Xfinity Mobile Reviews

I honestly never have an issue w/ the Xfinity Mobile service since joining in Jan 2020. My best option for stable internet speed at my house is Xfinity so the mobile offering made sense to try. They just threw me basically 1k in incentives for purchasing two new iPhone17’s and upgrading to mobile plus (highest data plan) on both which now includes mobile insurance, $45/mo. Works for me under a grand out the door for two new quality phones piggybacking Verizon’s network. Coverage has always been pretty good where I go unless I’m way out in the woods, I never have to deal with their customer service until I get new phones (every 6 yrs) so not a factor in my review.

I returned a phone. Phone was received and refund issue minus the payment on the phone I no longer own. Order new phone. Can’t port my number to my new phone. My account states I need to activate the phone I no longer physically have. But I being billed for the returned phone plus my new phone. I am paying for two phones and two phones lines. 4 attempts to my Xfinity in Acworth Ga and over two dozen calls and counting this still remains unresolved. 12 tickets created for Technical Dept. to resolve. Going over a month and counting. Unable to reach a reply or solution. Basically Xfinity can’t or apparently willing to resolve their mistake.

Xfinity is pure hell—especially their customer service. Just wait until your rates change… And they will, usually without notice. Verizon, on the other hand, is smooth like butter. Xfinity might seem cheaper at first, but give it time—it turns into a complete 💩 show. It’s like thinking you’re walking into an adult entertainment show, only to find ponies and clowns waiting behind the curtain. Their “magic”? A stuffed bunny… And no hat. Sure, they hook you in with those “switch and save” deals, but don’t be fooled. I’ve lost count of how many refunds I’ve had to fight for with Xfinity. I’ll post proof once I gather it all—because dealing with them is a nightmare of shady practices, poor training, and endless circles of “he said, she said.”

I purchased new cell phones in november and was told we were eligible for a promo offering free apple watches. I ordered two watches, but now I am charged for them every month. I have called 3 times and gone in person twice and this issue has not been resolved. I was told our salesman “forgot” to enter the promo code and now that it is has expired, I have no option but to pay for watches I never originally would have purchased. They opened a support ticket for me over a month ago that has not been responded to. I will never use Xfinity services again!

Xfinity is the worst company ever. The process to get help and follow ups is the worst in the industries. They hire overseas call centers that at time don't care about the customer, don't understand the language and escalation are the worst. Getting a refund is like pulling teeth. All they care about is that they got their money and they are not giving it back. After charging the wrong card there is no explaining that will get your money back. The runaround they give you is worst than a merry go around. I am a customer for 4 years, never late on my mobile or internet. If you choose to cancel your service their is false follow or ignore your request like you are their prisoner and you are not going anywhere. I give them 0 all around.

When I finally got rid of the competition for quality of service Xfinity was offering $50 internet (now billed at $65.00) and reduced phone service for a year. I was spoofed online with a scammer whose ad was EXACTLY the same as the one I had seen online. So I called and they did get me in but stole my CC and banking info. Bad omen to be sure. I got the internet installed and operating with no problems, but at $15 a month higher than the PROMISED AT THE STORE $50. I get the game, so ok they all play it. But they LIED as I expressly asked the billing amount, $50.

Zero stars. You get cell service. That’s the only reason for even one star. If you try to get help you get funneled to their AI ‘assistant’. That word is in quotes because it will ask you to turn things off and then back on again, and when that doesn’t work. It will tell you “welp, that’s all she wrote” and disconnect you without bringing in an agent. This customer service atrocity alone is why I will be cancelling everything with this company. It is not an isolated incident.

If I could give zero stars, I would. Xfinity’s business model is a textbook example of predatory sales and administrative incompetence. The dishonest sales process began the moment I signed up; promises made by representatives were flatly ignored once the billing cycle started. It’s a bait-and-switch operation that treats customers like targets rather than clients.

Gave us the runaround on prices when we first set up our plan, the service is TRASH, sometimes I can’t even get simple Instagram posts to load IN MY OWN HOUSE, the WiFi drops randomly and so does the service, I work for a public school county and I can’t even think to try and use my service because I NEVER have any no matter what I do when I’m at work for 8hrs at a time. I’m also a content creator and have more than enough storage on my phone for it to not be moving slow how it does when I’m using apps or trying to download something.

Terrible, awful company. After two hours on web I still was unable to cancel service. Gave up. I blocked their access to my credit card. Now they’re sending me threatening messages even after I moved and have not been using their “service” but their phone system, like most in my experience, cuts off; doesn’t work. The tv remote is so complicated it can’t be operated and no instructions are given. Horrible, rotten company. Stay Away at all costs!!

On the 6th of February 2026, I spoke to an Xfinity agent about a bill. After solving the issue, the agent told me that I was eligible for an upgrade. I agreed, but I strictly told the agent that I work with a job that keeps me traveling and I'm not home, so don't send the phone there. I gave him the address, and he agreed to send the phone to the address that I gave him.

Xfinity has the worst customer service I have ever used.

If I could give 0 stars I would. DO NOT EVER GET Xfinity Mobile. You are better off getting minutes. Literally anywhere else. Don't be fooled by their promotions. The worst company ever. You will never get a human body if you need to speak with customer service, and all the reps are NOT located in the United States all their customer service reps are over seas. You will also be transferred around and hung up on, and over charged constantly, and guess what... no way to get ahold of customer services for the refund. And apparently all there supervisors are always in the same meeting together, so you can never speak with someone with authority. Its actually a joke. I hope this company goes under. Absolute garbage! I'm not one to write reviews... but if I can save one person from this madness I will!!! WARNING TO ALL!

Customer service representatives are S-L-O-W! They lie to you and tell you whatever you want to hear. I mean COME ON Xfinity!!!! DON'T YOU SCREEN CALLS??!! Shouldn't you have to HONOR WHAT YOUR LYING REPS TELL CUSTOMERS!!! I am now STUCK with a stupid 17e because a rep lied and now I am being told it don't work the way the rep said...AND SPEAK TO A MANAGER??!! LAUGHABLE! I will be moving ALL of my lines off of Xfinity ASAP!!!! Absolutely ridiculous, they can say whatever they want to get you stuck in a ridiculous contract!

I DO NOT recommend! I’ve had this company for mobile and internet for years. I’ve only ever kept it, because they give you discounts for having both. I never cared for the service. It’s spotty, customer is absolutely insufferable, and the prices are unaffordable. You’re better off trying you chances with a smaller brand service provider with cheaper service, because the service if cheap anyway. I also discovered, once you’re no longer in contract for both services, they then charge your phone bill for having only mobile LOL. Stupid fees! Never again I cannot wait for the day I am free from the shackles of this service provider.

Xfinity cannot be trusted! I lost my cell phone while on vacation. I negotiated with Xfinity an Apple iPhone 17 Pro Max purchase and service contract-$32.27 a month for 36 months. Could not confirm by email since in South America celebrating wedding anniversary 31. Told by Xfinity rep offer good for 30 days. 19 days later found email but Xfinity had deactivated link. Xfinity’s offer now $72.27. Customer service is an oxymoron when applied to Xfinity/Comcast!

I went with Xfinity to save money, and I did, but I've not been impressed with the service, and the phone. I've usually had good luck with Samsung (Flip6), but the Bluetooth connection keeps dropping randomly. When I'm home, the reception is okay, but when I travel, I get poor connection. I thought it was supposed to use the Verizon backbone, but I clearly don't as good as coverage as when I had Verizon.

Been a Comcast/Xfinity customer for many, many years. Internet service wasn't great but now pretty good the last 2-3 years or so (since competitors Metro & T-Mobile are now in town). I constantly received calls and emails from Xfinity asking me to switch to their mobile plan which they claimed was better and I finally gave them a try. Boy was this a mistake. The reception from my home has been horrible from day one. I've made a couple of complaints in the past.

My Xfinity Mobile account was closed on August 17, but I was still charged for September and October. Because the charges continued even after cancellation, I had to cancel my credit card to stop further billing. I called customer service multiple times to confirm that my account was closed. Each time, the representative told me that the account had already been closed and that I would receive a refund for the two months that were incorrectly charged. However, I kept receiving billing emails and payment attempts every month. Since my credit card had already been changed, they were unable to charge it, but the billing notifications kept coming.

They don’t stand by their customers. I received an iPhone 17 during their fall trade in event where there was to be no charge for new phone. The trade in phone was package by their rep. And I mailed it in getting a receipt from post office. Tracking shows it got to Dallas but went on from there to unknown location. Since they didn’t get trade in where it was supposed to go I’m paying monthly for the phone. They opened an investigation then responded they weren’t doing anything about it. This was not a fault of mine and I have been a triple customer (internet ,cable and mobile) for years with the money I pay them and the tracking info they had. It would have been good customer relations not to charge me the full price of the phone.

I have spent ten hours today trying to rectify a mistake someone made on the Xfinity end and still have not gotten any satisfaction. I called to end one line and then that number over to another phone that is on the bill. A 30 minute issue turned into 10 hours. Of poor English, not listening and multiple AI. No human interactions that wasted time and were unfruitful. The agent deactivated the wrong phone and SIM card. And then ordered a phone I didn't ask for. All day they said one thing was the problem for it to be something else. We never found a clear fixable problem.

STAY AWAY. I regret switching to Xfinity Mobile and will NEVER do business with their cell service again. I've been on the phone for over an hour talking in circles around useless, ignorant, arrogant, lazy "customer service" reps and why? I got a new phone, put in my SIM card and now it only calls Xfinity Mobile. You have to go through this hours long charade with them if you ever think about putting your SIM card in a new or different phone. Oh I'm still ok being transferred around and my new cell is still useless. My BP is up and I'm beyond frustrated. This is so unacceptable. I have no idea how they will remain in business. This would be my LAST choice of carrier, out of all the options available on the Mainland USA. You've been warned!

Stay away from Xfinity Mobile unless want to waste your time with a customer service that does nothing but lie and give broken promises. Been dealing with them for two weeks now, because I was promised and guaranteed up to three new iPhones and three Apple watches. To find out it’s just another lie. I have screenshots of promises and guarantees from three different customer service agents, I have talked to three supervisors. 2 of them agreed with me after they went back and looked at chat transcripts from myself and their agents, but still offered nothing.

Absolutely horrible experience. We had Straight Talk and elected to go with Comcast mobile to save money. We had three lines that needed to be ported. My iPhone was ported over successfully but when we got the sim cards for my wife's phone, the nightmare began. Apparently her one phone was not compatible. They had it as an iPhone when it was a Motorola. They are sending a "free upgrade" for this phone. My wife's other phone is her business phone.

Horrible company when it comes to mobile!!!! Customer service is extremely rude. Will not work with you even if you are on payment plan if you need a few extra days.

So it's all a scam free line for a year. Trade in old device. They ported a second phone number on my old device. Put free phone line on it but charged me activation fee. Employee also tried to get a watch with my credentials. Got the denial letter with employee confirmation. Lied to about trade in Credit. New phone exact replica as old device. Being monitored intimated harassed by executive relations fraud department. Already charged me for a month of sevice without device credit. Constant runaround and told agents have limited access to my account and only security can make changes to my account!!

For the second time Xfinity Mobile has disappointed! The first time was over an equipment issue they were unwilling to fix so I canceled over a year ago and returned the phone. The second most recent was the confusion amongst customer service, tech support, billing and customer loyalty offices on the service they initially said I would receive and outright lies I received from initial sign up through sales and the customer loyalty office although it was hard to determine who the culprit really was as I got a different story from all offices. I should have learned from the first time!!

The worst customer service. The representatives are very hard to work with and they do not know anything about the service that they are promoting. I activated 4 lines of service at a store. I had to order 2 of the phones, because they could not activate the phones they had in stock. The representative ordered the wrong phones and put us on the wrong plans. We returned the phones unopened and canceled the service. We lost our numbers because Xfinity holds your number with a lock, so you can't transfer it out. Long story short, I am still being billed for service I never had. I've tried almost every cellphone service and this service has got to be one of the worst, next to the the same company that allows Xfinity to use, or piggyback off of their towers.

Trying to cancel my mobile phone service. No one has the authority to do it, they keep trying to transfer me to someone who can but of course the call is always dropped on their end and they never call me back. They know the number; they send a code to my cell phone to prove it’s me, but they never call me when I’m disconnected. Horrible company.

I have been dealing with Xfinity for years. I have a phone which they didn't want. They sent another. It got stolen and they sent a 3rd. Each time I talk to them they say they would remove the phone and they didn't. They lied. Still charging me. They would give me credit and turn around and add the phone back to my account. This is the worse place I have ever dealt with in my life and I can't stand xfinity. Everyday from this point will get a bad review from me.

If I have the option for zero review I would do it. I have Xfinity Internet service for almost 3 years and I request to transfer my service to my new place. Once I notified them, they explain to me that they have a new promotion for Xfinity mobile service for $10 per month the 1st line for 1 year. I purchased a new mobile device with Xfinity since 12/23/2025 and they told me it will take approx. 2 days to receive my new phone. Due to the holidays, they send to me an email telling me that I will receive my new mobile shortly via FedEx and they provided a tracking number. Until today 01/16/2026:still not receiving my mobile, they already charge me the phone.

We are a 501c3 church and we switched five mobile lines from Verizon to Xfinity Mobile through the Xfinity Store at 800 Warren St in Fall River MA in July 2025. The salesperson and manager told us that our nonprofit tax exemption would be handled, that taxes paid up front on our devices would be refunded once the paperwork cleared, that activation fees would be waived, that we would get Visa gift cards for switching, that our trade-ins would cover the cost of new phones, and that our monthly price per line would be lower.

I am astonished that a company could display such widespread ineptitude and dishonesty. The representatives conducted unauthorized credit checks on two separate occasions, prompting me to submit two formal complaints to the FCC. Subsequently, they attempted to downplay the incidents despite the presence of incriminating evidence. Furthermore, their service is subpar. Xfinity Mobile Comcast claims they cannot locate the recordings of the conversations in which their representative conducted a credit check without my permission, but they sent me letters and the credit agencies' as well.

Unlocking a phone you already paid for fully is a pain, although Xfinity advertised that the phone would be unlocked within 24 to 48 hours. It has been three weeks since I requested to get my phone unlocked, and I have not received a response or a status update. I would not buy a phone from them ever again if I keep using their service.

I’m sharing this experience so others know what to watch out for with Xfinity Mobile. In November, I called Xfinity Mobile after seeing an online promotion to trade in an old iPhone for a new one. I was very clear on the call that this would be a trade-in for my wife’s existing phone, not a new line. I confirmed this multiple times and was told explicitly that no new line would be opened as long as I signed up for premium service. Based on that assurance, I agreed. After receiving the new phone, I couldn’t find a shipping label to trade in the old device. Within seven days, I called to request one. That’s when everything fell apart. I was told the previous representative had lied, that a new line had actually been opened, and that the promotion I was promised didn’t apply. I was told I’d need to return the phone and choose a different deal that would cost hundreds more.

DO NOT EVER GO WITH THIS COMPANY. They illegally barge your bank account and don’t credit it back. You will be sorry if you ever go with them. I have spent hours trying to receive credit back and they still won’t provide. I have opened up a BBB case and will get a lawyer for stress.

Customer service is just awful.... I could hardly understand the rep. I had to repeat myself over and over and he still couldn't understand my very simple want. I hope I never have to call again.. I spent 35 min. on the phone with no result.

Horrible joke of a provider for mobile service. Dropped calls, no signal, can not take incoming calls. No resolution for months. Try to get a call to go through to customer service takes over twenty tries then are told to go to store to resolve problem. Go to store and am told have to call customer service. Also having issues porting number to another carrier. In the middle of all this they also had the nerve to state my new phone needed an upgrade and that was the reason for the issues. Avoid this company at all costs.

I have been dealing with my billing account issue since August, Xfinity has provided the worst experience with billing I have ever experienced. I paid my bill and Xfinity comes back and tell me they don't tell see it so I make a double payment. The issue gets resolved and the account is in the right standing. Now the compensation that was promised where I would have no bill until November due to the constant back and fourth of cutting my service off then restoring my services. Where I have to miss work, and have to call off to have this looked in to get my services restored for Xfinity to come back and say, "No we are not going to do it," and add all these additional charges that wasn't there before, is now there and a part of previous bill that was already paid for. Fraudulent Billing.

DON'T JOIN. TERRIBLE CUSTOMER SERVICE!!! The company isn't in the same page. They give you wrong information. They don't speak English. Not do they care and they will call you playing on your phone. If you didn't have Internet the phone service bill is out unaffordable. I then when you go into the store they are already packed and busy what a disaster. #RUN🏃🏃🏃🏃