Walmart Family Mobile

I have the two line "Truly Unlimited" service. Sent me a text that I have exceeded my limit and reduced speed to 2G until my next refill date 20 days away. 6 phone calls, 6 different excuses and the normal getting hung up on twice finally fixed. But don't trust them. Many other awful stories to tell but would take pages to write.

My family and I were switching off of Family Mobile over to a different provider and at the same time my phone stopped working entirely and we had to move the email a few times due to outside reasons. The sim card doesn't fit nowadays phones. Now this would be fine if the phone worked but for the past 5 days we have been unable to get the code via email or through customer service. None of my family or I can even find out the email that they think we are using. The whole "what numbers do you normally call" is a bad security question as not everyone can remember what the last person they called was let alone the one they normally call. Due to all of this I have lost hope in this company entirely and don't plan on returning.

Their customer service is awful. I cancelled the service and asked the rep for a confirmation number for the cancellation verifying that my credit card would not be charged the next month. He said he was not allowed to give a confirmation number over the phone that it was cancelled but he would send one by email as soon as we hung up. That confirmation never came. Three days later I called customer service and asked for a confirmation number. They promised they would give me a confirmation number once I provided them information.

Tech has been trying to connect my Walmart phone since 8/14/23. Every day trying multi time and doesn't work but still getting bill with auto billing cut off 4/13 & 5/10 &15th 6/9 & 6/12 since 2021.

After 7 years of service without any issue, the transition from the parent company being T-Mobile to Verizon has been Nothing But issues. The day after I paid my bill (in which they Verified my LONGSTANDING telephone # [along with new billing cycle date]) the phone service stopped working entirely. Without any notice, I apparently needed a new "Verizon compatible SIM card" for my phone to work, so after waiting the 5 days to receive that in the mail, I came to find out that they had no record of my (7 year with them) telephone # and could not recover it for me.

They sent me the wrong SIM card, not Verizon but T-Mobile. It seems like the customer people are always hanging up on me. They shut down my account trying to send me a new number with the new SIM card, the wrong SIM card and then when I tried to tell him I didn't want all that, it wasn't even the right Verizon SIM card they sent me. Then they shut my whole account down and they still owe me money for the rest of the month and then some.

Service is sketchy at best. Internet searches buffer constant. Decided to leave their service. Tried to unlock my device. I was hung up on 4 times by customer support. I will be removing all my business from Walmart permanently.

The service is terrible. My Moto G Pure is a maintenance nightmare, when I service worked. Lost service for 6 days, and 7 calls and countless hours later. They still don't know why. NEVER USE them or TracPhone.

Trying to place an online order to be shipped to my brother, but Walmart keeps deciding it’s fraud & canceling, no questions asked & no way to fix it. Our names are nearly identical & I use same card to ship Walmart daily. They know it’s me.

Calls constantly dropping. Phone got shut off every month because their "agents" didn't save the billing info. When I switched over to another carrier I was on the phone over 10 hours trying to get my transfer pin number so I could keep the number I'd had for 10 years. They wouldn't give it to me and I ended up having to get a new number. Avoid at all costs!