Apple iPhone Reviews

I had my phone in for service. It was wiped out at that time. Then I am told that it will be about 3 weeks to get a new password so I can access my apps, Word, Excel, and various apps are not reachable, photos, etc. 3 Weeks!! How am I supposed to do my job with a phone that doesn't work!! The support line makes it very clear that you can call support all you want but the recovery date will not change. Many of us were damaged by Covid. Not being able to do the job due to a faulty phone should shame you. Your lack of customer service only makes people miss work again and the problem stand out again. Truly lousy customer service. You guys should be ashamed of yourselves, causing delays in the jobs of your customers.

I bought a iPhone for my daughter. She has a learning disability. She locked herself out of her phone and didn't know the password due to her learning disability. Although I have every receipt and record showing that I was the original owner of the phone: Apple refuses to unlock the phone. I have sent multiple attempts to get them to unlock and they deny every request. Now my daughter's phone is useless and cannot be used. Apple doesn't care: and when I called the manager got very rude and aggressive with me and told me to call the police with my problem. Apple locked the phone not the Police. They treated me like a criminal. I never had a experience where a company was completely unwilling to provide any kind of resolution to a problem that completely locked me out from using a product I have rightfully paid for.

The author signed up with Apple itunes many years ago. He has aged nearly twenty years since that time and has had nearly no occasions to sign in. Apple has the ability to hang on to old info like no other organization. If the author COULD FIND A HUMAN to talk to, he would try for an update. As he ages, he forgets fine detail and can't remember his dream job for the security question since there has never been a clearly defined dream job except Pilot, which turns out to be wrong. Locked out again!

I have had 2 Apple ID accounts hacked. My device is controlling itself, restores itself back to a Apple ID that Apple screen shared to help me delete that 4 time now it still hasn’t been able to delete. Apple support helps me factory reset my device 4 times & still continues shut itself off & on by itself. They tell me to go to Apple Genius Bar to get new device & whenever the guy come he pushes my devices to the side, says, "I know that isn’t the device bc it’s new." I said, "Well guess what - it is & here you can see all-time Apple been troubleshooting this with me" & I show him video of it moving itself & where the Apple ID don’t delete & he says nothing wrong with my device! It’s not an Apple problem that the Apple ID can’t be deleted! Who heck is it then? Because it sure isn’t mine!

I received the phone today, from what I can tell, if you need to change the delivery address, do not pay much attention to the UPS app. I followed the instructions from UPS, all it did was make things worse., and take much longer. You might be best off to contact APPLE directly. If you get bounced around at Apple, ask for EXECUTIVE assistance. (Thank-you Liz). They have much more control, and for heaven's sake, do not decide to look on your UPS app, UPS was wrong every inch of the way. If they ask if you want a new phone to be shipped from China, it seems much faster than trying to find it somewhere lost in the USA. Right now it is taking 4 or 5 days to get to a remote place in Alaska. I would not be surprised if the first phone bounced around Alaska another 24 days.

Called to setup a new phone when my old phone's screen randomly stopped working. Impossible to get into your account without a second expensive Apple device, or resetting your account "which could take weeks". Completely unacceptable that I hung up with them with zero resolution. They don't give **.

Volume for GPS cannot be increased. I have wasted over an hour searching for a solution. Which duck wad at Apple decided to make the volume, for the GPS when Bluetooth connected to the car, so difficult? Or impossible to increase?

Owner of iPhone 12 pro max - 1.6 years, 256 GB of data.- error code 1110 – NO WARNINGS! Today My iPhone 12 pro max is stuck in an endless Apple loop. I tried a hard reboot. That didn't work. Then I tried to update it in restore mode. I contacted apple support 3 times, got 3 different cases opened, Case: **, Case: **, Case: **. They don’t mention nothing about these known issues, and it seems that they have a permanent fix solution already in places for new software’s updates helping with error code 1110 – full hard disk and memory usage.

I'm the owner of my Iphone 13 pro. It's in my name, because I was accidentally locked out of my phone and Apple id with (MY PHONE) It went to apple id recovery, for apple to be this BIG COMPANY they should have a better way to recover people's apple id and Iphones that's not stolen then some ** several days crap program,,,, some people in the world needs their phone for work,,,, how about you guys work on a better way to fix that problem than jacking prices up.

The iPhone 11 has great performance, high-quality video recording, long battery life, and all-around great software. These are just a few signs of why you should still choose an iPhone. If you are using SBCGlobal email service or SBCGlobal email not working on iPhone then you can reboot it.

I found out after a lot of experience that MSI are the best and coolest Gaming accessories I have ever seen and I really recommend it because it is cheaper and more stronger and more cooler and fit a perfect gaming setup

My phone has been giving me network issue, hot battery, and also reset itself automatically . I have been to the Apple store several times for the same complain and I still experience the same issue. T-Mobile approved an exchange of the device and upon getting there to exchange the device, I was told the IMEI is different from the one they have on file. I contacted Apple again and was told a component was changed from my the phone that is why the serial number changed. I am not enjoying the service I am paying for. The phone is been giving me issues since the second month I got it. I have been going back and forth from apple to T-Mobile and it's frustrating and depressing. I am fed up of the service. I see why people prefer Samsung phones.

Well Apple was never my first choice in phone but ended up being my phone. I disputed a issue of charges after charges after charges on my phone that a family member child had made and I went to ask for a refund. I understand that they think that this is a family issue but it was over $300 in charges that I did not know happened and the kid is like five years old and how are you supposed to know that they know how to operate these pieces of equipment. That I can’t even figure out. I had to go online to ask for a refund. You have to enter every single one that’s on there and justify why you want to refund and what happened. I went, filled out the request for the refund, submitted it within 24 to 48 hours, you’re required to have an answer.

Phone malfunctioning from day one: freezes up, drop Wi-Fi, can’t hear or be heard, and so on. Countless hours on phone with Apple, returned to store for repairs 4 times. Bought a case from apple store it fell apart. Never had a phone case fall apart of course never had a $50 apple case neither. Just a $1,000 ripoff.

Do not trade in by Apple mail in program. I always buy Apple phones each year for me and my family. We also have Ipads for the whole family and apple watches. I will say the products are good but do not trade in by mail with them. I always have traded in person but due to covid they don’t make it easy to go in person. So, last year we traded in our watches and then they contacted us and said “Are you going to return the watch? Nothing was in the box”. I call ** on that. It was in there. Then this year I traded in my Apple I Phone 12 max pro and was supposed to get $710 credit. I was just contacted saying adjusted value is $300 because the screen doesn’t work. What?!? That phone was in mint condition. Always kept in an otter box defender and glass protection screen. It was beautiful.

I lost my iPhone XR when I tried to upgrade to apple latest IOS 15 upgrade. I got an unknown error while upgrading and now my phone is locked. Apple is saying they cannot do anything about it. My questions is why they released ios 15 upgrade when it is destroying older model phones. Also Apple Technical Support managed to delete by my backed up data in the cloud while trying to fix my phone.

I just purchased a IPhone 13 Pro from Verizon and was going to perform the upgrade. What a DISASTER! First of all, Apple no longer includes a charger with the $1100 phones. How CHEAP can you get get APPLE? I was about to get started with the instructions for the upgrade and it said to make sure you have the ID and Password for your ICloud account. I then checked to make sure I knew the password and I did not. So, I went to apple website to see how to change it or recover it and followed the instructions but the screens on my IPhone X did not match ANY of the instructions on Apple's Website.

After three iPhone upgrades to resolve a “bug” in my software & after several in-store visits and several Apple support team consultations, Apple have admitted that they are aware of this rate software issue however unable to provide a solution or a timeline as to when a solution can be provided (if ever). After over 18 months of back and forth APPLE offered me $300.00 voucher to use in a APPLE STORE! (Being extremely upset, frustrated and disappointed, why would I want to buy another Apple product until this is rectified!)

Apple epitomizes everything that is wrong with the world. They ARE the problem. They work with the government to make our phones personal spies for the government. The phones don’t work. They charge outrageous prices for nothing. They’re all criminals. I hope karma gets them all. I hope they suffer on earth before they die.

I’m pretty sure I either just spoke to a drunk representative or someone that should not be taking English texts. All I needed to do was change and address and just needed direction on how to do that. Hilarity ensued.

Hairline crack on my brand new iPhone 12 within first 30 days of owning it. I didn't drop the phone and it appeared out of nowhere. I called Apple. They said this was a known issue and would likely replace the screen for free upon inspection. They sent me to a Best Buy store to get it repaired two days later. Best Buy said they'd have to charge me for it and they weren't sure why Apple would have sent us to Best Buy given they had to get paid for the work being done. They recommended I go back to Apple and schedule and appointment at the Genius Bar. To say I was disappointed that Apple was dishonest and also sent me on my Sunday to the wrong place that was unable to repair the defective phone without charging me was frustrating.

Not only did Christine stay on the phone with me and help me solve my problem she also showed me how to prevent it in the near future and if it does happen how to fix it saving me my time which is invaluable. Time cannot be bought, Thank you for your customer service.

My daughter had the XSmax display replaced April 21. Nearly $400. FaceID worked fine before. Phone not used until yesterday. FaceId won’t work. Took it to Apple Store. Said we wasted money and sorry can’t help.

My son forgot his passcode to his iPhone 11. For the first two days I worked with Apple support (Day 1 = 2 agents - one was great, the other clearly hated her job/life and made a point to wield what little power she has in her life by hanging up the call when I told her I already completed the steps she was suggesting). (Day 2, same as first day. I guess it's a 50/50 chance of getting help or someone intentionally terrible). After 2 days of errors, without doing anything different or changing anything the error I was getting went away. Weird timing, because the restore process wasn't completing for 2 days, then when I said it feels like this is intentional it suddenly was fixed. But the funny thing was it was only fixed AFTER the agent told me to submit a password change request for my son's iCloud account.

In 2018, when XS was launched I bought the iPhone X because features were very similar. After the warranty period, the camera got a black spot on top right corner. When I went to the store they did diagnostic and found nothing that I had done. It was a hardware issue but because the warranty was over they did not cover it. Now 2 days ago out of nowhere there is a big green line appearing on the right side of screen.

On 3/13/2021, I placed an order (**), on Apple.com. During checkout I was given two choices for the order; mail devices to home by Tuesday, or Express Pickup at local store (Apple North Star). The item was listed as available today, so I chose Express Pickup. A logical person would assume express pickup would mean, the item would be available to the purchaser sometime today, since the order was placed at 12pm noon. So about 3:30 I head to the mall, assuming, the device would shortly be available. I stop by the Apple store with my purchase information and was greeted kindly by manager Andy.

I thought I was getting better, security, dependability, and image capability. Not so. Here's why:

I ordered iPhone 12 Pro Max in the first week of December and I received the phone on Dec. 18, 2020. They offered $140 value to be discounted if I return my old phone. I mailed my iPhone 7 Plus for a discount. It was 128 GB. They offered me only $35 claiming that the phone was broken even though it was in a perfect condition. I declined the offer and asked them to return my phone. I received an iPhone 7 Plus which was only 32 GB. The phone was damaged. The glass was separated from the body of the phone. My phone and the phone that was returned to me had different serial numbers. I called them and asked them to send me my phone or a phone which has similar features to me. I called them 3 times and could not go anywhere. They sent me an email saying 'Good News, the inspection was completed and we will give you $140". I responded that I do not want any discount but I want my phone back.

This was my first time doing business with the Apple brand. I was approved for the Apple Pay card and scheduled my appointment for pickup. I bought the IPHONE 12 PRO MAX $1200 with the best insurance plan so $1400+. Ok so I drive 35 minutes to the Brandon Mall Apple store. Check-in with my order number, stand in line for about 5 minutes. I get to the counter and show my order number and driver's license to show that I am me picking up the phone. Mind you I’m only coming to pick up the phone, not start service with any provider they have because I have my own SIM card. Why did this lady humiliate me? She began to tell me I can’t pick up the phone if I’m making payments. It has to be paid in full and I need to return it then buy it again paying in full because I can’t take the phone without paying in full!!!! It’s against some kinda lawwww.

I have had an IPhone starting with the IPhone launch in 2007. I have updated every 3-4 yrs and now have the IPhone 12 Pro Max. I love everything about the Apple products that I use almost continuously. I tried other OS' for interface with proprietary security systems, etc. and have found them vastly inferior to my Apple Products.

This phone is horrible. I have tried to order the glass screen protector. The first seller didn't send it after a week so I had to cancel. The next 2 have both sent screen protectors that are too small. The second time I even called Apple to find out which SE phone I have because the phone doesn't indicate, and nor is it on the box. Why don't they make the ones that fit this phone? I have now had this phone a month and cannot get the screen protector. Unfortunately my daughter bought it as a gift for me. Can't wait till I can get another Samsung and I was sick of those. Why didn't Apple just call it something different or is this like the battery that they are going to slow down in a couple of years. Now I now why I avoided Apple for so long.

This is the worst Apple product I have seen to date. I am a EE and I would have been fired many years ago for putting such garbage out to the broader markets. The design is flawed and the operating system is horrible - Apple is on my top 10 garbage list for 2021 - what a joke!

We have had an iPhone 7 since September 2019. After the most recent software update the microphone stopped working which means no incoming phone calls, Siri or FaceTime. So the phone is basically useless after 15 months. When we brought it to Apple the associate acknowledged that he can not figure out why the internal microphone does not work. He can tell that there is no damage to the phone and no explanation on why we are having the problem. However because we have had the phone for 15 months it is out of warranty. Therefore, the only thing they can offer is a refurbished phone for $325 plus 30% off because I was so angry.

This item made it possible to use the lightning connector (where the battery charger is connected) with my earphones for music and for phone calls. It works the same as if I connected the earphones through the earphone jack. I had cleaned the earphone jack of lots of lint and debris but it was still not making a good connection unless I held the connector toward the front of the iPhone 5S. I had tried other lightning connectors but the phone function wasn't there, only music. The Apple logo is important with this type of connector.

No major problems, when battery was no good they replaced after a recall. Happy with Apple service. Love the iPhones and looking to upgrade to iPhone 12 Pro. But deciding if I should change my carrier, which is Verizon, since they do not offer current customers any special upgrade deals.

iPhones are easy to use, with up to date features. They also have frequent updates to give updated information and service. The iPhone has different abilities to appeal to each individual user's needs.

My iPhone 8 is my 2nd brain..It keeps all my memories, notes for happenings I must remember and anything I must not forget. It reminds me of appts, etc. I ask Siri information about facts I want to know about and distances to travel. Google map directs me wherever I need to go. I need my IPhone, it’s a blessing. Smarter than me...

I love my Apple 6S smartphone. Even though it's an older model it still works great with all the updates. I don't need a lot of fancy stuff, just the basics!!! So easy to use and Siri tells me everything I need to know. I love my Apple products!

Prices higher and each update slower. I think Apple phones are great but it’s just disappointing. Even small update makes the phone slower. Also clearly batteries live shorter and screens break very quickly!