Xfinity Mobile

On the due date we owed $88, we rounded up and paid an even $90. Because of this we had our payment arrangement cancelled because we didn't pay the correct amount! We called and were given some sort of grace that we could make a new payment arrangement. This time the first payment was to be $50 due on the 16th of May. We paid the exact amount of $50 on the 15th of May. We were notified that we didn't keep our payment arrangement and our agreement was cancelled. In their eyes we failed to live up to our end. Each rep tells me we broke our payment arrangement!

Because we had two payment arrangements we now do not qualify for a new payment arrangement, unless we wait 6 months! So paying extra and paying early are penalties according to Xfinity. I told them I would take my business elsewhere. Asking them for a port out pin number. Since we still have a past due balance, they will not activate our lines in order to let us port our numbers. My wife is a self employed hair stylist, so her number is her livelihood! I have resumes and applications submitted looking for work with my current number listed! So our numbers are important to our livelihood!

I spent about 5 hours on the phone with them today, trying to resolve this. Asking for a new payment plan so we could activate the lines and port them out. We Are responsible for our debt and intend on paying it. The customer service rep would not transfer me to any other area. When I finally asked to be transferred to a supervisor I was transferred to an independent collection agency!

After the phone call I went by local Xfinity store and was treated to comments like, "well if you overpay your payment arrangement, did you really need one in the first place?" I was also given the excuse that the mobile business is only 6 years old. I said so the decades of business for Comcast/Xfinity didn't give the mobile business and expertise on how to run a business or treat customers!? I'm so disappointed and want to do everything I can to get the word out and actually have someone there listen! Any suggestions are very welcome!

Your agents have been rude, condescending, and most recently CUT OFF MY PHONE SERVICE as retaliation to me being so frustrated I was yelling on the phone. I have been given the same answer 37 times and each time nothing was accomplished and everything I was told were lies. Today your "Corporate Resolution Team" told me there was no recourse for me with Xfinity as that was another company. That Xfinity is one company and Xfinity Mobile was an entirely different company with no one to help. This must be why nothing has been accomplished with my trade in credit of $550.

As I have received no credit to my account, no check in the mail, and no credit to my card on file as I have been told in the last 3 months had happened, I will move forward with a small claims court suit and file with all the government agencies my elected officials have given me. I am sure since "you are not affiliated with the mobile side" this means nothing to you all. Hopefully one of the many people on the email list have answers.

I spent close to 3 hrs. on the phone with 8 different people trying to resolve this issue and it has not been resolved as of yet. Needless-to-say we also have our landline, TV and internet with them. That too will most likely change in the future. If you're peeing on my leg, don't try and tell me it's raining!! Just do what you say you're going to do and stick to it. When this is all said and done, I will no longer choose Xfinity for my cellphone provider and will never recommend them to anyone.

Then he started pushing a TV box, which I immediately shut down, as we don't watch TV. "But it's free," my response was nothing is free, so for it to be free it would bury us in ad's and continuously interrupt programs. After a couple minutes I was able to find out that their carrier is Verizon, so if we switched the only phone service we'd have within a full mile of our home would be wifi. That's an absolute no.

With T-Moblie and AT&T sharing their towers, and with the acquisition of Sprint, they by far have the best coverage in the nation. While I don't care for AT&T, having been forced to use them as our corporate carrier for 6 years until I retired, we never had good service. Combined it is nice to be in areas where T-Mobile is not well represented, and there still be an AT&T solution. Reading the many reviews it is clear that Verizon works for a larger percentage of their user-base, and it sounds like most who have it enjoy the bundle. The folks who don't seem not to have fully understood the contracts and agreements they signed?

I made several personnel visits to the Xfinity store trying to fix phone problems. I believe the store personnel were not properly trained about the dishonesty presented by Xfinity for this offer. Store personnel tried to be helpful. However they could not return the payment I made for taxes on a useless phone. Total dishonest representation for this free phone offer and associated charges by Xfinity. The only offer made to me by Xfinity was to return the phone at my expense via FedX. This would leave me with NO CELL PHONE service until I could purchase another phone & have my data transferred. At the present time I am stuck with a very inefficient phone and monthly charges. I would warn everyone considering Xfinity cell phone "free offer' to absolutely NOT BE TAKEN ADVANTAGE OF as our family was.

Fast forward to April 14th, found out it was not added of which I then made a phone call and requested for this feature to be added and backdated to my original ask date. Also told it was added, came back to the States on April 22nd, and immediately got a notification that I have overages in the about of $600+. I immediately called them and disputed the charges, I was told that there was no documentation because the agents I spoke to did not notate my account and that If I can provide proof, they will make the necessary adjustment. Who keeps proof of this thing, I was however in luck because I had evidence of the call placed on April 14th in my call log of which I asked them to pull up in their system and they confirmed and proceeded in putting a note, at least I thought and told me I should get a call from someone in 24/48 hrs for a resolution.

Fast forward, a week later no call and I called just to follow up, come to find out that the agent I spoke to earlier did not notate the account again, but instead of finding out what the solution would be, the agent(Sol) I spoke to today 5/5, went and placed the global pass on my account to be effective 5/5 and told me I was going to get an email notification and proceeded to disconnect. I did get an email this time informing me that a global pass was added to my line of which I was baffled about because I had no need for it being that am not currently traveling internationally.

I immediately called back and spoke to another agent called Reyaand she proceeded to remove the global pass and she transferred me to their roaming department, I am now on the line with the 4th agent and they keep placing me on hold and will eventually disconnect my line without even an attempt to call back. I most definitely will be switching back to AT&T due to the deceit and lack of professionalism with Xfinity. Why lie that you added a feature to a customer account when it was not, I travel internationally a lot, and each time, I have this issue with Xfinity and I am fed up