Apple Store Reviews

I have purchased cars including finance in less time than it takes to buy a phone and transfer my data. The entire process was like a bunch of 13 year olds running around without any direction or purpose. INSANITY! Park Dallas store. Can you beleive they treat a 95 year old man this way? 6 hours to purchase a phone and then they made changes to my cloud and everything is screwed up! I even made arrangements through corporate to assure this did not happen and the name of the Manager given to me by corporate DID NOT EXIST AT ALL.

I purchased annual subscriptions through the Apple App Store expecting that, if there was a billing issue, Apple would stand behind the purchase. Unfortunately, that wasn’t my experience. When I requested a refund, I was repeatedly bounced back and forth between Apple and the app developers, with each directing me to the other instead of taking ownership. After spending considerable time trying to resolve the issue, my refund requests were denied without any meaningful resolution.

I am writing to formally lodge a complaint regarding a deeply concerning experience at the Apple Store in Millenia. I visited the store to have my phone battery replaced. After an initial inspection, the technician confirmed that only the battery needed service. However, the process resulted in a series of service failures:

Apple should close its in person stores and do business only online as their sales people are rude and unhelpful. The store managers are equally incompetent. I went to their Arlington location to purchase a gift for my son and I was greeted by some host that had an attitude, sales associate was worse and the store manager was horrible. What the hell?!

Visited West Farms Mall about IPhone issue. The young ** woman who “assisted” me had the personality of a fly. No customer service background. Explained, speaking rapidly, briefly showed me what the issue was and said there was no problem. Why then is my issue talked about extensively online and why did three Apple techs tell me on phone to see an in-store tech?

Apple Store in Tukwila Wa at the Southcenter Mall will never receive our business again. The female Supervisor in that store discriminated against my wife because she had four kids. The kids were not acting unruly, they were looking at an Ipad that we may have bought that day until the Rude supervisor stated to my wife "You must be too busy to be in the store". My wife was taken back by that comment. After my wife explained what she needed from this rude lady. That statement followed up by, "I believe this phone is stolen and I have locked your account; you will be lucky if apple gets back to you within three days." Inappropriate on so many levels.

Came a week or two ago and made an appointment in person. Was told to come back in an hour. Waited for 50 minutes then left because of no one helping and no sign that they would honor the appointment they made. This time my wife made the appointment from over the Internet. I got here 15 minutes early. Now 15 minutes after and I’m still several people down the list waiting to get helped. Customer service is unfriendly. Some people are the exception, but overall this is nuts and not the way Apple should be conducting their customer service, especially for people who paid for AppleCare all along. They don’t seem to mind us timely paying our AppleCare fees. I just want timely service.

Extremely Dissatisfied Apple Customer!!! I seldom write negative reviews but recently I experienced the worst customer service from Apple that I have ever had from any company at any time!! I have been an Apple Customer for 30 years and until this last encounter I was pleased with their products and service. I requested a refund of $87.00 for some App that was never ordered but billed to my credit card. My request for a refund was denied yet they continued to fraudulently bill my account. The Customer Service Representative informed me that the refund request was documented but not the cancellation. Both the cancellation and the refund should have been done! How convenient and financially lucrative it is for Apple to take money from customers, while providing terrible customer service!! Be aware and act accordingly because Apple refuses to correct their mistakes!!!!

I recently spoke with Apple Support regarding refunding in app purchases for a game. The game was a scam hence I requested a refund for the funds I spent. The manager I spoke with (Owen) was so unwilling to assist even after I provided proof of the scam. I think the staff members need to understand we are paying customers and customers need to be protected from scams. I was extremely disappointed with my interaction with Apple Support.

We went to the Thousand Oaks store to get information about iPads and MacBook and waited and waited but nobody cared. Finally I asked security guard. He pointed at someone, but she ignored us. Customer service training must be really bad or they hire wrong people for the job.

I visited the Apple Store at Boca Raton Town Center today. I arrived at 10:30 am to purchase a new iPhone, computer and a credit card with Apple. The rep said that she was unable to reset my old password and needed to see a Genius. I was rescheduled for 1:10 pm. I arrived and checked in at 1:06 pm. The rep took me to a seating area. At 1:40 pm I went to a rep to see why the delay? He said I was a walk-in and had to wait, despite the fact that I had an Appointment at 1;10 pm. I kept looking at my phone and and there were no updates and did not show that I had checked in. OK!

I had a good experience at the Apple Store overall. The staff was friendly and knowledgeable, and they took the time to answer my questions without making me feel rushed. The store was busy, so I had to wait a bit before being helped, but once I did, everything went smoothly. It’s not the cheapest place for repairs or products, but the service and support are solid.

I was at the Apple Store today. I was told by the greeter, who was wearing a Hijab, that I would need to wait 30 minutes because there were seven customers ahead of me. I waited patiently; however, I noticed that she was just standing there and not assisting anyone. After 30 minutes, I asked her if someone could help me, and she replied, “No one.” I told her that I had been watching and didn’t see her helping any other customers. She became upset and told me that if I couldn’t wait, I should leave. She then looked at me as if she were ready to fight. I couldn’t believe how rude she was. Worst customer experience ever.

Purchased a screen protector when I purchased my phone and had an Apple employee install it. About a year later it was cracked so I returned to the Apple Store expecting to get it replaced with no luck. The Apple employee said that I needed to go through Belkin and I didn’t want to still have the cracked screen protector so I purchased another screen protector and contacted Belkin that I purchased a second screen protector because Apple wouldn’t replace it and since I didn’t purchase it from Belkin directly they would only replace it and not refund me for the second one. So I called Apple again and they said they have nothing to do with Belkin.

On Dec. 2nd I bought a gift card for my granddaughter for 500.00 for her birthday. I opened it and half the redeem code is missing. I called Apple to refund my money and sent all the pictures. Today is Dec 6th, haven’t heard a word. I called customer service to check on it, they know nothing, told me they can’t contact refund dept, I asked to speak to supervisor, He knew nothing, couldn’t help at all. What kind of people do you they hire? You would think as much money as we pay for their products, they could help out a little. Time to call the lawyer. I’m not buying Apple anymore, they are just pitiful.

My iPhone no longer recognized my face so I went to Apple in Huntsville Alabama. Had to request apple to change my password. It took an hour. Another clerk insisted that I write down my new password. The customer with the computer on my left seemed sketchy but I wrote it down anyway. When I got to the car I tried to change my password but it wouldn’t take until I blocked an unknown device. Btw I wrote down the wrong password. Just saying…

I am so disappointed in the outcome of my scheduled appointment today at the Store. I arrived on time, things started out ok. But then I realized that I was being treated “in a way” which was not what I expected. I finally figured it out. Ageism at play. I made up my mind to wait it out. Several employees were very cordial and friendly. I even joked with a few. But I was sure that the answer I got was not the only answer I could have been given. I will not mention names or titles or be rude. But I will be honest.

If I could give them less, I would the devices are overpriced. The updates are more and more restrictive and changes the layout of the phone completely. The App Store have zero customer service. The terms of the in-store purchases are not clear and before you know it, you’ll find yourself being charged for apps that you do not have or have deleted from your device. I no longer have access to which they will continue to drive from your account until you’re able to chase it down and locate yourself to cancel the subscription. I definitely recommend going with any other product in Apple. It is deplorable the quality of service knowing the type of profit this company generates and they’re actually having Google fix their problems. That’s how much this company has gone downhill and I’m sure before long your one or two bad apples in the bunch will rot the whole basket.

I have bought Apple products from the online store and been very satisfied, but I have tried 2 different apps from the app store that had a free trial period.. and I will never do it again! They don't give you instructions on how to refuse the paid version until the day they notify you that you are being charged. At that point they give you an option to cancel but it's too late to avoid the fee. On both occasions I have disputed the charge because I NEVER used the ap but they won't research the usage and won't rebate the charge. They have your credit card so whoosh the money is gone and you are left with an app you don't want.

Three Apple stores and 12 supervisors over the phone with tech-support refused to replace an iPhone 14 Pro knowing that the manufacturer problem exists. Apple Tower in Los Angeles Angeles witnessed the phone resetting over and over again for two hours and still refused to replace the phone. What you see in the images are called panic codes showing that they created a problem and reset the phone over and over again.