Walmart Family Mobile Reviews

I wanted to move to Mint and it has taken 4 calls and two hours a hour of on hold to get to the correct department to get my phone unlocked to complete the process. Camila an agent lied to me and kept me on hold for at least a hour and a half.

I have had Walmart Family Mobile for years and have seen a sharp decline in customer service in the last few years. I purchased a SIM card for my dad’s phone to switch service and to add him to my plan as a new line. Not only did the WFM SIM card we purchased directly from Walmart not work (it was “incompatible”), the customer service rep assured us that we would get the multi-line discount, which we did not. We ended up purchasing a new WFM phone to remedy the issue. In fact, after paying for his service separately which they said I have to do to activate it, they’re now telling us that there’s no record of his phone number and that it’s not compatible with Walmart Family Mobile even though it’s literally a Walmart Family Mobile phone. The customer service workers are cold and callous, offering no solutions and could not give less of a crap.

I am very dissatisfied with my recent experience. After purchasing a $1,000 Samsung phone and transferring my data, the Walmart Family Mobile SIM card did not work. Customer service advised me to purchase a BYOP SIM from Walmart for an additional $6, but this did not resolve the issue. On subsequent calls, I was told the problem was being addressed, but there was no improvement, and I did not receive a follow-up. During my third call, after a lengthy wait, I canceled the service, which in itself took about an hour. Overall, I lost four hours that I needed for work and am disappointed with the phone line and the customer service.

I have been a Walmart Family Mobile customer for 11 years. I have been on autopay the entire time and have never missed a payment. My 11 years as a customer is over—effective January 2026. I am posting this to tell anyone lured in by the low price; it is not worth it. I tried to make a phone call on the morning of 1/2/26, and I received a message that my phone had been de-activated. All three lines on my account were de-activated sometime between the evening of 1/1/26 and the morning of 1/2/26. This was a shock; on 12/28, I received the standard text message from Family Mobile informing me that my auto-pay was going to be processed on 12/30. That was the only communication I had from Family Mobile. No one from Family Mobile reached out about de-activating the phones, and I confirmed (even though I was already sure) no one on the plan asked for the phones to be de-activated.

They are the worst!!!! They got rid of their chat system so you have to deal with someone that doesn’t speak English and makes it as difficult as possible to fix anything. Nearly impossible to cancel and get your number ported once you’re fed up! They give you 1 million excuses to tell you they’re going to send you a text that never comes and keep you on the phone for hours.. Unbelievable…

First let me start off by saying my service is very affordable. Now here’s my issue. I have been with family mobile over 13 years. They have points rewards you can redeem to get a free service plan once you’ve reached a certain amount, mines was 8000 points. It took me forever to reach it but I finally did. I went to redeem and get free service for all my lines but since I’ve reached it they went up to 8625 points. From just last month. I feel scammed because they went up right when I reached it. The operator was just acting like it’s okay and it’s never okay to trick people.

Customer service is incompetent and not there to assist. Transferring my service to another provider was a nightmare. I had to call 4 separate times to finally Transfer. No one knows what they are doing and eventually hang up on you. After almost 10 years not 1 agent attempted to save me as a customer. Difficulties understanding the wording and communication from agents. Long wait times and unnecessary transferring.

This company lies about how they issue bonus points. They will mark down on your account that you got them and you’re looking at your account and they’re not added!! Their service also is no good. Constantly roaming, constantly no service available. You call customer service and the automated service says the same thing every time you call that they found an issue to turn on and off your phone and it’s fixed and it’s the same thing.

The worst customer service. They are the worst and have no idea what they are doing. Good luck getting your phone activated with sim. Can't do it online and on the phone, they are just dumb. Not worth it at all.

I must say I like the service for the price I pay a month. After 15 plus years of dedicated service I was told that if I needed a SIM, I will have to wait 3 to 5 days for a free one but if I wanted to make phone calls and text now then I would have to purchase a new SIM. What?? You just thanked me for having service with you for such a long time just to treat a loyal customer this way. On my online account it still shows that they haven't sent me the 2 SIM from 2023. I gave the order number and the tracking orders and was told that she could not see them on her end. My family has asked me to change several times due to us having our service stopped at least twice a year unless we pay for something. I am thinking that paying the bill monthly is all but apparently it is not. I think I might try Consumer phones.