Verizon Wireless Reviews

On January 15th, 2018 I changed providers after having been a Verizon customer for approximately 2 decades. I ported over my number which immediately worked with the new carrier. I called Verizon to immediately disconnect my service. The rep told me he could not close down my account at that time and gave some lame excuse, but he assured me several times that I would not be billed for anything beyond that day which was only 5 days into the new billing cycle.

I live in the Hendersonville, NC area where internet and cellular service is notoriously bad. With Verizon however, the situation seems worse than other carriers. I've gone days without internet access. Cell use in the house is impossible. I've gone to the Hendersonville Verizon store numerous times for help and there really isn't anything they can do. The good folks at this store try hard for me but admit that more towers, servers, etc are the problem and I must direct my complaint to Verizon Corporate. This area is growing and that means more people trying to access internet and cell service.

Verizon has the best coverage in my area so I stick with them. However, I have had some difficulties w/ their customer service in the past. They make promises then don't follow thru. I recommend keeping a record of who you talk to (name, company ID #). That way you gave proof when they start to deny what they have told you.

Called Verizon on Saturday. The rep signed me up using the "Florida 55 Plus" plan. The published requirements from the Verizon website states: To be eligible, you must meet all the following requirements: Be 55 years of age or older, have 1 or 2 phones on your account, have a Florida billing address on your account. I met the requirements, and the representative signed me up for the plan on Saturday. They verbally acknowledged that the changes had taken place and I accepted.

We have been Verizon customers since the 90s. We have been charged an extra $35 PER MONTH & they refuse to take it off & the supervisor told my husband to take our business elsewhere. Trust me we shall do exactly that!!! They were rude, said we get old bills. They changed the billing a year ago, but we are still receiving the old style. But it doesn't make it easier to read... As if we can't read our bill??? Buyer beware... There are MUCH BETTER providers out there!

I used to have a favorable view of Verizon until they started playing games with your data. When the new unlimited plan came out I was already on a 10 gig per month plan. Right at the cusp of the new plan rolling out, I could not turn on my phone or tablet without being told that I have had exceeded my data plan of 1 GB per month. Well being the dummy I am, I didn't figure it was their manipulation. I'd call support, they would say they were clueless, I did have 10 GB plan and had no idea how my plan had changed? Well it won't me. Took quite a bit of time to conclude they purposefully did so to entice me or frustrate me enough to switch to their unlimited plan. As I write now it is changing up my words and replacing with words that are not connected in any way. Had to correct every word I typed out. That I gave had a bleeping enough of.

Last February after many questions to the Local Verizon Agent about "New Unlimited Data," we switched from the Grandfathered Plan after over ten years. One question was specifically asked several times was about using the "Hotspot." We were told there was no such limit on speed, but it was sometimes reduced due to network traffic.

I decided to switch to Verizon Wireless a week ago and just noticed my first bill was different than what was explained to me when I initially signed up. They want to charge me an extra $20 per month for a "line service fee". This is not a one time fee but a monthly fee. It's basically a fee for the privilege of using Verizon. I feel so horrible. I feel powerless. This is so wrong and I don't understand how this is legal. I will have to pay my first month and then I'm sure they will charge me fees for returning the item. I paid 900$ for my phone and this fee was not explained to me.

Verizon need to fix the installation process for new customers. The way it currently works is psychotic. It seems that Verizon is currently operating based upon what is easiest for their technicians and installation people as opposed to what is in the interests and/or desires of the customers. My installation tech left at 5 PM because his shift was over and someone else came to take his place - it should not have taken as long as it did, more importantly, the installation was still botched and they ended up have to come back and service was not working for a week or so... it is not just the installation process - the issues Verizon has, are structural. They should revise every part of their business and try to look at things from the customer's perspective for a change.

I came to Verizon from Alltel (not by choice). I have S8 Galaxy phone with true unlimited internet, but they're screwing by lowering my speed and slow Verizon service. Bill gets higher with less perks, was given Verizon's NFL Mobile App just to be shut off again. Any other apps provided by Verizon I guess I wouldn't know about, I'm not included...

My mother s8+ phone was $850. Even though we found a better deal on samsung.com they want restock fee to do free return. They want us to pay for cancel fee $175 or $20/month for 19 more months for our lost tablet. They sold my boyfriend an LG phone when he wants a Samsung. Then want a reinstock fee for that 14 days free return for that force sell too. They will use your need of needing a phone right away to play you. Always be prepare. They will not replace the lost items even if you have total protection package. They will find a way to not cover it. They will find a way to charge you for the insurance for months anyways though. It's like paying for an apple and you can't even lick the apple. They will drowning you with fees and debts if you try to leave before your ** contract ends. Don't touch the contract if you don't have to. STAY FAR AWAY!

I have had service with Verizon for 14 years, My kids recently got jobs and I eliminated them from my plan. I only have a flip phone and do not use data. Verizon tried to charge me $95.00 a month for one flip phone. After numerous phone calls they told me there are no data free plans. They finally lowered my bill but not by much. Only reason am staying for now is because I just bought a new flip phone from them. Beware.

Last week I changed cell phone service to Verizon. It took many phone calls, and about 7 hours, to get things straightened out (not only about this issue, but with other problems getting service set up, too). First, the plan I agreed to was the "Small Plan" with 2 GB shared data. I dealt with a representative (Jessica) on the Verizon website, using a chat window. The amount that was quoted to me was $35 per month, plus the cost of our two new phones, which totaled $37.48 per month. I verified with the rep on the chat that the total cost of our bill each month would be about $73 per month plus tax. She verified that.

I've been a customer with Verizon for going on 4 years. I've had nothing but trouble with them from lying to hidden fees to hanging up on you. They have the worst customer service ever. Never dealt with a company so unprofessional in my life. Overcharge you for phones and service. Never give you extra data when they say their data price are way overpriced and just the phone company. Save yourself some time and go elsewhere. The whole time I've had them was all lying and **!!!

Verizon Wireless lied to me about how long it would take to receive my new phone, and when I contacted them they called me dumb and refused to help me. The supervisor on the phone even hung up on me!!! I have been a customer with them for over 6 years and this is how I am treated. I will be seeking a new carrier ASAP. In the pictures below they even refused to escalate me to a higher supervisor.

They have a great network but tech support is weak. They are the best in coverage and reliability but their price and support are questionable. Verizon also maintains views such as lobbying against net neutrality that make them the enemy of the people.

On 1/31/18 I visited a Verizon store to inquire about their phone plans. My family was testing the water and considering a swap from CSpire, a plan we had had for many years. Verizon advertises they have the best coverage area, and this is why I went there. I told the salesman I wanted to price an unlimited plan for a family of four people. He explained they had a BOGO deal going until Valentine’s Day on i8 & i10 phones. He said with the BOGO deal, we could get the i10 for 284 per month, or the i8 for 264 per month. That was a little higher than our current plan, but he noticed my uniform I was wearing and said I'd get 22% off of either price because of my job. That was going to bring the price down to close to our current plan, so my wife and I decided to trade in all four i6 phones and swap plans.

Nothing but lies, don't fall for their scams of lies and false promises. If you live in a zone where there is hardly any coverage at all. You will be lied to by all of the Verizon employees, like, "We are working on the problem." or "Our technician will call you to give you an update on your problem."

Verizon is losing me because I can go to Boost buy 18 GB of data, unlimited streaming at a rated speed but it works. Verizon works only in my hallway and we have to stand in one place to get 4 bars. Tbh, Verizon has gone way downhill since I started with them years ago. The cost is way too much for the data too.

I have been a customer of Verizon since 2002. Last summer my flip phone finally stopped working. I went into the Verizon store. They couldn’t fix it so I purchased a Verizon prepaid phone. To my surprise I was charged $181 on my credit card. Figuring this was a mistake I called customer service. What a nightmare! Spent over an hour this first time being put on hold only to be put back in the seemingly endless loop. I was repeatedly given to a new person having to start over each time saying there was a billing mistake. Tried again the next day, only to have the same experience. No one was helpful and was very rude! All anyone could tell me was I owed the money. They could not provide any evidence that I did owe this money. The supervisor I talked to kept wanted me to say that I was not going to pay.

Their service/coverage is 2nd to none but and they are expensive. I have been with Verizon for almost a decade and though we've had our go rounds, they have somehow managed to keep me as a customer and the reason I don’t mind paying more than I can justifiably afford is because I almost never get dropped calls on my end and when I have problems, they almost always make sure I'm taken care of and remain a loyal customer.

I think Verizon is still a company stuck to their routine of 100 years ago! Their poor customer service made me so frustrated and nervousness! Every time I spent more than 1 hr to solve a simple issue with their agent and again nothing is solved! Immediately after finishing my current payments with them, I will move to another company! They don’t have any respect for the time of their customers!

I had been a long time customer. My work issued me a company phone so after 2 years of having 2 phones I decided to cancel service. I did so online. When I received another bill after cancelation I assumed it was for my last month and paid it. When I received a 2nd bill after cancellation I called in to complain and paid yet another month. No surprise they billed me for a 3rd month. I refused to pay this one. I have emailed and placed more than one, hour long phone call and still can't get this sorted out. Instead of working with me (I have documentation of everything mind you) they try to bully me by threatening to send my account to collections. They won't budge.

I have had issues with Verizon from drafting two payments to drafting when not authorized. Someone just last week got into my Verizon online account and changed the Account Manager, my password, PIN and security question. Per one of their customer service reps for peace of mind I contacted the bank the next morning and let them know what was going on and that Verizon is not authorized to draft this month's payment until Friday, the 16th. They tried to this morning. The customer service rep that I talked to this morning was not very nice. I have an confirmation email from the 8th when I set up my payment for the 16th. This account will be paid in full in April. This very dissatisfied customer will be changing carriers.

As many of you know customer service and quality services and products is what we seek in our busy family and working lives. Issues happen with our merchants and vendors. How it gets resolved is paramount. In my experience for instance with ATT I had a FCC complaint. It was resolved and they exceeded my expectations. However with Verizon it’s a disaster. I am baffled how the FCC allows Verizon to engage in questionable practices. Sending an email for auto renew of a previous year's sports package and refusing to credit me when I never used or asked for the services is...criminal. Customer service at Verizon doesn’t exist. A fact. Why don’t they service Puerto Rico? AT&T does.

Every month they charge me double the bill, I don’t understand how they would get to this amount. Last month they turned off the phones because I missed an agreement by one day, so I paid them and they charged for both phone and a tablet 20.00 each, so that was an extra 60.00 dollars. Every month they are telling me I owe this much money, I need for someone to please help me. I'm handicapped, so I live on a certain amount of money, and get paid on the 4th week of the month, so they wrote me and said, “You owe us 200.00. If we don’t receive the money then on the 26th you owe us 400.00 and something, plus we will turn you off.” There is a big mistake and I need help for the person to find the mistake.

I am so discouraged with Verizon, I switched from postpaid to prepaid because my bill was forever changing. I had to deal with them monthly and this became a "pain in the **". I am due a refund of $109 plus change, I am getting the runaround and guess what? When you call you get an "automated" message and you can't get anywhere because there is absolutely no way to get what you need according to their menu? I have called several numbers and I am so frustrated, finally have a "human" who is processing a "ticket" for my refund. Had I not been on top of this I would have been out $109 plus change which I can't afford.

After 2 hours on the phone with a Verizon "customer service" person and not having the original problem resolved, I walked into my work office, mentioned that I was on the phone with "Verizon Customer Service" and every person in my office laughed, rolled their eyes, commented, or shared a similar story. Not only do they train their CS people to sell-you-up, instead of solving your problem, they are also an "INHUMAN" company. Meaning "not" human.

First, like many consumers, I'd signed up for their rewards program and just about the time I had enough points to redeem for anything, they take them away and expire them and change their rewards system - again. Now, it's called Verizon Up. That's not the main reason for my complaints, though. Next, the reception stinks. I use my cell phone for both personal and business use and the reception is constantly dropping calls. When I contacted them about this issue, I was advised that I could make a complaint each month to get a "$5.00 inconvenience credit," for said dropped calls but no more than that.

I spent 40 minutes on hold to be told I was outside of business hours... What a waste of time and no compassion. I’ve been a customer with them for 4 years and am regretting, due to their customer service. They changed the payment date on me by three days. It’s always been the 10th but was switched to the 7th I guess.

I'm on hold now. I absolutely hate the overly polite scripted, offshore, customer service. If you ** are going to charge me for premium service, you need to deliver premium service. And... I was just disconnected. Have any of the Verizon executives ever had to experience customer service like a customer does? Or do you just put a lackey on the task? Screw you Verizon.

Verizon's customer service is literally the worst that I've have ever encountered! I've been on hold for 35 minutes and I can hear the guy typing away on his keyboard. I asked to place a simple phone order because they don't allow online orders. The customer service representatives are so rude and so unfriendly! I am at my wit's end!!! I want to punch someone. Ughhh!!!

I have way too many complaints about Verizon to even type them. I will just go with the latest. My dad was on our family plan, he passed away in Sept 2017. We called in October to have his line removed. It is now Feb 2018, and they were still charging us. They were told at least twice, once in October and a time after that. It's hard enough dealing with a family members death let alone these people can't do their job and remove his phone. Besides, they are just crazy with their charges and fees. I am paying off my phone and going elsewhere.

I was with Alltel until they were bought out by Verizon. Well over 25 years in total. I have been charged all kinds of fees over 263.00 and told me they will only $90.00. Worst customer service. Then I am on the phone with a Brittany and there are no managers for me to speak with. Will be up to 2 days before I get a return call but they are willing to attach additional fees!!! Are you kidding me.

We had been with Verizon for 8 or so years. They recently sent letters stating service would discontinue service, in certain areas of the city we live in. We never received a letter but the service shortly after got worse. It was a nightmare to get a call in or out. I called Verizon they said we could leave after a month of trying to get the service to work at our house. After returning the phone I was told I had a $401 credit that they would refund me in 10 days. I had not heard from them so I called today & was on the phone for over an hour. Today, they tell me that the other representative misspoke and that I owe $384. And wanted me to pay for the phones I was told I could return with no cost to us.

I have been a Verizon Wireless customer since they bought out ALLTEL (Which was 10x better than Verizon.) My monthly bill with Verizon is about $410.00 a month. It is progressively getting worse. Bills keep getting higher and customer service is going right out the door. They don't care about anything other than lining their pockets with more of our money. Funny how Verizon is always increasing their cost of their services and yet everyone else is lowering theirs. I know in my area Verizon is the most expensive carrier and it seems that their service is getting worse. Drops calls all the time, all lines are busy, or the newest thing that started this rant is now you have to pay for the Cloud.

I have been living an ongoing nightmare with Verizon for three months. The iPhone 6 s Plus I purchased from them became defective after 10 months. I notified them and they replaced the phone along with a box to send back the defective phone to them. I went directly to UPS and sent that phone back the day the new one became active. That was 10/31/2017. Within a week they started sending me texts saying to send back the old phone. Then I started getting texts and emails from them frequently demanding I send back the phone... then they started saying that I owed them $658.62. It is too much to try to detail every stressful and infuriating interaction with this company in the past three months.

Many years ago I switched from being a long time contract consumer to a prepaid cell phone user! At that time Verizon Wireless told me that if I needed to change the phone I could transfer any leftover money on my account which is a lot to a new phone! Now I must pay 5 dollars a month to keep it in service and it is not allowed to be deducted from my existing 100 dollar balance. If I try to buy a new phone or switch to a new carrier they will take all my money! This seems illegal! Does anyone have any suggestions?

I have been with Verizon since 2002 and at this point I have 4 lines and 2 gizmos with them. October 1st 2017 they switched me to unlimited plan and that's when my nightmare started. My next bill came over $600, I called and only because I had in writing through the chat when the plan was switched all the details about what was included. That is the reason I was able to get the credits which they never fully refunded. Since then I have made many calls where I spent hours on the phone and it was just a waste of time. Spoke with Eric **, later with couple of others, then Latish was awful and very rude, at the end Mike supervisor that kept making threats that he will terminate the call if I don't stop telling him that his employees made a mistake. I have a proof in writing for every change that was made and mistake they made. Even with all that they refused to remove fees and charges that should never be there.

I switched 5 phones to Verizon. I went into the store, had them look at the phones and they assured me that I could use the two iPhones as long as I got them unlocked from AT&T. Well, they couldn't use them. The iPhone 7 was less than six months old. I was also told on 1/23 that I would get $150 in visa cards for each phone I transferred as long as I signed up for Verizon by January 31. When I returned on January 30th, I was told that Verizon ended the VISA promotion early and they can do that. The $750 which would have help pay for half the payoff from AT&T. I got no visa cards, and had to buy two brand new iPhones in addition to the other three phones.

I have been with Verizon since 1992. I recently attempted to update my phone and the only deals they had were for new customers or existing customers to add a line. Whatever happened to taking care of your loyal customers?

Just complaining about the fact that they charge obscenely high rates! You can get a less expensive phone plan from T-Mobile or Sprint. I was paying over $125 per month and now am paying $50 UNLIMITED everything with another carrier. Verizon is going to price themselves out of business.

Verizon erased my voicemail box without my consent. I had been saving a voicemail from my father who passed away in 2009. For nine years the voicemail remained in my inbox through several phone (not phone number) changes and I have never had a problem. Whenever I was feeling down I would go into my inbox and see that it was there and I would feel better. Yesterday without warning my entire voicemail box was erased and all that remained were current voicemails. When I called this global company, they had no retrieval process or backup plan in place for things like this. Although empathetic, there was nothing they could do. This is unacceptable and disappointing from such a well-known, large company that I have been loyal to since 2007. If I wasn’t locked into a two-year plan I would not use this company anymore.

Every day I hear more about how bad Verizon is, with billing, data, 2yr contract, customer service and so called insurance they offer. I am no longer with Verizon and will give two reason why though I could give 10 reason. I got service for my son with insurance offered through Verizon (had logo and company name all over insurance papers) for 389.00. 1 month later he was on baseball travel team in Las Vegas and his phone got broke. When I tried to get a new one Verizon told me they had no insurance, that it was third party and needed to contact that insurance co. Nowhere in the paperwork did it say I had 400.00 deductible if something happened to phone and needed to replace it. (phone only cost 300?) So they got me for $389 + they tried to get $400 more for deductible? $789? Does this even make sense? Does Verizon think everyone is that stupid? (total scam) and people fall for it every day. Wow legally stealing from their customers.

Verizon has been my carrier TWICE, this second time for a few years, and now I remember why I cancelled the first time. All carriers are highway robbery, but Verizon is ridiculously over-priced!! Yeah, the plan rates sound good up front, until you throw in all of the activation fees, taxes, adjustment fees made mid-cycle, etc. There are always fees somewhere that they can charge. A customer service rep told me I wasn't locked in, but that I still owed on my phone. Unless I became wealthy overnight, and pay off their high priced phone overnight (that broke totally after one drop with a protector on it), that sounds pretty locked in to me. My recommendation is go with a prepaid cell phone, or a type of phone through another provider. I work retail and have been learning more and more about these at my store. I am looking into this asap and will be cancelling my service with Verizon at the soonest moment I can.

My wife and I were basically lied to by Verizon agents. We spent about two hours to get our service transferred from AT&T to Verizon. The sales agent assured us that we won't pay more than $40 per line plus taxes and fees. He assured us there won't be any more fees. He assured us that we will get a 15 percent veteran discount in two months. He assured that we'll have the $40 per line deal. Two months later. We are being charged a $100 one time fee, charged for a $65 per line service, and the promise of 15 percent discount turned into a promise of $15 discount. Verizon also charged us for a fee for not having auto pay when the salesman assured us there was no such fee.

I switched over from AT&T because I was promised one price and then charged another. A big company like that and they can't stand by their promises. What a shame. I can't begin to tell you how disappointed I am with them. I heard such good things about Verizon and it was all a lie. Of course I can't get the price I was promised because the big company always wins. So now I got to get screwed because of their mess up. Think twice or three times before you switch over and it don't matter if the conversation is being recorded, that's for their convenience. Not all that glitters is gold. LIARS!!!

Several years ago Verizon had the best customer service in the world. We recommended them to everyone we knew. Now they've turned into a group of people who no longer care about their customers. The almighty dollar comes first to VERIZON WIRELESS, not the customer. We've gone through so much frustration the past few months dealing with the problems caused by this company.

I switched from T-Mobile to Verizon a year ago and I have had nothing but problems with them. They have charged my account with miscellaneous charges that I didn't ask for. They took $435.00 directly out of my bank account without my authorization for a phone that I had "already" sent back. Their customer service representatives consistently did "not" follow through with what they said they would do. For example, sending a box to return my phone, crediting my account, notating my account, transferring funds back to my Visa card, calling me back. "Several" times I called in and held the phone for 10 to 15 minutes only to get a representative who would either hang up or drop the call. Also, it is difficult to actually get a customer service rep. You are unable to bypass a very irritating automated system that is a quite "lengthy" waste of time.

Verizon Wireless offered me 2 lines for $100 with unlimited talk, text and data on a Win Back promotion in NYC. Both lines were dropping calls and the data didn’t work. Made several calls to Verizon and was assured I was getting the best service. It wasn’t until the 10th call I was told I was placed on a low priority plan and in a congested area others paying more for Verizon would get priority over me. I live in NYC. Where in NY is it not congested. The only option they offered was for me to pay more for better service. Felt I was misled every step of the way. Anyone within the NYC getting this offer BEWARE!!!

Everything was great during time of sale. Then 3 days after owning my phone it quit working. I had my IT department at my work check on it to see if it was something that could be easily troubleshooted because they fix phones at work. They told me it was water damage. I had the phone for THREE days. The closest it came to water was that it had been raining the past weekend, but it's not like I was on my phone in the rain, nor did I just leave it out in the rain.

I have 4 bars of LTE 4g and I am getting .042mbps download speed. I was working with Verizon yesterday on the issue. I started online chat with my Verizon and tried removing SIM card and restarting. No change. I was advised to call and got tier 2 support. She checked and made sure there was no throttling. None, btw I have the unlimited data plan with 2 Nexus 6P phones. She passed me to tier support. He checked network towers etc. No problems found. We reset network settings and restarted again, testing both phones and tethering a laptop. At 1 point I got 6 Mbps and then lost it. And since less than a Mbps speed. Why am I being fleeced for high speed internet and NOT GETTING WHAT IS ADVERTISED? Please kick this up to the AG!

I have Verizon now. I am sitting here waiting for the line to move. It is after the date when it is supposed to slow down. It is slow ALL the time. And for this inferior internet and often 'Dropped Calls' I have to pay for 1 line $100. No, I will not. Trash equals $0. I will find something else.

I have been a customer of Verizon's for several years, while I love the range of service, customer service has progressively gotten worse over the past few years. My son's phone had a defect, so he didn't have service for almost a month. After several calls with Verizon to include troubleshooting, they finally agreed to send him a new phone. We were told that we had 5 days to send the defective phone back in order to avoid a $500 fee.

Takes too long to refund a payment. I need to wait for their team to call me 5-7 business days to "confirm" refund. I made a double payment with my bank card on Saturday, Jan 20th. Contacted their customer support immediately (like in 10 minutes) to cancel the extra payment and here is what happened. The chat operator says s/he will cancel the payment. Right after the chat, received a text from Verizon saying I need to contact their financial team. Called the phone number given to find out they are closed for the evening.

I do not hesitate to write an excellent review for Verizon. Amanda ** in customer service and support took the time to get to the bottom of an account discrepancy and followed up after doing so by email to outline the correction. I did speak with others who did not do as well as Amanda however in less than ten minutes she had listened to a customer concerns and resolved them. This extra amount of effort is just not typical in a time where people flock to write bad reviews. Amanda please keep up the excellent work and I hope you excel.

I am writing to warn people not to sign up for Verizon. Their customer service and approach to people infuriates me. I recently left Verizon and will never do business again with them. First of all, was very dissatisfied with their plans, and the fact that whatever plan you have, even upgrades, you always seem to "run out of data", and you end up getting billed for additional charges. Not to mention that they always harass you by sending emails and texts when your bills are due or overdue. It's very difficult at times to get through to customer service, and when you do, most of the time the customer reps are inept, or give different information each time you call.

I'm absolutely disgusted with Verizon. As soon as we can we are getting rid of them. We had AT&T and my husband's phone broke and his friend had Verizon and said service works well so my husband switched and bought a new phone with Verizon. I had an iPhone 6 which I still owed 300 on and they told me if I go pay it off and switch to them they'd give me a 200 rebate and I could keep my phone. Spent 300, paid my phone off and they had me fill out the form for my rebate. Two weeks later my son wanted a new phone so he asked if him and I could do the buy one get one free iPhone. As a Christmas present I said sure. So we went to the same Verizon and made the purchase.

Verizon changed our data storage plan, a plan that was advertised to never expire. We had no choice and were moved from 25 GB storage that was free ($2.99 per month fee was waived as part of our plan and was never to expire) to a 1 TB storage. The 1TB storage plan is 9.99 per month. Verizon was to waive the entire fee for 6 months due to the plan change, then waive $4.99 forever, making the plan $5.00 per month after the 6 month "free" deal. Our bill came today and we were again billed the $5.00 per line and have had to call Verizon Wireless again (been on hold for 34 minutes and finally someone answered - I asked for customer retention after telling the rep all that has happened, he transferred us and the retention department was closed - you can't tell me the rep didn't know that!).

I have an AT&T account but have had to help family members with Verizon accounts. Verizon makes you jump through hoops to speak to someone who doesn’t know the answer to your question. AT&T bends over backwards to support you. No password to enter, no wait time and they follow up with a personal text message to make sure your issue is resolved a few hours later. A Verizon store employee told me they took the chairs out of the stores because angry customers would throw them. This was 10 years ago and I still haven’t seen chairs in their stores since.

I have had Verizon service for well over 25 years. Regular home phone and got a cell phone when they first came out. I had both for quite awhile but at some point I turned off the home phone and only had cell service. I moved into a handicapped accessible apartment after an accident and my physician wanted me to get a alert service. So I called from the hospital and asked to have the home service hooked up for it. For some reason the service would not work. They asked the apartment owner to let them cut a hole into the wall and he said only if they repaired it. Which they refused to do. I spoke to several people regarding it and was told the service would be disconnected and I would not be charged.

I found out COMPLETELY BY ACCIDENT today that Verizon moved mine and everyone's due date up 3 days. Verizon DID NOT notify me of this and this gives Verizon MORE MONEY through late fees. This is GREED, UN-ETHICAL CONDUCT and once I pay off my phone, BYE BYE VERIZON! Someone should make a commercial against Verizon for their low down sneaky move. SHAME ON VERIZON!

I got Verizon 3 months ago, so far every bill has been double of what was quoted to me. Every month I have to get in touch with customer service about the overbilling spending a good 40 minutes each time just to find the same issue the next time. I don't have the time, energy or money to be bothered with them. I am leaving.

I have had the worst experience with Verizon wireless that I have ever encountered with any other cell phone company and I have been with AT&T and T-Mobile, we switched to Verizon from T-Mobile in September of last year right after the hurricane because we had such bad service during the hurricane and we had heard that Verizon got signal everywhere and that they had no issues, well that is totally false!!!! I have no signal at my office or certain stores or the courthouse, it's insane but that is not the worse part, they announce that you get up to $650.00 back when you switch that is also totally false, be aware of the fine very fine print and the way that they explain that money back on your trade in.

I am a German citizen working and living in the US since the middle of last year. I have tried to order a tablet via Verizon and had to call their fraud prevention team before my order could be processed. The reason was that I do not have a credit score yet since I just recently got my first credit card. So they needed a proof of residence along with my ID which I sent them. I asked if sending my German passport is okay and they said yes.

We had a 3G family plan and wanted to upgrade to 4G since we were running out of data sharing it among 5 family members. We tried to upgrade before we ran out of data while on our vacation. Almost 2 hours at the Fort Myers Fl store with no luck because one phone, not with us, wasn't activating. So we were told, "You had 3 more days before you will get hit with another data charge, so change plans before then and bring the missing phone." When we got back we went to the Matteson Il. store with the missing phone. Before 3 days were up. They got us on a new plan plus had to pay for the extra data usage of $45, but now my other son's phone who wasn't with us, wasn't activating. So now he had to go the Verizon store in Evansville (this store is corporate owned) and easily resolved.

I switched to Verizon at a time when I was doing a lot of driving in rural areas and needed the coverage. When I signed up for the plan with the free phone I was told if I don't keep it for 24 months it would be $6 a month for the phone for the remainder of the 24 months but I would get a portion of that taken off if I return the phone. I almost changed my mind when they told me what my total bill would be, but I needed what I thought was a better network. I had my number ported for several reasons, competitors are half the price, Verizon internet is unreliable, and the phone had software issues where it would start and stop my media if I plugged in a headphone jack, if I set it down on anything metal it would reboot, and the Bluetooth didn't work right.

I applied for a Verizon account, was approved and went to the store to pick up my phone. Upon arrival, I was told the order was on hold. I contacted customer service who immediately transferred me over to the fraud department. Standing there, embarrassed in the store, I was asked to produce Id, social security card, and utility bill to send to the fraud department. I sent my Id, first page of my bank statement (I'm in college and don't have utility bills) and a copy of my credit report showing my social. They insisted I send my SS card. I will not be doing this. Verizon is creating a database of information that would be an easy target for identity thieves should they get hacked.

We moved our cell service to Verizon about a 10-12 days ago. We asked many questions and once got the info. I told him I would call back the next day and start the service if we were interested. He provided his work cell number for us ** and said to call on that number which we did the two days later on a Sunday (December 31, 2017). I told him that I would switch if he could do something about the activation fees of $120 ($30 X 4 Lines). He said once we received our sim cards (we were bringing our own phones) to text or call him and he would provide some credits to cover this. I did that and to no avail. I have no credits to date and have texted twice and called and left messages multiple times. He also told us to sign up for AutoPay and we would get $5 per line credit. So I did that the day we activated the phones.

I use the iPhone personal hotspot for high-speed internet on the road. Often the local “free” wifi is too congested and too slow to support our use — upwards of 8 gb a month. In addition, I would be using it for streaming, and for online meetings both of which are data hogging uses. When Verizon offered me “unlimited” data at a higher price than my 4 gb plan, it seemed like a good deal. But as soon as I switched it seemed to me that my speed dropped. I did some online research and found similar reports plus an article that asserted that the more data one uses the lower one goes in priority for the available bandwidth.

Verizon has, since November 2017, implemented a new way to burn up your gigabytes and make you think you must upgrade to the Unlimited plan. I started noticing a gigabyte drain every 12 hours on one of my 4 phones in November. I called them and was unable to get an answer. Their suggestion was to "turn off cellular data". That's Ok if you stay in a WiFi area. This month it showed up on all 4 phones and my 8gb plan ran dry in the first week!!

They are good at saying "I'm sorry" and "I understand" but not at fixing your problem. I have called them over 10 times with the same issue of my phone shutting off all the time with 70% or more battery power. Every single time they spend half an hour saying "I'm sorry" and "I understand I apologize." And by the time they get me to somebody who can help the phone dies and they never help me. I explain this to them every single time I call them that I don't have the time to go through all their apologies just get me to somebody who can take care of the problem and they never do.

Verizon did not pay the promotion they offer. They told me that they were going to pay the Amor that I owe in the company that I came from. But they didn’t pay and my credit was affected. I tried to talk with them but nothing works.

I bought a new phone from Verizon, when I got the phone it would not activate. Then started trying to reboot. I called Verizon. They wanted to send me rebuilt one, NOT a NEW one. We just paid $900.00 for a new phone and Verizon wanted to send me a rebuilt one. NO THANKS. I recommend DO NOT buy a phone from Verizon. Buy it from a store. Then you know that it works. Verizon told me I had to buy insurance, with past experience on that issue they always send you a rebuilt phone, but sales said only if the phone is older than a year. Verizon said they would send me a new phone, which they lied. As a business owner we don't like it when we are lied to. So we called the manufacturer. They are replacing the phone with a NEW ONE. SO DO NOT BUY A PHONE FROM Verizon. BUY from a local store. We have heard others complain also.

I ordered an iPhone online 10/11/17, they did not have one in stock so they were going to ship one to the store. I had to go out of town the next day, and returning on Sun 10/14/17. I was not told that I only has 3 days to pick up the phone when I ordered. I stopped into the store 10/14/17, Verizon canceled my order. The store would not let me have the phone since it was canceled. I tried ordering another phone that same day online, but it would not let me saying that I was not eligible for an upgrade. NOTHING but issues! No one would or could help. So dissatisfied, so I ended my business with Verizon the next day. On 11/14/17 (one whole month later mind you) Verizon withdrew $500.00 out of my checking account for this phone they would not let me have. I have called many times and have had to go over this whole scenario every time because no one knows what they are doing.

Verizon is incredibly pricey, 170 a month for two phones and low data allowance. They also sent me a Galaxy S8+ with a scratch on the screen and refused to replace it, stating that it's impossible for a phone screen damaged other than by the customer. I literally opened the package and went straight to the Verizon store... I will be dropping these guys as soon as my contract is up.

Bought a Google Pixel 2 online that was $300 off as a new customer. Paid extra for next day shipping as New Year's was coming up. Two days later no phone, no update to shipping info. Online help said had to wait for shipping info, they couldn't do anything. Five days still nothing. FedEx said never received a package. Called support. Said sending new one and $50 credit to account, call back Friday if haven't heard anything. Friday nothing. I called. Was told order was lost and refunded. Could not give me that price and "what would you like me to do?" Told them to forget it, refund all $. Was told that could take 14 days. Bought one from Google store and am trying Republic Wireless they already shipped.

I contacted Verizon Sales via chat this evening to see if I could gather information about trade in value of my son's old phone. Usually chat is polite and professional - not tonight. The chat session began and I supplied current phone and the ideal new one. Jessica asked what my concern was and I was frank, I stated cost. She quoted he would pay around 23.16 a month after trade in (meaning he received $200 trade in).Sounds great, right? Long story short... She quoted the top trade in value with no disclosure that this was a best case trade in. She provided a link so I could check if I wanted so I did - and came up with 27.16 or $100 trade in value. I asked why the difference... she then kept stating click the link for pricing and inferring I was using wrong number. I pointed out that I did click and my trade in value was half hers and my question was where are you seeing 200.

Took advantage of a Verizon Cyber Holiday deal on 11/27/17. On Verizon website: "Save $150, or $200 w/ iPhone purchase. Device payment purchase required for iPhone. 2-yr activation required for iPad. Up to $200 instant savings off the retail price of the iPad." Same deal Verizon is advertising currently. Paid bill today and noticed discrepancy and found I did not receive the promised discount. Called in today to speak with a representative and given a "song and dance" about how sorry they are that the previous sales rep did not inform me in order to get the discount as advertised, I had to pay all up front. NO, I was not informed of this "gimmick" verbally or in writing. It is nowhere in the purchase agreement or sales contract. It is nowhere in the "fine print" on the Verizon website anywhere then or now, as I said the same deal is currently being advertised on Verison website.

I know that Verizon holds the market when it comes to cell service. But their customer service is THE WORST!!! I've been holding for over 15 minutes already to speak with someone, and this is like the 5th time I've had to do this! I'd rather go stick my face in the ** snow outside than deal with Verizon Customer Support!!!

Verizon rep told me we should buy a Smartwatch there because they waive the activation and if we buy it at Best Buy they wouldn't. We got charged for activation so I contacted Verizon support and they told me he lied and I have to pay it. That's the end of it.

I went into a Verizon store to upgrade my phone to the new iPhone 8. I was told my bill would only go up $5 if I made the switch. So I did it. Now my bill is $35 more than what it was. I called them to ask why and all they can tell me is that I had a promo on my old phone and don’t have one on this one. That’s why it went up. I asked why I wasn’t told this before I switched? They said they don’t know. Of course there’s nothing they can do about it and now I’m stuck with a big phone bill because I was lied to. Thanks Verizon!

Verizon Switch was a total scam! I cancelled my service from another carrier, because Verizon had a deal in early 2017 where I paid $35 per line & would receive $600 in gift cards to pay off my old carrier. I bought it hook, line, & sinker. It was never told to me until 10 months of trying to get those gift cards that you receive one or the other. Not both. So I left the other carrier. Had to pay them off. Now am saving $9 per month (Woopie). And also don't get unlimited data anymore. I'm very disappointed in that company. Don't intend to stay around. Shame on Verizon.

Recently experienced a plethora of problems Verizon bestowed upon my family and have just been pushed over on edge to inform others on it. Last January I purchased my iPhone 7 and paid for it all UPFRONT. Verizon charged me monthly for the phone (an ADDITIONAL $1000) because they could not find my original receipt. I spent days on the phone, visiting various Verizon stores, and eventually retrieved the receipt FOR them. Just as I thought that problem was nearing a resolution, another problem came my way. A brand new iPhone 8 showed up at my doorstep! In the middle of Midterms week, I spent 5 hours in just 1 Verizon store on my day off.

After HORRENDOUS service from switching our business number to them, we are still going through over 2+ months of Verizon not releasing our phone number for us to use a more reliable provider. Tech "support" says that the OneTalk phone number is not able to be transferred. STAY AWAY.

We decided to switch from T-Mobile to Verizon because of the coverage and an employee discount through my wife’s employer. We were charged a set up fee when our phones weren’t set up because the girl working at the store didn’t know how to do her job. Then after it was too late to return the phones and cancel we found out the discount would not apply to the unlimited plan, another fact left out when signing up. I would have stayed with T-Mobile had I known how this experience would be, I would not recommend Verizon in the future. Very disappointed.

Verizon ran a 1 day only sale on New Years Day...a day when their customer service staff closed early and was not available to help consumers. Ok, so I'll go online. The deal was get a Samsung 8 AND a galaxy tablet E for $18/mo. I wasn't going to upgrade but I thought that was a great deal so I went online, signed into my account, went to shop and clicked on the promo. It brought me to the phone to choose then brought me to checkout... no mention of the tablet which I thought was strange but I figured it was a buy one get one so I figured it was just bundled, especially since I clicked on the special icon which you would think would prompt you to whatever needed to get done to get that special. Finished the transaction and paid.

I bought a mobile hotspot device at the end of 2011 while living in Rochester, NY. I only used it for a couple months and then quit when it cost too much for limited data use. I had not used it since 2012. I was being billed automatically from my checking account but did not realize that they were still charging me for the next five years. I had Verizon good for a couple years after moving back to Virginia Beach in 2012. Then they started disconnecting my service for 4 months in a row despite my paying by autopay. When I tried to pay online my account showed zero balance owed. Yet they kept disconnecting and sending me collection letters. I switched to Cox and then found that I was still being billed for Verizon services. I blocked their charges and they reported me to the credit agencies. I went from a credit score of 835 to 647 now because of Verizon. I have sent letters to the credit collectors to no avail.

As a Verizon customer for the past 2 1/2 years, I can honestly say my customer service experiences with them have varied greatly, from detestable incompetence to some of the nicest people in the business. My most recent experiences have included dealing with an awesome rep who got me a discount based on my job (city government) and a perfectly-mannered live chat rep who handled my issues quickly and kindly.

My texts are constantly failing to send. Also text photos. I periodically get a voicemail & my phone never rings. Pretty pathetic. The two most basic services call processing & text messaging are too much for Verizon. I have no idea what they base their ‘reliable network’ claims from because it totally unreliable.

I finally decided to get myself a new phone and finally get on my own service plan after years of being on a family plan. I chose Verizon because I have had their service since 1999 and wanted to stay loyal. In October of 2017 I went to the Verizon store here, and should’ve known from first impression not to stay. I don’t wear formal wear, but I work construction as a woman. I immediately was judged when I walked in. Many of the Verizon sales associates stared at me the entire time I was in their store. No one greeted me, I had to go and interrupt their weekend plans convo to ask for someone to help me. It wasn’t busy, but they finally input my name in the computer and was told someone would be with me shortly.

I can no longer upgrade a phone. The plans and fees are now so expensive that I cannot afford it anymore. I purchase something in store to find out later that what I was told was a lie. Verizon is crooked and greedy. I am done with Verizon for good.

I bought my phone at Best Buy. I was told that if I signed up for auto-pay, it would reduce my payments by $5 each month. I signed up. Verified the discount with Verizon but discount not applied. Then Verizon told me that I had to sign up for paperless billing, so I did that. Verizon did not apply the discount; was told I had the wrong plan for the discount. Best Buy should be more informed on Verizon policies and Verizon certainly is not customer friendly since it took months to clarify the issue and they continue with false advertising on their services.

I unfortunately had to switch to Verizon Wireless due to where I live. They are the only phone carrier with service in Ocean Park, everyone else is roaming and very sketchy. While trying to get my "switch to Verizon" credit to pay my other phone carrier off all you get is a run around and when they finally do pay you, it isn't what was promised. They say that they are going to give you a "bill credit" instead of giving you the money to pay off your old carrier. Then when you call to find out why they send you to a line where no one ever picks up! I waited over 30 minutes and no one ever picked up the phone to resolve my problem.

Recently, my son passed away. He had a Verizon account but no estate. He was a veteran. Verizon was notified immediately after his death but continued to bill him until the death certificate was sent to them. His phone was purchased through a third party and paid in full. Unfortunately, I reset the phone before I removed his Google account so the anti-fraud protection was activated. So I contacted Samsung to see about getting it reset. They requested the receipt with some specific information OR proof of activation. The vendor that sold the phone has since gone out of business and Verizon has sent his final bill to collections and denies that they have any proof of activation for his phone. All I wanted to do is carry his phone in his memory. I have a Verizon account but not for long. Goodbye Verizon!

12/28/2017 after 6 attempts on an automated service which got disconnected each time and an hour and a half on hold I finally got the phone activated but not without different stories, different people coming online, different explanations or excuses. I was told by first gentleman that there was no longer a $45 plan so he would talk to customer service and change my plan to $40 and put $5 credit on my account. After a 20 minute hold he just checked in to say they were working on it... hold again... then came back to say all was ok. Just waiting for credit to get put on account. Hold again.

I went into a corporate store last week to replace my wireless headphone under warranty. The rep that I got, David told me they no longer stocked these. He tries to get me to upgrade to Bose and spend another $160. I left the store very disappointed with the service and attitude. I called the customer service number on my ride and talked to a very young lady, explained it and she said she was sending me another setout and I would have them by Friday. All seemed to be ok. Friday rolls around and I have nothing. Wednesday Dec28 I call again and get someone different. She was totally clueless. First she couldn't find my history of the other 2 transactions then she couldn't find the product. After about 45 minutes on the line she finally figured it and said she was shipping me a new device. I asked to verify what it is and she said, "I don't know". I asked her how she could ship something if she didn't know what it is she's shipping.

The Verizon switch program is a scam. It's worded in such a way they make you believe you are getting a deal. But it's deceitful. I do believe that's this matter should be investigated by the BBB or FCC. Beware of the scam!

I purchased 2 Samsung 8 phones in April 2017 with Verizon store: 2720 N Salisbury Blvd, Salisbury, MD 21801. I was promised 2 Virtual Reality screens and a trade in on my current phone to lower the price. Nothing came through. Dozens of phone calls later...and the only thing I have are the 2 phones that I am making full monthly payments on. They do not honor their promises. I have been with them for 7 years and can't wait to switch my family plan!!! Do you hear me now Verizon.

I am a long time, multidevice, Verizon customer. Within a span of one week, all 4 products that I purchased from Verizon, at the same time, either stopped functioning or had serious problems. Henry Ford built an empire built on this business practice. It's called planned obsolescence. I have a Samsung Galaxy 6 using an Android OSS. A forced update wiped out all my pictures, recordings, and texts and now the phone's home button doesn't work. When I spoke with the Verizon representative at the Wireless Retailer, he told me that it wasn't Verizon's fault. He said it was either Samsung's fault or the Android OSS that caused the error. He also sold me at the same time. I bought my Samsung Galaxy 6; a wall charger, a car charger, and a 4G LTE tablet.

Worst Company ever. Purchased a wireless plan and a wireless internet plan. Could not connect with the wireless out in the country or in town. Took it back and they refused to do anything. Salespeople very rude and belligerent. After an hour and a half I got up and left the internet device on their desk and started to leave when they began demanding I take it with me or would throw it in the parking lot. Manager physically forced my wife out of the store. She is 74 years old. I went out after her to see if she was hurt and had the smart ** little ** bring the device out and lay it in the parking lot and leave. I have called numerous times to Verizon and finally got a Supervisor who told me all was straightened out and I could return the device at no charge or a cancelation fee. Did so.

I just started service with Verizon on 12/20/17, bring over my iPhone 7 plus. I decided to upgrade to the iPhone 8, the smaller version. I ordered the iPhone 8 on 12/24/17 through Verizon's website. Today I checked online to see my order is still in processing. I first went on their chat line and the rep couldn't find my order. I then placed a call to their customer service department. The rep also told me she couldn't locate the order, even though I had my confirmation e-mail from them. Since she couldn't find the order she said she could re-process the order and have it overnighted to me via FedEx. I agreed. As she tried to process this order, she said the system wouldn't allow her in to re-order the iPhone 8.

I do not have accounts with Verizon, but got bills from them. Hard to get a rep. I got another email saying I ordered something that I never did.

I have had the most frustrating experience with Verizon since I started using them as my internet provider in June. My problems began with their wait times on the phone. I was on hold for two hours before I ever spoke with a rep. They concluded I needed someone to come out to the house. The second time I needed service at the house, the guy didn't show up. I got no explanation for this and the internet problems persisted. By the end of the week, I had spent 12 hours on hold and there was no explanation for why my internet wasn't working.

I've have prepaid service since 2012 with 2 locked devices and my new unlocked smartphone. Recently I bumped up my plan to get as much data allowed while occasionally using hotspot capabilities. Their so called unlimited data plan won't allow hotspot. I pay an extra $20 for 3 gigabytes, fine. Then I realize they deduct from the plan's allotment first once the cycle renews with carry-over data. Therefore that extra money paid towards the monthly data boost (they deny purchasing more than one per cycle) becomes in danger of being confiscated if you have not used all of it before the expiration date. Why don't they deduct from that paid for data boost first before the carry-over of the plan's allotment? It's to soak up more profits... Unfairly... Without awarding the credit for the unused paid data boost amount.

Had shoddy service with my existing Google Fi so I called Paul at Verizon. He'll gladly sell you a 1k phone whose GPS can't get you to an airport in Savannah Georgia or wifi on a Delta flight. Call him at ** for "excellent" sales with crappy service!!

I switched from tablet to phone. Specifically asked what the monthly access would be. I was told it would be same as tablet $20. When I got the bill it was $40. When I called they said it was because my tablet contract was not over. I wouId not have switched had I known this. Also my husband's phone is $40 because we prepaid for his phone, though when advertising they don't say pay for your phone but your monthly access will be more so you really are making payments on your phone. Verizon is sneaky, deceitful and customer service is either unknowledgeable or they lie. Very unhappy.

I've been with all the phone companies, am currently basically locked in with Verizon because they got me financed for a phone that meets my needs/wants. That said, I am paying, without counting the phone payments - so for service alone, over twice what I paid MetroPCS. So I figured the service would at least be on the same level, right? No. The slow data, which is most of what I use, is so far much slower than the MetroPCS unlimited free 3G. Combine that with the baffling, incomprehensible format they use in itemizing your bill, and the confusing automated changes to your billing, and it gets really annoying.

When I log on to make sure the hotspot is working it says I will have to log in. I am on my daughter's account and I couldn't get through to all 7 representatives. This is a Verizon problem not a computer. They tried to blame everything but Verizon. I started the phone call at 1:45 and didn't get off until 4:00. Finally gave up. The problem was never corrected. Unbelievable that a company is so badly run. I had to give my name, phone #, account info, the name of my daughter and the password on the back of hotspot to ALL 7 reps and still not corrected. My daughter owns a business. I had to interrupt a meeting during this mess. We are all not happy. Don't make Verizon your phone provider.

Verizon is the only service that halfway connects in our area. All the towers are Verizon controlled, so you are pretty much forced to use them. Their prices are high for the horrible 1 bar signal you get and their customer service is HORRIBLE! It takes an act of Congress to get a refund on a line they gave you that you didn’t ask for! They charged me for a new phone for three months when all I ordered was a SIM card. Terrible company with crooked practices!

I was up for a new phone because my old cell (Samsung 4) by Verizon was over 2 years old and had literally ceased functioning (unable to charge or hold even a tiny charge before shutting down). I had a tight budget to no income...so I explained I needed something to fit my budget; the gentleman in the Virginia Beach, Va office was kind, however he showed me a phone that seemed reasonably affordable ($168.00 Galaxy J3 Eclipse) but he apparently fail to disclose that they had "prepaid" phone programs. I just learned last week while on the phone with a rep about my bill that they have prepaid programs at $40, $60, and $80...with more gigs than what I'm paying on my 2 gig acct at $78.00 monthly.

Spoke with online agent and offered a great deal for 2 new iPhone 8 256gb. I accepted the deal and asked to move forward. I was advised that I needed to call the customer service number to complete the order. Once I got on the phone with an agent I was told, "Sorry the online agent lied to you. This is not the correct promotion. You need to also do this, this, and this" making the once great deal not so great anymore. I then spoke with several unapologetic agents that could care less that a loyal long term customer was lied to and didn't want to do anything about except charge me the ridiculous extra amount. Was told there was no other manager to help me. That I had to wait 24 to 48 hours to get a return call after already being on the phone for over an hour. They will be losing a customer and I hope that this chat shows other people that Verizon is crap with crap customer care!!!

I’ve been with Verizon since I was in 4th grade. I’ve had the same number since then. I am constantly displeased with them. It’s issue after issue. Their customer service call center is the absolute worst. You cannot be on the phone for less than an hour if you call there. Each employee tells you something different. They say they’re making changes to your account and then don’t.

Hi. I am writing this review because I was sent a email Verizon wireless was cancelling my old Unlimited account. I was with Verizon since I was 18 years old. (I was 32 when Verizon sent me the email.) I had a unlimited account since smartphones came out. Last year Verizon sent me a email they were cancelling me if I didnt upgrade my account to one of their limited data plans. It was about the same time AT&T offered a new unlimited plan. I already had DirecTV and bundling both ended up saving me money. Reason I am writing this review now is because I keep seeing their advertisements and I haven't shared how they treated me as a long time customer (who always paid them on time) and the way customer service treated me when I contacted them about the email.

I have never seen a company who treats its customers in such an audacious manner. Almost 6 months ago I changed my service to Verizon - what a mistake. A few days ago, one of the phone broke (cannot charge it and it is not the cord). Yesterday I called the tech support and they told me they will send a replacement because it was still on warranty). Paid for the faster service, and surprise, when I got the phone today did not have the battery, nor the back cover. I took the battery from the old phone, plugged in but it did not work. When I called them back they told me that the battery is not covered by the warranty(?) and they will have to contact LG for me. Instead they transferred my call to LG and left me to fend for myself! Long story short, LG requires that you send them the faulty battery and then wait another 2 weeks to get a new one. I said, "Forget it."

I had an account for over 14 years with Verizon Wireless. We moved to the country about a year ago and could not make any calls on either of our 2 phones. After many calls to Verizon we paid $140.00 to cancel one contract and go to another service that worked well and much cheaper. We rode out the other contract then changed the other phone to the new service. I received a bill last month for the full month's billing.

My husband and I had our account with Alltel. Verizon purchased Alltel in our area. Alltel had us paying a month in advance. Verizon has not honored that prepayment to Alltel and claims they bill for the currently and not a month in advance. So glad I am no longer with them.

I have been a customer of Verizon for seven years. I have never missed or been late with a payment. I have paid off numerous devices. I have multiple lines. I'm pretty much the ideal customer. I had an issue with a phone I purchased from them, took it into the local store, they checked it out, said to send it in and Verizon would replace it for free. The phone was in perfect condition when it left my house. Then about a week later I notice my bill is almost 800 dollars!! They said there was a small crack on the phone screen so I was charged nearly 400 dollars for a damaged device. They wanted to hear nothing of the fact that it was just fine when I sent it to them and two associates actually went as far as to tell me I was lying.

I have on countless times gone into the store with the product that I had received and after less than a month my two tablets never worked again. Verizon didn't care. I gave them back and I'm still being charged every damn month for the past couple years for the same device. I've been told over and over and over I wasn't going to be charged and I was going to get my money back on top of that. This is the worst signal ever. I do lucky to be able to get through to 911! They really don't care about their customers. They're ripping me off pricing way too much for what so I can text the world and can never connect with a call or do anything online without watching it slowly try to load?

I have been a loyal Verizon customer for more than a decade, but the latest transaction I had with them was awful and inexcusable. They are currently offering a "sale" of $300 off a new Google Pixel phone, so I went ahead and ordered the new phone since I was eligible for an upgrade and it seemed like a good deal. I added the phone to my cart where it showed that the phone was $300 off, I went to check out where the phone appeared to be $300 off, and completed my order where it also appeared that the phone was $300 off.

I canceled my service due to very poor internet service after upgrading to the unlimited plan. The unlimited plan was recommended by customer service after I was running into their safety plan to keep from being overcharged. After I cancelled I received a bill stating that I would have to pay for the last month of service twice. I contacted customer service and they kept me on the phone for over an hour and finally said they were going to send the charge to the escalation team for correction. I then received another bill for the charges. I called back and was belittled for not understanding why they were charging me twice for the same service period. I was with them as a customer for 8 years. I hope never again to have this level of disrespect and mistreatment. Run and don't even consider their claim to be the best.

This is my 3rd Moto android phone since Feb. Now it is not working again! I pay over 275 bucks a month for 2 phones that we are constantly having problems with and are unable to even use. Our internet service is horrible unlimited doesn't mean unlimited it means limited to what Verizon feels is normal use. So after 4 days our service is constantly reloading, like every 2 minutes. The store customer service people are above rude and will sell you things you don't need or can't use. When you call customer support they lie to you and only tell you what they want you to hear. I use to love Verizon but now I absolutely hate it and going elsewhere for service. I would not recommend Verizon to ANYONE!!!

I have Verizon cell phone service, including unlimited data. I pay as much as 4 times more for the privilege of having "the best" coverage in the US. When I couldn't afford both home internet and my cell phone bill, I stopped the home service. I, mistakenly, thought that I could rely on Verizon to fill the void. Once I lost home WiFi, my calls at home dropped constantly. Internet service was so slow, it was basically useless. Service was so bad that I had to sit outside on the porch to speak with VERIZON support people. After many phone calls over a month's time, I got to a rep, who told me that my Internet connections were unreliable because Verizon throttles my Internet connection.

I'm a fairly new Verizon customer and I use the prepaid phone plans. They warn you of insane snail data speeds after your data runs out. I tried to pay my next bill ahead of schedule and they won't allow it to renew until the fixed date?! I see the tactics behind that as they hope you won't be able to stand the snail speed data and purchase more data. Also, some areas I will have full bars or good 4G and the data is slower than cold molasses. That's a waste of your hard earned money! I called them about this and asked if they could credit to me some data due to the slow speed which was draining my data and they said, "Sorry we can't do that," it's not that they can't, it is because they don't want to. Poor customer service and data services. I will switch to someone else soon after researching.

I have been with Verizon for years. Their customer service stinks. I have been trying to get a call back from a member of management for months and nobody returns my calls. Regarding issues to billing. Today I spent 3 hours on the phone trying to get help. Finally in the last 1/2 hour of my calling them I get a small resolution to my problem. I have had 2 accounts with them over the past 4 years totaling 13 phones. I am down to 5 because I keep telling the people on my lines how horrible customer service is and the way I've been treated. I have 2 lines now paid off from the payment program and 3 will be paid off soon, In fact I just dropped 2 more lines with them. I don't recommend them at all. They DO NOT Pride THEMSELVES IN CUSTOMER SERVICE. You have to call 19 times in one day to get your problem resolved. They are rude and tell you one thing and do another.

On Nov the 25th of this present month of November I placed an order over the phone for a few phone line with Verizon, after a lengthy process the lines were approved but I was referred to this store to pick up the phones, very rude managers and employees! One thing led to another and the process was taking too long, so I went with another company and got my phones no problem. The problem started when I tried to get my money back, they had charged me $280.00 for taxes without the lines being approved yet. When I called Verizon to get the money back that's when the nightmare started, the first person that I spoke to said that the order was cancelled and that I would get the money in 72 hours. I even got an email stating the same thing.

Spoke today with Ron ** (top supervisor at Verizon Wireless) and he refused to pay us for cell phone insurance we had been charged for many months (even though we had not signed up for it) because we requested the refund too late. He then took it to a personal level and thought it was appropriate to say things like "I mean who takes more than 6 mos. to dispute a bill"). So needless to say we were not refunded a dollar and were treated like complete ** after being with Verizon for over a decade. Eventually this company will go down and Mr. Ron ** will be miserable and unemployed.

Now most of us know the level of customer service that we get from these cell providers, and most of us are not happy, and if you are like me, and went from one provider to another to gain satisfaction from the money we spend every month, there is still an issue. Now for my story about Verizon. I have been a customer of every contract cell provider there is. My final option was Verizon. I left AT&T for Verizon, a poor choice on my part. I don't mind paying good money for great customer service and that is what I got from AT&T but the phones was an issue.

I have been a customer for over 15 yrs and I've never have had a positive experience with them. EVER!! For instance right now I am paying on an LG G5 and I still have a 133 dollars left to pay it off but it's my 5th phone and now this one is worse than all the others. Dying at 24 percent battery with 2 different battery and my service always stinks for me but everyone else is fine. I just got off the phone with them and they are no help once again. All they try to keep doing to me is trying to talk me into paying the rest of this phone off and go back and buy a new phone for what 650 plus dollars I don't have. Won't even help me at all. O yeah and they told me to call LG. Trying to pawn me off on someone else. It is really sad that a multi billion dollar company has the right to treat people like dirt. It's just not right.

Over the last month I have spent many hours on the phone with Verizon to accomplish the simplest of tasks. The first was to switch off of a family plan and the second was to upgrade my data plan. The issues are far deeper than the customer facing aspect of the business. Each agent I spoke with was been as helpful as they can be. The problem lies at the heart of Verizon and it's clear that the executive team has put little consideration into the effect it has on their customers.

Wife opened a new account to get my son a phone for Christmas. All was good. They pulled 197.00 from my card immediately. Wife gets an email from their fraud to verify her identity. This takes several hours and several calls with her being put on hold and then hung up on. She finally verifies her identity. Then it says processing for 3 more days. Then she gets an email saying the order was cancelled. I call to see why and ask for a refund. They said they have no idea why it was cancelled and that it was a computer glitch. Now I'm still waiting on a refund (5 days). NEVER had so many problems trying to give someone our business. I had 4 other lines I was going to switch and will not even consider it now.

Last Thanksgiving, I bought two iPhone 7s with the free iPhone 6 trade in deal. I called Verizon service/trade in at that time, they told me I don't have to pay off the phone, just send the old phone back. I returned two phones to Verizon. Until now, I still didn't money from them. Now I was told I have to pay the phone myself. If they let me know from the beginning, I can return the phone. Now it's too late.

Unfortunately in our area we have only two very-very bad companies that provide internet services - Comcast and Verizon. Both of them care less about customers need, both lie about internet speed, both have very low educated technical support, both not having normal customer service available in reasonable response time and etc. When I got fed up with one them I’m switching to another one or find exactly the same problems. Currently I am with Verizon and even simple operation to pay my bill to them took several hours and no success.

I have been with Verizon for 14 + years and went to the store today to upgrade my iPhone 6 to iPhone 7 for an advertised deal they posted on their website and had also in the store. After a 30-minute wait we were able to talk to a sales representative who told us there were no more iPhone 7's in their CA warehouse but could go online and order it since the deals are the same. When we proceeded to do this the online representative stated there were no deals on the iPhone 7. The time between the store visit and online interaction 20 minutes. This was a great waste of time and energy and I am saddened to see that my favorite wireless company is nothing but a fraud.

On November 6, 2017 I order online an iPhone 8 to be picked up at a local Verizon store. Less than 30 minutes later I contacted them to change my order to the 8 plus. I was not aware that the camera is better in the 8 plus. The CSR rep told me she was able to stop and cancel the original order however an hour later Verizon took $184.11 from my account (94.98 was to finish paying off the 6S I previously had, then there was a $30 upgrade charge and the rest was taxes). They also took $144.85 for the iPhone 8 that was canceled.

I use to think Verizon was the best. But they proved to me over the course of 2 years that that is not so. I own a LG 4 smartphone thru Verizon Wireless and have had nothing but problems with this phone and their crappy network. This is phone number 6 and is less than 2 months old and people complain to me that I sound muffled and I'm breaking up, constantly dropping calls and bad reception anywhere I am. I'm still under a contract and they can't help me. All they do is send me is another refurbished junk phone that works for a couple of weeks and ends up doing the same old thing. I am definitely Shopping around come January 2018.

Verizon. My recent experience with Verizon's customer service was terrible. My mother has been a customer of Verizon for 15 years... She lost her cell phone. She is 86 years old and because she couldn't remember her PIN number we were unable to get any information on the landline. I tried to no avail to pay the balance and cancel the service. I had to take my mother to the store to identify her and her account. This was a very upsetting situation for her. The service representative on the phone said if I, the daughter, wanted to get any information I would have to get power of attorney. Imagine!!! To get cell phone information. If the sales team at the store had not been so helpful I would have left Verizon altogether. I am now a contact and can make decisions for her and her phone. Shame on Verizon and terrible customer service, seniors need to be respected too!

I've been with Verizon for years and it gets worse and worse each year. My phone data is extremely slow. Verizon Fios is no good either. It's no point in having a phone with a 4G connection. They also throttle data usage. The amount of data they suggest I use is way more than when I was back in high school on my phone 24/7/365. I work a full time job now and barely even use my phone and it's a least 10GB/month. And I have Wi-Fi. Avoid. Also, when you post bad reviews on their website they erase them.

An employee of ours had a stroke in May 2017 and unfortunately lost all mental capabilities. The employee had a prepaid phone on automatic withdrawal from the business account. Since May, (7 months) I, the officer manager, have called in to get the account cancelled. In May and October supervisors verified the account would be cancelled and they continue to charge our account despite confirming they cancelled in 7 months ago. They are unwilling to refund over $230.00 in funds that are owed to our company due their company's errors. I will never deal with Verizon again. I spent over 7 hours disputing these charges. DO NOT PURCHASE FROM THEM!!!

I ordered some equipment from the local Verizon store and they agreed to ship it to the house. The product was not received and the store said tough luck. That's not their problem. Go talk to the post office. The post office says as it was shipped first class mail. They can not do anything. My mistake for dealing with Verizon who makes it impossible to contact anyone in management.

My husband spoke with the Verizon representative 3 months ago. He requested a high speed Internet for $75 every month and for 3 years (for dial up 7 megabits) not high speed. First month we paid $145. Yesterday I received the bill for $195. I called them and they don’t know what happened. And they wondering why is $195 for one month. Just for internet and 1 phone line. Nobody responded me what should I do, so I’m going to deactivate my account and I never recommend Verizon Wireless to anyone!

The Verizon Go Unlimited plan is not what I expected. Hours after I changed my plan on my online account, my iPhone and my wife’s phone restarted telling me that something was changed, carrier settings maybe? Whatever the case was our download speed has been below 1 GBS 90% of the time. I have Open Signal speed test data to back up what I’m saying. I have to be honest and say that there were a few times that we had 11 GBS download speed for a few minutes and at other times we had between 2 and 3 GB speed. I would run to try and get our iPhones updated while the speed was fast but it didn’t last long and iTunes would error out because of slow or nonexistent data download.

Latest experience dealing with them has been less than warm and fuzzy. Trying to purchase new phone, customer service was less than concerned with many of my concerns. There are no discounts (hardly) for loyal customers (20+ years) and couldn't care less if I left happy or not. Their prices are seemingly more than other carriers too, with only reason being is you have to pay for our good service.

There's no better word to describe Verizon honestly. They treat my plan terribly, their customer service is abysmal, but worst of all is they can't seem to keep their disgusting grubby hands out of my internet. I already pay far too much for a phone plan and they've taken over and gutted some of my favorite social media websites, and now through funneling lobby money to Ajit Pai (pronounced a ** pie) they're going to try and make me pay per website I use. This company is monstrously terrible and should be gutted for the monopoly it is.

The sales associate offered a "free" hotspot wireless device that I was "eligible" for with my upgrade to a new iPhone. After repeatedly asking if this was going to increase my monthly bill he assured me it would not. What I was actually signing up for was a $20 a month charge for 2 years! After speaking with Verizon customer service, including a supervisor, they did absolutely nothing. Very slick/deceptive selling technique.

After 7 months of Verizon saying we will fix the service and paying my bill for those months I shut the service down. Now Verizon sends me a bill for 587 dollars cancellation fee. Why should one pay to be lied to by Verizon. Their unlimited package is a joke and ripping the people off. I do not know anywhere you have to pay for something you don’t receive. Someone needs to investigate their ways.

I have tried other wireless companies but Verizon is the best for reliable and good customer service and overall price and quality of products offered. They are very professional.

Long time business account, about 20 yrs now. No more, [do] to the last experience with upgrading to a new iPhone. On 10-12-2017 I went to Verizon for a new phone/plan. I went with the 7+. I explained to the associate helping me (Nicole **) that my laptop had recently died and my phone had not been backed up to iTunes. She explained to me that iTunes wasn't necessary and that the update/transfer could be done with the iCloud. She proceeded to transfer the information from my old phone to the iCloud. After a few minutes the phone notified her that I needed to purchase additional iCloud storage which I did. After a short time she said it was done uploading and started downloading to the new phone. She explained to me that it would take a while for all my pictures to load to my new phone. I traded in my old phone and left with my new one.

I was a US Cell customer for years. Decided with my wife maybe we should switch Verizon Wireless. BIGGEST MISTAKE EVER!! I went into the store a town 15 miles south of us. I explained to the Verizon sales rep that where I'm a service connected disabled veteran. I needed to have reliable cell phone coverage. I asked her 3 or 4 times if a certain area was covered as we travel these area often. She assured me on 3 or 4 times I asked that there was service. Also, we would have no worries. Well, was I ever wrong to believe her.

After 4 1/2 months of dealing with the promotions department of Verizon Wireless on the switch back to Verizon, I have been informed that my request was not done in a timely manner. However, it was Verizon that did not make notes or efforts to move the process along. Since August, I have spent at least 6 hours of my time on the phone and providing all documentation they have requested to find out this morning that it will take more time to decide if I qualify for the promotion.

I am on my 3rd cell phone replacement with Verizon, instead of giving me another model, I always have to get a new one which ends up having the same issues... It gets really hot just sitting there on the table, not even being used. It makes a clicking sound while sitting by itself that sounds exactly like it is taking a photo. Verizon is swift about replacing it (3 times now), but won't allow any compensation for getting a different model. Plus I was told Best Buy that the phone was on sale, and could pay off at $20 a month on Verizon bill. Instead of putting the sale price I didn't know they put the before sale price at over $500 for this phone, and no one at Verizon or Best Buy would help rectify this.

Verizon add all kinds of fees, and why is it other companies can offer unlimited data texts and calls at cheap prices? Verizon always use the excuse they have better towers.... That's just a cover up. Why all the fees?

Verizon is one of the most costly carriers around. They advertise 40.00 for unlimited talk, text. and data. That’s not true. They charge me 80.00 for the plan another 40.00 for the phone and all the other fees are outrageous. I’m stuck in a 2 year contract but as soon as its paid I will be going to another provider. I also have their Fios service which is more expensive than a new car payment. The 250.00 Visa card they give you to take the service is a joke too. It’s supposed to be used in any store you want but ends up you can only use it in a Verizon wireless store. The card was for me taking the home service but as soon as they seen I had a separate wireless account they switched it up with an alternative excuse and could only be used for their products so they’re not giving you anything. If you read the reviews you will see so many complaints it will make your head spin. The gift card scam is the biggest complaint.

Have been a Verizon customer for a very long time, always good service even living in the country. Customer support and tech people have always come through as well. I use phone as hotspot for internet, that works for us as we are rural.

After dealing with tech support it was determined my phone was broke. (Bad Battery) They used my insurance and shipped me a certified used phone. which was broken. This phone was determined to be broken after wasting 8 hours of my time dealing with Verizon. I then was offered another used phone. Let it be known. Last year I had an issue with a phone and had three certified phones sent to me and I spent 200.00 and got a new phone After telling customer service I will take my business to another provider.

Verizon promised to actually take money out of my account. I am on SSDI but they still charge me double every month. Bill date changes. When trying to talk to customer service they are very abusive and uncaring. Not worth even staying with them.

I subscribed to Verizon, switching from another major provider, due to comments by other Verizon users in this area and reportedly great service. However, it became apparent rather quickly that the service is poor, and despite attempts with local Verizon office and by phone with Verizon rep, it could not be corrected or improved. Irony of whole thing is that a coworker in same office gets excellent service. I'm a veteran and was never offered any discount. Overall, very disappointing and I DO NOT recommend Verizon to anyone.

I asked about wireless internet service and was provided with a Jetpack at a great price. I have great Verizon service and love my Jetpack. It is reliable and portable but would like to have a larger data plan. However, I have been able to use it and have better overall results than most of my friends and family.

I was eligible for phone upgrade when I bought the iPhone X on Oct 27. I had an iPhone 6 Plus and there were 2 promotions I was offered at Verizon: Option 1. Estimated trade-in credit value of $300 if I keep my existing plan of 5GB. Option 2. Estimated trade-in credit value of $300 if I upgrade my plan to unlimited plan. I went with Option 1. Later the customer rep on phone and in store told me that I only qualified for Option 1 which is a trade-in value of $165. I shown in the store the screenshots prints of the 2 options but they said that estimated trade-in credit value of $300 is an estimate and they can't offer it.

I recently switched from AT&T to Verizon. What a disappointment. We upgraded to the new iPhone 8+. The service is EXCEPTIONALLY SLOW when out and about. I am now trying to cancel my agreement with them. Sitting in front of Michaels in Surprise, it can take anywhere from 3 to 5 minutes to access Instagram, Twitter, or just the internet in general. When I was with AT&T it was virtually instantaneous! Be very careful before switching. They have absolutely no interest in providing good customer service.

I travel in sales, and find that my calls are rarely dropped. My local store goes above and beyond expectations. Great coverage and my Verizon store has outstanding customer service.

Verizon has been our mobile phone since 1994 when I first became a night nurse!!! 23 years and still going strong!!! Whenever we call if we want we are able to contact a rep right away. Never have ever thought about switching.

Although I suggest Verizon service as best for connectivity and reliability, their support is abysmal. An iPhone on my account kept dropping off WiFi causing me to purchase a "boost" to keep my account below data coverage. Strangely enough, this happened within same month I paid off my phone. Sometimes I wonder if data has been manipulated. Verizon salesperson suggested phone is getting old and not much can be done. Suggested new phone. Shocker! A new phone that cost $10 more a month than what is offered on website. They did mention going to Apple store as an option. Thankfully Apple store/support was choice. Issue was corrected by tech over phone after connecting phone to internet.

I signed up for Verizon in store with Steve and surrendered my two iPhones to Verizon and they didn't say anything that I would have to use it at Verizon only. I was told I would receive it in the mail after Oct 31st since the account has to be in good standing for 45 days. Well I received it in a email on Sept 16th. So I called the 611 and they said I could go to the store to cash it out and I waste my time and embarrassment because they said no. So I call again and talk to Samuel and he said I would be able to receive a check in the mail in 3-5 business days. Well guess what NOPE! So I got online and chatted with Jamie and she also promised that I would receive it overnight that I would have to call the financial dept to authorize it because of the fraud. Well Nov 18th I called to authorize it to be told I can't do that either.

Once again, lied to and cheated by a company I've done business with for 15 years. I was quoted a price that my bill would be with the purchase of a new device. I was told that with a credit applied to my bill that an increase of only $7 a month would occur. I even asked the Verizon representative to make a notation on my account that I questioned the validity of the quote and was continually assured it was correct...immediately thereafter my bill went up nearly $40. When I called to complain I was told that it was an estimated quote and that I should have relied on my own equations of the increase... Despite that I did and was assured that "credits" balanced it all back out.

Since the last hurricane the towers must have been damaged because since then the service has dropped tremendously. It use to be great though.

I transferred companies because Verizon had no service wear. I was deploying just before I left the States right after my new phone was activated. My Verizon account was deactivated along with any way to pay them their final bill unless I went into a store and I was not able to do that. I spoke with them and they said that the bill would be suspended till I got back and would not go to collections. I am still overseas and got a call from a collection agency over the account. I called Verizon and they said no notes of an agreement was made note of and there is nothing that they can do for me and I will have to pay the whole amount along with the collection fee and it is collection reporting so it feels like revenge on a deployed service member for cancelling service.

Have been with Verizon over 15 yrs. Recently purchased a portable modem which worked great the first month. Ever since then service has gone downhill. We hardly use it and get messages that we have reached our limit within the first 10 days of our billing cycle. Signal is slow and our phones have gotten slower yet the price continues to rise. If they can't support that many devices in the network then they shouldn't offer the service. We are currently researching new networks and are seeking new routes. I would not recommend this company.

I have been a Verizon customer for more than 25 years and never had any major issues. When I have had issues they have been resolved quickly. The staff has been knowledgeable and friendly. I have never gotten a foreign speaking individual that I could not understand.

I am so disappointed with how Verizon is treating me as a loyal customer. To think I left my previous carrier for them. Not only am I paying them double now but I'm paying double for nothing. 3 months ago me and my wife got robbed and part of this robbery was our 2 cell phone devices we have financed with Verizon. After the robbery I purchased the same phones online for 20% the cost Verizon was charging me. That's 200 each! I'm paying them over 1000 each! Besides that not a huge deal to me but really gets me is now my devices are acting up and I need new phones. I kindly call them and ask for help to get me into new phones and they want me to pay $954 and then refinance new devices. ARE YOU KIDDING ME? I've been loyal to you guys. You can't work out some type of deal with me like maybe add the current balance to a new balance and just get me new phones and extend our contract another 2 years. I mean I don't understand.

Verizon has been very good to me. I have been with them for 10 years. They value their customers. I travel all over the United States, I have never had a problem with their signal. I highly recommend them.

I had a Verizon prepaid nationwide plan. Turned out it was only nationwide if you were someplace Verizon has towers, otherwise I couldn't make a call without incurring a roaming fee of several dollars per minute. They don't tell you this until you complain about not being able to complete a call.

I have tried several different companies, & I have been using Verizon for a while now. This company has the coverage they promise but their prices are outrageous compared to the others and are getting hard to deal with.

The service is ok and time to correct issues well is poor but being on them they have step up. I like the mobile phone. They're really great. I like the galaxy 7s and I plan to own the 8s.

Customer service call center is really easy to work with. Brick and mortar stores not so much. Wait times are ridiculous; the store will have 4-5 representatives, perhaps three will be with customers while at least 2-7 customers are waiting for help. I've left the store numerous times for lack of assistance and I was the first in line.

They charge too much for what they offer. We've been their customer over 20 years & never have they offered any discounts, etc. Their customer service takes approx 2 hours per person. That's too long. I despise going into their store for I know I'll be there for HOURS!

My hubby had a glitch once. The phone started texting in Chinese. But during Irma did not lose any coverage while friends who had AT&T and US Cellular had trouble the whole time.

Verizon Wireless likes "nickel and diming" consumers. Always increasing fees, without any visible improvements. The few little things I watch certainly does not warrant the cost I have to incur. There should be some consideration for seniors.

Price a little high and have thought about switching carriers, but have stayed with Verizon because they provide excellent service. Rarely have interruptions, never had to deal with customer service.

Rates are too high for consumers and phone are too expensive. Way overpriced, Apple. When you go into stores it is hard to get someone to work with you. I need to look at more options.

Verizon people do not explain to you that when you purchase a new phone, that anything extra put on your 1st month's bill, also has to be paid when you pay the bill, very high bill to start with. They tell you that the company will help you and stretch it out over 2 to 3 months in small portions with your monthly bill. WRONG. This does not happen. They have some very rude, hateful staff working in the customer care office. I hate to call to ask them a question because If I do, and I get the arrogant hate people again, I will not be nice at all. I am a nice, caring person but I hate being lied to. Why are the phones so expensive? They aren't that high tech. Not like ones we purchased anyway.

I'm sure I do not need all the "things" I have in my phone. Between my wife and I we spend 160 to 170 dollars a month. We are retired on a fixed income and you are about to lose us as good paying, consistent customers.

It was easy to get set up, phone pkg and price were great. Anytime I have had a question, they are very patient and explain things so I can understand them.

Two years ago, after my wife had passed away, I had an existing fairly new contract on her Galaxy smartphone. Verizon understood my situation and simply required the return of her Galaxy and cancelled the contract with no penalty. Now that is considerate service.

I use 3 lines, home service and a notepad. You cannot beat the convenience of their home phone lines and portability. I like their service overall, but I find them to be very expensive.

They don't send you paper bills, they don't send you ebills, you have no idea what your balance is each month. After being Verizon's customer for more than 10 years, it's time for me to switch. The customer representative I talked to had a very bad attitude too. Instead of realizing how ridiculous it is that they don't send me bills in any format, she complains that I don't call them every month to find out about my bill.

I am terminating my very long term business wireless account with Verizon. I never never experienced such a level of deceit and outright disconcern for customers. Their representatives promised on TWO separate telephone conversations that my total bill with ALL fees, taxes, and made up charges would a specified amount and they billed me 50% more and started taking on fees and charges on top of that. I patiently endured many years of having to waste an hour of my time calling them when out of the blue my plan would change for no reason. This latest situation involved 4 separate calls and THREE HOURS on the phone.

I only stay with Verizon because I'M a truck driver and I go places where there's no service for most carriers. They change for everything and nothing to show appreciation to customers.

More used slows down - recently has become frustrating. It improves for short time after I call to say having problems. I have been almost a 20 year customer.

I have used 2 other providers and have had more trouble with service and customer service issue with both. Switched 7 Years ago and I am ecstatic with Verizon. Never a dropped call, never a nasty, I don't care attitude. Customer service was always pleasant and helpful. They go above and beyond to keep you connected and Happy.

VZ is much like its commercials... keeps you connected in most places, especially where others don't. However, it is clearly overpriced as it charges you exponentially for its reliability. Pricing is way too much compared to others. Another issue is it's billing dept... it rarely seems to know what is going on promotion-wise and even after receiving a promotion one has to watch the bill like a hawk to make sure it is reflected. All in all good cell service, however too pricey, and lax billing procedures.

No issues and I believe that is amazing today! Not so amazing, when in the real world, delivering to the customer what has been advertised is how it should be, without fail.

Dishonest customer service. I had a billing issue where an employee fraudulent set up a separate account with a phony address. After 12 hours over 3 trips to a Verizon office and promises to delete it I had to pay what I did not owe. Crooks!

Verizon's coverage is good, but it is nowhere near worth what they charge. I pay well over $300.00 per month for 3 lines. To make matters worse, when my son traveled outside the country for 26 days, they charged $10 per day for his line... $260.00!!! It's a huge rip-off!!! When we traveled to Europe 2 years ago, T-Mobile didn't charge us an extra penny. Big difference!

I have no good words for Verizon Wireless. When we went into their store, I always found their salespeople condescending and awful. I have always preferred T-Mobile, because their salespeople are always helpful and kind.

They are courteous & well informed. I get to speak to a person who is friendly and if they don't know the answer to any question I might have, they make sure they find the answer for me. Very few times have I had a phone issue problem that they couldn't solve.

During the major 3 day power outage, my Verizon phone was the only one that still worked. They have improved their service to cover areas we did not get service before. This allows me to worry less about my kids.

With Verizon, I get really good reception everywhere I go, I also like the easy way to pay, it only takes a minute and I'm good for a month. It's just the best company!

Only problem I have is home phone not dependable, and sometimes a weak signal for wifi. Sometimes our phones won't ring when some calls and we can't call out. We can't get a solution from Verizon but customer service has always been great.

This company provides good service but overcharges for it. They expect a ridiculous amount of money for a down payment to get a phone and or account with them if you do not have credit.