Apple iPhone

The week I finish paying off my iPhone 7 for 24 months. The phone stops getting service and will only work when connected to wifi. I do some research and find online that it was a recall with my specific model number. I contact Apple and they tell me if I need to send it in for repair and it will be covered under the recall program. 10 days after mailing it in I get an email saying the device will not be covered and it will cost me $325 to have repaired. I contact Apple and they tell me it's the repair people that have final say on whether it is covered or not and they have decided that my iPhone will not be covered.

I paid for an iPhone XS online with store pickup, but my phone was not available when I went to the Apple store so I canceled the order and planned on getting it in a store at a later time. Order was canceled over the phone (around 1-hour call), and was promised a confirmation e-mail. The e-mail never came, and the money hasn't been returned. Now on my second hour of holding with Apple service to get this refund. Service is just incredibly slow and everything needs to be done twice. Very frustrating.

iPhone X has problem from day 11 after purchased it from Apple Online Store. I have made over 20 phone calls and talked with over 6 different "senior advisor", I have replaced the phone 4 times and had it repaired once, I am still have the same problem. I have expend over 40 hrs on the phone with CR and customer care, no luck, and they do not want to take responsibility for the faulty product. Latest news from advisor is that Apple plans to issue a recall on iPhone X because of the touchscreen problems. Is a known problem with the phone but they do not know when the recall will take effect. In the meantime, my phone is not responsive and hard to use it. Paid $1448.00 for nothing. Getting the money back? Good luck with that as well. Worst company, stay away from this company, they are thieves.

My iPhone X, which I bought in May 2018 had a issue of shutting down all of a sudden and will not turn back on regardless what I do (tried all ways to reset and restore the phone). First time I had a issue, it was fixed by the Rogers Business Analyst from whom I got my plans and phones. He said there was a software glitch, which is resolved now, it needed an update... Fine, it worked for almost three months.

Purchased an iPhone X on November 3, 2017 because of Apple's advertisement stating that the phone is water resistant when it is not. Phone got slightly wet. I turned it off and it never turned back on. Apple told me I would need to purchase another phone from them because the phone had experienced water damage. I understand that Apple distinguishes between water resistant and water damage. However, this phone has only experienced slight water and according to the claims made by Apple the phone should of been fine if it was truly water resistant. I believe that my phone had faulty rubber sealing because I had purchased the phone the day it was released. Apple's claims of water resistant phone that it markets to consumers is highly deceptive.

Very Very disappointing!!! I have been using Apple products over 5 years and I was optimistic about this company. Of course until I terribly disappointed. Recently I face a problem on my iPhone (Freeze out and stuck forever with "Apple logo on" in a black screen). I have contacted customer support twice. They both recommend me to get service at CityMac Kirkland. I went there (long drive from my home). The serviceman saw and confirmed as my iPhone has nothing physical damage he plugged in his computer and tried to figure out the problem for about 2 minutes or less, he told me to pay $325 for fixing my issue. No other solution as per his saying, I have bought the iPhone ~$700 and I lost all, no fixing. No nothing. I recognized that this company would be no more my choice. I am selling all my Apple products including my Mac, I don't want to see even remember a while about Apple products.

Battery Gets HOT. My phone is still under warranty and Apple refused to honor the warranty. I called the customer service and I got transferred again and again. Finally they sent me to the store. The Apple representative told me if my phone is hot to put it in the freezer. What a disappointment. Shame on you Apple taking advantage of the little people.

Forget bad customer service. They have come down to fraudulent business activity. My iPhone was under one year warranty and Apple’s executive relations team refused to honor the warranty. Apple took my money by fraud.

Actually mobile was running good after some months, automatically it will be turned off. But further I got to know that when it is off it will be in frozen condition, but the mobile will be running in background, that is if we call to that cell we can hear ringing sound but the phone doesn't displays, it will be in dead condition... But mobile will be working in the background. Further by pressing both lock and home button we can on the mobile... Please solve this problem.

Do not waste your hard earned money on Apple iPhone. Purchased 6s brand new just a 1 1/2 from Apple. I truly believe a bug is in the software to reduce battery life to make you upsell to newer model. I also think they are in cahoots with Rogers. I believe Rogers is sending bug to increase data usage that is unjustified. I have carried a cell phone over 10 years & use it exactly the same, but amazingly it is now over data within 2 weeks & nobody oversees the corruption.

Service center people at Sec 32, Chandigarh are not interested in replacement of battery as they were not sure of the mobile performance thereafter. Had to dump the phone after some time and went for new mobile of other make. Would like the service center friendly with customers.

Worst cell phone since the Motorola Razr - I fully regret downgrading from the iPhone 6 to the X. The GPS and WiFi only work half the time. The system is slower than the iPhone 6 Plus. The brightness auto setting barely works in comparison to older iPhones. Don’t waste your money.

I used to like Apple. I received an iPhone Six for my 11th birthday and I was excited as this was my first phone. My phone worked fine originally and was decently priced, then things started going wrong. WIFI problems - my phone would disconnect from the wifi occasionally and I would have to reconnect if I realized, I wasted mobile data because of this stupidity. I also had trouble connecting to other wifi and other wifi would take forever to show.

My Apple iPhone 7 recently stopped being able to both send nor receive calls. The technician at the Genius Bar at Apple store admitted this was a known issue for some Apple iPhones 7s. They went further to say the only fix they have is to purchase a new phone for a reduced rate of $319.00 (plus taxes). Basically trading my "old" one in. When I asked why they would not just fix this known issue or recall it, she said initially that was the program, but it was discontinued. I bought this phone last June, a few months outside of the 1-year warranty.

I'm extremely careful with my iPhones and have never had any issues with breakage or damage. I received the 8Plus as a Christmas gift along with a traveler Otter case, where the button is exposed. Everything worked fine until the end of May when I took it out of my purse and proceeded to take a photo to forward to a friend. NO problems! Then I pressed the button to take another photo and the phone froze! That was it. I could not turn it off or get the home screen, only the apple sign. I went on-line and tried all the tricks to re-boot the home page but nothing. I did get it to shut off and reboot, but it only went back to the apple insignia. When my husband came home and took a look, he noticed a small little indent, like a pen might make, on the edge of the button's circumference. It was barely visible.

It's my opinion that Apple Inc. puts its updates out to improve its newest products glitches, while knowing it will cause multiple problems with its older models that are advised/forced to do the updates as well. I have been forced into buying new phones every couple years because as soon as I update any of my 5 phones there are instant problems, some rendered inoperative, and some that just piss you off so much by not working correctly that you can't stand it anymore!!! I despise a company that purposely causes damage to its older products forcing people to "upgrade" just so they can make the almighty buck! I personally will never own another Apple product again.

I have had an iPhone X for three months and am already on my third phone. The facial recognition keeps malfunctioning. It also seems to freeze up and needs rebooting often. I have gone to the Apple store in South Portland Maine and they made me feel I was only one this was happening to. Now I know that is not true. Very disappointed. My other iPhones were very reliable.

I purchase my iPhone 8 on Mother's day through AT&T plan. I also brought the battery case. My phone was dying a lot at new purchase time and completely power down and coming on without me resetting. Frequent turning off and just dropping had no cellular data on even in Wi Fi area and weird scratch noise occasionally with low volume and folks not hearing me. I went back to store. They advise to remove battery case. It cleared up dying so much but other issue still remain but was less frequent. Only happened once in a while. My phone would get hot frequently over the last few weeks and issue arose again with battery dying not holding charge and power off and come back on as if nothing happen at full power of charge.

I bought my son an iPhone 6 last Xmas, he is only 10 and he was so happy about that phone, bought it promo in ATT which was my carrier back then for $200. I am a single mom who works 2 jobs, $200 is a lot but seeing him like it was the best thing I ever given to him. My son was a victim of bullying, he is small for his age, I love him so dearly and I am very protective of him. Almost 3 wks now we switch carrier because of poor signal, when we went to the carrier to activate the sim card, they saw my son iPhone got a damage, swelling battery. I called Apple and they sent me a box to send it back to them to do repair.

I am very frustrated with Apple. I initially had a problem with my iPhone 7 making and receiving calls however everything else worked as normal texts, internet, apps. I took it to my cell phone provider. They looked up my serial number and said that my phone was on recall and to take it to Apple and they would replace it. I absolutely loathe going to Apple for anything because of how busy it is all the time. Even tho I hate Apple stores I still have been team iPhone since they came out. I also own all Apple computers. Have had several generation iPads, iPods and Apple watches, but after this experience I may be saying goodbye to Apple. After I waited for three hours they told me that they had to send my phone out to be fixed and therefore I was left without a phone for a week.

I called Apple customer support and asked them to replacement my iPhone 6 battery. They declined to give me loaner phone while my iPhone will get replaced (expected time 2-week including shipping). 2nd they asked me to phone for shipping charge. 3rd their local service Center asking me to bring the phone first then they will review and place order for battery. I asked who will pay for twice driving 100 miles. They stated they practice this way. So just for battery replacement, I've to drive twice. This was affiliated service center.

I recently downloaded a security app that did not give the price at the onset. When it was downloaded it I immediately got a message they were charging my Citi card 29.99 for the app. I immediately called Apple Customer Service and asked them to delete charge; I also immediately deleted the app as I was fearful it was a scam although it was in Apple’s App Store. I received my credit card bill and the charge was on there so I disputed it with my credit card company and they returned my money. Then I noticed my payment information needed updated on my iPhone. I called Apple Customer Service and was told that I could never use that card again on Apple ID because the card was used in a dispute. I don’t use another credit card so now I cannot download a free app or pay my iCloud storage. This should be illegal.

NEVER in life buy a APPLE product because they think people a literally stupid. My brand new iPhone 10 which I had since April 18 fell out my pocket and shattered the back glass screen. I then called Sprint and said I pay 17$ a month for insurance am I covered for a replacement? Sprint then checked my account and said they only cover lost or damaged phones and Apple Care covered broken screens and malfunctions so I called them a WHAT A NIGHTMARE!

My iPhone 7, well under a year old, will not connect to any cell phone network. I have Verizon service. I took it in to the Verizon store where I purchased it and they put me in touch with an Apple rep who explained that I had a recalled phone and that I would need to return it to an Apple store for repair. It had not been working for about a week. As anyone will understand, this is a problem. The nearest Apple store is 177 miles from my residence, a 354 mile round trip. It will take a minimum of 5 days to repair and they will give me a “loaner” and I must return that and pick up my phone in person... Over 700 miles of travel for an issue of their making that is now my responsibility. Seriously? Yes. I later spoke with a senior customer service person named Keith who suggested I mail the phone to be repaired, with an unknown turnaround time and no loaner.

Like many iPhone 6's, my battery started to struggled. After waiting 4 weeks for a replacement battery to arrive, I dropped my phone off at Apple to replace it. Later when I went back to pick it up, they told me that they could not fix it because when they opened the phone, they claimed that a 3rd party had made some modification or it was a phone not purchased through Apple. And so therefore they will not touch it in any way. The thing is, I purchased the phone at an Apple store and I have never had it serviced anywhere ever. So they refuse to even attempt a fix, and customer service will not do anything for me. Not a replacement (I would be fine with another 6) or any kind of voucher toward a new phone. They basically sold me a modified phone, then said because it had been modified they won't help. I've been scammed Apple, and customer service basic response was "we don't care".

After a few days I updated my iPhone its battery suddenly started draining really fast then it stopped charging. I took the phone to the Apple service center since it was under warranty, however they refused to accept it because of a tiny dent on the metallic body of the phone. Only if they could have told me to take care of it like its some crazy highly unstable antimatter bomb!!! I took it to a local repair person which was the only choice I was left with. He replaced what's called the U2 IC, and it started to charge again. However the battery keeps draining in 4-5 hours. Again wasted more money. It's my second iPhone. Again lasted only for a year and a half. I spent so much money on this phone. One of the worst experiences in my life. Hope no one has else suffers like this. And it's creepy at the same time since no one knows how their destructive update algorithm chooses its victims. So creepy.

They are worried about the battery. I paid 750 dollars for this phone and the phone is junk and I can't get Verizon or Apple to fix it even though I have warranty and insurance and I am finding out it just not me and my phone. Lot of the iPhone 8 are nothing but trouble.

Phone was locked out by Apple because I turned off find my phone to reboot, could not answer the security questions. However I had 3 of them recorded on paper. Worked 4 days trying to get new log in details, talking with Apple they froze me out wanting me to send them a record of buying the phone. They knew I had the phone for 2 years. Because they told me the date when I bought it. This is a scam to remove the older phones from the market preventing sales of the personal phone!!! It did not matter what I told them about the phone. They found excuses to freeze me out. No I did not steal the sorry phone. BOOKS... CAN BE OPEN TO SEE THAT I PAID MONTHLY. This is buying a Ford and GM telling you when or where you can operate it... Very, very, very upset, it's hard to get to the person on the other side of the phone. This cost me extra money. Now I know how they pay their CEO 1,000,000 dollars. It did not come out of their pocket.

I have tried to be a loyal customer to Apple. I have purchased dozens of Apple products - but never again! First, the fact that the software design is "intentional slowing my iPhone 7 Plus" is extremely disturbing!!! Second, None of your Apple devices are compatible - the charger on the iPhone is not compatible with the previous chargers on the iPad; nor the Apple Watch; which is not compatible with the new MacBook - which is not compatible with the charger for the prior MacBook Air! This is called insanity!!! It is a pain in the ass to carry 5 chargers on vacation or business travels. My Apple TV devices will not allow me to watch with Amazon Prime nor Google Movies. I plan to shift my future business to Microsoft and Google!

Apple iPhone 7 - I had the same exact issue as "Holly of Catawba, SC". I wonder how we can connect. I had the same issue and my phone wouldn't turn on during business trip in Las Vegas. They ALSO told me there had been 3rd party modifications done to my phone and that they couldn't replace it. I bought this phone 6 month ago, it's under warranty and I even BOUGHT AppleCare. When I bought, it had issues with GPS and the following day, I went back and they gave me another phone (So, I don't even know if it was brand new?).