Apple Store Reviews

I bought iPhone 14 on Black Friday with promotion of gift card. I got the iPhone and never see the gift card. I called support. Support said that I did not get the gift card because I activated with T-Mobile. When I checked out, the website just asked what carrier I used, nothing about if I selected a carrier, it does not qualify for gift card. It's better off buying from some other website.

My airpods stopped working after 3 months, when I went to support store in Willowbrook in NJ, they gave the replacement case, but it has given charge draining issue along with existing problem. Complete waste support team and defective products.

I ordered an iPhone at the Apple Store on Cyber Monday because they promised a $50.00 Apple Gift Card. I read through the agreement and followed the directions. When I placed the order, I did not receive the gift card. I called Apple customer services and was on hold for 20 minutes. The representative informed me that I was not eligible because I chose a carrier for my phone. I told the customer service person that if I didn't choose a carrier, it would be $30.00 more. So, the gift card would have only been $20.00.

I wanted to buy an iPad for my daughter. She had a gift card that I was using (with her permission), which limited the choices I had; most new iPads were more expensive, and I opted to try the Apple website that offered refurbished iPads. Note that this was an official Apple website, not third-party one. It was a terrible experience, and I would advise anyone to avoid using this site.

I downloaded Gauthmath for a 3-day free trial of their homework help program. I was automatically charged $31.99. I immediately canceled the subscription and submitted a refund request on the same day (9/18/23) with Apple support. Via the Apple store app, I cannot click on the purchase because it doesn't have a circle by it. Apple denied my request of a refund (9/19/23). I didn't sign up for a subscription. I wanted a free trial. Please refund my money.

This is the timeline of the worst customer service experience I had with Apple. On August 29th, I purchased the iPhone 14 Pro Max and selected the "trade-in" option for my current phone, which is the iPhone 11. On August 31st, I received a notification that the phone had arrived at my PO Box. On September 1st, I went to pick up my package and noticed that there were two boxes inside the main box: one for the trade-in and one where the iPhone 14 was supposed to be. Seeing it empty, I thought that maybe the phone had arrived in another box and I called the PO Box to check if there was another package, but they said there wasn't. I proceeded to contact Apple via Chat on Friday, September 1st at 1pm PST. (There were promises made during the chat that they would replace the iPhone 14 Pro Max two days after closing the case. The chat was clear and I have evidence that I will attach.)

Apple hides behind “company policies” and gives customers the run around. There was a technical glitch on 9/12/2023 that caused in-game purchases to not complete properly. I was charged immediately by Apple for goods I never received. This was only during a certain period of time. Transactions before and after worked fine. I followed their refund request process and made 2 requests. 1 was denied (I made an appeal right away). 1 was still pending. I called customer service and asked for the reason behind the denial. Their answers:

Went into the Apple Store to pick up my pay for computer. Three sales people were on the floor just hanging out and talking. Asked them if they could get my computer and was told I had to go to the Order area. In the Order area many people were sitting around waiting while 2 Apple employees were serving 2 customers. In the meantime the 3 salespeople I had asked to get my computer were still just standing there hanging out.

This has been going on since April and when I call in July Friday (21) and Saturday (22) I let them charge me Sunday the 23 of July. I was charged for $12.71 although I didn’t have a subscription and I call Apple and ask what was this transaction for and Apple could not tell me. The customer service rep even took control over my phone on a app just to see if I have any active subscription that I was not seeing, and still couldn’t see what was the 12.71 so I had to lock my card so it wouldn’t charge me, I even change my card 4 time and it still try to bill the new card with the old card information. The supervisor said she saw the $12.71 trying to bill me but because it never actually bill me she can’t tell me what is it for, so I said, "Ok. Just bill me. Let see what it is." She (the supervisor) said I need to let it charge me before they can tell me what it was I'm being charge for because I didn’t have an active subscription.

I purchased a refurbished iPhone 13 Pro Max 128 on 8/14 to be delivered to local Apple Store on 8/16. It is now a week later. I phoned and was told to wait 5 days and call again. I was then told to wait 3 business days and call again. Then it was “escalated” and I was told to call back in 24 hours, which I did. Now I’ve been told to call back in 48 hours. Apple is having a problem with their shipper, UPS. And, Apple is making their problem my problem, instead of solving their problem with me by delivering another iPhone to me and solving their problem with UPS separately. I call this very poor service and not up to the standards that I’ve gotten used to being a loyal Apple customer since 1985. Don’t rely on timely delivery when purchasing from Apple Store even if you have it delivered to a local store for pick-up. If there is a problem, it’s YOUR problem.

I signed up for YouTube Music single use a few years ago. I realized the family plan was cheaper and cancelled the single use shortly thereafter so my whole family could benefit. The single use at that time was $12.99 and the family $16.99. After I subscribed I realized that my payment was $19.99. It didn’t bother me because I figured they always find ways to add extra on plans. This past weekend I received 2 reminders that my youtube subscription would increase. I found out that Apple kept billing me two years later for the cancelled subscription.

After purchase at Apple Store online, delivery was changed from express next day to 5 business days. Optioned to cancel order which would take another 5 business days to process. This prevented you from buying and picking up same day or next day from another seller. Buyer beware that terms can change after purchase. I should’ve just bought laptop at Costco.

I bought iPhone 10 from Apple Store 3 years back. Recently I went to store and requested to evaluate value of my phone for exchange with iPhone 14. I got shock after hear the proposed value from store manager. they were offered very low (20%). But the same time when we approach mobile service providers, they are able to give better exchange value. But, this apple store is not giving much value to their own product even though it is good condition and working well. I feel that Apple is forcing customers to approach mobile providers to exchange mobiles and this is very bad business..

I just purchased a 1200$ Apple Watch from the Yorkdale Apple store. Once I made the purchase, I was taken to a set up desk to get some help setting up my new watch. The fellow assisting me noted that the watch needed to be charged so he removed my newly purchased device and proceeded to charge the watch. Why he'd use my charger, I don't know since the store is filled with them, but that was not the issue. When finished, he packed up my watch for me to go home. He even commented that he checked to see that the charger was included... But when I got home, there was nothing in the box. Evidently he had not replaced the charger. It was a careless mistake, but things happen, so that is not my issue.

STUPID, RIDICULOUS, RETARDED, FUBAR and a FIASCO. REALLY? You offer the military discount because you soooo love our nation's fighting force that lets you exist? I call foul. Not allowing the use of monthly payments if I get your so-called miniscule 10% discount is "hey thanks for your service, however you ain't gonna do anything but pay upfront because we can just do that and you can't do anything about it." Even though the exchange offers no tax and those options. I think it's pretty pathetic that you require me to verify through ID me just to tell me I better pay $1099 bucks upfront or if I want to break it up into payments, I owe you 1157 plus interest. RIDICULOUS. I guess it would make sense to a liberal. Keep your stupid products.

I was dumb enough to order an iPhone 14 online and was to do a trade-in for my iPhone 11. I followed all the steps that was given to me for preparing to send it back. I then sent it back. A few days ago. It showed up at my door. One person told me that my refund had expired. The next person told me that I declined the refund and that my activation lock was still on. I went to the link they gave me. And that phone does not show up on my iCloud account nor the Find My page. After talking to three more people, I had someone to tell me that they've got everything set up and for me to do the trade-in. The trade-in went from being $220-$160.

Had an appointment time, we’re now 20 minutes past that and when I ask the Apple rep politely roughly how much longer I might have to wait, and the rep (Carson) gives me a lecture about how I should think of this as a Doctor’s office and that’s why they can’t respect exact appointment times. I’m sorry, what!? Me paying for your product and needing support are in no way relatable to doctors helping patients. Figure out your appointment times and do better. You’re a tech company. Get off your high horse.

Terrible customer service at Apple Store Galleria Mall Fort Lauderdale! I went there 3 times in the past few days to buy a new phone, and they keep telling me to come back. This morning I came back, even before the opening hours, at 9:45am, and they told me that I needed to make an appointment. And the day before nobody told me about appointments. I talked to one of the salesmen and he said they had a couple of phones for the model I needed available. I then made an appt for 11:15 am and waited until 11:30. When I approached one of the staff, they told me they would get someone (meaning I was there, and nobody called me at 11:15).

I purchased a $100 APPLE GIFT card today from target and when peeling back the security seal and exposing the redemption code, it was obvious the card was damaged. It looks like there was a printing error, could not read the last 4-6 characters on card. Target said they won't do anything since it's a 3rd party vendor. I spent over 2 hours on the phone with Apple only to be told there is NOTHING they can do for me. Really? I was actually told it's a Target issue since that's where I purchased the card. Hmmm, The card says Apple, not Amazon, not target, but APPLE and there is NOTHING THEY CAN DO? I have NEVER experienced such poor customer service from a company this size in my life!

We purchased a new iPhone for my wife on apple.com, could not get it registered, and took it to the local Apple Store (in Lexington, KY) The floor staff were very helpful, until the manager came by. The floor staff were assisting with a phone registration issue, and after we had been there for about 4 minutes, the manager told the assistant, in a normal tone of voice, 5 more minutes and then kick them to the AT&T store - this is taking way too long.

Apple uses Deliver-IT and they hire people who steal stuff. TONS of complaints. Apple should not use them. DO NOT USE THE COURIER SERVICE TO DELIVER ANYTHING.. Deliver-IT has a BBB rating of F and tons of complaints and a rating of 1. They have a Yelp rating of 1 with 300 reviews. ** among MANY other horrendous reviews. NEVER use the Apple Courier service, the driver simply faked a signature, took a picture of the item sitting at the door and then stole the package.

I was sold a defected Iphone13. I then got in touch with T-mobile whom advised me it was still under warranty. Was asked to place my device in a box that was sent and attach a tracking sticker and ship through FEDEX. Did what I was instructed my package was scanned and sent. Apple claims they never received their device and billed me 6 weeks later 1,011.45 Outreach to Apple whom advised their merchandise was not received and it's the reason for the charge. If my package was scanned confirming I did what I was instructed why was I billed??

I have been a customer of Apple since 2008 and this is the worst product they have made. The case is more orange than brown but that’s not the issue. The brown comes off in literally weeks and instead of the aged look it just looks bad. Apple's answer when I asked if I could be refunded due to an obvious defect, was to keep driving to Apple every time to have it replaced. On top of that, I can’t just walk in.. I have to set up an appointment for this. Terrible. I have been buying Apple cases for over 10 years and this will be my last.

I ordered a car charger and cord for iPhone today. I paid an additional $9.00 to have it delivered by the end of same day. Within an hour o received a text that said it was on its way to me and to make sure someone was here to sign. Being that I’m. It but about 30 minutes from store, I waited with my door open. 5 minutes later I received another text that said a delivery attempt was made and no one home! They said it was getting sent back to Apple and I would get a refund in 5 days!! WTF!? I’ve been sitting here playing games on phone waiting and. I one came. Total lie! Now I have to get another one from Amazon or target before I even will be refunded for this one. Apple needs better delivery people!

If I could give negative stars, I would. My wallet was stolen out of my coat and the Low Life went to this store with my stolen credit cards and attempted charges on one card and proceeded to use, successfully, 2 other cards. I went to Apple to get a print out of the receipt that would have MY NAME on it. I was honest, the sales associate told me he needed manager's approval and they wouldn't do it. I was even able to recite my stolen debit card # by memory for him to look up, AMAZING, I can't get a receipt for a purchase in my name on my stolen credit cards, cops already gave subpoena for cameras and they are not cooperating.

Apple told me to ship a faulty Apple TV and my AirPods Pro that screeched painfully in my ears. Apple lost both and made me drive to FEDEX and hassle them about my tv and buds. Since the box and shipping info were supplied by apple FedEx could not help. Later I found out, Apple destroyed my Apple TV without asking, or notifying me!! When I asked about why they would destroy my Apple TV without my authority or even bothering to try to notify me they had no response. Basically just said ** you. They eventually sent back my AirPods Pro with no repair or replacement and said I could buy a new pair for full price.

My review may sound very frustrating and that is because Apple has designed obvious loopholes in their system to steal from their customers. Here goes my story with them. I financed an Apple 13 pro and I got Apple Care+ with Theft and Loss which should cover your phone if it is lost. While traveling we were put to sleep and robbed at our Airbnb and our phones were stolen. When I tried to log in to my account, my phone was put into something that Apple calls "Recovery Mode" and they cut my access from my account for 18 days because people who stole it, tried to get into the phone and for security reasons, Apple put my account on such a long non-sense hold. After the 18 days was over, I logged into my account and my device was not showing under my account. Of course the thieves were not sitting around for me to log in and find their location. They either jailbroke my phone, or they took it into pieces and used the hardware.

If I could submit 0 stars I would. We have been hesitant to switch to the iPhone world for years after being pretty happy with our Android phones. We decided to give it a shot because the battery life was supposed to be better and the cameras were so good. Anyway fast forward to ordering! Call the store directly, or so we think - speak to a wonderful person who is very helpful and tells us we could order our phones online because it shows we will have free next day delivery. They are IN STOCK she tells us and we can just order it online and they will ship it right away. We order $4000 in product based on this promise of free next day delivery. We are visiting another state so we confirmed at every step - were they SURE it would be here tomorrow?? Yes, they said over and over. Even in a confirmation call, the answer was yes.

Apple Support literally had me running in circles from account recovery to account lock activation and Deion straight hung up, been waiting for around two months, customer service is garbage at best!! I have been waiting two months to get my phone unlocked. Useless!!

If you want to buy an Apple product, part, or accessory, you probably do what most people do: You call your local Apple Store to find out the item number and price -- and to see if it's in stock. Simple, right? Wrong. Here's what happens.

This is regarding APPLE AND THEIR EMPLOYEES STEALING FROM YOU AT THE APPLE STORE IN JACKSONVILLE, FLORIDA TOWN CENTER. I will continue to post this until my situation is resolved and request you share this to everyone to warn others and prevent this from happening to you or anyone else… Yesterday, I was robbed when I went to my Apple appointment for a back screen repair on my OWNED iPhone 12 pro device. I have a 3rd party insurance I use to cover my phone and after dropping it and breaking the back glass was told I had to go to the actual Apple Store for the repair and that Apple would send the repair estimate to my insurance co. who would send the payment same day and I would pay my deductible and leave with my phone repaired.

I went to the Apple store to fix my macbook pro. When it came to having the Apple store fix the hardware drive issues on my mac book, it was a lack of miscommunication of when the repair would be finished and I was not notified of when my macbook would be repaired because my name and email was incorrectly placed into the system and therefore I was not notified of when my laptop would be repaired or fix. I was also misinformed on when my laptop would be repaired.

Purchased a new Apple watch with the trade in from the store. Sent the old watch which was in physically great condition but it was rejected because the data wasn't wiped. Nowhere had I seen that I was supposed to do anything other than unpair the watch. Wiping the data clean wasn't on any packing materials. I was disgusted that my original watch battery life didn't last as expected and now with this experience, I will not trust Apple again with a watch purchase. Couldn't be more disgusted!!!

Purchased an iPhone 13 on an Apple Gift card. On 9/25/201. Went back today (9/26/201) and they didn’t have it. Asked for my money back and the sales Agent told me it’s impossible, and I should just buy other things with it. I laughed at him. I said I paid 1,100 dollars for a phone and because you sold it to someone else, and I should buy useless things with 1,100 with it. The Manager was as useless. Called Apple, explaining everything to them and they just hung up on me.

Apple failed to ship me the replacement item that I requested and never refunded me the credit card hold I paid. The service rep on the phone was very unhelpful and rude — wasting me 30 mins and saying that she couldn’t look into the case. She even kept saying that I didn’t return the item back. However, the whole situation comes from that FedEX never delivered my item due to storms in Feb. When I said that I wanted to escalate, she said that she is the senior advisor. She promised to call back in 30 mins but never fulfills her promise. Worst customer experience ever!!! Shame on Apple!!!

I called Apple Play Store for a unknown charge and the lady more like child was messing around for no reason... She was like, "Type in allinonewordapplesupport.com" and I was mentioning I couldn't find it and she kept repeating the same thing. She then said, "Oh no just type applesupport.com all in one word" with a laugh. Wow Apple what of a joke of people you hire. Hope you can pay for for quality/educated employees SMH.

I have a lot of problems when I play the music. It is incredible that I cannot play the music in the order that you want! It is very frustrating that Apple is not interested in having a good product and giving it good technical support and trying to solve problems. And my iPhone 7 is much faster than IPhone 12, tremendous deception that iPhone12 is faster, if it is more expensive but it is nothing better, it continues with the same problems with applications that do not work as they say, no real answer by Apple

I have never had a Apple product before. I always thought apple was overpriced. I decided to order a new iPad via online store. I never knew they all come from directly from china. I can't believe people are so blind and dumb. I love the way everyone uses the Covid 19 for all their shipping delays. What a pitiful company.

Walked in at 10:00 am to local Apple store saying I am ready to purchase this specific computer that apple website says you have. I had walked into store the previous day and received information on 2 products, wanted to think about overnight. Apple store employee response, "Come back at 10:45 for a shopping specialist," I responded, "I don't need a shopping specialist. I need someone to bring computer out to me and I will give you payment." He said go online, I am here and there was no one to to get my computer and take my money. There were more employees than customers.

I paid AppleCare+ with Theft and Loss Program for a new iPhone replacement from Apple Store and when I bought it on December 2019, I paid AppleCare+ insurance charging $14.99 a month ever since 2019 until now July 2021 and I still pay every month. I lost my iPhone and I never lost it before, they never sent me a replacement even though I lost it with proof of losing it. It's not worth it to pay insurance after having to make 3 claims and each one got declined.