Xfinity Mobile Reviews

This is the review for Xfinity Mobile $200 Visa gift card. If purchased new phone and activated new phone number please purchase your phone somewhere else since I am being promised this gift card since November/2018 and review is written in March/2019 just told they’re still processing it and it will take additional 2 weeks. Keep away from this company. Thanks.

This carrier is so backwards it makes no sense. I was eligible for an early upgrade. I went online to upgrade my phone. Online I picked my phone was told it would be 43 dollars. I was ready to checkout. However it prompted me to pay 75 dollars to pay off my current device. I did, after that I resumed my purchase. The price for the phone I wanted went from 43 dollars to 999. I called in and was told it was due to my credit. Keep in mind I did not have this trouble when starting service and I've never missed a payment with them and my device was now paid in full.

My account went behind, they will not work with you. They do not offer partial payments or a payment arrangement of any sorts. Times are tough with the government shut down and everything. Being such a large company like Comcast you'd think they would help you out a little. I wasn't asking for a discounted rate or anything just if I could have my phone service not suspended until I pay this Friday.

Do not get their service. They do not help their customers. Their representatives suck. I've filed a claim on a device and received the new phone and that was also damaged and then I had to send that phone back in order to get a new phone and go without my phone and then had to do it all over again. It sucks cause I couldn't get no help how many times will I receive a new phone and how without a phone just to keep giving them my money. No way I'm canceling my account. Xfinity sucks. Do not get their service.

I have tried to unlock my phone and payoff the remaining balance to switch. It has been a week and I am getting a different answer each time and still the matter is not resolved. My wife's AT&T got unlocked in 24h and the service was excellent. I feel bad leaving AT&T but very happy to get rid of Xfinity Mobile whenever that happens.

I've read through many of these reviews and many of the complaints would have been avoided had people read the information Xfinity readily provides online. $35 restocking fee. Cannot change billing date; it's bound to billing cycle... Why? Because it's a monthly data plan... not a 31-day plan then change it to 45 'cause you need 15 more days to make a payment, then switch it again to 20... You're billed $12/GB per month, you can't change the cycle to cheat the system. Rep claims the phone is the cause of dropped calls, poor wi-fi. Customer swears it's not the phone. He knows it's not the phone... very next paragraph complains how much he was charged due to A BROKEN/CRACKED screen! So yeah, it most likely WAS THE PHONE CAUSING THE ISSUES!

Still regret the day when I thought of ordering a device and service from Xfinity Mobile. On Dec 26th, I ended up ordering 2 devices due to inaccurate information provided by their agent. I was asked not to accept the delivery of the one I wanted to return so I accepted the delivery of iPhone-7 and declined the iPhone-8 delivery (in the FedEx center). Called customer service to inform and they told me the device will be off my account in few days. Ran into multiple porting issues with the iPhone 7 which were finally resolved almost after a month with hours on phone with the Xfinity agents.

The short version, we were told by our internet technician and customer support, as well as representatives in the store that we could go with the smallest data plan and if ever we went over it would automatically switch to unlimited and charge us accordingly... Wrong. Once you go over you are charged per gig for as many gigs as you use over your plan. $45 max out of pocket each month is what they advertise for unlimited, our bill this month for only 2 lines is north of $500. We're switching back to Verizon. Hope a small windfall was worth losing customers Xfinity. Peace!!!

I signed up all 4 of my phones for the Xfinity Mobile service and, boy do I regret it!!! I was sold on switching because the salesman stated that I'd be able to use Xfinity WiFi all over my area and NOT use up data so much. He said to check out my data usage with my current carrier and compare cost. I did that and it seemed like it would be a great deal. Well, that certainly is NOT the case. I have my phone set up to join any network within reach and shut my cellular data off at home. Even though I've done this, I've been seeing a huge amount of data usage (more than ever with my previous carrier). In fact, I can have my cellular data shut OFF and it still shows I'm using data. In my opinion Xfinity is lying to potential new customers about the data usage they can expect to have to pay for. It's not fair and it's not right. Shame on you Xfinity!

Updated on 03/10/2019: 1 week later and still waiting for a transfer key. Xfinity cannot even let a dissatisfied customer leave without making it difficult. Absolutely ridiculous. Cannot wait to switch home services. That should be a journey.

So, I have had Xfinity mobile service for almost 2 years now. It's wonderful in the sense that $12 per month per gig works out great if you're disciplined. I keep my data turned off and try keeping my son's data turned off. He has been without his phone for a while due to discipline issues. There are so many Xfinity hotspots. It is usually painless. However, don't let the Verizon system fool you. It's rather slow when you are using data as opposed to WiFi. I was in the middle of Denver one day and couldn't even get service. If you travel at all good luck with that.

If I could give them zero stars I would. I've been trying to switch to a new phone at Xfinity mobile. For 2 months the service hasn't been bad but every time you have to deal with customer service you may as well forget about it. No one knows what they're doing. It's a sweet deal as long as you want the same phone for the rest of your life. In the past two months they have charged me for two phones that never shipped and have turned my phone off. All just trying to swap for a new phone. Every time you called they want 72 hours to fix the problem. It's been a long 72 hours.

Don't waste your time. We switched over to Xfinity because of the attractive prices. After 24 hours we cancelled and went back to our previous provider. The one phone we purchased would go into mute mode on almost every call. They charged us a 35.00 restock fee for a defective phone. I spent hours between phone calls about when the sim cards for the other two phones would arrive. After eight days, one arrived. I ended up having to go to the store, another hour of my time to get the one they didn't send. When I called to set up the phones, I was told I'd have to go to the store to get the phones set up. I hung up and called the Comcast number again, because you get a different answer every time you call them, and a representative who actually knew what they were doing set our phones up.

I canceled my line with Xfinity Mobile back in December. That have continued to bill me monthly for unlimited services and no one can seem to tell me why. Customer service is extremely unhelpful and I’m taking my complaints to the corporate office.

The customer service doesn’t try their best to help. My situation is a paid off phone and they won’t help me unlock it without a current account holders CREDIT CARD INFO. Yeah. BS. Paid off in full and took off of the account. I personally can’t do anything to unlock my 800$ iPhone.

I like Comcast as my cable and internet service and I decided to try their Xfinity Mobile department as I wanted a new phone. I wish I had just purchased the Note 8 from the start. But I made the mistake of purchasing the Note 9 and yes this phone is very nice but decided that it really is too expensive so I decided to exchange for the Note 9 to the Note 8 and that's when my nightmare began... I exchanged my phone only 5 days after receiving the Note 9 and their policy states that it's free exchanges within 30 days... This company charged me $350 for a restocking fee. Are they serious here...

I switched from Verizon to Xfinity about a year ago and I can say that I regret doing so... Yes I was paying more with Verizon but the customer services there were not bad... Xfinity seems to train their people to deny having a problem with service quality just to get rid of you... I have hundreds of dropped and failed calls... My bill does not show all my calls and text and every time stamp on everything is off by 6-7 hours if it is shown on the bill. I tried for months to get them to fix it and they flat out. Either denied it or at best I got some upper level supervisor to admit it is a known issue but they have no clue if it will be fixed... Don’t quit your current provider for Xfinity... Not worth it.

We drove 3 hours to an Xfinity Mobile store (Delray Beach, Fl.). We purchased an iPhone XR upgrade to our existing iPhone 6. The clerk took the phone out of the box and commenced getting it turned on. When finished he handed back the box in a bag and we left. On the drive home, I opened the box and there was no charging cord or block in the box. I called Xfinity Mobile and they said we would have to drive back to the store. I told them we were 3 hours away and could they mail it. The operator said she would have to check if they could just send me a whole new phone and me send back the original one. She said it would take one day for her to check.

While the mobile service is fine, their customer service is nothing short of totally incompetent. My daughters phone would not stay connected to wifi no matter what we did. I called for a warranty replacement which they agreed to and sent a replacement phone, we were told to use the return label in the box to return the faulty phone. There was no return label in the box, so I called customer service to get one. After an hour on the phone with a girl that could not figure out how to send a label, I was told they were having computer problems and someone would have to call me back.

STAY AWAY!! It took three different operators and a complaint to the FCC to get them to honor their "Cancel anytime" wording. It's like breaking up with someone. Their customer service reps have no clue what they are doing. And even after all this they still ask me are you sure you want to cancel. Really. STAY AWAY!!! We all pay taxes so put the government to good civil use!! Thank you FCC for all your help!

I am facing Incorrect billing issue every month and I have to keep calling Xfinity customer care for rectifying the charges, spending 30 mins every time and still the issue is not resolved.Tried chat option. Phone call till Tier 2 and then social media message. Brief overview of the communication which I had with Xfinity mobile team. Last Month, the issue was resolved after two attempts and got confirmation that it won't repeat again. "Correct. If you see any further charges, please feel free to reach out" -Amy.

This company is a joke. I can't access my mobile app or online info. I have to call at least 3-4 times a week because they keep screwing up my account. They tell me the address I gave them is not correct and none of my info for my phones is coming up. I'm paying them money every month to not know what is going on with my account. They disconnect my phones on random days and I don't have access to know why or when my due date is. Customer service is a joke. Their reps have no clue about what they're doing. They're rude and very unprofessional. I will never recommend them to anybody.

We’ve had nothing but problems since the beginning. I did my research to see what service providers work in my area because we live in a dead zone. It was either Xfinity or one other company. I spent three months researching Xfinity service and checking reviews before I made my decision and upon switching, my service has been horrible, I get dropped calls all the time in my own home and the customer service is a joke. They state they have no flexibility to change my billing date, and their text message system has such poor service that the customer service reps say they don’t receive half the messages. They should have just stuck with TV service and stayed out of mobile phones. That told me my service would be cheaper than my past provider and now I’m paying more.

I have had nothing but issues with Xfinity since we transferred to their service about a year and a half ago. The most recent issue being with an upgrade to my mobile phone. I was told online that I could transfer my number from one of my phones to a new provider, request a new sim and phone number and then upgrade that phone. Not one, but three separate customer service reps said that. We took the phone into a local Xfinity store in Acworth Ga and was informed that no that was not the case.

Xfinity being a new player in market has no understanding and planning for users who travels internationally. They do not offer a plan with higher data usages like Verizon have a plan of $130 (for 2GB data usages). If you were to use Xfinity in China, India and other countries you will pay $300 for 1 GB ($0.30 per MB). If you travel international be mindful of using Xfinity mobile services.

First thing, they transferred one of my phone numbers to another customer without me cancelling that line, then after 4 escalations on that they bricked 2 out of three phones I'm paying for through them. So I closed the whole account. They continued to charge my account for services after cancellation, and did not send me an invoice to pay off the devices after I requested it. I was promised a refund for the services and it never came.

Incorrect information by a customer service rep about switching to another carrier and porting my phone number, when I still owed money on the phone, has resulted in my phone being "locked" by Xfinity. On 12/18/18 I was told to fill out an unlock request email form, and wait up to 3 days for their response. I did this. After no response, a different rep said I had to pay the balance of the phone ($399) before it could be unlocked. When I agreed to pay it, he said I'd have to wait until I got my next bill (in about a month) because my account was closed. This made no sense!

I wish I had the time to write all the b.s. they bbn have put me and my family thru but I don't think anyone wants to hear me whine for 6 hours. Let's just say that the problem is no employee is allowed to resolve a problem if it is against policy. And it seems everything I needed fixed was against policy but their mistake. Switched to unlimited because our data use was high and they switched us back. Now that the billing cycle is closed they say it is against policy to make a credit adjustment after the cycle closes! So their mistake but I pay for it! Don't get this done to you. On top of being lied to so many time because their people have no clue what's going on. They're going to make a mistake on your account sooner or later. I am forced to go to arbitration to resolve a couple hundred dollar screw up of theirs.

I opened 5 lines of service with them. Somehow they created two different accounts. I can only access one account online. I cannot get account information for the other account. They are charging my credit card without providing me a bill. I have spent hours on the phone trying to get it fixed. Most customer service people don't have a clue what is going on. I do not recommend falling for the cheap service. It's not worth the hassles.

Horrible. You better chose another company than this one. Catastrophic customer service. They pass from one side to other and never find a solution to any problem, is the way to make you feel upset and flip the page, Specifically Cape Coral office is a the worst, the manager Erico look at your face and send with one of the representative who is going to make a phone call and NEVER will find a solution. Horrible customer service. This manager should be cleaning floor instead taking care of the store.

Not only is does this company provide the best cell coverage I’ve ever had, their customer service is amazing. They listen to my issues and are caring and always resolve my problems. On top of all that the cost of my plan including my phone is the most affordable I had.

I changed one of my Xfinity mobile line to unlimited on Jan 6, 2019 because I need to use a lot of data for a few days. At that time, the customer service representative told me I need to call back if I want to change back to by the Gig, so I called back to tell him I want to switch back by the Gig for the next billing cycle. And he switched to by the Gig immediately although it is still in the old billing cycle, it caused me have to pay $216 for the data usage. I called back to tell them they made an error, they told me that they can't do anything with that. I asked to talk to the manager, he told me that it is the manager telling him to say that they can't do anything with it, and even their manager's manager can't help me. Then I asked where I can file a complaint to, they gave me some corporate number to call. I called and that is not a number related to these type of thing. They don't really care about the customers.

My account was never actually opened as I noticed their services would not work for me as they do not include international roaming. Credit for charge on my daughter credit card took long... I had to go to the store and wait almost an hour like 5 times. Now, 6 months later after having solved and cleared this, they are back charging the card in a fraudulent way when I do not even have an account with them... FRAUD!!! And today I read other reviews with similar cases...

I would give 0 stars if possible. They screwed up and charged the wrong card and now refuse to fix their mistake! I was just on hold for 45 minutes and they hung up on me! I called back and now they just flat out refuse to help at all. Requested a supervisor, still nothing. This is insane as it was their mistake in the first place. Now I am getting emails that my account is past due and they want me to repay the money they refuse to refund! Seriously?!! Don't get Xfinity Mobile. Worst. Service. Ever.

Their marketing and website states when you are an Xfinity Internet Customer, Mobile Unlimited Talk and Text is included in your Internet Service. My service was installed on 10/31/2018 and as of today, after numerous calls, emails, store visit with Xfinity Store Manager and calls with their Corporate Escalation Dept., I am still being denied access to the INCLUDED Mobile Service I have been paying for. Their answer as to why I'm being denied this service have been numerous - but today's answer was that even though I provided written documentation, advertisements and copy of internet disclaimer - even though it clearly stated multiple places in writing that Unlimited Talk and Text Mobile Service is included, that's not actually what that means.

I am 68-year-old female. I have been used to TracFone for years. I switch to Xfinity mobile and because I don't really need to use the data when I'm out and about. I got a price of $9.99 a month for two years. The phone that came attached to that price is a LG stylus 4. Basically, I'm just paying for the phone for two years and after the two years the phone is mine and all the other services are free. I also have internet, cable, and landline with Comcast that is why after the two years my mobile phone services are free. I have had absolutely nothing but a great experience with Comcast and XFinity mobile in all departments. I am very happy about the price of $9.99. I don't need to use my data when I'm out so I turned my data off immediately when I got my phone and I don't use it. If I go to McDonald's or somewhere where they have Wi-Fi I connect to them but other than that I don't use it that is why my price is lower. I am a very happy customer. I love the phone.

I was going to port over 3 phones to Xfinity. I ordered the phones and never received them. I called back and was told they were returned to the warehouse by FedEx so they refunded my money. 19 days later I was charged again. I called and was told it would be refunded in 3 to 5 days. It has now been 39 days and I am still waiting. I have called every few days and no one seems to know what i'm talking about and 5 or 6 tickets have been created. I just keep hearing, "I'm so sorry" and "I have fixed the problem. Allow 3 to 5 business days."

Please don't take Xfinity Mobile. Their customer service is worst. They make issues in unlocking. You won't find your Xfinity Mobile account if you move your internet service. Long wait times and no resolution. Trying to cancel all my 4 lines for last 2 days but no resolution. I spent 5 hours with customer service in last 2 days. If you walk-in to the store, they don't care about your issue. Since I moved to new area, my internet account number is changed and they are not able to find my Xfinity Mobile account information but they charge every month. Worst and nightmare. Stay away. Don't ruin your life for $200/$300 prepaid cards.

First, you CANNOT have an active phone call and browse. We came from AT&T and used that feature surprisingly often, only realizing how often when we swapped to a carrier that cannot provide this beloved feature. Second, when my iPhone battery began expanding, the store pushed me to upgrade and pay full price for a new phone instead of helping me with the warranty swap. Instead, I went to Apple, and got a replacement phone through their warranty swap.

Updated on 07/31/2020: I purchased a Note 9 Samsung phone through Xfinity with the insurance two years ago. I started having problems with the phone speaker not working. I contacted Xfinity Corporate office and they refused to fix or replace phone. They said that since I still have 3 more payments left the phone is no longer covered.

Wow. I’m genuinely SHOCKED to see so many people here writing reviews critical of Xfinity Mobile when a careful reading of them almost ALWAYS makes one conclude that the issues they experienced were NOT the fault of Comcast Xfinity! Being a Comcast tv and internet customer, I walked into my nearest Xfinity Store 1 hour before store closing with my two iPhones that I just had unlocked by my then-current GSM cellular MVNO (AT&T network via another company). Within that one hour both phones’ numbers were ported over, the sim cards were fully activated and the phones properly registered into the network. The ports were accomplished so quickly largely because while I was there the Xfinity employee called the MVNO’s porting department to help speed it up.

My experience with Xfinity Mobile has been horrible. They are a fraud and know nothing about mobile services. The agents who work there have no clue about customers service. They are rude and impatient. If Comcast wants to stay on top they had better close the mobile services because it’s ruining their reputation. I got two phones from them. I guess they were refurbished phones because immediately after a week I could barely pick my calls plus, the phones were changed but the same thing. Now they say they can’t change it. I have to put my phone on speaker to hear the other party.

The customer service department is absolutely horrible. I tried to order a phone on 12/12/18, they tell you that it will be shipped in two days. I called back on the 14th because I didn't get an email and I wanted to track my package. The gentleman on the phone basically said that the phone was sent yet and it would be shipped the next day. I proceeded to cancel the order and go into the store to purchase the phone, but I couldn't get the phone in the store and nobody knew why. Four days, five calls and three hours later, I finally speak with a supervisor who tells me that there is a fraud alert on my account. Mind you that I have had Xfinity service for six years, but they have to verify my address, id and who I am.

If you have any type of issue whatsoever, you're screwed. If they tell you that you have to talk to tier 2 department, you're screwed again. The wait time to talk to tier 2 department is ridiculous, and if they offer to have tier 2 call you back instead, that won't happen either. They will never call. They don't care. Oh, but they WILL bill your account each month. I'm so fed up with them. They DO NOT CARE ABOUT THEIR CUSTOMERS. I'm looking for a different provider and never looking back. I will never recommend them to ANYONE!

FIRST IF I COULD GIVE THEM A 0 I WOULD HAVE!!! Got my modem from Boost Mobile. Got it home. It wouldn't connect to anything more than a cell phone. Support says it can take up to 24 hours to activate. Waited, called support again. They send out a tech after 5 days later that says the modem is bad, take it back to the store. The store says, "It has been more than 7 days. Call Xfinity for replacement." The rep says I will receive replacement in 5-7 business days. 9 business days later I call only to be told it hasnt been sent. It will be another 5-7 business days. They refuse to refund me per there no refund even though you have no service policy.

Comcast has always been bashed for poor customer service and, in my mind, they're reached a new low. Xfinity Mobile is fine... if you don't run into problems and then need assistance which is only available by phone (and they won't give you a return phone number or email address for you to follow up). I've been battling the billing department over some outrageous international charges that they aren't able to verify for me, and the response is more "thoughts and prayers" than service. I've placed a half dozen calls and each time receive a promise of follow-up that Xfinity Mobile immediately breaks. The pricing of this product -- its main attraction -- isn't worth it when you need to resolve a billing question and your service vendor won't help you. It's better to pay a bit more and have an AT&T, Verizon, Sprint or T-Mobile store to go into and service people to talk with face-to-face.

I was suckered in to purchase an iPhone to join Xfinity mobile. I was abused, cheated, misused and suckered. I was told that I would have this great service for less money in that I could use Xfinity "Hot spots" and save money. I was told that I could use this service effortlessly. This service does not work and I spent two weeks trying to get the service to work. I went to the Xfinity office and was told that the service that I was trying to get was not possible. I was not only a victim of Fraud. Xfinity must have some kind of system. Whenever I would call the company I would get the best service. When I tried to turn that iPhone back. The company got outright Funky, abusive, and rotten. Do not trust Xfinity and their mobile claims regarding saving you money with their data and hot spots is is a sham and a con job.

We had our ID stolen and they made us feel like we were the ones who stole it. Worst customer service I have ever had in over 50 years. Order has been canceled and we will go with another carrier. I would NOT RECOMMEND ANYONE TO THIS SERVICE.

I was planning on porting my AT&T number and my grandson's Metro number over to T-mobile, but I met a person who worked for Comcast and she said she really liked Xfinity Mobile. I was waiting for Black Friday for some deals. I opted to check out the Xfinity store and get more info. The woman I had dealt with was cold, disinterested, and not helpful at all. She did not seem to work for any type of commission. She did not offer to show me phones, to ask if I was porting numbers, did not tell me about any extra things they offered, or any Black Friday promos.

Xfinity mobile is the worst phone service. They overcharged me on a bill in September that I have already paid. When I look over my phone bill and notice it I call to Xfinity on 11/11/18 where they noticed I was overcharged 144.00 as well they said they would refund me. I checked a couple days later still no refund. I called back in to Xfinity they told me they credited my account 144.00 instead of putting it on my card. I informed them it was suppose to be put back on my card because that’s where they took it off from. I also informed them that since November I have a new card.

Tried their new text chat service to resolve having my phone unlocked on a fully paid and cancelled line. Was told by the "service" rep that I would have to reactivate my service to unlock my phone. When I questioned this, saying it seemed odd that they would not have suggested that I unlock my phone at the time of my cancellation. He assured me that he was correct. I asked to be escalated to a supervisor and told me unless I maintained a professional chat he would disconnect me. I stated I am professionally asking to be escalated. At this time he informed me all managers were busy. I offered to hold which I did for about 30 minutes and he once again said no supervisors were available but rest assured I had been given the right information.

I'm on disability for MS. I asked them to change my billing due date to coincide with the timing of my check. They insist they can't. Why can't a huge communication company do this to help their customers? All the other companies I do business with change due dates. I'm sure it's not computer issues. It's just sucky customer service. I will be dumping them once my phone is paid off.

It has been a year since I brought my iPhones over to Xfinity as a quad play and I wanted to bring my cellular iPad over as well, but they did not accept it. I have to have it over with AT&T so now I have two bills for mobile coverage. When are you going to get with it and set up cellular coverage for iPads?

I called Customer Care again today and asked them directly to connect to Tier 2 and they did and Tier 2 answered this time and might have done something which fixed my account. Now I am able to access my online account page and see billing and other info.. Still waiting to see how they will pay back the extra bill I was paying each month because of this glitch...

Long time Comcast customer to the tune of $200+/mo. in services, excited by the savings potential offered by Xfinity mobile service (i.e. $12/gig). Brought my wife's account and mine over from AT&T via new phones several months ago. Service is OK, but our data usage has gone way up despite our not having changed our habits, so anticipated savings not really happening.

I called Xfinity to tell them I need to file an insurance claim because there was a white light going across my phone when I swipe and callers were saying they couldn’t hear me when I'm on speaker phone. So they said sounds like a warranty issue. They sent me a new phone, and I sent the old one in. Mind you I'm paying them 12 dollars and something a month for insurance. The next thing I know I call in one day to pay my bill and it’s 800 something dollars. I'm like, "Why is my bill 800 dollars."

I've been with Xfinity Mobile for few months. First hiccup was I was told they could bring my old phone number over, once I received my new phone I'm told "NO CAN DO". I recently went to South Africa on a philanthropy trip. Prior to leaving I checked on international services. I enable the services on October 3rd, traveled 24 hours arrived on the 5th. By Friday my phone was shut off for suspicious activity. I explain to security and customer service that I'm in South Africa and have the international plan therefore my phone should not be cut off. I also gave them the time frame I'd be there.

I called Xfinity to get a home phone to go along with my internet. After getting the home phone I was told about the Xfinity mobile plan. The representative told me if I wasn't happy with the phone I had 3 days to cancel without penalty. I said ok. My wife came home from work that evening and said we didn't need another phone because we already had 2. I called back the very next morning and canceled the order before they had a chance to ship the phone out of the store. Well they shipped it anyway. When I spoke to a representative before receiving the phone she instructed me not to sign for the phone and it would just be shipped back to them. I said ok. So when the phone arrived I didn't sign for it. However after a short period I saw I was being billed $35 for the phone.

So went to the Xfinity store today to get the new iPhone XS Max. Waited in line for an hour before they opened to make sure I got one the day they came out. I have the insurance which gets me a free upgrade every year so I was all set to get the new one. My bill is current and never missed a payment for 12 months in a row.

I had home internet in PA from Comcast and that's when I decided to go with Xfinity Mobile plans. A year later we moved to MS and here they have no home services, so they informed me that I have to pay $10 for each line for that reason in order to keep using Mobile services (It says so nowhere on their website, it may have said in terms).

My wife and I had been with Verizon for years. We decided to bundle our phone service with our internet and cable service with Xfinity. This was during the rebate for the iPhone X deal. It was $200 for each phone if you purchased the iPhone X for each person. We did this. First, the woman I spoke to told me we would get $200 for each phone we purchased. Then she said "and you get another $200 for each phone you send in (our used phones)." I asked her several times if this was correct. I said to her "this would be $800. That's almost one phone free basically." She replied "that is correct". Of course we were excited. Then, we got our phones and needed to set them up. We called and were then told they didn't have us in their system. How is that possible? We had already received our phones from them. They finally got this fixed.

Don't be fooled by false advertising. Xfinity Mobile says you can bring your own phone. They don't tell you that you must be with the 4 major carriers or buy one of their phones. I traveled 90 mins. to one of their stores to find this out. Their salesmen who sold me Xfinity Triple Play claimed he didn't know this. BS. DirecTV here I come.

From day one I should have known something was wrong when they told If I switch I get 250 gift card. As soon as I switched they tell me the gift card is not for the phone I bought. Until this day is still have not received my gift card which I'm still fighting for and then tell me I can't use any of my Android phones. They're not compatible only their phones which are overpriced compared to other companies. I regret switching.

My second iPhone X was stolen. I am unable to retrieve it. I currently have 1 iPhone X I can use. I called Xfinity to have the STOLEN phone removed from my account. They refused and told me I have to pay anyway. When I asked them why, they said because that is policy. So, instead of canceling one phone, a total of $65 a month, maybe a little more, Xfinity Mobile has chosen to lose upwards of $400 a month, as I will be canceling my services. While I realize this will hit my credit report, I no longer care. This is just the latest issue in a line of several for this year alone.

I love this service, it's so much cheaper than other carriers and has the same coverage as Verizon. If you have Xfinity WiFi service in your home you can get the mobile service, you only pay for data.

My experience with this company has been great and I have no complaints. Being connected all the time is awesome, no other company has this going on so I would stay with them as long as I have Xfinity!

Although I have had my new service for only a few months, I have found the service outstanding and the cost great. Every made or received call has been received and/or completed while my data usage has cost less than $5 a month since I use my wifi for connecting.

They only take autopay. Employees not trained well and sometimes rude. Bills rarely correct and they sometimes overcharge. No place close to go to.

I switched from Verizon and my 2 phones are costing me $17 a month, whereas I was spending $80 more per month. The service is as good or better and I don’t mind saving money.

Xfinity does not lock you into contract. The data rate you choose is flexible according to your expected activity. Reception excellent, Tech support 24/7 via phone, chat, message. Convenient on-site stores, too.

The phones are a little expensive (a little above average) but so worth what I save each month. $12 per gig is my plan and as long as you don't go over 500 mb, It's free! They also have unlimited for $45.