Adobe Reviews

Along with all the other consumers here, I signed up for a one-year membership. After 6 months, I was done with it and went to the site to ensure there was no auto-renew. I could find no information regarding auto-renew. I went back 3 days after my annual membership was over just to be sure and my subscription had magically auto-renewed. And when I tried to cancel the membership, a pop-up told me I would be charged a $167 fee. I just feel sick about the whole thing since I tried to do the right thing as so many others have done and gotten absolutely and criminally robbed. Absolutely no transparency. It's such a violation.

Adobe has hijacked my computer. Every few minutes a popup warns my Photoshop is not genuine. Not only is it genuine, I submitted my Adobe Store receipt. How dare they access my computer for their sales pitch demands. I have no idea what to do with this annoying interference from Adobe.

Adobe student/teacher photoshop - they sign you up for auto renewal and it is almost impossible to cancel. I didn't know the "window" so kept missing it. Finally, March 1 this year went online to chat to cancel (can't call to cancel, have to chat) after waiting over 1 hour (honestly) I started chatting with Nagar, who didn't know how to help me and never responded, every 5 min I had to ask if he was still there. After 20 min, I was transferred to another rep who took 2 min to cancel account. BE CAREFUL students when signing up for Adobe products, they keep charging you and make it impossible to cancel.

I signed up for a free trial of Adobe Stock in December as a graphic design student. They signed me up for subscription without notifying me following the end of the trial for a whole year (not month to month like they said when I signed up). As a college student I cannot afford the ridiculous cost of their stock images, and I never used a single one in the time frame that I was unknowingly being charged. When I went to cancel subscription, I was going to be hit with a $200 cancellation fee, which is even more insane for a service I never even used.

I had a membership for the online subscription of Adobe Creative Cloud. In January the charge of $390.92 appeared on my credit card statement. It says on the Adobe web page that if you cancel an automatic subscription within 14 days, you will be issued a full refund. I immediately logged on (within the 14 days) to cancel. However no refund was issued to my card. I tried to rectify this via their chat inquiries, but the representative said no refund could be issued because that only applies to "new memberships." Again, that is not what it says on the website. I then asked for a number to call and there I was told I would only get a partial refund. They needed to deduct the monthly charges because I did not call them to cancel. Nowhere does it say that canceling online requires a phone call as well. This is not acceptable. The fact that they can have information stating how to cancel online and then not adhere to it is unethical.

Nice and not so nice to see so many other people fighting this. I share an account with the account holder and we have been fighting with adobe all week about me being charged on MY card when MY card is nowhere on the account anymore. The account holder has his on it yet they refuse to charge it. I have tried talking with adobe and they keep running me in circles and ignoring me. So as of tonight, I filed a complaint with the BBB and hope to get some resolution after that. I will be calling my bank and informing them that adobe does not have authorization to use my card for charges. I also informed adobe techs and they don't seem to care. They keep telling me to update the card info which has been done MONTHS ago and still has the account holder's card on file yet they continue to charge me. That is FRAUD and is being filed as such. Adobe had their chance to address it now I'm getting BBB involved.

I´m glad that in the end the problem is solved. I just wish it didn´t take this long.

Adobe Acrobat XI Pro For Mac - I bought this through Price Tag Canada and paid good money for it, but suddenly the license was revoked without recourse and compensation. The license was perfectly valid when purchased and they kept my money sure enough, but now they want me to pay for a new programme. If this is a problem with a distributer they should not penalize customers retroactively, but they will do what they can get away with. What guarantee do I have that they won't pull the same stunt again in a year like they just did now if I buy something new? They count on people not bothering to sue over a few hundred dollars, but a class action would teach them a lesson. In the meantime, avoid like the plague.

I have had a reoccurring charge from a Adobe that is under someone else's name that hits my credit card monthly. I told this person I would no longer pay for their Adobe service after a certain date. Despite this, they signed up for a year service without my knowledge. Adobe is telling me I am not authorized to cancel the account or make payment changes because it is not under my name. I am telling them they are not authorized to charge my card! This is fraudulent. I never agreed to pay this and I am not able to cancel these charges.

Was looking to buy Illustrator and Indesign for personal use and now they try to charge a monthly fee. Sorry but software and hardware should be a one time deal. Isn't buy the software enough. Going to find similar software somewhere else, where I can actually own it. The rest of the software is going to crap just like Adobe Reader has a long time ago.

I purchased the CC package for Adobe Photoshop and Illustrator to do some work for a client. I stupidly decided to do the one-year subscription, thinking that it would be easy to unenroll in it after the year was up. Boy was I mistaken. I realized after receiving an "Auto-Renewal" email that I had been auto-renewed for another year ($30/mo, which over a year is nothing to sneeze at)! I had no intention of using Photoshop or Illustrator at any point in the next year, so I contacted customer service to cancel the renewal.

This is the second time adobe begins a subscription service without my consent. I cancelled, and guess what? They charged me an early cancellation fee. After I cancelled, only then was I given the option to chat. The chat person quoted their terms and conditions, instead of refunding me the charges. Essentially, adobe said that they cannot refund me the charges because I signed up, but I did not. My credit card company was much more understanding and they said that they will dispute the charges. These business practices are becoming more common. I have seen them with SplashID, and with Vonage.

I have been using Adobe products for about 4 years, and just terminated my Cloud membership. When doing so, I received a message that early termination within my contract was $225, which seems very excessive, considering I rarely used their products last year. Naturally I called Adobe and was connected to a Customer service rep who was very defensive and nonappreciative of my years of forking over $600 annually. After a very unfruitful conversation, I did a little research on their 'auto renew' feature, which basically extends the contract automatically and conveniently charges your card and binds you to a digital contract, a process which is only mentioned in the fine print of an email. Autorenew seems like a sneaky way to bind customers to another contract and x months worth of payments; to me a ploy which benefits Adobe, not the customer. Very negative experience after years of being a loyal customer.

My friends always used to make fun of me stating that I was a fool to pay through my nose for licensed software. But, being an ethical person, I always bought software even if I was paying top dollar for it. But, companies like Adobe are making me question that very stand. I recently bought Acrobat CC and Photoshop CC for a monthly subscription fee of AED 77 and AED 55. I really wanted only Photoshop and so after 2 days, I decided to cancel my subscription as I found a cheaper plan on their website for Photoshop. I therefore cancelled the first two orders and placed a new order for their photography plan by paying an annual fee of AED 444. All three subscriptions had individual order numbers.

My daughter, a college student, recently purchased this product to assist with a final exam. When she realized it did not suit her needs she canceled the subscription and an additional 10 months of fees were deducted from my account. When we called customer service, less than 12 hours after cancellation, we were told that the additional fees withheld from my account were the cancellation fee. We then requested not to cancel since the amount that we paid between the initial payment and the cancellation fee were the equivalent of an entire year subscription. Customer service stated that the cancellation was already in progress and that we could not cancel and the only way we could receive a refund was to purchase another product.

I signed up for a free account via Adobe. I was then asked to enter my CC number, which I did. Thereafter, I was immediately charged 14.99 for the Creative Cloud Service, for which I contacted Adobe immediately via their online chat system. I was told that they would cancel this charge/membership the same day. However, I continued to receive recurring charges for 14.99 on my CC in November, December and January. Each time, I contacted Adobe and they told me the account would/is now cancelled.

I tried Adobe Stock for a few days during a free trial just to use one picture. Then I 'unsubscribed' on my computer. I thought this would stop the subscription and forgot all about it until I noticed them taking $30 a month out of my PayPal for the plan. I don't always check my paypal and they had $60 before I noticed. Sure they would be reasonable and cancel my subscription to Adobe Stock, I contacted them via the chat. I chatted with two different people and neither one of them could help me without charging me a whopping $134.96 cancellation fee. Word of warning to other users of Adobe products, they hide the conditions of these free trial promotions.

I have tried their products in the past... Great products, but, such belligerent customer service. Trying to cancel meets with an imperative by Adobe to continue charging. Adobe is magnanimously unethical. I am being forced to have my cc charged 39.98 per month for one full year, and I strongly see Adobe continuing to charge after the one year limit. They are a disgrace to the global community of faithful consumers, and will haunt you financially, forever. I don't even have the monthly product on my computer anymore, and still I get charged. I propose a class-action law suit against Adobe for deception towards trusting consumers who receive nothing but pay through the nose!

Subscribed for a monthly use of Adobe Acrobat DC. Way too complicated to use, attempted to cancel and was charged a $78.00 dollar termination fee! No help when I attempted to contact Customer service stating "No phone support available for this product"! Buyer beware. Adobe will rip you off!

I bought the Adobe Creative Cloud for Individual Annual Plan Paid Monthly ($9.99). Since I don't find myself using the product much, I decided to discontinue the subscription. Now I am being charged 50% of the remaining 10 months ($49.99) to cancel the subscription. Here are the bullets even today on Adobe.com for the plan:

I ordered Adobe Reader for one month for $25, I got a bill for 152.+/- on my credit card for Adobe Lighthouse photoshop. When I called I spent 3 hours talking to a foreign customer service, they said it was a subscription to an AOL account which I do not have any AOL account. I wanted my money back and told them to cancel the service for the Photoshop on the AOL account which I did not have but thought someone had my card number. I talked with three persons on the phone including a supervisor, then was sent to online chat room. Again after spending another hour chatting, they hung up on me. I asked for the AOL address that the photoshop was sent to, they would not give it to me. I asked for a refund for something that I did not have, they refused, they said they would get back to me in 2 business days but never received anything back. I cancel my credit card. It is clear to me that there is fraud going on inside Adobe.

I've bought Adobe products as long as I can remember. I've always loved using them for my art and projects. I used them for teaching as well. Their products are great, but after my experience with my Creative Cloud membership and their customer service, I'm done giving my money to this company. Last year I decided to sign up for their Creative Cloud service. There was a really good deal for the yearly subscription. It's a yearly subscription, but they bill you monthly. A year goes by, I notice on my credit card statement that my monthly bill has gone up about 50%. They don't send you an email alerting you that your yearly subscription is being renewed or of the price increase. You just have to notice yourself on your credit card. Unfortunately for me I noticed at the end of the month and not the beginning. I decided to cancel, which was easy (there was also no warning about cancellation fees that I noticed).

For a college course, my daughter was instructed to get an Adobe Creative Cloud account. She signed up for the Student/Teacher edition in August 2015. Tech support could not get it to work on her computer (a PC), and since it was required for the course, she had to drop the class. After dropping the class she tried to cancel the Adobe subscription and was told she was locked in for the annual contract. Disappointed, but she acknowledged that was the contract, so we were stuck with paying the fees even though we had no way to actually use the service. In May 2016, I called to make sure it wasn't going to auto-renew in August. The rep I spoke to at that time talked me through signing into the account and adjusting the renewal settings. I followed the instructions as directed, while the rep was on the phone with me. I was assured that it would not renew.

My daughter bought Creative Cloud on November 25th 2015. She needed it for use in her Graphics Arts Class at Akron University. The terminology used when signing up gave her no notification that the program would automatically roll over annually. There should be a check box when signing up, agreeing to an annual charge. If you don't check the box, it should expire at the end of the annual contract. It is a deceptive policy that these internet companies frequently use. I never expected a company such as Adobe to practice this deceptive policy. I called and they informed me that she was sent an email 30 days prior to the contract ending. My daughter claims she never got an email and figured the program ended.

I signed up for a 30 day trial for my daughter in the spring of 2016 because she needed the application for a class. I contacted their customer support to cancel once her class was over (which was in may). I contacted customer support to cancel the subscription and was told that I would be charged an early termination fee if I cancelled and that they would see if they could find other offers so I didn't cancel. I told the representative that my daughter no longer used the application and that I wanted just cancel. They ended up giving me 2 months free, so that I would keep the subscription.

I created a "Free" Trial on Adobe Stock on OCT 25, 2016. What I thought it gave me was a Library of images AND the ability to edit them. The "Free" included downloading a Limit of 10 images - a Limit I was fine with... duh. What I did not like about the service once I tried it (I DID THE TRIAL SO I COULD DECIDE IF IT was helpful... Damn it!) was that ALL stock images had "STOCK" across them... OTHERWISE, it would have been a GREAT service.

If you use Adobe CC plans, be very careful with what you choose to use. I accidentally signed up with a monthly plan that was for a year-long contract thinking I'd signed up for a month by month payment plan like I'd had previously. I decided to cancel the plan to save some money, and I was charged a cancellation fee of $109.95. I spoke with their representatives and they literally didn't offer any help. Just told me that since I chose that plan and terminated early, they can't reverse the cancellation or give me back my money. Also doesn't help I was talking with someone who clearly doesn't speak English well. I told him I've been a customer for 10 years and did not intend to sign up with any year-long contract and I've never made any other mistake with choosing their plans/products and they still were just like **.

Adobe contacted me and canceled the subscription, presumably after having seen this review.

Tried to cancel my Creative Cloud yearly plan within 30 days of buying it, because I had intended to buy the month-to-month plan and wanted to switch. Well, instead of refunding me like a law-abiding company, they hit me with a $124.44 USD cancellation fee. I contacted customer support, who finally agreed to waive the cancellation fee. But so far I have not been refunded, and the customer service department has basically given me the runaround.

Adobe NIGHTMARE, signed up for their stock icon access. I canceled within the 30 days but they billed my account $29+ two months before I spotted it and when I called they said they would be nice and let me escape for $149 special price since I was a long term client which I was not. If you don't pay they report on one's credit report. Dirty game they play and once you start trying to resolve it they send 50 emails with reference numbers, case numbers, phone calls, more emails saying they do not exactly understand what I am trying to do and before you know it they wear you out and your email inbox is full of their gibberish and it's just easier to pay the $149 but what a gig they have going!!!!

I purchased a one month license to use Photoshop in June for some work-related photo processing (which I paid on my personal cc and was reimbursed for by my employer). I intentionally avoided the "annual plan, prepaid" and "annual plan, paid monthly" because I knew I needed it for less than a few weeks. To make a long story short, in October I noticed Adobe Cloud services had been charging my account since I initially signed up for the services in June.

I had an account with Adobe and when my laptop went down, I let them close my account and thought everything was good until months later when I got a new laptop and created a new account. By this time my credit card number had changed and I knew my first account had been closed due to my card expiring and not being able to change anything due to losing my laptop. When I created my new account Adobe had no issues with double charging me for my new account and my old one. When I brought this to their customer service department's attention they told me that my first account was still active. When I asked them how that was possible I kept getting told to log in with that information to stop the payments.

I purchased Adobe Photoshop CS4 Extended 7 years ago and have used it often. My laptop crashed, causing me to purchased a new one. I installed the application on the new laptop but I cannot run it because it states that my serial number is no longer valid. I contacted Adobe support and they said it is no longer valid and I will either have to find my proof-of-purchase from years ago, or purchase a new license. No other explanation. I will never purchase a product form Adobe again.

Please, be aware about Adobe practices. I did the subscription for ONE YEAR and when I tried to cancel after 1 year, they wanted me to pay 50% of the next term. Because they AUTOMATICALLY RENEW MY PLAN!!! My original plan was to stop the plan for some months and then sign up again. But now, I WILL NEVER EVER do any kind of business with Adobe.

Unfortunately I can only add the same unsatisfying experience as anybody else on this site. I've subscribed to AI in June. Initially I had problems to access the software because I used a different email before. In the chat I've asked them to cancel on account as suggested in their own FAQs. It didn't happen until now. It took them over a week to solve my problem but they would not extend my subscription. After this experience I've asked them in the chat to cancel my subscription because I was already very unsatisfied. When I recently checked my credit card details I found out that they kept charging my card! That's an additional 5 months already. In all my chat discussions I had with them so far they weren't able to find my payments. Even with all details I gave them. Can you believe that? I wonder how they registered the first payment?!

I had two individual memberships with Adobe. I was contacted by phone with an offer for a better rate on the $79 membership. I accepted. Next thing I know, I'm being billed for $207, in addition to the $59 other individual membership. I contacted Adobe to cancel the team membership. I was told I had made an annual commitment and could not cancel for another eleven months. I said, that I would contact an attorney and file complaints. I was then told that Adobe had just billed me for a month and that I should wait a week and call back and cancel then or the system might interpret my payment as a reactivation. I said, "No, I want to cancel today." Then I was told that the system might bill me for another month, in addition to the month I had just paid for. I said, no, they won't cancel me today. I have never used this subscription. It was sold to me under false claims. There was no attempt by Adobe to apologize for any misunderstanding.

I subscribed to Adobe Creative Cloud for a year with the expiration on Sept. of 2016. When the anniversary came around, they auto renewed my subscription without my expressed consent and is now charging me 49.99/month. I caught it after 3 charges because my husband has a subscription. I thought it was his charge. They said they sent me an email about the pending anniversary of renewal. I did not receive it and checked my spam as well. When I called to fix the problem, they said they would charge a 50% annual cancellation fee. When I resisted, they offered me a lesser subscription for 9.99/month but would not let me out of it entirely. I have disputed the charges with my credit card company since I'm getting nowhere with Adobe. I included the terms they sent to me when I disputed. It's all good if I "purchased" the subscription. They deceitfully renew it and then I have to adhere to the terms?

After reading this morning reviews I have tried to contact Adobe to get a refund. I cannot reach anyone to get a refund for being charge the day before canceling. I have to email that show I canceled the membership and I still was charged very next day.

Buyer beware regarding free trials, subscriptions, and the Adobe Creative Cloud. The company uses an adhesion contract to bury its unsavory terms but, fails to accurately describe and disclose their automatic renewal and billing practices and early cancellation fees upfront at the time of purchase. One would expect this behavior from sleazy online sellers - shameful that Adobe has chosen the same practice. This leaves a bad taste in anyone's mouth and based on my own experience that is not unlike others posted here I have permanently switched to other creative product and software companies that treat me with more respect.

I purchased this project for a job I had a couple of years ago and ended about this time last year. I was under the impression that I had cancelled the service then, but obviously their online cancellation system did not go through. Last month I lost my debit card and had to get another one. As I was going through my records to reset up any direct withdrawals I may have had, I discovered that not only was I still getting charged for adobe acrobat, but that I had been paying for it every month for the past year. Obviously, I am to blame for not noticing beforehand. However, seeing as I was setting up a new card anyway, I thought it would be the end of that. A week or so later I received an email requesting I update my payment methods. I responded that I no longer required to service, that I was disappointed that I had been paying for so long, and to please promptly and permanently cancel my account.

DO NOT use this product... they are scammers. I tried to cancel this after purchasing last year, they said I needed to pay a cancellation fee for early termination... so I stuck with it for the rest of the year. Today it was renewed, so I called to cancel and they told me since it already renewed TODAY that I could not cancel this. I am beyond P'o'ed... I contacted PayPal to tell them I do NOT authorize this payment anymore, but I have my doubts on that as well. I may have to even delete my PayPal account if necessary just so this company can quit scamming me... Please do NOT purchase this product.

The company is such a fraud. I purchased the one-year photography plan for college purposes and then I didn't had to use the software anymore so I wanted to terminate my membership. Since then I have contact the company to cancel my subscription and always their staff replied to me that "Sure, we will cancel your subscription and no more further payments will be received." I have been receiving payments every single month even though I have told them to cancel my membership for more than 5 times. They are just making their customers fool and getting money from them. The whole company is a scam.

I purchased the 1 year student-teacher subscription to the Creative Cloud. It was basically required for some coursework at the college. The month-to-month was a bad value and the yearly appeared to be a better value. Had I known how difficult their cancellation policy was and had I read the fine print I would have seen the auto-renewal policy and the prohibitively expensive cancellation fees. Had I known, I would have paid for the overpriced month-to-month and ultimately would have saved money. I've been stuck with this product for 2 years now and it just auto-renewed for its 3rd year because I didn't cancel it in time before the auto-renewal, because I didn't plan my life around dealing with Adobe's product and missed my cancellation window of opportunity by 26 days.

We were required to purchase this software "subscription" in fall of 2015 for a digital arts class my daughter was taking at college. I was convinced that my daughter was wrong about having to purchase online. I thought for sure I could buy at Sam's Club... ha ha... She was correct and we had to buy online. It was less than $200 but I thought that was ridiculous for software that she needed for one semester. This was worse than any book we had to purchase. The software frequently locked up her computer and caused many problems. Don't care to get into all the technical issues because I don't really understand them... Again we were required to buy this for a class.

This company is a scammer. Couldn't get product to work so we cancelled service and switched to...Adobe said that they couldn't refund anything since it was a yearly subscription. THEN ADOBE BILLS FOR ANOTHER YEAR AND REFUSES TO REFUND THE "YEARLY SUBSCRIPTION". ADOBE is a joke, for their $20 scam we will never use them again. I know that I am not alone. Will report to NY Attorney General's Office.

On 10/21/16 I tried to download a new version of Adobe Flash, which is required on almost every website you visit these days, and noticed that they installed McAfee and another program without asking my permission. I hate McAfee and don't want it on my computer. I think that it should be illegal for any company to install 3rd party software on your computer or phone without your consent.

I joined Qooqee 09/2016 for their widgets which are applications or plugins for Adobe Muse website. There has not been 1 widget that I've used from the membership that I've purchased that has actually worked. Qooqee customer service is poor, it's lower than poor. They offer no real help nor resolution to their dysfunctional, non-working products. They have an email support system that allows you to submit a screenshot of what the technical issues are, they reply back with no real-time assistance that eradicate the issue. I have numerous emails to show the many times I've requested assistance for the same products, all I've received is a run around with no resolve. I am a web designer who offers services for my consumers, I've lost customers because I've failed to produce quality timely work.

I work within an in house creative department in a large corporate company. Having used Adobe software particularly Indesign, Photoshop and Illustrator, we were as a team very excited to finally get to upgrade to their cloud system earlier this year. Obviously keen on all the updates to the software, and access to all the resources that come along with it, but one of the biggest selling points for us as a team - 100GB available on the cloud for each user to use anywhere any time, amazing!

Since last July and we are now in October I am trying to make Acrobat DC work on this PC. After 8 support chats, I came to the conclusion that what Adobe wants is my money and when they have it, I become disposable. I am trying now to transfer this license key from one user Adobe account to another one, but it has been already two weeks I am trying without a resolution. I don't know who are those people at support chat, but my 12 years old can do better. I am discarding this license as lesson learned and go with Nitro. Adobe must have the worst support group in the industry. I give them zero.

I contacted Adobe to cancel 3 of 7 seats that I have for my company. We have been using Adobe products since 2007 for web development, graphic design and other various marketing related tasks. And we started using the creative cloud products in 2011 in order to reduce cost and make sure our software is always up to date. As of now I would like to remove 3 of the 7 seats that I have had purchased and Adobe is telling me that I cannot cancel without paying a cancellation fee of 75% of the annual fee. This is truly absurd. I signed a one year agreement 5 years ago, yet they are still holding me to the terms of the one year agreement. I don't even want to cancel my entire account just 3 of the 7 software seats.

I have Adobe Photoshop subscription and I do not use it, so I called to cancel it after almost 2 years thinking that it is more than one year so I will not be charged any cancellation fee. Turned out that the rule is after subscription renewed automatically in one year I am required to pay cancellation fees again. I think it is very unfair. :(

I ordered Adobe Acrobat teacher edition for our education staff in the beginning of July (2016). I was sent an email confirmation with a link to upload the verification documents showing that our staff person is a teacher. I received an approval email but the order never showed up on my Adobe account. I called, was repeatedly transferred, made to re-order the item over the phone, sent more verification request, sent documents, approved again, never received the product again. Called again, transferred again, instructed to go to Support Chat, chatted with them, told the "case escalated" and I would be contacted. Never contacted.

Adobe Acrobat PDF pro tools and readers alike are terrible tools that sit on top of a normal, uninventive file format called PDFs. At one time, maybe PDFs were creative enough to force companies into paying for something they didn't understand, but this thing has run its course. Adobe sits on its fat brand the same Xerox did with copiers. The truth of this company is you'll be dissatisfied at every step. The constant upsells and advertising. The sneaky bundling of software products you don't need. The invasive, daily requests that remind you to pay for something during a trial period.

I contacted them concerning a payment and they were very rude to me and spoke to me as if I were an idiot. After I cancelled my plan because I had no longer needed to use the product they took $94 out of my account as cancellation fees. This is absolutely appalling and I DO NOT recommend this app to anyone unless you enjoy having a ridiculous amount of money taken from your account. It is especially hard if you are a university student who can't afford much. The $94 taken from my account resulted in a late payment for rent, and I had to fork out of my savings to pay it in time. Not happy at all.

My bank account was automatically deducted $20 for "ADOBE". I don't recall having authorized this transaction and I never do for any product unless "forced to" by the company from which I'm purchasing a product. Since I didn't recognize this payment I have tried calling Customer Care Service. Naturally, there's a recording that sends you to a new menu and then to another until you can't go any further! It doesn't give you the option to talk to a real person and ask about a billing situation. I am incredibly frustrated and angry that a company such as ADOBE doesn't provide the customer with basic attention. NOBODY answers and there's no way I can find out what I'm paying for and WHY? If I did authorize this payment, at least I want to know what I purchased. I feel abused!

This is the WORST company I have ever experience customer service-wise. Oh, the customer didn't realize it was an annual plan and only used it for less than 20 days? Let's give him a huge ** $44 cancellation fee. This company is beyond a joke, and I will never use their services again. Not to mention, I could barely understand every single representative. All this is Adobe scamming their unsuspecting customers out of more money to feed off of their dying payment system. Screw you Adobe, and your products.

I purchased an Adobe Cloud for 14.95 per month and my card was charged over a 100 dollars! I cancelled my account after one month and was billed another 14.95 plus 75.00 dollars. Watch out for these snakes. They are not telling you that your credit cards will be charged without your permission! I could find nothing saying I was committed for one year and to top it off they cancelled my access to something I paid for!

I was kept transferring to different people, One of the rep gave me the number: 1800-642-3263 to seek help. I innocently believed her and called this number to resolve my issue, I was shocked to hear that I was connected to some Vulgar recording... I called back to Adobe (India office) and demanded to speak with Supervisor and finally he resolved my issue. If Adobe Call center India keep giving vulgar number, It will damage Adobe's good reputation for sure. My call was made between 12.30 to 1PM (USA timings, 8/22/2016)... I hope Adobe must be keeping the record of tele-conversation; which can help to rectify the issue. Thank you.

I wanted to find out whether the version of Adobe Elements I have on my computer was compatible with Windows 10. After 1 hours pressing every single option on the phone and website, I was unable to get through to anyone. Photoshop Elements are expensive products. This lack of customer support is not acceptable!

BEWARE OF ADOBE STOCK FREE ACCOUNT. I had a free, trial account with Adobe Stock that allowed me to download a number of free images. I mistakenly selected a video instead of an image. This was an easy mistake to make, as the videos appeared alongside the images. I was not offered the chance to confirm the payment, as this has been set up as a one-click transaction (which is generally not the norm online). For example, I did not have the option to log on to PayPal and review/confirm the payment, as happens e.g. on eBay. By the time I realized this, I had been billed for $85 for a 7-second video!!!

During our various chats, I suggested a remote access session so that they could diagnose the problem. After numerous escalations, and what amounted to an online chat brawl (LOL), an intelligent Customer Service Rep (CSR) connected me with a technician who knew what he was doing. After a 10-minute remote access session the problem appears to be fixed; The technician explained the problem and confirmed that the problem had been solved. I was stupefied. I certainly appreciate this. One must wonder however why Adobe would have a CSR spend hours on pointless chats, torture their customers, destroy confidence in their brand, when the solutions aren't difficult. Maybe someone at Adobe can explain this to their customers. Based on other reviews there seems to be no shortage of unhappy customers.

Customer service is horrible! When I told this man my problem is responded with short "ok's" and that's it. Then ten minutes later he would type a short, unhelpful response. It was very obvious to me he wasn't even an expert on the software. Finally he disappeared for such a long period (without saying anything) that I asked if he was still there. Then he just said he didn't know what to do. As if that isn't bad enough, why wouldn't he at least say that sooner instead of just going MIA and letting me sit there waiting like a fool. I usually try to give people the benefit of the doubt but this was ridiculous. Hour of work wasted because the software doesn't work. My conclusion is a bug and they know there is no solution. After reading these complaints it looks like I won't be getting any money back either. Despite the fact the program is simply not working. Not cool Adobe!

I have been trying to get help with my current issue with CS3. It's worked without any issues for years, and suddenly I get an error message: "Licensing for this product has stopped working". Their service is a chat with someone from another country with sketchy english skills at best. The solution was update your software!! They also suggested I go to their forum. I did; there were pages and pages of people with the exact same problem - non resolved. What a horrible, horrible company to do business with.

The organizer is very slow even with small catalog of photos. This is a KNOWN issue with PSE14. I upgraded from PSE11. Not happy. No support or responses on their website. Not happy! The editor seems ok but the organizer is horrid. Guess I could use the old organizer but have put in 300 new photos since getting 14... An UPDATE needs to be done so all of us who have had this problem can get some satisfaction.

I work for an educational organisation. So I was able to buy a year subscription for +/-20 euro a year. After this period I received a mail that the yearly subscription extends for 25 euro. It did not mention a monthly description. Afterwards my credit card was charged for 30,24 euro a month. This I call theft.

I specifically subscribed for a one month subscription to ADOBE PDF TRANSFER DC. My credit union records and their "INVOICE" shows a $28.88 charge. The entry into the application specified a lower rate for an Annual Subscription something in the neighborhood of 12 or close to $13.00. I chose a one month subscription for which they charged $29.88. However when I reference other links I am subscribed for a year. I presume a year at the $29.88 per month.

Pure garbage. I have a subscription that I pay $15.00 a month for and you cannot even edit an X out of the document I am working on. To make matters worse Adobe cannot fix it either. The last time I was online on a Saturday because you cannot reach a live person on the phone on a Saturday. They could not fix it so they disconnected the conversation. Horrible customer service. I have contacted the BBB and Consumer Affairs about this already. My next call is to the credit card company to dispute any charges for this absolutely WORTHLESS Piece of GARBAGE. STAY AWAY FROM ADOBE DC. IT IS PURE GARBAGE!!!

I have had an ongoing issue with Adobe that has YET to be rectified. I have tried everything. Their customer CHAT is useless. I've escalated my case three times, been assured that someone from Adobe would contact me within 2-3 business days, then again I was assured that I would be contacted within 24 hrs. NO ONE from Adobe has ever contacted me. I have been a long-time member of their Creative Cloud membership and I had never had this complaint before. I suspect that like many companies who are trying to cut costs, they have moved their entire support to India/Philippines, etc and despite basic rudimentary English skills, their customer service seems to have completely dropped off. I want nothing to do with them and wish there was another route.

WORSE SERVICE EVER! I work in education and have been trying to get my tax refund since May 31st. I am always being transferred to India and am unable to communicate with someone in the US. They keep putting me off for my tax refund. I found the number for corp and I called to San Jose and the receptionist could not give me someone in the USA or Corporation to speak with! I have never been treated so rudely! I think you need to learn customer service from Amazon! #Adobeworsecustomerserviceever #Amazonknowshowtodocustomerservice - This is by far the worse customer service I have ever had.

Pros: 1. My designers liked the conveniency of Cloud software and updates across multiple devices, including the ability to access it from their own computers and mobiles. Cons: 1. As the purchasing enterprise, I did not get copies of the work I hired people for; because Adobe gives designers (even the ones I hired) the option of a.) storing it on cloud, or b.) downloading to their device. So why did I pay a 39.99 per/month team management fee?

Worst customer service by far! I paid for a subscription of the Adobe Illustrator on 5/24 (month by month payment basis) and decided to cancel it today so that I wouldn't get charged for the next month as I only needed it for this month. By cancelling the membership, I didn't realize that my access to Illustrator for the rest of the billing period would be cancelled as well. What kind of company does that? It's called stealing money. Don't buy from this company! Upon contacting customer support, the agent simply told me I would need to place a new order. No, I am not placing a new order. For a huge company, you would think they would put a little more effort in their customer service.

I've used Adobe products for over 10 years and was always very happy with them until recently. In the past I could purchase upgrades for Photoshop Elements rather than pay full price for a new version, but they no longer let me do that which really sucks when you buy a new computer and can't transfer your existing applications. And the customer service is absolutely horrendous. When I did finally break down and decided to purchase the latest version of Elements (after downloading the 30-day trial), there was some unexplainable glitch with my order and I did not receive a serial number.

I recently subscribed to the Adobe Creative Cloud for an ongoing project. I already have Photoshop and Acrobat Reader installed but I was required to uninstall them and download it again through Adobe Creative Cloud even though it was the same version already. I should have no problems with that, however, my download took more than 3 hours and I have to redownload it several times because of some errors indicated in the Adobe Creative Cloud window. I ended up just leaving my computer turned on to install the photoshop. And, I guess it's a really smart way to milk everyone's cash by turning it into subscription basis instead of just paying for licenses only if there are updates.

I had a problem getting my subscription activated after updating my credit card info (it had expired). None of the programs will open without a message popping up to activate my subscription. So, I contacted customer service on May 13. They told me the case was sent on to someone who could resolve the issue and that it would be done in 2-3 business days. Day 3, and I still had heard nothing so I sent a message on my service page on my account. It says expect a reply in 24 hours, yet nothing.

I work for a school and had my school credit card charged for a full year subscription to creative cloud ($500). All of our CC accounts had been cancelled so I wasn't sure why it was there. I called and they did find the charge and would credit it if I knew the email address that it was linked to. We have over 800 email accounts in the school and I didn't know which one the charge was connected to, obviously one of the accounts was not cancelled. Anyways, Adobe would not give me the email address that it was connected to. They wanted me to guess the account. I told them my dilemma, having over 800 accounts to guess from, I have the correct email domain name, but they wouldn't tell me the email address, said it was for security. After going through many escalations, the best they could do is cancel the account, which is fine, however, they still won't tell me the email address and will not refund the money.

For complicated reasons I was unable to get into my account. When I attempted to sort out the problem I found the person it got using chat did not understand and asked for an error message which I never got because I simply wasn't able to even get to the point that I would get an error message. (I often find that chat people generally don't read with comprehension what the customer writes and that appeared to be so in this case.) After searching through its online help pages I could find nothing relevant to my "convert" service although it appeared that I needed to do so to get knowledgeable assistance. So I called the customer service number. That resulted in my given instructions to go back online for help. When it was clear that those instructions just brought me to the dead ends I'd hit earlier, I called back. Again I was told that I needed to go online.

As a student I enrolled in a year membership of Adobe Creative Cloud. It was for $225 at a student rate. Without informing me, invoicing me, or confirming me, they renewed the membership for nearly double that. When I got my credit card statement, I queried it. They said that because I did not query it within 5 days of the charge, I am stuck with paying it. There is no way I could have known they charged me. I am reporting it as fraud to my credit card. LESSON: if you have to use them, cancel your card after you charge it so they do not have access to renew without telling you.

The WORST customer service the last couple of years and only getting "more" so. I believe it is the introduction of ADOBE DC plus the change in what they believe is customer support. Who are the execs making these horrible decisions? I have had chronic issues with Adobe Acrobat Pro 11. I used it fine last night. This morning I cannot open any pdf's. I can save a word document as a pdf but won't open. I check out their forums. I am not a stranger to this issue. It has happened chronically since ADOBE DC happened. I have purchased 3 separate licenses for the EXACT same product. Then I learned too that it was ADOBE not supporting their products on the back end. They want you to buy the monthly subscription at an outrageous amount (comparatively speaking).

I've had the worst experience with Adobe. It was a huge mistake purchasing their apps. It is not even the customer service that I would complain about, it's the amount of money they charge people for a single app and let alone the cancellation fees. Their cancellation policy should be READ! before making a purchase because companies like this purposely designed things in a way that consumers fail to read the fine prints carefully. I purchased 2 apps from Adobe which was $19.00 a month for each not knowing that there was a cancellation fee of $99 for each. Of course everything was written on fine prints so I clearly made that mistake for not reading it before purchasing the monthly membership.

Impossible to communicate. Finally after I got pit bull on them I manage to speak to a manager who was not reading from a script who I could barely understand but he was able to answer my questions instead of redirecting me in an endless loop. The outsourcing is bad for economy but worse for customer service. Way to turn your back on the best part of customer loyalty.

(Adobe products: CC and Adobe BC) Since Adobe went on the renting policy of their products I encourage everyone to stay away from their products and get their business down. This is an absolute rip-off and even the charges are different from country to country which should not be allowed by law. A prosecution should be started.

My son got the subscription to the creative cloud service for $20/month. On realizing that the creative cloud apps from Adobe do not work efficiently on any of the tablet computers - he decided to cancel it within the month or so. I, the father got a bill for $116 as cancellation. So when I called the customer service they told me "too bad". On further digging by me and the legal team - it is clear that Adobe has fraudulently led customers to believe there are no cancellation fees by not mentioning them anywhere on their site for a consumer to make a conscious decision. Technically I have paid $136 for 1 month's usage of apps that do not work: it is not something that we are going to fight for us as well as other consumers who have been fraudulently charged.

Adobe is a joke. They have the worst customer service I have ever experienced! I signed up for this program without knowing what I was getting myself into. I have never used it ONCE and noticed today they have been charging my account 10 bucks a month. I went online to cancel it and had no idea of an early termination fee. There was no warning whatsoever. So I called to get a refund. They will not refund me anything. They also said my service was renewed in January and that I should have received an email. I checked all my emails and never once received an email explaining the service was being renewed or about the early termination fee.

I was set-up with a year plan to creative cloud and found it very hard to use. I am a novice and their video editing program is extremely difficult to use if you are new to the skill, you need three different programs to perform one task. Their tech support is of no help, I am constantly re-routed out of the country for tech support but when you sign up they make sure you are speaking to someone from the USA. When I did figure out how to use something then I would constantly have to call back because the system would have a glitch. It would have been cheaper to burn my money than to purchase this software. I would still be out the money but would have less of a headache.

I'm a professional graphic designer and have been using Adobe products for over 15 years. Like most people, I was not thrilled about their move to the Creative Cloud monthly lease program (for a myriad of reasons) but figured I'd give Adobe the benefit of the doubt. Unfortunately, things have been worse than I thought. First, the software is incredibly buggy. I primarily use Illustrator, Photoshop, and InDesign in my workflow and rarely a day goes by that I don't have some sort of bug-related issue on at least one program. A few times this has resulted in hours of lost work. When they release updates to a program I literally cannot install them without un-installing the earlier iteration. It's crazy but makes perfect sense from Adobe's standpoint. They get paid every month regardless of how well their software works so they have zero intrinsic motivation to ensure their code is tight.

Very deceptive practice. I requested cancel my membership. A new deal was made. I was given a few extra months, and under the impression that my membership would end. I have not used it and they automatically renewed my subscription (informed of fine print). Now I tried to end my membership again and they would not let me go. They said an early termination fee would be charged. I said, "end it." Still my membership continues. NOW with my education I thought that once any contract is amended and it was not disclosed per conversation that the first contract was null and void, meaning they had no right to renew my subscription without permission.

I created an Adobe account for my son 2 years ago. He was 14 at the time. Of course, this account was tied to my bank account. My son, as a student got the $9.99 monthly account. I am now paying $29.99 per month for my son's account. These rate increases were not communicated to the legal owner of the account - me. My son has not used the Adobe products to any great extent and asked me to cancel. I called several times and could not get through. They didn't answer their phones after more than 40 minutes of waiting.

Adobe is bait and switch. They tell you pay by the month cancel any time, and then charge you a premium to cancel. THEY SUCK... go to another company for that photoshop help. GO TO ANY COMPANY BUT ADOBE. Trust me, it happened to me.

I signed up for a creative cloud team contract that my group ended up not needing. I forgot to cancel (several family emergencies all at once - life happened). When I realized I hadn't cancelled, Adobe remained rigid in our contract. Despite not a single software being registered by any user, their policy on my cancellation was to charge me for half the year, and not allow registration of any software. In short, forgetting to make a phone call was going to cost me $140.

Until now, I've been very happy with Adobe products and I currently have a Adobe Cloud subscription for all of the products. My experience with Adobe products dates back to Photoshop CS2. I think that makes me a very loyal customer. About a year ago I asked to speak to someone in Customer Relations who could help me.

While purchasing a Stock photo from Adobe, we had difficulty with it working. We thought we had purchased it the first time, but it wouldn't allow us to download one without a watermark on it. So, my husband tried again and it worked. We were charged twice at $9.99 for the same image. I immediately contacted Adobe through chat and was told that since it was still pending that I would need to contact them back once it posted. I did so this morning and then was told repeatedly that there was nothing that they could do to refund me because both images were used. Now remember, this was the same image, not two separate images. After threatening to cancel my monthly subscription, I was then offered a free image credit which I do not want because I RARELY, like only one other time before, use Adobe Stock. I am highly disappointed with Adobe's customer service. Due to their lack of care for loyal customers I will be cancelling my monthly subscription. Although after reading other reviews, I'm sure that it's bound to be difficult.

I have been paying a monthly fee to Adobe for using Acrobat DC. I only had to use it a few times. I decided to cancel it today and they charged me a cancellation fee after I cancelled it. They did not tell me ahead of time that I would be charged a fee. I started a "chat" with them with absolutely no resolution. I would have kept the Adobe a bit longer to avoid the cancellation fee if I had known about it ahead of time. I think that this is quite the shame and something should be done about it. If anyone knows who I can contact please let me know. I cannot afford added expense for no service.

Aside from the number of times Adobe has charged me after I have paid for more than a month upfront to save costs, I got up early to cancel my account to ensure I can move on Monday. I had to contact support because they charged super early (far earlier than usual). After about 20 minutes of totally wasting my time, and giving me the run around, I was finally told they could not help me with a refund. Complete bs, considering I have had them do it in the past. Not satisfied. Not sure what happened to Adobe, but I don't like the change.

Now that I migrated to Creative cloud and have been since 2013 - and now that my out-of-the box versions of older software are unusable, Adobe, without my consent doubled my subscription fee on renewal of my contract (business tier). They did this without prior warning or consent - DOUBLED! It totally affects our annual budget on software - We were already paying more, but were happy to receive the continual updates.

This is second time this has happened. I bought InDesign and the customer service rep said I would receive an email in 20 minutes so I can download indesign. I have not received the email 24 hours later. I called customer service which took me 20 minutes to get a hold of someone and they don't know what is wrong and can't help me? I am not sure what to do.. This also happened when I purchased Adobe Acrobat pro and took a week for me to get the product. I use Adobe products for work, so I am stuck with them. If there was a competitor that I could go to I would. They are the worst.

My problem echoes that of many of the user reviews I just read. My subscription was renewed without giving prior notice. I saw the charge on my Visa statement and when I chatted (there is no phone number to call) with a customer service rep, I requested that they cancel my account and arrange a refund. I was told they would not provide a refund since it was more than 14 days since I was charged. That would have been impossible since they never notified me and my Visa statement arrived well beyond 14 days of the charge. No order # or case # was provided. There is no reference # on my Visa statement.

Here is what you need to know if you are tempted to "subscribe" to Adobe products: You are committing to a "12-month subscription" (it is actually perpetual) and you will pay a large financial penalty if you attempt to cancel that subscription for any reason. Read their fine print. The subscription is "automatically renewed". Your initial decision to subscribe could lead to a lifetime of credit card billing if you do not deliberately cancel the subscription, and you will pay a cancellation penalty unless you time your cancellation notice very precisely. From my personal experience, Adobe will continue to bill you and automatically renew your subscription even after they have apparently agreed cancel the subscription. Demand that they confirm all requests for cancellation in writing.

I bought Adobe Acrobat Pro to work with PDF forms because I was used to the program at work. When the website kept logging me off because of time due to the amount of time to download the program. So the download would fail. After about 5 tries I was able to finally get the installation process at which point the serial number that was sent to me via email was declared invalid. When I tried to contact customer service I found that if you did not buy the more expensive products you were not able to call on the phone. Apparently if you only spend $500 you are not worth their time.

So here it goes. I signed up for Adobe stock back in Oct 2015. During the first couple days I knew this was not worth the 29.99 month membership. I tried contacting, however the only way was through a chat menu with an Adobe rep. The rep I chatted with said the membership would be in fact cancelled and the 29.99 fee would not be charged moving forward. I very rarely use this credit card and lo and behold I look at the last statement and noticed I have been charged from Oct-Jan @29.99 month.

On 11/27/14, I bought a one-year student subscription to Creative Cloud for my daughter, [email address redacted], as a gift. The account was opened under her email address. I paid for the subscription online using my AmEx card. Neither of us saw anything saying that this would automatically renew if we didn't cancel. Nor did we see anything saying that it would automatically charge my credit card. I do not believe I authorized either of those things. If I had been told about them, because this was a gift, I would not have authorized either of them. This is for two reasons - first, because it was a trial to see if my daughter felt the software was worth paying for at all, and second, because, had she wanted to keep it, I would have had her pay for it herself the next year.

This is the letter I sent to dl-techsupport@adobe.com: "So after I left my job at HGS which deals with Virgin Mobile Customer Care, I started college. I purchase on September 13, 2014 Student teacher discount. A year went by and on September 13, 2015 it renewed for double price. I chatted with an agent explain I could not afford that. What she did was cancelled the 2014 one and created a new purchase in 2015. Now I got sick and had to leave school. I have hardly enough money as it stands and anything will help.

I purchased Adobe Export Pdf services a year ago. Today I got a notification from my bank that my debit card was charged $23.88. I went to my bank account to see who charged my card. Of course it was Adobe. I barely remember the account because I hadn't been on it since I signed up for it. So I searched my email for Adobe to see if I signed up for it. I see a few emails from them saying for me to update my information. The most recent email was December 24th. Then I think about my card number being changed last month because my card was lost/stolen. So I think to myself "How did they get my new card number?"

We are using state of art computers with high-end graphics cards and the fastest SSDs around in a raid configuration. The newer version of Illustrator is unusable. It refuses to move outlined text. Photoshop is now much slower also. The CEO must go. The head programmers have to go. My workstation company will have to drop any support for ADOBE products because the software is unprofessional and buggy. We simply will not support their products under the falsehood that they are professional. The older versions worked and were usable. I'm not sure what has happened. We are looking to Corel to step up and do something. Adobe products have become completely unusable and unbearable. I will be shorting their stock out of spite.

I hate the allow deny on videos. I have deleted all adobe programs on my computer, still get this allow deny crap. How can it be stopped??

I am a power user of Adobe software: I run Creative Cloud on two computers and CS6 on a third. I teach Photoshop and Illustrator and have been using both programs since version 1.0. Last month I purchased an additional stand-alone copy of Acrobat DC so that I could run Acrobat on a fourth computer. Installing Acrobat DC generated warnings that I had exceeded my activation limit for Creative Cloud (2 computers). I contacted Adobe and explained that I had specifically purchased a separate copy of Acrobat DC so that I could run the software on an additional computer. Initially I was told that the activation error was cleared but as soon as I powered up the third computer, it returned.

Adobe ExportPDF - I ordered this product November 2014. I used it for a week and found it didn't work very well -- it is supposed to convert PDF docs to a word format. It doesn't do so very accurately. So, I thought OK $25.00 wasted. A year later they auto-renew on my credit card on November 16. They charge a credit card I don't use very often. I discover the charge and call them on December 7 -- perhaps 3 weeks later. They refuse to reverse the charge. I can only hope they actually cancelled the account. Despite the fact that they can clearly see I haven't logged on to the account in 11 months, they wouldn't reverse the charge.

I purchased a personal account for Creative Cloud over a year ago. The software works well, as anyone who uses it knows, but the company itself is terrible to deal with. For a year I used the personal account for my own projects, but eventually I started using it more and more for work. I convinced my employer that we needed to update the Adobe software we had a work, and so my employer bought a team Creative Cloud membership - and so, I no longer needed my personal Creative Cloud account. I called Adobe in June of 2015 to cancel the membership and I explained the above to the representative. The rep said, "how about we just suspend your account for the time being, that way, if you want to have a personal account again, you'll be locked in at the low price you're currently paying," which was roughly 29 bucks a month. I said sure, sounded fine to do to me.

If it would let me give a worse rating I would. Absolutely do not purchase anything from Adobe and attempt to cancel because they will continue to deduct your bank account for services you cancelled and it is FRAUD! I am so upset. I purchased a creative cloud program and it did not do what I needed it to do. I called back that same day in September to cancel and they assured me it was cancelled. Then, I see a payment coming out again so I call again and am reassured that they will cancel it. Surprise! Surprise! They open a case and it is closed stating the issue has been resolved and they cancelled and my recurring payment. THEN, I shouldn't have been surprised to see the payment come out again for October.

EVER NOTICE ADOBE DO NOT HAVE CUSTOMER FEEDBACK ON ANY OF THEIR PRODUCTS ON THEIR WEBSITE? The reason is Adobe are scam artists; do not buy from them! I signed up for a trial for Adobe Acrobat Pro last year which expired and rendered my subscription useless. Lucky for them in their terms and conditions (they said that they would charge from the first payment & that they don't give out refunds after 14 days (trial period has already ended).

I am complaining because I was charged a fee for a service I do not want because Adobe deducted what they considered a recurring account. In November of 2014 I purchased the software to use it for a signature and it did not work successfully in my system. I was not contacted to let me know this was a recurring account or that a fee would be taken out of my account. This decision of Adobe caused my account to drop below its required amount as per my bank's requirement.

I've tried to stop payment on my Adobe subscription for over 6 months having tried the starter trial. I get a rep in Delhi and I'm sick of this company. They stiff arm me and try to drain me dry. This company sucks.

I have no idea how I got signed up for a free trial of the Adobe Cloud. But when I tried to cancel it, they said I had signed up for an ANNUAL contract. Each customer service representative told me different terms and different prices. I spoke to two people on the phone and more online as apparently no one else answering the phone could help me. Further, this annual contract would automatically renewed unless cancelled. They could not send me a copy of the annual contract I supposedly signed which would give them a legal right to continue to charge me. And would not cancel my service until I wasted significant amounts of my time. Their customer service is inept and unresponsive. Don't deal with this company.

I spent close to an hour with Adobe Support trying to activate my Acrobat XI software. At times I waited 20 minutes for a response. They asked me for my software serial number and when I submitted it they said that it could not be found. The serial number given was exactly what was printed on the software box containing the CD. Anjun Yadev immediately sent a chat saying the chat was over due to my not responding (it was less than a minute). Their support is terrible and show no interest in helping customers with a problem. Such outsourcing problems are typical in the software industry.

Similar to other customer reports about Adobe, when I complained of my credit card having been charged for an automatic renewal fee, following no evidence of my having received a prior notification by email. Adobe did agree to cancel the contract for their software. Customer support agents are not programmed to do anything other than explain company policy which behaviour shows takes advantage of customers who sign up for automatic renewal.

Explained to a rep I was billed for a product I did not order. He kept repeating he was going to help then repeatedly asked for the same information (name and last 4 digits of account number). Told him I wanted a credit for the unrequested software (Sendtrack). After 40 minutes of hold after hold, he told me I had to chat with another department. Did not want to be transferred (and dropped). He could not deliver the credit I asked for. My frustration...hung up, paid the charge and will NEVER do business with Adobe again.

Spent couple hours on phone two different times with Adobe "support." Having issues with Adobe program, BUT they kept telling me to go to store where I bought it originally. I did so after the first call and the tech at the store was amazed that Adobe would actually tell me that the store would fix my issue. I called Adobe "support" a second time and told the person this. BUT they still insisted it was not their problem. Adobe support is the WORST so-called support I have ever experienced! And I have dealt with different supports, including Microsoft, and they ALL were so much better than Adobe!

Do not ever trust Adobe as they are thief and liars!!! 10 months ago I bought the suite online from HK platform. Because of a bug on their website they charged me 5 times. 1.300€!!! I have to contact them several times and every time got in touch with Indian people... Until now got the refund for 3 times and still 1.300€ missing. People have now cease to reply that it is under process. Nobody never apologizes... Maybe 1.300€ is nothing for Company like Adobe but for me it is a lot! I have no other choice than contacting a lawyer... I WILL PURSUE ADOBE AND MAKE THEM PAY.

Adobe has no support that cares about customers. I just spent just today 3 hrs trying to return software that I can't get support for. Never will I buy one thing from them again. I just want a address for return. I don't care if I get money, let them resell it to some other 12,000 idiots.

This company told me they would send me an email warning/advising me that they would charge my account for the next year, but would send me an advisory email first. They failed to warn me via email that they were about to charge my account and did so. When I called them, they said they sent that email of notice. While she was on the phone with me I checked my emails for the last six months. There was no prior notice of an email being sent to me saying they would charge my account for the next year. When I asked her to produce a copy of that email she said she couldn't. A company as well-known as ADOBE could not locate their own generated email. She also said they would not refund my funds because I didn't inform them I didn't want their services.

Adobe is a company of crooks! They put bum products online that are not functional and then don't want to give me my money back. From the images I attached below, that is how every single image looked after I download.

I was having difficulty installing Florabella Actions into Elements 10 and contacted Adobe Support for help. I initially used chat, and the person asked for my phone number so he could call. After explaining the problem I was experiencing, the person said he would have to look through my computer to see what the problem was. He then told me that the reason it wasn't installing was because I had CS3 and it needed to be updated to CS6 in order for it to install. When I asked what that would entail, he said the program is $2,499, but he could check to see if he could get a discount for me. I explained there was no way I was going to update CS3.

I bought Acrobat XI about a year ago. For the past year, it's been shutting down on me, not saving files and can be extremely slow. There is no phone number for Adobe. I tried using their online customer support, but when I did find somebody available, we were disconnected within 5 minutes and the rep had not understood my problem. This online support (if you can all it that) only lasts for 3 months. I have tried posting in their forums and all I got was one snarky comment about updating. Yes, I have updated and reinstalled.

Without warning Adobe converted my expired 19.99 monthly subscription to a 29.99 subscription and continued to charge me. I contacted Chat help through the Adobe website to cancel the subscription, and to be retroactively reimbursed for the fraudulently charged five months at 29.99. The help person first offered to reduce the rate to 19.99, then agreed to escalate, and said I should expect to hear from someone in a couple of days. I had originally agreed to a 1 yr subscription, and during that year Adobe sent me a monthly 19.99 billing confirmation. Adobe's practice is fraudulent for 3 reasons:

Tried to get the free trial (Adobe Illustrator), but then I was charged. I was assured that the charge would be taken off my account. Not only was it not, but I was charged again for another month! I called Adobe again and a service representative, who kept me hanging on the line for nearly half an hour, came back and said a senior person would have to take care of the refunds. He said he would immediately send out an email to that affect. No email, no refunds. They are blatant rip offs!

I signed up for the Adobe Photoshop CC which is a monthly Subscription service. I changed Credit Cards and my Photoshop CC stopped working. I could not get hold of anyone at Adobe in a timely manner and I had a project to do that required me to have immediate access to Photoshop. So I ended up buying Adobe CS6 Master Collection for only $151.00 that solved this from ever happening again at **.

I first called their customer service line about a week ago to report an Adobe Cloud account that was registered with my email address BUT IS NOT MINE. At first, they wanted me to change the password, enter the account and delete it, but I don't like that idea. I don't know what the account contains! Doesn't signing in make me responsible for the content? The second or third rep gets the supervisor and they promise to shut down the account. They tell me to call back in two days to be sure the account is closed. So I call back today and get transferred a few times and assure me the account IS closed. So I get online and go to the sign in screen. I put my email in and hit the button to change my password. A link is sent to my email account. How can that happen if the account is closed? Sigh. Oh, they do give out dead end numbers, too.

I had received Adobe Photoshop Elements 11 as an extra with the purchase of my Canon Rebel T5. When I tried to install photoshop, I kept receiving the error message saying that the installation was interrupted while trying to install shared technologies and that I would have to restart my system. I followed that instruction and many others that are posted online for the problem, none of them worked. So when I contacted support, they said they couldn't help me because my serial number was not generated by Adobe. In order for a company to sell the program would they have to purchase the serial number from the company? In short the service I received says that they don't want to support any of their programs, nor support any of their customers with issues that arise with their program. Because of the customer service I would not recommend any of their products. When you need help they don't give it.

I have been a paying subscriber to Adobe Acrobat since version 5. I have upgraded twice, but not recently. I own a business and our business is able to make use of Acrobat X. I recently started getting warning messages that my version of Acrobat X (which we purchased like 7 years ago) has an invalid serial number. I've learned from the internet that this is because Adobe changed the format for their serial numbers. I've sent them my receipt and images of the original packaging, and they are accusing me of using a pirate version of the software. I guess this is a desperate attempt to generate software revenue by forcing people who have an older version to buy new software to accommodate the new format for serial numbers. It's tantamount to theft.

I bought a PDF file maker from Adobe for a specific purpose. Adobe held on to my credit card details without telling me and without asking my permission. They then took money from my account without my permission the following year as though I had signed up for a subscription. My husband also received the invoice on his computer, thought it was a scam and sent the invoice to Adode spoof department. Adobe ignored it and continued to take my money without my permission...

Adobe disabled my copy of Creative Suite 4 in use for 5 years. I am a registered user listed on the opening page of the program. I cannot locate my documentation. All I have is the serial number and my name listed on the opening page of the program to verify. However Adobe has a pop up blocking that information asking for the serial number, which I could give them but they are blocking. On the pop up is a link to purchase a new license for the CS4. The link went to new products not CS4. The kindly agent said perhaps they could escalate my problem and get me a license key. Then I was told I cannot purchase CS4 as it is not being sold any longer. The option to escalate my problem and get me a license key was no longer offered. Chat was ended by Adobe. Completely abandoned. This is not a good company.

Sent the correct email. Returned with incorrect email on statement. Cannot correct error. I paid for the conversion program. No one to talk with. Adobe used to be a good company. What do I want? The program that was paid for. No statement sent at least one that we can see.

His/her name was **. Agent was not able to help me. Agent asked me questions that can figure out on their own. Asked me same and same question again. Stressed me out.

I am a student and I have a free trial of the Adobe Creative Cloud app. I used Dreamweaver two years ago and had a bad experience, but I decided to give them another chance. They haven't improved their customer service since my last experience. I was using InDesign for my internship and for my own personal use, and for the first week or so, didn't have any issues. It was nice that they gave step-by-step tutorials of new features.

There was a monthly charge on my credit card that took several hours to resolve because Adobe had no way of tracing the charge back to what it was for. The fact that they couldn't find what a charge is for is incredible. The solution involved having to contact my credit card company to challenge the charge and then using the documentation from the challenge to be able to track it back. Once I finally got the information from AmEx I contacted Adobe again to cancel the account. More bad news: The account was opened in the name of an employee who no longer worked for us so they said they couldn't cancel the subscription without the person's authorization. I explained (shouting at this point) that the person was an ex-employee and the charge was on my card so it was up to me, not the ex-employee. They escalated it up to another manager who I had to yell at for another 5 minutes before he understood and said it would be removed.

I mistakenly ordered Adobe PDF annual subscription, and found out it wasn't what I needed. They have a cancel within 30 days, and get a full refund. It is impossible to get this! I have been on hold, transferred, and put on hold again for over 2 hours! I am in fact still on hold as I write this! I urge everyone out there to rethink any Adobe.com purchases! They are rude, they play games, and make it a horrible experience for consumers! I even called the corporate office and she transferred me only to be put on hold for another 30 minutes so far!!! Horrible company! Very unprofessional!!!

My husband signed up for this program and thought that he would be able to cancel it at any time. Turns out it was a annual contract and we were paying over $20 a month for a program that he doesn't even use. In order to cancel it, we had to pay 50% of our remaining balance, which totaled to about $80. BEWARE and do not get this program if you are not willing to pay for a year. It is also an automatic subscription that you don't even get to keep. You are literally just paying to use their program. They are making a mint off of this and this is not worth it at all.

Several times I have been cut off when trying to receive help from customer service. While it is okay for them to spend 10 minutes looking into an issue (which should not have happened) without reassuring me they will be back it is not okay for me to be silent for 1 minute! Furthermore, it takes 10 times as long to get anything you want done because they insist on trying to talk you into something you most definitely do not want. Change your system and invest in your customer’s satisfaction - we don't just want "one month free", we want the issue to never have happened or for your care, consideration and attention when something does go wrong. Not a happy customer!

I purchased Adobe's Premier Elements bundle for download for $119.99. After many hours downloading the software I could not get any of it to open, so I was unable to even use it. After contacting Adobe's support via phone, they told me I would have to start a chat session in order to get my money back because they do not provide phone support for Premier Elements. Seriously?

I contacted Adobe on 5/13 because I noticed that they had debited my account for a product I purchased in 2014. I had completely forgotten about it and had all intentions on cancelling it. I hadn't even been using it. I contacted them immediately and explained the situation and the representative said that he was processing my refund and I would get it within 5-7 days. The next day I received an email stating that the product was cancelled but the service would be good until May 2016!!! So I was glad I had a copy of the transcript from the chat. Needless to say, my refund didn't come.

My credit card was fraudulently used and the Adobe company would not let me cancel this account or stop any future amounts being taken out of my card because I could not verify the fraudulent email address that is attached to account!!!!! Someone stole my card & the company they are using it with says it's just fine. When I was finally fed up with the manager I asked for her name & employee number... she hung up on me!

My wife purchased an Adobe product. It was not what we expected and have never used. Every month a $19 fee shows up on our bank account. I call and try to get someone to cancel it. I have spent hours trying to get through to anyone that could help. Warning!

This morning I had installed as recommended a new version of Adobe Flash Player on my Windows 8.1 machine. Unfortunately, I had forgotten to clear the default (sic!) field "install McAfee Antivirus". I have my Norton Internet Security and, hence, another antivirus program must necessarily make problems - and it did! After the installation, the network had been cut and this means on a Windows 8.1 "rien ne va plus!"

My adobe had stopped working so I got in touch with the customer service at Adobe. After one whole week of getting in touch with them daily and each person I spoke to would be so unhelpful and unwilling to provide me with what I want, they lost my proof of purchase that I already sent over to them and once I send it again they tell me that it is unacceptable so they are unable to help me until I provide them with an invoice. Apparently the invoice that is in the body of an email that I was sent when I purchased the Adobe Suite 'isn't acceptable'!!!!!!!

I tried to purchase Photoshop CC online and had some difficulties downloading the product. I called and after 24 minutes on hold, someone that barely spoke English was able to get on my computer and get it downloaded. She took over 30 minutes to accomplish this. The program loaded overnight and was ready in the morning. I tried it and the RAW portion was not operating correctly. Now I am on hold with them as I write this review and have been on hold for 35 minutes thus far. By the way, the estimated wait time was between 5 and 8 minutes.

I bought a student version of Adobe Photoshop Elements, and used my Gmail account when buying it. Now when I click on my account connected to it, they have my college email account as primary, I tried to change it and it would not let me. No one ever answers any of the phones and chat has sat for hours with no help. This is the worst company I have ever dealt with and now I am out the money I spent on the product. I would jump on board a class action lawsuit right now if one were available. I have been robbed of my time and money. This should be criminal.

What a nightmare! When I first bought the product I picked the wrong one, I bought a new one that I needed. I contacted adobe for the refund of the one I didn't need. I talked to a new person every other day for over 2 months. Every single person told me the person before them messed up, but they knew what they were doing and they could fix it. They seriously used each other's exact words, so I know they were just using something they were given to say. Over 2 months later I called them and finally got a manager and got my money back. Well unfortunately my computer broke a month later and I had to get a new computer. I was talking to them about getting the program on my new computer and an error message I was getting. All the person know was to send me the same link over and over telling me to follow it. I kept saying it wasn't working but he had no idea what he was doing.

Ever since Adobe changed from a hardware/software to an online subscription-only video editing program, there have been multiple problems with the software on mine and many users pc's. Footage that won't play right and freeze up altogether. Many program crashes are unfortunately a norm on my system. To be sure that it wasn't my computer, I had it upgraded and check out on a bench which now comes out to a 7.4 on the Microsoft scale of 0-to7.8.

Signed up with Adobe for a class I needed for school. Later that week found out my Instructor provided Adobe. I called to cancel with assurance it had been canceled. Thought nothing of it until they charged my credit card twice in the amount of $29.99. Called back AND was given a confirmation number with apology essentially that the money would be returned and account cancelled. When no money posted back I wrote an email. No response. I have been charged over $250 and I have called three more times. Nothing is being done. Refused to let me speak to Supervisor. Reporting it as fraud. Such a scam. Gives fraud confirmation numbers and doesn't keep proper correspondence either. Someone needs to stop this.

I purchased Creative Cloud for use at work. I need a receipt to be reimbursed. I have spent at least 4 hours on the phone and many more via email only to be told, repeatedly, that Adobe doesn't give receipts. This is a ridiculous, antiquated, and probably illegal policy, but there you go.

I purchased an upgrade for Photoshop Elements 13. I installed it and applied the latest update on a Windows 7 PC. Since I have installed it the Windows Media Player does not work it reports a Server Execution Failed. Needless that I cannot view videos or listen to audio files on my PC anymore unless I use other programs that can play that type of files. I am sure that Adobe Photoshop Elements is responsible for the malfunction of Windows Media Player since I restored my system prior to the Adobe Photoshop installation and updates and the Windows Media Player was working fine. I reinstalled the Adobe Photoshop Elements 13 and applied the latest updates. Right after a reboot I attempted to run the Windows Media Player and received the Server Execution Filed error again.

I had a simple customer service issue. I called Adobe - answered reasonably quickly. Gave details of problem (a refund request). After going through everything, was told I had to be referred to another department. Waited 15 minutes on phone for answer. Then moved to somebody else who told me I would have to use a chat line. The chat line was quite efficient, but my problem took an hour to resolve. What value does Adobe put on its customers' time.

Purchased Elements 13 upgrade, download failed twice after 8 hours. Next day wasted 2 hours trying to contact customer service. The link for returns comes up with "this page no longer exists". Finally got to the "chat" page while waiting on a phone line and after 30 minutes of waiting on the chat line, got assistance. They say they will refund in 7 to 10 days. If not then it will be AMEX's problem. I would recommend shorting Adobe stock. I will use Canon's photo editing software.

Friday, February 20, 2015, I contacted Adobe to purchase Acrobat Pro because I was in need of it right at that moment. I spoke with the representative and purchased the product as a student for $126. After I made the purchase, I was told that I wouldn't be able to use the product until I sent in the verification information as a student. I told the representative that I had a school tuition payment receipt that I could upload and he told me that was fine, but it would take at least 24-48 hours before I could use the product.

Bought Adobe software, installed, and tried it out. Software was encrypted. Called Adobe support and some guy answered saying he was with Adobe. Told him what I bought and what I needed (export from pdf to words in order to edit). No problem, you have a lot of issues with your computer and in order to fix it, it will cost 99.99, plus 29.99 for anti-malware premium. I agreed, since he scared the heck out of me. The tech worked on it and told me he got it fixed but could not open in English version. after hanging up I tried it and i could not get it to edit, still does not work.

I have two Adobe Creative Suite products. Unfortunately I have to upgrade my computers in which those software were in. After going to all the installation - serial number of the software it asked for "Validation code," the Internet validation wasn't possible for some strange reason??? So trying to contact them by phone but they don't have NO MORE phone service. So I follow the prompt to go their website and have being a nightmare! I have two weeks in this situation and still NO solution. I paid approximately $2,500.00 for both programs in their time and I don't find it fair that I be force to purchase the "Cloud versions" nor Newer versions since my actual software are fine doing the job!

I bought this from Adobe direct and not a third party. Had a query about transferring photos stored on Photoshop Elements on my old computer to my new computer where I have loaded Elements 7 from my Adobe CD. There is no option on the Adobe website for help with Elements 7 either by email or 'chat'. It took some time to find a telephone number. It was tucked away on some obscure page. When I rang I took the most likely options provided by the phone system (which were very limited indeed) expecting to be able to find a more relevant number once I got through.

Photoshop Elements - I just want to let others be aware that if you purchase this product for PC and then subsequently change to a MAC, you cannot use the software on the new kit unless you buy it again. Outrageous situation.

Creative Cloud Adobe Photoshop - I have been trying, and failing, to cancel my account for 6 months. Efforts at contact have failed. The process for cancelling an account is a loop that leads you back to where you started, still a member and still being billed. It is unethical.

Light room 5: Adobe practice is to take your money. How nice that Lightroom cannot create sequence photos. This is supposed to be photographic software. I have been mislead by Adobe and they don't feel that they are wrong and want me to pay 9.99 forever and ever just to have Photoshop. I don't want theirs or anybody's cloud service. Besides it's just a updating service like the days of security software agreements computer company would scare you in to buying. 9.99 plus taxes and other hidden fees and rate hikes and oh yes, add-ons that aren't included in new releases. hmmm That's a min of 119.88 per year, add a few years to that and Bam that's a small fortune spent that you don't get to keep if you stop paying them....... I got screwed. Be aware .....BUYER BE AWARE.

You need to fix your customer service and / or product. I purchased Adobe Acrobat to finish a project, I am days behind now. My product does not edit pdfs nor does it identify correct fillable fields. Product needs some work. Customer service is nonexistent. Therefore I have no completed project. Will be disputing purchase since there is no customer service to fix the problem or refund my money. Thanks for wasting my time.

I was making a website in Dreamweaver and then I realized I should upgrade my apps through the creative cloud since it gave me that option, but it gave me a download error. Well it turns out I wasn't suppose to do that because I didn't purchased the Adobe Suite through the creative cloud. (No one gave me that explanation. I just assumed... I called customer service to see why I have a download error on my creative cloud and they didn't know.) Ok anyway, I wanted to try Adobe Muse. Well the error was still there and even if I purchased Adobe Muse I still couldn't download it because I had that error in the creative cloud.

What a nightmare! No less than 3 hours spent trying to deactivate an Adobe 7, it says you can do it over the phone... But alas, if you try, you will spend 5 minutes doing everything they ask you "Via pushing numbers on the telephone" only to find they no longer "Phone support" this item... They will tell you to visit adobe/go/activation to resolve this, but that also does not work, You will go round and round to get to original prompt! I absolutely hate Adobe support as they have NONE!!! I bought 2 versions of Adobe 7 and 8 a few years ago... Never again! Open Office is way better and no fees or waiting...

Adobe used to be updated once maybe twice per year and now every week that need you to update?? It's wrong. They just use that as an excuse to download personal info and sell it to others. Adobe SUCKS!!!

Despite repeated attempts since I took out my Creative Cloud subscription, I am still unable to get technical support for Adobe Premiere Pro cc 2014. I have tried everything. The tech support line to New Delhi requires a 45 minute wait at minimum. When you get someone, they do not speak English. Forum members and User Groups are unanimous in condemning Adobe's atrocious post-purchase service. I currently have a subscription for about $50 per month which I am continuing to pay but I am unable to use the software because my need for simple support is not being met by your company. The Adobe terms of business make it clear that tech support will be available. It is not. I have already written requesting that my subscription to the Adobe Cloud be refunded but have not received the courtesy of a response.

I contacted adobe twice to cancel my "creative cloud" service with them (which is a waste of money, but not the point of this review). I am not sure why they keep billing me. That should have been cancelled (not renewed) Feb of 2014. I cancelled the creative cloud a long time ago. I expect any payments since Feb of 2014 to be refunded to my credit card. I will be disputing the charges.

I downloaded an upgrade Photoshop Elements 12 to Elements 13. After installing, the organization section would not work but the Editor would. After many trying many time I finally chatted with someone, you can never talk to anyone. They said it was my machine's fault but they finally agreed to refund the money for the upgrade which they never did. I purchased a disk for Elements 13 and after installing had the same problem as before. Contacted Microsoft and they reinstalled my operating system although They said there was no problem with it. Have read Adobe was having problems installing Elements 13 if you have Elements 12. They tell me no, and now will not help me. Can't chat and talk, support does not include Photoshop Elements - only more expensive product. Now have $200 invested in this and it doesn't work.

We purchased an Adobe Creative Suite Design Premium Edition for our daughter. She is going to college for Graphic Design Major/Art Education Major and needs the use of these programs for a number of her classes. Since we purchased it, her first computer's hard drive went and could not be recovered. We have tried to reinstall this program on her new laptop to no avail. Nothing works. We've spent HOURS on the phone with multiple reps (after being redirected and disconnected at least 6 times) and continue to get the same response. "There is no phone support with this program". So...if the customer service reps are unwilling and unable to provide support...what is the purpose of spending hundreds of dollars for a program she cannot use. SO frustrating. We have yet to find anyone to help her get this program back onto her new computer. What a WASTE of money. HORRIBLE, HORRIBLE, HORRIBLE customer service!!!

I use the Adobe connect for meetings. As soon as I login it crashes. After waiting for around 30 minutes I get to their T1 support. The guy had no clue how to help. He searched some webpage (and told me so as well) and gave me something to try which did not work. Now I was so busy with other stuff and called the customer support after trying everything out in the tech support web pages after two days. This time around, I got to the T1 support in 10 minutes. The guy was not a help at all and tried to push me off by saying someone will call me back. But I insisted that I need some help because I had a major meeting coming up and had to use the tool. He said he will find someone in their T2 support and put me on hold. Waited for an hour and then had to hung up. I can't imagine how these guys would have survived without their free tools. The WORST support ever!

I have NEVER had so much trouble in attempting to receive help from a major, online software company than I just recently had with Adobe Software. After downloading from Adobe and paying for in full an upgrade for an older version of an Adobe product that I already owned, the upgrade would not install because of a message that said that my required serial number for my previous version was "invalid".

This has been a long time now. I really was disappointed when VUDU failed in Firefox to play purchased movies. CNN, Face and VUDU work in the IE11 and other browsers and so I know it is not my PC. Mozilla, VUDU, and Adobe have not tried to remedy the problem but simply kept sending generic messages and repeating those messages over and over again. "Re-install Flash" they say. When I respond with some information their response is as if they did not even read my e-mail. Same on the phone.

Customers are ** at Adobe. While there a class action against them for breach of identity, Adobe is trying to coerce all their customers into joining an online service that they know puts customers at risk. Adobe is ripping long-time users off by failing to support EXPENSIVE software programs their loyal users have paid for and relied on for decades. Where is the customer loyalty? This feels like extortion. Is this a breach of contract? Shouldn't one have a right to anticipate long-term use of a recently purchased expensive program on a computer that was compatible when the product was purchased?

The follow-up:

I am a New Zealand resident who has just recently bought Adobe Creative Cloud solely for the 'After Effects' product. On downloading the 'Adobe Application Manager', the 'After Effects' product was not there. On phoning Adobe, I was passed to five different people, finding success with the fourth employee. She informed me that Adobe Creative Cloud was not compatible with my Windows Vista operating system.

I took out a subscription to Adobe creative cloud in April 2013. I never used it so waited for the 12 months to expire to cancel. I went on to my account 2 months after the 12 months subscription time was up and logged on to live chat to cancel, only to be told the subscription had been renewed without my permission or agreement automatically in April again this year!!! Therefore if I cancelled 3 months into the new subscription i would be billed just over 101!!! Absolute joke and i am not paying it and have cancelled the card which takes the monthly payments from it. AVOID ADOBE LIKE THE PLAGUE THEY ARE ONLY OUT TO RIP YOU OFF!!! Oh and when I said I was taking it further, the live chat host was proper snotty. THIS IS THE TYPE OF CUSTOMER SERVICE YOU GET FROM ADOBE!!!!!! DISGRACEFUL AND ANOTHER REASON TO AVOID!!!!

Ordered Adobe Cloud app on 4/10/2014. Logged into my account & cancelled it on 5/9/2014. My card was billed on 5/10 (when the terms said apps cancelled before 30 days would not be billed). Logged into again, only to discover my cancellation request removed by Adobe. Contacted customer service who said they didn't see a cancellation request but kept saying they could cancel the app now. I said no because the terms say if you cancel after 30 days they will charge you for 6 months-- is it even legal to do that? Also saw the subscription was set to auto-renew after 1 yr. Asked to turn auto-renew off because I DO NOT want to automatically renew the service. I was told I couldn't turn off auto-renew. How can I get them to not automatically renew this service? I wanted the app cancelled after the first month because it kept crashing. Is there a way I can get it cancelled now so I don't have to keep it for year? It's not a good product anymore.

I have a rather unusual process that I try to follow when registering with a new vendor, like Adobe. I assign them a unique email address, "adobe@xyz.com", where xyz is my company's URL. So when Adobe was hacked last year and notified me of the breach, I treated it as I do most of the other ones I get notified-of, I ignored it. Really, what else can one do? It would take a whole week of effort to do half of what they advised clients to do. I have literally a hundred or so vendors that I have on-line accounts with. So I have to wait and see what happens, unfortunately. In the case of Adobe, what I know about as a consequence is an average of 2 spam emails every day directed to that address.

We purchased Adobe Acrobat Pro XI for about 450.00 at Office Depot. When trying to install, it would not work. We tried to work it out with Adobe, but were sent back to Office Depot. The people there were very kind and helpful. They told me that if in fact I was wanting 2 licenses for 2 users, this would not work. We immediately contacted Adobe again (again nothing had been activated or installed). I was assured after a considerable amount of time and effort that the card was for 2, otherwise, why would we buy 1 for $450.00 when we could buy 1 online for $200.00? Adobe assured us the "kinks" were worked out and that it was for 2 licenses. The kinks were not worked out.

I purchased Adobe Creative Cloud through Best Buy but when I got home I tried to access it and every time I entered the code it said "Code not valid, try again." Okay, I thought to myself, well what if I mistook a 0 for a O? or an I for a 1? I tried everything, had my boyfriend try it, my flatmate, even my professor. Nothing. Every time it said "Code not valid." To top it off, I tried to connect to their web chat. That was at 12:00 central, I'm still waiting for them to assist me, it's now 1:30 central. When I tried to call them, even though it says 24 hours a day on the website, it's really 5-7 Pacific, Monday through Friday. TL/DR: Adobe customer service could be better done by a lobotomized monkey.

I was downloading a free PDF. Adobe automatically loaded and expected me to sign in. I used another computer program to access my free eBook. I don't like the fact that everything you do on the internet is tracked not just by the NSA, CIA but now Adobe wants to get in on the action too.

Adobe Acrobat XI Standard - Adobe does not sell CD's to install software anymore. I purchased a license in Office Depot to download this software. My computer crashed and I needed to download this program in my new computer and it is not letting me. Finally, I got in touch with somebody in technical support who had no idea what to do. After 45 minutes on hold, I hang up and tried again. Nobody knows what to do. I spent my money in this program and now I cannot use it. I am furious. I want my money back.

My company has purchased a product through Adobe (Software:Flash Builder 4.7). I have used the product on my work laptop. I needed to transfer the software to a server that does not have access to the internet (Offline Installation). I have found no method on how to activate this product offline however a message is returned stating that it can be activated offline. When I called for support the help desk stated in order to activate this product, I need to have an Adobe Support Contract (pay a fee) to get help on this matter. All I'm trying to do is activate a product and I have to pay to do that? Also the operator on the line was very rude. This is one of the worst experiences I have had for tech support.

I had a problem regarding an expired serial number. First, the waiting time to get hold of a representative was over 45 minutes, and then the representative (Rashmi) told me to contact my reseller and just hung up, even when I had more questions regarding what to do further. Long waiting time, rude customer service agents. A shame for a company that makes such great software!

AdobeConnect tech problems - There are frequent problems with meeting recordings. When customer service is contacted, they fail to follow up, although they promise to follow-up, rarely understand or speak English adequately and seem ill-informed about the problems, let alone solutions. Some issues have remained unresolved, costing thousands of dollars in losses while we've spent thousands to try to correct these problems on our own for months on end. Recently, we were informed by a a subsidiary company that some poor performance might be corrected with an additional $1200 add-on. An example going nowhere:

I have been trying to get a refund from Adobe for less than $20.00 for about a month. I spoke to someone on the phone, Khushboo ** and was promised a refund within 5 business days. I still have not received my refund. But this is the really scary part. After leaving unanswered messages on their site, I then contacted their 'Live Chat' and was told that they were escalating my case and that someone would contact me within 24 hours. No one has and it has been over a week. I copied and pasted the conversation into a word document but and used the email button on the Chat box to send to myself and my husband but it was never sent. I was then hit by a Trojan and guess what. Both copies of the "Chat" are gone. The only thing they left was my receipts. I cannot believe they did this especially over less than $20.00. Is there anything I can do?

Received a letter alerting me of a security breach. Complete incompetence on hot line when called to Adobe for help. Also, they charged me incorrectly for recurring billing. Customer service was atrocious and infuriating. If I can find an alternate program other than adobe, I will change immediately.

I have had nothing but problems from purchasing Dreamweaver Suite continuing to present day. Since Adobe had taken over the Dreamweaver products, there is no support or software fixes to update programs effectively. And the first thing Adobe does when you call for support is recommend you upgrade to the next level of software, which in my experience is not necessarily a solution as I have had issues with every level of Adobe software I have had. To give an example of my woes with Adobe, I will give you my Acrobat experience. My first version of Acrobat 5.5 had many conflicts with Windows software so I was instructed to upgrade to Acrobat 6.0 which worked briefly with XP. Then I upgraded to Acrobat 8 which was a short-lived experience in the Vista nightmare. Then I upgraded to Acrobat Pro Extended 9.5.5 when I upgraded to Window 7 and I have had repeated licensing error problems which I have contacted support whose solution was to uninstall and re-install. However this did not resolve the licensing error. I ran their online fixers and contacted support on many occasions with no resolution to the inherent software problems and an obvious lack of attention to software upgrades to resolve issues by Adobe.

I paid the high price for Adobe Creative Suite because it was supposed to be a great program. And it was while it worked. However, recently I had to reformat my computer and therefore reinstall the program. I was not aware that there was an expiration date (so to speak) on something that costs this much. It will not work with my current programs on my computer. The only thing Adobe told me was I could purchase (spend more money) another version. Wow! that's about 1000 dollars or so, I don't need to spend again. SO they continued to update making you purchase again and again. That is too much money for something I only used a few years. ON top of that - you can't talk to any manager or person in charge just some forum that I don't believe they even read. NO CUSTOMER satisfaction. I guess enough people are okay with continuing to buy it over and over again that we who do complain mean nothing to them. There was never any response back to feedback from their services. This is very poor service and a bad product. Too expensive and they outdate it so that you can never reinstall it - even though there is nothing wrong with the current program or disks. Time I guess to give up on all my Adobe products and find other software like CorelDRAW that do the same thing for less money!

They know that most internet users who have Windows XP - Vista and Windows 7 need flash to view a lot of today's websites. They are always sneaking an automatic install of McAfee Security Scan Plus in with their oft needed Flash player update. I work on family and friends' computers quite often and you would be appalled at how many have McAfee installed along with their own virus protection. They have no idea how it was installed and of course this can cause issues with drivers. There should be a ONE TIME opt-out for McAfee software OR before the Flash update takes place, there should be a check box available to click "YES, I WANT MCAFEE" and not the other way around. I wish I had a lot of money because I'd file a class action against both Adobe and McAfee.

I have Adobe Acrobat 7.0 which I purchased several years ago. I downloaded a free trial version of Acrobat XI to evaluate. I tried to upgrade and was told I have to buy the full version. I have limited use for the software and decided it was not worth it. When the trial period expired, it removed the typewriter tool from my 7.0 version and also removed the Adobe PDF printer. I contacted support and was told I had to buy the new version full price. I not only think this is an unethical practice but also criminal with many individuals being affected by these tactics.

I've been sitting on hold for 1 hour and 19 minutes... to cancel a double-billing they've been charging me for going on 5 months now. I don't even care what the result is of this call. It's nearly 90 minutes on hold and no end in sight? How pathetic!!!

Adobe Cloud Service - I subscribed to this service to test it out for 30 days and was told that I could cancel within the 30-day period and would not be billed after that point, if I was not satisfied. The cancellation number that is listed takes you to some call center outside the U.S. and they place you on hold for 30 minutes to an hour. Once you get someone, they say it will be cancelled but then you are billed again, and again. I think it is some sort of scam that Adobe is playing to get your CC information then make it very difficult for you to cancel their service. I would not recommend this company or their services to anyone. Do not use them!

The reason I have taken to the Internet for my complaint is because I have tried to email (Customer support said they do not have one for complaints) and I called but I was in "line" for 20 plus minutes and don't feel like doing that again.

After switching on my laptop this morning, an update for Adobe came up. I always thought Adobe was a trustworthy company, so I did the update. I noticed a problem immediately when I realized Adobe had piggy-backed a different search engine and a different tool bar onto the update that it gave me no warning it was going to install. Also, once the update was complete, all my desktop icons had disappeared, and I'm still trying to figure out how to get them back. I’m very unhappy. I have since uninstalled anything to do with Adobe on my computer. Recommending an update is one thing, but to give someone no choice about various changes the update is going to make on their computer, never again.

Honestly, the whole website is completely backwards. It took over an hour to get any sort of information to solve my problem. It just kept directing me to the chat with a representative, who then just directed me back to the website, which didn't solve anything. So then, I tried to find a number I could call and couldn't because half the pages are broken on the website. For such a web-focused company, a broken website is just sad. Finally, I got fed up enough to call the product purchase line (which is not what I should have to call), and was able to reach customer service.

I have had Adobe CS3 for 5 years now. Part of CS3 Suite is Acrobat 8 Pro, and one very nice feature is the ability to compare two different PDF documents. Now looking at the Acrobat buyer's guide, I see that Acrobat Standard XI does not have that feature. This is crazy or am I missing something? I am very hesitant to purchase Adobe products after the very poor customer service that you get from the company. One can't even ask a per sale question as the Indian personnel are very hard to communicate with. Do I have this right? For the past 5 years, I have this compare feature as part of Acrobat 8 Pro; and now upgrading to Acrobat XI Standard, that feature has been removed?

I had purchased Lightroom 3 over a year ago (based on a photography instructors recommendation) and was relatively pleased with the program until it simply stopped working a couple of months ago. When I called in for support, I was told that tech support was no longer available (for free) on Lightroom 3 but that a new version was available. I then called sales (US-based and knowledgeable), I was told about Cloud and the package offered multiple programs (to include Lightroom 4) for a monthly fee. I thought this would be a good “fix” for my problem and I would have access to other programs as well.

I have tried to contact Adobe customer care three days in a row this week and each time, I waited over an hour before finally hanging up. I finally got someone on the phone today after waiting an hour and half. I was told this is normal. Worst customer service ever.

First, Adobe could not care any less for anyone or any problems. Their only objective is to make substandard products that sell, that's it. Anything outside of that is meaningless to Adobe. When there is any need for customer service or technical assistance, it's just like being in a train wreck. Horrendous company.

I don't know which part to start with. There is no doubt that Adobe needs to seriously examine their policies, online system, and general service approach. The software costs $1,500 to $2,500. Not a small amount to cough up. And for buying such an expensive product, the policies are ridiculous. In today's day and age, to ship a pre-packaged software, they have an estimated 7-10 days policy which is ridiculous. In 24 hours, you don't even know for sure if your order went through. I ordered and got an email later stating there was an error. What the error was was not mentioned. I was not sure whether my earlier purchased CS4 version was not valid or something, as I had bought from an outside vendor. I was on chat for several hours trying to figure out what the error was. I got no kind of proper help. I also got on chat (help) to find an authorized outside vendor and see if there was any discount for CS6.

I purchased on 11/16/2012 an Adobe Captivate month-to-month subscription, since I don't need to spend the $899.00 for the product. As of today, 11/17/2012, I have not received the Akami download link or a key. To make matters more upsetting, Adobe is already applying this waiting time to my subscription (28 days left of 30). I called the customer service in India of course.