Verizon Wireless Reviews

Been with them since they were GTE in the 1980's, never had a compelling reason to switch. Their coverage is way better than any of the competition in my area. Pricing has been moderate, but not cheap.

Verizon has been very good co. To deal with. It sucks that I can't pick my own organization for the money to be given. Animal rescue is nothing but a ** ripoff.

My family has a package deal with Verizon. Our phone calls often get cut off, and we've put up with that but now for two days no one can get through to us on the phone. We called them yesterday and they told us someone would come today, before 11:30 am. Then we got an email saying they'd be here between 7:45 and 8:45 am. It is now after 12:00. When I called them they said no one was coming, and they "apologized" for the "inconvenience". That is lame. What do we pay them for? To leave us hanging for hours on end for nothing? I would NEVER recommend Verizon.

I have had Verizon for over 10 years. While they aren't the cheapest they have the best coverage area and signal strength compared to different services my friend have. They have a good selection of products and are very helpful. With any problems that arise.

Where I live Verizon Wireless is a horrible terrible joke. The wireless service a snail was faster. I moved into a much older area which is a small neighborhood. Verizon would have wanted to disconnect my area if they could. The price for service and the return not worth the money paid to them. Response for service was nonexistent and the internet speed below 5 consistently. I was glad I switched to another provider where I encounter 35 more often than not.

I have been with Verizon for over twenty years and they provide the best cellular service. Verizon's rates are higher and they should try to become more competitive with the other cellular companies out there.

We had been AT&T customers for over 15 years but after we moved from Houston to a small town in Alabama, our service went downhill fast. We could not dial calls out of the house, had trouble getting service even outside. Calls that came in while we were in the house would either, not be receive, had a bad connection or the call dropped. We finally changed after many months of asking questions of other people who had cell phone service and decided on Verizon. In a medical building I was unable to get calls or make calls on my cell phone with AT&T. With Verizon I could receive and place calls from any place in that building.

I have been very happy with this carrier for more than 10 years. If I need any help the local store provides it happily. If you hear of a better priced plan just stop in and they will convert you over to it without any questions.

My husband and I never had a problem with our service or connection. Other than a couple areas out in the boonies. However lately it's "everywhere". It's so extremely frustrating because we have a business and use our phones for all our jobs. Rumor has it that the phone companies are doing something to our phones during updates to lessen the connection. SO... then they advise us to upgrade to a better phone. I know other people having the same issues. Don't do the updates folks or you will lose your connection.

Verizon Wireless DOES NOT care about its customers. I was with Verizon for 15 YEARS. I have the Google Pixel & one day my phone randomly restarted itself. When it restarted, my phone was really screwed up. My settings were off & I couldn't get into them & I couldn't use any of the soft keys except the back button. I called a tech coach & he ended up freezing my phone for a DAY & A HALF.

This company never has their records up to date. You pay them. They still look for payment. Plus they are too expensive. We are prisoners. There are no other providers besides Comcast. That's another ripoff company.

I have been a Verizon customer for 10 years and any time I have had a problem with my service or bill, it has been taken care of immediately. They also have a plan that fits me perfectly.

Reliable, quick to fix problems, no matter the time of day or night, there is someone to solve the issue on hand. Rarely does it take a long time to solve the issue/s. They are very helpful.

The service is pretty good although it took me a year to redeem my insurance on my phone. This company is way more expensive than others so I will change.

I opened an account with Verizon where I was told I would get a 18% discount through my employer and the cost was $30.00 per month including online. This was lie and the monthly cost for 2 years was $78.00. This extra line cost is not disclosed, my 18% employee discount was dissolved by alacart surcharges, taxes and government fees. When I called to make sure this contract did not renew after two years my account online was disable, customer service hung up on me during the call, and when I drove to the local Verizon store they suddenly did not have access to customers accounts.

Overall a positive experience. Service is good most of the time. I do have issues with not being able to access the internet more frequently than before.

They, Verizon, charges me for a plan of service I did not ask for... the quality of reception is unreliable in my house and I reside in the city limits.

They have a great sales rep. who go out of her way to make sure the customer are very happy and satisfied. Happy and work very hard. Great customer service.

I don't like their contributions to republicans and to politics. I've lost signal around windmills for power. But I've received signal on Mount St. Helens.

They are way too expensive. The coverage area that they promise is not accurate. I frequently lose connections while on the road. Not only do I lose connections, the conversations are barely audible, going in and out as you travel.

I brought my iPhone 6 in because of a headset jack issue I was having. I remember asking, "Can I trade the 6 as an even swap?" The representative said that my phone was still under warranty and the insurance only cover 50% of the cost of a new phone a 6 or a 7. But, I had to release my phone to the store that very day. I agreed to it but then when the receipt printed, it deducted the full amount of the phone, It appeared that my new phone was covered 100%. I signed it. I still have that document which is the only document, I signed. It actually stated that the full amount of the phone was covered and the representative stated that, I will only be charged in the amount of 30$ for the 1st month and my bill wouldn't change. It will go back to normal as it has been nothing was changed, so I believe this was true based on the receipt.

Verizon is about average with the other big 3 - AT&T, US Cellar, and Sprint. Cost about the same, coverage same - good here and not here. Data is expensive.

While Verizon is substantially more expensive than the other cell phone carrier, I have never had issues with connectivity when I really needed it. Having said that, I believe that Verizon can and should lower their prices more.

I was hit with fraud last month on my account and it appears to be handled now. However, sometimes I need to call multiple times to get resolution. It used to be better.

Verizon has been reliable. This is important to me because I own a small business and rely on my phone as a major tool. Never a dropped call or missing messages.

We are loyal Verizon wireless customers. We love their service & that we pick up signal everywhere we go. It's so affordable for family. We have the prepaid $50 a month unlimited.

Verizon has good merchandise. I have never stopped into the store with a "how to" that they did not guide me through the process I was looking for. They show me how to find the answer then watch me find the answer so it is not just a, "Here I'll do, now goodbye." I am elderly and they are so kind to me.

This is a real review of the "Ellipsis tablet." I'm on my second ellipsis tablet, first tablet had a cracked screen, I was told it cheaper and easier to take it to a repair shop and for $70 they will change the screen. Wrong. There are no replacement parts. I was informed these tablets are "Throw Away Tablets." No parts available, the best Verizon could do is sell me another $400 for $200 (discount).

Calls are frequently dropped. I have a home office and have to maintain a landline due to the poor signal strength in a 12 block area. This was confirmed after I complained three times. There is no resolution except to turn to WiFi on airplane mode while working in my office. The problem has gotten worse in the last several months. I asked for a bill reduction due to poor service (working full time from an office and not having cell service that does not drop calls). Promised a whopping $45.00 one time credit. Not great service and not satisfied at all. Next step is Better Business Bureau.

We've been with Verizon and predecessors since '92. Always friendly when discussing situations or product line. Being given several options when concerned about pricing. We'll stay unless something drastic happens.

They have outstanding services and their Google phone is the best I've ever had. They even helped me to set up the phone as soon as it was purchased before I left the store. The only drawback is they are expensive.

Verizon delivers the service I want with the least hassle. The internet service always works. The tv channels are great, and the picture is perfect! I had cable before, and it couldn't compare to this service. I am very pleased.

Verizon has exceptional service. Every time I upgrade my smart phone I run into issues I don't understand and all I need to do is call Verizon and they walk me through the process of setting my phone up so I don't have any issues I can't take care of myself. They are kind and don't make me feel like my phone is too much smarter than I am. :) Thank you Verizon for caring enough to provide awesome service!

Have had Verizon for a long long time starting out with a phone mounted in my car and upgrading several times over the years to the latest technology. Have also had a Verizon wifi for several years. We travel in our RV and I almost always get a good signal. There are Verizon stores nearby if I have any questions or problems. They have a good selection of plans available and their prices are fair.

I have been a Verizon Wireless customer for almost 20 years and have had few problems with them. The employees are always helpful and knowledgeable. They also have the best coverage.

They willfully and purposely lie to people to get them to sign up for bigger plans - they promised me that since it was a data only plan, my rollover GB would never expire... LIE. They then take their ruse to the next level with intentional plans to sweep data customers have paid for. This is how: Any month you have a carryover balance they have set the system up to draw from the current month bucket instead of the carryover bucket - ON PURPOSE - because they are counting on people repeatedly having carryover data. Unless someone continuously uses MORE than their allotment (and pays EXORBITANT overage fees per MB) they NEVER have a chance to use their carryover data before they STEAL DATA THAT WAS PAID FOR!!! THEY LIE LIE LIE... In fact, I am pretty sure they don't know how to tell the truth!!! Someone should secure a lawyer for a class action lawsuit - all of this is ILLEGAL and would be actionable!

I've been with Verizon for over 10 years. I took advantage of the original offer of "unlimited" plan feature. Well over the years it appears Verizon bit off more than it can chew and has done every dirty trick to get me off this unlimited plan. Any change to my plan and I would lose this feature. So I couldn't upgrade my phone or do anything. So for years I paid full price for any new phones. Overtime however, they kept increasing my fees, so now I'm paying 49.99 for the data plan. I was supposed to be locked in the 29.99 plan for life but that was a lie.

The calls are spotty... Cutting out... Otherwise Verizon is fine. It helps to have a recent phone model also. I recently updated my phone and it is better.

Great reception, horrible prices. Very dependable especially traveling from state to state. Customer service a great help IF they speak clear English. Nuisance when I have to be redirected to numerous agents.

They honestly have the best service but the price is a bit much! I have to have unlimited plan because I use my phone for work so I spend a pretty penny.

Our internet speed has slowed to almost a dead stop. Can't watch a YouTube video on my laptop, let alone an Amazon video on our SmartTV. Even my email program is having trouble downloading tiny thumbnails. Have been on the phone to Verizon for days and only get polite, vague put-offs instead of better service. No sign of Fios coming to our area either. We're thinking of trying satellite service instead. This has stopped working completely.

Verizon is outrageously expensive. I have friends that use another carrier and spend 30$ a month for two phones. I believe I'm going to switch carriers as we pay eight times that for three phones. That's just not right. In fact it's robbery.

I've never had a problem with Verizon. They helped me every single time I needed help and they have never gotten an attitude with me. I've been with Verizon since 2014 and I'm never leaving them. Also, Verizon also has offered me a chance to get an upgrade to the new iPhone.

Once I had an issue with my service and I called in. First customer service rep I spoke with could barely speak any English and then the next customer service rep I got was pretty down right rude and seemed reluctant on helping me fix the problem.

New offers are mailed. If it is of interest I call. My mediocre ratings are due to difficulty in contacting a real person with a problem. The coverage is great, and call quality is very good, even in the mountains. I am on balance, satisfied with the service.

Walking into a Verizon store for help with a plan that fits is a time consuming, confusing, unhelpful, miserable experience. They apparently are on a commission basis for their salespeople, oversell a plan and options to hike the bill and sale and you walk out exhausted, confused and totally overbilled for what you need. We're stuck with these jerks until my husband doesn't have to use them for a business account and then we're switching and taking most of the family with us.

Sign up with Verizon started off okay until the contract was over and they made no offer to renegotiate. For the service they provide and the money they charge for the same old program, it definitely overprice and not worth my money, so I'm dropping them. They will never get my business again.

They are pricey. I stay because the signal is more dependable than others. They must have the most cell towers. I sometimes think of switching for a better plan that costs less, though!

Verizon establishes policies to rationalize theft of millions from credits on customer’s accounts. As of June 2017, my account had accumulated a credit of $430, at which time I spoke with a representative in reference to a refund. The representative informed me that Verizon does not give refunds. I then asked if I could use my credit to make a purchase from the Verizon online store. He checked with the sales department and was told Verizon does not allow credits to be used for purchases. The solution the representative and the sales department offered was for me to leave the credit on my account and allow it to be used up by my monthly charges. They determined the monthly charges would zero out my credit balance by March of 2018, at which time I was to resume making monthly payments.

They stole my information from my account and opened up 3 credit applications to rip me off more as if paying for their crappy service wasn't enough. They have horrible customer service and gave out my bill to the scammer that got all my info. Unbelievable! FIND A DIFFERENT CARRIER, THEY ARE THE WORST.

A family member had Virgin mobile with talk, text and data unlimited for $55 a month. Went to a Verizon store and was told the phone was free and had unlimited talk, text & data for only $60 a month and prepaid for the month on a no contract phone. New bill came 14 days later and had to pay from my phone since her phone couldn't dial out. Found out Verizon said new bill was over $200 as she went over the data use. Customer service was arrogant, unprofessional & refused to help. I would NEVER use as my wireless provider.

I feel Verizon is pretty overpriced and they don't have a lot of leeway if you don't use a lot of minutes on your phone. Since I am retired, I don't use my phone very much, so I am going to cut down the minutes so I am not paying quite so much.

Like having Verizon coverage to make calls and cellular for internet. My last phone died before the 2 years of payment was up. So I had to finish paying for it -$200- before I could get a new phone. Now I am in lock for another 2 years and praying this phone will last. Seems phones could be cheaper and last longer. I think the phones are made to self destruct so we are always paying for equipment.

Everybody in my family is happy with the service of Verizon, even we use 3 phone internet any Roku internet and one laptop the speed of internet is great. Customer service always is a good service with happy end and they explain very well all the question we have and another thing very important this Verizon company never give to me a different price in my monthly bill. They are honest for almost 2 year with this company.

First of all the Verizon data plan is a joke, 1.5 hour on browsing Amazon.com consumed 1GB by using Jetpack. When I determine to close the data plan, the representatives lied to me that if I can find someone take over the phone number associated to the Jetpack, I would get $200 reward. Sound a good deal. And I confirmed with the second representative, and I was told the same. Finally when I got someone who is willing to take over the phone number, the representative told me one reference $50 only, only by finding 3 people who open new Verizon account will I got $200! I was misled intentionally by the representatives all this time!! Be aware of all the traps when you are working with Verizon. Lesson learned and I will never user Verizon ever again!

Face it. The era when Verizon was a leader is gone. Nowadays they are only experts in billing: rude, ignorant and arrogant. Verizon wireless were applying their fraudulent practices on us for at least half a year first by overestimating our data usage and constantly pushing us to switch to larger data plans. Our regular data usage rarely surpasses 3 GB and yet lately we were paying for a plan with 8 GB. We paid $178.20 monthly for 2 cell phones 8 GB of data and 1 gizmo watch. Last time Verizon jacked up our bill to $266.50. Refuses to adjust it. I contacted the company 6 times about this issue. Also bill shows $180 past due, which is not true. Last bill of $178.20 was paid in full on 09.22.2017. Verizon states, that all charges are valid and resulted from them playing with my due date on a billing cycle. I cannot afford to pay random 30% price increase and I am tired of Verizon's fraudulent practices.

Verizon provides good phone and Internet service in many non urban areas of the country. If traveling far from a metropolitan area, it's best. When the service is working well, customers service is good too. When not, personnel are often overwhelmed and do not know how to fix the problems or refer customers.

I have been a Verizon customer since they were Bell Atlantic. I briefly tried a couple of competitors and was plagued by dropped calls. In my opinion, Verizon is the most reliable for connecting. I rarely get a dropped call and that's very important to me.

I've been with Verizon a very long time because they are fair and they go out of their way to help you. They even waived the amount due when I couldn't get good reception in my area. They also sent me a free device to try and get a better reception. I appreciated their efforts. My reception is fine now.

Verizon's network is very reliable. I've never had dropped calls nor have I ever had an area with no service. With new additions to the plans regularly, it's a good value.

When I decided to get a cellphone I wanted one that I could rely on the best. I wanted one that would not drop my call and I could use text messaging. I also wanted one that had friends and family. And most of my family has Verizon and there are great benefits to this, it helps keep the cost down. And I wanted a cellphone service that had service everywhere. Because when I worked in California and then move to Pennsylvania I had not problem switching my service from one state to the other and getting a new phone number programmed in to my current phone. This is why I stay with Verizon and continue with them.

For many years my wife, my daughter, my son, and I all owned Verizon phones. One by one, we transferred to other carriers, until the only phone on the Verizon account was my daughter's. Then, early this year, ownership of the Verizon account was officially transferred through Verizon from myself to my daughter. My daughter was well into adulthood at the time. Imagine my surprise when Verizon reported negative information on me to a credit agency. Since the account was transferred to my daughter, I had not received a bill, a late notice, or a collection notice from Verizon.

During the major 3 day 3 state power outage, Verizon was the only service that worked. We have great coverage and rarely any dropped calls while others we know with different networks have many problems.

I always buy my phones, to save money on my monthly bill. But, have to jump through hoops to get the right monthly price, and it always changes from what the original customer service rep quoted me. (And always in their favor).

Verizon unlimited plan is a lie. They actually slow users down to where the internet is unusable and stops completely. The slow down numbers they quote are a lie. They apparently are not able to deliver as promised.

Essentially no cellular service for 12 months. Monthly calls to report problems. Verizon blamed my device rather than admitting problem with regional service. Recently learned it is defect in Verizon network. Verizon is unwilling to provide information on repair or compensation for lack of service. Hours on phone waiting for agents who have no decision-making power. Very low level of performance. Treat customers like morons. Horrible way to run a business.

It took me 5 months to resolve a billing issue with Verizon. Went to Verizon store twice and I called Verizon customer service 3 times to resolve this issue.

On Sept 30, 2017 received a credit alert notice on my email. I checked my credit history on Credit Karma and notice Verizon Wireless had ran a credit inquiry in my name without authorization on Sept 28, 2017. Immediately, I submitted a credit fraud alert and security freeze on all three credit bureau. On Oct 2, 2017 at 12:56 pm I called Verizon Wireless at 1-800-922-0204 approximately around 12:56 pm and spoke with Latricia and explained the issue. She then redirected me to the fraud unit and spoke with Sharon approximately around 1:02 pm. I explained everything to her in detailed. She was told I wasn't living in Florida and haven't lived there in some years. She told me an account was open in my name and it was tied to my name so therefore it's my account and it's not a fraud issue and the phones were sent the address provided which is attached to my name and they received the information from Equifax Credit Bureau.

Bills too high always, rate and MB they say is always over (mysteriously). Too many bills inaccurate, to the point where you'll only get it changed after you complain. Data rate meter isn't verified by third party, complete fleecing of Americans. Absolutely will never use them again, customer service is the worst.

I was lied to when I renewed my contract. They told me I was on 50% payoff, when it was a 100%. Then I was told it was fixed and would receive a call back to finish process (which required a manager). Never called me back. So I called back for the fifth time in 2 month for the same issue. They told me the previous rep was a liar and misinformed me. They said they could not make me the same offer. So made me a different offer that was not helping the situation and suggested I go to the store for a better resolution. The manager of the store done his part. Instructed me to call Verizon back and get the credit I was offered to completely fix the issue. They then told me no credit. Even though it was written in the notes to do so. I HATE THIS COMPANY! Customer for 12 years. And $36,000 spent over 12 years. WOW! OBVIOUSLY they don't need my business. So maybe another company will appreciate my money! Hello Sprint!

I live in Nassau County North Shore Long Isl NY. The cell service here is just mediocre. I usually only get 2 bars. Verizon could use better cell towers but I don't have any issue with their customer service. Their prices and plans are competitive.

When I got my account with Verizon we were double charged for the first month, called and settled and sent to collections anyway. We finished our two year term and I didnt pay the last two months because I was mad so that was my fault. We cancelled a month and a half after our two years was up. We were charged a month plus a few days. After we were sent to collections we ended up making a settlement for a total of about 540 dollars between the two. The initial 150 from when we were double charged was sent to both collections services in the end and we never owed that money to begin with.

Give me a customer service rep that I can understand!!! I'm a long time customer and overall I think Verizon is good but I DREAD ever having to call Cust Serv, like I did today. I couldn't understand her, she wasn't that helpful and you gave me my device and YOU should have all the info on it. You want the number off my sim card? You should have it! I don't have the device with me!!! Why can't I just do what I need to do on your website so I DON'T have to call you!!! I HATE CALLING VERIZON!!!

**, at the 100 S. Biscayne Boulevard, Miami, Florida store, was extremely cordial and very helpful when I needed help installing a SIM card in an unfamiliar cell phone! He had no chance of making any money from my visit, but he was, nonetheless, very kind, and he went the extra mile in helping me to find a store where I could get my photos transferred from another phone that was so old, there was no cloud or any obvious way to get my precious pictures! Thank you!!!

False advertising claiming Unlimited data. Got everyone to sign up when the competition offered unlimited, then a couple months later changed it to up to what I thought was 25gb unlimited then they slow you down like an old dial-up internet access after you reach 25gb, which is like within a week. Then they sent me a message saying they've upped my Unlimited to 25gb, which means it was something less than they said it was going to be... WTF? Where do I sign up for the class-action lawsuit to get my money back? Liars, total **, totally deceptive. Their internet connection is worthless. They are an evil company that needs to be brought down and their executives put in prison. Awful company, terrible. A bunch of liars. Stay away. Avoid this awful, deceptive company. Their so-called "Unlimited" plan is total **, overpriced and useless. It barely works enough for me to file this complaint with Consumer Affairs.

The customer service is always great but I would like some sort of benefit to being a customer for over 10 years. My bill is outrageous. I have 5 lines so it gets pricey.

Upon purchasing a new phone a Verizon Sales Rep at the Carlsbad store on Marron Road, said that he would give us a hotspot device at no extra charge. I told him that I wanted a plan similar to the one that I currently had which was $59.00 a monthly. He assured me that by adding the hotspot I wouldn't be charged a monthly fee. However when I received my bill summary a few days later my bill had increased to $109. I had not only been charged a monthly fee but also a charge for the device, a jetpack line access fee, and taxes. I called Verizon and told them about my problem and they credited my account and told me that my plan would be changed back to the original plan. However, at the end of the month my bill was even higher, $170 and $109 was due at that time.

My contract with Verizon will expire in November and I will be changing providers to Boost. I live in San Antonio Texas and my service is horrible; Verizon claims 4G and I only get 3G with all the updates possible. The other day I was trying to download some news I wanted to read, after waiting for more than 5 minutes and nothing happening I decided to grab my wife’s phone from Boost and was able to download the news in less than 30 seconds. Needless to say Verizon is OVERPRICED and the reception is **. I will be changing to Boost next month; cheaper and faster.

I was with Verizon many years, waaay back when they were Airtouch even. I told them I wanted to change to T-Mobile, and they gave me their BEST plan... the Customer Retention plan or something like that. Yep, two lines for $50 each per month, included unlimited calling and texting, PLUS a generous 1GB data each line. My friends kept telling me what fabulous deals they were getting with Verizon, but every time I called in they made sure we had the absolute best plan we could get. Finally did change to T-Mobile, and I must say, the service is much better and every service is better than Verizon!!! Well, called Verizon to tell them we changed over and wanted our final bill... they got snotty and told us that since we had just paid our bill for the next month, we were stuck in the plan till it expired. No refund for the money we paid, just had to let it run till it expired. I would now never ever consider going back to Verizon for any reason.

It's a shame they don't have a 1/100 of a star because they deserve it. I use a Jetpack for internet. They sell you 15 gigs of 4G and then take a chance each month on unlimited. I have to update the Jetpack monthly and yesterday they told me it took 2 Gig to update it. But today they said it now takes 5 Gigs an upgrade. Funny they can't make up their minds and tell the truth. But to use 1/3 of the 15 Gigs monthly to keep the device updated is ridiculous and a total theft of service.

Been having issues with this company for years. Terrible customer service, foreign language agents that attempt to talk you into add-on contracts but don't properly explain the details. A contract was signed electronically and the complexity of the details weren't verified until after the contract was signed and was relayed by a different agent whom denied the details of the original contract. Multiple mistakes have been made in the paperwork over the years. Devices have become extremely hot. These devices were sent back to Samsung for repairs. Verizon had at those times agreed to freeze the account until they received their loaner device after we received our repaired devices. On all instances of the aforementioned issues my account was charged for these devices. Me and my wife were then harassed by Verizon multiple times due to them not doing their part and not freezing the accounts.

My husband and I left T-Mobile to go back to Verizon. They bought two of our phones and traded our iPhone 6 for an iPhone 7. We were told the iPhone 7 would be free. We would pay for it for 3 months then they would reimburse us the 3 months of the money and then it would be free. This was in February. We agreed handed them our iPhone 6. No problem. After 4 months I called Verizon to find out why it was not removed. They told me that we weren't qualified for the plan because we were not on unlimited. I said I had never been on unlimited and that the offer was given knowing this because I was signing up for a plan that day. After a week I was called back and told the plan was agreed to and they would fix it. 2 phone bills later it still was not fixed.

My husband and I spend SIX HOURS on 9/24/2017 running back and forth to Verizon locations because we were being pushed around. That day, we spoke to SIX different Verizon representatives and not one of them gave me the same answer as to what their iPhone 8 plus promotion was. Finally, I spend over an hour in a half on the phone with a representative named Matt who sounded very confident in his answers. He told us with our bundle we can get TWO iPhone 8 pluses for only $300. Yes, that sounds nuts right? So I asked him to repeat it to me a few times and make sure he had his facts straight. I still couldn't believe what I heard so I asked him to send me a text so that I have proof of this in writing and he did.

Worst customer service ever! Do not upgrade your phone! I decided to upgrade, didnt like the phone, called 4 days later to return my upgrade and get my original phone back, was told everything would go back to the way it originally was. Ha! They send me a brand new iPhone because they couldnt retrieve the one I turned in when I upgraded and now I'm being charged for my iPhone as if I never had it. Wth is the 14 day return policy for?

I purchased a Gizmo tablet on sale for 99$ on 4/9/17. At the same time I purchased 2 phones and added 2 additional phones to the unlimited plan. I was told that the tablet was on sale and that there would be no charge to remove the tablet if it broke or decided I didn't want it on the plan. I have a handwritten note and receipt showing the tablet was 99$ on sale. I was never told I had to add the tablet to the contract for 2 years or pay the full amount. The sales rep didn't write down any of that info and said since I paid for it in full I only had to pay a line fee of 10.00 a month. I was worried about the tablet getting broken and reassured if it was broken I could remove it from the account without penalty. I have taken the tablet to Verizon multiple times because it keeps freezing and I was told that Verizon was having issues with the tablets and taught how to reset it.

I have been with Verizon for a year now and the service is great. Their customer service at the stores where I live are not so great. When I purchased both of my phones in the store last September I was told that I could upgrade when I paid 50% of the installments. I called customer service to confirm this about 2 months ago and the lady who helped me was very nice. She answered all of my questions and advised that after I paid the next bill I would be at 50% so I could upgrade to the iPhone 7 plus I wanted at the time. Well now I'm at 50% so I chat with them and ask what my options are as far as upgrading and trading my current phone in. The agent advises me that I cannot upgrade until I pay 100% of my phone off. I told him what I was told in the store and he didn't seem to care.

I've been a Verizon customer for 7 years. I ordered the iPhone 7 prior to the release dates of the iPhone 8. I decided to return it (unopened and within the required time frame) in August. I've contacted Verizon 4 times to get the charge off my account. Each time with false promises that it will be removed. They gave me a new number for the phone. I didn't even request it. They are horrible! They have lost a customer and veteran from EVER using their services again. It’s been over 30 days with ZERO resolution. If I could give them negative stars I would.

Get service, where no other wireless gets. I have changed services over the past 3 years but come back to Verizon because you can't get better coverage.

Verizon is the ONLY provider in my area, so I am stuck with them. The Battery in my 5 month-old LG V20 swelled up like a balloon and the phone died completely. I took it to a Verizon store and was told "We don't carry batteries, call Customer Service." Spent 40 minutes on the phone and was told they would 'overnight' me a new phone & battery. 4 days later the phone arrived - with no battery. Another call and was told "Oh, we never send batteries." When I responded that I did not need a new phone, just a new battery, I was told that a battery is considered an accessory, and told to "call LG - they will replace it free."

Verizon is too high and not willing to work with you even if you can show proof of lower prices. It has comes to the times that my entire family after all of these years, must pack up and leave our phone and data packages because they are not just talking about $10. My service is fine, the family is happy, but the cost is prohibitive!

Service terrible. I never got the right kinds of answers when I called customer service. I hate this company. They don't appreciate customers and I will never use them again.

I have always had great service and no dropped calls. This means a lot to me because I lived in a remote area of AZ where I depended on reliable service.

Verizon Wireless is overpriced, has poor reception, and when you go to store for help they give you a song and dance unless you are ready to upgrade and spend more money.

No problems recently with the company. I have been a customer for years, with good service, few problems, reasonable response times, knowledgeable staff, who provided answers to our questions, and who made sure to be careful about the lawn, and cleaned up the work area before leaving.

Verizon has good reception most areas. Though in the last 9 months I do need to take my calls outside at most places. They are easy to use and quick to sign you up for all kinds of deals that keep costing you later. Switched to a prepaid phone through Verizon and it is okay.

I was a loyal Verizon customer for over 10 years, but as prices continued to rise I was left with no option other than to leave. I have now been with T-Mobile for 2 weeks (paying $70 less per month with 2 brand new Galaxy phones). For 2 weeks I have been trying to get in contact with Verizon to obtain a copy of my final bill. Not only am I no longer able to access My Verizon, but customer service has been no help either as I cannot remember my pin. Now, according to Verizon, my only option is to drive to my local Verizon store to have my pin # reset. How can a brand as large as Verizon not have the capability to reset a pin over the phone? I only left Verizon 2 weeks ago! I also find it ridiculous that Verizon locks you out of your My Verizon account immediately when you still have outstanding bills to pay! Never again will I use Verizon or recommend them to anyone. I would give them 0 stars if I could.

Never missed payment and was with Verizon for 9 years, but finally tired of the conflicting answers from different customer service representative every time we call, so I will be one of thousand people complaining. 9 years as customer paying added fees, dealing with mistakes and overpaying. In the end needed help with Verizon Cloud and no one helped and I lost all my photos from vacations. I never was told correct amount final bill. Never told the conditions even though I called repeatedly the last month. I respect customer service reps as I was one, but do not respect anyone on the other end who cannot help and gives me conflicting information. Some of the reps were patronizing and perilously difficult. I only called when necessary to get technical help with Verizon cloud, payment help and explanation, and information on porting number. Never use Verizon cloud. Use Google Cloud and back-up.

I was closing on a home and was told by my loan officer that I had this account in my credit report. I've never had Verizon wireless and was pissed about this high bill for $$1600. I paid it at the time because I had no other choice in the matter and I wanted to close on my home. After further investigations, I've learned that family members use my social to get this acct in my name without my permission. The fraud Dept at Verizon Wireless will not help me in getting this paid acct removed. You would think that if a person knows the person that committed the crime they will go after them. The fraud Dept at Verizon are frauds. So they wasted money chasing people they can't find instead of pursuing the people that are available. I was told they don't handle domestic issues. No, this is fraud. Someone used my social without my permission period. I don't care if I'm related to them or not. 85% of fraud victims are from people that they know.

They charge way too much for so little!!! There are much cheaper versions and when you lose data and call them?? They tell you they cannot help with their cloud! Just had it happen to me! Referred to Apple.

I have had no problems with my Verizon service. At one point I had financial difficulties and they were very helpful and understanding. I have upgraded my phones twice and they were very helpful.

I like that I can get texts that ask for a change in service that can often lower my bill. This just happened recently when I was low on data and the new plan made my monthly bill less expensive!

Service from Verizon is very good. I never have a problem with connection and service reliability. Whenever I have to call on device or access to more service features torrid never an issue.

I have had a great experience with Verizon. They usually are a great help solving any issues I have had with my phone. I strongly recommend them to my friends and family.

Verizon is ok but way too expensive for what you get. We got roped into one of there data plans and it has been horrible. Bad part is now it will cost me more to change plans to their new plan. Seems like there is always a new way to force me to spend more. The service is ok but nothing great. The sneaky way they add charges to my bill and force me into plan changes is terrible. As soon as our contract is up we plan on changing providers. Will it be better maybe but cheaper I hope. My phone bill is over half of my mortgage and that's not right.

Verizon has the best service but the prices have gone up so much and it is ridiculous. I traded my phone and I don't have the phone anymore but I am still paying for it. Does not make sense to me. I called but the customer service cut the conversation short and pretty much told me to pay the bill and be quiet.

Verizon cell phone service is great. I have never had a dropped call yet. Their specials on phones also fits our finances. The only thing I would like is for them to give us a discount on 2 person lines as they do for 4.

Cancel but I cancelled with Verizon Wireless because they have a lack of communication. They say they record your conversations so we have a problem that can go back. They never do when it comes to you having a problem but when it comes to them wanting money or needing something, they got the conversation recorded right there. I'm just having issues with him now I paid off my payment off. My phone's my tablet now they're telling me I still owe for my tablet and I told them that the sales lady said I paid everything off and they said nope. And I said "See what I mean by lack of communication?" So I'm going to Better Business Bureau with them because I'm sick of the runaround and I asked if that's how they make their money off everybody by not knowing what's going on in lack of communication. Never go back to him again.

Service is too expensive. Too many fees. I would also like to see them revert to charging a reasonable price for a new phone if you renew your 2 yr commitment instead of charging $400 or $500 and making you pay on time or full price upfront. The phones are not worth that price.

They advertise the most powerful 4G network but I can't get service in my home. When I started the service I had no issues until 6 months after. I was told there were no service issues and wanted me to buy a $150 booster for My router. I'm already paying for monthly service. Why should I pay more to get the service I expected and I'm already paying for.

Verizon artificially makes it difficult to cancel home wireless service, even if you are trying to do normal things, like move to an area where they are not present. Only some of their stores take the equipment (which they charge a ridiculous amount to rent) and they are only take cancellations during business hours on weekdays - when most normal persons are working. They also do not let you cancel online and the phone menus are poorly structured.

Really happy with my provider and would not change it at this point. Verizon has great service. Cannot really think of a better service and I have used other providers.

The actual cell service is ok but billing and customer service is dreadful. They continue charging for Ipad service that we have never used for two years. Requests to credit our monthly billing for this. Never used service but fall on deaf ears.

I love the service. Wouldn't go anywhere else but can't stand the new high speed internet. 3gb goes in one day when my son watches YouTube videos. I wish we could go back to regular internet.

Verizon has great coverage, but they know it and OVERCHARGE you for it. Plus, their plans are NOT the most flexible and instead of trying to assist you in saving money they seem to delight in finding ways for you to spend MORE money.

I dislike the taxes or fees they apply when you are changing an aspect of your coverage or usage. For example, when I wanted to switch phones from a broken phone to a previously used phone on the account they wanted to assess me a $30.00 fee. Ridiculous. And I never have more than 3 bars for my signal.

I temporarily moved abroad and began to use a Google Voice app and a personal HotSpot (WiFi) to make calls to family back home (including calls to my parents in Naples, FL during the hurricane Irma). I called Verizon multiple times before and after I left the country to ensure I am on the right plan and am doing everything right to avoid international charges. I was advised to turn off Cellular to avoid Verizon charges from my Google Voice usage. I did. First bill that covered my 1-week away had zero additional charges. I rejoiced, it led me to believe I was doing everything right. But not so fast.

I switched from my parents family plan (of 12 years) to my own plan to leave my family off my excessive data usage. When I called to speak with a representative I was told (and repeatedly told) that my unlimited plan bill would be $80 after I set up paperless billing and auto pay. Perfect. I made the switch to my own account. My dad had been brought into the phone call to release my account. He also verified the terms of my new account and how much I would be paying/what I would be getting. Of course when I received my first bill... $105.

Not honest when they know of a preexisting problems, phone freezes and stops while using apps. Note 4 worked better than new phone S7. When I had Note 4 phone just a few issues. Now S7, many problems.

I spent 2 hrs. and 40 minutes on the line with 4 reps. because my Druid switched to Chinese during an update. I am back to English, but the telephone is still searching for English. I was told to take it into the store.

Good service, could be better in South Georgia, but it is what it is! Service can only get better with new towers going in. We are at the end of the lines for AT&T, and they seem to care less about customers that are in those areas.

I have been quite satisfied with Verizon for a number of years. The company's tech support is excellent. I pay substantially for unlimited everything... more than I probably need. My single complaint is with occasional drops on calls to Fairbanks, Alaska. But I forgive them that. I like their buy-back program, their upgrader service, and about everything I know about the company.

One yr ago we purchased a hotspot as we travel a lot and have a business so we always have to have internet. Well oddly enough it just stopped working. We went in to get help with it. The first trip the guy installed a new sim card. Still did not help. Went back again, this time they made us wait 3hrs before they would even speak with us. The first time the wait was about an hour.

I've lost hundreds of dollars over the last 2 years with Verizon Wireless prepaid plans. Even with auto deposit they expire and the balance is "lost" (stolen by Verizon). They won't restore or credit it and only make excuses. "Your account had a balance of $83 but expired because no payment was made". Are you kidding me? "I can't ask my supervisor because it's happened before". DO NOT USE VERIZON! Yes, mine was a prepaid plan, but look at the ethics and integrity of the company that you may sign a CONTRACT with. "Your account had a balance of $83 but expired because no payment was made". Don't be their prey.

We were told that Verizon would buy out our Sprint contract for switching to Verizon. They have you send in your old phones and make the process impossible so it takes months before you realize they will not buy out your contract after all. We did everything they requested but we’re still stuck with a $1400 Sprint bill and Verizon only sent us a card to cover $500 of it and they call it even. That wasn't the deal Verizon. Now it's been long enough they say we aren't able to void our contract because we only had 14 days to do so. They purposely screw you around for six weeks and then say too bad. I'm amazed reading the reviews on how Verizon does this exact same thing to person after person and somehow able to keep getting away with it.

Verizon has become complacent and greedy, they spend all their time generating new accounts and fare to service the customers they already have. Their customer service is a machine, just a machine. When they have a price reduction the customer has to go through the gauntlet to find out and adjust their account. And their coverage has come down to two bars even in the middle of Broward County, that's a joke.

I had issues with in-store customer service. They would not help with exchange during the Note 7 recall. I had to finally do all my returns and exchanges through customer service on phone and on the web. I will not go back to a retail location again.

Very poor service. Request account to be closed. Involved 2 lines but they only canceled one. Continued to charge for that was not done. Then refuse to refund total over charged amount. Would only refund 1/2 of it.

Verizon Rocks when it comes to service. I have been all across the country and never have had dropped calls. I have friends that have AT&T and can't even use their own phone at their house. We have had Verizon for a Long time and unless they come out with something really Great I don't see myself or my family changing any time soon.

Pros - Verizon's network service is good compared to all others. Cons - Their online/paperless billing is the very bad. They charge $5.00 for paper bills. There are always questions about overcharges that I have to call and fight about, to get credit. Rates are the highest anywhere. The only reason why I have it is because of my job travelling.

I purchase a cell phone, Galaxy J3. It freezing up, Verizon has been unable to trouble. I have phone the tech coach every 2 days for a month. Now I'm told it's the lack of data. After deleting all my apps, it still doesn't work.

I have been with Verizon since they took over the previous service company over ten years ago. It used to provide the best service in my area and it is the worst. My understanding is that they lost a tower several years ago and aren't bothering to replace it. The problem is there is no other service provider here large enough to compete with Verizon. I guess it's the price we consumers pay to big corporations.

GO ELSEWHERE! I have been with Verizon Wireless for 10 years. Paid on time for the first 9.5 years then my life fell apart briefly. My company location was sold so I had no income for 3 months and fell behind. Went back to the same company with a promotion to Client Services Manager for our entire region! I won't get into the details of what happened with Verizon and why I was misinformed by financial agents at Verizon because it is TOO long to relate here. To make it short, there was an issue so I called in. Was sent to a supervisor who was mildly decent and told me she would waive off fees that shouldn't have been charged but then didn't.

WARNING BUYER BEWARE. I've been overcharge since I got with them from 450.00 to 30 a month. BEWARE. Then when you want rectification be prepared to sit on the phone for 2 to 3 hours for them to figure out what is going on. Let's see what happens... Mikayla the supervisor went to my account and adjusted it. This time it was 125. Last time it was 450 time before don't remember and time before etc... I've only been with Verizon since January it's Sept. And been dealing with their adding charges I didn't ask for the whole time so... GOOD LUCK WITH THAT IF YOU CHOOSE VERIZON. October by the way I have 1 phone and 2 free iPads and no unlimited. They wanted me 2 pay 170 a month.

I have had it with this company and will never use their services again. I had my social stolen by one of the reps at their independent dealers. He then proceeded to buy $5000 worth of phones in a completely different city. I only found out once Verizon put a 5495 collections on my account. I called Verizon calmly multiple times. Even their supposed fraud specialist. They admitted this was fraud and it would be promptly rectified as this is absolutely ruining my credit and impacting my profession career where I rely on my credit. I recently re-pulled my credit to find the collections is still on there and has not been removed. I then call Verizon again to find out my account has been sold to collections again. Pure lies by them. So now I have to play ring around the rosy again with this idiot company. I will no longer be using their services ever again.

I am actually very upset with service that Verizon provide to their customers. I was told to get the promotion of $29.99 agreement for 2 years. After one year, they increased my bill by $10.00. I got that fixed. After I finished 2 years, they increased my bill to $58.60 a month just for internet only. I called to see if I can cancel. The customer service told me that my billing cycle starts each month on the 7th. After I confirmed with customer service I called and I canceled on the 10th. I was told that the billing dept will make the adjustment for 3 days.

Verizon jacked our bill up to like 184.00 for 2 lines a month over the years, I was one of the very few left on the old unlimited data plan & my other phone was only on a 2gig data plan. Verizon kept trying to get me off that unlimited plan as they jacked up their price every time I turned around. I called numerous times to get my bill lowered & not change my plan; they did not want to hear it, so wife and I went to with a different carrier. We got two lines with unlimited data and saved 120.00 a month!! I DID NOT port my numbers so I could turn Verizon off on my own... FIRST OFF... After over 10 years with them; they gave me such a hard time getting my phones turned off. Then to boot... Verizon put my phones on the stolen hit list when they turned them off.

I have been a Verizon customer for almost 3 years. Unfortunately all I did was buy a damn Verizon prepaid phone. After a month of prepaid service, I wanted to just get back on my contract unlimited plan. I called Verizon and in 1.5 hours 7 different representatives asked me the same information, ran a credit check and then every time one representative would just transfer me to the other. It had been a very pathetic experience. Wasted my 2 hours, ran a credit check and my problem remained the same. This has been the worst service I have ever been given by a cell phone carrier company. Only if I could get my phone to a different carrier tonight would do it. Verizon representatives were not only unhelpful but they had no knowledge of problem and were rude.

I really like my Verizon network. I get good service just about anywhere. What I do not like is how much they charge. I pay a lot for two phones and two tablets. Also they make you stay on a contract. They will not let us take of the two tablets even though the contract is up. They said if we do our bill goes up. Which I cannot understand why I would be charged more for less usage, I do not even have the tablets anymore but I keep it on the cell phone plan because it is a lower rate.

I absolutely love Verizon, however, the service is so expensive! I've been a Verizon customer for about 16 years continuously without disconnection or trying other service providers. I also do not like the Edge plans... I would rather pay for my phone upfront therefore reducing my monthly bill.

I have no complaints at this time. Coverage area is very good so far and customer service is more than adequate, which is more than I can say for some other companies!

They are too costly and do not have the service and phone plans to justify their prices. All of the other companies offer unlimited data with no stipulations except Verizon.

Verizon is a great service. They have responsive customer service. Sometimes the chat sessions can take a little longer than your prefer but the issues are usually resolved.

Have been with Verizon for many years with no significant problems. A bit pricey, but I have felt it was worth it. Good nationwide coverage, few dropped calls, good customer service. Website is easy to use, easy to pay online. Didn't like the "buy your phone in installments" program though. Did it -- but did not like it. I believe they have dropped that now.

Bought a brand new Droid Z Force back in Sept of 2016. After 6 or so months of ownership, the screen developed dead pixels. Called Verizon. They sent me a replacement phone. Had replacement phone for maybe two months. The auto rotate stopped working. Called Verizon. They told me that they would replace the phone with a refurbished phone. I asked if the first replacement phone was a refurbished phone as well. They said that it had been. I said I did not want another refurbished phone. They told me that at this point, that is all they could offer. They told me they do not replace with brand new phones, until after three refurbished phones have been issued.

Will never come back. Just discontinued services on 3 lines due to high cost, hidden fees and being basically being lied to re services and costs. When I discontinued services we received a $270 bill for a phone that I was told was paid off already and we owed no charges just a couple months earlier. Whenever we went into a Verizon store we were misled or lied to re charges, contracts etc. Never again.

Coverage is great. I switched to unlimited but get cut off a lot. 10 gigs for tether and you're limited to devices you can use. I think unlimited plan should be lower price and not slower speeds when you hit 22 gigs.

In my area they only offer DSL which requires a phone line that I don't use and the speed is max 5 mbps. Very slow, at least reliable. Equipment was included a modem/Router. Monthly cost is the same as their fastest service of 150 mbps.

Verizon's service in the NW Valley of the Sun (Phoenix) has declined steadily over the past 5 years. We know of dozens of customers who have complained only to be blown off by customer "service" or sold a marginally useful range extender. Piggybacking off our home WiFi is the only way to get decent service. Current contract nearing completion... Verizon lost a customer.

Verizon's data plan is higher than most and you only get the 45$ for data if you have 4 phone. Otherwise it is very expensive for one line. I have been with them for over 10 years and there are no rewards for being a loyal customer.

I have had a contract with 3 other companies and I got nothing but higher bills and aggravation. Verizon has great service and my bill doesn't fluctuate without explanation. I have been with Verizon for 3 years and I’m very happy with all that they do, no bill increases for ringtones, games that I never requested, etc. I would recommend Verizon to anyone.

I have been with Verizon for years and just cannot see ever leaving, as they have best data and coverage, besides my family all has Verizon. The price is good and bad, but still best for me and what I want.

I was forced to get on Verizon because my employment required it. I have now had them for 18 months and cannot wait until month 24. I have had nothing but issues with them. From service, billing, and even customer service. They claim to be the best yet screw everyone over after they sign the contract. Thank you Verizon for providing me with numerous hours of frustration and monthly calls to advise you how to correct my bill. I even signed up to the Verizon unlimited plan and yet get messages that my data is almost up. Nothing makes sense with this company. Please run. Do not look at this company for service. They will rip your pockets inside out and they make it seem that it's your fault that you don't get the service offered. Countdown begins.

For the price that Verizon charges I would expect better customer service. Just waiting for my contract to run out so I can change providers. Verizon charges too much.

I had bad AT&T service in my home. Verizon works fine on WIFI. No Microcell needed. I went to the local Verizon office and they set the phone up for WIFI.

International really sub par, cost for plans could be a bit more competitive to what is out there. Overall good service but pricing should match the service and this is not the best service out there.

Very good customer service and decent service. Hard for me to state great for all categories because of the area in which I live, very rural thus dropped calls often. What I like about Verizon is for the few issues I had they addressed them promptly and without me even knowing it. I found out the next time I turned on my phone! Added new and user friendly features. Cost is a bit high but not sure how it compares with other providers to be completely honest. I'll keep Verizon for the time being and future as far as I can see as of now.

Only Verizon works in the most rural areas of Kansas. Don't fall for the unlimited. Kept my premium data of 24 Gs at 4GLTE. Unlimited only offers 10 Gs at 4GLTE hotspot. After that your speed is regulated. Hotspot to play video games. Those who went unlimited lag once they passed their unlimited of 10 Gs of hotspot or streaming.

We keep Verizon only because high speed internet is not available. We have Verizon Mi-Fi which is not optimal but the only thing available for us. We would like to have unlimited data use but this has been available only to those customers who were grandfathered in when Alltel sold out to Verizon. Even though we can see a tower from our house we still sometimes have calls dropped, and in a number of spots where towers are close by we still have calls dropped when mobile. This sounds strange but we can be in a room in our home away from the room our phone is in only to have someone call us to say we had just called them; while traveling our phones can be in the console and even though we have to first turn on our phones and then touch the icon to make a call, our phone dials someone in our contact list.

I do not get decent reception at my home. They always have a way of assessing a late fee and they are impossible to reach. Going to their store can be one of the most awful experiences ever.

Difficult to contact. Slow to respond to concerns. However great mobile service everywhere in the USA and in most countries in Europe. Unfortunately their contracts are very complicated and hence it is not easy to establish which contract offers the best value.

I just left the Verizon store in Grapevine TX where I was helped by a very knowledgeable young man named Michael. So courteous and helpful! He understood the equipment and the plans well.

I have been with Verizon for over 15 years now and I never had a problem with my service or their customer service so thank you Verizon. I'll stick with you forever.

New customer with Verizon. They have good reception and fair pricing compared to our last cellular company. We are saving 89.00 a month for same coverage. Plus they cover nationwide no roaming fees.

All customer service experience leads back to the beginning. You're given the runaround. No one knows how to listen or read and provide answers that don't even come close to aligning with the questions asked.

Verizon is spot on. Never lost service wherever I traveled. I think them going to unlimited data kept a lot of people from switching right in the nick of time. Their phones and services are a little pricey but you get what you pay for so I have been with Verizon ten years or more.

They OVER charge services, are hard to get explanations, are nil and the LG 10 phone they sold me died before I finished paying for it and I still have to pay. Then they charged me for a new phone. I think it's their fault for selling defective equipment.

They have the best network & are the most reliable. They were expensive until they offered the new unlimited plan. I would like to see more phone discounts though.

Most definitely they are very patient and complete with all errors to even make. Simple mistakes easy to be fixed and it seems like most important is customer service. Without it you have nothing.

I have been with Verizon about 2 years and have been happy with my service. The website is easy to use and the customer service representatives have always been pleasant and helpful. I used Best Buy to switch from Sprint to Verizon when I made the change and that was also a smooth process. I would definitely recommend Verizon as a reliable cell phone service with comparable plans to other major carriers.

I had received a text message that I would have to set up a new voicemail whatever on or after September 15. The day came and I spent over THREE HOURS trying to comply. Part of that was resetting the PIN number that used to work fine to something else. Great. Next was a period of thinking that I'd had a stroke or something as the written instructions for setting the voicemail thing up on their website bore zero similarity to what their system actually recognized. Finally found a Customer No Service person that said this abortion only involved saving any messages I had before the system was "upgraded". This is the most unnecessarily aggravating thing I can recall in recent years. All for nothing.

I have a cell phone and tablet from Verizon. The tablet has from the beginning been a source of discouragement. It powers down unexpectedly when in the middle of the job, slow and incredibly difficult to manage. It went back once early on because it wouldn't charge and received the silly thing again.

When traveling in another country, there is no definitive way to understand the charges or the service provided in other countries. Very limited! Their domestic service is very good.

All in all Verizon provides good service; however, they tend to sell you things you don't need. For example, the HUM product most cars today have this information.

Used Verizon for many years service and support have gotten much better. Didn't like that they quit supporting iPhone subsidies. Their stores need to be better that always try and add extras that I have to cancel once they appear on my bill. Easier to complete everything by phone online operators. Best stores and employees are Apple owned retail stores.

I have had excellent experiences with Verizon as my cell phone company. I would normally have put down all 5's but recently I found myself with 1 issue. That issue is that I recently had to replace my daughter's iPhone through insurance. When we brought the new one and the old one into the Verizon store to help us retrieve all her information from the old to the new one they said they were unable to do so and the only way we can do it is by going to an Apple Store which the closest one is an hour and a half away. I feel they sell the product they should be able to help with the product in every way.

I've had no problems with Verizon. I've had this service for many years and have had no problems. I am able to get service in places that others can't with their companies.

I called Verizon to pay my daughter’s bill. The gentleman tried to get me to switch her plan. I informed him I was not authorized to do so. He changed her plan and informed her I told him to do so. It is sad that a company has to lie and swindle to keep customers. But your lies will catch up with you. If anyone is open to a class action law suit, LET’S DO IT!

So I have been a Verizon customer for 13+ years. I recently moved about 2 miles from my old house and I have no service at my new home. I have activated my wifi calling but I do not get all of my calls and I have to reset my phone daily so that wifi calling half works. My wife has the same phone and the same issues. My bill is rather expensive monthly but I have stayed loyally with Verizon for the coverage. So I thought I would call customer service to see if they could help. Guess what they said. I would need to spend almost $300 dollars on a piece of equipment to get cell phone service at my house. Why should I spend more money when I pay almost that a month for my service? They would not help me in any way. Thanks for your loyalty to a long time customer.

I like that Verizon can be used everywhere, no dropped calls and service everywhere. However, I wish their prices were a lot less expensive. I feel the prices keep going up and up.

Have been with Verizon since it was Air Touch. Many, many years ago. No plans to ever change. Do not like change. Have always had good replies to my questions.

I have been with Verizon over 25 years. I have had no problems with my service. I have notified them on my moves in advance & my service continued. I have the telephone, cell, and computer service. Customer service was cordial, knowledgeable & helpful. I have Fios great service. Great customer service work.

Great customer service but monthly service costs a lot more compared to the other wireless companies. I noticed I have the best signal compared to my friend's phones and they have Sprint. Their accessories are very expensive.

The company has great coverage area and customer service. I've used Verizon for many years. The only problem I have with them is their pricing. Verizon is one of the most expensive phone services.

The plans are always changing to the best interest of the company. Longtime customers aren't rewarded and the rewards program is a joke since the points don't get you a valued item without spending cash.

I am a retiree and when they first started billing me, the due date for payment was the 26th of the month. I called and spoke to customer service representative (which was my prior occupation), I requested that the "due date" be changed to the 30th of the month. That is when I receive my retirement check. She advised they were unable and referred me to her supervisor who also stated unable to change. No other merchant that I have dealt with has had a problem with billing me at the end of the month. Therefore, on occasion I have had to incur $5 added to my Verizon bill.

After several bad experience and insults by Verizon Wireless customer service and executive office, finally received a call (it was requested by me) from a manager name Kia, her business phone number is **. I wish I never had that call. She was the rudest and unprofessional person I ever spoke with. She could not answer any of my questions, only thing she was repeating was she called me because I requested a call back. After a while when she could not answer my question anymore she hung up on me. I couldn't Verizon has a manager (?) like her. Beginning of the call Kia mentioned that the call is being recorded. I hope it still exists, hopefully one of the higher management would listen the whole conversation and will find out how the Verizon Wireless customers are being treated. Well, we are planning to leave Verizon because of the insult I receive from KIA.

Everything is too expensive and their unlimited data is too expensive to get. I used to have unlimited data but once I had to upgrade my phone they automatically moved me to a limited plan without my knowledge.

Very reliable network with good coverage areas that has helpful sales and services representatives available at all times. Other providers don't have as wide range.

It is rare for me to lose signal but it happens in my home and when in very rural areas. I used another service and received very poor signal in my home and in the city.

I really don't use the cell phone that much - just for emergencies. But I do know I have to pay for roaming charge which I don't like. When I travel and use the phone, I am always shocked at how much the roaming charge is.

I've complained many times about the fact that for the last 4 years I can't get more than 1-2.5 bars of signal in the area where my home is located which is ridiculous since we're in the second largest city in Los Angeles County. I've complained repeatedly to Verizon Wireless and all I've been consistently told is that I can buy a booster antenna for my house (about $200), which MIGHT help with signal strength since the closest Verizon cell tower is 1.5 miles from my home, without any tall structures in between to cause interference. How about just fixing the problem with putting in another tower or Verizon putting in a booster antenna to help with the signal strength from their closest tower!

Have been with Verizon for many years. Prices are too high. I am 71 years old. They should give senior citizens a discount, plus give perks to length of time with them. Their customer service is good. When you call with a problem, they have people you can understand.

Had it for six months. No problems. I am an old guy and this is the first time I've used an iPhone. Verizon sales people were very helpful and explained everything to my satisfaction.

I am very disappointed with Verizon Wireless. I got a replacement phone from their insurance company and the phone doesn't hold the charge. I took the phone to Apple to get it looked at and found out that the battery on the phone is defective. The battery is almost 90% dead. I called Verizon to see if they would give me a new phone and not a refurbished phone but they can't promise me this. I have been a customer for almost 20 yrs. and they aren't doing anything to help me.

We have been with Verizon at the same location over 17 years with no problems. Approximately two weeks to a month ago we started experience problems where our phone wouldn't work in the house and you can't get data service. You would have to go outside and stand in the middle of the yard for it to work, we figured it was just something temporary but it didn't improve, it just got worse, so I called Verizon and they sent out a network ticket which meant they sent somebody out to survey the area.

I believe the company should not charge so much for the data plan & the taxes are extremely high. Between State & Federal taxes we pay over $20 a month.

Reliable, but high priced. Too many marketing e-mails. They no longer offer phone upgrades at nominal cost to long term customers. Their rewards program is borderline laughable.

You get what you pay for! I do not lose signal, I do not drop calls, data is always fast. No complaints. Everyone says cost is high. I want my cell to work always and everywhere.

It sucks, it’s not dependable, it is expensive and to get help with service they pass the buck. Last time I went to Verizon wipe out all my memory of important things. I am switching.

I hate that the bill fluctuates too much and when you bring it to their attention they do nothing to fix it. I have a unlimited plan but they still seem to find ways to smack ya down.