Xfinity Mobile Reviews

I am astonished that a company could display such widespread ineptitude and dishonesty. The representatives conducted unauthorized credit checks on two separate occasions, prompting me to submit two formal complaints to the FCC. Subsequently, they attempted to downplay the incidents despite the presence of incriminating evidence. Furthermore, their service is subpar. Xfinity Mobile Comcast claims they cannot locate the recordings of the conversations in which their representative conducted a credit check without my permission, but they sent me letters and the credit agencies' as well.

Unlocking a phone you already paid for fully is a pain, although Xfinity advertised that the phone would be unlocked within 24 to 48 hours. It has been three weeks since I requested to get my phone unlocked, and I have not received a response or a status update. I would not buy a phone from them ever again if I keep using their service.

I’m sharing this experience so others know what to watch out for with Xfinity Mobile. In November, I called Xfinity Mobile after seeing an online promotion to trade in an old iPhone for a new one. I was very clear on the call that this would be a trade-in for my wife’s existing phone, not a new line. I confirmed this multiple times and was told explicitly that no new line would be opened as long as I signed up for premium service. Based on that assurance, I agreed. After receiving the new phone, I couldn’t find a shipping label to trade in the old device. Within seven days, I called to request one. That’s when everything fell apart. I was told the previous representative had lied, that a new line had actually been opened, and that the promotion I was promised didn’t apply. I was told I’d need to return the phone and choose a different deal that would cost hundreds more.

DO NOT EVER GO WITH THIS COMPANY. They illegally barge your bank account and don’t credit it back. You will be sorry if you ever go with them. I have spent hours trying to receive credit back and they still won’t provide. I have opened up a BBB case and will get a lawyer for stress.

Customer service is just awful.... I could hardly understand the rep. I had to repeat myself over and over and he still couldn't understand my very simple want. I hope I never have to call again.. I spent 35 min. on the phone with no result.

Horrible joke of a provider for mobile service. Dropped calls, no signal, can not take incoming calls. No resolution for months. Try to get a call to go through to customer service takes over twenty tries then are told to go to store to resolve problem. Go to store and am told have to call customer service. Also having issues porting number to another carrier. In the middle of all this they also had the nerve to state my new phone needed an upgrade and that was the reason for the issues. Avoid this company at all costs.

I have been dealing with my billing account issue since August, Xfinity has provided the worst experience with billing I have ever experienced. I paid my bill and Xfinity comes back and tell me they don't tell see it so I make a double payment. The issue gets resolved and the account is in the right standing. Now the compensation that was promised where I would have no bill until November due to the constant back and fourth of cutting my service off then restoring my services. Where I have to miss work, and have to call off to have this looked in to get my services restored for Xfinity to come back and say, "No we are not going to do it," and add all these additional charges that wasn't there before, is now there and a part of previous bill that was already paid for. Fraudulent Billing.

DON'T JOIN. TERRIBLE CUSTOMER SERVICE!!! The company isn't in the same page. They give you wrong information. They don't speak English. Not do they care and they will call you playing on your phone. If you didn't have Internet the phone service bill is out unaffordable. I then when you go into the store they are already packed and busy what a disaster. #RUN🏃🏃🏃🏃

Xfinity customer service phone and internet service is worst of the worst customer service in the world. They are liars and they cheat customers. Also they are dumb and stupid. I regret that I joined the Xfinity mobile and internet. Very soon I will cancel all my plans with them. Please be advised that they are lairs and cheaters.

I returned an Ipad that they talked me into for free if I extended my contract for 2 years and allowed auto withdrawal payment.. I accepted it because the agent SWORE it was free. Then I saw monthly charges totaling $236.00 for a mobile phone number that I didn't know they assigned me and that I never used. I told them I wanted to return their Ipad that I never used. I packed it so secure that a bowling ball couldn't damage the packaging of that new, never used Ipad. I checked on the delivery and the agent said, it was in good condition and gave me a confirmation number. I called many times for 2 months and was told I'd get a credit soon. Later, I got a collection letter for $487.47. I called and they claimed that the Ipad was returned in very bad condition. They LIED and are destroying my credit. BEWARE OF THIS COMPANY'S SCAM!

Worst Cell Phone Service I ever had. You go from having good coverage area than after a few months you get the worst service. They keep trying to "sell" you another phone and once you say no they don't want to help you. Customer Service and tech support is useless. In one month, I had to replace my eSim card 18 times and 3 actual Sim cards and you still have horrible service. They don't know how to fix the problem, but they're willing to sell you a phone and make you sign another 2-year contract. And if you try to leave them, you lose that promotion they offered you when you signed up. I'll be breaking my contract and going to another company who cares about their customers.

Xfinity Mobile agent and assistant are not professional and liar, cheat their customer. They asked me transfer to Xfinity Mobile which bid promotions when trade in. But I have nothing. They solve my issues and told to some store to trade in my phone, but xfinity store staff told me are not eligible. I lost 2 months run around their store like stupid dog.

Do not trust Xfinity. Horrible customer service. I'm a senior and got their bundle. All basic service. Their channel line up changed, they don't have the same channels I signed up for, much less. It's Horrible. Their Xfinity mobile by the gig is a scam. They scam you out of data. Mint Mobile offer Unlimited Talk,Text, Data and internet for $60. You can get a Digital Antenna on Amazon or Walmart for about $15.00 and this will give you free channels. Clark Howard, an exceptional Financial Advisor talked about that Antenna. That's what I will do when their trap contract expires.

Xfinity Internet accepted the cancellation immediately, but Xfinity Mobile did not. Even though the line was supposed to be free and canceled, they silently began charging my credit card. I only discovered this after the charges piled up. What followed was a nightmare. I made dozens of calls, and every representative gave me conflicting information, empty promises, and no real help. No matter what I did, the charges kept coming. I eventually had to take the drastic step of closing the credit card just to stop them.

They need to go out of business. Definitely a rat's nest of liars/deceivers. How their CEO can take a paycheck with a straight face is beyond me. I called the center on 11-23-25 I believe and I was asked if I was married, I said no and he replied you want a wife. The same day two agents tried offering me two 300.00 valued free smart watches totally free for being a loyal customer. They lied. I called corporate in the U.S and explained and they did not care and simply avoided that topic.. Comcast is a bait and switch company I suspect in my opinion. Stay far away from Xfinity anything as they are not honorable/moral people and a company. I suspect there are no Christians working there.

Worst of the worst, l had very bad experience with my mobile service with Xfinity Mobile service, but because of the agreement with them l had to wait after the agreement is over, and l am so glad l went with different company, but it comes to surprise Xfinity keeps changing my credit card even after l discounted the service, they never to listen to the customer or to solve the problem.

I have been loyal customer for a decade, I make payments ahead of time before deadline. Mobile and internet, now they charged me $402 through collections ruined my credits. I make payments 3 times or twice a month. Customer services out of state Philippines or Indians people rarely speak English. I work very hard to make payments. Now you're on my shit list, T-Mobile always beat your service and sue your company small claim.

Is there a zero star option? We switched to save money on the four phone lines in our household. The sheer volume of time on the phone and on the chat with agents who provided conflicting information has been overwhelming. They somehow managed to lose one phone order and yet added 2 additional lines to our account that we didn't ask for. Now I am getting daily calls asking me to "activate" the lines that we don't want and the agents are dumbfounded by my repeated requests to cancel those lines. We've spent hours trying to get things sorted and honestly may just go back to Verizon. Yes it's more expensive but it very well may be worth it to save our sanity.

I called to get a bill adjusted and the agent said they had a great deal if I would switch to Xfinity Mobile. 3 500 gift cards to help pay off my phones from previous provider, 3 new phones and lower my monthly bill. She didn’t bother telling me I would have to pay off my phones out of pocket and have to wait two billing cycles, change my phone numbers to get the gift cards. It has been a nightmare dealing with these people. Every time I called I was told something different. I was lied to over and over. They told me I was out of luck with getting the gift cards. Do not switch your service to this less than reputable company. I wish I had never called these people!!!! Cheryl

BEWARE -Do not use Comcast - The absolute worst customer service. I was overcharged for a short trip to Canada & tried unsuccessfully over a period of 2 months to reach a supervisor. I was on hold in a series of calls for a total in excess of 15 hours & visited a store 3 times. Each time I was promised that a supervisor would review & either call or email me with a resolution. I have never received a response from anyone. I am transferring my service to Verizon & will never use Comcast again.

Horrible Customer service. 11 hours & 12 people later & still could not port over my one of 4 numbers. Manager was supposed to call back in 15 Min. Never did. (Orgel) I going to transfer back to Verizon. I filed a FTC complaint. I would give them a 0 if I could.

They are a bunch of liars ... Took my old phone, said I would get a 1100 credit towards a new phone and I only got 400 dollars and corporate said they would get written up for lying to but that’s it. 🙄

Absolutely horrible company with despicable practices. The price increase for nothing reason. I paid to cancel and they said I didn't pay the cancellation and sent me to collections. Absolutely disgusting. They got my money.

Where do I began. After 9 yrs with their mobile service I recently had an experience with them. Short version. Galaxy android phone working fine. Noticed ○\ circle symbol with line through it at the top of my screen. I couldn't make or receive phone calls or text messages. Ummm..odd. Went into the local Xfinity store and they said, "Your sim card needs to be replaced." What been using a cell phone for 40 yrs never had to have my sim card replaced. But anyway they did it and didn't charge me. Now phone seems to be working afterwards.

This company stole money of people. I called on June 6th 2025 to cancel my service and all lies but they never did it. I trusted, they supposedly cancelled it but not, they still charging me. Xfinity Mobile is the worst telephone company. They don't keep records of customer calls to avoid the truth, they are vulgar thieves. Don't go with Xfinity Mobile.

If I can leave 0 stars, I would. Xfinity Mobile has charged me for a phone that’s has never been in my possession since 2024. I continue to get charged for the same line. The customer service department is misleading. They do not provide any documentation about investigation. When I ordered a phone, they sent it to the wrong address and I never received the phone. They stated that the phone was sent back to the warehouse. I have never made a call on the phone, nor have I ever had the phone in my possession. I just want my money back and they are refusing to give me my money back and they continue to charge me monthly. I call via service. They either lie or hang up when I’m waiting on hold.

I have had AT&T for over 20 years and Xfinity internet for 7 years and every time I called them about an internet issue they would try and convince me to join Xfinity Mobile, well I eventually did and it was the worst decision of my life. All the promises made over the phone were lies. I've had countless problems during the process of transferring my four lines from AT&T to Xfinity and took me 3 weeks to be able to complete the transfer of 4 lines. They promised they wouldn't charge me the $25 activation fee, and that was a lie.

Horrible experience!!!! Everything starting great until FedEx delivered me an empty filled with papers and empty cartoons and No Motorola Phone in it. I immediately reported to FedEx and to Xfinity that I received an empty heavy box that I signed for. Nobody believed me of course even though I ran after FedEx driver and told him the box is empty and he shook his head and said he doesn’t know anything about it and I should reported. To the day and after gazillions calls to Xfinity talking to useless customer service with broken English from India, it turns out in their brains I had to pay for a service without receiving a phone. Now I’m billed for the invisible phone 500$ and I paid services for months without having a phone. DO NOT USE THIS Company, scammers and FedEx it’s a disgrace too, thieves and criminals!!!!

We purchased a phone for our daughter, and the phone was shipped directly to our house. 2 days later we received multiple phone calls from a number we did not recognize. We don't answer phone calls if we don't recognize the number. The calls continued, so we googled the number which came up as a Xfinity/Comcast phone number. The next call that came in we answered. The person identified themselves as an Xfinity customer service representative. He said they shipped us the wrong phone and we needed to return it. They would be sending UPS on Monday to pick up the phone with a prepaid shipping label. We did as they instructed. The representative said they would be sending out the correct phone as soon as they received the phone back.

Horrible Customer service. 14 hours & 24 people later & still could not port over my Comcast business number.. So I sent the phone back, got refunded for the phone & thought I was done with Xfinity mobile forever, then 2 weeks later I see a charge on my credit card for a New iPhone Air from Xfinity & a shipping notice.. I DID NOT ORDER THIS PHONE!! Looks like someone at Xfinity did not want to miss out on a commission & took it upon themselves to buy me a new phone, with my credit card.. Fed Ex tried to deliver today & I returned to sender.. I Can't Express, HOW MESSED UP this is & PROBABLY ILLEGAL!!!

My SIM card failed and getting a replacement has been a nightmare. I have a family plan and I live far away from the primary address for the account. There are no stores within 100 miles of me, so they said they can only mail a new one. They would only ship via ground service and would only ship to the primary address for the account (500 miles away from me). After speaking with them for over an hour they said they would ship to my address, not the primary address for the account. After receiving tracking information, they shipped it to the primary address, not the updated address I gave them.

The worst customer service!! On the phone with them for 10 hours (2 days) and now I called to speak about my bill and my phone has no service. I have yet to make my first payment. This is unacceptable. I will be making my switch back to T-Mobile. Do not use Xfinity Mobile!!! Just a nightmare!!!

My wife and I switched to Xfinity Mobile for our iPhones last spring. In the USA they work great with no complaints. But we went on a 3 week driving trip thru Canada and supposedly had free coverage there using Roger’s Internet. What a joke! 1/2 hour after we crossed the border the maps stopped working and my cell would only send and receive phone calls. My wife was able to get hers to function - sort of - but she had to keep turning it off and on again and resetting the cellular. We spoke with customer service for over an hour and they had us try several things but they finally gave up and so did we. For now, we will stay with Xfinity but when we travel back to Canada next year we will either switch to a reliable provider or buy burner phones once in Canada.

Stay away from Xfinity Mobile. Their customer service is horrific. They messed up my bill by charging for mobile data while we were in Canada in spite of the fact we had signed up for their Mexico and Canada plan which was supposed to give us 5GB per line. Instead we were looking at a bill for over $800 for a little over a Gig of data!! I made 7 or 8 phone calls and got many promises the problem would be fixed since they acknowledged it was their error. I probably spent 10 hours on the phone and got no results until my last call when the problem got fixed in less than a half an hour. I was calling the same customer service line and it took me that many calls to find someone who actually could fix the problem. I have ported my 7 lines to US Mobile. I was never happy when Xfinity doubled their price for additional Gigs to $20. US Mobile charges $2! Wow!

Xfinity Mobile is the worst mobile service provider I've ever had in my 24 years of owning a cell phone. They have deceptive practices, tell you bold-faced lies about promotions to get you to switch and then charge you outrageous fees which they then can't or won't explain. The customer service is awful, I wouldn't recommend this service to anyone. They should be shut down.

This company should be out of business, lacks customer service, has very little help with unlocking phones. No billing tracking to help with support. No call backs when giving your number to them and long wait times.

I switched from Verizon to Xfinity for home internet and got a $10/mo cell service for 1 year. The home internet works fine. HOWEVER, the cell loses internet connection multiple times a day. I use my phone for business and it has caused major delays and frustration. I tried to call customer service and got an automated service who was supposed to text me a code which was never received. I realized that for some reason Xfinity texts do not come through my phone. I went into the store and after waiting for over 30 minutes, I spoke to a rep who told me that I have an eSIM card but the physical Verizon SIM card was never removed by the Xfinity staff member when my account was set up. I also tried to resolve the issue about not being able to receive texts from Xfinity but they could not help me.

As a long time Internet customer, I was recently offered a deal to switch to Xfinity Mobile for $50/month for a year for both mobile and internet. I worked with an Xfinity agent to get this set up. As soon as I signed up, I started receiving individual bills of $50 for internet and mobile. When I called to get this corrected, I was passed from one division to another and finally told such a deal did not exist and I would have to pay $100/month. Don’t let Xfinity scam you as it did me!

We decided to get Xfinity mobile, as we already have internet and tv, to save a little $$ with bundling. We got our phones, did the set up and switching, which went okay, and felt we were good to go. Fast-forward two weeks later and noticed I was getting no text messages, but a lot of calls from F&F wondering if all was okay! It took six customer service calls, a trip to an xfinity store (big waste of time), and another week before the problem was fixed. I questioned why I couldn't get a new phone, since this one was not even three weeks old, and their reply was it would cancel my free phone and lower rate contract. Not a great way to entice people to use your service. I will muddle through these next two years, but more than likely will go back to T-Mobile when my contract is up.

I have had Verizon over 8 years and Xfinity internet for 8 years and every time I called them about an internet issue they would try and convince me to join Xfinity mobile, well I eventually did and it was the worst decision of my life, they accidentally put my phones on some other guy's account and after a couple days told me I’d have to return all my devices and go back to Verizon and transfer everything back to them and then go back to Xfinity and transfer everything back to the correct account.

Xfinity has the absolute worst Level 3 Customer Support I have ever seen. I have been a customer of Xfinity for many years (Internet & mobile) and travel internationally often. They lied and made up a lame excuse for why I was overcharged $2000 in roaming fees! After calling 5 TIMES to speak with a Supervisor (which I never did), they told me that the fees will not be waived and "sorry". I plan to sue them for the monies and it's a no brainer that I am going to another carrier.

I was lied to on the phone. I didn't find out till I went into the store. They don't care about their customers at all or if you cancel. I've had nothing but a horrible experience the 2 years I've been with them.

The Xfinity mobile requires Internet. Also, there's an activation fees of $25 per line so keep that in mind because they won't tell you. I got a $70 surprise bill from them. I spoke to the team and no one mentioned that to me until I received the bill.

I ported out a line from Xfinity Mobile and my bill was incorrect for that last month before the port out. Contacted customer service, it was an ordeal, but received an email saying a credit will be applied. Never happened. Contacted customer service again through chat, person said they fixed it and applied the credits. Now, over a month after the port out, I get an email saying my service has been disconnect with additional charges. Total BS, do not get their service, you will end up wasting time and money.

Customer service is HORRENDOUS. Ordered the new iPhone 17 Pro Max, and failed three times of delivery attempt because I was not home to sign for the package. Called customer service numerous time and every single time, I got a rep that didn’t understand that I work Monday-Friday. I get it that there are restrictions, and high ticketed item, however they don’t even offer the package to be rerouted to a FedEx facility for me to pick it up. Now it’s being returned back to the warehouse. I had a supervisor leave a three way call while on the phone with FedEx because FedEx wouldn’t authorize any changes to the package without the shippers approval, aka Xfinity Mobile… she didn’t understand that.

This company does not serve the area in which we live and yet somehow Xfinity fraudulently opened an account using our credit and no photo identification was used or required. We did not even know about xfinity until the account was sent to collections and it hit our credit. We filed a dispute and assumed after sending this scam of a company all our information that it would be taken care of. Xfinity denied the dispute claiming we are liable for an account opened in our name when they know it was not us. Stay away from this company. If anyone can help with a lawsuit I would be happy to go after this lowlife company.

We switched from Verizon to Xfinity to save money but the supposed promotion has never been applied correctly causing me to waste time calling every month. Horrible service and never gets resolved even though I’m told it will be. We like our Xfinity internet and cable and have been customers for over 15yrs but will soon switch all service to get away from Xfinity. It’s all a scam and they have lost all of our trust.

I would give negative stars if I could. They are thieves! Sent me an iphone 15 pro that I sent back so I stayed with Verizon. Says that they never received it when they sent me the return box and label. Charged me for the entire phone and now, even though that IMEI is not under my name or any account, won't refund my money, they are horrible.

What is that saying that you get what you pay for? That applies to Xfinity mobile. Their customer service is horrendous as it is impossible to actually speak to a person and the chat sessions get passed from one person to another for no reason and each new chat person has no clue on what the issue or question is. Stay away from Xfinity mobile if you will need any form of customer service.

Giving 1 star due to unethical business practices from an Xfinity Mobile sales rep. Received a cold call about a free promotion as an add on to my existing services. Agreed to the promotion and when the bill came, it was entirely different from what was agreed to. Attempted to flag this experience to Xfinity customer service management and when explaining my frustration they tried to sell me another mobile line service. Extremely unprofessional, unethical, and fraudulent.

Was offered 2 free Apple Watches that I was suspect about and initially refused as both my wife and I had Apple Watches. The rep said, "Why not just take the free watches and give them away as gifts." I did it only to learn that they are billing me monthly $25/mo for both watches that are not connected to the service. When I attempted to cancel, the agent admitted this was a recurring problem, admitted the agent probably misrepresented the promotion, but I either had to keep the paying the monthly charge until I had paid it for 24 months or pay for the watches. Their customer service people are not honest and Xfinity misrepresents promotions.

The service is terrible. Drop calls all the time. They say unlimited data but it’s really not. You will get charged if you go over a certain amount. Customer service is terrible. It’s as expensive as Verizon and AT&T. Terrible service in more rural areas. Overall, not a good experience. I recommend ATT.

I have been with this company for the past 6 years with X-Finity for phone service and Comcast for cable and internet, it was a very bad experience, most of the time the bills were incorrect and the service was interrupted many times (cable and internet). I switched to AT&T this year and I am happy with them, I will never ever recommend this company to anyone.

I was told that if I ported my number from C Spire that I would be reimbursed for the $175 that paid off my phone with C Spire. So I was told to pay it off and bring the receipt so I did. I took it to the store and was assisted with uploading the receipt and entering everything needed for the refund that would come in a prepaid card. So as the months went by I’d call the customer service person would say, "Oh it’s coming." Then I had one to even give me the date that it was coming and promised to call at 4 pm to ensure I received it.

I joined Xfinity Mobile after being told I can have a line for free for a year, come to find out that was not true after being told on multiple occasions the wrong info I got refunded, despite that I was still being told you will only pay the $2 and not the $42. I was charged the $42 anyway and the supervisor refused to refund me, this charge has interrupted my personal bills that I was trying to budget for the month. This is not how you treat your customers. Overall I have a horrible customer service experience and I can why the ratings are so low, do better!

On July 22 I received a notice from my camera that I received a package. I saw the UPS driver deliver a small box which I assumed was my new phone. Note at no time, did any other person approach My porch.

I have had Xfinity, internet and mobile for 2 years this month. They raised my price from fifteen dollars per month to one hundred nineteen dollars per month. I quickly canceled both internet and phone services. The mobile service has been nothing but trouble. They will not give me the transfer pin number in order to get me back to T-Mobile. I have been on the phone over 1 hour and 15 minutes and talking to several incoherent. Unrecognizable immigrant voices from Philippines and Pakistan. No one will give me the transfer pin. They say it is on my Xfinity mobile app. I canceled my internet service with them. And when I opened the mobile app. It says you are no longer an Xfinity customer.

I too would give Xfinity a -10 rating for customer service because their agents are very dishonest thus the company is dishonest. My husband had a heart attack in April '25. He was CICU for 40 days. Then moved to rehab for another 15 days. When we were about to return home we got notice our Xfinity was going to be $300 for May. Our monthly charge had always been $38. I called and spoke to someone in billing and they argued with me that I used over 12 GB of data. I said that is impossible, I was in CICU of a hospital where they don't allow you to use cell phones. I only sent a few texts and made less than 10 phone calls for 45 days when I'd step into the hallway!

I was told my bill would be a certain amount for two years and they are jacking up my bill. I reached out and they had the same lame answer. I regret switching to them. DO NOT get Xfinity Mobile. They only care about money and their customer service is the worst I have ever encountered. If I could give a negative number review, I would.

I switched over to Xfinity mobile back in January and boy oh boy do I regret it!!! First off the sales rep on the phone call taunted me until I switched he was not transparent about a lot of policies. I was offered the 500/500 and then another 500/500 Visa card to pay off Verizon. Well that was scam. One rep Even told me they didn’t have enough money to issue the cards and that’s why it’s taken so long. WHAT???!!! The Visa Cards took so long I had to pay Verizon on my own. It is now May and I’m still fighting to get the 500. The manager from the store has gone above and beyond however he can’t even get a response from his own team.

THEY DO NOT DESERVE EVEN 1 STAR! Xfinity employee charged an iPhone 16 to my account and Xfinity knows that I did authorize this purchase. They also bought a third line and charged to me as well. The reason I know it was an employee is because he called my husband's cell telling him they were lowering our bill (red Flag). He asked questions he should have not asked, and I should have not given him the answers to, but he caught me off guard. He then sent two codes to my phone that Xfinity always does, and I gave him the codes.

Xfinity lied to us and fraudulently charged our account without our consent. In the course of trying to get an internet outage serviced, we were offered two FREE phones by the Xfinity service representative. In a lengthy discussion I told him repeatedly that we did NOT want the phones if we had to pay for them. He stated MULTIPLE TIMES that the phones were unequivocally FREE. Under those conditions I accepted charges for what were presented as incidental fees. I was never offered a written/digital copy of the agreement.

I have been with Xfinity for over 12 years. They offered me Xfinity Mobile for my platinum status. They gave me huge kickbacks. I jumped at the chance. It was very affordable. However once I was hacked and somebody took over and changed my email and phone number and four-digit code I have been unable to get in. I've had to go to Xfinity store with driver's license in hand to get that back under control. Several times now they also allowed somebody to order iPhone 16 Pro or two of them. I'm not quite clear and they have been letting us go on for 4 months now. Every month they turn my phone off for the $800 phone bill which I am unable to pay. They tell me $500 will get me back on but I cannot pay that either. I just want them to stop letting people take over my account and order phones.

If I could rate NEGATIVE TWELVE, I would. I have had this service for two days, transferring from Verizon, and I wish I could go back in time and not switch to begin with. I would pay anything to just make my phone work, and when I say, the second my service was changed, my phone is better considered an IPOD because it BARELY even works with Wifi. I hate this service and WOULDN'T RECOMMEND THIS SERVICE TO MY WORST ENEMY.

All of my services are with Xfinity (cable, internet, security, and most recently I added Mobile). My son's phone got broken so I ordered him another one. This experience has been by far THE WORST. Not only was the original phone I ordered damaged and not able to be delivered by FEDEX, when I explained the situation to the xfinity mobile department they told me I would have to wait a certain amount of time for the claim to be corrected. This went on for OVER A MONTH.

Xfinity Mobile is a HUGE Scam, this is Text-Book Bait and Switch practice. I brought 4 lines from T-Mobile when they told me they were discontinuing my grand-farther plan. So switched to Xfinity after 20+ years with T-mobile. Xfinity promised me and all promises are now broken after 3 months. Apparently I was enjoying a promotion for 3 months. Please do yourself a favor, Never go with this company. THEY ARE A SCAM.

Two months after cancelling my Xfinity Mobile service and after numerous calls, emails and text with support staff that represented that they would resolve it, my credit card continues to be erroneously charged.

False Hope with Intentions of Making You Go Away. They were supposed to have solved my issue within 24hrs several times last week, but today they say that it will take 7-10 days. STAY AWAY! The incompetence is infuriating. If I was this terrible at my job, I would be fired! If my employer was this awful, we wouldn't be in business!

I called and signed up for new service on my new home on Thursday Aug 7, 2025, wanted these security and internet services start on Aug 14, 2025. I'm on the phone with an agent for an hour and 15 minutes. Soon the agent confirmed that I have set up an auto pay, and a deposit has been initiated, he put me on hold for 10 minutes and hung up on me. Friday Aug 8, 2025, I'm waiting and waiting, no one call me back to confirm on the start date. Totally disappointed. I scheduled a call back on Sunday for cancellation. I spoke to a lady on the phone, expressing my disappointment, and want to cancel the service. She apologized and cancelled upcoming service for me. She clearly stated that I soon will receive the cancellation confirmation through email or text message. But today, mid Monday Aug 11, 2025. I still have not received any email or text about this matter. How do you guys run a business like this?

Xfinity sent us post cards and emails for months telling us to switch because we have qualify for 2 free phones and one free line of service. After literally 4 hours at the Xfinity store and countless hours on the phone we gave up and just got the 2 free phones. Now I got yet another email telling me I qualify for a free mobile phone line. When I called it turns out that they entered an inquiry into my account in 2021 which is being seen as an existing phone line therefore I cannot get a free line. NO ONE can fix this. I have spent days trying to fix my cell phone problems with T-Mobile and Xfinity. Neither one can fix the problem we are have, Xfinity won't give us the offer they have sent to us more times than I can count and T-Mobile cannot seem to give us Cell service, which we have had for 4 years at our home.

I gave a 0 because this was one of the worst customer service experiences I’ve ever had. From Thursday at 5:00 PM until Friday at 6:00 PM, I had no working service—a full 25 hours—while trying to activate and port over two lines. I was repeatedly transferred, given wrong numbers (even by reps), and stuck in endless loops with the automated system. Every step required a new call, and every person passed me off to someone else. The store told me they couldn’t help because their system was down—and even if it wasn’t, they no longer had the ability to provide port-out PINs (which no one had mentioned before). I found out—only after the fact—that I was still under contract, which blocked my move to AT&T. By then, my service was already disconnected, so I couldn’t even receive the PIN. Customer service had closed for the night, so I was stuck.

⚠️ Consumer Warning: Xfinity Mobile – Unfulfilled Promises & Predatory Practices ⚠️ I’m posting this to share my experience with Xfinity Mobile so others are fully informed before making any decisions to switch providers based on promises made by their representatives. Before switching from Verizon to Xfinity Mobile, I was promised in writing—via a chat conversation with an Xfinity Mobile representative—that Xfinity would pay off my remaining Verizon balance in full. This included device balances and any contract termination fees. Based solely on that written assurance, I agreed to move my mobile service to Xfinity.

Xfinity has been the worst business I’ve ever conducted business with. I can only believe they intentionally deceive people with their business practices. Last year I discovered that they were charging someone else’s bills on my credit card for several months. Very recently I called to get information and they did the exact same thing. They lied and told me that I had a $5 balance. I wanted to clear it. Once they took my information they again put my card on another person’s account. I spoke with them for over 2.5 hours; they finally removed the card just for me to check the following morning (the day of this review) and see that they had added my card again! I am pursuing this as it’s the worst criminal form of fraud I have ever experienced and from a business like this. I am so upset.

Went there for new service provider switching from Verizon, I think they own Verizon and the service is cheaper, so seems a good idea. In a nutshell, they informed me I would be paid for the phones that I was still paying for from verizon and it has been eight months, I have not been paid back for them. I have sent approximately (100) emails, give or take, embarrassing for all involved.

Xfinity mobile has to be the worst when it comes to upgrading phones. There's no reciprocal loyalty. They have deals for new customers when draining existing customers. I'll see what a new carrier will do for my 3 lines of service.

The Xfinity mobile promotions and customer service are a freaking nightmare. Do yourself a huge favor and RUN from this company. Experts at lies and deceit. They are not to be believed no matter what they say. I regret the day I dismissed T-mobile and went with Xfinity. Lies, lies, lies.

After years with Mint got a “free” line for a year as promotion for getting internet and streaming services ($149/month) from Xfinity. Tried to charge me $40 for first month of phone and had to spend over 30 minutes on phone to India to straighten out. This month they say my phone is $63, including an extra $37 for data on my “unlimited” plan. This shit doesn’t even make sense. My advice would be to avoid anything to do with Xfinity because they engage in false advertising and have abysmal customer service. Either they figure out by tomorrow or I am canceling all services with them over my “free” phone line!

Had insurance on a phone through Xfinity. Paid the $100 deductible received a refurbished phone that lasted a week before it had hardware problems. Xfinity wanted us to upgrade a to a new phone which would cost a lot. Insurance said we have to send this phone back before they send us a “new one” so we go without a phone until we get a new used one. This is a racket

After 5 years of mobile service and over 15 years of internet/cable services today was the worst experience I’ve had, with that being said I know that I am one customer out of millions that contribute to a multi million or billion dollar company so me leaving is not significant. They have competitive prices but pretty much outsource their customer service representatives that flat out lie, “promise” and pretty much is the left hand not knowing what the right hand is doing. Stay very far away from this company….again a loyal customer for over 15years combined and they are horrible

My phone broke and I have service with Xfinity, so I called to buy a new phone. They promised me discounts that they didn’t fulfill when I could pay for it and then in the end after the phone arrived a day later than promised, they tell me because I called them to check my billing and see that the bill was much more than agreed that another representative promised and offered, they had to send me another new phone and start the activation process again. It is a joke or a lack of respect. I do not recommend them to anyone. Very bad customer service.

Just started using Xfinity mobile service about three weeks ago. I am travelling internationally, so called customer service to turn on global pass. It took 20 mins to get an agent then it took 25 mins for agent to find how to turn on the global pass. She could NOT turn on so they escalated it and after 60 mins they came back saying Xfinity mobile can not turn on global pass for 45 days. My options according to customer service is to get local phone and local SIM card. I am travelling to 4 countries and will be using it for 10 days. Her recommendation was to get four different SIM cards from those four countries. I then asked to talk with her supervisor. The agent told me to hold phone for 2-3 hours. I requested a call back and she said supervisor will NOT call back. I will have to hold the phone for 2-3 hours. What a poor and pathetic customer service.

Do not sign up for Xfinity Mobile. I was sold a new phone with the promise that my old phone would be accepted for a promotion. It was not accepted due to an error by Xfinity. I’m now forced to pay for the new phone with no trade in value

I would not get Xfinity mobile, at least if you live in Philadelphia. I switched and they sent my new phone through FedEx. The Fedex driver stole, not one, but two phones and it was a hassle trying to get my phone from Xfinity Mobile. Next, the billing department decided to charge me for the two phones I never received. I had to fight with the mobile billing department to fix the mistakes. After that, my bill would jump up and down in price instead of the fixed price I was told my bill would be ($31.38) instead, it jumped to $180.38 and then to $107.58 and to $77.38.

Xfinity represented that a certain plan was the best option and did not clearly explain the availability of other plans, including the unlimited option. Xfinity Has given me misrepresentation and showed me deceptive business practices. They told me that I have chosen to pay more monthly for by the gig plan, which is a shared Line plan that I’m paying $105 for every month When they know, I’m a single Line and they have an unlimited plan, Which will make my total $78 a month, Why would I choose to pay more? One month they charge me $180 for one month by the gig when they had a $78 option I could’ve paid… they knew I didn’t need a multiple line plan on the Xfinity store tricked me the first time. The company is satisfied with this and probably are taking millions from others doing the same thing. Is there anyone else out there going through this with Xfinity paying more when the company knows you don’t have to

I moved in April so I called Xfinity to transfer the internet service to the new home. The lady on the phone asked me to add my mobile phone to Xfinity and it's free. I told her I stayed with my mobile carrier that I used for 10 years. Xfinity did not send me any info about the mobile account they opened without my awareness, then charged me for one month after another. I did not know I had a mobile account with Xfinity, I never used their mobile service for even a second. It took me multiple calls to get the refunds. They lied to me to expand their business.

Xfinity has the worst customer service ever created. My enhanced government issued driver's license is good enough to fly on a plane, buy a car, buy a house or even buy a gun, but it is not good enough to buy a phone from xfinity without having them ask me security questions. The questions they ask are ridiculous. One was what was, one of your recent phone numbers. Bear in mind I have had the same phone number with them for 8 years the phone I had before I had for 2 weeks for work. Another question they ask is what cars did I own. The car they had me owning was a Chrysler New Yorker which has not been made since the 90's and If I ever had one I owned it at least 20 years ago. So if you want to buy a phone from them bring every life document you have or they won't sell you one.

I signed up for Mobile service and was told my monthly bill would be $55 which includes a new iPad and two mobile lines (one for my phone and one for the iPad). Now they're charging me $155!!! They refused to let me return the iPad even though I tried the same day I received it in the mail. My bill says that I have 3 iPads and they are charging me 4 activation fees plus 4 mobile lines. I have been on the phone with them for two months and they won't help me. They also upgraded me to a Premium plan without asking me, and they won't let me unenroll from autopay. I had to call my bank and have them cancel my card. I have reported them to the BBB and FCC.

I would never do business with Xfinity Mobile. Their customer service skills are horrible. The way how they treat customers is horrible and I would not do business with them. They will leave you on hold for 40 minutes and never come back. They will make it nearly impossible to help you port your number out. When I ported my number in I had to call them 15 times in one day just to get it ported in and then my phone to get stolen the next day and there was nothing they could do about it and then I've gone 11 days without a phone and still there's nothing that they can do to help when I had insurance on my phone.

Review for ** at Xfinity Store – 102 Cascades Parkway, Portland. I recently had a very frustrating and difficult experience with Xfinity over the phone. One of the customer service representatives who answered my call didn’t listen carefully to what I was trying to explain. Before I even finished speaking, she interrupted me and said, “Please hold.” I asked her to let me finish first, but she ignored me and repeated, “Hold on,” then the call disconnected. After that, I lost phone service and couldn’t call back.

Customer service is trash. This H1-B employee sold me on the free plan for a year, but didn't stipulate that I had to upgrade my Internet to 300 mbps per month, so I'm stuck having to call every month to remind them that they sold me on a free mobile plan for a year! Plus, they denied my reimbursement/buyout plan because of ineligible carrier and I didn't have submit the "right documents" yet the documents submitted clearly show the transaction I paid for my bill with my previous carrier. It's been a mess. Xfinity Internet is perfect, but the Xfinity Mobile department is terrible. They need to bring the call center jobs back to America. It may not be much better, but at least the incompetence won't be as bad as it is currently.

I was scammed by your customer service representative. They lied to me and told me that I can get a new phone and you guys is going to pay for my old new phone and all I had to do is just transfer my line. Well I did that and it was all lies. I came into your location to fix the problem. The staff there was so nice. I could not get them anything less than a 10 but my overall experience with you guys was pretty much horrible. I had to come there three times to get this fixed and it wasn't a great experience but your employees at the location that help me was good. So that's why you got the 10, it's not because you're a great company because it's obviously Xfinity knows that your subcontracted people are doing this to Xfinity's customers, but Xfinity refuses to do anything about it. That makes the problem Xfinity's.

They still haven't credited my iphone trade in after 12 months. See the photo below to see the shipment information from USPS. It showed they received it and picked it up from the carrier. We had 5 lines total. 4 were credited, 1 still has not been credited for the trade-in. Cannot even get customer support at the stores, they said to wait a few more months. Clearly trying to just pawn it off to the next support person.

Worst experience ever with cell phone provider. Had trouble getting phone activated and when it was, the phone did not work. Could not make calls or text. When I could make a call, the person I called could not hear me. Called and did Xfinity assist without anything resolved. Xfinity told me to go to the store and they looked at it and said it was phone. Called Samsung and they said that phone passed all diagnosis results and no problem with device, network issue. Xfinity has problem ticket and I call to get update and they cannot tell me anything. Phone has not worked for 7 days and they are charging me $25.00 to activate. Will dispute that charge and when I called to do that the wait was over 70 minutes.

The service itself is fine. The price for our family lines is good, no problem with service area coverage but the customer service is TERRIBLE. It’s extremely slow, everyone says a different thing, no one knows what they’re talking about. Agents say they’ll leave notes in my account but they never do and I have to repeat my situation over and over and over. I am dealing with an issue since OCTOBER 2024 that has still not been resolved even after months and months of reaching out. It’s really crazy and annoying.

Customer service is all but non-existent. I have been trying for nearly 5 weeks to get a new phone and line of service activated. I have made over 30 calls to Xfinity, spoken to nearly 40 different people and been told every story under the sun. One agent even confided in me to say that they are trained to lie to the customer, in order to get them to agree & hang up. Were it not for the fact that I am in a remote area, I would NEVER have this service.

Worst customer service EVER. It took me 4 hours to change a number. And I kept getting bounced around. Horrible experience. The worst by far!!! Nobody knew what they was doing. And they had me delete my eSim and my phone was not working for 3.5 4 hours. And every time I got bounced around I had to start from scratch.

I lost my phone in a river trip when I had to keep my child from drowning. I have paid and kept insurance on the phone. I go to the store in Rochester Michigan to explain my situation and file an insurance claim. (The insurance company is a Xfinity owned "third party".) After 3 visits, being lied to, laughed at and treated as if I am dumb at the ROCHESTER store (representatives AJ, Nick, ABU and manager Muhammad M). I spend 3 MORE hours on the phone being told that they were wrong about why it wasn't working. There was actually three different problems occuring. Their (ABU and MUHAMMAD M) resolution was to send back the phone because it was defective (it's not). But the final problem, my bill was one day late.

I switched from Verizon to Comcast with special offer as I had Comcast business Internet. Technology at Comcast is not nearly same as Verizon but I mistakenly changed over. You get what you pay for. I recently moved out of CA to AZ. Comcast is not in AZ. Dropping Internet increased my mobile charge and mobile service quality dropped considerably. I am now dealing with a 3 days later major hassle to switch my four business lines back over to Verizon. Bottom line is Comcast uses the dregs of Verizon towers to provide phone service. Don't switch.

This company has really alienated me! I called in and asked the Xfinity agent to remove the debit card on file, and I would pay on my own on July 1st. When I tried to make a payment, they said my app needed updating. When I finally finished downloading the app, the app refused to work and is different! Now, It doesn't even have my mobile account on the app! I have had all of the major mobile companies! This is the worst one I have ever dealt with! I am the customer! If I asked you to remove a card and told you that I would pay with a different card; you are supposed to fulfill your customer's request! You broke the law when you used a card that I said don't use! Your company have never had a problem with me paying my bill!

I switch over from XFINITY to T Mobile due to poor customer service. The story starts after I switch - xfinity keep sending me huge bill of $927.66 for devices I never accept. I have to walk through the Xfinity store almost every day without any success, finally the chat division able to raise a complaint and when I get the refund it is only partial. Remember when you purchase a new device there is a onetime charge- it starts when you accept the offer - it doesn't mean that you have the stuff- you sometimes cancel the order - the charges collected initially they never return- they still owe me two device charges - they auto debit from my card today (CAUTION - Remove your card from system!! sometimes their system don't allow to remove - in that case change your card) when I reach out to CC they are acting funny - so it's a trap.

For the two to three years I had an Xfinity Mobile account each and every customer service experience was horrendous. Finally switch to Boost Mobile. Anyone considering Xfinity would be a fool to sign on. They committed fraud by stealing my new debit card information and charged my account with one last deduction even though I was told 2 months ago I was paid in full. Xfinity/Comcast is a fraudulent company. They steal customer's money and credit card information. I am going to report them to the Better Business Bureau in an effort to protect other consumers. What they do is just wrong on every level. They are scammers and they are thieves. I highly emphasize do not do business with Xfinity Comcast!!!

🚫 Xfinity Mobile is trying to charge me $2,520 for a phone I returned — that they NEVER received. I was scammed by someone impersonating Xfinity who told me to return the device. I followed the instructions and dropped it off at UPS. UPS flagged the package as fraud and intercepted it. I provided:

Under no circumstances would I ever recommend Xfinity Mobile. Customer support is all located in India and it takes multiple chats to get anything accomplished. I have spent hours on chat with them for a single billing issue. I ordered an iPad with cell service, realized the "deal" for the iPad was actually no deal and was actually paying more for it than if I had just paid full price for it at Walmart. After returning the iPad within the 2 week window, for the next 2 months I have been charged for both the iPad and cell service. Multiple chats with customer support have promised to cancel the service, that I wouldn't be billed again, that the iPad was returned within the window so there was no issue, etc. Yet here we are again this month, June 2025, and another $50.83 charge was automatically deducted from my credit card.

I have had bad service before, but this service is beyond the worst service by miles. For starters it takes at minimum 10 tries before the call will connect. My elderly mother who I take care of in multiple emergencies where she couldn't get the call to connect. Call customer service and they said to use wifi to call, but I don't have the luxury of being connected to wifi 24/7/365. They also said they would fix the issue and contact me when the issue is resolved; Well we are on month 3 of it and in fact it is getting worse. Second because we switched when Xfinity came to my area and was the second person on my street to switched we are supposed to have a bill credit on the phone ie free phones, I still haven't received it. Needless to say once this 2 year contract is up I'm switching back to my old cellphone company.

My answer is a HARD NO! - and would've been negative 1,000 stars if I could. And here is why: - this was my personal experience just recently.

Most awful customer service of all other cell phone vendors. Its procedure to transfer to another service (by obtaining a transfer pin #) is nearly impossible; most likely to discourage switching to a more reliable vendor. The service operators are not to blame, they are for the most part courteous. The fault lies with the deliberate obstruction to end your Xfinity mobile service.

Xfinity should never be in the mobile business. I ordered a phone on April 29th and was expecting it to arrive with in 2-3 days. When the device never arrived on May 2nd like it supposed to I called to let Xfinity know of the problem and asked if they can send another phone. The first rep told me that can pick up a phone from the store and let the sales person know what happen. So I gather all the paperwork together and went to the store and was told that it's not supposed to work like that, so I returned home. I called again. Told them that my device never arrived and can they send a replacement phone, I was assured that the phone will arrive at my home within 2 days. May 4th when the device did not arrived I was told that I have to speak with someone from FedEX because it was their responsibility to deliver the package.

I’m very pissed. I can’t get hold of a live customer service representative. I been trying since 2 this afternoon just to pay my son’s cell phone bill. The services suck so badly. That’s why I went to T-Mobile for everything. Not only Xfinity expensive no live person to answer your damn questions. I’m just trying to pay his bill which I thought the internet and phone bill was a together plan. Xfinity is full 💩.

I got talked into getting an iPad with Xfinity Mobile. They said it was free. They did not tell me that I would have to pay the monthly data charge. When I was charged for the data, I returned it. They kept charging me for the data and the iPad. I called them several times to tell them that I returned the iPad they then told me that it arrived damaged. I never used it. They still have not resolved the issue. I was just on the phone for 3 hours trying to understand an lady with a very heavy accent and did not understand what she was saying. Horrible customer service.

A Xfinity customer since 2010 and Xfinity Mobile customer since 2019. Been trying to add a line for my son! We have 3 lines and paid off iPhones never late and 750 ish credit score but after many tries and calls and chat Xfinity will not allow me to add a line. I am so disappointed with Xfinity customer service it's pathetic! I will not recommend to anyone.

I was lied to about a promotional deal Xfinity Mobile offered me to transfer my cell phone service to them. Because I am an existing internet customer, they told me if I bought a new iphone that I would get 1 year free line service, meaning my bill for the first year would only be for my iphone payment. Xfinity did not apply this promo to my first bill.

Recently, an Xfinity saleswoman convinced me a deal on mobile service if I switch to Xfinity Mobile. The deal is unlimited call, text message and unlimited data usage. But when I read the agreement carefully, I can't find the unlimited data; instead, it is 1GB data only. The servicewoman was surprised too. She resent to me another agreement. This time it indicated unlimited, but the monthly cost is $40/mon, much higher than previous agreement stated. Furthermore, the new phone will be charged for $11.18x24month=268.32 which is I wasn't told when I read the agreement. I have cancelled it all.

I got an iPad in October/2024 which I returned. They did receive the iPad, but still charged me for service. I never took the iPad out of the box and I did not activated it. I called on November/2024, they agreed with me and verbally gave me the credit but never on the monthly statement. In May/2025, they are still charging me for service. I called today May/23/2025 I have been in the phone for 1 hour and 37 minutes and the operator agreed again on giving me credit for 8 months of iPad service. But the operator left me on the phone and went to break or lunch, she is not answering no more. She said that they are in the Philippines. Customer service is horrible. Do not buy from this company.

I am only giving 2 stars because of the person at the Xfinity store who finally helped me get my transfer pins so I could say goodbye to Xfinity for ever. My experience, overpriced, slow wifi. Terrible support and horrible travel plans for mobile. All I guess is ok until you have an issue and that is when the pain starts. Would avoid.

I have been over a month with poor to know service. I contact Xfinity mobile and the assistant takes me on a ring around the rosy ride and it takes many tries to get to an agent to fix my issue. The time that Xfinity wastes of mine is unacceptable. The service is so poor that the phone won't even recognize the call and goes straight to voice mail. Next my voice mail fills up without my knowledge. I am lucky to get two bars but it goes to zero. It's absolutely horrible service and I have to say it's been months as they told me it was my sim card which we replaced and it did not do diddly squat. All they do is guess I think as it never gets corrected. It's sad to say my cell phone service worked better 20 years ago then now with Xfinity. Now al I get is glad handed, like today I will be waiting at home 7 hours for the tech.

I've been with Xfinity Mobile for a few years without any complaints at all, and satisfied with their inexpensive plan. However on April 26 (25 days ago) I bought a new iPhone which according to FedEx for damaged in transit and it was never delivered to me nor back to Xfinity. Xfinity charged me $126 which hasn't been refunded. I chatted with them on April 30th, and a customer service agent said he could sell me the phone again but he has to add another line for $43 per month total cost for phone and line. I accepted and later discovered it was going to be $88 per month instead. When FedEx tried to deliver I rejected the delivery.

If I could give negative stars I would. I was baited into signing up with the false promise of a $200 gift card they never honored after over 5 customer service calls. I have the most basic cellphone plan with the bare minimum in data. They've jacked my bill up to $67 a month. Customer service lied so many times about saving me money and giving me the $200 gift card. They even supposedly credited my account with that, only to charge me the same amount every month and not use the fake credit they claimed to add. Overpriced for what you get. And the absolute worst customer "service" because everything I was told were false promises. Xfinity Mobile is absolutely the worst phone service I've ever had. Felt like I was dealing with the Wolf of Wall Street of phone carriers since lying to customers seemed encouraged.

I tried switching my number from Xfinity to AT&T and spent 3 days being bounced around on phone calls. No one could give me a straight answer, and I’ve since heard this is common with Xfinity. A manager even got loud with me and said I’d have to wait a full week without a working number. I eventually had to give up and get a new number with AT&T. Extremely frustrating. Do not recommend Xfinity Mobile if you ever plan to switch carriers.

When I moved I called to have my Internet service transferred. Once I set up my internet I had no service, so I called Xfinity. I was on the phone with a foreign lady for quite some time, she could not find my new address, and said that is why the service was disconnected. She put me on hold twice, and finally another man picked up, he was in Connecticut. For all of my troubles, he offered me a free phone which I declined because I had a phone, and a very low bill. He then offered me the free phone with a year of free service, after explaining that the phone was the one I have, only newer. I said okay and paid the taxes for the free phone. A month later My card got charged for the free phone service.

I'm truly enjoying Internet services with Xfinity -Comcast, however the mobile service is so misleading, I'm happy that I didn't transfer my main mobile service to Xfinity Comcast and simply just tried Xfinity mobile by getting a mobile phone separate, I'm total unsettled with the fact that Xfinity has not put warranty on my phone like I've requested, I have had mobile service with Sprint-T Mobile for over 25 years and would never not have my phone covered on warranty, why am I having so much issues getting warranty on my phone is a huge concern for me. I've called and spoke to two representative about the matter the second representative said there was no warranty on my mobile services.

I signed up for Xfinity mobile against my better judgment and have been paying for it ever since. I am being charged for a service I never activated. I returned the phones via FedEx back on March 1, 2025. Xfinity mobile sent me an email stating I would be reimbursed after they charged me $335.02 for the so called "free promotional phones" that was sent to me. My bank credited my credit card after I disputed the charges. Xfinity mobile credited my credit card but then reversed it once they realized I disputed the charge. I was ok with that because I received my money back through my bank. I thought the issue was resolved only to find my credit card charged $389.02 from Xfinity mobile on April 17, 2025 for the phones and first month's service? I've called customer service only to be told that the free promotional phones are an issue again. The phones were returned and received by Xfinity mobile on March 1, 2025 in good condition, I received an email stating these facts. WHY IS XFINITY MOBILE BILLING ME??? I've tried to get an honest answer but to no avail.

I got a new line in a promotion, and I was eligible for $50 if I kept the line for 60 days. I have been waiting for more than 90 days and haven't received any, not to mention the bad, unknowledgeable customer service they have. They just give you false promises, and it seems no one knows their job.

Xfinity overcharged us for 20 months — nearly $870 — for a fake third phone line that we never signed up for and never used. When we finally caught it and contacted support, they admitted it was their error. They said we’d get a full refund. But guess what? After wasting hours on the phone, getting transferred endlessly, and being treated like liars, they turned around and said: “We’ll give you $200 for 6 months — take it or get nothing.”

I switched to Xfinity Mobile from Verizon. They promised to pay off my husband's phone ($366). They said send the Verizon bill, I did twice. I ended up having to pay it off when I switched. Still have not been reimbursed 3 months later. Customer service is terrible when you can talk to someone. They do not resolve your problems and try to sell you other stuff. Now I have to deal with dropped/failed calls from my home all the time.

I switch mobile service from Verizon to Xfinity in december of twenty twenty four. There was a promotion bring over a line and get a hundred dollar electronic visa per ly. It has been since December and I have not yet received my electronic visas. And every time I call, I get the run around and now I'm being told they can't honor that. I've asked for supervisors or someone an authority who can help me? And they keep telling me we did an incident report, and someone will call me back and that has never happened. This is now may, and I'm still without my promise visa cards.

Overall service and cost are OK. New customers get better deals than loyal old timers. My most serious complaint is the Global Travel Pass. I paid for coverage in Australia and New Zealand. I got confirmation that the pass had been initiated. When I got my bill I was charged hundreds of dollars for call out of network. There was no notification that I was out of network and Xfinity was unable to explain why this happened but was unwilling to provide a refund. I will never use this again. Any savings I have gained were wiped out by one three week trip.

A year after canceling my mobile and internet service with Xfinity I started getting emails from a debt collection company of a 102 debt which I paid Xfinity in full leaving my account balance at zero. Getting through to customer service is almost impossible and then when you do they tell you they can't send your receipt or an email with the account details because the account is no longer active. They didn't say that when they took my payment. The reps confirm that the account has been paid off and tell me to drive 40 minutes to a Comcast store to get a receipt. That is insane. I will never recommend their service to anyone and will be reporting them to the BBB.

I had to purchase a new phone with Xfinity but two stores I visited did not have the model phone I was looking for. Went into a local store because of a technicality with my service. They could not help because of the technical issue I was encountering they could not help. They were able to help order a new phone but it would be shipped to my home by Friday. Friday came with no phone and no communication on when my device would arrive. My wife and I tried calling Xfinity to request a supervisor to resolve the issue but never talked to a supervisor ever. Every time we waited at least 20 minutes before the call was dropped. We called again to talk to a supervisor but the call was disconnected at the 20 minute mark. This happened 4 times Friday evening.

Trash customer service. Nearly impossible to get anyone on the phone. Lied about the promotional deal price. When I canceled they charged me full price for the last month stating since I canceled service the promotion no longer applied. Also had to pay for shipping on the returning of my internet equipment or had to drive it and turn it in myself which was nearly a 2 hour round trip. Worst experience I've ever had with a company.

Don't do it! I purchased two phones. One of the lines were disconnected because it was not being used. I was paying for the phone with my monthly bill.. After paying for the phone, my bill went back to my original monthly payment. One year later I was charged a huge amount for the phone that was disconnected. Customer service could not explain why they stopped taking the payment out with my monthly bill.. I was told that the huge amount would be removed only to check my account seeing that I was charged anyways. I would not recommend this carrier.

Xfinity Mobile Review – I Wish I Had Read the Reviews First. If I could give zero stars, I would. I truly wish my husband and I had read the reviews before making the mistake of switching to Xfinity Mobile. This has been hands down the worst customer service experience we’ve ever had with any company, period. For the past two weeks, we’ve been given nothing but the runaround. Reps have lied to us repeatedly about our bill and insurance claims. Every call is the same frustrating cycle: they keep you on hold, repeat the same rehearsed script, and say, "We apologize and will be crediting your account." They even told us they’d send a replacement phone free of charge and gave us a tracking number… But surprise, nothing ever ships.

Was told I would get great service by switching to them but had nothing but problems. Had to go back and forth to Xfinity store and was told it was my phone and not the service. Total terrible customer service,.

These guys are liars. They offered me a free phone and $20/Month plan. I said no, I don't want it (Twice) he kept offering me more deals, like unlimited data, and a free trial of one month. I finally said ok. They sent the Phone and started charging my Credit card. It was $32/Month and said that if you use more than 2GB data is $20 extra each GB. I never used the phone, never switched my service. Asked them to please send me a return label and I DON'T want this phone. They didn't ever send it. Called over 10 times, spent an hour on the phone each time. They kept charging my credit card every month for services I don't have. They Won't help me. Every agent I have to retell the story and never get any results. They lie to me so much. I would never recommend Xfinity Mobile. I have told all my co-workers and family to never use these guys.

Please Note That Xfinity NOW Mobile Service is a separate subsidiary under Xfinity, but the service seems to be outsourced to a third party—I’m still not sure who exactly. Their technical support has been absolutely terrible, and it turned out they were unable to transfer my original number (something I only found out afterward). I had no choice but to go to the store in San Mateo for help, but the staff were unwilling to even try to resolve the issue. They simply kept shifting the blame, which was incredibly frustrating and disappointing.

It's a scam. They offered me a free phone. They said I only had to pay $13.99 in taxes. I called twice to make sure it was all true. Now they are charging me $72. I told them to return the phone and they said no more. They put me on a two year contract without my knowledge.

Recently, I try to use the mobile hotspot while I am at my sister's in law home (outside the house) and her home is about 3 mile away from my house and I can't connect to the network I did try to restart my phone and reconnect to the mobile hotspot for my ipad and no way you can connect/use the network. And, try it to different location at my doctor's office parking lot (about 10 mile from my home) still can't use it. Very bad, very bad network. I am NOT RECOMMEND to use it and hope my 2 years contract go by fast.

Xfinity Mobile has been the worst phone carrier experience of my life!!!! Constant service and connection interruptions and problems. Numerous calls made to their tech support each month about the consistent service problems with no effective resolution. I experienced 10 straight months of service problems and then billing errors. They constantly charge for fees and services that you don't have and you have to call sometimes 5 or 6 times to address the same concerns before anything gets corrected or resolved.

I have spent the last two nights on hold trying to add the global travel pass. I was told it was added last night that was a lie. I attempted to add the global travel pass from the directions given to me by the Xfinity assistant. If it doesn’t work, they keep trying to reconnect you to the Xfinity assistant who’s gonna give you the same useless directions so I googled it. I was in the correct space and it kept saying error. Try again in a few minutes. I ended up back on the phone with Xfinity and after being on hold for 32 minutes I hung up the system online has issues and the staff you speak to in person or not sure what they’re doing. I’ve done this with Verizon?? many times and it was completed and easy to use within two minutes…. I guess you get what you pay for & I’d rather pay more to not waste my time!!!! I do not recommend switching to Xfinity unless you have all the time in the world.

I have been a Xfinity customer for 6 years, 2 years ago I switched from Verizon to xfinity mobile. Outsourcing customer service is the worst! My account has been so messed up, I've been told 30 different things, my phones have been suspended multiple times due to "false extensions" then getting charged fees for that and having to pay two months of bills. We went from $120 a month to $260 a month. Never again.

Guys, do not accept NOW mobile services. I know the deal sounds sweet but when you run into problems, there's no customer service line, only a chat via the app and in the chat itself, the agents respond whenever they feel like it. Been on the chat for like 9 hours on a Saturday. One agent exited chat as soon as he saw it was still me lol. Frustration since day 1 of getting persuaded into NOW mobile while on the phone with Xfinity for a different issue. Didn't know I was making the greatest mistake and now I seem stuck with it. I currently cannot make or receive calls and texts because my line is on "pause" and there's no way to pay for it via app because it says I don't have a NOW line.

This mega company is a real piece of work. For 30 years I have been a customer and supported them. They never give good service and are not flexible at all. Their cost is high and the service is low. I can't afford to feed my family with this crazy inflation. This company forgot who got them here and will see their customers leave. I am going to try Mint Mobile to see if I can save money. I also don't need a smart phone anymore. I am tired of playing their game. I going hiking now.

On 3/24/25 I called Xfinity to cancel my internet service due to moving. This was taken care of and then I asked to be transferred to Xfinity Mobile so I could order a new phone for my existing line so I could just replace my current phone. The representative said she could order the phone for me but when she tried the order would not go through because my internet services was cancelled. She stated she would need to reactive my internet service to place the order and then deactivate it again. During this process I also updated my address to my new address which she confirmed the new phone would be shipped too. The total for the order was $46 (because I did the payment plan for the phone).

I moved from T-Mobile to Xfinity, four lines. The experience of moving the lines over has been a nightmare. Getting support is a nightmare. I tried using the Chat option and was transferred to another engineer every 30 to 45 minutes. Took a week and they never solved the issue. I never thought their support would be this bad. All calls are handled by an Indian team that is not properly trained. You will never talk to a level 2 or Level 3 engineer. When they can't solve it, they will hang up. With tough problems DO NOT use the chat, it is worthless. Call them using the number and try to get someone to answer. Almost a month and my lines are still not correctly showing up in my bill. If I knew Xfinity was this bad, I would not have switched.

I wish I could give 0 to Xfinity Mobile. Took forever to call to xfinity mobile customer when you need help. And don't never ever try to chat with agent. Every agent is different solution. Not like other carrier. Signal is weak. Even they give you a good price and promotion. NEVER EVER USE Xfinity Mobile.

I was lied to by an Xfinity agent about a promotion for a free iPad that they were trying to bundle with internet services. After my first bill, I learned that what I was told was not true and asked to return my iPad. In addition to the lies, it is a nightmare to navigate their chatbot customer service. If you have a choice I would recommend avoiding this highly unethical company that has disdain for high-quality customer encounters.

Well when I 1st got them they said they had service everywhere. I found out 2 hours later. Because that's how long it took me to finish to a point where they couldn't go any farther. I then found out that there was no service at my house which made them useless. Then they wouldn't let me transfer back to ATT. I had t to go to the store and finish activation before I could even leave them. They gave me a pin number which was no good. I called att and they couldn't get my humber back because the pin was no good. I dealt with them for 2 months. Had to get another phone for my house.

Xfinity mobile and Xfinity cable and internet are one of the worst companies around. The prices are outrageous and they do nothing but lie just to get you as a customer and steal your money. Their customer service is absolute garbage. The calls are sent out of this country so you cannot understand a single word that you're being told. If you are able to understand what they are saying and most likely you're being told a lie anyway. They will make charges on your card that are not authorized and try to act like they had no idea how it happened.

Xfinity upsold me to move my 6 lines from Verizon to Xfinity. I advised them that 2 of the phones were not in my possession because they belong to my parents who do not have Xfinity and cannot get it where they live. They proceeded to cut off all my phones to transfer. It was very difficult to get any connected and when I called back in, I was told that the 2 phones couldn't be connected. To move back to Verizon cost $150 in reconnection fees and this also forced me to pay off 2 phones that Xfinity said they would pay off with the transfer.

I used them all of 10 days. Dropped calls, limited connections and delayed connections. Now three months out I have call every month to tell them to stop billing me. So bad I had to cancel my credit card and now I don't know the number it was attached to they refuse to help me. I wrote a letter to corporate today. We will see how that goes.

As an X-finery mobile subscriber I must admit they are a great value piggybacking Verizon Wireless cellular towers. I only wish them to have one extra feature for their international data roaming which in my opinion needs to offer two data features. A 1.5 Gb daily data roaming service and a 30-50 Gb for international workers. Otherwise I myself can just turn the phone to airplane mode or use the daily $10.00 on that particular day if necessary. Otherwise I can’t complain about the phone price of service. It works great.

I just wanted to let you know I've received excellent service at the Xfinity store in North Wales, PA. I had a problem with the bill + they've fixed it and helped me within 5 minutes. I also had bought a phone there too which I receive excellent service and I also get service for cable. Which I've been with them for over 18 years. I highly recommend that you come to the store. If you have a bill problem or wherever the problem is, do not call the customer service. They are not worth a darned call. Come to Xfinity store instead. I used to be of Verizon customer in Montgomeryville. I received horrible service. I receive better service in North Wales PA.

There is absolutely no customer service support (not in the store, not online, nowhere...) for the NOW program. If you run into any kind of issue, you are out of luck. Luck. Your only option is to cancel and it's an extremely frustrating process. Beware-the AI, customer service chat, will straight up lie to you.

Zero stars is my actual rating. I terminated my internet due to poor performance, I got extra charges on mobile services due to internet cancellation. Called to have refund as those terms were not communicated to me by Xfinity. They refused to refund $200 for 4 months. In sign up they advertised cancel and time no strings attached. Deceptive advertising!

I wish there was zero star option. Horrible customer service. You only scripted answer to everything: "I am very sorry", "I am also customer so fully understand". "I can give you $10 credit", "You are loyal customer for 18 years," "Thanks for your loyalty"... They do not even listen to what you are saying. I was billed over $200 additional because of glitch on their side but they refuse to even understand. They are only authorized to give $10 credit no matter what the issue is. That is all the training they have.

I'm a long time customer of Xfinity internet and cable TV and initiated a chat session on the xfinity site with a live agent to see if I could somehow reduce my ever increasing monthly bill. The agents (Komal & Gouray) offered me an outstanding deal, "I can help you reduce your bill from $240 to $180 for 500 MBPS speed, which includes modem rental. You'll also receive Xumo with more than 300 live streaming channels, NOW TV with more than 125 channels, access to Apple TV, Netflix and Peacock Premium. Additionally this deal includes a brand new iPad 10th generation". I agreed and a few days later received a delivery of a brand new iPad along with a SIM card, within minutes my phone started blowing up with calls from an alleged Xfinity agent telling me that if I activate the iPad I would be charged the full price along with the regular monthly service charge for the mobile service.

These people charged me for 4 months without rendering any services to me and have refused to refund me even though I didn't nor could I use their services. Adam the manager assured me of this. Save your money

If I could give Xfinity Mobile zero stars, I would. This is by far the most incompetent, unreliable, and downright malicious mobile service I have ever dealt with. Here’s why you should run—not walk—away from this scam of a company:

I've never had such a terrible experience. It all began back in September 2024 when I ordered a new iPhone through a trade-in offer. I was supposed to pay about $16 a month for the new iPhone after my old iPhone was accepted. I sent them my iPhone 13 Pro Max right away. According to the tracking number, they received it on October 1st. However, my trade-in page kept showing that it was still "on its way."

Store experience just fine. However, the Xfinity mobile customer service leaves much to be desired. We ordered new phones and they were shipped to the wrong address. We notified customer service about the mixup and were assured the correct address was then submitted to FedEx. Apparently FedEx did not get the new address and once again I contacted xfinity and was assured the address had been changed. Xfinity told me if the phones did not arrive at the correct address the 3rd day, my order would be canceled.

I was intrigued to try Xfinity Mobile as they had offered a better price than Verizon and said it ran on the same service. They offered a gift card per line. However, I wasn't 100% sold on it but the sales rep said he wanted to get me into the system as promo was about to expire and to not worry I had time to make up my mind because I would not be charged anything until I activated my phones. 100% lie. I have tried for months to get this cleared up and to no avail. No one calls you back, then say they put a supervisor on the line but send you into automated system. As a business owner myself, I would NOT recommend their services at all. Run away from any offers, as they don't stand behind their sales people or their services.

Customer service is a bunch of curry munchers from India that will cut your line if they feel offended. DO NOT go with Xfinity Mobile unless you don’t need your phone at all, it should be federally illegal for them to operate in the US.

I have been with Xfinity Mobile for over 2 years now and never really had a problem, up until I decided to try and upgrade my device. My payment record with them is solid as I am on autopay. They told me I had a ZERO credit score (not), ran my credit and said it was still ZERO. They then told me to call the credit bureaus, after much hesitation and frustration, I decided to call. They informed me that they don't report cell phone bills, only credit cards. Called them back and even chatted online with a nice rep. from Florida.... At the end of the day, no one can help me or find a solution. So I guess I start looking for a new service provider (oh when I told them I would leave them over this, there was no "let me see what I can do" or "wait, let me get a manager on the phone for you"). Sad!

I was promised a discount as a result of being a veteran. They billed me full price instead. Reaching an actual person that speaks English has been impossible despite many hours of trying. You would be better off with almost any other provider.

I will give it zero a star if I could. First of all they promise $200 gift card after 3 months. I heard the service for a year now and still no gift card. I've tried call, email, chat and nothing and second their service is the worst of all. Terrible customer service too. 😡

I have been trying to get an issue resolved for over 21 business days. Today 1/29/2025 I have been waiting to speak to a supervisor for 2 hours. Then they hung up without talking. Now I am on hold for anther hour so far. Just to get an issue resolved. I have talk to 20 something odd agents and gone in 2 stores to get this issue resolved since 1/05/2025 and now waiting this long for a supervisor to try and help and getting nowhere. Other family has been adding me to leave my over 2 year loyalty to them. Now I am thinking they are right. This is unacceptable customer service.

X-finity Mobile started out being a great mobile service provider, not sure what happened. However, the customer service department failed to resolve my situation from March through June. All the reps were very courteous and attempted to be helpful, only to come to a certain point and did not know how to handle the case. Therefore, my case ended up with a collection agency unnecessarily. My bill was always paid promptly. An issue occurred when I attempted to switch over to a promotion, 2 free phones 1 service payment. The issue still not resolved. Collections department unable to handle. My credit took a hit that it was not due. Would someone please review and reach out to me with a feasible solution. Hats off to the reps who attempted to help me. Thank you.

I do not recommend this mobile service. I have been without service for going on 3 days and the advance tech team can't even help. They said they have sent it up to another team. I broke my phone, received my replacement phone from their company and they can't even connect it. I been with them since November and been on the phone with them at least twice a week trying to see why the service not working right. I work with my phone in the field and have children that drive themselves to practice, if anything happen he can't get in touch with me. I have missed work 2 days. Save yourself some time and money. I spent $700 coming over here but I can't stay because the service is not good. they need more experience.

Xfinity Mobile carries on Xfinity Cable's notorious terrible service and inconsistent ability to fix issues. We subscribed to Comcast Cable for many years. Always dreaded calling for help having our two accounts confused and service mixed. When a fiber optic option showed up we removed the Xfinity service in favor new improved internet (happiest day of my life). I was passed through 3 sales persons who tried to convince me to stay and tried to find a plan that could compete to no avail. The last question was could they offer me cell service. We travel a lot so the offer of $30/Month for unlimited data and 5G hotspot was interesting, allowed us to keep our landline number. I have spent at least 6 hours on the phone trying to get call forwarding to work. That never was accomplished. Now I receive a bill for $95 so today I am canceling the last involvement with Xfinity,, simply the worst company we have ever worked with.

So NEVER AGAIN! This is the worst cell phone provider I have ever had in my life! They seem to try hard but they always seem to fail badly, the service is bad! The customer service is terrible!!! The cost is horrific! They are surcharging me $25 a month on my cell phone because I moved and no longer have home service with them, TOTAL RIPOFF!@ They have taken advantage of me at every turn!!! I have wasted countless hours on hold they are the worst of the worst! NEVER AGAIN! AVOID AT ALL COSTS!

Do not use Xfinity Mobile! I have been trying for several months and over the course of several calls to get them to stop charging me for an Apple watch I moved to another carrier. Took almost 45 min to get a real person on the line. I was assured I would not continue to be charged and the account would be credited as it is closed! I just got another bill. WORST PROVIDER EVER!

Xfinity mobile is not bad but not great either. I have more deadzones with Xfinity mobile than I ever had with Straight talk. The only reason I don't go back to straight talk is that don't feel like going thru getting new sim cards and everything you have to go thru. The customer service at xfinity mobile is terrible. It is apparently outsourced to other countries so it's very hard to understand them. I paid my phone off in the middle of a billing cycle. Then when I paid that monthly bill which included my phone payment, (so I paid an extra phone payment but they refused to give me a credit for that. I spoke with Gabriel first and he was very rude trying to overtake me instead of listening. Anna was much nicer but could not get her to understand my question. She kept insisting there was no credit.

Xfinity Mobile was fine at first and the pricing was good. Then I committed the grave sin of moving and they couldn’t handle it. I was being billed at my current address but I was also being billed for the account at my old address. I couldn’t access the lingering “ghost” account through the website and first tier customer service agents couldn’t see it either. I would get emails saying I was being billed, it would come out of my bank account, and I couldn’t tell what it was for.

Returned free phone in original packaging and packing. Called for several months after not receiving credit for device; customer service couldn't say device returned but didn't credit. Nearly a year now they say device defected. Unreliable and untrustworthy. Liars

I have been Xfinity internet customer for years and had contacted agent to price increase, the agent scammed me from switching to Xfinity mobile from mint quoting a lower price, after couple of billing cycles and double the charges, had contacted agent to cancel mobile service clearly mentioning that I will be switching back to previous carrier.

Terrible customer service! Brought my own phone in and not all calls are coming through while on the phone. Reps are inexperienced and conflict with each other. The standard of mobile service does not match their cable and internet service.

I was an Xfinity customer for internet, TV & Mobile. I moved out of their service area. So I had to cancel my service. According to their own records, I Canceled my service on Nov 29. 2024. I took my equipment back to them on November 23rd 2024. They billed me for my Mobile service $63.98 on auto pay. However, on January 6th 2025 they billed me again $73.65. They claim it's my last bill. That I still had my second line until 12/16/2024. It's my personal opinion that Xfinity stole $73.65 from me. They failed to Canceled both mobiles on November 29 2024. They claim that I only Canceled one number.

Why is there no option to provide zero stars? An option to play a bright red neon flashing light to warn people. Just as my previous stars in the service provider hall of shame - I would put Xfinity even worse than Aetna. Which is saying something. They disconnected my line when I had IN WRITING only asked for the process to cancel and how the billing would proceed. Rather than provide answers their “customer service” agent disconnected my line. I lost my number. Service and internet for the majority of a month. I have now cancelled my contract thankfully so hopefully will never deal with these clowns. But they never refunded my monthly charge (70$+!) despite fully being aware of their disconnection. I was able to get my service back after about a dozen exasperated calls. Absolute scam.

Xfinity Mobile was a major disappointment!! Their prices are somewhat competitive, but their customer service is a horror show to get to a person!! I wanted to move to another carrier and it was a nightmare!! 2 months!! Hours on the phone!! Wrote to main office and they were no help!! They think we work for them instead of the other way around! I’ll never get another phone contract with them!!! Terrible service!! A few techs were nice, but still got lost in the shuffle.

Nightmare getting service switched over! I switched because 1) they offered me a $100 gift card (right before Christmas), and 2) I thought it would simplify billing since I have them for WiFi. Huge mistake, customer service is poor, I keep losing my signal, and I have to wait 16 weeks for the Visa gift card.

I am an Xfinity internet and cable customer who switched to their Mobile. Since then I have had nothing but problems that have literally triggered migraine attacks; I even had to deal with an issue after they took money out of my account while I was under anesthesia for a procedure. Their customer service is the problem. Getting a live agent is difficult, but when you do, they constantly try to upgrade you to new phones. But they often don't know what they're doing. At one time, they had me registered for THREE lines when I only wanted one. They endlessly push this. This cost me a lot of money, time and stress to straighten out.

Xfinity Mobile is lying to you!!! We just changed from Verizon to this company and they told us we would get the IPhone 16 if we signed up now, but no we did not get it unless we paid off our 15 first.

I would not ever go with Xfinity Mobile ever again. I signed up for their services. I ordered a new phone with them. They sent it to the wrong address 'cause I moved. I never got the phone. I called. They told me to file a claim, get a police report, I submitted everything to them and they kept denying my claim. Kept taking money out of my account after I canceled their service. I still got charged for a phone I never got. There are no supervisors to talk to. They jerk you around by telling you lies saying they are gonna get me a new phone then they never did. Please do not use them as a phone carrier. Go anywhere but Xfinity mobile. They are a joke, scam artist. The CEO of xfinity cable and mobile service should be ashamed of himself for having such bad customer service.

Terrible service! They mess up your order, will tell you anything to get your service then turn around and will be something totally different. There is no accountability, they mess up, you pay, period. I have tried to be a loyal Xfinity customer through the YEARS but that accounts for nothing. I want no parts of them. Not WIFI, not cable, not mobile, nothing! Just a messed up company! You've been warned!

Terrible! Never got changed over because they charged me MULTIPLE times before I even activated the service. Was never told that I would be charged even if I didn't activate the service because apparently it's a 'subscription'. A scam!!!! Will never bother signing up Xfinity mobile ever again!!!!

I was with Xfinity Mobile for just over 5 years. I am in Minnesota and the service here was excellent. No complaints. Customer service pre-covid was up there as well. Only had a few issues that were understood and addressed quickly. Post covid CS outsourcing is where things went south in a hurry. Again, only a handful of minor issues over a 3ish year period but overseas reps don't generally have the same level of problem-solving, comprehension, time-value, or efficiency skill, which makes outreach far more undesirable and often worthless.

I called Xfinity to get help activating a new phone because the way I was instructed at the store to do was wrong. I called and the rep says he can't help me. I ask for a supervisor and never got one, I was hung up by Xfinity. I couldn't believe that such a company like Xfinity treats their customers like this.

After speaking to 5 or more representatives I finally got a FedEx shipping address to send my iphone to. It turns out Xfinity gave me a shipping label for the new phone iPhone and not the old one to be returned. I found this out after I already sent the old iPhone back. Xfinity has my returned iPhone 12 and knows what happened they confirmed the correct IMEI number of the returned phone, and after talking to another support team on the phone she said she would fix the confusion and send my refund. That was 2 months ago. So xfinity has a system of taking your iPhone return and never reimbursing your money back. That's criminal in my book. I hope someone reads this and doesn't get their phone stolen by Xfinity.

It’s a scam and will start charging you dollars without even using the mobile services. Be careful and do not provide any details to the phone agent. I got charged 60$ for 6 months without using any Xfinity mobile services.

I am a new customer and already extremely displeased with the customer service. I originally just wanted to move my Internet service to my new address, but the gentleman I spoke with informed me of a "terrific deal" that I couldn't pass up where I would only pay $4 dollars a month for 2 lines of service for the next ten months, if I switched to Xfinity mobile. I followed the instructions the gentleman gave me to port my existing numbers, but the next morning I had no phone service whatsoever. As I couldn't make any phone calls I spent two hours with someone in chat who attempted to help me, but ultimately said he couldn't port the numbers and that we would have to get two new numbers. I checked on my bill a few days late and I was being charged for 4 phone lines. The two old numbers as well as the two new numbers. I called customer service and spent an hour on the phone with someone who assured me that they had everything taken care of.

I was sold Xfinity Mobile when I upgraded my home internet service, and signed up. I have T-Mobile at $60/month. My Xfinity bill would have been $26. That's a significant discount to me as I am a 68 y/o retiree. So, when I realized that T-Mobile was gonna charge me the remaining 4 months on my phone all at once, I decided (within 24 hours) to cancel/not move forward with Xfinity (I hadn't even received the Xfinity SIM card yet). I called CS, explained my sitch and they canceled the service.

I have had Xfinity Mobile for almost two years and decided to leave to go back to T Mobile. My phone is paid for and they would not unlock the phone. I called it and the lady told me it will be unlocked in 10-15 minutes. Once it did not unlock I looked at the reviews and for Xfinity Mobile they give you the run around and hassle. So I called and asked to speak to a manager and her name was Sandra. Which clearly does not like her job just loves the title. Did not help whatsoever and told me they sent it to be unlocked and they aren’t able to. Which makes no sense when the device is paid. I will not be returning back nor use any services with them.

All I want to say is Xfinity Mobile is not worthy. They never offer 5G but they do offer 4G light and intermittent internet connection. I always have "LTE" network on my Galaxy S23 phone since I switched from T-mobile to Xfinity. I visited the local store three times for this issue. None of the problem is resolved. Every three or 5 minutes the video I watch is stopped, and the GPS I'm using is lost. They shouldn't lie this much for me. Absolutely bad service.

I had used Internet Essential for PC and phone. I moved and not my choice, could not use them for internet provider. My phone bill was $27 a month. Since I was not using Internet Essential (was not available to me) phone will go from $27.00 a month to $40.00 a month. I stayed with their phone. Without telling me, my phone bill went up to $ 73.50 a month. They told me due to not using their internet. I told them, that I was told by their employees, price would be $40.00 a month, as I was not using their internet.

My experience from start to finish makes me want to commit suicide. Their customer service is absolutely trash. Only care about social, dob and address. Calls go straight to scam centers. I got camera set of 6 with a doorbell and didn’t check the bill till after it hit my account $1535 in cameras, shipping and handling etc. Just restarted. The service for mobile sucks. Super slow everywhere and depends on WiFi to have fast speeds. I do have internet services and it’s okay. Download speeds are not that great. Trust me take your service, money and time somewhere else. Endless you like dealing with headaches and random blackouts with service.

Scam Artists- I called into Xfinity to get internet. The salesman gave a great pitch on including Xfinity mobile in their spiel that made me want to start a slow rollout of transitioning my lines to Xfinity. After one month of service with one line, I was lied to 5 times about what I was sold on one line. I was told the phone would receive a monthly credit... They lied. I was told the service would be discounted because I had internet... They lied (no discount). I was told by the store that my phone was set up correctly and I did not have to do anything... They lied (supposedly a number had to be ported over that I was in the store to do and they said it wasn't necessary).

Xfinity Mobile runs on a cheap network and when something goes wrong it cannot be repaired. Their so-called third tier support group I won't insult the engineering community by calling them engineers. Must not really exist because in 7 years and they never did one thing they were supposed to do. Xfinity people are the worst people I have ever dealt with. Their system blows and they are impossible to deal with.

I switched my mobile cell service 6 weeks ago from Verizon to Xfinity. I never had any problems with my phone until I switched. From that day my cellphone has not worked correctly. Calls dropped, I couldn’t hear anyone, and they couldn’t hear me. Texting worked, and I could get emails, but my apps weren’t working properly. About a dozen times I called them to try and fix my phone. Every time they said the phone was fixed the phone worked worse than the time before. In the past two days they have added 4 e sim cards. Everything that could be done was done. Now the phone is totally broken.

Do not trust any Xfinity Mobile agents, I had never been so lied to, I called them to see what offers they have as I just wanted to upgrade my phone. They found a great deal. They will not affect my plan and as I have asked multiple times no additional line will be added, just a temporary until the new phone comes and the transfer is complete.