Apple iPhone Reviews

I bought iPhone 6s from Snapdeal, which cost is 46200rs. When I started up iphone then I see the imessage was not activate. So I give the phone in AppleCare. They checked the phone. After we know the iphone is damaged and used device. So they didn't replace me. Then I contact the snapdeal. The snapdeal company told me "that is not our problem. We could not do anything". Thats why the apple company and snapdeal is fraud companies.. I want to replace my iphone or refund. Please solve my problem as soon as possible.

I'm writing from Brasil. I had a problem with the iPhone a week after I purchased (it would turn off for no reason and keep like that for days), so I used the warranty and got another. Now, almost 3 years later, my phone doesn't connect wi-fi. The support team said it is something in hardware and it costs around R$900 to repair it. It is 50% of the price I've paid for it, way too expensive for a repair. I am desolated since I work with the iPhone and used to say it was great. It's very sad to think your product doesn't last for more than 3 years.

Watching TV, doze off, wake up to intense burning from my pocket. Phone is several days new, it's burning my leg through my pocket! Take my pants off, the phone is sizzling, hissing, crackling, smoking. Got treated at the hospital. Apple replaced the phone. Wondering if the issue is as prevalent as the web shows, and if there is a suit that fits my experience.

The customer service on the phone was great. Got my phone the next and I'm time. The trouble happened when I tried using the phone. I had to go to the Sprint store twice and two different Apple Stores. Also have to return to Apple in 3-5 days to swap phones. They sent me a refurbished phone that gave me nothing but problems. Settings and iMessage would not work. It should NOT be this hard when I am paying 200 dollars for my new phone since the other one's screen got shattered. Terrible experience and will never use it again.

I have had this Apple iPhone since last fall and there wasn't any problem with it. I purchased it outright. About 1 month ago, I noticed that is was dropping calls. I took it to the Verizon Store in Glenwood Springs and I was told that since I changed my Internet Carrier at home that this Apple iPhone does not work with Comcast? It's not the phone, it's Comcast. So I took it to Comcast and they fiddled with it and it worked for a week or more. I was given an 800 number that I could call regarding the phone. I took it to Basalt and was told that it was me and not the iPhone.

I have spent over 16 hours of my time dealing with multiple problems with iPhone's technical issues. I've been reissued four, (4) iPhones because of technical problems. Not only wasting over 16 hours of my time having to call Apple support. I've had to go into Apple store to explain and get different iPhone another (8) eight hours of my time. The iPhone I have now still does not function properly. Explaining issues multiple times before support is willing to act like they will correct problems issues never get resolved.

3 months back I bought iPhone 5s, and it has serious heating issue and network issue. I went to service centre and filed a complaint on 5th Feb about the same and got the Case ID- Service Report RAF No. **. This morning I went and took the phone and was assured that all the issues has already been rectified. However, the problem still persists. I went back and spoke to Mr. ** about the issue (even though I wasted my time and energy going there and still finding the issue not being resolved.) Still, I maintained my calm and spoke to Mr. ** on resolving the issue. To my utmost SURPRISE, he declined to provide with any help saying the problem is with all the iPhone 5S due to metallic body. All the while, he was extremely rude and arrogant while handling the issue. I asked for manager, and TO MY HORROR, he said he is the manager. This was a worst Customer Service I have ever experienced in my life.

I was using my Iphone 5S and a year after the warranty is over, my Iphone started to go mental. Nothing worked, and I lost 2 major deals today because I couldn't make any calls or answer to emails. I called 800 my iphone and they said there is a factory defect in my Iphone and I should go to the Apple store to swipe it. After they made me wait for 2 hours, they wanted to charge me $300 for repairs and they won't budge!!! I always kept my Iphone in a secure case, I never dropped it, and always handled it with great care. I do believe the Iphones have a "self destruct" mechanism after 2 years period, and nobody believes that something like that can append to their "precious" Iphone. BUY IPHONE AT YOUR OWN RISK!!! GO SAMSUNG!!!

Apple service has deteriorated severely. Long holds, poor response time, no resolution. I purchased a new iPhone 6 for Christmas. Immediately had hardware AND software issues. Took phone back to store, they reset it. Following day unable to answer any calls or hear. Went to Apple Store and was told I had to wait 2 hours or restore phone, which I did but didn't fix. I tried to call Apple because noticed when using headphones I get a click or shock in ear. Called on hold for over an hour. Went to store, told to make appt because the wait was over an hour. Called tech support, waited countless hours to be disconnected.

Apple's service and product quality has been deteriorating. Based on my personal experience they don't care about anyone because they believe hardcore fans will remain loyal even if they are treated with no respect. Recently an app I downloaded from the App store keeps crashing but Apple would not rectify the issue. They just cite the user agreement and did not even bother to contact me to gain a better understanding of the issue. I also have a Mac and its CAP lock doesn't work. Again, Apple didn't want to help but only to cite their warranty terms and conditions which I already know.

I've had several iPhones and each one of them has had issues. My phones have lasted a little over a year before they begin having problems with the battery etc. Most recently, my phone wouldn't even turn on. After several unsuccessful visits to the Apple Store and 3 customer service phone calls, I'm still stuck with a product that doesn't work. Apple is usually commended for its excellent customer service... I'm yet to see it.

The service was not able to find my phone under the valid phone #. The serial number on the back of the phone is very small and after some use of the phone smudged so impossible to read. I was calling for appointment. I explained that I am having several problems with the phone. The representative kept asking me for the specific problem. The first appointment I could get in requested store at the time after my work (closest to my work) was in 5 days!

I have owned an iPhone since they came out. I even had the Motorola Rokr phone that Apple had partnered with prior to developing their own phone. They are great pieces of machinery that I don't know how I could live without. I recommend them to all my friends and have bought iPhones for my wife and kids.

You probably consider iCloud a good thing but it has some interesting caveats. Anything you put on your iPhone, Mac or iPad Apple assumes ownership of it if you use iCloud to backup that information. You could begin in settings without iCloud enabled and put information into your iPhone. But once you enable iCloud Apple assumes ownership. On top of that iCloud carries a price tag that is hidden. Not only do you buy your iPhone but you pay for the backup of anything on iCloud if you go for more than the free five giga-bytes at Apple. You can test who owns the data or information that you put into your device by going to settings and turning off iCloud backup of your information. Take Contacts, uncheck it and you get the pop up that says if you continue all contacts will be deleted off of your device.

I just aware all customer that I phone is only limited to warranty period. After that if you phone get damage or any other issue, they will say "it is out of warranty, our policy says that we not repair the mobile and only replace the phone by paying new phone price" where the same thing I done locally of nominal charges. In my case I had iPhone 4s where I purchased for 40000. Now it display is not working. I took it service dept and they told it is out warranty and "we don't replace part, we will replace new phone by paying today iPhone 4s price that is 16500.

I purchased an IPhone 4S only to have the wifi stop working when I updated the firmware. I have tried every fix on the Internet since I went back to the iPhone store and they pretended they did not know of the problem that has occurred to thousands of iPhones. They told me I had to pay $200 for a replacement phone. I refused. The warranty had just expired. I saw an interview with Apple on 60 minutes the other day where they said that the longer a prior version of any product lasts in eats into the life of the newer version of that product. In other words they practice engineered longevity. The iPhone update causes the wifi module to overheat and stop working. I will never spend my hard earned money on their junk again.

Eight years of owning various models of iPhones and I have been pleased with every one of them. Easy to use. Great design. I loved the "walled garden" of safety. All the apps that I want or need. Highly recommended.

The iSight camera on my iPhone is obvious broken. All images taken by this phone are blurry as hell, especially when there is backlighting. I checked on the web and found out that there's been a recall on iPhone 6 plus iSight camera and my serial number is listed on this recall. However, when I took my phone to the Apple-authorized service center, after a few days of checking, they told me that because I've replaced a broken screen outside of Apple (3rd party), they are unable to fix my iSight camera.

My 12 year old daughter was in her room on Thanksgiving when her iPhone started to get hot and smoke from the inside out. She tossed it to the floor and our carpet caught on fire. We called Apple the next day. They acted concerned but I have soon realized it was only to get that phone to figure out what caused it. They are not concerned at all about making things right for the consumer. As of today my daughter still has no replacement phone and no word on them paying to replace our carpet. Hope no one ever has to deal with them and all of the channels they require when it is clear this issue could have caused harm to my daughter if she was not smart enough to toss the phone. Apple, your products have issues like a lot of products out there. Just learn to focus on the consumer and get from behind the computer!!! Please tell me how to get someone at Apple to listen or how to seek legal action???

I have problems with my iPhone 6 Plus. I brought this iPhone from your SharafDG in AUH Duty Free on 06 July 2015. Before 1 week my iPhone is not working anymore. Wi-Fi button hidden, sim card not reading, and if I charge 100% battery automatically going 0% within 01HRS without using, so please kindly advise me. How can I get service & support now I am in Mahe, Seychelles. I went here in Apple shop and service center they told me to "go AUH Duty Free where you buy it, they can help you. Otherwise they have to give a new one because it is a factory defect. We cannot do anything we are not authorize, your phone is under guaranty worldwide." So what is the best idea to get service for me? What I need to do? If you can help me or not please just let me know... I am having too much problems with it & I am very sad with Apple brand, be a favor for me...

I have iphone 6+ and I face a problem with wifi and battery and heat. I went to my store service in oman and they say "we will replace this iphone" and Im waiting more than 2 weeks and I have no phone to use. Im sad too much. I use galaxy before. My friends tell me to move to iphone but Im very angry and sad to leave my old galaxy to iPhone and I dont have mobile now... They give me work number ** and when I call they say "your phone not come yet"...

The previous phones that I've had since my iPhone 5 have done nothing but cause me trouble. I have been phone-less for over a month and stuck with an old iPod 5 that I've had and never used. Just recently, my iPod 5 becomes unresponsive when I try to delete photos and will not delete photos. It also crashes or the screen freezes a bunch. I am about done with Apple devices.

I didn't know what to expect, but my iPhone was pretty much what I thought. Easy to use and small and good for work. It isn't perfect but it sure beats my old phone.

I have been an iPhone user since the iPhone 3G. I also own a Macbook Air. Two days ago while I was using my phone and the touch screen became unresponsive. I restarted the phone multiple times and even restored it and nothing worked in getting the touch screen to work. I visited an Apple store this morning. I was told that although I am at no-fault whatsoever in the phone being unresponsive, since my warranty was up a mere two months ago, I must pay a $139 fee. This is complete blasphemy. It is not right that I purchased this phone for upwards of $750. It just so happens that only two months after my warranty is up the device becomes unresponsive with no evidence of any physical damage. This is wrong in every way possible, being that I am a long term loyal customer at no fault.

I have visited 6 stores 12 times in 5 different states. I have spent over 350 Hours, talked to over 125 senior tech advisers, dealt with four members in executive relations, wrote over 25 emails to Tim Cook, and over 25 letters as well. I now am on my 10th replacement phone and I am still seeking a new replacement iPhone 5S 64 GIG in Slate Grey to replace the broken one they sent me. Apple is trying to send me a 6 but that will mean moving up on both my iMac 27" and my MacBook Pro. In the upgrade, I will lose my Adobe suite and to replace it will cost 2500.00. If you are considering an Apple, just know the replacement phones they give you if your new one breaks down are refurbished or re-manufactured no matter how they try to work around it. They do not honor their warranty and they will lock up your account to avoid dealing with it.

My iPhone 5 continued to freeze up. Had a line down the middle of the screen. The dishwasher disrupted the use of the phone. Genius bar and online help told me the phone was fine. Won't have another. Couldn't get rid of it fast enough.

My iPhone 6s just shut down at last Wednesday night and then I went to the apple store the second day, they said since the appointment issue and I had class that day afterwards, so I decided to go there on Friday. On Friday, they said that my home have been replaced. How my iPhone been replaced that I even did not know? Then the guy said they will give me the reply within 24-48 hours. After 48 hours, Sunday, there was nothing happened. So I went to the store again at 2pm. The guy said my situation was complicated so they put in a new serial number and he said I can pick up a new one at 5pm. At 5pm, they said sorry they did not have the new model for me so they would e-mail me 1-2 days for new one. I am so irritable now that I just think they are lying to me again and I will never get my phone replaced. This is the first time I bought a iPhone and this may be the last time.

What a ripoff. I bought the Apple 2 year insurance for an iPhone in Jan 2014. So, for the first time I need to use it, felt all is fine because I still have time. Now that I need the insurance, the phone is now only worth $70 plus or minus dollars, that is OK, can't control the market for used phones. BUT, to my surprise, Apple does not handle the insurance I bought thru them. It is handled by another firm, Asurion. So, I feel great and contact Apple, bit of a hassle, but finally got the person at Asurion to take care of the issue (same results online BTW). And guess what, they said, "Great you are covered, it will only cost you $99 for us to fix it under your insurance plan".

I have been given a iPhone 5c as I renewed my contract with EE for another 24 months (I have been with EE since 2007). In the last 2 months there has been a problem with my phone where a bar appears in the middle of the phone. This is a common fault with I phones regardless of what model (check YouTube). I contacted EE with this problem who then passed it onto Apple customer services in America, who told me that this is a common fault with Apple's iPhone and that the phone's screen needs to be replaced. He informed me to go to Apple in Westfield center (Stratford) and to wait for a engineer to complete the repair.

Had many problems with iPhone. Went to Apple store and they said double vision, only partial screen showing. Too many pictures on phone and said my phone was overloaded with data. We cleaned out phone did a reboot etc. Problem continued. Started dealing with 1800myApple and it just hit worst. They want to try and fix phone meaning using one of their "loaner" phones and I give them mine and swap them back resulting in not having a phone for about a week. Due to work I do cannot be without a phone. What kind of crap is that? Just replace the phone! Will never buy an iPhone again.

The iPhone 6 will rarely connect to my car stereo without rebooting the phone every time and even then it may take rebooting 4-5 times to get it to work. Sometimes it says it's connected but is not really connected. Sometimes takes 5 minutes or so to get my iPhone to work with my stereo. I have had several android phones that always connected to this same stereo with no problems. This will be my last Apple iPhone product!

Phone is faulty but rather than assist they simply tell me it's been submerged in water, which it hasn't. Made out to feel like a liar. Terrible customer service from ignorant rude and unhelpful giant of a company.

I have a iPhone 6 Plus. We all know how expensive these phones are! Why are we now having to pay for ringtones, apps pretty much every time I go in to download a free app or a app I already have, I have to agree to new payments added to my cell?

I have iPhone 4 and it shows black screen which as equal as dead. But while charging the phone it shows charging symbol with iTunes logo (in upward direction) and when charging is removed it is same i.e dead. Please help with the resolution in this case.

I had an iPhone 6 Plus, it was pure **!! Now I just switched to the iPhone 6s Plus and it is even worse!! You know when you take a new phone out of the box, it always works really good, but once you put all of your information in bam, nothing works how you want it to. I paid total 850$ for that piece of crap. I deserve every single penny back. I am selling and I am never never never gonna buy an Apple product again, never!! Iphone sucks!! Go Samsung.

I sent an iPhone 5s in new condition as it is only 2 months old to Apple repair centre to repair as the phone not turn on. But after few days I got update tell me that my phone is cracked and they won't repair and they will send my phone back with cracked screen. I really don't know what to do so I called Apple and told them what the condition of the phone when I sent it in and they told me they will investigate and get back to me. But now they just and it back without explain to me anything. I always think Apple is a great company and great service but after this I think this is the end with me with Apple.

I recently upgraded the operating system to my iPhone as required by your notice. Horrible, horrible results. I go into Facebook thru their app. The phone switches back to the main app screen sporadically. Then I have to start over again.

Every time I update my phone I get a sim lock. It tells me it's locked to a different carrier. My cell service is T-Mobile. My phone had some problems so I took it to the Apple store. They replaced the phone which is great. Phone worked great. Now a new update comes out. I update my phone. Same thing happens again. I take it to Apple and they tell me it's locked to AT&T. I say well you guys gave me the phone and assured me that this won't happen when I update. They replace the phone and tell me it's a T-Mobile device.

My phone was taking blurry photos. The tech found that my model there was a flaw and am getting new photo lens. Cost to me $0.

I purchased an New iPhone March 2015, an upgrade to the iPhone 5 which was cracked on both face, but worked perfectly fine. Soon after I realized I was having difficulties hearing people and they were having difficulties hearing me. But I drank the Kool-Aid, I removed the phone cover hoping things would become better but nope it just got worse. October, I made an appointment with the Genius Bar. They ran their test and YES… 2 of 3 mics was not working. They said they would have to replace my phone. (And so they should… It's why you drink the Kool-Aid and pay sooo much money.) But wait…. "You dropped it and it's damage on the corner." (Hmmm didn't the designer think I'd be using the phone and may dropping it when it became too hot to handle???)

iPhone providers in UAE are deliberately 'injecting' software on to older models to slow down, in the intention of users to buy newer models. If this is the case, we will go for other brands which are much better in performance. Even though the provider's intention is different, the reaction by the users would adversely affect the phone company.

I've had my iPhone 5c for 20 months. It is a horrible product and a complete waste of money. I've closed every app, but the phone is dead within 4 hours. The sound is tinny and garbled. I've been the Genius Bar five times. They actually said the problem was I never charge the phone to 100%. Told them they were wrong and that it says 100% but obviously the battery is defective. Apple won't fix so I'm getting a Samsung and will throw this piece of junk in the garbage.

In the most recent IOS update, the IOS9 to be specific, my iPhone 5s crashed. I called Apple to get help, they wanted to charge me to help me because my phone was 3 months out of warranty. After paying for the Apple Care they said "sorry we can't fix it", you have to go into a store. I made an appointment and went... the store wanted to charge me again to see if they can fix it "no guarantees". At this point I'd been without a phone for about a week. So I paid again, they said that my phone's software was shot and I'm going to have to buy a new phone. Cause it looks like I shot money to Apple Company. I told these fine folks that I can't afford to pay for a new phone because I'm still paying for the one the "software update" has just fried. I'm so disappointed that a company as rich and big as Apple didn't stand by their own product. So needless to say they turned their back on a very loyal and long time customer and didn't even bat an eye over it.

Went to Lehigh Valley Mall apple store since my iPhone 5 would not charge. After waiting 2 hours and 20 minutes the alleged genius spent less than two minutes in which time the only thing he did was plug the phone to a charging cord. Said it was broke, could not be fixed, and should be replaced with new phone. Did a little research, paid $3.17 for the charging port and repaired my own phone. THIS APPLE STORE IS A RIPOFF. STAY AWAY.

After calling my help centre on 0800 number in the UK an automatic answer stating 10 mins wait. After waiting for 30 mins explaining my problem regarding app advertised and they totally agree and they put me on hold. After 2 seconds they just hung up (lol) then 4 mins later get a survey asking how good they are??? Of course marked them down. Have you noticed when I seem to buy an item is compatible with iOS Apple you simply can't get nowhere and pushed to pillar post. End up taking items back after a grueling 10 hours trying to solve a simple 10 mins. procedure???

The only reason why I bought an Iphone 5s is because my husband still has the 4s and it works absolutely fine. The phone seemed well worth the money. Well so did mine until I updated to the 8.4.1. My phone went insane. It was so glitchy that calls were dropping and my phone would randomly dial people in my contacts. Typing was glitchy and would type random letters. Apps would crash. Slide to unlock button wouldn’t work and the screen would freeze. So I call apple and they say that many users are having that issue and that the iOS 9 should definitely fix everything. I had faith.

I have problem after updating to iOS 9. I contact support regarding that. After use of all troubleshooting tips, they said they don't have any way to resolve that issue so I have to wait for next apple update. I already update to iOS 9.0.1 but nothing is resolved so apple iOS developer done big mistake in iOS.

My iPhone 6 plus still in warranty period, has a problem of the volume push button which got pushed inside. The Apple service center in Bhubaneswar, simply asked for Rs Twenty five thousand and replace it!!! I am certain the Apple service centers are cheating us. OR the Apple phones manufactured in China are so flimsy that the push buttons get spoiled so easily. My appeal to the service centers is to be helpful and not ask to throw things away and spend so much money again. The much hyped Apple products seem to have lost its quality service and quality products. Think many times before you purchase Apple products.

My iPhone has been dropping calls so I tried to get into iCloud to save my contacts and apps. However, the phone is not working properly and would not take my password. I tried to reset it and was locked out. I have tried for six weeks to get this fixed but nobody at Apple will help me because I do not remember a security question answer to "What is the first album you bought?" No matter how much identifying information I offer to give they just say no. So I am going to lose all my contacts and apps when I get a new phone. I will never buy an Apple product again. The "support" is inept and they will not let you talk to anyone who has authority to help.

Apple pushed an iOS9 update to my iPhone and it killed the phone. All Apple could say is that I will have to wait for the patch. They have no idea when a patch will be available. They left me with nothing. I have never had a less satisfying customer experience or been more inconvenienced.

My iPhone 6 is broke.. again, for the third time since I purchased. The phone and craftsmanship is the poorest Apple has put out. I have spent (and will spend more) $300 to date to fix this phone. And another $100-200 to fix it a third time. That is more than what the phone is worth and what I have paid for it. I have had the iPhone 4 for years (I kept it even after the contract runs out and ready for upgrade) and it was sustainable.

Recently I tried changing my credit card information for Apple. No matter what credit card I entered it would tell me "There are too many credit cards associated with this account". So I called Apple. I was told that "yes there are too many." When I asked "well how can we delete some of them?" because I've had this Apple ID forever and I know there are some on there that I no longer use. I was told that they cannot do that. I asked "well then tell me how I can delete them" and was told that I couldn't either. She also told me that neither could her supervisor. Now how ridiculous is this that you can't go into your own account and delete or add your own credit card information? I am pissed beyond belief. What can be done about this? There should be something!!!

NEVER BUY iPhone FROM INDIA. Worst experience of buying iPhone over any other smartphone. I bought iPhone 5S last year and it is in warranty... It started hanging and gradually the problem increased and phone was switched off and never turned on. Since it was in warranty I took the phone to AppleCare and as expected they said we need to send it for screening to the screening centre.

I have a serious issue with the Apple Service. I had been using a iPhone 5 - 16 GB white from the past 2 years. Recently I was having a problem with the silent mode slide button. Whenever I was putting it on silent mode it was automatically coming to loud then silent and continuously it was happening. Since I extended the warranty last year, it was in warranty till 2nd of September 2015. I submitted my device to Unicorn Infosolutions Pvt Ltd, Malviya Nagar (authorized service center) on 19 August 2015 and successfully got a brand new iPhone 5 as a replacement on 26 August 2015. I was like, wow!! This is Apple. After using it for a day, on 28th of August 2015 I was going through a mail, suddenly it became unresponsive, a multicolored screen appeared and device got switched off and immediately got switched on and continuously it was happening.

Purchase Apple iPhone 6 gold 8 months back but it changes to white colour because its back and side bar totally loses its colour. Such a big name of the company with pathetic result. Want to return it ,need address for the same.

So I am so angry and upset!! I went for a hike yesterday and my phone said overheated and turned off..... This has happened to me once before and it came back on. This time it did not come back on. I took it to the local Apple store as I have only had this iPhone 6 for 9 months and it is still under warranty. So at the very least they can repair it or give me a replacement!

No sound at all. Volume button not functioning. Phone call gets cuts on and off while talking. I have been using cell phone for last 30 years of various make - never had any problem. After spending so much money I am disgusted with simple malfunction of no volume and calls getting cut intermittently. Had it been a cheap phone I would have just thrown into the dustbin, but a product of such high brand failing is hitting my conscience.

I have had iPhone 6 and got water damage. The customer service really sucks and I feel terrible about the customer service. Not only they refused to repair but they made a fool of me. Now I even hate all Apple products. Don't buy Apple products!

You purchased a so expensive phone that they claimed to be with the highest quality in the market, but when you accidentally dropped it just less than 2 feet from your lap, you will have a screen full of cracks. And with no help but to pay more. An option where #Apple is the #Winner. I was not expecting that this is the quality of product I have paid for. Yes it was my fault but you don't expect this much to happen. I chose Apple because I believe in the quality of products they make, not until today. Impressive! #Apple #iPhone #iPhone6 #ApplePH #AppleUS #AppleProducts #crackediphonescreen #crackediphone6 #crakedglass #TimCook #AppleInc #ApplePhilippines

I purchased 5S last 3 month back and from the day I am suffering the network issue, I went to service center 3 times and they decide to replace. Now I got the new iPhone 5S but still I am getting the same problem in this so please I request you the concern. Please rectify this issue or otherwise I don't want to recommend or Please return and release my amount.

I had to replace my iPhone 5S 16 GB. I ordered a new phone over the phone. It arrived a few days later. I was having difficulties transferring from my old phone so I went to my local Verizon store. They got it started and said the apps take a long time to load so if I had wifi I could finish up at home. After work on a Friday night, absolutely all evening and not everything loaded and I couldn't make a call. Next day... holiday (July 4th) and they're closed on Sundays. I spent another few hours at the Verizon store while they try and figure it out. It turns out, Apple sent me a phone that doesn't work with Verizon (which the rep I ordered from knew my carrier).

I purchased an iPhone 4 in May 2013. Shortly after it has asked the software version to be updated to 7.1.2. I was reluctant to do so as heard my personal data would be lost and not saved or backed up. In July 2015, I managed to get an experienced technician from 3 (provider) to attempt to update - the phone has gone into recovery mode, which I now learned has happened to thousands of Apple customers, known as brick. This is where old devices/products are phased out to not work at all. I am having extreme difficulty with Apple customer care as they have distanced any liability or responsibility to replace or fix my phone. Can someone tell me how to take this matter further as I have been consistently lied to by Apple, saying it is a hardware fault not a software fault. I would like to know how and who to complain this matter to escalate further. I would advise no one purchase an Apple product at all or you will have problems after.

Out of the clear blue sky my iPhone 5b stopped working. The screen just shut down causing me to miss my clients calls. I had to fight with the attendant to get seen today, only to find out they may or may not be able to save my information. But to add insult to injury I have to pay $129.99 for something that was the iPhone malfunction.. I have had the phone 18 months. When I'm able to upgrade I won't be getting an iPhone.

I am using Apple iPhone 6 (16GB) which is my 3rd phone in a year and I always recommend iPhone to my friends and family and they are happy with the services. However this time I am not satisfied with the services because I got a problem in my iPhone. I am not able to switch ON my iPhone at all. I Immediately rushed to the nearest Apple Service Center ask for the help. They took my iPhone and came after 30 min and told me that they it's a Water Damage case and they asked me 24,000 Rupees for a replacement of the phone. I Informed that water damage can't be possible at all as the iPhone was the in the box after my daughter placed it after doing some work. I also told them that I am a very loyal customer who always use Apple but they were not ready to help me at all and was insisting to pay amount of 24,000 Rupees for the replacement.

I'm using Apple iPhone 5s gold since it launched. Bought for 60000INR from Kazakhstan. Now I'm totally dissatisfied as it is getting too hot while speaking and on charging (after 10 mins). Is Apple really concerned about consumer problems? If yes please try to make a solution as soon as possible.

The latest iOS 8.4 update Screwed up multiple music apps including "EQu" and Spotify etc. They are all having the same problem - can no longer read the music library or playlist from the iPhone... Plus changes Apple made to its native music app are awful. You can't tell when you are editing a playlist if you are adding a song which leads to press multi times which you may guess leads to multi instances of the same song or songs added to the list.

It was my worst decision to waste my hard earned to buy iphone. I am already using Blackberry and Samsung, Nokia but I never had such a bad situation. I bought this phone 3 months back and there is Camera issue and hang problem. I have to visit service centre and call customer care where they want to replace camera, which will reduce my phone value and also it's painful to visit and talk people. I hate to buy Apple product. Very pathetic after sale service and device is also of no worth to me. This brand is of no use. I will never suggest anyone to take it.

I was using Apple iPhone 4 since the phone was introduced. Last year when I upgraded the software to 7.1.2, the phone was no longer accepting my e-mail id and password. So I could not update applications nor download fresh applications. Then I thought restoring the phone to factory setting would resolve the issue. But to my utter surprise the phone stubbornly remained with Activation Lock screen without accepting my e-mail id and password. The phone had turned into a useless brick. When I used the same login id and password it was accepted on iCloud website. But when the phone was connected to iTunes the login id and passwords were not acceptable.

I need to raise my disappointment of Apple product. I'm a fan of Apple, since 1st launch of Apple iPhone, I had been support Apple till today. My latest iPhone 6 which I bought on 20th June 2015 gave a blue screen on the very 2nd day of buying the phone, started flickering and applications were not able to open and was throwing on main menu. Won't turn on, won't do anything and it was fully charged when happened. We went to Croma for 3 consecutive days for the same issues. They used turn it on and off, then on 3 visit they asked me to contact Apple service centre.

I have always bought iPhones, Macs, iPads, iTV etc since they were conceived. However now after being a loyal user (often paying well above the market rate for products) I am seriously thinking about going elsewhere. I had to even use a "non Mac" this week for the first time in years as the basic functionality I needed in MS office did not work on a Mac!!! I would never have thought it could ever happen. Apple after spending years making their phones smaller went in the opposite direction and started making them bigger as in the iPhone 6?? I find the iPhone 4/5 to be perfect size for me. It was the only iPhone I refused to buy in fact I don't know anyone who bought one, gone were the days when you could see new iPhones days after they were released or you ordered one in advance.

This is my third iPhone, and Apple Genius bar always say there is water damage. I took great care this last time and still the phone was damaged in normal usage. Of course, there is no way to argue with them. They are god, and the choices are pretty consumer unfriendly. You can leave the phone with them, or you can buy a replacement phone for 325 dollars. Nice choice. Apple makes money off consumers, and it seems to me that they are just stiffing consumers for repairs or phone damage that is more likely due to poor design and or poor manufacturing. But there is of course no way to argue with God. Apple wins. I hate my Apple experience over and again.

The Apple company instead of becoming a better or make products better (!) is going backwards. The iPhone 6 Plus is super slow and the app maps GPS keeps changing and moving. And instead of helping you, it gets you more lost instead! Apple not what just to be! :-(

I have been contacting Apple UK regarding my i5s. It overheats so much you can't touch it! It got that hot one time my partner picked it up because she didn't believe me and blistered her finger! I got a seven month old who grabs my phone like any other child may do. THIS GADGET IS NOT SAFE! At extreme temperatures it can melt or even worse battery may explode. And I'm sure like a lot of other people I use my phone a lot and now I feel afraid!! I watch movies on phone before I sleep and if it does melt or heat up to them blistering temps it could burn my face if I fall asleep.

LOVED my iPhone 5, but suddenly the battery started draining & I had to start charging it twice daily. Sometimes up to four times a day with little activity requiring lots of power. Took it into Apple Store. Agent ran diagnostics that showed battery strength was in the lower end of the green quadrant. The agent loaded the latest iOS version & turned down all "unnecessary" items & advise me to delete excess messages. During conversation, agent stated the introduction of iPhone 6 & iOS now makes the iPhone 5 "work harder & it depletes the battery faster so I might want to upgrade to an iPhone 6."

I recently purchased an iPhone 5s (splurged and shelled out the $100), after 4 days of ownership the phone stopped working. I was informed that I could only exchange a broken phone after 1 day of ownership and would have to contact Apple.com. Apple told me that I had two options... get my phone repaired (would take a few weeks) or they would replace the phone with a new one, but I would have to pay the $719 plus $29 for replacement service fee. So I got my new phone and returned the old one for analysis. I was told that they would possibly refund the $719 depending on what they found.

I am posting this to help people realize the dangers of the Apple iPhone, their batteries, and their chargers. This is my (was) my home. At 4:30am with me sleeping just a couple of feet away, a charging Apple iPhone 6 overheated and burned its way through a recliner next to the bed. In only a matter of seconds it caught the bed, nightstand and curtains up as well. Luckily my wife wasn't there as she would have been even closer to it than me. Our home was totally destroyed! We also lost our Bulldog to this as I tried to go back in after him but couldn't find him. There is not enough info being told to the consumers about the dangers they can create. Maybe if you see it you'll believe it. I will be posting a few other shots also, **.

Apple admitted to knowingly selling iPhone 5s with defective batteries. I recently purchased the iPhone 6 Plus, which should be a cutting edge product, but the battery rapidly loses power, even when I have it on WiFi. The device's Safari system doesn't work as it should. Apple refuses to provide reimbursement for a product more than 14 days after it has been purchased.

The power button on my iPhone 4 broke after only a few months of use. I bought the phone refurbished so I guess that makes sense. I would just suggest that Apple designs a more functional power button since this seems to be a problem in other models as well. The touch button is a nice replacement to the actual power button but is not *quite* as convenient.

I Have New iphone 6. Its Purchased month is January 2015. I had purchased it from Croma Store In Prozone, Aurangabad. My iphone is bended just by keeping it in pant pocket. Please replace my iphone or do something for my iphone. I had paid above 60000 rs for iphone by thinking that apple has very good quality... but iphone is bending.

I bought Apple six plus 64 GB and my son bought Apple six plus 128 GB. Both the phones had the above problem. So far three times we got it exchanged the same from the Apple Center. The present mobiles we are using also have the same problem and it is not possible for us to go to Apple Center and ask for an exchange which takes lot of time. Now it's possible for you upgrade our phones? Please advice. Thanks and await response.

I bought my iPhone 6 plus since 2 months, phone started to make shut down automatically. Then it was working properly, then did it again. I went to Apple Store in 59th in NY. They only change software just today and it shut down again!!! Screen cracked 'cause phone dropped from 40 cm, weak screen, bad response in store and they wanna me to pay 130$ for changing screen then if phone has hardware problem they gonna change it. WTF... I was using Samsung - honestly Samsung deals better and even the screen is super strong.

My daughter received an iPhone 6 for Christmas. 2 weeks ago it gave her a blue screen. Won't turn on, won't do anything and it was fully charged when happened. We called Apple. Went through all the steps to fix it with them. They tell us it can't be fixed and will send us a new one. We paid 30.00 to have it overnighted as that is the only phone my daughter has and she uses it for work. She received a FedEx email saying an attempt to deliver had been made and to pick up at facility. When she arrived to pick it up the FedEx manager calls her aside and tells her the box had been tampered with and there was no phone in the box. She never signed for it or anything. FedEx gave her copy of the box and told her it happens a lot and to call Apple that they would know what to do.

I had my iPhone 6 and it had been working fine after my cracked screen for over 3 months no issues so I and Apple tech support did not think this was related at all. I spoke with very nice and helpful people one named ** and he was awesome! Sadly though it looks as if my phone has a hardware issue which looks to be very common online with a lot of other users. It flashes constantly in reboot mode and won't reset in iTunes. I told Apple tech I do not mind paying for the cracked screen which is 109 dollars but they're saying it might be a full replacement price and do not want to stand up for the fact that it is their hardware issue.

I had so many problems with the iPhone 6. Battery life is terrible, too big, bent phone. Awkward. Just do yourself a favor get the 4, 5 or 5c. I love Apple products but not this one. It was a pain just to get my old phone back and running. So I suggest you look real hard before making big decisions like this. You have been warned.

Spent 4 hours on the phone with 5 different people trying to get my data switched over to my new phone. "Senior" rep was the worst. The other four were very nice, she was snippy, rude and condescending. No resolution to my problem. I said I was going to return the phone, she just reminded me I had 14 days to do so. Then told me to go to the Apple Store for help. They should have told me that in the beginning they didn't know how to fix the problem. Really disgusted that my entire day was ruined. I already have so many apple products and used to be very happy. Never run into so much incompetence. I think Apple is on the way downhill. Will NOT be buying an Apple watch, EVER or anything else.

I purchased my iPhone 5S on 24th May 2014. At the beginning of May this year I took my phone to where I purchased it from to say it was no longer charging. They tried one of their chargers and it was charging so I took it away and hoped my problem was resolved. It was then beginning to charge but lost its charge very quickly. On 13th May 2015 I took my phone back to them as again it would not charge. Whilst it was still under warranty I asked them to check it out for me in their workshop that they use.

I need to raise my disappointment of Apple product and Malaysia DiGi services. I'm a fan of Apple, since 1st launch of Apple iPhone, I had been support Apple till today. My latest iPhone 6+ was sign up with DiGi (Malaysia Telecommunication), unfortunately, I own it for less than 2 months and my iPhone was totally unable to charge. DiGi committed to replace a new iPhone to me. Sadly, the complaint make on 1st week of April and now almost 2 months, I still not yet get back my new replacement phone. DiGi claim that Apple not allocate sufficient stock to them. I'm not sure how true is it.

My iPhone 6 is less than a month old, and I found it bent this morning. I haven't dropped it or sat on it at all. Apple took no responsibility, even though it's all over the Internet how they are bending. I was told it would be $269 to fix a problem Apple created.

My screen popped out on my iPhone 5C. The guy at Verizon said to go to the Apple store and they will replace the phone because it is under warranty. That they just had a notice this is a problem and they are not doing replacements anymore. I go to the Apple store and they want to give me a new screen. I leave for an hour, come back they say it has liquid damage and they want to charge me $349 for a new phone. I come home look on Google and see this is a common problem and the pins holding the screen comes loose. Mind you the phone works fine the screen is just loose. Obviously this is a pin failure. They can't give me a new pin or anything even under warranty? No because they say there is liquid damage and yet the phone works fine. It is mind boggling isn't it.

Come through this text. Declare my dissatisfaction with my iPhone 6. An expensive product that does not offer so much for the value that is acquired. Your battery does not last the hours promised in the ad. You turn on the 4G and the battery runs out very fast. In addition, the menu remains the same for all. That should change. If so buy an iPhone 4. Would be the same. Do you think you should get our money's worth?

Hi, I purchased iPhone 5s (Gold) in Dec 2014, and it started having some heat issues. Coz of which the back side of my phone has started shedding golden color in weird manner. It was never dropped or got in touch with fluid. And when I went to service centre they checked the software bit but I was told that cosmetic loss is not covered under the warranty. "I am sorry to say but product worth 40,000 is also not expected to get ruin like this because of heat." The look of entire phone is going because of the color shedding happening. It's just been 4 months I don't know how bad it will get in next few months. I would request you to kindly look into the same or replace my product ASAP. Job Number : **.

Imagine if you had replace your Dyson vacuum cleaner's power cable 4 months. That's how I feel about a $600 item with a $20 power cord that will need to be replace several times over the life of your phone. More U.S. TAX DOLLARS THEY DON'T HAVE TO PAY.

I've bought Apple iPhone 5 at Lazada.com in February 05. When I've just used it for 2 weeks then the problem happened. It doesn't want turn on when the battery is off. Sometimes, if I tried for a couple of times, it want turn on but it always happen. Then It totally dead when I just used it for just one month. Then at March 30, I go to Apple Guarantee office at Bless at Ruko ITC Roxy Mas Blok C3 No 10 Tlp (6221) 8327352 to report this problem. The Customer service isn't friendly and she talked to me that it will be repair for a month. I've surprised it's just for a long time for A big Company (Apple) to repair it. But it's Okay. Then I give my phone to the customer service.

Had two iPhone 4 phones covered under AppleCare. Store was useless to repair them so I 'escalated' to their executive relations (ER) department multiple times. The first ER person requested the store replace one of two phones with a replacement and instructed me to not apply any updates (e.g. iOS 7) to the phones as Apple was aware of issues with iOS7 and iPhone 4 models. The other phone wasn't replaced despite it repeatedly freezing and five months of requests and demands were required to get a simple replacement for it however the replacement phone had iOS7 which caused constant crashes and was almost unusable.

Screen cracked, they said both sensors tripped. I never dropped in water. What they don't tell you is no one can fix them but apple and you need a warranty. I have always been able to get mine fixed at repair store. I have to purchase another. They would not even fix the screen so I could use it for a iPod. It's a 900$ phone. How ridiculous is that. I didn't know I would encounter such rude uncaring customer service agents. Yes Apple screw me... Just get a warranty until year when they hit the black armed and China sends them over for people to fix them so going through the bs of what was suppose to be wonderful product. Hmm I don't think so apple and I'm disappointed in your customer care. We are a number androids. Most of my clients are turning too so work out your glitches and some being such greedy.

SEQUENCE OF EVENTS. November 17, 2014: I purchased a brand new iPhone 6 Space Gray 64 GB from iCenter at SM City Davao (Banana Telecommunications, Inc.) with a light leakage defect that I thought was minor and so I ignored. December 27: my iPhone did not charge and so I went to iFix on December 29 to complain. I let go of my complaint because iFix needed to take my phone for observation. iFix said that next time, I should take a video of my issue to prove that indeed, it did not charge.

Hi! About 4 months ago I bought an iPhone 6 in Miami and was told that it was unlocked. I live in Brazil so I should have no problem using it. But after a month with it here in Brazil, it decided to lock and stop working. It was searching for signal and never stopped. So I went to an authorized store here in Brazil and they said they could only exchange my phone on the US. (Where's that world wide guarantee again?) Anyway, so I went to New York and changed it an Apple store. But they gave me a phone that supposedly was new but wouldn't turn on, and I only discovered this a few days later because I didn't even use it. So I went back to the store and was told that I had an old phone with water inside and no one would change it for me. I never even used the phone how can it have water inside? So they did not change my phone, and I have none anymore. Apple, I expected more from you.

7 months back I have bought an new iPhone 4s 8gb. So far an Iphone was really doing well but suddenly it's got stop working, then first time I went to an apple service station which is located in thane (Mumbai). Then I had submitted my phone over their service station-- name is B2X service solutions India pvt ltd. First they said that you'll get replacement but after a week now they are saying that they found some moisture into the phone. Because of that they can't replace this phone. There was no moisture-- nothing on it. Then I called to Apple customer care there. Also it happened the same thing. I am genuine apple user. I have been using Apple products since many years but first time when I had a problem these guys are not helping really... Really disappointment from an apple. I really want some help from an apple.

Brazilian resident, I exchanged my old Iphone 5S for a new unblocked Iphone 6 Plus for approximately U$500. To start, the battery life was considerable shorter (especially with some apps open) and the Iphone 6 Plus BENDS if you leave it in your back pocket when sitting for longer periods of time. The worse, it was supposed to be more robust. On the contrary, it's extremely fragile. I dropped from a 1 meter height (3.3 feet) and the front panel was completely damaged/crushed. Went to the Apple store in Brazil who wanted to charge me also $456 (R$1.400) to repair/replace it. Took it to an Apple Store in London/UK and they wanted to charge me $364 (GBP249,00) to repair/replace it. Not only, the quality of this new Iphone 6 Plus is poor - but now Apple want to charge ridiculous high fees to repair an Iphone. Do not recommend this product to anyone.

Having purchased each of Apple's iPhone models up to and including the iPhone 4S I'd have to say each model has not only been increasingly good from a form factor point of view, but the upgrade process (migrating contacts and bookmarks and such) has become smoother, faster and just plain... easy. Over the air upgrades are a welcome addition. I just wish Apple would finally get into the network business and show the world how a phone network should be run.

Constantly having to buy and replace my USB lightning cable charger for my phone. Literally it hasn't been a full year since I purchased apples iphone5s and I'm constantly having to replace the charger cable. This last one I purchased only lasted 2-3 months. This will be the 6th one I've had to purchase due to them shorting out then not working. Its like $20 or more apple is charging for a simple USB charger cable which is ridiculous in the 1st place for a product that breaks.

I am tired of losing my stuff over and over from this stupid iPhone that by mistake I purchased. This is the 4th time I am losing all the music. Just last week one of their tech went into my laptop and checked it when I had lost my all of my work emails - every week or ten days it takes away all the contacts… and I have to install everything back over and over. I have even lost all the important notes I had saved in this phone. This time I can see my music files on the iTunes in my laptop, but it went away from my phone… In the phone there is no music files.

Apple officially declared that some of the iPhone 5 phones were produced with defect in their batteries. My phone is listed as eligible for battery change for free of charge. However they charge indirect costs. I want to return my phone or replace it but Apple does not accept. I have been using the phone with battery problem for 3 years without knowing the defect reasoned by production because Apple announced its mistake much later. I am sold a defect product, had several problems due to battery and want to return the product or replaced a new one. I contacted with Apple but they do not agree to take their defect product back or replace their product with a proper one.

Took my iPhone 5 in for a power issue. The phone had quit working after plugging in to bump up the battery from about 45%. First of all it took me a week to find the extra 3 hrs. to where I could even be scheduled as a walk-in. I dropped the phone off after they showed me my new phone. I was told they would have to inspect the phone in the back of the store. Very shady, like some type of mechanic hustling. They took the phone to the back to open and check. After 1/2 hour I returned to get my new phone. I was shown a picture saying I had water damage. My phone had the life-proof case and it had not been anywhere near the H2O since the first week I had made the purchase. The photo showed all three H2O sensors activated.

I don't like Apple using updates to add apps to my phone to advertise their products or promotional apps. I have to erase pictures and other apps just to get the updates and now after the required updates they are taking room up on my phone for their advertisements. Are we now needing a website like the do not call list? It just seems like another form of telemarketing... I guess this is appmarketing. I like everyone else has spent time going through pictures and apps to delete just to update my phone only to find from the last two updates new apps from Apple. I pay my bill and I'll decide the apps I want..

Bought an iPhone in Feb 2013 with a two year contract. I had to replace the phone 2014 Aug. Not even an year, phone went dead. I took it to Apple store in Menlopark Mall. They said I am not covered (two year warranty starts from Feb 2013). I am left with worthless iPhone that ran out of warranty. After 3 hour waiting, they told me they can't do anything for me. No more iPhones for me EVER!!!!

I had my iPhone 6 less than a week and I placed my phone on a desk top in which the screen shattered. Now this isn't something that shouldn't happen and the phone should be more durable than that so I can only assume my product was of poor quality. I went to the apple store and they refused to do anything for me unless I paid. So I had no choice but to pay £80 to get the phone fixed. I then complained to an advisor and stated that under the sales of goods act the product should be durable and fit for purpose after a while he denied I had any consumer rights in this case as I would lose more money trying to claim the money through court so there was no point, he continued to argue and shouted at me to the point I was reduced to tears.

Bcz of my iphone 6 plus hang too badly and not charging properly worst experience with my iPhone till now...

Went to the apple customer service center in Jaipur, India in December 2014. Gave my charging cable which had malfunctioned and was within the warranty. They replaced it. Within one month or so this cable is loose at one end. I went again to them and they said that this is not covered under warranty. A new cable from the authorized service agent has stopped working within one and half month and they say nothing can be done. Now I strongly suspect that they gave me old cable to begin with... Apple has a very strange customer service where it becomes almost difficult to get the correct answer to the questions. Perhaps it's in India only....

I am tired of using this phone. My first call always get disconnected and already spoke to service provider.. it's not at their end. So I'm at square 1 again. I need this issue to be solved asap.

Both my husband and I have iPhone 6. When he holds the phone on his left hand and makes a call, the receiver of the call always complains the sound is muffled. I had him call me holding the phone in his left hand and indeed, the sound is distorted. However, just by changing hands and holding the phone in his right hand, the sound is crystal clear. I wonder if anyone else has experienced similar issues or he has a defective phone?

My cell hangs sometimes when I open photos or try sending the images via WhatsApp. After hanging for 2-3 minutes, it gets switched off on its own and then restarts, the frequency of this problem is increasing gradually.

It's just a 15 days old phone but its back camera turned yellow and some sort of lines are coming in it.

IPhones "just work" right? Yeah, Wrong .... Went iPhone from Android for the hype - I did have an 3S years ago and it was sluggish and would lock up from time to time. So now I am back for the 6 since Apple finally got smart and knew people wanted larger phones (Great market research to take 3 years to find that out). This thing is half baked - Screen, Meh ... No better than the S5 or other phones, Camera - LG blows it away, speed and apps - Par with any Android I use - Lack of some Android features is still annoying or even Windows phones with Live Tiles - and still, WHY do I have to use iTunes, I just want to copy a damn MP3 or Movie over! Can't play 90% of the movies I create since it's not the Apple Format. Oh, and think you're secure? Think again - I wrote my Masters paper on iPhone hacking - not had at all to get into one, and even easier if you leave your backups on your PC, which iTunes does by default.

I have had two chargers break off in my phone in 6 months. They have to be defective because I am very gentle with my phone. I'm annoyed that I have to purchase a new charger every few months. If the style doesn't change when my plan is up I am switching to a different phone.

I bought iPhone 6 Plus on December 11th, 2014 from Lulu Hypermarket Qatar. This phone got bent just with 3 weeks normal use. I went to Lulu Hypermarket. They referred me to the Starlink as they said Starlink take cares of Apple products in Qatar. They kept my phone for 2 days and agreed that there were NO OBVIOUS signs of Misuse/physical damage but refused to give me a replacement as bending is not covered under warranty. I am highly disappointed and frustrated. I spent 3500 Riyals ($932) and phone got damaged within 3 weeks.

My husband and I purchased our iPhone 5's in 2012. Right from the start I had battery issues.... the phone over heating, would not continually charge on the lightning cable, and losing full power within a few hours. I consulted the "geniuses" at our Apple store multiple times and was told that my phone was fine, that I just didn't understand how to properly allow it to charge and fully run down the battery. Following all their advice, it still didn't work properly, but I was never offered a replacement battery and then before I knew it my warranty was up.

My phone has got some software issue so they made me buy a refurbished phone and told me there won't be any issue with the phone again. Since the new phone had the same issue I went back to the Apple Store. They asked me to do some HT201263 restoration so I won't have any further issue but this repeated again so I called the customer support. The lady was really rude and she is like "go back to the store and they will do something." They keep putting us on hold for 15 mins every time. They don't care about customer satisfaction at all. I don't Understand how to deal with them anymore. I can't trust my phone. My receipt says that there was no physical damage or liquid damage then why did they make me buy a new phone.

I had purchased iphone 6 64 GB on 9th January 2015. It's hardly been used, 5 days and then its display got blanked and some lines came on display. I was completely shocked when I saw this. There was not a single fault of mine. Outer display is completely perfect. There is not a single scratch on it. So when I went to Apple Care Centre, they just took a pic of iphone and said that they will inform us in 3 days about the repair or replacement policy after consulting to their senior executives. And they didn't even call. So when I called them, they were directly saying that it will be chargeable around 20,000 rupees. So tell me, when there is not a single fault of mine, then why should I pay the amount?? It's their duty to take a fair action in this case. I went over there 2 times but didn't get any other response from them. So finally, my parents decided to file a case in consumer court.

I am from India. I bought iPhone 4 from outside India. Battery is very bad. It gets down drain very fast. I stuck many time on the way and lost important calls. I asked to iPhone store they told me that they will not check this phone because I bought it from outside India. After five days, phone got switched off and I was unable to turn on. Now I will go to iPhone service center again and show this phone. I did a big mistake in my life that I purchased it. My friend told me that don't buy it but I thought that it's branded so there will not be any issue. I can’t go outside India and my phone is useless now. I want to sell it only two thousand RS. I am looking for new phone but I will not buy Apple.

iPhone 6 Defective screen. Apple does not stand by their product. The phone defective. Lacey ** at Brea store very rude. Had to pay 109.00.

I have had my iPhone 5 for 21 months. I have Apple Care. My speaker doesn't work to hear. My battery isn't good either, goes dead, hardly not using it. The only way to get in the store is to make an appointment. Good luck with that! The times I would need are booked up in advanced. Now I would think seeing as I payed $199.00 for the phone and $99.00 for Apple Care and soon my 2-yr. contract is almost up, you would think they would help me with this problem. It seems they don't care. Well either I get another iPhone from my carrier or get an Android phone. If there's anyone out there reads this, you might want to think twice. Apple isn't as nice as they were 2yrs ago.

I recently purchased an iPhone 6...this makes it my 4th iPhone in the last ten years. We have iMacs in our home, iPad 1, 2, iPad airs, minis and a few iPods. For the first time, personally, I had an issue. My new phone which had a DualTek case (military and sometimes outranks the Otterbox) and a $40 protective tempered glass screen protector, dropped 8 inches onto my granite countertop. The screen fractured on my 3-week old phone. I'm a gentle user, but have had drops before and never had a broken screen. In this situation I felt the screen broke far too easily. I thought, I'll call and they'll take care of it...something must be defective.

Jan 10, 2015 I went to the Apple Store because my iPhone stopped charging during the Christmas break. My iPhone 5 was just over a year old. The Apple tech guy comes back to me and says my iPhone has water damage and there is nothing they can do. I said there is no way this phone has ever been near any water ever, so you have to be wrong. I said, could it be because of condensation 'cause I live in Canada and the climate is cold. He said probably not. I'm here to say that I'm an honest person and because of this experience, I will no longer be purchasing any Apple products ever again. The iPhone is like new but yet I'm at fault 'cause it has water damage that I swear was never in contact with any water. Apple, you could offer me a 100 iPhones for free but because of this awful experience, I will be switching over to a different, more reliable and customer-friendly company.

I purchased an iphone 5 second hand and discovered that it had major battery issues. The battery drains instantly and shuts off unless plugged in. When it's plugged in it can take hours or days to turn back on. I contacted Apple 3 different times about getting it fixed. The first time they told me I was eligible for a free replacement and I could go to an authorized dealer in my town and get it done. I went and their systems wouldn't allow them put it through at no charge. I contacted Apple again and was on chat with them for a couple hours while the representative and their supervisor tried to start the order but their system would also not let them do it for free. I was told I would receive a phone case for my trouble. They sent an Iphone 6 Plus case. They said they would give me a call back but I was expected to be on hold for a long time and I was unwilling to do so. I contacted them a third time and the order was put through. That was a few weeks ago and I still have not received my box from them. I will never buy an Apple product again. My phone can't go anywhere except for the one plug in the wall.

I found that my wife's IPhone has a defect in which a software update causes the wireless processor to fry. It, according to Verizon Wireless, is a known defect and it usually happens after the warranty is up. This should NOT happen and seems to be awfully coincidental to have after the warranty is up. There are numerous mentions of this defect all over the internet. Apple should have to pay for an upgrade.

I lost my WiFi connection and forgot my password, and was unable to download the latest update. I understand other people had the same problem. Randy, the tech, was able to resolve the problem and helped me restore my WiFi. I had talked to both Comcast (our provider) and Verizon and they were on the right track but did not totally resolve the issue. MANY THANKS!

I have an iPhone 5 that no longer works. My iPhone was not working properly. It was cutting off then on. It would kick me out of apps when I was in them and had to start all over again so my husband decided to upgrade to 8.0. He backed up my phone to my laptop and proceeded to upgrade after that. Anyway I still was having some problems and about 2 weeks later he saw the 8.1 upgrade. So he upgraded my phone to it. Anyway I still was having problems. Past few days later I fell and my phone flew out of my hand and the glass cracked. My phone was still working with the prior problems even though the glass was broke. I went to the mall and saw a kiosk that said they repaired iPhone glass so I let them fix it.

While holding my iPhone 4s in my hand the back glass cracked out of nowhere!! Has this happened to anyone else? Phone wasn't dropped, nothing like that. It was in my hands... Can anyone explain this?

In 2013 December I bought an iPhone 5C in Tel Aviv from an Israeli distributor NetMobile **. After 3 months the iPhone stopped working when I wanted to charge it and the phone suddenly flashed and didn't give any reaction. Probably the main reason was that the charger I bought from the shop was not original. I brought the phone back to the NetMobile and they told me that they will deliver it back to Apple and probably in a month I will receive a new phone. A month later I still didn't get any answer back so I went to NetMobile and they told me that they can not send the phone back to Apple, I have to deliver it by myself. I didn't know what to do. In Israel there is no Apple Store. I wrote Apple and they advised me to bring the device to an Apple Store in Hungary, where I supposed to move back in a couple of months later.

I bought an iPhone 6 on November 8th. And day before yesterday it started with a rebooting problem and red screen as highlighted by many people online. It’s a hardware defect and the phone has to be replaced. However the Apple Care guys in India refuse to service it saying that my model is US made. This is quite surprising since when anyone buys a product you relate it to the Apple brand and not Apple India or Apple US. I have been an Apple users for years and this really frustrates me since I just bought the phone and it’s quite expensive. I think Apple guys should really pay heed to this since it’s a quality issue that reflects the Apple brand and not Apple US or Apple India.

I have been using an Apple 4S for three years. As everything have been ongoing well , iOs 8 have changed my life into hell. No wi-fi performance, much more battery consumption, slow down and sometimes locking itself. I expected a lot from iOs 8.1.1 but unfortunately nothing better happened...I am not the only one facing those problems since a couple of my friends getting angry same as me.The only solution seems like turning our face to android systems as a result...Thank you Apple for creating a mass in our silent life.

WHY DO YOU FOLKS SELL SUCH MISERABLY FLAWED PRODUCTS? ? WHY ARE YOUR SUPPORT PEOPLE UNABLE TO FIX THESE MISERABLE PROBLEMS? *APPLE CRAP. I have 2 phones and 1 ipad; so far 11 Apple people have been unable to help. Frequently used Notes in the Yellow Notes App STILL duplicate and triplicate, etc. The latest duplicate (date/time) is not the most current modification??? ?- all. They also delete by themselves at unpredictable times???? - all. 11/12/14: Calendar note 8:17 pm latest modified - 8:31 pm duplicate deleted; also 10:00 pm latest modified -10:16 pm deleted. Also now, after changing some settings with the last advisor on Chat, when I open a link in an email, only half the screen displays???? - all

I cannot turn off the dial sounds when the phone "keys" are pressed. My iPhone 4S worked fine for emergencies before the updates. After updates, my phone made sounds when dialing keys are pressed. It is a safety concern for me because I actually use my iphone as a "real" phone for emergencies. I contacted Apple. The dial noises can not be turned off: I have adjust the volume down. I am told that even iphone 6 does this. This is an extra step that makes dialing out in an emergency more risky. If I need to dial "911"in an emergency, I need to do it quietly as to not increase the aggression of the person that is agitated. Apple needs to remember that are actually selling "phones."

I had purchased an unlocked iphone 5 and had gotten it replaced afterwards. The replaced iphone given to me was locked because of which I had to face many difficulties while travelling abroad, on complaining about the same to the support manager and asking him for a claim for damages. He was not only completely rude, but even refused to accept the fact the apple was at fault and told me "I should have checked my phone for being unlocked before traveling." Please advise if this is valid point given that I paid for an unlocked phone. I am not looking at claim for damages but surely an apology from such an arrogant rude person and the fact that my phone is still locked.

I felt compelled to write this letter to express my disappointment in your recent performance and the reliability of your products. I've been an Apple fan for years. However, your recent actions have made me reconsider my devotion to your products.

I am using Apple since iPhone 3GS. I have also used iPhone 4 & 5S. I always buy the Apple iPhone on the very first day of its launch. I have always use it wisely and have never faced any problems so far with Apple products and its services. However, recently few days back I bought an iPhone 6, it's good as expected, but few days my iPhone 6 got bent. The curve is nominal, but I am really surprised that if I had got any such pressure the LCD would have been broken first. Honestly speaking I would have bare any expenses, but I really don't see any reason for this curve in my phone. Please find the attached Photos of bent iPhone 6 and I request you to kindly proceed my issue for replacement. Looking forward for a positive reply.

I have iphone 5 and I tried to upgrade to IOS8 and due to a bug in the system, I restore the iphone to factory set. When it comes to activate screen I entered my icloud username and password, but it wasn't accepted. I use the same username and password on icloud website, it was OK. I called apple company so many times and every time they said that they don't have any tools to help. I send the buying receipt but in vain. The problem started since 2nd of October and till now no solution was provided. Apple is the most worst customer service ever.

I buy iPhone 5S on 5 October 14, and on 19 Oct 14, my iPhone suddenly turned into blue screen. Nothing is working on this. This is cause due to new iOS 8.0.2. When I took my phone to Apple Service Center they have declare this is dead phone, and blame that some internal damage done by customer end and due to this warranty void. And now it is not going replace as well as repair, nor refund. From 19-Oct-14 to 24-Oct-14 it with (Apple Service Center-Vashi). From 24-Oct-14 till date it with (Jumbo Electronics-Vashi) Authorized Dealer from where I buy.

Apple Germany told me that they do not offer the two-year warranty, which is obligatory in Europe. They did not offer an exchange and also refused a (paid) repair.

My i5 apple phone stopped ringing. (Under one year warranty-receipt required I e-mailed to them) I took it to Best buy, Texarkana, Tx twice where I purchased the phone, 4 times to Sprint. They could not make it ring. Best buy advised to call Apple. Called apple. Spoke to 8 reps on phone for 7 hours. They agreed to replace phone. Order was cancelled by unknown person. No reason why. At this time, waiting for senior rep to call and advise what went wrong. And why the order was cancelled. Another hour on phone.

I updated 3 weeks ago to 8.0.2 on my iphone 5c. First my phone would freeze up when trying to access voice mails. Then I couldn't send or receive text. Now those are working, but I cannot change my voice mail greeting. I left a client sitting in the front lobby of my office building for 20 minutes before I saw her because the voice mail she left the night before never came over to my phone until I was trying to figure out why, and reset the phone. The live chat with Apple tech was very helpful, and cordial but I had to stop after 25 minutes because I had to go back to work. Now they are not available. I still cannot change my greeting. I bought this iphone 5c last winter because the new software would not work on my iphone 4. Now I feel I have upgraded again, and the phone will not work properly. Time to check Samsung's ratings.

When I updated my 5S to 8.0, my 2-month old iPhone turned into a Nokia RAZR with a dial up connection. Everything that I use for business stopped working. No email, missing photos, triples of photos, no photo stream, no internet, no airprint. Tried resolving the issue with 8.0.1, and 8.0.2. Nothing. I was on the phone with Apple tech support for a week straight, going from person to person, with no solutions from anyone. I finally had to do a full restore. I lost all my text messages and a bunch of pics from my photos. After the full restore and a couple more resets of networks settings and calls to tech support, I got my phone working. However, my phone's battery life has been cut in half.

As my iTunes and iPhone operating system kept on pushing me to update my iPhone to new OS 8, I made the mistake. My iPhone stopped working properly. I visited Apple store genius. They all acted like they had no idea. I asked them if I could go back to previous IO version, they said that that was impossible. Then I asked if I could exchange and upgrade to IPhone 5S, because I was eligible. They said that they could not do the exchange. I had to have a working phone. So I went to my provider ATT store and they said that my iPhone was in a perfect shape with no damages. They paid me $200 and I purchased IPhone 5S.

I've been forced to upgrade all my Apple devices (IPad2, Iphone5S, IMac Computer) to the new operating system. IOS8 is beyond a shadow of a doubt the absolute WORST upgrade in Apple's history and even worse, Apple seems to care very little that they have upset on a global basis their many loyal customers who have relied on them for decades. Steve Jobs surely must be rolling over in his grave. Without looking into to ordering the new IPhone 6+ I just did it and can only hope that I won't receive it until Apple gets all the bugs worked out and hopefully they will do that before December 1st because that is the deadline to send in my IPhone5S and still receive the credit of $300.00 that was promised by Apple and Verizon. What a fiasco! Apple should be ashamed and if Steve was still at the helm, apple heads would be rolling down the hallways at APPLE!

I bought a new Iphone 5 in May 2013. In January 2014 I started backpacking in South America and planned to use this phone as my camera. By April I started having trouble with the phone. The lock button stopped working and the battery would die even though it said 45% charged. This happened multiple times when I intended on using the camera to take photos. It even happened at Machu Picchu and this was my only camera. I couldn't return the phone because I was traveling and by the time I returned home it was no longer under warranty. However Apple will replace these components on the phone. They expect me to drop it off and pick it up and go without a phone for however long it takes to be fixed.

The phone won't sync properly, same problem with my last iPhone. Updated iTunes and now the whole phone is frozen. Changed my password and got a verification of change but phone won't accept password. All I want is to make calls and every time I communicate with you it enrages me. I hate this phone.

Battery kept dying around 45% constantly.. AT&T referred us to the IMAC store located in Rogers, AR. Associates ordered a new battery. When the battery arrived 1 & 1/2 weeks later they left a message that stated we could get the new battery at our earliest convenience. When we arrived 4 days later, they proceeded to tell us they had already shipped battery back. Still have message on voicemail this very moment. Unhappy customers. Will not purchase ever there.

iOS 8 - This is the worst upgrade - IF YOU HAVEN'T UPGRADED, DON'T! They better fix the camera roll that is GONE. The pictures are sorted some weird way, by location of all things. And none of that is explained or outlined when asked if you want to upgrade your phone. For the fairly new user, it's definitely not explained that you can bypass the upgrade and that you cannot undo an upgrade! I spent hours and hours and got frustrated with the changes such as camera roll, automatically guessing what word you wanted to type but the loss of the ability to scroll through pictures on a camera roll without having to search through locations, better be fixed in the next patch released or I am trading mine in for a droid!! The upgrades and service just keep getting worse.

Went to Genius Bar with my iPhone 4s. They couldn't fix problem so I got a refurbished replacement phone for $210.94 one week ago (9/25/14). I had a warranty with Square Trade. The closest Apple Store is in another state 90 min. away (Greenville, S.C.) I cannot get WiFi or Bluetooth on the new phone. It's been all over the internet that the latest update ios 8.1 has been causing these type of problems. Now I have to take the long drive again and hope that they will fix this problem. The phone is worthless. I'm afraid they won't replace it. Seems Apple should fix this problem as it is international. I will never get another iPhone.

iOS 8 is the worst software rollout I have ever experienced. I spent 7 hours trying to work out the bugs, 2 of which were on the phone with a representative. One of the most insidious practices I've come across is not allowing people the option to downgrade from obviously buggy software to software that was working just fine. I am beyond disappointed given my history as a loyal customer especially since the time I spent trying to fix Apple's screw-up is so obviously taken for granted that the company is no longer even trying to recompense the time of frustrated customers. For the sake of Apple, I hope it can get its act back together.

Here a case where Apple fails to give the consumer a choice. The consumer need to have the right to delete Apple application period. Their application use up memory that maybe I like a better application. So give the consumer the right to delete Apple application.

Downloaded the New update from Apple, after that my iPhone has been in recovery now for 4 days, lost all of my data, no cell phone. So now Apple wants me to buy a refurbished, they are nuts. I bought my iPhone last Dec, 2013, only my hands have touched it. I could see if it was my fault, but this is their fault. They should own up to this and replace it with a brand new phone! No refurbished!!

I was a very happy customer till I downloaded ios8 in Iphone5 . The phone has become slow, all the apps hang, memory usage goes up from 30 to 90 in seconds. Why do you guys suggest an update if it would just spoil the working condition of the device.

This is an add on to my complaint of apple wiping me because their was a Broken screw inside my iPhone 5. I gave it another go with apple, rang the next day and complained. The person I got onto was extremely helpful, recognised it as a fault in the manufacturing. After all this time they are going to replace the entire phone wow.

I miss Steve Jobs; oh how I miss good old Apple! Gone are the days when buying an Apple product was synonymous with high tech, safety and peace of mind, when buying an Apple product meant being sure we were acquiring the very best the market had to offer. Although I have used only Apple products since 2004 (MacBook, iPhone, iPad and iPod), throughout these past two years this is the second time I feel the need to share traumatic experiences with this company, which was once a reference for satisfaction.

I am very upset and disappointed with Apple. I WAS a loyal Apple customer, but this is no longer the case. First, I bought my iphone 5 in January 2012 and have had trouble with the battery staying charged after a few months of having the phone. I recently heard about the battery replacement program and I scheduled an appointment at an Apple Store to get my battery replaced. I do not live anywhere near an Apple Store, so I made my appointment and drove 2 hours to get the battery in my phone replaced.

Don't buy iphone, the battery explodes!!!!! Keep away from them.

I have spoken to my carrier and to AppleCare within two weeks of getting the iPhone. The problems, battery life poor, buttons for letters and numbers responds off and on. The voice command for texting sits and spins apps or being online with anything has what I call blinkouts, yup, total force out of whether every you are. My camera runs very slowly and sometimes, the button does not work on it either. I have had at least a dozen conversations. My first iPhone 4S swap was for a new one at a Apple Store 152 miles from my house. The problems started up again.

This is more of a statement than a question... I had an iPhone 5 die eight (8) days out of warranty. It was the infamous blank screen/ding every four seconds issue. I brought the phone to Apple and I was told it was OW, it required a screen replacement, and it would cost $149, and I would be "good as new. " I didn't have the funds at the time and was told that whenever I wanted to bring it back, they would repair the phone and warranty it for ninety (90) days afterwards.

My meticulously maintained iPhone 5 has been diagnosed with a hardware issue. 1 month out of warranty and now I have to pay $280 to fix it? The so called "genius" knew it was a hardware issue as soon as she saw the grey screen of death. Hmmm, does that mean they are familiar with this issue? I googled iPhone 5 restore error 9 and grey screen of death and there are hundreds of complaints about this issue. This is my second product ($2000 mac pro) which failed right off warranty. The cause was a faulty logic board. OF course Apple would not fix or replace.

During the 11th month of ownership, sound in iPhone quit. Apple store claimed it had been dropped in water; never happened. Charged me $200 for replacement. Replacement lasted just a few months, again broke, that replacement broke after 3 months. (Each time it was the sound - phone didn't ring, tinny sound, couldn't hear people, etc). Sent letter to CEO, rep called, spent 5 days to then tell me my present phone was "out of warranty" and would do nothing for me. I've had Apple computers for 20 yrs - disgusted they care so little about us. Am shopping for a Samsung now.

I bought an iphone5 when it first came out. I paid close to $800. I love it EXCEPT its WiFi capability. My husband has a $300 phone and his phone has a better WiFi reception than my expensive phone. In the house, I have to go closer to the wireless modem whereas they can get reception from our backyard. I took it to the apple store last night and I was shocked when they said I need to spend around $250 to fix my hardware problem. Also, they said I need to get a new battery which I had no problem with. It's sad that I went after its name when purchasing my phone, 'iPhone'. I should have gotten a cheaper phone with better quality instead. I guess I have just learnt a lesson.

After an upgrade my 4s has stopped wifi. Have taken it into Apple store in Southampton, UK where I was told for a sum of 150 they can replace it with a similar model. Told them that my phone was working perfectly ok till the upgrade and their software has caused the issue. Informed me that I had been overcharging and this would have caused the wifi chip to burn out. Really?? Not happy with customer services and its a ploy to sell you a new product. Wont be purchasing any other Apple product or advise anyone else to either.

WARNING! My iPhone 5 failed to work TEN DAYS after the one-year warranty expired! It was a hardware issue and the phone could not be made to connect with my cellular provider and the Internet. The Mission Viejo, CA Apple Store manager was arrogant and condescending. I interacted with FIVE employees and not one of them expressed ANY words of sympathy or regret about my situation. Customer service #101. I was told to give them $280 and they would replace the phone. My faith in APPLE products and customer service has been shaken after years of buying their computers and other products.

I bought the AppleCare for my Apple iPhone in the United States where it says that the warranty is worldwide and Apple Brazil refuses to give me call. I want my money back plus taxes. Apple misleads its customers. Then I asked with Apple Support in USA, and they told me that I have to contact Apple Brasil. But Apple Brasil refuses to give me back my money. So, I suggest you never buy an AppleCare because the global warranty of Apple doesn’t work. I paid for that and I just want my money back.

I have Apple Care plan for iPhone 5S. Cannot share to Facebook. Cannot share from YouTube. Technicians are not able to resolve my problem, as a result of lacking ability. I demanded to return phone. I was refused.

Recently, my third Android phone broke in under six months of moderate use - just like the previous two Android phones I had purchased. Instead of getting yet another Android, I decided to take a chance on the iPhone after seeing my husband have a great experience with his iPhone 5s. I am thrilled - Not only has it been a great phone, but not a single app has crashed and my phone battery lasts longer than the Droid Razr Maxx - which I found amusing since I'd received a twitter response from a snarky Motorola rep who bragged that the Maxx had the best battery life on the market.

I am responding to this post where you were going to take legal action on Apple. Would like to know if you have heard anything or what is the nature of action you have taken. I can support you in it since I am also experiencing this issue. How do I go about bringing this to Apple's attention? I really need my data, pics and contacts.

I will never go with Apple again. The first phone I has a 3g, when I tried to upgrade to new OS, it went blank and Apple guys told me it's defective and nothing can be done, so I BOUGHT a refurbished 3gs from them. I used it for less than a month and then went on maternity leave. After 4 months that phone also went dark and would not turn on. My warranty on it had finished by then. I was angry! Finally signed an agreement with sprint and got the newest model of iPhone 5, thought that this would be just fine now.

Daughter said IPhone 4S was having problems with sound, battery and charging. Took to Apple store and was told OS is having major problems. I don't know what upgrade she has. Then they looked at the liquid indicator and said liquid damage. Voided warranty. The phone has never seen liquid, EVER! He took the phone to the back. Said he opened it and the charger contacts had slight corrosion. What? Told there's nothing he could do. Why did Apple put the liquid indicator in an exposed place like the charger port?

Since we lost all of our photographs, we made numerous trips to the Corporate Apple store locally without success. The following letter was then sent to Apple, Inc.in November 2013 followed by a couple of reminders but Apple's management did not even care to acknowledge - let alone do anything. We are now contemplating a legal action in the small claims court. Apple's arrogance and lack of customer care are horrible. I can be directly contacted with your comments. Thank you.

IPhone 4s heating up so much it melted the mobile's protective cover which was put on. Wife got tingling shocks up her arm and could feel the mobile heating, even when it was in her pocket. After contacting Christine ** iOS manager on several times in July last year and sending pics to her, matter was not resolved as mobile was just out of warranty. I would have to pay myself for fixing, cheapest way was to upgrade to a different mobile (Samsung Galaxy 4s) and take out a new contract early just to get shot of this mobile... Only a few weeks back I contacted Apple to say how bad their reaction was to my complaint, and was talking to a different lady called Erika ** who told me she would have replaced the mobile, bit late as its gone, as a goodwill gesture Apple has offered me accessories, up to the value of £120. Really think they should have replaced the mobile in the first place, not good from a multi-billion business...

My apps on my phone will not update. When I called Tech Support, they were going to charge me $99.00. I am on a limited income and cannot afford $99.00. Since I bought their product, why can't they provide Tech Support at least at a reasonable price? I will never buy another Apple Product again.

I have spent the better part of a week trying to work with Apple and Sprint to get my text message services worked out. Unfortunately, now all of my contacts with iPhones are sending me texts that are lost in outer space because they are not going through as an iMessage or a regular text. I refuse to buy an Apple product ever again. I will not recommend either of these companies based on their support of their products and their lack of concern for their customers.

I lost my iPhone and when calling Apple, I was misinformed about the replacement price of USD 269.00 and that was the best they could do. I didn't even get enough feedback on how to delete the apps from iPhone and only information was change passwords. Also, suggestion was to get the iPhone for the mentioned price at an Apple Store. Next day, I called to confirm the location that I can get the iPhone for the mentioned price and was told it's incorrect and there is no way they can do anything about it. I requested for various options, including communication with my carrier about the contract to the fact that I was provided false information and Apple should be held liable for that. Despite reaching the Senior Advisor, who had the nerve to tell me that no matter what, she still won't do anything.

I just got painful electric shocks while I was charging my iPhone 5. Knowing the incidents in China and Australia, I called Apple Customer support. And you know what happened? The US advisor transferred me to the UAE advisor who told me they cannot help me because I bought my unit from Singapore! And they call this customer service? There's no way I'll touch my phone and USB cord again. So pardon me if I cannot be reached until I get another phone. Apple iPhone customer care sucks big time!

My niece's iphone went blank/black and she could not see anything on the phone. Background - I had purchase the phone through Sprint and the Applecare warranty in May of 2012, I think. We had a problem with it related to the sound volume and went back to Sprint around on Feb. 2013. They sent us to the Apple store in the same mall. The Apple store looked at it and replaced it with a new phone. They also sent us back to Sprint to activate it, but Sprint would not activate it and sent up back to the Apple Store to get it activate it. The Apple Store did activate it for us. There was another problem with the camera which we took to the Apple Store sometime in May 2013, I believe. My niece was told did she reset it and they explain how. That went fine and we did not even need to see a technician in this case.

I had been using my iPhone 5 with minimal issues for over a year. I saw that the new OS was released - iOS 7. It had been a few weeks after the release and I noticed some slowness in my phone and odd things happening, like the dial pad would disappear when I wanted to make a call or calls would suddenly drop on routes I had traveled in the past with no issue. I decided to upgrade my iOS to the latest to see if this would resolve the problem. I plugged in the phone to my computer, initiated the process on iTunes, and then the firmware load stopped in the middle and was stuck for several hours. I tried again and again with no success. I used to be an embedded software engineer, so I tried to look up this issue and found that several people had a similar problem.

I recently purchased an Apple accessory product (an iPhone charging cord). The reason I purchased a new one was due to my previous charging cord wearing-and-tearing so quickly. I only had that cord for about 4 months before it became useless. I just purchased my new cord about 2 months ago now and it already is showing signs of uselessness (wires already showing through sleeve). Yes I'm well aware that its longevity is directly affected by how its treated but, even-still the cord needs to be made much more durable for the price we are charged for a simple cord.

The new software is terrible. When I am able to upgrade to a new phone, I will not be getting an Apple unless the software is more like the IOS 6.

I HAD to submit my EXTREME displeasure for the manner in which Apple launched IOS 7!! Apple KNEW that this would negatively affect iPhone's 4 and 4S and refused to give a Warning or Caution to these particular customers before this new IOS was downloaded!! To make matters that much worse, Apple removed the ability for these customers to go back to a working IOS 6 which worked for our phones. It seems we now have to purchase a newer model iPhone for which IOS 7 was designed for in the first place. PURCHASING A NEWER PHONE BECAUSE OF THIS PLOY WILL DEFINITELY NOT HAPPEN!!

Your new iPhone iOS 7.0.2 software SUCKS! Seriously it's not up to par. I wanted to reload my old OS 6 Operating system & told I cannot. You should have given end-users & consumers a choice or warning about the graphics. You guys brought this out before it was ready. The Graphics are HORRIBLE. It eats up more battery life than before. All kinds of glitches. I will be selling my iPhone 5 & buying SAMSUNG Galaxy 4S w/o the HUBRIS & ARROGANCE of Apple's Inflated ego.

I've been using my I5 phone since it came out and it's been good until a message came on my screen to update to the new os7 software! I should've listened to my cousin who told me everyone he knows who has an iPhone has had trouble when they updated their phone to this software. Well, I reluctantly did the update and it looked and acted really nice until 2 days ago, I woke up and looked at my phone, unplugged the charger and all I saw was a black screen! It wouldn't turn on, no matter what I did!

I own an iPhone4s, an iPad, 2 Apple TV's, a 13" MacBook Air; my wife an 11" MacBook Air. Before the 4s, I had an iPhone 3gs. On the iPhone 4s, I wanted to retain ios6.1.3 since I do not like ios7. Yesterday, when trying to switch wifi ON, the button grayed out and I could not revive it. An internet search revealed that this problem is known since 2008, 5 years ago, and still persists! A forum suggested that an upgrade to ios7 might fix the problem, so I reluctantly upgraded, after first downloading ios6.1.3 to downgrade again after fixing the wifi. Now I have the HORRIBLE and SLOWER ios7 and still no wifi, and the downgrade back to ios6.1.3 is no longer possible!

Big fan of Apple products for years. Had first iPhone and have a couple of iPods. Always happy till now. Have new iPhone 5. Old iPhone was awesome. Never had a hitch. Always felt special with my iPhone. It was a status symbol. It was the Cadillac of mobile phones. Downloaded new iOS7 software and the Cadillac turned into a rusty, junky Toyota. Phone freezes causing me to do 30 to 50 hard resets per day just to get it to work. The new software is cheap and trashy looking. Had to give a presentation with my iPhone.

I have owned my APPLE iPhone for approximately 2 months. Today, I noticed a fracture/crack down the center of the touch pad. The phone was perfect yesterday and has not been dropped or abused. The friendly customer service rep at the APPLE store informed me that they will not replace the touch screen; however, will be happy to offer me a new phone for $199. $199 to replace a two-month-old phone which should not be broken in the first place. Not!

Last week, I had an iPhone 4 that was almost perfect. It was running on iOS6 at the time. I had a bad experience with programs not working when I ignored that update so I thought it was in my best interest to download iOS7. Well, that turned out to be a BIG mistake!!! The speakers don't work, I lost all contacts, messages, it won't connect to my Bluetooth. Add insult to injury, I backed up the phone to iCloud before the update but I couldn't restore ANYTHING but my Facebook contacts! I spent 2 hours on the phone with support, 1 hour at the Apple Store and 30 minutes at Verizon. No one could restore my phone. The folks at the store are arrogant and cocky. Phone support people were polite but not much help. The guy at the store said that would give me $149 toward the purchase of a 5. My response was, "If my kid pissed on your floor, you'd expect me to clean it up, wouldn't you? Apple dumped a load of crap on my phone and I want it cleaned up." He said, "I'm sorry, there's nothing we can do." My response got some pats on the back from some people who were next to me with THE SAME PROBLEM..."Apple will not get another penny of mine, it's going to Samsung".

I downloaded the new IOS7 software, which completely wiped out my phone of all info (contacts, photos, all other personal info). I had previously saved all this info as requested to iCloud and to my comp through iTunes. After numerous calls and transferred to many departments and different people, I finally talked to someone who could look into it. We spoke over a few different nights to come to the conclusion that he had no idea what happened, and stated he would email the "engineers" with the issue and they would take a few days to get back to him.

What did you morons do with the new iPhone software upgrade??? I can no longer access Chess with Friends Free (Zynga) from my phone after upgrading. Unacceptable! I play this with my 90-year-old father-in-law, who cannot afford to buy an app and who barely knows how to turn on his iPad, and now I can't even access the app!!! It's just about the ONLY joy he and I have (he's 90!!!). C'mon Apple - stop being money-grubbers and figure this out or I'm ditching this phone!

Hi. My name is Sushil **. I bought one iPhone 4, 16 gb mobile phone from HK last week and came to India. Last three days back, I was facing some problem with phone; it’s restarting automatically and then I online chat with Apple service support team and I also sent them a log file of my mobile phone. After that they suggest me to restore my phone through iTunes and I have done that practice, but after this my phone is completely dead. Then I called to service center again and they told me that your phone is having hardware problem and this phone we cannot repair here in India because of this phone purchased from Hong Kong.

I have an Apple iPhone 5 that is ten months old and the battery completely drains to zero after about two hours of talking. I went into the Apple store to get a new battery for it, since it was under warranty. The Apple store did a diagnostic on my battery and said it was functioning at 83%, so they told me that they would not replace it under warranty (of course, why should I expect anything different?). I told them I would be happy to purchase a battery for $80. Then they told me that a new battery wouldn't increase my talk time, even though the usage time has been declining for the past few months.

Recently got a new iPhone 4s and MacBook Pro for work, Aug. 12th, 2013. Being a long-time Windows technician, I was excited to finally try out a new manufacturer of technology, Apple. After my first few hours of using my iPhone and MacBook, I was disappointed. The first item I noticed was deleting multiple text messages on the iPhone was not an option. I said WTF. Why can't I delete multiple messages? This seems elementary but I found this to be the theme for most Apple products. I have to delete messages one at a time. Why?

Ok, so I'm not the most graceful and dropped my iPhone within 2 weeks of getting it and it cracked. I paid good money for the otterbox and protective film to make sure it doesn't get more damage. I had an employee at my local Apple store put a new screen protector last week. The cracks are in the corner and continue in a v formation from corner to side. Now, the cracks have been there for about 6 months and no problems. After the new screen protector was put on, it remained working for 5 days then a splash of water gets on it and it DIES!?! I have the thing protected with film on the screen and an otterbox surrounding the whole thing... Why does it die?!?

LED light stuck on. Went to the Genius Bar yesterday. I was told my light was stuck on due to moisture. This iPhone 4 is two months old and never exposed to moisture. Tech took phone apart, found very slight moisture had gone through head phone jack and had very slight rust. He told me moisture and humidity caused this in two months. Humidity? So I can't take the phone out when it's humid out? How can such a high tech phone be so vulnerable to the elements? Apple tech could not help me, because I didn't purchase phone from Apple and he said he didn't know history of phone.

I have a six-month-old iPhone 4S. The battery and WiFi stopped working. Well, the battery works for about 40 minutes if I charge it all night. Knowing that iPhones have a long history of battery problems, I stopped at the Apple store in the Maine mall (about an hour's drive). Because I did not have a reservation, they can't see me for three hours and suggested I make an appointment.

Let me tell you a little about the demographic you are marketing to. It's called INSTANT GRATIFICATION. When my husband’s Android phone has a “small unannounced update” that allows him to use two apps at once on the same screen, but I have to wait 3 months for a “major” update that will allow my iPhone to look pretty... Yeah. Your days are numbered. Get with the program. Stop posturing and start working.

My iPhone was a lemon from Day One. Most minor issues, I dealt with at the nearby AT&T store (my carrier). When the phone "crashed" and I was unable to power it up, AT&T told me I should go to the Apple store. When I cited all of the problems and asked for an exchange under warranty, the young man who powered up the phone told me whatever work was done might solve those problems. In fact, it did not. My phone kept crashing, though I was able to repower it, sometimes after several hours. Meantime, the phone got damp when water was sprayed on me (while it was in my pocket). On my return visit to the Apple store, the young man told me the traces of water caused the warranty to be null and void.

I purchased an iPhone 3GS a little over two years ago. Last week, the phone imploded from a faulty battery while it was sitting on my desk. I watched the phone expand and bust open. When contacting Apple, they said the phone was out of warranty and I would have to buy a new phone. When I went to their support site, I found hundreds of people with the same complaint and Apple is doing nothing about it. Some were lucky enough to get the phone replaced for the price of anywhere from $80.00 to $200.00. I am not about to pay another cent to Apple. I paid $699.99 for a phone that is basically disposable because they used an inferior battery in their product.

My husband purchased an iPhone 4S for me about a year and a half ago. My phone was trying to update to 6.3 when it froze. The music updated perfectly; however, when it was time for my 2,800 photos to sync, I received an iTunes image with a plug. We tried everything to no avail. After visiting an Apple store in Las Vegas, NV, the technician informed me it had to be reset to factory settings. My head and heart began to hurt; after all, I have photos that are irreplaceable. And yes, a back up was performed! I will never ever purchase another iPhone or accept one as a gift. I can't believe an upgrade would override my photos. Why didn't Apple take measures to prevent this from occurring?