Adobe Reviews

The recording told me that there would be a one minute wait time... that was one hour and twenty minutes ago. Wow, I went to their website and was amazed at how they kept telling me that I could call them and chat with them and succeeded in keeping me from doing either. What a spectacularly horrible and inconsiderate company this has proven to be!

I purchased Adobe Illustrator from SmartBuy. It turned out to be worthless. The product key was no good. SmartBuy will not reply to me and Adobe will give me a discount on Cloud if I agree to a one year contract. Why should I have to have a one year contract when I was already ripped off one time??? I would have used the program as long as it took me to at least get my $200 purchase back but I will not be forced into a year long contract when I was ripped off to begin with. This company has no ethics and no customer support. Kick some when they are already down!!!

I spent over 2 hours after paying Adobe for their Creative Cloud. The system and finally tech support said I was billed and had an account but I could not log in. Only response from support was keep creating a new password even though I had done that and had password written down. No mistakes, something was wrong with Adobe. Never got resolution and Adobe ripped off my money. Even getting phone number or support normally requires being logged in. How many people have to be ripped off from Adobe.

I have had a monthly subscription to Adobe Pro for almost 3 years. When I went to cancel the service I received a popup that my cancellation would be effective at the end of the month and I would also be charged a cancellation fee equal to half of the remaining term. None of this did I have a problem with however when I went to pull my account information i.e., invoices and receipts I was locked out. I called customer service letting them know I needed either an invoice or a receipt for the cancellation fee. I was told I would have to call back and request one. I pointed out that my cancellation was not effective until the end of the month and that I should still have access to my full account information until then.

I purchased Adobe Acrobat XI Pro in January 2013 from IVM Shop. I have used it daily for my self employee business. Due to lightning storm, I installed a new motherboard in October 2017 and a couple days later I get a message asking if I want to use Adobe as a trial version. I call Adobe and they requested all my information where I purchased and paid for. I scanned them the ordering slip, delivery slip, copy of the package box, DVD, and the activation card showing the registration numbers.

I am a realtor and when you send to clients they are asked to sign everywhere not just where signature box has been placed. Called service dept and they had no idea. When you cancel because it is unusable they charge 50% of annual fee. $59 for the privilege of cancelling. DO NOT BUY!

After 2 phone calls and one chat that took 40 minutes, I finally got them to cancel a Stock subscription I never signed up for. You have to be so careful with your bank statement. Software is great but they will pull a fast one on you and change your payments in the blink of an eye. Super unethical. Customer service is a joke. I'm sorry to say but the operators can hardly speak English - that's fine, but not when you need to get something done. Someone REALLY needs to do something about this company. They overcharge unethically without customer's permission and then give you no recourse to fix it. I'm on the verge of going back to FCP.

Shameless company. They kept charging for my subscription for months after it was canceled twice by calling their customer support. Do not fall into a trap by subscribing to any product. If using PayPal, look for canceling payments in help section. It is not very obvious. That was the only way I could stop them.

I signed up for Adobe last year, paid around $250 for a subscription. This year I go an invoice of $406. Already mad because this is way more than it used to be. Called (1) to ask them why, they explained that the second year the price goes up... Not impressed. Then I ask them not to charged me yet as I need to change the credit card linked to the account. This request was confirmed and I was told I'd get emailed a case #. I didn't receive a case # and was charge $521.94 the next day. I didn't know it was an Adobe charge so I called the bank and almost started an investigation for fraud. The bank told me it was adobe.

I subscribed to "Adobe Creative Cloud Student and Teacher Edition" for one year although I only used it for less than two months to write a book. Adobe renewed me at the end of the year without my authorization, and the monthly fee increased. As soon as I realized that I was being billed although I hadn't renewed, which was a couple months later (August 2017), I contacted them. They said they would bill me a $180.00 cancellation fee. It was ludicrous as I had not renewed to begin with, which I said to them. After being on chat with them for a ridiculous amount of time, trying to get the matter resolved, they continued in an effort to get me to pay and offered me free months etc, as well. Finally, they said they would refund me one month, not the three months that they took unauthorized funds from me.

I wish I could give no star. I was trying to update my desktop and I installed Adobe systems. It says you can cancel at any time, so I called to cancel over the phone I was on hold forever. Canceled online, then got debited on 9/13/17. Still could not get hold of a customer service representative and my card expired. I got an email asking me for an updated card so my membership doesn't lapse. I did not update any payment information and my new card was debited again. I still went ahead to cancel and it's charged $143. and some cents. This is a scam I did not bargain for.

I decided to give Adobe Lightroom and Photoshop a try because I am dabbling in photography. From the very start - I wasn't happy with the product. I attempted a few times to cancel my month to month subscription before I got charged going into my second month. The website was difficult to navigate and I wasn't given an "option" to cancel my subscription online. I attempted an online chat and sat waiting. A little dialogue box opened and said that I would be helped in less than one minute - or something to that effect. Nothing! Clicked out the window and decided to call customer service. I was given the option to receive a call back from Adobe or wait for a representative. I opted to wait - because it clearly stated that the wait time was "more than one minute". I'm patient. I can wait - I just want to get this done! I have been on the phone for over 15 minutes listening to the token hold music with nary an update on when someone would be with me.

I have an account with Adobe and I was researching costs options for Fonts. I doing so I accidentally clicked a button that somehow placed the order for the font. I e-mail Adobe support and explained the error and didn't hear back for days, so I call Adobe support. Explained the error and they said no refund. No reason was given.

I had an issue where I needed to speak with Adobe support. I went through their support page in hopes to speak with someone and, no matter what I clicked, I could not speak to a human. They try everything to have you search their troubleshooting topics and, of course, my issue is not there. I found a way to do an online chat, but nobody every responded to me. I Googled 'call Adobe support' and a phone number was provided. I called that number and after going through the multiple options, I never got to a human. I would rather deal with Comcast than Adobe, that's how infuriating Adobe is.

Well, my computer crashed and I got a new hard drive for it. Put my Adobe Photoshop disc in and it worked for a week then said I needed to activate the serial online. Didn't work. So I went online for a number to call. I dialed the number and a recorded message told me they don't verify on the phone anymore, go online to chat. Well I waited 50 minutes before they connected me to a person who thought she could help me. I am still on hold. I have been on the line with them for almost 2 hours now. I asked for a supervisor many, many times because the agent just kept asking me to retype my serial number and then each time told me it wasn't listed.

I have been using Adobe Premiere since back in the 4.5 days. They have sometimes been a bit hard to work with but nothing like what I just went through. I have Creative Cloud and there was an offer to download 10 free images in 10 days for free. I have a hospital promo being edited and thought this would be a great fit. I found the images downloaded them and WHAMO I get billed $79.99 each image on my PayPal account. I call and they argue with me that I was "in the OTHER area" which was a pay area. I asked how I was able to determine this. They had no answer and refunded me $799.00.

There is no way to turn off 2 sided printing. The check-box - a screenshot of the "help" they give you - DOES NOT EXIST!!! I've been working on this for months and been to dozens of consumer forums following directions. I've tried to contact Adobe directly but every channel on their online website leads you to another consumer forum. I don't want a random person telling me what they think I should do. I want to talk to someone from Adobe to figure out how to resolve this ridiculous problem. They send you on a wild goose chase because they are uninterested in this problem. It is extremely time-consuming for me to have to print each page separately when I have 50 pages to print.

I use to enjoy using Photoshop but when they rolled out the monthly service fee to have access to it; it no longer became fun. Now it's about $250 a year per plan times how ever many plans you desire. It all of a sudden becomes expensive. Most places that have a yearly payment fee allow you to cancel at any time and not have to pay the remainder contract fee. If you cancel early you get charged the remainder of your contract and thus becomes irrelevant to cancel. Sorry Adobe but I am finding free alternatives.

My company has been using ADOBE creative suites for years. In the business of Graphic Arts, software can be very expensive. Thus there is a fine balance between art and cost. However, this fine organization makes it completely affordable for small and large size organization to afford their software. Thank you and bravo to the innovation of your platforms.

I was planning to use Photoshop for a short period of time. What Adobe is not telling you is that you cannot just use Photoshop for one month. You sign up, and then if you try to cancel the subscription, they will charge you half of the annual subscription fee. Adobe has put this notification in a separate pop-up which you will definitely not click on. So, by clicking next, you agree to the terms and conditions. I contacted customer support to cancel my subscription without paying the penalty, but such option was not available. So, now, I am being charged every month for something I had no intention of using for a year. Adobe, this is the last time I spent a dime on your products. There are plenty of other free options to fill in for Photoshop.

Adobe charged us $484.02 for Adobe Acrobat Pro back in mid July. This was a fraudulent Adobe account setup to make this purchase and we canceled the debit card. Contacted Adobe and they agreed to the refund as we are not aware of the Adobe account they mentioned used to make the purchase. They informed me that the refund had been initiated, was in process and we would be receiving the refund within 5-7 days. Called back after 7 days and was told I am now only allowed to discuss this issue over Adobe chat support - even though I was able to discuss 7 days prior over the phone. Got on Adobe chat and was transferred 5 times.

I use Adobe Reader for business and I've been having problems with it recently, namely: files cannot be edited and resaved because Adobe thinks it has them open somewhere else, and files cannot be renamed/moved/deleted because Adobe thinks it has them open somewhere else. There are reports of this bug dating back to 2011 in the Adobe forums and they are still unanswered. Adobe, if your product doesn't work, you need to at least make this information available to customers. Adobe employees are beyond stupid if they can't fix a bug that they've known about for years. How can you push out additional products with the same bug before (and without) fixing the bug??? Adobe? Total scam.

I am a business owner and I use Adobe CC (2017) for a number of our creative employees. Set up an account for my daughter to use but it won't let me download. Keeps trying to provide me with free temp account online and then asks me to go through horrible sales process to glean all of my personal info. I have had this account for more than a year. Account is fine but I've been passed around to 4 different agents in India, none of which have any clue whatsoever. On the call currently, now being passed to the fourth person who claims he will connect me with the correct Adobe CC group... Yet they keep apologizing and offering to connect me to the right person.

I had planned on buying the full software (Photoshop, Lightroom, etc) yesterday after I cancelled my $9.99 monthly subscription for trying Lightroom for a few months. When I cancelled, I got hit with a $47 "cancellation fee" that I wasn't aware of. Maybe it was there when I signed up, but if it was it wasn't obvious to me. I hope Adobe enjoys that $80 they got from me because they'll never see another penny from THIS amateur photographer who has plenty of expendable income to put toward equipment and software. AND I'll be warning my friends, coworkers, and fellow enthusiasts away from the Adobe product in the future because of their business practices. There are plenty of other photo editing software products out there that I can use who DON'T follow the "cable company" or "gym" gouging strategies.

I've been an Adobe Software user since 1996. I have had two separate issues with their software the past week since that year. I received no help via telephone, apparently my CS4 software requires "experts" in that version via their support CHAT only... subsequently, I have now wasted an accumulative of 8 hours dealing with the most INCOMPETENT support workers I have ever dealt with. Kept me on chats for hours just to reconfirm what my initial question was!? Copied chat threads and willing to send to anyone interested.

My Photoshop plan when from $10 the first to $40 the next and so on. I cancelled the plan immediately after noticing. After work I contacted support. Found out there was some stock crap added to my plan. I also found out that even though I still have Photoshop plan till the end of the month. I cant uncancel that and keep Photoshop. So I would have to pay the $50 cancellation fee for that. I have to pay 147 cancellation fee for the stock crap that got added. And If I wanted to keep just Photoshop I would have to rebuy or restart my plan. Which would make me have to recancel the hidden fee stock crap since it's a hidden fee. "Free 1 month trial" that is a separate plan that comes with Photoshop. Which basically means if you get their $10 Photoshop, the 2nd month and so on is $40. It will come with 2 different plans. To cancel the one you don't want will cost you $147. I thought Adobe was a legit company. ** shame they resort to scamming.

I signed up for Adobe Stock to access photos I had purchased from another company (DOLLAR PHOTO CLUB) that was bought out by Adobe Stock. In order to access my photos there I had to pay Adobe $9.99 a month. Regrettable, I signed up. A year later Adobe raised the rate to $29.99 a month with NO notification!!! I want to cancel and they want to charge me a cancellation fee for the remainder of the 9 months I have left on a year contract (which I NEVER SIGNED!!!). And although their customer service person in India says they sent me an email - I can't locate anything in my emails notifying me of the change. Unbelievable cheap and sneaky way to do business... ADOBE YOU LOST A CUSTOMER... I say class action lawsuit!!! What a scam and a company I now have NO respect for. I will never ever buy an Adobe product again.

So I needed the Adobe software for an interior design class I was taking. I was trying to locate the student version and couldn't find it. So I figured $49.99 was ok for me to pay for 2 months. After my class was done I called to cancel, and I was informed that I was actually in a 1 year contract. Are you kidding me. The basic options I was given was to change to a cheaper version and renew the 1 year contract or keep paying. I keep paying and I didn't realize they went ahead and renewed a 2nd year without my consent. They tried to say they sent an email, which I didn't get and wanted to charge me $200 to cancel. I was able to get the cancellation fee waived. They just try to get you.

I am a long-time Adobe user (Photoshop 2.5 is my birthdate) and have had the usual ups and downs with Adobe over the years. Yet, when they went to the web-based products, they opened up a whole new area of discontent for me. Pretty much, Creative Could is Adobe's permission to steal. First off, when I closed my business, I needed to close up my "Team" accounts with Adobe, yet due to the annual contract, they were going to charge me an enormous fee. I was able to "negotiate" down to keeping two on the team going, in order to fulfill my obligation. Then, the account auto-renewed and created a problem for the two since another annual started. When renewed, I was assured that that would not happen, but it did. As I tried to rectify that situation, I had to "negotiate" 1 personal account in order to be hit with cancellation fees. So, a small personal account for Adobe to collect another year of fees.

Spent over an hour on phone support with Adobe, calls are routed to India where no one speaks clear English. Had to ask them to repeat themselves over and over... they took over my computer and zipped around with my mouse moving and changing things, after an hour or so, I checked my files, while they were still on the phone, and suddenly many of my folders with hundreds of photos were now missing!!! They denied and lied and said they didn't remove anything. I kept explaining to them that these files were there before they touched my computer and now they are not... They continued to outright lie and deny any wrongdoing on their part and blamed me?! They are useless, lying idiots, who not only did not help in ANY WAY, but made matters WORSE by deleting tons of my important files!!!

Please be very careful while subscribing or buying Adobe products! Once you try using a product from Adobe (I used the PDF pro) and then feel not useful and cancelling, they will keep charging you for rest of the year and auto-renew as well for another year. I had to put up a lot of efforts with customer care who initially asked me to be charged a 50% penalty for remaining months if I cancel the account. I was already charged 3 months without knowing and I was in impression that subscription was cancelled already. Eventually after a lot of discussion and arguments, the customer care senior staffs decided to cancel and not charge any penalty. This is very very disappointing experience from Adobe!

I needed to use Adobe CC for my graphic arts classes in college. I utilized the one student contract for 19.99 a month from May 15, 2016 to May 15, 2017. Once I graduated college, my life was flipped upside down with relationship issues on top of my granddad passing away. So needless to say, I wasn't paying enough attention to my bank account when I noticed additional charges of 29.99 from Adobe CC for the months of June and July of 2017. When I tried to cancel the service since I didn't need it, they charged me $150.00 for canceling the contract early. Which is where they get you. If you're not paying attention and forget to cancel on May 14th, 2017 you will be auto-renewed for a new yearly contract at an increased rate.

I am a longtime user of Adobe software, as well as software that was originally from competing companies that Adobe swallowed up on its path of having a virtual monopoly in the graphics, photographic, and website creation industries. In the early years of Desktop Publishing, Pagemaker by Aldus was king and became the backbone of the industry. It was acquired by Adobe in 1994 and later became known as InDesign. Dreamweaver, with a unique approach and interface for creating websites, was owned by Macromedia, until it also was acquired by Adobe in 2005.

I signed up for a thirty day Adobe Photoshop free trial and when I tried to end it on day 28 they denied. I went around and around their confusing site twenty to thirty times, and when I got furious I discussed it with "an interactive form." It finally said it would unsubscribe me. However, two days later I get a failed payment notice on Adobe STOCK, which I never even signed up for! They tell me have an annual contract, but I never agreed to one. I don't know what they are talking about. I have 89 cents in my bank account, and this is devastating to me. I again went in circles on their site. They designed it not to work or to make people give up. I can't even unsubscribe from a subscription I did not create!!! Please help!!! They are literally trying to steal money from my bank account.

I have used Adobe Creative Suites CS5 for years, unfortunately my computer crashed and I replaced it with a new Mac that has Sierra operating system. CS5 does not work and they provide no support for CS6. I refuse to sign up for subscription, and after reading the complaints I am glad I did not. I purchased Photoshop Elements and Premiere 15 today at about 12:00 p.m. It is now 7:10 and I have not been able to install the software and unable to reach customer support. I have been on hold for 3 hours and waiting on chat response for 4 hour. I am now going to request a refund through my PayPal and find a different photo editing software. I have been using Adobe software for almost 20 years and hate to leave, but this is just ridiculous and I refuse to support a company that has no respect for customers. I have never dealt with a company with such bad customer service.

Poor customer support - won't give you a direct answer and ignore your questions. Gave incorrect information about cancellation fees when signing up and then when told to search for transcript of original conversation, I was ignored and the agent continued to try and sell me the product and not allow me to cancel my plan. I asked to cancel my plan and then agent told me I would get a free month after a full year's of subscription - how does that make sense? I asked to cancel my plan again, and then instead of cancelling my subscription, agent offers me 2 months free so I remain a customer for a year and then get 2 free months. Just because they dominate the market with the product, they think they can just offer poor customer support and keep you sucked in. It took an hour to resolve the issue due to the agent's incompetency to answer the question.

Adobe make it nearly impossible to cancel the renewal of a subscription. I can't afford to renew my years subscription and I want to the peace of mind to know that my years subscription will not be renewed at the end of the year. The customer support are trying to get me jumping through all sorts of hoops trying to make me give up.

I hated the idea of losing the ability to buy the software and have to rent it. I thought had no choice back then being a student so I went ahead. After 1 year and 11 months and several price increases I tried to cancel my subscription and stop Adobe from billing my card. It took many a run-around. Not long after they sent me several emails advising me that they have de-activated auto-renew and have closed the case by cancelling my subscription and that they're sad to see me go. Then another email offering for me to sign right back up. No thank you!

This company seems legit, but they're not! Do not waste your time and money even if the deal looks good or cheap. Bought the 1-year plan for Adobe acrobat (in February) because it was cheap and I needed it temporarily. Tried to cancel it on the website, it said cancelled. Following month, I start receiving bill again saying there is a problem with my payment (as I was paying by Paypal and when I cancelled in April, I also cancelled it on my Paypal account to prevent any renewal). I contact them by chat and after trying to make me "change my mind" at least 5 times, then pay US$59 for the "remaining 8 months", he finally decides to cancel it, but only if I pay for May. Then, the "kind" agent just disappeared and terminated the chat. DO NOT BUY ANY ADOBE PRODUCTS! It's a BIG SCAM!

This Adobe rental has to be stopped. This is a JOKE! I used Photoshop 5 for so many years without update and did the job just perfect. Not everybody needs "every month's software update" to charge this kind of money. Please someone do something about this nightmare.

I waited eagerly until my Adobe CC yearly account was due, then checked to make sure it was finished. To my horror I found it had 'auto renewed' for another year without any warning or consent. I contacted their help desk and tried to communicate with someone (from the Philippines?) about the problem. I was told my only option was to pay out the plan in full! I became angry, with no response from the poorly English understanding help desk person. I finally threatened legal action. Instantly my 'unauthorized' one year contract was cancelled. I had already experienced problems with the Adobe graphics subscription. There was no clear explanation that it was a locked one year contract and when I tried to cancel, I was hit with hundreds of dollars of 'payout' fees. This company is unscrupulous and unprofessional. I advise others to avoid Adobe and use other graphics and movie editing software.

I have the 1-year teacher/student Adobe Creative Cloud account. I paid for 1-year instead of monthly because it was cheaper, and as a post-doc I was barely making enough money to live on. I needed the cloud for work, ironically, so I was paying to do my own job. I ended up not using it much, especially for the price. After one year, the payments kept coming out of my account. I never received any email about an auto-renewal, and was never offered the option to NOT have an auto-renewal, which I would have never consented to.

I downloaded the Adobe Acrobat Pro "free trial". They asked me to make an account and input my paypal information which is standard if you stay past the 30 days. It turns out it's only 15 days which is not stated clearly. They then enrolled me in a month-to-month subscription of $25 a month. I was charged twice and then told on the same day they took the second payment that they do not issue refunds as it is against their policy. I will no longer buy Adobe products. They are very crooked.

After you cancel your Adobe CC subscription you will be charged 100 dollars. Now this does say in very small print basically hidden that they will charge you this. But what they don't say is once you cancel your subscription your credit card information is removed from your account settings and you can't change it. If you call their customer support they will tell you that if you add a new card the old ones will be removed from their system. Two weeks later I get a charge to the old card for 110 dollars (why even extra money?). Very shady and actually lied about deleting my old card information. Now I need to cancel my card, report the charge as fraudulent and get a new bank card. Just torrent CS6. It's the same as CC. Or go with a different up and coming company in this industry. Scam - fraudulent charges beware.

I ordered what I thought was $29.99 for a year subscription on their horrific website. Come to find out, it was a monthly charge of $29.99 and when I went to cancel after 2 months of charges, there was a cancellation fee of $130+ bucks to break the year "contract". I called Customer Support and of course got India. It was painful but I was able to get that contract cancellation fee (hopefully) waived. Their website is awful and extremely misleading and their customer support is just as bad. Shame on you Adobe.

I ordered and paid for Premier Pro for one month as I needed it for a project. I thought that you paid for one month only. My work then bought the package including this program connected to my work email, hence I no longer needed or used Premier Pro attached to my personal account. Unbeknown to me they had been taking money every month since this is for 2016 up until February 2017. In contacting the company to cancel my account, my account was finally cancelled, however, I requested a refund for the money for a product that I did not use or have access to, connected to my personal account. I was given a case number and told someone would contact me, they never did. I then call again and they state I will get a call back in the next 24 to 48 hours and then no one calls.

Adobe Stock bought Dollar Photo Club last year. I was a member of Dollar Photo Club and Adobe offered me a one year extension at the same price ($9.99 per month) after they switched Dollar Photo Club to Adobe Stock. I decided to stay on because it was the same price. Fast forward to March this year where Adobe charged me $29.99 instead of $9.99. They sent no emails or any other communication stating the price increase. I contacted them to cancel and they tried to tell me that if I cancelled I would be billed nearly $200 in cancellation fees. Luckily, I knew they offered a 30 day risk free cancellation period and once I pointed them to their cancellation policy, they cancelled my subscription with no fees. I had 27 credits left in the system. They never informed me and I had no idea that after 30 days my credits would be erased.

I wanted to create a PDF file for my resume. Adobe PDF Create is on my computer, but nowhere it shows save to USB memory stick or to computer. Why pay for something if I cannot use it? Tried to send it to email and more hassle so I canceled my account.

My wife was on the student subscription while she was in school, which we let expire when she graduated. I actually did the right thing and switched everything over to a team subscription with the business and have been adding folks and licenses. I have quite a few folks on Adobe. Anyway, I get a call insisting I pay for the months that we're past due because my wife was on an annual subscription and there was nothing the guy on the phone who could obviously care less could do. I'll think twice before buying another subscription. Time to check out other PDF programs.

I was excited to get a CC monthly subscription and thought it was an excellent option for a budding Graphic Designer. But after a month, Adobe stopped charging my Debit Card and cancelled my subscription stating I failed to update my account information. So I contacted customer care for which phone support was unavailable (Apparently, one needs a more expensive subscription to get phone support) and wasted 2 hours of my time as the support executive, like a broken record, kept sending "You need to update your payment information." Finally, after so much time, she went ahead to actually see what my issue was and stated "Adobe can't charge a Debit card every month" and that I needed a credit card for a subscription. I don't see how a company with amazing products can have such a crappy Customer Support.

TL; DR: Costs 100 dollars to cancel 20 dollar plan. Customer support not supportive. Would rather pay a one time $50 for GIMP and deal with the lack of full feature. I am a full time student, and subscribe to a student version of creative cloud that costs 20 bucks a month. My desktop died so I figured canceling my subscription until it was fixed would save me some cash. WRONG. It cost me 100 bucks to cancel, which is 40 dollars more than it would have been to allow the subscription to run out! I talked to 3 different support agents, and explained that I literally couldn't even use the product.

I have an Adobe product that stopped working. As Adobe does not offer phone support for Acrobat I have had to contact forums. But no response from forums and now over 3 hours waiting for their customer chat support as I get shunted from one team to another. I have a product I have paid for but cannot get it to work and there is no support. You cannot even complain to the company as there are no complaints avenues.

I've had an adobe account for a number of years. After just getting off the phone with Adobe I found, there is no way to change your email address when you move companies or cancel web domains. Of course, this was obvious to me because I tried to find a way to do that exclamation point. I asked the representative about it and she said they simply don't allow it! Adobe charged me for a duplicate service and the only reason I acquired the services because I could no longer log into my old account as they won't let you change your email address!

Customer support is pure **! I cancelled my subscription on April 7, 2017 because I did not really need it anymore. I did not have trouble with the products itself, it was all very helpful on projects etc. I chatted with a customer support agent and it went well. Or that's what I thought. The first agent on April 07 told me that my account/membership has been cancelled but guess what! The company was still charging me and they were charging $10 more per month this time! On the month of April alone I was charge twice! The amount that I still owed and another charge for RENEWAL! At this point I was still very calm so I chatted customer support again on April 20. This process took over 2 hours for I was transferred from Agent to Agent! And to add to that the Agents were not on the same PAGE!

My company maintains multiple Adobe Cloud accounts at nearly $1000 a year for each one. We use Premiere Pro, Audition and Photoshop and for months we used the Creative Cloud to share files and work on group projects. One of the team member got a new iMac and installed their account and information on the new computer. It "restored" the cloud files, then created an archive folder automatically and started restoring them again to a new folder. All of this was done "automatically". Every time it would complete the restoration, it would move those files to an archive folder and start a new restoration. It kept doing this until it filled up the storage on the iMac.

I thought I downloaded and paid for the version that lets you save PDF docs as Word and Excel. But I couldn't find how to do that. Then after I found it, it downloaded in zip format and I can't unzip it. I went to their site to see if I actually had the version that would turn PDFs into Word or Excel but the site was so confusing I had to give up. I used to write computer user manuals. The first time I did it I didn't want to insult the users' intelligence so made some assumptions about what they already knew. WRONG! Everybody was confused. I think this is the problem with Adobe's site. They need to assume we're all idiots and have never used any software. Also I don't like having to pay $100 a year for the package I use. I could see $100 once. Maybe a little to upgrade to a rewritten version. But every year???? That's outrageous!

Tried to cancel my subscription last year and understood there would be a 50% cancellation fee. I let it expire. After 4 months Adobe reinstated my subscription and started charging me again without any authorization from me. I tried to change it to a less expensive subscription and they said "you can only change to a more expensive subscription. If you want to downgrade, you have to cancel and pay a 50% cancellation fee." After 5 online chats and over two hours of my time I was able to cancel without a fee. DO NOT SUBSCRIBE TO ADOBE, IT IS A SCAM!

Such an ANNOYING phone experience with Adobe. For one, the heavy 'India' accent is painful, on top of the endless phone loop so you CAN'T cancel easily. Paying for a photoshop cc that wasn't working properly, and paying for stock photo membership I didn't want in the first place that they tacked onto Illustrator trial. Add to it a representative who kept interrupting me, did not offer solutions, REFUSED to give me to a supervisor (or a domestic support, which I thought was a law?). I went round and round with them for an hour and half before finally getting what I should have gotten 10 minutes in. Photoshop that works - does not create errant pop-ups - and a refund for the strong-armed bolt on #adobestock! And I'm still not done with my issues of being locked into year membership! We shall see about that!

I was excited when I found out Adobe had a month to month option vs. buying it outright since it is an awesome program and product. Unfortunately I was no longer excited when I went to cancel it when I no longer needed it and months later got billed. I cancelled in December then they gave me 2 free months (I guess to keep me) and I thought that that was it. I see now they billed me for both March and April and refused to refund me my money that I did not agree to pay them. They kept stating that my subscription goes until August and they would give me a free month then I can cancel. Adobe is a total scam. They offer people "free months" to extend people out in hopes they will not leave them. Very disappointed.

Acrobat is potentially a valuable tool. I bought Acrobat IX in 2011 and bought Acrobat XI in 2014 (date not certain). Acrobat XI would not install. I spent dozens of hours on Adobe's website and trying by phone to contact Adobe. Total frustration. Eventually hired a 3rd party to install the software. Cost twice the software purchase price. Now, a software update downloads daily to my Win 2007 PC as a high priority app killing performance. When I try to update (multiple times), goes through part of update and then rolls back. Adobe produces software with lousy update functionality and zero customer support. I need other authoring/website creation software but would be ill-advised to buy other Adobe software.

Half of the products that I pay for in my subscription suddenly couldn't be accessed after 3 years of very steady use. I talked to someone in the chat who told me that I'd been switching my credit cards on the account and they were all declined for fraudulent charges. When I asked how that makes sense since half of what I pay for was still available and only Lightroom had disappeared, he promptly and not so slyly accused me of benefiting from a stolen card! This is clearly a mistake on their part which seemed so unbelievable to me until I saw everyone else's complaints.

I had been using Premiere Pro for a year and each month I got charged more and more for some reason. I thought I would check out after effects and added that to my subscription. After using it for an hour, I decided that it wasn't for me and promptly went onto my account to cancel my subscription to avoid further charges for something I wasn't going to use. After cancelling, it told me that I had the rest of the month to use it free of charge. Come next month, I get charged for after effects AGAIN. I went onto my account, cancelled AGAIN and it came up with the same text that I had a month of it to use. Couple of days later, I notice that Adobe have hit me with a massive $127 fee.

Adobe Stock Photo just billed me for $250 (plus tax). Just for clicking on the photo size, the cart was like a beartrap that just grabbed my money without confirming the order. Since it was an accident I immediately clicked on help chat. Long story short they had no sympathy. They said I already got the image. Looking back, the system was designed to automatically send the image. It seemed like there would have been another excuse why they could not refund the order. I literally begged them to listen. I even offered to stay in the club and take a credit for the mistake. They were completely rigid and refused to help in any way.

I signed up to use Adobe for a few months for work. It was pretty pricey but a good product. The horror began when I tried to cancel my subscription. For starters you cannot use mobile browsers, Chrome, Internet Explorer, Edge, or their chat service to cancel. Firefox loaded everything properly though. I canceled my subscription but was billed again the next month anyway. I canceled again. I got billed again. Finally 3 months later I have gotten it canceled, but had to pay 50% of every month left in 2017 to do so.

We tried to get the Adobe Photoshop free trial. First, the download kept hanging up and would not complete. We gave up after a few days. The next thing we know we are locked into a 1 year subscription that can't be canceled without a 50% cancellation fee... WHAT??? I spent hours with online chats getting switched from person to person. Shame on you Adobe. I think it may possibly be cleared up now, but I wouldn't be surprised to get another charge on the credit card next month. DO NOT DEAL WITH ADOBE - it is like a scam.

I am being billed twice for 1 Adobe subscription Adobe DC. I have tried 5 times to get it straight. The language barrier between myself and the customer service (possibly India) is more than anyone can handle. Today final straw - GOING TO AMERICAN EXPRESS AND CANCEL MY CARDS FOR FRAUDULENT USE AND REQUEST A REFUND FOR ALL DUPLICATE BILLING--I like Adobe DC so will try it again later under a new Identity and Credit Card--American Express of course as NO one protects the card-holder lie the good old American Express. Sorry Adobe. If your customer was half what your products are you would be great--BUT YOU SUCK IN CUSTOMER SERVICE.

I have been a customer for about 2 years. I use their Creative Cloud. I tried to cancel it. They wouldn't let me. I tried everything. They offered me 2 months free. I said no. I had recently lost my job and housing. They said they would lower my rate. I kept being stern but they said that I would have to pay a fee to cancel. The problem is, I had one month left on my contract. I took the bait and got two months free. I realized that I still was having a hard time finding work and tried again. When you agree to two months extension, it just renews a year from the day you contact customer service.

It's nearly impossible to cancel a subscription with this company. I have tried time and time again for a YEAR and each time I am given a new excuse as to why I can't, or passed off to a new person who "will get back to me in 24 hours" and never does. I am still having money being pulled out of my account even though I was promised cancellation, and I am FRUSTRATED. This is the WORST COMPANY. I'm almost ready to start a lawsuit. I've had ENOUGH.

So I am in university. Only needed adobe for a month for a school project. So I purchased it for a class which is now over and I noticed that I actually was getting charged for it still. So I get a hold of customer support and asked them to cancel the account and possibly refund my money. But they said they couldn't refund it. Okay I was fine with this. I wasn't fine with finding out the next month they are trying to charge me again. So I got a hold of customer service again and told them the situation again. And they told me I had to pay another month to cancel the subscription. It was supposed to already be done. I will say the product itself is good. Their service sucks.

I just had the worst episode with Adobe Creative Cloud "customer service". Adobe subscription software is a terrible replacement for buying their software outright. (Buying software outright is still better if the manufacturer isn't greedy and doesn't increase the price astronomically every year.) I just had a useless transaction with Adobe 'customer service' (serious misnomer) because they canceled me for paying my subscription late.

When creating my online account in order to access Photoshop, the website glitched and I ended up with two accounts. One was tied to a non-existent email address, so I wasn't even aware of its existence until I reviewed my credit card charges and noticed I was being billed twice on the same day, for the past three months. Don't you think they'd notice that the same IP address purchased the same product with the same credit card at roughly the same time, and that only one of the accounts was ever accessed? Shouldn't that be an "error-trap" in their system? And why don't they confirm email addresses?

Along with all the other consumers here, I signed up for a one-year membership. After 6 months, I was done with it and went to the site to ensure there was no auto-renew. I could find no information regarding auto-renew. I went back 3 days after my annual membership was over just to be sure and my subscription had magically auto-renewed. And when I tried to cancel the membership, a pop-up told me I would be charged a $167 fee. I just feel sick about the whole thing since I tried to do the right thing as so many others have done and gotten absolutely and criminally robbed. Absolutely no transparency. It's such a violation.

Adobe has hijacked my computer. Every few minutes a popup warns my Photoshop is not genuine. Not only is it genuine, I submitted my Adobe Store receipt. How dare they access my computer for their sales pitch demands. I have no idea what to do with this annoying interference from Adobe.

Adobe student/teacher photoshop - they sign you up for auto renewal and it is almost impossible to cancel. I didn't know the "window" so kept missing it. Finally, March 1 this year went online to chat to cancel (can't call to cancel, have to chat) after waiting over 1 hour (honestly) I started chatting with Nagar, who didn't know how to help me and never responded, every 5 min I had to ask if he was still there. After 20 min, I was transferred to another rep who took 2 min to cancel account. BE CAREFUL students when signing up for Adobe products, they keep charging you and make it impossible to cancel.

I signed up for a free trial of Adobe Stock in December as a graphic design student. They signed me up for subscription without notifying me following the end of the trial for a whole year (not month to month like they said when I signed up). As a college student I cannot afford the ridiculous cost of their stock images, and I never used a single one in the time frame that I was unknowingly being charged. When I went to cancel subscription, I was going to be hit with a $200 cancellation fee, which is even more insane for a service I never even used.

I had a membership for the online subscription of Adobe Creative Cloud. In January the charge of $390.92 appeared on my credit card statement. It says on the Adobe web page that if you cancel an automatic subscription within 14 days, you will be issued a full refund. I immediately logged on (within the 14 days) to cancel. However no refund was issued to my card. I tried to rectify this via their chat inquiries, but the representative said no refund could be issued because that only applies to "new memberships." Again, that is not what it says on the website. I then asked for a number to call and there I was told I would only get a partial refund. They needed to deduct the monthly charges because I did not call them to cancel. Nowhere does it say that canceling online requires a phone call as well. This is not acceptable. The fact that they can have information stating how to cancel online and then not adhere to it is unethical.

Nice and not so nice to see so many other people fighting this. I share an account with the account holder and we have been fighting with adobe all week about me being charged on MY card when MY card is nowhere on the account anymore. The account holder has his on it yet they refuse to charge it. I have tried talking with adobe and they keep running me in circles and ignoring me. So as of tonight, I filed a complaint with the BBB and hope to get some resolution after that. I will be calling my bank and informing them that adobe does not have authorization to use my card for charges. I also informed adobe techs and they don't seem to care. They keep telling me to update the card info which has been done MONTHS ago and still has the account holder's card on file yet they continue to charge me. That is FRAUD and is being filed as such. Adobe had their chance to address it now I'm getting BBB involved.

I´m glad that in the end the problem is solved. I just wish it didn´t take this long.

Adobe Acrobat XI Pro For Mac - I bought this through Price Tag Canada and paid good money for it, but suddenly the license was revoked without recourse and compensation. The license was perfectly valid when purchased and they kept my money sure enough, but now they want me to pay for a new programme. If this is a problem with a distributer they should not penalize customers retroactively, but they will do what they can get away with. What guarantee do I have that they won't pull the same stunt again in a year like they just did now if I buy something new? They count on people not bothering to sue over a few hundred dollars, but a class action would teach them a lesson. In the meantime, avoid like the plague.

I have had a reoccurring charge from a Adobe that is under someone else's name that hits my credit card monthly. I told this person I would no longer pay for their Adobe service after a certain date. Despite this, they signed up for a year service without my knowledge. Adobe is telling me I am not authorized to cancel the account or make payment changes because it is not under my name. I am telling them they are not authorized to charge my card! This is fraudulent. I never agreed to pay this and I am not able to cancel these charges.

Was looking to buy Illustrator and Indesign for personal use and now they try to charge a monthly fee. Sorry but software and hardware should be a one time deal. Isn't buy the software enough. Going to find similar software somewhere else, where I can actually own it. The rest of the software is going to crap just like Adobe Reader has a long time ago.

I purchased the CC package for Adobe Photoshop and Illustrator to do some work for a client. I stupidly decided to do the one-year subscription, thinking that it would be easy to unenroll in it after the year was up. Boy was I mistaken. I realized after receiving an "Auto-Renewal" email that I had been auto-renewed for another year ($30/mo, which over a year is nothing to sneeze at)! I had no intention of using Photoshop or Illustrator at any point in the next year, so I contacted customer service to cancel the renewal.

This is the second time adobe begins a subscription service without my consent. I cancelled, and guess what? They charged me an early cancellation fee. After I cancelled, only then was I given the option to chat. The chat person quoted their terms and conditions, instead of refunding me the charges. Essentially, adobe said that they cannot refund me the charges because I signed up, but I did not. My credit card company was much more understanding and they said that they will dispute the charges. These business practices are becoming more common. I have seen them with SplashID, and with Vonage.

I have been using Adobe products for about 4 years, and just terminated my Cloud membership. When doing so, I received a message that early termination within my contract was $225, which seems very excessive, considering I rarely used their products last year. Naturally I called Adobe and was connected to a Customer service rep who was very defensive and nonappreciative of my years of forking over $600 annually. After a very unfruitful conversation, I did a little research on their 'auto renew' feature, which basically extends the contract automatically and conveniently charges your card and binds you to a digital contract, a process which is only mentioned in the fine print of an email. Autorenew seems like a sneaky way to bind customers to another contract and x months worth of payments; to me a ploy which benefits Adobe, not the customer. Very negative experience after years of being a loyal customer.

My friends always used to make fun of me stating that I was a fool to pay through my nose for licensed software. But, being an ethical person, I always bought software even if I was paying top dollar for it. But, companies like Adobe are making me question that very stand. I recently bought Acrobat CC and Photoshop CC for a monthly subscription fee of AED 77 and AED 55. I really wanted only Photoshop and so after 2 days, I decided to cancel my subscription as I found a cheaper plan on their website for Photoshop. I therefore cancelled the first two orders and placed a new order for their photography plan by paying an annual fee of AED 444. All three subscriptions had individual order numbers.

My daughter, a college student, recently purchased this product to assist with a final exam. When she realized it did not suit her needs she canceled the subscription and an additional 10 months of fees were deducted from my account. When we called customer service, less than 12 hours after cancellation, we were told that the additional fees withheld from my account were the cancellation fee. We then requested not to cancel since the amount that we paid between the initial payment and the cancellation fee were the equivalent of an entire year subscription. Customer service stated that the cancellation was already in progress and that we could not cancel and the only way we could receive a refund was to purchase another product.

I signed up for a free account via Adobe. I was then asked to enter my CC number, which I did. Thereafter, I was immediately charged 14.99 for the Creative Cloud Service, for which I contacted Adobe immediately via their online chat system. I was told that they would cancel this charge/membership the same day. However, I continued to receive recurring charges for 14.99 on my CC in November, December and January. Each time, I contacted Adobe and they told me the account would/is now cancelled.

I tried Adobe Stock for a few days during a free trial just to use one picture. Then I 'unsubscribed' on my computer. I thought this would stop the subscription and forgot all about it until I noticed them taking $30 a month out of my PayPal for the plan. I don't always check my paypal and they had $60 before I noticed. Sure they would be reasonable and cancel my subscription to Adobe Stock, I contacted them via the chat. I chatted with two different people and neither one of them could help me without charging me a whopping $134.96 cancellation fee. Word of warning to other users of Adobe products, they hide the conditions of these free trial promotions.

I have tried their products in the past... Great products, but, such belligerent customer service. Trying to cancel meets with an imperative by Adobe to continue charging. Adobe is magnanimously unethical. I am being forced to have my cc charged 39.98 per month for one full year, and I strongly see Adobe continuing to charge after the one year limit. They are a disgrace to the global community of faithful consumers, and will haunt you financially, forever. I don't even have the monthly product on my computer anymore, and still I get charged. I propose a class-action law suit against Adobe for deception towards trusting consumers who receive nothing but pay through the nose!

Subscribed for a monthly use of Adobe Acrobat DC. Way too complicated to use, attempted to cancel and was charged a $78.00 dollar termination fee! No help when I attempted to contact Customer service stating "No phone support available for this product"! Buyer beware. Adobe will rip you off!

I bought the Adobe Creative Cloud for Individual Annual Plan Paid Monthly ($9.99). Since I don't find myself using the product much, I decided to discontinue the subscription. Now I am being charged 50% of the remaining 10 months ($49.99) to cancel the subscription. Here are the bullets even today on Adobe.com for the plan:

I ordered Adobe Reader for one month for $25, I got a bill for 152.+/- on my credit card for Adobe Lighthouse photoshop. When I called I spent 3 hours talking to a foreign customer service, they said it was a subscription to an AOL account which I do not have any AOL account. I wanted my money back and told them to cancel the service for the Photoshop on the AOL account which I did not have but thought someone had my card number. I talked with three persons on the phone including a supervisor, then was sent to online chat room. Again after spending another hour chatting, they hung up on me. I asked for the AOL address that the photoshop was sent to, they would not give it to me. I asked for a refund for something that I did not have, they refused, they said they would get back to me in 2 business days but never received anything back. I cancel my credit card. It is clear to me that there is fraud going on inside Adobe.

I've bought Adobe products as long as I can remember. I've always loved using them for my art and projects. I used them for teaching as well. Their products are great, but after my experience with my Creative Cloud membership and their customer service, I'm done giving my money to this company. Last year I decided to sign up for their Creative Cloud service. There was a really good deal for the yearly subscription. It's a yearly subscription, but they bill you monthly. A year goes by, I notice on my credit card statement that my monthly bill has gone up about 50%. They don't send you an email alerting you that your yearly subscription is being renewed or of the price increase. You just have to notice yourself on your credit card. Unfortunately for me I noticed at the end of the month and not the beginning. I decided to cancel, which was easy (there was also no warning about cancellation fees that I noticed).

For a college course, my daughter was instructed to get an Adobe Creative Cloud account. She signed up for the Student/Teacher edition in August 2015. Tech support could not get it to work on her computer (a PC), and since it was required for the course, she had to drop the class. After dropping the class she tried to cancel the Adobe subscription and was told she was locked in for the annual contract. Disappointed, but she acknowledged that was the contract, so we were stuck with paying the fees even though we had no way to actually use the service. In May 2016, I called to make sure it wasn't going to auto-renew in August. The rep I spoke to at that time talked me through signing into the account and adjusting the renewal settings. I followed the instructions as directed, while the rep was on the phone with me. I was assured that it would not renew.

My daughter bought Creative Cloud on November 25th 2015. She needed it for use in her Graphics Arts Class at Akron University. The terminology used when signing up gave her no notification that the program would automatically roll over annually. There should be a check box when signing up, agreeing to an annual charge. If you don't check the box, it should expire at the end of the annual contract. It is a deceptive policy that these internet companies frequently use. I never expected a company such as Adobe to practice this deceptive policy. I called and they informed me that she was sent an email 30 days prior to the contract ending. My daughter claims she never got an email and figured the program ended.

I signed up for a 30 day trial for my daughter in the spring of 2016 because she needed the application for a class. I contacted their customer support to cancel once her class was over (which was in may). I contacted customer support to cancel the subscription and was told that I would be charged an early termination fee if I cancelled and that they would see if they could find other offers so I didn't cancel. I told the representative that my daughter no longer used the application and that I wanted just cancel. They ended up giving me 2 months free, so that I would keep the subscription.

I created a "Free" Trial on Adobe Stock on OCT 25, 2016. What I thought it gave me was a Library of images AND the ability to edit them. The "Free" included downloading a Limit of 10 images - a Limit I was fine with... duh. What I did not like about the service once I tried it (I DID THE TRIAL SO I COULD DECIDE IF IT was helpful... Damn it!) was that ALL stock images had "STOCK" across them... OTHERWISE, it would have been a GREAT service.

If you use Adobe CC plans, be very careful with what you choose to use. I accidentally signed up with a monthly plan that was for a year-long contract thinking I'd signed up for a month by month payment plan like I'd had previously. I decided to cancel the plan to save some money, and I was charged a cancellation fee of $109.95. I spoke with their representatives and they literally didn't offer any help. Just told me that since I chose that plan and terminated early, they can't reverse the cancellation or give me back my money. Also doesn't help I was talking with someone who clearly doesn't speak English well. I told him I've been a customer for 10 years and did not intend to sign up with any year-long contract and I've never made any other mistake with choosing their plans/products and they still were just like **.

Adobe contacted me and canceled the subscription, presumably after having seen this review.

Tried to cancel my Creative Cloud yearly plan within 30 days of buying it, because I had intended to buy the month-to-month plan and wanted to switch. Well, instead of refunding me like a law-abiding company, they hit me with a $124.44 USD cancellation fee. I contacted customer support, who finally agreed to waive the cancellation fee. But so far I have not been refunded, and the customer service department has basically given me the runaround.

Adobe NIGHTMARE, signed up for their stock icon access. I canceled within the 30 days but they billed my account $29+ two months before I spotted it and when I called they said they would be nice and let me escape for $149 special price since I was a long term client which I was not. If you don't pay they report on one's credit report. Dirty game they play and once you start trying to resolve it they send 50 emails with reference numbers, case numbers, phone calls, more emails saying they do not exactly understand what I am trying to do and before you know it they wear you out and your email inbox is full of their gibberish and it's just easier to pay the $149 but what a gig they have going!!!!

I purchased a one month license to use Photoshop in June for some work-related photo processing (which I paid on my personal cc and was reimbursed for by my employer). I intentionally avoided the "annual plan, prepaid" and "annual plan, paid monthly" because I knew I needed it for less than a few weeks. To make a long story short, in October I noticed Adobe Cloud services had been charging my account since I initially signed up for the services in June.

I had an account with Adobe and when my laptop went down, I let them close my account and thought everything was good until months later when I got a new laptop and created a new account. By this time my credit card number had changed and I knew my first account had been closed due to my card expiring and not being able to change anything due to losing my laptop. When I created my new account Adobe had no issues with double charging me for my new account and my old one. When I brought this to their customer service department's attention they told me that my first account was still active. When I asked them how that was possible I kept getting told to log in with that information to stop the payments.

I purchased Adobe Photoshop CS4 Extended 7 years ago and have used it often. My laptop crashed, causing me to purchased a new one. I installed the application on the new laptop but I cannot run it because it states that my serial number is no longer valid. I contacted Adobe support and they said it is no longer valid and I will either have to find my proof-of-purchase from years ago, or purchase a new license. No other explanation. I will never purchase a product form Adobe again.

Please, be aware about Adobe practices. I did the subscription for ONE YEAR and when I tried to cancel after 1 year, they wanted me to pay 50% of the next term. Because they AUTOMATICALLY RENEW MY PLAN!!! My original plan was to stop the plan for some months and then sign up again. But now, I WILL NEVER EVER do any kind of business with Adobe.

Unfortunately I can only add the same unsatisfying experience as anybody else on this site. I've subscribed to AI in June. Initially I had problems to access the software because I used a different email before. In the chat I've asked them to cancel on account as suggested in their own FAQs. It didn't happen until now. It took them over a week to solve my problem but they would not extend my subscription. After this experience I've asked them in the chat to cancel my subscription because I was already very unsatisfied. When I recently checked my credit card details I found out that they kept charging my card! That's an additional 5 months already. In all my chat discussions I had with them so far they weren't able to find my payments. Even with all details I gave them. Can you believe that? I wonder how they registered the first payment?!

I had two individual memberships with Adobe. I was contacted by phone with an offer for a better rate on the $79 membership. I accepted. Next thing I know, I'm being billed for $207, in addition to the $59 other individual membership. I contacted Adobe to cancel the team membership. I was told I had made an annual commitment and could not cancel for another eleven months. I said, that I would contact an attorney and file complaints. I was then told that Adobe had just billed me for a month and that I should wait a week and call back and cancel then or the system might interpret my payment as a reactivation. I said, "No, I want to cancel today." Then I was told that the system might bill me for another month, in addition to the month I had just paid for. I said, no, they won't cancel me today. I have never used this subscription. It was sold to me under false claims. There was no attempt by Adobe to apologize for any misunderstanding.

I subscribed to Adobe Creative Cloud for a year with the expiration on Sept. of 2016. When the anniversary came around, they auto renewed my subscription without my expressed consent and is now charging me 49.99/month. I caught it after 3 charges because my husband has a subscription. I thought it was his charge. They said they sent me an email about the pending anniversary of renewal. I did not receive it and checked my spam as well. When I called to fix the problem, they said they would charge a 50% annual cancellation fee. When I resisted, they offered me a lesser subscription for 9.99/month but would not let me out of it entirely. I have disputed the charges with my credit card company since I'm getting nowhere with Adobe. I included the terms they sent to me when I disputed. It's all good if I "purchased" the subscription. They deceitfully renew it and then I have to adhere to the terms?

After reading this morning reviews I have tried to contact Adobe to get a refund. I cannot reach anyone to get a refund for being charge the day before canceling. I have to email that show I canceled the membership and I still was charged very next day.

Buyer beware regarding free trials, subscriptions, and the Adobe Creative Cloud. The company uses an adhesion contract to bury its unsavory terms but, fails to accurately describe and disclose their automatic renewal and billing practices and early cancellation fees upfront at the time of purchase. One would expect this behavior from sleazy online sellers - shameful that Adobe has chosen the same practice. This leaves a bad taste in anyone's mouth and based on my own experience that is not unlike others posted here I have permanently switched to other creative product and software companies that treat me with more respect.

I purchased this project for a job I had a couple of years ago and ended about this time last year. I was under the impression that I had cancelled the service then, but obviously their online cancellation system did not go through. Last month I lost my debit card and had to get another one. As I was going through my records to reset up any direct withdrawals I may have had, I discovered that not only was I still getting charged for adobe acrobat, but that I had been paying for it every month for the past year. Obviously, I am to blame for not noticing beforehand. However, seeing as I was setting up a new card anyway, I thought it would be the end of that. A week or so later I received an email requesting I update my payment methods. I responded that I no longer required to service, that I was disappointed that I had been paying for so long, and to please promptly and permanently cancel my account.

DO NOT use this product... they are scammers. I tried to cancel this after purchasing last year, they said I needed to pay a cancellation fee for early termination... so I stuck with it for the rest of the year. Today it was renewed, so I called to cancel and they told me since it already renewed TODAY that I could not cancel this. I am beyond P'o'ed... I contacted PayPal to tell them I do NOT authorize this payment anymore, but I have my doubts on that as well. I may have to even delete my PayPal account if necessary just so this company can quit scamming me... Please do NOT purchase this product.

The company is such a fraud. I purchased the one-year photography plan for college purposes and then I didn't had to use the software anymore so I wanted to terminate my membership. Since then I have contact the company to cancel my subscription and always their staff replied to me that "Sure, we will cancel your subscription and no more further payments will be received." I have been receiving payments every single month even though I have told them to cancel my membership for more than 5 times. They are just making their customers fool and getting money from them. The whole company is a scam.

I purchased the 1 year student-teacher subscription to the Creative Cloud. It was basically required for some coursework at the college. The month-to-month was a bad value and the yearly appeared to be a better value. Had I known how difficult their cancellation policy was and had I read the fine print I would have seen the auto-renewal policy and the prohibitively expensive cancellation fees. Had I known, I would have paid for the overpriced month-to-month and ultimately would have saved money. I've been stuck with this product for 2 years now and it just auto-renewed for its 3rd year because I didn't cancel it in time before the auto-renewal, because I didn't plan my life around dealing with Adobe's product and missed my cancellation window of opportunity by 26 days.

We were required to purchase this software "subscription" in fall of 2015 for a digital arts class my daughter was taking at college. I was convinced that my daughter was wrong about having to purchase online. I thought for sure I could buy at Sam's Club... ha ha... She was correct and we had to buy online. It was less than $200 but I thought that was ridiculous for software that she needed for one semester. This was worse than any book we had to purchase. The software frequently locked up her computer and caused many problems. Don't care to get into all the technical issues because I don't really understand them... Again we were required to buy this for a class.

This company is a scammer. Couldn't get product to work so we cancelled service and switched to...Adobe said that they couldn't refund anything since it was a yearly subscription. THEN ADOBE BILLS FOR ANOTHER YEAR AND REFUSES TO REFUND THE "YEARLY SUBSCRIPTION". ADOBE is a joke, for their $20 scam we will never use them again. I know that I am not alone. Will report to NY Attorney General's Office.

On 10/21/16 I tried to download a new version of Adobe Flash, which is required on almost every website you visit these days, and noticed that they installed McAfee and another program without asking my permission. I hate McAfee and don't want it on my computer. I think that it should be illegal for any company to install 3rd party software on your computer or phone without your consent.

I joined Qooqee 09/2016 for their widgets which are applications or plugins for Adobe Muse website. There has not been 1 widget that I've used from the membership that I've purchased that has actually worked. Qooqee customer service is poor, it's lower than poor. They offer no real help nor resolution to their dysfunctional, non-working products. They have an email support system that allows you to submit a screenshot of what the technical issues are, they reply back with no real-time assistance that eradicate the issue. I have numerous emails to show the many times I've requested assistance for the same products, all I've received is a run around with no resolve. I am a web designer who offers services for my consumers, I've lost customers because I've failed to produce quality timely work.

I work within an in house creative department in a large corporate company. Having used Adobe software particularly Indesign, Photoshop and Illustrator, we were as a team very excited to finally get to upgrade to their cloud system earlier this year. Obviously keen on all the updates to the software, and access to all the resources that come along with it, but one of the biggest selling points for us as a team - 100GB available on the cloud for each user to use anywhere any time, amazing!

Since last July and we are now in October I am trying to make Acrobat DC work on this PC. After 8 support chats, I came to the conclusion that what Adobe wants is my money and when they have it, I become disposable. I am trying now to transfer this license key from one user Adobe account to another one, but it has been already two weeks I am trying without a resolution. I don't know who are those people at support chat, but my 12 years old can do better. I am discarding this license as lesson learned and go with Nitro. Adobe must have the worst support group in the industry. I give them zero.

I contacted Adobe to cancel 3 of 7 seats that I have for my company. We have been using Adobe products since 2007 for web development, graphic design and other various marketing related tasks. And we started using the creative cloud products in 2011 in order to reduce cost and make sure our software is always up to date. As of now I would like to remove 3 of the 7 seats that I have had purchased and Adobe is telling me that I cannot cancel without paying a cancellation fee of 75% of the annual fee. This is truly absurd. I signed a one year agreement 5 years ago, yet they are still holding me to the terms of the one year agreement. I don't even want to cancel my entire account just 3 of the 7 software seats.

I have Adobe Photoshop subscription and I do not use it, so I called to cancel it after almost 2 years thinking that it is more than one year so I will not be charged any cancellation fee. Turned out that the rule is after subscription renewed automatically in one year I am required to pay cancellation fees again. I think it is very unfair. :(

I ordered Adobe Acrobat teacher edition for our education staff in the beginning of July (2016). I was sent an email confirmation with a link to upload the verification documents showing that our staff person is a teacher. I received an approval email but the order never showed up on my Adobe account. I called, was repeatedly transferred, made to re-order the item over the phone, sent more verification request, sent documents, approved again, never received the product again. Called again, transferred again, instructed to go to Support Chat, chatted with them, told the "case escalated" and I would be contacted. Never contacted.

Adobe Acrobat PDF pro tools and readers alike are terrible tools that sit on top of a normal, uninventive file format called PDFs. At one time, maybe PDFs were creative enough to force companies into paying for something they didn't understand, but this thing has run its course. Adobe sits on its fat brand the same Xerox did with copiers. The truth of this company is you'll be dissatisfied at every step. The constant upsells and advertising. The sneaky bundling of software products you don't need. The invasive, daily requests that remind you to pay for something during a trial period.

I contacted them concerning a payment and they were very rude to me and spoke to me as if I were an idiot. After I cancelled my plan because I had no longer needed to use the product they took $94 out of my account as cancellation fees. This is absolutely appalling and I DO NOT recommend this app to anyone unless you enjoy having a ridiculous amount of money taken from your account. It is especially hard if you are a university student who can't afford much. The $94 taken from my account resulted in a late payment for rent, and I had to fork out of my savings to pay it in time. Not happy at all.

My bank account was automatically deducted $20 for "ADOBE". I don't recall having authorized this transaction and I never do for any product unless "forced to" by the company from which I'm purchasing a product. Since I didn't recognize this payment I have tried calling Customer Care Service. Naturally, there's a recording that sends you to a new menu and then to another until you can't go any further! It doesn't give you the option to talk to a real person and ask about a billing situation. I am incredibly frustrated and angry that a company such as ADOBE doesn't provide the customer with basic attention. NOBODY answers and there's no way I can find out what I'm paying for and WHY? If I did authorize this payment, at least I want to know what I purchased. I feel abused!

This is the WORST company I have ever experience customer service-wise. Oh, the customer didn't realize it was an annual plan and only used it for less than 20 days? Let's give him a huge ** $44 cancellation fee. This company is beyond a joke, and I will never use their services again. Not to mention, I could barely understand every single representative. All this is Adobe scamming their unsuspecting customers out of more money to feed off of their dying payment system. Screw you Adobe, and your products.

I purchased an Adobe Cloud for 14.95 per month and my card was charged over a 100 dollars! I cancelled my account after one month and was billed another 14.95 plus 75.00 dollars. Watch out for these snakes. They are not telling you that your credit cards will be charged without your permission! I could find nothing saying I was committed for one year and to top it off they cancelled my access to something I paid for!

I was kept transferring to different people, One of the rep gave me the number: 1800-642-3263 to seek help. I innocently believed her and called this number to resolve my issue, I was shocked to hear that I was connected to some Vulgar recording... I called back to Adobe (India office) and demanded to speak with Supervisor and finally he resolved my issue. If Adobe Call center India keep giving vulgar number, It will damage Adobe's good reputation for sure. My call was made between 12.30 to 1PM (USA timings, 8/22/2016)... I hope Adobe must be keeping the record of tele-conversation; which can help to rectify the issue. Thank you.

I wanted to find out whether the version of Adobe Elements I have on my computer was compatible with Windows 10. After 1 hours pressing every single option on the phone and website, I was unable to get through to anyone. Photoshop Elements are expensive products. This lack of customer support is not acceptable!

BEWARE OF ADOBE STOCK FREE ACCOUNT. I had a free, trial account with Adobe Stock that allowed me to download a number of free images. I mistakenly selected a video instead of an image. This was an easy mistake to make, as the videos appeared alongside the images. I was not offered the chance to confirm the payment, as this has been set up as a one-click transaction (which is generally not the norm online). For example, I did not have the option to log on to PayPal and review/confirm the payment, as happens e.g. on eBay. By the time I realized this, I had been billed for $85 for a 7-second video!!!

During our various chats, I suggested a remote access session so that they could diagnose the problem. After numerous escalations, and what amounted to an online chat brawl (LOL), an intelligent Customer Service Rep (CSR) connected me with a technician who knew what he was doing. After a 10-minute remote access session the problem appears to be fixed; The technician explained the problem and confirmed that the problem had been solved. I was stupefied. I certainly appreciate this. One must wonder however why Adobe would have a CSR spend hours on pointless chats, torture their customers, destroy confidence in their brand, when the solutions aren't difficult. Maybe someone at Adobe can explain this to their customers. Based on other reviews there seems to be no shortage of unhappy customers.

Customer service is horrible! When I told this man my problem is responded with short "ok's" and that's it. Then ten minutes later he would type a short, unhelpful response. It was very obvious to me he wasn't even an expert on the software. Finally he disappeared for such a long period (without saying anything) that I asked if he was still there. Then he just said he didn't know what to do. As if that isn't bad enough, why wouldn't he at least say that sooner instead of just going MIA and letting me sit there waiting like a fool. I usually try to give people the benefit of the doubt but this was ridiculous. Hour of work wasted because the software doesn't work. My conclusion is a bug and they know there is no solution. After reading these complaints it looks like I won't be getting any money back either. Despite the fact the program is simply not working. Not cool Adobe!

I have been trying to get help with my current issue with CS3. It's worked without any issues for years, and suddenly I get an error message: "Licensing for this product has stopped working". Their service is a chat with someone from another country with sketchy english skills at best. The solution was update your software!! They also suggested I go to their forum. I did; there were pages and pages of people with the exact same problem - non resolved. What a horrible, horrible company to do business with.

The organizer is very slow even with small catalog of photos. This is a KNOWN issue with PSE14. I upgraded from PSE11. Not happy. No support or responses on their website. Not happy! The editor seems ok but the organizer is horrid. Guess I could use the old organizer but have put in 300 new photos since getting 14... An UPDATE needs to be done so all of us who have had this problem can get some satisfaction.

I work for an educational organisation. So I was able to buy a year subscription for +/-20 euro a year. After this period I received a mail that the yearly subscription extends for 25 euro. It did not mention a monthly description. Afterwards my credit card was charged for 30,24 euro a month. This I call theft.

I specifically subscribed for a one month subscription to ADOBE PDF TRANSFER DC. My credit union records and their "INVOICE" shows a $28.88 charge. The entry into the application specified a lower rate for an Annual Subscription something in the neighborhood of 12 or close to $13.00. I chose a one month subscription for which they charged $29.88. However when I reference other links I am subscribed for a year. I presume a year at the $29.88 per month.

Pure garbage. I have a subscription that I pay $15.00 a month for and you cannot even edit an X out of the document I am working on. To make matters worse Adobe cannot fix it either. The last time I was online on a Saturday because you cannot reach a live person on the phone on a Saturday. They could not fix it so they disconnected the conversation. Horrible customer service. I have contacted the BBB and Consumer Affairs about this already. My next call is to the credit card company to dispute any charges for this absolutely WORTHLESS Piece of GARBAGE. STAY AWAY FROM ADOBE DC. IT IS PURE GARBAGE!!!

I have had an ongoing issue with Adobe that has YET to be rectified. I have tried everything. Their customer CHAT is useless. I've escalated my case three times, been assured that someone from Adobe would contact me within 2-3 business days, then again I was assured that I would be contacted within 24 hrs. NO ONE from Adobe has ever contacted me. I have been a long-time member of their Creative Cloud membership and I had never had this complaint before. I suspect that like many companies who are trying to cut costs, they have moved their entire support to India/Philippines, etc and despite basic rudimentary English skills, their customer service seems to have completely dropped off. I want nothing to do with them and wish there was another route.

WORSE SERVICE EVER! I work in education and have been trying to get my tax refund since May 31st. I am always being transferred to India and am unable to communicate with someone in the US. They keep putting me off for my tax refund. I found the number for corp and I called to San Jose and the receptionist could not give me someone in the USA or Corporation to speak with! I have never been treated so rudely! I think you need to learn customer service from Amazon! #Adobeworsecustomerserviceever #Amazonknowshowtodocustomerservice - This is by far the worse customer service I have ever had.

Pros: 1. My designers liked the conveniency of Cloud software and updates across multiple devices, including the ability to access it from their own computers and mobiles. Cons: 1. As the purchasing enterprise, I did not get copies of the work I hired people for; because Adobe gives designers (even the ones I hired) the option of a.) storing it on cloud, or b.) downloading to their device. So why did I pay a 39.99 per/month team management fee?

Worst customer service by far! I paid for a subscription of the Adobe Illustrator on 5/24 (month by month payment basis) and decided to cancel it today so that I wouldn't get charged for the next month as I only needed it for this month. By cancelling the membership, I didn't realize that my access to Illustrator for the rest of the billing period would be cancelled as well. What kind of company does that? It's called stealing money. Don't buy from this company! Upon contacting customer support, the agent simply told me I would need to place a new order. No, I am not placing a new order. For a huge company, you would think they would put a little more effort in their customer service.

I've used Adobe products for over 10 years and was always very happy with them until recently. In the past I could purchase upgrades for Photoshop Elements rather than pay full price for a new version, but they no longer let me do that which really sucks when you buy a new computer and can't transfer your existing applications. And the customer service is absolutely horrendous. When I did finally break down and decided to purchase the latest version of Elements (after downloading the 30-day trial), there was some unexplainable glitch with my order and I did not receive a serial number.

I recently subscribed to the Adobe Creative Cloud for an ongoing project. I already have Photoshop and Acrobat Reader installed but I was required to uninstall them and download it again through Adobe Creative Cloud even though it was the same version already. I should have no problems with that, however, my download took more than 3 hours and I have to redownload it several times because of some errors indicated in the Adobe Creative Cloud window. I ended up just leaving my computer turned on to install the photoshop. And, I guess it's a really smart way to milk everyone's cash by turning it into subscription basis instead of just paying for licenses only if there are updates.

I had a problem getting my subscription activated after updating my credit card info (it had expired). None of the programs will open without a message popping up to activate my subscription. So, I contacted customer service on May 13. They told me the case was sent on to someone who could resolve the issue and that it would be done in 2-3 business days. Day 3, and I still had heard nothing so I sent a message on my service page on my account. It says expect a reply in 24 hours, yet nothing.

I work for a school and had my school credit card charged for a full year subscription to creative cloud ($500). All of our CC accounts had been cancelled so I wasn't sure why it was there. I called and they did find the charge and would credit it if I knew the email address that it was linked to. We have over 800 email accounts in the school and I didn't know which one the charge was connected to, obviously one of the accounts was not cancelled. Anyways, Adobe would not give me the email address that it was connected to. They wanted me to guess the account. I told them my dilemma, having over 800 accounts to guess from, I have the correct email domain name, but they wouldn't tell me the email address, said it was for security. After going through many escalations, the best they could do is cancel the account, which is fine, however, they still won't tell me the email address and will not refund the money.

For complicated reasons I was unable to get into my account. When I attempted to sort out the problem I found the person it got using chat did not understand and asked for an error message which I never got because I simply wasn't able to even get to the point that I would get an error message. (I often find that chat people generally don't read with comprehension what the customer writes and that appeared to be so in this case.) After searching through its online help pages I could find nothing relevant to my "convert" service although it appeared that I needed to do so to get knowledgeable assistance. So I called the customer service number. That resulted in my given instructions to go back online for help. When it was clear that those instructions just brought me to the dead ends I'd hit earlier, I called back. Again I was told that I needed to go online.

As a student I enrolled in a year membership of Adobe Creative Cloud. It was for $225 at a student rate. Without informing me, invoicing me, or confirming me, they renewed the membership for nearly double that. When I got my credit card statement, I queried it. They said that because I did not query it within 5 days of the charge, I am stuck with paying it. There is no way I could have known they charged me. I am reporting it as fraud to my credit card. LESSON: if you have to use them, cancel your card after you charge it so they do not have access to renew without telling you.

The WORST customer service the last couple of years and only getting "more" so. I believe it is the introduction of ADOBE DC plus the change in what they believe is customer support. Who are the execs making these horrible decisions? I have had chronic issues with Adobe Acrobat Pro 11. I used it fine last night. This morning I cannot open any pdf's. I can save a word document as a pdf but won't open. I check out their forums. I am not a stranger to this issue. It has happened chronically since ADOBE DC happened. I have purchased 3 separate licenses for the EXACT same product. Then I learned too that it was ADOBE not supporting their products on the back end. They want you to buy the monthly subscription at an outrageous amount (comparatively speaking).

I've had the worst experience with Adobe. It was a huge mistake purchasing their apps. It is not even the customer service that I would complain about, it's the amount of money they charge people for a single app and let alone the cancellation fees. Their cancellation policy should be READ! before making a purchase because companies like this purposely designed things in a way that consumers fail to read the fine prints carefully. I purchased 2 apps from Adobe which was $19.00 a month for each not knowing that there was a cancellation fee of $99 for each. Of course everything was written on fine prints so I clearly made that mistake for not reading it before purchasing the monthly membership.