Walmart Family Mobile Reviews

STAY AWAY FROM THESE PEOPLE! WORST CUSTOMER EXPERIENCE Ever!!! If you don't want to stay on hold for hours or get shuffled through 6 or 7 different people who have no idea what they're doing! Only wanted to activate a cell phone after 3 days of trying to talk to people who hardly understand English. Two trips back to the Wal-Mart to exchange a phone that probably didn't have anything wrong with it because the guy on the line got tired and just wanted rid of me. Caution with this company. BUYER Beware!

I wish I could put a negative 1 star. These people are evil. Do not choose Walmart Family Mobile. They do not speak English. They cannot understand English to help you with your problems. The WiFi will switch to your 4G data completely on its own. Even if you stay in one location all day the carrier switches to your data and uses it all up. If I put my phone on WiFi I want it to stay on WiFi and save my data not have this terrible and sneaky phone carrier do that to me. As of May 2017 all calls that you have blocked for harassment or vulgar language. This Walmart Family Mobile non American owned company will and does have a right to unblock those calls. That's right. Unblock your calls you have blocked. Why? They say that it is not fair for the person calling and tormenting you. They have no concern for your happiness. You can only pay your bill to them and do not ask for any customer service of them.

Horrible. I'm outraged at my last attempt to figure out what the hell is wrong with Family mobile service. I want my money back! Be warned everyone who is thinking about giving this company a try. DON'T! I FEEL LIKE I'VE BEEN RIPPED OFF! I want my money back. I have never in my life felt so stupid for staying with Family mobile. I think companies that take our hard earned money and don't or won't fulfill their contract obligations should be made to or refund one's money! Stealing is against the law and just wrong so I guess the joke is on all of us because they took all of our money and just like that not even three days and yeah I know I have been RIPPED OFF! Don't do it. They are going to rip you off too!

I have been a Walmart family mobile customer for 2 years... loved them, great service, great data, no hidden fees $124 a month for 4 lines. On Mother's Day I received a new phone. I called customer service to have it activated. However after spending the entire day, I'm not kidding, I literally was on the phone being transferred and disconnected for 5 hours only to be told that they needed to open up a ticket and to call back in 24 hours. I called back the next day. Now I'm told that I need to purchases different SIM card because the one I have wasn't working so I did. To my local Walmart I went to purchase a new SIM card.

After reading 500 + bad reviews I laughed. I have been with the provider for 2 years now with only 1 complaint. Their contact people are hard to understand so I usually pay my bill at an unbusy store. Now that Tracfone owns them I may switch though.

Purchased the 6GB plan. Inserted the SIM card into a brand new phone and turned on the cellular data tracker. At exactly 4GB, my internet speed was drastically slowed to the point that web pages didn't load at all. I immediately called customer service to report this issue. Customer svc rep told me: "YOU slowed your data speed when you went over your limit." I asked what his records showed as far as my data usage being over the limit. He couldn't tell me. Because he said he didn't have access to those records. So I asked how he knew he went over my data limit in that case. He repeated the same: "You slowed your data speed..." I then informed him that my cellphone data tracker puts me at 4GB and I paid for 6GB, so why are they are slowing my data down? He had no response, so I asked to speak with a supervisor.

I spent an hour on the phone yesterday for 40 minutes yesterday to just put my mother's line onto my account. I was told to wait for the information to load every minute by the agent for 30 mins. I then wasn't (and am still unable to) able to change her data plan for her line via the site at all. Her line doesn't show up though I have 3 different service paid through dates now. IDK how that's even possible. I called and was on the line for another 30 minutes.

Warning warning warning!! Do not buy or use Family Mobile. My phone will not get service unless I keep it on my wifi through Spectrum at home. I take it off wifi get emergency calls only!! Called customer service several times and same steps taken from different reps no change in service. I get voice mails that show up 4 days later after message left. Phone only rings 1/2 the time. Got to sit still and hold phone still or I go in and out and people can't hear me. Stuck with a locked phone will not unlock phone unless I stay with them 1 year. No way on disability and need reliable phone service. Family Mobile you just lost me as a customer. You can take this LG K7 phone/Service and shove it up your **!! The 1 star you got, your company deserves 0 stars!! Was required to give 1 star to post this.

I have been a customer since 2012 and never had a problem. If I couldn't pay my bill until Friday and it came due on Tuesday for instance for as little as $1 I could extend my bill until Friday. This was fantastic until in May I forgot the date and realized it the next morning to find my phone was shut off, now they used to give you 2 days and a reminder text, apparently that went by the wayside when TracFone took over servicing them which I might add that they never informed customers was going to happen. So I paid my bill and service was restored. Ok no big deal you might think it was my fault after all. Then my husband's phone broke.

Somebody, please tell me how a phone number you've had for over 5 years with the same company just disappears a day after you pay the bill. First of all, I did not know that TracFone bought out Family Mobile. Long story short... lost my phone on the way home from work this morning. Went over to Walmart and purchased a Galaxy. Had problems with the phone saying the SIM card was not in the phone when actually it was. After a conversation with the customer service rep at Family Mobile/TracFone that got me nowhere, I took the phone back up to Walmart for them to try and make some sense of the situation. The Manager of the mobile center got on the phone with the customer service rep at Family Mobile/TracFone and we still got nowhere. The Manager of the mobile center in Walmart said, "Let's try a new phone", so she refunded that phone and I bought a new one.

Do not buy this phone for your child. It apparently is a ZTE 6.0 whatever that means and is incompatible with Google. Meaning your child cannot download any apps, games, or protect her with Google's Family Link. Not worth anything. Awful experience. Plus it's way too big at 4.5in. Highly dissatisfied. When I called to inquire through Walmart's support page they couldn't even give me an alternative way to access the play app or the internet. This phone beyond sucks.

I had my Walmart Family Mobile number for 11 1/2 years. I used my phone all day on Monday. When I got up on Tuesday, my phone said "not in service"??? When I got home from work, I went online to our account, and my number no longer existed, just my husband's. When I called customer service on Wednesday, the 1st rep said they had no record AT ALL of my phone number! How can this be, I've had it for 11 1/2 years?!?! She said she couldn't help me. So fine transfer me to someone who CAN help me. Then she says she's the one that can help me. WHAT??? After 45 minutes of this run around I asked to speak to a supervisor, she said she was a supervisor, so I said I want to talk to someone higher up than her.

I have been in Family Mobile for over two years no problem and then last month during their migration with TracFone it all went down hill and I cancelled my service. I tried call make payment and was told my account was locked up for to migration period and they could not take my payment and guaranteed me that my phone would not be shut off and I could make payment in three days. Well next day my phone was shut off and I could not get it turned back on because account still locked up. I had no phone for 18 days because their system would not unlock my account and be when I finish able make payment and get phone back on the system only recognized three lines and not the main line (mine) so I could not get my number turned on only my kids three lines and I had use one of theirs as my line now.

My name is Beverly **. I paid my bill on last month and they couldn’t explain to me why my bill went from twenty one dollars to thirty something dollars. I explained to them I was on the lifeline program. They still didn’t tell me anything. It caused me to go in overdraft because I wasn’t planning on paying that amount. This month I called and asked for an extension and was told I couldn’t get one on my bill. I was told I could pay it then I told him if I could have paid it then I would but I’m laid off from my job and I could not pay. I never had a problem in paying my bill and I never had this done to me... Your customer service is the worst that I have experienced in my life. Now my phone is deactivated and I no longer want your services.

I have used Family Mobile for two years. They have always been great and affordable. Once they switched from T-MOBILE to TracFone it is awful. I have intermittent service which cause lost calls, texts not being sent, and my battery to drain quickly due to it constantly looking for service. I live in a large city. This shouldn't happen! I will be ending my service as soon as this pay period is over. Do NOT use this service!! Waste of money!

I've been a Walmart Family Mobile customer since July 2013. I've been paying $35 per month (less than $39 a month total) for years, due on the 5th of the month. Last month (May 2017), I signed up for autopay. On May 29th, I tried to log into my account and got a message to call customer service. I called and they reset my password - still couldn't login.

On May 25, 2017, my phone started showing no service Emergency calls only. After many phone calls to WFM, I was finally notified that WFM was sold to TracFone. All my APN settings were wiped out and I was unable to Save them after spending at least an hour on the phone with them instructing me how to add them back. I decided, FORGET THIS! I can't continue to call them, they can't (or won't) fix it and I need a phone, so I set up an account with TMobile. Now Walmart is telling me it could take 2 weeks minimum to provide me with unlocking instructions so I can use my phone somewhere else. I paid cash for this phone and am even one month ahead on my bill because their auto pay system debited my account twice. I'm furious. If they will not unlock my phone, I will be forced to buy a new phone, but at least that will be the final end to the lousiest phone service, tech support and customer service I have ever had. Goodbye WFM!

My renewal date always been the 15 of every month for the last 6 years... Last month I pay on the May 19 and it was an extra 20 fee for being 4 days late... Now this month my phone was cut off on June 12 before my renewal date which is June 15 and can't get in contact with customers service... This company ain't the same. I will never tell people to go to you all.

I have had 3 lines with Walmart Family Mobile since the company started a cellphone service. Recently I began receiving text messages from the company stating I needed to renew my contract on June 13. This really confused me because I had never received anything like this before. When I called the company I spoke to "Mike" in the Philippines and he told me that in order for my phone to stay on I needed to pay $124.91 by the 13th or my phones would be disconnected. I am so disgusted with this company. We will NO LONGER BE CUSTOMERS WITH THIS HORRIBLE COMPANY AND WOULD NOT ADVISE ANY TO SUPPORT THEM.

I switched to Sprint when I found out that Tmobile was going with Tracfone, which they did not tell their customers about. I went into Walmart to have them explain the messages I was getting about my renewal date, etc. I no longer had a contract with them to begin with. The Sprint rep explained the Tracfone change to me, which I confirmed on internet. He ported my number to Sprint, which in itself should have terminated me with Tmobile, they no longer own the number!

My husband and I have been with Walmart Family Mobile since 2013. We have had what you would expect from Walmart/T-Mobile. We have had rough patches with service and financially and would call to get them straightened out with ease. We used to be able to make payment arrangements when we were financially strapped. We were able to pay half now and the other half at a later date. Well since the switch to Tracfone it all changed. They do not do arrangements anymore and on top of that they have now applied a "Renewal" date for cellphone service. Our bill was due on the 14th every month. Which was perfect because we would have had the money for the bill. All of a sudden it's due on the 11th. Which now causes us to go without service for 3 days. Service has been cutting out a lot and have been having trouble with internet.

I've been a loyal WFM customer for several years and have recommended their service to many others. In the past couple of months WFM was bought out by TracFone and that's when all of my troubles started. Suddenly my reception is much worse, my phone was cut off due to non-payment even though my account has been on auto pay for many years and, unfortunately, we also signed on another phone at about the same time the change took place and haven't been able to use that phone for more than a couple of weeks because they said the service hadn't been renewed (even though it was supposed to be on automatic renewal).

Had service for two years and it was not great, but it wasn't horrible. Sim card given was old and would not allow wifi calling from the get go, but I let this slide. For the last several months they have completely destroyed this service and I won't soon forget it when making purchases from Wally World again. Lost data service several months ago during a transition they were doing. Spent hours with several friendly but completely useless Indian tech reps. Had to manually enter the carrier information into the service provider area of settings to even get it to work at all. After all of this the service still runs like garbage (4g is equal to 2g on this network). Will not continue to use a service that provide poor to no service at all. Walmart Family Mobile now sucks. GOODBYE!

They close customer service at 10 central time. I was on phone with tech support and he hung up on me. I bought a new phone from them to transfer my same number and my new phone won't work. I don't have a phone until tomorrow. The T-Mobile towers don't work. Go with a TracFone phone and plan. They use Verizon towers!

My husband's phone has not been working for six weeks. They keep saying they are going send me SIM card, but his Sim card out his phone works in my phone, as his number. I have been calling them twice a week since this started. They still have resolved it. I still have not received the SIM card and every time I speak with I have to explain my situation to them. They are supposed to open until 12 am eastern standard but I have called them at 947 pm, 1010 pm, 11 pm and they had been closed. I have been given case or reference numbers and each time they connect it to my phone and not my husband. There is nothing wrong with my phone. Service has went since the merger or take over with TracFone.

Our family lost complete service June 2, 2017. I can't text or call anyone to notify provider (Family Mobile or Tracfone) of issues and resolve. Can't log in on the myfamilymobile.com site, does not recognize anyone's phone number in family. Not so much "Family Mobile" anymore. What happened? Been a happy customer for over 7 years. Not now. We will probably change providers if problem is corrected by Monday.

My primary issue is their technical support. They have long wait times, but they do offer the option to call you back in the same order as you were in the call queue. I asked Walmart Family Mobile to completely disable my voicemail since I use a 3rd party service. When they shifted their mobile over to TracFone they added back voicemail. I asked their tech support person to disable it again and they said they could not. During the phone call they said 3 times that they would "reset my voicemail". This conveyed to me that the representative was not listening to me at all. I asked that my problem be escalated, perhaps to their software engineering department. They refused. Worse service than ever. The representative was completely unconcerned with losing a 3 year customer.

I have been a customer of 5 years with Walmart Family Mobile and tolerated their poor customer service and have for three weeks now I have attempted to transfer my phone number. I was hung up on by the representative in the lock out department twice. Customer service has lost the request and then has delayed my request for lockout now for 10 days. Customers are leaving this company in large numbers and will continue as long as they provide poor customer service.

Being honest I liked the service at first but the phone I had with them dropped service. I tried over and over to keep service with them but time after time they kept giving me the runaround. They would put me on hold and ignore me while on the phone with me. They have poor service and full of **. I will never go back to them and hope everyone see them for the ripoff they are. I wouldn't recommend anyone to go to Family Mobile period.

Since the "upgrading" of the website, I've started having issues with the call center. My phones work well and the price decreased on the plan, but I have been lied to by 5 reps. After I almost lost my life due to a blood clot, I was forced to go on disability, which means I get paid once a month. I had contacted Family Mobile to see about changing my due date to the 15th. I was told by 5 reps I would be able to once the website renovation was complete. I called earlier this week and a rep said he changed it. It took him over 15 minutes and put me on hold for long periods of time, but he assured me it was changed to the 15th.

I disconnected my phones with Family Mobile in April. They sent me a bill due on 6/1. I called them to make the payment. They said they don't recognize the acct number or phone number. I told them "you sent me a bill and I wanna pay it off". They said they need the SIM card or the IMEI number. I no longer have the phone. I asked to talk to the supervisor then he told me the same thing the previous person told me. I thought I was paying Family Mobile but when I called it said TracFone. I don't trust them at all and can't even pay my bill OMG.

that worked great till 4-29-2017. I paid it and called customer services & told them I did. They said they see they got the dollar and they was cutting us off if we didn't pay the rest of the amount. We are on fixed income and that did buy us a extension till the 1st when I got my check I paid the rest of the bill off.

Had service with Family Mobile for a while now and it's always been issues butnone as bad as this. I got a ZTE ZMax Pro 2 weeks ago, Family Mobile sent me a message telling me I need to update my phone. Well I clicked the link and my phone powered off. After that I have been having constant issues with my phone. It's saying emergency calls only and I have no bars. I called in several times to try to fix this issue but they are giving me the runarounds!! They are overseas and hardly speak English and have little to no customer service skills. I am beyond pissed and will be canceling all of my lines and advising my family to drop Family Mobile as well.

Walmart Family Mobile was recently sold to Tracfone... I was never notified. I called them May 20 2017. I asked if I could make a payment arrangement for the next week, the lady on the phone informed me of the changes and that they were sold to Tracfone... ok no big deal. Then she starts explaining I didn't need to make a payment arrangement because they were giving us 2 months free because of the change and the payment I made in April was good until June 21, 2017. I thought "oh how wonderful was that..." Boy was I wrong. She told me too that if I gave her my debit card info they would not charge key until June 21, 2017 so I did... No problem.

I decided in March 2017 to switch to Walmart Family Mobile from T-Mobile thinking that it was backed by T-Mobile but now know they sold it to TRACFONE in April 2017. I was issued a phone number when I signed under Walmart Family Plan and decided to use it and not switch my old cell number yet as I wanted to see if I was going to keep said service. I decided on May 22nd to chat online to Walmart Family Plan to start that process. Well the chat was moving along I was told she had to deactivate number issued in order to transfer my old cell number over. I was fine until we went through all the steps and it wasn't until the end that the online rep told me I would be without cell service for 2 days while they mailed me a new SIM card. I was furious as this should have been disclosed in the start of the conversation as I use mine more for business.

I used the chat feature with Walmart Family Mobile/T-mobile/TracFone (or whoever they are now) to find out why I am suddenly "Unable to send message (Message Blocking is Active)". I have used my Family Mobile with this phone for over 2 years, but once the "tech" asked who the previous carrier was (Verizon), he determined that there is no way this type of phone would work with Family Mobile's SIM card and would not budge. When I asked him to explain how it is that I have used it this way for years he said "I can't explain" but referred me to an article about how it is impossible for the two technologies to work together and then time after time attempted to get rid of me.

I have so many negative experiences with this company and never dealt with a customer service department that was this bad. Paid $44 for phone internet and they tell me I used up 5gb of data in 3 days. My phone's data controller says I've only used 125mb. I was on the phone for 3 hours with 5 different people, who all told me different things about my account and why my internet was so slow. I will never give another dollar to Wal-Mart for anything. This is one of the many many issues I've had with their phone service and customer interactions. If I could give them a negative star review I would. They are absolutely shameful.

I have had the same lines with Walmart Family Mobile for years. The only problem I ever had was when a change took place (added or dropped a line, etc, which rarely happened). Other than that I have loved it. Until now. I have to assume other people are having the same issue lately. All of the sudden about a week ago my phone started to freak out and keeps switching from service... to no service and is telling me it will not connect to T-Mobile. I called WFM customer service, who told me my sim card was bad. Tell me WHY after all of these "changes" they recently made does my phone sim card all of the sudden "go bad". But it's crazy because I still have service. It just keeps switching service on and off. Now they are telling me I have to go buy another $25 sim card. I believe it's due to their "changes" and they just don't want to tell anyone. That's **.

In my area Family Mobile has been great. The phone service is awesome and the 4g lte is as well, usually. For the past couple days we have had signal issues. I called customer service and ask if there were any known problems in my area. She began to start reading off here script in guessing and started telling me about plans and lines, not answering my question. When I asked if there were any signal issues in my area, she asked which line I was having problem with. I said all of them. She puts me on hold for 15 minutes. When she came back she said service is just bad in my area.?? I have been with them for a year, never had any problem. So she says I need to walk around to find open area. I told her I have never had this issue before. She says your phone is active just need to walk around to find signal.

As usual if I could give this company -5 stars I would. The service in itself is below sub par constantly losing service in the most populated areas which makes little to no sense. This company is now owned by TracFone thus they have no access to any records regardless of how long you have been a customer. They charged my credit card twice in one month and I was told this money was put into "reserves" for the next month but I have yet to see this money being utilized as I am still charged every month.

They suck! Worst phone company out there... reps don't even speak English. Was hung up on when they did not know the answer to my question! Tried to unlock my phone due to reps not fixing problems with my service to switch to different company. They told me no, they will not unlock it! WOULD NOT RECOMMEND!!!

I've had multiple lines with Family Mobile for the past 5 yrs. The migrated services over to TracFone. The worst thing they could have done!!!! My phones haven't been working right, dropping in & out of service. Data is horrible now. They never told the customers about the migration!!! They also changed my phone # 2 times & sent a new sim card!!!! And it's still not working!!!! Now I'm looking for another wireless carrier. I'm so disappointed with Walmart's decision to push Family Mobile to TracFone. It was the worst thing they could have done!!!!

My service has been really bad for a few months. I actually had no service for 3 days in this era. Always paid my bill on time. You get actually nowhere with customer service after straining to understand them for an hour. This past week or so, my keep saying Emergency calls only. My bill was paid. Once in awhile a call would come through instead of going straight to voicemail. On top of that, my phone was trying so hard to get a signal, that it would drain the battery twice a day. I couldn't take it anymore. Why am I paying for no service? I switched to Verizon. The bill is a bit higher, but Great service. Full bars everywhere so far. People can hear me now too. Internet is a lot faster also. What a difference. Actual phone service.

Why are they all of a sudden changing things? I haven't had any real issues with Family Mobile till now. I wanted to go get a new nano SIM card activation kit to also change my phone number and other reasons and they said they no longer have them, that Family Mobile is switching over and they will no longer have SIM card for their phone. WTF. I just got my Stylo 2 Plus from my dad and now what's gonna happen?

I had auto payments set up and my phone stopped working. I give a call in and I get a hold of someone decently fast, he however cannot take my payment and has to transfer me to someone else to take my payment. The problem though, is that someone else is being flooded with phone calls (wonder why?) and can't take my phone call. So I cannot pay my bill and I do not have a phone to use all because Family Mobile has jacked up their payment process.

Started having issues with service. About 7 calls made to customer service, two calls I drove to Walmart and electronic associates made calls trying to solve issues, no internet service, with no resolution, and the first associate said CS rep was in a hurry to get off the phone. Another Walmart associate (Gabe) said my phone was old and I needed to buy a new one. Which aggravated me because I haven't had any problem for over 2 years. My last 3 phone calls I made to Walmart Family Mobile, the person claimed to be a manager when I asked to speak to one, because she wasnt able to solve my phone issue. I told her the very first Rep already gave me instructions and they didnt work. This manager hung up on me.

May 14, 2017 after 12 noon today my Family Mobile phone service went out for both Coolpad Catalyst cell phones, Louisiana. I was able to contact live chat customer service which they told me my phone wasn't a Walmart Family Mobile phone, lol. I work at Walmart, I use the Walmart Family Mobile cellular phone service with my associate's benefits and discount service along with the new Walmart Family Mobile Coolpad Catalyst cell phone I just purchased three days ago. Huh. I was able to get the other cell phone service and called Walmart Family Mobile customer service and they too said my IMEI number for the Walmart Family Mobile cell phone was NOT a Walmart Family Mobile phone. Did I state that I am an associate at a Louisiana Walmart, that I use Walmart cellular service and that my new Walmart Family Mobile Coolpad Catalyst in its Blue Walmart box is a Walmart phone.

I am an Uber driver. I require GPS and my phone in order to work. I knew my phone bill was upcoming, but was surprised when I found, without warning, that one day after it was due I lost all phone and internet capacity. Without this, I can't work, and so can't earn money to pay my bill. Everyone I talked to at my family plan was most pleasant and sorry there was nothing they could do. Couldn't do anything, not budge an inch, a dollar, not in their control. So I have no phone, no way to work, no way to pay bill without borrowing from equally financially stretched friends. So thanks, Walmart, I'll be shopping and getting my phone service elsewhere. I know how strapped their owners are too.

I have been with Walmart Family Mobile for over seven years and it's time to change companies. My monthly charge went down, but so did the plan and quality of service. DON'T GET THE WALMART FAMILY MOBILE CELL PHONE PROGRAMS. The service guarantees you're given is not what you get. My Family Mobile plan changed from unlimited data per phone, to 1 GB and I was given no other options. Since Walmart changed their plan to TracFone, it has been horrible and not worth the problems I've dealt with. Not only has my service gone completely downhill, their website now has major flaws. It does nothing but flash and I can't get into my account.

I loved Walmart Family Service. But now they migrated to Tracfone. Tracfone aka Walmart family service tipped me 3 days of service and charged an additional 5.00. Walmart no longer owns their family mobile service. So buyer beware.

Warning please do not go over to Family Mobile. I woke up this morning and tried to place a call and my call was transferred to customer service, where they told me rudely that I couldn't use my phone for 3 days because they were switching their service to track phone which I wasn't even informed or giving any notice at all. Plus I asked to speak to a supervisor and the rep hung up on me twice. The customer service is rude and very unprofessional. Also they don't speak good English so they have no compassion or a sense of urgency, it sounds like every response that they're reading from a script. I just paid my bill 3 days ago and now my phone is deactivated and I can't receive or make calls.

No stars for this company. I was forced to add a star in order to publish this review. Shut Wal-Mart Family Mobile Down. This company is a rip off. They take your money quick, cannot provide the service and then refuse to refund you. They do not care. This company does not care about its customers. The "customer service" they provide is nonexistent. You call and explain the issue. Then they do not even acknowledge your complaint or apologize. The experience I've had is that they even go quiet and don't say much. Don't acknowledge your concern. Every one of them I called. They back out and don't seem to care. Woke up on a Friday morning... No cell phone connection - I could not even call them to ask them what was going on because my bill was paid so it was not relating to non-payment.

Sales people in the store don't know anything about their services or phones. When you call Customer Service number people that answer the phone barely speak English. Also, it is hard even to reach Customer Service desk. I called once to activate my sim card. They said they are having technical problems and I have to call back tomorrow. I tried calling them at 8pm the next day. And automatic service is telling me "Customer Care is closed now. Please call us during business hours 8 am until 12 am." I wonder what time zone this they live on.

I started my service with Family Mobile in April 2017 and I have the plan that is 49.99 a month with 10 gb high speed internet. Which was used up in the first week of April so customer service say. No way possible did that happen. Well then I went the rest of the month of April without high speed internet. Now we are in May 2017 and I just paid my bill on the 1st. It is now the 6th of the month and I do not have any internet service at all. Says I have used my high speed internet service up again. Dang. That is a quick month 6 whole days in the month now. Times sure is flying by these days. I have called customer service both months and they have assured me that there are only 6 days in a month now. I can assure Family Mobile that they will never get any more money from me.

I have been with Walmart family mobile prepaid for almost over a year, in the beginning the cell towers was with T-Mobile. Now as of yesterday (when my phone was disconnected) that I would have to contact TracFone to get my services back on. Now keep in mind I PAID my monthly services on the due date which was April 23. As of yesterday I had to call customer service at least 3 times each of the 2 days.

Customer since 2014. My Walmart Family Mobile set up to send bill to my email address, which they did for awhile and then stopped. Never been late with a payment. Last month again did NOT send bill to email, did not send payment and cell phone was suspended. Paid bill after calling, then this month charged $9.00 extra for the then reactivation/taxes. Feel as though WFM ripped me off, Have requested AGAIN to send bill to email. However, getting fed up.

Family Mobile is the entire worse phone company that I could imagine. I've had it for 2 years. I have had good times in the beginning and then all of a sudden I started to have to call the customer service. The customer service representatives do not speak English and most of them have such a thick accent that I am not able to understand them and apparently they are not understandable to understand me because of the fact that I've called in several times in the last month and asked for specific things to happen and they did it. I was given false information on how much my bill was. I paid that amount and the next day my phone got turned off and was told I owed another hundred and $9. Unfortunately I did not have the hundred and $9 and still when I went without my phone for an entire day. I'm a life insurance agent and I need my phone on at all times.

About a year ago I switched carriers to Family Mobile, thinking that it was a better service and cheaper. At first I loved Family Mobile. Every time I called with a concern customer service would help no problem. Also I loved the fact that when it came time to pay your bill that you could make a partial payment of $1 and get an extension on your bill. But here recently they decided to change things without not a single notice. I called to get an extension cause my bill falls on when I have paid all my bills and waiting on my check. I called to get an extension and I was told that they could not do it anymore and that my phone would be shut off if I could not pay my bill.

I have been with Family Mobile for 3 years now. I was ok with them but then I started noticing my bill has been changing and changing and changing different amounts each month. It's technically suppose to be roughly $60 a month but no, I have noticed in the last 3 years it's been 60, 80, 98, one time 55 and then back to 88 to 112. What in the hell you guys are a paid month by month basis company not a damn minute phone so why is my bill ALWAYS different???

I'm so fed up with Walmart Family Mobile. I have been waiting for 4 days now for them to unlock my phone, I can't use it unless I'm using wifi but that doesn't even work. I am epileptic and it has all my medical stuff on it and every time I call they tell me I have to wait 24hrs for an email and I haven't gotten one. And they keep saying I have to wait 14 days which is **. I shouldn't have to wait or keep going around in a circle with these people, I would never refer this company to anyone.

I was told on the 4-7-2017 I would be able to get an extension on my account. I was informed by Justin to call on or before my due date and they would extend it to Tuesday only 2 days late. So today my bill is due I called to get it extended and Joe the supervisor informed me that I would not be able to get an extension because their policy just changed and that there was nothing they could do for me.

Porting over from Family Mobile sucks, I will never go back. Porting over to T-Mobile is giving me a headache. The reps with FM needs a lot of training, no matter who I talked to they all messed up, didn't know the info. I talked to a lot of them too, that's not good. 1, or 2 bad reps ok I understand, but all of them no, no, no, I really want to report it but we all need work. My son device my not be unlock into 3 days. **? Really? When I talked to that rep yesterday her slow behind tells me we don't need it to be unlock when we told her so many times, "YES IT DOES!" Then we're stuck with temp numbers for 24 hrs., **? So if y'all see any 850 numbers it's us, but really got me pissed off is this unlock crap, cause now he has no phone to talk on into. It gets unlocked which may take 3 days. Pissed!

I been with Family Mobile for about 3 months and so far the experience sucks **. Can't make calls from a lot of places including places in the middle of some of our biggest businesses, a lot of problems with data, dropped calls and about a month ago my SMS notification won't play when receiving a message, I've sent messages telling people I'm on my way over and an hour later they will receive my message. I have had my new phone for about 8 months and had Verizon for about 5-6 of those months and never ever had a problem.

No stars!!! Only gave them one because it says I have to. FAMILY MOBILE IS A JOKE!! The service is horrible. Customer service is horrible. I would never ever recommend this to anyone. The service half works. I barely get any of my calls to come in and every time you call to talk to someone it's the same crap over and over. Worse phone service period.

Upon purchasing service at the local Walmart I was told service was available in my zip code. I kept the service for a year despite very poor coverage. I paid my bill on or before the due date 100%. The last month I stopped being able to utilize the service from my home. I waited about two weeks to allow time for possible work to towers. I went to Walmart and was told the service for my area was poor to non existent. They connected me to customer service. Customer service was rude, not helpful and refused to discontinue my service until the end of the billing period. I requested a supervisor and was hung up on. This happened on speaker phone in the store. Walmart said they were unable to help me. I have tried again and customer service referred me to their website. There's nowhere on the website that I can find to email them.

I don't know about all you guys posting here, but I'm SICK of so called US companies who greedily take my USA money but are sending jobs that should be ours to other countries to be manned by incompetent idiots!!! I tried to call customer service for Walmart Friends and Family, couldn't understand a dang thing she said. When I asked for a US rep, they told me there is none!!! Their website is just as bad, can't even change my billing address! I see Walmart advertising that they are sooo concerned with patriotism and local neighborhoods, SUCH BS!!! Get a clue WALMART!!! We earn our money here in the US, we like to know people here have the jobs, not to mention, they are more competent!!!

This service is TERRIBLE!!! I have drop calls all the time. Today I called to get an extension to pay my bill and they said as of March 31st they no longer give extensions. My thing is "as valued customers", you couldn't send out courtesy text letting your customers know that this has changed? You send out text every month and sometimes twice a month reminding everyone when their bill is due. But then they say the good news is we have no more late fees. That's my business if i decide to pay my bill late. I wasn't worried about a late fee. This the only reason I stayed with Family Mobile because of their extensions but I will be leaving and switching to AT&T. They might be a little more expensive but at least they have better service. Do not get with Family Mobile!!!

I paid my March payment on the 4th like I do every month early for like 5 years and for some reason their system was down when I paid it but they took it out of my bank account within two minutes of me swiping my card. A couple of days later I get a text saying my bill was still due so I called to find out why and they said they can't find my payment so I asked them what do I need to do. They said fax the receipt over so I did and called them to make sure they got it and they said they did. It should post in a couple days. So when I get another text saying my phones are going to be shut off so I called again and I was told by a manager that they didn't get my fax and to refax it. We were out of state so I told them I would fax it when I got back and I did. It's been almost a month and I'm still fighting them to find my payment. They won't even give me a credit for this month. I tried calling Wal-Mart corporate but they wouldn't help me. Bad service.

WALMART should be ashamed of themselves as should TMobile. Family Mobile in my experience is incapable of activating a phone line - which completely defeats the purpose. I have spent hours of my time trying to get 3 different phones activated. I have been told all kinds of different excuses, exchanged devices, exchanged sim cards and had Walmart staff try to help me. I'm told, "It's fine, it's fine." Wait 20 minutes, wait 2 hours, wait 24 hours, wait 48 hours. This has been going on for 2 weeks. There is a lack of training and technical support and ability.

NO STARS. People should not even consider buying a family mobile from walmart. It's powered by T-Mobile (powered only). Walmart phones have are family mobile plans. Your current nano sims won't even work in the phone. Don't buy any phones from walmart that says Family Mobile. They won't unlock the phone at all, you have go somewhere and have it unlocked. I am overly pissed off, overly I can't stress enough.

Had the service since like April 2016. Well I renewed/made payment on my account like end Feb/March 1st, payment due on 5th or something like ok... then a few days later, they "Walmart" say the 4th of March 2017. I ended my service with them, which I did due to the fact my service was dropping all the time and the phone would make calls on its own etc... no help with customer service on any of that... Mind you already made payment for full month and only used the service for a few days. Now I get a bill for a "final month" full amount. 35.51. So I call them. They claim they can not hear me. So I call them back, they call me while I am calling them - their automated service???

Hello everyone. No help from Walmart Family Mobile customer relations. I have used their services for 3 different lines going on 4 years. I purchased a "web pack" before family mobile decided to change the name to "extra pack". The "web pack" was to only access the web. One day I noticed the 3 phone lines wasn't able to access the web, I just thought at the time we must have used all of the data really fast so I called Family Mobile to have all 3 lines on "unlimited plan". That way we didn't have to purchase a web pack.

I was a customer with Walmart Family Mobile for years and I just ended service on the February 20th and my next bill was due on March 5th. I left them because they was changing some of the service and raising my bill. It to due with the data what I always had to add extra money for anyways, because it was not part of the plan for data to be included, you always to add extra money to have data. They are saying I owe for a full month when I have paid the bill every month. They also claim that the bill was always one month behind (which no company does that). I still would not own them a full month even if that was the case. When talking to customer service they always remind to watch your language even you are not using profanity. When you ask to talk to a supervisor they'll not let you.

So I purchased the 10 gb plan. My month is up. Never hit my limit. Pay my bill for next month and the very next morning it says I am over my limit at only 1 gig. So I call and ask why I am throttled when I just started a new month. I was informed even though I just paid and started new month my data was 2 weeks behind, so I just paid full price for 10 gigs of data but will only have it after the first half of the month is gone. Utter and absolute garbage. When you pay for your new month limits should be reset with the billing cycle, not another different date for data. I will be going back to mobile as soon as this rip off of a month is gone. Pay for 10 gigs but stay throttled for the first half of the cycle. Would suggest anyone stay away from Wal-Mart mobile. It is a scam and you have to deal with an Indian call center who can't speak English and offers zero help.

December 10, 2016, we purchased a phone from Walmart for our ten year old son. We paid $50 plus dollars and paid the activation fee. Our total was $92.00 or something close to that. The phone worked good for about the two weeks and it quit working. We then tried to resolve the matter with Family Mobile thinking they could resolve our concerns by offering to replace the phone or give us a credit to purchase a new phone. By this time the fifteen days were over and Walmart wouldn't accept the phone back and could offer no other solutions except to contact Family Mobile which we had already done. The main problem is no matter how hard you try you can't understand most of the representatives. They told us to master reset the phone which we had already done but in doing so another customer's email address showed up and wouldn't allow us to enter in our information.

We were looking for a new phone for our daughter and a Walmart employee recommended the Family Mobile as a "Pay-as-You-Go" plan because they were very affordable. The bill was more than I was originally paying with Net10 ($15 vs. $42+/monthly). So her phone finally died and we were not able to use my old phone with the Family Mobile plan so we changed it to AT&T. I tried to cancel the Walmart Family Mobile via website but when I tried to log in the account had been cancelled already. So I figured I would get a partial bill from 12/17/2016 until 1/4/2017. When we received the final bill, it was for the total amount. So I called into customer service, talked with a fellow and he said that I would receive an adjusted bill.

I am now on my second month of having service with Walmart Family Mobile. So far I could not be happier with the service. I am absolutely flabbergasted at the reviews people have left on here. You know what? Pay your bill on time. Like other responsible people do. If you can't afford your phone, cancel the service. It just shows how every problem anybody has in this world nowadays is somebody else's fault not their own. Accept responsibility for your issues. My favorite review is the guy on here who was complaining about the big evil taking over the government Walmart! LOL! Dude, if you thought it was such an evil company why did you sign up for service with them? I assume you're not a rocket scientist? I say we start up a petition not against Walmart like you want to but against people like you and make you go back and get more than a third grade education.

Only uses 10% of T-Mobile's network and this can be seen when a WFM phone and a T-Mobile phone are right next to each other. The WFM phone always has a weaker signal, and even when I pop the WFM SIM card into the T-Mobile Phone (both phones are factory unlocked) the phone picks up a weaker signal from WFM than it did T-Mobile! My fiance eventually got tired of this and tried to port her number over with me on T-Mobile to take advantage of their $150 tax time deal, and WFM is locking her number down and refusing to port it, this is confirmed when I contacted T-Mobile and they said the port request was rejected. Her account is in good standing and running #BAL# showed that she currently owes no balance. Now because of WFM she might not be able to get the promo from T-Mobile.

I had three phones. One I canceled and they never canceled. They charge you a month in advance whether you use the service or not. I had to pay an extra month for a phone I did not use. Two of my phones had cracked screens because they are sooo cheap. I had one of the sim card quit working. Again I had to pay for a phone not in use. They have 5 charges on each line if you miss the payment date by even a single day. The reps are from India and are hard to understand. They lie about their fees. Even when you ask directly if there will be fees they say "no". So read your contract with a fine toothed comb. They are rude disrespectful and unhelpful. RUNNN.

I requested the 39$ plan. They charged me 5 months close to 60. Called almost daily. Finally 2 weeks ago a foreigner was customer service in foreign country said they can't do anything about bill and there is no number to call. Walmart can't help you either. I wrote several times but never got refunded. In fact I was told thru emails I never contacted them and I had 5 months in a row but you can't talk with anyone. Can't believe Walmart would even sell such crap.

I really find it interesting that there are so many recent bad reviews for WFM especially because I work for a company that vsourcing their work to pay someone in Pakistan one American dollar for a whole days work but they are also unavailable 50% of the time and the only thing you can get help from is a damn automated system. At least my employer is open 24 hours a day so you can always talk to a like person. Pretty sure every cell phone company besides WFM has a 24 hour line. Then on top of cutting all of those corners WFM is a ** scam. Whoever is running the place is a crook. I have never had amazing experience using WFM internet. I like to live stream but I can't successfully do it because the speed is awfully slow. Today is February 19 and I paid my last bill on 2/17, TWO DAYS ago. My internet is acting even slower than normal which is beyond frustrating so I call their 1800 number and I can't even get a live person on the phone.

My issue stems from their suspended line policies. Now for the record the first 2 years of my service I paid $15 a WEEK, overpaying by like about $10 a month and eventually having a bill that says, "you owe nothing". Now I had some financial setbacks and changed jobs forcing me to end my practice of overpaying every month. First time my bill is late they partially suspend it, I'm like ok, whatever (this happens a couple my times). Flash forward a few of years and I lost my job due to a car wreck and I'm playing bill catch up for the last 5 months. Now every month I'm a week or two late paying my phone bill and every month they suspend my account (the very next day of bill due) and don't turn it back on unto I pay it.

I was with AT&T for over 10 Years. The bill every month would change and so I was always stuck calling customer service to have it fixed. Finally, I was over it. The bill kept going higher and higher and changing! I have been with Family Mobile for a year. I just added my 2 children. For 3 lines with unlimited talk and text it is $75!! Plus tax (of Course). But the main reason for the review is because my identity was stolen and I was unable to pay my monthly bill. I had NO ACCESS to my funds until new Credit Cards were mailed to me (which was 7-10 BUSINESS DAYS!). Family Mobile extended my service for almost two weeks until I was able to pay. They did not hassle me and actually "Wished me the best and hoped everything worked out and that some things are out of our control." I would recommend them to anyone

I purchased my phone in Nov. Went online, activated the phone and added a $39.99 plan monthly. They keep sending me bills for $54.08. I called customer service on January 24th. The rep hardly speaks English, very hard to communicate. I did ask him for the $39.99 plan. According to him February's bill will be $39.99. I received a bill for February $54.08.

After moving back from Kentucky, where I was serviced wonderfully with the Walmart Family mobile that ran off of a prepaid AT&T I switched to Family Mobile up here which runs off a monthly billed service through T-Mobile. My husband bought sim cards in store, and brought them home to use in existing phones. The sims were $25 each, I believe. I watched him pop the sims out, put them in, and activate them. I heard him talking to a gentleman in regards to our phones to figure out how we needed to pay and such. I specifically had him ask the gentleman while I was listening that web was included only on his.

I just brought a Family Mobile from Walmart. I had it long time ago and I had to discontinue because of Financial issues. I decided to go back to them. I had the phone one day and I can receive just land-line numbers not cell phone numbers. It goes straight to voice mail. I went to Walmart and ask him a question and he tells me there is nothing he can do. I like my phone, but the service is not good.

Walmart Family Mobile T-Mobile is a scam. I canceled my service in November 2016 and paid my last bill. I then received another bill stating I owed an additional month's payment. I complained that I had already paid, but decided to just go to Walmart, pay again and be done with it. Yesterday, I received another bill. I called and complained again. They told me that I needed to send them a copy of the receipt otherwise they couldn't help me. Unfortunately, I did not keep it. I paid again over the phone and received a confirmation number. I am expecting another bill next bill in February 2017. I hope that the confirmation number will be accepted this time.

I have had 3 phone lines with Walmart for a while. I prepaid for all 3 lines in which were prorated for the first month. Since I started service mid-month I prepay every month prior to service. Well my daughter got an iPhone for Christmas with another company so I called to have her line with Wal-Mart cancelled in Dec. The customer service rep could hardly speak English. He told me I still be charged full amount for the line. I ask him to explain to me why I would have to pay for a phone we won't even have. He tried to explain to me that I had been misled at the time of activation and that I hadn't prepaid. At this point I am completely confused. He told me that he would take care of this and it happens a lot.

I got Family Talk Walmart for my children. Back in September my son lost his phone so when the bill was due in October I told the customer service representative that I wanted to disconnect the line for the phone that was lost, was told that since they bill in advance that I would have to pay for October but by November it would be taken off. Come November I received a full bill for both lines, called CS back and was told that there were no notes for the request.

As usual Walmart try to destroy businesses but they master the art of deceit. Before Christmas I decided to switch to Walmart Family Mobile which I didn't want to because I can't stand Walmart and what they do to our communities. Anyway I said let me try one of the notorious deals. Walmart partnered with T-Mobile to provide one of the most notorious deals on the market which I’ve been 7+ years a prepaid customer for T-Mobile they couldn't provide me as a loyal customer. I went to all Walmart in Bakersfield, CA and none of them carried the nano SIM card, so I bought the micro nano and I said I'll cut the SIM card to fit my phone. I took a SIM card for $5 plus tax, $50 prepaid card. Notice this part. The service from Walmart is $49.98. "Ridiculous". All change leftovers they take from you by force. Pennies for you. Not a big deal, but for a company that serves millions it is a big deal. I paid and went home.

Originally we had no problems until the second phone was lost, it was canceled but never removed from our account. Didn't find this out till I bought a new phone to be added to my husband's primary phone. When I tried to do it online it was charging us for the canceled phone, so we called up and that's where the nightmare began. Both phones had emergency calls only. Turns out they gave my Sim my husband's number! They said it would take 24 hours to reverse the Sims with correct numbers. That was 5 days ago. The non-speaking English reps had no clue what they're doing. I need to speak to someone English to get this sorted because we are going round in circles and still neither cell works!! What a carry on for such a simple thing. Please spend an extra a few bucks and get competent customer service! In dreading calling back up because I know they're clueless!!

Around mid to end October I paid my monthly amount. A few days later the charger port broke. The phone died and I was unable to get it back on. I went to the local Walmart and asked for help. I was told there was nothing that could be done. I ended up spending over $200 on another phone and plan. Now I'm receiving bills on the walker family plan phone that has been cancelled. It was supposed to have been taken care of by the Walmart employee since I couldn't get into the WFP account. They reviewed my request to remove the charge... and denied it claiming I was still using it for a month after it broke. It's impossible to use a phone that won't power on. So they basically called me a liar even though their employer and half of my household are witnesses. Walmart family plan is a horrible plan and will have to deal with my lawyer before receiving any dollar amount for their faulty product.

I was totally mislead by the sales person, about what I was to expect using this plan. After only a few weeks beyond the 2 free weeks I was told I had reached my limit of data usage, (high speed data they called it). I was subsequently dropped down to Mega bytes, and have since been unable to use the internet as I had been able to do up until then. The speed appears to be too slow for any pages except google, who is tied into the phone itself. I can make phone calls but that is not what I got this for. I have no wifi in my area I can afford, and this was a reasonably priced alternative. But now I may never again be able to use the internet as no pages can load at these low speeds. Basically I was told little and the paperwork which came with the plan had little to help either. Online and via phone help was impossible to get any helpful info from.

I was a WFM customer for many years. Their plan is substandard compared to a Team Mobile plan, however, their service uses the Team Mobile network so I was basically satisfied for basic phone service. I then had an occasion to travel out of country and so I wanted to be able to utilize the WIFI feature of my phone. WFM did not offer that capability so I signed up with a standard Team Mobile plan which includes that capability. Upon my return, I was planning on going back to WFM. Instead, I found a Final Notice which included a threat to turn me over to collections if my final bill of $12.80 (for apparently a couple of days of service) was not paid within 10 days of the letter's date which was mailed out 10 days after the due date of the payment that was originally billed to me while I was out of the country.

I have never question my Walmart Family Mobile since I switch two years ago. Never questioned from a single line charge of $44, then $84 when I added another line back in March 2016. Then on August, the second line had issues with the sim card, and I bought another sim card, had the Walmart tech fix it. The Walmart person could not get the original number back, so he assign a new number. Thought everything was good. Still paying the $84. On Nov. 4th the phone with the new number got suspended for nonpayment. How can that be, when I was paying $84 for two lines.

I bought an iPhone from Walmart paying $60 a month for unlimited web text and talk. This is a total rip off as I can never access the web. The only time I can use the web on my phone is only if I'm near a wifi connection. Customer service sucks and so does their tech Dept. Do not buy Walmart service.

I have been with Family Mobile for two years. They have the most incompetent customer service out of any phone company. They are only a vendor for Walmart, they don't have anyone high up that you can contact with a problem. I mailed a messed up phone back to the return center in the summer. They mailed me a phone back without a back to it and told me I was supposed to keep the back from the previous phone, which I was never told that to begin with. The new phone they mailed me was also messed up. The screen had a weird spot on it. So I mailed that phone back for a replacement phone. They guarantee to have your phone back within two weeks. It has now been five weeks and they have NOT returned my phone. They don't know when I'll get it back. The only thing they can say is, "Thank you for being patient." Are you kidding?! What else can I do? I've been put on hold for almost an hour waiting for a supervisor.

Walmart Family Mobile is the worse and ripoff company. I cancelled the service on Nov. 1, 2016. My billing end date was Nov. 7, 2016. I port my number out of Family Mobile to Verizon Wireless on Nov 1. Now they are charging me 5 extra days of service that I didn't use. Plus they are the worse carriers. They don't use T-Mobile Towers. They use TracFone Wireless. You get what you paid for. Cheaper the service the crappy services you will get.

I purchased a Family Mobile phone at Walmart in April 2016. The gentleman that activated it told me I get the first month service free, for my bill the next month it was like $38.00. From the first 2 weeks I had the phone I had trouble with service if I went outside of my home. I went 10 miles from my home and I had no signal, at my work my signal would come and go. I called Family Mobile and they told me they couldn't find any issues with my phone so I went to Walmart and asked the rep there how can I switch my service carrier. She called Family Mobile and they told her I had to keep their service for 90 days then I could switch. So in June I switched to T-Mobile.

I had Family Mobile for almost two years. In July of this year I changed to other company. They sent me a letter with a charge (I think was the last), and indicating that they regrets my cancellation decision. I proceed to order a credit card payment by phone (for the period of June to July 15), but during the next months they continue sending me the bill with accumulative monthly charges. I call the customer service department and they indicate that was necessary to send and email (they were not able to help me during the call) to the customer relations department.

I purchased a phone for a member of my church so they could do job interviews. He did not continue his payment. I received the bill. The statement said they had suspended the service so no calls were made after that date yet they are charging me so I will be paying for time after they cancelled it and no calls were made well into the next month. When I received the bill it said to pay the $45.10 and when I attempted to do that then the amount began to grow. The Walmart representative argue my case over the phone for 15 minutes in full agreement with the fact this was not the way to handle a customer situation. They tried to manipulate her as well until she expressed to them 5 years of experience and knowing what she was talking about then they backed off. Yet I was told I would receive another bill once I left her protective covering. I HIGHLY recommend no one gets in bed with these people because you will not be able to get out.

This is the worst cell phone service I have ever had. They say powered by T-Mobile, which makes you believe that it might actually be a good service. It's not! The service states unlimited Talk,Text and Data, but what they fail to tell you is that the data isn't available if you are roaming. The 10 gigabytes of data that I bought for a hotspot so I could use my laptop on my vacation was useless. This 10 gigabytes of data automatically renews, which I didn't know. When I called and told the customer service rep that I didn't want that 10 gigabytes to renew anymore, not only did it stop the 10 gigabytes mid-cycle, but it shut down all my data. so no unlimited data for anything. I asked for my unlock code since I met all the qualifications. I've been waiting for 35 days now. I've called Walmart Family Mobile on 4 different occasions and have been lied to every time. Wish I give them a negative 5 stars. Worst service ever.

To start off I wish you could get this review no stars because that's exactly what this place deserves. Gonna keep this short and sweet, but the customer service is very rude and does not care about you at all. They have even told me this. The data sucks, the service sucks, there is nothing good about this place besides being cheap but even that sucks because you might as well go pay another company 20 bucks more and have unlimited everything with better service and customer service. They shut your data down early and give you no refund for it. They shut your phone off whenever they feel like it. They also don't understand anything you say and don't know how to resolve any kind of problems at all whether you talked to them 50 times or not. This company does not give a crap about you! This company does not care what happens to your service. DO NOT EVER GO WITH THEM BECAUSE YOU THINK THEY'RE CHEAP. THEY SUCK.

When we got the family mobile plan, they were very proud that they're "powered" by T-Mobile, but they're certainly not the same as if we signed up through T-Mobile. But that was OK with us because it's kind of what we expected. They're cheap, after all. We thought that switching to regular T-Mobile would be easy. It wasn't. We had a million hoops to jump through, and trying to navigate their menu to talk to an actual representative was next to impossible. The plan is fine if you're not going to use your phones that much, or if you really don't need a lot of memory or speed. But if you think you might want to use your phone as your primary, go elsewhere.

My bill was paid, I had 2 weeks left on it but decided to cancel because of the terrible service. Never having WiFi when I left the house, I did cancel and now received a bill for 2 months. I called. The man was very rude! And said "the billing was always a month after you used your phone." I paid for the month before I even started? When I told him he said that's not how it worked. I told him if anything he owed me for 2 weeks because I canceled before it was up. He said now that I didn't pay. I was charged another month. Are you kidding me! I have had it. I told him I am not paying another dime and hung up!

You get what you pay for with this company for sure! I have to move around my house to get a small signal but most of the time I miss calls and have a ton of VM because my phone has no service. They have reset my phone too many times trying to get a better signal but to no avail. Customer Service is always a foreigner that doesn't know what they are talking about or what good customer service is! There is no one to complain to other than an email and they say they will investigate and never get back to you.

I have had Family Mobile for a year now and I must say it is one of the worse carrier I have had. For instance I paid $69.00 the beginning of this month and the internet has been going slow and I haven't even went over my data limit. Honestly the internet has been slow after 1 month of me having the service. My phone always disconnects calls as well as stating NO SERVICE almost everywhere I go, not to mention when you call the representatives they seem like they don't know what to do to fix the situation. I am so glad that I will be changing my service tomorrow. I am officially fed up. Please don't waste your money as I have for a little over 1 year. God Bless.

This company is a waste of time. I had the service for over a year hoping it would get better but it didn't. IF you're lucky enough to get someone on the phone don't expect them to know what they are talking about. When I first bought the phone and started the service it took them 2 days to get the phone working. When the one I bought wasn't working I took it back to Walmart with the box it came in and the receipt. The employees there helped me by calling family mobile and trying to figure out the issue. She spoke to THREE different people who tried to tell her that phone wasn't a family mobile phone and I couldn't have bought it there even though the Walmart employee was telling them she had the box with all its contents and the phone and the RECEIPT.

Well, no internet data service at all. Oh works if in free Wi-Fi area. Nothing from Family Mobile. To have 5GB data a month. Well doesn't work if Wi-Fi is off. Meaning at the end of the month I've used 250MB data??? Reason, only way I can get online is through free Wi-Fi. So why pay $45 for same, I could be $29 a month unlimited text/talk. Oh if in business or mobile can't make calls even??? AT&T definitely a better choice.

My husband's phone number was given to someone else in a different city and to nobody we knew!!! Family mobile customer service would not do anything except change the phone number and charge us $15 extra even though it was not our error this happened it was theirs! You don't give out an active phone number on an active account to someone else in a totally different city!!! My husband lost work and money because of their error!!! They need to waive this fee and reimburse us for our inconvenience and loss of income! The supervisor Angie at customer service was not a person. She was very cold and would not take a good look at our account! Why would we all of a sudden request a new phone number when we didn't have to??? Do not get this service!!!

I called customer service because I had a balance of $27 credit on my cell phone bill. They took my $27 and told me that I owed them $27. That my first bill was $27 with my first bill was $21. I paid $45 that left me a balance of $27. I just now paid $50. My bill is only $44 so that should have left me a credit of $32 and they keep saying no you the first bill was $27 and so we credit you $18 or something but they ripped me off for $10. So now I'm going back to Verizon because when you first purchased the phone that $25 is supposed to go to your first bill. Should not never be $27. It should be 21 no more than $22. They just rip you off. They take your money and then tell you owe them money when they owe you money. Poor service. Don't never get Walmart mobile service. It's the worst service ever.

Three months ago my husband bought a phone and called to activate it on our existing plan. Instead of doing that they started a whole new account so that left us paying on two accounts. When we received two bills I called about it and two hours later hopefully had it fixed with us paying for the service. We have three people on our account. I pay month to month without them having monthly access to my account. I paid my phone bill online for September and looked online at my banking and they had hit my account for two payments. I was furious. I called and they said it would take a week to two weeks to fix. Why!? I told them to keep it for next month. Now I have a credit balance... right!? Today I received a call from a collection agency stating that I had not paid a bill for $149.00. I have never ever paid them $149.00????

Yesterday I went to Downtown for a dental appointment with my brother, and at the top left it said "No Service". I assumed that it was because where I was at. I got home, and restarted my phone and nothing happened. I took out the SIM card, and tried everything they said to try on the internet. I guessed that it might've been because the antennae. It kept asking for my Apple ID, and when I would enter it it would say that the verification was denied. I finally changed my password, and got all the updates that were available to me. My phone restarted after the update, and currently it is still saying "Searching" which drains my battery and also will not let me make emergency calls/texting. I looked up if it had anything to do with my carrier being down. I ran into this, and if I had the choice to go back I would. This is a horrible carrier and I would never recommend using it.

My bill was due and I went online to make a payment which was normal. After I logged and clicked pay bill then went forward to my current balance when I clicked next it never went forward, the balls just kept spinning so I went back to try again and didn't get any further so I decided to wait but it took so long I fell asleep. In the AM the first thing I did was open my phone to pay my bill and I saw a confirmation for a payment from a card which I checked the 4 numbers, and when I look at texts I see another confirmation for another account. I never got to the point where I imputed my financial information for my account. I called and they said there was nothing they could do so I thought about it and paid the bill the next day because the funds weren't in the account they used and I had never intended to use that account.

I went to Walmart to get a prepaid phone for temp use for something. I didn't need a full access phone because I have a cell phone provided by the company I work for. If I would of known this wasn't prepaid I would have gotten Boost or even MetroPCS that doesn't appear on your credit but I trusted the Walmart employee. Many months later after the phone hadn't been used and was broken I get an email from a collection company saying I owe $79 for the bill. What bill!!??

This is my Facebook posts regarding what I've went through with Family Mobile. I've called them several times because they are charging us two final bills, and taking from a card they no longer have access to. August 28th: To anyone who has family mobile or is thinking about switching, this is what you get when you leave them: Josh never once had 4G/LTE service; We paid the last bill even though they told us not too (They automatically took mine from my card that I had just removed from my account); We don't have degrees in math but where did 81.80 come from?; At this point, this is theft.

Walmart Family Mobile is by far the worst I have ever experienced. They really need to be shut down ASAP. I have never spoke with a company so rude and don't care. They are right all the time... The customers have no rights with them. They charged me $60 for 2 days of service... I thought it was a prepaid service. Then every month I had 2 lines it went up. Started at $45 then went up every month ending at $140. For 2 lines. I had enough. I can't express how bad this company is.

I will never use Walmart Family Mobile again! Changed my carrier but kept my phone number. But I did not contact them the day I switched my service and they continued to bill me, even though their website indicated my account was cancelled. How can you bill for active phone service on a cancelled account? I called customer service, where I was spoken to in a very condescending, disrespectful manner by a rude woman. Never, ever again. Horrible service, even worse customer service!

How bad can customer service get, you ask? Apparently really BAD: The call center support staff I spoke to today were very hard to understand. It was abundantly clear English was not their native language. It didn't help that the telephone connection was static. With that being said, here is what happened. Called support to make inquiries about adding me to his plan.

I was talking to the Family Mobile people and they were being rude. They are a bad phone company. I'm planning on going with T-Mobile soon. They were cussing at me so I Butch them out.

Phone reception and service was ok, however... Caution: As soon as you switch carriers and change your number you will no longer have access to your online account. So verifying your payment history is near impossible over the phone. The problem is that they want to charge at the end of the billing cycle for the previous month even though you started paying at the beginning of the cycle when you first got the phone ("pay as you go"). Without the history I couldn't itemize or recreate my billing/payment history to fight them. BTW after your account is cancelled and you want to pay by phone they want to insult you by charging another $5 fee. I have read other reviews with the same issue. I will never use them again. Nor should you.

I will start by saying this is by far the worst service of any phone company. Beware. Poor service. Calls not coming through, calls drop, slow web services. They always your coverage area have good signal using the zip code for the phone. How if I'm calling you to complain you have no family mobile companies in Wisconsin. How would you know apps not working. I'm been dealing with them for the last 4 upsetting years. Switching numbers instead of dealing with other plans they offer. I'm at my point. This the last bill. I'm finally going to leave.

After more than a week of phone calls to this horrible service that should be renamed 'ROBBERY', I have come to the conclusion that these people have NO intention of EVER fixing the issue with my phone but rather waste my time and recommend. I send the same email with the same complaint daily to an address that seems to be obsolete since no one has responded or seems to have any intentions on doing so. I explained over and over again that my friends and family cannot get through when calling me but only other Wal-Mart Family Plan members are able to and that too is hit and miss.

Phone reps can't do anything after speaking with tmobile. They said if in the first five solutions they say I'll send a signal refresh or to do a master reset. They are not doing their job or don't know what they are doing. They don't train them and after six calls the language barrier in what's supposed to be English they still don't know what you are saying. They lie at the store and say prepay but it's post paid. You sign a contract without a ink pen or e-verify. They can hit your credit with so if you find a wallet use their info instead of your own to protect your credit is what is recommend.

I tried to activate a used iPhone twice with a sim card purchased at Wal-Mart. Neither times were successful and I eventually gave up on the iPhone and service. Nevertheless, they charged for 2 monthly recurring accounts, sent me to collections and the phone support would never help. The Indian support person changed the story 4 times, but eventually said I had to email customer relations and check back in precisely 5 days. He would not handle or escalate anything.

I bought two phones. I kept getting calls for someone who owned the phone previously that owed money on that phone. They told me the only way to fix the problem was to change my phone number. I kept it for over a year, until finally got frustrated with the service all together, dropped calls, apps stopped working constantly going back and forth. I called to cancel. They told me that it would be shut off on July 6th, that that was the end of the billing cycle. So I paid my bill on the June 29th for $84.76 for the month. Paid in full and was told I had a zero balance. I have received a final bill for $91.71 for 5 days of service. Really. They refuse to talk to me about this. I have filed a complaint to the Attorney General's Office.

This is the worse company ever. I have asked for an extension for my payment in the past and now they say there's no record those extension. I'm asking for an extension but they need I make a payment, really? I'm asking for an extension because I can't pay right now and they treat like a liar because there's no record of those extension in that past. The service is awful I had to keep dialing '0' so I could talk with a representative it is exhausted!

I have been having problems with this service for 3 months now. Somehow reoccurring payment was set up on my account. It drew my account negative and so my bank declined it. This was done 2 days before my bill was even due. Family Mobile then charged me $35 for declined payment. I spoke to a rep and they gave me an email that I would need to contact and a number I would need to fax my bank statement to. No one contacted me back so my phone got shut off for non-payment for the $35 fee. I called to see why I never received a call or email and I was told Family Mobile did not approve my fax because it did not show them the balance of my bank account. I was so confused because I did not understand what they needed to see the money I had in my account for when it specifically was the money being shown taken out of my account early.

This has been the worst phone company in my 50 years of living! From the moment I bought my $185 Samsung phone (was told by the very uneducated Family Mobile employee that this phone works the best), this service has been the worst. There has been no data and I'm even unable to make calls at emergencies! I pay for unlimited call and texts and 1gb of data and always pay my bill in full AND on time so there is no need for any problems. I do not even use their data at all because I use wifi at my home. However, took a trip to visit my sister in Biloxi, and the phone would not work. I was left stranded at the airport for 4 hours because I could use my phone. Not to mention, I had no data, could not text, NOTHING!!!

I started this service in September 2015 and I should have known in the first month how terrible it was going to end up. My online statement said my bill was due the 17th but then I got a text saying it was due the 4th so I tried calling but couldn't get through to a live person so I figured I would try again another day. On the 6th, my service was disconnected. I finally got through to someone and he apologized and restored my service and told me that my bill would always be due on the 4th and he was not sure why my online statement reflected a different date. I didn't get it, but I moved on and dealt with it.

Have been having trouble with my phone service for some time now. Have been told it's my phone. I have been through 4 phones and still having problems. Was told today that I need to go buy another sim card. Walmart Family Mobile (T-Mobile) will not get another dollar out of my pocket. When my bill is due I will not be paying my bill. Will be going to someone else for phone service.

I just wanted to take a second and expand on my previous complaint. Family Mobile continues to remain a horrible service. Not only do they lack in quality phones and customer services along with fact that they disconnect your service after 2 days of non-payment... they continue to charge you for the service after they disconnect it! Now they are saying I owe double the amount, even though I can't use it! I wouldn't be surprised if you can't even make emergency phone calls from this service after disconnection. Stay away from Family Mobile!

Started service with Walmart Family Mobile at in-store location. Service started with many dropped calls and then would not allow any outgoing or incoming call from 8am-5pm. Unable to use and data service either. Service later degraded to unable to use anytime. I made numerous calls to tech support without success. I call customer service to stop service and they told I would still have to pay for 90 days, to get my phone released.

I hate Family Mobile with a passion! Their phones have very little to no data even if you are paying for 4 gigs, and they disconnect your account even if you are two days late. You hardly get service, if even any in most areas, even if you live in a big suburb. Not to mention, often times you can't even make a phone call unless it is connected to a WIFI network, and loading data takes a year! I understand that it is important to pay the bill on time, but sometimes life happens and it takes a little more time.

Stay away from Walmart Family Mobile. I purchased this phone/plan as a throw-down work phone so my employees could call me without me having to give out my personal mobile number. The phone that I was required to buy (I had a choice of two), didn't work properly from day one. It wouldn't hold a charge for more than a 6 hour stretch even if it was just sitting on my desk without being used at all. I took it to a random T-mobile provider to see if it was defective and I was told that the phone was more than two years old when I got it and what little memory it had, the operating system was eating up as fast as it could charge. The few calls that I did get weren't from anyone I knew. I just fielded collection calls from the person who had the # prior to me. I signed up for the lowest plan available which was advertised at $15.99 per month. With all of the misc. fees the bill was close to $30 every month.

I can't wait to cancel this service. This has to be the worst service and customer service in the USA. T-Mobile should be ashamed of even having Walmart working with them. This service almost got me fired because they could not contact me to come into work. I called and told the technical service and still no service at my apartment. I literally got to go outside my apartment to the PARKING LOT TO GET A SIGNAL WHICH SUCKS. If you want to keep my service with you, you either fix the dang problem or buy me another phone that works better or my service will be gone.

I been having Family Mobile for at least 3 years. Tell me why they decided to close one of my lines. I been a loyal customer to them. I paid all my bills with them on time so when I finally got through with 611 they told me they assumed something wasn't right. Instead of calling me to see first what's going on they cut the line off completely. I don't recommended to anyone.

The service doesn't work properly in my area. After months of horrible service, I tried to get a partial credit for my troubles. They give you a email address to complain to. I went to the local store to complain, they can't do anything about it. They told me that they now tell customers not to get the Walmart family plan, because it sucks. Do not get this service.

I switched from Family Mobile to T-Mobile, directly after paying for a full month. Later, I received what I thought would have been a credit, but was a 16.99 bill. Although disappointed about the bill, I decided to pay it and be done. I tried to pay online but could not since the number had been closed. I tried calling the customer service line, but I had to start by entering the phone number. That didn't work, as the number had been closed. There is not an option to speak with a live person, so my only option was to go into Walmart to pay there. To my surprise, the clerk had to verify the number on their system, and my number no longer existed. In short, I had a bill for an amount I truly didn't owe for a number that no longer existed... with no way of making payment! I had called t-mobile and spoke with a live person, but they couldn't help me.

Worst cell phone carrier ever! Do not purchase! Our son has left home and I do not know the pin or password. We pay the bills but I cannot get through to a live person. We are forced to pay each month again and again or have Walmart/Tmobile apply a negative on our credit report. My credit is very high and I do not wish to endanger my credit. I call again and again and put in the phone number but then they ask for pin/password. I even called the Walmart where we purchased and the girl said there was nothing she could do as they do not answer her calls either.

In April we purchased our mentally ill son a $100 ALCATEL ONETOUCH Fierce XL cell phone. He died May 23. I had paid the bill until 6/6/16 and on 6/3/16, I went to Walmart with his Death Certificate. The clerk called Family Mobile and they told me I had to send them proof of his death. They would not take the Walmart employee's word for it. I was prepared to do it, but then I was also told I had to pay $20+ before they would release the phone we purchased. I do not mind paying what I owe, but why would Family Mobile try to make money on our loss or have us keep a useless NEW phone? There is no email site I can find for Family Mobile, so there is the only way I have to get their attention.

I was sold the above service as a prepaid and paid for the service upfront. Later I could no longer afford the service so I made sure I had cancelled the service before time for the next payment. Then I get a bill for a month and half service. I called them and asked them how could I owe anything since it was prepaid. They said it isn't prepaid and that I owe the money. When I asked them what happened to the money I paid upfront they said they didn't know because they had no prepaid. I talked to Walmart and they referred me to appeal. This did no good and they say I still owe and need to pay immediately or be turned over to collections. The account has been locked and I have no way to pay unless I pay an additional $5 to use their customer service. Wished I had never heard of Walmart Family Mobile!! I think a class action should be started against this rip off company!!

Someone has fraudulently opened an account using a name similar to my husband's and using our address. I called their "customer service" line to report the issue. The man I spoke to interrupted me constantly. I asked what their procedure was to work with the police and he said I didn't need to call the police since they were opening their own investigation. I asked to speak to a supervisor. He wanted to know why. I listed 3 reason. 1. He wasn't listening to me; 2. he didn't know the answer to the question; and 3. the constant interruptions. The guy actually sounded happy and animated for the first time as he said he was going to hang up on me if I continued to ask for a supervisor in that tone. Note I wasn't raising my voice. I used polite language saying I'd like to speak to a supervisor please. Yes, my tone was clipped by that point in the conversation. He had been rude to me right from the start. Since he just didn't like my tone, he hung up on me.

I switched to T-Mobile just because a phone I purchased would only work with a T-Mobile SIM. That is where the trouble started. Family Mobile then said that I owed money (on a prepaid account? What thievery is this?). That aside I would have been more than happy to pay their lousy $17 to have the rats out of my life... but alas "their" website doesn't allow me to log in again because my telephone number isn't listed with them. I then call the telephone number on their nasty notes and am told that since I am not paying online (because their lousy website doesn't allow me to) I need to pay $5 extra to pay them off. Gladly, may they never darken my door again. I had always felt sullied dealing with anything with the 'Walmart' name in it anyway. Begone!

A few months ago I transferred from Wal-Mart Family Mobile to another service provider and ported my number. I had to call them right there in the store to get account info relevant to transferring my service. Then the clerk at the store called to transact the transfer of service and porting of my phone number. A week or so later, I received a letter from them acknowledging my termination of service and saying they'd miss me as a customer. Suddenly, I got a bill from them for 2 months of service AFTER I transferred to the other provider!

This service is through T-Mobile. I have tried numerous times on several different days to talk to a live customer service representative. I did manage one time to get a representative by pressing random numbers after calling. I am trying to cancel my service. I was told I needed a PIN number and they mailed one to access my records. All the representative said they could do was accept payments without a PIN number. I received PIN number in the mail and they won't accept it. Do not expect any assistance in trying to phone or email to cancel your service. THIS IS WORST EXPERIENCE I HAVE HAD WITH COMPANY.

We decided to cancel our Family Mobile account after two months because we couldn’t get signal reliably. That was the easy part. The nightmare started the minute the account was cancelled. Before I even got home from their competitor's store, I was locked out of our online access so we were unable to login to find out even whether or not the account had been deactivated or what the status or the final payment was. I have credit card accounts I closed five years ago but I can still log into and access statements for. I expected to be able to at least access my account number, especially since I had been a ‘green’ customer all along and never printed a statement.

If you leave Family Mobile and do not cancel your account on the very DAY you get a new phone they will charge you for the whole month! What a crooked policy! I called 2 days after I got a new service and none of the reps said any thing about porting out and 2 weeks penalty. This is a cheap way to rip off the customer! I am stuck paying 2 phone bills for 2 months because I called Family Mobile 2 days after! If I had known about this I certainly would have called the very day but they keep all their deviant little secrets so they can rip off customers!! I am sick of being overcharged by greedy phone carriers! I will tell everyone about this cheating policy so maybe the next person will not get ripped off!!! Family of thieves!

Family Mobile has a huge problem communicating with customers. I am very disappointed with Family Mobile services. This company has charged me 69.71 and sent it to the bill collector with no notice. It's frustrating to find out that they are charging me this amount of money for absolutely no reason. I suggest everyone to choose wisely when it comes to Family Mobile. That company truly sucks!

I made my first payment on my account on 03-23-16 @ 1:20 pm and received a text message back saying payment received for $25 extra pack from ext ** then about two weeks later my son's service is interrupted for payment not received. Called, spoke with someone who tried to tell me I had to repay $20 more for services to be restored so I asked for a supervisor who did something to restore my son's service for 14 more days to find my lost payment. How can it be lost when I have a confirmation text saying it's received? Well now it's time for the next payment, got a text from the same place, notify me the new bill is 49.39 due 05-05-16 which tells me they are trying to get me to repay the bill I already paid. Text them back at the same place. I received the text and everything cause now the number I used to contact them the first time isn't working. Every time I put in his phone number it say it doesn't recognize it. What type of mess is this?