Xfinity Mobile Reviews

Your billing shows I owed 141.08 for Oct, the month prior showed I owed monthly bill of 70.49 not bill, you recently sent me collection for 87.43! I have bank statements showing I paid 10/14 112.68, paid 10/16 70.59, paid 10/16 70.59. The payments aren’t showing on your end! Actually Xfinity Mobile should owe me 112.78! And you are taking me to collections! How does that even work???

We were customers of Xfinity Mobile for 8 years and were being charged 100.00 phone bills for a bill that should have been 25.00. We had the 12 gig plan and were retired spending most of our time at home. Called customer service to check the system several times and everything was fine they kept saying. The phones were the problem. We tried getting Xfinity to give us any loyal customer deals to keep our business and they didn’t care if we left. So we switched companies and after switching to Boost Infinite we received an email from Xfinity asking us to come back and they would now work on phone upgrades. Too late Xfinity. Your chance passed when the phone call ended. Now we are looking to change home services that we pay 300.00 on average a month. Let’s see if they do anything there.

I had one of the worse experiences with Xfinity's Mobile sales team. The salesman was extremely rude. He kept interrupting me and would not let me speak. In addition, he was very condescending to say the least, as well as, a liar. We were initially told from an earlier, rep it would be $15 per line for 4 lines, with no activation fees. The new rep had us quoted at $40 per line, with a $10 activation fee per month per line. The rep called me a liar that they have the best prices and he will not argue with me. REALLY!!!

Initially, the experience was easy, but the service was extremely spotty after first few weeks of use. When it came time to cancel our services, I called a month in advance to cancel. They assured me everything was cancelled and settled payment wise. However the service continued to be charged to my account without any use or even powering on the phone. I called after month one charge, and was told it was canceled and the charge would not occur again. It subsequently was charged on 3 additional months and accrued late fees due to lack of payment (on a service not being used).

If I could give absolutely no stars I would for the Customer Service. Deceitful, Money Hungry, and Gaslighters. My experience at first was actually very nice. I had internet service and they called me to add a phone line and I agreed. Speed was great, service was great. One year in, it all went downhill. I used to be so polite to customer service representatives. Their app is hard to use and there isn't access to seeing your own activity due to security issues.

We needed an additional cell phone for our business. I warned my partner not to do business with Xfinity, but he did it anyway. We received what looked to be a new phone. However, it had a passcode that we did not know to access voicemail and the Caller ID was for a person named "Barbara". We called Xfinity two days in a row. They deleted the caller ID, but said that they aren't equipped to put our name on it. We sent an employee to their store and they simply reset the code so that it can be accessed. We received an email due to giving poor feedback, stating that they would be in touch within 24 hours, they were not.

I had Xfinity Mobile two years ago and tried to add my family members. They advertised up to 10 people could be on the account but they capped me at 6. After a couple of months of excuses from them as to why I couldn't add the 7th member, they finally admitted that my other Xfinity services were not enough. I dropped the account but two members others opted to stay and take primary control. Two years later I received a massive bill of many thousands of dollars on my credit card number - a credit card that was new because previous card was stolen. Not sure if this was Xfinity mistake or fraudulent use. I cannot contact Xfinity as they do not permit inquiries from people with no account. My bank has been notified.

We cancelled our Xfinity Mobile Service on 21 Jan 2023. We were assure by Xfinity and Boost (our new carrier), that the Xfinity account was closed and no further "auto" payments would be made. Of course, Xfinity continued to make charges for Feb, Mar and even Apr. After several phone calls and HOURS on the phone, we got a credit on our card for Feb and Mar, but Xfinity decided to send a debit card for $76.90 as a "refund" for April. Unfortunately, they sent the card to our old address (we sold the house in Sarasota) and the couple who purchased it decided to just take over our acct for cable and internet. But Comcast or Xfinity also linked our mobile acct to that address and their names. So when I tried to get them to issue a paper check for that last erroneous charge of $76.90, they agreed to do it, but we never received the check at our new address in Mesa, AZ.

Xfinity go into my account every month and take too much money out. Their customer service ask you the same thing over and over and over and they lie. I suppose been refunding me Monday, I was on the phone with them all day and they said yesterday that my money was going to be on there. I still have not received my money, I can't believe this. I am so sick of them.

I am still waiting to speak to a manager over a week later. They have lied to me, talked over me, ignored me and hung up on me. If you want to verify this just pick up the phone and tell them you have a concern and would like to speak to a manager. Please save yourself the headache and stay away, you have been warned.

My phone was suspended, I attempted to make payment but they could never find my account. Then they would send me to the next person, who would always needed to verify the account once more. Then the cycle continued, what is the issue, and how can they help you. I am now looking into another phone company. Would not recommend this place for a phone service.

I have Xfinity wifi, and while making a service call a rep talked me into switching our family's 3 phone lines. It's now day 6, our other service was cancelled, and we STILL can't get Xfinity to work. Worst experience ever.

I'd give them a negative 100 review if possible, I have spent countless hours trying to get my back up cell phone (phone number I have had for aprox. 30 years). Been told you need a new sim card, got that, been told you need a new phone, did that. Then was told I gave up the phone number 5 months ago. (Which I never authorized) nor was I ever notified by Xfinity. I asked to talk to a supervisor, sat on hold for 2.5 hours and the phone disconnected. Called back, asked to talk to a supervisor and was told they were all busy, went through the whole story again, he said nothing I can do. I asked to speak to a supervisor again, he said they are still busy. I asked to have on call me, he said no problem. NO PHONE CALL.

Manufacturer defective Xfinity wants me to mail my phone while they fix it and I am without a phone for 7-10 days. Techs are useless. Customer service apologizes but no solution!! Nightmare company. Don't use them for your phone service especially DO NOT purchase a phone from them. Today is Saturday. Spent over 5 hours on the phone with them, after convinie

I tried to order a new iPhone 15. I was sent an email confirming my order then two days later, received another email telling me Ben canceled then went into the store and placed one in person. My wife then had to call to make some changes on our account and they informed her that that order was no good so they canceled it and put a third order in, when I called back to check status after several hours, they were very unhelpful and then informed me that they could not give me an ETA on my new phone. When I had to speak to a manager they would not transfer me to a manager or give me any explanation of why they canceled my previous two orders. Do yourself a favor. Find a different provider you’ll be much happier.

I am Active Duty Military and upon moving to WA in July 2022 while signing up for cable service was solicited for mobile services bundled with cable for cost savings. I was told by the Xfinity rep that the SIM cards would be mailed, but I told her that I would be TDY for months so I was concerned about them arriving on time. She assured me that I would not be billed until the SIM cards were activated. Once they arrived, we had trouble setting them up but were unable to get troubleshooting support, and then they were forgotten about during the move in process. The SIM cards were lost in the move and the phones were NEVER ACTIVATED. I recently went into a local Xfinity store for another reason & the workers noticed that over 13 months, I was charged by Xfinity for $1107.44 for telecommunication services that were never rendered.

The service is great however their customer service sucks. Every time I call customer service it seems like the runaround takes forever to get things done. Multiple amount of calls. However service wise outstanding.

I initially selected Xfinity Mobile because they have the Verizon towers, and it is reasonably assumed that they should have roughly the same coverage and/or service. Well it's a big scam, Verizon limits the speed of your phone, you're pretty much limited to basic calling, LTE 90% of the time, about 6mbps down with less than 1mbps uploadload. I regretted changing my old provider, useless calls, customer service that didn't solve anything.

I ask for internet only!!! They sent me a phone. I never used it. Next thing they start charging me $60 for service that I'm not using. Returned the phone. No refund. Took 14 phone calls. They keep asking the same questions like it's the 1st time calling.

They tried to tell me that I didn’t have an old iPhone I paid for… Which I clearly did if you look at my account. I paid off a phone and tried to get it unlocked. They gave me the run around. Put me on hold for 30 minutes for a supervisor then drop the call. Horrible customer service.

Signed up for Xfinity Mobile a month ago. Took 11.5 hours, 7 CSR reps, but finally got service changed from my old phone. Of course, it was through their CSR in the Philippines folks, but not very helpful. I lose service all together at least 1 to 3 times a week, but it's solved by resetting the phone. Thankfully, it's never been during an emergency that I have had to reset two of our four phones.

We discussed with support how to activate smart watches only without lines, then after they got signature they told we had to buy line for $45. And all three hours they lied to us that we can use watches for only $10. We spent 3 hours with these liars to cancel everything and never look back. They tried to sell to you all garbage which they have and does not care on your request. Below zero team. I am glad we knew it before started using them.

I did call to cancel the service after 1st day of trial. But now, I'm being billed of $241.07. When I signed the Xfinity Mobile plan, they told me I would have 2 weeks of trial, and can cancel any time within 2 weeks for nothing of purchase. Here, $241.07 is what Xfinity Mobile "GUARANTEE" that you would pay "nothing". But, not done enough, message from billing department said, this amount will be billed monthly (not ending yet).

There are so many bad things to say and so few good things to say. ** Service was poor, at best. It was literally non-existent too often. There were times my wife and I couldn't reach each other while both sitting at the same table in our kitchen using data, and even a couple of times using wifi. We know because we tried it out multiple times. ** Xfinity's automated chat is a joke. ** Getting a live body was beyond difficult. ** When I asked for a call-back, I got several—but they went immediately into voicemail, despite the fact that I had my phone with me at all times, and checked to make sure that my ringer was on and I was otherwise receiving calls.

If you are expecting a refund back to your card they will promise the exact opposite. I have been promised a refund back to my card for a month now. I have talked to four employees and a supervisor promising and assuring me it will happen and never does because Xfinity likes to do the complete opposite and issue a credit.. I do not trust this phone service since they use Verizon towers. I am leaving this phone service for Verizon and reporting them.

I got behind so a text came up and said I was eligible to get an extension. Great right? No it wasn't. I followed the protocol to pay my bill on the due date of my next bill then at the end of the month 50 would be taken and placed on balance of previous bill. Well this company double billed me, took away the extension and refused the refund because I was paid in full. The corporate CS Rep kept telling me what I did and refuse to take responsibility for what they did. Of course blame it on the computer system....Give me a break. Xfinity is a multi-billion dollar industry and they keep taking and taking from folks with their outrageous "hidden" fees and have one of the worse Customer Service!

I have been an internet customer for years and never had any complaint. Naturally I wanted to try the mobile service as a back up phone. 15/month is what I was told. My first bill was $48.80. Some 1 time fee I was never told about, my new bill is $42.00. Been on the phone with customer service for over an hour. Every associate tells you something different and when I finally get transferred to a manager the call mysteriously gets disconnected. Don't waste your time or money.

So far I have been waiting a month and half for my cellphone to be unlocked and still nothing. I have call several times. All I got is the runaround and nobody is willing to help. They are HORRIBLE. Good luck.

Xfinity Mobile called me today, they acknowledged that they didn’t send any text messages warning that their roaming service didn’t cover and that we would have very high data charges, and they waived the roaming charges. I did appreciate their offer to solve the issue.

I was on a cruise in Alaska and I received a text message from Xfinity and when you receive a text message from most companies, the company name usually at the beginning of the text. The text message I received from Xfinity. Ahoy welcome aboard your cruise. Now why would somebody think a text of that nature will be coming from your mobile company. They do this, so you don’t read the entire text message. Not until the end of the text message you know that message is from Xfinity mobile. I never received another text stating I am being charged for international calling.

So I switched to Xfinity mobile from T-Mobile and it was extremely cheaper so I was okay with that. Fast forward I wasn't getting the best service. Calls would drop or I wouldn't even get calls while my phone is in my hand. Next I moved and where I moved already had internet that was paid for so I told them to cancel my internet and they did but they told me my bill will be high now Because I don't have the internet. I need the internet. So now bill was back to the same amount that I was paying at t mobile. Then I was having some trouble with my phone so I went to try to upgrade and they told me I couldn't finance the phone. I had to buy it straight out. Every time I would go to the location the wait was outrageous and rude service. The last straw for me was I tried to add more people to my plan to make it cheaper. They wouldn't let me because I didn't have the capacity. Tried to add my lines to someone else plan same thing. I couldn't.

I upgraded my iphone12 to a iphone14. Once I received the iphone 14, I called Xfinity to port the number over to new phone. Customer service was saying they was getting an error on their end and could not do it. After many attempts of calling and spending hrs at a time to get this fixed, a rep cancelled my phone number without my knowledge. I received an email saying my number was cancelled! Now they are working to at least get my number back onto my iphone12. My ph number is connected to my job and everything. Now I have two phones with no service! I'm being told it'll take 24-48hrs to port my original phone number back onto my phone. So at this point I'm communicating by wifi with no active lines! Every time you call, it's a different rep with a different solution in which nothing seems to work.

I signed up for Xifinity Mobile to transfer my home service that was also with Xifnity using the same phone number. They sent me a phone with the wrong number attached and at the same time continued double billing me on home and mobile service. After 3 months and countless hours on the phone with them they finally ported the correct number but charged me extra to do what they were supposed to do in the first place. I continued to get over billed and the total runaround trying to get things corrected. Finally I terminated all my Xfinity services as this was the only way to stop the insanity. Horrible service, horrible support, relentless billing. Stay away from this company!!!

Hi, I have a situation where we use 4 family members shared lines, and when we went to Mexico for 4 hr, they charged me international billing though we enable a global pass. Total monthly billing makes it ~$377. When I called them to explain for a refund they took 2 months with multiple calls and spent around 5 hr total to explain what happened, every time they said it will resolve in 24-48 hr, but still, it has yet to resolve. Xfinity mobile tests your patience.

By far, one of the worst possible options.. When I bought this Samsung Galaxy A53G it was really expensive. Was financing the phone, but paid it off early. Little did I know that when I moved and canceled internet service my monthly charge jumped by $25.00. But wait there's more! Upon learning this, I decided to go with another carrier. The new carrier informed me that my device was incompatible. Thanks for the memories, Xfinity.

After several times agents' promises, I have been kept charging more than 80 USD for 3 months straight. Finally, I have decided to close the account and opened a case regarding the refund. A refund of 80 bucks was approved by the case manager per agent. I should have received the refund and used it towards the upcoming account bill. This promise also did not happen. Comcast Agent lied to me (the customer). So, be careful, they know how to promise but never get it done... I am totally disappointed with Xfinity Mobile Customer and Case management team members...

l was lied to and deceived by Xfinity mobile about gifts cards l would receive after 3 months of service. Contacted them after 4 months and they have no knowledge of such so l gave names & dates & after being put on hold 6 times the rep says that l signed up for service on the 8 of that month but the promotion was only for 24-28 of that month.

Called to port a cellular number over. Rep added an additional line to get a additional sale w/o my knowledge of course. Ported number went out every day. Called support. Support rep acted like she fixed the problem, but in reality she changed my phone number. Had to call back. On the phone for over a 2 hours. Never can speak to an American. On the phone everyday since number ported over. Very unhappy and unsatisfied.

The online rep TURNED OFF MY PHONE SERVICE after I asked him to blacklist my old stolen phone. He then proceeded to say it was a $15 fee to turn it back on, and would I like to upgrade my service? I attempted to have my service turned back on by three more online reps, to no avail. I had to call Xfinity customer service and cuss three people out before I talked to someone who semi spoke english. The turning off of my service also made me ineligible for the gift card I was promised when I switched to xfinity. All their service reps are from India who don't understand freakin english. Avoid at all costs!

Xfinity Mobile is by far the worst cellular provider I've ever encountered. To date I have been charged over 1500.00 in false charges. Customer Service at Xfinity Mobile is a joke and should never be trusted. They always tell you everything will be taken care of and fill you with false promises, and yet they never take care of the issues even after taking responsibility. Stay away at all costs! I'm currently seeking legal counsel to fight these scam artists! Total frauds, stay far far away!!

I travel at least 2 weekends a month and frequently have internet connection issues. While traveling I use my Hotspot to perform work tasks on my laptop but often get disrupted by service issues. Also their unlimited data is not unlimited, once you hit a certain limit the service is slowed down and causes more service disruptions. Their customer service line is tedious to navigate and outsourced to other countries so for English speaking customers in America it creates huge communication barriers and I often have to go to a local retailer to resolve issues.

I recently went w/ Xfinity Mobile, their rates have gone up and they are not any kind of deal now, so after about a month I tried switching back over to other company. When I called to get my acct# & pin# to transfer service & ph#, they gave me the wrong acct# & supposedly the wrong pin#(!) So I had to go 24hs w/ NO cell ph service, & when I called them back - having to use my landline, which I have thru them btw - they claimed to then give me the correct acct#, but they WOULDN'T GIVE ME MY PIN#, they said they had to text it to me. Well cell ph. out of service - once again for 24hrs! - so can not get texts, they would not give me the supposed correct pin#, even though the day before they gave me the supposed wrong pin# right over the ph(?!)

I tried to order a new phone from Xfinity since we already have our cell phones and email with them. We moved from Pa. to AZ 3 years ago. They let us keep this part of our account since Comcast can't provide internet in AZ. I just tried to order a new phone from them. All went ok. When I got the order confirmation email from them, I noticed they still had my old address in Pa. and were shipping my new phone to the new owners of my old house. I found no way to change my address on their website, and I went through chatting with 5 different agents all morning. None of them could do this for me. So I told the last chat agent to cancel the order. As of now it's still is canceled. And I can't dispute a pending credit card transaction until it is posted. Their service as far as the phones and email is concerned is great. But they have people who fail at customer service. This only my experience. No one else's. But be warned.

Xfinity Mobile worked well for about 2 months, then the service began to fail. I could no longer make or receive calls unless I stepped outside of my home. So, I went to the Xfinity mobile app for assistance, but the app did not work. So, I called the number for Xfinity mobile, but the number was no longer in service. So, I called 1-800-COMCAST, but I could not get past the ridiculous automated phone assistant.

I switch from AT&T mobile to Xfinity mobile. In with them a month the worst service ever. They don’t give you 5G. I’m switching back to AT&T with a scam. Even their Comcast cable stinks. They rip off everybody. That’s why they built towers Philadelphia by stealing money from everybody and giving you nothing.

This service was offered to me while getting internet for my new home. I refused the service due to them not being able to activate both me and my son's phone at the time. I go to turn in internet equipment because I was moving and find out I was getting charged 5 months of services and I asked for a refund and I was told they couldn’t refund me even though the phone was never activated. The customers was very rude on the phone telling me I signed a contract and I had to cancel in a certain amount of days. THIS PHONE WAS NEVER ACTIVATED. Why am I being charged.

I paid off 3 cellphones my last bill cycle. I have a total of 4 lines. I paid off 3 cellphones on my last billing cycle. Which I received information that I did from this company. And received an email how to unlocked the 3 phones. I also took one line off of my service and removed the insurance off. Now this current bill they are saying I still owe on said devices. Which makes no sense. Why even send out that information.

They still charge my credit card after I have cancelled my phone service with them (have email they sent me that the service was cancelled). At this point, they make it so you go through a bunch of bureaucracy to attempt to cancel. I had disputed a previous charge with my bank with them, and I am currently disputing a charge with them once the charge is posted to my credit card. Now, I filed a complaint with FCC regarding this. Whether they intentionally do this or not, it's shady to make the customers to jump through a bunch of hoops to cancel. I highly do not recommend opening a phone service: The Xfinity store do not handle mobile issues like cancelling. Very annoying!

We have been loyal customers for years. We have purchased many phones from them. However, if you ever have a problem, you go round and round with the automated system, and it’s extremely time consuming before you even actually get to a live person. (Very frustrating). We are currently trying to unlock a phone that we purchased through them because we want to change providers. (Xfinity Mobile is the most expensive phone plan ever). This phone has been paid off for months, and it is literally taking me a month to try to get Xfinity to unlock it. I am going on the 4th unlock code from them now. I have spent hours and hours on the phone with them to get this phone unlocked. I even went to a Comcast Xfinity store, and yet it is still locked. I am assured every time that within 24-72 hours the code will work and the phone will be unlocked.

I called regarding my remote not working. They talked me into a new bundle plan and sent me a Google Pixel, saying it was free. It was NOT free and after months of calls to them. I sent the phone back and they sent me to collections for the entire cost of the phone. I called them for months and they told me that it was their mistake and they actually owed me a refund. They kept lying to me and to keep my credit score safe, I had to settle with the collection agency and pay them 20% less than the original amount. The 20 or so "people" I talked to at Xfinity Mobile are complete liars and con artists. None of them could barely understand English. Nightmare to say the least.

They are very weak in doing the simple task of ID card verification. In the store, the seller could not register the certificate because it was new. After that, I called support at least 4 times because the link to submit documents is not working. I sent the documents 2 times and the agent confirmed the order each time, but today I found out that my order was canceled. I called and the agent said that the certificate was not approved. While my certificate is of a new type and Xfinity system is not able to recognize it. They cannot do a simple task.

I have Xfinity Mobile and wanted to add another sim card for my family member, I called xfinity and made an order of new android phone with new sim card, the customer representative told me it would arrive within 2 days..I waited but notification came in after 4 days, Fedex was to deliver the items, I didn't hear door buzz but found door letter reading, "We missed you and will make another attempt." Because I needed the phone urgently I called fedex customer service and they told me the item was taken back to warehouse in Wilmington MA. I drove there but I was told the item was still with driver, I was frustrated as they said it's MISS COMMUNICATION.

I contacted Xfinity Mobile support on Friday, May 26, to request a Military unlock on my Samsung Galaxy S22 Ultra, which I qualify for. According to the company's policy, "You must either receive orders to deploy outside the U.S. for more than 90 days or receive a permanent change of duty station within the U.S. These orders must be received after signing up for Xfinity Mobile service. Please bring your deployment paperwork to a local Xfinity Retail Store or give us a call at 888-936-4968 to securely provide your deployment paperwork electronically." I called the number provided "888-936-4968". I was informed that they had done everything on their end. I needed to bring my documents proving my deployment to a local store.

I signed up for Xfinity Wireless for my mobile services thinking it'd save me money. Thru AT&T I was paying for 5GB of data a month for $76 and when I switched with Xfinity Wireless they said their $30 for 3 GB plan would auto-charge you $15 for every gig you went over. 10 days into my new plan I got a notice that I was about to go over, but as I'd never been billed for more than 5GB with AT&T I figure'd I'd just pay another $30 for the next 2 GB of data I'd probably use, which would still be cheaper than AT&T...BIG MISTAKE. My bill was $103 and nowhere online or in the app does it show you how much data you use(d) or when, so it's impossible to make an informed decision with their service. It was awful.

I was in Aruba for one week and the resort had free Wi-Fi. I also used WhatsApp which is supposed to be free. I was charged $479 from Xfinity. I spoke to a representative and was told I didn’t adjust my roaming settings which I had no idea what he was talking about. I was tricked and scammed and was not given an adjustment to my my bill. Horrible company!

I have been back and forth with Xfinity Mobile for 2 years trying to get access to my Xfinity App and Account Login. I can login, but always get an error that says it can't retrieve my information. I have spoke to no less than 10 customer service reps, all who say "we can't figure it out, just chat every time you need your billing info". They outsource their Customer Service, and the entire team is useless. When their service doesn't work properly, they never offer anything for the hassle or issues they create and cannot solve. They add fees and charges not disclosed, etc. Stay away from them if you can.

Xfinity persuaded me to leave a solid plan I already had with another company based on the premise that I would have phone and Internet at a total of $53 a month. I questioned the agent assisting me because it did not appear to match his quote when I was reading the paperwork but he assured me it would only be 53 for my plan a month, I have pictures of the chat because I know Comcast/xfinity's reputation. Upon signing up my first month's phone bill came to $60 a month alone (not with internet) I contacted support because I saw they added a 2nd line to my account and I was being billed for this number as well.

I had the pleasure of interacting with Hector at the tier 2 Advanced retention center of Xfinity, and I can't say enough about the phenomenal service he provided. I had a difficult return that needed to be processed, and Hector handled the situation with grace, skill, and a level of service that exceeded all expectations. Hector's attention to detail and customer-centric approach made him stand out from other customer service representatives I have dealt with in the past. He took the time to fully understand my situation, and his ability to think outside the box helped me find the best possible solution.

I firmly believe this free cell phone promotion is nothing but a scam to switch steal customers with a fee of $35.00 for restocking to deter you from changing your mind. I would be embarrassed Xfinity Mobile for practicing this tactic on customers. I was charged a $37.50 on your credit card w/o my knowledge. I am now forced to pay $35.00 for restocking the phone, even if after I refused to keep it and sent it back and asking for a full refund to reinstate back to my credit card. Because of their deterrent, I was forced to cancel my card number and worries about my mailing address before I would write this discomfort. I was told to check my email explaining the details of the policy for returning merchandises using the the link attaching inside the email after I called to request a full refund. My argument is, I received their policy after I have signed or agreed to switch my contract over to them. It was too late to undo any of this and policy.

I got billed wrong EVERY MONTH, overcharged every month. Every agent said "no worries" and every agent lied. I had to call every billing cycle and argue with the robot to get a human to try to correct my bill because not every issue can be resolved thru automated system. Their process of handling customer calls is a freaking pain in the behind!! When I finally got fed up and left Xfinity Mobile after only 5 or 6 months I got yet another bill. I called to have them remove my credit card info. I was assured it was removed then got another notice to withdraw from my account. Called back and they hadn't removed my card and claim they "can't". Customer service is full of crap and will say anything to seem like they successfully handled your issue because if they can't it counts against them as a service agent. BEWARE, DON'T USE XFINITY MOBILE! I WILL NEVER NEVER EVER USE OR RECOMMEND THEM TO ANYONE EVER EVER EVER!!!

I promise you this is worst than wherever you are coming from. DON'T DO IT. Firstly, their prices are not truly what they say it is. They will end up charging you extra and will make up reasons that were never disclosed. The customer service is rude and totally unhelpful. I can't believe to tell you how horrible my experience with Xfinity Mobile has been. Never ever get a promotional deal from them, they will end up charging you for it. Also, please do not setup autopay with them, they will charge you at will and never give you back credit. Xfinity internet/home phone/TV services are great and nothing similar to Xfinity Mobile. Also note that your bills are not consolidated and their customer service agents are not the same.

We had the mobile plan with them for around 6 months, we had to let them go because breach of service agreement on their side, their voicemail did not work and we spend more than 10 hours total on the phone with them in this regard. They fixed the problem once and the fix last for 2 weeks only. When the voicemail worked for those 2 weeks there were no voicemail notifications. We needed to call the voicemail once in a while and check if there is any new message. We let them go for lack of service and lack of support. They still charge us for three phones without purpose. Stefan

Their customer service is horrible. You have to jump through hoops just to speak to someone you can't understand and then they have no idea what they are doing. They don't listen to what you're saying, they just keep talking over you. I have to take a ** before calling them.

We changed from Verizon to Xfinity Mobile about 2 years ago. We first noticed that coverage was not nearly as good in our area (Sacramento, CA and surrounding areas). In January of this year I lost my job. We fell behind on payments, but took proactive steps with Xfinity. We called and made a payment arrangement for our last due balance.

Have had Xfinity Mobile service for 6 months now, noticed they've been charging me a higher price than what I originally had set in my payment plan. I called them to dispute their faulty transactions, and they refused to give me my money back. I asked for my email statements to be changed to mailed paper statements and they said they don't do mailed statements. Ok. I'll be looking into a different phone service. I'd like to have a phone service that values me as a customer and values the fact that they've charged me a much higher rate than I ever agreed upon. Shame on you, Xfinity.

They have finally credited my account for the entire amount. Was it a lengthy process. Absolutely.

We switched our mobile service from Verizon to Xfinity in May 2023. They offered us a great deal which is turning into a nightmare to say the least. We were given a "free" Pixel phone with the switch, which turned out to be a non-working phone and they couldn't get it fixed. They then offered me an Apple iPhone for "free" to replace the Pixel phone, and now this is the second month in a row they are trying to charge me for the phone, telling me it was a misunderstanding, and the iPhone is not free.

It has been two weeks that I've been trying to get Xfinity Mobile to unlock a paid off phone. All this time they have been filling out wrong unlock code requests for wrong IMEI numbers, sending them two wrong email addresses, and keeping me waiting for hours on end on phone lines. NEVER EVER am I coming back to Xfinity.

I called to make a change to my Xfinity Home account in early April. Customer service convinced me to give Xfinity Mobile a try, in exchange for additional discount on home. Promised absolutely no cost if I quit in 2 weeks. Also claimed that my daughter's older iPhone XR could be ported to Xfinity Mobile without a problem. Within 30 minutes of trying to initiate service with no Xfinity SIM cards, we learned that her phone could not be ported and we had to buy a new one. I immediately cancelled the service. Still got charged nearly $100. Total lies and ripoff. STAY AWAY.

After an irritating call trying to get Xfinity to reduce my bill to the agreed amount (success), he started up-selling. The first was to switch and bundle our phones to Xfinity. Financially it made sense, as it would reduce our current combined monthly outlay of $165 to $120. I asked him several times what carrier they used, since Xfinity is neither a cellphone service provider, or tower owner. He first asked what carrier we were with, and how our service was. I told him T-Mobile, and we did not get Verizon coverage in our remote area. Over and over he told me that he guaranteed, promised, and assured me my neighbors were getting amazing coverage. He either did not know, or would not answer who their provider was. I told him I'd do some research and talk with my wife to make a decision, and he offered to call me back.

Via phone call from Xfinity I was told if I went to closest Xfinity store I would get a free Moto g stylus phone 2022 model. Only about $20. taxes to pay. Deal offered was $7. per month to appear on my bill. The $7 would be automatically deducted. The phone is very deficient in all areas! Very difficult to use for any purpose, call, text, apps, etc. I checked my Xfinity bill online and saw that Xfinity was going to charge me over $40 for the phone service. They attempted to place this charge on an UNAUTHORIZED credit card. I only used this card to pay the taxes. After many frustrating phone attempts to get through to a competent customer service rep, I deleted the card from my account. Xfinity customer service told me I had to pay $15 per month for 2 years! This was to cover the cost of the phone ---- this was NOT A FREE PHONE AS ADVERTISED BY XFINITY.

I had 3 lines and internet with them for several years. After we moved internet was not available in the new place so we had to disconnect internet but then phone charges skyrocketed. Our devices were fully paid but they never unlocked our phones, service was disconnected without a prior notice when we tried to port the number. We did not have any service and even couldn't use the new service on the phone. So be careful if you are thinking to start a new service. Horrible customer service as well, keep giving wrong information over and over again!

Has to be the worst yet in terms of customer service and services in general. The hotspot is non-existent for people that depend on hotspot when they are on the go. Slower than dial-up internet for those that remember how slow dial-up was. Their customer service is not based in the US, so good luck when having a conversation with whomever you get lucky to talk to. On April 10/22, I traveled abroad and I chatted with an agent and requested to add a global pass feature that will enable me to use my phone internationally without any additional charges. This feature cost 10/day and I was informed it was added.

I switched to Xfinity when my employer paid my phone bill and have had nothing but trouble since. It's impossible to get ahold of anybody to resolve any issues. Every bill I received was slightly higher than the last despite my service plan never changing. I was penalized for paying off my phone early by a new monthly charge and spent nearly an hour on the phone trying to figure out where that came from. Three months later and I switched services after another price raise. I was promised that my phone was unlocked and only found out it was not when I went to the new provider. Had to get a new device or stay on the phone for another hour and I couldn't be unreachable for that long. Even trying to resolve issues now as a former customer, it's a hassle. There seems to be a finer print under the fine print and they're just after money with absolutely no customer service.

I am a new customer with Xfinity Mobile. I set up service for two lines and purchased 2 new handsets from Xfinity. I was billed and paid for the items and service. I was told I would be billed 60.00 per month for services. I received a bill for 80.00 plus and questioned it. I spoke with a customer service representative located in the Philippines. Explained the overcharge and they told me I would be credited in the next billing cycle. The next cycle came and still the extra 20.00 remained. Called customer service again and spoke with Ms. ** in Philippines. She told me it was a service charge. I told her of my previous conversations but she kept arguing. Asked to speak with a supervisor. She stalled me for about 30 minutes or more and kept failing to get a supervisor.

I purchased an unlocked phone 3 years ago and took it over to Xfinity mobile. I have been trying for the last 2.5 days to get my phone number transferred over to Mint mobile. It has been a nightmare!! I have made 5 phone calls and spent 4.5 hours on the phone with 5 different versions of what is going on. It went from - 'no, everything is fine,' to 'okay we checked and the number is released and ported over,' 'you have an excellent account with zero balance,' to, 'oh, we didn't know you wanted the phone unlocked again, that can take up to 60 days,' then, 'okay you owe us $9.69 and once paid we will unlock it,' to, 'okay that is paid, now it will take up to 12 hours,' then 14 hours later, 'oh, we can't escalate it, it can take from 12-72 hours, would you like to activate your line with xfinity to unlock your phone?'

My bill with Xfinity Mobile was roughly $92 per month after all of the fees on the "$45" plan. Whatever, I could deal with the extra ridiculous fees. The actual coverage was mediocre. It's the customer service department that is an absolute joke. I also use xfinity for home internet. My home wifi router was experiencing issues, and I was told to come replace the router, which I did. My cell phone apparently wasn't connecting to my home wifi that month, so my phone bill went from $92 to $331!

Scammers! Stay away from Xfinity Mobile. I relocated to Maryland from Atlanta and had to disconnect my home internet service, but kept my cellular service. I tried to switch to another carrier and this was a nightmare!! The Xfinity rep failed to unlock my phone before deactivating my account which resulted in me not being able to use my phone with the new carrier! My iPhone was paid off and nearly new. Customer service gets a zero! All they say is, "We can’t help you." There isn’t a manager on duty nor an escalation department.

I want to be brief here. I rate Xfinity less than 1 if I could. I have gone through endless pains only for accepting Xfinity mobile service offer offered by unskilled/unaccounted for Xfinity customer service. I am reviewing here so Xfinity can see it and contact me for opening an investigation about what I had to go through. I am referring to only CSR dept here. Unfortunately Xfinity CSR did not provide me with their ID and chat ID. When I asked for IDs they switch me over to another dept and told me they could better serve me and similarly, the new depts, at some point, switch me back to the old dept. I requested them to made several escalations/complaints (not sure Xfinity reps actually filed or not) but got no further communication regarding the escalations. They don't send us the email copy of that neither the Xfinity account is updated for that. The CSR wants to remain invisible.

I had been a loyal Xfinity customer since Jan 2020. I still have their WiFi for now and joined their cell service about 6 months after getting their WiFi. In certain areas of Washington I would lose service and others it was fine but, for the most part all was great until I moved. I purchased a home and literally moved down the street 5 min from my previous address. I contacted Xfinity Mobile/Wifi departments to schedule my move the 2nd week of March effective the 29th of March. My Wifi service transferred over with no flaws. My mobile however did not. Long story short I was given the run around for weeks not to mention the horrible and rude customer service. I was unable to log into my mobile account or make my payment. I contacted customer service multiple times about the issue and each time I was assured within 24hrs my phone would be transferred to my new address and linked to my Wifi account.

I cannot review how good Xfinity cell phone service is but this is a review of their customer service. Into the first few weeks of Dec 2022, my mother switched her internet/cable/phone service to Xfinity/Comcast, she was unhappy with her other provider. She qualified for a free phone, which she received several days after she was admitted to the hospital at Dec 10th.

Stay away, they will take your money. I've had Verizon cell service for years. These fruit loops sent me something about Xfinity Mobile in the mail. I already have a cell service. The lady asked me if I had recieved anything in the mail about xfinity mobile. I told her I believe I did. Which everyone gets trash mail everyday. She told me, that I was suppose to read this trash mail, because it says, that I had 7 days to decline mobile service from mobile xfinity or it was automatically activated. How do you activate something without a signature or a simple voice that they recorded saying that I wanted this service. Does your signature mean anything these days.

I have been a customer for 6 years! I would've recommended to anyone, they should switch. Until they recently took money out of my account and will not give it back! I feel like I was robbed! They keep promising to help me but then nothing is done. To me that means they could care less about their loyal customers. They took the $665.49 out NO PROBLEM, but won't put it back and they are still threatening to shut off my service if I don't pay my bill! How?! You took all my money!!!!

I got a promotion. They told me if I transferred my number I would get a free phone. I left my carrier of 15 years and made the switch. My son's phone was stolen 3 days after we got it and getting it took over to a month. I got in touch with them five separate occasions. Was told a phone was ordered then it wasn't asked for a supervisor and was told no. The end result is this the phone is only free if you keep it for 24 months. They will not allow me to purchase another phone. I am to continue to pay the bill for 14 months to be able to buy another phone or if I cancel the line I have to pay 150 for the phone so there is literally no way to use this line.

Their definition of “unlimited” is NOT “UNLIMITED” AT ALL!!! Beware! Service is terrible, literal cell service & customer service! & they will literally SHUT ALL YOUR CELLULAR SERVICE for “using too much data”! Hence, the FALSE advertisement of “UNLIMITED”! Save your time & money, DO NOT CHOOSE XFINITY!!!!

I wrote a review online stating Xfinity Mobile did not seem to have GPS capability internationally. Although I would sign up for their Global Travel Pass, whenever I traveled to Europe, no GPS. I wrote a review online and received response from Office of Tom Karinshak. I never talked on the phone with anyone, only text messages. I was first contacted by Paul N. who said that, "Signal issues in a foreign country are out of Xfinity's control. Just reset your network to reconnect to local towers." So, I went to Italy and did as he suggested...NOTHING. I texted him while in Italy but NO RESPONSE FOR A WEEK.

Do not use this company! Worse customer service. Takes many calls and 10 minutes to actually get to a real person. They will say you owe them money and send it to collectors and put it on your credit report even though you did not owe them. They hang up on you after waiting on hold for hours. Do not use them! Comcast/Xfinity mobile!! Absolute Worst. Date of experience: March 15, 2023.

To start off they use Verizon towers. I was told I should have great service! Our phones hardly worked at all!!! I tried calling several times, got disconnected several times, no resolution. Tried calling the corporate office and was given a credit, but no resolution. Went into the Xfinity store and was given new sim cards with a reset. It did not work! I was told I signed up during a promotion and would have to pay for my phones even though the service didn't work!

I had Xfinity Mobile service with 5 lines for 4 years. I was paying extraordinary amounts for kids going over their fixed data. When I decided to switch to Mint, Xfinitymobile made it extremely painful to unlock my 5 devices.

My family rarely had issues using either Sprint or Verizon. We switched from Verizon to Xfinity in November 2022 to save money with little concern given the fact that the Representative indicated that Xfinity uses Verizon’s network. My sons have iPhone 14 devices. My phone as well as my husband’s are a little older. We all have issues with data service since switching to Xfinity.

We were overcharged on our December cell billing. I contacted Xfinity customer service, went over the problem and was offered a $50 credit, I didn't ask for it, I was offered it. Nothing in January-called again and was promised that the credit would be applied within 5 business days. Just called a few days ago, went through the whole vetting process 3 times with different reps only to have the last one ask me WHY they owed me $50. That was the final straw. If a company can't or won't keep its word, I have no use for them. On top of that, when we bought our phones in 2021 (paid cash for the 2 iPhones) I was adamant that they were unlocked. We were told they were. Come to find out today (2-24-23) that they aren't. Lying to the customers is never a good business plan.

Branch 2107 S 700 E, Salt Lake City, UT 84106, On August 06, 2022, Xfinity had a promotion of $100 dollar visa gift card per line if switched over to them as it was verbally stated by one of employees working there. It was said it will be sent to us 3 months after the date we enrolled. 4 months passed and I went directly to the Xfinity branch to ask about the visa cards, coming to find out we were not eligible for the visa gift cards because we needed to have compatible devices when we enrolled, I was furious as that was the main reason I joined as I was told I was eligible at the time if not I would of not agreed to join them, but now I know never trust no one, false advertisement, always read the fine print, I can own to my fault because it's big business so I brushed that situation off.

Today was my first experience with Xfinity Mobile Customer Support, and it turned out to be a lengthy journey in frustration. Although I spoke to several support associates spending over an hour on the phone, only 1 of them seemed to be fully knowledgeable in solving the problem of my new iPhone SE. The last tech associate whom I spoke to - John - promised to call me back in 15 minutes; I have yet to hear from him. Xfinity Mobile Customer Service needs serious improvement.

We have had nothing but trouble with both Xfinity & Xfinity Mobile. Issues from day 1. The most recent being that they overcharged me $433 more than I owed for December. I spoke to numerous agents, was promised a refund. They refunded me $14. As promised, I disputed with my bank. I still paid my correct January bill. They cut my service. This is after I even got a reference number confirming the refund. This is after they did not show up for an appointment for our internet and blamed us for it. This company is cheap for a reason. Stay far away.

It all started 2 weeks ago when I upgraded to a new phone. I didn't like the new phone so transferred service to old phone. Sent new phone back. They got new phone back today and deactivated my phone number including old phone. Contacted them and was told that I would be without a phone for at least 3 days. WTF am I supposed to do? I pay my bill every month. They are hurting a loyal customer. Never imagined they would do this considering the Xfinity store transferred the service. No accountability for screwing up my account.

After countless times of trying to add cellular to my Apple Watch and it is now two weeks later and they still were not able to activate cellular service on my new Apple Watch Series 8. I spent multiple hours after work online or on the phone with customer support even went into the Xfinity store, and it would not complete the pairing process to add the cellular to my device so I was frustrated and decided to cancel my service with them and I went on my sons plan with T-Mobile and within a half hour I had cellular on both devices. Amazing. No more headaches, no more frustrations of trying to deal with Xfinity mobile support. I am so happy. Xfinity gets no stars for me.

After a week and a half and probably 3 hours on the phone by 2 different people, still no phone and they won't talk to me at the store. I needed a new phone after the touch screen stopped working. Conveniently, there is a store nearby, so I stopped to get a new one. They won't talk to me since I'm not listed as a manager on the account (only my wife is), a little frustrating, but ok. My wife spends about an hour the next day talking to customer service to get me added as a manager. Unfortunately they want to send a verification code to my phone, but remember, it doesn't work. Eventually they send an email, but I never get it.

I cancelled all Xfinity services (mobile and home internet), and you should too. I will never do business with a Comcast company again. The following is based on my actual recent (2022-2023) experience: Telephone customer service is terrible, worse than ATT. The barely-English speaking folks will make many mistakes. You will have to call multiple times (8 times for me), going over the same information repeatedly. They will, somewhat comically, attempt to upsell you services they do not understand. Using Online Chat is just as bad. Your chat will get dropped repeatedly, in addition to the same miscommunication. Your costs will not be what you were told. They will be different, and higher. And, if you go to an Xfinity Store, THEY will not help you, telling you the problem is with Xfinity Mobile, and you have to CALL THEM. I was trying to switch to Xfinity Mobile, something you think they would have streamlined. Oh no. No way.

I was a customer with Xfinity Mobile for 2 years. As my phones have become old, I wanted to upgrade the 2 phones in my account with 2 new ones. The representative who I spoke with said that the $400 off on each iPhone is applicable to me too. Now when I see the monthly bill, I dont see the promotion applied. I have called Xfinity Mobile and spent an hour and 10-15 minutes to get it resolved. But now after 3 days, I still don't see the promotion applied. I am again on a call with them. I got deceived by the initial representative who I spoke with. I told him explicitly that I want to retain my phone numbers and don't want new numbers.

After 10 years with Tmobile, decided to make a switch. I signed up with Xfinity Sunday. It's now Wednesday night and I still don't have a phone. I get a toothbrush same day from Amazon. But, a phone, something I need right now for work takes 4 days (maybe longer) to travel 5 states. I get on customer service....ALL INDIA. I'm getting answers to questions I never ask. This phone is getting returned and I'm bailing out of this garbage service.

I wish I could rate this as "no star." The worst experience with a cell phone company. Great at internet service but they STINK at cell phone service! Overall, I think the head company was in a rush to provide a competitive service and did not take the time to deal with all the idiosyncrasies of mobile services. From my constant cell phone interruptions during calls (the phone will automatically switch from Wi-Fi to data all the time) to overuse of data because of the problem previously mentioned, to sky high bills, too looong wait times to cancel or transfer service, Xfinity Mobile has proven they suck in this industry.

I was on the phone with them and the rep. tells me he's going to give me a new phone if I switch over to them as a mobile provider and the cost for both bills mobile & wifi was going to be $45 a month. And I clearly remember asking him more than once, "Are you sure that price is right," because it sounded too good to be true. And he assured me it was correct, so I'm like sign me up. Send the phone, oh and no contract for the phone.

I have had a nightmare experience when trying to switch carriers.. Going on day three of waiting for them to unlock my device (which was already paid off before this process began). Customer service agents will flat out lie to you.

First, I needed internet and the agent convinced me to switch to their mobile services as well. They said they would give me a gift card, which I never received. Then, when I moved, so I had to disconnect the internet. My mobile bill then increased to $75.00 per month for 1 single line. I never used cell data because I always connected to Wi-Fi. Long story short their customer service was poor. They said it’s higher because I have to have internet, which is silly. I was paying more for the mobile service than the package deal. When I called to transfer my cell number to another carrier, they could not find my account. They could never find my account and would ask "What service do you have". They transfer you from dept to dept, all asking the same redundant questions. The agents all sound scripted, and they could care less about customer retention. Please do not switch to this carrier. You will have the most frustrating experience.

Switched from ATT to Xfinity two days ago. Today my phone calls failed both incoming and outgoing. I get an SOS where the bars are supposed to be. After FOUR yes 4 hours on the phone and chat there has been ZERO I repeat NO help or support at all. Each time they transfer you to several different departments until one says You are in the Right Department and We are taking Care of this right now. ONLY for them to switch you over to the MAIN MENU. They send you in an endless loop no matter if you are on a Chat or on a Live Person. If you get 'lucky' to get a live person, They are literally train to speak in a courteous tone but will Not GIVE ANY Support. None. I feel it's a SCAM. The only reason I write I FEEL is because I probably can't legally make the statement that it is. PLEASE STAY AWAY from them is my Advice. I wish someone would have warned me.

We purchased our phone through Xfinity and had the plan for over 2 years. Now we have changed providers and I have called Customer service 8 times to ask that they unlock our phone. They say they will send us an unlock code in 24 to 48 hours. Two agents even promised to follow up. Still nothing from them.

Never signed up for Xfinity Mobile but my bank account was debited two times within two days for two, yes two months service. After literally hours on the phone with customer service where I was transferred multiple times, disconnected multiple times, then assured my money would be refunded in full, it was only partially refunded. I am beyond furious with the endless automated process. Then once you finally get a live person on the line, they are totally incompetent to correct their mistake by returning my money and making sure it doesn’t happen again. I’m cutting the cord and will never be with Xfinity again. Customer service is absolutely the worst!!!

Horrible service you cannot even understand what the person on the phone is saying. They do not know English very well. Keep giving you the runaround. Been on phone 1 hr with no result. Why do we even pay our hard earned money for poor service? Can't get nobody on the phone to help with my phone problems. No I no one that work here know what they doing. Poor service. High prices. Did not get Xfinity mobile. They a scam company.

I switched to Xfinity mobile last fall. They offered me $400 a new iPhone 14. Unfortunately, they failed to apply the $400 to my purchase and my first bill showed I owed them $950 for the phone, not $550. After MONTHS back and forth, they finally gave me the credit. Sort of, because I didn't get the full credit, just gave up dealing with their HORRIBLE customer service staff.

I switched from Verizon to Xfinity due to a device promotion. In fact the promotion was sold to me when I called about an internet service issue. Beware, the device promotion will not be honored even if the porting is delayed from their end. Had tons of issues porting and after multiple tries, they were able to port my number successfully. The billing department started billing even before the service was in use/before porting - After many calls, this was reversed however, the device was charged in full and for 3 billing cycles, kept mentioning it is glitch in the system and manually reversed. 4th month, the representative mentioned the actual issue is because the phone got activated after the promotion period and system cannot take manual overwrites for promotion and my only option is to call billing every month to reverse the charges or I can cancel the service with option to buy the device paying full amount.

For the better part of the last 4 days, I have been literally tortured for trying to give them my business. They have had no problem taking my money but are currently dragging me through some of the highest incompetence that I have ever experienced with a company that I have already had established service with for 4 years now. All I am trying to do is switch 2 phone lines to them from my current carrier. I am equally embarrassed and furious and physically sick from what I'm going through. They need to see my driver's license but can't get a text through to me to do so. So, my orders for my phones keep getting canceled. It doesn't make any sense at all.

I signed up for a mobile account after being convinced by the internet rep that it would save me on my internet and the mobile line (which I did not need) would only cost $15 per mo. I agreed because of the extra savings it was offering on internet. When I went to the Xfinity store to get the new modem for the internet they asked if I would do the mobile in the store (I assume because they work on commission). So I agreed and they agreed to cancel the request made via telephone. I received a device in store.

I have returned your items. It takes you two days to take a payment but it takes me 3 months to receive my refund and then they continue to charge my card for services I don't have. Never answer the phone either and if they do it's only foreigners who barely can speak English. They need to get rid of Xfinity and just keep ATT..... Xfinity sucks to hell.

I moved and Xfinity doesn't offer internet service in my new area so my cell phone bill will go up an extra $25. I chose to switch carriers but I needed my sim unlock pin to switch. Xfinity told me 24/48 hrs, it's been 5 days now and still waiting for the pin. I've called everyday and no one can help me. I've talked to supervisors and still no help. They hire people who don't speak english and can barely understand you. This is ridiculous and unprofessional.

My husband wanted a new phone. He ordered an iPhone 14 Pro 128 gig over the phone. He was sent the iPhone 14 Plus instead. He called to return the phone that was sent by mistake. Then for some unknown, completely inane "reason", they activated the phone he was returning so then his old phone didn't work anymore. He used my phone to call customer service once again. (Keep in mind, each one of these calls lasts at least one hour. Also the call center is in India, so good luck trying to understand anything the agent says.) After almost two hours on the phone with a female agent in India, my phone suddenly disconnected. "SOS" instead of any bars. Now neither my husband, nor I, have a working cell phone.

Xfinity Mobile's plans charge you more per GB of data. If you happen to cross the data limit, they add GBs to your account and charge you for it without notice. There are random charges in the bill. Customer support is horrible, no one takes responsibility. They keep transferring you to different departments. Their internet services are great but for mobile services other companies like Lycamobile are better especially if you are someone who makes a lot of international calls.

Was lured into the offer on $500 off of new 5G phones. Had an exhausting and horrible experience, porting of one number from Verizon took 1 week after spending several hours on phone calls to customer service and multiple visits to the store. The 2nd number being ported from T-Mobile, was not done right, so was asked to return and cancel, in the process lost my number, still showing 23 payments, even after Fedex delivered the cancelled phone back to them. I was never treated this badly by any company, in the last 25 years.

Really wish I’d read the reviews before being lured in by the cheap services. This has been the most horrific two weeks of my life, no joke. I purchased 2 iPhone 14s outright from Xfinity and attempted to switch over 2 numbers from AT&T… My number has been active for more than a decade and my son’s number for about 5 years. My number transferred just fine. My son’s number however has never activated. I spent 2 weeks and more than a dozen phone calls between Xfinity and AT&T trying to get this resolved to no avail. Every time I called Xfinity, I got a different answer. They clearly don’t know that they are doing and have no business being in the mobile carrier space. I even sat on the phone WHILE Xfinity called AT&T. Finally I said, “Just give me a new number… I don’t even care at this point.” To which they replied, “But then you’ll lose the promotion.”

Xfinity is clearly not ready to take on mobile service. The store front locations tell you one thing and the service reps on the phone, if you can get on one the phone, will tell you something very different. Hold times are excessive. Xfinity Chat is worthless for anything related to mobile services. The service reps tell you that you can activate your mobile line using their online service, however, you cannot. You can order a new SIM card, which is promised in two days. However, they send it via UPS mail, which does have an exact delivery date. It took my SIM 10 business days to arrive. I would pass or wait a year until they have their customer service worked out.

Updated on 12/16/2022: Xfinity has started working with me by unfreezing my phone and told me since it was paid off it should have never been frozen in the first place. They gave me a code to unfreeze it and told me my first payment did go reflect my account. However the 70.00 payment that wasn't due doesn't even show on my account as received. Whoever Habib is they need to review his recorded messages because he did state that the call was being recorded. I do commend him for contacting me to see if my problem was resolved but his promise of having my phone unlocked in 24 hours was not followed through with. That is my reasoning for two stars. Five stars are deserved to the lady that spent half an hour walking me through the process of unfreezing my phone.

Customers service is really really bad bad service. They lie to me. I have really bad experience. Customers service they don't know what to do. They have transfer me to their department and they do the same so many times and then after 50 minutes they can't help me. Wasting of time.

I set up a payment plan and missed the payment because I got the date wrong. Mind you I was dealing with my dad in hospice at the time so I obviously wasn’t paying attention (my fault). My dad ended up dying and I missed the payment because I was dealing with all that. My service was suspended, I called and explained the situation multiple times to multiple people, asked to speak to a supervisor (none were available of course) and after over 2 hrs on the phone NO ONE would do anything. Not a couple day extension. Not another payment arrangement. NOTHING! I explained I hadn’t worked in 3 weeks because of his passing. To no avail. Uncompassionate, uncaring, worst customer service ever.

I switched from Verizon to Xfinity Mobile about a year ago. I brought my own phone. As my phone started to stop working I wanted to upgrade it and ordered a phone online. The phone was not delivered to my address. Xfinity Mobile refused to work with FedEx, their carrier of choice, to track the package. They insist it was delivered to me, but refused to provide the full tracking report with the address and signature of the receiver. They tried to force me to file a police report that the phone was stolen or lost, but it was not. I was never delivered. I refused to pay and then sent me to collections. Even now that I have the full tracking report that shows it was not delivered to my address, they still won't track the phone with FedEx, and still are trying to make me pay for it.

Xfinity Mobile is the absolute WORST phone service I've ever had. I lose service in Manchester NH. I lose service in Goffstown. I traveled to Orlando Florida last month and barely had service!! I lose connection all the time while on the phone. I've had it for about 3 months and I was waiting to see if it got better because I switched from T-Mobile because Xfinity was more affordable and I have incurable cancer so funds are tight but you definitely get what you pay for. I can't afford to not get phone calls. Oftentimes people try to call and it goes straight to voice mail, my text messages don't go through or I don't receive messages. It's literally THE WORST EVER! I'm going this weekend to switch to a new service. I honestly had better service with a fricken Walmart prepaid phone.

I am not sure where to start but I can ensure that last 2 weeks became really terrible for me. On 18th November I decided to transfer my number from AT&T to Xfinity because I use Xfinity wifi at home and to bundle them gives me discount. I went to Xfinity store and applied for transfer. The teammate from Xfinity completed my application and I started to use Xfinity mobile with eSim. All went well and I left the store. Here the trouble starts...

Xfinity is by far the worst service, I kept have major billing issue, money being drafted not credit, then the will cut my service off for payment I made... Every time I called Customer service you got some out of country never [in the United States] who will say its fix and the next month guess what! I spent hours trying to fix issues that should've never kept happen. I finally paid off my phone and they refused to unlock it... Please think several times before wasting your time...

3 separate people told me Canada and Mexico were included in their unlimited plan. It is not! Was then told but it's only 5.99 a day! I have elderly parents and need my phone to work in Canada. I then switched companies and bought my phone outright. They will not unlock it until 60 days have passed. I will be canceling my home phone, internet and TV with them as well.

I was all in for changing my service to get better deal. The day I changed service it took them 2 days to get my phone number switched over. Problems due to other company releasing my number. I understand. However, after having the service 1/2 of one day, I realized the service area was terrible. Away from my home wifi the service was terrible. I couldn't even make phone calls 3 blocks from my home. I might understand the poor internet, BUT NO PHONE SERVICE! That dog don't hunt. After swapping back to real service, I am still being billed 2 months later. There is no customer service. You can't speak to a human and ask why you're being billed 3 months later. It only took one day to realize bad phone service, now it's taken months to realize their customer service is worse.

When switching to Xfinity Mobile - I asked customer service if I will be able to move my line to my wife's account after I activate my line. The representative said I surely will be able to do so. But when I tried doing that a week after I activated my line - I was told I cannot do that until 2 billing cycles. Now I am stuck with the line on my account. Missing out on discount on having two unlimited lines (total of $30/month). Plus now I get to know that I will be charged a $25 more for my mobile service as there is no internet plan on my Xfinity account (rather it's on my wife's account). Additional charge of $25/month till they allow me to transfer my line to my wife's account. I should have ordered my line from my wife's account - if only the customer service had advised me so. Pathetic rule and a very unprofessional representatives who advise without knowing their own company policies.

The service is great. It has not let me down at all. I always have enough bars to do what I want. I just don’t want automatic payment. I was surprised that manual payments show up as deferred payments.

The Xfinity website it indicates "To the extent that you believe that your account was the subject of fraud, you are required to promptly notify us at 888-936-4968 within thirty (30) days of the disputed charge appearing on your bill or you receiving notice of an irregularity through some other means, whichever is sooner. "I believe it also falls under the same in the event that one is unable to get in contact with anyone, with hold times lasting over two hours, then having the line to actually hangup without a return phone call. I ordered a new phone from xfinity as I left T-mobile which their service was great, but they did not carry the phone I wanted. I asked that this phone be delivered to my other address on file, and they failed and delivered a 2,000 phone and left it on my door step without a signature, which is required. If it were not for good neighbors the device could have been stolen and since a signature was required, I would not be responsible.

Had a glitch in their system. Do it had a phone line a didn’t have. After 18 months of calling and texting probably India based on names. I gave up and switched to Verizon. The fake line took 9 months to get removed but they billed me the whole time after I had left them. Now I am in collections for service I never had I that is a nightmare with both XM and collections. It’s so bad I plan I leaving Xfinity for other services I have had for decades.

I do not recommend Xfinity Mobile service. We have finally managed to transfer 2 of the three lines over to AT&T, they are still charging for services we no longer have. We are unable to get support to cancel the last line because it won’t transfer over properly. Phone support is non existent, mobile service is spotty at best, and we’re always dropping calls. Do Not Use!!! Do Not Recommend on any level. Cricket was even better than this.

Switched to Xfinity from Verizon because of voicemail issues. All was well for one week until we traveled to Canada. After I ignored a warning, I was billed $460 for 110 minutes of calls and some text messages. I called to complain and ask for an adjustment, was offered $150 off. I argued that the call cost was supposed to be 10c per minute (per their message to me) but I was charged $4/min. Nope..$150 credit. Take it or leave it. I told them to cancel my service on the spot, this was outrageous. They did (my BIG mistake).

I’ve had Xfinity Mobile since they’ve offered it since I also have xfinity internet. Recently the call times have been very long, followed by a new hyper happy, cringeworthy script that takes up minutes. More transfer to different departments than before, making call times even longer followed by the same script and account verification steps. No one wants to be on the phone for over an hour hearing and saying the same things to three different people! Listen to my problem the first time and determine whether or not I need to be transferred before taking up my time with going through your chatty script and verification process! It is extremely frustrating.

I called customer service on Tuesday because my husband's phone, we bought on Saturday hadn't completed porting from Metro by T-Mobile. I worked with a tier 2 tech for 45 minutes. He said he was almost finish, turn off the phone and wait for him to turn it back on. A minute later I was put back in a queue for tier one. The department closed for day.

I could not find the Xfinity Mobile logo but will I would start by saying that Xfinity Mobile customer service is the most awful thing you can deal with, they do not understand your needs or know how to solve a problem that you are facing with their service. I just bought the new iPhone 14 Pro Max and I tried to switch it with the other device I’m using with their service, they couldn’t add my device because they claimed that my device IMEI number was added to a different account somewhere in Michigan. I asked them how can that be possible and their response was to take the phone to Apple Store and return it instead of confirming if the other guy for sure has the same number. The short story they couldn’t solve it and I lost the phone number that I had for 13 years because they deactivated my phone number and they didn’t even let my number transfer to the other carrier I have now.

I previously was with Cricket and went back and forth with Verizon as I tend to travel to Europe. Cricket does not cover Europe. If you want to save money I have found Cricket is the best with decent and reliable service with a good savings. If you want best service, connection and ability to travel (travel pass) with better connection - then go with Verizon. However, Verizon is the most expensive provider. Since I have Comcast internet, I was called and told about Xfinity Mobile and how I could save about $60-80 from what I was paying now monthly. I was told Xfinity uses Verizon's towers and I would be guaranteed the same coverage in the USA and outside the USA, in Europe. I asked about Ireland and Scotland as that is where I was headed and I was told it would work fine. I was told this on the phone and in the store where I went to switch from Verizon and get a new sim card. I wish I never did this.

I had Cricket for 15 years. No problems. I stopped in 1 day at Xfinity. They said they had the same plan as cricket for half the price. And a free phone too. So I thought hey this will help. So I got their phone. They are not upfront with their customers. Cricket had free talk text and data for 50.00 a month. Ok Xfinity said theirs was the same. So I took them up on it. Little have I found out that when your data reaches 20 you can't get internet. This is horrible. Now they want me to buy my way out of a 24-month agreement. I am having a hard time believing this. I honestly am trapped with no internet. PLEASE BE AWARE OF XFINITY.

My nightmare with this company started in July 2022 when I called in to cancel my Comcast internet services. I canceled because I recently getting married and moving to live with my new husband. At no time did the rep. Tell me my mobile services will increase double because I’m cancelling my internet services with comcast. August came through I didn’t pay my mobile bill until I returned from my honeymoon. We had a nature adventure at the Shenandoah National Park.

We switched to Xfinity mobile network from Verizon wireless a while ago because a better monthly price plan offered for two cell phones. We did a big MISTAKE. WHAT WE LEARNED ON THE LAST COUPLE MONTHS: the cell phone strength signal on xfinity mobile network (even the company states they use Verizon cell towers) is way weaker, and on a lot of the areas is inexistent. Why we were lied?

Their pricing was great but if you run into a problem, they have very few people who can help you. Every time they tried to fix my account, the messed it up more. After 2 weeks and 12.5 hrs I changed.

On October 23 2022 I cancelled my phone service with XFinity and as of today October 30 2022 my phone locked. My phone is fully paid and they can not give an explanation as to why my phone still locked.

The promo codes by them are a big scam. I bought phone using one of the promo and I have been talking with them for last 1 weeks. They always assure but never apply the promo to my account. It takes hours to reach to them via phone and at the end of the day the issue is not being solved.

I never received a SIM card, so I forgot about it and stayed with Verizon. I noticed almost 3 months ago that they were charging me $47/mo for service. You can't cancel online or in person in the store. I've tried both. Only over the phone. I've tried 3 times via phone to cancel, and after roughly an hour on average, no resolution. They say it's cancelled, but keep charging me. I'm going to my bank today to change account and debit numbers and contest the charges.

When I canceled my service with Xfinity mobile in the middle of a billing cycle (two weeks out of a month), they charged me for the entire month and refuse to return the difference. I spoke with representatives a few times regarding the overcharge, and each of them said they will return the difference, but each time the return would not happen. And when I chat again, they will claim that they have no record of the previous conversation. That's Xfinity Mobile for you.

Without writing a long review, I am going to keep it short. My husband and I switched from Verizon to XM on October 4, 2022; I immediately noticed that we were not getting authentication text messages from Android users. I have an iPhone 12 Pro Max; we decided to switch from Verizon to XM to save money. It was a bad idea! Six-plus hours later, with tech support and no fix; then I was promised to resolve this within 72 hours of engineering reviewing my issue; after speaking to a Tier 2 Tech support person.

The reason I chose to leave Xfinity is because they could not get me any call logs from a few months ago for a lawsuit I am involved in. They told me they only had one previous month. Seemed crazy and was the final straw with dealing with their Customer Service. This week I decided to move my service to another carrier, the number was ported over 4 days ago but Xfinity did not release the phone, which I paid in full when I purchased it. Called Xfinity a number of times with the last call two nights ago when the person told me they could not manage my phone because I bought it at an Xfinity store and not online. CRAZY. I told her that just didn’t make any sense and she hung up on me after 1.5 hours of hold and being transferred from one rep to another.

DO NOT switch to Xfinity Mobile! The coverage is terrible. I was a Verizon customer for 25 years however the monthly cost was expensive and I was happy with the coverage. I was contacted by Xfinity Mobile and assured that I would not lose any cell phone service coverage because Xfinity uses the same cell towers as Verizon. That may be true. I've been with Xfinity for 2 years and constantly have "dead zones", slow downloads, spotting connection, poor reception during phone calls, etc. I NEVER had that problem with Verizon. Don't let Xfinity Customer Service sell you with lies. It is not the same as Verizon service! I switched back to Verizon.

Do not get a mobile plan from Comcast. I switched from Verizon and they sent a damaged phone. All they had to do was replace the phone and I would send the damaged one back. It was within the 15 day return policy. Instead they have been giving me the runaround for two months and I'm still paying $1200.00 for a damaged phone. What company thinks it's acceptable to make someone pay for a device they damaged and then makes you jump through hoops trying to solve a simple issue. They are trash.