Apple Store Reviews

A warning about Apple App Store purchases and subscriptions: please be careful. At this point, I would strongly recommend that people do not download apps or start subscriptions through the Apple App Store unless you know exactly who the developer is, what you are purchasing, and what the terms are. Read the subscription terms carefully before clicking anything. I recently had a $4.99 charge for an app called Ai Vid Weekly AI Video Creation Subs. AI Video - AI Video Generator ** that I do not recall knowingly agreeing to purchase. Apple customer service told me there was no free trial associated with the charge. I disputed the charge and requested a refund. Apple denied my refund request, including after what I was told was the final review process.

My apple phone shit the bed. Constantly turns off. It legit turned off randomly over a dozen times in 4 hours. Lost an ENTIRE weekend dealing with Apple and their run around. Here is what happened and exactly why once this is paid off that I will NEVER get another Apple Product again. Went to get it fixed/replaced/updated. Sounds simple? No. Spent 2 hours at the mall with (ATT) Sunday, and then another 1.5 hours at Best Buy w/ Geek Squad. They tried fixing/changing the battery but that didn't help and they told us to Call the Apple Store. Called the apple store and mid-call my phone turned off again.. called back using my husband's phone and our 2 options are to DRIVE to Pittsburgh (the closest Apple Store) or to wait and send apple my phone in a box they are sending us... and be phoneless for a week to 2 week (at minimum).

I have purchased cars including finance in less time than it takes to buy a phone and transfer my data. The entire process was like a bunch of 13 year olds running around without any direction or purpose. INSANITY! Park Dallas store. Can you beleive they treat a 95 year old man this way? 6 hours to purchase a phone and then they made changes to my cloud and everything is screwed up! I even made arrangements through corporate to assure this did not happen and the name of the Manager given to me by corporate DID NOT EXIST AT ALL.

I purchased annual subscriptions through the Apple App Store expecting that, if there was a billing issue, Apple would stand behind the purchase. Unfortunately, that wasn’t my experience. When I requested a refund, I was repeatedly bounced back and forth between Apple and the app developers, with each directing me to the other instead of taking ownership. After spending considerable time trying to resolve the issue, my refund requests were denied without any meaningful resolution.

I am writing to formally lodge a complaint regarding a deeply concerning experience at the Apple Store in Millenia. I visited the store to have my phone battery replaced. After an initial inspection, the technician confirmed that only the battery needed service. However, the process resulted in a series of service failures:

Apple should close its in person stores and do business only online as their sales people are rude and unhelpful. The store managers are equally incompetent. I went to their Arlington location to purchase a gift for my son and I was greeted by some host that had an attitude, sales associate was worse and the store manager was horrible. What the hell?!

Visited West Farms Mall about IPhone issue. The young ** woman who “assisted” me had the personality of a fly. No customer service background. Explained, speaking rapidly, briefly showed me what the issue was and said there was no problem. Why then is my issue talked about extensively online and why did three Apple techs tell me on phone to see an in-store tech?

Apple Store in Tukwila Wa at the Southcenter Mall will never receive our business again. The female Supervisor in that store discriminated against my wife because she had four kids. The kids were not acting unruly, they were looking at an Ipad that we may have bought that day until the Rude supervisor stated to my wife "You must be too busy to be in the store". My wife was taken back by that comment. After my wife explained what she needed from this rude lady. That statement followed up by, "I believe this phone is stolen and I have locked your account; you will be lucky if apple gets back to you within three days." Inappropriate on so many levels.

Came a week or two ago and made an appointment in person. Was told to come back in an hour. Waited for 50 minutes then left because of no one helping and no sign that they would honor the appointment they made. This time my wife made the appointment from over the Internet. I got here 15 minutes early. Now 15 minutes after and I’m still several people down the list waiting to get helped. Customer service is unfriendly. Some people are the exception, but overall this is nuts and not the way Apple should be conducting their customer service, especially for people who paid for AppleCare all along. They don’t seem to mind us timely paying our AppleCare fees. I just want timely service.

Extremely Dissatisfied Apple Customer!!! I seldom write negative reviews but recently I experienced the worst customer service from Apple that I have ever had from any company at any time!! I have been an Apple Customer for 30 years and until this last encounter I was pleased with their products and service. I requested a refund of $87.00 for some App that was never ordered but billed to my credit card. My request for a refund was denied yet they continued to fraudulently bill my account. The Customer Service Representative informed me that the refund request was documented but not the cancellation. Both the cancellation and the refund should have been done! How convenient and financially lucrative it is for Apple to take money from customers, while providing terrible customer service!! Be aware and act accordingly because Apple refuses to correct their mistakes!!!!

I recently spoke with Apple Support regarding refunding in app purchases for a game. The game was a scam hence I requested a refund for the funds I spent. The manager I spoke with (Owen) was so unwilling to assist even after I provided proof of the scam. I think the staff members need to understand we are paying customers and customers need to be protected from scams. I was extremely disappointed with my interaction with Apple Support.

We went to the Thousand Oaks store to get information about iPads and MacBook and waited and waited but nobody cared. Finally I asked security guard. He pointed at someone, but she ignored us. Customer service training must be really bad or they hire wrong people for the job.

I visited the Apple Store at Boca Raton Town Center today. I arrived at 10:30 am to purchase a new iPhone, computer and a credit card with Apple. The rep said that she was unable to reset my old password and needed to see a Genius. I was rescheduled for 1:10 pm. I arrived and checked in at 1:06 pm. The rep took me to a seating area. At 1:40 pm I went to a rep to see why the delay? He said I was a walk-in and had to wait, despite the fact that I had an Appointment at 1;10 pm. I kept looking at my phone and and there were no updates and did not show that I had checked in. OK!

I had a good experience at the Apple Store overall. The staff was friendly and knowledgeable, and they took the time to answer my questions without making me feel rushed. The store was busy, so I had to wait a bit before being helped, but once I did, everything went smoothly. It’s not the cheapest place for repairs or products, but the service and support are solid.

I was at the Apple Store today. I was told by the greeter, who was wearing a Hijab, that I would need to wait 30 minutes because there were seven customers ahead of me. I waited patiently; however, I noticed that she was just standing there and not assisting anyone. After 30 minutes, I asked her if someone could help me, and she replied, “No one.” I told her that I had been watching and didn’t see her helping any other customers. She became upset and told me that if I couldn’t wait, I should leave. She then looked at me as if she were ready to fight. I couldn’t believe how rude she was. Worst customer experience ever.

Purchased a screen protector when I purchased my phone and had an Apple employee install it. About a year later it was cracked so I returned to the Apple Store expecting to get it replaced with no luck. The Apple employee said that I needed to go through Belkin and I didn’t want to still have the cracked screen protector so I purchased another screen protector and contacted Belkin that I purchased a second screen protector because Apple wouldn’t replace it and since I didn’t purchase it from Belkin directly they would only replace it and not refund me for the second one. So I called Apple again and they said they have nothing to do with Belkin.

On Dec. 2nd I bought a gift card for my granddaughter for 500.00 for her birthday. I opened it and half the redeem code is missing. I called Apple to refund my money and sent all the pictures. Today is Dec 6th, haven’t heard a word. I called customer service to check on it, they know nothing, told me they can’t contact refund dept, I asked to speak to supervisor, He knew nothing, couldn’t help at all. What kind of people do you they hire? You would think as much money as we pay for their products, they could help out a little. Time to call the lawyer. I’m not buying Apple anymore, they are just pitiful.

My iPhone no longer recognized my face so I went to Apple in Huntsville Alabama. Had to request apple to change my password. It took an hour. Another clerk insisted that I write down my new password. The customer with the computer on my left seemed sketchy but I wrote it down anyway. When I got to the car I tried to change my password but it wouldn’t take until I blocked an unknown device. Btw I wrote down the wrong password. Just saying…

I am so disappointed in the outcome of my scheduled appointment today at the Store. I arrived on time, things started out ok. But then I realized that I was being treated “in a way” which was not what I expected. I finally figured it out. Ageism at play. I made up my mind to wait it out. Several employees were very cordial and friendly. I even joked with a few. But I was sure that the answer I got was not the only answer I could have been given. I will not mention names or titles or be rude. But I will be honest.

If I could give them less, I would the devices are overpriced. The updates are more and more restrictive and changes the layout of the phone completely. The App Store have zero customer service. The terms of the in-store purchases are not clear and before you know it, you’ll find yourself being charged for apps that you do not have or have deleted from your device. I no longer have access to which they will continue to drive from your account until you’re able to chase it down and locate yourself to cancel the subscription. I definitely recommend going with any other product in Apple. It is deplorable the quality of service knowing the type of profit this company generates and they’re actually having Google fix their problems. That’s how much this company has gone downhill and I’m sure before long your one or two bad apples in the bunch will rot the whole basket.

I have bought Apple products from the online store and been very satisfied, but I have tried 2 different apps from the app store that had a free trial period.. and I will never do it again! They don't give you instructions on how to refuse the paid version until the day they notify you that you are being charged. At that point they give you an option to cancel but it's too late to avoid the fee. On both occasions I have disputed the charge because I NEVER used the ap but they won't research the usage and won't rebate the charge. They have your credit card so whoosh the money is gone and you are left with an app you don't want.

Three Apple stores and 12 supervisors over the phone with tech-support refused to replace an iPhone 14 Pro knowing that the manufacturer problem exists. Apple Tower in Los Angeles Angeles witnessed the phone resetting over and over again for two hours and still refused to replace the phone. What you see in the images are called panic codes showing that they created a problem and reset the phone over and over again.

Ok I get it. The fact that parents get devices for the kids but I think it’s disrespectful and disgusting that when you go into the store the guy who’s helping refer only to the kid and the parents gets ignored, wtf unbelievable.

I’ve been a loyal Apple customer for years and have used their trade-in program multiple times without issue—until now. On April 27, 2025, I purchased a new 15-inch MacBook Air and traded in my barely year-old 14-inch MacBook Pro (M3 Pro, 11-core CPU, 14-core GPU, 512GB SSD). That laptop had been in perfect condition. I kept it in a case with a screen protector since day one. It was also still under AppleCare+ with accidental damage coverage, so if I’d done anything to it, I would have just filed a claim. I had no reason to send in a broken device.

We purchased an email gift card from the Apple Store online, using Apple Pay, but we didn't receive it. Apple states that it delivers the gift card in one hour at most, but it didn't. We contacted support, which was also useless. They didn't reimburse the money and told us it would take days!

They were somewhat able to restore my device to a useable state after being completely bricked. Beware, none of these tech people know anything about the Windows operating system so if you are a Windows user who is trying to restore all data from a Windows device to a phone, you are out of luck with getting support.

Dear Apple Support Team, I am writing to formally request a resolution regarding multiple unauthorized charges on my account. Below are the details: • Apple ID: ** (I no longer have access to this email. Please contact me at ** instead.) • Unauthorized Charges: • WPS: $38.96 • Burner Subscription: $9.99 • TextNow: $4.99 • Fax from iPhone: $12.99. I have made several attempts to request refunds for these charges, but my requests have been declined despite explaining that these purchases were not authorized.

I purchased an iPhone 16 plus on October 1st, 2024 at the Fashion Show Mall in Las Vegas, NV. Upon making my purchase, the sales person also talked me into purchasing an insurance plan that covers damage, loss and theft of my IPhone 16 plus. It made sense to me. On February 1st, 2025 my phone was stolen. I made a report to the establishment security and Las Vegas metro police. I also reported my loss to Apple Care and the store manager where I purchased my phone. Apple Care told me that I wasn’t covered for loss or theft, and the store manager told me the same thing.

After a brief exposure to water, my nearly new I-phone 15 model became damaged. Expecting the best possible service, I went to my local Apple Store for diagnosis and repair. While expecting to pay a premium price for the repair, their diagnosis was that the phone was beyond repair, so I purchased a new phone, on the spot, at a premium price. After expiration of the short return policy, I finally made it by a repair shop franchise known as Cell Experts (OKC location), and much to my surprise the water damaged phone was indeed repairable at a reasonable price. It needed a new screen and battery.

Apple, is this how you treat your most loyal customers? On 12/28/24, I purchased a $5,192.96 MacBook Pro under order W1372067234. As part of my order, I selected Final Cut Pro for $299.99 because your website did not clarify that an existing license could be used. Upon receiving the MacBook, I realized this and immediately contacted Apple to request a refund for the software I don’t need. Initially, I was told via chat that my refund would be processed. But today, I received a generic email asking me to call Apple. After being transferred repeatedly, I was told my refund request was rejected.

Apple Store in Eastview Mall in Victor, NY, Sales Lady Sold me a Belkin screen protector for $39.95 plus tax on 10/09/2024 by saying it has a lifetime warranty if it breaks and we will replace it for free. It did broke on 11/29/2024. When I visited Apple Store in Eastview Mall in Victor, NY, was told by manager Paul to contact Belkin and ask for replacement. When received bring back 30 miles again and we will put it on your iPhone 16pro max for free. They sold me a $7.00 product for $39.95 and still kick the ball to Belkin to me. It is a yet again bright day robbery by a big corporation. Won't be buying Apple Products anymore.

It really is pointless to schedule an appointment. After waiting for nearly 45 minutes I ran out of time and could no longer wait wasting my trip down there. I could have walked in if I wanted to wait two hours to get a simple screen repair done. In the future, that is exactly what I will do versus scheduling an appointment.

Be careful buying stuff directly from the Apple Store, use your Apple phone and scan the same item on Amazon or Best Buy after the associate helps you because the prices are usually lower elsewhere. The store also will not do price matches over the phone after you leave the store and they are very difficult to work with when it comes to honoring a price match. For example, a USB-C lightning cable 2m Is $29 in the store and it’s only 23.99 on Amazon.

I brought my iPhone 14 Pro Max here to replace it. As a result, because my screen was a little protruding, the employees in the store thought it was a toughened film and forcibly broke it off. It turned out that it was not when I left with my mobile phone and found that my screen was broken on the way. Even though it was a third-party screen, I didn't know it before, but the staff in the store told me that it was a third party, and the staff in the store told me that they were not responsible for their behavior. The staff in the store told me that because it is a third-party screen, not its original screen, they don't bear the damage to my screen caused by them. I don't know what to say. This is the best answer I have ever heard. I feel the most cordial service in the Apple Store. I am really glad that their staff are so kind and have never experienced it anywhere. Welcome to visit and experience such eager service. "I will definitely come back."

I purchased an Apple gift card to be sent to a friend, because I did not have time to go to the store and purchase. After I purchase I am notified the gift card will be emailed within 1 hour. It has been 2 hours, and not emailed yet still processing. I call Apple support and they inform me it will be emailed today. I wake up the next morning, so almost 24 hours later, and still not emailed. The purpose of me purchasing this, is to expedite my purchase so it can be emailed fast, as it is just a gift card. I canceled my order, as I will from now on be going to a store to purchase. I call Apple support, once again on this, and they inform me I will have my money back in 3 to 5 days, as the money has been pulled from my account and is pending.

The Apple Store at 74th and Madison is usually a challenge, and today 6/1/2024 was no different. There were three people standing in the entrance, they all ignored me, then one walked off and a very young man asked if he could help. I told him what I needed so he walked over to the woman (the manager) who had just been standing there.

I have 3 iPhones in the family and I was adding a fourth one which I did not buy from the Apple Store. I requested the employee to help me transfer data from one phone to other since I am 67 years old and don’t have that much knowledge.. But the girl was rude, unprofessional, and absolutely was not interested to help and clearly told me that the only do this if someone buys this Apple phone from the store. No name tags so I don’t know her name. I requested to talk to Manager. She brought the guy standing right by there who has no name tag or any tag. I don’t think he was Manager, but I’m not sure. So the bottom line is, I am going to look for another option next time beside iPhone, which I have been using since The beginning. They don’t even deserve one Star

I called an AppleStore.com to correct the billing address on my order. They transferred me 4 times, I spoke to 4 representatives and the last one simply disconnected me and knowing my phone number never called back! Wonderful products and horrible customer service. Don't order from this store. It make sense to go to the actual Apple store.

My first iPad was decades old. Never amazed me. Apple went overboard with the consumer-grade device, I was locked out. I was recently invited to install an app on iPad for online video calls. Since the first iPad was a mess, I decided to buy a 2nd iPad to get it over with. But the activation of the 2nd iPad kept sending the verification code to the 1st iPad.

On Jan 22, 2024 Sean “young guy with a green cap” at Bayshore Glendale WI was supposed to help me. I told him the reason I was there. He didn’t appear to want to assist me. However, while he was typing on my ipad. I asked him to repeat what he had just said to me because he was going so fast. He rolled his eyes and looked at his coworker Symphoni and said, "Can you get this." “She said yea.” He then turned his back and walked away. He walked back over and was telling another coworker about he refused to help me while giggling like an 5 year old kid. Afterwards, I reported him to a manager name Luke. Not sure if this guy will be disciplined for his behavior. But, this guy is not a good representation of Apple. He should be sweeping the streets with a small broom, or cleaning up parks alone. Customer service is the absolute last thing he should be doing.