Apple Store Reviews

Just as I was ready to walk out, then a young ** woman showed up - But she too displaying a bad aloof-superior-abrupt attitude and having no patience or interest in the sale, with very limited replies or courtesy. Then she did NOT explain anything or seem to want to do more than say, "I gotta be here, to keep my job, so whatdaya want?" I asked about return policy and was told in 4 words only curtly. I asked about warranty and she speeded thru a brief synopsis which left me unclear of what it was. So I asked a few details which she could barely tolerate or to explain to me.

I still did not understand details of how long warranty was, and her main interest was to sell me the $100 Extra Extended warranty... Instead of telling me of what parts came - With machine itself. When I was not interested in those extras, she grimaced, then sped on to ask sarcastically, what else I wanted to know. As I had previously researched machine online, I looked at physical tablet, I had while delayed waiting... Checked specs on display copy and had pre-decided on model I wanted. So when I said, "With credit card out & ready to pay." She then asked, "Do you want a bag?" And I replied, "Yes, but why ask me that?" Then she pointed to my purse and said, "Maybe you wanted to take it in there huh? How cheap is this store? For a $500 item? I should put in my purse? To save them the cost of a paper bag?

Then when she gave me total final price, she did Not Mention any extra fees but just declared a total. I asked and then she showed it on her small-font phone - when I questioned the total? There was a non-identifiable $5 fee, so I asked what that was ? And as if I were "So stupid", she exasperatedly said it was a recycle fee, but no explanation, just said & done. Her behavior was so rude, making this buying-customer feel as if I should not be there at all, and no one cared about selling me anything! I realized I was IN THE WRONG STORE. And I will never ever never to return to any Apple store again! The disrespectful, unhelpful, dis-interested-in-selling-a-product attitude was so blatant and alienating, there was no on-site Manager available and no site to write a real complaint. They just dont care!

Another time I went to store to get my phone replaced they accused me of having my phone being worked on. It was brand new 2 weeks old phone. When I asked them how did they even think that. They refused to tell me after hours of calls then I was told that inside the phone had finger prints. which was ** because I took it to another store and they said they never heard such a thing. MY advice is stay away from Apple product. From now on I will never ever buy anything they own even if it was free.

So, Apple refused to repair the phone and told us the warranty is null and void. Maybe by claiming water damage, the Apple Store can reduce its outgoing costs of repairs of an obviously faulty phone. The reps basically laughed at me for questioning their findings. They care NOTHING of customer service. Business is too good for them to care or to truthfully advertise that a "raindrop" can cause water damage in the iPhone 7.

Several hours later I am informed that the repair is complete and that I can pick it up. So I go in and am prepared to pay for the bill and ask for my damaged display back. The manager (David-arrogant British fellow) tells me that it is "Global Apple policy to not return parts". I mention to him that I paid for that part and it belongs to me and inform him that that might be breaking the law in Chicago. I then ask to speak to his superior. He tells me there he doesn't have a superior that he is the store manager. I say "You mean you answer to no one?" He says Tim Cook.

Now at this point I know the guy's a jerk and call him on his BS. I say "There is no regional manager you answer to?" He then goes on to say that there is someone he answers to at the store but he refuses to give me his contact info. Meanwhile the person who's taking my money gives me the REAL boss' info and I will call tomorrow. Unbelievable. I'm done giving them money and will campaign with all of my family and friends to stay away from their products!

Also, on Wednesday they offered a $95 credit for the old iPhone and today it is $80 and they won't even commit to giving us the original credit. They said that they would try different boxes of phones and quote "maybe our lucky train comes in." For a tech company to have no idea how their systems work and to not have an integrated system in 2017 is ridiculous, and to have their store manager tell us that there is nothing they can do and "Oh well" is completely unacceptable. Went down the mall to the Verizon store and we are getting a better deal with zero hassles.

After about a 30 minute go round with her about all the things I had already tried in order to fix the problems I was told they would deactivate my account and I would have to provide proof of purchase for my iPhone 6 before they would reset my account. They would not do anything other than give me the script about how to change my password and said that they could not do anything else to help me. I am not a satisfied customer and now have a phone I use for professional interviews that will no longer be of use to me. I will have the phone reset to factory settings and will be forced to set up a new email account (2 of them in order to use it) which proves Apple does not care about its customers or its accounts.

Tech support told me they were escalating the call to a higher level, and to expect a call back within 24 hours. After 28 hours with NO call back, I called them. Another 3 hours of troubleshooting with no success, and I am told they are escalating to Apple Engineers, and to wait for their call back within 24 hours. 48 hours later, still no call back, so. I called. I am told Nothing can be done until the Engineers notify them of what they found. It has now been 9 1/2 days with my iPad, iPhone, and AppleTV, ALL my Apple products unusable, and NO expectation of when they may even work again!

I am using the phone with same problem holding my patience everytime when it get switch off suddenly. I am tired of it and today 12/26/2016 I booked appointment at Apple Store World Trade Center 7:50 pm. Unexpectedly I reached there at 8:20 pm and they said that they cancelled my appointment because I am late where I wasted travel costs unnecessarily. Doesn't matter but still at least they should had check my phone and let me know the issue, so I will be least satisfied because if it is a small problem they can do it immediately or can schedule after. After a long time about an year I realized why did I buy Apple iPhone and struggle with the problem rather I would have bought some other brand.

I left on the journey home and I received the Apple home delivery phone call only to find out that in fact I cannot get Express Delivery but must go back into a store OR send my phone in (no replacement phones available). All the Apple Stores are in MALLS, which are the worst places on earth. Found a Verizon store NOT IN A MALL in the next city over who can order the battery (two week delivery) and install in 10 minutes. Apple should allow for mail and phone solutions. Going in person is not at all pleasant. Using MALLS to house Apple Stores is NOT GENIUS.

I had an appointment to get the screen replaced on a new iPhone at 2:30. I arrived at 2:15 and was initially checked in. 10 minutes later someone came to me and got info off the phone, had me log into my account so that he could turn off the find my phone feature. Then said "a tech would be with you shortly." I told him I just want to drop it off and come back later. He said that the next person needs to get more info. At 3:10 a guy came up to me and said "I need the code to get in the phone." I said it just needs the cracked screen replaced. He then told me he needed it to turn the "find my iPhone" turned off. I told him it was off that the previous person did it.

I explained how long I've waited and that my wife is in the car right out front. I need to get it from her it will take 1 minute. He said I would have to go back in the queue. I asked, "Really? It won't take a minute and you're going to help someone else after an hour wait and 45 minutes passed the time you should have helped me?" He said yup and walked away. I asked him as he turned to get me the manager. He said "if that's what you want" and went to the back.

3 minutes later he said the manager said "you would be the next person." I got the number from my wife and came back and showed the "expert" that the "find my iPhone" feature was off. He said "just go over there and sit down." A young lady then came up me and said "you need the screen replaced right." I said yes and I want to talk to the manager. The manager came out and I explained how long past my appointment time it was and about the rude kid that waited on me, I also told him of my being a service director in a dealership service department, and how much I can take before getting passed off. He kept saying I'm sorry and nothing else.

What I saw was completely unprofessional, unsafe, and unhealthy. I went to Apple store to get iPhone 7 Plus; I went to the store asking for help. Someone told me "You have to wait outside to be lined, someone will help you there." I said "sure, thank you." But when I went outside I found someone taking people's wishes and re-queue them again to another line next to it. These two lines are few meters away from the store because it's in the Mall hallway. Another line is located outside the door; the staff member migrates the second line into a smaller group beside the store.

Now I was waiting, and it was forever, what I saw was shocking. Unsafe: having these stands in the hallway to help in lining people is completely unsafe in case of fire or earthquake, we are in Bay Area. Unhealthy: It's not healthy to stand for one hour without moving. It's unpleasant experience, painful. Unprofessional: It wasn't professional in many ways. Organization: The line wasn't moving. I requested to speak with a manager, the response was that "I would try to get more resources from inside." I couldn't believe that you have four people just to put people in line. Why don't they just help them? It takes less than 10 minutes to sell an iPhone. This mean that you can help 4 people every 10 minutes, a person/2.5 minutes.

Poor handling: I went to ask for the second time. I said I really want someone that understand my situation. A person said, "I am a manager, and I am aware that you spoke with someone, the average iPhone purchase takes about an hour." (Really???) Unethical: I was talking to the people in the line, and we realized that Apple was just using us as a show. They wanted the store to look busy (It's a cheap marketing way to look outstanding).

After waiting more than 30 minutes with no single move, I got very disappointed because I see the staff wasn't busy and the line isn't moving. I spoke again with the manager. I asked "Please help me to understand why it's taking too long, why purchasing iPad or any other thing takes less than five minutes, but we are waiting outside for so long?" He said that there are two answers, "I will say that we will try to get things moving." I said "This is what I see; you are just using us as a show to make the store look busy". He said "This is your opinion, and you are entitled to it, not everyone feels the same." I said, "How do you know?" He answered, "We ask people." Of course, that wasn't true because I was in the line and no one got feedback from us.

Now, that was unsafe, unhealthy, unprofessional, and unethical (Because the store manager was wasting our time to create traffic). Is this what we deserve for our loyalty to Apple? Is our time too cheap to use it as a marketing show for your store? I can't believe that Steve Jobs was striving to cut the operation system start up time for one second while the store manager is intentionally wasting 3600 seconds of our time!

I think people here are forgetting that Apple completely revolutionized the cell phone warranty and repair business. Before Apple came along, you were SOL and just had to buy a new phone. Warranties were non-existent, except for hardware failures. Wireless providers had you over a barrel with their 2 year contracts. I cracked a screen on my iPhone 6. Totally my fault. And I didn't have Apple Care, but they still replaced the glass for me for only $100. Come on. This is amazing! Bought my Apple watch on sale at a electronics retailer for $250 off retail price, and I was still able to sign up for the user class at the Apple store for free. That's great customer service.

Maybe, just maybe some Apple stores are better than others. Maybe, just maybe Apple has slipped in the customer service department lately. But as I read through all of these complaints, I seriously doubt whether most are even legit. My spidey sense tells me that many, if not most of these complaints are coming from people with completely unrealistic expectations or from competitors who just want to slam Apple.

I have many Apple products, and I take care of all of them very well, but this is something I can't control, and as it's Apple product, they also take their hands in the air and said "SORRY WE CAN'T DO ANYTHING." This is very frustrating. I am right at the edge of losing my trust to Apple, its products and its service. I used to praise Apple even if it was costly for some and compared to other phones, only because its great service to customers that it's worth paying for the product.and Apple's customer service, no one can do better than them. But seems like it's changing.

When it was my turn a young representative approach, I show him the machine, he say that I should pay $340 USD in order to replace the machine. I mention to him that it was under warranty and that I see no reason for me to pay extra money for a manufacture defect. And here comes the outrageous part, he takes the machine inside the shop, to consult with his boss, as he states moments earlier, comes out again after five minutes and says to me "you have to pay the 340 USD, because the glass is chip at the corner! "What?" I replied, "there was no chipping when you took it inside. You know what, I think you broke it inside,and now you come to me with this story. Look at the machine's corner, there is no evidence of a bump, it has always been in the case".

He insist on his story, apparently writes a couple of emails documenting the case. I request a copy of them, which by the way were never delivered to me. I take picture of the machine and request to speak with his supervisor. After a short while the supervisor approaches. I explain the case, he holds his grounds on the 340 USD extra fee. I tell him that the glass had been broken by someone inside the shop and that the Apple rep that welcome me at the entrance could testify that no chips were visible. I told him then she had taken a good look at it. He mumbles that those rep should not release comments and turns away from me. I also took out my iPhone, took a 5 second movie, due to my poor memory for faces and situations, and also in order to document the matters taking place. I put the iPhone away, after a polite request and explanation that no filming is allowed inside the shop.

The two men discuss privately and the one with higher hierarchy return to me and say that they will replace the iPad at no charge. I got a new machine, but the fact of the matter is that the Apple Store employees were trying to make me pay for something covered under warranty, and worse, evidence of mishandling and a chip on the iPad screen inside the shop to make it look like it was my bad, is inadmissible and brings up a concern on what is going on inside the Sarasota UTC Apple Store. This should not be happening, it must be informed to Apple and hopefully corrected by proper authority for the benefit of the general public, the consumers and the Apple customer culture.

Last week I order the fourth Macbook Pro retina Beats taking advantage of the summer promotion. Ok I pay as per invoice and then a few hours later apologizing, the Assistance write two lines (of course after having proceeded to send me only Mac without Beats headphones as a present) that as I had already purchased a Mac book this year, I cannot enjoy dell incentive as promised... "TO GIVE THE POSSIBILITY TO PARTICIPATE IN ALL OF THE PROMOTION!!!" Apple thank you but you're quite wrong. I returned the package to the carrier. Lost customer. End. Finito Apple!

I bought the phone brand new in box from T-Mobile. After leaving the store, I stopped at T-Mobile and was shown the history of my purchase with the warranty approval from Apple, which means that it was a brand new phone when purchased. The person at T-Mobile also mentioned that this particular problem was very well-known to Apple and that they used to fix it on the spot. I used to think that Apple was a different kind of company that was forward looking, but it seems that they have changed their business model.

We were searching for some answers at ConsumerAffairs.com and found out that we were not alone. Apparently, ripping off and treating customers like ** is Apple's business model. If I knew this was how they ran their business, I would never buy their products. I thought the iPhone 6S would last longer, but it only lasted for 6 months and she had the nerve to damage other people's property even more by cutting one of the cables in my phone. This behavior is malicious, unacceptable, and she has no right to damage my phone or any other customers'. What you should do before you go in their store? You should definitely take pictures of your phone as evidence and never let them touch your phone if possible. Or never go to their store, period. These two phones are the last investment we will ever make in Apple.

I hadn't left the store yet so I went back asking what had happened and they had to nerve to say "You did not want it to be replaced for $300 and we warned you this could happen." Well no, you didn't tell me that I would be giving you, the Apple store, a completely working phone only to leave with a nonworking taped phone!!! I'm really upset and baffled and I will be filing a formal complaint! I had to buy a freaking new phone when mine was working just fine. I should have taken it to the Chinese store at the end of the street for a better job! Oh and mind you, no apologies whatsoever, they actually gave me attitude! Stay away from this unprofessional store! So much for customer service. They even told me that they didn't charge me. What would you be charging me for, the scotch tape??

This is a very bad experience for me and this is the first time I regret buying an iPhone. They returned the phone to me & said it cannot be fixed by them. I am now moving onto a Samsung galaxy & will not go back to being an Apple customer again after using only the iPhone since 2007. I did not expect such a treatment from such a big company who obviously do not seem to value customer experience or service.

I founded ** #1 online vitamin retailer I took public on NASDAQ and Kroger recently purchased. We had millions of customers we served per year and if I ever had an employee treat a customer the way these people including Rudi treated my family and I they would be immediately terminated. I have spent tens of thousands on Apple products the last ten years. Those days are over. Time to give LG G5 a chance for smartphone and go back to Dell computers! Steve Jobs is rolling in his grave!

I would not replace the screen from a third party then come into the Apple Store and attempt to get my daughters phone fixed knowing they will not fix it. Everyone knows there's always a very long wait as well. Therefore, I would not waste my time. Rachel with her sarcastic comments did not want to even consider the possibly of this product being defective. I am truly disappointed in this store. I have always received exceptional service in the past. Rachel was unprofessional, appeared sluggish and not in tune with reality. I'm wondering if it was more to her story. She was the worst!

I had informed the employee at Park City that I was unable to drive and may take a few weeks to pick up after it was repaired. They said I would be contacted by email. I told them that would be impossible for me since my only source to obtain email was this computer. I went to this store to pick up my Mac on 4-13-16 and they told me twice they could not find my Mac. Then floor manager came and told me I took too long to pick it up and they got rid of it. I am a Vet and I have been disabled for over two years. I had used my disability money I saved to purchase this defective product this business sold me and then stolen from me. These employees at this store were arrogant and laughed to my face about their actions and stated I had no rights and their actions of pilfering my Mac was a normal event in this store. They refused to get me a store manager.

We went in today for assistance and were then told by the store manager that since I tried to unsuccessfully install the battery that they were not allowed to touch it because the phone might blow up and set the store on fire. Now, come on, isn't that too much hyperbole? The store manager then sent me off to Kangaroo Mobile in San Mateo. The man took one look at the phone, told me I put the wrong screw inside, changed it and closed up the phone and fixed it within about 3-5 minutes and charged me nothing. I suggest that Apple reinstate appointment scheduling for the genius bar on their website and train their genius (??) experts on how to install a cell phone battery and get their customer service up to speed to match Kangaroo Mobile. It looks to me like they don't even want to change cell phone batteries but rather just keep selling newer cell phones to the public and make lots of money.

I told him I wanted it in writing so I could go to AT&T and fighting the guy took more than 40 minutes before he came back to the front to tells me "I need your iPad so now the tech can go ahead and inspect the iPad so they can tell you if it screen was replaced or not." So I told the guy "What are you saying you just came here 40 minutes ago and told me that my iPad was a used one. That the screen was already been replaced so you told me this without knowing for sure?" The guy looked at me with a bad face and I told him "What I'm very sorry I'm the one paying for this not you OK and I need to find out what's going on."

He replied "Yes" and an attitude way "You broke the iPad." I just had to walk away. I have never been treated so bad in an Apple Store at Dadeland Mall. From now on no more Apple products are allowed in my home. I still have my first iPhone 3 in mint conditions. I have my iPhone 4 my iPhone 5 and it's the last one I will ever have from Apple products.

After reaching home, I find that there is no cable. Called them, took a good 40 minutes and after a while, I was informed that I did not hand in any power cable therefore there is none to be given to me. I had trusted Apple & its service! but this was not on!!! The audacity of the staff to lie to me, and after much ado, asking to speak to manager, he informs me it will take hours before he replies. I am absolutely angry, spending more than half of my day to sort this and going back & forth to Stratford. I truly am going to ask them to pay for my car park, time & fuel. This is ridiculous! Telling me I am a liar than not bothered to say sorry nor willing to courier this? This is the poorest of service I have ever had especially from Apple! Unless I get compensation, there will be no more Apple products in my house!

The manager then said to my husband who is African American it has nothing to do with the type of customer he is. It's just the way they handle things. I'm Caucasian and have never had anyone refer to me as a type of customer. What else would that even refer to besides race because everyone in there was one type of customer? That's an Apple customs and my husband was no different. We own many Apple products and I'm disgusted it's 2016 that they are a billion dollar company and you have managers refer to people who spend their money and pay their check in this way.

I have to give credit to AT&T because they kept telling us they did not understand their 13 day policy and had not heard of it being a day shorter than AT&T's policy. It is disheartening to feel like you don't have a voice. I feel we followed the instructions we were given. I will never walk into an Apple store again and this will be the last Apple product I ever plan on purchasing. We weren't asking them to bend the rules, just be fair especially when the last person I spoke to (I have it documented) told me that I had 14 days to make my return. I know we spent over 8 hours trying to get this resolved. Time lost.

I was re-directed to the work bench at the back of the shop to speak to a colleague who he assured me would help me. So I proceeded to the rear. "Excuse me, my phone batte..." "The queue is over there," an irritating guy with the ear wire says. "But I only have a question", I tried... "She will answer your question once you queue and when it's your turn," he added. "Oh! Ok!" Never seen such horrible hopelessness and 5 star pretentiousness before. The staff either wander around aimlessly, in Jobs style T-shirts, iPads in their hands and if they're lucky (means senior I suppose) a wire from their ear or else sit on bar stools looking wonderingly into their smart devices.

It's one of those shops where you have to queue to ask a question - a first I must admit but then this is the greatest company in the world so they say, maybe it's a good thing. So I went over to the informal line in the middle of the shop and joined the queue - waited for 10mins till my turn was up and started again. "My battery is..." I started. "Do you have an appointment?" she jumped in. "To ask a question?" I exclaimed. "No. To see a specialist," she said. "Not sure I need a specialist. I only have a battery that doesn't last more than 4 hours; is that normal?" "It depends," she concluded. "Only the specialist can answer." "Okay, then can I see a specialist?" "Yes, of course but you have to make an appointment." "Okay what time?" "Any time on Thursday." (Today is Monday!!)

After some attempts to explain that I only wanted to ask a question, she showed me to the door. I went straight to the Samsung shop who offered me 1250DHS (about $350) for my iPhone 6 and short lived (about 9 months) Apple experience is over - what a relief, no more iTunes, no more iCloud, no more 190MB updates every 2 weeks. Back to - a lesser evil - Google and the Droids. It feels good to be back!

The email was never sent and I checked spam/confirmed that the correct email address was used. I also asked for the name of the store's manager but the Apple tech said that he couldn't find it, which is definitely a bunch of bull. After working with computers since 1982 and the numerous bad Apple experiences I've had/heard My suggestion is to Never buy Anything from Apple.

Yesterday I went in Apple Store again because the deadline expired and I had not yet received any email from Apple Store notifying me it. The attendant told me that the request was made and that she'd have no new deadline to give me. She also told me that she'd not have that information in the system and gave me no choice than to wait.

It is impossible be without cell nowadays. I need another alternative as soon as possible. Or Apple store gives me the same discount to buy an another model, or give me a phone for temporary use until my request arrive. I can not just wait without a date. I believe that Apple wants to satisfy your customer, and I hope for a solution rapidly.

I reminded him that the issue with the phone is very dangerous and whether he or Apple can take responsibility in case an accident happens and he still refused to provide a simple answer. He kept insisting that the tests do not show anything is wrong. I am quite fed up with the level of customer service I am receiving from these people who represent Apple customer service. I get way better customer service at Costco or Walmart. Certainly, Apple is the last product I buy when shopping for any smart phone.

Next time I need an office laptop, I'm going back to PC. Owning an Apple Laptop has proven far too inconvenient for the self-employed who don't have paid time off to make multiple trips to an Apple Store every few years to continue to fix APPLE's OWN INHERENT PRODUCT PROBLEMS and to be at the mercy of when Apple feels ready to support their products.

Tonight really took the cake. I had an absolutely DISGRACEFUL experience with the closing manager at the South Windsor, Connecticut store. Let me start with the fact that I have been working in retail for at least past decade of my life now and I know that more and more of large-scale corporations are leaning towards online sales. This is out of "convenience" to the customer (or in my opinion a way of hiring less store employees across the board in a company). Companies have set their sales up so that a customer can purchase an item for a quick pick-up that very same day at a nearby location. Again, this is supposed to be a "convenience" to the customer.

So, tonight I did just that and purchased a typical iPad Mini that most all Apple locations readily have on hand. On the order it said, "Pick up: Available Today." It did also state that there would be a confirmation email when the order was ready to be picked up. I did not have time to wait as I only had the free time to pick it up before the store closed so I headed in that direction thinking logically as most would that how much time do they need to get a stock item on their shelf "ready." Heck, I don't mind waiting a few minutes for them to prepare things if need be.

I headed in and they greeted me after a few moments and I told them that I was ready to pick up my item. They started to look it up, but couldn't find anything which made me concerned as I process credit and loans in my retail position all the time. So, I understand the speed in which transactions process electronically and had the expectation of Apple being an efficient company.

The young lady who helped me, called Apple Online Customer Service to question it further. During the end of that call, so she proceeded to tell me that the order was placed on a 24 hour hold for fraud which was even more upsetting. I glanced at my email on my phone to see that the order had processed on my credit card . She then advised me to call Apple Online Store back to speak with verification (rather than connecting me herself to someone).

I called them back myself to get a woman who told me that it takes 24 hours to process the sale and there was nothing they could do other than have me drive back tomorrow (which was a time that I was not available after already driving an hour round trip to/from that location), but that there was no holds or fraud notifications on the order. She suggested that I spoke to a verification specialist about the fraud and then transferred to me to a menu that kept asking me to punch in an extension which further frustrated me.

I then asked the young lady in the store if I could speak with a manager who could help clear things up as I had come so far. So, this older man who was the manager that evening immediately confronted me after speaking with her. He aggressively asked if I had received the email that it was ready for pick up. I said no, but it said ready today and I did not have the time to wait before closing. He cut me off and argued that I was wrong for even bothering to come in for that item without any confirmation of it being ready. At the point I purchase that item, it is MINE. I should not have to be told when I can have it when I am a paying customer. That 24 hour hold is a CROCK if I ever did hear one. I sell orders for thousands of dollars in my retail position via online for immediate pick-up in store. My order was a measly three hundred something dollars which any fraud department would have squared away in no time.

I said, "Maybe I should of bought it from Best Buy and they would let me pick it right up." He encouraged me to go ahead!! He continued to argue with why I was wrong (something that you should NEVER do in retail with your customer). He then just turned his back to me and walked off as I called my friend asking what I should do as I was extremely upset and on the verge of canceling it. If it wasn't for the fact that I am leaving the state before this weekend and this wasn't a gift for my friend who wanted this particular device badly, I surely would have! This has been one hell of a first year dealing with Apple and I am completely turned off.

I told Zach that I had accidentally broke my LVDS cord and needed to have it replaced. I and Zach turned on the machine where you could see windows and the system starting but it was dim. Zach stated he knew exactly what the problem was but did not have a tech to look at that moment. He then stated I should take it to an independent apple store to have it looked at on 132 F street in Omaha. I told him that I would be pulling my car around to pick my computer up. When I pulled up to the front of the store. An apple rep started coming out the door with my computer with no cover in the pouring rain. I stated "What the heck man" with my computer being drenched in water. I took it to the independent retailer who could not tell me anything because they did not have the appropriate equipment to do so. I then took the IMAC back to the apple store and proceeded to let Zach know that they could not help me and we needed to check it in.

After arriving home a short time later I received a call from the apple store. He introduced himself as Ralph and stated there was a crack in my screen. I told him there has never been a crack in my screen. He stated there was one and I told him that was false. He called back a short time later and stated that he had taken the LVDS cord out of another display and put it into mine and the backlight worked and everything was running smooth. I then went up to the apple store with a friend of mine named Josh. Zach proceeded to bring the computer out and pull the tape off in the upper right hand corner to show where the crack was. I told him "That is not a crack. That is clearly water from your worker carrying my computer outside when it was raining." I then said "ok I will be back tomorrow" because it was getting late.

Saturday 9/19/15, at this time me and my wife decided to go up to the store and we spoke with the manager Emily who was polite and kind and did speak with us regarding the matter. I told her the situation and that they were saying it was a crack when it was in fact water in my screen from their negligence. Another tech stepped out and stated it was a crack in the LCD panel and I stated it's not. Emily and the tech stated that they should not have worked on the computer since it had work done to it and that the techs were not following proper guidelines. She stated that she would get to the bottom of this and that she would get back to us. However, we again saw no honesty from the employees at the store and no sense of holding people accountable or investigating by the managers. Instead they just kept telling me and my wife we were wrong. We decided to leave due to the overwhelming frustration.

I myself have built screens and computers upwards of $6,000. I clearly know what water in a screen looks like but at this point I wonder the type of education the techs had when they could not see something plain as day. On Monday 9/21/15, I received a call from Wess at the Apple store who stated that the new cord came in and now the computer was not working right. I stated that it worked fine just two days ago according to you guys. Now it is not working properly. He stated that there were two pins stuck in the LVDS cable slot. I told him that I would be up to the store pick up my computer shortly. Upon arriving I asked him how on earth my computer went from being diagnosed and working not working right. I stated "It seems like you made a bad situation worse." Wess stated "Yes that does happen sometimes." After looking at him in awe for a couple of seconds I asked him to see the new cord and he stated "No you cannot see it."

I then stated "Can I please see the problem you're talking about because it was not there when I brought it in?" Again he stated "No I am not going to put the cord in the computer so you can see the problem." He stated "There are two pins stuck in the connector slot and that you needed a 100X magnification microscope to see them." Again I looked at him in awe and could not believe the excuses I was hearing. I asked Wess a question if it is common practice when a part is broke to not check and make sure everything is clear before sticking in a new part. Wess stated "No we do not do that." I said "Wess please listen to what you're saying, you're telling me that anyone who brings a computer into apple to have repairs on a piece broken off, you would just grab a new one and stick it in there before checking it out according to policy." Wess stated yes. Wess then stated that they don't make mistakes and that they are the best techs in the world.

At which point I replied "No you are not the best techs in the world, do not dare say that because you are humble-bragging. If you are the best in the world I am sure apple would have that on their website telling people to come to Omaha, NE." After that comment I knew that I was dealing with an individual who thought of himself too highly to admit any mistake. I then asked him to see a manager and he kept sidetracking the conversation. I asked him 5 more time to speak with a manager but he would not tell who in the store was a manager. I then asked him if the cameras above us had audio because this just is not right. Wess then stated that Emily and the tech with her were new and they did not know much about anything. I said WOW way to put your manager under the bus. "Wess, have you ever heard the saying attitude reflects leadership?" He shrugged.

I asked him about Mckenna who was the manager of the tech department and again Wess stated "You would think he would know, he does not know either" and smirked. I attempted to remove some of the blue tape from my computer and Wess stated that I was not allowed to do that because it was against store policy. I asked him how Zach was able to do that when my friend was here with me and he stated that never happened and I told him "Yes it did on September 18th, 2015 @ 4:30 pm." I the shook his hand with every ounce of dignity I had left and just wanting to get away from this store of dishonesty. Once the computer was looked at by an independent technician and determined that it was in fact water under the screen, I then took pictures of said water drops in order for the store to see when the computer came back. There were also no pins located at this time either by the tech under magnification.

September 22nd, 2015, I went to the apple store to show them pictures that it was not a crack and was indeed water. McKenna approached me and stated he knew the situation and the computer was cracked when I came in. I showed him the picture we took with a tech and he stated there is a crack somewhere else. I asked him to show me because now they are lying and making stuff up. He said "I never actually saw the crack" and I stated how you can make that claim. He stated that if I did not stop moving my hands when I talked I would like what happens next. I asked him "What happens next?" and he said "I think you know." I told him "This is exactly the type of treatment that have drove me and my wife to tears and feeling like we're nothing to apple." I then submitted to McKenna what Wess said about him not knowing much at all and McKenna said that is true and I looked at him dumbfounded as to why he was a manager.

McKenna then stated "Wess knows a hell of a lot more than me and he certainly knows a hell of a lot more than you." I just could not believe what I was hearing. It felt like I was in a bad dream. McKenna said there were pictures of a crack and I asked him to show me the pictures as proof. He said "I cannot let you see those." I said "Why go check McKenna. Go check the evidence. Your techs are lying and manipulating the store to their advantage. After being gone for ten minutes and talking with Joseph from apple care who is a tier 2 manager, McKenna came back out and said that the pictures did not exists. He said that he just could not figure out why Zach ordered another employee to take the computer out in the rain. I told him "Thank you that is the appropriate way to be a manager and that is how I expect you to act." He would not however look at the evidence to see the crack as water.

In conclusion, I would say that this is the worst experience I have ever had at any store. Sure when I make a mistake I own up to it. I don't lie, cheat my way through it, make comments such as I am the best in the world to customers, tell customers that the tech knows a hell of a lot more than me. Sure there are individuals in the store who are pleasant and kind and I say thank you for the work you do. Then there is Ralph, McKenna and Wess who clearly have no direction when it comes to business therein. Wess and Ralph make up lies, and McKenna believes everything he hears from them without doing quality assurance. It's a travesty because I do not believe I can ever trust that store completely. It makes me sad to think about this experience and my wife wanting to call the news and report the things that are going on. However, I feel 2 rogue technicians and a rogue supervisor with their own agenda.

I challenge apple to send one of the best techs in the world who designed and built these machines to put their feet back on the ground. This should never happen to any customer and especially not one who have 9 apple devices in their home. I call for all 3 of these individuals to be reprimanded and dealt with accordingly. I am sorry you might lose a customer over this as it is hard for me to stomach walking in that store after so much belittling and embarrassment. I would also like to say thank you to Joseph and all the people at apple care who investigated and found out the truth. Included is the picture of the water that they say was a crack. I am not sure how their eyes work but if they did have microscopes with that much magnification it would be an easy thing to determine.

My son went into the Apple Store in Edinburgh to be told this was not the case. They could not exchange it. What they offered was he buy a different strap and a UK charger to the cost of £170. I had no need to buy this watch in NY and would never have had the salesman not told me it was no quibble exchange policy on several occasions. I then contacted Apple after sales to be told I had to deal with the NY store. I spoke to someone in NY all at my expense. I was on the phone for almost an hour trying get a compromise.

The option I was told was the watch had to be returned to the store and I could get someone who was going to New York to swap it for me. I paid cash for the watch 3 days ago. Now I am out of pocket close to £200 between phone calls, new watch strap, and charger. Come on Apple, this level of service is unacceptable for a company like Apple. Any suggestions where I go from here. I would like to take this to the papers. I was purposely mislead on every count.

The next day the laptop was unexpectedly shutting down due to RAM issues, which I figured out by the three beeps it gave on startup. So I went back and told them the issue. The so called genius said that there is debris in my laptop which he cleaned and vacuumed and handed back to me after 10 mins. I got home, turned on the laptop. It worked fine for a while, and again same issue. The problem was with the new refurbished logic board that they installed.

I went back to them and again told them the issue, so one of the geniuses said he will fix it in 3 days. I got back home and the same day they called me and said the laptop was ready for pickup. The next day I went to the Apple store and picked it up and went to the nearby starbucks to sit there for few hours and check if it doesn't have any more problems. I turned it on and clicked on "About my Macbook" and what I see is 2.5 GHZ core i5 processor which they DOWNGRADED from 2.9GHZ core i7 processor. I had to go back and inform them now. Again, they have taken in my machine which they will again send it to their repairing facility and it will take another 5 days and god knows if it will still be working fine or not. They wasted my time and money in waiting lines and traveling.

Upon contacting the manager, who asked this "genius" about the situation, she blatantly LIED and said she had asked if I needed my data BEFORE she started. Who would NOT need their data?? An extremely lame attempt to CYA. Why would anyone be upset near the end of the process regarding lost data, if they gave the ok at the start, to delete it? Not even a moron would argue that logic.

Upon contacting the supposed highest level supervisor via the Apple customer service #, I was given the song and dance about how they were so sorry, and at the very least would see this doesn't happen again. What good does that do me??! Upon repeated attempts to follow up, Apple just ignored the situation. Much like insurance companies, their policy seems to be, "Let them hang in the wind, and they will go away." Well that ain't happening! If anyone is interested in a class action suit, post your interest on this complaint forum, and I will follow up. Apple should be ashamed of themselves.

I have made a complaint to Apple, at the store with this manager in Carlsbad CA and will also complain to Apple "feedback" online as suggested, as well as to Consumer Affairs. It's like the Apple conglomerate could care less about their consumers and have made it so it is now a loss for me and my iPad being locked, so it cannot be used for my business. And no one cares or follows up, they would rather just lie to avoid any responsibility for their actions that caused me not to be able to use my ipad when they knew it was wrong and tried to cover up their actions, to the point of lying, so they would not have any liability for it. They just want to cover themselves against any liability and will, at the cost of their consumers. They have a failed policy, no training on protocol for technicians and no responsible accountability or reporting of their own bad service to the customer. And then by their manager at the Apple Store in Carlsbad CA as well.

I will NEVER purchase an apple product for my personal use. I am a Samsung fan. My daughter will have to do without. This company is definitely not consumer friendly. Don't understand how people are like lemmings.

I need to get the solution for this as I cannot spend 2000 dollars straight away that my Mac has a water damage and they can't fix. I got the receipt which clearly shows that they will change the keyboard and drive without any charge. Now they change their statement and telling me to buy a new one which will cost me fortune. They stated to me that they can fix the keyboard and drive. So why they are changing their statement? The genius technicians don't know anything as they can't even tell what the damage as it was working fine when I hand it over to them. They wasted my time, effort and now trying to rip me off with their ** reasons.

So they connected me to the store for a price quote on getting my retina display replaced as I believe it is cracked and the employee I talked to had no idea as to a price estimate. He then asked his supervisor instead of simply having me talk to the supervisor. He gave me a quote of $300-$600 dollars after mind you I've already spend $250 on an extended service plan which is clearly good for nothing.

On top of that I was looped between different departments the entire time I was trying to get customer service. I've owned macbooks before and I purchased a black macbook back in 2008 and had it for five years and never ran into any of these problems when I contacted Apple. I don't know what happened to their service, but it has severely gone downhill. When I called back to talk to the customer relations department the original operator actually laughed at me while I was explaining my issue. I was hung up on twice during the entire process, and have now been on hold for approximately 25 minutes waiting for a customer relations representative.

And yet Apple has never given the shaft to corporate giants who sell iPhone/iPad charging docks. I own 4 Sony charging docks currently - 3 with lightning adapter and 1 with older, 6-pin adapter. They still charge all of my Apple devices just fine, year after year, iOS update after update. How can that be? Could it be that Apple wouldn't dare lose Sony's business and goodwill?? But they don't mind losing mine. Apple can't afford (and has no desire) to cause such a ** storm for its corporate partners. The difference is, Sony can afford it. I can't.

Most individual customers, who have made Apple what it is today, can't. Does Apple know this? Hell, yes. Do they stop? Hell, no. So Google, here I come. At least I won't feel as though I'm paying a mugger to rob me. So what's a fail safe method to drive away loyal customers? Make them feel like marks and dupes for having done business with you and for trusting you to conduct your business in an ethical manner. Well done, Apple. "Enriching Lives"? Not from where I'm sitting - looking at the last Apple product I'll ever purchase.

My thought is how do they know something inside is broken if they never took the screen off? If they can plug it into a computer and see something is wrong right away, why did we waste an hour waiting for a repair when they could have just called me 15 minutes later and told me to buy a new phone? I think if everything was working and the customer has to pay for the repair they should fix it anyway. Since obviously whatever was broken (if there really was anything broken) was hurting the operation of the device. Why would it matter? I really don't think they actually even try to fix things. I think they just tell you to wait an hour and by that point you have been there so long you will be willing to fork out the extra cash. The Apple Store is garbage. Most employees do very little work if anything and are paid like $14/hr for it.

Clearly this is why everything is so overpriced and everything has to be an up-sell just to cover the overpaid kids. I have tried to convince my 17 yo that the iphone is like designer clothes, all flash with a high price tag but not practical but kids have to fit it. Why should I be surprised the come out with a new phone and brag about new features that have been on entry level android phones for years. Apple is a marketing giant but their product is just another overpriced designer handbag.

I have previously purchased 2 x iPhone3s, 2 x iPhone4s, 1 x iPhone6, 1 x iPad and was about to purchase an iPad and an Apple Watch (for my birthday on 8th May), needless to say after that customer service reaction I will not be buying any further items from Apple. I will this weekend buy an Android tablet and once I'm used to the layout and in need of a new phone I will be switching to Android. Goodbye Apple pathetic customer service.

My other experience at an Apple Store was with my MacBook Air. My computer battery was not holding a charge, so I took it into the Apple store at Mayfair Mall in Wauwatosa and they replaced it at no charge, even though the computer was 2 days out of warranty! I've always enjoyed buying products from their stores, even if my experience with Apple's actual products were sometimes not perfect.

I could not get any assistance other than some robotic millennial who just seemed to be interested in citing Apple policies and that somehow made me into the villain. I left the store after 2 hours basically "screwed". At some point I reached a fellow named ** who helped me restore about 25% of what I had when I entered the store in the first place. AWFUL EXPERIENCE AT EVERY LEVEL IN EVERY WAY.

JOINT VENTURE - USELESS: I pay a premium ($499.00 per year) as a Business Customer to receive assistance with business needs and consultation on solutions. I went in and asked for solutions on 3 needs: 1) A CRM that integrates Apple and Mac Office -- the "expert" was clueless and offered not one idea nor would he research it any further. 2) Wanted a platform for sharing files within our business -- again the "expert" had no idea how to do something that would be simple and straightforward and a no-brainer for anyone with any experience and an interest in helping the customer.

3) Requested a software solution for displaying and managing schedules of several people simultaneously along with protocols that lead up to certain business events -- the "expert" again had no idea about this. Summed it all up to say we needed to hire an outside consultant and summed up Joint Venture as basically a service that gets you ahead in their service cue and that they had no expertise in business matters - OMG.

PHONE TOTAL DISASTER: Thursday I walked in with a perfectly working phone - no thanks to Apple. I asked them to move my data onto a new 6 Plus phone. They assured me it was a very simple matter that would take minutes given my phone was backed up to the present. They first had me erase all of the data on my old phone and assured me that it would be retrievable in minutes on the cloud. I stood there like an idiot for an hour waiting for the new phone to be loaded up. It failed 7 times -- They explained to me that their wi-fi hadn't worked properly for a few weeks and that it wasn't possible to reload the phone in the store and that I would have to do it myself at home. They did not care and did not take responsibility for having me erase my phone when they knew in advance that they could not restore the new phone from back up.

Again I was talking to a millennial robot - who had no clue about customer service nor what he had just done or the consequences to me and my business and the loss of time. I went home and followed their instructions and it estimated 7 hours to re-install from back-up. It never worked and just kept displaying message "cannot restore back-up". I ended up re-building the entire phone which took hours. I was without a working device for 12 hours -- mind you when I walked in the phone I had worked perfectly.

The next day I called the store and spoke to the manager ** - OMG - this explained EVERYTHING. I encountered a rude, angry, argumentative, domineering know-it-all who didn't listen, interrupted me constantly recruiting Apple-speak gibberish and never showed any interest in my actual problems, providing a solution or even getting that there may be a Customer Service issue with some of her people.

It became clear what the problem was within a few minutes - ** the manager models bad behavior for her staff. There is no way in hell that I would ever speak to a customer that way. No way that I would scold them and blame them for the problems their "geniuses" caused. This has amounted to countless hours of my amateur attempt to restore data. I have about ½ of what I had 2 weeks ago. I plan to never visit that store again as long as that person is presiding over a culture of incompetence, bad manners and poor people skills. APPLE HAS TAKEN A NOSEDIVE - CAVEAT EMPTOR.

Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range. If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge.

Eligibility - If your iPhone is in working order and exhibits the symptoms noted above, use the serial number checker below to see if it is eligible for this program. Finding your iPhone serial number is easy. See how. Replacement process - Choose one of the service options below to have your battery replaced. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order. Please call your service provider to confirm that battery replacement service is available on the day you visit them. Apple Retail Store - Make an appointment here. Apple Technical Support - Contact us.

To prepare your iPhone 5 for the battery replacement process, please follow the steps below: Back up your data to iTunes or iCloud. Turn off Find my iPhone. Erase data and settings in Settings > General > Reset > Erase all Content and Settings. Note: If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

Additional Information - Apple may restrict or limit repair to the original country of purchase. For iPhone 5 devices purchased in EEA member countries, service is available in other EEA member countries. If you believe your iPhone 5 was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund. This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 5. The program covers affected iPhone 5 batteries for 3 years after the first retail sale of the unit.

I tapped in my serial number and I was really pleased to discover that my phone was one of the models that was affected. I therefore booked an appointment at the Genius Bar in the Apple Store at Lakeside for 8.50 this evening. We arrived on time and spoke to one of the advisers who checked my name off on his iPad and asked us to take a seat. We then sat there for over ten minutes seeing loads of their staff coming in and out of the repair area but not one of them acknowledged us. Eventually ** asked one of them how much longer would we have to wait and we were told that someone would be with us in a few minutes.

A young man came out and I explained to him the problems that I had been having with my phone. I also informed him that I had checked on their website and my phone had one of the serial numbers that are eligible for a free battery replacement. He then advised me that he would get one of the repair staff to have a look and would be back with us in a few minutes.

When he returned he had a rather serious look on his face and told us that he had bad news as the water damage indicators on my phone are red and this would mean that they would be unable to replace the battery and my only option would be to purchase a replacement phone for £179.00!! I was fuming. I pointed out the fact that my phone is in perfect working order and the only reason I came to the store this evening was due to the fact and that Apple had stated that the battery that had been supplied with my iPhone was faulty. I was then told that they could not carry out any work on my phone due to the damage. I then asked them if they were prepared to simply give me a new battery which I could get replaced elsewhere but they refused as it was against their rules!

I then asked to speak to the Manager who told me exactly the same thing. However, he was prepared as a gesture of goodwill to reduce the cost of a replacement phone to £120.00. I told him that I was not willing to accept this and I asked him to show me where it stated that the battery could not replaced. The Manager then pulled up another document that quoted their policy on changing batteries. I then pointed out to him that “this was not referring to faulty batteries that had been recalled by Apple. As you can see from the document in bold above it makes reference to a broken screen but there is no mention of water damage.” I think that their Customer Service is a total disgrace!!!!

They gave me two choice, either go away with an unuseful phone or spend 299 plus tax on a new phone. I never expected this can really happen! I asked the staff if I can get a report of the test and she didn't give me any further info on the test except for emphasizing I've already signed the consent and I should've known the risk. I was so angry but I need a phone. So I had no choice but spent more than 300 bucks on a new phone. The package of the "new" phone is different from the actual brand new phone and the warranty of the "new" phone is the same as my old phone, which only has several months left. The staff also took my old phone away.

I felt the whole process is not transparent at all. I had no clue about what exactly did they test and what was the reason my old phone failed the test. Even if that was real - that my phone failed the test, apple store should not set my phone on unuseful mode. I should have the right to decide what I would like to do with my phone. The staff in the store were not professional. They refused to provide any more info. My family and I have been using apple products for several years. We'll never consider buying them again due to this disappointing experience.

When I got there, they WOULD NOT let me have the computer since it was my 15 yo son that had dropped it off and not me. I BOUGHT AND PAID FOR THE COMPUTER WHICH WAS IN THEIR RECORDS AND HAD PROOF OF BEING HIS FATHER yet that was not enough because of "THEIR POLICY!!!!" What was even more shocking was, when they did bring the computer out, they told me they could not fix it!! I WAITED 2 DAYS TO PICK THE THING UP JUST TO HAVE THEM TEL ME THEY COULDN'T FIX IT!!!!! On top of that, they implied that it was my son's fault that it was not working and therefore would not replace it!!! By that time, I had heard enough. I asked for the manager, and she was even LESS helpful if you can believe it!!!

At that time I was holding the computer, so I told her that I didn't care about THEIR POLICY, explaining that my son needed his computer and I was not going to fly him back just to "pick it up" especially when they did NOTHING for us. I, at that time, was holding the MacBook and told her I was leaving the store WITH the computer whether she liked it or not, and the only way she was going to stop that is if she called the police or security, at which time I would sue them for false charges and allegations of theft since I COULD PROVE AND THEY HAD PROOF that I WAS THE OWNER OF THE COMPUTER!!! You would have loved to have seen the look on this 20-something-year-old's face at that one. Obviously not very experienced or experienced enough to properly manage a Mac Store!

The good news is I took it to a private Apple Repair outfit, and they had NO PROBLEM fixing it. I can't remember what was defective, but it WAS NOT due to my son abusing it, but a defective part issue. I think it might have actually been the battery was not charging. Not sure. I was so wasted emotionally from dealing with all this that I didn't care anymore about complaining since I got it fixed for a minimal amount of money, and got it to my son. Oh, just to add, I DID NOT HAVE TO MAKE AN APPOINTMENT to see the private outfit and they fixed it within a day!

Second incident; today, March 12, 2015, Apple Store, Fashion Place Mall, Murray, UT. My relatively new iPhone 6, ~6 months old, stopped receiving cell phone network connections or connecting about 10 days ago. Tried soft rebooting, checking all the system issues possible with the phone and nothing helped. Took it in to Sprint store and the assistant there Dxd and fixed the problem almost immediately. He said it was a software glitch that had been happening with iPhone 6s that he had seen before and just dialed ##update# which sent it to an update of the Apple software which fixed it. Unfortunately that fix only lasted a few days until it was not connecting again. That fix would not work again so took into the Sprint store and they tried a number of other reboots and other things, none of which helped and I was told it was a defective SIM card or Antennae and would need to take to "Apple Store" to get them to fix/replace it.

He went online with Apple and put in the phone and the problems and the diagnostics told him the same thing, that I needed to bring it into their store. He had to MAKE AN APPOINTMENT AGAIN for me that the soonest was in 2 days!!! I had to go without cell phone service for another 2 days! Thanks Apple!!! That was this morning at 10:20 am our time. Well, I thought my last experience at their store was probably an aberration to the rule, and besides, this was a different store than the one I had gone to 3 yrs earlier. WRONG!!! The TECHIE that helped me told me he wanted to do a hard deep reboot which I told him we had already tried at Sprint. I told him they had said it was a defective SIM card or Antenna. Of course he wouldn't believe me. He said he would do the deep reboot which would erase ALL THE DATA on my iPhone and asked when I had last backed it up. I told him I did not remember so I did not want him to do the reboot.

He didn't even offer to do a backup at the store first!! He said it would take a while to do this and I told him I did not "have a while" since I am leaving tomorrow on a plane and NEED A WORKING CELL PHONE!!! I asked NICELY, if they couldn't just give me a new iPhone since this one was defective, and then they could just transfer everything on to that one, and take this one back. "Oh no we can't do that!!!" ARE YOU KIDDING ME!!!! A MULTIBILLION DOLLAR COMPANY AND THEY CANNOT EVEN JUST REPLACE A DEFECTIVE IPHONE WHICH IS THEIR FAULT!!! This time you should have seen the look on my face!!! I think he crapped his pants when he saw it! I told him that that was not acceptable and I needed a new working phone now and could not wait.

He reiterated that it was better if he did a deep reboot on the defective phone rather than give me a new one. WHAT!!! HOW IS THAT BETTER!!! I didn't say that, but what I did tell him was that I was done with Apple. I would just take the phone back to Sprint and since I had insurance on it, get Asurion to overnight me a new iPhone since APPLE would not back up their product. He didn't even try to offer me anything else. He just let me leave extremely disappointed and making the comment that "Apple Service is useless" which I DID SAY and DO MEAN and KNOW from experience now. I took the phone back to the Sprint store again and told them of the experience and said based on that, I would like to switch to an Android instead since I NEVER wanted to deal with the "Apple Store" or "Apple " again.

I told them Apple has the greatest TECHIES of any company, unfortunately NO ONE at Apple has ever taught them proper customer service nor implemented any proper customer service policies!!! Fortunately the Sprint office manager was there today at this time and heard the story. He happened to have a couple NEW SIM cards available (normally they don't have them in the store) for the iPhone 6 and took the current one I had out and put in the new one in. VOILA!!! INSTANT SUCCESS. My iPhone is now back to working like new and connecting with no issues and I DIDN'T HAVE TO LOSE ALL MY DATA!!

Lesson learned: DO NOT EVER GO TO THE APPLE STORE FOR ANY SERVICE FOR ANY APPLE PRODUCTS - try your cell service provider first and if they cannot fix it, go to a private Apple Repair store like "Simply Apple" or some other. They would have saved me 4 days of frustration and had it fixed and connected within minutes!!! Sprint by the way charged me NOTHING to replace the SIM card. APPLE COULD LEARN A FEW LESSONS FROM SPRINT AS WELL AS OTHER ON WHAT CUSTOMER SERVICE REALLY MEANS!!!

Now it's Mar. 3 and I still don't have the item. So I called back the Apple store again asking what happened to my order. They said UPS messaged them that there was a 'delay' with the shipping of my item. So I asked them if they know when I might receive my order, but they said they don't really know and they can't give me a time frame.

I also asked them if they know where it is now but they said they don't know too. So I ended up on deciding to just refund the whole thing, which was $740 in total. I'm very mad 'cause it feels like I just waited for nothing and I still have to wait for 3-5 days before I get my money back. I'm really not gonna buy anymore product from the Apple store; didn't even know they'll be coning from China. I'm really disappointed.

The Apple phone representative was very helpful creating my case and securing an appointment at my local Apple Store today. I arrived early and was seen pretty close to on time on a very busy day at this store. After explaining the issue to the tech and that ultimately all I hoped to do was regain power so I could back the phone up, the tech went back into the repair area behind closed doors.

A few minutes later, the tech returned and explained that the battery was not the issue and that the issue was greater and the phone needed replacing. I asked that they replace the battery since I was eligible with hopes it might by some chance work again. The tech had a manager approve the battery change and asked me to return in one hour to pick up the phone. Upon my return, shaking her head explained that a new battery did no good for the phone and that it needed to be replaced and all my internal data would be lost since I never backed it up. I left dejected but not bitter since I assumed they tried everything they could to save my phone.

My real disappointment was in myself for not backing the phone up. At that point I headed in the direction of an AT&T store but stopped at a phone repair shop on the way as a last ditch effort to save my phone. After explaining everything to the repairman he opened the phone, removed the battery and replaced it with a new battery. The phone then turned on like there had never been an issue. The repairman also believed the battery he removed was the original since there was adhesive holding it in the battery housing at the point of removal.... he had to peel it out.

So my question or issue is did the Apple Store actually make an effort with installing a new battery for the hour I was gone or did they simply lie to me upon my return and say they did and it failed to work?? I left the Apple Store dejected and without hope to save my information. Then those feeling changed to surprised and elated that the phone repair shop was able to fix it in less than ten minutes. Yes, I have my phone back right and am backing it up now. Why in 2 1/2 hours was the Apple Store unable to do what they said they actually did? I feel like they were busy today and just blew me off hoping I would just go a buy a new phone.

Bye Steve Jobs, bye Mac.

He suggested that I go to the Apple Store at The Falls and see if they had one there. I asked my sister to stay behind and purchase the iPhone 6 Plus for me while I drove to the other store to acquire hers. When I arrived at the Falls store, I asked the salesperson in the line if they had an UNLOCKED iPhone 6, 64 GB in SILVER. She said they were out of it. It was not even 9:30 AM yet. I went into the store and looked for a manager and when I asked him to please look at the inventory as the other manager had at the Dadeland store, he flatly REFUSED. He said that was not the procedure and proceeded to give me a long argument about this issue. I finally explained to him that no other customer could possibly get the iPhone I was looking for because the female salesperson at the line was telling all the customers, the store didn't have it! After 10 long minutes, he finally checked his phone and told me he didn't have one.

He left. As I was leaving, I remembered one more question, and I returned to ask another salesperson if I could purchase an UNLOCKED iPhone 6 anywhere else other than at an Apple Store. He said no, but he also elaborated and told me that the UNLOCKED phones were not fully unlocked! That they were either AT&T phones or T-Mobile phones that were 80 to 90% unlocked and would ONLY LOCK if I used an AT&T SIM card. But if I didn't insert an AT&T SIM card, they SHOULD work with any carrier in the world but that he could not really assure me of that!!!!! At that point, I flipped! I felt misled, deceived, and misrepresented by Apple. I rushed back to Dadeland but my sister had already purchased the iPhone 6 Plus in GOLD that I thought was unlocked, but really wasn't. So, I went back to the manager with the shaved head and explained what had transpired.

He insisted that the phone would work and would ONLY lock if I used an AT&T SIM card. But I knew otherwise, because I have worked for AT&T and know that if that is the case, then that means the phone is semi-locked already and will very likely give me reception problems in the future using any other carrier other than AT&T while abroad. And since I live 10 months out of the year, abroad, then this would not work for me. But by then, I was very upset for having been lied to and misled by everyone so far at both Apple stores considering I was going to purchase an item priced at over $1,000 that they KNEW was not fully unlocked! This is flat out MISREPRESENTATION, FALSE ADVERTISING, AND FRAUD. To add pain to injury, this manager referred me to another - a short, blonde, semi-overweight young woman who gleefully wanted me to relate the whole story again. At this point, I was very upset and told her I was not going to repeat the whole story again, but that I wanted my money back instead. She replied with a little bit of an attitude and said to me, "Don't take it out on me and don't threaten me," when I hadn't (take note)!

So, she took my sister and I to the middle of the store and there she looked for yet ANOTHER salesperson to do the return for me. This time, a young female salesperson with long, jet-black hair proceeded to inquire the reason for the return and asked me to relate to her the whole story yet again! As I was getting even more frustrated, I sternly asked her to do the return and not play therapist games with me. She put up yet another attitude stance (take note), and proceeded to return the item, but in the process, went to ANOTHER manager for approval. This taller female manager with brown hair said to her in a voice I could hear, whether she had offered me a 16 GB iPhone instead and whether she had gone through a whole set of procedures. I found her comments rather offensive, given that the salesperson seemed intelligent and capable of following the directions Apple had trained her to follow and clearly knew what she was doing! When she (the female salesperson with jet-black hair) returned to me, I told her that it was upsetting for me to see how that manager was treating her like a child by not trusting her to do her job properly even though she was doing it efficiently enough (but holding me up unnecessarily in the process) and that I had no problem with her procedure, but that this manager's attitude was making me feel more uncomfortable by the minute.

At this point, she stopped doing the return and said to me that she could not continue the transaction because I was offending her for having called her a child! She stormed off towards the back of the store and left my sister and I unattended once more. Offending her! I was baffled! I was in fact DEFENDING her from the rudeness the brown-haired female manager showed towards her as an employee! In my opinion, this female salesperson is way too emotionally fragile to handle upset customers and should not have been directed towards me to do the return since she is clearly incapable of holding herself politely and handle a stressful situation such as this one was at the time. Shortly after, the short, blonde female manager returned and hysterically SCREAMED at me saying I had NO RIGHT to INSULT her subordinate! I told her I had NOT insulted her and that I merely pointed out to her that she was being treated as a child by another manager. At which point, the blonde manager rudely replied saying that to her, that WAS an insult and that I had brought her salesperson to tears in the back of the store.

THE BEHAVIOR, VOLUME OF HER VOICE, AND TONE THIS MANAGER DISPLAYED TOWARDS ME WAS ABUSIVE AND MISLEADING (being that I was the victim, not her co-worker), NOT TO MENTION EMBARRASSING AND HUMILIATING. She behaved poorly in the middle of the store, disrespecting me publicly while other customers stared in disbelief! A few minutes later, she sent another employee to finish the return and as to bully me, she sent a 6-foot young man that looked more like a football player. He silently processed the return and I felt scared to even return to the manager with the shaved head to tell him what had transpired for fear that I would be thrown out of the store by this gang of employees who twisted my words and turned me from a victimized customer into a villain. The implicit message, clearly, was that I was not allowed to complaint nor express the displeasure I felt after being LIED TO AND MISLED INTO BUYING SOMETHING THAT WAS MISREPRESENTED. I truly am afraid of going back to an Apple store, expecting to be rudely treated by a group of individuals that act more like robots or automatons than human beings. It is a shame that this seems to be the way Apple trains their employees, because the behavior is consistent throughout the stores in general, as opposed to the customer service that is offered over the phone (i.e. Jim **).

Today, December 1st, 4 days later; my sister wished to purchase a 7-day cruise for my family (we are 4) and her purchase was declined by her bank. When she called to find out the reason, she was told that there was NO REFUND from the Apple store and therefore she had reached the limit on her card. A refund that was processed within the hour of purchase on BLACK FRIDAY! This is absolutely and totally UNACCEPTABLE. Being that Apple is clearly and openly selling iPhones for the FULL PRICE OF THE PHONE to people who think they are getting a FULLY UNLOCKED PHONE, when ALL the store employees KNOW that those phones are NOT FULLY UNLOCKED (I was told by several of the Apple salespeople that the fully unlocked phones will not be available until 3 months from now), constitutes a BREACH OF TRUST, FALSE ADVERTISING, FRAUDULENT BUSINESS PRACTICE, ILLEGAL AND IMMORAL on behalf of Apple, to say the least.

As a result, I believe this to be potentially a CLASS ACTION LAWSUIT against Apple waiting to happen. The corporate behavior displayed by Apple can only be construed as intentional store-wide orchestration to mislead customers into buying a misrepresented product as well as the out right rude and inappropriate behavior given to a trusting customer (me), while conducting business, resulting in the humiliation and embarrassment I had to endure in front of my sister and a store full of customers. I ought to take this matter to a lawyer and the media to blow the whistle on all of this, but I've decided to first see what Apple will do to appropriately and commensurately resolve this case and avoid serious repercussions.

TODAY, I GOT A CALL FROM APPLE, TELLING ME THERE WOULD BE NO FURTHER ACTION REGARDING THIS ISSUE AND THAT FROM THEIR POINT OF VIEW, THE CASE WAS CLOSED. NOT EVEN AN APOLOGY WAS GIVEN BY THE EMPLOYEES INVOLVED.

I possess one iPhone, iPad air and MacBook pro, all connected with the same account, almost useless because I can't access my account and recover my data and apps, not even turn off Find My iPhone and restore the device in case of need. According to Apple "my hands are tied and there is nothing they can do." If Apple who generated my account and the system to manage it can't solve the issue, who else can? #WayToGo Apple! I won't give up on my account which I held for more than four years. I don't even think #unsatisfied and #frustrated can describe what I'm feeling right now.

After 2 hours and 30 minutes waiting since I arrived at the Mall I decided to ask a seller to have an idea what was going on and how long it could take on the line. I noticed that the seller was not in the mood and he kept saying that "I DON'T KNOW" for every simply question made by myself. As my time was getting short I decided to ask the MANAGER EDWARD at exactly 11:13 am hoping to get a better support. Surprisingly the manager had the same strategic of the other seller (or vice versa) that I had just asked before.

I reported to him that was taking about 20 minutes for each costumer on the line to be called in the store. So in that way it would take forever. He kept saying that he didn't know why was taking so long, that he had now idea how long it would take. At the end I got really surprised because he became very rude and arrogant to me and he kept saying that I was not able to analyze the situation now that I didn't run the business. And he also was able to say loud enough so others sellers and customers could hear: "GET BACK TO THE LINE OR DON'T GET THE IPHONE". I got really disappointed and I could not believe that a MANAGER OF APPLE STORE could treat a customer like this and in front of others. This was really an humiliating situation. As I like the APPLE PRODUCTS and used to be a fan since that day, I decided to report this tragic situation hoping that was just an isolate case by someone who need to be reoriented. I hope this is not the philosophy of APPLE to deal with customers.

For example an iPad I paid $500ish for 13 months. Later it decides it's done working. Now Genius Bar wants $249 to repair so now I'm up to $750. What about next year? The hardware fails should I just put another $249 and make it $1000 iPad! Or better yet a $1000 refurbished iPad! When you could just find a local company to repair it for $125? I just don't understand why a company that makes so much revenue on their expensive products be more caring how can Joe blow from down the street can fix it for less?

Why when an Apple product gets damage people look to Apple for help, but become discouraged from their typical hardware problem? Answer: you would figure there would be more support from Apple than that. Especially when you add up all the products a family has most likely purchased. For me I have 3 iPads, 3 iPhones, 2 iPods, Not to mention iTunes... Geeez I could have bought a new car! Lol. Anyway sarcasm aside, Apple can really do a better job supporting their customers, being more generous and not forcing people to go elsewhere. I will become an HTC phone user now! And on the search for another tablet. Thanks a lot Apple!

Since I was only visiting the area, I decided to stop in Baton Rouge for the needed repair. It was only a twenty-minute wait this time. I gave the phone to the associate. He took the phone and asked if the serial number had been checked for a recall status. I told him that it was not eligible nor was it still under warranty. He returned shortly and said they could not change the battery because it had been repaired by someone other than Apple. A cracked screen had replaced by a kiosk in a mall. The associate said that the warranty was voided and it could not be replaced.

The warranty was already void because the phone was more than a year old. I had expected to pay $79 for the repair. I left the store with a poorly functioning battery. Poor service policy. I could understand voiding a warranty if it was still in effect, but it had already expired. I should have been able to pay for the repair and get it completed. Shame, Shame Apple.

After 2 hours I still did not hear from the store so I called them and they said it has been ready, however they never called/emailed me to tell me that. After I arrived they told me my phone was ready for pick up and they would promptly bring it out to me. After another 20 minutes and being sent around to sit at different tables and apologies someone finally brought my phone out and said they were unable to do the repair because my phone's liquid stickers had been triggered. Apparently I have dropped my phone in water and it still works perfectly fine except the battery of course? I can't recall my phone being submerged in water nor could I understand how it is currently working after that.

So the manager told me there is nothing they can do. The manager could not explain to me regardless of what may be wrong with my phone... how I was sold a product with my hard earned money that had a defective battery that Apple FINALLY recalled 2 years later, even though on Apple forums and iPhone 5 users all over know they experienced horrible battery life. The battery recall has nothing to do with anything regarding my phone except that I was sold a defective item and they will not replace it even though my serial number is eligible. I have always been an Apple fan but my faith in the quality of the products and mostly the customer care has been damaged.

I am successful business man and insurance agent for 39 years. If a customer walks into my office with a problem, I would never tell them to go away and they need to make an appointment - I solve the problem. Your business model is broken, and it ought to be fixed or you are going to lose customers. The advice I got at the Verizon is that the battery is bad on this phone and to wait for the iPhone 6. When is it going to be available? Please advise. The bottom line is that I am dissatisfied customer. Tell me how you are going to make me a satisfied one.

Since I don't know anyone in Istanbul that can would do such a favor and I cant just go back all the way to Istanbul to change a product that costs 69TL (about $33); I'm stuck with a product that I don't need. I want to again stress that the sales representative in the shop advised me to buy that specific product. Among the all Apple Stores I visited in several countries, I can unfortunately but easily tell that the worst managed and coordinated, one was in Istanbul. From knowledge of staff to broken headphones on the displays, it was a total disappointment. As an owner of several apple products, I can even consider myself as one of your beloved customers. Although I will never ever buy a single product from your store in Zorlu Center, Istanbul.

Furthermore, she told me that if I take the offer, my old iPad Mini will be sent to the factory to fix it. I felt the Apple Premium Service counter is too business-minded. They told me that they cannot fix it but they are willing to send it back to fix if I take the one-to-one exchange offer. In the end, my friend took me to a random repair store to take the small part of cable out! And surprisingly, the repair guy did not want extra charges! This make me feel more disappointed to the so-called "Apple Premium Service counter" in Bay Avenue, Penang, Malaysia. They even told me that Rm50 will be charged if they able to take the cable out. YOU GUYS REALLY NEED A LOT OF IMPROVEMENTS IN THIS ISSUE.

Twenty minutes later, I went back to the guy with iPad and said that it had now been 20 minutes. He said, "Well, you made a special request." At 35 minutes, a man came up and said, "I'm the manager." I said, "I've been waiting 35 minutes to buy things and now my neck is a knot." He said, "That's your fault." I asked for his name and left. No one dealing with customers ever says that legitimately (I'm actually hard pressed to think of when that sentence is ever helpful in any situation). Either keep a customer and make him as happy as you can, or call the police. Or, a third possibly, say you need a vacation and send someone with better training to deal with the customer Apple has made unhappy.

In one sense, he is right, though. I was a fool. I bought a temperamental MAC that can be dealt with only at that one place. It is like buying a BMW when I should have bought a Jeep or a Ford truck. The Apple store is a "concept" place, no prices on anything, nothing written, nothing clear. It is always full, but it is like a grim party -- chaos and intensity, but no pleasure at all. Unless you are 1) desperate to be trendy, 2) under 30 with computers in your blood, or 3) a born **, go elsewhere. Btw, everyone in my age group - over 50 - hates the place(s) wherever they are located.

I asked for a manager and she stated the same thing. I explained to her that the defect is not an issue that I created, but a manufacturing issue. She understood, but said that I'm outside my 90-day grace period, and the best thing she could do was to cut the replacement fee down to $125.00. I explained to her that I don't feel that I should be punished for receiving a damaged product, a manufacturing issue is on the company. I was referred to the corporate office, where I spoke with the senior supervisor of technical support, and he stated the same thing as the store, that there was nothing he could do and he didn't know why the retail store referred me to corporate. He then advised me to call the retail store back. I called the retail store back, and my calls were directed to voice mails, that has not been returned. I'm not sure what step to take next. However, I am willing to fight this as long as I need to to get positive results.

What I did next was explain that I was very unhappy with their lack of responsibility and that I was going to exercise my right as a consumer and take my business elsewhere. One hour later I purchased the laptop, new cases, headphones and other product for a fraction of the price online. Apple that is all it takes, slam my nose in the door on a lousy thirty buck item and I will leave you. I have to guarantee anything I sell to my customers without any question. I expect that same level of world class service without exception, not when you feel like it. Do not sell an item that you will not guarantee or replace period!

The representative then tried to sell me other iPhones at various different prices. I asked why the Apple store employees couldn't have told me last week to look into the phone's warranty and he stated that wasn't the way the Apple Store process worked. The whole repair technical system is set up so consumer is tricked/convinced into buying a new phone. A consumer wants to be treated honestly by a company. I might have bought a new phone during my first visit if I was told it would cost $150 for repair work to be performed on my daughter's phone. Being misled and required to make extra trips to the Apple store has totally turned me off from Apple. Their selling practices are not honest and upfront. I now fully understand why Samsung is selling more phones than Apple. Go Samsung!!!

So I asked about my data. The reply was, it is not their policy to do data recovery AND If I were to take it to someone to recover my 6 months of back-up, it will void the warranty. It is my choice - lose the replacement Time Capsule to recover my data - no guarantee that the data is still there - or, hand over the damaged TC with my personal work, email, photos, and other data to Apple land, not knowing where my sensitive data may end up, and get a new TC which may only last another 6 months. It surprises me that they would not take responsibility of someone's data.

How can APPLE not allow me to try to recover my data? I feel like a hostage. No matter what I do, it’s going to cost me. I'm so upset because I've been a loyal Apple customer since the 80's - as a graphic designer, Apple is the only way to go as far as my work goes - I know now that some of APPLE'S other products are not as reliable. Very sad.

I have a 2003 Sony computer that's still working and Microsoft never shut it off using software update. My wife’s Lenovo laptop is older than my Apple Macbook Pro, and it's still working after being dropped many times. So I said, “Maybe I got the wrong customer service rep.” I called again and talked to Michael, who was not sure on how to handle this situation, but told me I'll have to pay Apple to get it fixed. I told him I should not pay anything knowing my computer died after an Apple Software Update. He decided to transfer me to Robert **, a senior Apple adviser who told me the same thing that Michael told me. I argued with him that I should not pay because my computer will still be working if I ignored the Apple Software Update. I asked to talk to his boss, and he told me there was no one above him that I can talk to me.

I know this was another ** lie. Too bad for me that I can't take back the new Apple Macbook Pro I purchased 3 months ago. I am done with Apple, and I'll make sure my company only buys PC's moving forward. Do not use Apple Software Update if your computer is over 3 years. They will shut it off and push you to buy a new one.

An hour later, I got a call from another Apple rep (Josh) and he asked me if I was the one that had put the order in. I said yes! He said okay but that they had already canceled the order and it couldn't be reinstated. I asked him if they normally call a customer to verify a purchase after they've canceled an order that can't be put through again. I asked to speak to a manager and Josh stated that no managers were there as they were closing up? Really? I waited until next day to try to talk to a manager (Allison) and after an hour of being put on hold 7 different times, I was told by Allison that she can't find out why my order was canceled. She said to go back on their site and put in another order (yeah, like that's going to happen). I said first of all, the amount for the first Mac was still billed to me and second, if you can't tell me why the first one was canceled, won't it happen again? I ordered the MacBook from Best Buy. I will never order another thing from Apple.com.

The computer worked fine up to that point. We were reimbursed for the cost of the Snow Leopard software and told us that they would give us an estimated $119.70 for the MacBook which would be confirmed by sending it to PowerOn Service in California for an audit. We chose to buy a new iPad 4 while we were there with the idea that the $119.70 would offset some of the new iPad's cost. Well, much to our surprise, we were contacted by PowerOn and was told that their audit of the computer was valued at $54.17! They said if we did not agree to the audit, they would return the MacBook to us. The power cord alone was less than six months old and was purchased at the Apple Store for $80. I feel that we would still have our MacBook which was operating fine until we installed the Snow Leopard software which the Apple Store technician told us to purchase. I feel the estimate for our computer at the Apple Store was misleading and gives consumers false expectations which greatly influenced our decision to purchase the iPad 4.

To be fair, the store manager agreed to take the computer back if I was not satisfied. This I did. He refused, however, to acknowledge to any extent that his salesman might have misled us. It seems pretty clear to me that what happened here goes well beyond salesman's puffing. To make matters worse, Apple's website (as far as I can determine) has no facility for reporting this sort of incident.

I felt very upset because Apple didn't care about compassion or their customers, only dollars and cents. It is the consumer's money that keeps them in business. I had to buy a replacement phone. It is hard enough to make ends meet for some people and all we want to do is to stay in touch with loved ones for safety reasons, not just pleasure. Also, because of "if you see something, say something," I don't think it is right. I cannot swallow that. This policy needs to change now. P.S. I was purchasing the iPhone because my daughter lost her phone in Hurricane Sandy.

I have a 2010 27" iMac. Recently, the firm has recalled 1TB drives shipped with units from this era. I had purchased AppleCare, so the machine was still even under warranty. It had never been opened, it was - other than some minor cosmetic blemishes on the screen - as original as it had been sold. So, I contacted the nearest Apple Store and arranged to have the unit serviced.

On the 23rd, I spoke with a Genius Bar representative who assured me it would almost certainly be same-day service though, it might - if there were problems - take up to three days. Regardless, he assured me that a representative from the firm would call me and give an update regarding the status of the repair. Since I've moved from the United States to Australia, he also offered a power cable with the new connector. Great! On the 24th at 9:45 am, I brought the unit in for servicing in its original box and coating with its original foam cover.

I asked the representative to also check the SuperDrive, as I thought that it wasn't reading discs properly any longer. And, no that isn't because of region coding differences. It really did seem to be a head alignment problem in the drive. "No worries, we'll fix it up for you! Expect a call late this afternoon," came the reply. They conducted an analysis of the machine. We did some paperwork, and then I left with an empty box at a bit after 10 am. No call that afternoon was forthcoming. But okay, maybe they had a backlog. Whatever. Then no call came the next day. Fine. And then no call came the next day - three days in. However, it was the weekend and I thought, "Hey, I'll give them a break. Maybe they don't service machines on Saturday or Sunday, even though the store is open."

Then no call came on Monday. By Tuesday morning I was angry. Not only were they five days into a repair that was - at most - supposed to take three (with a verbal promise of same day), but they hadn't even bothered to call or email me to give a status update on the repair. And I have a work backlog to deal with. So I called and spoke with the manager. I told him that the issue wasn't that they were taking longer than expected to resolve the repair. The issue was a lack of communication with their customer. The firm wrote on my sheet that a staffer would call with an update within 48 hrs and nobody did. Further, they made me wait thirty minutes on hold calling for a status update only to lose track of me and hang up. A staffer called back and told me the machine was ready for pick up.

I got to the store and immediately I felt like I was not wanted by these staffers. They segregated me off to the side. Then they brought me to the back Genius Desk and brought out the machine and paperwork, but unlike when they inventoried the machine during the initial sign in, they didn't turn the machine on to prove its functionality during check-out. The staffer clearly wanted me to sign the paper and leave as quickly as possible. I asked about the power cord. She refused and suggested I speak with a staffer who would sell me one. "Okay, fine," I thought, "I don't need a power cord and I definitely don't want to be here any longer. These people are rude." I picked up the computer and left as fast as I could.

Only two years ago you offered the best in service. While I don't expect freebies, I certainly do expect follow through on promises. Your store failed in every respect, from meeting policy obligations your company set for staffers in dealing with the customer to fulfilling verbal promises your staffers provided on the side. This is bad, bad, bad, bad. Frankly, worse than Dell.

Apple, what the hell has happened to you? This professional customer who buys top of the line equipment to support his business workflow now wants to find an alternative. For Adobe is where I butter my bread, not Apple any longer. And it's clear to me, Apple has determined that I'm not how they butter their bread either.

As Craig began to transfer, he had my wife select the options and she told him she was not ready to do this without a verified back up. Craig assured her it was all in the cloud. Guess what - it wasn't backed up, and 6.0 will not download to 5.0, so she had to upgrade to 6.0. It ended up with thousands of pictures being lost and other assorted issues. Craig passed us to another employee and has not been seen since. We have now been told a backup would have taken hours, employees are told to honor requests by clients, and that Craig is very sorry. The manager Adrian seems to be very good and he is now finding ways to fix the problem. Craig will not come out and apologize, which was what my wife asked for. Now, she is looking for more than an apology after the 2.5 hours we have been at the store. Unacceptable!

I called the police two weeks later and they had not yet even assigned the case to a detective, I was told. I asked to speak to whoever handled that task. The detective himself spoke to me and I then found out he was supposed to be that investigator. He then said to allow another two weeks, that these things worked slowly. Now it has been almost four months and no one has ever called me again, not the Mount Pleasant, SC police, not my credit card company, and not Apple online.

Today I received a letter from my credit card company stating that they were paid by Apple for the fraudulent charge. When I called them for the info to prosecute the person or persons responsible, they danced around answering me and when I pushed them, they called Apple and had me on a conference call. Apple refused to speak to us since the credit card company was recording the call. If I'm ever going to get satisfaction and stop this criminal who started all this, it's going to be at my expense and through my own investigation because no one else is even trying to be of any help. Maybe crime does pay! And they wonder why people dislike and don't trust police? My only advice is stay away from Apple stores, Chase bank, and never call a policeman to help unless they get free donuts and coffee! Sad ...

Two months ago, I wrote a complaint email about staff ** (Manager). She was there yesterday when I entered the Apple Shop. After a while I saw her talking to the manager (**). Later, ** told me angrily that we are not responsible for your iPhone, asked to go wherever I want to consumer council, policy, wherever. They treated me like an offender. I told him I did nothing to my phone, why should they do this. After a while I realized why they are treating me in that way because Ms. ** is taking revenge and showing her power. I was very upset as they put a false blame on me and they denied for what they should do. I told him to give me a report on what they diagnosed. I waited for 10 minutes. Instead, he printed me a policy which had no relation to what and how it happened to my iPhone.

Last month, my last phone was replaced because of bad reception and discount called. I went to your shop 4-5 times and every time they tell me to try something new which like the first time they forgot to transfer the phone policy. Second time, they said SMS problem, then said don't use the old backup use iCloud. I did end up the diagnoses. I was using a metal protector which interfered the reception. I even bought a new iPhone on that day. I was not creating problem nor am I a trouble maker. I need to work and don't have time to waste going to Apple Shop with inconvenience caused my clients as they can't connect with me properly. I swear I didn't do anything to my iPhone. Please someone could help me! Do I deserve all above?

She called me and told me now that she cannot download anything and that errors keep popping up. When I brought the computer in to have the screen fixed, the operating systems were working just fine. She tried calling Apple’s support and they wouldn't talk to her because the computer is 18 months old as of the 28th of August. I once again called the Apple store at the Galleria in Fort Lauderdale and talked to their manager ** who said that I would have to bring it back once again (another 4-hour roundtrip).

At this point, I have had enough of the **. He informed me that if I had to deal with HP or Dell, I wouldn't have gotten the service they provided to us. I hope not. Genius associates - I think not. I am in business for myself. If I made a mistake, I would have to do what ever it would take to rectify the situation. This experience has definitely made me rethink about ever buying another Apple. I have three Mac Pros, two iPads, and one iPhone, and I feel I have been a loyal customer. Due to this experience, I will make it my business to tell everyone I know never to buy from Apple.

I am devastated over the loss and would have never trusted the company, but thought Apple would know what they were doing. I am devastated and warn anyone dealing with them to make sure you download everything somewhere as they are not responsible for your personal and very critical data, and they obviously don't understand how important your data can be. Still crying.

I told the customer service (not) rep I have never had such an experience with an online purchase before. I cancelled the order and told her I would buy after market. She actually told me to feel free to call her if I have problems in the future. I laughed and replied, "Oh, I am 100% confident I will never have to do that again, because I will never purchase a single thing from your company ever again."

Last evening (4/7/2012), I noticed that the right corner edge has got a dent which is noticeable only if you look closely and compare with the second edge. (Pic. attached in the attachment enclosed). I was in deep shock and felt as if I don't have ground beneath my feet. I couldn't have ever imagined in my life that a brand like Apple can betray and cheat like this. I feel deceived as I paid about Rs.78,000/- which is a big amount in comparison with prices of any other laptop in India. I have already informed the store manager, Mr. **, about it who called me this morning today. I run my own manpower consulting firm and just to sort this problem I had to keep my office closed and had to ask my staff not to come today as I had no idea how much time it would take.

I have handed the Macbook to Mr. ** in which he has assured to help me. It's very upsetting and disgusting for me. This was my first experience with Apple products which has turned worse and can't be changed ever. I need your personal intervention in this matter as it's a big loss to me financially, emotionally and mentally. Kindly sort this problem ASAP and compensate whatever I have lost in this exercise.

When I got home, I found that the One-to-One site indicates that one needs to have OS5 or higher in order to get a transfer of data. So, I spent the evening setting up my new computer. The next day, I tried to cancel the One-to-One (I called within a few working hours of my order). I was told that this may not be possible, but the (very nice) assistant would get a manager involved. I did not hear back at all. Later on the same day, I called again. I got another very nice assistant who indicated she would have a manager call back. Again, no response. I have, meanwhile, been able to read the manual that accompanied my new laptop. I feel quite comfortable with the new features of Lion. I have either transferred everything that I need/want from my old laptop or have found that some items are not compatible with Lion.

So, my question is, why would a Mac salesperson try to convince us that a Mac is not totally intuitive and comfortable out of the box? Isn't that the reason we love Mac? Also, why would I be pressured to buy One-to-One for a service that (according to the website) is not provided by "setting up your new Mac?" Is there an incentive to sell "One-to-One?" If so, shame on the Apple Store!

I have still not heard from the Apple store, and I am very upset to have lost a totally meaningless $99 (Yes, I really feel stupid for falling for the sales pitch, but I am very disappointed in the pressure that I eventually succumbed to). I am also very disappointed that I did not hear back at all from my local store, even if the answer may have been "no."

When I was on the phone with **, he was pushy and rude in wanting me to get off the line, as if I was wasting his time. When I arrived to their store, ** was helping me but now they said that there was an issue with Apple being able to release the phone. Both reps went to the back of the store and I was left unattended for a long time. ** came back and gave me a receipt, said they were giving me back my money and that I had to repurchase. I did not authorize him to do that. I had been explained by more than one Apple reps over the phone of the options that I had, not to mention the way he was treating me, like if I was ignorant.

Then when I called the customer service, Christie (Apple phone rep) looked into the account and she said that he had not submitted the refund, so she had to submit the refund. This meant that if it wasn't for that call, that money wouldn't have made it back to my account. Over the past 5 days, including Saturday when I bought that phone, I have been bounced around from person to person through Apple both in person and over the phone and I am very upset. I get story after story and they are all different. I had extremely horrible customer service except for Christie, the phone rep.

Bottom point is that I left empty handed, in every kind of way, no Father’s Day gift, to money back, no phone. So, your company has made me feel degraded in the worst form ever. Saying you are sorry does not give me back all the time I lost and cannot repair the emotional distress that you guys have caused. I am so emotionally devastated by your employee's behavior. Overall, I love your products but your employees need to be disciplined.

Now, I'm having all sorts of problems. They don't call you back when they say they will. One time, out of my many visits back and forth to the store, I made 3 trips in one day because they claimed they repaired it. Then when I got home, the computer wouldn't turn on. I had to set another appointment at the Genius Bar after being there for 3 hours. I really would like to take this further. They cannot run a business like this! My mobile is as follows, **. This is just some of what went down. There is a lot more. I will go public with this if no one can help me. If someone that has power can please contact me, that would be great.

Their records showed that I had been there while my warranty was still good and their advice then was not the right one. I spoke to the manager of the store and he just said we cannot help you. The only way was charging me $150.00 to replace the phone. The matter here is not that the phone should be replaced for the fee, it's the way Apple decides to deal with us the customer, the little people. I returned two iPad that I had just bought and went to another store to get them, for a better price. I am an Apple customer for a long time and I was quite surprised with the way they treated me. In the past month, I spent $3,000 in the store.

My phone had no water damage, I specifically checked before coming in. And I'm not the first they did this to. Speak out, call Apple. Don't let ** you and let him get away with it. And at the end, he told me that he doesn't have time to deal with my ** and left. Also I've been calling Sara for the past 2 days and kept leaving her messages and nobody called me back. Call 408-996-1010 and complain to their main office in California, ask to talk to Sara and leave her a message.

Unfortunately, when I approached Donica, the manager, and started explaining my situation, she quickly reacted with extreme rudeness while speaking, making assumptions and gestures. Her body language and tone was unacceptable. Her advice was this, "I can only help if you have the 5-day time frame of when you made the purchase or if you have the case[s] it comes in; otherwise, there is nothing I can do." As a result of the unwillingness to listen to my concerns, I knew she had failed me. So I informed her that the conversation was over since she did not allow me to finish and that I would seek help through the 1-800 CS number. As I walked away, she followed behind me and said with a smart tone very grimace, "Are you sure?" several times.

Luckily for me, the 1-800 number CS line was able to provide some assistance. Nonetheless, what has made me the most upset is the manager's customer service skills. Apple rates in the top for technology world however provided me with service behind today's database era. I have written them asking to please look into this matter to ensure that such errors do not happen again, not only on my behalf but also on behalf of others, and in fact on behalf of the Apple company too. It's been almost one year since the incident, and I have written three emails and have gotten no response from their regional manager.

I went home to find my receipt and returned to the first store I previously went to, which is located in Garden State Plaza, Paramus, NJ. While at that store, I requested to speak to a store manager ** who told me he did not care how many thousands of dollars I spent on the purchase of Apple products—the iPod I was returning would not be covered by the warranty. I find Apple to be a company who will not stand behind their product when there is a problem with it. There is no wonder why this company is such a large profitable company. The customer service is horrible. They make all kind of excuses so they don’t have to replace their product when it is defective.

To say the least, I am shocked of how I was treated and the lack of accountability when their product is defective. I was forced to buy a refurbished iPod at half the price ($99.00) because my son requested the same iPod. In the future, I will not purchase anymore Apple product and will make sure I tell everyone about my horrible experience with this "giant" company who seem to believe they can treat the customer like garbage and not stand behind the integrity of their product. While I was waiting for a replacement of my iPod, I came in contact with another customer whom was given a silly excuse why their iPhone did not fall under their warranty. And once again ** the store manager was talking down to the customer like it was a privilege to be able purchase a product made by the great Apple Inc.

When I returned home in Turkey, I opened the item but there were problematic pixels on the screen such that there is a white dot on the screen. I researched for it but there are not any respondents in Turkey for the so called international warranty! It does not apply here! I learned that I have to bring it to an Apple Store but there is not here, this is not what I was told in the store!

When I called the Apple Care and the store itself, they told me to bring the iPhone so that they would replace it but the flight from Turkey is about 4 hours and the flight costs almost the same price with the iPhone. They do not accept to replace it by post, just suggest me to post it for a refund but this time customs procedure applies. I have to pay customs and shipment fee that is a big amount and they do not pay for it.

I have to spend my money, time for a defective iPhone which is not my fault! Apple does not back up its product and does not care if you are not living in a country where an Apple Store exists! That is nonsense!