Walmart Family Mobile Reviews

THEY DESERVE ZERO STARS. The cheap monthly price is not worth it. I had my phone for more than 6 months; customer for over 5 years. They turned off my service. When I called, they told me that I changed my SIM card so it wasn't valid. I never changed it-- why would I? 😆 After an hour and FOUR DIFFERENT PEOPLE (mind you they ALL went the the verification process with me - some 3 verification times, others 5 verification attempts, including asking me phone numbers of who I text AND ALL OF THEM INSISTING THAT THEY SEND ME A VERIFICATION TEXT MESSAGE after I told them several times that my phone was NOT WORKING 😂) they told me to buy a new SIM card.

Bad customer experience and garbage phones. Never again. Just bought this phone and it's already malfunctioning, and customer service hangs up on me when I try calling them. What a nightmare company.😡

I was with Walmart Family Mobile for 7 years. Their coverage was modest, less than Verizon, similar to AT&T coverage. They got bought out by verizon, and the service started to go downhill. First, coverage became spotty. Then, network connectivity began to decline (about the time 5G went live). Since then, prices have slowly increased. They are still fairly cheap, under $30 per month, but when my SIM card died, the website and even super-user CSR was unable to activate a new SIM for my existing phone. They insist that I use my non-functional phone to verify my phone. Did I mention that my SIM card was dead? No network capability, no SMS, no text. Wifi calling was also disabled on walmart family mobile, so I could not even make or receive phone calls. Yet, they would not help unless I could verify by text or phone, using my dead phone. Idiots. Time to find a new service provider.

This is the worst phone company I have ever used. I have been with this company for 10 years and because I had a major issue with my phone it locked itself down. I had to go buy a new phone and was told that I could get that credit to my account just to call back on April 14 which I did and NOT one damn word was documented in my account. They are nothing but a bunch of liars. DON'T TRUST FAMILY MOBILE phone company. They are the worst customer service I have dealt with.

Done With Family Mobile. I’ve been with Walmart Family Mobile for about 7 years, but after what just happened, I’m officially done. I recently purchased a new phone and transferred my SIM card from my old phone into the new one. That’s when everything started going downhill. My service kept randomly getting shut off. I’d call them, they’d tell me it was a system error and turn my service back on—but then a few days later, my phone would be cut off again. This happened multiple times.

Good customer service but phone was made to be thrown out if it broke, tried switching my number to new phone and couldn't do it. They made the sim card very difficult to remove without breaking something. Now I have another new number.

Worst phone service, awful customer service and half the time they won't put your hotspot on. You pay close to 60$ for one line and hotspot but then nobody can hotspot. As soon as I'm financially able I will be getting a new service. I will never recommend Walmart mobile to anyone.

I have had this service for many years. I had both of my sons on the plan for over 6 years. We had bought an iPhone 11 for my youngest son 6 years ago. In addition we bought the Walmart extra insurance plan in case it got broken. Well couple years into it the phone did get broken. We were told by Allstate AKA SquareTrade to keep the SIM card and to insert it when we got our replacement phone which was a recertified phone but still that's what we did. We recently tried to leave and go to another provider and we were told by Walmart Family Mobile Plan that we would have to pay an additional 30 days in order to get the phone unlocked. I explained everything to them. They didn't care.

I really wanted to give Walmart Family Mobile a 5 star review. I had the service for years, and loved it. The customer service is the worst I have EVER dealt with! So, as long as your service has no issues, you will love Walmart Family Mobile. If for any reason you have to contact support it will take years off of your life!!! They keep you on the phone for over an hour doing silly meaningless troubleshooting.

So if you go on their website it says that they offer upgrades for their phones. No I called three different times, three different customer service agents. Do you know what they all told me? Just to go and buy one at Walmart. Those are the upgrades. Does an upgrade phones. It pisses me off that places like Boost Mobile, Cricket, Metro all of these places don’t offer anything for their loyal customers and it’s a shame that even if we like the service and we need a break because we can’t afford a phone that we have to switch companies just to get a free phone or discount phone. It’s ridiculous how they don’t cherish their loyal customers and false advertising either is wrong.

Walmart Family Mobile customer service is an absolute JOKE!!! These people are the absolute worst to deal with!! You'll be on the phone for over an hour; they talk to you like you're stupid, they don't understand anything you say to them, you CONSTANTLY have to keep repeating yourself them, you become so frustrated with customer service that you find yourself yelling at them!! They'll tell you to turn your mobile data on 6 times while you keep repeating yourself that IT IS ON!! They'll tell you to keep doing the same thing over & over while you keep telling them that is exactly what you just did!! They literally DO NOT LISTEN TO THE CUSTOMER!!!! Absolute worst to deal with!!

Trash service, worse when they changed to Verizon. Terrible …. Terrible … Terrible! Trash trash trash. Lived in 2 different states. Paid good money for iPhones. Not worth anything if you can not use them! I’m disappointed! Do better Verizon! Obviously by the 15 min it took me to get service to write this … I’m very mad! Been with them 6 years. Just trash! Works when it wants. What’s the point in unlimited if you can not use it?

Horrible customer service...paid on the 9th...cut off on the 10th. Have receipt and order but... "We can't find it." Spent an hour with a Carmelita who did nothing but said I was wrong to order off of Walmart site which give only done for past 3 years with no problem. Helloooo...you contract with Walmart! She did NOTHING...Thank God my bank took the charge dispute.

Customer service just wants my card info. Free online but won't send verification to my email so I had to call. Straight to India and lies lies lies. On hold for 30min for manager before getting disconnected.

Walmart Family Mobile Customer service and their mobile plans as bad as customer service is. I am in stage 3 cancer. Family mobile shut my phone service off 2 days before they should have so that I could not access any of my money on my phone. All of my money was on my phone and I could not access it without service. Thought I brought it to Walmart Family Mobile attention. To the customer service. They said they didn't care. They lied to me. They said they were turning my service back on. They had me waiting. Daddy made me sleep. Why. Didn't make me but I've had to sleep in the woods with my service dog for a whole full night freezing. I have frostbite on my toes waiting for them. I got lost in those woods. Hello. Ultimately you going to call them back again last night. They still refuse to do it. Fix my phone service so I can gain my money to pay my bills. Do anything like that. They harmed me very badly and that Service dog.

WFM has purchased defective Samsung Phones from TracFone. I have had 2 defective phones now. Very poor CS + refuse to replace unless you send defective phone back to the warehouse 1st for Investigation.

This was the worst experience I have ever had with a phone company and I haven't even activated my device yet. My daughter bought me an iPhone from family mobile and I have AT&T so I can't swap SIM cards but I can't even transfer my number or find out how to. They keep trying to verify my account and send me emails and text messages but I don't receive them even though I receive them from anyone else I ask to send me a message. THESE PEOPLE HAVE NO BUSINESS IN THE PHONE BUSINESS!

Got notification that my data had been used up 3 days before my phone bill renewal payment for the 6th of December. My internet service was immediately affected. I use my phone for my small business so I thought if I paid my phone bill 3 days early it would reset and I’d have my data (internet) service back as usual. Well... that didn’t happen. I called WFM for assistance and was transferred to Technical Support. No success the first day. Called again next day... tried different techniques...no resolve.

I purchased high speed data and it never got into my phone. First time I called they said it's just delayed, wait 1 day. Of course still no data. I call back and was told two days after I purchased it that I used it all. It was never transferred into my phone. How could I use it! I'm done with this service. I DO NOT RECOMMEND EVER USING THIS. Complete RIP OFFS. Also their customer service is in India. All they do is read off a script and they all tell you the same thing. If I had more than 2 thumbs I would give this 10 thumbs down.

I have been a loyal Walmart FamilyMobile customer for several years. Recently, I made the decision to switch cell phone providers after an extremely frustrating and disappointing experience involving Walmart FamilyMobile and the local Walmart store. In December, I purchased new iPhones as Christmas gifts for my wife and children, intending to activate them with Walmart FamilyMobile’s unlimited talk and text plans. After Christmas, we visited our local Walmart store to purchase the necessary SIM activation kits and unlimited talk and text plans.

Walmart phones and service suck!!! The more expensive a plan the worse the service. Isn't that really dumb and dumber plan. I'm only still with these clowns because my ACP program just ended now. I'm paying almost 45 bucks for a phone that cuts off in the middle of the night. You can't even call 911 until I restart it. That takes 5 minutes. You'll die depending on this service I've come close, my first alert saved me!!! I've been bed ridden but I'm moving around now. It's the only way Walmart keeps customers!!! I'll be shopping around for a new service.

The customer service center said that my son's phone would work in Mexico if he put it on roaming. He got there (1st trip out of country in his life) and his phone will not work except Wi-Fi. I called today trying to get this fixed or pay a fee or anything to get it to work and nothing. Will not even let you talk to supervisor to try to help. They even told me it was on Verizon network and to call them. Called them and they said he is on T-Mobile. Family Mobile also said they don’t have any towers in Mexico. Verizon has towers. Another lie. I have been a long time customer for years. They have put my son's life in a very bad situation. He can’t even get maps to find where he is going. I never would of sent him there without service. I guess they are only a good phone service if you never ask for help with anything.

I have all my paperwork from my stolen phone and they still will not transfer my number over to the brand new phone that I just bought. They are the worst phone company. I cannot wait to get me another phone. I hate this phone company and the people that run it.

Trying to cancel is a nightmare of frustration. Deliberate company obfuscation, deliberately planned delays, failure to confirm, and chump lines. It took me an hour of going through company barriers to cancel my service. After they, against my specifically related to them wishes, had falsely recorded me as wanting automatic review. Beware of this service.

I had an account for several months before I broke the screen on my phone and couldn't use it. I got a different service for a while, but decided to come back to Family Mobile. I bought another Family Mobile phone, and when I called to switch my account to my new phone..it was a NIGHTMARE! First of all you can never understand anyone at customer care... No hatred there, just a fact. THEN.. For some unbelievably stupid reason, the way they authenticate your account, is to ask you for the last 2 most frequently called numbers on the account...

Joined rewards and WMFM locks the browser when redeeming points so it doesn't work. Couldn't make an account with full access. Tech service answer was "I don't know." Data throttling is near zero kb/s if not absolutely zero but likely their "buy a new plan" push. The rewards program is only useful if it functions and you can wait a few years for enough points to get anything "if it works."

The only plus is cheap. But their servers and customer support is a complete joke. Customer support on the phone is always an ** and ** you can barely understand. As far as security, if you are concerned with SIM card swap scam, is non-existent. I contacted chat support and told them I can't log in. They said they would send a 6-digit code for confirmation to my cell phone. They did not ask me to verify who I was in any way shape or form. DO NOT USE. 0 security.

This company is a complete joke. I have had them for years and tried to add my daughter to my plan. It has been 5 days of trying to activate her phone and nothing. It's always something else with them then they shut my phone off for a whole day for no reason whatsoever. I am switching because this is just ridiculous to be honest. I will never use this company again.

This is the worst company I have ever dealt with. I was on the phone with them for 3 days trying to fix my mother-in-law's phone to keep her phone number and just kept getting the runaround. Same thing with my father-in-law. I was on the phone for 2 days with them then I got a phone and bought a SIM card from them and they gave me the runaround there. Said they were unable to activate it. This company is the worst company. Stay away from it. I'm telling you it's just a bunch of crap. If I could give no stars I would. Then they wouldn't even refund me the money for the SIM card that I had to pay $13 for. Worst company ever. Stay away.

I have been LOYAL to this company for 4 5 years!!!! This company is not loyal. I will be moving to Mint Mobile by September!!!! This is one of the worst phone companies!!!! If you like to be screwed this is the way to go!!!!

Their actual business model is bait & switch their customers or to just outright misrepresent the product. They are hoping their endless customer service loop that never leads to any actual assistance will discourage their marks and cause them to give up.

While the service is cheap, you get what you pay for in terms of talk/text/data and customer service. The data is slow. Sometimes texts make it through, sometimes not. Cell coverage is spotty. This is fine, in my case. The absolute horrendous aspect is the customer service. I have been trying to port in a number from AT&T for the past three days. It has been hours upon hours of circular (yet courteous) hell, with no end in sight. It appears no customer service or IT techs have been trained on the process (or so I'm told). I called it a day this morning and went with a competitor.

The company is absolutely terrible and will definitely scam you. When I tried to cancel my service, the representative assured me over the phone that my service was canceled. However, a month later, they charged me for service on a phone I no longer had access to. I called again to confirm for the second time that my service was terminated and to request a refund for the charge. Despite not having access to the phone and believing my service was canceled previously, I've called about five different times over the past two weeks. Each time, the representatives give me conflicting information regarding the supposed refund. Now, I'm forced to report fraud to my bank just to recover the money they essentially stole from me.

I was at Walmart looking for a low-cost cell phone service, bought Walmart FamilyMobile keep your own phone SIM Activation Kit and I checked to see if my phone is compatible before I bought it and it was but when I started the activation process it would work! I called customer service, all I got was, "We are sorry, your phone is not compatible!" Seriously?? They are ripping people off doing this!

I have had this service for 26 years and it was fine until the beginning of this year. I have spent almost 2 hour try to my phone to work and then get disconnected. When you call back they make you do everything you just did for the last 2 hours just to be transferred to a higher up department that I have already dealt with! I'm changing my service today!

Spent $10 for byod bring your own phone. Then another $30 for service. Can't use. Customer service keep asking me for last numbers dialed. Idk it was my husband's old phone. Can't use service has exclamation marks. Out of $40

I broke my old phone and simcard and told them to cancel that account and start a new one and I started a new one on the 23 and I still got billed for the old phone and now they're charging the new one 10 days early and their support is no help.

I have used this company for my son for years without issue until recently. He lost his phone so we got a new one. I tried to have the lost service transferred. The send codes that we can't get because the phone is lost. So for the last 3 months, I have been double charged. I keep calling and get no help. I am done... I have to cancel my card to stop the extra charges. I'm switching companies, I'm furious.

Walmart is ripping us off, in the photo is a screenshot of what my phone says compared to at the same time I got a text telling me that I have to get more data because I'm out. Plus I have twelve days left am already out, something is up.

I have 30 gb of hot spot and you never can use. They are stopping it this month. I have used only 4 gb 68 and I can use no more, the internet it's very slow. They don't give what they promised, and you call customer service they don't even care. Don't speak proper English. Very bad experience. Won't worth not even 1 star.