Apple Store Reviews

What I saw was completely unprofessional, unsafe, and unhealthy. I went to Apple store to get iPhone 7 Plus; I went to the store asking for help. Someone told me "You have to wait outside to be lined, someone will help you there." I said "sure, thank you." But when I went outside I found someone taking people's wishes and re-queue them again to another line next to it. These two lines are few meters away from the store because it's in the Mall hallway. Another line is located outside the door; the staff member migrates the second line into a smaller group beside the store.

Now I was waiting, and it was forever, what I saw was shocking. Unsafe: having these stands in the hallway to help in lining people is completely unsafe in case of fire or earthquake, we are in Bay Area. Unhealthy: It's not healthy to stand for one hour without moving. It's unpleasant experience, painful. Unprofessional: It wasn't professional in many ways. Organization: The line wasn't moving. I requested to speak with a manager, the response was that "I would try to get more resources from inside." I couldn't believe that you have four people just to put people in line. Why don't they just help them? It takes less than 10 minutes to sell an iPhone. This mean that you can help 4 people every 10 minutes, a person/2.5 minutes.

Poor handling: I went to ask for the second time. I said I really want someone that understand my situation. A person said, "I am a manager, and I am aware that you spoke with someone, the average iPhone purchase takes about an hour." (Really???) Unethical: I was talking to the people in the line, and we realized that Apple was just using us as a show. They wanted the store to look busy (It's a cheap marketing way to look outstanding).

After waiting more than 30 minutes with no single move, I got very disappointed because I see the staff wasn't busy and the line isn't moving. I spoke again with the manager. I asked "Please help me to understand why it's taking too long, why purchasing iPad or any other thing takes less than five minutes, but we are waiting outside for so long?" He said that there are two answers, "I will say that we will try to get things moving." I said "This is what I see; you are just using us as a show to make the store look busy". He said "This is your opinion, and you are entitled to it, not everyone feels the same." I said, "How do you know?" He answered, "We ask people." Of course, that wasn't true because I was in the line and no one got feedback from us.

Now, that was unsafe, unhealthy, unprofessional, and unethical (Because the store manager was wasting our time to create traffic). Is this what we deserve for our loyalty to Apple? Is our time too cheap to use it as a marketing show for your store? I can't believe that Steve Jobs was striving to cut the operation system start up time for one second while the store manager is intentionally wasting 3600 seconds of our time!

I think people here are forgetting that Apple completely revolutionized the cell phone warranty and repair business. Before Apple came along, you were SOL and just had to buy a new phone. Warranties were non-existent, except for hardware failures. Wireless providers had you over a barrel with their 2 year contracts. I cracked a screen on my iPhone 6. Totally my fault. And I didn't have Apple Care, but they still replaced the glass for me for only $100. Come on. This is amazing! Bought my Apple watch on sale at a electronics retailer for $250 off retail price, and I was still able to sign up for the user class at the Apple store for free. That's great customer service.

Maybe, just maybe some Apple stores are better than others. Maybe, just maybe Apple has slipped in the customer service department lately. But as I read through all of these complaints, I seriously doubt whether most are even legit. My spidey sense tells me that many, if not most of these complaints are coming from people with completely unrealistic expectations or from competitors who just want to slam Apple.

I have many Apple products, and I take care of all of them very well, but this is something I can't control, and as it's Apple product, they also take their hands in the air and said "SORRY WE CAN'T DO ANYTHING." This is very frustrating. I am right at the edge of losing my trust to Apple, its products and its service. I used to praise Apple even if it was costly for some and compared to other phones, only because its great service to customers that it's worth paying for the product.and Apple's customer service, no one can do better than them. But seems like it's changing.

When it was my turn a young representative approach, I show him the machine, he say that I should pay $340 USD in order to replace the machine. I mention to him that it was under warranty and that I see no reason for me to pay extra money for a manufacture defect. And here comes the outrageous part, he takes the machine inside the shop, to consult with his boss, as he states moments earlier, comes out again after five minutes and says to me "you have to pay the 340 USD, because the glass is chip at the corner! "What?" I replied, "there was no chipping when you took it inside. You know what, I think you broke it inside,and now you come to me with this story. Look at the machine's corner, there is no evidence of a bump, it has always been in the case".

He insist on his story, apparently writes a couple of emails documenting the case. I request a copy of them, which by the way were never delivered to me. I take picture of the machine and request to speak with his supervisor. After a short while the supervisor approaches. I explain the case, he holds his grounds on the 340 USD extra fee. I tell him that the glass had been broken by someone inside the shop and that the Apple rep that welcome me at the entrance could testify that no chips were visible. I told him then she had taken a good look at it. He mumbles that those rep should not release comments and turns away from me. I also took out my iPhone, took a 5 second movie, due to my poor memory for faces and situations, and also in order to document the matters taking place. I put the iPhone away, after a polite request and explanation that no filming is allowed inside the shop.

The two men discuss privately and the one with higher hierarchy return to me and say that they will replace the iPad at no charge. I got a new machine, but the fact of the matter is that the Apple Store employees were trying to make me pay for something covered under warranty, and worse, evidence of mishandling and a chip on the iPad screen inside the shop to make it look like it was my bad, is inadmissible and brings up a concern on what is going on inside the Sarasota UTC Apple Store. This should not be happening, it must be informed to Apple and hopefully corrected by proper authority for the benefit of the general public, the consumers and the Apple customer culture.

Last week I order the fourth Macbook Pro retina Beats taking advantage of the summer promotion. Ok I pay as per invoice and then a few hours later apologizing, the Assistance write two lines (of course after having proceeded to send me only Mac without Beats headphones as a present) that as I had already purchased a Mac book this year, I cannot enjoy dell incentive as promised... "TO GIVE THE POSSIBILITY TO PARTICIPATE IN ALL OF THE PROMOTION!!!" Apple thank you but you're quite wrong. I returned the package to the carrier. Lost customer. End. Finito Apple!

I bought the phone brand new in box from T-Mobile. After leaving the store, I stopped at T-Mobile and was shown the history of my purchase with the warranty approval from Apple, which means that it was a brand new phone when purchased. The person at T-Mobile also mentioned that this particular problem was very well-known to Apple and that they used to fix it on the spot. I used to think that Apple was a different kind of company that was forward looking, but it seems that they have changed their business model.

We were searching for some answers at ConsumerAffairs.com and found out that we were not alone. Apparently, ripping off and treating customers like ** is Apple's business model. If I knew this was how they ran their business, I would never buy their products. I thought the iPhone 6S would last longer, but it only lasted for 6 months and she had the nerve to damage other people's property even more by cutting one of the cables in my phone. This behavior is malicious, unacceptable, and she has no right to damage my phone or any other customers'. What you should do before you go in their store? You should definitely take pictures of your phone as evidence and never let them touch your phone if possible. Or never go to their store, period. These two phones are the last investment we will ever make in Apple.

I hadn't left the store yet so I went back asking what had happened and they had to nerve to say "You did not want it to be replaced for $300 and we warned you this could happen." Well no, you didn't tell me that I would be giving you, the Apple store, a completely working phone only to leave with a nonworking taped phone!!! I'm really upset and baffled and I will be filing a formal complaint! I had to buy a freaking new phone when mine was working just fine. I should have taken it to the Chinese store at the end of the street for a better job! Oh and mind you, no apologies whatsoever, they actually gave me attitude! Stay away from this unprofessional store! So much for customer service. They even told me that they didn't charge me. What would you be charging me for, the scotch tape??

This is a very bad experience for me and this is the first time I regret buying an iPhone. They returned the phone to me & said it cannot be fixed by them. I am now moving onto a Samsung galaxy & will not go back to being an Apple customer again after using only the iPhone since 2007. I did not expect such a treatment from such a big company who obviously do not seem to value customer experience or service.

I founded ** #1 online vitamin retailer I took public on NASDAQ and Kroger recently purchased. We had millions of customers we served per year and if I ever had an employee treat a customer the way these people including Rudi treated my family and I they would be immediately terminated. I have spent tens of thousands on Apple products the last ten years. Those days are over. Time to give LG G5 a chance for smartphone and go back to Dell computers! Steve Jobs is rolling in his grave!

I would not replace the screen from a third party then come into the Apple Store and attempt to get my daughters phone fixed knowing they will not fix it. Everyone knows there's always a very long wait as well. Therefore, I would not waste my time. Rachel with her sarcastic comments did not want to even consider the possibly of this product being defective. I am truly disappointed in this store. I have always received exceptional service in the past. Rachel was unprofessional, appeared sluggish and not in tune with reality. I'm wondering if it was more to her story. She was the worst!

I had informed the employee at Park City that I was unable to drive and may take a few weeks to pick up after it was repaired. They said I would be contacted by email. I told them that would be impossible for me since my only source to obtain email was this computer. I went to this store to pick up my Mac on 4-13-16 and they told me twice they could not find my Mac. Then floor manager came and told me I took too long to pick it up and they got rid of it. I am a Vet and I have been disabled for over two years. I had used my disability money I saved to purchase this defective product this business sold me and then stolen from me. These employees at this store were arrogant and laughed to my face about their actions and stated I had no rights and their actions of pilfering my Mac was a normal event in this store. They refused to get me a store manager.

We went in today for assistance and were then told by the store manager that since I tried to unsuccessfully install the battery that they were not allowed to touch it because the phone might blow up and set the store on fire. Now, come on, isn't that too much hyperbole? The store manager then sent me off to Kangaroo Mobile in San Mateo. The man took one look at the phone, told me I put the wrong screw inside, changed it and closed up the phone and fixed it within about 3-5 minutes and charged me nothing. I suggest that Apple reinstate appointment scheduling for the genius bar on their website and train their genius (??) experts on how to install a cell phone battery and get their customer service up to speed to match Kangaroo Mobile. It looks to me like they don't even want to change cell phone batteries but rather just keep selling newer cell phones to the public and make lots of money.

I told him I wanted it in writing so I could go to AT&T and fighting the guy took more than 40 minutes before he came back to the front to tells me "I need your iPad so now the tech can go ahead and inspect the iPad so they can tell you if it screen was replaced or not." So I told the guy "What are you saying you just came here 40 minutes ago and told me that my iPad was a used one. That the screen was already been replaced so you told me this without knowing for sure?" The guy looked at me with a bad face and I told him "What I'm very sorry I'm the one paying for this not you OK and I need to find out what's going on."

He replied "Yes" and an attitude way "You broke the iPad." I just had to walk away. I have never been treated so bad in an Apple Store at Dadeland Mall. From now on no more Apple products are allowed in my home. I still have my first iPhone 3 in mint conditions. I have my iPhone 4 my iPhone 5 and it's the last one I will ever have from Apple products.

After reaching home, I find that there is no cable. Called them, took a good 40 minutes and after a while, I was informed that I did not hand in any power cable therefore there is none to be given to me. I had trusted Apple & its service! but this was not on!!! The audacity of the staff to lie to me, and after much ado, asking to speak to manager, he informs me it will take hours before he replies. I am absolutely angry, spending more than half of my day to sort this and going back & forth to Stratford. I truly am going to ask them to pay for my car park, time & fuel. This is ridiculous! Telling me I am a liar than not bothered to say sorry nor willing to courier this? This is the poorest of service I have ever had especially from Apple! Unless I get compensation, there will be no more Apple products in my house!

The manager then said to my husband who is African American it has nothing to do with the type of customer he is. It's just the way they handle things. I'm Caucasian and have never had anyone refer to me as a type of customer. What else would that even refer to besides race because everyone in there was one type of customer? That's an Apple customs and my husband was no different. We own many Apple products and I'm disgusted it's 2016 that they are a billion dollar company and you have managers refer to people who spend their money and pay their check in this way.

I have to give credit to AT&T because they kept telling us they did not understand their 13 day policy and had not heard of it being a day shorter than AT&T's policy. It is disheartening to feel like you don't have a voice. I feel we followed the instructions we were given. I will never walk into an Apple store again and this will be the last Apple product I ever plan on purchasing. We weren't asking them to bend the rules, just be fair especially when the last person I spoke to (I have it documented) told me that I had 14 days to make my return. I know we spent over 8 hours trying to get this resolved. Time lost.

I was re-directed to the work bench at the back of the shop to speak to a colleague who he assured me would help me. So I proceeded to the rear. "Excuse me, my phone batte..." "The queue is over there," an irritating guy with the ear wire says. "But I only have a question", I tried... "She will answer your question once you queue and when it's your turn," he added. "Oh! Ok!" Never seen such horrible hopelessness and 5 star pretentiousness before. The staff either wander around aimlessly, in Jobs style T-shirts, iPads in their hands and if they're lucky (means senior I suppose) a wire from their ear or else sit on bar stools looking wonderingly into their smart devices.

It's one of those shops where you have to queue to ask a question - a first I must admit but then this is the greatest company in the world so they say, maybe it's a good thing. So I went over to the informal line in the middle of the shop and joined the queue - waited for 10mins till my turn was up and started again. "My battery is..." I started. "Do you have an appointment?" she jumped in. "To ask a question?" I exclaimed. "No. To see a specialist," she said. "Not sure I need a specialist. I only have a battery that doesn't last more than 4 hours; is that normal?" "It depends," she concluded. "Only the specialist can answer." "Okay, then can I see a specialist?" "Yes, of course but you have to make an appointment." "Okay what time?" "Any time on Thursday." (Today is Monday!!)

After some attempts to explain that I only wanted to ask a question, she showed me to the door. I went straight to the Samsung shop who offered me 1250DHS (about $350) for my iPhone 6 and short lived (about 9 months) Apple experience is over - what a relief, no more iTunes, no more iCloud, no more 190MB updates every 2 weeks. Back to - a lesser evil - Google and the Droids. It feels good to be back!

The email was never sent and I checked spam/confirmed that the correct email address was used. I also asked for the name of the store's manager but the Apple tech said that he couldn't find it, which is definitely a bunch of bull. After working with computers since 1982 and the numerous bad Apple experiences I've had/heard My suggestion is to Never buy Anything from Apple.

Yesterday I went in Apple Store again because the deadline expired and I had not yet received any email from Apple Store notifying me it. The attendant told me that the request was made and that she'd have no new deadline to give me. She also told me that she'd not have that information in the system and gave me no choice than to wait.

It is impossible be without cell nowadays. I need another alternative as soon as possible. Or Apple store gives me the same discount to buy an another model, or give me a phone for temporary use until my request arrive. I can not just wait without a date. I believe that Apple wants to satisfy your customer, and I hope for a solution rapidly.

I reminded him that the issue with the phone is very dangerous and whether he or Apple can take responsibility in case an accident happens and he still refused to provide a simple answer. He kept insisting that the tests do not show anything is wrong. I am quite fed up with the level of customer service I am receiving from these people who represent Apple customer service. I get way better customer service at Costco or Walmart. Certainly, Apple is the last product I buy when shopping for any smart phone.

Next time I need an office laptop, I'm going back to PC. Owning an Apple Laptop has proven far too inconvenient for the self-employed who don't have paid time off to make multiple trips to an Apple Store every few years to continue to fix APPLE's OWN INHERENT PRODUCT PROBLEMS and to be at the mercy of when Apple feels ready to support their products.

Tonight really took the cake. I had an absolutely DISGRACEFUL experience with the closing manager at the South Windsor, Connecticut store. Let me start with the fact that I have been working in retail for at least past decade of my life now and I know that more and more of large-scale corporations are leaning towards online sales. This is out of "convenience" to the customer (or in my opinion a way of hiring less store employees across the board in a company). Companies have set their sales up so that a customer can purchase an item for a quick pick-up that very same day at a nearby location. Again, this is supposed to be a "convenience" to the customer.

So, tonight I did just that and purchased a typical iPad Mini that most all Apple locations readily have on hand. On the order it said, "Pick up: Available Today." It did also state that there would be a confirmation email when the order was ready to be picked up. I did not have time to wait as I only had the free time to pick it up before the store closed so I headed in that direction thinking logically as most would that how much time do they need to get a stock item on their shelf "ready." Heck, I don't mind waiting a few minutes for them to prepare things if need be.

I headed in and they greeted me after a few moments and I told them that I was ready to pick up my item. They started to look it up, but couldn't find anything which made me concerned as I process credit and loans in my retail position all the time. So, I understand the speed in which transactions process electronically and had the expectation of Apple being an efficient company.

The young lady who helped me, called Apple Online Customer Service to question it further. During the end of that call, so she proceeded to tell me that the order was placed on a 24 hour hold for fraud which was even more upsetting. I glanced at my email on my phone to see that the order had processed on my credit card . She then advised me to call Apple Online Store back to speak with verification (rather than connecting me herself to someone).

I called them back myself to get a woman who told me that it takes 24 hours to process the sale and there was nothing they could do other than have me drive back tomorrow (which was a time that I was not available after already driving an hour round trip to/from that location), but that there was no holds or fraud notifications on the order. She suggested that I spoke to a verification specialist about the fraud and then transferred to me to a menu that kept asking me to punch in an extension which further frustrated me.

I then asked the young lady in the store if I could speak with a manager who could help clear things up as I had come so far. So, this older man who was the manager that evening immediately confronted me after speaking with her. He aggressively asked if I had received the email that it was ready for pick up. I said no, but it said ready today and I did not have the time to wait before closing. He cut me off and argued that I was wrong for even bothering to come in for that item without any confirmation of it being ready. At the point I purchase that item, it is MINE. I should not have to be told when I can have it when I am a paying customer. That 24 hour hold is a CROCK if I ever did hear one. I sell orders for thousands of dollars in my retail position via online for immediate pick-up in store. My order was a measly three hundred something dollars which any fraud department would have squared away in no time.

I said, "Maybe I should of bought it from Best Buy and they would let me pick it right up." He encouraged me to go ahead!! He continued to argue with why I was wrong (something that you should NEVER do in retail with your customer). He then just turned his back to me and walked off as I called my friend asking what I should do as I was extremely upset and on the verge of canceling it. If it wasn't for the fact that I am leaving the state before this weekend and this wasn't a gift for my friend who wanted this particular device badly, I surely would have! This has been one hell of a first year dealing with Apple and I am completely turned off.

I told Zach that I had accidentally broke my LVDS cord and needed to have it replaced. I and Zach turned on the machine where you could see windows and the system starting but it was dim. Zach stated he knew exactly what the problem was but did not have a tech to look at that moment. He then stated I should take it to an independent apple store to have it looked at on 132 F street in Omaha. I told him that I would be pulling my car around to pick my computer up. When I pulled up to the front of the store. An apple rep started coming out the door with my computer with no cover in the pouring rain. I stated "What the heck man" with my computer being drenched in water. I took it to the independent retailer who could not tell me anything because they did not have the appropriate equipment to do so. I then took the IMAC back to the apple store and proceeded to let Zach know that they could not help me and we needed to check it in.

After arriving home a short time later I received a call from the apple store. He introduced himself as Ralph and stated there was a crack in my screen. I told him there has never been a crack in my screen. He stated there was one and I told him that was false. He called back a short time later and stated that he had taken the LVDS cord out of another display and put it into mine and the backlight worked and everything was running smooth. I then went up to the apple store with a friend of mine named Josh. Zach proceeded to bring the computer out and pull the tape off in the upper right hand corner to show where the crack was. I told him "That is not a crack. That is clearly water from your worker carrying my computer outside when it was raining." I then said "ok I will be back tomorrow" because it was getting late.

Saturday 9/19/15, at this time me and my wife decided to go up to the store and we spoke with the manager Emily who was polite and kind and did speak with us regarding the matter. I told her the situation and that they were saying it was a crack when it was in fact water in my screen from their negligence. Another tech stepped out and stated it was a crack in the LCD panel and I stated it's not. Emily and the tech stated that they should not have worked on the computer since it had work done to it and that the techs were not following proper guidelines. She stated that she would get to the bottom of this and that she would get back to us. However, we again saw no honesty from the employees at the store and no sense of holding people accountable or investigating by the managers. Instead they just kept telling me and my wife we were wrong. We decided to leave due to the overwhelming frustration.

I myself have built screens and computers upwards of $6,000. I clearly know what water in a screen looks like but at this point I wonder the type of education the techs had when they could not see something plain as day. On Monday 9/21/15, I received a call from Wess at the Apple store who stated that the new cord came in and now the computer was not working right. I stated that it worked fine just two days ago according to you guys. Now it is not working properly. He stated that there were two pins stuck in the LVDS cable slot. I told him that I would be up to the store pick up my computer shortly. Upon arriving I asked him how on earth my computer went from being diagnosed and working not working right. I stated "It seems like you made a bad situation worse." Wess stated "Yes that does happen sometimes." After looking at him in awe for a couple of seconds I asked him to see the new cord and he stated "No you cannot see it."

I then stated "Can I please see the problem you're talking about because it was not there when I brought it in?" Again he stated "No I am not going to put the cord in the computer so you can see the problem." He stated "There are two pins stuck in the connector slot and that you needed a 100X magnification microscope to see them." Again I looked at him in awe and could not believe the excuses I was hearing. I asked Wess a question if it is common practice when a part is broke to not check and make sure everything is clear before sticking in a new part. Wess stated "No we do not do that." I said "Wess please listen to what you're saying, you're telling me that anyone who brings a computer into apple to have repairs on a piece broken off, you would just grab a new one and stick it in there before checking it out according to policy." Wess stated yes. Wess then stated that they don't make mistakes and that they are the best techs in the world.

At which point I replied "No you are not the best techs in the world, do not dare say that because you are humble-bragging. If you are the best in the world I am sure apple would have that on their website telling people to come to Omaha, NE." After that comment I knew that I was dealing with an individual who thought of himself too highly to admit any mistake. I then asked him to see a manager and he kept sidetracking the conversation. I asked him 5 more time to speak with a manager but he would not tell who in the store was a manager. I then asked him if the cameras above us had audio because this just is not right. Wess then stated that Emily and the tech with her were new and they did not know much about anything. I said WOW way to put your manager under the bus. "Wess, have you ever heard the saying attitude reflects leadership?" He shrugged.

I asked him about Mckenna who was the manager of the tech department and again Wess stated "You would think he would know, he does not know either" and smirked. I attempted to remove some of the blue tape from my computer and Wess stated that I was not allowed to do that because it was against store policy. I asked him how Zach was able to do that when my friend was here with me and he stated that never happened and I told him "Yes it did on September 18th, 2015 @ 4:30 pm." I the shook his hand with every ounce of dignity I had left and just wanting to get away from this store of dishonesty. Once the computer was looked at by an independent technician and determined that it was in fact water under the screen, I then took pictures of said water drops in order for the store to see when the computer came back. There were also no pins located at this time either by the tech under magnification.

September 22nd, 2015, I went to the apple store to show them pictures that it was not a crack and was indeed water. McKenna approached me and stated he knew the situation and the computer was cracked when I came in. I showed him the picture we took with a tech and he stated there is a crack somewhere else. I asked him to show me because now they are lying and making stuff up. He said "I never actually saw the crack" and I stated how you can make that claim. He stated that if I did not stop moving my hands when I talked I would like what happens next. I asked him "What happens next?" and he said "I think you know." I told him "This is exactly the type of treatment that have drove me and my wife to tears and feeling like we're nothing to apple." I then submitted to McKenna what Wess said about him not knowing much at all and McKenna said that is true and I looked at him dumbfounded as to why he was a manager.

McKenna then stated "Wess knows a hell of a lot more than me and he certainly knows a hell of a lot more than you." I just could not believe what I was hearing. It felt like I was in a bad dream. McKenna said there were pictures of a crack and I asked him to show me the pictures as proof. He said "I cannot let you see those." I said "Why go check McKenna. Go check the evidence. Your techs are lying and manipulating the store to their advantage. After being gone for ten minutes and talking with Joseph from apple care who is a tier 2 manager, McKenna came back out and said that the pictures did not exists. He said that he just could not figure out why Zach ordered another employee to take the computer out in the rain. I told him "Thank you that is the appropriate way to be a manager and that is how I expect you to act." He would not however look at the evidence to see the crack as water.

In conclusion, I would say that this is the worst experience I have ever had at any store. Sure when I make a mistake I own up to it. I don't lie, cheat my way through it, make comments such as I am the best in the world to customers, tell customers that the tech knows a hell of a lot more than me. Sure there are individuals in the store who are pleasant and kind and I say thank you for the work you do. Then there is Ralph, McKenna and Wess who clearly have no direction when it comes to business therein. Wess and Ralph make up lies, and McKenna believes everything he hears from them without doing quality assurance. It's a travesty because I do not believe I can ever trust that store completely. It makes me sad to think about this experience and my wife wanting to call the news and report the things that are going on. However, I feel 2 rogue technicians and a rogue supervisor with their own agenda.

I challenge apple to send one of the best techs in the world who designed and built these machines to put their feet back on the ground. This should never happen to any customer and especially not one who have 9 apple devices in their home. I call for all 3 of these individuals to be reprimanded and dealt with accordingly. I am sorry you might lose a customer over this as it is hard for me to stomach walking in that store after so much belittling and embarrassment. I would also like to say thank you to Joseph and all the people at apple care who investigated and found out the truth. Included is the picture of the water that they say was a crack. I am not sure how their eyes work but if they did have microscopes with that much magnification it would be an easy thing to determine.

My son went into the Apple Store in Edinburgh to be told this was not the case. They could not exchange it. What they offered was he buy a different strap and a UK charger to the cost of £170. I had no need to buy this watch in NY and would never have had the salesman not told me it was no quibble exchange policy on several occasions. I then contacted Apple after sales to be told I had to deal with the NY store. I spoke to someone in NY all at my expense. I was on the phone for almost an hour trying get a compromise.

The option I was told was the watch had to be returned to the store and I could get someone who was going to New York to swap it for me. I paid cash for the watch 3 days ago. Now I am out of pocket close to £200 between phone calls, new watch strap, and charger. Come on Apple, this level of service is unacceptable for a company like Apple. Any suggestions where I go from here. I would like to take this to the papers. I was purposely mislead on every count.

The next day the laptop was unexpectedly shutting down due to RAM issues, which I figured out by the three beeps it gave on startup. So I went back and told them the issue. The so called genius said that there is debris in my laptop which he cleaned and vacuumed and handed back to me after 10 mins. I got home, turned on the laptop. It worked fine for a while, and again same issue. The problem was with the new refurbished logic board that they installed.

I went back to them and again told them the issue, so one of the geniuses said he will fix it in 3 days. I got back home and the same day they called me and said the laptop was ready for pickup. The next day I went to the Apple store and picked it up and went to the nearby starbucks to sit there for few hours and check if it doesn't have any more problems. I turned it on and clicked on "About my Macbook" and what I see is 2.5 GHZ core i5 processor which they DOWNGRADED from 2.9GHZ core i7 processor. I had to go back and inform them now. Again, they have taken in my machine which they will again send it to their repairing facility and it will take another 5 days and god knows if it will still be working fine or not. They wasted my time and money in waiting lines and traveling.

Upon contacting the manager, who asked this "genius" about the situation, she blatantly LIED and said she had asked if I needed my data BEFORE she started. Who would NOT need their data?? An extremely lame attempt to CYA. Why would anyone be upset near the end of the process regarding lost data, if they gave the ok at the start, to delete it? Not even a moron would argue that logic.

Upon contacting the supposed highest level supervisor via the Apple customer service #, I was given the song and dance about how they were so sorry, and at the very least would see this doesn't happen again. What good does that do me??! Upon repeated attempts to follow up, Apple just ignored the situation. Much like insurance companies, their policy seems to be, "Let them hang in the wind, and they will go away." Well that ain't happening! If anyone is interested in a class action suit, post your interest on this complaint forum, and I will follow up. Apple should be ashamed of themselves.

I have made a complaint to Apple, at the store with this manager in Carlsbad CA and will also complain to Apple "feedback" online as suggested, as well as to Consumer Affairs. It's like the Apple conglomerate could care less about their consumers and have made it so it is now a loss for me and my iPad being locked, so it cannot be used for my business. And no one cares or follows up, they would rather just lie to avoid any responsibility for their actions that caused me not to be able to use my ipad when they knew it was wrong and tried to cover up their actions, to the point of lying, so they would not have any liability for it. They just want to cover themselves against any liability and will, at the cost of their consumers. They have a failed policy, no training on protocol for technicians and no responsible accountability or reporting of their own bad service to the customer. And then by their manager at the Apple Store in Carlsbad CA as well.

I will NEVER purchase an apple product for my personal use. I am a Samsung fan. My daughter will have to do without. This company is definitely not consumer friendly. Don't understand how people are like lemmings.

I need to get the solution for this as I cannot spend 2000 dollars straight away that my Mac has a water damage and they can't fix. I got the receipt which clearly shows that they will change the keyboard and drive without any charge. Now they change their statement and telling me to buy a new one which will cost me fortune. They stated to me that they can fix the keyboard and drive. So why they are changing their statement? The genius technicians don't know anything as they can't even tell what the damage as it was working fine when I hand it over to them. They wasted my time, effort and now trying to rip me off with their ** reasons.

So they connected me to the store for a price quote on getting my retina display replaced as I believe it is cracked and the employee I talked to had no idea as to a price estimate. He then asked his supervisor instead of simply having me talk to the supervisor. He gave me a quote of $300-$600 dollars after mind you I've already spend $250 on an extended service plan which is clearly good for nothing.

On top of that I was looped between different departments the entire time I was trying to get customer service. I've owned macbooks before and I purchased a black macbook back in 2008 and had it for five years and never ran into any of these problems when I contacted Apple. I don't know what happened to their service, but it has severely gone downhill. When I called back to talk to the customer relations department the original operator actually laughed at me while I was explaining my issue. I was hung up on twice during the entire process, and have now been on hold for approximately 25 minutes waiting for a customer relations representative.

And yet Apple has never given the shaft to corporate giants who sell iPhone/iPad charging docks. I own 4 Sony charging docks currently - 3 with lightning adapter and 1 with older, 6-pin adapter. They still charge all of my Apple devices just fine, year after year, iOS update after update. How can that be? Could it be that Apple wouldn't dare lose Sony's business and goodwill?? But they don't mind losing mine. Apple can't afford (and has no desire) to cause such a ** storm for its corporate partners. The difference is, Sony can afford it. I can't.

Most individual customers, who have made Apple what it is today, can't. Does Apple know this? Hell, yes. Do they stop? Hell, no. So Google, here I come. At least I won't feel as though I'm paying a mugger to rob me. So what's a fail safe method to drive away loyal customers? Make them feel like marks and dupes for having done business with you and for trusting you to conduct your business in an ethical manner. Well done, Apple. "Enriching Lives"? Not from where I'm sitting - looking at the last Apple product I'll ever purchase.

My thought is how do they know something inside is broken if they never took the screen off? If they can plug it into a computer and see something is wrong right away, why did we waste an hour waiting for a repair when they could have just called me 15 minutes later and told me to buy a new phone? I think if everything was working and the customer has to pay for the repair they should fix it anyway. Since obviously whatever was broken (if there really was anything broken) was hurting the operation of the device. Why would it matter? I really don't think they actually even try to fix things. I think they just tell you to wait an hour and by that point you have been there so long you will be willing to fork out the extra cash. The Apple Store is garbage. Most employees do very little work if anything and are paid like $14/hr for it.

Clearly this is why everything is so overpriced and everything has to be an up-sell just to cover the overpaid kids. I have tried to convince my 17 yo that the iphone is like designer clothes, all flash with a high price tag but not practical but kids have to fit it. Why should I be surprised the come out with a new phone and brag about new features that have been on entry level android phones for years. Apple is a marketing giant but their product is just another overpriced designer handbag.

I have previously purchased 2 x iPhone3s, 2 x iPhone4s, 1 x iPhone6, 1 x iPad and was about to purchase an iPad and an Apple Watch (for my birthday on 8th May), needless to say after that customer service reaction I will not be buying any further items from Apple. I will this weekend buy an Android tablet and once I'm used to the layout and in need of a new phone I will be switching to Android. Goodbye Apple pathetic customer service.

My other experience at an Apple Store was with my MacBook Air. My computer battery was not holding a charge, so I took it into the Apple store at Mayfair Mall in Wauwatosa and they replaced it at no charge, even though the computer was 2 days out of warranty! I've always enjoyed buying products from their stores, even if my experience with Apple's actual products were sometimes not perfect.

I could not get any assistance other than some robotic millennial who just seemed to be interested in citing Apple policies and that somehow made me into the villain. I left the store after 2 hours basically "screwed". At some point I reached a fellow named ** who helped me restore about 25% of what I had when I entered the store in the first place. AWFUL EXPERIENCE AT EVERY LEVEL IN EVERY WAY.

JOINT VENTURE - USELESS: I pay a premium ($499.00 per year) as a Business Customer to receive assistance with business needs and consultation on solutions. I went in and asked for solutions on 3 needs: 1) A CRM that integrates Apple and Mac Office -- the "expert" was clueless and offered not one idea nor would he research it any further. 2) Wanted a platform for sharing files within our business -- again the "expert" had no idea how to do something that would be simple and straightforward and a no-brainer for anyone with any experience and an interest in helping the customer.

3) Requested a software solution for displaying and managing schedules of several people simultaneously along with protocols that lead up to certain business events -- the "expert" again had no idea about this. Summed it all up to say we needed to hire an outside consultant and summed up Joint Venture as basically a service that gets you ahead in their service cue and that they had no expertise in business matters - OMG.

PHONE TOTAL DISASTER: Thursday I walked in with a perfectly working phone - no thanks to Apple. I asked them to move my data onto a new 6 Plus phone. They assured me it was a very simple matter that would take minutes given my phone was backed up to the present. They first had me erase all of the data on my old phone and assured me that it would be retrievable in minutes on the cloud. I stood there like an idiot for an hour waiting for the new phone to be loaded up. It failed 7 times -- They explained to me that their wi-fi hadn't worked properly for a few weeks and that it wasn't possible to reload the phone in the store and that I would have to do it myself at home. They did not care and did not take responsibility for having me erase my phone when they knew in advance that they could not restore the new phone from back up.

Again I was talking to a millennial robot - who had no clue about customer service nor what he had just done or the consequences to me and my business and the loss of time. I went home and followed their instructions and it estimated 7 hours to re-install from back-up. It never worked and just kept displaying message "cannot restore back-up". I ended up re-building the entire phone which took hours. I was without a working device for 12 hours -- mind you when I walked in the phone I had worked perfectly.

The next day I called the store and spoke to the manager ** - OMG - this explained EVERYTHING. I encountered a rude, angry, argumentative, domineering know-it-all who didn't listen, interrupted me constantly recruiting Apple-speak gibberish and never showed any interest in my actual problems, providing a solution or even getting that there may be a Customer Service issue with some of her people.

It became clear what the problem was within a few minutes - ** the manager models bad behavior for her staff. There is no way in hell that I would ever speak to a customer that way. No way that I would scold them and blame them for the problems their "geniuses" caused. This has amounted to countless hours of my amateur attempt to restore data. I have about ½ of what I had 2 weeks ago. I plan to never visit that store again as long as that person is presiding over a culture of incompetence, bad manners and poor people skills. APPLE HAS TAKEN A NOSEDIVE - CAVEAT EMPTOR.

Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range. If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge.

Eligibility - If your iPhone is in working order and exhibits the symptoms noted above, use the serial number checker below to see if it is eligible for this program. Finding your iPhone serial number is easy. See how. Replacement process - Choose one of the service options below to have your battery replaced. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order. Please call your service provider to confirm that battery replacement service is available on the day you visit them. Apple Retail Store - Make an appointment here. Apple Technical Support - Contact us.

To prepare your iPhone 5 for the battery replacement process, please follow the steps below: Back up your data to iTunes or iCloud. Turn off Find my iPhone. Erase data and settings in Settings > General > Reset > Erase all Content and Settings. Note: If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

Additional Information - Apple may restrict or limit repair to the original country of purchase. For iPhone 5 devices purchased in EEA member countries, service is available in other EEA member countries. If you believe your iPhone 5 was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund. This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 5. The program covers affected iPhone 5 batteries for 3 years after the first retail sale of the unit.

I tapped in my serial number and I was really pleased to discover that my phone was one of the models that was affected. I therefore booked an appointment at the Genius Bar in the Apple Store at Lakeside for 8.50 this evening. We arrived on time and spoke to one of the advisers who checked my name off on his iPad and asked us to take a seat. We then sat there for over ten minutes seeing loads of their staff coming in and out of the repair area but not one of them acknowledged us. Eventually ** asked one of them how much longer would we have to wait and we were told that someone would be with us in a few minutes.

A young man came out and I explained to him the problems that I had been having with my phone. I also informed him that I had checked on their website and my phone had one of the serial numbers that are eligible for a free battery replacement. He then advised me that he would get one of the repair staff to have a look and would be back with us in a few minutes.

When he returned he had a rather serious look on his face and told us that he had bad news as the water damage indicators on my phone are red and this would mean that they would be unable to replace the battery and my only option would be to purchase a replacement phone for £179.00!! I was fuming. I pointed out the fact that my phone is in perfect working order and the only reason I came to the store this evening was due to the fact and that Apple had stated that the battery that had been supplied with my iPhone was faulty. I was then told that they could not carry out any work on my phone due to the damage. I then asked them if they were prepared to simply give me a new battery which I could get replaced elsewhere but they refused as it was against their rules!

I then asked to speak to the Manager who told me exactly the same thing. However, he was prepared as a gesture of goodwill to reduce the cost of a replacement phone to £120.00. I told him that I was not willing to accept this and I asked him to show me where it stated that the battery could not replaced. The Manager then pulled up another document that quoted their policy on changing batteries. I then pointed out to him that “this was not referring to faulty batteries that had been recalled by Apple. As you can see from the document in bold above it makes reference to a broken screen but there is no mention of water damage.” I think that their Customer Service is a total disgrace!!!!

They gave me two choice, either go away with an unuseful phone or spend 299 plus tax on a new phone. I never expected this can really happen! I asked the staff if I can get a report of the test and she didn't give me any further info on the test except for emphasizing I've already signed the consent and I should've known the risk. I was so angry but I need a phone. So I had no choice but spent more than 300 bucks on a new phone. The package of the "new" phone is different from the actual brand new phone and the warranty of the "new" phone is the same as my old phone, which only has several months left. The staff also took my old phone away.

I felt the whole process is not transparent at all. I had no clue about what exactly did they test and what was the reason my old phone failed the test. Even if that was real - that my phone failed the test, apple store should not set my phone on unuseful mode. I should have the right to decide what I would like to do with my phone. The staff in the store were not professional. They refused to provide any more info. My family and I have been using apple products for several years. We'll never consider buying them again due to this disappointing experience.

When I got there, they WOULD NOT let me have the computer since it was my 15 yo son that had dropped it off and not me. I BOUGHT AND PAID FOR THE COMPUTER WHICH WAS IN THEIR RECORDS AND HAD PROOF OF BEING HIS FATHER yet that was not enough because of "THEIR POLICY!!!!" What was even more shocking was, when they did bring the computer out, they told me they could not fix it!! I WAITED 2 DAYS TO PICK THE THING UP JUST TO HAVE THEM TEL ME THEY COULDN'T FIX IT!!!!! On top of that, they implied that it was my son's fault that it was not working and therefore would not replace it!!! By that time, I had heard enough. I asked for the manager, and she was even LESS helpful if you can believe it!!!

At that time I was holding the computer, so I told her that I didn't care about THEIR POLICY, explaining that my son needed his computer and I was not going to fly him back just to "pick it up" especially when they did NOTHING for us. I, at that time, was holding the MacBook and told her I was leaving the store WITH the computer whether she liked it or not, and the only way she was going to stop that is if she called the police or security, at which time I would sue them for false charges and allegations of theft since I COULD PROVE AND THEY HAD PROOF that I WAS THE OWNER OF THE COMPUTER!!! You would have loved to have seen the look on this 20-something-year-old's face at that one. Obviously not very experienced or experienced enough to properly manage a Mac Store!

The good news is I took it to a private Apple Repair outfit, and they had NO PROBLEM fixing it. I can't remember what was defective, but it WAS NOT due to my son abusing it, but a defective part issue. I think it might have actually been the battery was not charging. Not sure. I was so wasted emotionally from dealing with all this that I didn't care anymore about complaining since I got it fixed for a minimal amount of money, and got it to my son. Oh, just to add, I DID NOT HAVE TO MAKE AN APPOINTMENT to see the private outfit and they fixed it within a day!

Second incident; today, March 12, 2015, Apple Store, Fashion Place Mall, Murray, UT. My relatively new iPhone 6, ~6 months old, stopped receiving cell phone network connections or connecting about 10 days ago. Tried soft rebooting, checking all the system issues possible with the phone and nothing helped. Took it in to Sprint store and the assistant there Dxd and fixed the problem almost immediately. He said it was a software glitch that had been happening with iPhone 6s that he had seen before and just dialed ##update# which sent it to an update of the Apple software which fixed it. Unfortunately that fix only lasted a few days until it was not connecting again. That fix would not work again so took into the Sprint store and they tried a number of other reboots and other things, none of which helped and I was told it was a defective SIM card or Antennae and would need to take to "Apple Store" to get them to fix/replace it.

He went online with Apple and put in the phone and the problems and the diagnostics told him the same thing, that I needed to bring it into their store. He had to MAKE AN APPOINTMENT AGAIN for me that the soonest was in 2 days!!! I had to go without cell phone service for another 2 days! Thanks Apple!!! That was this morning at 10:20 am our time. Well, I thought my last experience at their store was probably an aberration to the rule, and besides, this was a different store than the one I had gone to 3 yrs earlier. WRONG!!! The TECHIE that helped me told me he wanted to do a hard deep reboot which I told him we had already tried at Sprint. I told him they had said it was a defective SIM card or Antenna. Of course he wouldn't believe me. He said he would do the deep reboot which would erase ALL THE DATA on my iPhone and asked when I had last backed it up. I told him I did not remember so I did not want him to do the reboot.

He didn't even offer to do a backup at the store first!! He said it would take a while to do this and I told him I did not "have a while" since I am leaving tomorrow on a plane and NEED A WORKING CELL PHONE!!! I asked NICELY, if they couldn't just give me a new iPhone since this one was defective, and then they could just transfer everything on to that one, and take this one back. "Oh no we can't do that!!!" ARE YOU KIDDING ME!!!! A MULTIBILLION DOLLAR COMPANY AND THEY CANNOT EVEN JUST REPLACE A DEFECTIVE IPHONE WHICH IS THEIR FAULT!!! This time you should have seen the look on my face!!! I think he crapped his pants when he saw it! I told him that that was not acceptable and I needed a new working phone now and could not wait.

He reiterated that it was better if he did a deep reboot on the defective phone rather than give me a new one. WHAT!!! HOW IS THAT BETTER!!! I didn't say that, but what I did tell him was that I was done with Apple. I would just take the phone back to Sprint and since I had insurance on it, get Asurion to overnight me a new iPhone since APPLE would not back up their product. He didn't even try to offer me anything else. He just let me leave extremely disappointed and making the comment that "Apple Service is useless" which I DID SAY and DO MEAN and KNOW from experience now. I took the phone back to the Sprint store again and told them of the experience and said based on that, I would like to switch to an Android instead since I NEVER wanted to deal with the "Apple Store" or "Apple " again.

I told them Apple has the greatest TECHIES of any company, unfortunately NO ONE at Apple has ever taught them proper customer service nor implemented any proper customer service policies!!! Fortunately the Sprint office manager was there today at this time and heard the story. He happened to have a couple NEW SIM cards available (normally they don't have them in the store) for the iPhone 6 and took the current one I had out and put in the new one in. VOILA!!! INSTANT SUCCESS. My iPhone is now back to working like new and connecting with no issues and I DIDN'T HAVE TO LOSE ALL MY DATA!!

Lesson learned: DO NOT EVER GO TO THE APPLE STORE FOR ANY SERVICE FOR ANY APPLE PRODUCTS - try your cell service provider first and if they cannot fix it, go to a private Apple Repair store like "Simply Apple" or some other. They would have saved me 4 days of frustration and had it fixed and connected within minutes!!! Sprint by the way charged me NOTHING to replace the SIM card. APPLE COULD LEARN A FEW LESSONS FROM SPRINT AS WELL AS OTHER ON WHAT CUSTOMER SERVICE REALLY MEANS!!!

Now it's Mar. 3 and I still don't have the item. So I called back the Apple store again asking what happened to my order. They said UPS messaged them that there was a 'delay' with the shipping of my item. So I asked them if they know when I might receive my order, but they said they don't really know and they can't give me a time frame.

I also asked them if they know where it is now but they said they don't know too. So I ended up on deciding to just refund the whole thing, which was $740 in total. I'm very mad 'cause it feels like I just waited for nothing and I still have to wait for 3-5 days before I get my money back. I'm really not gonna buy anymore product from the Apple store; didn't even know they'll be coning from China. I'm really disappointed.

The Apple phone representative was very helpful creating my case and securing an appointment at my local Apple Store today. I arrived early and was seen pretty close to on time on a very busy day at this store. After explaining the issue to the tech and that ultimately all I hoped to do was regain power so I could back the phone up, the tech went back into the repair area behind closed doors.

A few minutes later, the tech returned and explained that the battery was not the issue and that the issue was greater and the phone needed replacing. I asked that they replace the battery since I was eligible with hopes it might by some chance work again. The tech had a manager approve the battery change and asked me to return in one hour to pick up the phone. Upon my return, shaking her head explained that a new battery did no good for the phone and that it needed to be replaced and all my internal data would be lost since I never backed it up. I left dejected but not bitter since I assumed they tried everything they could to save my phone.

My real disappointment was in myself for not backing the phone up. At that point I headed in the direction of an AT&T store but stopped at a phone repair shop on the way as a last ditch effort to save my phone. After explaining everything to the repairman he opened the phone, removed the battery and replaced it with a new battery. The phone then turned on like there had never been an issue. The repairman also believed the battery he removed was the original since there was adhesive holding it in the battery housing at the point of removal.... he had to peel it out.

So my question or issue is did the Apple Store actually make an effort with installing a new battery for the hour I was gone or did they simply lie to me upon my return and say they did and it failed to work?? I left the Apple Store dejected and without hope to save my information. Then those feeling changed to surprised and elated that the phone repair shop was able to fix it in less than ten minutes. Yes, I have my phone back right and am backing it up now. Why in 2 1/2 hours was the Apple Store unable to do what they said they actually did? I feel like they were busy today and just blew me off hoping I would just go a buy a new phone.

Bye Steve Jobs, bye Mac.

He suggested that I go to the Apple Store at The Falls and see if they had one there. I asked my sister to stay behind and purchase the iPhone 6 Plus for me while I drove to the other store to acquire hers. When I arrived at the Falls store, I asked the salesperson in the line if they had an UNLOCKED iPhone 6, 64 GB in SILVER. She said they were out of it. It was not even 9:30 AM yet. I went into the store and looked for a manager and when I asked him to please look at the inventory as the other manager had at the Dadeland store, he flatly REFUSED. He said that was not the procedure and proceeded to give me a long argument about this issue. I finally explained to him that no other customer could possibly get the iPhone I was looking for because the female salesperson at the line was telling all the customers, the store didn't have it! After 10 long minutes, he finally checked his phone and told me he didn't have one.

He left. As I was leaving, I remembered one more question, and I returned to ask another salesperson if I could purchase an UNLOCKED iPhone 6 anywhere else other than at an Apple Store. He said no, but he also elaborated and told me that the UNLOCKED phones were not fully unlocked! That they were either AT&T phones or T-Mobile phones that were 80 to 90% unlocked and would ONLY LOCK if I used an AT&T SIM card. But if I didn't insert an AT&T SIM card, they SHOULD work with any carrier in the world but that he could not really assure me of that!!!!! At that point, I flipped! I felt misled, deceived, and misrepresented by Apple. I rushed back to Dadeland but my sister had already purchased the iPhone 6 Plus in GOLD that I thought was unlocked, but really wasn't. So, I went back to the manager with the shaved head and explained what had transpired.

He insisted that the phone would work and would ONLY lock if I used an AT&T SIM card. But I knew otherwise, because I have worked for AT&T and know that if that is the case, then that means the phone is semi-locked already and will very likely give me reception problems in the future using any other carrier other than AT&T while abroad. And since I live 10 months out of the year, abroad, then this would not work for me. But by then, I was very upset for having been lied to and misled by everyone so far at both Apple stores considering I was going to purchase an item priced at over $1,000 that they KNEW was not fully unlocked! This is flat out MISREPRESENTATION, FALSE ADVERTISING, AND FRAUD. To add pain to injury, this manager referred me to another - a short, blonde, semi-overweight young woman who gleefully wanted me to relate the whole story again. At this point, I was very upset and told her I was not going to repeat the whole story again, but that I wanted my money back instead. She replied with a little bit of an attitude and said to me, "Don't take it out on me and don't threaten me," when I hadn't (take note)!

So, she took my sister and I to the middle of the store and there she looked for yet ANOTHER salesperson to do the return for me. This time, a young female salesperson with long, jet-black hair proceeded to inquire the reason for the return and asked me to relate to her the whole story yet again! As I was getting even more frustrated, I sternly asked her to do the return and not play therapist games with me. She put up yet another attitude stance (take note), and proceeded to return the item, but in the process, went to ANOTHER manager for approval. This taller female manager with brown hair said to her in a voice I could hear, whether she had offered me a 16 GB iPhone instead and whether she had gone through a whole set of procedures. I found her comments rather offensive, given that the salesperson seemed intelligent and capable of following the directions Apple had trained her to follow and clearly knew what she was doing! When she (the female salesperson with jet-black hair) returned to me, I told her that it was upsetting for me to see how that manager was treating her like a child by not trusting her to do her job properly even though she was doing it efficiently enough (but holding me up unnecessarily in the process) and that I had no problem with her procedure, but that this manager's attitude was making me feel more uncomfortable by the minute.

At this point, she stopped doing the return and said to me that she could not continue the transaction because I was offending her for having called her a child! She stormed off towards the back of the store and left my sister and I unattended once more. Offending her! I was baffled! I was in fact DEFENDING her from the rudeness the brown-haired female manager showed towards her as an employee! In my opinion, this female salesperson is way too emotionally fragile to handle upset customers and should not have been directed towards me to do the return since she is clearly incapable of holding herself politely and handle a stressful situation such as this one was at the time. Shortly after, the short, blonde female manager returned and hysterically SCREAMED at me saying I had NO RIGHT to INSULT her subordinate! I told her I had NOT insulted her and that I merely pointed out to her that she was being treated as a child by another manager. At which point, the blonde manager rudely replied saying that to her, that WAS an insult and that I had brought her salesperson to tears in the back of the store.

THE BEHAVIOR, VOLUME OF HER VOICE, AND TONE THIS MANAGER DISPLAYED TOWARDS ME WAS ABUSIVE AND MISLEADING (being that I was the victim, not her co-worker), NOT TO MENTION EMBARRASSING AND HUMILIATING. She behaved poorly in the middle of the store, disrespecting me publicly while other customers stared in disbelief! A few minutes later, she sent another employee to finish the return and as to bully me, she sent a 6-foot young man that looked more like a football player. He silently processed the return and I felt scared to even return to the manager with the shaved head to tell him what had transpired for fear that I would be thrown out of the store by this gang of employees who twisted my words and turned me from a victimized customer into a villain. The implicit message, clearly, was that I was not allowed to complaint nor express the displeasure I felt after being LIED TO AND MISLED INTO BUYING SOMETHING THAT WAS MISREPRESENTED. I truly am afraid of going back to an Apple store, expecting to be rudely treated by a group of individuals that act more like robots or automatons than human beings. It is a shame that this seems to be the way Apple trains their employees, because the behavior is consistent throughout the stores in general, as opposed to the customer service that is offered over the phone (i.e. Jim **).

Today, December 1st, 4 days later; my sister wished to purchase a 7-day cruise for my family (we are 4) and her purchase was declined by her bank. When she called to find out the reason, she was told that there was NO REFUND from the Apple store and therefore she had reached the limit on her card. A refund that was processed within the hour of purchase on BLACK FRIDAY! This is absolutely and totally UNACCEPTABLE. Being that Apple is clearly and openly selling iPhones for the FULL PRICE OF THE PHONE to people who think they are getting a FULLY UNLOCKED PHONE, when ALL the store employees KNOW that those phones are NOT FULLY UNLOCKED (I was told by several of the Apple salespeople that the fully unlocked phones will not be available until 3 months from now), constitutes a BREACH OF TRUST, FALSE ADVERTISING, FRAUDULENT BUSINESS PRACTICE, ILLEGAL AND IMMORAL on behalf of Apple, to say the least.

As a result, I believe this to be potentially a CLASS ACTION LAWSUIT against Apple waiting to happen. The corporate behavior displayed by Apple can only be construed as intentional store-wide orchestration to mislead customers into buying a misrepresented product as well as the out right rude and inappropriate behavior given to a trusting customer (me), while conducting business, resulting in the humiliation and embarrassment I had to endure in front of my sister and a store full of customers. I ought to take this matter to a lawyer and the media to blow the whistle on all of this, but I've decided to first see what Apple will do to appropriately and commensurately resolve this case and avoid serious repercussions.

TODAY, I GOT A CALL FROM APPLE, TELLING ME THERE WOULD BE NO FURTHER ACTION REGARDING THIS ISSUE AND THAT FROM THEIR POINT OF VIEW, THE CASE WAS CLOSED. NOT EVEN AN APOLOGY WAS GIVEN BY THE EMPLOYEES INVOLVED.

I possess one iPhone, iPad air and MacBook pro, all connected with the same account, almost useless because I can't access my account and recover my data and apps, not even turn off Find My iPhone and restore the device in case of need. According to Apple "my hands are tied and there is nothing they can do." If Apple who generated my account and the system to manage it can't solve the issue, who else can? #WayToGo Apple! I won't give up on my account which I held for more than four years. I don't even think #unsatisfied and #frustrated can describe what I'm feeling right now.

After 2 hours and 30 minutes waiting since I arrived at the Mall I decided to ask a seller to have an idea what was going on and how long it could take on the line. I noticed that the seller was not in the mood and he kept saying that "I DON'T KNOW" for every simply question made by myself. As my time was getting short I decided to ask the MANAGER EDWARD at exactly 11:13 am hoping to get a better support. Surprisingly the manager had the same strategic of the other seller (or vice versa) that I had just asked before.

I reported to him that was taking about 20 minutes for each costumer on the line to be called in the store. So in that way it would take forever. He kept saying that he didn't know why was taking so long, that he had now idea how long it would take. At the end I got really surprised because he became very rude and arrogant to me and he kept saying that I was not able to analyze the situation now that I didn't run the business. And he also was able to say loud enough so others sellers and customers could hear: "GET BACK TO THE LINE OR DON'T GET THE IPHONE". I got really disappointed and I could not believe that a MANAGER OF APPLE STORE could treat a customer like this and in front of others. This was really an humiliating situation. As I like the APPLE PRODUCTS and used to be a fan since that day, I decided to report this tragic situation hoping that was just an isolate case by someone who need to be reoriented. I hope this is not the philosophy of APPLE to deal with customers.

For example an iPad I paid $500ish for 13 months. Later it decides it's done working. Now Genius Bar wants $249 to repair so now I'm up to $750. What about next year? The hardware fails should I just put another $249 and make it $1000 iPad! Or better yet a $1000 refurbished iPad! When you could just find a local company to repair it for $125? I just don't understand why a company that makes so much revenue on their expensive products be more caring how can Joe blow from down the street can fix it for less?

Why when an Apple product gets damage people look to Apple for help, but become discouraged from their typical hardware problem? Answer: you would figure there would be more support from Apple than that. Especially when you add up all the products a family has most likely purchased. For me I have 3 iPads, 3 iPhones, 2 iPods, Not to mention iTunes... Geeez I could have bought a new car! Lol. Anyway sarcasm aside, Apple can really do a better job supporting their customers, being more generous and not forcing people to go elsewhere. I will become an HTC phone user now! And on the search for another tablet. Thanks a lot Apple!

Since I was only visiting the area, I decided to stop in Baton Rouge for the needed repair. It was only a twenty-minute wait this time. I gave the phone to the associate. He took the phone and asked if the serial number had been checked for a recall status. I told him that it was not eligible nor was it still under warranty. He returned shortly and said they could not change the battery because it had been repaired by someone other than Apple. A cracked screen had replaced by a kiosk in a mall. The associate said that the warranty was voided and it could not be replaced.

The warranty was already void because the phone was more than a year old. I had expected to pay $79 for the repair. I left the store with a poorly functioning battery. Poor service policy. I could understand voiding a warranty if it was still in effect, but it had already expired. I should have been able to pay for the repair and get it completed. Shame, Shame Apple.

After 2 hours I still did not hear from the store so I called them and they said it has been ready, however they never called/emailed me to tell me that. After I arrived they told me my phone was ready for pick up and they would promptly bring it out to me. After another 20 minutes and being sent around to sit at different tables and apologies someone finally brought my phone out and said they were unable to do the repair because my phone's liquid stickers had been triggered. Apparently I have dropped my phone in water and it still works perfectly fine except the battery of course? I can't recall my phone being submerged in water nor could I understand how it is currently working after that.

So the manager told me there is nothing they can do. The manager could not explain to me regardless of what may be wrong with my phone... how I was sold a product with my hard earned money that had a defective battery that Apple FINALLY recalled 2 years later, even though on Apple forums and iPhone 5 users all over know they experienced horrible battery life. The battery recall has nothing to do with anything regarding my phone except that I was sold a defective item and they will not replace it even though my serial number is eligible. I have always been an Apple fan but my faith in the quality of the products and mostly the customer care has been damaged.

I am successful business man and insurance agent for 39 years. If a customer walks into my office with a problem, I would never tell them to go away and they need to make an appointment - I solve the problem. Your business model is broken, and it ought to be fixed or you are going to lose customers. The advice I got at the Verizon is that the battery is bad on this phone and to wait for the iPhone 6. When is it going to be available? Please advise. The bottom line is that I am dissatisfied customer. Tell me how you are going to make me a satisfied one.

Since I don't know anyone in Istanbul that can would do such a favor and I cant just go back all the way to Istanbul to change a product that costs 69TL (about $33); I'm stuck with a product that I don't need. I want to again stress that the sales representative in the shop advised me to buy that specific product. Among the all Apple Stores I visited in several countries, I can unfortunately but easily tell that the worst managed and coordinated, one was in Istanbul. From knowledge of staff to broken headphones on the displays, it was a total disappointment. As an owner of several apple products, I can even consider myself as one of your beloved customers. Although I will never ever buy a single product from your store in Zorlu Center, Istanbul.

Furthermore, she told me that if I take the offer, my old iPad Mini will be sent to the factory to fix it. I felt the Apple Premium Service counter is too business-minded. They told me that they cannot fix it but they are willing to send it back to fix if I take the one-to-one exchange offer. In the end, my friend took me to a random repair store to take the small part of cable out! And surprisingly, the repair guy did not want extra charges! This make me feel more disappointed to the so-called "Apple Premium Service counter" in Bay Avenue, Penang, Malaysia. They even told me that Rm50 will be charged if they able to take the cable out. YOU GUYS REALLY NEED A LOT OF IMPROVEMENTS IN THIS ISSUE.

Twenty minutes later, I went back to the guy with iPad and said that it had now been 20 minutes. He said, "Well, you made a special request." At 35 minutes, a man came up and said, "I'm the manager." I said, "I've been waiting 35 minutes to buy things and now my neck is a knot." He said, "That's your fault." I asked for his name and left. No one dealing with customers ever says that legitimately (I'm actually hard pressed to think of when that sentence is ever helpful in any situation). Either keep a customer and make him as happy as you can, or call the police. Or, a third possibly, say you need a vacation and send someone with better training to deal with the customer Apple has made unhappy.

In one sense, he is right, though. I was a fool. I bought a temperamental MAC that can be dealt with only at that one place. It is like buying a BMW when I should have bought a Jeep or a Ford truck. The Apple store is a "concept" place, no prices on anything, nothing written, nothing clear. It is always full, but it is like a grim party -- chaos and intensity, but no pleasure at all. Unless you are 1) desperate to be trendy, 2) under 30 with computers in your blood, or 3) a born **, go elsewhere. Btw, everyone in my age group - over 50 - hates the place(s) wherever they are located.

I asked for a manager and she stated the same thing. I explained to her that the defect is not an issue that I created, but a manufacturing issue. She understood, but said that I'm outside my 90-day grace period, and the best thing she could do was to cut the replacement fee down to $125.00. I explained to her that I don't feel that I should be punished for receiving a damaged product, a manufacturing issue is on the company. I was referred to the corporate office, where I spoke with the senior supervisor of technical support, and he stated the same thing as the store, that there was nothing he could do and he didn't know why the retail store referred me to corporate. He then advised me to call the retail store back. I called the retail store back, and my calls were directed to voice mails, that has not been returned. I'm not sure what step to take next. However, I am willing to fight this as long as I need to to get positive results.

What I did next was explain that I was very unhappy with their lack of responsibility and that I was going to exercise my right as a consumer and take my business elsewhere. One hour later I purchased the laptop, new cases, headphones and other product for a fraction of the price online. Apple that is all it takes, slam my nose in the door on a lousy thirty buck item and I will leave you. I have to guarantee anything I sell to my customers without any question. I expect that same level of world class service without exception, not when you feel like it. Do not sell an item that you will not guarantee or replace period!

The representative then tried to sell me other iPhones at various different prices. I asked why the Apple store employees couldn't have told me last week to look into the phone's warranty and he stated that wasn't the way the Apple Store process worked. The whole repair technical system is set up so consumer is tricked/convinced into buying a new phone. A consumer wants to be treated honestly by a company. I might have bought a new phone during my first visit if I was told it would cost $150 for repair work to be performed on my daughter's phone. Being misled and required to make extra trips to the Apple store has totally turned me off from Apple. Their selling practices are not honest and upfront. I now fully understand why Samsung is selling more phones than Apple. Go Samsung!!!

So I asked about my data. The reply was, it is not their policy to do data recovery AND If I were to take it to someone to recover my 6 months of back-up, it will void the warranty. It is my choice - lose the replacement Time Capsule to recover my data - no guarantee that the data is still there - or, hand over the damaged TC with my personal work, email, photos, and other data to Apple land, not knowing where my sensitive data may end up, and get a new TC which may only last another 6 months. It surprises me that they would not take responsibility of someone's data.

How can APPLE not allow me to try to recover my data? I feel like a hostage. No matter what I do, it’s going to cost me. I'm so upset because I've been a loyal Apple customer since the 80's - as a graphic designer, Apple is the only way to go as far as my work goes - I know now that some of APPLE'S other products are not as reliable. Very sad.

I have a 2003 Sony computer that's still working and Microsoft never shut it off using software update. My wife’s Lenovo laptop is older than my Apple Macbook Pro, and it's still working after being dropped many times. So I said, “Maybe I got the wrong customer service rep.” I called again and talked to Michael, who was not sure on how to handle this situation, but told me I'll have to pay Apple to get it fixed. I told him I should not pay anything knowing my computer died after an Apple Software Update. He decided to transfer me to Robert **, a senior Apple adviser who told me the same thing that Michael told me. I argued with him that I should not pay because my computer will still be working if I ignored the Apple Software Update. I asked to talk to his boss, and he told me there was no one above him that I can talk to me.

I know this was another ** lie. Too bad for me that I can't take back the new Apple Macbook Pro I purchased 3 months ago. I am done with Apple, and I'll make sure my company only buys PC's moving forward. Do not use Apple Software Update if your computer is over 3 years. They will shut it off and push you to buy a new one.

An hour later, I got a call from another Apple rep (Josh) and he asked me if I was the one that had put the order in. I said yes! He said okay but that they had already canceled the order and it couldn't be reinstated. I asked him if they normally call a customer to verify a purchase after they've canceled an order that can't be put through again. I asked to speak to a manager and Josh stated that no managers were there as they were closing up? Really? I waited until next day to try to talk to a manager (Allison) and after an hour of being put on hold 7 different times, I was told by Allison that she can't find out why my order was canceled. She said to go back on their site and put in another order (yeah, like that's going to happen). I said first of all, the amount for the first Mac was still billed to me and second, if you can't tell me why the first one was canceled, won't it happen again? I ordered the MacBook from Best Buy. I will never order another thing from Apple.com.

The computer worked fine up to that point. We were reimbursed for the cost of the Snow Leopard software and told us that they would give us an estimated $119.70 for the MacBook which would be confirmed by sending it to PowerOn Service in California for an audit. We chose to buy a new iPad 4 while we were there with the idea that the $119.70 would offset some of the new iPad's cost. Well, much to our surprise, we were contacted by PowerOn and was told that their audit of the computer was valued at $54.17! They said if we did not agree to the audit, they would return the MacBook to us. The power cord alone was less than six months old and was purchased at the Apple Store for $80. I feel that we would still have our MacBook which was operating fine until we installed the Snow Leopard software which the Apple Store technician told us to purchase. I feel the estimate for our computer at the Apple Store was misleading and gives consumers false expectations which greatly influenced our decision to purchase the iPad 4.

To be fair, the store manager agreed to take the computer back if I was not satisfied. This I did. He refused, however, to acknowledge to any extent that his salesman might have misled us. It seems pretty clear to me that what happened here goes well beyond salesman's puffing. To make matters worse, Apple's website (as far as I can determine) has no facility for reporting this sort of incident.

I felt very upset because Apple didn't care about compassion or their customers, only dollars and cents. It is the consumer's money that keeps them in business. I had to buy a replacement phone. It is hard enough to make ends meet for some people and all we want to do is to stay in touch with loved ones for safety reasons, not just pleasure. Also, because of "if you see something, say something," I don't think it is right. I cannot swallow that. This policy needs to change now. P.S. I was purchasing the iPhone because my daughter lost her phone in Hurricane Sandy.

I have a 2010 27" iMac. Recently, the firm has recalled 1TB drives shipped with units from this era. I had purchased AppleCare, so the machine was still even under warranty. It had never been opened, it was - other than some minor cosmetic blemishes on the screen - as original as it had been sold. So, I contacted the nearest Apple Store and arranged to have the unit serviced.

On the 23rd, I spoke with a Genius Bar representative who assured me it would almost certainly be same-day service though, it might - if there were problems - take up to three days. Regardless, he assured me that a representative from the firm would call me and give an update regarding the status of the repair. Since I've moved from the United States to Australia, he also offered a power cable with the new connector. Great! On the 24th at 9:45 am, I brought the unit in for servicing in its original box and coating with its original foam cover.

I asked the representative to also check the SuperDrive, as I thought that it wasn't reading discs properly any longer. And, no that isn't because of region coding differences. It really did seem to be a head alignment problem in the drive. "No worries, we'll fix it up for you! Expect a call late this afternoon," came the reply. They conducted an analysis of the machine. We did some paperwork, and then I left with an empty box at a bit after 10 am. No call that afternoon was forthcoming. But okay, maybe they had a backlog. Whatever. Then no call came the next day. Fine. And then no call came the next day - three days in. However, it was the weekend and I thought, "Hey, I'll give them a break. Maybe they don't service machines on Saturday or Sunday, even though the store is open."

Then no call came on Monday. By Tuesday morning I was angry. Not only were they five days into a repair that was - at most - supposed to take three (with a verbal promise of same day), but they hadn't even bothered to call or email me to give a status update on the repair. And I have a work backlog to deal with. So I called and spoke with the manager. I told him that the issue wasn't that they were taking longer than expected to resolve the repair. The issue was a lack of communication with their customer. The firm wrote on my sheet that a staffer would call with an update within 48 hrs and nobody did. Further, they made me wait thirty minutes on hold calling for a status update only to lose track of me and hang up. A staffer called back and told me the machine was ready for pick up.

I got to the store and immediately I felt like I was not wanted by these staffers. They segregated me off to the side. Then they brought me to the back Genius Desk and brought out the machine and paperwork, but unlike when they inventoried the machine during the initial sign in, they didn't turn the machine on to prove its functionality during check-out. The staffer clearly wanted me to sign the paper and leave as quickly as possible. I asked about the power cord. She refused and suggested I speak with a staffer who would sell me one. "Okay, fine," I thought, "I don't need a power cord and I definitely don't want to be here any longer. These people are rude." I picked up the computer and left as fast as I could.

Only two years ago you offered the best in service. While I don't expect freebies, I certainly do expect follow through on promises. Your store failed in every respect, from meeting policy obligations your company set for staffers in dealing with the customer to fulfilling verbal promises your staffers provided on the side. This is bad, bad, bad, bad. Frankly, worse than Dell.

Apple, what the hell has happened to you? This professional customer who buys top of the line equipment to support his business workflow now wants to find an alternative. For Adobe is where I butter my bread, not Apple any longer. And it's clear to me, Apple has determined that I'm not how they butter their bread either.

As Craig began to transfer, he had my wife select the options and she told him she was not ready to do this without a verified back up. Craig assured her it was all in the cloud. Guess what - it wasn't backed up, and 6.0 will not download to 5.0, so she had to upgrade to 6.0. It ended up with thousands of pictures being lost and other assorted issues. Craig passed us to another employee and has not been seen since. We have now been told a backup would have taken hours, employees are told to honor requests by clients, and that Craig is very sorry. The manager Adrian seems to be very good and he is now finding ways to fix the problem. Craig will not come out and apologize, which was what my wife asked for. Now, she is looking for more than an apology after the 2.5 hours we have been at the store. Unacceptable!

I called the police two weeks later and they had not yet even assigned the case to a detective, I was told. I asked to speak to whoever handled that task. The detective himself spoke to me and I then found out he was supposed to be that investigator. He then said to allow another two weeks, that these things worked slowly. Now it has been almost four months and no one has ever called me again, not the Mount Pleasant, SC police, not my credit card company, and not Apple online.

Today I received a letter from my credit card company stating that they were paid by Apple for the fraudulent charge. When I called them for the info to prosecute the person or persons responsible, they danced around answering me and when I pushed them, they called Apple and had me on a conference call. Apple refused to speak to us since the credit card company was recording the call. If I'm ever going to get satisfaction and stop this criminal who started all this, it's going to be at my expense and through my own investigation because no one else is even trying to be of any help. Maybe crime does pay! And they wonder why people dislike and don't trust police? My only advice is stay away from Apple stores, Chase bank, and never call a policeman to help unless they get free donuts and coffee! Sad ...

Two months ago, I wrote a complaint email about staff ** (Manager). She was there yesterday when I entered the Apple Shop. After a while I saw her talking to the manager (**). Later, ** told me angrily that we are not responsible for your iPhone, asked to go wherever I want to consumer council, policy, wherever. They treated me like an offender. I told him I did nothing to my phone, why should they do this. After a while I realized why they are treating me in that way because Ms. ** is taking revenge and showing her power. I was very upset as they put a false blame on me and they denied for what they should do. I told him to give me a report on what they diagnosed. I waited for 10 minutes. Instead, he printed me a policy which had no relation to what and how it happened to my iPhone.

Last month, my last phone was replaced because of bad reception and discount called. I went to your shop 4-5 times and every time they tell me to try something new which like the first time they forgot to transfer the phone policy. Second time, they said SMS problem, then said don't use the old backup use iCloud. I did end up the diagnoses. I was using a metal protector which interfered the reception. I even bought a new iPhone on that day. I was not creating problem nor am I a trouble maker. I need to work and don't have time to waste going to Apple Shop with inconvenience caused my clients as they can't connect with me properly. I swear I didn't do anything to my iPhone. Please someone could help me! Do I deserve all above?

She called me and told me now that she cannot download anything and that errors keep popping up. When I brought the computer in to have the screen fixed, the operating systems were working just fine. She tried calling Apple’s support and they wouldn't talk to her because the computer is 18 months old as of the 28th of August. I once again called the Apple store at the Galleria in Fort Lauderdale and talked to their manager ** who said that I would have to bring it back once again (another 4-hour roundtrip).

At this point, I have had enough of the **. He informed me that if I had to deal with HP or Dell, I wouldn't have gotten the service they provided to us. I hope not. Genius associates - I think not. I am in business for myself. If I made a mistake, I would have to do what ever it would take to rectify the situation. This experience has definitely made me rethink about ever buying another Apple. I have three Mac Pros, two iPads, and one iPhone, and I feel I have been a loyal customer. Due to this experience, I will make it my business to tell everyone I know never to buy from Apple.

I am devastated over the loss and would have never trusted the company, but thought Apple would know what they were doing. I am devastated and warn anyone dealing with them to make sure you download everything somewhere as they are not responsible for your personal and very critical data, and they obviously don't understand how important your data can be. Still crying.

I told the customer service (not) rep I have never had such an experience with an online purchase before. I cancelled the order and told her I would buy after market. She actually told me to feel free to call her if I have problems in the future. I laughed and replied, "Oh, I am 100% confident I will never have to do that again, because I will never purchase a single thing from your company ever again."

Last evening (4/7/2012), I noticed that the right corner edge has got a dent which is noticeable only if you look closely and compare with the second edge. (Pic. attached in the attachment enclosed). I was in deep shock and felt as if I don't have ground beneath my feet. I couldn't have ever imagined in my life that a brand like Apple can betray and cheat like this. I feel deceived as I paid about Rs.78,000/- which is a big amount in comparison with prices of any other laptop in India. I have already informed the store manager, Mr. **, about it who called me this morning today. I run my own manpower consulting firm and just to sort this problem I had to keep my office closed and had to ask my staff not to come today as I had no idea how much time it would take.

I have handed the Macbook to Mr. ** in which he has assured to help me. It's very upsetting and disgusting for me. This was my first experience with Apple products which has turned worse and can't be changed ever. I need your personal intervention in this matter as it's a big loss to me financially, emotionally and mentally. Kindly sort this problem ASAP and compensate whatever I have lost in this exercise.

When I got home, I found that the One-to-One site indicates that one needs to have OS5 or higher in order to get a transfer of data. So, I spent the evening setting up my new computer. The next day, I tried to cancel the One-to-One (I called within a few working hours of my order). I was told that this may not be possible, but the (very nice) assistant would get a manager involved. I did not hear back at all. Later on the same day, I called again. I got another very nice assistant who indicated she would have a manager call back. Again, no response. I have, meanwhile, been able to read the manual that accompanied my new laptop. I feel quite comfortable with the new features of Lion. I have either transferred everything that I need/want from my old laptop or have found that some items are not compatible with Lion.

So, my question is, why would a Mac salesperson try to convince us that a Mac is not totally intuitive and comfortable out of the box? Isn't that the reason we love Mac? Also, why would I be pressured to buy One-to-One for a service that (according to the website) is not provided by "setting up your new Mac?" Is there an incentive to sell "One-to-One?" If so, shame on the Apple Store!

I have still not heard from the Apple store, and I am very upset to have lost a totally meaningless $99 (Yes, I really feel stupid for falling for the sales pitch, but I am very disappointed in the pressure that I eventually succumbed to). I am also very disappointed that I did not hear back at all from my local store, even if the answer may have been "no."

When I was on the phone with **, he was pushy and rude in wanting me to get off the line, as if I was wasting his time. When I arrived to their store, ** was helping me but now they said that there was an issue with Apple being able to release the phone. Both reps went to the back of the store and I was left unattended for a long time. ** came back and gave me a receipt, said they were giving me back my money and that I had to repurchase. I did not authorize him to do that. I had been explained by more than one Apple reps over the phone of the options that I had, not to mention the way he was treating me, like if I was ignorant.

Then when I called the customer service, Christie (Apple phone rep) looked into the account and she said that he had not submitted the refund, so she had to submit the refund. This meant that if it wasn't for that call, that money wouldn't have made it back to my account. Over the past 5 days, including Saturday when I bought that phone, I have been bounced around from person to person through Apple both in person and over the phone and I am very upset. I get story after story and they are all different. I had extremely horrible customer service except for Christie, the phone rep.

Bottom point is that I left empty handed, in every kind of way, no Father’s Day gift, to money back, no phone. So, your company has made me feel degraded in the worst form ever. Saying you are sorry does not give me back all the time I lost and cannot repair the emotional distress that you guys have caused. I am so emotionally devastated by your employee's behavior. Overall, I love your products but your employees need to be disciplined.

Now, I'm having all sorts of problems. They don't call you back when they say they will. One time, out of my many visits back and forth to the store, I made 3 trips in one day because they claimed they repaired it. Then when I got home, the computer wouldn't turn on. I had to set another appointment at the Genius Bar after being there for 3 hours. I really would like to take this further. They cannot run a business like this! My mobile is as follows, **. This is just some of what went down. There is a lot more. I will go public with this if no one can help me. If someone that has power can please contact me, that would be great.

Their records showed that I had been there while my warranty was still good and their advice then was not the right one. I spoke to the manager of the store and he just said we cannot help you. The only way was charging me $150.00 to replace the phone. The matter here is not that the phone should be replaced for the fee, it's the way Apple decides to deal with us the customer, the little people. I returned two iPad that I had just bought and went to another store to get them, for a better price. I am an Apple customer for a long time and I was quite surprised with the way they treated me. In the past month, I spent $3,000 in the store.

My phone had no water damage, I specifically checked before coming in. And I'm not the first they did this to. Speak out, call Apple. Don't let ** you and let him get away with it. And at the end, he told me that he doesn't have time to deal with my ** and left. Also I've been calling Sara for the past 2 days and kept leaving her messages and nobody called me back. Call 408-996-1010 and complain to their main office in California, ask to talk to Sara and leave her a message.

Unfortunately, when I approached Donica, the manager, and started explaining my situation, she quickly reacted with extreme rudeness while speaking, making assumptions and gestures. Her body language and tone was unacceptable. Her advice was this, "I can only help if you have the 5-day time frame of when you made the purchase or if you have the case[s] it comes in; otherwise, there is nothing I can do." As a result of the unwillingness to listen to my concerns, I knew she had failed me. So I informed her that the conversation was over since she did not allow me to finish and that I would seek help through the 1-800 CS number. As I walked away, she followed behind me and said with a smart tone very grimace, "Are you sure?" several times.

Luckily for me, the 1-800 number CS line was able to provide some assistance. Nonetheless, what has made me the most upset is the manager's customer service skills. Apple rates in the top for technology world however provided me with service behind today's database era. I have written them asking to please look into this matter to ensure that such errors do not happen again, not only on my behalf but also on behalf of others, and in fact on behalf of the Apple company too. It's been almost one year since the incident, and I have written three emails and have gotten no response from their regional manager.

I went home to find my receipt and returned to the first store I previously went to, which is located in Garden State Plaza, Paramus, NJ. While at that store, I requested to speak to a store manager ** who told me he did not care how many thousands of dollars I spent on the purchase of Apple products—the iPod I was returning would not be covered by the warranty. I find Apple to be a company who will not stand behind their product when there is a problem with it. There is no wonder why this company is such a large profitable company. The customer service is horrible. They make all kind of excuses so they don’t have to replace their product when it is defective.

To say the least, I am shocked of how I was treated and the lack of accountability when their product is defective. I was forced to buy a refurbished iPod at half the price ($99.00) because my son requested the same iPod. In the future, I will not purchase anymore Apple product and will make sure I tell everyone about my horrible experience with this "giant" company who seem to believe they can treat the customer like garbage and not stand behind the integrity of their product. While I was waiting for a replacement of my iPod, I came in contact with another customer whom was given a silly excuse why their iPhone did not fall under their warranty. And once again ** the store manager was talking down to the customer like it was a privilege to be able purchase a product made by the great Apple Inc.

When I returned home in Turkey, I opened the item but there were problematic pixels on the screen such that there is a white dot on the screen. I researched for it but there are not any respondents in Turkey for the so called international warranty! It does not apply here! I learned that I have to bring it to an Apple Store but there is not here, this is not what I was told in the store!

When I called the Apple Care and the store itself, they told me to bring the iPhone so that they would replace it but the flight from Turkey is about 4 hours and the flight costs almost the same price with the iPhone. They do not accept to replace it by post, just suggest me to post it for a refund but this time customs procedure applies. I have to pay customs and shipment fee that is a big amount and they do not pay for it.

I have to spend my money, time for a defective iPhone which is not my fault! Apple does not back up its product and does not care if you are not living in a country where an Apple Store exists! That is nonsense!

On the 22nd of December, I called back only to hear that they cannot retrieve anything from their distribution center, and even though it was personalized, I would not be getting it back. I had three options. They would immediately send me out another engraved iPad, however it most likely would not make it for Christmas, due to the engraving. They could send me an unengraved iPad, or they would give me a refund. I opted for them to send me another, as I had already gotten the case, and it would be strange if 2 of the 3 kids got an iPad, and the third did not.

I hadn't heard so I called back again today, December 30th, and was told that my order had been canceled, and had not be reordered as I was told. I was also told that a refund had been issued, which as of today is not showing on my credit card statement. This is definitely the worst customer service. They told me one thing, and then did another, twice. I wish I had just returned them all, and not given them out as presents. I am done buying Apple products.

I went back to the store and told them, "This is the product that you guys sold to me." And I told them, "I want to give it to you guys just to let you guys know that this is the product that you sold me earlier." And I told them, "I will pay for the new one that I am holding right now." The rep told me to go talk to the manager. I repeated the same thing as I told the rep. I also said, "You guys are really good at customer service experience. You guys don't even respect customers at all. I bought a product from your store and it's not the way I expect. Of course, I can get mad right? I feel like you guys cheating me on what I've purchased. Of course, I have the right to get mad, even I talk loud." Do you know what the manager told me? "We don't respect people like you." His name is Bravo. This store is located in Los Cerritos Mall.

I called and got the person on the line and explained what I needed. She then told me that what I wanted to do was simply not possible. I explained that I had done the research and what I wanted was in fact possible and all I wanted to know is the type of cables needed and whether they had them in stock. The person again said that it was impossible. I asked to speak with another person to double check and got a second opinion. She said that there was no one there who could talk to me and if they were available, they would be on their break, and so no one was available to speak with me. I asked to speak with the manager and she said there was no one available to speak with me.

I then called the Apple store in Michigan Avenue and told the person what I needed. She indicated the types of cables I needed and got me the part numbers. I then called the Old Orchard store again and got the same person on the line. Evidently, she was handling the calls that day, and I told her that I have the information about the type of cables I needed and needed to know if they had them in stock. She got me the answer for one and she could not understand the second cable I was talking about. I told her that I can give her the part number and perhaps she can look up the item by part number and find out whether they had it. She simply said that she could not do that and why won't I just go to the store and figure out what they had.

That is low quality customer service. If the person is not there to help out or treat customers in this manner, they perhaps should not be made to answer calls.

Why would I come back to make the price adjustment? I live about 20 miles away from Walnut Creek. I don't always go there and just wanted to make the price adjustment. Jennifer didn't even bother looking for someone or talk to the manager if they can help us with our price adjustment. With this kind of service, I'd rather not give a penny to the store. So I really want to get the discount to get back as much money as I can. This is just a gift, and if not, I'd rather return this. I went home in a fit and called their store. I complained to Paul and he said he can't help me. I called again to talk to a manager, and Paul put me on hold for more than 30 minutes and at that time I just hung up - I couldn't wait another minute. This is not good customer service.

The machine was dropped off late on Tuesday night. I was told it would go to Texas for repairs, and I would get it back the following Monday. I got it back Friday morning! I got a call it was ready (hmmm)! I gave them the $300 plus for repairs, and asked why it was back so early. I asked, “Was it repaired here?” They replied, "Oh, no sir!” I asked, “Can you tell me where then?” They replied, “No, sir!” It is damn sad we old baby boomers get lied to by people who think old farts like us are stupid!

The next Friday, September 2, 2011, I went confidently to the Apple store in Pentagon City. DJ, the person I actually purchased the laptop from, assured me the data transfer would take 24 hours. For an online student and freelance consultant, 24 hours is a lot, but acceptable. This was a major selling point. I bought the MacBook Pro and One to One care for $1,247.95.

I rearranged my week schedule to be able to survive without my Mac for 24 hours.

Four days later I returned to pick up the machine only to find that the machine powered up only when the charger was plugged into it, so there was no way to tell that the machine was in full working order. The technician (a different one) kept trying to assure me that the battery was simply drained without having a clue as to why this was not checked as part of the original fix. After all, I reasoned, if you're replace an entire motherboard, it's really like replacing an engine or transmission in your car, and you wouldn't expect the mechanic to request payment for service without knowledge that an adequate test was performed. I insisted that the technician had to show that a) the battery would charge and b) the machine would run successfully from the charged battery. So I left the machine at the store to charge while getting a bite to eat.

Returning 35 minutes later, I found that another technician who needed the charger and didn't have knowledge of my situation removed the charger from my machine for his/her own customer. I was lucky that the battery did take a 16% charge and I grabbed the machine and got it out of there ASAP.

He offered me a 200 dollars discount but he wanted me to swipe again. I told him I will be back. I went in person to the bank and they showed me that it went thru. They tried to call the store manager and at 6pm, supposedly he was in a conference. The supervisor spoke to somebody else and said if they give me a copy of the letter would they accept that and they said no. I call the corporate office and today is Wednesday, they leave me a message from clients relations saying they cannot force the store to give me the money. This happened Saturday and the money has not been put in my bank. That is why I am bringing this situation to you. I want my money.

When I turn on the Mac the next day, it was not the same settings. The screen size was small, would not turn off and my magic track pad is know fighting me when I'm moving it around. The screen and the original mouse works good. I gave it to the store for 4 days to look at the mouse. They said it was working good. I got home and it was still the same. I went back and they gave me a new flat pad mouse. But still the same problem. The service at the store is very bad. I was hoping this was a great company but they don't care about me.

After returning to the store in Emeryville, CA, I was told by David that Apple "geniuses" (a joke of a term if ever one was coined) do not transfer third party software. "So now, what am I supposed to do?" I queried David. "Well," he said, "we don't do it." And when I interrupted him to remind him that I had not only paid $99 for the service, but had also been told that all data would be transferred, he rudely interrupted me to lecture me on the etiquette of not interrupting him. Piqued by his pissy attitude, I asked to speak with the manager who could muster nothing more than to repeat the Apple mantra, "There is nothing we can do, we do not transfer third party software."

Livid that I had been treated in such a dismissive manner, after having paid too much for the computer, followed by the additional $99, I hired a guy who charged me $200 to transfer the financial and email data. Now, three and a half months later, just 14 days past the iMac's 90-day warranty, my excessively expensive iMac did not boot up. And now, I am at the mercy of Apple to fix it. God help me!

Before any of you consider buying an iMac, I would recommend that you investigate the beast. I have concluded that its surging popularity is without foundation. It has become the ken of cultish, snooty pseudo-sophisticates who have been misled by slick advertising, slick packaging, slick design work, and the "cult of the hero" surrounding Steve **. Resist the cool-aide!

As this was bought as a Christmas gift, I am so disappointed with a company the size of Apple. They have no email contact on the website and I seem to only be able to talk to a voice recognition computerized telephone answering service and not a real person. So my question is this; should we believe what Apple states on the website, in stock? I think not. 24/48 hour delivery? Definitely not. Buy again from Apple? Not in a month of Sundays.

He then said he would take it to the back to run a diagnostic test on the phone to see if there was anything else wrong with it. He returned and said that everything else on the phone worked fine and that he would try something else and would be back in a few minutes. When he returned, he said that the camera was still frozen. So I asked him if I should email myself the pictures now so that I wouldn't lose them. He said he was sorry, but that he had already deleted the pictures and all of my contacts, calendar appointments, notes, videos, etc. I started to cry and get upset. He said he would replace the phone with another one and that it would take approximately 10 minutes.

When he returned, I was still crying and he said I needed to sign a form. He never mentioned what the form was about. I was crying and couldn't read it so I just signed so that I could get out of there. As I left I tried to call someone and realized that all my contacts were gone. I went back in and saw him laughing with another employee at the paper I had just signed. When he saw me he came over to me and I asked him if everything on my iPhone had been deleted and he said yes it had. I left and went back a couple of hours later with my sister and friend and we spoke with him and the manager Adam **.

Adam kept mentioning that they could compensate me for what they had done, but I couldn't even think about it that day. I just spoke with the Apple Consumer Relations personnel and they contacted Adam to see what amount they could compensate me for. They said only for some iPhone accessories or a one-year subscription to Mobile-me. I was appalled. Some family members just passed away this month, one was murdered. Their pictures and videos were on that phone.

I have been trying to start a community project to help spay/neuter animals in my neighborhood and all my contacts were on that phone. That is above all my work and personal contacts and appointments that I must now try to find and replace. Do I have a case to get more from Apple for their total negligence?

Security arrested my son for walking out of the store with the headphone not being purchased. The security guard was tall and Hispanic. He took my son to a room in the Apple store. He restrained and was trying to hurt my son, grabbing him by the neck. And he was very aggressive with my son. He took copy of his photo ID and took picture of him and called the police 911. They came and walked my son out the store. They told my son that if he goes back to any Apple store, he is going to be arrested for prosecuting actions. And my son cannot go back to any Apple store again. My son was not concerned about what he was doing. And I really need to take my son to emergency room for his neck being injured by the security guard.

To get your computer seen at an Apple Store you must make an advance appointment because only 8 customer problems can be handled per day--one per hour. That person also could do nothing about my crashing computer. I hunted diligently for any email, regular mail, or telephone contact where I could make a customer complaint and get a response--Apple has absolutely no way for a customer to contact them about complaints. Or I should say, you can send in all the complaints you want, but their disclaimer clearly states none will be answered. As the 30th day after purchase date neared, with no correction of problem by Apple, I took the computer back to an Apple store and said it wasn't working and I wanted to return it.

I was never offered an exchange, and when they took the computer they charged me a 10% restocking fee. They also refused to refund the money I paid for classes (that I never got to take) in how to use the (nonfunctional) computer. The computer never functioned. It will be a cold day in hell before I ever buy anything made by Apple, the computer ripoff experts.

Apple cost me $500 cash and 30 days worth of driving long distances (over 50 miles one way) to Apple stores and wasting hours on their telephone "repair" lines.

On June 16, we were on a 23-hour flight on a plane to Europe and arrived on June 18. Apple has placed another charge to my account on June 17, while my credit card was closed. I did not have my new card yet. On August 2, 2010 I have finally decided to update my account information with Apple since I had 14 pending updates for free software on my iPhone. In order to update your existing software, even if you don't have any piece of software that cost more than $0.00, Apple requires you to give them your up-to-date credit card information. Once I gave them my new credit card number, expiration date and security code, they have placed a new charge of $33.95 to my credit card account with a new date of August 2, 2010.

This is the 2nd fraudulent transaction shown in Apple account via iTunes with the date June 17, 2010 when my account was closed, I was on a plane and I did not even had my new card in my possession. I have never downloaded/installed on my iPhone any piece of software that cost more than $0.00. As of today, Aug. 5, 2010 I have signed to Apple Store account and removed my credit card information in hope to stop further fraudulent transaction occurrences. I assume Apple has thief employees who use our credit card information to place those charges.

I have emailed Apple via their website since the phone number given to me by BofA has a recording referring one to that site, I have not gotten any reply from them but just an acknowledgment of my email/submission at 18:45. After which at 18:53 I have received another email. BofA had to wait for the pending transaction to go through and then take my complaint/dispute. And they said it will take them 2-3 billing cycles to get any results from this dispute. Apple makes impossible to contact them via live phone line and they failed to respond within promised 48 hours.

Furthermore, I had bought the computer new; lived alone and had never moved it. I added that apart from the repair they performed a year ago, there was no possibility that anyone could have tampered with it. Nevertheless, they refused to repair it without the serial numbers attached. My feeling is that this has got to be some form of scam used by Macintosh to ensure customers have no recourse but to buy a brand new machine when something goes wrong. I am without a functioning computer and am sending this complaint on a friend's PC. I have had aspersions cast on my integrity and good name and have no way of proving that Macintosh has set me up. Since it is certainly not a 'stolen' machine, which can be proved, who other than the technician repairing it could have removed the serial numbers?

We didn't make a decision for about a week. I called the store and advised them to go ahead with the repair. When we picked the computer up on June 13, to our utter shock, they had thrown the old hard drive and replaced it with a new hard drive. Wiped clean. I was fit to be tied. Not one word from anyone at Apple that they would discard my daughter's data. This is 3 year's worth of college data, notes, emails, etc. All discarded without one word from Apple. The store technicians claimed that in the fine print, which I signed, gave them the right to do this. Well what is this about? If there were any inclination that she would have lost her data, we would never have agreed to the repair! How do you go from a bad battery diagnosis to tossing the hard disk?

I know that when I've taken PCs in for repair, they explicitly make you sign a separate piece of paper stating that the data will be lost. But Apple has this buried in fine print and has the gall to be frivolous and contrite about this? Not only am I extremely frustrated by this experience, but feel like I was misled and mistreated. I called the Apple Service Center to request the old hard drive and was told that was not possible, the hard drives were "recycled".

Apple's negligent practices wiped out my bank account causing severe financial distress to my family, causing our family to go almost a week without sufficient funds to maintain our family since they charged us double. Numerous charges were rejected due to insufficient funds in my account and my account was frozen by the bank because of this. At present, Apple has an authorization of $3347.35 against my bank account which has remained fro 5 days.

In the past week, I have had technical issues with a pricey product I recently purchased from Apple via their website. I spoke to the aforementioned Apple Care representative by phone last weekend (Jose, 5/15/10, case ID 161252026) who told me if the problems weren't resolved to go to my local Apple Store and they would have all the information and exchange it. Sure enough the problems persisted so I stopped by the Store this afternoon (5/20/10).

I waited at the back counter near the "Genius Bar" and asked a clerk who'd just come out if I could get some help. I explained to her the reason for my visit. I was told "Well, as you know, everything here is by appointment only." Excuse me, I have been there dozens of times to purchase items or ask questions and did not have to make an appointment. I became frustrated because I have had similarly bad experiences at that Store. On the screen behind the clerk it said the next available appointment was in 30 minutes! In what other business setting does one have to make an appointment to exchange a defective product? The Apple Care representative did not say, "make an appointment to exchange your product." Why didn't I have to make an appointment to exchange the accessory five weeks ago? And why would I "know" I had to do this to return a bad device?

My experience only got worse. When the first clerk went to the back to see about the exchange, I audibly voiced my frustration with ongoing problems at the Store saying, "I hate this Store, it's always something." At this point, a male "Genius" (heavy, white, dark hair) flippantly said in front of two male customers he was serving, "So, every time you come in you know you have to make an appointment and you still don't make them?" This man had no idea what my previous bad experiences had been. This is the first time an "appointment" issue has come up. I expressed my frustration with him (telling him he was "rude" and had no idea what other frustrations I have gone through) and found the manager who displayed for the second time in the past year terrible interpersonal skills.

The customer is often not respected at the Apple Store Fashion Fair but rather treated as a second-class citizen. I have heard others complain about the same thing. Whenever I've had a problem with a product or an experience there, I have never been told, "I am sorry you had that problem/experience. Let's fix it." Never! Even the corporate office said there was nothing they could do when I wanted to register a complaint about bad customer service at the Apple Store in the past. Noel, the manager, just started at me with a smirk on his face when I angrily explained my frustrations. He said he'd look into the product issue and then the rudeness issue. I said I was "tired of the BS" I had to deal with there and that it was important to me that he reprimand his employee immediately. He said it was not important to him and walked away. Why is Apple allowed to treat its customers with such indignity and not acknowledge the customer's "experience"?

It is shameful that the Apple Store hires staff whose responses to female customers border on sexism (you know, dismiss the very real concerns of a loud, "emotional" woman). Finally, another staff member helped me (Brad) and curiously during that time a policeman in uniform and without any product walked into the Store towards the "Genius Bar." I have no idea why he was there but it makes you think. My transaction ended and I left feeling angry and regretful that I was "stuck" with so many expensive Apple products. Something needs to be done about the many customer service complaints made against Apple and the Apple Store. Of course, Apple, Inc. has no forum in which to comment or complain about customer service issues. Why can they get away with this?

In terms of economic consequences, I am now "stuck" with thousands of dollars of Apple equipment and know that if problems occur I will potentially have to deal with rude, arrogant, uncaring staff members. The consumer needs to be better protected. Similarly, I have now lost time finding consumer complaint forums when I have a lot of professional matters to tend to. In physical terms, one's core is damaged by stress and irritation after another humiliating experience at the Apple Store in Fashion Fair (Fresno).

Before I called, I researched the "liquid damage" issue online and saw that this matter is very common and Apple's response is always the same. It would seem there are larger issues that Apple is hiding and the "liquid damage" diagnosis is their way to avoid owning up to the problems. Not only is this the last Apple anything I will purchase but I have already filed complaints with the Better Business Bureau and will warn as many potential victims from making the same mistakes we did.

I got to college in Maine and drove home to RI. could not park and by the time I got to the store in the mall I was a few minutes late. This is after spending two days on hold getting them on the phone to even get the appointment. They are rude in this store and have no idea what customer service is. They could not get my Mac fixed and had to call Apple to ship my Mac in for repair. I needed to get this fixed for school and now this cast me a few extra days.

But he said that if I would like, I could trade it in and they would give me 10% off a new one. Now why would I want to buy a new one when mine is in excellent condition and is only about 18 months old. I think it should have lasted a lot longer than 18 months. I was in there to look at laptops also, but after the customer service I received today, I will not be purchasing another thing from them. I even called and talked to the manager of the store when I got home and he acted the same way, just as long as you are buying, they will help you, but once you buy, you are no longer important and it's not their problem because their products are perfect.

The model iPod I have has the same issues that many people are having with it that should be recalled. What is really sad is that my mom and I both were interested in purchasing their $1700-$2500 laptops, 3 of them (2 for my family and 1 for her). Also, it shows that they don't care about the customer just as long as they can just sell their product. My family has bought 3 iPods 3 years in a row from them that all ranges from $250 and up. So I consider that being loyal and we were coming back in to buy the computers.

They just lost 3 computer sales over 1 iPod video that they could not make right. After all that happened, we all went down the street and ordered 3 of [competitor's] top laptops. I guess in Apple's eyes, an unhappy customer is better than a happy customer. They must make a lot of money that it's okay to lose $7500 or more in a day in sales. So when you buy an Apple product, beware because their product and making money is more important than making the customer happy and making the sales.

So I will stick with my PC's and can't wait till I get my new laptop. Not Apple that's for sure. My 2 friends just got rid of all their Apple products because of their customer service. If you read the statistics, a happy person will tell maybe 25 people, and those 25 people will tell 25 more, and so on, but an unhappy customer will tell every person they know. Anyways, good luck and beware of who you buy your electronics from and check out their customer service ratings and all known issues with the product you are buying and what the company is doing to fix them. Apple reminds me of a car salesman/dealership. Once you buy the car from them, you are no longer important and it's not their problem.

You broke it not them.I have worked in C/S retail for over 20 years with a billion dollar a year company and we always make sure the customer is happy. No matter what it cost to a certain extent. Even it took just giving them a new item of the same thing they have and taking back their 2year old item. Our company did it especially when it is a manufacture/item defect. We didn't make our customers pay for it twice because we are greedy and we couldn't get it right the first time. I understand, don't replace it if it looks abused and really used and not taken care of, etc., but when you look at it and it obviously looks like it was well taken care of and has the like it just came out of the package yesterday, replace it. Make a customer happy.

I answered that the dropping happened five months ago and it was very soft drop. It fell from my laptop protective bag on the carpet. Nothing happened and that it was working beautifully for the last five months. Then I explained that this freezing just happened four days ago and I did try an external mouse and external keyboard and did work with those last gadget. He immediately suggested that I should buy an external hard drive to save my info. He offered to do that for me at an added expense of $180. I declined. Then he suggested I buy the extended warranty since my yearly one will expire in May 2010. My answer was I already purchased it.

Then he proceeded to enter my Macbook info and said he will send it to Tennessee to have it fixed and that I should be expecting my Macbook by the end of the following week. For my iPhone problem, he did not suggest anything. Later that week, my son noticed that the cover on my iPhone was blocking the wireless so after removing my case, my problem was solve.

Three days after my visit to the Apple store, I get a call from an Apple technician lady, who was very rude and bluntly said that Apple will not fix my computer unless I pay $400. I was very upset and told her that I do have extended warranty and that my Macbook is still covered under the one year coverage. She was very argumentative and insisted that because I dropped it, the agreement is null. I was outraged and told her to send it back.

My Macbook Air is being fixed by a private repair shop. My cost is around $200. The main diagnoses was that my software went bad just after nine months and nothing was wrong with the hardware. I am very disappointed and upset with the Apple service. I believe their people are really looking to sell you and get as much money as possible from the customer who is looking for help by making them buy warranty, gadgets and extra charges before they even listen to your problem. Is this how Apple works?

I left the store and as soon as I was driving away they (Apple Computer) told me it was done but they had shorted out a board when they replaced the part. Now, I was told on the phone that part would be on Saturday, February 13th 2010, as it was called in before their cut-off time.

Well, here it is Saturday and no part. My drive time to this location is one and a half hours, one way. I use this computer at work and I need to return back to my job on Sunday, February 14th 2010. The personnel should not tell you something and then turn around and not fulfill their word. I spoke to a person that I thought was a supervisor and he claimed that they (Apple Computer) do not guarantee anything. Interestingly, I told him that his employee told me different and that did not seem to matter.

Gas is expensive and needless trips to a less than desirable business is not fun. I am without my computer for a week at work and they do not have a loaner program.

Initially I contacted customer service, and was advised to trouble shoot the phone several times without any improvement. I was then directed to speak with a manager. The manager suggested that I return the phone to the Apple store in exchange for a new phoneWithin two weeks I experienced the same technical difficulties that I had encountered with the first phone. I returned to the apple store in hopes of receiving a fully functioning iphone; however, a slight color variation indicated by the iphones water damage sensor inhibited me from exchanging my second faulty iphone.

I explained that the problems of this phone were identical to the problems that I had experienced with my initial iphone purchase. The Apple store manager was very courteous. He apologized for the inconvenience of my unfortunate experiences. He also informed me that the water damage sensor often responds to the excessive humidity and moisture in southern Louisiana, resulting in the inability to exchange or be refunded for my purchase. I received no compensation for my initial purchase. I did purchase my third iphone upon the release of the latest edition; I am currently using this phone and have been thoroughly pleased with the quality and performance of the phone. However, I find the inaccessibility and inefficacy of customer service and technical support provided by your company disheartening.

To attain optimal customer satisfaction I recommend that your company provide affirmative, accessible solutions to problems involving your products. Your consumers would like to maintain open communication lines with technicians working on their phones. Keeping your valued customers informed allows us to further advance the improvement of your product, while maintaining our trust and loyalty to your company.

I look forward to hearing from you regarding developing ideas for increased quality of your provided customer service. I hope to see an effort in providing immediate solutions and will wait until the consumer bulletin for the month of April is released before seeking widespread public and media coverage regarding this issue. I appreciate your time and consideration.

When we arrived at the Apple Store it was really busy. My son checked in and we were instructed to wait until our name was called. About 10 minutes later, his name was called and I started telling the rep the issue that we were having with the unit. The rep told us that he needed to look the unit up on the computer. Instead, he went into the back of the store first. When he came back out, he then walked over to the computer. I walked up and asked him if he needed our warranty and if so I had a print out with me. He then turned to me and told me that it would not be necessary due to the fact that "we" damaged the unit with water so therefore the warranty was no longer valid. He said that he could give me a new iPod today however it would cost us another $80.

He had me look in this scope for at a little pale pink spot on the white bottom. I asked him to explain how this means to me that there was water damage as there was no water anywhere near the unit at our home. He just said that the pink spot means that we damaged the unit. I was livid and told him that this didn't mean anything to me as I know that the unit was not damaged by us. He stated, "I see this all day long so I know what to look for." Now if he saw this all day long from customers, why is it an issue with us and not how the unit is constructed? Are all of you iPod and iPhones users submerging your units in water or is this really just a big fat rotten scam from Apple? I think the latter is true.

Since the day when we were at the mall, I have read about others with the same issues and who were talked to like we are all criminals instead of customers and with no satisfaction in sight. I noticed on complaint blogs that Apple states that things such as high humidity, hot/moist pants pocket, or sweat from working out can cause this issue. Why is there not a flap to close this opening? My cell phone has a flap that I can close to protect it when it is not hooked up to a charger. Why not iPods and iPhones? I believe that this is the way they prefer it. Instead, Apple can get away with these excuses and us as the customers have no way to hold them accountable? I just don't get the joke. It feels much more like a criminal offense by Apple to all of us who work hard to purchase what we believe to be quality products. Please let my son and I know where to go from here. Thank you.

Mind you, I baby my $3,200 Macbook Pro and know for a fact there hasn't been any liquids in contact with it whatsoever. Then in a helpful manner of small talk, I told her I went on the Apple support forums and found that the this particular issue was a repeated problem with the late 2008 Macbook Pros, to which she rudely replied, "What? Residue in the ethernet port?" I just about had it at that point, but let her continue to diagnose my machine. I was then told they don't have the parts they need, and won't have them for about 5 days. Then I would have the other repairs in front of mine before they could fix it. So I asked about an exchange, which seemed like the easiest solution on both ends considering there was not just one repair being needed, but three. I was told that was not an option. So I asked for the manager. Upon going to get the manager, Kate didn't realize my mother was in the store browsing. She then proceeded to talk in a very unprofessional manner about me to the manager (much like high school gossip, covering your behind before it needs covered). I ignored this and the manager stood right by Kate's side and I explained the situation again.

As I am telling him, Kate proceeded to stand there with her hands on her hips, rolled her eyes at me while I am speaking, and then rudely interrupted me. I then told them I'll take my Macbook Pro back to the Walnut Creek store for repairs since it is an inconvenience to have to drive so far to have it repaired. Then I asked for the number to a complaint department, to which I was told to call Apple Care. Basically, I got a friendlier employee, but without any means to help me file a complaint. Instead, I wound up explaining my whole repair issue to him, to which I was told to go back to the store and just deal with the wait. In the end, I wind back up at home looking for a complaint department e-mail or number, and only ran across this. I guess Apple can't get complaints filed without having a department for that!

Today, 9/31/09, I called customer service and was told it is not their problem. I have to take it into the Apple Store and pay to have it repaired. What a scam. Apple computers are the worst and most expensive products. I have had nothing but problems since the beginning. The salesman admitted the version I have is a piece of junk compared to their new products. I'm not buying that line again.

On 8-9-09, I attempted to check the status of my rebate via their website link: ** and when I entered the rebate ID, I received an error message that stated: "You entered an invalid rebate ID", and there was no information returned regarding the status of my rebate. I attempted to check the status again tonight, and received the same error message.

I have prepared a document with screen captures showing all of my attempts to obtain my rebate. I also retained copies of both the UPC code that was printed on the box, as well as the UPC code that was printed on the price tag, so I can provide those to you if you wish. I bought this program because the Apple sales person told me that I would receive a rebate. I would like to receive the rebate of $20 I was promised, and I have followed Nova Development's instructions to the letter.

I have completed their web form again this evening at **. If I do not hear back from them by 8-21, I have advised them that I will refer my complaint along with all supplemental documentation to Edmund G. Brown, the attorney general of California. If there is a legal remedy, or if a class action lawsuit against Nova Development is to be filed, I will gladly take part. I have all documentation as noted above. Apple computer store sales person promised me a $20 rebate. I have received nothing.

On July 19th, I went back to the Apple store in Atlantic City, NJ and spoke to a tech who made me an appointment hour later with the Genius Bar, where there were no customers at 2:06PM but was made to wait until the 2:30PM appointment. I arrived at 2:24 at the Genius Bar to have them refuse to even further investigate the line on my 14 day old iPhone because they insisted that there is a red line indicator inside the base of the phone that should be white and I must have somehow submerged the iPhone in water, voiding all warranties! The sensor was also called "liquid submersion indicator or LSI". The phone never seen water, steam, humidity or rain. Much less, submerged?

The manager and the Genius Bar guy offered to take mine on trade and for an additional $199, give me a new iPhone! I only paid $199 for the iPhone that I had used for 7 whole days before a line appeared, 5 days of which I could actually use the phone portion! This is absolutely crazy! I'm wondering if this is a system problem and the iPhone arrived at my house via FedEx with the red line indicator (LSI) already showing red instead of white like the Apple store insisted. I cannot believe I now have a flawed iPhone that could go out at any day at the cost of $221, contracted for 2 years at $150 month!

What a crock of **! Over $3,800 for an iPhone that is flawed and Apple won't stand behind! Also, could the iPhone I received been a refurbished iPhone and never a "new" phone that I was to receive? Any advice on how I can resolve this issue, get the dysfunctional iPhone replaced for a new one at no additional cost? Nowhere in the warranty that I read did it mention this red line indicator light. Also, the iPhone wasn't subject to any misuse, abuse, etc.

Anyway, he did get me setup to receive the carton to mail my phone in for warranty replacement. I sent the phone in and received an email with their diagnosis in a couple of days. Water damage, they said. I called them immediately as I have babied that phone from the very first. I bought a leather case and made sure it was kept dry. The customer service man that I talked to looked at the photos they took of my phone when they received it and said he did not think it looked like water damage to him. He told me to take it to the Apple store and he would call them while I was there for my appointment.

I found out at the last minute he would not be in the day I went to the store, but it was my only day off and needed to go that day anyway. Well the genius opened the phone and looked inside and said water damage too, but the water sensors were not activated, just as the CSR had told me on the phone. I ended up talking to everyone in the store. They told me there was corrosion on the connector where the phone plugs into the cable to charge. So they would not replace my phone. From reading on different websites, it seems like they use the water damage assessment pretty often. I am seriously considering talking to attorneys about a class action lawsuit. I think they would lose the case. Needless to say, I am very disappointed in Apple and no longer believe all the good things I have heard about their company.

I bought Apple Care for all purchases. I contacted the Mac consultants they gave me and, a year later, have been unable to get a competent consultant who can configure the Xserve. We had never opened one of the iMacs because we were waiting for the Xserve network. When we opened it finally, it would not turn on and gave a grey screen saying to reboot. The consultant said to take it back and get a new computer. At the Cambridge store about a month ago when buying an iPhone, I was informed that I was a business customer and was entitled to get a 5% discount and should make sure that I asked for this. The sales person said I had been given the discount once in California and they were giving it to me and that I needed to ask for it. He also said that if they wanted to, they could apply it retroactively and that if they wanted to replace a computer and felt a customer had gotten a bad computer they could just replace it. They said this was how Apple took care of people.

I did not even know there was a business program despite having worked with the business team at Burlington for years and in Chestnut Hill starting 2003. This was disturbing because I had spent an enormous amount of money purchasing a whole new network set up from Mac and now was informed that I should have been given the 5% discount. This week, I was in the Chestnut Hill store trying to buy two more Mac computers. I asked for the business discount and they could not find my company's name. She said that they only had a corporate program for really important companies like Intel. I left the store not buying the Macs because they could not find my name. We were back at the Chestnut Hill Mac store several nights ago and I purchased a back-up hard drive and other items for well over $500. I asked for the discount and they had to get the manager to approve. Then the sales agent began to go through my purchases loudly saying she had to see if they qualified. What qualifies?

Then I spoke to them about getting a good Mac consultant because I still was unable to set up all the network and the Xserve because the consultants they referred me to ended up not being qualified to set up an Xserve. They gave me a name which I called the next day and it was an architect in NC. Then I called Cambridgeside Apple who are really nice and they said it was the wrong name and that the right name would not work because he was not qualified. They worked to find a good consultant and were really nice. They suggested that I bring the non-functioning iMac brand new in and that they could look up the invoice and replace it. Again they said, "Be sure you tell them you are a business client."

I then today spoke to the new consultant company while at the same time my manager took the iMAc to Chestnut Hill. They first told her that they could not look up the invoice. Then I got on the phone and said they could. They looked it up and said it was over a year ago and could not help me. I said that it had Apple Care and was new and they had to be able to help me. They said I had not opened the Apple Care box and registered it. I was never told to open the box, just to keep it because they have a record that you bought Apple Care with the computer. He said that was true but since I did not register the Apple Care even though I bought it with the computer, he would not help me.

I asked for a manager and she said that she had no idea what I was talking about and that it was not clear I qualified for the business program because, "you had to buy more that a couple of Macs." I said that was odd because Apple had decided I qualified and signed me up and I was the one that did not know. In fact, they had my company registered under two different names so I guess they thought many times I qualified. She went on to say she had never seen a grey screen on a Mac that says you have to restart your computer in many languages. She went on and on about how the business account was based on a long term relationship and I pointed out that I switched my company to Mac in 2003 and her store sold me the complete set up and I had them install the software in store before we picked up the computers.

That was the first complete office set up we have grown and last year, we bought all new Mac equipment, Xserve, Mac Pro, new iMacs, 3 Mac Pro notebooks etc. She went on and on about how just because I bought a Mac Pro, it did not mean I qualified for a business program. She was the most unpleasant nasty salesperson I have met in years, matched only by her sales associate the other night rummaging through my purchases to see if I qualify. This one Chestnut Hill Store MA is so rude and so awful that I think people should know and I think Mac should know as it is people like me that built Max. It was very, very unpleasant and I ended up telling my manager to bring the iMac home and I will just send it to Steve Jobs because it looks like Apple has changed and you need to be Intel to be important to them now.

I hope that Apple pays attention because they are really going the wrong way in how they treat people.

I, again, called APPLE who gave me NO assistance whatsoever. There is noone whom I can complain to and no address where I can submit my complaint. They have charged my card and I have not gotten the item. Additionally, I have spent over an hour on the phone with them to absolutely no avail.

After bringing the computer home, we installed the softwares Final Cut Express, I-Work and protection plan coverage for three years.
After installing the softwares, the CD reader never worked. My son tried to play a computer game in mid January and the computer got hung. We assumed at that time that the CD was faulty. However, on February 9th, 2008 he tried to play this CD on another Mac and it worked. Then we realized that the CD reader of the MacBook was not working. The battery seemed to drain very fast.

At the end of January, the computer stopped working. We called the Apple Customer Service and they confirmed that the battery was dead and promised to send us a new battery which was delivered to our home on February 4th, 2008. With the replacement battery my son was able to surf the Internet for a day. After that the replacement battery also died. We realized then that something was wrong with the computer so we contacted Apple Customer Service who told us to take the computer to CAMI Technique, Brussels, Belgium. We took our computer over to CAMI Brussels on February 11th 2008. We informed CAMI the problems we were having with our computer.

On checking the computer they informed us that the AppleCare Protection Plan package had not been activated, although it indicated it was done when we had initially installed it. We became aware that this was not installed only when we went with the computer to CAMI.

The personnel at CAMI kept the computer for repairs. On February 14, 2008, they sent us an email informing us that there was liquid inside the computer. They also indicated that we had to pay for the costs of the repairs totaling 2102 Euro. They mentioned that if we did not agree to pay for the costs we should pay 90 Euro and pick up the computer (without it being fixed).

We wanted further details, so we called up Apple Customer Service on 20th and 21st February 2008. They informed us that CAMI Technique has told them that there was tea inside the computer. We requested them to send us an email with this information and they said that they do not send emails. Since we have not dropped any liquid on this computer and as it is under the guarantee period, we expected Apple Computer to bear the cost of repair and wrote to CAMI Technique Brussels to this effect.

CAMI did not acknowledge our email, but we assumed that they were in the process of repairing the computer. When we did not hear back from them, we sent them few reminder emails to which they did not reply. On March 21, 2008, we received a call from CAMI telling us that there was corrosion in the computer and that if we did not want it fixed we should pay 90 Euro and pick it up even though Apple Customer Service told me that I do not have to pay this charge.

DAMAGE RESULTING = As a consequence of this action the Apple Computer Inc. has prevented my son from acquiring computer skills which we expected him to learn while using this computer. Purchase of this faulty product has resulted in loss of time due to wasted efforts in making a defective equipment perform and trying to get it repaired when defect was identified. The fund tied up in this faulty product has resulted in lack of resource to purchase an equivalent product from another manufacturer.

The following is the result of the complaint: (1) Within a week after sending this complaint to you I received a call from Apple Customer Service and I asked them to send me their report in writing. (2) The person on the phone told me that they do not send e-mails so I asked them to send it by the conventional mail. (3) I think I have waited sufficient time for this mail to arrive. I therefore request your office to look into this matter as soon as possible.

(1) As a consequence of this action the Apple Computer Inc. has prevented my son from acquiring computer skills which we expected him to learn while using this computer. (2) Purchase of this faulty product has resulted in loss of time due to wasted efforts in making a defective equipment perform and trying to get it repaired when defect was identified. (3) The fund tied up in this faulty product has resulted in lack of resource to purchase an equivalent product from another manufacturer. (4) This delaying tactics of the manufacturers of this faulty equipment has put us through lot of difficulties and financial loss.

My one computer overheated so I was asked on the plane to switch it off for fear of fire. Now this one is no longer portable because it lasts for less than 2 hours. Rubbish. Don't buy macs if they treat you this way.

Recently it stopped working altogether. The "genius" said he has finally fixed it by replacing ALL the parts and we should not have any more problems. He then rang me to tell me he had installed the wrong processors (dual instead of quad) and 'could I bring the machine in (for the 6th time down 3 flights of stairs) to replace the processors. We have had enough - the machine is still in warranty and we want our money back

I am now stuck with a product I do not want. Had I known there was a timing issue, I would've examined the product quicker.

The manager said there would be no exception and they would not extend the 14 day return window even though I called immediately when I got home. Apple online says they can't do anything to help because I made the purchase in a store and they have no control over the stores. The store says they can't help because their system does not allow returns by mail or returns after the 14 day window and they are not allowed to make phone transactions.

No damage resulted, but it is frustrating to get the run around.

At any rate we dropped off a functioning computer and were given back a boat anchor. What ever was working on the computer when it was dropped off should have been working when it was returned. What a major let down. I will never buy another Mac again. I have always had good experience on service with PC's I have bought whose name brands I will not mention at this time.

The computer was a high school graduation present for my son. It cost $1,400. I don't have the money now to replace it or even get it fixed. My son now must use my computer for his college work which is a major inconvenience as well.

Their packages are apparently shipped in one large bulk shipment from Taiwan by Federal Express (and the customer is NOT notified of this at the time of purchase), so I don't know how they can offer this service if they cannot provide it. I purchased this computer leaving plenty of room for issues to occur, and be corrected, and now I will not be able to complete a major project that I need to complete by this weekend. I have sent two complaints to their order department, and have not received one response back. My card has been charged, and here I sit without a product. I am paying interest on the charge for the computer to sit in Taiwan for 6 days.

If this is true, Apple is violating Federal Trade Commission rules and could get its core reamed by the feds.