Verizon Wireless Reviews

I purchased the new XR for my daughter, she wanted a $39 case and a $10 pop socket for her brand new phone, not a “Vanity Case” either.... The Symmetry Clear case. It’s been two weeks, and $50.33 later and she had to go buy yet another case to keep her phone protected! Next to impossible to get a human being on the line.... I am on hold now and that mind numb-ing tune is making me insane. 26 mins and counting!

They keep you on hold forever, switch you from department to department, send you pins to access your account and still do not resolve issues. They also charge for help setting up their services...I am not happy with Verizon and will switch providers the first chance I get.

We switched from Sprint to Verizon expecting better overall service on 4 lines in various locations since two are at college. While we found usually better or the same service, LTE several bars outdoors or in the car, indoors we would need to use WiFi. The transition from WiFi to service while exiting a building, including our home, resulted in dropped calls. Indoor service is virtually non-existent. I tried everything to try to remain with Verizon. Numerous calls to Tech Support and a trip to the Apple Store. After two weeks we returned to Sprint who offered to waive activation fees since we were able to reactivate our account.

I preordered this latest iPhone. First tried to go thru my local store (I always try to support brick and mortar) and Verizon has a policy in place that I had to go thru app. Somehow the payment defaulted to an old card, and hey glitches and typos happen. Who knows what caused it. I do everything thru the app, I hardly check my email which is apparently how they chose to notify me of my default. They send me text messages at 10 pm with links to upgrade, but not one text or app alert. I checked the order details in the app every day for updates. Nothing. And because it was a preorder, it was weeks before it became definite it hadn’t shipped on time.

Received a solid year of good service from Verizon. Really, we have no complaints about the actual performance of the gear and services we paid for. At the end of our contract, I tried to terminate the service, as we found some cheaper alternatives in our area. My call to customer support is rejected 6 times in two days. The computer on the phone says "Sorry, your call cannot be processed at this time" and it hangs up on me. I try their cancellation line as well, "Sorry, we can't cancel Jetpacks. You'll have to call customer support". I tried calling a local Verizon retailer to see if they can do it. Nope!

Brian ** from the Camillus NY location was awesome and helped my ex wife with any questions she had, and was so beyond patient with us through the whole entire process. I am very happy with the customer service Brian provided to us. Thank you Verizon!!

My 85 year old uncle was on his grandson’s cellphone account and they wanted to get him on his own account, My uncle drove to the business selling for Verizon (it is 60 miles ONE WAY). They told him he couldn’t get off the account unless his grandson was with him—another 60 mile trip one way, So they got that issue resolved, he went back, for the third time, was going to get his new phone and guess what? Verizon then asked for his original social security card. Wasn’t enough that he sent them his driver's license and gave them his social security number. So this 85 year old man has driven 360 miles total and they STILL want him to give them his social security card! Number isn’t sufficient. He didn’t pass their security questions because he couldn’t remember the amount of his payment from three vehicles ago. Did I mention this is an 85 year old man? Should be really proud of themselves.

I canceled service with Verizon Wireless on August 23rd 2019. I had paid my new bill August 20. I paid 3 weeks early as it was due September 10th. My cycle ran from the 18th to the 18th. I had only used 5 days of my new cycle. Yet had paid the month in full. They kept telling me my refund was on the way. After a month and a half I give up. It's pretty pathetic that big tech giant Verizon Wireless robs a man of his $98 after 10 years without one late payment. I will go without a phone before I ever use them again. I switched to Sprint. Got a brand new Samsung and free tablet with unlimited service and still paying $10 less than I was paying Verizon with an old 5 year old outdated phone. I can see why all your reviews are switching to one star reviews. Another few years and Verizon will be out of business.

I pre-ordered an iPhone 11 on Sept 18, I was told I would receive my phone on Sept 20th. I did not receive my phone and when I called I was told the technical support person put in my credit card # wrong. However they had my credit card for years as they bill it every month. After being on the phone and on line for a total of 5 hrs I was told by a supervisor they had fixed the problem, credited my account for activation fee and ensured me I would have my phone on Monday. On Monday my phone did not arrive when I call again and was on hold again. I was told there still was an error and I would have to cancel that order and re-order the same phone.

Verizon has completely gone to greed! Customer service is non existent unless you want to pay add on fee of $7!!! Ridiculous! We already overpay on our monthly bill for this service! Down the hill with Verizon!

I have been with Verizon for about 15 years and am extremely disappointed by their customer service every time I have to deal with them. I just spent 2.5 hours on hold for an issue that should never have occurred and at the least handled months ago when I had to get in contact with them. If I could get a person on the phone I would cancel my service with them. It blows my mind the lack of integrity and poor service they provide. I constantly feel like I am being lied to and robbed.

While I do love Verizon customer service agents, the wait time to talk to a human is ridiculous!!! It is always 25 minutes to 45 minutes no matter the time of day! I've been a Verizon customer for 6 years and the wait time only seems to get longer! It used to be 10-15 minutes. Now 25 minutes feels like a short wait.

We added a one-month international plan for a trip to Italy. The start and stop date were recorded by an online representative. However, when we returned, the following month included a charge for another month. We contacted an online billing specialist who agreed that the charge was in error and assured us it was resolved (and, at our request, gave us a small credit for our trouble). Two months passed. All was well. Then all international charges again appeared on our bill (totaling about $150 dollars). Another call, again with a long wait, was necessary to again get the charges removed from our bill. We're waiting to see if they reappear. We wonder how many Verizon customers pay their bills without checking or contending with the hassle of correcting the bill. Very suspicious.

Please be very cautious and worried if you ever change your wireless plan with Verizon. I have had a family shared plan for many years. I recently changed the plan to get more data. So the price for my plan went up 6% (from $212 to $225). However, the tax and fee went up 65% (from $20 to $33). When I called customer service asking for explanation for this exorbitant tax and fee increase, nobody can give me any explanation except that they can’t do anything about tax and fee. I just have to put up with this. So basically, I got a data plan increase that only worth $12. But I actually have to pay additional $13 increase in tax and fee on top of the increase of the plan fee.

Verizon Wireless will never offer great deals to their existing customers. Only the new ones. I have been a customer for 23 years and I think it is time to move on and maybe get a little more respect from other companies.

My daughter (a database manager) died recently, and the police were investigating her death. I volunteered to help the detective by providing the call and text logs from her (locked) phone, because this info was available to me since she was on my Verizon Plan. When I went online to retrieve this info, I could not access it because Verizon claimed to be using it for 2 days to prepare my bill. Since 2 days is a long time in a criminal investigation, I engaged their chat line to try to retrieve the info in a more timely fashion.

This is the second time a representative from Verizon Wireless Customer Service phone center has did this to me! I understand that the call center closes at 2100 or 9 pm, however, I would think if I called in half an hour earlier and started my call, they would at least answer my questions, help me fix my problems, or at least have the courtesy to tell me, "hey look, we want to go home, why don't you call back tomorrow morning." I would be more than glad to do that. However, both times, the representatives found some excuse to put me on hold, and I have been on hold for 40 mins now, and never got picked up again. Please Verizon, just tell me to call back, I can live with that, you really don't need to lie to me, telling me that you are fixing my problems, and left me on hold. I don't like my time being wasted.

I have been a Verizon customer for as long as Verizon has been around. And, I am absolutely miserable. From their in-store to call-in customer service, I would give them Minus-5 stars if I could. They act like robots in the store unable to help based on "corporate" (bought a new iPhone 3 weeks ago and not working but won't replace with a new one, only refurbished). And when I complained on Twitter, received a fake response with zero ZERO follow up. If you call in the *611 number, you are put on hold forever and then DISCONNECTED. I've been disconnected 4 times in the last hour. I hate Verizon and my personal opinion is that you should run screaming from them.

I once had Verizon service almost 6 years ago, my plan was cheaper at the time than the plan I switched to with T-Mobile. Due to a horrendous customer experience I decided I would rather pay more with T-Mobile than to continue service with a company that provides such poor customer service where I did not feel valued. 6 years later I see an amazing promotion Verizon was running and decided to bring colleagues together to get an account with Verizon and take advantage of such a great promotion. I was still skeptical on switching over so I brought one of the lines on my account to attempt to give them another shot and see how the service has changed over time. Sadly I became extremely disappointed with their inability to improve as a company.

I requested for porting my number from Xfinity mobile to Verizon prepaid through their website. I selected one of their prepaid plan and verified the eligibility of my number for porting. I paid $50 money. It has been 9 days and still porting is not done. There is nothing happening towards porting. Whenever I tried to call their porting service number, either the call gets disconnected before anything is being done or nobody pickup. I spent a lot of time contacting them but still no use. Now I wonder that how could it be even if my number ever ported. This is my worst nightmare of service.

We went to upgrade our phones on 9/15/19 and today is 9/23/19 and still no phones. We went to another reseller and they stated that the order was not even sent. I called - the agents gave me the runaround and asked me to call a Mr. ** at another location. When I did he wasn't there, then I called again and only got music. I also upset, since they sold us an older phone that is more expensive and did tell us we can get it for $100 less online. The reseller is called the Verizon Authorized retailer - GoWireless at the Valrico Commons at 1985 FL-60-, Valrico, Fl 33594.

I am very disappointed in Verizon. I have been with Verizon for over 10 years. Now, every time I call Customer Service, no matter the reason, Billing, Tech Support, etc., the hold time is extremely long. Doesn't matter the day of the week nor the time of day. Also, when we were forced to change our program to payments plans unless we had full balance to of phone cost, it was explained that we can Early Upgrade after 12 months of payments when we're on a 24 month agreement ALTHOUGH there's NO LONGER contacts. Well, an agreement is a contract, either way, their explanation DID NOT Hold true. We currently have a phone that we've been paying on for 13 months, have 11 payments left and was told we either pay balance or complete payments before upgrading! It's sad and disappointing things that I'm noticing!

Looking at customer review, just one word: Verizon services sucks. Customer service poor. Most costly service. LTE never worked on my iPad these weeks now. We pay 400$-500$ for device, plus devices every month! There seems to be no way to contact their customer service thru email.

Earlier this year I was shopping for a cell phone provider. Upon contacting Verizon I was told, "This is your lucky day." I was told they were running a buy one get one free promotion. After we designed the plan that was best suited for me, the sales rep congratulated me for taking advantage of their incredible BOGO free promotion. Five months and as many calls later I am informed I am not eligible because I didn't purchase the supreme phone plan. Had it ever been mentioned in the sales call I would have declined and looked elsewhere. Now I am locked in for two years. To the Verizon rep reading this review, your sales team is crooked and you owe me a free phone. Listen to the tape that is "Recorded for training purposes."

I can't understand why at 11:59am the night before my data resets I have 29 g bytes left but the next morning Verizon states I only have 13 to roll over. How can I use almost 15 g bytes in one day when I only use roughly 20 for the entire month. I call every month to question and get the same answer (you were not on wi fi), not true. Verizon is a crook. Would go to another carrier but other ones drop your calls too much. I think someone should look into Verizon's rollover data.

We had and still have major issues with changing over from T-Mobile to Verizon -- the GoWireless store where this mess started opened up 4 yes 4 accounts with my name and when we tried to get help from Verizon I was put through to Brandy. She seemed to be concerned during the call but afterwards when I sent 2 emails she was radio silent. I hate when companies you pay for a service act like you're a nuisance -- do they not get the people they ignore and treat bad are the people who pay their salaries?? At this point we have no choice but to pay off these phones as quickly (per Janeay Verizon CS is 14 days) and try to fix what's going on. P.S. Verizon I don't work for you, but when your supervisor doesn't care to help you leave it up to the customer to try and fix it -- shame on you.

I had Verizon for a month before they terminated my service. First I never received a bill email or text about my bill being due. I called customer service to try to come up with a resolution due to negligence I believe to be on them and they insisted I pay over 400.00 dollars saying I was 2 months past due. After they figured out that I wasn’t no apology. Just the demand for the money. They told me I would receive a 600.00 gift card that I never received and they would not work with me at all. Too expensive, poor customer service and just rude altogether. Also you don’t get service everywhere. I am going back to Cricket.

We purchased new phones. Quoted monthly bill $100 lower than the actual bill. I don't mean the first bill - I mean for 2 years. Try to call but always have to hold for an hour (no exaggeration) cannot contact via email. This company is terrible - try anyone else. You cannot resolve any issues... No way to get a person. Held an hour - still holding!!! Terrible!!!

A veritable nightmare of service over a three-week period - a failed online order placed through Verizon chat, inept store help, insufficient help from "headquarters," passing the buck answers, broken promises, promised calls not made and poor, insufficient customer service responses... 15 hours of calls, visits to stores, online queries... just to try to upgrade a phone. And the best Verizon can do is offer $50 of credit.

I went into the Verizon Wireless store on University Parkway in San Bernardino in December to get new service and I was told that with my new account I will receive a tablet for free and it would share the data with my phone. So I went ahead and got the tablet. Now I was reviewing my bill online and I noticed I’ve been paying for the tablet and for service on the tablet. I called customer service and was told there was nothing they can do because I signed for it.

I signed up for Verizon for business, the rep who signed me up put my employee as main contact. I have been through three years of literal hell trying to fix this mess. I have had top managers try to fix it only to have it revert to me not being a user on the system. I am the only user and I pay the bill. This year alone I have spent upwards of 27 hours trying to get this fixed, the techs just scratch their heads and agree it is a mess.

This company by far has the WORST customer service I've faced in the last 15 years! They botched my first attempt to activate a Gizmo. They kept my 35 dollar credit for over a year and still won't close the account. They again messed up a 2nd attempt to transfer my old account to a new Gizmo. It took me over 6 hr to set up an online account over 2 weeks of trying and being transferred on the phone multiple times! Now, I am enrolled in autopay and there is a 0.29 dollar balance that didn't pay for some reason, the website wants me to pay it but won't take payments under 1 dollar. How am I supposed to pay the balance?

So my wife received a new phone. We had problems transferring her data over to the new phone, so we called and after 37 minutes on hold to speak to somebody. Finally after all kinds of security questions the agent started to help us and of course the call dropped. One would think they would call you back, nope had to start all over, have now been on hold for an additional 25 minutes. Verizon is always way more money than any other carriers, I would pay it because I used to like the customer service, now it is not worth it! I think I am switching carriers at least if I sit on hold with another carrier it will be way cheaper. Today their only goal is not to speak to their customers. They want you to chase your tail on their stupid website that to be honest is useless, all it wants to do is of course sell you everything! This 20 year customer just became a carrier shopper!

I do not like these guys! They told me if I went from $80 to an actual phone plan it would be cheaper, so I did, but no it was not cheaper. It went from $80 to $130 then they said if I added another phone number it would only go up to $190, but no, I just got my bill and it was $323 because of first charge which they didn't even mention when I went in.

Last weekend, I went into the Verizon Copley Place store to get another box to hook up my television. I want to commend Aman for his excellent customer service during the four hours it took for me to get my television hooked up. He patiently dealt with the online customer service people when they claimed to be unable to give me an order number so he could give me the equipment. When I received the wrong equipment the first time I was in the store, he quickly took back the equipment and issued me the correct unit in spite of the online people. Aman made it clear that my satisfaction with service was his main goal. You should give him a promotion. While I was in the store, Aman was the only employee there who exhibited that he had a tie to his job. One of the staff clearly could not be bothered and the third person spent most of his time outside on a number of personal phone calls.

Earlier in the year I had my oldest on my plan. I ask Verizon what we both need to do for her to get on her own plan. We did what was asked. She failed to hold up to get and of the deal. I just found out she never paid. It went to collection on my Social Security #. If someone ask you what you need to do, you do it, and you find out many months later they are incompetent, and you are still responsible, not a good company to deal with. Take heed and beware. You could get screwed like it did.

Called them multiple times and all I get is the run around. Come on Verizon. All I want to do is pay my bill on my hotspot. Quit jerking customers around. This ain't a game. If I could rate lower I'd rate a -25 for sure for the games you play.

I have been a user of Verizon Wireless network for 8 years and throughout the years I noticed how much Verizon was great and how it got really bad. The service is terrible now, I got call drops all the time and barely any connection.

After sitting on hold: 31 minutes.44 seconds my call dropped! Recording said I would get quicker service if I logged in online-BUT that is my problem... I CAN'T get logged in. I thought ATT was bad... This is WORSE.

I wanted refund, didn't get it, was charged $30.40 this month and don't have service with them since 8-16-19, they are not honest. Don't think I'll ever go back to Verizon for service, internet, cable, they have pissed me off for the last time.

Their signals may be better than most wireless companies, but it seems they try really hard not to give you your rebate they promised. I submitted my rebate on 5/21/2019. I still did not receive. Everytime I call, they say it's pending and they sent a request for a review which will take 14 days. Here I am again telling me to wait another 14 days.

Updated on 10/09/2019: I signed up with Verizon because I wanted reliable service with a company that, in exchange for its exorbitant rates, provided excellent customer service. Verizon advertises internet (mobile) speeds, however, it never came close to delivering for me in the three weeks I was with them. If the problem was "network congestion," it should have resolved early in the morning (2AM...) or in regions with towers but low populations. No matter the time of day/night or location, my internet with Verizon was so slow I couldn't use it often.

I moved to Los Angeles from abroad and needed a US phone carrier. Verizon looked OK so I signed up for them for my iPhone and their "jet pack" internet. There is nowhere in LA where my reception is better than 2 bars, and my calls drop so frequently I have stopped using my phone for important calls unless connected to wifi in a cafe. My "jet pack" wifi doesn't work 99% of the time, and there is never strong enough signal to even watch videos. I don't know if there are better providers in the US or if this is just how Americans live, but in any other country this would be absolutely unacceptable. Verizon is a joke.

Hello, I've been a customer of this service provider for over 15 years and I can say w/o a doubt that their service and even products and customer relations dept is horrible. To be brief I had a Samsung Galaxy S7, for me the phone was problematic. I literally had 3 of the phones via my insurance on the phone but I kept having to get new/refurbished ones because of the issues I'd had only for the last one to burn me due to heat. I reported it. Mind you I was on hold fighting with agents because they were basically trying to call me a liar. I asked for a manager and I got a supervisor. He at 1st offered me an upgrade. I told him I wasn't in the market for an upgrade so he offered a Motorola E6.

I used to get great service in Vilonia, AR and everywhere I went in the surrounding area. For the past 4 months I cannot get service when I am at home. Even when my data had been renewed every month. It's absolutely ridiculous and I about to change carriers if it's not fixed asap. It's ridiculous I pay for a phone I can't use when I'm at home most of the time.

Verizon has a monopoly here in Montana, so they can provide lousy service and have no consequences. We've been with Verizon for many years and service used to be great, and it used to be if you were having issues with service, you could call them up and they would fix things. Not anymore though. The phone and internet service keeps getting worse and worse as they rent their towers out to other cell phone companies but don't add or upgrade towers. Their towers are overloaded especially during the summer months with all the extra tourists traffic.

I spoke to Rolando today, in customer service. Well spoken, professional and very pleasant. Well done Verizon! I have been a customer for 22 years now, still impressed with your ability to hire great staff. Give that man a raise!

I bought a iPhone7 over the internet and brought it in for activating. The Rep. said, "Well I don't know much about iPhones, I like Samsungs better." With help phone was activate. After about 10 days all was dead, no in calls or out calls. I went back and they said they have no account for me on record. I paid $100 activation and $50 first month and they sent me a refund of $12.

I need to activate phone on a line (family member lost their phone). I tried calling four times over the last two days. First, I was on hold for 15 minutes waiting to talk to someone and decided to try online instead, so I hung up. I tried to activate online and it failed (this phone was used before on the account, but did not appear in the list they showed me). It said I had to call to activate. Great.

Store in Big Rapids MI replaced my phone at 63.00. And lowered my plan. A week later I get mail from Verizon that nothing has changed. And I still pay 7 bucks for the device that I was told the 63.00 was for. ** isn't as deceptive as Verizon!!!

Been on hold for 30 minutes waiting to speak with person....Terrible customer service. Actually their system has really problem. IF someone is looking forward to switch company, make sure your account payment is clear and check everything is fine before switching otherwise you will reach customer service the most of difficult time. And important thing is your login account will be disappear and if you don't have acct# with you during talking representation, they could not find out your account by phone # or name or another information and keep making you waiting waiting and another representative, but not found it again waiting and again!...GIVE UP. I had been customer for 10 years because they have the best network, but it is not anymore only Verizon so of course I moved Spectrum which has same network zone and much cheaper.

I was interested in getting more information and considering a move from T-Mobile to Verizon. I was never able to reach a human being. T-Mobile has live help within minutes. I'm staying where I am. Very frustrating!

Spent over 3 hours with Verizon on the phone to switch prepaid to post paid and they couldn't verify me even though I have my account on auto-pay. Says I have to send in copy of lease. Tells me and 11 that they're open till 12 and to call this other number in 15 minutes. Guy said press opt 2. Opt 2 I do then it asks for a 7 digit code he never gave. Can't go further. Call back and they are closed. So wrong of a company. I sent proof. I sent email to the site he said and tries to say they didn't get it. I sent 2 times from 2 diff accounts. Their phones are garbage. Mine can't shut off advanced calling so you can't turn off mobile data so you pay extra. But I do that the 3 hr 16 minutes convo recorded. Good thing I have my phone calls recorded.

ON HOLD MORE THAN 30 minutes. CALLED BACK...SAME. GAVE UP! This company should be bankrupt! The customer service is the worst!!!! Can speak to a real person. When the company's customer service goes into auto mode to cut costs. You numbers are. Reminds me of Sears customer service. Guess what...Sears filed chapter 11.

I am having a problem with my voicemail. I have been trying for over an hour to speak with someone about my problem. Still on hold. I cant even get anyone to help me on chat. Shame on the FCC for allowing this company to get by with such treatment of their customers!

I told the seller that I needed a cell phone that works later in Brazil when I came back (allowed to change for the Brazilian chip) and did hotspot. I liked a Palm Phone. And the seller said it will work in Brazil and would do hotspot, but did not advise to hotspot continuously because it overloads the processor. (I paid US$ 446.24 for that.)

I was a Verizon customer for almost five years. This year, we started traveling as my son joined his MD in a Caribbean Med School. We used the travel pass that was offered by Verizon. We noticed that we were being charged even when we were not using it. After shopping for a different carrier, we found T-Mobile had better options for International travel and so I called Verizon on the 17th of July to find out what are the options for termination. I was clearly told by a support specialist that the Monthly charges are pro-rated and the device payment has to be settled. I ported out one number as my son was going back to his school after his vacation. My billing cycle ended on the 25th of July and I found time to port out the other devices on the 28th of July.

Verizon has the worst Customer service I have ever seen in my life. They interrupted my service before I ever received a bill. Their customer service keeps saying we have to pay in full on a bill we never received before they will restart our service.

Verizon has begun not using live customer service. Only chat line. Been on hold for 30 minutes waiting to speak with person....Terrible customer service...I don't want to use chat, want to speak to a live person.

Don't use Verizon wireless. They suck and they piggyback off of Sprint. They do not own any towers of their own. Sprint owns all of them. And they will screw you and scam you out of your entire paycheck and turn you into a collections agency just over a quarter. They do not offer unlimited data like they say. Once you use 15GB they will cut you down to 23KB a sec. And then charge you 17.99 per GB if you manage to make it that far. They screw the people big time. They rip off the US government and sweep it under a rug so they don't know about it and commit fraud daily. This company needs barred from the US mainland. Push these non-Americans out...

Another Verizon nightmare. Purchased a phone online with a VERIZON CUSTOMER SERVICE REP ON THE PHONE FOR GUIDANCE. Received 2 emails, one on the day I purchased the phone saying I will receive an email when it's time to pick up, another EXACTLY TO THE MINUTE 3 days later saying the order was cancelled because I didn't show up in the store within 72 hrs. Another email while I was on the phone with customer service just now asking me to review my new bill, when I go to the website to do so "The web page is unavailable right now". NO ONE can explain any of this..Another hour on the phone with Verizon customer service. NO PHONE NO SERVICE, NO SATISFACTION. If you're not already a customer DON'T BE, if you are start shopping for another company. Better Business Bureau < ConsumerAffairs and State Attorney Generals office here I come.

I was told when I signed up for my plan that I could toggle back and forth between Unlimited and 5-gig service because I only need Unlimited when I travel. Three months later, Verizon is still charging me for Unlimited, even though I've called every month asking for the change to be made. I've spent far too many hours on the phone with them, and I'm still out hundreds of dollars. I had been a customer for nearly 20 years. I am done and will move to Google Fi. Terrible customer service.

I was with other carrier. I switch my phone number with Verizon and that is the worst experience in my life. They didn’t provide me network service one day my phone was not work in my workplace. I called so many time to Verizon. They didn’t solve my problem. They ripped me off. They charge me too much money for nothing because they didn’t provide me service and they pushed me to buy network extender. They charge me $370. They said they don’t guarantee inside the home or office. I can’t stay outside for using Verizon service. Now I switch to T-Mobile. My phone working good inside and outside. Now they sent me bill $936.00. I trade in my phone $450 and $200 gift card. $1100 was device. Out of $650 so my bill be $450. Not this much. They are scammers.

So far I have been on hold for an hour. Ever since they shipped all their call centers overseas, wait times have been insane. Especially since I'm having to make this call because their rep who was suppose to set up about 20 business lines for me, messed up and put them all under my personal account. After this mess, I'm going to cancel all my lines and go back to AT&T.

Best customer service ever! I rarely write reviews, however Vincent at the Pittsford, NY location was outstanding. Prompt, knowledgeable, and offered me every possible sale item, while maintaining an easy going conversation. I felt good about my purchase (s) for the 1st time in awhile. Thank you Verizon for having Vincent!

First of all, I rarely complain, it takes quite a bit, but the decline in service at Verizon Wireless, has really been awful. We've been customers for 8 years or so, and I very rarely had an issue. Until about 3 years ago. This is when I learned that *good enough* is the solution to a problem. I still can't access my cloud on my phone. The solution was to use Google photos instead. But I PAY for the cloud. Now I can see it on my laptop, so that's *good enough*. Cell coverage is two bars at most, we dont have adequate towers according to the rep at Verizon. The solution? Use wifi calling at home. Fine, but I can't walk to the kitchen without dropping a call. My house is large, but not THAT large. So, as long as I stay in the living room, I can make calls. Good enough again.

Verizon locked my iPad from their LTE network. Won't tell me why. They need information to look up the device. The thing is, I don't have an account with them, so there is no information to give. But they will gladly take your Social Security Number and claim to look up information that way. How is my iPad locked due to Verizon and they are unable to find the information related to it? 3 hours later on hold and I am hung up on. Typical Verizon with their bad customer service and hidden fees where your bill goes up with no explanation. And they wonder why I don't have an account with them anymore. Free yourself from Verizon!

Be very careful when getting Verizon service as they are a company that will rip you off at every turn if you allow it to happen. I paid my bill early then decided to switch to Spectrum Mobile and Verizon won’t refund my money I just spent paying my bill. They’re saying that when I pay my bill that’s it’s for the previous month and not for the month going forward! Have you ever heard anything so ridiculous in your life. They are complete rip-off artists and I wouldn’t recommend this company to someone I dislike much less people I do. I absolutely hate it when big companies push around the little guy and then say how wonderful the company treats their clients. I wish there was something I can do other than leaving this review. Guess I’ll file a complaint with the BBB as well for Verizon’s negligence in my matter and hopefully it helps other pick a better company to deal with.

I have been with Verizon Wireless for many years....bought MANY phones through them over the many years too! But this last few months have been terrible! I had to replace a phone for my husband...few weeks later he passed away and I have not been able to find the old phone to send back to Verizon. They are now wanting me to pay for the whole phone amount on a refurbished phone that is not in service anymore. I have talked to several reps and get a different answer every time I call on how to handle. Only I can say over this situation is I CANNOT WAIT TO GET AWAY FROM VERIZON WIRELESS....They are heartless and can't get their stories correct about what can be done!!! I am a widow now and cannot pay $900 for a non-working phone that is lost!!!! I am telling everyone I know about my situation.... AGAIN I can't wait to not be associated with Verizon forever!

We purchased a Verizon router which we were using as a hotspot. We realized our data was disappearing very quickly. After a call to Verizon’s tech department they discovered that the router was using 1/2 gig every 6 hours-same time every day. That is 2 gigs of data unaccounted for. After talking to several techs their answer - we don’t know. 16 gigs of data were just gone. No explanation. Our solution was to unplug the router. We have since canceled service to the router. Very dissatisfied with the lack of concern for the missing data - that we had paid for and for their lack of understanding of their equipment. Hence the 1 star.

I live in Barre, MA. Service used to be ok. I always did have some dead spots but could get service enough to text. Now I don't even get that. I was thinking of giving up cell service altogether, me and the family. Thank you for speeding things up, we will drop cellphones altogether now. We get no service now, whatever you did keep up the good work. This will save me a bundle every month now. Just another dissatisfied customer. I heard you changed a thing or two. Truthfully a personal note or text before I paid my bill again would have been the difference whether I kept service with you or not. Some kind of heads up would have been the thing to do instead of nothing. You take my money then leave us thinking it was our phones. PS. Being Verizon I figured on better service, I was wrong.

August 1st I came to Verizon/Russell cellular in Springfield Vermont, which is an authorized Verizon retailer. I came to get a prepaid phone. The guy working, Stephan was his name, convinced me to let him run my credit and see if I could get a credit line with Verizon. So I let him and bam it popped up on the screen that I was approved for a $2000.00 credit limit! Yeah Me! Then that page disappeared from the screen and a message popped up and it said they needed a copy of my license and social security card. I did not have my social as it was previously stolen. So he told me to come back when I get a copy of it and he would finish processing my application.

Working with Verizon Wireless is next to impossible. Furthermore, in some rural parts of the country like ours, it is essentially a monopoly as no other provider can provide remotely acceptable cell service. The call center representatives are generally nice and want to help, however accomplishing even the simplest of tasks typically takes more than an hour on the phone. Then the likelihood that change has really been made, or stays made, seems to be next to zero. They also have asinine policies across the board regarding how accounts are setup, handled, modified, etc. that create Catch-22's and time-wastes of epic proportions. If you have other ok cell service in your area, do yourself a favor and stay as far away from Verizon as you possibly can.

I recently checked into why I was paying $120 per month for 2 phones on the same account. This included a discount of 12% for employment. I found that there was $20 per month for each phone, an extra $40 each month, just for access to towers. I called Infinity Mobile & they set me up without this fee per phone, used Verizon towers, plus Infinity wifi when available. My gig usage went down, connection is better, & my monthly bill is less than half.

I have been with Verizon for five years. I’m not a rich woman so I play the rob Peter to pay Paul routine every month. But I always make sure my phone is paid because I need connection to the world. The first two years were great. Every time I called customer service they treated me better than my own blood family treats me. And I told them that. And I told everyone around me how good they were. I didn’t mind paying a little extra for the great service and the great treatment. But over the last two years I really don’t know what is happened. Customer service is a nightmare. It’s automated and they try to force you to use their texting service to solve problems. They want you to use their website instead of talking to real people. Even charge you to have a live person help you pay your bill. I hear all of the companies are doing this so I wrote that one off as just the way the world is working now.

I only ordered sim cards from VZ online. Next day, I called to cancel and was said "All set", but 2 months later, they charged me $26 although I never used Verizon service? The lesson is that "do not trust Verizon wireless online" as they set a trap with a lot of promotion to make you sign up. Once you sign up, they would send to you a more expensive plan which you don't want to get more commission. Do not fall in their trap.

I had a problem with the insurance company Asurion. Being disgusted with the lack of responsibility the insurance company had with the damage they did to my phone, I called Verizon, my carrier, to see if I had any options. Not only were they helpful but understood my frustration with another company. Saul was an outstanding representation of the company. Verizon truly is a wonderful cell provider who always assists when needed!!

I'm very sad with my service. Calls drop before they connect, text don't get through right away 60% of the time, and 7 days a week any time day or night the internet towers cannot handle unlimited text talk and data. It is not the phone but rather their towers. We are tired of paying out all that money for constant disruptions. I don't want excuses, I want what we were promised in the beginning. They told me unlimited doesn't mean unlimited. That is after you complain about the service. We thought Verizon wireless was a honest company. We can only be sad with senior selves for believing. We are paying a lot of money for excuses.

We were promised a military discount for our phones within a week or two by the sales team when we switched to Verizon. 7 months later still no discount. Just a run around every time we dealt with them. Nothing but excuses and now they're saying that since last month the program has changed so even if we did ever get it it would be hardly anything anyway. I would never trust a word they say. Thanks for nothing.

The business dealings are not straightforward. You sign up for one thing, and you start getting bills that you never bargained for. You make your case to a customer service agent today, they claim to rectify the issue, and by the end of the month you find out it was never done and unexpected bills are thrown at you. Customer service and financial services here is just disappointing.

I have the Google Pixel 3 XL. The best part of this cell is the camera. Other than that the cell is slow and always dropping calls. I HAD a S7 Edge before upgrade and I regret upgrading. Customer service is no help. Every time I call they say I'm in a bad area. When before I never had any problems with my S7 in the area causing problems for the upgraded Pixel 3 XL. Even Straight Talk cells work in this area. If this is the best they have to offer with upgrades then I will be changing to a different network very soon.

Horrible service sucks, omg. Trying to talk 2 representatives about your bill is ridiculous, I've had Verizon for last 4 years. For the last 6 months I've been getting added charges then they charging me 1 year later for a phone that was returned through UPS. August 2018 UPS took full responsibility & approved the claim sent paperwork to Verizon, but Verizon never signed or sent paperwork back. 1 yr later I'm digging, calling UPS. Verizon, was on phone 6 hrs 1 day for next, and finally 4 days later I get UPS & Verizon on phone together and I did all footwork, finally get my bill straight. I pay for 7 lines a month. A lot I have to stay on top of because they wont. GOOD LUCK. IF YOU GO WITH THEM I DON'T RECOMMEND.

I been with this company for almost a year and customer service is horrible! I called the customer service call center because my phone was off and I wanted to set up a payment arrangement that was five days away! I spoke to a lady in the financial department that was very rude with me and transfer the call in the middle of our conversation! When she transfer me I was on hold for 30 minutes and the department I was transfer to couldn’t help me with the arrangement at all! I feel like this company have horrible worker who are very rude and have horrible customer service! I will never buy a phone with this company again! This was the worst customer service I ever experienced!

Aug 6, 2019. So I don't criticize businesses but this is 100% out of control. It is a long story but I would appreciate advice on where to go next. Kenzie saved her money and upgraded to a new iPhone and bought it 3-29-19. She was moving her stuff from her "old phone" and went to Wayne, Ne that afternoon--she stopped at Verizon Victra Store (a Verizon store owned by ABC Phones of North Carolina) to activate her new phone. Phone activated--all is well.

I acquired this unit ten months ago to serve as our home telephone, replacing AT&T landline. That was a mistake. This unit requires daily reboot to acquire the Verizon signal. When I contacted Verizon, they advised me that the "signal was strong" at my location ... which I suppose means they don't see that as their problem. When I told the rep the issues I was having and wanted to return the device, she said I'd have to try their $200 antennae first.

I have factory reset my phone 5 times and it's still not working properly. Verizon told me the factory reset hasn't been done in two weeks so I would have to do it AGAIN before they would send me a replacement phone. They may have good reception, but their billing is ridiculously high and not worth it!!!! They're not here to help you. They're here to make your life more complicated. I'm ready for a new service provider.

I have never had such bad service before, my phone sucks and because I have a past due balance they will not send me a replacement device, mind you, they just did a month ago because I have a payment arrangement set up. My hotspot will not work. It drops calls, sends messages to my old number instead of my contacts. They had me do a factory reset and my photos and messages were backed up and they all got deleted. I pay out my ** for ** service and a ** $1000 device. UNBELIEVABLE

Recently my phone broke and I needed to log in to my online account to receive a new one. Well they locked me out and would only send a code to my broken phone. Calling them only took an hour and after inputting my PIN code and having another member on my plan receive a temporary code I was finally given the option to unlock my account by... sending a temporary code to my broken phone. So I now have a locked account and a broken phone, the only way to resolve either is by having the other so I guess that means I should just open an account with another provider that has at least some form of customer care.

I want to share my experience regarding non-Verizon purchased phones. Despite what you may see when you check out your IMEI on the Bring Your Own Device (BYOD) page, you may not be able to use your Verizon account (SIM) in Canada or Mexico even if it is an international-compatible phone. To my surprise, even though I had a Verizon unlimited data plan which extended to Canada and Mexico use, the Verizon system did not grant free unlimited usage on those international locations. I was in Canada, my phone worked perfectly and I sent/received texts and data. As it turns out, I was charge an incredibly steep price for data (works out to $2,000 per GB). My data service was cut off when I hit $500. You've been warned -- Verizon's site is on BYOD. Compatibility is not to be trusted.

I dislike so badly that they stated Unlimited data usage but yet limited me 25gb. Now, in 7 days they're saying I've used 22gb. Also, they have my area all covered on the map like great service. I've seen nothing but 1-2 bars on my phone. They lie and steal $$ from you for nothing worth it at all. I'm dissatisfied customer and about to drop them and go somewhere else on my 1st month with them. I'm wanting public to know how much you're being ripped off.

Went from a Verizon prepay phone to a contract specifically for the unlimited hotspot tethering which I need for work. The Bmobile hotspot has not worked since I bought the B-phone. There is an OUTAGE which has been going on for days. I'm told that there is NO ESTIMATED TIME FOR RECOVERY, which is completely unacceptable.

I came to the US from abroad for a 35-day visit and was looking for local, prepaid, cellular service for my unlocked, carrier-free international phone. Verizon was the only carrier that offered a way to have 35 days of service without renewing for an additional 30 days after the first 30. So, I agreed to sign with them. On the 31st day the service was 'inactive'. When I phoned to inquire they told, 'because I need to renew for another 30 days'. I told that their agent, at one of their branch locations, charged me extra beyond a normal 30-day plan to ensure I'd have 30+ days, to which they said, "Sorry, that's incorrect." But to their credit, after I insisted they honor their own word they did indeed reactivate my number for an additional 5 days.

It took me 1 month to get my phone to work (cannot receive phone call or text) and they will come up with all kinds of ways to make you pay initial money. (Not included when you make purchase. You are not even aware of it until they charge you money.)

Paid overprice and it's a shame. Verizon gave themselves a bad unlimited name. ** had save my data game, but Verizon gave themselves a bad unlimited name. You buy $60 for 5g and then they charge you twice and the amount is overpriced. But ** saves $60 for 10g. So, you have got to unsubscribe and you have to break free. Verizon wireless has been cheating on their unlimited data prices.

Purchased Certified Pre-owned Droid II Turbo Phone: The phone's radio doesn't work well, and phone calls can only be made in very high signal areas. Typically, outside of high population areas the phone can not communicate: no emergency or regular phone calls and no data access. Spent hours talking to Verizon Support: On the road, emergency calls can only be made in small limited areas, Data usually only works with WIFI, Terminating applications helped the radio, Rebooting the phone helped its radio, The phone gets hot. Demonstrated to Verizon that the phone couldn't even make calls in their metropolitan Verizon Sales Center. Upon viewing this, on-site Verizon Sales Representatives said: the phone isn't insured, isn't guaranteed, and they don't stand behind the behavior their reconditioned phones.

Verizon Wireless directly connected to my phone and backed up all my data supposedly. The tech didn't back up my pictures so I lost everything. Thanks a lot Verizon! I should not have trusted them to do the backup for my phone and double checked everything. I lost all of my irreplaceable work photos and family photos because I trusted that the Verizon tech did what they said they would do.

Have had Verizon regular consumer account for several years. No problems at all. Good service and friendly people. Several months ago we switched to Verizon’s business account. My husband has a small one man business. Since that time, all we have had is fee on top of fees. Every time we called to find out why, we got rude people. They would apologize and refund them but continues to happen every month. Then I was told they would fee us a disconnection fee before they actually cut it off. Before it was cut off!! Nope. Stay away from their business account.

Rented a router and moved to an area without service so discontinued Verizon wireless and wanted to return the router. Took me like an hour to figure out how to disconnect service instead of moving service. Like - they will NOT let you go, it's not straightforward. THEN I chatted with someone to go over the protocol to return the router so I wouldn't get charged - They said I just need to go to a UPS store and dropoff. I went to one, but apparently I needed a special # thing (not my acct #, which I had). So I was on the phone at the UPS for like 30 mins, but was on hold forever. OK - I'll do it when I have time to be on hold forever.

I was the victim of fraud. I switched my business phone from AT&T to Verizon. I turned old phones in to verizon store and got new ones. 6 months later I find out someone opened a verizon account in my name using my old At&t phones. I explained to verizon, after they told me what phones were activated, what probably had happened. They told me to file a police report with local pd, which I did, and then went on to file fraud claim on their website, which I did. Heard nothing for 4 months, then collection letter came. Called collection company. Told them, they said talk to verizon and file another claim. Tried filing claim on website 4 times, each time after getting done it said claim failed, do it again later! Called Verizon. They said they couldn't do anything, call the collection company! I can't make this stuff up. It’s unbelievable.

I traded in 2 phones for 300 each, but they prorate it by giving you throughout 24 months. With my 15% military discount, 24 months discounted for 2 phones trade in 600 value. I was paying 180 for 3 lines, & a Iphone watch line? Given paying on a I phone XS Galaxy Note 9. I was paying less on Sprint, who I left after 10 years because of prices never being the same each month. I went to T mobile who bought out my phones & pay 125 for same 4 lines, lesser coverage but much happier. No phone trade ins, and they bought my phones for me.

I recently changed my phone plan from a “normal“ phone plan with Verizon to a prepaid plan. I was talking to a representative on their chat feature and this representative promised me we could set up a prepaid plan via chat. I should mention that this chat alone took at least 45 minutes to an hour. They then went ahead and charged me for the prepaid plan.

I have been a Verizon customer for well over ten years so you know I have paid a lot of money on my phones through out the years. I have me and my kids on my plan this whole time with me so it hasn’t been cheap. I had a payment arrangement set and last week I called them and changed my method of payment late in the day. I paid with debit card instead of check. The assistant helped me and said my account was fine. I had my next one payment due this week. So today I am in town and all of sudden my phone is off. I proceed to spend well over two hours with them at financial services while they blamed me for canceling my payment and accusing me of lying and saying I didn’t have any future payment arrangements, and so on.

I received a call from collections the other day regarding a bill they say I owe $100 for. Funny thing is, I'm totally up to date on everything. I called Verizon Wireless twice, and was told I do not owe them. I noticed the account the collection agency sent me was different than the account number I have on my current acct. I called Verizon, who told me they don't have access to that acct and to call collections. Collections state they do not know why I owe money and do not have access to my current account. What a nightmare. They are advising me to call Verizon, yet again or just settle the account. Why would I settle when I don't owe any money!?

I called customer service and they did fix my issue. That being said, I waited 28 minutes on the phone and then after speaking to the customer service agent he indicated that there would be a $7 charge for his assistance. OMG, I need to get away from Verizon. They overcharge as it is and they tack on $7 for working with customer service. WOW.

Our plan for two people and a watch is about $250, which is too expensive. We both have bad reception in Philadelphia. Verizon uses deceitful billing practices. Verizon's customer service wait time is way too long.

Customer service tried to help...but tech support couldn't figure out the problem. WTF! Was with them for 12 years! They just lost me as a customer. I'm going to try Google Fi. I hate Verizon! I do not recommend them at ALL!

My family has trusted Verizon with our cell phone and data provider for well over 20 years. We have four devices that require mobile data; 3 phones and one home router for our wifi. We moved from the Minneapolis metro area to a semi rural area in Minnesota, ZIP 56515, in June 2014. After the moved we did notice some degradation in mobile data speed, however we decided to remain with Verizon due to our long standing with the company.

Here’s a little background to the madness. My family has been with Verizon for twenty some years. Twenty. TWO - ZERO! A very long time to give someone your business. We’ve seen policy changes and have interacted with many of their employees both in store and from corporate. We have a full grasp of their services and quality of service in general. We live in an area of the country that has, in the past, only been serviced by Verizon. Meaning, years ago Verizon was the only company that got really decent signal around this general area. Everyone knows that where you are back then determined who you could work with for a cellphone provider. Up until more recently we were just frankly STUCK with Verizon if we wanted good cell service. This is all just towers and technology. The basics!

Ripoff. My bill for 2 unlimited plans is 850$ for 2 months???? I switched from AT&T to Verizon on May 24, 2019 for the 200 gift card for switching which I never got and the buy one get one free Galaxy 10 which is clearly not. I was supposed to have 5g. I have never got 5g barely 4g. My bill consist of numerous surcharges and one time fees. It's crazy. First bill I received one week later 160. Next bill I received the next week 332. And now my bill is 366. I called them only to be put on hold for 45 min then a recording comes on and says, "We are too busy. Call back later," and hung up. This is robbery.

Hello, Honestly, the service is very professional and great, what is not great is the monthly payment. My husband and I are subject to pay a monthly minimum of 400 to $500.00 to keep service working. It gets worst if you get behind.

Verizon has Outstanding coverage, As a 7 yr customer, I am satisfied with that. But as for always on Data, with the Minimum payment, is very sad. AOL in the 1990's had faster Internet connection with Dial-up. So Verizon is correct when they say always on Data, because it takes forever to get on.

I have been with Verizon for more than 15 years with an "unlimited data" plan. For years I have been happy with the ability to access data while at our summer home. This year there is so much congestion on the local towers from sun up till sundown, that I am not able to maintain connections. Attempts to have this poor service addressed has led to frustration and the unsatisfactory response that I live too far from the tower. I have not moved our summer home and I am able to get a reasonable speed from 10:00 pm to 6:30 am. This affects all of the phones in our house and neighbors. I am unable to get the technicians to address the need for better service. After four "service tickets" I give up.

Zero stars should be an option. One star affords this company far too much credit. No one seems to be reading from the same set of rules, here. Salespeople in the stores can jabber on however they wish, selling magic beans and unicorns to unsuspecting customers. Then the bill comes, along with all they supposedly "signed up for", without any of the credits or discounts they were offered. Call the company? They give you the run-around, claiming that it was YOU who must have misunderstood, or didn't follow through with some sort of due diligence (that you were never told about). Lost your returned phone and never received credit? Your fault. Didn't get that military discount for the 6th month in a row after you sent in your DD-214? You sent in an illegible copy (but only on their end, your's is perfectly clear).

GREAT PLACE FOR SCAMMERS, GET FREE PHONE AND BILL OTHER PEOPLE. I am looking at a $2,279.75 bill for first month service and two phones. So go to their web site and get free stuff, and people like me get your bill and have to waste my time call these incompetent fools. Just remember Verizon will not give up your address to where the phones were delivered. They go all out to protect scammers. I call and call, but no it is not my account, but they keep sending me bills.

My wife and I bought 2 cell phones and a Unit referred to as a "Hum" that attaches to your vehicle for safety reasons. After I failed to attach the unit properly to my vehicle I took it back to my salesperson and she failed also. I decided to return the unit and she said "There will be a restocking fee". I told her that "I will not pay A RESTOCKING FEE for a defective item. She said "you signed a contract". I asked to see the contract which she hesitated to show me. I noticed that my initials had been forged. I reminded her that on the day of my purchase the electronic signature was not working. She admitted to the forgery and accepted the "HUM" back without a restocking fee.

I have bought my phone out right and Verizon didn't want to match or help on my bill so I went to switch over and Verizon put a lock on my phone. Now I cannot switch service and they keep stalling unlocking my phone. It's been paid off in full for months now and it should not have a lock on it by verizon. They stole my new Galaxy S10. And they lied to me twice now about it being unlocked in 24 hours.

Verizon makes it almost impossible to downgrade services from their website. You can't even do it from your phone at all. You have to call a customer service rep in order to make any changes. This is very annoying. Verizon will easily allow you to upgrade your way to the roof. Very disappointing and bad service.

Verizon - tragically - is in both my homes! It is 100% undependable - cuts out and disappears for long periods - keeps me from being able to use passwords and is absolutely the WORST EXCUSE FOR INTERNET ON THE PLANET! I can’t get anything else and am their captive victim!

I have no complaint about Verizon internet quality. However, before you sign up for the service you should read this review so that you prepare for what you walk into.

Aly, at the Sebastopol Verizon store was extremely helpful. I highly recommend her. She spent a long time with me, carefully explaining everything she was doing & wrote down instructions for how to complete the fix at home.

I have been trying to pay a bill for a business account for the last month. I have called several times and no one has been able to find my account. I am getting letters that this will be transferred to a collections agency. I was transferred to 7 times in a span of 20 minutes, one time the agent referred to me as "customer" because she forgot my name after I gave her my name a couple of times along with the phone number and account number. I even spoke to a manager and I never received an apology. Instead she said she wasn't able to find my account and had to transfer me AGAIN. Oh and she did not want to provide me her name. No one took ownership, absolutely no one! Verizon expects their customers to take care of their own issue instead of taking ownership and provide assistance to their customers and help them resolve their issue. I am so glad this is my final bill and I don't have to deal with them EVER AGAIN.

I've been a customer for a year now, 2 lines of beyond unlimited data. Not once in this year has my bill been correct and despite great efforts of me calling, writing and spending hours every month with customer service it never gets fixed. It has always been over and because of this I never trusted to add auto pay to save $10 a month because even though every service representative promised it was fixed, every month it was over by at least $20. I have documented every interaction with screenshots of chats and recordings of voice calls as well as taken names and requested emails of the contact outcomes. I just filled with the BBB and FTC and informed Verizon that I will file in my city small claims court if it happens and overdrafts my account.

In March, 2019 I upgraded my tablet. I only use the tablet about once a month when I'm traveling. I have been having problems with the tablet working for a few minutes and then telling me I don't have a sim card. This has been going on since I got the new tablet but it hasn't aggravated me enough to bring it in until today. I had to evacuate for Hurricane Barry and needed to use my tablet. Today the Verizon store couldn't look up my account because the number associated with my account is the cell number of the tablet. Not something I know off hand. They had the tablet and couldn't look it up. I had to drive 25 miles to get a copy of my bill so they could find my account. They charged me $20 for a new sim card. I ask about changing the number associated with my account to my cellphone number and he wanted $20 to do that. That is total BS to make a computer entry.

Hello there: To make my story short, I have been with Verizon for the last 12 years paying my bills on time. I have 5 lines and I have been paying about $300-$350 average per month. They never gave me more 16 GB data for the whole month. Because of my kids I always hit the data and get to the slow mode for using the internet which is a very very slow!!!

I had Verizon for 4 years. I had good service in Pittsburgh, but it would get spotty when I traveled. Overpaid for an unlimited account. I switched over to another provider, and my number was disconnected from Verizon. I had to pay for an extra month, because I disconnected between billing cycles. My recommendation: just be careful when signing up with this company. You can probably get a better deal somewhere else.

I have three lines on my plan, two of which reside in Charlotte, NC. After spending some time there, I noticed my service was only 1-2 bars, with simple text messages taking up to 10 mins to send and receive. Snap chat videos sometimes failing to send, and after resending, get out of sequence. Unacceptable for $300+ service I am paying for. I reached out to Verizon customer service and after spending 2 hours of my Saturday, the reasoning they gave me was that there was possible construction going on in my area, which would explain 1-2 bars of cellular signal, and my 3 unlimited data plans were being throttled down on data because of the busy network in that area. So basically, no solution to my 1-2 bars of service (outside the home). And their proposed solution for my text messages taking 5-10 min to send was to upgrade my plan, so basically, my $330/mo for 3 lines was insufficient for decent service.

Let me start by saying we've been Verizon customers since they bought out Alltel - so since about 2003. We started having issues in about 2016 more so with data. In more recent years we've had issues with them overselling & underdelivering. I had reached out 12/2018 with insurance issues. After going through about 7 hours total of phone time they gave me a tablet, phone & Gizmo watch for my inconvenience. Later in December 2018 I added 2 new devices to the plan. Now for the past 6 months (1/2019-7/2019) I had noticed a late payment on the bill but put it off because I knew I paid every bill & I really didn't have 5-7 hours to spend on the phone. Obviously if I was overdue over $400 by 6 months I'd have service issues.

Signed up for the bundle package $89.99 and HBO. My bill averaged $250 and I decided to get rid of HBO. Now my bill is $227. Keep in mind the base package is $89.99 / HBO $25 / extra phone line is an additional $10. I am still paying over $200 monthly - too expensive. I called and they offer a management $20 discount for 6 months.

I have had a business account for well over 10 years. Multiple lines and until recently an unlimited plan. My "account manager" from Verizon tells me she needs to make some changes to save me money and reduces the account to like 5 something then 50 something. One of the lines gets shut down and I am told I have $1700 in overages. I go pay the overages as they tell me I need to do that to get line working again. Maybe 10 hours of phone time, two trips to a store, maybe 6-9 different people on the phone they could really do nothing. Last person is the first person who says it really is not $1700 in overages just about $300 and cannot tell me why line was shut down. No effort to try and keep a long term client who has according to them "you have always paid your bill on time." We are "sorry for the inconvenience". I will make the herculean effort and find another provider. This was beyond ridiculous and absurd.

Verizon billed my company for a mobile phone that did not belong to my company. I spent 3 months calling every department attempting to resolve the issue! I spoke to 30 or more people over the 3 months with no resolution. Last letter received was a collection letter for an account that did not belong to my company! I will have to make sure my company does not get reported to the credit bureaus and if so dispute the report.

I had no intentions on trading in my phone the day I entered the store, nor was I ready to give up the phone I had for 3 years because it fit so well. I had plan on switching to Verizon because it's less expensive than AT&T (which was the service provider I was with) and better reception than AT&T due to the location of my home. But Cory found the right phone along with the right phone case to fit and put together a plan that worked and fit into my budget, so he made it easy for me to move forward on buying the phone, switching my services (also hot spot and tethering included, where I didn't have that with my previous carrier), it took a good minute to transfer all of my information, photos and messages to the new phone but it is a good deal and I am satisfied.

Verizon constantly found ways to charge us more than our rate plan. They made mistakes which they admitted and still charged us $300 for the mistakes which were theirs. When we finished paying off the phones they added a new charge so the monthly bill would stay the same: they charged the line service fee and added a fee to use that line with the phones which we owned because we had payed them off. They WILL find ways to charge you MUCH MORE than your plan rate. AND the $240 phone of mine turned out to be available elsewhere for $79.

Called to get help set up two new phones along with two phones on the account. I waited on hold for 30 minutes, no one picked up still. 55 minutes total. I finally got a representative on the phone. Very impatient with me after being on hold for an hour just waiting for someone to help me. I had a few problems with getting information from my kid's account. About time I did that the representative hung the phone up on me & when I called back now they are closed. Regret getting these phones. I'm going to return them now & get a different phone company now. Verizon sucks.

If you are a veteran or active duty service member trying to apply the military discount, run far away from Verizon!!! My father is a disabled veteran who honorably served his country. He is currently a customer of another carrier, but was added to the account as a named user so we could get his discount. He brought the appropriate DD-214 form into a Verizon store and was told they didn't need that, only the veteran card. He went back the next day with the veteran card and they assured him the discount would be applied and that I would get a confirmation email in a few days. A week later, and no discount, no email. He went back to the store and showed the same veteran card that should've already been on file and was told that the discount would be applied. Another week, another no response from Verizon.

Not very happy with Verizon!! We transferred from Sprint to Verizon and took our phones with us and we were told that because we switched to Verizon and are porting our numbers we can each get a rebate, which we should get by June 19th. We got the rebate paperwork and turned it in, April 30th, I called them yesterday and they told me it would take up to 10 weeks to get the rebate. I got an email today saying there was a problem processing our rebates. So I contacted Verizon, they said because we brought our phone with us and are paying for it monthly we don't get the rebate!! So Verizon lied to us!! Very, very unhappy with Verizon!!!

Sold us a used iPhone when we paid for a new one!! 1st one we bought would not turn on after a week, took it back and they gave us what we thought was another new phone (paid for new one). 2nd one was fine for about 5 weeks (when the warranty period is over). Of course the battery runs out in only a day and not even being used once in that time. Buyers go anywhere else but here. I am contacting Verizon’s headquarters!!!

It took me 4 weeks plus hours of calling and three visits to the bank to resolve a billing issue. Verizon deduct an amount. The date was an error so they reversed it but the reversal showed up 4 days later and then I was charged two more times. I wrote to executive office who was incensed that I wrote to executive office. I spent another few hours and days going through it and a friend also looked. The error started with Verizon but they didn’t want to take ownership of initial mistake. Instead of being caring and seeing it was their initial error cause the same thing happened in June but I didn’t ask them to stop it!

I have been a customer for many years, but there's been a problem with me trying to make a payment, both on 06/25 and 07/03. It was reversed both times. Because of all this non-sense, I was being threatened with disconnection, through NO fault of my own. I have called countless times and gone into chat without ANY resolution. Instead, you all blame me or my bank. Stating the reversal was due to a closed bank account, which is FALSE. I pay ALL my OTHER bills using the same checking account without issues, only issue has been with your company. I did an investigation of my own by attempting to pay again, this time using my debit card which is LINKED to my checking account, that seems to have gone through, but it didn't through the checking account directly. This is beyond acceptable. All I have gotten are empty promises and lies since this issue began. You all pass the buck and don't accept responsibility, which is shameful!

There is only one account holder authorised to add or remove services to our account. We did not add safe wifi to our monthly bill, however it showed up. An extra 3.99 a month. It took some time to remove it from the account. I'm very upset that these things are added to my account without my knowledge. Also service drops all the time. And every other carrier has unlimited data except Verizon who charges an outrageous amount for a small amount of data.

I went to the Verizon store after calling for hours because I don't live in the same town. I couldn't reach them so I had to go in. When I did, I had one stipulation, I want a cheap phone that's under $100/more. I had no idea until a week later, the rep had lied to me through my entire visit. I believe he just wanted to get a sale on a certain phone. He said I had a free upgrade, he charged me an upgrade fee. He said my taxes would be roughly $60, they were 80. He said this was the best deal I could get for a photo and it absolutely was not. I come to find out I have to pay $270/mo for the phone he set me up with. These blatant lies have costed me so much in time and my own personal money.

So on Friday the 27th of June I paid a promise to pay. Well on the 28th they took out the other half which wasn't supposed to happen because I posted that I wanted it taken out the following week. So I called them and they did a refund. They told me to look at my account anywhere from 24-72 hours for it to be back in my bank. I looked this morning to see none of my money in my account so I called them. They tell me my refund was denied because it would make my account past due. Through this wait I didn't get no notification of them saying that the process was denied. No call, text, email nothing. So I'm broke, no gas, can't pay my other bills. Nothing. They tell me to contact my bank and I did. They said they would have to do an investigation which could take 15 days. This whole system is **. I'm pissed off and Verizon will hear from my lawyer and I will be changing services.

I purchased a phone from Verizon and as per the rep, he said I will always get assistance with any issue I may have. I'm having so many issues with this phone and no rep can help me with anything. I just keep on getting transferred and staying on hold and in the end not even being helped. This is sick and so annoying.

First off they accuse the customers of their loss of internet cause some friends and I play phone games and it just recently started in Wyoming and it hasn't happened before in the past couple of months. So I say don't go with this company.

So, a few years ago, they refused to send me paper bills anymore even though I requested them and asked for them multiple times. Initially, they were sending bills via email (which I couldn't access) and text. Then, it turned into one or the other, eventually was just text. Except the past two months, I did not receive a bill at all... Then they add late fees.... What crooks! You would think they could figure out their own communication system.

In the trucking Verizon ruled the coverage market until this past year. From what we noticed and I am talking about an industry wide awareness, Verizon must not have renewed contracts with AT&T and the other cell tower owners. Connectivity continues to deplete and fail in high volume areas. Like a busy highway, Truckstop or major city. I heard there will be bandwidth wars and it looks like it's right over the Verizon play on words.

I was having issues in an area I normally do not and called in to 611. They said I had to use a chat. They sent me a link and I tried twice to open ticket but could not get ticket open. I tried to call in again but was given chat. I was having issues connected to 911 and I was not able to leave voicemail on my child’s phone. They use to have people to talk to. A chat that keeps disconnecting and they never called me back is horrible customer service. For a company that charges more than competitors they should have the best customer service.

I asked to have a tablet disconnected. They disconnected my phone number which I use for business. It was disconnected for 3 days and for 3 days I did not have a phone. This was a terrible experience as I was replacing my phone that day due to I had dropped my phone and the screen was turning black, the Authorized dealer was awesome. They transferred my phone over to a new phone but I could not have the new phone until Verizon reconnected my phone number... Since my number was non exist they could not let me use the phone either. So for 3 days no contacts, calendar, text.... in business this is the worst. I was on the phone for approximately 6 to 7 hours over these 3 days and was went to the store 3 days in a row and was at the store each time for about 1 1/2 hours to 2 hours. So Verizon offered me $ 20 line fee to make it ok for their mistake. Really I am so disappointed in the lack of care.

Usually dealing with the call center reps for mobile network carriers is a nightmare. Either you are speaking to someone with a very heavy accent and the language barriers between you and the agent are so frustrating you end up hanging up and calling back to get a new representative, or you talk to some snooty chick who acts like she has no reason to try and help you out in the slightest and how dare you ask for your bill to be reduced and you literally hear rolling her eyes at ever question you ask. Well, not with Verizon.!!!