Adobe Reviews

Charged $90 for canceling a subscription. Absolutely ridiculous. Do not sign up for Adobe. It is a rip off with hidden fees. Useless website. Gave zero support and preys on people such as teachers that can not afford these fees.

Never use their services. They won’t let you cancel. When you do they just tell you they can’t find your account and continue to bill you. Cancelled my debit card but they got my new card number somehow and kept billing me. I’ve been taken for over $100 because they won’t cancel. Waiting for my bank to dispute all charges and Adobe is still trying to charge me after they assured me I wouldn’t be billed again.

I purchased a product. It was terrible. I asked to be refunded within the allotted time to do so. The refund never came. I'm getting the runaround from Adobe. Absolutely horrific customer service. I would give ZERO stars if it were an option here.

I signed up to use Adobe and then later went to cancel it as I do not need it at the moment. It is charging me $20 a month and now wants me to pay $99.99 to cancel it!!!! They did not clearly indicate when I signed up there would be a cancellation fee, or I would NEVER have used this product. Adobe is a scam and the jankiest company ever! Find a different product.

ADOBE INC SAN JOSE CALIFORNIA. $53.26 Early cancellation fee? Plus the monthly fee of $13.31. This company reaps off customers. How poor is your value that you need to oblige people to a year commitment with no other options from customers to be afloat. Shame on you. Price gouging.

A glorified scam. I am forced to use it for my school, and you could not pay me to use this ever again once I graduate. All the programs (besides maybe Photoshop) are horribly designed and will delete your work even if you save it. Will make the simplest of tasks like changing fonts take an extra 40 steps to accomplish. From what I hear this company will also charge you and make it impossible to cancel a subscription. I highly recommend literally anything else than an Adobe product.

I tried their 5 day free trial. I cancelled within the first day. They keep charging my credit card. when I call to complain or get my name off their subscription list customer service hangs up on you. Disgusting and criminal frauds

I have canceled my membership for more than a year, but they still keep charging me every month. I don't know what's going on with Adobe but I would appreciate it if you don't charge me anymore because I am not using your service.

I hate this software. I use it every day. It is god-awful and slow. I can't say enough terrible things about it and how hard it is to use, even for someone who actually knows what they're doing on a computer. What is wrong w/ these developers?

This company no longer has integrity and tried to steal hundreds from me by tricking me. Offered me 29.99 for 3 months, then when I tried to cancel it said I was enrolled in an annual membership which is nonsense and threatened 140 cancellation fee. Will never give them another dime. Fortunately I escaped the fee after threatening to cancel my credit card.

Money hungry and should be illegal customer practices. Buy any other software. Do not use their free trial. I did and now I have to pay 293 dollars for something I used once. They actually suck. Customer service will not cancel your subscription so not only are you stuck with it, but I have to now have a subscription for a WHOLE YEAR.

This company is a scam. I tried their "trial" period. You can't cancel until they charge you. You literally can not access "manage Plan" until they have charged you. So you can't cancel. I had to block all payments and PayPal from them to keep them from getting my money after the trial. I don't want the service so I'm not going to pay these scammers. If I see this come up on my bank statement one more time. I'm contacting a lawyer. I'm sick of these companies that steal our money through micro transactions. Oh and customer support did nothing..

Terrible company. They never send you a receipt for the services they charge you. They keep charging your card without providing any statement because they know if they show you the receipts for the charges, you are more than likely to cancel it. Their products are garbage, their practice is very shady. Screw this company.

They trick you into a "Free trial" and then charge you $99.99 to cancel. Never again. You will also find that the $19.99 monthly fee is really $26.99 per month after all the fees that they tack on. I forgot to cancel right away and learned this the hard way.

I encountered a hidden subscription cancellation fee, which felt very sneaky. I had to pay for the remainder of my subscription but couldn’t use it for the full term. Due to this experience, I will never return to Adobe. From the beginning, I learned that their service is unreliable. Additionally, I faced constant errors when I tried to use Adobe on different computers. Disappointing.

The hidden subscription cancellation fee is unethical. Adobe should be ashamed of themselves. Their products are not worth the annual fee that they charge. Do not do business with this company and reward their predatory practices.

Disgusting practices, blender 3d is better and free. I was charged a cancelation fee of 100$ to check out the subscription and realize it was garbage. If I would have canceled before Christmas vacation I wouldn't have to pay the charge but Apple and its fine print!!!! Apple should be ashamed of themselves. These people who steal money from us should be laid off and made an example of.

I was not informed with emphasis on text that the subscription was annual and had an early termination fee. Plus trying to change plans still charged me. Very disappointed and lost 100$ to something that didn’t even help me do what I wanted it to do. Adobe has a redacted tool but it doesn’t redact locked documents so watch out for that. I will never use Adobe again.

After literal decades of using Adobe and Photoshop I am at my wit's end. The products constantly crash and break. I am told I needed to buy a new computer (mine was only 4 years old) in order to use the software after years of using it on that device. I upgraded my machine to a brand new top of the line computer and its still constantly crashing, glitching and not working. CUSTOMER SERVICE IS USELESS. The issue always comes back, I get disconnected, they seem ignorant and ask really stupid questions. I don't know what to do.

Adobe drains the resources on my computer and is constantly running all sorts of different things in the background that I don't want to have access to my computer. I'm trying to get help, but their chat sucks and their tech support doesn't know anything. The customer support people in India are very nice, but they didn't try to help me. The tech support guy was recounting my question completely wrong and clearly knew nothing technical. He then put me on hold and came back saying he couldn't find my account, even though it was already verified before they transferred me, and then I asked him to read my email address back to me when he just cut me off and transferred me back to the accounts support. They will not give a direct number for tech support. Their chat feature does not have an option for tech support. They have the WORST customer support.

The worst company to deal with, be aware of signing up to their plans, very misleading plans, and when you try to cancel they will charge you $80 cancelation fee, which apparently they have in a fine print in their agreement. I don't recommend sign up for their plans.

Adobe’s photo editing software is top-notch, but their customer service is absolutely terrible. They give misleading information, and you'll likely end up frustrated and hung up on during calls. Don’t expect resolutions, just excuses. Their agents are unhelpful, unprofessional, and unreliable, and they charge hidden cancellation fees -if you can get around to canceling at all. It’s a shame such a great product is paired with such poor support. Save yourself the headache and look elsewhere.

I called to cancel my free trial before the deadline and was pressure to extend free of charge, even if I didn't want to. I was also promised that no additional fee would incur. I was then charged, and the rep had terrible customer service skills and used accusator, demeaning and provocative tone. I was shocked. I will never buy Adobe anymore and will make sure to share my experience around. You don't deserve business.

I love Adobe products but their Early and Late Cancellation fees are completely unfair. They honestly make you feel like they just want to take all your money. It feels a little illegal what they are doing.

I have been a loyal Adobe user for decades and their customer service has taken a sharp downturn. I wanted to modify my existing subscriptions and instead they cancelled my services leaving my company without access to their adobe subscriptions. It has been a few days without service and without knowing it their customer service has violated their service agreement with me, costing my business lost time and money.

Nothing is better than Adobe's customer service, except their software. I made an error on my side of the street, they saw it, and helped me fix it. You can't have a better neighbor than them. I read their past reviews and they are not like that now, based on my experience.

I have used Adobe products since 2002. I had ridiculously sad news given to me by Adobe that had taken all my photos and videos from Creative Cloud and deleted every single one of them without going out of their way to notify me of such a tragic disservice. When I notified Adobe that Creative Cloud was no longer on my computer, they told me that they had deleted everything and had given me notice in February.

Adobe softwares are top notch, but customer care is not. I signed up for a one month subscription to Illustrator, and noticed that two months of increased charges on my card. When I went to cancel, I was hit with a threat of +$300 in fees. Looking deeper, I noticed I was also charged for an additional license that I never asked for. I tried chat help, and they would only offer me a discount to continue service that I didn't need. They would not waive the shockingly high cancellation fees. Use the service if you'd like, but be cautious about payment and licensing terms - especially if you are a small shop. Customer service will not help you with mystery charges and wild fees. They will, however, ask you to wait a few days for a manager to reach out to you. Buyer beware.

They have sent out “trial” free apps with payment expected in 30 days…we never asked for the apps!! It's yet another intrusion into our lives promoting unwanted goods and services…Soon expect it will be MANDATORY to accept this junk... Or they'll sue us!

I subscribed to Adobe on an annual plan with monthly payments. While I understand that there are termination fees when canceling early, what doesn’t make sense is the way they handle the rest of the term. Even after being required to pay for the entire remaining contract period, Adobe only provides access to the service until the end of the month in which you cancel. This means you're paying for months of service you no longer have access to, essentially giving them money for nothing.

I purchased Adobe Acrobat with a lifetime license for two computer. One of my computers got hacked and I lost administrative privileges and the only way to gain access again was a clean install of the OS which wiped out all information on the computer. When I tried to reinstall Acrobat it did not allow me to activate my copy because according to them I had to many copies installed. Also I was just trying to reinstall my copy on my hacked computer. I tried to decommission my computer through my account but I was not able to do since adobe moved the information to a non accessible computer. I chatted with the help. They were not able to help because according to them they have no access to the server and only see that I have too many copies installed. They put me on a call back list but they never called back.

I really wish they would stop charging me. They should change their business approach. When I need Adobe, it is usually for a school project but other than that, I do not use it very often. Perhaps they should try to center their business around the needs of their customers instead of sucking us dry by charging fees every month for a program we never use. Yes, Adobe Photoshop comes in handy every great once in a while, but often times I feel it is a way to cheat and scam users. I tried to email them to reach out, but their mailbox is full. That is why so many people think it is okay to steal today. I think I have 30 dollars in my bank, and here comes Adobe to charge me $29 dollars. Great, well now I have a dollar left. THANKS ADOBE!!! LOTS OF ANGRY CUSTOMERS AND THEIR REVIEWS.

I received a 1 month free Adobe trial with my new HP Laptop. I looked at it but never subscribed. Today, out of nowhere, I get an email from Adobe that my account is suspended and they're looking for my payment information. The reason they don't have my info is because I never set up an account, subscribed to the free trial. This is as sleazy, slippery as it gets. Adobe is simply taking a shot here- that I'll overlook and just pay. Don't do business with Adobe. T.

INHUMANE COMPANY. They would hide subscription terms from you and prevent you from canceling the plans. They would use your computer in a similar way as malwares to show you their notifications. I hope they will just burn to hell, fortunately there is a court case against them right...

I have been using Adobe products since college. I am now about 18 years in using them. Ever since it became a subscription-based software, it is not only annoying but customer service has gone downhill. I recently changed my phone number and could no longer log in/reset password because authentication was linked to that phone number but I did have an alternate login method which is email. I called customer service and explained the issue and told me due to security, the only thing they could do is close my account and open up a new one for me.

Using Adobe has been one of the worst software experiences I've had. When the program is not telling me my subscription has "expired" - it hasn't, I'm paying every month for it, the program bugs, lag time, "jerkiness", and shutting down for no apparent reason, all make the user experience one of the most frustrating I've ever had - You will, at times, want to run outside and scream with anger when using this program. I will be cancelling, even though it will cost me almost $100 to do so - This program really is a total scam and the company needs to be reported to the BBB and states' attorney generals.

I can’t believe it, but I had heard Adobe was a scam company and ignored that feedback until I got scammed myself by Adobe. I should have come to ConsumerAffairs (or any other review site) to read the horrible feedback first. I filled out PART of an application for Adobe Pro before I X’ed out of the entire site (did not complete the form information and I certainly did not approve anything), unfortunately the part I filled out had my credit card number. I had a suspicion, but didn’t see any immediate charges and COULD NOT ACCESS THE SITE when I input my email. An error message came up saying “no account associated with this email.”

They will lock you into a contract if you try to use the trial. If you don't log in you can not sign documents after you had tried the trial once. DO NOT even look at the additional things that the paid versions get you. It is not worth the money and headache of dealing with the program afterwards.

Been using Adobe products for years. I decided to try their current software for a trial. When trying to cancel the trial, I discovered Adobe locked me into a one-year contract paid monthly. I did not choose this. They did not disclose clearly I would be locked in for one year or else incur a costly cancelation fee. Adobe's ethics are no longer good.

Scam Artist bill you even though you don't use the website, Do not get a free trail subscription. They are not a good company to work with, try someone else. This is such a rip off. We work hard for our money to have some big corporate company take advantage of you and scam you out of your very hard earned money. Do not use them. They billed me for 2 years and only refunded me the last month back. Shame on you guys. I hope you guys get what you deserve. to go less subscribers and fade into the past