Verizon Wireless Reviews

Verizon provides good service overall but I feel they could be more competitive with monthly charges and phone options. No longer can you get a free or low cost phone.

Good company, the reliability has gone down since the unlimited contract started. Not getting good signals anymore when I'm out and about town. But the prices is dependable. Still happier than when I was with Sprint.

There are no problems with connections and sound is always good. Very irritated with constant ads popping up telling me I have a virus or my phone is being damaged or running out of memory and insisting I need to download apps to fix the situation. Also have trouble getting voice instructions when using GPS.

Price is comparable, maybe a bit lower than other carriers. Service area has been good. Overall happy with the plans that Verizon provides. What would be much better is a cheaper base fee with no additional charges, but don't think that's in the cards.

Representatives are professional, courteous and well informed. However, feel that the cost is a bit high and I am presently doing some comparison shopping.

To make a long long 3 month story. I walked into a Verizon Store (Corporate) at EASTVIEW Mall Victor NY. Pleasant saleswoman checked my LG phone told me could not fix; offered many new phone options I refused until I thoroughly sought help to fix my LG which I loved. I told the saleswoman VERY LOUD and CLEAR I WOULD NOT SIGN ANY CONTRACTS for any phone. 2 hrs. later I decided to buy just a house phone. Easy, inexpensive, no contract, no problem.

Verizon is expensive. However it is very reliable. Like other huge companies, their customer service is not the greatest. For my last couple of phone upgrades I went to Best Buy.

Verizon is very useful you can almost guarantee your connections will be connected just about anywhere you need service. As far as data services they need to offer a better deal.

Customer service in store helpful most times. Phone does crazy things on its own. Can't tell you Why. Others experiencing same thing. And they have different phones with Verizon.

It has been Frustrating at times to get customer service to respond to concerns in a timely fashion. They are high-priced for plan packages and taxes and fees.

We live in a rural area and Verizon is the most reliable out here. Have tried others and coverage was awful. I will not give up my landline for this reason. Service people need to use landline to get continuous service as do we, but Verizon is still the most reliable.

The customer service at VERIZON is as useless and I believe they do it on purpose. It only took 3 years for them to make our due date the date it was suppose to be when we signed up with them. Every single month, month after month the same thing, and if you want to cancel a stolen phone GOOD LUCK.

Verizon works better where I live. Much better than AT&T. However AT&T is better in the city. Internet connection is kinda slow at times as well and I have unlimited data.

Verizon does a good job. But tends to be a follower in pricing, but a leader in service and product. Our company discount puts us at competitors pricing.

I always feel like I am getting ripped off with Verizon. I have prepay and regardless of my plan It seemed like I run out of data. With the always on data I feel is not always on.

The company is only interested in sales; not interested in servicing existing customers with their problems; it seems like they want you to leave and go elsewhere and return as a new customer.

The Verizon Wireless service is excellent. I have never had a dropped call and they have stores in my neighborhood for my convenience. My biggest problem is that they should be more competitive and offer more with discount prices. They should offer a rewards program for their loyal customers.

Good quality reception just about anywhere on the eastern seaboard. Our company tried switching to a different carrier, but the signal strength wasn't nearly up to par.

They are solid as far as towers and not dropping calls but too expensive and the "unlimited" hotspot and internet are unreliable and bogged down. The phone fees are high and no longer a discount on the line fee so the bills got extremely high.

Verizon has great connectivity and reliability. 99 percent of the time we can connect. They have a great variety of phones and their programs have become reasonable but are still confusing.

I have had Verizon Wireless for over nine years and have never experienced a problem with this service. When I purchased a new phone two years ago, my monthly payment on my new service contract actually decreased. Verizon is the best wireless service provider in upstate New York where I currently reside. I will definitely continue with this company for years to come.

I live in the country, and we lose connection constantly, or it will run as slow as dial up, we have DSL. Verizon is now going to replace the wiring from the junction box to our house, should have been done years ago. We'll see how it works.

We have had Verizon for over 10 years. Have not had any problems with service or availability where we live or when we travel. Recently we upgraded to unlimited data so we could drop our home Wi-Fi and cable TV. Using the Verizon Hot Spot was one of the smartest choices we've made. MY computer, wireless printer and all of our devices work perfectly and we are saving about $150.00 per month. Shortly after we switched we were upgraded automatically to an extra 15 GB of Hot Spot "for being long term customers" for free! That NEVER happened with either DirecTV or CenturyLink. We were never given any incentive to stay with those companies.

We would be much happier with Verizon if they would offer fiber optic service in our area. It is frustrating that we cannot delete their voice mail service, must cancel it every time we get a voicemail.

Have had them for years. Good coverage, excellent customer service, a little pricey but worth the cost! I feel they have gone above and beyond to keep us satisfied! I went to upgrade my iPhone 6 to a 7, they told me the 8 was coming out this week and the price of the 7s would most likely go down if I could wait a couple weeks! They didn't need to do that, I was pleased.

I feel that Verizon is very overpriced compared to other companies. However, living and working in a lot of rural areas in V. T & N. H I have no other choice if I want cell service.

I would like to be able to get better reception at my home. The reception is very poor. Have to drive to top of hill to make calls. I have a booster which didn't seem to help. I must transmit my pacemaker to my Drs office. They recently went wireless and I have a very difficult time transmitting.

After telling Verizon I was going on a Canadian cruise, they told me I would not be billed any extra for usage as I had unlimited in Canada. I only used it when we were onshore or close to cell towers as I was not hooked into the ship's WiFi. They charged an extra 100.00 because I used it on the ship (even though I told them upfront I would be in a cruise)! They need to give their employees better training or credit the accounts of people who were misinformed.

I am more than an unsatisfied customer, I have been cheated by Verizon. I was promised to be bought out of my contract with Sprint and then was left holding the $400 bill! Dante and the management team at the Verizon store told me that I should be happy with my new phone and they would not honor the buyout deal. When I arrived at the store they said they would sell me the Note 8 for half the price and they would buyout my contract. They also talked me into the Note 8 because they said I had to buy a phone to do a trade in value... that was the only phone comparable to what I had. I spent 3 days deciding if I should downgrade to switch and was told this was by far the best deal on the market (I was told multiple times).

I am very dissatisfied with Verizon, I had photos for years backed up to Verizon's Cloud. While trying to view photos on October 30th, I noticed they were gone. When I contacted Verizon I was informed that I was supposed to back up all photos to another device by October 1st because of changes made to plans. I was informed that the photos are lost now... Yes, all of my memories are gone! Verizon doesn't seem to have a problem sending text messages when the bill is due but I don't have one message informing me of the new changes to plans. VERY BAD BUSINESS PRACTICE - VERIZON! I have been a customer for many many years! I will never rely on a phone service provider storage plan again!

Verizon is the worst company in the world! They lie, overcharge, nasty on the phone... I was making payments on my balance after I was sick and tired of their high bills after 12 years being a customer. They sent it to collection while making on time payments... paid them off today! Glad I switched to Sprint. Much better and no more fees or drama.

I opened a wireless Jetpack hotspot account with a marginal degree of difficulty over the phone, granted I purchased a SIM card from Amazon, so I won't fault them for that. Once I got set up, I ended up not needing the service, so I went to terminate it--hey I'll part with the steep $40 for the month even though I didn't use a single MB of data. That's my fault, however; I found that it was quite difficult to log in on their website. I needed a cell phone number tied to the account, which didn't exist, or an email tied to the account to even do a password or ID recovery, which I provided, but I was told was incorrect even though I never got Verizon spam on my email until I signed up. This provided enough friction to upset me to the point where I left it for another day--why is it so difficult to pay a bill?

As a Harvey survivor in Houston, Texas I called to work a payment plan until I could return to work, at the time the roads were all closed. I spoke to several reps with Verizon. Oh they were so "helpful" and told me that they would work out a payment plan. I said "Thank you so much" and made my first payment in September... Well my phones were shut off so I went to pay my next agreed payment for October and I was told I would have to pay it in FULL to have my phones turned back on! I asked the rep about my "payment plan" and she said "Sorry that is no longer valid." "It's WHAT? No Longer valid?" Her response... "Nothing I can do about it!" That was ALL I got!! So THANK YOU VERIZON. Trying to get back on my feet after MAJOR flooding. Thank you! I am NOW with T-Mobile!

Some of the Verizon Wireless stores have very poor customer service. Others have great customer service. I do not go back to the stores with poor service.

I love Verizon. Their service is reliable. Works everywhere I have been... and if you need help you can get it at the Verizon Store. They are GREAT!

When trade in my phone and told by Verizon customer rep stating I have 14 day to return the phone. After two days of service I decided to take them and close the account. Verizon lost my trade phone plus I had to pay for the bills of about more than $400 for all disconnected line. These morons at Verizon will not disclose or tell you the exact amount or close enough of estimated monthly payment. I will never ever deal or have to do anything with Verizon. They ripped me off big time. Thanks for your inconsistent and dishonest information.

Verizon gave me a wonderful deal with no contract. They also notify me if I use more than my average data service. Recently there was an unknown charge on my bill, and they removed it without question. I've never had a problem getting service anywhere I've had to travel.

My experience (attempting to add another line, Order iPhone 8 w/Life Proof Case) with Verizon's customer service over the last 3 days have been absolutely horrible. I was lied to over and over, and place on hold intentional several times while they "checked the account" and couple of the reps were just downright RUDE. The shipping address was incorrect. I was told three times that everything had been corrected to find out that it wasn't. Once this issue is resolved and my account is credited accordingly, I am canceling service. Verizon CUSTOMER SERVICE is HORRIBLE!

Have had nothing but problems since moving to Verizon. Have almost no service in my home, told by Verizon that even though I live in the heart of a big city just outside Atlanta, that I'm between towers. They tried to make me pay $200 for one of their extenders since they have such poor coverage. I refused to pay $200 for a large black box to sit on my desk taking up space because they have such poor coverage in my area. They finally agreed to give me one acting as if they were doing me a huge favor! After 2 years I upgraded my Samsung Smart Phone to the latest version and the extender quit working and I was back at step 1 with calls being constantly dropped.

Even though Verizon gives dread service with less drop call than most providers, they are too expensive. I have been with this company for over 12 years but when I find a server with comparable service, I am there.

After purchasing an Android and a tablet a month ago in Sierra Vista, Arizona, I received notice of an overdue payment on my phone. At the time of my purchase, I told the representative that I needed to know the exact amount it was going to cost me and paid in full the amount I was quoted. When I brought the bill into the same office where I purchased it, I was told that I had to speak to the same person that sold me the phone. (I then asked her what if that person had quit, would I not get to have someone else help me?) She (a young woman named Esmerelda) said I had to make an appointment with the woman that had worked up the contract for me, that she couldn't help me. At that point, I asked who her supervisor was and when she pointed her out, I walked over to the supervisor to complain about the service I was getting.

I am on the Verizon prepaid plan but they have no live customer service. I have a question about getting a larger tablet and still sticking with my plan but I can't get it answered, so I am changing to a different carrier that has live service, even if the product is inferior.

No problems with my cell phone -- lots of problems when we had landline with them. Cost is high, however, compared to other carriers like T-Mobile but reception best of all of them according to myself, family and friends.

I received notice today that my payment date would be backdated to the 2nd of the month. I signed up for Verizon on the 3rd of the month and have been billed on the 3rd for over a year-and-a-half. Why am I giving Verizon a payment for service I did not receive. If they do this to 10,000 customers then they have received revenue for service they did not provide. How do I signed up on the 3rd and made payments for over a year-and-a-half on the 3rd and now they have changed my billing date to the second and refused to help me. Why is Verizon allowed to backdate billing dates? Collecting a day of service when not providing that service.

We have been with Verizon for over 20+ yrs and went with T-Mobile's Senior plan which has better coverage, better unlimited rates, so we signed up on 9/24/17. We got Verizon Bill mid Sept. but had a question about our balance. Told rep that we have questions about bill & asked for billing history fr June to Oct. We finally received billing history 2 days ago, so our past due balance wasn't paid until we went over bills and T-Mobile is paying off Verizons phones early termination fees.

I've been with Verizon Wireless for a number of years and they've always treated me as a valued customer. I've never been hung up on, they're always friendly, professional, and personable.

I transferred my family’s phones to T-Mobile in February of 2017. I spoke with a customer service representative with Verizon during that transfer of numbers and agreed to pay the termination of contract fees. Verizon continued to bill me through September 2017. I contested the charges through my CC and contacted Verizon several times to no avail. Verizon had the audacity to send me to collections. I have never missed a payment to them. I only contested the payments they stole from me. Buyers beware.

Verizon is a great company. Their service is reliable and the price for packages is reasonable. Very few dropped calls and the voice quality is great, too.

Verizon appears to have the best service (reception) in this part of the country, the Pacific NW. As far as price is concerned I am waiting for the cost of service to decline and I may have to wait a very long time.

Verizon is good in comparison to companies such as Cricket with customer service and accessibility of wifi. I also like the unlimited data and the low fee to add lines.

Being Verizon customer for 13 years, I was stunned when Verizon refused to add a booster in the area we live. We get signal, but very little. They are able to boost the signal, but won't. Then to have the audacity to put out these big TV ad on how good their signal there is out in nowhere, like fake news.

No accountability in customer service in Maryland. I was transferred at least 6 times to different customer service reps. all over the U.S.A. The first name only was given when asked and still no resolution to the problem. Inflated bill due the application of unknown fees that were placed on the bill by Verizon for several months. Poor service in technical support and repair. I ended up trouble shooting the repair & doing the repair myself.

They always help and not pass me off to another person. They always speak English so I can understand them though it's a little hard to get the customer phone number.

I have been with them for four years and they have treated me greatly and appreciated it. The customer service department is very understanding and very kindhearted.

They have different prepaid rates with the data provided to be minimal. I wish their phone rates and data plans rated as well as the service they provide.

I feel like I'm just another number, no pun intended. They leave you on hold for 44 minutes, hang up when it's your turn then you wait another 72 minutes. How dumb am I!!!

I chuckle when I see the T-Mobile commercials encouraging Verizon users to switch. I laugh because I switched from T-Mobile to Verizon. While I appreciated the low cost of T-Mobile, its reliability left a lot to be desired. When I needed my phone the most, I would constantly not have service with T-Mobile. I have not experienced this lack of coverage with Verizon, using the same iPhone 6+ I had with T-Mobile. When Verizon says they have the most reliable network, believe them. I am extremely happy that I switched to Verizon.

Became Verizon subscriber in 1999 for my family of 6, went into Beaverton store yesterday to ask about replacing my daughter's phone under insurance plan which covers all phones. Was told insurance plan removed Sept. 30th. Turns out Verizon removed insurance for whole family when they transitioned my son's phone to his own account Sept. 30th... They agreed there was no record of informing me or my authorization. We called my son and he confirmed no discussion about removing insurance from account.

When I opened the account I was told my bill would be $116. My bills have been $220 and every person I talked to told me something different!! I told them I would have to return my phone and was told I couldn’t! This will go to collections. I would of never agreed to this account!!

The only complaint I have with Verizon Wireless is the cost. My bill is 104.00 a month and have only one line. Part of that is because I bought a very expensive phone, but I don't feel the phone is worth over 600.00.

Verizon has more coverage everywhere. I'm been including very little towns where there is generally no service! You can rely on Verizon to place calls and receive calls. And that is a plus in my book! By far the best service provider around.

Verizon should spend less on advertising and pass the savings to its customers. My family plan costs too much, $320.00 per month, almost $4000.00 per year!

I love Verizon services, just wish my credit was better than it is so I don't have to pay a big deposit to get new phones. Where I work at I have to use Verizon, it's the only one that works there.

Verizon has excellent coverage. I drive eight states for a living and call drops are extremely rare. However, their data plans doesn't compare to other companies.

Verizon is an excellent ISP provider but just a bit too costly. In comparison to other plans, Verizon is much higher. I also do not like to be locked into a contract but overall their service is much better than most.

I was a Verizon Customer for approximately 14 years. Approximately 2 years ago I switched to T-Mobile. I did not terminate my agreement early. I fulfilled all my financial dues to Verizon. In fact I couldn't switch to T-Mobile until my account was paid in full!!! After my initial switch from Verizon to T-Mobile, I received a bill. I called them and talked with a rep for a few minutes and realized it was an error on the part. He told me I may get another notice because of the billing cycle, just ignore it, was what I was told. Yes because my account had zero due to Verizon!!

Always order your phone online and then call 611 to get the best deal. My grand daughter went into a Verizon Wireless store and she wasn't explained anything, she was given a terrible plan that ended up costing her over 1000 on one billing cycle. The people in the stores want their commission. They could care less about you. Yet the billing and tech support you call come up with the best plans for you.

I find their coverage excellent. Their techs know their product and are patient and professional. I am able to upload my roaming capabilities every month without a problem.

Too expensive & "dead areas" still exist in my rural area which is very frustrating. I also miss the "good old days" of free upgrading of phones & unlimited data. I carry myself & two adult children & my monthly bill is consistently around $275 a month - that's ridiculous!

I don't appreciate I've been with them 18 yrs and they don't care. There's NO customer appreciation for loyalty. The billions these companies make is disgusting. As a senior citizen now, money is tight. There ought to be a plan for seniors.

More than 10 years 'off contract' with no free phones (still using flips). Verizon can't say, "Thank You" much less "We appreciate your long customer relationship." It doesn't help that Verizon's voicemail messages sometimes take a week to arrive.

I'm very pleased with Verizon Wireless, with their expertise and knowledge of their products. The representatives are professional, outgoing, and also understands the customers, in the reasons that brought them to the store. I know each time I go into Verizon I always walk out happy as can be. The issues has been resolved, and the waiting time was not long.

I purchased 4 wireless smartphones from Verizon on July 28, 2017. Then I received my first bill very soon after for approx. $442.00. I see the bill is for JUNE 28, 2017 TO JULY 28, 2017! I call and ask what the problem is and to have it fixed. I'm told "sure" and how sorry they are. The problem is, it never got changed. I call again and again and again. I argued with the person at customer service for over an hour the last time I called. I have explained again and again I WILL NOT PAY FOR A MONTH OF PHONE SERVICE PRIOR TO THE DATE I PURCHASED THE PHONES AND SIGNED ON WITH VERIZON! In addition I will not pay a full month's fees for a single/partial day of service!

Verizon really isn't a bad company, it's just you have to turn on your data in order to receive/send messages to others if not a Verizon customer. Not cool, I usually run out of data before the month is over.

I just have a flip phone and carry it in case of an emergency. When I have gone to the Verizon store I received good service and had my problem resolved.

They have a really good customer service. We have been loyal to Verizon for almost twenty years. They do have the best coverage, however they are more expensive than any other provider.

Roped me into a 2 yr contract for a measly slide phone costing $40. They split that fee w/ me but still... come on now guys - a 2 yr contract for very basic phone service? Then they promised me a credit of $20 for inconvenience of spoof calls, etc. Next bill and NO CREDIT! They told me the agent MISSPOKE giving me that credit! How can you promise a customer something and then take it back?!

Verizon cost way too much, however I am told it is the only reliable cellphone service in my city and state, Hillsborough NC. My monthly bill for 2 smart phones with unlimited talk and text and shared 6 g of data and one one flip phone with no data is 250.00 per month.

Customer service usually transfers the call a couple of times then disconnects, so the caller has to start all over again with much frustration. Getting the appropriate person for the particular problem can be a long strung out process!

The network service is great. With the millions of people subscribing, you'd think the consumer cost per month would decrease. This servicer plays games with their monthly plans making you think you get a good deal.

Verizon has been a good company for overall service and not a lot of downtime. I recently had my phone stolen and was able to track it but not retrieve the phone. I have been a long time customer and my biggest disappointment was tonight when I went to order a new phone was finding the change in what the cost increase would be a month. The cost of technology should not increase for people to be able to have these phones when technology has advanced like it has over the years. I need this phone for health reasons and not as a toy as other members of my do.

Data not is free & monthly service is high compared to other carriers. Customer service is not great. As soon as I pay my Bill online I get an email telling me my next Bill is due.

Verizon's customer service is marvelous. I have never waited on hold. We had ATT prior, and spent hours on hold. Also, we never lose service like we did with ATT. The pricing is the only downfall.

I really feel as if Verizon deals are not what they start out to be. It is all kinds of fees that changes the deal once you're locked in. Never tell you about the fees.

There are way too many dead spots and dropped calls. They were petitioned to put a tower up because of the deaths of a couple of people and the inability of the rescuers to call out for help. They put a tower up but 15 miles west of where it was needed.

Where do I even start!? I have been a customer for over 5 years and I have never had such terrible customer service with any business like I do Verizon!!! Their prices are outrageous first off, the absolute only reason I have their service is because of where I live. I recently went into a store with intent to upgrade from my Samsung to a Pixel. I was on the Edge plan and they made me pay my remaining balance on my Samsung before upgrading, I had no choice but to pay it because I was having such trouble with my Samsung phone and Samsung (company) themselves. I was just done being with Samsung and wanted something different. With knowing the name Google holds I got the Pixel and absolutely love the phone although buying it through Verizon, it was broke when I got it. Though I did not notice until days later, due to a busy schedule.

I get good service where other people don't. Customer service is excellent. I feel that the cost of service is about average no matter what carrier you use.

Verizon is very expensive but has the best coverage. When I had ATT I could not get service when I was out boating. The people in the stores are generally very helpful but once I had a problem no one could fix and I had to wait 3 days for them to mail me a new phone. [Couldn't they just give me one they already have in the store? Oh no can't do that.]

Been with them since they were GTE in the 1980's, never had a compelling reason to switch. Their coverage is way better than any of the competition in my area. Pricing has been moderate, but not cheap.

Verizon has been very good co. To deal with. It sucks that I can't pick my own organization for the money to be given. Animal rescue is nothing but a ** ripoff.

My family has a package deal with Verizon. Our phone calls often get cut off, and we've put up with that but now for two days no one can get through to us on the phone. We called them yesterday and they told us someone would come today, before 11:30 am. Then we got an email saying they'd be here between 7:45 and 8:45 am. It is now after 12:00. When I called them they said no one was coming, and they "apologized" for the "inconvenience". That is lame. What do we pay them for? To leave us hanging for hours on end for nothing? I would NEVER recommend Verizon.

I have had Verizon for over 10 years. While they aren't the cheapest they have the best coverage area and signal strength compared to different services my friend have. They have a good selection of products and are very helpful. With any problems that arise.

I have been very happy with this carrier for more than 10 years. If I need any help the local store provides it happily. If you hear of a better priced plan just stop in and they will convert you over to it without any questions.

Where I live Verizon Wireless is a horrible terrible joke. The wireless service a snail was faster. I moved into a much older area which is a small neighborhood. Verizon would have wanted to disconnect my area if they could. The price for service and the return not worth the money paid to them. Response for service was nonexistent and the internet speed below 5 consistently. I was glad I switched to another provider where I encounter 35 more often than not.

We had been AT&T customers for over 15 years but after we moved from Houston to a small town in Alabama, our service went downhill fast. We could not dial calls out of the house, had trouble getting service even outside. Calls that came in while we were in the house would either, not be receive, had a bad connection or the call dropped. We finally changed after many months of asking questions of other people who had cell phone service and decided on Verizon. In a medical building I was unable to get calls or make calls on my cell phone with AT&T. With Verizon I could receive and place calls from any place in that building.

I have been with Verizon for over twenty years and they provide the best cellular service. Verizon's rates are higher and they should try to become more competitive with the other cellular companies out there.

My husband and I never had a problem with our service or connection. Other than a couple areas out in the boonies. However lately it's "everywhere". It's so extremely frustrating because we have a business and use our phones for all our jobs. Rumor has it that the phone companies are doing something to our phones during updates to lessen the connection. SO... then they advise us to upgrade to a better phone. I know other people having the same issues. Don't do the updates folks or you will lose your connection.

Verizon Wireless DOES NOT care about its customers. I was with Verizon for 15 YEARS. I have the Google Pixel & one day my phone randomly restarted itself. When it restarted, my phone was really screwed up. My settings were off & I couldn't get into them & I couldn't use any of the soft keys except the back button. I called a tech coach & he ended up freezing my phone for a DAY & A HALF.

This company never has their records up to date. You pay them. They still look for payment. Plus they are too expensive. We are prisoners. There are no other providers besides Comcast. That's another ripoff company.

The service is pretty good although it took me a year to redeem my insurance on my phone. This company is way more expensive than others so I will change.

I have been a Verizon customer for 10 years and any time I have had a problem with my service or bill, it has been taken care of immediately. They also have a plan that fits me perfectly.

Reliable, quick to fix problems, no matter the time of day or night, there is someone to solve the issue on hand. Rarely does it take a long time to solve the issue/s. They are very helpful.

I opened an account with Verizon where I was told I would get a 18% discount through my employer and the cost was $30.00 per month including online. This was lie and the monthly cost for 2 years was $78.00. This extra line cost is not disclosed, my 18% employee discount was dissolved by alacart surcharges, taxes and government fees. When I called to make sure this contract did not renew after two years my account online was disable, customer service hung up on me during the call, and when I drove to the local Verizon store they suddenly did not have access to customers accounts.

They have a great sales rep. who go out of her way to make sure the customer are very happy and satisfied. Happy and work very hard. Great customer service.

Overall a positive experience. Service is good most of the time. I do have issues with not being able to access the internet more frequently than before.

I don't like their contributions to republicans and to politics. I've lost signal around windmills for power. But I've received signal on Mount St. Helens.

They, Verizon, charges me for a plan of service I did not ask for... the quality of reception is unreliable in my house and I reside in the city limits.

They are way too expensive. The coverage area that they promise is not accurate. I frequently lose connections while on the road. Not only do I lose connections, the conversations are barely audible, going in and out as you travel.

I brought my iPhone 6 in because of a headset jack issue I was having. I remember asking, "Can I trade the 6 as an even swap?" The representative said that my phone was still under warranty and the insurance only cover 50% of the cost of a new phone a 6 or a 7. But, I had to release my phone to the store that very day. I agreed to it but then when the receipt printed, it deducted the full amount of the phone, It appeared that my new phone was covered 100%. I signed it. I still have that document which is the only document, I signed. It actually stated that the full amount of the phone was covered and the representative stated that, I will only be charged in the amount of 30$ for the 1st month and my bill wouldn't change. It will go back to normal as it has been nothing was changed, so I believe this was true based on the receipt.

While Verizon is substantially more expensive than the other cell phone carrier, I have never had issues with connectivity when I really needed it. Having said that, I believe that Verizon can and should lower their prices more.

Verizon has good merchandise. I have never stopped into the store with a "how to" that they did not guide me through the process I was looking for. They show me how to find the answer then watch me find the answer so it is not just a, "Here I'll do, now goodbye." I am elderly and they are so kind to me.

Verizon has been reliable. This is important to me because I own a small business and rely on my phone as a major tool. Never a dropped call or missing messages.

Verizon is about average with the other big 3 - AT&T, US Cellar, and Sprint. Cost about the same, coverage same - good here and not here. Data is expensive.

We are loyal Verizon wireless customers. We love their service & that we pick up signal everywhere we go. It's so affordable for family. We have the prepaid $50 a month unlimited.

I was hit with fraud last month on my account and it appears to be handled now. However, sometimes I need to call multiple times to get resolution. It used to be better.

This is a real review of the "Ellipsis tablet." I'm on my second ellipsis tablet, first tablet had a cracked screen, I was told it cheaper and easier to take it to a repair shop and for $70 they will change the screen. Wrong. There are no replacement parts. I was informed these tablets are "Throw Away Tablets." No parts available, the best Verizon could do is sell me another $400 for $200 (discount).

Calls are frequently dropped. I have a home office and have to maintain a landline due to the poor signal strength in a 12 block area. This was confirmed after I complained three times. There is no resolution except to turn to WiFi on airplane mode while working in my office. The problem has gotten worse in the last several months. I asked for a bill reduction due to poor service (working full time from an office and not having cell service that does not drop calls). Promised a whopping $45.00 one time credit. Not great service and not satisfied at all. Next step is Better Business Bureau.

Verizon delivers the service I want with the least hassle. The internet service always works. The tv channels are great, and the picture is perfect! I had cable before, and it couldn't compare to this service. I am very pleased.

Verizon has exceptional service. Every time I upgrade my smart phone I run into issues I don't understand and all I need to do is call Verizon and they walk me through the process of setting my phone up so I don't have any issues I can't take care of myself. They are kind and don't make me feel like my phone is too much smarter than I am. :) Thank you Verizon for caring enough to provide awesome service!

Have had Verizon for a long long time starting out with a phone mounted in my car and upgrading several times over the years to the latest technology. Have also had a Verizon wifi for several years. We travel in our RV and I almost always get a good signal. There are Verizon stores nearby if I have any questions or problems. They have a good selection of plans available and their prices are fair.

We've been with Verizon and predecessors since '92. Always friendly when discussing situations or product line. Being given several options when concerned about pricing. We'll stay unless something drastic happens.

I have been a Verizon Wireless customer for almost 20 years and have had few problems with them. The employees are always helpful and knowledgeable. They also have the best coverage.

They have outstanding services and their Google phone is the best I've ever had. They even helped me to set up the phone as soon as it was purchased before I left the store. The only drawback is they are expensive.

They willfully and purposely lie to people to get them to sign up for bigger plans - they promised me that since it was a data only plan, my rollover GB would never expire... LIE. They then take their ruse to the next level with intentional plans to sweep data customers have paid for. This is how: Any month you have a carryover balance they have set the system up to draw from the current month bucket instead of the carryover bucket - ON PURPOSE - because they are counting on people repeatedly having carryover data. Unless someone continuously uses MORE than their allotment (and pays EXORBITANT overage fees per MB) they NEVER have a chance to use their carryover data before they STEAL DATA THAT WAS PAID FOR!!! THEY LIE LIE LIE... In fact, I am pretty sure they don't know how to tell the truth!!! Someone should secure a lawyer for a class action lawsuit - all of this is ILLEGAL and would be actionable!

I've been with Verizon for over 10 years. I took advantage of the original offer of "unlimited" plan feature. Well over the years it appears Verizon bit off more than it can chew and has done every dirty trick to get me off this unlimited plan. Any change to my plan and I would lose this feature. So I couldn't upgrade my phone or do anything. So for years I paid full price for any new phones. Overtime however, they kept increasing my fees, so now I'm paying 49.99 for the data plan. I was supposed to be locked in the 29.99 plan for life but that was a lie.

Our internet speed has slowed to almost a dead stop. Can't watch a YouTube video on my laptop, let alone an Amazon video on our SmartTV. Even my email program is having trouble downloading tiny thumbnails. Have been on the phone to Verizon for days and only get polite, vague put-offs instead of better service. No sign of Fios coming to our area either. We're thinking of trying satellite service instead. This has stopped working completely.

The calls are spotty... Cutting out... Otherwise Verizon is fine. It helps to have a recent phone model also. I recently updated my phone and it is better.

Great reception, horrible prices. Very dependable especially traveling from state to state. Customer service a great help IF they speak clear English. Nuisance when I have to be redirected to numerous agents.

Verizon is outrageously expensive. I have friends that use another carrier and spend 30$ a month for two phones. I believe I'm going to switch carriers as we pay eight times that for three phones. That's just not right. In fact it's robbery.

They honestly have the best service but the price is a bit much! I have to have unlimited plan because I use my phone for work so I spend a pretty penny.

I've never had a problem with Verizon. They helped me every single time I needed help and they have never gotten an attitude with me. I've been with Verizon since 2014 and I'm never leaving them. Also, Verizon also has offered me a chance to get an upgrade to the new iPhone.

New offers are mailed. If it is of interest I call. My mediocre ratings are due to difficulty in contacting a real person with a problem. The coverage is great, and call quality is very good, even in the mountains. I am on balance, satisfied with the service.

Walking into a Verizon store for help with a plan that fits is a time consuming, confusing, unhelpful, miserable experience. They apparently are on a commission basis for their salespeople, oversell a plan and options to hike the bill and sale and you walk out exhausted, confused and totally overbilled for what you need. We're stuck with these jerks until my husband doesn't have to use them for a business account and then we're switching and taking most of the family with us.

Sign up with Verizon started off okay until the contract was over and they made no offer to renegotiate. For the service they provide and the money they charge for the same old program, it definitely overprice and not worth my money, so I'm dropping them. They will never get my business again.

Once I had an issue with my service and I called in. First customer service rep I spoke with could barely speak any English and then the next customer service rep I got was pretty down right rude and seemed reluctant on helping me fix the problem.

They are pricey. I stay because the signal is more dependable than others. They must have the most cell towers. I sometimes think of switching for a better plan that costs less, though!

Verizon establishes policies to rationalize theft of millions from credits on customer’s accounts. As of June 2017, my account had accumulated a credit of $430, at which time I spoke with a representative in reference to a refund. The representative informed me that Verizon does not give refunds. I then asked if I could use my credit to make a purchase from the Verizon online store. He checked with the sales department and was told Verizon does not allow credits to be used for purchases. The solution the representative and the sales department offered was for me to leave the credit on my account and allow it to be used up by my monthly charges. They determined the monthly charges would zero out my credit balance by March of 2018, at which time I was to resume making monthly payments.

They stole my information from my account and opened up 3 credit applications to rip me off more as if paying for their crappy service wasn't enough. They have horrible customer service and gave out my bill to the scammer that got all my info. Unbelievable! FIND A DIFFERENT CARRIER, THEY ARE THE WORST.

I feel Verizon is pretty overpriced and they don't have a lot of leeway if you don't use a lot of minutes on your phone. Since I am retired, I don't use my phone very much, so I am going to cut down the minutes so I am not paying quite so much.

Like having Verizon coverage to make calls and cellular for internet. My last phone died before the 2 years of payment was up. So I had to finish paying for it -$200- before I could get a new phone. Now I am in lock for another 2 years and praying this phone will last. Seems phones could be cheaper and last longer. I think the phones are made to self destruct so we are always paying for equipment.

Everybody in my family is happy with the service of Verizon, even we use 3 phone internet any Roku internet and one laptop the speed of internet is great. Customer service always is a good service with happy end and they explain very well all the question we have and another thing very important this Verizon company never give to me a different price in my monthly bill. They are honest for almost 2 year with this company.

A family member had Virgin mobile with talk, text and data unlimited for $55 a month. Went to a Verizon store and was told the phone was free and had unlimited talk, text & data for only $60 a month and prepaid for the month on a no contract phone. New bill came 14 days later and had to pay from my phone since her phone couldn't dial out. Found out Verizon said new bill was over $200 as she went over the data use. Customer service was arrogant, unprofessional & refused to help. I would NEVER use as my wireless provider.

First of all the Verizon data plan is a joke, 1.5 hour on browsing Amazon.com consumed 1GB by using Jetpack. When I determine to close the data plan, the representatives lied to me that if I can find someone take over the phone number associated to the Jetpack, I would get $200 reward. Sound a good deal. And I confirmed with the second representative, and I was told the same. Finally when I got someone who is willing to take over the phone number, the representative told me one reference $50 only, only by finding 3 people who open new Verizon account will I got $200! I was misled intentionally by the representatives all this time!! Be aware of all the traps when you are working with Verizon. Lesson learned and I will never user Verizon ever again!

Face it. The era when Verizon was a leader is gone. Nowadays they are only experts in billing: rude, ignorant and arrogant. Verizon wireless were applying their fraudulent practices on us for at least half a year first by overestimating our data usage and constantly pushing us to switch to larger data plans. Our regular data usage rarely surpasses 3 GB and yet lately we were paying for a plan with 8 GB. We paid $178.20 monthly for 2 cell phones 8 GB of data and 1 gizmo watch. Last time Verizon jacked up our bill to $266.50. Refuses to adjust it. I contacted the company 6 times about this issue. Also bill shows $180 past due, which is not true. Last bill of $178.20 was paid in full on 09.22.2017. Verizon states, that all charges are valid and resulted from them playing with my due date on a billing cycle. I cannot afford to pay random 30% price increase and I am tired of Verizon's fraudulent practices.

Verizon's network is very reliable. I've never had dropped calls nor have I ever had an area with no service. With new additions to the plans regularly, it's a good value.

I've been with Verizon a very long time because they are fair and they go out of their way to help you. They even waived the amount due when I couldn't get good reception in my area. They also sent me a free device to try and get a better reception. I appreciated their efforts. My reception is fine now.

When I decided to get a cellphone I wanted one that I could rely on the best. I wanted one that would not drop my call and I could use text messaging. I also wanted one that had friends and family. And most of my family has Verizon and there are great benefits to this, it helps keep the cost down. And I wanted a cellphone service that had service everywhere. Because when I worked in California and then move to Pennsylvania I had not problem switching my service from one state to the other and getting a new phone number programmed in to my current phone. This is why I stay with Verizon and continue with them.

Verizon provides good phone and Internet service in many non urban areas of the country. If traveling far from a metropolitan area, it's best. When the service is working well, customers service is good too. When not, personnel are often overwhelmed and do not know how to fix the problems or refer customers.

I have been a Verizon customer since they were Bell Atlantic. I briefly tried a couple of competitors and was plagued by dropped calls. In my opinion, Verizon is the most reliable for connecting. I rarely get a dropped call and that's very important to me.

For many years my wife, my daughter, my son, and I all owned Verizon phones. One by one, we transferred to other carriers, until the only phone on the Verizon account was my daughter's. Then, early this year, ownership of the Verizon account was officially transferred through Verizon from myself to my daughter. My daughter was well into adulthood at the time. Imagine my surprise when Verizon reported negative information on me to a credit agency. Since the account was transferred to my daughter, I had not received a bill, a late notice, or a collection notice from Verizon.

During the major 3 day 3 state power outage, Verizon was the only service that worked. We have great coverage and rarely any dropped calls while others we know with different networks have many problems.

I always buy my phones, to save money on my monthly bill. But, have to jump through hoops to get the right monthly price, and it always changes from what the original customer service rep quoted me. (And always in their favor).

Verizon unlimited plan is a lie. They actually slow users down to where the internet is unusable and stops completely. The slow down numbers they quote are a lie. They apparently are not able to deliver as promised.

Essentially no cellular service for 12 months. Monthly calls to report problems. Verizon blamed my device rather than admitting problem with regional service. Recently learned it is defect in Verizon network. Verizon is unwilling to provide information on repair or compensation for lack of service. Hours on phone waiting for agents who have no decision-making power. Very low level of performance. Treat customers like morons. Horrible way to run a business.

It took me 5 months to resolve a billing issue with Verizon. Went to Verizon store twice and I called Verizon customer service 3 times to resolve this issue.

On Sept 30, 2017 received a credit alert notice on my email. I checked my credit history on Credit Karma and notice Verizon Wireless had ran a credit inquiry in my name without authorization on Sept 28, 2017. Immediately, I submitted a credit fraud alert and security freeze on all three credit bureau. On Oct 2, 2017 at 12:56 pm I called Verizon Wireless at 1-800-922-0204 approximately around 12:56 pm and spoke with Latricia and explained the issue. She then redirected me to the fraud unit and spoke with Sharon approximately around 1:02 pm. I explained everything to her in detailed. She was told I wasn't living in Florida and haven't lived there in some years. She told me an account was open in my name and it was tied to my name so therefore it's my account and it's not a fraud issue and the phones were sent the address provided which is attached to my name and they received the information from Equifax Credit Bureau.

Bills too high always, rate and MB they say is always over (mysteriously). Too many bills inaccurate, to the point where you'll only get it changed after you complain. Data rate meter isn't verified by third party, complete fleecing of Americans. Absolutely will never use them again, customer service is the worst.

I was lied to when I renewed my contract. They told me I was on 50% payoff, when it was a 100%. Then I was told it was fixed and would receive a call back to finish process (which required a manager). Never called me back. So I called back for the fifth time in 2 month for the same issue. They told me the previous rep was a liar and misinformed me. They said they could not make me the same offer. So made me a different offer that was not helping the situation and suggested I go to the store for a better resolution. The manager of the store done his part. Instructed me to call Verizon back and get the credit I was offered to completely fix the issue. They then told me no credit. Even though it was written in the notes to do so. I HATE THIS COMPANY! Customer for 12 years. And $36,000 spent over 12 years. WOW! OBVIOUSLY they don't need my business. So maybe another company will appreciate my money! Hello Sprint!

I live in Nassau County North Shore Long Isl NY. The cell service here is just mediocre. I usually only get 2 bars. Verizon could use better cell towers but I don't have any issue with their customer service. Their prices and plans are competitive.

When I got my account with Verizon we were double charged for the first month, called and settled and sent to collections anyway. We finished our two year term and I didnt pay the last two months because I was mad so that was my fault. We cancelled a month and a half after our two years was up. We were charged a month plus a few days. After we were sent to collections we ended up making a settlement for a total of about 540 dollars between the two. The initial 150 from when we were double charged was sent to both collections services in the end and we never owed that money to begin with.

Give me a customer service rep that I can understand!!! I'm a long time customer and overall I think Verizon is good but I DREAD ever having to call Cust Serv, like I did today. I couldn't understand her, she wasn't that helpful and you gave me my device and YOU should have all the info on it. You want the number off my sim card? You should have it! I don't have the device with me!!! Why can't I just do what I need to do on your website so I DON'T have to call you!!! I HATE CALLING VERIZON!!!

**, at the 100 S. Biscayne Boulevard, Miami, Florida store, was extremely cordial and very helpful when I needed help installing a SIM card in an unfamiliar cell phone! He had no chance of making any money from my visit, but he was, nonetheless, very kind, and he went the extra mile in helping me to find a store where I could get my photos transferred from another phone that was so old, there was no cloud or any obvious way to get my precious pictures! Thank you!!!

False advertising claiming Unlimited data. Got everyone to sign up when the competition offered unlimited, then a couple months later changed it to up to what I thought was 25gb unlimited then they slow you down like an old dial-up internet access after you reach 25gb, which is like within a week. Then they sent me a message saying they've upped my Unlimited to 25gb, which means it was something less than they said it was going to be... WTF? Where do I sign up for the class-action lawsuit to get my money back? Liars, total **, totally deceptive. Their internet connection is worthless. They are an evil company that needs to be brought down and their executives put in prison. Awful company, terrible. A bunch of liars. Stay away. Avoid this awful, deceptive company. Their so-called "Unlimited" plan is total **, overpriced and useless. It barely works enough for me to file this complaint with Consumer Affairs.

The customer service is always great but I would like some sort of benefit to being a customer for over 10 years. My bill is outrageous. I have 5 lines so it gets pricey.

Upon purchasing a new phone a Verizon Sales Rep at the Carlsbad store on Marron Road, said that he would give us a hotspot device at no extra charge. I told him that I wanted a plan similar to the one that I currently had which was $59.00 a monthly. He assured me that by adding the hotspot I wouldn't be charged a monthly fee. However when I received my bill summary a few days later my bill had increased to $109. I had not only been charged a monthly fee but also a charge for the device, a jetpack line access fee, and taxes. I called Verizon and told them about my problem and they credited my account and told me that my plan would be changed back to the original plan. However, at the end of the month my bill was even higher, $170 and $109 was due at that time.

My contract with Verizon will expire in November and I will be changing providers to Boost. I live in San Antonio Texas and my service is horrible; Verizon claims 4G and I only get 3G with all the updates possible. The other day I was trying to download some news I wanted to read, after waiting for more than 5 minutes and nothing happening I decided to grab my wife’s phone from Boost and was able to download the news in less than 30 seconds. Needless to say Verizon is OVERPRICED and the reception is **. I will be changing to Boost next month; cheaper and faster.

I was with Verizon many years, waaay back when they were Airtouch even. I told them I wanted to change to T-Mobile, and they gave me their BEST plan... the Customer Retention plan or something like that. Yep, two lines for $50 each per month, included unlimited calling and texting, PLUS a generous 1GB data each line. My friends kept telling me what fabulous deals they were getting with Verizon, but every time I called in they made sure we had the absolute best plan we could get. Finally did change to T-Mobile, and I must say, the service is much better and every service is better than Verizon!!! Well, called Verizon to tell them we changed over and wanted our final bill... they got snotty and told us that since we had just paid our bill for the next month, we were stuck in the plan till it expired. No refund for the money we paid, just had to let it run till it expired. I would now never ever consider going back to Verizon for any reason.

It's a shame they don't have a 1/100 of a star because they deserve it. I use a Jetpack for internet. They sell you 15 gigs of 4G and then take a chance each month on unlimited. I have to update the Jetpack monthly and yesterday they told me it took 2 Gig to update it. But today they said it now takes 5 Gigs an upgrade. Funny they can't make up their minds and tell the truth. But to use 1/3 of the 15 Gigs monthly to keep the device updated is ridiculous and a total theft of service.

Been having issues with this company for years. Terrible customer service, foreign language agents that attempt to talk you into add-on contracts but don't properly explain the details. A contract was signed electronically and the complexity of the details weren't verified until after the contract was signed and was relayed by a different agent whom denied the details of the original contract. Multiple mistakes have been made in the paperwork over the years. Devices have become extremely hot. These devices were sent back to Samsung for repairs. Verizon had at those times agreed to freeze the account until they received their loaner device after we received our repaired devices. On all instances of the aforementioned issues my account was charged for these devices. Me and my wife were then harassed by Verizon multiple times due to them not doing their part and not freezing the accounts.

My husband and I left T-Mobile to go back to Verizon. They bought two of our phones and traded our iPhone 6 for an iPhone 7. We were told the iPhone 7 would be free. We would pay for it for 3 months then they would reimburse us the 3 months of the money and then it would be free. This was in February. We agreed handed them our iPhone 6. No problem. After 4 months I called Verizon to find out why it was not removed. They told me that we weren't qualified for the plan because we were not on unlimited. I said I had never been on unlimited and that the offer was given knowing this because I was signing up for a plan that day. After a week I was called back and told the plan was agreed to and they would fix it. 2 phone bills later it still was not fixed.

My husband and I spend SIX HOURS on 9/24/2017 running back and forth to Verizon locations because we were being pushed around. That day, we spoke to SIX different Verizon representatives and not one of them gave me the same answer as to what their iPhone 8 plus promotion was. Finally, I spend over an hour in a half on the phone with a representative named Matt who sounded very confident in his answers. He told us with our bundle we can get TWO iPhone 8 pluses for only $300. Yes, that sounds nuts right? So I asked him to repeat it to me a few times and make sure he had his facts straight. I still couldn't believe what I heard so I asked him to send me a text so that I have proof of this in writing and he did.

Worst customer service ever! Do not upgrade your phone! I decided to upgrade, didnt like the phone, called 4 days later to return my upgrade and get my original phone back, was told everything would go back to the way it originally was. Ha! They send me a brand new iPhone because they couldnt retrieve the one I turned in when I upgraded and now I'm being charged for my iPhone as if I never had it. Wth is the 14 day return policy for?

I purchased a Gizmo tablet on sale for 99$ on 4/9/17. At the same time I purchased 2 phones and added 2 additional phones to the unlimited plan. I was told that the tablet was on sale and that there would be no charge to remove the tablet if it broke or decided I didn't want it on the plan. I have a handwritten note and receipt showing the tablet was 99$ on sale. I was never told I had to add the tablet to the contract for 2 years or pay the full amount. The sales rep didn't write down any of that info and said since I paid for it in full I only had to pay a line fee of 10.00 a month. I was worried about the tablet getting broken and reassured if it was broken I could remove it from the account without penalty. I have taken the tablet to Verizon multiple times because it keeps freezing and I was told that Verizon was having issues with the tablets and taught how to reset it.

I have been with Verizon for a year now and the service is great. Their customer service at the stores where I live are not so great. When I purchased both of my phones in the store last September I was told that I could upgrade when I paid 50% of the installments. I called customer service to confirm this about 2 months ago and the lady who helped me was very nice. She answered all of my questions and advised that after I paid the next bill I would be at 50% so I could upgrade to the iPhone 7 plus I wanted at the time. Well now I'm at 50% so I chat with them and ask what my options are as far as upgrading and trading my current phone in. The agent advises me that I cannot upgrade until I pay 100% of my phone off. I told him what I was told in the store and he didn't seem to care.

I've been a Verizon customer for 7 years. I ordered the iPhone 7 prior to the release dates of the iPhone 8. I decided to return it (unopened and within the required time frame) in August. I've contacted Verizon 4 times to get the charge off my account. Each time with false promises that it will be removed. They gave me a new number for the phone. I didn't even request it. They are horrible! They have lost a customer and veteran from EVER using their services again. It’s been over 30 days with ZERO resolution. If I could give them negative stars I would.

Get service, where no other wireless gets. I have changed services over the past 3 years but come back to Verizon because you can't get better coverage.

Verizon is the ONLY provider in my area, so I am stuck with them. The Battery in my 5 month-old LG V20 swelled up like a balloon and the phone died completely. I took it to a Verizon store and was told "We don't carry batteries, call Customer Service." Spent 40 minutes on the phone and was told they would 'overnight' me a new phone & battery. 4 days later the phone arrived - with no battery. Another call and was told "Oh, we never send batteries." When I responded that I did not need a new phone, just a new battery, I was told that a battery is considered an accessory, and told to "call LG - they will replace it free."

Verizon is too high and not willing to work with you even if you can show proof of lower prices. It has comes to the times that my entire family after all of these years, must pack up and leave our phone and data packages because they are not just talking about $10. My service is fine, the family is happy, but the cost is prohibitive!

Verizon Wireless is overpriced, has poor reception, and when you go to store for help they give you a song and dance unless you are ready to upgrade and spend more money.

No problems recently with the company. I have been a customer for years, with good service, few problems, reasonable response times, knowledgeable staff, who provided answers to our questions, and who made sure to be careful about the lawn, and cleaned up the work area before leaving.

Verizon has good reception most areas. Though in the last 9 months I do need to take my calls outside at most places. They are easy to use and quick to sign you up for all kinds of deals that keep costing you later. Switched to a prepaid phone through Verizon and it is okay.

I have always had great service and no dropped calls. This means a lot to me because I lived in a remote area of AZ where I depended on reliable service.

Service terrible. I never got the right kinds of answers when I called customer service. I hate this company. They don't appreciate customers and I will never use them again.

I was a loyal Verizon customer for over 10 years, but as prices continued to rise I was left with no option other than to leave. I have now been with T-Mobile for 2 weeks (paying $70 less per month with 2 brand new Galaxy phones). For 2 weeks I have been trying to get in contact with Verizon to obtain a copy of my final bill. Not only am I no longer able to access My Verizon, but customer service has been no help either as I cannot remember my pin. Now, according to Verizon, my only option is to drive to my local Verizon store to have my pin # reset. How can a brand as large as Verizon not have the capability to reset a pin over the phone? I only left Verizon 2 weeks ago! I also find it ridiculous that Verizon locks you out of your My Verizon account immediately when you still have outstanding bills to pay! Never again will I use Verizon or recommend them to anyone. I would give them 0 stars if I could.

Never missed payment and was with Verizon for 9 years, but finally tired of the conflicting answers from different customer service representative every time we call, so I will be one of thousand people complaining. 9 years as customer paying added fees, dealing with mistakes and overpaying. In the end needed help with Verizon Cloud and no one helped and I lost all my photos from vacations. I never was told correct amount final bill. Never told the conditions even though I called repeatedly the last month. I respect customer service reps as I was one, but do not respect anyone on the other end who cannot help and gives me conflicting information. Some of the reps were patronizing and perilously difficult. I only called when necessary to get technical help with Verizon cloud, payment help and explanation, and information on porting number. Never use Verizon cloud. Use Google Cloud and back-up.

I was closing on a home and was told by my loan officer that I had this account in my credit report. I've never had Verizon wireless and was pissed about this high bill for $$1600. I paid it at the time because I had no other choice in the matter and I wanted to close on my home. After further investigations, I've learned that family members use my social to get this acct in my name without my permission. The fraud Dept at Verizon Wireless will not help me in getting this paid acct removed. You would think that if a person knows the person that committed the crime they will go after them. The fraud Dept at Verizon are frauds. So they wasted money chasing people they can't find instead of pursuing the people that are available. I was told they don't handle domestic issues. No, this is fraud. Someone used my social without my permission period. I don't care if I'm related to them or not. 85% of fraud victims are from people that they know.

They charge way too much for so little!!! There are much cheaper versions and when you lose data and call them?? They tell you they cannot help with their cloud! Just had it happen to me! Referred to Apple.

I have had a great experience with Verizon. They usually are a great help solving any issues I have had with my phone. I strongly recommend them to my friends and family.

I have had no problems with my Verizon service. At one point I had financial difficulties and they were very helpful and understanding. I have upgraded my phones twice and they were very helpful.

Service from Verizon is very good. I never have a problem with connection and service reliability. Whenever I have to call on device or access to more service features torrid never an issue.

I like that I can get texts that ask for a change in service that can often lower my bill. This just happened recently when I was low on data and the new plan made my monthly bill less expensive!

They advertise the most powerful 4G network but I can't get service in my home. When I started the service I had no issues until 6 months after. I was told there were no service issues and wanted me to buy a $150 booster for My router. I'm already paying for monthly service. Why should I pay more to get the service I expected and I'm already paying for.

Verizon has the best service but the prices have gone up so much and it is ridiculous. I traded my phone and I don't have the phone anymore but I am still paying for it. Does not make sense to me. I called but the customer service cut the conversation short and pretty much told me to pay the bill and be quiet.

Service is too expensive. Too many fees. I would also like to see them revert to charging a reasonable price for a new phone if you renew your 2 yr commitment instead of charging $400 or $500 and making you pay on time or full price upfront. The phones are not worth that price.

Cancel but I cancelled with Verizon Wireless because they have a lack of communication. They say they record your conversations so we have a problem that can go back. They never do when it comes to you having a problem but when it comes to them wanting money or needing something, they got the conversation recorded right there. I'm just having issues with him now I paid off my payment off. My phone's my tablet now they're telling me I still owe for my tablet and I told them that the sales lady said I paid everything off and they said nope. And I said "See what I mean by lack of communication?" So I'm going to Better Business Bureau with them because I'm sick of the runaround and I asked if that's how they make their money off everybody by not knowing what's going on in lack of communication. Never go back to him again.

Verizon cell phone service is great. I have never had a dropped call yet. Their specials on phones also fits our finances. The only thing I would like is for them to give us a discount on 2 person lines as they do for 4.

Verizon is ok but way too expensive for what you get. We got roped into one of there data plans and it has been horrible. Bad part is now it will cost me more to change plans to their new plan. Seems like there is always a new way to force me to spend more. The service is ok but nothing great. The sneaky way they add charges to my bill and force me into plan changes is terrible. As soon as our contract is up we plan on changing providers. Will it be better maybe but cheaper I hope. My phone bill is over half of my mortgage and that's not right.

Verizon artificially makes it difficult to cancel home wireless service, even if you are trying to do normal things, like move to an area where they are not present. Only some of their stores take the equipment (which they charge a ridiculous amount to rent) and they are only take cancellations during business hours on weekdays - when most normal persons are working. They also do not let you cancel online and the phone menus are poorly structured.

Verizon has great coverage, but they know it and OVERCHARGE you for it. Plus, their plans are NOT the most flexible and instead of trying to assist you in saving money they seem to delight in finding ways for you to spend MORE money.

I love the service. Wouldn't go anywhere else but can't stand the new high speed internet. 3gb goes in one day when my son watches YouTube videos. I wish we could go back to regular internet.