Xfinity Mobile Reviews

I am coming here to leave a review after 20 plus years of being a customer. First it started with my home service continually going up I called and explained to them that I would have no other choice than to go with another company if they couldn't lower my bill I then changed my home service to point broadband, leaving the Xfinity mobile. One of our phone got broken and they wouldn't let me purchase a new one because I no longer had home service so that left me with one phone line, so when that phone needed upgrade they wouldn't work with me, so in April 2026 I called and told them I no longer needed their services and would like to pay off, so they took my from my account and I thought this was over.

Xfinity cannot be trusted. I signed up for a promotion for a "free phone line for a year" in April. I already had an iPhone so they sent me a SIM card to activate the free phone line. The SIM card didn't work. I called Xfinity and they said that the iPhone was not compatible. I asked if the Samsung that we had was compatible and they said yes and that they would move the promotion over to the new phone. They didn't.

The worst company I've ever had to deal with called 7 × 7 different answers. They don't honor their promotional credits. They don't honor anything, they overbill , and they won't fix it when they say they're wrong, they say they'll call you back, they hang up on you, they are rude, condescending, scan artists.

Xfinity is predatory and very deceptive. I have been a customer for 10+ years and was offered a free mobile line. After numerous phone calls I checked to see if my existing phone device was compatible. After discovering it was not and my unwillingness to purchase their advertised devices, I did not proceed with the mobile line. Now here we are a year later and I am being charged $90 for a past due phone bill that does not exist. I reached out to have the line cancelled and request that I not be charged for an unused service. The rep declined.

The service itself is good. However the worst customer service. Screwed up the account info and then spent a total of 3.5 hours straightening it out. Took an act of congress together changed with 1 mil verification codes. We are going to switch.

We are a couple in our late eighties. We are on Xfinity's 3 gig monthly plan. We have been faithful Comcast customers for 20+ years and Xfinity Mobile customers for more than 5 years. Because we have a home network and don’t travel we are almost always under the 3 gig limit. On the rare occasion we exceed 3 gigs, it is never much more. This past month (September, 2026), I checked our usage on September 30 and the Xfinity website showed we were below the 3 gig limit so we felt comfortable that our September bill would be the usual $35.00. On October 1st we received notification that our September bill was $539.00. I immediately began investigating, knowing that there must have been a mistake. My phone and text efforts were useless as I could not speak with a real person. So the next day my wife and I drove 12 miles to the nearest Xfinity store.

Xfinity Customer Service is the worst. I travelled to Togo and upgraded my plan to cover the trip. I was told I had Data and Call/Text coverage. I am currently charged $31257.00 for a month. Was in Togo for 30 days and had to purchase a local plan and another phone to stay connected. Will never recommend them to no one. I am cancelling all my services with Xfinity.

I am tired of either calling or going to your website for information. To speak with a human is the most terrible and tedious ordeal. And your so-called chat assistant is absolutely useless, and it SUCKs. It cannot even answer simple questions. So after being a customer of Comcast/Xfinity for over 30 years, I really wish I had another option for services.

Xfinity has made millions off of their customers and still refuses to offer meaningful discounts to its existing customers. I should not have to jump through the same hoops as a new customer. This company has its time numbered. Things are getting tight in America and if Xfinity will not value its existing customers we will move on to another company. New customers get better deals than those who have been with the company for years. Not compensating us for our loyalty will be the what breaks the camel's back and they will lose business.

I have had Xfinity Mobile and internet for years. This last year however, my internet started having issues with losing connection constantly and sometimes going out for an hour or so at time. Many techs came to work on it and every time, they would blame me for having my own modem, and not the Xfinity modem. This was until they discovered my neighbors were having the same issue and this was all related to a circuit going bad in the common distribution box. It would get fixed, work great for a few months and then start again. Well, I reached it and when my contract was up, I switched to fiber and it has been awesome!

We've had Xfinity for a number of years now, and occasionally had problems with their customer service- but the more they automate, the worse it gets! I had a problem with the fold on my phone recently, and as I pay for the protection plan, I filed a claim and had it replaced. Great. No problems there. Except the replacement seems to have had a defect; my screen went black about two days after I got it. There was no liquid or physical damage to the phone, as I had to confirm multiple times to several different employees while I was transferred back and forth between Xfinity and Assurant, their insurance supplier.

I had an unlimited Internet and phone plan with them and after cancellation they kept on charging my card for various reasons. Every time I had to argue with their customer service to remove the charge or credit. Now, after 2 months of cancellation and multiple promises of no more charges (the account was showing $0) they charged a non-sense ~$10 charge on my account saying that I used 0.7G of data 2 months ago. This was on an unlimited data plan account by the way and was still under the service period. They are now refusing to return the money and still have my card info. Stay far away from this company if you want peace of mind.

The service was spotty when I had Xfinity Mobile. When I cancelled it, the customer service was worse. I cancelled my service 4/9/2025, both mobile and internet service. I received and still have an email verifying service. They continued charging me for mobile service that I no longer had (switched to Verizon the same day I cancelled with them) for almost a year, and said they could not return my money even though the system showed it should have been cancelled. They started collection because they forced me challenge the charge with my bank and to change my debit card number to get them to stop. I had to jump hoops and finally they admitted they were wrong and claimed “the system would only allow them to return $37” and some cents to me!! Thieves.

Yes. I’d make it stronger by showing how bizarre and aggressive the interaction became, while still keeping it factual enough that the review is credible. I have been a Comcast/Xfinity customer for decades, and this was by far the most disturbing and unacceptable experience I have ever had with any business. In November 2025, my husband and I went to the South Elgin Xfinity store specifically to LOWER our monthly bill. We were told the only real options were to add mobile service or accept a “FREE” iPad that would lower our bill by about $24–$25 a month. I repeatedly said I did not want or need an iPad because our entire family uses Android devices. I was assured I did not have to use it, could leave it unopened in the box, and that my only cost would be about $65 in taxes as a one-time payment.

Everything is fine as long as it works. However, when you actually need to speak with a customer service representative, it takes far too long and resolves absolutely nothing. I received an email from Xfinity stating: "Your Xfinity Mobile promotion will expire on… Here are the details: Expiring promotion: promo bill credit. This promotion will be removed from the following mobile line:…"

Horrible services, scams, fraud, steals your money and overcharge.

If I could, I would give them a zero. They use lies and deceptions to sell you a phone plan. Do not believe a thing they say. Avoid them at all cost.

I went to the store in Avon Indiana, spoke with Keith. He was so rude, I asked him, "do you have a problem with me"?, he just mumbled something. I asked, "Why is my bill $60 more this month than last month, I have 5 year price guarantee." He said I did not and that is what my bill would be. I asked him about prices online, he said, "I don't know anything about what they offer online, I would do it yourself online if you want that price." I asked him to explain my bill and he said, "You can see it online." I could not get any information from him at all.

Xfinity completely botched a relatively simple task of applying a new phone number to a new line for my daughter. Instead, they added her phone number to my phone and completely deactivated the phone number I had for over 32 years and were not able to restore it. The inconvenience this has imposed is immeasurable. I have to update this new number everywhere and inform decades of contacts. It's completely unacceptable.

I moved from Oregon to Washington a year ago. I went into the Issaquah Washington Xfinity office to change my address and to have my internet and mobile service moved to my new address. I spent over an hour with the Xfinity representative and was assured that my old accounts had been closed and that everything had been moved over to my new location.

I went into their store on Thursday to buy a phone, not the one I wanted, the one that they had in stock that day, so they pulled it out and showed me and activated it. I paid for it and then they said they have to mail it to me. It has to be shipped, why? No idea but it has to be shipped. But don't worry they'll be there two days guaranteed. But you have to be home to sign for it. So it's now 5 days later. I've been sitting home for 3 days because I have to be here so I can sign for it. You can't get anyone on the phone to talk to him for customer service. I would not recommend this to anyone in the world. I wouldn't even recommend it to one of my enemies

Xfinity Mobile worse customer service ever!! Will lie to you and steal your money. Was charged over $2000 for a month. Was in Canada for 8 days and they told me I could add $5 mo for service in Canada That was a lie!! Will never recommend them to no one. I even cancelled my internet because of this. They are worthless!!

Customer Service is horrible. They raised 3 tickets till now for a issues which is still unresolved from more than a month. Am moving out all my 3 mobile lines and Internet.

This company is horrible. They don’t deserve 1 star. The mobile department is horrible. Horrible customer service even the supervisor. They will steal your money. Do not do any business with XFINITY Mobile.

Several months ago I did write about it and explained my situation with it and now they are giving a very bad time again about the bill. Starting 2 months ago raised up the payment for what I have no idea so I called customer service because I don't like to go to their office because I have to wait for at least 45 minutes before I talk to agent who have minimum knowledge and give me a hard time to negotiate and take an action so the customer service representative was very helpful and solved the issue and the bill was good. Now I saw the bill again and found it has been changed and for higher payment. I really feel sorry for trusting such a really bad provider and advice all people to don't trust it at all by all means. Waiting till I get a good deal from another provider in order to live in peace and I'm now 68 trying to get a good time for me and my family.

My parents had Xfinity Mobile-only service after moving and no longer needing internet. In addition to gouging an elderly couple who didn't quite understand what they signed up for, trying to cancel the service since my father died has been an absolute nightmare. First one person tells you to do x and you try it but it doesn't work so you call back. They tell you that's all wrong and tell you to do y. So I did Y and they said the service was supposed to end on a certain date. But it doesn't seem to have ended. Then I spent over an hour being transferred between departments because nobody seems to know which department to send you to. Then the wait was so long, I had to request a call back, which took another hour.

Bad customer service. Bad service connection. Bad billing. Take months to fixed your issues.

Regarding the X-finity location in Merrillville, IN...I am filing this complaint because I believe I was given misleading information during the purchase of three new iPhones. A sales associate assured me I would receive a $400 discount on each line if I transferred three Google Voice numbers to Xfinity. When I returned to the store for assistance with the transfers, I made three separate trips and was repeatedly passed between associates without anyone taking responsibility for resolving my issue. I also had to activate all three phones myself at home instead of receiving assistance in the store.

The following month, I discovered that my phone had been added as a third line to my account, and I was charged for it. I immediately called Xfinity Mobile, explained that the line had been added without my authorization, requested that it be removed, and asked to be reimbursed for the charges. I was told both requests would be taken care of.

We bought a new phone and was supposed to get a $400.00 credit and after we sent them the old phone and waited for the credit, they say we didn’t send them the correct old phone so no credit and they will not send our old phone back to us

Xfinity is by far the worst phone service ever. Service is poor and customer service is even worse. I wouldn’t recommend it to my worst enemy. Y’all really have to do better!!!

Xfinity Mobile had very poor reception where I live. They claim to use the Verizon network, but I switched from Verizon, where I had excellent reception, just outrageously high monthly rates. I cancelled Xfinity Mobile within a matter of weeks, but they contend I had service with them for 5 months. They billed me for services I did not receive, then referred a $53 bill to a collection agency. I spent over two hours on the phone with Xfinity (which is separate from their internet service), and finally was able to help the person see their error. They erased the bill and credited me $25, or so they said. I never got the credit, and I just received a written notice from a collection agency.

In just trying to transfer my mobile service from TX to CA, I have had my phone cut off for three days; I've been walked through connecting only to be called two days later to say that the phone didn't transfer; and I have wasted hours with Xfinity idiots who do not know what they are doing. They won't give a rat's whoo ha about my experience or how stressful they've made something so simple -- but maybe my review will warn someone else. DO NOT USE XFINITY unless you like stress and want to have your time wasted by people who don't know what they are doing!

Do not go with Xfinity Mobile. We had a terrible experience with them ripping us off, atrocious customer service, and complete incompetence. It ended up costing us over $1000. Firstly, we went overseas. I called and asked about using the phone internationally. They said we could use a $10 day add on international plan. I said "We don't need it everyday, can we just pay for the days we will need it." The rep assured us that it would only charge on the days we use it. When we get home we get a bill for $1,600!! Mind you, we only used the phone 5x - I kept track. When we asked about it, they said, "Well everytime you go out of the hotel wifi zone, the international plan starts because you have apps on the phone, even if you don't use them it'll charge." What!!! How ridiculous! And if we'd been informed this, I would have turned my phone off completely. They also said it was $30 a day not $10.

This is the absolute worst company to work with in the history of cell phone providers. It's been more than 2 weeks and they can't even connect my new phone to their network. They've made error after error, they put my new device on a new number and lost my 25 year old phone number. This number represents hundreds of thousands in revenue for me as it's the number that every professional contact across the globe has for me and my businesses. There is now way to understand how much business will be lost due to their errors. They don't speak English well at all and have an incredibly difficult time understanding even basic concepts in English. I hate hate hate Xfinity and would recommend staying far far far away from this bullshit company. Verizon would have had the job. Done in 2 hrs. This company hasn't been able to do it in 14 days. I'm literally talking about activating a new device. Wtffff.

I spent over a week and more than 20 hours trying to resolve a simple issue: correcting incorrect device information on my account, obtaining a transfer PIN, and confirming whether my phones were unlocked so I could switch carriers. Throughout this process, I received contradictory information from multiple agents. One agent told me my phones were iPhone 8s, even though they were actually an iPhone 12 and an iPhone 13 Pro. Another agent claimed my devices could not be unlocked because they were purchased at Target. Another told me the devices were already unlocked. Yet another told me there was a "number lock" issue that would be resolved in 12–24 hours. No one could provide a consistent answer.

Do not use Xfinity. Their customer service is a joke. Unresolved issues, poor communication, AI assistant is useless and charges that are added to your account without permission, even when you pay your bill in full. They ignore your budget plans, and they try and coddle you with credits that never materialize. This is one of the worst mobile services on the market. I am canceling my account and I encourage you not to use their services, wifi or mobile. Nothing ever gets resolved. Based on a 5 star rating, I give them a half star at best.

Absolute terrible service, the phone calls keep dropping, people sound robotic. The first year on the promotion was perfect. Then once the promotion was up, it’s like my service is absolutely trash. Upgraded my phone, and nothing seems to be working. Customer service won’t help. It’s almost impossible to get help in the store. They always say you have to go to AI chat, and then it takes forever to try to get an actual person on the phone. It’s completely ridiculous... Tried canceling and they keep telling me it’s canceled, but they won’t cancel it, so I blocked them with my bank account. This is the worst service and customer service I’ve ever had in my life.

The absolute worst of the worst customer service company to deal with. The CEO has shit for brains. Totally clueless how to implement excellent customer service. I lam actually going to take them to Small Claims Court. When I moved my cell phone service over from T-Mobile to Xfinity, an employee at the West Jordan store in Salt Lake, pushed the wrong buttons and signed my up for Xfinity Now and they would not reverse it. So ended up paying for two lines for 6 month. Never got the 2nd line FREE. Feel free to ask any questions at: **.

Their sales agents will offer you all kinds of false services but have no idea what they are talking about. It is a real chore in changing carriers and once you’re over you finally see what you actually signed up for. That happened to me, and Xfinity could do nothing but apologize for the lies several of their agents told me. Not actually honor their representations. Fortunately I switched back to TMobile within 24 hours so they were able to get me into my previous plan. Any longer and I would have been out of luck and money. Buyer Beware.