Xfinity Mobile Reviews

Store experience just fine. However, the Xfinity mobile customer service leaves much to be desired. We ordered new phones and they were shipped to the wrong address. We notified customer service about the mixup and were assured the correct address was then submitted to FedEx. Apparently FedEx did not get the new address and once again I contacted xfinity and was assured the address had been changed. Xfinity told me if the phones did not arrive at the correct address the 3rd day, my order would be canceled.

I was intrigued to try Xfinity Mobile as they had offered a better price than Verizon and said it ran on the same service. They offered a gift card per line. However, I wasn't 100% sold on it but the sales rep said he wanted to get me into the system as promo was about to expire and to not worry I had time to make up my mind because I would not be charged anything until I activated my phones. 100% lie. I have tried for months to get this cleared up and to no avail. No one calls you back, then say they put a supervisor on the line but send you into automated system. As a business owner myself, I would NOT recommend their services at all. Run away from any offers, as they don't stand behind their sales people or their services.

Customer service is a bunch of curry munchers from India that will cut your line if they feel offended. DO NOT go with Xfinity Mobile unless you don’t need your phone at all, it should be federally illegal for them to operate in the US.

I have been with Xfinity Mobile for over 2 years now and never really had a problem, up until I decided to try and upgrade my device. My payment record with them is solid as I am on autopay. They told me I had a ZERO credit score (not), ran my credit and said it was still ZERO. They then told me to call the credit bureaus, after much hesitation and frustration, I decided to call. They informed me that they don't report cell phone bills, only credit cards. Called them back and even chatted online with a nice rep. from Florida.... At the end of the day, no one can help me or find a solution. So I guess I start looking for a new service provider (oh when I told them I would leave them over this, there was no "let me see what I can do" or "wait, let me get a manager on the phone for you"). Sad!

I was promised a discount as a result of being a veteran. They billed me full price instead. Reaching an actual person that speaks English has been impossible despite many hours of trying. You would be better off with almost any other provider.

I will give it zero a star if I could. First of all they promise $200 gift card after 3 months. I heard the service for a year now and still no gift card. I've tried call, email, chat and nothing and second their service is the worst of all. Terrible customer service too. 😡

I have been trying to get an issue resolved for over 21 business days. Today 1/29/2025 I have been waiting to speak to a supervisor for 2 hours. Then they hung up without talking. Now I am on hold for anther hour so far. Just to get an issue resolved. I have talk to 20 something odd agents and gone in 2 stores to get this issue resolved since 1/05/2025 and now waiting this long for a supervisor to try and help and getting nowhere. Other family has been adding me to leave my over 2 year loyalty to them. Now I am thinking they are right. This is unacceptable customer service.

X-finity Mobile started out being a great mobile service provider, not sure what happened. However, the customer service department failed to resolve my situation from March through June. All the reps were very courteous and attempted to be helpful, only to come to a certain point and did not know how to handle the case. Therefore, my case ended up with a collection agency unnecessarily. My bill was always paid promptly. An issue occurred when I attempted to switch over to a promotion, 2 free phones 1 service payment. The issue still not resolved. Collections department unable to handle. My credit took a hit that it was not due. Would someone please review and reach out to me with a feasible solution. Hats off to the reps who attempted to help me. Thank you.

I do not recommend this mobile service. I have been without service for going on 3 days and the advance tech team can't even help. They said they have sent it up to another team. I broke my phone, received my replacement phone from their company and they can't even connect it. I been with them since November and been on the phone with them at least twice a week trying to see why the service not working right. I work with my phone in the field and have children that drive themselves to practice, if anything happen he can't get in touch with me. I have missed work 2 days. Save yourself some time and money. I spent $700 coming over here but I can't stay because the service is not good. they need more experience.

Xfinity Mobile carries on Xfinity Cable's notorious terrible service and inconsistent ability to fix issues. We subscribed to Comcast Cable for many years. Always dreaded calling for help having our two accounts confused and service mixed. When a fiber optic option showed up we removed the Xfinity service in favor new improved internet (happiest day of my life). I was passed through 3 sales persons who tried to convince me to stay and tried to find a plan that could compete to no avail. The last question was could they offer me cell service. We travel a lot so the offer of $30/Month for unlimited data and 5G hotspot was interesting, allowed us to keep our landline number. I have spent at least 6 hours on the phone trying to get call forwarding to work. That never was accomplished. Now I receive a bill for $95 so today I am canceling the last involvement with Xfinity,, simply the worst company we have ever worked with.

So NEVER AGAIN! This is the worst cell phone provider I have ever had in my life! They seem to try hard but they always seem to fail badly, the service is bad! The customer service is terrible!!! The cost is horrific! They are surcharging me $25 a month on my cell phone because I moved and no longer have home service with them, TOTAL RIPOFF!@ They have taken advantage of me at every turn!!! I have wasted countless hours on hold they are the worst of the worst! NEVER AGAIN! AVOID AT ALL COSTS!

Do not use Xfinity Mobile! I have been trying for several months and over the course of several calls to get them to stop charging me for an Apple watch I moved to another carrier. Took almost 45 min to get a real person on the line. I was assured I would not continue to be charged and the account would be credited as it is closed! I just got another bill. WORST PROVIDER EVER!

Xfinity mobile is not bad but not great either. I have more deadzones with Xfinity mobile than I ever had with Straight talk. The only reason I don't go back to straight talk is that don't feel like going thru getting new sim cards and everything you have to go thru. The customer service at xfinity mobile is terrible. It is apparently outsourced to other countries so it's very hard to understand them. I paid my phone off in the middle of a billing cycle. Then when I paid that monthly bill which included my phone payment, (so I paid an extra phone payment but they refused to give me a credit for that. I spoke with Gabriel first and he was very rude trying to overtake me instead of listening. Anna was much nicer but could not get her to understand my question. She kept insisting there was no credit.

Xfinity Mobile was fine at first and the pricing was good. Then I committed the grave sin of moving and they couldn’t handle it. I was being billed at my current address but I was also being billed for the account at my old address. I couldn’t access the lingering “ghost” account through the website and first tier customer service agents couldn’t see it either. I would get emails saying I was being billed, it would come out of my bank account, and I couldn’t tell what it was for.

Returned free phone in original packaging and packing. Called for several months after not receiving credit for device; customer service couldn't say device returned but didn't credit. Nearly a year now they say device defected. Unreliable and untrustworthy. Liars

I have been Xfinity internet customer for years and had contacted agent to price increase, the agent scammed me from switching to Xfinity mobile from mint quoting a lower price, after couple of billing cycles and double the charges, had contacted agent to cancel mobile service clearly mentioning that I will be switching back to previous carrier.

Terrible customer service! Brought my own phone in and not all calls are coming through while on the phone. Reps are inexperienced and conflict with each other. The standard of mobile service does not match their cable and internet service.

I was an Xfinity customer for internet, TV & Mobile. I moved out of their service area. So I had to cancel my service. According to their own records, I Canceled my service on Nov 29. 2024. I took my equipment back to them on November 23rd 2024. They billed me for my Mobile service $63.98 on auto pay. However, on January 6th 2025 they billed me again $73.65. They claim it's my last bill. That I still had my second line until 12/16/2024. It's my personal opinion that Xfinity stole $73.65 from me. They failed to Canceled both mobiles on November 29 2024. They claim that I only Canceled one number.

Why is there no option to provide zero stars? An option to play a bright red neon flashing light to warn people. Just as my previous stars in the service provider hall of shame - I would put Xfinity even worse than Aetna. Which is saying something. They disconnected my line when I had IN WRITING only asked for the process to cancel and how the billing would proceed. Rather than provide answers their “customer service” agent disconnected my line. I lost my number. Service and internet for the majority of a month. I have now cancelled my contract thankfully so hopefully will never deal with these clowns. But they never refunded my monthly charge (70$+!) despite fully being aware of their disconnection. I was able to get my service back after about a dozen exasperated calls. Absolute scam.

Xfinity Mobile was a major disappointment!! Their prices are somewhat competitive, but their customer service is a horror show to get to a person!! I wanted to move to another carrier and it was a nightmare!! 2 months!! Hours on the phone!! Wrote to main office and they were no help!! They think we work for them instead of the other way around! I’ll never get another phone contract with them!!! Terrible service!! A few techs were nice, but still got lost in the shuffle.

Nightmare getting service switched over! I switched because 1) they offered me a $100 gift card (right before Christmas), and 2) I thought it would simplify billing since I have them for WiFi. Huge mistake, customer service is poor, I keep losing my signal, and I have to wait 16 weeks for the Visa gift card.

I am an Xfinity internet and cable customer who switched to their Mobile. Since then I have had nothing but problems that have literally triggered migraine attacks; I even had to deal with an issue after they took money out of my account while I was under anesthesia for a procedure. Their customer service is the problem. Getting a live agent is difficult, but when you do, they constantly try to upgrade you to new phones. But they often don't know what they're doing. At one time, they had me registered for THREE lines when I only wanted one. They endlessly push this. This cost me a lot of money, time and stress to straighten out.

Xfinity Mobile is lying to you!!! We just changed from Verizon to this company and they told us we would get the IPhone 16 if we signed up now, but no we did not get it unless we paid off our 15 first.

I would not ever go with Xfinity Mobile ever again. I signed up for their services. I ordered a new phone with them. They sent it to the wrong address 'cause I moved. I never got the phone. I called. They told me to file a claim, get a police report, I submitted everything to them and they kept denying my claim. Kept taking money out of my account after I canceled their service. I still got charged for a phone I never got. There are no supervisors to talk to. They jerk you around by telling you lies saying they are gonna get me a new phone then they never did. Please do not use them as a phone carrier. Go anywhere but Xfinity mobile. They are a joke, scam artist. The CEO of xfinity cable and mobile service should be ashamed of himself for having such bad customer service.

Terrible service! They mess up your order, will tell you anything to get your service then turn around and will be something totally different. There is no accountability, they mess up, you pay, period. I have tried to be a loyal Xfinity customer through the YEARS but that accounts for nothing. I want no parts of them. Not WIFI, not cable, not mobile, nothing! Just a messed up company! You've been warned!

Terrible! Never got changed over because they charged me MULTIPLE times before I even activated the service. Was never told that I would be charged even if I didn't activate the service because apparently it's a 'subscription'. A scam!!!! Will never bother signing up Xfinity mobile ever again!!!!

I was with Xfinity Mobile for just over 5 years. I am in Minnesota and the service here was excellent. No complaints. Customer service pre-covid was up there as well. Only had a few issues that were understood and addressed quickly. Post covid CS outsourcing is where things went south in a hurry. Again, only a handful of minor issues over a 3ish year period but overseas reps don't generally have the same level of problem-solving, comprehension, time-value, or efficiency skill, which makes outreach far more undesirable and often worthless.

I called Xfinity to get help activating a new phone because the way I was instructed at the store to do was wrong. I called and the rep says he can't help me. I ask for a supervisor and never got one, I was hung up by Xfinity. I couldn't believe that such a company like Xfinity treats their customers like this.

After speaking to 5 or more representatives I finally got a FedEx shipping address to send my iphone to. It turns out Xfinity gave me a shipping label for the new phone iPhone and not the old one to be returned. I found this out after I already sent the old iPhone back. Xfinity has my returned iPhone 12 and knows what happened they confirmed the correct IMEI number of the returned phone, and after talking to another support team on the phone she said she would fix the confusion and send my refund. That was 2 months ago. So xfinity has a system of taking your iPhone return and never reimbursing your money back. That's criminal in my book. I hope someone reads this and doesn't get their phone stolen by Xfinity.

It’s a scam and will start charging you dollars without even using the mobile services. Be careful and do not provide any details to the phone agent. I got charged 60$ for 6 months without using any Xfinity mobile services.

I am a new customer and already extremely displeased with the customer service. I originally just wanted to move my Internet service to my new address, but the gentleman I spoke with informed me of a "terrific deal" that I couldn't pass up where I would only pay $4 dollars a month for 2 lines of service for the next ten months, if I switched to Xfinity mobile. I followed the instructions the gentleman gave me to port my existing numbers, but the next morning I had no phone service whatsoever. As I couldn't make any phone calls I spent two hours with someone in chat who attempted to help me, but ultimately said he couldn't port the numbers and that we would have to get two new numbers. I checked on my bill a few days late and I was being charged for 4 phone lines. The two old numbers as well as the two new numbers. I called customer service and spent an hour on the phone with someone who assured me that they had everything taken care of.

I was sold Xfinity Mobile when I upgraded my home internet service, and signed up. I have T-Mobile at $60/month. My Xfinity bill would have been $26. That's a significant discount to me as I am a 68 y/o retiree. So, when I realized that T-Mobile was gonna charge me the remaining 4 months on my phone all at once, I decided (within 24 hours) to cancel/not move forward with Xfinity (I hadn't even received the Xfinity SIM card yet). I called CS, explained my sitch and they canceled the service.

I have had Xfinity Mobile for almost two years and decided to leave to go back to T Mobile. My phone is paid for and they would not unlock the phone. I called it and the lady told me it will be unlocked in 10-15 minutes. Once it did not unlock I looked at the reviews and for Xfinity Mobile they give you the run around and hassle. So I called and asked to speak to a manager and her name was Sandra. Which clearly does not like her job just loves the title. Did not help whatsoever and told me they sent it to be unlocked and they aren’t able to. Which makes no sense when the device is paid. I will not be returning back nor use any services with them.

All I want to say is Xfinity Mobile is not worthy. They never offer 5G but they do offer 4G light and intermittent internet connection. I always have "LTE" network on my Galaxy S23 phone since I switched from T-mobile to Xfinity. I visited the local store three times for this issue. None of the problem is resolved. Every three or 5 minutes the video I watch is stopped, and the GPS I'm using is lost. They shouldn't lie this much for me. Absolutely bad service.

I had used Internet Essential for PC and phone. I moved and not my choice, could not use them for internet provider. My phone bill was $27 a month. Since I was not using Internet Essential (was not available to me) phone will go from $27.00 a month to $40.00 a month. I stayed with their phone. Without telling me, my phone bill went up to $ 73.50 a month. They told me due to not using their internet. I told them, that I was told by their employees, price would be $40.00 a month, as I was not using their internet.

My experience from start to finish makes me want to commit suicide. Their customer service is absolutely trash. Only care about social, dob and address. Calls go straight to scam centers. I got camera set of 6 with a doorbell and didn’t check the bill till after it hit my account $1535 in cameras, shipping and handling etc. Just restarted. The service for mobile sucks. Super slow everywhere and depends on WiFi to have fast speeds. I do have internet services and it’s okay. Download speeds are not that great. Trust me take your service, money and time somewhere else. Endless you like dealing with headaches and random blackouts with service.

Scam Artists- I called into Xfinity to get internet. The salesman gave a great pitch on including Xfinity mobile in their spiel that made me want to start a slow rollout of transitioning my lines to Xfinity. After one month of service with one line, I was lied to 5 times about what I was sold on one line. I was told the phone would receive a monthly credit... They lied. I was told the service would be discounted because I had internet... They lied (no discount). I was told by the store that my phone was set up correctly and I did not have to do anything... They lied (supposedly a number had to be ported over that I was in the store to do and they said it wasn't necessary).

Xfinity Mobile runs on a cheap network and when something goes wrong it cannot be repaired. Their so-called third tier support group I won't insult the engineering community by calling them engineers. Must not really exist because in 7 years and they never did one thing they were supposed to do. Xfinity people are the worst people I have ever dealt with. Their system blows and they are impossible to deal with.

I switched my mobile cell service 6 weeks ago from Verizon to Xfinity. I never had any problems with my phone until I switched. From that day my cellphone has not worked correctly. Calls dropped, I couldn’t hear anyone, and they couldn’t hear me. Texting worked, and I could get emails, but my apps weren’t working properly. About a dozen times I called them to try and fix my phone. Every time they said the phone was fixed the phone worked worse than the time before. In the past two days they have added 4 e sim cards. Everything that could be done was done. Now the phone is totally broken.

Do not trust any Xfinity Mobile agents, I had never been so lied to, I called them to see what offers they have as I just wanted to upgrade my phone. They found a great deal. They will not affect my plan and as I have asked multiple times no additional line will be added, just a temporary until the new phone comes and the transfer is complete.

First of all Xfinity is scamming company! I signed up for home WiFi and visited store to get router and the so called store manager tried hard to convince me to get new IPhone 15, after a long conversation I agreed to get new phone with entire monthly payment $58. That’s the deal but they have been charging me about $100. So I visited the store many times but the same guy replied to me that he never agreed with the plan even if I had a proof of his handwritten paper. On the other hand their data is sucks, over 20GB it completely slows. I never had that issue in my entire cell phone usage. Xfinity is the collection of scammers!

The customer service agent assured me that my phone was a "free phone." He said all I had to do was pay 50 dollars for taxes that the State of Massachusetts required that I pay; that it was a one-time fee that would not be repeated. The next thing I know, a revolving account is opened by Xfinity Mobile in my name and the card I used initially is set to be charged monthly on a revolving basis. I want to return the phone and cancel my Xfinity Mobile account. No matter what the outcome, I never want to do any kind of business with Xfinity Mobile phone services again.

I went to Comcast Xfinity to get home internet. I have received a card through the mail in June. And it was supposed to be 35 dollars for 300mbps, my first bill was fifty dollars. They then told me it was because, they didn't have my account banking information. Then, I gave info to them, the next month it came down to forty-five dollars, then I called again to complained about that and it was reduced to forty dollars for that month. And be careful. That's false advertisement

I have had Xfinity Mobile for a few months. The trouble started when I upgraded to an iPhone 16 and three weeks later upgrading my Apple Watch to a new Series 10 Apple. Getting both of these devices online was a major hassle. Getting help through Xfinity is a nightmare. Good luck finding their phone number. Their AI robots do everything they can to hide the number from you. Both of my activation requires speaking to live agent. As I write my Apple Watch 10 is still off-line due some system issues they are having. I spent three hours trying to the watch to log on to their system, I spoke to 4 of their agent and spent an hour on text chat and none of them had a clue they were having a problem.

Horrific service. Told < 1 hr to transfer over - it took 4-5 hours, support was clueless. Then was told service would be better than Verizon because they use verizon cells plus they have their own, 1 of which was in main line near us. That was a lie - service was terrible. Every call dropped. They also told me that if we were not happy we could get a cellular extender - like what we have from verizon (and was a lifesaver). When I went to the store to ask for one they looked at me like I had 2 heads. Needless to say, we are back at verizon and much happier since we got into a lower cost plan. DON'T EVER THINK OF SWITCHING TO XFINITY WIRELESS!!!!

I joined Xfinity comcast for home internet on August 1st. While I was talking to the customer service agent he told me they had a promotion combining home internet for 65$ per month for 2 years and a 2$ monthly mobile service unlimited data for one year, I did have to pay any fee even for the sim card, I will receive the first on September, it will be only 2$ for one year. After one year I will pay the regular amount. At my big surprise Xfinity mobile took 70$ in my debit card on September 29th at 6 AM. I called the customer service agent to talk about the matter the same day. She told me she discussed my case with her supervisor, gave me ticket number "**". She said also that someone of the customer service will contact me. Yesterday September 30th, at 1h58PM I received a text message according to which my ticket was closed. When I checked mobile account I got a message that I got a credit of 40$, no further action was needed.

I traveled out the country and used the roaming plan that was $10 per day. At some point during my travel, Xfinity canceled my plan and my phone bill came to over $1000. I called several times to try to get it rectified at one point I spend the entire day on the phone only to be discontinued multiple times when I asked to speak to a supervisor. After finally getting through to a supervisor, I was told that my issue would be escalated and I would get a ticket number, that never happened. I waited for over a week in hopes that they would send me some type of correspondence stating what would be done to my account, but that never happened. The bill became due while I was in the waiting process.

Xfinity Now Mobile is the worst company, you can't get even a free phone without perfect credit. The service is trash and the customer service is the worst I have ever dealt with before. Don't sign up.

It was a nightmare. Left them in July for double charging me for 2 months and their Phone wasn't working after 6 months. They're still charging me for a service I don't have. 3 months later and making me pay for a phone that I was supposed to get for free. Hopefully, they stop charging because I am not using their phone or their service.

I have had nothing but trouble trying to fix a voice mail problem. The only way I know if I have any voicemails is to dial *68! I called the genius in customer service tonight (who I could barely understand) and after thrashing around for 1/2 hour, he told me the reason was they had my old phone listed, instead of my new phone - which I bought from Xfinity Mobile - mere days go. He told me they could fix it, and he'd be on hold until they did. Of course and as usual, I got disconnected. Now I can't make any outbound calls! I can't even call them back! One more trip to the local Xfinity Mobile store tomorrow! I will not leave the store until this garbage is fixed!

We have two phone lines, but found a third line had been added fraudulently. Xfinity agreed to remove that Zombie third line, but it took several in person trips. We were told we should be refunded what had been taken by fraud, but it never happened. I have made seven visits to the store since trying to do things online, or by phone have proven to be impossible. After going through all the hoops I was told that something had gone wrong and to try again. On my sixth visit to the store, the young woman who was suppose to help me became verbally abusive as I tried to retell my sad story; a manager had to take over for her. After my seventh and hopefully final visit I have put them on notice. They are going to be fired if things are not corrected.

I would not recommend Xfinity Mobile to anyone. Someone from xfinity called me to sign up for xfinity mobile and offered a good plan. I never received the phone set they sent through FedEx. I never activated the phone line. They started keep charging on my cards. They have very poor customer service. I had to stay over couple of hours on hold. Every time they told me that they are going to refund my money but it has been over 5 months and I have not received any refund from them. This is worst mobile company I have dealt with.

Horrible experience!!!! DO NOT go with XFINITY Mobile. Received my phone and followed directions to port and activate old Verizon phone. 15 hours later, phone is still not activated. Head to the local store. Sat there for 45 minutes while they told the rep that there was a glitch and the activation will take up to 72 hours!!! WTH?? I head back to Verizon, Was there for two hours while they attempted to get xfinity to give a pin in order to port my phone back to them. The rep on the phone was talking in word salad, refused to let me speak with a supervisor, refused to give a pin and finally after 40 minutes she disconnected the call. I still have to wait 72 hours for the activation before I can switch back to Verizon. Verizon was very helpful and gave me a temporary number to use as I run a business and NEED my phone. Total cluster and NeVER AGAIN!!!!

Well, I have never experienced such incompetence and bad customer service before. Let’s just say that purchasing a car or home seems easier than trying to just upgrade my phone with Xfinity. First , the sales rep at the Franklin, Tennessee store ordered the wrong phone and charged me over $100. He caught his mistake and tried to cancel the order. Three weeks later (several office visits, including going over my situation with Managers there, and numerous calls to Xfinity) and I still can not get them to activate a new phone for me as the cancellation is supposedly still pending. And, I have not been refunded my money for a phone purchase that was never made.

Never had as bad experience with any mobile service provider as I had with Xfinity Mobile. They make everything so complicated from the first day, each agent gave me a different offer, and then they activated the service that is different from the offer that I agreed on. I was very sure and firm and repeated that to the agent many times that I don't want the gig plan, but this is what they activated for me, and when I contacted them, they told me that they will not charge me for the wrong service, but they did charge me and when I tried to reach them, they ignored.

I am writing for my older brother who had Xfinity Mobile for years with no problems. Recently, he was charged $120 for what they said was data charges. He never uses data, he only makes phone calls. His bill has been $20 a month for years until then. When he called about it, instead of taking the money off they talked him into a new $1200 phone because he couldn't understand what they said. So he called again, saying he didn't want that phone and they said for him to send it back, which he did. They are still trying to bill him for this new phone, so now he has 2 lines on his account. So I (his sister) then called to try to resolve it.

Avoid Xfinity Mobile. I was lied to to get me away from ATT mobile. I was told that the Countries I worked in for the US Army were covered under the travel plan of 10$ a day. I was very specific in the Countries I had to go to and I was told they were covered. Then I get to Djibouti in camp Lemonnier and turn on my phone to call my wife on Whatsapp to let her know I had made it safe. 35MB and Xfinity tried to charge me 1650$ and after the fact let me know that it was not covered even though I had already verified.

After being with Xfinity for so many years. Started off as a good thing. I use to love Xfinity so I switch my phone lines to them. I have four phones on my line which one is a watch. When you basically finish paying off a phone you usually is available for an upgrade. Well things have changed. I went to Xfinity to upgrade my Z Flip 4 phone and they run my credit without me knowing because Xfinity never did this. Considering that I been with them so many years why do you need to run my credit then tell me I have to pay all devices on my line in order to get an upgrade. This impacts my credit score like Xfinity never did this.

Xfinity is running a fraudulent business. Their customer service is incapable of helping and actually adds lines and charges that are unnecessary to make the company more money. It’s a trap. I tried to switch phones and they canceled my current phone number in the process, added a new line, would not cancel the new line after telling me they would. After making three separate requests they keeping adding charges and saying they will do it and do not.

Since I've switched over from Verizon, I have been nothing but disappointed. Despite the fact that they share the same towers, Xfinity coverage is significantly worse. My phone is constantly trying to connect with the wi-fi coverage then gets disrupted trying to go back to LTE, it will drop calls consistently. As well, when I home my phone will completely disable and say it doesn't have a network. I live near Denver, not a rural area. Customer service does nothing but gaslight you, and try to re-direct all of the issues I have. I can't wait to go back to Verizon!

I have THREE phones on my account, but they are billing me for FIVE!!! People at the Xfinity store kept telling us to come back so that a particular person could fix the problem. After repeated trips to the Xfinity store, they just told me that they can’t change the current billing cycle information. Never mind that it includes TWO extra phones that I never had. Then they told me to call Xfinity customer service at *611 which got me an AI robot that was infuriatingly persistent in ignoring my requests to speak to a real person. After about 15 minutes I was finally able to get the AI robot to stop. Now I’m on hold for who knows how long until I might perhaps get to talk to a real person who might perhaps fix the mistake that Xfinity made on my bill. If the point is to waste as much of my time as possible and convince me to find another phone company, then Xfinity has succeeded.

It’s a useless mobile WiFi coverage in Canada and Mexico, you can’t even use Google and Google Maps. And Xfinity always sneakily over charges customers once you are abroad, they will detect anything you do such as you insert a local SIM card and then you will be charged for use of “eSIM”. Terrible company.

Haven't had service for 2 years outside of wi-fi calling which doesn't work properly. Had to buy a $700 phone to get on a no price raises contract, and now they doubled my rates. That's illegal! The support is absolutely useless and outsourced.

Well let me start by saying that they use the modem as a crutch for the phone. I was promised a phone in two days and I could keep my number. After taking my money I waited 7 days for the phone not two. My other carrier would not allow the pin because the days that went by costed me the opportunity to keep the number. So right away two contract breakers. I then noticed people telling me I was slow to respond to messages and emails. When I walked away from the modem I would get flooded with late messages.

We've been Xfinity customers for several years, including internet, cable, and mobile service. For the most part we've been quite satisfied. Recently we had an experience while traveling abroad with their customer support and Customer Care departments that for us was quite illuminating. In particular, we were able to compare our experience with Xfinity Customer Care and a major airline during significant events that were "out of their control," On the one hand (airline), we were met with sympathy and provided opportunities to remedy our situation that fell outside their usual company policy. On the other (Xfinity) we were met with typical corporate "customer service speak" (Oh yes I understand. Oh yes we appreciate your business. Oh yes I'm empowered to assist you.) which began to ring quite hollow, especially when dealing with our "empowered specialist."

Xfinity - customer service is horrendous. Despite after waiting and gotten a manager on the phone regarding over billing issues for months, no offense to monkeys, a monkey would have better comprehension and understanding. Despite long wait and having to reiterate the background info repeatedly, the supervisor lacks common sense, contradicted herself many times, and cannot have a logical conversation to understand and resolve problems. The other problem is the outsourcing of service where people don't even speak proper English answering calls from customers.

The worst company for any cell phone service. They have three times in the last 2 weeks charged me the same amount. They don't know what they're doing. Unprofessional. Another thing all your prompts to get to a person just makes people angry. You have the worst system.

I switched to Xfinity from Verizon and bought the Pixel 8 phone because it was a good deal, but I don't like it at all, having lot of trouble with it dropping calls and not being able to call out, so I'm ready to go back to Verizon

So the coverage is generally ok here in Northern Colorado, but I just need to rant about the getting a phone/activation experience, which is reflective of trying to do almost anything with Xfinity Mobile. I didn't even try using customer service. Here's how it goes: After getting locked out of your account for entering some information wrong while doing verification, you finally succeed in ordering and you get a new phone (it takes at least two business days to ship, meaning if you got locked out of the account the morning you attempted to order (orders before 2pm supposedly ship that day) it will take even longer.

After being a loyal customer for 2 years, we moved to an area that didn’t have Xfinity internet service. We decided to switch out phone service carrier as well. When they couldn’t help us in a physical store to cancel our service, we had to call. They ended up charging us $28 for a single day of service, which is half of a normal 30-day bill. And all because we couldn’t do everything in one of their stores. This is shameful. I wouldn’t recommend this company to anyone.

Xfinity mobile is the biggest joke of company I have ever dealt. Upon leaving this company they charged me $400 for final bill and payoff of phone but never sent me an itemized final bill of receipt. I need a bill for new carrier to pay off phone from Xfinity. When calling their HORRIBLE customer service they said they cannot provide that bill! What business does not provide a bill for their charges! Just appalling not to mention getting hung up on twice as they tried to return to call from being on hold forever with no callback and having to call back in start over all over with the worst phone system ever!! Stay away from Xfinity Mobile as they only piggyback off of Verizon and as soon as you start using much of anything you are first to get throttled back by Verizon. Infuriating company practices!

I purchased a device paid in full in store. Xfinity verified the purchase and I now on day three they cannot unlock my device. I have been given the run around. Do not buy a phone w/ them. Per their policy after 60 days your device will be unlocked. Well 7 years later it’s not!! They are holding my device carrier locked. This is my property. I paid 600 for it then paid off my current phone from that phone as a upgrade so that’s two iPhones 7 years later not to mention I have internet service as well over 20 years. Xfinity is by far the worse all around the board. I was transferred, lied to and told I was lying from lazy reps to only speak to reps on day 3 that verified my purchase and device but cannot figure out why it is locked.

I have had no issues at all with my phone service itself. It works fine. However customer service is a NIGHTMARE. I needed help with a smart watch and it has taken absolute months and my issue is still not resolved. I am thinking of going back to Verizon because customer service is so terrible with Xfinity. Also if you purchase something online through Xfinity they cannot help you in store to resolve your issue.

Worst company since Verizon. I paid my contract in full and paid my phone off. When I wanted to switch plans, they refused to release my PIN number to switch. I’ve had to file with BBB and state Attorney general hoping to get a solution. This company is part of the problem. F-.

It is pretty sad how bad the customer service 'experts' are..... in India..or wherever else. No offense to them I like the people but it is a poor job of training and having systems that can actually work. There was no way to port from business to residential and none of them understand this. I am tech savvy and had to basically come to the understanding that the Xfinity mobile SIM will think it is on because residential and business are basically clumped together. You are better off leaving the company and then coming back if you really want to switch. I'm still in the thick of it and hoping to figure out the job for them in a few days. Have spent 5 hours and over 12 techs trying to help.

Buyer beware. Xfinity is an extremely incompetent mobile carrier. They, as an entire company and customer service organization (even if you go into a physical store) cannot figure out how to process an ESIM transfer. This has happened twice with 2 phones, and takes over 5 hours dealing with incompetent technical “experts”. These experts will set appointments for next morning claiming there is a system issue that will clear overnight, and then have the audacity to not even show to the appointment. Then you end back up in over an hour wait to get some fresher on the phone that tries to pretend they know what they are doing when their advanced support team couldn’t even handle it. I takes an hour to finally convince them to escalate something that had already been escalated. Terrible service. Do not use this company for cell service.

I have been an XFINITY MOBILE customer since they started in the Mobile business. I have had nothing but billing issues since! I purchased phone upgrade and was promised a $1,000 trade-in credit for last year's phone that was almost new. It was in mint condition; a Samsung S22 Ultra 556GB. They approved the $1,000 trade in. I received the promised $41.66 for 5 months ($1,000 divided by 24 months). Then for no reason the agreed trade-in stopped! I contacted XFINITY 6 times. I was promised the agreed trade-in. But, it never happened. I have spent so many hours to get what was promised. Next I am going into the store (30 miles away) they set up the trade and verified the phone was like new!

Everything bad you can imagine about a cell provider. Dropped calls, bad signal, slow and unhelpful customer service. I had T-Mobile but they kept raising their prices. They are easily the most expensive provider out there. So I switched and now I'm dealing with this.

I had this service for 7 years, unfortunately, I had to cancel. My community enrolled in another cable provider, leaving with no Comcast/Xfinity service. I canceled and continued to receive bills after my cancelation. Numerous, frustrating calls to customer service - all stating they was resolved!! Now June- still fighting the charge!!! The WORST!!!!

This is the worst company I’ve ever had. Worst customer service. They don’t know what to do… Beware of this company. I contacted more than 16 agents. None of them seems knowledgeable about my concerns. This totally waste of time.

I was switching to Xfinity Mobile...until they sent me an empty iPhone box and expect me to fill out a police report and send pictures of the empty box!!! This is their resolution after I spent 30 minutes on the phone with their customer service rep!!! I am the one being INCONVENIENCED??? No apologies...nothing!!!! They sent me an empty box...they should be the ones to find out what happened to it...not me!!!

Customer service for Xfinity mobile is the worst experience I've ever had. Too many problems to list here. It's not worth the time to go over how bad xfinity is. If you want to save money it's really not worth it!

AVOID XFINITY MOBILE AT ALL COSTS! They are GROSSLY INCOMPETENT and have no business running a mobile carrier service. Their customer service is laughable at best. They opened no less than 4 accounts at my address. Two internet accounts and two mobile accounts. Two of the accounts were opened in my maiden name, a name I haven't used since 2019. Nor did I EVER contact Xfinity at any time to open ANY account in any of my names. In fact, it's been several years since I had an account with Xfinity/Comcast because I hate them. My husband insisted on trying them out again because he wanted a better deal and it was he who reached out to them to make changes to our current account (that was in his name!) and switch our mobile service.

The absolute worse customer service chat/phone I’ve ever experienced. Incompetent is an understatement. Lack of professionalism and understanding of any basic explanation. Prices go up, service is not that great. Not worth it at all.

I am on a fixed income, my bill has been $45.93 and now it’s $75.93 a month. Their promotions are a joke! All I have is internet because I can’t afford anything else! They are getting greedy!! They are the only one allowed here in Holyoke at my residence! They don’t seem to care about low income people!!!

I was recently surprised by a $1000 bill after traveling to Nepal last week. It was a particular surprise as my phone did not work in Nepal outside of my hotel wifi signal. After politely explaining this to an Xfinity customer service specialist, I was told I must be mistaken and was responsible for the entire bill. Please do not trust this company, they will scam you.

Terrible experience when I changed internet service and they jacked up my mobile service. Changed to another service and they keep harassing me about "debt collection" when I don't have them anymore. Website won't let me sign I. Cause it's not on their phone.

Don't like it. Sucker you in with a low rate and then keep raising it way over what I was paying with T Mobile. Said free phones then gotta pay for them. Big rip-off all the way around. Can't wait to get a better plan with a new provider.

DO NOT SPEND YOUR MONEY ON THIS CARRIER!!! NEVER!! They say they have unlimited plans at a specific cost then every month your bill increases and then when you ask they say that text, calls, internet are actually not included in the bill. My plan was supposed to be a $55 plan. The first plan bill came. It was $67 the month after $96???? PLUS $33 for only a week of using since I have switched to T mobile a few days after the beginning of the month. NEVER AGAIN. The worst part it does not ever work well.

Xfinity Mobile’s 5G service is a major disappointment, to say the least. It’s more like -1G in terms of reliability and speed. Switching companies can’t come soon enough—I’d gladly pay extra for a service that actually works. Xfinity Mobile’s 5G feels like a step backward, making the decision to switch a no-brainer. Do yourself a favor, stay away.

Xfinity Mobile love their customers' money more than the customers. Customer service is a joke as no one really can help you and transfer you multiple times. Run fast and far away from Xfinity. Unless of course you like spending huge amounts of money for cell service.

I signed up with Xfinity Mobile service in December, 2023 for one line. They were running a promotion $45/month. They said my plan was unlimited, but it was a lie. They have so many hidden fees that was overwhelming. My first bill was $191 and my second bill was $150. I was very concerned about the hidden fees and ended up canceling my service on February 2024. The customer service was very bad and unprofessional. They're still charging me even though I canceled my service 2 months ago. I want consumers to be aware of the unethical company!

Xfinity has no ability to have parental controls. The app is terrible to navigate. It is almost impossible to get a hold of a customer representative. I wanted to put some time limits on my daughter's mobile phone. There’s absolutely no way to do this. This sucks when you are single parent and you need some help. I’ve asked many times and no one has been able to help me. The app is slower than slow..

AVOID AVOID AVOID. I have been an Xfinity customer from back in the Comcast days (1990s). The service has deteriorated and customer support is designed to discourage you from following through. If you can get through the computer prompts prompts designed to discourage you from speaking to a live person you finally reach an outsourced agent who though overly polite does not have the ability to accomplish anything. They can't text or send emails.

I was looking to reduce my overall Xfinity Bill. I have a landline phone service with Xfinity, but they offered a lower bundle price if I transferred to a mobile phone. I agreed, but after considering for a day, called to cancel the purchase of the phone and service. They gave me a very difficult time about the cancellation, and I finally wrote to a VP of Customer Experience. The transaction was canceled, and I received a notification to that effect.

The signal strength on my iPhone 13 is frequently very low and yesterday, for example, I had no mobile service for most of the day! Also, very frustrating to try to get someone from Xfinity to fix the issue.

This is by far the worst service. Went from T-Mobile to Xfinity mobile and now I’m locked in unless I pay $1000. Promised better service and in no way have I received better service. My son’s phone goes to sos mode all the time, I had an incident and texted him and he obviously didn’t get the text. I call customer service and no one knows what they’re doing. Was working with someone at the store and she ghosted us. So unprofessional. DO NOT SWITCH PROVIDERS. Sometimes it’s not worth saving a few bucks. If I could give negative 100 I would.

I was an Xfinity cable/internet user for over 15 yrs. I hated calling their customer service, but the actual service was great, so I had no issues joining up with the mobile service when it became available. At that time, both services were separate. About 2-3 yrs ago, the internet and mobile billing merged and they started advertising a very low rate on the mobile plan for people who have the internet. I updated my mobile plan and everything was fine. Then, in Aug 2023, I moved into an area that, unbeknownst to me, was not supported by Xfinity cable/internet. As a result, I had to disconnect both my mobile and my internet because they will not offer mobile service to anyone without the internet, no matter how long you were a customer or the circumstances surrounding your move. Cold-blooded.

Xfinity doesn't care about keeping current customers. They give little to nothing in the way of discounts to current customers. While at the same time give very large discounts to new customers. So if you sign up as a new customer plan on looking elsewhere when that deal ends, because there will be a drastic increase in price and nothing available as a current customer.

Every time I call in the experience is worse and worse. These people are truly incompetent (not to be insulting) but Xfinity doesn't care...it's cheaper to subject customers to 3rd world country reps. I understand that some are really nice...but the majority of the time they just don't help, often mess things up or leave you on hold for an hour. I have spent hours on the phone and hold to update account info such as current phones and my account has yet to be updated even after sharing updated information for 2 yrs now. I just wish they offered something better. This isn't working and has to losing them customers left and right...as everyone I know has the same experience. I am close to dropping all services, mobile, home, internet and cable. As I just can't take wasting my limited time on a means to no real resolutions and truly suffering incompetence. Just my experience personally speaking.

I purchased a phone from Xfinity and returned it. When I called months after returning it to make sure they got it they told me they did. Two months later they charge my account 1847.80 for a 999.99 phone. I understand them charging 999.99 for the phone they didn't get back but what the hell. I can't get them to return the rest of my money. I call and they agree they owe me and tell me I will have a refund it 5-10 business days. Well after at least 10 calls and three months later nothing. They can't even tell me what the charges were for.

I have had them for 4 years internet and mobile phones for two and half yrs. Every month my bill is different. They raise my bill then say from 3 months ago I owe $60 bucks. Purchased new devices. They didn’t apply my discount so I returned. Last month when I did this they charged my account 5 times $141 -$151. Call. The automated system wants to send a link. The reps transfer to a new person over and over, they also tried to get payment 3 days earlier than my schedule auto pay. It says they will turn off in five days but they go in and suspend service the day the bill is due if they want to! Internet goes out and lags. Choose someone else. It’s awful now! Stresses me out. They do this paying on my phone off leaving.

First a bundled plan was wrongly sold as 2 year plan, but after an year prices of the plan was increased. The mobile was faulty and the data connection did not work for 3 months. Had to make multiple visits to the Xfinity center to resolve it. No credit were given for the issue. Raised the increase in price with the customer service. Talked to 20 plus agents in their customer support.. each one sympathized.. but not one resolved the issue.. kept raising tickets to no avail. Looks like they don't have customer specific issue tracking system. Each time I have to repeat the issue. After 5 months gave up and canceled the service. In the meantime they kept sending inflated bills. Never again at Xfinity Mobile.

Round and round and round. Either do not speak English or do not understand it. THEY will NOT accept responsibility or acknowledge they could have possibly made a mistake. Martin is a loaf. Whole department is shiesty!

Was going to transfer from Verizon to Xmobile today-9am appointment-no phone call from Xfinity. They called 09:30 and missed call. Voicemail from Joy was useless as no direct number to call her back. Called back the number that called me and in phone tree with robot that has IQ of 5. Anyway, decided to keep verizon for now as the customer service may be worth the extra monthly dollars.

Tried switching my services over to one provider for my phones, Internet, and home TV service. Worst experience ever. It took a month to get my number switched over. Got charged for an iPhone I was told would be free for switching over a new line. When I moved, the technicians came out, broke the door to my attic, and never got my TVs up and running I think the only reason my Internet works is because I own equipment . They change my account number when there’s an issue that they can’t reference back to it. I’m out of hundreds of dollars so much time and effort. If you love yourself you will not choose this company for any of the services.

I am an existing Xfinity Mobile customer. First off forget about any type of promotional deals for existing customers with any xfinity service. Not for cellular, not for cable, not for internet. They hook you in and then have nothing once you are a customer of theirs. The cell service hardly ever had 5G but I deal with it. I just wish they would offer their standing customers some sort of break or deal. I’m thinking of switching all 3 of my services with them just for the reason. It’s sad they don’t care about you once they have you as a customer.

I used to have Xfinity internet only but I was proposed by an agent to bundle it with mobile service and get a discount so I did. After receiving my first bill I realized there was no discount, I called Xfinity but all they did is to keep switching me from one agent to another so cancelled my service. Today, 2 month after cancelling I received email saying that my service was cancelled today and I have Outstanding payment due.

This is the worst mobile service I have experienced. Although it is run off of the Verizon Network and the coverage is great. The issue is the Customer Service, and the billing is true Xfinity Comcast. They do not allow many forms of payment and require a card on file. The bill fluctuates monthly and I advised that I would rather pay in store and was advised that that was not an option. Xfinity is notorious for billing flaws.

We saw an ad for switching mobile service to Xfinity to get 2 for 1 for doing so for phone lines. And, they also said they would give a huge discount for our internet service if we did this. So, we did. Now they say that they can give either a 2 for 1, or an internet discount, but not both. Their ad said, and we were told by the manager of the Xfinity store in Hendersonville, TN that we would get both. Xfinity is one of the worst, most dishonest companies I have ever done business with. They charge whatever the heck they want to for their services, and they raise them monthly. Souless company that does not do what they say, and their employees simply don't care. As soon as our contracts are out, we will cancel their service and move on with our lives and never do business with them again

My kids have all three of their phones purchased and paid for through Xfinity Mobile. One of the phones, an iPhone got locked out. And I spent hours over the phone with Apple and their terrible service to get it unlocked. I couldn’t wait another week without my son having a phone. So I bought an unlocked phone from Best Buy. I put the SIM card in it and it worked perfectly. The original iPhone that was locked became usable again. So I decided to see about using it myself. So I called Xfinity mobile. And was told that I would get a new SIM card and a new number for it. So I finally get the SIM card in the mail. And as soon as I try it, it doesn’t work. So back to calling Xfinity mobile.

Warning: Regardless of your location, if you've been misled by Xfinity or Comcast's promotional offers for phone (mobile or landline), internet, or TV services in the past two years or thereafter, or if you've been deceived by their customer service representatives, please share your experience with me at ** or **. I am actively seeking legal representation and would like to consolidate your grievances. If we cannot secure legal representation, I intend to pursue a claim in small claims court and will share the insights and procedures I encountered during the filing process.

Horrible is the best way to describe my experience. Ported out of Metro and wish we didn't. Billing is NEVER right and they aren't giving me the discounts I was promised. Have to call every month to get billing straight even though they tell me I won't have to call again. Was initially told that discounts don't start until 2nd month but today was told it takes SEVERAL months of them over billing you to get things straight. This company feels like a SCAM. I worked in wireless for 15 years and KNOW THIS SHOULDN'T BE HAPPENING. They do this hoping you won't notice. I've been waiting almost a MONTH for a refund of my overcharges when I was told 7-10 days. We WILL be leaving before we hit our 4th month of service and WILL NOT be back to Xfinity Mobile. I would rather pay more than have to spend at least an HOUR - EVERY MONTH - trying to talk to these reps that need to be trained better.

Do not go to Xfinity Mobile! You will regret your decision if you do 100% for sure! They won't return my trade in after I returned their phone within the 14 day return policy. They are only offering me $100 for my Samsung Galaxy Note 20 plus which was in brand new condition, get this, after offering me $800 visa gift card for last 8 months by over 25 different agents. I filed a complaint with the BBB and was contacted for the first time by an Xfinity agent during my 8 month wait so far and at this point she decides that all those 25+ agents were wrong to tell me I would be getting an $800 gift card. For 8 months I have been promised this and now her final decision this one person is saying I get $100 for my trade in and I can't get my phone back and her decision is final! I get no option in the matter! I returned their phone and received a full refund yet I'm being told 8 months later I have to take $100 for my phone and I can't get my $1200 phone back!

I placed an order for Xfinity Mobile on January 10, 2024, and to date, I haven't received the mobile device, nor have I received any information about the status. Attempts to contact Xfinity Mobile Support have proven challenging, with difficulties in reaching them initially. When resorting to Xfinity Assistant, the track order page indicates that the device has not been shipped, but it lacks details on the causes of the delays. Contacting their provided number directs me back to Xfinity Assistant, which hasn't proven helpful.

I have been experiencing severe disruptions in receiving texts and calls for the past 10 days, receiving a recurring "Device not registered" message. I have spent numerous hours on the phone with customer service representatives in an attempt to resolve the problem. The representatives are either ill-equipped to handle technical issues or are deliberately playing games to prolong the resolution process. I have been repeatedly assured that the problem is being addressed and fixed, only to be put on hold for extended periods, citing technical problems on the representative's end. In another occasion, after spending a grueling 4 hours on the phone, I was finally transferred to a manager named Tania. Instead of providing a solution, Tania resorted to a seemingly arbitrary solution by turning my phone off and on, claiming that the issue has been successfully and permanently resolved. I am still having the same issue.

My mom and I were on a family plan together. 1st while she was in the hospital Xfinity would not take a payment over the phone because we didn't have the last 4 digits of the card that was on file. Second, third, and fourth my mom has since passed away and I have been there 3 different times to try and get it switched to my name even with the death certificate. I'm switching companies as soon as I can get. We are currently snowed in.

I have to express my disappointment with the service provided by Xfinity, which has been the most terrible experience I've encountered. Three days ago, I diligently prepared everything necessary for the transfer of my number from Verizon to Xfinity. I completed all the required steps, expecting a smooth transition that would take no more than three minutes. However, as I write this review on the third day, I am still without a working phone number at home, and the delay has significantly impacted my ability to work. The prolonged inconvenience has been frustrating and certainly not the service I anticipated.

I have had to deal with this company way longer than I should have. Absolute worst place to deal with. Go to ANY other mobile company. This place has no honor. Don’t purchase anything because to Xfinity it will always belong to them.

I'm actually very pleased to be able to write a review about a "positive" interaction with customer service. My issue was with extra payments that I thought had been applied to paying off my phone had actually been sitting as overpayment credit to my monthly internet. Moaz and George (operator number **) were true professionals in identifying the problem and very sincere in resolution. After having been put on hold by other reps (Oscar & Felisha) for over a half hour combined then call interruption (hang up if you don't know how to resolve it) it was surprising to make contact with these two representatives. Outstanding customer service is actually still a real thing, just a little harder to find. Again. my thanks to you both. Ramon

If you’re planning to use XFINITY DO NOT DO IT!! It is by far THE worse service and customer service experience ever! The customer service reps do NOT know their company policy and the customers are the ones to pay for it! If you file a complaint with the “so called” Resolution Department and happen to get Kacie E…. This person will send you “ONE” email and report she or he have reached out to resolve your issue multiple times and close your case! You’ll get hit with a BIG bill as their own customer service doesn’t know the company’s service plans! NOTHING about Xfinity is good or worth your money and or time!!! DON’T DO IT!!!!

2 months ago, my debit card was hacked because of Xfinity but they did not make it known to customers until way later that they were hacked. Then a couple weeks later, Xfinity charged my card double for my bill. When I called customer service, they blamed me, said I paid twice and they couldn't do anything about that I gave them all my evidence that it was in fact not my fault, but then taking funds out of my account illegally,  After being hung up on 5 TIMES I was finally able to talk to a supervisor, who again gave me every excuse in the book until I threatened legal action for taking funds out of my account without my permission. Then suddenly they could refund me.

We used them for years before discovering that they were charging us the same amount for By The Gig as their own Unlimited Plan. On top of that, they were penalizing us whenever we went over. Easy fix, right? I'll update to Unlimited. In doing so, they shut our phones off and removed the phone numbers that my wife and I had for over 20 years. Now they've made something easy impossible. Nothing is easy with Xfinity Mobile. I have never worked with a more inept company that cares less about their customers. They ended up adding an additional phone line on our account without our permission AND even though my wife's phone now showed as unlimited, mine did not.

Xfinity Mobile took the liberty of saving my card info even though I changed my mind about using the service..I did not activate the service and funds were deducted from my account for services I have called 3 times and asked them to remove my card from auto pay. All three reps told me it was removed which was a lie because I am still getting text alerts that they are trying to take more money...I was told a month ago that I would receive a refund because I don't have service with Xfinity Mobile..never received refund and card still on file..at this point it is time to seek legal help.

Xfinity Mobile called and offered me 2 new Samsung mobile phones to replace my 2 Xfinity landline phones. (one personal line and one small business line). They said that it will actually save me $100 on my bill. They sent the phones, and I had nothing but trouble trying to get the phones activated. Finally, they got one phone activated, but they never were able to figure out the other phone. After a month, about 10 calls and around 25 hours on the line with the mobile service, I finally said forget it and I'll send the phone back. 3 calls later and I still didn't receive a return label. They can't even figure out how I should send the phone back. One tech even said the phone cannot be returned until the phone is activated. Wow. So angry that I was convinced to get rid of my landlines. (Which they already disconnected).

I have bought/ brought phones to Xfinity and they CAN NEVER get the activations/phones/sim cards correct. I have wasted over 5 hours with them due TO THEIR MISTAKES and inability to simply activate their phones correctly. They offer no/lame excuses for the poor performance. They have literally paired sim cards with phones that do not exist, the wrong phone, etc. They do not deliver the promises made in their advertising, 14 day return policy, 2 day shipping promise, and ability to change data plans at anytime (restricted from returning to per GB plan after using 1 GB or more).

NOV 2023 went in with mobile phone not working correctly. GABE (region manager in Portland) helped me that day. Xfinity mobile phone service 3 yrs ago, they could not fix it, so gave me a comparable phone, "for free". "Same monthly price" NOT SO!!!! BEEN PAYING DOUBLE EVER SINCE. They have been charging my VISA double for 2 phones since Nov. Gone in 4 times trying to get them to correct the error. "Replacement phone free", "same monthly payment". LIARS, torment, anxiety double price ever since. And double % on my VISA that they are taking the payments out of. Soooos incompetent, or liars. Going into Jan 2024 and I am still getting screwed!!! GETTING READY TO TAKE NECESSARY LEGAL ACTIONS. BUT WHY SHOULD THAT BE????

When I opened my service I was promised I would be able to cancel at any time with no additional fees and I would be able to return my phones for a partial refund. (Basically "selling back") After multiple issues with the phones and no help in the brick and mortar stores for customer service, I decided to cancel my phone. They informed me that the person who's sold me the plan and the phones in store had lied to me and there was nothing they could do to honor what he'd told me. They also implied it was my fault for trusting the sales representative without double checking the website to make sure he was being honest.

Don’t give them your bank account information. I canceled my Xfinity Mobile as a special that was being offered. Even though I canceled they charged me $50. They claimed that the Sim card arrived. I went to the post office and to my postboxes no Sim card arrived. I called service and they said they would not refund me $50 because it was delivered. As a retiree $50 is a tank of gas. Avoid.

1st the price they sell you on is not what your bill will be. And even though I had written proof of what I agreed to pay the customer service dept refused to honor it. 2nd the "free" phone they give you is not free and is a poor example of a phone. 3rd the service is horrible. I live in a metro area which should have good coverage. I have had the service for a little over 3 days and the network has cut off 17 calls. 1 time I had to shut the phone off and restart it to reconnect. DO NOT fall for this scam. Xfinity really deserves 0.01 stars instead of the 1 I was forced to give them.

Dear Xfinity Mobile headquarters & CEO Brian Robert. I am frustrated with the way Xfinity Mobile employees have handle my account /me for the years l have been with this company Mr. Robert l would like clarification on how your agent ordered new numbers on my account without my consent to strangers without proper verification of the person making the order, a)what verification did they use to process the order. Then for one of the supervisor to claim it was just lines , nothing to be worried about, well my details were compromised. It might not be a big deal to Xfinity but you have the mandate to protect me as your customers, and you have failed to protect me.

I was on T-Mobile. That was wonderful. But, I was enticed by the dark side of a lower bill. Xfinity has the worst customer service and horrible cell service and I can't take one of my phones which is paid off and locked back to TMobile. They tell me it takes 2 billing cycles for it to unlock. I've spent hours on the phone and never get anywhere. Horrible service.

Paid off my phones. Tried to port phones to another carrier. Phones were supposed to be unlocked. They weren't. Took a week to get my phone unlocked. Unlocked pin code failed to unlock my wife's phone. 3 weeks and 3 failed pin codes later and my wife's phone is still locked. The Xfinity tech department has closed their efforts to help.

Wish I would have looked them up before I went with Xfinity Mobile. I have been a customer for a few years. I haven't had problems with the service but if choose Xfinity you should bring your own phone or at least not get the insurance. When my son broke his phone and tried to do a claim they told him it would be up to 2 weeks to review whether they would cover it and another 2 to 4 weeks for him to get it back.

I brought my 5 cell lines over to Xfinity in Sept. 23. I've had ATT, Verizon, and T-Mobile for all 5 lines over the past 10+ years. None of my lines have ever exceeded 5 gigs/month. In the last 3 cycles- I have 3 lines over 20 gigs, and 1 of those is 30 gigs. No change is usage style. I am claiming and no one at Xfinity wants to listen... that their method of cellular data usage tracking is inaccurate- on the verge of fraudulent. My Xfinity wifi service was just out for 2 days (downed power lines) and my cellular data usage clocked in at 10 gigs for 2 days of normal usage (no multimedia streaming). Ridiculous

I have been trying to transfer my service to Verizon. Xfinity Bundle isn't available where I just moved to. I started, by returning all equipment on 12/1. It is now 12/9 and no phone after 33 plus calls!!!

The experience I had with Xfinity Mobile is the worst experience I ever had in my life. They offered me a phone and they never explained that it was only going to be 1 gigabytes. They got 200 dollars because my mom unknowingly exceeded the gigabytes. When I called they said they are going to help me with making changes to the plan to unlimited and give me back the money in credit to my account. They never did that. Now they want another 200. So within two months for one single phone they want 4 or 5 hundred dollars. And now they only say, "I am sorry" which they are never sorry, and the manager is always busy when I try to call.

Xfinity stores are the worst to deal with, nowadays some has the best customer service. 1 out of 10 I would say only 2 if you're lucky. Since Oct, 18th 2023 I have stopped services with Xfinity, turned in equipment in store, ask sales representative to look up all charges. This included (3) phones including phone lines, internet uses comcast, and any upcoming charges, anything and everything that I wanted to pay upfront, "paid in full"... Salesperson assured me I would not be charged for any reason, my service is shut off.

Hello, I was a loyal customer for four years to Xfinity mobile, cable, and their alarm services. We bought a house this year out of area and could no longer get the service. It has been over a year since we had xfinity and I am trying to get an old phone unlocked for my daughter. I have called every day for three days. Each time getting the same response, another 24 hours. I spoke with a “supervisor” today, who promised to call me like the last person I spoke with. I feel more abused and disrespected than anything. If you don’t have an account number or phone number with them, then you get battered by the automated system before you can speak to a representative. My recent experience with this company leaves me never wanting to go through them again. I would never suggest them to my friends and family. Maybe an enemy, but not my own.

When calling Xfinity, ask for a ticket number. Xfinity promises help in 48 hours and an email that never arrives. When calling back, same promise, no results. Numerous calls and visits to store. All representatives sound friendly and as if they will help, no results. No help. Phone held hostage. Phone not working, can't use new service with locked phone. No help for 23 days. And bill sent when don't want Xfinity. Just wanting to move phone to new carrier.

I bought Google Pixel 7 from Xfinity through my work. It was fully paid!!! We were planning to install internet in our work location, and they told us to wait until February 2024 (almost 4 months). We decided to use this phone for personal use as I have a T-Mobile sim card. I called Xfinity 8 times and spent hours to talk to the agent. I was given ticket numbers three times. I was also told to go my carrier to unlock it. My manager and me several emails and until this time it is not resolved. The phone is fully paid but locked. I regret buying locked phone from Xfinity. It is much better to buy unlocked phone from Best Buy, Amazon or others. I couldn't get also refund. Now, I put the new phone aside and using another unlocked phone. This is not fair at all!!!

We looked into switching our service and they couldn't get us the 5th line like we have with our current provider. So we didn't end up going with Xfinity, we were constantly being billed even though we never signed up. After calling and supposedly having it resolved after several times speaking about it we received a collection notice. They record their calls and always find the call and each time the representative "fixes" it because they hear that no agreement was reached but still sell the phony debt to an agency. I would strongly advise anyone thinking about switching to just avoid the hassle, any deals they offer are only deals on the surface.

I have been an Xfinity Internet customer for over 8 years. Recently, I was called by Xfinity Mobile sales for at least the third time, stating that they were calling to lower my Internet bill. Each time they call, I advise them that the only way I would do this would be to add no more services. I have tried to lower my Internet and Television bill repeatedly through the website, but it always tries to add more. I have spent over one-half hour each time, and I end with frustration and getting nowhere.

I called regarding a different address, name, and bank card being on my account. This isn't the first time that this has happen and each time I have to call and they apologize. This time the rep Mary took my call, told me that in order for her to change the address back to my address I would have to enter my card number. I never had to do that before I asked her, "Is this something new because I NEVER had to do that before." She said yes! I entered my card number so she could change the address back, she told me "It didn't work." Asked that I enter it again slowly. I did it again. She said "It didn't work." Asked me to enter it again. I asked for a supervisor. She put me on hold from 8:35 p.m. until 9:36 p.m. and never came back to the phone.

I actually switched from MetroPCS to Xfinity Mobile. I wish I had not done that. At first I thought it would be a good deal considering the fact that they will give you your phones upfront and charge you a small monthly fee on the phone. But the phones that they give you are the cheapest phone ever. I've had six phones and it hasn't been a year yet because every time one of the phones will drop the screen with automatically crack which meant I had to send it back on top of the fact that when I'm in my home my phone automatically switches itself to Wi-Fi which causes my calls to drop repeatedly. I have to constantly turn my phone on and off to use it when I'm inside of my home. Yeah it could be my service but that's by Xfinity so I would not recommend Xfinity mobile to anyone.

They are a postpaid service and will charge you for any overage at the end of the month. However charge you for whole month even if you use their service for 1 day, no feature of charging on a pro rata basis. Their customer is hopeless to honor this request by customers even though it a pro rata charge request makes sense to them. For me my port out took time and the new billing period started and I remained with their service for a few hours however I was charged for the whole month. Previously they had charged me for incoming calls which I never attended while traveling internationally and they was no refund/grievance.

We took unlimited plan and internet is not at all. Working when we go outside in Katy area, I heard there are some Verizon/Xfinity towers but no internet in my good iPhone mobile. I will not recommend to anyone.

It amazes me how much time we have spent on the phone trying to deal with a lost phone for our daughter, it's been 2 weeks trying to get the new one activated and in the process MY cell (2+ years since activation) was swapped to different phone number on our account and the new phone STILL not activated. CSA says they will address issue and call us back, but never do, then we call again and start all over.

I've been an Xfinity customer for at least 10 years and switched cell phone carriers as soon as they started up Xfinity Mobile. The sales rep got me to update all 5 of our lines when switching over, mentioning that it was Unlimited Everything for just $15 per line, plus the cost of each phone. We recently moved to a city where the coverage isn't so great, so we were looking to switch carriers.

When you try to leave with your phone, you will find out that Xfinity has locked your phone even when you have satisfied all criteria to have an unlocked phone. It will then take them days to send you an unlock code. Enjoy not having a phone during this time. It seems like this is their childish way of punishing you for leaving. Customer service is useless. This is just one example of why this is a garbage company. Run for your life!