Apple iPhone Reviews

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About Apple iPhone

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Apple designs and manufactures iPhones. The iPhone features a proprietary operating system, high-resolution cameras and a robust ecosystem of apps and services. Since its launch in 2007, the iPhone has been updated with each generation, integrating new features and improving user experience.

Pros
  • User-friendly interface
  • High-quality camera performance
  • Seamless integration with Apple ecosystem
Cons
  • Frequent battery issues
  • Poor customer service experiences
  • High repair costs for defects

Apple iPhone Reviews

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    Page 2 Reviews 10 - 40
    Price

    Reviewed Oct. 25, 2023

    It is frustrating having to pay for an overpriced iPhone, specially knowing that they are not even capable of developing a keyboard that is functional and practical to use. I believe that since they are making already so much money why would they care!

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    Reviewed Oct. 15, 2023

    Android to iPhone in August 2022. You would think by now Apple would provide a standard keyboard option. Typing passwords would be easier without having to change screens for numbers/punctuation/symbols. Too much emphasis on cameras and emojis and such. Ridiculous!!!! Not likely I’ll be purchasing anything Apple again. EVER!

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    Verified purchase
    Customer ServiceContract & Terms

    Reviewed Aug. 5, 2023

    Apple Care! About year and half ago, I had sign three phones contract from Costco. one for Me my Wife and one for my Son. I purchase Apple Care for my Son only and I paid $174.99 for Two years. And as it showing in the contract it's cover Unlimited repairs for accidental damage. Also in copy of the document showing clearly this, “an Apple Program. This means there should be no other charges".

    Now I send the phone to Apple, they said I need to pay a deductible of $44.07 so after a long long discussion with Apple, I paid $44.07. Then an e-mail came from Apple saying they found more problems with the phone, so now they from me to an additional $145.77. I paid this amount just to see how far this is going. So the $174.99 that I paid as Apple Care means nothing. Then I paid $44.07 as a deductible!!! And I paid $145.77 for something that they found in the phone so I paid total of $364.83.

    I do not know does this call a highway robbery or what. I could use this money and buy a brand new phone for less this amount. What a rip off! The phone was dropped, and the Apple care clearly saying will cover that with no extra charge as it showing in the contract. NEVER NEXT TIME BUY an APPLE CARE or any extended warranty.

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    Customer ServiceContract & TermsStaff

    Reviewed Aug. 4, 2023

    July 28th, 2021, I became an Apple IPhone user yet again for a third time. I purchased my phone from Verizon. Not knowing what to expect thinking I would be getting a new phone right out of the box. What I got was an older model apple IPhone 11 that was refurbished with a lot of functionality flaws, right away after setting up my phone after installing my SIM card incorrectly because the sales person said, "Oh it’s easy. You can do it. We’re not allowed look online. It will tell you how," I had to return 3 times to Verizon just to get this up and running so I could make calls and texts. Inputting the SIM card information was more challenging because I’ve never done it before so this was the 1st time so Not realizing I put in the wrong SIM card from my old Verizon track for thinking it was the SIM card from the iPhone made me way too dazed and confused about what I was dealing with after hours of trying.

    So after I quit trying at 1:30 in the morning, but I was determined. Boy what a waste of my time I Went to Verizon three different times And got three different results I guess it all depends on who’s working that day huh? Back to the IPhone 11, Now structurally sound, makes calls and texts with ease in the beginning my phone had issues with network but with careful negotiations with Verizon I told them you can lose my business take the phone back and shove it! I you don’t like me so Verizon trying snowballing me I told them I would fire this phone out the ** window if they wouldn’t give me what I asked for. So after that they carried their end of the deal after days of yelling on the phone and going back and forth to store after store, And to be perfectly honest I will not ever be an IPhone user ever again.

    I have been a victim of phone hacks And quite frankly the phone's security, firewall,& VPN are unreliable and aren’t very responsive towards the usage of this phone because of its past reliability or factory refurbishment from the Verizon dealership. I have a problem with the Verizon store but that is not why I am reviewing them about Apple iPhones but I had the problem with the iPhone at the store so I figured it was a manufactures issue, Given the nature of this review I will end this on a more positive note I have had iPhones in the past, my iPhone 4 was great the only problem was when iOS.7 came out in 2014 slowed down and lagged the phone I was upset going to android because I liked the 4.

    Next iPhone was the iPhone 10X Max. That phone was a big turd, it had all the bells and whistles but had no VPN, I was hacked, so I sold the phone back. Told them it wasn’t for me. And this phone I like it but now I’m realizing I don’t have much use for it, the vpn could very well be hacked. The keyboard untypes words when I try to text, I’ll be reading on Facebook scrolling and then pages will turn white or black and go to blank, either way I’d like to find out what is wrong or once I’m done with this phone unlock this and end my contract and go with a different carrier or sell this outright and get a less expensive prepaid plan and a new phone because iPhones in my opinion are starting to turn into poopoo and android phones are much better that their predecessors. 2.5 stars out of 5.

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    Customer Service

    Reviewed July 9, 2023

    Lost all my notes on my iPhone. iCloud was off for notes. Visit to Verizon store. No help. Called iPhone support, they said they could not retrieve because cloud not on. They retrieved somehow. Thanks!

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    Staff

    Reviewed July 2, 2023

    Evans & his associate provided exceptional customer care in ASL. For Apple Computers to promote diversity to its employee is a corporate socially responsible action that every company should acknowledge. Job well done.

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    Customer ServiceStaff

    Reviewed June 30, 2023

    iPhone support sucks when you're locked out of your account, I have a Apple card linked to my iCloud which you would have thought that was enough, I also have a backup phone number and email listed for Recovery which none of those options were available just a bogus Mastercard which I do not have a master card besides my apple card. I'm so upset. Been without my phone for 6 days and they're telling me I have 11 more days before my phone resets. I'm so over iphone. This is ridiculous but will expect for my payment to be paid on time: I offered to go to AT&T to show proof of purchase.

    These people don't care anymore. They've made so much money off of us they have forgotten about customer Support which is important. Their Recovery system should be change. There is no way in the world a computer can verify my information. A live person should verify Recovery information: I have all my information in hand to prove I'm the owner of the iphone.

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    Customer ServicePrice

    Reviewed June 28, 2023

    I charge my phone all night. The following day after 2 hrs of used battery drained 1/4 of full. By 12:00 noon the phone is 1/2 full. By 2 o’clock must be charge again. I called Apple support, they run a test battery, they found an issue but never suggested to do anything, only to update the latest update. At this time I have a lemon I phone, no one to help us because we like their product..

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    Verified purchase
    Customer Service

    Reviewed May 31, 2023

    I just purchased iPhone 14 pro max a week ago. I just noticed that its video camera is flickering. I return it and purchase new iPhone 14 pro max. Again, its video camera quality is same. It is frustrating. While comparing video camera of iPhone 14 pro max with iPhone 11 pro max, iPhone 14 pro max is worst. Apple is just rush to lunch new iPhones instead of making it reliable. Please invest your energy to make your iPhones reliable instead of just adding the number in front of it. I am again planning to return it and go back to my old phone. Please double check video camera of iPhone 14 pro max before purchasing it.

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    Customer ServiceStaff

    Reviewed May 27, 2023

    Paid $1730.92 but never receive anything. But they said it's none of their business because it is marked delivered by UPS. I ordered an iPhone 14 pro max 1tb to be delivered to my house. The UPS driver stole my stuff, delivered an empty box. But Apple does not protect their consumer. They could have track the lost phone or something or do more investigation. But instead, they stated that UPS claimed that they delivered and that's it. I lost my money but it's none of their business. Apple is doing business with criminals who steal from their customer. Horrible online shopping experience. Why selling stuff online when you cannot protect your customer from thief?

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    Customer ServiceStaff

    Reviewed May 10, 2023

    I am at the Apple store on Upper West Side, NYC and I had the worst customer support. My new $1300 iPhone 13 pro max has been acting weird since November 24, 2022, this is my 4th visit the the apple store about the same issue, My phone is frozen, can't swipe up and down, can't make calls or receive, can't turn off the power, it goes like this until it goes out of battery.

    My screen got cracked in March and they are blaming me because of that the issue but in November and in January my screen was not cracked and still have the same problems/issues. I am not only upset about my phone right now but very frustrated the treatment I receive from the manager, and the apple support, they don't even try to help or fix it. They want my $329 to get the screen fix. The screen is not the issue. I had this problem before the screen was cracked. I am about to file a lawsuit to apple of unethical and disrespectful treatment. By the way, I have been with Apple for the past 30 years, have so many products from them but accusing me and not trying to help me is very upsetting.

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    Customer ServiceCoverageStaff

    Reviewed Jan. 24, 2023

    Normally I don't put complaints in writing but if this helps one person-it's worth it. Decided to go from my Iphone 6S+ which I purchased new years ago to Iphone 12 directly through Apple. I had wanted the 11 but they stopped selling it. I thought purchasing through Apple would save me any headaches that might come up as my 92 year old f-n-l in failing health has lived with us for over 4 years. The 1st Iphone 12 sent had problems and after not being able to solve them had it sent off to Apple for repair. I received it back and they only fixed one of two problems. Received my 2nd again new Iphone 12 which had major issues as well. They sent me to a local company for repair.

    After a quick check of my phone the tech said he had never saw one with a systems failure. They could pull it apart and put the usable parts into another one. It would NOT be brand new. I declined as being a 67yr old retired person just shelled out what I considered to be big bucks for a NEW phone. I got my 3rd NEW Iphone 12. Now during all this I spoke with dozens of Apple staff and 2 Supervisors. Both Supervisors said they would be with me until everything was taken care of.

    The first when I tried to contact him said it was now being handled elsewhere & the last Supervisor when I contacted him again and said it seems like I should get something out of the constant trouble I had that started in October and here it was January. I said at least the warranty should start over &/or they owe me some product for all this aggravation. He would check and get back to me. I haven't heard from him since. Yes #3 is working. DON'T PURCHASE IPHONE 12! Apple has gotten too big to care about their fan base to follow through on issues on their still covered "older models".

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 16, 2023

    I recently got the new iPhone 14 Pro Max. I did the transfer from my old phone to my new phone over wifi like I usually do. However, a bunch of my shared albums were missing. It is just a stroke of luck that I hadn't erased the old phone yet, which I normally do, otherwise all of them would be gone (around 2,000 photos and videos). I have had 3 customer service phone calls about it so far and it STILL hasn't been fixed. So I am stuck waiting to delete the phone and give it to my mom, who really needs a new phone. Not to mention 5 hours of my time have been wasted thus far. I have never had such a frustrating, disappointing, and stressful experience. I hope they give me a gift card or something for the wasted time, since I can't get my time back and this should have never happened.

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    Customer Service

    Reviewed Jan. 16, 2023

    I had my phone in for service. It was wiped out at that time. Then I am told that it will be about 3 weeks to get a new password so I can access my apps, Word, Excel, and various apps are not reachable, photos, etc. 3 Weeks!! How am I supposed to do my job with a phone that doesn't work!! The support line makes it very clear that you can call support all you want but the recovery date will not change. Many of us were damaged by Covid. Not being able to do the job due to a faulty phone should shame you. Your lack of customer service only makes people miss work again and the problem stand out again. Truly lousy customer service. You guys should be ashamed of yourselves, causing delays in the jobs of your customers.

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    Customer ServiceStaff

    Reviewed Jan. 4, 2023

    I bought a iPhone for my daughter. She has a learning disability. She locked herself out of her phone and didn't know the password due to her learning disability. Although I have every receipt and record showing that I was the original owner of the phone: Apple refuses to unlock the phone. I have sent multiple attempts to get them to unlock and they deny every request. Now my daughter's phone is useless and cannot be used. Apple doesn't care: and when I called the manager got very rude and aggressive with me and told me to call the police with my problem. Apple locked the phone not the Police. They treated me like a criminal. I never had a experience where a company was completely unwilling to provide any kind of resolution to a problem that completely locked me out from using a product I have rightfully paid for.

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    Customer ServiceStaff

    Reviewed Dec. 5, 2022

    The author signed up with Apple itunes many years ago. He has aged nearly twenty years since that time and has had nearly no occasions to sign in. Apple has the ability to hang on to old info like no other organization. If the author COULD FIND A HUMAN to talk to, he would try for an update. As he ages, he forgets fine detail and can't remember his dream job for the security question since there has never been a clearly defined dream job except Pilot, which turns out to be wrong. Locked out again!

    He also finds it curious why now, a month before Christmas, so many iPhone 7's are acting "bizarrely". Should the owners buy a new phone? They don't put timers in these phones, do they? In any case, the phone (7+) doesn't work anymore and Apple. The author went to the Apple store whose "Genius" (Apple's Title, not mine) was of absolutely no use after having pronounced a eulogy over the phone within two minutes of our meeting. Curiously, the phone started working again later in the afternoon (for a while). Apple lost credibility with the recharge scandal of a couple of years ago. I just don't trust them anymore. Great phones when they work, though.

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    Staff

    Reviewed Nov. 14, 2022

    I have had 2 Apple ID accounts hacked. My device is controlling itself, restores itself back to a Apple ID that Apple screen shared to help me delete that 4 time now it still hasn’t been able to delete. Apple support helps me factory reset my device 4 times & still continues shut itself off & on by itself. They tell me to go to Apple Genius Bar to get new device & whenever the guy come he pushes my devices to the side, says, "I know that isn’t the device bc it’s new." I said, "Well guess what - it is & here you can see all-time Apple been troubleshooting this with me" & I show him video of it moving itself & where the Apple ID don’t delete & he says nothing wrong with my device! It’s not an Apple problem that the Apple ID can’t be deleted! Who heck is it then? Because it sure isn’t mine!

    I got my daughter up and I told him I would absolutely not use this device or settle for device I have not had but 3 weeks doing this it don't matter what dirty work they are try to pull, I will absolutely not use this device! And we left, went AT&T and they absolutely couldn’t believe he said they wasn’t anything wrong with it! So I called Apple to setup to send me new devices! Never have I been so humiliated!!

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    Gil increased rating by 3 stars.
    Customer ServicePunctuality & Speed
    After a positive interaction with Apple iPhone, Gil increased their star rating on Oct. 15, 2022.

    Updated review: Oct. 15, 2022

    I received the phone today, from what I can tell, if you need to change the delivery address, do not pay much attention to the UPS app. I followed the instructions from UPS, all it did was make things worse., and take much longer. You might be best off to contact APPLE directly. If you get bounced around at Apple, ask for EXECUTIVE assistance. (Thank-you Liz). They have much more control, and for heaven's sake, do not decide to look on your UPS app, UPS was wrong every inch of the way. If they ask if you want a new phone to be shipped from China, it seems much faster than trying to find it somewhere lost in the USA. Right now it is taking 4 or 5 days to get to a remote place in Alaska. I would not be surprised if the first phone bounced around Alaska another 24 days.

    Original Review: Sept. 30, 2022

    I purchased a new I-phone 14 pro-max 1 gig about a month ago, long since paid for. Apple decided they would ship it early, I wish they would have said it was possible when I purchased it. I have 2 homes, I live in Anchorage Alaska. I work in a small community in the Alaskan outback. Since apple was sending it early, I needed to change where I needed it to be sent. They are partnered with UPS. I have spent over 8 hours on the phone, reading their incorrect updates. They have the most peculiar system, if you change the address, it must try 3 times to deliver, then it is possible for them to take it back to the UPS store where they MIGHT be informed to forward it. I believe they tried 5 times to deliver after I asked for a change.

    I have stood on hold for 45 min to be told, I must call the apple UPS 800 number, which I did, I was on hold with them an hour, after exactly an hour passed my call was forwarded back to where I started. They told me again, I need to call the APPLE 800 number. I have been told 3 or 4 times, it is on the way and will be there shortly. Today I received a call from ARCHIE at apple. HE gave me an 800 number to call, he said, all I had to do was give them the address and it would be along shortly. I called, it was UPS, someone I could barely understand in a noisy environment. All I am sure he said was UPS can not change the address we are shipping back where it came from. I asked if he meant China or somewhere else, I am not sure what he said before hanging up.

    When Archie called I said, I am driving right now, is it possible to text me the phone number, he said NO he does not have the ability to text. I was surprised that the largest phone manufacturer on the planet cannot send a text. He said he would TRY and email me. I did get it, that's when I found it, nope, going back to where it came from. I paid $1856 dollars for a premium phone, since apple changed the delivery date, I wish they felt obligated to get it to me in a reasonable time frame. I have dealt with people that were incorrect and felt like they just punch a clock and could care less if I ever get what I paid for.

    I do like all the apple products I have purchased, and it is a long list. Shipping seems to be the weak link. I feel I will be better off going forward, never buying online, waiting until it is in the store. A person should not have the wind taken out of their sail just because Apple changed their shipping day. I even stayed longer in this remote outpost for nothing, and for the 2nd or 3rd time, I have been told, they will have an update in 48 hours, ea time so far, it has been wrong.

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    Customer ServicePrice

    Reviewed Sept. 21, 2022

    Called to setup a new phone when my old phone's screen randomly stopped working. Impossible to get into your account without a second expensive Apple device, or resetting your account "which could take weeks". Completely unacceptable that I hung up with them with zero resolution. They don't give **.

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    Reviewed Aug. 28, 2022

    Volume for GPS cannot be increased. I have wasted over an hour searching for a solution. Which duck wad at Apple decided to make the volume, for the GPS when Bluetooth connected to the car, so difficult? Or impossible to increase?

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    Verified purchase

    Reviewed Aug. 23, 2022

    Owner of iPhone 12 pro max - 1.6 years, 256 GB of data.- error code 1110 – NO WARNINGS! Today My iPhone 12 pro max is stuck in an endless Apple loop. I tried a hard reboot. That didn't work. Then I tried to update it in restore mode. I contacted apple support 3 times, got 3 different cases opened, Case: **, Case: **, Case: **. They don’t mention nothing about these known issues, and it seems that they have a permanent fix solution already in places for new software’s updates helping with error code 1110 – full hard disk and memory usage.

    After experiencing this issue and seeing the Apple recommended solution to basically reset your phone, I have been disappointing and shocked. I will never buy Apple product in my life. ‘Trust’ was the only word in my mind every time a bought apple product. Apple can make nice products, but they can't seem to provide a fix for the device storage getting full issue.

    I hope for other's sake Apple (1) directly address the storage getting full issue to prevent it happening - e.g. lots of warnings at >95% full and at 97% full must delete stuff and cannot take more photos, (2) provide a proper fix for error 1110 and (3) provide a simple phone recovery environment to allow people to backup their data and/or delete unnecessary apps to free up space. I lost 239 GB of data in principal pictures with my little daughter 7 years old, moment in my life and her spent in the last 2 years. SHAME APPLE! I hope you never get here in this situation to lose completely all your data with no warnings at all. Read more on internet about issues code 1110! - don't trust me for free.

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    Customer Service

    Reviewed July 5, 2022

    I'm the owner of my Iphone 13 pro. It's in my name, because I was accidentally locked out of my phone and Apple id with (MY PHONE) It went to apple id recovery, for apple to be this BIG COMPANY they should have a better way to recover people's apple id and Iphones that's not stolen then some ** several days crap program,,,, some people in the world needs their phone for work,,,, how about you guys work on a better way to fix that problem than jacking prices up.

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    Customer Service

    Reviewed May 31, 2022

    The iPhone 11 has great performance, high-quality video recording, long battery life, and all-around great software. These are just a few signs of why you should still choose an iPhone. If you are using SBCGlobal email service or SBCGlobal email not working on iPhone then you can reboot it.

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    Price

    Reviewed April 28, 2022

    I found out after a lot of experience that MSI are the best and coolest Gaming accessories I have ever seen and I really recommend it because it is cheaper and more stronger and more cooler and fit a perfect gaming setup

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    Customer Service

    Reviewed March 24, 2022

    My phone has been giving me network issue, hot battery, and also reset itself automatically . I have been to the Apple store several times for the same complain and I still experience the same issue. T-Mobile approved an exchange of the device and upon getting there to exchange the device, I was told the IMEI is different from the one they have on file. I contacted Apple again and was told a component was changed from my the phone that is why the serial number changed. I am not enjoying the service I am paying for. The phone is been giving me issues since the second month I got it. I have been going back and forth from apple to T-Mobile and it's frustrating and depressing. I am fed up of the service. I see why people prefer Samsung phones.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2022

    Well Apple was never my first choice in phone but ended up being my phone. I disputed a issue of charges after charges after charges on my phone that a family member child had made and I went to ask for a refund. I understand that they think that this is a family issue but it was over $300 in charges that I did not know happened and the kid is like five years old and how are you supposed to know that they know how to operate these pieces of equipment. That I can’t even figure out. I had to go online to ask for a refund. You have to enter every single one that’s on there and justify why you want to refund and what happened. I went, filled out the request for the refund, submitted it within 24 to 48 hours, you’re required to have an answer.

    So I wait and less than 24 hours happens to be a reply to my request. And it denied me any refund saying it was not qualified for a refund through Apple because it was made on my phone. By a family member. I was very honest and I find that very very unhelpful and a lack of customer service.. So I wanted to debate my review. I called the number. Waited online for like 30 minutes. Talk to a customer service rep who said that she would re-apply for my refund and being that it came from Apple representative it would go through. So I went over every single thing with her. She put them all in and it was over $340.39 so she submitted it and said, "Check in a couple hours on your email and you’ll find out what they say and they should most likely do that. If not contact your bank for a claim against all these charges". So I do this and they denied my refund again.

    I called my bank and my bank cannot give me a refund for all this money. I asked the parents of the child and they also told me, "Call Apple. They have no problem helping everybody out. They’ll give you a refund". And It did not happen. I’m so disappointed that these people are just so into making money that they will do things like this that affect other people's lives and damaged their credit.

    The reason that child was here was due to the fact that a family member of mine died and they were here for like a couple weeks. Thinking it was harmless I allowed her to use my phone. I didn’t know that they were that smart. And I didn’t know that Apple security was so lacking that they could get into it and order things and keep order things on my phone so I just thought that I would share that with you all and I was very disappointed that this company with all this money treats their customers as if they’re nobody. And their lives don’t matter. But that’s just a corporation that’s out to make money. I’m sure they could care less what goes on with us people little people in the world.

    And I have a really hard time dealing with everything I that has to do with refunds now online when you should be able to speak to a person so you could actually they could hear your voice and you’re not writing something down so I can’t feel your expression or hear your personality, or understand the strain, pressure, happiness, failure, success, that you hear in somebody’s voice when you speak with them. Now I remember why I felt like this. So make sure you watch the cards you have on file and the ability for others to get into your money that way. Thank you for listening.

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    Customer Service

    Reviewed Dec. 22, 2021

    Phone malfunctioning from day one: freezes up, drop Wi-Fi, can’t hear or be heard, and so on. Countless hours on phone with Apple, returned to store for repairs 4 times. Bought a case from apple store it fell apart. Never had a phone case fall apart of course never had a $50 apple case neither. Just a $1,000 ripoff.

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    Customer ServiceSales & Marketing

    Reviewed Nov. 2, 2021

    Do not trade in by Apple mail in program. I always buy Apple phones each year for me and my family. We also have Ipads for the whole family and apple watches. I will say the products are good but do not trade in by mail with them. I always have traded in person but due to covid they don’t make it easy to go in person. So, last year we traded in our watches and then they contacted us and said “Are you going to return the watch? Nothing was in the box”. I call ** on that. It was in there. Then this year I traded in my Apple I Phone 12 max pro and was supposed to get $710 credit. I was just contacted saying adjusted value is $300 because the screen doesn’t work. What?!? That phone was in mint condition. Always kept in an otter box defender and glass protection screen. It was beautiful.

    I should have taken my spouse advice and not traded in a perfectly good condition phone that was only 10 months old. This can’t be an isolated case. If I used their trade in mail in programs twice and I’ve been screwed twice that’s 100% guarantee that I’ll get screwed next time. Well, there won’t be a next time. No support from Apple on their third party vendor who is running a scam to defraud customers. All the negative feedback from customers can’t all be lies.

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    Customer Service

    Reviewed Oct. 16, 2021

    I lost my iPhone XR when I tried to upgrade to apple latest IOS 15 upgrade. I got an unknown error while upgrading and now my phone is locked. Apple is saying they cannot do anything about it. My questions is why they released ios 15 upgrade when it is destroying older model phones. Also Apple Technical Support managed to delete by my backed up data in the cloud while trying to fix my phone.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 13, 2021

    I just purchased a IPhone 13 Pro from Verizon and was going to perform the upgrade. What a DISASTER! First of all, Apple no longer includes a charger with the $1100 phones. How CHEAP can you get get APPLE? I was about to get started with the instructions for the upgrade and it said to make sure you have the ID and Password for your ICloud account. I then checked to make sure I knew the password and I did not. So, I went to apple website to see how to change it or recover it and followed the instructions but the screens on my IPhone X did not match ANY of the instructions on Apple's Website.

    After trying many time, I decided that maybe I needed to sign out of iCloud on my phone and that is where everything went off the cliff. Signing out did not help matters so I finally get someone to answer the support line at apple and they said they could help. I did not have any other Apple products in the house with me. I use apple's phones and that is it. Everything else is Windows. I was informed by the support person that after I provided ALL the correct questions to all of the security questions that it would take 24hr or longer to recover my password.

    I escalated my case to a more senior support person and they said they could help. They said I could use the new device to recover my password. BIGGER DISASTER! While he walks me through the beginning steps on the new iphone, the call was dropped and the phone service from Verizon was moved. I now had nobody on the phone with support and my Iphone no longer has cellular service to work from. I am a VP of Sales and my phone is a MUST have all the time. With neither phone working, I decided I had to move forward with the remainder of the upgrade and see if the new phone cellular service would start working. Luckily, it did and I was able to get apple support back on the phone. However, I had to do the upgrade without ICloud and none of the icons worked.

    BOTTOM line is, since I did not know my ICloud password, I was put in the penalty box for 24hr SO FAR and nothing works on my phone except cellular. When I asked how did the 24hr waiting period help with Security, the senior tech could not answer the question. He was providing some ** answer and when I pressed him on it, it boils down to resources to verify the information I provided was accurate. AN EVEN BIGGER ** ANSWER!!

    I have been in IT Security for over 25 years and a waiting period does NOTHING to add to security. Basically, Apple is lazy and in a effort to save money they have not put the systems and people in place to resolve this issue. SO, do not EVER attempt to do any upgrades until you know for sure your ICLOUD acct and password. Also, whatever you do DON'T EVER sign-out of your ICLOUD account on your device without know for sure your ACCT and PSWD. This will be my last apple device I will ever purchase. GOODBYE APPLE!!

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    Apple iPhone Company Information

    Company Name:
    Apple
    Website:
    www.apple.com