Verizon Wireless Reviews

I dislike the taxes or fees they apply when you are changing an aspect of your coverage or usage. For example, when I wanted to switch phones from a broken phone to a previously used phone on the account they wanted to assess me a $30.00 fee. Ridiculous. And I never have more than 3 bars for my signal.

The actual cell service is ok but billing and customer service is dreadful. They continue charging for Ipad service that we have never used for two years. Requests to credit our monthly billing for this. Never used service but fall on deaf ears.

Really happy with my provider and would not change it at this point. Verizon has great service. Cannot really think of a better service and I have used other providers.

I temporarily moved abroad and began to use a Google Voice app and a personal HotSpot (WiFi) to make calls to family back home (including calls to my parents in Naples, FL during the hurricane Irma). I called Verizon multiple times before and after I left the country to ensure I am on the right plan and am doing everything right to avoid international charges. I was advised to turn off Cellular to avoid Verizon charges from my Google Voice usage. I did. First bill that covered my 1-week away had zero additional charges. I rejoiced, it led me to believe I was doing everything right. But not so fast.

I switched from my parents family plan (of 12 years) to my own plan to leave my family off my excessive data usage. When I called to speak with a representative I was told (and repeatedly told) that my unlimited plan bill would be $80 after I set up paperless billing and auto pay. Perfect. I made the switch to my own account. My dad had been brought into the phone call to release my account. He also verified the terms of my new account and how much I would be paying/what I would be getting. Of course when I received my first bill... $105.

I have been quite satisfied with Verizon for a number of years. The company's tech support is excellent. I pay substantially for unlimited everything... more than I probably need. My single complaint is with occasional drops on calls to Fairbanks, Alaska. But I forgive them that. I like their buy-back program, their upgrader service, and about everything I know about the company.

Good service, could be better in South Georgia, but it is what it is! Service can only get better with new towers going in. We are at the end of the lines for AT&T, and they seem to care less about customers that are in those areas.

I spent 2 hrs. and 40 minutes on the line with 4 reps. because my Druid switched to Chinese during an update. I am back to English, but the telephone is still searching for English. I was told to take it into the store.

Not honest when they know of a preexisting problems, phone freezes and stops while using apps. Note 4 worked better than new phone S7. When I had Note 4 phone just a few issues. Now S7, many problems.

One yr ago we purchased a hotspot as we travel a lot and have a business so we always have to have internet. Well oddly enough it just stopped working. We went in to get help with it. The first trip the guy installed a new sim card. Still did not help. Went back again, this time they made us wait 3hrs before they would even speak with us. The first time the wait was about an hour.

I've lost hundreds of dollars over the last 2 years with Verizon Wireless prepaid plans. Even with auto deposit they expire and the balance is "lost" (stolen by Verizon). They won't restore or credit it and only make excuses. "Your account had a balance of $83 but expired because no payment was made". Are you kidding me? "I can't ask my supervisor because it's happened before". DO NOT USE VERIZON! Yes, mine was a prepaid plan, but look at the ethics and integrity of the company that you may sign a CONTRACT with. "Your account had a balance of $83 but expired because no payment was made". Don't be their prey.

We were told that Verizon would buy out our Sprint contract for switching to Verizon. They have you send in your old phones and make the process impossible so it takes months before you realize they will not buy out your contract after all. We did everything they requested but we’re still stuck with a $1400 Sprint bill and Verizon only sent us a card to cover $500 of it and they call it even. That wasn't the deal Verizon. Now it's been long enough they say we aren't able to void our contract because we only had 14 days to do so. They purposely screw you around for six weeks and then say too bad. I'm amazed reading the reviews on how Verizon does this exact same thing to person after person and somehow able to keep getting away with it.

Verizon Rocks when it comes to service. I have been all across the country and never have had dropped calls. I have friends that have AT&T and can't even use their own phone at their house. We have had Verizon for a Long time and unless they come out with something really Great I don't see myself or my family changing any time soon.

Pros - Verizon's network service is good compared to all others. Cons - Their online/paperless billing is the very bad. They charge $5.00 for paper bills. There are always questions about overcharges that I have to call and fight about, to get credit. Rates are the highest anywhere. The only reason why I have it is because of my job travelling.

Very poor service. Request account to be closed. Involved 2 lines but they only canceled one. Continued to charge for that was not done. Then refuse to refund total over charged amount. Would only refund 1/2 of it.

Verizon has become complacent and greedy, they spend all their time generating new accounts and fare to service the customers they already have. Their customer service is a machine, just a machine. When they have a price reduction the customer has to go through the gauntlet to find out and adjust their account. And their coverage has come down to two bars even in the middle of Broward County, that's a joke.

I had issues with in-store customer service. They would not help with exchange during the Note 7 recall. I had to finally do all my returns and exchanges through customer service on phone and on the web. I will not go back to a retail location again.

I purchase a cell phone, Galaxy J3. It freezing up, Verizon has been unable to trouble. I have phone the tech coach every 2 days for a month. Now I'm told it's the lack of data. After deleting all my apps, it still doesn't work.

I have been with Verizon since they took over the previous service company over ten years ago. It used to provide the best service in my area and it is the worst. My understanding is that they lost a tower several years ago and aren't bothering to replace it. The problem is there is no other service provider here large enough to compete with Verizon. I guess it's the price we consumers pay to big corporations.

GO ELSEWHERE! I have been with Verizon Wireless for 10 years. Paid on time for the first 9.5 years then my life fell apart briefly. My company location was sold so I had no income for 3 months and fell behind. Went back to the same company with a promotion to Client Services Manager for our entire region! I won't get into the details of what happened with Verizon and why I was misinformed by financial agents at Verizon because it is TOO long to relate here. To make it short, there was an issue so I called in. Was sent to a supervisor who was mildly decent and told me she would waive off fees that shouldn't have been charged but then didn't.

WARNING BUYER BEWARE. I've been overcharge since I got with them from 450.00 to 30 a month. BEWARE. Then when you want rectification be prepared to sit on the phone for 2 to 3 hours for them to figure out what is going on. Let's see what happens... Mikayla the supervisor went to my account and adjusted it. This time it was 125. Last time it was 450 time before don't remember and time before etc... I've only been with Verizon since January it's Sept. And been dealing with their adding charges I didn't ask for the whole time so... GOOD LUCK WITH THAT IF YOU CHOOSE VERIZON. October by the way I have 1 phone and 2 free iPads and no unlimited. They wanted me 2 pay 170 a month.

I have had it with this company and will never use their services again. I had my social stolen by one of the reps at their independent dealers. He then proceeded to buy $5000 worth of phones in a completely different city. I only found out once Verizon put a 5495 collections on my account. I called Verizon calmly multiple times. Even their supposed fraud specialist. They admitted this was fraud and it would be promptly rectified as this is absolutely ruining my credit and impacting my profession career where I rely on my credit. I recently re-pulled my credit to find the collections is still on there and has not been removed. I then call Verizon again to find out my account has been sold to collections again. Pure lies by them. So now I have to play ring around the rosy again with this idiot company. I will no longer be using their services ever again.

I am actually very upset with service that Verizon provide to their customers. I was told to get the promotion of $29.99 agreement for 2 years. After one year, they increased my bill by $10.00. I got that fixed. After I finished 2 years, they increased my bill to $58.60 a month just for internet only. I called to see if I can cancel. The customer service told me that my billing cycle starts each month on the 7th. After I confirmed with customer service I called and I canceled on the 10th. I was told that the billing dept will make the adjustment for 3 days.

Verizon jacked our bill up to like 184.00 for 2 lines a month over the years, I was one of the very few left on the old unlimited data plan & my other phone was only on a 2gig data plan. Verizon kept trying to get me off that unlimited plan as they jacked up their price every time I turned around. I called numerous times to get my bill lowered & not change my plan; they did not want to hear it, so wife and I went to with a different carrier. We got two lines with unlimited data and saved 120.00 a month!! I DID NOT port my numbers so I could turn Verizon off on my own... FIRST OFF... After over 10 years with them; they gave me such a hard time getting my phones turned off. Then to boot... Verizon put my phones on the stolen hit list when they turned them off.

I have been a Verizon customer for almost 3 years. Unfortunately all I did was buy a damn Verizon prepaid phone. After a month of prepaid service, I wanted to just get back on my contract unlimited plan. I called Verizon and in 1.5 hours 7 different representatives asked me the same information, ran a credit check and then every time one representative would just transfer me to the other. It had been a very pathetic experience. Wasted my 2 hours, ran a credit check and my problem remained the same. This has been the worst service I have ever been given by a cell phone carrier company. Only if I could get my phone to a different carrier tonight would do it. Verizon representatives were not only unhelpful but they had no knowledge of problem and were rude.

I have no complaints at this time. Coverage area is very good so far and customer service is more than adequate, which is more than I can say for some other companies!

Verizon is a great service. They have responsive customer service. Sometimes the chat sessions can take a little longer than your prefer but the issues are usually resolved.

Have been with Verizon for many years with no significant problems. A bit pricey, but I have felt it was worth it. Good nationwide coverage, few dropped calls, good customer service. Website is easy to use, easy to pay online. Didn't like the "buy your phone in installments" program though. Did it -- but did not like it. I believe they have dropped that now.

They are too costly and do not have the service and phone plans to justify their prices. All of the other companies offer unlimited data with no stipulations except Verizon.

I absolutely love Verizon, however, the service is so expensive! I've been a Verizon customer for about 16 years continuously without disconnection or trying other service providers. I also do not like the Edge plans... I would rather pay for my phone upfront therefore reducing my monthly bill.

I really like my Verizon network. I get good service just about anywhere. What I do not like is how much they charge. I pay a lot for two phones and two tablets. Also they make you stay on a contract. They will not let us take of the two tablets even though the contract is up. They said if we do our bill goes up. Which I cannot understand why I would be charged more for less usage, I do not even have the tablets anymore but I keep it on the cell phone plan because it is a lower rate.

Bought a brand new Droid Z Force back in Sept of 2016. After 6 or so months of ownership, the screen developed dead pixels. Called Verizon. They sent me a replacement phone. Had replacement phone for maybe two months. The auto rotate stopped working. Called Verizon. They told me that they would replace the phone with a refurbished phone. I asked if the first replacement phone was a refurbished phone as well. They said that it had been. I said I did not want another refurbished phone. They told me that at this point, that is all they could offer. They told me they do not replace with brand new phones, until after three refurbished phones have been issued.

Will never come back. Just discontinued services on 3 lines due to high cost, hidden fees and being basically being lied to re services and costs. When I discontinued services we received a $270 bill for a phone that I was told was paid off already and we owed no charges just a couple months earlier. Whenever we went into a Verizon store we were misled or lied to re charges, contracts etc. Never again.

Verizon's data plan is higher than most and you only get the 45$ for data if you have 4 phone. Otherwise it is very expensive for one line. I have been with them for over 10 years and there are no rewards for being a loyal customer.

In my area they only offer DSL which requires a phone line that I don't use and the speed is max 5 mbps. Very slow, at least reliable. Equipment was included a modem/Router. Monthly cost is the same as their fastest service of 150 mbps.

Coverage is great. I switched to unlimited but get cut off a lot. 10 gigs for tether and you're limited to devices you can use. I think unlimited plan should be lower price and not slower speeds when you hit 22 gigs.

I have been with Verizon for years and just cannot see ever leaving, as they have best data and coverage, besides my family all has Verizon. The price is good and bad, but still best for me and what I want.

Verizon's service in the NW Valley of the Sun (Phoenix) has declined steadily over the past 5 years. We know of dozens of customers who have complained only to be blown off by customer "service" or sold a marginally useful range extender. Piggybacking off our home WiFi is the only way to get decent service. Current contract nearing completion... Verizon lost a customer.

I have had a contract with 3 other companies and I got nothing but higher bills and aggravation. Verizon has great service and my bill doesn't fluctuate without explanation. I have been with Verizon for 3 years and I’m very happy with all that they do, no bill increases for ringtones, games that I never requested, etc. I would recommend Verizon to anyone.

I was forced to get on Verizon because my employment required it. I have now had them for 18 months and cannot wait until month 24. I have had nothing but issues with them. From service, billing, and even customer service. They claim to be the best yet screw everyone over after they sign the contract. Thank you Verizon for providing me with numerous hours of frustration and monthly calls to advise you how to correct my bill. I even signed up to the Verizon unlimited plan and yet get messages that my data is almost up. Nothing makes sense with this company. Please run. Do not look at this company for service. They will rip your pockets inside out and they make it seem that it's your fault that you don't get the service offered. Countdown begins.

I had bad AT&T service in my home. Verizon works fine on WIFI. No Microcell needed. I went to the local Verizon office and they set the phone up for WIFI.

International really sub par, cost for plans could be a bit more competitive to what is out there. Overall good service but pricing should match the service and this is not the best service out there.

For the price that Verizon charges I would expect better customer service. Just waiting for my contract to run out so I can change providers. Verizon charges too much.

Very good customer service and decent service. Hard for me to state great for all categories because of the area in which I live, very rural thus dropped calls often. What I like about Verizon is for the few issues I had they addressed them promptly and without me even knowing it. I found out the next time I turned on my phone! Added new and user friendly features. Cost is a bit high but not sure how it compares with other providers to be completely honest. I'll keep Verizon for the time being and future as far as I can see as of now.

Only Verizon works in the most rural areas of Kansas. Don't fall for the unlimited. Kept my premium data of 24 Gs at 4GLTE. Unlimited only offers 10 Gs at 4GLTE hotspot. After that your speed is regulated. Hotspot to play video games. Those who went unlimited lag once they passed their unlimited of 10 Gs of hotspot or streaming.

I do not get decent reception at my home. They always have a way of assessing a late fee and they are impossible to reach. Going to their store can be one of the most awful experiences ever.

Difficult to contact. Slow to respond to concerns. However great mobile service everywhere in the USA and in most countries in Europe. Unfortunately their contracts are very complicated and hence it is not easy to establish which contract offers the best value.

I just left the Verizon store in Grapevine TX where I was helped by a very knowledgeable young man named Michael. So courteous and helpful! He understood the equipment and the plans well.

I have been with Verizon for over 15 years now and I never had a problem with my service or their customer service so thank you Verizon. I'll stick with you forever.

New customer with Verizon. They have good reception and fair pricing compared to our last cellular company. We are saving 89.00 a month for same coverage. Plus they cover nationwide no roaming fees.

We keep Verizon only because high speed internet is not available. We have Verizon Mi-Fi which is not optimal but the only thing available for us. We would like to have unlimited data use but this has been available only to those customers who were grandfathered in when Alltel sold out to Verizon. Even though we can see a tower from our house we still sometimes have calls dropped, and in a number of spots where towers are close by we still have calls dropped when mobile. This sounds strange but we can be in a room in our home away from the room our phone is in only to have someone call us to say we had just called them; while traveling our phones can be in the console and even though we have to first turn on our phones and then touch the icon to make a call, our phone dials someone in our contact list.

Most definitely they are very patient and complete with all errors to even make. Simple mistakes easy to be fixed and it seems like most important is customer service. Without it you have nothing.

Verizon is spot on. Never lost service wherever I traveled. I think them going to unlimited data kept a lot of people from switching right in the nick of time. Their phones and services are a little pricey but you get what you pay for so I have been with Verizon ten years or more.

They OVER charge services, are hard to get explanations, are nil and the LG 10 phone they sold me died before I finished paying for it and I still have to pay. Then they charged me for a new phone. I think it's their fault for selling defective equipment.

They have the best network & are the most reliable. They were expensive until they offered the new unlimited plan. I would like to see more phone discounts though.

All customer service experience leads back to the beginning. You're given the runaround. No one knows how to listen or read and provide answers that don't even come close to aligning with the questions asked.

I have been with Verizon about 2 years and have been happy with my service. The website is easy to use and the customer service representatives have always been pleasant and helpful. I used Best Buy to switch from Sprint to Verizon when I made the change and that was also a smooth process. I would definitely recommend Verizon as a reliable cell phone service with comparable plans to other major carriers.

I had received a text message that I would have to set up a new voicemail whatever on or after September 15. The day came and I spent over THREE HOURS trying to comply. Part of that was resetting the PIN number that used to work fine to something else. Great. Next was a period of thinking that I'd had a stroke or something as the written instructions for setting the voicemail thing up on their website bore zero similarity to what their system actually recognized. Finally found a Customer No Service person that said this abortion only involved saving any messages I had before the system was "upgraded". This is the most unnecessarily aggravating thing I can recall in recent years. All for nothing.

All in all Verizon provides good service; however, they tend to sell you things you don't need. For example, the HUM product most cars today have this information.

Used Verizon for many years service and support have gotten much better. Didn't like that they quit supporting iPhone subsidies. Their stores need to be better that always try and add extras that I have to cancel once they appear on my bill. Easier to complete everything by phone online operators. Best stores and employees are Apple owned retail stores.

I have a cell phone and tablet from Verizon. The tablet has from the beginning been a source of discouragement. It powers down unexpectedly when in the middle of the job, slow and incredibly difficult to manage. It went back once early on because it wouldn't charge and received the silly thing again.

I have had excellent experiences with Verizon as my cell phone company. I would normally have put down all 5's but recently I found myself with 1 issue. That issue is that I recently had to replace my daughter's iPhone through insurance. When we brought the new one and the old one into the Verizon store to help us retrieve all her information from the old to the new one they said they were unable to do so and the only way we can do it is by going to an Apple Store which the closest one is an hour and a half away. I feel they sell the product they should be able to help with the product in every way.

When traveling in another country, there is no definitive way to understand the charges or the service provided in other countries. Very limited! Their domestic service is very good.

I've had no problems with Verizon. I've had this service for many years and have had no problems. I am able to get service in places that others can't with their companies.

I called Verizon to pay my daughter’s bill. The gentleman tried to get me to switch her plan. I informed him I was not authorized to do so. He changed her plan and informed her I told him to do so. It is sad that a company has to lie and swindle to keep customers. But your lies will catch up with you. If anyone is open to a class action law suit, LET’S DO IT!

So I have been a Verizon customer for 13+ years. I recently moved about 2 miles from my old house and I have no service at my new home. I have activated my wifi calling but I do not get all of my calls and I have to reset my phone daily so that wifi calling half works. My wife has the same phone and the same issues. My bill is rather expensive monthly but I have stayed loyally with Verizon for the coverage. So I thought I would call customer service to see if they could help. Guess what they said. I would need to spend almost $300 dollars on a piece of equipment to get cell phone service at my house. Why should I spend more money when I pay almost that a month for my service? They would not help me in any way. Thanks for your loyalty to a long time customer.

Great customer service but monthly service costs a lot more compared to the other wireless companies. I noticed I have the best signal compared to my friend's phones and they have Sprint. Their accessories are very expensive.

Have been with Verizon since it was Air Touch. Many, many years ago. No plans to ever change. Do not like change. Have always had good replies to my questions.

The plans are always changing to the best interest of the company. Longtime customers aren't rewarded and the rewards program is a joke since the points don't get you a valued item without spending cash.

The company has great coverage area and customer service. I've used Verizon for many years. The only problem I have with them is their pricing. Verizon is one of the most expensive phone services.

I like that Verizon can be used everywhere, no dropped calls and service everywhere. However, I wish their prices were a lot less expensive. I feel the prices keep going up and up.

I have been with Verizon over 25 years. I have had no problems with my service. I have notified them on my moves in advance & my service continued. I have the telephone, cell, and computer service. Customer service was cordial, knowledgeable & helpful. I have Fios great service. Great customer service work.

I am a retiree and when they first started billing me, the due date for payment was the 26th of the month. I called and spoke to customer service representative (which was my prior occupation), I requested that the "due date" be changed to the 30th of the month. That is when I receive my retirement check. She advised they were unable and referred me to her supervisor who also stated unable to change. No other merchant that I have dealt with has had a problem with billing me at the end of the month. Therefore, on occasion I have had to incur $5 added to my Verizon bill.

After several bad experience and insults by Verizon Wireless customer service and executive office, finally received a call (it was requested by me) from a manager name Kia, her business phone number is **. I wish I never had that call. She was the rudest and unprofessional person I ever spoke with. She could not answer any of my questions, only thing she was repeating was she called me because I requested a call back. After a while when she could not answer my question anymore she hung up on me. I couldn't Verizon has a manager (?) like her. Beginning of the call Kia mentioned that the call is being recorded. I hope it still exists, hopefully one of the higher management would listen the whole conversation and will find out how the Verizon Wireless customers are being treated. Well, we are planning to leave Verizon because of the insult I receive from KIA.

Had it for six months. No problems. I am an old guy and this is the first time I've used an iPhone. Verizon sales people were very helpful and explained everything to my satisfaction.

Everything is too expensive and their unlimited data is too expensive to get. I used to have unlimited data but once I had to upgrade my phone they automatically moved me to a limited plan without my knowledge.

Have been with Verizon for many years. Prices are too high. I am 71 years old. They should give senior citizens a discount, plus give perks to length of time with them. Their customer service is good. When you call with a problem, they have people you can understand.

I've complained many times about the fact that for the last 4 years I can't get more than 1-2.5 bars of signal in the area where my home is located which is ridiculous since we're in the second largest city in Los Angeles County. I've complained repeatedly to Verizon Wireless and all I've been consistently told is that I can buy a booster antenna for my house (about $200), which MIGHT help with signal strength since the closest Verizon cell tower is 1.5 miles from my home, without any tall structures in between to cause interference. How about just fixing the problem with putting in another tower or Verizon putting in a booster antenna to help with the signal strength from their closest tower!

It is rare for me to lose signal but it happens in my home and when in very rural areas. I used another service and received very poor signal in my home and in the city.

Very reliable network with good coverage areas that has helpful sales and services representatives available at all times. Other providers don't have as wide range.

I really don't use the cell phone that much - just for emergencies. But I do know I have to pay for roaming charge which I don't like. When I travel and use the phone, I am always shocked at how much the roaming charge is.

I am very disappointed with Verizon Wireless. I got a replacement phone from their insurance company and the phone doesn't hold the charge. I took the phone to Apple to get it looked at and found out that the battery on the phone is defective. The battery is almost 90% dead. I called Verizon to see if they would give me a new phone and not a refurbished phone but they can't promise me this. I have been a customer for almost 20 yrs. and they aren't doing anything to help me.

We have been with Verizon at the same location over 17 years with no problems. Approximately two weeks to a month ago we started experience problems where our phone wouldn't work in the house and you can't get data service. You would have to go outside and stand in the middle of the yard for it to work, we figured it was just something temporary but it didn't improve, it just got worse, so I called Verizon and they sent out a network ticket which meant they sent somebody out to survey the area.

I hate that the bill fluctuates too much and when you bring it to their attention they do nothing to fix it. I have a unlimited plan but they still seem to find ways to smack ya down.

I believe the company should not charge so much for the data plan & the taxes are extremely high. Between State & Federal taxes we pay over $20 a month.

Reliable, but high priced. Too many marketing e-mails. They no longer offer phone upgrades at nominal cost to long term customers. Their rewards program is borderline laughable.

You get what you pay for! I do not lose signal, I do not drop calls, data is always fast. No complaints. Everyone says cost is high. I want my cell to work always and everywhere.

It sucks, it’s not dependable, it is expensive and to get help with service they pass the buck. Last time I went to Verizon wipe out all my memory of important things. I am switching.

My Samsung Galaxy S7 Edge got so hot it burned my hand causing me to drop it. Verizon refuses to replace the phone because it cracked when I dropped it. The insurance co refuses to approve the claim because it overheated before it was dropped. Customer "service" is really customer "frustration." I may have to hire an attorney over this.

I appreciate having such good customer service and service and you should because that's what you are in business to do, give good customer service and service... but, I sure do pay for it! I hate the fact that you have to 'buy" your phone, of course over time because no one wants to pay full price right when getting your phone, and that could be because we were so use to getting it for free, if we signed a contract...well, why even sign one now? I don't like not having unlimited data as we did before without being charged out the yang, yang.

Been having some problems with signal around certain parts of town. Changed to AT&T for less than 14 days before I went back to Verizon. Yeah, Verizon is a bit more expensive, but at least the customer service (Call center wise) is always attentive, and try their hardest to make a wrong into a right. They listen to their customers, and have signal that at&t doesn't. Customer Service goes a long way with me. I don't write a negative review about a company or experience unless I've already attempted to reach out to those responsible, in person! Something, that is lacking in society, can't fix it if they don't have the chance. Verizon's got my business!

Too over priced. Any time away from home I can not Huck to the internet therefore even before I Huck to Internet I must turn off my WiFi then I can use it by data only. This problem has been going on for a very long time. Therefore it runs me out of Data and I have to add I feel I should not have to keep WiFi off to Huck to Internet.

The customer service is poor - calling keeps you on the line an average of 5-10 mins before you can speak to a real person. They don't offer many options of plans to fit different budgets, have set prices and will not deviate to assist someone who don't have a lot of money to put into high cost plans. But I have to say, I never had a drop call with Verizon.

Verizon offers a fast internet service that I can expect to remain the same over time. It remains consistent and I can expect the service to connect fast, yesterday, today and tomorrow. Verizon sales and customer care personnel have been very helpful in purchasing and responding to questions that I may have. After working with them for years, my work ended and I was told to make a small payment of $25.00 and I did. But, my service was still cut off and my account was charged additional fees. Then some collection agency bought this account, added more fees and posted this to my credit report. However, Verizon is still a good company and I pray the best for them.

Have been with what is now known as Verizon since the late 1980s. The service has great coverage and is reliable, however I have serious issues with their business model. They are way too expensive and profit motivated to the point where they have abandoned principles such as ethics and honesty. I find some of their tactics disturbing at the very least, and of course, at a very high price.

They are always very helpful when I talk to them either via chat or on the phone. They are always trying to do everything they can to help me. And they are always very friendly and polite.

I used to have the Version 60 gig a month data plan, I was getting it on a special deal for the price of 30 gigs. Then when MiFi quit working I went in to buy a new MiFi, the sales guy tried to sell me on the new unlimited data plan, when I expressly ask if they dropped the bandwidth after 10 gigs he insisted that they did not. After I signed a renewal plan that dropped my payments down, I was locked into the new plan. Verizon no longer would offer data plans over 8 gigs. Now I'm stuck with an unlimited data plan. That basically work out to 10 gigs or less data a month or they cut your rate. I've been with Verizon a long time, and this really burn me. Why is a country as wealthy as this, having to scam everyone just to get an extra dollar all time? Really? There is no reason why they should cut your data rates. I'm a road driver. I use a lot of data a month, and I was paying a premium for it. Why did you have to lie to me to change?

Unlimited data plan becomes NO data plan (because access is sporadically terminated) when your usage increases. I cannot tell what the details are because depending upon who at Verizon you talk to you will get different, mutually exclusive, excuses. And no, they do not listen to you before they start the excuse giving. They don't appear to care, but why should they when dummies like you and me keep buying their services.

I called in Feb of 2017 to activate a phone I purchased on eBay. The woman on the phone at Verizon said that I did not need to buy a phone on eBay, she said I had an upgrade discount available on both of my lines. I took her offer of $15 a month per line for new Moto Z Force phones. I then sold the phone I purchased on eBay. As of today, I have been paying full price of $30 a month per phone. Verizon refuses to honor the discount they promised. They said they do not offer discounts. I am so upset with Verizon! I am still fighting for my discount.

My husband is 74 and he has tried to cancel the Mobile Broadband with Verizon Wireless in Watertown, NY since last June, 2017. We called Verizon Wireless many times but every time, the customer svc said 'they don't have access to the account' and we have to go to their offices in Salmon shopping Mall or the other locations which was about 1-1/2 hour away each way. We went to their offices for a couple times, then every time, the office Representative told us that we have to call Verizon Wireless. They sent us back and forth for months but nobody is willing get to help.

Verizon Wireless is extremely convenient for private calls and restricting who had the number. Great way to weed out calls from people you just don't care to talk with.

I opened my account with Verizon Wireless in 2010. It was my understanding that unused minutes would accumulate month to month. If I don't renew my monthly plan on time, I cannot make nor receive phone calls. After 30 days of non-payment I risk losing my phone number. Sounds ok, so far, right? On September 3, Sunday, Labor Day Weekend, I was away from home without my phone. September 3, my subscription was to renew. I got home on the 5th and tried to renew. I noticed my accumulated minutes, totaling $101.25 was gone after I renewed. My balance stood at $15 which was my renewal.

I was lured into joining Verizon two years ago when they started a new promotion: A prepaid $160 for 4 lines. To make a long story short after six months I get a call from one of their representatives telling that my account was eligible for an upgrade. Complete scam. I was locked in into two years agreement with $325 in average every month. To make matters worst I contracted them for internet, TV and phone services. Biggest mistake of my life. Now two months after I left them they are still billing me, and when I call them, they always argue that the charges were valid and would not do anything about it. My best advice, stay away from those crooks. If you don't they will eat you alive to the last cell. Can somebody tell me if can sue them?

When I started service with Verizon, I made it clear that I got paid once a month on the 3rd and that my start date had to be the 3rd or later. They made my start date the 1st which made me late every month and they charged me a late fee. I called every month and they promised me they would fix the problem but every month it was the same. By the 3rd month I finally got fed up enough to cancel my service. I paid for the service and the late fees, even though I felt I did not owe the late fees, but I refuse to pay the $200 cancellation fee. They have turned me over to a collection agency even though they were the ones at fault.

Constantly getting texts saying I'm out of data when I'm at least 25gb over so that they can charge the extra 15$. Really crappy service that is deliberately done considering I always get the text at a specific amount over instead of right when I'm out of data. Tired of this occurring and will no longer be a Verizon wireless customer again of any sort.

I switched over to Verizon Wireless to get their unlimited data plan. While in the store, I was given the value of each phone I was trading in and did not understand why I was getting a store credit that had to be used that day. What I was told is that Verizon will pay off my phone balances with AT&T up to $650. Joke on me. What they really do is give you a trade in value for your phone to blow in their store and then after going through this long and ridiculous process submitting your final bill they subtract that store credit from what is owed on your phone and send you a gift card for the balance. I am now stuck with owing AT&T $370 for switching to Verizon. Don't fall into their trap when they say they pay off your device. They made sure they profited off my switch and left me hanging with a big bill in the end. Leaving as soon as my contract is over!!!

I was a Verizon customer for years. Started under my parents' plan and ported off my number into my own plan for at least 5 more years. Every time I called in it was a disaster trying to get anything accomplished because they would always pull up my parents' account. I decided to change phone providers and received a 300$ bill for canceling a contract I was unaware that I was in. I bought my phone from Apple and was under the impression I was in a month to month.

I have had a Verizon Wireless Unlimited plan since February 2017, or so and everything has been fine, until yesterday. I heard that they had new unlimited plans and I was curious to see what they were. After updating my Verizon app (which they forced me to do before I could look at my account) I found out that Verizon "updated" my plan. I was paying for 1080p service and now it is 720p service. How is that an upgrade? I complained, in writing, to Verizon Wireless asking for my old plan back. They told me I won't be getting back my old service and I quote, "If you are unhappy with Verizon's service you should start looking for other providers." How's that for great customer service?

I went into the Verizon location when my Note 7 was recalled. I was given a replacement phone and told I would be notified when there was a resolution to the Note 7 issue. I never received anything and made the monthly payment on the replacement phone I was given. Mind you it was not the phone of my choosing. Now they announced the replacement of Note 8. I called Verizon customer service and they told me too much time has passed and there are no exceptions for the previous Note 7 customers and that the representative at the store were incorrect and I only had 14 days to make any changes once I was given the replacement phone.

I went into the Verizon store at 4830 Ridge Road, Brooklyn Ohio to set up an unlocked phone for my son. The store manager ** was helping us, and supposedly activated the phone. She would only take cash at the store, not debit or credit and fail to activate the phone. She told us that we would have to wait several hours for the phone to activate. After waiting several hours we called her and asked why the phone wasn't working, she told us there was a Verizon system problem and would likely take another 6 hours. The phone still wasn't working the next morning, we called the help line, and was told she never activated the sim card.

Hello. I am hoping to get somewhere with you because I've been thrown around in circles talking to Verizon customer service. My fiancé Big John and I were on a Verizon account together, unfortunately the bill was just too high and we needed more data so we switched over to AT&T who was sending up gift cards with money on them to pay our Final Verizon bill. During this time, (we switched on June 26th and this incident took place August 13th) Verizon took it upon themselves to take the large amount of money out of my finances bank account. We did not approve this and we're very confused when we saw this happen and immediately called customer service. The first lady we encountered was very rude and continually kept trying to talk over us but besides that she told us she could only buy a request in to get our money back and pretty much to just hope for the best.

I purchased a new phone a year ago and the salesperson told me that I could purchase an iPad for $99 and only pay $10/month. That sounded like a good deal to me and then my husband and I decided to purchase two, one to give my 84 year old father for a Christmas gift in hopes that he'd actually use it. With my phone trade-in, the sales rep was able to get the cost of the two iPads to $60 which we were thrilled with. She NEVER mentioned a 2 year contract and now we have switched to Sprint and Verizon is telling me that I have to pay $160/line to get out of it. WHAT???

After six months of getting delinquency emails and service rep promises the credit card was good and they would charge it and the payment issue was fixed. I called and changed back to getting a paper bill. Next thing was another email saying I hadn't paid the bill, that my plan was changed and the charge was $20. All was a surprise to me and they never sent a bill to pay. Auto pay never worked. Called, asked for supervisors and got a runaround for an hour. Had the account since 2004. Think it's time to change.

Employee sells me an iPhone 7 Lifeproof case, for my iPhone 6. I even asked the clerk if it was the correct one, she responded yes. Well it is not, the case covers the camera and flash. The store will not accept the return of exchange due to the fact that the package's box is not fit to be resold. Corporate office is involved, store clerk will not answer or return the call. We will see what happens.

Discontinued service after 25 years with Verizon. Verizon use to be a great company. Their customer service was very good. Now, you can't get anyone on the phone. They got rid of all of their best people and the support service is terrible. You can't get anyone on the live chat to help you (don't know anything), no one picks up the sales line, accounting line, or the support line. Sending an email to them? Don't waste your time. Verizon had the most towers, but they must have sold them. Coverage is really bad. Dropped calls. Strange noises. Recordings saying the lines are all busy. I think they leased telephone service from Mexico. It's that bad. Stay away. Not the same company.

I have had Verizon for many years during which time I have experienced bad customer service, dropped calls, overcharging and contract extension without permission. I finally had enough and quit Verizon after my contract was over. I did this with the full knowledge that they would try to get some more money out of me. I was right. They billed me a final bill of $56 even though I went into the Verizon store and got a printout of the final bill which was $0. I paid in advance for the months billing. I went to AT&T before I closed my Verizon account and showed them $0 balance. But lo and behold Verizon just couldn't help themselves. They issued a final bill for the month I was already paid up for. Guess I'll have to sue them in small claims court.

Recently went to purchase a phone and was told that "I am not allowed to make a straight purchase. I would have to use their device plan". This plan takes the cost of the phone and splits it up over 24 month equal payments, no interest. This is great if this is what a customer wishes to do. I wanted to simply pay cash for the phone. While this "device plan" is NOT a contract (which is what I didn't want), it is a clever way to lock someone into a 2 year plan.

On 8/1/17 at approximately 6:00 PM I went into this store to inquire about purchasing a phone for my nephew (College Student). He lost his phone and had previously used his insurance to obtain a replacement phone about 3 months earlier. I was very specific with the salesman Dondre. I stated I wanted to inquire about PURCHASING a phone. He looked up the account and stated he was eligible for an iPhone. $200.00 would cover the cost. He then proceeded to try and sell me another insurance monthly fee which I declined.

To anyone using VERIZON... Make sure you request paper bills. Never go paperless with Verizon!!! I had two separate Verizon accounts, one of them had my iPad on it ($30 per month for the iPad cellular data) which I got at the same time as one of my phones. When I moved here to Florida, I changed my address with Verizon on all of my accounts. I even had them authorized to pay the bill through automatic debits on my checking here in Florida. Last December I canceled the account that had the iPad on it and the iPad no longer worked on cellular data (exactly what I wanted). However although they canceled the cell phone bill, they kept the iPad bill open and continued to withdraw $30 per month from my checking. Since I closed that account I could no longer access my paperless account on the internet. I assumed it was closed.

HORRIFIC customer service!!! I think the operators were drunk and literally just kept hanging up and transferring our calls. I have NO IDEA what is going on over there but we are leaving them like leprosy. Every needs to get smart. These were nasty people answering the phone.

AT&T has better websites when you use their online services (pay a bill, review your bill, etc). AT&T has a better phone app to view your bill, pay your bill etc. AT&T has WAY better customer service than Verizon. AT&T is about the same monthly cost and offers the same services so hands DOWN AT&T is better than Verizon. Do NOT go after Verizon for any gift card promises when you switch to them, they are a complete joke! Takes MONTHS and MONTHS and MONTHS to get it, and they are comparable to a circus! I regret whole heartedly moving to Verizon for a gift card offer, NEVER EVER EVER again. Once I get those gift cards, I am leaving back to AT&T, who always took such good care of us!

Here's the gist of it. I occasionally look at my bills online (my bad). I've got paperless on everything. A few weeks ago I reviewed my Verizon bill. I found a telephone number with a charge of $10. I started a chat online. I was told the charge was unauthorized. I was asked did I have an iPad. I said "Yes, but it's connected to my Wi-Fi account." The Verizon representative said that he would begin an investigation. A few days ago I get a call. They left a message to call back. I did. Was told that this charge has been on my account for four years and that since it was more than six months old there was nothing that could be done. It was suggested to call the police. I was transfer to another representative. I was told that nothing could be done until September's billing.

I switched to Verizon Wireless, after seeing an advertisement that they would pay off your balance with your current provider up to $650. Well I had 4 phones to switch, but I only switched 3. Well, instead of them giving me the full amount of what I owed on the phone plans from my other provider, they gave me a credit on their bill, which did not help me at all. Then they gave me the difference of what they credited me for my phones on my bill to pay to my previous provider, which in turn left me with a balance at the other provider.

Having been a Verizon dsl customer for 19 years, I know when the service is good, and when it is not. After about 7 minutes of automated phone prompts trying to guess why you are calling, mixed with annoying sales pitches thrown in to slow the process even further, you may get lucky enough to get in a long line to speak to a real person, albeit from another country far away with a very poor connection and a very thick accent... not a good look for the "phone co." So for the 4th time in as many months I scheduled an appointment for a tech to come and move my "block pairs", hopefully solving the issue of a SUPER SLOW CONNECTION for the final time THIS YEAR! So I scheduled the appoint for today, a Tuesday, and got confirmations via automated texts, emails, and voice recorded messages, and then cleared my schedule and took the day off work to wait for the technician.

I stopped to speak with a Verizon saleslady to inquire the cost of plan and purchase of two phones. Told the lady repeatedly that I was only inquiring and wasn't sure about signing a contract yet. The lady was very persistent as all salespeople are so I told her repeatedly that I wasn't sure if it was in my budget that I would have to check and get back with her next week. Before I left she said she could check my AT&T account to see when my contract was up. I said, “Ok it would help to know this.” She said I needed to sign a paper to allow her to check my account. So I did. I had left and she called later and said that it was up and where would I like her to send my phones. Again I told her I had to check my budget and I would get back to her.

Recently I started to work from home and have numerous teleconference calls. My phone started dropping calls or the people on the calls were having difficulty hearing me. I was 'breaking up' they said. This poor call quality may have always existing but I wasn't aware of it until I started working from home. This is particularly frustrating because I can look out my window and see a 4G tower. I called customer service and the call actually dropped during our conversation. He put in a 'trouble ticket' for it to be researched. They responded to my problem by text stating they were still investigating the problem. A couple days later I get these...

The company makes commitments and does not keep them. Called and spent over 12 hours over 8 months and still they will not resolve the issues. They actually offered a $5 credit for inconvenience, guess where they were told to put that.

Where do I start? Our Internet, TV and Landline Phone went out on Friday, July 28, 2017, and it took them until Tuesday, August 1, 2017 to get it fixed. They made an appointment for Monday, July 31st and never showed. I have a text message confirming that appointment! Now I keep going over my GB on my cell phone and it's because the Wifi in my house isn't working right. Right now I have been on hold for 1 hour 30 minutes trying to get the issue resolved! Then when you do get a rep you can't understand them! This company is HORRIBLE! So glad my plan is almost out and can switch to Comcast! Will be making phone calls to see what over cell carriers will pay off plan to switch! I have documented time, names, dates that if anyone cares to follow up on this consumer abuse company feel free to contact me!

When Verizon reintroduced their "Unlimited" plan, we switched our phones and Home 4G LTE internet service to that plan, even though it restarted the 2 year contract on the internet service, because it promised a better deal providing 4G LTE speeds an ALL our devices until we used 22GB of wi-fi data, at which point it could be slowed to 3G during peak usage. It worked brilliantly for about two months. Back in May, out of blue, we get a text message saying we had met our 10 GB allowance and were now subject to 3G speeds on home wifi. When I called to ask why it had been changed from 22 GB to 10, I was told that's how it always was (it wasn't) and that the system finally "caught up" and started enforcing it. BUT, there was another problem - we weren't even getting 3G speeds. Our laptops would connect to the wifi, but were so slow they were unusable; ditto for our phones.

I refuse to use Verizon, Zero customer service one is WAY TOO HIGH. I had a 100 dollar overpayment when I had enough of no human to talk to about Verizon issues and swore to never use Verizon again. Verizon took two years before they mailed me a check to me for the 100 dollars. No human to talk to so I finally sent in a certified letter with a bill notice showing I had a over payment and owed nothing.

A simple request to modify our phone service to save some money turned to a nightmare! Our phone was disconnected and when we tried to contact Verizon it was almost impossible. They are in stealth mode and make it very challenging to get assistance. After spending numerous hours on the phone and chat the problem still exists. No phone service for a week and no ticket was created because if they would create a ticket they would have to credit us for the days that we did not have service. How can a business treat their customers like this? We have paid Verizon thousands of dollars and we get no respect! The big corporation with a monopoly feels they can push us around and have no integrity and be dishonest. At this point we just want out! I rather have no service than deal with thieves. Verizon... Shame on you!

Account number **. Fixed Line number: **. Address: **. Mobile: **. Various ticket numbers, including **. I once again cannot access my Verizon Cloud. This has stopped me from verifying what is in my Backup and Sync folders on my Verizon Cloud for the past 4 days. This has happened several times in the past, since July 2016. I get into an infinite ‘loop’ of having to sign in, provide my user ID, (sometimes) answer my ‘secret question’ and enter my password. I never get to my Verizon Cloud folders.

The sales reps on the phone and in stores are liars!!! Four of us on speaker heard and questioned repeatedly the Edge plan, and it was not even close to reality. Cost me $3,000 to buy out of old merchandise that was defective and more than new phones!!! Their whole approach is you signed a contract, but the bill does not come until well after, when you call and inquire of the total discrepancies, they say you are after the 14 day contract cancel - that still includes fees even if within - total liars! I heard supervisors in the background saying, “I'm not talking to her!”

Verizon treated me wonderfully, until I was under contract. Once under contract, and when my cell phone went haywire immediately after one of their MANDATORY UPDATES, Verizon sent me on a horrible run-around, blaming EVERYONE EXCEPT themselves, despite the update being THEIR required and unavoidable update! They refused any and all assistance except, finally, when I threatened to simply LEAVE for SPRINT -- without paying my bill -- they suddenly sent me a "good as new refurbished" Verizon cellphone.

I live in a rural area. Mobile data has always been slow here, but workable. I recently changed from a Verizon limited GB plan to their "Unlimited" plan, bought at Best Buy. I pointedly asked the sales rep if my data speed would be throttled. She said my data would be switched to 3G if I used more than 20 GB in one month. It was a LIE. Since the plan change, my mobile data is slower than the old dial up days. Mobile hotspot is so slow it cannot load speed test! Verizon, and Best Buy, should be ashamed.

I was a longtime happy Verizon customer until I "upgraded" to a Samsung Galaxy J3V phone from Costco. Within 6 months, this phone repeatedly hangs up, freezes at the Samsung logo screen. At first I was told at Costco that if it happened a 3rd time, they would replace the phone. It did happen, I went in, to be told that: 1. This is perfectly normal behavior 2. They would NOT replace the phone 3. I must call their Customer Service. CS in essence said, "too bad", and gave me instructions on soft-booting the phone when this happens. CS said I must speak to Samsung! A COMPLETE RUN-AROUND!!! SO angry, frustrated and disappointed!

I have have been auto-paying my bill for a while now. Today, I logged into the My Verizon site to change my autopay options. After a little digging, I found that my $45/mo 2GB plan no longer exists and had been replaced with a $40/mo 3GB plan. I contacted Verizon customer service to inquire about getting reimbursed for my overpayment; they refused to assist, stating the burden is on me as the customer to keep track of their pricing changes. I did not receive any marketing information whatsoever indicating there was a change in pricing structure.

I changed my wireless plan to "Unlimited" thinking I would not have to worry about overages of data but lo and behold, the Verizon Wireless "Unlimited" plan is not unlimited at all! After using 10 GB of data on my computer (which is not hard to do when you use it to stream educational videos online) the speed switches to basically an unusable data stream. I was NEVER told about this limitation when I changed my plan in the Verizon Wireless store. The Verizon Wireless employees appeared so eager to get me to change to the plan but FAILED to tell me about this deal breaker. Not happy! These are blatantly deceptive practices. I am seriously considering canceling my account with Verizon Wireless over this.

I signed up for DSL internet through Verizon Wireless because that was literally the only choice I had at my new very rural residence. I paid $55 every month, never had a problem for a whole year. Then I had to move and called to cancel my contract, I call them and set up an internet cancellation day with no problem. I paid my last month, then I check my account and I have $30 for an "Equipment and Fee" charge. No due date is listed. I call Verizon and they tell me not to worry, not to pay, and wait till the next month where they will credit me $25 back, since I had already cancelled the subscription and I had to pay only for a few days. They said this charge was normal and not to worry. So basically, if I hadn't called and asked, or if I was on Auto pay and hadn't noticed, I would have paid $25 extra?

I use my phone for business as I work from home. For the last 6 month I have experience dropped call, people not hearing me or I not hearing others. I have called several times and each time they walk me through troubleshooting. One time tech support asked me to take into a store to replace the SIM card. Did that and still intermittent issue. Tonight is just the last straw. Customer service Chad was awful, liar. I am so done after 15 year as a good customer. What service provider should I switch to?

Me and my wife thought we were cashing in on a promotion back November 27th, 2016... We found out that's just not the case. She got iPhone 7 and I got gs7 edge. With the trade in of our gs5's, our payment was to be $4 and $8 for 24 months plus our monthly plan which was $200... Sounds simple enough... After umpteen calls and reps, here it is August 5, 2017, and I'm still paying $344. Been with them 7 years. So burnt out with this company... They promise to return your call, forget that also. Just found out today that our promotion was presented several times but the main office in New York rejected it because we didn't go online and ask for the promotion. So now I'm paying full price for the phones and they have my gs5's. Sad.

Smart Rewards is Dumb. This program is ending (finally) so I thought I'd go in to get rid of my 260,000 points. It's worse than a joke. It's a scam. I couldn't find a single product Verizon is selling MINUS so many hundreds or thousands of points that couldn't be bought cheaper... often much cheaper... than their price minus the points. Total rip. They take their customers for idiots.

I call customer service and requested removing a tablet and cell phone from my account. Instead of helping me remove the lines, Leslie kept putting me on hold and then kept coming back and telling me to add a new phone and keep the line open. After 25 minutes of this nonsense, I asked to speak with a supervisor, which she refused. I finally disconnected the call. I was very clear, I would pay the overages but I just wanted service terminated on 2 lines. She called me back 3 times, finally leaving me a message that because the call was disconnected she couldn't remove the lines. I spoke with a different rep, took less than 3 minutes for her to remove the lines.

I had good Verizon cell service and a few months ago, service in our area dropped to almost zero. I end up calling someone 3 or 4 times before I get them and when I do I never know when I will be cut off. Now they are putting up a cell tower right next to my property. GREAT, death by CANCER or BRAIN TUMOR. The cell companies are just like the tobacco companies. They know cell tower radiation will kill you. Multiple studies have proven it but in 1996 the comm. utilities had a big hand in crafting the telecommunications bill and they added a clause stating that health issues could not be cited as a reason to deny a cell tower placement.

Do not trust the customer service rep at Verizon, or the sales people. The offers they make for trade ins will not be honored. Even though they record the conversations and know what you were offered --- they will not honor it. They screwed me over for $501.00!!! They promised me a trade in $552.00. They gave me $51.00. I have spent 5 months trying to resolve to no avail.

I have been a Verizon customer for over 25 year with home Phone, Wireless phone, cable and Internet. Recently (March) I had issues with my home phone and called Verizon who fixed it two weeks later. I had no service for two weeks and let the support folks know that, but I was credited $1 and change for just one day. They claim that because I called in and they took a day to fix the issue, they would only credit me for the one day.

I bought a tablet at the Red Bluff store on Bell Mill Landing from a man by the name of James. I believe that he was the store manager. I was told that they were having a contest to see who could make the most sales and that they were on sale. I purchased one of the tablets, letting the salesman know that I did NOT want it added to my Verizon account. He said no problem and we proceeded with the sale. The only receipt I received for the bill was my credit card receipt like you get from any store. I did however have to sign on a electronic tablet for the purchase. I even joked with him about not knowing what I was signing and he said it was just for the cost of the tablet.

I have been a customer of Verizon for so many years, I can't count. I moved to Colorado Springs 4 years ago from Denver. When I moved, I had horrible service from Verizon. They did give me a booster and when that happened I had great service, but lately, I hardly get any service. My calls are dropped constantly, with no resolvement. Have complained to Customer service more times than I want to count, and the service has not changed. Dropped calls, constantly... I am out of contract right now and don't know what company I need to change to... All I know is that Verizon Wireless is not the company for me... I'm so tired of no service, even with the booster... Really disappointed!

We got a jet pack that allows you to run your laptop internet connection through Verizon. It came with a $50 rebate. All I ended up having to do was; Log into Verizon. Fill out a page worth of information including sku number from the box, some number that was called one thing but actually under a different name. This number was found buried in a document found in a link of one of the dozen or so emails I received when opening the account. All I had to do was search for 20 minutes to find it, download the doc and grab the number. Find one more number from where I forget. Only took five minutes this time. Take a picture of the back of the box and upload it to the rebate page along with a pic of my DL.

I am so mad. I was part of Verizon for 10 years and recently money is tight so I went from contract to switching to prepaid. I was told that I needed to pay for prepaid service and I did. On 07/23/17 I went to Walmart to buy a $40 pin card as that is what I was told by a Verizon employee on the phone since they no longer take payments over the phone. So I went to Walmart to buy my refill card and my phone was in the middle being ported from the contract side to prepaid. I not only lost my number from Verizon but a number I had for 10 stinking years.

When I went to Verizon Wireless store on North Plake RD, Newburgh NY to upgrade my smart phone, I was pleased with how the wait was less than 10 minutes. The Rep who helped me was patient, kind and explained all my choices on the upgrade. He even tried to say define Verizon Company when I made a negative remark about Verizon wireless rules and regulations. He helped set up my Bluetooth in my car. He was very clear when explaining each and every phone from a iPhone 6 to iPhone 7. But what liked most about my Verizon Rep, He was patient with me and took everything at a normal pace. He explained everything in a gentle voice with a smile. I felt comfortable choosing the right phone for myself. His customer service behavior gets a B+ from me. I normally rate up to a B but this Rep did very good and I would go to him on any day for help or buying a phone.

So, I was trying Verizon pre-paid before I decide to switch from T-MOBILE. Well, I have only had the Verizon phone for about a week and this is what I have learned: Verizon does get a signal in places where T-MOBILE doesn't and the call quality may be a little better but customer service and data are suspect. Trying to get a real person to talk to you is hell. I called Verizon 5 times using 2 different numbers before I was able to get past their automated system. The automated system doesn't respond to pressing "0" or the words Customer service.

I've been a Verizon customer since 2008!!! I bought a new phone in January 2017. It worked great for 2 months, but then all hell broke loose. I couldn't hear my customers. I went through countless hours of tech and advanced tech. I'm serious! They blamed it on everything was my fault. finally I swapped the phone in July but still terrible nightmare! I'VE LIVED IN SAME HOUSE SINCE 2008. HAVE HAD NO PROBLEMS! Until now and my god they told me they downgraded my area to marginal coverage! WTF!!!! I switched to Cricket and I have over 500 customers in my phone and god as my witness I will put a dent in their profit margin! I've already got two customers to switch! I'm making it part of every conversation! I ask what service they have and then explain! Do the math over 500 customers 1=1000x500=potential 500000 loss can you hear me now???

I have been a loyal customer of Verizon for many years now. I have multiple lines under my account and I pay them a lot of money every month. Up until recently I've always been satisfied with their customer service. Until that is, I decided to try their Jetpack a few months ago. I had just moved and was needing internet in my home right away so I decided I'd try it since the slick talking sales guy told me it wouldn't be very much money out of pocket if I didn't like it. He said I could return it within 15 days and only be charged a restocking fee. So, I took it home and tested it out and decided I didn't like it because once you use up your data it starts to slow the internet speed down (and it doesn't take very long to use up your data).

We used to pay one bill for Verizon Wireless and Verizon land lines. They recently changed so that one had to pay separate bills for wireless and land lines but they did a very bad job of implementing it. We sent a payment of over $243.00 to what we thought was Verizon Wireless but found ourselves shut off from our cell phone service, which caused big problems for the four users on their cell system. I tried to call my wife and I got a robot machine that said our service was cancelled due to non-payment. My wife also tried to call me at about the same time and got a machine that said service was cancelled. When she finally got a human they wouldn't talk to her even though they connected her to customer service as she is not the subscriber, I am.

After several years with Verizon, decided to switch to another provider that was literally half the monthly cost, April 2017. I have called, or walked into the local Verizon store (not retail, one of their stores), at least 6 times since May. I have been told erroneous information on several of those occasions, including NOT having service disconnected as requested. Will be sending a complaint to the FCC today, along with a packet with my complaint to Verizon's "Correspondence Team." The $632 to cancel the account - which was supposed to be a final bill, I get. This final bill of $467 - not only incorrect, as the Verizon csr could see from the copious notes on my account - but highway robbery. Save yourself some grief. I was astounded at all the complaints on this site, and on Verizon's own blog.

As soon as I turned 18 I got a plan of my own through Verizon. The salesmen were pushy and I wound up getting pressured into getting the most expensive iPhone in stock, but hey that was on me. Cut to one year later, they switched the plan formatting around, and although I was on a single plan account, they began charging me as a multi-line account without my knowledge. I was auto-enrolled in a plan that cost $15 more/month for 1GB LESS of data. Cut to another year later, my phone was stolen with just $50 left to go until I owned it. I decided my best bet was to pay it off and upgrade early. The saleswoman claimed only one iPhone was in stock... the $860 6s. I asked if she could order more and she said it could take a week.

On April 2, 2017 my family decided to change phone companies. We went to Verizon and met with a representative who poorly handled the transition. She told us about the SWITCH program, where you could give Verizon your phones and they would send you a gift card to pay off the balance of your phones with your previous provider. I submitted the information they required on the site and till this day, August 1, 2017 I have been given the runaround and never received the gift card. I called back again and was informed that I was no longer eligible to receive the gift card. Now I am out of the six phones that I traded in and T-Mobile has sent my past due account to collections.

I've been with Verizon from the very beginning... They used to be called Airtouch cellular... And I have come to realize that they don't care about their customers... especially not their most loyal ones... I had to give up my grandfathered unlimited data plan in order to not pay close to $1,000 to get a new phone. Since February of this month I was convinced by a Verizon associate to go with the unlimited data plan... which is **!! "Unlimited" means 22 Gigs or less... which is extremely limited...

I had Verizon for maybe 8 months and the only thing I experienced was horrid customer service in the store and on the phone! I had one phone crash completely brand new, Verizon would not replace it. I also was charged endless overage fees that made absolutely no sense. My phone crashed two weeks into having it. I didn't have a phone for two weeks and I went over my data!? They completely rape you for money. Worst company EVER!!! So I did early termination because I couldn't handle any more of the False charges, and feeling like an inconvenience anytime I tried to resolve the problems. They charged me 320 dollars even though I told them about my experience. I hate Verizon with everything in me! I even sent a dispute letter for the balance and still they are trying to collect. Completely disgusted. That is all.

After two years of adequate cellular and data coverage at my home I began experiencing dropped calls, slow data, loss of signal, etc. Verizon's 1st line Customer Service rep insisted I jump through all the hoops exploring the condition of my handset and insisting that was the problem. It didn't seem to matter that in troubleshooting I had a friend with an identical handset at my home experiencing all the same issues simultaneously. I know all carriers have dropped routine, periodic tower preventive maintenance in favor of a money saving 'repair on failure' type program. In the past techs were dispatched and resolve issues with my local tower. Last fall the rep seemed unwilling to do so. As I winter in Florida I mentioned that if these issues weren't addressed by the time I returned in the Spring I'd be forced to change carriers.

I purchased my first I-phone from Verizon recently. In addition to the ridiculous cost of the phone, I was charged an 'Upgrade fee' of $30. For what?! For shopping in their store instead of somewhere else?! A $30 penalty for shopping with them? Isn't that what they want?!!! It's bad enough that phones do more of what we don't need (endless Apps) and less of what we need (a battery that lasts), but now there is a fee for buying the damn phone! I was also informed that updates to my phone will likely cease before my phone is even paid off! How is this place still in business?!!

I wish someone would explain to me what is the point of writing these reviews when Verizon does not pay attention and does not corrects its way of doing business. Invariably I have mistakes on my bills. Every time I call, I have to stay online for at least an hour before I can speak with someone. This is after I have pushed many buttons. Tonight, I was put on hold for an hour, and then I was disconnected. I feel that VERIZON has a sort of monopoly on landlines. I wish I knew of another company that I could subscribe to, and then get RID OF VERIZON ALTOGETHER. I have already disconnected a few lines, and I'm down to my last one.

They sent my account to a Collections Company for their mistake. I had Verizon Wireless service for many years, until May, 2013. About 5 months before I terminated service, someone hacked my Verizon Wireless account and ordered hundreds of dollars’ worth of cellphones and equipment sent to Beaverton, Oregon (I lived in New Jersey). I found out by chance as I was checking my e-mail around 11PM one evening. There was a FedEx confirmation of shipment for the order to Oregon. I called FedEx and had the package returned to its sender, Verizon. I also called the Verizon Fraud Dept and informed them. Verizon got its equipment back and removed the charges for same from my account. But when I was moving out of the US 5 months later and tried to cancel my cell service, I couldn't.

Dangerous precedent. Verizon Wireless through assumed or purported partnership with Cellco is undermining National Security in assigning US based Telephone numbers to fictitious companies in India and elsewhere who claim they are terrorists connected with Taliban. These criminals are behind IRS Scams, Online pharmacies, Microsoft proxies. Many calls originating from India and elsewhere are siphoning millions of dollars to fund terrorism. Online pharmacies are fake, US Pharmacy in India, calling from (815) 922 0000 now defunct selling spurious medicines without prescription, ** to any one with a credit card and without any age verification is vast cartel posing grave dangers to the USA and other countries. Verizon must begin a Criminal investigation. These criminals have stolen names. Telephone numbers, and vital personal information from Call Centers in India. Verizon inadvertently is promoting terrorism.

We were trying to find a place to buy an iPhone for my sister. It's been months that we have been looking for an iPhone and our last place to find one was in Verizon it was the worst company because they said that buy an iPhone get one free. We ended up paying for the free iPhone more than the price of the iPhone just because we left that company for MetroPcs. Please don't make this mistake. It was the worst and I mean worst company we have ever had and we have had other bad experiences but this one was just the worst. I hope someday we can get our money back that wasn't meant to be spent.

Regret the switch from AT&T. Did the 650 switcher with Verizon (I give them my old phone and they pay off the installment plan up to $650). 2 months later, still waiting on my box. Have made two 45 min calls to customer service stating they can't give the box they promised me, I would have to create my own label. After demanding a manager, all of a sudden, they can send me a box and a label. Old phone bill about to go to collections because of the wait. Now I have to wait for the box, wait for them to get my phone, process and mail the prepaid card... then... at that time, I can pay off my old phone well after it would have gone to collections (I will have to pay out of pocket because Verizon is not messing up my credit). Very upset and will switch back as soon as my contract is up.

I walked into this store Succasunna, NJ where they have very younger group working. Note to self. Went into the store to take my tablet off my bill which means lowering my bill. This person sells me a jetpack which actually doesn't cost me anything. "FREE." Gotta love that word. Almost two months later I get a bill $60.00 more than my original bill of $383.00 a month. I call Verizon. I get a gentleman in Colorado helps me waive the activation charge, the line charge, the two year contract, cancellation charge. I just don't want anyone else to be scammed. It's so sad that I believed this. But after four hours on the phone with this kind gentleman he was able to help me and fix this mess this young inexperienced kid caused.

Toward the end of the month, I received a warning that I have used up 95% of the data plan. This itself was strange since I usually use less than half of the allowance each month. To be safe, I turned the Cellular data usage off on my phone. About 5 days later, I got a message saying I have now overused the data and are charged for the additional data usage. In addition, the message suggested that I should upgrade to the plan that has higher data allowance. I called the customer service and told them that there must be a mistake. The rep on the phone, without getting into details, immediately said, "Yes, we are experiencing problems and we know the issues. We will take care of this. You will not be charged for the over usage."

It was last November when I traded in a perfectly good Samsung phone on a trade upgrade deal for a discounted price on a new device. Even after numerous complaints with Verizon, I have yet to receive any credit for the trade and have been making monthly payments against a full priced phone. Their trade-in program is a scam. My advice is, keep your device as a spare and forget about turning it back in for any kind of credit.

Do not trust Verizon with auto-pay! They will steal from your account when you cancel services. I canceled services in the middle of their "service cycle". Verizon charged my account the next day for the full monthly pay. I called them for explanations. The billing dept said that my account will be reimbursed by the end of the billing period. It did not happen! When I called the billing dept again, they said that my phone was disconnected in the middle of cycle, but their policy is to charge me till the end of the cycle. I asked for a document I signed to agree on such terms and conditions. They do not have any. I was a loyal Customer for 5+ years, and Verizon sent me text message every time they charged my account. This last charge was applied to my account without any warning. Thieves!

This is my first time to use Verizon Wireless. In my area, it is almost monopoly. I want to share my experience with Verizon Wireless. I wanted to open 5 phones under my name and visited Verizon store. Since it was my first time to use mobile phone with Verizon, I want to know explicitly how much I pay per month. They just explain the family plan but never explain other charges such as activation fee, connection fee, penalty, reconnection charge etc. What do you think it is right? Even I asked any other charges, but they just told some other things. Since I do not have a credit card, I want to pay by cash or personal check. How do you think that they do not accept cash or check for the phone (actually 50%). I want to pay 100% by cash, but they do not accept. Don't you think it is strange? Since I lived in foreign country for long time, I am not familiar with this system. I did not get any phone bill via email and mail.

I have been with Verizon for over 15 years. I have loved the services, the network, etc. I have had at least closed to 10 lines of service, and have an estimated payment history of close to over 90,000 in payments of bills during my time with this service. From LG Spectrum to the Motorola Razor, to the Juke, LG 9800, to Blackberry Storm..., then to Iphone then finally Samsung from the S4 S5 S6 Note 5 as well as the current S7. My Family and I have had a great history with this company, for a long time with these line of phones, some would say I feel as if I have been a long time friend with this company, until recently... Since this unlimited service and the installment billing of the phones on the account, it has caused these plans to have my bill sky rocket in the stratosphere. I have tried to ask for help with this bill only to feel like a second rate no bill paying customer.

I recently bought an iPhone 7plus from Verizon and soon thereafter it would not charge or hold a charge. It was under warranty so I was mailed a new one "free of charge" only to then get daily messages that I had not shut off Where's my iPhone ~ when I had. 3 hours on the phone later and 6 tech support peeps didn't know how. I found it online. Now they claim I returned a phone that is defective ~ they claim the screen was cracked and it was not when I shipped it. They are charging my acct $395 FOR MY inconvenience! Two more hours on phone and now I ONLY have to pay for an insurance claim fee of $199!!! I can't disconnect because my contract buy out for devices is $1000! So I'm ** ~ inconvenienced and out $200 MORE and time and energy. Verizon sucks. Over a barrel and screwed.

First, they treat the prepaid customers as second class customers. The store wouldn't help you. No help from Twitter or Facebook. You have to call the 1866 number. You need to know the options to talk to a live person. Zero to connect to an agent doesn't work. They couldn't get my Verizon branded S6 Edge Plus internet access to work. Had two tickets opened with Technical Support. I gave up and ported my services to Simple Mobile. I had over two weeks left on my prepaid plan with Verizon. I contacted them today to have the balance on my account refunded and they are refusing to do so.

I called today to switch to the unlimited plan only to find out they do not allow discounts to your bill such as perks from your work plus they not only charge $110 for the plan, they go up on each device fee. Phones stay at $20 but iPad and MiFi goes to $20 from $10 and the MiFi is limited to 10 gigs at 4g speed per month then it drops to 3g speed. So even though you get unlimited data the speed drops???

I hate Verizon. With all the hate I have in my body, down to my soul, I hate this company. At the end of the day, the fact that my internet connection sucks and is also provided by Verizon, is not lost on me. The fact that I can be in my own house, in the same room as my router and still not have WiFi is no accident I'm sure!!! We have been complaining about this for months and years. We keep getting the runaround and meanwhile, we have to renew our contracts, in order to not break one or the other of our lines and pay a penalty. So we are Screwed.

The Cookeville Tn store always misleads the customers and also flat out lies to the customer to make a sale. Then you get your bill and the fees that they said they would waive... they didn't! Then you call the customer service line and they act like the customer is the liar! Poor customer service!!! I will NEVER do business there again!

Switch from Sprint to Verizon because of the lousy customer service. My family used about 8-10 gigs a month for years with Sprint. Our first bill with Verizon showed we used over 20 gigs, nothing changed other than our carriers. I complained and complained and finally found out one of their scams is to have your phone switch to mobile data even when you're on your own wi-fi. I fixed that and still they repeatedly claimed we used twice the data we really did. Even after upgrading our plan to over 20 gigs, I had buy extra storage almost every month. Countless people have complained about this but, apparently, they don't care about ripping people off. I'll add more to this later because after switching plans is when the fun really started. I have spent hours upon hours on the phone trying to talk some sense into them, but they talk in circles.

Recently I have been the victim of identity theft. Verizon, being ever so eager to make a sale did not check the fake id the identity thief used, or even bother to call me and verify the account. Now they finally know for a fact the ID was fake, but they are still threatening to make me pay $4,300.00 over three years if I do not get the police report filed in two weeks. Unfortunately, given the amount of paper work and documentation that needs to arrive in the mail (the identity thief stole my credit cards as well) it will probably take more than two weeks to file that report.

Let me first say that I have been a customer of Verizon Wireless for over 10 years as I live in the country and do not have an abundant choice of internet providers in my area. I have a Jetpack that I use in my home and connect to a wireless printer a desk top and 2 different smart phones. Several years ago Verizon updated their service to 4G in an area approximately 9 miles from my home. Until that time I had not great but good service with my jetpack. I was able to access the internet when I wanted with little issue. When they updated the service in that area my service signal rolled from 4G to 3G to 1X so literally my service went down a lot. I contacted Verizon and after following all of their recommendations the technical support team decided that the issues had nothing to do with my equipment or where I lived but the issues were conceived when their people worked on the towers that triangle around my house.

Purchased 2 Apple phones and Asurion insurances with Verizon. My wife's phone stopped working. She went to the Verizon store, asked for help. They told her that her insurance would kick in, except, it may not be a new phone, refurbished. She went literally next door, to the Apple store. They immediately changed her phone. She told them she has Verizon. Now she lost her insurance, because it's not Verizon coded. There was no way she could have known that. Only thing she thought about, was that she wanted a new, not used, phone. I found out about Asurion having dropped her coverage, because of the last billing. So, I call Verizon, after 7 hours, which changed nothing, finally reached supervisor James. He is stationed in Arizona timezone +3 hours. After initial phone conversation, took over 1 week to reconnect. Wondered what happened to him, and left a message with his supervisor.

I have had so many issues with Verizon. I don't know where to start. Problems with international service not working while in Mexico, talking to reps who don't know what they are doing, excess charges being applied, being tricked into changing my plan which cancelled previous grand-fathered services, being tricked into purchasing a "free" tablet, and just constant having to call them to resolve issues. But the latest scam is what finally led me to switch service.

I had Verizon wireless service in a rural area that had spotty coverage. There was no way to know how well Verzion's coverage in the area would be but they do promote how well they cover America. Right away I noticed when I attempted a call and the phone was showing 4G/LTE that it would immediately drop to 3G or 1X and approximately 3/4 of the time the call would not go through. On the times I could connect it would almost always drop the call after a few minutes. I got tired of starting a phone call asking the other party to take my number and call me back if we got disconnected. I called numerous times to Tech support and they were always nice but provided no solutions except happy to sell me a $180 Samsung cellphone extended which after a few months I disconnected as I saw an increase in dropped calls and the extender was not improving the situation and actually made it worse.

There are no other words. Do not deal with Verizon! Biggest ripoff! WORST EVER!

CUSTOMER & CELL SERVICE IS JUST HORRIBLE. My husband and I are on a fixed income. We have been Verizon Wireless customers since it was Bell Atlantic 30 years ago. They are unwilling to work with us to change our billing cycle to match our social security distribution. My husband is a Veteran as well. SOOOOOO BAD!

I have been a faithful Verizon Wireless subscriber for approx 14 years until now, I had a very bad rudely experience with them recently. I had a heart attack about a month and a half ago and got a bit behind on my cell bill, when the account got a bit over a month behind, they abruptly suspended my account and turned off my services without any warning. When I did bring the account up to date and was only this month July owed approx 240.00. They said I still owed over $600.00 dollars and I did not owe this amount. When I spoke to 3 different supervisors they insisted the amount was correct and I owed this amount.

I switched to the unlimited data plan, use the hotspot for my tv. Was told that I get 10 gb in 4g and anything after that is in 3g. Why? What's the point of unlimited data. Not only that, it hardly ever works! Why do I pay all this money for service that only sometimes works? The rep said "oh that's weird, it should be working fine" so they are not willing to try and figure out why it doesn't work all the time. I hate this company!

Stay away from VZW... Verizon converted our very decent 3g service to 4g about 2 years ago here in 38464. Our coverage immediately went down about 75%. It was like the 1990's when we only had one tower in the county. They eventually got the coverage somewhat better, but we still suffer many dropped calls and piss poor coverage in general. This in areas where we previously had good, solid coverage with 3g. We have dropped calls right in the middle of town and miles of major 4-lane highways now with ZERO coverage. While talking to a VZW corporate complaint rep, I was told that we were in an area of "service opportunity" and that they had no plans to fix the problem that they had caused. He also told me that 4g was never intended to enhance voice service that it was a data enhancement... If that is so, why does data availability and speed suck as well?

Since my phone is no longer under a contract, my service had been slowed by Verizon so much that it's almost useless. I'm a nurse and have to search for land lines or use my patient's landline to get info for their care. In my home I rarely have more than a bar or two. I also close certain apps and only to find they are turned back on, I then receive notification from Verizon that my data is almost used up and will have to purchase more. I used to think they were the best, but now I see it's just another sneaky company trying to take a customer's money for such awful service. So very disappointed.

We have been Verizon Wireless Customers for some time. We had a data plan for our tablets, as a backup in case we travel. We hardly used any data and just maintained it as a backup, faithfully paying our bills on time every month. Suddenly we were notified of overage charges, when we had not used the cellular data. I contacted Verizon and was assured they would remove the charges. I explained I was concerned someone had hacked our account and was using our data.

My account was debited two times for one transaction which overreacted my account and lead to my bank taking the amount again which was 183.00. This has been the worse experience I have ever had. This started a snowball effect with my bank. This has been the worse experience I ever had.

FYI - If you do not have access to your Verizon phone (i.e. lose it) and cannot remember your PIN, then you effectively cannot close your account. I have tried the email option multiple times trying to get a new temporary PIN. No in the store can help me, no one in customer service can help me. My advice, stay away. It's a racket. Watch your charges closely too. They upped mine randomly until I called about them.

I have been a Verizon customer since 2008. Recently my service has gotten so bad that I was not being able to use data at all. After going back and forth with Verizon for 3 months, their technical support department advised me that I lived in a marginal coverage area (all of a sudden). The technician also told me that if I was to cancel Verizon that they would waive the ETF and I get to keep my phone and I was told to hold on and not hang up till he made all those notes in the computer. I did cancel Verizon and what do you know!! I get a bill for ETF that Verizon refuses to waive and says it's company policy and that I do not have any confirmation of that conversation. I requested the recorded phone call records and was told someone would call me back. Before I hung up I asked the representative to give me a confirmation of this since I had nothing in writing. He gave me his name and said that is confirmation enough!!! What a BS company!

I have an Android Maxx in perfect condition that has lost the ability to take a charge. Verizon just told me I could pay off their phone and buy a new one or pay $50 for a new charger. Now, if this were a problem I created for this phone, I'd feel differently. However, I've known 3 people (also on my service plan) who have the EXACT SAME PHONE WITH THE EXACT SAME ISSUE. This tells me it is a flaw in their device. Their solution is for me to spend more money with them. The phone already cost as much as a laptop. Wish we could still get old Nextel's that never broke! See ya later Verizon, never again.

I tried to call maybe 200 times, always unfortunately "we are unable to connect your call at this time." I pay $80 for unlimited, but 2 hours ago my internet stopped work well, just 0.2 kbs/s. I called they answered 3 times, told "we will help you," and call 3 times disconnected, after 3 time, I always get this -- unfortunately "we are unable to connect your call at this time."

Charges added for things not requested. I have been a Verizon customer for several years. I always have to make extra trips to Verizon to remove extras I did not ask for or even declined. This happens every time we change phones. I think they should be looked at by someone, how many people are getting taken by this practice.

I subscribed for a month of international calling while traveling through Canada. I was not able to use it. I tried calling and texting as the plan said I could - never worked (yes I know to use the country codes). I looked on internet for help because I was not able to use my phone to call Verizon for help. That was useless as well. When I returned to the US I phoned Verizon and got their overseas call center. The representative was not helpful because she didn't understand English. Very frustrating experience. I am dropping Verizon and using one of their competitors. While in Canada other people from US with other phone companies had no trouble with international features. I will not recommend Verizon to others after bad experience.

The Verizon Fios wifi goes down without explanation and when calling customer service the stupid computer will not let you speak to a human being. I highly advise using anything you can to avoid this company & its service. If I could give zero stars I would.

The plan is 80 a month. Service sucks, slow 4G LTE. No hotspot or extras. Tried to go to postpaid. They wanted 125 down and I would keep my same phone. LOL. I'm going somewhere else. They lost my business. I can't wait to be done. When you call no human. That annoying lady always says "can't connect" or something else. For the #1 wireless company they treat their prepaid customers like garbage. They can stick this plan up their **. I'm done. Pissed. Poor excuse for a wireless company.