Apple iPhone Reviews

I have recently damaged my supposedly water resistant phone by just wiping it with a damp cloth. What's worst is that Apple support has been extremely unhelpful in getting an under warranty phone repaired. They have said there is nowhere in New York City or the state I can take my phone to get repaired or nowhere in the country I can even send it till the Covid-19 lockdown ends. But they'll happily sell you another one for full price. Horrible customer service in the middle of a crisis for an essential service!

Bought a new iPhone 11 Pro 256GB at full cost in December 2019. Started having issues with connectivity and receiving calls within 2 weeks of purchase. Since I was travelling shortly after the purchase, I couldn't report the problem earlier. When back in town in later January, reported the problem to Rogers first (provider) and was told to contact Apple for support. Since then, I have made at least 4 calls to Apple support and each time was told to do a iOS update to the latest one available, reset to factory settings, etc..It still has not resolved the issue and now it's May! I'm really disappointed that having paid $1100+ for phone outright, this issue has not been resolved and as a customer had to make a call each month and spend over 45+ minutes to hear the same feedback, "please update to the latest iOS update!!

As 1st when I got my Apple iPhone XR as I was switching to Apple from an android phone. I was ok with the Apple XR phone. I started having problems with apps not working and it freezing up, and rebooting on it own. I have does several chat with Apple Support online using my computer. They said go to the apple store where you live and have them replace the phone this was in 2019. Well after the replacement and all the software updates that has to be done that I seem to notice it mess up the phone and causing more problems.

Boost Mobile sold an Apple phone that was in a recall for screen. I contacted apple because we were under warranty. After waiting an hour and showing them the recall (‘cause they didn't know?) they told me they would replace my daughter's phone or repair. One week later I get a box, put the old phone in, wait another week while paying my phone bill and get the phone (Sprint/boost-locked). I called them, waited 2 hours. They answered. They told me they would call boost mobile in the line with me to see if they could unlock (apparently apple is selling sprint/boost that is not unlocked). After 2 hours hold they tell me they have to go home and would call me in the morning and they didn't.

First off when one has problems with an iPhone X the Techs say it is a Software Issue and not a Hardware Issue. Second one cannot get a AppleCare Support person to respond in writing to your email questions. Talking is not a viable way to maintain a chain of evidence. Third each IOS and OS update further breaks the iPhoneXs connectivity and ability to do complete backups of all files (pdfs and podcasts especially). Fourth having iCloud sharing across your devices doesn't work.

Mt first iPhone. I've always had androids. This is the slowest phone ever having to create accounts just to use the phone. Unable to delete unwanted files that get stored on the phone. There's no way to manage and free up space. This is the worst phone I have ever owned. Look at all the reviews with only one star. It's true iPhone is an inferior product. My review is no star.

This is my first iPhone. The main reason I decided to try the iPhone 11 was because it was reasonable priced. I love the Face ID and the large screen. They both make the phone so easy to use. The security and privacy are great which is another reason I decided to try an iPhone. It took me a while to get used to the iPhone operating system but the user guide was very helpful. The camera has some great features. I think the iPhone 11 is a great phone for a reasonable price.

Changed service to Xfinity two weeks ago and cannot get Apple to release the activation lock off my iPhone. I have been on the phone and computer for over 18 hours and that is the truth. You have to give your life history and now they say I'm o.k. but it will be another 5 days before they remove the activation lock. I have bought my last apple product.

My son took his own life unexpectedly in Nov. His phone was finally returned by law enforcement 2 months after. I kept his phone active because I wanted his images and any possible messages that might have set the stage for his decision. He was mildly disabled and I wanted to make sure he wasn't bullied. When the phone arrived I was going to have hacked but thought I'd go the legal way. I sent in all the correct documentation, only receiving response via email that yes, they removed his password.

I have had a Apple iPhone X since it launched. Connectivity problems have persisted since I have owned this phone. Apple has been no help with the problem. They always say there are no problems with their phones when it come to the Bluetooth or cell strength. My Bluetooth device drops constantly and it does not do this with other cell phone manufacturers. Apple put inferior radios in the iPhone X. At the time of the Apple X launch they were in a lawsuit with Qualcomm. Qualcomm manufactures most of the radios for cell phones in the world. Anyone's help is greatly appreciated. In a society where Bluetooth is so important for hands free use and Apple will not back a defective product that cost over a $1000.00.

Went in after having my screen malfunction for a few days and they were very friendly and helped me fix it within minutes. They hooked me up with some new parts that didn't cost too much so it was overall a good experience.

My mom got us involved in a family plan with Apple for a deal we got for Black Friday 2018. The deal was buy one phone and get the other free. She paid $1000 for one phone, which was how much it cost at the time. Plus we got on family plan and I only had to pay my monthly fee. I was always critical of Apple but it was a great opportunity and I got the phone for Christmas in 2018.

This phone is awesome and feels like a huge upgrade. The internet will debate the minutia between other makes and other iPhones but it doesn't matter. If you upgrade, you'll be happy. Face ID works easily and fast. Thought I'd miss the home button but it turns out it takes about a day or so to learn a thumb-up swipe instead to get home. Cameras and lenses are outstanding, image quality excellent. It's speedy and has a long battery life. It's of course new and ALL phones will have degrading battery life over time – it's just the best technology there is at this time. The Apple ecosystem is a great home for everything. Ties it all together, safe and sound using iCloud. And Apple privacy is the best things going these days. iPhones are merely tools we use. This version is a great tool.

I have had software issues with my iPhone xr since day one. My dictation literally just typed out iPhone EXR. Doesn’t even know itself. Reception is horrendous. But Apple will never admit that. They will tell you that you need to replace your Sim card. The thing they don’t know is that I have a whole stack of new sims. Makes no difference. Hard reset… No difference. Go ahead and call customer “support”, If they even deserve the title of support, and Wait on hold for two hours and get disconnected.

Apple will not respond to my complaints. They refuse to further diagnose my phone to find out while the product is malfunctioning. They did not respond to my complaint through their website nor BBB and closed the report. Extremely dissatisfied with them and would not recommend the UTC Apple location to anyone.

I have been a fan of Apple products for the last 7 years and have had no problem with Apple products until this year. I sent my phone into Apple back in May for a screen replacement and they could not fix it, so I was given a replacement phone. My replacement phone kept going on and out of service and the screen kept going black. I called AppleCare and mailed the phone back into Apple as they mailed me back another replacement phone. This replacement phone worked great until I did the latest update then it completely crashed and kept saying searching. I was not able to make any calls or receive any messages at all.

I just wanted to say that when I called up Apple support when my iPhone was stuck in recovery mode (mind you after I googled it and tried myself). So the first guy made me give him the serial number of the phone and explain my problem he then walked me through all the results I just googled. I mean I have google too right? I don't need him for that. Anyway he then transferred me to someone else which I then had to give him the serial number again and again explain what my issue was!! It took 4 call transfers to finally speak to someone that knew more than me from a simple google search!!

I have been using Apple products since 4 but this time I am so much disappointed. After 11 Pro my heart is broken. What happen is I bought 5th of November 11 pro which was stolen and I never get back. Following week I bought one more 11 pro cause I am really loving with this product. Now my bad luck my phone drop on the well carpeted floor and guess what. My phone broken from back cover. There is no recover they can’t fix???. Whatever it show in demo is absolutely fake.

I'm living in Germany... After 1.5 years after purchase I realized that the glass on my iPhone X is swelled. I went to seller and he said that it is too late, warranty for iPhone - just one year!!! And only Apple has one year warranty. Other vendors have 2 years. Then I went to official Apple store. They even didn't want to waste time on "my problems". They said after one year - every repairs on my own expenses. But there is also law in Germany about 2 years seller warranty (Gewaehrleistung). I went to seller once again. He said that this law will only work, if some independent expert can prove that my device was broken in first year of usage. What the point in this additional year seller warranty then? And how is this possible that such expensive Apple devices (over 1.000 euro) have just one year warranty? Now I starting realizing this... Because they are so unreliable!!! This is my last iPhone for sure!

Mine and my husband’s Apple iPhone hotspot only works with other Apple products now. We will no longer be purchasing Apple phones because of this. My phone's internet is sufficient and if I can’t connect to my Netflix on my television only because I have an iPhone then I won’t have an iPhone anymore. Otherwise I have loved every iPhone I’ve had.

It's a shame that Apple has such a hold over the marketplace. They provide no assistance for issues with their electronics, and let's face it, we all know electronics have issues from time to time. I have been to the "genius bar" for the same iphone 3 times. The last time the Manager stated that she had to "follow her workflow" and replace the display, the same thing they did the last time I was in. The catch is that the warranty will be up in 30 days and when my daughter stated that this issue happens every 3-4 months and that she would be out of warranty the next time it happened (it happened within 3 months of purchasing the $1200 phone), the Manager at the Sommerset location in Troy, Michigan basically shrugged her shoulders. This is unacceptable.

I don't know whom in Apple to contact. Just borrow this platform to send this message to apple. Please fix your bug, your parent control function obviously has loopholes. My 12 year old boy uses a Youtube app to bypass the parent control and watches youtube video when he suppose to eat breakfast or does his homework. If you need to contact me, can reach me at my cell **. We live in Portland OR.

I've been an Android user all my life. Over time, I've become annoyed at Google's incessant monitoring, recording and storing of all my personal data. So, I recently bought an iPhone 11 Pro, thinking that it would be somewhat better than Android. Not so. 1. No audio jack. Consequence: cannot charge and talk on the phone or listen to music at the same time. The Apple store sells an overpriced adapter made by Belkin that doesn't work. 2. Many useful apps available for Android are not available on the iPhone. If there is an equivalent, it's always pay-by-subscription - as opposed to Android, which is pay once.

I bought a brand new iPhone on a 2 years plan in Toronto to give it to my 14 years old daughter, according to the product specification the iPhone XR is labeled water- and dust resistant. It is IP 67 certified (meaning it is designed to be resistant to water when submerged up to one meter for no longer than 30 minutes.). Because of this information I let my daughter hold the phone while walking by the beach with her friend in less than 2 weeks of purchase and my worst nightmare happened. The phone fell from her hand to get covered by water for less than 5 seconds and it went off for good. I confirmed with her that the device only got submerged by a small wave when she picked it up in few seconds but it was totally gone. Then went to service provider who diverted me to Apple.

I recently purchased iPhone 11 Pro Max. Apple has advertised that when you purchase a new iPhone, you get a year free subscription of Apple TV +. When I went to register for Apple TV +, it did show me that I am registering for free one year. But after my registration was complete, it showed me that my credit card will be charged in December after a month.

I have been using Apple products for years. One of the best assets to Apple iPhone X is the Apple CarPlay. Being an insider of UPS safety, excellence, pride and integrity are at the forefront. With Apple products that is just what you get. One small little USB wire provides a huge difference in safety and trustworthiness for hands free safety communication and directional usage. Every facet-every intricate twist & turn-stop signs, street lights are in eye vision on navigation. Approach locations pin pointed-speeds changing to afford you a ticket in advance. All of this navigation provides being able to see the big picture, smooth stops on turn, affording preparation for what’s ahead. Changes from night to day mode. Color change for roadways & pathways.

I started to receive a "No Service" message after an update. When I went to the Verizon store to show them the issue the gentleman that was helping me said that was happening to a lot of iPhone 7s. I just saw a commercial encouraging iPhone 7 customers to trade in their iPhone 7s for a iPhone 11. Apple is obviously doing this on purpose, so customers will buy another $800 phone. Needless to say I didn't buy a iPhone, but I still spent $100s for another phone.

If you want the experience of an stable OS, updates for the next 6 years and good support, then get iOS based phone like iPhone X. I Have been using iPhone X for a year and have not had any bad experience. My next will be iPhone 11 and I'm sure I'll have even a much better experience.

I’ve had a Blackberry, a Samsung, an LG, and a Nokia. The latter of which I dropped from my boat into 90 feet of very dark lake water. I replaced it with an Apple 4S and since then I’ve been an avid iPhone user, passing down the 4S for a 6S, the 6S for and 8Plus, and 8Plus for an iPhone 11 Pro Max. All of which are still in service and working flawlessly. Apple takes pride in quality and their iPhones, regardless of where the components are produced, are outstanding.

Today I visited an Apple store the closest location to my home and after I told in line for 2 hours was advise there was no availability until next week. Rep told me to call the support number where they could assist me! I was on hold and between 3 reps Cheryl, LJ, and supervisor David. After before informed of recall on device that I can receive ground shipping for replacement device the rep stated I had to do a $400 hold on my credit card which exceed the amount I paid for the phone! The iPhone 7 was a refurbished device and belonged to my daughter! After she experienced an emergency on way home home school and could not contact me because of the service issues Apple didn’t give any options nor seem to care to resolve my concern. 2 hrs in line, 2 hrs on call and no solution.

I never did get through. The number I called is only available until 11 pm. Apple keeps charging me for I have no idea what and I can't find out because they don't answer their phone. I will give them a bad Google review. I will tweet it and post it on Facebook. When I finally do get through I will cancel every paid subscription. There is NOTHING on Apple that I use that I can't get elsewhere. I will not spend my money where the customer service is poor to non-existent.

Apple obviously has no type of red flag warnings as to suspicious activity to your account. My shipping address listed with them is the same as my physical address but they shipped out a product to a different address no questions asked. My small town bank does a better job alerting you of fraudulent activity. Shame on this corporate giant. This the world we are stuck with. They have refused a refund. As a result I am broke. Have a great day people at Apple as we are stuck with you. Sincerely, Jeffrey

iPhone display cracked due to overheating. Complained same to Applecare for their help earlier. It’s was cracked 20%. Now after their test it is 50% cracked. Now they are asking to pay money to change display. Case Id is **. Spoke with three different AppleCare guys Amrita **, Venkat and Urvashi in last three days for many hours but got no help. They pushed me to pay money. Why would I pay money when it’s manufactured defects and screen cracked due to overheating issue. Neither I dropped it nor I damaged it.

Hi I have iPhone 7. It’s been 2 years journey, after 6 months battery drains so fast. Always network problem. I can’t make calls and receive incoming call. Also data speed is so slow compared to other android mobile using same SIM. It’s very bad thing. It has high radiation also. It’s in Top 10 world Mobile radiation list. It’s very bad hear. I’m a Phone freak. I will use mobile more. Now I have a health problem from this radiation. Very high headache when I’m using mobile, etc., and also I have damaged my aura also because of this. If you don’t know about it just search it.

I would like to take the time out to acknowledge a wonderful customer service Apple supervisor, Natasha. It all started with one of my many Apple devices, specifically my cell phone, in which the screen constantly blinked causing me the inability to read and compose text messages. I contacted Apple about the situation and spent hours trying to fix the problem with no avail. On my last contact to Apple, I encountered Natasha who exhibited great patience and the commitment to help me resolve the issue. She scheduled call back times and gave me much customer support.

The phone as a device is great, is so good. But if it happens to fall from your hand the crystal on the back of the phone breaks immediately. I have my XS Max since end of March and it’s been already the second time I had it repaired. The first time it fell and broke the back crystal it was in April, I went to the Apple store to have it replaced. But they said that they cannot replace the crystal because it’s attached to the device and it cannot be fixed. The only option was to get another one. Instead, they offered me 700 € (Just one month before I have paid 1300€ for it) and if I paid 600€ I would have get another XS Max. The catch is the new XS Max that they offered me was a phone that hadn’t pass the initial quality control and it’s been resent in production to be fixed. Each time I had it fixed it costed me 120€. I hope the new iPhone they will release this year will have a more resistant back crystal otherwise I will stop buying iPhones.

Until now I owned 6 models of iPhone and had problems ranging from simple defective cable or battery to more serious problems like broken home button or touchscreen issues. Just recently my iPhone SE started to develop a tiny black dead spot at the top-left corner. Unfortunately, this black spot is quickly expanding now. I use my phone so careful and clean, it was not dropped or brought in contact with water. It is a defective touchscreen issue. I lost all my faith in iPhone, I no longer believe iPhone is solidly built, there are tons of complaints out there. Unfortunately, there is no mechanism to hold Apple Inc accountable.

Ever since I got my iPhone it has had problems. It constantly shuts off making it very unreliable. The light blue screen always pops up without the Apple on it but still vibrates and receives notifications but always managed to turn on after countless attempts to turn it on. My phone now, however, will not turn on. I've been trying for the past hour with little breaks but still nothing happens. When it actually does turn on it is only for a bit. There are also many times where it spazzes out while on and types randomly by itself. It doesn't allow me to use certain letters and numbers but occasionally it does.

My daughter's iPhone 7 is less than two years old and the cellular data will not work correctly and the phone doesn't allow outgoing or incoming calls. I went to the Verizon Store after resetting network settings - which didn't resolve the problem. I was advised at the Verizon Store that it was a known Apple problem and directed us to the Apple Store. The Apple Store provided a loaner phone (iPhone 6) and sent the iPhone 7 to their Engineering Department. A week later I received an email stating that I had to pay $319.00 plus tax to get our iPhone 7 replaced with a new one. I attempted to call the Apple Store where I received the loaner phone and was transferred to Apple Support.

I am on my 4th iPhone in 1 year. My last phone which was an iPhone 6 stopped working within 5 months. The carrier insisted that I could only get a replacement iPhone 6 and that broke within 2 months. They would only give me another one of the same phone so I filed a complaint with the FCC and got Comcast. Sadly it has started again with iPhone (I got a newer model). My first Comcast iPhone broke within 2 months and the replacement that they sent me (that was refurbished) cannot hold a charge. DO NOT GET AN IPHONE!

I love my iPhone. It has been fantastic for the past two years, however this particular iPhone 7 was in the series that had a recall for issues with dropping cell service and not being able to reactivate service. I was not notified that there was ever a recall on my iPhone 7. After taking it in to the Apple store they said that I could either wait 2 weeks for my iPhone and use a loaner in the meantime, or I could trade it in for $250 and get a new iPhone for $599. Complete **! I chose to use a loaner iPhone while they sent my iPhone 7 off to have the entire board replaced. This required me to wipe my iPhone. The loaner iPhone they gave me was an iPhone 6 with only 16GB of storage, which they knew from the backup they had me perform would not be able to download my backup which was over 40GB of data.

Hi, my internal speaker wasn't working. My phone was in warranty. So I went to Aptronix, Banjara Hills, Hyderabad, India to repair. The guy denied the service saying there's a slight bend in the phone. I said I cannot see it. He put against his laptop to show me the bend, even then I couldn't see. There was no bend in the phone and he simply denied the service. I simply disheartened with the service of Apple in India. Apple please don't spoil your name in India, open direct stores and service centres. I want resolution for this. Call me at **.

My iPhone 7 stop working when I really need it during my vacation in Europe. I will skip the nightmare that I had without a phone in Europe. When I came back to the State I went to Apple store to repair it. I was told that the cost of the screen is $149 without taxes. I agree to pay but later on find out it is motherboard. I was told that it is “economically not beneficial” to repair motherboard (logic boards) and Apple refuse to do so. After spending whole day on the phone with Apple- they hang up three times, and refuse to give any discount on purchase of another iPhone that it is not 7. Basically I spent $$$ for iWatch, iPads and several iPhones to find out they didn’t care about their customers.

My iPhone XR of 5 weeks suddenly decided to turn off and refuse to turn back on. Apple techs tried forced restart nothing. Took to a authorised repairer who 3 days later decided to look at the phone and it turns on, phones and says, "Come and get your phone," without even checking the phone. 2 days later it turns off again. Return it to the authorised repairer who 5 days later emails me to say he was about to send it to Apple but the phone has now turned on WTF. Apple say they will now look after the issue due to their authorised repairer's incompetence. 1 week later I phone to see where the phone is and I'm told it has been repaired and posted back to me, I will have it in 2-3 days. The next day the idiot authorised repairer phones me to say he has my repaired phone... SERIOUSLY!! The worst customer service and communication and I was supposed to have a dedicated case manager, what a joke.

My son bought iPhone 6 from Apple store from Fairview mall, Kitchener. After 1 yrs 3 months phone has died. It has service station problem, they were not able to fix it. Apple is a big company that's why they don't care about the quality. They only know how to take money from customer. He was a student. He bought the phone from his first month pay cheque.

I have an iPhone 7 and until recently I had no issues with it, until I started an update. The update got stuck at "verifying update" for over 2 hours!!! I googled to learn how to restart the phone, which I did, however, then I had "no service". Believing this to be my carrier's problem (Verizon), I went to the Verizon store. They informed me this was not their issue but something they've been seeing a lot of lately with iPhone 7 users. They tried to fix it, but the phone kept getting stuck at the update - essentially making the phone useless.

iPhone is ok and all but it's still ** up. How some iPhones battery go down so fast???? And how y'all gonna make iPods but y'all chargers suck. Can't even keep a charger for so long until it won't wanna charge the iPhone. Like at least fix y'all chargers before y'all wanna make headphones to a phone that ain't even that great. #androidisforever

Recently both of my iPhone 8+ started dropping WiFi without any notification resulting in overcharges from ATT. The Apple customer service reps went above and beyond in resolving our problem. If everyone would treat customers like Apple then we would all be better. ATT basically said it was not their problem but to contact AppleCare. The only phone support from ATT is offshore and they are either unable or unwilling to transfer to a US customer service center. I have had such bad service from offshore centers I will not deal with them.

I just recently purchased an iPhone Xs through my carrier. After entering a dead zone or no signal zone and returning to an area with signal. My phone still has text option and internet data. But once I try to make a call, the call drops after 8 seconds. It has done this repeatedly until I completely shut the phone off and restart it. I’ve contacted my carrier and there’s nothing they can do but tell me to contact Apple. I contact Apple and they won’t honor their Apple care or warranty without me leaving a $1200 deposit hold on my credit card due to my location. Or I can send in my phone and wait 10 days.

We bought the Apple iPhone XR on dated 10-05-2019 form INVENT Apple Store at Moments Mall Kirti Nagar New Delhi-110015. When we saw the pic in demo on white background it was clear white but we purchased the same model the white background was showing in yellow colour then sales executive as approach us for service center and service center executive convey us that same model comes in three displays white, yellow, and blue. We are highly disappointed. The sales team did not convey about the three displays and they are also not guilty on that, they have cheated us. All the person who are reading this message please be careful at the time of purchase this model. The box can we white, yellow and bluish.

Frustrating because I started using Hearing Aids and Apple was the only phone Bluetooth compatible. Before that I always had an Android. I’ve never used a phone that frustrated me more in my life. The swipe is worthless, the voice dictation I’m trying to use it now I might as well have my two-year-old write it for me and then just correct the spelling. With my Android I used to write volumes to friends with very little correction necessary. I can’t go into all the problems because frankly I’m not interested in taking the time. Stay away from it. Don’t do it you’ll overpay. The Androids are far better now. It’s the reason Apple is dropping in value and will not stop until they correct this mess they created.

Apple phone batteries are the worst performance and battery will dry soon and also battery started bulging and damaged the skin by using Apple phone. Support person did not help at all since it's manufacturing failure for the phone and harmful to use these phones. After hearing skin damages and they did not concern about safety for the phones for who all facing.

Producing a $1k better be supported by value, I just don't see it same applies to iWatch, will do a better job choosing my devices this year. If you look at their sales and brand seems like every year they are falling. Could be due to Mr. Jobs no longer here. We need to be innovated and competitive. Feel like Apple has lost that niche.

Recently my iPhone 8 completely died. It was acting funny for several weeks, like shutting down randomly despite a full battery. The last time it shut down, it would not power back up. Took it to the Apple store and they were less than helpful. Instead of trying to help me resolve the issue or offer assistance, they just tried to sell me another phone! I told them I will absolutely not be making 2 payments, one on a phone that doesn't even work and I was told by your "Genius" - and I quote, "I don't care, I don't make enough to deal with this". I was dumbfounded by that reply and had to leave before I was the one escorted out by security.

I have been an iPhone user for many years and my last iPhone 6s worked fairly well until Apple sabotaged the operating system by automatically updating a phone which ruined the battery and efficiency of the phone, which they admitted to doing, consequently giving us older iPhone users a deep discount on a new battery. Well, that didn't help much and I was forced to look into getting a new phone. My friend had a family plan with Sprint and offered me to get what looked like a "FREE" phone plan under her plan with a lease purchase of a new iPhone 10r.

I got a phone from Apple store and it always had problems with no help from Apple. 9 months after the purchase date the phone died completely. I went back to Apple store in Thousand Oaks Ca, and they said, "You need to buy/pay for a replacement." When I expressed that is unfair for a phone that lasted less than 9 months, the manager response, while shouting is, "This the only option we have. If you do not like it we need to move to another customer." I cannot express how frustrated I am with the poor product and the horrible customer service.

I had the unfortunate experience of forgetting the password for my Apple iPhone. Wow what a pain this has been. I had a video call that I needed to make today and no can do because Apple wont send a link to my email to reset the password a day or more out so I cant reset my password today and lose business. That's a good way to lose customers Apple.

Apple iPhone 7 modem fails 1.5 years old. Apple knows about these failures and provide free replacements for earlier model 7 phones but not mine, even though it is the same failure as the others. Plus, every time I attempt to call tech service, after a hundred diversions, someone answers, tells me they can help me, and then they hang up. Every time. They must get paid for every call they answer. Same phone a year ago, no one could ever hear me (still under warranty), and at the Apple store with my phone just sitting on the table, I was told they tested it and everything was fine. I asked how that was possible, but they just shooed me out the door.

I purchased an iPhone X last Feb 2018. My warranty expired on 2/28/19. On 3/12/19 my phone stopped working. Would not turn on. Went to two different Apple Stores. Told them about this problem and this is unacceptable. They could not turn the phone ON. TOLD ME PAY$549 and get a replacement. Why do they sell faulty products. I even suggested that I would be willing to buy an iPhone XS at a small discount but they said it's a different department. My phone is in mint condition which the person who was helping me told me. Asked him if any other customers had this problem and in reply he said YES. APPLE should publicize this and consumers should be made aware. I am really unhappy with how Apple tried to put their product first and consumer last.

The battery life is basically the amount of lease time of a phone and a customer should not have to go elsewhere to receive an affordable battery. The phone is only warranted for a year and this is why cell phone providers can draw people's in.

I recently bought the iPhone XR. I love it. Larger than my old phone. The new colors are really nice. Love the facial recognition. Only problem was the high cost. $800. I put my phones on TracFone. So of course I have to buy them unlocked.

I have had iPhone for many years, but am now thinking about getting another brand of smartphone. The problem I have is that I never seem to really own the phone. Apple controls the apps that I can use, and the system is continually asking me for my password. Another issue is that when I choose a free app, I am asked for my password and my financial information, and if I do not provide this information, I cannot download the app. I do not carry my financial information around with me and this is a real problem. I feel that the security of my phone is my issue. Apple should provide the security software, then leave me alone. I was actually harassed by the phone to provide a two factor ID. I am going to sell my iPhone 7+ and buy another that becomes mine after purchase.

Excellent products but could a little cheaper for average people. Almost all in our family has Apple product, especially iPhone which is very simple to used. Upgrading almost every new one comes along. Home computer is very good and fast, lots of options too, also excellent for wireless applications.

Your products have built-in Opulence. After a period of time they can no longer be updated. This makes it impossible to update applications.

My biggest beef with Apple is they control your music and apps and require you to be loyal to IOS for most things. But the quality is great and it is a USA company. I have been a Samsung user for the past 10 years but found the iPhone X very easy to switch to. Love the face recognition too.

Fewer words is more my style. Reliable, secure and fantastic customer service. They keep amazing me with their skills and my lack of skills. The customer service is exceptional because I am a dinosaur with technology and they are exceptionally patient, WOW! What a concept.

Does more than I use it for, being older I feel that they should have a day training program on DVD uses to go with the phone. Also always updating makes me wonder why it wasn't better to start with, like constant recalls on a veh, battery life is a at least a one time or more charging and all phone companies should agree to a singular charger for all phones would make sense!

I am 63 years old and have been a android user for many years. I had heard the Apple products were better so I gave the iPhone XR a go. I love it. Its ergonomics are far superior, no more fat fingering, wow. I hated that about the Galaxy 6 keypad and their dysfunctional auto-correct. I’ve added all the apps I used on the G6, they operate better here. I am completely pleased with the move to the iPhone and will gradually transition all my computer bases needs to Apple.

My experience with iPhone is not that great. While the product is stable, the user experience is nowhere near the Android phones I have used. So I limit the usage to basic stuff and use an Android for all major stuff.

Overpriced, Samsung has a better camera but all the Apple-owned apps like iTunes can't be switched to Galaxy. They are glitchy. All you are really paying for is a name. Why do people have to pay a mortgage or car payment for a phone that will realistically only last about 5 years.

My father who is 83 years old forgot his Apple ID Password. He is also living in a nursing home and has no access to his Apple Computer. His phone is now completely Disabled. I (his son) spent over 2 hours with Apple Support who explained that his phone is forever tied to his Original Apple ID and Password unless he can reset his password. One option was to send his phone a TEXT with a code. That does not work since his phone is LOCKED. They can send him an email, but his phone is LOCKED. I, using my computer, cannot access his email since his computer always remembered his password. So, he does not remember his password.

I love the iPhones... I usually don’t have the latest greatest one. I wait a year and then try out the newest product. But I would like to see the prices come down a bit. I’m in the Morley now for a new iPad and am waiting for the prices to get a bit better. Thanks Apple.

I absolutely love my iPhone. The graphics are outstanding. I deepened the colors and bolded the text enabling me to see everything really well even though I am visually challenged. I use it for almost everything. I listen to music, stream TV and movies, read email, search the internet, shop online, play games, and use it as a phone of course. I love the convenience of the apps. The screenshot feature is very helpful! It's a great way to save recipes that I can refer to when I'm grocery shopping. I also use the share feature. I have sent bus schedules and the DC Metro map to my phone making it super convenient to check them and plan my commute. I cannot live without my iPhone!

It was foolish and shortsighted of Apple to discontinue the SE. I don't want a larger phone!! I will have to seriously consider other brands in the future if all Apple offers are larger phones. Having said that, I have been very pleased with the phone, though the battery life has been disappointing.

The voicemail is awful, even on the iPhone 8. I have to plug in earphones to hear it - overpriced as compared to prices of some new Competitors' models. Have been an Apple customer from mp3; to iPad Air, to iPad 2017 and iPhones 6 to 8. Find the lack of an easy connection to flash drives and other ways of transferring files and photos bad. Will not buy Apple in the future unless they improve the lightning connector and a way of transferring files via USB.

My daughter splashed her iPhone 8, which is supposed to be waterproof according to Apple. Customer representative at the The Falls store in Miami was a real jackass and pulled all excuses on the book not to even listen to our complaint. He said “NO PHONE IS WATERPROOF” and kick us out from the store, extremely disappointed, switching my whole family to Samsung!!

Have had five iPhones - love the product and the service. Prices are outrageous and I refuse to ‘rent’ a new phone so I’ll pay $900 for my next phone - but no more after that until the prices become reasonable. Apple needs to become less greedy...

I love my Apple phone. This is my 3rd Apple phone. I never have trouble with it. The other thing I like is it stays the same for the most part no needing to learn a large software change. It is very user-friendly. Mine last a long time. I love using the Facetime feature to see family that lives out of state. It keeps us closer. The camera is great also. My only complaint is that Apple products are so expensive, but their quality is the best in my opinion.

Why I am rating Apple’s iPhone... All my comments apply to Apple’s (a) iPhone, (b) MacBook, and (c) iPad... All of which I own. First, I like the seamless compatibility of Apple’s devices because they sync innately. Second, Apple’s devices reliability is second to none! Communication between Apple devices is dovetail. Third, their apps and software, and third parties approved apps and software works without a glitch due to Apple’s first class quality control making them the Industry leader. Now, while one may complain about the premium price - my motto is - you get what you pay for! Nevertheless, Apple’s devices resale or trade-in value more than compensate for their initial price. Finally, keep in mind that all of Apple’s software upgrades are free; moreover, Apple’s customer service rivals that of Nordstrom’s!

Apple products look better, last longer, perform better, and are much more secure. They may cost more, but it is a small price in the overall realm. iPhones are simply the best and iOS is so intuitive.

I love my iPhone, the only problem I have with them is in a years period of time the battery health and maximum capacity for charge decreases significantly. But overall I find that I like Apple phones much better than any Android phone I’ve had before.

Pretty reliable product. I have owned one for several years and have never really had an issues with it. The phone is very durable. I have dropped mine a few times without scratching it. I've also got a little water on it without any issues.

Apple products work well within their own ecosystem. I own an iPhone, MacBook, MacBook pro, iMac Pro, Apple TV, Apple Watch and iPad and they work well together. Apple however need to worry that their price point is increasing and that may affect the number of people able to afford one.

In 2017 I bought my mother the iPhone 7+ because she couldn’t put some of the apps on her original iPhone! In 2017, the original iPhone still worked!! The iOS was too out of date for current apps, which is the only reason she upgraded. I have the iPad Pro and love it. I’ve been using Apple products since the Apple IIc in the 1980s and Apple products last. They do what they’re supposed to, and you don’t have to be an IT expert to get them to work properly. I can do personal and work-related things on my phone or iPad with no problem. For work, all the enterprise software (Office 365, etc) works seamlessly.

I am photo nut and the camera on the XS is fabulous. Adjusting to not having a home button is not as difficult as I thought it would be. Read various articles with tips and new ideas making it more fun overall.

Love the product as it’s versatile. I use my iPhone to search for information, keep my schedule and reminders. I use this control all smart devices in my home. I use my phone to work and communicate across the world.

I like my iPhone 6 Plus. I like the size, the look, and the features. I'm sorry I only bought 16GB. To do over I'd get 64GB or 128GB. What I don't like much is the price. If they cost less I would have upgraded by now to iPhone XR.

Just got an iPhone after being an Android user for years. The iPhone seems to be faster. I like the look of it and the extensive emojis that are available when texting. I bought a case and protective cover, so I hope to protect it a little bit.

The updates are always the same but take more gb of storage for update. All the phones are equal. No new updates are there but the price is getting higher day by day. Should give the live emoji update in 8 Plus too and should put an update so that portrait mode can be used for selfie in 8 Plus.

The cost of phones in general is just outrageous but a new iPhone is a total sin! Even if you are "renting" though a phone provider the rent is way too much! If there is a way that you could make the cost more reasonable I would be more inclined to upgrade my phone more often.

Could have a bit better battery. Phone gets pretty warm when plugged in and using GPS. Resolution meh and color could be better. Must be pretty careful, phone is a bit fragile. A decent protective case could allow phone to overheat.

I don't like the fact that you have an expensive product and you are ripped off with batteries that don't keep its charge. Also when an iPhone is over 3 years old the consumer is forced to buy another one because Apple reduces the battery life.

Not worth what they cost. Too much stuff on it that I don't need. I know of lot of others love it and that is what makes America so great, freedom of choice. Give me my flip phone back. Not much else to say. Thank you.

I adore my iPhone SE 128Gb because it is small, fits in my hand, and has the ability to run multiple apps without a hiccup. No cons yet. The phone I had before this was a 4s which still works today but is just outdated.

I like this iPhone very much, but it is definitely over-priced. They are solidly built and very dependable, but costly if dropped and in need of repair... I greatly dislike how Apple tends to release "new features" a few at a time from model to model, trying to make us constantly upgrade phones...

I am always amazed at how all of the cell phone carriers hook the consumer with the added features which include the phone cases and earbuds. The cost, by the time you purchase or lease the phone is extremely high.

Apple designs reliable and largely intuitive products. This is in contrast to most other products on the market. I just happen to gravitate toward Apple products due to the factors mentioned earlier.

I am unhappy with my phone because I have no nearby Apple store in which I can purchase batteries or get help... The nearest one is 40 miles away and there is a long wait for appointments. The phone also does odd things when it updates. At the moment I can't send photos and the instructions for correcting this problem are, to say the least, opaque...

This iPhone 10 has constant problems. Touchscreen sensitivity is variable. Blocking important calls but doesn’t block calls I want it to. Updates frequently, nonresponsive. Hard to troubleshoot. Doesn’t recognize face in Face ID unless hair and glasses are same. Has to be reset frequently.

Love my Apple products, reliable but expensive. Really wish price would come down! With that being said you get what you pay for, other phones do not measure up to Apple products. So bring the price down and continue with great phones.

It's is too expensive for them not to support it better and longer. As soon as a new version comes out, they quit supporting the older versions or pull stunts like running down battery life and not upgrading firmware.

This is the worst Apple product I have owned from iPad, iPod, MacBook Pro and iMac. My last iPhone was a 5S which gave me no issues and now with iPhone X after 4 months had to replace the touch screen twice. I am sure that this is my last iPhone purchase and if I could break out of the Apple ecosystem I will.

Excellent quality, innovation, pricey but reliable and gives unified experience from one device to another. Data protection and security is good. Continuous up to date refresh with technology. In the recent days, the innovation part is slowing down and no longer the market leader.

I have several Apple Products which include iPad Pro, iPad, iPhone and love all 3 for the consistency and long lasting abilities. I like the fact that they are made with quality and stylish. I am looking to purchase the new iPhone, however it's way too expensive and really adds nothing to the phone for the price. I will not pay for it and have thought of switching to new different brand phone instead; since there aren’t new benefits - no reason to pay that price. That said, while I prefer Apple Products, They need to come down in price. Simply not affordable.

Great product, too pricey. Since the product is in its 10th release, one would think the device would be more affordably price. Yet the price point keeps increasing gait each revised product.

I like the brand. It seems to be durable and the sound and screen images are good quality. What’s very annoying is the fact that you can’t use other brands’ lower priced accessories with any of these Apple products without running a risk of damaging the devices. I consider that a monopoly.

I’ve always been pleased with my iPhone from first phone iPhone4 to current iPhone7. I have found the phones to be very durable and easy to use. Apple Support reps are the best. They listen well and have very helpful suggestions. My issues are always resolved.

As an Apple user of several different things, I like the fact that they all work in a very similar way. It is also easy to sync them. As a senior citizen, I find it easy to use Apple products. I would not hesitate to recommend this product to anyone.

I think Apple is a communistic product. They charge way too much for a product that they will not allow updates on a couple years later... Also, they changed the photo downloading program and I LOST MY WEDDING PICTURES. Hate how they try to decide how we will be keeping our memories in their Cloud, delete them if they delete from the Cloud.

I have had two iPhones and two iPads in the past. Customer service is great when I’m confused about something (I’m not real techie). But I have read that Apple slows down the battery life on purpose after a certain time to encourage a new upgrade. I think quite frankly that that sucks. I am a loyal customer but feel unjustly treated. I’m now looking to upgrade to a XR or XS but cannot make up my mind.

My iPhone has an issue of poor voice call quality. Esp. when it is on speaker mode I got complaint that other side they barely hear me. Apart from that it was working fine. It has good picture quality. I have noticed that nearby pictures are stretched at corner.

Overpriced and too many updates. Too many new models introduced (every year) making older models almost obsolete. Tech support is time consuming. AppleCare should be free for the first 90 days after purchase.

With Apple's long engagement in the device business, I was surprised that my phone was so "problem-ridden". It had feature and battery issues. When I went to the Apple Store, it was a "free-for-all" just trying to get service, and the technicians involved did not have the ability to make a decision about replacing the phone or recommending a next action. I can remember back to the Apple-IIe computer. Back then they had a great orientation to the customer. Today, I prefer companies like Samsung - just wish Android had a better structure.

I'm highly satisfied with my iPhone. The most powerful statement I can make is my 85 year old father navigates through his phone like a millennial. We both own the iPhone 8. When I took him to upgrade from his 6, it took less than 5 minutes for him to gain his confidence with the new phone. He does all his banking with his iPhone, uses the Wallet feature and consistently is on his phone using Safari, playing games. He easily connected his phone to his Bluetooth enabled automobile, and prefers using the navigation applications on his phone rather than the factory installed GPS on his 2016 vehicle.

I find my iPhone very easy to use. The learning curve is very gradual and most of the time extremely intuit. I would never go back to a Samsung or any other product. When I decide to upgrade to a newer model I find the transfer of existing apps etc. very easy.

The phone is an awesome product. I just think it could be more durable product, the device should be able to withstand daily life without having to cover it with an additional product. The device should also be supplied at much lower price, there shouldn’t be a reason for the price point, other than greed.

It's a so-so phone. Not impressive but it works well-most of the time. Compatible with my Macbook pro. Price is steep and deals aren't available too often. Probably will go with another brand next time.

I find using the iPhone so much easier than previous cell phones that I have had. I have everything at my fingertips so that is a plus. The only downside is that there are products out there that are not compatible with the Apple iPhone so you have to be careful what products you buy. I currently own the Apple iPhone 7X and I’m quite content with it. The speakers are very good even though I sometimes will also use a Bluetooth speaker to get more sound. One thing I do miss is fun ringtones. It’s hard to find ringtones that I can use on the Apple phone besides ones that are only available through Apple.

The only negative is case slickness, I always buy a protective case to keep it safe from drops. I have a 7 Plus and am considering a new X model, but will get another case to protect it just as in the past.

Apple is very greedy. They would not unlock an item I had a receipt for. They want me to buy something new. Buy something else it will cost you less or buy it from a pawnshop second hand. Good luck.

iPhone is a good phone overall but it costs too much. I got mine at a reduced price at Radio Shack special deal and then I paid for it again at AT&T when they switched their data plans around. When my iPhone wears out I will probably go with another brand.

We have used Apple products for about 8 years now. We love that the battery is internal and that we don’t have to remove and reinstall it like we did with androids when it would “hang up”. The camera is great, it functions well, keeps a great charge and has unlimited features and apps. Very pleased always.

I wasn’t on the iPhone bandwagon at first cause like most people I saw the price tag and thought it wasn’t worth it. But it totally is! The support is unlike others where you have to practically be a programmer to get it how you want it. The interface can be hard to figure out at first because it’s SO user-friendly.

I've had mine about 2 yrs. Not real proud of it. Everything else I have is not Apple. I can't get them to sync. I'm just not comfortable. But it's too late, we can't afford new phones. It is just too fancy for me and I can't run it like I could the Samsung, but by now they have probably gotten too fancy.

Genuinely love Apple products. However, the increasing cost makes it less appealing. The whole battery/device slow down make me look at the company from a totally different prospective. With devices as expensive as they are, I would hope that Apple won’t pull that kind of stunt again. I was forced out of my 6 Plus and the very next week information came out about the battery slow down. When technically, I had to purchase a much more expensive device that wasn’t necessary.

Apple products are very good but the prices are exorbitant. There’s no way I can afford to upgrade my iPhone 7+ ever. I want to get the new iWatch but it too is much too expensive so I will have to stay with my Fitbit Blaze.

My iPhone 6 has been a real workhorse. I use it extensively for navigation, as well as common communication functions, as well as a financial calculator. I recently replaced the battery at the Apple Store which has given it a new lease on life. Very easy to use, and I don't know how I could live without it.

Great phone but horrible pricing the last two years. I have an iPhone 7 Plus that I just had the battery replaced in because I will not spend 800 for a subpar phone and will NEVER pay 1200 to 1400 on a phone. Android has come so far lately and the OnePlus will more than likely be my next phone. 600 for a flagship phone that would cost 1500 in Apple dollars.

Overpriced products that make Apple CEO one of the wealthier ones on the planet. Apple puts their money in off-shore accounts to avoid paying taxes. Not a good citizen. Products work as advertised; the new releases often have bugs that should have been worked out prior to roll-out.

While I love Apple products, the prices keep increasing putting many of the products out of reach of ordinary working people. I don’t want the products “cheap” but I would like them affordable. I have an outdated iPad that I would like to replace, but I can’t because my phone will need to be replaced soon. If prices were a little more reasonable I would consider replacing both.

The Apple iPhone is very good product. I recommended to other consumer keep use this product and I think is different. And original Apple is the new brand of the future because this brand change and work with the new generation.

Excellent performance and quality of all the Apple Products and services I own!!! The whole Apple eco system has revolutionized the personal computing, entertainment and communication industry.

I was a diehard Android user until I switched to the iPhone and now I can't see my life without one. I love the versatility although I miss being able to multi task with the device but for what I've lost I've gained so much more.

I had my 7.1 for years, free phone, lack of features slowing it down. Very durable, used it on construction sites. Used it for phone mostly, saved me an amazing amount of time, weather, pictures, texting, and info storage.

I have the iPhone 8 Plus. I bought it new. But I took one photo with the phone and then I wasn't able to take any more photos. The camera stopped working! I have been to the Apple store a couple of times, but was never able to spend the hours it would take to fix the camera for various reasons. So now until I can find the time to sit around an Apple store for hours, I have an iPhone with a useless camera.

As a senior citizen, I have found that my iPhone is more convenient to use. I find that the larger screen on my 8+ is large enough for me to read but I sometimes wish it would not auto-correct... they "correct" to the wrong words.

I love my iPhone. I want to upgrade but I want more storage space and do not want to pay a small ransom for it. This is my second phone from Apple and it has been paid off for awhile and is now starting to be less than reliable. Some say that is by design. Maybe. Anyway, overall, these are great phones that offer a variety of apps and abilities. If only Apple offered a discount for loyal iPhone users. That would be great.

Can’t live without my iPhone. I have the 5SE which is the second one I’ve owned. Very easy to use functions and I like the smaller size. I believe it wb disco tunes sometime in 2019 which is unfortunate as I don’t believe there will be a “finally” iPhone after that. Everything about this phone is excellent and Apple is constantly updating which keeps my phone current.

Paid way too much and it did not work as well as my old Android phone. Has already been repaired 2 times under warranty. Flaky, short battery life and unreliable. Restarts itself randomly. I will get rid of it as soon as my contract expires.

I like iPhone and iPad but prices are outrageous and keep getting more expensive. I wish they could design a better non-glare screen and better batteries that last longer. As a senior and retired, people over 65 like new gadgets but fixed incomes will limit what we get. Baby boomers should be considered since we are huge number of consumers.

Phone security is my biggest concern when using banking apps. Apple has never been breached by hackers and that is so important. The iPhone has proven to be a hardy World phone when unlocked and traveled all over the world with my daughter and me, allowing us to stay in contact from Patagonia.

I do practically everything on my iPhone. However, it seems with every iOS update the battery life shortens. I have a Mophie battery case plus a power brick I have to carry around with me. I wish Apple would improve the battery life in these expensive phones!

I love my iPhone. This is important to me and will never buy another! I find it user-friendly, support staff is awesome. iTunes staff is awesome. Quality is sublime. Never take my iPhone! If I can learn about iPhone and master it anybody can.

I had decided to replace my Apple iPhone 4s with the Samsung galaxy s7 and I am sorry I did. I still have my old iPhone 4s going strong in addition to my Samsung which is due for an upgrade in a couple of months. I will most likely go back to Apple. They seem to never break and I love the ios apps.

Once you have an iPhone, it is next to impossible to go back to Windows or a droid. The phones are extremely expensive and they update often. I have not had any problems with my phones, however once they reach about 12 months old, the battery life doesn't last as long as it should.

I needed a battery replaced in my iPhone, they sent a next day air pickup, fixed the phone and had it back in 3 days. They called, help download and reload all the info on my phone. They were very helpful and easy to work with.

Disappointed that texts cannot be copied and sent to my Gmail account. Some of my texts are too long to just take a picture as they are from my tenants that cover a sequence of events that need to be printed for our paper files.

I love my iPhone. This is my third iPhone. They are reliable. I take pictures all the time and they are great. I always use Talk to text. I’m definitely a Apple person.

Not business savvy. No area for schedule text message, or grouping company numbers and individuals without purchasing apps. Too much extra purchases to make phone work the way I need for business comfort. Let’s not talk about storage and back, that comes free in Android note phones.

Have an iPhone 8. Its portability and functionality are phenomenal. Except for creating and editing Word or spreadsheet documents, this device provides for all your computer needs. One annoying feature is trying to get to the screen with the calculator, flashlight, and screen lock. My hand jester is just not cool enough most of the time. Also updating the phone’s software is when it wants to do it and I have no control of it and it does it at the most inopportune time.

I have only had my phone a few weeks. I am learning how to use it. It is intuitive once I can log it. Seem to have some difficulty with that. But I am amazed at all of the functions and things I can do on my phone.

My iPhone was given to me a few years by a friend. She had updated. I was grateful for this gift. As a senior citizen I was hesitating spending the money. I also need very expensive hearing aids for my impairment. The iPhone gives me the ability to text and receive also, This helps when my hearing is not good. Currently my hearing aids are hooked up to my iPhone so as to help me hear conversations a little better, but still prefer texting.

I received an iPhone SE as a birthday gift as a replacement to an earlier model. The new phone is just amazing. I was easily able to transfer all data from my old iPhone. Now I am able to do everything I did earlier and also take excellent photos with my new iPhone. Very happy with it indeed.

$1,000 phones are absurd. I bought a 6s on eBay for $200 and it is fine. It does everything I need, still looks and functions well due its high quality construction and design. Amazingly, my daughter's iPhone is still just fine despite the fact that she regularly drops it, throws it (really!) and uses it as a club. Really.

They get your credit card # and nickel and dime you forever. They set up their system to exclude competitors. Example, I have a subscription to Pandora. They did an “update” and removed the app. I cannot reinstall. I have had Windows and Android for 15 years. They are more open and not proprietary. Apple is intrusive and extremely irritating. The iPhone was returned and the 18 month iPad is on probation.

I think Apple products are one of the best if not the best. I also think that they are little pricey. They also will we move beans and not think about their customers as much as they should. The iPhone 10 Mac I didn’t know how to turn it off.

I’ve had an iPhone 6 for the past 2-3 years and am very disappointed with its inability to hold a charge. If that is a problem with all of the iPhone 6 models, Apple should have replaced the faulty batteries free of charge. Apple’s customer service leaves a lot to be desired.

I hate the downloads on all the Apple products. They change what you have set up for your use. The last download wiped out 1,000 pictures that I use in my work and all of the albums. Their cavalier attitude about consumer usage is deplorable.

Cost is prohibitive, especially when considering that the product dies in two years or less. New features in the latest iterations don’t seem as innovative. Also, security is more of a concern with Apple products today than it used to be. I do like and appreciate the design.

Products are too pricey. Products have high quality. The computers are great. I still own 2 iPhones with no problems. Also my wife has an iPhone and an iPad no problems with either. The only problem I foresee is when there is an upgrade the price always goes up.

I have owned 6 diff iPhones over the years. My iPhone 6s+ camera broke after about 6 months and they will do nothing to help. It is EXACTLY the same problem the iPhone 6 had. I even read it’s the exact same camera! However, since the 6s+ is listed on the recall, they won’t help me. It’s so wrong to not consider the value of a dedicated, return customer.

Quality materials & ease of use, security and privacy are the best for Apple iPhone and all products, clarity and customer service online, phone or Apple Store. The entire structure is so effective and efficient with ease to get support or help.

New products are more buggy with each and every release. Steve Jobs would be losing his mind. Shouldn’t these products be getting easier to use and less problematic? And what about the price??? Apple products are waaay too expensive!

I have had iPhones for years and don’t have any problems with them. Only after a few years of phone it started slowing down. Sometimes it would blank out from app I was using but overall it was good especially for service.

It’s okay for the 1st few years. Due to software updates and OS updates slowly becomes obsolete until it is useless requiring you to buy yet another phone when your existing phone should work just the same.

The phone is fair and not as good of quality as Samsung S8. Good compatibility for carrying. Price is a bit high for the quality offered. All in all I feel the Samsung and others are a better value. Thank you.

I wish you could do some of the things that Android devices provide. Like putting things where you want to on the screen or adjusting things to your own likes and needs and not fitting in Apple's “box”.

First iPhone I have had that does slow down 6 months after owning it. Good battery life. Still has the home button which I like. I have the iPhone 8+ Bigger screen is much better than the smaller option and older phones.

A very sturdy and reliable phone. Unlike android each update does not slow the phone down. Always works without delay and allows so many functions including the accessories. I haven’t had as many problems with Apple products as I did with Android. I would never think of going back to non Apple Products.

Not user-friendly and suggestions don't work. Bad app interfacing and hard to navigate between functions. Notifications and privacy issues. Seems to control you rather than you controlling your device. Short battery times. Appointments must be made sometimes weeks in advance with long wait times even though you have an appointment. CS reps are not knowledgeable. Very frustrating.

Totally fed up with Apple. Everything you require you have to pay all the time. Filling games I use to play on my 3s are no longer free. You purchase them through Apple. Plus all the apps now have in app purchases.

I have had the iPhone 6, and 7. Seems like not enough storage w/ the iPhones and it requires you to buy more memory for iCloud. Camera still not as good as some of the droids. To pay the money I pay should have a great phone.

I really like Apple’s iOS system and how everything works so well together. The apps are better screened so you are less likely to have problems with privacy or other problems. Everything is very intuitive and even the very young and very old alike can pick it up and be fluent fairly quickly. I love that everything is backed up in the cloud for free. If you lose your phone or it gets destroyed you can get a new iPhone and have everything exactly like the lost iPhone in less than an hour!

iPhone owner since 2012 & wouldn't use anything else. My iPhone 6+ still works great & was easy to get used to. Many friends have Androids & although camera shots are sometimes better I would never trade my iPhone for an Android.

Apple products are expensive, but good quality. I have had Apple products for about quite a while. I started with an IPhone 4 and an iPod 2 and upgrade from there. I got the first phone from my phone provider. I tried other phones, but I like the iPhone and am very familiar with the other products.

Product is good but ridiculously way too expensive. Apple sells unlocked phones but I have a locked phone from Sprint so am unable to change carriers. Bad policy. I feel ripped off. Price reduction just after I bought my iPhone 7. Again I feel ripped off.

The iPhone 7 is my first smartphone. I love the access to the internet, apps that let me check the weather, subway and bus schedules, Lyft reservations, maps and quick answers to queries...and the cat videos, of course. LOL. I don’t read newspapers, books or watch movies on the phone. I’m not interested in playing games, etc, on the phone. I use it for the basics and it’s fine for all that. Oh...one thing that is really useful is the camera. I am a beekeeper and can take great closeup pix of our bees and email/share them with my beekeeping teammates and document the progress of our hives. I loooove being able to do that. I’m impressed by the quality of photos in low light.

They're good. I like but are too pricey. I wish I could have a newer one. They're too expensive and the only ones I know how to work these ones. These phones don't have all the goodies. Mine is iPhone 5 but I need an upgrade to newer one 'cause some app stuff need to be upgraded and but I like.

The latest iOS upgrade damaged my iPhone 7. Prior to that the phone was working fine, including the docking/charging interface. However, I have now been told that I must pay for the entire repair because the doc has visual damage. I was told that this is Apple policy. In every other world, if you broke it, you fix it. Apparently, not so for Apple. The supposed damage to the port is cosmetic only. But now we are stuck with a logic board that was damaged by their upgrade. The $319 price tag for this repair is unfair. I can buy a new iPhone 7 in the box for nearly the same amount.

I had an iPhone 6, with a consistent call drop problems, my wife had a different phone and she never had to face call drops in a big city where we lived, definitely it was not a mobile network issue. Whenever I went with such problem, they just happen to replace the phone and pray that the new model don't have same problem. That problem existed long enough to make me tired of going for another replacement

My iPhone 7 32GB stopped working. I was getting no service to my phone and receiving an error about needing to update cellular etc. I called My provider (Verizon) about the issue. They stated my specific model A1660 has a known issue which Apple sent out communication about **. So I went to Apple and submitted my phone for repair under the impression it would be fixed at no charge of a component for the main logic board had an issue. Later I received a email and link from Apple stating the repair would be $319. The link led to the repair status. The repair status was really vague meaning it didn’t say what exactly was wrong. So I called Apple support to get the details.

I have an iPhone 6s which is creating a lot of problems in charging as it takes the entire day to get my battery charge fully which doesn’t even take 30 mins to drained out... Today when I took it to the service centre the person there told me that it will cost 3500 for battery replacement and 1200 for cleaning but he is not at all sure after which my phone will work fine... I went there thinking it will be useful in getting my phone repaired trusting iPhone but I would rather buy some other phone which actually gives the best service... It's your phone’s problem. You should give replacement or a proper repair of phone which he fail to give me. Almost all the members in my family use iPhone and even I had plan to buy iPhone XR but after seeing your pathetic service I would rather buy a brand that is good at its service. Disappointed. Suggest others also to think twice before purchasing any iPhone.

My daughter purchased an Apple iPhone X in October. The screen became damaged so she had it replaced locally to save money. It was necessary to wipe the phone clean. She couldn’t remember her password so she called Apple for support. No two stories the same from two different people. One said 24 hours. Another said 4 days. Another said one week. She had proof of purchase but it made no difference. I was finally told it would take 13 days to reset the password. Ridiculous. They don’t care about their customers. I have several iPhones, iPads and an iMac notebook computer. Stay away from their products if you want help with your problems. I see they get 1 star for their support ratings. That sure isn’t a surprise.

I use the the iPhone 5 because it is the only one you can use in daily life without it being damaged in your pocket. Screens break, chassis bend and water can damage all the new ones. If Apple continue to provide products which are not suitable for daily life then they will soon lose me and my family as customers. As I see their products are not fit for purpose. The costs of repairs are nearly as expensive as the phones are to buy, if they can be repaired at all. This shows either very poor engineering of a product or very clever marketing where they make even more money repairing a product which was never fit to be sold in the first place.

DON'T BELIEVE IN WATERPROOF! Apple advertise iPhone X as a waterproof device. You will spend more than $1000 and your phone die after a little drop of water. Apple marketing department is very strong, and people believe to them. And my experience with Apple was good until now. I had my phone less than 10 month. I am disappointed with this product. My phone doesn't work anymore, I lose all the information which I had there, and my phone doesn't turn on. Service center tried to charge money for repair, even when warranty still available.

After updating my child’s iPhone 7 model A1660 to IOS 12.0 I received a message saying “Cellular Update Failed”. Interestingly the iPhone had been working fine before until the update. After researching the topic I came across a number of threads for this problem and about the iPhone 7 “no service” repair for free. The phone is one of the model numbers included in this repair. I made an appointment and took the phone in for a repair. At the store they let us use a loaner phone in the meantime, after about 15 days I received an email and a text message stating my phone was ready to be picked up, so we went back to the store, asked for the phone and an Apple employee went inside and brought the phone back, switched phones and rapidly gave me a paper that said “during our inspection we found other components damaged so the repair couldn’t be done.” I asked what needed to be fixed?

My friend took her phone into Stonebriar Mall in Frisco, Texas to have the battery replaced with this $29 special. Her English is good, but not perfect and she waited SEVEN hours with a 4 year old. After she finally got it back, they had scratched up the back cover. She was so tired and upset by this time that she did nothing about it. Today I called Apple Tech Support and the gal was wonderful and *seemed* very sorry, but I had to get some numbers off the phone so was given a case number to call back later.

I totally agree with Jayne of New York stated that Apple hiring unhelpful people in NYC in their Grand Central store. I arrived on Tuesday, 12/18/2018 at 10:55 a.m. and fill up my information to see a technician and was advised 10 minutes waiting period. I waited for a good 30 minutes and I asked with another gentleman in the front and he said the same thing – ’10 minutes’. Finally, after 1 hour, I started make a scene and argued. It just within 2 minutes a technician came and fixed my iPhone in about 20 minutes.

My iPhone 7 would say no service all the time. I looked up to see if Apple had a recall for this issue. I found out they had a recall on my phone. I dropped it off at the Apple store to fix the recall no service issue. Two weeks later I called to see if my phone was done, it was not done. Then I get a message from Apple a few hours later stating I owed 40 dollars in order to fix the recall. If I would not pay them they would send my phone back without fixing the recall. I never received a recall notice from Apple either. The recall notice was supposed to be sent to me in January 2018, I never received it. I will never buy another Apple product. The customer service is horrible.

As we age, our fingerprints fade and eventually disappear. iPhone iOS 12.1 forces users of the Keychain feature to access it with a fingerprint - but does NOT allow older users to turn the damned thing OFF! We are therefore unable to input the access information manually. If this is an "upgrade," I'd sure hate to see a DOWNgrade...!!!

Unbelievable. I forgot my Apple password and instead of just being able to reset it, I was informed I'd be receiving a set of instructions as to how to do this early Oct, which never came. Neither did the one per my 2nd request. First call to Apple Tech yielded nothing, I got told my account was in "recovery mode", and I'd receive an email to remedy the situation. It, like the previous 2, also never arrived. I called again this week and more of the same. Someday, a text is supposed to come enabling me to create a new password, and meanwhile, I can't log in to iCloud, can't do any app updates that either. This is unreal. I thought Apple was a lot more efficient, on-the-ball company than it really is.

My daughther's iPhone cannot make or receive calls. Isn't that the major function of the iPhone?! Apple has determined that a small percentage of iPhone 7 devices may show "No Service" in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board. BUT WILL THEY REPAIR IT?! No, they will look for other issues and then tell you it's $140. WHAT A rip off. Great customer service, APPLE!

I got my Apple iPhone 6s from my girlfriend after losing yet another Android on holidays. I have always loved Android... easy to use... dependable... inexpensive accessories and parts and way more apps to enjoy. However I thought I would jump on the Apple bandwagon and give the phone a try. The phone is dependable yet seemingly simple, lacking (in my opinion) the “features, apps and pizazz “ of Android. My real issue with this phone is the last update apple did to iOS 12 (and then 12.1). Almost like clockwork my battery life disintegrated. You can watch the battery almost countdown like a clock as you perform the simplest tasks like reading the news. Oh ya I went online and followed all the recommendations to save “juice” but that only helped little bit.

I've bought 3 iPhones, and this is my last! iPhone 7 has internet connection issues on some models. I made an appointment with Apple Genius Bar after I spoke to someone at Apple. I explained my problem with "no internet service". He told me he'd set up an appt at the Genius Bar and based on what I told him they would replace my new phone. The woman spoke mumble jumble. Trying to tell me my Verizon service is the best. She has T-Mobile and gets no service. I didn't need a history of her travel experiences with T-Mobile. Not only would she not replace my phone, she said I should buy a new battery since it's only $29 until the end of the year. My phone will soon be turning off automatically. The upside was that once they opened the phone then I would probably need a new one??? What kind of bs is this? I am totally done with Apple. They're hiring morons in NYC in their Grand Central store.

I work in customer service - and I am absolutely appalled and disappointed by that the way I was spoken to and the lack of ‘customer service’ from two agents. WADE & BRAD ** who was literally no help at all. Refusing to give me a refund, as the game I purchased from was experiencing technical issues. Might I add - which was not the first time. Absolutely the worse customer service experience ever. I contacted the game directly via email and showed the support advisor Brad **. Still, didn’t resolve my issue or even care. Wade was the biggest ** I’ve come across - worse experience. I can’t go with Apple anymore, they’ve been nothing but truly disgusting and not helpful one bit.

I bought a new iPhone X from ATT. Took it home and it was broken right out of the box. It stated on the phone that the face recognition camera was broken. The touch screen did not work well either. I talked to an Apple rep and was told it could not be fixed. It took 2 hours on the phone to told it could not be fixed. My choices were mail it to Apple or take it to Apple 60 miles away or return it to ATT and pay a $45 restocking fee. I live alone and need a phone. So between Apple and ATT I had a terrible and expensive day.

Apple iPhones carry lots of junk inside them like deleted pictures, cache, temporary internet files, crash dump etc. These things occupy room on iPhone making a innocent user to think that they need to buy new phone. Apple has great product but they have no interest/intention to be fair to innocent users to provide tools to clear these junk files so that phone is usable. I cleared few GB of these junk files and my phone is in much better shape now. Being a tech savvy I could do it. Why can't Apple care for users and provide them tools. Feel horrible about Apple's unfair intentions.

I decided to download some updates into my iPhone on Oct 25. I pressed the button and put the phone down. A few minutes later I looked at the phone and it had Activation Lockout. I do not remember the password (stored in the phone). I spent 2.5 hours on phone with Apple support who finally told me to go to Apple store. I did that on the 29th. After 20 minutes they told me go home and support would call in 4 hours. They sent me an email that they would contact me on Nov 9th. I did nothing wrong for them to send the activation lock and I have to wait 2 weeks for them to do something about what they did. I will never buy another Apple product.

I purchase an iPhone 7S less than 2 years ago, I'm still paying the payments to my wireless carrier. While I was sitting in a car (passenger seat of course), the iPhone just stopped working. No the phone was not dropped, I was trying to call and all of a sudden, its mic stopped picking up sound. How does a nearly $1000 device simply stop working on its own? It was working few minutes earlier, and suddenly... stops working.

My daughter, 13 yrs saved 1 yr to purchase her first iPhone X. The phone was set-up to receive an ID. Account was frozen because Apple believes someone else tried to activate the phone. Was notified 4 days and to try again. Went to a local Apple store on Sep 19, was told this happens often and nothing can be done and it's a known issue. Called support Sep 19 with no resolution. Was emailed a recovery ID link to an Apple website, but an ID was never allowed to be set-up!