Xfinity Mobile Reviews

I moved from Oregon to Washington a year ago. I went into the Issaquah Washington Xfinity office to change my address and to have my internet and mobile service moved to my new address. I spent over an hour with the Xfinity representative and was assured that my old accounts had been closed and that everything had been moved over to my new location.

I went into their store on Thursday to buy a phone, not the one I wanted, the one that they had in stock that day, so they pulled it out and showed me and activated it. I paid for it and then they said they have to mail it to me. It has to be shipped, why? No idea but it has to be shipped. But don't worry they'll be there two days guaranteed. But you have to be home to sign for it. So it's now 5 days later. I've been sitting home for 3 days because I have to be here so I can sign for it. You can't get anyone on the phone to talk to him for customer service. I would not recommend this to anyone in the world. I wouldn't even recommend it to one of my enemies

Xfinity Mobile worse customer service ever!! Will lie to you and steal your money. Was charged over $2000 for a month. Was in Canada for 8 days and they told me I could add $5 mo for service in Canada That was a lie!! Will never recommend them to no one. I even cancelled my internet because of this. They are worthless!!

Customer Service is horrible. They raised 3 tickets till now for a issues which is still unresolved from more than a month. Am moving out all my 3 mobile lines and Internet.

This company is horrible. They don’t deserve 1 star. The mobile department is horrible. Horrible customer service even the supervisor. They will steal your money. Do not do any business with XFINITY Mobile.

Several months ago I did write about it and explained my situation with it and now they are giving a very bad time again about the bill. Starting 2 months ago raised up the payment for what I have no idea so I called customer service because I don't like to go to their office because I have to wait for at least 45 minutes before I talk to agent who have minimum knowledge and give me a hard time to negotiate and take an action so the customer service representative was very helpful and solved the issue and the bill was good. Now I saw the bill again and found it has been changed and for higher payment. I really feel sorry for trusting such a really bad provider and advice all people to don't trust it at all by all means. Waiting till I get a good deal from another provider in order to live in peace and I'm now 68 trying to get a good time for me and my family.

My parents had Xfinity Mobile-only service after moving and no longer needing internet. In addition to gouging an elderly couple who didn't quite understand what they signed up for, trying to cancel the service since my father died has been an absolute nightmare. First one person tells you to do x and you try it but it doesn't work so you call back. They tell you that's all wrong and tell you to do y. So I did Y and they said the service was supposed to end on a certain date. But it doesn't seem to have ended. Then I spent over an hour being transferred between departments because nobody seems to know which department to send you to. Then the wait was so long, I had to request a call back, which took another hour.

Bad customer service. Bad service connection. Bad billing. Take months to fixed your issues.

Regarding the X-finity location in Merrillville, IN...I am filing this complaint because I believe I was given misleading information during the purchase of three new iPhones. A sales associate assured me I would receive a $400 discount on each line if I transferred three Google Voice numbers to Xfinity. When I returned to the store for assistance with the transfers, I made three separate trips and was repeatedly passed between associates without anyone taking responsibility for resolving my issue. I also had to activate all three phones myself at home instead of receiving assistance in the store.

The following month, I discovered that my phone had been added as a third line to my account, and I was charged for it. I immediately called Xfinity Mobile, explained that the line had been added without my authorization, requested that it be removed, and asked to be reimbursed for the charges. I was told both requests would be taken care of.

We bought a new phone and was supposed to get a $400.00 credit and after we sent them the old phone and waited for the credit, they say we didn’t send them the correct old phone so no credit and they will not send our old phone back to us

Xfinity is by far the worst phone service ever. Service is poor and customer service is even worse. I wouldn’t recommend it to my worst enemy. Y’all really have to do better!!!

Xfinity Mobile had very poor reception where I live. They claim to use the Verizon network, but I switched from Verizon, where I had excellent reception, just outrageously high monthly rates. I cancelled Xfinity Mobile within a matter of weeks, but they contend I had service with them for 5 months. They billed me for services I did not receive, then referred a $53 bill to a collection agency. I spent over two hours on the phone with Xfinity (which is separate from their internet service), and finally was able to help the person see their error. They erased the bill and credited me $25, or so they said. I never got the credit, and I just received a written notice from a collection agency.

In just trying to transfer my mobile service from TX to CA, I have had my phone cut off for three days; I've been walked through connecting only to be called two days later to say that the phone didn't transfer; and I have wasted hours with Xfinity idiots who do not know what they are doing. They won't give a rat's whoo ha about my experience or how stressful they've made something so simple -- but maybe my review will warn someone else. DO NOT USE XFINITY unless you like stress and want to have your time wasted by people who don't know what they are doing!

Do not go with Xfinity Mobile. We had a terrible experience with them ripping us off, atrocious customer service, and complete incompetence. It ended up costing us over $1000. Firstly, we went overseas. I called and asked about using the phone internationally. They said we could use a $10 day add on international plan. I said "We don't need it everyday, can we just pay for the days we will need it." The rep assured us that it would only charge on the days we use it. When we get home we get a bill for $1,600!! Mind you, we only used the phone 5x - I kept track. When we asked about it, they said, "Well everytime you go out of the hotel wifi zone, the international plan starts because you have apps on the phone, even if you don't use them it'll charge." What!!! How ridiculous! And if we'd been informed this, I would have turned my phone off completely. They also said it was $30 a day not $10.

This is the absolute worst company to work with in the history of cell phone providers. It's been more than 2 weeks and they can't even connect my new phone to their network. They've made error after error, they put my new device on a new number and lost my 25 year old phone number. This number represents hundreds of thousands in revenue for me as it's the number that every professional contact across the globe has for me and my businesses. There is now way to understand how much business will be lost due to their errors. They don't speak English well at all and have an incredibly difficult time understanding even basic concepts in English. I hate hate hate Xfinity and would recommend staying far far far away from this bullshit company. Verizon would have had the job. Done in 2 hrs. This company hasn't been able to do it in 14 days. I'm literally talking about activating a new device. Wtffff.

I spent over a week and more than 20 hours trying to resolve a simple issue: correcting incorrect device information on my account, obtaining a transfer PIN, and confirming whether my phones were unlocked so I could switch carriers. Throughout this process, I received contradictory information from multiple agents. One agent told me my phones were iPhone 8s, even though they were actually an iPhone 12 and an iPhone 13 Pro. Another agent claimed my devices could not be unlocked because they were purchased at Target. Another told me the devices were already unlocked. Yet another told me there was a "number lock" issue that would be resolved in 12–24 hours. No one could provide a consistent answer.

Do not use Xfinity. Their customer service is a joke. Unresolved issues, poor communication, AI assistant is useless and charges that are added to your account without permission, even when you pay your bill in full. They ignore your budget plans, and they try and coddle you with credits that never materialize. This is one of the worst mobile services on the market. I am canceling my account and I encourage you not to use their services, wifi or mobile. Nothing ever gets resolved. Based on a 5 star rating, I give them a half star at best.

Absolute terrible service, the phone calls keep dropping, people sound robotic. The first year on the promotion was perfect. Then once the promotion was up, it’s like my service is absolutely trash. Upgraded my phone, and nothing seems to be working. Customer service won’t help. It’s almost impossible to get help in the store. They always say you have to go to AI chat, and then it takes forever to try to get an actual person on the phone. It’s completely ridiculous... Tried canceling and they keep telling me it’s canceled, but they won’t cancel it, so I blocked them with my bank account. This is the worst service and customer service I’ve ever had in my life.

The absolute worst of the worst customer service company to deal with. The CEO has shit for brains. Totally clueless how to implement excellent customer service. I lam actually going to take them to Small Claims Court. When I moved my cell phone service over from T-Mobile to Xfinity, an employee at the West Jordan store in Salt Lake, pushed the wrong buttons and signed my up for Xfinity Now and they would not reverse it. So ended up paying for two lines for 6 month. Never got the 2nd line FREE. Feel free to ask any questions at: **.

Their sales agents will offer you all kinds of false services but have no idea what they are talking about. It is a real chore in changing carriers and once you’re over you finally see what you actually signed up for. That happened to me, and Xfinity could do nothing but apologize for the lies several of their agents told me. Not actually honor their representations. Fortunately I switched back to TMobile within 24 hours so they were able to get me into my previous plan. Any longer and I would have been out of luck and money. Buyer Beware.

On a promotion we received 2 new I phones for $1100 off on each. I paid the difference plus tax at the same time. We sent our old (exchange) phones which were received in Texas the end of December. Every month I’ve been been charged $49.99 for one phone and $4.16 for the other. I’ve called customer service 1-3 times a month to get this credited/ corrected. I’ve spent 1-2 hours every month to get credited for XFINITY’s error. 2 weeks ago I was told I would be credited in 7-10 days for this month’s bill, no credit yet, so I will be calling customer (dis)service for the third time this month.

Xfinity conned my wife into adding a mobile phone at “no cost”. The phone was subpar and she did not want it. She tried for a month and a half to return it. Their tactic is to defer to the store and say they can’t take the phone until it gets past 14 days at which point mobile can’t send a label. We have spent 6 hours on the phone and 4 trips to the store.

We were offered Xfinity Mobile free for a year because we started Xfinity Internet and so we took it and added a line for our 14-year-old daughter only to find out they didn’t honor the deal and started charging us $47 every month. Because we trusted that they wouldn’t charge us. We didn’t notice this charge until seven months in what’s worse is each time we call in they promise to refund us in 10 to 15 days and then never do it. They actually held our phone number hostage from transferring because we stop paying the bills that we were told was supposed to be free and they wouldn’t give us the transfer pin until we paid last month. If I can give -10 stars to this company I would if I can move away from Xfinity Internet I would as well because it is slow and frequently cut off

Xfinity Mobile is a scam!! They had me sign up for a "free" line for a year. Every month they have billed me for $68 and the first month was $90. I've called them every month and every month the claim they fixed it and give me a refund. The next month, I get billed again! The first time they gave me a refund, it double billed me the following month and said I owed my credit back. Then they sent my bill to a collection agency saying I had past due bill of $118 on my "free" line. This company is a bunch of cons, getting rid of Xfinity once and for all. I've never had a problem with my cable bill but dropping those services as well because you simply can not trust this company!

I now hate Xfinity mobile and data. I have been a loyal customer for over 13 years, but in the last 3 months they have screwed me out of over $500!!! 1) They changed my internet package without any approval from me to a plan that costs 4x more. 2) They assured me that when I upgraded my mobile plan to unlimited that international charges would be included only to be charged over $500 after my trip. Now they say it’s my fault and won’t refund me a penny!!

You all have poor communications. Your managers in store won't even talk to you when you ask for them. Instead, 5 feet away, they tell someone else info from them. Then, when I buy a phone on their phone services, they don't put insurance when I asked. Won't help me replace it. Then, multiple times, they say they will put in a form to do so.

Mislead since December 2025. Xfinity Mobile verbally offered us 3 new iPhones if we switched service providers. They also offer 1 phone free service for one year and the other 2 phones each at $20 per month. I’ve been calling each month since January 2026 to dispute charges of $140 and higher and each month until today have been told they would credit all monies and that our phones should be free. Today 5/22/26 was told we have to pay for these phones over a 36 month period or else they will lock our phones. How awful!! I am in customer service and work with the public daily, I could never mislead someone all this time and now we are stuck with $3600 in cell phone charges. Very disappointed in this company.

XFINITY MOBILE customer service is APPALLING! Month after month call after call. You're assured you situation has been resolved, actually you're being lied to. Trying to get a payment straighten out with zero success. They transfer the call again and again but you don't get anywhere. "I ASSURE YOU THE PROBLEM WILL BE RESOLVED TODAY BEFORE WE END OUR CALL" THEN SHE GOES AND TRANSFERS ME TO A 3RD PERSON! This rep also assured me it was taken care of. Lies lies lies.

I would give 0 stars if possible. I had mobile and Internet from them. Someone reported my phone stolen and got a new iPhone on my account. They cancelled my phone and locked my number. I paid to transfer that number to them. It has been my number for 7 years. They will not release it. They disconnected my phone and refused to restore services. They claim they need 72 hours to verify fraud. That is complete garbage. I spent hours and hours getting the runaround from them. The "free" phone was garbage full of pop up ads, slow and constantly overheating. The customer service is deplorable. The rates for my monthly Internet would vary month to month. Run from this company. They seem to be failing.

For over a week nobody from AT&T nor Xfinity management, over the phone agents, were able to figure out my problem with switch from at&t to xfinity. The phone was not on a network after at&t released unlocked my phone. After hours on phone troubleshooting, I finally went inside store off Austell Rd, in Marietta GA. Maalik ** was extremely knowledgeable and wouldn't stop working until he figured out what the problem was. I left there with a working phone! Thank you so much Maalik!!!!

Xfinity is a cable tv provider who can't provide cable tv. Why would anyone trust them to deliver mobile service?? USE ANYONE ELSE! The ability to have home security, internet and TV all in one might seem appealing, but damn. When they are fine, they're fine, but when they go wrong, wow. Two months I have had this service. Two whole months now. Internet goes out frequently. Only once was it for several hours. The cable box in my family room, where we all gather in the evenings, died. Picture froze, then went to the welcome screen, and stayed like that for 45 minutes. A reboot resulted in some obscure error message.

Xfinity Mobile has been one of the most infuriating and dysfunctional companies I have ever dealt with. What should have been a straightforward phone upgrade turned into MONTHS of billing nightmares, disappearing promotions, duplicate lines, endless support calls, and complete incompetence. I was explicitly told my monthly bill would remain roughly the same after upgrading my iPhone. Instead, I later discovered I was still being charged for prior device installments while “promotional credits” randomly appeared and disappeared from my account depending on which rep touched it. Then, while trying to FIX that mess, Xfinity convinced me to add an Apple Watch promotion. They shipped the WRONG watch, created MULTIPLE smartwatch lines during the replacement process, failed to process returns correctly, and somehow managed to leave me paying for extra lines and multiple watches I never asked for.

I switched over to Xfinity Mobile. I had a iPhone 16 Pro Max that I had paid off. Was not that old. They asked if I wanted to upgrade to the iPhone 17 pro max. They said they would give me $830 for my iPhone. So I said sure and asked if I could just pay the remaining balance. She said no they would put the extra on my bill and just pay $3 a month till it was paid off. I said okay cool. But I have been finding in the last 3 months my phone does not have very good service in my area. So I figured I would just pay it off and switch to ATT. When I went to pay it off it showed full price.

I transferred from another carrier with my own phones. My phone was broken. I brought my own phone. They changed my plan and overcharged me just because I switch to a new device. The customer services are lousy and so disorganized. They charged me twice for the same phone services. It is ridiculous. They keep on lying to me. I wish that I can give them a zero start. That is the worst company I ever dealt with. They keep on charging my credit cards over and over again for the same plan. It is ashamed.

Don't ever get mobile phone service by Xfinity, I am a victim. First, it contracts Verizon network that has a very, very bad signal. Since I switched to Xfinity mobile, my phone NEVER get 5G, and seem most 2G only. I miss a lot of phone calls, unable to watch YouTube somewhere, and if you are driving, it keeps being interrupted.

They actually updated my account and then finalized my account. Very satisfied customer

This will be the last time I trust a online representative. They use deceitful practices to increase your mobile bill. On February 23, I called to see if there was some way to decrease my bill. One of the three lines we paid by the gig. Instead of offering my wife unlimited which would reduce the bill they offer purchasing more gig. Our bill soared to 197 dollars. The representative stated since I was a diamond member he reduced it to $100 and that I would receive two free smart watches with no strings attached. They only thing I would need to pay are the taxes. I should have read the fine print. I'm now stuck in a 36 month for $20 dollars or pay the cost of the watches. In the end, I felt like I was the Youtube Show "Perogi" Scammers. I might have caught it earlier but I was dealing with another issue with the service. Ordering news phones should be easy. On April 12th, I placed an order for two new phones. Told I would received them in 2 to 3 days.

Worst mobile service ever. Link to activate phone didn't work. Link for customer service didn't work. Customer service on phone was unhelpful. Paid bill and they sent it to collections anyway. Don't ever use.

My voicemail answer message. I have to record 4 messages to get a a current answer message, I've called several times but it didn't fix any of the times in 6 months. 911 hasn't gone through 3 times in the last years (the only time I've needed 911) no matter how many times I tried to get it through. Customer service is a joke 99% of the time.