Apple Store Reviews

I purchased a refurbished iPhone 13 Pro Max 128 on 8/14 to be delivered to local Apple Store on 8/16. It is now a week later. I phoned and was told to wait 5 days and call again. I was then told to wait 3 business days and call again. Then it was “escalated” and I was told to call back in 24 hours, which I did. Now I’ve been told to call back in 48 hours. Apple is having a problem with their shipper, UPS. And, Apple is making their problem my problem, instead of solving their problem with me by delivering another iPhone to me and solving their problem with UPS separately. I call this very poor service and not up to the standards that I’ve gotten used to being a loyal Apple customer since 1985. Don’t rely on timely delivery when purchasing from Apple Store even if you have it delivered to a local store for pick-up. If there is a problem, it’s YOUR problem.

I signed up for YouTube Music single use a few years ago. I realized the family plan was cheaper and cancelled the single use shortly thereafter so my whole family could benefit. The single use at that time was $12.99 and the family $16.99. After I subscribed I realized that my payment was $19.99. It didn’t bother me because I figured they always find ways to add extra on plans. This past weekend I received 2 reminders that my youtube subscription would increase. I found out that Apple kept billing me two years later for the cancelled subscription.

After purchase at Apple Store online, delivery was changed from express next day to 5 business days. Optioned to cancel order which would take another 5 business days to process. This prevented you from buying and picking up same day or next day from another seller. Buyer beware that terms can change after purchase. I should’ve just bought laptop at Costco.

I bought iPhone 10 from Apple Store 3 years back. Recently I went to store and requested to evaluate value of my phone for exchange with iPhone 14. I got shock after hear the proposed value from store manager. they were offered very low (20%). But the same time when we approach mobile service providers, they are able to give better exchange value. But, this apple store is not giving much value to their own product even though it is good condition and working well. I feel that Apple is forcing customers to approach mobile providers to exchange mobiles and this is very bad business..

I just purchased a 1200$ Apple Watch from the Yorkdale Apple store. Once I made the purchase, I was taken to a set up desk to get some help setting up my new watch. The fellow assisting me noted that the watch needed to be charged so he removed my newly purchased device and proceeded to charge the watch. Why he'd use my charger, I don't know since the store is filled with them, but that was not the issue. When finished, he packed up my watch for me to go home. He even commented that he checked to see that the charger was included... But when I got home, there was nothing in the box. Evidently he had not replaced the charger. It was a careless mistake, but things happen, so that is not my issue.

STUPID, RIDICULOUS, RETARDED, FUBAR and a FIASCO. REALLY? You offer the military discount because you soooo love our nation's fighting force that lets you exist? I call foul. Not allowing the use of monthly payments if I get your so-called miniscule 10% discount is "hey thanks for your service, however you ain't gonna do anything but pay upfront because we can just do that and you can't do anything about it." Even though the exchange offers no tax and those options. I think it's pretty pathetic that you require me to verify through ID me just to tell me I better pay $1099 bucks upfront or if I want to break it up into payments, I owe you 1157 plus interest. RIDICULOUS. I guess it would make sense to a liberal. Keep your stupid products.

I was dumb enough to order an iPhone 14 online and was to do a trade-in for my iPhone 11. I followed all the steps that was given to me for preparing to send it back. I then sent it back. A few days ago. It showed up at my door. One person told me that my refund had expired. The next person told me that I declined the refund and that my activation lock was still on. I went to the link they gave me. And that phone does not show up on my iCloud account nor the Find My page. After talking to three more people, I had someone to tell me that they've got everything set up and for me to do the trade-in. The trade-in went from being $220-$160.

Had an appointment time, we’re now 20 minutes past that and when I ask the Apple rep politely roughly how much longer I might have to wait, and the rep (Carson) gives me a lecture about how I should think of this as a Doctor’s office and that’s why they can’t respect exact appointment times. I’m sorry, what!? Me paying for your product and needing support are in no way relatable to doctors helping patients. Figure out your appointment times and do better. You’re a tech company. Get off your high horse.

Terrible customer service at Apple Store Galleria Mall Fort Lauderdale! I went there 3 times in the past few days to buy a new phone, and they keep telling me to come back. This morning I came back, even before the opening hours, at 9:45am, and they told me that I needed to make an appointment. And the day before nobody told me about appointments. I talked to one of the salesmen and he said they had a couple of phones for the model I needed available. I then made an appt for 11:15 am and waited until 11:30. When I approached one of the staff, they told me they would get someone (meaning I was there, and nobody called me at 11:15).

I purchased a $100 APPLE GIFT card today from target and when peeling back the security seal and exposing the redemption code, it was obvious the card was damaged. It looks like there was a printing error, could not read the last 4-6 characters on card. Target said they won't do anything since it's a 3rd party vendor. I spent over 2 hours on the phone with Apple only to be told there is NOTHING they can do for me. Really? I was actually told it's a Target issue since that's where I purchased the card. Hmmm, The card says Apple, not Amazon, not target, but APPLE and there is NOTHING THEY CAN DO? I have NEVER experienced such poor customer service from a company this size in my life!

We purchased a new iPhone for my wife on apple.com, could not get it registered, and took it to the local Apple Store (in Lexington, KY) The floor staff were very helpful, until the manager came by. The floor staff were assisting with a phone registration issue, and after we had been there for about 4 minutes, the manager told the assistant, in a normal tone of voice, 5 more minutes and then kick them to the AT&T store - this is taking way too long.

Apple uses Deliver-IT and they hire people who steal stuff. TONS of complaints. Apple should not use them. DO NOT USE THE COURIER SERVICE TO DELIVER ANYTHING.. Deliver-IT has a BBB rating of F and tons of complaints and a rating of 1. They have a Yelp rating of 1 with 300 reviews. ** among MANY other horrendous reviews. NEVER use the Apple Courier service, the driver simply faked a signature, took a picture of the item sitting at the door and then stole the package.

I was sold a defected Iphone13. I then got in touch with T-mobile whom advised me it was still under warranty. Was asked to place my device in a box that was sent and attach a tracking sticker and ship through FEDEX. Did what I was instructed my package was scanned and sent. Apple claims they never received their device and billed me 6 weeks later 1,011.45 Outreach to Apple whom advised their merchandise was not received and it's the reason for the charge. If my package was scanned confirming I did what I was instructed why was I billed??

I have been a customer of Apple since 2008 and this is the worst product they have made. The case is more orange than brown but that’s not the issue. The brown comes off in literally weeks and instead of the aged look it just looks bad. Apple's answer when I asked if I could be refunded due to an obvious defect, was to keep driving to Apple every time to have it replaced. On top of that, I can’t just walk in.. I have to set up an appointment for this. Terrible. I have been buying Apple cases for over 10 years and this will be my last.

I ordered a car charger and cord for iPhone today. I paid an additional $9.00 to have it delivered by the end of same day. Within an hour o received a text that said it was on its way to me and to make sure someone was here to sign. Being that I’m. It but about 30 minutes from store, I waited with my door open. 5 minutes later I received another text that said a delivery attempt was made and no one home! They said it was getting sent back to Apple and I would get a refund in 5 days!! WTF!? I’ve been sitting here playing games on phone waiting and. I one came. Total lie! Now I have to get another one from Amazon or target before I even will be refunded for this one. Apple needs better delivery people!

If I could give negative stars, I would. My wallet was stolen out of my coat and the Low Life went to this store with my stolen credit cards and attempted charges on one card and proceeded to use, successfully, 2 other cards. I went to Apple to get a print out of the receipt that would have MY NAME on it. I was honest, the sales associate told me he needed manager's approval and they wouldn't do it. I was even able to recite my stolen debit card # by memory for him to look up, AMAZING, I can't get a receipt for a purchase in my name on my stolen credit cards, cops already gave subpoena for cameras and they are not cooperating.

Apple told me to ship a faulty Apple TV and my AirPods Pro that screeched painfully in my ears. Apple lost both and made me drive to FEDEX and hassle them about my tv and buds. Since the box and shipping info were supplied by apple FedEx could not help. Later I found out, Apple destroyed my Apple TV without asking, or notifying me!! When I asked about why they would destroy my Apple TV without my authority or even bothering to try to notify me they had no response. Basically just said ** you. They eventually sent back my AirPods Pro with no repair or replacement and said I could buy a new pair for full price.

My review may sound very frustrating and that is because Apple has designed obvious loopholes in their system to steal from their customers. Here goes my story with them. I financed an Apple 13 pro and I got Apple Care+ with Theft and Loss which should cover your phone if it is lost. While traveling we were put to sleep and robbed at our Airbnb and our phones were stolen. When I tried to log in to my account, my phone was put into something that Apple calls "Recovery Mode" and they cut my access from my account for 18 days because people who stole it, tried to get into the phone and for security reasons, Apple put my account on such a long non-sense hold. After the 18 days was over, I logged into my account and my device was not showing under my account. Of course the thieves were not sitting around for me to log in and find their location. They either jailbroke my phone, or they took it into pieces and used the hardware.

If I could submit 0 stars I would. We have been hesitant to switch to the iPhone world for years after being pretty happy with our Android phones. We decided to give it a shot because the battery life was supposed to be better and the cameras were so good. Anyway fast forward to ordering! Call the store directly, or so we think - speak to a wonderful person who is very helpful and tells us we could order our phones online because it shows we will have free next day delivery. They are IN STOCK she tells us and we can just order it online and they will ship it right away. We order $4000 in product based on this promise of free next day delivery. We are visiting another state so we confirmed at every step - were they SURE it would be here tomorrow?? Yes, they said over and over. Even in a confirmation call, the answer was yes.

Apple Support literally had me running in circles from account recovery to account lock activation and Deion straight hung up, been waiting for around two months, customer service is garbage at best!! I have been waiting two months to get my phone unlocked. Useless!!

If you want to buy an Apple product, part, or accessory, you probably do what most people do: You call your local Apple Store to find out the item number and price -- and to see if it's in stock. Simple, right? Wrong. Here's what happens.

This is regarding APPLE AND THEIR EMPLOYEES STEALING FROM YOU AT THE APPLE STORE IN JACKSONVILLE, FLORIDA TOWN CENTER. I will continue to post this until my situation is resolved and request you share this to everyone to warn others and prevent this from happening to you or anyone else… Yesterday, I was robbed when I went to my Apple appointment for a back screen repair on my OWNED iPhone 12 pro device. I have a 3rd party insurance I use to cover my phone and after dropping it and breaking the back glass was told I had to go to the actual Apple Store for the repair and that Apple would send the repair estimate to my insurance co. who would send the payment same day and I would pay my deductible and leave with my phone repaired.

I went to the Apple store to fix my macbook pro. When it came to having the Apple store fix the hardware drive issues on my mac book, it was a lack of miscommunication of when the repair would be finished and I was not notified of when my macbook would be repaired because my name and email was incorrectly placed into the system and therefore I was not notified of when my laptop would be repaired or fix. I was also misinformed on when my laptop would be repaired.

Purchased a new Apple watch with the trade in from the store. Sent the old watch which was in physically great condition but it was rejected because the data wasn't wiped. Nowhere had I seen that I was supposed to do anything other than unpair the watch. Wiping the data clean wasn't on any packing materials. I was disgusted that my original watch battery life didn't last as expected and now with this experience, I will not trust Apple again with a watch purchase. Couldn't be more disgusted!!!

Purchased an iPhone 13 on an Apple Gift card. On 9/25/201. Went back today (9/26/201) and they didn’t have it. Asked for my money back and the sales Agent told me it’s impossible, and I should just buy other things with it. I laughed at him. I said I paid 1,100 dollars for a phone and because you sold it to someone else, and I should buy useless things with 1,100 with it. The Manager was as useless. Called Apple, explaining everything to them and they just hung up on me.

Apple failed to ship me the replacement item that I requested and never refunded me the credit card hold I paid. The service rep on the phone was very unhelpful and rude — wasting me 30 mins and saying that she couldn’t look into the case. She even kept saying that I didn’t return the item back. However, the whole situation comes from that FedEX never delivered my item due to storms in Feb. When I said that I wanted to escalate, she said that she is the senior advisor. She promised to call back in 30 mins but never fulfills her promise. Worst customer experience ever!!! Shame on Apple!!!

I called Apple Play Store for a unknown charge and the lady more like child was messing around for no reason... She was like, "Type in allinonewordapplesupport.com" and I was mentioning I couldn't find it and she kept repeating the same thing. She then said, "Oh no just type applesupport.com all in one word" with a laugh. Wow Apple what of a joke of people you hire. Hope you can pay for for quality/educated employees SMH.

I have a lot of problems when I play the music. It is incredible that I cannot play the music in the order that you want! It is very frustrating that Apple is not interested in having a good product and giving it good technical support and trying to solve problems. And my iPhone 7 is much faster than IPhone 12, tremendous deception that iPhone12 is faster, if it is more expensive but it is nothing better, it continues with the same problems with applications that do not work as they say, no real answer by Apple

I have never had a Apple product before. I always thought apple was overpriced. I decided to order a new iPad via online store. I never knew they all come from directly from china. I can't believe people are so blind and dumb. I love the way everyone uses the Covid 19 for all their shipping delays. What a pitiful company.

Walked in at 10:00 am to local Apple store saying I am ready to purchase this specific computer that apple website says you have. I had walked into store the previous day and received information on 2 products, wanted to think about overnight. Apple store employee response, "Come back at 10:45 for a shopping specialist," I responded, "I don't need a shopping specialist. I need someone to bring computer out to me and I will give you payment." He said go online, I am here and there was no one to to get my computer and take my money. There were more employees than customers.

I paid AppleCare+ with Theft and Loss Program for a new iPhone replacement from Apple Store and when I bought it on December 2019, I paid AppleCare+ insurance charging $14.99 a month ever since 2019 until now July 2021 and I still pay every month. I lost my iPhone and I never lost it before, they never sent me a replacement even though I lost it with proof of losing it. It's not worth it to pay insurance after having to make 3 claims and each one got declined.

My family and I have been lifelong Apple customers and never have had any issues but the one time that I did and noticed they had been charging my account for something I did not purchase or use customer service refused (couldn’t) credit my account back. Unfortunately Apple does not empower their employees to make exceptions and help customers as they deem appropriate therefore the reps were unable to support. The only avenue to escalate the issue was to WRITE to management which took a long time for a response (rejected request). They are a leading tech company and had no way of resolving the issue real-time (call or electronically), disappointing. This has certainly tainted my experience with Apple.

A security guard greets me at the door. "Wait in line. He'll tell you what to do next." The large man in black gives a nod to a man at the head of a long line. I feel intimidated. The man at the head of the line has an iPad. I see him after standing in line for 10-minutes. I note that there really aren't that many people in the store. Maybe 10. There are at least that many "Geniuses". He asks questions to determine why I'm there. I feel interrogated. He checks his "information" which he does have on me as I bought my last two Macs in this store. He spells my name. Gets the last name wrong, but people spell it wrong sometimes. I say, "Yes, that's me," but don't correct him. Then he goes a little further and says, "It says here your name is spelled this way but you agreed it was spelled the other way."

After having a $75 account balance disappear into thin air, I attempted to get it back. After an hour messaging with Apple CSRs, waiting on hold and talking their 'senior csr', the money is gone. Absorbed by Apple as profit. I started to do some research and found out that Apple iTunes/App Store account balances have been disappearing into thin air since as far back as 2008. Thousands and thousands of complaints and Apple has not done anything about it. Most often, it happens right after downloading and installing iOS updates. The only way to get the money back is to have the physical gift card(s) that you redeemed. Otherwise, you're out of luck.

Apple support MADE the appointment at the "Genius Bar" (gimme' a break) for data migration from my MacBook Air to a new MacBook pro. Apparently this 'genius' Store decided not to be bothered with customer service. After waiting days for an appointment and driving there, I was told they don't DO data migration anymore. (I'd do it myself if I wasn't awaiting cataract surgery, and can't see to do it). I'll NEVER set foot in another Apple Store for as long as I live, and may quit Mac altogether. I've been a loyal Mac follower since 1990, stupid me! The takeaway of this review? This Apple Store sucks!

I would give less than one star if it was possible. The worst customer service I have ever come across. McDonald's has better customer service. There was an unauthorized purchase on my account by my 3 year old. And because I was FOUR days late on the 60 day return window I was told by the manager Niesha that there was absolutely nothing she could do. I was unable to find any contact info in the apple store or how to stop the subscription in the store. It was for a relaxation app and one year subscription. And was never used.

I have been a loyal Apple customer for 15 years. The Aspen Grove Apple store is like a prison, the customer service is terrible and they don’t seem to have knowledgeable employees working there any longer. I took my work computer into the store, waited for 15 minutes after my appt time outside, in the cold after others who came after me kept being allowed in. Then, was told I wouldn’t get my computer back for two days. A day after I received a call that it had to be sent out and they couldn’t even boot the computer, which is not true because the computer works. The vibe in that store is awful and employees are not happy like they once were. I’ll be letting our IT dept at my work handle this from now on. Horrible experience there!!!

Apple Customer Service Supervisors, Regarding Express VPN app purchased from iTunes. The app I purchased from your iTunes worked wonderful. I was happy with it and intended on renewing it 2021—— UNTIL Apple updated security to 14.2. After 6 days of being bounced between Apple Support and my internet provider, it was determined that this update is NOT COMPATIBLE WITH the “Express VPN” app I PURCHASED FROM APPLE ITUNES store. MY IPADS (Ipad2 and Gen4), one old, one new. This is Apple’s screwup for not ensuring the apps they sell their customers are compatible with all products sold by Apple. This update was forced onto my iPads. I had no choice in this and I have been told I can not reset it. It is not right APPLE keeps the next 6 months of this purchase. I expected better customer service from Apple.

I drive round trip three hours to pick up new Airpod Max headphones. Paid for parking and spent close to $600 on new headphones. When I was handed the box I asked for a bag. They charged me for the bag.

I am very disappointed with their policy on my redemption of their Apple TV 1-Year Free offer. I received the offer via email on 05/21/20 after buying an Apple iPod product. Tried to activate it today 12/11/20 but link failed. Spent 52 minutes on the phone and was transferred to 3 different support teams. Resolution from Apple support: "Sorry, you should have activated this offer within 3 months of receipt, offer is now void". Nowhere in the offer does it state that offer must be redeemed within 3 months. At least Apple could have honored the remaining months of the 1 year period (till 05/20/2020). Also, could they just state this policy upfront instead of wasting 52 minutes of my time? Shame on Apple!

I had an issue with my IPhone 7 updating for cellular data. A repair person tried to help me over the phone and concluded it was a defection in the manufacturing of my product. Apple support sent me a free repair box which I overnighted. I also have insurance through Verizon but I live 3 hours away from the Bellevue center. I got an email from apple 2 days after they received my phone now saying that there was damage to the docking station and it would be $350 with tax to repair or replace. I did not have an issue with the docking station to begin with. So now I can have the phone returned without the repair.

Apple has an issue right now where all of my devices keep having memory usage being filled in what they call the “Other” category. It’s to the point that I can’t update my devices because the “Other” category is using up almost all of the memory on my devices. Even if I delete all apps, photos, files, etc. On my devices there is still not enough storage. I’ve chatted with Apple support a number of times and the ONLY way to fix they can give me is to do a full restart wiping ALL memory. Which is VERY frustrating and time consuming. I just have to keep using my Apple devices watching the “Other” category slowly taking up more and more memory until I need to do another restart wiping all of the memory from my devices and then set up the device again starting the whole process over.

I had order a Apple Watch 6. I called to just verify that I had Oder the one with cellular packages. That’s all very simple questions. So you would think. After several attempts to speak to a regular agente I ask to speak to a a supervisor. All three times the supervisor came on with nasty attitudes, and a lack of concern or accountability. I was hung up in 3 times by a supervisor. Like I said no accountability at this company or supervisor is coming on the phone not de-escalating or handling the situation in a professional manner. How are the regular customer service supposed to perform?

Dave, Jen and Sean went above and beyond to solve my issue. Their customer service skills set an example of how a customer should be treated. My laptop had 3 previous issues and they replaced it with a new 1. That’s why Apple is the best!

Being a college student, I spend many hours focusing on assignments, and the Airpod Pros are a big help in that the headphones are noise cancelling, and keep any distractions or loud noises at bay. The battery life is also longer than the original Airpods, and can be used during workouts, long Zoom meetings, or visiting with your Grandma on Facetime. Overall I think if you would like some great audio quality earbuds these could be for you!

I contacted Apple online trade in program to trade in my iPhone 7 for a iPhone 11. Because I was using a friends iPhone on my account the system assumed I was trading in an iPhone 10. I received the confirmation email and immediately noticed the mistake. I called apple to make the corrections and the representative said instead of the quoted $500 credit I would get $120 credit for the iPhone 7. I agreed, but when I sent in the iPhone 7 it was returned to me and my bank account was charged $500.

I booked an appt at an Apple Store on August 27th at 1:30 in the afternoon in Aspen Grove. We are greeted by a health questionnaire and a temperature taking. Then led inside to a roped off area in which you cannot leave. Yes, they put their customers in cages. Then they say it's the only way we can stay safe. Safe? Really? So booking an appointment, which is limiting the amount of people in the store (of course you can't just walk into this very precious environment) doesn't make you safe? You must be confined?

I went to an Apple Store all to be told that I needed an appointment so I called a different apple store to see if they had any appointments available for that day and they didn't. I told my dilemma to a woman on the phone at that specific store and she told me that if I gave her my credit card information then she can hold the product for me and set up an appointment for the next day to pick it up. I did this and went to the store the next day at the time I had my appointment and was told that my order was not even processed and I had to call some customer service number. I even asked the store representative if I can just come in since I did have an appointment scheduled and just redo the order. He told me "no, look at all the other people I have waiting. You have to call customer service".

I’ve ordered Air Pods pro online on Jul 29 using my Apple Credit Card. I was billed for the Air Pods but I haven’t received them. UPS updated the status as delivered though they didn’t. When I called Apple, they say I have to wait a whole week for them to investigate and then it’ll be another week to send me a replacement. This is a bad experience overall. Why can’t Apple ask UPS to take a picture of each delivery and post it on delivery notes like how Amazon and other delivery services do? P.S., Should have walked into a store to make this purchase????

The Poisonous Apple Store Amsterdam. It is with a heavy heart that I have decided to sit and write what happened to me with Apple Store Amsterdam. As you all know, I have been what you call an “Appleholic” for more than 13 around 12 years, forming lines to get your latest products the day they come out, not only for me, but for my loved ones as well. I have been a fan because your customer service has always been way beyond exceptional, not only in Amsterdam, where I reside, but worldwide.

Had several bad customer experiences at the Tyson’s Corner Apple Store. Some of the techs are not well trained and one damaged my Apple Watch. Manager Adam was horrible in responding to my request to repair the watch. After months of trying to reach Apple customer service to resolve this and no response to dozens of emails, I finally gave up and purchased a new watch Series 5 Cellular. After a few months I started having issues with it—could not hear callers when I answered from the watch.

I bought new Airpod pro which asked me to upgrade my software because of which updated my software. After updating my software my battery continuously kept on decreasing. I called up store support. You weren’t able to help me. My battery went from 100 to 20% and just two hours the supervisor at Apple store support Adriana Made me feel like a vego was asking her for help which was a customer service. I told her that my phone didn’t see any issue before upgrading it. After updating my battery had a problem. She told me that my phone is very old and I need to get my battery replaced. I told her I wasn’t having any problem with the battery before updating it. she kept on saying that, "Your phone is very old and you need a battery replacement," and then she started speaking to me rudely and telling me that, "I can’t give you money to replace the battery."

I ordered a iMac 27 from Apple online and I had a scheduled pick up between 2:30pm and 3:00pm today. In preparation for my new computer, I sold my current iMac 27 since I was going to pickup the new one. I'm a graphic designer, so my business is heavily dependent that I have access to my computer. I had to drive about an hour to get to the store and when I pulled up to the apple store location at 2:30 pm, I got a call from the apple store telling me that due to something that happened at another store, I would be unable to pick up my computer. I was told that even though I was there, they couldn't give it to me and the store would be closing, and they had no idea when the store would be opening back up.

I have been with iPhones for 8 years. I have always had some problems with the batteries on all of my devices, but it was something I could live with by charging it more often and carrying the pocket juice battery around. This time I have upgraded to iPhone 8 and only owned it for 6 months. My battery would drop from being fully charged 100% to 10% within seconds of use and would start restarting, but never able to use it again unless plugged right into the charger.

I Have bought many apple products before iPhones and iPads. I haven't really had problems before. This is the first and it was outrageous enough that I will never buy from them EVER again. Their customer service team and manager both indirectly called me a liar and tried to talk me to death repeating the same thing over again thinking it would make me give up. Natasha a manager at Apple couldn't care less for apple's customers.

I traded in my 2.25 year old MacBook and was told it was in great shape in the store and should get a good price. I went online and priced it at 610USD and it was in great shape - no scratches, etc. including on the screen. Sent it off and got an assessment with a totally unreadable picture which could not be enlarged saying the screen was flawed. Rang the company up and they said the screen lamination was worn in places - asked how they made that assessment and was told it was done by the technician. I point blank asked, "So this is a judgement call?" And she said yes - a great way to rip off customers and you have no means to argue, etc.

I have no affiliation with Apple, iTunes etc. I did a favor for a friend when he inadvertently purchased a MasterCard instead of VISA. Never will I ever purchase a prepaid card. There were 5 charges from Apple 866-712-7753, a known scammer number that was referenced, using the remainder of my balance. Account is closed and I have to wait 90 days for a check. My questions are where is the origin of the charges, where does the money go, are charges checked, and why has it been years it’s been allowed to persist? C’ on Apple, with your reputation you’d think this well known issue would be resolved.

Repairs are priced to get you to just pay for a replacement of Apple products as they find ways to determine 3rd party charging cables damaged the product which voids their warranty. Arguing with the genius service tech is futile as the are never wrong in accusations that a non authorize cable was used to damage a connector.

Nelson the Apple employee that helped me fix my daughter's iPad was extremely patient, innovative in his approach to solving the problem and dedicated to stick with it until the issue was solved. I literally spend hours at the Apple Store trying to get this fixed. Nelson should be commended for representing the Apple Company well.

I have owned Apple products for many years and my experience with Apple store employees is always the same. Just horrible. And that’s in apple stores everywhere. Why is this? Apple phone sup is great.

I use a UPS box for my packages and there was no indication on their website or in a confirmation email that I would have to be the one signing for the package. It was overnight vital business software. The package was returned. In addition, they overcharged me and my total came to two separate charges totally $290.48. Support could not explain the discrepancy.

I bought a set of AirPods from Walmart that have a warranty and serial number is in Apple's system but they won't honor it because they are trying to say my AirPods are fake. I would need a proof of purchase which was thrown away. Smh so they won't replace them and I'm out of almost $200. How do we know any of Apple products are real if this is the case? They are definitely scamming people with there warranties!

I walked in the Apple store to buy an iPhone unlocked. I looked and see so many employees with the red shirt on helping other people or just on their phones doing whatever so I walked and waited for someone to assist me. I waited for like 5 min before someone asked can they help me (reminder that there is so many people working there why am I waiting). I told them I wanted to buy an iPhone. He told me to go to the front of the store (reminder there is no signs saying anything but about apple's product everything looks the same) so I walked to the last table on the right and asked another apple worker I was trying to buy an iPhone. He told to get on line. Where there is no line or direction of one. Luckily another worker asked if I was buying it unlocked and helped me right away after she helped the other customer before me first. I do not want to ever go in there again. What a bad experience.

I recently upgraded my I 6 plus to an I 8. When filling out the online form I gave them an accurate assessment of my trade in. They valued the phone at $100 and said they would credit my card when it was returned. After shipping it back they claimed it was worthless and returned it to me with out an explanation. Could not get through to anyone at Apple to even ask questions. Horrible customer service. Hope they enjoy the $100 because it is the last thing I will purchase from them. I have 4 iphones in my family and have been loyal since my first I 5. Time to switch to Samsung.

If you are planning on surprising anyone with a new Apple device for Christmas, do not give out any of the recipients information to the sales rep! We purchased phones for all of our kids for Christmas this year. Let me reinforce that we wanted to SURPRISE our adult children with these phones and the sales rep knew the purpose of our purchase. We included apple care with each phones purchased. Big mistake on our part, but bigger mistake on the side of the apple sales rep! (Was it really a mistake, or a sales rep wanting to be vindictive? We will never know. They are trained, right?).

Apple continues to deliver wonderful and innovative consumer products. The new ECG apple watch feature is revolutionary for personal healthcare technology. From the bookstore app to news and banking apps, the iPhone continues to be a global product of renown. They seem to know the formula for success and listen well to their consumers’ needs.

They did not have morning appointments so made one at 5PM. Could not make the one at 5PM so went in at 10am, They said the wait would be an hour. Had a dentist appointment at 1:30PM. After waiting for an hour, they now said they can get me in by 1:00PM. I said I do not think it is a big problem but sometimes it turns on and some times not. They said they hope they can get me in by one PM. So three hour wait and then off to the dentist. Do not know if I will be seen at all by anyone yet. But Apple may no longer be worth the purchase and the high price you pay.

I attempted to order a refurbished MacBook Pro from the Apple Online Store. My payment went through, however, Apple canceled my order two days after it was placed. Customer service said my order was canceled because information couldn't be verified but refused to tell me exactly what part of my information could not be verified. I went as high as management for an answer, and they said they couldn't tell me either. I had contacted my bank, and there was no problem on their end. They had released the funds. I have nothing positive to say about my experience with the Apple Online Store.

Everyone who leaves reviews online usually has something negative to say that's why they leave bad reviews. I had an awesome experience at the Apple store buying my iPhone 11 Pro Max and AirPods Pro. The employees were super helpful and friendly and made it easy for me to complete my purchase. Apple is the best smartphone company period. The best company of all time.

I have never been more disappointed in a product. Over the last year I have had numerous problems with my airpods. They cannot hold a charge. I have tried to follow through on my warranty promise from Apple for the year they have promised. After many hours of communicating online, in person at the store, and on the phone I finally give up! I do not have the time or energy to continue on the laughable apple product promise product. Over the last year I have returned 4 yes 4 apple airpods through there warrenty product promises. I still do not own a pair of apple airpods that can hold a charge. It's always a 50/50 chance what I’ll get when I reach for my airpods. Finally I give up!! You win apple. I’m done with you and your products!!! Warning to consumers .... Take note of my review and save your time and money!!

I upgraded my iPhone to the XS Max at the Apple Valencia store in California on August 5, 2019, and my phone NEVER worked normally as the store was not able to connect it with Sprint. The situation remains unchanged for the last 3 months, at each of the 4 times we went to the store. Each time we heard a different diagnostic, and they refused to replace the device and instead did different procedures to try to fix the phone instead of replacing it. The first time they said by mistake they did not replace the SIM Card and that would fix the problem. The next time we were met by a rude Manager Jason ** who not only did not listen to the issue, also implied that I did not know how to use the phone and adjust the settings properly. The other 2 times different diagnostics were given like re-setting the system and none of them work.

i spent thousands of dollars buying an iPad pro and iPhone XR. I got the last gen ipad as the new ones seem to bend, I can't transfer files or music making the products useless. I'm a digital artist/graphic designer. I create videos, custom music and graphics. I need to transfer a wide array of files. I can't do any of this. i have repeatedly called and chatted with Apple support of whom I pay for extended support and warranty. Both chat and customer service reps place on long hold and then hang up. The person on the phone sounds like they should be working at McDonalds. Not intelligent and most certainly not a genius. I feel like I was raped of my money by false advertising and a product that doesn't live up to the hype.

I bought a Mac mini, a keyboard, a mouse & a 3 year warranty. They charged me for the mouse twice & then charged me 2% more on taxes than I actually owe. My tax rate (county) is 6.25%, but they charge me 8.25%. I informed them and they LIED telling me that they did NOT, but the documentation does NOT lie & proves exactly what I've stated. Then they gave me nothing but deception & Lies. I will NEVER buy another Mac anything from these damn NWOrder Crooks and this was NO accident, as they knew & then they LIED and did NOTHING to make it right!

I have been an Apple user since the early 90s while working in publishing. I loved Apple because the products were great, easy to use and non-glitchy. I've only had iPhones and Mac computers all my life. The Apple store and customer service has been in a downward spiral of rude, condescending kids that are more interested in telling you what you did wrong, then fixing the problem. I've had issues with my 2009 iMac in 2019, which I was told to update the operating system, but it was the processor that was burning out.

I purchased the Lion King: The Signature Collection for $64.99 CAD. It consisted of Lion King, Lion King 2 and Lion King 1-1/2. I noticed that the movies were no longer listed in my library. I called iTunes technical support. I was on hold for 15 minutes before the call was dropped without any response. I called a second time, was able to contact an agent, was transferred two times before I spoke with a supervisor who "resolved" the issue - 1 hour 18 minutes time. The resolution was a lesson in how to back up my purchases. The original provider has removed the collection from the store, so all of my purchases are gone with no option to download them again (unless I want to pay for them a second time). I took away a different lesson. Any guesses as to what it was?

I tried for two days to walk into an Apple store and purchase a laptop (MacBook Pro). Without a reservation I was told that it would be several hours before someone would be available to sell me a MacBook? WTF Apple? The greeter was flippant and told me that the staff primarily worked with customers interested in the new earbuds or in upgrading their iPhones and that I should go home and order online for in store pickup. What a tremendous lost opportunity IMHO. Creating a viable process for purchasing items in the store would certainly increase revenues and may even provide a pathway to better efficiencies and lower overall prices!

I've had a full range of Apple products since 2006. I like the design of the products but have come to hate the company, the greed of the company, the poor product quality, and generally the arrogant/smug customer service I get. I've had significant problems with 60% of my products; it's usually arduous and challenging to get help with the issues. Sometimes I don't get help at all. The problems with the faulty products are too long to mention. I just think overall Apple is so hungry to make money that they've lost product integrity. When there is a widespread problem, Apple just covers it up and lies to the customer until there's enough of us that complain. Over the last two years, I've said never again and I mean it now. I'm done with apple. I really hate this company.

Well, first of all I bought an iPhone online from Apple full price and paid with pick up in store option. I had a 4:30 "appointment". I was not familiar with the gestapo mindset of their appointment program. I got a call to go to work for 4:00 that day, so I figured I would go early to pick up the phone. I didn't need help getting started. Just give me my boxes and go. I drove 60 miles and arrived at the store at 2:30. As soon as I went inside I knew I was in trouble. It was completely disorganized chaos.

I received a watch in June and started having issues with step counts within the first few weeks. I contacted the online support with no resolution. Then the Apple store in Edmonton Alberta who sent it to the depot in Ontario only to say it was fine. Three months later Apple won't refund/replace the watch but insist they will work with me to fix the issue, no matter how much time is spent on this. When is enough enough... Replace it!!! Worst service ever. Would never recommend the product.

I purchased a new iPhone 11 at Apple online for my daughter to pick up at the Santa Barbara store on my way through town to move her in to college since the Apple Store said that they had it in stock at that location. I made an appointment at the time to pick it up. When we got there the store said we could not pick it up because Apple had flagged our account with some what I will call a ghost notification stating that some other person was being designated to pick up. We were told at the store that we had to call Apple online to resolve this even though we had not designated anyone else and this was Apple's error. The clerk informed us the phone was there so, just work it through with Apple online first. Sounded like Apple had a security error on the privacy of the transaction with some 3rd party trying to pick up our phone.

Worst customer service I have ever had. Apple does not stand behind their products. There’s a recall on iPhone 7 devices, they flat out refused to do anything for their failed processing system. Updated and restored the phone, all the sudden it says unable to activate. Apple tried to literally say it was our fault... The phone's in perfect condition has always been in a life proof case. We have been Apple customers since the first iPhone came out. We have FIVE devices through them and have never made a complaint before. They have lost us as customers. We will be switching to Samsung, hearing way too many issues from Apple devices. They do not work for the customer that’s for sure, each person I talked to was rude and short. I hope their business continues to decline. They are the ** company I’ve ever seen.

Until now, I thought the Apple Store took privacy seriously. Unfortunately, if you buy a G-Tech hard drive from the store and it fails 3 weeks later, you're screwed by both companies — UNLESS — you are willing to give them all your data on the drive. G-Tech claims they destroy the drive (not an honest statement). If that was true (it's not) it wouldn't matter if they received it back from Apple at least semi-destroyed (like with a hole drilled in so your private info could not be retrieved). Apple claims they won't get their $80 back from G-Tech if they send them a destroyed, to-be-destroyed hard drive, and won't compromise because that $80 might eat into their $50+ BILLION quarterly profits. Apple's $80 cost of purchasing a defective product to sell me is/was more important to them than my privacy.

Had a very very bad experience at Apple Store - Irvine Spectrum Mall. The employee threatened to take back my daughter's phone and behaved nastily. We went there because my daughter's new phone stopped working while she was traveling away with her school.

I needed to get an estimate for a common problem - a key on my Probook keyboard wasn't working. Over the phone they told me to get an exact estimate they'd need to run a diagnostic on the computer and I should bring it in. I called my local Apple store (Portland Pioneer Place) to confirm that I'd need to bring it in to get an estimate for a keyboard repair. They mentioned I'd need a diagnostic run. I brought it in early for my appointment, as requested. 20 minutes after my appointment time they finally got around to helping me. Without running a diagnostic or even looking at it they told me it'd be $575 and there was no point running a diagnostic. Whoever answers their phones needs training and the whole process is a huge waste of time.

Mid June 2019 my Apple iCloud disappeared. I have contacted Apple and spoke to Sr Advisors 3 times. No help at all - and I went to the Apple Store in Leawood, KS, told them Apple deleted my iCloud- They just told me to call Apple again. This iCloud was 7 years old- Approximately 7000 photos of my daughter's childhood - GONE! Apple will not help me! Do not buy Apple products- Do not back up to their iCloud. They do not take responsibility for their services- Everyone I have talked to at Apple doesn't care. They are not taking responsibility for deleting my iCloud and offer no help at all. TERRIBLE customer service!! THE WORST!!

They don’t care at all about people. Their prices suck. They don’t have good lifetime insurance or warranties. They just keep helping walk-ins even when we had an appointment. They never have solved our problems when we go to the store. They are a horrible company!!!

Apple Store is the most horrible place one can ever be in. My MacBook Pro started acting up and unfortunately my husband and myself had to go to through this horrible experience. Because it had started acting up, we decided to upgrade the MacOS to the latest (Mojave). The upgrade got stuck in between and didn't let us into the system. Unfortunately, I had no data backup (which I agree is my fault entirely). After doing enough online research and figuring ways to correct it ourselves, we decided to take it to the Mac store. This was a walk-in appointment. We were met with this really rude person - who was not really helping us understand the process diagnosis. He kept blaming us for not taking the back up. He asked us to sign the data agreement - something Apple has started recently to avoid any customer data liabilities.

Apple I have put an amazing trust in apple phone but what happened with me yesterday when I was trying to find my iPhone 7 Plus so I can see who stole it was a horrible experience with your department. End it up the phone not found and they didn't provide me with my password so I can track the phone or either the imei number so the police department can locate the phone again. You need to allow your customer to have a different option to get the phone locate especially with high value crime of stolen iPhone, I am not happy with your customer service and the hold time made the phone to be gone.

Mamma mia... What has happened to Apple customer service, in particular - the customer service in the Portland, OR store. Desiree had the attention span of a gnat. After spending $3,000.00 on a new laptop, I expected that Desiree would be able to answer basic questions about the start up process, finger print thing for the new computer. She could not stay focused on the task at hand long enough to get past my first question. Geez... Apple has become the Comcast of customer service and that's not good, Apple people you do not want to emulate Comcast's customer service model.

My daughter iPod had gotten stolen. I made a police report and then the iPod magically reappeared the next day except it was smashed to the point it cannot be used at all. I then called on Sunday and spoke to someone and they said I could drive to my nearest store and get it replaced for free. They didn’t take my name or information or start a case on the incident. Then today I drove an hour to the nearest store to get my daughter's iPod replaced and I got told that if I spend $100 they will replace the iPod after I explained everything to them of what I was told on the phone. I was told there is nothing they can do for me until I have the money unless AppleCare said they can do something. I then called AppleCare again and this time I spoke to Mackenzie and she listened to what I had to say and said there wasn’t anything that could be done except pay the $100.

While in Apple store buying a new iMac, shown a trade in value for my current Mac of $340. NOT told they used an outside firm that could reduce that number. Shipped it to Phobia who handles trade ins and got email saying due to “dents” on the body, they would only send me $85. My iMac trade in sat on my desk, never moved, and had ZERO dents. I accepted that rather than go thru hassle of return and selling online. I consider whole process a bait and switch and advise people using the quoted trade in value as BUYER BEWARE.

A stellar group of employees. We left a Verizon store because they were of no help at all in being able to transfer our data. I was upgrading 3 phones for my family and Brian literally walked away from us. We went to the Apple store and was greeted by Tekisha who listened to our needs and laid out a few options and we let her know what we wanted. She was about to go on break and had Noah and Jelisa take over. Noah and Jelisa worked together with my daughter and me to purchase the phones, make the data transfers, and trade in our old phones. The Apple store paid us over twice what the Verizon store offered, and our carrier is Verizon! Was the Verizon store going to keep the rest?

I just want to give a big thanks to Apple. They sold me a new iPhone XS that was bent. I paid $1k for the phone and they will not repair or replace the phone since I did not purchase AppleCare. Keep in mind that this phone is only 3 months old and still within the 1 year warranty. This will cost me $500 to repair for a known manufacturer's defect. Thanks Apple, for not standing by your product. I’ll be sure to pass the word along???

I've never had more issues with any product like I have with Apple. I brought in a Mac laptop due to a powering on issue. The charging light was turning on but the computer wouldn't turn on. Brought to the Cerritos Apple store to a technician who said he didn't find anything with it therefore had to be sent out for a flat rate of 500. Clarifies that no matter how small the issue it would be this amount and could only go up unfortunately if damages were bigger. I decided not to proceed as it was an older version and for that price it was just not worth it, so what did I do? I made a HUGE mistake, I purchased a NEW LAPTOP! The old computer was then taken to a different personal technician who clarified it was just a false connection the power button was making.

My iPhone 6 (which I paid 800 bucks when I got it) had a small repair and I walked into Apple store for a small store. There were 3 people who looked into my phone and did not even bother to assist. After waiting for a while, one guy came up, glanced at the phone and said to the next guy that "She has an issue with iPhone 6 or 7 (as if it's something inferior to carry around) and walked out. This other guy then came up and started to look at the schedule and said it is a bad time to come to store and no one will be able to assist (bad time at 12.30 pm on a hot summer!!!!) The employees in this store does not care about customer needs and the arrogance of the people and racism (all male ** guys with derogatory remarks and looks) is why Apple is doomed to fail soon! - Mark my words - you drive your customers away, disrespect them - high time to go bankrupt and close the stores.

I was sold a brand new iPhone 7 that wouldn’t to service with Verizon. Verizon said the phone was part of a recall and Apple was replacing those phones. I took it to Apple and they refused to replace it. This is a 700$ phone and they can’t replace the phone? This is a multi billion dollar company. Shame on you Apple.

I made an appointment for my MacBook Air because it has internal LED screen damage. An employee of the Apple store asked for my appointment name and issue, and seated me at the "bar" in the back of the store. A man quickly attended to my issue. He barely glanced at my laptop and tapped his tablet which arose a price, that was exactly 50% of the entire price of the laptop. The damage done to my laptop was a small imaging issue in the top right corner of the screen, and my primary issue was that I could not view the time and other important information in the corner of my laptop. The employee of the store continually pressed the line of damage done to my laptop over and over again -- at least 10 times -- making the damage worse. He continued in this manner until I specifically asked him to stop pressing the damage because it was making the appearance of my laptop worse.

Overcrowded, oh so incredibly loud so that you cannot understand a word that your technician says. And oh so terribly patronizing service. A smile only goes so far, but if you are completely inept, inefficient, and incompetent, then you shouldn't be in business. If I sound angry, I am. I bought my daughter an Apple Watch six months ago. It has failed twice. Each time a technician has told me that it must be sent back for a two week inspection. If it is a user a problem, I will be charged. Apple please take this device and stick it in your core.

I went into an Apple store to purchase several items for a trip I was taking. After they charged my credit card, I asked for a bag to carry my items home. The salesperson made me feel guilty for asking for a bag. Then when told him I really wanted a bag, he told me that he had to send in the back for a bag, as they don't keep them in the store area. They made me wait for 5 minutes for this bag. It was obvious there was an Apple policy to discourage customers from receiving bags. With the Apple mark up and high prices, the least they can do is offer guilt free bags for God sake to customers who buy their stuff. I understand not wanting to use plastic but their bags are paper and they are part of purchase price factored in by Apple. I do not need to be guilted out of my bag by some Apple salesperson!!

I purchased an iPhone 10S Max with a Belkin screen protector installed at the iPhone Store. Within a months the protector began peeling and now a few months later it is cracked, never been dropped. The Apple store closest to me is over 100 miles away. On my most recent visit I showed the defective screen protector to an Apple associate. I was informed that since it was not an apple product they provided no warranty support. Apple keep meticulous records of all transactions made in their store. I was informed that I needed the serial number on the plastic bag that the screen protector came in.

My elderly mother bought the Apple Watch 4 series as it advertised a fall detection feature. The original USB for the charger did not work brand new out of the box. The watch band popped apart and the watch fell off a night stand and shattered. Apple wants $349 to fix a $500 watch that is 3 months old. When asked how can they support fall detection if the product can not withstand a minimal fall I was told I should have bought the insurance. Do not buy this product if you are looking for fall detection security.

Purchasing expensive Apple Watch series 4. Finding out Apple Watch 4 has its own phone number, add line means add monthly cost. So I added Asurion insurance $8.99 to make sure it's covered. I was never informed if something happens to Apple Watch 4 for deductible costs. Way too much - $224!! I was never informed to make sure to buy protective cases and Apple stores/AT&T stores do not sell that. Someone informed me to look up other companies make protective cases for Apple Watch. I never knew Apple Watch's glass can be shattered easily. I thought it is shatterproof and should not happen. I am being robbed with too much money expenses.

I made purchase with Apple store, they told me I have 0 APR for 12 month. And I set up for auto payment, so that will be free of mind. And went back to check my card after 4 months, and notice they did charged very high APR rate. I called them, they said because I did not call before I made purchase that why not thing they can do now, so I have to pay for the high APR because of the wrong information that been provide. Please DO NOT TRUST THEM, EVEN THE APPLE STAFF TELL YOU THAT YOU HAVE 0 APR... Rip off.

Told be $100 cost to repair and lied. When spoke to manager he said he gave you wrong information, and he refused to do anything to help and was rude and mocked me for not knowing better. Never buying Apple again. They have gone downhill.

Apple store worker stole my phone. Complain.

I have had 2 surgeries on my ankle and foot. We found out the Apple Watch has fall detection, so my daughter told me to apply for an Apple Credit Card. My daughter is 17 and graduating with honors in May. All she wanted for a graduation present was an iPhone 8 Plus, MacBook Pro and I needed an Apple Watch since I’m prone to falling. So I figured I would apply for the credit card and get what she wanted and what I needed. However, due to the government shutdown and my surgery I was off work and some bills went unpaid for a minute or were late. Still I tried to get the card so I could pay the items off a little at a time through payroll deductions and reward my daughter for her hard work. Wrong! Apple products are not for single parents. We can’t afford it upfront and Apple has no program for people who can’t get a credit card.

I took my girlfriend's Apple 6s Plus to the Apple repair shop. The sims tray would not go into the phone. They took it backroom and returned 2 minutes later. Say it could not be fixed. We would have to purchase another phone for $329.00. I questioned the employee and they never opened the phone up to see if it could be repaired. They just wanted to sell another phone. I then took the phone to a repair shop called uBreakiFix. They took one look at it and said it has the wrong sims tray in it. We switched sims trays and it was up and running. Apple stores will rip you off!!!

Don't buy AppleCare. They don't cover anything and will go round and round and put the defect on you. We had a MacBook Pro and we were told that the battery was faulty and swelling. The store sent it to the depot and after talking to the customer care, they said that they will not cover the battery because they have to change the entire keyboard and it will cost $1400. We talked to a Asian guy who was an expert on finding fault with us and putting the repairs on us when we had a AppleCare coverage. He talked like he was paying out of his pocket. They make us buy AppleCare and when we need it they refuse to pay.

I bought a MacBook Pro Retina, and the screen had white spots and Ghosting/Burning issues. I contacted Support and due to the age of the device they claim that since it's not under warranty they will not fix this issue.

My cousin in Australia bought me an Apple watch with CELL data option as a gift. Before buying the phone, he checked with a sales agent in Apple Store in Sydney to make sure the watch would work in USA. And he was told ‘YES’ by the sale agent. So during the trip to USA, he gave me the watch. I brought the watch to a local Apple store and was told that the watch built for Australia would not take the CELL signal in USA. I asked a manager in the store to exchange to the USA Apple watch and he refused because this was bought in a different country.

I placed an order for a refurbished MacBook Pro, they withdrew the money right away. Then they changed the delivery date 3 times pushing it to 8 days later. On the delivery day I checked again the status of the order and it said Order Refund issued. I got no notification, nothing. Useless tech support told me that I will have my money back in 3-5 business day. So Apple took and kept my money for almost 2 weeks and I got no computer anyway at the end. Though they offered me a $200 discount on a new machine that is way more expensive than the refurbished one. I guess they only want to sell new computer at a ridiculous price.

Apple product purchased from third party are still covered by 1 year warranty which does include hardware coverage, but Mr. Chard at Apple Store WTC stated this is not true if I purchase it from a third party, it is unacceptable you have such incompetent employee working for you. When being asked to advise regarding a cosmetic damage, even if you're not sure if it is caused by me or directly out of box, you should never say "we are not responsible for that anyway".

I bought an iPhone 8 Plus from Apple store. But I cannot agree to terms for Sprint. I have spent 2- days trying to correct this problem to no avail. The support team is terrible, Apple will not ship phone till I agree terms and conditions. So in 5 days the order will be cancelled. After this ordeal my next cell phone will not be an iPhone. This company stinks. The company is too big that they don't care about the customer. This company SUCKS!

Made an appointment for a repair. Phone returned and it was not repaired. Employee took the phone and two hours later returned from the back room giving me a new iPhone. What the employee failed to do is review with me the back up procedure. Apps were not backed up along with contacts, etc. After several calls to Apple, I was able to retrieve most of the information, but every app had to be logged in again with new passwords. Returned to the Apple store and although they admitted their mistake and gave me a very experienced tech person, the supervisor never once apologized for the mistake or the inconvenience their error caused. Buyer be aware the level of expertise in Apple stores varies. Genius Bar, not in my opinion. My opinion was also acknowledged by an employee in the store. I will request an experienced and knowledgeable person when I return to an Apple store.

When I shifted from 30 years as a PC user to Apple in 2011, I realized it was a different culture enshrined in the Apple Store where people actually want to help you free of charge. I have never been disappointed when I went with a problem.

I’m a long time user of Apple products, but recently hearing that they are lagging behind other brands and manufacturers... and even other ‘die-hard’ Apple users are talking about switching to PC - which does not bode well for the future of Apple. The few occasions I have had to use the Apple service/stores, I have had very prompt and pleasant results. My MacBook laptops have outlasted my PC laptops by a considerable margin.

I trust the Apple ecosystem for apps as they do a great job vetting the apps. Their product work perfectly - solid performance and reliability. I would prefer the product costs were lower but then you get what you pay for.

I have had an iPad and iPhone of a long time. Recently upgraded both and handed down the old iPad to my daughter who absolutely loves it. Service is pretty good too. When we rarely have a problem with our equipment the techs at the store take care of it with their knowledge and with a smile. They never make us feel dumb.

I love the Apple ecosystem... when it works! Their Apple MacBook is a pleasure to use, upgrading the software is a breeze and the reliability of the hardware is great. My only real issue is iTunes. I have a permanent battle with this system. I think I have spent about 6 months in total on the phone or chatting with Apple trying to resolve issues. This is a VERY fragile piece of software that is always going wrong. Maybe it is partly the fact that I originally had it set up on a Windows computer. I have now moved my iTunes to my MacBook so maybe I will have better luck with this arrangement. Watch this space!!!

The Apple products I have serve me well. They are easy to use, attractive. They are usually durable and I am careful with them. They interface with everything I need. The only downside is They are rather pricey.

Every time I got to the Apple Store I leave content with their service. I took my Apple Watch Series 1 that I bought on the day it was available to buy (over 3 year). I was ready to fight because the back came off just like that. They reassured me they’ll find a solution. Well they ended up giving me a repair at no charge as long and it wasn’t damaged because of use. Well 3 days later I got a call to come pick up my watch. They said they just sent a brand new one instead. That’s good customer service right there. They might had made an exception too because this was an issue they were aware of and extended the warranty to 3 years, I was really close (not really) to the 3 year mark. I’ve had many good experiences but this is just one of them.

It has been impossible to change my password for the Apple Store. When I requested a phone call, I immediately wrote in the six digit code, it was deemed incorrect twice, then I was no longer allowed to receive any codes. So frustrating since I don't have a text service right now. I am ready to ditch my Apple loyalty and start purchasing Huawei.

1123 of 2018 purchased two iPhones are new and we were supposed to get a refund and total of $178. Unfortunately in the FinePrint that is not so we got those gift cards for only the app store and iTunes music which I never use and I asked them at the Apple Store if that refund from the phones will be used at any Apple store and they promised and guaranteed me that’s why I purchased those darn phones. Unfortunately again I was going to use that refund to purchase a new Apple Watch but buyer be well don’t trust Apple.

New smartphone owner. Took over my sons iPhone. He recommended I take it in before the end of the year because Apple had been caught cheating customers with batteries and they were offering $29 batteries to replace the bad ones through the end of the year. They took my iPhone to the back so a technician could change out the battery. I had to wait 2 hours for the "appointment" and another hour for the expert to change the battery. They not only broke my phone so I can't even turn it on but lost all my pictures I had taken over Thanksgiving and Christmas. They offered to replace the phone and I may take it back to exchange but not until I attempt to get a qualified technician to attempt to retrieve my photos.

Switched to AT&T in July and bought an iPhone from them. The first week of October the phone would not turn on. As the phone was still under warranty I made an appointment at the Genius Bar at the Twelve Oaks Apple store. It was Sunday October 7th and the store was packed. Making the appointment was of no use as I waited well over an hour past my appointment time. The tech who tried to help me was very nice, but he had no luck getting the phone to turn on either. After several tests he admitted that the phone was defective and that he would get me a new phone.

My teenage daughter bought a refurbished iPhone 7 from the Apple Store website with a 1 year warranty the end of October with her own hard earned money from her summer job. Within two weeks she realized the back camera and flash did not work so requested a return authorization to repair. They are now refusing to repair the phone because upon inspection they found 3rd party parts in the phone and they only use "genuine Apple parts". Well apparently not if there are 3rd party parts in the phone that you sold her.

I am researching something besides Apple. I have been three times now to the store for service. After ten years of total loyalty I am bailing out. Waiting a week for service is not my cup of tea. Perhaps Warren Buffett's confidence in Apple is misplaced.

Asked if he could help me. He said he was there to help. But as I asked my question he would started addressing other people’s questions in the middle of my sentences. This went in for a while till I got fed up.

I went to the Apple store in Naples FL, after backing up the phone and then deleting the data at home. They verified the phone information and then asked me to return after an hour. Upon return I was told that they found water damage and since there is a risk of battery fire they won’t replace it! I asked them to completely drain the battery and then replace it but they refused. Water damage in my phone is impossible because I have never dropped it in water and since this is an iPhone 7 it is supposed to be water resistant. Naples FL is a rich neighborhood with old folks where Apple make good money. I think Apple is playing cheap. So disappointed!

I Purchased an iPhone X and a few accessories like a Belkin wireless charging pad from the online apple store. iPhone X arrived DOA, simply would not turn on. I called Apple support and let them know the problem. They first tried to charge me to have the phone returned for repairs. I told them, "NO, This is a new phone that was DOA." They continued to try to get me to give them a credit card number and have me ship the phone to them for a repair. I said repeatedly that I was not only not going to pay for the service charge but that I also did not want a repaired phone. I purchased a NEW phone and wanted another NEW phone (not a repaired one) in return.

So I went to the Apple Store the other weekend to check out their new products and to identify what the differences between the iPhone XS Max and my current phone the iPhone 7 Plus (apparently there is no difference, but I had time to waste). As a result, I went to go fool around on their MacBook computers for a little bit until someone came over to serve me and ask if I needed any help. Instead, I was there for 3 hours with employees not discussing to customers, instead of debating amongst themselves and I was never asked even once if I needed help with anything. Such a dissatisfying time there. Some of the employees glared at me and did not come over to approach me. Inferior customer service and would not recommend anyone to ever go to the Apple Store 'cause their employees are ** and do not know how to serve people properly.

This review pertains specifically to the Apple Store at La Cantera in San Antonio, TX -- as well as the Apple customer service available by phone. I purchased a new MacBook Pro 13" in 2017 and have had to have the battery/motherboard replaced 3 times. After receiving it back the third time, I was told the bottom half of the laptop had been replaced -- not only was the battery/CPU problem worse, the speakers were also buzzing.

I replaced iPhone 6s battery at Apple store. However battery was still draining very fast. After second battery replacement together with format & IOS reinstallation to eliminate software and battery issue, problem is still there. Apple store told me there is nothing more can be done and the only thing is to replace phone. As I left with no choice, decided to bring to a small phone repair shop. Turns out the shop can repair it immediately, stating it’s motherboard power leakage, apparently a common problem. Apple store is obviously ripping off customer. If Apple unwilling to provide repair services then say so, why bluff customer that it has to be replaced so we will buy another.

Terrible experience with their Apple executive customer. Her name is Jessica. At beginning I call their 3 customer reps and they said that they will return my gift card into the store credits. And suddenly the 3th associate turns me down because his supervisor misunderstands his words and why the first two cs agree to return the cards. And later the BBB finds their executive customer, Jessica. She calls me every day and gradually I understand that she just wants to insult me and ask me to break the label on back for the investigation. So I told her I can't touch anything and keep the origin look. Especially I want to return these cards to get the store credits back. She is so mad what I want to do.

I have to give a big shout out to the employees at the Apple Store on Clarendon Boulevard in Arlington, VA. EVERYONE is professional, helpful, knowledgeable, personable & understanding. I had just left an AT&T Store, where one of the two the employees was an absolute jerk. To walk into an Apple Store & be treated with courtesy & respect the very SECOND that I walked into the store was a relief & a pleasure. Yes, they solved my problems!

Purchased a new iPhone X from the Apple online store for my daughter’s birthday. I’ve had problems in the past getting merchandise from the store in a timely manner, so I ordered her phone a number of weeks early so it would be here for her birthday. After she opened her gift we went to the AT&T store to have the new phone activated (this phone was still in an unopened box) and it was DOA, could not be turned on and plugging it in did nothing. The AT&T store directed us to an authorized Apple repair store nearby for help. We went there and the phone could not be turned on, they said it was some sort of internal error code and would need to be returned to Apple. I called Apple support, described the issue, and told them we needed a new replacement phone.

An AirPods and the delivery was supposed to in 2 hours. But that did not happen, the Apple website gave me the information that the delivery was going to happen through Postmates and the delivery man stated that the item was delivered without any signature. I can only believe that someone stole it. I went to the Apple Store and no one had any delivery information. Terrible service from Apple and lousy Postmates delivery service. I was charged for the item and the delivery and have nothing done in my house. Poor service from both. So far I have had no return.

I am so disappointed in how Apple Store handles a small issue (a problem with mic) with my iPhone 8. I have been to the store 3 times & called the call center 3 times and every time I have narrate the whole story again & again. Your call center doesn't have the access to retrieve my previous discussions with your agents or they are just incompetent. The hilarious part when one of your agents informed that as they tried everything, then the problem may occur due to the electromagnetic waves emanating from my brain. I am a loyal client to iPhone for almost 10 years & so appalled by such incompetency.

I ordered a new iPhone. It arrived without the Verizon SIM card. I called them & they told me that Verizon will send the SIM card. Waited 2 days. No SIM card. I called again. They told me that I had to call Verizon myself. I told them that it was their responsibility to provide the SIM card and if I had to call Verizon myself, then I'd return the phone. They sent me an email with return label. After getting the box ready to ship, I went online to order the phone through Verizon. But cannot because Apple "locked" the line. I cannot upgrade the phone until after Apple receives the phone and then unlock the line. Evidently Apple company has outsourced their Apple Store to the lowest bidder (probably in Asia somewhere because of the heavy accent of the customer rep I spoke to today).

Every conversation I have with Apple either online, over the phone or in one of their stores results in a mountain of wasted time and fury at Apple's audacity in calling it "service." Consider this: When you call the number for the nearest store, which has a local area code, you get a service rep in Oklahoma, and you are told, when you ask for an appointment the next day, that they in your nearby store cannot take you until the end of the week. When a place is that booked for service needs, it makes you wonder about their product, doesn't it? But humility? Forget it.

Family of Mac users, decided to buy Mac for daughter's college online instead of going physically to a retailer, (worst decision ever). Ordered July 10, tracking shipment said it will arrive July 12. No follow up email or contact from them to let me know of any delay. July 16 I called worried and they said they were unable to track "Investigation" set up and they shipped a new Mac on July 17 to arrive July 19 "next day". I contacted them on the 19th, and they had a new date of July 21st (See chat).

I recently had an issue at the Best Buy at the Fountains of Farrah located in El Paso, Texas. After taking my iPhone 6s Plus to Best Buy for a battery replacement, they ruined my phone. My cameras weren’t working and my phone receiver wasn’t working. Best Buy turned me away and washed their hands from this problem by telling me to contact Apple Care.

I came into the Apple Store, Union Square, San Francisco at about 6 p.m, to see if I needed a new battery for my Apple iPhone and checked in with a girl named Essa, or Ebba? I believe. She wrote my name down and said it may be an hour wait. She said to check back with her in about 45-60 minutes. I did, but she told me that I did not come back soon enough and lost my place in the line to see the technician. I told her that I did exactly what I was told to do. No e-mail came to me and I came back as told. She said she would re-enter my name in the queue and this time was told to see her again at 7:15, but there may be a longer wait. I waited at a table some more, asking her to please let me know when a technician is ready. She said she could not do that. So I waited and saw her again at 7:15.

Apple does not live up to being a top company. Extremely bad service with Edina MN office. Rude arrogant and no customer service skills especially David ** the so called manager. Called Apple corporate. Got runaround, hang ups, disconnects and no solution to a defective new phone that is unusable. Never again Apple. Sold my stock too.

I have been having issues with my laptop for a very long time. Concretely I haven't even had the chance to use it properly for more than 2 months in a row. My computer has been repaired 3 times - none of them because of my fault, either a problem with the keyboard, with the screen or with the battery. The last time the battery problem has happened twice. On the third time I went to the Apple store I asked, as my computer being insured, in the next repair if it could get replaced. They promised me it would. However, after a week, I got the same problem happening AGAIN. When I went to the store, they told me I had to drop it to repair it AGAIN. Not only they don't do what they promise but also they seem to hold my insurance with repairs before giving me a new working laptop.

I went to the Genius Bar in January 2017 because my 6s Plus would not charge. They said it was dead and offered a "refurbished" 6s Plus for $340.00, which I thought was great, but it only had a 90 day warranty...but, they said it was completely refurbished. Ok, I bit. Then in March the Home button was sticking so I quickly went back. They replaced the screen, no charge, but with a 2 hour wait to be seen, and then leaving the phone for 6 hours... done.

I am sitting in the Apple Store, Galleria, St. Louis, Mo. THREE and ONE HALF HOUR wait. Consistent no matter appointment or not. Apple is too stingy to hire any technical employees. Apple does not value the customers. I was going to get an iPhone, not anymore. APPLE STINKS! Four employees standing at the door doing nothing. One of them saw me take this photo then went over to help a customer.

Our family presently owns Apple TV, 5 iPads, 3 iPods and 2 iPhones. I am very disappointed with the service at Apple store but worst is when I am told that I should have bought AppleCare and that I will have to pay over 350 dollars to replace the screen on a new iPad that I got for my daughter for her birthday two months ago. The iPad cost 400$. Instead of making me feel bad for not getting their extended warranties, why not just be fair with your customers. I would have paid a fair price to fix it as it was an accident. If this is how Apple customers are treated, by principle, I have decided to no longer buy Apple products.

I’ve never experienced such an organized business such as the Apple store. These young people they got working there are quick to telling you they can’t help you rather than solving the actual problems. It’s no surprise the store looks like a Walmart on Black Friday! The customer service here is so bad I’m highly considering never buying another Apple product in my life. The level of inconvenience to the customer is really outdated and considering they’re an updated tech company this is unacceptable! I wish more companies would be like Amazon! For now the Apple store is the equivalent of dealing with Comcast’s customer service department!

It's not Genius Bar Stupid Bar. I told them about three new software faulty. No GPS, no sound, screen touch very slow, and I want to restore my phone (downgrade) to old software. It was better. They said you can't. They said through it it's very old phone told him I paid 1400$ for what, they threw the customer in the bin. When new software releases they make the old iPhone slow. Forced you to change it and pay. I want my money back or fix the phone. I will advise 10 thousands of my Facebook friends to #DON'TBUYIPHONE.

I am really not one to review anything at all unless I have exceptional service where I am commending someone who went above and beyond or if a business is failing miserably at one end of the spectrum or another. Over the years I have been back and forth as I'm sure many have between Apple products and Windows/Android... Etc... I currently have all Apple mobile products for our family, phones, watches, air buds, NOT CPU's. My previous trip to the Apple store was fine and although I waited an obscene amount of time to make a purchase it was nothing compared to what I'm about to write. In I December right before the holidays I purchased 2 Apple watches and a pair of air buds (which are fantastic). It was the holidays so I figured to wait 20-30+ minutes was normal at the Apple store. Customer service was fair, not very friendly but not rude.

Well this happened to me many times so today I decided I had enough. Today, I tried to download an app and was greeted with, "Update your billing info" error. I thought it was an error, but then I found a purchase pending. I was stunned because I know at that date my card was well equipped for that purchase, after reading the forums I found out that they charge you days later sometimes. Well now, I am locked out of everything (updates or free apps). What Happened is that I downloaded the app, knowing the payment is all ok and used my remaining funds as I saw fit, since I thought it's all arranged. Keep in mind that in Greece this is unlawful, a law states that if you purchase something and don't get a valid receipt you don't have to pay for it.

Went into the Apple Store in San Antonio, TX at the La Cantera mall September 2017 because my rear facing camera was not working. At the time I was told that the entire rear facing camera needed to be replaced and since the phone was out of warranty I had to pay out of pocket. Fine. Paid for the camera to be replaced. Not too long after the camera stopped working again. Because I gave the phone to my son as a Christmas present and he was more into games on the phone I figured there was no rush to get the issue fixed, assuming because the phone was having the EXACT SAME ISSUE as it was having when it was SUPPOSED TO HAD BEEN FIXED, I would have no issue with taking it back once I had the time freed.

My iPhone 7 went into a search mode a week after the warranty expired which was one year. I took my phone to the Apple support center in Sacramento CA. After waiting over two hours to see a tech, and after another three hours they tell me "my iPhone is not an iPhone" they can't do anything with it. They handed me a blank phone because they erased everything on my phone. Then they told me to take it back to where I bought it, which was Best Buy, they couldn't believe Apple told me that it wasn't an iPhone. So I called iPhone support and talked with a case manager, he told me to bring the phone to Core Care, he said he would be in contact with me to help me in a couple days. It was suppose to take a few days to repair, which I found up this model was recalled. Well, after several phone calls and emails to the case manager, I had no response from him, and my phone had not gone out for repair.

We went to the Apple store at the Galleria Mall in Fort Lauderdale for a battery replacement cause my iPhone didn’t turn on. After they saw my iPhone and tested it they said wasn’t a battery problem but a software ones and they offered to buy a replacement iPhone for 299$, we refused and we went to another place where they changed the old and died battery for a new one and now my iPhone works perfectly. Have always a second options for your device’s problems and pay attention, don’t let them play with you and your money.

Apple Care determined my under warranty Extended Keyboard and TrackPad were faulty, called the Apple Store for me to arrange a swap. When I arrived at the store a "Rep" I know rudely advised me I did not have an appointment, and they were "booked out beyond Friday, and the Apple Care individual could not have suggested I go there." When I asked to speak with a store manager, she was annoyed, I was firm and reluctantly a gent familiar to me appeared. Despite the fact that Apple Care determined the Keyboard was not working, was under warranty, I was forced to PURCHASE replacements with my Credit Card, for which I was not given a receipt. I was told that if I were to get to the store before opening, I could be seen and return both (which I am using now to vent,) and have my money credited back.

Extremely poor customer service. I called the Temecula, CA store, wanting to know if they had the Apple Logic Pro application in stock. She informed me that I could buy that from the Apple store online. I told her that I would prefer to buy the physical product from the store. She said she would check, and put me on hold. Some time later (probably about 10 minutes), she came back and asked me if I had some reason for not wanting to buy it online. I told her I didn't feel the need to discuss my personal business with her, and would she just answer the question: "Do you have it in stock?" She put me on hold again and about 10 minutes later the phone went dead. There's 20 minutes of my life that I'll never get back. Why should it be so hard to just answer the question? A simple - "No, we don't carry that in the store, but you can get it at the Apple store online." would have made it a simple, cordial, 30 second conversation.

On 02/14/18 I visited the Apple Store in Saddle Creek Germantown to report the volume on my 4 month old iPhone 8+ blanks out during calls where I can't hear nor be heard during calls. Arsele immediately goes into a defensive spiel about not replacing the phone without testing and performs a sound test and of course it passes, and while this is happening I notice another customer with the same issue. Keep in mind that this is not an upgrade. I simply want a phone that works. My sister in another city had the same issue and her phone was swapped out.

I just visited Apple White City where I asked for a battery replacement because my iPhone 6 battery was depleting fast and was very slow running. I was told that I may need a screen replacement as I had my screen replaced by a third party (out of warranty). I was told that if they replace the battery and my screen breaks while they are doing it I will have to pay for a new screen. I am absolutely disgusted. It would appear to me that your technicians are substandard when they are unable to take off a screen (which has NO surface damage). To me this really smacks of Apple putting obstacles in place to get out of replacing the battery and also another easy way for them to make money out of servicing. The genius was also very abrupt and implied take it or leave it. Not good enough Apple!

This is the 3rd time I have been to this store (Fashion Valley, San Diego). I had already picked out and paid for a phone online and all I had to do was go to the store to pick it up. It took TWO HOURS. Meanwhile, the manager stood over me watching to see if I would get upset and her hovering was very aggressive.

To start, I rarely write bad reviews, unless it is something that is just unbelievable and I know that as a result of company actions, or non actions, countless people are going to be treated poorly. The Apple at Soho. Years of bad behavior lead me to write this. To start, If I go to a store to shop I don’t want security guards eyeballing me to the point where they are waiting for me to pull a device off of a wire and run with alarms blaring. That’s not happening. Almost no one is doing that, so why is it that the same security guard stalks certain people in that store? I’ve purchased a phone, a computer, an iPad, iTunes cards all in front of this guy (because he watched every transaction AS I purchased as though my money was Monopoly money).

Two weeks in a row now I’ve been to the Apple Store to try to get my battery exchange. Due to their planned obsolescence... last week they have no batteries… This week the same. I have used their website to make an appointment with their “Genius” at their own facility. You would think they would send me an email or something to let me know that they still didn’t have the battery. So instead, I’ve driven twice, 35 miles each way in order to get a battery that didn’t exist. Something is going on bad with this company that are used to count on for good service… I’m about to go Android.

Apple Store Marlton, NJ 08053 - Six weeks ago I purchased the new iPhone X for over $1,000. I had issues from the first day with people calling me being unable to hear me clearly. I could hear them but they could not hear me or I sounded very muffled to them. I called Apple support, and on the phone they ran diagnostics but told me that I needed to make an appointment at the Apple Store. They informed me that at that appointment they would run additional diagnostics, change out the sim card and also test the phone with earbuds as well.

Service is absolutely ridiculous. Waited 20 minutes before being told to wait a further 45mins to wait for a worker, there was plenty of workers working this current day and they were standing around talking and if they cannot sell the product themselves they shouldn’t be working at the store.

So my Phone (iPhone 7) broke. Some sort of hardware issue. Not user related when phone was 20 days after warranty! Apple store didn't wanna help at all! They told me eat dust pretty much! I've owned iPhones since first iPhone came out. Now after this I'm looking into getting Samsung phone! Since Apple wants to charge $300 bucks for replacing a phone that had hardware issue and they don't care that phone is only 2 weeks past warranty!

On November 17, 2017 I was trying to install Bootcamp on a Mac that was already upgraded to Sierra. During the install I must have done something wrong and it blew away the entire partition leaving nothing to restore from. So my only option was to do an Internet Restore. Unfortunately this put me at an OS that was what the original computer must have come with. I was directed to go the App Store and get Mountain Lion so I could upgrade back to Sierra. I paid the 19.99 and received an email to go to a link. I used my functioning desktop computer thinking I would get a .dmg or something. The link told me I couldn't download it on that computer. I assume because it was already on Sierra.

My iPhone 6s battery was draining just with the screen on, I made an appt at the Apple store nearest me. I was 7 mins late because it took me 15 mins to drive the last 3 miles of my trip and my gps directed me to turn into a pile of rubble (construction). When I got there, I didn't know who to tell about my appt so I approached the first employee I found who didn't have a customer. I stood a respectful distance from her and waited patiently. When she finally deigned to speak to me, she said "Do you need something?" like the brattiest, snottiest, high school mean girl I've ever meet, I was taken aback but told her I had an appt for 4:15. She told me to sit on a crate and a technician would be with me shortly. I watched her continue to sit at her table, joke with other employees and do literally no work for over 40 mins.

On Nov 16, 2017, Apple Online Store locked my iTunes account. I have NOT used the online store. Six days later the iTunes account is still locked. I cannot download or update apps, listen to music from the cloud or purchase anything through iTunes. I have spent hours on the phone with Jason, Parise, John, ..., Jason and @AppleSupport says there is nothing they can do! ("The Apple Online store is really just a different company.") Phone calls by me and Apple Support to 1-866-970-3764 ext 546715 apparently go unanswered. At one point I was told this was related to web orders ** and ** but I haven't made any web-orders.

It’s ** ridiculous that you HAVE TO PAY IN ORDER TO CALL CUSTOMER SERVICE FOR HELP. I tried calling just now & it tells me that I have to pay for some stupid extended thing in order to talk to a representative for help with my phone.

My iPad stopped charging, and I had to go to the dreaded Apple store. First you wait in line to get a text message that tells you they have lowered their standards and will stoop to actually talk to a lowlife like you about your problem. So you either hang around the mall for a couple of hours or you make two trips. When you get there and check in, various officious little snits will tell you that they will be with you in a minute—try 45 minutes or so.

I first placed my order at 12:02 today, and it looked like everything went through. But it said that I'd receive an email from Citizens One verifying I'm approved and gave me a delivery date of 11/1. At 2:30 AM, Apple sends me the following email "There was a problem processing your application for the iPhone Upgrade Program or iPhone Payments with Citizens One because we were unable to verify your information. Please place a new order on apple.com." I then did place the order, but unfortunately it gave me a delivery type of 5-6 weeks in December. I have called numerous times and tried to get this resolved with Apple, but they closed down their inbound phone lines because it was so busy. Apple has always had the most difficult ordering system of any cell provider. I do like their product, but I certainly hate their customer service ability, and additionally, they make it very hard to speak to a manager that might be able to help me.

Went to the Apple store in San Jose, last week period we arrived 10 minutes late, due to traffic, they cancelled our appointment for us! It took us an hour to get there and an hour to get home. Made a new appointment for today. We waited about 30 minutes before anyone helped us! Did not know that we had to make two appointments to look at both of our phones. If you go to Apple Store without an appointment the wait time is 3 hours! We live an hour away! The person next to me had two computers, which both were looked at and fixed! It’s bad form! Was thinking about buying Apple TV, now I am not so sure!

MacBook Pro battery swelled up forcing the case apart. I called the Apple Store in Farmington, CT and Apple Genius said "THEY DO NOT SUPPORT THE BATTERY OR LAPTOP AND THEY WILL NOT SELL ME A NEW BATTERY". I have big concerns after Apple recalled thousands of laptop batteries due to explosions and fire. This one looks like it will self destruct. Again: Apple said "THEY DO NOT SUPPORT THE BATTERY OR LAPTOP". So now I have to throw a working $2600 MacBook Pro away and buy another one and then repurchase all the programs that were on it. Photoshop cost me over $600 and now I will have to pay $20 a month to use the new version, all because Apple does not support the MacBook Pro laptop anymore.

The Genius Bar diagnosed my 7 month old phone which has had normal use, with no exposure to rain or water, as having corrosion inside it. The Apple warranty does not cover corrosion they tell me. ON the floor, and in public the attendant basically accused me of lying saying the "evidence would prove otherwise". This is unacceptable treatment from a service department. If iPhones are not sealed enough to prevent moisture during normal use, and they do not honor the warranty for corrosion, what is the value of the warranty? The phone's LCI were not tripped.

I went to the Apple Store in Thousand Oaks for problems with my iPhone 7. I was told that would be a two (2) hour wait. After five (5) hours of waiting I was finally getting to speak to a Apple employee. I got a replacement phone (# 3 since June). The employee transferred all my info, settings, and apps. By the time I got back to the office I realized that most of my info, settings, contacts, and apps were not there. I will never go back to that Apple Store and wait for five hours again. I will never recommend Apple products ever again. Poor products, poor customer service, poor locations, etc.

Went to Apple store in Shady Side in Pittsburgh PA. My MacBook Air was broke, got wet. They told me it would be $750 to repair it! They said lots of water was in it. It was not worth repairing it as a new MacBook Air was less than $1,000. I took it home with me, bought a set of small screw drivers for $10, bucks, and a new battery from Amazon for $25 bucks, removed cover, used hair dryer to dry it out, (not much moisture in it) installed new battery, rebooted it. And it is working just like new! BEWARE OF "APPLE REPAIR" they have no interest in repairing your computer, just selling a new one to you. I am really disappointed in them, if I could fix it, I am sure that they could have in 20 minutes! But they would not, just offered to repair it for $750! What a scam Apple is running. By the way, I believed them and bought a new computer, but am taking it back!

I took my Mac Air into the Apple Store located in the Willowbrook Mall to see if the power cord was bad or if it had a more serious problem. The store was full of Apple people in their matching blue shirts and very few customers. I was stopped at the entrance and taken over one aisle where I was to stand in line and talk to a scheduler. I stood there for 10 minutes and when she was ready for me, and found out what my question was told me that the wait time was 2 1/2 hours to talk to a techie. I looked around and there were at least 5 employees standing around visiting with each other and the elitist attitude was so overwhelming that I said good bye and walked out. What would Steve Jobs have to say about the arrogant attitude of the employees.

Apple has blocked me to use my six-year long Apple ID. I have been used my email address as my Apple ID since Apple made its request. But the ID was blocked from me by Apple's paranoid security concerns over a year ago. Apple starts to request user password including at least a capital alphabet and a number. It also prevents users to recycle passwords. It made great difficulties for me to remember my password since I don't need to log on my Apple account frequently. After several password changes Apple simply blocked my rights to use my email address as my Apple ID. I have called at least twice to Apple service center in China from Taiwan to get my ID back. I also visited the newly opened Apple store in Taipei for three hours to rectify the situation with no luck.

My AirPods stopped working. The right earpiece no longer connected to the charging base. When trying to connect the earpiece showed red on the phone with an exclamation mark. They've ran me through useless diagnostics and then told me I had to travel to an Apple store for further diagnosis. I asked them to replace by mail and they said they couldn't do this by policy. I am a professional computer geek. I spent over $6000 with Apple last year and that made no difference to them.

Dealer sells Apple phone with bill but Apple says product was opened before. Resellers sells AppleCare warranty extension saying the warranty is valid. I purchased an iPhone on 2 Aug 2015 from Gupta stores Kailash colony and made a payment his cheque. In July 2016 I went to an Apple authorized reseller Futureworld and requested a warranty extension, called AppleCare, which provides another year warranty. The reseller checked my details in the system including my imei number and said I am entitled to it and sold me the same for 3rd 4500. When I tried to extend the warranty online it did not work. I went back to the reseller who checked again and said everything is fine. I called Apple helpline and send them all the documents. They came back saying your phone was opening on April 25th 2015.

I recently placed an online order at Apple. I even used my Apple Pay. Turns out the confirmation email went to the wrong address and that person, who did not place the order, was able to call in and have the order cancelled by claiming they never placed it. 3 full days after I placed the order I get an email stating my cancellation was being processed. I immediately call Apple to find out why since I had not cancelled it. Apple failed to confirm who they were talking to when they cancelled the order. That simple. Result, my account with them was set to not allow future online orders. The order delivery was reversed so I never received it and they still charged me for it. Support was polite but totally unable to do anything.

On 5/25/17 I went to Apple store in fancy Century City. There I found: Arrogant, abrupt, dont-care-if-you-are-here-or-buy-anything attitude, with only 2 front end sales people who were busy. The back end staff for tech help was busy all acted very elitist, ignoring me when I wanted to Buy an expensive item. After long wait, requesting help, 1 woman sort of came to help [But her heavy-** accent was so hard to understand, I had to repeat back and still be confused, as she was unfit to be a saleswoman.] Then she said excuse me, be right back but did not return from hidden-back-area. I went to ask for help from tech-line monitor - Who I asked, "Can you get someone else into sales section?" And his answer was, "Are you in line here?" So instead of calling for more assistance in other section, he snubbed me & then ignored me too.

I don't know where to start but since Steve Jobs passed away Apple been really bad. I should admit they do have a nice Idiot proof phones, however, customer service sucks. Their attitude sucks. I will never ever buy their product again. I had several different issues with them. The last one was I bought the wireless Beats. It came with 3 months of free iTunes but when I called they said that it was expired. It didn't even have a expiration date.

Apple makes you remember over 3 passwords and then when you change it from one of the Apple products you must change it in any of them. Sometimes the time runs out and you have to wait for several hours to try again. I spent 2 hours tonight and still had to give up. Are they nuts?

My iPhone 6 Plus was giving me so much trouble. The lock button was super sensitive. It continuously would give me a "slide to power off" message even when I was not touching it. Almost every time I pushed home button, I would take several screenshots. I went to Apple Store and they quoted me $329 plus tax to change the lock button. I found a wonderful seller on eBay who fixed it for $30! Cell-evate is the seller. Tell me why Apple Store has to charge well over $300 for labor to change a 10 cent part? Apple Store is a RIP OFF!

About a month ago I stopped at Apple Store to purchase two chargers a long and a shorter cable. Due to manufacturer defects one of the cable broke. I returned it to the store on North Ave., Chicago for exchange. I was intimidated by the answers I received. The tech guy was comparing the cable with an axle of a car that got broken while it was purchased. He concluded that he is sorry he couldn't help my case. I told the guy that I am an Apple loyalist. That all computers, iPads, and phones in my household are Apple products. That was like ok, what else! I walked out with shame, that a company this big could not treat customer as people but a statistic. I told the gentleman to his face, that I promised I will never buy an Apple products ever. I didn't even bothered him, because he care less. Make me to wonder how many people like me have received this same cold customer treatment from Apple Stores tech guys. This is very bad!

I just had the worst experience. I brought my Mac mini all the way from overseas to retrieve my stored emails because for some reason they didn't transfer on my new Mac or other devices. I explained this to the girl at the Genius Bar that under no circumstances can I lose those mails. She plays around with it and loses all my mails. I ask for the manager and they both refuse to take responsibility and tell me I should have gone somewhere else.

We purchased an iPhone 7 for my son in October 2016. 6 mos. later, the screen went black. You could hear the texts and calls coming in, but you could not see the display. We took the phone to AT&T (where we originally purchased the phone) and they instructed us to bring it to Apple Store since it is still under warranty. They looked at the phone, determined it needed a new display and told us to return in one hour. When we came back, the rep told us the technician had located two minuscule spots that had water damage under the screen. We insisted the phone has never been submerged in water (although the advertisement for the iPhone 7 touts total submersion in water without damage). The rep told us that a "raindrop" can cause water damage! How can a raindrop cause water damage to a water resistant phone???!!!

I have a 2015 Macbook Pro. It was the most expensive model that Apple made at the time. I've been very happy with it until this past Thursday when I was asked to update my Sierra software. After downloading the software, my computer would not turn on. I called Apple support and they suggested I take it into the Apple Store. Today I did that and the service rep tells me it's a display problem and that it needs to be replaced. Please keep in mind that my computer worked FLAWLESSLY before the software update. The service rep tells me that "it's just a coincidence" and informs me that the repair is going to be $741. Now I feel like I'm being ripped off but I'm about to start a new job and cannot be without the computer so I leave it for the repair.

I applied for the Apple card a year ago and I bought an iPhone. After a year I paid off the balance, so I decided to get the new iPhone 7 with the same card since the finance was 18 months no interest. I went to the Apple Store and paid with my Barclaycard. This past March the 15 I got a note on their website saying my finance was about to expired and I need to make the full payment. Called them and ask about the mistake but easily they said I was supposed to call them within 30 days which I never was told and also I clicked on the "18 months no interest" when I signed on the Apple credit card machine. Ripoff... Be aware. Stay away from Barclaycard Apple Card.

Tried to order a new iPhone 7 both on Wednesday and Friday (today) through the Apple Store for my Verizon account, and experienced Apple store system problems and customer service ignorance. The store's system says there is a hold on my account but when salesperson contacts Verizon directly, there is no hold, which was also confirmed by Verizon store in the same mall. They can't sell us the new phone (!!) and they won't do anything about it.

Went in to get a new screen on my phone and they told me that they have to check if I ever had any water damage on my phone and that they will let me know if they can fix my screen or not. Come back to hours later and they tell me that I had water damage on my phone which I don't remember I ever drop my phone in water so they told me that they cannot change my screen. So I would have to purchase a new phone if I want a new screen!! Every year they make it harder and harder on their customers. All they want is to suck all the money out of you!!!

Awful - each visit the "service" gets worse. Apple is going downhill like other big smug companies. Today the genius bar scheduling guy accosts me with an attitude and lectures me that he's in charge. Worse yet - the genius bar is staffed with 1 person so I have to wait 1 1/2 hours. To make it worse Apple's website now makes it VERY difficult to schedule a appointment. They want to steer you to their online help staff which are ineffective.

I can't get the triggers right and it is not easy than the Nintendo 3DS! It was easy with stylus, but not easy with fingers! This game will have to be removed from the Apple App Store! Goodbye Worthless Piece of Online Junk!

I could not access my account. After changing my password multiple times and trying several email addresses to access the account I got on the phone and called Apple directly. I was cut off on the first phone call and after being told they would call me back, they did not. I called again. I was told I was talking to a supervisor whose name was Cheryl. She refused to delete my account and help me set up a new one.

I woke up Christmas morning, turned on my iPad and got a message saying, "Unable to verify. Error occurred during activation". I have been using this device for 5 years...and it worked the night before... I Changed NOTHING! I called tech support, and after 4 hours of troubleshooting and 2 escalations, discovered that this same problem was affecting my iPad, my iPhone, and my AppleTV...ALL of my Apple products were unusable, overnight...

My understanding when I BUY digital content is that I OWN it - however, this is not the case with Apple! My items are stored in the Cloud for use on my Apple TV. Mostly, kids TV shows and some music. If you also have any Apple subscriptions (music, iCloud storage) and a payment happens to not go through (i.e., perhaps your iTunes card runs out), Apple cuts off your access to previously PURCHASED content until payment is resolved. I cannot understand how this is okay in any way.

Worst experience with my phone 6s plus. After I bought the phone I have some issues with apps crack, sudden shutdown, blank screen sometimes. When I am in call it suddenly get off and can't even on for 2 hours. I did appointment after 2 months from purchase and they checked the phone and said "we can recognize app crack but not remaining. We can solve the app crack" and about remaining they said that they will put a note on the phone issue. Next time same problems again. I called Apple support and they said its software problem and they can't help me.

Arrived 5 minutes early for appointment at the Apple Store. Store was packed full of people like sardines. Small children were crying, noise everywhere. Had to stand in line 15 minutes only to be told to wait at a certain table. Others at the table had been waiting 25 minutes. Finally got a "genius" who told me what I already knew: my battery qualifies for replacement. Then she told me they would require my phone for two hours to replace the battery. When I told her this was unsatisfactory, she said I could get this handled with Express Delivery at home. I was happy with this!

Let me start by saying I have been a service manager in 2 very large service departments that have earned many customer service awards. My heart rate is in the low 50's and it's not because I'm an athlete. It's because after 20 years as a tech and another 20 years managing I have been conditioned to be calm and take care of customers even if they are screaming. It takes a lot to get my skin boiling.