Verizon Wireless Reviews

I transferred companies because Verizon had no service wear. I was deploying just before I left the States right after my new phone was activated. My Verizon account was deactivated along with any way to pay them their final bill unless I went into a store and I was not able to do that. I spoke with them and they said that the bill would be suspended till I got back and would not go to collections. I am still overseas and got a call from a collection agency over the account. I called Verizon and they said no notes of an agreement was made note of and there is nothing that they can do for me and I will have to pay the whole amount along with the collection fee and it is collection reporting so it feels like revenge on a deployed service member for cancelling service.

Have been with Verizon over 15 yrs. Recently purchased a portable modem which worked great the first month. Ever since then service has gone downhill. We hardly use it and get messages that we have reached our limit within the first 10 days of our billing cycle. Signal is slow and our phones have gotten slower yet the price continues to rise. If they can't support that many devices in the network then they shouldn't offer the service. We are currently researching new networks and are seeking new routes. I would not recommend this company.

I have been a Verizon customer for more than 25 years and never had any major issues. When I have had issues they have been resolved quickly. The staff has been knowledgeable and friendly. I have never gotten a foreign speaking individual that I could not understand.

I am so disappointed with how Verizon is treating me as a loyal customer. To think I left my previous carrier for them. Not only am I paying them double now but I'm paying double for nothing. 3 months ago me and my wife got robbed and part of this robbery was our 2 cell phone devices we have financed with Verizon. After the robbery I purchased the same phones online for 20% the cost Verizon was charging me. That's 200 each! I'm paying them over 1000 each! Besides that not a huge deal to me but really gets me is now my devices are acting up and I need new phones. I kindly call them and ask for help to get me into new phones and they want me to pay $954 and then refinance new devices. ARE YOU KIDDING ME? I've been loyal to you guys. You can't work out some type of deal with me like maybe add the current balance to a new balance and just get me new phones and extend our contract another 2 years. I mean I don't understand.

Verizon people do not explain to you that when you purchase a new phone, that anything extra put on your 1st month's bill, also has to be paid when you pay the bill, very high bill to start with. They tell you that the company will help you and stretch it out over 2 to 3 months in small portions with your monthly bill. WRONG. This does not happen. They have some very rude, hateful staff working in the customer care office. I hate to call to ask them a question because If I do, and I get the arrogant hate people again, I will not be nice at all. I am a nice, caring person but I hate being lied to. Why are the phones so expensive? They aren't that high tech. Not like ones we purchased anyway.

I had a Verizon prepaid nationwide plan. Turned out it was only nationwide if you were someplace Verizon has towers, otherwise I couldn't make a call without incurring a roaming fee of several dollars per minute. They don't tell you this until you complain about not being able to complete a call.

Two years ago, after my wife had passed away, I had an existing fairly new contract on her Galaxy smartphone. Verizon understood my situation and simply required the return of her Galaxy and cancelled the contract with no penalty. Now that is considerate service.

They charge too much for what they offer. We've been their customer over 20 years & never have they offered any discounts, etc. Their customer service takes approx 2 hours per person. That's too long. I despise going into their store for I know I'll be there for HOURS!

Verizon has been very good to me. I have been with them for 10 years. They value their customers. I travel all over the United States, I have never had a problem with their signal. I highly recommend them.

Verizon Wireless likes "nickel and diming" consumers. Always increasing fees, without any visible improvements. The few little things I watch certainly does not warrant the cost I have to incur. There should be some consideration for seniors.

Rates are too high for consumers and phone are too expensive. Way overpriced, Apple. When you go into stores it is hard to get someone to work with you. I need to look at more options.

Price a little high and have thought about switching carriers, but have stayed with Verizon because they provide excellent service. Rarely have interruptions, never had to deal with customer service.

I use 3 lines, home service and a notepad. You cannot beat the convenience of their home phone lines and portability. I like their service overall, but I find them to be very expensive.

I'm sure I do not need all the "things" I have in my phone. Between my wife and I we spend 160 to 170 dollars a month. We are retired on a fixed income and you are about to lose us as good paying, consistent customers.

My hubby had a glitch once. The phone started texting in Chinese. But during Irma did not lose any coverage while friends who had AT&T and US Cellular had trouble the whole time.

I have tried several different companies, & I have been using Verizon for a while now. This company has the coverage they promise but their prices are outrageous compared to the others and are getting hard to deal with.

Customer service call center is really easy to work with. Brick and mortar stores not so much. Wait times are ridiculous; the store will have 4-5 representatives, perhaps three will be with customers while at least 2-7 customers are waiting for help. I've left the store numerous times for lack of assistance and I was the first in line.

It was easy to get set up, phone pkg and price were great. Anytime I have had a question, they are very patient and explain things so I can understand them.

The service is ok and time to correct issues well is poor but being on them they have step up. I like the mobile phone. They're really great. I like the galaxy 7s and I plan to own the 8s.

They don't send you paper bills, they don't send you ebills, you have no idea what your balance is each month. After being Verizon's customer for more than 10 years, it's time for me to switch. The customer representative I talked to had a very bad attitude too. Instead of realizing how ridiculous it is that they don't send me bills in any format, she complains that I don't call them every month to find out about my bill.

I am terminating my very long term business wireless account with Verizon. I never never experienced such a level of deceit and outright disconcern for customers. Their representatives promised on TWO separate telephone conversations that my total bill with ALL fees, taxes, and made up charges would a specified amount and they billed me 50% more and started taking on fees and charges on top of that. I patiently endured many years of having to waste an hour of my time calling them when out of the blue my plan would change for no reason. This latest situation involved 4 separate calls and THREE HOURS on the phone.

This company provides good service but overcharges for it. They expect a ridiculous amount of money for a down payment to get a phone and or account with them if you do not have credit.

More used slows down - recently has become frustrating. It improves for short time after I call to say having problems. I have been almost a 20 year customer.

No issues and I believe that is amazing today! Not so amazing, when in the real world, delivering to the customer what has been advertised is how it should be, without fail.

I have used 2 other providers and have had more trouble with service and customer service issue with both. Switched 7 Years ago and I am ecstatic with Verizon. Never a dropped call, never a nasty, I don't care attitude. Customer service was always pleasant and helpful. They go above and beyond to keep you connected and Happy.

They are courteous & well informed. I get to speak to a person who is friendly and if they don't know the answer to any question I might have, they make sure they find the answer for me. Very few times have I had a phone issue problem that they couldn't solve.

I live in a rural area and get good service from Verizon. My cell phone does not work where I live because I don't have line of sight but my satellite works most of the time.

Verizon's coverage is good, but it is nowhere near worth what they charge. I pay well over $300.00 per month for 3 lines. To make matters worse, when my son traveled outside the country for 26 days, they charged $10 per day for his line... $260.00!!! It's a huge rip-off!!! When we traveled to Europe 2 years ago, T-Mobile didn't charge us an extra penny. Big difference!

I only stay with Verizon because I'M a truck driver and I go places where there's no service for most carriers. They change for everything and nothing to show appreciation to customers.

Dishonest customer service. I had a billing issue where an employee fraudulent set up a separate account with a phony address. After 12 hours over 3 trips to a Verizon office and promises to delete it I had to pay what I did not owe. Crooks!

During the major 3 day power outage, my Verizon phone was the only one that still worked. They have improved their service to cover areas we did not get service before. This allows me to worry less about my kids.

With Verizon, I get really good reception everywhere I go, I also like the easy way to pay, it only takes a minute and I'm good for a month. It's just the best company!

Only problem I have is home phone not dependable, and sometimes a weak signal for wifi. Sometimes our phones won't ring when some calls and we can't call out. We can't get a solution from Verizon but customer service has always been great.

When I recently had a problem connecting to the internet I called Verizon and within a very short time they fixed the problem without my having to do anything after notifying them. They were efficient and pleasant.

Cell service could be better in spots and hate dropped calls even when you're sitting still. Some of their phones are not the best. Do not like the smartphones.

I have no good words for Verizon Wireless. When we went into their store, I always found their salespeople condescending and awful. I have always preferred T-Mobile, because their salespeople are always helpful and kind.

VZ is much like its commercials... keeps you connected in most places, especially where others don't. However, it is clearly overpriced as it charges you exponentially for its reliability. Pricing is way too much compared to others. Another issue is it's billing dept... it rarely seems to know what is going on promotion-wise and even after receiving a promotion one has to watch the bill like a hawk to make sure it is reflected. All in all good cell service, however too pricey, and lax billing procedures.

Why does Verizon have to be so abusive of their customers? They've taken me from being one of their biggest fans to absolutely hating their methods of "taking care" of the customer. The rude attitude, the overcharging, not exchanging supplies that don't work. Is it really worth the bad publicity? I will be extremely vocal as I have been with Verizon for over 25 years and if there was another carrier with good coverage in our area I would leave Verizon immediately. Shame on your company's culture and how you handle us consumers.

Their billing department was successful only twice in two years in on their auto pay plan. And I was not informed of overage charges until they were very large.

The long time waiting on hold when calling into customer service is an issue. Otherwise reliability is very good in most areas of USA. Some issues with throttling back to lower speeds for data while streaming.

I have been with Verizon for over 10 years and I think it is the best by far. I get great coverage everywhere I go... Grand Canyon, mountains, etc. I never have dropped calls either.

Verizon service is the only wireless service that actually works in my area. I use them for home, and data service. Their plans are high priced, but when they have you over a barrel, what can you do! They should remember that eventually someone else will level the playing field and their current advantage may very well bite them in the **.

I have used Verizon for several years 10+ and service has been good and employees know their responsibility to clients. I tried other networks but found their coverage to be lacking.

Verizon has great cellular and data service. The customer service could be better, I have never come out of Verizon without having to add to my service to solve a problem. If I could find a company offering a reliable service I would leave Verizon.

My first phone got stolen with them and then they want to charge me $600 for a refurbished Edge which I'm having problems with and if you look it up online the Edge is only worth $350. So what's up with that? Not happy with them at all plus I had to pay $149 deductible and she'll pay and buy this phone for 600 bucks. Looks crazy. They can take this phone and shove it because he's going back.

I was supposed to have a lifetime internet price of $19.99 and Verizon will not honor it. I am not happy with them and I don't know who contact about this.

We were in California about two years ago because of the death of my mother-in-law. My wife was desperately trying to make funeral arrangements and initiate the process of executing the last will. As we drove from San Francisco to Salinas for these reasons, my wife's phone malfunctioned. Verizon customer service responded to our call and within the space of less than hour they continuously worked with my wife to reprogram the phone. By the time we were halfway to Salinas, full service had been restored.

I have been a Verizon customer for over 20 years. In all that time other companies have come and some have gone. Nobody can beat the reception, the customer services and the packages that Verizon offers its customers.

This time around we haven't had any problems. At least we get a signal. I still think Verizon is pricey and could provide less expensive plans.

I have always received great customer service and have not had issues with coverage. I am always looking for a "better deal" - but haven't switched networks. I feel that the service costs too much and wish all the "fees" were not involved - but that seems to be the way of cellular service.

Bills kept getting higher and higher. I was averaging $300 per month for the previous year. Ended up closing my account and switched to T-Mobile. I don't really see much of a difference in the level of service, other than my bill is approx $160 per month less.

Everything is good but it's expensive. We have unlimited text and talk. Would like unlimited data at a reasonable price too. We can access Verizon anywhere while traveling.

Verizon is not helpful when phone breaks. They send you a replacement thru the mail and the customer is responsible for set up/returns/etc. Trying to contact a local store isn't possible either. They have the local number listed but it sends you somewhere else (mountain standard time). Plans are cheaper but less available reception service. I need it going over the mountain. Had it before changing from US Cellular. Also, doesn't work well in the valley area.

On September 07, 2017 I placed an order for 2 phones on their website, but their shipping department sent the phones to the wrong address so I canceled the order. The cancellation was confirmed and I saw the UPS tracking that showed it arrived in their returns department in Ft. Worth, TX. Then I receive a bill for the equipment charges as a device payment buyout charge each for 769.99 plus taxes x 2 phones. I call them to see if the charges are going to get fixed. They said it would automatically get fixed when the returns dept processes the returns. The customer service person confirmed that the phones were received and process, but the bill is not adjusted. She said she'll put in a ticket to get it fixed. The bill due date is really close so I call again and they said it could not be fixed, after escalating it up to a supervisor, they adjusted the bill for the equipment buyout charges and the activation fees, but they can't do anything about the taxes.

I bought my iPhone 7+ from Verizon because they subsidize it and if I turned in my old iPhone I got a very nice sum. I don't know what the guy's name was that helped me but he knew a little more about the phone than I did. I asked him several questions about the phone, to be fair he was able to answer one of every five I asked and the ones he couldn't answer he would walk over to another salesman and ask him my question, get the answer then come back and tell me. After the third time this happened I just walked over to the other guy and tried talking to him. He would answer my questions but when another customer walked in he left, to help them and me at the mercy of this ignorant translator. It took them over four hours to transfer all the data from my two iPhones to the 7+.

I've been a Verizon customer for more than 20 years. I've always thought they were a solid company with great customer service and I doubt I would ever leave them.

They have a great network, but they are the most expensive. We are investigating switching to T-Mobile and saving about $90 a month. I have been using Verizon for years, but I know some of the other networks have increased their reliability and coverage where I would rather have the cost savings and unlimited data.

Use to have T-Mobile, but experienced a lot of dropped calls. With Verizon I do not get that. Am also able to use in more remote areas. They have been easy to work with when having problems or questions. But I truly feel all carriers are over-priced.

I have been an Verizon customer for a number of years and have had no or few problems. Cost is reasonable, service is good, and response to questions or issue has been good.

Great service, have not lost reception anywhere I go so it's reliable. Pricey but great customer service, good plans. I have nothing but good things to say about my experience with this company.

I bought a Verizon prepaid phone from Walmart and you can buy the phone cards pretty much anywhere. The cell phone service is very good, I've never had any problems with it so far and I've been using Verizon for the past 2.5 years.

I apologize but I can only tell you about services important to me: calls never drop, the bills are easy to understand & follow, and service consistently meets our needs. We are both retired, & our needs are relatively simple.

It costs are too high. Looking for another carrier, better rates for seniors. I guess you always get what you pay for but if I find something comparable I would seriously consider switching.

Verizon has great coverage except at home where I can only receive texts. They tell me they don't know what the problem is as they don't see it!!! I suspect they moved a tower (or another company DID) but the sad thing is they aren't offering any solutions.

Overpriced service! Good coverage though. Customer service is scarce to non-existent. Loyalty means nothing to them. You frequently get the runaround if you have an issue and it isn't always resolved.

Verizon gives the best phone connectivity in my area. When I have needed service, I have been completely satisfied by their customer service and support.

Have had issues with service and their engineers solved them within a few days. Issues with a bill, solved in a few minutes. In fact this very day we went to a Verizon store and were gone in 15 minutes. Problem solved.

Just recently switched from ATT to Verizon. Better price and works just fine for me so far. However, several neighbors have reported poor connection service from Verizon. I'll have to wait and see if my cell service deteriorates.

After a 45 minute wait to purchase my first iPhone I was very unhappy. With no updates, apologies, communication at all, I went to the desk and asked how much longer the wait would be. After being told I was behind 2 customers (with no apology for the wait) I indicated that no customer should be allowed to stand around with no communication/updates for 45 minutes. I was informed by this manager that he had 5 people on the floor and that everyone had problems. I was further asked "What did I want?". When I replied "A different business model." he seemed offended. I can assure you he was not as offended as I. This guy seems to operate under the assumption that he has a captive audience and his customers should be glad for his meager attention. I remain extremely unhappy with his meager attention.

Switch wireless companies a couple years from a company we were with for a number of years. Glad we changed and have had a great experience with the new company.

Verizon service is quite reliable and I am overall happy with the company. But they are much too expensive compared to other cell companies.

We love the newer audio handheld remote and the bundled package is worth the price. The gentleman who came for the installation was efficient and friendly.

They've been great on the phone but have sometimes failed with the follow through. For example, they lost my phones for rebate purposes and it took 6 months for my account to be credited properly. They fixed it finally, but it should have worked better from the start.

I have been with Verizon since the late 90's, except for 1 year with AT&T. I needed call forwarding due to no service at my home with Verizon and AT&T said it was free which was true until you actually made or received a call. Then they charged by the minute, something they failed to tell me. As soon as I could get out of my contract, I did. And that was in 1999. Things may have changed but my entire family is with Verizon now.

We chose Verizon because they were the only company who provides coverage in the remote area we live. Their costs are extreme but they are reliable.

Phone's in general are overvalued. Verizon offers little incentive to join to retain you. Their weekly ads are deceptive boasting savings and deals when the fine print says otherwise. Service is OK, but their rates are higher than the standard average.

My service cuts out too frequently, but none of the smaller carriers would work since I live in a rural area. I'll be driving along, even next to semi, and all of a sudden the service cuts out. However, it's sporadic.

I have had no problems getting a signal in the 5 years or so that I have been with Verizon. I tried several other carriers and had connectivity problems with them all at one time or other. I get what I pay for, a signal and hassle-free service.

We are seniors on a fixed retirement and just cannot afford Verizon. Verizon charges way too much for plans that are less with other companies. My wife and I plan to change as soon as I pay my phone off.

I've always been able to call them with any questions on billing and/or device issues and they are always willing and able to help me with whatever it may be I'm calling about!

Cannot get my phone system to work with their modem. Tech support says system will work in 23 (48) hours. It's been three months. They don't fail to charge me for it, though.

The prices are high, they do not match or negotiate competitor's prices. I've been with Verizon for about 20 years and the only benefit is "Thank you for being a loyal customer."

I find that when I have an issue with my phone and take it in to a store/customer service, I have to wait more than 30 minutes and it usually takes over an hour to have my phone looked at. It deters me from coming into stores.

Verizon is easy to do business with, never have had a problem like I DID with AT&T. I can connect almost everywhere, few to no dropped calls, reps are very helpful when you call and billing easy online.

I switched to Verizon over the summer from T-Mobile. I was happy with the service overall, except that I have never received the incentive of $200 dollar per phone that I move from other carriers. I called Verizon and they said that I should have filled up a form within the first few weeks to receive the incentive. I remember clearly asking the store what I needed to do; they said; “Nothing, just wait to receive your Visa card.” Verizon was "kind" enough to give me half the incentive seeing that all was in line, without filling up any forms!!! Which just confirms that the form wasn't required at the first place, they just wanted to find a way to not fulfill their promise.

Verizon charges for everything and the packages are not as economical as other providers. In our area it has the best coverage but wish they would carry over unused data.

We rarely stream on our devices other than YouTube say and basically use email, texting and telephone (of course!). I used to travel all the time, tried various other providers (AT&T, Sprint etc.) and Verizon was always the best. The other providers are getting better so we will monitor the price/service situation. We have suffered with bad reception as we are down in a hollow and between two cell towers. They were open when we complained and one tech said that due to financial circumstances, Verizon and others have cut down on the number of cell towers they rent. Trouble is the same two towers are used by the other guys so we screwed at this location!!

The only problem I have with Verizon is that they are ridiculously expensive! I hate the payment plans on devices, is evenly ridiculous! I want my upgrade every year at discounted prices and a lower phone bill!!!

I have been with Verizon for years. My phone gets a signal everywhere. Their people are always on top of any kind of concern I have. I am a fan and I will always be a customer.

They have a high monthly bill. Contracts are 2 years. When updating to new phone they charge an activation fee of 30.00. Been with Verizon over 12 years. No loyalty for long term customers.

They are really very frustrating to deal with... You get different answers for problem solving same issue. Don't seem trained well, across the board whether you're on with tech support or God forbid in a store (that's always fun... Talk about rude, uninformed). I think about one store in RI... They have a rep for being just that. Their phones and chargers are being made to NOT last... TV always loses service. We should be transferring back to Cox.

I find Verizon fees are high and that they don't offer any breaks with services. Also I get a discount through my work, but am most flustered with cost of cell phones, if you need a new one or just when you try to update services. They offer little with discounted or special plans.

Verizon Wireless is too expensive and money is their goal! Better communication with customers! Going to Verizon is circus! Cannot get waited on! If you do, excellent customer service!

The coverage is excellent. However their billing slightly deceiving, for instance: a $80.00 per month limited plan is not $80.00. After adding the line access fee ($30 per month) and taxes, etc... it's actually well over $100 per month.

I like the reliability, hate the price. Other companies have much better prices but lack the service. So I guess I willing to be ripped off by Verizon. I pay almost twice as much as my husband for service but I can use my phone in the house and don't have to stand outside in the rain to talk on the phone.

Verizon's customer service is excellent. Have used Verizon for over 10 years and had very few reasons to contact them. Coverage is excellent. Cellular program options are competitive. Better communication of new options could improve. Often if a better package is available I only hear of it through commercials or other non-Verizon newsletters.

Verizon is too expensive. I have had difficulties using my phone in Italy (3 years ago). I had it turn on data (I did not want data on) when I was recently in Europe in the middle of the night. It did work for calling/texting travel mates on most recent trip to Europe - when I turned on data. And local customer service workers are good.

They are ok. I think I'LL look for a better price next year after my contract is up. I don't need anymore than phone, text, and weather. I have a friend with Cricket and he got his phone free, I paid for mine.

So, while their service coverage are really good you will pay for it. One line with Galaxy S8 10 gigs $170 a month. No rewards for loyalty. Wife was having issues with her phone and got another through another carrier. We didn't have a service contract, but Verizon still changed a $170 early term fee over the $60 still on the phone. Run away as fast as you can from these worthless pieces of garbage.

Like everyone else I guess, Verizon brags about customer service. Yet, when it comes to have a chance to help customers, they fail to deliver. Automated phone answering service is horrible. Waiting time: "20 minutes or less"!!! at 8:20 AM EST on a Friday. They would not give a direct number for billing department, thus another waiting period. As usual, faithful customers (10+ years) get a lesser treatment (and greater bill) than new ones.

Frieda ** is the one who you can thank for being your best customer for the last 10 or 15 years being with y'all that she has 5 lines she pays for every month over 300 dollars every mo. But she swear by y'all being the best and I'm on one of those lines.

They have great service and very little wait with how they organize their retail stores' customer service workflow. The experience is very organized and their selection is large. Their service is a bit pricey but you get what you pay for.

We have our landline and cell phone and internet with Verizon. The internet is slow sometimes but we have a package deal with Verizon and it would cost us more if we got another provider for our internet.

Too expensive. Rental of boxes every month adds up. Fios is not really that fast or reliable. Good access when traveling. Good network around the world with ease of access.

I don't like the way if you have a phone on someone's account where they can shut your phone off every other day and turn it on the next. It's very frustrating.

Untrustworthy, unable to stand behind offers or even what representatives present to you. Each one is different. More than once, time consuming efforts regarding a deal that was advertised and information was incorrect.

Verizon cut my 4G service in my area without notifying me so my Internet signal now rolls from 4G to 3G to 1X. They informed each time I called that I need a signal booster now that I have to buy from them at a cost of $250.00. I think for being a loyal customer they should have sent me a booster for free.

Get service where no other wireless service has it. I tried others but switched back to Verizon. In my opinion Verizon has the best service. They have me for life.

I have a router for my internet. Really bad for getting a signal and no real high speed available. This is one step above dial up and this is all I can get in my area. Also a lot of dead zones here at home.

I am very satisfied with Verizon services, especially when questions come up that a technician can solve over the phone with explicit directions. When a new router was ordered for my internet system and there was a question about the charge, customer service solved the problem quickly.

We have never had a location that our phones wouldn't get service in! I switched to another provider, boy, what a mistake! Verizon is reliable where we need to be!

I love Verizon. It has the best sound that come through the phone. The reliability of the service is the best on the market. I have had a very positive experience with the service and would recommend it to everybody!

The reliability is very good, but their customer service absolutely sucks. The prices they charge for phones is nearly outrageous. Because Verizon is so big, they can treat people however they choose.

These greedy ** have illegally monopolized this damned communication area and ** overcharge for what most of the time is piss poor service dropped calls etc!!! The government needs to destroy them and their dastardly tactics period!!!

I was on a previous family plan that was wonderful then she passed and we did not have password- so started my own plan not understanding how different plan would be. Purchased a new phone so have 2 now but came to understand I could only have 1 on my account- checked a page for seniors that had a plan that seemed to be better but not active- now I cannot get help by phone, internet nor callback. Website does not recognize my password-zip code- etc though it shows up on my info sheet online.

I've been with Verizon for years and they have become greedy and ruthless like others. I'm a victim of identity theft and went to purchase a phone from Verizon store. Was told I needed a 4 hundred dollar deposit for a $168.00 phone with 24 mos. financing phone and service. Ummm? Left. Went to Walmart. Spoke with an T Roc rep selling Verizon phones... "Just pay sales tax today." 24 MO. installments for Galaxy S8 of 25.00. Called Verizon for activation and approval. APPROVED. But can't buy a phone Pennsylvania. With a WVA address. Uh? What?

Good company but their service is way too expensive. Since we don't travel anymore we are switching to AT&T which we had for many years until we travel to an area AT&T wasn't offered.

If I could get by with NO STARS - I switched to Verizon after service with another well know company that I had been with for over 30 years. Yes, 30 years! So why did I switch? Verizon put a tower up within 3/4 mile of my home causing interference with my then current cell carrier. So I switched. Now there are MAJOR issues and I'm being told by Verizon that I have to use WIFI calling while at home and that too is an issue since I have CenturyLink which is just as bad as Verizon! Now, I'm told by the county those towers are solely for service to County phones. Nothing can be done since the tower services the county EMS, Fire and Law Enforcement Departments.

My Verizon bill screwed up for 5 months then told it can't be fixed to the price it was supposed to be. Lies. I ended up having to pay $20 more per month than I was supposed to be charged.

This has got to be the easiest phone I've ever come across, nothing too hard to learn. I thought since having brain surgery and a memory problem and can't retain any kind of info for long, so I figured when my brother gave me this phone it was like a big challenge for me and kind of dreaded what I up against. I still don't know a lot, but am trying every day.

The service is very good and even in the worst weather I have still been able to use my cellphone. Customer service is good and they seem to appreciate your business.

Extremely expensive! No consideration for long term customers. Free things that really aren't! Free iPad but you need to pay for 2nd line for 2 years!!! Unnecessary!!!

Good service in all locations, prices are a little high but I guess you get what you pay for. I think long time customers should get some type of price break.

I mostly use Verizon for telephone and they are excellent. I have used them for data but not a lot, usually via wifi at home. So far they talk the walk and walk the talk and I've no complaints.

Great service, I know my phone is always working. Price is horrible and they keep changing their data plans and stopped the new every 2 which was one of their best features.

Expensive, but always works... except on the Oregon coast where AT&T works better. Customer service could use some improvement as well.

Have been customer 15+ yrs; consistent service when not in remote area; if problem with equipment, service, plan or just questions, Verizon representatives have always been extremely helpful and accommodating. However, I have found satellite or authorized retail stores useless in comparison.

I have always had great customer service, although I have never had any problems with my phone in the 3 yrs. that I have had it, customer service has always answered any questions I have had.

Where do I begin? Overpriced and customer service is mediocre. I brought two people on from other carriers for unlimited for four of us, and my bill is $325. They charged us for new access, and for overage on data because of the way they put in system when I changed my plan. Only reason I stay is I owe for an overpriced Samsung cell phone. Otherwise I would not.

I have had some bad experiences with Verizon-charges that were not legitimate. They charged me for phone jacks that belonged to me for over 20 years and would only credit me for one year. They promise things they do not provide.

Through all my experiences with wireless providers I have tried throughout the years, Verizon has been the best in all aspects for me. The only negative about the service is the costs of service plans phones etc. is much higher. And I really wish it wasn't but I guess you get what you pay for...

Verizon Wireless service is ok. Get at least 1 dropped phone call a day. Would like something more affordable too, and to find a phone service without all the dropped calls.

I go to pay my bill in cash and they charge me an extra $3. The cost for a second line was to increase my bill no more than $20 but I pay almost $100 more.

My jetpack doesn't work very well and my iPhone 7 has connection problems. I just started to get buffering messages of which I have never seen this before.

They lie about usage of data. If you get 2 GB and that is all you need because they don't have "real" unlimited, suddenly you will run out of paid data and have to pay for penalty data or go to the next highest plan, which of course is a better deal, but it won't be 3 GB, which is what you really need, no way, it will be 4 or 5 GB. Then once you go to this "better" plan of say 4 GB and you're on it for say 6 months, suddenly you run out of data again in the middle of the month. Now you never upped your usage from when you started out at 2 GB, but they will swear that you are using that much more.

When I bought my phone I was to receive 50% off and could leave anytime (as long as I paid off the phone). I just tried to pay off the phone 1 year early and they're telling me I lose the 50% off and have to pay 100% of the remaining. Lesson learned, don't EVER use Verizon again. Thief's!

I am left with two device payments. One from Apple and one from Verizon. Even though I purchased the phone through Apple I was told that the payments would come out of my Verizon account. They never were able to remedy the situation. I was told to ask Apple replace it since they will, under their plan. What a mess hours of trying to get the Apple Watch to connect to a line. I was still never able to receive a phone call on that line.

Verizon has highly reliable service, but in my opinion, their customer service could be better. I had to "block" the sender to provide Verizon from texting each month repeatedly that my bill due date was approaching, each day until I paid the bill. At the same time, Verizon is using up data that they charge extra money for if you exceed the limit. I work in a wireless environment, so I try to not use data until I'm in a wireless environment.

I have my wireless service with Verizon because they have the best network by far. I never has issues with dropped or blocked calls or a lack of service regardless of where I travel. They work with me anytime there is an issue with my bill and resolve it to my satisfaction. I would not have cellular service with any other provider.

I've been with Verizon since 2000 and although no company is perfect, they come real close. They honor their loyal customers with numerous perks and free of charge upgrades often enough. Proven amongst my friends over the years, best service by a longshot. Customer service has never fallen short of great. I can count on one hand in all these years how many times we've had to bump heads but even those times, we came to happy mediums.

Have only used Verizon so I have nothing to compare them to. The service is good and reliable, plan prices are compatible from what I have seen but customer service is non existent. Horrible customer service.

Verizon starts off well and telling you everything you want to hear but after a couple months, it starts. The bill is different amounts each month and always higher than promised. Most of the time they will correct it if you call to complain but who wants to spend their time on the phone every month doing that. Not me.

As soon as I can get away from them the better. Have gotten way too big and control way too much wireless territory of the market. Very poor customer service as well.

Verizon clearly has the best availability but continues to overcharge compared to other cheaper providers. I guess you get what you pay for as they say but I would like to see them offer more customer friendly data plans especially for the users who want to use data but are not high volume users. I spend my time between 3 locations which requires me to have coverage in 3 locations so I am pretty much bound to Verizon for the availability. I have always been able to reach customer service and get the answers I need.

Virtually pain-free monthly service (unlike AT&T). No unexpected billing items nor data use controversy (unlike AT&T). Pricing and plans are very reasonable.

I've had Verizon for many years and it just seems their prices are going up every time you turn around and their products are really not all it's cracked up to be!!

Verizon has scammed me by cramming charges onto my bills without me noticing for years. When I did notice I canceled their service and requested a refund for false charges. Since my request, Verizon has been sending me a bill for charges I do not owe. It is Verizon that owes me. They have slandered my name with the false bill and they have constantly harassed me by mail. As soon as I move back to New York, I will make a court date and submit my proof to a Judge.

Verizon is the dominant carrier in Phoenix and normally has pretty good coverage except in our neighborhood. It has gotten a bit better lately. Regarding the bloatware they put on my Android phone, I'm not a fan of that. I'm already backing up my phone to Google. I don't need them to save images of my photos on their cloud and then tell me I've used 80% of my available storage.

Verizon is a reliable service at a ridiculously expensive cost. I would love to find a more reasonable and reliable carrier. Suggestions are gladly taken!

When using up all your data time, one should have to call the Verizon toll free number to speak with a representative. If no call to Verizon within 24 hours of notice, freeze the user's data and accessibility until they make the 1 800 call to Verizon billing representative.

They have great service. My only complaint is the cost. It is outrageous what they charge and now they hold you hostage for a fortune on their phones making monthly payments.

Phone quit working. Got no service. Just offer to upsell me. - Verizon has gone way downhill. Years ago, if anything went wrong that wasn’t clearly the result of abuse, you got a reconditioned phone. My iPhone is a “brick”. The Apple Store might as well be on the Moon, it’s so far away. Verizon wants ME to take the phone over to them. No offer to have a local courier, FedEx, Priority Mail, etc. pick it up and take it over there. To be fair, Apple doesn’t want to give me any service, either. They are the next target of my wrath.

I was told that I would be paying $400 for my phone but they have continued to charge me $700. I have called 6 times and gone into the store 3 times and every time I am promised my bill will be changed, but it has yet to be changed. I will be leaving this company. Worst company I have ever dealt with.

Verizon is excellent. The service is top notch. Reception is perfect. Uploading and downloading is spot on. There are many hotspots so reception is no problem.

Verizon is a good company, but there is room for improvements. One of my issues with Verizon is although my family would be diligent to connect to wi-fi as often as possible, we would always run out of data. Each month for a many months we would go over in data and we would update to a higher data package only to go over another month. The only resolution was when Verizon made a sweet offer for unlimited data. Now we get unlimited data, but unlimited is not truly unlimited. When you start to run high in data for the month, Verizon slows data rate. This is not fair when they claim unlimited. One day there will be a company that provides unlimited everything at cheaper rates.

We have used Verizon for several years and are happy with the service and we have not had any problems. Once in a while we are in "dead spots" where you do not have enough bars, but not often and in those cases it is occurring with other wireless servers too.

I've been Verizon many years, I can not complain for the service they have provided, but the cost of keeping the service way too much for my finances.

I have good experience with Verizon if I pay no contract. When I had a contract my bill was so high I couldn't pay it. Other than that everything else great.

I've been a Verizon customer since 2012 and have never had a problem with them. I have fast and easy service. So far I haven't had a problem so haven't used their technical support. I would highly recommend Verizon to my family and friends.

Every time a new bill comes it seems to be higher than the last. Service is okay at times, but then it just goes off and no notice when it will return.

I really have no complaints with this provider besides I enjoy handling my business online because the customer service representative give you the run around on a simple task...

While I feel Verizon has the Best coverage and pretty good customer service, they are by far the most expensive and I have at times found hidden charges.

While easy to work with, Verizon's prices are on the high side, and products seem to be examples of planned obsolescence. I will be looking at other carriers when phone is paid off.

They seem to have answers and knowledge of their products. For the most part good reception. Still think the data is overpriced but what can you do with data-smart phones.

I depend on signal reliability from my cell carrier and Verizon seems to always be able to provide a good strong signal no matter where I am located in the U.S.

Customer service is always very helpful and knowledgeable. We have easily changed our plan to fit our needs. I just wish all companies would have more competitive pricing.

In fourteen years I've never experienced trouble or problems in connectivity, customer help or billing. I have distant family with AT&T and connections are ever an issue.

I've had Verizon cell service for about 10 years. I have never been disappointed with them. They are very reliable and dependable. I would recommend them to anyone.

I have called 3 times and had 3 lines from AT&T to move over with my own phones. I was told I couldn't do it. It is Not truth because I just spoke to someone and told me I could do it. Very disappointed with Verizon. Please be careful and don't trust them. They are NOT TELLING THE TRUTH.

They are reliable and work with me whenever I have a billing issue but I wish it cost a little less. I've been very happy with Verizon and I won't leave them.

In my area Verizon stores are available to answer questions and assist with problems that may arise. They have knowledgeable staff who are always available. Sometimes the wait is annoying, but the help always good.

I am a very light user. I have 2 gigs and never exceed. Very expensive toy for me but it's reliable and handy. Just wish it wasn't 100 a month - it's kind of ridiculous.

We've had many different phone contracts in the last 15 years. Verizon was the last company we went with. They have the best service as far as I am concerned such that we have all of our children on it also. I don't lose reception near as often as I did with other phone companies. The all around value for additional phone lines is also the best.

Have used Verizon for the past seven years after moving to Midwest. Have found the presales, sales and all post sales service to be perfect. Travel extensively in-and-out of the United States and find the coverage to be near flawless. Would highly recommend Verizon with one thought, you get what you pay for!

Their customer service is good. However, the range or area of service in my development in Phoenixville is not. One bar only. I suggest more towers to enhance service in the area.

My gripe with Verizon is after all these years FIOS is still not in my area. They are helpful when I call, but I do find it ironic that they have accidentally disconnected me more times over the years than other company. Most times if they say they will call me back they don't. Other than that, I have a feeling most if not all of these companies are the same except for price. They are the only company I have ever used so I have nothing to compare them with.

Verizon customer service has been friendly and helpful in recent years and consistency in service/Reception is great. However, as with all wireless carriers, the cost is substantial for a middle class customer.

Whenever we have had an issue regarding our bill, or the service we called a representative. They were always helpful and always fixed the problem. At one time our data was being used up quickly for no reason. After calling in about it the rep told us how to check it ourselves and even gave us more data without charging us extra!!

Poor service at my home and do not like the fact they have done away with contracts and must add cost of phone to monthly bill. Was able to get phones affordably with contract plans but now must pay full cost of phone over 24 months.

I've had Verizon since cellphones came out. Excellent service, never dropped calls etc., except a little costly. I have no plans on changing unless something really bad happens or the price goes way up. I have heard from friends who have had numerous complaints with their carriers which is why I've stuck with the best one.

It's more expensive but has been very reliable and provided service across the US without coverage gaps. The downside to Verizon is the cost. I recently upgraded to unlimited data and have had very good service with only a few times where things slowed down.

I couldn't get help with Apple iCloud. The salesman had to be on leave of absent for family purpose. The sold my hum said ten dollars but you will be reimburse. I'm paying for it. I'm not using it because my hearing not too good to listen to it. It distract me from driving.

I have been with Verizon for 10 years & I have always been happy with their customer service. Their coverage is absolutely the best. If I ever have questions they're always quick to answer. Very helpful.

Verizon customer service is hard to reach - literally 10 of minutes of waiting but once connected - service itself is adequate. There's got to be a better way to reach customer service quicker!

I have had Verizon for years and have no desire to switch, as Verizon has the best data plan and no dropped calls. Best service inside and outside. The prices is okay, even though others might be cheaper they do not have all the qualities of Verizon.

Expensive but the most reliable. Dismissive customer service. Necessary evil. Other providers are cheaper with more responsive customer service but the phone service lacks Verizon's reach and reliability.

They're very helpful when if you're behind with your bill. They're are Willing to work with you. They are great to help you with a payment plan that fits your needs.

The service seems to be the best in all areas. Verizon Wireless have good deals on phones. The downside is their prices are kind of high. I have been checking other providers to see if there is a better deal.

The online help is very good when there is a problem with my phone. I don't like how their prices are higher than other companies but I keep Verizon because it has the best coverage.

Unfortunately their service is great but their customer service is horrible and I find nine out of 10 times most customer service people are not well informed and most keep passing the phone to someone else. Also it is very hard to find a customer service phone number. They don't make it easy to call them.

Verizon's customer service representatives helped me save money by suggesting a different data plan but perhaps the data price could be a little more consumer friendly... My experience has been good overall.

They are responsive to our concerns and always attentive to our requests for assistance! In our plan, where we have six phones, our needs vary among each family member.

I have been a customer for 10 years. The company isn't perfect but what provider is? I had ATT for about 20 years, in the Dallas area. When we moved to central Texas we could not get a signal enough to depend on. My husband needs to be able to call ambulance or me at work. We tried Sprint, T-Mobile and Verizon was the only carrier that was a good enough signal for us to depend on at our location. Now that we are both retired we need a provider that has a better data package. I am constantly online and also have a small business. We are on a month to month plan now as our contract is expired. Thinking about trying Straight Talk as we know we can get Verizon connection.

I have several products from Verizon. I have 3 phones, 2 tablets, and one portable WiFi, which is in another state, at my mom's. She use to have dial up and it was a pain. So I got her the WiFi and it's better, but the signal is just like dial up curtain times of the day and night. I did go to a sales associate and asked about it and he told me that if I upgraded my previous device it would work better. I got home, tried it out and it didn't. The sales associate said it should have didn't understand why not. I understood, he just wanted the sale. He didn't hear me the first time about where I was located.

Verizon is the worst carrier, all they care about is sucking every penny out of each customer while offering little value. All of their plans are garbage, a rip off. They cheat every customer just like the worthless government does.

Too costly for the service. No incentive to purchase new phones after contract is up. Customer service is so so at most stores, friendly but don't come through with promises for price when changing plans.

We have always had great service and the very few times we experienced a problem, customer service took very good care of us. The ease of contacting them and their willingness to help us is what keeps us with Verizon. Plus the network is always spot on. There have been times that we are the only ones with working phones and the other people with us had other carriers and their phones weren't working.

They have lots of fees! The fine print says "plans start at" because your bill is never what they claim. I do appreciate the option they have that does not allow my data to go over resulting in exorbitant charges!

Plans keep changing. Told data overages covered then later told no, must change to unlimited plan at considerably greater cost. Overall not pleased & considering another carrier in the future.

Verizon costs a little more, but the value far exceeds the money. There are no dropped calls and to sum it up, the service is better all the way around.