay a premium price for the repair, their diagnosis was that the phone was beyond repair, so I purchased a new phone, on the spot, at a premium price. After expiration of the short return policy, I finally made it by a repair shop franchise known as Cell Experts (OKC location), and much to my surprise the water damaged phone was indeed repairable at a reasonable price. It needed a new screen and battery.

Apple, is this how you treat your most loyal customers? On 12/28/24, I purchased a $5,192.96 MacBook Pro under order W1372067234. As part of my order, I selected Final Cut Pro for $299.99 because your website did not clarify that an existing license could be used. Upon receiving the MacBook, I realized this and immediately contacted Apple to request a refund for the software I don’t need. Initially, I was told via chat that my refund would be processed. But today, I received a generic email asking me to call Apple. After being transferred repeatedly, I was told my refund request was rejected.

Apple Store in Eastview Mall in Victor, NY, Sales Lady Sold me a Belkin screen protector for $39.95 plus tax on 10/09/2024 by saying it has a lifetime warranty if it breaks and we will replace it for free. It did broke on 11/29/2024. When I visited Apple Store in Eastview Mall in Victor, NY, was told by manager Paul to contact Belkin and ask for replacement. When received bring back 30 miles again and we will put it on your iPhone 16pro max for free. They sold me a $7.00 product for $39.95 and still kick the ball to Belkin to me. It is a yet again bright day robbery by a big corporation. Won't be buying Apple Products anymore.

It really is pointless to schedule an appointment. After waiting for nearly 45 minutes I ran out of time and could no longer wait wasting my trip down there. I could have walked in if I wanted to wait two hours to get a simple screen repair done. In the future, that is exactly what I will do versus scheduling an appointment.

Be careful buying stuff directly from the Apple Store, use your Apple phone and scan the same item on Amazon or Best Buy after the associate helps you because the prices are usually lower elsewhere. The store also will not do price matches over the phone after you leave the store and they are very difficult to work with when it comes to honoring a price match. For example, a USB-C lightning cable 2m Is $29 in the store and it’s only 23.99 on Amazon.

I brought my iPhone 14 Pro Max here to replace it. As a result, because my screen was a little protruding, the employees in the store thought it was a toughened film and forcibly broke it off. It turned out that it was not when I left with my mobile phone and found that my screen was broken on the way. Even though it was a third-party screen, I didn't know it before, but the staff in the store told me that it was a third party, and the staff in the store told me that they were not responsible for their behavior. The staff in the store told me that because it is a third-party screen, not its original screen, they don't bear the damage to my screen caused by them. I don't know what to say. This is the best answer I have ever heard. I feel the most cordial service in the Apple Store. I am really glad that their staff are so kind and have never experienced it anywhere. Welcome to visit and experience such eager service. "I will definitely come back."

I purchased an Apple gift card to be sent to a friend, because I did not have time to go to the store and purchase. After I purchase I am notified the gift card will be emailed within 1 hour. It has been 2 hours, and not emailed yet still processing. I call Apple support and they inform me it will be emailed today. I wake up the next morning, so almost 24 hours later, and still not emailed. The purpose of me purchasing this, is to expedite my purchase so it can be emailed fast, as it is just a gift card. I canceled my order, as I will from now on be going to a store to purchase. I call Apple support, once again on this, and they inform me I will have my money back in 3 to 5 days, as the money has been pulled from my account and is pending.

The Apple Store at 74th and Madison is usually a challenge, and today 6/1/2024 was no different. There were three people standing in the entrance, they all ignored me, then one walked off and a very young man asked if he could help. I told him what I needed so he walked over to the woman (the manager) who had just been standing there.

I have 3 iPhones in the family and I was adding a fourth one which I did not buy from the Apple Store. I requested the employee to help me transfer data from one phone to other since I am 67 years old and don’t have that much knowledge.. But the girl was rude, unprofessional, and absolutely was not interested to help and clearly told me that the only do this if someone buys this Apple phone from the store. No name tags so I don’t know her name. I requested to talk to Manager. She brought the guy standing right by there who has no name tag or any tag. I don’t think he was Manager, but I’m not sure. So the bottom line is, I am going to look for another option next time beside iPhone, which I have been using since The beginning. They don’t even deserve one Star

I called an AppleStore.com to correct the billing address on my order. They transferred me 4 times, I spoke to 4 representatives and the last one simply disconnected me and knowing my phone number never called back! Wonderful products and horrible customer service. Don't order from this store. It make sense to go to the actual Apple store.

My first iPad was decades old. Never amazed me. Apple went overboard with the consumer-grade device, I was locked out. I was recently invited to install an app on iPad for online video calls. Since the first iPad was a mess, I decided to buy a 2nd iPad to get it over with. But the activation of the 2nd iPad kept sending the verification code to the 1st iPad.

On Jan 22, 2024 Sean “young guy with a green cap” at Bayshore Glendale WI was supposed to help me. I told him the reason I was there. He didn’t appear to want to assist me. However, while he was typing on my ipad. I asked him to repeat what he had just said to me because he was going so fast. He rolled his eyes and looked at his coworker Symphoni and said, "Can you get this." “She said yea.” He then turned his back and walked away. He walked back over and was telling another coworker about he refused to help me while giggling like an 5 year old kid. Afterwards, I reported him to a manager name Luke. Not sure if this guy will be disciplined for his behavior. But, this guy is not a good representation of Apple. He should be sweeping the streets with a small broom, or cleaning up parks alone. Customer service is the absolute last thing he should be doing.

I bought iPhone 14 on Black Friday with promotion of gift card. I got the iPhone and never see the gift card. I called support. Support said that I did not get the gift card because I activated with T-Mobile. When I checked out, the website just asked what carrier I used, nothing about if I selected a carrier, it does not qualify for gift card. It's better off buying from some other website.

My airpods stopped working after 3 months, when I went to support store in Willowbrook in NJ, they gave the replacement case, but it has given charge draining issue along with existing problem. Complete waste support team and defective products.

I ordered an iPhone at the Apple Store on Cyber Monday because they promised a $50.00 Apple Gift Card. I read through the agreement and followed the directions. When I placed the order, I did not receive the gift card. I called Apple customer services and was on hold for 20 minutes. The representative informed me that I was not eligible because I chose a carrier for my phone. I told the customer service person that if I didn't choose a carrier, it would be $30.00 more. So, the gift card would have only been $20.00.

I wanted to buy an iPad for my daughter. She had a gift card that I was using (with her permission), which limited the choices I had; most new iPads were more expensive, and I opted to try the Apple website that offered refurbished iPads. Note that this was an official Apple website, not third-party one. It was a terrible experience, and I would advise anyone to avoid using this site.

I downloaded Gauthmath for a 3-day free trial of their homework help program. I was automatically charged $31.99. I immediately canceled the subscription and submitted a refund request on the same day (9/18/23) with Apple support. Via the Apple store app, I cannot click on the purchase because it doesn't have a circle by it. Apple denied my request of a refund (9/19/23). I didn't sign up for a subscription. I wanted a free trial. Please refund my money.

This is the timeline of the worst customer service experience I had with Apple. On August 29th, I purchased the iPhone 14 Pro Max and selected the "trade-in" option for my current phone, which is the iPhone 11. On August 31st, I received a notification that the phone had arrived at my PO Box. On September 1st, I went to pick up my package and noticed that there were two boxes inside the main box: one for the trade-in and one where the iPhone 14 was supposed to be. Seeing it empty, I thought that maybe the phone had arrived in another box and I called the PO Box to check if there was another package, but they said there wasn't. I proceeded to contact Apple via Chat on Friday, September 1st at 1pm PST. (There were promises made during the chat that they would replace the iPhone 14 Pro Max two days after closing the case. The chat was clear and I have evidence that I will attach.)

Apple hides behind “company policies” and gives customers the run around. There was a technical glitch on 9/12/2023 that caused in-game purchases to not complete properly. I was charged immediately by Apple for goods I never received. This was only during a certain period of time. Transactions before and after worked fine. I followed their refund request process and made 2 requests. 1 was denied (I made an appeal right away). 1 was still pending. I called customer service and asked for the reason behind the denial. Their answers:

Went into the Apple Store to pick up my pay for computer. Three sales people were on the floor just hanging out and talking. Asked them if they could get my computer and was told I had to go to the Order area. In the Order area many people were sitting around waiting while 2 Apple employees were serving 2 customers. In the meantime the 3 salespeople I had asked to get my computer were still just standing there hanging out.

This has been going on since April and when I call in July Friday (21) and Saturday (22) I let them charge me Sunday the 23 of July. I was charged for $12.71 although I didn’t have a subscription and I call Apple and ask what was this transaction for and Apple could not tell me. The customer service rep even took control over my phone on a app just to see if I have any active subscription that I was not seeing, and still couldn’t see what was the 12.71 so I had to lock my card so it wouldn’t charge me, I even change my card 4 time and it still try to bill the new card with the old card information. The supervisor said she saw the $12.71 trying to bill me but because it never actually bill me she can’t tell me what is it for, so I said, "Ok. Just bill me. Let see what it is." She (the supervisor) said I need to let it charge me before they can tell me what it was I'm being charge for because I didn’t have an active subscription.