Apple iPhone

When I went to the phone I saw it was Apple ID protected. So, I sent in the request with all the info again...Again stating that I need the content of the phone which I purchased. I received the second approval and told the Apple ID was removed. What they didn't make clear was that remotely they had also erased all the phone's content. I learned that when I took it to an iPhone service center and they told me.

When I called today 2/13/2020, they confirmed that the phone's entire content had been erased.. Where was the SERVICE. They didn't even bother to read why I need the phone's content. They should have asked me first. I have no way now of knowing what the crisis of his life might have been or have any memories of his final days. I am shocked. I knew Steve Jobs..but I will never purchase another apple computer of iPhone again. People need privacy, but there are legal options when it needs broken.

At first, I liked the phone. I did notice a few problems right away, such as the phone not working in certain stores although it was minimal. For example, at one grocery store, the phone would not call out, no internet, no WiFi, and texts would not send till I walked out of store. I just assumed the store(s) was blocking my phone but everyone else was using their phone, no problem. I also noticed if I was in a tall building or underground level, if I made phone call, person would not hear me and hang up. So every time I stayed at a hotel for business, I’d have to go downstairs to use the phone.

The real problems didn’t begin till about March 2019, a few months after getting phone. I went to use it one day and person could not hear me, like it was totally mute. This was every phone call. I could talk to my phone, pass vocal tests, yet it would not work. I assumed it was a software issue and I’m pretty comp. savvy but no luck. I even took it into Apple specialist who could not figure out the issue. I didn’t have the ability to send the device in at that time. Months go by, and I’m still walking around with a phone that doesn’t work. I can text and use my headphones but that’s it.

One day, while using my headphones for a podcast, I decided to test something out, and since the headphones have microphone capabilities, I wanted to see if they would work to take a call. Sure enough, they did! I felt silly, because I’ve been using these headphones for months and never tried that. Two months go by, and the headphones mic stops working and I can only use them to listen again.

I buy the same exact Apple earbuds, which was overpriced, I got 1 day delivery on them via (you know who), they shipped out an hour after the purchase, yet it took 11 days to arrive. Never had that happen before on a prime item. Anyway, those headphones wouldn’t work for the mic, but I used them to listen to stuff, which was the last thing I could do on my phone.

The headphones worked for a week then stopped. Can’t listen to anything out of them anymore. I threw the other ones away, a day before these ones stopped working. I can still charge my phone and plug it into a speaker — if it works in the speaker, I would think the headphones should work but I don’t wanna buy another pair when it’s probably the phone. I’ve only had this phone for 13 months, it hasn’t worked and my mom and I are still paying for it..!

See, my mom got locked in a 3 year plan, which was required for the free phone. My mom also purchased insurance on the phones for those 3 years, but we weren’t told till I tried bringing my phone back in the first 90 days, that the insurance only covers the paid phone. My phone has no cracks and has been taken care of, and we were told that via testing, this phone was more than likely defective when we got it. It probably was refurbished, and they can’t find anything wrong with the sound card and it’s passing all the tests, it’s been reset, yet they cannot get the receiving sound to actually work.

I was told I can’t get it fixed because they can only fix the cracked glass/phone, fix the speaker, or charging system. It would cost about 500-600 to do, but I have a unique case, so it might not help, they said. I asked if I could get a new phone, even if I purchased it myself but they said I couldn’t until the plan ends. I can’t add a phone either. And worst of all, I can’t cancel or stop the plan, even though my phone is broken.

To top it off, I didn’t realize this till a year after having the phone, but my mom and I together went to some of those places that have been blocking my phone since day one, and she has the exact phone I do, but her phone would work perfectly fine, while my phone says “no service”, till the moment I step outside. I don’t have this problem everywhere, but probably 30% of public places. Additionally, when my mom heard how low my sound is compared to her phone, that stunned me. I just expected crappy sound cause laptops, tablets and phones typically have crappy sound so you in turn, buy an audio system. But the sound of my mom's phone is twice as loud as my phone. That stunned us and I wasn’t even aware of this till December 2019, a year after getting the phone.

At that time, my mom also confessed to me that the phone wasn’t really free, it was a scam because she’s paying these hidden fees, which pretty much pay for the phone. I am stuck with a phone that doesn’t work, I’m paying for a plan, and I’m stuck for 2 more years. After fighting this with APPLE, I finally was able to communicate with a supervisor and they will allow me to drop the plan, after sending my phone off again, to determine it can’t be fixed. This was right before I ordered new earbuds and the earbud/headphones aren’t working. I’m not going to give Apple any more money, so I’d rather pay a thousand on a phone from android/Samsung.

It is clear to me that Apple cares about one thing only... QUARTERLY PROFITS. How can you let Samsung surpass you in every way possible? How can you put an outdated technology in a premium phone? How can I go from three bars to one bar after buying a brand new phone? Deny deny deny…That is the Apple way!! You would rather pump out a shiny brick every six months at the retail price of your mortgage. Than fix The rampant software glitches that plague the lives of your supposedly valued customers. From the bottom of my heart.. ** you Apple

When I called, I was told that a select few of iPhone 7s were doing the no service thing and to send my phone in. After waiting a couple weeks to hear back from Apple, they told me they could not fix my phone because I “Tampered” with it. The lady with apple was even baffled at the engineering team who sent her the information. She apologized and did not understand what was going on. I am very upset with Apple over this. Apple you have lost a great customer that had nothing but love for your products until now.