Page Plus Cellular Reviews

Picked up my phone and could not make a call. Called customer service and explained my problem, as I am on automatic renewal. The first person said she would check, and then I was disconnected. The second call, I got a guy and explained that I was on automatic renewal. He said I had no service because it expired today. I explained I had automatic renewal. He said once again, the service expired today. I explained the problem was not on my end, but their end. He said he could set me up for a month. He then said he could set me up on automatic renewal. I explained I was on automatic renewal. He said he could set me up again for $3.00. I went along with it to get my service back. I have to look for a different service as this has happened about three times. Poor Company to do business with.

Customer Service is a joke. Takes hours to resolve issues. I've been hung upon multiple times with no return call despite giving a call back number and issue had not been resolved. There are no supervisors as far as I can tell. They put you on indefinitely, I'm assuming because they think you won't want to waste more time for nothing.

I had to pay in person today. Because the Metro I go to looks like it tried to get robbed. Anyway, I'll make this fast. I paid my bill of $83.20 and paid with $100.00. I got the bills back, but no change. I told the girl I'll go get .20 for the dollar. I'm not giving away money here, no matter how small the amount. Unless it's going towards a credit for next month. I gave her .20 and told her this is a small bus towards robbing people. I work very hard for my money. If something like this happens again, I'll find a new phone company. Even the customers next to me were looking at me funny. But it's my money. Any way to scam someone, people find ways to do it. Shame on you Metro for allowing your employees to do this!

I have been a long time customer (6+years). I recently upgraded from the $39.95 to the unlimited service. I made the switch at the end of the billing cycle as advised. Paid the $54.95 for new service, only to still have the other payment automatically drafted out of my account. I was assured that the drafted payment would be returned to my acct. After 1.5 months of waiting & 4 phone calls trying to get it resolved, they still refuse to refund my money! Now I'm forced to get my bank involved. Their customer service SUCKS! PagePlus y'all need to do better! With the complaints I'm seeing, this is predatory practice & y'all need to be sued!!!

We've had as many as 4 family members on the pay as you go plan going back over 15 years. Our kids are grown and responsible for their own phone plans now, so it's my wife and I paying $10 (actually over $13 with all the garbage added on) for 120 days of coverage. I absolutely love this company. 1. Verizon network. Pretty darn good coverage. 2. you can actually call and speak to (real heavy non-US accent, but that's fine) a real person. Does the problem get solved the first call...? Maybe, maybe not, but it has eventually always been solved, 3. price has not budged in 15 years. Sure the total price of a $10 card keeps creeping closer to 15, but that's not PP fault. &

I've had Page Plus for several years and the coverage is okay I guess, but if you encounter any issues, you're screwed. I recently bought a new phone through their partner website which is a direct link from their main website. They sent me a phone that was locked to a different Carrier and unusable with page plus. After several calls with Tech Support, I have gotten nowhere. Save yourself the time and money and go with an American based company.

This by far is the worst cellphone service I've ever had! I would advise people to just go to Verizon or T-Mobile because Page Plus isn't reliable and the customer service sucks! I'm surprised they've been in business thus long.

I have had Page Plus from many years. The past several years the service has deteriorated terribly. Every time I send an automatic payment, it is not applied to my account properly. My phone and data service stops. Requires me to try shutting down and restarting my phone or having to call their customer service line so that I have a phone and data. I am done and we'll take my business elsewhere.

This company is a complete SCAM. They have double-charged me one two months ago and this month said my payment didn't go through as I look at the purchase on my mobile banking. Smh... PLEASE AVOID!! And the communication skills of the reps are horrible.

I've had Page Plus for many years but about a year ago things started going south. *On my Pay-As-You-Go account: I started not being able to make calls or send texts, but I could receive calls and texts. No one was able to figure it out. Purchased a new SIM card per Customer Care advice. It did not work. Had to change from Pay-As-You-Go to a monthly account. Things worked again, until this month (Sept 2024).