Adobe Reviews

I had an Adobe Express subscription that I was using to get pictures for my website. All of a sudden, my subscription was changed, and I was offered a $35.99 deal for a $59.99 subscription. At first, I had access to what I really wanted to use, but gradually, it became harder and harder to find. They just want you to create images through AI, which doesn’t understand unless you ask another AI how to describe it. Even then, if you want perfection, after a couple of tries, it completely messes up.

Charged $90 for canceling a subscription. Absolutely ridiculous. Do not sign up for Adobe. It is a rip off with hidden fees. Useless website. Gave zero support and preys on people such as teachers that can not afford these fees.

Never use their services. They won’t let you cancel. When you do they just tell you they can’t find your account and continue to bill you. Cancelled my debit card but they got my new card number somehow and kept billing me. I’ve been taken for over $100 because they won’t cancel. Waiting for my bank to dispute all charges and Adobe is still trying to charge me after they assured me I wouldn’t be billed again.

I purchased a product. It was terrible. I asked to be refunded within the allotted time to do so. The refund never came. I'm getting the runaround from Adobe. Absolutely horrific customer service. I would give ZERO stars if it were an option here.

I signed up to use Adobe and then later went to cancel it as I do not need it at the moment. It is charging me $20 a month and now wants me to pay $99.99 to cancel it!!!! They did not clearly indicate when I signed up there would be a cancellation fee, or I would NEVER have used this product. Adobe is a scam and the jankiest company ever! Find a different product.

ADOBE INC SAN JOSE CALIFORNIA. $53.26 Early cancellation fee? Plus the monthly fee of $13.31. This company reaps off customers. How poor is your value that you need to oblige people to a year commitment with no other options from customers to be afloat. Shame on you. Price gouging.

A glorified scam. I am forced to use it for my school, and you could not pay me to use this ever again once I graduate. All the programs (besides maybe Photoshop) are horribly designed and will delete your work even if you save it. Will make the simplest of tasks like changing fonts take an extra 40 steps to accomplish. From what I hear this company will also charge you and make it impossible to cancel a subscription. I highly recommend literally anything else than an Adobe product.

I tried their 5 day free trial. I cancelled within the first day. They keep charging my credit card. when I call to complain or get my name off their subscription list customer service hangs up on you. Disgusting and criminal frauds

I have canceled my membership for more than a year, but they still keep charging me every month. I don't know what's going on with Adobe but I would appreciate it if you don't charge me anymore because I am not using your service.

I hate this software. I use it every day. It is god-awful and slow. I can't say enough terrible things about it and how hard it is to use, even for someone who actually knows what they're doing on a computer. What is wrong w/ these developers?

This company no longer has integrity and tried to steal hundreds from me by tricking me. Offered me 29.99 for 3 months, then when I tried to cancel it said I was enrolled in an annual membership which is nonsense and threatened 140 cancellation fee. Will never give them another dime. Fortunately I escaped the fee after threatening to cancel my credit card.

Money hungry and should be illegal customer practices. Buy any other software. Do not use their free trial. I did and now I have to pay 293 dollars for something I used once. They actually suck. Customer service will not cancel your subscription so not only are you stuck with it, but I have to now have a subscription for a WHOLE YEAR.

This company is a scam. I tried their "trial" period. You can't cancel until they charge you. You literally can not access "manage Plan" until they have charged you. So you can't cancel. I had to block all payments and PayPal from them to keep them from getting my money after the trial. I don't want the service so I'm not going to pay these scammers. If I see this come up on my bank statement one more time. I'm contacting a lawyer. I'm sick of these companies that steal our money through micro transactions. Oh and customer support did nothing..

Terrible company. They never send you a receipt for the services they charge you. They keep charging your card without providing any statement because they know if they show you the receipts for the charges, you are more than likely to cancel it. Their products are garbage, their practice is very shady. Screw this company.

They trick you into a "Free trial" and then charge you $99.99 to cancel. Never again. You will also find that the $19.99 monthly fee is really $26.99 per month after all the fees that they tack on. I forgot to cancel right away and learned this the hard way.

I encountered a hidden subscription cancellation fee, which felt very sneaky. I had to pay for the remainder of my subscription but couldn’t use it for the full term. Due to this experience, I will never return to Adobe. From the beginning, I learned that their service is unreliable. Additionally, I faced constant errors when I tried to use Adobe on different computers. Disappointing.

The hidden subscription cancellation fee is unethical. Adobe should be ashamed of themselves. Their products are not worth the annual fee that they charge. Do not do business with this company and reward their predatory practices.

Disgusting practices, blender 3d is better and free. I was charged a cancelation fee of 100$ to check out the subscription and realize it was garbage. If I would have canceled before Christmas vacation I wouldn't have to pay the charge but Apple and its fine print!!!! Apple should be ashamed of themselves. These people who steal money from us should be laid off and made an example of.

I was not informed with emphasis on text that the subscription was annual and had an early termination fee. Plus trying to change plans still charged me. Very disappointed and lost 100$ to something that didn’t even help me do what I wanted it to do. Adobe has a redacted tool but it doesn’t redact locked documents so watch out for that. I will never use Adobe again.

After literal decades of using Adobe and Photoshop I am at my wit's end. The products constantly crash and break. I am told I needed to buy a new computer (mine was only 4 years old) in order to use the software after years of using it on that device. I upgraded my machine to a brand new top of the line computer and its still constantly crashing, glitching and not working. CUSTOMER SERVICE IS USELESS. The issue always comes back, I get disconnected, they seem ignorant and ask really stupid questions. I don't know what to do.

Adobe drains the resources on my computer and is constantly running all sorts of different things in the background that I don't want to have access to my computer. I'm trying to get help, but their chat sucks and their tech support doesn't know anything. The customer support people in India are very nice, but they didn't try to help me. The tech support guy was recounting my question completely wrong and clearly knew nothing technical. He then put me on hold and came back saying he couldn't find my account, even though it was already verified before they transferred me, and then I asked him to read my email address back to me when he just cut me off and transferred me back to the accounts support. They will not give a direct number for tech support. Their chat feature does not have an option for tech support. They have the WORST customer support.

The worst company to deal with, be aware of signing up to their plans, very misleading plans, and when you try to cancel they will charge you $80 cancelation fee, which apparently they have in a fine print in their agreement. I don't recommend sign up for their plans.

Adobe’s photo editing software is top-notch, but their customer service is absolutely terrible. They give misleading information, and you'll likely end up frustrated and hung up on during calls. Don’t expect resolutions, just excuses. Their agents are unhelpful, unprofessional, and unreliable, and they charge hidden cancellation fees -if you can get around to canceling at all. It’s a shame such a great product is paired with such poor support. Save yourself the headache and look elsewhere.

I called to cancel my free trial before the deadline and was pressure to extend free of charge, even if I didn't want to. I was also promised that no additional fee would incur. I was then charged, and the rep had terrible customer service skills and used accusator, demeaning and provocative tone. I was shocked. I will never buy Adobe anymore and will make sure to share my experience around. You don't deserve business.

I love Adobe products but their Early and Late Cancellation fees are completely unfair. They honestly make you feel like they just want to take all your money. It feels a little illegal what they are doing.

I have been a loyal Adobe user for decades and their customer service has taken a sharp downturn. I wanted to modify my existing subscriptions and instead they cancelled my services leaving my company without access to their adobe subscriptions. It has been a few days without service and without knowing it their customer service has violated their service agreement with me, costing my business lost time and money.

Nothing is better than Adobe's customer service, except their software. I made an error on my side of the street, they saw it, and helped me fix it. You can't have a better neighbor than them. I read their past reviews and they are not like that now, based on my experience.

I have used Adobe products since 2002. I had ridiculously sad news given to me by Adobe that had taken all my photos and videos from Creative Cloud and deleted every single one of them without going out of their way to notify me of such a tragic disservice. When I notified Adobe that Creative Cloud was no longer on my computer, they told me that they had deleted everything and had given me notice in February.

Adobe softwares are top notch, but customer care is not. I signed up for a one month subscription to Illustrator, and noticed that two months of increased charges on my card. When I went to cancel, I was hit with a threat of +$300 in fees. Looking deeper, I noticed I was also charged for an additional license that I never asked for. I tried chat help, and they would only offer me a discount to continue service that I didn't need. They would not waive the shockingly high cancellation fees. Use the service if you'd like, but be cautious about payment and licensing terms - especially if you are a small shop. Customer service will not help you with mystery charges and wild fees. They will, however, ask you to wait a few days for a manager to reach out to you. Buyer beware.

They have sent out “trial” free apps with payment expected in 30 days…we never asked for the apps!! It's yet another intrusion into our lives promoting unwanted goods and services…Soon expect it will be MANDATORY to accept this junk... Or they'll sue us!