Xfinity Mobile Reviews

Customer service representatives are S-L-O-W! They lie to you and tell you whatever you want to hear. I mean COME ON Xfinity!!!! DON'T YOU SCREEN CALLS??!! Shouldn't you have to HONOR WHAT YOUR LYING REPS TELL CUSTOMERS!!! I am now STUCK with a stupid 17e because a rep lied and now I am being told it don't work the way the rep said...AND SPEAK TO A MANAGER??!! LAUGHABLE! I will be moving ALL of my lines off of Xfinity ASAP!!!! Absolutely ridiculous, they can say whatever they want to get you stuck in a ridiculous contract!

I DO NOT recommend! I’ve had this company for mobile and internet for years. I’ve only ever kept it, because they give you discounts for having both. I never cared for the service. It’s spotty, customer is absolutely insufferable, and the prices are unaffordable. You’re better off trying you chances with a smaller brand service provider with cheaper service, because the service if cheap anyway. I also discovered, once you’re no longer in contract for both services, they then charge your phone bill for having only mobile LOL. Stupid fees! Never again I cannot wait for the day I am free from the shackles of this service provider.

Xfinity cannot be trusted! I lost my cell phone while on vacation. I negotiated with Xfinity an Apple iPhone 17 Pro Max purchase and service contract-$32.27 a month for 36 months. Could not confirm by email since in South America celebrating wedding anniversary 31. Told by Xfinity rep offer good for 30 days. 19 days later found email but Xfinity had deactivated link. Xfinity’s offer now $72.27. Customer service is an oxymoron when applied to Xfinity/Comcast!

I went with Xfinity to save money, and I did, but I've not been impressed with the service, and the phone. I've usually had good luck with Samsung (Flip6), but the Bluetooth connection keeps dropping randomly. When I'm home, the reception is okay, but when I travel, I get poor connection. I thought it was supposed to use the Verizon backbone, but I clearly don't as good as coverage as when I had Verizon.

Been a Comcast/Xfinity customer for many, many years. Internet service wasn't great but now pretty good the last 2-3 years or so (since competitors Metro & T-Mobile are now in town). I constantly received calls and emails from Xfinity asking me to switch to their mobile plan which they claimed was better and I finally gave them a try. Boy was this a mistake. The reception from my home has been horrible from day one. I've made a couple of complaints in the past.

My Xfinity Mobile account was closed on August 17, but I was still charged for September and October. Because the charges continued even after cancellation, I had to cancel my credit card to stop further billing. I called customer service multiple times to confirm that my account was closed. Each time, the representative told me that the account had already been closed and that I would receive a refund for the two months that were incorrectly charged. However, I kept receiving billing emails and payment attempts every month. Since my credit card had already been changed, they were unable to charge it, but the billing notifications kept coming.

They don’t stand by their customers. I received an iPhone 17 during their fall trade in event where there was to be no charge for new phone. The trade in phone was package by their rep. And I mailed it in getting a receipt from post office. Tracking shows it got to Dallas but went on from there to unknown location. Since they didn’t get trade in where it was supposed to go I’m paying monthly for the phone. They opened an investigation then responded they weren’t doing anything about it. This was not a fault of mine and I have been a triple customer (internet ,cable and mobile) for years with the money I pay them and the tracking info they had. It would have been good customer relations not to charge me the full price of the phone.

I have spent ten hours today trying to rectify a mistake someone made on the Xfinity end and still have not gotten any satisfaction. I called to end one line and then that number over to another phone that is on the bill. A 30 minute issue turned into 10 hours. Of poor English, not listening and multiple AI. No human interactions that wasted time and were unfruitful. The agent deactivated the wrong phone and SIM card. And then ordered a phone I didn't ask for. All day they said one thing was the problem for it to be something else. We never found a clear fixable problem.

STAY AWAY. I regret switching to Xfinity Mobile and will NEVER do business with their cell service again. I've been on the phone for over an hour talking in circles around useless, ignorant, arrogant, lazy "customer service" reps and why? I got a new phone, put in my SIM card and now it only calls Xfinity Mobile. You have to go through this hours long charade with them if you ever think about putting your SIM card in a new or different phone. Oh I'm still ok being transferred around and my new cell is still useless. My BP is up and I'm beyond frustrated. This is so unacceptable. I have no idea how they will remain in business. This would be my LAST choice of carrier, out of all the options available on the Mainland USA. You've been warned!

Stay away from Xfinity Mobile unless want to waste your time with a customer service that does nothing but lie and give broken promises. Been dealing with them for two weeks now, because I was promised and guaranteed up to three new iPhones and three Apple watches. To find out it’s just another lie. I have screenshots of promises and guarantees from three different customer service agents, I have talked to three supervisors. 2 of them agreed with me after they went back and looked at chat transcripts from myself and their agents, but still offered nothing.

Absolutely horrible experience. We had Straight Talk and elected to go with Comcast mobile to save money. We had three lines that needed to be ported. My iPhone was ported over successfully but when we got the sim cards for my wife's phone, the nightmare began. Apparently her one phone was not compatible. They had it as an iPhone when it was a Motorola. They are sending a "free upgrade" for this phone. My wife's other phone is her business phone.

Horrible company when it comes to mobile!!!! Customer service is extremely rude. Will not work with you even if you are on payment plan if you need a few extra days.

So it's all a scam free line for a year. Trade in old device. They ported a second phone number on my old device. Put free phone line on it but charged me activation fee. Employee also tried to get a watch with my credentials. Got the denial letter with employee confirmation. Lied to about trade in Credit. New phone exact replica as old device. Being monitored intimated harassed by executive relations fraud department. Already charged me for a month of sevice without device credit. Constant runaround and told agents have limited access to my account and only security can make changes to my account!!

For the second time Xfinity Mobile has disappointed! The first time was over an equipment issue they were unwilling to fix so I canceled over a year ago and returned the phone. The second most recent was the confusion amongst customer service, tech support, billing and customer loyalty offices on the service they initially said I would receive and outright lies I received from initial sign up through sales and the customer loyalty office although it was hard to determine who the culprit really was as I got a different story from all offices. I should have learned from the first time!!

The worst customer service. The representatives are very hard to work with and they do not know anything about the service that they are promoting. I activated 4 lines of service at a store. I had to order 2 of the phones, because they could not activate the phones they had in stock. The representative ordered the wrong phones and put us on the wrong plans. We returned the phones unopened and canceled the service. We lost our numbers because Xfinity holds your number with a lock, so you can't transfer it out. Long story short, I am still being billed for service I never had. I've tried almost every cellphone service and this service has got to be one of the worst, next to the the same company that allows Xfinity to use, or piggyback off of their towers.

Trying to cancel my mobile phone service. No one has the authority to do it, they keep trying to transfer me to someone who can but of course the call is always dropped on their end and they never call me back. They know the number; they send a code to my cell phone to prove it’s me, but they never call me when I’m disconnected. Horrible company.

I have been dealing with Xfinity for years. I have a phone which they didn't want. They sent another. It got stolen and they sent a 3rd. Each time I talk to them they say they would remove the phone and they didn't. They lied. Still charging me. They would give me credit and turn around and add the phone back to my account. This is the worse place I have ever dealt with in my life and I can't stand xfinity. Everyday from this point will get a bad review from me.

If I have the option for zero review I would do it. I have Xfinity Internet service for almost 3 years and I request to transfer my service to my new place. Once I notified them, they explain to me that they have a new promotion for Xfinity mobile service for $10 per month the 1st line for 1 year. I purchased a new mobile device with Xfinity since 12/23/2025 and they told me it will take approx. 2 days to receive my new phone. Due to the holidays, they send to me an email telling me that I will receive my new mobile shortly via FedEx and they provided a tracking number. Until today 01/16/2026:still not receiving my mobile, they already charge me the phone.

We are a 501c3 church and we switched five mobile lines from Verizon to Xfinity Mobile through the Xfinity Store at 800 Warren St in Fall River MA in July 2025. The salesperson and manager told us that our nonprofit tax exemption would be handled, that taxes paid up front on our devices would be refunded once the paperwork cleared, that activation fees would be waived, that we would get Visa gift cards for switching, that our trade-ins would cover the cost of new phones, and that our monthly price per line would be lower.

I am astonished that a company could display such widespread ineptitude and dishonesty. The representatives conducted unauthorized credit checks on two separate occasions, prompting me to submit two formal complaints to the FCC. Subsequently, they attempted to downplay the incidents despite the presence of incriminating evidence. Furthermore, their service is subpar. Xfinity Mobile Comcast claims they cannot locate the recordings of the conversations in which their representative conducted a credit check without my permission, but they sent me letters and the credit agencies' as well.

Unlocking a phone you already paid for fully is a pain, although Xfinity advertised that the phone would be unlocked within 24 to 48 hours. It has been three weeks since I requested to get my phone unlocked, and I have not received a response or a status update. I would not buy a phone from them ever again if I keep using their service.

I’m sharing this experience so others know what to watch out for with Xfinity Mobile. In November, I called Xfinity Mobile after seeing an online promotion to trade in an old iPhone for a new one. I was very clear on the call that this would be a trade-in for my wife’s existing phone, not a new line. I confirmed this multiple times and was told explicitly that no new line would be opened as long as I signed up for premium service. Based on that assurance, I agreed. After receiving the new phone, I couldn’t find a shipping label to trade in the old device. Within seven days, I called to request one. That’s when everything fell apart. I was told the previous representative had lied, that a new line had actually been opened, and that the promotion I was promised didn’t apply. I was told I’d need to return the phone and choose a different deal that would cost hundreds more.

DO NOT EVER GO WITH THIS COMPANY. They illegally barge your bank account and don’t credit it back. You will be sorry if you ever go with them. I have spent hours trying to receive credit back and they still won’t provide. I have opened up a BBB case and will get a lawyer for stress.

Customer service is just awful.... I could hardly understand the rep. I had to repeat myself over and over and he still couldn't understand my very simple want. I hope I never have to call again.. I spent 35 min. on the phone with no result.

Horrible joke of a provider for mobile service. Dropped calls, no signal, can not take incoming calls. No resolution for months. Try to get a call to go through to customer service takes over twenty tries then are told to go to store to resolve problem. Go to store and am told have to call customer service. Also having issues porting number to another carrier. In the middle of all this they also had the nerve to state my new phone needed an upgrade and that was the reason for the issues. Avoid this company at all costs.

I have been dealing with my billing account issue since August, Xfinity has provided the worst experience with billing I have ever experienced. I paid my bill and Xfinity comes back and tell me they don't tell see it so I make a double payment. The issue gets resolved and the account is in the right standing. Now the compensation that was promised where I would have no bill until November due to the constant back and fourth of cutting my service off then restoring my services. Where I have to miss work, and have to call off to have this looked in to get my services restored for Xfinity to come back and say, "No we are not going to do it," and add all these additional charges that wasn't there before, is now there and a part of previous bill that was already paid for. Fraudulent Billing.

DON'T JOIN. TERRIBLE CUSTOMER SERVICE!!! The company isn't in the same page. They give you wrong information. They don't speak English. Not do they care and they will call you playing on your phone. If you didn't have Internet the phone service bill is out unaffordable. I then when you go into the store they are already packed and busy what a disaster. #RUN🏃🏃🏃🏃

Xfinity customer service phone and internet service is worst of the worst customer service in the world. They are liars and they cheat customers. Also they are dumb and stupid. I regret that I joined the Xfinity mobile and internet. Very soon I will cancel all my plans with them. Please be advised that they are lairs and cheaters.

I returned an Ipad that they talked me into for free if I extended my contract for 2 years and allowed auto withdrawal payment.. I accepted it because the agent SWORE it was free. Then I saw monthly charges totaling $236.00 for a mobile phone number that I didn't know they assigned me and that I never used. I told them I wanted to return their Ipad that I never used. I packed it so secure that a bowling ball couldn't damage the packaging of that new, never used Ipad. I checked on the delivery and the agent said, it was in good condition and gave me a confirmation number. I called many times for 2 months and was told I'd get a credit soon. Later, I got a collection letter for $487.47. I called and they claimed that the Ipad was returned in very bad condition. They LIED and are destroying my credit. BEWARE OF THIS COMPANY'S SCAM!

Worst Cell Phone Service I ever had. You go from having good coverage area than after a few months you get the worst service. They keep trying to "sell" you another phone and once you say no they don't want to help you. Customer Service and tech support is useless. In one month, I had to replace my eSim card 18 times and 3 actual Sim cards and you still have horrible service. They don't know how to fix the problem, but they're willing to sell you a phone and make you sign another 2-year contract. And if you try to leave them, you lose that promotion they offered you when you signed up. I'll be breaking my contract and going to another company who cares about their customers.