Adobe Reviews

I have been trying since 08/19 to get them to cancel any account(s) I have with them. I signed up for a 30 day free account and they then charged me after 30 days and have been charging me ever since. I contacted them 08/19 via their chat and they said it was cancelled. They then charged me for 09/19 and 10/19 so I contacted them 10/19 to ask what was going on. They said, Oh the account was cancelled in 08/19 but you have another account. Not sure what that was about, but OK, they said they cancelled the second one. Now it is 12/19 and I see they charged my card for 11/19. WTF??? And it is EXTREMELY difficult to communicate with them - like many companies now, they make it difficult to actually talk to them.

The product is NOT intuitive. I takes too long to figure out how to do simple things. It is not good at supporting image management. AND there is a fine print clause that says that if you cancel inside one year you are subject to a portion of the annual fee. In my case I was charged 2 months extra for early cancellation AND it doesn't want to allow me to use their crappy product for the remainder of the paid up period so I would lose 29 days!!! There is no basis for these fees. It's not like they went through some effort to get me set up!!! BAD PRODUCT. WORSE BUSINESS Practices!!!

Adobe products are the worse designed products ever. The user interface is completely unfriendly. Their website is impossible the use. Instead you need to google into the appropriate page on the adobe site, because Adobe's website navigation is broken, leading you to deadends.

Where is the 0 star rating? They have certainly earned it! Over an hour on "chat" and then they just ignore you until you go away. PDF Editor 10 or Nitro or anything is better than this service. They will just forget about you and never answer your question, which in this case was "How do I increase my number of licenses?" After this the answer is "Don't increase your licenses, run away as fast as you can!"

I was on Creative Cloud app plan on a promo pricing of $29.99/mo for a year until the promo expired. As I was going to have a new baby and wasn't able to work, thus, didn't need the subscription for a while. Yes, I was about a week late in cancelling the subscription after promo was expired, but the rep kindly confirmed that I would be refunded of higher fee charged so I took his/her word for it and left at that since I had a newborn to take care of and checking my credit card statement for a refund was the last thing on my mind to do and of course, after 10 months, I find out that they never issued a refund and when I inquired about it they simply said they don't have any records kept on my previous subscription. Wow. Really? Even though it hasn't even been a year and I'm still an active member with an account though it's not a paid subscription one.

Spent 70 minutes with online support never getting a straight answer to a simple question. Seemed l was receiving “canned” answers that skirted my issue. Thirty minutes in I called the 800 phone support line. Message said wait would be approximately 57 minutes. I hung up after 3.25 hours on hold which included 3 “be with you soon” prompts. Loyal paying customer for decades now looking for alternative products. WORST customer support I have ever experienced!!

For years I've dealt with poor business practices by Comcast. Bills all the sudden changing, finding new charges hidden in my bill, customer service that would not work with me. Adobe is the same. I've tried to cancel my subscription 2x and I am hard sold to keep my subscription for a reduced price. They make it very difficult to cancel. IF you try and cancel online, you will quickly find out there there is an "error" and you will be referred to a customer service agent via chat. Where they will try to keep you by any means. I've gone through this twice. Recently I found that they had separated a couple of my services; stock photos and Adobe cloud software. Initially when I signed up this was a package but it seems to have changed. So without proper monitoring that becomes a combined $80 monthly cost.

Had issues with Adobe Ireland after cancelling Adobe cloud product service ($21.99 per month), which result in Adobe renewing the contract and then charging three times the monthly fee as an upsell. They continued taking payments from my account until I noticed what was going on. After losing an additional $200, I tried to cancel the account a second time, which took more than an hour, where they basically tried to upsell again and offered 3 months free service before I had to pay again. I demanded a cancellation. I hope this time, it really is cancelled. Ended up paying three times more for the service, due to their customer service which is intentionally designed to make it very difficult to cancel your subscription to this product. I will never use an adobe product again and will lobby any workplace which uses it not to.

I needed help with a billing issue and literally spent many hours over the course of a month being passed around to different representatives, put on hold, getting booted out of live chat and being told the issue was resolved when it wasn't. I even received verification, in email and a chat transcript, that the issue was resolved, but it wasn't. In the end, it seemed like the representatives were actually having fun misleading and frustrating me. The issue was never resolved. That's the kind of "customer service" you can give when you have a monopoly. Adobe needs a competitor.

I finally broke down a few months ago and bought a subscription for Acrobat Pro DC. I just upgraded my PC to Windows 10, and I now cannot re-install the program. The 'chat' support function appears to be run by somebody using a 300 baud modem in Antarctica. The website is no help; it wants me to get a new subscription. I can't call 'support' because it thinks I have no subscription, and there's no phone support if you don't have a subscription. Adobe has reduced what it pays for customer support to an amount less than it spends on paper clips.

I apparently hit a button that ordered a free trial--TWICE. So my acct was billed twice on the same day. I have spent all week trying to contact someone. It is IMPOSSIBLE. Every time you call, they announce a wait time of 1hr 20 mins or more. I tried the Chat and gave up after an hour of waiting for a response. They suck.

I have no problem using Adobe products and software as I am a graphic designer, I use them all the time. This particular time I wanted to use a template that I found. The template would not download so I contacted support. After going through 5 support specialist, and conducting the same troubleshooting which I conducted before I even attempted to reach out to them. One finally stated, "It looks like a server issue, let me get you a specialist to refund the license." When I get to the specialist they ask me to go through ALL THE SAME STEPS. STILL NO LUCK. Then they proceed to say it works on their end. Please have patience and log back in later and it should work.

I wanted to test drive an Adobe product for a month. So I took on the monthly fee program.... which oddly was a bit of task to get signed up for. I decided after a month I didn't want to continue. On my Paypal account it said these funds will not be released till I give permission. I denied the payment leaving. Wondered if this is how I was going to unsubscribe every month. Then I realized I was being asked the following month. I went to Adobe to un-subscribe and that again was as complex as signing up. It kept asking me over and over if I wanted to unsubscribe. What happened to just being able to cancel something without being harassed or put through a maze? Adobe had not one care about my problem when I contacted them.... In fact, made me restate my problem 3x. Some day Adobe will have to care, for now, I can see they monopolize and they don't have to. Be warned going into Adobe, they won't let you out very easy.

1. I get someone that doesn't speak English well. Instead of giving me what I need, he keeps trying to upsell me. 2. Somehow the transaction got disconnected. I received an email that says I have to do something to complete the transaction. The link takes me to my account but tells me nothing about how to fix the issue. 3. Talked to two chat people on another day. It was painfully long to get answers. 4. I get someone is able to help, but then had to read a disclaimer and I didn't understand what she said. The first agent canceled my adobe stock and I lost over 110 credits and management of what has been licensed. Adobe has a monopoly on products. Customer service is awful.

Disgraceful, Deceitful and Appalling service by Adobe. I purchased Adobe CS6 a few years ago from an authorised reseller and have been using it without issue. Yesterday my media encoder stopped working so I uninstalled the suite and reinstalled only to be told that my software had now expired! I contacted Adobe who offered zero help and support and basically told me it had expired and they couldn't do anything about it. It wasn't their problem because they don't support third party sellers. They actually told me I had purchased illegal software which I did not. It's clear Adobe don't honor their software purchases especially those of a few years ago. I now cannot use my creative suite at all unless I buy software again. Disgusting service. Look elsewhere for software and service because Adobe doesn't provide support in any way.

For the past couple of months I have had to use Adobe Illustrator for my job and honestly it has been the most frustrating thing to come out of my work (and I'm a computer programmer; it's an inherently frustrating job). We have been working to convert PNGs to SVGs and it just so happens that Illustrator is the best (of the worst) option for our particle project. The images have to be converted and then edited since they don't transition perfectly from PNG to SVG.

I used an Adobe product one time so I signed a membership for a trial, and I DO remembered to call 800 number to cancel it. Then one day I noticed that there are 4 recurring charges (weird: double charge for June, not sure what issue or bug for the system), anyway, I tried to cancel it again this time through web page, then charged me cancellation fee, after chatted with online support and gave me a waiver for cancellation fee, let us see. Then have to dispute the 4 charges with bank, hopefully I can get money back. Lesson and Learn: ***NEVER AND NEVER*** sign any trial with your credit card, no matter what kind of company is.

I have an issue with my account. It links to a different E-Mail from me, and I have no chance to access my account. However, it is impossible to reach anyone at Adobe to help. The support website is useless, at least for my issue. I then tried to reach customer support where I was promised to be called back in about 90 minutes. This happened eventually after the announced time. The lady was nice but not able to help me and forwarded me to somewhere else, and I hung up after I was in the waiting line for another half an hour. A call to the headquarter is also useless. There is no possible way to get support from Adobe. This is in stark contrast to e.g. Microsoft where you always get someone knowledgeable pretty fast.

Downloaded Photoshop trial for personal use, then after a couple of days didn't need program anymore so I canceled subscription during trial period. Adobe kept charging my credit card and now I am stuck with an annual subscription. Tried to cancel month-to-month subscription and it wanted a two-month subscription fee to cancel. I am not sure if that will for sure cancel my subscription if I tried since it didn't cancel the first time. Very disappointed with Adobe, they make it impossible to cancel subscription. Also, if it's a free trial, they should not have asked for a credit card number upfront, only scammers do that - found out the hard way. Do NOT subscribe!

Does not work at all whatsoever, tried the one week trial, but got charged for it anyway, so I cancelled the trial and got billed a cancellation fee. My debit card kept getting declined several times and they said they were going to send the fees to a collection agency to recover their fee.

Like others have posted on this site Adobe, scams you with an early cancelation fee (twice the monthly rate). Really? Yes, I signed up for a year commitment only to need to cancel later. Do they really need the money that bad vs. building great customer experiences? When I upgrade you can bet that I will not be using their products for post editing.

I signed up for Adobe month to month InDesign and have been billed month to month and was told that if I wanted to cancel I would be charged $29.98 and the CS Chandni told me this refer to the terms and conditions. I explained to her that I was never aware I was committing to a yearly plan when I asked for month to month, didn’t matter. Such a scam, SLIMY thing to do.

Adobe lures you in to a full year subscription, but since I was a couple of days late with my cancellation they put me up on a full year subscription, where my only option was to pay a big cancellation fee. Bad scummy practices which I never thought I would see from a large prolific corporation like this. DON'T SUBSCRIBE!

If you want to cancel your subscription it takes so many hoops, from one customer service to another and a total waste of my time. They make it almost impossible to cancel. Hopefully Docusign isn't as bad if we ever need to cancel, but not ever switching to ADOBE Sign!! Someone else can have the headache.

Adobe Photoshop 2019 useless product. I signed up for a $10 monthly subscription and cancelled. Photoshop brush tools too slow and freezes computer. This product is not worth $1.0/month if you get it for free, you are paying too much you are being ripped off. Adobe's primary source of income right now is thru nickel-and-diming cancelled subscriptions and free trial customers. FYI. I have a window 10, 64 bit, 2.16GHz-processor. 4GB RAM computer not top-of-the-line but should be decent enough to run Photoshop app.

Adobe Stock just shocked me. When You sign up annual plan (pay monthly) their quote: "you can cancel any time". Did try after 3 month to cancel - got hit with 6 month fee. It is a hidden fee and it is shame company with a such name became fraudsters. Visited forums - all same - scam beyond trust. Never ever will use any of their service.

I purchased a subscription for Adobe professional cloud including pdf reader and associated features. The product stopped working and I worked with their technical support team who told me that I needed to REMOVE MY INTERNET SECURITY FOR ADOBE TO WORK. SCARY. THEY THEN REMOVED MY INTERNET SECURITY AND PRODUCT STILL DID NOT WORK. LOLZZZZZ. To add insult to injury I contacted PAYPAL after I cancelled the subscription as I had work to complete and required a service that actually worked. I downloaded SODA at a fraction of the price and works perfectly every time.

Non-responsive for extended periods of time. They don't read very specific questions asked and respond from script. Waste of my life. I have been trying now for an hour to get one simple question answered and to remove licenses, which I should be able to do on my own.

Should have talked to customer service before writing my original review. Spoke with them this AM and issue was resolved 100%!! I am very happy. They understood my situation and did the right thing. If in the future, I need Adobe, I will use the service again.

I find it ridiculous that it takes more than 2 minutes to cancel a subscription for one of their plans. The cancel plan button, directs you to a customer support chat. Which then directs you to an online agent that can cancel your plan. After you state that you wish to cancel a plan, they are stupid enough to offer you to walk you through some of the "basic and advanced features of the plan". That's not what I asked for! If I had wanted a brief about the features I would ask for that. I asked to cancel a plan, just do it, and do it fast.

I purchased a trial back at the start of the year. Wasn't compatible with my work computer so I called in to cancel. They continued to charge till July. When I called in, they couldn't refund me. I told them I never used it, I called in to cancel a few months back, and wanted my refund but they never cared and to them it was just about money. Fraud fraud. Order number: **

Yet another 100+ billion dollar company using free monthly trials with fine print subscription fees to trap consumers in predatory contracts. Please note other users' reviews before signing on for a free trial. "They charge a large early termination fee which is not fully disclosed upon subscription."

This is a product geared towards advanced video editors with hardware that can support the demands of the software. They charge a large early termination fee which is not fully disclosed upon subscription. This software on my system, was slow, crashed frequently, and was very difficult to use. I am extremely disappointed with the early termination fee. I would not recommend this to anyone who is not an expert editor with a computer that does not have a Hard Drive, secondary SSD and a very good processor. I essentially paid $65 to find out I can't use this product.

As a recent graphic design graduate I find myself in need of only 3 programs. I do not want or need the entire range nor can I justify this expense. There used to be an option to download a couple of programs that you need but this has been taken away. Adobe does not care about freelance artists, they only care about big organisations. What is the point of offering only single programs or all programs? The point is profit. Very disappointed Adobe. If you're a freelancer definitely look into their competitors.

Adobe, you should be ashamed of your corrupt company. I purchased Adobe Photoshop CS6 in 2013. I enjoyed the software, but will unfortunately never use it again based on principle. My computer had a virus and needed so I had to delete my download. When I tried to re-download the application I clicked on the misleading links that Adobe has on the help page on how to download older versions of Photoshop. Eventually I tried the customer service line and was on hold for 13 minutes. I hung up and tried to get on online chat for help, but no one was responding so tried calling again as well as logging out of chat and logging back in.

If I could give this company a 0 star rating I would. I had been happy with Adobe Photoshop and Lightroom but I ended up needing to cancel my subscriptions. I went online and tried to cancel the account myself and thought I did - until I was charged the next month. I used their online customer service chat and the C.S. rep told me that he cancelled my subscription and that I would be refunded the amount.

Adobe is practicing a fraudulent business style in my experience about Adobe Stock, which is their stock photo service. Their lead to the service is very "present" and visible in their desktop app that is offering you "10 free photos, trying (testing) the service". Until this point, everything OK. 3 months ago I had a small job and needed a photo with some children in a musical situation, which I had been looking for on Pixabay, Unsplash (the free ones), and also on Shutterstock and a couple more (the paid ones). Then i decided to give Adobe Stock a try. I found a few from which my customer chose two. I downloaded those two and considered the job done. Case closed.

I was offered a free trial for Adobe Acrobat XD. I was never informed (or anything I can clearly see) that I will be charged 2 months for cancelling. I only noticed that when my credit card was charged. The information that I would be charged should be shown clearly or be sent by email that I will be charged.

Finally received another sales offer. They had also accidentally charged my card $56 and refunded it.

I have already filed a complaint with the BBB and will be now filing a complaint with the California Attorney General's office. No wonder the company has a 1.68 star rating out of 5... should be -1.68. I have been an Adobe product user since 1987 and I have to say I have never seen such disgusting unconscionable customer service, product quality lack of understanding, illegal business practices and I could go and on. This company is truly ripping people off and people don't even realize how much they are being ripped off. My issues are multiple fold starting with Adobe Stock as they illegally take a monthly subscription from people, you purchase a tangible product meaning 10 images per month but if you accumulate those images and want to hold off on keep accumulating the images monthly you lose those tangible products you already purchased.

I have used Photoshop, Lightroom, and Acrobat for many years. After a computer crash killed my hard drive I had to reinstall all my products! Needless to say, Adobe insisted I buy a cloud membership and would not honor my original serial numbers. Enough for that! Affinity Photo seems to be a very good replacement product. Goodbye Adobe!

I was never informed of cancellation fee in the paragraph with the confirmation box. Not told when I cancelled. Not told in the cancellation confirmation email. When I got an unexplainable Charge I chatted with them. They told me what it was and when I asked to see what I signed they sent me a link of a page or more about cancellation that was never revealed to me before this. Scammers beware. Should have a class action lawsuit about this. Misleading and false information.

The original come-on said try for it a week then pay a monthly fee and CANCEL ANYTIME. This was a lie. You have to pay a two month fee to cancel.. That was never clearly stated. I will not purchase from this company again.

The single worst experience I've ever had with a "reputable company." No C.S. telephone number available, and all of the reps are from India and can hardly speak English. After spending a solid hour with one of their reps on their chat line, the guy couldn't even fix my problem, telling me to call another Indian guy who never even called me back. And I'm paying Adobe Photoshop every month for this service???

The Adobe Cloud Subscription service is very expensive when you lease all their software that you have to pay an expensive monthly subscription fee. Plus their tech support is horrible. I finally found a better way to go with Adobe CS6 Master Collection. I got it from the below for a one time low price and they give great 24 hour tech support in English. See below.

The Adobe customer service gave me such a bad experience that I can remember so far. Every time I have any issue whether it is purchasing the software or update or any other help, I only get to chat with illiterate Indian people who seem to be in charge and act like they are working on issues. I open a case and they chat with me about the issue/s and leave me with a promise that they will work on it in 3/4 days and then they do not completely get to the end and just close the case with solving the issue and without the client's permission. We need knowledgeable people in the Customer Service department.

Yes, my laptop is not new. But the Adobe Creative Cloud is so heavy and its updates are so slow, I have to wait for a long time while it’s running in the background. Sometimes I don’t even know it’s running in the background. They need to figure out how they can slim down the products and make them efficient.

I downloaded a product - it was a program to convert Adobe to Excel or Word - it was substandard at best. No place on the website did Adobe disclose they were going to charge my account monthly. All of a sudden I am getting monthly charges for a crappy product. When I go to cancel this crappy product - they want to add two months cancellation fee to my account. NEVER DO BUSINESS WITH ADOBE THEY ARE CROOKED AND FRAUDULENT.

For four days, tried to activate Adobe products and was not through support online until calling Customer Service and hooked up with excellent support from India. Everything has been resolved now! I had written a bad review about Adobe previously and now wanted to give credit to their support team in India for resolving all the issues. Anyone who has had a bad experience with Adobe should call Customer Service and not rely on popup support.

Who is running this company now? Millennials with no business acumen or experience? I've been using PS and LR for years now and recently purchased a new MacBook Pro. I went into My Adobe to download them again. Poof, they are no longer there and everything is in the Cloud now they say. Hmmm no links, buttons etc to take me to them. I used to have them in My Adobe Account right there for me to redownload if needed along with their Serial Numbers and all the information regarding my purchase history.

I have used Adobe software for 25 years. It has been all downhill for the last 10 or so. I have spent a lot time learning their new software as they come out, only to hear that they will no longer be developing most of them (ie Speedgrade, Edge Animate, Muse, + others) - which means I have wasted a monumental amount of time being their market research piggy. To add insult to many grievous injury, half of the time it doesn't even work and all I get is an "unknown error". At this point I would be willing to learn an entirely new software suite for 4 different disciplines - print, web, motion, and video just to never need to think about these ** ever again. Not even one star - after 25 years.

Putting aside all of the software problems Adobe has, Adobe support is a whole other mess. During this week, I contacted Adobe support for their problems twice. But both times, I had to wait around 1 hour to even get a response. There is no notification or way for me to know when they respond, so I have to keep checking for a response from them, wasting my time. If you don't respond after they respond to you, the conversation is terminated. This is extremely abysmal because anytime you contact support, you'll have to wait hours for a response. And if you miss the response, that means you'll have to start a new conversation and wait another hour for a response. This is so excruciating. Such a waste of time. To sum up, Adobe = waste of time and money

I have spent three days trying to convert a pdf to word, so that I can edit the document. It is hopeless! I have tried every method recommended -- save as, export as, change title, keep flowing text, even RTF and text access. None of them work. Word simply stalls, stops responding. The two are simply not compatible. So why not edit the text and images in Adobe? Because I can't. Believe me, I have tried. I cannot recolor images, I cannot replace them. I cannot even re-align them. And shifting text from one page to another is a nightmare.

Absolutely no help whatsoever. Response time is horrible. I even forgot I was online waiting for an answer. Finally just gave up and disconnected. If anyone knows how to bypass "file checked out by another user" so I may remove the file please let me know.

It is worth calling out a company for bad behavior. Adobe makes Premiere Elements a poorly written & highly buggy program. Using the program proved to be a nightmare. I tried to set up a slideshow with my photo clips of sheet music, setting to music. The idea was to have the pages appear at each point matching the music. It was impossible to correctly set the durations of each clip. No matter what I did the the program chose its own unrelated duration. Also, importing the clips came in totally disorganized despite my numbering them correctly.

I had purchased a new Dell Windows 10 computer that I had installed Adobe Cloud access on for Indesign. It took forever to boot up then choked and paused for some time after login in. I got to where I just left it and did other work and came back later. It was difficult to open other programs and use too... I thought this was a Windows 10 issue having never used that version. After uninstalling all of Adobe apps which took some time to do... Then rebooting... My Windows 10 Dell computer nearly flash boots up and lets me go right to work. So a word of warning about Adobe Cloud it will choke up your biz computer and slow your work and use down to a crawl.

I am getting double charged from an unknown ID email address. Adobe customer service will not provide me the unknown charged ID email address. I had been (double) charged from my debit for $39.99 and my mother's credit card for $52.99 from back in November of 2018. This is stealing and fraud.

I wasn’t sure if using this product would work with the document I was trying to change and unfortunately it did not. I spent so many hours trying to follow links and phone numbers to call and was unable to. They send you this email that even says it’s so easy to cancel. Just click this link and there is still no possible way to cancel. After a few days of frustration my son went in the hospital and I forgot. Just saw after 6 months I’m still paying for it and found out I’m stuck in a contract for a year?!!! This should totally be illegal.

Adobe charged my account on February 1 and February 27 for a full month's service yet not even a full month's time passed between February 1 and February 27. I contacted Adobe via chat and got no response. Isn't this stealing???

I signed up for their 10-free-images campaign with an email and my bank card's numbers. I didn't even had to confirm the email, but when I wanted to start downloading, it asked me to sign in. Then I realized I gave an email with a typo in it, so they actually stored my bank card's details without me being able to sign in and change the package or cancel their service if I'd want to. It took me 10 minutes to find the way on their labyrinth site to get in contact with the customer service by chat, and another 3 hours until someone joined the chat and solved the case. Now imagine if I don't remember of the exact typo I made in the email address and couldn't give it to them to find the subscription or if I'd think they won't charge anyway. The point is not only the money, but the way this system is set up, no email confirmation, hard to contact them, waiting hours to finally get someone to answer on the chat. The kind of company I'd never recommend to anyone.

I called to ask why Acrobat X gets itself into a state in which it won't start and I need to uninstall and re-install the project, which requires a Windows restart and takes about 10 minutes. So far I've spend more than 6 hours in phone calls, talking to the wrong people, getting transferred to the wrong people, and getting disconnected. I spent over an hour just getting them to be able to find my account in their system. Then I got transferred from one person to another, each time having to explain which product I was calling about and all the details about my issue. I was told that they'd escalated my case because I filled a very negative survey, but that went nowhere. I'm better off just using some tools on my computer and figuring it out for myself. It would probably have taken less time.

Have been using Adobe products for years, specifically Photoshop and Lightroom. Both of these products I purchased and obtained a legitimate copy. Just the other day I received a notification on Photoshop that I have a non-genuine copy... Absolute **! I am using an older version of Photoshop, CS5 because I don't feel that I need all the bells and whistles of the CC online version. I think this is Adobe's conniving way of screwing over their customers to make them switch to the online version (CC), which they can charge monthly fees for access. I am not alone. This is happening to thousands of people recently. This is really sad that a company would do this to so many loyal customers. I am actively looking for other options so I can say goodbye to Adobe forever. Bottom line: Don't purchase an Adobe product unless you are okay getting screwed in the end.

** Adobe doesn't make anything easy. I just want to make a master PDF that I can open, fill out, and have my clients sign. Each file would be saved without changing the master so I can use it for the next client. How hard is that Adobe? ** you.

I've been using Adobe software since 1998. I fought to get Premiere integrated into our studio & broadcast workflows. I preached the benefits of Photoshop, After Effects, even Audition (I remember when it was still Cool Edit Pro). I bought numerous versions of every program and creative suite. For this, Adobe has thanked me and other professionals by turning a blind eye to us and focusing instead on grabbing as much consumer (your) cash as they possibly can, software stability, usability, and customer satisfaction don't factor into their business model anymore. What does it tell you that when I need stability, I often find myself firing up an old Creative Suite from 2005 inside a virtual machine? 14 years, and the software works WORSE than it did before.

When you sign up with Adobe, they automatically put you into a subscription with an end date (with a duration you do not choose), but without making that clear-- and without making it clear that they will ask you to pay half of the remaining subscription if you ask to cancel before the end date that you didn't know about. I also used a few photos from Adobe Stock, without realising this would also create another subscription with a locked-in contract. I went to cancel the stock subscription and after I clicked the button to confirm cancellation, I received a confirmation screen that said I would be charged $117 to cancel. I was not made aware of this before confirming cancellation.

If you're planning to buy the membership, be aware that they take money from you monthly. I wasn't informed about this, so I've basically been losing money every month without realizing. Also, when you try to uninstall, they will try to charge you double what you pay for month! It's outrageous. Trying to cancel is an act of congress too. They have a useless chat support on their website and when I tried to call they said their servers are down and tried to "look into the problem" without even getting any of my information. They are scammers and sleazy. Don't download unless your job requires you using it for long periods of time.

I have used Adobe for many, many years and have always purchased through them. I got an email stating that my Acrobat XI was counterfeit and they kept putting lock through a popup window on my computer every time I tried to use it. I called and talked to them 3 times without resolution because they would not remove the popup without the original email that gave me the license number which was 2 moves ago and a change in email. The only way they would do it is if I bought the DC Pro. I had to have PDF software for my business. So several hundreds of dollars later I have DC Pro but hate it. It is not as user friendly as XI nor does it have the quick use of XI. I hope someone builds something else soon.

I have been using the Creative Cloud since Adobe started the program. Yesterday I get an email stating my subscription was canceled. I called them and was told that my December bill was never paid. My bill was paid way back on the 20th, which is my due date. My credit card shows the date that it was taken out. They looked into my account again and it was confirmed by them that it was paid. Two different answers, and yet not a legit reason or explanation to this strange enigma. So they told me that back in August, they had issues with billing, when my credit card was declined. I asked them, "How is that relevant to my current bill? That was way back in August of last year, which was a day late, but was paid. We're talking about a December dispute, which turns out, was both on time, and now you cancel my account in the middle of this Jan 2019?" Watch Adobe and your account.

ADOBE and its products are TERRIBLE! I signed up for 1 month because I only needed it for a one time use. The next month there was another charge for $21.39. I asked for a refund and they offered me 1 month free and a special 3 month contract. They totally weren't listening to my request. The rest of the story... I was unable to use ADOBE to get e-signatures because of its complicated software. After 1 hour of screwing around with the Adobe software (at a friend's suggestion) I went to DOCUSIGN. I was able to get my document request for signatures in less than 5 minutes. Not only user friendly but less expensive. I am not affiliated with DocuSign but out of my frustration with Adobe I had no choice but to share my experience with others before they make the same mistake I did. DO YOURSELF A FAVOR. DON'T BUY ADOBE!

This was the most horrible, unprofessional experience with a large company that I have ever had. I would never recommend the use/download of Adobe Pro or any other products because of the lack of professionalism with customer service, the lack of care, and the challenge created when you are trying to cancel a plan. The product, Adobe Pro, was mediocre and minimally useful. I cancelled the plan, and have proof of cancelling, but was told that my plan was still active and there was nothing that could be done. I am beyond disappointed with Adobe.

Signed up for Adobe Creative Cloud and paying their subscription. Verified my email and set up my account. Using it fine for 17 days and on the 18th, my password no longer worked. It was on the weekend, I had to hold for someone on a chat because there is no phone support on the weekends. Meanwhile unable to complete a project because I can't use my software, I spent over an hour on the chat support sorting it out. First, I have been receiving emails from Adobe to the account I signed up with and set up the login. After setting the login, also had emails come to me to verify my email.

I bought a month's worth of license to finish a project. I was not informed of any recurring charges until I realized I was debited the next month. I quickly try to cancel my so called "subscription" and I can't do it unless I contact customer support which is putting me on hold on chat! I have raised this as unauthorised deduction to Paypal!

It is impossible to cancel your subscription. They list a tutorial online for how to cancel your membership. I followed the tutorial, only when I got to the last page, the 'cancel membership' button wasn't there. Every other button was there that was supposed to be there, but the cancel button was mysteriously missing. I thought I must be doing something wrong, I followed the tutorial many more times, but to no avail. I tried calling them several times directly to cancel, but no one would answer and I couldn't leave a message. I tried emailing them, but they don't list an email address, instead it's a 'contact us' button. When you click it, it asks you a series of questions regarding why you might be contacting them. Clicking on any of them sends you through a loop of questions and lands you right back at the tutorial for how to cancel your membership. It's actually impossible to email them. There is literally no way to contact them at all.

We recently purchased a brand new MacBook Pro, and got an Adobe products bundle. My wife was particularly excited about the Premiere Elements software. However, the Premiere program wouldn't record video with the laptop's built-in camera. There was no information provided for why this is the case. There was little to no information on their forum... so we decided to contact tech support.

Picture this: You're a mom. Your two babies are in the car. One is only a few days old. You go to get gas. You pump three gallons, and the pump stops. You think the pump is broken and try a different pump. It says "see attendant." You thank the lord you were able to get three gallons at least (or you would have been stranded) and you get in your car and drive. You call your husband on the bluetooth, "Babe my debit card was rejected at the gas station. WTH?" Your husband checks online and says, "Adobe took $483 from our account."

I paid for a year of Student membership and never authorized them to make monthly charges. Once the year expired they charged me a monthly payment that I did not agree to. When I tried to cancel I could not because I had to update my card information and guess what, as soon as I updated it they charged me and now do not want to give me a refund. The online customer service is extremely inefficient and did not help with anything.

So I know Adobe as a company is probably untouchable and this review will achieve nothing but its online support is highly incompetent! So I contacted them about problems with saving Photoshop psd files as jpeg files. The online staff remotely accessed my computer and after 5 hours of attempting to try and uninstall and reinstall Adobe Creative Cloud and updating Photoshop I was left with Photoshop not opening any files at all! I tried contacting them again today and am being told they are experiencing technical difficulties and I will have to wait another 2-3 hours at least before I can hope to get help! REALLY?! How about Adobe use some of our cash that they take on a monthly basis and invest in some PROFESSIONAL tech staff who can actually help RESOLVE problems?!

I have been on a rampage recently with Adobe as I noticed they have been over-billing for quite some time. After I discovered several unauthorized withdrawals from my bank account in amounts over $380 I called and demanded a refund. I never ever authorized the withdrawal in the amount and I never authorized a yearly subscription to anything. When I finally got a hold of customer service they said, it's in your contract. I said, "I never purchased that item, I purchased a monthly 19 account." They tried to tell me my student status expired. I said, "That's not true, in my account profile it says it's valid. I never received notice of ineligibility and if you take any more money out of my account, I will alert my bank to flag your withdrawal as an un-authorized purchase."

I used a 30-day free trial of Adobe Creative Cloud. At the end of this I attempted to cancel, but I was offered an "extension" of the 2 month "free" trial. Who would turn that down? So I continued the service despite not really having the time to use it, so it wasn't really worth an extension in the first place. When I went to cancel it, I found out that they charge a "cancellation fee" of $19.98! That is literally the full price of the two months. After contacting customer service, they told me that you can only avoid the fees by continue using their services for a YEAR at $9.99/mo. When I pointed out how shady and wrong it is to market their "buy a year, get 2 months free or pay the full price of the two months" as a FREE TRIAL, I was told to read through the fine print of their 50 page terms and conditions. This is an unabashed scam. Do not use their products– I never will again.

Adobe "online support" is a joke. You can't interface with anyone & the forced fields can't reply to any specific issues. I have used Photoshop for over a decade & am having trouble with the program recognizing ACTIONs & Edits I have made. Can't get anyone to respond in real time. I have work deadlines & Adobe can't be bothered. I would be willing to $$$$ for some direct support help if the problem is on my end. I believe the Cloud Photoshop is having sync issues that could at least be addressed or quickly corrected if only Adobe had a way to interact in real time. The bridge screenshot shows a resolution discrepancy that proves that there are sync information issues. Thus a possible hint as to why written ACTIONS don't respond to commands. Very frustrated, will try again to contact Adobe.

Adobe "online support" is a joke. You can't interface with anyone & the forced fields can't replay to very specific issues. I have used Photoshop for over a decade & am having trouble with the program recognizing ACTIONs & edits I have made. Can't get anyone to respond in real time. I have work deadlines & Adobe can't be bothered. I would be willing to $$$ for some direct support help if the problem is on my end. I believe the Cloud Photoshop is having issues that could at least be addressed or corrected quickly if only Adobe had a way to interact in real time.

Adobe stole over $60 out of my account after I canceled a monthly subscription. I called to speak to their customer care department, and I got someone from India. She said it was their cancelation fee, which is outrageous and I did not authorize this. After arguing with her, she said they'd put the money back in my account in 7-10 business days. Terrible, terrible experience!

Hi, I just installed AI and it automatically wants to charge me for Adobe Stock $29.99. I logged in to try and cancel my service, but I can't. So I had to call customer service which is based in INDIA with terrible english speaking skills. I've spent 45 mins repeating my issue which the rep clearly didn't understand with numerous times of repeating. He put me on hold for 20 mins to try and cancel my Adobe Stock INVOLUNTARY subscription and then HE HUNG UP ON ME. This is a terrible experience, and a complete and unnecessary waste of time.

I accessed the Adobe ID to cancel the Adobe Pro DC subscription before the 7-days trial on August 6th, 2018. Today I checked my checking account and saw the Adobe charges for a subscription that I never agreed upon. I canceled on Adobe website last month but never received an email and I forgot about it. Today I had to paid a early fee of 32 dollars for something I did not need to. Lost a customer for the Cloud subscription forever because I still have CS6 DVD in house. Thank you Adobe to steal almost $ 50 from me.

Wow. The last piece of my workflow changing to rent a program. Nope just like the rest of the software I used change to monthly rental, and I'm gone. So CC ya all when Adobe get their head out of their ss.

I pay monthly for the use of all Adobe apps and cloud storage. My plan says that it includes several services including "Edit in full resolution and have both your original photos and edits backed up to the cloud". My LR desktop app shows a cloud in the top right corner that automatically updates and if you hover over it says "synced and backed up". So I'm under the impression that my files are backed up. I accidentally deleted some photos and immediately called adobe to see how I can retrieve my backup. I was told there is no actual backup, it only syncs, and if you delete something from your computer app it will automatically be deleted from the cloud and your other devices.

Past 3 months I have been constantly trying to get help from the Adobe Customer Service in India regarding the Redemption Code issue, but have got always a failed reply. They make fake promise to get back to you within 24 hours and to work on the case as a top priority, but fail to do so. So disappointed with the people they hire, especially the ones who deal with customer help.

Adobe customer service sucks. It is difficult to find a telephone number to purchase a product. When you finally do find a number you are on terminal hold - over 40 minutes when the robo message says 7 minutes. Adobe Lightroom CC is supposed to have a feature to create a photo book that works with Blurb. I looked at their videos but the information is useless. I tried to get help on this issue but to no avail. I am now looking for another editing program that works better and has better customer service. Also, from what I've seen canceling is problematic as well.

Try to cancel a subscription - impossible. Website completely fails to allow for account cancellations. Customer service can't speak English. Monthly recurring charges are deceptive and should be made voluntary, not automatically. Every effort is made to take money from customers and no effort is made to enable customers to get out of their account. Very sleazy to try and purposefully trap customers.

I recently noticed a double billing for Adobe Creative Cloud on my bank statement. Turned out it has been happening since January 2018. I contacted Adobe to resolve and found out I had made the mistake of creating two accounts, one for each of my computers, instead of putting both computers on one account since each account covers up to 2 computers. My mistake, but I asked Adobe if they could help me out with a refund since I clearly did not need two subscriptions for only two computers. They would not, even after I let them know I have been buying & subscribing to their software for 20 years. I understand the mistake is on me. But, to not bend their policies for a loyal customer of 20 years who has probably spent over $5k, seems like a recipe for quick desertion once an equal or better product comes about. No customer loyalty means no brand loyalty back.

"Get 10 Adobe Stock standard assets with your free 30-day trial". The promotion leads to believe that you will still have the option to claim your 10 free stock photos within the risk free month you are signing up for, but it turns out that cancelling also cancels this option. Confused, I try reaching out to Adobe support, turning out to be hours of investigations to find a chat. They explain, that what you have to do, to keep the access to the 10 free photos, is to "STOP BILLING". When I ask how choose this option, they explain, that you have to contact support... I have to ask ten times to get an answer to "where" in their promotion it is stated that this is what to do, if you want to keep the option to claim 10 free pictures (as cancelling will end this option). The answer from support to "where this info is available to the consumer": NOWHERE. It took a lot of time to get the support to admit this.

I really wish I could rate them less than 1 star. I realized I have been paying a subscription to Adobe since 2015 for a product I never use. Every time I try to cancel my subscription it says I will have to pay some outrageous fee for cancelling early. So I figure I'll just let my subscription end. However, there is no way to actually let your subscription run out since it automatically renews you without your permission. I've tried to find a button to not allow an automatic renewal but it does not exist. As a matter of fact, I can't even find the cancellation button anymore. They've made it as hard as they can for you to cancel. I really wish they do a class action lawsuit against them. I've paid almost $400 for something I don't use and can't get rid of...

Thank all you folks who confirmed a suspicion I've had. That Adobe's new software is rental-based as opposed to you being able to the past where you purchased their software outright. I have refrained from accepting their cloud-based software as it smacked of renting the software, thus making you perpetually in debt to them. I purchased alternative software that functions basically the same without the rental flavoring. I do have the Adobe CS6 Suite but am not using it because it ceased updating and periodically didn't work. When I replaced the HDDs on my computer with SSDs, I simply didn't try to reinstall the Adobe Suite. Mainly as I had no use for it at the time.

My Daughter needed Adobe for a school project (like many thousand kids worldwide), they are steered to agree to a subscription without parent consent. Then Adobe makes it impossible to cancel online. They would not cancel on the phone after calling. I saw there is a class action that has been filed. I contacted my bank and filed a claim to stop the payments. Crossing my fingers this nightmare goes away soon.

I looked everywhere to cancel/close my Adobe ID account. I tried to contact Adobe and they make it so difficult, I finally was able to get them on the phone (with someone from India). They made it sound like if I cancel my account my Adobe Acrobat reader which came with the computer won't work anymore. I don't really believe them. They are very DISHONEST. Another thing they do when you try to update Adobe Flash, it tries to trick you to set up McAfee security which is probably the worst security out there, they are just as dishonest lying losers like Adobe.

Customer Help Experience is the worst I have ever experienced. While writing this complaint I have been on various holds within ADOBE for more than 90 minutes as I keep getting shifted around from department to department without any concern for the customer. All I am trying to do is log in to start using the program. This is outrageous!

Recently, I received an Alert from my credit card company that I had been charged a modest amount for a purchase from Adobe Systems ($10.88). I initially thought this was probably a recurring subscription for Adobe PDF products which I use. However, I checked my Adobe account and confirmed that I pay for my Adobe PDF Export license annually, and I had in fact just paid it. So I contacted Adobe to try to get details on what the charge was for. They could not FIND a charge for my account for anything other than my annual renewal. I thought, great! Then I contact Chase and determined that in fact my account was charged on the date/time indicted in my alert, by some CALLING THEMSELVES Adobe Systems. I stopped the payment and had a new card issued.

I cancel my account to take a break. They charging me 250 which I don't have that kind of money for annual which I only suppose to be charge 55 a month. This is a huge ripoff and they need to be investigated for fraud because they overcharge you when you cancel. And guess what you can't buy a new plan until you pay the fee. Please investigate them.

If I could rate 0 stars I would. They scam you into paying months of unused services by making it impossible to cancel unless you contact them directly. I Canceled in November of 2017 whatever service that turned into (free subscription) so I thought was easy enough. April I see a charge on my card for Adobe. Confused I investigate to see they have been charging me all along for a total of 370$ for services I not only didn't use but had deleted from computer. I attempt to cancel once again to not see the option available anywhere on the site including following all 4 of their subscription cancel tutorials that resulted in dead ends.

I signed up for an Adobe subscription in 2013. I wasn't able to cancel it prior to the year membership without incurring a substantial penalty fee $$$. Learning this, I logged into my account and specifically selected the option to cancel auto-renewal. Over 4 years later, I am still paying a $14.99 monthly fee. I called to cancel today and they said my account does not expire until December 12, 2018. I asked that they disable the auto-renewal and was told that they could not do this. I have to remember to call them between November 12, 2018 and December 11, 2018 to cancel my subscription.

I almost never write reviews but my experience was so discouraging that I have to share it. I can commiserate with some other people's experiences here! I signed up for a two week trial of Adobe Lightroom to edit some of my paintings. The company is not upfront that when you sign up for a trial, and you don't cancel within the time period, they sign you up for an ANNUAL membership which you cannot back out of without paying a $50 (CAD) (40 USD) fee! As a grad student trying to pinch pennies this was really quite annoying. I was shocked and so disappointed by the lack of care their customer service provides. Unless you are super diligent about reading the fine-print, stay away.

I signed up for ONE month of Adobe Acrobat and it was a total scam. They locked me into an annual contract that had a cancellation fee of the remaining contract cost. Adobe is basically a loan shark company in the way they handled this. I spoke with customer service. They were VERY rude and did not help at all. The only way out of my contract (which had 5 months left) was to pay 74 dollars, which is a lot to me. The fact that they prey on people like this is ridiculous. I am willing to go to any length to put this company into the ground.

I had signed up to use one of their products for a short term school project. I did so under the some sale of have the first month free. Once the project was done and before the month was complete I tried to terminate my subscription. Apparently I signed up for a one year contract and took the fault that maybe I didn't read the fine print. I asked for instructions on how to terminate. So when the time came close to my renewal, as I was instructed, I was told that I could not stop my auto renewal. Long story short, they kept sidestepping and I repeatedly made it clear that I didn't want any of their products, to cancel all subscriptions and delete all accounts.

I’m writing you after our near heroic efforts with the Adobe Sign product and support folks, and reaching weeks ago a point of diminishing returns. The Adobe Sign staff clearly have an expectation that no matter what the customer experience we have an un-breakable obligation to somehow make the product work despite problems, poor service, and having NEVER achieved the intended successful installation. Our many requests to terminate the agreement in accordance to its warranty have been responded to every time with the implicit assumption that nothing is wrong.

Impact of Adobe's Move to Cloud Based Subscription Model - Over the many years that I have used Adobe products, I have made the choice based upon quality, their attention to detail, and state of the art software. I believed that Adobe had the best of intentions. I was a bit alarmed when Adobe took over Macromedia and became Dreamweaver. It seemed like they were taking over the professional market with a power grab that decreased competition. But, it was allowed.

I contacted Adobe to cancel an account I've had for 3 years. I didn't read the fine print and didn't realize it auto-renews 30 days before the 12 month renewal date with no notice to customers. I am stuck for 9 more months, or I will be assessed a $250 penalty for early termination. I told the customer service rep I thought renewal without notice was a bad business practice, and he said the company does that because it is confusing to customers to give them notice. Huh?? I'm sure that's the scripted response, but it doesn't make sense. You would think a company as large as Adobe would have better customer policies!

I contacted Adobe through chat tonight, they have taken out 2 payments from my account this month, I opened a case 3 days ago and was supposed to hear back within 48-72 hours but nothing, contacted them again tonight and had another very unhelpful person.

Do not get Adobe Cloud unless you plan on having it the rest of your life. I've been trying to cancel it for months. Every time I try to cancel it they threaten to charge me the remainder of my plan (which I never signed on to a plan). They are thieves and want to take your money. I don't even use the program anymore yet I can't cancel it because they want to charge me over 100 dollars just to cancel it, I actually had to cancel my card just to get out of this contract. They should be sued for their actions and or shut down for this nonsense.

I am a graphic designer. I have used many Adobe products and love them. However, I have had a horrible experience with Adobe Stock. I decided to use them because they offered a 10 images free package. I was stupid and forgot to undo it after the month. I realize that was largely my fault. An entire year went by with me thinking the charge of $35 I was receiving had to do with my website. Once I realized what it actually was, I had a very hard time getting in touch with customer service who informed me I could not get money back despite the fact that I had only purchase the use of 1 image. Ok. That sucks, but again largely my fault.

We purchased Adobe's EchoSign software for SalesForce and there is NO support, not via email, chat option is there but have never had anyone respond to it after hours of waiting. How can a company get away with this, I don't know. We bought it because it is affordable for a small company, not extremely cheap either. There is no one I can talk to. No email contact either. Just stuck with them.

Indesign - I have tried to download Creative Cloud and its apps three times and every time I always run into problems. The Creative Cloud either turns up entirely blank or does not open the apps I have downloaded. I have run into this problem time and time again. I have contacted and emailed Adobe but nothing and no one had helped me. I have never been so dissatisfied with a company or product than this one. I am so disappointed and angry.

I tried to contact customer support regarding my account and also regarding download issues, none of their preset customer help instructions were helpful for me. I opted to chat online and I waited - then waited - and waited some more. You get the picture. I finally gave up. They eventually responded probably after an hour - but by that time I had lost interest.

I was going into my account to cancel my subscription, but there is no option to on my actual account, so I had to talk to customer service to have them do it. After asking for them to cancel the person tried to make me believe I have a one year contract (which I knew I didn't, because I'd purposefully chosen the month-to-month just to try it out). After arguing with her for a little while, she goes, "Oh nevermind, turns out you do have the month-to-month" as if she'd only just found out, after which she has the audacity to say that she can give me a free month before I need to start paying again. I was looking to cancel, why would I not still be looking to do the exact same thing?

Predatory practice. A year ago I took a student and teacher 1 year license (I am a shop instructor) but didn't find much use for it in my work. I just realized that after it expired Adobe started charging my credit card by the month. I just called to inquire and got told that I allowed it by doing a credit card information update, which is their way of getting your agreement to start billing.

Today, I foolishly attempted to take out a subscription (one-year) for Acrobat Pro DC. The blurb says nothing will be charged until a 7 day trial period is over. Having given my debit card details, I was then informed that my Mac did not meet the system requirements. Like any sane and honest person, I assumed I would receive an email stating that because a download was not possible, my trial was cancelled and nothing would be charged once that "free" 7 day trial was over. No such email was received, and when I went back to the page, a new message was there that I had subscribed for a year to Adobe Pro DC.

Login wouldn't accept my ID or password login. Did a password reset request, 3x. Never received the emails, even after refreshing my inbox nearly a dozen times. Down detector was all over the map about them. Called Adobe listed CS to wait 15min, and then hung up irritated. Found another tech support number, and provided my callback. Got a rep with a heavy mid-eastern accent who sent another password request through. That time it finally shows up in my email, only for a hijacker report to ghost out my inbox, which I quickly clicked out of, and then refreshed the page.

Adobe Creative Cloud makes it expensive and almost impossible to cancel your CSS subscription. My account auto-renewed in November 2017. I am retired and went to cancel it today 2/12/2018. I was charged 50% USD $224.96, of the remainder of my subscription for 10 months. It is a one-time charge, and not spread over the remaining months. This policy is not made clear or obvious at the time of auto-renew. I don't even recall getting a warning that my account was about to auto-renew. This fee is excessive. It's not costing them anything. I've leased Adobe CSS for over 4 years. I'm having difficulty getting a receipt for my excessive cancellation payment. Unfortunately Adobe has NO COMPETITION. They can get away with whatever they want.

Like many others, was never told, nor ever saw anywhere, where you were told, that a rather hefty fee would be charged, if you canceled. This has turned out, to cost me several hundred dollars. I am going to the BBB and file a report, will also speak out against Adobe on every media platform available. It is obvious, by the many complaints here, that through deception is how they conduct business. I will never purchase Adobe for anything, and will recommend as many as I can to avoid Adobe at all costs!

Avoid Adobe at all costs. I was paying month-to-month for a Creative Cloud subscription. I was not using the software enough to justify the monthly cost, and when I did use the software I often had to endure long waits while the software updated. For me, it was a waste of time and money and today I cancelled my subscription. I logged into my account dashboard and clicked on cancel. "Are you sure?" Yes, I was and am sure. Then a screen pops up saying that I will be charged an $85 cancellation fee. This fee was not mentioned in the previous "Are you sure?" screen. After doing some research online I discovered that the cancellation fee is buried in the TERMS OF SERVICE/END-USER AGREEMENT at the initial sign-up. Anyone who is familiar with my experience—and there are thousand who no doubt are—knows the frustration of looking around the dashboard to review these terms, only to be unable to find them.

I had a 3 month trial of Adobe Creative Cloud that went until February 18th. I went to cancel today February 1st and the website indicated I would be charged 50% ($90+ dollars) if I canceled. I contacted an online rep and was told "I checked you are subscribed for Creative Cloud Photography plan with 1TB (one-year) under your account and free months are provided to you so that you can complete tenure till next renewal date 19 Nov 2018. I believe that you are aware of the Annual commitment, monthly billing because of which you get the subscription at the lowest possible discounted price. So I would suggest you to complete the tenure and come for the cancellation at the end of the contract." BOTTOM LINE -- My advice to any other victims - let the rep know that you will not take this lying down. You will inform the Better Business Bureau and your Attorney General of Adobe's shady practices.

I wanted to learn some digital imaging skills and thought that Adobe's $19.99 Creative Cloud was a good option. Little did I know that there is TINY print about how they charge you and how they lock you into an annual membership. If you cancel, they will charge you 50% of the remaining charges for the full year. I think this is a terrible practice and it should have been shared more prominently when explaining the membership options. BEWARE of purchasing a membership!

I bought LightRoom yesterday, gave ADOBE my CC for payment, then had trouble downloading the software, so I contacted customer service and got routed to "Just Answer." After messing with them, and getting NO satisfaction I got a $48 charge on my CC, so I fought with "Just Answer" and they said I would get a credit on 3-5 days, this after they charged me within 15 seconds, now I have to wait, if I get a credit at all. Why can ADOBE hand my CC to a 3rd party??? I like ADOBE products, but do not like that policy.

I have 5 DC accounts for employees, and I needed illustrator for a qtr college class for one of our kids. Spent an hour trying to cancel after the qtr. gave up, it billed twice more. Then I try chat, then I give up and call, it takes an hour (it appeared they were hoping I'd give up or get disconnected) Said $60. Cancellation. Never ever agreed or saw that. Never do business with a firm that makes ending so tough and expensive. We'll work around it at work now.

When trying to cancel my subscription I went to the account management area of my admin portal. There was no link to cancel. When I went through their support documents I found they direct you to follow the cancellation link in your admin portal. Again, the link doesn't exist. The next thing their support page did is direct me to their forums, where I found a thread with a link to the page they say will allow you to cancel your membership. The page has no membership cancellation button. The next thing I did was contact support via chat. This Ian after 30 minutes. Their support chat made me wait 15 minutes before an agent qualifies to address my issue contacted me. I asked that agent to cancel my account immediately. That agent "reviewed my account details" for another 10 minutes, during which time I asked them again to cancel my account. The agent then apologized.

I've been on an Adobe plan for a few years, so I didn't pay close attention to an email they sent in October in which they announced a rate hike from $29 per month to $59. When I finally looked at the Statements, I wrote to cancel, and was told there would be a $350 contract cancellation fee. I asked them to point to a contract that I signed agreeing to the increase or to the cancellation fee. They referred me to several emails they sent out that I must not have seen, thinking they were spam. In any event, I never signed a contract of any type with Adobe, and if they attempt to charge my card I will report it as fraudulent.

As I replaced my laptop with a new one, I was obliged to find the latest update of Photoshop. Lo and behold, all the old apps were replaced with a Cloud based interface where one could buy Photoshop with a 1 month free period. I enrolled in the trial and the app I downloaded was less than stellar. Everything on the slate was rearranged, and there was NO sharpness tool anywhere. Further, any image I opened on the board was instantly blurry, from images I had sharpened with Photoshop 2015. I immediately uninstalled the CC app and tried to inform Adobe by email. There was no email address for Adobe. I was not going to call them at 10 o'clock in the evening, so yesterday I tweeted my complaint to all and sundry, including Adobe. I bought an equivalent photo processing app from another company, which contained everything, including a sharpness tool. I will not be buying anything from Adobe in future.

I was attempting to register an old version of Adobe Acrobat after a computer died. The online activation didn't work so I tried it by phone and got a notice that they no longer used phone activation. I used a chat session. After holding for about 15 minutes and going thru the usual what can we do to help and then no reply from them for more than another 3 minutes (after it was it my initial message), I had to explain my problem again.

Don't subscribe to any of their subscriptions unless you need their products for that length of time. I didn't realize you couldn't cancel without a fee (50% of the remaining "contract"). I couldn't justify keeping the Creative Cloud suite any longer because I barely use it. Also tried contacting their online help. The person I "spoke" with could barely answer in English. And so much for qualifying for a special offer, which was a lie because I had already used it and didn't have any other offer to use. Adobe has gone downhill quickly with their customer service online because I never had an issue when I needed to use Adobe Acrobat Reader.

I have been charged monthly June-December for a 12.99 license. I've called 5 times; and each time they tell me it's "fixed". They have refunded the charges but I have lost over an five hours of my life waiting on hold. The employees I have spoke with have almost unintelligible accents.

The recording told me that there would be a one minute wait time... that was one hour and twenty minutes ago. Wow, I went to their website and was amazed at how they kept telling me that I could call them and chat with them and succeeded in keeping me from doing either. What a spectacularly horrible and inconsiderate company this has proven to be!

I purchased Adobe Illustrator from SmartBuy. It turned out to be worthless. The product key was no good. SmartBuy will not reply to me and Adobe will give me a discount on Cloud if I agree to a one year contract. Why should I have to have a one year contract when I was already ripped off one time??? I would have used the program as long as it took me to at least get my $200 purchase back but I will not be forced into a year long contract when I was ripped off to begin with. This company has no ethics and no customer support. Kick some when they are already down!!!

I spent over 2 hours after paying Adobe for their Creative Cloud. The system and finally tech support said I was billed and had an account but I could not log in. Only response from support was keep creating a new password even though I had done that and had password written down. No mistakes, something was wrong with Adobe. Never got resolution and Adobe ripped off my money. Even getting phone number or support normally requires being logged in. How many people have to be ripped off from Adobe.

I have had a monthly subscription to Adobe Pro for almost 3 years. When I went to cancel the service I received a popup that my cancellation would be effective at the end of the month and I would also be charged a cancellation fee equal to half of the remaining term. None of this did I have a problem with however when I went to pull my account information i.e., invoices and receipts I was locked out. I called customer service letting them know I needed either an invoice or a receipt for the cancellation fee. I was told I would have to call back and request one. I pointed out that my cancellation was not effective until the end of the month and that I should still have access to my full account information until then.

I purchased Adobe Acrobat XI Pro in January 2013 from IVM Shop. I have used it daily for my self employee business. Due to lightning storm, I installed a new motherboard in October 2017 and a couple days later I get a message asking if I want to use Adobe as a trial version. I call Adobe and they requested all my information where I purchased and paid for. I scanned them the ordering slip, delivery slip, copy of the package box, DVD, and the activation card showing the registration numbers.

I am a realtor and when you send to clients they are asked to sign everywhere not just where signature box has been placed. Called service dept and they had no idea. When you cancel because it is unusable they charge 50% of annual fee. $59 for the privilege of cancelling. DO NOT BUY!

After 2 phone calls and one chat that took 40 minutes, I finally got them to cancel a Stock subscription I never signed up for. You have to be so careful with your bank statement. Software is great but they will pull a fast one on you and change your payments in the blink of an eye. Super unethical. Customer service is a joke. I'm sorry to say but the operators can hardly speak English - that's fine, but not when you need to get something done. Someone REALLY needs to do something about this company. They overcharge unethically without customer's permission and then give you no recourse to fix it. I'm on the verge of going back to FCP.

Shameless company. They kept charging for my subscription for months after it was canceled twice by calling their customer support. Do not fall into a trap by subscribing to any product. If using PayPal, look for canceling payments in help section. It is not very obvious. That was the only way I could stop them.

I signed up for Adobe last year, paid around $250 for a subscription. This year I go an invoice of $406. Already mad because this is way more than it used to be. Called (1) to ask them why, they explained that the second year the price goes up... Not impressed. Then I ask them not to charged me yet as I need to change the credit card linked to the account. This request was confirmed and I was told I'd get emailed a case #. I didn't receive a case # and was charge $521.94 the next day. I didn't know it was an Adobe charge so I called the bank and almost started an investigation for fraud. The bank told me it was adobe.

I subscribed to "Adobe Creative Cloud Student and Teacher Edition" for one year although I only used it for less than two months to write a book. Adobe renewed me at the end of the year without my authorization, and the monthly fee increased. As soon as I realized that I was being billed although I hadn't renewed, which was a couple months later (August 2017), I contacted them. They said they would bill me a $180.00 cancellation fee. It was ludicrous as I had not renewed to begin with, which I said to them. After being on chat with them for a ridiculous amount of time, trying to get the matter resolved, they continued in an effort to get me to pay and offered me free months etc, as well. Finally, they said they would refund me one month, not the three months that they took unauthorized funds from me.

I wish I could give no star. I was trying to update my desktop and I installed Adobe systems. It says you can cancel at any time, so I called to cancel over the phone I was on hold forever. Canceled online, then got debited on 9/13/17. Still could not get hold of a customer service representative and my card expired. I got an email asking me for an updated card so my membership doesn't lapse. I did not update any payment information and my new card was debited again. I still went ahead to cancel and it's charged $143. and some cents. This is a scam I did not bargain for.

I decided to give Adobe Lightroom and Photoshop a try because I am dabbling in photography. From the very start - I wasn't happy with the product. I attempted a few times to cancel my month to month subscription before I got charged going into my second month. The website was difficult to navigate and I wasn't given an "option" to cancel my subscription online. I attempted an online chat and sat waiting. A little dialogue box opened and said that I would be helped in less than one minute - or something to that effect. Nothing! Clicked out the window and decided to call customer service. I was given the option to receive a call back from Adobe or wait for a representative. I opted to wait - because it clearly stated that the wait time was "more than one minute". I'm patient. I can wait - I just want to get this done! I have been on the phone for over 15 minutes listening to the token hold music with nary an update on when someone would be with me.

I have an account with Adobe and I was researching costs options for Fonts. I doing so I accidentally clicked a button that somehow placed the order for the font. I e-mail Adobe support and explained the error and didn't hear back for days, so I call Adobe support. Explained the error and they said no refund. No reason was given.

I had an issue where I needed to speak with Adobe support. I went through their support page in hopes to speak with someone and, no matter what I clicked, I could not speak to a human. They try everything to have you search their troubleshooting topics and, of course, my issue is not there. I found a way to do an online chat, but nobody every responded to me. I Googled 'call Adobe support' and a phone number was provided. I called that number and after going through the multiple options, I never got to a human. I would rather deal with Comcast than Adobe, that's how infuriating Adobe is.

Well, my computer crashed and I got a new hard drive for it. Put my Adobe Photoshop disc in and it worked for a week then said I needed to activate the serial online. Didn't work. So I went online for a number to call. I dialed the number and a recorded message told me they don't verify on the phone anymore, go online to chat. Well I waited 50 minutes before they connected me to a person who thought she could help me. I am still on hold. I have been on the line with them for almost 2 hours now. I asked for a supervisor many, many times because the agent just kept asking me to retype my serial number and then each time told me it wasn't listed.

I have been using Adobe Premiere since back in the 4.5 days. They have sometimes been a bit hard to work with but nothing like what I just went through. I have Creative Cloud and there was an offer to download 10 free images in 10 days for free. I have a hospital promo being edited and thought this would be a great fit. I found the images downloaded them and WHAMO I get billed $79.99 each image on my PayPal account. I call and they argue with me that I was "in the OTHER area" which was a pay area. I asked how I was able to determine this. They had no answer and refunded me $799.00.

There is no way to turn off 2 sided printing. The check-box - a screenshot of the "help" they give you - DOES NOT EXIST!!! I've been working on this for months and been to dozens of consumer forums following directions. I've tried to contact Adobe directly but every channel on their online website leads you to another consumer forum. I don't want a random person telling me what they think I should do. I want to talk to someone from Adobe to figure out how to resolve this ridiculous problem. They send you on a wild goose chase because they are uninterested in this problem. It is extremely time-consuming for me to have to print each page separately when I have 50 pages to print.

I use to enjoy using Photoshop but when they rolled out the monthly service fee to have access to it; it no longer became fun. Now it's about $250 a year per plan times how ever many plans you desire. It all of a sudden becomes expensive. Most places that have a yearly payment fee allow you to cancel at any time and not have to pay the remainder contract fee. If you cancel early you get charged the remainder of your contract and thus becomes irrelevant to cancel. Sorry Adobe but I am finding free alternatives.

My company has been using ADOBE creative suites for years. In the business of Graphic Arts, software can be very expensive. Thus there is a fine balance between art and cost. However, this fine organization makes it completely affordable for small and large size organization to afford their software. Thank you and bravo to the innovation of your platforms.

I was planning to use Photoshop for a short period of time. What Adobe is not telling you is that you cannot just use Photoshop for one month. You sign up, and then if you try to cancel the subscription, they will charge you half of the annual subscription fee. Adobe has put this notification in a separate pop-up which you will definitely not click on. So, by clicking next, you agree to the terms and conditions. I contacted customer support to cancel my subscription without paying the penalty, but such option was not available. So, now, I am being charged every month for something I had no intention of using for a year. Adobe, this is the last time I spent a dime on your products. There are plenty of other free options to fill in for Photoshop.

Adobe charged us $484.02 for Adobe Acrobat Pro back in mid July. This was a fraudulent Adobe account setup to make this purchase and we canceled the debit card. Contacted Adobe and they agreed to the refund as we are not aware of the Adobe account they mentioned used to make the purchase. They informed me that the refund had been initiated, was in process and we would be receiving the refund within 5-7 days. Called back after 7 days and was told I am now only allowed to discuss this issue over Adobe chat support - even though I was able to discuss 7 days prior over the phone. Got on Adobe chat and was transferred 5 times.

I use Adobe Reader for business and I've been having problems with it recently, namely: files cannot be edited and resaved because Adobe thinks it has them open somewhere else, and files cannot be renamed/moved/deleted because Adobe thinks it has them open somewhere else. There are reports of this bug dating back to 2011 in the Adobe forums and they are still unanswered. Adobe, if your product doesn't work, you need to at least make this information available to customers. Adobe employees are beyond stupid if they can't fix a bug that they've known about for years. How can you push out additional products with the same bug before (and without) fixing the bug??? Adobe? Total scam.

I am a business owner and I use Adobe CC (2017) for a number of our creative employees. Set up an account for my daughter to use but it won't let me download. Keeps trying to provide me with free temp account online and then asks me to go through horrible sales process to glean all of my personal info. I have had this account for more than a year. Account is fine but I've been passed around to 4 different agents in India, none of which have any clue whatsoever. On the call currently, now being passed to the fourth person who claims he will connect me with the correct Adobe CC group... Yet they keep apologizing and offering to connect me to the right person.

I had planned on buying the full software (Photoshop, Lightroom, etc) yesterday after I cancelled my $9.99 monthly subscription for trying Lightroom for a few months. When I cancelled, I got hit with a $47 "cancellation fee" that I wasn't aware of. Maybe it was there when I signed up, but if it was it wasn't obvious to me. I hope Adobe enjoys that $80 they got from me because they'll never see another penny from THIS amateur photographer who has plenty of expendable income to put toward equipment and software. AND I'll be warning my friends, coworkers, and fellow enthusiasts away from the Adobe product in the future because of their business practices. There are plenty of other photo editing software products out there that I can use who DON'T follow the "cable company" or "gym" gouging strategies.

I've been an Adobe Software user since 1996. I have had two separate issues with their software the past week since that year. I received no help via telephone, apparently my CS4 software requires "experts" in that version via their support CHAT only... subsequently, I have now wasted an accumulative of 8 hours dealing with the most INCOMPETENT support workers I have ever dealt with. Kept me on chats for hours just to reconfirm what my initial question was!? Copied chat threads and willing to send to anyone interested.

My Photoshop plan when from $10 the first to $40 the next and so on. I cancelled the plan immediately after noticing. After work I contacted support. Found out there was some stock crap added to my plan. I also found out that even though I still have Photoshop plan till the end of the month. I cant uncancel that and keep Photoshop. So I would have to pay the $50 cancellation fee for that. I have to pay 147 cancellation fee for the stock crap that got added. And If I wanted to keep just Photoshop I would have to rebuy or restart my plan. Which would make me have to recancel the hidden fee stock crap since it's a hidden fee. "Free 1 month trial" that is a separate plan that comes with Photoshop. Which basically means if you get their $10 Photoshop, the 2nd month and so on is $40. It will come with 2 different plans. To cancel the one you don't want will cost you $147. I thought Adobe was a legit company. ** shame they resort to scamming.

I signed up for Adobe Stock to access photos I had purchased from another company (DOLLAR PHOTO CLUB) that was bought out by Adobe Stock. In order to access my photos there I had to pay Adobe $9.99 a month. Regrettable, I signed up. A year later Adobe raised the rate to $29.99 a month with NO notification!!! I want to cancel and they want to charge me a cancellation fee for the remainder of the 9 months I have left on a year contract (which I NEVER SIGNED!!!). And although their customer service person in India says they sent me an email - I can't locate anything in my emails notifying me of the change. Unbelievable cheap and sneaky way to do business... ADOBE YOU LOST A CUSTOMER... I say class action lawsuit!!! What a scam and a company I now have NO respect for. I will never ever buy an Adobe product again.

So I needed the Adobe software for an interior design class I was taking. I was trying to locate the student version and couldn't find it. So I figured $49.99 was ok for me to pay for 2 months. After my class was done I called to cancel, and I was informed that I was actually in a 1 year contract. Are you kidding me. The basic options I was given was to change to a cheaper version and renew the 1 year contract or keep paying. I keep paying and I didn't realize they went ahead and renewed a 2nd year without my consent. They tried to say they sent an email, which I didn't get and wanted to charge me $200 to cancel. I was able to get the cancellation fee waived. They just try to get you.

I am a long-time Adobe user (Photoshop 2.5 is my birthdate) and have had the usual ups and downs with Adobe over the years. Yet, when they went to the web-based products, they opened up a whole new area of discontent for me. Pretty much, Creative Could is Adobe's permission to steal. First off, when I closed my business, I needed to close up my "Team" accounts with Adobe, yet due to the annual contract, they were going to charge me an enormous fee. I was able to "negotiate" down to keeping two on the team going, in order to fulfill my obligation. Then, the account auto-renewed and created a problem for the two since another annual started. When renewed, I was assured that that would not happen, but it did. As I tried to rectify that situation, I had to "negotiate" 1 personal account in order to be hit with cancellation fees. So, a small personal account for Adobe to collect another year of fees.

Spent over an hour on phone support with Adobe, calls are routed to India where no one speaks clear English. Had to ask them to repeat themselves over and over... they took over my computer and zipped around with my mouse moving and changing things, after an hour or so, I checked my files, while they were still on the phone, and suddenly many of my folders with hundreds of photos were now missing!!! They denied and lied and said they didn't remove anything. I kept explaining to them that these files were there before they touched my computer and now they are not... They continued to outright lie and deny any wrongdoing on their part and blamed me?! They are useless, lying idiots, who not only did not help in ANY WAY, but made matters WORSE by deleting tons of my important files!!!

Please be very careful while subscribing or buying Adobe products! Once you try using a product from Adobe (I used the PDF pro) and then feel not useful and cancelling, they will keep charging you for rest of the year and auto-renew as well for another year. I had to put up a lot of efforts with customer care who initially asked me to be charged a 50% penalty for remaining months if I cancel the account. I was already charged 3 months without knowing and I was in impression that subscription was cancelled already. Eventually after a lot of discussion and arguments, the customer care senior staffs decided to cancel and not charge any penalty. This is very very disappointing experience from Adobe!

I needed to use Adobe CC for my graphic arts classes in college. I utilized the one student contract for 19.99 a month from May 15, 2016 to May 15, 2017. Once I graduated college, my life was flipped upside down with relationship issues on top of my granddad passing away. So needless to say, I wasn't paying enough attention to my bank account when I noticed additional charges of 29.99 from Adobe CC for the months of June and July of 2017. When I tried to cancel the service since I didn't need it, they charged me $150.00 for canceling the contract early. Which is where they get you. If you're not paying attention and forget to cancel on May 14th, 2017 you will be auto-renewed for a new yearly contract at an increased rate.

I am a longtime user of Adobe software, as well as software that was originally from competing companies that Adobe swallowed up on its path of having a virtual monopoly in the graphics, photographic, and website creation industries. In the early years of Desktop Publishing, Pagemaker by Aldus was king and became the backbone of the industry. It was acquired by Adobe in 1994 and later became known as InDesign. Dreamweaver, with a unique approach and interface for creating websites, was owned by Macromedia, until it also was acquired by Adobe in 2005.

I signed up for a thirty day Adobe Photoshop free trial and when I tried to end it on day 28 they denied. I went around and around their confusing site twenty to thirty times, and when I got furious I discussed it with "an interactive form." It finally said it would unsubscribe me. However, two days later I get a failed payment notice on Adobe STOCK, which I never even signed up for! They tell me have an annual contract, but I never agreed to one. I don't know what they are talking about. I have 89 cents in my bank account, and this is devastating to me. I again went in circles on their site. They designed it not to work or to make people give up. I can't even unsubscribe from a subscription I did not create!!! Please help!!! They are literally trying to steal money from my bank account.

I have used Adobe Creative Suites CS5 for years, unfortunately my computer crashed and I replaced it with a new Mac that has Sierra operating system. CS5 does not work and they provide no support for CS6. I refuse to sign up for subscription, and after reading the complaints I am glad I did not. I purchased Photoshop Elements and Premiere 15 today at about 12:00 p.m. It is now 7:10 and I have not been able to install the software and unable to reach customer support. I have been on hold for 3 hours and waiting on chat response for 4 hour. I am now going to request a refund through my PayPal and find a different photo editing software. I have been using Adobe software for almost 20 years and hate to leave, but this is just ridiculous and I refuse to support a company that has no respect for customers. I have never dealt with a company with such bad customer service.

Poor customer support - won't give you a direct answer and ignore your questions. Gave incorrect information about cancellation fees when signing up and then when told to search for transcript of original conversation, I was ignored and the agent continued to try and sell me the product and not allow me to cancel my plan. I asked to cancel my plan and then agent told me I would get a free month after a full year's of subscription - how does that make sense? I asked to cancel my plan again, and then instead of cancelling my subscription, agent offers me 2 months free so I remain a customer for a year and then get 2 free months. Just because they dominate the market with the product, they think they can just offer poor customer support and keep you sucked in. It took an hour to resolve the issue due to the agent's incompetency to answer the question.

Adobe make it nearly impossible to cancel the renewal of a subscription. I can't afford to renew my years subscription and I want to the peace of mind to know that my years subscription will not be renewed at the end of the year. The customer support are trying to get me jumping through all sorts of hoops trying to make me give up.

I hated the idea of losing the ability to buy the software and have to rent it. I thought had no choice back then being a student so I went ahead. After 1 year and 11 months and several price increases I tried to cancel my subscription and stop Adobe from billing my card. It took many a run-around. Not long after they sent me several emails advising me that they have de-activated auto-renew and have closed the case by cancelling my subscription and that they're sad to see me go. Then another email offering for me to sign right back up. No thank you!

This company seems legit, but they're not! Do not waste your time and money even if the deal looks good or cheap. Bought the 1-year plan for Adobe acrobat (in February) because it was cheap and I needed it temporarily. Tried to cancel it on the website, it said cancelled. Following month, I start receiving bill again saying there is a problem with my payment (as I was paying by Paypal and when I cancelled in April, I also cancelled it on my Paypal account to prevent any renewal). I contact them by chat and after trying to make me "change my mind" at least 5 times, then pay US$59 for the "remaining 8 months", he finally decides to cancel it, but only if I pay for May. Then, the "kind" agent just disappeared and terminated the chat. DO NOT BUY ANY ADOBE PRODUCTS! It's a BIG SCAM!

This Adobe rental has to be stopped. This is a JOKE! I used Photoshop 5 for so many years without update and did the job just perfect. Not everybody needs "every month's software update" to charge this kind of money. Please someone do something about this nightmare.

I waited eagerly until my Adobe CC yearly account was due, then checked to make sure it was finished. To my horror I found it had 'auto renewed' for another year without any warning or consent. I contacted their help desk and tried to communicate with someone (from the Philippines?) about the problem. I was told my only option was to pay out the plan in full! I became angry, with no response from the poorly English understanding help desk person. I finally threatened legal action. Instantly my 'unauthorized' one year contract was cancelled. I had already experienced problems with the Adobe graphics subscription. There was no clear explanation that it was a locked one year contract and when I tried to cancel, I was hit with hundreds of dollars of 'payout' fees. This company is unscrupulous and unprofessional. I advise others to avoid Adobe and use other graphics and movie editing software.

I have the 1-year teacher/student Adobe Creative Cloud account. I paid for 1-year instead of monthly because it was cheaper, and as a post-doc I was barely making enough money to live on. I needed the cloud for work, ironically, so I was paying to do my own job. I ended up not using it much, especially for the price. After one year, the payments kept coming out of my account. I never received any email about an auto-renewal, and was never offered the option to NOT have an auto-renewal, which I would have never consented to.

I downloaded the Adobe Acrobat Pro "free trial". They asked me to make an account and input my paypal information which is standard if you stay past the 30 days. It turns out it's only 15 days which is not stated clearly. They then enrolled me in a month-to-month subscription of $25 a month. I was charged twice and then told on the same day they took the second payment that they do not issue refunds as it is against their policy. I will no longer buy Adobe products. They are very crooked.

After you cancel your Adobe CC subscription you will be charged 100 dollars. Now this does say in very small print basically hidden that they will charge you this. But what they don't say is once you cancel your subscription your credit card information is removed from your account settings and you can't change it. If you call their customer support they will tell you that if you add a new card the old ones will be removed from their system. Two weeks later I get a charge to the old card for 110 dollars (why even extra money?). Very shady and actually lied about deleting my old card information. Now I need to cancel my card, report the charge as fraudulent and get a new bank card. Just torrent CS6. It's the same as CC. Or go with a different up and coming company in this industry. Scam - fraudulent charges beware.

I ordered what I thought was $29.99 for a year subscription on their horrific website. Come to find out, it was a monthly charge of $29.99 and when I went to cancel after 2 months of charges, there was a cancellation fee of $130+ bucks to break the year "contract". I called Customer Support and of course got India. It was painful but I was able to get that contract cancellation fee (hopefully) waived. Their website is awful and extremely misleading and their customer support is just as bad. Shame on you Adobe.

I ordered and paid for Premier Pro for one month as I needed it for a project. I thought that you paid for one month only. My work then bought the package including this program connected to my work email, hence I no longer needed or used Premier Pro attached to my personal account. Unbeknown to me they had been taking money every month since this is for 2016 up until February 2017. In contacting the company to cancel my account, my account was finally cancelled, however, I requested a refund for the money for a product that I did not use or have access to, connected to my personal account. I was given a case number and told someone would contact me, they never did. I then call again and they state I will get a call back in the next 24 to 48 hours and then no one calls.

Adobe Stock bought Dollar Photo Club last year. I was a member of Dollar Photo Club and Adobe offered me a one year extension at the same price ($9.99 per month) after they switched Dollar Photo Club to Adobe Stock. I decided to stay on because it was the same price. Fast forward to March this year where Adobe charged me $29.99 instead of $9.99. They sent no emails or any other communication stating the price increase. I contacted them to cancel and they tried to tell me that if I cancelled I would be billed nearly $200 in cancellation fees. Luckily, I knew they offered a 30 day risk free cancellation period and once I pointed them to their cancellation policy, they cancelled my subscription with no fees. I had 27 credits left in the system. They never informed me and I had no idea that after 30 days my credits would be erased.

I wanted to create a PDF file for my resume. Adobe PDF Create is on my computer, but nowhere it shows save to USB memory stick or to computer. Why pay for something if I cannot use it? Tried to send it to email and more hassle so I canceled my account.

My wife was on the student subscription while she was in school, which we let expire when she graduated. I actually did the right thing and switched everything over to a team subscription with the business and have been adding folks and licenses. I have quite a few folks on Adobe. Anyway, I get a call insisting I pay for the months that we're past due because my wife was on an annual subscription and there was nothing the guy on the phone who could obviously care less could do. I'll think twice before buying another subscription. Time to check out other PDF programs.

I was excited to get a CC monthly subscription and thought it was an excellent option for a budding Graphic Designer. But after a month, Adobe stopped charging my Debit Card and cancelled my subscription stating I failed to update my account information. So I contacted customer care for which phone support was unavailable (Apparently, one needs a more expensive subscription to get phone support) and wasted 2 hours of my time as the support executive, like a broken record, kept sending "You need to update your payment information." Finally, after so much time, she went ahead to actually see what my issue was and stated "Adobe can't charge a Debit card every month" and that I needed a credit card for a subscription. I don't see how a company with amazing products can have such a crappy Customer Support.

TL; DR: Costs 100 dollars to cancel 20 dollar plan. Customer support not supportive. Would rather pay a one time $50 for GIMP and deal with the lack of full feature. I am a full time student, and subscribe to a student version of creative cloud that costs 20 bucks a month. My desktop died so I figured canceling my subscription until it was fixed would save me some cash. WRONG. It cost me 100 bucks to cancel, which is 40 dollars more than it would have been to allow the subscription to run out! I talked to 3 different support agents, and explained that I literally couldn't even use the product.

I have an Adobe product that stopped working. As Adobe does not offer phone support for Acrobat I have had to contact forums. But no response from forums and now over 3 hours waiting for their customer chat support as I get shunted from one team to another. I have a product I have paid for but cannot get it to work and there is no support. You cannot even complain to the company as there are no complaints avenues.

I've had an adobe account for a number of years. After just getting off the phone with Adobe I found, there is no way to change your email address when you move companies or cancel web domains. Of course, this was obvious to me because I tried to find a way to do that exclamation point. I asked the representative about it and she said they simply don't allow it! Adobe charged me for a duplicate service and the only reason I acquired the services because I could no longer log into my old account as they won't let you change your email address!

Customer support is pure **! I cancelled my subscription on April 7, 2017 because I did not really need it anymore. I did not have trouble with the products itself, it was all very helpful on projects etc. I chatted with a customer support agent and it went well. Or that's what I thought. The first agent on April 07 told me that my account/membership has been cancelled but guess what! The company was still charging me and they were charging $10 more per month this time! On the month of April alone I was charge twice! The amount that I still owed and another charge for RENEWAL! At this point I was still very calm so I chatted customer support again on April 20. This process took over 2 hours for I was transferred from Agent to Agent! And to add to that the Agents were not on the same PAGE!

My company maintains multiple Adobe Cloud accounts at nearly $1000 a year for each one. We use Premiere Pro, Audition and Photoshop and for months we used the Creative Cloud to share files and work on group projects. One of the team member got a new iMac and installed their account and information on the new computer. It "restored" the cloud files, then created an archive folder automatically and started restoring them again to a new folder. All of this was done "automatically". Every time it would complete the restoration, it would move those files to an archive folder and start a new restoration. It kept doing this until it filled up the storage on the iMac.

I thought I downloaded and paid for the version that lets you save PDF docs as Word and Excel. But I couldn't find how to do that. Then after I found it, it downloaded in zip format and I can't unzip it. I went to their site to see if I actually had the version that would turn PDFs into Word or Excel but the site was so confusing I had to give up. I used to write computer user manuals. The first time I did it I didn't want to insult the users' intelligence so made some assumptions about what they already knew. WRONG! Everybody was confused. I think this is the problem with Adobe's site. They need to assume we're all idiots and have never used any software. Also I don't like having to pay $100 a year for the package I use. I could see $100 once. Maybe a little to upgrade to a rewritten version. But every year???? That's outrageous!

Tried to cancel my subscription last year and understood there would be a 50% cancellation fee. I let it expire. After 4 months Adobe reinstated my subscription and started charging me again without any authorization from me. I tried to change it to a less expensive subscription and they said "you can only change to a more expensive subscription. If you want to downgrade, you have to cancel and pay a 50% cancellation fee." After 5 online chats and over two hours of my time I was able to cancel without a fee. DO NOT SUBSCRIBE TO ADOBE, IT IS A SCAM!

Such an ANNOYING phone experience with Adobe. For one, the heavy 'India' accent is painful, on top of the endless phone loop so you CAN'T cancel easily. Paying for a photoshop cc that wasn't working properly, and paying for stock photo membership I didn't want in the first place that they tacked onto Illustrator trial. Add to it a representative who kept interrupting me, did not offer solutions, REFUSED to give me to a supervisor (or a domestic support, which I thought was a law?). I went round and round with them for an hour and half before finally getting what I should have gotten 10 minutes in. Photoshop that works - does not create errant pop-ups - and a refund for the strong-armed bolt on #adobestock! And I'm still not done with my issues of being locked into year membership! We shall see about that!

I was excited when I found out Adobe had a month to month option vs. buying it outright since it is an awesome program and product. Unfortunately I was no longer excited when I went to cancel it when I no longer needed it and months later got billed. I cancelled in December then they gave me 2 free months (I guess to keep me) and I thought that that was it. I see now they billed me for both March and April and refused to refund me my money that I did not agree to pay them. They kept stating that my subscription goes until August and they would give me a free month then I can cancel. Adobe is a total scam. They offer people "free months" to extend people out in hopes they will not leave them. Very disappointed.

Acrobat is potentially a valuable tool. I bought Acrobat IX in 2011 and bought Acrobat XI in 2014 (date not certain). Acrobat XI would not install. I spent dozens of hours on Adobe's website and trying by phone to contact Adobe. Total frustration. Eventually hired a 3rd party to install the software. Cost twice the software purchase price. Now, a software update downloads daily to my Win 2007 PC as a high priority app killing performance. When I try to update (multiple times), goes through part of update and then rolls back. Adobe produces software with lousy update functionality and zero customer support. I need other authoring/website creation software but would be ill-advised to buy other Adobe software.

Half of the products that I pay for in my subscription suddenly couldn't be accessed after 3 years of very steady use. I talked to someone in the chat who told me that I'd been switching my credit cards on the account and they were all declined for fraudulent charges. When I asked how that makes sense since half of what I pay for was still available and only Lightroom had disappeared, he promptly and not so slyly accused me of benefiting from a stolen card! This is clearly a mistake on their part which seemed so unbelievable to me until I saw everyone else's complaints.

I had been using Premiere Pro for a year and each month I got charged more and more for some reason. I thought I would check out after effects and added that to my subscription. After using it for an hour, I decided that it wasn't for me and promptly went onto my account to cancel my subscription to avoid further charges for something I wasn't going to use. After cancelling, it told me that I had the rest of the month to use it free of charge. Come next month, I get charged for after effects AGAIN. I went onto my account, cancelled AGAIN and it came up with the same text that I had a month of it to use. Couple of days later, I notice that Adobe have hit me with a massive $127 fee.

Adobe Stock Photo just billed me for $250 (plus tax). Just for clicking on the photo size, the cart was like a beartrap that just grabbed my money without confirming the order. Since it was an accident I immediately clicked on help chat. Long story short they had no sympathy. They said I already got the image. Looking back, the system was designed to automatically send the image. It seemed like there would have been another excuse why they could not refund the order. I literally begged them to listen. I even offered to stay in the club and take a credit for the mistake. They were completely rigid and refused to help in any way.

I signed up to use Adobe for a few months for work. It was pretty pricey but a good product. The horror began when I tried to cancel my subscription. For starters you cannot use mobile browsers, Chrome, Internet Explorer, Edge, or their chat service to cancel. Firefox loaded everything properly though. I canceled my subscription but was billed again the next month anyway. I canceled again. I got billed again. Finally 3 months later I have gotten it canceled, but had to pay 50% of every month left in 2017 to do so.

We tried to get the Adobe Photoshop free trial. First, the download kept hanging up and would not complete. We gave up after a few days. The next thing we know we are locked into a 1 year subscription that can't be canceled without a 50% cancellation fee... WHAT??? I spent hours with online chats getting switched from person to person. Shame on you Adobe. I think it may possibly be cleared up now, but I wouldn't be surprised to get another charge on the credit card next month. DO NOT DEAL WITH ADOBE - it is like a scam.

I am being billed twice for 1 Adobe subscription Adobe DC. I have tried 5 times to get it straight. The language barrier between myself and the customer service (possibly India) is more than anyone can handle. Today final straw - GOING TO AMERICAN EXPRESS AND CANCEL MY CARDS FOR FRAUDULENT USE AND REQUEST A REFUND FOR ALL DUPLICATE BILLING--I like Adobe DC so will try it again later under a new Identity and Credit Card--American Express of course as NO one protects the card-holder lie the good old American Express. Sorry Adobe. If your customer was half what your products are you would be great--BUT YOU SUCK IN CUSTOMER SERVICE.

I have been a customer for about 2 years. I use their Creative Cloud. I tried to cancel it. They wouldn't let me. I tried everything. They offered me 2 months free. I said no. I had recently lost my job and housing. They said they would lower my rate. I kept being stern but they said that I would have to pay a fee to cancel. The problem is, I had one month left on my contract. I took the bait and got two months free. I realized that I still was having a hard time finding work and tried again. When you agree to two months extension, it just renews a year from the day you contact customer service.

It's nearly impossible to cancel a subscription with this company. I have tried time and time again for a YEAR and each time I am given a new excuse as to why I can't, or passed off to a new person who "will get back to me in 24 hours" and never does. I am still having money being pulled out of my account even though I was promised cancellation, and I am FRUSTRATED. This is the WORST COMPANY. I'm almost ready to start a lawsuit. I've had ENOUGH.

So I am in university. Only needed adobe for a month for a school project. So I purchased it for a class which is now over and I noticed that I actually was getting charged for it still. So I get a hold of customer support and asked them to cancel the account and possibly refund my money. But they said they couldn't refund it. Okay I was fine with this. I wasn't fine with finding out the next month they are trying to charge me again. So I got a hold of customer service again and told them the situation again. And they told me I had to pay another month to cancel the subscription. It was supposed to already be done. I will say the product itself is good. Their service sucks.

I just had the worst episode with Adobe Creative Cloud "customer service". Adobe subscription software is a terrible replacement for buying their software outright. (Buying software outright is still better if the manufacturer isn't greedy and doesn't increase the price astronomically every year.) I just had a useless transaction with Adobe 'customer service' (serious misnomer) because they canceled me for paying my subscription late.

When creating my online account in order to access Photoshop, the website glitched and I ended up with two accounts. One was tied to a non-existent email address, so I wasn't even aware of its existence until I reviewed my credit card charges and noticed I was being billed twice on the same day, for the past three months. Don't you think they'd notice that the same IP address purchased the same product with the same credit card at roughly the same time, and that only one of the accounts was ever accessed? Shouldn't that be an "error-trap" in their system? And why don't they confirm email addresses?