Walmart Family Mobile Reviews

So I purchased the 10 gb plan. My month is up. Never hit my limit. Pay my bill for next month and the very next morning it says I am over my limit at only 1 gig. So I call and ask why I am throttled when I just started a new month. I was informed even though I just paid and started new month my data was 2 weeks behind, so I just paid full price for 10 gigs of data but will only have it after the first half of the month is gone. Utter and absolute garbage. When you pay for your new month limits should be reset with the billing cycle, not another different date for data. I will be going back to mobile as soon as this rip off of a month is gone. Pay for 10 gigs but stay throttled for the first half of the cycle. Would suggest anyone stay away from Wal-Mart mobile. It is a scam and you have to deal with an Indian call center who can't speak English and offers zero help.

December 10, 2016, we purchased a phone from Walmart for our ten year old son. We paid $50 plus dollars and paid the activation fee. Our total was $92.00 or something close to that. The phone worked good for about the two weeks and it quit working. We then tried to resolve the matter with Family Mobile thinking they could resolve our concerns by offering to replace the phone or give us a credit to purchase a new phone. By this time the fifteen days were over and Walmart wouldn't accept the phone back and could offer no other solutions except to contact Family Mobile which we had already done. The main problem is no matter how hard you try you can't understand most of the representatives. They told us to master reset the phone which we had already done but in doing so another customer's email address showed up and wouldn't allow us to enter in our information.

We were looking for a new phone for our daughter and a Walmart employee recommended the Family Mobile as a "Pay-as-You-Go" plan because they were very affordable. The bill was more than I was originally paying with Net10 ($15 vs. $42+/monthly). So her phone finally died and we were not able to use my old phone with the Family Mobile plan so we changed it to AT&T. I tried to cancel the Walmart Family Mobile via website but when I tried to log in the account had been cancelled already. So I figured I would get a partial bill from 12/17/2016 until 1/4/2017. When we received the final bill, it was for the total amount. So I called into customer service, talked with a fellow and he said that I would receive an adjusted bill.

I am now on my second month of having service with Walmart Family Mobile. So far I could not be happier with the service. I am absolutely flabbergasted at the reviews people have left on here. You know what? Pay your bill on time. Like other responsible people do. If you can't afford your phone, cancel the service. It just shows how every problem anybody has in this world nowadays is somebody else's fault not their own. Accept responsibility for your issues. My favorite review is the guy on here who was complaining about the big evil taking over the government Walmart! LOL! Dude, if you thought it was such an evil company why did you sign up for service with them? I assume you're not a rocket scientist? I say we start up a petition not against Walmart like you want to but against people like you and make you go back and get more than a third grade education.

Only uses 10% of T-Mobile's network and this can be seen when a WFM phone and a T-Mobile phone are right next to each other. The WFM phone always has a weaker signal, and even when I pop the WFM SIM card into the T-Mobile Phone (both phones are factory unlocked) the phone picks up a weaker signal from WFM than it did T-Mobile! My fiance eventually got tired of this and tried to port her number over with me on T-Mobile to take advantage of their $150 tax time deal, and WFM is locking her number down and refusing to port it, this is confirmed when I contacted T-Mobile and they said the port request was rejected. Her account is in good standing and running #BAL# showed that she currently owes no balance. Now because of WFM she might not be able to get the promo from T-Mobile.

I had three phones. One I canceled and they never canceled. They charge you a month in advance whether you use the service or not. I had to pay an extra month for a phone I did not use. Two of my phones had cracked screens because they are sooo cheap. I had one of the sim card quit working. Again I had to pay for a phone not in use. They have 5 charges on each line if you miss the payment date by even a single day. The reps are from India and are hard to understand. They lie about their fees. Even when you ask directly if there will be fees they say "no". So read your contract with a fine toothed comb. They are rude disrespectful and unhelpful. RUNNN.

I requested the 39$ plan. They charged me 5 months close to 60. Called almost daily. Finally 2 weeks ago a foreigner was customer service in foreign country said they can't do anything about bill and there is no number to call. Walmart can't help you either. I wrote several times but never got refunded. In fact I was told thru emails I never contacted them and I had 5 months in a row but you can't talk with anyone. Can't believe Walmart would even sell such crap.

I really find it interesting that there are so many recent bad reviews for WFM especially because I work for a company that vsourcing their work to pay someone in Pakistan one American dollar for a whole days work but they are also unavailable 50% of the time and the only thing you can get help from is a damn automated system. At least my employer is open 24 hours a day so you can always talk to a like person. Pretty sure every cell phone company besides WFM has a 24 hour line. Then on top of cutting all of those corners WFM is a ** scam. Whoever is running the place is a crook. I have never had amazing experience using WFM internet. I like to live stream but I can't successfully do it because the speed is awfully slow. Today is February 19 and I paid my last bill on 2/17, TWO DAYS ago. My internet is acting even slower than normal which is beyond frustrating so I call their 1800 number and I can't even get a live person on the phone.

My issue stems from their suspended line policies. Now for the record the first 2 years of my service I paid $15 a WEEK, overpaying by like about $10 a month and eventually having a bill that says, "you owe nothing". Now I had some financial setbacks and changed jobs forcing me to end my practice of overpaying every month. First time my bill is late they partially suspend it, I'm like ok, whatever (this happens a couple my times). Flash forward a few of years and I lost my job due to a car wreck and I'm playing bill catch up for the last 5 months. Now every month I'm a week or two late paying my phone bill and every month they suspend my account (the very next day of bill due) and don't turn it back on unto I pay it.

I was with AT&T for over 10 Years. The bill every month would change and so I was always stuck calling customer service to have it fixed. Finally, I was over it. The bill kept going higher and higher and changing! I have been with Family Mobile for a year. I just added my 2 children. For 3 lines with unlimited talk and text it is $75!! Plus tax (of Course). But the main reason for the review is because my identity was stolen and I was unable to pay my monthly bill. I had NO ACCESS to my funds until new Credit Cards were mailed to me (which was 7-10 BUSINESS DAYS!). Family Mobile extended my service for almost two weeks until I was able to pay. They did not hassle me and actually "Wished me the best and hoped everything worked out and that some things are out of our control." I would recommend them to anyone

I purchased my phone in Nov. Went online, activated the phone and added a $39.99 plan monthly. They keep sending me bills for $54.08. I called customer service on January 24th. The rep hardly speaks English, very hard to communicate. I did ask him for the $39.99 plan. According to him February's bill will be $39.99. I received a bill for February $54.08.

After moving back from Kentucky, where I was serviced wonderfully with the Walmart Family mobile that ran off of a prepaid AT&T I switched to Family Mobile up here which runs off a monthly billed service through T-Mobile. My husband bought sim cards in store, and brought them home to use in existing phones. The sims were $25 each, I believe. I watched him pop the sims out, put them in, and activate them. I heard him talking to a gentleman in regards to our phones to figure out how we needed to pay and such. I specifically had him ask the gentleman while I was listening that web was included only on his.

I just brought a Family Mobile from Walmart. I had it long time ago and I had to discontinue because of Financial issues. I decided to go back to them. I had the phone one day and I can receive just land-line numbers not cell phone numbers. It goes straight to voice mail. I went to Walmart and ask him a question and he tells me there is nothing he can do. I like my phone, but the service is not good.

Walmart Family Mobile T-Mobile is a scam. I canceled my service in November 2016 and paid my last bill. I then received another bill stating I owed an additional month's payment. I complained that I had already paid, but decided to just go to Walmart, pay again and be done with it. Yesterday, I received another bill. I called and complained again. They told me that I needed to send them a copy of the receipt otherwise they couldn't help me. Unfortunately, I did not keep it. I paid again over the phone and received a confirmation number. I am expecting another bill next bill in February 2017. I hope that the confirmation number will be accepted this time.

I have had 3 phone lines with Walmart for a while. I prepaid for all 3 lines in which were prorated for the first month. Since I started service mid-month I prepay every month prior to service. Well my daughter got an iPhone for Christmas with another company so I called to have her line with Wal-Mart cancelled in Dec. The customer service rep could hardly speak English. He told me I still be charged full amount for the line. I ask him to explain to me why I would have to pay for a phone we won't even have. He tried to explain to me that I had been misled at the time of activation and that I hadn't prepaid. At this point I am completely confused. He told me that he would take care of this and it happens a lot.

I got Family Talk Walmart for my children. Back in September my son lost his phone so when the bill was due in October I told the customer service representative that I wanted to disconnect the line for the phone that was lost, was told that since they bill in advance that I would have to pay for October but by November it would be taken off. Come November I received a full bill for both lines, called CS back and was told that there were no notes for the request.

As usual Walmart try to destroy businesses but they master the art of deceit. Before Christmas I decided to switch to Walmart Family Mobile which I didn't want to because I can't stand Walmart and what they do to our communities. Anyway I said let me try one of the notorious deals. Walmart partnered with T-Mobile to provide one of the most notorious deals on the market which I’ve been 7+ years a prepaid customer for T-Mobile they couldn't provide me as a loyal customer. I went to all Walmart in Bakersfield, CA and none of them carried the nano SIM card, so I bought the micro nano and I said I'll cut the SIM card to fit my phone. I took a SIM card for $5 plus tax, $50 prepaid card. Notice this part. The service from Walmart is $49.98. "Ridiculous". All change leftovers they take from you by force. Pennies for you. Not a big deal, but for a company that serves millions it is a big deal. I paid and went home.

Originally we had no problems until the second phone was lost, it was canceled but never removed from our account. Didn't find this out till I bought a new phone to be added to my husband's primary phone. When I tried to do it online it was charging us for the canceled phone, so we called up and that's where the nightmare began. Both phones had emergency calls only. Turns out they gave my Sim my husband's number! They said it would take 24 hours to reverse the Sims with correct numbers. That was 5 days ago. The non-speaking English reps had no clue what they're doing. I need to speak to someone English to get this sorted because we are going round in circles and still neither cell works!! What a carry on for such a simple thing. Please spend an extra a few bucks and get competent customer service! In dreading calling back up because I know they're clueless!!

Around mid to end October I paid my monthly amount. A few days later the charger port broke. The phone died and I was unable to get it back on. I went to the local Walmart and asked for help. I was told there was nothing that could be done. I ended up spending over $200 on another phone and plan. Now I'm receiving bills on the walker family plan phone that has been cancelled. It was supposed to have been taken care of by the Walmart employee since I couldn't get into the WFP account. They reviewed my request to remove the charge... and denied it claiming I was still using it for a month after it broke. It's impossible to use a phone that won't power on. So they basically called me a liar even though their employer and half of my household are witnesses. Walmart family plan is a horrible plan and will have to deal with my lawyer before receiving any dollar amount for their faulty product.

I was totally mislead by the sales person, about what I was to expect using this plan. After only a few weeks beyond the 2 free weeks I was told I had reached my limit of data usage, (high speed data they called it). I was subsequently dropped down to Mega bytes, and have since been unable to use the internet as I had been able to do up until then. The speed appears to be too slow for any pages except google, who is tied into the phone itself. I can make phone calls but that is not what I got this for. I have no wifi in my area I can afford, and this was a reasonably priced alternative. But now I may never again be able to use the internet as no pages can load at these low speeds. Basically I was told little and the paperwork which came with the plan had little to help either. Online and via phone help was impossible to get any helpful info from.

I was a WFM customer for many years. Their plan is substandard compared to a Team Mobile plan, however, their service uses the Team Mobile network so I was basically satisfied for basic phone service. I then had an occasion to travel out of country and so I wanted to be able to utilize the WIFI feature of my phone. WFM did not offer that capability so I signed up with a standard Team Mobile plan which includes that capability. Upon my return, I was planning on going back to WFM. Instead, I found a Final Notice which included a threat to turn me over to collections if my final bill of $12.80 (for apparently a couple of days of service) was not paid within 10 days of the letter's date which was mailed out 10 days after the due date of the payment that was originally billed to me while I was out of the country.

I have never question my Walmart Family Mobile since I switch two years ago. Never questioned from a single line charge of $44, then $84 when I added another line back in March 2016. Then on August, the second line had issues with the sim card, and I bought another sim card, had the Walmart tech fix it. The Walmart person could not get the original number back, so he assign a new number. Thought everything was good. Still paying the $84. On Nov. 4th the phone with the new number got suspended for nonpayment. How can that be, when I was paying $84 for two lines.

I bought an iPhone from Walmart paying $60 a month for unlimited web text and talk. This is a total rip off as I can never access the web. The only time I can use the web on my phone is only if I'm near a wifi connection. Customer service sucks and so does their tech Dept. Do not buy Walmart service.

I have been with Family Mobile for two years. They have the most incompetent customer service out of any phone company. They are only a vendor for Walmart, they don't have anyone high up that you can contact with a problem. I mailed a messed up phone back to the return center in the summer. They mailed me a phone back without a back to it and told me I was supposed to keep the back from the previous phone, which I was never told that to begin with. The new phone they mailed me was also messed up. The screen had a weird spot on it. So I mailed that phone back for a replacement phone. They guarantee to have your phone back within two weeks. It has now been five weeks and they have NOT returned my phone. They don't know when I'll get it back. The only thing they can say is, "Thank you for being patient." Are you kidding?! What else can I do? I've been put on hold for almost an hour waiting for a supervisor.

Walmart Family Mobile is the worse and ripoff company. I cancelled the service on Nov. 1, 2016. My billing end date was Nov. 7, 2016. I port my number out of Family Mobile to Verizon Wireless on Nov 1. Now they are charging me 5 extra days of service that I didn't use. Plus they are the worse carriers. They don't use T-Mobile Towers. They use TracFone Wireless. You get what you paid for. Cheaper the service the crappy services you will get.

I purchased a Family Mobile phone at Walmart in April 2016. The gentleman that activated it told me I get the first month service free, for my bill the next month it was like $38.00. From the first 2 weeks I had the phone I had trouble with service if I went outside of my home. I went 10 miles from my home and I had no signal, at my work my signal would come and go. I called Family Mobile and they told me they couldn't find any issues with my phone so I went to Walmart and asked the rep there how can I switch my service carrier. She called Family Mobile and they told her I had to keep their service for 90 days then I could switch. So in June I switched to T-Mobile.

I had Family Mobile for almost two years. In July of this year I changed to other company. They sent me a letter with a charge (I think was the last), and indicating that they regrets my cancellation decision. I proceed to order a credit card payment by phone (for the period of June to July 15), but during the next months they continue sending me the bill with accumulative monthly charges. I call the customer service department and they indicate that was necessary to send and email (they were not able to help me during the call) to the customer relations department.

I purchased a phone for a member of my church so they could do job interviews. He did not continue his payment. I received the bill. The statement said they had suspended the service so no calls were made after that date yet they are charging me so I will be paying for time after they cancelled it and no calls were made well into the next month. When I received the bill it said to pay the $45.10 and when I attempted to do that then the amount began to grow. The Walmart representative argue my case over the phone for 15 minutes in full agreement with the fact this was not the way to handle a customer situation. They tried to manipulate her as well until she expressed to them 5 years of experience and knowing what she was talking about then they backed off. Yet I was told I would receive another bill once I left her protective covering. I HIGHLY recommend no one gets in bed with these people because you will not be able to get out.

This is the worst cell phone service I have ever had. They say powered by T-Mobile, which makes you believe that it might actually be a good service. It's not! The service states unlimited Talk,Text and Data, but what they fail to tell you is that the data isn't available if you are roaming. The 10 gigabytes of data that I bought for a hotspot so I could use my laptop on my vacation was useless. This 10 gigabytes of data automatically renews, which I didn't know. When I called and told the customer service rep that I didn't want that 10 gigabytes to renew anymore, not only did it stop the 10 gigabytes mid-cycle, but it shut down all my data. so no unlimited data for anything. I asked for my unlock code since I met all the qualifications. I've been waiting for 35 days now. I've called Walmart Family Mobile on 4 different occasions and have been lied to every time. Wish I give them a negative 5 stars. Worst service ever.

To start off I wish you could get this review no stars because that's exactly what this place deserves. Gonna keep this short and sweet, but the customer service is very rude and does not care about you at all. They have even told me this. The data sucks, the service sucks, there is nothing good about this place besides being cheap but even that sucks because you might as well go pay another company 20 bucks more and have unlimited everything with better service and customer service. They shut your data down early and give you no refund for it. They shut your phone off whenever they feel like it. They also don't understand anything you say and don't know how to resolve any kind of problems at all whether you talked to them 50 times or not. This company does not give a crap about you! This company does not care what happens to your service. DO NOT EVER GO WITH THEM BECAUSE YOU THINK THEY'RE CHEAP. THEY SUCK.

When we got the family mobile plan, they were very proud that they're "powered" by T-Mobile, but they're certainly not the same as if we signed up through T-Mobile. But that was OK with us because it's kind of what we expected. They're cheap, after all. We thought that switching to regular T-Mobile would be easy. It wasn't. We had a million hoops to jump through, and trying to navigate their menu to talk to an actual representative was next to impossible. The plan is fine if you're not going to use your phones that much, or if you really don't need a lot of memory or speed. But if you think you might want to use your phone as your primary, go elsewhere.

My bill was paid, I had 2 weeks left on it but decided to cancel because of the terrible service. Never having WiFi when I left the house, I did cancel and now received a bill for 2 months. I called. The man was very rude! And said "the billing was always a month after you used your phone." I paid for the month before I even started? When I told him he said that's not how it worked. I told him if anything he owed me for 2 weeks because I canceled before it was up. He said now that I didn't pay. I was charged another month. Are you kidding me! I have had it. I told him I am not paying another dime and hung up!

You get what you pay for with this company for sure! I have to move around my house to get a small signal but most of the time I miss calls and have a ton of VM because my phone has no service. They have reset my phone too many times trying to get a better signal but to no avail. Customer Service is always a foreigner that doesn't know what they are talking about or what good customer service is! There is no one to complain to other than an email and they say they will investigate and never get back to you.

I have had Family Mobile for a year now and I must say it is one of the worse carrier I have had. For instance I paid $69.00 the beginning of this month and the internet has been going slow and I haven't even went over my data limit. Honestly the internet has been slow after 1 month of me having the service. My phone always disconnects calls as well as stating NO SERVICE almost everywhere I go, not to mention when you call the representatives they seem like they don't know what to do to fix the situation. I am so glad that I will be changing my service tomorrow. I am officially fed up. Please don't waste your money as I have for a little over 1 year. God Bless.

This company is a waste of time. I had the service for over a year hoping it would get better but it didn't. IF you're lucky enough to get someone on the phone don't expect them to know what they are talking about. When I first bought the phone and started the service it took them 2 days to get the phone working. When the one I bought wasn't working I took it back to Walmart with the box it came in and the receipt. The employees there helped me by calling family mobile and trying to figure out the issue. She spoke to THREE different people who tried to tell her that phone wasn't a family mobile phone and I couldn't have bought it there even though the Walmart employee was telling them she had the box with all its contents and the phone and the RECEIPT.

Well, no internet data service at all. Oh works if in free Wi-Fi area. Nothing from Family Mobile. To have 5GB data a month. Well doesn't work if Wi-Fi is off. Meaning at the end of the month I've used 250MB data??? Reason, only way I can get online is through free Wi-Fi. So why pay $45 for same, I could be $29 a month unlimited text/talk. Oh if in business or mobile can't make calls even??? AT&T definitely a better choice.

My husband's phone number was given to someone else in a different city and to nobody we knew!!! Family mobile customer service would not do anything except change the phone number and charge us $15 extra even though it was not our error this happened it was theirs! You don't give out an active phone number on an active account to someone else in a totally different city!!! My husband lost work and money because of their error!!! They need to waive this fee and reimburse us for our inconvenience and loss of income! The supervisor Angie at customer service was not a person. She was very cold and would not take a good look at our account! Why would we all of a sudden request a new phone number when we didn't have to??? Do not get this service!!!

I called customer service because I had a balance of $27 credit on my cell phone bill. They took my $27 and told me that I owed them $27. That my first bill was $27 with my first bill was $21. I paid $45 that left me a balance of $27. I just now paid $50. My bill is only $44 so that should have left me a credit of $32 and they keep saying no you the first bill was $27 and so we credit you $18 or something but they ripped me off for $10. So now I'm going back to Verizon because when you first purchased the phone that $25 is supposed to go to your first bill. Should not never be $27. It should be 21 no more than $22. They just rip you off. They take your money and then tell you owe them money when they owe you money. Poor service. Don't never get Walmart mobile service. It's the worst service ever.

Three months ago my husband bought a phone and called to activate it on our existing plan. Instead of doing that they started a whole new account so that left us paying on two accounts. When we received two bills I called about it and two hours later hopefully had it fixed with us paying for the service. We have three people on our account. I pay month to month without them having monthly access to my account. I paid my phone bill online for September and looked online at my banking and they had hit my account for two payments. I was furious. I called and they said it would take a week to two weeks to fix. Why!? I told them to keep it for next month. Now I have a credit balance... right!? Today I received a call from a collection agency stating that I had not paid a bill for $149.00. I have never ever paid them $149.00????

Yesterday I went to Downtown for a dental appointment with my brother, and at the top left it said "No Service". I assumed that it was because where I was at. I got home, and restarted my phone and nothing happened. I took out the SIM card, and tried everything they said to try on the internet. I guessed that it might've been because the antennae. It kept asking for my Apple ID, and when I would enter it it would say that the verification was denied. I finally changed my password, and got all the updates that were available to me. My phone restarted after the update, and currently it is still saying "Searching" which drains my battery and also will not let me make emergency calls/texting. I looked up if it had anything to do with my carrier being down. I ran into this, and if I had the choice to go back I would. This is a horrible carrier and I would never recommend using it.

My bill was due and I went online to make a payment which was normal. After I logged and clicked pay bill then went forward to my current balance when I clicked next it never went forward, the balls just kept spinning so I went back to try again and didn't get any further so I decided to wait but it took so long I fell asleep. In the AM the first thing I did was open my phone to pay my bill and I saw a confirmation for a payment from a card which I checked the 4 numbers, and when I look at texts I see another confirmation for another account. I never got to the point where I imputed my financial information for my account. I called and they said there was nothing they could do so I thought about it and paid the bill the next day because the funds weren't in the account they used and I had never intended to use that account.

I went to Walmart to get a prepaid phone for temp use for something. I didn't need a full access phone because I have a cell phone provided by the company I work for. If I would of known this wasn't prepaid I would have gotten Boost or even MetroPCS that doesn't appear on your credit but I trusted the Walmart employee. Many months later after the phone hadn't been used and was broken I get an email from a collection company saying I owe $79 for the bill. What bill!!??

This is my Facebook posts regarding what I've went through with Family Mobile. I've called them several times because they are charging us two final bills, and taking from a card they no longer have access to. August 28th: To anyone who has family mobile or is thinking about switching, this is what you get when you leave them: Josh never once had 4G/LTE service; We paid the last bill even though they told us not too (They automatically took mine from my card that I had just removed from my account); We don't have degrees in math but where did 81.80 come from?; At this point, this is theft.

Walmart Family Mobile is by far the worst I have ever experienced. They really need to be shut down ASAP. I have never spoke with a company so rude and don't care. They are right all the time... The customers have no rights with them. They charged me $60 for 2 days of service... I thought it was a prepaid service. Then every month I had 2 lines it went up. Started at $45 then went up every month ending at $140. For 2 lines. I had enough. I can't express how bad this company is.

I will never use Walmart Family Mobile again! Changed my carrier but kept my phone number. But I did not contact them the day I switched my service and they continued to bill me, even though their website indicated my account was cancelled. How can you bill for active phone service on a cancelled account? I called customer service, where I was spoken to in a very condescending, disrespectful manner by a rude woman. Never, ever again. Horrible service, even worse customer service!

How bad can customer service get, you ask? Apparently really BAD: The call center support staff I spoke to today were very hard to understand. It was abundantly clear English was not their native language. It didn't help that the telephone connection was static. With that being said, here is what happened. Called support to make inquiries about adding me to his plan.

I was talking to the Family Mobile people and they were being rude. They are a bad phone company. I'm planning on going with T-Mobile soon. They were cussing at me so I Butch them out.

Phone reception and service was ok, however... Caution: As soon as you switch carriers and change your number you will no longer have access to your online account. So verifying your payment history is near impossible over the phone. The problem is that they want to charge at the end of the billing cycle for the previous month even though you started paying at the beginning of the cycle when you first got the phone ("pay as you go"). Without the history I couldn't itemize or recreate my billing/payment history to fight them. BTW after your account is cancelled and you want to pay by phone they want to insult you by charging another $5 fee. I have read other reviews with the same issue. I will never use them again. Nor should you.

I will start by saying this is by far the worst service of any phone company. Beware. Poor service. Calls not coming through, calls drop, slow web services. They always your coverage area have good signal using the zip code for the phone. How if I'm calling you to complain you have no family mobile companies in Wisconsin. How would you know apps not working. I'm been dealing with them for the last 4 upsetting years. Switching numbers instead of dealing with other plans they offer. I'm at my point. This the last bill. I'm finally going to leave.

After more than a week of phone calls to this horrible service that should be renamed 'ROBBERY', I have come to the conclusion that these people have NO intention of EVER fixing the issue with my phone but rather waste my time and recommend. I send the same email with the same complaint daily to an address that seems to be obsolete since no one has responded or seems to have any intentions on doing so. I explained over and over again that my friends and family cannot get through when calling me but only other Wal-Mart Family Plan members are able to and that too is hit and miss.

Phone reps can't do anything after speaking with tmobile. They said if in the first five solutions they say I'll send a signal refresh or to do a master reset. They are not doing their job or don't know what they are doing. They don't train them and after six calls the language barrier in what's supposed to be English they still don't know what you are saying. They lie at the store and say prepay but it's post paid. You sign a contract without a ink pen or e-verify. They can hit your credit with so if you find a wallet use their info instead of your own to protect your credit is what is recommend.

I tried to activate a used iPhone twice with a sim card purchased at Wal-Mart. Neither times were successful and I eventually gave up on the iPhone and service. Nevertheless, they charged for 2 monthly recurring accounts, sent me to collections and the phone support would never help. The Indian support person changed the story 4 times, but eventually said I had to email customer relations and check back in precisely 5 days. He would not handle or escalate anything.

I bought two phones. I kept getting calls for someone who owned the phone previously that owed money on that phone. They told me the only way to fix the problem was to change my phone number. I kept it for over a year, until finally got frustrated with the service all together, dropped calls, apps stopped working constantly going back and forth. I called to cancel. They told me that it would be shut off on July 6th, that that was the end of the billing cycle. So I paid my bill on the June 29th for $84.76 for the month. Paid in full and was told I had a zero balance. I have received a final bill for $91.71 for 5 days of service. Really. They refuse to talk to me about this. I have filed a complaint to the Attorney General's Office.

This is the worse company ever. I have asked for an extension for my payment in the past and now they say there's no record those extension. I'm asking for an extension but they need I make a payment, really? I'm asking for an extension because I can't pay right now and they treat like a liar because there's no record of those extension in that past. The service is awful I had to keep dialing '0' so I could talk with a representative it is exhausted!

I have been having problems with this service for 3 months now. Somehow reoccurring payment was set up on my account. It drew my account negative and so my bank declined it. This was done 2 days before my bill was even due. Family Mobile then charged me $35 for declined payment. I spoke to a rep and they gave me an email that I would need to contact and a number I would need to fax my bank statement to. No one contacted me back so my phone got shut off for non-payment for the $35 fee. I called to see why I never received a call or email and I was told Family Mobile did not approve my fax because it did not show them the balance of my bank account. I was so confused because I did not understand what they needed to see the money I had in my account for when it specifically was the money being shown taken out of my account early.

This has been the worst phone company in my 50 years of living! From the moment I bought my $185 Samsung phone (was told by the very uneducated Family Mobile employee that this phone works the best), this service has been the worst. There has been no data and I'm even unable to make calls at emergencies! I pay for unlimited call and texts and 1gb of data and always pay my bill in full AND on time so there is no need for any problems. I do not even use their data at all because I use wifi at my home. However, took a trip to visit my sister in Biloxi, and the phone would not work. I was left stranded at the airport for 4 hours because I could use my phone. Not to mention, I had no data, could not text, NOTHING!!!

I started this service in September 2015 and I should have known in the first month how terrible it was going to end up. My online statement said my bill was due the 17th but then I got a text saying it was due the 4th so I tried calling but couldn't get through to a live person so I figured I would try again another day. On the 6th, my service was disconnected. I finally got through to someone and he apologized and restored my service and told me that my bill would always be due on the 4th and he was not sure why my online statement reflected a different date. I didn't get it, but I moved on and dealt with it.

Have been having trouble with my phone service for some time now. Have been told it's my phone. I have been through 4 phones and still having problems. Was told today that I need to go buy another sim card. Walmart Family Mobile (T-Mobile) will not get another dollar out of my pocket. When my bill is due I will not be paying my bill. Will be going to someone else for phone service.

I just wanted to take a second and expand on my previous complaint. Family Mobile continues to remain a horrible service. Not only do they lack in quality phones and customer services along with fact that they disconnect your service after 2 days of non-payment... they continue to charge you for the service after they disconnect it! Now they are saying I owe double the amount, even though I can't use it! I wouldn't be surprised if you can't even make emergency phone calls from this service after disconnection. Stay away from Family Mobile!

Started service with Walmart Family Mobile at in-store location. Service started with many dropped calls and then would not allow any outgoing or incoming call from 8am-5pm. Unable to use and data service either. Service later degraded to unable to use anytime. I made numerous calls to tech support without success. I call customer service to stop service and they told I would still have to pay for 90 days, to get my phone released.

I hate Family Mobile with a passion! Their phones have very little to no data even if you are paying for 4 gigs, and they disconnect your account even if you are two days late. You hardly get service, if even any in most areas, even if you live in a big suburb. Not to mention, often times you can't even make a phone call unless it is connected to a WIFI network, and loading data takes a year! I understand that it is important to pay the bill on time, but sometimes life happens and it takes a little more time.

Stay away from Walmart Family Mobile. I purchased this phone/plan as a throw-down work phone so my employees could call me without me having to give out my personal mobile number. The phone that I was required to buy (I had a choice of two), didn't work properly from day one. It wouldn't hold a charge for more than a 6 hour stretch even if it was just sitting on my desk without being used at all. I took it to a random T-mobile provider to see if it was defective and I was told that the phone was more than two years old when I got it and what little memory it had, the operating system was eating up as fast as it could charge. The few calls that I did get weren't from anyone I knew. I just fielded collection calls from the person who had the # prior to me. I signed up for the lowest plan available which was advertised at $15.99 per month. With all of the misc. fees the bill was close to $30 every month.

I can't wait to cancel this service. This has to be the worst service and customer service in the USA. T-Mobile should be ashamed of even having Walmart working with them. This service almost got me fired because they could not contact me to come into work. I called and told the technical service and still no service at my apartment. I literally got to go outside my apartment to the PARKING LOT TO GET A SIGNAL WHICH SUCKS. If you want to keep my service with you, you either fix the dang problem or buy me another phone that works better or my service will be gone.

I been having Family Mobile for at least 3 years. Tell me why they decided to close one of my lines. I been a loyal customer to them. I paid all my bills with them on time so when I finally got through with 611 they told me they assumed something wasn't right. Instead of calling me to see first what's going on they cut the line off completely. I don't recommended to anyone.

The service doesn't work properly in my area. After months of horrible service, I tried to get a partial credit for my troubles. They give you a email address to complain to. I went to the local store to complain, they can't do anything about it. They told me that they now tell customers not to get the Walmart family plan, because it sucks. Do not get this service.

I switched from Family Mobile to T-Mobile, directly after paying for a full month. Later, I received what I thought would have been a credit, but was a 16.99 bill. Although disappointed about the bill, I decided to pay it and be done. I tried to pay online but could not since the number had been closed. I tried calling the customer service line, but I had to start by entering the phone number. That didn't work, as the number had been closed. There is not an option to speak with a live person, so my only option was to go into Walmart to pay there. To my surprise, the clerk had to verify the number on their system, and my number no longer existed. In short, I had a bill for an amount I truly didn't owe for a number that no longer existed... with no way of making payment! I had called t-mobile and spoke with a live person, but they couldn't help me.

Worst cell phone carrier ever! Do not purchase! Our son has left home and I do not know the pin or password. We pay the bills but I cannot get through to a live person. We are forced to pay each month again and again or have Walmart/Tmobile apply a negative on our credit report. My credit is very high and I do not wish to endanger my credit. I call again and again and put in the phone number but then they ask for pin/password. I even called the Walmart where we purchased and the girl said there was nothing she could do as they do not answer her calls either.

In April we purchased our mentally ill son a $100 ALCATEL ONETOUCH Fierce XL cell phone. He died May 23. I had paid the bill until 6/6/16 and on 6/3/16, I went to Walmart with his Death Certificate. The clerk called Family Mobile and they told me I had to send them proof of his death. They would not take the Walmart employee's word for it. I was prepared to do it, but then I was also told I had to pay $20+ before they would release the phone we purchased. I do not mind paying what I owe, but why would Family Mobile try to make money on our loss or have us keep a useless NEW phone? There is no email site I can find for Family Mobile, so there is the only way I have to get their attention.

I was sold the above service as a prepaid and paid for the service upfront. Later I could no longer afford the service so I made sure I had cancelled the service before time for the next payment. Then I get a bill for a month and half service. I called them and asked them how could I owe anything since it was prepaid. They said it isn't prepaid and that I owe the money. When I asked them what happened to the money I paid upfront they said they didn't know because they had no prepaid. I talked to Walmart and they referred me to appeal. This did no good and they say I still owe and need to pay immediately or be turned over to collections. The account has been locked and I have no way to pay unless I pay an additional $5 to use their customer service. Wished I had never heard of Walmart Family Mobile!! I think a class action should be started against this rip off company!!

Someone has fraudulently opened an account using a name similar to my husband's and using our address. I called their "customer service" line to report the issue. The man I spoke to interrupted me constantly. I asked what their procedure was to work with the police and he said I didn't need to call the police since they were opening their own investigation. I asked to speak to a supervisor. He wanted to know why. I listed 3 reason. 1. He wasn't listening to me; 2. he didn't know the answer to the question; and 3. the constant interruptions. The guy actually sounded happy and animated for the first time as he said he was going to hang up on me if I continued to ask for a supervisor in that tone. Note I wasn't raising my voice. I used polite language saying I'd like to speak to a supervisor please. Yes, my tone was clipped by that point in the conversation. He had been rude to me right from the start. Since he just didn't like my tone, he hung up on me.

I switched to T-Mobile just because a phone I purchased would only work with a T-Mobile SIM. That is where the trouble started. Family Mobile then said that I owed money (on a prepaid account? What thievery is this?). That aside I would have been more than happy to pay their lousy $17 to have the rats out of my life... but alas "their" website doesn't allow me to log in again because my telephone number isn't listed with them. I then call the telephone number on their nasty notes and am told that since I am not paying online (because their lousy website doesn't allow me to) I need to pay $5 extra to pay them off. Gladly, may they never darken my door again. I had always felt sullied dealing with anything with the 'Walmart' name in it anyway. Begone!

A few months ago I transferred from Wal-Mart Family Mobile to another service provider and ported my number. I had to call them right there in the store to get account info relevant to transferring my service. Then the clerk at the store called to transact the transfer of service and porting of my phone number. A week or so later, I received a letter from them acknowledging my termination of service and saying they'd miss me as a customer. Suddenly, I got a bill from them for 2 months of service AFTER I transferred to the other provider!

This service is through T-Mobile. I have tried numerous times on several different days to talk to a live customer service representative. I did manage one time to get a representative by pressing random numbers after calling. I am trying to cancel my service. I was told I needed a PIN number and they mailed one to access my records. All the representative said they could do was accept payments without a PIN number. I received PIN number in the mail and they won't accept it. Do not expect any assistance in trying to phone or email to cancel your service. THIS IS WORST EXPERIENCE I HAVE HAD WITH COMPANY.

We decided to cancel our Family Mobile account after two months because we couldn’t get signal reliably. That was the easy part. The nightmare started the minute the account was cancelled. Before I even got home from their competitor's store, I was locked out of our online access so we were unable to login to find out even whether or not the account had been deactivated or what the status or the final payment was. I have credit card accounts I closed five years ago but I can still log into and access statements for. I expected to be able to at least access my account number, especially since I had been a ‘green’ customer all along and never printed a statement.

If you leave Family Mobile and do not cancel your account on the very DAY you get a new phone they will charge you for the whole month! What a crooked policy! I called 2 days after I got a new service and none of the reps said any thing about porting out and 2 weeks penalty. This is a cheap way to rip off the customer! I am stuck paying 2 phone bills for 2 months because I called Family Mobile 2 days after! If I had known about this I certainly would have called the very day but they keep all their deviant little secrets so they can rip off customers!! I am sick of being overcharged by greedy phone carriers! I will tell everyone about this cheating policy so maybe the next person will not get ripped off!!! Family of thieves!

Family Mobile has a huge problem communicating with customers. I am very disappointed with Family Mobile services. This company has charged me 69.71 and sent it to the bill collector with no notice. It's frustrating to find out that they are charging me this amount of money for absolutely no reason. I suggest everyone to choose wisely when it comes to Family Mobile. That company truly sucks!

I made my first payment on my account on 03-23-16 @ 1:20 pm and received a text message back saying payment received for $25 extra pack from ext ** then about two weeks later my son's service is interrupted for payment not received. Called, spoke with someone who tried to tell me I had to repay $20 more for services to be restored so I asked for a supervisor who did something to restore my son's service for 14 more days to find my lost payment. How can it be lost when I have a confirmation text saying it's received? Well now it's time for the next payment, got a text from the same place, notify me the new bill is 49.39 due 05-05-16 which tells me they are trying to get me to repay the bill I already paid. Text them back at the same place. I received the text and everything cause now the number I used to contact them the first time isn't working. Every time I put in his phone number it say it doesn't recognize it. What type of mess is this?

I had Family Mobile and loved it, but had to change recently to a new carrier. Here is the problem: There is NO WAY TO PAY YOUR BILL ONCE YOU PORT YOUR NUMBER TO A NEW CARRIER!!! Yes, that is right. Without an active Family Mobile number you can't log in to their website, the phone number for them or even where you can pay your bill inside a Walmart. It took me over 3 hrs in the electronics department to finally have an employee reach a real person for us to speak to, to try to pay the remaining balance on my bill. They said they would waive the $5 charge for paying by phone since I couldn't access my account to pay it. WELL I JUST RECEIVED A BILL FOR $5 FROM FAMILY MOBILE. Guess what? I can't access my account to pay it. I guess I will have to go to Walmart again and spend 3 hrs to resolve this, but WILL IT GENERATE ANOTHER $5 CHARGE?!!!

My experience is that I was under the understanding that this account was a prepaid account. I bought a phone for my mother for Christmas. I do regret ever purchasing a phone with this company. I got laid off from my job and couldn't pay the phone bill anymore. So then after the last payment, there were no calls made. All bills were current at this point and the phone won't even let you make calls; however, I kept getting charged via bills getting sent through the mail. So I tried to call in and it's hard to call into the phone system if you don't have a current working number. You CANNOT reach anyone without having a current phone number.

Since the purchase of Sim Card and installation in UNLOCKED Samsung Galaxy 4 on 11/21/2015 for account #** have been unable to send and receive text messages. Have made numerous phone calls to Walmart Family Mobile since 11/21/2015 and Walmart Family Mobile staff, Tech Support and Engineers have been unable to assist in fixing my phone. Went to Wal-Mart and they switched out different SIM cards. Same results. Phone keypad no longer works on Samsung Galaxy 4.

Family mobile is a joke. It's cheap but highly unreliable - at least two or three times a month phone service disappears for an hour... today phone service went out for 10 hours - no explanation. Couldn't get anybody to understand why... Called the agents at Walmart F-Mobile... all from India. Difficult as hell to understand... talked to at least three or four of them.

I will never use this company as a cell phone provider. Opened up a account in person at Walmart. Attached my credit card to it. When I went to look at the account a completely different name, address, telephone number and password was inputted into the account. Could not access the account as the name was not mine. Tried to explain this to customer service and all he could give me was a rote answer. E-mailed customer service and they said I could change billing method. What they didn't understand was that the name wasn't mine. I had to change my card due to their inattention to details and lackadaisical way they do business. Worst customer service.

I paid my phone bill and got my 3G for the whole 20 minutes I got to use it. This company is terrible. Don't get sucked in.

I called today about 10 minutes ago and was rudely treated by a representative who hung up on me while I tried to explain that I had had the same issue since my older phone. He was of no help, just ignored me and hung up. Im planning on changing companies just because of how I was treated and how all of your phones seem to send virus alerts through the browser.

We have been unable to resolve billing issues with Family Mobile involving 2 numbers on one account. First we called about lowering the bill to the new rates which are $5.00 cheaper. Then when we lost a phone, we cancelled the one phone line. Family Mobile cancelled both lines. When asked to restore the one, guess what, they restored both and then bill us for 2 lines. We have been back and forth since Dec. 2015.

September I canceled my son's Family Mobile account. I was late on paying the bill, so I could not sign into my online account. I had to call them. They said there was a $5 fee for paying over the phone. Well I went ahead and paid the bill plus the $5. A week later I got a statement showing that I paid the $5. A week after that, I got a $5 gift card from them. A week after that got a statement saying I owed $5. After that I called customer service to straighten all this out. Of course they could see I did not owe the $5, however no one can seem to fix this fiasco since. Every month since then I have got a new statement saying I owe the $5. Stay away from this company, they will try to extort and nickel and dime you to death. I am sending back the gift card they sent me, that I never spent with my latest fraudulent bill. Hopefully they will leave me alone after that.

I also was screwed by WFM. Here's my experience: I signed up for the plan in January 5/16 and cancelled on the 23 same month. When I called to cancel they told me to return the phone to Walmart and because I cancelled within the 30 day buyers remorse period I would not be charged. In February I get a bill for 28 dollars and I go pay it at Walmart. Then in March I get another bill for 5.94. I was furious but again drove to Walmart and tried to pay this and they refused to take my payment. They said to call WFM.

WORST PHONE COMPANY I HAVE EVER DEALT WITH!!! Do not waste your time. This company is pathetic. My phone broke Jan 8. Called to cancel it and they said it was canceled. Come to find out it never was canceled to this day. They are still sending me bills in the mail when I have talked to multiple people on the phone about this problem and no one seems to know how to cancel my account. And it is now March 19 and they are still trying to bill me. And now saying I have 10 days to pay them $75.14 or they will send it to collections. I am beyond pissed. I've sent multiple emails, talked to supervisors and they keep telling me it's canceled and every month they take money out of my account. Worst phone company ever. Been trying to cancel my account for months now and they still haven't figured it out. Ridiculous.

I have had service with Family Mobile over a year. I have had nothing but bad service since the 1st. day. The only reason I stay with them is because I am on disability and must watch my money. Dropped calls, echoing in the phone, losing text etc. I have called them several times about the same issues. A little over a month ago I spoke to someone in the resolution department. She promised me that she would personally fix the problem. She put a "hold" on my account so I wouldn't be charged for the time being. All I had to do was call every ten days to renew the hold. Which is what I did. Never heard from her again. Well my service has been CUT OFF. And now they say I owe for 2 months. And then when I called them I was told to find another service.

In January I cancelled my son's account with Walmart Family Mobile. I could not cancel over the phone's automated system as I could not recall my pin number. I finally went into the Walmart store and an associate helped me contact someone who could help me. I don't recall whom I spoke with but she assured me the account was cancelled and my bill, which had been recently paid, was paid in full. A few days ago I received a notice for collections for $78.00. This is for service that occurred AFTER I cancelled my account. I'm frustrated because I have no "proof" that I cancelled my account, I can only argue that I did. I now have a ding on my credit and will have to pay for money I don't really owe. Shame on you Walmart Family Mobile. I will not recommend this service to anyone! The fall out from leaving is just too steep.

I have been having trouble with my family mobile phone bill **. I called in Jan 2016 and asked them to disconnect my second phone line. They did not put it in their system. So they still made me pay for it in Feb and I called and talk to them and they told me to email customer relations and I sent a email. Never received anything. So they are still trying to charge me or will shut my phone off. I've had my phone 2 years and I have had so many problems with them disconnecting this phone that has not been used and I WANT IT FIXED without having all these problems and having them hang up on me. I have talked to Mary from my family mobile twice and still having problems.

I knew I was going to have a ghetto experience with the ghetto price. But even though my bill was paid early I am writing this review on my "real phone & service" since my ghetto one is slow and outdated. Just remember, you get what you pay for and I am so glad I didn't get rid of my main provider even though I was content for the first 20 days, then they get you! Walmart Family Mobile thru T-Mobile BeWare!!! I paid my bill early so that's probably why they slowed me down so I can buy "extras". FOH.

I acquired a Family Mobile plan for a couple of months. When I tried to cancel the plan in December 2015 I paid the balance of my account and was told that I would receive a final statement. When I received this second statement I was forced to visit a Walmart store in person because by cancelling the account I lost the ability to make payments online and on the phone. After spending 30 dollars in transportation to pay the 5 dollars that Walmart said I owed then, I thought I was done with Walmart. Not so, I have received a third statement requesting the payment of 0.88 dollars. Of course, that means that I'll be forced to spend 30 dollars and a couple of hours to go to a store and pay 88 cents. Perhaps next month I'll receive a fourth statement for another 88 cents and so on...

I've had Family Mobile for three years and never had an issue until this February. Family Mobile attempted to withdraw a second payment from my bank account and the bank saw that two payments where coming from the same company and froze my account so they couldn't get payed a second time. Family Mobile had the nerve to charge me a HCH fee and suspend my account even though they had already gotten the initial correct payment. I had to fax my bank statement not once but twice showing I had the funds in the account.

On Dec 6th I cancelled my service with Walmart family Mobile. I paid my bill for the prior month (Nov) but I was informed I could not pay December's yet as the billing cycle had not cut yet. OK, all fine and dandy. Jan rolls around and I get a final bill for December for the FULL amount of December even though I cancelled on Dec 6th. So I call and the automated system cannot locate me. So I hit 0 to get a representative. I am told that's how their system works and they cannot adjust my bill and they were very unhelpful in helping my pay my final bill.

I found out that for the price of my 3g plan I could have been receiving 5g data. Didn't find this out until I called to lower my plan to the 34.88 plan. Was told it was lowered but it wasn't. When I called they stated I was given wrong info. The 34.88 was no longer available and that my bill amount was the same. I was now getting 5g instead of 3g which I could of taken advantage of over a year ago had I been made aware of it. The agent and the supervisor were very rude, over talking me and no apologies were made. So now after 3 years of service I am leaving family mobile because you get what you pay for. Not to mention their call center is overseas and no one can barely understand you when you do call in.

I have had issues with this service from day one. The phone I originally received had a bad sim card in it. Two weeks later I attempted to return it for a new phone. I had to get the general manager of the local Walmart involved just to get a replacement phone for the damaged one I received. I didn't keep the original box the phone came in and got a massive run around from the person at the counter. I relocated to a different state just a few months later and found that the reception on the phone I had was nonexistence in my area. I had to go outside of my home to receive or make a phone call. Since I had what I believed to be a "non-contract" phone, I simply stop making payments and got a brand new phone for another provider that has been exceptional.

I truly wish I would have read all of the consumer complaints on here! Walmart Family Mobile is a terrible service! Well, at least my experience with them, I can't speak for others. So my husband and I recently switched over to Verizon Wireless, and decided to cut off Walmart Family Mobile; We switched to Verizon on January 23rd. I called Family Mobile on the same day and they said "sure we will end your service." My husband and I had different area codes because he is in the military and we aren't always in the same place, so on my account I paid the $39 and cents that was due for the previous billing cycle, ok great, but then they said I still owed $39 and cents for my husband, that is fine I'll pay that on his due date.

In January, I ported my number over from WFM to Straight Talk, with an unpaid bill of about $44. Within the month I tried to pay the past due bill to switch back but was told I owed $74 instead because I never cancelled the service. The CSR said something about "you are billed after service use instead of before." So today, only about a week after I was told I owed $74, I get a call from a collection agency saying I now owe $95. They also informed me that the same thing happened back in October with a phone I got for my mom that she stopped using. That was my first time hearing about it being in collections and thought she only owed $34 for the last bill. The lady said she could only try to have both bills combined and offer a settlement close to what I was willing to pay of $164!!! She also said even though I don't have a contract, there are still rules and regulations when you use the service.

From the start Walmart Family has been problematic. After I signed up I discovered that it did not work well in my town - which is about 5 miles from the Walmart store where I purchased the service. When I went back to complain the clerk said, "Yeah, we know". However it is a cheap service and workable with my budget. Fortunately I work in Baltimore and coverage is better there.

I tried using Family mobile. Bad decision. First the people at Walmart store have no idea how it works. Then when I activated the kit using their self kit, I go into nothing but nightmares. Out of phone for 10 days, I was informed that it can only be done by customer service but they will call me after 7 days. Service sucked, calls were erratic and nothing was working for me. I switched 3 sim cards. I was asked to go back and forth with my previous provider. My old phone number was not ported out properly, it was a colossal mess. Then I called the customer service to cancel the service which they did. I asked how much I owed, they said nothing since it is within their "remorse period". This was a month ago. Last week I get a bill in mail asking me to pay for service. I used call, text and data. Seriously??? Do you guys have any remorse at all for the pain I went through. Stay away from WalMart, this is a bad deal.

I switched to Walmart friends and family 3 month ago. I have had the worst service I have ever gotten from any cell plan I have ever heard of. Service cut off for nonpayment, that was made 4 days before it was due. This has happened every month that I have had the service. I find out that I'm disconnected when I try to use the phone. Now I am trying to go back to Net10, but they will not unlock my number for 2 business days to 2 weeks. When I get it switched back to Net 10 I will stay there. It is less per month and better service all around.

I made a payment for my monthly family mobile service. I received a message that I needed to make a payment. However, I had already done so. Then my phone was cut off and there is no contact listed where I can speak to someone. I have tried every number option to try to get to someone to get this straightened out. However, all I am able to do is to make a payment. That is what the recording says. Unless I make a payment which I have already made, then the phone call is terminated.

I decided to switch to Walmart mobile because the cost was cheaper. However, I have had this phone for 3 months and 90% of the time I do not get service which means I cannot make calls, get on the internet, send texts etc. The only time I sometimes get service is if I step outside my house which is not very convenient or pleasant to carry a conversation with someone in the bitter cold. I was in a car accident a month ago, and I couldn't even call for help from my family. My phone always says "emergency calls only" "searching" or there is just an X in my bars.

On 10/26/2015 I called and cancelled the account. I asked to pay my balance as October's invoice was due on 10/27/2015. Rep refused to accept payment, stated that I had to wait to pay until my final invoice was generated. Called back in on 10/27. Spoke with another rep and verified with him that the account was cancelled. I requested to make payment. He refused, gave me the same line as before. I did not understand because my October invoice was due. Called in to pay my bill on 1/29/2016. Called the phone number listed on the invoice and was unable to get through without an active phone number. I became Houdini and figured out that you have to hit #1 to activate a phone and then hit #1 again indicating "yes- I have a SIM card"... once an activation rep comes on the line.

Bought an activation kit, called and got it activated, received a text message letting me know that half of the data was used. Only had the activation setup for 10 min 6 days into the service all of 10mg was gone. I already had the phone, everything was already set on the phone, no downloads needed to happen. Called and spoke to three people, two supervisor 1 manager takes three days for them to fix problem. They said would like know what can be done. No one works in the USA from this company. Family Mobile seems to be a joke or they think we are...

Thieves. Every time I call to talk to a representative I can barely understand what they are saying. My account has been closed but I still had money on my account that I don't get back. I'm sure they can use my social security number to pull up my account information that I've lost. I know they make too much money to be on this Profanity. So Profanity those profanities. I have nothing to do with what you people like, but they lost respect from me.

I've been using Walmart Family Mobile for about six month, was never having any issues, until the last three months. I pay my bill on time and in full. I paid my phone bill on December 31st, and then I was billed on January 16th for unpaid services. I called Customer Service and they told me I didn't make the complete payment on the 31st. I normally pay 35 for my bill. But in the last few months they have been charging me $45 and $55. That's way more than what I signed up for.

Family Mobile is a horrible nightmare. I added a second phone to my service which included unlimited talk, text and internet. I was unable to get internet on my second phone. My husband and I called Family Mobile several times to resolve the issue. Their so called tech support could not resolve the issue. After 2 months of wasting time with tech support and a great deal of aggravation I cancelled. I received a bill from them. I was unable to get through their customer service phone tree to talk to a live person. I wrote them a letter asking for an explanation for the charges and that I felt they owed me because I paid for a service I didn't receive. I felt they owed me for time and frustration with their service. They didn't my letter. They just another bill. I don't know what to do. I just want to talk to a live person at Family Mobile to discuss the problem, but it is impossible. I would appreciate any help or advice.

Family Mobile is the epitome of incompetence. If you don't like the info you were given, just wait 10 minutes call back and you will get a totally different answer. MMS doesn't work. After one hour of "assistance" the rep said they would review and send me an answer. That was on 12/31/2015. I still am still waiting. Called today, Rep had no idea what I was talking about. My solution is to find another Carrier. I'm surprised that T-MOBILE tolerates this type service.

I got another cell phone carrier and it ported over on 10/28/15 and family mobile kept billing me. I tried to call and fix this incorrect billing problem and no will help me. So I asked for an United States supervisor person and still could not get help. Overseas operators cannot help me in the United States. Shame on you Walmart and T-mobile for being BILLING CHEATER! ACCT# **.

I called to let this company know that I will no longer need their service and will only pay this last month in September 2015. I got a letter saying I owe 53 bucks for Dec - Jan, 2016. Mind you the phone has been off since the end of Sept 2015. I just called customer service and they told me to email the company but gave me 2 wrong email addresses. I have never seen so much corruption, like Walmart Family Mobile. I guess that's why our country is hated so much by other countries... So much stealing and robbing within our own country.

Walmart Family mobile is terrible. My husband and I had terrible reception where we lived. After we switched to another mobile service, we were charged for months of service that we did not used. Since we this was a no-contract plan, this shouldn't have happened. When we contacted customer service and explained the situation, the representative told us to write an email. Despite asking the customer service representative for a manager, the customer service representative ignored our request.

When I first got it, it wouldn't even activate so, I couldn't do anything. I got a mail from it saying it canceled and everything but when I tried to pay for the bill it said I needed the number so I called them and they said I never had a number. So how the ** am I suppose to pay for this **? Like please help, I am ** stressed and this is killing me. DAMN IT WALMART!

My phone wasn't working, could receive or dial out. Called Family Mobile starting 11/20/15. Spoke with numerous reps, had me take battery out, reset phone. They tried to reset so I cancelled and transfer to another carrier. When I got my bill it was for full amount. I tried to contact Family Mobile, was told had to send email to credit request at my Family Mobile. Was told I was a month behind since opening my account. I said "is not correct since I paid my bill in full every month," now got a bill for 63.15, informing me additional charges from 11/17/ thru 12/03. I sent them a response, if they reviewed my account. My phone stopped working 11/20/15. I filed a complaint with FCC and I am only paying original bill 39.16.

Apparently Walmart thinks it's entirely possible to CALL them when your phone isn't working because their service screwed up. Also, apparently providing dependable service isn't all that important to them, but then, you can tell that by the fact that you can't use email service to let them know that their service is - once again - not working.

I had paid my bill of 29.00 dollars to Family Mobile and then on the same day they took 25.00 dollars out of my checking account. I called them to dispute the problem when they told me that I overpaid them and there was a credit on my bill when I paid them 29.00 dollars for my bill. Now they're saying that I don't have the credit to cover my December bill of $4.21 when I paid 29.00 dollars cash and then on the same day they took 25.00 out of my account. My question is if I overpaid this $4.21 should be cover and I wouldn't have to owe Family Mobile any money till the next month? After this situation I'm done with Family Mobile. They got over on me because now they won't refund my money. They took out of my account so Family Mobile gets no ratings from me.

In early November I changed to TracFone and so I had them transfer my cell # and cancelled my account. Lo and behold I got a bill for 40.98. I was told when I got this service that it was pay first then service but they now claim that it's service first then pay. I put in a dispute on this and guess what... It's Dec and I get a bill for 81.98. Says I owe them for Oct 1- Nov 1 and Nov to when my service was shut off. So when was it shut off? I had a few good words for them on the phone and paid it. Will never do business with them again. Still waiting on the dispute.

Stolen phone. Cancelled Oct 3rd. Received bill 2 wks ago overcharging me plus a fee as sent me to collections. Finally got it lowered but not satisfied, had till Dec 8th to pay, paid Dec 4th. On the 5th, received letter from collections. More to explain.

We tried to switch from Family Mobile to T-Mobile and take our phone numbers with us. T-Mobile tried 5 times to get them to release the numbers. Finally at a T-Mobile store they got Family Mobile on the phone and made them do it manually. It seemed successful as our Family Mobile phones went dead and we waited for the numbers to port to T-Mobile. It never happened so after two days I went back to T-Mobile and asked them to call Family Mobile again. They said the numbers were "gone". I called Family Mobile myself and asked them to reinstate our phones with our numbers and they said our numbers were not in the system anymore. How can you lose numbers on an active account? Apparently they are happy to keep charging us over $100/mo for no numbers on dead sim cards. T-Mobile was amazed that they are able to get away with this.

I am very disappointed in Family Mobile plan purchased at Walmart. My family member was in the country for a few weeks and wanted a phone to use so we went to Walmart and was informed that the chip was good for 30 days and after that, we would be billed but we can cancel anytime. I received a text regarding the bill but was unable to access the account since I did not have a pin or the pin, the last 4 digits of my social did not work. A paper bill was sent out October 18 indicating the account was suspended and my balance was $19.09 and I can call 1-877-760-8760. However, unless you have a pin, you cannot get through and there was no human at the end of the line. Just an automated system. I finally was able to get to Walmart and the customer service rep was able to cancel the service and inform me that my bill was $ 40.97 which I paid from $19.09 to $40.97.

I got a new phone and account with Walmart Family Mobile. I cancelled the service and they still bill me. They reduce my data speed when I have not reached the limit and the reduced speed is slower than dial up speeds 29 yrs ago. I wanted unlock my phone and use with and other service, was told no. I went online, filed a complaint with the FCC. Next day, I got email from Walmart exec and they unlocked my phone. If you have a problem with Walmart Family Mobile, go to the FCC website, do an online complaint. It works.

I am saving half of what AT&T charged me for a similar plan, and since there is no contract, I am not obligated to pay $2000 or $3000 over the next 24 months. These are not prepaid phones! The bill is for the previous month, not the upcoming month, so if you cancel and it shows $0.00 owed, that means the bill for the previous month's use was paid, but in 30 days you get another bill for the final month of service. If you just quit using the phone and don't tell them, whose fault is it that you were charged for "service you did not use." You still pay the full amount for a month of cable TV even if you didn't watch any TV. If you try and cancel the service but can't give them the phone's serial number, or the SIM card number, can't find the receipt when you bought the phone, don't remember the password or PIN number... OR EVEN THE TELEPHONE NUMBER!

Ok so I been using family mobile for about a year and my phone bill is usually due on 23r or 24th of each month. I had put enough on my bill to last till December. I noticed instead of it being due on December 23rd or December 24th, it says its due on the 12th of December. So I called customer service and was told it was due too a late pay. But funny thing is I had more than enough to pay the bill already in my account. So how was I late? It upsets me because now I have to pay 11 days earlier. I feel like Im being ripped off of 11 days due to something I didn't do.

Recently purchased 'Extra Pack' from Walmart Family Mobile for $25.00. I was told by their representative, we'll get better coverage in Mexico. Which was not true and $25.00 is still in the account unused and useless for me. I asked for refund or credit to my account, but they deny my request. This is a fraud to rip people off of their money and should be notified to other people who use Walmart Family Mobile. I could just change mobile carrier at this point, but Walmart's action is uncalled for and I feel as a consumer have the right to let others know of their poor customer service.

I was in the market to change my current provider. So wanted to test the service of the Wal-Mart’s family mobile. After visiting the nearby Wal-Mart (Dartmouth, MA), the customer service made an excellent pitch and made me to buy the service. So, I brought the service. Later wanted the number port the number and now the story unfolds. The customer rep told that it would take at least 2-3 days for porting number and provided me with a temporary number. After restarting the phone I realized that I don't have any number!! WOW!! Now I called the customer rep and he mentioned to wait for 5 more days. Five days pass by and still no number so basically I am paying for NO service.

Initial sign up and service was "ok" - slower than average 3G internet, patch and unclear reception, but not absolutely terrible, but, eventually I had enough. The nightmares began when cancelling the account, which they made as difficult as humanly possible. I wanted to transfer my phone number away first, so I didn't lose the contact # I've had for 30 years. Because I had never set up a four digit passcode on the account (which I was never promoted to do at set up, I only accessed my voice mails from the phone itself, so I never needed one), they would not allow a transfer. I was online, in the account manager, with access to all details, had every piece of identifying information imaginable, no one would help (this call lasted 2 hours 11 minutes - first with a CS rep who would only repeat 5 phrases from a script, robotically - holding for 35 minutes to speak to a "manager" - who proceeded to do that same thing).

I am disputing the charge I received form My Family Mobile for 45.69 (a full month's charge), when I closed my account. I closed it on the 10th of the month. Was told I would have a partial month to pay, that the bill would be prorated for the number of days used in the current month. I agreed and when I received my bill it contained one FULL month's charges plus the partial month charge ($39.88 plus tax}.

Hello my name is Mekaelia ** and since I had Family Mobile I had problems with my internet connection. Also I'll get random text messages stating my account password was changed. I have call Family Mobile almost every other day. Of course they tried to help at first but never came up with a solution. My internet was still slow or not working without WIFI after the troubleshooting process I ask to speak with a supervisor i would get hung up on or on hold for almost an hour with no callback. Today I called and they told me my phone lines were suspended since the first of November although my phone payments were up-to-date. I didn't understand because I've been able to dial out and receive text.

A sim card was purchased for Family mobile, ** was the number. The phone was unable to be unlocked. The service was cancelled and the sim card returned to Walmart. I was assured that was the end of the story. Not the bills kept coming. No one at family mobile will help. All I got was write an email to someone that cares. What are they afraid of. Customer service with no direct line. Maybe they should stop ripping people off. P.S. Shkara ** and Bryant ** should be fired for total lack of knowledge and common sense. I will never use Family mobile for anything.

First I was unhappy with the phone they sold me and they would not take it back. Dumb me bought another and elected to stay with them... Mistake... They have no customer service. Told them I was dropping my "service" after I paid my last bill and I am now getting threatening letters. Do not recommend this "service".

In June of 2015 I canceled my phone and sure enough at the end of the cycle they turned off the phone. However, it thieves forgot to turn off the billing. In August I got a bill for 2 months saying that I hadn't paid ANY bills since April and that is why it was cut off. Went right into the store and showed them my bank statements with the amounts paid to them in all the months. But they still said I owed them for the 2 months AFTER the phone was turned off even though there was no service. They gave me an email contact to write and was told I would get an answer within 2 business days. Instead I get a letter from a collection agency for the amount. These people are the worst scammers in the world. I'm also going to file a report with the Better Business Bureau.

We purchased two Family Mobile phones and activated them. After becoming aware that service was spotty at best we called and cancelled the service. Last week we received a letter from a collection company stating we owed $132.19 to family mobile and they were to collect. We called and cancelled so we are going to fight these charges as it seems to be a pattern of going after people who are not happy with their service and leave them. We did send a letter of dispute and we have an attorney just in case we end up having to go to court as a class action suit, as we are sure that there are other people that the company has tried to get money from that is not owed.

Bad Service, worst cancellation. They make really hard to talk to them. If you have their plan CALL them. Their phone is 877 760 8760. I cancelled it, but I still have to pay for the month. They will charge me for the next month also, but the representative told me to call them back and try to cancel that bill. I am really frustrated with this company.

In a nutshell, cancelled service (3 times) and it was not cancelled. Asked on last two occasions/phone calls for supervisors and none were provided. Told they would call me back and no one ever has. I even drove to Walmart to get someone in electronics to help me cancel this service and people at Family Mobile 1877 # would not talk to them without store ID number. Clerk asked everyone including manager for ID # and none knew it (I had driven 45 minutes to resolve this and left with no resolution. According to Walmart it is a TMobile/Family Mobile issue).

Followed their required protocol for closing/cancelling an account. The account was closed and paid in full on 8/4/2015. On November 16, received a call from a "collection agency" telling me I owed for Walmart Family Mobile the months of September and October. The phone's service was discontinued on 8/4/15! Called several times, spoke to several people - just the run around. They want to know who you spoke with when you cancel your account - then they tell you that no, you cannot call "that number" you have to call this number. It is a scam. I wish I had access this site prior to purchasing the Walmart Family Mobile. I typically go to Walmart once a week so this is what I will do in the future. I will go to their Family Mobile Center with a copy of all of the complaints on this website and I will complain to the salesperson loud enough so that any potential customers within earshot will be informed of this unjust business practice.

My phone broke and I suspended the service 3 days before the new cycle. That means that they still owes me the 3 days of service. I transferred to Page Plus since. Now I've got a bill of $39.90 for the new billing cycle that I never used. I talked to the people at My Family Mobile. They said that I had to write to them to resolve. I sent several emails and never received back from them. Now they sent me a threatening letter stating that they are going to turn my bill to debt collector. I called again. Another employee gave me different email address and they still don't respond me. I will not pay the bill that I don't owe. If I have to, I will sue them.

They have charged so many people on the line(s) that they did not use. On the online account they have a list of the numbers you registered that you can 'untick' the number that you don't wish to use. It says that once that number is being unselected, you cannot send message, make phone calls, etc. It made you think that you won't get charged in the next billing cycle which you are WRONG! They will still keep charging you because they claimed that the line is still active & you just not using it... Is that make sense to you?? It doesn't to me... How many people have been charged by this misguided information? They told me that it's the customers' responsibility to make sure they won't get all these charges. How would we know when the information given wasn't clear? And also they claimed that they are post-paid company, not a prepaid telecommunication service provider! NOT RECOMMENDED!

This has to be one of the biggest scams going. I am so upset by being ripped off by these people that I will never do business with a Walmart again. I bought a Walmart Family Mobile phone for my grandson, and paid for the phone and the first month's service. A few weeks in we tried to add data access to the phone, but were told that it would be a month before they could do so. As such I closed the account and added him to my AT&T account. At the end of the billing period, I received a bill, for $19.00. I thought this was a little odd as I closed the account before it was even opened for a month.

They refused to speak with me about two phone lines that weren't used at all the month prior. Since it's a prepaid account I figured they would want to keep my service considering I have 5 lines with them. The only communication they would give me was only by email. I asked to speak with someone and they responded saying they were done replying to my issue. Also FYI when I drove to Omaha there was absolutely no service except on the highway. The entire town I had no service which I thought was odd since it was a huge city.

I was told upon buying this phone my monthly bill will be $24. My bill has now doubled and I have added no new lines and no bells and whistles. I have tried to contact them and it's all automated. I can't speak to or even email a live person. I have had my phone for 8 weeks and my 4G only worked for two weeks. I've been at 2G ever since, regardless of paying my bill. This company should be stopped. I wish I had read these reviews before purchasing my phone.

I canceled my daughter's Walmart Family Mobile account in December 2014. It is now November 2015 and I have received a collections notice from Receivables Performance Management dating back to March 2015, stating that I owe $106.45 for the Family Mobile account. I have attempted to contact Family Mobile directly, however, that is virtually impossible if you do not have an active account with them. I decided to contact T-Mobile and a representative was able to get me on the phone with a Family Mobile billing rep.

Walmart is the go to place for prepaid cell phones. But what happens when you have had enough of the prepaid providers but not willing to jump into a contract? Walmart Family Mobile is the best bang for your buck according to the salesman inside the "Phone Center" at my local Walmart. Please keep in mind the "Phone Center" deals strictly with cell phones and multiple carriers. One would think these salesman have proper training and information for customers. Think again... I was going to buy a straight talk phone but not really into the $50 prepaid plan. The service in my area is poor and the phones are low end. The salesman suggested I check out the new "Walmart Family Mobile" phones and plans provided by T-Mobile. The phones were a surprising upgrade from the prepaid providers and I liked the idea of not having a contract.

Last APRIL my husband Gene, purchased a Walmart Family Mobile, (T-Mobile) phone, when he decided that it was not what he wanted. He returned it right away to Walmart, Mansfield, TX, and chose an entirely different phone. We figured that it all was taken care of, but no, we started to receive bills from the above mentioned company. They were charging us for a service we did not have. Talked to Walmart twice in the store, and they said we should not receiving any bill and they called (?) and thought they had taken care of the problem. However, the next month we received the bill again. The end result is that now we receive a bill for $68.03 from a collection agency and threaten our credit rating. Would appreciate it, if you could get this straighten out this problem and get them to stop harassing us with a bill we do not owe. We sure would think twice about buying another phone from Walmart.

Walmart Family Mobile (a T-Mobile network) advertises that they are a prepaid type service. This is not true. The company bills you for the month that you used their service, not for the month you are about to use. When porting out your service to another provider (i.e. AT&T or Verizon), it appears that your service is automatically cancelled (as you can no longer access your account on myfamilymobile.com). BUT sooner or later you will get a bill stating that you owe Family Mobile for the month that you cancelled plus extra (as your account is now overdue). AND they can't fix it for you when you call their Customer Service Number.

So I got the Walmart family mobile plan for my little sister a year ago. She had it for a few months and then the phone was disconnected. The phone was disconnected for 2 months, no calls, text or data could be used during this time... Well I got a bill for those 2 months of inactive use. I called the customer and notified them of this, my understanding that the issue was handled. Over a year later I got a call from collection and this has hit my credit.

It's Horrible plan you could have.. This is one of the plan out there to ripped people off. When I switched to this plan because they said it's "cheap" yes it is but this is the worst nightmare I had. THIS IS A DANGER ZONE!!! Watch out for this. If you called them, they don't know how to answer you. They just give an email and let you wait for stinking 3 days, and oh I was waiting for 5 days and wasn't receive any call back at all. IT'S HORRIBLE!!!

I had too many dropped calls, couldn't even call from inside my house. I was told that they would solve the problem but it just got worse. They are pathetic and need to be investigated.

I started a family mobile account for my grandson. His father got him a new phone for his birthday and I immediately cancelled the Family Mobile account. Family Mobile screw up and didn't stop the account. A month later I got the bill for time after I cancelled. I tried to again close the account. (It was noted in the system I had cancelled the previous month.) When I spoke to the Call Center (in Mexico) they couldn't help but gave me the email address for customer relations. I have sent numerous emails explaining their mistake but they refuse to make any corrections or issue any credits due to their error. I am now warning everyone I can about Family Mobile/T-Mobile charging scams. Beware of using this third rate service as you will pay dearly.

The customer service representatives are extremely rude and have a hard time speaking English. I called them up and all I wanted to do was take my number off my little sister's account and create my own without her being on it. And they couldn't even do a simple thing like that, even though it was more than doable when we set up the account. The representatives kept bouncing me from person to person promising to connect me with someone who could help. But I never got ahold of anyone that actually was helpful. They wouldn't give me their names or employee numbers. And when I finally did get ahold of a manager he didn't give me his name, wasn't helpful, was very rude, and hung up on me. It be better to go with just about any other phone service. My Family Mobile has spotty service and rude mean representatives.

The service was good up until I wanted to cancel. My number was switched from AT&T to the family mobile account. I used the service for a month and got my first bill. I payed it, that was okay. 3 days later AT&T offered me a great deal I couldn't turn down so I canceled the family mobile account and went back to AT&T. Here it is a month later and I now have a bill for $44.00 for the 3 days of service before I canceled the plan. $44 for 3 days?! I don't think so. This company is a scandal and I don't recommend them.

The reception on this service is lousy. They charge a huge amount in the end and don't let you pay by check. You must go to a Walmart store. You pay a service charge if you pay over the phone refund the money, return a gift card for over payment then bill you again. It is a vicious cycle. DO NOT USE THIS SERVICE. THEY WILL CHEAT YOU.

I just switched to family mobile from AT&T and is a AT&T employee. Every month I barely use 2gb so I switched to family mobile to save $. 3days later I received a text saying I almost reached my data limit. I am on wifi all day. How is that possible in 3 days almost use 3gb when I almost never reach two? After being with family mobile only a week, I am looking into going to another company as well as an attorney. This is a scam.

I was with Family Mobile for a year and I was not liking the service at all so I went to a different service. Well here's where my problems with Family Mobile began. I was in receipt that I owe money to Family Mobile. Ok checked my payments from all the way to when I started service. I never missed a payment, never was late on a payment, now being this is a no contract phone and when you start service you pay a month of service. Anyway after reviewing everything they were charging me really for service that did not even start yet. Wow sneaky but caught on so I figure send them a check and they will be gone. I won't have to deal with them anymore.

I called the call center at Family Mobile to cancel phone service only to get another runaround with lousy service. Product knowledge is lacking, the English language is very poor and documentation is out the door. They billed me for two more months' service and refuse to adjust the bill. They even admit no activity was there on my phone, but still are billing me saying service was available. I refuse to pay for their incompetence. How do they stay in business? I'll never know.

I went to Wal-Mart Looking for a prepaid phone - one without a contract and if I couldn't afford to pay I didn't have to, so they pointed me to this phone service. The man there working for Family Mobile who was there to help Wal-Mart signed helped me getting my phones up and running. The man said I could pay one month and not pay the next if I couldn't afford it anymore. He never said if I stopped playing I had to cancel my contract or I would have to pay $200 or it was going to the debt collector. So what I am saying is I now am supposed to pay money for A Dang prepaid phone I don't have anymore. Worst phone service ever. Wouldn't wish my worst enemy on it.

I purchased my current mobile phone with their service via T-mobile and, I have had "NOTHING" but trouble with it ever since. Before I purchased this phone, I put my zip code in and was told that it worked in my area but, it doesn't. It drops calls.

My husband and I got Family Mobile for our cell service. Most of the time we could not get a call inside our house. I transferred my service to another pay as you go carrier. I called and cancelled my service before it was time to pay for the next month's bill. I was told it was cancelled. Then 2 months later I got a bill from them for 2 months of service. I called and was told that when you are on the plan you pay for past months not future months. Now they have sent me to collections for 3 months of service. DO NOT EVER USE THEM. I had the same problem with T-Mobile after I paid them $600 to get out of my contract.

This company is full of inconsistent lies. It isn't what it is all cracked up to be. The reps tell you things that aren't true. They don't follow up with you if there is a problem that needs further assistance, you are left on hold and have to explain it each time you call in. The reps don't notate the account, they tell you lies and when you tell the next rep it’s like you made it up. I hate Family Mobile!

I changed my cellphone carrier. I got a final bill from Walmart family mobile and called to pay it. It was so hard to get a live person to talk to and when I did I was able to pay the bill no problem. A few months later I receive another bill saying I owed a $5.00 charge for speaking to a live customer service rep when I paid my last bill. I thought this was a joke and when I called to speak with them to get them to correct this they charged me another $5.00 to speak to a customer service rep.

I have used cellphones since almost their inception. I was with Sprint for 7 years, T-Mobile for 10. To save money and buy myself a newer phone, I decided to try WALMART FAMILY MOBILE. It is, without a DOUBT, THE WORST service I have EVER used. I had to close my service just for a short while, so I called "customer service" and requested my account be put on hold, so my bill wouldn't continue. I was told by the young lady (who barely spoke English) that it had been taken care of and no bills would be due. Fast forward to a few weeks ago, when I went to restart my account. I was told I owed OVER 90 DOLLARS for SERVICE I NEVER RECEIVED. I have pay-as-you-go, not a contract. I was told it didn't matter and that I should've called them to let them know I wanted to pause the account. I told them I DID and of course they have no mention of it in my account.

I purchased a cellphone. Just to find out they cancelled it due to a "high fraud item". Why sell it online if you can buy it online. Then they charged my account to tell me they will hold my money for up to 48hrs before giving it back. How is this legal? If you don't give me what I purchased what right do you have to hold my funds until you feel like giving it back? Do you draw free interest on it then return it? I will never give another dime to the Waltons again. Period.

Dear Sirs, I have been trying to get an explanation as to why my phone taxes are about 20%. I want a detailed itemized bill showing all departments and how much each dept receives. Also, my wife and I have asked no less than a dozen times to have our names come up on the receiver's caller i.d. We were promised and assured this would happen. My wife's comes up as some strange man and mine comes up just as cell phone. Thank you.

We tried from July until October to cancel this account. Kept being told we owed more money for a final bill. On August 28, I paid $49.41 for the "final" bill. I specifically asked the rep named Mario if we would be receiving any more bills. He said we were paid in full and would not receive any other bills. We received yet another bill dated September 24 for $9.54 more. When I called, I was told they were sending it to Customer Relations and would receive an email the following Tuesday (October 6) to verify an adjustment. If I did not receive an email, I was to call them. I did and was told that I still owed the $9.54. Never ever use this company. All customer care people are in another country and are very hard to understand. Also, for some reason, they just keep billing you even after you are finished with the service.

I purchased a Walmart Family Mobile cell phone for my teenage son. Poor cell reception led to me cancelling and moving the number to Verizon. After moving the number on the same day as the end of the billing cycle, Walmart sent a bill charging me for a whole month of service not used. I disputed the bill with Family Mobile and was told they are not changing it. While contacting customer service multiple times, I was moved into collections for $78. I was never given an explanation of the extra charges. Multiple customer service reps told me that while there was no usage on the account for the period in question the bill was unable to be altered. Walmart customer service states this is not their problem and they have nothing to do with Walmart Family Mobile. They just sell the devices/phones.

I have been trying for months now to close my acct. with Family Mobile. They told my it was closed yet I am still receiving bills. The phone is suspended status yet I am still being billed. I called today to cancel. The girl in billing took down my credit card information said it will be closed and no more billing will happen then, she said, my credit card did not work and asked for another card. I just wanted the acct. closed so I gave her another credit card. Still she said her system is saying cannot process. I asked to talk to a supervisor, she said she can try but cannot guarantee it will work. I asked to talk to her manager, she said all managers are on the phone right now. Ask for her to have a manager call me.

I buy sim card, $25 in Walmart, phone no service. Anyway, but 3 week they say I have to pay bill. Stupid no more.

In July, I switched my husband's phone from Verizon to try and save money. My husband travels a lot. Unfortunately, we weren't aware that there is a 3-4 hour dead space between VA and NY! No phone service at all! We tried to cancel the service over the phone, but apparently no one can do anything without a PIN. Too stupid to use the account number I guess. The clerk in the store didn't set up a PIN on our account. In August, we go to the store to have the service discontinued. The guy said everything was taken care of. I received a letter yesterday (in OCT) saying that our service has been discontinued due to non-payment. HUH?! If it sounds too good to be true, in this case, it absolutely is! BUYER BEWARE! THIS SERVICE IS AWFUL! And it's even worse trying to get out of it!

I attempted to pay my bill on the due date and was unsuccessful. Was told that transaction was declined. However upon checking with my bank, I found that the transaction was in fact approved by the bank to withdraw the funds and immediately reversed by Walmart Family Mobile. I phoned customer service who suggested that I have them speak with banker. I did this to no avail. They even refused to allow the banker to try to make the payment while they were on the phone.

I'm writing this to warn anyone reading about Walmart Family Mobile plan. Don't think you can just use this plan then drop it and be done with it if you choose to leave it. I paid my bill with these guys the beginning of June then switch providers thing my past month is paid (it's supposed to be pay for the month before service). All good right? I thought so but nope. I received a bill saying I owed $80.00.

There is no way to discontinue service on an account on the Family Mobile web site. I removed my check card information and after 7 phone calls I spoke to a rep., stated he would cancel my account. The only way I could get a person on their support line was to say I was reporting my phone lost. There is no option to talk to a rep. I complained to the rep. about this and she actually told me to push the button saying my phone was lost. After all of this I received a bill for 1 and 1/2 months because the person I talked to did not cancel my account. I called from a landline yet I was continually cut off. I got long distance bills from AT&T calling from my landline at home to my cell phone while standing in my home.

Horrible service whether it was calling, texting or using the data plan. Texts would be received hours after they were sent, calls dropped often and the data was severely crippled. Customer service was no help at all. I had been a customer for 3 years and when I switched to the 4G LTE package I never received 4G LTE speeds... not once. Called customer service and they were clueless. Only were able to tell me stuff that I could have looked at myself on their website. Yes, for the 12th time my APN settings are correct.

I wish I could have seen the comments from others here before I got this plan. The fact that it took a day and a half to set up my account was a foreshadow I should have taken notice of. Walmart advertised this plan at $29.88/month, which was cheaper than the plan I had before. The clerk didn't mention that ADDITIONAL FEES would mean I would actually pay $33 per month. (The theme from "Jaws" started to play in my head.) When I spoke to people on the phone they kept saying, "I can't hear you." I thought it was just my phone until I read other commenters saying they had the same bad reception problem with Family Mobile. (Again the "Jaws" music.) I later found out Family Mobile doesn't have WiFi calling- a feature which was invaluable when I travelled overseas and also money saving when at home, (the "Jaws" music got louder.)

Two Brand new LG phones (from Walmart's Family Mobile plan) got outrageously hot immediately after purchasing and activating. They get so hot that they feel like they can actually burn our skin. Calls get dropped, phones constantly freeze and never work properly. We've had the Walmart Family Mobile service for three weeks now and regret it!

I had the Family Mobile service for over 2 years and paid my bill in cash every month, never late! My bill was always due on the 5th or 6th of the month depending on 30 or 31 day month. I brought my phone with me on vacations and generally had very spotty coverage. We moved from New York state to Florida and I knew I needed a new provider. I paid my Family Mobile bill in full on the 31st of July and started service with a new provider on that day. They were notified that I was changing service and taking my number on the same date July 31st. Now it is September and I receive a bill for service from July 31st to August 18th, when I had service with the new carrier. This is ridiculous and just shows you how these people steal your money. I would like help resolving this.

I once had a phone with Family Mobile or T-Mobile as some call it. The phone was a piece of crap and never worked right. Even though I had a 2 year service contract on the phone that I purchased from Walmart it didn't make any difference. So I got a phone from another company and just love it. When I had made arrangements to get new phone going and have Walmart unlock the number it was 8/4/2015. So Family Mobile is still saying my wife owes them for my phone since I moved on in the middle of a billing cycle so she is responsible for the month I transfer to another company. I have never seen any such fine print on any such crap. The company is a scam and out to get anything or anyone so find another company!

Left Verizon because of expensive monthly bill... approx $150 per month for iPhone 4. Within first week of having the Walmart Family Mobile service ($46.28 a month) I knew it was a HUGE mistake! Horrendous cell service... very rarely if ever could I get a reliable signal to send or receive calls no matter where I was. Texts were even worse. About 90% of the ones I attempted to send would FAIL... 100% of the ones sent to me would arrive a half hour to an hour after the person sent... and if you want to send a photo or image, the wait time for it to go through could be hours to days IF it even would go through at all! Now the kicker - cancelled service on the 10th of the month and paid final bill due online for that entire month although service turned off immediately on the 10th.

First of all, the website (www.myfamilymobile.com) has no search option (at least, I never found one). So, if you have a question, good luck finding an answer, unless it happens to show up in the FAQ section. Also, per the terms and conditions, if you cancel service in the middle of the billing cycle, you are still liable to pay all monthly service fees to the end of the current bill cycle. Most other carriers give pro-rated refunds for unused service. Also, if you want to contact them, there is no option to send them an email or to chat online. You have to CALL them or send a letter. Really, Wal-Mart?? Nearly all other carriers offer the option to contact them via EMAIL. Also, when I called to cancel, I had to listen to an extremely lengthy sales retention pitch, and I had to state 3 TIMES that I really wanted the service cancelled. If quality customer service matters to you at all, don't use this carrier.

I purchase the starter kit, took it home. It did not work in my phone, called them for assistance. They said I had a bad kit and told me to go back to Walmart and purchase a different one. I did so and follow the steps to do so but bringing the old one back in the exact package. Going to customer service and getting a new one I had the lady at the desk do my service for me coz I didn't want to have to run into the issues just in case if I was doing it wrong. That was not the case at all, my phone just did not take their service so I had to purchase another phone as well. Everything is going fine until the bill pops up, it said I had to pay $51.97. I question this bill and was told that the issue will be fixed now.

Got a Walmart Family share T-Mobile account, bought 2 phones Alcatel pop and Alcatel onetouch. We were very excited to finally get smartphones. Got everything set up and service in certain areas and dropped calls and not getting web service in certain areas. I called customer service and everyone I spoke with seemed to be a foreigner. I was having a hard time understanding and communicating with some of them. On some occasions I had to call back to try and get someone that I could understand what they were saying.

I bought a cell phone from Wal-Mart Family Mobile a few months and the phone crashed. I reported it to Family Mobile. They requested that I send the phone back so I did just that. I sent the phone ups to the return center. I sent all the devices of the phone back. They sent the phone back to the wrong address and only sent the front of the phone, no back of the phone and no charger. I have no sim card and no battery. They say "We are not for devices lost." I do not know what to do. I have no phone.

For 3 days I haven't been able to send or receive text messages or calls. I can dial out and that's it. I call my own number and it says voicemail. I call my number from my friend's phone and it's complete strangers phone.

Bought the ZTE Zmax phablet - GREAT PHONE but spent countless hours with customer service and repeated trips to and from Walmart, trying to figure out why I couldn't send even a 1-second video. Out of pity, one store manager replaced my device with a new one (as customer service required my phone sent in, leaving me without anything until they fixed it or replaced it! Seriously?). Had the exact same issues with the new phone... watched reviews on YouTube by others very satisfied with their ZTE Zmax, assuring me my device was capable of sending videos through messages, as I'd done with previous phones.

The network service was 1 to no bars. False advertisement for 4G networks when it's actually 2G. Overcharged me even after cancellation. Straight Talk or Boost is your best bet. ** T-Mobile.

Wal-mart family mobile, you say that you were cheap and easy for families too but in all actuality you do nothing but rip people off. How do I have a monthly bill of 44 and I call and cancel and get a bill after that of $33 for 15 days. I will never have Wal-mart family mobile or recommend Walmart family mobile to anyone. This honestly just makes me want to start shopping at Target.

Like many others who have used Walmart's Family Mobile plan, my last bill was exorbitantly high when I paid my monthly bill every month. When I canceled my 35.00 a month plan due to poor service, my final bill was for 71.00 even though I paid 4 days before I canceled my service. My main issue however, is Walmart's idea of customer service. You'll notice that if you need help with something and ask an employee (whether in-store or on the phone) and they do not know the answer, they will send you (or transfer you) to someone else who probably doesn't know how to help you either. I never got to talk to someone "in charge." So you end up getting wore down until you have no choice but to just go away.

I was looking for a low-cost cell plan for phone and text only - no data - so I tried Walmart's T-Mobile. I bought a phone there. It wasn't the cheapest but it was only 40 dollars but I felt it was a fair enough quality for me. The coverage wasn't great, but it didn't bother me enough to complain. After a while I started to have problems. I do not use my cell phone very often, so it took me a few days to realize that I was not getting texts or calls. At that point I also realized that I could not make a call, either. I estimate that the problem began sometime around July 20th. On July 25th at approximately 9:15 am EST I called customer support from my home phone to report the problem. The representative told me that there was a problem with a tower near my location and that I should wait 72 hours for them to fix it.

I have been trying to get my final bill paid for over a month now. Very long story short I had to pay a 32.00 stop payment fee on a check I sent to pay it, that 2 1/2 weeks later had not been cashed. When I called to talk to them and find out where my check was, no one knew anything about it. Did the stop payment (32.00 non-refundable fee) and 2 days later the check shows up in the mail returned to me because "they don't accept paper payments" when it clearly says on the back of the bill "When paying by check." 25+ emails and numerous phone calls to people that can barely speak English. All I want is them to deduct the 32 bucks I had to shell out coz they have poor communication in customer service!!!

My phone was suspended on April 5, 2015 and I was billed from May 15th 2015 through June 14 2015 and I didn't used the service but I was charged for it.

I have a 6 dollars and 20 bill. I did not use this service. I was told the wrong information and I turn the phone back in $6.20. I should not pay. I'm very upset because I was very much misused. I was told to call the number. I did and was told to give you what happen to remove the $6.20.

Worst service. Never got service, had 2G most of the time, monthly bill was NEVER the same amount!! This place is a joke! It is supposed to be a "no contract" service and it is not. I switch phone services and pulled my number and they are charging me for monthly service I DID NOT USE!!! And saying if it is not paid by a certain date that it will be sent to a collection agency! SERIOUSLY?! They will not work with you on anything!!! THIS PLACE IS A JOKE!!! Do NOT go with Family Mobile!!!

I went into the Wal-Mart where I live and made a payment on my account for $40.63 to get my phone reactivated. The payment went through but my phone was still disabled after 2 hours. I ended up calling my number from another cell phone and a girl answered the phone. After I realized that another person had been issued my phone number I immediately called Family Mobile customer service which didn't help me with anything. The customer service automated machine kept telling me that they couldn't find my account. I ended up going back to Wal-Mart to get some help but there was nothing they could do to help.

So I bought a Family Mobile Samsung phone to use with my T-mobile service & these idiots won't give me the unlock code so I can use phone on Tmo. Some bs about needing on their network for 40 days first. So let's see I need to pay 30 or 40 for almost 2 months just to get this 20 phone unlocked. I'm filing a complaint with the FCC, FTC, BBB & my local state attorney general office. Please contact me asap!!!! Phone is Samsung t369 imei.

How can someone in Guatemala or Honduras help me resolve my Walmart family plan problems. I was told it is illegal to not give the information to unlock a phone. I tried over 5 times to get my phone unlocked so I could change carriers. I was given the runaround around and around. I was told, Walmart family didn't have the code, to call T-Mobile. I called T-Mobile then told me they didn't have access to it. "Call LG," so I called LG. They said T-Mobile should have the number. So I called them again only to be told to call Walmart. I have called and called and still have not gotten this resolved.

I bought a Phone from Walmart with T-Mobile. I was approached by a girl in their sales department who was assigned to sell these phones. She told me this was the most popular phone and it was about $100. The same price I paid for my last flip phone. She also told me that this phone was especially good for people on a budget and was specific that if you couldn't pay the bill or were late that it was the same as a prepaid and they basically shut it down and that the bill did not accumulate. She said once you can pay you just let them know and they turn it back on. Come to find out later that was a lie.

After joining My Family Mobile in January of 2015 I was so excited about the price and the data package. The problem was bad reception to a lot of my calls. Most of them cleared if I hung up and recalled but about (30%) was consistently bad including my mother and one of my good friends who I've barely talked to in the last (9) months specifically for this reason. She literally cannot hear me. The first time I complained a few months into plan I was told, "maybe it's the other person's line." This being my first experience with a cellphone I took their word for it. Then they tried to blame it on the phone.

I Understand that people can bring service dogs into Walmart. Now people are bringing Pets in that's not service animals. Cats and Dogs not in a cage openly. Walmart you have a sign posted on the front door that say you can bring in your service animal. What Walmart don't enforce this policy.

I just spent this weekend changing my cell service for me and my wife from AT&T to Walmart T-Mobile, I thought I had done my home work on the phones, features and plan. The problem is my home is in a low area with a green metal roof and for the most part cell phones don't work inside my home. T-Mobile offers a Wi-Fi calling feature that would solve all my problems as I have cable internet and a nice Wi-Fi system. What I did not count on was the fact that the startup kit SIM cards that Walmart sold me with the phones makes this feature useless and produces an E05 error code, also you must disable this feature to get the phone to work at all for calling. Walmart support will not sell me the correct SIM card, T-Mobile will fix the problem but wants $50 per phone. $100+ a month is not acceptable, might as well be with Verizon if I could afford that.

Phone's no good and customer service sucks. I'm so sad that I gave this company phone and the service to a best friend as a gift and they hate it. No way I would ever use this company or T-Mobile ever again. I want My money back now!! Arm robbery is family mobile services.

Hi my name is Shannon **. I am emailing you guys about getting a credit on my phone that I purchased from you. On August 5th my service had stopped working for like six hours. I was very upset I couldn't use my phone nor could I get on the internet. And I called the customer care people and they told me there was nothing they could do. I have to email you guys which I think that is very ridiculous, but here I am emailing you. So I would really appreciate it if I could get at least a 10 dollar credit on my bill.