Apple iPhone Reviews

I have to say to those that are seniors and say,"I would never be able to learn to use a smartphone " that was me... So 1 1/2 years ago I got a Apple iPad from my husband for Christmas with a warranty that he paid $100 extra for so anytime I needed to learn to do this or that I called Apple Support. It came along with the 2 year warranty. In 6 months I felt confident enough to buy my first iPhone. I can't tell you how much I depend on it... I couldn't be happier. I would recommend this phone to anyone.

The Apple iPhone's operating system is extraordinarily good and easy to use, it also has apps of all types available for it. The only main drawback is its battery life, and the fact that its battery is not replaceable.

It is extremely confusing. I've got MS on top of that. Not easy to just pick up the phone & use it - takes a long time to make a call because "Siri" wants to "play"- can't get rid of her. They've over made their product & I am not a fan.

My phone's sim card went bad and I've only had the phone for about 9 months, and now I'm experiencing something going on where people have trouble hearing me and say I sound like a robot or something and it's really weird, so I don't know!

This is one of the most reliable phones I've ever had. It's user friendly. All of its functions meets expectations. I watch movies, read emails and surf the net as more than I make calls.

I am very satisfied with my Apple 6plus phone. Apps available for it seem to function better than those on a friend's Android phone.

Been an Apple user forever and I like the user friendliness. The online manuals for each phone are great resources if I have a problem. My iPhone is connected to my iPad and they share most if not all information which I find very helpful.

The service is unreliable in so many different local locations. The cost of the phone and service plans are very expensive when it comes down to the service reliability.

The Apple phone has been a great phone and would recommended to every. The only problem I have is getting all the sale calls all the time but I am sure that happens with all the phones out there.

The cost for updated phones are way too high. How can people afford to keep updated when you can't afford the phones? Too sad, how companies get so greedy.

My experience using the Apple 6 has overall been very good. I had the 5c which gave me some sense as to how this phone is different from others.

The iPhone is a decent phone, but expensive. Most features are nice and operate well. The battery has a continually degrading charge state. The upside, there are a ton of apps.

I love my iPhone 6s. The screen is large enough to read easily and small enough to fit in my pants pocket without fear of it falling out. The camera could be better but I've never had any problems with the product.

I like the big size so I can see everything and so the keyboard is big. I enjoy the accessibility features too. The only thing I don't like is the way the phone contact list is sorted.

As a senior, I would find it helpful if Apple had "go to" place for us to "learn" how to best use our phones. An on board Quick Reference tool would sure help.

I still have, use and am fully satisfied with my old Apple, iPhone 4. Yes a plain 4. It does everything I need without all the new bells and whistles. Even as old as it is, the battery does fine.

I do not own an Apple computer and this makes backing up photos or downloading them difficult. The phone also costs too much. Apple is overrated, but I haven't had anything else since my Blackberry. I like iMessages too.

Apple's appeal is its branding and, discerning what its younger consumers want. Its customer service is pretty decent and if you are worked-up about an issue, you can be sure to end up on a friendly note with the representative.I have had persons from their central office call and write to me -- wanting to make sure that I was satisfied. Also, little things like having your iPhone track your sleep pattern and reminds you when you usually go to bed is impressive.

The product is great but the customer service rep is crap. Maybe Apple pressure the rep to just tell the customer terms and move on just like At&t but anyway also is costly other than just like any other corporate giant.

I'm pleased with the services and ongoing support that comes with my phone. All of my request are easily taken care of if and whenever I'm in need.

iPhone 5c big disappointment, battery life is very short, locks up often, frequently telling you to delete apps and files because it's full - after deleting everything possible it still full.

Great phone. Works as advertised and I like that I can search the internet and answer calls too. It was a little pricey to buy, but overall I can't say enough about how much I love it!

Always used an Android and it has many great features. Had my first Apple phone and I found for all the hysteria over this phone that the marketing is hyped up. Things the Apple will do versus the Android is very disappointing. But I like the fact that at least for now the Apple seems safer security wise and that is a huge plus.

I have an older iPhone 5S and it is the most reliable phone I have ever owned. My family and friends have the newer models of iPhones and they do not perform as well as the phone I have. As long as I do the updates it works great, it is smaller and compact, takes great pictures and rarely drops calls.

I have found iPhones especially to be worth the money, very reliable and always have the latest technology. I have enjoyed mine once I made the plunge and bought one. And you don't have to get the latest phone also. They vary a little as new ones come out, so you don't miss out a lot.

I love my iPhone but I don't like not being able to download Google apps. I am trying to get used to using the app store. Going from Android to IOS is a culture shock.

I wish my phone had a much better battery life, also - every time there seems to be a update the phone does strange things. I would think by now they would get it right - not sure if when I update my phone I will be going with Apple again, may try a different one.

My iPhone 6s is easy to use and has a wonderful camera and the apps are easy to load and use. It's a good phone but a little expensive. Also I find that the battery dies too quickly.

I have been only an Apple user so as you can see this is my phone of choice for a user friendly experience. No pen required! I would recommend this phone for all of us who just need a phone, internet mail, surfing and games. This is the one!

I love my iPhone 5. The size is perfect - it fits in my pocket. I use it mostly for phone calls and reading eBooks and listening to audiobooks and accessing the internet.

The iPhone 6s Plus is absolutely wonderful. I use it for phone calls, text messages, reminders, notes, alarm clock, entertainment, videos, music, movies, photography, email, or forms of communication, etc. It's my go to appliance and I haven't turned on my computer in months.

What made me an Apple lover was what happened when I lost my phone. Long story but confusion over whether it was really found made me buy a new phone, not once but two times. Apple allowed for both returns and helped me reconnect my old phone when it was actually recovered. The service was tremendous in the Apple store (phone support not so knowledgeable).

I am hard of hearing and use powerful hearing aids. They are wireless and require the best phones that are out there. The iPhone provides that for me. So far it has provided what I need for a sum total together of $8K... Just to hear!

Reliable and great phone I've ever owned. It's an iPhone 6S from the Apple store $549.00 and I've had it about two years. The best cell phone I've had in my lifetime.

The smartphone is good. It is like computer and I use for my work, research, check my email, online bank, and Facebook. Calling my country to use the apps.

It has a nice interface, easy to use, good technology. I like using it in combination with my Apple Watch. Apple is always adding new apps and technology. I've used Google's OS and don't think it is as easy to use or as nice as iOS. Cell battery could be better. If they'd add an SD card slot it would be an all around "10".

As an Apple iPhone 7 user, it has been a good experience so far. I am looking forward upgrading my iPhone 7 in the fall of 2017. My first cell phone was an iPhone 5, so I have no intention of switching over with another name brand cell phone.

I don't like my phone being duplicated in other words someone being able to read my text without me knowing and the phone company not been able to do anything about it and not knowing that it is happening.

I'm very satisfied with my Apple 6s iPhone. I was told getting an iPhone would be a life-changing event, and it has been. LOL. I just resent how tied to it I have become, so I put the volume on mute to avoid compulsively reading email messages every time it 'dings'.

Sometimes my battery runs down way too quickly when I'm out and about, and that's my only issue. When I'm walking or hiking is when the issue arises. Wish Apple would address this issue soon!

I have an Apple iPhone SE 16 gb phone and love the interface, performance, and the battery life is decent. I had a 5S before and it only lasted me a year before it started having problems like freezing up and the battery drained pretty quickly. So far I am much happier with the SE.

I'm quite pleased with the interface overall, but I wish there was a way to rearrange the apps so the ones I use consistently can be on the first screen. What a pain it is to have to swipe several times to get what I want. Also, with each update, why-oh-why does it need all my info again???

This is my second Apple phone in 5 years. I like the product. Sometimes areas of service are lacking but that has been infrequent thankfully. I think overall software and updates are better than most.

Great service! User friendly and my family loves the plan. We are able to stay connected easily. I love how easy it was to become familiar with the phone.

Apple is consistent but patches updates can drive you crazy. Quality of calls and voice mail is clear but camera needs to have sharper images. Thinking of trying Samsung.

I usually had Samsung cell ph., but when I received an Apple cell as a gift from my daughter I immediately noticed the BIG difference between these cells. Apple is the best!!!

Works reliably as a phone (even though provider is AT&T). Powerful enough to run current apps. Only significant disappointment is Apple's UI is becoming less intuitive with each new release, especially its music app.

My battery doesn't last all day and I can't fit very many apps and still have memory left. I like that I can be talking on the phone and do just about anything I need to do.

I have an iPhone 3. It's still working. The iOS is way out of date, but I don't use the phone as an "as all, be all". I can't see spending several hundred dollars for a new phone. I guess that as long as it works, I'll continue to use it.

I have really enjoyed my new phone. I got it at the AT&T store. The only problem was that there is no book anymore. You have to go online to download it. Not handy for the elderly.

Been using iPhones for several years now. Hard to rate value for money as I have never purchased phone; it has always been part of a contract. Always been pretty happy with the phones. Main gripes would be with use of keyboard and battery life.

I have always had excellent service and reliability from my local Apple Store. Always well-staffed by people who know their product. Had a smartphone with a minor battery issue and they replaced the whole phone with a new one.

My iPhone 7 is very functional, attractive and sturdy. Its reliability and ease of use are great. I find Apple to a solid provider and I don't mind paying a premium for their product.

Really like iPhone. Does what it should. Worth the cost. Have had the 5 and now the 6. Don't think I will go to the next one yet as the 6 is good enough.

Waste of money, time, effort to buy anything other than Apple iPhone and Apple tech products. Apple outperforms all others. More expensive to purchase initially. You can purchase used Apple tech products from Apple. Be prepared to purchase additional phone cords. The phone cords do not last and they are typically shorter than other brands. All I have used is the shorter Apple iPhone cords but believe they are making longer cords now.

Phones are extremely too expensive. Not sure if it is necessary to make that much profit from customers. Attached used to give an upgrade for less than 20$. Now they are cashing in on the greed wagon.

I always thought people who used Apple products were just trying to outdo others. Then I got my first iPhone and I also now have an iPad. They are the best, safest and most reliable products.

Apple is easy to use and intuitive. It is a great product but I have notice the camera in the Samsung is better so Apple needs to step up on their camera but I wouldn't switch.

In 2013 I bought the MacBook Air, I was happy with it because I also had i-Phone 4 and both were doing great for me. Fast forward few years later phone has to upgrade because of Battery wearing so I got me the fabulous i-Phone 6+. Of course it was ok at first till the system asked me to update the software. And what do you know now I can't connect my i-Phone to my $1,300 MacBook Air. Why coz it's no longer compatible. So I called apple to see if there is anything they can do. Nothing. Apparently I have to buy a new Laptop to be able to connect the Phone. Wait a minute! Did they just suggest me to buy another thousand dollars Laptop. I wonder if they thought I was Oprah who has chump change to spare????

Apple iPhone 6s is great at first. After a year the quality goes way down. Don't think I'm going back to Apple when contract is up with carrier. Will go with Samsung.

The keys on the phone can easily be used and the fonts on the phone screen can be made where I can see them and type them. Some phone keys are so small that I can barely see them let alone type them.

They are horrible. They made my wife cry at the Genius Bar!!! The absolute worst, they are monsters and all abomination. The spelling correction is awful.

Apple is all Marketing. I believe that today, we can compare all manufacturers and find healthy competition in this space, but I use an iPhone because my work is done on Apple products.

Apple's iPhone is uniquely easy for all ages to use. Also, the camera is self explanatory and the picture quality is good - sending lists, pictures and web pages couldn't be easier.

I have iPhone 6. It has plenty of memory, screen size is good and it's comfortable in my hand. It was a gift to me as a hand me down from my sister. It works perfect but the only problem is the battery life is not great. I must charge every day.

iPhone 7 Plus is a great phone. Same thing as all other phones, iPhone 4-5-6. But battery life on this phone is the best. Feels as if it last for days. Don't have to be worrying about charging and concern on battery percentage.

They're always dependable and there's plenty of innovation. I use it like a computer. All the apps help me organize my day and pay my bills on a timely basis. I am looking forward to the 8.

I have always been happy with my Apple iPhone. User friendly and reliable. I always get great comments about my pictures and many are surprised that it was taken on my iPhone. I'm a happy customer.

I wish that Apple made a battery that lasted longer. They should also fix their apps. Many times they don't respond to finger pressure and lastly, the phone freezes many times and you can't get it to move.

I am using an old iPhone 5, hoping to upgrade soon. It interfaces with my Apple computers beautifully. It has been totally reliable. I don't use my phone that much, so putting off my upgrade, waiting for the iPhone 8.

Since I have a MacBook Pro and an iPad it's a no-brainer to have an iPhone. Whenever I do anything on one of them it shows up on all. I love that because I take a lot of pictures with my iPhone and it's great to find them already there on the MacBook Pro.

I've been with Apple for 10 years and have been extremely satisfied with their quality products and services and I highly endorse and recommend them to all my family and friends.

The phone is very user friendly and easy to figure out how to use the various options even if you don't know. I love the Airdrop option. The camera takes awesome photos. Facetime is another feature that makes this phone a tool rather than just a phone.

The iPhone 6 is a fine model with rich features and ease of use. I am not sure why Apple needs to release so many models and variations. While I understand the profit motive I am not sure if the consumer is really what the company worries about. Take some of their later models like 7 and 7S, with more pixel cameras, etc., it seems their engineers are making the products for themselves. Truly, how many consumers really even care for those features?

I am not impressed with the phone I have or the company that makes it. I will explore other brands next time around! I have heard others say the same thing!

I have been impressed with the Apple user interface for years since leaving an early Android phone. Android was difficult to configure and Google Play was a nightmare to use and Apple made it much more user friendly. However as Apple continues to evolve they are falling into the same trap Android users experience. Having to regularly update the OS will eventually mean my older iPhone will not have enough memory and its processor will not be able to handle the requirements of the new OS or all the apps I use. Battery life is still something that no one seems to be able to solve but I still would rather have an Apple over an Android.

User interface is very friendly compare to Samsung. I can easily find the information I need by just a few clicks either to look up the information or enter the data.

Verizon is my carrier, but my phone was hacked and not sure how that could happen. Also, not sure if Apple should have stopped the hacking. Verizon had to give me a new number, which I have had for over 25 years and it's my business phone.

I'm a loyal Apple customer and have had an iPhone for 10 years. They are reliable and always come through whenever there is a problem, which is seldom. I am very used to the interface and I rely on Apple for guarding my privacy as much as feasible.

This is my 1st smartphone and needs charging daily, but old cell phone not as often; occasionally no amount of touching gets me the service I request but is like a pocket sized computer.

Great reliable phone, fantastic user interface, apps for any and all needs and there is always a free one. If required, there is service available everywhere.

I'm not a cell phone junkie like a lot of people but I have always had no name phones and one day I decided I wanted to try an Apple. My carrier was offering monthly payments which was the perfect excuse to try one without dishing out a bundle of money all at once. I have never been happier. I think it is a great phone compared to others I have owned. It is easier than others once you get used to the differences. It's almost like it is reading your mind and I am so happy with it that I have also purchased an Apple laptop. I can't say much about the battery life because as I said before I don't have it in my face all day checking texts, emails, watching movies or just chatting all day. I am very happy with it but not happy enough to wait at the store when the next model is being released.

It switches to Facetime in the middle of a conversation without my permission. But otherwise I like the phone and Apple replaced it for free when my old one died just after the warranty was up.

Battery life is pretty much gone after 4 hours of constant use. I have to carry around a portable recharger with me and I always have to use the car phone charger on long trips.

Apple iPhone can do far more than we need to do, but doesn't always work as it should. EG, I can call my hubby from a 5-minute drive away and he doesn't get the call. If I leave a message, it may be 12 hours later that he gets it. What's with that? But we do get reception, whether that's the phone or the service, I don't know.

I find the phone to be highly valuable from day to day and week to week. Even without updating apps. Overall great features... But you accept it has moods and you need to expect an occasional cycle of rebooting or clearing memory out or it begins to hang and lag. But... It's not likely Apple's fault. The developers vary in their response to updates, without which the phone WILL slow down. If you keep the apps in control, it behaves better.

I hate it because the text keyboard is too small, it is hard to decline calls, I can never find the speaker button, and it keeps trying to get me to order iTunes.

I've had many different brands but so far Apple seems to work well. Siri doesn't seem to be worth the effort but the support you get is great. But I don't like the screen breaks so easily. I've never broke a screen on any other phone. The updates suck too. If you do the updates your phone acts weird and then a few days later another update to fix that issue and if you don't update your phone apps don't work correctly.

Apple knows it has compromised the quality of its products and yet it's still not providing customers with their money's worth. iPhone 7's and 7+ are defective products that apple refuses to acknowledge. Instead they are hoping customers spend more on an overpriced iPhone 8. The warranty on the phones are a joke! The screen is the easiest part of the phone to break and once it does your warranty is voided! The batteries are defective in iPhone7 and 7+ as was mentioned early upon the 7 release yet no one is doing anything to make customers whole. Samsung glass on their phones are of a better quality and the customer service is 10x better than apple. I've gotten rid of all my Mac products (iPhone, watch, and MacBook Air) and saved a ton of money because I don't have to keep getting my new Samsung phone and HP laptop fixed.

This is to inform you that my handset - iPhone 7Plus 128 GB is not working properly since the day I have bought in September. Being a valued customer, I made the complete payment on purchase. I have shown my handset at Pacific Mall - Apple Service Center few months back and I have been advised that I should reset my Phone. Even after resetting the phone, it is not working properly. Since the day I have bought the phone, I have been facing issues such as Voice Breakage, Battery easily going down, Phone gets heated up just in minutes of use, Network goes off, Charging takes few hours. Thinking that it could be service provider fault, I have tried changing service provider thrice but with no changes in the performance of the handset.

I bought an Apple iPhone in February of this year. It came with a one year warranty. One month later, it wouldn't charge. Apple replaced the device. Three months later, I have major battery/software issues again. I went to the store to get my problem taken care of, only for this girl to derail from the issue at hand and push some ** corporate propaganda about software troubles. Here's the thing. No matter how you spin it, I shouldn't have to waste my precious time every 2-3 months trying to fix a phone bought a few months ago. Apple replaced my iPhone in March with another crappy iPhone. They probably gave me a refurbished one when I PAID for a NEW one.

The customer service with Apple is going downhill. When you buy expensive products, normally there is great representation behind them. I had a defective phone, the phone NEVER worked. When I took it in to get fixed, they said I would have to pay $200 because my screen was cracked (which I did not care about). If there was no crack on the screen they would have covered this under warranty. I argued that they sold me a defective phone and no one seemed to care. They were rude and this experience with Apple makes me think about EVER buying another Apple product. I explained that I have multiple Apple products and have been an Apple customer for 10 years, spending thousands of dollars and didn't seem to care.

After losing my phone for a month Apple realized they put in the wrong model number and because of that they sent my phone back broke for me to send it back to them and start over. I have never in my life dealt with as much stupidity. Every call to Apple has been literally 2 to 3 hours and now they're telling me that I can only send it back with proof of purchase. With all the things Apple does to keep theft down or to eliminate it all together this is the stupidest thing ever. I don't even want to give 1 star.

I bought an Apple iPhone 6s+ in Dec 2015. Within a couple months I started having issues with the touch screen not responding. I made many calls to AppleCare. They were unable to resolve the issue and ultimately I had to make an appointment at their store. They found that the battery was swelling and replaced my phone with a "new" one in early Dec 2016. In mid Dec 2016 I went to the Grand Canyon. Photo touch screen unresponsiveness problems started with the new phone. I revisited the store where they made some adjustments in Jan 2017. I found later it wasn't fixed. I made many many calls to AppleCare without resolution.

They ended communications with me because I used the word "damn" a couple of times. Even the senior support techs have no idea what the problem is after sharing a screen for 2 hours but that was the best excuse to dump me.

My iPhone 7 (which is 9 months old) is having a GPS problem. It won't track or record correctly. I went to my carrier whom I got it thru, after trying all fixes known to man (which I had already done about 5 times) it was determined that is definitely my phone that is screwed up. At that point I had to call in and tell the tech in whatever location the story again and have her tell me to do all the troubleshooting AGAIN. I explained to her that I had done that no less than 10 times already. Finally I was transferred to Apple Support. While waiting for them to tell me to do all the things I had already done the tech at the carrier store told me I should take my phone to an authorized Apple repair shop.

I can only give them below 0 stars. Today I am going to share my experience about DHL courier service. They are fraud. It was happened to me that's why I want it wouldn't happen to my friends and other family members. Actually a month ago I rang DHL courier service to find out if I send iPhone 6 by courier then what's procedure. Customer service guy told me over the phone "We charge £79.92 to send phone to India" and I clearly asked him when phone reached in India do I need to pay extra money but guy told me "No you only need to pay £79.92 in UK you no need any insurance on the phone." I said OK.

They received my payment, they did not unlock my iPhone, sent me a message that my phone was blacklisted, lost or stolen (pure lie) and sent me a useless coupon that cannot be used, to try to unlock another, or to pay phone checks at checkMEND. So they are useless. Do not trust this company. Beautiful website but the company is in Nassau, do not have an address, a phone number, chat, does not answer emails. They hide... They pay for Trustpilot recommendations. They fake everything.

Multi touch issues sent for repair & Apple lost my iPhone - Apple lost my iPhone 6 plus when it was delivered to the warehouse for repair and they have acknowledged that they are at fault so why have they not replaced the phone after 3 weeks. The reason I sent it in was a problem they knew about and wasn't my fault because it is a design flaw but they still charge customers for repair.

iPhone 5c: Oh, my, a lot of difficulty with lighting on this camera. You try and focus on an object and it's changing hues by the half-second. You better snap quickly at the most realistic one. It's hard to center an object and the picture orientation lock works at whim. Am so tired of rotating photos. Also, why if I have my phone on Do Not Disturb with the purple moon highlighted, am I hearing it ring anyway? If there's something else I need to do to make it work, why to that, too? I never had to when I first got it. And yes, I've done Resets, the short and the complete, factory-status versions. I once brought the phone to the local Apple store for help with the camera and didn't really get anything resolved. Weird service, too. I left the phone with them and went off to do other errands for about an hour and a half or so and got somewhat chastised when I came back for being gone so long. Huh?

I took iPhone 7 in month of November, till now I'm facing multiple problem of touchscreen problem, problem in microphone, my phone gets hang etc. I have visited the centre 5 times but my problem is not solved. Mumbai Borivali Aptronix centre has also cheated me by saying that, "We have sent your phone to Bangalore service centre," but they haven't sent my phone to Bangalore. I put mails to Bangalore service centre but their reply was an automatic system reply. No one is helping me to sort my problem. I'm so annoyed with iPhone. I never expected this thing from iPhone company. They are not replacing my phone even after getting hardware issue and multiple issue. They have gave me literally a defective piece. Help me with this problem. I have spent my 6 months salary on this and I'm facing this problem. Never purchase iPhone!!

I ordered 1 iPhone 7 Plus 128gb. Shopkeeper by mistake shipped 3 iPhone and 1 Samsung 64gb 7 Edge. Now he forced me to pay for all of them. I pay them already 47k for one iPhone and custom fee 33k. He said that, "If you pay custom fee. We will give you all the 4 items." I pay the custom fee also then. He hold the item and asked me to pay 91k more for all the item. Now the item is in hold. I pay 80k total.

I bought a iPhone online. When I went to Boost to activate the phone they had the same exact phone for half the price. I initiated the return on a Thursday night. On Friday morning when FedEx opened I dropped the phone at FedEx. I was tracking the phone, which was going from Salem, Oregon to Rialto, California. FedEx is open every day including weekends. My order went from Portland, Oregon to Memphis, Tennessee. It spent a day there and went to LA where it sat for an additional day and was finally received on Tuesday after 4. That is not 2 days.

The awful service is the same in the U.K. Took iPhone 7 in that is just under 6 months old in immaculate condition would not charge. After trying ALL the usual fixes to no avail was advised online and by phone to go to a Genius Bar in store. I paid £700 and took out AppleCare but was still sent away without a replacement and having to wait for phone to be assessed. They do not care once they have your money. Wanted to charge card another £700 to send out another phone when still under warranty. Worse company ever. Product's average was full of people with broken phones, Macs etc...

Went to first the internet to research what was happening to my iPhone 6s plus. I was very excited to purchase such a nice phone. Ironically 100 days after the warranty expired I contract the touch screen defect. Here is the kicker: Apple acknowledges this problem yet refuses to fix it without charging the user a fee of 359.00 but they want to keep me happy so they will cut that fee in half and only charge me 150.00. But I say to Apple "so you're telling me that you sold a phone that you know has a manufactured defect and still want to charge me money on top of what I pay AT&T monthly just for the phone alone?" They say yes that what they say.

I bought the iPhone 6 32 GB model in the month of April 2017. I believe that I got a defect piece. After multiple to and fro travels to the Apple store, it got replaced with new piece. But the wait to use the phone is still there, this time the new piece has got the same problem [Hang Issue]. Store people couldn't resolve the issue after multiple consults even. Now the replaced mobile is in Apple service center [CONQUER service store in Ameerpet, Hyd], I'm still waiting... I need a new phone which works as per the brand expectations OR at least I need my money back. "From now, I won't suggest anyone to go for Apple product." Details of the defective pieces: first Phone: IMEI: 359220070357760. Second Phone: IMEI: 359220073228083.

Last week my iPhone SE didn't charge anymore, so I contacted Apple support. They said it's warranty. 2 days later UPS picked my iPhone SE up and send it to Apple repair center. Another 2 days later, your iPhone has a scratch on your housing so it isn't warranty and you have to pay 150 Euros to repair the iPhone SE, Only because there is a scratch they needed to replace the housing and the actual problem. Because there was a scratch it isn't warranty and the whole housing needs to be replaced. It's ridiculous. Apple warranty is not good, and also the repair isn't good. Apple won't help you fix your iPhone, they only want some extra income.

I purchased 3 IPHONES over 3 years ago. One day the phone just locked down. Started with Technical support who sent me to Activation Lock Team because I could not locate my original iTunes ID and password... Well my ID was known but was not recognized by Apple when we tried to RESET to gain entry to my locked phone. So again they had to start at beginning because the ID was not accepted. APPLE for 1 could not tell me why my phone "randomly" went into lock mode. It just happens sometimes (they said). Also APPLE could not explain why it could take up to 4+ days to get this rectified. "This is the process Mrs. ** and I am sorry but there is nothing you can do but wait." "I have provide all needed information to verify that I am the original owner of the phone. I gave you my original store receipt, why does it take 4 or more days to verify." "Ma'am that is the process."

The iPhone 6 has got to be the worst phone I have ever had the misfortune of wasting my hard earned money on. I would rather have a flip phone than to have wasted my money on this stupid phone, that doesn't even appeared to be tested before they put it on the market. I'm just waiting on the phone to blow up next, because everything that could go wrong with a phone has gone wrong with this waste of money. I would never buy another iPhone or Apple anything if this is the quality they’re putting out. Shame on big business charging that much for a phone that should be free. Got me this time but never again.

My iPhone 6 plus had issues with touch which Apple didn't able to solve. They are not ready to resolve the problem. They are insisting me to handover the phone with all my personal data for which they are not ready to take responsibility. Better to go for some other device. Poor quality.

When I bought my iPhone 5 I set my id address according to a Yahoo email account. But after a long while I neglected to check my email account so it was cancelled automatically by Yahoo. And one day and suddenly my phone required my id address which I did but it didn't work; this problem had happened to me before but I just wrote the serial number on the phone package and it worked with my old iPhone 3Gs. The Apple security policy has made it impossible for its consumers to restore their phones due to stupid reasons. Who would buy an iPhone again? Not me for sure with my phone thrown into the garbage.

I upgraded to an IPhone SE in October of 2016 through Verizon Wireless. Within 6 weeks of having the phone the audio jack broke. Calls incoming and outbound could only be connected through use of the speaker. The microphone for dictation stopped working also. The phone eventually went completely static after a while. I followed every required step without any solution. Apple sent me a replacement SE and within a month the same problem happened again prompting another replacement. I was sent an IPhone 6S and sent the SE back. Then today I received a random broken IPHONE SE in an opened box.

Purchased my phone iPhone 6S on 19th March 2017 through Amazon. Was very excited as it was my first time with Apple product but unfortunately within a month my phone got damaged within the warranty period. I went to the Apple Service Centre in Andheri (E) hoping to get it resolved but never thought will be shocked by their reply. First they make me wait for three days stating that they will send my phone to Bangalore for repair but then they asked for Rs. 25,000 for a replacement which is Utter Nonsense. Come on you'll should understand I had paid Rs. 43,000 for my phone then additional Rs. 25,000 for replacement. It does not make any sense. Horrible experience from Apple. Will never recommend anyone else, so either Replace the phone or pay my money back.

Apple iPhone 6 - It was working good but suddenly before a month the home button stop functioning. How could I change? When I went to Apple Store and discussed the problem they said that if we change home button then sensor will not work. I am not satisfied with their response.

I have IPhone 5s. My phone was not working okay again. Again off and on problem was there so I went service centre F1 Info Solution in Ahmedabad. After 15 days they replaced my phone. After 01 day in that phone NO SIM and NO NETWORK problem frequently come. 6-8 times I went service centre but no solution. They are saying that "in your sim some problem is there. You have to change your sim." While same sim is working good in other mobile. Even though I changed my sim but the problem again repeated.

I am just pissed! Why? I bought an iPhone 7 to replace my iPhone 5s. I have spent over the last 24 hrs trying to get the new iPhone working just like my old one. Apple says you should easily be able to move from one iPhone to a higher upgrade which is obvious. I mean other than that it will be plain stupid to any company to make harder for customer to change from one model to a new model. Unfortunately, that's what am experiencing now.

iPhone 6s battery drastically cuts or loses all power when exposed to outside temperatures 32F or lower. This is the third time this week I've had approx 40% battery power when I started a walk outside, go for a walk outside at below 32F temperature and when I'm finished with my walk (less than 30 min.) I have no or 2% or less battery power. Once I plug in the phone again, within 10 minutes it jumps back up to the old power. And no, it's not eligible for a recall apparently. Good thing I don't need it to actually make a call. My old Windows Nokia phone never had this issue. Wouldn't recommend this phone to anyone.

I reset my phone and I was trying to restore backup through itunes, but it was asking for password. I entered password. System was saying it's incorrect password and I was unable to call anyone and I just started chat session. Even they were very rude and (LEM) Csr ended chat suddenly. I have screenshot of this chat and I also have case I'd no. They didn't help me. Very dissatisfied.:(

Purchased an iPhone SE last year. Issues with frozen screen, spastic display, incorrect letters/numbers when typing. Plenty of phone calls since purchase regarding issue. Offer things like restoration, etc. Several months ago screen cracked - one singular crack through home button when carpet cleaners were at my home. Had fixed at local place. Finally had enough with freezing, plus incorrect typing inability to properly move screen. Opened a case with Apple. Put my case into my son's serial number. Told rep screen was fixed at a non-apple store, she set me up to have my phone replaced.

It is my 1st iPhone (iPhone6). After several days the phone sudden, do not want to turn on. Been asked to go to iPhone centre. They cfm it was a defect unit and they asked me to wait. It's written 90 days just to get the result as maximum days as standard clause. It is ridiculous we have to survive without any phone at all. Now I need to buy new mobile phone and need to wait for 48 more days just to get clarity about the replacement and so. What a worse services. Accepting the money in advance and neglecting the service afterwards. Indeed having a status in the web. But the status never updated or so after more than 30 days.

I purchased an iPhone 7 yesterday... went home, plugged USB in mac to the 7. It crashed every one of my older iPhones. Permanently locked my Apple ID forever. Apple will not allow so they said... I spent 4 hours on Apple Care who by the end I figured out my daughter knew more about iPhone than this moron did. End result I am left with a blank iPhone 7. All of information locked up by Apple who tell me they will never unlock that account for any reason... You insisted I open new account.

I was just sent my fourth iPhone 6 as all have some type of battery problems and now my new iPhone 7 plus is having issues too. After I'm done w/ my contract I'm done w/ Apple and Verizon. Now I have to find another brand that can do a better job than what I had, "GOOD LUCK IN DOING THAT" I SAY TO MYSELF.

I bought an Apple product, it gave me hard times because of its battery since the date I purchase it. Following are my sufferings: Scheduling an appointment with Apple store is itself a tiring task. When finally I made it to Apple store with appointment, I came to know that my phone is a defective piece. They admitted. They didn't have the iPhone 6s battery during that time. They asked me to visit again in order to get it repaired. After some 10 days, I got an email that battery is available in Apple store. I went there to get it replaced, after 3 hours, they said battery replacement didn't go well so they are replacing my complete phone, I ain't sure whether it was a new iPhone 6s or refurbished one. I switched on it and while configuring my iCloud I'd, it stopped working. It was rebooting again and again. This all happened while coming back to my home.

Went into the store to get my phone screen fixed, after being run around from $45.00-$299.00 I was finally placed in a queue to see a tech. The wait was 2 hours. I was fine. When we finally got a tech, I re-told them my issue. Just got them to say "we don't have the iPhone 7 display part." I waited 2 hours for a part they should've checked about when they put me in a queue. I hope a new phone company comes out because I will not purchase another Apple product if this is how customers time and money are appreciated. 2 hours for nothing.

iPhone 6S Battery Replacement - Worst Customer Experience. Apple is going down. Battery Replacement Turnaround time is High. Appointments doesn't work. Worst Quality/Replacement program. I been to Valley Fair mall Apple store couple of times, they told me "I have to leave my iPhone overnight to get the battery replacement". This is ridiculous, customers' time is not being appreciated. I agreed to leave my phone for 3-4 hours and it's not sufficient for them to get the battery replaced. I am in the store at 6PM and they can't fix the phone by 9:30PM and there is no guarantee they can fix my phone if I drop it earlier time 5PM. I never seen such a worst customer service. You (APPLE) got to improve it, don't go low or cheap. Finally, don't sell defective pieces to customers, don't fool the customers and don't tell them to circle around the store again and again. Apple is going down. Is it true?

iPhone 7 review. The sleek design of the iPhone 7 is accompanied by some also challenging factors in the cosmetics of the phone. I won't put the whole phone to shame, seeing I've been an iPhone user since 2012 and since then have seen the enormous improvements of their phones and the capabilities they carry. Drastic changes from the iPhone 7 and the iPhone 6 are the ports located and the bottom of these phones. Up to the iPhone 7 every iPhone was delivered to you with a 3.5 mm headphone jack with a charging port to the right of it and speakers to the right of the charging port. While as the iPhone 7 stands different in this because of the headphone jack being removed and replaced with speakers.

I have IPHONE 6 date of purchase is 11/13/14. The warranty good for a year. Couple of month after the warranty had expired the battery started to drain very fast. Couple of months later the phone no longer powers on - unexpectedly shut down. On July 1st - which was very hard to schedule an appointment - I went to a local Apple store to find out what happened to the phone, they weren’t able to diagnose the problem. All they could do was replace the battery to see if the battery was the problem. After replacing the battery the phone still wouldn’t powering up. Then they put the original battery back in saying since the battery is not the problem, and because the phone warranty has expired the only option is to replace the phone for $299.00 plus Tax. I can’t offered to pay over $300.00 when I just paid for the phone costing almost $600.00 which make the total of about $900.00 just to be able to use IPHONE 6 when IPHONE 7 was almost out.

My phone is exactly 1 year and 1 month old. Right after I installed iOS 10, the phone started shutting down when the battery is on 40%, without a warning. Taking it to the nearest iPhone store, these were my given offers: Your warranty is finished so you can send it to the lab, get parts that are not apple, and pay full price for them. Give us your old phone and get a small discount on a new one. Stay with a nonfunctional phone. Obviously, all of these answers are unacceptable, to say the least. Is Apple seriously telling its customers that after a year they can go ** themselves?

Informed that my 6s iPhone required an 'in warranty' recall involving the replacement of a defective battery. Apple support advised me to contact the Apple store directly to verify availability of parts and schedule a repair. First I was unable to contact the store (transferred all over). Second they wanted me to make a road trip to have the phone checked then make another one perhaps two trips to effect a repair.

I gave this review two stars because I had a previous history of Apple purchases and being very happy. Looking through my records and old electronics, I have an iPod touch, an iPod mini, a MacBook Pro and an iPad all of which I had positive experiences with. So, when I was looking for a phone in October, 2015, it seemed logical to get an iPhone so it would communicate with all these other Apple products. My previous phone was a Google Nexus which was a great phone. Only trouble is I couldn't do WiFi calling with it.

I am a very unsatisfied customer. I decided to subscribe to this site and to write this review with the only purpose of maybe saving you from buying a product from Apple. I know it makes little sense as you don't have any more reason to believe me more than anyone else. But I'm so fed up of my iPhone 4S... It used to be my best friend, a wonderful companion, but across too many useless updates, it became a really useless piece of silicon Here are my points:

My iPhone 6 after downloading update 10.02 on phone shuts off showing full charge and will not hold a charge for more than 40 minutes max. It will be on charger provided by Apple for hours, I will leave house and with a few minutes of use will go from 100% to 80%. Then I will go on internet for 3 minutes and phone will drop down to 1% or completely die. If plugged into wall charger it will work but very slow response, sometimes loses personal wifi connections, also screen sometimes freezes and is non responsive.

Concerning Apple update 10.1.1. There are many changes. None of which are good. I purchased my SE iPhone on 10-25-2016 and it had the old software. The reminders and calendar notifications were very handy on the lock screen describing what was coming tomorrow and what was today. Great information at glance. Since the update: I or anyone can read and respond to text messages without unlocking the phone. I or anyone can read the transcribed voicemail and perform the callback without unlocking the phone. It now creates its own picture albums that I do not want. It has created a memories album that has caused lots of problems with my fiancée, she doesn't believe that the phone is the source and I can't fix it.

I am totally dissatisfied from Apple services. I am using iphone from last 3 years and I bought new iPhone 6S, 15 days back and now its charger is not working. I talk to their service executor. They told me that charger pin got rusted, but there are not a single scratches. Then Apple service executor asked me to go to Service Centre. I went there and they were also not able to resolve that and asked me to pay Rs 1500 to buy new data cable. I don't know how to get out of this hell.

My iPhone 6s is one of the phones that needs the new battery. Customer service made an appointment with the closest Apple Store to me. It was in Texas 2 hrs. away. I got to the store, and they did not have the batteries to replace mine and informed me that just because I have an app. to replace the battery does not guarantee me a battery. I tried calling back the person at apple that made the appointment, hoping there was something she could do. I even left her a message. She never returned my calls. I have since called apple again and asked them what they planned on doing about getting my battery to me. They wanted to set up the app. again and I said no. I asked that the battery be sent to me and I would have it put in. They said they could not do that because they do not mail apple parts. So this is a problem with apple's product, but they will not help me. I will never buy another apple product.

The touch screen was unresponsive after 13 months. Google the problem and a lot of users had the same issue. Employee at Apple store did not find any abuse or water damage inside. He said it would cost $300+ to replace the part. I went back to AT&T to upgrade it instead (for less). The new iPhone 6s Plus is working OK. It's about 5 months old and it responds to touch a little slow sometime... I'm not sure if it is the same issue. I had 4, 5, 5s before and they all worked well. Apple products are going downhill... like Samsung.

Like other below I have been locked out of my Apple account for over a week and cannot use my phone. No-one in Apple can help except tell me that it will take a few days. When queried how many days are a few, I received the response it could be up to 30 days particularly at this time of year. According to the Apple rep I spoke to it is because I signed up for their new double authentication security. DON'T do it, there is no-one you can talk to to reopen your account. Until it is re-instated you cannot use your phone. This is not good business and has totally put me off using Apple in the future. I can re-instate other accounts, including my bank account in a matter of minutes!!! I have sent emails to the head of Apple but no response!!! I guess they are too big to care.

This company does not stand behind its product. They refuse to admit the widespread issues plaguing the 6. I ended up with 2 defective iPhone 6. One of my employees also had one he purchased himself and returned to store in under two weeks for the same issues. Apple did nothing for me, even taking to one of the top care advisors in California 5 days before an appointment at their Apple Store (an hour drive from me). Greg ** told me that yes phone was defective (after 3 hours of diagnostics) and that Best Buy has stock to replace. I told him they don't sell T-Mobile phones, is he sure they have stock? He said yes. Get to Best Buy and no they don't. They can only diagnose, not replace. Apple does not give them replacement stock.

I purchased a new iPhone 7 plus and needed to reset my password as I could not remember it. We did the security questions. I was told to wait for text message to change my password so that they could move what was on my iphone 6 to my 7 plus. I waited, no response. I have contacted apple 3 times and I have been told it was in the recovery mode and they have no way of giving me a time limit could be up to 30 days. So now the 14 days has passed I can't return the iphone 7. I can get only calls and text messages on that phone. The 6 I can get my emails and use most of the apps but no phone calls.

I owned an iPhone 6s and upgraded to 10.1.1 - mistake! The upgrade freezes the keyboard and after four reconfigurations setting it up as "New" I gave up. Ah but it gets better. I bought an iPhone 7 plus. I set it up as new, upgraded the O/S and same problem with the added bonus of random shut downs. I took the phone back, Apple exchanged it and all seemed right with the world for about two weeks until two days ago. I never upgraded this phone to 10.1.1. But it started freezing anyway. Apple says it is the Google photo app so I removed the app and the phone seemed to work for about 20 minutes then crashes and freezing again. The technicians told me that Apple has too many products they are upgrading all the time so it is natural that there will be lots of bugs. Kill the bugs Apple! These issues have real impact on people's ability to communicate with their phones.

Bug in replying to iMessages. Anyone can reply back to the senders of iMessage in 7 & 7 plus by using 3D touch. It's not a secured. Example: If I get a iMessage from "A". Anyone can use 3D touch of my iPhone and can reply back to that iMessage which is not secured.

Will never purchase another apple product again! Bought an iPhone 6s Plus from Sprint without purchasing the protection plan... 3 months later the phone starts having software issues... Sprint won't help me so I send it to Apple for its one year warranty and they falsely accused me or someone of forcefully entering the phone. This phone is in mint condition, Apple are liars and thieves and I will never buy another Apple product again!

My disabled sister has the iPhone 6. It was updated the other day and right after it froze. She called apple for tech help but nothing fixed it. She was told she would have to go to the nearest Apple Store (52 miles) away (she doesn't own a car) to replace it.

This is such a joke. I called Apple twice to get my password reset and they stated they cannot do anything for about a week until someone in California calls me. Now I can't update my phone or iPad until that is done. Tech guy even told me to make sure I don't turn off my phone until that happens. It basically bricks your phone and you cannot use it until they get you a new password. That's gonna make people really rethink Apple. I know I am. As soon as my contract is up, I'm ditching this phone and going windows along with my windows tablet. If they can't figure it out and it takes this long, then they don't need my business. One less person they have to worry about I guess.

My name is Monika and I have visited Apple Store in regards to my iPhone 6 accidental screen damage. 2nd time I have asked the staff that I want to get my screen repaired for at minimum cost or mobile replacement. She said it's a fix price then I requested to talk to manager. After 10 minutes manager came to meet me and I have asked her same question and then I show her my phone. What she said me it was really unacceptable for me. She said, "I am not sure whether your mobile phone will pass the test for screen replacement or not. If it is not you have to agree for paying $429 for mobile replacement".

Apple security system does not allow you to guess your password more than twice. Got it wrong? Make sure you have your credit card from three years ago because that is the only way they would know it is you. Guess what? I didn't because my card was deactivated because someone stole my identity. You know what apple says to that: "HAHAHAHAHAHA. We don't care about your problems. Just buy a new phone from us." Basically they call you a thief for forgetting your apple website password. Who is the real thief here?

I bought iPhone 7 Plus by paying extra price since it was out of stock with most retailers. Within less than two weeks ago, it has software issues. Home screen and Home button becomes irresponsive. You cannot even turn off the phone since home screen is frozen. I even made a video. Apple Support says recover it install new software. I explained them I encountered a year ago same problem in iPhone 6 also but recovery and reinstallations didn't help at that time. Now they have given appointment with an Apple store. I even made a video of the issue as well.

Purchased the phone from T-Mobile. Touch screen started malfunctioning in September 2016 and got progressively worse by not working at all. Out of warranty and no insurance I took it to a repair shop to find out there is an issue with the Chip in the phone, somehow it had broken prongs. This was a strange issue because if you bent the phone slightly you could use the touch screen and enter your passcode and the phone would work, but you never knew when it would stop again. I paid $200 for this fix only to find out that I will not be able to use the fingerprint option again in this phone. This is total disappointment again with the constant battery drain and memory that keeps getting used up internally. I have become disappointed in Apple's product and I paid $700 for this phone with the expectation that it would last longer than 20 months. How can this be remedied?

I purchased iPhone 6s in Sep and just after using few weeks its display dead and phone heating whenever it charge. I wasted 50K at this brand and totally wasted my money. Customer support and service center are not so cooperative and make fool to customers. What should I do. Please help... I ordered this phone from Snapdeal. Very bad experience with Snapdeal also. My order id is **.

I started having trouble with my iPhone 6, touch screen nonresponsive, screen crashes, thumb scanner acting up... called Apple twice a day for months trying to fix the problem after paying $948 for phone and Apple complete care lies and garbage only to receive a second problematic phone with same problems. Didn't realize until I talked to many senior advisors that the replacement phones you get from their warranty aren't NEW phones at all but phones that didn't pass inspection, floor models... we buy these phones for pleasure not to keep troubleshooting, wasting time and money. I feel now that the brains are gone Steve J. and Steve W.

The iphone 7 32g flat black was delivered in a damaged package and opened the new upgrade to find the phone had the lcd screen came apart or never was fitting and the charger wouldn't charge correctly. They shipped it defective product. Apple offered me a refurbish replacement only. Bad deal for a new unused iphone 7. Maybe I need to look at another brand.

Have an iPhone 6 Working fine, but after installing iOS 10, my battery life is draining. AppleCare says that my battery has been consumed, and that it's just a coincidence that the battery won't hold a charge since I've installed the update.

DON'T DO IT! Bluetooth connection problems, making calls to a landline won't go through. I get a message that my phone doesn't have this feature. WHAT! Voicemail you can't see the list. Only blue dots on the side of the phone. It's HORRIBLE- I think the upgrade was for teenagers taking selfies and using emojis. I'm a real estate broker and need my phone for my profession- this is ridiculous.

I have a very serious complaint about iphone 5s I'm having. I have already lodged complaint about it. Your executives called me up also, formatted phone, upgraded it, all in vain. The problem is iphone is designed to send some sms to some carrier for the services like facetime or so. These sms are supposed to be free. But I'm being charged around 5 to 10 dollars every month for these. I have confirmed it from my service provider. Sorry to say, but it's a hell phone. I have now decided to not to use it anymore. A harassed customer.

I bought this phone just 3 months ago and suddenly the touch stopped working and when I showed it to the service centre after keeping my phone for three days they found liquid in it. This is what kind of service you provide to people. Since then I'm running daily to get my phone fixed on Apple service centre but warranty is void because they found some liquid traces. Maybe it is due to sweat or something but no. Now its warranty has been screwed up even when my phone has NEVER been Into any kind of liquid or water substance. Thank you Apple for such a great service experience. Lesson learnt, never buying or suggesting anyone to buy an iPhone. #boycottingiphone #noproperhelporserviceprovided

I have purchased Apple iPhone 6 16 GB White Color on 12th Sep 2015. After using this phone for more than 11 months the screen of this phone is coming out. From past few days I was noticing that my screen from sides is coming out. This morning the touchscreen stopped working. Am not been able to take or make any call from this phone, am not been able to Unlock my phone. Please note this is a business phone. Can you suggest me what should I do with this USELESS phone. Should I throw this phone out of my house or should I just give it to any needy person?

I am perfectly happy with the technical side of my iPhone, but I absolutely hate the fact that I have to provide Apple my gender, name, address in order to do some simple shopping of Apps on the internet. All they can have is my email address, and that's really not necessary either. I tried to download Whatsapp via the Whatsapp website, but the iPhone is programmed to feed back over their App store. Apple wants to make sure they can check in on every move we make, after all that means advertisement opportunity! I am simply not willing to give out my data. Am I the last one to resist this? Oh yes - and just recently they lost data of 225,000 iPhones that had been hacked.

I am totally dissatisfied from Apple iPhone 6 & their services. I bought iPhone 6. After three months its touch was unresponsive and every time I talk to their service executor they told me that some apps are crashed that's why its screen is unresponsive & asked me to reset every time. Till now I have reset my iPhone 6-7 times but this does not make any difference. Then Apple service executor asked me to go to Service Centre. I went there and they were also not able to resolve that and asked me to pay Rs 10000 even though my phone is in warranty. I don't know how to get out of this hell.

A co-worker brought their 13 month old iPhone 6 to me BURNING UP. It was bad. He took it out of his pocket because it was burning him. It was so hot you couldn't hold it. I told him I'd take it into the Apple store. I used to work for Apple. We had a policy called "get to yes" if I remember correctly. It gave the techs and store managers the power to use their judgement in small device replacements. This is CLEARLY a defective product, just outside of the warranty, and potentially dangerous. The only option they would give me was to replace the phone for $299. I've been an Apple user my entire life. I'm pretty sure I'll be leaving Apple. I've been watching them care more and more about money and less and less about customer experience. In the end, I had them send the phone in for evaluation on the grounds it was potentially dangerous. Nope. Denied. If your products are going to be INSANELY overpriced, you need to stand by them when they brake.

My iphone 6 plus started having touch screen issues a few weeks ago gradually getting worse until unresponsive. Did some research and found out this is a common complaint and is a design flaw in the phone. Went to apple and because phone was 20 days over 1 year warranty they refused to remedy situation except ask for over 300 dollars for a new one. They refuse to acknowledge design defect to avoid liability and they won't get one penny from me. That's for sure.

Iphone 4 and Apple Products are terrible. Pictures come out sideways and there's no app on Windows to rotate them unless you download a 3rd party app. Everything needs a third party app to correct the poorly designed operating system. I can't wait 'til I can go back to Blackberry. I gave my iPad to my 3 year old niece because I hated it so much. When someone sends me a video and I try to listen to it outside of wifi, the sound doesn't work. I have to reboot the phone and it only works once. If I pause the video, I have to reboot.

I purchased an iPhone 8 months ago. When I purchased the phone I also purchased an Otterbox and screen protector. The screen sensory failed. The screen is not reading touch. I have had many phones and understood the sensory needed to be replaced. The representative wanted me to troubleshoot the phone. That was already done and I explained that. Any and everyone knows the basic troubleshooting steps (turn phone off, take battery out, replace battery, restart). This will not fix the sensory in the phone. I currently on hold still as I am typing this and have been for 3 hours. My daughter says "mommy just hang up". They would love that. Problem still not solved. Currently on hold.

I purchased iPhone 6s just 20 days back and it's started giving trouble like touchpad is not working, white line is coming on display while I was caring my phone like baby. My experience is very bad with iPhone. Apple product is pathetic and I will not recommend anyone to buy apple product. I don't know why apple has kept higher cost if product is very bad and making fool to customer. I will start negative campaign against apple. I know it will not matter for apple because they have already build customer and people will definitely purchase, but if I can stop someone to buy this product then I will be the happy. Why this brand have so much popular?

Same here am a loyal customer of Apple. I got MacBook, iPad and I used iPhone 5s from last 1.5 years. Now I thought to upgrade myself so I bought iPhone 6s 64 GB Gold. After 2 month I got so many problems in my phone. Sometimes volume rocker button is not working. But few days back I noticed a black patch (dot like a thing) appears on my screen. I thought it may be the dust or something else but after checking it I found it appears on the inner side of the screen. I just rushed to the Apple service centre where the service guy told me "Sir it is a physical damage and we are sorry we can't replace it or changed it in warranty."

1 year warranty - buyer beware, Apple wont budge... even for their defect. I have a 16-month old iPhone 6 plus. Never dropped, wet or mishandled in any way. It started randomly sending keystrokes, opening sites, sending random strings spontaneously when I attempted to text, opened music - as if someone was typing, all with the phone on the table. It even did it for the "Genius", and he advised that this could be the case of a solder coming loose between the phone's motherboard and display. The reply was that it's out of warranty, I didn't purchase insurance to make sure an $800 phone would last longer than a year. Hmm, come to think of it, I've never bought 2nd-year breakdown insurance for any big or small ticket items. Best they would offer was a $350 replacement with 3 months of warranty. Gone are the days when you could walk into an Apple store with a defective product and walk out with a new one. I won't buy another Apple product if they won't stand behind them.

I have had this phone for less than a year. The troubles started within the first two months. Visited Apple Stores about eight times, Apple performed various repairs and then replaced the phone four times; the issues I complained about is still there and yet, the replacement phones all came with additional issues!

My name is Richie ** and I am an Apple products user. I have an iPod, MacBook, and two iPhones (6 b 6s plus). For years I and my family have been a loyal Apple users and a fans but my quite recently my love and pride for this company, its brand and its products went from hero to zero. My wife's iPhone 6, 64 gb which I had purchased 1 and a half year back had started giving us serious problems where initially the phone started running slow then eventually the screen of the phone would freeze and would get stuck. This would happen regularly. After this the touch screen became unresponsive and no matter what I did would regularly hang. I did reset the phone, all the settings and the data but to no avail. The phones touch would not work properly even after turning my phone into a new iPhone. There were times where I took a video of my phone typing things on its own.

Horrible Experience! Had to drive 3 hours to bring a dead phone to the store for replacement under warranty. After repeated testings in front of me clearly showing the phone was dead, and one of the 'geniuses' telling me that they will give me a replacement on the spot, I was told that actually, the phone needs to be sent to a different place for further testing for about a week. The manager was a total ** unable to give me a reason as to why I'm not getting a replacement phone right away.

It is not even 2 years when I bought Apple iPhone 5S. I bought it almost in 40,000 INR, if you are an Indian then you can imagine the value of this amount. I faced 3-4 issues in my iPhone 5S: Silent Switch is not working, No Vibration, No ring when someone calls. It is almost 3 weeks when first time I talked to Apple Care online chat but before that visited Apple Care center and they told me that this cannot be fixed. I talked to Apple Care Chat Support again, and they told me that go to another Apple Care Center to take 2nd Opinion. So, I went there for 2nd opinion and I got the same reply that this cannot be fixed (Note: Apple care center guy did not even touch the phone).

I have a Apple iPhone 6, in just two months the phone has started giving problem... The battery life is worst. Have to charge the phone thrice a day... And touch quality is also worst. I think Apple has become too big and is just making money without concentration in the quality of product. But they need to understand what has happened with Nokia same can happen with Apple...

We switched from Sprint to US Cellular Dec 08 2014. We had flip phones. The salesman talked us into I phones. We have had nothing but trouble with them. Don't hold charge, doesn't send text through either way. Sometimes I get them 3 days later or when I call out. FB kept shutting down. Was suggested I close it out and remove the app. Now I can't get it back on my phone. As for the camera it takes great pictures but sucks for storage. Can't figure out how to allow more picture. When I try to take pictures it says not enough storage to take a photo. You can manage in settings.

I have buyed a iPhone 5s nearly 4 months ago at 22999 Rs but it's strange that my iPhone is not working. Don't know what the problem comes in touch and the people in the iPhone store are saying that "We cannot cover it in warranty..." I didn't understand that. What is this? They people are fooling the customer by giving one-year replacement warranty... And about their store they people don't know how to talk with the customer... they are just trying to take more money from my pocket. Worst service and worst brand I have ever seen.

"Insanity: doing the same thing over and over again and expecting different results." ~ Albert Einstein. My wife and I purchased our iPhone 6 in July of 2015. I rely on my iPhone for my business, and my wife uses it, considerably, for her business as well. For the last several months we both have been experiencing so many problems, yet, Apple refuses to acknowledge that the iPhone 6, in my opinion, is a lemon. They have us doing the same thing over and over and over again. Restore, replace, restore, restore, etc... This is insane!

Years ago, I switched to Apple and stayed a loyal customer because of their commitment to having a quality product and respect for the consumer. But today that didn’t happen and I am one unhappy consumer. About a year and a half ago I purchased an IPHONE 6+. As I indicated, I was a loyal Apple customer with Apple computers, tablets, and phones. But this IPHONE 6+ which I purchased through Verizon was different. The photos it took seemed fuzzy, sometimes the speaker quality deteriorated, and I kept having to reset it, far more than I had with my IPhone 5. Once, in the Apple store, buying something else, I talked about my photo concerns to a sales employee, but he assured me that I just hadn’t set my settings correctly and should go online and do that. I did and there didn’t seem to be an improvement.

I purchased an iPhone 6s plus. Within a month and a half it has stopped working. I purchased an $85 LifeProof case for it because it is after all a phone that costs $800. I dropped it from the counter which is maybe 2 feet off the ground. The phone shut off and will not work. Since I was honest and told Apple that I dropped it they will not even entertain the thought of warranty. I would have been completely fine paying if there was physical damage to the phone. Before I could get to that part of the conversation they were insisting that there is no warranty without even looking at the phone. Not once did I ask for it to be covered under warranty. I simply wanted it to be looked at to see if it might be a warranty issue. Rather than coming up with a solution or trying to figure out exactly what is going on I was told by the supervisor that the phone cannot be dropped even a foot or it voids warranty.

I enjoy using my iPhone and most Apple products largely because of the capacitive touchscreens they have. It's very responsive and has almost no lag time when being used. Yes, it has a lot of other functions, but their touchscreen is really what works for me. I've not used a lot of other touchscreen phones, but all of which that I have do not compare to the iPhone's.

I have worst experience with Apple Inc. My iPhone 6 display is not working though I bought phone in Jan. Officials of Apple initially said that my handset will be replaced but after a week they came up with a excuse that now their policy has been changed hence display would be changed. They have illegally confiscated my handset and not returning it back...worst product iPhone 6 I must say and worst are officials of Apple Inc.

Ok let's try to make a feedback sandwich... First of all, I'm happy with the durability of my iPhone. The iPhone that I have is the iPhone 4S. And as far as its ability to call and text, there have been no problems. And I haven't encountered it being stuck up and hanging unlike cheaper phones that do. You could say that you get a quality product for its price. However, I'm not a fan of upgrading iOS. The most recent iOS version required a HUGE amount of space on the phone. Hello... I'm not about to delete my images, music, and apps just to accommodate an OS upgrade!!! What were you thinking Apple??? But anyway, the phone looks nice and stylish.

I bought a iPhone 6 from Thailand under a plan from AIS network in Dec 2014. It started having problem with the speakers within a month. I went back to them and they returned my phone to me saying that there is no problem with it. I tried agreeing with them and thought I had started having problem with hearing, but in May 2015 I compared it to another phone belonging to my friend at the same time and was sure that my hearing is fine and the problem was with the phone. I went back to Apple store and they said that I will have to go to AIS store only to claim it. So I had to go to another place for it. They checked my phone thoroughly and said it was faulty and they changed my phone immediately.

Purchased iPhone 6plus 11/15 while signing up for AT&T. Phone dropped texts. Restored at Apple Store several times but problem continued. Restored twice as new phone, second time with APL-CARE. Didn't work. Phone replaced twice. No better. Had 4 different senior techs most who didn't return promised calls. Problem turned over to engineers for about 10 days. Response was "We don't know, it might improve with next upgrade. Didn't happen. Total 6 trips to Apple Store and at least 20 hrs on phone. Apple tech at store said "We can't figure it out". New phone. Changed Apple id thinking maybe it was corrupted. Didn't help.

I was contacted Tuesday by Apple Technical Support. They re-evaluated my 'experience' and decided to refund the entire amount. I am glad that they do review the comments and do the right thing when it is a case of manufacturing defects.

I decided to update my phone's software last Sunday expecting it to have a faster and more efficient effect on my mobile. Unfortunately, this update - iOS 9.3.2 - was a total letdown. I usually don't update my iOS immediately once the newer version is available to wait and ask feedback first from my friends or contacts who already got theirs since Apple's update usually comes with some sort of negative effect to the phone's performance every single time.

I have been using an Apple iPhone 5c off on a monthly network plan with my provider. I should be getting a replacement for the phone already since the usual hold period is already up, but all I can say is that the iPhone really holds up to the test of time (or at least 2 years). I dunno, maybe I was lucky not to have a lemon, but my phone is still working fine. Maybe a little degraded from the usual wear and tear and used up battery charge cycles, but it is still working. My unit still receives crucial updates and applications are still supported even though my phone is nearing its end on its short tech life span. However, I cannot say the same for the accessories that goes with it. I have bought four lightning cables in a span of 2 years. So that would mean that I will need a fresh new lightning cord every six months. What's oddly irritating is its steep price for something that lacks quality.

I see what they are trying to do here. The phone really looks nice. It's light and doesn't feel cheap at all, but the biggest gripe I have with them making this thing is they sacrificed a lot with the battery. Everything else what you would expect from Apple, but you have to deal with your phone asking for a charge in the middle of the day, which is not good you're always on the go. I tend to charge my phone overnight and keep my data turned on the whole day. By noon, I practically only have 60% of my battery. That's considering I've only been at work for only four hours. It's not convenient to buy a battery pack to charge it especially if I paid so much for the phone. Overall, everything else works fine as long as I can keep my phone on.

Why does Apple not have a complaint email address. They state to phone them, well if your phone is not working and that is what you want to complain about, how then are you to call them? Why does Apple not have an email complaint address? I have tried to use your feedback address etc but it would not take the whole email I am sending. Another issue you need to fix.

I have purchased iPhone 6 in November 2015. Within four months I'm faced problem of bending. I have invested huge amount to purchase iPhone but due to bending problem it's not working. My iPhone is in warranty period but still I'm not getting any replacement of my piece. What kind of service iPhone is providing to their loyal customer? I'm going to bring this case in front of other customers by giving this news in newspaper so that they will think before purchasing iPhone 6. I need you to resolve my query as soon as possible.

Last 3 months my IPHONE has used over 12 GB per billing cycle and Verizon has increased my bill to over 200 per month. After numerous calls to Verizon their network engineer confirmed the phone used the data. Apple forced me to talk with 3 different tech support idiots and the last SOB stated he would NOT authorize a new phone unless the NEXT LEVEL OF APPLE ENGINEERS said it was a faulty phone. Sorry I bought this POS phone and sorry I had the misfortune of being stuck with Apple support - that company SUCKS!

I recently received a new iPhone 6s from Apple two weeks ago because the one I got 4 months ago basically quit working. I had the glass screen protector and the thickest case protector they had in their store. I dropped my phone while walking my dog. It fell flat and the glass under the protector is shattered. Yet the protector is in perfect shape. Having to buy a new phone is quite a financial expense at $699. I can't afford that so now I'm stuck with a mess is a cracked screen. I hope that this phone continues to work until I'm able to switch to another phone. With the bumper and the screen protector this shouldn't happen so easily. Very disappointed that Apple would continue to provide such weak glass screens. I see that Samsung reports of a stronger glass.

NEVER AGAIN! Incredibly disappointing experience. Have had a cheap flip phone for years and purchased my first more economical iPhone SE through the online Apple store. First of all they didn't tell me it would take 3 weeks to arrive until it was too late. Apparently everything is made overseas in China. During the two weeks I had this phone I never once had a satisfying conversations because no one was audible. I made dozens of phone calls to Apple care and several trips to the Apple store, 45 minutes away from my home in heavy traffic and difficult parking.

It is beyond ridiculous to purchase an Apple tablet or mobile device. EVERY mobile manufacturer makes their devices with the ability to add more storage through any brand microSD card. But no, not Apple. When I brought this to their tech support attention the tech told me, and I quote; "Then buy the next highest tablet!!!" As if I have money to waste! Idiotic to say the least. I just purchased two Samsung S7 for my wife and daughter as presents. Both are 32 gig and two 64GB microSD but these devices can handle 200 gig and came with VR headsets and best of all, it was buy 1 get 1 free! Nuts to you, imbecile Apple. The devices the S7's replaced were S3's and best of all the S3's are still in perfect condition.

Yes, Apple Care accepted that phone has internal damage due to other reason and offered a replacement. Satisfied with Apple care but in India B2X services is pathetic. Apple should think of that and take ownership of customer care.

I have been with my iPhone 5s for almost 2 years now and it is still working very well. I haven't had any problems with it yet. This is my second iPhone - first one was an iPhone 3gs - and they both don't disappoint! Generally, the cameras of Apple are great. Love the quality of capture even sound for videos. I can't wait to get the next model and give this to my mom. At its condition, I'm sure it will still go a long way. Apple stands for excellence and durability.

I bought an iPhone 6s (16gb, space gray) device on "Mar 8th 2016". I captured too many pics within a short span (hence its 16gb device). I faced storage issue. So to get out of it I copied all the pics and videos to my ex-HD, and I deleted all pics and videos from iPhone, but when I saw the manage space under storage, it displayed photos app is using 6.3gb. After this I contacted customer care by dialing up (no.0008001009009). They asked me to download iTunes app in my PC, and to take backup. After all this they asked me to restore my device. As hoping for the best I did what all they said but finally they messed with my iPhone and made a statement to contact Service center (case id: **).

So, I have an IPhone 6S for 3 months now. It's been dropping calls daily and lately people are calling saying I just called them. I don't keep my phone in my pocket, it stays on my desk at work, and on the table at home. I do not know these people, they don't know me, and I do not use my phone at work. So I called customer service at AT&T at 10:48 am to complain. Yes I have insurance on the phone so I was switched to Asurion the insurance carrier. Software problem they say so I'm switched back to AT&T. So far three people I told my story to.

I Purchase Apple phone in October and returned it in their 14 days return policy. Since then, I have not received my refund of $637 dollars. Contacted managers at store. Called, all I am getting is same story, next we will credit your account. Need help resolve the issue. Apple store no 703 251 7400, Fair Oaks Mall.

I bought the Apple IPhone 4s in Nov 2014. When I put on charge the apple logo comes up and the itunes logo after that, it does not start up. I sent to the service center and was told that it cannot be repaired. It is devastating! Twenty five thousand rupees going down the drain. I'm sure there would be a way to restore settings... Kindly let me know if any help can be extended to me by the company.

I purchased iPhone5s gold 16gb but I am very dissatisfied with this experience. I am facing many problems like software applications not working properly, hardware issue, network problem. I visited an iPhone service center but I am not satisfy with their service. I am very very upset.

My iPhone 5 has crappy batteries. I would always need to plug it to charge. Thanks to them I'm now a wall hugger. Plus their chargers are equally crappy as well.

I used to be a very loyal customer with Apple but for the last six months I've been having nothing but troubles. I hate my iPhone 6...this is the worst cell phone that I've ever had!! The nightmare began one night when the microphone stopped working. After that, I got a replacement at an Apple Store but after one month of use, the WiFi problems started. The WiFi went in and out like in 1 minute. They replaced the iPhone again and after 1 day the WiFi problems began again...and now I have a dark spot in my camera lens. This will be my fourth replacement in less than 6 months. The truth is that these cellphones are meant to be disposable after some time of usage. However for the price, I was expecting something more well-made. I am very disappointed with Apple. They didn't even respond my feedback messages! Don't buy iPhones...they might be beautiful outside but they are a piece of CRAP.

My iPhone 6 Plus still under warranty. Why I can't claim the flex cable? And I go three time for service, my iPhone 6 Plus they just reset and reset. Until now my warranty going finish. They keep my phone for 2 weeks and told me I can't claim under warranty? I start using iPhone start model 3g, 4s, 5 and 6 Plus and feel very disappointed. 1 year only can use.