Xfinity Mobile Reviews

I went to Comcast Xfinity to get home internet. I have received a card through the mail in June. And it was supposed to be 35 dollars for 300mbps, my first bill was fifty dollars. They then told me it was because, they didn't have my account banking information. Then, I gave info to them, the next month it came down to forty-five dollars, then I called again to complained about that and it was reduced to forty dollars for that month. And be careful. That's false advertisement

I have had Xfinity Mobile for a few months. The trouble started when I upgraded to an iPhone 16 and three weeks later upgrading my Apple Watch to a new Series 10 Apple. Getting both of these devices online was a major hassle. Getting help through Xfinity is a nightmare. Good luck finding their phone number. Their AI robots do everything they can to hide the number from you. Both of my activation requires speaking to live agent. As I write my Apple Watch 10 is still off-line due some system issues they are having. I spent three hours trying to the watch to log on to their system, I spoke to 4 of their agent and spent an hour on text chat and none of them had a clue they were having a problem.

Horrific service. Told < 1 hr to transfer over - it took 4-5 hours, support was clueless. Then was told service would be better than Verizon because they use verizon cells plus they have their own, 1 of which was in main line near us. That was a lie - service was terrible. Every call dropped. They also told me that if we were not happy we could get a cellular extender - like what we have from verizon (and was a lifesaver). When I went to the store to ask for one they looked at me like I had 2 heads. Needless to say, we are back at verizon and much happier since we got into a lower cost plan. DON'T EVER THINK OF SWITCHING TO XFINITY WIRELESS!!!!

I joined Xfinity comcast for home internet on August 1st. While I was talking to the customer service agent he told me they had a promotion combining home internet for 65$ per month for 2 years and a 2$ monthly mobile service unlimited data for one year, I did have to pay any fee even for the sim card, I will receive the first on September, it will be only 2$ for one year. After one year I will pay the regular amount. At my big surprise Xfinity mobile took 70$ in my debit card on September 29th at 6 AM. I called the customer service agent to talk about the matter the same day. She told me she discussed my case with her supervisor, gave me ticket number "**". She said also that someone of the customer service will contact me. Yesterday September 30th, at 1h58PM I received a text message according to which my ticket was closed. When I checked mobile account I got a message that I got a credit of 40$, no further action was needed.

I traveled out the country and used the roaming plan that was $10 per day. At some point during my travel, Xfinity canceled my plan and my phone bill came to over $1000. I called several times to try to get it rectified at one point I spend the entire day on the phone only to be discontinued multiple times when I asked to speak to a supervisor. After finally getting through to a supervisor, I was told that my issue would be escalated and I would get a ticket number, that never happened. I waited for over a week in hopes that they would send me some type of correspondence stating what would be done to my account, but that never happened. The bill became due while I was in the waiting process.

Xfinity Now Mobile is the worst company, you can't get even a free phone without perfect credit. The service is trash and the customer service is the worst I have ever dealt with before. Don't sign up.

It was a nightmare. Left them in July for double charging me for 2 months and their Phone wasn't working after 6 months. They're still charging me for a service I don't have. 3 months later and making me pay for a phone that I was supposed to get for free. Hopefully, they stop charging because I am not using their phone or their service.

I have had nothing but trouble trying to fix a voice mail problem. The only way I know if I have any voicemails is to dial *68! I called the genius in customer service tonight (who I could barely understand) and after thrashing around for 1/2 hour, he told me the reason was they had my old phone listed, instead of my new phone - which I bought from Xfinity Mobile - mere days go. He told me they could fix it, and he'd be on hold until they did. Of course and as usual, I got disconnected. Now I can't make any outbound calls! I can't even call them back! One more trip to the local Xfinity Mobile store tomorrow! I will not leave the store until this garbage is fixed!

We have two phone lines, but found a third line had been added fraudulently. Xfinity agreed to remove that Zombie third line, but it took several in person trips. We were told we should be refunded what had been taken by fraud, but it never happened. I have made seven visits to the store since trying to do things online, or by phone have proven to be impossible. After going through all the hoops I was told that something had gone wrong and to try again. On my sixth visit to the store, the young woman who was suppose to help me became verbally abusive as I tried to retell my sad story; a manager had to take over for her. After my seventh and hopefully final visit I have put them on notice. They are going to be fired if things are not corrected.

I would not recommend Xfinity Mobile to anyone. Someone from xfinity called me to sign up for xfinity mobile and offered a good plan. I never received the phone set they sent through FedEx. I never activated the phone line. They started keep charging on my cards. They have very poor customer service. I had to stay over couple of hours on hold. Every time they told me that they are going to refund my money but it has been over 5 months and I have not received any refund from them. This is worst mobile company I have dealt with.

Horrible experience!!!! DO NOT go with XFINITY Mobile. Received my phone and followed directions to port and activate old Verizon phone. 15 hours later, phone is still not activated. Head to the local store. Sat there for 45 minutes while they told the rep that there was a glitch and the activation will take up to 72 hours!!! WTH?? I head back to Verizon, Was there for two hours while they attempted to get xfinity to give a pin in order to port my phone back to them. The rep on the phone was talking in word salad, refused to let me speak with a supervisor, refused to give a pin and finally after 40 minutes she disconnected the call. I still have to wait 72 hours for the activation before I can switch back to Verizon. Verizon was very helpful and gave me a temporary number to use as I run a business and NEED my phone. Total cluster and NeVER AGAIN!!!!

Well, I have never experienced such incompetence and bad customer service before. Let’s just say that purchasing a car or home seems easier than trying to just upgrade my phone with Xfinity. First , the sales rep at the Franklin, Tennessee store ordered the wrong phone and charged me over $100. He caught his mistake and tried to cancel the order. Three weeks later (several office visits, including going over my situation with Managers there, and numerous calls to Xfinity) and I still can not get them to activate a new phone for me as the cancellation is supposedly still pending. And, I have not been refunded my money for a phone purchase that was never made.

Never had as bad experience with any mobile service provider as I had with Xfinity Mobile. They make everything so complicated from the first day, each agent gave me a different offer, and then they activated the service that is different from the offer that I agreed on. I was very sure and firm and repeated that to the agent many times that I don't want the gig plan, but this is what they activated for me, and when I contacted them, they told me that they will not charge me for the wrong service, but they did charge me and when I tried to reach them, they ignored.

I am writing for my older brother who had Xfinity Mobile for years with no problems. Recently, he was charged $120 for what they said was data charges. He never uses data, he only makes phone calls. His bill has been $20 a month for years until then. When he called about it, instead of taking the money off they talked him into a new $1200 phone because he couldn't understand what they said. So he called again, saying he didn't want that phone and they said for him to send it back, which he did. They are still trying to bill him for this new phone, so now he has 2 lines on his account. So I (his sister) then called to try to resolve it.

Avoid Xfinity Mobile. I was lied to to get me away from ATT mobile. I was told that the Countries I worked in for the US Army were covered under the travel plan of 10$ a day. I was very specific in the Countries I had to go to and I was told they were covered. Then I get to Djibouti in camp Lemonnier and turn on my phone to call my wife on Whatsapp to let her know I had made it safe. 35MB and Xfinity tried to charge me 1650$ and after the fact let me know that it was not covered even though I had already verified.

After being with Xfinity for so many years. Started off as a good thing. I use to love Xfinity so I switch my phone lines to them. I have four phones on my line which one is a watch. When you basically finish paying off a phone you usually is available for an upgrade. Well things have changed. I went to Xfinity to upgrade my Z Flip 4 phone and they run my credit without me knowing because Xfinity never did this. Considering that I been with them so many years why do you need to run my credit then tell me I have to pay all devices on my line in order to get an upgrade. This impacts my credit score like Xfinity never did this.

Xfinity is running a fraudulent business. Their customer service is incapable of helping and actually adds lines and charges that are unnecessary to make the company more money. It’s a trap. I tried to switch phones and they canceled my current phone number in the process, added a new line, would not cancel the new line after telling me they would. After making three separate requests they keeping adding charges and saying they will do it and do not.

Since I've switched over from Verizon, I have been nothing but disappointed. Despite the fact that they share the same towers, Xfinity coverage is significantly worse. My phone is constantly trying to connect with the wi-fi coverage then gets disrupted trying to go back to LTE, it will drop calls consistently. As well, when I home my phone will completely disable and say it doesn't have a network. I live near Denver, not a rural area. Customer service does nothing but gaslight you, and try to re-direct all of the issues I have. I can't wait to go back to Verizon!

I have THREE phones on my account, but they are billing me for FIVE!!! People at the Xfinity store kept telling us to come back so that a particular person could fix the problem. After repeated trips to the Xfinity store, they just told me that they can’t change the current billing cycle information. Never mind that it includes TWO extra phones that I never had. Then they told me to call Xfinity customer service at *611 which got me an AI robot that was infuriatingly persistent in ignoring my requests to speak to a real person. After about 15 minutes I was finally able to get the AI robot to stop. Now I’m on hold for who knows how long until I might perhaps get to talk to a real person who might perhaps fix the mistake that Xfinity made on my bill. If the point is to waste as much of my time as possible and convince me to find another phone company, then Xfinity has succeeded.

It’s a useless mobile WiFi coverage in Canada and Mexico, you can’t even use Google and Google Maps. And Xfinity always sneakily over charges customers once you are abroad, they will detect anything you do such as you insert a local SIM card and then you will be charged for use of “eSIM”. Terrible company.

Haven't had service for 2 years outside of wi-fi calling which doesn't work properly. Had to buy a $700 phone to get on a no price raises contract, and now they doubled my rates. That's illegal! The support is absolutely useless and outsourced.

Well let me start by saying that they use the modem as a crutch for the phone. I was promised a phone in two days and I could keep my number. After taking my money I waited 7 days for the phone not two. My other carrier would not allow the pin because the days that went by costed me the opportunity to keep the number. So right away two contract breakers. I then noticed people telling me I was slow to respond to messages and emails. When I walked away from the modem I would get flooded with late messages.

We've been Xfinity customers for several years, including internet, cable, and mobile service. For the most part we've been quite satisfied. Recently we had an experience while traveling abroad with their customer support and Customer Care departments that for us was quite illuminating. In particular, we were able to compare our experience with Xfinity Customer Care and a major airline during significant events that were "out of their control," On the one hand (airline), we were met with sympathy and provided opportunities to remedy our situation that fell outside their usual company policy. On the other (Xfinity) we were met with typical corporate "customer service speak" (Oh yes I understand. Oh yes we appreciate your business. Oh yes I'm empowered to assist you.) which began to ring quite hollow, especially when dealing with our "empowered specialist."

Xfinity - customer service is horrendous. Despite after waiting and gotten a manager on the phone regarding over billing issues for months, no offense to monkeys, a monkey would have better comprehension and understanding. Despite long wait and having to reiterate the background info repeatedly, the supervisor lacks common sense, contradicted herself many times, and cannot have a logical conversation to understand and resolve problems. The other problem is the outsourcing of service where people don't even speak proper English answering calls from customers.

The worst company for any cell phone service. They have three times in the last 2 weeks charged me the same amount. They don't know what they're doing. Unprofessional. Another thing all your prompts to get to a person just makes people angry. You have the worst system.

I switched to Xfinity from Verizon and bought the Pixel 8 phone because it was a good deal, but I don't like it at all, having lot of trouble with it dropping calls and not being able to call out, so I'm ready to go back to Verizon

So the coverage is generally ok here in Northern Colorado, but I just need to rant about the getting a phone/activation experience, which is reflective of trying to do almost anything with Xfinity Mobile. I didn't even try using customer service. Here's how it goes: After getting locked out of your account for entering some information wrong while doing verification, you finally succeed in ordering and you get a new phone (it takes at least two business days to ship, meaning if you got locked out of the account the morning you attempted to order (orders before 2pm supposedly ship that day) it will take even longer.

After being a loyal customer for 2 years, we moved to an area that didn’t have Xfinity internet service. We decided to switch out phone service carrier as well. When they couldn’t help us in a physical store to cancel our service, we had to call. They ended up charging us $28 for a single day of service, which is half of a normal 30-day bill. And all because we couldn’t do everything in one of their stores. This is shameful. I wouldn’t recommend this company to anyone.

Xfinity mobile is the biggest joke of company I have ever dealt. Upon leaving this company they charged me $400 for final bill and payoff of phone but never sent me an itemized final bill of receipt. I need a bill for new carrier to pay off phone from Xfinity. When calling their HORRIBLE customer service they said they cannot provide that bill! What business does not provide a bill for their charges! Just appalling not to mention getting hung up on twice as they tried to return to call from being on hold forever with no callback and having to call back in start over all over with the worst phone system ever!! Stay away from Xfinity Mobile as they only piggyback off of Verizon and as soon as you start using much of anything you are first to get throttled back by Verizon. Infuriating company practices!

I purchased a device paid in full in store. Xfinity verified the purchase and I now on day three they cannot unlock my device. I have been given the run around. Do not buy a phone w/ them. Per their policy after 60 days your device will be unlocked. Well 7 years later it’s not!! They are holding my device carrier locked. This is my property. I paid 600 for it then paid off my current phone from that phone as a upgrade so that’s two iPhones 7 years later not to mention I have internet service as well over 20 years. Xfinity is by far the worse all around the board. I was transferred, lied to and told I was lying from lazy reps to only speak to reps on day 3 that verified my purchase and device but cannot figure out why it is locked.

I have had no issues at all with my phone service itself. It works fine. However customer service is a NIGHTMARE. I needed help with a smart watch and it has taken absolute months and my issue is still not resolved. I am thinking of going back to Verizon because customer service is so terrible with Xfinity. Also if you purchase something online through Xfinity they cannot help you in store to resolve your issue.

Worst company since Verizon. I paid my contract in full and paid my phone off. When I wanted to switch plans, they refused to release my PIN number to switch. I’ve had to file with BBB and state Attorney general hoping to get a solution. This company is part of the problem. F-.

It is pretty sad how bad the customer service 'experts' are..... in India..or wherever else. No offense to them I like the people but it is a poor job of training and having systems that can actually work. There was no way to port from business to residential and none of them understand this. I am tech savvy and had to basically come to the understanding that the Xfinity mobile SIM will think it is on because residential and business are basically clumped together. You are better off leaving the company and then coming back if you really want to switch. I'm still in the thick of it and hoping to figure out the job for them in a few days. Have spent 5 hours and over 12 techs trying to help.

Buyer beware. Xfinity is an extremely incompetent mobile carrier. They, as an entire company and customer service organization (even if you go into a physical store) cannot figure out how to process an ESIM transfer. This has happened twice with 2 phones, and takes over 5 hours dealing with incompetent technical “experts”. These experts will set appointments for next morning claiming there is a system issue that will clear overnight, and then have the audacity to not even show to the appointment. Then you end back up in over an hour wait to get some fresher on the phone that tries to pretend they know what they are doing when their advanced support team couldn’t even handle it. I takes an hour to finally convince them to escalate something that had already been escalated. Terrible service. Do not use this company for cell service.

I have been an XFINITY MOBILE customer since they started in the Mobile business. I have had nothing but billing issues since! I purchased phone upgrade and was promised a $1,000 trade-in credit for last year's phone that was almost new. It was in mint condition; a Samsung S22 Ultra 556GB. They approved the $1,000 trade in. I received the promised $41.66 for 5 months ($1,000 divided by 24 months). Then for no reason the agreed trade-in stopped! I contacted XFINITY 6 times. I was promised the agreed trade-in. But, it never happened. I have spent so many hours to get what was promised. Next I am going into the store (30 miles away) they set up the trade and verified the phone was like new!

Everything bad you can imagine about a cell provider. Dropped calls, bad signal, slow and unhelpful customer service. I had T-Mobile but they kept raising their prices. They are easily the most expensive provider out there. So I switched and now I'm dealing with this.

I had this service for 7 years, unfortunately, I had to cancel. My community enrolled in another cable provider, leaving with no Comcast/Xfinity service. I canceled and continued to receive bills after my cancelation. Numerous, frustrating calls to customer service - all stating they was resolved!! Now June- still fighting the charge!!! The WORST!!!!

This is the worst company I’ve ever had. Worst customer service. They don’t know what to do… Beware of this company. I contacted more than 16 agents. None of them seems knowledgeable about my concerns. This totally waste of time.

I was switching to Xfinity Mobile...until they sent me an empty iPhone box and expect me to fill out a police report and send pictures of the empty box!!! This is their resolution after I spent 30 minutes on the phone with their customer service rep!!! I am the one being INCONVENIENCED??? No apologies...nothing!!!! They sent me an empty box...they should be the ones to find out what happened to it...not me!!!

Customer service for Xfinity mobile is the worst experience I've ever had. Too many problems to list here. It's not worth the time to go over how bad xfinity is. If you want to save money it's really not worth it!

AVOID XFINITY MOBILE AT ALL COSTS! They are GROSSLY INCOMPETENT and have no business running a mobile carrier service. Their customer service is laughable at best. They opened no less than 4 accounts at my address. Two internet accounts and two mobile accounts. Two of the accounts were opened in my maiden name, a name I haven't used since 2019. Nor did I EVER contact Xfinity at any time to open ANY account in any of my names. In fact, it's been several years since I had an account with Xfinity/Comcast because I hate them. My husband insisted on trying them out again because he wanted a better deal and it was he who reached out to them to make changes to our current account (that was in his name!) and switch our mobile service.

The absolute worse customer service chat/phone I’ve ever experienced. Incompetent is an understatement. Lack of professionalism and understanding of any basic explanation. Prices go up, service is not that great. Not worth it at all.

I am on a fixed income, my bill has been $45.93 and now it’s $75.93 a month. Their promotions are a joke! All I have is internet because I can’t afford anything else! They are getting greedy!! They are the only one allowed here in Holyoke at my residence! They don’t seem to care about low income people!!!

I was recently surprised by a $1000 bill after traveling to Nepal last week. It was a particular surprise as my phone did not work in Nepal outside of my hotel wifi signal. After politely explaining this to an Xfinity customer service specialist, I was told I must be mistaken and was responsible for the entire bill. Please do not trust this company, they will scam you.

Terrible experience when I changed internet service and they jacked up my mobile service. Changed to another service and they keep harassing me about "debt collection" when I don't have them anymore. Website won't let me sign I. Cause it's not on their phone.

Don't like it. Sucker you in with a low rate and then keep raising it way over what I was paying with T Mobile. Said free phones then gotta pay for them. Big rip-off all the way around. Can't wait to get a better plan with a new provider.

DO NOT SPEND YOUR MONEY ON THIS CARRIER!!! NEVER!! They say they have unlimited plans at a specific cost then every month your bill increases and then when you ask they say that text, calls, internet are actually not included in the bill. My plan was supposed to be a $55 plan. The first plan bill came. It was $67 the month after $96???? PLUS $33 for only a week of using since I have switched to T mobile a few days after the beginning of the month. NEVER AGAIN. The worst part it does not ever work well.

Xfinity Mobile’s 5G service is a major disappointment, to say the least. It’s more like -1G in terms of reliability and speed. Switching companies can’t come soon enough—I’d gladly pay extra for a service that actually works. Xfinity Mobile’s 5G feels like a step backward, making the decision to switch a no-brainer. Do yourself a favor, stay away.

Xfinity Mobile love their customers' money more than the customers. Customer service is a joke as no one really can help you and transfer you multiple times. Run fast and far away from Xfinity. Unless of course you like spending huge amounts of money for cell service.

I signed up with Xfinity Mobile service in December, 2023 for one line. They were running a promotion $45/month. They said my plan was unlimited, but it was a lie. They have so many hidden fees that was overwhelming. My first bill was $191 and my second bill was $150. I was very concerned about the hidden fees and ended up canceling my service on February 2024. The customer service was very bad and unprofessional. They're still charging me even though I canceled my service 2 months ago. I want consumers to be aware of the unethical company!

Xfinity has no ability to have parental controls. The app is terrible to navigate. It is almost impossible to get a hold of a customer representative. I wanted to put some time limits on my daughter's mobile phone. There’s absolutely no way to do this. This sucks when you are single parent and you need some help. I’ve asked many times and no one has been able to help me. The app is slower than slow..

AVOID AVOID AVOID. I have been an Xfinity customer from back in the Comcast days (1990s). The service has deteriorated and customer support is designed to discourage you from following through. If you can get through the computer prompts prompts designed to discourage you from speaking to a live person you finally reach an outsourced agent who though overly polite does not have the ability to accomplish anything. They can't text or send emails.

I was looking to reduce my overall Xfinity Bill. I have a landline phone service with Xfinity, but they offered a lower bundle price if I transferred to a mobile phone. I agreed, but after considering for a day, called to cancel the purchase of the phone and service. They gave me a very difficult time about the cancellation, and I finally wrote to a VP of Customer Experience. The transaction was canceled, and I received a notification to that effect.

The signal strength on my iPhone 13 is frequently very low and yesterday, for example, I had no mobile service for most of the day! Also, very frustrating to try to get someone from Xfinity to fix the issue.

This is by far the worst service. Went from T-Mobile to Xfinity mobile and now I’m locked in unless I pay $1000. Promised better service and in no way have I received better service. My son’s phone goes to sos mode all the time, I had an incident and texted him and he obviously didn’t get the text. I call customer service and no one knows what they’re doing. Was working with someone at the store and she ghosted us. So unprofessional. DO NOT SWITCH PROVIDERS. Sometimes it’s not worth saving a few bucks. If I could give negative 100 I would.

I was an Xfinity cable/internet user for over 15 yrs. I hated calling their customer service, but the actual service was great, so I had no issues joining up with the mobile service when it became available. At that time, both services were separate. About 2-3 yrs ago, the internet and mobile billing merged and they started advertising a very low rate on the mobile plan for people who have the internet. I updated my mobile plan and everything was fine. Then, in Aug 2023, I moved into an area that, unbeknownst to me, was not supported by Xfinity cable/internet. As a result, I had to disconnect both my mobile and my internet because they will not offer mobile service to anyone without the internet, no matter how long you were a customer or the circumstances surrounding your move. Cold-blooded.

Xfinity doesn't care about keeping current customers. They give little to nothing in the way of discounts to current customers. While at the same time give very large discounts to new customers. So if you sign up as a new customer plan on looking elsewhere when that deal ends, because there will be a drastic increase in price and nothing available as a current customer.

Every time I call in the experience is worse and worse. These people are truly incompetent (not to be insulting) but Xfinity doesn't care...it's cheaper to subject customers to 3rd world country reps. I understand that some are really nice...but the majority of the time they just don't help, often mess things up or leave you on hold for an hour. I have spent hours on the phone and hold to update account info such as current phones and my account has yet to be updated even after sharing updated information for 2 yrs now. I just wish they offered something better. This isn't working and has to losing them customers left and right...as everyone I know has the same experience. I am close to dropping all services, mobile, home, internet and cable. As I just can't take wasting my limited time on a means to no real resolutions and truly suffering incompetence. Just my experience personally speaking.

I purchased a phone from Xfinity and returned it. When I called months after returning it to make sure they got it they told me they did. Two months later they charge my account 1847.80 for a 999.99 phone. I understand them charging 999.99 for the phone they didn't get back but what the hell. I can't get them to return the rest of my money. I call and they agree they owe me and tell me I will have a refund it 5-10 business days. Well after at least 10 calls and three months later nothing. They can't even tell me what the charges were for.

I have had them for 4 years internet and mobile phones for two and half yrs. Every month my bill is different. They raise my bill then say from 3 months ago I owe $60 bucks. Purchased new devices. They didn’t apply my discount so I returned. Last month when I did this they charged my account 5 times $141 -$151. Call. The automated system wants to send a link. The reps transfer to a new person over and over, they also tried to get payment 3 days earlier than my schedule auto pay. It says they will turn off in five days but they go in and suspend service the day the bill is due if they want to! Internet goes out and lags. Choose someone else. It’s awful now! Stresses me out. They do this paying on my phone off leaving.

First a bundled plan was wrongly sold as 2 year plan, but after an year prices of the plan was increased. The mobile was faulty and the data connection did not work for 3 months. Had to make multiple visits to the Xfinity center to resolve it. No credit were given for the issue. Raised the increase in price with the customer service. Talked to 20 plus agents in their customer support.. each one sympathized.. but not one resolved the issue.. kept raising tickets to no avail. Looks like they don't have customer specific issue tracking system. Each time I have to repeat the issue. After 5 months gave up and canceled the service. In the meantime they kept sending inflated bills. Never again at Xfinity Mobile.

Round and round and round. Either do not speak English or do not understand it. THEY will NOT accept responsibility or acknowledge they could have possibly made a mistake. Martin is a loaf. Whole department is shiesty!

Was going to transfer from Verizon to Xmobile today-9am appointment-no phone call from Xfinity. They called 09:30 and missed call. Voicemail from Joy was useless as no direct number to call her back. Called back the number that called me and in phone tree with robot that has IQ of 5. Anyway, decided to keep verizon for now as the customer service may be worth the extra monthly dollars.

Tried switching my services over to one provider for my phones, Internet, and home TV service. Worst experience ever. It took a month to get my number switched over. Got charged for an iPhone I was told would be free for switching over a new line. When I moved, the technicians came out, broke the door to my attic, and never got my TVs up and running I think the only reason my Internet works is because I own equipment . They change my account number when there’s an issue that they can’t reference back to it. I’m out of hundreds of dollars so much time and effort. If you love yourself you will not choose this company for any of the services.

I am an existing Xfinity Mobile customer. First off forget about any type of promotional deals for existing customers with any xfinity service. Not for cellular, not for cable, not for internet. They hook you in and then have nothing once you are a customer of theirs. The cell service hardly ever had 5G but I deal with it. I just wish they would offer their standing customers some sort of break or deal. I’m thinking of switching all 3 of my services with them just for the reason. It’s sad they don’t care about you once they have you as a customer.

I used to have Xfinity internet only but I was proposed by an agent to bundle it with mobile service and get a discount so I did. After receiving my first bill I realized there was no discount, I called Xfinity but all they did is to keep switching me from one agent to another so cancelled my service. Today, 2 month after cancelling I received email saying that my service was cancelled today and I have Outstanding payment due.

This is the worst mobile service I have experienced. Although it is run off of the Verizon Network and the coverage is great. The issue is the Customer Service, and the billing is true Xfinity Comcast. They do not allow many forms of payment and require a card on file. The bill fluctuates monthly and I advised that I would rather pay in store and was advised that that was not an option. Xfinity is notorious for billing flaws.

We saw an ad for switching mobile service to Xfinity to get 2 for 1 for doing so for phone lines. And, they also said they would give a huge discount for our internet service if we did this. So, we did. Now they say that they can give either a 2 for 1, or an internet discount, but not both. Their ad said, and we were told by the manager of the Xfinity store in Hendersonville, TN that we would get both. Xfinity is one of the worst, most dishonest companies I have ever done business with. They charge whatever the heck they want to for their services, and they raise them monthly. Souless company that does not do what they say, and their employees simply don't care. As soon as our contracts are out, we will cancel their service and move on with our lives and never do business with them again

My kids have all three of their phones purchased and paid for through Xfinity Mobile. One of the phones, an iPhone got locked out. And I spent hours over the phone with Apple and their terrible service to get it unlocked. I couldn’t wait another week without my son having a phone. So I bought an unlocked phone from Best Buy. I put the SIM card in it and it worked perfectly. The original iPhone that was locked became usable again. So I decided to see about using it myself. So I called Xfinity mobile. And was told that I would get a new SIM card and a new number for it. So I finally get the SIM card in the mail. And as soon as I try it, it doesn’t work. So back to calling Xfinity mobile.

Warning: Regardless of your location, if you've been misled by Xfinity or Comcast's promotional offers for phone (mobile or landline), internet, or TV services in the past two years or thereafter, or if you've been deceived by their customer service representatives, please share your experience with me at ** or **. I am actively seeking legal representation and would like to consolidate your grievances. If we cannot secure legal representation, I intend to pursue a claim in small claims court and will share the insights and procedures I encountered during the filing process.

Horrible is the best way to describe my experience. Ported out of Metro and wish we didn't. Billing is NEVER right and they aren't giving me the discounts I was promised. Have to call every month to get billing straight even though they tell me I won't have to call again. Was initially told that discounts don't start until 2nd month but today was told it takes SEVERAL months of them over billing you to get things straight. This company feels like a SCAM. I worked in wireless for 15 years and KNOW THIS SHOULDN'T BE HAPPENING. They do this hoping you won't notice. I've been waiting almost a MONTH for a refund of my overcharges when I was told 7-10 days. We WILL be leaving before we hit our 4th month of service and WILL NOT be back to Xfinity Mobile. I would rather pay more than have to spend at least an HOUR - EVERY MONTH - trying to talk to these reps that need to be trained better.

Do not go to Xfinity Mobile! You will regret your decision if you do 100% for sure! They won't return my trade in after I returned their phone within the 14 day return policy. They are only offering me $100 for my Samsung Galaxy Note 20 plus which was in brand new condition, get this, after offering me $800 visa gift card for last 8 months by over 25 different agents. I filed a complaint with the BBB and was contacted for the first time by an Xfinity agent during my 8 month wait so far and at this point she decides that all those 25+ agents were wrong to tell me I would be getting an $800 gift card. For 8 months I have been promised this and now her final decision this one person is saying I get $100 for my trade in and I can't get my phone back and her decision is final! I get no option in the matter! I returned their phone and received a full refund yet I'm being told 8 months later I have to take $100 for my phone and I can't get my $1200 phone back!

I placed an order for Xfinity Mobile on January 10, 2024, and to date, I haven't received the mobile device, nor have I received any information about the status. Attempts to contact Xfinity Mobile Support have proven challenging, with difficulties in reaching them initially. When resorting to Xfinity Assistant, the track order page indicates that the device has not been shipped, but it lacks details on the causes of the delays. Contacting their provided number directs me back to Xfinity Assistant, which hasn't proven helpful.

I have been experiencing severe disruptions in receiving texts and calls for the past 10 days, receiving a recurring "Device not registered" message. I have spent numerous hours on the phone with customer service representatives in an attempt to resolve the problem. The representatives are either ill-equipped to handle technical issues or are deliberately playing games to prolong the resolution process. I have been repeatedly assured that the problem is being addressed and fixed, only to be put on hold for extended periods, citing technical problems on the representative's end. In another occasion, after spending a grueling 4 hours on the phone, I was finally transferred to a manager named Tania. Instead of providing a solution, Tania resorted to a seemingly arbitrary solution by turning my phone off and on, claiming that the issue has been successfully and permanently resolved. I am still having the same issue.

My mom and I were on a family plan together. 1st while she was in the hospital Xfinity would not take a payment over the phone because we didn't have the last 4 digits of the card that was on file. Second, third, and fourth my mom has since passed away and I have been there 3 different times to try and get it switched to my name even with the death certificate. I'm switching companies as soon as I can get. We are currently snowed in.

I have to express my disappointment with the service provided by Xfinity, which has been the most terrible experience I've encountered. Three days ago, I diligently prepared everything necessary for the transfer of my number from Verizon to Xfinity. I completed all the required steps, expecting a smooth transition that would take no more than three minutes. However, as I write this review on the third day, I am still without a working phone number at home, and the delay has significantly impacted my ability to work. The prolonged inconvenience has been frustrating and certainly not the service I anticipated.

I have had to deal with this company way longer than I should have. Absolute worst place to deal with. Go to ANY other mobile company. This place has no honor. Don’t purchase anything because to Xfinity it will always belong to them.

I'm actually very pleased to be able to write a review about a "positive" interaction with customer service. My issue was with extra payments that I thought had been applied to paying off my phone had actually been sitting as overpayment credit to my monthly internet. Moaz and George (operator number **) were true professionals in identifying the problem and very sincere in resolution. After having been put on hold by other reps (Oscar & Felisha) for over a half hour combined then call interruption (hang up if you don't know how to resolve it) it was surprising to make contact with these two representatives. Outstanding customer service is actually still a real thing, just a little harder to find. Again. my thanks to you both. Ramon

If you’re planning to use XFINITY DO NOT DO IT!! It is by far THE worse service and customer service experience ever! The customer service reps do NOT know their company policy and the customers are the ones to pay for it! If you file a complaint with the “so called” Resolution Department and happen to get Kacie E…. This person will send you “ONE” email and report she or he have reached out to resolve your issue multiple times and close your case! You’ll get hit with a BIG bill as their own customer service doesn’t know the company’s service plans! NOTHING about Xfinity is good or worth your money and or time!!! DON’T DO IT!!!!

2 months ago, my debit card was hacked because of Xfinity but they did not make it known to customers until way later that they were hacked. Then a couple weeks later, Xfinity charged my card double for my bill. When I called customer service, they blamed me, said I paid twice and they couldn't do anything about that I gave them all my evidence that it was in fact not my fault, but then taking funds out of my account illegally,  After being hung up on 5 TIMES I was finally able to talk to a supervisor, who again gave me every excuse in the book until I threatened legal action for taking funds out of my account without my permission. Then suddenly they could refund me.

We used them for years before discovering that they were charging us the same amount for By The Gig as their own Unlimited Plan. On top of that, they were penalizing us whenever we went over. Easy fix, right? I'll update to Unlimited. In doing so, they shut our phones off and removed the phone numbers that my wife and I had for over 20 years. Now they've made something easy impossible. Nothing is easy with Xfinity Mobile. I have never worked with a more inept company that cares less about their customers. They ended up adding an additional phone line on our account without our permission AND even though my wife's phone now showed as unlimited, mine did not.

Xfinity Mobile took the liberty of saving my card info even though I changed my mind about using the service..I did not activate the service and funds were deducted from my account for services I have called 3 times and asked them to remove my card from auto pay. All three reps told me it was removed which was a lie because I am still getting text alerts that they are trying to take more money...I was told a month ago that I would receive a refund because I don't have service with Xfinity Mobile..never received refund and card still on file..at this point it is time to seek legal help.

Xfinity Mobile called and offered me 2 new Samsung mobile phones to replace my 2 Xfinity landline phones. (one personal line and one small business line). They said that it will actually save me $100 on my bill. They sent the phones, and I had nothing but trouble trying to get the phones activated. Finally, they got one phone activated, but they never were able to figure out the other phone. After a month, about 10 calls and around 25 hours on the line with the mobile service, I finally said forget it and I'll send the phone back. 3 calls later and I still didn't receive a return label. They can't even figure out how I should send the phone back. One tech even said the phone cannot be returned until the phone is activated. Wow. So angry that I was convinced to get rid of my landlines. (Which they already disconnected).

I have bought/ brought phones to Xfinity and they CAN NEVER get the activations/phones/sim cards correct. I have wasted over 5 hours with them due TO THEIR MISTAKES and inability to simply activate their phones correctly. They offer no/lame excuses for the poor performance. They have literally paired sim cards with phones that do not exist, the wrong phone, etc. They do not deliver the promises made in their advertising, 14 day return policy, 2 day shipping promise, and ability to change data plans at anytime (restricted from returning to per GB plan after using 1 GB or more).

NOV 2023 went in with mobile phone not working correctly. GABE (region manager in Portland) helped me that day. Xfinity mobile phone service 3 yrs ago, they could not fix it, so gave me a comparable phone, "for free". "Same monthly price" NOT SO!!!! BEEN PAYING DOUBLE EVER SINCE. They have been charging my VISA double for 2 phones since Nov. Gone in 4 times trying to get them to correct the error. "Replacement phone free", "same monthly payment". LIARS, torment, anxiety double price ever since. And double % on my VISA that they are taking the payments out of. Soooos incompetent, or liars. Going into Jan 2024 and I am still getting screwed!!! GETTING READY TO TAKE NECESSARY LEGAL ACTIONS. BUT WHY SHOULD THAT BE????

When I opened my service I was promised I would be able to cancel at any time with no additional fees and I would be able to return my phones for a partial refund. (Basically "selling back") After multiple issues with the phones and no help in the brick and mortar stores for customer service, I decided to cancel my phone. They informed me that the person who's sold me the plan and the phones in store had lied to me and there was nothing they could do to honor what he'd told me. They also implied it was my fault for trusting the sales representative without double checking the website to make sure he was being honest.

Don’t give them your bank account information. I canceled my Xfinity Mobile as a special that was being offered. Even though I canceled they charged me $50. They claimed that the Sim card arrived. I went to the post office and to my postboxes no Sim card arrived. I called service and they said they would not refund me $50 because it was delivered. As a retiree $50 is a tank of gas. Avoid.

1st the price they sell you on is not what your bill will be. And even though I had written proof of what I agreed to pay the customer service dept refused to honor it. 2nd the "free" phone they give you is not free and is a poor example of a phone. 3rd the service is horrible. I live in a metro area which should have good coverage. I have had the service for a little over 3 days and the network has cut off 17 calls. 1 time I had to shut the phone off and restart it to reconnect. DO NOT fall for this scam. Xfinity really deserves 0.01 stars instead of the 1 I was forced to give them.

Dear Xfinity Mobile headquarters & CEO Brian Robert. I am frustrated with the way Xfinity Mobile employees have handle my account /me for the years l have been with this company Mr. Robert l would like clarification on how your agent ordered new numbers on my account without my consent to strangers without proper verification of the person making the order, a)what verification did they use to process the order. Then for one of the supervisor to claim it was just lines , nothing to be worried about, well my details were compromised. It might not be a big deal to Xfinity but you have the mandate to protect me as your customers, and you have failed to protect me.

I was on T-Mobile. That was wonderful. But, I was enticed by the dark side of a lower bill. Xfinity has the worst customer service and horrible cell service and I can't take one of my phones which is paid off and locked back to TMobile. They tell me it takes 2 billing cycles for it to unlock. I've spent hours on the phone and never get anywhere. Horrible service.

Paid off my phones. Tried to port phones to another carrier. Phones were supposed to be unlocked. They weren't. Took a week to get my phone unlocked. Unlocked pin code failed to unlock my wife's phone. 3 weeks and 3 failed pin codes later and my wife's phone is still locked. The Xfinity tech department has closed their efforts to help.

Wish I would have looked them up before I went with Xfinity Mobile. I have been a customer for a few years. I haven't had problems with the service but if choose Xfinity you should bring your own phone or at least not get the insurance. When my son broke his phone and tried to do a claim they told him it would be up to 2 weeks to review whether they would cover it and another 2 to 4 weeks for him to get it back.

I brought my 5 cell lines over to Xfinity in Sept. 23. I've had ATT, Verizon, and T-Mobile for all 5 lines over the past 10+ years. None of my lines have ever exceeded 5 gigs/month. In the last 3 cycles- I have 3 lines over 20 gigs, and 1 of those is 30 gigs. No change is usage style. I am claiming and no one at Xfinity wants to listen... that their method of cellular data usage tracking is inaccurate- on the verge of fraudulent. My Xfinity wifi service was just out for 2 days (downed power lines) and my cellular data usage clocked in at 10 gigs for 2 days of normal usage (no multimedia streaming). Ridiculous

I have been trying to transfer my service to Verizon. Xfinity Bundle isn't available where I just moved to. I started, by returning all equipment on 12/1. It is now 12/9 and no phone after 33 plus calls!!!

The experience I had with Xfinity Mobile is the worst experience I ever had in my life. They offered me a phone and they never explained that it was only going to be 1 gigabytes. They got 200 dollars because my mom unknowingly exceeded the gigabytes. When I called they said they are going to help me with making changes to the plan to unlimited and give me back the money in credit to my account. They never did that. Now they want another 200. So within two months for one single phone they want 4 or 5 hundred dollars. And now they only say, "I am sorry" which they are never sorry, and the manager is always busy when I try to call.

Xfinity stores are the worst to deal with, nowadays some has the best customer service. 1 out of 10 I would say only 2 if you're lucky. Since Oct, 18th 2023 I have stopped services with Xfinity, turned in equipment in store, ask sales representative to look up all charges. This included (3) phones including phone lines, internet uses comcast, and any upcoming charges, anything and everything that I wanted to pay upfront, "paid in full"... Salesperson assured me I would not be charged for any reason, my service is shut off.

Hello, I was a loyal customer for four years to Xfinity mobile, cable, and their alarm services. We bought a house this year out of area and could no longer get the service. It has been over a year since we had xfinity and I am trying to get an old phone unlocked for my daughter. I have called every day for three days. Each time getting the same response, another 24 hours. I spoke with a “supervisor” today, who promised to call me like the last person I spoke with. I feel more abused and disrespected than anything. If you don’t have an account number or phone number with them, then you get battered by the automated system before you can speak to a representative. My recent experience with this company leaves me never wanting to go through them again. I would never suggest them to my friends and family. Maybe an enemy, but not my own.

When calling Xfinity, ask for a ticket number. Xfinity promises help in 48 hours and an email that never arrives. When calling back, same promise, no results. Numerous calls and visits to store. All representatives sound friendly and as if they will help, no results. No help. Phone held hostage. Phone not working, can't use new service with locked phone. No help for 23 days. And bill sent when don't want Xfinity. Just wanting to move phone to new carrier.

I bought Google Pixel 7 from Xfinity through my work. It was fully paid!!! We were planning to install internet in our work location, and they told us to wait until February 2024 (almost 4 months). We decided to use this phone for personal use as I have a T-Mobile sim card. I called Xfinity 8 times and spent hours to talk to the agent. I was given ticket numbers three times. I was also told to go my carrier to unlock it. My manager and me several emails and until this time it is not resolved. The phone is fully paid but locked. I regret buying locked phone from Xfinity. It is much better to buy unlocked phone from Best Buy, Amazon or others. I couldn't get also refund. Now, I put the new phone aside and using another unlocked phone. This is not fair at all!!!

We looked into switching our service and they couldn't get us the 5th line like we have with our current provider. So we didn't end up going with Xfinity, we were constantly being billed even though we never signed up. After calling and supposedly having it resolved after several times speaking about it we received a collection notice. They record their calls and always find the call and each time the representative "fixes" it because they hear that no agreement was reached but still sell the phony debt to an agency. I would strongly advise anyone thinking about switching to just avoid the hassle, any deals they offer are only deals on the surface.

I have been an Xfinity Internet customer for over 8 years. Recently, I was called by Xfinity Mobile sales for at least the third time, stating that they were calling to lower my Internet bill. Each time they call, I advise them that the only way I would do this would be to add no more services. I have tried to lower my Internet and Television bill repeatedly through the website, but it always tries to add more. I have spent over one-half hour each time, and I end with frustration and getting nowhere.

I called regarding a different address, name, and bank card being on my account. This isn't the first time that this has happen and each time I have to call and they apologize. This time the rep Mary took my call, told me that in order for her to change the address back to my address I would have to enter my card number. I never had to do that before I asked her, "Is this something new because I NEVER had to do that before." She said yes! I entered my card number so she could change the address back, she told me "It didn't work." Asked that I enter it again slowly. I did it again. She said "It didn't work." Asked me to enter it again. I asked for a supervisor. She put me on hold from 8:35 p.m. until 9:36 p.m. and never came back to the phone.

I actually switched from MetroPCS to Xfinity Mobile. I wish I had not done that. At first I thought it would be a good deal considering the fact that they will give you your phones upfront and charge you a small monthly fee on the phone. But the phones that they give you are the cheapest phone ever. I've had six phones and it hasn't been a year yet because every time one of the phones will drop the screen with automatically crack which meant I had to send it back on top of the fact that when I'm in my home my phone automatically switches itself to Wi-Fi which causes my calls to drop repeatedly. I have to constantly turn my phone on and off to use it when I'm inside of my home. Yeah it could be my service but that's by Xfinity so I would not recommend Xfinity mobile to anyone.

They are a postpaid service and will charge you for any overage at the end of the month. However charge you for whole month even if you use their service for 1 day, no feature of charging on a pro rata basis. Their customer is hopeless to honor this request by customers even though it a pro rata charge request makes sense to them. For me my port out took time and the new billing period started and I remained with their service for a few hours however I was charged for the whole month. Previously they had charged me for incoming calls which I never attended while traveling internationally and they was no refund/grievance.

We took unlimited plan and internet is not at all. Working when we go outside in Katy area, I heard there are some Verizon/Xfinity towers but no internet in my good iPhone mobile. I will not recommend to anyone.

It amazes me how much time we have spent on the phone trying to deal with a lost phone for our daughter, it's been 2 weeks trying to get the new one activated and in the process MY cell (2+ years since activation) was swapped to different phone number on our account and the new phone STILL not activated. CSA says they will address issue and call us back, but never do, then we call again and start all over.

I've been an Xfinity customer for at least 10 years and switched cell phone carriers as soon as they started up Xfinity Mobile. The sales rep got me to update all 5 of our lines when switching over, mentioning that it was Unlimited Everything for just $15 per line, plus the cost of each phone. We recently moved to a city where the coverage isn't so great, so we were looking to switch carriers.

When you try to leave with your phone, you will find out that Xfinity has locked your phone even when you have satisfied all criteria to have an unlocked phone. It will then take them days to send you an unlock code. Enjoy not having a phone during this time. It seems like this is their childish way of punishing you for leaving. Customer service is useless. This is just one example of why this is a garbage company. Run for your life!

Your billing shows I owed 141.08 for Oct, the month prior showed I owed monthly bill of 70.49 not bill, you recently sent me collection for 87.43! I have bank statements showing I paid 10/14 112.68, paid 10/16 70.59, paid 10/16 70.59. The payments aren’t showing on your end! Actually Xfinity Mobile should owe me 112.78! And you are taking me to collections! How does that even work???

We were customers of Xfinity Mobile for 8 years and were being charged 100.00 phone bills for a bill that should have been 25.00. We had the 12 gig plan and were retired spending most of our time at home. Called customer service to check the system several times and everything was fine they kept saying. The phones were the problem. We tried getting Xfinity to give us any loyal customer deals to keep our business and they didn’t care if we left. So we switched companies and after switching to Boost Infinite we received an email from Xfinity asking us to come back and they would now work on phone upgrades. Too late Xfinity. Your chance passed when the phone call ended. Now we are looking to change home services that we pay 300.00 on average a month. Let’s see if they do anything there.

I had one of the worse experiences with Xfinity's Mobile sales team. The salesman was extremely rude. He kept interrupting me and would not let me speak. In addition, he was very condescending to say the least, as well as, a liar. We were initially told from an earlier, rep it would be $15 per line for 4 lines, with no activation fees. The new rep had us quoted at $40 per line, with a $10 activation fee per month per line. The rep called me a liar that they have the best prices and he will not argue with me. REALLY!!!

Initially, the experience was easy, but the service was extremely spotty after first few weeks of use. When it came time to cancel our services, I called a month in advance to cancel. They assured me everything was cancelled and settled payment wise. However the service continued to be charged to my account without any use or even powering on the phone. I called after month one charge, and was told it was canceled and the charge would not occur again. It subsequently was charged on 3 additional months and accrued late fees due to lack of payment (on a service not being used).

If I could give absolutely no stars I would for the Customer Service. Deceitful, Money Hungry, and Gaslighters. My experience at first was actually very nice. I had internet service and they called me to add a phone line and I agreed. Speed was great, service was great. One year in, it all went downhill. I used to be so polite to customer service representatives. Their app is hard to use and there isn't access to seeing your own activity due to security issues.

We needed an additional cell phone for our business. I warned my partner not to do business with Xfinity, but he did it anyway. We received what looked to be a new phone. However, it had a passcode that we did not know to access voicemail and the Caller ID was for a person named "Barbara". We called Xfinity two days in a row. They deleted the caller ID, but said that they aren't equipped to put our name on it. We sent an employee to their store and they simply reset the code so that it can be accessed. We received an email due to giving poor feedback, stating that they would be in touch within 24 hours, they were not.

I had Xfinity Mobile two years ago and tried to add my family members. They advertised up to 10 people could be on the account but they capped me at 6. After a couple of months of excuses from them as to why I couldn't add the 7th member, they finally admitted that my other Xfinity services were not enough. I dropped the account but two members others opted to stay and take primary control. Two years later I received a massive bill of many thousands of dollars on my credit card number - a credit card that was new because previous card was stolen. Not sure if this was Xfinity mistake or fraudulent use. I cannot contact Xfinity as they do not permit inquiries from people with no account. My bank has been notified.

We cancelled our Xfinity Mobile Service on 21 Jan 2023. We were assure by Xfinity and Boost (our new carrier), that the Xfinity account was closed and no further "auto" payments would be made. Of course, Xfinity continued to make charges for Feb, Mar and even Apr. After several phone calls and HOURS on the phone, we got a credit on our card for Feb and Mar, but Xfinity decided to send a debit card for $76.90 as a "refund" for April. Unfortunately, they sent the card to our old address (we sold the house in Sarasota) and the couple who purchased it decided to just take over our acct for cable and internet. But Comcast or Xfinity also linked our mobile acct to that address and their names. So when I tried to get them to issue a paper check for that last erroneous charge of $76.90, they agreed to do it, but we never received the check at our new address in Mesa, AZ.

Xfinity go into my account every month and take too much money out. Their customer service ask you the same thing over and over and over and they lie. I suppose been refunding me Monday, I was on the phone with them all day and they said yesterday that my money was going to be on there. I still have not received my money, I can't believe this. I am so sick of them.

I am still waiting to speak to a manager over a week later. They have lied to me, talked over me, ignored me and hung up on me. If you want to verify this just pick up the phone and tell them you have a concern and would like to speak to a manager. Please save yourself the headache and stay away, you have been warned.

My phone was suspended, I attempted to make payment but they could never find my account. Then they would send me to the next person, who would always needed to verify the account once more. Then the cycle continued, what is the issue, and how can they help you. I am now looking into another phone company. Would not recommend this place for a phone service.

I have Xfinity wifi, and while making a service call a rep talked me into switching our family's 3 phone lines. It's now day 6, our other service was cancelled, and we STILL can't get Xfinity to work. Worst experience ever.

I'd give them a negative 100 review if possible, I have spent countless hours trying to get my back up cell phone (phone number I have had for aprox. 30 years). Been told you need a new sim card, got that, been told you need a new phone, did that. Then was told I gave up the phone number 5 months ago. (Which I never authorized) nor was I ever notified by Xfinity. I asked to talk to a supervisor, sat on hold for 2.5 hours and the phone disconnected. Called back, asked to talk to a supervisor and was told they were all busy, went through the whole story again, he said nothing I can do. I asked to speak to a supervisor again, he said they are still busy. I asked to have on call me, he said no problem. NO PHONE CALL.

Manufacturer defective Xfinity wants me to mail my phone while they fix it and I am without a phone for 7-10 days. Techs are useless. Customer service apologizes but no solution!! Nightmare company. Don't use them for your phone service especially DO NOT purchase a phone from them. Today is Saturday. Spent over 5 hours on the phone with them, after convinie

I tried to order a new iPhone 15. I was sent an email confirming my order then two days later, received another email telling me Ben canceled then went into the store and placed one in person. My wife then had to call to make some changes on our account and they informed her that that order was no good so they canceled it and put a third order in, when I called back to check status after several hours, they were very unhelpful and then informed me that they could not give me an ETA on my new phone. When I had to speak to a manager they would not transfer me to a manager or give me any explanation of why they canceled my previous two orders. Do yourself a favor. Find a different provider you’ll be much happier.

I am Active Duty Military and upon moving to WA in July 2022 while signing up for cable service was solicited for mobile services bundled with cable for cost savings. I was told by the Xfinity rep that the SIM cards would be mailed, but I told her that I would be TDY for months so I was concerned about them arriving on time. She assured me that I would not be billed until the SIM cards were activated. Once they arrived, we had trouble setting them up but were unable to get troubleshooting support, and then they were forgotten about during the move in process. The SIM cards were lost in the move and the phones were NEVER ACTIVATED. I recently went into a local Xfinity store for another reason & the workers noticed that over 13 months, I was charged by Xfinity for $1107.44 for telecommunication services that were never rendered.

The service is great however their customer service sucks. Every time I call customer service it seems like the runaround takes forever to get things done. Multiple amount of calls. However service wise outstanding.

I initially selected Xfinity Mobile because they have the Verizon towers, and it is reasonably assumed that they should have roughly the same coverage and/or service. Well it's a big scam, Verizon limits the speed of your phone, you're pretty much limited to basic calling, LTE 90% of the time, about 6mbps down with less than 1mbps uploadload. I regretted changing my old provider, useless calls, customer service that didn't solve anything.

I ask for internet only!!! They sent me a phone. I never used it. Next thing they start charging me $60 for service that I'm not using. Returned the phone. No refund. Took 14 phone calls. They keep asking the same questions like it's the 1st time calling.

They tried to tell me that I didn’t have an old iPhone I paid for… Which I clearly did if you look at my account. I paid off a phone and tried to get it unlocked. They gave me the run around. Put me on hold for 30 minutes for a supervisor then drop the call. Horrible customer service.

Signed up for Xfinity Mobile a month ago. Took 11.5 hours, 7 CSR reps, but finally got service changed from my old phone. Of course, it was through their CSR in the Philippines folks, but not very helpful. I lose service all together at least 1 to 3 times a week, but it's solved by resetting the phone. Thankfully, it's never been during an emergency that I have had to reset two of our four phones.

We discussed with support how to activate smart watches only without lines, then after they got signature they told we had to buy line for $45. And all three hours they lied to us that we can use watches for only $10. We spent 3 hours with these liars to cancel everything and never look back. They tried to sell to you all garbage which they have and does not care on your request. Below zero team. I am glad we knew it before started using them.

I did call to cancel the service after 1st day of trial. But now, I'm being billed of $241.07. When I signed the Xfinity Mobile plan, they told me I would have 2 weeks of trial, and can cancel any time within 2 weeks for nothing of purchase. Here, $241.07 is what Xfinity Mobile "GUARANTEE" that you would pay "nothing". But, not done enough, message from billing department said, this amount will be billed monthly (not ending yet).

There are so many bad things to say and so few good things to say. ** Service was poor, at best. It was literally non-existent too often. There were times my wife and I couldn't reach each other while both sitting at the same table in our kitchen using data, and even a couple of times using wifi. We know because we tried it out multiple times. ** Xfinity's automated chat is a joke. ** Getting a live body was beyond difficult. ** When I asked for a call-back, I got several—but they went immediately into voicemail, despite the fact that I had my phone with me at all times, and checked to make sure that my ringer was on and I was otherwise receiving calls.

If you are expecting a refund back to your card they will promise the exact opposite. I have been promised a refund back to my card for a month now. I have talked to four employees and a supervisor promising and assuring me it will happen and never does because Xfinity likes to do the complete opposite and issue a credit.. I do not trust this phone service since they use Verizon towers. I am leaving this phone service for Verizon and reporting them.

I got behind so a text came up and said I was eligible to get an extension. Great right? No it wasn't. I followed the protocol to pay my bill on the due date of my next bill then at the end of the month 50 would be taken and placed on balance of previous bill. Well this company double billed me, took away the extension and refused the refund because I was paid in full. The corporate CS Rep kept telling me what I did and refuse to take responsibility for what they did. Of course blame it on the computer system....Give me a break. Xfinity is a multi-billion dollar industry and they keep taking and taking from folks with their outrageous "hidden" fees and have one of the worse Customer Service!

I have been an internet customer for years and never had any complaint. Naturally I wanted to try the mobile service as a back up phone. 15/month is what I was told. My first bill was $48.80. Some 1 time fee I was never told about, my new bill is $42.00. Been on the phone with customer service for over an hour. Every associate tells you something different and when I finally get transferred to a manager the call mysteriously gets disconnected. Don't waste your time or money.

So far I have been waiting a month and half for my cellphone to be unlocked and still nothing. I have call several times. All I got is the runaround and nobody is willing to help. They are HORRIBLE. Good luck.

Xfinity Mobile called me today, they acknowledged that they didn’t send any text messages warning that their roaming service didn’t cover and that we would have very high data charges, and they waived the roaming charges. I did appreciate their offer to solve the issue.

I was on a cruise in Alaska and I received a text message from Xfinity and when you receive a text message from most companies, the company name usually at the beginning of the text. The text message I received from Xfinity. Ahoy welcome aboard your cruise. Now why would somebody think a text of that nature will be coming from your mobile company. They do this, so you don’t read the entire text message. Not until the end of the text message you know that message is from Xfinity mobile. I never received another text stating I am being charged for international calling.

So I switched to Xfinity mobile from T-Mobile and it was extremely cheaper so I was okay with that. Fast forward I wasn't getting the best service. Calls would drop or I wouldn't even get calls while my phone is in my hand. Next I moved and where I moved already had internet that was paid for so I told them to cancel my internet and they did but they told me my bill will be high now Because I don't have the internet. I need the internet. So now bill was back to the same amount that I was paying at t mobile. Then I was having some trouble with my phone so I went to try to upgrade and they told me I couldn't finance the phone. I had to buy it straight out. Every time I would go to the location the wait was outrageous and rude service. The last straw for me was I tried to add more people to my plan to make it cheaper. They wouldn't let me because I didn't have the capacity. Tried to add my lines to someone else plan same thing. I couldn't.

I upgraded my iphone12 to a iphone14. Once I received the iphone 14, I called Xfinity to port the number over to new phone. Customer service was saying they was getting an error on their end and could not do it. After many attempts of calling and spending hrs at a time to get this fixed, a rep cancelled my phone number without my knowledge. I received an email saying my number was cancelled! Now they are working to at least get my number back onto my iphone12. My ph number is connected to my job and everything. Now I have two phones with no service! I'm being told it'll take 24-48hrs to port my original phone number back onto my phone. So at this point I'm communicating by wifi with no active lines! Every time you call, it's a different rep with a different solution in which nothing seems to work.

I signed up for Xifinity Mobile to transfer my home service that was also with Xifnity using the same phone number. They sent me a phone with the wrong number attached and at the same time continued double billing me on home and mobile service. After 3 months and countless hours on the phone with them they finally ported the correct number but charged me extra to do what they were supposed to do in the first place. I continued to get over billed and the total runaround trying to get things corrected. Finally I terminated all my Xfinity services as this was the only way to stop the insanity. Horrible service, horrible support, relentless billing. Stay away from this company!!!

Hi, I have a situation where we use 4 family members shared lines, and when we went to Mexico for 4 hr, they charged me international billing though we enable a global pass. Total monthly billing makes it ~$377. When I called them to explain for a refund they took 2 months with multiple calls and spent around 5 hr total to explain what happened, every time they said it will resolve in 24-48 hr, but still, it has yet to resolve. Xfinity mobile tests your patience.

By far, one of the worst possible options.. When I bought this Samsung Galaxy A53G it was really expensive. Was financing the phone, but paid it off early. Little did I know that when I moved and canceled internet service my monthly charge jumped by $25.00. But wait there's more! Upon learning this, I decided to go with another carrier. The new carrier informed me that my device was incompatible. Thanks for the memories, Xfinity.

After several times agents' promises, I have been kept charging more than 80 USD for 3 months straight. Finally, I have decided to close the account and opened a case regarding the refund. A refund of 80 bucks was approved by the case manager per agent. I should have received the refund and used it towards the upcoming account bill. This promise also did not happen. Comcast Agent lied to me (the customer). So, be careful, they know how to promise but never get it done... I am totally disappointed with Xfinity Mobile Customer and Case management team members...

l was lied to and deceived by Xfinity mobile about gifts cards l would receive after 3 months of service. Contacted them after 4 months and they have no knowledge of such so l gave names & dates & after being put on hold 6 times the rep says that l signed up for service on the 8 of that month but the promotion was only for 24-28 of that month.

Called to port a cellular number over. Rep added an additional line to get a additional sale w/o my knowledge of course. Ported number went out every day. Called support. Support rep acted like she fixed the problem, but in reality she changed my phone number. Had to call back. On the phone for over a 2 hours. Never can speak to an American. On the phone everyday since number ported over. Very unhappy and unsatisfied.

The online rep TURNED OFF MY PHONE SERVICE after I asked him to blacklist my old stolen phone. He then proceeded to say it was a $15 fee to turn it back on, and would I like to upgrade my service? I attempted to have my service turned back on by three more online reps, to no avail. I had to call Xfinity customer service and cuss three people out before I talked to someone who semi spoke english. The turning off of my service also made me ineligible for the gift card I was promised when I switched to xfinity. All their service reps are from India who don't understand freakin english. Avoid at all costs!

Xfinity Mobile is by far the worst cellular provider I've ever encountered. To date I have been charged over 1500.00 in false charges. Customer Service at Xfinity Mobile is a joke and should never be trusted. They always tell you everything will be taken care of and fill you with false promises, and yet they never take care of the issues even after taking responsibility. Stay away at all costs! I'm currently seeking legal counsel to fight these scam artists! Total frauds, stay far far away!!

I travel at least 2 weekends a month and frequently have internet connection issues. While traveling I use my Hotspot to perform work tasks on my laptop but often get disrupted by service issues. Also their unlimited data is not unlimited, once you hit a certain limit the service is slowed down and causes more service disruptions. Their customer service line is tedious to navigate and outsourced to other countries so for English speaking customers in America it creates huge communication barriers and I often have to go to a local retailer to resolve issues.

I recently went w/ Xfinity Mobile, their rates have gone up and they are not any kind of deal now, so after about a month I tried switching back over to other company. When I called to get my acct# & pin# to transfer service & ph#, they gave me the wrong acct# & supposedly the wrong pin#(!) So I had to go 24hs w/ NO cell ph service, & when I called them back - having to use my landline, which I have thru them btw - they claimed to then give me the correct acct#, but they WOULDN'T GIVE ME MY PIN#, they said they had to text it to me. Well cell ph. out of service - once again for 24hrs! - so can not get texts, they would not give me the supposed correct pin#, even though the day before they gave me the supposed wrong pin# right over the ph(?!)

I tried to order a new phone from Xfinity since we already have our cell phones and email with them. We moved from Pa. to AZ 3 years ago. They let us keep this part of our account since Comcast can't provide internet in AZ. I just tried to order a new phone from them. All went ok. When I got the order confirmation email from them, I noticed they still had my old address in Pa. and were shipping my new phone to the new owners of my old house. I found no way to change my address on their website, and I went through chatting with 5 different agents all morning. None of them could do this for me. So I told the last chat agent to cancel the order. As of now it's still is canceled. And I can't dispute a pending credit card transaction until it is posted. Their service as far as the phones and email is concerned is great. But they have people who fail at customer service. This only my experience. No one else's. But be warned.

Xfinity Mobile worked well for about 2 months, then the service began to fail. I could no longer make or receive calls unless I stepped outside of my home. So, I went to the Xfinity mobile app for assistance, but the app did not work. So, I called the number for Xfinity mobile, but the number was no longer in service. So, I called 1-800-COMCAST, but I could not get past the ridiculous automated phone assistant.

I switch from AT&T mobile to Xfinity mobile. In with them a month the worst service ever. They don’t give you 5G. I’m switching back to AT&T with a scam. Even their Comcast cable stinks. They rip off everybody. That’s why they built towers Philadelphia by stealing money from everybody and giving you nothing.

This service was offered to me while getting internet for my new home. I refused the service due to them not being able to activate both me and my son's phone at the time. I go to turn in internet equipment because I was moving and find out I was getting charged 5 months of services and I asked for a refund and I was told they couldn’t refund me even though the phone was never activated. The customers was very rude on the phone telling me I signed a contract and I had to cancel in a certain amount of days. THIS PHONE WAS NEVER ACTIVATED. Why am I being charged.

I paid off 3 cellphones my last bill cycle. I have a total of 4 lines. I paid off 3 cellphones on my last billing cycle. Which I received information that I did from this company. And received an email how to unlocked the 3 phones. I also took one line off of my service and removed the insurance off. Now this current bill they are saying I still owe on said devices. Which makes no sense. Why even send out that information.

They still charge my credit card after I have cancelled my phone service with them (have email they sent me that the service was cancelled). At this point, they make it so you go through a bunch of bureaucracy to attempt to cancel. I had disputed a previous charge with my bank with them, and I am currently disputing a charge with them once the charge is posted to my credit card. Now, I filed a complaint with FCC regarding this. Whether they intentionally do this or not, it's shady to make the customers to jump through a bunch of hoops to cancel. I highly do not recommend opening a phone service: The Xfinity store do not handle mobile issues like cancelling. Very annoying!

We have been loyal customers for years. We have purchased many phones from them. However, if you ever have a problem, you go round and round with the automated system, and it’s extremely time consuming before you even actually get to a live person. (Very frustrating). We are currently trying to unlock a phone that we purchased through them because we want to change providers. (Xfinity Mobile is the most expensive phone plan ever). This phone has been paid off for months, and it is literally taking me a month to try to get Xfinity to unlock it. I am going on the 4th unlock code from them now. I have spent hours and hours on the phone with them to get this phone unlocked. I even went to a Comcast Xfinity store, and yet it is still locked. I am assured every time that within 24-72 hours the code will work and the phone will be unlocked.

I called regarding my remote not working. They talked me into a new bundle plan and sent me a Google Pixel, saying it was free. It was NOT free and after months of calls to them. I sent the phone back and they sent me to collections for the entire cost of the phone. I called them for months and they told me that it was their mistake and they actually owed me a refund. They kept lying to me and to keep my credit score safe, I had to settle with the collection agency and pay them 20% less than the original amount. The 20 or so "people" I talked to at Xfinity Mobile are complete liars and con artists. None of them could barely understand English. Nightmare to say the least.

They are very weak in doing the simple task of ID card verification. In the store, the seller could not register the certificate because it was new. After that, I called support at least 4 times because the link to submit documents is not working. I sent the documents 2 times and the agent confirmed the order each time, but today I found out that my order was canceled. I called and the agent said that the certificate was not approved. While my certificate is of a new type and Xfinity system is not able to recognize it. They cannot do a simple task.

I have Xfinity Mobile and wanted to add another sim card for my family member, I called xfinity and made an order of new android phone with new sim card, the customer representative told me it would arrive within 2 days..I waited but notification came in after 4 days, Fedex was to deliver the items, I didn't hear door buzz but found door letter reading, "We missed you and will make another attempt." Because I needed the phone urgently I called fedex customer service and they told me the item was taken back to warehouse in Wilmington MA. I drove there but I was told the item was still with driver, I was frustrated as they said it's MISS COMMUNICATION.

I contacted Xfinity Mobile support on Friday, May 26, to request a Military unlock on my Samsung Galaxy S22 Ultra, which I qualify for. According to the company's policy, "You must either receive orders to deploy outside the U.S. for more than 90 days or receive a permanent change of duty station within the U.S. These orders must be received after signing up for Xfinity Mobile service. Please bring your deployment paperwork to a local Xfinity Retail Store or give us a call at 888-936-4968 to securely provide your deployment paperwork electronically." I called the number provided "888-936-4968". I was informed that they had done everything on their end. I needed to bring my documents proving my deployment to a local store.

I signed up for Xfinity Wireless for my mobile services thinking it'd save me money. Thru AT&T I was paying for 5GB of data a month for $76 and when I switched with Xfinity Wireless they said their $30 for 3 GB plan would auto-charge you $15 for every gig you went over. 10 days into my new plan I got a notice that I was about to go over, but as I'd never been billed for more than 5GB with AT&T I figure'd I'd just pay another $30 for the next 2 GB of data I'd probably use, which would still be cheaper than AT&T...BIG MISTAKE. My bill was $103 and nowhere online or in the app does it show you how much data you use(d) or when, so it's impossible to make an informed decision with their service. It was awful.

I was in Aruba for one week and the resort had free Wi-Fi. I also used WhatsApp which is supposed to be free. I was charged $479 from Xfinity. I spoke to a representative and was told I didn’t adjust my roaming settings which I had no idea what he was talking about. I was tricked and scammed and was not given an adjustment to my my bill. Horrible company!

I have been back and forth with Xfinity Mobile for 2 years trying to get access to my Xfinity App and Account Login. I can login, but always get an error that says it can't retrieve my information. I have spoke to no less than 10 customer service reps, all who say "we can't figure it out, just chat every time you need your billing info". They outsource their Customer Service, and the entire team is useless. When their service doesn't work properly, they never offer anything for the hassle or issues they create and cannot solve. They add fees and charges not disclosed, etc. Stay away from them if you can.

Xfinity persuaded me to leave a solid plan I already had with another company based on the premise that I would have phone and Internet at a total of $53 a month. I questioned the agent assisting me because it did not appear to match his quote when I was reading the paperwork but he assured me it would only be 53 for my plan a month, I have pictures of the chat because I know Comcast/xfinity's reputation. Upon signing up my first month's phone bill came to $60 a month alone (not with internet) I contacted support because I saw they added a 2nd line to my account and I was being billed for this number as well.

I had the pleasure of interacting with Hector at the tier 2 Advanced retention center of Xfinity, and I can't say enough about the phenomenal service he provided. I had a difficult return that needed to be processed, and Hector handled the situation with grace, skill, and a level of service that exceeded all expectations. Hector's attention to detail and customer-centric approach made him stand out from other customer service representatives I have dealt with in the past. He took the time to fully understand my situation, and his ability to think outside the box helped me find the best possible solution.

I firmly believe this free cell phone promotion is nothing but a scam to switch steal customers with a fee of $35.00 for restocking to deter you from changing your mind. I would be embarrassed Xfinity Mobile for practicing this tactic on customers. I was charged a $37.50 on your credit card w/o my knowledge. I am now forced to pay $35.00 for restocking the phone, even if after I refused to keep it and sent it back and asking for a full refund to reinstate back to my credit card. Because of their deterrent, I was forced to cancel my card number and worries about my mailing address before I would write this discomfort. I was told to check my email explaining the details of the policy for returning merchandises using the the link attaching inside the email after I called to request a full refund. My argument is, I received their policy after I have signed or agreed to switch my contract over to them. It was too late to undo any of this and policy.

I got billed wrong EVERY MONTH, overcharged every month. Every agent said "no worries" and every agent lied. I had to call every billing cycle and argue with the robot to get a human to try to correct my bill because not every issue can be resolved thru automated system. Their process of handling customer calls is a freaking pain in the behind!! When I finally got fed up and left Xfinity Mobile after only 5 or 6 months I got yet another bill. I called to have them remove my credit card info. I was assured it was removed then got another notice to withdraw from my account. Called back and they hadn't removed my card and claim they "can't". Customer service is full of crap and will say anything to seem like they successfully handled your issue because if they can't it counts against them as a service agent. BEWARE, DON'T USE XFINITY MOBILE! I WILL NEVER NEVER EVER USE OR RECOMMEND THEM TO ANYONE EVER EVER EVER!!!

I promise you this is worst than wherever you are coming from. DON'T DO IT. Firstly, their prices are not truly what they say it is. They will end up charging you extra and will make up reasons that were never disclosed. The customer service is rude and totally unhelpful. I can't believe to tell you how horrible my experience with Xfinity Mobile has been. Never ever get a promotional deal from them, they will end up charging you for it. Also, please do not setup autopay with them, they will charge you at will and never give you back credit. Xfinity internet/home phone/TV services are great and nothing similar to Xfinity Mobile. Also note that your bills are not consolidated and their customer service agents are not the same.

We had the mobile plan with them for around 6 months, we had to let them go because breach of service agreement on their side, their voicemail did not work and we spend more than 10 hours total on the phone with them in this regard. They fixed the problem once and the fix last for 2 weeks only. When the voicemail worked for those 2 weeks there were no voicemail notifications. We needed to call the voicemail once in a while and check if there is any new message. We let them go for lack of service and lack of support. They still charge us for three phones without purpose. Stefan

Their customer service is horrible. You have to jump through hoops just to speak to someone you can't understand and then they have no idea what they are doing. They don't listen to what you're saying, they just keep talking over you. I have to take a ** before calling them.

We changed from Verizon to Xfinity Mobile about 2 years ago. We first noticed that coverage was not nearly as good in our area (Sacramento, CA and surrounding areas). In January of this year I lost my job. We fell behind on payments, but took proactive steps with Xfinity. We called and made a payment arrangement for our last due balance.

Have had Xfinity Mobile service for 6 months now, noticed they've been charging me a higher price than what I originally had set in my payment plan. I called them to dispute their faulty transactions, and they refused to give me my money back. I asked for my email statements to be changed to mailed paper statements and they said they don't do mailed statements. Ok. I'll be looking into a different phone service. I'd like to have a phone service that values me as a customer and values the fact that they've charged me a much higher rate than I ever agreed upon. Shame on you, Xfinity.

They have finally credited my account for the entire amount. Was it a lengthy process. Absolutely.

We switched our mobile service from Verizon to Xfinity in May 2023. They offered us a great deal which is turning into a nightmare to say the least. We were given a "free" Pixel phone with the switch, which turned out to be a non-working phone and they couldn't get it fixed. They then offered me an Apple iPhone for "free" to replace the Pixel phone, and now this is the second month in a row they are trying to charge me for the phone, telling me it was a misunderstanding, and the iPhone is not free.

It has been two weeks that I've been trying to get Xfinity Mobile to unlock a paid off phone. All this time they have been filling out wrong unlock code requests for wrong IMEI numbers, sending them two wrong email addresses, and keeping me waiting for hours on end on phone lines. NEVER EVER am I coming back to Xfinity.

I called to make a change to my Xfinity Home account in early April. Customer service convinced me to give Xfinity Mobile a try, in exchange for additional discount on home. Promised absolutely no cost if I quit in 2 weeks. Also claimed that my daughter's older iPhone XR could be ported to Xfinity Mobile without a problem. Within 30 minutes of trying to initiate service with no Xfinity SIM cards, we learned that her phone could not be ported and we had to buy a new one. I immediately cancelled the service. Still got charged nearly $100. Total lies and ripoff. STAY AWAY.

After an irritating call trying to get Xfinity to reduce my bill to the agreed amount (success), he started up-selling. The first was to switch and bundle our phones to Xfinity. Financially it made sense, as it would reduce our current combined monthly outlay of $165 to $120. I asked him several times what carrier they used, since Xfinity is neither a cellphone service provider, or tower owner. He first asked what carrier we were with, and how our service was. I told him T-Mobile, and we did not get Verizon coverage in our remote area. Over and over he told me that he guaranteed, promised, and assured me my neighbors were getting amazing coverage. He either did not know, or would not answer who their provider was. I told him I'd do some research and talk with my wife to make a decision, and he offered to call me back.

Via phone call from Xfinity I was told if I went to closest Xfinity store I would get a free Moto g stylus phone 2022 model. Only about $20. taxes to pay. Deal offered was $7. per month to appear on my bill. The $7 would be automatically deducted. The phone is very deficient in all areas! Very difficult to use for any purpose, call, text, apps, etc. I checked my Xfinity bill online and saw that Xfinity was going to charge me over $40 for the phone service. They attempted to place this charge on an UNAUTHORIZED credit card. I only used this card to pay the taxes. After many frustrating phone attempts to get through to a competent customer service rep, I deleted the card from my account. Xfinity customer service told me I had to pay $15 per month for 2 years! This was to cover the cost of the phone ---- this was NOT A FREE PHONE AS ADVERTISED BY XFINITY.

I had 3 lines and internet with them for several years. After we moved internet was not available in the new place so we had to disconnect internet but then phone charges skyrocketed. Our devices were fully paid but they never unlocked our phones, service was disconnected without a prior notice when we tried to port the number. We did not have any service and even couldn't use the new service on the phone. So be careful if you are thinking to start a new service. Horrible customer service as well, keep giving wrong information over and over again!

Has to be the worst yet in terms of customer service and services in general. The hotspot is non-existent for people that depend on hotspot when they are on the go. Slower than dial-up internet for those that remember how slow dial-up was. Their customer service is not based in the US, so good luck when having a conversation with whomever you get lucky to talk to. On April 10/22, I traveled abroad and I chatted with an agent and requested to add a global pass feature that will enable me to use my phone internationally without any additional charges. This feature cost 10/day and I was informed it was added.

I switched to Xfinity when my employer paid my phone bill and have had nothing but trouble since. It's impossible to get ahold of anybody to resolve any issues. Every bill I received was slightly higher than the last despite my service plan never changing. I was penalized for paying off my phone early by a new monthly charge and spent nearly an hour on the phone trying to figure out where that came from. Three months later and I switched services after another price raise. I was promised that my phone was unlocked and only found out it was not when I went to the new provider. Had to get a new device or stay on the phone for another hour and I couldn't be unreachable for that long. Even trying to resolve issues now as a former customer, it's a hassle. There seems to be a finer print under the fine print and they're just after money with absolutely no customer service.

I am a new customer with Xfinity Mobile. I set up service for two lines and purchased 2 new handsets from Xfinity. I was billed and paid for the items and service. I was told I would be billed 60.00 per month for services. I received a bill for 80.00 plus and questioned it. I spoke with a customer service representative located in the Philippines. Explained the overcharge and they told me I would be credited in the next billing cycle. The next cycle came and still the extra 20.00 remained. Called customer service again and spoke with Ms. ** in Philippines. She told me it was a service charge. I told her of my previous conversations but she kept arguing. Asked to speak with a supervisor. She stalled me for about 30 minutes or more and kept failing to get a supervisor.

I purchased an unlocked phone 3 years ago and took it over to Xfinity mobile. I have been trying for the last 2.5 days to get my phone number transferred over to Mint mobile. It has been a nightmare!! I have made 5 phone calls and spent 4.5 hours on the phone with 5 different versions of what is going on. It went from - 'no, everything is fine,' to 'okay we checked and the number is released and ported over,' 'you have an excellent account with zero balance,' to, 'oh, we didn't know you wanted the phone unlocked again, that can take up to 60 days,' then, 'okay you owe us $9.69 and once paid we will unlock it,' to, 'okay that is paid, now it will take up to 12 hours,' then 14 hours later, 'oh, we can't escalate it, it can take from 12-72 hours, would you like to activate your line with xfinity to unlock your phone?'

My bill with Xfinity Mobile was roughly $92 per month after all of the fees on the "$45" plan. Whatever, I could deal with the extra ridiculous fees. The actual coverage was mediocre. It's the customer service department that is an absolute joke. I also use xfinity for home internet. My home wifi router was experiencing issues, and I was told to come replace the router, which I did. My cell phone apparently wasn't connecting to my home wifi that month, so my phone bill went from $92 to $331!

Scammers! Stay away from Xfinity Mobile. I relocated to Maryland from Atlanta and had to disconnect my home internet service, but kept my cellular service. I tried to switch to another carrier and this was a nightmare!! The Xfinity rep failed to unlock my phone before deactivating my account which resulted in me not being able to use my phone with the new carrier! My iPhone was paid off and nearly new. Customer service gets a zero! All they say is, "We can’t help you." There isn’t a manager on duty nor an escalation department.

I want to be brief here. I rate Xfinity less than 1 if I could. I have gone through endless pains only for accepting Xfinity mobile service offer offered by unskilled/unaccounted for Xfinity customer service. I am reviewing here so Xfinity can see it and contact me for opening an investigation about what I had to go through. I am referring to only CSR dept here. Unfortunately Xfinity CSR did not provide me with their ID and chat ID. When I asked for IDs they switch me over to another dept and told me they could better serve me and similarly, the new depts, at some point, switch me back to the old dept. I requested them to made several escalations/complaints (not sure Xfinity reps actually filed or not) but got no further communication regarding the escalations. They don't send us the email copy of that neither the Xfinity account is updated for that. The CSR wants to remain invisible.

I had been a loyal Xfinity customer since Jan 2020. I still have their WiFi for now and joined their cell service about 6 months after getting their WiFi. In certain areas of Washington I would lose service and others it was fine but, for the most part all was great until I moved. I purchased a home and literally moved down the street 5 min from my previous address. I contacted Xfinity Mobile/Wifi departments to schedule my move the 2nd week of March effective the 29th of March. My Wifi service transferred over with no flaws. My mobile however did not. Long story short I was given the run around for weeks not to mention the horrible and rude customer service. I was unable to log into my mobile account or make my payment. I contacted customer service multiple times about the issue and each time I was assured within 24hrs my phone would be transferred to my new address and linked to my Wifi account.

I cannot review how good Xfinity cell phone service is but this is a review of their customer service. Into the first few weeks of Dec 2022, my mother switched her internet/cable/phone service to Xfinity/Comcast, she was unhappy with her other provider. She qualified for a free phone, which she received several days after she was admitted to the hospital at Dec 10th.

Stay away, they will take your money. I've had Verizon cell service for years. These fruit loops sent me something about Xfinity Mobile in the mail. I already have a cell service. The lady asked me if I had recieved anything in the mail about xfinity mobile. I told her I believe I did. Which everyone gets trash mail everyday. She told me, that I was suppose to read this trash mail, because it says, that I had 7 days to decline mobile service from mobile xfinity or it was automatically activated. How do you activate something without a signature or a simple voice that they recorded saying that I wanted this service. Does your signature mean anything these days.

I have been a customer for 6 years! I would've recommended to anyone, they should switch. Until they recently took money out of my account and will not give it back! I feel like I was robbed! They keep promising to help me but then nothing is done. To me that means they could care less about their loyal customers. They took the $665.49 out NO PROBLEM, but won't put it back and they are still threatening to shut off my service if I don't pay my bill! How?! You took all my money!!!!

I got a promotion. They told me if I transferred my number I would get a free phone. I left my carrier of 15 years and made the switch. My son's phone was stolen 3 days after we got it and getting it took over to a month. I got in touch with them five separate occasions. Was told a phone was ordered then it wasn't asked for a supervisor and was told no. The end result is this the phone is only free if you keep it for 24 months. They will not allow me to purchase another phone. I am to continue to pay the bill for 14 months to be able to buy another phone or if I cancel the line I have to pay 150 for the phone so there is literally no way to use this line.

Their definition of “unlimited” is NOT “UNLIMITED” AT ALL!!! Beware! Service is terrible, literal cell service & customer service! & they will literally SHUT ALL YOUR CELLULAR SERVICE for “using too much data”! Hence, the FALSE advertisement of “UNLIMITED”! Save your time & money, DO NOT CHOOSE XFINITY!!!!

I wrote a review online stating Xfinity Mobile did not seem to have GPS capability internationally. Although I would sign up for their Global Travel Pass, whenever I traveled to Europe, no GPS. I wrote a review online and received response from Office of Tom Karinshak. I never talked on the phone with anyone, only text messages. I was first contacted by Paul N. who said that, "Signal issues in a foreign country are out of Xfinity's control. Just reset your network to reconnect to local towers." So, I went to Italy and did as he suggested...NOTHING. I texted him while in Italy but NO RESPONSE FOR A WEEK.

Do not use this company! Worse customer service. Takes many calls and 10 minutes to actually get to a real person. They will say you owe them money and send it to collectors and put it on your credit report even though you did not owe them. They hang up on you after waiting on hold for hours. Do not use them! Comcast/Xfinity mobile!! Absolute Worst. Date of experience: March 15, 2023.

To start off they use Verizon towers. I was told I should have great service! Our phones hardly worked at all!!! I tried calling several times, got disconnected several times, no resolution. Tried calling the corporate office and was given a credit, but no resolution. Went into the Xfinity store and was given new sim cards with a reset. It did not work! I was told I signed up during a promotion and would have to pay for my phones even though the service didn't work!

I had Xfinity Mobile service with 5 lines for 4 years. I was paying extraordinary amounts for kids going over their fixed data. When I decided to switch to Mint, Xfinitymobile made it extremely painful to unlock my 5 devices.