AdobeConsumerAffairs Unaccredited Brand
I contacted Adobe to cancel an account I've had for 3 years. I didn't read the fine print and didn't realize it auto-renews 30 days before the 12 month renewal date with no notice to customers. I am stuck for 9 more months, or I will be assessed a $250 penalty for early termination. I told the customer service rep I thought renewal without notice was a bad business practice, and he said the company does that because it is confusing to customers to give them notice. Huh?? I'm sure that's the scripted response, but it doesn't make sense. You would think a company as large as Adobe would have better customer policies!
I contacted Adobe through chat tonight, they have taken out 2 payments from my account this month, I opened a case 3 days ago and was supposed to hear back within 48-72 hours but nothing, contacted them again tonight and had another very unhelpful person.
Do not get Adobe Cloud unless you plan on having it the rest of your life. I've been trying to cancel it for months. Every time I try to cancel it they threaten to charge me the remainder of my plan (which I never signed on to a plan). They are thieves and want to take your money. I don't even use the program anymore yet I can't cancel it because they want to charge me over 100 dollars just to cancel it, I actually had to cancel my card just to get out of this contract. They should be sued for their actions and or shut down for this nonsense.
I am a graphic designer. I have used many Adobe products and love them. However, I have had a horrible experience with Adobe Stock. I decided to use them because they offered a 10 images free package. I was stupid and forgot to undo it after the month. I realize that was largely my fault. An entire year went by with me thinking the charge of $35 I was receiving had to do with my website. Once I realized what it actually was, I had a very hard time getting in touch with customer service who informed me I could not get money back despite the fact that I had only purchase the use of 1 image. Ok. That sucks, but again largely my fault.
The customer service person informed me that it auto-renewed my subscription for all of 2018. That's another 35$ x 12 that apparently I can't get back. He did comfort me by assuring me that I would have access to all the stock photos I could need. I don't really care because I only need like 1 or 2 a month. That means in the end, I will have spent over $800 for something I don't need and they are not willing to help me.
On top of that, when I did need to use a stock photo a month later, there is no indication that I have any credits to my account. I have been on hold, or waiting for a call back for almost 2 hours. I have been in touch with 2 reps, who have dropped the call and didn't call back despite my having given them my number. Please take my advice and don't fall for the 10 images free. Just use istockphoto.com, at least you know what you are getting. Roughly $13 per image. Looks like I'm going to have spent $800+ for the use of one image, not to mention the hours of BS with customer service. I would give a negative score if I could obviously.
We purchased Adobe's EchoSign software for SalesForce and there is NO support, not via email, chat option is there but have never had anyone respond to it after hours of waiting. How can a company get away with this, I don't know. We bought it because it is affordable for a small company, not extremely cheap either. There is no one I can talk to. No email contact either. Just stuck with them.
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Indesign - I have tried to download Creative Cloud and its apps three times and every time I always run into problems. The Creative Cloud either turns up entirely blank or does not open the apps I have downloaded. I have run into this problem time and time again. I have contacted and emailed Adobe but nothing and no one had helped me. I have never been so dissatisfied with a company or product than this one. I am so disappointed and angry.
I tried to contact customer support regarding my account and also regarding download issues, none of their preset customer help instructions were helpful for me. I opted to chat online and I waited - then waited - and waited some more. You get the picture. I finally gave up. They eventually responded probably after an hour - but by that time I had lost interest.
I was going into my account to cancel my subscription, but there is no option to on my actual account, so I had to talk to customer service to have them do it. After asking for them to cancel the person tried to make me believe I have a one year contract (which I knew I didn't, because I'd purposefully chosen the month-to-month just to try it out). After arguing with her for a little while, she goes, "Oh nevermind, turns out you do have the month-to-month" as if she'd only just found out, after which she has the audacity to say that she can give me a free month before I need to start paying again. I was looking to cancel, why would I not still be looking to do the exact same thing?
Predatory practice. A year ago I took a student and teacher 1 year license (I am a shop instructor) but didn't find much use for it in my work. I just realized that after it expired Adobe started charging my credit card by the month. I just called to inquire and got told that I allowed it by doing a credit card information update, which is their way of getting your agreement to start billing.
Silly me. I thought it was for account information. Then I am being told I have to pay an early termination fee to get out of this. Who does that anymore? This is antiquated predatory practice, even phone and cable companies got out of doing this years ago. Very disappointed in Adobe for such unfriendly policies. In the end after repeatedly asking they waived the termination fee, but would not refund the months billed so far. Buyer beware of what you are getting into and signing up for.
Today, I foolishly attempted to take out a subscription (one-year) for Acrobat Pro DC. The blurb says nothing will be charged until a 7 day trial period is over. Having given my debit card details, I was then informed that my Mac did not meet the system requirements. Like any sane and honest person, I assumed I would receive an email stating that because a download was not possible, my trial was cancelled and nothing would be charged once that "free" 7 day trial was over. No such email was received, and when I went back to the page, a new message was there that I had subscribed for a year to Adobe Pro DC.
After wasting 35 minutes in trying to find how to contact Adobe (VERY difficult), I eventually managed to get an Indian call centre. "We don't handle that kind of issue here", I was informed. Lots more stonewalling later, and a refusal to tell me how I could get the so-called "subscription" cancelled, the same guy admitted that he could in fact put me through to someone who would "deal with it". They then demanded my phone number, which I refused. Then eventually they said they would cancel.
Well, what a surprise: no cancellation of a contract which never existed in the first place, but instead after 30 minutes, an email stating that I had "turned off auto-renewal". I then looked at my bank account and saw that they had stolen 1 from my account. HOW many mugs get charged the subscription without actually having the product I wonder. My conclusion? They are scammers, and I SHOULD have known what kind of people they are simply by the many thousands of times I have read the message "Adobe Flash Player has crashed".
Login wouldn't accept my ID or password login. Did a password reset request, 3x. Never received the emails, even after refreshing my inbox nearly a dozen times. Down detector was all over the map about them. Called Adobe listed CS to wait 15min, and then hung up irritated. Found another tech support number, and provided my callback. Got a rep with a heavy mid-eastern accent who sent another password request through. That time it finally shows up in my email, only for a hijacker report to ghost out my inbox, which I quickly clicked out of, and then refreshed the page.
Adobe Creative Cloud makes it expensive and almost impossible to cancel your CSS subscription. My account auto-renewed in November 2017. I am retired and went to cancel it today 2/12/2018. I was charged 50% USD $224.96, of the remainder of my subscription for 10 months. It is a one-time charge, and not spread over the remaining months. This policy is not made clear or obvious at the time of auto-renew. I don't even recall getting a warning that my account was about to auto-renew. This fee is excessive. It's not costing them anything. I've leased Adobe CSS for over 4 years. I'm having difficulty getting a receipt for my excessive cancellation payment. Unfortunately Adobe has NO COMPETITION. They can get away with whatever they want.
Like many others, was never told, nor ever saw anywhere, where you were told, that a rather hefty fee would be charged, if you canceled. This has turned out, to cost me several hundred dollars. I am going to the BBB and file a report, will also speak out against Adobe on every media platform available. It is obvious, by the many complaints here, that through deception is how they conduct business. I will never purchase Adobe for anything, and will recommend as many as I can to avoid Adobe at all costs!
Avoid Adobe at all costs. I was paying month-to-month for a Creative Cloud subscription. I was not using the software enough to justify the monthly cost, and when I did use the software I often had to endure long waits while the software updated. For me, it was a waste of time and money and today I cancelled my subscription. I logged into my account dashboard and clicked on cancel. "Are you sure?" Yes, I was and am sure. Then a screen pops up saying that I will be charged an $85 cancellation fee. This fee was not mentioned in the previous "Are you sure?" screen. After doing some research online I discovered that the cancellation fee is buried in the TERMS OF SERVICE/END-USER AGREEMENT at the initial sign-up. Anyone who is familiar with my experience—and there are thousand who no doubt are—knows the frustration of looking around the dashboard to review these terms, only to be unable to find them.
Their online chat feature was closed, so I spent twenty minutes waiting on hold ("Your wait time is over one minute") only to have the overseas-based CSR give me a reference number and instruct me to call back in 24 hours. This was extremely annoying, especially since I'm in the Eastern Time Zone and I was attempting to live chat during regular business hours. The CSR was a nice enough guy but I could barely understand him, and he wasn't much help. Adobe: "We are charging you $85, but don't call us and ask about it because we don't have any information because our servers blah, blah, blah."
I never would have signed up for the service had I known there was a cancellation fee. I was not satisfied with the software/services I had been paying for on a monthly basis. Any cancellation fees should be stated to the customer in a much more transparent fashion. CEO Shantanu Narayen and Adobe should be ashamed of themselves. I've spent a lot of money on Adobe products over the last fifteen years and do not appreciate deceptive money grabs like Creative Cloud. I will be contacting Adobe again tomorrow, and I will also be contacting my bank and the Ohio Attorney General as well should they follow through on this outrageous cancellation fee. I will NEVER, EVER give Adobe another cent of my money. Shady and deceptive business practices are exactly how companies go from the top to the bottom.
I had a 3 month trial of Adobe Creative Cloud that went until February 18th. I went to cancel today February 1st and the website indicated I would be charged 50% ($90+ dollars) if I canceled. I contacted an online rep and was told "I checked you are subscribed for Creative Cloud Photography plan with 1TB (one-year) under your account and free months are provided to you so that you can complete tenure till next renewal date 19 Nov 2018. I believe that you are aware of the Annual commitment, monthly billing because of which you get the subscription at the lowest possible discounted price. So I would suggest you to complete the tenure and come for the cancellation at the end of the contract." BOTTOM LINE -- My advice to any other victims - let the rep know that you will not take this lying down. You will inform the Better Business Bureau and your Attorney General of Adobe's shady practices.
I wanted to learn some digital imaging skills and thought that Adobe's $19.99 Creative Cloud was a good option. Little did I know that there is TINY print about how they charge you and how they lock you into an annual membership. If you cancel, they will charge you 50% of the remaining charges for the full year. I think this is a terrible practice and it should have been shared more prominently when explaining the membership options. BEWARE of purchasing a membership!
I bought LightRoom yesterday, gave ADOBE my CC for payment, then had trouble downloading the software, so I contacted customer service and got routed to "Just Answer." After messing with them, and getting NO satisfaction I got a $48 charge on my CC, so I fought with "Just Answer" and they said I would get a credit on 3-5 days, this after they charged me within 15 seconds, now I have to wait, if I get a credit at all. Why can ADOBE hand my CC to a 3rd party??? I like ADOBE products, but do not like that policy.
I have 5 DC accounts for employees, and I needed illustrator for a qtr college class for one of our kids. Spent an hour trying to cancel after the qtr. gave up, it billed twice more. Then I try chat, then I give up and call, it takes an hour (it appeared they were hoping I'd give up or get disconnected) Said $60. Cancellation. Never ever agreed or saw that. Never do business with a firm that makes ending so tough and expensive. We'll work around it at work now.
When trying to cancel my subscription I went to the account management area of my admin portal. There was no link to cancel. When I went through their support documents I found they direct you to follow the cancellation link in your admin portal. Again, the link doesn't exist. The next thing their support page did is direct me to their forums, where I found a thread with a link to the page they say will allow you to cancel your membership. The page has no membership cancellation button. The next thing I did was contact support via chat. This Ian after 30 minutes. Their support chat made me wait 15 minutes before an agent qualifies to address my issue contacted me. I asked that agent to cancel my account immediately. That agent "reviewed my account details" for another 10 minutes, during which time I asked them again to cancel my account. The agent then apologized.
The agent asked me if I had tried to cancel before. I again implored the agent to cancel my account. The agent asked why I wanted to cancel. I again implored the agent to cancel my account. Finally after 18 minutes on chat I was informed that my account had been successfully cancelled. This type of misdirection and stalling tactic as applied to the cancellation of a subscription account harkens back to the bad old days of internet skulduggery. The goal of the company is to tire the customer out until they give up on cancelling. Hiding cancel links, supplying false information, leading customers on a wild goose chase until they run out of time and possibly forget to cancel before the next cycle rebills. My confidence in Adobe as a company that is acting in an above board manner has been eroded completely by this episode, and I will absolutely refrain from doing business with them going forward.
I've been on an Adobe plan for a few years, so I didn't pay close attention to an email they sent in October in which they announced a rate hike from $29 per month to $59. When I finally looked at the Statements, I wrote to cancel, and was told there would be a $350 contract cancellation fee. I asked them to point to a contract that I signed agreeing to the increase or to the cancellation fee. They referred me to several emails they sent out that I must not have seen, thinking they were spam. In any event, I never signed a contract of any type with Adobe, and if they attempt to charge my card I will report it as fraudulent.
As I replaced my laptop with a new one, I was obliged to find the latest update of Photoshop. Lo and behold, all the old apps were replaced with a Cloud based interface where one could buy Photoshop with a 1 month free period. I enrolled in the trial and the app I downloaded was less than stellar. Everything on the slate was rearranged, and there was NO sharpness tool anywhere. Further, any image I opened on the board was instantly blurry, from images I had sharpened with Photoshop 2015. I immediately uninstalled the CC app and tried to inform Adobe by email. There was no email address for Adobe. I was not going to call them at 10 o'clock in the evening, so yesterday I tweeted my complaint to all and sundry, including Adobe. I bought an equivalent photo processing app from another company, which contained everything, including a sharpness tool. I will not be buying anything from Adobe in future.
I was attempting to register an old version of Adobe Acrobat after a computer died. The online activation didn't work so I tried it by phone and got a notice that they no longer used phone activation. I used a chat session. After holding for about 15 minutes and going thru the usual what can we do to help and then no reply from them for more than another 3 minutes (after it was it my initial message), I had to explain my problem again.
Once again I had to wait (at least this time they told me it would be 2-3 minutes), they came back with (in addition to other comments like has to be clean, install after I had already said it was a reinstall because the hard drive died). There was no way to activate my software as it was no longer supported. I got a bit upset and no option was presented for me under that. After I terminated the chat I got an email with instructions to completely uninstall and use the Adobe uninstall tool and reinstall using a link to download ago and use my "new" serial number. At this point I have already purchased a new PDF editing software from another vendor.
Don't subscribe to any of their subscriptions unless you need their products for that length of time. I didn't realize you couldn't cancel without a fee (50% of the remaining "contract"). I couldn't justify keeping the Creative Cloud suite any longer because I barely use it. Also tried contacting their online help. The person I "spoke" with could barely answer in English. And so much for qualifying for a special offer, which was a lie because I had already used it and didn't have any other offer to use. Adobe has gone downhill quickly with their customer service online because I never had an issue when I needed to use Adobe Acrobat Reader.
I have been charged monthly June-December for a 12.99 license. I've called 5 times; and each time they tell me it's "fixed". They have refunded the charges but I have lost over an five hours of my life waiting on hold. The employees I have spoke with have almost unintelligible accents.
The recording told me that there would be a one minute wait time... that was one hour and twenty minutes ago. Wow, I went to their website and was amazed at how they kept telling me that I could call them and chat with them and succeeded in keeping me from doing either. What a spectacularly horrible and inconsiderate company this has proven to be!
It is unfortunate that they have such a monopoly on the web because I would go elsewhere in a hot second if there were a decent competitor! I upgraded from Windows 7 to Windows 10 and need to load Lightroom into Windows 7 so that I can make use of my images. The thing is that I subscribe to LR and at present pay for something that I am unable to use. Now I'm finding that is is impossible to get ANY support. Are they the least bit embarrassed? I think not... Do they care? Definitely not! An hour and a half and counting!
I purchased Adobe Illustrator from SmartBuy. It turned out to be worthless. The product key was no good. SmartBuy will not reply to me and Adobe will give me a discount on Cloud if I agree to a one year contract. Why should I have to have a one year contract when I was already ripped off one time??? I would have used the program as long as it took me to at least get my $200 purchase back but I will not be forced into a year long contract when I was ripped off to begin with. This company has no ethics and no customer support. Kick some when they are already down!!!
I spent over 2 hours after paying Adobe for their Creative Cloud. The system and finally tech support said I was billed and had an account but I could not log in. Only response from support was keep creating a new password even though I had done that and had password written down. No mistakes, something was wrong with Adobe. Never got resolution and Adobe ripped off my money. Even getting phone number or support normally requires being logged in. How many people have to be ripped off from Adobe.
I have had a monthly subscription to Adobe Pro for almost 3 years. When I went to cancel the service I received a popup that my cancellation would be effective at the end of the month and I would also be charged a cancellation fee equal to half of the remaining term. None of this did I have a problem with however when I went to pull my account information i.e., invoices and receipts I was locked out. I called customer service letting them know I needed either an invoice or a receipt for the cancellation fee. I was told I would have to call back and request one. I pointed out that my cancellation was not effective until the end of the month and that I should still have access to my full account information until then.
As an alternative I then suggested an email with contact information from the customer service representative summarizing the process and when I could expect to receive a receipt for the cancellation fee. This way I could calendar the event and would be able to write a quick reminder to provide the information rather than go thru the whole process again. I was informed as a customer service representative she could not provide contact information and aside from that it was clear she really had no authority to solve or take ownership of the problem.
I mean really how difficult is it to provide an invoice, receipt or commit to sending the information when it's available? Long story made short. After an hour of back and forth a supervisor finally got on the phone who agreed to provide his email and send the receipt once I had been billed. It's DISRESPECTFUL TO THE CUSTOMER when a company hires 3rd party customer service reps and then gives them no authority to solve even the simplest of problems. I will never purchase another Adobe product again.
I purchased Adobe Acrobat XI Pro in January 2013 from IVM Shop. I have used it daily for my self employee business. Due to lightning storm, I installed a new motherboard in October 2017 and a couple days later I get a message asking if I want to use Adobe as a trial version. I call Adobe and they requested all my information where I purchased and paid for. I scanned them the ordering slip, delivery slip, copy of the package box, DVD, and the activation card showing the registration numbers.
Their response was in 2016 they updated their system for their security department to catch nongenuine Adobe products and their system flagged my product and I should purchase the product monthly subscription. As a courtesy they would sell me a hard copy. I explained I purchased already from a company in 2013 and had all proof of purchased that it was sold to me as a genuine copy with a license product keycode and this company is still selling their products on their website as of today. I felt their records were incorrect and they should contact IVM Shop if they didn't want them to sell their product.
Once again their only response was they were sorry, but I would have to purchase the product from them or a company they now have listed on their website and they told me my case number would be closed. I think this is terrible way to do business. After me using this product under the impression I purchased a genuine products that was registered with Adobe when I purchased it, this has got be a scam.
I am a realtor and when you send to clients they are asked to sign everywhere not just where signature box has been placed. Called service dept and they had no idea. When you cancel because it is unusable they charge 50% of annual fee. $59 for the privilege of cancelling. DO NOT BUY!
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