Walmart Family Mobile Reviews

Customer service just wants my card info. Free online but won't send verification to my email so I had to call. Straight to India and lies lies lies. On hold for 30min for manager before getting disconnected.

Walmart Family Mobile Customer service and their mobile plans as bad as customer service is. I am in stage 3 cancer. Family mobile shut my phone service off 2 days before they should have so that I could not access any of my money on my phone. All of my money was on my phone and I could not access it without service. Thought I brought it to Walmart Family Mobile attention. To the customer service. They said they didn't care. They lied to me. They said they were turning my service back on. They had me waiting. Daddy made me sleep. Why. Didn't make me but I've had to sleep in the woods with my service dog for a whole full night freezing. I have frostbite on my toes waiting for them. I got lost in those woods. Hello. Ultimately you going to call them back again last night. They still refuse to do it. Fix my phone service so I can gain my money to pay my bills. Do anything like that. They harmed me very badly and that Service dog.

WFM has purchased defective Samsung Phones from TracFone. I have had 2 defective phones now. Very poor CS + refuse to replace unless you send defective phone back to the warehouse 1st for Investigation.

This was the worst experience I have ever had with a phone company and I haven't even activated my device yet. My daughter bought me an iPhone from family mobile and I have AT&T so I can't swap SIM cards but I can't even transfer my number or find out how to. They keep trying to verify my account and send me emails and text messages but I don't receive them even though I receive them from anyone else I ask to send me a message. THESE PEOPLE HAVE NO BUSINESS IN THE PHONE BUSINESS!

Got notification that my data had been used up 3 days before my phone bill renewal payment for the 6th of December. My internet service was immediately affected. I use my phone for my small business so I thought if I paid my phone bill 3 days early it would reset and I’d have my data (internet) service back as usual. Well... that didn’t happen. I called WFM for assistance and was transferred to Technical Support. No success the first day. Called again next day... tried different techniques...no resolve.

I purchased high speed data and it never got into my phone. First time I called they said it's just delayed, wait 1 day. Of course still no data. I call back and was told two days after I purchased it that I used it all. It was never transferred into my phone. How could I use it! I'm done with this service. I DO NOT RECOMMEND EVER USING THIS. Complete RIP OFFS. Also their customer service is in India. All they do is read off a script and they all tell you the same thing. If I had more than 2 thumbs I would give this 10 thumbs down.

I have been a loyal Walmart FamilyMobile customer for several years. Recently, I made the decision to switch cell phone providers after an extremely frustrating and disappointing experience involving Walmart FamilyMobile and the local Walmart store. In December, I purchased new iPhones as Christmas gifts for my wife and children, intending to activate them with Walmart FamilyMobile’s unlimited talk and text plans. After Christmas, we visited our local Walmart store to purchase the necessary SIM activation kits and unlimited talk and text plans.

Walmart phones and service suck!!! The more expensive a plan the worse the service. Isn't that really dumb and dumber plan. I'm only still with these clowns because my ACP program just ended now. I'm paying almost 45 bucks for a phone that cuts off in the middle of the night. You can't even call 911 until I restart it. That takes 5 minutes. You'll die depending on this service I've come close, my first alert saved me!!! I've been bed ridden but I'm moving around now. It's the only way Walmart keeps customers!!! I'll be shopping around for a new service.

The customer service center said that my son's phone would work in Mexico if he put it on roaming. He got there (1st trip out of country in his life) and his phone will not work except Wi-Fi. I called today trying to get this fixed or pay a fee or anything to get it to work and nothing. Will not even let you talk to supervisor to try to help. They even told me it was on Verizon network and to call them. Called them and they said he is on T-Mobile. Family Mobile also said they don’t have any towers in Mexico. Verizon has towers. Another lie. I have been a long time customer for years. They have put my son's life in a very bad situation. He can’t even get maps to find where he is going. I never would of sent him there without service. I guess they are only a good phone service if you never ask for help with anything.

I have all my paperwork from my stolen phone and they still will not transfer my number over to the brand new phone that I just bought. They are the worst phone company. I cannot wait to get me another phone. I hate this phone company and the people that run it.

Trying to cancel is a nightmare of frustration. Deliberate company obfuscation, deliberately planned delays, failure to confirm, and chump lines. It took me an hour of going through company barriers to cancel my service. After they, against my specifically related to them wishes, had falsely recorded me as wanting automatic review. Beware of this service.

I had an account for several months before I broke the screen on my phone and couldn't use it. I got a different service for a while, but decided to come back to Family Mobile. I bought another Family Mobile phone, and when I called to switch my account to my new phone..it was a NIGHTMARE! First of all you can never understand anyone at customer care... No hatred there, just a fact. THEN.. For some unbelievably stupid reason, the way they authenticate your account, is to ask you for the last 2 most frequently called numbers on the account...

Joined rewards and WMFM locks the browser when redeeming points so it doesn't work. Couldn't make an account with full access. Tech service answer was "I don't know." Data throttling is near zero kb/s if not absolutely zero but likely their "buy a new plan" push. The rewards program is only useful if it functions and you can wait a few years for enough points to get anything "if it works."

The only plus is cheap. But their servers and customer support is a complete joke. Customer support on the phone is always an ** and ** you can barely understand. As far as security, if you are concerned with SIM card swap scam, is non-existent. I contacted chat support and told them I can't log in. They said they would send a 6-digit code for confirmation to my cell phone. They did not ask me to verify who I was in any way shape or form. DO NOT USE. 0 security.

This company is a complete joke. I have had them for years and tried to add my daughter to my plan. It has been 5 days of trying to activate her phone and nothing. It's always something else with them then they shut my phone off for a whole day for no reason whatsoever. I am switching because this is just ridiculous to be honest. I will never use this company again.

This is the worst company I have ever dealt with. I was on the phone with them for 3 days trying to fix my mother-in-law's phone to keep her phone number and just kept getting the runaround. Same thing with my father-in-law. I was on the phone for 2 days with them then I got a phone and bought a SIM card from them and they gave me the runaround there. Said they were unable to activate it. This company is the worst company. Stay away from it. I'm telling you it's just a bunch of crap. If I could give no stars I would. Then they wouldn't even refund me the money for the SIM card that I had to pay $13 for. Worst company ever. Stay away.

I have been LOYAL to this company for 4 5 years!!!! This company is not loyal. I will be moving to Mint Mobile by September!!!! This is one of the worst phone companies!!!! If you like to be screwed this is the way to go!!!!

Their actual business model is bait & switch their customers or to just outright misrepresent the product. They are hoping their endless customer service loop that never leads to any actual assistance will discourage their marks and cause them to give up.

While the service is cheap, you get what you pay for in terms of talk/text/data and customer service. The data is slow. Sometimes texts make it through, sometimes not. Cell coverage is spotty. This is fine, in my case. The absolute horrendous aspect is the customer service. I have been trying to port in a number from AT&T for the past three days. It has been hours upon hours of circular (yet courteous) hell, with no end in sight. It appears no customer service or IT techs have been trained on the process (or so I'm told). I called it a day this morning and went with a competitor.

The company is absolutely terrible and will definitely scam you. When I tried to cancel my service, the representative assured me over the phone that my service was canceled. However, a month later, they charged me for service on a phone I no longer had access to. I called again to confirm for the second time that my service was terminated and to request a refund for the charge. Despite not having access to the phone and believing my service was canceled previously, I've called about five different times over the past two weeks. Each time, the representatives give me conflicting information regarding the supposed refund. Now, I'm forced to report fraud to my bank just to recover the money they essentially stole from me.

I was at Walmart looking for a low-cost cell phone service, bought Walmart FamilyMobile keep your own phone SIM Activation Kit and I checked to see if my phone is compatible before I bought it and it was but when I started the activation process it would work! I called customer service, all I got was, "We are sorry, your phone is not compatible!" Seriously?? They are ripping people off doing this!

I have had this service for 26 years and it was fine until the beginning of this year. I have spent almost 2 hour try to my phone to work and then get disconnected. When you call back they make you do everything you just did for the last 2 hours just to be transferred to a higher up department that I have already dealt with! I'm changing my service today!

Spent $10 for byod bring your own phone. Then another $30 for service. Can't use. Customer service keep asking me for last numbers dialed. Idk it was my husband's old phone. Can't use service has exclamation marks. Out of $40

I broke my old phone and simcard and told them to cancel that account and start a new one and I started a new one on the 23 and I still got billed for the old phone and now they're charging the new one 10 days early and their support is no help.

I have used this company for my son for years without issue until recently. He lost his phone so we got a new one. I tried to have the lost service transferred. The send codes that we can't get because the phone is lost. So for the last 3 months, I have been double charged. I keep calling and get no help. I am done... I have to cancel my card to stop the extra charges. I'm switching companies, I'm furious.

Walmart is ripping us off, in the photo is a screenshot of what my phone says compared to at the same time I got a text telling me that I have to get more data because I'm out. Plus I have twelve days left am already out, something is up.

I have 30 gb of hot spot and you never can use. They are stopping it this month. I have used only 4 gb 68 and I can use no more, the internet it's very slow. They don't give what they promised, and you call customer service they don't even care. Don't speak proper English. Very bad experience. Won't worth not even 1 star.

Customer for 10+ years. Family Mobile was purchased by Verizon. Family Mobile said that because of the new network, I had to put a new SIM card in my phone that worked perfectly fine on the Family Mobile network. I put their new SIM card in my phone and it didn't work. I spent over 10 hours with different customer service reps, trying different SIM cards, but nothing worked. A Customer Service Rep said that a Verizon Phone would work. So, I spent $150 on a phone from SWAPPA that was a Verizon phone. It didn't work. I didn't have a working phone for 14 days. I even went to 2 different Walmarts and tried to have them help me activate my phone. I missed work calls for 14 days. Can you believe that? In frustration, I purchased a phone from Amazon, knowing that I could take it back, if it didn't work. The phone worked.

I have used Family Mobile for 2 years, started having issues after Verizon took over. Couldn't get my phone to work at all. Every 2 weeks it would just stop, no calls, no rest, no data. Then January 2024 my phone gets disconnected even though it says it's paid till June 24. I call, they don't give me any info except I need to pay. So give them my info to make a payment, phone is back in minutes but money is never taken off my card. So I assume they found their mistake. Nope February same thing, my phone didn't work, never anything saying it's due. 9 agents and nothing. I tell them I no longer want their service in min my phone is working. Then I get a notice they are trying to remove 142 from my bank. I stop it, my service is first if 24.88 a month so they are trying to rob me. Stay away

I am writing to express my deep frustration and disappointment regarding a recent purchase from Walmart that has significantly impacted my trust in your company. On Cyber Monday, I purchased a laptop, which, according to FedEx, was delivered and signed for at my address. However, this is completely untrue as I was present in my apartment the entire day, working from home, and received no notification, knock, or delivery attempt. Furthermore, the signature FedEx claims to have obtained does not match mine in any respect—they mentioned a signature under the name "Wsant," which is not how I sign my name, and have failed to produce any evidence of this supposed delivery.

First of all, I had the phone and the service. Everything seemed fine until I lost the phone. I bought a new phone, in order to transfer service, or do anything else for that matter they need to send you a one time code to the phone number in the account, well how is that possible when it's lost. Then they tell me they can send it to my email but can only send the code twice in one day. Their outsourced 3rd world country customer service does little to help you. I have had the so called code sent 14 times to my email over A period of 7 days. The code never shows up and they keep trying to send it to the lost phone for whatever reason.

I was defrauded. The service reps were **. Both of them. They were insulting and harmful and threatening. Provided poor customer service and committed theft of funds. They refused to provide service and put time on my phone I fully paid for. I have a recorded call receipt and card as well as proof on recorded call that I was recording them for be thieves and failing to place my time on my phone or refunding my money. When I asked for the manager he refused to provide the connection.

I need Esim. I need to know when??? The representatives always say soon but I have like 5 months waiting for this because I’m paying my phone bill and I’m not using it. At least I need to know approximately when this gonna happen so I can to decide if I leave the company or not.

Ordered my cat's food on the 12 of January. Keep getting delivery day then a delivery delayed. I understand about bad weather in Memphis but they did not have bad weather at time my order was supposed to be delivered. I can’t stand FedEx. When they do deliver you don’t even know it’s at your door in apartment complex by even a knock and they wonder why people’s items get stolen.

I have spent several evenings and several hours on several occasions on the phone with Walmart Family Mobile Support. I have confirmed the support number listed on my online account because the service was so poor that I almost thought it had to be a scam. The people answering are going off some sort of script because if you ask anything off script, they have difficulty comprehending what you are asking and go back to their script asking you the same question which is not related to what you just explained to them.

After 2 1/2 hours on the phone with 4-5 different representatives, I am exhausted and frustrated. I am trying to be patient as they help get a pin number for me so I can transfer my phone number to a new carrier. But to my frustration, I am only told I have to wait 24 hours to try again because my account was locked since I was generated more pins in a certain amount of time! Super frustrating experience and each representative is from a different country with language barriers.

Walmart online service stinks. They delivered item to wrong address and they refused to replace. Please don't order online from walmart. They will take your money. I just cancelled my membership plus with them. I knew they were bad, but I didn't know they were that bad.

Went to buy Christmas tree, have it on other location, couldn’t hold it for me but recommended buying it online for pick up on same day. Purchase as pick up same day online, but went to the store to make sure they will have it for me on time. Clerk said not to worry, it was already on hold for me and to wait until pick up time. When I returned to pick it up they said I didn't have an order and they no longer have my item, it was out of stock and cannot place a new order. Cannot speak with a manager about it because they were busy and no other explanation was given to me. I saw the item and wanted to have it earlier but they didn't let me, and told me to wait until pick up time… Full of lies and know I don't have it and I’m really angry. It was my first time using the pick up on same day app and it will be my last. Do not recommended at all.

After 6 hours and contacting 14 different numbers I finally got someone who knew enough about cell phones to finally transfer my phone from one Walmart Family Plan Motorola to a new Walmart Motorola. They kept wanting me to buy a new plan. Why? I already paid for this one. Customer service is poor at best.

I have had the Walmart Family Mobile for over 5 yrs. prior to COVID-19, I was able to call within my local area & pay my bill. Since Covid the mobile phone part of walmart has been transferred to foreign countries. The representatives are very mannerable however, they are totally incompetent in understanding the English language & they are filling their time on the phone with customers by being over kind but, not actually rectifying any issues. Unless you are simply paying the bill you will not get any satisfaction if you have a issue with your phone or with your billing cycle etc.

Would give zero stars but it wouldn't let me. Both my sister and I have had multiple bad experiences with the customer service of WFM. I have called at least 20 times this month and still haven't had the issue resolved. Will never use them again once I finally get everything switched. I'd rather pay more than deal with them.

Dear possible customers! When you decide to go to a Walmart, be sure that you investigate their floors first before shopping because if you slip and fall in one of their stores, they will not want to take responsibility for it. They will tell you that since they didn't know about the puddle that they will not do anything to compensate you for your pain and suffering and inconvenience. Please use your money and time at your local HEB or Target stores instead. Walmart has no problems taking your money for their products but doesn't care if you hurt yourself in one of their stores. Walmart I look forward to the day that you announce that you are filing a bankruptcy and going out of business.

I purchased a product online that was sold by a 3rd party. I did not receive the product even though the tracking states "delivered". I have 4 cameras around my house and no delivery person came on the date it was supposed to have been delivered. I contacted the seller who told me I would need to track down the product they advertised, shipped and billed me for by contacting the shipper. I also called Walmart who said, "it's a 3rd party shipper so we can't help you." Really Walmart? It's your website they are advertising on!

I became a Walmart Family Mobile customer in 2012 because the price of Verizon Wireless was out of control. I have 3 lines under my plan. I had no issues until 2019 when I got a new unlocked cell phone that was not getting all of the texts being sent to me. After 4 hours speaking to different representatives over the course of a week, I was told that my cell phone wasn't compatible, my sim card was bad, and my cell phone number was corrupted. They ended up "solving" my problem by giving me a new cell number (had my old one for 15 years) and making me use my old cell phone with a new sim card they had to send me. Again, no issues and good pricing until this year when the Verizon migration began. The migration didn't work on the first line I tried. It took about 2 hours to get it working.

I bought a Family Mobile Moto G Pure from family mobile and a FM sim kit. Could get to work, called, they told me the phone was not compatible. I bought from them how's it not compatible??? They sold it to me.

I have the two line "Truly Unlimited" service. Sent me a text that I have exceeded my limit and reduced speed to 2G until my next refill date 20 days away. 6 phone calls, 6 different excuses and the normal getting hung up on twice finally fixed. But don't trust them. Many other awful stories to tell but would take pages to write.

My family and I were switching off of Family Mobile over to a different provider and at the same time my phone stopped working entirely and we had to move the email a few times due to outside reasons. The sim card doesn't fit nowadays phones. Now this would be fine if the phone worked but for the past 5 days we have been unable to get the code via email or through customer service. None of my family or I can even find out the email that they think we are using. The whole "what numbers do you normally call" is a bad security question as not everyone can remember what the last person they called was let alone the one they normally call. Due to all of this I have lost hope in this company entirely and don't plan on returning.

Their customer service is awful. I cancelled the service and asked the rep for a confirmation number for the cancellation verifying that my credit card would not be charged the next month. He said he was not allowed to give a confirmation number over the phone that it was cancelled but he would send one by email as soon as we hung up. That confirmation never came. Three days later I called customer service and asked for a confirmation number. They promised they would give me a confirmation number once I provided them information.

Tech has been trying to connect my Walmart phone since 8/14/23. Every day trying multi time and doesn't work but still getting bill with auto billing cut off 4/13 & 5/10 &15th 6/9 & 6/12 since 2021.

After 7 years of service without any issue, the transition from the parent company being T-Mobile to Verizon has been Nothing But issues. The day after I paid my bill (in which they Verified my LONGSTANDING telephone # [along with new billing cycle date]) the phone service stopped working entirely. Without any notice, I apparently needed a new "Verizon compatible SIM card" for my phone to work, so after waiting the 5 days to receive that in the mail, I came to find out that they had no record of my (7 year with them) telephone # and could not recover it for me.

They sent me the wrong SIM card, not Verizon but T-Mobile. It seems like the customer people are always hanging up on me. They shut down my account trying to send me a new number with the new SIM card, the wrong SIM card and then when I tried to tell him I didn't want all that, it wasn't even the right Verizon SIM card they sent me. Then they shut my whole account down and they still owe me money for the rest of the month and then some.

Service is sketchy at best. Internet searches buffer constant. Decided to leave their service. Tried to unlock my device. I was hung up on 4 times by customer support. I will be removing all my business from Walmart permanently.

The service is terrible. My Moto G Pure is a maintenance nightmare, when I service worked. Lost service for 6 days, and 7 calls and countless hours later. They still don't know why. NEVER USE them or TracPhone.

Trying to place an online order to be shipped to my brother, but Walmart keeps deciding it’s fraud & canceling, no questions asked & no way to fix it. Our names are nearly identical & I use same card to ship Walmart daily. They know it’s me.

Calls constantly dropping. Phone got shut off every month because their "agents" didn't save the billing info. When I switched over to another carrier I was on the phone over 10 hours trying to get my transfer pin number so I could keep the number I'd had for 10 years. They wouldn't give it to me and I ended up having to get a new number. Avoid at all costs!

They lied with every other sentence they say. They will refuse to transfer call to another agent when they can't solve the problems. Every other phone call you make to customer service will get disconnected. I used my partner's phone (we're linked in same account) to call and voiced my frustration (20 hours spent dealing with them after my phone lost service with error message), the agent cut off the service of partner's phone completely after she refused to transfer the call to someone who may be able to help when she couldn't. This left us with no cell service as we drove across the country in heatwave through deserted state routes. When I signed up with another compnay to transfer the service, they did not release my partner's number during porting.

Why I bother with the store much less this goofy family I just don't know. I went in to get a certain razor that they said they had in the store and of course they didn't. I should know better; I shouldn't even bother with this place.

Reps. Will remotely access your device and turn off features included in your service plan after you inquir as to why they can't resolve issues on their end. They continually jerk you around for hours (my longest experience, over 13 hours!, which continued until next 24 hours). I use my home wifi yet service plan data is over by 2nd day of service month! Currently have no access to wifi on their network, device and wifi services are working properly. Norton I have blue tooth accessibility, yet device is properly working. They'll change your Puk codes and all internal data used to connect to their network without any permissions or reason to do so.

After switching my old number to my new phone (both Walmart Family Mobile) I was informed the carrier is Verizon instead of Tmobile. Verizon has a dead spot where I live and Tmobile works fine. Because they transferred my number before informing me of the carrier switch, I was not able to return my phone. My wife is disabled and now has epilepsy and the phone won't work at my home. I've had to drive down the road a ways to call her doctors and receive calls. No one would even unlock my new phone so I could get a new sim for Tmobile. This company needs to realize that one size fits all policies are not good for everyone.

Walmart Family Mobile powered by T-Mobile was my cellphone service provider (3 lines) for many years, and reception was always great! But a few months ago WFM told me that they were switching to Verizon. I inserted the new Verizon Sim card and reception immediately dropped to 1 bar. Sometimes no bars at all. Calls and texts didn't always go through, and streaming often lagged. I thought maybe it was a temporary condition, but after a few months, reception was still terrible, so I switched to Mint Mobile, and I'm so glad I did.

Please don't ever get cell phone service from Walmart Family Mobile. The customer is the worst ever with no help whatsoever. They have changed over to Verizon cell phone service and it has become the worst service ever ....

I actually do not know where to start. I have been without service for 8 days now. I simply was trying to upgrade my iPhone. I have talked to at least 17 or 18 different reps with no avail. Most of them you can't understand what in the world they are saying. My phone has been deactivated, I have paid 49.00 for something and the phone is still deactivated. They keep transferring you from one person to another and then the phone hangs up and you have to try and explain something that you don't know what they have done. Then they had me to buy some kind of sims card that has not resolved the problem. I tried to go with another company today and Walmart is not providing the transfer pin number. I been with this company for years and I only tried to upgrade my phone and now have a mess and no service. You ask for a manager and they say they are the manager and then the phone hangs up.... This is a huge mess. Don't know what to do now. BEWARE!!!!

They don't need 4 door greeters when 18 checkout lines are closed. I saw 2 people do the 5 finger discount and walk out with a giant $500 tv in their cart. But the door greeter checked my receipt for a 50 cent pack of gum smh.

When calling Customer Care with Family Mobile the Agents, you are speaking with an International Co. overseas. You can't understand what they are saying. It is a waste of your time. They are inexperienced and have extremely poor diction and they claim they can't transfer you to a supervisor. But if you are getting another service, i.e. a new plan, a new phone, etc. they will transfer you for that!

I have also been with Family Mobile for 10 years and never any problems. However, after I installed the Verizon sim I no longer had 5G service. My data has gone from 415Mbs download to 2Mbs, roughly 400x slower. I have tried to call over 24 different times and had similar experiences as the others who have posted reviews. They never resolve anything, transfer, and lie constantly, saying they are going to fix my 5g service.

Basically I purchased the cheap 5 gig plan for 24.88 and they interrupted services around 2 gigs to try an inconvenience you into purchasing a more expensive plan. They will never complete your call they will just transfer to one another and get a laugh. They think b/c you bought through Walmart they can hide however with a little digging found out its Tracphone that is really providing the services. I will be filing a fraud report with bank and getting a full refund from Walmart tomorrow for their policy will honor it. Everyone bring it to Walmart's attention don't take it and hopefully they will terminate said unprofessional employees.

I have been a Family Mobile customer for over 15 years. Since switching sim cards my account was disconnected in March and I have spent countless hours and calls trying to restore my previous service plan. I have been disconnected from the inept service representatives continually, constantly being transferred as each rep incapable of assisting. I have NEVER received a call back even though I have been assured in the unlikely event we are disconnected they will call back. I have repeated my request to have my account restored ad nauseum but to no avail. At this point, it doesn't matter about the plan, the savings or anything else. The intentionally poor service is forcing me to switch to another carrier. It is just not worth the aggravation.

I have been with Walmart Family Mobile for at least 14 yrs. Never had any problems. Ever since they have been taken over by Verizon there has been nothing but problems. We are on the family plan & they are trying to say my husbands iPhone is no longer compatible with their service. And they are wanting my son & I to start using their new SIM cards which I have heard nothing but bad reviews about. When I call customer service someone from another country always answers & have such an accent it takes forever for any understanding. I no longer trust this company & will be switching phone service. I sure hope I don’t experience any of the problems I’ve seen from other reviews about transferring my number to a new company. SO FRUSTRATING.

Tampa Supercenter. 19910 Bruce B Downs Blvd, Tampa, FL 33647. Placed order May 10, 2023 Order# **. After waiting in parking lot 20 min they delivered 1 item out of 7. The manager said they don't have my order on file? After another 15 min they send me another 3 items by an aggressive Spanish speaking guy with a long beard to harass me and tell me that "I have an attitude." Invited me to leave with half of the order delivered even I show him on his own handheld device the missing items-he called the manager ** to evict me from parking lot-He refused to tell his name and his badge was on reverse--She came out with missing items and apologized bc of "human error." That took one hour of my time-Never use this pick up service again-Filed consumer protection reports since I am a senior.

I have been with this company for years. When they sent me the new Verizon SIM card my phone no longer works. I have spent 3 days on the phone only to get Told, "Sorry we can't help you." I have no service in my area with Verizon. I have a medical issues and they don't care. They can say they cannot do anything To fix it.

Where do I start? Let's say I would rather go to the dentist than call Family Mobile. They say they will call you back and never do, but if you ask for supervisor and argue with them and then hang up guess what they call back!? Seriously would it really kill their bottom line to have competent people who speak English as their first language customer service people???? Wouldn't recommend to anyone, not worth the money you save. Everything is a hassle with them and headache. Completely incompetent people working there. Awful, awful, awful

I currently have 2 phone lines with this company. I bought a SIM from Walmart to activate a 3rd line. I tried to activate it online, it didn't work. I called customer service. I talked to someone for a long time while they tried to activate it. They said they will call me back in 10 min. They didn't. I called back. I had to re-explain everything. I was on the phone almost 1 hour again. They said they would call me back in 10min. They did, but it was someone new and I had to explain everything again for the third time. After 45 min they hung up during the call. I called back again. I had to explain everything a 4th time. They finally said the SIM card I bought doesn't work with Tmobile phones. They said they would send me a new SIM card.

When Verizon purchased Wal-Mart Family Mobile they said they had no intention of forcing anyone to buy new equipment or make major changes. They sent me new SIM cards for 2 of my three phones to switch to the Verizon network. When I tried to change the first phone I was told the phone was locked by family mobile because it wasn't paid for yet, I paid cash for the phone at Wal-Mart. Then they told me I had not used the phone for the required 12 month. I've had the phone for a well over a year. Finally they unlocked the phone and I was back in service.

My cellular service was abruptly disconnected and I called customer service and was on the phone with him for over an hour trying to figure out what was going on. The customer service Representatives that answer the phone were from India and were very difficult to understand due to their heavy Indian accent. Keep in mind this was after I paid my bills so now I'm out 51 dollars and 34 cents. When I called and asked why my service was disconnected they said it was because the SIM card that I had was out of date and I needed to get a new SIM card to going along with their T-Mobile. No I don't have cellular service and I can't call or text anyone for the next one to three days until the SIM card arrives in the mail. Absolutely terrible customer service. The only reason I gave him one star was because I couldn't give them zero.

I got a good one for ya. I made a grocery order on Walmart.com. I used my EBT card to pay. It sent me to the ebt site and I put in my pin #. Next day I picked up my groceries, came home and checked my bank account. I had received an alert from my bank for a charge. IT WAS WALMART! Not only did it put my account in the red but I now can't pay my electric bill that is already past due. Even with the threat of my electricity being shut off, Walmart couldn't or wouldn't fix the problem. The error was made on their end and I'm going to most likely be without heat this winter. The billing dept. was no help and unsympathetic. Please be sure to remove any other forms of payment if you use Walmart.com. They don't care and you will pay the hefty price literally.

Omg this has been an awful experience, I transferred my number over and the SIM card I bought was broken. They do told me I was going to have to be a new one, after some back and forth they offered to send me a new one for free. I called back a few days later and they never shipped it out so then they transferred me to a manager who was supposed to overnight one and he said he couldn’t help at all. This has been a ** nightmare and a complete waste of time and now I can’t even transfer my number that I have had for 13 years!!! Because they can’t text me because they sim doesn’t work and they won’t send a new. Trash company! Don’t waste your time.

I've had the service for 4 years. Two months ago I was forced to get the t mobile sim card. Ever since my internet hasn't worked. Every time I call they lie bout what's going on, tell me they are fixing it and then hang up. Useless.

I’ve been using Family Mobile since September 2021. Fast, reliable, and affordable service. Plenty of prepaid phones to choose from. Definitely a competitor to other big known carriers. If you want something cheap and reliable family mobile is the way to go.

I paid my phone bill last month. I thought maybe I used my data, recently started a new job that I use my phone at all times. I went online bought the unlimited data talk text etc. My phone was very slow, I put in a SD/memory card. Apps I use for work won't open. They load but not all the way. Works fine with wifi. Even connected to a friend's Hotspot, with the same Walmart family mobile phone and data plan. Phone works fine. 

Do you like spam calls day and night? If so this service is for you. If you prefer to be awakened at 2 am to talk about your cars extended warranty you're in the right place. In addition expect debt collectors from the last 5 deadbeats that owned your number to be calling you constantly to try to get them to stop being a parasite and pay their bills. Any other option is a better option. This service could not be worse.

I bought a sim kit which came with a monthly plan for 40. It was a good price I thought anyways. So I bring it home, put it in my Samsung Galaxy 10 that I own and is unlocked and the sim wouldn't work. So I called the customer service line on someone else's phone since mine wasn't working so after many different agents I got a very nice man in technical support and he did his best but couldn't help me so he told me to call back cause there might be a chance that even though on their end my phone was active it might not yet be active in my phone yet?? Yeah ok..so I went and bought another phone. Just a cheap Moto GGo phone and I bring it home, put the sim in and it says no sim card found. So I call and I get tossed around from agent to agent till the one last tells me I need to take the phone back to the store. I said, "Huh?"

So I have a 3 phone plan with Walmart Family Mobile. I've never had an issue. Then comes Aug 2022 I had a phone get damaged (water). I had the protection plan through All-State. They tell me to go get the phone fixed locally and they will reimburse me. So I did it. The phone was fixed but the network still wasn't working so I called WFM customer service. From Aug 10th until Sept 8th I've called 11 times. Every time I asked for a supervisor or higher up the call was disconnected, supervisor wasn't available or their systems went down.

They failed to provide me with a receipt of purchase. They need to change the call center, I do not believe it was because they could not provide a bill, I think it is because they do not know how. Unfortunately, this is illegal and they have lost my business. A business must provide proof of purchase of a bill over 75$ within 7 days from the requested date. A business marketed to Americans should be able to speak articulate English, it is the most common language in the world.

I called four times to get the Walmart bought phone/service plan set up. I was unable to get the phone number for the device. Two times they had me on hold for over 20 min and then dropped the call. The third time, they told me to wait four hours to allow the phone to reset. The fourth time they said that they could not verify the account without the credit card number used to purchase the phone even though I explained that I bought the phone with cash. Customer service sounded unapologetic and did not want to help me any further. Trash phone service.

I bought a cell phone from Walmart's 3 party sellers. The company, OM-Wireless, advertised that the phone was new. When I received found it wasn't new. I called Walmart to return phone. I have had nothing but trouble getting my money back. OM-Wireless did not send paperwork or have labels to scan. Walmart customer service told me to bring to one of their stores. I brought to store but they said they couldn't return without a label to scan. OM-Wireless didn't provide pertinent labels. I have had to email back and forth with Walmart customer service and OM-Wireless..They both keep stringing me a long. All I know is I want my money back. OM-Wireless received their phone.

My phone broke after I had bought insurance when purchasing the phones on the Walmart Family Mobile plan. I tried to call them and they lied and said they updated my email address three times but I obviously did not receive any emails about the process of getting a new phone. Then they kept transferring me to different departments and I continue to get hung up on. I needed to know where to send the defective phone back. For them to help me with the issue took them a grand total of nine days and 11 phone calls. They finally got tired of me calling and gave me a code to give to UPS which was invalid to send the phone back. I tried to give it to them and they still said I had to pay for shipping after the customer service Representatives told me that would not be the case after they gave me that code. I was supposed to be transferred to another department waited 5 minutes and it was the same lady that acted like she was corporate.

I will never give this company another dime of my money. I paid for service last week and my "unlimited data" has almost stopped altogether. Then texted me saying I could get more high speed data for ten dollars more! Data I've already paid for! Never again.

Do not buy this phone, it's a scam. I bought one and spent 11 hours on the phone trying to activate it. They gave me nothing but lies. They kept saying my phone was activated but refused to give me a phone number and then it went from tower problem to I needed to walk around outside until I find bars (on a phone that said no service). Then a guy says that there are actually no towers that support the service in the area. Then he gives me a location of the only tower they have on Alden court, and it's smaller than a light pole. I have been ripped off over $100 and when I ask why they are selling a product that they know won't work, the operator just laughed. Don't get screwed, believe the reviews. It's a scam. I had to buy a different phone with a different carrier and Walmart will keep selling this scam.

I spent four and half hours with five different customer service representatives trying to activate my new Walmart Family Mobile cell phone. Not one of them could resolve the problem. I now use a different cell phone provider.

Purchased prepaid phone at Spanaway WA Walmart. When I got to my truck to put in sim card from previous phone noticed back of phone and power card was missing. Returned into store to exchange purchase was told to return next day to customer service. Returned next day with receipt in hand and purchased phone found out phone in box was a different carrier phone that looked alike. Was then treated as though I was tryinfg to do some switch scam..Waited for one hour to talk to store manager then had to wait another hour just for them to tell me that I was one that switched phone and returned with another. Also was told by employee in phone dept if I wanted a refund I needed to go to phone recycle machine in front of store to get my refund. He was being an immature ** smart** who needs his ** kicked

I am having Family Mobile service since last 2 years and purchased a new iPhone 12 from Apple and transferred the sim from old phone to new phone 6 months ago. The phone service was pathetic so I decided to switch to mint so ported phone number to mint and when I tried to use mint in my new phone it said phone locked by family mobile, called customer service and asked to unlock but they since the service is being used less than 12months the phone can’t be unlocked unless I pay $150. I requested them in that case get me my old phone number back. They transferred me to porting team 4 times and every time the phone was disconnected so 5th time I asked them to give me new number for my phone.

They don't offer a review of your calls unless you first send a letter requesting calls on a sworn letter that you are the owner of the phone. When my phone was deactivated and I reactivated it less than a month later it was deactivated I didn't get the full month of service that I paid for. They always say "I'm sorry" or "I understand". They don't understand and they always say there's nothing I can do. Waste of time, waste of money.

The service of the Walmart Family Mobile plan is fine enough, but leaving them is a disaster. Normally when you switch plans, the number takes only a few minutes to port from the old carrier to your new one. I've tried porting a number from WFM to T-Mobile for 2 weeks now but Walmart keeps blocking it. Turns out, WFM will place a "Port Protection" on your account without your consent that prevents your number from porting to another carrier even if you have a transfer PIN. The regular customer service reps will insist they cannot help you and that you have to be directed to a "Port Protection Department" for them to resolve it, only nobody in that department picks up the phone - ever. I've been on hold for over 2 hours at a time trying to speak to someone, and there is no option to have them call you back.

My phone was stolen and the number was changed while I was sleeping and I called Family Mobile to tell them my problem and I was put on hold for over an hour and eventually I was hung up on..I'm very upset I gave them the Sim number and they told me yeah the number was changed and asked me the last numbers I called which I did and they said they didn't match their records.. IDK how it didn't match their records..

Updated on 05/10/2022: UPDATE: This issue was finally resolved in December of 2021 after many, many hours of frustrating phone calls and back-and-forth emails. But then it led to a new and equally frustrating problem, which is that I cannot make a payment online. They have a "system error" that requires that I call them each time, waste LITERALLY close to 2 hours each time, and this last time, they made me purchase a refill card, guaranteeing me that this would solve the problem...and I still got the error message! So I wasted all my money, and I still don't have any phone service! How are these people still in business???

I have been carrying my grandson’s phone service for over 2 years. His dad is now going to take over with a different carrier. We have tried for 3 months to get his phone unlocked to switch carriers. We found out TODAY they reassigned his number to another customer. Family Mobile apparently has not synchronized their policy among depts because after being disconnected NUMEROUS times, more than 15 calls and being told since he didn’t have his NEW PHONE 12 months we would have to pay $300 to get it unlocked, someone who identified as a supervisor said, since SERVICE was more than 12 mths they would unlock it free.

I've had Family Mobile for 10 years. Over the last several years the service has eroded drastically. Takes forever to speak to an 'associate'. On top of that it's hard to speak to someone who does not speak English very well. Even with 'unlimited' my data upload would slow down after a week or so and my internet reception would dwindle as time went on as well. Use to be what I thought was a good company. May have sold out to another, not sure. Transferred to TMobile. Took forever to transfer my number. Found out they wanted to charge me $54 to UNLOCK the phone I purchased from them! Absolutely WOULD NOT recommend family mobile to anyone.

I tried lowering my plans twice through the web portal. The first time I noticed billing didn't change, so I did it again. The following statement showed no change in plan. Therefore, I call customer service. They told me it didn't change because I was enrolled in auto-pay. No credits are offered, so I'm taking my business elsewhere.

Wow, I have had so many problems with this service, it's slow, half the time it won't load. So I have had this service for about 6 years and I go to pay this month and Walmart Family Mobile tells me I can pay the month with my reward points. I say sure, and do it. Then next day, I can't text, no phone calls. I go to my account and it says not due again till 8/6 so I'm like wtf? Then I get a message that I need to pay. I'm like which is it dudes? So, after 2 or 3 hours of incompetent back and forth, I called **, that was yesterday, the SIM is already here. Dump Walmart's service, it sucks.

My cell phone number was allowed to be stolen by Walmart Family Mobile. They allowed an unknown person to Port my cell number to another company without my permission. It was said that the person did not even answer the security questions to make this happen. I have been without cell service for almost two weeks now. Walmart Family Mobile customer service people are based in India and they are not good at speaking and understanding English. They have been unable to fix this issue in a two week period. Every time we call them, they have no record of the previous calls and you start from the beginning trying to explain to a person who barely speaks English. I recommend you go to anyone other than Walmart Family Mobile. If they can allow someone to steal your phone number, what personal information do they also allow scammers to obtain?

When you buy a sim card at Walmart the Sim card is not refundable no matter the problem you encounter. Bad sim card. You can't activate the sim card or you can't transfer your number. You would not get a refund or replacement sim card. Your money is just a loss.

Dishonest & limited. I've been a customer of Walmart Family Mobile and I always get the 50$ truly unlimited until they shut my data off because I went over 100gs of data, no warning just shut it off. They're liars.

Choose any other company! My phone broke after 90 days and they won’t honor the warranty. I purchased a replacement and they won’t even let me transfer to another carrier. Each rep just reads the same script and none are empowered to do their job. Very poorly run company without good cell service.

Their website shows my daughter phone is on a truly unlimited plan. I pay for it, then it switches the unlimited plan to my phone instead. I keep calling them and they tell me it will be correct the next month and that I changed it. Since I didn't change it from one month to next, they are ripping me off. Plus my daughter doesn't have the service she needed. They won't fix it mid month. Really crappy company.

I ordered a Nerf gun for $20 and paid for it, they canceled the order because it was out of stock and I clicked on the gun and it said there were 7 in stock, only the price changed from $20 to $57, so they refused to honor the sale price and want me to pay triple for a item I already paid for and lied about their inventory in order to avoid selling me the gun at sale price.

Where I live the tower must be far away because I get dropped calls or no service. I wish that they would get a tower closer so I don't have to move or go closer to the city to get service. I have the unlimited plan but may lower it because of weak service.

I order a lot online from Walmart because recently our local Walmart has not a lot of stock. I ordered a dish drainer. Simple yes??? Oh nooo. Five minutes later I found one I liked better. I immediately cancelled the first order within the appropriate time frame. It was not in processing yet. The next day I received an email telling me that my order had been cancelled and had a picture of the one I wanted with the order number. I began to wonder well just what are these people sending me because I received an email telling me my order was on its way not ten minutes later. Went online. The chats section opened up and I thought well why not. Big mistake. I had no idea the three stooges were alive and well and working at Walmart. I explained the situation. Produced all the order numbers and dates and price. To no avail.

I asked for a refund of ½ ($50) of my $98 annual Walmart Grocery Delivery Service membership due to several times, including today, of drivers not following my directions as I asked them to in my online directions/instructions. I have a physical disability and can't afford to chase down drivers like I had to do again today, going up and down 13 stairs and walking another 2 blocks to flag a driver who wouldn’t follow my directions to my apartment, but chose to use GPS, which doesn’t get you to the only entrance to the apartment complex. It’s common sense if someone says use the written directions to get to their apartment door that they probably better do that. I believe the drivers couldn’t read/speak English, so it’s a combination of poor hiring decisions and inadequate training.

My father purchased a phone for Walmart Family Mobile online and opted to pay the full price rather than monthly installments. Upon trying to unlock his phone since we are moving to an area their service does not cover, we have been told he can’t because he has to continue service for a year. Even upon thorough review of the purchasing page and his billing statement there is no notification of this contingency. We requested either to be refunded for the purchase that they are not willing to service or have the product he purchased be unlocked so he can use that purchase.

April 2020 I purchased a 2 bundle Luna j3 pro bundle with service plan included unlimited talk text and data for 149.99 online Wal-Mart account. I had a phone and was going to transfer / as upgrade and other phone was bday gift for a preteen. In activating phones the reps had trouble honoring the included service plan so I paid with debit card to activate both phones. (The service plan was never honored.)

I have to manually update apps that are selected for "auto-update" already. They freeze or stop working which is when I know to check for an update. They also interrupt my service a day before or the day that the bill is due, when I have until the 4th of each month to pay!! Right before I paid today, 2 different times showed on top of each other (and still show even after a software update and restarting my phone several times), the accurate one and one that's stuck at 4:56 for some reason. It was 1:56 a.m. when this started happening. It only shows in my notification tab along with the screenshot icon, which I have not taken any for it to be there!! It drives me crazy because I do not like having those icons just sitting there!

Got one line for my kid through them and got an iPhone 6s. I was told by the Walmart clerk that phone will be unlocked after six months so after six month I called and they told me NO it's a year. So now after a year when I called they refuse again saying the time where I have not renewed is not counted. So basically if it's not auto pay it's not counted. To make the matters worst you call thru the customer service first. I explained it to them and customer service told me. "That's fine. It's been a year so you're eligible," then transfer me to unlocking department who were extremely saying comment by their customer service doesnt matter. Will never recommend these guys. Stay away.

The price is great, but the customer service is the worst service I've ever experienced. It's extremely difficult to understand the workers because they all have thick Indian accents. A problem that should only take a few minutes to resolve ends up being an hour or more. While setting up my plan to have my preexisting number I was transferred 4 times, every time being told that I would be transferred to someone who could handle the payment step. I had to re-explain the situation each time. Walmart Family Mobile is great as long as you don't have problems and need to call customer service. Unfortunately, you never know if you're going to have a problem, and thus, this is why I don't recommend Family Mobile to people.

I bought 5 phones for my family and transferred our phone numbers (which took over 8 hours to complete). My total bill for the $29.88 plan should be $148.36. When I tried to refill they wanted me to pay $205. I called in to customer service and the man on the line doesn't understand the issue. ($29.88+$24.88(4)= 136+ tax) Not a hard issue to understand. So I get online and chat with someone. They tell me they can't find my account and can only pull up one line. So long story short I had to reactivate all my other lines then pay the correct $148. One hour later my account is refilled and ready to go. Hopefully this won't happen again next month. If it does we will be changing providers again.

Every time I call to make payment the automated system makes fixes that aren't a problem causing my phone not to work. Spent 3 hours today having them try to fix their mistake. Now no callback again! Bad.

I am on a tight fixed income. They have great plans. Affordable and easy to get started. Great customer service. Recommended to others. They all are extremely happy as well. You can use all different types of phones. Multi-person discounts. Perfect for anyone and everyone.

Walmart Family Mobile is terrible. I have had a phone with them for 2 years now. I received a text message from them advertising add a additional line to my existing line and receive a month of service for each phone on the house. So I went to Walmart, purchased a new phone, brought it home and started following the link in the text. One of the first questions I got was do I want a new number. So I said no because I want to keep my number and add a new number to my account. So needless to say somehow I transferred my number I've always had to the new phone I just bought. So I called Family Mobile and asked for help. I was assured she had fixed everything but I was told I needed to buy a phone card to activate my new phone and that my next month would be free. Well next month came and they shut my phone off. So I got back on phone with them and after a good hour it was supposedly taken care of.

Reception is spotty in some areas; in others there is no reception -even in the same town. Can't get internet in some places and when you can get it, it's slow. I only have the plan because it is so cheap. I can get reception at my house & around town and I also carry a work phone with me that I could use in an emergency if there isn't reception on the WalMart plan.

Right now, we are a nation in crisis. The last thing we need is FREE DATA!! We need to be able to continue to contact our friends and family. They shut my service off for non-payment. At a time when people are trying to use and conserve their money for more important things. Your company's best idea is FREE DATA! I HAVE WIFI AT HOME!!! Why would I need free data?? You can believe as soon as this COVID-19 Crisis is over, I will be dropping my service with you! And I will tell anyone who is considering your service, HELL NO!! If I could give you less than one star, I would! REALLY?!?! FREE DATA!?!?

I'm a snowbird from Canada, on Walmart recommendation I purchased a phone and Family Mobile plan + International calling card (ILD) back on February 1st, 2020. After a few days, couldn't call or text. It took someone from Tracfone to resolve the issue 3 days later. I renewed my March payment and sure enough after a few days can't call or text.

At least 90% of the times that I try to log into the Family Mobile Website this is what I get, "Unfortunately, we cannot process your transaction at this time. Please try again later. If you continue to experience the same issue, call us at 1-877-440-9758.". Maybe they need a website designed to serve current customers and another for selling and set-up. I can't even get a signal in half of the building that I go into. Calling using wi-fi when possible is the only thing that saves me. Spotty service and inadequate online service gives cause to look elsewhere.

I joined Family Mobile 2 years ago. One line 45 a month for Truly Unlimited. A year later I added my mom for another line of truly unlimited. Price is now 84. I asked how much for another line of truly unlimited for my tablet. They want to charge me another 45,137 a month. This is how Walmart Family Mobile takes care of their customers. I am telling everyone that you can get much better deal somewhere else. T Mobile 40 dollars cheaper. Walmart is a rip off.

Affordable plans but service is not the best. Dropped call often. Sometimes no service in certain places (mall, Walmart, some restaurants, etc). Service needs major improvements. Plans are not expensive for on a budget family. Phones are kind of pricey for such a cheap phone service.

I was told I could use the chip on my IPhone by the sales agent. They do not install chip or get it going for you. I get home. I call to set up and find out the chip does not match my Iphone. I call and go inside the store again, talk to the same sales agent and she tells me it is non returnable nor refundable, I speak to manager and after sales agent admitted not telling me that chip was non refundable/ returnable and giving me misleading Information as to chip matching my Iphone. No refund was given to me. I was out $35.00 dollars.

Walmart Family Mobile has the worst customer service I have ever dealt with. They don't know ** and they don't know what the hell they are doing. I signed up to pay for a phone service and when I try to pay for the service it comes up with the wrong price. I have called customer service several times to fix it, but I have been on the phone with them for over 2 hours. I have been transferred over 10 times been disconnected twice. No one knows ** here. I would not recommend them at all. If I could give them negative stars I would have.

It was very good for knowing exactly what you were paying in advance. No surprises basically. No. Contract is what they offered and always you are ahead. I had one problem when cancelling the service because we were with my son. They said he had a different service and tried to charge him an extra hundred dollars when it was prepaid and we had already paid. So that was the strange part. Other than that it was great.

Walmart Family Mobile is the worst of the worst prepaid phone. You call customer service only automated talk and when you reach to customer human being he hung out on you. I paid 30 days service. I called only 4 or 5 days each time service interrupted and the data lost. This phone really messed with my work and my schedule appointment plus they deactivate my service before time. I am sure I am not only one with this horrible story but like many customer victim of this fake prepaid phone. Tracfone own Family Mobile Phone and Tracfone should really investigated by FBI because Tracfone company making billion of dollar by cheating.

I paid my phone bill 3 days ago and it is still inactive. Money was pulled out of my account, and I have been unable to reach ANYONE because I HAVE NO OTHER PHONE LINE. They are VERY hard to reach, and when you do reach them their solution is to have you call them on a different phone. I have no other phone. I have been dealing with this for hours on end for the last 3 days. Do not get this service. It is the worst decision I have ever made in literally my entire life and I am a recovering drug addict so I have made some pretty horrible decisions.

Ok so I have been using Verizon and am tired of overpaying. So I decided to try the Walmart family plan phone. First problem started when trying to transfer my phone number to the new phone. I screen shot my account info on verizon but family mobile says it's not valid. Verizon says they are full of crap and it is correct. So 3, 1 hour long separate phone calls later and family mobile basically is giving me the run around. So I say screw moving old number. Let's just do a new number. They say no problem.

My cell stopped allowing me to make outgoing calls last Friday, 1-25-2020. It is Monday 1-27-20 and the tech support has not helped me at all. I have spent over 8 hours w/ them and I still can't make calls.

I've had the truly unlimited plan for over a year now and it works fine. Only one thing is when I bought my activation card, I called to activate and was told the card was already in use. I called the number on the card and they said they could not help me. Went back to Walmart and the asst. manager said he could not help. I told him I was going to call the police to the store and make a fraud report and believe it or not the asst. manager found a way to help me. I've been happy ever since. I stream lots of stuff and it works fine, just as good as any other service I've used.

Worst phone service I have had since Boost Mobile. Customer service no longer in the U. S.. A year ago my hotspot worked fine, 6 months ago. It's now non-existent. Called the overseas customer service and was told I don't get a hotspot and I need to pay my bill, which is paid two months ahead of due date.. I have been extremely disappointment and angry ever since. I switched carriers and am never looking back, hope they go out of business by now! Don't waste your time with these overseas scammers! ⛔❌❌❌

I’ve had many problems with this service in the past that are similar to what others are saying, and I’d thought I’d seen them all. But today I had to add yet another deceitful practice to the list. My data plan allows me to use 10 gigs for my hotspot. When my hotspot suddenly cut off mid download I was sure I hadn’t reached my limit so I checked my phone. Sure enough, I had only used 8.9G. Now my download, which would have been just fine, is stuck in limbo. Customer services brilliant answer? "Oh well, you’ll have to buy an additional data plan." Thanks Family Mobile....

Coverage Map claimed to offer 4G Data in my area but signal is so weak that my speed is as slow as 2G. No refunds, so i'm screwed out of $40. The third world country customer support "help" is useless. Never again will I buy anything powered by T-Mobile. Save your money, and try another mvno provider. Walmart Family Mobile is garbage provider!

I almost NEVER leave feedback, but to warn others about the experience we had with Walmart Family Mobile, we decided to go public about your experience. This is the worst product, and even worse service we have ever encountered. Tech support lies, misrepresents, and fails to carry out any promises. Don't believe a word the incompetent representatives tell you. The cell phone quality was so bad, we couldn't understand a word anyone said on the phone internal and exterior speaker. They promised to replace the phone, but it was never sent. We spent hours trying to make it work, all at no avail. Don't waste your time and money.

This is the worst service in the whole wide world! DO NOT LISTEN TO ANYONE WHO TELL YOU TO HAVE FAMILY MOBILE and DO NOT FALL FOR ANY OF THEIR PLAN. RUN, RUN AND RUN AND do not look back!

Worst, worst absolute WORST cellular company ever!!! Horrible service, cellular and data are CONSISTENTLY not working, then when I call to get a credit off my bill for the EXTREME inconvenience I am REPEATEDLY hung up on!!! This company needs to NOT EXIST!!! And to have the Walmart name attached to it?! Ugh!!!

The worst phone service I have ever had! I have tried most of them. But Walmart Family Mobile is the worst out of them all. If you having trouble with your service don't Go to live agent to help fix your problem. Don't text 611611. You will get tons of texts back that doesn't help anything. I mean a lot of texts just wasting your time. When you get a agent on the phone they tell you to hang up and they will give you a call Back. Of course they don't! As far as I am concerned they stole my money! DO NOT TRY WALMART FAMILY MOBILE. IT'S A GOOD CHANCE YOU WILL BE THROWING AWAY YOUR MONEY TOO.

I've been using this service for a few years now, and for the most part it hasn't been too bad. Sometimes calls don't come through but that isn't a common occurrence. I also do not get service in a lot of place. My largest issue has come up in the last couple of months. I pay for unlimited call and text with a 14gb 4g LTE limit with unlimited data after that, but at a 2g speed.

The phone service didn't always work right, I would miss calls from my bosses at several jobs due to the phone not ringing with me sitting nearby staring at the device. You can Imagine how this could cause me trouble at a job. Oddly enough, the device rings for foreign scammers calling for the previous user of my phone number. I guess their scam call filter was rushed out. But calls from overzealous bosses suck anyway, so this was not my biggest complaint. The Sending or receiving pictures via text has never worked right, but still not my biggest complaint. For nearly 3 years, I have never gone over my high speed data limit, and the data service worked fine as long as I was paying for 14GB and using nowhere near that per month. I recently changed my plan to reflect my actual usage and immediately experienced worse speed even though I was not over my limit.

Wal-Mart family mobile is by far the worst group of people working in their customer service I've ever dealt with. Not only did Walmart screw up the plan I paid for they refused to fix their screwup unless I paid an additional 23 dollars for a plan I had already paid for and didn't receive. They would not fix my account. They mocked me on the phone. I could hear the reps making fun of me while I was on the phone with them abs then they hung up.on me. I would not recommend walmart family mobile to a soul even if they were the only phone provider in the world I would do without. They suck and most of them you can't even understand because they can barely speak English. One in particular her name was Riza and she should be terminated because she lacks customer service skills. I would have given 0 stars if there was an option.

Horrible internet. Barely receive service. Not even worth it if the service were free. Pay a little extra for AT&T. Waste of money!!! Literally took about 8 minutes for this page to load smh. Don’t do it.

I just finished spending more than an hour with the people Walmart has hired for customer service in the Philippines. They repeatedly tell me I have no balance left to call. I told them to check my call logs and that would should I have not used up my balance. The repeatedly told me they were checking my call logs for the entire hour plus that we talked. Finally at the end they admitted they lied and were unable to check the call logs. They told me they could only check on the balance remaining. They wasted my time (twice) for more than an hour and then admitted they lied to me about their ability to check my call logs. Way to go Walmart! Hire incompetents in another country!

I never received $50 e gift card. The promotion was online, still can be seen in google. Customer service has no clue about it. Promotion paper was in walmart store, can be seen online and a paper of it with order as well. It said as after receiving shipment, pleases submit receipt and you will get gift (https://wfmgiftcard.com/). Why walmart spoiling their name in this, not sure.

Walmart Family Mobile is a scam because you can’t stream videos without buffering on YouTube. You try to search something online and guess what? You have to wait like ten minutes just to load a page and that doesn’t include being able to interact with the webpage you are trying to go on. Basically Walmart are scammers and they take your money and don’t give what they promise. Walmart should be shut down for their impacts on our environment, how they treat their employees, and how they constantly lie to scam people about their plastic food, GMO products, their top employee pay, and because of their self righteous greed to own every person. Bastards and I’ll be returning my service that sucks royally bad.

I just recently paid my phone bill after it had been off for about 30 mins from me forgetting to pay it. No problem. I paid over the automated phone and my phone was working again. Except, service was still not working with 2 of the 4 phones on my account. I checked online and it says they are "still in the process of activating please call if in 5 mins they aren't fixed". I called and the robocall hung up on me after repeating that same prompt. I called their customer service through a workaround with a different phone and after verifying my account and thanking me for my patience a weirdly high amount of times they asked me to verify the sim card on my mother's phone.

Today's date is October 29th of 2019 7:23 p.m. Eastern Time. I need to report in the customer service for Walmart Family Mobile the services with them. It really sucks. Two times this month my phone will tell me it looks like you're out of minutes which I wasn't. For five times I called 611 for Walmart Family Mobile. The representative gave me instructions which didn't work and never called back to help me after back to use another phone which I told him I had no other device to use. I called back, asked if they can give me extension on the date my phone will get cut-off for extra day and they refuse to. I told him this is unfair that I have to call 877 number and they help me out from another device have to beg for use.

29 days my phone has worked fine. I wake up remembering I never got the $50 gift card for the promotion they are running. I called customer service and the guy tells me it got stuck pending in their system and he's emailing it now. I don't receive the email and he replies, "Is there anything else I can help you with?" I said, "Yes. I didn't get the email" and he asks me to restart the phone(?). And I said, "No that's not the problem and I want to do the survey on my experience" and the call gets dropped immediately.

I have a TCL TracFone through Walmart Family Mobile. All of a sudden I was unable to make or receive calls. Calling tech support was a miserable experience to say the least. I made at least 10 calls to their customer support for help. They told me they couldn't fix my phone while I was on it. Since I live alone and only had my cell phone, I had to go and buy another phone JUST TO BE ABLE TO GET THEM TO HELP ME FIGURE OUT WHAT WAS WRONG WITH THE PHONE!!!! Once I purchase a NEW phone, I called them and they were able to fix it. It turned out it was their fault as they had made system changes over the weekend and it messed up the minutes on my cell preventing me from making or receiving calls. So this was THEIR mistake and it ended up costing me money for another phone. Stay away from this cell service. Customer support is the absolute worst I've ever experienced!

I have the same problem as most of you and especially, Patrick of Moscow, ID. I called about a voicemail problem and they said they fixed my problem. I hung up. Tried to make a call and I get "Oh no!! It seems you ran out of minutes. Call 611 to buy more". I am on the unlimited plan where they take money out of my acct. monthly, not the pay by the minute plan. I tell them what is happening and they say, "There is no problem with your phone. I can't fix something there is nothing wrong with." Yet I can't make calls except to 611. Apparently they want to be my friend, AND BE THE ONLY FRIEND I CAN HAVE!

I initially purchased cell phone service for myself. I noticed while trying to get activated customer service was not going to be great, but figured I'm not normally needy and don't need a lot of hand holding so thought it would be OK. The major problem happened when we added my husband's phone to the account. It wouldn't set up as an add on phone, so we set it up for what the system would take, 14G at $39.88. Mind you I was on the 4G plan and the add on phone for that plan was supposed to be $24.88 with the $5 discount for additional lines (4G is plenty for both of us).

DON'T even think about getting a My Family Mobile Mobile Plan. You'll regret it. They have the worst customer service in the world. The reason their customer service representatives are on the other side of the planet is because people like myself would go to them in person and they wouldn't be able to brutalize you the way they do over the phone. I've spent hundreds of hours and lost lots of money dealing with the ignorant uneducated barely English speaking men and woman who lie for a living. If you have a problem with your My Family Mobile Phone or your service just throw it away and go somewhere else. It will be a lot easier than calling the customer service because they have none. I repeat DON'T do it!

After 10 months of very spotty service and the companies claim that I ran through 4GB of data in 18 days or less each month, I'd had it with Family Mobile and went to cancel my service. They had the audacity to charge my credit card when I called to cancel- 3 days earlier than it should have been. I was on Autopay and as I called to cancel I reneged their ability to charge my card....or so I thought. They charged it and then canceled my service. I made over a dozen calls to their call center, which is located in the Philippines....they played the "I'll forward your call on to a supervisor" "We can resolve that for you....I just need to get my supervisor to approve"....routine or just 'hung up' on me each time, never making the issue resolved.

Honestly they are cheap but the tech support and/or customer service is awful. They generally have no idea how to help at all. The signal is also pretty bad. So all in all you are paying cheap for a sub-par service.

Was great until my service broke. Broke, as in I had dumped the cash for the service but was not receiving it. No outgoing calls, nor data. Contacting tech support or any other branch of Family Mobile resulted in one thing; Restarting my phone. They would lead me for up to half an hour with questions and requests until claiming to have fixed the problem and telling me to restart my phone. They had fixed nothing. Some stupid gimmick on the chance that the problem might be resolved be a restart. Beyond that I was told to change my APN settings. Which I did. No result.

I am so pissed off right now. First I'd like to say about 4 days ago I should have got the lady's name promise me a replacement phone which I need very bad. Made promise to send me a replacement phone before I send back this old phone because I have a 5 year old in school and this is my only device. This ** lied to me. This company also put me through a lot of changes stressing me out. Yesterday was the 22nd Sunday. I have purchase card. I paid $42 for to give me 14 GB to representative I spoken with yesterday supposed to add on my prepaid service.

I called in to inquire about a mysterious and bogus charge Family Mobile put on my card. I had to ask to be transferred to a different rep at least five times because most of them are unable to speak English clearly and they talk way too fast. The fourth rep began to deliberately stall and waste my time, saying "one moment" at least 20 times during the call, each of these "moments" taking forever. The last rep - purportedly a senior manager - just disconnected me at the end of my explaining the issue. Walmart Family Mobile obviously doesn't care about customer service because they leave no recourse when bad service is received. Needless to say, I've moved on to a different mobile provider. Good riddance to Walmart Family Mobile!

My husband and I have cell phones with Family Mobile. My phone is a Moto e4 and my husband's is a TracFone purchased specifically for family mobile. Last night they worked fine. My last text message was 8:00 pm. Today I have no service unless I go outside. Up until now everything was fine. I called for help and spent about an hour the first call and got disconnected, called back and spent about another hour to tell me that everything is fine on their end and there is nothing they can do to help me as it is not a network problem. So I am so frustrated because how can something work in my house and less than 24 hrs I have to go outside for it to work? Cheaper is not always better. Now my phones are paid thru 10/15 and Walmart will not refund my money because there is no problem! Will never do this again.

I’ve had my cell number for over 4 years and yet I’ve discovered that a previous owner's caller ID shows up when I make calls. That means I constantly receive bill collection calls for him and no matter how many times I explain I’m not him... they still harass me! Also I use my phone for business calls as well but my name doesn’t appear so my clients have no idea who’s calling and won’t answer. I’ve called customer service at Walmart’s Family Mobile service but they claim it’s a recycled number and cannot do anything about it even though I pay for my own name on my caller ID! It’s not fair because I need and pay for my name to show up when making calls.

Worst customer service experience ever. I spent over two hours, talking to 6 different people none of whom could diagnose or fix my problem. Do not purchase anything from Walmart Family Mobile. It's a scam.

Walmart Family Mobile has the worst customer service I have ever had on a cellphone or just shopping experience period. I am a Walmart employee I have had 2 phones with both unlimited everything for 2 years. Recently went online to pay my bill like always 4 days before the due date. My phone service and phone number was magically deleted off my account. They have done nothing to fix the problem or compensate me for the issue. I live in Colorado and my daughter has the other phone living in Texas. Now we have no service and no communication. Family Mobile is trash!!!!

>>>You have the legal right to opt out of the provision covering dispute resolution by binding arbitration within 30 days of the activation of your service. If you don't opt out within 30 days, your inaction shall be deemed to be consent to this provision covering dispute resolution. You may opt out by calling 1.877.440.0758 (but NO ONE will know what you're talking about and they will say they are unable to do that) or writing to TracFone Wireless Inc., Attn: Legal Department-Consumer Claims, 9700 NW 112 Avenue Miami, FL 33178<<<

Purchased a Motorola E5 phone 12-2018 from Walmart. Added it to my family mobile plan, in July I lost data but everything else worked, called and spent a week troubleshooting, sent new sim card etc. They finally admitted they had switched networks and the phone was no longer compatible. I asked for a replacement or a refund and was told no they could not do that. This company should not be able to sell something they can't provide a service for or drop 8 months later with no notification. Anyone interested in a class action suit?

This company has the worst customer service ever. My wife and I purchase two starter packs. Had service for 2 weeks then our phone stopped working. Since then we have dealt with nothing but poor customer service from every rep we've dealt with. Gone through the rebooting process 20 times. Have waited for Cars 3 to 5 days 4 times and still no resolution to the problem. I am so fed up with this company. I wouldn't recommend them to my worst enemy. I can't find enough bad things to say about this company. This is the worst service I've ever had in my entire life. If there was a -10 star rating I would give it to them.

My phone was lost and I called customer service to make an insurance claim and was told I had to pay a $125 deductible before I'd be able to get a replacement. The phone itself I purchased on Walmart.com and it was only $49.00. Why would the deductible be more than the cost of the phone. That's a bait and switch scam if I've ever seen one. So my advice is to NEVER buy insurance for a cell phone. You'll pay double what the device is worth when going through Walmart Family Mobile. SCAM SCAM SCAM!

People I sincerely hope you take heed to my review. I've been with Walmart Family Mobile for close to 2 years. I've been through every bit of 8 phones mainly my fault. I am a plumber so I can be rough on my phones. Needless to say I've contributed a decent amount of money to this company. Three month ago I asked a friend to pay my bill and I'd give him the cash so he agreed. I called Walmart Mobile, payed the bill. Was offered auto pay, I respectfully declined, informing him this wasn't my card to do it with. Said our goodbyes and good day and hung up.

I had service with them for 6yrs. Rates are cheap but you get what you pay for. I replaced a phone 1.5yrs ago, called to activate and switched sim card over. A few problems with that, but they told me the new phone was switched and my service was fine. However, last week I called to unlock my phone and they told me I didn't have service with them on that phone. Yet, I paid every month and never had interrupted service.

The WORST service I have ever experienced. I can’t make calls. 99% of the time I have no service. When I do get in touch with someone they tell me there is no problem with my service. PAAALLLEEEEAAAASE!! And to top it all off, I have to keep paying for this.

The customer service is awful. I spoke with Shane, and she was rude & unhelpful. I couldn't even understand her at all. She kept repeating herself, but was not accurate on her knowledge of the product (cell phone service).

These boogers charged me twice, said it was my fault and refused to refund me, but that's fine, they gone miss me when I'm gone which is as of right now. I advise all others to take your business elsewhere.

If there were a negative 10 stars option that's what this company deserves! The way their customer service is structured and outsourced to the Philippines makes getting any problems resolved a TOTAL AND COMPLETE WASTE OF CUSTOMERS TIME AND $$$. :( If you are considering acquiring cell phone service with this company - DON'T!! JUST STAY AWAY and go with a reliable carrier who actually have representatives who actually help resolve billing, service, and data issues - who won't lie to you, hang up on you, or basically just leave you out to dry. THE WORST PHONE CARRIER...EVER.

My service with Family Mobile ends 06/23/2019 and there hasn't been to two running where my phone didn't say NO SERVICE and no matter how many times I call I can not talk to anyone who understands that I would like to have service on the phone service I have paid for; now if I get someone that understands what I am saying we tend to lose signal or something. I have a phone that is no good to me and have paid a company who allows their employee to treat the consumer with disrespect and just plain racist remarks such as call you still have to come to us to get to them, they say this because it is true and I still have no service most of the times. Who is there to help me.

As I was standing in line to buy 2 StraightTalk Unlimited Text, Call & Data, I saw a woman asking an electronics employee (the ones standing around in uniform with yellow vests on), this same girl previously rang 6 people out. After watched this woman purchaser ask the "employee" about the phone, my boyfriend told her it's a really good phone. The "employee" continued to BLUNTLY ignore the women as she went to the cashier to check out. The customer (along with myself) were also BLUNTLY ignored for about 10 mins while this woman "employee" (and other said electronic employees simply stood around chatting about a video game they play). 15 mins pass and I'm still standing behind this woman customer.

My payment ended up in some other account. Was told that I had either let someone use my card or I had two phones. Was told to do a reverse charge, but I needed their affirmation, which I am still waiting for after a month. Had people hang up on me because I didn't want a gift card (with a service charge if I only gave them my card #). I have written letters requesting a refund, and am still waiting. I am more than a little pissed.

My wife made the mistake of ordering something online. Soon after we realized we did not want it Walmart made it very difficult to cancel the order. In fact despite the fact that we clearly cancelled the order over the phone several days before delivery Walmart said we could not cancel. I told them we would not be taking delivery and would be disputing the charges with my credit card company and they told me that I would have to refuse delivery. I fail to understand why they would waste the time of a delivery person. It was so frustrating dealing with customer service. They simply did not care about me, my family or their own delivery people. In my entire life I don’t believe I ever encountered this. I am absolutely shocked that this is Walmart's customer service. I dont think I will ever shop at Walmart again. This would never happen at Amazon!

I just had it with the Walmart family mobile system. I've went to change phones as a walmart family prepaid phone for an upgrade for work. Switched the sim card over. Worked just fine and all after going through 30 minutes of customer service, a couple weeks later it deactivates in the middle work causing a lot of problems along the way and the plan of was not even about 14 days from being expired. They complain that I switched phones and they need receipt for it to reactivate my phone IMEI. I go to walmart to buy a new phone and to get a receipt to see if that works. I tell them that I have receipt and all. So I can go to work well that did not work either because to activate my new phone with my old Sim card they tried to tell me that I need to buy a new plan for that sim card. So if you like to be scammed and lied to walmart family mobile would be just perfect for you. Completely unreliable.

Walmart discriminates against mothers. I stopped in the Rosewood NC store to get my groceries, and although I’m fifty-three and was buying over $170 worth of groceries, they would not sell me a couple of bottles of wine because my teenage daughter was with me. The salesperson’s decision was held up by her manager when I asked for him to be called. By their reasoning, I should not be allowed to order a glass of wine at a restaurant when my daughter is with me. Does Walmart really think only childless people drink wine?

Minus 5 Stars: After having my phone number for decades and having everything I own attached to it, Family Mobile decided to expire my phone number without telling me about this. In doing so, they switched someone else's phone number to my phone. After hours on the phone w/ their "customer service" they've explained that I haven't had my phone number since 10/2017 when I purchased the new phone. They have erased my phone messages plus taken my phone messages off my boyfriend's phone. Now I've tried to take the phone to Verizon to start a new service, but Family Mobile has to unlock my phone, that I paid for outright. DO NOT USE THIS COMPANY! CUSTOMER SERVICE WILL LIE OUTRIGHT AND NOT ASSIST YOU!

Bought a ZTE Pro Max. 2 years ago. 3 weeks after I bought it it stopped working. Store wouldn't take it back. Keep it for some reason. Oh the model was discontinued. Now 2 years later it works just fine. But it's locked. They wouldn't unlock. I didn't have their service for a year. 12 continuous months. Wait - I bought my phone out right. Box says no contract. I was told this information is in the terms and conditions. Where are they located. Inside the box? This is false advertising. Stuck with a $300.00. Bad service all around. This site made me give it a star I would give them none.

Their customer service is the worst. I was lied to multiple times and hung up on twice by supervisors. They say they have no authority to make any decisions to help you. I was on the phone multiple times for hours to no avail. It was a total waste of time. I will never be a customer of them or T-Mobile ever again.

Purchased a kit to activate my phone (4/15/2019) but was refused, in store service. Was told that management doesn't allow them to activate phones in store. Activated phone myself, but service was terrible. Kept going in and out. Now I know why they refused to activate phone in store because they knew there would be a problem getting service. Money should have been refunded but they told me that once kit is purchase there's no refund. People DON'T PURCHASE this service unless they clean up their act. Going back to Straightalk. I live about 3 miles from Walmart and service is even worse. Most of the time there's service at all. I guess that what I get for trying to save a few dollars lol.

Walmart Family Mobile is using the T-Mobile network which already has too much traffic on it as it is, and that's the least of the issues one will face. The biggest issue is: most of the representatives, with a rudimentary vocabulary, sound like they are from India and will not let you finish saying you have to say. Unless, you solicit the help of a supervisor or manager, it will be arduous to accomplish anything. I was unable to use my hotspot for days because, the system did not restart my availability. After spending approximately 3 hours on the phone with them; instead of fixing it, one of the managers told me that there was an outage in T-Mobile's towers. I contacted T-Mobile to establish the veracity of her statement; T-Mobile said they were not aware of such problem and that everything was fine on their end... That is very unprofessional and deceitful at best!!!

After paying my bill to reactivate my service and spending nearly 5 hours on the phone, two additional trips to Walmart to get my payment applied to my account. I ended up being 2 airtime cards. I added them to my phone's and I still don't have service. This is day 2. Now I can't even call 611. It tells me to wait for the pending transaction to go through in about 5 minutes. Then ends the call. It has been 4 hours!

Walmart wouldn’t fill my eye drop script and I have pink eye. I’m on Medicaid and I have 1 pharmacy (Roberts) that Medicaid fills my scripts at. But it was Saturday and they were closed so I went to Walmart, to pay Cash for my eye drops. Not only did they refuse to let me get and pay for my script, they said they called Medicaid and told me that Medicaid said that I couldn’t pay for my eye drops either! **! First no one is in the Medicaid office on Saturdays to even talk to, second, who in the hell tells someone that they can’t pay cash for their script! They caused me to have pink eye longer with no meds! I will never even shop there again! The pharmacy is unprofessional!

I renewed the service plan this morning. I have had the phone 30 days and needed to renew. Purchased a card AT WALMART, renewed plan and phone did not work. Tried for two hours to contact customer service. THEY DO NOT HIRE ANYBODY IN THE UNITED STATES OF AMERICA. When dialing 611 I kept getting Honduras and then another South American Country. They stated that they see that the plan was renewed but their system could take 4-6 hours to update. At this point I determined I would just go buy another phone with a different carrier but no refunds are issued. The customer service was terrible. I made a mistake by utilizing this Mobile Service and will not do so again. I feel that Walmart obviously is trying to hire low wage workers outside of their own country to "call center" problems regarding the phones. NOT COOL.

Woke up this morning to a new phone number that I did not ask for. I been on the phone with these people for over an hour with absolutely no resolution. Now they’re telling me I have to wait 24 hours to see if my phone number is still available. I said, "That’s not acceptable. It needs to be fixed immediately and I need to credit because this is a huge issue for me." My kids can’t get a hold of me. My job can’t get a hold of me. Now my phone is asking for a new IDs and everything else. I have to be connected to Wi-Fi to use it. Horrible customer service. Horrible.

Had high expectations but it was not that good. I wanted something with great products in it but turned out, it came with dollar things which are not of good quality. I will surely not recommend it to anyone.

I have made five unsuccessful trips to Walmart to try to transfer over to the Family Mobile plan. Each time that I tried to purchase the Galaxy 7 for $99 with activation the store was unable to activate the phone due to the system being down therefore I had no choice but to choose another carrier and I am now paying twice the amount of money than I would have if I were able to purchase Walmart Family Mobile.

I have been getting the unlimited talk, data plan for about one year and a half. They are not true about unlimited because once you reach a certain point on the data they cut your data service off. Now unlimited don't mean limited. It means as it says unlimited. So how can you say unlimited. When there is a limit to how much data I use on a unlimited plan. Not fair. Be true to your wireless plan.

T-MOBILE WHO RUNS WALMART FAMILY TOWERS ARE SCREWING ALL VERIZON. Had trouble WITH MY GALAXY S6 ORIGINALLY a VERIZON PHONE which had been in use on the T-Mobile system for several years. It lost cell towers. Went to repair shop they put in new antenna. Still would not acquire cell towers. Tried activating with a new SIM card and phone number through the 800 number. New sim card system adding a new number to my main account. Internet for a family so decided the customer support would activate it. All the lady would do is tell me my phone would not work on their network because it was a Verizon phone, so she would not activate the SIM.

I have been with Family Mobile for a number of years, paid my service every month even with my data nor voicemail working for the past two months I hung in there due to the affordability, but after being stuck in a traffic jam for 2.5 hours with no service and GPS would never load due to service bar being no existent I said enough I am switching. Purchased a BYO phone through AT&T, now Family Mobile will not unlock my number. I have been told 5 different reasons one rep stated my phone is not compatible, one rep said it may take up to 24 hours one rep said it wasn't locked... This is my phone I paid for it and they are paid in full I don't owe them a dime, to do this to a person is completely beyond my reasoning and something has to be done... I have a meeting set with my family attorney this evening... because this is unfair and I'm not going to stand for it.

I called and was trying to add a new phone to an existing line, and after a 3 hour call they couldn't add the phone and took off the existing and then couldn't added it back on. It took my son getting online and adding my original phone. VERY UPSETTING LOOKING FOR ANOTHER COMPANY!!

I wouldn't even give them a star but I wouldn't be able to leave a review if I didn't put one. Do not I repeat DO NOT WASTE YOUR TIME OR MONEY! I bought two phones for my kids and my first purchase I tried activating the phones and they would work. Customer service told me to take them back and return them because they were basically lemons so I did and exchanged them for another phone and brand. Got home. Only one worked and the other didn't receive certain messages and calls. Mind you my son only has 8 contacts in his phone. Called customer service once again and they went through the whole troubleshooting thing multiple times and also asked me to make sure I know how to dial out that I need to use a 10 digit number like I'm dumb then they called the phone and it went through. After that they didn't want to help anymore because the phone call they made to phone went through.

I went to port my number from Boost Mobile to Family Mobile and Family Mobile charged my mom's card 30 dollars and take down all my info and says Boost Mobile denied the port and gives me no explanation why. So I go up to Boost Mobile store and they tell me they can't access my account because it's been ported over to another company so I go to Family Mobile store and they tell me they can't port the number because the account is closed.

Walmart Family Plan stole my money. We disconnected our phones but we denied a refund for the money we had already paid. After a long call with multiple customer service representatives who barely spoke English we were told that we couldn’t get our money back or reconnect the lines to expire up to what we paid for. They are thieves.

If I could give a negative number of stars I would. Do not purchase this service. You will be utterly disappointed and left all alone. I purchased an LG Rebel. The only thing I like about the phone is that it has a lot of memory for applications. However when you set the screen timeout to 1 minute to 30 minutes never fail it always times out at 12 seconds.

If I could put zero stars I would. I went to add a new phone to a current line, and the customer service agent messed it up by adding a new line to my new phone. Now I have to wait 24 to 48 hours for an IT agent. They suck. Walmart is so ** cheap. They would hire cheap scam artists overseas to handle their customer support instead of letting me talk to someone that speaks and understands English. ** them... And if what I said is against your TOS then you can speak to me personally.

I have a very great deal on home phone service ($18/month) with which I am very happy. Due to a disability and other issues, I don't have a great need for a cell phone. I don't have much of a life and don't get out much. I chose Family Mobile for primarily use when I travel once every couple of months for doctors’ appointments in a town 100 miles away, usually for 3 to 4 days. I bought the cheapest phone they offer and use the $24.88 plan. I don't use voice very often, but have never had trouble with signal or quality of call. Being old school, I use a laptop instead of the phone for data needs.

SIM card and 39 plan great with 14 GB... but added 10 International calling and that's been a fiasco. No like... 6 days of trying help lines, chats, emails, phone calls with absolutely no results... Transferred up the line like 10 times in 1 call. No help whatsoever!

My texting messages are not supposed to be from Google. I fell for them and provided personal info. OMG. The hackers trick you and if you are not aware send your info. Stay with a reputable telephone provider. Pay big bucks but save your personal data from crooks. I reported to credit bureau and federal government on fraud alert. This company through T-Mobile is not secure enough to prevent this problem. Buyer be aware.