Xfinity Mobile Reviews

I now hate Xfinity mobile and data. I have been a loyal customer for over 13 years, but in the last 3 months they have screwed me out of over $500!!! 1) They changed my internet package without any approval from me to a plan that costs 4x more. 2) They assured me that when I upgraded my mobile plan to unlimited that international charges would be included only to be charged over $500 after my trip. Now they say it’s my fault and won’t refund me a penny!!

You all have poor communications. Your managers in store won't even talk to you when you ask for them. Instead, 5 feet away, they tell someone else info from them. Then, when I buy a phone on their phone services, they don't put insurance when I asked. Won't help me replace it. Then, multiple times, they say they will put in a form to do so.

Mislead since December 2025. Xfinity Mobile verbally offered us 3 new iPhones if we switched service providers. They also offer 1 phone free service for one year and the other 2 phones each at $20 per month. I’ve been calling each month since January 2026 to dispute charges of $140 and higher and each month until today have been told they would credit all monies and that our phones should be free. Today 5/22/26 was told we have to pay for these phones over a 36 month period or else they will lock our phones. How awful!! I am in customer service and work with the public daily, I could never mislead someone all this time and now we are stuck with $3600 in cell phone charges. Very disappointed in this company.

XFINITY MOBILE customer service is APPALLING! Month after month call after call. You're assured you situation has been resolved, actually you're being lied to. Trying to get a payment straighten out with zero success. They transfer the call again and again but you don't get anywhere. "I ASSURE YOU THE PROBLEM WILL BE RESOLVED TODAY BEFORE WE END OUR CALL" THEN SHE GOES AND TRANSFERS ME TO A 3RD PERSON! This rep also assured me it was taken care of. Lies lies lies.

I would give 0 stars if possible. I had mobile and Internet from them. Someone reported my phone stolen and got a new iPhone on my account. They cancelled my phone and locked my number. I paid to transfer that number to them. It has been my number for 7 years. They will not release it. They disconnected my phone and refused to restore services. They claim they need 72 hours to verify fraud. That is complete garbage. I spent hours and hours getting the runaround from them. The "free" phone was garbage full of pop up ads, slow and constantly overheating. The customer service is deplorable. The rates for my monthly Internet would vary month to month. Run from this company. They seem to be failing.

For over a week nobody from AT&T nor Xfinity management, over the phone agents, were able to figure out my problem with switch from at&t to xfinity. The phone was not on a network after at&t released unlocked my phone. After hours on phone troubleshooting, I finally went inside store off Austell Rd, in Marietta GA. Maalik ** was extremely knowledgeable and wouldn't stop working until he figured out what the problem was. I left there with a working phone! Thank you so much Maalik!!!!

Xfinity is a cable tv provider who can't provide cable tv. Why would anyone trust them to deliver mobile service?? USE ANYONE ELSE! The ability to have home security, internet and TV all in one might seem appealing, but damn. When they are fine, they're fine, but when they go wrong, wow. Two months I have had this service. Two whole months now. Internet goes out frequently. Only once was it for several hours. The cable box in my family room, where we all gather in the evenings, died. Picture froze, then went to the welcome screen, and stayed like that for 45 minutes. A reboot resulted in some obscure error message.

Xfinity Mobile has been one of the most infuriating and dysfunctional companies I have ever dealt with. What should have been a straightforward phone upgrade turned into MONTHS of billing nightmares, disappearing promotions, duplicate lines, endless support calls, and complete incompetence. I was explicitly told my monthly bill would remain roughly the same after upgrading my iPhone. Instead, I later discovered I was still being charged for prior device installments while “promotional credits” randomly appeared and disappeared from my account depending on which rep touched it. Then, while trying to FIX that mess, Xfinity convinced me to add an Apple Watch promotion. They shipped the WRONG watch, created MULTIPLE smartwatch lines during the replacement process, failed to process returns correctly, and somehow managed to leave me paying for extra lines and multiple watches I never asked for.

I switched over to Xfinity Mobile. I had a iPhone 16 Pro Max that I had paid off. Was not that old. They asked if I wanted to upgrade to the iPhone 17 pro max. They said they would give me $830 for my iPhone. So I said sure and asked if I could just pay the remaining balance. She said no they would put the extra on my bill and just pay $3 a month till it was paid off. I said okay cool. But I have been finding in the last 3 months my phone does not have very good service in my area. So I figured I would just pay it off and switch to ATT. When I went to pay it off it showed full price.

I transferred from another carrier with my own phones. My phone was broken. I brought my own phone. They changed my plan and overcharged me just because I switch to a new device. The customer services are lousy and so disorganized. They charged me twice for the same phone services. It is ridiculous. They keep on lying to me. I wish that I can give them a zero start. That is the worst company I ever dealt with. They keep on charging my credit cards over and over again for the same plan. It is ashamed.