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Adobe

Adobe
Overall Satisfaction Rating 3.55/5
  • 5 stars
    192
  • 4 stars
    171
  • 3 stars
    143
  • 2 stars
    30
  • 1 stars
    48
Based on 584 ratings submitted in the last year

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    Adobe Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Aug. 10, 2020

    Guys be careful when you subscribe to any products offered by Adobe. For some office and personal work I needed pdf editor so decided to take subscription for Acrobat Reader with editing function. I was charged 14.99$ per month after initial subscription. I canceled the subscription after 1 month 3 days and was okay with being charged another 14.99 even though I only used it for 3 additional days, however, when I was canceling I was told that I will also be charged 29.99$ as early cancelation fee because I am terminating my agreement early! This is insane. If I knew that I am part of an annual agreement I would have never signed myself up for this. Never buying anything from adobe anymore.

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 2, 2020

    Signed up for free trial with monthly account. Forgot to cancel. Was able to stop auto pay through Paypal. Continued to receive emails to update payment info. Contacted customer service to cancel and was told that they would give me 2 months at no cost to give me time to think about cancelling. I agreed to that then they sent a link to update payment info. I refused to do that since autopay started this whole issue and told them to just cancel now. They sent me a link to the cancellation policy indicating an early cancellation fee. I refused as I had had only signed up for a monthly plan, not yearly, so we'll see what happens next.

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      Rated with 1 star
      Verified Reviewer
      Original review: July 15, 2020

      I used Adobe for some classes I was taking. When I went to cancel my subscription they gave me an option for 3 months free, I accepted on the premise that I would not be charged for the next 3 months, I was promptly charged another $22. When I went to cancel again, I got the infamous $49 early cancellation fee. Didn't think I'd have to deal with extortion from a company like this. I haven't tried to call customer service as I understand it is just a waste of time. I am begrudgingly paying the fees, though I will never subscribe to Adobe again.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 3, 2020

      Terrible. A 1-week free trial turns into 4 months of no unidentified billing that becomes adds on an additional "Early Termination fee of another $30..." all of this on top of the $60 they took from me for a service I never used. I had previously attempted to cancel the service after one day of trying it, as it was not what I needed. There was no confirmation of this cancel after I had made it, and now their support team basically suggests "tough luck." This is not a company worth doing business with.

      9 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 1, 2020

      I had a monthly subscription, yet every time I tried to use they insisted I needed to buy it or do a free trial. I get billed automatically every month and when I log in to my account it clearly showed I had a subscription for the product I was trying to use. I called support and after confirming I had a monthly subscription they transferred me to another support team to fix the issue. After waiting over an hour with no answer hung up. I've decided enough was enough and cancelled my monthly subscription. They charged me another $30 for early termination! Adobe is a great product but their service and subscription model suck.

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: May 19, 2020

      I did their free trial since I just opened up my own business. I didn't use it once because the COVID19 brought everything to a halt. I forgot to cancel the trial on time so it charged me. Ok, fine. That was my fault. I went and decided to cancel my subscription and it cost me $49.99 to cancel. I have been using Adobe since high school (2005!) and I will never EVER use their products again. People are struggling due to a WORLD PANDEMIC and you charge me $50 to cancel. ** YOU.

      15 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 29, 2020

      I started paying for a subscription but could not acess it because of technical difficulties. I called the tech department. They assured me it would now work. It didn’t. So I just wanted to cancel the subscription. The person on the phone simply would not let me cancel without a fight. When I thought I was done with it, I looked at my card statements and I was still getting charged. For months! I called my bank and got a new card. That didn’t help and somehow they still found me and kept charging me. So I called Adobe once again to “cancel” again. They put off a fight again and kept offering me promotions. They would not refund me even though they have it on record that I didn’t use their services. Awful experience!

      17 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 25, 2020

      I spoke to a young lady that was very helpful, but when she sent me to the billing dept to have them correct my problem I was put on hold for 1:53:39. No one ever came back to the phone. I had been charged 3 times to my card and just wanted the problem fixed. I also wanted an email saying the problem was fixed. Not happy.

      9 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: April 20, 2020

      I canceled my subscription months ago. I got a confirmation email that I promptly deleted because I just assumed they would do what they said. Mistake, I realized I was still being charged. I finally found a way to chat and ask for support and the guy was utterly unwilling to give me anything. He refused to give me even a partial refund and kept trying to sell me on different products. There goes over $40 on a product that I didn't even think I still had access to. Not his fault but this company sucks. Would totally not recommend.

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 19, 2020

      Adobe's practices around subscriptions may be legal, but are most certainly unethical, and definitely fall into the bucket labelled "SCAM". Paying extortion to stop using their products can hardly be described as anything else. When I attempted to cancel my subscription I discovered that I either had to keep paying every month until my next subscription date, or pay a "cancellation charge" that amounted to effectively the same amount - and all of this for a product I never use. Worst of all I was not able to simply cancel the auto renew. Inevitably it has just auto renewed again and I have missed the small window of opportunity to actually cancel the annual subscription without penalty. This is a horrible business practice and something Adobe should be ashamed of.

      14 people found this review helpful
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      Adobe Company Information

      Company Name:
      Adobe
      Website:
      www.adobe.com