Xfinity Mobile

Xfinity Mobile

 3.4/5 (750 reviews)

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Overall Rating3.4 out of 5
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About Xfinity Mobile

Xfinity Mobile offers phone and data plans that start at $12 a month. The company also has mix-and-match services. Xfinity Mobile has unlimited talk and text on up to five lines with no phone line or activation fees.

Pros & Cons


  • No activation fees
  • By the Gig & Unlimited data plans
  • No line fees for up to 5 phones
  • No contract required


  • Requires Xfinity Internet plan
  • Limited options

Bottom Line

Xfinity Mobile is ideal for customers looking to switch providers. The company offers flexible contracts with no phone line or activation fees. However, customers must also purchase Xfinity Internet to qualify.

Top Xfinity Mobile Reviews

Rated with 4 stars

Very reliable after bad experience with a competitor. I could never get tech support. Now no problems at all. There is a difference among providers. Bill paying is very easy. Webs...

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Rated with 5 stars

You pay for what you use, and though we don't ever use that much, the "Unlimited" plan is Cheaper than all the others. There are also a lot of Xfinity hot spots all over so you do...

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What is Xfinity Mobile network?

Xfinity Mobile is a mobile phone network with millions of secure Wi-Fi and data points across the country through Verizon’s network. The service is only available to existing Xfinity Internet customers and must be activated through that account. Many customers choose to bundle their internet and mobile service with Xfinity for monthly discounts.

In addition to mobile service, Xfinity Mobile customers can purchase a new smartphone from brands like Apple and Samsung. Customers can use their current phone and only pay the monthly data cost.

Xfinity Mobile plans

Xfinity Mobile customers can choose from two plans to meet their budgetary and data needs: By the Gig and Unlimited. Both plans include high-definition streaming, 4G LTE personal hotspots and 4G LTE and 5G data access where available.

  • By the Gig allows you to pay based on your data usage and includes the LTE Data Saver function, which lets users easily control video resolution to limit data use.
  • Unlimited plans give customers unlimited data and have an available HD Pass that lets customers receive higher-quality service during times of high network traffic.

Xfinity Mobile price

The price for Xfinity Mobile plans vary based on the amount of data you select:

  • By the Gig 1GB: $15 a month
  • By the Gig 3GB: $30 a month
  • By the Gig 10GB: $60 a month
  • Unlimited Data: $45 a month

By the Gig phone plans let you have a maximum of five lines at no additional charge. If the allotted data amount is exceeded, a fee of $15 per additional gigabyte is applied.

Xfinity Mobile’s Unlimited data plan costs $45 a month per line — unlike the By the Gig plans, you can’t share data among different lines on your account.

Xfinity FAQ

Can I bring my phone to Xfinity Mobile?
Yes. Xfinity Mobile customers with a Samsung Galaxy, Apple iPhone or Google Pixel can bring their own phone to the plan.
Is Xfinity Mobile as fast as Verizon?
Xfinity Mobile runs on the Verizon network, so its service is just as fast as Verizon’s service.
Is Xfinity Mobile reliable?
Xfinity Mobile uses the Verizon network to provide reliable Wi-Fi and data service for smartphones. Coverage reliability varies based on geographic location.
Can I get Xfinity Mobile without Xfinity Internet?
No, Xfinity Mobile is only available for existing Xfinity Internet customers and those who purchase a new Xfinity Internet plan.

Is Xfinity Mobile good?

Xfinity Mobile is ideal for those who already subscribe to Xfinity Internet and are looking to bundle their services for reduced monthly payments. Families who want to be on the same plan benefit from the lack of phone line fees, and single users interested in unlimited data appreciate the low monthly rate. Overall, we recommend Xfinity Mobile as an option for those looking for lower rates, reliable service and unlimited data.

Xfinity Mobile Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 27, 2023

We changed from Verizon to Xfinity Mobile about 2 years ago. We first noticed that coverage was not nearly as good in our area (Sacramento, CA and surrounding areas). In January of this year I lost my job. We fell behind on payments, but took proactive steps with Xfinity. We called and made a payment arrangement for our last due balance.

On the due date we owed $88, we rounded up and paid an even $90. Because of this we had our payment arrangement cancelled because we didn't pay the correct amount! We called and were given some sort of grace that we could make a new payment arrangement. This time the first payment was to be $50 due on the 16th of May. We paid the exact amount of $50 on the 15th of May. We were notified that we didn't keep our payment arrangement and our agreement was cancelled. In their eyes we failed to live up to our end. Each rep tells me we broke our payment arrangement!

Because we had two payment arrangements we now do not qualify for a new payment arrangement, unless we wait 6 months! So paying extra and paying early are penalties according to Xfinity. I told them I would take my business elsewhere. Asking them for a port out pin number. Since we still have a past due balance, they will not activate our lines in order to let us port our numbers. My wife is a self employed hair stylist, so her number is her livelihood! I have resumes and applications submitted looking for work with my current number listed! So our numbers are important to our livelihood!

I spent about 5 hours on the phone with them today, trying to resolve this. Asking for a new payment plan so we could activate the lines and port them out. We Are responsible for our debt and intend on paying it. The customer service rep would not transfer me to any other area. When I finally asked to be transferred to a supervisor I was transferred to an independent collection agency!

After the phone call I went by local Xfinity store and was treated to comments like, "well if you overpay your payment arrangement, did you really need one in the first place?" I was also given the excuse that the mobile business is only 6 years old. I said so the decades of business for Comcast/Xfinity didn't give the mobile business and expertise on how to run a business or treat customers!? I'm so disappointed and want to do everything I can to get the word out and actually have someone there listen! Any suggestions are very welcome!

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Rated with 1 star
Verified Reviewer
Original review: May 25, 2023

Have had Xfinity Mobile service for 6 months now, noticed they've been charging me a higher price than what I originally had set in my payment plan. I called them to dispute their faulty transactions, and they refused to give me my money back. I asked for my email statements to be changed to mailed paper statements and they said they don't do mailed statements. Ok. I'll be looking into a different phone service. I'd like to have a phone service that values me as a customer and values the fact that they've charged me a much higher rate than I ever agreed upon. Shame on you, Xfinity.

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    Rated with 1 star
    Verified Reviewer
    Original review: May 23, 2023

    For the last 3-4 months I have been going around about a credit due to me for a trade in phone. I have ALL my services through Xfinity and was told today that Xfinity Mobile doesn't have a corporate office and there is no CEO for this company? So I have contacted several of my elected officials to see why and how this company is operating without a governing body. There is 0 accountability and they have effectively stolen from me. They were shocked to learn that Xfinity Mobile was without a board, CEO, or any officers and are checking into the situation. I was also advised that Xfinity would be who I take to court for theft, coercion, and false advertising. So Xfinity has something to do with the mobile side as they are financially responsible for all transactions.

    Your agents have been rude, condescending, and most recently CUT OFF MY PHONE SERVICE as retaliation to me being so frustrated I was yelling on the phone. I have been given the same answer 37 times and each time nothing was accomplished and everything I was told were lies. Today your "Corporate Resolution Team" told me there was no recourse for me with Xfinity as that was another company. That Xfinity is one company and Xfinity Mobile was an entirely different company with no one to help. This must be why nothing has been accomplished with my trade in credit of $550.

    As I have received no credit to my account, no check in the mail, and no credit to my card on file as I have been told in the last 3 months had happened, I will move forward with a small claims court suit and file with all the government agencies my elected officials have given me. I am sure since "you are not affiliated with the mobile side" this means nothing to you all. Hopefully one of the many people on the email list have answers.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 23, 2023

    We switched our mobile service from Verizon to Xfinity in May 2023. They offered us a great deal which is turning into a nightmare to say the least. We were given a "free" Pixel phone with the switch, which turned out to be a non-working phone and they couldn't get it fixed. They then offered me an Apple iPhone for "free" to replace the Pixel phone, and now this is the second month in a row they are trying to charge me for the phone, telling me it was a misunderstanding, and the iPhone is not free.

    I spent close to 3 hrs. on the phone with 8 different people trying to resolve this issue and it has not been resolved as of yet. Needless-to-say we also have our landline, TV and internet with them. That too will most likely change in the future. If you're peeing on my leg, don't try and tell me it's raining!! Just do what you say you're going to do and stick to it. When this is all said and done, I will no longer choose Xfinity for my cellphone provider and will never recommend them to anyone.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 22, 2023

    It has been two weeks that I've been trying to get Xfinity Mobile to unlock a paid off phone. All this time they have been filing out wrong unlock code requests for wrong IMEI numbers, sending them two wrong email addresses, and keeping me waiting for hours on end on phone lines. NEVER EVER am I coming back to Xfinity.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 16, 2023

    I called to make a change to my Xfinity Home account in early April. Customer service convinced me to give Xfinity Mobile a try, in exchange for additional discount on home. Promised absolutely no cost if I quit in 2 weeks. Also claimed that my daughter's older iPhone XR could be ported to Xfinity Mobile without a problem. Within 30 minutes of trying to initiate service with no Xfinity SIM cards, we learned that her phone could not be ported and we had to buy a new one. I immediately cancelled the service. Still got charged nearly $100. Total lies and ripoff. STAY AWAY.

    5 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: May 16, 2023

    After an irritating call trying to get Xfinity to reduce my bill to the agreed amount (success), he started up-selling. The first was to switch and bundle our phones to Xfinity. Financially it made sense, as it would reduce our current combined monthly outlay of $165 to $120. I asked him several times what carrier they used, since Xfinity is neither a cellphone service provider, or tower owner. He first asked what carrier we were with, and how our service was. I told him T-Mobile, and we did not get Verizon coverage in our remote area. Over and over he told me that he guaranteed, promised, and assured me my neighbors were getting amazing coverage. He either did not know, or would not answer who their provider was. I told him I'd do some research and talk with my wife to make a decision, and he offered to call me back.

    Then he started pushing a TV box, which I immediately shut down, as we don't watch TV. "But it's free," my response was nothing is free, so for it to be free it would bury us in ad's and continuously interrupt programs. After a couple minutes I was able to find out that their carrier is Verizon, so if we switched the only phone service we'd have within a full mile of our home would be wifi. That's an absolute no.

    With T-Moblie and AT&T sharing their towers, and with the acquisition of Sprint, they by far have the best coverage in the nation. While I don't care for AT&T, having been forced to use them as our corporate carrier for 6 years until I retired, we never had good service. Combined it is nice to be in areas where T-Mobile is not well represented, and there still be an AT&T solution. Reading the many reviews it is clear that Verizon works for a larger percentage of their user-base, and it sounds like most who have it enjoy the bundle. The folks who don't seem not to have fully understood the contracts and agreements they signed?

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    Rated with 1 star
    Verified Reviewer
    Original review: May 7, 2023

    Via phone call from Xfinity I was told if I went to closest Xfinity store I would get a free Moto g stylus phone 2022 model. Only about $20. taxes to pay. Deal offered was $7. per month to appear on my bill. The $7 would be automatically deducted. The phone is very deficient in all areas! Very difficult to use for any purpose, call, text, apps, etc. I checked my Xfinity bill online and saw that Xfinity was going to charge me over $40 for the phone service. They attempted to place this charge on an UNAUTHORIZED credit card. I only used this card to pay the taxes. After many frustrating phone attempts to get through to a competent customer service rep, I deleted the card from my account. Xfinity customer service told me I had to pay $15 per month for 2 years! This was to cover the cost of the phone ---- this was NOT A FREE PHONE AS ADVERTISED BY XFINITY.

    I made several personnel visits to the Xfinity store trying to fix phone problems. I believe the store personnel were not properly trained about the dishonesty presented by Xfinity for this offer. Store personnel tried to be helpful. However they could not return the payment I made for taxes on a useless phone. Total dishonest representation for this free phone offer and associated charges by Xfinity. The only offer made to me by Xfinity was to return the phone at my expense via FedX. This would leave me with NO CELL PHONE service until I could purchase another phone & have my data transferred. At the present time I am stuck with a very inefficient phone and monthly charges. I would warn everyone considering Xfinity cell phone "free offer' to absolutely NOT BE TAKEN ADVANTAGE OF as our family was.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 5, 2023

    I had 3 lines and internet with them for several years. After we moved internet was not available in the new place so we had to disconnect internet but then phone charges skyrocketed. Our devices were fully paid but they never unlocked our phones, service was disconnected without a prior notice when we tried to port the number. We did not have any service and even couldn't use the new service on the phone. So be careful if you are thinking to start a new service. Horrible customer service as well, keep giving wrong information over and over again!

    8 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: May 5, 2023

    Has to be the worst yet in terms of customer service and services in general. The hotspot is non-existent for people that depend on hotspot when they are on the go. Slower than dial-up internet for those that remember how slow dial-up was. Their customer service is not based in the US, so good luck when having a conversation with whomever you get lucky to talk to. On April 10/22, I traveled abroad and I chatted with an agent and requested to add a global pass feature that will enable me to use my phone internationally without any additional charges. This feature cost 10/day and I was informed it was added.

    Fast forward to April 14th, found out it was not added of which I then made a phone call and requested for this feature to be added and backdated to my original ask date. Also told it was added, came back to the States on April 22nd, and immediately got a notification that I have overages in the about of $600+. I immediately called them and disputed the charges, I was told that there was no documentation because the agents I spoke to did not notate my account and that If I can provide proof, they will make the necessary adjustment. Who keeps proof of this thing, I was however in luck because I had evidence of the call placed on April 14th in my call log of which I asked them to pull up in their system and they confirmed and proceeded in putting a note, at least I thought and told me I should get a call from someone in 24/48 hrs for a resolution.

    Fast forward, a week later no call and I called just to follow up, come to find out that the agent I spoke to earlier did not notate the account again, but instead of finding out what the solution would be, the agent(Sol) I spoke to today 5/5, went and placed the global pass on my account to be effective 5/5 and told me I was going to get an email notification and proceeded to disconnect. I did get an email this time informing me that a global pass was added to my line of which I was baffled about because I had no need for it being that am not currently traveling internationally.

    I immediately called back and spoke to another agent called Reyaand she proceeded to remove the global pass and she transferred me to their roaming department, I am now on the line with the 4th agent and they keep placing me on hold and will eventually disconnect my line without even an attempt to call back. I most definitely will be switching back to AT&T due to the deceit and lack of professionalism with Xfinity. Why lie that you added a feature to a customer account when it was not, I travel internationally a lot, and each time, I have this issue with Xfinity and I am fed up

    6 people found this review helpful
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    Xfinity Mobile Company Information

    Company Name:
    Xfinity Mobile