Adobe Reviews

Awful product. I don’t know why it’s shoved down everyone’s throats so heavily. It bogs down every computer I’ve ever used. It is not intuitive to use. It’s expensive. It’s downright awful. How hard is it to make a software that is useful and doesn’t crash computers that weren’t made a week ago.

Adobe offers a free trial plan. This is marketed as Adobe Pro on their app; however, when you sign up for it, it actually signs you up for Adobe Pro and their new AI assistant. I used Adobe Pro and it worked as slow if not slower than the free version so I cancelled the plan. When cancelling I canceled the free trial, but Adobe on cancelled the AI assistant, not the Adobe Pro. Now I have to pay $100 to cancel the Pro service. Why would you sign me up for two services at the same time, but not cancel them both at the same time?

I’m extremely disappointed with Adobe’s customer support regarding Lightroom Classic tethering support for the Canon EOS R6 Mark III. I submitted a support request asking Adobe to add tethering support for the Canon EOS R6 Mark III in Lightroom Classic. Instead of actually investigating the issue, Adobe closed the request claiming the camera is “already supported.” That is simply not true. If you look at Adobe’s official list of tethering-supported cameras for Lightroom Classic, the Canon EOS R6 Mark III is not listed anywhere. This makes it clear that my request was either never reviewed by a real person or was handled by an automated system giving inaccurate responses.

Request to cancel my Adobe subscription was submitted timely, for annual subscription renewal on April 6, 2026. The Adobe annual renewal subscription was billed on April 5, 2026. A 14 days request per the Adobe term agreement, indicates I will receive a full refund upon the cancellation. Today is 17days later and I have not received a refund. This is very poor customer service and a VIOLATION of the Adobe service agreement.

I have been an Adobe user for years, relying on Photoshop, Lightroom, and XD. Recently, they hiked my monthly rate. When I reached out to protest, the experience was a nightmare: support agents abruptly ended our chat twice - without my agrrement with offered "solutions". They were simply an attempt to lock me into a new annual membership. It feels less like customer support and more like a sales trap designed to prevent you from leaving. Between the unprofessional service and exploitative pricing, I am done. If you are looking for professional tools, look elsewhere - Adobe is no longer worth the frustration.

Adobe is very predatory with their subscription model! They will charge you half the remaining balance to cancel an annual subscription. For us college students this is very difficult and frustrating, whatever more big company bs! I will never be using another adobe product again!

I have requested multiple times to cancel my plan, but my requests have not been considered. I am not satisfied with the customer service, and I feel disappointed with the service.

Absolutely terrible customer service. The lady was rude. They kept saying I had to login to cancel however, I was unable to login. This was something from years ago that I didn’t even realize I was paying for. She apparently could not look it up in any way shape or form without my email. And they did not have my email associated with an account. It is the only one I have. When I got angry and asked to speak to someone else, she first said, I will transfer you to my manager who will say the same thing I did. Then she put me on hold for over 30 minutes so I finally hung up. Do not purchase.

I looked over the UserVoice web site and found that nobody from Adobe even reads the bugs or requests. If they did, they would remove the ones that were handled or categorize them as handled. I think this web site is just a way to deflect people from contacting their "Tech Support." The recently added "feature" of having to login to Acrobat before it can be used along with the subsequent removal of all my past files from the recent files list is just more proof that this company does not care at all about their customers.

This year marks 19 years I’ve used Adobe software, and I HATE IT NOW!!!! I used to love it, but once again, I’ve just been kicked out of my account because I forgot to log out of my other computer yesterday. Now I’ve lost 45 minutes of work on two different files I was working on. The products become worse with every update: InDesign, Acrobat and Photoshop. I’m a graphic designer who does both print and digital design, and am not interested in Canva as a full-time replacement (no offence, it does have decent templates to choose from) and feel stuck, but I can’t bear another day wasting my time on Adobe products. Suddenly. I cannot have the software on the two computers my subscription allows ALLOWS??? When did that change??? I never received a notice but keep getting kicked out and my password has been forcibly changed multiple times in the past two months. DO NOT WASTE YOUR TIME & MONEY ON ADOBE!!!