Page Plus Cellular Reviews

I have had Page Plus from many years. The past several years the service has deteriorated terribly. Every time I send an automatic payment, it is not applied to my account properly. My phone and data service stops. Requires me to try shutting down and restarting my phone or having to call their customer service line so that I have a phone and data. I am done and we'll take my business elsewhere.

This company is a complete SCAM. They have double-charged me one two months ago and this month said my payment didn't go through as I look at the purchase on my mobile banking. Smh... PLEASE AVOID!! And the communication skills of the reps are horrible.

I've had Page Plus for many years but about a year ago things started going south. *On my Pay-As-You-Go account: I started not being able to make calls or send texts, but I could receive calls and texts. No one was able to figure it out. Purchased a new SIM card per Customer Care advice. It did not work. Had to change from Pay-As-You-Go to a monthly account. Things worked again, until this month (Sept 2024).

We moved our son with Autism to mint cellular. They are so much more affordable. When we spoke with Mr. ** to unlock my son’s phone and transfer his number to mint, he said “can’t do”. He indicated you have to be a Page Plus customer for 12 mos for them to unlock. We have been customers for the same phone number since October 2020 and always paid on time!!! When, I asked Mr ** and again Allison, what was our start date for Page plus. They said they are not allowed to tell that, that in order to unlock the phone, we would have to pay $300. We had to go purchase another I phone to get service! Can you imagine someone with Autism waiting for days without his phone, to get this straightened out????

I paid for an activation of a compatible phone on Page Plus Cellular's website. After entering the IMEI number of the phone being activated, the phone failed to activate Page Plus service. Customer service says that I cannot get a refund because I do not have an account. This is fraud. Avoid Page Plus Cellular.

STAY AWAY from this provider! Nothing but problems. If I could give them zero stars I would have. Terribly incompetent, when I tried to switch to another provider they kept transferring me to a deadline. I don't know if I will get my old phone number from them. STAY AWAY!

Seems like my review is like a lot of others. Even though I have the auto refill, my phone goes dead almost every month. I have to call them and try to get their customer service clowns (who barely speak English) to understand the problem. Never used to be this way. Definitely only use a credit card for the auto-refill. At least you can dispute any charges with your bank.

I was charged twice for refilling my phone and I disputed one charge with my bank. Now they're telling me that I have to pay for it again. I talked to three people within the last two weeks and they said they cannot transfer me to a supervisor.

I'm a PagePlus customer for last 12 years. Now quality of their service is deteriorating. Though we are on autopay, they have charged my credit card, and their system has been showing order history of payment, they without any prior notice just disabled my number. This is really inconvenient and disturbing as you can't call and use data for urgent need/GPS. This was happened twice, last month and this month. They said the same reason that they have an issue at their end. If this happens again it sounds like I need to switch to other provider after 12 years because this is happening repetitively and this is very problematic.

I have now had to talk to the customer service person to get my minutes applied that I was charged for. My other issue is that the customer service persons are NOT native English speakers so I have trouble understanding them.