3.8/5 (744 reviews)

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Overall Rating3.8 out of 5
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Adobe Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 19, 2023

Their pdf system is inadequate and they trick you into signing up for an uncancellable service without providing other options. When explaining my concern with their services, they would not cancel the subscription without a fee and would repeatedly try to sell me other services even after my refusal to ever use any of their services again. This company is the beginning of communism and their pdf system is inadequate…

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Verified Reviewer
Original review: May 18, 2023

Their support team is simply the worst. Add, change, and cancel requests are tedious and death by a thousand papercuts torture. You call and you'll have an extremely long wait time. The person on the other end is not well trained and while they try English is not their first language and it is often very difficult to understand them. You'll end up spending as much time trying to fix billing and other issues with their support team as you will with actually making creative work using their products. There are better alternatives to all Adobe's products. Many are less expensive as well. For 11 years I've used Adobe and now I'm migrating all our accounts to an alternative.

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    Verified Reviewer
    Original review: May 9, 2023

    This is not my first rodeo with Adobe products. However, what they have done is removed the user friendliness of their tools, and instead have allowed Third-Party SDK designers to charge for items that either used to be, or should be inherent to the program. Simple things like removing the toggle function between straight and curves, making rasterization vs smart object filtering add/remove artifacts without one's knowledge, or even the worst of them all.. making the file management system untenable.

    They've done this on purpose because they've obviously given up on the care for their users, and rather than fixing the problem they've moved in the direction of infinite third-party upselling to capitalize on problems they never fixed. I feel scammed by these programs & I think we absolutely move away from this monopoly they're hoping to achieve. By the way, when was the last time Adobe conducted a consumer review before deciding to change how their programs work?

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    Verified Reviewer
    Original review: May 1, 2023

    I had such a horrible experience. I signed up for Adobe free trial and they started charging me with no warning. Three months went by charging me 30$!!! With other companies like Skillshare I have forgotten about the free trial but I always get an update that it is ending, EVEN when I got charged $100+ I was able to get a refund because I did not EVER intend to pay for the service I simply forgot to cancel. Back to Adobe, in the three months I was unaware I was paying for adobe, I didn't use it A SINGLE TIME. At all nothing, literally they could check my account and there would be tumbleweeds. SO I tried disputing it hoping to just cancel my account, NO REFUND.

    I just don't want to deal with this anymore. The 'best' they could do was offer a couple months no charge which is unacceptable. Genuinely disappointing, disheartening and frustrating especially because the cancelation fee is $90. Which again I don't use adobe in the first place, am I going to pay $90 for essentially nothing?! Honestly I am at my limit and I refuse to start using the product in the SLIM hope that they will just offer a refund. I am genuinely so angry and frustrated that my money is being THROWN away, it makes me viscerally upset. Frankly speaking adobe is a scam, don't even GO on the website because they will find ways to trap you and have you throw away hard earned money.

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    Verified Reviewer
    Original review: April 30, 2023

    Signed up for Adobe for a school project and then cancelled after class was done. Year later I see a $120 annual charge on my credit card, which I am now disputing. No warning or email about subscription renewal. Unfair consumer practices as this company. Don't do business with these con artists. They are a bunch of thieves.

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    Verified Reviewer
    Original review: April 20, 2023

    Adobe has turned into one of the most despicable arrogant b.s. companies to ever do business with. Just when you think you're doing a trial membership and monthly rebill (worst case scenario), somehow you're entered into some annual contract with an early termination fee? It's completely ridiculous and the OLD way of doing business with customers. This will not stand or last. People want to pay you for quality of product not be locked into some imaginary dream world of somehow you (Adobe) is being put out because we cancel our Trail or Monthly membership. Ridiculous. Get real.

    4 people found this review helpful
    Customer increased Rating by 1 stars!
    Verified Reviewer Verified Buyer
    Resolution response: April 18, 2023

    They cancelled my subscription! Someone at the company emailed me to confirm cancellation. So happy that we have these review sites because I don't think this issue would have been resolved so quickly otherwise!

    Original review: April 18, 2023

    I logged on to my account to make a simple cancellation. The chat agent I was speaking to - Aruna was extremely rude and did not want to help me cancel my subscription. She kept on giving me 'offers' that were still almost as expensive and the first couple times I politely said that I just wanted to cancel. After that I'm getting annoyed but I still stayed on the line, hoping she would get the message and maybe help me out. After about 25 mins on the chat, I gave up. I would not recommend anyone use this business if you foresee that you may need to chat with their customer service agents in the future. To them, 'helping' is just giving you random other things that you don't need and not helping with the actual problem.

    2 people found this review helpful
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    Verified Reviewer
    Original review: April 10, 2023

    While attempting to cancel a free temporary subscription, I was notified about a $90 early cancellation fee that was supposedly included in previous communication. If it was included then it was hidden because I never would have agreed to the free subscription if I was aware. Clicking on "learn more" provides an example of how that fee is calculated but doesn't in any way add up to the proposed charge. Adobe may be making money off this scheme, but also making a lot of people very angry along the way.

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    Verified Reviewer
    Original review: April 5, 2023

    The customer support is the worst I have seen in 40-plus years on earth, 99% of the workers cannot explain to you how to use their own software. The owners of Adobe outsource their work to India for cheap wages, which in return is a disaster for Americans that need help with " their products ". These people will hang up on you repeatedly, with no regards if you as to speak to a manager or if you ask them a question that they don't know the answer to, you will be hung up on. This company is losing and WILL continue to lose millions if not billions of dollars for their bad customer support team.

    I have been on the phone over a week now. Have talked to at least 10 reps, TRYING TO GET ASSISTANCE on exporting a 10 hour video, exporting time takes 4-8 hours to download and every time it's finished and I open it , it never is right. It's 12:00 am I just got off phone with rep, the video is exporting again, download time is 7 hours plus, hopefully when I wake up and check my PC it exported correctly. This company is exhausting and will wear u out. If you are thinking you are going to learn how to use their software by talking to customer support you have a better chance of becoming a computer programmer and starting your own company. You're in for a long ride my friends.

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    Verified Reviewer
    Original review: March 27, 2023

    I signed up for a "free" trial of their PDF software just to make a couple of edits to PDFs. It turns out Adobe doesn't know the meaning of free. The "free" trial is nothing but false advertising. I cancelled well within the grace period and they wanted to charge me $30 to do that. They have some hidden language in the terms and conditions where they sneak in this charge to unsuspecting customers. Thankfully there is a way to around the charge, but they don't make it easy to do so. In fact, they don't provide any helpful steps on how to avoid it - instead they respond in a condescending manner by saying "you signed the terms and conditions....". Yes, I signed up for a FREE trial. I have never seen a company charge a cancellation fee for a FREE trial. Thanks to other people who had this issue online, I was able to avoid the charge but it left a terrible impression of this company. Avoid.

    4 people found this review helpful
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