Consumer Complaints and Reviews
Adobe NIGHTMARE, signed up for their stock icon access. I canceled within the 30 days but they billed my account $29+ two months before I spotted it and when I called they said they would be nice and let me escape for $149 special price since I was a long term client which I was not. If you don't pay they report on one's credit report. Dirty game they play and once you start trying to resolve it they send 50 emails with reference numbers, case numbers, phone calls, more emails saying they do not exactly understand what I am trying to do and before you know it they wear you out and your email inbox is full of their gibberish and it's just easier to pay the $149 but what a gig they have going!!!!
I had an account with Adobe and when my laptop went down, I let them close my account and thought everything was good until months later when I got a new laptop and created a new account. By this time my credit card number had changed and I knew my first account had been closed due to my card expiring and not being able to change anything due to losing my laptop. When I created my new account Adobe had no issues with double charging me for my new account and my old one. When I brought this to their customer service department's attention they told me that my first account was still active. When I asked them how that was possible I kept getting told to log in with that information to stop the payments.
Now I didn't remember the email address I had used since I had to create a second email account for personal reasons and asked if they could email me the email address that was attached to the first account they just kept sending me the link to cancel the account. Once I raised a fit about this, they finally emailed me and asked what they could do. I told them they could turn the $350 they had basically taken from me since the number on the card I had used for the first one expired and that that account had been closed and I was told to wait a couple of months and the money would be returned.
Needless to say I let them close my second account with them and have now launched a complaint with my bank to get the money back after four months of waiting. That just goes to show that even if you have a closed account, new card number and new email address they will reactivate an account that is not active and double charge you then not help in any way to sort things out.
I purchased Adobe Photoshop CS4 Extended 7 years ago and have used it often. My laptop crashed, causing me to purchased a new one. I installed the application on the new laptop but I cannot run it because it states that my serial number is no longer valid. I contacted Adobe support and they said it is no longer valid and I will either have to find my proof-of-purchase from years ago, or purchase a new license. No other explanation. I will never purchase a product form Adobe again.
Please, be aware about Adobe practices. I did the subscription for ONE YEAR and when I tried to cancel after 1 year, they wanted me to pay 50% of the next term. Because they AUTOMATICALLY RENEW MY PLAN!!! My original plan was to stop the plan for some months and then sign up again. But now, I WILL NEVER EVER do any kind of business with Adobe.
Unfortunately I can only add the same unsatisfying experience as anybody else on this site. I've subscribed to AI in June. Initially I had problems to access the software because I used a different email before. In the chat I've asked them to cancel on account as suggested in their own FAQs. It didn't happen until now. It took them over a week to solve my problem but they would not extend my subscription. After this experience I've asked them in the chat to cancel my subscription because I was already very unsatisfied. When I recently checked my credit card details I found out that they kept charging my card! That's an additional 5 months already. In all my chat discussions I had with them so far they weren't able to find my payments. Even with all details I gave them. Can you believe that? I wonder how they registered the first payment?!
The chat support is super useless, you always have to explain your situation from the start and you constantly get the same reply. I filed a complaint with my bank but this only works for 60 days in the past. My bank recommended to change my credit card to stop them to withdraw. It's unbelievable that this famous brand is such a scam. You cannot trust Adobe and I will not use it ever again. I wouldn't even rate one star.
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I had two individual memberships with Adobe. I was contacted by phone with an offer for a better rate on the $79 membership. I accepted. Next thing I know, I'm being billed for $207, in addition to the $59 other individual membership. I contacted Adobe to cancel the team membership. I was told I had made an annual commitment and could not cancel for another eleven months. I said, that I would contact an attorney and file complaints. I was then told that Adobe had just billed me for a month and that I should wait a week and call back and cancel then or the system might interpret my payment as a reactivation. I said, "No, I want to cancel today." Then I was told that the system might bill me for another month, in addition to the month I had just paid for. I said, no, they won't cancel me today. I have never used this subscription. It was sold to me under false claims. There was no attempt by Adobe to apologize for any misunderstanding.
I subscribed to Adobe Creative Cloud for a year with the expiration on Sept. of 2016. When the anniversary came around, they auto renewed my subscription without my expressed consent and is now charging me 49.99/month. I caught it after 3 charges because my husband has a subscription. I thought it was his charge. They said they sent me an email about the pending anniversary of renewal. I did not receive it and checked my spam as well. When I called to fix the problem, they said they would charge a 50% annual cancellation fee. When I resisted, they offered me a lesser subscription for 9.99/month but would not let me out of it entirely. I have disputed the charges with my credit card company since I'm getting nowhere with Adobe. I included the terms they sent to me when I disputed. It's all good if I "purchased" the subscription. They deceitfully renew it and then I have to adhere to the terms?
After reading this morning reviews I have tried to contact Adobe to get a refund. I cannot reach anyone to get a refund for being charge the day before canceling. I have to email that show I canceled the membership and I still was charged very next day.
Buyer beware regarding free trials, subscriptions, and the Adobe Creative Cloud. The company uses an adhesion contract to bury its unsavory terms but, fails to accurately describe and disclose their automatic renewal and billing practices and early cancellation fees upfront at the time of purchase. One would expect this behavior from sleazy online sellers - shameful that Adobe has chosen the same practice. This leaves a bad taste in anyone's mouth and based on my own experience that is not unlike others posted here I have permanently switched to other creative product and software companies that treat me with more respect.
I purchased this project for a job I had a couple of years ago and ended about this time last year. I was under the impression that I had cancelled the service then, but obviously their online cancellation system did not go through. Last month I lost my debit card and had to get another one. As I was going through my records to reset up any direct withdrawals I may have had, I discovered that not only was I still getting charged for adobe acrobat, but that I had been paying for it every month for the past year. Obviously, I am to blame for not noticing beforehand. However, seeing as I was setting up a new card anyway, I thought it would be the end of that. A week or so later I received an email requesting I update my payment methods. I responded that I no longer required to service, that I was disappointed that I had been paying for so long, and to please promptly and permanently cancel my account.
Well, last night my new card gets hit for the total. How they got the new information is beyond me. Everything seems to be linked these days. I try to call but am told they have no phone service for this. I try to do it over their website, but it is ridiculously difficult to navigate. I finally manage to re-log into my year old sign in page and cancel it from there. Only to learn that they intend to charge me a $50 cancellation fee. This is ridiculous! I've paid these people hundreds of dollars for nothing, and they STILL take money from my account!!! I will tell everyone I know about the horrors of Adobe Acrobat and suggest they take their business as far away from this company as possible! I will NEVER purchase anything from this company again!
DO NOT use this product... they are scammers. I tried to cancel this after purchasing last year, they said I needed to pay a cancellation fee for early termination... so I stuck with it for the rest of the year. Today it was renewed, so I called to cancel and they told me since it already renewed TODAY that I could not cancel this. I am beyond P'o'ed... I contacted PayPal to tell them I do NOT authorize this payment anymore, but I have my doubts on that as well. I may have to even delete my PayPal account if necessary just so this company can quit scamming me... Please do NOT purchase this product.
The company is such a fraud. I purchased the one-year photography plan for college purposes and then I didn't had to use the software anymore so I wanted to terminate my membership. Since then I have contact the company to cancel my subscription and always their staff replied to me that "Sure, we will cancel your subscription and no more further payments will be received." I have been receiving payments every single month even though I have told them to cancel my membership for more than 5 times. They are just making their customers fool and getting money from them. The whole company is a scam.
I purchased the 1 year student-teacher subscription to the Creative Cloud. It was basically required for some coursework at the college. The month-to-month was a bad value and the yearly appeared to be a better value. Had I known how difficult their cancellation policy was and had I read the fine print I would have seen the auto-renewal policy and the prohibitively expensive cancellation fees. Had I known, I would have paid for the overpriced month-to-month and ultimately would have saved money. I've been stuck with this product for 2 years now and it just auto-renewed for its 3rd year because I didn't cancel it in time before the auto-renewal, because I didn't plan my life around dealing with Adobe's product and missed my cancellation window of opportunity by 26 days.
The company did nothing illegal and their exploitative business practices are justified by the law, and they are covered by their EULA. That does NOT mean that they are an ethical company, just that they know people rarely read through the EULA, and are have no moral reservations about exploiting that. I paid the cancellation fee because I didn't want to have to go through the headache of blacklisting their charges to my bank account, filing with the BBB, and then micro-managing their bad marks on my credit reports. This is a nightmare product from a company that has monopolized its market. Adobe Systems makes the porn industry's business practices look wholesome by comparison. Shun this company.
We were required to purchase this software "subscription" in fall of 2015 for a digital arts class my daughter was taking at college. I was convinced that my daughter was wrong about having to purchase online. I thought for sure I could buy at Sam's Club... ha ha... She was correct and we had to buy online. It was less than $200 but I thought that was ridiculous for software that she needed for one semester. This was worse than any book we had to purchase. The software frequently locked up her computer and caused many problems. Don't care to get into all the technical issues because I don't really understand them... Again we were required to buy this for a class.
THE BIG PROBLEM - I noticed a charge on my September bill from Adobe for $393... What in the world? I asked my daughter if she had done anything and she had not, hadn't even used the software in 6 months. I called Adobe and they told me after a lot of blah, blah, blah, nice talk, that I couldn't cancel my "subscription" since I had been sent an email and I didn't reply to cancel. $393!!! I contacted my credit card company to dispute the charge and they are going to investigate but Adobe has 45 days to respond. And the Adobe customer service guy told me that nothing would happen if I stopped payment with my credit card company - he said he got numerous calls like mine on a weekly basis - "let me tell you how this will go" he said. This should be illegal!! No company anywhere should be able to charge my credit card $393 without an affirmative reply directly from me that I agree. :( Very unhappy... If I could choose negative stars above I would.
This company is a scammer. Couldn't get product to work so we cancelled service and switched to...Adobe said that they couldn't refund anything since it was a yearly subscription. THEN ADOBE BILLS FOR ANOTHER YEAR AND REFUSES TO REFUND THE "YEARLY SUBSCRIPTION". ADOBE is a joke, for their $20 scam we will never use them again. I know that I am not alone. Will report to NY Attorney General's Office.
On 10/21/16 I tried to download a new version of Adobe Flash, which is required on almost every website you visit these days, and noticed that they installed McAfee and another program without asking my permission. I hate McAfee and don't want it on my computer. I think that it should be illegal for any company to install 3rd party software on your computer or phone without your consent.
I joined Qooqee 09/2016 for their widgets which are applications or plugins for Adobe Muse website. There has not been 1 widget that I've used from the membership that I've purchased that has actually worked. Qooqee customer service is poor, it's lower than poor. They offer no real help nor resolution to their dysfunctional, non-working products. They have an email support system that allows you to submit a screenshot of what the technical issues are, they reply back with no real-time assistance that eradicate the issue. I have numerous emails to show the many times I've requested assistance for the same products, all I've received is a run around with no resolve. I am a web designer who offers services for my consumers, I've lost customers because I've failed to produce quality timely work.
Qooqee has not only cost me money but their defective products has cost me lost time and accrued unsatisfied customers. I've requested a refund and to no prevail I was denied. I am now searching for other third-party widget providers for Adobe Muse that offer reliable widgets that actually work along with real-time customer service that resolves any issue a consumer may have with their product.
I work within an in house creative department in a large corporate company. Having used Adobe software particularly Indesign, Photoshop and Illustrator, we were as a team very excited to finally get to upgrade to their cloud system earlier this year. Obviously keen on all the updates to the software, and access to all the resources that come along with it, but one of the biggest selling points for us as a team - 100GB available on the cloud for each user to use anywhere any time, amazing!
It has however been a disaster! Deadlines are currently zooming past us, and countless hours of staff resources have been wasted trying to resolve issues created around it. From the get go, it was slow, and sluggish. Files would synch on my side, but my colleague next to me would be seeing something completely different. Computers were suddenly slow to get up and running, and we constantly had to refer to the date we'd last saved an item when passing it over to another member of the team to make sure they were working on the right version!
Then, on the 23rd of October, that's right, almost a month ago, around 30% of our work literally disappeared off of the cloud! No warning, and as yet, no explanation from Adobe. I immediately logged the issue on the help desk, and it's been a nightmare since. 3 online chats, countless e-mails, regularly having to repeat details already given in the overall brief. That's a third of our files worked on this year - gone! With no guarantee yet from Adobe that we'll ever get them back, or how long they may take to come to some sort of resolution of the issue. I'll leave you to imagine what sort of an impact that has on the bottom line of the business. It's a scary thought!
If anyone has any advice on this issue, or, if by some miracle someone with some swing in Adobe reads this, please help! "I completely understand the situation here. There is no estimated turnaround time for this to get fixed however I will surely go ahead and contact them on priority and share an update on this with you soon" is just not an adequate explanation we can give a client! I'm really disappointed as I just expected more from the leader in creative software.
Since last July and we are now in October I am trying to make Acrobat DC work on this PC. After 8 support chats, I came to the conclusion that what Adobe wants is my money and when they have it, I become disposable. I am trying now to transfer this license key from one user Adobe account to another one, but it has been already two weeks I am trying without a resolution. I don't know who are those people at support chat, but my 12 years old can do better. I am discarding this license as lesson learned and go with Nitro. Adobe must have the worst support group in the industry. I give them zero.
I contacted Adobe to cancel 3 of 7 seats that I have for my company. We have been using Adobe products since 2007 for web development, graphic design and other various marketing related tasks. And we started using the creative cloud products in 2011 in order to reduce cost and make sure our software is always up to date. As of now I would like to remove 3 of the 7 seats that I have had purchased and Adobe is telling me that I cannot cancel without paying a cancellation fee of 75% of the annual fee. This is truly absurd. I signed a one year agreement 5 years ago, yet they are still holding me to the terms of the one year agreement. I don't even want to cancel my entire account just 3 of the 7 software seats.
I have Adobe Photoshop subscription and I do not use it, so I called to cancel it after almost 2 years thinking that it is more than one year so I will not be charged any cancellation fee. Turned out that the rule is after subscription renewed automatically in one year I am required to pay cancellation fees again. I think it is very unfair. :(
I ordered Adobe Acrobat teacher edition for our education staff in the beginning of July (2016). I was sent an email confirmation with a link to upload the verification documents showing that our staff person is a teacher. I received an approval email but the order never showed up on my Adobe account. I called, was repeatedly transferred, made to re-order the item over the phone, sent more verification request, sent documents, approved again, never received the product again. Called again, transferred again, instructed to go to Support Chat, chatted with them, told the "case escalated" and I would be contacted. Never contacted.
I call back, transferred many times, referred back to Support chat where I expressed my frustrations of now waiting 7 weeks for the order to get resolved. Customer Service apologized and scheduled a time to call the next day. I waited for 5 hours - no call. Contacted them again this week and told the exact same not helpful information as the prior 7 weeks. Again they said the case was getting "escalated" but I finally told them to cancel the order and I would find an alternative to Acrobat. I did and I am happier for it. I encourage people to look and support alternatives to these companies who act like software tyrants. Absolutely ridiculous that they could not resolve a simple order issue in 8 weeks.
Adobe Acrobat PDF pro tools and readers alike are terrible tools that sit on top of a normal, uninventive file format called PDFs. At one time, maybe PDFs were creative enough to force companies into paying for something they didn't understand, but this thing has run its course. Adobe sits on its fat brand the same Xerox did with copiers. The truth of this company is you'll be dissatisfied at every step. The constant upsells and advertising. The sneaky bundling of software products you don't need. The invasive, daily requests that remind you to pay for something during a trial period.
The best tool they have is the Reader, which you can have for free and stay relatively disconnected from the harassing advertising and upsells linked with Adobe, but it's still updated more than any other tool on my computer. I think I actually had Adobe Reader updated 3 times in 2 days at one point. And if not, it certainly feels that way. If you ignore the constant update requests, you just get peppered daily with reminders until you relent. The company has one agenda - to make money as quickly and forcefully as possible to cash out on what is obviously a dying company.
I contacted them concerning a payment and they were very rude to me and spoke to me as if I were an idiot. After I cancelled my plan because I had no longer needed to use the product they took $94 out of my account as cancellation fees. This is absolutely appalling and I DO NOT recommend this app to anyone unless you enjoy having a ridiculous amount of money taken from your account. It is especially hard if you are a university student who can't afford much. The $94 taken from my account resulted in a late payment for rent, and I had to fork out of my savings to pay it in time. Not happy at all.
My bank account was automatically deducted $20 for "ADOBE". I don't recall having authorized this transaction and I never do for any product unless "forced to" by the company from which I'm purchasing a product. Since I didn't recognize this payment I have tried calling Customer Care Service. Naturally, there's a recording that sends you to a new menu and then to another until you can't go any further! It doesn't give you the option to talk to a real person and ask about a billing situation. I am incredibly frustrated and angry that a company such as ADOBE doesn't provide the customer with basic attention. NOBODY answers and there's no way I can find out what I'm paying for and WHY? If I did authorize this payment, at least I want to know what I purchased. I feel abused!
This is the WORST company I have ever experience customer service-wise. Oh, the customer didn't realize it was an annual plan and only used it for less than 20 days? Let's give him a huge ** $44 cancellation fee. This company is beyond a joke, and I will never use their services again. Not to mention, I could barely understand every single representative. All this is Adobe scamming their unsuspecting customers out of more money to feed off of their dying payment system. Screw you Adobe, and your products.
I purchased an Adobe Cloud for 14.95 per month and my card was charged over a 100 dollars! I cancelled my account after one month and was billed another 14.95 plus 75.00 dollars. Watch out for these snakes. They are not telling you that your credit cards will be charged without your permission! I could find nothing saying I was committed for one year and to top it off they cancelled my access to something I paid for!
I was kept transferring to different people, One of the rep gave me the number: 1800-642-3263 to seek help. I innocently believed her and called this number to resolve my issue, I was shocked to hear that I was connected to some Vulgar recording... I called back to Adobe (India office) and demanded to speak with Supervisor and finally he resolved my issue. If Adobe Call center India keep giving vulgar number, It will damage Adobe's good reputation for sure. My call was made between 12.30 to 1PM (USA timings, 8/22/2016)... I hope Adobe must be keeping the record of tele-conversation; which can help to rectify the issue. Thank you.
I wanted to find out whether the version of Adobe Elements I have on my computer was compatible with Windows 10. After 1 hours pressing every single option on the phone and website, I was unable to get through to anyone. Photoshop Elements are expensive products. This lack of customer support is not acceptable!
BEWARE OF ADOBE STOCK FREE ACCOUNT. I had a free, trial account with Adobe Stock that allowed me to download a number of free images. I mistakenly selected a video instead of an image. This was an easy mistake to make, as the videos appeared alongside the images. I was not offered the chance to confirm the payment, as this has been set up as a one-click transaction (which is generally not the norm online). For example, I did not have the option to log on to PayPal and review/confirm the payment, as happens e.g. on eBay. By the time I realized this, I had been billed for $85 for a 7-second video!!!
I immediately contacted multiple people at the Adobe call center, all of whom were unhelpful, didactic and abrasive and of course I received no refund. I would not use or recommend this service to anyone. I intend to blog about and review this transaction online extensively in order to warn other unsuspecting customers [case #: **].
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