Verizon Wireless Reviews

I only stay with Verizon because I'M a truck driver and I go places where there's no service for most carriers. They change for everything and nothing to show appreciation to customers.

More used slows down - recently has become frustrating. It improves for short time after I call to say having problems. I have been almost a 20 year customer.

Dishonest customer service. I had a billing issue where an employee fraudulent set up a separate account with a phony address. After 12 hours over 3 trips to a Verizon office and promises to delete it I had to pay what I did not owe. Crooks!

Why does Verizon have to be so abusive of their customers? They've taken me from being one of their biggest fans to absolutely hating their methods of "taking care" of the customer. The rude attitude, the overcharging, not exchanging supplies that don't work. Is it really worth the bad publicity? I will be extremely vocal as I have been with Verizon for over 25 years and if there was another carrier with good coverage in our area I would leave Verizon immediately. Shame on your company's culture and how you handle us consumers.

Bills kept getting higher and higher. I was averaging $300 per month for the previous year. Ended up closing my account and switched to T-Mobile. I don't really see much of a difference in the level of service, other than my bill is approx $160 per month less.

I was supposed to have a lifetime internet price of $19.99 and Verizon will not honor it. I am not happy with them and I don't know who contact about this.

I have been with Verizon for over 10 years and I think it is the best by far. I get great coverage everywhere I go... Grand Canyon, mountains, etc. I never have dropped calls either.

Verizon has great cellular and data service. The customer service could be better, I have never come out of Verizon without having to add to my service to solve a problem. If I could find a company offering a reliable service I would leave Verizon.

Their billing department was successful only twice in two years in on their auto pay plan. And I was not informed of overage charges until they were very large.

Verizon is not helpful when phone breaks. They send you a replacement thru the mail and the customer is responsible for set up/returns/etc. Trying to contact a local store isn't possible either. They have the local number listed but it sends you somewhere else (mountain standard time). Plans are cheaper but less available reception service. I need it going over the mountain. Had it before changing from US Cellular. Also, doesn't work well in the valley area.

This time around we haven't had any problems. At least we get a signal. I still think Verizon is pricey and could provide less expensive plans.

I have used Verizon for several years 10+ and service has been good and employees know their responsibility to clients. I tried other networks but found their coverage to be lacking.

Verizon service is the only wireless service that actually works in my area. I use them for home, and data service. Their plans are high priced, but when they have you over a barrel, what can you do! They should remember that eventually someone else will level the playing field and their current advantage may very well bite them in the **.

The long time waiting on hold when calling into customer service is an issue. Otherwise reliability is very good in most areas of USA. Some issues with throttling back to lower speeds for data while streaming.

I have been a Verizon customer for over 20 years. In all that time other companies have come and some have gone. Nobody can beat the reception, the customer services and the packages that Verizon offers its customers.

My first phone got stolen with them and then they want to charge me $600 for a refurbished Edge which I'm having problems with and if you look it up online the Edge is only worth $350. So what's up with that? Not happy with them at all plus I had to pay $149 deductible and she'll pay and buy this phone for 600 bucks. Looks crazy. They can take this phone and shove it because he's going back.

Everything is good but it's expensive. We have unlimited text and talk. Would like unlimited data at a reasonable price too. We can access Verizon anywhere while traveling.

We were in California about two years ago because of the death of my mother-in-law. My wife was desperately trying to make funeral arrangements and initiate the process of executing the last will. As we drove from San Francisco to Salinas for these reasons, my wife's phone malfunctioned. Verizon customer service responded to our call and within the space of less than hour they continuously worked with my wife to reprogram the phone. By the time we were halfway to Salinas, full service had been restored.

I have always received great customer service and have not had issues with coverage. I am always looking for a "better deal" - but haven't switched networks. I feel that the service costs too much and wish all the "fees" were not involved - but that seems to be the way of cellular service.

On September 07, 2017 I placed an order for 2 phones on their website, but their shipping department sent the phones to the wrong address so I canceled the order. The cancellation was confirmed and I saw the UPS tracking that showed it arrived in their returns department in Ft. Worth, TX. Then I receive a bill for the equipment charges as a device payment buyout charge each for 769.99 plus taxes x 2 phones. I call them to see if the charges are going to get fixed. They said it would automatically get fixed when the returns dept processes the returns. The customer service person confirmed that the phones were received and process, but the bill is not adjusted. She said she'll put in a ticket to get it fixed. The bill due date is really close so I call again and they said it could not be fixed, after escalating it up to a supervisor, they adjusted the bill for the equipment buyout charges and the activation fees, but they can't do anything about the taxes.

I apologize but I can only tell you about services important to me: calls never drop, the bills are easy to understand & follow, and service consistently meets our needs. We are both retired, & our needs are relatively simple.

They have a great network, but they are the most expensive. We are investigating switching to T-Mobile and saving about $90 a month. I have been using Verizon for years, but I know some of the other networks have increased their reliability and coverage where I would rather have the cost savings and unlimited data.

Overpriced service! Good coverage though. Customer service is scarce to non-existent. Loyalty means nothing to them. You frequently get the runaround if you have an issue and it isn't always resolved.

I have been an Verizon customer for a number of years and have had no or few problems. Cost is reasonable, service is good, and response to questions or issue has been good.

Great service, have not lost reception anywhere I go so it's reliable. Pricey but great customer service, good plans. I have nothing but good things to say about my experience with this company.

Use to have T-Mobile, but experienced a lot of dropped calls. With Verizon I do not get that. Am also able to use in more remote areas. They have been easy to work with when having problems or questions. But I truly feel all carriers are over-priced.

Just recently switched from ATT to Verizon. Better price and works just fine for me so far. However, several neighbors have reported poor connection service from Verizon. I'll have to wait and see if my cell service deteriorates.

Verizon gives the best phone connectivity in my area. When I have needed service, I have been completely satisfied by their customer service and support.

It costs are too high. Looking for another carrier, better rates for seniors. I guess you always get what you pay for but if I find something comparable I would seriously consider switching.

I've been a Verizon customer for more than 20 years. I've always thought they were a solid company with great customer service and I doubt I would ever leave them.

I bought my iPhone 7+ from Verizon because they subsidize it and if I turned in my old iPhone I got a very nice sum. I don't know what the guy's name was that helped me but he knew a little more about the phone than I did. I asked him several questions about the phone, to be fair he was able to answer one of every five I asked and the ones he couldn't answer he would walk over to another salesman and ask him my question, get the answer then come back and tell me. After the third time this happened I just walked over to the other guy and tried talking to him. He would answer my questions but when another customer walked in he left, to help them and me at the mercy of this ignorant translator. It took them over four hours to transfer all the data from my two iPhones to the 7+.

Have had issues with service and their engineers solved them within a few days. Issues with a bill, solved in a few minutes. In fact this very day we went to a Verizon store and were gone in 15 minutes. Problem solved.

I bought a Verizon prepaid phone from Walmart and you can buy the phone cards pretty much anywhere. The cell phone service is very good, I've never had any problems with it so far and I've been using Verizon for the past 2.5 years.

Verizon has great coverage except at home where I can only receive texts. They tell me they don't know what the problem is as they don't see it!!! I suspect they moved a tower (or another company DID) but the sad thing is they aren't offering any solutions.

After a 45 minute wait to purchase my first iPhone I was very unhappy. With no updates, apologies, communication at all, I went to the desk and asked how much longer the wait would be. After being told I was behind 2 customers (with no apology for the wait) I indicated that no customer should be allowed to stand around with no communication/updates for 45 minutes. I was informed by this manager that he had 5 people on the floor and that everyone had problems. I was further asked "What did I want?". When I replied "A different business model." he seemed offended. I can assure you he was not as offended as I. This guy seems to operate under the assumption that he has a captive audience and his customers should be glad for his meager attention. I remain extremely unhappy with his meager attention.

We are seniors on a fixed retirement and just cannot afford Verizon. Verizon charges way too much for plans that are less with other companies. My wife and I plan to change as soon as I pay my phone off.

They've been great on the phone but have sometimes failed with the follow through. For example, they lost my phones for rebate purposes and it took 6 months for my account to be credited properly. They fixed it finally, but it should have worked better from the start.

Phone's in general are overvalued. Verizon offers little incentive to join to retain you. Their weekly ads are deceptive boasting savings and deals when the fine print says otherwise. Service is OK, but their rates are higher than the standard average.

Cannot get my phone system to work with their modem. Tech support says system will work in 23 (48) hours. It's been three months. They don't fail to charge me for it, though.

We love the newer audio handheld remote and the bundled package is worth the price. The gentleman who came for the installation was efficient and friendly.

I have been with Verizon since the late 90's, except for 1 year with AT&T. I needed call forwarding due to no service at my home with Verizon and AT&T said it was free which was true until you actually made or received a call. Then they charged by the minute, something they failed to tell me. As soon as I could get out of my contract, I did. And that was in 1999. Things may have changed but my entire family is with Verizon now.

My service cuts out too frequently, but none of the smaller carriers would work since I live in a rural area. I'll be driving along, even next to semi, and all of a sudden the service cuts out. However, it's sporadic.

Verizon is easy to do business with, never have had a problem like I DID with AT&T. I can connect almost everywhere, few to no dropped calls, reps are very helpful when you call and billing easy online.

We chose Verizon because they were the only company who provides coverage in the remote area we live. Their costs are extreme but they are reliable.

I've always been able to call them with any questions on billing and/or device issues and they are always willing and able to help me with whatever it may be I'm calling about!

I find that when I have an issue with my phone and take it in to a store/customer service, I have to wait more than 30 minutes and it usually takes over an hour to have my phone looked at. It deters me from coming into stores.

The prices are high, they do not match or negotiate competitor's prices. I've been with Verizon for about 20 years and the only benefit is "Thank you for being a loyal customer."

I have had no problems getting a signal in the 5 years or so that I have been with Verizon. I tried several other carriers and had connectivity problems with them all at one time or other. I get what I pay for, a signal and hassle-free service.

Switch wireless companies a couple years from a company we were with for a number of years. Glad we changed and have had a great experience with the new company.

Verizon service is quite reliable and I am overall happy with the company. But they are much too expensive compared to other cell companies.

I switched to Verizon over the summer from T-Mobile. I was happy with the service overall, except that I have never received the incentive of $200 dollar per phone that I move from other carriers. I called Verizon and they said that I should have filled up a form within the first few weeks to receive the incentive. I remember clearly asking the store what I needed to do; they said; “Nothing, just wait to receive your Visa card.” Verizon was "kind" enough to give me half the incentive seeing that all was in line, without filling up any forms!!! Which just confirms that the form wasn't required at the first place, they just wanted to find a way to not fulfill their promise.

The coverage is excellent. However their billing slightly deceiving, for instance: a $80.00 per month limited plan is not $80.00. After adding the line access fee ($30 per month) and taxes, etc... it's actually well over $100 per month.

We rarely stream on our devices other than YouTube say and basically use email, texting and telephone (of course!). I used to travel all the time, tried various other providers (AT&T, Sprint etc.) and Verizon was always the best. The other providers are getting better so we will monitor the price/service situation. We have suffered with bad reception as we are down in a hollow and between two cell towers. They were open when we complained and one tech said that due to financial circumstances, Verizon and others have cut down on the number of cell towers they rent. Trouble is the same two towers are used by the other guys so we screwed at this location!!

The only problem I have with Verizon is that they are ridiculously expensive! I hate the payment plans on devices, is evenly ridiculous! I want my upgrade every year at discounted prices and a lower phone bill!!!

Verizon is too expensive. I have had difficulties using my phone in Italy (3 years ago). I had it turn on data (I did not want data on) when I was recently in Europe in the middle of the night. It did work for calling/texting travel mates on most recent trip to Europe - when I turned on data. And local customer service workers are good.

Verizon Wireless is too expensive and money is their goal! Better communication with customers! Going to Verizon is circus! Cannot get waited on! If you do, excellent customer service!

I like the reliability, hate the price. Other companies have much better prices but lack the service. So I guess I willing to be ripped off by Verizon. I pay almost twice as much as my husband for service but I can use my phone in the house and don't have to stand outside in the rain to talk on the phone.

They are ok. I think I'LL look for a better price next year after my contract is up. I don't need anymore than phone, text, and weather. I have a friend with Cricket and he got his phone free, I paid for mine.

Verizon's customer service is excellent. Have used Verizon for over 10 years and had very few reasons to contact them. Coverage is excellent. Cellular program options are competitive. Better communication of new options could improve. Often if a better package is available I only hear of it through commercials or other non-Verizon newsletters.

They are really very frustrating to deal with... You get different answers for problem solving same issue. Don't seem trained well, across the board whether you're on with tech support or God forbid in a store (that's always fun... Talk about rude, uninformed). I think about one store in RI... They have a rep for being just that. Their phones and chargers are being made to NOT last... TV always loses service. We should be transferring back to Cox.

They have a high monthly bill. Contracts are 2 years. When updating to new phone they charge an activation fee of 30.00. Been with Verizon over 12 years. No loyalty for long term customers.

Verizon charges for everything and the packages are not as economical as other providers. In our area it has the best coverage but wish they would carry over unused data.

I find Verizon fees are high and that they don't offer any breaks with services. Also I get a discount through my work, but am most flustered with cost of cell phones, if you need a new one or just when you try to update services. They offer little with discounted or special plans.

I have been with Verizon for years. My phone gets a signal everywhere. Their people are always on top of any kind of concern I have. I am a fan and I will always be a customer.

So, while their service coverage are really good you will pay for it. One line with Galaxy S8 10 gigs $170 a month. No rewards for loyalty. Wife was having issues with her phone and got another through another carrier. We didn't have a service contract, but Verizon still changed a $170 early term fee over the $60 still on the phone. Run away as fast as you can from these worthless pieces of garbage.

Like everyone else I guess, Verizon brags about customer service. Yet, when it comes to have a chance to help customers, they fail to deliver. Automated phone answering service is horrible. Waiting time: "20 minutes or less"!!! at 8:20 AM EST on a Friday. They would not give a direct number for billing department, thus another waiting period. As usual, faithful customers (10+ years) get a lesser treatment (and greater bill) than new ones.

I love Verizon. It has the best sound that come through the phone. The reliability of the service is the best on the market. I have had a very positive experience with the service and would recommend it to everybody!

These greedy ** have illegally monopolized this damned communication area and ** overcharge for what most of the time is piss poor service dropped calls etc!!! The government needs to destroy them and their dastardly tactics period!!!

Verizon cut my 4G service in my area without notifying me so my Internet signal now rolls from 4G to 3G to 1X. They informed each time I called that I need a signal booster now that I have to buy from them at a cost of $250.00. I think for being a loyal customer they should have sent me a booster for free.

I have a router for my internet. Really bad for getting a signal and no real high speed available. This is one step above dial up and this is all I can get in my area. Also a lot of dead zones here at home.

I am very satisfied with Verizon services, especially when questions come up that a technician can solve over the phone with explicit directions. When a new router was ordered for my internet system and there was a question about the charge, customer service solved the problem quickly.

I don't like the way if you have a phone on someone's account where they can shut your phone off every other day and turn it on the next. It's very frustrating.

We have our landline and cell phone and internet with Verizon. The internet is slow sometimes but we have a package deal with Verizon and it would cost us more if we got another provider for our internet.

Untrustworthy, unable to stand behind offers or even what representatives present to you. Each one is different. More than once, time consuming efforts regarding a deal that was advertised and information was incorrect.

The reliability is very good, but their customer service absolutely sucks. The prices they charge for phones is nearly outrageous. Because Verizon is so big, they can treat people however they choose.

Frieda ** is the one who you can thank for being your best customer for the last 10 or 15 years being with y'all that she has 5 lines she pays for every month over 300 dollars every mo. But she swear by y'all being the best and I'm on one of those lines.

We have never had a location that our phones wouldn't get service in! I switched to another provider, boy, what a mistake! Verizon is reliable where we need to be!

They have great service and very little wait with how they organize their retail stores' customer service workflow. The experience is very organized and their selection is large. Their service is a bit pricey but you get what you pay for.

Too expensive. Rental of boxes every month adds up. Fios is not really that fast or reliable. Good access when traveling. Good network around the world with ease of access.

Get service where no other wireless service has it. I tried others but switched back to Verizon. In my opinion Verizon has the best service. They have me for life.

I was on a previous family plan that was wonderful then she passed and we did not have password- so started my own plan not understanding how different plan would be. Purchased a new phone so have 2 now but came to understand I could only have 1 on my account- checked a page for seniors that had a plan that seemed to be better but not active- now I cannot get help by phone, internet nor callback. Website does not recognize my password-zip code- etc though it shows up on my info sheet online.

I've been with Verizon for years and they have become greedy and ruthless like others. I'm a victim of identity theft and went to purchase a phone from Verizon store. Was told I needed a 4 hundred dollar deposit for a $168.00 phone with 24 mos. financing phone and service. Ummm? Left. Went to Walmart. Spoke with an T Roc rep selling Verizon phones... "Just pay sales tax today." 24 MO. installments for Galaxy S8 of 25.00. Called Verizon for activation and approval. APPROVED. But can't buy a phone Pennsylvania. With a WVA address. Uh? What?

Good company but their service is way too expensive. Since we don't travel anymore we are switching to AT&T which we had for many years until we travel to an area AT&T wasn't offered.

If I could get by with NO STARS - I switched to Verizon after service with another well know company that I had been with for over 30 years. Yes, 30 years! So why did I switch? Verizon put a tower up within 3/4 mile of my home causing interference with my then current cell carrier. So I switched. Now there are MAJOR issues and I'm being told by Verizon that I have to use WIFI calling while at home and that too is an issue since I have CenturyLink which is just as bad as Verizon! Now, I'm told by the county those towers are solely for service to County phones. Nothing can be done since the tower services the county EMS, Fire and Law Enforcement Departments.

Expensive, but always works... except on the Oregon coast where AT&T works better. Customer service could use some improvement as well.

Good service in all locations, prices are a little high but I guess you get what you pay for. I think long time customers should get some type of price break.

Where do I begin? Overpriced and customer service is mediocre. I brought two people on from other carriers for unlimited for four of us, and my bill is $325. They charged us for new access, and for overage on data because of the way they put in system when I changed my plan. Only reason I stay is I owe for an overpriced Samsung cell phone. Otherwise I would not.

Extremely expensive! No consideration for long term customers. Free things that really aren't! Free iPad but you need to pay for 2nd line for 2 years!!! Unnecessary!!!

This has got to be the easiest phone I've ever come across, nothing too hard to learn. I thought since having brain surgery and a memory problem and can't retain any kind of info for long, so I figured when my brother gave me this phone it was like a big challenge for me and kind of dreaded what I up against. I still don't know a lot, but am trying every day.

I have had some bad experiences with Verizon-charges that were not legitimate. They charged me for phone jacks that belonged to me for over 20 years and would only credit me for one year. They promise things they do not provide.

The service is very good and even in the worst weather I have still been able to use my cellphone. Customer service is good and they seem to appreciate your business.

I have always had great customer service, although I have never had any problems with my phone in the 3 yrs. that I have had it, customer service has always answered any questions I have had.

I go to pay my bill in cash and they charge me an extra $3. The cost for a second line was to increase my bill no more than $20 but I pay almost $100 more.

Have been customer 15+ yrs; consistent service when not in remote area; if problem with equipment, service, plan or just questions, Verizon representatives have always been extremely helpful and accommodating. However, I have found satellite or authorized retail stores useless in comparison.

My jetpack doesn't work very well and my iPhone 7 has connection problems. I just started to get buffering messages of which I have never seen this before.

I mostly use Verizon for telephone and they are excellent. I have used them for data but not a lot, usually via wifi at home. So far they talk the walk and walk the talk and I've no complaints.

They lie about usage of data. If you get 2 GB and that is all you need because they don't have "real" unlimited, suddenly you will run out of paid data and have to pay for penalty data or go to the next highest plan, which of course is a better deal, but it won't be 3 GB, which is what you really need, no way, it will be 4 or 5 GB. Then once you go to this "better" plan of say 4 GB and you're on it for say 6 months, suddenly you run out of data again in the middle of the month. Now you never upped your usage from when you started out at 2 GB, but they will swear that you are using that much more.

Great service, I know my phone is always working. Price is horrible and they keep changing their data plans and stopped the new every 2 which was one of their best features.

Through all my experiences with wireless providers I have tried throughout the years, Verizon has been the best in all aspects for me. The only negative about the service is the costs of service plans phones etc. is much higher. And I really wish it wasn't but I guess you get what you pay for...

Verizon Wireless service is ok. Get at least 1 dropped phone call a day. Would like something more affordable too, and to find a phone service without all the dropped calls.

My Verizon bill screwed up for 5 months then told it can't be fixed to the price it was supposed to be. Lies. I ended up having to pay $20 more per month than I was supposed to be charged.

When I bought my phone I was to receive 50% off and could leave anytime (as long as I paid off the phone). I just tried to pay off the phone 1 year early and they're telling me I lose the 50% off and have to pay 100% of the remaining. Lesson learned, don't EVER use Verizon again. Thief's!

I am left with two device payments. One from Apple and one from Verizon. Even though I purchased the phone through Apple I was told that the payments would come out of my Verizon account. They never were able to remedy the situation. I was told to ask Apple replace it since they will, under their plan. What a mess hours of trying to get the Apple Watch to connect to a line. I was still never able to receive a phone call on that line.

When using up all your data time, one should have to call the Verizon toll free number to speak with a representative. If no call to Verizon within 24 hours of notice, freeze the user's data and accessibility until they make the 1 800 call to Verizon billing representative.

Verizon starts off well and telling you everything you want to hear but after a couple months, it starts. The bill is different amounts each month and always higher than promised. Most of the time they will correct it if you call to complain but who wants to spend their time on the phone every month doing that. Not me.

Virtually pain-free monthly service (unlike AT&T). No unexpected billing items nor data use controversy (unlike AT&T). Pricing and plans are very reasonable.

I have my wireless service with Verizon because they have the best network by far. I never has issues with dropped or blocked calls or a lack of service regardless of where I travel. They work with me anytime there is an issue with my bill and resolve it to my satisfaction. I would not have cellular service with any other provider.

Verizon clearly has the best availability but continues to overcharge compared to other cheaper providers. I guess you get what you pay for as they say but I would like to see them offer more customer friendly data plans especially for the users who want to use data but are not high volume users. I spend my time between 3 locations which requires me to have coverage in 3 locations so I am pretty much bound to Verizon for the availability. I have always been able to reach customer service and get the answers I need.

I've been with Verizon since 2000 and although no company is perfect, they come real close. They honor their loyal customers with numerous perks and free of charge upgrades often enough. Proven amongst my friends over the years, best service by a longshot. Customer service has never fallen short of great. I can count on one hand in all these years how many times we've had to bump heads but even those times, we came to happy mediums.

As soon as I can get away from them the better. Have gotten way too big and control way too much wireless territory of the market. Very poor customer service as well.

Verizon has scammed me by cramming charges onto my bills without me noticing for years. When I did notice I canceled their service and requested a refund for false charges. Since my request, Verizon has been sending me a bill for charges I do not owe. It is Verizon that owes me. They have slandered my name with the false bill and they have constantly harassed me by mail. As soon as I move back to New York, I will make a court date and submit my proof to a Judge.

Have only used Verizon so I have nothing to compare them to. The service is good and reliable, plan prices are compatible from what I have seen but customer service is non existent. Horrible customer service.

Verizon has highly reliable service, but in my opinion, their customer service could be better. I had to "block" the sender to provide Verizon from texting each month repeatedly that my bill due date was approaching, each day until I paid the bill. At the same time, Verizon is using up data that they charge extra money for if you exceed the limit. I work in a wireless environment, so I try to not use data until I'm in a wireless environment.

Verizon is a reliable service at a ridiculously expensive cost. I would love to find a more reasonable and reliable carrier. Suggestions are gladly taken!

They have great service. My only complaint is the cost. It is outrageous what they charge and now they hold you hostage for a fortune on their phones making monthly payments.

Verizon is the dominant carrier in Phoenix and normally has pretty good coverage except in our neighborhood. It has gotten a bit better lately. Regarding the bloatware they put on my Android phone, I'm not a fan of that. I'm already backing up my phone to Google. I don't need them to save images of my photos on their cloud and then tell me I've used 80% of my available storage.

I've had Verizon for many years and it just seems their prices are going up every time you turn around and their products are really not all it's cracked up to be!!

Phone quit working. Got no service. Just offer to upsell me. - Verizon has gone way downhill. Years ago, if anything went wrong that wasn’t clearly the result of abuse, you got a reconditioned phone. My iPhone is a “brick”. The Apple Store might as well be on the Moon, it’s so far away. Verizon wants ME to take the phone over to them. No offer to have a local courier, FedEx, Priority Mail, etc. pick it up and take it over there. To be fair, Apple doesn’t want to give me any service, either. They are the next target of my wrath.

I was told that I would be paying $400 for my phone but they have continued to charge me $700. I have called 6 times and gone into the store 3 times and every time I am promised my bill will be changed, but it has yet to be changed. I will be leaving this company. Worst company I have ever dealt with.

I've been a Verizon customer since 2012 and have never had a problem with them. I have fast and easy service. So far I haven't had a problem so haven't used their technical support. I would highly recommend Verizon to my family and friends.

Customer service is always very helpful and knowledgeable. We have easily changed our plan to fit our needs. I just wish all companies would have more competitive pricing.

In fourteen years I've never experienced trouble or problems in connectivity, customer help or billing. I have distant family with AT&T and connections are ever an issue.

I've been Verizon many years, I can not complain for the service they have provided, but the cost of keeping the service way too much for my finances.

Verizon is a good company, but there is room for improvements. One of my issues with Verizon is although my family would be diligent to connect to wi-fi as often as possible, we would always run out of data. Each month for a many months we would go over in data and we would update to a higher data package only to go over another month. The only resolution was when Verizon made a sweet offer for unlimited data. Now we get unlimited data, but unlimited is not truly unlimited. When you start to run high in data for the month, Verizon slows data rate. This is not fair when they claim unlimited. One day there will be a company that provides unlimited everything at cheaper rates.

I depend on signal reliability from my cell carrier and Verizon seems to always be able to provide a good strong signal no matter where I am located in the U.S.

I have good experience with Verizon if I pay no contract. When I had a contract my bill was so high I couldn't pay it. Other than that everything else great.

While I feel Verizon has the Best coverage and pretty good customer service, they are by far the most expensive and I have at times found hidden charges.

I've had Verizon cell service for about 10 years. I have never been disappointed with them. They are very reliable and dependable. I would recommend them to anyone.

They seem to have answers and knowledge of their products. For the most part good reception. Still think the data is overpriced but what can you do with data-smart phones.

Every time a new bill comes it seems to be higher than the last. Service is okay at times, but then it just goes off and no notice when it will return.

I really have no complaints with this provider besides I enjoy handling my business online because the customer service representative give you the run around on a simple task...

We have used Verizon for several years and are happy with the service and we have not had any problems. Once in a while we are in "dead spots" where you do not have enough bars, but not often and in those cases it is occurring with other wireless servers too.

While easy to work with, Verizon's prices are on the high side, and products seem to be examples of planned obsolescence. I will be looking at other carriers when phone is paid off.

Verizon is excellent. The service is top notch. Reception is perfect. Uploading and downloading is spot on. There are many hotspots so reception is no problem.

I have called 3 times and had 3 lines from AT&T to move over with my own phones. I was told I couldn't do it. It is Not truth because I just spoke to someone and told me I could do it. Very disappointed with Verizon. Please be careful and don't trust them. They are NOT TELLING THE TRUTH.

It's more expensive but has been very reliable and provided service across the US without coverage gaps. The downside to Verizon is the cost. I recently upgraded to unlimited data and have had very good service with only a few times where things slowed down.

I've had Verizon since cellphones came out. Excellent service, never dropped calls etc., except a little costly. I have no plans on changing unless something really bad happens or the price goes way up. I have heard from friends who have had numerous complaints with their carriers which is why I've stuck with the best one.

I have been with Verizon for 10 years & I have always been happy with their customer service. Their coverage is absolutely the best. If I ever have questions they're always quick to answer. Very helpful.

Verizon customer service is hard to reach - literally 10 of minutes of waiting but once connected - service itself is adequate. There's got to be a better way to reach customer service quicker!

I couldn't get help with Apple iCloud. The salesman had to be on leave of absent for family purpose. The sold my hum said ten dollars but you will be reimburse. I'm paying for it. I'm not using it because my hearing not too good to listen to it. It distract me from driving.

They are reliable and work with me whenever I have a billing issue but I wish it cost a little less. I've been very happy with Verizon and I won't leave them.

Their customer service is good. However, the range or area of service in my development in Phoenixville is not. One bar only. I suggest more towers to enhance service in the area.

Whenever we have had an issue regarding our bill, or the service we called a representative. They were always helpful and always fixed the problem. At one time our data was being used up quickly for no reason. After calling in about it the rep told us how to check it ourselves and even gave us more data without charging us extra!!

We've had many different phone contracts in the last 15 years. Verizon was the last company we went with. They have the best service as far as I am concerned such that we have all of our children on it also. I don't lose reception near as often as I did with other phone companies. The all around value for additional phone lines is also the best.

I have had Verizon for years and have no desire to switch, as Verizon has the best data plan and no dropped calls. Best service inside and outside. The prices is okay, even though others might be cheaper they do not have all the qualities of Verizon.

Verizon customer service has been friendly and helpful in recent years and consistency in service/Reception is great. However, as with all wireless carriers, the cost is substantial for a middle class customer.

Have used Verizon for the past seven years after moving to Midwest. Have found the presales, sales and all post sales service to be perfect. Travel extensively in-and-out of the United States and find the coverage to be near flawless. Would highly recommend Verizon with one thought, you get what you pay for!

I am a very light user. I have 2 gigs and never exceed. Very expensive toy for me but it's reliable and handy. Just wish it wasn't 100 a month - it's kind of ridiculous.

In my area Verizon stores are available to answer questions and assist with problems that may arise. They have knowledgeable staff who are always available. Sometimes the wait is annoying, but the help always good.

Poor service at my home and do not like the fact they have done away with contracts and must add cost of phone to monthly bill. Was able to get phones affordably with contract plans but now must pay full cost of phone over 24 months.

Expensive but the most reliable. Dismissive customer service. Necessary evil. Other providers are cheaper with more responsive customer service but the phone service lacks Verizon's reach and reliability.

My gripe with Verizon is after all these years FIOS is still not in my area. They are helpful when I call, but I do find it ironic that they have accidentally disconnected me more times over the years than other company. Most times if they say they will call me back they don't. Other than that, I have a feeling most if not all of these companies are the same except for price. They are the only company I have ever used so I have nothing to compare them with.

Plans keep changing. Told data overages covered then later told no, must change to unlimited plan at considerably greater cost. Overall not pleased & considering another carrier in the future.

Verizon is the worst carrier, all they care about is sucking every penny out of each customer while offering little value. All of their plans are garbage, a rip off. They cheat every customer just like the worthless government does.

We have always had great service and the very few times we experienced a problem, customer service took very good care of us. The ease of contacting them and their willingness to help us is what keeps us with Verizon. Plus the network is always spot on. There have been times that we are the only ones with working phones and the other people with us had other carriers and their phones weren't working.

They're very helpful when if you're behind with your bill. They're are Willing to work with you. They are great to help you with a payment plan that fits your needs.

The online help is very good when there is a problem with my phone. I don't like how their prices are higher than other companies but I keep Verizon because it has the best coverage.

Too costly for the service. No incentive to purchase new phones after contract is up. Customer service is so so at most stores, friendly but don't come through with promises for price when changing plans.

The service seems to be the best in all areas. Verizon Wireless have good deals on phones. The downside is their prices are kind of high. I have been checking other providers to see if there is a better deal.

They have lots of fees! The fine print says "plans start at" because your bill is never what they claim. I do appreciate the option they have that does not allow my data to go over resulting in exorbitant charges!

Unfortunately their service is great but their customer service is horrible and I find nine out of 10 times most customer service people are not well informed and most keep passing the phone to someone else. Also it is very hard to find a customer service phone number. They don't make it easy to call them.

I have been a customer for 10 years. The company isn't perfect but what provider is? I had ATT for about 20 years, in the Dallas area. When we moved to central Texas we could not get a signal enough to depend on. My husband needs to be able to call ambulance or me at work. We tried Sprint, T-Mobile and Verizon was the only carrier that was a good enough signal for us to depend on at our location. Now that we are both retired we need a provider that has a better data package. I am constantly online and also have a small business. We are on a month to month plan now as our contract is expired. Thinking about trying Straight Talk as we know we can get Verizon connection.

They are responsive to our concerns and always attentive to our requests for assistance! In our plan, where we have six phones, our needs vary among each family member.

Verizon's customer service representatives helped me save money by suggesting a different data plan but perhaps the data price could be a little more consumer friendly... My experience has been good overall.

I have several products from Verizon. I have 3 phones, 2 tablets, and one portable WiFi, which is in another state, at my mom's. She use to have dial up and it was a pain. So I got her the WiFi and it's better, but the signal is just like dial up curtain times of the day and night. I did go to a sales associate and asked about it and he told me that if I upgraded my previous device it would work better. I got home, tried it out and it didn't. The sales associate said it should have didn't understand why not. I understood, he just wanted the sale. He didn't hear me the first time about where I was located.

I am stuck in a 2 yr contract and I can do almost anything with my phone but make a phone call. I live in a city but Verizon says too many trees.

Most expensive, offers deals to new people and screws existing ones by jacking up the price unless you sign another 2 yr contract. Over price their phones, like double!

Verizon has the best coverage for the areas that I frequent, but the price for service is much too high. I'm also getting a lot more dropped calls than I've ever experienced, and areas where I've driven through and never had a problem with service, I'm now experiencing issues with no service for short periods of time. I've had Verizon for many years, but I'm about to switch to another carrier, cheaper and uses the Verizon network.

Verizon costs a little more, but the value far exceeds the money. There are no dropped calls and to sum it up, the service is better all the way around.

Great customer service, cell phone connectivity and reception, and fair price, too. I had heard that Verizon had excellent coverage and it is true. I seem to always have cell service.

Verizon is expensive and charges for services not used. Ex. No landline but still charges as part of a "bundle"! I don't appreciate paying something for nothing!

I've tried several companies and always had a problem with dropped calls or no service at all. Since I use my mobile phone constantly for making calls and internet access, I need to be able to use it anywhere I happen to be. Although Verizon is expense compared to other services, you get what you pay for, not only in access but in customer service.

Good service with good coverage but more expensive than other wireless companies. The ratio of services to cost Verizon is not, in my opinion, a good deal for consumers.

I love Verizon. Their customer service is outstanding. But they are more expensive than the other wireless carriers and they don't offer the free or discounted upgrades any longer. I wind up paying for a new iPhone almost 1,000$ every couple years, instead of the 200-300 $ that they used to offer as an upgrade for an iPhone.

Never had an issue with Verizon!! In fact, their coverage and service is so awesome, I've never needed to use customer service... That should sum it up!

I have been with Verizon for a year and a half and haven't had any problems. I had AT&T before and the cost per month for the same service was a lot higher.

I have used two cell companies - Verizon has better air time services - very few drop calls. Their plan costs are much higher than others. They are not good in finding a plan that will fit your budget and they go up on their plans cost often. Their customer services is weak - you are kept on hold for long period of time, however, I am told that this is the normal even with other companies. I often say I will change, but others out there say other companies are no better. No win situation.

I used to have Sprint for years. My bill was around $130.00 per month. I had dropped calls a lot around Fayetteville, NC. Then my bill dropped to around $70.00. I was a teacher and had a discount. Then they had the friends and family plan with what they said separate bills. 4 lines $40.00 per month so we jumped on it. My bill cause the bill came to me just one bill was between $600-$700 per month. At first everyone had a job and then they didn't. I was so mad. They lied and everyone's bill was separated by a phone number so I had tablets and phones. I ran to Verizon. They lied as well. They never paid off my last bill, nor send us a refund check. However the service is excellent! No drop calls, the hot spot works very well. I have a iPhone 7s Red for HIV donations. I pay $130.00. No overage. We have unlimited everything. I love it.

I have been happy with my provider Verizon. Service has been excellent, no drop calls and customer service is good also. Adding service and changing phones has been a breeze.

Verizon service and customer care is very bad. They just don't care at all. Their plans are overpriced and they don't give you what you are paying for. Can't even get through to customer service to talk to someone. Verizon is the worst.

Always seem to be able to be connected with Verizon. With Sprint it's "let me drive a few more miles and see if it will hook up." Verizon and their billing, customer service and easy use of the phone are second to none.

Except for the too-high price, we've been very pleased with Verizon. We have three of us on the same plan and have more than enough data for all of us.

Verizon Wireless has easy to deal with and very patient technicians who dealt with a senior citizen trying to do her own work. Followup also a plus.

Cell phone companies are like cable companies. Call centers are understaffed, you get a variety of answers to the same question by different reps and, THEY HAVE VERY POOR LISTENING SKILLS!! Well like any other call center, Verizon must have a lot of turnover. You can waste a lot of time with reps who are very polite but are obviously brand new. Maybe it's my luck lol. And, you can go to one of Verizon's stores but they are understaffed and employees I've encountered are rude and make you feel stupid.

On positive side, no problems with dropped calls or reception. On the negative side: lack of unlimited data plan - one has to ask for it and it feels like a bait and switch; corporate salespeople are criminals - one guy told me an iPad was "free" but there was a $20 per month charge and no getting out of that for two years. Learned that the hard way.

Verizon makes it very clear that at all times, their bottom line is always of more concern than their customer satisfaction. Their customer service is nonexistent and online representatives are more interested in upselling service plans then solving ongoing problems. Their only plus is that their direct competition is every bit as bad.

I have been a customer with Verizon forever. I have never had any problems with them whatsoever. When I have a problem they are very helpful and try to fix the problem.

I have never had any issues with Verizon. The service reliability is what I need for my job. I travel quite frequently and need to be in touch my fellow coworkers at all times.

I think it is outrageous what consumers have to pay for any wireless service and equipment. If prices keep increasing I will think very seriously about giving up the expensive iPhone for a standard wireless phone, if they are even still available.

Verizon always drops calls and they charge too much and automated customer service does not help. Customer service usually doesn't understand what is being explained to them, which is frustrating.

Always going the extra mile to help customers get what they want! I love their friendly service and great attitude! In addition, they are very knowledgeable!

I had the phone I got this last time changed out twice already. Once because the charger attachment didn't work and then the software was useless. Verizon wouldn't help me with this and wanted me to buy a new phone. I went through a lot of visits because of this and finally had my phone replaced by Motorola. I had insurance on the phone but Verizon said it was only for physical damage. I asked, "Then would it be better to step on the phone?" The customer service person said, "I can't tell you that but..."

I don't have a smartphone. When I travel to Canada, my phone no longer works out of the country. When I have tried to get a basic phone with simple texting capabilities that can be used internationally, Verizon has no options. With a phone on my plan that does have international capabilities, it is always a process to get an international plan activated on this line. Every time I call, I get different answers - it seems like no one knows how to implement this request. I frequently drop calls on highways in Pennsylvania using Verizon. At least the customer service reps are happy and cheery as they are screwing up your questions/requests.

Verizon service is generally reliable. However, you need to keep an eye on the billing and call periodically for recent or current discounts available as they expire and can be replaced by other "loyalty" programs.

In November of 2012, a 2 year contract was signed with Verizon wireless for service on 2 phones. Approximately 10 months later, we added another line to the existing contract. We purchased a phone from Radio Shack and Radio Shack gave us a Sim Card. We signed nothing, there was no new contract presented to us at the time or sent in the mail afterwards. In November of 2014, I cancelled the agreement with Verizon - the actual contract that I signed 11/2012 in the Verizon store. They pushed back and tried to say we had a contract that started on the date the 3rd line was added. They eventually changed their tune and discontinued billing the initial 2 lines. The 3rd line, however, they continued to bill for. Although we cancelled and there was no new contract, Verizon insisted that there was a contract. I requested to see a copy of this agreement multiple times but no contract was ever provided.

The salesperson talked us into buying 2 MIFI unit and also changing to unlimited data plan. However did not explain or give us time to read the small fine print about Verizon slowing the service down so much that it doesn’t even work after 15 GB. Also they are currently having a major internet issue. Will consumers get a discount for having such Sorry service? I doubt it.

I'm a new customer but so far pleased with service. Happy to communicate with a quick response to call and like the idea of speaking with English speaking primary reps. Also big savings after switching over from ATT.

We had Time Warner for many years before switching to Verizon. We have had Verizon for over two years now. We are very pleased with their service. We have hardly any interruption in service while before we had many.

Verizon has reliable signal, but they're rather pricey for data. I only use data on phone when connected to Wi-Fi. Customer service is horrible. For non-techies, they are of no help.

Phone reception is great. Service people in the stores could use some improvement. Some act like they are doing you a favor. Also, I was deceived on the cost of a new phone when they had a promotion. I wound up paying substantially more than what I was promised.