Walmart Family Mobile Reviews

ABSOLUTELY TERRIBLE! I've made 3 phone calls about my refund, only to have to wait a month! I've been told 3 different time frames and still currently waiting! They've tried to blame it on my bank! The bank is not the issue when Walmart Family Mobile took 70 dollars off my card for a 20-dollar bill! I AM DONE! WOULDN'T RECOMMEND TO MY DOG!

The first time ever I've been giving you a good review. A CSR for Walmart Mobile named April was very patient with me despite, my mental disabilities! And we spent an hour and 23 minutes on the phone and she helped me so much! I've never had a better experience doing with customer service on the phone, (I'm ** and entitled.)The only other positive from WallyWorld is meth chemicals! And pies.

I had issues with my bill payment last month for the family plan I am a part of. Mind you, in order to even pay the bill, this took several 1-2 hour phone calls, whilst being placed on numerous continuous holds. The woman ended the last call for last month by putting me on autopay. The following month, on the due date, my phone was deactivated. They didn't mention that the autopay only works if you have a current sim card. So, I had to leave work for almost an hour to even attempt to reactive my phone to make necessary calls.

This doesn't even deserve a star! I pay for a 55 dollar plan and it has the worst customer service ever! They refuse to let you speak to a supervisor after they made the mistake. Kept me on hold for over 40 mins while having to listen to other customer agents talking and my customer service agent just heavy breathed the entire. Never spoke to supervisor. Told her that I couldn't accept that plan. It wasn't the plan I have got the entire time and she just kept offering it! Wow the worst and the most expensive plan I ever bought! Don't go with them. I should have read up before signing up. Awful customer support ever!! You will be on hold and still not get the issue resolved. I've had to call now 3 times and still did not receive the help I asked for.

I needed to port a number over to Family Mobile from another carrier. Trying to get someone on the phone to help is outrageous. I had three days in which I had to port. After three days, it would be necessary to call and get a new transfer PIN from previous carrier. I spent two days of those three days on hold. Very long times waiting on Family Mobile customer service to pick. I waited in excess of hours until I finally hung up, and had to call my previous provider again to get a new transfer PIN because the other expired. If I had not bought this Family Mobile phone already, I certainly would not buy one now because their so called customer service is horrible! You have been warned!

I didn't get signal ANYWHERE and there is NO customer service. They also make it nearly impossible for you to pay your bill because they want to force you into autopsy. But again, let me repeat. NO CUSTOMER SERVICE.

Been dealing with them for 4 hours and got nothing done automated bunch of crap. Service is terrible and then there was no people to even take the call. Last time they will get any business from me going to return the phone tomorrow. Been with them for about 10 years.

Paid service for 3 phones, but my husband's phone has been restricted. Keeps telling him to pay for service. When we already did. Call and is on hold for 4 hours. I call and they still can't get his phone unrestricted. Try to get a refund, and they don't respond. Worst ever! We changing services. I do not recommend using Walmart Family Mobile!!!! Ever!!!

If I could rate zero stars I would, the amount of time they keep you on hold is ridiculous. Hours. They're just not doing their jobs at all. And the hold music is CONSTANT LOUD REPETITIVE SPEAKING WITH SEVERAL LAYERED VOICES TALKING OVER EACH OTHER IT’S INSUFFERABLE. And they make you wait for HOURS, and then they don’t know how to help you because they barely speak English and act like every question makes no sense. HORRIBLE HORRIBLE HORRIBLE.

The Walmart Family Mobile's hotspot and internet are so slow. I have the prepaid $49.99 plan. In addition, when you call 611611 their customer service number they never answer. My friend said ATT is the best carrier. I will switch to ATT next month.

Worst customer service ever I have been dealing with Walmart for many years and for what I have went through in the last week with them was unacceptable. I changed my phone number and for some reason when the phone company gave me my new number it was still registered to someone else, Something to do with the data was never deleted when the phone company ported to their company, so needless to say it has been a cluster from the start, so I could not change the number they supposedly put a ticket in to fix it, meanwhile could not use the phone number for anything, not even zelle to my banking.

Walmart Family Mobile customer service employees compromises/HACKS your phone. I know cause they HACKED MINE. I just purchased a phone and I called 611 for help in activating my new phone. Then suddenly I get a message saying my voicemail pin was changed. I never had a chance to set up my voicemail yet. Then this representative told me after I get off phone with her to press *73 on my phone then cut it off. Once I did that I received a potential scam call all of a sudden so I went in to deactivate the *73 .. Plus she asked me to do a lot of unnecessary steps to activate my phone.

Been with Family Mobile for at least 7 yrs and you'd think that would at least count for something. Instead, they lie to try to pacify you, meanwhile any problem you may be having isn't addressed. You will get transferred from one customer service rep to the next with lies that doesn't even align with one another. My sim just out of the blue "stopped working" and they wanna lie and told me they were "running a test on my line" before I got the results to that lie, I was connected to the 2nd rep to tell her version of a different lie (gonna do an update).... 45 min later.... Thanks for your patience, still running the update.

I have had the unlimited talk, text and data for two years. I pay the bill online. When I paid 2 days ago it still had the unlimited plan and paid the same amount I have paid since getting Walmart mobile. Today I went to use data and it stated I needed to purchase more data. I go back to my account online and the plan had been changed. I called and the customer service representative told me I have never had unlimited plan and that plan doesn’t exist anymore. I told him he was wrong then he asked if I had proof of the unlimited plan from all the previous months. He refused to let me speak to a supervisor and refused to fix my plan. In the last few months, no one on my plan has had more than two bars of coverage.

The Walmart family Mobile website to pay your bill is One of the WORST WEBSITES ON THE PLANET!! Walmart is an enormous corporation with over 22 million Walmart family Mobile customers. The antiquated website is absolutely shameful, it's impossible to update any information for the last 6 years. I've been trying to change my address on that atrocious website, deleting old cards is also impossible, causing further problems, it's just one BIG headache after another trying to use it. It's always been bad, but the transition with TracFone seemed to make everything even worse, something I wouldn't have believed possible, it's the 21st century. SERIOUSLY, FIX YOUR STUPID ANTIQUATED WEBSITE! SHAME ON YOU, WALMART!

I was impressed to get a live agent on the line. Jeremy set up my prepaid kit and ensured that all features were working properly before she ended the call. I am very satisfied with the customer service I received. Thank you Jeremy, for making this a painless experience.

I've been with MyFamilyMobile for 5 years. On Tues, I had to change carriers. I was on with customer service for a total of 11 hrs and more than a dozen agents. They gave me a hard time because I didn't have an alternate phone number. I already paid for two months. I'm now expected to pay another month. I was also told that my phone number was expired.

THEY DESERVE ZERO STARS. The cheap monthly price is not worth it. I had my phone for more than 6 months; customer for over 5 years. They turned off my service. When I called, they told me that I changed my SIM card so it wasn't valid. I never changed it-- why would I? 😆 After an hour and FOUR DIFFERENT PEOPLE (mind you they ALL went the the verification process with me - some 3 verification times, others 5 verification attempts, including asking me phone numbers of who I text AND ALL OF THEM INSISTING THAT THEY SEND ME A VERIFICATION TEXT MESSAGE after I told them several times that my phone was NOT WORKING 😂) they told me to buy a new SIM card.

Bad customer experience and garbage phones. Never again. Just bought this phone and it's already malfunctioning, and customer service hangs up on me when I try calling them. What a nightmare company.😡

I was with Walmart Family Mobile for 7 years. Their coverage was modest, less than Verizon, similar to AT&T coverage. They got bought out by verizon, and the service started to go downhill. First, coverage became spotty. Then, network connectivity began to decline (about the time 5G went live). Since then, prices have slowly increased. They are still fairly cheap, under $30 per month, but when my SIM card died, the website and even super-user CSR was unable to activate a new SIM for my existing phone. They insist that I use my non-functional phone to verify my phone. Did I mention that my SIM card was dead? No network capability, no SMS, no text. Wifi calling was also disabled on walmart family mobile, so I could not even make or receive phone calls. Yet, they would not help unless I could verify by text or phone, using my dead phone. Idiots. Time to find a new service provider.

This is the worst phone company I have ever used. I have been with this company for 10 years and because I had a major issue with my phone it locked itself down. I had to go buy a new phone and was told that I could get that credit to my account just to call back on April 14 which I did and NOT one damn word was documented in my account. They are nothing but a bunch of liars. DON'T TRUST FAMILY MOBILE phone company. They are the worst customer service I have dealt with.

Done With Family Mobile. I’ve been with Walmart Family Mobile for about 7 years, but after what just happened, I’m officially done. I recently purchased a new phone and transferred my SIM card from my old phone into the new one. That’s when everything started going downhill. My service kept randomly getting shut off. I’d call them, they’d tell me it was a system error and turn my service back on—but then a few days later, my phone would be cut off again. This happened multiple times.

Good customer service but phone was made to be thrown out if it broke, tried switching my number to new phone and couldn't do it. They made the sim card very difficult to remove without breaking something. Now I have another new number.

Worst phone service, awful customer service and half the time they won't put your hotspot on. You pay close to 60$ for one line and hotspot but then nobody can hotspot. As soon as I'm financially able I will be getting a new service. I will never recommend Walmart mobile to anyone.

I have had this service for many years. I had both of my sons on the plan for over 6 years. We had bought an iPhone 11 for my youngest son 6 years ago. In addition we bought the Walmart extra insurance plan in case it got broken. Well couple years into it the phone did get broken. We were told by Allstate AKA SquareTrade to keep the SIM card and to insert it when we got our replacement phone which was a recertified phone but still that's what we did. We recently tried to leave and go to another provider and we were told by Walmart Family Mobile Plan that we would have to pay an additional 30 days in order to get the phone unlocked. I explained everything to them. They didn't care.

I really wanted to give Walmart Family Mobile a 5 star review. I had the service for years, and loved it. The customer service is the worst I have EVER dealt with! So, as long as your service has no issues, you will love Walmart Family Mobile. If for any reason you have to contact support it will take years off of your life!!! They keep you on the phone for over an hour doing silly meaningless troubleshooting.

So if you go on their website it says that they offer upgrades for their phones. No I called three different times, three different customer service agents. Do you know what they all told me? Just to go and buy one at Walmart. Those are the upgrades. Does an upgrade phones. It pisses me off that places like Boost Mobile, Cricket, Metro all of these places don’t offer anything for their loyal customers and it’s a shame that even if we like the service and we need a break because we can’t afford a phone that we have to switch companies just to get a free phone or discount phone. It’s ridiculous how they don’t cherish their loyal customers and false advertising either is wrong.

Walmart Family Mobile customer service is an absolute JOKE!!! These people are the absolute worst to deal with!! You'll be on the phone for over an hour; they talk to you like you're stupid, they don't understand anything you say to them, you CONSTANTLY have to keep repeating yourself them, you become so frustrated with customer service that you find yourself yelling at them!! They'll tell you to turn your mobile data on 6 times while you keep repeating yourself that IT IS ON!! They'll tell you to keep doing the same thing over & over while you keep telling them that is exactly what you just did!! They literally DO NOT LISTEN TO THE CUSTOMER!!!! Absolute worst to deal with!!

Trash service, worse when they changed to Verizon. Terrible …. Terrible … Terrible! Trash trash trash. Lived in 2 different states. Paid good money for iPhones. Not worth anything if you can not use them! I’m disappointed! Do better Verizon! Obviously by the 15 min it took me to get service to write this … I’m very mad! Been with them 6 years. Just trash! Works when it wants. What’s the point in unlimited if you can not use it?

Horrible customer service...paid on the 9th...cut off on the 10th. Have receipt and order but... "We can't find it." Spent an hour with a Carmelita who did nothing but said I was wrong to order off of Walmart site which give only done for past 3 years with no problem. Helloooo...you contract with Walmart! She did NOTHING...Thank God my bank took the charge dispute.