Consumer Complaints and Reviews
Purchased two smart phones. One at local dealer iPhone4 and one at Page Plus Cellular website HTC. Problem with first phone - phone pass codes, data, accounts were NOT DELETED by previous holder of ** phone number. THIS NUMBER THAT CAME WITH PHONE WAS A NUMBER ALREADY IN USE BY A ANOTHER INDIVIDUAL. Sold to ME in this condition. Could NOT be activated. Still not activated and out of my money of phone cost. Contacted customer service said, Page Plus Cellular not responsible for dealer mistakes. Dealer went out of business same week.
Problem with 2nd phone - purchased phone online at Page Plus Cellular. Received phone and called customer service to activate said - remove cover, battery and sim card. Problem - sim card was already installed in phone!! Directions on sim card container stated to be installed at time of activation. Required several seconds to remove BECAUSE one corner was already broken off. Activation cancelled. Support ticket to request replacement sim card at N/C. Said I will have to purchase brand NEW phone with warranty. Factory at fault as they installed Sim Card. Phoned customer service 3 x's NO HELP. Language problem. Frustrated with this company - Page Plus Cellular. TWO PHONES and no activations!!! PLEASE HELP!!!
STAY AWAY FROM THE BELOW COMPANY: I am posting a recommendation that you stay as far away as possible from this company. They are a Verizon reseller with a prepaid and theoretically less expensive, easier service. They are a disaster. Customer service is a pitiful excuse for service and in violation of laws regarding portability of lines, they hold you phone number hostage if you want to leave the service. STAY AWAY.
Horrible Customer Service - Stay Away! A year ago my job required me to change pager service. I notified, in writing, Page Plus. A year later they have sent me to collections. They claim that they never received my letter. Moreover, they made no allowance whatsoever for the many on-time payments - having never been late with a payment to the company. It is disgusting that a company would treat people this way. It appears from the many other reviews that I am not the only customer to receive this level of treatment. Again, please consider very carefully before you give these people your business. I know there are not many options out there for pager service - this one will be the least favorable.
I began purchasing a SIM card for a friend that would fit their new phone. I DO NOT have an acct with Page Plus. I use Straight Talk (this review can go towards theirs as well!). I was checking out and wanted to see the difference in prices for standard and expedited shipping. I choose Expedited and when I got to the last stage, where every other website I've purchased anything should and will have pricing with shipping included, expecting to see a grand total of charges to review before completing the order; I was left with only one option going forward. That option was to finalize order. Granted, I'm still looking for the shipping price and grand total of my order to verify. I DO not use Page Plus so I'm new to the site.
After seeing no other options except reviewing my order on the previous page that only clarifies the price of the SIM card and noting "expedited" shipping as my preference, I clicked the "finish" button to proceed with my purchase. I had a bad feeling I was not getting a chance to review any pricing for shipping and simply going blind paying for "expedited'" shipping. I was correct and to my dismay the charge was $29.99 and no details about delivery time or carrier! So now I'm irate because I can buy the same card for $15 from a dealer or order from Wal-Mart with free shipping. I immediately found customer service contact info, cringing because I went through a situation with Straight Talk's "customer service" and "refund department" (I don't think the refund dept exists, but that another nightmarish story...).
I called Page Plus and of course I greeted by a Pakistani with shoddy English with authority to issue refunds! I get passed along a couple of times to the "refund" department and was told I couldn't get a refund on the SIM card. I became a bit mad and demanded a refund since the order wasn't even processed yet, it's only been 5 to 10 mins! I got hung up on! It was getting late and I didn't feel like fighting with them that night (it took 9 hrs being on hold with Straight Talk to get a refund!).
So waited for the following morning to call. Guess what? Right, another Pakistani saying I can't get a refund! I told her the checkout process is total b.s. and that I, and she, had never purchased anything online with being able to review shipping prices and seeing a grand total before commuting to a purchase. I got hung up on once again! I immediately hit redial and I was finally talking with someone with good English and processed my refund, I assume. "3-5 business days", she says, but I'm not so sure.
I'm making arrangements to dispute the charge so I don't have to go through the aggravation of dealing with these people for weeks waiting on a refund that may or may not be credited. Page Plus Cellular and Straight Talk have the worst customer service I've ever experienced and they should return the jobs back to English speaking employees and hire people that do more than answer a phone and put customers on hold!
My experience with them wasn't bad until I got a smartphone and started using their data plans. I had heard many complaints about their automatic payment service so I decided to purchase online "cards" every month. They send you a confirmation email when you buy a card but not when you've applied the PIN to your phone. Also, if they don't apply the PIN to your phone, they don't let you know that you've been switched to their cash payment plan. So even though I KNOW I applied my PIN last month they claim I haven't. I owe them so much in cash payment now plus they've reset the due dates (which used to be on the 21st of the month but now are the 7th because I had recently bought a new card, unaware that they hadn't applied the previous one).
They refused to set things right and when I complained about their lack of notices they said, "We don't do that", so they simply don't let you know when they're changing your service. Stay away from this company, they will do what they can to rip you off. They don't even list their headquarters online to make it harder to complain about them with the Better Business Bureau, but eventually I found it (9700 NW 112th Avenue, Miami, FL 33178), unless they lied to me about that, too. I had to contact customer service to get it.
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As a client, I have the right to receive a receipt after paying and because I use it in my tax return. I usually get it by email when paying online. This time there was a tech problem in their website, I couldn't pay online so I paid by phone but I haven't received an invoice sent to my email. I chatted and they said "sorry we can't email your receipt from the chat system" so they gave me to call the customer service. I called and explained my issue. The lady was so mean and stopped talking to me when I told her I need the receipt. I was talking to myself although I could listen to her move on the phone.
I called again and asked to talk to the manager. She transferred me to a guy who was telling me that he can't give me a receipt as it was paid from the automated system. So I told him "so because your automated system didn't email me my receipt, I'm asking you to do it." He became RUDE and wanted to explain to me that as long as I dealt with the automated system, so I must take the receipt from the automated system. So I told him "the automated system is just technical. I need someone to talk to and you represent pagepluscellular.com and I really need my receipt for my tax returns." He just kept saying "no one can give you a receipt." For that reason I must search for another place to pay my bill or just change my carrier.
For your own sanity stay away from this company. They have great prices, but the hassles and the UNBELIEVABLY AWFUL CUSTOMER SERVICE FROM THE PHILIPPINES is not even close to worth the hassles. I am in Mexico for vacation for a month and have no service options down here, and they just upgraded their software which cut off my voice mail. So I cannot retrieve my voice mail, and cannot tell anyone who will leave a message that their message won't be heard. The incredibly frustrating customer service people just keep repeating back everything I say, over and over and over and over! Do you get the point. Just earn some more money and go with a professional company! You will save a penny here, and lose a hundred dollars in time! Please don't do this to yourself!
Only use this company because I use an old flip phone from Verizon and they are the only ones that will take my phone. They are based in India and customer service is awful. They don't speak English well at all. They keep cutting me off even before my due date. There is nowhere you can update your credit card info. so you have to wait to be shut off and then they will take the new info. Coverage is ok for FL but on a recent trip to Hawaii I couldn't use the phone in LA or Hawaii. You ask why I stay with them? Easy. I'm a retired male stuck in 1987.
Page Plus Cellular company sucks. I have only been a customer for a week and this has been the worst experience I've had to deal with as far as a cellular company goes. The staff are very basic and have pretty much no clue as to what they are doing and Technical support is absolutely of no help. I have always been able to text regardless of the phone company I've been with, but for some reason with Page Plus, I can't and they have no clue as to why. Please do Not use this company.
Used to be a great company. Now the customer service is going downhill. When I made a phone call to the customer service regarding account credit, the lady put me on hold and then chat with another agent (I can clearly hear their talk in the background). After ten minutes hold, I asked what was going on and she said, "I cannot help you and need to transfer you to another department." Of course you cannot help me, you were not doing anything during these ten minutes! When I complained, she pretended not hearing me and kept asking "Are you still there, I cannot hear you" and then hung up my phone. Worst customer service I ever had. That lady should be FIRED!
Website is a little clunky and even after you pay they still remind you that you only have 1 day left, other than that they are very good. Overall Page Plus is reliable as they do use Verizon towers, does drop out at the house from time to time but no service works that good in our area.
On Dec 2 2016 I purchased 4 SIM cards from Page Plus Cellular after checking that my phones were compatible. I attempted to activate each phone with Page Plus Cellular on the dates that each phone ran out of service from my previous provider. Paid $60.79 for service and activated phone #1 on Dec 8, paid $60.79 and activated phone #2 on Dec 15, paid $60.79 and activated phone #3 on Dec 16, paid $60.79 on phone #4 on Dec 26 but could not activate due to Page Plus online activation server problem.
Upon contacting Page Plus Cellular to correct the concern I found out this was the beginning of a nightmare with the worst cell phone company I've ever dealt with. Page Plus Cellular told me that I needed to pay for a plan before they would activate phone #4 in which I had already paid for the plan. They would not activate phone #4 even though they tracked that I had made the payment on Dec 4. On Dec 28 I finally asked for a refund back to my credit card for phone #4 since they would not activate it, they stated the service had already expired (No way a service expired that was only 2 days old and never activated). They finally agreed to refund my credit card after finding out they didn't provide any service for a service I paid for.
Dec 29, service stopped working on phone #2, called Page Plus Cellular and once again was told that the service on this phone had also expired. After arguing that the service started on Dec 15 on phone #2 so there's no way the service could have ended I am now told that the phone is no longer compatible with their service. Although they previously stated the phone was compatible and it worked perfectly fine the 14 days it was on (before they stopped the service that is), now all of a sudden it isn't compatible. I asked for a credit and was told I would not get any, "But" if I have a compatible device to transfer the sim to they would turn the service back on, hmmm.
Dec 29 lost approximately $31 worth of service on phone #2 since I supposedly no longer had a compatible device. Back to phone #4, asked about the refund for the Dec 26 for phone #4 in which they never activated the sim or provided any service for, was told that I would see the refund to my card in 3-5 business days. Jan 4, 2017 still no credit back to my card. Called Page Plus Cellular again and they stated that they see the request but the person I had talked to had never sent in the request. Was told that the request would be sent immediately and I would see the credit back to my card 3-5 business days. January 13, 2017, still no credit back to my card. Called Page Plus Cellular, once again they state the service for phone #4 had already expired even though they never activated the sim or provided any service.
After telling them again that they never even activated it to even use the service I purchased on Dec 26 they stated they had already credited the money back to my credit card. When I asked the date that they credited it back they stated Dec 31, 2016. This company never credited back any money and I basically lost $91.79 in services that was never provided. In the process of disputing the charge through my credit card company of $60.79 on Dec 26 in which Page Plus Cellular falsely state they refunded.
It doesn't make sense to me. This company could have made so much more from me by providing a legitimate service in which they would have received $243.16 a month, instead they chose to rob me of a month of service @ $60.79. My phones have now been moved to a different company, was a Page Plus Cellular customer for less than a month. After reading reviews I see why. Beware of Page Plus Cellular, they are by far the worst cellular company I've ever encountered.
Been with Page Plus since July 2016. I have had to call customer service every single month to make my 4G work again which is beyond ridiculous. If you have an iPhone and accept updates from Apple they will not tell you you have to download a new profile after certain updates unless you call. Other times the excuse is you have to call for them to manually update your 4G data when suggested measures don't work. You will not get an explanation of why this is needed at all. You don't get reliable anything from these people without complaining.
This month I lowered my plan on auto pay on my account at their website and shocker it did not upload my payment to my phone but it's showing as a charge at my bank. No phone service because of their error but they took my money! I will be calling them and very likely looking elsewhere for service. It's just too much work and unreliability every single month.
No service but charged by min for dropped calls. Put money on account by pin -- China or Isis didn't apply cause service date not up but min up? Wtf... Had to take a quick course in Chinese arithmetic to communicate with the rudest ignorant communist **. Then I explained in Chinese how I don't have the signal I used to when I became a customer 2 years ago. Now the only service I get is dropping calls like they hot!!! And she say "if phone calls you got service!!" I'm going all American even if I got to talk through a cup and string!! Go Trump. Go bring America back!!! Boycott all communist and Mexican everything and ship everyone who don't agree with it straight to the 3rd world before we are the world of nothing.
I've never been so dissatisfied with a company like I am with page plus. I paid online like instructed. The data was never loaded onto my son's phone and they claimed no refund can be issued. This company is a huge rip-off and their staff is worthless. They got their money, what do they care.
Just transferred my phone number from a different provider. Paid 75 bucks and they deleted the account somehow. Called #ccare to talk to someone and they said to call a different #22890 and it said cannot activate. Bunch of IDIOTS!
Made 2 payments on 11/06/2016, one was for 44.45$ which I was credited for bill period 11/06/2016 - 12/06/2016 and 58.00$ which I was assuming will be credited to my account for bill period 12/06/2016 - 01/06/2017. Called customer service, was hung up on twice, the third time I actually got a supervisor and he told me that my money had just disappeared. Can you believe that? Your money disappearing? These people are unreal.
When your phone is working, when your billing is going as planned, when there are no problems, the service is fine. But when problems come (and they will), the customer service is HORRIBLE. My time on hold with them HAS to have been over 16 hours. You can talk to 4 different people and they will tell you 4 different things. The final blow - I switched to another provider and contacted them to stop my Auto Bill Payment. I got billed the following month. I contacted customer service who claimed I was never on auto bill pay and wasn't billed and said I may have used a different website. I copied and pasted the entire receipt email where I was billed - which stated my name, account, THEIR website name, said I was on Auto Bill Pay, date AND time, payment method, invoice number, transaction ID and authorization number, among MANY other things - they told me there was no record of it.
This is only one incident. As I tried to port my number to my new service, they made it difficult. And SEVERAL other times, dealing with customer service, I waited hours on hold then got thrown from one person to another, the first 4 or so wouldn't know the answer, then finally someone did - after wasting 2 hours of my time. Run... run away... run away fast!!!
We have been Page Plus customers for about four years. Originally we ported Verizon phones over, and recently I bought an inexpensive Android phone from Page Plus. Service has been good, prices are great, and I've had better response and shorter wait times with the Page Plus online chats than with Verizon. I think I even called once, and got through faster than was typical with Verizon. There are three negatives: 1) Our iPhone 4 didn't have the same voice mail functionality as on Verizon (those phones went back to Verizon finally, for that reason); 2) Page Plus doesn't offer a plan for tablets; 3) Once we were traveling in Roosevelt, Utah, with two Page Plus phones, a full-service Verizon phone, and a pay-as-you go Verizon tablet. The Page Plus and the pay-as-you go Verizon did not function on roaming, while the full-service Verizon did.
Was a customer for three years. After two years, the auto-refill system would not work. See other reviews for that issue. I then had to pay manually every month, but not a dealbreaker for me. Recently, their online and phone payments are automatically rejected, even though the pending charges are frozen on the bank account for a week. Called two months in a row, had to hold for at least an hour and finally was told it was the bank reject the payment. Then called the bank and they said the pending payments are there, but there is no hold on my account. Round and round we go... called Page Plus back and they stuck to their "it's your bank" excuse. The end... of Page Plus, that is. In conclusion, would you try to sell your own services to customers that could not pay you? Of course not, that defeats the rule of business, but you sure could make some coin by holding onto their money for a week!!
Intermittent text and data issues were the last straw.
My move back to the National carrier was actually a pleasant experience, taking a fraction of the time and dealing with pleasant professional people. I am amazed they are still in business, the price differential between Page Plus and my new National carrier (same network) is not that great. In my experience with Page Plus you get much less than you are paying for - even at their lower rates!
Terrible customer service who eventually hung up on me after giving me the full run around and refused to answer questions. Basically, Page Plus used all of my data this month (1 GB) for an internal 'profile update' to which I did not know about nor agree to, but they insisted was 'very important'. And they insist that they cannot do anything about it nor give me a credit to my accounts. Not worth the savings any longer and will be moving our accounts to another provider.
TERRIBLE COMPANY, COMPLETE LACK OF CONCERN TO RESOLVE CUSTOMER ISSUES. As a customer, I have been very patient and diligent in exploring all options to contact them, and giving them number of chances to resolve my problem. Turns out to be a waste of time. Recently, Page Plus merged with TracFone. Since November 2016, my data has not been working (more than one week as of this post). I contacted them by phone but all they do is go through a sheet of recommended steps and are not knowledgeable of the issue - turn off phone, remove sim card, turn on phone, etc. Largely these are call centers located in Asia, and they don't know what they're doing. If you demand supervisor or level two support, they put you ON HOLD and no one answers. I've spent hours via this route and it's pointless.
Chat support - you have to contact them as soon as they're active in the morning because after just 30 min to one hour, they're "too busy" and chat becomes no longer available for the rest of the day. You can't even be on queue - it just is no longer accessible. As far as my problem is concerned, they reset something, it worked, but minutes later, it stopped working; this happened on two separate sessions. Of course when you try to get back, the chat is no longer accessible, so you have to wait for the next morning to contact them again. IT'S RIDICULOUS. I find it almost comical how lacking their support and concern for issues their customers have.
Of course, there are no refunds when you're prepaid, even though an important part of the service isn't working anymore. I will be closing this account and moving to another provider (sim card already on the way) and charge back my credit card, as they offer me no other alternative. Companies such as this doesn't deserve your money and all they'll do is waste your time and effort - stay away.
We have had Page Plus for years! YEARS!!! Pay the bill on a Tuesday and the whole entire account vanishes from their system on Thursday! Saying the same phone we've been using for a BUSINESS is no longer eligible for their network! Refused to port the number to another device! Refused help in any kind of way. Each rep out of the 10-15 I spoke to all good a different story! They are oblivious to their own operation and if the employees don't know now I'm sure they'll soon find the CEO on American Greed! All of our business paraphernalia have the same number plastered all over it!! And all they could do was say sorry I understand?? THE LIES!!
Our company is at stake due to the negligent within a company and the idiots that answer the phone after an hour and a half wait just to hang up on you with the cockiness that will drive you nuts! This is the absolute worst company I've ever had the misfortune to deal with. The lowest of the low and there is absolutely nothing anyone can do! On top of Page Plus not having our number. No other company can port the number due to it being inactive on its original account!!! 9 years doing business with the same number and Page Plus gets to decide our fate??? No! This is not the last they will be hearing from US!! So unethical!!!
Their customer service has really gone downhill since I became a customer 4 years ago. If I can find an alternate service provider, I will go with them. I was happy with the service until recently, when their system started failing to auto renew my plan. I called today with a simple request: please put payment through (it was supposed to go through but did not due to a system error on their part). I just want to give them money and have them give me service! Very simple! But apparently that is too much to ask.
On my first call, I was going to be transferred to a supervisor, but the guy hung up on me. I called back and waited on hold again, and was transferred to a "supervisor", who then put me on hold to "research" the issue. He put me on hold for over 20 minutes without checking back in. I could actually hear noise from the call center in the background, and I kept saying, "hello, are you there?" but I got no reply. Finally at 34 minutes into the call, I hung up, very angry at this point. THIS IS NOT THE WAY TO TREAT YOUR CUSTOMERS. Shame on you Page Plus for hiring employees who have no desire nor ability to provide even the most basic level of service and courtesy. I am no longer going to be patronizing your business.
I've been a happy Page Plus customer for years now. In fact, I just bought a phone from them I liked at a decent price. All was well in my world until... Until I call up to deactivate the phone I've been using and activate the "new" one I just got from them. They would not activate it because I was (and always have) used a plan where I add minutes as I need them. Basically, I spend $25 and it's good for 120 days unless I use it up and have to get more early. Well, that plan is why I switched to Page Plus. Nothing was even hinted at when I chose the phone I just bought that would lead me to believe I wouldn't be able to continue on as normal with it. But, wham! "Oh, that phone you bought is 4G capable so, you have to go onto a monthly plan or we can't activate it." NO. I'm not with Page Plus to have a plan like that.
I was not told, and nothing on the site as of the time I bought the phone even gave a clue this was going to happen. As if that's not enough, guess what, I also had one sent to a client and it hasn't even been delivered yet. So, guess what sort of mood I'm in now. NO! I will not be forced onto a plan I don't want or need. I asked the last person I spoke with to just look and add up all the data I have used since I became a customer. Hint, it's practically nothing. I use a phone as a phone... that's about it. But, what... I can't have a nice phone if I'm not willing to pay multiples of what I need or use? NO NO NO. That's much worse than bait & switch. You advertised the phone on your site and I, your customer, bought the phone. You don't do business like that in the United States I live in. I was perfectly happy and often recommended Page Plus to friends, family, clients and this is how they repay me for my kindness. Yeah, NO!
I like the phone service when it is working. However, it rarely works. Every month for the past 4 months I have had to call and contact customer service because my "auto" reup plan will not reup by itself. This past time I have tried for 3 days straight to contact customer service via phone and chat. They put me on hold for 2 hours only to tell me "sorry all of our representatives are busy". After they finally did answer all they told me to do was just to restart my phone. This did not work, so now I am on hold again for over an hour and the online chat has been saying it's busy assisting other customers for 3 days straight. I am getting really pissed! VERY dissatisfied with the customer service!!!
I purchased a used cell phone for my nephew back in July 2016 off of craigslist. After verifying the ESN # was good, I activated the phone under Page Plus Cellular. For over 3 months everything was fine. Then on October 10th, I re-up'd his plan which was the $55 Unlimited calls and text plus 5GB of data. Three days later the phone is acting really weird. He can call and text some people but not others and can't use the data at all. I called Page Plus Cellular to see what was going on. After over 40 minutes and being shuffled around to 3 supposedly different departments (of which I'm still very skeptical that I wasn't just shuffled around to 3 different people), I was finally informed that the phone that we had successfully been using for over 3 months, had been reported stolen.
I asked the customer service representative what date it had actually been reported stolen, but was told that they couldn't tell me that, but unfortunately there was nothing they could do about it. I then asked about a refund on the re-up price, but was informed that because we had used 360kb of the 5GB of data, that we were not eligible for any refund, not even a partial. I then asked to speak to a manager upon which I was told the representative would see if a manager was available. To which I replied, "Are you going to put me on hold and then come back on the line and tell me a manager is unavailable at this time because they are busy helping other customers?" To which the customer service representative repeated, "I will see if a manager is available."
After holding for another 5 minutes, the customer representative came back on the line and told me, you guessed it. Unfortunately a manager is not available at this time as they are all busy helping other customers... Page Plus Cellular provides 2nd rate service combined with 3rd rate customer support. There are lots of other pre-paid providers out there to choose from that offer better service and better customer support. If this is how Page Plus Cellular chooses to treat its customers, I personally will never use Page Plus Cellular again...
So, I have had Page Plus for a few years now, and overall was pretty satisfied with their low cost payment plans and pretty good service. I never really liked the customer service as they are not 24 hours and mainly just normal business hours. I have the automatic payment plan set up for awhile now, and they started giving you a discount if you have auto renew set up on your account. Example: $29.95 + tax is normal price but with auto refill you get it for $27.00 + tax.
So today for this month I noticed I had no service and my auto renew did not kick in. So I called Page Plus and asked why my auto renew did not activate. They said they were having system errors, so I could make the one time payment to get my service back. I said "Sure no problem", and "I am going to be charged at the discounted rate for auto renew correct?" They said "No, because that is a promo only for auto renew." So I replied, "but as the customer I did my part and have auto renew set up, how should I be penalized because your company is having system errors?" They said there is nothing they can do, and have to charge me the non-discounted price. (This was a supervisor by the way).
So, I object saying that is not fair, and seems unreasonable, to advertise a discounted price on plans for having auto renew set up, then telling customers "you can't receive that discount even though there's nothing you did wrong and we are having system errors". She just continues to repeat herself saying, "Do you want to add your plan to your account?" She becomes very rude when I say no, and eventually hangs up the phone on me. I never encountered any customer service ever hanging up the phone on me in my adult life of 22+ years. This leaves a very bad taste in my mouth of this company, and I will be looking for other company similar to Page Plus, like Cricket.
I went to use my phone today and found it wasn't working and said my bill wasn't paid. I had signed up for their auto refill. I called them up and after an hour I was told their auto pay system had failed. The only way to reactivate my phone was to pay the full price. Then they want to reenroll me in the auto refill plan but won't refund the difference in price. They made a mistake and charge me extra for them to fix it. When I asked to speak to a manager they said they would transfer me and hung up. Look elsewhere for phone service.
Page Plus Cellular Company Profile
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