Walmart Family Mobile Reviews

I am very dissatisfied with my recent experience. After purchasing a $1,000 Samsung phone and transferring my data, the Walmart Family Mobile SIM card did not work. Customer service advised me to purchase a BYOP SIM from Walmart for an additional $6, but this did not resolve the issue. On subsequent calls, I was told the problem was being addressed, but there was no improvement, and I did not receive a follow-up. During my third call, after a lengthy wait, I canceled the service, which in itself took about an hour. Overall, I lost four hours that I needed for work and am disappointed with the phone line and the customer service.

I have been a Walmart Family Mobile customer for 11 years. I have been on autopay the entire time and have never missed a payment. My 11 years as a customer is over—effective January 2026. I am posting this to tell anyone lured in by the low price; it is not worth it. I tried to make a phone call on the morning of 1/2/26, and I received a message that my phone had been de-activated. All three lines on my account were de-activated sometime between the evening of 1/1/26 and the morning of 1/2/26. This was a shock; on 12/28, I received the standard text message from Family Mobile informing me that my auto-pay was going to be processed on 12/30. That was the only communication I had from Family Mobile. No one from Family Mobile reached out about de-activating the phones, and I confirmed (even though I was already sure) no one on the plan asked for the phones to be de-activated.

They are the worst!!!! They got rid of their chat system so you have to deal with someone that doesn’t speak English and makes it as difficult as possible to fix anything. Nearly impossible to cancel and get your number ported once you’re fed up! They give you 1 million excuses to tell you they’re going to send you a text that never comes and keep you on the phone for hours.. Unbelievable…

First let me start off by saying my service is very affordable. Now here’s my issue. I have been with family mobile over 13 years. They have points rewards you can redeem to get a free service plan once you’ve reached a certain amount, mines was 8000 points. It took me forever to reach it but I finally did. I went to redeem and get free service for all my lines but since I’ve reached it they went up to 8625 points. From just last month. I feel scammed because they went up right when I reached it. The operator was just acting like it’s okay and it’s never okay to trick people.

Customer service is incompetent and not there to assist. Transferring my service to another provider was a nightmare. I had to call 4 separate times to finally Transfer. No one knows what they are doing and eventually hang up on you. After almost 10 years not 1 agent attempted to save me as a customer. Difficulties understanding the wording and communication from agents. Long wait times and unnecessary transferring.

This company lies about how they issue bonus points. They will mark down on your account that you got them and you’re looking at your account and they’re not added!! Their service also is no good. Constantly roaming, constantly no service available. You call customer service and the automated service says the same thing every time you call that they found an issue to turn on and off your phone and it’s fixed and it’s the same thing.

The worst customer service. They are the worst and have no idea what they are doing. Good luck getting your phone activated with sim. Can't do it online and on the phone, they are just dumb. Not worth it at all.

I must say I like the service for the price I pay a month. After 15 plus years of dedicated service I was told that if I needed a SIM, I will have to wait 3 to 5 days for a free one but if I wanted to make phone calls and text now then I would have to purchase a new SIM. What?? You just thanked me for having service with you for such a long time just to treat a loyal customer this way. On my online account it still shows that they haven't sent me the 2 SIM from 2023. I gave the order number and the tracking orders and was told that she could not see them on her end. My family has asked me to change several times due to us having our service stopped at least twice a year unless we pay for something. I am thinking that paying the bill monthly is all but apparently it is not. I think I might try Consumer phones.

I was charged on September 4th, 2025 for a phone plan that was canceled September 3rd, 2025. I tried contacting the company for this when the charge was pending on the 3rd and was informed that it would either not go through or be processed and then I would get a refund. I tried calling today September 6th, 2025 and was on the phone with a woman who told me she did not see that I was charged at first and when I explained to her that the money was clearly taken out of my account by Walmart Family Mobile she told me she would take another look. She told me she could not process a refund for the account because it was closed, so I requested to speak with a supervisor.

ABSOLUTELY TERRIBLE! I've made 3 phone calls about my refund, only to have to wait a month! I've been told 3 different time frames and still currently waiting! They've tried to blame it on my bank! The bank is not the issue when Walmart Family Mobile took 70 dollars off my card for a 20-dollar bill! I AM DONE! WOULDN'T RECOMMEND TO MY DOG!

The first time ever I've been giving you a good review. A CSR for Walmart Mobile named April was very patient with me despite, my mental disabilities! And we spent an hour and 23 minutes on the phone and she helped me so much! I've never had a better experience doing with customer service on the phone, (I'm ** and entitled.)The only other positive from WallyWorld is meth chemicals! And pies.

I had issues with my bill payment last month for the family plan I am a part of. Mind you, in order to even pay the bill, this took several 1-2 hour phone calls, whilst being placed on numerous continuous holds. The woman ended the last call for last month by putting me on autopay. The following month, on the due date, my phone was deactivated. They didn't mention that the autopay only works if you have a current sim card. So, I had to leave work for almost an hour to even attempt to reactive my phone to make necessary calls.

This doesn't even deserve a star! I pay for a 55 dollar plan and it has the worst customer service ever! They refuse to let you speak to a supervisor after they made the mistake. Kept me on hold for over 40 mins while having to listen to other customer agents talking and my customer service agent just heavy breathed the entire. Never spoke to supervisor. Told her that I couldn't accept that plan. It wasn't the plan I have got the entire time and she just kept offering it! Wow the worst and the most expensive plan I ever bought! Don't go with them. I should have read up before signing up. Awful customer support ever!! You will be on hold and still not get the issue resolved. I've had to call now 3 times and still did not receive the help I asked for.

I needed to port a number over to Family Mobile from another carrier. Trying to get someone on the phone to help is outrageous. I had three days in which I had to port. After three days, it would be necessary to call and get a new transfer PIN from previous carrier. I spent two days of those three days on hold. Very long times waiting on Family Mobile customer service to pick. I waited in excess of hours until I finally hung up, and had to call my previous provider again to get a new transfer PIN because the other expired. If I had not bought this Family Mobile phone already, I certainly would not buy one now because their so called customer service is horrible! You have been warned!

I didn't get signal ANYWHERE and there is NO customer service. They also make it nearly impossible for you to pay your bill because they want to force you into autopsy. But again, let me repeat. NO CUSTOMER SERVICE.

Been dealing with them for 4 hours and got nothing done automated bunch of crap. Service is terrible and then there was no people to even take the call. Last time they will get any business from me going to return the phone tomorrow. Been with them for about 10 years.

Paid service for 3 phones, but my husband's phone has been restricted. Keeps telling him to pay for service. When we already did. Call and is on hold for 4 hours. I call and they still can't get his phone unrestricted. Try to get a refund, and they don't respond. Worst ever! We changing services. I do not recommend using Walmart Family Mobile!!!! Ever!!!

If I could rate zero stars I would, the amount of time they keep you on hold is ridiculous. Hours. They're just not doing their jobs at all. And the hold music is CONSTANT LOUD REPETITIVE SPEAKING WITH SEVERAL LAYERED VOICES TALKING OVER EACH OTHER IT’S INSUFFERABLE. And they make you wait for HOURS, and then they don’t know how to help you because they barely speak English and act like every question makes no sense. HORRIBLE HORRIBLE HORRIBLE.

The Walmart Family Mobile's hotspot and internet are so slow. I have the prepaid $49.99 plan. In addition, when you call 611611 their customer service number they never answer. My friend said ATT is the best carrier. I will switch to ATT next month.

Worst customer service ever I have been dealing with Walmart for many years and for what I have went through in the last week with them was unacceptable. I changed my phone number and for some reason when the phone company gave me my new number it was still registered to someone else, Something to do with the data was never deleted when the phone company ported to their company, so needless to say it has been a cluster from the start, so I could not change the number they supposedly put a ticket in to fix it, meanwhile could not use the phone number for anything, not even zelle to my banking.

Walmart Family Mobile customer service employees compromises/HACKS your phone. I know cause they HACKED MINE. I just purchased a phone and I called 611 for help in activating my new phone. Then suddenly I get a message saying my voicemail pin was changed. I never had a chance to set up my voicemail yet. Then this representative told me after I get off phone with her to press *73 on my phone then cut it off. Once I did that I received a potential scam call all of a sudden so I went in to deactivate the *73 .. Plus she asked me to do a lot of unnecessary steps to activate my phone.

Been with Family Mobile for at least 7 yrs and you'd think that would at least count for something. Instead, they lie to try to pacify you, meanwhile any problem you may be having isn't addressed. You will get transferred from one customer service rep to the next with lies that doesn't even align with one another. My sim just out of the blue "stopped working" and they wanna lie and told me they were "running a test on my line" before I got the results to that lie, I was connected to the 2nd rep to tell her version of a different lie (gonna do an update).... 45 min later.... Thanks for your patience, still running the update.

I have had the unlimited talk, text and data for two years. I pay the bill online. When I paid 2 days ago it still had the unlimited plan and paid the same amount I have paid since getting Walmart mobile. Today I went to use data and it stated I needed to purchase more data. I go back to my account online and the plan had been changed. I called and the customer service representative told me I have never had unlimited plan and that plan doesn’t exist anymore. I told him he was wrong then he asked if I had proof of the unlimited plan from all the previous months. He refused to let me speak to a supervisor and refused to fix my plan. In the last few months, no one on my plan has had more than two bars of coverage.

The Walmart family Mobile website to pay your bill is One of the WORST WEBSITES ON THE PLANET!! Walmart is an enormous corporation with over 22 million Walmart family Mobile customers. The antiquated website is absolutely shameful, it's impossible to update any information for the last 6 years. I've been trying to change my address on that atrocious website, deleting old cards is also impossible, causing further problems, it's just one BIG headache after another trying to use it. It's always been bad, but the transition with TracFone seemed to make everything even worse, something I wouldn't have believed possible, it's the 21st century. SERIOUSLY, FIX YOUR STUPID ANTIQUATED WEBSITE! SHAME ON YOU, WALMART!

I was impressed to get a live agent on the line. Jeremy set up my prepaid kit and ensured that all features were working properly before she ended the call. I am very satisfied with the customer service I received. Thank you Jeremy, for making this a painless experience.

I've been with MyFamilyMobile for 5 years. On Tues, I had to change carriers. I was on with customer service for a total of 11 hrs and more than a dozen agents. They gave me a hard time because I didn't have an alternate phone number. I already paid for two months. I'm now expected to pay another month. I was also told that my phone number was expired.

THEY DESERVE ZERO STARS. The cheap monthly price is not worth it. I had my phone for more than 6 months; customer for over 5 years. They turned off my service. When I called, they told me that I changed my SIM card so it wasn't valid. I never changed it-- why would I? 😆 After an hour and FOUR DIFFERENT PEOPLE (mind you they ALL went the the verification process with me - some 3 verification times, others 5 verification attempts, including asking me phone numbers of who I text AND ALL OF THEM INSISTING THAT THEY SEND ME A VERIFICATION TEXT MESSAGE after I told them several times that my phone was NOT WORKING 😂) they told me to buy a new SIM card.

Bad customer experience and garbage phones. Never again. Just bought this phone and it's already malfunctioning, and customer service hangs up on me when I try calling them. What a nightmare company.😡

I was with Walmart Family Mobile for 7 years. Their coverage was modest, less than Verizon, similar to AT&T coverage. They got bought out by verizon, and the service started to go downhill. First, coverage became spotty. Then, network connectivity began to decline (about the time 5G went live). Since then, prices have slowly increased. They are still fairly cheap, under $30 per month, but when my SIM card died, the website and even super-user CSR was unable to activate a new SIM for my existing phone. They insist that I use my non-functional phone to verify my phone. Did I mention that my SIM card was dead? No network capability, no SMS, no text. Wifi calling was also disabled on walmart family mobile, so I could not even make or receive phone calls. Yet, they would not help unless I could verify by text or phone, using my dead phone. Idiots. Time to find a new service provider.

This is the worst phone company I have ever used. I have been with this company for 10 years and because I had a major issue with my phone it locked itself down. I had to go buy a new phone and was told that I could get that credit to my account just to call back on April 14 which I did and NOT one damn word was documented in my account. They are nothing but a bunch of liars. DON'T TRUST FAMILY MOBILE phone company. They are the worst customer service I have dealt with.