Apple Store Reviews

Came a week or two ago and made an appointment in person. Was told to come back in an hour. Waited for 50 minutes then left because of no one helping and no sign that they would honor the appointment they made. This time my wife made the appointment from over the Internet. I got here 15 minutes early. Now 15 minutes after and I’m still several people down the list waiting to get helped. Customer service is unfriendly. Some people are the exception, but overall this is nuts and not the way Apple should be conducting their customer service, especially for people who paid for AppleCare all along. They don’t seem to mind us timely paying our AppleCare fees. I just want timely service.

Extremely Dissatisfied Apple Customer!!! I seldom write negative reviews but recently I experienced the worst customer service from Apple that I have ever had from any company at any time!! I have been an Apple Customer for 30 years and until this last encounter I was pleased with their products and service. I requested a refund of $87.00 for some App that was never ordered but billed to my credit card. My request for a refund was denied yet they continued to fraudulently bill my account. The Customer Service Representative informed me that the refund request was documented but not the cancellation. Both the cancellation and the refund should have been done! How convenient and financially lucrative it is for Apple to take money from customers, while providing terrible customer service!! Be aware and act accordingly because Apple refuses to correct their mistakes!!!!

I recently spoke with Apple Support regarding refunding in app purchases for a game. The game was a scam hence I requested a refund for the funds I spent. The manager I spoke with (Owen) was so unwilling to assist even after I provided proof of the scam. I think the staff members need to understand we are paying customers and customers need to be protected from scams. I was extremely disappointed with my interaction with Apple Support.

We went to the Thousand Oaks store to get information about iPads and MacBook and waited and waited but nobody cared. Finally I asked security guard. He pointed at someone, but she ignored us. Customer service training must be really bad or they hire wrong people for the job.

I visited the Apple Store at Boca Raton Town Center today. I arrived at 10:30 am to purchase a new iPhone, computer and a credit card with Apple. The rep said that she was unable to reset my old password and needed to see a Genius. I was rescheduled for 1:10 pm. I arrived and checked in at 1:06 pm. The rep took me to a seating area. At 1:40 pm I went to a rep to see why the delay? He said I was a walk-in and had to wait, despite the fact that I had an Appointment at 1;10 pm. I kept looking at my phone and and there were no updates and did not show that I had checked in. OK!

I had a good experience at the Apple Store overall. The staff was friendly and knowledgeable, and they took the time to answer my questions without making me feel rushed. The store was busy, so I had to wait a bit before being helped, but once I did, everything went smoothly. It’s not the cheapest place for repairs or products, but the service and support are solid.

I was at the Apple Store today. I was told by the greeter, who was wearing a Hijab, that I would need to wait 30 minutes because there were seven customers ahead of me. I waited patiently; however, I noticed that she was just standing there and not assisting anyone. After 30 minutes, I asked her if someone could help me, and she replied, “No one.” I told her that I had been watching and didn’t see her helping any other customers. She became upset and told me that if I couldn’t wait, I should leave. She then looked at me as if she were ready to fight. I couldn’t believe how rude she was. Worst customer experience ever.

Purchased a screen protector when I purchased my phone and had an Apple employee install it. About a year later it was cracked so I returned to the Apple Store expecting to get it replaced with no luck. The Apple employee said that I needed to go through Belkin and I didn’t want to still have the cracked screen protector so I purchased another screen protector and contacted Belkin that I purchased a second screen protector because Apple wouldn’t replace it and since I didn’t purchase it from Belkin directly they would only replace it and not refund me for the second one. So I called Apple again and they said they have nothing to do with Belkin.

On Dec. 2nd I bought a gift card for my granddaughter for 500.00 for her birthday. I opened it and half the redeem code is missing. I called Apple to refund my money and sent all the pictures. Today is Dec 6th, haven’t heard a word. I called customer service to check on it, they know nothing, told me they can’t contact refund dept, I asked to speak to supervisor, He knew nothing, couldn’t help at all. What kind of people do you they hire? You would think as much money as we pay for their products, they could help out a little. Time to call the lawyer. I’m not buying Apple anymore, they are just pitiful.

My iPhone no longer recognized my face so I went to Apple in Huntsville Alabama. Had to request apple to change my password. It took an hour. Another clerk insisted that I write down my new password. The customer with the computer on my left seemed sketchy but I wrote it down anyway. When I got to the car I tried to change my password but it wouldn’t take until I blocked an unknown device. Btw I wrote down the wrong password. Just saying…