Walmart Family Mobile Reviews

​I have been using Walmart services for my family shopping and mobile needs, and the experience is always great. Affordable plans and excellent customer support. By the way, I recently found some amazing lifestyle and home gear deals through Medium! Check out my helpful shopping guides here: **

At first, I was really happy to purchase this service. Then I began noticing how I'm billed twice in a month sometimes. For example, I can only purchase service for 10 days. Then after those 10 days are up, I have to purchase another plan to avoid service disruption at full price. I asked why was that, I only want to do a 30 day plan to avoid paying double. Of course, the answer didn't make sense. Then, I was told I had an unlimited plan in my reserve that would be automatically applied on my service end date (7/5/2026) My service was off until I had to connect to wifi and reach out to a live agent. I asked two different reps about the reserve plan, they kept saying I didn't have to do anything. Agitated is not even the word because now all Im beginning to see and think scam. The billing and customer service needs to improve drastically.

I'm so ticked off at these crooks as I signed up for auto-pay, but last 4 months they stopped it right before bill was due to charge a re-hook up fee of almost $6 so they owe me $25 right now. I'm going to look for alternative phone plan.

Always throttled never any signal. Lay for nothing so got a new plan that actually offers signal. Pointless service.

There are a high number of bad reviews fo Walmart Family Mobile. The people who gave these reviews apparently have unreasonable expectations. I just worked with two representatives to connect two phones to my existing number and they were knowledgeable, courteous and professional. I couldn't have asked for anything better.

I spent more time calling customer service for technical issues. Need two phones to activate. I was charged twice to activate service on same line. Couldn't text, or receive or make calls. I had to reprogram the phone that I bought from Walmart online over and over. This phone was not ready for activation. The phone was defective. I went to walmart and had technician try to get the phone working properly. I had to return phone, paid 43 dollars for phone plan.

I have had an absolutely terrible experience with Walmart Family Mobile/Tracfone customer service. I purchased a digital Family Mobile card through the Walmart shopping app on May 25,2026 for $97.91 and the PIN was sent to an old inactive email address. Instead of helping resolve the issue, I was bounced between Walmart store and Walmart Family Mobile for hours with completely different answers from every single representative. One employee told me it was an “easy fix” and said notes were added to my account but I needed to wait 24hours. The next representative claimed there were no notes and said the previous person “lied” and there was nothing that could be done. Another told me they could resend the PIN to my updated email address; while someone else said it was impossible. I repeatedly asked for a supervisor and was either flat out refused or disconnected entirely from the call. I was literally hung up on multiple times.

I have Family Mobile for years. 8 months ago, my payment stopped going through. I was able to use chat to make payment, giving last 4 of credit card. It was a hassle because it always did more expensive plan. It would go through. But I lost the ability to call or receive calls for a day or two every month. I called four months a row. Asked them to delete old credit cards and making sure address and spelling name was correct. I decided to switch to Mint. I got email saying that phone unlocked. Tried to set up Mint, but phone still locked.

I wanted to move to Mint and it has taken 4 calls and two hours a hour of on hold to get to the correct department to get my phone unlocked to complete the process. Camila an agent lied to me and kept me on hold for at least a hour and a half.

I have had Walmart Family Mobile for years and have seen a sharp decline in customer service in the last few years. I purchased a SIM card for my dad’s phone to switch service and to add him to my plan as a new line. Not only did the WFM SIM card we purchased directly from Walmart not work (it was “incompatible”), the customer service rep assured us that we would get the multi-line discount, which we did not. We ended up purchasing a new WFM phone to remedy the issue. In fact, after paying for his service separately which they said I have to do to activate it, they’re now telling us that there’s no record of his phone number and that it’s not compatible with Walmart Family Mobile even though it’s literally a Walmart Family Mobile phone. The customer service workers are cold and callous, offering no solutions and could not give less of a crap.