Apple iPhone Reviews

I had bought a Mac and 5 months after having it, the CD drive wouldn't open which they replaced. Now, when I put CD's in it, it makes a loud sound and scratches the CD's, so obviously it wasn't fixed properly. But now of course, it's over warranty. One of my 2012 Nano's just died and wouldn't turn on anymore after six months. Luckily, it was covered under warranty so they replaced it with a refurbished one. Now, both of my iPhone 4's had menu button issues which one of them was replaced but the other one. Every time I went to Apple, while it was covered under warranty, of course Apple would say it's the apps crashing and restore it. Now the menu button doesn't work at all and voice control is stuck on it.

I just bought my iPhone 5 for less than 2 months for almost $700. I had to bring it to the Apple Store because they couldn't restore it. They said they couldn't do anything about it but I must replace the new phone for another $250 (what kind of crap is this?) and another $100 for insurance. My whole family used iPhones and iPads. That was the last straw. We will never support Apple again. I had to pay $1,000 total for this phone. Argh.

I went to get a warranty battery because the phone (Apple iPhone 4S) was heating up. The sales person tested the phone and said it was fine, but the phone would go completely dead after 3 hours with hardly any use. She argued with me that the phone was fine and couldn't warranty. I had to pay $80.00 for a new battery (which clearly solved was the problem). If apple can't do any better than this, I am returning all five iPhones that I bought for my family and find someone with better service. This is a business phone for me and I have no time or patience for this kind of crap!

My son waited outside to purchase two iPhone 5s for his girlfriend and himself. His girlfriend began having issues with her lock button. Eventually, the issue became worse and stopped working. My son took the device to the Apple store located at 4400 Ashford Dunwoody Rd in Atlanta, GA and was told that the device no longer had a warranty because one of the liquid indicators was missing. He was told he must have opened the device and removed one. The others were in place and detected no liquid damage. My son told the rep ** that he didn't know how to open an iPhone and that it was purchased like that. He requested to see the store manager. The store manager ** looked at the phone and stated, "Yes, it's missing. You removed it."

I have been a loyal Apple customer since 1984. I have bought hundreds of desktops, laptops, peripherals, iPods, iTouches, and iPhones over the years. iPhone 4S doesn't maintain battery charge, Siri is 99.9% useless. This one is faulty, and I have Apple Care on all of my products. Why? Customer service has left me on hold, failed to return promised phone calls, and then, have been unhelpful in resolving the problem. Apple has clearly gotten too big to be responsive any longer. They were so good for so long, then something changed. I am seriously looking, for the first time, for a better customer service experience. Good luck Apple, I am sure you will do fine. But one of your original, long-time advocates and early adopters is gone.

Up to this point, I have been a long, loyal and valued Apple customer. Since 1987, I have purchased many, many Apple products: Mac Plus, Mac IIs, Mac Quadras, Powerbooks, iPods and iMacs. Currently, my entire family owns 3 iPhone 4s, 3 Macbook Pro and one iPad 2. Our initial problems began earlier this year when we upgraded our iPhone 4 (x3) to iPhone 4S through Sprint. All three of us have had issues with:

I purchased an iPhone 4, & within a very short span of time, it just stopped charging one day. I am so annoyed & do not know what to do now. The number given for customer store in Pakistan is also not working. Though it is still under warranty, I'm really unhappy about all the inconvenience I am having.

I received my iPhone5 today. Home key does not work. When I googled the issue, clearly, this is a known issue. Service refuses to acknowledge the issue. They said my only options were to ship it back or go to the Apple store. If I go to the Apple store, then can't commit that they will have a replacement in stock. It may have to be ordered. Unacceptable.

I lost my BlackBerry Storm when it dropped into a huge materials shredder when it fell out of its holster. This "iPhone" does not measure up to my antiquated 3g BlackBerry which is not available any longer. This truly is not advancement of engineering but in this current state of the world, not much is.

This is my 3rd big issue with Apple. I have been a "Gung-Ho' Apple fan for a long time. In the last few years, I am seriously starting to question Apple's longevity due to software compatibility issues. The first issue is with the new Mountain Lion operating system. It does not want to communicate efficiently or at all with a good portion of the applications I use. Snow Leopard should have been secured from projected viruses and for the most part left alone.

Today, we went to the Apple Store in Deer Park Mall in Illinois to talk to someone about issues my son has been having with his phone since December of 2011. He took it in for service at that time because his screen was blank, so they replaced it and said that it should do the trick. The problems started after that; first with dropped calls, then with inability to place or receive calls. So, he downloaded the IOS6 thinking that would solve his issues, which appeared to do so temporarily, but soon he was back to the same old problem.

iOS 6 / iPhone 4S - I confirm that I have the similar issues as many others have with Wi-Fi (greyed out and connectivity to Netgear) and speed.

I can't answer a call without tactile screen! So what if I use gloves? I lost all my calls while I do get off the gloves or do I have a bad/broken screen? Mine for example sometimes doesn't work. To sum up - do double click on middle button or home button to answer calls now!

New changes in configuration for iPhone/AT&T - On the most recent upgrade, a lot of junk social network data was added without the option of selectively refusing it. This used up space on my iPhone that I need. Even worse, the new maps are worthless. This has been one of my primary reasons for staying with the system as I travel worldwide and need this. Now, the loss will have me strongly consider looking for another option. Africa is especially bad. Roads are missing, no satellite view, rivers disappear (note sections of the Zambezi) which can be of great, life-threatening importance if you are trying to locate yourself along the border. I have not had to rely on separate GPS previously for about 5 years. Now you have screwed it up. I can't tell you how angry I feel about this change. All in all, I think you have really screwed up on this "upgrade". It is a colossal downgrade as far as I am concerned in a number of ways.

You changed my maps without my agreement, and have given me no alternative (Google map app). It's a huge disruption to my world and because my glass broke over the weekend and I'm not locked into a service provider, I am likely going over to Android/Verizon after like what, 4 years of loyalty?

My daughter’s iPhone 4S with iOS 6.0 has the Wi-Fi grayed out. Her phone worked fine with iOS 5.1, but once she updated to iOS 6.0, there's no Wi-Fi. We tried everything, but all failed. So we were supposed to get a replacement; unfortunately, Apple pulled the water damage scam on us. The red dot at the bottom of the ear device connection, although this phone is new, has always been in a case with protection and never been dropped in water. This is the last Apple product I will ever buy!

Today, September 25, 2012, while updating my iPhone 3GS with the IOS6 update, my phone locked up with the Connect to iTunes message on the screen. I attempted to restore my phone with iTunes. This did not work as my phone continued to be locked up. I called AT&T, my wireless service provider. They called Apple Customer Care. They suggested I try and do the Restore again because their servers were bogged down with all the IOS6 problems. I tried to restore again with no luck. I then called Apple and spoke with Diana. She had me try a couple of resets that weren't successful.

The issue I’m having with my iPhone 4S is that the hold button key all of a sudden stopped working. This is my third iPhone that had the exact same issue. When I owned the iPhone 4, it had the same problem. I took it to an Apple store; they could not fix the issue and gave me a refurbished one. I kept my iPhone 4 when the 4S came out. I bought that as well. Well, here we are today. Both phones have the same exact issue again, so I made an appointment with Apple store to resolve this issue. When I got there, I was told they could not service my phone and that my warranty is voided due to reason that I chose to replace my battery back cover with a red back cover that I actually liked.

My 4S is my first iPhone. Today is the last day that it is the newest iPhone, and it's been a great year. The display is amazing and is great for reading webpages and books. Siri doesn't always work perfectly, but I find myself using it more and more for searches and text, especially when I need my hands and eyes for something else. There are some great apps available, such as Instapaper, which have changed the way I work and play. There are some great apps for kids as well. My son loves the Toca Boca games (a lot of them are free!) and my daughter loves drawing programs and DragonBox. iMessage has saved me a ton on text messaging as well. The camera is excellent as well. I've turned it into my alarm clock. It may not be able to do everything a laptop or a computer or an SLR does, but it fits in my pocket so it's always available. If Apple continues past trends, the iPhone 5 will be a whole new device. I'll wait for the 5s and let others work out the bugs.

My iPhone was purchased in May 2012. The sound worked about 2 weeks. Then the 4S would not ring. I called Apple, they had me do a partial redo on the phone. I lost some information, but it started ringing when I had a phone call. It would not make any sounds when I was texting. For a while all I could take was an emergency phone call, just been living with no sound. Sometimes out of the blue, the sound would come back. I have been to the Apple store twice. The last time, Camille told me to put items in the cloud and delete my phone. She said it's a software problem, not a hardware problem. She said not to ever use iTunes again or I will lose sound again. How do I ever upgrade my phone if I can't use iTunes?

I have got an iPhone sized burn on my thigh which I firmly believe is a radiation burn from my phone, which was in my pocket. I felt it happen, a sharp gripping pain, but my phone itself was not hot which makes me think that it is a radiation burn and not a burn due to something hot. The burn looks like bad sunburn. Apple, of course, deny that anything like that could have happened and that there is any radiation with the phone. I am left with a 4x2 inches burn which has just developed from nothing if Apple are to be believed. I have a doctor appointment so I will have to take it from there. If there is anyone else out there with a similar story, I would love to know.

I have bad problems with my phone where I can talk for maybe a minute, sometimes shorter and then the other person can't hear me. I brought my phone in to Apple 4 to 5 times for them to only switch my phone out, but also asking me to come back another day for them to switch it. Well, I am on a new phone again for it to do the same thing. I want to be compensated for this matter. Give me an iPhone 4s or ask AT&T to let me switch my phone other than this iPhone. The reception is horrible and the workers at Apple are no help. All they do is say "switch out the phone" and I am so tired of driving 40 miles to do this crap. Please, someone help me with this matter. All of us that are on this plan have iPhones and no one else but me can even enjoy the phone nor have a conversation.

My son has an iPhone4 in great condition that stays in Otterbox all the time. But now, the only way he can talk on it is to use the speaker phone and it is just a year old. I pay good money for these phones and no one wants to take any responsibility. It really sucks that we have to keep Apple up and they cannot stand behind the product. No one claims to be able to fix it. I think someone should do something!

Apple iPhone 4 and 4s never has service. Calls are always lost and Wi-Fi is always slow. I never receive texts at the time they are sent to me because my iPhone never has any service. Half the time, I try to make a phone call but it doesn't go through and when it does, I get about 5 seconds before the call is lost. The messages often change from text message to iMessage when texting other iPhone users. Whenever the iMessage change to text message, the message never gets delivered. Also, messages tend to fail to send often, probably due to lack of service.

Less than one month after purchasing an iPhone4 which AT&T suggested for an upgrade, my iPhone went out, no screen, nothing. The AT&T store could do nothing. I was told to go to an Apple store and make an appointment first, of course. Apple store took phone in the backroom, came out several minutes later and said phone not warranted because of liquid-wet? Phone was not wet (was in a life proof case) but they proceeded to show me red dots in phone to indicate wet. I believe the Apple rep wet my phone and thus I had to purchase another phone for more than the first one cost me at AT&T.

I just got an iPhone 2 months ago and it was losing its charge and overheating, so I called AT&T where I purchased my phone. They told me I had to call Apple. I took the phone to the Apple store and they said it was a software issue, so they did something that was supposed to fix the issue. I left and the phone started overheating again so I had to go back. They acted like I was lying about the issue. They replaced the phone, finally, but they did not want to. I will never purchase anything from Apple again. They have awful customer service.

My phone suddenly wouldn't turn on and I, of course, pushed the turn of button and the home button. I put it on my iPhone radio alarm and finally saw "Need to activate" and "Enable location services." I pushed enable and then it was off forever. I tried to find help online but Apple wants $30 to ask a question or talk to anyone. I took my phone to AT&T, where I bought it through, and they handed me a card to call Apple. The only Apple store is 2 hours away. I have no money, no phone and I have important calls I am missing. I have spent hours online removing iTunes and other apps, and reloading them for nothing. My phone is 18 months old. A $400 piece of crap. I think they remotely screw up devices and not service them so you might get fed up with it and buy another one because you have no choice. Especially when my 2-year contract with AT&T is up in January, they want to make it difficult to use another company and their phones.

I purchased an iPhone 3gs from AT&T. I had to take it back within a week because the apps would not open. The people at the store replaced it gracefully with this not-so-smart iPhone 3gs. This phone has used all of my data allowance with the data turned off and accessing Wi-Fi only. The volume has gone to near nothing. Well, I called AT&T today. They said they could do nothing and connected us to Apple and Darrel **. He was very rude! After telling us there was nothing that could be done, he hung up on us. I called back and spoke to his supervisor who was just as rude. I wonder if it is the policy of Apple to not stand by their products and to treat their customers like crap when all we expect is a quality product and customer support (not customer bashing).

My 17-y.o. daughter has had trouble with her 6-month old iPhone 4s in the functions of playing music and camera use recently. When we went to the store, we were told the entire warranty was void due to a small crack in the front glass due to my daughter dropping the phone about 2 months ago. Though the small crack had nothing to do with the software issues, we were told our only option is to purchase another phone for $199. We just paid $199 in December. The front glass is an inferior product that should be able to withstand being dropped as people frequently drop their phones. At the very least, I would have expected to pay a fee for the phone to be fixed, not simply be told we have to buy a new phone. That would be like a car dealer telling us they cannot honor a warranty for the engine on a new car because the windshield has a crack in it.

Apple iPhone 4s died at age 7 weeks. I made 2 calls totaling almost 3 hrs to Apple, got it working for less than 24 hrs. I called back, tried to get a replacement per the 1-yr. manufacturer warranty. What a joke! My choice was to wait 2-3 days (the stores are backed up with iPhone repairs) to get into one of the 3 Apple 'Genius Bar' appointments for them to "repair it" (even though it's a black screen with a blue bar across it which is already a known defect w/ this model); or, pay $30 to have a new one FedEx'd to me (sounds good right ?). And, have a $600 hold on my credit card for 2 to 3 weeks until Apple processes my return (at my expense) of the dead phone!

I upgraded my new iPhone 4 from AT&T in November 4, 2011, and all of the sudden on Tuesday, June 19, 2012, my iPhone screen went completely black. I couldn't see anything, text or see the keypad at all. My car broke down on the same day, and I couldn't dial out to call AAA. I contacted the AT&T store where I bought the iPhone, and they told me that I will have to take the iPhone to the Apple store so it can be replaced since I have one-year warranty. When I went to the nearest Apple store in Sherman Oaks Square, one of the technicians approached me, and I explained the issues I was having with the phone. He took the phone back for a test, and like 5 minutes later, he came back and told me that the phone has been tampered with.

My daughter’s iPhone 4 had a problem with the sound when playing music. I spent over 6 hours on the phone with apple tech support doing hard resets, troubleshooting, etc. Finally after 6 hours, it was set up to replace the phone at the Apple Store in Cherry Hill Mall. It was set up for a counter exchange, I was told it would take 10 to 15 minutes and I was given a case number.

My phone has been losing battery percentage fast and getting extremely hot and today, I smelled something burning and it was my iPhone. I picked it up and it was so hot that it burnt a blister on my finger. I turned the phone off and it will not cool off. I have it in the freezer turned off and it will not cool off, but I don't want the things on my phone to be lost or ruined.

I purchased an Apple iPhone 4s (16GB) two months back. It has a dull yellowish display. I have repeatedly requested the Apple customer team for replacement of the set. However, they are not ready to accept the defect and have come back saying the iPhone 4s comes with two types of display, one is dull yellow and the other one is bright blue. Are consumers fools to pay such a huge price for a dull yellow display? Please help.

I purchased the new iPhone 4s based on advertising that it was such a great phone. It has terrible echos most of the time and poor reception. Also, it will no longer allow me to download my photos. The picture quality of the camera is also poor. Why would I want to take photos if I cannot download them to my PC? All of the iPhones I have purchased never worked right. This will be my second trip to the Apple store, which is an inconvenience, to ask them to fix this phone.

I had my iPhone upgraded to a 4GS a couple of months ago because my 3GS was running slow. I had to get the 4GS replaced because the battery didn't last at all and the phone tended to get hot very quickly. I am finding the same problem with the replacement I was given about a month ago. The battery will indicate a 100% when I leave the house and even when I don't use it, the battery power within a few hours will have fallen to 20%. The iPhone promises a lot but doesn't deliver. When I'm trying to download emails, there's a message saying I have exceeded my WiFi limit. My average monthly bill already comes to about $56 and I cannot afford to keep paying more.

iPhone 3GS that do not last more than 15 months – Very, very disappointed by the short life of the iPhone. I had it as brand new for the last 15 months. Then, suddenly it broke down, got damaged without any reason at all. Very short life device. That is not a good job! Never again the Apple iPhone experience.

I bought my iPhone 3GS (serial number 85938RFT3NR) in 2009. I paid for it in full and became my own property. I travel overseas, and I feel very comfortable using my own phone all the time. So I got it unlocked, not to change carriers, but to be able to use it in my travel. Unlocking the phone is legal, and it was not under warranty. I basically exercised my right to do what I want with my property.

I recently purchased the iPhone, and was unaware that it can stall for hours without service. When this happened to me recently, I had got into a car accident, and had no way of contacting anyone since I was alone. As a result, I had to drive my damaged car home, risking more damage to the tire/rim/bumper because of the fact that I couldn't use my phone to make calls. It was at a time of day when people were sleeping, and I wasn't about to walk to a random stranger's home and ask them to use their phone. My android phones never stalled in such a manner.

I am from Surat and I bought an iPhone 4 on July 30, 2011. The problem is with the in-call functions. In-calls are inaudible and as soon as we disconnect the call, the phone shuts down. We bought the phone from Bhatia's in Ghod Dhod Road, the authorized dealer of Apple. We are not getting any service for the problem. We went to Redington (India) Limited, which is the authorized service center for Apple. We still haven’t got any answer. They just cleared my phone and gave us a blank reply. Since the time I bought my phone, the problem has been there. It’s been 9 long months since I am suffering this. There has been no consideration given to the problem. I hope for help from Apple.

Left side speaker is not working and the camera is not zooming.

I purchased an iPhone 4 about few months ago and I was happy with it. Until now, the reception keeps fading and I use this phone a lot for my business and I am losing my customers. I rang your Apple store and only to be told that it was gong to cost me $250 to get it fixed. I feel this is not my fault and it is very annoying when you get disconnected while talking to a customer. I want this phone to just work. Please tell me what I should do as it was not a cheap phone. I love Apple Mac. All my other purchases are fine: my PC, my iPad, my iPod and my note pad. I hope to hear from you soon. Please help me with is problem.

I purchased an iPhone 4 when it was released and immediately had reception issues, which were mitigated by getting a free bumper. However, I started receiving overheating and hardware problems within approximately 7 months of this purchase. When I went to the Genius Bar, they replaced my phone with a refurbished one.

Defective iPhone 4s - Despite repeated attempts on my part to obtain a properly working iPhone 4s, the only thing that has been done as of this date is to replace the phone (3 times). Each replacement has not produced the desired results.

I went to the Apple Store in Walnut Creek 1129 South Main Street. My problem started about three weeks ago when my iPhone 4 has been draining my battery. I went to the said Apple Store to see if they could fix my issue. They stated that there was nothing wrong with my phone. I asked the store manager ** for a new phone but he stated that it wasn't going to happen. He was very rude, unprofessional, and disrespectful. Even the genius tech acted in the same manner towards me. Maybe because I was the only Latino in the store. Isn't it ironic that when you go to purchase their products, the are really friendly to you, but when something goes wrong with your phone, they are not so helpful? I am very angry. I don't think I would recommend any products to anyone from Apple.

I never had a cell phone, iPhone 4, my kid talk in to buying this iPhone. The first few days later, when I used the iPhone 4, I would be feeling a ting-a-ling in my hand, so then iPhone4 would not keep a charge on the batteries. So I went back to Verizon, ask them why my iPhone4 would not keep a charge. I said, "Hi, why does the iPhone I bought not keeping a charge." They said, "Okay, we'll just order another one. It will be here in three days." Okay. Two days went by, let me see the phone to look up something, okay, sigh this iPhone 4 feel the same and it feels like it's sending a shock wave through my body.

Right after I changed my password, MobileMe will not accept it. I lost my phone. I tried to log on to IME. It refused my password. I reset the password and it did not accept my new password. I cannot access "Find My iPhone." What good is that app if I cannot access it? It is not the first time I have these problems with accessing MobileMe and the app. I cannot wait for Window 8 (less glitz, real function).

I have suffered a considerable burn caused by my phone (Apple iPhone 3). The phone was in the back pocket of my jeans, where it lives mostly, until I put it in my car after I was told that no photography by phones or cameras were allowed on the course I was attending. It was some time later, perhaps an hour, that I felt an absolutely dreadful burning sensation on my skin in the back pocket area. So much so that in fact that I was unable to concentrate or work. I went to the bathroom to look in a mirror to see what was wrong and was horrified to see a large area of angry, red burn on my skin. I asked a colleague to verify that it was a burn, not a rash, which she did. At no time before I put the phone in my car was it hot to the touch or did it feel in any way abnormal.

I should be angry, but I am more interested in educating other consumers like myself. I did the research, and I did not see anything at the time, fall of 2011, about these two issues. 3 months after owning the phone, my audio feature starts to go in and out on my iPhone 4s. There was no satisfactory fix. We did the re-install, and it happened the next day. I received a replacement phone, which was time consuming to have to return via FedEx to my carrier.

I have an AT&T 3G iPhone. I'm trying to send a picture and I'm clicking the picture then message, and I try to send the message. My brother has the same phone on the same plan and his works, but mine only gets pictures from iPhone and I can only send to iPhones but he can receive. Whatever, I'm getting really aggravated and someone needs to contact me ASAP! My number is **.

First, I faced a problem in unlocking the phone. For this, the service center changed the phone. Next time, the same problem again so I got the set changed. Now I have a problem with the power switch and I am not able to download the newer software. Again, they changed the phone and in this set, wi-fi is not getting highlighted. I want a permanent solution.

Their employees are always rude. Their product is substandard. Unfortunately, I own many Apple products. Every single one of them has had problems that other companies would be ashamed of, yet Apple's arrogance snubs their noses at any complaints that they get. Unless you go into their store gushing about how privileged we all feel walking into their store, their employees are absolutely rude. Have you noticed that they don't even have an online customer service which deals with complaints? My iPhone 4 is 1 month old and the phone keeps freezing up and the texting occasionally will not work. I brought it into the store, and the snot nosed employee named AJ tested it, afterwards telling me there was nothing wrong. Then he wiped everything from the phone and told me he was going to test it again. I asked him why he would do this if there was nothing wrong. He glared at me like he was going to kill me. Honestly, I was fearful and just turned away. I told him that it didn't solve my problem, and he answered that he was glad to have assisted me in solving my problem. I hate Apple. What a waste of my money and time.

I have bought an iPhone 4G from Etisalat on 27.03.2011 and have been using it till I faced a problem with its home button. When I called the call center to inquire about the procedures I was told to surrender the device to Etisalat and I will get it repaired in 4 days. I surrendered the device on 23.01.2012 and so far I did not get it repaired nor replaced. When I visited Etisalat they advised me to wait for a call to inform me the deadline of resolving my problem since they are out of stock for a long time and they are not sure when the stock will be available. I need to resolve my problem at the earliest.

I bought an iPhone 4S 2-1/2 months ago. The phone was defective and also started dumping large amounts of data for no reason, resulting in lots of overage charges. The camera was not working right. The phone cannot make or receive calls. It cannot sync with iTunes.

I bought an iPhone 4, and after 6 six months, a problem happened in the screen and it's under warranty period but in Saudi Arabia, Dammam. They didn't accept the complaint. Now please advise how this matter will be sorted out and where should we launch the complaint? The hardware no. 012753007988967. Please advise on priority basis.

I bought the new iPhone 3 months ago and have nothing but problems making calls and with dropped calls. I took it to Verizon twice who finally sent me to the Apple store in University Village. After waiting an hour, they downloaded software to correct the problem. It did not work. I went back today, was given an appointment with 1.5 hour wait. They were late so I waited nearly two hours.

I have an iPhone 3GS and my problem is I am unable to turn power on. I purchased this phone in Apple store from Dallas, Texas about 14 month ago. Suddenly my cell phone’s power is not turning on. I charged for 1 hour with my laptop. Suddenly phone became too hot. Then immediately I removed connection. Waited one hour until iPhone became cool. I tried for power to turn on. It's not turning on power. I gave call to Apple customer service and explained situation. Then they scheduled for in-store appointment. I went to Apple store in Frisco, Texas. They checked phone and they said iPhone is not working and we will replace your iPhone when you pay $150. I said I have not opened iPhone from case and never gave iPhone for repair since I purchased from store. If battery is broken, replace it. I will pay.

I have an iPhone 3G, and my problem is I am unable to access my numeric keypad when I am either searching or typing a message, though the numeric pad (23) appears at the bottom left of the keyboard. I am quite sure it has to do with some settings with the keyboard. Please, I need assistance. Thank you.

I do not understand how Apple can continue to sell phones that continue to break. I first went into the store because my iPhone was in my bag and broke. I have no idea what happened to it. They gave me a brand new one; so I was told on the spot. Then not even about 6 months later, the iPhone was never getting reception and was switching on and off. It was not dialing numbers and was crackling on every phone call.

I bought a brand new iPhone 4s which immediately gave me problems. After 3 days, I took it to the Richmond Apple store. The tech people at the store swore up, down and sideways that I was getting a brand new phone all the time knowing it was **. I was back in the store 4 times because all 4 phones were defective. One they gave me had the back sliding off. Apple has lied and is very dishonest with clients. They command a huge premium for their piece of shot hand pieces and yet they replace with refurbished/recycled **! Who the * do these people think they are, ** people out of what's right?

The application for the iPhone named MyPlate by Livestrong purports to give nutritional information for foods and helps count calories. This application gives incorrect values for cholesterol, which is very dangerous for those who need to control their cholesterol intake. For example, according to Livestrong, one large egg contains no cholesterol and one lobster contains no cholesterol. Accordingly people who rely on this information are damaging themselves.

I bought an iPhone 3 about 2 years ago, and got the "white screen of death" about 2 months ago (phone will not show anything but white screen). I approached the Apple Store with a request to fix it (pay for the fix as the phone is not under warranty). They refused, because the phone was purchased in a different country. They admitted it is a legitimate iPhone, manufactured by Apple Inc., but still will not try and fix it. I have a hunk of metal that can't be used or fixed. They refuse to send it to any other Apple facility to be fixed. It seems that Apple doesn't stand behind its products at all!

I don’t understand how Apple is getting away with selling their IPods and IPhones without a protective covering. Everyone is walking around with cracked glass. There needs to be a recall. I went to Apple to discuss this and they want another $150.00 to repair the damage. Apple is selling defective items. They are not safeguarding their item and they are charging a lot of money.

First of all, I have 4 iPhone 4s, phone family plan. All 4 phones’ voice commands mess up, let it be on text or searching something, or even on reminder. It picks up a different name and place and time, also the apps on Facebook’s comment under wrong pictures. And it doesn't give you the full ability the Facebook does on the computer. I am very upset because I use these options a lot because I'm driving and voice comment is my main problem.

Apple, and its co-instigators the service carriers such as AT&T & Verizon, rob its consumers while supporting and encouraging theft and other criminal activity.

On my number 3 iPhone, the battery is bad. On the number four phone, it can not be turned on. There’s little or no help. Bad move to iPhone.

I pre-purchased the iPhone 4G at the time when we were required to complete this for the phone. Instead of the phone being available when promised, this phone was two weeks late. The company could not or would not say anything but its Apple's fault. I got an email a couple weeks after promised date of delivery and went in within twenty four hours. I did the trade back for a iPhone 4 which was not the price the website said and it had changed the price since the day I was in. I was told the price on the pre-purchased day would stand then had to argue with them just to get this.

I have the iPhone 4, and I have taken it in twice to an Apple store. They have not been able to fix it at all. It heats up, and becomes too warm to talk on, drop calls constantly, turn totally black, and I have to turn it off, in order to get it to come back to life. I was told by someone at the Apple store to contact Apple, and tell them my problem, and maybe, just maybe, they will help me. I need to have a working phone, especially in the business of health care. I will have to wait another year to get an upgrade, and I will get a different phone

This is my 2nd iPhone. The first one started getting hot and stopped working. It was under warranty. Apple was kind and replaced that phone. My 2nd phone started not to connect to the WiFi. I had just got WiFi at home. The phone connected only part time. We got the wireless WiFi on the first of July. The phone has no working WiFi.

My iPhone 4 malfunctioned at 'day 40' after I purchased it from AT&T last month. I tried to contact AT&T first, and I was told that it's a hardware problem, and since it was over 30 days they can't exchange it, so I have to call Apple. I called Apple and gave my number to be called back if anything happens with the connection, and spoke to the first person. She had no idea what to do with the malfunction. I was put on hold approximately 4 times while she asked further questions from someone else and came back to the line. At that point, the call was dropped. I waited about half an hour, and no one called me back despite having my number to call me back if the connection is lost. I called again. More press 1 and press 2, more waiting on hold. New person answers. I describe the problem again and where we stopped with the last person.

I purchased the iPhone 4 at the online Apple store for Sprint as my provider. The phone came and it was a Verizon phone. I called and complained. They sent me a second phone and once again, it was under Verizon. I have been on the phone for a total of 8 hours, and 1 week later, no one has a clue as to how to help me. They have very poor customer service. Never again. Be warned.

I purchased a new iPhone on September 4, 2011. It went completely dead on October 13, 2011. I returned it to the store and was told by Don that it was still under warranty and that it would be replaced. I stated I did not want a refurbished phone after only one month and was told I would receive a new phone. I received a refurbished in the mail. I called customer service and was told that this was Apple's policy and they we're sorry that Don had lied, but they would do nothing. Now, I am stuck in contract with them with no recourse. I contacted Apple and was hung up on by customer service.

I got an iPhone 4 to be able to access Facebook and Farmville on the go. I got the phone two months ago, and up to this day I still cannot download a Farmville application. I cannot register a credit card because I don't live in the USA. It means I can only download free applications. The battery needs to be charged every second day, and the signal is very poor. Never again will I get an iPhone.

There is an apple iPhone application called "Tom Cat" I just saw an update in the wardrobe of this application that says "Indian turban". This inclusion of religious version of Sikh turban with a sign on the front called "khanda" really hurt the sentiments of Sikh's all around the world. This may provoke them to get involved in unlawful activities like violent protests.

I bought an Apple iPhone 4 almost two months ago. I started using it, and now, I got to know that there is an issue with the signal receptor of my handset. It never shows full signal strength. I am struggling with Apple iPhone 4. It's not worth spending the money.

I brought an app for my iPhone 3GS. The crystal portal 2 cost me 1.99 and every time I get to the second level, it cuts out and won't allow me back on. As I paid for this, I would like to know why this is happening as I really enjoy the game and would like to finish it.

I called iPhone support and the operator said that the 9-month old iPhone 3GS was under warranty. However, I would have to talk to a technician first and that was going to cost me $20 to $70. No thanks. I will again see what AT&T can do. As a foot note, the operator had such a pronounced accent and the communication was difficult at best to impossible at times. Now, I still have a 9-month old 3GS iPhone that is not working right even though it is still under warranty. Good luck to all you iPhone users.

I had purchased iPhone 4 bearing serial number **. The day I had purchased in June, I was facing problem on few numbers I had saved in my phone. The contact names are not showing up when I get call from them. I thought I had not saved few numbers properly. So, I went to Apple service center. They had updated me on my phone. They said that the place where we put port for charging is red in color. I was blamed that it is the sensor which suggests it came in contact with water. I had million dollar question on quality as my phone had never come in contact with water.

I had a replacement iPhone 4 shipped to me and the box was empty. Now, Apple is treating me like a criminal and they are “investigating.” As this issue goes on, I don’t have a phone for business and Apple just doesn’t care.

Crummy service for 3 week old iPhone. This is my 3rd iPhone, and I had trouble with the first one, and they wouldn't admit it had a problem. The second one was fine, used it two years, no problems. Now I bought an iPhone 4, and the screen keeps resetting to minimum brightness. I can go into settings and correct this, but it's happening 2-3 times a day, and I can't tell why. I called Apple and they presented me with three options, (1) drive more than 90 miles to an Apple store, send it in and wait 5 business days to get it back, or (3) pay $30 and put a hold on my credit card to have them send me a temp replacement while they look at my phone, Each of those options either cost me $30 or 180 miles and the lost time, or cause me to not have a phone for a week (or more). That seems like crummy service for Apple.

Two weeks ago I'm walking down 6th St. when I'm approached by a stranger who asked me if I would like to make $100 real easy. All I had to do was go to the Apple store with him and use my info to help him purchase 5 iPhones. I got in the car with another fellow and he drove to Stonestown Apple Store where I gave my ID and SSN and they purchased the phones. Then he gave me $100 and drove off. Yesterday I got a bill in the mail for $450 from AT&T. I thought I was just helping them to purchase the phones. I mistakenly assumed that they would be billed for the service. I called AT&T and immediately cancelled the service and explained to them what happened.

The battery to my fairly new iPhone is going out. It will get to a point where it will not take a charge. AT&T says I will have to purchase a new battery from Apple to the tune of over $100.00. This would be fine except that if I ask AT&T to charge the phone, it will charge at their stores, but not at my home or car. I have 5 different chargers which I've had tested with AT&T and there is nothing wrong with them. I think it's time consumers knew that there is some sort of scam working here.

I purchased an iPhone 4 from Verizon Wireless this past winter. I work from my car quite a bit so Bluetooth headset functionality is important to me. I quickly discovered a problem with the Verizon iPhone that causes it to automatically default incoming calls to the phone itself rather than the headset once one call had been made or received on the headset. This means I have to turn the headset off and then back on at the beginning of each call. Verizon customer service connected me with Apple customer service, who then brought in their engineering team.

The Apple iPhone is great at everything other than being a phone. Holding the phone causes it to activate any of the numerous keys and functions on the touch pad with it next to your face. It does not have a lockout function that prevents it from doing anything from trying to call someone else and linking the two calls to mute, speaker, face time, number keys. There are a few ways to work around this failure for the iPhone to work properly as a phone, but all are inferior functions as a phone. Why is no one blasting this phone out of the water and all we hear is the hype? Is Steve Jobs so powerful that no one will stand up to him? The iPhone could be fixed by programming a lock out screen. Also, if you receive text while on a call, all text must be addressed before you can hang up on your call because they window priority over the end call window. Someone texting me when I am on a phone talking is not more important and will be addressed after I hang up, not before, but then again Steve Jobs does not know proper phone edict.

My iPhone 3gs battery went haywire after upgrading my OS. It's only seven months old and the battery cannot hold the electrical charge for a two-minute conversation. The agent can't tell what is wrong until it became more evident then they confirmed that the battery was no good already. They keep on reinstalling OS. I keep returning to the service center with the same problem, and they keep reinstalling OS. Very stupid people keep asking the same question. Every detail is already in their records. They are using Apple laptops, mac computer but no good. I have insisted that my warranty is expiring soon. They have to change the battery. So, they send to Singapore since they don't have a qualified technician to do the job.

I bought an 8GB iPhone, wherein I actually wanted to buy iPhone 3GS, but the attendants there did not even tell me that iPhone 3GS doesn't come in 8GB configuration, and thus they sold their iPhone 3G to me, thus hiding important information from the consumer. It clearly shows their intention of selling this piece. Within the first 2 days of purchase, it started hanging. I thought, maybe it needs a restart, but now about a month from the purchase, the touch is just not working, which has made the iPhone completely nonfunctional.

I bought Apple iPhone 3G from government company Telkomsel of Indonesia and it stopped working when I was sick and vomited over the phone. The authorized service provider OKE Shop says that it cannot be repaired and it cannot be replaced at whatever cost. It is really a pain to hear that such a sophisticated iPhone cannot be repaired. All my records and contacts are lost. My faith in Apple iPhone is lost.

I'm requesting that the FCC take a close look at the billing practices of AT&T for data usage on the Apple iPhone. I have several issues with my billing and I need some help on how to get these looked at by someone who can enforce changes. My first issue is that they are charging $20 a month per phone to allow you to link your internet service from your phone to your laptop or home computer. I really believe that if I'm paying for the service and limited in my data usage, they should not be allowed to fine me for the way I choose to use that data time.

Where to begin. I purchased a I-phone 3G for my daughter in December of 2008 with the extended Apple Warranty. A few weeks ago, she started having problems with the phone shutting off. I contacted Apple and they said I have two options, 1)- Ship the phone or 2)- Go to the Apple Store to have the phone looked at and repaired. So, my daughter went to the Apple Store at Park City, Lancaster PA which is forty minutes from the house one way.

This has to do with iPhone4 sim free international warranty. I live in Israel. On August 2010 and during a family visit to Canada, I purchased 5 iPhone4 sim free for my family. The purchase was made at Apple Store Eaton Center. During September 2010, one of the phone's screens (back light) stopped working. Apple representative in Israel refused to accept the phone for repair (although it was under warranty) claiming that it was not purchased in Israel. After long and costly international calls with Apple support, I was told to send the phone to the USA to a friend, and ask him to go to an Apple store on my behalf. Apple support explained, that I could not send the phone directly to the Apple Store for repair, and I must use a friend as an intermediary. I was promised that if the phone was under warranty the fault will be repaired. With great expense - this is exactly what I did.

I purchased an iPhone on 4 March 10 and asked for an insurance policy against loss, theft, damage. I declined the warranty because I wanted the insurance policy which I purchased at $69.00. A couple of months later, when I had some problems, AT&T referred me to Apple, who stated that I had no warranty. I explained that I did have an insurance policy, not warranty. After going over all this, the tech was able to get my phone working again. I followed up on the fact that I now had paid for something that was not in effect and I could not use. When I called AT&T, I was referred back to Apple.

I had purchased an iPhone from Future Shop in NE, Calgary on 20th July 2010 and it was not working at all. Please guide me what to do because I had it as a gift to my brother who is in India and the Apple store in Ludhiana says that they cannot do anything. Please guide me.

I placed an order online on August 10, 2010 for the Apple iPhone4. I received a confirmation that my order would be shipped in 3-4 weeks. During that 3-4 weeks the card that I used had been stolen, so my bank put a hold on it. Well, at this time Apple was trying to retrieve funds, Apple tried to debit from my card 12+ times, causing my bank to completely cancel my card. I called Apple and provided them with a new card number (which is what the supervisor Hannah Peterson suggested I do).

I recently bought an Iphone with video and when I purchased it, they told me I had a one year warranty and help would be immediately available by just dialing 611. After four months my phone would not work so I dialed the number and they informed me that it would cost me a little over $69 to answer my question but they could certainly get my phone working. I said it was still under warranty and they confirmed and stated that they could help me for one time of just over $29. I asked if I could just take it in and get a new phone. They said that it was an option but they wouldn't recommend it because I might be out of a phone for a while.

I upgraded my iPhone 3gs to the iPhone 4. Since purchasing the iPhone 4, it's been a nightmare, not to mention the antenna issue. The phone is so sensitive. You can't hold it in your hand on your ear and talk. The phone either goes to speak phone, mute, face talk or completely hangs up. It's very annoying and embarrassing. Has anyone heard or know if Apple is addressing this problem or are we just stuck with this one too? Those phones cost way too much money for this. I'm thinking about switching back to Sprint. At least they attempted to help their consumers.

Listen to an unbelievable story while I was in Europe. I purchased an IPhone. Some months afterwards, I updated it and since it stopped working. At that time, I have moved to Israel. I was told that the warranty could be executed in France as the IPhone was bought there. I then contacted the France Apple customer service and I was told to send the phone in. I did that and about 10 days later, I was informed through email by the Apple Store in France that the iPhone is received by them and I can come to the store to collect the replacement. I was quite shocked as with the sent iPhone, I wrote them that I am now in Israel.

I purchased the Apple IPhone 4 on June 24, 2010. Within 48 hours, I called AT&T to complain about the numerous drop calls. I got the bumper from Apple in August and I experienced drop calls. Apple exchanged the phone and this phone was worse than the first. I hardly received any incoming calls, my texts and voicemails were delayed sometimes by 12 hours. I was able to make calls and navigate the internet. I called AT&T and Apple everyday. Basically, we did the same strategy every time that I spoke with them which was to power the phone off and on and reset the network. This worked for only about half hour or so each time and then I would have to repeat the same steps. An AT&T representative advised me to take the phone back to Apple which I did on August 30, 2010 and got a third iPhone 4. I thought the problem was solved. It's September 3, 2010 and I am experiencing the same problem with the third phone.

Okay, I have been an Apple iPhone user since 2007 when it first came out so I upgraded now to the Apple 4. We ordered in mid-June and arrived mid-July. I heard about the problems encountered with this phone, of course. I heard they are coming out with a solution/case or something. I stuck with my iPhone. Then last week, somebody from work mentioned I can order the case for my new iPhone. Never had time last week and today, I had the time. When I downloaded the case app, it says am not eligible. I called the 1800 number and it is saying it's because my eligibility expired from my date of purchase! How will I know that there is a deadline? Apple never sent a letter to all those who bought. I never received one! The kind of letter that you received if there is a product recall or not even an email in that matter. I am appalled by this act of Apple. Nate, the costumer service who answered me said he cannot do anything about my situation! Hence, I am filing a complaint with your site. I hope this can be resolved. Thank you so much!

The iPhone 4 is malfunctioning. Apple has promised a software fix and to date, nothing is working as it should. The sensor and antenna is still very much an issue. Why are we paying for something that is not working?

I brought new iPhone 4G under AT&T's 24 months plan. Tt is real cheating, they are not providing unlimited web. The iPhone have lot of complaints and AT&T is cheating customers with a smile.They are not ready to hear customer problems and not ready to solve the issues.Don't go with AT&T and iPhone. Don't buy, you will loose your money. If you buy one iPhone, you will get it after 2 weeks. But the 30 days return policy, they count from the ordering date and when you approach to return. They ever care as a street dog.

I purchased two Iphone 4's. Within the first 30 days, I experienced problems with both phones. The first phone's microphone stopped working intermittently. I made an appointment for the Genius bar who apologized for the inconvenience but said they could do nothing for me. The second phone crashed after trying to update to their 4.01 software update. Once again Apple Care and the Genius bar were engaged but neither could fix the problem. They couldn't even properly replace the product because Apple didn't produce enough Iphones to meet the demand.

I synced my iPhone with iTunes on June 29. All info on my phone was lost after installing the 4.0 update. My phone won't stay charged and I rarely have internet service or regular reception. None of my apps work properly anymore. I contacted Apple and asked for a supervisor after poor customer service from a rep. The rep informed me no one would speak with me since I didn't buy a protection plan. An AT&T rep got me through to Xavier **, a tech supervisor. He tried to help for a few days. I even sent him internal win32 files from my computer for his people to try to find my missing info in. That was the last time I spoke with him. He will not return phone calls, voice messages or emails. It's been over a month now since I first contacted Apple with no positive results.

I bought an IPhone 3GS in April 2010. I have had a problem of one kind or another every month, with either the network or Apple. Both are too big for their britches and on the way to monopolizing their respective industries. Imagine having to not only have to schedule an appointment to tall to a tech, but to also have to schedule an appointment to talk to an AT&T rep! I am old enough to recall when AT&T ruled the airwaves. I see they are back to their old high jinks. Shame on me for thinking things might be different.

My daughter and her boyfriend were adamant. They had to choose AT&T so they could have the iPhone and I warned them that they were junk! Well, 4 months later and the phones go bad. Surprise, surprise! Being young, they could not afford extra insurance so now they have Samsung phones. I guess I was right. Stay with Verizon and run from Apple products.

After updating the iPhone 3G to 3GS to iPhone 4, the battery drains super fast and not living up to what is being advertised for usage rates. Also, it overheats when in standby mode, thus leaving the phone really warm through a case. Without the case, it's very uncomfortable to hold as well as poses as a fire risk if you leave it plugged in when sleeping.

This is what I just wrote to them on their website and I doubt I will get an answer. I have had numerous problems with my iPhone 3GS since I got it on June 26, 2009. But not as bad as I am having now with OS4. I have contacted AT&T, The Apple Store, and 1-800 three times. The first two representatives said they took notes down and gave me confirmation numbers. The first time I called, the representative told me that I could only get the early upgrade on the iPhone 4 for $199 or $299 and I asked him to make sure it was the right number and to put it in the notes and give me the confirmation number and he did.

I have an iPhone 3G; it was recommended by Apple through the iTunes software that an update was available for my iPhone 3g. Anticipating the arrival of the new 4.0 OS software which was supposedly going to make my phone that much better, I downloaded and installed the software to find out that in some cases my phone was 125 percent slower. I am frustrated with the more frequent dropped calls.

I pre-ordered my iPhone 4, and got it on 06-24-10. Starting out, it was perfect! But then I started to notice the dropped calls, just as everyone else has, but I have learned to adjust a bit. My biggest complaint is this. After a couple weeks, my camera started acting up. At random, it would freeze and/or completely crash the phone. Now I've had the phone for 26 days, the camera doesn't work at all! It hasn't for days now, no matter what I've tried! It never opens its virtual shutter. It's completely frustrating!

My husband and I switched to AT&T after purchasing Apple iPhone 4. The service was horrible. The phone has lots of "neat" apps. However, they take a backseat to the annoyance of nonstop dropped calls. I had Sprint for more than 3 years, and I hadn't dropped a phone call ever. The iPhone drops calls for multiple reasons: user can be "holding the phone" incorrectly, user accidentally touched the screen to face, user hit mute, or user just hung up.

We have 3 iPhones 3G. The response time since 4G came out has been horrendous. Texts fail, phone calls drop or don't go through.

I have the iPhone 3G and downloaded the 4.0 software update. Very few new features, but it is noticeably slower. All apps load and run slower, lots of hesitation and waiting for responses from apps. You have to wonder if Apple tests these updates or what? Apple is really starting to get a bad name for testing their products appropriately.

Downloaded the new software thinking that I would get more features- but alas no! My phone is now much slower that before and while there are some new features some have simply vanished! Like sending a contacts details by mms. Just a blank message arrives everytime. This is so frustrating. Now I can't share contact details with my staff or friends. How could they stuff this up? Seems to me, they are going to start losing people very quickly if they don't start taking care of their customers.

I have had the original iPhone, and now an iPhone 3G. They conveniently launch, "new", "update" software whenever there is a newer product. What they don't tell you is that this "update" software will completely render your device unusable, or slow it down to the point that you are forced to purchase their new product. This is done intentionally, and they offer no resolution or way to place your phone back to where it was, functioning perfectly before their required fix.

I have no expectation whatsoever that this exercise will produce anything positive other than letting me blow off steam. I used to think that Apple was something unique, special, better than Microsoft until I bought an iPhone and actually had to start dealing with Apple Support. It is the SOS, different day. Basic, simple stuff is impossible to find. Try to get an answer to a simple question, no chance. The specific issue tonight is iPhone syncing with PC. Sync conflicts arise. System asks which contact is the right one to use. But it gives very limited information about the contacts in question.

iPhone 4 loses signal when held.

I currently purchased a new 32-gigabyte Apple iPhone 4. I soon discovered that there were two major issues with the phone. The first issue is the phone's antenna/reception. So far, my phone has dropped nearly every phone call I receive or made. If I hold the phone with my hand, the signal goes from full bars all the way down to "no signal."

I purchased an iPhone 4G for $199, and it drops calls frequently because of the antenna design. This is even more likely for me being left-handed, because when I hold the phone to my ear, I block the signal. Apple's response is to spend another $30 for a rubber bumper to block the skin antenna contact which is not guaranteed.

I purchased my 3GS phone when it first came out. The (hearing) reception was never good even with the volume all the way up. You could hardly hear the party on the other end. The original iPhone had much better reception.

When holding the iPhone 4 in my left hand as is normal for right-handers and as shown in Apple demos and advertisements, the reception drops before my eyes and I drop calls. When I asked Apple about this problem, they told me to buy their case which is $29 or to not hold it that way. I feel this is a huge flaw in the device, and I shouldn't have to go buy a case or anything else to fix it.

iPhone 4 purchased. Design flaw causes dropped calls, bad reception when phone is held a certain way. I told "don't hold the phone like that" by CEO Steve Jobs. Then, I was told to buy a $30 bumper to fix their problem. I would like a recall.

Due to faulty design, the iPhone4 drops calls and has a severe reduction in service if you hold it "wrong". Well, to hold it "right" is to not hold it at all. I was unable to hold calls and service when attempting to use the iPhone4 as intended. iPhone4 should be recalled. It does not live up to its promise which feels like false advertising.

This is probably another of many complaints about the iPhone 4 and its signal loss. It is clearly a design flaw, which makes the signal drop. This is unacceptable as when users type, the phone is only comfortable when the 2 antennas connect through the hand. For all previous releases of iPhone, there have been no official cases to protect the phone as Apple claimed them to be cool enough without a case and scratch-resistant, which is also a delusional lie from Apple. For this release of the phone, they have official cases, which it turns out, fix the problem! Now I wouldn't call it fixing the problem, it is more like covering up the problem.

They did not want to honor the full two years paid for Apple Care Protection, claiming all kinds of internal to Apple "policy" reasons and blamed AT&T Wireless for so called misleading it's Premier Account customers and other so called Apple resellers, such as Best Buy. At the end, all the reasons given, which were different from what I was initially told or they said in their own email to me.

This is concerning the Apple Care protection plan if you call it that. The problem with my iPhone was that it would not give audible alerts. I was on the phone with a technician for 1 hr. re-downloading software, troubleshooting etc., never addressing my original problem about the audible alerts. Finally, he decided to send me another phone, only to have them 2 days later say my phone was damaged. How, what does damaged and not giving audible alerts have in common?

My daughter’s iPhone, which has worked properly since it was purchased 9 months, failed to operate and cannot be restored. We attempted to contact Apple. It is impossible. There is a huge wall of junk prompts that you must go through which ultimately lead to no response. Another in a long line of my complaints of current Apple consumer relations.

I can't wait until the next Step Up! Love it. AT&T and iPhone work inside concrete buildings where others have to stand outside. No whining or sniveling here! Works in Baja, Savannah. Zero complaints.

I've been an Apple buyer since their beginnings. Their lack of regard for their buyer has become astonishing. The iPhone incidents were upsetting but the current lack of iPad product availability and misinformation from resellers makes Apple's policies seem to be no accident. I recently attempted to purchase an iPad from an Apple store. Hours/days of pursuit made me discover that sales personnel were not following their own policy of following preferential lists. I finally went online and purchased an iPhone. I was given a date three weeks in the future. Apple has already charged my credit card, thus, garnering interest on my purchase. Apple has a very complex website for direct communication for complaint. Although, a huge fan of the product line I, like all Apple owners I know, are very unhappy with Apple's product quality and customer support. I've lost $950.00 cask flow for three weeks while Apple fills my order. Multiply my order with the thousands of others awaiting orders calculates sizable amount of money that Apple uses.

It was just about 6 months that I bought an iPhone 3Gs and now I am having problems. 3days ago, it turned off suddenly and I can't turn it on back. No power. I got its power back yesterday but I can't recharge it nor I can't sync it with my computer.

This is my second iPhone. The original 8 GB and the new 32 GB iPhone 3GS. The newest has cost me a lot in that it keeps dumping my APs and purchases. My music is mostly gone. I've lost several expensive Audio Books, even a "rental" movie that never worked. Apple says it's the iTunes Store’s fault. They say, "Oh, well, we can't find the items,” and I take the loss. Even purchasing the extended service agreement didn't help. I've spent my last penny with them. When it's reasonable, I'm buying out my contract and going elsewhere.

Having had my iPhone stolen, I called Apple to see how to get access to my telephone numbers that have been safely backed up on my home computer. Apple's representative told me that there was no way for me to get the phone numbers from iTunes without buying another iPhone or borrowing someone else's phone. I now have no access to all of the numbers that I thought were safely available on my computer in the event that I lost my iPhone.

I'm using iPhone now. This stupid phone couldn't erase my call list when I need to erase certain call number, unless I erase all of the call list. There is a lot of purpose for erasing, but this stupid company didn't provide that function. They don't have app. either. When you jail out, you can find app for those function, how stupid it is.

My story is about an iPhone 3G. Basically, something is very wrong with it. Myself and my friend who borrowed it developed the same wound in the spot on the neck. We both experienced very bad headaches when using it. My fingers are in pain after I touched it. It seems like it is emitting an unusual amount of radiation and it's actually pretty bad. I don't have this with any of my other phones so I am not electro sensitive or anything like that. This phone is some microwave generator; it is strange. How do I contact anyone about this and who? The phone was bought in the U.S. through AT&T but since then, I have been traveling with it using it as a Skype device overseas and mainly for Internet through wireless.

I purchased an iPhone two years ago. It stopped working and when I took it to the Apple store in Greensboro, North Carolina, I was told that it had water damage and I would have to pay $199 for a new one. I did not appreciate the customer service because after an argument with the customer service consultant, they informed me I was eligible for an upgrade which would cost me only $99. I purchased the new phone and after 6 weeks, I had problems charging up my phone.

I recently tried downloading some applications from my iPhone and it keeps telling me to check my billing information. As I check the information, everything is fine. I click where it says done but it keeps telling me that the security code is incorrect. I typed in the security code which happens to be the same code I had before and it keeps popping up. I used to download applications with my debit card. What can I do to resolve this?

I know that there had been complaints on the Internet about Apple's iPhone and I think that I have one of the best. I bought two iPhone 3Gs at Best Buy on 1/7/2010. On 1/10/2010, I left my phone in my car overnight and the temperature got down to 11 below zero. When I brought my phone into the house, it was full of condensation and didn't work anymore. So on Monday, 1/11/2010, I went to Best Buy, where I had purchased the phones, and they told me to go to Apple Store 35 miles away from my house. It was a little inconvenient but I still decided to go there. When I got there, the people were very nice but I had to make an appointment. Lucky me, I only had to wait three hours to see the technician.

It was a horrible store experience that I had with M, the manager and D, the genius bar employee. When I went in a week prior to have my iPhone looked at, as my home button had stopped working, I saw D at the genius bar at a local valley store. My phone was just a little over one year old, and had never been looked at, or opened, ever! The day of my first visit, DS took my phone in the back, and stated that he opened it, and that I needed a new home button.

I bought an iPhone online at the AT&T Wireless website and returned it to them 6 days later. They say they never received the return and won't refund the $200 for the phone, and now I have a bill for $90 for a month of service I never received. I have filed complaints with the BBB and the Attorney General as well as my credit card company, and AT&T still says the phone has not been returned. What a scam.

I was so excited to have my iPhone but it has been a total and complete disappointment! The calls fail. I don't get voicemail for days and quite frequently when most needed, there is no service. What gives? The worst part is when you really need your phone, the iPhone and AT&T is not there for me. Verizon, where are you? Please save me! I hate my iPhone!

I recently have a contract with AT&T for iPhone. I can't afford my monthly bill so I canceled my AT&T service and paid all the penalty fees as per contract. I use my iPhone as my iPod for music. Now, the iPhone doesn't charge. I still have my 1 year warranty. When I went there, they asked for AT&T SIM service in order for them to check out what's wrong with my iPhone. I don't have AT&T service anymore. They won't check it for me. I am stuck with it. This is the third time I came back and it's still the same thing. I am frustrated. I need your help please. I don't think it's fair for me because I already cancelled with AT&T and the 1 year manufacturer warranty is going to ran out soon. I feel like I've been wronged by Apple. Please help me deal with this Apple situation. Thank you.

I bought Apple iPhone 3Gs in Oct. 2009, and on a day in Dec. 2009, I accidentally dropped it to a sink with full of water. I picked it out immediately but there was nothing I can do except wiping outside with a towel and leaving on it. In the case of other phones or electric devices, I can remove battery or turn off the power switch, but this one is not designed like that. After 5 to 10 minutes, the iPhone started rebooting few times by itself showing the apple logo on the LCD screen. And then it died. I checked the Apple website and found that water damage is not covered by the warranty and I have to pay $199 for a replacement unit. I went to an Apple store and paid $199+ tax and got a replacement unit after returning the damaged phone. I recovered most of my data from the back-up in my PC except some recent pictures and videos I made.

I woke up in the middle of the night to find the charger of my iPhone melted and smoking. The phone was so hot I could not pick it up. There is a black scorch mark on the phone.

On July 17, 2009, I purchased a new 32GB iPhone from the Apple store for $499.00 plus tax. Around the end of August 2009, I started having trouble with not receiving calls and I could not make a call without having to re-boot the iPhone. In November 2009, I contacted AT&T customer support. They downloaded firmware and told me if the problem continued, to go to the nearest AT&T store and have the SIM card replaced. This did not solve the problem. Today is December 14, 2009, and after missing some very important calls, I called the Apple support number on the AT&T website and was given a same-day appointment to have the iPhone exchanged.

I purchased an Apple iPhone and had it one billing cycle. My son called me, and I answered the phone and told him I would call him back. When I attempted to do this, the phone would not work. I called AT&T, and they gave me the number for Apple. I called the techs, and they walked me through a few things to see if we could reboot the phone. The phone would not reboot, so it was sent to 1 Infinite Loop for repair. The report I received back said it had water damage. This phone has never been put in water or had contact with water. I also purchased at the time I bought the phone protective cover for the screen and the carrying case to protect it. Apple refused to fix this phone or replace it. I cannot afford another $400.00 to replace this one. I believe Apple and AT&T should stand behind the products they sell or simply not sell them.

I had a major problem with my brand new iPhone 3GS. Less than 30 days, I was unable to hear when talking to someone on the phone. I first went back to the point of purchase and was directed to the Apple store location mentioned above. An appointment was set for 3:00 pm on 8/18/09. I showed up early and was finally seen at 3:09 pm. The representative assisting me was Ron **. He was very rude. As soon as I told him my problem, he stated in a very rude way, "If I can't duplicate the issue, there is no issue." He then proceeded to make a test call and sure enough, the device worked.

I have had issues back and forth with the service on my iPhone. I am on my 2nd phone (the first one had an internal problem) that was replaced after many phone calls and visits to both the AT&T store and Apple. The phone was "not dropping" calls, but it would just freeze and neither party could hear each other. Also, there was a problem with voicemail connections. After about 10 minutes on a call, the other party would hear my voice as "electronic sounding" and then disconnect. The phone was replaced after 90 minutes in the Apple store. I didn't care if it took 90 hours, just don't treat me like a crook.

This past weekend, we were camping and at the end of the day, my iPhone went completely dead from the lack of battery charge. The next morning, Saturday, the phone had all night to charge and to much my surprise, it was still dead. I had no phone all weekend. Monday, I took it to our closest Apple dealer and they said it had water damage. It was explained to them that it had been nowhere near water and immediately sent us to their main store at the Mall of America. Tuesday, I went to the mall and took my 2-month old iPhone to the pros HA. The gentleman proceeded to stick a miniature magnifying glass in the phone and also said sorry, there is water damage to your phone. I was furious. Once again, I said I was nowhere near water. He went on and said it could be the high humidity, a drop of sweat, too moist in your pocket or many other reasons that in my opinion are a great way out to get out of servicing the phone.

My iphone was stolen on 8/7/09 after having purchased it on 6/26/09. I was told my options are the following: Replace with a new phone at a retail cost of $399, early upgrade my contract to an older 3G 8GB phone for $299 which is $100 more than my new 16GB 3G's cost or to switch to a new phone/platform. To be punished for having my iPhone stolen (punishment enough I think) is outrageous and a travesty. Being told I have to pay retail to replace a non-insurable phone has got to be the best scam going between Apple and AT&T. I guess these replacements get counted towards the total iPhone sold number that is often trotted out in the press. Very, very unhappy and quite frankly upset as if being violated by a thief is not enough. I have to pay you to be violated again.

I want some reimbursement from Apple; how do we do that? I had been a satisfied Apple consumer since 1984, when the Mac first arrived and I bought it through my college bookstore! In December 2007, I purchased a new iPhone but it has proven to be a factory lemon nightmare for which Apple refuses to take responsibility. From the moment I purchased the iPhone, it has had recurring problems (please see abbreviated list below) which I would spend an inordinate amount of time troubleshooting and resolving. But within less than a year and a half, the phone simply would not charge or sync any longer one morning, completely dead! And guess what folks: no water damage according to the genius at the store! But then again, my consumer warranty had expired so why bother with the common "water damage" excuse?

I purchased the Balloonimals application for kids at the Apple Store. After less than a week of my kids using the application, my phone suddenly started malfunctioning. I made an appointment and went to the Apple Store (Manhattan Village) to have them troubleshoot the problem or replace my phone, since it was still under warranty. They told me that there's been water/liquid damage to my phone. It seems that's the story they tell everyone to get out of fulfilling their responsibility to consumers. I know that my phone has not been anywhere near water or submerged in water. So I'm thinking it might be the Balloonimals application. Why would Apple approve an application for the iPhone that requires kids to blow into the microphone, knowing that this will cause the home key to malfunction? This is what was happening to my phone. I am so ticked off and wanted to vent.

I purchased a phone 3G, which include warranty. The phone is not good. One day, I tried to pick a phone call and the phone showed lines and white screen. Still, it rang; but I can't answer the phone. I went to Apple Inc. and showed the phone, and they told me the phone got water damage. Now, if the phone got water damage, the phone never will turn on. My belief is that these people don't want to give me the warranty on my phone and they want consumers like me to pay for another new phone or be obligated to sign for two more years of contract with the phone company that's cheating customers. Thanks.

My phone was 11 months old. Then, the guaranteed service was rejected by "geniuses" because of the liquid indicator. They quickly suggested to get a new phone for $199. My phone was never submerged and never has been in a direct contact with fluids. After the visit to the "genius" bar, I inspected the phone as it is described on the iPhone’s official support website, and did not find any red or slightly red indicators in the places where they should be. I am not happy about this situation at all. I did not expect such tricks from Apple.

I am not happy about this topic I am complaining to you. I have already complained three times and called them five times until now, but no changes and I am still a victim. What more am I suppose to do? I think I have to complain to Apple and all media. I am experiencing delays and problems in the case of my stolen iPhone 3G 16GB. Today, I received a phone call from the insurance company. I have been told by them that they do not have any iPhone 3G 16GB in stock and they can only replace it with iPhone 3G 8GB. That is absolutely unacceptable. Why have I been offered a lower telephone model which is cheaper as well? That is very annoying and I am very disappointed. Them not having the 16GB model in stock should not be my problem and offering me a lower and cheaper model cannot be accepted as a solution in this case. If you cannot replace it with 3G 16GB or 3GS 16GB model of iPhone (for which am ready to pay the price difference as I have already stated that to your colleagues on the phone), can you refund me my money back? I already lost time and money because of this unexpected situation. I hope that you are going to offer me as soon as possible.

I purchased the iPhone in December 2009. After the last update, my battery was quite taking a charge. I made the phone call to tech support and they did all they could and directed me to the 1 and only Apple store in Oklahoma City.

I recently upgraded to the 3.0 operating system for my iPhone that I purchased in January of this year. After upgrading, my camera would no longer take pictures. Since I'd purchased the warranty with the iPhone, I made an appointment for repair at the Apple store. The tech person looked at the bottom of the phone and said the camera didn't work because of water damage. I told him that it stopped working with the upgrade, and he said that maybe the humidity caused it and that wasn't covered. He did say that Apple would replace the phone for $200.00. I said that I may as well buy the new phone if I had to spend $200.00 to get a phone with the camera working, and he said that I couldn't do that because I was not far enough into my contract.

Apple iPhone lens splintered and fractured into sharp shards of glass. The phone is now a very hazardous device. The lens is clearly manufactured from non-safety glass with no protection to prevent serious injury. These devices are sold with no warning of the potential hazard. Serious physical injury can result from touching or holding the phone against your face with the lens shattered.

I purchased an iPhone eight months ago and it has stopped working. After an appointment at the "genius bar" and his quick examination with a flash light, the "genius" came to the conclusion that the phone had "fluid damage." I requested a written report as to the problem of the phone was. Of course, I was denied that report. I truly believe that Apple Inc. is hiding a bigger problem than the fluid indicator on their phones. Like any machine, computers or telephones that are man-made, there is a possibility of failure. Apple is cheating the consumer of proper diagnosis of their workmanship. For example, when you have problems with your car or computer, the repairshop or dealer will give in writing the items that need to be replaced whether they are under warranty or not. Apple should do the same. I hope that more consumers are aware of their rights and not just be convinced to buy another phone while the original is under warranty.

Since the iPhone OS 3.0 update recent release, I have had nothing but signal problems on my 1st generation iPhone. I go from 5 bars to no bars, data connection drops to GPRS instead of EDGE, and more calls than I can count going straight to voicemail even with the phone turned on and laying next to me. The data connection issues often prevent voicemail from downloading to the phone at all. It's become a habit, since the 3.0 update, to restart my phone daily since the OS will start to slow down and even start causing app crashes. I've informed AT&T about these issues and discovered that other iPhone users have the same problems, 3G or otherwise. AT&T didn't seem the least bit concerned about the issue.

On July 7th or 8th, I updated my iPhone to the new software 3.0. On July 9th, around 1pm sitting on my sofa, my phone screen turned white and would not go back to its original screen. After charging it and syncing it to iTunes to restore it back to its original setting, my phone still had the white screen. On July 11, 2009, I called Apple iPhone to have my phone repaired. On July 15, 2009, I was told by Apple that my phone was water damaged and could not be repaired. Very upset with the results, I asked to speak to a supervisor. My phone was not water damaged. It was nowhere near water and for them to say that was total **.

I sent my iPhone 3G in because the power off switch wouldn't work. Apple informed me that my phone had extensive water damage that caused the problem. My phone was never around water. It seems to me that Apple wants to sell a product but not honor its warranty. I have no way of telling if the phone was water damaged because I’m not allowed to open it up. So, I have to take their word for it. I’m sure they are looking out for the consumer, LOL. I am without a phone that works the correct way. Paying for a plan I can’t use. It’s a scam.

After buying the new iPhone 3GS, and having it less than 2 weeks, the phone over-heating and inability to keep a charge forced me to seek a replacement. After contacting Apple technical support, I was informed that indeed, I needed to have the phone replaced. I was also informed that my only options to do so were to allow Apple to hold onto $700 while the new phone was shipped to me and my phone was sent back or travel over 30 miles to the nearest Apple retail store to get the replacement in person, alleviating the need for the ransom. I opted for the retail store option. I made a reservation to meet with one of their "geniuses" (that's what they actually call themselves, further example of the Apple arrogance). Since I was traveling such a great distance, I called to verify that they would have one in stock. I was informed that they would not divulge that kind of information. I would have to take the chance that they would have one in stock but was assured that surely they would have several of my model.

I ordered an iPhone 3G3. I missed the delivery date and went to UPS to pick it up. Their policy is to keep the package for five days. I got there on the first day but the phone was sent back to iPhone right away. My old phone is about to get deactivated because Apple thinks I have a new phone although they've received the new phone back from UPS. They do it automatically. The new phone gets activated and the old one gets deactivated. And there seems to be nothing that they can do to stop the process. I called them three times. They've kept me on the phone a total of five hours. Last time, I asked to be connected to a manager and I was told to wait. I waited for about one hour in vain. I had to hang up because my minutes plan was running out.

I am writing to complain about the recent release of "soft-core" porn as an app on the iPhone. This is not something that should be on a mobile device, such as a portable phone. There is plenty of viewing available online. You cell phone is not an appropriate place to have porn.

I have the Apple iPhone 3G but I have defects with my phone ever since I got it. Now, my on/off button is pushed in and the ringer on/off button fell off. I asked for them to fix my phone or replace it and they told me it would cost $199 which is the same amount I purchased the phone for. I believe that is unfair to me as a consumer who use this phone all the time and my calls get dropped and my phone freezes all the time. All I want is a replacement and they are not trying to compromise with me.

I made a mistake. I'm a 60-year-old man who happily had a Go Phone (pay as you go). I became enchanted with the iPhone. I thought I'd indulge myself so I went to the AT&T store and bought one along with a 2-year contract. The phone lasted about 2 months. I plugged it in to charge before going to bed and, the next morning, it would not turn on. I went back to the AT&T store and they examined the phone and said it was defective, I was told to take it to the Apple store down the street where they would exchange it for me.

I bought my iPhone on Dec. 4th 2007. A few months later, I started having problem with my iPhone freezing and crashing. I talked to Apple Care Tech Support many times in regards to my problem and finally on Nov. 14 Apple Tech Support asked me to take my phone to Apple store. They replaced my phone with a refurbished one. A few days later, I went back to the same Apple store in Fresno, CA for the Bluetooth not working. They replaced it with another refurbished one and after a week started to freeze so I took it back to the same store. They replaced it with another refurbished one. After I lost 2 weeks, it died and won't turn on, so I took it back to the same store and I was told by them that since my original iPhone warranty year is finished, they cannot do anything for me. I talked to Apple Care and AT&T. Both said just the way it is, and only on iPhone we have no warranty on the refurbished. I have never seen it. You get refurbished but not even a month warranty.

Apple's price gouging! I dropped my iPhone and it cracked the screen. I was told in their Chestnut St store in San Francisco that it would cost $200 to get it replaced. A new iPod touch is only $225, what are my options when I'm on a 2-year contract. The option is that I'm bitter and that this is price gouging and not taking care of loyal customers. The option I have chosen is to say that Apple sucks whenever I get the chance and to never get another iPhone again. You got me once but not for life. This company is worse by the day.

The iPhone has never worked properly. Getting it replaced or fixed has been a two-month ordeal. Apple and AT&T should refund all monies paid to date and cancel existing contract. Please note that the problem is still not resolved.

After waiting quite some time I have finally decided to get the iPhone in a 12 Month contract because I would need the internet and google features in the near future. On Wednesday I applied for the contract after researching quite a long time where I can get the one I want (white 16gig iPhone) so I can take it home right away. At home I connected it to iTunes as requested to free it but it always said that the SIM was wrong and it could not activate the phone. After 30 min on Optus Customer Service I was told to wait 48h for the activation.

I subscribed to a new contract with apple for an iphone back in May. I subsequently lost my phone on a vacation and during the interim, I stopped my data plan and bought a really cheap phone to use until I got back home. When I got back home I went to go and buy another iphone. Of course they have come out with a new version by this time...

Like millions of others that were drawn by the Apple Iphone, I bought mine in Aug '07 and in addition to the phone purchased a 3 yr (extended) warranty plan. A few days ago my phone stopped working altogether and when I took it to the Apple store, I was told that the phone was water damaged as indicated by the indicator. Therefore my warranties would not hold and I would have to buy a new phone. I found that to be a ridiculous technical judgement (and service) because having owned the phone I know that the worst case contact with water could be a slight drizzle that escaped from the sides of an umbrella. And that is expected to be weathered by any phone. My blackberry never failed me all these years!

I purchased an Apple iPhone when it was originally released in the summer of 2007. Recently, the touchscreen suddenly stopped working, making the iPhone totally unusable. I contacted my wireless service provider, AT&T, for assistance, and they explained that the only way I could get service for my iPhone was through Apple.

There are thousands of new Iphone 3G phones that do not function on the AT&T 3G network (the problem also exists in other countries which use the 1900 MHz spectrum for 3G service).

I bought the Iphone for around $400.00 hard earned cash and since the 2.0 update my e-mail stops working all the time and the phone keeps having to be reset. Now I went and dropped the phone about 2 feet if that and the glass cracked. I thought ok no big deal can't be more then $50.00 to replace the glass... WRONG! TRY $200.00!

In regards to the iPhone article mentioning threads and posts being deleted from the Apple.com discussions forum from those complaining about the cracked cases, I have had 2 post removed by Apple for 'violating terms of use' which included: 1)Discussion of Apple Policies, Procedures or Decisions 2)Off-topic or non-technical posts 3)Non-constructive rants or complaints

Within a week of purchase, my 3G iPhone slipped from my shirt pocket, and fell about 2 feet resulting in a cracked screen. Apple would not replace or repair it under warranty or for a fee. The only option is to purchase a new one.