Xfinity Mobile Reviews

Today was my first experience with Xfinity Mobile Customer Support, and it turned out to be a lengthy journey in frustration. Although I spoke to several support associates spending over an hour on the phone, only 1 of them seemed to be fully knowledgeable in solving the problem of my new iPhone SE. The last tech associate whom I spoke to - John - promised to call me back in 15 minutes; I have yet to hear from him. Xfinity Mobile Customer Service needs serious improvement.

We have had nothing but trouble with both Xfinity & Xfinity Mobile. Issues from day 1. The most recent being that they overcharged me $433 more than I owed for December. I spoke to numerous agents, was promised a refund. They refunded me $14. As promised, I disputed with my bank. I still paid my correct January bill. They cut my service. This is after I even got a reference number confirming the refund. This is after they did not show up for an appointment for our internet and blamed us for it. This company is cheap for a reason. Stay far away.

It all started 2 weeks ago when I upgraded to a new phone. I didn't like the new phone so transferred service to old phone. Sent new phone back. They got new phone back today and deactivated my phone number including old phone. Contacted them and was told that I would be without a phone for at least 3 days. WTF am I supposed to do? I pay my bill every month. They are hurting a loyal customer. Never imagined they would do this considering the Xfinity store transferred the service. No accountability for screwing up my account.

After countless times of trying to add cellular to my Apple Watch and it is now two weeks later and they still were not able to activate cellular service on my new Apple Watch Series 8. I spent multiple hours after work online or on the phone with customer support even went into the Xfinity store, and it would not complete the pairing process to add the cellular to my device so I was frustrated and decided to cancel my service with them and I went on my sons plan with T-Mobile and within a half hour I had cellular on both devices. Amazing. No more headaches, no more frustrations of trying to deal with Xfinity mobile support. I am so happy. Xfinity gets no stars for me.

After a week and a half and probably 3 hours on the phone by 2 different people, still no phone and they won't talk to me at the store. I needed a new phone after the touch screen stopped working. Conveniently, there is a store nearby, so I stopped to get a new one. They won't talk to me since I'm not listed as a manager on the account (only my wife is), a little frustrating, but ok. My wife spends about an hour the next day talking to customer service to get me added as a manager. Unfortunately they want to send a verification code to my phone, but remember, it doesn't work. Eventually they send an email, but I never get it.

I cancelled all Xfinity services (mobile and home internet), and you should too. I will never do business with a Comcast company again. The following is based on my actual recent (2022-2023) experience: Telephone customer service is terrible, worse than ATT. The barely-English speaking folks will make many mistakes. You will have to call multiple times (8 times for me), going over the same information repeatedly. They will, somewhat comically, attempt to upsell you services they do not understand. Using Online Chat is just as bad. Your chat will get dropped repeatedly, in addition to the same miscommunication. Your costs will not be what you were told. They will be different, and higher. And, if you go to an Xfinity Store, THEY will not help you, telling you the problem is with Xfinity Mobile, and you have to CALL THEM. I was trying to switch to Xfinity Mobile, something you think they would have streamlined. Oh no. No way.

I was a customer with Xfinity Mobile for 2 years. As my phones have become old, I wanted to upgrade the 2 phones in my account with 2 new ones. The representative who I spoke with said that the $400 off on each iPhone is applicable to me too. Now when I see the monthly bill, I dont see the promotion applied. I have called Xfinity Mobile and spent an hour and 10-15 minutes to get it resolved. But now after 3 days, I still don't see the promotion applied. I am again on a call with them. I got deceived by the initial representative who I spoke with. I told him explicitly that I want to retain my phone numbers and don't want new numbers.

After 10 years with Tmobile, decided to make a switch. I signed up with Xfinity Sunday. It's now Wednesday night and I still don't have a phone. I get a toothbrush same day from Amazon. But, a phone, something I need right now for work takes 4 days (maybe longer) to travel 5 states. I get on customer service....ALL INDIA. I'm getting answers to questions I never ask. This phone is getting returned and I'm bailing out of this garbage service.

I wish I could rate this as "no star." The worst experience with a cell phone company. Great at internet service but they STINK at cell phone service! Overall, I think the head company was in a rush to provide a competitive service and did not take the time to deal with all the idiosyncrasies of mobile services. From my constant cell phone interruptions during calls (the phone will automatically switch from Wi-Fi to data all the time) to overuse of data because of the problem previously mentioned, to sky high bills, too looong wait times to cancel or transfer service, Xfinity Mobile has proven they suck in this industry.

I was on the phone with them and the rep. tells me he's going to give me a new phone if I switch over to them as a mobile provider and the cost for both bills mobile & wifi was going to be $45 a month. And I clearly remember asking him more than once, "Are you sure that price is right," because it sounded too good to be true. And he assured me it was correct, so I'm like sign me up. Send the phone, oh and no contract for the phone.

I have had a nightmare experience when trying to switch carriers.. Going on day three of waiting for them to unlock my device (which was already paid off before this process began). Customer service agents will flat out lie to you.

First, I needed internet and the agent convinced me to switch to their mobile services as well. They said they would give me a gift card, which I never received. Then, when I moved, so I had to disconnect the internet. My mobile bill then increased to $75.00 per month for 1 single line. I never used cell data because I always connected to Wi-Fi. Long story short their customer service was poor. They said it’s higher because I have to have internet, which is silly. I was paying more for the mobile service than the package deal. When I called to transfer my cell number to another carrier, they could not find my account. They could never find my account and would ask "What service do you have". They transfer you from dept to dept, all asking the same redundant questions. The agents all sound scripted, and they could care less about customer retention. Please do not switch to this carrier. You will have the most frustrating experience.

Switched from ATT to Xfinity two days ago. Today my phone calls failed both incoming and outgoing. I get an SOS where the bars are supposed to be. After FOUR yes 4 hours on the phone and chat there has been ZERO I repeat NO help or support at all. Each time they transfer you to several different departments until one says You are in the Right Department and We are taking Care of this right now. ONLY for them to switch you over to the MAIN MENU. They send you in an endless loop no matter if you are on a Chat or on a Live Person. If you get 'lucky' to get a live person, They are literally train to speak in a courteous tone but will Not GIVE ANY Support. None. I feel it's a SCAM. The only reason I write I FEEL is because I probably can't legally make the statement that it is. PLEASE STAY AWAY from them is my Advice. I wish someone would have warned me.

We purchased our phone through Xfinity and had the plan for over 2 years. Now we have changed providers and I have called Customer service 8 times to ask that they unlock our phone. They say they will send us an unlock code in 24 to 48 hours. Two agents even promised to follow up. Still nothing from them.

Never signed up for Xfinity Mobile but my bank account was debited two times within two days for two, yes two months service. After literally hours on the phone with customer service where I was transferred multiple times, disconnected multiple times, then assured my money would be refunded in full, it was only partially refunded. I am beyond furious with the endless automated process. Then once you finally get a live person on the line, they are totally incompetent to correct their mistake by returning my money and making sure it doesn’t happen again. I’m cutting the cord and will never be with Xfinity again. Customer service is absolutely the worst!!!

Horrible service you cannot even understand what the person on the phone is saying. They do not know English very well. Keep giving you the runaround. Been on phone 1 hr with no result. Why do we even pay our hard earned money for poor service? Can't get nobody on the phone to help with my phone problems. No I no one that work here know what they doing. Poor service. High prices. Did not get Xfinity mobile. They a scam company.

I switched to Xfinity mobile last fall. They offered me $400 a new iPhone 14. Unfortunately, they failed to apply the $400 to my purchase and my first bill showed I owed them $950 for the phone, not $550. After MONTHS back and forth, they finally gave me the credit. Sort of, because I didn't get the full credit, just gave up dealing with their HORRIBLE customer service staff.

I switched from Verizon to Xfinity due to a device promotion. In fact the promotion was sold to me when I called about an internet service issue. Beware, the device promotion will not be honored even if the porting is delayed from their end. Had tons of issues porting and after multiple tries, they were able to port my number successfully. The billing department started billing even before the service was in use/before porting - After many calls, this was reversed however, the device was charged in full and for 3 billing cycles, kept mentioning it is glitch in the system and manually reversed. 4th month, the representative mentioned the actual issue is because the phone got activated after the promotion period and system cannot take manual overwrites for promotion and my only option is to call billing every month to reverse the charges or I can cancel the service with option to buy the device paying full amount.

For the better part of the last 4 days, I have been literally tortured for trying to give them my business. They have had no problem taking my money but are currently dragging me through some of the highest incompetence that I have ever experienced with a company that I have already had established service with for 4 years now. All I am trying to do is switch 2 phone lines to them from my current carrier. I am equally embarrassed and furious and physically sick from what I'm going through. They need to see my driver's license but can't get a text through to me to do so. So, my orders for my phones keep getting canceled. It doesn't make any sense at all.

I signed up for a mobile account after being convinced by the internet rep that it would save me on my internet and the mobile line (which I did not need) would only cost $15 per mo. I agreed because of the extra savings it was offering on internet. When I went to the Xfinity store to get the new modem for the internet they asked if I would do the mobile in the store (I assume because they work on commission). So I agreed and they agreed to cancel the request made via telephone. I received a device in store.

I have returned your items. It takes you two days to take a payment but it takes me 3 months to receive my refund and then they continue to charge my card for services I don't have. Never answer the phone either and if they do it's only foreigners who barely can speak English. They need to get rid of Xfinity and just keep ATT..... Xfinity sucks to hell.

I moved and Xfinity doesn't offer internet service in my new area so my cell phone bill will go up an extra $25. I chose to switch carriers but I needed my sim unlock pin to switch. Xfinity told me 24/48 hrs, it's been 5 days now and still waiting for the pin. I've called everyday and no one can help me. I've talked to supervisors and still no help. They hire people who don't speak english and can barely understand you. This is ridiculous and unprofessional.

My husband wanted a new phone. He ordered an iPhone 14 Pro 128 gig over the phone. He was sent the iPhone 14 Plus instead. He called to return the phone that was sent by mistake. Then for some unknown, completely inane "reason", they activated the phone he was returning so then his old phone didn't work anymore. He used my phone to call customer service once again. (Keep in mind, each one of these calls lasts at least one hour. Also the call center is in India, so good luck trying to understand anything the agent says.) After almost two hours on the phone with a female agent in India, my phone suddenly disconnected. "SOS" instead of any bars. Now neither my husband, nor I, have a working cell phone.

Xfinity Mobile's plans charge you more per GB of data. If you happen to cross the data limit, they add GBs to your account and charge you for it without notice. There are random charges in the bill. Customer support is horrible, no one takes responsibility. They keep transferring you to different departments. Their internet services are great but for mobile services other companies like Lycamobile are better especially if you are someone who makes a lot of international calls.

Was lured into the offer on $500 off of new 5G phones. Had an exhausting and horrible experience, porting of one number from Verizon took 1 week after spending several hours on phone calls to customer service and multiple visits to the store. The 2nd number being ported from T-Mobile, was not done right, so was asked to return and cancel, in the process lost my number, still showing 23 payments, even after Fedex delivered the cancelled phone back to them. I was never treated this badly by any company, in the last 25 years.

Really wish I’d read the reviews before being lured in by the cheap services. This has been the most horrific two weeks of my life, no joke. I purchased 2 iPhone 14s outright from Xfinity and attempted to switch over 2 numbers from AT&T… My number has been active for more than a decade and my son’s number for about 5 years. My number transferred just fine. My son’s number however has never activated. I spent 2 weeks and more than a dozen phone calls between Xfinity and AT&T trying to get this resolved to no avail. Every time I called Xfinity, I got a different answer. They clearly don’t know that they are doing and have no business being in the mobile carrier space. I even sat on the phone WHILE Xfinity called AT&T. Finally I said, “Just give me a new number… I don’t even care at this point.” To which they replied, “But then you’ll lose the promotion.”

Xfinity is clearly not ready to take on mobile service. The store front locations tell you one thing and the service reps on the phone, if you can get on one the phone, will tell you something very different. Hold times are excessive. Xfinity Chat is worthless for anything related to mobile services. The service reps tell you that you can activate your mobile line using their online service, however, you cannot. You can order a new SIM card, which is promised in two days. However, they send it via UPS mail, which does have an exact delivery date. It took my SIM 10 business days to arrive. I would pass or wait a year until they have their customer service worked out.

Updated on 12/16/2022: Xfinity has started working with me by unfreezing my phone and told me since it was paid off it should have never been frozen in the first place. They gave me a code to unfreeze it and told me my first payment did go reflect my account. However the 70.00 payment that wasn't due doesn't even show on my account as received. Whoever Habib is they need to review his recorded messages because he did state that the call was being recorded. I do commend him for contacting me to see if my problem was resolved but his promise of having my phone unlocked in 24 hours was not followed through with. That is my reasoning for two stars. Five stars are deserved to the lady that spent half an hour walking me through the process of unfreezing my phone.

Customers service is really really bad bad service. They lie to me. I have really bad experience. Customers service they don't know what to do. They have transfer me to their department and they do the same so many times and then after 50 minutes they can't help me. Wasting of time.

I set up a payment plan and missed the payment because I got the date wrong. Mind you I was dealing with my dad in hospice at the time so I obviously wasn’t paying attention (my fault). My dad ended up dying and I missed the payment because I was dealing with all that. My service was suspended, I called and explained the situation multiple times to multiple people, asked to speak to a supervisor (none were available of course) and after over 2 hrs on the phone NO ONE would do anything. Not a couple day extension. Not another payment arrangement. NOTHING! I explained I hadn’t worked in 3 weeks because of his passing. To no avail. Uncompassionate, uncaring, worst customer service ever.

I switched from Verizon to Xfinity Mobile about a year ago. I brought my own phone. As my phone started to stop working I wanted to upgrade it and ordered a phone online. The phone was not delivered to my address. Xfinity Mobile refused to work with FedEx, their carrier of choice, to track the package. They insist it was delivered to me, but refused to provide the full tracking report with the address and signature of the receiver. They tried to force me to file a police report that the phone was stolen or lost, but it was not. I was never delivered. I refused to pay and then sent me to collections. Even now that I have the full tracking report that shows it was not delivered to my address, they still won't track the phone with FedEx, and still are trying to make me pay for it.

Xfinity Mobile is the absolute WORST phone service I've ever had. I lose service in Manchester NH. I lose service in Goffstown. I traveled to Orlando Florida last month and barely had service!! I lose connection all the time while on the phone. I've had it for about 3 months and I was waiting to see if it got better because I switched from T-Mobile because Xfinity was more affordable and I have incurable cancer so funds are tight but you definitely get what you pay for. I can't afford to not get phone calls. Oftentimes people try to call and it goes straight to voice mail, my text messages don't go through or I don't receive messages. It's literally THE WORST EVER! I'm going this weekend to switch to a new service. I honestly had better service with a fricken Walmart prepaid phone.

I am not sure where to start but I can ensure that last 2 weeks became really terrible for me. On 18th November I decided to transfer my number from AT&T to Xfinity because I use Xfinity wifi at home and to bundle them gives me discount. I went to Xfinity store and applied for transfer. The teammate from Xfinity completed my application and I started to use Xfinity mobile with eSim. All went well and I left the store. Here the trouble starts...

Xfinity is by far the worst service, I kept have major billing issue, money being drafted not credit, then the will cut my service off for payment I made... Every time I called Customer service you got some out of country never [in the United States] who will say its fix and the next month guess what! I spent hours trying to fix issues that should've never kept happen. I finally paid off my phone and they refused to unlock it... Please think several times before wasting your time...

3 separate people told me Canada and Mexico were included in their unlimited plan. It is not! Was then told but it's only 5.99 a day! I have elderly parents and need my phone to work in Canada. I then switched companies and bought my phone outright. They will not unlock it until 60 days have passed. I will be canceling my home phone, internet and TV with them as well.

I was all in for changing my service to get better deal. The day I changed service it took them 2 days to get my phone number switched over. Problems due to other company releasing my number. I understand. However, after having the service 1/2 of one day, I realized the service area was terrible. Away from my home wifi the service was terrible. I couldn't even make phone calls 3 blocks from my home. I might understand the poor internet, BUT NO PHONE SERVICE! That dog don't hunt. After swapping back to real service, I am still being billed 2 months later. There is no customer service. You can't speak to a human and ask why you're being billed 3 months later. It only took one day to realize bad phone service, now it's taken months to realize their customer service is worse.

When switching to Xfinity Mobile - I asked customer service if I will be able to move my line to my wife's account after I activate my line. The representative said I surely will be able to do so. But when I tried doing that a week after I activated my line - I was told I cannot do that until 2 billing cycles. Now I am stuck with the line on my account. Missing out on discount on having two unlimited lines (total of $30/month). Plus now I get to know that I will be charged a $25 more for my mobile service as there is no internet plan on my Xfinity account (rather it's on my wife's account). Additional charge of $25/month till they allow me to transfer my line to my wife's account. I should have ordered my line from my wife's account - if only the customer service had advised me so. Pathetic rule and a very unprofessional representatives who advise without knowing their own company policies.

The service is great. It has not let me down at all. I always have enough bars to do what I want. I just don’t want automatic payment. I was surprised that manual payments show up as deferred payments.

The Xfinity website it indicates "To the extent that you believe that your account was the subject of fraud, you are required to promptly notify us at 888-936-4968 within thirty (30) days of the disputed charge appearing on your bill or you receiving notice of an irregularity through some other means, whichever is sooner. "I believe it also falls under the same in the event that one is unable to get in contact with anyone, with hold times lasting over two hours, then having the line to actually hangup without a return phone call. I ordered a new phone from xfinity as I left T-mobile which their service was great, but they did not carry the phone I wanted. I asked that this phone be delivered to my other address on file, and they failed and delivered a 2,000 phone and left it on my door step without a signature, which is required. If it were not for good neighbors the device could have been stolen and since a signature was required, I would not be responsible.

Had a glitch in their system. Do it had a phone line a didn’t have. After 18 months of calling and texting probably India based on names. I gave up and switched to Verizon. The fake line took 9 months to get removed but they billed me the whole time after I had left them. Now I am in collections for service I never had I that is a nightmare with both XM and collections. It’s so bad I plan I leaving Xfinity for other services I have had for decades.

I do not recommend Xfinity Mobile service. We have finally managed to transfer 2 of the three lines over to AT&T, they are still charging for services we no longer have. We are unable to get support to cancel the last line because it won’t transfer over properly. Phone support is non existent, mobile service is spotty at best, and we’re always dropping calls. Do Not Use!!! Do Not Recommend on any level. Cricket was even better than this.

Switched to Xfinity from Verizon because of voicemail issues. All was well for one week until we traveled to Canada. After I ignored a warning, I was billed $460 for 110 minutes of calls and some text messages. I called to complain and ask for an adjustment, was offered $150 off. I argued that the call cost was supposed to be 10c per minute (per their message to me) but I was charged $4/min. Nope..$150 credit. Take it or leave it. I told them to cancel my service on the spot, this was outrageous. They did (my BIG mistake).

I’ve had Xfinity Mobile since they’ve offered it since I also have xfinity internet. Recently the call times have been very long, followed by a new hyper happy, cringeworthy script that takes up minutes. More transfer to different departments than before, making call times even longer followed by the same script and account verification steps. No one wants to be on the phone for over an hour hearing and saying the same things to three different people! Listen to my problem the first time and determine whether or not I need to be transferred before taking up my time with going through your chatty script and verification process! It is extremely frustrating.

I called customer service on Tuesday because my husband's phone, we bought on Saturday hadn't completed porting from Metro by T-Mobile. I worked with a tier 2 tech for 45 minutes. He said he was almost finish, turn off the phone and wait for him to turn it back on. A minute later I was put back in a queue for tier one. The department closed for day.

I could not find the Xfinity Mobile logo but will I would start by saying that Xfinity Mobile customer service is the most awful thing you can deal with, they do not understand your needs or know how to solve a problem that you are facing with their service. I just bought the new iPhone 14 Pro Max and I tried to switch it with the other device I’m using with their service, they couldn’t add my device because they claimed that my device IMEI number was added to a different account somewhere in Michigan. I asked them how can that be possible and their response was to take the phone to Apple Store and return it instead of confirming if the other guy for sure has the same number. The short story they couldn’t solve it and I lost the phone number that I had for 13 years because they deactivated my phone number and they didn’t even let my number transfer to the other carrier I have now.

I previously was with Cricket and went back and forth with Verizon as I tend to travel to Europe. Cricket does not cover Europe. If you want to save money I have found Cricket is the best with decent and reliable service with a good savings. If you want best service, connection and ability to travel (travel pass) with better connection - then go with Verizon. However, Verizon is the most expensive provider. Since I have Comcast internet, I was called and told about Xfinity Mobile and how I could save about $60-80 from what I was paying now monthly. I was told Xfinity uses Verizon's towers and I would be guaranteed the same coverage in the USA and outside the USA, in Europe. I asked about Ireland and Scotland as that is where I was headed and I was told it would work fine. I was told this on the phone and in the store where I went to switch from Verizon and get a new sim card. I wish I never did this.

I had Cricket for 15 years. No problems. I stopped in 1 day at Xfinity. They said they had the same plan as cricket for half the price. And a free phone too. So I thought hey this will help. So I got their phone. They are not upfront with their customers. Cricket had free talk text and data for 50.00 a month. Ok Xfinity said theirs was the same. So I took them up on it. Little have I found out that when your data reaches 20 you can't get internet. This is horrible. Now they want me to buy my way out of a 24-month agreement. I am having a hard time believing this. I honestly am trapped with no internet. PLEASE BE AWARE OF XFINITY.

My nightmare with this company started in July 2022 when I called in to cancel my Comcast internet services. I canceled because I recently getting married and moving to live with my new husband. At no time did the rep. Tell me my mobile services will increase double because I’m cancelling my internet services with comcast. August came through I didn’t pay my mobile bill until I returned from my honeymoon. We had a nature adventure at the Shenandoah National Park.

We switched to Xfinity mobile network from Verizon wireless a while ago because a better monthly price plan offered for two cell phones. We did a big MISTAKE. WHAT WE LEARNED ON THE LAST COUPLE MONTHS: the cell phone strength signal on xfinity mobile network (even the company states they use Verizon cell towers) is way weaker, and on a lot of the areas is inexistent. Why we were lied?

Their pricing was great but if you run into a problem, they have very few people who can help you. Every time they tried to fix my account, the messed it up more. After 2 weeks and 12.5 hrs I changed.

On October 23 2022 I cancelled my phone service with XFinity and as of today October 30 2022 my phone locked. My phone is fully paid and they can not give an explanation as to why my phone still locked.

The promo codes by them are a big scam. I bought phone using one of the promo and I have been talking with them for last 1 weeks. They always assure but never apply the promo to my account. It takes hours to reach to them via phone and at the end of the day the issue is not being solved.

I never received a SIM card, so I forgot about it and stayed with Verizon. I noticed almost 3 months ago that they were charging me $47/mo for service. You can't cancel online or in person in the store. I've tried both. Only over the phone. I've tried 3 times via phone to cancel, and after roughly an hour on average, no resolution. They say it's cancelled, but keep charging me. I'm going to my bank today to change account and debit numbers and contest the charges.

When I canceled my service with Xfinity mobile in the middle of a billing cycle (two weeks out of a month), they charged me for the entire month and refuse to return the difference. I spoke with representatives a few times regarding the overcharge, and each of them said they will return the difference, but each time the return would not happen. And when I chat again, they will claim that they have no record of the previous conversation. That's Xfinity Mobile for you.

Without writing a long review, I am going to keep it short. My husband and I switched from Verizon to XM on October 4, 2022; I immediately noticed that we were not getting authentication text messages from Android users. I have an iPhone 12 Pro Max; we decided to switch from Verizon to XM to save money. It was a bad idea! Six-plus hours later, with tech support and no fix; then I was promised to resolve this within 72 hours of engineering reviewing my issue; after speaking to a Tier 2 Tech support person.

The reason I chose to leave Xfinity is because they could not get me any call logs from a few months ago for a lawsuit I am involved in. They told me they only had one previous month. Seemed crazy and was the final straw with dealing with their Customer Service. This week I decided to move my service to another carrier, the number was ported over 4 days ago but Xfinity did not release the phone, which I paid in full when I purchased it. Called Xfinity a number of times with the last call two nights ago when the person told me they could not manage my phone because I bought it at an Xfinity store and not online. CRAZY. I told her that just didn’t make any sense and she hung up on me after 1.5 hours of hold and being transferred from one rep to another.

DO NOT switch to Xfinity Mobile! The coverage is terrible. I was a Verizon customer for 25 years however the monthly cost was expensive and I was happy with the coverage. I was contacted by Xfinity Mobile and assured that I would not lose any cell phone service coverage because Xfinity uses the same cell towers as Verizon. That may be true. I've been with Xfinity for 2 years and constantly have "dead zones", slow downloads, spotting connection, poor reception during phone calls, etc. I NEVER had that problem with Verizon. Don't let Xfinity Customer Service sell you with lies. It is not the same as Verizon service! I switched back to Verizon.

Do not get a mobile plan from Comcast. I switched from Verizon and they sent a damaged phone. All they had to do was replace the phone and I would send the damaged one back. It was within the 15 day return policy. Instead they have been giving me the runaround for two months and I'm still paying $1200.00 for a damaged phone. What company thinks it's acceptable to make someone pay for a device they damaged and then makes you jump through hoops trying to solve a simple issue. They are trash.

Xfinity was a nightmare from the start. I contacted them initially through chat and they told me my phone was compatible. After 2 SIM cards not working, the guy at the Xfinity store put the IMEI in their compatibility checker (website) and it showed it was not compatible. After not being able to get my phone running, I was forced to buy a promo phone and acquire a second line to port my number in because my phone was showing up as active in their system even though it was clearly not working. They also told me my son's phone was compatible (I was going to put him as the second line), but when I checked on their website it wasn't.

We switched to Xfinity Mobile (XM) from ** in July 2021. We brought our own phones (2 Pixels and 1 iPhone). The switch was easy and the service has been great. In October 2022, we upgraded the 2 Pixels to iPhones under a promo that would bill us the cost of the phones over 24 months and we'd get a $300 Visa gift card for each phone. The Visa gift cards took 2 or 3 phone calls before they arrived but the billing on one phone has not been correct. I have called multiple times, spent hours on the phone, had 2 tickets created by "tier 2 support" and the issue is still not resolved. I am now in touch with someone from "executive resolutions" and hope the problem will be solved. Had I known about the problems I would have, I would have either stayed with CC or not bought the iPhones. Very aggravating.

Trying to reach customer service to inquire about data usage and how it is updated is a joke. After waiting on the phone for over an hour to reach a human agent I elected for the call-back feature which actually worked fine... I received a call in the promised 2 minutes. The horrible start to the experience begins with a ton of voices in the background talking over my conversation with an agent. The agent kept telling me that they don't control the billing, the data use updates etc. so they cannot help me. When asked who would know they suggested I call back to talk with a supervisor.... Yeah because I want to wait 1 hour + on hold again.

After upgrading my Samsung S8 cell phones to Samsung S22, we had to return to the Xfinity store in Estero for help a couple of times. We were having trouble with our visual voicemail, sending/receiving texts, unlocking old phones etc.. We appreciate the extra time and patience of Ray and Daniel in solving all our problems, which included a pain in the neck malware hidden in my apps. Thank you again! Lynn V.

Recently got a Xfinity cell phone. The caller ID is set for the previous owner of the number. When I asked to change it I was told there was no system in place to change the caller ID for a number. They could only change it to Cellular Caller. Most banks and credit card companies confirm your ID by what shows up on your caller ID. My phone shows that my name is Brandi **. I'm not even a girl. Home Depot refused to issue me a credit card because my caller ID said I was Brandi **. My credit rating is 785 and I owe nobody. But I can't get a credit card to buy products to repair my house. This is a real sham of a company with outdated technologies that can't even change a name on a ID. It might be cheap, but that's what you get. Cheap service as well. Steer Clear.

I had horrible experience with Xfinity Mobile when travel to Canada and Alaska: I took a cruise from Vancouver to Seward AK last month. Before the trip, I called and was told if I paid 5$ per day I should have free texting, calling in Canada. I flew to Vancouver, CA on the 8/21/22 the cruise departed on 8/22, and arrive Alaska border on the 23rd. When the cruise crossed the border to AK, I was text notified that I was in USA so no need to pay $5/day. I was using my phone in Alaska, I talked to Xf Moblile, they said it should be no charge, because my plan has unlimited data in the US, for calling and texting. I came home, It charged me $299.13 for the month instead of $100 as the month before. I came to the local branch.

I ported my # from AT&T to Xfinity, I damaged my phone and decided to go into a store and quickly get a new one and this was in 2021. The sales rep chose to activate a different model phone cause the one I chose was out (according to the salesman). THE NERVE and to make matters worst he canceled my # and activated a new line. Til this day XFINITY continues to bill me for a product and service I DO NOT HAVE, the nerve. I’ve been transferred more times than I can count, lied to, hung up on, etc. Their customer service is very poor. No one has taken ownership nor resolved my issue til this day..

I switched with Xfinity from T-Mobile, to save $35 about 2 months ago. And, I have not been happy with this service. I am returning to T-Mobile and happily pay the $35 due to the poor network mobile service. I love Comcast Xfinity home cable, internet & phone service. I have been with them for 20 years and love it. But this cellphone mobile service is horrible in my area Miami, Florida. I run a business & is losing my money to save $35.

Okay, so at 73 years old I'm not up to date on using a smart phone. With that out of the way I can get to the point. It's 4:30 p.m. and I have been trying to set up a pin for my voice mail since 8:00 this morning. I've come to realize there is no such thing as support for Xfinity Mobile at all. Three times today I've sat on hold for over an hour trying to get to support. When I would finally get through to a person they couldn't even speak an understandable English! After repeating myself over and over again trying to make him understand that I needed to know how to set my voicemail pin he finally got it and told me he couldn't help me but would transfer me to someone that could. So back on hold I went for another 45 minutes only to find out I was transferred to someone that wanted to sell me a phone.

Every month Xfinity emails me and says I'm over my gigabit or about to be over my giga byte usage. Every month I call them to correct the problem and they agree that I used zero data, because I turned everything off on my phone except for the cell phone and text. This has been going on for months, my high blood pressure keeps going up every month I have to correct them. The last time I called them the man said he would make sure this problem would be resolved and I would not receive those emails anymore. It didn't work, not only did I receive the email but this time they charged me the extra $15.00 to bump me up to the next level of data. Today I spoke to four people there who kept transferring me to who I asked for the supervisor, instead they put me back in queue for over 40 minute each time four times today.

Customer service is terrible. They are new to the mobile business and no one knows what they are doing. There are hold times of over an hour, and problems still not corrected. They cannot port over numbers from your previous carrier correctly. I would give them negative stars if the option existed. They will transfer from one bad agent to another bad agent. Difficult to reach them. I am currently holding for an agent now. My call timer is going on 3 hours! Stay with your carrier! Their cheap prices will only give you a headache!

I canceled account before even activating. They kept calling me to activate the account and I kept talking to them and each time someone told me the account is now cancelled. A month later I get a notice that they are about to bill my credit card.

1 star only because there is no option for less. Do not switch to their mobile plan. Absolutely worst customer service. I ordered a phone on Jul 23 and paid in full over the phone. Received all the confirmation emails including one stating it had arrived. However it did not. It was still at FedEx and after 10 calls and nearly 12 hours, they were finally able to put me in touch with someone who determined it was sent to another person with the same name but in a different city. The phone was returned by fedex to the shipper and they signed for it on Aug 2.

I had asked the person at the Xfinity support desk in Philippines, to activate the new SIM card in my replacement phone from Xfinity via Assurant. He got started, while home, I sat at watched a movie on HBO. after about an hour, while I was waiting on hold, I was disconnected, strange very strange. I tried calling back, but I was unable, as I didn't have service for about 10 minutes. When I tried calling our house phone, I saw I was calling from a number I had no idea how I got it. (The first person Charli was LBGTQ, but incompetent.) He had changed my number completely! I called back but couldn't get connected to him. Eventually I was connected to a Tier 2 Account Recovery Specialist, (after complaining loudly.)

We finally moved our service from Verizon to Xfinity Mobile. We were eligible for two free Samsung phones. My spouse chose the new phone because the old one was not compatible. I was undecided at the time and under pressure to decide, but chose to keep my phone. Later that day, I was unable to use my messaging app. Early the next day (less than 24 hours later), I decided that I would also need the free phone. I called and the agent said yes, I was still eligible for the free phone and ordered one for me. Once I received it, I was unable to complete activation and called for support. Upon calling, I learned that I was NOT eligible for the free phone as told by the original agent and would have to pay $249. It seems that once I chose to keep my phone, it was no longer "new service." I'm returning the phone and keeping the service because it is much cheaper, but I will have to live without my message app and the bad taste in my mouth.

Awful. Awful. Awful. DO NOT sign up with them. There is a error in my account that showed up at some point as I can no longer order new service, change plans or anything. After about 20 hours of phone calls, three "escalations" and multiple departments correcting each other on what is possible, nothing to show but frustration and wasted time. They are also very good at promising callbacks and updates and NOT MAKING them. Of course, billing works just fine. I am locked out of changing my account, and now four weeks into it they have finally admitted in writing I am quote "in limbo land". DO NOT use Xfinity. Go to Verizon. It is the exact same network anyway. Funny, if I was Merck or Pfizer do you think this would get resolved? Of course. But, a six-person, small business? Eh, too bad. Stay away.

Don’t use Xfinity Mobile!!! Port over a number and being almost 5 days and line still not activate. Support center have no clue what they are doing !!! Worst mistake ever. They keep escalate it but no one know what happened. Even their top tier support is clues. If you need support you have to be on the phone over an hour or more. Not worth the saving and wasting your time. Highly not recommended it.

DO NOT trust ANYTHING this company tells you! I was promised a $200 Visa gift card to move my iPhone from T-Mobile to Xfinity. I owed a balance on my phone and told them I would not move it until November when my phone was paid off. They offered the gift card to help pay off my phone if I would move it immediately, which I did. Well, I have called three times requesting said gift card and received NOTHING! Today the young lady told me there was no promotion of that sort available on 7/18/2022, the day I elected to transfer my phone number. I will be moving to another carrier very soon!

The value is incredible—Xfinity Mobile offers access to Verizon's cellular network for as little as $15/mo. for current Xfinity customers. We got two lines, and the talk/text service in our area is great, but my cellular data has been super fickle. I had full-on, hairpullingly frustrating troubles just getting my hands on the phone and accessories, however. First of all, I ordered my phone from out of town, but XM only delivers to the home/service address, and FedEx botched the delivery and sent it back. XM gave me a refund, but it was over $100.00 short! They didn't catch it, and it took me over 30 minutes on the phone to get it resolved.

You will wait on the line for a long time and the call will drop and they will not call you back.. Also had to call them more than 5 times just to pay a phone bill.. I never had horrible customer service like this.. They don’t have the best employees either.

Let me first say that I pay for my internet bill that’s under my aunt name since I don’t pay rent. Recently the house phone has been going to waste since nobody uses it. I called to have the house phone removed and to switch my old internet box since we’ve had it for 13 years and has been having slow internet. I contact them via chat and they told me “It is not a new house phone, we are transferring the house phone to mobile and you will receive new free 5G phone Moto G 5G on us and also get unlimited calling+texting and 1 gig data plus your Internet speed will increase to 600 mbps and you get an upgraded modem all included. Total monthly bill will be $66/month including all.” It will be $66 a month but I come to find out that the total every month will be $120. I already pay $80 a month why would I pay the extra $40 for a phone that’s not even going to be used.

Considered switching to Xfinity mobile until I went to activate the phone and the customer service rep told me my monthly bill would be $25 more than I was told it would be originally. Was also told I wasn’t eligible for the sign up bonus of a $200 visa gift card and he didn’t see that it was ever offered to me, I didn’t end up activating the phone since there was no real savings and now I’m being charged anyway. I was specifically told I would not be charge at all. Now I’ve wasted hours on the phone trying to get this taken care of but every time I get a rep on the line, I get hung up on.

We switched to Xfinity mobile because we moved to a city where Comcast has a service monopoly. My wife liked the lower price. Having been Verizon customers since 2006 I was comfortable with the sales pitch that they used Verizon towers. Now I have a phone bill that is $200 cheaper, and a phone that lives in a drawer because it doesn’t call, doesn’t text, and the internet service won’t function. I didn’t know what a dropped call was before this. Now, I might as well cancel my whole mobile plan. The sales pitch sounded nice, but for a worthless phone now it’s just wasted money.

I have been a long time customer of Xfinity Mobile, 7 years (since they started). Happy with the service and prices. I recently moved to a non-Comcast part of the country and brought my phones with me. When I cancelled my cable due to moving, they did not tell me I would now get charged an additional $75 per line for using xfinity phones and not their cable. SO, I went to a new cell provider who lets me know that Xfinity requires a special transfer pin so I'd have to call and get that (min 1 hour) explained why I was cancelling-"no problem here's what you need" easy and professional.

As far as I am concerned this star is undeserved. Every time I have spoken to a customer service agent they have given me improper information. I almost lost my apartment in March and I was homeless in January. The mobile service representatives have nothing but apathy and left hand has no idea what the right is doing. They have lied to me several times about how payment plans work and if you set one up they lock it at autopay. They have overdrawn my bank account twice. The phone itself is garbage and overheats for absolutely no reason. This is not a Galaxy S21 FE 5G, it's a hunk of metal with a very cheap battery and the cell service is less than adequate.

The worst mobile service. I wish I found this site before entering a contract with them. Phone never works. I keep calling them from hubby's phone, I have to turn on my data to send messages that are attachments. Can't make calls or send SMS. Changed sim cards, 3 times. Restart phone constantly. They blame the phone that they gave me and want me to deal with LG.

Never before Xfinity Mobile had I had a company make it impossible for me to pay my bill. Initially I was pleased with my switch to Xfinity Mobile for cellphone service. It was cheaper and I noticed no deterioration in service or coverage. After about a year, however, the credit card I had on file for automatic payment was compromised and had to be replaced. I wanted to reduce my credit card exposure and had noticed some mild oddities in Xfinity billing, so tried to pay their bill without providing my new credit card number. I sent a check. They returned it with a letter saying they had no way to process it.!?

I had the worst experience with Xfinity Mobile customer support when I called them for a simple task which they insist requires the customer to call instead of being able to do anything online. After speaking to 2 individuals and 2 disconnects later they still did not replace my new device in the system with the old one and ensure all the services were transferred over to the new phone. Instead, they tried to upsell me and wanted me to trade-in, upgrade, or add a new line, neither of which I wanted. I was merely trying to swap out one phone on my account (my own device), with another phone. Ultimately, I asked for a supervisor and of course the call got disconnected and no one called back (even though I know they have the ability to do that and it would be been the right thing to do). Terrible for a company I use to work for and sad to see how little they actually focus on customer service. Terrible!

Liars, crooks, manipulative, greedy the list goes on. This is the WORST company I've ever had the displeasure of using. They will change things on your account without your knowledge or consent to make the prices higher, if you try and contact them about it, they will 1000% lie and claim to fix it but never actually do. They cancelled my phone number and told me they could fix it by adding a new number to my account and then switching it back to the old one. Lol. He literally told me to wait 2 hours and my number would be reverted back.... 6 hours go by and NOTHING.

After suffering from a bad reputation in customer services for decades, you would think Comcast would have invested in recent years to improve its customers’ experience? Think again. Dealing with the company remains as enjoyable as getting a root canal. After multiple interactions with Xfinity Mobile over the past couple of weeks, I would go as far as to suggest that the agents are trained to stall, deceive or outright lie when it comes to contract cancellations, phones unlock, etc… Xfinity Mobile might appear cheaper at first sight versus the competition, but in the end, you will suffer from very high exit costs in the form of unlocked phones and valuable time lost. Buyer beware.

Xfinity has compromised my safety. I bought I cable security and internet bundle from them in April as a transfer of services from the person I bought my property from. I was informed by the seller that she is receiving alerts of my security system and Xfinity has still not resolved this matter. I have an account and it literally has someone else’s name on it as well. I feel forced to use this service because of my area. They really can not say they are providing security when someone literally has access to see what I’m doing throughout the day anything could happen to me by them breaching my security. It’s really a shame on them and they are not taking accountability.

ID THEFT AT THIS LOCATION! *** I foolishly believed the people at this store when they said their service was as good as Verizon’s. It’s not. When I went to return the phone that was delivered by them through FedEx 7 days earlier, they said I was past my 14 days. They argued that the 14 days began when you ordered the phone, not when you received it. A big argument ensued between them and I and I ordered them to disconnect my account. I was currently using a ‘dummy’ number provided by the carrier I went to the night before with the intention of porting my old number over once I closed my XFinity account. The very next day, once my number was successfully ported over, I began to receive ID theft alerts from various companies.

Called because I was getting repeated message that the phone number couldn't be completed as dialed. Trying to reach England from the US. Called the 888 number and got a foreign sounding person I could barely understand. She indicated she had updated the account and what I would be charged. Tried to make calls and got the same result.

I tried the chat bot, asked for an agent and just went around and around, one link refers back to another. Finally spoke with a nice tech person and bottom line his suggestion was restart my phone (didn't help). This Motorola G Pure is supposed to be an upgrade, but not so sure from my experience so far. Not sure who can help with connection problems, but I spent enough time in the phone for one day.

DO NOT USE XFINITY MOBILE!!!! Their customer service is VERY BAD! I have been trying to have my phone unlocked for over 2 weeks and not only have they not unlocked the phone! They changed my phone number without my knowledge or permission! My Mom just passed away, I am trying to deal with the estate, my brother couldn’t call me and no one else can, because my number got changed! I have been on hold with them so many times I don’t remember any more!

I bought daily internet service for a solo unsupported bike trip thru Belgium, Germany and Czech Rep. I relied on GPS for mapping. I got service less than ONE THIRD of the time, even in cities. Four long calls to customer service did not help. Advertised as 24/7 access, which I needed, but Xfinity cheated me and ruined my trip.

Word of warning. Xfinity may love a new customer, but they can be nasty when they lose one. I've used their mobile service for years. Worked great! But I have to move, and Xfinity isn't the internet provider where I'm going. So, I contacted another provider that can provide service to the phone paid cash for at the Xfinity store. It's paid off, I own it.

Customer service is completely incompetent, 99% overseas call centers you can barely understand and clearly have no idea what they are doing. My current call, simply to activate a call is 1:15 in and I've currently been on hold for a half hour with no update or anything. Complete joke of a service.

In my opinion, Xfinity Mobile has the worse customer service in the industry. Because of the many issues we've had, we decided to transfer to Verizon. We took my phone to the Verizon store and they spoke to Xfinity and were assured that my phone was unlocked. But it was not. We called Xfinity Customer service and were told if we took the phone into an Xfinity store, they could unlock the phone right then. So we went to the Xfinity store and were told not only could they not unlock it right then, but it would take 24 to 48 hours to be unlocked. At this point we are at 36 hours and it is still locked. Nobody in Xfinity Customer Service seems to know what to do. You get a different story from everyone you talk to.

The service is spotty. I can hardly ever load a page or use my GPS. I completely regret leaving Verizon wireless the BEST service out there. Now I am stuck. Help! Not to mention this crappy s22 they won't take back. It's been 15 days and they won't exchange.

Xfinity has switched my cell phone service to my old address 4 times in 12 months. It leaves me with no phone service. The inability of most of their customer service (including the advanced team) representatives to correct in a timely manner leaves me without access to the phone services. I can only contact them through wi-fi service and have been online for nearly 8 hours on 6 different phone calls including one walk (4 miles) to a service center. There apparently are absolutely no notes included for their CSR's and what makes it more difficult is that they have no information on my account until I connect with an advanced customer service agent and have to wait over an hour to speak to that person. That person troubleshoots, disconnects me and never calls back. I'm currently on a call with the 7th customer service agent and the issue is still unresolved.

I have been with Xfinity since Aug 2018. I loved every minute of it until today. I got a new job where I process claims all day at a desk. I watch TV or listen to Audio books or music for 8-10 hours a day. I also have Xfinity internet at home. Where I work, we have to use our data because the company blocks WiFi services. I just got a call from Xfinity saying if I use too much data next month they are going to cancel me. I was like, ‘do I not have unlimited data?’ Their response, ‘Unlimited means a reason amount.’ Extremely displeased. I will be canceling my service and making sure everyone knows about this experience.

Had to take their crappy iPhone SE to switch to their service. After three months of garbage service, I switch back to old carrier. Their customer service ensured me there was no bill for the phone which I would gladly send back. I receive a bill from a collections agency. I get a hold of Xfinity "Customer service" after being transferred 3 times, 50 minutes later. They ensure me that there is no balance due, however they don't have the capability to email this to me? Don't waste your money.

Absolutely the worth customer experience I've ever had. Began this process almost 1 month ago and still haven't gotten any update. Was sucked in with great promotions and sales. Then towards the end of my original sales phone call customer service agent informs me my phone number cant port over. So I've been in contact with 5+ customer service agents to get this port successful. I've done everything they've ask. Acct #, PIN, Etc etc. They each tell me the port request has been sent over and 24 hrs I'll be able to activate services.

I purchased an LG G8 ThinQ cash, paid in full over a year ago and requested it to be unlocked. They allegedly unlocked my phone. When transferring to Lifeline Program, the phone was still locked this past month. I have contacted Xfinity Mobile several times to unlock the phone. On 4/5/2022 11:30am after chatting with 4 different representatives, Sandeep said it was processed and I would receive an email within 30 minutes. After 6 hours, still no email. I contacted them again via chat. Allegedly, the issue was escalated and would be resolved the same day. Nother 5 hours later and still no email to unlock my device.

Ever since switching to Xfinity phone we receive a minimum of 10 spam call every single day starting at 6::30 In the morning. Apparently the national Do Not Call list doesn't apply to Xfinity -- unless we give them more money. Then they'll block the spam calls. Or just switch to a different phone service, right?

If you are just looking for a cheap mobile phone service then it is good. But don't get sucked into the Visa reward card scam. They promise the card but you never receive it. Look at the community forum they have. All the complaints are on the visa card never showing up. It is a scam. Don't fall for it.

I have never in my life had such a hard time getting ahold of someone that I can actually speak to in my life. I was on the phone for 8 hours trying to chat or call or message and get an issue resolved. The people I actually spoke with were the rudest and did not listen to anything I said. I said don't transfer me and they did not say anything like "CAN I HELP YOU WITH ANYTHING ELSE OR HOLD PLEASE," they just transferred me. They discontinued me 4 times. And I had the same problem that I started with.

I purchased a phone from Xfinity Store. I returned the phone to the Xfinity Store. I got an email acknowledging the return and a separate email stating they would refund the down payment and sales tax ($92.68). Not only are they now refusing to refund the $92.68, they now say they never got the phone and they are going to charge my credit card an additional $706.47. I went onto the website to remove my credit and debit cards so that they could not charge me and they do not allow me to remove credit and debit cards. This has been a horrific experience. I have spent hours on the telephone with them just trying to get back the $92.68 they already took from me but now they are going to charge my credit card over $700 and I will likely have to sue them to get this back.

This Company has one goal. Get you to sign up; Take your money; Give you "the business" for the remainder of your contract/obligation. No integrity... No customer service... No customer loyalty... No cares about YOUR concerns! Stay away! Stay far, far, AWAY FROM THIS COMPANY!!!!

Thought I was receiving a great deal for three phones for my family, quoted at $49.24 per month, from a promotion within my community I was told by Xfinity rep, plus we’d receive new iPhone13, a new Galaxy A12, and a $200 prepaid card. FedEx never delivered phones in 4-5 days. When I followed up, Xfinity could not find the order and the promotions were over. Now the deal would be $40 per line $120 for three phones. I’d rather stick to ATT at $35 per line, unlimited. Very disappointed with Xfinity.

I switched to Xfinity mobile 2 weeks ago, be very careful when it comes to them. When I set up my services it seemed easy they ran my card and then they declined my purchase. They did this 7 times until they shut my card down, no one knew really the answer. Finally they processed my 3 phone in 3 different orders. With that being said I finally got my phone and the sound and speaker don't work properly. I called xfinity and I told them and just wanted to do a straight exchange for an undamaged phone. They stated they have none in stock and I could use my one year warranty, they don't understand this is the only phone I have for my job and my children. Beware of this company.

We have had multiple horrible experiences with Xfinity to say the least. To provide some back story, we originally had two phone lines with AT&T. We still owed a balance on those phones. We contacted AT&T and let them know that we were transferring our phones to Xfinity, they stated that we would be billed the final balance of our phones and that nothing else had to be done. We then transferred one of the lines to Xfinity. Well, when working with Xfinity to unlock that phone, we weren't able to. We kept trying to unlock but we kept getting stopped. We asked the representative at Xfinity multiple times if perhaps we were being stopped from unlocking the phone because of our balance at AT&T and he said, "no, that would not be a reason why it wouldn't allow you to unlock the phone." Well, he was WRONG!

I switched over to Xfinity mobile from Verizon and the customer service representatives that I spoke with were wonderful. Looking forward to a lower monthly payment and happy that I've switched over thus far!

I had a fraudulent charge on my credit card to them with a purchase from someone who stole my information and since I don't have an account with them they will not kill that purchase and are making me have to deal with my bank and wait three to five days before this can be taken care of. So basically they are ripping me off for $1,289.99.

Let me start off by saying I am a single mother. I just signed my son up to get on my mobile plan. I exchanged his phone for a newer one and I was waiting for the return label. All I got was a description. No barcode. So after three weeks of calling and waiting (you have 20 days to return old phone) I went into the local store and they had to call corporate who finally provided a shipping label. By the time I got the correct label they charged my card $485 for the phone that they were supposed to send me a label for. I sent it back, called manager and they did not care that I literally couldn't feed my child. I was told it would take 1-3 days then 5-7 then 14 each week after shipping the phone back. This is week three and I was told by advanced team 1-3 days and that warehouse had it that they could expedite but today I am talking to a manager and they are saying 14 days.

I have been trying to link the mobile account to the internet account and every time I call they bounce me around till I get sent to the Security system department. Customer service people over do the language with "fabulous", "wonderful" etc. Too much **, for 2 months I have been having money out of my account but I'm not able to view my bill. Isn't this illegal? I'm the customer and I can't see my bill?? Can't get anyone to make sense even in the store. They all want me to use the damn app. "I do not need an app." So hard to understand them too and I'm a foreigner myself and still hard to understand them.

STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE!! I CAN NOT EMPHASIZE ENOUGH!! DO NOT GIVE THEM YOUR BUSINESS!!! I wish the government would just shut them down!! I bought a phone from them and then switched to Verizon. Comcast refused to unlock my phone. I called 8 times. (And I really wish someone would just pull up the recordings and hear how frustrating it has been to deal with such morons!!) I, initially was told that my phone would be unlocked by Feb. 7th. It's now Feb. 11th and I still don't have a phone. I keep calling and I keep getting hung up.

I've never had such bad cell service in all the years I've had a cell phone starting with a Bag Phone! Problems beside dropped calls sometimes people don't hear anything. Server unreachable, 2 many to list.

I am so disappointed in the customer service I have received trying to transfer from one provider to Xfinity. I have been getting the run around the last 3 days I have been trying to get the free phone promotion mobile service going. The first time I called everything went good. I was approved I was only charged taxes which were 67.50 but then I received an email saying my order was cancelled because my identification was declined so I called back to find out why no one could give me a reason. They just said something didn't match up so we tried again. My debit card wouldn't go through so I had to fix the issue with that. Then I called back today and was going to get things going again. Got all the information in and was charged a different amount.

Xfinity Mobile’s service is a joke. The call center agents are rude, recite a script, refuse to answer direct questions and their policies are different than their Web site. They hang up if you ask too many questions they refuse to answer. They also make you call them to verify any purchase made on their website. If you don’t, they cancel your order in 72 hours. Read the fine print … barely anytime to test them out once you activate, rigid rules that are not pro-consumer. For example, you have 14 days from the ship date to return your phone. But when I called to cancel they said it was 14 days from your order date. That’s not enough time to see how it work in your area. Most carriers give you 30 days.

So I have been an Xfinity customer for over 16 years. When they started offering mobile service I quickly switched for numerous reasons. Everything was great for the first couple years. Suddenly I began noticing problems with their billing practices especially during the covid epidemic. It began with my being approved for the government broadband assistance program and not seeing any reduction in my monthly bills even though I was supposedly receiving a $50 credit each month. Then one month they showed my monthly balance being a little over $200. I didn't question it even though it was substantially less than my normal monthly bill. I figured I just got back credit for those $50 payments that were never reflected on my bills. Then a week later I was told that I had a current balance due in my normal monthly amount without any explanation or details on the charges.

I bought an iPhone and a new sim card in the Xfinity store on 01/20/2022 and 24 hours after I have not been able to use the phone yet. I have spent my money, wasting my time and nothing yet. I have been over the phone with the Xfinity agents from 7 am up to now. Nobody has been able to solve the problem. They transfer me from one department to another and nothing works. I have explained the same more than 6 times because they do not say anything about when they put me with a new department. Also, they have in store an advertisement saying 2 lines 30$ each, it is not true either. You will pay 40$ each instead.

I am beyond frustrated. If you decide to leave Xfinity for any reason be sure to get the total amount you owe upfront. They will continue to send you bills (even 3 months after your account is closed) and then send you emails stating your payment failed. The problem is, a) you have no clue what the amount is for and b) you have no way of paying it until it goes to collections because their support numbers and chat bots want an ACTIVE account number or phone number that is still Xfinity active before connecting you to a customer service rep. My account number and phone numbers are no longer active. Hasn't been for 3 months! I already had to wait for one bill to go to collections so I could pay for it last month, now I have to do the same for this bill? What are these charges and why am I being charged 3 months later?

Have had the service for almost a year. Coverage in the Boston, MA area is good. Price is quite reasonable. HOWEVER they have had my Caller ID listed for the entire time with the wrong name and have not managed to correct it. They use the Verizon network and always explain that they are contacting Verizon but for anyone who receives a call from me I am still a real estate company. Beyond frustrating. A total fail.

Well, where do I begin, because I’m fuming right now. Well it pretty much has to do with their stupid autopay that can’t be changed or can’t be declined. I had pay arrangements of $80 to come out once a month for 4 months to get me caught up as I was still unemployed from losing a business due to the pandemic, however I’m driving Uber for income. Well I tried to explain to them that I needed to get off autopay because my pay schedule is not always the same every month, in which I was told no I couldn’t. So the next day, my first payment for arrangement was due to come out which I had the money to cover it. Well good ole Xfinity mobile tried to take out $190 from my account before the first payment on my arrangement needed to come out, which I was charged a $35 fee, which left me not enough to pay the $80 payment.

I was told we could bring our phones in 5 family plan but my kids no. I also let them know I was a referral. I have a factory direct unlocked phone from Samsung. They told me would work to get to switch companies but I had to wait for sim cards, the original sales rep Evelyn who helped me I have screenshots of conversation because of the referral thing with my dad said that the tech who we paid to professional install our new wifi that I do love said that he would help complete activation and switch for my husband and my phone.

["I have to use my wifi at home while I'm browsing my phone's internet because of the bad reception in the area. Even when I'm in public places it's horrible. My caller id name is inaccurate and in no way should show up as Convergent Technology, that's a security company's name. I went to have it corrected at a nearby Xfinity location and the employee couldn't even fix the error. Singing... "I always feel like somebody's watching me..."]

I thought their service was fine in Denver and in Minneapolis. However, I spent a day in Idaho Springs and had no reception whatsoever. My son in law was using Verizon Wireless and he had no issues! We both had relatively new phones.

I bought this phone a month ago. A pixel was not working. A small circle of light near the fold. So far it's taking me 1 hour and several Agents to tell me to contact Samsung for either a refund or replacement. Xfinity said they would if the screen was cracked but this is a defect in the phone. Never again will I buy a phone through Xfinity. The service Sucks.

HORRENDOUS. I made a ConsumerAffairs account specifically to WARN others to STAY AWAY FROM Xfinity MOBILE!!! Negative 50 stars (negative fifty stars)...Like prior reviewers, I gave one star ONLY because a star is required to write a review. They deserve negative 50. I had TERRIBLE service for 3 months! Finally had enough, and switched to a better provider. Here is my list of constant problems with 3 months of Xfinity mobile:

I was excited to move to Xfinity for price, they have many problems that they can not resolve such as calls going straight to voicemail. I went to the store to resolve this after multiple calls to their online help. They changed the sim card which did not work. They said they suspected a bad phone so off to Apple, they confirmed the phone was fine. Back to Xfinity where the manager admitted this was a known problem without any resolution. Why have a cell service you can't get calls on? I was told to either live with it and hope it gets better or move to a different carrier, of course I do need to pay for the phone first.

I purchased the wrong phone and I have spent over 13 hours trying to get the phone returned and my money refunded. I have tried to keep my composure on the phone and was hung on 3 times. I was told many times that they would send me a return label and it never arrived. Finally, I was able to get a return label, sent the phone back and my money has still not been refunded. After 3 hours of finally getting an answer as to why my money wasn't refunded, I was told that I needed to unlock the phone when I returned it. It would have been good advice prior to actually returning the phone. 13 hours and counting and still no refund....

I tried for 4 days to get Xfinity Mobile customer service. When I called the Xfinity Mobile service number, had to be transferred. I got disconnected numerous times. The hold times are 10 min +. When I got a back automated system won't take my info hangs up! There is not a corporate number to call. Xfinity goes to great lengths to keep you in the automated system and not speak to a rep. They transfer you then disconnect. Xfinity Mobile is poor quality and no customer service.

When switching from AT&T Xfinity Mobile promised a shared mobile fee of $15.00 plus small fees to total an approx monthly fee of $18.00. When I received my bill it was $27.88 2 months in a row? One rep in the US told me that since I lived near a hospital I was incorrectly charged and the next month a rep in another country told me that's what the state regulatory fees charge. Conflicting and misleading information. I'm not happy at all!

My bill is due on the 26th of every month. I get paid monthly on the last business day of the month. I have been trying for 3 years to have my due date changed to the 1st because every month I get charged $34 dollars by my bank because that late in the month I never have money in my account. I've tried to take myself off auto pay, it doesn't work. I've called at least 100 times and been PROMISED that the date would change AND that I would be taken off auto withdrawal. I still get charged $34 per month because everyone lies about fixing it! I can't believe I've hung in this long, but of course my cable is tied to my phone so I can't just switch carriers. I'm too frustrated for words! HATE, HATE, HATE Xfinity!!!

ONLY REASON I GAVE A STAR IS BECAUSE A STAR IS REQUIRED PRIOR TO COMPLETING A REVIEW. ONLY THING YOU DESERVE IS A TRASH CAN. Throw the WHOLE company away!!! Back in August I reached out to XFINITY about a bill that was due. At that time I once again realized & was informed they had my account linked to my ex (whom I am going thru a terrible divorce battle with). They reached out to him & he explained he is not the account holder nor the one who pays the account each month on time & sometimes before the due date. He told them I am the primary and only acct holder. At which time they closed my old account and transferred my 3 lines to a separate acct. I have also continued to pay that bill on time each month.

Purchase iPhone pro 13 256 g. After 30 days port was unsuccessful. Gave me a random number and called the phone activated. Report to FEDERAL TRADE COMMISSION and state of residency file complaint w/ AG office. AG office very very helpful in filing complaints w/ Better Business Bureau as well.

I signed up for Xfinity cable and internet and as a "special" they said I could try Xfinity mobile. I said I didn't know if I wanted to switch my service. The representative Tricia, assured me I would not be charged anything unless I activated my service and ported over my number. I NEVER activated my service or ported over my number but now they CHARGE ME $50 A MONTH FOR NO SERVICE. Taking something (my money) and providing nothing in return, sounds like a criminal to me. Run away from Xfinity.

Only $15 a month for one line sounds too good to be true, well it certainly is. They charge you for data even when you are using a viable wireless network. Once you hit your limit, you have to increase your data plan to get any quality connection and basically go unlimited for $45 /month. I'm going back to AT&T because I could easily manage my data at 6 Gigs for $30/month.

Xfinity has a horrible system of creating accounts for mobile services. I purchased 2 phones from them in August 2019 and then an additional phone in October 2019. They create the mobile account based on the address where you lived when the phones were activated. I had moved between August 2019 and October 2019. The 3rd phone I purchased was given a different account number. I was NEVER able to view the phone information on that account, and, when needed, trying to update my credit card information on that phone line was impossible because they needed an account number but I didn't have access to one. This started a 2 year nightmare with this company.

Where do I start, I called customer service and they lied to me 6 different times (too many outsourcing agents from different offices). They all abide by different rules I guess which ends up in chaos. All I wanted to do was to unlock my phone, the first agent told me that my phone has been unlocked for months, when I called back, the second agent told me that my phone isn't unlocked that he would unlock it for me. Days later, I called Apple, Apple told me to call Xfinity again cause the phone is still locked and that I was sold a used phone and that the previous owner had it with TracFone Wireless (I've never heard of this company before).

I was seduced away from Verizon by the lower prices and promises that XFinity uses the same towers as Verizon, but after 4 months of calls with echoes, little skips where words in a conversation were missed and generally poor connections, I realized my XFinity phone must have a lower priority than Verizon customers. I attempted to switch back to Verizon. It's been 5 days. My phone is still in Limbo with no service from either XFinity or Verizon. I bought the phone outright from XFinity (the phone I had and loved was too old for their SIM card), and it was supposedly unlocked when I bought it. It's not. I have gone to the XFinity store where I bought the Motorola Ace and signed up for XFinity service. I have called Xfinity customer service *many* times and have been given unlocking codes that don't work *many* times.

I never received an Iphone 11 they sent to me, the Xfinity company charge me for the deposit plus the monthly fee for a service that I never used, they had me on the line for more than one hour and told me that I was to receive my money back because I never received the phone and I never used the line, after waiting for one week I never received the money. I called again and was the same issue. Waiting long time to talk with somebody and the answer was the same, just wait for 3 to 5 business days. I wait again and never received the money, I called again and the assistant told me that unfortunately the case is closed because I didn't send the police report case, and they are not going to refund my money. WORST SERVICE EVER! I DON'T RECOMMEND THIS COMPANY AT ALL.

Worst customer service ever and a bunch of liars! I signed up for Xfinity a year ago and purchased a new note 20 through them. A month ago I had to move and found a place that included internet and cable through the HOA but it was not Xfinity. Canceled Xfinity internet and received notification that I would be charged an extra $25 a month for cell phone service since I was no longer an internet customer. Well, I was unwilling to continue service with them and pay them unnecessarily because I was no longer an internet customer so I canceled the service.

I wish I would have read the reviews 1st. Sad great plan rates. It is so unfortunate that the service is so slow, must be why to price is so reasonable. Also was told customer service was available 24/7. LIE. The customer service line doesn’t say a start time on the automated system. Yet when looking on Google the start time shows 7am, also not true. I was calling this morning and the lines were not turned over till 7:45am.

Just switched over because of great deals on iPhones and lower rates. BUT had no idea how limited and weak cell phone coverage is. In a few shots week we have had multiple phone disruptions, dropped calls, pixilated, frozen FaceTime screen. Thought service and cost would be better but that has definitely NOT been the case. Feeling stuck with a contract that’s pretty impossible to get out of. Guess enticements were too good to be true. Have been long-term relatively satisfied Xfinity cable customers and assumed this new service would be comparable. Wrong.

I've been a Xfinity Mobile customer for 2 years. I had the 1 GB data plan. Everything was going great for about 18 months. I would download content such as podcasts and music on Wi-Fi so that I would not hit the mobile data limit. However, about 6 months ago I noticed that my data usage increased significantly without my usage patterns changing. What I finally figured out is that Xfinity suddenly started counting streaming music/podcasts that have been downloaded to the device against mobile data usage. My phone bill doubled and then tripled in the coming months. I believe this is fraud. But there's more. I decided to change to a new carrier. I talked with Xfinity, and they assured me that my phone is unlocked. I installed the new SIM card and found that it definitely was NOT unlocked.

Xfinity scammed us. My wife and I called before a trip to Mexico so we could call home to kids. I asked all the questions a normal person would. Data usage charges and call and text charges. They said unlimited and no charges or anything other than $10 per line per month, just use your phone same as home. Next bill was almost $500!!! I called and asked them what and they said it wasn't their problem. They then explained the policy on data usage and said, "Sorry we didn't explain it before." Do not go here, they're cheap for a reason.

They have a $30 per month plan but every time I travel abroad and physically turn off cellular data and roaming on My phone they send me bills for more than $30 although I am not using their data for weeks on end. They give you a free phone which is designed to rob customers.

I switched my service from Verizon to Xfinity Mobile for a number of reasons, but mostly, they use the same towers as Verizon (not missing anything) and Verizon is way too expensive. So my bill went down from $240/month to $35 including tax. (mom is on my account). That is the ONLY good about Xfinity mobile. But since you have to have internet you're not actually saving as much as you think. Internet is about $70/month, if not more. So actually paid about $100/month for our phone service. I also didn't like that they had to use my home address. No one, not even my utilities, send my bills to my home address. But these complaints are minor. It gets better..

When I first signed up for Xfinity, the service was great and affordable. I loved it so much that I invited my granddaughter and daughter to join the plan. Everything went well until I moved from Jacksonville Fl to Albuquerque, NM and moved in with my fiancee' (now married) who already has Xfinity internet, so I had my internet service canceled. While driving here to NM I was not able to access internet many times, which meant no GPS. I still have problems connecting to internet unless I stay close to Albuquerque City Limits. My husband's GPS worked fine luckily, because he uses Metro PCS.

Such a bad customer service. I wish I can give zero stars. I was promised a promotion to move from my existing service provider but after a month, when I checked, they completely denied the promotion. The customer rep listened to the conversation and agreed that the promotion was different and she escalated to someone to whom I explained the entire story. They disconnected the phone in between the conversation. I called again and had to explain the whole thing to another agent who is so rude and she said there is nothing such exists. I wanted to say, I was not asking to move my carrier instead they promised something which they backed off. Please stay away from Xfinity mobile.

We decided to change to Xfinity mobile but unfortunately, the connection is terrible, voice fade off and the phone calls suffer disconnection regularly. The worst part is customer services. We have some weeks trying to speak with a supervisor to find a solution and nobody call us back, the associate hang up the phone or move around to avoid transfer with a supervisor.

Been with this company for 3 years. Trying to get ahold of somebody on the phone is almost impossible. You've got to Lie about wanting new service and create a text now number just to get through to a live person. Then once You do they will lie to you, pretend to fix the problem just to get you off the phone. Then when you go into the store there's no record of anything you talk to about. Their representatives have bold face lied to me every time I've spoken to them. I have not had one interaction or 1 dealing with them whether it be through Wi-Fi cable Or my phone service I have never had a pleasant experience with this company. I've never had a company made me feel like they could care less about me more than Xfinity. Please save yourself the headache and find someone else.

My experience with Xfinity Mobile has been horrible. I WOULD RECOMMEND YOU GO WITH VERIZON OR ANY OTHER DEALER. I paid for the most expensive paperweight. They talked us into getting a free iPad Mini for only $22 a month for the service. Well, our daughter tried to get use it but could not connect. She called the Apple support line. They said they cannot verify the ipad was not stolen. She went to the Apple store and they told her the same thing even though she had the receipt. She went to a different Apple store, same result. So we paid $22 a month for 2 years and never got to use it. Our "free" ipad paperweight cost us over $500.

Beware!!!! Called about cable tv service. When done, agent (Cleo from Philippines) sold me a unlimited phone plan, complete with an iPhone that doesn't exist. Took 1.5 days to cancel plan and after a month I still got a bill. Beware of fraud. Comcast makes it almost impossible to talk with an agent, by design.

Hi. I was an Xfinity mobile user since 2017. I've it I've been an xfinity Internet bundle person prior to that period. I was excited when xfinity created a mobile department and offered cell phone service at a much cheaper price than Verizon. What I have learned since then is that every time I've traveled to Europe or the Caribbean my phone goes into Airplane mode but I'm still charged roaming fees even though I'm Airplane mode. I've had to argue with them about that because every other cellphone service I've used since 18 teen singular so we're talking I'm old school way back when this all started! There were no plans. There were options for options even with Verizon. I knew if I went overseas it was either pay so much a call text or email or just rent a phone and pay XX amount. With Xfinity mobile there are no options. You just pay 25 cents per minute for everything! OK so I don't want to do that.

I switched to Xfinity from T-Mobile. My spouse's phone would not work with them, and I was going to bow out and stick with t mobile. They offered a free I phone 5 for my wife. They also informed me that they would notify T mobile my service was switching. They are charging me for the I phone monthly, 20.00 to pay the I phone off over two years. They also did not inform t mobile as promised. I received a bill from a collection agency representing t mobile. I called Xfinity customer service, they said they would take care of the charges for the iPhone at least, after numerous calls with long wait times (eg half hour or longer) I went into a local store in SLP MN.

This is been cost-saving! I don't use a lot of data but do use data. Under 1G/month my fees are $15/month. I get wifi wherever we travel and haven't had any problems. We use it a lot for GPS on the road too, staying in contact with family wherever we go.

Beware, beware, beware. My ongoing experience with Xfinity. My first call to Xfinity to set up service for my daughter went very well. The girl was very nice. It went so well that we even switched her cell service over from Straight Talk. July 19. My second call to Xfinity was after installation, no flex box. She said that the flex box arrives separately however, they never placed the order for her. She immediately fixed it.

I do have to say how impressed I have become with the change In Xfinity’s customer service. They have been extremely easy to work with and services are exactly as described.

This is regarding Xfinity Mobile. My call with customer service on 8/14/2021 at 9:56 am EST lasted 1 hour and 5 minutes of pure unacceptable treatment. The second agent I spoke with, a Level II agent was by far the worst customer service experience I have ever had. She was beyond rude and insulting. I had called in the week before asking for help with my upcoming auto-pay as I was concerned it would leave me with very little money until my next paycheck. I did not ask for anything specific other than a possible payment extension. I did not ask for a credit or to have any costs removed. I had just agreed to a payment plan for a past due balance and didn't realize the monthly bill was tied into the payment (would cancel the payment plan if it wasn't paid on time). The agent on that call granted me a $30 credit to help me out.

I am going to share information that I wish I knew before I switched my family from AT&T to Xfinity Mobile. I am a long standing Comcast/Xfinity customer. I subscribe to TV cable service and high speed WiFi. I have an excellent credit score and have been in good standing with them for many years. I have 6 people in my family. Xfinity Mobile will only allow me to have 5 lines. The reason I was given for this was that Xfinity had to make sure I showed that I paid my bill on time for 6 months. My credit score was in the low 800s the last time I checked. I think that is very good if not an excellent rating. But that’s fine.

Xfinity mobile service is the most unprofessional and rude outsourced customer service. Half the agents don't understand basic English, they refuse to help. I literally had to cut my service off because I was in the hospital with covid close to death and all they do is argue, hang up in your face. I have had no phone interaction with any customer service agent that was not shorter than 3.5 hours long. The lack of empathy and wanting to assist you is just sad. I had my phone stolen, it took over two months and 3 replacements to get my service restored. They refused to credit my account back for the 2 months I had no service.

I like Xfinity Mobile but it gets high and I already paid a phone off. They don’t even give older customers free stuff from time to time. I would love to see who else have better choices of plans so if I wanted to have better service.

Here’s the real deal. Xfinity Mobile provides excellent service with few dropped calls. Their charges are significantly less than all know competitors - Bar none. And, individuals or family can customize the amount of gigs to fit their needs. Best of all, Xfinity has hot spots throughout the greater Seattle area, which aids in reducing service cost. Lastly, their customer service is excellence and display professionalism when handling questions or customer concerns. I recommend Xfinity Mobile cellphone service without reservations..

The monthly bill for service is under $100 for 2 phones and hotspots are everywhere. Also use Verizon platform. Phones are affordable with payment plans. Works good in rural areas of GA. Making payments and viewing usage is helpful.

I enjoy being able to talk anywhere all the time. The customer service agents are very nice as well. They are knowledgeable. Free phone is pretty decent as well. Streaming service is awesome!!

You do not get Verizon service! You get the secondary service and it sucks. Verizon gives their customers the top tier 4g and 5g and Xfinity customers get booted if the bandwidth is full. BTW, it's full almost all the time and even they overload the towers. Xfinity closer to 3G with 4g blips. This was verified by 3 different tier 2 verizon agents. I specifically asked xfinity if the quality was the same as verizon with 2 different reps and was guarantied it was. Then my phone locked out, no one could explain it on any side. So by the time I got a new phone and discovered how Bad the service was they wouldn't do anything to. It cost me a total of $598 out of pocket for insurance on one phone and cost of another they won't take back because of timeline. Even though they failed to provide a correct solution from day one.

I started mobile service for my family and I. Xfinity made a mistake with my cell # by on digit and it is taking days to correct this mistake. I have no service and I may lose my number, I hope you will have a better experience with Xfinity.

Hi I need guidelines! I was working on moving my Xfinity WiFi service from my old address to my new address and was advised by the agent in charge of my WiFi service transfer to port my number from my previous phone carrier to xfinity mobile. The agent advised I could save a lot by going with the xfinity mobile plan of $15/month instead of the $40 I was paying with my previous carrier for an Unlimited plan. I thought that was a great deal and savings for me since I already had xfinity home WiFi for other internet services. Only for me to look up my mobile account and realized that I have been billed over $400 for just my first month usage!

If you need to get in touch with a live agent (and believe me YOU WILL) say "cancel my service" and respond no when they ask if it's related to a move. That being said I have had way too many problems to list here, speaking in detail about my experience is no longer worth my time. It's bad enough Comcast has a monopoly on the internet for most of the US, why I would even think of giving them more power with my phone is beyond me but I did and it was nothing but disappointment and problems.

Terrible experience. Have been with Xfinity mobile over three years. Last week I get email/billed for adding HD Pass on my son’s phone. He did not add it, I did not authorize. They cannot answer how it got on there and won’t give refund. Unreal the lack of service and or worse unauthorized billing for services I did not want or agree to. Trust with Xfinity is broken. Terrible experience.

They finally sent my payment yesterday, 3 months later! I will sell my own phone as I always did!

I been calling Xfinity mobile for all types of problems and no supervisor is ever available. Customer service is bad. They don't know nothing. Please know that you would have to solve your own problem. It's sad because I just got with the company.

I've been a mobile customer for decades, first Verizon then T-Mobile. I've tracked my data and never ever in my life have I gone over 3 GB in a month, I'm usually a 1 or 2 GB user. One day I called Xfinity internet to update my internet services and allowed the representative to talk me into moving my cellular and bundling internet and cellular together. The prices quoted were amazing. Knowing that I've never gone over 3GB I set up a 3GB plan. I just received my first bill from xfinity mobile and they claim I used over 9 GB!!!! Not possible. This company is scamming customers! Now I wonder how much they'll scam me for unbundling my services and trading back to my original provider? A call to customer service was absolutely useless. No surprise after reading these reviews. I am normally a calm and thoughtful customer and speak kindly to customer service. Xfinity mobile, you've burned up all the positive regard and benefit of the doubt.

We had a good experience with Xfinity UNTIL we moved out of their area. I called the support number and got Mujibar. He told me that it was unlocked. I contacted a new carrier, put in a new SIM card, and signed up, but the phone would not get past asking for a password to unlock. So, I called Xfinity again and after a while, they admitted that it was locked, and that "unlock would take 24-48 hours" (Why????). So, I have now been about 50 hours without a phone, trying to communicate with people regarding my move. I am going to a T-Mobile store in a few hours to buy a new phone and plan.

I was convinced to transfer my Verizon phone to Xfinity. I was sent new SIM cards for my 2 phones and they explained how to activate. We put in the cards and hit "activate" and kept getting the response "something is wrong". The virtual agent was useless. Tried the support phone number and had to pay $15 to get through to support. It was then that I was told I needed to have a transfer pin number from Verizon.

I spend nearly $300 monthly on Xfinity services, beyond the $800 mobile LG phone I purchased from Xfinity when opening the account. Suddenly, the phone ceased to work. All jammed up. No way for me to turn it on or off or examine the battery. Took it to Xfinity. "Not our problem," Xfinity said. "Take it to the manufacturer." "Can I have a loaner? Can you contact the manufacturer?" Xfinity's response, "No, this is your problem." So, I now walk around with no phone to call the manufacturer but I still pay Xfinity for the non-service. Can anyone recommend a reliable carrier?

I have had Xfinity trying to unlock the phone I purchased from them 15 months ago. Day 4 and 14 hours of hold/them reading from script, still not unlocked and I have no cell service! I have got into the email they send you with links to apple final steps. The one problem is Xfinity has the SIM restrictions absolutely LOCKED. If they unlocked my phone it should say No SIM Restrictions. It does not and this is a hard setting as I can only get there with no SIM card in my phone.... DO NOT BUY A PHONE FROM XFINITY!!!! I am at a loss as to how to get my phone back in working order other than using Xfinity mobile. PLEASE HELP!!!!

Updated on 07/20/2021: Canceled service before I received the phone or activated the line. They still are trying to charge my account for a service that doesn't exist! They have stored my credit card information and won't delete it. 5 months this has been going on!!! #1 in customer satisfaction??? That's a joke. Court of Law next time I see an attempt to take money from me again! XFINITY MOBILE = BAD CHOICE

I thought I would try their Xfinity Mobile services. My experience with this provider...Call. Call. Lied to everytime I called. I was told a lie from each of their employees. Even one of the employees admitted that their company was not the best when it comes to mobile services. I would not recommend their Mobile services to anyone. Waste of time & money. Call quality on a scale from 1 to10. I rate 1.

2 of our 4 phone lines couldn't connect to a cellular signal for 3 mo. Spent over 10hrs on phone with Xfinity Mobile & Samsung with no resolution. Sent the phones to Samsung for repair and they stated nothing was wrong with the phones. Then took it back up with Xfinity yet no resolution and they just made us keep jumping through hoops. They never offered to credit those months of service. They have billed us over $200 since we canceled the service. I requested a credit for those months during which 2 of our phones couldn't actually be used as cell phones (isn't that what we were paying for?) and they stated there was nothing they could do. I STRONGLY recommend everyone steer clear of Xfinity Mobile due to horrible customer service and cell service. They have basically stolen money from us as we didn't get the service we were paying for and they have no intention of making this right.

Wow, where to start. Switched late in 2020 to Xfinity Mobile for 2 reasons, save money and keep everything under one roof. Well my 02/2021 bill was $482 for 3 phones. Somehow my service on our phones were switched from WIFI from to 5G at our house. We did not catch it for a whole billing cycle. And my wife uses her phone at the house to check Facebook and other things. We did get an alert. Went to spam. And her usage alone was $300 for the 5G service. We were under the 3Gig plan for $30 per month. So we had to pay $10 extra per Gig used. With our previous provider, we never used more than 2 Gigs a month for about 10 years plus. So, I figured this would be ok. Well after talking to 2 local managers and calling in to someone. No refunds or adjustments were made.

I reached out to customer service to get the voicemail messages send to me. These are important messages and can't lose them. After spending hours online and phone with the customer rep and the supervisor, not only they are not able to fill the request, even worse their actions resulted the loss of the important messages I wanted to retrieve! This is not the first time I contacted them about issues with voicemail but this will be the last. Something wrong there with their system. Their customer service is not help either.

I started out with internet essential and wanted to upgrade my speed so I returned the box and I also moved to a new location in January. Once I moved I called and asked to delete the account from the old address because they charge a $25 fee per line for mobile accounts that don’t have WiFi with them. 4 months later I had to call 3 more times trying to delete that old account and no changes happened but Xfinity is still charging me the extra 25 per line with my monthly bill and it is not fair because I have been doing my part but Xfinity never made the changes and I am being penalized for it every month and keep in mind we are recovering from having no jobs during a pandemic!

So my voicemail was not working for 5 months, and no one in this company know the reason, I bought brand new phone from them A71 5G, I called customer service over 50 times for the past few months. They all will do troubleshooting and escalate the case to tier 2 team which will do the same and they will tell they're going to open a case and they will reach me back in 48 hours, surprise, no one call or care, today I finally moved all my lines to different carrier. So relieved.

My cell company is Xfinity. They claim they do not have the ability to put my name on caller ID. They only put my cell phone number up, when I make a call. If I am calling someone who does not have me in their contact list, I sometimes have my call rejected. Has anyone found a way to correct this? They have good connections service, and very good pricing.

I transferred service to combine with my husband and he had Verizon. Xfinity couldn’t figure out how to unlock the SIM card for the transfer. It was locked 6 days and still no resolution. I had to buy a whole new phone. This phone was only three months old. And they are still charging my card for the monthly fee as if I am still a customer. Terrible assistance all the way around.

Worst mobile experience ever in my life. Told Apple Phones were free, no contracts etc as a new customer with a BYOD deal... Not true. Was in a 2 year contract, with payments, charged $483 in overages (I was on a pay by the gig plan and never left the house). This specific phone was for my 12 year old special needs kid who is on life support, and he turned off the WIFI on accident. I tried to unlock the phone and 3 times after calling and going to the store - after paying the phones off, the phones were not unlocked.... It's been a nightmare. I just finished a complaint to the BBB.

I have used the Xfinity Mobile service about 9 months in connection with my internet. However, once I decided to change the service, the customer support agents tried every possible ways to delay. For example, they had me waited to do 'research' to find my PIN. I was on the line over 35 minutes. Additionally, I only bought two iPhones with the payment plans. I paid the phones off 5 business days and requested my phones to be unlocked. The customer support agents told me that it would take additional 5 business days. I argued that there was no indication on the official website that it would take 5 business days to do so. He insisted that I was wrong so I challenged him and asked to talk to his supervisors. That ended up with 80 mins on the phone to get my paid off phones unlocked. Just consider the above before signing up to be in hell with the customer services. FYI - all customer service agents are outsourced to somewhere in the Asia.

I've had a couple good calls with these guys, but 9 times out of 10 their "tech support" is some person who barely speaks english Googling or looking up internal Confluence articles by typing in your issue themselves. It's tragically comedic how similar the experience has been every 5 times that I've called in. Like, NO ONE has any idea what the hell is happening and the "solutions" are basic suggestions: clear your voicemails out, you have too many! Here's a new SIM card! I'd be surprised if this was anyone's second tech support job from their end tbh.

I have been with Xfinity mobile for a while switched back and forth from T-Mobile to Xfinity the reason being every time I try to buy a phone to bring my own phone to Xfinity it's never compatible. Almost the only way to get a compatible phone is to buy it from them and I want to buy it elsewhere for cheaper price. They sell a Galaxy S10 but I bought one on Amazon much cheaper unlocked and it was not compatible with their Network even though they sell Galaxy S10 so I canceled the service and brought the phone to T-Mobile. At least T-Mobile you can actually bring your own phone and have it work with them.

To transfer from AT&T I had to get new phones because according to Xfinity, ours weren’t compatible. So they offer a $200 gimmick to get you to buy a new phone. Claims that if you transfer from another service that you will get $200 credit towards the device. Well, I bought their lie. We had 2 numbers from CA, and we thought maybe we should get one number for WA since we live here now. So, I called customer service when I activated the phone, and said that I don’t want to keep the CA number from AT&T, so she told me to select “get a new number” during my activation on that phone. The other phone we kept the CA number.

Refused to stop drafts to my bank account for another persons service. Returned equipment has resulted in the “credit” being applied to the aforementioned individuals account instead of paper check. I requested several times. Service was cancelled 2x but every agent has lied and given me misinformation in order to keep billing my account. They refused to unlock the phone that was paid for in full. I also had to relinquish my phone number, despite multiple requests from all accounts associated with my number.

I only had the service for four months, and I couldn't take it anymore. The service was NOT 5G. I had no service in my bathroom. I had major network connection issues, and I'm a Shared Ride Driver and that was unacceptable.