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Reviewed Sept. 10, 2023
I have the two line "Truly Unlimited" service. Sent me a text that I have exceeded my limit and reduced speed to 2G until my next refill date 20 days away. 6 phone calls, 6 different excuses and the normal getting hung up on twice finally fixed. But don't trust them. Many other awful stories to tell but would take pages to write.
Reviewed Sept. 5, 2023
My family and I were switching off of Family Mobile over to a different provider and at the same time my phone stopped working entirely and we had to move the email a few times due to outside reasons. The sim card doesn't fit nowadays phones. Now this would be fine if the phone worked but for the past 5 days we have been unable to get the code via email or through customer service. None of my family or I can even find out the email that they think we are using. The whole "what numbers do you normally call" is a bad security question as not everyone can remember what the last person they called was let alone the one they normally call. Due to all of this I have lost hope in this company entirely and don't plan on returning.
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Reviewed Sept. 1, 2023
Their customer service is awful. I cancelled the service and asked the rep for a confirmation number for the cancellation verifying that my credit card would not be charged the next month. He said he was not allowed to give a confirmation number over the phone that it was cancelled but he would send one by email as soon as we hung up. That confirmation never came. Three days later I called customer service and asked for a confirmation number. They promised they would give me a confirmation number once I provided them information.
I provided the info they asked for and then they said they were not allowed to provide a confirmation. Then they passed me onto another rep who promised a confirmation number if I provided more info. Again I provided the additional info and then he said he could not give me a confirmation number. He passed me on to someone else whom he claimed would be able to provide me with the confirmation number. The exact same thing happened with that person.
They lied each time. I asked to speak to a supervisor and they said they could not do that. I got the run around. They were unprofessional, dishonest and just playing games with me. I filed a complaint with the Better Business Bureau and when Family Mobile received my BBB complaint a rep called today claiming to be a supervisor for Family Mobile. Went through the same requests for info from me and then said he could give me a confirmation number. Unbelievable. I called my credit card company and they said they could not believe a company would not give me a confirmation number. Do not use Family Mobile.
Reviewed Aug. 29, 2023
Tech has been trying to connect my Walmart phone since 8/14/23. Every day trying multi time and doesn't work but still getting bill with auto billing cut off 4/13 & 5/10 &15th 6/9 & 6/12 since 2021.
Reviewed Aug. 20, 2023
After 7 years of service without any issue, the transition from the parent company being T-Mobile to Verizon has been Nothing But issues. The day after I paid my bill (in which they Verified my LONGSTANDING telephone # [along with new billing cycle date]) the phone service stopped working entirely. Without any notice, I apparently needed a new "Verizon compatible SIM card" for my phone to work, so after waiting the 5 days to receive that in the mail, I came to find out that they had no record of my (7 year with them) telephone # and could not recover it for me.
I was assigned a new number without my knowledge and had to tackle the logistical nightmare of changing it with work colleagues, family and friends, only to find out today (as I tried to pay my bill one month after the initial epic debacle) that they have no record of this new telephone #. That they assigned me. In trying to get this resolved, I have also been hung up on by customer service numerous times. The level of rip-off status and entire lack of professionalism, along with customer DISSERVICE must not be allowed to freely continue.
Reviewed Aug. 20, 2023
They sent me the wrong SIM card, not Verizon but T-Mobile. It seems like the customer people are always hanging up on me. They shut down my account trying to send me a new number with the new SIM card, the wrong SIM card and then when I tried to tell him I didn't want all that, it wasn't even the right Verizon SIM card they sent me. Then they shut my whole account down and they still owe me money for the rest of the month and then some.
The customer service people don't even hear what they're really saying. They're rude. I just ended up buying a completely different Mobile service carrier, it makes me sick to my stomach and they better not be taken out any more money from my account I had just two days ago and I never wanted to go away but they wiped it off the face of the Earth. Now I have to get a whole different number and go through all kinds of crap again. Not good or not efficient, darn sure I'm not good customer service, I don't recommend them!
Reviewed Aug. 18, 2023
Service is sketchy at best. Internet searches buffer constant. Decided to leave their service. Tried to unlock my device. I was hung up on 4 times by customer support. I will be removing all my business from Walmart permanently.
Reviewed Aug. 16, 2023
The service is terrible. My Moto G Pure is a maintenance nightmare, when I service worked. Lost service for 6 days, and 7 calls and countless hours later. They still don't know why. NEVER USE them or TracPhone.
Reviewed Aug. 7, 2023
Trying to place an online order to be shipped to my brother, but Walmart keeps deciding it’s fraud & canceling, no questions asked & no way to fix it. Our names are nearly identical & I use same card to ship Walmart daily. They know it’s me.
Reviewed Aug. 3, 2023
Calls constantly dropping. Phone got shut off every month because their "agents" didn't save the billing info. When I switched over to another carrier I was on the phone over 10 hours trying to get my transfer pin number so I could keep the number I'd had for 10 years. They wouldn't give it to me and I ended up having to get a new number. Avoid at all costs!
Walmart Family Mobile Company Information
- Company Name:
- Walmart Family Mobile
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