Apple iPhone Reviews

I do practically everything on my iPhone. However, it seems with every iOS update the battery life shortens. I have a Mophie battery case plus a power brick I have to carry around with me. I wish Apple would improve the battery life in these expensive phones!

I love my iPhone. This is important to me and will never buy another! I find it user-friendly, support staff is awesome. iTunes staff is awesome. Quality is sublime. Never take my iPhone! If I can learn about iPhone and master it anybody can.

As a senior citizen, I have found that my iPhone is more convenient to use. I find that the larger screen on my 8+ is large enough for me to read but I sometimes wish it would not auto-correct... they "correct" to the wrong words.

I like iPhone and iPad but prices are outrageous and keep getting more expensive. I wish they could design a better non-glare screen and better batteries that last longer. As a senior and retired, people over 65 like new gadgets but fixed incomes will limit what we get. Baby boomers should be considered since we are huge number of consumers.

Can’t live without my iPhone. I have the 5SE which is the second one I’ve owned. Very easy to use functions and I like the smaller size. I believe it wb disco tunes sometime in 2019 which is unfortunate as I don’t believe there will be a “finally” iPhone after that. Everything about this phone is excellent and Apple is constantly updating which keeps my phone current.

Paid way too much and it did not work as well as my old Android phone. Has already been repaired 2 times under warranty. Flaky, short battery life and unreliable. Restarts itself randomly. I will get rid of it as soon as my contract expires.

I had decided to replace my Apple iPhone 4s with the Samsung galaxy s7 and I am sorry I did. I still have my old iPhone 4s going strong in addition to my Samsung which is due for an upgrade in a couple of months. I will most likely go back to Apple. They seem to never break and I love the ios apps.

I needed a battery replaced in my iPhone, they sent a next day air pickup, fixed the phone and had it back in 3 days. They called, help download and reload all the info on my phone. They were very helpful and easy to work with.

Not business savvy. No area for schedule text message, or grouping company numbers and individuals without purchasing apps. Too much extra purchases to make phone work the way I need for business comfort. Let’s not talk about storage and back, that comes free in Android note phones.

Have an iPhone 8. Its portability and functionality are phenomenal. Except for creating and editing Word or spreadsheet documents, this device provides for all your computer needs. One annoying feature is trying to get to the screen with the calculator, flashlight, and screen lock. My hand jester is just not cool enough most of the time. Also updating the phone’s software is when it wants to do it and I have no control of it and it does it at the most inopportune time.

Once you have an iPhone, it is next to impossible to go back to Windows or a droid. The phones are extremely expensive and they update often. I have not had any problems with my phones, however once they reach about 12 months old, the battery life doesn't last as long as it should.

Disappointed that texts cannot be copied and sent to my Gmail account. Some of my texts are too long to just take a picture as they are from my tenants that cover a sequence of events that need to be printed for our paper files.

I love my iPhone. This is my third iPhone. They are reliable. I take pictures all the time and they are great. I always use Talk to text. I’m definitely a Apple person.

I have only had my phone a few weeks. I am learning how to use it. It is intuitive once I can log it. Seem to have some difficulty with that. But I am amazed at all of the functions and things I can do on my phone.

My iPhone was given to me a few years by a friend. She had updated. I was grateful for this gift. As a senior citizen I was hesitating spending the money. I also need very expensive hearing aids for my impairment. The iPhone gives me the ability to text and receive also, This helps when my hearing is not good. Currently my hearing aids are hooked up to my iPhone so as to help me hear conversations a little better, but still prefer texting.

I received an iPhone SE as a birthday gift as a replacement to an earlier model. The new phone is just amazing. I was easily able to transfer all data from my old iPhone. Now I am able to do everything I did earlier and also take excellent photos with my new iPhone. Very happy with it indeed.

I’ve had an iPhone 6 for the past 2-3 years and am very disappointed with its inability to hold a charge. If that is a problem with all of the iPhone 6 models, Apple should have replaced the faulty batteries free of charge. Apple’s customer service leaves a lot to be desired.

$1,000 phones are absurd. I bought a 6s on eBay for $200 and it is fine. It does everything I need, still looks and functions well due its high quality construction and design. Amazingly, my daughter's iPhone is still just fine despite the fact that she regularly drops it, throws it (really!) and uses it as a club. Really.

I think Apple products are one of the best if not the best. I also think that they are little pricey. They also will we move beans and not think about their customers as much as they should. The iPhone 10 Mac I didn’t know how to turn it off.

They get your credit card # and nickel and dime you forever. They set up their system to exclude competitors. Example, I have a subscription to Pandora. They did an “update” and removed the app. I cannot reinstall. I have had Windows and Android for 15 years. They are more open and not proprietary. Apple is intrusive and extremely irritating. The iPhone was returned and the 18 month iPad is on probation.

Quality materials & ease of use, security and privacy are the best for Apple iPhone and all products, clarity and customer service online, phone or Apple Store. The entire structure is so effective and efficient with ease to get support or help.

I have owned 6 diff iPhones over the years. My iPhone 6s+ camera broke after about 6 months and they will do nothing to help. It is EXACTLY the same problem the iPhone 6 had. I even read it’s the exact same camera! However, since the 6s+ is listed on the recall, they won’t help me. It’s so wrong to not consider the value of a dedicated, return customer.

I hate the downloads on all the Apple products. They change what you have set up for your use. The last download wiped out 1,000 pictures that I use in my work and all of the albums. Their cavalier attitude about consumer usage is deplorable.

Cost is prohibitive, especially when considering that the product dies in two years or less. New features in the latest iterations don’t seem as innovative. Also, security is more of a concern with Apple products today than it used to be. I do like and appreciate the design.

Products are too pricey. Products have high quality. The computers are great. I still own 2 iPhones with no problems. Also my wife has an iPhone and an iPad no problems with either. The only problem I foresee is when there is an upgrade the price always goes up.

The phone is fair and not as good of quality as Samsung S8. Good compatibility for carrying. Price is a bit high for the quality offered. All in all I feel the Samsung and others are a better value. Thank you.

New products are more buggy with each and every release. Steve Jobs would be losing his mind. Shouldn’t these products be getting easier to use and less problematic? And what about the price??? Apple products are waaay too expensive!

I have had iPhones for years and don’t have any problems with them. Only after a few years of phone it started slowing down. Sometimes it would blank out from app I was using but overall it was good especially for service.

It’s okay for the 1st few years. Due to software updates and OS updates slowly becomes obsolete until it is useless requiring you to buy yet another phone when your existing phone should work just the same.

Totally fed up with Apple. Everything you require you have to pay all the time. Filling games I use to play on my 3s are no longer free. You purchase them through Apple. Plus all the apps now have in app purchases.

Not user-friendly and suggestions don't work. Bad app interfacing and hard to navigate between functions. Notifications and privacy issues. Seems to control you rather than you controlling your device. Short battery times. Appointments must be made sometimes weeks in advance with long wait times even though you have an appointment. CS reps are not knowledgeable. Very frustrating.

I wish you could do some of the things that Android devices provide. Like putting things where you want to on the screen or adjusting things to your own likes and needs and not fitting in Apple's “box”.

First iPhone I have had that does slow down 6 months after owning it. Good battery life. Still has the home button which I like. I have the iPhone 8+ Bigger screen is much better than the smaller option and older phones.

A very sturdy and reliable phone. Unlike android each update does not slow the phone down. Always works without delay and allows so many functions including the accessories. I haven’t had as many problems with Apple products as I did with Android. I would never think of going back to non Apple Products.

Apple products are expensive, but good quality. I have had Apple products for about quite a while. I started with an IPhone 4 and an iPod 2 and upgrade from there. I got the first phone from my phone provider. I tried other phones, but I like the iPhone and am very familiar with the other products.

I have had the iPhone 6, and 7. Seems like not enough storage w/ the iPhones and it requires you to buy more memory for iCloud. Camera still not as good as some of the droids. To pay the money I pay should have a great phone.

iPhone owner since 2012 & wouldn't use anything else. My iPhone 6+ still works great & was easy to get used to. Many friends have Androids & although camera shots are sometimes better I would never trade my iPhone for an Android.

I really like Apple’s iOS system and how everything works so well together. The apps are better screened so you are less likely to have problems with privacy or other problems. Everything is very intuitive and even the very young and very old alike can pick it up and be fluent fairly quickly. I love that everything is backed up in the cloud for free. If you lose your phone or it gets destroyed you can get a new iPhone and have everything exactly like the lost iPhone in less than an hour!

They're good. I like but are too pricey. I wish I could have a newer one. They're too expensive and the only ones I know how to work these ones. These phones don't have all the goodies. Mine is iPhone 5 but I need an upgrade to newer one 'cause some app stuff need to be upgraded and but I like.

Product is good but ridiculously way too expensive. Apple sells unlocked phones but I have a locked phone from Sprint so am unable to change carriers. Bad policy. I feel ripped off. Price reduction just after I bought my iPhone 7. Again I feel ripped off.

The iPhone 7 is my first smartphone. I love the access to the internet, apps that let me check the weather, subway and bus schedules, Lyft reservations, maps and quick answers to queries...and the cat videos, of course. LOL. I don’t read newspapers, books or watch movies on the phone. I’m not interested in playing games, etc, on the phone. I use it for the basics and it’s fine for all that. Oh...one thing that is really useful is the camera. I am a beekeeper and can take great closeup pix of our bees and email/share them with my beekeeping teammates and document the progress of our hives. I loooove being able to do that. I’m impressed by the quality of photos in low light.

The latest iOS upgrade damaged my iPhone 7. Prior to that the phone was working fine, including the docking/charging interface. However, I have now been told that I must pay for the entire repair because the doc has visual damage. I was told that this is Apple policy. In every other world, if you broke it, you fix it. Apparently, not so for Apple. The supposed damage to the port is cosmetic only. But now we are stuck with a logic board that was damaged by their upgrade. The $319 price tag for this repair is unfair. I can buy a new iPhone 7 in the box for nearly the same amount.

I had an iPhone 6, with a consistent call drop problems, my wife had a different phone and she never had to face call drops in a big city where we lived, definitely it was not a mobile network issue. Whenever I went with such problem, they just happen to replace the phone and pray that the new model don't have same problem. That problem existed long enough to make me tired of going for another replacement

My iPhone 7 32GB stopped working. I was getting no service to my phone and receiving an error about needing to update cellular etc. I called My provider (Verizon) about the issue. They stated my specific model A1660 has a known issue which Apple sent out communication about **. So I went to Apple and submitted my phone for repair under the impression it would be fixed at no charge of a component for the main logic board had an issue. Later I received a email and link from Apple stating the repair would be $319. The link led to the repair status. The repair status was really vague meaning it didn’t say what exactly was wrong. So I called Apple support to get the details.

I have an iPhone 6s which is creating a lot of problems in charging as it takes the entire day to get my battery charge fully which doesn’t even take 30 mins to drained out... Today when I took it to the service centre the person there told me that it will cost 3500 for battery replacement and 1200 for cleaning but he is not at all sure after which my phone will work fine... I went there thinking it will be useful in getting my phone repaired trusting iPhone but I would rather buy some other phone which actually gives the best service... It's your phone’s problem. You should give replacement or a proper repair of phone which he fail to give me. Almost all the members in my family use iPhone and even I had plan to buy iPhone XR but after seeing your pathetic service I would rather buy a brand that is good at its service. Disappointed. Suggest others also to think twice before purchasing any iPhone.

My daughter purchased an Apple iPhone X in October. The screen became damaged so she had it replaced locally to save money. It was necessary to wipe the phone clean. She couldn’t remember her password so she called Apple for support. No two stories the same from two different people. One said 24 hours. Another said 4 days. Another said one week. She had proof of purchase but it made no difference. I was finally told it would take 13 days to reset the password. Ridiculous. They don’t care about their customers. I have several iPhones, iPads and an iMac notebook computer. Stay away from their products if you want help with your problems. I see they get 1 star for their support ratings. That sure isn’t a surprise.

I use the the iPhone 5 because it is the only one you can use in daily life without it being damaged in your pocket. Screens break, chassis bend and water can damage all the new ones. If Apple continue to provide products which are not suitable for daily life then they will soon lose me and my family as customers. As I see their products are not fit for purpose. The costs of repairs are nearly as expensive as the phones are to buy, if they can be repaired at all. This shows either very poor engineering of a product or very clever marketing where they make even more money repairing a product which was never fit to be sold in the first place.

DON'T BELIEVE IN WATERPROOF! Apple advertise iPhone X as a waterproof device. You will spend more than $1000 and your phone die after a little drop of water. Apple marketing department is very strong, and people believe to them. And my experience with Apple was good until now. I had my phone less than 10 month. I am disappointed with this product. My phone doesn't work anymore, I lose all the information which I had there, and my phone doesn't turn on. Service center tried to charge money for repair, even when warranty still available.

After updating my child’s iPhone 7 model A1660 to IOS 12.0 I received a message saying “Cellular Update Failed”. Interestingly the iPhone had been working fine before until the update. After researching the topic I came across a number of threads for this problem and about the iPhone 7 “no service” repair for free. The phone is one of the model numbers included in this repair. I made an appointment and took the phone in for a repair. At the store they let us use a loaner phone in the meantime, after about 15 days I received an email and a text message stating my phone was ready to be picked up, so we went back to the store, asked for the phone and an Apple employee went inside and brought the phone back, switched phones and rapidly gave me a paper that said “during our inspection we found other components damaged so the repair couldn’t be done.” I asked what needed to be fixed?

My friend took her phone into Stonebriar Mall in Frisco, Texas to have the battery replaced with this $29 special. Her English is good, but not perfect and she waited SEVEN hours with a 4 year old. After she finally got it back, they had scratched up the back cover. She was so tired and upset by this time that she did nothing about it. Today I called Apple Tech Support and the gal was wonderful and *seemed* very sorry, but I had to get some numbers off the phone so was given a case number to call back later.

I totally agree with Jayne of New York stated that Apple hiring unhelpful people in NYC in their Grand Central store. I arrived on Tuesday, 12/18/2018 at 10:55 a.m. and fill up my information to see a technician and was advised 10 minutes waiting period. I waited for a good 30 minutes and I asked with another gentleman in the front and he said the same thing – ’10 minutes’. Finally, after 1 hour, I started make a scene and argued. It just within 2 minutes a technician came and fixed my iPhone in about 20 minutes.

My iPhone 7 would say no service all the time. I looked up to see if Apple had a recall for this issue. I found out they had a recall on my phone. I dropped it off at the Apple store to fix the recall no service issue. Two weeks later I called to see if my phone was done, it was not done. Then I get a message from Apple a few hours later stating I owed 40 dollars in order to fix the recall. If I would not pay them they would send my phone back without fixing the recall. I never received a recall notice from Apple either. The recall notice was supposed to be sent to me in January 2018, I never received it. I will never buy another Apple product. The customer service is horrible.

As we age, our fingerprints fade and eventually disappear. iPhone iOS 12.1 forces users of the Keychain feature to access it with a fingerprint - but does NOT allow older users to turn the damned thing OFF! We are therefore unable to input the access information manually. If this is an "upgrade," I'd sure hate to see a DOWNgrade...!!!

Unbelievable. I forgot my Apple password and instead of just being able to reset it, I was informed I'd be receiving a set of instructions as to how to do this early Oct, which never came. Neither did the one per my 2nd request. First call to Apple Tech yielded nothing, I got told my account was in "recovery mode", and I'd receive an email to remedy the situation. It, like the previous 2, also never arrived. I called again this week and more of the same. Someday, a text is supposed to come enabling me to create a new password, and meanwhile, I can't log in to iCloud, can't do any app updates that either. This is unreal. I thought Apple was a lot more efficient, on-the-ball company than it really is.

My daughther's iPhone cannot make or receive calls. Isn't that the major function of the iPhone?! Apple has determined that a small percentage of iPhone 7 devices may show "No Service" in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board. BUT WILL THEY REPAIR IT?! No, they will look for other issues and then tell you it's $140. WHAT A rip off. Great customer service, APPLE!

I got my Apple iPhone 6s from my girlfriend after losing yet another Android on holidays. I have always loved Android... easy to use... dependable... inexpensive accessories and parts and way more apps to enjoy. However I thought I would jump on the Apple bandwagon and give the phone a try. The phone is dependable yet seemingly simple, lacking (in my opinion) the “features, apps and pizazz “ of Android. My real issue with this phone is the last update apple did to iOS 12 (and then 12.1). Almost like clockwork my battery life disintegrated. You can watch the battery almost countdown like a clock as you perform the simplest tasks like reading the news. Oh ya I went online and followed all the recommendations to save “juice” but that only helped little bit.

I've bought 3 iPhones, and this is my last! iPhone 7 has internet connection issues on some models. I made an appointment with Apple Genius Bar after I spoke to someone at Apple. I explained my problem with "no internet service". He told me he'd set up an appt at the Genius Bar and based on what I told him they would replace my new phone. The woman spoke mumble jumble. Trying to tell me my Verizon service is the best. She has T-Mobile and gets no service. I didn't need a history of her travel experiences with T-Mobile. Not only would she not replace my phone, she said I should buy a new battery since it's only $29 until the end of the year. My phone will soon be turning off automatically. The upside was that once they opened the phone then I would probably need a new one??? What kind of bs is this? I am totally done with Apple. They're hiring morons in NYC in their Grand Central store.

I work in customer service - and I am absolutely appalled and disappointed by that the way I was spoken to and the lack of ‘customer service’ from two agents. WADE & BRAD ** who was literally no help at all. Refusing to give me a refund, as the game I purchased from was experiencing technical issues. Might I add - which was not the first time. Absolutely the worse customer service experience ever. I contacted the game directly via email and showed the support advisor Brad **. Still, didn’t resolve my issue or even care. Wade was the biggest ** I’ve come across - worse experience. I can’t go with Apple anymore, they’ve been nothing but truly disgusting and not helpful one bit.

I bought a new iPhone X from ATT. Took it home and it was broken right out of the box. It stated on the phone that the face recognition camera was broken. The touch screen did not work well either. I talked to an Apple rep and was told it could not be fixed. It took 2 hours on the phone to told it could not be fixed. My choices were mail it to Apple or take it to Apple 60 miles away or return it to ATT and pay a $45 restocking fee. I live alone and need a phone. So between Apple and ATT I had a terrible and expensive day.

Apple iPhones carry lots of junk inside them like deleted pictures, cache, temporary internet files, crash dump etc. These things occupy room on iPhone making a innocent user to think that they need to buy new phone. Apple has great product but they have no interest/intention to be fair to innocent users to provide tools to clear these junk files so that phone is usable. I cleared few GB of these junk files and my phone is in much better shape now. Being a tech savvy I could do it. Why can't Apple care for users and provide them tools. Feel horrible about Apple's unfair intentions.

I decided to download some updates into my iPhone on Oct 25. I pressed the button and put the phone down. A few minutes later I looked at the phone and it had Activation Lockout. I do not remember the password (stored in the phone). I spent 2.5 hours on phone with Apple support who finally told me to go to Apple store. I did that on the 29th. After 20 minutes they told me go home and support would call in 4 hours. They sent me an email that they would contact me on Nov 9th. I did nothing wrong for them to send the activation lock and I have to wait 2 weeks for them to do something about what they did. I will never buy another Apple product.

I purchase an iPhone 7S less than 2 years ago, I'm still paying the payments to my wireless carrier. While I was sitting in a car (passenger seat of course), the iPhone just stopped working. No the phone was not dropped, I was trying to call and all of a sudden, its mic stopped picking up sound. How does a nearly $1000 device simply stop working on its own? It was working few minutes earlier, and suddenly... stops working.

My daughter, 13 yrs saved 1 yr to purchase her first iPhone X. The phone was set-up to receive an ID. Account was frozen because Apple believes someone else tried to activate the phone. Was notified 4 days and to try again. Went to a local Apple store on Sep 19, was told this happens often and nothing can be done and it's a known issue. Called support Sep 19 with no resolution. Was emailed a recovery ID link to an Apple website, but an ID was never allowed to be set-up!

I have an iPhone 7s model A1660 which is under recall and has never worked properly due to a faulty logic board. The company claims they will repair it for free, as they should, but this is not the case. After erasing my device completely and setting an appointment to send in my phone at the Apple store as directed online, I was told by the service staff that my phone likely would not be repaired if I sent it in as I was only having problems most of the time, not all of the time. I was also informed that because my warranty expired SIX DAYS AGO I would have to pay over $300 for a replacement phone, and I had no other options for repairs, despite their acknowledgment that the faulty logic board was the cause of my download speeds averaging 2mbps (which is significantly slower than dial up, for reference). I will never buy another Apple product, and I hope anyone who reads this will avoid it as well. I would rate this company 0 of 5 stars if I could.

I bought 3 iPhone 7 but one of them started to experience sound issues. As a result, I cannot make and receive phone calls. I spent 1 hour on the phone with their technical support to be told I had to make an appointment at the Genius Bar. The technician tested the phone multiple times and confirmed there is a hardware issue. I was told by the manager and the technician that there’s nothing they can do for me since the phone is not under warranty. They wanted me to pay more than 350 in order to repair it. I was very very disappointed with Apple. I paid $799 for a phone that lasted 36 months. As customer, we are paying for Apple poor quality products. That’s dishonest and unreliable from Apple. They should place label buy at your own risk on iPhone.

I got iPhone 5S gift from my brother. Very happy to receive such a expensive. All said wow to the phone. The phone was user friendly. It was very useful phone. Unfortunately it fell from my hand. Glass was broken. My mistake. But there was no service center in my city. Changed the glass since I had no other option from a iPhone store. Such a expensive phone but no service center nearby. I recommend you should have a guide in your site. Once something happen to the phone it's waste of money and no resale value. As well as no support from any of the site to register a complaint. All duplicate glass fit by a iPhone store didn't work for too long. Again gave back to the same store but it will be waste of money. Already spend on glass and connector. Now asking for the body to be changed. It's better to buy Samsung Edge or S9.

I took my daughter iPhone 6 plus to Fashion Valley Apple Store and after running diagnostic check all test was 100% except battery showed 88%. The technician told that, "You are under warranty and we could replace with new battery." I agreed as it was expiring warranty within two days. But when I came after 2 hrs to take the phone they gave me dead phone. My daughter started crying as she kept the phone so nicely in life proof case spending additional $127 for the iPhone.

So I bought an iPhone 8 Plus less than a year ago and I’m already experiencing hardware problems. I send the phone in for repair (still under warranty) and they told me I can’t have my phone repaired because of a tiny scratch on the screen. They want me to pay 169 USD to fix them again, tiny scratch on the screen before they fix the covered hardware problem. Worst customer service I have ever experienced, and as a company they should fail. They have no regard for their loyal customers and expect us to pay 1000+ a year for faulty devices. Never buying an Apple product again.

Many of the stocks I buy and sell have no news updates in 12.0 version upgrade and it does not show any older news articles as well. Their Apple stock news system is costing me money. These stocks go up and down at times based on news that pops!!! I ask others please send your thoughts to Apple asking for them to fix this if you’re like me. First time I ever considered buying a phone other than Apple!!! The older operating system used Business wire, the new system uses Apple News – needs to be renamed NO NEWS!!! This is horrible!!! Please please please fix this!!!

Very disappointed after an iPhone 7 which worked just fine up until the very day we activated a new iPhone 10 for the same line wouldn’t turn on. I call Apple support who directs me to visit a local store, the representative at the store plugs the phone in to his MacBook and runs a diagnostic check only to tell me the result is a malfunction that caused the iPhone to never be able to turn on again and recommended that I purchase another refurbished phone for $391. When I asked to see the report he advised me Apple's policy doesn’t release that information.

My daughter's iPhone 7 Plus started experiencing issues with the sound which impacted her ability to make and receive phone calls. I spent 3 hours on the phone with their technical support to be told I had to make an appointment at the Genius Bar. The 'experts' tested the phone multiple times and confirmed there is a hardware issue. The manager and staff at Genius Bar said unless you have Apple Care the hardware is not guaranteed after 12 months. They wanted $149 to get a replacement refurbished phone. I paid $799 for this phone and was disappointed with the quality but at every turn they want the customers to pay for the poor quality of production. What a joke. Apple was built on the foundation of quality, reliability but this reputation has gone to the grave with Steve Jobs.

As much as these new iPhones are costing, the amount of "bugs" and technology issues is insane. The phone constantly freezes, sometimes shuts off and the battery does not hold its charge well during the day. Extremely upset and disappointed that Apple is not taking any responsibilities for this issue and have only offered to possibly repair instead of replace. I have been an Apple user for many years, almost 11+ and I am thinking about purchasing an Android.

The week I finish paying off my iPhone 7 for 24 months. The phone stops getting service and will only work when connected to wifi. I do some research and find online that it was a recall with my specific model number. I contact Apple and they tell me if I need to send it in for repair and it will be covered under the recall program. 10 days after mailing it in I get an email saying the device will not be covered and it will cost me $325 to have repaired. I contact Apple and they tell me it's the repair people that have final say on whether it is covered or not and they have decided that my iPhone will not be covered.

I paid for an iPhone XS online with store pickup, but my phone was not available when I went to the Apple store so I canceled the order and planned on getting it in a store at a later time. Order was canceled over the phone (around 1-hour call), and was promised a confirmation e-mail. The e-mail never came, and the money hasn't been returned. Now on my second hour of holding with Apple service to get this refund. Service is just incredibly slow and everything needs to be done twice. Very frustrating.

iPhone X has problem from day 11 after purchased it from Apple Online Store. I have made over 20 phone calls and talked with over 6 different "senior advisor", I have replaced the phone 4 times and had it repaired once, I am still have the same problem. I have expend over 40 hrs on the phone with CR and customer care, no luck, and they do not want to take responsibility for the faulty product. Latest news from advisor is that Apple plans to issue a recall on iPhone X because of the touchscreen problems. Is a known problem with the phone but they do not know when the recall will take effect. In the meantime, my phone is not responsive and hard to use it. Paid $1448.00 for nothing. Getting the money back? Good luck with that as well. Worst company, stay away from this company, they are thieves.

My iPhone X, which I bought in May 2018 had a issue of shutting down all of a sudden and will not turn back on regardless what I do (tried all ways to reset and restore the phone). First time I had a issue, it was fixed by the Rogers Business Analyst from whom I got my plans and phones. He said there was a software glitch, which is resolved now, it needed an update... Fine, it worked for almost three months.

Purchased an iPhone X on November 3, 2017 because of Apple's advertisement stating that the phone is water resistant when it is not. Phone got slightly wet. I turned it off and it never turned back on. Apple told me I would need to purchase another phone from them because the phone had experienced water damage. I understand that Apple distinguishes between water resistant and water damage. However, this phone has only experienced slight water and according to the claims made by Apple the phone should of been fine if it was truly water resistant. I believe that my phone had faulty rubber sealing because I had purchased the phone the day it was released. Apple's claims of water resistant phone that it markets to consumers is highly deceptive.

Very Very disappointing!!! I have been using Apple products over 5 years and I was optimistic about this company. Of course until I terribly disappointed. Recently I face a problem on my iPhone (Freeze out and stuck forever with "Apple logo on" in a black screen). I have contacted customer support twice. They both recommend me to get service at CityMac Kirkland. I went there (long drive from my home). The serviceman saw and confirmed as my iPhone has nothing physical damage he plugged in his computer and tried to figure out the problem for about 2 minutes or less, he told me to pay $325 for fixing my issue. No other solution as per his saying, I have bought the iPhone ~$700 and I lost all, no fixing. No nothing. I recognized that this company would be no more my choice. I am selling all my Apple products including my Mac, I don't want to see even remember a while about Apple products.

Battery Gets HOT. My phone is still under warranty and Apple refused to honor the warranty. I called the customer service and I got transferred again and again. Finally they sent me to the store. The Apple representative told me if my phone is hot to put it in the freezer. What a disappointment. Shame on you Apple taking advantage of the little people.

Forget bad customer service. They have come down to fraudulent business activity. My iPhone was under one year warranty and Apple’s executive relations team refused to honor the warranty. Apple took my money by fraud.

Actually mobile was running good after some months, automatically it will be turned off. But further I got to know that when it is off it will be in frozen condition, but the mobile will be running in background, that is if we call to that cell we can hear ringing sound but the phone doesn't displays, it will be in dead condition... But mobile will be working in the background. Further by pressing both lock and home button we can on the mobile... Please solve this problem.

Do not waste your hard earned money on Apple iPhone. Purchased 6s brand new just a 1 1/2 from Apple. I truly believe a bug is in the software to reduce battery life to make you upsell to newer model. I also think they are in cahoots with Rogers. I believe Rogers is sending bug to increase data usage that is unjustified. I have carried a cell phone over 10 years & use it exactly the same, but amazingly it is now over data within 2 weeks & nobody oversees the corruption.

Service center people at Sec 32, Chandigarh are not interested in replacement of battery as they were not sure of the mobile performance thereafter. Had to dump the phone after some time and went for new mobile of other make. Would like the service center friendly with customers.

Worst cell phone since the Motorola Razr - I fully regret downgrading from the iPhone 6 to the X. The GPS and WiFi only work half the time. The system is slower than the iPhone 6 Plus. The brightness auto setting barely works in comparison to older iPhones. Don’t waste your money.

I used to like Apple. I received an iPhone Six for my 11th birthday and I was excited as this was my first phone. My phone worked fine originally and was decently priced, then things started going wrong. WIFI problems - my phone would disconnect from the wifi occasionally and I would have to reconnect if I realized, I wasted mobile data because of this stupidity. I also had trouble connecting to other wifi and other wifi would take forever to show.

My Apple iPhone 7 recently stopped being able to both send nor receive calls. The technician at the Genius Bar at Apple store admitted this was a known issue for some Apple iPhones 7s. They went further to say the only fix they have is to purchase a new phone for a reduced rate of $319.00 (plus taxes). Basically trading my "old" one in. When I asked why they would not just fix this known issue or recall it, she said initially that was the program, but it was discontinued. I bought this phone last June, a few months outside of the 1-year warranty.

I'm extremely careful with my iPhones and have never had any issues with breakage or damage. I received the 8Plus as a Christmas gift along with a traveler Otter case, where the button is exposed. Everything worked fine until the end of May when I took it out of my purse and proceeded to take a photo to forward to a friend. NO problems! Then I pressed the button to take another photo and the phone froze! That was it. I could not turn it off or get the home screen, only the apple sign. I went on-line and tried all the tricks to re-boot the home page but nothing. I did get it to shut off and reboot, but it only went back to the apple insignia. When my husband came home and took a look, he noticed a small little indent, like a pen might make, on the edge of the button's circumference. It was barely visible.

It's my opinion that Apple Inc. puts its updates out to improve its newest products glitches, while knowing it will cause multiple problems with its older models that are advised/forced to do the updates as well. I have been forced into buying new phones every couple years because as soon as I update any of my 5 phones there are instant problems, some rendered inoperative, and some that just piss you off so much by not working correctly that you can't stand it anymore!!! I despise a company that purposely causes damage to its older products forcing people to "upgrade" just so they can make the almighty buck! I personally will never own another Apple product again.

I have had an iPhone X for three months and am already on my third phone. The facial recognition keeps malfunctioning. It also seems to freeze up and needs rebooting often. I have gone to the Apple store in South Portland Maine and they made me feel I was only one this was happening to. Now I know that is not true. Very disappointed. My other iPhones were very reliable.

I purchase my iPhone 8 on Mother's day through AT&T plan. I also brought the battery case. My phone was dying a lot at new purchase time and completely power down and coming on without me resetting. Frequent turning off and just dropping had no cellular data on even in Wi Fi area and weird scratch noise occasionally with low volume and folks not hearing me. I went back to store. They advise to remove battery case. It cleared up dying so much but other issue still remain but was less frequent. Only happened once in a while. My phone would get hot frequently over the last few weeks and issue arose again with battery dying not holding charge and power off and come back on as if nothing happen at full power of charge.

I bought my son an iPhone 6 last Xmas, he is only 10 and he was so happy about that phone, bought it promo in ATT which was my carrier back then for $200. I am a single mom who works 2 jobs, $200 is a lot but seeing him like it was the best thing I ever given to him. My son was a victim of bullying, he is small for his age, I love him so dearly and I am very protective of him. Almost 3 wks now we switch carrier because of poor signal, when we went to the carrier to activate the sim card, they saw my son iPhone got a damage, swelling battery. I called Apple and they sent me a box to send it back to them to do repair.

I am very frustrated with Apple. I initially had a problem with my iPhone 7 making and receiving calls however everything else worked as normal texts, internet, apps. I took it to my cell phone provider. They looked up my serial number and said that my phone was on recall and to take it to Apple and they would replace it. I absolutely loathe going to Apple for anything because of how busy it is all the time. Even tho I hate Apple stores I still have been team iPhone since they came out. I also own all Apple computers. Have had several generation iPads, iPods and Apple watches, but after this experience I may be saying goodbye to Apple. After I waited for three hours they told me that they had to send my phone out to be fixed and therefore I was left without a phone for a week.

I called Apple customer support and asked them to replacement my iPhone 6 battery. They declined to give me loaner phone while my iPhone will get replaced (expected time 2-week including shipping). 2nd they asked me to phone for shipping charge. 3rd their local service Center asking me to bring the phone first then they will review and place order for battery. I asked who will pay for twice driving 100 miles. They stated they practice this way. So just for battery replacement, I've to drive twice. This was affiliated service center.

I recently downloaded a security app that did not give the price at the onset. When it was downloaded it I immediately got a message they were charging my Citi card 29.99 for the app. I immediately called Apple Customer Service and asked them to delete charge; I also immediately deleted the app as I was fearful it was a scam although it was in Apple’s App Store. I received my credit card bill and the charge was on there so I disputed it with my credit card company and they returned my money. Then I noticed my payment information needed updated on my iPhone. I called Apple Customer Service and was told that I could never use that card again on Apple ID because the card was used in a dispute. I don’t use another credit card so now I cannot download a free app or pay my iCloud storage. This should be illegal.

NEVER in life buy a APPLE product because they think people a literally stupid. My brand new iPhone 10 which I had since April 18 fell out my pocket and shattered the back glass screen. I then called Sprint and said I pay 17$ a month for insurance am I covered for a replacement? Sprint then checked my account and said they only cover lost or damaged phones and Apple Care covered broken screens and malfunctions so I called them a WHAT A NIGHTMARE!

My iPhone 7, well under a year old, will not connect to any cell phone network. I have Verizon service. I took it in to the Verizon store where I purchased it and they put me in touch with an Apple rep who explained that I had a recalled phone and that I would need to return it to an Apple store for repair. It had not been working for about a week. As anyone will understand, this is a problem. The nearest Apple store is 177 miles from my residence, a 354 mile round trip. It will take a minimum of 5 days to repair and they will give me a “loaner” and I must return that and pick up my phone in person... Over 700 miles of travel for an issue of their making that is now my responsibility. Seriously? Yes. I later spoke with a senior customer service person named Keith who suggested I mail the phone to be repaired, with an unknown turnaround time and no loaner.

Like many iPhone 6's, my battery started to struggled. After waiting 4 weeks for a replacement battery to arrive, I dropped my phone off at Apple to replace it. Later when I went back to pick it up, they told me that they could not fix it because when they opened the phone, they claimed that a 3rd party had made some modification or it was a phone not purchased through Apple. And so therefore they will not touch it in any way. The thing is, I purchased the phone at an Apple store and I have never had it serviced anywhere ever. So they refuse to even attempt a fix, and customer service will not do anything for me. Not a replacement (I would be fine with another 6) or any kind of voucher toward a new phone. They basically sold me a modified phone, then said because it had been modified they won't help. I've been scammed Apple, and customer service basic response was "we don't care".

After a few days I updated my iPhone its battery suddenly started draining really fast then it stopped charging. I took the phone to the Apple service center since it was under warranty, however they refused to accept it because of a tiny dent on the metallic body of the phone. Only if they could have told me to take care of it like its some crazy highly unstable antimatter bomb!!! I took it to a local repair person which was the only choice I was left with. He replaced what's called the U2 IC, and it started to charge again. However the battery keeps draining in 4-5 hours. Again wasted more money. It's my second iPhone. Again lasted only for a year and a half. I spent so much money on this phone. One of the worst experiences in my life. Hope no one has else suffers like this. And it's creepy at the same time since no one knows how their destructive update algorithm chooses its victims. So creepy.

They are worried about the battery. I paid 750 dollars for this phone and the phone is junk and I can't get Verizon or Apple to fix it even though I have warranty and insurance and I am finding out it just not me and my phone. Lot of the iPhone 8 are nothing but trouble.

Phone was locked out by Apple because I turned off find my phone to reboot, could not answer the security questions. However I had 3 of them recorded on paper. Worked 4 days trying to get new log in details, talking with Apple they froze me out wanting me to send them a record of buying the phone. They knew I had the phone for 2 years. Because they told me the date when I bought it. This is a scam to remove the older phones from the market preventing sales of the personal phone!!! It did not matter what I told them about the phone. They found excuses to freeze me out. No I did not steal the sorry phone. BOOKS... CAN BE OPEN TO SEE THAT I PAID MONTHLY. This is buying a Ford and GM telling you when or where you can operate it... Very, very, very upset, it's hard to get to the person on the other side of the phone. This cost me extra money. Now I know how they pay their CEO 1,000,000 dollars. It did not come out of their pocket.

I have tried to be a loyal customer to Apple. I have purchased dozens of Apple products - but never again! First, the fact that the software design is "intentional slowing my iPhone 7 Plus" is extremely disturbing!!! Second, None of your Apple devices are compatible - the charger on the iPhone is not compatible with the previous chargers on the iPad; nor the Apple Watch; which is not compatible with the new MacBook - which is not compatible with the charger for the prior MacBook Air! This is called insanity!!! It is a pain in the ass to carry 5 chargers on vacation or business travels. My Apple TV devices will not allow me to watch with Amazon Prime nor Google Movies. I plan to shift my future business to Microsoft and Google!

Apple iPhone 7 - I had the same exact issue as "Holly of Catawba, SC". I wonder how we can connect. I had the same issue and my phone wouldn't turn on during business trip in Las Vegas. They ALSO told me there had been 3rd party modifications done to my phone and that they couldn't replace it. I bought this phone 6 month ago, it's under warranty and I even BOUGHT AppleCare. When I bought, it had issues with GPS and the following day, I went back and they gave me another phone (So, I don't even know if it was brand new?).

Apple stole my money under fraudulent terms. I have had Apple iPhones for years, but I am now feeling the unpleasant nature of learning that they are controlling everything I do and seem to be using sophisticated scamming techniques to get money from me. The most recent is when I contacted Apple to put money in my Apple Pay so I could use it anywhere. I wanted to make small gaming purchases and then use it with Apple Pay at other locations. They now have a good chunk of change from me, unfortunately, I will never be able to use the money as it was intended or make payment at other locations.

So tell me what company makes you wait 14 days to be able to get into your own account because you forget your password on your Apple ID? I am beyond annoyed... First it was 24 hrs... Received the email to reset and it was changed to another 13 days. Are you kidding me? All I need to do is reset my password. I know my passcode for my phone, my iCloud ID. Never once did it ask me to reset or ask security questions to be able to even try to. Just went into account recovery. I don’t need account recovery. I need to reset my password so I can access features on my phone. Called customer service and was first hung up on. Called back and spoke to a Jasmine who told me and tried what I have already done which I told her at the beginning of the call. Way to listen. Asked for someone that can help me resolve this as waiting this long is just unacceptable.

This is my first iPhone and I just don't get it. How can this company get away with providing such a bad product? After trying to get Apple to replace my iPhone 7 Plus for 4 months because the microphone would not work properly (sound came through very muffled and far away) the replacement had the same issue. Guess all iPhone 7s have this issue? The phone locks up all the time even after software updates, and does not search through my cellular data when Wifi is not available. I am going back to Samsung which is a MUCH better product.

I have an iPad, few years old, stored away in a safe location except for the occasional use now and then. I still have the original packaging that it came in and everything looks brand new. The device can hold close to full charge for days. Then I noticed the iPad keeps dropping network connection. Tried all troubleshooting including resetting and erasing everything. As a note, other devices on the network have no issues including an archaic Android. In the past an update bricked my iPhone and as consumers we have to take action because Apple is going too far with these tactics. Every time I had to reset, I have to register with Apple which shows they think the products we buy still belong to them. Not sure the next course of action but this is totally unacceptable.

My phone, extremely well cared for, never dropped, all of a sudden after 1.5 years started acting as if a maniacal ghost were on it. After bs Apple replies I discovered my brother-in-law had the same issue with his 6S. 2 in one family? Started researching and discovered a class action suit. Apple replaced the phone for $149 with the same model, and then promised a $200 gift for all the trouble. Had 30 days to claim, and I claimed it after 25 days, then never heard again from the rep. Email twice and called twice. Only get the Apple recording at her office. Joining the class action and telling everyone never to buy Apple again.

I purchased an iPhone 7plus from an AT&T store in September of 2017. The phone was new in the box. On April 6th at about 10 am my phone just went dead. It had a full battery just a few minutes before. It wouldn't turn on and wouldn't take a charge. When I went to the AT&T store, they said that I would have to take it up with Apple because it was under the manufacturer's warranty. When I called Apple, the soonest they could get me a replacement phone was a week later. When I told them that was unacceptable because I had an elderly aunt in my care, they suggested I go to the Apple store in Charlotte to have it replaced.

My iPhone X which I had for less than 3 months turned off all of a sudden and the next day the battery started swelling in the phone. It swelled up so bad the phone cracked apart in the middle on the front and back of the phone, exposing the entire inside of the device. I was in Thailand when this happened, and anyone who has been there in April knows it is extremely humid and very hot. I had to truck around this phone that was now exposed to the elements for the next 2 weeks before I was able to get back to the United States and take it to Apple.

A few months ago, I replaced my iPhone 5s with a X, as the battery on my old phone was giving out and the phone started to shut down unexpectedly and often. I thought an "upgrade" all the way from 5s to X would be an amazing experience. Gosh, do I miss my 5s. And oh boy do I miss Steve Jobs. I'm perfectly willing to believe that Tim Cook was an amazing COO and probably a much more decent human being than Jobs ever was (his reputation proceeds him). But from what I can tell, Cook is by no means visionary. Sure, a lot of things (a LOT of things!) are different on X, but they definitely are NOT better, at least not for my purposes. The X is much more complicated and not NEARLY as intuitive as the 5s. I have had it for months and I'm still learning how to use it. I even get confused about how to turn on the flashlight after I've logged in with face recognition. (In fairness, the face recognition is AWESOME!)

When Apple first came out with the iPhone updates our whole family (4) started having problems with phone freezing, not holding charge, slowing down etc. When the news came out about battery replacement I called Apple support as they recommended, and after having been on the phone with them for over an hour doing diagnostic testing that they said showed my battery was "perfect." Yet they couldn't explain why my phone was suddenly slowing down and freezing and stated I probably need to update my phone!! I finally said I demand a new battery, that of course I have to pay for, and I would like them to order one. They stated they'd order it and I'd have to go to the store and waste another 1-2 hours there while they "replace" it. I never received a call or email from Apple that the battery was there.

I have been very upset that my iPhone 6 has slowed down a great deal. My battery was tested and it showed it to be healthy. Think Apple has done this so that it will force you to buy an iPhone 8 or an iPhone X. I do not buy their excuse the new software does not run on the older phones. My iPhone was running perfectly until they slowed it down through a software update and this was originally done without the customer's knowledge. I also learned for the first time today that when Apple does a screen share on your computer they record your computer. As a customer I don't like the fact you are forced to have your computer recorded if you need to screen share with a tech agent. I don't think any customer wants their computer information recorded. There is no telling what Apple will do with that information. We saw the problems with what Facebook did with their members' information.

Updated my phone in October 2017, got the new iPhone, from the first day it was useless as a phone, I couldn't understand what people were saying, after a while with it if I get a call I just pass it to my wife to answer. I have even borrowed friends phone to make a call. Today I took it back to the store. They looked at it and it was ok to them, so I came Home got my old Samsung Galaxy S5 put the SIM card in and now I'm happy. Never have another iPhone, pure garbage.

I cannot believe what happened at the Apple Grand Central Terminal store today. There is a snowstorm in NY today, which of course has been forecasted by all news/weather stations. I placed a very expensive order of items that I critically need on March 11. I received notification that they were all available to be picked up today. I’ve been planning everything around today’s delivery date, as the items I am awaiting are critically needed for both my work and personal life. I’ve received several notifications as recent as last night that all of my items are now available for pick up; the most critical item just became available today. I traveled for hours through the snow to get to Apple Grand Central, where my items were being held.

Apple has slowly been going backwards the last three years. iOS 11 has been a mess, and they are throttling people's phones without permission. I have sent in my iPhone 7 Plus 2 going on 3 times. Meaning I will have a total of 4 phones that have not been fixed. The first phone bottom speaker wasn’t working. Eventually went out completely. I called for a replacement after I just couldn’t take it anymore. I received a worse off phone. The screen was yellow and the speaker, was broken.

I have been having some battery draining problems on and off the last few updates to iOS. However, after updating to iOS 11.2.6, the battery now drains faster than ever. My phone last about 6-7 hours on standby now! I consistently have seen my phone drain down to nothing when I have WiFi and Bluetooth turned off - and I'm not making calls (1 call of 3 minutes) or surfing the web or texting (no more than 4-5 texts total) - just have my phone open to take notes periodically. Please fix the battery life for my SE or you may lose yet another customer due to degrading the battery life and slowing my phone down and making it less useful with each update.

Someone people might think I’m over exaggerating when I say “my phone is my life!” But I’m not. My phone is my life. Everything about it is amazing. I remember the first time I got my phone. I remember opening the box the mailman gave me when I was sitting on the front porch. I remember being online picking a iPhone 6 Plus and looking at the colors. I had chosen the rose gold because the pictures looked beautiful. My phone has a big screen that allows you to zoom in and out when taking a picture of something. The camera is better than most phones. You can take so many pictures because it has 16GB. The 16BG means that my iPhone has more storage than regular iPhones and Androids. Unlike the iPhone 6 and 6 plus the iPhone 5 does not have much storage and in order to have enough space for pictures and videos you have to deleted some that you already have.

As many other users of the iPhone 6, my battery has lost its charging/ lasting stability. After waiting on the phone for over 50 minutes waiting for an Apple customer service rep to answer. Then another 20 to 25 minutes giving my serial number, and waiting for him to find my phone and determining I had a bad battery. I was finally told that since I lived in NW Florida, and there was no Apple store around, I would have to drive over 200 miles to the nearest store once they shipped a battery to that store! I ask if they could ship a battery to a nearby Best Buy that had an authorized Apple repair department and was told NO! This policy is absolutely insane, seeing as how Apple is at fault. One would think they would exhaust all possibilities to try to correct the problem. Too bad...they just ensured I will NEVER by another iPhones!

Am using iPhone 5s continue 5 years... it’s a worst product I ever seen in my life compare to others... its battery life is too bad... Nowadays it’s power off while start using the mobile data at full charge. Its display is also bad. A small fall breaks the display also. In this case I fixed. I don’t buy the Apple product anymore and I don’t allow my friends to buy this damn product.

Don't assume you will get a new battery when you send your phone for the replacement battery. Though mine (iPhone 6 battery) was in perfect cosmetic condition and was working well except the battery life, I was told there was "too much damage" inside and they couldn't replace the battery. When I called to ask what the specific damage was they said they couldn't tell me but it would be something like "unauthorized parts". I asked again what specifically was wrong and was told they couldn't share that information with me. The phone has never had service so "unauthorized parts" were not possible. Apple is definitely not keeping their promise.

Poor customer service regarding power cords. Purchase power cords every 3-4 months at $30.00 a piece. They break and Apple refuse to replace. Better off with money spent on android phones. Save yourself the money!!!

After updating my iPhone 7 with the latest software iOS11 my phone would no longer connect to any of my Bluetooth devices, I could not accept incoming calls and when attempting to restart/hard reset the phone would sit at the Apple icon for several hours. I went to the Apple Store at Arden Fair in Sacramento, CA. I was told the phone needed a "hardware swap" meaning a new phone and that it couldn't be repaired. I was still under warranty and was told the phone would be covered under warranty BUT, that I had to pay $140.00 plus tax for a new screen before they would replace my phone. They argued the warranty doesn't cover cosmetic damage therefore Apple won't honor the warranty unless I pay for the crack on the corner of my phone. Apple forced me to pay them money before they would honor their own product warranty. (Picture of phone attached.)

I’ve always originally been an Android person up until 5-6 years ago when I purchased my iPhone 5s for 700.00 dollars at Walmart. I loved my phone up until the last few months when it took forever ever to respond! Then I watched the news about how Apple intentionally slow them down with one of their updates. It all makes sense now why my phone just chugs now. I’m so mad that I’ve officially decided that I will never give Apple another dime or my time. They can kick rocks!

My daughter took her phone to get the battery replaced at the Apple store. The $29 battery ended up her costing $170 because the corner of the glass was broken. They needed to replace the whole screen. I had my other daughter's battery and glass replaced at the mall repair kiosk for $90. Should have went there again, forget Apple.

Having extreme difficulty with Apple customer service to replace battery in my iPhone 6. Been trying for over a month to replace battery after Apple downloaded app affecting my battery performance and phone speed. Nothing but the run around. Been on the phone multiple hours and got promises but no results. I will not buy another Apple product.

I went to visit an Apple Store to get a $29 replacement battery, as advertised. Please note that this offer was made after thousands of customers complained of Apple intentionally slowing down older iPhone due to batteries. At the Northridge store the genius gentleman told me to wait for Apple to send the battery in 4 days. I said, "Alright, will do". I recently got a phone call that it will be 13-14 weeks later. Not 3-4 days. Also, when I called the customer service advised me unofficially to trade in my phone to get a new one, LOL.

I bought iPhone 5s to my wife in Jan 2017, from December 2017 having issues with phone. It is not restarting, keep showing blank screen. Need to keep the phone idle for 1 or 2 days to get the phone back to normal. It happened 3 times within 1 month. Then I decided to call the Apple Customer care on Jan 17 to report the issue. Over the call representative said that phone warranty is going to expire soon, luckily I called them and they found the issue exists and they need to send the new phone since it is in warranty. She took the shipping details and said that she placed a request to send a new phone to my address in 5-6 business days. I waited for 7 days and then called back Apple about the status of order, they said the request was cancelled and they don't have a reason why that was cancelled.

I have had an iPhone 6s for a while, lately it has been slow and lagging. A friend said it might be because of a slow battery they used for my model. I tried calling the store on a break. Spent 15 minutes on hold and wasn't given a chance to leave a message. So I drove out of my way after work, waited 10 minutes and was told I could wait another 20 minutes then they could see about ordering the part. I don't get why they wouldn't' let me leave a message so I wouldn't have to drive out of my way for nothing. If I need a part for my car they let me know if they have it and order it.

While ice fishing at Apple Canyon Lake in 16 ft of water on 01/15/18, I dropped my pole into the lake. As I retrieved my pole, my phone fell in! I purchased a new iPhone 6 on 01/17/18. Then was able to retrieve my submerged phone with pole & hooks on 01/15/18, dried it on a heat register overnight & it works! Had only OtterBox???

Contacted support for help in resetting password on IPhone 7 Plus after 30 min on phone being disconnected twice. Was told there was nothing that could be done, it had to go through the “recovery” which could take up to a week or more. This is absurd.

I am writing to you regarding my recent experience with Apple customer service. I was one of the unlucky consumers that needed to get a new battery. I read the article that your company posted on how to accomplish this. I called the Apple support team and they set me up for an appointment for 1-5-18 @ 1110. During that call the customer service guy noted that the nearest Apple store is 60 miles away and he apologized. I completely understood and was not at all upset to have to drive the hour and half through Portland traffic. When I get to the Apple store in Tigard OR, I was about an hour early. I checked in with the folks there and told them my name and I was there to get new batteries for two iPhone 6s Plus phones. He informed me that I would still have to wait an hour before someone could help me. I waited and was finally helped around 1100.

I bought an iPhone 6s Plus April of 2016. Within 9 months I had my phone replaced 7 times. Would go to the store. The defects would not be fixable. They would swap my phone for a new one that was great on their part. Unfortunately all the phones I received came with same problems. Today January 11 still have the same problems but worse. These are the problems I’m experiencing pretty sure you will too on any series for the defects come through their updates: No Bluetooth connection. They don’t tell you if that is very poor signal. If you have a watch attached there will be no other connection. No one can hear on the other line.

I have always had many Apple products (iPhones & iPads). In Dec 2017 after doing the latest (requested by Apple) update to my iPhone 6s+, I have been experiencing dropped calls, no reception bars (when I always have had good reception in my home for last 15yrs). Called AT&T thinking it's a tower problem, they checked. Nothing had changed. Still showed same reception rate, etc. Tech girl helps me reset phone, etc. but still no better. Phone has continued to degrade battery life & strange glitching occurring (phone won't reset screen from sideways to upright) without turning off & on. Tech girl said, she never does the updates until absolutely has to (I've heard these suspicions before).

I phoned my local Apple store to set up an appointment to have my iPhone 6 Plus battery replaced. I was transferred to someone outside of my locality but she assured me she could book everything with my local store. So she booked me an appointment to have my battery replaced in 4 days time. When I went to the store, which is far from my home and way out of the way, they said they didn't have that part in store. So they booked an appointment to have service done but then failed to make sure the store they were booking with actually was able to provide the service. All this because my iPhone 6 Plus has been slow for about 4 months and lagging at every key touch.

I have been using Mac/iPhones since I can remember now. 15 or more years later I'm so over the whole scheme. I have a iPhone 6 plus for only 2 years...of course it’s slow, lagging, now the screen is black. Of course it is because there’s the 8 and the X on the market. This force to buy "upgrade" to the next phone is ridiculous! If I want an upgrade it should be MY choice not! Apples. Guess what?! You’re not giving them away. We have to purchase this overpriced phone for more money every time and for what exactly??? 3 different features? Or oh so my camera can actually open up on time smh... over Apple's **! All the money I spent and can't have a phone for more than 2 years. This is just bad business and highway robbery. DONE WITH APPLE.

The Apple help website - in my experience has never provided accurate information when setting up a Genius appointment. When you do set up a Genius appt, you still have to wait. I have an iPhone 6 with a bulging battery. No appointments are available for the Valencia CA store, so I called Apple. Steve told me it was due to the high volume of battery fixes. After asking for an appointment after 5 pm and requesting to lodge a complaint (not against him). He placed me on hold again, connected me to the Valencia store and I got a circuit busy. This is as good as being disconnected. This took 23 minutes. COMPLETELY UNACCEPTABLE. I have 3 iPhones, 1 MacBook and 4 iPads and am on the verge of going ANDROID.

When Apple slowed down the older iPhones, I had an iPhone 6. It started to malfunction and I went to the Apple Store and purchased a new iPhone 7 thinking that my iPhone 6 was in need of repairs or something and it probably would be better to put the money into a new phone. I know Apple is replacing batteries on the old phone for $30 but that does not help me with the expense of my iPhone 7 for which I am still making monthly payments. I feel there should be some remuneration for people as myself who are paying out several hundred dollars for a new phone when there was no need to do so.

Totally unhappy about Apple's intentions with the iPhone 6. I started to notice a slower performance and reduced battery power in the last four months. Since then Apple's intentions and actions have been become public, I feel that we have been deceived and cheated... My phone has become very slow and I'm having to re-charge my battery twice during the day with minimal usage, not what I bought a couple of years ago... hopefully Apple will remedy the situation quickly.

I have been paying for music through Apple, but defaulted for a month. Now I can't update ANY apps. I can't download FREE apps because my account is defaulted. What a joke. I'm not paying for music from them anymore. There are plenty of quality music apps out there. Plus I am buying a non-iPhone soon due to the updates causing my phone to be much slower. I used to think this was a great company, but lately their business practices have been questionable.

It took me 3 days to activate my iPhone. I switched from a droid because I thought it was a good deal and I would finally convert over to iPhones. BIG mistake! I have had nothing but problem after problem with my iPhone AND to make matters worse, it took me 3 days to activate it because the 3rd party support team on the other side of the world used my phone's serial number for someone else's device. Suspicious? Yeah. Really weird. I couldn't understand anything they were saying when I called for support. I have had this phone a total of 3 months, I hate it.

This was the best helpline, tech support etc that I have ever had. This lady, Miss Leonda was fantastic. Extremely knowledgeable and so friendly I felt like I was talking to a close friend. She had great patience as I am not especially tech savvy. While solving my problem she took the time to explain things to me and educate me on a number of things. I was trying to get my new iPhone set up and save all my info from old phone. With no clue how to do this and forgotten passwords and many other limitations on my part, Leonda calmly walked me through everything. She even made it a pleasant experience.

This iPhone 6 has been a nightmare. Initially I thought it was a network problem. I contacted Sprint customer service and I was assured that the problem was not a network problem after some tests they ran. I’ve been experiencing drop calls, delayed or not receive texts and notifications. I went to the Apple store twice already hoping they can find a solution and of course they didn’t. After reading the reviews on this page I know now that it’s a hardware and software problem; it’s an Apple problem. Going forward I’ve been also having issues with the battery, some functions on the homepage, not being able to send a texts while on a call, which wasn’t a problem before. So yes it’s progressively getting worse and worse. What a mistake it was purchasing this phone. I will be going to the Apple Store tomorrow and I will get a new phone. Hopefully that’ll solve the issue.

Hello everyone. Apple phone is one of my best and most used device so far and I would really say I am enjoying the uses of it, but nowadays I don't know why my iPhone suddenly stopped working and also the charging point won't work anymore unless I switched off the phone.

I have iPhone 6 and I updated with new iOS 11.2.1 but the after downloading the performance has been very slow response. I contacted Marlton, NJ store and they said I need a new iPhone. My wife has the same phone but without the updated software and works fine. There was no warning that once we download the new software the cellphone will performance will be compromised. They also said Apple cannot reinstall the old software. Very disappointed???

Had a perfectly good iPhone 6 worked great, was sent a update, downloaded update, change some functions of phone, then they send another update which were claimed to fix last issue, made more issues, sent another update suppose to fix more bugs, WRONG! Made things even worse, now the latest updates have home screen options doing totally other functions, they flubbed my perfectly fine phone and turned it into the most frustrating piece of crap in the world.

We were asked (by the phone) to update the iPhone 7. After the update the phone would not work. It would not come on or receive calls... You could not call out... Great security here!!! When we finally talked to Apple we were informed there might be a charge to fix THEIR phone after THEIR requested "update" caused the phone to crash and quit working!!!! There is not an Apple store near us so we need to drive, 2 hours, to get THEIR phone fixed after THEIR requested update and we were told there might be a charge to fix THEIR phone after THEIR update was requested by THEM. Good luck getting paid Apple if you sell junk you shouldn't get paid by your customer to fix YOUR problem. We are not the only person with this problem... We were told by the Verizon store that they have dozens of people come in with the same problem.

I finally decided to ‘upgrade’ to an iPhone after 5+ years with a Virgin Mobile LG Tribute (which still works by the way). What a mistake. I bought 2 of the newest versions (iPhone 7) in November, 2016 through Verizon and one year and one month later, (one month out of warranty, go figure) one phone starts with “No service.” It will not receive or make calls or texts. Verizon customer service tries switching the SIM card which does nothing, so they tell me to contact Apple. Apple tells me to reset the phone to factory setting. When we do that, the phone has two factor authentication to reset where it sends you a text to the phone to verify it is really you, however, the phone was not receiving texts so we had to wait 3 days for a code to be sent to the other phone on the account. All this for the phone to still have no service.

I confronted battery problem with my iPhone 6, on October 20th, 2017 and directly reached to AppleCare Senior Advisor in Istanbul, Turkey. I got quite a satisfying reply, with a Case Number for my problem and got a solution offer immediately. I learned that there was a confusion in my iPhone serial number with another customer caused by APPLE technical service, previously. So, the AppleCare Senior Advisor proposed me to change my iPhone with a new one in 3 weeks. The advisor was quite helpful and quick to find the solution, she followed me up till I filled out the questionnaire about her service on October 25th.

Between my wife and I we went through five iPhone 6+ phones. AT&T charged us $1300 for a refurbished phone after it was sent to our home but didn't work upon delivery. This was all due to the touch disease (Grey Bar). I'm now with Verizon and purchased an iPhone 7+. What a mistake that was, I'm on my second iPhone 7+. The newest one, which is less than two months old is unresponsive. Apple wants me to drive 3+ hours away for service or be without a phone while I mail it to a certified service location. I'm calling Verizon in the morning and will see what I need to do to just be rid of the Apple.

I have nothing but problems, the NEW iPhone 7 Plus, does not hold a charge and gets worse with it's all around performance every time Apple suggests a new update! I never hated anything as much as I do this lousy phone.