Walmart Family Mobile Reviews

Every month my bill is different. They add $10.00 on my bill or they change my plan and told me I would have to call before my renewal and let them know what plan I want. My calls start dropping, I cannot get no help. They act as they do not understand them on two of the phone number. They do not have no history on them, so I do not know what is going on. So I would be paying $80.00 for 1GB for one phone with a Family Mobile service and it’s suppose to be 3 numbers (line) on 1 account for $67.00 that is with the $5.00 discount for additional line with better service. And I suppose they got the same service because when I call the call drop or they was just holding the phone.

The recent switch from T-Mobile to TracFone has my calls always dropping. Constant bad connections. Repeated bad connections and very poor data speeds. I will be switching to another carrier and I suggest you save yourselves the headache.

Wish I could give "0" stars, but that's not an option. I'm not one to write reviews, but my frustration limit has been reached. I was very happy with Walmart Family Mobile for several years, sharing a multi-line discount with my son. It was a good value and reliable service for me. Since the takeover/buyout or whatever by TracFone, I totally agree with all the other unhappy people here. The worst customer service. Long hold times. Agents who may speak English, but do not understand the language. That has become quite obvious. Assurances that your issue has been resolved, and yet it starts up again the next month. About 5 months now of long, long hold times, "Oh, yes, it's resolved now" just to satisfy you, get you off the phone and it really isn't.

Everything was fine before TracFone took over. Since then, I've gotten nothing but extremely rude customer service people, "supervisors" who know even less than their employees do, extension denials, and general disrespect. Now they have cut my data down to 2G, which is worthless to me. Oh, my display screen says 4GLTE alright, but I only have a 2G connection. It's called throttling, and it's WORTHLESS to me. It wouldn't be so bad if they hadn't throttled it five minutes after I paid for another month of "truly unlimited" data. Now I can't even adjust to the lack of data. I am highly heated and extremely disgusted with this company. Tracfone really ruined a good service. I'll be leaving as soon as possible. I'd advise other people to stay away from this provider. You won't get your money back because they have no integrity. You can get a voice plan and 2G service from anybody, and you might even get good customer service with that!

Readiness sells under different names inc. Family Mobile. Never make payments with credit card or debit card. You cancel your service they will charge you another month and say no refunds. I spent over 90 min on phone and was not going to hang up. I cancelled again and took pic of conversation. Told the guy start running if they charge me again.

I have had Walmart Family Mobile service for years, then they changed to TracFone from T-Mobile and the service is not good. I decided to change carriers as I was not in a contract with Walmart Family Mobile. I had just purchased a phone in July from Walmart because my phone I had with them was over 2 years old and kept going dead. When I went to T-Mobile they finally got my phone numbers ported over and we then need them to unlock my phone so I could use it with T-Mobile. I purchased this phone outright, did not make payments on it and always paid my bill. Walmart Family Mobile (TracFone) would not unlock my phone because I had just purchased it in July even though I had their service for years and did not owe them anything on the phone. I had to purchase another phone with T-Mobile.

On September 24th 2017 at approximately 1:36 p.m. I contact Family Mobile customer service because one of my phones have been so I contacted them to get the phone. I was asking the gentleman on the phone if after the phone will be terminated would I be able to lock the phone where they can't get into the phone and get any of my account information for my card because it's anything like that. The representative then became very rude telling me how they couldn't get back into the phone even if they switch the SIM card coz it wouldn't work and I was like, "Well I just put my SIM card in a different phone a couple weeks ago and it works just fine."

First of all anyone who thinks about going with Walmart Family Mobile DON'T!!! Ever since they switch to TracFone they've become heartless and uncompassionate!!! My family and I are in the process of cleaning up the mess that hurricane Harvey had left behind and is unable to take care of our phone bill until this coming Saturday. I called customer service to see if I can get some sort of extension so that our phones would not be cut off and was told there was nothing they can do about it. I can't even pay a partial payment to keep at least one line on... I am sadden that a company like this which makes millions of dollars do not have the simple human compassion to understand what we are going through!

I have a ZTE ZMax Pro that I purchased through Walmart Family Mobile. Recently the headset earpiece stopped working, so I called customer service to see about getting it replaced because it was still under the manufacturer's warranty period. The first time I called I got a run around saying my phone was on the BYOP program... it isn't. I purchased my phone at Walmart through Walmart Family Mobile... I even had Walmart employees assist in getting it activated.

If the phrases "Let the buyer beware" and "You get what you pay for" ever applied, they apply to the New Walmart Family Mobile! I have been on their plans for years and was always pleased. Since TracFone took over it has been one fiasco after another. In addition to a degradation of call and connection quality, their customer service has become a horror show. Customer service rarely seems to understand what the problem is and on that chance occasion when they do comprehend what you're telling them... they almost never know what to do about it. When you call them be prepared for the voice prompt maze, long wait times, representatives that seem to be speaking a different language, and frequently being hung up on. If cheap is what you want, this is as cheap as it gets. But don't kid yourself, you're going to get what you've paid for here.

I purchased 2 monthly plans from Walmart internet with SIM cards. Long time T-Mobile customer and happy with T-Mobile service but not happy with cost. This Walmart plan promised same service as T-Mobile direct using T-Mobile as their carrier. The service didn't work; the first SIM card used constantly showed "Network Service Unavailable (this never happened in over 5 years with T-Mobile direct)" and text messages would come out garbled with no attachments, and the second SIM would not activate the second phone at all. After 4 days of this nonsense we went back and reopened the T-Mobile direct accounts.

I was deceived by a customer service rep and was told I would not have to wait for service due date to upgrade my service plan. After purchasing Truly Unlimited plan and noticed that it wasn't active I called and was told differently and that I WOULD have to wait till service due date to upgrade service plan. It was a waste of time and money...

They have the WORST service. I have been a loyal customer for 15 years. Always paid my services on time. Sometimes 2 months in advance. Since they are no longer powered by T-Mobile they have been a total nightmare. All I want is my and my daughter's NEW phones unlocked so we can go with a new service provider. They refused. Plus I paid both phones in August for the month of August and September. NEVER GOT CREDIT. They shut both phones OFF even though I showed where I paid both phones in August for both months both phones. They DON'T deserve even 1 star.

I have been with WF-mobile for a number of years. Had good service in the store until someone re-booted the phone and lost all my French vacation pictures because he didn't remove the memory card. Since then, it has been all downhill. They didn't know how to install my e-mail after spending hours of my time. When the microphone failed on my phone, I bought a ZTE to replace it and it was nothing but trouble. Associate said the SIM card was the same size; it was not, so I had to enter all my contacts manually. They are not training their workers to use the technology they are selling. I closed my account and they only refunded 2/3 of what they owed me. I won't go back.

I have a serious problem with the service. I didn't have any problems until I went to visit my parents 3 1/2 hours away but in the same state. I notice that when I reached outside my area code my phone had no service at all. Thinking that it was roaming because I went thru trees, and little towns. But when I get to my parents which is a big city. My phone still didn't work. I called technical support. And she told me since I wasn't in the area code where my billing address was. It wasn't going to work. She insisted that I changed my number to the zip code I was in and change it back when I go back home. That's crazy. The reason why I left ATT was because I work for Walmart and it give you a pretty good discount. But the discount isn't worth it if I left my city. It's a waste of money. I am going back to ATT.

Have had Walmart Family Mobile for over 3 years, and just this month without my permission, my account was changed from pay monthly to auto pay and an amount almost 2 times usual monthly amount was debited to my account. It took 3 calls and over an hour to get someone to verify I would get a refund in 3-5 days. Should have never happened without my authorization, sure hope this is not something Walmart is trying to change when it comes to customers paying for their service.

Received the phone, never worked correctly. Spent $100 on the phone and then another $50 for new battery and installation. This is unacceptable, factory refurbished indicates it will work out of the box. I will never order from them for any item again. Substandard equipment and lies on the website. Very disappointed.

There is no 4G support, coverage is terrible, and when I try to pay online and click the "submit payment" button it brings up a text that says make sure all required fields are filled out. I have filled out every field on the page and it still gives me that text and won't submit my payment. I will not continue service with a company that can't even get their website right. I am moving to Verizon.

I have been with Walmart Family Mobile for 5+ years, and was very happy with their coverage and service until recently. I dropped them today in favor of T-Mobile one after they couldn't get my account corrected. I was being charged $40 per month extra for a line that had no number associated with it. When data plans became less favorable a few months ago, that was the beginning of it. Now my three most recent calls to customer service have left me dissatisfied. I would not use Walmart Family Mobile if I were you.

My experience has been the same as most reviews on here. Service with Family Mobile was really good, a few problems every now and then. After 4 years the last 3 months have been the worst since the switch to TracFone. Slow service, dropped calls, freezing up. No notice that they were switching service and the first month of service billed on 20th and believe you me if you are late you are tough out of luck, they will turn you off. We are on fixed income and get check on 3rd of month. Family Mobile always worked with you to hold off till that day, not these people. They tell you to pay or it will be shut off that day and get it turned back on when you get paid. Customer Service is really hard to understand and they keep telling you the same thing if you have a problem, there is nothing wrong on their end.

I had Walmart Family Mobile over 2 years, recently they switched carriers from T-Mobile to TracFone, last 2 months phone will not receive many calls. Goes to voice mail, can't call many times, line just stops, calls disconnect, customer service can't understand language many times, they tell me they use TracFone towers now and it's the best it will be. I feel Walmart did this on purpose to disband service soon. Speaking with my attorney.

When reviewing the family mobile service coverage map online, I should not have any coverage issues, as it shows coverage in the areas that often go. However, I cannot get coverage is AR or even 10 miles away from my home. It is so frustrating and customer service is terrible and extremely unable to help or understand or care about me the customer and my problem. It cost less, however I have the highest costing plan and continue to have these issues. Got to change carriers.

I have been with Walmart Family Mobile for just about the time they started and up till about 3 or 4 months ago I have been happy with them but, the call service has been getting bad, more and more just no service at all but T-Mobile shows I should have great service. I called their customer service line about 5 or 6 times, they sound like they are out of China or someplace like that, I could not understand most of what they was saying and they never could get things right, they just would say everything is working fine on their side. I had the Wal-Mart people work on and they said more and more people are dropping their service. The way to fix this is to change companies or not to go with them to start with.

I've been with family mobile over 10 years. I called them yesterday never had a problem calling and asking for an extension for a few days and never had a problem getting it until yesterday. They tell me they have changed policy. And no long give out extension. They changed to a new company or something the guy said. But shouldn't the customers know about the changes before just cutting off their phone service. So to tell the less I'm looking for a new carrier. Cause I was really mad about all of this. Since I've been with them that long and it's a problem now that's is some crazy stuff. So thanks for nothing family mobile. I will not recommend this company to anyone again.Thanks for not making your customer happy.

Absolutely the worst service. First they said they would unlock my phone, but they did not. Then they expired a SIM card without my knowledge and had to send another one. They sent a SIM card for the wrong phone. Talking to them is like talking to a second grader. Evidently, they do not care that their service is so bad.

The middle of June my cell service dropped, it was due the 22nd and I couldn't make calls, send texts or access the internet, paid the bill on the 22nd. They notified me at Walmart that they had switched their systems and there was a new way I had to pay the bill, which ok more time consuming but who cares as long as it got paid... Well I still had the same issues on the 4th of July I called customer service. After being on the phone for 2 hours they tell me I needed a new SIM card, went over my name and address 3 different times and a week later when I still hadn't received my new card I called back. Well they sent my card not only to the wrong house in a different town 300 miles away but sent it to someone with a complete different name, didn't even sound similar so I don't know where they got their info from... Anyways they then tell me I had to wait 1 more week for them to send out a new card or go buy a new one for $50 at Walmart.

We have been with either Straight Talk or Family Mobile for many years and have always been satisfied to the point that we recommended them to others often. In the last month our phone service has been a nightmare. I try to make a phone call and it says I have no service or need to connect to Wi-Fi to make it. I go to settings and set it to look for an available network and it tells me there aren't any. Great. Especially in an emergency. What if I'm out stranded somewhere with no network or open Wi-Fi (not secured)? Who needs to do that anytime with a phone unless you're in Timbuktu, especially the Wi-Fi requirement? And if I'm out somewhere and try to connect to GPS, etc. it asks me to also connect to a Wi-Fi. I've never had to do that. You get it through your 4G service. I try to send a text and I get this message that it is sending my text and won't send it until I am connected in some way.

I've had Walmart Family Mobile as a secondary phone for over a year with no problems until last month. The service was terminated because the bill was a couple of days late. I paid the bill and was still unable to make or receive calls or messages. I called to report the problem and they took me through the usual troubleshooting protocol with no results.

I've had service with Walmart Family Mobile for 3 years problem free. I pay my bill through autopay. Nevertheless, my service plan was disconnected for non-payment, and my bill doubled first in June, then again in July. I have one line, but was charged for two. Spent way too much time on the phone getting reconnected. I had difficulty understanding the heavily accented off-shore customer service rep. Goodbye T-Mobile, hello TracFone. What a lousy deal for consumers. Stay away from Walmart Family Mobile. I'm shopping for a new provider. How sad!

I have had my phone with Walmart Family Mobile for a few years. At times it was slow but never gave me much of a problem. I had an LG Stylo and loved my phone and had no issues. Then T-Mobile decided to hand over Walmart Family Mobile to TracFone. When I gave my phone to my relative and bought a Stylo 3 I had no idea the trouble this would bring. Text messages took over 3 minutes to send. My phone number disappeared. I reset the phone then returned the phone for another with the same text problems. I used Facebook Messenger as my text messaging service for a bit with no issues and now I cannot text at all!! I am beyond fed UP with this. I am dumping Walmart Family Mobile and thank heavens I still have time to return the phone and use the credit towards a new phone and a new plan! TracFone sucks! Stay away from anything TracFone!

We've been with them for years now, but recently they've switched over or merged with someone else. Their data plans suck. I don't understand how they changed our plans without informing us. I only found this out because I called because our phones would lag while watching videos or searching the net. I never had any issues, so I only would call to pay phone bills. Now, I'm told that we can't change plans or add more data until our due date. Which sucks because we have to wait until the ninth. They need to offer unlimited data plans.

I have had the worst experience ever with a phone company. I've been a customer for 2 years, but since whatever merger happened, I'm ready to jump ship. My telephone service has been INCORRECTLY disconnected twice since June 2017. I've called customer service, who I can barely understand, and they're misinformed and completely useless. I have a CREDIT that should be applied, so I PAID the difference, AHEAD of time like usual, but somehow my line was DISCONNECTED. I called CS, and somehow my CREDIT is “MISLACED", (whatever that means) but HOW?

Every month when I get my next payment alert, which is normally 20 days before the end date, my data turns off. I have been with Family Mobile for some years now. First Straight Talk and now Family Mobile. I cannot download any photos that I receive via text message. This is a inconvenience because pictures sent via text will expire if not downloaded. I have called several times regarding my data and why it's cut off 2 weeks before my bill is due. The service is cheap but no need to cheat us because of the price. I want my data, the unlimited I signed up for but have still waiting to receive. Come on Walmart. You are rich, just keep your end of the bargain and give me my data. 15 days of data is nothing when I pay for 30 days of data.

I have had Walmart Family Mobile for 4 years. Never had one issue until TracFone took over. May 2017 tried to make a payment. They fought me on it. Then said there was a problem with their system. Was told would get the month of June free for my issue on all 4 lines. Called 4 times to verify this. All representatives all said the same thing. On June 15th all but two phones were shut off. Called back. Guess what. Yep I was threatened by customer service. They said they would shut the other two off for principal. In a nut shell hung up. Called back. Got the right person. Phones were back on. No money out of pocket. Wait there's more. July 2017 went to make payment. Now my bill should be about 156.00. They said nope 88.00. Will pay up all 4 lines till August 2017. I said "no that's not right." They assured me it was okay so I paid the amount.

For two years I've had Walmart Family Mobile (my first cell phone, smart phone). Moved from Fla. to cali. The techs were right on it. Getting my data up to par. The techs were always helpful and understanding. Now the techs from TracFone had me reset my phone. It took out all the info I needed to get Data faster than a snail. Now they're telling me I used all my Data. How can that be when I haven't been and still don't get Data? One time in the past two years I forgot to pay my bill, they either texted me or called me and gave me a reminder not. TracFone they changed my due date (a week earlier). I woke up to no service, no warning, even if they gave a warning I probably wouldn't understand them anyway. As soon as I find another company with live tech help that's where I'm going.

I have had the Walmart T-Mobile Family plan for a few years with no major problems, except dropped calls and poor telephone customer service. However a couple of months ago I noticed changes in the billing and found there had been a merger or something with TracFone, it went downhill from there. June 30, 2017 I received the usual text reminder of the next bill due date, only now it says, "next renewal date" is 7/14/2017 and give the walmartfamily.com address and my account number. On July 6th my phone battery died very quickly and the phone shut off. I recharged it but when the phone came back up I had "Emergency Call" service only and could not make or receive phone calls.

My wife and I do much business at the Walmart store on Highway 64 in Bartlett, TN. My wife and I have had mobile phone service through Walmart Family Mobile for about seven years and have had good service during that time. The prices were low, call quality was good and data speed and connections were okay. I decided to get a new phone since my old phone had stopped working properly when it came to connecting to the internet and data speed. I believe there was some sort of merger with Family Mobile and TracFone and I believe it cause a lot of people to purchase new phones.

Family Mobile charged us for 3 lines for many months when we only had 2. Spent 2 hours on the phone with them and was assured this bill would have a credit. No credit on the bill. Have no trust in Family mobile.

I paid my bill of 20.00 on May 30th 2017 at the Walmart Customer Service. I paid 41.00 which should have been 2 months of service. June 30th 2017 my phone was turned off for non payment. I have called Walmart and been in the store. I have called Family Mobile only to be told that I need to contact Walmart and it is not their problem. I am owed 20.00 or else my phone service back on but I can not get anywhere with either of these places. I refuse to ever pay either of these companies another penny until my money is found. Of course Family Mobile is no help since they are now TracFone. They suck and the customer service is rude and anytime a manager is requested the person who answers the phone says they are a manager. I am now reporting them to the BBB and the FCC and I will not stop until my money is returned.

STAY AWAY FROM THESE PEOPLE! WORST CUSTOMER EXPERIENCE Ever!!! If you don't want to stay on hold for hours or get shuffled through 6 or 7 different people who have no idea what they're doing! Only wanted to activate a cell phone after 3 days of trying to talk to people who hardly understand English. Two trips back to the Wal-Mart to exchange a phone that probably didn't have anything wrong with it because the guy on the line got tired and just wanted rid of me. Caution with this company. BUYER Beware!

I wish I could put a negative 1 star. These people are evil. Do not choose Walmart Family Mobile. They do not speak English. They cannot understand English to help you with your problems. The WiFi will switch to your 4G data completely on its own. Even if you stay in one location all day the carrier switches to your data and uses it all up. If I put my phone on WiFi I want it to stay on WiFi and save my data not have this terrible and sneaky phone carrier do that to me. As of May 2017 all calls that you have blocked for harassment or vulgar language. This Walmart Family Mobile non American owned company will and does have a right to unblock those calls. That's right. Unblock your calls you have blocked. Why? They say that it is not fair for the person calling and tormenting you. They have no concern for your happiness. You can only pay your bill to them and do not ask for any customer service of them.

Horrible. I'm outraged at my last attempt to figure out what the hell is wrong with Family mobile service. I want my money back! Be warned everyone who is thinking about giving this company a try. DON'T! I FEEL LIKE I'VE BEEN RIPPED OFF! I want my money back. I have never in my life felt so stupid for staying with Family mobile. I think companies that take our hard earned money and don't or won't fulfill their contract obligations should be made to or refund one's money! Stealing is against the law and just wrong so I guess the joke is on all of us because they took all of our money and just like that not even three days and yeah I know I have been RIPPED OFF! Don't do it. They are going to rip you off too!

I have been a Walmart family mobile customer for 2 years... loved them, great service, great data, no hidden fees $124 a month for 4 lines. On Mother's Day I received a new phone. I called customer service to have it activated. However after spending the entire day, I'm not kidding, I literally was on the phone being transferred and disconnected for 5 hours only to be told that they needed to open up a ticket and to call back in 24 hours. I called back the next day. Now I'm told that I need to purchases different SIM card because the one I have wasn't working so I did. To my local Walmart I went to purchase a new SIM card.

After reading 500 + bad reviews I laughed. I have been with the provider for 2 years now with only 1 complaint. Their contact people are hard to understand so I usually pay my bill at an unbusy store. Now that Tracfone owns them I may switch though.

Purchased the 6GB plan. Inserted the SIM card into a brand new phone and turned on the cellular data tracker. At exactly 4GB, my internet speed was drastically slowed to the point that web pages didn't load at all. I immediately called customer service to report this issue. Customer svc rep told me: "YOU slowed your data speed when you went over your limit." I asked what his records showed as far as my data usage being over the limit. He couldn't tell me. Because he said he didn't have access to those records. So I asked how he knew he went over my data limit in that case. He repeated the same: "You slowed your data speed..." I then informed him that my cellphone data tracker puts me at 4GB and I paid for 6GB, so why are they are slowing my data down? He had no response, so I asked to speak with a supervisor.

I spent an hour on the phone yesterday for 40 minutes yesterday to just put my mother's line onto my account. I was told to wait for the information to load every minute by the agent for 30 mins. I then wasn't (and am still unable to) able to change her data plan for her line via the site at all. Her line doesn't show up though I have 3 different service paid through dates now. IDK how that's even possible. I called and was on the line for another 30 minutes.

Warning warning warning!! Do not buy or use Family Mobile. My phone will not get service unless I keep it on my wifi through Spectrum at home. I take it off wifi get emergency calls only!! Called customer service several times and same steps taken from different reps no change in service. I get voice mails that show up 4 days later after message left. Phone only rings 1/2 the time. Got to sit still and hold phone still or I go in and out and people can't hear me. Stuck with a locked phone will not unlock phone unless I stay with them 1 year. No way on disability and need reliable phone service. Family Mobile you just lost me as a customer. You can take this LG K7 phone/Service and shove it up your **!! The 1 star you got, your company deserves 0 stars!! Was required to give 1 star to post this.

I have been a customer since 2012 and never had a problem. If I couldn't pay my bill until Friday and it came due on Tuesday for instance for as little as $1 I could extend my bill until Friday. This was fantastic until in May I forgot the date and realized it the next morning to find my phone was shut off, now they used to give you 2 days and a reminder text, apparently that went by the wayside when TracFone took over servicing them which I might add that they never informed customers was going to happen. So I paid my bill and service was restored. Ok no big deal you might think it was my fault after all. Then my husband's phone broke.

Somebody, please tell me how a phone number you've had for over 5 years with the same company just disappears a day after you pay the bill. First of all, I did not know that TracFone bought out Family Mobile. Long story short... lost my phone on the way home from work this morning. Went over to Walmart and purchased a Galaxy. Had problems with the phone saying the SIM card was not in the phone when actually it was. After a conversation with the customer service rep at Family Mobile/TracFone that got me nowhere, I took the phone back up to Walmart for them to try and make some sense of the situation. The Manager of the mobile center got on the phone with the customer service rep at Family Mobile/TracFone and we still got nowhere. The Manager of the mobile center in Walmart said, "Let's try a new phone", so she refunded that phone and I bought a new one.

Do not buy this phone for your child. It apparently is a ZTE 6.0 whatever that means and is incompatible with Google. Meaning your child cannot download any apps, games, or protect her with Google's Family Link. Not worth anything. Awful experience. Plus it's way too big at 4.5in. Highly dissatisfied. When I called to inquire through Walmart's support page they couldn't even give me an alternative way to access the play app or the internet. This phone beyond sucks.

I had my Walmart Family Mobile number for 11 1/2 years. I used my phone all day on Monday. When I got up on Tuesday, my phone said "not in service"??? When I got home from work, I went online to our account, and my number no longer existed, just my husband's. When I called customer service on Wednesday, the 1st rep said they had no record AT ALL of my phone number! How can this be, I've had it for 11 1/2 years?!?! She said she couldn't help me. So fine transfer me to someone who CAN help me. Then she says she's the one that can help me. WHAT??? After 45 minutes of this run around I asked to speak to a supervisor, she said she was a supervisor, so I said I want to talk to someone higher up than her.

I have been in Family Mobile for over two years no problem and then last month during their migration with TracFone it all went down hill and I cancelled my service. I tried call make payment and was told my account was locked up for to migration period and they could not take my payment and guaranteed me that my phone would not be shut off and I could make payment in three days. Well next day my phone was shut off and I could not get it turned back on because account still locked up. I had no phone for 18 days because their system would not unlock my account and be when I finish able make payment and get phone back on the system only recognized three lines and not the main line (mine) so I could not get my number turned on only my kids three lines and I had use one of theirs as my line now.

My name is Beverly **. I paid my bill on last month and they couldn’t explain to me why my bill went from twenty one dollars to thirty something dollars. I explained to them I was on the lifeline program. They still didn’t tell me anything. It caused me to go in overdraft because I wasn’t planning on paying that amount. This month I called and asked for an extension and was told I couldn’t get one on my bill. I was told I could pay it then I told him if I could have paid it then I would but I’m laid off from my job and I could not pay. I never had a problem in paying my bill and I never had this done to me... Your customer service is the worst that I have experienced in my life. Now my phone is deactivated and I no longer want your services.

I have used Family Mobile for two years. They have always been great and affordable. Once they switched from T-MOBILE to TracFone it is awful. I have intermittent service which cause lost calls, texts not being sent, and my battery to drain quickly due to it constantly looking for service. I live in a large city. This shouldn't happen! I will be ending my service as soon as this pay period is over. Do NOT use this service!! Waste of money!

I've been a Walmart Family Mobile customer since July 2013. I've been paying $35 per month (less than $39 a month total) for years, due on the 5th of the month. Last month (May 2017), I signed up for autopay. On May 29th, I tried to log into my account and got a message to call customer service. I called and they reset my password - still couldn't login.

On May 25, 2017, my phone started showing no service Emergency calls only. After many phone calls to WFM, I was finally notified that WFM was sold to TracFone. All my APN settings were wiped out and I was unable to Save them after spending at least an hour on the phone with them instructing me how to add them back. I decided, FORGET THIS! I can't continue to call them, they can't (or won't) fix it and I need a phone, so I set up an account with TMobile. Now Walmart is telling me it could take 2 weeks minimum to provide me with unlocking instructions so I can use my phone somewhere else. I paid cash for this phone and am even one month ahead on my bill because their auto pay system debited my account twice. I'm furious. If they will not unlock my phone, I will be forced to buy a new phone, but at least that will be the final end to the lousiest phone service, tech support and customer service I have ever had. Goodbye WFM!

My renewal date always been the 15 of every month for the last 6 years... Last month I pay on the May 19 and it was an extra 20 fee for being 4 days late... Now this month my phone was cut off on June 12 before my renewal date which is June 15 and can't get in contact with customers service... This company ain't the same. I will never tell people to go to you all.

I have had 3 lines with Walmart Family Mobile since the company started a cellphone service. Recently I began receiving text messages from the company stating I needed to renew my contract on June 13. This really confused me because I had never received anything like this before. When I called the company I spoke to "Mike" in the Philippines and he told me that in order for my phone to stay on I needed to pay $124.91 by the 13th or my phones would be disconnected. I am so disgusted with this company. We will NO LONGER BE CUSTOMERS WITH THIS HORRIBLE COMPANY AND WOULD NOT ADVISE ANY TO SUPPORT THEM.

I switched to Sprint when I found out that Tmobile was going with Tracfone, which they did not tell their customers about. I went into Walmart to have them explain the messages I was getting about my renewal date, etc. I no longer had a contract with them to begin with. The Sprint rep explained the Tracfone change to me, which I confirmed on internet. He ported my number to Sprint, which in itself should have terminated me with Tmobile, they no longer own the number!

My husband and I have been with Walmart Family Mobile since 2013. We have had what you would expect from Walmart/T-Mobile. We have had rough patches with service and financially and would call to get them straightened out with ease. We used to be able to make payment arrangements when we were financially strapped. We were able to pay half now and the other half at a later date. Well since the switch to Tracfone it all changed. They do not do arrangements anymore and on top of that they have now applied a "Renewal" date for cellphone service. Our bill was due on the 14th every month. Which was perfect because we would have had the money for the bill. All of a sudden it's due on the 11th. Which now causes us to go without service for 3 days. Service has been cutting out a lot and have been having trouble with internet.

I've been a loyal WFM customer for several years and have recommended their service to many others. In the past couple of months WFM was bought out by TracFone and that's when all of my troubles started. Suddenly my reception is much worse, my phone was cut off due to non-payment even though my account has been on auto pay for many years and, unfortunately, we also signed on another phone at about the same time the change took place and haven't been able to use that phone for more than a couple of weeks because they said the service hadn't been renewed (even though it was supposed to be on automatic renewal).

Had service for two years and it was not great, but it wasn't horrible. Sim card given was old and would not allow wifi calling from the get go, but I let this slide. For the last several months they have completely destroyed this service and I won't soon forget it when making purchases from Wally World again. Lost data service several months ago during a transition they were doing. Spent hours with several friendly but completely useless Indian tech reps. Had to manually enter the carrier information into the service provider area of settings to even get it to work at all. After all of this the service still runs like garbage (4g is equal to 2g on this network). Will not continue to use a service that provide poor to no service at all. Walmart Family Mobile now sucks. GOODBYE!

They close customer service at 10 central time. I was on phone with tech support and he hung up on me. I bought a new phone from them to transfer my same number and my new phone won't work. I don't have a phone until tomorrow. The T-Mobile towers don't work. Go with a TracFone phone and plan. They use Verizon towers!

My husband's phone has not been working for six weeks. They keep saying they are going send me SIM card, but his Sim card out his phone works in my phone, as his number. I have been calling them twice a week since this started. They still have resolved it. I still have not received the SIM card and every time I speak with I have to explain my situation to them. They are supposed to open until 12 am eastern standard but I have called them at 947 pm, 1010 pm, 11 pm and they had been closed. I have been given case or reference numbers and each time they connect it to my phone and not my husband. There is nothing wrong with my phone. Service has went since the merger or take over with TracFone.

Our family lost complete service June 2, 2017. I can't text or call anyone to notify provider (Family Mobile or Tracfone) of issues and resolve. Can't log in on the myfamilymobile.com site, does not recognize anyone's phone number in family. Not so much "Family Mobile" anymore. What happened? Been a happy customer for over 7 years. Not now. We will probably change providers if problem is corrected by Monday.

My primary issue is their technical support. They have long wait times, but they do offer the option to call you back in the same order as you were in the call queue. I asked Walmart Family Mobile to completely disable my voicemail since I use a 3rd party service. When they shifted their mobile over to TracFone they added back voicemail. I asked their tech support person to disable it again and they said they could not. During the phone call they said 3 times that they would "reset my voicemail". This conveyed to me that the representative was not listening to me at all. I asked that my problem be escalated, perhaps to their software engineering department. They refused. Worse service than ever. The representative was completely unconcerned with losing a 3 year customer.

I have been a customer of 5 years with Walmart Family Mobile and tolerated their poor customer service and have for three weeks now I have attempted to transfer my phone number. I was hung up on by the representative in the lock out department twice. Customer service has lost the request and then has delayed my request for lockout now for 10 days. Customers are leaving this company in large numbers and will continue as long as they provide poor customer service.

Being honest I liked the service at first but the phone I had with them dropped service. I tried over and over to keep service with them but time after time they kept giving me the runaround. They would put me on hold and ignore me while on the phone with me. They have poor service and full of **. I will never go back to them and hope everyone see them for the ripoff they are. I wouldn't recommend anyone to go to Family Mobile period.

Since the "upgrading" of the website, I've started having issues with the call center. My phones work well and the price decreased on the plan, but I have been lied to by 5 reps. After I almost lost my life due to a blood clot, I was forced to go on disability, which means I get paid once a month. I had contacted Family Mobile to see about changing my due date to the 15th. I was told by 5 reps I would be able to once the website renovation was complete. I called earlier this week and a rep said he changed it. It took him over 15 minutes and put me on hold for long periods of time, but he assured me it was changed to the 15th.

I disconnected my phones with Family Mobile in April. They sent me a bill due on 6/1. I called them to make the payment. They said they don't recognize the acct number or phone number. I told them "you sent me a bill and I wanna pay it off". They said they need the SIM card or the IMEI number. I no longer have the phone. I asked to talk to the supervisor then he told me the same thing the previous person told me. I thought I was paying Family Mobile but when I called it said TracFone. I don't trust them at all and can't even pay my bill OMG.

that worked great till 4-29-2017. I paid it and called customer services & told them I did. They said they see they got the dollar and they was cutting us off if we didn't pay the rest of the amount. We are on fixed income and that did buy us a extension till the 1st when I got my check I paid the rest of the bill off.

Had service with Family Mobile for a while now and it's always been issues butnone as bad as this. I got a ZTE ZMax Pro 2 weeks ago, Family Mobile sent me a message telling me I need to update my phone. Well I clicked the link and my phone powered off. After that I have been having constant issues with my phone. It's saying emergency calls only and I have no bars. I called in several times to try to fix this issue but they are giving me the runarounds!! They are overseas and hardly speak English and have little to no customer service skills. I am beyond pissed and will be canceling all of my lines and advising my family to drop Family Mobile as well.

Walmart Family Mobile was recently sold to Tracfone... I was never notified. I called them May 20 2017. I asked if I could make a payment arrangement for the next week, the lady on the phone informed me of the changes and that they were sold to Tracfone... ok no big deal. Then she starts explaining I didn't need to make a payment arrangement because they were giving us 2 months free because of the change and the payment I made in April was good until June 21, 2017. I thought "oh how wonderful was that..." Boy was I wrong. She told me too that if I gave her my debit card info they would not charge key until June 21, 2017 so I did... No problem.

I decided in March 2017 to switch to Walmart Family Mobile from T-Mobile thinking that it was backed by T-Mobile but now know they sold it to TRACFONE in April 2017. I was issued a phone number when I signed under Walmart Family Plan and decided to use it and not switch my old cell number yet as I wanted to see if I was going to keep said service. I decided on May 22nd to chat online to Walmart Family Plan to start that process. Well the chat was moving along I was told she had to deactivate number issued in order to transfer my old cell number over. I was fine until we went through all the steps and it wasn't until the end that the online rep told me I would be without cell service for 2 days while they mailed me a new SIM card. I was furious as this should have been disclosed in the start of the conversation as I use mine more for business.

I used the chat feature with Walmart Family Mobile/T-mobile/TracFone (or whoever they are now) to find out why I am suddenly "Unable to send message (Message Blocking is Active)". I have used my Family Mobile with this phone for over 2 years, but once the "tech" asked who the previous carrier was (Verizon), he determined that there is no way this type of phone would work with Family Mobile's SIM card and would not budge. When I asked him to explain how it is that I have used it this way for years he said "I can't explain" but referred me to an article about how it is impossible for the two technologies to work together and then time after time attempted to get rid of me.

I have so many negative experiences with this company and never dealt with a customer service department that was this bad. Paid $44 for phone internet and they tell me I used up 5gb of data in 3 days. My phone's data controller says I've only used 125mb. I was on the phone for 3 hours with 5 different people, who all told me different things about my account and why my internet was so slow. I will never give another dollar to Wal-Mart for anything. This is one of the many many issues I've had with their phone service and customer interactions. If I could give them a negative star review I would. They are absolutely shameful.

I have had the same lines with Walmart Family Mobile for years. The only problem I ever had was when a change took place (added or dropped a line, etc, which rarely happened). Other than that I have loved it. Until now. I have to assume other people are having the same issue lately. All of the sudden about a week ago my phone started to freak out and keeps switching from service... to no service and is telling me it will not connect to T-Mobile. I called WFM customer service, who told me my sim card was bad. Tell me WHY after all of these "changes" they recently made does my phone sim card all of the sudden "go bad". But it's crazy because I still have service. It just keeps switching service on and off. Now they are telling me I have to go buy another $25 sim card. I believe it's due to their "changes" and they just don't want to tell anyone. That's **.

In my area Family Mobile has been great. The phone service is awesome and the 4g lte is as well, usually. For the past couple days we have had signal issues. I called customer service and ask if there were any known problems in my area. She began to start reading off here script in guessing and started telling me about plans and lines, not answering my question. When I asked if there were any signal issues in my area, she asked which line I was having problem with. I said all of them. She puts me on hold for 15 minutes. When she came back she said service is just bad in my area.?? I have been with them for a year, never had any problem. So she says I need to walk around to find open area. I told her I have never had this issue before. She says your phone is active just need to walk around to find signal.

As usual if I could give this company -5 stars I would. The service in itself is below sub par constantly losing service in the most populated areas which makes little to no sense. This company is now owned by TracFone thus they have no access to any records regardless of how long you have been a customer. They charged my credit card twice in one month and I was told this money was put into "reserves" for the next month but I have yet to see this money being utilized as I am still charged every month.

They suck! Worst phone company out there... reps don't even speak English. Was hung up on when they did not know the answer to my question! Tried to unlock my phone due to reps not fixing problems with my service to switch to different company. They told me no, they will not unlock it! WOULD NOT RECOMMEND!!!

I've had multiple lines with Family Mobile for the past 5 yrs. The migrated services over to TracFone. The worst thing they could have done!!!! My phones haven't been working right, dropping in & out of service. Data is horrible now. They never told the customers about the migration!!! They also changed my phone # 2 times & sent a new sim card!!!! And it's still not working!!!! Now I'm looking for another wireless carrier. I'm so disappointed with Walmart's decision to push Family Mobile to TracFone. It was the worst thing they could have done!!!!

My service has been really bad for a few months. I actually had no service for 3 days in this era. Always paid my bill on time. You get actually nowhere with customer service after straining to understand them for an hour. This past week or so, my keep saying Emergency calls only. My bill was paid. Once in awhile a call would come through instead of going straight to voicemail. On top of that, my phone was trying so hard to get a signal, that it would drain the battery twice a day. I couldn't take it anymore. Why am I paying for no service? I switched to Verizon. The bill is a bit higher, but Great service. Full bars everywhere so far. People can hear me now too. Internet is a lot faster also. What a difference. Actual phone service.

Why are they all of a sudden changing things? I haven't had any real issues with Family Mobile till now. I wanted to go get a new nano SIM card activation kit to also change my phone number and other reasons and they said they no longer have them, that Family Mobile is switching over and they will no longer have SIM card for their phone. WTF. I just got my Stylo 2 Plus from my dad and now what's gonna happen?

I had auto payments set up and my phone stopped working. I give a call in and I get a hold of someone decently fast, he however cannot take my payment and has to transfer me to someone else to take my payment. The problem though, is that someone else is being flooded with phone calls (wonder why?) and can't take my phone call. So I cannot pay my bill and I do not have a phone to use all because Family Mobile has jacked up their payment process.

Started having issues with service. About 7 calls made to customer service, two calls I drove to Walmart and electronic associates made calls trying to solve issues, no internet service, with no resolution, and the first associate said CS rep was in a hurry to get off the phone. Another Walmart associate (Gabe) said my phone was old and I needed to buy a new one. Which aggravated me because I haven't had any problem for over 2 years. My last 3 phone calls I made to Walmart Family Mobile, the person claimed to be a manager when I asked to speak to one, because she wasnt able to solve my phone issue. I told her the very first Rep already gave me instructions and they didnt work. This manager hung up on me.

May 14, 2017 after 12 noon today my Family Mobile phone service went out for both Coolpad Catalyst cell phones, Louisiana. I was able to contact live chat customer service which they told me my phone wasn't a Walmart Family Mobile phone, lol. I work at Walmart, I use the Walmart Family Mobile cellular phone service with my associate's benefits and discount service along with the new Walmart Family Mobile Coolpad Catalyst cell phone I just purchased three days ago. Huh. I was able to get the other cell phone service and called Walmart Family Mobile customer service and they too said my IMEI number for the Walmart Family Mobile cell phone was NOT a Walmart Family Mobile phone. Did I state that I am an associate at a Louisiana Walmart, that I use Walmart cellular service and that my new Walmart Family Mobile Coolpad Catalyst in its Blue Walmart box is a Walmart phone.

I am an Uber driver. I require GPS and my phone in order to work. I knew my phone bill was upcoming, but was surprised when I found, without warning, that one day after it was due I lost all phone and internet capacity. Without this, I can't work, and so can't earn money to pay my bill. Everyone I talked to at my family plan was most pleasant and sorry there was nothing they could do. Couldn't do anything, not budge an inch, a dollar, not in their control. So I have no phone, no way to work, no way to pay bill without borrowing from equally financially stretched friends. So thanks, Walmart, I'll be shopping and getting my phone service elsewhere. I know how strapped their owners are too.

I have been with Walmart Family Mobile for over seven years and it's time to change companies. My monthly charge went down, but so did the plan and quality of service. DON'T GET THE WALMART FAMILY MOBILE CELL PHONE PROGRAMS. The service guarantees you're given is not what you get. My Family Mobile plan changed from unlimited data per phone, to 1 GB and I was given no other options. Since Walmart changed their plan to TracFone, it has been horrible and not worth the problems I've dealt with. Not only has my service gone completely downhill, their website now has major flaws. It does nothing but flash and I can't get into my account.

I loved Walmart Family Service. But now they migrated to Tracfone. Tracfone aka Walmart family service tipped me 3 days of service and charged an additional 5.00. Walmart no longer owns their family mobile service. So buyer beware.

Warning please do not go over to Family Mobile. I woke up this morning and tried to place a call and my call was transferred to customer service, where they told me rudely that I couldn't use my phone for 3 days because they were switching their service to track phone which I wasn't even informed or giving any notice at all. Plus I asked to speak to a supervisor and the rep hung up on me twice. The customer service is rude and very unprofessional. Also they don't speak good English so they have no compassion or a sense of urgency, it sounds like every response that they're reading from a script. I just paid my bill 3 days ago and now my phone is deactivated and I can't receive or make calls.

No stars for this company. I was forced to add a star in order to publish this review. Shut Wal-Mart Family Mobile Down. This company is a rip off. They take your money quick, cannot provide the service and then refuse to refund you. They do not care. This company does not care about its customers. The "customer service" they provide is nonexistent. You call and explain the issue. Then they do not even acknowledge your complaint or apologize. The experience I've had is that they even go quiet and don't say much. Don't acknowledge your concern. Every one of them I called. They back out and don't seem to care. Woke up on a Friday morning... No cell phone connection - I could not even call them to ask them what was going on because my bill was paid so it was not relating to non-payment.

Sales people in the store don't know anything about their services or phones. When you call Customer Service number people that answer the phone barely speak English. Also, it is hard even to reach Customer Service desk. I called once to activate my sim card. They said they are having technical problems and I have to call back tomorrow. I tried calling them at 8pm the next day. And automatic service is telling me "Customer Care is closed now. Please call us during business hours 8 am until 12 am." I wonder what time zone this they live on.

I started my service with Family Mobile in April 2017 and I have the plan that is 49.99 a month with 10 gb high speed internet. Which was used up in the first week of April so customer service say. No way possible did that happen. Well then I went the rest of the month of April without high speed internet. Now we are in May 2017 and I just paid my bill on the 1st. It is now the 6th of the month and I do not have any internet service at all. Says I have used my high speed internet service up again. Dang. That is a quick month 6 whole days in the month now. Times sure is flying by these days. I have called customer service both months and they have assured me that there are only 6 days in a month now. I can assure Family Mobile that they will never get any more money from me.

I have been with Walmart family mobile prepaid for almost over a year, in the beginning the cell towers was with T-Mobile. Now as of yesterday (when my phone was disconnected) that I would have to contact TracFone to get my services back on. Now keep in mind I PAID my monthly services on the due date which was April 23. As of yesterday I had to call customer service at least 3 times each of the 2 days.

Customer since 2014. My Walmart Family Mobile set up to send bill to my email address, which they did for awhile and then stopped. Never been late with a payment. Last month again did NOT send bill to email, did not send payment and cell phone was suspended. Paid bill after calling, then this month charged $9.00 extra for the then reactivation/taxes. Feel as though WFM ripped me off, Have requested AGAIN to send bill to email. However, getting fed up.

Family Mobile is the entire worse phone company that I could imagine. I've had it for 2 years. I have had good times in the beginning and then all of a sudden I started to have to call the customer service. The customer service representatives do not speak English and most of them have such a thick accent that I am not able to understand them and apparently they are not understandable to understand me because of the fact that I've called in several times in the last month and asked for specific things to happen and they did it. I was given false information on how much my bill was. I paid that amount and the next day my phone got turned off and was told I owed another hundred and $9. Unfortunately I did not have the hundred and $9 and still when I went without my phone for an entire day. I'm a life insurance agent and I need my phone on at all times.

About a year ago I switched carriers to Family Mobile, thinking that it was a better service and cheaper. At first I loved Family Mobile. Every time I called with a concern customer service would help no problem. Also I loved the fact that when it came time to pay your bill that you could make a partial payment of $1 and get an extension on your bill. But here recently they decided to change things without not a single notice. I called to get an extension cause my bill falls on when I have paid all my bills and waiting on my check. I called to get an extension and I was told that they could not do it anymore and that my phone would be shut off if I could not pay my bill.

I have been with Family Mobile for 3 years now. I was ok with them but then I started noticing my bill has been changing and changing and changing different amounts each month. It's technically suppose to be roughly $60 a month but no, I have noticed in the last 3 years it's been 60, 80, 98, one time 55 and then back to 88 to 112. What in the hell you guys are a paid month by month basis company not a damn minute phone so why is my bill ALWAYS different???

I'm so fed up with Walmart Family Mobile. I have been waiting for 4 days now for them to unlock my phone, I can't use it unless I'm using wifi but that doesn't even work. I am epileptic and it has all my medical stuff on it and every time I call they tell me I have to wait 24hrs for an email and I haven't gotten one. And they keep saying I have to wait 14 days which is **. I shouldn't have to wait or keep going around in a circle with these people, I would never refer this company to anyone.

I was told on the 4-7-2017 I would be able to get an extension on my account. I was informed by Justin to call on or before my due date and they would extend it to Tuesday only 2 days late. So today my bill is due I called to get it extended and Joe the supervisor informed me that I would not be able to get an extension because their policy just changed and that there was nothing they could do for me.

Porting over from Family Mobile sucks, I will never go back. Porting over to T-Mobile is giving me a headache. The reps with FM needs a lot of training, no matter who I talked to they all messed up, didn't know the info. I talked to a lot of them too, that's not good. 1, or 2 bad reps ok I understand, but all of them no, no, no, I really want to report it but we all need work. My son device my not be unlock into 3 days. **? Really? When I talked to that rep yesterday her slow behind tells me we don't need it to be unlock when we told her so many times, "YES IT DOES!" Then we're stuck with temp numbers for 24 hrs., **? So if y'all see any 850 numbers it's us, but really got me pissed off is this unlock crap, cause now he has no phone to talk on into. It gets unlocked which may take 3 days. Pissed!

I been with Family Mobile for about 3 months and so far the experience sucks **. Can't make calls from a lot of places including places in the middle of some of our biggest businesses, a lot of problems with data, dropped calls and about a month ago my SMS notification won't play when receiving a message, I've sent messages telling people I'm on my way over and an hour later they will receive my message. I have had my new phone for about 8 months and had Verizon for about 5-6 of those months and never ever had a problem.

No stars!!! Only gave them one because it says I have to. FAMILY MOBILE IS A JOKE!! The service is horrible. Customer service is horrible. I would never ever recommend this to anyone. The service half works. I barely get any of my calls to come in and every time you call to talk to someone it's the same crap over and over. Worse phone service period.

Upon purchasing service at the local Walmart I was told service was available in my zip code. I kept the service for a year despite very poor coverage. I paid my bill on or before the due date 100%. The last month I stopped being able to utilize the service from my home. I waited about two weeks to allow time for possible work to towers. I went to Walmart and was told the service for my area was poor to non existent. They connected me to customer service. Customer service was rude, not helpful and refused to discontinue my service until the end of the billing period. I requested a supervisor and was hung up on. This happened on speaker phone in the store. Walmart said they were unable to help me. I have tried again and customer service referred me to their website. There's nowhere on the website that I can find to email them.

I don't know about all you guys posting here, but I'm SICK of so called US companies who greedily take my USA money but are sending jobs that should be ours to other countries to be manned by incompetent idiots!!! I tried to call customer service for Walmart Friends and Family, couldn't understand a dang thing she said. When I asked for a US rep, they told me there is none!!! Their website is just as bad, can't even change my billing address! I see Walmart advertising that they are sooo concerned with patriotism and local neighborhoods, SUCH BS!!! Get a clue WALMART!!! We earn our money here in the US, we like to know people here have the jobs, not to mention, they are more competent!!!

This service is TERRIBLE!!! I have drop calls all the time. Today I called to get an extension to pay my bill and they said as of March 31st they no longer give extensions. My thing is "as valued customers", you couldn't send out courtesy text letting your customers know that this has changed? You send out text every month and sometimes twice a month reminding everyone when their bill is due. But then they say the good news is we have no more late fees. That's my business if i decide to pay my bill late. I wasn't worried about a late fee. This the only reason I stayed with Family Mobile because of their extensions but I will be leaving and switching to AT&T. They might be a little more expensive but at least they have better service. Do not get with Family Mobile!!!

I paid my March payment on the 4th like I do every month early for like 5 years and for some reason their system was down when I paid it but they took it out of my bank account within two minutes of me swiping my card. A couple of days later I get a text saying my bill was still due so I called to find out why and they said they can't find my payment so I asked them what do I need to do. They said fax the receipt over so I did and called them to make sure they got it and they said they did. It should post in a couple days. So when I get another text saying my phones are going to be shut off so I called again and I was told by a manager that they didn't get my fax and to refax it. We were out of state so I told them I would fax it when I got back and I did. It's been almost a month and I'm still fighting them to find my payment. They won't even give me a credit for this month. I tried calling Wal-Mart corporate but they wouldn't help me. Bad service.

WALMART should be ashamed of themselves as should TMobile. Family Mobile in my experience is incapable of activating a phone line - which completely defeats the purpose. I have spent hours of my time trying to get 3 different phones activated. I have been told all kinds of different excuses, exchanged devices, exchanged sim cards and had Walmart staff try to help me. I'm told, "It's fine, it's fine." Wait 20 minutes, wait 2 hours, wait 24 hours, wait 48 hours. This has been going on for 2 weeks. There is a lack of training and technical support and ability.

NO STARS. People should not even consider buying a family mobile from walmart. It's powered by T-Mobile (powered only). Walmart phones have are family mobile plans. Your current nano sims won't even work in the phone. Don't buy any phones from walmart that says Family Mobile. They won't unlock the phone at all, you have go somewhere and have it unlocked. I am overly pissed off, overly I can't stress enough.

Had the service since like April 2016. Well I renewed/made payment on my account like end Feb/March 1st, payment due on 5th or something like ok... then a few days later, they "Walmart" say the 4th of March 2017. I ended my service with them, which I did due to the fact my service was dropping all the time and the phone would make calls on its own etc... no help with customer service on any of that... Mind you already made payment for full month and only used the service for a few days. Now I get a bill for a "final month" full amount. 35.51. So I call them. They claim they can not hear me. So I call them back, they call me while I am calling them - their automated service???

Hello everyone. No help from Walmart Family Mobile customer relations. I have used their services for 3 different lines going on 4 years. I purchased a "web pack" before family mobile decided to change the name to "extra pack". The "web pack" was to only access the web. One day I noticed the 3 phone lines wasn't able to access the web, I just thought at the time we must have used all of the data really fast so I called Family Mobile to have all 3 lines on "unlimited plan". That way we didn't have to purchase a web pack.

I was a customer with Walmart Family Mobile for years and I just ended service on the February 20th and my next bill was due on March 5th. I left them because they was changing some of the service and raising my bill. It to due with the data what I always had to add extra money for anyways, because it was not part of the plan for data to be included, you always to add extra money to have data. They are saying I owe for a full month when I have paid the bill every month. They also claim that the bill was always one month behind (which no company does that). I still would not own them a full month even if that was the case. When talking to customer service they always remind to watch your language even you are not using profanity. When you ask to talk to a supervisor they'll not let you.

So I purchased the 10 gb plan. My month is up. Never hit my limit. Pay my bill for next month and the very next morning it says I am over my limit at only 1 gig. So I call and ask why I am throttled when I just started a new month. I was informed even though I just paid and started new month my data was 2 weeks behind, so I just paid full price for 10 gigs of data but will only have it after the first half of the month is gone. Utter and absolute garbage. When you pay for your new month limits should be reset with the billing cycle, not another different date for data. I will be going back to mobile as soon as this rip off of a month is gone. Pay for 10 gigs but stay throttled for the first half of the cycle. Would suggest anyone stay away from Wal-Mart mobile. It is a scam and you have to deal with an Indian call center who can't speak English and offers zero help.

December 10, 2016, we purchased a phone from Walmart for our ten year old son. We paid $50 plus dollars and paid the activation fee. Our total was $92.00 or something close to that. The phone worked good for about the two weeks and it quit working. We then tried to resolve the matter with Family Mobile thinking they could resolve our concerns by offering to replace the phone or give us a credit to purchase a new phone. By this time the fifteen days were over and Walmart wouldn't accept the phone back and could offer no other solutions except to contact Family Mobile which we had already done. The main problem is no matter how hard you try you can't understand most of the representatives. They told us to master reset the phone which we had already done but in doing so another customer's email address showed up and wouldn't allow us to enter in our information.

We were looking for a new phone for our daughter and a Walmart employee recommended the Family Mobile as a "Pay-as-You-Go" plan because they were very affordable. The bill was more than I was originally paying with Net10 ($15 vs. $42+/monthly). So her phone finally died and we were not able to use my old phone with the Family Mobile plan so we changed it to AT&T. I tried to cancel the Walmart Family Mobile via website but when I tried to log in the account had been cancelled already. So I figured I would get a partial bill from 12/17/2016 until 1/4/2017. When we received the final bill, it was for the total amount. So I called into customer service, talked with a fellow and he said that I would receive an adjusted bill.

I am now on my second month of having service with Walmart Family Mobile. So far I could not be happier with the service. I am absolutely flabbergasted at the reviews people have left on here. You know what? Pay your bill on time. Like other responsible people do. If you can't afford your phone, cancel the service. It just shows how every problem anybody has in this world nowadays is somebody else's fault not their own. Accept responsibility for your issues. My favorite review is the guy on here who was complaining about the big evil taking over the government Walmart! LOL! Dude, if you thought it was such an evil company why did you sign up for service with them? I assume you're not a rocket scientist? I say we start up a petition not against Walmart like you want to but against people like you and make you go back and get more than a third grade education.

Only uses 10% of T-Mobile's network and this can be seen when a WFM phone and a T-Mobile phone are right next to each other. The WFM phone always has a weaker signal, and even when I pop the