Apple iPhone

So I wait and less than 24 hours happens to be a reply to my request. And it denied me any refund saying it was not qualified for a refund through Apple because it was made on my phone. By a family member. I was very honest and I find that very very unhelpful and a lack of customer service.. So I wanted to debate my review. I called the number. Waited online for like 30 minutes. Talk to a customer service rep who said that she would re-apply for my refund and being that it came from Apple representative it would go through. So I went over every single thing with her. She put them all in and it was over $340.39 so she submitted it and said, "Check in a couple hours on your email and you’ll find out what they say and they should most likely do that. If not contact your bank for a claim against all these charges". So I do this and they denied my refund again.

I called my bank and my bank cannot give me a refund for all this money. I asked the parents of the child and they also told me, "Call Apple. They have no problem helping everybody out. They’ll give you a refund". And It did not happen. I’m so disappointed that these people are just so into making money that they will do things like this that affect other people's lives and damaged their credit.

The reason that child was here was due to the fact that a family member of mine died and they were here for like a couple weeks. Thinking it was harmless I allowed her to use my phone. I didn’t know that they were that smart. And I didn’t know that Apple security was so lacking that they could get into it and order things and keep order things on my phone so I just thought that I would share that with you all and I was very disappointed that this company with all this money treats their customers as if they’re nobody. And their lives don’t matter. But that’s just a corporation that’s out to make money. I’m sure they could care less what goes on with us people little people in the world.

And I have a really hard time dealing with everything I that has to do with refunds now online when you should be able to speak to a person so you could actually they could hear your voice and you’re not writing something down so I can’t feel your expression or hear your personality, or understand the strain, pressure, happiness, failure, success, that you hear in somebody’s voice when you speak with them. Now I remember why I felt like this. So make sure you watch the cards you have on file and the ability for others to get into your money that way. Thank you for listening.

I should have taken my spouse advice and not traded in a perfectly good condition phone that was only 10 months old. This can’t be an isolated case. If I used their trade in mail in programs twice and I’ve been screwed twice that’s 100% guarantee that I’ll get screwed next time. Well, there won’t be a next time. No support from Apple on their third party vendor who is running a scam to defraud customers. All the negative feedback from customers can’t all be lies.

After trying many time, I decided that maybe I needed to sign out of iCloud on my phone and that is where everything went off the cliff. Signing out did not help matters so I finally get someone to answer the support line at apple and they said they could help. I did not have any other Apple products in the house with me. I use apple's phones and that is it. Everything else is Windows. I was informed by the support person that after I provided ALL the correct questions to all of the security questions that it would take 24hr or longer to recover my password.

I escalated my case to a more senior support person and they said they could help. They said I could use the new device to recover my password. BIGGER DISASTER! While he walks me through the beginning steps on the new iphone, the call was dropped and the phone service from Verizon was moved. I now had nobody on the phone with support and my Iphone no longer has cellular service to work from. I am a VP of Sales and my phone is a MUST have all the time. With neither phone working, I decided I had to move forward with the remainder of the upgrade and see if the new phone cellular service would start working. Luckily, it did and I was able to get apple support back on the phone. However, I had to do the upgrade without ICloud and none of the icons worked.

BOTTOM line is, since I did not know my ICloud password, I was put in the penalty box for 24hr SO FAR and nothing works on my phone except cellular. When I asked how did the 24hr waiting period help with Security, the senior tech could not answer the question. He was providing some ** answer and when I pressed him on it, it boils down to resources to verify the information I provided was accurate. AN EVEN BIGGER ** ANSWER!!

I have been in IT Security for over 25 years and a waiting period does NOTHING to add to security. Basically, Apple is lazy and in a effort to save money they have not put the systems and people in place to resolve this issue. SO, do not EVER attempt to do any upgrades until you know for sure your ICLOUD acct and password. Also, whatever you do DON'T EVER sign-out of your ICLOUD account on your device without know for sure your ACCT and PSWD. This will be my last apple device I will ever purchase. GOODBYE APPLE!!

I have just submitted my feedback below, can you please share the below with any senior department you can... I received an auto response after lodging my feedback stating (we can't respond to you directly, however we have taken your feedback on board). Considering the severity of my circumstance & the fact that my passwords, accounts or other personal information could also be sabotaged, this is unacceptable. I have a lot more to say to the engineers & senior decision makers at Apple however the below was the maximum character count I could type.

“I have been experiencing a severe lag when messaging. This lag is now spreading to other apps. I have been appalled with the lack of knowledge, support & outcome to date. I have been informed from a senior member of your apple support team that you are aware of the issue and UNFORTUNATELY have no solution nor able to tell me when I can expect one.

I own 10 apple devices & I run a business from my phone, your faulty product is costing me money & a lot of stress. I want an outcome, I want a solution or I want to be compensated immediately. During a time where technology is being purchased and relied on more than ever and social media & media followed more closely in the current climate, I am hopeful Apple does not want bad publicity. I am prepared to take as much action required to get a resolution immediately as this has cost me a significant loss financially, loss of productivity in my business and my stress levels are at maximum everyday whilst trying to run a business from my phone.”

I called Apple and was put in touch with a supervisor. The supervisor was less than helpful and unapologetic for the misinformation and unfortunate use of my time. I now have to go to an Apple store and who knows what the outcome will be. Hopefully not another wasted two hours out of my day. After this experience with terrible customer service for an $800 phone that I bought just 30 days ago, I will never buy an Apple product again.

I know for a fact his password was the same as his Xbox password, but for some odd reason that password quit working as soon as the phone began the restore process. The password reset is a 72 hour process. Why would Apple waste millions of dollars on human interactions for password resets when it should be a self service process? What would be the motivation to throw that money away, while damaging the brand and diminishing the customer experience? Perhaps it is intentional...they use slave labor, rape the environment for natural resources needed for the phone, and treat us like crap when we become customers. Perhaps it's time I took stock of my morality and stopped supporting this type of evil. DO BETTER, APPLE.

I went to Apple Genius today and the guy told me that warranty is over so I have to pay another $365 to fix the issue. Again I had not done anything wrong to the phone. He did the diagnostic check and hardware had no issue. It was quality issue he said but again because the phone is not under warranty so they will not cover it. This is such a rip off. They make sure nothing happens for one year and then the hardware starts failing so it is not covered under warranty. Extremely unprofessional and unethical. I hope more people learn about this and take a stand against this ruthless monopolistic greedy giant.

Andy stated processing usually takes a couple of hours. I educated Andy, the order was made at noon and it was 4pm at time of discussion, which is 2 x couple of hours. Andy called some corporate number and stated he was advised the order was showing still processing, but to wait on the pickup email and ask for him once I receive it and I would not have to wait in the entrance line again. Well, it's now the end of day two and the store closed already.

I called Apple.com regarding my purchase, and the young lady who answered the call asked what she could help with and I explained I was calling to check the status of my purchase. She advised me to hold on and the next thing I heard was the automated system asking me to enter the extension of the person I was trying to reach. I hung up and had to call back and spoke with a male customer service rep the second time, who stated they were reviewing my payment information and it should be cleared up in the morning. I inquired why would they they need to review my payment information and for what concerns? He stated, sometimes there could be slight errors that are reviewed and have to be cleared. I educated that I was in the local store the day before and if any information needed to be verified, then that would have been the best time to verify any concerns.

The truth is, all of this has been a load of crock. These are operational issues and apple has demonstrated that after a year of closure, no one was intelligent enough to have a reopening plan in place. They have demonstrated a failure to timely process orders and provide standard customer service; which is the bare minimum below good customer service. We knew they lost the vision of the company when Steve Jobs died, but it appears they don't even have leadership capable of reestablishing a functional operation. Instead of fixing the problem, they chose to treat consumers as if we're all ignorant fools they can side track to cover their own failures. I've cancelled this order and truly understand now, how the android market has come this far into taking over a market once ruled by Apple.

1- Mandatory updates = progressive privacy invasions by Apple. If you don't agree to all of the terms, you don't get security and software updates and your device will malfunction, shortening its lifespan.

2- No replaceable battery, so when their built-in one dies, you're out a very expensive phone.

3- Between the built-in battery and software obsolescence you will have to buy a newer model in 3-4 years.

4- Lack of compatibility with non-Apple devices: Yes it goes both ways, AND Apple has upped the ante by making it impossible to download my photos from my Iphone to my non-Apple device. Iphone doesn't allow access to a non-Apple device, so other device can't recognize it for the USB download. Yes, I've followed all of the instructions on both ends, have the right equipment, downloaded the suggested space-intensive Apple software onto my other devices (which did not help and is almost impossible to completely remove), and have complied with all other "suggested" options. No, it's not a settings glitch. So, my only options to transfer my photos off of my Iphone are to:

a. Buy another Mac/Apple device with the hardware to do photo processing/editing.

b. Upload to the cloud, and not be able to fully access them for the same purpose. If I upload to the Apple Cloud, I'm also signing away my privacy, yet again, can only view/edit with their proprietary software (incompatible with other manufacturer's devices), and have to pay for additional Apple Icloud memory to store them. In effect: my images and other data are stranded/locked down by Apple.

5- Iphones are becoming as hackable as other devices.

In these times, our data is valuable and insecure regardless of precautions. At least an Android will allow me to function, store my images on my other equipment, and enjoy being creative again.

I called them 2 more times requesting my phone to be returned. They are ignoring my request. The customer service representatives are not helpful at all. I want my phone back or a phone with similar features or a refund in the value of my phone's market value. They are not willing to do any one of these. The customer service representatives that I encountered are rude and do not respond to my questions.

I’m just in shock because I know this reflected on my order!!! I was very confused!!! I guess people with beautiful brown skin can’t afford to buy the latest iPhone??? She stepped away then returned to say, "Oh it IS paid in full," with no apology whatsoever! I looked at her and told her “You took me through this for what!!??” It’s been 2 days and I can’t believe I was treated this way. I’m returning this and going back to Android. This is not acceptable and I will not pay for a product and get treated this way. Back to the Apple to get a full refund!!

The manger followed up with saying if I had Apple Care it would have been covered. Thank you for the info. My issue is for the amount of money you pay for an iPhone it should last for more than a year! Additionally, on various online platforms it appears that iPhone 7’s have been having this issue so why can’t this be rectified? I am so disappointed that Apple could not rectify the issue and stand behind their product. I should not have to replace a 15 month old iPhone that was not damaged by us! This is a internal hardware malfunction! I’m a very disappointed customer.