Verizon Wireless Reviews

As a Verizon customer for the past 2 1/2 years, I can honestly say my customer service experiences with them have varied greatly, from detestable incompetence to some of the nicest people in the business. My most recent experiences have included dealing with an awesome rep who got me a discount based on my job (city government) and a perfectly-mannered live chat rep who handled my issues quickly and kindly.

My texts are constantly failing to send. Also text photos. I periodically get a voicemail & my phone never rings. Pretty pathetic. The two most basic services call processing & text messaging are too much for Verizon. I have no idea what they base their ‘reliable network’ claims from because it totally unreliable.

I finally decided to get myself a new phone and finally get on my own service plan after years of being on a family plan. I chose Verizon because I have had their service since 1999 and wanted to stay loyal. In October of 2017 I went to the Verizon store here, and should’ve known from first impression not to stay. I don’t wear formal wear, but I work construction as a woman. I immediately was judged when I walked in. Many of the Verizon sales associates stared at me the entire time I was in their store. No one greeted me, I had to go and interrupt their weekend plans convo to ask for someone to help me. It wasn’t busy, but they finally input my name in the computer and was told someone would be with me shortly.

I can no longer upgrade a phone. The plans and fees are now so expensive that I cannot afford it anymore. I purchase something in store to find out later that what I was told was a lie. Verizon is crooked and greedy. I am done with Verizon for good.

I bought my phone at Best Buy. I was told that if I signed up for auto-pay, it would reduce my payments by $5 each month. I signed up. Verified the discount with Verizon but discount not applied. Then Verizon told me that I had to sign up for paperless billing, so I did that. Verizon did not apply the discount; was told I had the wrong plan for the discount. Best Buy should be more informed on Verizon policies and Verizon certainly is not customer friendly since it took months to clarify the issue and they continue with false advertising on their services.

I unfortunately had to switch to Verizon Wireless due to where I live. They are the only phone carrier with service in Ocean Park, everyone else is roaming and very sketchy. While trying to get my "switch to Verizon" credit to pay my other phone carrier off all you get is a run around and when they finally do pay you, it isn't what was promised. They say that they are going to give you a "bill credit" instead of giving you the money to pay off your old carrier. Then when you call to find out why they send you to a line where no one ever picks up! I waited over 30 minutes and no one ever picked up the phone to resolve my problem.

Recently, my son passed away. He had a Verizon account but no estate. He was a veteran. Verizon was notified immediately after his death but continued to bill him until the death certificate was sent to them. His phone was purchased through a third party and paid in full. Unfortunately, I reset the phone before I removed his Google account so the anti-fraud protection was activated. So I contacted Samsung to see about getting it reset. They requested the receipt with some specific information OR proof of activation. The vendor that sold the phone has since gone out of business and Verizon has sent his final bill to collections and denies that they have any proof of activation for his phone. All I wanted to do is carry his phone in his memory. I have a Verizon account but not for long. Goodbye Verizon!

12/28/2017 after 6 attempts on an automated service which got disconnected each time and an hour and a half on hold I finally got the phone activated but not without different stories, different people coming online, different explanations or excuses. I was told by first gentleman that there was no longer a $45 plan so he would talk to customer service and change my plan to $40 and put $5 credit on my account. After a 20 minute hold he just checked in to say they were working on it... hold again... then came back to say all was ok. Just waiting for credit to get put on account. Hold again.

I went into a corporate store last week to replace my wireless headphone under warranty. The rep that I got, David told me they no longer stocked these. He tries to get me to upgrade to Bose and spend another $160. I left the store very disappointed with the service and attitude. I called the customer service number on my ride and talked to a very young lady, explained it and she said she was sending me another setout and I would have them by Friday. All seemed to be ok. Friday rolls around and I have nothing. Wednesday Dec28 I call again and get someone different. She was totally clueless. First she couldn't find my history of the other 2 transactions then she couldn't find the product. After about 45 minutes on the line she finally figured it and said she was shipping me a new device. I asked to verify what it is and she said, "I don't know". I asked her how she could ship something if she didn't know what it is she's shipping.

The Verizon switch program is a scam. It's worded in such a way they make you believe you are getting a deal. But it's deceitful. I do believe that's this matter should be investigated by the BBB or FCC. Beware of the scam!

I purchased 2 Samsung 8 phones in April 2017 with Verizon store: 2720 N Salisbury Blvd, Salisbury, MD 21801. I was promised 2 Virtual Reality screens and a trade in on my current phone to lower the price. Nothing came through. Dozens of phone calls later...and the only thing I have are the 2 phones that I am making full monthly payments on. They do not honor their promises. I have been with them for 7 years and can't wait to switch my family plan!!! Do you hear me now Verizon.

I am a long time, multidevice, Verizon customer. Within a span of one week, all 4 products that I purchased from Verizon, at the same time, either stopped functioning or had serious problems. Henry Ford built an empire built on this business practice. It's called planned obsolescence. I have a Samsung Galaxy 6 using an Android OSS. A forced update wiped out all my pictures, recordings, and texts and now the phone's home button doesn't work. When I spoke with the Verizon representative at the Wireless Retailer, he told me that it wasn't Verizon's fault. He said it was either Samsung's fault or the Android OSS that caused the error. He also sold me at the same time. I bought my Samsung Galaxy 6; a wall charger, a car charger, and a 4G LTE tablet.

Worst Company ever. Purchased a wireless plan and a wireless internet plan. Could not connect with the wireless out in the country or in town. Took it back and they refused to do anything. Salespeople very rude and belligerent. After an hour and a half I got up and left the internet device on their desk and started to leave when they began demanding I take it with me or would throw it in the parking lot. Manager physically forced my wife out of the store. She is 74 years old. I went out after her to see if she was hurt and had the smart ** little ** bring the device out and lay it in the parking lot and leave. I have called numerous times to Verizon and finally got a Supervisor who told me all was straightened out and I could return the device at no charge or a cancelation fee. Did so.

I just started service with Verizon on 12/20/17, bring over my iPhone 7 plus. I decided to upgrade to the iPhone 8, the smaller version. I ordered the iPhone 8 on 12/24/17 through Verizon's website. Today I checked online to see my order is still in processing. I first went on their chat line and the rep couldn't find my order. I then placed a call to their customer service department. The rep also told me she couldn't locate the order, even though I had my confirmation e-mail from them. Since she couldn't find the order she said she could re-process the order and have it overnighted to me via FedEx. I agreed. As she tried to process this order, she said the system wouldn't allow her in to re-order the iPhone 8.

I do not have accounts with Verizon, but got bills from them. Hard to get a rep. I got another email saying I ordered something that I never did.

I have had the most frustrating experience with Verizon since I started using them as my internet provider in June. My problems began with their wait times on the phone. I was on hold for two hours before I ever spoke with a rep. They concluded I needed someone to come out to the house. The second time I needed service at the house, the guy didn't show up. I got no explanation for this and the internet problems persisted. By the end of the week, I had spent 12 hours on hold and there was no explanation for why my internet wasn't working.

I've have prepaid service since 2012 with 2 locked devices and my new unlocked smartphone. Recently I bumped up my plan to get as much data allowed while occasionally using hotspot capabilities. Their so called unlimited data plan won't allow hotspot. I pay an extra $20 for 3 gigabytes, fine. Then I realize they deduct from the plan's allotment first once the cycle renews with carry-over data. Therefore that extra money paid towards the monthly data boost (they deny purchasing more than one per cycle) becomes in danger of being confiscated if you have not used all of it before the expiration date. Why don't they deduct from that paid for data boost first before the carry-over of the plan's allotment? It's to soak up more profits... Unfairly... Without awarding the credit for the unused paid data boost amount.

Had shoddy service with my existing Google Fi so I called Paul at Verizon. He'll gladly sell you a 1k phone whose GPS can't get you to an airport in Savannah Georgia or wifi on a Delta flight. Call him at ** for "excellent" sales with crappy service!!

I switched from tablet to phone. Specifically asked what the monthly access would be. I was told it would be same as tablet $20. When I got the bill it was $40. When I called they said it was because my tablet contract was not over. I wouId not have switched had I known this. Also my husband's phone is $40 because we prepaid for his phone, though when advertising they don't say pay for your phone but your monthly access will be more so you really are making payments on your phone. Verizon is sneaky, deceitful and customer service is either unknowledgeable or they lie. Very unhappy.

I've been with all the phone companies, am currently basically locked in with Verizon because they got me financed for a phone that meets my needs/wants. That said, I am paying, without counting the phone payments - so for service alone, over twice what I paid MetroPCS. So I figured the service would at least be on the same level, right? No. The slow data, which is most of what I use, is so far much slower than the MetroPCS unlimited free 3G. Combine that with the baffling, incomprehensible format they use in itemizing your bill, and the confusing automated changes to your billing, and it gets really annoying.

When I log on to make sure the hotspot is working it says I will have to log in. I am on my daughter's account and I couldn't get through to all 7 representatives. This is a Verizon problem not a computer. They tried to blame everything but Verizon. I started the phone call at 1:45 and didn't get off until 4:00. Finally gave up. The problem was never corrected. Unbelievable that a company is so badly run. I had to give my name, phone #, account info, the name of my daughter and the password on the back of hotspot to ALL 7 reps and still not corrected. My daughter owns a business. I had to interrupt a meeting during this mess. We are all not happy. Don't make Verizon your phone provider.

Verizon is the only service that halfway connects in our area. All the towers are Verizon controlled, so you are pretty much forced to use them. Their prices are high for the horrible 1 bar signal you get and their customer service is HORRIBLE! It takes an act of Congress to get a refund on a line they gave you that you didn’t ask for! They charged me for a new phone for three months when all I ordered was a SIM card. Terrible company with crooked practices!

I was up for a new phone because my old cell (Samsung 4) by Verizon was over 2 years old and had literally ceased functioning (unable to charge or hold even a tiny charge before shutting down). I had a tight budget to no income...so I explained I needed something to fit my budget; the gentleman in the Virginia Beach, Va office was kind, however he showed me a phone that seemed reasonably affordable ($168.00 Galaxy J3 Eclipse) but he apparently fail to disclose that they had "prepaid" phone programs. I just learned last week while on the phone with a rep about my bill that they have prepaid programs at $40, $60, and $80...with more gigs than what I'm paying on my 2 gig acct at $78.00 monthly.

Spoke with online agent and offered a great deal for 2 new iPhone 8 256gb. I accepted the deal and asked to move forward. I was advised that I needed to call the customer service number to complete the order. Once I got on the phone with an agent I was told, "Sorry the online agent lied to you. This is not the correct promotion. You need to also do this, this, and this" making the once great deal not so great anymore. I then spoke with several unapologetic agents that could care less that a loyal long term customer was lied to and didn't want to do anything about except charge me the ridiculous extra amount. Was told there was no other manager to help me. That I had to wait 24 to 48 hours to get a return call after already being on the phone for over an hour. They will be losing a customer and I hope that this chat shows other people that Verizon is crap with crap customer care!!!

I’ve been with Verizon since I was in 4th grade. I’ve had the same number since then. I am constantly displeased with them. It’s issue after issue. Their customer service call center is the absolute worst. You cannot be on the phone for less than an hour if you call there. Each employee tells you something different. They say they’re making changes to your account and then don’t.

Hi. I am writing this review because I was sent a email Verizon wireless was cancelling my old Unlimited account. I was with Verizon since I was 18 years old. (I was 32 when Verizon sent me the email.) I had a unlimited account since smartphones came out. Last year Verizon sent me a email they were cancelling me if I didnt upgrade my account to one of their limited data plans. It was about the same time AT&T offered a new unlimited plan. I already had DirecTV and bundling both ended up saving me money. Reason I am writing this review now is because I keep seeing their advertisements and I haven't shared how they treated me as a long time customer (who always paid them on time) and the way customer service treated me when I contacted them about the email.

I have never seen a company who treats its customers in such an audacious manner. Almost 6 months ago I changed my service to Verizon - what a mistake. A few days ago, one of the phone broke (cannot charge it and it is not the cord). Yesterday I called the tech support and they told me they will send a replacement because it was still on warranty). Paid for the faster service, and surprise, when I got the phone today did not have the battery, nor the back cover. I took the battery from the old phone, plugged in but it did not work. When I called them back they told me that the battery is not covered by the warranty(?) and they will have to contact LG for me. Instead they transferred my call to LG and left me to fend for myself! Long story short, LG requires that you send them the faulty battery and then wait another 2 weeks to get a new one. I said, "Forget it."

I had an account for over 14 years with Verizon Wireless. We moved to the country about a year ago and could not make any calls on either of our 2 phones. After many calls to Verizon we paid $140.00 to cancel one contract and go to another service that worked well and much cheaper. We rode out the other contract then changed the other phone to the new service. I received a bill last month for the full month's billing.

My husband and I had our account with Alltel. Verizon purchased Alltel in our area. Alltel had us paying a month in advance. Verizon has not honored that prepayment to Alltel and claims they bill for the currently and not a month in advance. So glad I am no longer with them.

I have been a customer of Verizon for seven years. I have never missed or been late with a payment. I have paid off numerous devices. I have multiple lines. I'm pretty much the ideal customer. I had an issue with a phone I purchased from them, took it into the local store, they checked it out, said to send it in and Verizon would replace it for free. The phone was in perfect condition when it left my house. Then about a week later I notice my bill is almost 800 dollars!! They said there was a small crack on the phone screen so I was charged nearly 400 dollars for a damaged device. They wanted to hear nothing of the fact that it was just fine when I sent it to them and two associates actually went as far as to tell me I was lying.

I have on countless times gone into the store with the product that I had received and after less than a month my two tablets never worked again. Verizon didn't care. I gave them back and I'm still being charged every damn month for the past couple years for the same device. I've been told over and over and over I wasn't going to be charged and I was going to get my money back on top of that. This is the worst signal ever. I do lucky to be able to get through to 911! They really don't care about their customers. They're ripping me off pricing way too much for what so I can text the world and can never connect with a call or do anything online without watching it slowly try to load?

I have been a loyal Verizon customer for more than a decade, but the latest transaction I had with them was awful and inexcusable. They are currently offering a "sale" of $300 off a new Google Pixel phone, so I went ahead and ordered the new phone since I was eligible for an upgrade and it seemed like a good deal. I added the phone to my cart where it showed that the phone was $300 off, I went to check out where the phone appeared to be $300 off, and completed my order where it also appeared that the phone was $300 off.

I canceled my service due to very poor internet service after upgrading to the unlimited plan. The unlimited plan was recommended by customer service after I was running into their safety plan to keep from being overcharged. After I cancelled I received a bill stating that I would have to pay for the last month of service twice. I contacted customer service and they kept me on the phone for over an hour and finally said they were going to send the charge to the escalation team for correction. I then received another bill for the charges. I called back and was belittled for not understanding why they were charging me twice for the same service period. I was with them as a customer for 8 years. I hope never again to have this level of disrespect and mistreatment. Run and don't even consider their claim to be the best.

This is my 3rd Moto android phone since Feb. Now it is not working again! I pay over 275 bucks a month for 2 phones that we are constantly having problems with and are unable to even use. Our internet service is horrible unlimited doesn't mean unlimited it means limited to what Verizon feels is normal use. So after 4 days our service is constantly reloading, like every 2 minutes. The store customer service people are above rude and will sell you things you don't need or can't use. When you call customer support they lie to you and only tell you what they want you to hear. I use to love Verizon but now I absolutely hate it and going elsewhere for service. I would not recommend Verizon to ANYONE!!!

I have Verizon cell phone service, including unlimited data. I pay as much as 4 times more for the privilege of having "the best" coverage in the US. When I couldn't afford both home internet and my cell phone bill, I stopped the home service. I, mistakenly, thought that I could rely on Verizon to fill the void. Once I lost home WiFi, my calls at home dropped constantly. Internet service was so slow, it was basically useless. Service was so bad that I had to sit outside on the porch to speak with VERIZON support people. After many phone calls over a month's time, I got to a rep, who told me that my Internet connections were unreliable because Verizon throttles my Internet connection.

I'm a fairly new Verizon customer and I use the prepaid phone plans. They warn you of insane snail data speeds after your data runs out. I tried to pay my next bill ahead of schedule and they won't allow it to renew until the fixed date?! I see the tactics behind that as they hope you won't be able to stand the snail speed data and purchase more data. Also, some areas I will have full bars or good 4G and the data is slower than cold molasses. That's a waste of your hard earned money! I called them about this and asked if they could credit to me some data due to the slow speed which was draining my data and they said, "Sorry we can't do that," it's not that they can't, it is because they don't want to. Poor customer service and data services. I will switch to someone else soon after researching.

I have been with Verizon for years. Their customer service stinks. I have been trying to get a call back from a member of management for months and nobody returns my calls. Regarding issues to billing. Today I spent 3 hours on the phone trying to get help. Finally in the last 1/2 hour of my calling them I get a small resolution to my problem. I have had 2 accounts with them over the past 4 years totaling 13 phones. I am down to 5 because I keep telling the people on my lines how horrible customer service is and the way I've been treated. I have 2 lines now paid off from the payment program and 3 will be paid off soon, In fact I just dropped 2 more lines with them. I don't recommend them at all. They DO NOT Pride THEMSELVES IN CUSTOMER SERVICE. You have to call 19 times in one day to get your problem resolved. They are rude and tell you one thing and do another.

On Nov the 25th of this present month of November I placed an order over the phone for a few phone line with Verizon, after a lengthy process the lines were approved but I was referred to this store to pick up the phones, very rude managers and employees! One thing led to another and the process was taking too long, so I went with another company and got my phones no problem. The problem started when I tried to get my money back, they had charged me $280.00 for taxes without the lines being approved yet. When I called Verizon to get the money back that's when the nightmare started, the first person that I spoke to said that the order was cancelled and that I would get the money in 72 hours. I even got an email stating the same thing.

Spoke today with Ron ** (top supervisor at Verizon Wireless) and he refused to pay us for cell phone insurance we had been charged for many months (even though we had not signed up for it) because we requested the refund too late. He then took it to a personal level and thought it was appropriate to say things like "I mean who takes more than 6 mos. to dispute a bill"). So needless to say we were not refunded a dollar and were treated like complete ** after being with Verizon for over a decade. Eventually this company will go down and Mr. Ron ** will be miserable and unemployed.

Now most of us know the level of customer service that we get from these cell providers, and most of us are not happy, and if you are like me, and went from one provider to another to gain satisfaction from the money we spend every month, there is still an issue. Now for my story about Verizon. I have been a customer of every contract cell provider there is. My final option was Verizon. I left AT&T for Verizon, a poor choice on my part. I don't mind paying good money for great customer service and that is what I got from AT&T but the phones was an issue.

I have been a customer for over 15 yrs and I've never have had a positive experience with them. EVER!! For instance right now I am paying on an LG G5 and I still have a 133 dollars left to pay it off but it's my 5th phone and now this one is worse than all the others. Dying at 24 percent battery with 2 different battery and my service always stinks for me but everyone else is fine. I just got off the phone with them and they are no help once again. All they try to keep doing to me is trying to talk me into paying the rest of this phone off and go back and buy a new phone for what 650 plus dollars I don't have. Won't even help me at all. O yeah and they told me to call LG. Trying to pawn me off on someone else. It is really sad that a multi billion dollar company has the right to treat people like dirt. It's just not right.

Over the last month I have spent many hours on the phone with Verizon to accomplish the simplest of tasks. The first was to switch off of a family plan and the second was to upgrade my data plan. The issues are far deeper than the customer facing aspect of the business. Each agent I spoke with was been as helpful as they can be. The problem lies at the heart of Verizon and it's clear that the executive team has put little consideration into the effect it has on their customers.

Wife opened a new account to get my son a phone for Christmas. All was good. They pulled 197.00 from my card immediately. Wife gets an email from their fraud to verify her identity. This takes several hours and several calls with her being put on hold and then hung up on. She finally verifies her identity. Then it says processing for 3 more days. Then she gets an email saying the order was cancelled. I call to see why and ask for a refund. They said they have no idea why it was cancelled and that it was a computer glitch. Now I'm still waiting on a refund (5 days). NEVER had so many problems trying to give someone our business. I had 4 other lines I was going to switch and will not even consider it now.

Last Thanksgiving, I bought two iPhone 7s with the free iPhone 6 trade in deal. I called Verizon service/trade in at that time, they told me I don't have to pay off the phone, just send the old phone back. I returned two phones to Verizon. Until now, I still didn't money from them. Now I was told I have to pay the phone myself. If they let me know from the beginning, I can return the phone. Now it's too late.

Unfortunately in our area we have only two very-very bad companies that provide internet services - Comcast and Verizon. Both of them care less about customers need, both lie about internet speed, both have very low educated technical support, both not having normal customer service available in reasonable response time and etc. When I got fed up with one them I’m switching to another one or find exactly the same problems. Currently I am with Verizon and even simple operation to pay my bill to them took several hours and no success.

I have been with Verizon for 14 + years and went to the store today to upgrade my iPhone 6 to iPhone 7 for an advertised deal they posted on their website and had also in the store. After a 30-minute wait we were able to talk to a sales representative who told us there were no more iPhone 7's in their CA warehouse but could go online and order it since the deals are the same. When we proceeded to do this the online representative stated there were no deals on the iPhone 7. The time between the store visit and online interaction 20 minutes. This was a great waste of time and energy and I am saddened to see that my favorite wireless company is nothing but a fraud.

On November 6, 2017 I order online an iPhone 8 to be picked up at a local Verizon store. Less than 30 minutes later I contacted them to change my order to the 8 plus. I was not aware that the camera is better in the 8 plus. The CSR rep told me she was able to stop and cancel the original order however an hour later Verizon took $184.11 from my account (94.98 was to finish paying off the 6S I previously had, then there was a $30 upgrade charge and the rest was taxes). They also took $144.85 for the iPhone 8 that was canceled.

I use to think Verizon was the best. But they proved to me over the course of 2 years that that is not so. I own a LG 4 smartphone thru Verizon Wireless and have had nothing but problems with this phone and their crappy network. This is phone number 6 and is less than 2 months old and people complain to me that I sound muffled and I'm breaking up, constantly dropping calls and bad reception anywhere I am. I'm still under a contract and they can't help me. All they do is send me is another refurbished junk phone that works for a couple of weeks and ends up doing the same old thing. I am definitely Shopping around come January 2018.

Verizon. My recent experience with Verizon's customer service was terrible. My mother has been a customer of Verizon for 15 years... She lost her cell phone. She is 86 years old and because she couldn't remember her PIN number we were unable to get any information on the landline. I tried to no avail to pay the balance and cancel the service. I had to take my mother to the store to identify her and her account. This was a very upsetting situation for her. The service representative on the phone said if I, the daughter, wanted to get any information I would have to get power of attorney. Imagine!!! To get cell phone information. If the sales team at the store had not been so helpful I would have left Verizon altogether. I am now a contact and can make decisions for her and her phone. Shame on Verizon and terrible customer service, seniors need to be respected too!

I've been with Verizon for years and it gets worse and worse each year. My phone data is extremely slow. Verizon Fios is no good either. It's no point in having a phone with a 4G connection. They also throttle data usage. The amount of data they suggest I use is way more than when I was back in high school on my phone 24/7/365. I work a full time job now and barely even use my phone and it's a least 10GB/month. And I have Wi-Fi. Avoid. Also, when you post bad reviews on their website they erase them.

An employee of ours had a stroke in May 2017 and unfortunately lost all mental capabilities. The employee had a prepaid phone on automatic withdrawal from the business account. Since May, (7 months) I, the officer manager, have called in to get the account cancelled. In May and October supervisors verified the account would be cancelled and they continue to charge our account despite confirming they cancelled in 7 months ago. They are unwilling to refund over $230.00 in funds that are owed to our company due their company's errors. I will never deal with Verizon again. I spent over 7 hours disputing these charges. DO NOT PURCHASE FROM THEM!!!

I ordered some equipment from the local Verizon store and they agreed to ship it to the house. The product was not received and the store said tough luck. That's not their problem. Go talk to the post office. The post office says as it was shipped first class mail. They can not do anything. My mistake for dealing with Verizon who makes it impossible to contact anyone in management.

My husband spoke with the Verizon representative 3 months ago. He requested a high speed Internet for $75 every month and for 3 years (for dial up 7 megabits) not high speed. First month we paid $145. Yesterday I received the bill for $195. I called them and they don’t know what happened. And they wondering why is $195 for one month. Just for internet and 1 phone line. Nobody responded me what should I do, so I’m going to deactivate my account and I never recommend Verizon Wireless to anyone!

The Verizon Go Unlimited plan is not what I expected. Hours after I changed my plan on my online account, my iPhone and my wife’s phone restarted telling me that something was changed, carrier settings maybe? Whatever the case was our download speed has been below 1 GBS 90% of the time. I have Open Signal speed test data to back up what I’m saying. I have to be honest and say that there were a few times that we had 11 GBS download speed for a few minutes and at other times we had between 2 and 3 GB speed. I would run to try and get our iPhones updated while the speed was fast but it didn’t last long and iTunes would error out because of slow or nonexistent data download.

Latest experience dealing with them has been less than warm and fuzzy. Trying to purchase new phone, customer service was less than concerned with many of my concerns. There are no discounts (hardly) for loyal customers (20+ years) and couldn't care less if I left happy or not. Their prices are seemingly more than other carriers too, with only reason being is you have to pay for our good service.

There's no better word to describe Verizon honestly. They treat my plan terribly, their customer service is abysmal, but worst of all is they can't seem to keep their disgusting grubby hands out of my internet. I already pay far too much for a phone plan and they've taken over and gutted some of my favorite social media websites, and now through funneling lobby money to Ajit Pai (pronounced a ** pie) they're going to try and make me pay per website I use. This company is monstrously terrible and should be gutted for the monopoly it is.

The sales associate offered a "free" hotspot wireless device that I was "eligible" for with my upgrade to a new iPhone. After repeatedly asking if this was going to increase my monthly bill he assured me it would not. What I was actually signing up for was a $20 a month charge for 2 years! After speaking with Verizon customer service, including a supervisor, they did absolutely nothing. Very slick/deceptive selling technique.

After 7 months of Verizon saying we will fix the service and paying my bill for those months I shut the service down. Now Verizon sends me a bill for 587 dollars cancellation fee. Why should one pay to be lied to by Verizon. Their unlimited package is a joke and ripping the people off. I do not know anywhere you have to pay for something you don’t receive. Someone needs to investigate their ways.

I have tried other wireless companies but Verizon is the best for reliable and good customer service and overall price and quality of products offered. They are very professional.

Long time business account, about 20 yrs now. No more, [do] to the last experience with upgrading to a new iPhone. On 10-12-2017 I went to Verizon for a new phone/plan. I went with the 7+. I explained to the associate helping me (Nicole **) that my laptop had recently died and my phone had not been backed up to iTunes. She explained to me that iTunes wasn't necessary and that the update/transfer could be done with the iCloud. She proceeded to transfer the information from my old phone to the iCloud. After a few minutes the phone notified her that I needed to purchase additional iCloud storage which I did. After a short time she said it was done uploading and started downloading to the new phone. She explained to me that it would take a while for all my pictures to load to my new phone. I traded in my old phone and left with my new one.

I was a US Cell customer for years. Decided with my wife maybe we should switch Verizon Wireless. BIGGEST MISTAKE EVER!! I went into the store a town 15 miles south of us. I explained to the Verizon sales rep that where I'm a service connected disabled veteran. I needed to have reliable cell phone coverage. I asked her 3 or 4 times if a certain area was covered as we travel these area often. She assured me on 3 or 4 times I asked that there was service. Also, we would have no worries. Well, was I ever wrong to believe her.

After 4 1/2 months of dealing with the promotions department of Verizon Wireless on the switch back to Verizon, I have been informed that my request was not done in a timely manner. However, it was Verizon that did not make notes or efforts to move the process along. Since August, I have spent at least 6 hours of my time on the phone and providing all documentation they have requested to find out this morning that it will take more time to decide if I qualify for the promotion.

I am on my 3rd cell phone replacement with Verizon, instead of giving me another model, I always have to get a new one which ends up having the same issues... It gets really hot just sitting there on the table, not even being used. It makes a clicking sound while sitting by itself that sounds exactly like it is taking a photo. Verizon is swift about replacing it (3 times now), but won't allow any compensation for getting a different model. Plus I was told Best Buy that the phone was on sale, and could pay off at $20 a month on Verizon bill. Instead of putting the sale price I didn't know they put the before sale price at over $500 for this phone, and no one at Verizon or Best Buy would help rectify this.

Verizon add all kinds of fees, and why is it other companies can offer unlimited data texts and calls at cheap prices? Verizon always use the excuse they have better towers.... That's just a cover up. Why all the fees?

Verizon is one of the most costly carriers around. They advertise 40.00 for unlimited talk, text. and data. That’s not true. They charge me 80.00 for the plan another 40.00 for the phone and all the other fees are outrageous. I’m stuck in a 2 year contract but as soon as its paid I will be going to another provider. I also have their Fios service which is more expensive than a new car payment. The 250.00 Visa card they give you to take the service is a joke too. It’s supposed to be used in any store you want but ends up you can only use it in a Verizon wireless store. The card was for me taking the home service but as soon as they seen I had a separate wireless account they switched it up with an alternative excuse and could only be used for their products so they’re not giving you anything. If you read the reviews you will see so many complaints it will make your head spin. The gift card scam is the biggest complaint.

Have been a Verizon customer for a very long time, always good service even living in the country. Customer support and tech people have always come through as well. I use phone as hotspot for internet, that works for us as we are rural.

After dealing with tech support it was determined my phone was broke. (Bad Battery) They used my insurance and shipped me a certified used phone. which was broken. This phone was determined to be broken after wasting 8 hours of my time dealing with Verizon. I then was offered another used phone. Let it be known. Last year I had an issue with a phone and had three certified phones sent to me and I spent 200.00 and got a new phone After telling customer service I will take my business to another provider.

Verizon promised to actually take money out of my account. I am on SSDI but they still charge me double every month. Bill date changes. When trying to talk to customer service they are very abusive and uncaring. Not worth even staying with them.

I subscribed to Verizon, switching from another major provider, due to comments by other Verizon users in this area and reportedly great service. However, it became apparent rather quickly that the service is poor, and despite attempts with local Verizon office and by phone with Verizon rep, it could not be corrected or improved. Irony of whole thing is that a coworker in same office gets excellent service. I'm a veteran and was never offered any discount. Overall, very disappointing and I DO NOT recommend Verizon to anyone.

I asked about wireless internet service and was provided with a Jetpack at a great price. I have great Verizon service and love my Jetpack. It is reliable and portable but would like to have a larger data plan. However, I have been able to use it and have better overall results than most of my friends and family.

I was eligible for phone upgrade when I bought the iPhone X on Oct 27. I had an iPhone 6 Plus and there were 2 promotions I was offered at Verizon: Option 1. Estimated trade-in credit value of $300 if I keep my existing plan of 5GB. Option 2. Estimated trade-in credit value of $300 if I upgrade my plan to unlimited plan. I went with Option 1. Later the customer rep on phone and in store told me that I only qualified for Option 1 which is a trade-in value of $165. I shown in the store the screenshots prints of the 2 options but they said that estimated trade-in credit value of $300 is an estimate and they can't offer it.

I recently switched from AT&T to Verizon. What a disappointment. We upgraded to the new iPhone 8+. The service is EXCEPTIONALLY SLOW when out and about. I am now trying to cancel my agreement with them. Sitting in front of Michaels in Surprise, it can take anywhere from 3 to 5 minutes to access Instagram, Twitter, or just the internet in general. When I was with AT&T it was virtually instantaneous! Be very careful before switching. They have absolutely no interest in providing good customer service.

I travel in sales, and find that my calls are rarely dropped. My local store goes above and beyond expectations. Great coverage and my Verizon store has outstanding customer service.

Verizon has been our mobile phone since 1994 when I first became a night nurse!!! 23 years and still going strong!!! Whenever we call if we want we are able to contact a rep right away. Never have ever thought about switching.

Although I suggest Verizon service as best for connectivity and reliability, their support is abysmal. An iPhone on my account kept dropping off WiFi causing me to purchase a "boost" to keep my account below data coverage. Strangely enough, this happened within same month I paid off my phone. Sometimes I wonder if data has been manipulated. Verizon salesperson suggested phone is getting old and not much can be done. Suggested new phone. Shocker! A new phone that cost $10 more a month than what is offered on website. They did mention going to Apple store as an option. Thankfully Apple store/support was choice. Issue was corrected by tech over phone after connecting phone to internet.

I signed up for Verizon in store with Steve and surrendered my two iPhones to Verizon and they didn't say anything that I would have to use it at Verizon only. I was told I would receive it in the mail after Oct 31st since the account has to be in good standing for 45 days. Well I received it in a email on Sept 16th. So I called the 611 and they said I could go to the store to cash it out and I waste my time and embarrassment because they said no. So I call again and talk to Samuel and he said I would be able to receive a check in the mail in 3-5 business days. Well guess what NOPE! So I got online and chatted with Jamie and she also promised that I would receive it overnight that I would have to call the financial dept to authorize it because of the fraud. Well Nov 18th I called to authorize it to be told I can't do that either.

Once again, lied to and cheated by a company I've done business with for 15 years. I was quoted a price that my bill would be with the purchase of a new device. I was told that with a credit applied to my bill that an increase of only $7 a month would occur. I even asked the Verizon representative to make a notation on my account that I questioned the validity of the quote and was continually assured it was correct...immediately thereafter my bill went up nearly $40. When I called to complain I was told that it was an estimated quote and that I should have relied on my own equations of the increase... Despite that I did and was assured that "credits" balanced it all back out.

Since the last hurricane the towers must have been damaged because since then the service has dropped tremendously. It use to be great though.

I transferred companies because Verizon had no service wear. I was deploying just before I left the States right after my new phone was activated. My Verizon account was deactivated along with any way to pay them their final bill unless I went into a store and I was not able to do that. I spoke with them and they said that the bill would be suspended till I got back and would not go to collections. I am still overseas and got a call from a collection agency over the account. I called Verizon and they said no notes of an agreement was made note of and there is nothing that they can do for me and I will have to pay the whole amount along with the collection fee and it is collection reporting so it feels like revenge on a deployed service member for cancelling service.

Have been with Verizon over 15 yrs. Recently purchased a portable modem which worked great the first month. Ever since then service has gone downhill. We hardly use it and get messages that we have reached our limit within the first 10 days of our billing cycle. Signal is slow and our phones have gotten slower yet the price continues to rise. If they can't support that many devices in the network then they shouldn't offer the service. We are currently researching new networks and are seeking new routes. I would not recommend this company.

I have been a Verizon customer for more than 25 years and never had any major issues. When I have had issues they have been resolved quickly. The staff has been knowledgeable and friendly. I have never gotten a foreign speaking individual that I could not understand.

I am so disappointed with how Verizon is treating me as a loyal customer. To think I left my previous carrier for them. Not only am I paying them double now but I'm paying double for nothing. 3 months ago me and my wife got robbed and part of this robbery was our 2 cell phone devices we have financed with Verizon. After the robbery I purchased the same phones online for 20% the cost Verizon was charging me. That's 200 each! I'm paying them over 1000 each! Besides that not a huge deal to me but really gets me is now my devices are acting up and I need new phones. I kindly call them and ask for help to get me into new phones and they want me to pay $954 and then refinance new devices. ARE YOU KIDDING ME? I've been loyal to you guys. You can't work out some type of deal with me like maybe add the current balance to a new balance and just get me new phones and extend our contract another 2 years. I mean I don't understand.

I use 3 lines, home service and a notepad. You cannot beat the convenience of their home phone lines and portability. I like their service overall, but I find them to be very expensive.

Price a little high and have thought about switching carriers, but have stayed with Verizon because they provide excellent service. Rarely have interruptions, never had to deal with customer service.

Verizon has been very good to me. I have been with them for 10 years. They value their customers. I travel all over the United States, I have never had a problem with their signal. I highly recommend them.

I have tried several different companies, & I have been using Verizon for a while now. This company has the coverage they promise but their prices are outrageous compared to the others and are getting hard to deal with.

Two years ago, after my wife had passed away, I had an existing fairly new contract on her Galaxy smartphone. Verizon understood my situation and simply required the return of her Galaxy and cancelled the contract with no penalty. Now that is considerate service.

They charge too much for what they offer. We've been their customer over 20 years & never have they offered any discounts, etc. Their customer service takes approx 2 hours per person. That's too long. I despise going into their store for I know I'll be there for HOURS!

My hubby had a glitch once. The phone started texting in Chinese. But during Irma did not lose any coverage while friends who had AT&T and US Cellular had trouble the whole time.

Verizon Wireless likes "nickel and diming" consumers. Always increasing fees, without any visible improvements. The few little things I watch certainly does not warrant the cost I have to incur. There should be some consideration for seniors.

Rates are too high for consumers and phone are too expensive. Way overpriced, Apple. When you go into stores it is hard to get someone to work with you. I need to look at more options.

Verizon people do not explain to you that when you purchase a new phone, that anything extra put on your 1st month's bill, also has to be paid when you pay the bill, very high bill to start with. They tell you that the company will help you and stretch it out over 2 to 3 months in small portions with your monthly bill. WRONG. This does not happen. They have some very rude, hateful staff working in the customer care office. I hate to call to ask them a question because If I do, and I get the arrogant hate people again, I will not be nice at all. I am a nice, caring person but I hate being lied to. Why are the phones so expensive? They aren't that high tech. Not like ones we purchased anyway.

Customer service call center is really easy to work with. Brick and mortar stores not so much. Wait times are ridiculous; the store will have 4-5 representatives, perhaps three will be with customers while at least 2-7 customers are waiting for help. I've left the store numerous times for lack of assistance and I was the first in line.

The service is ok and time to correct issues well is poor but being on them they have step up. I like the mobile phone. They're really great. I like the galaxy 7s and I plan to own the 8s.

I'm sure I do not need all the "things" I have in my phone. Between my wife and I we spend 160 to 170 dollars a month. We are retired on a fixed income and you are about to lose us as good paying, consistent customers.

It was easy to get set up, phone pkg and price were great. Anytime I have had a question, they are very patient and explain things so I can understand them.

I had a Verizon prepaid nationwide plan. Turned out it was only nationwide if you were someplace Verizon has towers, otherwise I couldn't make a call without incurring a roaming fee of several dollars per minute. They don't tell you this until you complain about not being able to complete a call.

They don't send you paper bills, they don't send you ebills, you have no idea what your balance is each month. After being Verizon's customer for more than 10 years, it's time for me to switch. The customer representative I talked to had a very bad attitude too. Instead of realizing how ridiculous it is that they don't send me bills in any format, she complains that I don't call them every month to find out about my bill.

I am terminating my very long term business wireless account with Verizon. I never never experienced such a level of deceit and outright disconcern for customers. Their representatives promised on TWO separate telephone conversations that my total bill with ALL fees, taxes, and made up charges would a specified amount and they billed me 50% more and started taking on fees and charges on top of that. I patiently endured many years of having to waste an hour of my time calling them when out of the blue my plan would change for no reason. This latest situation involved 4 separate calls and THREE HOURS on the phone.

They are courteous & well informed. I get to speak to a person who is friendly and if they don't know the answer to any question I might have, they make sure they find the answer for me. Very few times have I had a phone issue problem that they couldn't solve.

More used slows down - recently has become frustrating. It improves for short time after I call to say having problems. I have been almost a 20 year customer.

This company provides good service but overcharges for it. They expect a ridiculous amount of money for a down payment to get a phone and or account with them if you do not have credit.

No issues and I believe that is amazing today! Not so amazing, when in the real world, delivering to the customer what has been advertised is how it should be, without fail.

Verizon's coverage is good, but it is nowhere near worth what they charge. I pay well over $300.00 per month for 3 lines. To make matters worse, when my son traveled outside the country for 26 days, they charged $10 per day for his line... $260.00!!! It's a huge rip-off!!! When we traveled to Europe 2 years ago, T-Mobile didn't charge us an extra penny. Big difference!

I only stay with Verizon because I'M a truck driver and I go places where there's no service for most carriers. They change for everything and nothing to show appreciation to customers.

I have used 2 other providers and have had more trouble with service and customer service issue with both. Switched 7 Years ago and I am ecstatic with Verizon. Never a dropped call, never a nasty, I don't care attitude. Customer service was always pleasant and helpful. They go above and beyond to keep you connected and Happy.

During the major 3 day power outage, my Verizon phone was the only one that still worked. They have improved their service to cover areas we did not get service before. This allows me to worry less about my kids.

With Verizon, I get really good reception everywhere I go, I also like the easy way to pay, it only takes a minute and I'm good for a month. It's just the best company!

Only problem I have is home phone not dependable, and sometimes a weak signal for wifi. Sometimes our phones won't ring when some calls and we can't call out. We can't get a solution from Verizon but customer service has always been great.

Dishonest customer service. I had a billing issue where an employee fraudulent set up a separate account with a phony address. After 12 hours over 3 trips to a Verizon office and promises to delete it I had to pay what I did not owe. Crooks!

I live in a rural area and get good service from Verizon. My cell phone does not work where I live because I don't have line of sight but my satellite works most of the time.

I have no good words for Verizon Wireless. When we went into their store, I always found their salespeople condescending and awful. I have always preferred T-Mobile, because their salespeople are always helpful and kind.

When I recently had a problem connecting to the internet I called Verizon and within a very short time they fixed the problem without my having to do anything after notifying them. They were efficient and pleasant.

VZ is much like its commercials... keeps you connected in most places, especially where others don't. However, it is clearly overpriced as it charges you exponentially for its reliability. Pricing is way too much compared to others. Another issue is it's billing dept... it rarely seems to know what is going on promotion-wise and even after receiving a promotion one has to watch the bill like a hawk to make sure it is reflected. All in all good cell service, however too pricey, and lax billing procedures.

Cell service could be better in spots and hate dropped calls even when you're sitting still. Some of their phones are not the best. Do not like the smartphones.

Why does Verizon have to be so abusive of their customers? They've taken me from being one of their biggest fans to absolutely hating their methods of "taking care" of the customer. The rude attitude, the overcharging, not exchanging supplies that don't work. Is it really worth the bad publicity? I will be extremely vocal as I have been with Verizon for over 25 years and if there was another carrier with good coverage in our area I would leave Verizon immediately. Shame on your company's culture and how you handle us consumers.

Verizon is not helpful when phone breaks. They send you a replacement thru the mail and the customer is responsible for set up/returns/etc. Trying to contact a local store isn't possible either. They have the local number listed but it sends you somewhere else (mountain standard time). Plans are cheaper but less available reception service. I need it going over the mountain. Had it before changing from US Cellular. Also, doesn't work well in the valley area.

I have been a Verizon customer for over 20 years. In all that time other companies have come and some have gone. Nobody can beat the reception, the customer services and the packages that Verizon offers its customers.

I have been with Verizon for over 10 years and I think it is the best by far. I get great coverage everywhere I go... Grand Canyon, mountains, etc. I never have dropped calls either.

Their billing department was successful only twice in two years in on their auto pay plan. And I was not informed of overage charges until they were very large.

I have always received great customer service and have not had issues with coverage. I am always looking for a "better deal" - but haven't switched networks. I feel that the service costs too much and wish all the "fees" were not involved - but that seems to be the way of cellular service.

Verizon service is the only wireless service that actually works in my area. I use them for home, and data service. Their plans are high priced, but when they have you over a barrel, what can you do! They should remember that eventually someone else will level the playing field and their current advantage may very well bite them in the **.

Verizon has great cellular and data service. The customer service could be better, I have never come out of Verizon without having to add to my service to solve a problem. If I could find a company offering a reliable service I would leave Verizon.

The long time waiting on hold when calling into customer service is an issue. Otherwise reliability is very good in most areas of USA. Some issues with throttling back to lower speeds for data while streaming.

We were in California about two years ago because of the death of my mother-in-law. My wife was desperately trying to make funeral arrangements and initiate the process of executing the last will. As we drove from San Francisco to Salinas for these reasons, my wife's phone malfunctioned. Verizon customer service responded to our call and within the space of less than hour they continuously worked with my wife to reprogram the phone. By the time we were halfway to Salinas, full service had been restored.

I have used Verizon for several years 10+ and service has been good and employees know their responsibility to clients. I tried other networks but found their coverage to be lacking.

Everything is good but it's expensive. We have unlimited text and talk. Would like unlimited data at a reasonable price too. We can access Verizon anywhere while traveling.

My first phone got stolen with them and then they want to charge me $600 for a refurbished Edge which I'm having problems with and if you look it up online the Edge is only worth $350. So what's up with that? Not happy with them at all plus I had to pay $149 deductible and she'll pay and buy this phone for 600 bucks. Looks crazy. They can take this phone and shove it because he's going back.

Bills kept getting higher and higher. I was averaging $300 per month for the previous year. Ended up closing my account and switched to T-Mobile. I don't really see much of a difference in the level of service, other than my bill is approx $160 per month less.

This time around we haven't had any problems. At least we get a signal. I still think Verizon is pricey and could provide less expensive plans.

I was supposed to have a lifetime internet price of $19.99 and Verizon will not honor it. I am not happy with them and I don't know who contact about this.

On September 07, 2017 I placed an order for 2 phones on their website, but their shipping department sent the phones to the wrong address so I canceled the order. The cancellation was confirmed and I saw the UPS tracking that showed it arrived in their returns department in Ft. Worth, TX. Then I receive a bill for the equipment charges as a device payment buyout charge each for 769.99 plus taxes x 2 phones. I call them to see if the charges are going to get fixed. They said it would automatically get fixed when the returns dept processes the returns. The customer service person confirmed that the phones were received and process, but the bill is not adjusted. She said she'll put in a ticket to get it fixed. The bill due date is really close so I call again and they said it could not be fixed, after escalating it up to a supervisor, they adjusted the bill for the equipment buyout charges and the activation fees, but they can't do anything about the taxes.

It costs are too high. Looking for another carrier, better rates for seniors. I guess you always get what you pay for but if I find something comparable I would seriously consider switching.

I bought my iPhone 7+ from Verizon because they subsidize it and if I turned in my old iPhone I got a very nice sum. I don't know what the guy's name was that helped me but he knew a little more about the phone than I did. I asked him several questions about the phone, to be fair he was able to answer one of every five I asked and the ones he couldn't answer he would walk over to another salesman and ask him my question, get the answer then come back and tell me. After the third time this happened I just walked over to the other guy and tried talking to him. He would answer my questions but when another customer walked in he left, to help them and me at the mercy of this ignorant translator. It took them over four hours to transfer all the data from my two iPhones to the 7+.

Have had issues with service and their engineers solved them within a few days. Issues with a bill, solved in a few minutes. In fact this very day we went to a Verizon store and were gone in 15 minutes. Problem solved.

I bought a Verizon prepaid phone from Walmart and you can buy the phone cards pretty much anywhere. The cell phone service is very good, I've never had any problems with it so far and I've been using Verizon for the past 2.5 years.

Use to have T-Mobile, but experienced a lot of dropped calls. With Verizon I do not get that. Am also able to use in more remote areas. They have been easy to work with when having problems or questions. But I truly feel all carriers are over-priced.

Just recently switched from ATT to Verizon. Better price and works just fine for me so far. However, several neighbors have reported poor connection service from Verizon. I'll have to wait and see if my cell service deteriorates.

I have been an Verizon customer for a number of years and have had no or few problems. Cost is reasonable, service is good, and response to questions or issue has been good.

Great service, have not lost reception anywhere I go so it's reliable. Pricey but great customer service, good plans. I have nothing but good things to say about my experience with this company.

They have a great network, but they are the most expensive. We are investigating switching to T-Mobile and saving about $90 a month. I have been using Verizon for years, but I know some of the other networks have increased their reliability and coverage where I would rather have the cost savings and unlimited data.

I've been a Verizon customer for more than 20 years. I've always thought they were a solid company with great customer service and I doubt I would ever leave them.

Verizon has great coverage except at home where I can only receive texts. They tell me they don't know what the problem is as they don't see it!!! I suspect they moved a tower (or another company DID) but the sad thing is they aren't offering any solutions.

Overpriced service! Good coverage though. Customer service is scarce to non-existent. Loyalty means nothing to them. You frequently get the runaround if you have an issue and it isn't always resolved.

Verizon gives the best phone connectivity in my area. When I have needed service, I have been completely satisfied by their customer service and support.

I apologize but I can only tell you about services important to me: calls never drop, the bills are easy to understand & follow, and service consistently meets our needs. We are both retired, & our needs are relatively simple.

After a 45 minute wait to purchase my first iPhone I was very unhappy. With no updates, apologies, communication at all, I went to the desk and asked how much longer the wait would be. After being told I was behind 2 customers (with no apology for the wait) I indicated that no customer should be allowed to stand around with no communication/updates for 45 minutes. I was informed by this manager that he had 5 people on the floor and that everyone had problems. I was further asked "What did I want?". When I replied "A different business model." he seemed offended. I can assure you he was not as offended as I. This guy seems to operate under the assumption that he has a captive audience and his customers should be glad for his meager attention. I remain extremely unhappy with his meager attention.

We love the newer audio handheld remote and the bundled package is worth the price. The gentleman who came for the installation was efficient and friendly.

We are seniors on a fixed retirement and just cannot afford Verizon. Verizon charges way too much for plans that are less with other companies. My wife and I plan to change as soon as I pay my phone off.

I find that when I have an issue with my phone and take it in to a store/customer service, I have to wait more than 30 minutes and it usually takes over an hour to have my phone looked at. It deters me from coming into stores.

The prices are high, they do not match or negotiate competitor's prices. I've been with Verizon for about 20 years and the only benefit is "Thank you for being a loyal customer."

I've always been able to call them with any questions on billing and/or device issues and they are always willing and able to help me with whatever it may be I'm calling about!

Phone's in general are overvalued. Verizon offers little incentive to join to retain you. Their weekly ads are deceptive boasting savings and deals when the fine print says otherwise. Service is OK, but their rates are higher than the standard average.

Verizon service is quite reliable and I am overall happy with the company. But they are much too expensive compared to other cell companies.

Switch wireless companies a couple years from a company we were with for a number of years. Glad we changed and have had a great experience with the new company.

They've been great on the phone but have sometimes failed with the follow through. For example, they lost my phones for rebate purposes and it took 6 months for my account to be credited properly. They fixed it finally, but it should have worked better from the start.

We chose Verizon because they were the only company who provides coverage in the remote area we live. Their costs are extreme but they are reliable.

Cannot get my phone system to work with their modem. Tech support says system will work in 23 (48) hours. It's been three months. They don't fail to charge me for it, though.

My service cuts out too frequently, but none of the smaller carriers would work since I live in a rural area. I'll be driving along, even next to semi, and all of a sudden the service cuts out. However, it's sporadic.

I have been with Verizon since the late 90's, except for 1 year with AT&T. I needed call forwarding due to no service at my home with Verizon and AT&T said it was free which was true until you actually made or received a call. Then they charged by the minute, something they failed to tell me. As soon as I could get out of my contract, I did. And that was in 1999. Things may have changed but my entire family is with Verizon now.

Verizon is easy to do business with, never have had a problem like I DID with AT&T. I can connect almost everywhere, few to no dropped calls, reps are very helpful when you call and billing easy online.

I have had no problems getting a signal in the 5 years or so that I have been with Verizon. I tried several other carriers and had connectivity problems with them all at one time or other. I get what I pay for, a signal and hassle-free service.

I switched to Verizon over the summer from T-Mobile. I was happy with the service overall, except that I have never received the incentive of $200 dollar per phone that I move from other carriers. I called Verizon and they said that I should have filled up a form within the first few weeks to receive the incentive. I remember clearly asking the store what I needed to do; they said; “Nothing, just wait to receive your Visa card.” Verizon was "kind" enough to give me half the incentive seeing that all was in line, without filling up any forms!!! Which just confirms that the form wasn't required at the first place, they just wanted to find a way to not fulfill their promise.

They are really very frustrating to deal with... You get different answers for problem solving same issue. Don't seem trained well, across the board whether you're on with tech support or God forbid in a store (that's always fun... Talk about rude, uninformed). I think about one store in RI... They have a rep for being just that. Their phones and chargers are being made to NOT last... TV always loses service. We should be transferring back to Cox.

I find Verizon fees are high and that they don't offer any breaks with services. Also I get a discount through my work, but am most flustered with cost of cell phones, if you need a new one or just when you try to update services. They offer little with discounted or special plans.

The only problem I have with Verizon is that they are ridiculously expensive! I hate the payment plans on devices, is evenly ridiculous! I want my upgrade every year at discounted prices and a lower phone bill!!!

They have a high monthly bill. Contracts are 2 years. When updating to new phone they charge an activation fee of 30.00. Been with Verizon over 12 years. No loyalty for long term customers.

Verizon charges for everything and the packages are not as economical as other providers. In our area it has the best coverage but wish they would carry over unused data.

We rarely stream on our devices other than YouTube say and basically use email, texting and telephone (of course!). I used to travel all the time, tried various other providers (AT&T, Sprint etc.) and Verizon was always the best. The other providers are getting better so we will monitor the price/service situation. We have suffered with bad reception as we are down in a hollow and between two cell towers. They were open when we complained and one tech said that due to financial circumstances, Verizon and others have cut down on the number of cell towers they rent. Trouble is the same two towers are used by the other guys so we screwed at this location!!

The coverage is excellent. However their billing slightly deceiving, for instance: a $80.00 per month limited plan is not $80.00. After adding the line access fee ($30 per month) and taxes, etc... it's actually well over $100 per month.

Verizon is too expensive. I have had difficulties using my phone in Italy (3 years ago). I had it turn on data (I did not want data on) when I was recently in Europe in the middle of the night. It did work for calling/texting travel mates on most recent trip to Europe - when I turned on data. And local customer service workers are good.

I like the reliability, hate the price. Other companies have much better prices but lack the service. So I guess I willing to be ripped off by Verizon. I pay almost twice as much as my husband for service but I can use my phone in the house and don't have to stand outside in the rain to talk on the phone.

Verizon's customer service is excellent. Have used Verizon for over 10 years and had very few reasons to contact them. Coverage is excellent. Cellular program options are competitive. Better communication of new options could improve. Often if a better package is available I only hear of it through commercials or other non-Verizon newsletters.

Verizon Wireless is too expensive and money is their goal! Better communication with customers! Going to Verizon is circus! Cannot get waited on! If you do, excellent customer service!

I have been with Verizon for years. My phone gets a signal everywhere. Their people are always on top of any kind of concern I have. I am a fan and I will always be a customer.

They are ok. I think I'LL look for a better price next year after my contract is up. I don't need anymore than phone, text, and weather. I have a friend with Cricket and he got his phone free, I paid for mine.

So, while their service coverage are really good you will pay for it. One line with Galaxy S8 10 gigs $170 a month. No rewards for loyalty. Wife was having issues with her phone and got another through another carrier. We didn't have a service contract, but Verizon still changed a $170 early term fee over the $60 still on the phone. Run away as fast as you can from these worthless pieces of garbage.

Like everyone else I guess, Verizon brags about customer service. Yet, when it comes to have a chance to help customers, they fail to deliver. Automated phone answering service is horrible. Waiting time: "20 minutes or less"!!! at 8:20 AM EST on a Friday. They would not give a direct number for billing department, thus another waiting period. As usual, faithful customers (10+ years) get a lesser treatment (and greater bill) than new ones.

Untrustworthy, unable to stand behind offers or even what representatives present to you. Each one is different. More than once, time consuming efforts regarding a deal that was advertised and information was incorrect.

I have a router for my internet. Really bad for getting a signal and no real high speed available. This is one step above dial up and this is all I can get in my area. Also a lot of dead zones here at home.

Verizon cut my 4G service in my area without notifying me so my Internet signal now rolls from 4G to 3G to 1X. They informed each time I called that I need a signal booster now that I have to buy from them at a cost of $250.00. I think for being a loyal customer they should have sent me a booster for free.

The reliability is very good, but their customer service absolutely sucks. The prices they charge for phones is nearly outrageous. Because Verizon is so big, they can treat people however they choose.

We have never had a location that our phones wouldn't get service in! I switched to another provider, boy, what a mistake! Verizon is reliable where we need to be!

Frieda ** is the one who you can thank for being your best customer for the last 10 or 15 years being with y'all that she has 5 lines she pays for every month over 300 dollars every mo. But she swear by y'all being the best and I'm on one of those lines.

I am very satisfied with Verizon services, especially when questions come up that a technician can solve over the phone with explicit directions. When a new router was ordered for my internet system and there was a question about the charge, customer service solved the problem quickly.

They have great service and very little wait with how they organize their retail stores' customer service workflow. The experience is very organized and their selection is large. Their service is a bit pricey but you get what you pay for.

I love Verizon. It has the best sound that come through the phone. The reliability of the service is the best on the market. I have had a very positive experience with the service and would recommend it to everybody!

I don't like the way if you have a phone on someone's account where they can shut your phone off every other day and turn it on the next. It's very frustrating.

Too expensive. Rental of boxes every month adds up. Fios is not really that fast or reliable. Good access when traveling. Good network around the world with ease of access.

We have our landline and cell phone and internet with Verizon. The internet is slow sometimes but we have a package deal with Verizon and it would cost us more if we got another provider for our internet.

Get service where no other wireless service has it. I tried others but switched back to Verizon. In my opinion Verizon has the best service. They have me for life.

These greedy ** have illegally monopolized this damned communication area and ** overcharge for what most of the time is piss poor service dropped calls etc!!! The government needs to destroy them and their dastardly tactics period!!!

I was on a previous family plan that was wonderful then she passed and we did not have password- so started my own plan not understanding how different plan would be. Purchased a new phone so have 2 now but came to understand I could only have 1 on my account- checked a page for seniors that had a plan that seemed to be better but not active- now I cannot get help by phone, internet nor callback. Website does not recognize my password-zip code- etc though it shows up on my info sheet online.

I've been with Verizon for years and they have become greedy and ruthless like others. I'm a victim of identity theft and went to purchase a phone from Verizon store. Was told I needed a 4 hundred dollar deposit for a $168.00 phone with 24 mos. financing phone and service. Ummm? Left. Went to Walmart. Spoke with an T Roc rep selling Verizon phones... "Just pay sales tax today." 24 MO. installments for Galaxy S8 of 25.00. Called Verizon for activation and approval. APPROVED. But can't buy a phone Pennsylvania. With a WVA address. Uh? What?

Good company but their service is way too expensive. Since we don't travel anymore we are switching to AT&T which we had for many years until we travel to an area AT&T wasn't offered.

If I could get by with NO STARS - I switched to Verizon after service with another well know company that I had been with for over 30 years. Yes, 30 years! So why did I switch? Verizon put a tower up within 3/4 mile of my home causing interference with my then current cell carrier. So I switched. Now there are MAJOR issues and I'm being told by Verizon that I have to use WIFI calling while at home and that too is an issue since I have CenturyLink which is just as bad as Verizon! Now, I'm told by the county those towers are solely for service to County phones. Nothing can be done since the tower services the county EMS, Fire and Law Enforcement Departments.

I mostly use Verizon for telephone and they are excellent. I have used them for data but not a lot, usually via wifi at home. So far they talk the walk and walk the talk and I've no complaints.

Verizon Wireless service is ok. Get at least 1 dropped phone call a day. Would like something more affordable too, and to find a phone service without all the dropped calls.

Through all my experiences with wireless providers I have tried throughout the years, Verizon has been the best in all aspects for me. The only negative about the service is the costs of service plans phones etc. is much higher. And I really wish it wasn't but I guess you get what you pay for...

Extremely expensive! No consideration for long term customers. Free things that really aren't! Free iPad but you need to pay for 2nd line for 2 years!!! Unnecessary!!!