Walmart Family Mobile Reviews

Had trouble activating a new SIM card through the internet for a family member, so decided to call customer support to have them activate it. All the ignorant lady would do is tell me my phone would not work on their network because it was a Verizon phone, so she would not activate the SIM. I tried to explain many times the phone was a late model unlocked phone and would work on any network. She just refused to listen. Finally went back to the internet and was able to get the SIM card activated that way. They can charge cheaper rates because they use some cheapo call center with folks reading some page in a manual. You'll have to decide if it's worth it. Me, I'll stick with paying a little more for Verizon. So far I have been very satisfied with their customer support. If one person can't help me, they will find someone who can.

Bought a replacement phone for my Walmart Family Mobile service and it was defective and couldn't get open the drawer that contained my SD chip. I called tech support (HAHAHA) to see if they could activate the phone and they told me to take it back to the store. It was the LG Premier. So I went back to the store and the had to get someone to pry it open to get my card back and gave me another phone. Took it home, tried to set it up, no dice this one was defective and the SD card was stuck in this. Called tech support again and told them this is the second phone and they said that I should take this back because he did all the step to activate the phone on my account.

After making my payment every month for $54.52, at the Walmart money center. Paid with cash, today after making payment, I'm sent a text saying “to keep my service on I have to pay another $ 2.49, which I’d have to go back to the Walmart money center to pay, plus payment fee. After calling customer service, and being put on hold and each time they play the game of pretending to check your bill and returning every few minutes to tell you to hold on, then they say they are switching you over to sales who may be the only one to help. Only to be hung up on after spending 30 minutes one call.

SCAM ALERT!!! SCAM ALERT!!! So I purchased an "unlocked" phone from Walmart. 1st of all it the ad said nothing about it being a Verizon phone, 2nd it did not come unlocked (which was the whole purpose), and 3rd it didn't even come from Walmart (which it stated). But Walmart is getting the wrath because they are allowing their own customers to ripped off and because it was Walmart's site that I bought it off of.

I paid my bill on November 25th and it’s not December 8th and my service is shut off!! Every month I go through some problem with payments every month!!! I wouldn’t recommend Family Mobile to my worst enemy. They are the worst and I mean WORST to deal with!! Do not get service through them!!! I will be filing a lawsuit and taking them to court for robbing me numerous times! They are a joke, a scam, rude, won't refund you, rob you, steal and lie. They should not be in business. What they are doing is not only rude and messed up, it’s illegal!!!

I've had a horrible experience. I do not usually do online shopping but decided to give Walmart a shot. But the worst of my problems began with using my app. I have been double charged on my ideas and I now found out that the mug I ordered and paid for is nowhere to be found. It was for pick up today but Walmart just transferred me back and forth to tell me they can't help me, only online can. I want my money back and my mug.

Our family selected this carrier for economic reasons, but that was a mistake. We experienced service issues from delayed texts to MMS problems and phone calls that would come in with no ring. These were not phone issue but carrier issues - since switching to a different carrier on the same network we have not experienced the same issues. Our biggest complaint - Customer service is abysmal. Majority of call center employees were rude and never fixed our problems. They also love to place customers on hold - our last call was placed on hold for 3 hours and no one ever picked up. All in all - cheap plan and clearly - we got what we paid for - not much...

Today I went onto the Walmart Family Mobile site to make a payment for services. When I got to the account information screen I found another person's credit card and address populating on the screen. I was transferred 3 times speaking to Amel, two different Maria's then put on to a recording to file a claim. While the recording was looping I called again and asked to speak to a manager. I let him listen to the recording that Maria placed me on and advised him of the issue at hand. After 40 minutes of Kahn checking on his end he could see the information that was populating on their site but had no comment on who made those changes or how they were changed. This is my last conversation with Walmart Family as they sub out the tech service and billing overseas to low information people. If you are looking for an inexpensive service please research and don't make the mistake I made. Stay away from Walmart Family Mobile.

We have had problems for the last 2 months. My account somehow got technical difficulties on their end. I couldn't pay for all my phone lines at the same time. I was told when I called customer service that I would have to pay for all 3 lines and one line would be a month ahead of the other 2. If I wanted to just pay the 2, I had to drop the already paid phone off the account. Lose my multi-line discount. Pay. Call them back to ready the other line. Now my cost is based on the screwed up prices. Customer service really doesn't "hear" you when you tell them what the problem is. No credits or refunds. Just fed up. Looking for a new phone company.

Their billing screwed up and getting it straightened out is a major hassle. They don't speak English well, and give you the run around to different "departments." You get what you pay for and their customer service is horrible. FAIL!

I changed my wife's plan to have more data. They charged me twice that month once for $72.34 and for $83.51. Every time I call them they tell me they will refund the $83.51 but I never get it. I finally got fed up with them. I'm stopping my draft and finding another carrier.

I accidentally purchased and the extras pack instead of the one gigabyte of data that I wanted. At the time, they were both $9.99. I did it online and made a mistake. I called customer service several times. I was given some email address and emailed them about my problem. I either wanted a refund or just the one gigabyte of extra data. I could not get any help and was finally told point blank, "too bad. We're not going to do anything about it."

My phone quit working for no reason at all. First they said I was behind on payment, so my son made another payment and the phone still would not work. Then they told me my sim card did not match the phone, even though it was the sim card in the phone when I bought it. They sent me a new sim card, it still did not work. They said they would send out a replacement phone, yep they did, but for a different provider, Simple Mobile. They cannot transfer it to Family Mobile.

If you want a phone that steals your privacy via system that uses YOUR data allotment to do so, look no further. Have what fun you can configuring it into a useless feedback machine before burying it in Sam **.

I was convinced by the in store rep this was the best service and cheapest. After he convinced me my phone only needed one of their sim card kits for each phone in my family and the 100 dollar service card I was ready. This was so far from the truth and after finding out it wouldn't work I returned all of the stuff unopened in less than an hour later. But they refused to refund my 100 for the card even though it hadn't been used and the PIN was not even scratched off. The salesman never pointed out the small print on the back that said no refunds. So I lost 100 on this huge mistake. Never trust Wal-Mart or their week sales people, they rarely know what they're talking about! This is why so many hate Wal-Mart, their customer service sucks and is extremely lacking.

I started out with this company in 2013. Once they switched over to TracFone I've been having billing issues and the customer service sucks. I truly can say I hate them and the lies and deceit from the reps aren't worth the price. No one could tell me how a bill that was printed and due on the 24th changed from $68 to $100 on the 22nd within me logging into my account two hours apart from one another. I spoke with many reps and told one manager I know for a fact that you can't change a bill that's already printed and two days from being due from one price to another. Even said look thru my billing history and pull my account and you will see all my details.

I would never refer anyone to this company, given the problems I experienced with customer service. The customer service staff with this company are inexperienced, to say the least. After spending over 40 dollars to switch plans, which I was told my phone was compatible and buying an activation kit and a phone plan, I was told my phone was not compatible to switch to their mobile network. Not to mention, spending an hour on the phone with customer service representatives and being transferred to four or five individuals during the call. Long story short, my money and time will not be compensated. I would never refer anyone to this company.

No issues with the phone or internet service through the phone. My kids have mentioned they sometimes don't get my text messages until a day later though. My biggest complaint, and one I did not research enough or know about ahead of time, is that there is no mobile hotspot available through my phone. This is a big one for me that I took for granted was included with my phone purchase. I do not remember seeing anything that would have told me differently. If I had known, I never would have signed up. Still better than Boost Mobile with whom I was with beforehand.

When I first started services with Walmart Family Mobile (WFM), the company and process seemed easy. There were no contracts, but we still benefitted from monthly billing. That changed to the worst services ever seen. That changed about 2 years ago and has been a monthly nightmare. It is now a prepaid service, and if not paid at the demanded moment, will result in interruptions in mid conversation.

Just wish I could put up the screen shot of the conversation with the Philippines. Wow not even in the USA. That's our problem. We need to come together and get those companies out of here. I said I recorded the chat that I had because the guy was being a ** and once I said I recorded this chat he said he doesn't consent to it. BS. I can do what I want ** and did just to prove to everyone that Family Mobile is a scam. Take your money and give you ** service and no help or your money back. Let's get them **. Let's make a case against them.

I bought an iPhone SE through Walmart Family Mobile, changed jobs in the same service area, and my phone no longer worked inside the buildings where I now worked. I thought that I bought my phone. I paid for it in full at the advertised price, under the offer of "no contract", but this was a lie. The terms and conditions NEVER told me that the phone was "locked", NEVER explained what "unlocking" means, and NEVER even mentions what this obscurely-defined "unlocking" means until the very end of the "terms and conditions" of use.

For some unknown reason me and my son have a different brand of phones, a Samsung and a Blu, we are both on the same family plan and we both experience text missing from other phones. For example if I text my son 12 messages he only gets 8, if my work texts me 20 messages a day I only get about 15. I try help from customer service with no results, they suppose to be experts and they don't know why. I think I need to change carriers. Walmart Family plans by T-Mobile was good years ago. Now they suck.

Family Mobile will take your money and run. You buy a brand new Family Mobile device and refuse to unlock it. They say it is a "NO CONTRACT PLAN" when in fact there is a contract... but not in writing. Oh no. You won't know that there's a contract until you go to get the device unlocked. Then suddenly BAM there's a contract on the device. Watch out! They will screw you in a heartbeat! Do NOT believe that they don't have contracts!

I just got off the phone with these ** and I'm soo pissed off. They don't even speak English... Do not get a phone with them. They'll just rip you off on data and your bill. ** them. I told them to disconnect my phone. I'm going somewhere else.

All cellphone billing and technical problems are sent to the Philippines. I just spent 2 hours trying to manage a problem with uneducated individuals in this country. There are no contact numbers in the USA that can actually manage the technical problem. I was given false information regarding the compatibility of a new phone, that is now incompatible. I am being told now the phone number is not active, yet I have paid for it. If Walmart wants to have a mobile plan, they need to maintain the proper technical support personnel to handle the problems, not get the cheapest way possible to deal with mobile issues.

I've been a My Family Mobile customer since 2012... and I'm so far thrilled with the service... the cell phone service, that is to say. As with most other cell companies, customer service is going to be a bit lacking, as they DO outsource calls to someone who obviously speaks English as a second language. Thankfully, I've had exactly three instances in the last six years that I've had to do this. The first was in setting up a second line for my wife, the second was in setting up a third line for my son, and the third was in replacing me and my wife's old, old SIM cards to the newer, updated ones (the old ones worked, but they were getting worn out and didn't support VOLTE or WiFi calls). That being said, these calls to customer service weren't entirely painful... just slow and prodding. They got the job done, though.

I have had me and my three children on Family Mobile for 3 yrs. I switched off Sprint because we added our children and had heard Walmart HAD a good plan. It worked great I was recommending it. Both my children had iPhones and I had brought a Samsung then purchased an LG. 4 months ago I switched to an iPhone. No issues. We have used the $30 plan and received the discounts for two additional lines.

I've been a Walmart Family Mobile customer for about 5 years now. I've never had a problem up until recently since TracFone has taken over their service and billing information. T-Mobile is still supplier carrier and they're fine. But I've had billing problems warranty problems that never get solved by TracFone. Their customer service Representatives barely speak English. Their help desk is located in the Philippines from what I understand. When you talk to their managers they give you a run around and skirt the issues. They have a contract with LG Electronics to underwrite their warranty and that's total fallacy.

Purchased cell phones from Walmart, within a week added airtime on Family mobile website. Payment processed, showing both in my family mobile account online, and from my bank account. However, 7 employees at Family Mobile can’t locate payment. Extremely disrespectful staff, hung up on by refunds department, spoke to manager in customer service with no help. Escalated to corporate, I was advised this would be investigated and I would be contacted within 24 hours, didn’t happen.

The only good thing about Family Mobile is that T-Mobile provides coverage for them and never had an issue in most areas where I expect to have coverage. However their customer service side is awful. I went over my allotted 9GB of data for the month and bought 2GB extra at 10$ each. It was a price I was willing to pay. However my service never got restored from 2G to 4G. After several calls over a 3 day period their response was that I've consumed 3.36GB of data since going over... Which I know is not true. My phone has a built in data usage and it read 9.8GB for my current billing cycle. When I text USAGE to 611611, the automatic Walmart Family Mobile system, they respond with 9.85GB. Never Purchase Their 1GB of Service Add-On. After 6 years of service with them and 3 lines. I'm looking to upgrade and move on.

In February of this year, I paid my phone bill for 4 lines up until January 2019. Everything was going smooth until the 3rd week of June when I received a text message to pay my July bill by the 14th. I call 611 from my phone and ask why was I receiving this message when I was paid up to the end of the year. The rep. after about 25 minutes of searching said that he apologize and that I shouldn't see that message again. The next week I got the message again. Once again I called back to customer service. This time I was told did they did not see anywhere on the account that I paid up until the end of the year. I said to the agent, "Well lucky for me that I still have all my text message that gave me a confirmation after each payment was posted online."

I've never had any issue with this T-Mobile offshoot (now with TracFone). Anytime I have to call for anything from tech help to bill questions, the reps (while somewhat hard to understand...) are always polite and helpful. The service coverage is wonderful. I get service in my Cube where others on the bigger carriers don't. I really feel for the other reviewers who've had such problems. I have all 4 family members and my wife's parents on this service and we couldn't be happier. And it's frickin' cheap!!

I have had to call customer service on several occasions due to my poor phone service. Nobody there understands English, therefore nothing is ever fixed. I can never complete a conversation because my phone always disconnects with the person I'm speaking to. I tried to connect with 911 10 times in a row last week and every time I tried I was immediately disconnected. This by far is the worst phone service out there, I'm tired of paying $58 a month and not being able to use this phone! Seriously this phone service needs to be discontinued!

Bought a phone and starter kit, to add my daughter a line on my account. They couldn't even add the line, they said I had to wait until my service ends then add it. They charged my bank account almost $60 to active this line. Then they said they didn't charge me, after speaking to approx. 6 different employees. So I had to file a dispute w/ the bank. It was horrible, spent 3 hrs on the phone w/ Family Mobile and nothing was done. They need training for something. Not a happy customer, going to be looking for new service when mine is up!!!

Though I bought my iPhone SE outright and did not use financing, Walmart Family Mobile refuses to unlock my phone. They will tell you there’s great coverage in the Anchorage area, but this is false. I am able to send text messages, but cannot make calls or use Internet browsing. Additionally, the customer service agent was dismissive and disrespectful. I bought my iPhone in the lower 48 States for $250 4 months ago. It is essentially useless now as I have poor service and cannot have the phone unlocked. I now use GCI and have been satisfied.

My prepaid phone monthly service plan is from 1st to 30th each month. I originally had 20GB of data for over 2 years, but Wal-Mart changed it a few months ago to unlimited. Since then, my internet has been slower, half my apps won't open properly and if so, won't stay connected. On June 20th I accessed my account and it showed a data usage of 1953 GB from June 1st to June 20th. I called Wal-Mart Family Mobile and they said that the settings were off and told me not to worry about the usage chart. That it means nothing. Well, we all know that when you reach a certain limit of GB, your internet slows down. Wal-Mart and T-Mobile, I feel has manipulated my data. I need justice here.

I was no longer able to make phone calls (calls drop after few seconds). It turned out to be the SIM card. Went to Walmart to get another SIM, they gave me the wrong one. Called Family Mobile with bunch of customer service reps who you can't understand ONE complete sentence from. One rep confirmed that another SIM will be delivered in 1-2 days, second rep said the process will take 5 business days. Third rep said they can't send SIM because they don't have it. So this PIECE OF ** company in this day of age allow their customers to be down for a week or with no solution at all with a bunch of customer service reps who speak FUNNY language I can't recognize!

My phone number which I had for 7 years was changed when I increased my data plan. The representative didn't say anything about changing my number nor did I request that it be changed. I could write a book about what happened next but the bottom line is they won't give me back my original number. They claim the other "Department" they check with stated it couldn't be retrieve yet previously was told it was possible once they sent me a new Sim card (which they did). My original number is available due to the fact that they hold them for 90 days. I was on the phone over a hour and the last floor manager I spoke to was giving me the "Department" excuse and I could hear laughter in the background. This whole experience has been disappointing to say the least - they made the mistake now they make the excuses.

SCAM!!! PLEASE DO NOT JOIN THIS COMPANY!!! I've had Family Mobile for years. The last month has been an absolute nightmare! I have never seen a company that will take your money without authorizing it. First off, I ran out of data and wanted to upgrade to the 1gb for only 9.88 since my plan was going to renew in a week. Long story short they charged my card THREE TIMES without my permission. I called and got a ticket number and was assured I would get refunded in less than five days. 2 weeks later I have not received my refund. I called them. I was told I was not getting a refund. I argued with 4 different representatives. Each one would say I would be transferred to a manager. Each time they hung up on me. Today my phone data and calling just stopped randomly.

I had cellphone service from nearly all the carriers from Verizon, T-mobile, AT&T etc with varying levels of results. I came to realize that what phone I had made a bigger difference than the carrier. That is, if there isn't any problems with reception. The only problems I had with this service I have now is lousy customer service. I get the same reception, clarity and overall performance with Wal-Mart Family mobile as the other name brands and the cost is considerably less. Funny thing though, when T-Mobile took over Wal-Mart Family mobile I did notice a slight drop in performance. Small but notable. Who would have thought?

Tried one more time to speak to another rep and she actually listened to everything I said and AGREED with EVERYTHING I had been saying except my mistake that I paid $54.16. I paid $53.94 on 4/20. She credited my account for the month of June and corrected my account info so I NOW have unlimited data. I wish I got her name. She is the only one who LISTENED and didn't give me attitude like I was a deadbeat who didn't pay her bill trying to get free service. Thank you whoever you are! Let's see what happens next month tho...

This is a narrow focused review about iPhones only and wifi calling. Service rep was very good, and got a little frustrated, but we worked together fine. After talking to Apple support also, I found out that ALL iPhones do not work with Wifi calling feature. It is not the sim card. I do not understand why this is a problem and FM does not support Wifi Calling. It works for all droid phones, even the cheap $20 phones work. So I think FM should make a policy change and make this happen so that all iPhones work with this feature. So if you use this feature and want an iPhone, think twice as it will not work.

Gave the hospital this number because of a relative in the hospital. Went to Walmart to renew the plan and bought a service card. They had no problem stealing my money but wouldn't activate the card. Despite 30 plus minutes on the phone the only thing these imbeciles could do is open a ticket and in 48 hours resolve the problem. Despite telling these bafoons that I have a family member in the hospital they couldn't give 2 ** about it. They gave me the BS thing about thanks for choosing Walmart etc and never bothered to fix the problem. TracFone all I can do is give your thieves the middle finger!

I have two phones through them. They took payment of one phone out of my bank account and when I called to get them to let me pay for the other phone they said I had to pay for both phones. So they want double for one month. I have called repeatedly about it and they refuse to fix the problem.

My wife and me have cell phones from Walmart on the Family Mobile Plan. My wife's is the main number on the account. We pay about 102.00 per month for both phones. That is a good deal for two phones but you get what you pay for or do not get good service. I am complaining on the phone I use. We pay the Family Mobile on the 1st of each month. On the 1st of April my wife's phone sent a message to say the monthly bill is due and was 59.00 and then my phone bill came up on my cell stating we owed 102.00 for both the phones like it should be. She paid the 102.00 for both phones and her phone worked but mine has not. So for the whole month of April I had no service. My wife was out a lot and I had no way of getting ahold of my doctors or to schedule appointments.

Call on April 15, 2018 to report that I could not dial out or receive any call since April 14, 2018. I waiting for the tech to investigate the problem. I was told my sim card was damage and they would send me one. I gave the tech my mailing information including my apartment number because I live in Apts. I felt that was very important the apartment number. He said I would receive it in 2 days which I thought was strange because he said it was being sent through the postal service.

If I could give this company a negative amount of stars I would. The only reason it even has one is it made me select one. They are rude unprofessional. They lie. They have the worst phone and internet service anywhere. It takes forever to load an internet page and their phone calls are constantly being dropped. Their excuse for everything is, "Well our company doesn't allow it" like it doesn't allow you to use the hotspot that is programmed on your phone according to them because they don't have the technology. Really!!! When I activated the phone I could connect to the hotspot but pages wouldn't load. I called then assuming there was something wrong that yet could fix.

The customer service agents at Walmart Family Mobile are so unprofessional, rude and clueless. Spoke to one Dan today: 04/04/18 (refused to provide last name) today about a data issue on my service. He was so rude, it was unbelievable. He just left the conversation for several minutes and came back asking inane questions. He practically kept doing that till I gave up and hung up in frustration. Well it's Walmart, right? If you guys can see this, call your workers to order. Terrible service...

I called Walmart's My Family Mobile to get my LG Stylo 3 Smartphone, which was still under warranty and purchased from Walmart replaced, as it was defective. They said they would send me a return box and immediately after receiving my returned phone, they would send me my replacement within 3 to 5 business days. They received my phone on 8 February 2018. I am still waiting for my replacement on 26 March 2018. I called several times to inquire as to why I hadn't received my replacement phone and was lied to each and every time I called. I just received a CHEAP "knockoff" phone, that I have never heard of, listed at $49.95 to replace my $186.00 LG phone. I called them and again was lied to. "We'll send you a return box in 3 to 5 business days."

This company is a complete joke and waste of money!!! The service is rare and the phones are cheap! Customer Service can't help you do anything but pay your bill because they only want your money! There are way better pre-paid services out there that cost the same each month.

I just had a great customer service experience with Walmart Family Mobile. I just bought a new phone and was very excited to make the purchase, but was disappointed that my current SIM card was too large. I was afraid that I would have to BUY a new smaller card and worse yet, CHANGE MY NUMBER! I then contacted My Family Mobile, via instant chat, and was helped immediately by Jovan. I explained the problem and then Jovan put in an order for a smaller SIM card to be sent to me free and my phone number would remain the same. I am one happy customer.

I called to cancel 2 of 3 lines that I have with this company. The woman spoke to (Flor) was rude. I advised her to change her tone of voice or put a supervisor on the line. She corrected her tone at first then went right back into nasty. I then requested AGAIN for a member of management. This P.O.S. started pushing buttons in my ear!! I proceeded to record the call and advised that I was doing so. After 2 minutes of this I hung and called back.

I have had Walmart Family Mobile for 6yrs. Since they switched to Tracfone I can no longer tether, no grace period for paying anymore and can't picture share anymore or barely works. Absolutely disappointed.

I’ve been with my Family Mobile since 2013, phone service and customer service has gone downhill since. Call my Family Mobile because they double billed my credit card and discontinued one of my phone lines. Called in and the first person I talked to ask me to please wait while my account information was pulled up and during that time, he was talking and laughing with someone in the background, and never got back to me. I called back and got some else; she was unable to help and I asked for a manager, she placed me on hold, 40 minutes later still no manager. Fed up with my Family Mobile; while on hold started looking for another cell phone provider.

I had using Walmart Family Mobile for several years, with very little complaints, as in the beginning I was impressed by their customer service on the few occasions I used it. Then Walmart switched to TRAP-PHONE. I dropped my unlocked phone in the lake while fishing, needless to say I was very angry at myself for doing so, I paid $400 for that phone. Luckily I always have a back-up unlocked phone, so all I needed was a new SIM card. So on the way home I stopped at Walmart and I was informed by the Walmart associate that they no longer sell individual SIM cards since they switched over to TRAP-PHONE! I explained that I already had an active account with them. The associate then informed me that in order to replace my SIM I would have to purchase a new phone, but I already have a phone I exclaimed.

I don't understand how they are in business still. I've been getting 0.24 Mbps download speed internet for 30 days now and their STUPID customer service reps (so called higher level tech-support) have no clue how to fix the issue. What I'm asking for is for my phone to be unlocked so I don't have to deal with these idiots of Walmart Family Mobile service!!!

Ok the reason I went with Family Mobile in the first place is because they were T-Mobile which T-Mobile is an ok phone company but over the last year they have been horrible. First thing I noticed was the fact that they took away the hotspot which I used when I was out the house and needed to use my computer. Now they are making me jump through hoops just to pay my phone bill. Also I have dropped calls a lot. Internet now moves slower. I'm thinking very hard about saying???Cause TracFone isn't the company I wanted to be with at all.

I am so incredibly frustrated and disappointed. I am a long time customer, several years. I called to pay my bill today and was told they no longer accept payment from bank accounts?? After about 2 hours with numerous reps, who do not have a clue about what's going on, they would not even give me a two day extension so I could pay with a debit or credit card. No prior notification from them that anything had changed! One very upset customer right now!!!

I purchase a kit from Walmart, because they said it’s powered by T-Mobile and it has a good service. Adding a refill is terrible. I purchased a refill through T-Mobile directly but adding to the sim is a nightmare. Every time I call they direct me to TracFone, other network and Walmart Family phone. When I finally been connected to Walmart family phone there is no option on how to add the refill that I already purchased from T-Mobile and there is no option to talk to a representative. This is a very frustrating and poor customer service product. I don’t understand why T-Mobile was drag into such poor quality service.

This is the worst service Of any company I've ever worked with. I'm suppose to be on a family plan with my son but every month for the last three month I have had to call to have either my sons phone reactivated due to a glitch on your end and no one can give me any answers why. I've be disconnected on several time when my question could not be answered. I am very unhappy with the quality of customer service I have received.

Walmart Family Mobile systematically deleted voicemails of my deceased relative that I was continually resaving. When calling Customer Service, there was no sympathy for being unable to retrieve and no compensation offered for this tragic error! Service is cheap, you truly do get what you pay for! Don't choose this service!

This company doesnt give a ** about your time, money or the way they treat their customers. Piss poor customer service, constant hoops and runaround when trying to get a refund. It's been 4 months! And still not a check in the mail.

After 6 patient months, I'm done! It saddens me that I am forced to give this customer service nightmare one star. That's one too many. As has been mentioned before, since TracFone stepped in, each and every month, I get disenrolled even after signing up for auto renew. Every month I go through the sign up process. I feel stupid for sticking with them for as long as I did.

My 86-year-old, hearing impaired mother relies on texting to check in regularly and has had this plan for about 4 years. However, a year and a half ago she moved and changed the number in her new city. There have been many problems with some of my texts (no images) reaching her and she'll get some message saying "downloading content..." that never stops. Nothing ever loads and we have to delete the message. Sending a photo could really hang things up so we never did that. The most recent hassle is that suddenly, last week, out of nowhere, her phone number disappeared and reverted to an earlier number from her previous city. I called Customer Support and they said they have no record whatsoever or her phone number, only the old one. I asked what could have changed? They said that Family Mobile changed to Tracs and maybe that was it. But they said that happened in May and it's December now.

Absolutely frustrated with TracFone service, customer service, call quality. Everything but the worse part is the customer service. They are not professional in any way. Not knowledgeable about the service and definitely not interested in satisfying their paying customers. Current situation, I paid my phone bill Friday 22, text messaging isn't working. They tell me it's my phone or sim card. Absolutely incorrect. I have two phones on my account and both aren't working. Did I mention they are completely two different phones HTC and Samsung. So I spent the majority of my day on the phone with them (currently on my 3rd call 6:30 pm) still no satisfaction. Losing my service.

I'm so frustrated, I could explode. Walmart Family Mobile charged my bill three times and now I have to wait 6 business days for a refund and that was literally all the money I have for Christmas and Walmart Family Mobile just stole it. This is the most unprofessional thing I've ever had to deal with and no one can help me the entire hour I was on the phone with them. I'm dropping service this is happening way too often where my money was either misplaced or I was charged too much. Goodbye Family Mobile. I will not be recommending your services to anyone.

Dec 1st, my charger for a replacement phone sent by WFM was defective as the prongs for the tip to be seated properly in the phone were bent. I called to have another charger sent. I was told that it would take 24hr to process the trouble ticket and that I would receive it 3 to 5 business days after processing. Dec 10th, the ticket is still processing and I am complaining to customer service because it has been past the allotted time and now at this point, the battery life of the phone has start to degrade (fast charging phone must use fast chargers of that brand to keep an accurate charge due to the chip in the power adapter and the size of the usb cord). They told me that they were going to escalate it and get the charger out to me in 3 to 5 business days.

You have the most worst customer service I've ever encountered! The reps have no idea what they are doing. They do not speak proper English or professionally. The so called manager will deliberately place you on hold for extreme long period of time and claim to be deaf when you're calling for her. They basically make you hang up so the call drop rate remains low.

I paid my bill and I called customer service because I was unable to receive and send text messages and the lady had to wait for her system to upload the information for like half hour to tell me I didn't get service for this month when I just paid!!! Then waited another 10 minutes for her to say "ok I see that you did." OMG! Horrible service! This company is going down due to their horrible customer service...

I was always happy with Walmart Family Mobile for about 5 years while T-Mobile was the carrier and would have rated it a 5 until the carrier changed without notification. I have been trying for months to be able to access my account online to pay my bill online. Numerous phone calls to customer service always with the same answer "We are having problems with the website" but it is never fixed. I was forced to give them my credit card number. I was supposed to get text messages for balance due, or the amount they are withdrawing from my account. But they are working on that too for months now.

I used to love Walmart Family Mobile. My whole family was on the plan and we had excellent service. That all changed when T-Mobile sold Walmart Family Mobile to TracFone. For my phone personally, I only had service for one week out of the month. When we called customer service, they said that I wasn't telling the truth and had service! A month later they deactivated my phone service officially, so I couldn't use my phone at all. We called again and the only answer we could get was that I had no more air time which was a huge lie.

Thanks for the reviews informing me that Family Mobile from T-Mobile has changed to TracFone. I have been a customer since Family Mobile started and wouldn't have know about the change had it not been revealed in reviews. I was billed twice this month so I contacted T-Mobile to have one of the charges returned to me. I checked my banking statement the next day (after being told my card would be credited for the second payment charged) and I was charged yet again. Three charges for one month's service! When I contacted them again regarding the problem, it was like talking to someone who was clueless about what to do to help me. There were very long pauses when I asked questions and the replies were not related to my questions, at all. I agree with the other reviewers. It's definitely time to change carriers.

Dealing with their customer service is a time-consuming nightmare, they're inefficient, incompetent, and negligent. They made unauthorized withdrawal payment from my bank card, meaning they charge me twice for the month of November, within a time frame of two days later, Nov. 4th I was charged $85, Nov. 6th I was charged $117. When I called they told they fixed the problem and I was going to get credit for next month. Next month my cell phone lines were deactivated, after long waiting and a lot of arguments, not until I told them I was going to sue Family Mobile they gave me credit for two lines and activated two lines. The third line was not activated, they kept insisting that I should give them my bank number, if I wanted that line back.

On four VERY LONG calls to representatives that spoke English, but obviously did not understand, I am still without service. They had the wrong phone sent out. In an effort to rectify the wrong phone, they sent out the wrong SIMS card. Every call consisted of "What's your SIMS number? What's ur MI number?" And transferred to a supervisor (not really a supr). Two weeks later... NO working phone. If you are Senior go with another carrier and pay $10 more.

I successfully switched to (Walmart) Family Mobile / T-Mobile. My big kudos goes to all Family Mobile customer/technical service reps for resolving my request ticket #**. I am a happy camper making savings with the FCC's intervention to terminate the service with Verizon (case #**). Verizon Wireless SUCKS!

I called several times to get my phone settings right, they sent me the wrong instructions for my phone. Then I called again and they kept telling me to reboot the phone. They must be really stupid because they did not know what to do, just kept on telling me to turn off the phone and turn it back on, hell even the recording when you call tell you to turn off and then on your phone and they will wait. (Just How stupid do they think we are) When you turn off the phone you disconnect your call then you have to call them back. This company needs to fire the CEO and Managers who run this operation, they are running it into the ground with this poor service. I will be looking to change companies.

After you have left their prepaid service, they will bill you an additional month and pretend it was a 'mistake'. They will pretend to work on a refund and will come up with ridiculous reasons not to provide one, such as an 'error' message received by the computer. They will not provide an ETA for the resolution. Sure, the customer is leaving because he is frustrated and is most likely not coming back anyway, so why not take some money from him right??

I called for customer service today 20 times exact to speak with a supervisor. And she was very rude. On the phone back and forth with them about shutting one of my phones off. They not only talk over you but also are rude. Bad enough these companies are in foreign lands. But to be ignorant to Americans who pay their salaries. They have the worst, rude, condescending people I've ever encountered! I have called so many times. To get help and they hang up or pass the phone game. Sorry you cannot understand us!! We surely can't understand you either. So don't bother with Family Mobile... Phone is good. Customer Service is awful!!!

I have had WalMart Family Mobile for several years now with some issues, but nothing that I usually can't get fixed easily but for some reason this month my bill wasn't what it should have been. I'm trying to explain that I'm supposed to have TWO phones on my bill but all I get being repeated back to me was the price of ONE phone and being told that my husband's phone hadn't came up for payment time (both phones are on one account) under my name.

Been using my own unlocked phones for over two years now. Had trouble with getting internet in beginning but then all was fine until summer of 2017. One out of 5 calls could either not hear me or I couldn't hear them. CSR's and store employees are great and friendly but do not know how to help... Nor fix problems. If there is a class action, I would join.

I purchased a T-Mobile phone from Walmart/Sardis Lane/Charlotte NC in January 2014 and received the poorest customer service ever. The store employee's name is Virgil who rang up my purchase. When I tried to use my phone the same day, my I-net was turned off. I went with a friend to the store and requested that Walmart refund my entire purchase. The cashier did not dare not to. Since then, I have never purchased any phones from Walmart.

We've been Walmart Family Mobile customers since 2014. We've been on autopay since then and NEVER had a problem until their recent transition to TracFone. Since then (3 months) my bill has been incorrect. First I was being charged for an additional line. Once I straightened that out and received a refund for that phantom line I was charged the following month for only 1 line (I have ONLY 2 on my acct.). I called to straighten that out and I was assured it would automatically renew correctly. It did not. I was at work trying to use my phone and I received the message that I needed to call in to renew. I did.

Best price for the way my husband and I use our phones. We actually use them as phones and not as minicomputers. Family Mobile is through Walmart.

The worst foreign pieces of ** I've ever had to deal with. They kept me on the phone for almost an hour then disconnected me and had to call them back just for them to tell me they won't help me at all! I've had this junk phone for about a month and it is controlling it's self more than I am. It freezes and resets my alarm for me. Won't let me move anything to my memory card. Family Mobile employees are very rude. Never again! Don't start phone service with them it will be the biggest mistake you will ever make!

Do not do business with them. Zero stars not offered. I purchased Walmart Family mobile with 4 phones a few years back (over two years). I did not have problems until they were purchased by another phone company. However I paid my bill every month like clockwork on the 15th. After the buyout they changed my billing date to the 12th of the month. I called complained and wanted the date to be the 15th to match up with pay days... This went nowhere. OK, I pay monthly and adjust my budget accordingly.

I called customer service today 20 times exact to speak with a supervisor. They changed the prices again for the 3rd month in a row now. I call in and ask why different prices on each phone when they all have the same plan. No one could answer why. The supervisor did not know why and claimed, "You must have overpaid." I said, "No. I paid what was exactly owed last month." He said, "Well I'm not sure. Maybe it will be corrected next bill." I asked, "So you're saying bill will be different now on 4th month?" He said, "I cannot tell you that till your next bill." This was a good company till they sold out. Now the new company don't know anything about issue you call about not even billing. If you are looking to use this company, DON'T... I cannot believe Wal-Mart and T-mobile are letting this company ruin their Name.

Every month my bill is different. They add $10.00 on my bill or they change my plan and told me I would have to call before my renewal and let them know what plan I want. My calls start dropping, I cannot get no help. They act as they do not understand them on two of the phone number. They do not have no history on them, so I do not know what is going on. So I would be paying $80.00 for 1GB for one phone with a Family Mobile service and it’s suppose to be 3 numbers (line) on 1 account for $67.00 that is with the $5.00 discount for additional line with better service. And I suppose they got the same service because when I call the call drop or they was just holding the phone.

The recent switch from T-Mobile to TracFone has my calls always dropping. Constant bad connections. Repeated bad connections and very poor data speeds. I will be switching to another carrier and I suggest you save yourselves the headache.

Wish I could give "0" stars, but that's not an option. I'm not one to write reviews, but my frustration limit has been reached. I was very happy with Walmart Family Mobile for several years, sharing a multi-line discount with my son. It was a good value and reliable service for me. Since the takeover/buyout or whatever by TracFone, I totally agree with all the other unhappy people here. The worst customer service. Long hold times. Agents who may speak English, but do not understand the language. That has become quite obvious. Assurances that your issue has been resolved, and yet it starts up again the next month. About 5 months now of long, long hold times, "Oh, yes, it's resolved now" just to satisfy you, get you off the phone and it really isn't.

Everything was fine before TracFone took over. Since then, I've gotten nothing but extremely rude customer service people, "supervisors" who know even less than their employees do, extension denials, and general disrespect. Now they have cut my data down to 2G, which is worthless to me. Oh, my display screen says 4GLTE alright, but I only have a 2G connection. It's called throttling, and it's WORTHLESS to me. It wouldn't be so bad if they hadn't throttled it five minutes after I paid for another month of "truly unlimited" data. Now I can't even adjust to the lack of data. I am highly heated and extremely disgusted with this company. Tracfone really ruined a good service. I'll be leaving as soon as possible. I'd advise other people to stay away from this provider. You won't get your money back because they have no integrity. You can get a voice plan and 2G service from anybody, and you might even get good customer service with that!

Readiness sells under different names inc. Family Mobile. Never make payments with credit card or debit card. You cancel your service they will charge you another month and say no refunds. I spent over 90 min on phone and was not going to hang up. I cancelled again and took pic of conversation. Told the guy start running if they charge me again.

I have had Walmart Family Mobile service for years, then they changed to TracFone from T-Mobile and the service is not good. I decided to change carriers as I was not in a contract with Walmart Family Mobile. I had just purchased a phone in July from Walmart because my phone I had with them was over 2 years old and kept going dead. When I went to T-Mobile they finally got my phone numbers ported over and we then need them to unlock my phone so I could use it with T-Mobile. I purchased this phone outright, did not make payments on it and always paid my bill. Walmart Family Mobile (TracFone) would not unlock my phone because I had just purchased it in July even though I had their service for years and did not owe them anything on the phone. I had to purchase another phone with T-Mobile.

On September 24th 2017 at approximately 1:36 p.m. I contact Family Mobile customer service because one of my phones have been so I contacted them to get the phone. I was asking the gentleman on the phone if after the phone will be terminated would I be able to lock the phone where they can't get into the phone and get any of my account information for my card because it's anything like that. The representative then became very rude telling me how they couldn't get back into the phone even if they switch the SIM card coz it wouldn't work and I was like, "Well I just put my SIM card in a different phone a couple weeks ago and it works just fine."

First of all anyone who thinks about going with Walmart Family Mobile DON'T!!! Ever since they switch to TracFone they've become heartless and uncompassionate!!! My family and I are in the process of cleaning up the mess that hurricane Harvey had left behind and is unable to take care of our phone bill until this coming Saturday. I called customer service to see if I can get some sort of extension so that our phones would not be cut off and was told there was nothing they can do about it. I can't even pay a partial payment to keep at least one line on... I am sadden that a company like this which makes millions of dollars do not have the simple human compassion to understand what we are going through!

I have a ZTE ZMax Pro that I purchased through Walmart Family Mobile. Recently the headset earpiece stopped working, so I called customer service to see about getting it replaced because it was still under the manufacturer's warranty period. The first time I called I got a run around saying my phone was on the BYOP program... it isn't. I purchased my phone at Walmart through Walmart Family Mobile... I even had Walmart employees assist in getting it activated.

If the phrases "Let the buyer beware" and "You get what you pay for" ever applied, they apply to the New Walmart Family Mobile! I have been on their plans for years and was always pleased. Since TracFone took over it has been one fiasco after another. In addition to a degradation of call and connection quality, their customer service has become a horror show. Customer service rarely seems to understand what the problem is and on that chance occasion when they do comprehend what you're telling them... they almost never know what to do about it. When you call them be prepared for the voice prompt maze, long wait times, representatives that seem to be speaking a different language, and frequently being hung up on. If cheap is what you want, this is as cheap as it gets. But don't kid yourself, you're going to get what you've paid for here.

I purchased 2 monthly plans from Walmart internet with SIM cards. Long time T-Mobile customer and happy with T-Mobile service but not happy with cost. This Walmart plan promised same service as T-Mobile direct using T-Mobile as their carrier. The service didn't work; the first SIM card used constantly showed "Network Service Unavailable (this never happened in over 5 years with T-Mobile direct)" and text messages would come out garbled with no attachments, and the second SIM would not activate the second phone at all. After 4 days of this nonsense we went back and reopened the T-Mobile direct accounts.

I was deceived by a customer service rep and was told I would not have to wait for service due date to upgrade my service plan. After purchasing Truly Unlimited plan and noticed that it wasn't active I called and was told differently and that I WOULD have to wait till service due date to upgrade service plan. It was a waste of time and money...

They have the WORST service. I have been a loyal customer for 15 years. Always paid my services on time. Sometimes 2 months in advance. Since they are no longer powered by T-Mobile they have been a total nightmare. All I want is my and my daughter's NEW phones unlocked so we can go with a new service provider. They refused. Plus I paid both phones in August for the month of August and September. NEVER GOT CREDIT. They shut both phones OFF even though I showed where I paid both phones in August for both months both phones. They DON'T deserve even 1 star.

I have been with WF-mobile for a number of years. Had good service in the store until someone re-booted the phone and lost all my French vacation pictures because he didn't remove the memory card. Since then, it has been all downhill. They didn't know how to install my e-mail after spending hours of my time. When the microphone failed on my phone, I bought a ZTE to replace it and it was nothing but trouble. Associate said the SIM card was the same size; it was not, so I had to enter all my contacts manually. They are not training their workers to use the technology they are selling. I closed my account and they only refunded 2/3 of what they owed me. I won't go back.

I have a serious problem with the service. I didn't have any problems until I went to visit my parents 3 1/2 hours away but in the same state. I notice that when I reached outside my area code my phone had no service at all. Thinking that it was roaming because I went thru trees, and little towns. But when I get to my parents which is a big city. My phone still didn't work. I called technical support. And she told me since I wasn't in the area code where my billing address was. It wasn't going to work. She insisted that I changed my number to the zip code I was in and change it back when I go back home. That's crazy. The reason why I left ATT was because I work for Walmart and it give you a pretty good discount. But the discount isn't worth it if I left my city. It's a waste of money. I am going back to ATT.

Have had Walmart Family Mobile for over 3 years, and just this month without my permission, my account was changed from pay monthly to auto pay and an amount almost 2 times usual monthly amount was debited to my account. It took 3 calls and over an hour to get someone to verify I would get a refund in 3-5 days. Should have never happened without my authorization, sure hope this is not something Walmart is trying to change when it comes to customers paying for their service.

Received the phone, never worked correctly. Spent $100 on the phone and then another $50 for new battery and installation. This is unacceptable, factory refurbished indicates it will work out of the box. I will never order from them for any item again. Substandard equipment and lies on the website. Very disappointed.

There is no 4G support, coverage is terrible, and when I try to pay online and click the "submit payment" button it brings up a text that says make sure all required fields are filled out. I have filled out every field on the page and it still gives me that text and won't submit my payment. I will not continue service with a company that can't even get their website right. I am moving to Verizon.

I have been with Walmart Family Mobile for 5+ years, and was very happy with their coverage and service until recently. I dropped them today in favor of T-Mobile one after they couldn't get my account corrected. I was being charged $40 per month extra for a line that had no number associated with it. When data plans became less favorable a few months ago, that was the beginning of it. Now my three most recent calls to customer service have left me dissatisfied. I would not use Walmart Family Mobile if I were you.

My experience has been the same as most reviews on here. Service with Family Mobile was really good, a few problems every now and then. After 4 years the last 3 months have been the worst since the switch to TracFone. Slow service, dropped calls, freezing up. No notice that they were switching service and the first month of service billed on 20th and believe you me if you are late you are tough out of luck, they will turn you off. We are on fixed income and get check on 3rd of month. Family Mobile always worked with you to hold off till that day, not these people. They tell you to pay or it will be shut off that day and get it turned back on when you get paid. Customer Service is really hard to understand and they keep telling you the same thing if you have a problem, there is nothing wrong on their end.

I had Walmart Family Mobile over 2 years, recently they switched carriers from T-Mobile to TracFone, last 2 months phone will not receive many calls. Goes to voice mail, can't call many times, line just stops, calls disconnect, customer service can't understand language many times, they tell me they use TracFone towers now and it's the best it will be. I feel Walmart did this on purpose to disband service soon. Speaking with my attorney.

When reviewing the family mobile service coverage map online, I should not have any coverage issues, as it shows coverage in the areas that often go. However, I cannot get coverage is AR or even 10 miles away from my home. It is so frustrating and customer service is terrible and extremely unable to help or understand or care about me the customer and my problem. It cost less, however I have the highest costing plan and continue to have these issues. Got to change carriers.

I have been with Walmart Family Mobile for just about the time they started and up till about 3 or 4 months ago I have been happy with them but, the call service has been getting bad, more and more just no service at all but T-Mobile shows I should have great service. I called their customer service line about 5 or 6 times, they sound like they are out of China or someplace like that, I could not understand most of what they was saying and they never could get things right, they just would say everything is working fine on their side. I had the Wal-Mart people work on and they said more and more people are dropping their service. The way to fix this is to change companies or not to go with them to start with.

I've been with family mobile over 10 years. I called them yesterday never had a problem calling and asking for an extension for a few days and never had a problem getting it until yesterday. They tell me they have changed policy. And no long give out extension. They changed to a new company or something the guy said. But shouldn't the customers know about the changes before just cutting off their phone service. So to tell the less I'm looking for a new carrier. Cause I was really mad about all of this. Since I've been with them that long and it's a problem now that's is some crazy stuff. So thanks for nothing family mobile. I will not recommend this company to anyone again.Thanks for not making your customer happy.

Absolutely the worst service. First they said they would unlock my phone, but they did not. Then they expired a SIM card without my knowledge and had to send another one. They sent a SIM card for the wrong phone. Talking to them is like talking to a second grader. Evidently, they do not care that their service is so bad.

The middle of June my cell service dropped, it was due the 22nd and I couldn't make calls, send texts or access the internet, paid the bill on the 22nd. They notified me at Walmart that they had switched their systems and there was a new way I had to pay the bill, which ok more time consuming but who cares as long as it got paid... Well I still had the same issues on the 4th of July I called customer service. After being on the phone for 2 hours they tell me I needed a new SIM card, went over my name and address 3 different times and a week later when I still hadn't received my new card I called back. Well they sent my card not only to the wrong house in a different town 300 miles away but sent it to someone with a complete different name, didn't even sound similar so I don't know where they got their info from... Anyways they then tell me I had to wait 1 more week for them to send out a new card or go buy a new one for $50 at Walmart.

We have been with either Straight Talk or Family Mobile for many years and have always been satisfied to the point that we recommended them to others often. In the last month our phone service has been a nightmare. I try to make a phone call and it says I have no service or need to connect to Wi-Fi to make it. I go to settings and set it to look for an available network and it tells me there aren't any. Great. Especially in an emergency. What if I'm out stranded somewhere with no network or open Wi-Fi (not secured)? Who needs to do that anytime with a phone unless you're in Timbuktu, especially the Wi-Fi requirement? And if I'm out somewhere and try to connect to GPS, etc. it asks me to also connect to a Wi-Fi. I've never had to do that. You get it through your 4G service. I try to send a text and I get this message that it is sending my text and won't send it until I am connected in some way.

I've had Walmart Family Mobile as a secondary phone for over a year with no problems until last month. The service was terminated because the bill was a couple of days late. I paid the bill and was still unable to make or receive calls or messages. I called to report the problem and they took me through the usual troubleshooting protocol with no results.

I've had service with Walmart Family Mobile for 3 years problem free. I pay my bill through autopay. Nevertheless, my service plan was disconnected for non-payment, and my bill doubled first in June, then again in July. I have one line, but was charged for two. Spent way too much time on the phone getting reconnected. I had difficulty understanding the heavily accented off-shore customer service rep. Goodbye T-Mobile, hello TracFone. What a lousy deal for consumers. Stay away from Walmart Family Mobile. I'm shopping for a new provider. How sad!

I have had my phone with Walmart Family Mobile for a few years. At times it was slow but never gave me much of a problem. I had an LG Stylo and loved my phone and had no issues. Then T-Mobile decided to hand over Walmart Family Mobile to TracFone. When I gave my phone to my relative and bought a Stylo 3 I had no idea the trouble this would bring. Text messages took over 3 minutes to send. My phone number disappeared. I reset the phone then returned the phone for another with the same text problems. I used Facebook Messenger as my text messaging service for a bit with no issues and now I cannot text at all!! I am beyond fed UP with this. I am dumping Walmart Family Mobile and thank heavens I still have time to return the phone and use the credit towards a new phone and a new plan! TracFone sucks! Stay away from anything TracFone!

We've been with them for years now, but recently they've switched over or merged with someone else. Their data plans suck. I don't understand how they changed our plans without informing us. I only found this out because I called because our phones would lag while watching videos or searching the net. I never had any issues, so I only would call to pay phone bills. Now, I'm told that we can't change plans or add more data until our due date. Which sucks because we have to wait until the ninth. They need to offer unlimited data plans.

I have had the worst experience ever with a phone company. I've been a customer for 2 years, but since whatever merger happened, I'm ready to jump ship. My telephone service has been INCORRECTLY disconnected twice since June 2017. I've called customer service, who I can barely understand, and they're misinformed and completely useless. I have a CREDIT that should be applied, so I PAID the difference, AHEAD of time like usual, but somehow my line was DISCONNECTED. I called CS, and somehow my CREDIT is “MISLACED", (whatever that means) but HOW?

Every month when I get my next payment alert, which is normally 20 days before the end date, my data turns off. I have been with Family Mobile for some years now. First Straight Talk and now Family Mobile. I cannot download any photos that I receive via text message. This is a inconvenience because pictures sent via text will expire if not downloaded. I have called several times regarding my data and why it's cut off 2 weeks before my bill is due. The service is cheap but no need to cheat us because of the price. I want my data, the unlimited I signed up for but have still waiting to receive. Come on Walmart. You are rich, just keep your end of the bargain and give me my data. 15 days of data is nothing when I pay for 30 days of data.

I have had Walmart Family Mobile for 4 years. Never had one issue until TracFone took over. May 2017 tried to make a payment. They fought me on it. Then said there was a problem with their system. Was told would get the month of June free for my issue on all 4 lines. Called 4 times to verify this. All representatives all said the same thing. On June 15th all but two phones were shut off. Called back. Guess what. Yep I was threatened by customer service. They said they would shut the other two off for principal. In a nut shell hung up. Called back. Got the right person. Phones were back on. No money out of pocket. Wait there's more. July 2017 went to make payment. Now my bill should be about 156.00. They said nope 88.00. Will pay up all 4 lines till August 2017. I said "no that's not right." They assured me it was okay so I paid the amount.

For two years I've had Walmart Family Mobile (my first cell phone, smart phone). Moved from Fla. to cali. The techs were right on it. Getting my data up to par. The techs were always helpful and understanding. Now the techs from TracFone had me reset my phone. It took out all the info I needed to get Data faster than a snail. Now they're telling me I used all my Data. How can that be when I haven't been and still don't get Data? One time in the past two years I forgot to pay my bill, they either texted me or called me and gave me a reminder not. TracFone they changed my due date (a week earlier). I woke up to no service, no warning, even if they gave a warning I probably wouldn't understand them anyway. As soon as I find another company with live tech help that's where I'm going.

I have had the Walmart T-Mobile Family plan for a few years with no major problems, except dropped calls and poor telephone customer service. However a couple of months ago I noticed changes in the billing and found there had been a merger or something with TracFone, it went downhill from there. June 30, 2017 I received the usual text reminder of the next bill due date, only now it says, "next renewal date" is 7/14/2017 and give the walmartfamily.com address and my account number. On July 6th my phone battery died very quickly and the phone shut off. I recharged it but when the phone came back up I had "Emergency Call" service only and could not make or receive phone calls.

My wife and I do much business at the Walmart store on Highway 64 in Bartlett, TN. My wife and I have had mobile phone service through Walmart Family Mobile for about seven years and have had good service during that time. The prices were low, call quality was good and data speed and connections were okay. I decided to get a new phone since my old phone had stopped working properly when it came to connecting to the internet and data speed. I believe there was some sort of merger with Family Mobile and TracFone and I believe it cause a lot of people to purchase new phones.

Family Mobile charged us for 3 lines for many months when we only had 2. Spent 2 hours on the phone with them and was assured this bill would have a credit. No credit on the bill. Have no trust in Family mobile.

I paid my bill of 20.00 on May 30th 2017 at the Walmart Customer Service. I paid 41.00 which should have been 2 months of service. June 30th 2017 my phone was turned off for non payment. I have called Walmart and been in the store. I have called Family Mobile only to be told that I need to contact Walmart and it is not their problem. I am owed 20.00 or else my phone service back on but I can not get anywhere with either of these places. I refuse to ever pay either of these companies another penny until my money is found. Of course Family Mobile is no help since they are now TracFone. They suck and the customer service is rude and anytime a manager is requested the person who answers the phone says they are a manager. I am now reporting them to the BBB and the FCC and I will not stop until my money is returned.

STAY AWAY FROM THESE PEOPLE! WORST CUSTOMER EXPERIENCE Ever!!! If you don't want to stay on hold for hours or get shuffled through 6 or 7 different people who have no idea what they're doing! Only wanted to activate a cell phone after 3 days of trying to talk to people who hardly understand English. Two trips back to the Wal-Mart to exchange a phone that probably didn't have anything wrong with it because the guy on the line got tired and just wanted rid of me. Caution with this company. BUYER Beware!

I wish I could put a negative 1 star. These people are evil. Do not choose Walmart Family Mobile. They do not speak English. They cannot understand English to help you with your problems. The WiFi will switch to your 4G data completely on its own. Even if you stay in one location all day the carrier switches to your data and uses it all up. If I put my phone on WiFi I want it to stay on WiFi and save my data not have this terrible and sneaky phone carrier do that to me. As of May 2017 all calls that you have blocked for harassment or vulgar language. This Walmart Family Mobile non American owned company will and does have a right to unblock those calls. That's right. Unblock your calls you have blocked. Why? They say that it is not fair for the person calling and tormenting you. They have no concern for your happiness. You can only pay your bill to them and do not ask for any customer service of them.

Horrible. I'm outraged at my last attempt to figure out what the hell is wrong with Family mobile service. I want my money back! Be warned everyone who is thinking about giving this company a try. DON'T! I FEEL LIKE I'VE BEEN RIPPED OFF! I want my money back. I have never in my life felt so stupid for staying with Family mobile. I think companies that take our hard earned money and don't or won't fulfill their contract obligations should be made to or refund one's money! Stealing is against the law and just wrong so I guess the joke is on all of us because they took all of our money and just like that not even three days and yeah I know I have been RIPPED OFF! Don't do it. They are going to rip you off too!

I have been a Walmart family mobile customer for 2 years... loved them, great service, great data, no hidden fees $124 a month for 4 lines. On Mother's Day I received a new phone. I called customer service to have it activated. However after spending the entire day, I'm not kidding, I literally was on the phone being transferred and disconnected for 5 hours only to be told that they needed to open up a ticket and to call back in 24 hours. I called back the next day. Now I'm told that I need to purchases different SIM card because the one I have wasn't working so I did. To my local Walmart I went to purchase a new SIM card.

After reading 500 + bad reviews I laughed. I have been with the provider for 2 years now with only 1 complaint. Their contact people are hard to understand so I usually pay my bill at an unbusy store. Now that Tracfone owns them I may switch though.

Purchased the 6GB plan. Inserted the SIM card into a brand new phone and turned on the cellular data tracker. At exactly 4GB, my internet speed was drastically slowed to the point that web pages didn't load at all. I immediately called customer service to report this issue. Customer svc rep told me: "YOU slowed your data speed when you went over your limit." I asked what his records showed as far as my data usage being over the limit. He couldn't tell me. Because he said he didn't have access to those records. So I asked how he knew he went over my data limit in that case. He repeated the same: "You slowed your data speed..." I then informed him that my cellphone data tracker puts me at 4GB and I paid for 6GB, so why are they are slowing my data down? He had no response, so I asked to speak with a supervisor.

I spent an hour on the phone yesterday for 40 minutes yesterday to just put my mother's line onto my account. I was told to wait for the information to load every minute by the agent for 30 mins. I then wasn't (and am still unable to) able to change her data plan for her line via the site at all. Her line doesn't show up though I have 3 different service paid through dates now. IDK how that's even possible. I called and was on the line for another 30 minutes.

Warning warning warning!! Do not buy or use Family Mobile. My phone will not get service unless I keep it on my wifi through Spectrum at home. I take it off wifi get emergency calls only!! Called customer service several times and same steps taken from different reps no change in service. I get voice mails that show up 4 days later after message left. Phone only rings 1/2 the time. Got to sit still and hold phone still or I go in and out and people can't hear me. Stuck with a locked phone will not unlock phone unless I stay with them 1 year. No way on disability and need reliable phone service. Family Mobile you just lost me as a customer. You can take this LG K7 phone/Service and shove it up your **!! The 1 star you got, your company deserves 0 stars!! Was required to give 1 star to post this.

I have been a customer since 2012 and never had a problem. If I couldn't pay my bill until Friday and it came due on Tuesday for instance for as little as $1 I could extend my bill until Friday. This was fantastic until in May I forgot the date and realized it the next morning to find my phone was shut off, now they used to give you 2 days and a reminder text, apparently that went by the wayside when TracFone took over servicing them which I might add that they never informed customers was going to happen. So I paid my bill and service was restored. Ok no big deal you might think it was my fault after all. Then my husband's phone broke.

Somebody, please tell me how a phone number you've had for over 5 years with the same company just disappears a day after you pay the bill. First of all, I did not know that TracFone bought out Family Mobile. Long story short... lost my phone on the way home from work this morning. Went over to Walmart and purchased a Galaxy. Had problems with the phone saying the SIM card was not in the phone when actually it was. After a conversation with the customer service rep at Family Mobile/TracFone that got me nowhere, I took the phone back up to Walmart for them to try and make some sense of the situation. The Manager of the mobile center got on the phone with the customer service rep at Family Mobile/TracFone and we still got nowhere. The Manager of the mobile center in Walmart said, "Let's try a new phone", so she refunded that phone and I bought a new one.

Do not buy this phone for your child. It apparently is a ZTE 6.0 whatever that means and is incompatible with Google. Meaning your child cannot download any apps, games, or protect her with Google's Family Link. Not worth anything. Awful experience. Plus it's way too big at 4.5in. Highly dissatisfied. When I called to inquire through Walmart's support page they couldn't even give me an alternative way to access the play app or the internet. This phone beyond sucks.

I had my Walmart Family Mobile number for 11 1/2 years. I used my phone all day on Monday. When I got up on Tuesday, my phone said "not in service"??? When I got home from work, I went online to our account, and my number no longer existed, just my husband's. When I called customer service on Wednesday, the 1st rep said they had no record AT ALL of my phone number! How can this be, I've had it for 11 1/2 years?!?! She said she couldn't help me. So fine transfer me to someone who CAN help me. Then she says she's the one that can help me. WHAT??? After 45 minutes of this run around I asked to speak to a supervisor, she said she was a supervisor, so I said I want to talk to someone higher up than her.

I have been in Family Mobile for over two years no problem and then last month during their migration with TracFone it all went down hill and I cancelled my service. I tried call make payment and was told my account was locked up for to migration period and they could not take my payment and guaranteed me that my phone would not be shut off and I could make payment in three days. Well next day my phone was shut off and I could not get it turned back on because account still locked up. I had no phone for 18 days because their system would not unlock my account and be when I finish able make payment and get phone back on the system only recognized three lines and not the main line (mine) so I could not get my number turned on only my kids three lines and I had use one of theirs as my line now.

My name is Beverly **. I paid my bill on last month and they couldn’t explain to me why my bill went from twenty one dollars to thirty something dollars. I explained to them I was on the lifeline program. They still didn’t tell me anything. It caused me to go in overdraft because I wasn’t planning on paying that amount. This month I called and asked for an extension and was told I couldn’t get one on my bill. I was told I could pay it then I told him if I could have paid it then I would but I’m laid off from my job and I could not pay. I never had a problem in paying my bill and I never had this done to me... Your customer service is the worst that I have experienced in my life. Now my phone is deactivated and I no longer want your services.

I have used Family Mobile for two years. They have always been great and affordable. Once they switched from T-MOBILE to TracFone it is awful. I have intermittent service which cause lost calls, texts not being sent, and my battery to drain quickly due to it constantly looking for service. I live in a large city. This shouldn't happen! I will be ending my service as soon as this pay period is over. Do NOT use this service!! Waste of money!

I've been a Walmart Family Mobile customer since July 2013. I've been paying $35 per month (less than $39 a month total) for years, due on the 5th of the month. Last month (May 2017), I signed up for autopay. On May 29th, I tried to log into my account and got a message to call customer service. I called and they reset my password - still couldn't login.

On May 25, 2017, my phone started showing no service Emergency calls only. After many phone calls to WFM, I was finally notified that WFM was sold to TracFone. All my APN settings were wiped out and I was unable to Save them after spending at least an hour on the phone with them instructing me how to add them back. I decided, FORGET THIS! I can't continue to call them, they can't (or won't) fix it and I need a phone, so I set up an account with TMobile. Now Walmart is telling me it could take 2 weeks minimum to provide me with unlocking instructions so I can use my phone somewhere else. I paid cash for this phone and am even one month ahead on my bill because their auto pay system debited my account twice. I'm furious. If they will not unlock my phone, I will be forced to buy a new phone, but at least that will be the final end to the lousiest phone service, tech support and customer service I have ever had. Goodbye WFM!

My renewal date always been the 15 of every month for the last 6 years... Last month I pay on the May 19 and it was an extra 20 fee for being 4 days late... Now this month my phone was cut off on June 12 before my renewal date which is June 15 and can't get in contact with customers service... This company ain't the same. I will never tell people to go to you all.

I have had 3 lines with Walmart Family Mobile since the company started a cellphone service. Recently I began receiving text messages from the company stating I needed to renew my contract on June 13. This really confused me because I had never received anything like this before. When I called the company I spoke to "Mike" in the Philippines and he told me that in order for my phone to stay on I needed to pay $124.91 by the 13th or my phones would be disconnected. I am so disgusted with this company. We will NO LONGER BE CUSTOMERS WITH THIS HORRIBLE COMPANY AND WOULD NOT ADVISE ANY TO SUPPORT THEM.

I switched to Sprint when I found out that Tmobile was going with Tracfone, which they did not tell their customers about. I went into Walmart to have them explain the messages I was getting about my renewal date, etc. I no longer had a contract with them to begin with. The Sprint rep explained the Tracfone change to me, which I confirmed on internet. He ported my number to Sprint, which in itself should have terminated me with Tmobile, they no longer own the number!

My husband and I have been with Walmart Family Mobile since 2013. We have had what you would expect from Walmart/T-Mobile. We have had rough patches with service and financially and would call to get them straightened out with ease. We used to be able to make payment arrangements when we were financially strapped. We were able to pay half now and the other half at a later date. Well since the switch to Tracfone it all changed. They do not do arrangements anymore and on top of that they have now applied a "Renewal" date for cellphone service. Our bill was due on the 14th every month. Which was perfect because we would have had the money for the bill. All of a sudden it's due on the 11th. Which now causes us to go without service for 3 days. Service has been cutting out a lot and have been having trouble with internet.

I've been a loyal WFM customer for several years and have recommended their service to many others. In the past couple of months WFM was bought out by TracFone and that's when all of my troubles started. Suddenly my reception is much worse, my phone was cut off due to non-payment even though my account has been on auto pay for many years and, unfortunately, we also signed on another phone at about the same time the change took place and haven't been able to use that phone for more than a couple of weeks because they said the service hadn't been renewed (even though it was supposed to be on automatic renewal).

Had service for two years and it was not great, but it wasn't horrible. Sim card given was old and would not allow wifi calling from the get go, but I let this slide. For the last several months they have completely destroyed this service and I won't soon forget it when making purchases from Wally World again. Lost data service several months ago during a transition they were doing. Spent hours with several friendly but completely useless Indian tech reps. Had to manually enter the carrier information into the service provider area of settings to even get it to work at all. After all of this the service still runs like garbage (4g is equal to 2g on this network). Will not continue to use a service that provide poor to no service at all. Walmart Family Mobile now sucks. GOODBYE!

They close customer service at 10 central time. I was on phone with tech support and he hung up on me. I bought a new phone from them to transfer my same number and my new phone won't work. I don't have a phone until tomorrow. The T-Mobile towers don't work. Go with a TracFone phone and plan. They use Verizon towers!

My husband's phone has not been working for six weeks. They keep saying they are going send me SIM card, but his Sim card out his phone works in my phone, as his number. I have been calling them twice a week since this started. They still have resolved it. I still have not received the SIM card and every time I speak with I have to explain my situation to them. They are supposed to open until 12 am eastern standard but I have called them at 947 pm, 1010 pm, 11 pm and they had been closed. I have been given case or reference numbers and each time they connect it to my phone and not my husband. There is nothing wrong with my phone. Service has went since the merger or take over with TracFone.

Our family lost complete service June 2, 2017. I can't text or call anyone to notify provider (Family Mobile or Tracfone) of issues and resolve. Can't log in on the myfamilymobile.com site, does not recognize anyone's phone number in family. Not so much "Family Mobile" anymore. What happened? Been a happy customer for over 7 years. Not now. We will probably change providers if problem is corrected by Monday.

My primary issue is their technical support. They have long wait times, but they do offer the option to call you back in the same order as you were in the call queue. I asked Walmart Family Mobile to completely disable my voicemail since I use a 3rd party service. When they shifted their mobile over to TracFone they added back voicemail. I asked their tech support person to disable it again and they said they could not. During the phone call they said 3 times that they would "reset my voicemail". This conveyed to me that the representative was not listening to me at all. I asked that my problem be escalated, perhaps to their software engineering department. They refused. Worse service than ever. The representative was completely unconcerned with losing a 3 year customer.

I have been a customer of 5 years with Walmart Family Mobile and tolerated their poor customer service and have for three weeks now I have attempted to transfer my phone number. I was hung up on by the representative in the lock out department twice. Customer service has lost the request and then has delayed my request for lockout now for 10 days. Customers are leaving this company in large numbers and will continue as long as they provide poor customer service.

Being honest I liked the service at first but the phone I had with them dropped service. I tried over and over to keep service with them but time after time they kept giving me the runaround. They would put me on hold and ignore me while on the phone with me. They have poor service and full of **. I will never go back to them and hope everyone see them for the ripoff they are. I wouldn't recommend anyone to go to Family Mobile period.

Since the "upgrading" of the website, I've started having issues with the call center. My phones work well and the price decreased on the plan, but I have been lied to by 5 reps. After I almost lost my life due to a blood clot, I was forced to go on disability, which means I get paid once a month. I had contacted Family Mobile to see about changing my due date to the 15th. I was told by 5 reps I would be able to once the website renovation was complete. I called earlier this week and a rep said he changed it. It took him over 15 minutes and put me on hold for long periods of time, but he assured me it was changed to the 15th.

I disconnected my phones with Family Mobile in April. They sent me a bill due on 6/1. I called them to make the payment. They said they don't recognize the acct number or phone number. I told them "you sent me a bill and I wanna pay it off". They said they need the SIM card or the IMEI number. I no longer have the phone. I asked to talk to the supervisor then he told me the same thing the previous person told me. I thought I was paying Family Mobile but when I called it said TracFone. I don't trust them at all and can't even pay my bill OMG.

that worked great till 4-29-2017. I paid it and called customer services & told them I did. They said they see they got the dollar and they was cutting us off if we didn't pay the rest of the amount. We are on fixed income and that did buy us a extension till the 1st when I got my check I paid the rest of the bill off.

Had service with Family Mobile for a while now and it's always been issues butnone as bad as this. I got a ZTE ZMax Pro 2 weeks ago, Family Mobile sent me a message telling me I need to update my phone. Well I clicked the link and my phone powered off. After that I have been having constant issues with my phone. It's saying emergency calls only and I have no bars. I called in several times to try to fix this issue but they are giving me the runarounds!! They are overseas and hardly speak English and have little to no customer service skills. I am beyond pissed and will be canceling all of my lines and advising my family to drop Family Mobile as well.

Walmart Family Mobile was recently sold to Tracfone... I was never notified. I called them May 20 2017. I asked if I could make a payment arrangement for the next week, the lady on the phone informed me of the changes and that they were sold to Tracfone... ok no big deal. Then she starts explaining I didn't need to make a payment arrangement because they were giving us 2 months free because of the change and the payment I made in April was good until June 21, 2017. I thought "oh how wonderful was that..." Boy was I wrong. She told me too that if I gave her my debit card info they would not charge key until June 21, 2017 so I did... No problem.

I decided in March 2017 to switch to Walmart Family Mobile from T-Mobile thinking that it was backed by T-Mobile but now know they sold it to TRACFONE in April 2017. I was issued a phone number when I signed under Walmart Family Plan and decided to use it and not switch my old cell number yet as I wanted to see if I was going to keep said service. I decided on May 22nd to chat online to Walmart Family Plan to start that process. Well the chat was moving along I was told she had to deactivate number issued in order to transfer my old cell number over. I was fine until we went through all the steps and it wasn't until the end that the online rep told me I would be without cell service for 2 days while they mailed me a new SIM card. I was furious as this should have been disclosed in the start of the conversation as I use mine more for business.

I used the chat feature with Walmart Family Mobile/T-mobile/TracFone (or whoever they are now) to find out why I am suddenly "Unable to send message (Message Blocking is Active)". I have used my Family Mobile with this phone for over 2 years, but once the "tech" asked who the previous carrier was (Verizon), he determined that there is no way this type of phone would work with Family Mobile's SIM card and would not budge. When I asked him to explain how it is that I have used it this way for years he said "I can't explain" but referred me to an article about how it is impossible for the two technologies to work together and then time after time attempted to get rid of me.

I have so many negative experiences with this company and never dealt with a customer service department that was this bad. Paid $44 for phone internet and they tell me I used up 5gb of data in 3 days. My phone's data controller says I've only used 125mb. I was on the phone for 3 hours with 5 different people, who all told me different things about my account and why my internet was so slow. I will never give another dollar to Wal-Mart for anything. This is one of the many many issues I've had with their phone service and customer interactions. If I could give them a negative star review I would. They are absolutely shameful.

I have had the same lines with Walmart Family Mobile for years. The only problem I ever had was when a change took place (added or dropped a line, etc, which rarely happened). Other than that I have loved it. Until now. I have to assume other people are having the same issue lately. All of the sudden about a week ago my phone started to freak out and keeps switching from service... to no service and is telling me it will not connect to T-Mobile. I called WFM customer service, who told me my sim card was bad. Tell me WHY after all of these "changes" they recently made does my phone sim card all of the sudden "go bad". But it's crazy because I still have service. It just keeps switching service on and off. Now they are telling me I have to go buy another $25 sim card. I believe it's due to their "changes" and they just don't want to tell anyone. That's **.

In my area Family Mobile has been great. The phone service is awesome and the 4g lte is as well, usually. For the past couple days we have had signal issues. I called customer service and ask if there were any known problems in my area. She began to start reading off here script in guessing and started telling me about plans and lines, not answering my question. When I asked if there were any signal issues in my area, she asked which line I was having problem with. I said all of them. She puts me on hold for 15 minutes. When she came back she said service is just bad in my area.?? I have been with them for a year, never had any problem. So she says I need to walk around to find open area. I told her I have never had this issue before. She says your phone is active just need to walk around to find signal.

As usual if I could give this company -5 stars I would. The service in itself is below sub par constantly losing service in the most populated areas which makes little to no sense. This company is now owned by TracFone thus they have no access to any records regardless of how long you have been a customer. They charged my credit card twice in one month and I was told this money was put into "reserves" for the next month but I have yet to see this money being utilized as I am still charged every month.

They suck! Worst phone company out there... reps don't even speak English. Was hung up on when they did not know the answer to my question! Tried to unlock my phone due to reps not fixing problems with my service to switch to different company. They told me no, they will not unlock it! WOULD NOT RECOMMEND!!!

I've had multiple lines with Family Mobile for the past 5 yrs. The migrated services over to TracFone. The worst thing they could have done!!!! My phones haven't been working right, dropping in & out of service. Data is horrible now. They never told the customers about the migration!!! They also changed my phone # 2 times & sent a new sim card!!!! And it's still not working!!!! Now I'm looking for another wireless carrier. I'm so disappointed with Walmart's decision to push Family Mobile to TracFone. It was the worst thing they could have done!!!!

My service has been really bad for a few months. I actually had no service for 3 days in this era. Always paid my bill on time. You get actually nowhere with customer service after straining to understand them for an hour. This past week or so, my keep saying Emergency calls only. My bill was paid. Once in awhile a call would come through instead of going straight to voicemail. On top of that, my phone was trying so hard to get a signal, that it would drain the battery twice a day. I couldn't take it anymore. Why am I paying for no service? I switched to Verizon. The bill is a bit higher, but Great service. Full bars everywhere so far. People can hear me now too. Internet is a lot faster also. What a difference. Actual phone service.

Why are they all of a sudden changing things? I haven't had any real issues with Family Mobile till now. I wanted to go get a new nano SIM card activation kit to also change my phone number and other reasons and they said they no longer have them, that Family Mobile is switching over and they will no longer have SIM card for their phone. WTF. I just got my Stylo 2 Plus from my dad and now what's gonna happen?

I had auto payments set up and my phone stopped working. I give a call in and I get a hold of someone decently fast, he however cannot take my payment and has to transfer me to someone else to take my payment. The problem though, is that someone else is being flooded with phone calls (wonder why?) and can't take my phone call. So I cannot pay my bill and I do not have a phone to use all because Family Mobile has jacked up their payment process.

Started having issues with service. About 7 calls made to customer service, two calls I drove to Walmart and electronic associates made calls trying to solve issues, no internet service, with no resolution, and the first associate said CS rep was in a hurry to get off the phone. Another Walmart associate (Gabe) said my phone was old and I needed to buy a new one. Which aggravated me because I haven't had any problem for over 2 years. My last 3 phone calls I made to Walmart Family Mobile, the person claimed to be a manager when I asked to speak to one, because she wasnt able to solve my phone issue. I told her the very first Rep already gave me instructions and they didnt work. This manager hung up on me.

May 14, 2017 after 12 noon today my Family Mobile phone service went out for both Coolpad Catalyst cell phones, Louisiana. I was able to contact live chat customer service which they told me my phone wasn't a Walmart Family Mobile phone, lol. I work at Walmart, I use the Walmart Family Mobile cellular phone service with my associate's benefits and discount service along with the new Walmart Family Mobile Coolpad Catalyst cell phone I just purchased three days ago. Huh. I was able to get the other cell phone service and called Walmart Family Mobile customer service and they too said my IMEI number for the Walmart Family Mobile cell phone was NOT a Walmart Family Mobile phone. Did I state that I am an associate at a Louisiana Walmart, that I use Walmart cellular service and that my new Walmart Family Mobile Coolpad Catalyst in its Blue Walmart box is a Walmart phone.

I am an Uber driver. I require GPS and my phone in order to work. I knew my phone bill was upcoming, but was surprised when I found, without warning, that one day after it was due I lost all phone and internet capacity. Without this, I can't work, and so can't earn money to pay my bill. Everyone I talked to at my family plan was most pleasant and sorry there was nothing they could do. Couldn't do anything, not budge an inch, a dollar, not in their control. So I have no phone, no way to work, no way to pay bill without borrowing from equally financially stretched friends. So thanks, Walmart, I'll be shopping and getting my phone service elsewhere. I know how strapped their owners are too.

I have been with Walmart Family Mobile for over seven years and it's time to change companies. My monthly charge went down, but so did the plan and quality of service. DON'T GET THE WALMART FAMILY MOBILE CELL PHONE PROGRAMS. The service guarantees you're given is not what you get. My Family Mobile plan changed from unlimited data per phone, to 1 GB and I was given no other options. Since Walmart changed their plan to TracFone, it has been horrible and not worth the problems I've dealt with. Not only has my service gone completely downhill, their website now has major flaws. It does nothing but flash and I can't get into my account.

I loved Walmart Family Service. But now they migrated to Tracfone. Tracfone aka Walmart family service tipped me 3 days of service and charged an additional 5.00. Walmart no longer owns their family mobile service. So buyer beware.

Warning please do not go over to Family Mobile. I woke up this morning and tried to place a call and my call was transferred to customer service, where they told me rudely that I couldn't use my phone for 3 days because they were switching their service to track phone which I wasn't even informed or giving any notice at all. Plus I asked to speak to a supervisor and the rep hung up on me twice. The customer service is rude and very unprofessional. Also they don't speak good English so they have no compassion or a sense of urgency, it sounds like every response that they're reading from a script. I just paid my bill 3 days ago and now my phone is deactivated and I can't receive or make calls.

No stars for this company. I was forced to add a star in order to publish this review. Shut Wal-Mart Family Mobile Down. This company is a rip off. They take your money quick, cannot provide the service and then refuse to refund you. They do not care. This company does not care about its customers. The "customer service" they provide is nonexistent. You call and explain the issue. Then they do not even acknowledge your complaint or apologize. The experience I've had is that they even go quiet and don't say much. Don't acknowledge your concern. Every one of them I called. They back out and don't seem to care. Woke up on a Friday morning... No cell phone connection - I could not even call them to ask them what was going on because my bill was paid so it was not relating to non-payment.

Sales people in the store don't know anything about their services or phones. When you call Customer Service number people that answer the phone barely speak English. Also, it is hard even to reach Customer Service desk. I called once to activate my sim card. They said they are having technical problems and I have to call back tomorrow. I tried calling them at 8pm the next day. And automatic service is telling me "Customer Care is closed now. Please call us during business hours 8 am until 12 am." I wonder what time zone this they live on.

I started my service with Family Mobile in April 2017 and I have the plan that is 49.99 a month with 10 gb high speed internet. Which was used up in the first week of April so customer service say. No way possible did that happen. Well then I went the rest of the month of April without high speed internet. Now we are in May 2017 and I just paid my bill on the 1st. It is now the 6th of the month and I do not have any internet service at all. Says I have used my high speed internet service up again. Dang. That is a quick month 6 whole days in the month now. Times sure is flying by these days. I have called customer service both months and they have assured me that there are only 6 days in a month now. I can assure Family Mobile that they will never get any more money from me.

I have been with Walmart family mobile prepaid for almost over a year, in the beginning the cell towers was with T-Mobile. Now as of yesterday (when my phone was disconnected) that I would have to contact TracFone to get my services back on. Now keep in mind I PAID my monthly services on the due date which was April 23. As of yesterday I had to call customer service at least 3 times each of the 2 days.

Customer since 2014. My Walmart Family Mobile set up to send bill to my email address, which they did for awhile and then stopped. Never been late with a payment. Last month again did NOT send bill to email, did not send payment and cell phone was suspended. Paid bill after calling, then this month charged $9.00 extra for the then reactivation/taxes. Feel as though WFM ripped me off, Have requested AGAIN to send bill to email. However, getting fed up.

Family Mobile is the entire worse phone company that I could imagine. I've had it for 2 years. I have had good times in the beginning and then all of a sudden I started to have to call the customer service. The customer service representatives do not speak English and most of them have such a thick accent that I am not able to understand them and apparently they are not understandable to understand me because of the fact that I've called in several times in the last month and asked for specific things to happen and they did it. I was given false information on how much my bill was. I paid that amount and the next day my phone got turned off and was told I owed another hundred and $9. Unfortunately I did not have the hundred and $9 and still when I went without my phone for an entire day. I'm a life insurance agent and I need my phone on at all times.

About a year ago I switched carriers to Family Mobile, thinking that it was a better service and cheaper. At first I loved Family Mobile. Every time I called with a concern customer service would help no problem. Also I loved the fact that when it came time to pay your bill that you could make a partial payment of $1 and get an extension on your bill. But here recently they decided to change things without not a single notice. I called to get an extension cause my bill falls on when I have paid all my bills and waiting on my check. I called to get an extension and I was told that they could not do it anymore and that my phone would be shut off if I could not pay my bill.

I have been with Family Mobile for 3 years now. I was ok with them but then I started noticing my bill has been changing and changing and changing different amounts each month. It's technically suppose to be roughly $60 a month but no, I have noticed in the last 3 years it's been 60, 80, 98, one time 55 and then back to 88 to 112. What in the hell you guys are a paid month by month basis company not a damn minute phone so why is my bill ALWAYS different???

I'm so fed up with Walmart Family Mobile. I have been waiting for 4 days now for them to unlock my phone, I can't use it unless I'm using wifi but that doesn't even work. I am epileptic and it has all my medical stuff on it and every time I call they tell me I have to wait 24hrs for an email and I haven't gotten one. And they keep saying I have to wait 14 days which is **. I shouldn't have to wait or keep going around in a circle with these people, I would never refer this company to anyone.

I was told on the 4-7-2017 I would be able to get an extension on my account. I was informed by Justin to call on or before my due date and they would extend it to Tuesday only 2 days late. So today my bill is due I called to get it extended and Joe the supervisor informed me that I would not be able to get an extension because their policy just changed and that there was nothing they could do for me.

Porting over from Family Mobile sucks, I will never go back. Porting over to T-Mobile is giving me a headache. The reps with FM needs a lot of training, no matter who I talked to they all messed up, didn't know the info. I talked to a lot of them too, that's not good. 1, or 2 bad reps ok I understand, but all of them no, no, no, I really want to report it but we all need work. My son device my not be unlock into 3 days. **? Really? When I talked to that rep yesterday her slow behind tells me we don't need it to be unlock when we told her so many times, "YES IT DOES!" Then we're stuck with temp numbers for 24 hrs., **? So if y'all see any 850 numbers it's us, but really got me pissed off is this unlock crap, cause now he has no phone to talk on into. It gets unlocked which may take 3 days. Pissed!

I been with Family Mobile for about 3 months and so far the experience sucks **. Can't make calls from a lot of places including places in the middle of some of our biggest businesses, a lot of problems with data, dropped calls and about a month ago my SMS notification won't play when receiving a message, I've sent messages telling people I'm on my way over and an hour later they will receive my message. I have had my new phone for about 8 months and had Verizon for about 5-6 of those months and never ever had a problem.

No stars!!! Only gave them one because it says I have to. FAMILY MOBILE IS A JOKE!! The service is horrible. Customer service is horrible. I would never ever recommend this to anyone. The service half works. I barely get any of my calls to come in and every time you call to talk to someone it's the same crap over and over. Worse phone service period.

Upon purchasing service at the local Walmart I was told service was available in my zip code. I kept the service for a year despite very poor coverage. I paid my bill on or before the due date 100%. The last month I stopped being able to utilize the service from my home. I waited about two weeks to allow time for possible work to towers. I went to Walmart and was told the service for my area was poor to non existent. They connected me to customer service. Customer service was rude, not helpful and refused to discontinue my service until the end of the billing period. I requested a supervisor and was hung up on. This happened on speaker phone in the store. Walmart said they were unable to help me. I have tried again and customer service referred me to their website. There's nowhere on the website that I can find to email them.

I don't know about all you guys posting here, but I'm SICK of so called US companies who greedily take my USA money but are sending jobs that should be ours to other countries to be manned by incompetent idiots!!! I tried to call customer service for Walmart Friends and Family, couldn't understand a dang thing she said. When I asked for a US rep, they told me there is none!!! Their website is just as bad, can't even change my billing address! I see Walmart advertising that they are sooo concerned with patriotism and local neighborhoods, SUCH BS!!! Get a clue WALMART!!! We earn our money here in the US, we like to know people here have the jobs, not to mention, they are more competent!!!

This service is TERRIBLE!!! I have drop calls all the time. Today I called to get an extension to pay my bill and they said as of March 31st they no longer give extensions. My thing is "as valued customers", you couldn't send out courtesy text letting your customers know that this has changed? You send out text every month and sometimes twice a month reminding everyone when their bill is due. But then they say the good news is we have no more late fees. That's my business if i decide to pay my bill late. I wasn't worried about a late fee. This the only reason I stayed with Family Mobile because of their extensions but I will be leaving and switching to AT&T. They might be a little more expensive but at least they have better service. Do not get with Family Mobile!!!

I paid my March payment on the 4th like I do every month early for like 5 years and for some reason their system was down when I paid it but they took it out of my bank account within two minutes of me swiping my card. A couple of days later I get a text saying my bill was still due so I called to find out why and they said they can't find my payment so I asked them what do I need to do. They said fax the receipt over so I did and called them to make sure they got it and they said they did. It should post in a couple days. So when I get another text saying my phones are going to be shut off so I called again and I was told by a manager that they didn't get my fax and to refax it. We were out of state so I told them I would fax it when I got back and I did. It's been almost a month and I'm still fighting them to find my payment. They won't even give me a credit for this month. I tried calling Wal-Mart corporate but they wouldn't help me. Bad service.

WALMART should be ashamed of themselves as should TMobile. Family Mobile in my experience is incapable of activating a phone line - which completely defeats the purpose. I have spent hours of my time trying to get 3 different phones activated. I have been told all kinds of different excuses, exchanged devices, exchanged sim cards and had Walmart staff try to help me. I'm told, "It's fine, it's fine." Wait 20 minutes, wait 2 hours, wait 24 hours, wait 48 hours. This has been going on for 2 weeks. There is a lack of training and technical support and ability.

NO STARS. People should not even consider buying a family mobile from walmart. It's powered by T-Mobile (powered only). Walmart phones have are family mobile plans. Your current nano sims won't even work in the phone. Don't buy any phones from walmart that says Family Mobile. They won't unlock the phone at all, you have go somewhere and have it unlocked. I am overly pissed off, overly I can't stress enough.

Had the service since like April 2016. Well I renewed/made payment on my account like end Feb/March 1st, payment due on 5th or something like ok... then a few days later, they "Walmart" say the 4th of March 2017. I ended my service with them, which I did due to the fact my service was dropping all the time and the phone would make calls on its own etc... no help with customer service on any of that... Mind you already made payment for full month and only used the service for a few days. Now I get a bill for a "final month" full amount. 35.51. So I call them. They claim they can not hear me. So I call them back, they call me while I am calling them - their automated service???

Hello everyone. No help from Walmart Family Mobile customer relations. I have used their services for 3 different lines going on 4 years. I purchased a "web pack" before family mobile decided to change the name to "extra pack". The "web pack" was to only access the web. One day I noticed the 3 phone lines wasn't able to access the web, I just thought at the time we must have used all of the data really fast so I called Family Mobile to have all 3 lines on "unlimited plan". That way we didn't have to purchase a web pack.

I was a customer with Walmart Family Mobile for years and I just ended service on the February 20th and my next bill was due on March 5th. I left them because they was changing some of the service and raising my bill. It to due with the data what I always had to add extra money for anyways, because it was not part of the plan for data to be included, you always to add extra money to have data. They are saying I owe for a full month when I have paid the bill every month. They also claim that the bill was always one month behind (which no company does that). I still would not own them a full month even if that was the case. When talking to customer service they always remind to watch your language even you are not using profanity. When you ask to talk to a supervisor they'll not let you.

So I purchased the 10 gb plan. My month is up. Never hit my limit. Pay my bill for next month and the very next morning it says I am over my limit at only 1 gig. So I call and ask why I am throttled when I just started a new month. I was informed even though I just paid and started new month my data was 2 weeks behind, so I just paid full price for 10 gigs of data but will only have it after the first half of the month is gone. Utter and absolute garbage. When you pay for your new month limits should be reset with the billing cycle, not another different date for data. I will be going back to mobile as soon as this rip off of a month is gone. Pay for 10 gigs but stay throttled for the first half of the cycle. Would suggest anyone stay away from Wal-Mart mobile. It is a scam and you have to deal with an Indian call center who can't speak English and offers zero help.