Walmart Family Mobile Reviews

Absolutely, the most horrible service I have ever had. Went and asked the store associate at Walmart on Barry Rd in Kansas City MO about it and she says, I must not have T-Mobile service in my area and that I should know this myself before switching to their service. Isn't this something they should tell me? An absolute waste of time, effort, and money!!! Totally disappointed and not recommended.

I needed temporary cell phone for my niece for few months who were visiting our family. So, I thought this would be a good temporary plan. Signing up was not hard, but cancelling was horrible. Between 3 associates and over an hour, they could not cancel my plan. They finally came up with customer service phone # to call, so I had to make a call for cancellation from home. Customer service was also difficult to understand with strong accent, and after I finally managed to cancel the plan, I received $57 bill. No option to pay via mail. You have to pay via phone or internet. Since my account was closed, I could not pay online, and I certainly didn't want to go through the trouble of call center. I went to Walmart to pay the closing bill, and they charged 85 cents for processing fee... Really??? I certainly do not recommend this plan. Not only it ended up more expensive, the customer care is not there. I should have straight gone to my T-Mobile store where it has been always helpful selecting best option.

I had three phone lines and cancelled one on July 20, 2014. Since the account is not a prepaid account, the bill from last month was paid in full for three phone lines. So I get my bill for this month and it is still for three phones. I called customer service and they informed me that they could not correct the bill and they could not transfer me to the department that could help me. They at that time told me that the only way to contact them was to write them a letter.

I signed up for the service due to the price being quite good. Man was that a mistake. The coverage was nowhere as good as they advertise where I couldn't even get calls in my office or house both shown as strong coverage. I tried as long as I could to deal with it until I finally decided to go back to Verizon. I ordered my phone and transferred over. Here is where they really sock it to you is trying to get them to cancel your service and stop charging you. They showed my cancellation 1 day into my service period. They sent a bill for the full amount even though the bill states "Partial charge." I won't use Walmart electronics or T-Mobile ever again. Thieves.

From the start it's been one hassle after another. First of all, their website is ridiculous. Their "contact us" link is completely useless as they don't provide valid emails which I'd rather do because calling them is a nightmare!! This company is outsourced so you have these "John's" and "Hunter's" and "Jennifer's" who can't even speak English!! They go around in circles giving me the run around, their suggestions to the issues are a joke. And charge, charge, CHARGE for Everything!! T-Mobile and Family Mobile deserve each other. They're both a bunch of rip-offs. I do NOT recommend this crappy provider to anyone!

I feel sorry every time I contact this company because of their bad customer service employee, they know nothing and it takes them an hour to know what I am talking about. This company took my money without any real services, took money for Data (Web) while I didn't activate it at all. Although I canceled my account they continue charging me. Finally they sent me a threat to hurt my credit score if I don't pay. If you are reading this do yourself a favor and don't choose Family Mobile for a very simple reason: they suck at what they do and you will spend more money than you would spend with Verizon or any other company.

I have two lines with WFM and have had them about six months or so. The service in my area for my daughter and disabled sisters phones is absurd. They do not get their calls at all... I sent my daughter a message only for her to receive it two days later... I called and complained, nothing was done about it. I hate the service and regret switching them, glad I didn't switch. That is just one part. I went to pay the bill and they told me to pay 86.00 because I let the phone go off for one day. LAST MONTH, they were charging me an extra 10.00 to turn them back on. I figured being a Wal-Mart based company, I would enjoy like I do their store, but completely wrong. Wal-Mart should not be tied to such garbage.

I started my service on 6/7/2014. I never could get service, after one week and 8 calls to customer service regarding this issue. I cancelled my service on 6/14/2014. With each call, from my landline phone, because I couldn't use my cell phone, which showed on the phone itself NO SERVICE-EMERGENCY CALL ONLY (911). When I would call them they would try to boost the signal and ask me while I was on the phone and use my cell phone to try to call my landline number, (I had call waiting) I would call and the call would not go thru. After I hung up with them I was never able to make a call again. This cycle continued until I returned the phone to Walmart, called and cancelled service and had to call again because Verizon could not re-port the number. I was told by customer service I would not be billed for this week of service because I would not be able to use the service.

Yes, I wanted to warn people not to purchase their cell phone plans! Their customer service is terrible. Yes they have cheap plans, but I had 3 lines & canceled 1 & was still charged for all of them the next 2 bills. Talked to a supervisor, the problem was not taken care of. So a word to the wise, steer clear of their phone plans! I no longer have their service!

I purchased a Walmart month to month cellular plan and phone, had nothing but issues with the phone and the prior owner of the number they gave me getting texts and calls from every state prison. 2 months ago I returned the phone, cancelled the account, life is good. NOT! They send me a bill today that I'm 2 months behind and going to collections!! I tried calling their support number, can't reach anyone, tried going to the store and they couldn't figure out how to help me (young untrained kids). Not sure what to do now...

The first time T-mobile Cheated me was when I went to Walmart and had Them change my service because I couldn't get reception with T-mobile at my home off Woodruff Rd, Greenville S.C. Walmart changed my service per my request. I then had service with another company. My Wife kept her service with T-mobile because she used her phone mostly away from our home, although her service was still Just Fair to Poor. A month later when my wife's bill came, T-mobile had charged her (us) for Both Phones for an Additional Month. When I questioned T-mobile, they said because (I) didn't call to cancel my phone. Walmart did all the changes to the account. Therefore, I assumed since Walmart made all the changes and I obviously wasn't using T-mobile's service, I shouldn't have to pay the extra month.

Purchased a Walmart Family Mobile plan for our son. He went through 4 phones in under 6 months because they stopped working. Transferred him back to our mobile plan and went in on the 6th of the month to cancel the plan at the local Walmart. They called in while we waited and cancelled the plan and got final billing amount. Paid final bill and now continuing to receive monthly bills.

Walmart Family Mobile is awful. From the second I switched, everything was terrible. It takes forever to activate a phone of My Family Mobile, as the people who work in the Walmart stores are either incompetent or simply don't care. The service itself is spotty. You will not get great service, and the unlimited data is so slow you cannot hardly use it in the first place. After having all the problems, I decided to switch back to Verizon. I called the customer service number and asked to make sure I would not keep being charged after I got my number ported back to Verizon. They assured me I would not.

I bought a T-Mobile SIM card at Walmart and signed up for Walmart Family Mobile services, but I was surprised that their services are not everywhere in the USA. I moved to Perryville city in Arkansas from Little Rock, and there I couldn't call, text, or receive any call because there's no network of this company. I had to buy another phone and use Straight Talk. Guess what happened when I came back yesterday from Perryville? I tried to pay my bill as usual, and the first thing they told me, was to pay 75.82 dollars in order to use my phone again. I haven't been able to use my phone in Perryville since June, and I went there two days after I paid my plan. I spent all month watching my phone and being unable to use it. It sucks, right? Now that I am in Little Rock, if I go hiking at Petit Jean, I lose network. What T-Mobile or Family Mobile is really doing? They shouldn't be selling services to customers if they know they can't satisfy them. If I had an easy way to transfer my number to another company, I would, but it's complicated. You got pay to leave. Huh! In Little Rock downtown, if my friend send me a text, sometimes it takes two days or many hours to get on my phone, and I miss many thing because of that.

I bought my son an iPhone 5 at a WalMart while I was working out of town. Took it home to surprise him with it, only to find that the unlimited data plan doesn't work in our area. Fine. I decided to drop the month-to-month plan with Family Mobile and switch to Straight Talk, which works where we live. However to switch service, the phone has to be 'unlocked'. I call Family Mobile to get the unlock code and they tell me I have to pay for another month of service in order to get the code. NOT GOING TO HAPPEN!!! Then they tell me I have to call Apple to get the unlock code... I call Apple and they tell me that they're just the manufacturer and I need to call T Mobile for help. So, I call T Mobile and they state that it's FAMILY MOBILE that needs to do this. If you guessed that Family Mobile refuses to help again, YOU'RE CORRECT!!! I am frustrated beyond words!!! Do yourself a favor... NEVER DO BUSINESS WITH THESE CROOKS!!!

I am very happy with the ZTE Concord now that I am using it with a Straight Talk sim. My family Mobile customer relations is the worst I've ever dealt with. I subscribed to service on 5/27 for talk and text only ($30 per month). On 6/3, a "system error" on their end added data ($40 per month) to my subscription. I did not request or authorize this change, nor was I informed of it until the bill arrived. Two agents verified that this change was not authorized by the customer. I also have an e-mail from customerrelations@myfamilymobile.com verifying that the addition of data subscription was their fault.

I bought an Alcatel OT Fierce thru family mobile at Walmart which was what I thought to be prepaid, no contract cell phone. I had no service hardly at all, not even 2G service. I called several times & they kept saying they could switch towers to get better signal yet never did. I got it for the $39.99 which was different every month and then you had to pay at customer service or Moneygram instead of getting a phone card & how it changed from month to month when taxes should stay the same. A few months it'd be $47.99 then $44.99 then $46 & back to $47 and $48 & I would get a text saying 23rd every month was when time would expire regardless of when I put time on there & I called several times about that & my phone was off about 2 weeks before I got it back and then get a text saying I needed to pay $53.99 by 23rd so my service wouldn't be interrupted which I only had it on about 2 wks.

I just got off the phone with the "customer relations" department at Walmart's My Family Mobile (by T-mobile). It was a totally useless call (2 calls in fact). The issue, is billing. I cancelled my service with them in mid-June. I received a bill for July and today I received a bill for August. I will be paying neither. I called to talk to someone about this and all I could get was the statement that my bill is overdue. The representative was nothing more than a barely understandable human parrot. And that I would have to talk to someone in a different department.

Paid my bill online as always, and received text confirming the payment. Took a look at bank account to check payment was showing up and found 2 pending payments for the same amount pending. Now this was on July 5th. Called 611 to make sure the unauthorized payment did not post to my account, as I have limited widow's benefits and every penny counts. Well was told that they would ask that the payment be refunded and it would take 2 to 3 days. I was mad, but said ok. On the 8th, called again. Where is my money?? Well, told it was approved that morning, it will take 5 to 7 days... Now I am really mad and those dummies at 611 only have one script and can only talk to the folks in Central America.

Just bought the Galaxy 3 months ago. Son dropped it and display went bad. Called and cancelled because it will be a while for it to get fixed. Got a bill 2 months later for $72.00. I called and was told I had to send an email for a refund. They rejected me because THEY said I never cancelled. There is no number to talk to anyone. I replied back a few times and it seems I keep getting the same word for word email back. So I don't think anyone really even reads them. I hate Family Mobile and now I'm stuck with an expensive phone and won't be able to use it after it gets fixed.

I as a Walmart associate purchased 3 nokia lumia 521 phones in Feb 2014. I live in a Tmobile area and the service sucks big time. I have a lot of missed calls because the call doesn't come through on my end. One of the phones got stolen. 2 weeks into the billing cycle I called Walmart family mobile and asked to have that phone cancelled from the account. They said ok but I still had to pay the full amount. They can see the phone wasn't used for several days. Well now I am waiting for them to email an unlock code because I am switching carriers. Going back to straight talk on the at&t network. WFM is no good.

For 2 weeks now, my husband & I have not been able to get a signal from our house. We have to drive a mile down the street before a connection is transmitted. We both work from our home offices, this is quite frustrating. What is even more frustrating is not being able to get a live person through their "Contact Us" consistently.

On May 11th, I attempted to pay my monthly bill, and instead of paying $84.79, I accidentally paid $847.90. I immediately called Family Mobile to advise them of my mistake and they promptly told me they would refund my money minus what my bill was, give me a refund confirmation number, and said it could take up to 10 business days. On the 7th day, I called just to confirm that the refund would be back into my checking account on the 10th day and they acted like they had no idea what I was talking about. I got the run around and even asked to speak to a supervisor.

I cancelled end on March 2014 and keep getting bills. I've emailed and now am send letters. Worst coverage ever. I could not make any calls from January until cancellation. I told them to look at my phone records and charge me accordingly. I need help to resolve this.

I haven't bought anything, simply doing research and I'm happy I have. I wanted to respond to someone's comment so this is why I created this account.

IN FAIRNESS TO ALL CONCERNED; I the consumer signed up for Walmart's Family Mobile/T-Mobile in good faith. When it became apparent there was NO SERVICE where I reside I returned the phone. Signed up on Saturday, April 12th. Returned the phone/service on Saturday, April 19th. Total; 7 days of a nonworking cellular phone. Received a statement for a partial bill in the amount of $25.79. Perplexed, I contacted customer service and inquired about this statement. Was given two WEBSITES to contact someone who could "HELP ME". Help me? Hmmm? Did I not just call Walmart's Family Mobile CUSTOMER SERVICE @ 1-877-760-8760?

Purchased a phone, returned it following day under their warranty. Contacted their subscription department and cancelled service. I have since received multiple bills for services not rendered. I've talked multiple time to service reps via phone and at Walmart who assure me everything is OK. Still keep getting bills and threats of collections. They will not return calls or make any attempt to resolve issues.

Tried to pay final bill. Spoke with rep on phone, they said that we could not mail final payment to them, that it had to be paid in person by cash or walmart money order. We were just trying to send it to them in the mail and they will not let you. We only owed $4.54. I believe that trying to get this done took over an hour and a man by the name of Robert ** is all he would give us, said we had to make a complaint by e-mail. I think as long as we were on hold and did not get any good response, that we should not have to pay the final bill. I will be contacting the BBB to let them know what has happened and how it took forever and still we did not get a satisfying answer.

My texting went out 5 days ago. I went to Walmart three times and to Best Buy three times, plus made numerous phone calls on 611, to no avail. Finally today I was told someone shut down my texting ability, and that it should work today. Upon checking it, it was turned back on. Upon returning to Walmart, I didn't even get a apology and was told they just collect the money, could care less about the service. They sure didn't say that when I signed up a year ago. Worst service I ever got. Either you talk to someone who doesn't speak English, and upon asking for someone I could understand, was refused. Wally World seems to be going down on this item. After this I would not recommend this service.

Big mistake of going to Walmart Family Mobile just because of the price. I'm getting what I paid for - a cheap phone with VERY poor service. Though the phone shows full signal, it also shows "searching for service." Setup of the new phone was horrible. WFM made a typo and ported the wrong phone number. It took three days to fix with many phone calls from the home phone to the former carrier and WFM. When I asked to speak to a supervisor at WFM, the rep hung up on me. I'm glad it isn't a contract plan. I'm getting out.

My husband and I bought 2 of these phones. My husband never did get his to work. My phone would not even download 1 picture to Facebook. I went out of state. Once I got into Kansas, one state up, it would not even text. We tried to use the phones for about 15 days, paid when we got it and on the 23 the payment was due and paid that. Now they're sending me a bill. Let's see $200.00 plus for the phones and 2 months bill. So we paid almost 350.00 for phones that will not work and now they want more. I called Walmart Family Mobile. Oh you can't understand what many of them say. They gave me a email and told me to deal with it there so I went to Walmart. They told me all they do is take the payment. They couldn't help me. Folks save your money. These phones are nothing but a rip off.

I have had Family Mobile for over a year. Within the last 4 weeks, my service when I was at home would not send text or make phone calls. I could get text messages but not respond nor get voice mail. When attempting to get answers, excuses were all I could get. They would not even credit me for monthly rate because of low coverage. Coverage was perfectly fine 4 weeks age and I have not moved or anything. Now they won't even give me new SIM cards or replace phones. Already tried a year ago to have phone replaced and they lost it, to replace it with a piece of crap used $15.00 phone.

I purchased 2 starter kits for Wal-Mart Family Mobile on 3-5-14. I was on the landline with them for over 2 hours to get nowhere. I called back and spent another few hours on the landline. I was told it should be all set in a few hours. I called back the next day - still no luck. Still have to pay $27.90 for nothing.

The first week of February, I bought a phone (a Alcatel One-Touch Fierce) at Walmart from their T-Mobile display called Family Mobile. I then proceeded to go on the road for three weeks just to find that the phone was not functioning: the virtual and l keyboard would not remain visible for entry to enter user names and passwords, you could not edit the address book. Other than making a phone call, the phone was useless. Upon my return home, I went to Walmart to return the phone. They refused to accept a return because I had the phone more than fifteen days. I then went to a T-Mobile store where they said that this was all the functionality I was going to get on a $173.00 phone. They would not deal with a return because I bought it at Walmart. Walmart and T-Mobile have ripped me off! I will not step foot in a Walmart again and I will post this complaint everywhere I can find a spot on the internet for I can be reached at **.

My Family Mobile bills the month AFTER you use the service rather than paying one month in advance like most cell phone companies. The 10 days of use in March before it was cancelled is the $11.37 which was billed in April. It's not a fee or penalty. I know you wanted to pay everything and be done with it... but there are all kinds of charges that can be billed to a cell phone number - contributions to charity, porn, games, international calls, data overage, fees to access certain content, etc. And it may take a few days AFTER the phone is turned off for all the charges to come through. That's why when you move and turn off the gas, electricity, water, cable, you always get a final bill a couple of weeks after. You still only paid for the actual number of days it was used.

I got Family Mobile in Walmart for my uncle visiting from Europe. I was told that I can cancel any time and there is no penalty, etc. Person did not know much about it... Go figure WALMART... Month go by, I call to pay 1st bill and I asked that my uncle is leaving soon and I will need to cancel service. I was told that I will be charged $11.37 for additional month of service after billing cycle. I said, "Okay, I can pay that but I want to pay it all on the day I close the account," and I do not want to hear from them thereafter. I was told that It should be no problem.

Save yourself money and trouble and DON'T SIGN UP FOR WALMART FAMILY MOBILE! We went to cancel and they didn't cancel when I called. I got billed more and tried to call and talk to someone and they say you can only reach billing people for stuff like this by email or snail mail. And then I called and someone from the company told me, "Ya you shouldn't owe that money for a whole month. You only used your service for 7 days and got charged a whole money." So I emailed. And emailed. And finally got a reply that I owe the money. Whatever. I paid it. Then I got another bill... It was a charge for paying that bill! Are you kidding me!?

I did not rate because no provision is made for "Zero". Why anyone would want a Family Mobile phone is beyond me, but we made that mistake two months ago. Within two weeks, the Alcatel Sparq II phone malfunctioned (it began randomly calling 911). We were instructed to send the phone (at our expense) to Rochester, New York and we would have a new phone within two weeks. That was on March 12. Here it is more than a month later and no phone and no answers. If you call Family Mobile, you get someone in Honduras. They will NOT connect you to a supervisor or anyone in the USA or Canada. I have received innumerable excuses -- The factory is shut down of a holiday. It is on back order. It is at the warehouse and will be shipped today/yesterday/on Monday (pick a date). It has been shipped/will be shipped, but I won't give you a tracking number. It will be shipped on Monday and call back then and we'll give you a tracking number.

There should be option for NO STARS. Very hard to reach passing all the automated stuff then when you finally speak to someone, consider yourself lucky if you can understand them. Big issue getting problem resolved when there's a language barrier and you either have to repeat yourself, have them repeat, or just hang up and call back to get someone you can better understand. Biggest disappointment is shelling out the money for the ONE TOUCH FIERCE phone. Only 3 mos into service and has horrible glitches. Screen blacks out for hours even though charged and won't turn on. Other times it won't turn off and other times it blinks on and off.

Well first, I am only 15 and the only reason I picked up my Alcatel OneTouch Fierce phone was because it appealed to me. It was long and wide like I like my phones. The phone box said on the front cover in bold letters, "4G capable." Well when I activated my phone about a hour after purchase, I notice it said at the top "2G". Okay for one I didn't even know 2G was in existence! Second of all, my phone (as in the data speeds) were so slow. I love social media, Instagram, Twitter, Tumbler, Facebook, you name it, but I cannot unfortunately do those things with this horrible whack job cell phone Service called "Walmart family mobile!"

I got my kids a T-Mobile phone for Christmas thinking it was cheaper.... not. They have charged more than the plan said. You call customer service and you get no response. They was supposed to cancel some lines and they don't do it when they say they will, then charge an extremely high bill. Our bill went from 73.64 to 205.00. Screw T-Mobile and Walmart. Screw their so called customer service.

This is BY FAR the absolute WORST service I have EVER had with a mobile phone! I have had various different carriers and this is the worst! I love my phone, but the service I get is HORRIBLE. I get service, NOWHERE. Not in my room, not in the kitchen, not at my job. Not anywhere. All I ever see is "not registered on network". This is by far the worst thing I even gotten myself in to. You get what you pay for!!!! It is the most unreliable network I have ever owned! I can't call... Ever. It drops calls daily. If it even dials. It skips. You can't hear the person you are talking to. DO NOT GET FAMILY MOBILE. You will regret it like I did. I'm about to switch over to another carrier in about 10 minutes. I tried calling customer service but my phone wouldn't even dial it out. Terrible, Just terrible.

Purchased 2 phones and signed up for Family Mobile (FM). Ported both numbers from Verizon. My employer uses the Amerilert system to notify employees of emergencies such as site closures, opening delays, or fire/police emergencies near the site. Test messages from Amerilert did not get through. Called FM Customer service. Was advised that Family Mobile blocks messages from senders using "short numbers" - like the 3-digit numbers that Family Mobile uses!! Had I wanted this kind on "service" I'd have gone to AT&T. If I can find another carrier that can use the same phones, I'll seriously consider moving to that carrier. I guess I shouldn't have expected any more from Walmart.

My wife and I opened an account with Family Mobile through Walmart hoping to be able to save money on our cell phone service. Walmart advertised the service price as $39.88 per month for the first line and $24.88 per line for the second phone. The first bill we received was for service from 10/13/13 to 10/28/13 in the amount of $42.80 which included a $15.00 charge for a change of MSISDN number. Really!!!! The $15.00 came from my wife calling customer service to see if she can keep her same number from a previous carrier. She called customer service to find out that they couldn't help her and that they would charge us to change the phone number (a 385 area code-we live in 801 area code) that the Myfamilymobile.com website had given to her.

In June 2013, I transferred 2 lines of service to Walmart Family Mobile from Virgin Mobile. Due to my dissatisfaction with the numerous dropped calls I was having with Walmart Family Mobile, I called customer service dept on December 20 (2 days prior to the start of the new billing cycle) and advised them I was having 1 of my phone numbers ported back to Virgin Mobile. Unfortunately, I do not recall who I spoke to but I was assured that it would be done before the start of the next billing cycle which would begin on 12/23/2013.

I only have because I was getting an employee discount from a family member and was able to use my iPhone. The internet was very slow but that is likely due to no 4G or LTE service where I live. No biggie. Issue is connectivity. Road trips? Forget about it.... no signal (so pray you aren't stranded roadside). Buildings? Nope.... not even inside Walmart itself ironically. My 1 room efficiency apartment at my front door in the middle of a pretty large town? Maybe if I power my phone off and on to try to recapture a signal (which is terribly slow to do on a smartphone). Delays in voicemails/text? YEP.

I had signed up with Family Mobile in 2013. We got this plan thinking that we would get more for less money. It said that we would have to pay approximately $23 a month. As the months went by, our bill kept on growing and growing. Plus, the connection and service on this phone was just HORRIBLE. I could not reach my husband. I would have to use other people's phones so that I could reach someone. I felt as though I didn't have a phone. I thought maybe it was the area and that maybe it would get better. I even changed the plan to more GB but that did not help. Plus whenever someone called me, it did not show me that I had a missed call or a voice mail. So as time went by our service got worse but our bills kept on rising to $70-$80. I couldn't understand why the amount kept on growing. So we decided to switch our carrier.

In October 2013, I requested to suspend service of one of my phones for two months as we were vacationing overseas. On my return on Dec 21, 2013, I noticed that Walmart Family kept charging my charge card full amount even for the period of suspension. I immediately called the customer service to fix the error. No action and repeatedly called Customer Service but no action. I sent a message via 611 to report their mistake but no answer. Finally, one of the rep at Customer service told me to send an e-mail to CreditRequest@myfamilymobile.com which I did. Now, after lot of e-mail exchanges I received the message that I will get only one month’s credit because I did not dispute charges within 60 days. That also will be applied to my next billing cycle.

Just before Christmas, I decided to switch from Walmart Family Mobile to T-Mobile because I could get a better deal. Up until then, Family Mobile worked just fine for my husband and me, but, since I started the process of switching, it has been an absolute nightmare. Even though I had called Walmart Family Mobile to cancel at the time I started my new account, I received a new bill from them on January 25. At that point, I had already received and paid my second bill from T-Mobile, so you can imagine my surprise at being charged almost $100 by a company who had not served me in over a month.

Bought Concord phone 3 weeks after it quits and Walmart said over 15 days so out of luck. Service is pretty iffy works some times and some times it just goes from 5 bars to 0. Try contacting their support, good luck with that one. Was on hold for over an hour, all lines were busy. Yeah, understand why! Phone service been off here last 3 hours and I mean off 1 save money? Lol yeah but crappy service that you pay for even if it is off or poor reception so if you are thinking about buying this service I would recommend someone else.

I bought an expensive phone to go with what I thought would be a good plan. It was terrible service with plans with T-Mobile. I missed important calls, could not place calls. Call 611 on a couple of occasions. They could not help and asked them to write my tech issues into their system. I was offered a credit adjustment but conveniently got disconnected. I tried email but got some communication that I had to call them on their customer service line. Went through a myriad of voice prompts got me nowhere. Gave up and finally called 611 and suspend my service until my credit adjustment and tech issues was worked out.

I bought a Walmart Family Mobile Galaxy S2 from my local Walmart. After a little trouble getting the phone set up it finally began working and I was happy! Then about 2 months after activating the phone it suddenly stopped working. It began shutting off at random, even in the middle of calls. I called customer service, and while they were friendly, they couldn't fix the problem. He told me nothing showed up on his end so he did a reboot of the phone (in the process deleting everything on my phone including pictures of my newborn son). Once the reboot did not work he told me he would send in a request to his higher-ups and that it would take up to 72 hours to hear back. When this time expired I had still heard nothing so I called again and demanded a new phone. They agreed and told me to send my phone to them and they would send a new one within ONE week.

I bought an Android phone by T-Mobile associated with Walmart Family Mobile for $59.88 and the starter kit that came with the SIM card. When I called the customer rep. to activate the phone number and SIM card, I asked when my next bill would be. He said in 2 weeks, I called back 1 week later to ask the Rep why is it that the plan says $39.88 for unlimited talk text and web yet I still have to pay a extra $10.00 for going on the internet outside my house using my own WiFi or using WiFi at a store. The rep said I have to pay extra for data on my phone, so said look that's going to bring my bill up to over $50.00 plus taxes and I can't afford it. That's why I switched from Metro PCS to get a cheaper bill. Told the rep to cancel my service.

Family Mobile is the WORST phone company out there. No signal, no good feature, horrible connection..... The phones are the uttermost ** out there. Phone prices aren't that cost affordable like they like to claim. No people skills when it comes to complaints. Oh never ever pay them over line they will all the information that they will need to screw you in the end. When trying to cancel your plan you get hit with fees that goes to say Family Mobile is full of **. The worst service out there. You can be dying and still will not be able to even get signal outside. Note self T-mobile isn't a company I will ever trust. Seeing how other associate I have talked about their services completely **! MetroPCS was bought out by them and let me tell you I wish it was AT&T - higher prices but you get what you pay for!

I paid for a phone Nov 3 but the bill wasn't due until Dec 5, but the phone broke. It just cuts on, that's it. So I called on the Dec 11 to get the information on how to send it off. So I got it and mailed it off on the Dec 16, but they get it until Jan 15 but they didn't fix it. They said it fail because of physical damage and it didn't qualify for post warranty. But let me remind you it has a cracked in the bottom. But the phone was working a week after that, it just wouldn't cut on after that. So they send it back. I have no phone but they send me a bill for 46.00 and change. My service was suspended upon me getting the information, but somehow they left it on and charge me the next month bill but I didn't get my phone back until Jan 16 which means another bill cycle has went out.

I purchased a phone and this phone service on November 7 of 2013. Today is December 29, 2013 and this phone still does not work. I cannot receive incoming calls or incoming text messages. I would post this cell phone number here (but it is against the guidelines of this site), because I am confident this number will never work again. After 14 calls (1+hr) in duration to their support (ha, ha) desk and 3 calls to T-Mobile to re-activate the number, no one has been able to get it functioning. Just for fun, T-Mobile billed me 1 month's service for each of the three calls.

I got a Walmart family mobile phone powered by T-Mobile Alcatel. Had phone for 1 month. Stopped working. Was told to return. I returned and when I got a new phone back, there was NO BATTERY OR BACK OF PHONE. They said I should have taken battery out and back off. Never was told this. Don't buy. Now they will not replace. VERY UPSET.

Stay away from Family Mobile, they had charged me 200 plus for one line so I canceled the end of the billing cycle. I always had issues with the phones. They never did anything to correct the issues.

I was with Family Mobile for over one year and paid my bill prepaid on July 6th. I switched to Verizon in July the 16th and Family Mobile was notified. They ported my number to Verizon since 7/15 and have been with them ever since. Today I received a bill for a full month's service without a full month of service. I feel that this is outrageous and they still insist I pay the full month. I am a Senior citizen and am being taken advantage of. Can you help?

Wal-mart's new Family Mobile Plan, which they teamed up with T-Mobile to sell, is a rip off. The T-Mobile representative at the Wal-mart store at North Pointe in Spokane, Washington first told me I would qualify for the Lifeline Discount Plan because I am on social security disability. When I sent in my application, it was denied because I have SSA, not SSI. Then, the monthly no-contract unlimited bill is $40.00 (regular price), but the taxes for it are double what I was paying in taxes for my Straight Talk no-contract unlimited monthly bill, so I ended up paying four cents more a month on my bill! I don't care about four cents; I care about being misled that their new Family Plan is cheaper! Plus, the selection of phones for this plan is terrible. You can either buy a very cheap phone, or a very expensive one - no in-between products.

In November, I decided to try Walmart Family Mobile. The reasons I decided to try it out because of my situation. I saw I might be qualified for the lifeline program with the phone. They had an insurance plan for the phone and they had a promotion going on till January. When you buy a smart phone for Walmart Family Mobile, you would get $100 in billing credits - twenty dollars a month in billing credits for the first five months. I picked the phone that I wanted out and told the cashier that I wanted to do the insurance and go about doing the lifeline.

In September, my Samsung smartphone was defective. I sent it back and received credit that I put towards an upgrade. The family plan included two phones. My son had lost his phone so I had upgraded his phone also. In October, I received a credit for $79.05. I called, redeemed my credit, and was told that I could use it to pay my October bill and that I still had a $5 credit on my account. I had met the deadline and was able to benefit from the promotion. What the representative forgot to tell me was that I had to pay October's bill and that the credit was for the following month. I now have an outstanding bill of $160 due by 11/23/12. I called several days later after receiving a text message of this bill. I had spoken to Victor who stated that previous rep should have told me that I had to pay October’s bill and that this would reflect the credit in November's bill. He then told me to contact customer relations which I did four times and with no response. I called back and spoke to Victor again.

I received a text from 456, "Your Walmart Family Mobile bill is now available online." Guess what? I am not on the Walmart Family Mobile Plan. I never signed up for it! I signed up with T-Mobile pay per minute! I checked the Walmart site, put in my T-Mobile number, and Walmart said my number is not a family plan number! So why is Walmart texting me that I have a bill with them? Walmart is now spamming and scaring people into thinking they somehow signed up for big fat billing plan! I am getting too old for this nonsense!

I signed up for the Family Mobile for myself and my husband at our local Walmart store. I had 10 days to cancel, which I did within the time allotted. Walmart refunded all my money and told me there would not be any charges. I just received a bill from Family Mobile in the amount of $46.76 which I am not liable for. Walmart did not tell me I had to call and cancel the account. Please look into this matter ASAP. Thank you.

I am a Wal-Mart Family Mobile customer, who is pleased with my affordable plan but unhappy with the current selection of phones offered through Wal-Mart. I called Wal-Mart customer care and asked if a new HTC One S would work with Wal-Mart Family Mobile, and they saw no problem. As an alternate, I asked about the iPhone 4S. The iPhone 4S was not encouraged, because they could not speak for that product since it was not in the T-Mobile family. I researched for 2 days the battery life, the camera, and other features which are important to me.

On Sept. 5, 2011, my cell stop working so I went to Wallmart family mobile to get them to fix the phone, which I was told that they couldn't do nothing for me. I had to contract Samsung repair center which Samsung told me to contract Walmart because they didn't take my money, Walmart did. After going back and forth, Samsung told me they will make a repair ticket and call UPS and they will pick up the phone. I went back to Walmart and told them cut the phone off which at this time the lady said she will take care off it. So I was understand that my phone was shut off at my request until I received a bill on Oct 4, 2011 for a $100.50.

I decided to get the Family Mobile, and I transferred all my numbers to the new phone. I then got disappointed because it took a week to get the service activated, and what I was supposed to pay at $45/month ended up to be $56. I disconnected my service to go with a different one. Now it has been 2 months and they are still charging me. I just can't believe that in this economy they’re stealing money from the poor with their lies. I called them and their reason for the monthly extra charge was because I didn't call them even though I transferred to a different company.

I recently got the Wal-Mart Family Mobile with T-Mobile. It was going good until I tried to get Twitter updates on my phone. Apparently, Wal-Mart Family Mobile will not let you access third party sites like Twitter and Myspace, but from some reason Facebook works (somewhat).