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I just purchased a 1200$ Apple Watch from the Yorkdale Apple store. Once I made the purchase, I was taken to a set up desk to get some help setting up my new watch. The fellow assisting me noted that the watch needed to be charged so he removed my newly purchased device and proceeded to charge the watch. Why he'd use my charger, I don't know since the store is filled with them, but that was not the issue. When finished, he packed up my watch for me to go home. He even commented that he checked to see that the charger was included... But when I got home, there was nothing in the box. Evidently he had not replaced the charger. It was a careless mistake, but things happen, so that is not my issue.
My issue is the lack of response from the manager when I called to report the problem. Tyrell's approach was to tell me to drive back to Yorkdale to pick up the charger. I explained that I just spent three hours driving to and from Yorkdale in traffic and I was not prepared to do that again due to an error of the store's creation. His alternative was to wait for four or five days to have the missing charger sent out to me. Since I was to be out of town next week, that was not a solution. I bought a watch with a charger, so I do not think it is unreasonable to be able to use the watch right away. His final solution was to go to a third party provider and buy a charger to use in the short term until mine could be sent out and then return the -now used charger - back to the third party provider.
All solutions meant a significant amount of effort on my behalf to rectify a problem not of my creation. I suggested that he simply call a courier and send it directly to me that evening, but he flatly refused. It seems the store was unprepared to exert any effort to resolve a problem - rather, the customer is expected to incur inconvenience and expense to simply use the product that was bought and paid for. There was no apology, no effort to compensate and zero respect for my time. I will go back to Yorkdale, but not to pick up the charger. I will return the watch, write a review and choose not to purchase anything from this retailer again. I realize the fortunes of Apple do not rest on my purchase of a watch, but the only power the consumer has is to make decisions about what companies deserve our custom and, due to the carelessness of the clerk and the cavalier attitude of the manager, I will respond accordingly.
STUPID, RIDICULOUS, RETARDED, FUBAR and a FIASCO. REALLY? You offer the military discount because you soooo love our nation's fighting force that lets you exist? I call foul. Not allowing the use of monthly payments if I get your so-called miniscule 10% discount is "hey thanks for your service, however you ain't gonna do anything but pay upfront because we can just do that and you can't do anything about it." Even though the exchange offers no tax and those options. I think it's pretty pathetic that you require me to verify through ID me just to tell me I better pay $1099 bucks upfront or if I want to break it up into payments, I owe you 1157 plus interest. RIDICULOUS. I guess it would make sense to a liberal. Keep your stupid products.
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I was dumb enough to order an iPhone 14 online and was to do a trade-in for my iPhone 11. I followed all the steps that was given to me for preparing to send it back. I then sent it back. A few days ago. It showed up at my door. One person told me that my refund had expired. The next person told me that I declined the refund and that my activation lock was still on. I went to the link they gave me. And that phone does not show up on my iCloud account nor the Find My page. After talking to three more people, I had someone to tell me that they've got everything set up and for me to do the trade-in. The trade-in went from being $220-$160.
Today I received the trade-in kit and then an email from Apple stating that they have attempted to contact me. So I called Apple, after speaking to two more people I was told that I declined the trade-in again and that I was negative. But they would continue to do a trade-in of $160. When I asked when the email was sent to me, he was unable to tell me. I told him that they had something wrong with their system that I have not received an email and that I would not refuse the trade-in. He continued to tell me that their system is flawless and they do not have issues like that. I told him at this point I would rather destroy the phone, than to deal with Apple customer service anymore. He told me I couldn't do that that it would cause chemical leak. The gentleman hung up on me when I told him that I didn't give a flying flip what he said, that Apple system had some kind of flaw or something going wrong. I spent almost 3 hours total with no resolution. I will never again order or deal with Apple online. Apple customer service is horrible.
Had an appointment time, we’re now 20 minutes past that and when I ask the Apple rep politely roughly how much longer I might have to wait, and the rep (Carson) gives me a lecture about how I should think of this as a Doctor’s office and that’s why they can’t respect exact appointment times. I’m sorry, what!? Me paying for your product and needing support are in no way relatable to doctors helping patients. Figure out your appointment times and do better. You’re a tech company. Get off your high horse.
Terrible customer service at Apple Store Galleria Mall Fort Lauderdale! I went there 3 times in the past few days to buy a new phone, and they keep telling me to come back. This morning I came back, even before the opening hours, at 9:45am, and they told me that I needed to make an appointment. And the day before nobody told me about appointments. I talked to one of the salesmen and he said they had a couple of phones for the model I needed available. I then made an appt for 11:15 am and waited until 11:30. When I approached one of the staff, they told me they would get someone (meaning I was there, and nobody called me at 11:15).
Once I was attended, they told me that they sold out the one I needed. However, after speaking to customers in the store, I found out that people bought the same phone earlier with no appointment! What is the correct way!? Kept me waiting for hours and still terrible customer service. No one would talk to me and when I would approach someone available, they wouldn't talk to me.
I purchased a $100 APPLE GIFT card today from target and when peeling back the security seal and exposing the redemption code, it was obvious the card was damaged. It looks like there was a printing error, could not read the last 4-6 characters on card. Target said they won't do anything since it's a 3rd party vendor. I spent over 2 hours on the phone with Apple only to be told there is NOTHING they can do for me. Really? I was actually told it's a Target issue since that's where I purchased the card. Hmmm, The card says Apple, not Amazon, not target, but APPLE and there is NOTHING THEY CAN DO? I have NEVER experienced such poor customer service from a company this size in my life!
I will be selling off all of my Apple stock on Monday and purchasing Amazon stock instead. As an investor, I will NOT be associated with a company that will not resolve a customer's issue with zero customer service. As I have always told my employees in all the companies I own/have owned. The problem is never the issue, the issue is how you resolve the customer's problem! And in this case Apple just lost a customer due to its inept way they dealt with my problem. The world would be a much better place if more companies had 1/2 the level of customer service that Amazon has! Shame on you Apple for not treating consumers fairly with a legitimate problem
We purchased a new iPhone for my wife on apple.com, could not get it registered, and took it to the local Apple Store (in Lexington, KY) The floor staff were very helpful, until the manager came by. The floor staff were assisting with a phone registration issue, and after we had been there for about 4 minutes, the manager told the assistant, in a normal tone of voice, 5 more minutes and then kick them to the AT&T store - this is taking way too long.
Needless to say, if I spend $1100 on something, I expect to have it work, and if there is an issue getting it up and running, I expect assistance, not rude commentary. Customers who were spending money had an assistant with them for as long as 30 minutes. We only got approval to keep working with the assistant when we asked for a refund on an $1100 purchase, but even then, that only resulted in another manager who critiqued our assistant's efforts for and additional 5 minutes, when we were 'kicked to the AT&T store' with no resolution. My wife left in tears - who does that?
While I have been an Apple customer since the release day for the iPhone 3, this is the last Apple product for us - too many bad experiences at the "Genius Bar" ("Times up - move along! Sorry about your issue, you'll have to make another appointment next week"), issues with poor customer service (rude comments, regular suggestions to up-sell and upgrade, and declining product quality). Clearly my review will mean nothing to Apple, but I suggest asking other people in your area what their experience with Apple service and support has been before spending hard-earned money.
Apple uses Deliver-IT and they hire people who steal stuff. TONS of complaints. Apple should not use them. DO NOT USE THE COURIER SERVICE TO DELIVER ANYTHING.. Deliver-IT has a BBB rating of F and tons of complaints and a rating of 1. They have a Yelp rating of 1 with 300 reviews. ** among MANY other horrendous reviews. NEVER use the Apple Courier service, the driver simply faked a signature, took a picture of the item sitting at the door and then stole the package.
I was sold a defected Iphone13. I then got in touch with T-mobile whom advised me it was still under warranty. Was asked to place my device in a box that was sent and attach a tracking sticker and ship through FEDEX. Did what I was instructed my package was scanned and sent. Apple claims they never received their device and billed me 6 weeks later 1,011.45 Outreach to Apple whom advised their merchandise was not received and it's the reason for the charge. If my package was scanned confirming I did what I was instructed why was I billed??
According to APPLE I was to continue tracking until they received their product. I am now forced to wait until they conduct an investigation before receiving my refund (IF THEY DON'T FIND THEIR PRODUCT WHAT WILL HAPPEN). It's that proper way to conduct business? Why is it my responsibility to track their package from a carrier of their choice if it was scanned when I did the drop off? Why are they allowed to get away with this? It seems criminal. I will like to bring this to the attention of Consumer Affairs in hopes of this not happening to no one else.
I have been a customer of Apple since 2008 and this is the worst product they have made. The case is more orange than brown but that’s not the issue. The brown comes off in literally weeks and instead of the aged look it just looks bad. Apple's answer when I asked if I could be refunded due to an obvious defect, was to keep driving to Apple every time to have it replaced. On top of that, I can’t just walk in.. I have to set up an appointment for this. Terrible. I have been buying Apple cases for over 10 years and this will be my last.
Apple Store Company Information
- Company Name:
- Apple
- Website:
- www.apple.com
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