Adobe Reviews

This company is a scam. I tried their "trial" period. You can't cancel until they charge you. You literally can not access "manage Plan" until they have charged you. So you can't cancel. I had to block all payments and PayPal from them to keep them from getting my money after the trial. I don't want the service so I'm not going to pay these scammers. If I see this come up on my bank statement one more time. I'm contacting a lawyer. I'm sick of these companies that steal our money through micro transactions. Oh and customer support did nothing..

Terrible company. They never send you a receipt for the services they charge you. They keep charging your card without providing any statement because they know if they show you the receipts for the charges, you are more than likely to cancel it. Their products are garbage, their practice is very shady. Screw this company.

They trick you into a "Free trial" and then charge you $99.99 to cancel. Never again. You will also find that the $19.99 monthly fee is really $26.99 per month after all the fees that they tack on. I forgot to cancel right away and learned this the hard way.

I encountered a hidden subscription cancellation fee, which felt very sneaky. I had to pay for the remainder of my subscription but couldn’t use it for the full term. Due to this experience, I will never return to Adobe. From the beginning, I learned that their service is unreliable. Additionally, I faced constant errors when I tried to use Adobe on different computers. Disappointing.

The hidden subscription cancellation fee is unethical. Adobe should be ashamed of themselves. Their products are not worth the annual fee that they charge. Do not do business with this company and reward their predatory practices.

Disgusting practices, blender 3d is better and free. I was charged a cancelation fee of 100$ to check out the subscription and realize it was garbage. If I would have canceled before Christmas vacation I wouldn't have to pay the charge but Apple and its fine print!!!! Apple should be ashamed of themselves. These people who steal money from us should be laid off and made an example of.

I was not informed with emphasis on text that the subscription was annual and had an early termination fee. Plus trying to change plans still charged me. Very disappointed and lost 100$ to something that didn’t even help me do what I wanted it to do. Adobe has a redacted tool but it doesn’t redact locked documents so watch out for that. I will never use Adobe again.

After literal decades of using Adobe and Photoshop I am at my wit's end. The products constantly crash and break. I am told I needed to buy a new computer (mine was only 4 years old) in order to use the software after years of using it on that device. I upgraded my machine to a brand new top of the line computer and its still constantly crashing, glitching and not working. CUSTOMER SERVICE IS USELESS. The issue always comes back, I get disconnected, they seem ignorant and ask really stupid questions. I don't know what to do.

Adobe drains the resources on my computer and is constantly running all sorts of different things in the background that I don't want to have access to my computer. I'm trying to get help, but their chat sucks and their tech support doesn't know anything. The customer support people in India are very nice, but they didn't try to help me. The tech support guy was recounting my question completely wrong and clearly knew nothing technical. He then put me on hold and came back saying he couldn't find my account, even though it was already verified before they transferred me, and then I asked him to read my email address back to me when he just cut me off and transferred me back to the accounts support. They will not give a direct number for tech support. Their chat feature does not have an option for tech support. They have the WORST customer support.

The worst company to deal with, be aware of signing up to their plans, very misleading plans, and when you try to cancel they will charge you $80 cancelation fee, which apparently they have in a fine print in their agreement. I don't recommend sign up for their plans.

Adobe’s photo editing software is top-notch, but their customer service is absolutely terrible. They give misleading information, and you'll likely end up frustrated and hung up on during calls. Don’t expect resolutions, just excuses. Their agents are unhelpful, unprofessional, and unreliable, and they charge hidden cancellation fees -if you can get around to canceling at all. It’s a shame such a great product is paired with such poor support. Save yourself the headache and look elsewhere.

I called to cancel my free trial before the deadline and was pressure to extend free of charge, even if I didn't want to. I was also promised that no additional fee would incur. I was then charged, and the rep had terrible customer service skills and used accusator, demeaning and provocative tone. I was shocked. I will never buy Adobe anymore and will make sure to share my experience around. You don't deserve business.

I love Adobe products but their Early and Late Cancellation fees are completely unfair. They honestly make you feel like they just want to take all your money. It feels a little illegal what they are doing.

I have been a loyal Adobe user for decades and their customer service has taken a sharp downturn. I wanted to modify my existing subscriptions and instead they cancelled my services leaving my company without access to their adobe subscriptions. It has been a few days without service and without knowing it their customer service has violated their service agreement with me, costing my business lost time and money.

Nothing is better than Adobe's customer service, except their software. I made an error on my side of the street, they saw it, and helped me fix it. You can't have a better neighbor than them. I read their past reviews and they are not like that now, based on my experience.

I have used Adobe products since 2002. I had ridiculously sad news given to me by Adobe that had taken all my photos and videos from Creative Cloud and deleted every single one of them without going out of their way to notify me of such a tragic disservice. When I notified Adobe that Creative Cloud was no longer on my computer, they told me that they had deleted everything and had given me notice in February.

Adobe softwares are top notch, but customer care is not. I signed up for a one month subscription to Illustrator, and noticed that two months of increased charges on my card. When I went to cancel, I was hit with a threat of +$300 in fees. Looking deeper, I noticed I was also charged for an additional license that I never asked for. I tried chat help, and they would only offer me a discount to continue service that I didn't need. They would not waive the shockingly high cancellation fees. Use the service if you'd like, but be cautious about payment and licensing terms - especially if you are a small shop. Customer service will not help you with mystery charges and wild fees. They will, however, ask you to wait a few days for a manager to reach out to you. Buyer beware.

They have sent out “trial” free apps with payment expected in 30 days…we never asked for the apps!! It's yet another intrusion into our lives promoting unwanted goods and services…Soon expect it will be MANDATORY to accept this junk... Or they'll sue us!

I subscribed to Adobe on an annual plan with monthly payments. While I understand that there are termination fees when canceling early, what doesn’t make sense is the way they handle the rest of the term. Even after being required to pay for the entire remaining contract period, Adobe only provides access to the service until the end of the month in which you cancel. This means you're paying for months of service you no longer have access to, essentially giving them money for nothing.

I purchased Adobe Acrobat with a lifetime license for two computer. One of my computers got hacked and I lost administrative privileges and the only way to gain access again was a clean install of the OS which wiped out all information on the computer. When I tried to reinstall Acrobat it did not allow me to activate my copy because according to them I had to many copies installed. Also I was just trying to reinstall my copy on my hacked computer. I tried to decommission my computer through my account but I was not able to do since adobe moved the information to a non accessible computer. I chatted with the help. They were not able to help because according to them they have no access to the server and only see that I have too many copies installed. They put me on a call back list but they never called back.

I really wish they would stop charging me. They should change their business approach. When I need Adobe, it is usually for a school project but other than that, I do not use it very often. Perhaps they should try to center their business around the needs of their customers instead of sucking us dry by charging fees every month for a program we never use. Yes, Adobe Photoshop comes in handy every great once in a while, but often times I feel it is a way to cheat and scam users. I tried to email them to reach out, but their mailbox is full. That is why so many people think it is okay to steal today. I think I have 30 dollars in my bank, and here comes Adobe to charge me $29 dollars. Great, well now I have a dollar left. THANKS ADOBE!!! LOTS OF ANGRY CUSTOMERS AND THEIR REVIEWS.

I received a 1 month free Adobe trial with my new HP Laptop. I looked at it but never subscribed. Today, out of nowhere, I get an email from Adobe that my account is suspended and they're looking for my payment information. The reason they don't have my info is because I never set up an account, subscribed to the free trial. This is as sleazy, slippery as it gets. Adobe is simply taking a shot here- that I'll overlook and just pay. Don't do business with Adobe. T.

INHUMANE COMPANY. They would hide subscription terms from you and prevent you from canceling the plans. They would use your computer in a similar way as malwares to show you their notifications. I hope they will just burn to hell, fortunately there is a court case against them right...

I have been using Adobe products since college. I am now about 18 years in using them. Ever since it became a subscription-based software, it is not only annoying but customer service has gone downhill. I recently changed my phone number and could no longer log in/reset password because authentication was linked to that phone number but I did have an alternate login method which is email. I called customer service and explained the issue and told me due to security, the only thing they could do is close my account and open up a new one for me.

Using Adobe has been one of the worst software experiences I've had. When the program is not telling me my subscription has "expired" - it hasn't, I'm paying every month for it, the program bugs, lag time, "jerkiness", and shutting down for no apparent reason, all make the user experience one of the most frustrating I've ever had - You will, at times, want to run outside and scream with anger when using this program. I will be cancelling, even though it will cost me almost $100 to do so - This program really is a total scam and the company needs to be reported to the BBB and states' attorney generals.

I can’t believe it, but I had heard Adobe was a scam company and ignored that feedback until I got scammed myself by Adobe. I should have come to ConsumerAffairs (or any other review site) to read the horrible feedback first. I filled out PART of an application for Adobe Pro before I X’ed out of the entire site (did not complete the form information and I certainly did not approve anything), unfortunately the part I filled out had my credit card number. I had a suspicion, but didn’t see any immediate charges and COULD NOT ACCESS THE SITE when I input my email. An error message came up saying “no account associated with this email.”

They will lock you into a contract if you try to use the trial. If you don't log in you can not sign documents after you had tried the trial once. DO NOT even look at the additional things that the paid versions get you. It is not worth the money and headache of dealing with the program afterwards.

Been using Adobe products for years. I decided to try their current software for a trial. When trying to cancel the trial, I discovered Adobe locked me into a one-year contract paid monthly. I did not choose this. They did not disclose clearly I would be locked in for one year or else incur a costly cancelation fee. Adobe's ethics are no longer good.

Scam Artist bill you even though you don't use the website, Do not get a free trail subscription. They are not a good company to work with, try someone else. This is such a rip off. We work hard for our money to have some big corporate company take advantage of you and scam you out of your very hard earned money. Do not use them. They billed me for 2 years and only refunded me the last month back. Shame on you guys. I hope you guys get what you deserve. to go less subscribers and fade into the past

THEY ARE STEALING YOUR WORK AND PRIVATE PHOTOS AND VIDEOS! This is insane and disgusting. How is this even legal? I want to take them to court. This is an insane overstep of rights in a contract they know no one reads.

First, it is ridiculously expensive, and they do absolutely nothing for me, and now that I choose not to re ubscribe for $12 per month (yes, PER MONTH) they are blowing up my computer! They are stalking me and sending nasty messages.

I didn't buy the product; I'm using it on a work computer. My experience is that it takes less time to load a detailed 3D model of a dredge in a CAD program than it takes to add a page number in Adobe Acrobat. It wastes a lot of my time every single time I have to make an edit in a package. I can write a whole essay in MS word in less time than it takes to write the word "revision" in Adobe. I don't know what they are doing wrong to make it so slow, but this is ridiculous.

Some how I subscribed to adobe acrobat, which was $25 a month. My bad I didn't realise it was a subscription service. Upon cancelling, they were trying to charge me $130 for an early cancellation. Do not use Adobe.

I initially signed up for my son's project that it didn't work for. I do not use this service at all. I got a cancelation confirmation buy I keep being charged. I am told that I will be charged an outrageous amount to cancel early. This is infuriating.

This company perpetuates fraud. I have cancelled my subscription twice and I keep getting charged. Now they are telling me after I cancelled my subscription, someone renewed it. They won't tell me who. Over the years, my credit card number has changed, but Adobe keeps picking up the new card number. When I give them the card number, they can find the charge, but tell me they have a different card number. Don't do business with this company.

Like everyone states, when cancelling an annual contract (while paying monthly) you will face hefty cancellation fines... for software you don't want, use or have access to. I am a no-nonsense person and this "experience" was carnival chaos. The monthly subscription to Photoshop cost $24.83/month and I was billed on 5/12, reminding myself to cancel because I no longer use it. On 5/14 I cancelled and was charged $111.74 that afternoon. While speaking with customer service, they stated they would be able to refund the fee if I (surprise) purchased another plan from Adobe.

Do not sign up for their monthly subscription! Their terms of agreement are deceptive and predatory. I thought I was signing up for a one-month trial, but instead, they locked me into a yearly contract costing $360—that's $30/month for a service I find unhelpful. I only used it once and haven’t accessed it since. Despite this, they've charged me for the past two months, costing me $60 for virtually nothing. When I tried to cancel after the second month, they demanded $180 to terminate the contract early, which amounts to paying for eight months of service while only receiving access for three. Additionally, their virtual assistant system prevents any direct contact with a human representative.

The Adobe Pro interface and functionality is so terrible that I was willing to pay the sneaky cancellation fee. Every single time I needed to do anything, Adobe popped up a sales option somehow. Adobe…you used to be the way to go but it seems you forgot to compete. It’s a heavy, clunky, user-unfriendly experience. Nothing is intuitive. Moved to DocuSign, Canva, and GoogleDocs - easy peasy and less expensive.

I don't have much to say that others haven't already said. I signed up for a free trial to use Adobe Illustrator for a small project but discovered that there was a cancellation fee that I had to pay to terminate my subscription.

If you are downloading an Adobe free trial for a small project, be careful! Adobe is very sneaky and auto checks a box that will sign you up for another free trial of their own AI virtual assistant as well. I did not uncheck the box for this, and unknowingly was on a 7 day free trial of their AI service too! 8 days later, when I didn't cancel that subscription, that I never knew I signed up for, I got charged. Thankfully, their support people were accommodating, and refunded the charge and cancelled that subscription for me so I did not get charged again, but not before taking their time to try and sell me all sorts of other Adobe products.

Absolutely predatory cancellation fee, while allowed as you sign an agreement, there is a cancellation fee associated. If you don't cancel right when your plan is set to renew it will auto renew and you will still then owe a cancellation fee. I don't want others to fall for this. This is available, but not easy to see or well known.

Really dissatisfied with the cancellation charge policy implemented by Adobe. Charged a $99 cancellation on top of a couple of months' subscription charges. Didn't expect such deceptive subscription cancellation practices from a company like Adobe. They should be more transparent and straightforward with the cancellation process

I contacted support to update our corporate account. We had several unused licenses I needed to cancel. After more than an hour of being countered with useless sales offers in an attempt to keep us from canceling unused licenses, I finally insisted that they make the changes and stop trying to sell me licenses I did not need or I would cancel the entire account. Finally, I was assured the licenses would be removed. The next day, the licenses I spent hours trying to cancel were still showing up on our account and our bill was still several hundred dollars more than it needed to be. I contacted Adobe support again. They said the notes were in the account and the changes would be made before the next bill.

Signed up for a 30-day free trial. Went to cancel subscription on day 9 and they canceled the remaining time of my FREE subscription. I was told I could cancel any time but my guess is this company is trying to benefit from people forgetting they subscribed to a trial. Trash company. Should be shut down for their shady practices!!!

I am utterly disappointed and infuriated by Adobe's blatant disregard for its customers' rights and its deceptive billing practices. Recently, I made the grave mistake of subscribing to one of Adobe's services, believing I was getting a fair deal. Little did I know that behind the glossy façade lies a company willing to stoop to the lowest depths to squeeze every last penny from its unsuspecting users.

The experience was great, the representative was very professional and he gave me relief in solving my problems. I would definitely recommend to anyone to this program who going similar situations like me.

I signed up for a free trial and then forgot to cancel, so then they started charging me. Fair I forgot. I called to see what I could do and they change my subscription to a cheaper one and told me I could cancel in 3 months. I called 3 months later and cancelled, they confirmed no fees. 30 days later they billed me a $75 cancellation fee. I tried to dispute it with my bank but they sent back a 50 page T&C so the bank sided with them, so now Adobe has stolen $75 from my account and there is nothing I can do.

I own a business and tried a free trial of Adobe. Once I started the free trial I quickly realized this was not the product I needed for my business. I tried to cancel online but it’s very hard to find. I actually never found out how to cancel online so I contacted customer service. Of course they give me the run around and offer me a lower price. I said no. I was so busy opening my business that they offered a three month pause. I agreed and quickly forgot about it. So 3 months later I was charged again. Again I contact customer service and again they give me a lower price or a pause. I most definitely declined everything. I told them I was calling my bank to stop the recurring charge. That is only when they agreed to cancel. I still called my bank to put a stop to this charge and to make sure I was safe because I still didn’t trust Adobe on cancellation. I do not recommend this business/product. They truly take advantage and it’s very hard to cancel.

Every time I have to write a paper using their product (broswer), it keeps on crashing on me (and yes it's an issue with Adobe) and I lost hours of work, now this wouldn't be an issue if it happened only once or maybe even twice, but this happened most if not every single time I used adobe acrobat.

After trying to make several attempts to contact someone at Adobe. I was told my software was end of life and they have no support. The computer I had the software installed on crashed so I have no way of uninstalling/deactivating that install. Adobe offers no support to help. Their only solution is for me to buy the latest software. I don't need or want the latest software. I don't use this software that often. I have Adobe Photoshop and Lightroom with the same problems. Also they have changed their log in structure to their website and it has me locked out. Their solution is for me to create a new email and a new login. For a software company this is a terrible business model. I will not be doing any more business with this terrible company. Looking through the reviews I am not the only one with these same problems. Apple was sued from similar tactics to force customers to buy the latest product.

I have been using Photoshop for years. Over the past 6 months, I have had the program fail, and have called customer support repeatedly. No one who can fix the problem will come to the phone, and I have been promised callbacks over 23 times. There has never been a callback. It seems to be a big joke on the support team's part that they can promise help and provide none. Their product has gone downhill this past year and there is no recourse. I strongly recommend not starting with Adobe Photoshop; it WILL fail, and you will be stuck fighting with Adobe to cancel the contract.

Tried to print my tax pdf form but even though my PC and printer are up to date, Adobe won’t print and keeps saying I don’t have the number of pages programmed even though I do and they must be having issues cause that pops up and their help page doesn’t fix the problem

I purchased software from Adobe several years ago. It has reached EOL, but I preferred to continue to use it since I only use it a couple of times per year, and their current business model is subscription based. Recently, they shut down their servers which "allow me" to use the software that I purchased. They cannot offer support because it's past EOL. Time to look elsewhere for a useful product.

It's really disappointing because I quite enjoyed a few of their products. My experience over the last couple years, hanging in there to give them the benefits of the doubt, has alas been in vain and I have been completely taken advantage of. Not only is now completely impossible to get ahold of anyone, despite their claims to "Get help from real people", but their stupid chat bot gets you NOWHERE except to lie to you and make you think you are about to get a call from someone in "less than a minute" - ALL LIES I'm afraid. I've had charges on my account even after successful "confirmations" of cancelling accounts and nothing but dramas. Their products are extremely overpriced in today's world and it's honestly quite a shame that products with such great potential have been so poorly managed with completely oversight and inability to adapt with the times.

I started a seven day trial in September. I logged in to cancel it. The website kept asking me to login and I couldn’t get any further. I reached out to customer service and was told everything was canceled. Here I am February getting charged for a plan they stayed. I activated in October. I have not activated anything After I requested cancellation. When I reach out to their customer service representative and make this clear the representative leaves the chat and leaves me there with no solution to my problem. This company is a fraud!

App doesn't work on my computer and no customer service to get a hold of. Can't cancel my subscription without penalty so I'm stuck paying for trash with trash customer service. This is a crappy way to do business, crooks!

This company is a scam. 30+ years old software without any improvements over the last decades. This company and the Software they are providing is complete garbage, scam and waste of money. It's just pain to use their software.

I purchased a software cs6 disc 8 years ago. It's been working for 8 years. Now I get a pop up that it will be disabled unless I upgrade. This company is a scam. I have been in contact with them 7 times to resolve this issue. It has now become a form of harassment. Their customer support people are ignorant. Then they send you to self help. Not only have they wasted much of my time, but my websites and pictures are at stake. They are investigating non genuine software and using honest people to investigate. If you have this problem I suggest you contact the federal trade commission as they are fraudulent and trying to increase revenue illegally but threatening to disable a product you purchased. They can't suddenly disable a product I bought and ask for a monthly payment. It's a scam. I have CD's and DVD's and movies. They don't tell you after years you have to start paying for them monthly.

I ordered a free trial of Adobe Acrobat Pro on 12/20/23. It said it emailed me a code to download the product, but it never did. When I selected the help menu on the web page that asked me to enter the code, it said you could select a different way to receive the code, but the option was not available as described by the help menu. I did receive other emails from Adobe though, but none of them described how to cancel the free trial. I replied to one of them saying that I wanted to cancel the free trial, but I never received a response to my email. I did receive plenty of marketing emails from them though.

Like everyone else, I thought I was signing up for a monthly plan, not yearly. They tried to tell me to cancel, it would cost $60 or I could wait two more months and pay the two months (Also a total of $60). After enough talking to the agent, he agreed to cancel for free and refund my most recent month. Leaving this review here so others know to do the same.

I did free trial and of course I found I did not like the product but forgot to cancel. After I noticed I was getting charged, I called to cancel and was basically told I could not because I had signed up for a year. I argued and they talked me into keeping with several free months and I could make decision later. Of course they billed me again and I called and really complained and they cancelled without charge but made me stay on hold for nearly a half hour. This company's method of treating customers is bordering on predatory. DO NOT SIGN UP WITH THEM!!!

OK like most other reviews here I somehow signed up for a full year without even realizing it, I thought it was a trial but ok - scam. But the issue is, is that the site literally is never working... It would ask me to sign in 200x and glitch out, when I hit to open a previously open file, it would never open. The logo maker never worked. It's a joke. This platform absolutely sucks.

I kept getting bills from these clowns, incredible as I don't have an account with them. It seems they have been taking money without my knowledge and when I spotted it they just kept sending me bills. Currently going to an attorney. They didn't even get my first name right on the account. As for Adobe, I've blocked you so you can't send any more emails demanding money.

I was sent documents that required me to complete them using the Adobe app. I do not have an account so I created one. Unbeknownst to me they were billing me a monthly fee and when I utilized the online chat they refused to cancel insisting I pay a $96 cancelation fee! Online chat did nothing. I’ve already been billed $40+. How do I end this and get my $ back?

I decided to try the Adobe's 7 day free trial for work purposes. It turns out that my job provided one for free so I cancelled the free trial after one day. Fast forward 2 months and I noticed that Adobe has been billing me their subscription fee for 2 months. I went back and seen my account was still active. Frustrated, I tried to remove my account but they have tacked on an enormous cancellation fee. I tried calling or reaching out to the merchant but they do not answer their phones or respond to my emails. Why do I have to pay for a cancellation fee if I terminated my account within the free trial period?

Tried to edit a document by pasting into the app but was unable to because I would have had to retype the doc into the app. I canceled immediately but guess what? THEY BILLED ME ANYWAY!! So I cancelled again as soon as I saw the charge on my CC and guess what? THEY CHARGED ME $99.99 TO CANCEL. WHAT A SCAM! There are better apps.

Beware! Adobe charges a Huge cancellation fee, almost 6 months of subscription amount. I wanted to try out Creative Cloud for a month rather than the 14 days so I was willing to pay for the first month, but when I went to cancel, they charged me over 5 months as part of their "cancellation fee". It is too bad that a company that creates such good products stoops to such poor treatment of potential clients.

I tried to cancel my trial Adobe product and they charged me over $200. They also had signed me up for another product and charged me $116 more. They do not help in customer service. Do not buy their products!!! This company is scamming people who use their products and don't like them for cancelling. I have had to call my bank since their customer service stated they would transfer me and hung up on me.

I signed up with the software as I am a student in university and needed it to sign some documents in order to enroll in some classes. I really only needed it for the few documents and then I was done with the software. I signed up for the free trial thinking that was all that was involved, but did not realize I was signing up for the annual subscription, as I am sure they wanted it. Then when I tried to cancel the subscription I was informed about a $142 cancellation fee. This is a truly unfortunate experience. I never would have thought I was being so manipulated.

I purchased Adobe Creative Cloud online access in 2021 at the annual rate. I cancelled the renewal of my subscription in the spring of 2022. The email account I used was a work account from a job I left in August 2022. I no longer have access to that email, so I cannot access my paperwork from that time period. Since then, Adobe has continued to charge me an annual subscription fee. I do not use this account and do not even have access to it. I am unable to reach a live person at their phone number or through their online chat option, because I am "not logged in to an active account."

Angry customer here to leave a review after getting scalped by their cancellation fee. Just a warning: don't get the annual pay-by-month subscription. They are literally designed so you don't have to pay the annual charge up front, but if you can't afford the monthly subscription and cancel it, you will get charged between $100 and $150. This used to never be the case. Adobe is a greedy corporation and does not deserve your money. There are much better alternatives out there that won't cost you nearly as much, if anything at all!

I, like everyone else's review on here -- is about the $149 cancellation fee. I just wanted to leave a bad review for it somewhere to air out my anger from Adobe. I had a just fine experience with the tool itself. But the audacity to charge a $150 cancellation fee to "recoup" some of their lost costs is **. Just another giant corporation taking advantage of their customers. Given that everyone else has the same opinion, you think they would reconsider to save face -- but looks like they are just fine with leaving all of their consumers with a bad taste in their mouth. I am a struggling 23 year old -- who makes $20/hour, I am pretty sure I could use the extra $150 than this giant cooperation. Next time I need to use any design services, I will definitely be finding another service. Screw Adobe.

I was charge a cancelation fee for trying to slim my expenses for the 2023 year. This year has been a hardship. This company agreement is all about them, I will never get this program again. I can't afford you so you charged me more. Not worth it. It's even hard to transfer your pics from lr to your computer. Do not order this.

I needed to edit some PDFs for a new job and I signed up for the free trial. I figured I'd keep it for a few months just in case I needed it again. BIG MISTAKE. Somewhere in the terms of the agreement is the fact you pay for a full year even if you sign up monthly. Now that I know, I'll just take the time to edit Word documents. I will not fall for this again.

Class action suit, anyone? $149.95 for an early cancellation fee for a service that costs $20.99/mo. This is outstandingly greedy. I signed up for the 14-day free trial of Adobe Stock. Didn't end up using it much, so I decided to cancel after having paid $30 for a month or two, only to find that I'd be paying a ridiculous early cancellation fee. Man, they really rope you in with that 14-day free trial crap. I thought I would be able to cancel at any time. NOT THE CASE. $149.95 to cancel. Was going to call support, but decided not to waste my time, after seeing multiple reviews saying it's outsourced and they're no help anyway. Now, why would it be easy to cancel services like Creative Cloud, but not Adobe Stock?! Two totally different methodologies. I will not be renewing my membership and I'm second-guessing everything else I use from them. This is a scam. Plain and simple.

I cancelled my subscription prior to the end of the free trial but no matter how many times I delete the apps they return. I tried using their cleanup tool which is apparently required to remove it but it does not work. I have tried everything to remove them but they are still on my computer and now it’s taking up what limited storage I have with software that doesn’t work and is even being discontinued. I should not have to pay for additional storage because a company has sloppy software. This kind of business practice should be illegal.

Somehow I found myself subscribed to Adobe and it was a nightmare since then, and somehow I have been added to Annual Subscription too and during trial I could not access my account at all to manage it/cancel it. And now, through chat system after long efforts, I managed to chat someone, and I have been told that I need to pay whole years subscription, even though system did not allow me to sign in to cancel my subscription. This is so UNETHICAL and I am not sure how to describe it. I am wondering who protects the CONSUMERS' RIGHTS?

I had no recollection of ever signing up for a "free trial." Eventually I noticed these charges appearing on my credit card statement. How they obtained my credit card number I am not sure. Probably through another service I use with them. They do not send you a receipt or any notification that you have been billed. This is intentional so you do not realize you are being charged. When I called to cancel they charge a cancellation fee!

I asked questions and they just kept sending me links to the help articles. What's the point. If there was another alternative to this software I would take it. I had stock image questions and just went with someone else entirely.

First time reviewing anything online (ever) because I am so mad. Couldn't find a good pdf Editor so I chose Adobe Acrobat Pro. THEIR ONLY OPTION WAS SUBSCRIPTION! I figured I had to get this job done, crazy waste of money but $20.59 1 month was cheapest option, I would just unsubscribe right after it was done. It cost me $99.99 to end the subscription. Worst online experience ever. Look anywhere else.

Some of the support techs are very knowledgeable. Others aren't. If you get the latter you'll be in for a long and frustrating experience. If you ask a question or help with something they will just do it or try to do it without slowly give instructions. Today I spoke to 4 techs. Only one knew what he was doing.

5 hours on the phone- 3 scheduled calls - no one called - was guaranteed a supervisor —- who never called then without knowledge they deleted my Outlook software right before court event - which had exhibits - then disconnected the session - they are simply terrible - I get them on the phone then ten minutes later they hang up and don’t call back citing technical problems.

These guys gave me the run around for days as to why they couldn't see why my account would not add my social Account, the service sucks, it's almost like I was trying to explain to neanderthals on how to do their job which doesn't make Sense because that's what customer service is about, help when there's a problem, I don't know how many times I had to re write what I told them and they could come up with any reason for the cause.

Their pdf system is inadequate and they trick you into signing up for an uncancellable service without providing other options. When explaining my concern with their services, they would not cancel the subscription without a fee and would repeatedly try to sell me other services even after my refusal to ever use any of their services again. This company is the beginning of communism and their pdf system is inadequate…

Their support team is simply the worst. Add, change, and cancel requests are tedious and death by a thousand papercuts torture. You call and you'll have an extremely long wait time. The person on the other end is not well trained and while they try English is not their first language and it is often very difficult to understand them. You'll end up spending as much time trying to fix billing and other issues with their support team as you will with actually making creative work using their products. There are better alternatives to all Adobe's products. Many are less expensive as well. For 11 years I've used Adobe and now I'm migrating all our accounts to an alternative.

This is not my first rodeo with Adobe products. However, what they have done is removed the user friendliness of their tools, and instead have allowed Third-Party SDK designers to charge for items that either used to be, or should be inherent to the program. Simple things like removing the toggle function between straight and curves, making rasterization vs smart object filtering add/remove artifacts without one's knowledge, or even the worst of them all.. making the file management system untenable.

I had such a horrible experience. I signed up for Adobe free trial and they started charging me with no warning. Three months went by charging me 30$!!! With other companies like Skillshare I have forgotten about the free trial but I always get an update that it is ending, EVEN when I got charged $100+ I was able to get a refund because I did not EVER intend to pay for the service I simply forgot to cancel. Back to Adobe, in the three months I was unaware I was paying for adobe, I didn't use it A SINGLE TIME. At all nothing, literally they could check my account and there would be tumbleweeds. SO I tried disputing it hoping to just cancel my account, NO REFUND.

Signed up for Adobe for a school project and then cancelled after class was done. Year later I see a $120 annual charge on my credit card, which I am now disputing. No warning or email about subscription renewal. Unfair consumer practices as this company. Don't do business with these con artists. They are a bunch of thieves.

Adobe has turned into one of the most despicable arrogant b.s. companies to ever do business with. Just when you think you're doing a trial membership and monthly rebill (worst case scenario), somehow you're entered into some annual contract with an early termination fee? It's completely ridiculous and the OLD way of doing business with customers. This will not stand or last. People want to pay you for quality of product not be locked into some imaginary dream world of somehow you (Adobe) is being put out because we cancel our Trail or Monthly membership. Ridiculous. Get real.

They cancelled my subscription! Someone at the company emailed me to confirm cancellation. So happy that we have these review sites because I don't think this issue would have been resolved so quickly otherwise!

While attempting to cancel a free temporary subscription, I was notified about a $90 early cancellation fee that was supposedly included in previous communication. If it was included then it was hidden because I never would have agreed to the free subscription if I was aware. Clicking on "learn more" provides an example of how that fee is calculated but doesn't in any way add up to the proposed charge. Adobe may be making money off this scheme, but also making a lot of people very angry along the way.

The customer support is the worst I have seen in 40-plus years on earth, 99% of the workers cannot explain to you how to use their own software. The owners of Adobe outsource their work to India for cheap wages, which in return is a disaster for Americans that need help with " their products ". These people will hang up on you repeatedly, with no regards if you as to speak to a manager or if you ask them a question that they don't know the answer to, you will be hung up on. This company is losing and WILL continue to lose millions if not billions of dollars for their bad customer support team.

I signed up for a "free" trial of their PDF software just to make a couple of edits to PDFs. It turns out Adobe doesn't know the meaning of free. The "free" trial is nothing but false advertising. I cancelled well within the grace period and they wanted to charge me $30 to do that. They have some hidden language in the terms and conditions where they sneak in this charge to unsuspecting customers. Thankfully there is a way to around the charge, but they don't make it easy to do so. In fact, they don't provide any helpful steps on how to avoid it - instead they respond in a condescending manner by saying "you signed the terms and conditions....". Yes, I signed up for a FREE trial. I have never seen a company charge a cancellation fee for a FREE trial. Thanks to other people who had this issue online, I was able to avoid the charge but it left a terrible impression of this company. Avoid.

I activated the advertised 7-Day Free Trial of the full Adobe Acrobat program in my name and email address. After trying it out on a document and considering the cost, it wasn't worth the expense for the little use I would make of it. I cancelled the free trial the same day and received their email confirmation of cancellation. Eight days later they charged my CC for the monthly subscription fee! I called them and the representative confirmed the cancellation but wanted me to provide the first six and last four numbers of my CC. I refused as they already have that info, hung up and initiated a CC charge dispute.

Not only through Adobe Cloud am I creating great graphics and offering the highest level commercials from my position. But, through this product, I am suffering. First, the CEO makes over 250 dollars an hour, but; I have made $0 dollars gross, in the 4 years I've used Adobe. I'm bombarded with constant updates which take up space on my computer. The amount of work I do becomes disorganized, then when there is a service issue I have to call tech support who doesn't want to help at all. Today I spent close to 2 hours with Rupal. After a rejection to get me to spend more money on an upgrade, I started recording and let Rupal know I would be reporting these issues, he began to ask if he could help. Came into my system. Has my email, my information... we began to apply updates, then Rupal had to assert a workaround. We had to use an entirely different system, Media Encoder, to Export my Premier Pro Project to mp4.

The reviews don't lie. They really do everything they can to make sure you can't leave. If you want to cancel, they'll charge you a cancellation fee and still charge your credit card after the cancellation. They offer you the 3 free months but that does absolutely no good for anyone that doesn't use their services anymore.

We signed up for a 7 day free trial of Adobe Acrobat Pro, used it for 30 minutes and discovered it wouldn't solve our problem. Forgot to cancel within the 7 days and saw the $20 monthly charge on our credit card statement. Darn. Logged in to cancel and discovered that cancelling before the year is up incurs a $160 cancellation fee! That's dirty. There's no justification for a charge like that. Called customer service and they wouldn't budge, acted like we are locked in to giving Adobe at least this much money. Hopefully, there will be a class action suit in time, which I'll be happy to join.

Terrible customer service. They keep charging you although you cancelled your account. Never give your bank info because they keep charging you and if you cancel they still charge you. They waste my time on different calls and never cancelled. I had to change my credit card.

I had a subscription with Adobe that I cancelled in December 2021. Since then, Adobe has continued to charge my credit card monthly for the past 11 months. In contacting them, I was told that someone else has a subscription using my credit card and a different email address that they believe is mine, despite me telling them I don't have an alternate email address. This is all the information they'll give me, despite the fact that they believe the second account is in my name. They won't give me any more information due to "data protection" policies. So they think the account is mine and will charge me for it, but won't tell me anything about it. ABSOLUTE RIP OFF AND FRAUD.

I thought I was getting a month to month plan. Turns out, I accidently signed up for a ANNUAL plan. After 3 weeks, I tried to cancel it and they tried to charge me $110 cancelation fee. I instead reported my credit card lost, got a new number, and this ** company can take a flying leap. I will use another program in the future to make small edits to PDFs.

Such a scam. Such a scam. Make it so complicated to cancel plan. And when you finally can they try to charge you extortionate amount. When calling 020 7365 0735 I was offered it for free for the last months but they still wouldn't remove the auto renewal. So sure enough they will be charging me again when I try to leave. If anyone knows a way to help me escape this trap let me know!!

What the hell are these guys thinking by running a business like this? Its subscription system is a complete scam. Why would they risk getting such a bad reputation for trickery and scamming people out of money from hidden cancellation fees and auto renewals. Just because I clicked on the Adobe icon on my computer it renewed my subscription, Then when I went to cancel my entire Adobe Account it charged me a Extra $158.62 for a "Cancellation Fee". I Will NEVER use Adobe again and advise anyone else to do the same. Canva will do the job for me. I'd love to know exactly how many Uni students have been scammed out of their money from this pathetic company? Has to be in the Millions. DIRTY THIEVES!!

Tried to cancel their subscription and are hit with a bigger payment for EARLY TERMINATION, there is no way to seek a waiver or recourse to it. Well done fabulous customer service, now I going to tell everyone I know not to use adobe. Had only used it for 2 days, and now I am out of business and tried to seek some kind of understanding to waive the Early Termination, but they having none of it. Pay and Bye forever.

Short 7 day trial. I didn't realize trial was 1 day passed until I saw my bank statement. Figured I would wait until the paid month was near expiration before cancelling. I am retired and will only use the product perhaps a few times a year. Definitely not worth $19.99 per month plus tax. Here I am more than 10 days before paid month is up. I try to cancel only to be told there will be a $109 termination fee.

Adobe is a dishonest company trying to scam its consumers. Their "monthly" plan cannot be cancelled on monthly basis, and you have to pay a hidden penalty fee to cancel your subscription. Adobe, it's 2022. There's no reason for a company of your stature to use dirty tactics like this. Before I was a paying customer, I thought Adobe was a good company. Now I understand its true nature -- and guess what, I will never, ever, give you a single cent again. There are so many better software out there.

Absolute nightmare. Nothing was set up right. I was told I paid for the wrong type of program for my business, so I needed to upgrade to an Enterprise plan to get it all to work. Spent thousands. That has never worked. Customer service is all based overseas--can't understand the people's accents, they set appointments to troubleshoot 1 week out, then stand me up for the appointment. Then they reschedule and tell me they don't have a solution. Not one will give me a refund. Rarely get a response to emails. I am so angry that I have wasted THOUSANDS of dollars a HOURS of frustrating troubleshooting time to still have an unreliable or completely non-functioning product. I HATE ADOBE. Stay away!

Worst experience ever to cancel my subscription. Adobe makes it challenging to cancel a subscription. Definitely felt like I was subhuman, embarrassed, and frustrated. After numerous pleading attempts.

Do not sign up for the free trial Adobe Pro if you do not intent to keep the service because even if you cancel, they keep charging you monthly. It is a complete rip off. I signed up accidentally for the 7 days free trial Adobe Pro back in April. I cancelled my membership within 2 days when I realized that I signed up. I found out in August that I was being charged since April. I called them to ask for a refund as I cancelled my membership. They told me that my subscription was for 11 months and they can only pause it for 3-months and that I am obligated for 11 months. I told them that I never signed up for a yearly membership. I cancelled the free trial subscription. They then told me that they would cancel the account but they would not reimburse me. After much discussion, they agreed to refund me for half the charges and I accepted. I thought Adobe was a reputable company and has great apps but I did not realize they could be misleading and deceptive.

Do not buy Adobe! Crashes constantly resulting in so much lost work. Pitiful service for a program that costs almost $20 a month. They also trick you into buying an annual plan by making it sound like you're only paying month to month and will charge an astronomical cancellation fee if you try to get out.

You shouldn't have banned flash! Now we cannot play games! I hate this! I wish you learned your lesson! Get-out! I wanna play Spolder! I do not care! Get-out! You cannot go anywhere until 2023. Happy new year is here! And guess what! Today is 30th unnhappy birthday! You may now open your present! It's a South Park dvd!

I was asked to pay in order to cancel my current plan. This was not clear when I entered into the agreement. Apparently, you commit to a 12-month payment, and the penalty fee for cancelling your subscription is not clearly stated when signing up for the product.

I'm a graphic designer and I have been using Adobe products since Photoshop 3. Yeah a while. While outlaying thousands of dollars to buy products to own was expensive for individuals and smaller design groups - the products "ACTUALLY WORKED". They were easy to use, efficient and rarely crashed. You could "UPDATE" as you needed and /or could afford. I bounce between Indd/ PSD/ Ill/Lightroom/ Acrobat constantly and add Dreamweaver and After Effects when I was web designing. Now that is IMPOSSIBLE. Every single design job is arduous. I cannot have psd and lightroom open at the same time - everything FREEZES and CRASHES.

I’m a graphic artist, most of my work ends up lining a bird cage. The creative ‘suite’ needs to add a broom closet program for artists who need to get jobs out and aren’t designing for Pixar. A simple layout program with lots of quick keys, like the original developers produced for people who Work on daily deadlines.

Adobe PDF Export is a defective product that promises features that it cannot deliver. I paid over $30 for this product that does not work, getting better results for PDF export to Excel and Word using free online conversion software. ADOBE refuses to refund my payment despite their product being defective. At any other business, a refund would be given for a product that does not do what it states it can do but Adobe thinks because it is a large corporation that it doesn't have to show proper customer service and can continue charging fees for something that doesn't work. Would NOT recommend.

I am actually surprised at how poor of a business model this company has. I went in to cancel what I thought was a monthly membership due to poor performance and found that the fine print (ugh always read the fine print, even from companies you think are reputable) indicated that I would be on the hook for a substantial cancellation fee as it was actually an annual commitment. The program is glitchy, rarely produces consistent results and is definitely not worth the money. Their frantic attempts to get you to stay like cheaper rates, free months etc... cheapened my experienced and made me realize that I had been taken advantage of from the beginning.

This software is great when it works. Things break constantly, for absolutely no apparent reason. Most of their software is as full of bugs as it is of features. If you're looking to spend just as much time going back and forth with tech support as you do working, definitely give Adobe a try, you'll love it.

Okay, so I purchased and have been using Adobe Illustrator for good 6 months now, and I'm very angry I have to keep using it. My work requires me to use specifically Adobe Illustrator, I have no choice of choosing another software. Now, the software itself is decent, a bit confusing and overly engineered, but I have gotten used to the layout in time, and I like that it has loads of settings when saving in PDF. If software alone was all that was there, I would give it a solid 4 stars. However, everything else connected with the software, the pricing, the company policy and the general adobe package are god awful, and they make me want to rip all my hair out.

I canceled Adobe after a couple of days of free trial. They charge me one month of fee, which is ridiculous. And after I cancel this so it seems 1 month, they charge me with 109 Euros of cancellation fee. Stealing bastards. They should hang them. Never ever make an account on adobe. For photoshop there are better alternatives for way less money and problems. Also for pdf, I recommend PDF Studio Pro. Much better and much cheaper and not stealing idiots!

Terrible scamming policy!! I started a free trial more than a year go and forgot to cancel.... They charged me for several months and never advised me to cancel a product I was not using. BUT EVEN FURTHER! I cancelled my subscription when I noticed some huge payments in my card, but even after cancelling THEY CONTINUED CHARGING ME!! THIS IS THE WORST COMPANY EVER, THEY ACT LIKE SCAMMERS!! DO NOT USE ADOBE!!

I signed up for a trial and accidentally forgot to cancel before renewing. I reached out before a month of the renewal and I was not allowed to cancel the subscription. Instead they told me they would credit me 3 free months and to reach out again in 3 months for 3 additional months free until the contract expires. I reached out again and tried to cancel or have them extend the free months after noticing that I had been charged for 2 months (60$ between the two). They would not allow me to cancel and would not give me any options. So now I have to continue paying 30$ per month or a cancellation fee of 90$. This is absolutely absurd for a product that I do not use at all. I do not even log in. An absolute scam.

I was charged for a whopping $21.99 for monthly subscription. The funny thing is I always lock online payment on my bank card. And I was still charged without any confirmation or invoice from Adobe. On the 29/4 they sent me an email said that my payment was failed, I obv ignored, but then on 2/9 I woke up with an unrecognized charge on my bank. I rushed to cancel my subscription and I thought that was it. Until the next morning, another email say failed payment of $109.95??? Then I did not know that I sign up for annual plan, much less there was a cancellation fee. This is an actual scam from a large company.

It took a days work to figure out that I had bought their substance package on a 'Personal' Account - my issue was I was trying to access it from my Business Account. This lead me to have to get it refunded so I could purchase it on my Business account. That was even more of a nightmare. If I buy your product, make it easy for me to do/use! That is, make the personal/business account issue CLEAR. Leave a warning, do whatever - because consumers don't know the difference between personal and business. We are just wanting to buy and use a product - something that used to be easy before Adobe created this user-experience nightmare fuel.

It's a good product, however I have no way to use it so I cancelled it yet every month I get either billed. I'm now on the fourth time attempting to cancel it. Just let me cancel. I'll be back when I have a compatible device or you have a Mobile version.

I just wanted to cancel my subscription! I tired to do this via Adobe online Chat Help. The first try, I was told to hang on. I waited forever. No one! I tried the chat the next day, they took forever to respond and then told me they couldn't help. Then called customer service, the rep was so rude, I couldn't understand him, and his service was so bad he kept breakup and then just hung up. They second try, I called, the rep couldn't help due to it being a business account. He transferred me to the rep department for business accounts, I was on hold for over 40 mins then hung up on! I can't believe the customer service is this bad among a product I once loved! Adobe has lost all my future business and I will make sure to share with others about the poor service or lack of that I received!

Adobe cloud downloaded so much bloatware onto my Mac drive, and even after uninstalling it using the uninstaller tool it still left a bunch of junk on my drive. Had to spend 2 hours cleaning it up. Avoid this awful company that makes awful software. Honestly hope they go bankrupt.

I have been contacting Adobe and working with my credit card company for the last 6 months because of fraudulent charges from Adobe. In the spring of 2021, I made created an account with Adobe. I used it for 4 months. I cancelled the account in August of 2021. Each month I continue to receive bills from Adobe, even though I have no account. I can't cancel this account because according to my Adobe accounts, "I have no paid accounts," yet I am STILL getting charged. I even cancelled my credit card to avoid these fraudulent charges and blocked Adobe as a merchant 2 months ago. Somehow, I found ANOTHER Adobe charge on my new credit card account. DON'T EVER GIVE YOUR MONEY TO ADOBE. They will charge you and never stop charging you, even when you cancel your account. Their products are good, however their business practices are illegal and fraudulent.

The customer service is a joke. The product is all but useless and way overpriced. Refuse to give refunds for unused products. All but impossible to cancel. Then they try to sucker you in with offers about free months. If you can give me a free month you can give me a refund after one day into the month.

Highly recommend not getting this app. They charge an arm and a leg to use the app and for maybe 1 - 2 things a month if that? I just went to cancel the app which I've had since June of last year and they charged a 15$ termination fee for early termination. I paid for the monthly subscription and never agreed to any annual payments. Do not use anything from this provider. They will scam you of your money and also not send a single email about any of it.

Absolute sham of a program, stealing almost $100 from me. Buried fine print in a contract for canceling a membership early. Says I needed to cancel my membership within 14 days to be able to not be charged. Ended up being 15 days. Should be illegal this unethical practice.

There is nothing worst than spending hours creating a project in Premiere or Photoshop only to have the file corrupted and you spending time to drag everything on anther system that didn't have the recent update from Adobe Creative Cloud. Their business model of "send the update and fix the problems as we go" waste hundreds of Production time hours. This whole subscription base programs cost smaller production companies like mine thousands of dollars each year in man hours fixing their **. The sad part is AVID is no better. If you are in the film industry doing Post Production and do not have the budget for a Tech beware, you will need to have a 2nd system that is not connected to the internet to work on projects until Adobe fixes the bugs in their recent update.

Just like many other reviews, I got a monthly plan for two adobe apps. When I contacted the first Adobe assistant, he told me that I got the yearly plan, which of course, I did not. I then waited until the next day and contacted another assistant. He then told me that I was going to be overcharged in order to cancel the plan. I suggest not to get adobe apps because the people who manage those apps will try to scam you in many ways.

You are told you get a free trial but they hide all of the terms and conditions and make it extremely difficult to figure out how to cancel it. This free trial turned into me paying 3 monthly $15 payments until I finally figured out how to contact someone. They then pushed me many times to keep my subscription and offered other ways for me to give them money even though I asked four times to cancel my plan or to be given a phone number for someone who could help me. Once I FINALLY got it canceled, I was told there would be a $30 cancelation fee, only to be charged twice that the following day to cancel services. This is the absolute worst computer program and I have no idea why so many people use it. Very frustrating. Very difficult to contact for help in any way.

They provide "free trial" but hide all the terms and condition so that you are in fact committed to an annual subscription unknowingly. They would never send any billing or confirmation email so that you would never notice until you check your credit card statement. Only email I ever received from them is the confirmation email of my trial and that's it, nothing about the annual subscription they try so hard to not raise any attention from you. If you are trying to cancel your subscription you will get charged a cancellation fee. You also cannot remove your credit card information so they can continue to rob you. I can't believe a public corporate at this size would be shameless to go this extent to scam their customer, this is pathetic.

I subscribed to Adobe for one month because I only needed to use it once. On the website, the price was $14.99/monthly. A few weeks later I went to the website to cancel the automatic renewal since I was not using it. However, it asked me to pay $74 for the cancellation fee. I contacted customer service they said it was an annual subscription with monthly payments. There were no information or warning regarding the cancellation fee both on the website and their confirmation email. So they charged me an extra $74 for cancellation. In total, I paid more than $100 for one-time use of Adobe. Fellow customers, please beware of this scam.

Like many others on this site, I signed up for the free trial of Adobe Pro- after that ended, you are locked into paying 50% of the overall cost if you cancel early. This is ridiculous; if you are not providing me with 6 months access to your product, I should not be charged for 6 months worth of your product. To have a monthly payment that you don't want for a product you don't use and to not be able to cancel is **.

I have used it all; Photoshop, Indesign, illustrator, premiere pro, acrobat, what have you. I am here to tell you, their software is not intuitive, it's very annoying to use, and the whole company is a complete sham. They lure you in with free trials that, and God forbid you go one day over that free trial, or you're forced into a yearly subscription, and they can and will break your bank with a slimy cancellation fee of a whopping $75 if you wanna cancel??? Excuse me? And don't expect any refunds, adobe doesn't care about their customers. You're an open wallet to them and nothing more. They are thieves, I cannot warn you enough to stay away from this disgusting company.

This is without doubt the worst software I have ever tried to use. I got locked out because I tried to save a document! I was told that they sent a code to my email. They didn't. After multiple attempts, finally, they sent one. I used it, I was told I used the wrong code and was locked out. This just to SAVE a document. I have NEVER had a pleasant experience using the software and persisted with it, constantly being harassed, blocked, given codes I didn't know what to do with. It is shameful how they treat customers who are paying to be abused.

Adobe doesn’t provide automated email invoices and for some reason, it is only shown on their store account, it is not shown in my Adobe account under the section Orders and invoices :( so when I need an invoice, once or twice a year, I waste hours finding where to download it. I expected them to send me an automated email with an attached PDF invoice.

When signing up for the 7 day free trial... beware... if you forget to cancel, you are committing to a one year service. They DO NOT let you cancel before 10 months is up without paying an early termination fee. I figured if I explained the mistake to a customer service rep they would at least consider waiving the penalty, I wasn't even asking for a refund on the monthly fee I paid. Nope, instead I was given a generic response with a link to the cancellation policy and was told there are no exceptions.

Their product is okay but there's multiple alternative that are just as good and cost way less. Their customer service is terrible, instead of trying to help you with an issue they just push and push and push other products to try instead or guarantee a free month to try. It's salesman disguised as customer service. You would honestly be better off not buying any of their products.

I have no idea why anyone would give their money to these digital businesses that hide behind being digital. They never have to face their clients and feel as they no one can hold them accountable. I have no account with this outfit and I found 40 to 50 charges a day on my account for about a week and these guys just cancelled the account. They know the website and the info for who did this, but would not give this info to me. I asked "Why would you protect someone committing fraud," and they said they don't give out information about other accounts. I said, "Why would you accept a card that doesn't belong to someone else." It just seems like simple problems like this can be handled so easy, but if the company is dishonest and is all about the almighty dollar, then this explains a lot. Keep making your loot! By all means no matter who you hurt is our motto!

Horrible experience! Adobe stock is a great place to find picture but they make you sign up to a plan that automatically turns into a one year subscription, then when you realize that it's been eating money for the last 3 months and you want to cancel it, Guess what! You have to pay an absurd cancelation fee that is equivalent to paying almost one year subscription **! Hope no one fall into the trap that I did.

I have literally spent days being passed around from one ‘expert’ to another. None of which can deal with my very simple query. I have been promised many phone calls which never came for times like 8 am on a Sunday morning (with no option to change them). Once you sign up they load all interest. Look for alternatives if you can.

Signed up for the "free trial" and cancel anytime. What a scam! After trying it out and paying for a month or two I decided to cancel. Was told I had an early termination fee of 50% of the contract. What contract? Adobe, you should be ashamed of your deceptive practice. It looks like many others have fallen prey for it as well. I never write reviews but this really ticked me off. Only recourse is to keep spreading the negative reviews.

I signed up for a $12.99 cad monthly membership and it stated cancel anytime. The cancel anytime to me made me think it would only cost me $12.99 and I can cancel anytime. When I try to cancel next month, there was a cancellation fee that winded up costing me an additional $25 cad. I paid this fee to cancel this fee. This is a shady technique to signup for monthly with almost false advertising by Adobe Inc. BE CAREFUL!!!

I signed up for the free trial subscription like many people do. I cancelled LONG before my trial ended, yet Adobe STILL CHARGED my credit card. I contacted Adobe support - they offered no clear explanation why this happened, and even had trouble verifying me and the actual amount that was charged. They stopped future charges but offered NO refund. I am pretty angry because I believe they screwed up, and I am suffering the consequences. In general, I am getting annoyed at recognizable companies being increasingly liberal with consumers wallets!

I work for an IT company who has a client with over 40 users that pay for Acrobat PR DC and Adobe Signs. We had some payment issues with the credit card company and ADOBE recommended us to divide the 1 account into 2 so the payment would go through. Asked the Rep if all the data would be transferred over to new account and he said YES. We've been down and without Adobe for 4 business days and can not keep a support person on the phone long enough to get help.

Adobe has seen fit to charge my credit card when they please even though I don't have an account with them. They've been using each of their departments to charge my credit card for services that I not only did not authorize but did not sign up for. When I tried to cancel these "services" they greyed out the area to enable me to do so and I couldn't go on the Adobe site to cancel anything-this was done on purpose from their end I'm sure-So I chatted with on the the fraudsters and demanded cancellations of ALL their products and I contacted American Express and had them blocked from using my AX for 4 years and will extend that permanently!!! WATCH YOUR CREDIT CARD EVERYONE-Adobe has gotten SLICK-if they do this to thousands of trusting customers they will rake in millions!! I want NOTHING to do with any business that treats customers this way!

I subscribed to Adobe Acrobat Professional and (I thought) a free trial for Adobe Stock, and had nothing but trouble. The application on my PC would regularly revert back to the basic reader version. I cancelled the Adobe Stock subscription I am sure twice, but it kept showing up on my account. In the end I got so frustrated I just cancelled everything and had to pay over $100 in cancellation fees. I never wanted a subscription in the first place, just to pay a one time purchase fee, but they don't give you that option. Switching to Kofax PowerPDF.

Signed up for a free trial, forgot to cancel in time before the free trial ended so it AUTOMATICALLY signed me up to the full product ($21.99 a month). I thought okay whatever, eventually got around to cancelling it, now they tell me I need to pay another $77 to cancel this subscription? Absolute disgraceful scam of a company. Do NOT use this company if you have other options.

I recently started a 7 day free trial thinking if I did not cancel the most they would charge me would be the $9.99 monthly for a membership and it stated cancel anytime. The cancel anytime to me made me think it would only cost me the $9.99 if god forbid something came up in my life that would make me forget. Especially if forgetting only costed me, I thought $9.99. Instead there was a cancellation fee that winded up costing me an additional $19.99. I paid this fee and will no longer use Adobe. I feel like even if there is in fine print or a disclosure somewhere outside of the initial viewable offer, that this is in itself a rather shady almost false advertising on some level act committed by Adobe Inc (or just Adobe).

I signed up for Adobe in June of 2020 with the intention of creating my own company logo. I ended up using another source to create it so after a couple months of procrastinating, I logged into the Adobe account and ended my subscription. Nearly ONE YEAR LATER, I decide to check my credit cards to see if there are any weird purchases and I find that Adobe has been charging me monthly despite me cancelling them. We are talking nearly $300 they have collected. I called them and they are very clear on their stance of giving refunds and refused to work with me. They insist I did not cancel it but I did. Now looking online, I see I am not the only one who has cancelled only to be charged repeatedly. I'm left kicking myself for not checking my card sooner. I will never do business with Adobe again and would advise people to avoid it.

I have been a member of Adobe since April, 2011, today is a August 17, that means I paid for Adobe more than 10 years. Today, I initiated my membership cancellation because of job lost, their system says I need to pay early termination fee. I opened chat and asked Adobe associate to waive the termination fee. But, their associate helped nothing and asked me to pay more. Anybody think about if Adobe is a good company, I paid more than 10 years of membership fee, but I am trying to terminate the plan a few month before ending the year, but they say I need to pay the early termination fee. How can you, Adobe, a big company treat a loyal customer, who have been too loyal to you more than 10 years and paid monthly, me, like this?

Adobe is ripping off my employer. All I need is a direct way to contact them to fix this, and it's IMPOSSIBLE for me to access. From my (unanswered) community forum post (which is the closest I can get to actual support, despite many promises on the site). Like others in this forum, I can't contact Adobe to cancel my subscription, including I can't access Chat or find a phone number. I contacted my corporate admin and they said they can't help. I think the issue is that I have an old creative cloud license, that my corporate admin can't access (for whatever mysterious reason), and an adobe sign license that corporate does admin.

Adobe offers a subscription for students which allows you to use several services. After a month, I continued to try to cancel my subscription only to be served with additional charges. I have paid a $50 a month fee for the past 9 months and have been scammed out of an additional $60 in fees to cancel a subscription I never use. This company is a corrupt ripoff!

Literally, if I could give less than 0 stars I would. This company will charge you if you want to cancel your subscription and make you pay 50% of the fee for the rest of the months (1 year or whatever number of months you have left)

Once you give your credit card number, it is theirs to continue to use as they please. Also, there is no way to delete your card off of their website. They will continue to charge you even after you cancel the subscription, and will charge you 52.00 plus 17.00. Also a 105.00 charge as a cancellation fee. My advice, don't use them, unless you want this company to take your money, and they do want to talk to you about the cancellation, and are very rude. They will not give you a refund, also, the representative didn't understand english, and what I was saying and kept talking over me. It made me look at this operation as a scam.

Their PDF editor product is very hard to use and just not designed well. They also have an expensive cancellation fee. I'm surprised another PDF company has not taken their place, being that they are such an awful, greedy company. If someone knows of another company, please let me know.

Adobe products are great. I use them daily at work. However, the "free" versions lack certain functionality (i.e. digital signatures). When I needed to sign something at home, I decided to sign up for an Adobe DC account because I might use it. 30 days later, I hadn't used it much and decided to cancel. I was offered a better price with 1 free month and the option to cancel after that (no mention of cancellation fee or additional commitment). 30 days later I decided to cancel again for lack of use because I don't use the program at home. They wanted a $30.00 cancellation fee. I was confused as I hadn't seen anything about this before. Apparently, their "Terms of Service" mentions it. You know, the 7000 page legal jargon that nobody reads because it would take a week. Yea that.

You are incentivized to sign up for a free month (while entering your credit card information), for a $20 per month service. They fail/hide the fact that this comes with a 12 month contract with a penalty fee for canceling, and then make it damn near impossible to actually cancel when you try to end the service. They do everything in their power (no cancel button on the site/service reps refuse to cancel you or pass you around on the phone hoping you get frustrated and hang up). This company is an absolute train wreck and I will be glad to never use their products again.

Adobe cannot fix a recurring issue in Lightroom Classic that I have had for years! Today, I called the second time concerning combining files using Acrobat Pro. The issue still is unresolved so I started a Chat support and they fixed nothing. It has been a waste of time trying to get Support. As for call-backs, that is another problem. Trying to get one on time has been an issue. Also, the hold time on the phone is an issue and then listening to the not so nice music for a long time is another.

As a student I needed to be able to transfer school PDF's to word or sign things for government documentation. Adobe does not give any of these without a year long membership. And if you try to cancel after you're done using it but before the whole year, they charge you another $26 dollars. Everything on their website is designed to deter you away from canceling. It is like trying to remove Pepe Le Pew from money humping your arm. That is some nickel and diming nonsense for the fact that I have to pay money to not have to pay them $15 every month. "We will stop charging you if you pay us more money." That is some mob tactics. Good riddance. When I find an alternative to their services, I will take it.

Needed the program to sign a couple of pdf documents. Paid for one month ($15) of subscription. When I went to cancel, they charged me another $30 just to end my subscription. In short, Adobe is nothing more than a group of thieves, taking advantage of anyone who needs to use their program for just a few minor edits. DO NOT RECOMMEND!

In January I purchased 1 account for $29.99 with 1 free month and 10 assets, as they call them, a month. A week later I was charged $79.99 3 times and upon logging on find 3 accounts that I did not in any way authorize!! I called Adobe's customer service only to be spoken to by a rude gentleman who said his name was Augustin and kept telling me that Adobe didn't charge me. I asked for a supervisor and was not given one. He just kept saying, despite that he saw the fraudulent accounts, that they didn't charge me. When I informed him that I was going to send this to my bank and charge Adobe with a fraudulent charge he said so do it. If this is the way a company such as Adobe does business I can understand how they became the size that they are. They charge people for things that they did not authorize. Buyer beware!!

For starters, I have been with Adobe since CS2, as time has gone on and programs updated I have noticed getting increasingly more unstable and unusable. Back in the CS days, you paid once for the program and that was it, and guess what? The program actually worked. But since the cloud based versions, all I get in abundance is new bugs, glitches, hang ups, shutdowns, freeze ups, and all of a sudden not being able to load native plugins. On the occasional issue, sometimes I cannot even load video files into after effects, even when they had been previously imported and exported.... Most of the bugs happen on a daily basis.

Was charged $56.50 per month for 8 straight months despite multiple attempts to cancel. They try to make it impossible. No phone you can call, no email to send a request, a website that takes you in circles and never leads you to the "manage my account" button they reference. Finally got on a chat with a Manager who "couldn't locate my account" even after I gave the partial cc account number and email they asked for. They said go to my bank to cancel the charge. FRAUDS!!!! It is all done on purpose.

Monthly harassment on subscription fees. Had to do research to unsubscribe. Constantly getting Adobe pop ups. Ridiculous monthly subscription fee for services rendered. Touch it and you will think flypaper is slippery....

After using Adobe illustrator for a few months, I didn't need it anymore and wanted to cancel. They charged me an $89.96 cancellation fee, which was a lot but fair enough I suppose. I paid the fee. The next month 29.99 was taken from my account by Adobe. I thought maybe owed them one final payment, but this has continued for the past 4 months. Contacting Adobe is beyond challenging. In short, this company STEALS money from their consumers. Disgusting.

Adobe Creative Cloud (student/teacher plan) was required for a class I took in college. I thought I was paying monthly, however upon cancelation when the semester was over today, I was hit with a 40$ CANCELATION FEE. Somehow agreed to this when I purchased the plan... It's terrible that they would do this to a college student, that doesn't have extra money to throw around.

Ordered monthly PS/LR product over the phone. Before I got the guy off the line, I tried downloading the apps onto a newly purchased IMAC. Won't download. The man sent me to another man who sent me to another man. Now I am waiting forever on the phone on my third call. These people are terrible at what they do. I don't know how long to stay on the phone this time. I can't use the programs because they won't download. The one guy had me delete the history as if that was going to do anything. Ready to cancel this subscription. You would think these people were educated and knowledgeable in the products they sell. Of course I am speaking to someone overseas. Lame experience. Lame customer service. I am hanging up now. Try again later before I remove this ridiculousness from my life.

I feel so stupid getting scammed for over 40 bucks from Adobe. After reading here, I see I am not alone in falling for their scheme...You sign up for their free trial, then when you go to cancel you are smacked with $29 CANCELLATION FEE??!! + a monthly fee? Who ever heard of this? I had never heard of it yet, when I looked into it, I had, somehow agreed to this...Such a shoddy little ploy to get money out of customers who have used their products faithfully throughout the years...I thought I needed their editing software for a job application (turns out I did not need it) so I never even downloaded it. I thought this would absolve me from the trial period (I had not finished sign up) but they had my credit card info.... I really appreciate the consumer reviews here on Consumeraffairs, as it saves me the trouble of the "free 9 stamps - print your own" scam that came to me in the mail...

Adobe must acknowledge that hackers cut their teeth on Adobe products and piggyback malware using each and every one of them. I was recently banner advised to update Adobe Flash on my computer and the software offered to MacBook Air also included a malware search engine called MARQUIS SEARCH. This annoying malware jumped the firewall and malwarebytes.com had to be downloaded in order to get rid of all the insidious little files. EITHER ** had to be accessed or if one prefers DIY, a 20 step procedure has to be followed to get rid of every single file associated with malware: MARQUIS SEARCH. I will NEVER use ADOBE downloads because they are NOT SAFE TO DOWNLOAD.

They charged me 65$ for this. This is a real scam. They even get money from you when you cancel. They have hidden charges in their contract. This is crazy. I am sad that a reputable name does this with their customers. Never Adobe again. There are many open source alternatives.

I was surprised to see reviews here that are the same as my experience. The 7-day trial that Adobe offers is a huge trap! They lock you in right away into a contract! Customer service does not help at all. They will force you to update your payment information and will just offer you another 2 months free but then you will still need to pay eventually. I couldn't believe how a big company does this. I called my bank to block any charges coming from them. RIDICULOUS!

Once I selected a free trial, it was very difficult and time consuming to cancel. Could not get the product to work despite several attempts. The website is difficult to navigate. There is also a 29.95 cancellation fee.

In July 2020, I clicked on a "free" 7-day trial for Adobe Pro to help me send a pdf file in an email. I couldn't get it to work on my PC. I tried calling for help, but I never could actually speak to a human being, nor to cancel either. I listened to an endless loop of recordings. I tried to cancel online, but the website tried to extort a $60+ fee from me. Short of paying that, it wouldn't let me cancel. They managed to get $66.10 from my checking account. I had lost my debit card and I didn't think they could attach to my new debit card, but they did.

Beware deceptive marketing on costs for Adobe Creative Cloud plans.

Guys be careful when you subscribe to any products offered by Adobe. For some office and personal work I needed pdf editor so decided to take subscription for Acrobat Reader with editing function. I was charged 14.99$ per month after initial subscription. I canceled the subscription after 1 month 3 days and was okay with being charged another 14.99 even though I only used it for 3 additional days, however, when I was canceling I was told that I will also be charged 29.99$ as early cancelation fee because I am terminating my agreement early! This is insane. If I knew that I am part of an annual agreement I would have never signed myself up for this. Never buying anything from adobe anymore.

Signed up for free trial with monthly account. Forgot to cancel. Was able to stop auto pay through Paypal. Continued to receive emails to update payment info. Contacted customer service to cancel and was told that they would give me 2 months at no cost to give me time to think about cancelling. I agreed to that then they sent a link to update payment info. I refused to do that since autopay started this whole issue and told them to just cancel now. They sent me a link to the cancellation policy indicating an early cancellation fee. I refused as I had had only signed up for a monthly plan, not yearly, so we'll see what happens next.

I used Adobe for some classes I was taking. When I went to cancel my subscription they gave me an option for 3 months free, I accepted on the premise that I would not be charged for the next 3 months, I was promptly charged another $22. When I went to cancel again, I got the infamous $49 early cancellation fee. Didn't think I'd have to deal with extortion from a company like this. I haven't tried to call customer service as I understand it is just a waste of time. I am begrudgingly paying the fees, though I will never subscribe to Adobe again.

Terrible. A 1-week free trial turns into 4 months of no unidentified billing that becomes adds on an additional "Early Termination fee of another $30..." all of this on top of the $60 they took from me for a service I never used. I had previously attempted to cancel the service after one day of trying it, as it was not what I needed. There was no confirmation of this cancel after I had made it, and now their support team basically suggests "tough luck." This is not a company worth doing business with.

I had a monthly subscription, yet every time I tried to use they insisted I needed to buy it or do a free trial. I get billed automatically every month and when I log in to my account it clearly showed I had a subscription for the product I was trying to use. I called support and after confirming I had a monthly subscription they transferred me to another support team to fix the issue. After waiting over an hour with no answer hung up. I've decided enough was enough and cancelled my monthly subscription. They charged me another $30 for early termination! Adobe is a great product but their service and subscription model suck.

I did their free trial since I just opened up my own business. I didn't use it once because the COVID19 brought everything to a halt. I forgot to cancel the trial on time so it charged me. Ok, fine. That was my fault. I went and decided to cancel my subscription and it cost me $49.99 to cancel. I have been using Adobe since high school (2005!) and I will never EVER use their products again. People are struggling due to a WORLD PANDEMIC and you charge me $50 to cancel. ** YOU.

I started paying for a subscription but could not acess it because of technical difficulties. I called the tech department. They assured me it would now work. It didn’t. So I just wanted to cancel the subscription. The person on the phone simply would not let me cancel without a fight. When I thought I was done with it, I looked at my card statements and I was still getting charged. For months! I called my bank and got a new card. That didn’t help and somehow they still found me and kept charging me. So I called Adobe once again to “cancel” again. They put off a fight again and kept offering me promotions. They would not refund me even though they have it on record that I didn’t use their services. Awful experience!

I spoke to a young lady that was very helpful, but when she sent me to the billing dept to have them correct my problem I was put on hold for 1:53:39. No one ever came back to the phone. I had been charged 3 times to my card and just wanted the problem fixed. I also wanted an email saying the problem was fixed. Not happy.

I canceled my subscription months ago. I got a confirmation email that I promptly deleted because I just assumed they would do what they said. Mistake, I realized I was still being charged. I finally found a way to chat and ask for support and the guy was utterly unwilling to give me anything. He refused to give me even a partial refund and kept trying to sell me on different products. There goes over $40 on a product that I didn't even think I still had access to. Not his fault but this company sucks. Would totally not recommend.

Adobe's practices around subscriptions may be legal, but are most certainly unethical, and definitely fall into the bucket labelled "SCAM". Paying extortion to stop using their products can hardly be described as anything else. When I attempted to cancel my subscription I discovered that I either had to keep paying every month until my next subscription date, or pay a "cancellation charge" that amounted to effectively the same amount - and all of this for a product I never use. Worst of all I was not able to simply cancel the auto renew. Inevitably it has just auto renewed again and I have missed the small window of opportunity to actually cancel the annual subscription without penalty. This is a horrible business practice and something Adobe should be ashamed of.

The product is adequate but severely overpriced. If you enter into a trial agreement and cancel within the trial period they use deceptive tricks to keep from canceling the contract while continuing to bill your credit card. After you first cancel they should have sent an email stating the contract was canceled. If this happens to you, keep a copy of the email because you will need it to file a dispute with your credit card company. The product is not worth the hassle.

I request all users out there who might like to try their 7 day free trial of Adobe products to be very careful that if you forget to cancel the trial period they will lock you into annual contract for which there is 31.85$ early termination fees. I forgot to cancel mines and ended up paying $15 dollars for 4 months without using the product for even one time. I used their online chat to ask if I would get refund for my unused months but instead I was asked to pay $31.85 as early termination fee. I am shocked to my bones thinking this would happen to me.

Adobe is engage in scamming people who subscribe to their products. I subscribe to adobe free trial 7 days product. I called the second day to cancel the service. The customer service guy told me that the subscription will cancel after seven days and no money will be taken from my account. Yet this company went ahead and took money from my account. I asked them to refund the money because I had already called to cancelled the services but they were so uncooperative and rude. Please beware that adobe will charge your account for a 7 day trial period. They are parading false ads for a 7 day trial period. Do not fall to their scam.

I loved the previous version of Adobe. The dashboard was simple and easy to use for what I needed for work. This new version of Adobe has added more steps, moved functions around, and generally made it harder to do simple tasks. It is not as straightforward and user-friendly as the previous version. Very disappointed.

Today is Thursday. Since Monday, February 10th, I have attempted to reach Adobe's tech support (India). The outgoing message says the hold time is 20 to 40 minutes, but after almost 54 minutes, I finally hung up. Then, I contacted them via chat and they said they'd call me between 24-48 hours. I STILL HAVEN'T HEARD FROM THEM! Oh, then the operator at their San Jose location, hung up on me. The San Francisco operators were much more helpful. The bottom line is Adobe knows that this is happening, but they don't care enough to fix it. Great products, and terrible service.

I spent 2 days on 3 calls to Adobe for technical assistance. Each call had a 2 hour wait. When the tech was not able to find the problem he insisted that l read a link and fix it myself. I insisted he read the link a fix the problem because my reason for calling was to get an experienced tech to fix the problem. He did not resolve my issue. I called back later in the evening and after waiting 2 hours l went to bed. I left the computer on with the chat open. It was still unattended and unanswered in the morning. I tried again and after 2 hours someone answered. l have to say, he did better, he fixed fixed half the problem. Later when l tried to import BAM the problem was there and l could not import pics into LR. I opened the chat and waited 2 hours, nobody answered.

I signed up for a free trial and once the trial had ended they automatically put me on an annual plan, instead of a month to month plan. I continued using the product but now after using it for another 2 months I have gone to cancel and they are charging me AUS $200 to leave!

I have tried to cancel my $14.99 a month and they make it impossible. I have emailed them to be told that I cannot notify them on email. I have tried to log in, and they make it impossible. I would recommend not doing business with these guys.

I am a college student at SUNY Broome, NY. Our Professor made it mandatory that we have LR in our class for photography. He told us that it was a free service given to us by Adobe. After the first month of using this in class and signing up for the 'free trial,' my account was charged. When I and the other students all ran into this problem, we spoke to the Professor about this and he was baffled but said he would look into it. Most of the kids elected to drop the account after this and I tried as well but after adobe gets your first billing info, they will charge you a penalty for leaving the plan early. This was really frustrating to me.

I love Adobe until got charged $65 to cancel the plan. This is like a SCAM. ** hate that kind of **! I won't subscribe any of the Adobe plan again. They do not even transparent about the fees on the cancellation page. https://helpx.adobe.com/mt/manage-account/using/cancel-creative-cloud-subscription.html

Someone stole my credit card info. Started to charge an Adobe photography plan to it with a wrong name and address and adobe allowed it. They know who stole my credit card info, but won't give the information. They have the fake name and fake address and obviously know the IP of the person. When I caught the fraud, all they did was cancel the recurrent charge but won't do anything about going after the person who did it.

While the products are worth the expense if you use them all the time, they are quite expensive if you only use them occasionally. When you decide to cancel your subscription, they make it nearly impossible. You cannot cancel directly from your account dashboard, nor is there a way to contact them directly from your account. The only way to do it, is to sign out of your account and go to chat on the sales website. Then tell them you want to cancel, they will redirect you three times until you get to the right person, who will try to convince you not to cancel for a very LONG time. Then you will be charged a $40 cancellation fee. This company treats their customers like crap- almost as bad as a telemarketing scam.

They show AD for 1 month and ull you into an autodebit subscription for 12-months!!! I need refund and it's urgent!!! You guys need to be transparent! Moreover what the hell... Why will a person who wants to cancel your subscription will pay you 50% advance?? for cancellation??? I mean who is designing these things...who is approving??