Xfinity Mobile Reviews

On a promotion we received 2 new I phones for $1100 off on each. I paid the difference plus tax at the same time. We sent our old (exchange) phones which were received in Texas the end of December. Every month I’ve been been charged $49.99 for one phone and $4.16 for the other. I’ve called customer service 1-3 times a month to get this credited/ corrected. I’ve spent 1-2 hours every month to get credited for XFINITY’s error. 2 weeks ago I was told I would be credited in 7-10 days for this month’s bill, no credit yet, so I will be calling customer (dis)service for the third time this month.

Xfinity conned my wife into adding a mobile phone at “no cost”. The phone was subpar and she did not want it. She tried for a month and a half to return it. Their tactic is to defer to the store and say they can’t take the phone until it gets past 14 days at which point mobile can’t send a label. We have spent 6 hours on the phone and 4 trips to the store.

We were offered Xfinity Mobile free for a year because we started Xfinity Internet and so we took it and added a line for our 14-year-old daughter only to find out they didn’t honor the deal and started charging us $47 every month. Because we trusted that they wouldn’t charge us. We didn’t notice this charge until seven months in what’s worse is each time we call in they promise to refund us in 10 to 15 days and then never do it. They actually held our phone number hostage from transferring because we stop paying the bills that we were told was supposed to be free and they wouldn’t give us the transfer pin until we paid last month. If I can give -10 stars to this company I would if I can move away from Xfinity Internet I would as well because it is slow and frequently cut off

Xfinity Mobile is a scam!! They had me sign up for a "free" line for a year. Every month they have billed me for $68 and the first month was $90. I've called them every month and every month the claim they fixed it and give me a refund. The next month, I get billed again! The first time they gave me a refund, it double billed me the following month and said I owed my credit back. Then they sent my bill to a collection agency saying I had past due bill of $118 on my "free" line. This company is a bunch of cons, getting rid of Xfinity once and for all. I've never had a problem with my cable bill but dropping those services as well because you simply can not trust this company!

I now hate Xfinity mobile and data. I have been a loyal customer for over 13 years, but in the last 3 months they have screwed me out of over $500!!! 1) They changed my internet package without any approval from me to a plan that costs 4x more. 2) They assured me that when I upgraded my mobile plan to unlimited that international charges would be included only to be charged over $500 after my trip. Now they say it’s my fault and won’t refund me a penny!!

You all have poor communications. Your managers in store won't even talk to you when you ask for them. Instead, 5 feet away, they tell someone else info from them. Then, when I buy a phone on their phone services, they don't put insurance when I asked. Won't help me replace it. Then, multiple times, they say they will put in a form to do so.

Mislead since December 2025. Xfinity Mobile verbally offered us 3 new iPhones if we switched service providers. They also offer 1 phone free service for one year and the other 2 phones each at $20 per month. I’ve been calling each month since January 2026 to dispute charges of $140 and higher and each month until today have been told they would credit all monies and that our phones should be free. Today 5/22/26 was told we have to pay for these phones over a 36 month period or else they will lock our phones. How awful!! I am in customer service and work with the public daily, I could never mislead someone all this time and now we are stuck with $3600 in cell phone charges. Very disappointed in this company.

XFINITY MOBILE customer service is APPALLING! Month after month call after call. You're assured you situation has been resolved, actually you're being lied to. Trying to get a payment straighten out with zero success. They transfer the call again and again but you don't get anywhere. "I ASSURE YOU THE PROBLEM WILL BE RESOLVED TODAY BEFORE WE END OUR CALL" THEN SHE GOES AND TRANSFERS ME TO A 3RD PERSON! This rep also assured me it was taken care of. Lies lies lies.

I would give 0 stars if possible. I had mobile and Internet from them. Someone reported my phone stolen and got a new iPhone on my account. They cancelled my phone and locked my number. I paid to transfer that number to them. It has been my number for 7 years. They will not release it. They disconnected my phone and refused to restore services. They claim they need 72 hours to verify fraud. That is complete garbage. I spent hours and hours getting the runaround from them. The "free" phone was garbage full of pop up ads, slow and constantly overheating. The customer service is deplorable. The rates for my monthly Internet would vary month to month. Run from this company. They seem to be failing.

For over a week nobody from AT&T nor Xfinity management, over the phone agents, were able to figure out my problem with switch from at&t to xfinity. The phone was not on a network after at&t released unlocked my phone. After hours on phone troubleshooting, I finally went inside store off Austell Rd, in Marietta GA. Maalik ** was extremely knowledgeable and wouldn't stop working until he figured out what the problem was. I left there with a working phone! Thank you so much Maalik!!!!

Xfinity is a cable tv provider who can't provide cable tv. Why would anyone trust them to deliver mobile service?? USE ANYONE ELSE! The ability to have home security, internet and TV all in one might seem appealing, but damn. When they are fine, they're fine, but when they go wrong, wow. Two months I have had this service. Two whole months now. Internet goes out frequently. Only once was it for several hours. The cable box in my family room, where we all gather in the evenings, died. Picture froze, then went to the welcome screen, and stayed like that for 45 minutes. A reboot resulted in some obscure error message.

Xfinity Mobile has been one of the most infuriating and dysfunctional companies I have ever dealt with. What should have been a straightforward phone upgrade turned into MONTHS of billing nightmares, disappearing promotions, duplicate lines, endless support calls, and complete incompetence. I was explicitly told my monthly bill would remain roughly the same after upgrading my iPhone. Instead, I later discovered I was still being charged for prior device installments while “promotional credits” randomly appeared and disappeared from my account depending on which rep touched it. Then, while trying to FIX that mess, Xfinity convinced me to add an Apple Watch promotion. They shipped the WRONG watch, created MULTIPLE smartwatch lines during the replacement process, failed to process returns correctly, and somehow managed to leave me paying for extra lines and multiple watches I never asked for.

I switched over to Xfinity Mobile. I had a iPhone 16 Pro Max that I had paid off. Was not that old. They asked if I wanted to upgrade to the iPhone 17 pro max. They said they would give me $830 for my iPhone. So I said sure and asked if I could just pay the remaining balance. She said no they would put the extra on my bill and just pay $3 a month till it was paid off. I said okay cool. But I have been finding in the last 3 months my phone does not have very good service in my area. So I figured I would just pay it off and switch to ATT. When I went to pay it off it showed full price.

I transferred from another carrier with my own phones. My phone was broken. I brought my own phone. They changed my plan and overcharged me just because I switch to a new device. The customer services are lousy and so disorganized. They charged me twice for the same phone services. It is ridiculous. They keep on lying to me. I wish that I can give them a zero start. That is the worst company I ever dealt with. They keep on charging my credit cards over and over again for the same plan. It is ashamed.

Don't ever get mobile phone service by Xfinity, I am a victim. First, it contracts Verizon network that has a very, very bad signal. Since I switched to Xfinity mobile, my phone NEVER get 5G, and seem most 2G only. I miss a lot of phone calls, unable to watch YouTube somewhere, and if you are driving, it keeps being interrupted.

They actually updated my account and then finalized my account. Very satisfied customer

This will be the last time I trust a online representative. They use deceitful practices to increase your mobile bill. On February 23, I called to see if there was some way to decrease my bill. One of the three lines we paid by the gig. Instead of offering my wife unlimited which would reduce the bill they offer purchasing more gig. Our bill soared to 197 dollars. The representative stated since I was a diamond member he reduced it to $100 and that I would receive two free smart watches with no strings attached. They only thing I would need to pay are the taxes. I should have read the fine print. I'm now stuck in a 36 month for $20 dollars or pay the cost of the watches. In the end, I felt like I was the Youtube Show "Perogi" Scammers. I might have caught it earlier but I was dealing with another issue with the service. Ordering news phones should be easy. On April 12th, I placed an order for two new phones. Told I would received them in 2 to 3 days.

Worst mobile service ever. Link to activate phone didn't work. Link for customer service didn't work. Customer service on phone was unhelpful. Paid bill and they sent it to collections anyway. Don't ever use.

My voicemail answer message. I have to record 4 messages to get a a current answer message, I've called several times but it didn't fix any of the times in 6 months. 911 hasn't gone through 3 times in the last years (the only time I've needed 911) no matter how many times I tried to get it through. Customer service is a joke 99% of the time.

I honestly never have an issue w/ the Xfinity Mobile service since joining in Jan 2020. My best option for stable internet speed at my house is Xfinity so the mobile offering made sense to try. They just threw me basically 1k in incentives for purchasing two new iPhone17’s and upgrading to mobile plus (highest data plan) on both which now includes mobile insurance, $45/mo. Works for me under a grand out the door for two new quality phones piggybacking Verizon’s network. Coverage has always been pretty good where I go unless I’m way out in the woods, I never have to deal with their customer service until I get new phones (every 6 yrs) so not a factor in my review.

I returned a phone. Phone was received and refund issue minus the payment on the phone I no longer own. Order new phone. Can’t port my number to my new phone. My account states I need to activate the phone I no longer physically have. But I being billed for the returned phone plus my new phone. I am paying for two phones and two phones lines. 4 attempts to my Xfinity in Acworth Ga and over two dozen calls and counting this still remains unresolved. 12 tickets created for Technical Dept. to resolve. Going over a month and counting. Unable to reach a reply or solution. Basically Xfinity can’t or apparently willing to resolve their mistake.

Xfinity is pure hell—especially their customer service. Just wait until your rates change… And they will, usually without notice. Verizon, on the other hand, is smooth like butter. Xfinity might seem cheaper at first, but give it time—it turns into a complete 💩 show. It’s like thinking you’re walking into an adult entertainment show, only to find ponies and clowns waiting behind the curtain. Their “magic”? A stuffed bunny… And no hat. Sure, they hook you in with those “switch and save” deals, but don’t be fooled. I’ve lost count of how many refunds I’ve had to fight for with Xfinity. I’ll post proof once I gather it all—because dealing with them is a nightmare of shady practices, poor training, and endless circles of “he said, she said.”

I purchased new cell phones in november and was told we were eligible for a promo offering free apple watches. I ordered two watches, but now I am charged for them every month. I have called 3 times and gone in person twice and this issue has not been resolved. I was told our salesman “forgot” to enter the promo code and now that it is has expired, I have no option but to pay for watches I never originally would have purchased. They opened a support ticket for me over a month ago that has not been responded to. I will never use Xfinity services again!

Xfinity is the worst company ever. The process to get help and follow ups is the worst in the industries. They hire overseas call centers that at time don't care about the customer, don't understand the language and escalation are the worst. Getting a refund is like pulling teeth. All they care about is that they got their money and they are not giving it back. After charging the wrong card there is no explaining that will get your money back. The runaround they give you is worst than a merry go around. I am a customer for 4 years, never late on my mobile or internet. If you choose to cancel your service their is false follow or ignore your request like you are their prisoner and you are not going anywhere. I give them 0 all around.

When I finally got rid of the competition for quality of service Xfinity was offering $50 internet (now billed at $65.00) and reduced phone service for a year. I was spoofed online with a scammer whose ad was EXACTLY the same as the one I had seen online. So I called and they did get me in but stole my CC and banking info. Bad omen to be sure. I got the internet installed and operating with no problems, but at $15 a month higher than the PROMISED AT THE STORE $50. I get the game, so ok they all play it. But they LIED as I expressly asked the billing amount, $50.

Zero stars. You get cell service. That’s the only reason for even one star. If you try to get help you get funneled to their AI ‘assistant’. That word is in quotes because it will ask you to turn things off and then back on again, and when that doesn’t work. It will tell you “welp, that’s all she wrote” and disconnect you without bringing in an agent. This customer service atrocity alone is why I will be cancelling everything with this company. It is not an isolated incident.

If I could give zero stars, I would. Xfinity’s business model is a textbook example of predatory sales and administrative incompetence. The dishonest sales process began the moment I signed up; promises made by representatives were flatly ignored once the billing cycle started. It’s a bait-and-switch operation that treats customers like targets rather than clients.

Gave us the runaround on prices when we first set up our plan, the service is TRASH, sometimes I can’t even get simple Instagram posts to load IN MY OWN HOUSE, the WiFi drops randomly and so does the service, I work for a public school county and I can’t even think to try and use my service because I NEVER have any no matter what I do when I’m at work for 8hrs at a time. I’m also a content creator and have more than enough storage on my phone for it to not be moving slow how it does when I’m using apps or trying to download something.

Terrible, awful company. After two hours on web I still was unable to cancel service. Gave up. I blocked their access to my credit card. Now they’re sending me threatening messages even after I moved and have not been using their “service” but their phone system, like most in my experience, cuts off; doesn’t work. The tv remote is so complicated it can’t be operated and no instructions are given. Horrible, rotten company. Stay Away at all costs!!

On the 6th of February 2026, I spoke to an Xfinity agent about a bill. After solving the issue, the agent told me that I was eligible for an upgrade. I agreed, but I strictly told the agent that I work with a job that keeps me traveling and I'm not home, so don't send the phone there. I gave him the address, and he agreed to send the phone to the address that I gave him.

Xfinity has the worst customer service I have ever used.

If I could give 0 stars I would. DO NOT EVER GET Xfinity Mobile. You are better off getting minutes. Literally anywhere else. Don't be fooled by their promotions. The worst company ever. You will never get a human body if you need to speak with customer service, and all the reps are NOT located in the United States all their customer service reps are over seas. You will also be transferred around and hung up on, and over charged constantly, and guess what... no way to get ahold of customer services for the refund. And apparently all there supervisors are always in the same meeting together, so you can never speak with someone with authority. Its actually a joke. I hope this company goes under. Absolute garbage! I'm not one to write reviews... but if I can save one person from this madness I will!!! WARNING TO ALL!

Customer service representatives are S-L-O-W! They lie to you and tell you whatever you want to hear. I mean COME ON Xfinity!!!! DON'T YOU SCREEN CALLS??!! Shouldn't you have to HONOR WHAT YOUR LYING REPS TELL CUSTOMERS!!! I am now STUCK with a stupid 17e because a rep lied and now I am being told it don't work the way the rep said...AND SPEAK TO A MANAGER??!! LAUGHABLE! I will be moving ALL of my lines off of Xfinity ASAP!!!! Absolutely ridiculous, they can say whatever they want to get you stuck in a ridiculous contract!

I DO NOT recommend! I’ve had this company for mobile and internet for years. I’ve only ever kept it, because they give you discounts for having both. I never cared for the service. It’s spotty, customer is absolutely insufferable, and the prices are unaffordable. You’re better off trying you chances with a smaller brand service provider with cheaper service, because the service if cheap anyway. I also discovered, once you’re no longer in contract for both services, they then charge your phone bill for having only mobile LOL. Stupid fees! Never again I cannot wait for the day I am free from the shackles of this service provider.

Xfinity cannot be trusted! I lost my cell phone while on vacation. I negotiated with Xfinity an Apple iPhone 17 Pro Max purchase and service contract-$32.27 a month for 36 months. Could not confirm by email since in South America celebrating wedding anniversary 31. Told by Xfinity rep offer good for 30 days. 19 days later found email but Xfinity had deactivated link. Xfinity’s offer now $72.27. Customer service is an oxymoron when applied to Xfinity/Comcast!

I went with Xfinity to save money, and I did, but I've not been impressed with the service, and the phone. I've usually had good luck with Samsung (Flip6), but the Bluetooth connection keeps dropping randomly. When I'm home, the reception is okay, but when I travel, I get poor connection. I thought it was supposed to use the Verizon backbone, but I clearly don't as good as coverage as when I had Verizon.

Been a Comcast/Xfinity customer for many, many years. Internet service wasn't great but now pretty good the last 2-3 years or so (since competitors Metro & T-Mobile are now in town). I constantly received calls and emails from Xfinity asking me to switch to their mobile plan which they claimed was better and I finally gave them a try. Boy was this a mistake. The reception from my home has been horrible from day one. I've made a couple of complaints in the past.

My Xfinity Mobile account was closed on August 17, but I was still charged for September and October. Because the charges continued even after cancellation, I had to cancel my credit card to stop further billing. I called customer service multiple times to confirm that my account was closed. Each time, the representative told me that the account had already been closed and that I would receive a refund for the two months that were incorrectly charged. However, I kept receiving billing emails and payment attempts every month. Since my credit card had already been changed, they were unable to charge it, but the billing notifications kept coming.

They don’t stand by their customers. I received an iPhone 17 during their fall trade in event where there was to be no charge for new phone. The trade in phone was package by their rep. And I mailed it in getting a receipt from post office. Tracking shows it got to Dallas but went on from there to unknown location. Since they didn’t get trade in where it was supposed to go I’m paying monthly for the phone. They opened an investigation then responded they weren’t doing anything about it. This was not a fault of mine and I have been a triple customer (internet ,cable and mobile) for years with the money I pay them and the tracking info they had. It would have been good customer relations not to charge me the full price of the phone.

I have spent ten hours today trying to rectify a mistake someone made on the Xfinity end and still have not gotten any satisfaction. I called to end one line and then that number over to another phone that is on the bill. A 30 minute issue turned into 10 hours. Of poor English, not listening and multiple AI. No human interactions that wasted time and were unfruitful. The agent deactivated the wrong phone and SIM card. And then ordered a phone I didn't ask for. All day they said one thing was the problem for it to be something else. We never found a clear fixable problem.