Verizon Wireless Reviews

My Samsung Galaxy S7 Edge got so hot it burned my hand causing me to drop it. Verizon refuses to replace the phone because it cracked when I dropped it. The insurance co refuses to approve the claim because it overheated before it was dropped. Customer "service" is really customer "frustration." I may have to hire an attorney over this.

I appreciate having such good customer service and service and you should because that's what you are in business to do, give good customer service and service... but, I sure do pay for it! I hate the fact that you have to 'buy" your phone, of course over time because no one wants to pay full price right when getting your phone, and that could be because we were so use to getting it for free, if we signed a contract...well, why even sign one now? I don't like not having unlimited data as we did before without being charged out the yang, yang.

Been having some problems with signal around certain parts of town. Changed to AT&T for less than 14 days before I went back to Verizon. Yeah, Verizon is a bit more expensive, but at least the customer service (Call center wise) is always attentive, and try their hardest to make a wrong into a right. They listen to their customers, and have signal that at&t doesn't. Customer Service goes a long way with me. I don't write a negative review about a company or experience unless I've already attempted to reach out to those responsible, in person! Something, that is lacking in society, can't fix it if they don't have the chance. Verizon's got my business!

Have been with what is now known as Verizon since the late 1980s. The service has great coverage and is reliable, however I have serious issues with their business model. They are way too expensive and profit motivated to the point where they have abandoned principles such as ethics and honesty. I find some of their tactics disturbing at the very least, and of course, at a very high price.

The customer service is poor - calling keeps you on the line an average of 5-10 mins before you can speak to a real person. They don't offer many options of plans to fit different budgets, have set prices and will not deviate to assist someone who don't have a lot of money to put into high cost plans. But I have to say, I never had a drop call with Verizon.

Too over priced. Any time away from home I can not Huck to the internet therefore even before I Huck to Internet I must turn off my WiFi then I can use it by data only. This problem has been going on for a very long time. Therefore it runs me out of Data and I have to add I feel I should not have to keep WiFi off to Huck to Internet.

They are always very helpful when I talk to them either via chat or on the phone. They are always trying to do everything they can to help me. And they are always very friendly and polite.

Verizon offers a fast internet service that I can expect to remain the same over time. It remains consistent and I can expect the service to connect fast, yesterday, today and tomorrow. Verizon sales and customer care personnel have been very helpful in purchasing and responding to questions that I may have. After working with them for years, my work ended and I was told to make a small payment of $25.00 and I did. But, my service was still cut off and my account was charged additional fees. Then some collection agency bought this account, added more fees and posted this to my credit report. However, Verizon is still a good company and I pray the best for them.

I used to have the Version 60 gig a month data plan, I was getting it on a special deal for the price of 30 gigs. Then when MiFi quit working I went in to buy a new MiFi, the sales guy tried to sell me on the new unlimited data plan, when I expressly ask if they dropped the bandwidth after 10 gigs he insisted that they did not. After I signed a renewal plan that dropped my payments down, I was locked into the new plan. Verizon no longer would offer data plans over 8 gigs. Now I'm stuck with an unlimited data plan. That basically work out to 10 gigs or less data a month or they cut your rate. I've been with Verizon a long time, and this really burn me. Why is a country as wealthy as this, having to scam everyone just to get an extra dollar all time? Really? There is no reason why they should cut your data rates. I'm a road driver. I use a lot of data a month, and I was paying a premium for it. Why did you have to lie to me to change?

Unlimited data plan becomes NO data plan (because access is sporadically terminated) when your usage increases. I cannot tell what the details are because depending upon who at Verizon you talk to you will get different, mutually exclusive, excuses. And no, they do not listen to you before they start the excuse giving. They don't appear to care, but why should they when dummies like you and me keep buying their services.

I called in Feb of 2017 to activate a phone I purchased on eBay. The woman on the phone at Verizon said that I did not need to buy a phone on eBay, she said I had an upgrade discount available on both of my lines. I took her offer of $15 a month per line for new Moto Z Force phones. I then sold the phone I purchased on eBay. As of today, I have been paying full price of $30 a month per phone. Verizon refuses to honor the discount they promised. They said they do not offer discounts. I am so upset with Verizon! I am still fighting for my discount.

My husband is 74 and he has tried to cancel the Mobile Broadband with Verizon Wireless in Watertown, NY since last June, 2017. We called Verizon Wireless many times but every time, the customer svc said 'they don't have access to the account' and we have to go to their offices in Salmon shopping Mall or the other locations which was about 1-1/2 hour away each way. We went to their offices for a couple times, then every time, the office Representative told us that we have to call Verizon Wireless. They sent us back and forth for months but nobody is willing get to help.

Verizon Wireless is extremely convenient for private calls and restricting who had the number. Great way to weed out calls from people you just don't care to talk with.

I opened my account with Verizon Wireless in 2010. It was my understanding that unused minutes would accumulate month to month. If I don't renew my monthly plan on time, I cannot make nor receive phone calls. After 30 days of non-payment I risk losing my phone number. Sounds ok, so far, right? On September 3, Sunday, Labor Day Weekend, I was away from home without my phone. September 3, my subscription was to renew. I got home on the 5th and tried to renew. I noticed my accumulated minutes, totaling $101.25 was gone after I renewed. My balance stood at $15 which was my renewal.

I was lured into joining Verizon two years ago when they started a new promotion: A prepaid $160 for 4 lines. To make a long story short after six months I get a call from one of their representatives telling that my account was eligible for an upgrade. Complete scam. I was locked in into two years agreement with $325 in average every month. To make matters worst I contracted them for internet, TV and phone services. Biggest mistake of my life. Now two months after I left them they are still billing me, and when I call them, they always argue that the charges were valid and would not do anything about it. My best advice, stay away from those crooks. If you don't they will eat you alive to the last cell. Can somebody tell me if can sue them?

When I started service with Verizon, I made it clear that I got paid once a month on the 3rd and that my start date had to be the 3rd or later. They made my start date the 1st which made me late every month and they charged me a late fee. I called every month and they promised me they would fix the problem but every month it was the same. By the 3rd month I finally got fed up enough to cancel my service. I paid for the service and the late fees, even though I felt I did not owe the late fees, but I refuse to pay the $200 cancellation fee. They have turned me over to a collection agency even though they were the ones at fault.

Constantly getting texts saying I'm out of data when I'm at least 25gb over so that they can charge the extra 15$. Really crappy service that is deliberately done considering I always get the text at a specific amount over instead of right when I'm out of data. Tired of this occurring and will no longer be a Verizon wireless customer again of any sort.

I switched over to Verizon Wireless to get their unlimited data plan. While in the store, I was given the value of each phone I was trading in and did not understand why I was getting a store credit that had to be used that day. What I was told is that Verizon will pay off my phone balances with AT&T up to $650. Joke on me. What they really do is give you a trade in value for your phone to blow in their store and then after going through this long and ridiculous process submitting your final bill they subtract that store credit from what is owed on your phone and send you a gift card for the balance. I am now stuck with owing AT&T $370 for switching to Verizon. Don't fall into their trap when they say they pay off your device. They made sure they profited off my switch and left me hanging with a big bill in the end. Leaving as soon as my contract is over!!!

I was a Verizon customer for years. Started under my parents' plan and ported off my number into my own plan for at least 5 more years. Every time I called in it was a disaster trying to get anything accomplished because they would always pull up my parents' account. I decided to change phone providers and received a 300$ bill for canceling a contract I was unaware that I was in. I bought my phone from Apple and was under the impression I was in a month to month.

I have had a Verizon Wireless Unlimited plan since February 2017, or so and everything has been fine, until yesterday. I heard that they had new unlimited plans and I was curious to see what they were. After updating my Verizon app (which they forced me to do before I could look at my account) I found out that Verizon "updated" my plan. I was paying for 1080p service and now it is 720p service. How is that an upgrade? I complained, in writing, to Verizon Wireless asking for my old plan back. They told me I won't be getting back my old service and I quote, "If you are unhappy with Verizon's service you should start looking for other providers." How's that for great customer service?

I went into the Verizon location when my Note 7 was recalled. I was given a replacement phone and told I would be notified when there was a resolution to the Note 7 issue. I never received anything and made the monthly payment on the replacement phone I was given. Mind you it was not the phone of my choosing. Now they announced the replacement of Note 8. I called Verizon customer service and they told me too much time has passed and there are no exceptions for the previous Note 7 customers and that the representative at the store were incorrect and I only had 14 days to make any changes once I was given the replacement phone.

I went into the Verizon store at 4830 Ridge Road, Brooklyn Ohio to set up an unlocked phone for my son. The store manager ** was helping us, and supposedly activated the phone. She would only take cash at the store, not debit or credit and fail to activate the phone. She told us that we would have to wait several hours for the phone to activate. After waiting several hours we called her and asked why the phone wasn't working, she told us there was a Verizon system problem and would likely take another 6 hours. The phone still wasn't working the next morning, we called the help line, and was told she never activated the sim card.

Hello. I am hoping to get somewhere with you because I've been thrown around in circles talking to Verizon customer service. My fiancé Big John and I were on a Verizon account together, unfortunately the bill was just too high and we needed more data so we switched over to AT&T who was sending up gift cards with money on them to pay our Final Verizon bill. During this time, (we switched on June 26th and this incident took place August 13th) Verizon took it upon themselves to take the large amount of money out of my finances bank account. We did not approve this and we're very confused when we saw this happen and immediately called customer service. The first lady we encountered was very rude and continually kept trying to talk over us but besides that she told us she could only buy a request in to get our money back and pretty much to just hope for the best.

I purchased a new phone a year ago and the salesperson told me that I could purchase an iPad for $99 and only pay $10/month. That sounded like a good deal to me and then my husband and I decided to purchase two, one to give my 84 year old father for a Christmas gift in hopes that he'd actually use it. With my phone trade-in, the sales rep was able to get the cost of the two iPads to $60 which we were thrilled with. She NEVER mentioned a 2 year contract and now we have switched to Sprint and Verizon is telling me that I have to pay $160/line to get out of it. WHAT???

After six months of getting delinquency emails and service rep promises the credit card was good and they would charge it and the payment issue was fixed. I called and changed back to getting a paper bill. Next thing was another email saying I hadn't paid the bill, that my plan was changed and the charge was $20. All was a surprise to me and they never sent a bill to pay. Auto pay never worked. Called, asked for supervisors and got a runaround for an hour. Had the account since 2004. Think it's time to change.

Employee sells me an iPhone 7 Lifeproof case, for my iPhone 6. I even asked the clerk if it was the correct one, she responded yes. Well it is not, the case covers the camera and flash. The store will not accept the return of exchange due to the fact that the package's box is not fit to be resold. Corporate office is involved, store clerk will not answer or return the call. We will see what happens.

Discontinued service after 25 years with Verizon. Verizon use to be a great company. Their customer service was very good. Now, you can't get anyone on the phone. They got rid of all of their best people and the support service is terrible. You can't get anyone on the live chat to help you (don't know anything), no one picks up the sales line, accounting line, or the support line. Sending an email to them? Don't waste your time. Verizon had the most towers, but they must have sold them. Coverage is really bad. Dropped calls. Strange noises. Recordings saying the lines are all busy. I think they leased telephone service from Mexico. It's that bad. Stay away. Not the same company.

I have had Verizon for many years during which time I have experienced bad customer service, dropped calls, overcharging and contract extension without permission. I finally had enough and quit Verizon after my contract was over. I did this with the full knowledge that they would try to get some more money out of me. I was right. They billed me a final bill of $56 even though I went into the Verizon store and got a printout of the final bill which was $0. I paid in advance for the months billing. I went to AT&T before I closed my Verizon account and showed them $0 balance. But lo and behold Verizon just couldn't help themselves. They issued a final bill for the month I was already paid up for. Guess I'll have to sue them in small claims court.

Recently went to purchase a phone and was told that "I am not allowed to make a straight purchase. I would have to use their device plan". This plan takes the cost of the phone and splits it up over 24 month equal payments, no interest. This is great if this is what a customer wishes to do. I wanted to simply pay cash for the phone. While this "device plan" is NOT a contract (which is what I didn't want), it is a clever way to lock someone into a 2 year plan.

On 8/1/17 at approximately 6:00 PM I went into this store to inquire about purchasing a phone for my nephew (College Student). He lost his phone and had previously used his insurance to obtain a replacement phone about 3 months earlier. I was very specific with the salesman Dondre. I stated I wanted to inquire about PURCHASING a phone. He looked up the account and stated he was eligible for an iPhone. $200.00 would cover the cost. He then proceeded to try and sell me another insurance monthly fee which I declined.

To anyone using VERIZON... Make sure you request paper bills. Never go paperless with Verizon!!! I had two separate Verizon accounts, one of them had my iPad on it ($30 per month for the iPad cellular data) which I got at the same time as one of my phones. When I moved here to Florida, I changed my address with Verizon on all of my accounts. I even had them authorized to pay the bill through automatic debits on my checking here in Florida. Last December I canceled the account that had the iPad on it and the iPad no longer worked on cellular data (exactly what I wanted). However although they canceled the cell phone bill, they kept the iPad bill open and continued to withdraw $30 per month from my checking. Since I closed that account I could no longer access my paperless account on the internet. I assumed it was closed.

HORRIFIC customer service!!! I think the operators were drunk and literally just kept hanging up and transferring our calls. I have NO IDEA what is going on over there but we are leaving them like leprosy. Every needs to get smart. These were nasty people answering the phone.

AT&T has better websites when you use their online services (pay a bill, review your bill, etc). AT&T has a better phone app to view your bill, pay your bill etc. AT&T has WAY better customer service than Verizon. AT&T is about the same monthly cost and offers the same services so hands DOWN AT&T is better than Verizon. Do NOT go after Verizon for any gift card promises when you switch to them, they are a complete joke! Takes MONTHS and MONTHS and MONTHS to get it, and they are comparable to a circus! I regret whole heartedly moving to Verizon for a gift card offer, NEVER EVER EVER again. Once I get those gift cards, I am leaving back to AT&T, who always took such good care of us!

Here's the gist of it. I occasionally look at my bills online (my bad). I've got paperless on everything. A few weeks ago I reviewed my Verizon bill. I found a telephone number with a charge of $10. I started a chat online. I was told the charge was unauthorized. I was asked did I have an iPad. I said "Yes, but it's connected to my Wi-Fi account." The Verizon representative said that he would begin an investigation. A few days ago I get a call. They left a message to call back. I did. Was told that this charge has been on my account for four years and that since it was more than six months old there was nothing that could be done. It was suggested to call the police. I was transfer to another representative. I was told that nothing could be done until September's billing.

I switched to Verizon Wireless, after seeing an advertisement that they would pay off your balance with your current provider up to $650. Well I had 4 phones to switch, but I only switched 3. Well, instead of them giving me the full amount of what I owed on the phone plans from my other provider, they gave me a credit on their bill, which did not help me at all. Then they gave me the difference of what they credited me for my phones on my bill to pay to my previous provider, which in turn left me with a balance at the other provider.

Having been a Verizon dsl customer for 19 years, I know when the service is good, and when it is not. After about 7 minutes of automated phone prompts trying to guess why you are calling, mixed with annoying sales pitches thrown in to slow the process even further, you may get lucky enough to get in a long line to speak to a real person, albeit from another country far away with a very poor connection and a very thick accent... not a good look for the "phone co." So for the 4th time in as many months I scheduled an appointment for a tech to come and move my "block pairs", hopefully solving the issue of a SUPER SLOW CONNECTION for the final time THIS YEAR! So I scheduled the appoint for today, a Tuesday, and got confirmations via automated texts, emails, and voice recorded messages, and then cleared my schedule and took the day off work to wait for the technician.

I stopped to speak with a Verizon saleslady to inquire the cost of plan and purchase of two phones. Told the lady repeatedly that I was only inquiring and wasn't sure about signing a contract yet. The lady was very persistent as all salespeople are so I told her repeatedly that I wasn't sure if it was in my budget that I would have to check and get back with her next week. Before I left she said she could check my AT&T account to see when my contract was up. I said, “Ok it would help to know this.” She said I needed to sign a paper to allow her to check my account. So I did. I had left and she called later and said that it was up and where would I like her to send my phones. Again I told her I had to check my budget and I would get back to her.

Recently I started to work from home and have numerous teleconference calls. My phone started dropping calls or the people on the calls were having difficulty hearing me. I was 'breaking up' they said. This poor call quality may have always existing but I wasn't aware of it until I started working from home. This is particularly frustrating because I can look out my window and see a 4G tower. I called customer service and the call actually dropped during our conversation. He put in a 'trouble ticket' for it to be researched. They responded to my problem by text stating they were still investigating the problem. A couple days later I get these...

The company makes commitments and does not keep them. Called and spent over 12 hours over 8 months and still they will not resolve the issues. They actually offered a $5 credit for inconvenience, guess where they were told to put that.

Where do I start? Our Internet, TV and Landline Phone went out on Friday, July 28, 2017, and it took them until Tuesday, August 1, 2017 to get it fixed. They made an appointment for Monday, July 31st and never showed. I have a text message confirming that appointment! Now I keep going over my GB on my cell phone and it's because the Wifi in my house isn't working right. Right now I have been on hold for 1 hour 30 minutes trying to get the issue resolved! Then when you do get a rep you can't understand them! This company is HORRIBLE! So glad my plan is almost out and can switch to Comcast! Will be making phone calls to see what over cell carriers will pay off plan to switch! I have documented time, names, dates that if anyone cares to follow up on this consumer abuse company feel free to contact me!

When Verizon reintroduced their "Unlimited" plan, we switched our phones and Home 4G LTE internet service to that plan, even though it restarted the 2 year contract on the internet service, because it promised a better deal providing 4G LTE speeds an ALL our devices until we used 22GB of wi-fi data, at which point it could be slowed to 3G during peak usage. It worked brilliantly for about two months. Back in May, out of blue, we get a text message saying we had met our 10 GB allowance and were now subject to 3G speeds on home wifi. When I called to ask why it had been changed from 22 GB to 10, I was told that's how it always was (it wasn't) and that the system finally "caught up" and started enforcing it. BUT, there was another problem - we weren't even getting 3G speeds. Our laptops would connect to the wifi, but were so slow they were unusable; ditto for our phones.

I refuse to use Verizon, Zero customer service one is WAY TOO HIGH. I had a 100 dollar overpayment when I had enough of no human to talk to about Verizon issues and swore to never use Verizon again. Verizon took two years before they mailed me a check to me for the 100 dollars. No human to talk to so I finally sent in a certified letter with a bill notice showing I had a over payment and owed nothing.

A simple request to modify our phone service to save some money turned to a nightmare! Our phone was disconnected and when we tried to contact Verizon it was almost impossible. They are in stealth mode and make it very challenging to get assistance. After spending numerous hours on the phone and chat the problem still exists. No phone service for a week and no ticket was created because if they would create a ticket they would have to credit us for the days that we did not have service. How can a business treat their customers like this? We have paid Verizon thousands of dollars and we get no respect! The big corporation with a monopoly feels they can push us around and have no integrity and be dishonest. At this point we just want out! I rather have no service than deal with thieves. Verizon... Shame on you!

Account number **. Fixed Line number: **. Address: **. Mobile: **. Various ticket numbers, including **. I once again cannot access my Verizon Cloud. This has stopped me from verifying what is in my Backup and Sync folders on my Verizon Cloud for the past 4 days. This has happened several times in the past, since July 2016. I get into an infinite ‘loop’ of having to sign in, provide my user ID, (sometimes) answer my ‘secret question’ and enter my password. I never get to my Verizon Cloud folders.

The sales reps on the phone and in stores are liars!!! Four of us on speaker heard and questioned repeatedly the Edge plan, and it was not even close to reality. Cost me $3,000 to buy out of old merchandise that was defective and more than new phones!!! Their whole approach is you signed a contract, but the bill does not come until well after, when you call and inquire of the total discrepancies, they say you are after the 14 day contract cancel - that still includes fees even if within - total liars! I heard supervisors in the background saying, “I'm not talking to her!”

Verizon treated me wonderfully, until I was under contract. Once under contract, and when my cell phone went haywire immediately after one of their MANDATORY UPDATES, Verizon sent me on a horrible run-around, blaming EVERYONE EXCEPT themselves, despite the update being THEIR required and unavoidable update! They refused any and all assistance except, finally, when I threatened to simply LEAVE for SPRINT -- without paying my bill -- they suddenly sent me a "good as new refurbished" Verizon cellphone.

I live in a rural area. Mobile data has always been slow here, but workable. I recently changed from a Verizon limited GB plan to their "Unlimited" plan, bought at Best Buy. I pointedly asked the sales rep if my data speed would be throttled. She said my data would be switched to 3G if I used more than 20 GB in one month. It was a LIE. Since the plan change, my mobile data is slower than the old dial up days. Mobile hotspot is so slow it cannot load speed test! Verizon, and Best Buy, should be ashamed.

I was a longtime happy Verizon customer until I "upgraded" to a Samsung Galaxy J3V phone from Costco. Within 6 months, this phone repeatedly hangs up, freezes at the Samsung logo screen. At first I was told at Costco that if it happened a 3rd time, they would replace the phone. It did happen, I went in, to be told that: 1. This is perfectly normal behavior 2. They would NOT replace the phone 3. I must call their Customer Service. CS in essence said, "too bad", and gave me instructions on soft-booting the phone when this happens. CS said I must speak to Samsung! A COMPLETE RUN-AROUND!!! SO angry, frustrated and disappointed!

I have have been auto-paying my bill for a while now. Today, I logged into the My Verizon site to change my autopay options. After a little digging, I found that my $45/mo 2GB plan no longer exists and had been replaced with a $40/mo 3GB plan. I contacted Verizon customer service to inquire about getting reimbursed for my overpayment; they refused to assist, stating the burden is on me as the customer to keep track of their pricing changes. I did not receive any marketing information whatsoever indicating there was a change in pricing structure.

I changed my wireless plan to "Unlimited" thinking I would not have to worry about overages of data but lo and behold, the Verizon Wireless "Unlimited" plan is not unlimited at all! After using 10 GB of data on my computer (which is not hard to do when you use it to stream educational videos online) the speed switches to basically an unusable data stream. I was NEVER told about this limitation when I changed my plan in the Verizon Wireless store. The Verizon Wireless employees appeared so eager to get me to change to the plan but FAILED to tell me about this deal breaker. Not happy! These are blatantly deceptive practices. I am seriously considering canceling my account with Verizon Wireless over this.

I signed up for DSL internet through Verizon Wireless because that was literally the only choice I had at my new very rural residence. I paid $55 every month, never had a problem for a whole year. Then I had to move and called to cancel my contract, I call them and set up an internet cancellation day with no problem. I paid my last month, then I check my account and I have $30 for an "Equipment and Fee" charge. No due date is listed. I call Verizon and they tell me not to worry, not to pay, and wait till the next month where they will credit me $25 back, since I had already cancelled the subscription and I had to pay only for a few days. They said this charge was normal and not to worry. So basically, if I hadn't called and asked, or if I was on Auto pay and hadn't noticed, I would have paid $25 extra?

I use my phone for business as I work from home. For the last 6 month I have experience dropped call, people not hearing me or I not hearing others. I have called several times and each time they walk me through troubleshooting. One time tech support asked me to take into a store to replace the SIM card. Did that and still intermittent issue. Tonight is just the last straw. Customer service Chad was awful, liar. I am so done after 15 year as a good customer. What service provider should I switch to?

Me and my wife thought we were cashing in on a promotion back November 27th, 2016... We found out that's just not the case. She got iPhone 7 and I got gs7 edge. With the trade in of our gs5's, our payment was to be $4 and $8 for 24 months plus our monthly plan which was $200... Sounds simple enough... After umpteen calls and reps, here it is August 5, 2017, and I'm still paying $344. Been with them 7 years. So burnt out with this company... They promise to return your call, forget that also. Just found out today that our promotion was presented several times but the main office in New York rejected it because we didn't go online and ask for the promotion. So now I'm paying full price for the phones and they have my gs5's. Sad.

Smart Rewards is Dumb. This program is ending (finally) so I thought I'd go in to get rid of my 260,000 points. It's worse than a joke. It's a scam. I couldn't find a single product Verizon is selling MINUS so many hundreds or thousands of points that couldn't be bought cheaper... often much cheaper... than their price minus the points. Total rip. They take their customers for idiots.

I call customer service and requested removing a tablet and cell phone from my account. Instead of helping me remove the lines, Leslie kept putting me on hold and then kept coming back and telling me to add a new phone and keep the line open. After 25 minutes of this nonsense, I asked to speak with a supervisor, which she refused. I finally disconnected the call. I was very clear, I would pay the overages but I just wanted service terminated on 2 lines. She called me back 3 times, finally leaving me a message that because the call was disconnected she couldn't remove the lines. I spoke with a different rep, took less than 3 minutes for her to remove the lines.

I had good Verizon cell service and a few months ago, service in our area dropped to almost zero. I end up calling someone 3 or 4 times before I get them and when I do I never know when I will be cut off. Now they are putting up a cell tower right next to my property. GREAT, death by CANCER or BRAIN TUMOR. The cell companies are just like the tobacco companies. They know cell tower radiation will kill you. Multiple studies have proven it but in 1996 the comm. utilities had a big hand in crafting the telecommunications bill and they added a clause stating that health issues could not be cited as a reason to deny a cell tower placement.

Do not trust the customer service rep at Verizon, or the sales people. The offers they make for trade ins will not be honored. Even though they record the conversations and know what you were offered --- they will not honor it. They screwed me over for $501.00!!! They promised me a trade in $552.00. They gave me $51.00. I have spent 5 months trying to resolve to no avail.

I have been a Verizon customer for over 25 year with home Phone, Wireless phone, cable and Internet. Recently (March) I had issues with my home phone and called Verizon who fixed it two weeks later. I had no service for two weeks and let the support folks know that, but I was credited $1 and change for just one day. They claim that because I called in and they took a day to fix the issue, they would only credit me for the one day.

I bought a tablet at the Red Bluff store on Bell Mill Landing from a man by the name of James. I believe that he was the store manager. I was told that they were having a contest to see who could make the most sales and that they were on sale. I purchased one of the tablets, letting the salesman know that I did NOT want it added to my Verizon account. He said no problem and we proceeded with the sale. The only receipt I received for the bill was my credit card receipt like you get from any store. I did however have to sign on a electronic tablet for the purchase. I even joked with him about not knowing what I was signing and he said it was just for the cost of the tablet.

I have been a customer of Verizon for so many years, I can't count. I moved to Colorado Springs 4 years ago from Denver. When I moved, I had horrible service from Verizon. They did give me a booster and when that happened I had great service, but lately, I hardly get any service. My calls are dropped constantly, with no resolvement. Have complained to Customer service more times than I want to count, and the service has not changed. Dropped calls, constantly... I am out of contract right now and don't know what company I need to change to... All I know is that Verizon Wireless is not the company for me... I'm so tired of no service, even with the booster... Really disappointed!

We got a jet pack that allows you to run your laptop internet connection through Verizon. It came with a $50 rebate. All I ended up having to do was; Log into Verizon. Fill out a page worth of information including sku number from the box, some number that was called one thing but actually under a different name. This number was found buried in a document found in a link of one of the dozen or so emails I received when opening the account. All I had to do was search for 20 minutes to find it, download the doc and grab the number. Find one more number from where I forget. Only took five minutes this time. Take a picture of the back of the box and upload it to the rebate page along with a pic of my DL.

I am so mad. I was part of Verizon for 10 years and recently money is tight so I went from contract to switching to prepaid. I was told that I needed to pay for prepaid service and I did. On 07/23/17 I went to Walmart to buy a $40 pin card as that is what I was told by a Verizon employee on the phone since they no longer take payments over the phone. So I went to Walmart to buy my refill card and my phone was in the middle being ported from the contract side to prepaid. I not only lost my number from Verizon but a number I had for 10 stinking years.

When I went to Verizon Wireless store on North Plake RD, Newburgh NY to upgrade my smart phone, I was pleased with how the wait was less than 10 minutes. The Rep who helped me was patient, kind and explained all my choices on the upgrade. He even tried to say define Verizon Company when I made a negative remark about Verizon wireless rules and regulations. He helped set up my Bluetooth in my car. He was very clear when explaining each and every phone from a iPhone 6 to iPhone 7. But what liked most about my Verizon Rep, He was patient with me and took everything at a normal pace. He explained everything in a gentle voice with a smile. I felt comfortable choosing the right phone for myself. His customer service behavior gets a B+ from me. I normally rate up to a B but this Rep did very good and I would go to him on any day for help or buying a phone.

So, I was trying Verizon pre-paid before I decide to switch from T-MOBILE. Well, I have only had the Verizon phone for about a week and this is what I have learned: Verizon does get a signal in places where T-MOBILE doesn't and the call quality may be a little better but customer service and data are suspect. Trying to get a real person to talk to you is hell. I called Verizon 5 times using 2 different numbers before I was able to get past their automated system. The automated system doesn't respond to pressing "0" or the words Customer service.

I've been a Verizon customer since 2008!!! I bought a new phone in January 2017. It worked great for 2 months, but then all hell broke loose. I couldn't hear my customers. I went through countless hours of tech and advanced tech. I'm serious! They blamed it on everything was my fault. finally I swapped the phone in July but still terrible nightmare! I'VE LIVED IN SAME HOUSE SINCE 2008. HAVE HAD NO PROBLEMS! Until now and my god they told me they downgraded my area to marginal coverage! WTF!!!! I switched to Cricket and I have over 500 customers in my phone and god as my witness I will put a dent in their profit margin! I've already got two customers to switch! I'm making it part of every conversation! I ask what service they have and then explain! Do the math over 500 customers 1=1000x500=potential 500000 loss can you hear me now???

I have been a loyal customer of Verizon for many years now. I have multiple lines under my account and I pay them a lot of money every month. Up until recently I've always been satisfied with their customer service. Until that is, I decided to try their Jetpack a few months ago. I had just moved and was needing internet in my home right away so I decided I'd try it since the slick talking sales guy told me it wouldn't be very much money out of pocket if I didn't like it. He said I could return it within 15 days and only be charged a restocking fee. So, I took it home and tested it out and decided I didn't like it because once you use up your data it starts to slow the internet speed down (and it doesn't take very long to use up your data).

We used to pay one bill for Verizon Wireless and Verizon land lines. They recently changed so that one had to pay separate bills for wireless and land lines but they did a very bad job of implementing it. We sent a payment of over $243.00 to what we thought was Verizon Wireless but found ourselves shut off from our cell phone service, which caused big problems for the four users on their cell system. I tried to call my wife and I got a robot machine that said our service was cancelled due to non-payment. My wife also tried to call me at about the same time and got a machine that said service was cancelled. When she finally got a human they wouldn't talk to her even though they connected her to customer service as she is not the subscriber, I am.

After several years with Verizon, decided to switch to another provider that was literally half the monthly cost, April 2017. I have called, or walked into the local Verizon store (not retail, one of their stores), at least 6 times since May. I have been told erroneous information on several of those occasions, including NOT having service disconnected as requested. Will be sending a complaint to the FCC today, along with a packet with my complaint to Verizon's "Correspondence Team." The $632 to cancel the account - which was supposed to be a final bill, I get. This final bill of $467 - not only incorrect, as the Verizon csr could see from the copious notes on my account - but highway robbery. Save yourself some grief. I was astounded at all the complaints on this site, and on Verizon's own blog.

As soon as I turned 18 I got a plan of my own through Verizon. The salesmen were pushy and I wound up getting pressured into getting the most expensive iPhone in stock, but hey that was on me. Cut to one year later, they switched the plan formatting around, and although I was on a single plan account, they began charging me as a multi-line account without my knowledge. I was auto-enrolled in a plan that cost $15 more/month for 1GB LESS of data. Cut to another year later, my phone was stolen with just $50 left to go until I owned it. I decided my best bet was to pay it off and upgrade early. The saleswoman claimed only one iPhone was in stock... the $860 6s. I asked if she could order more and she said it could take a week.

On April 2, 2017 my family decided to change phone companies. We went to Verizon and met with a representative who poorly handled the transition. She told us about the SWITCH program, where you could give Verizon your phones and they would send you a gift card to pay off the balance of your phones with your previous provider. I submitted the information they required on the site and till this day, August 1, 2017 I have been given the runaround and never received the gift card. I called back again and was informed that I was no longer eligible to receive the gift card. Now I am out of the six phones that I traded in and T-Mobile has sent my past due account to collections.

I've been with Verizon from the very beginning... They used to be called Airtouch cellular... And I have come to realize that they don't care about their customers... especially not their most loyal ones... I had to give up my grandfathered unlimited data plan in order to not pay close to $1,000 to get a new phone. Since February of this month I was convinced by a Verizon associate to go with the unlimited data plan... which is **!! "Unlimited" means 22 Gigs or less... which is extremely limited...

I had Verizon for maybe 8 months and the only thing I experienced was horrid customer service in the store and on the phone! I had one phone crash completely brand new, Verizon would not replace it. I also was charged endless overage fees that made absolutely no sense. My phone crashed two weeks into having it. I didn't have a phone for two weeks and I went over my data!? They completely rape you for money. Worst company EVER!!! So I did early termination because I couldn't handle any more of the False charges, and feeling like an inconvenience anytime I tried to resolve the problems. They charged me 320 dollars even though I told them about my experience. I hate Verizon with everything in me! I even sent a dispute letter for the balance and still they are trying to collect. Completely disgusted. That is all.

After two years of adequate cellular and data coverage at my home I began experiencing dropped calls, slow data, loss of signal, etc. Verizon's 1st line Customer Service rep insisted I jump through all the hoops exploring the condition of my handset and insisting that was the problem. It didn't seem to matter that in troubleshooting I had a friend with an identical handset at my home experiencing all the same issues simultaneously. I know all carriers have dropped routine, periodic tower preventive maintenance in favor of a money saving 'repair on failure' type program. In the past techs were dispatched and resolve issues with my local tower. Last fall the rep seemed unwilling to do so. As I winter in Florida I mentioned that if these issues weren't addressed by the time I returned in the Spring I'd be forced to change carriers.

I purchased my first I-phone from Verizon recently. In addition to the ridiculous cost of the phone, I was charged an 'Upgrade fee' of $30. For what?! For shopping in their store instead of somewhere else?! A $30 penalty for shopping with them? Isn't that what they want?!!! It's bad enough that phones do more of what we don't need (endless Apps) and less of what we need (a battery that lasts), but now there is a fee for buying the damn phone! I was also informed that updates to my phone will likely cease before my phone is even paid off! How is this place still in business?!!

I wish someone would explain to me what is the point of writing these reviews when Verizon does not pay attention and does not corrects its way of doing business. Invariably I have mistakes on my bills. Every time I call, I have to stay online for at least an hour before I can speak with someone. This is after I have pushed many buttons. Tonight, I was put on hold for an hour, and then I was disconnected. I feel that VERIZON has a sort of monopoly on landlines. I wish I knew of another company that I could subscribe to, and then get RID OF VERIZON ALTOGETHER. I have already disconnected a few lines, and I'm down to my last one.

They sent my account to a Collections Company for their mistake. I had Verizon Wireless service for many years, until May, 2013. About 5 months before I terminated service, someone hacked my Verizon Wireless account and ordered hundreds of dollars’ worth of cellphones and equipment sent to Beaverton, Oregon (I lived in New Jersey). I found out by chance as I was checking my e-mail around 11PM one evening. There was a FedEx confirmation of shipment for the order to Oregon. I called FedEx and had the package returned to its sender, Verizon. I also called the Verizon Fraud Dept and informed them. Verizon got its equipment back and removed the charges for same from my account. But when I was moving out of the US 5 months later and tried to cancel my cell service, I couldn't.

Dangerous precedent. Verizon Wireless through assumed or purported partnership with Cellco is undermining National Security in assigning US based Telephone numbers to fictitious companies in India and elsewhere who claim they are terrorists connected with Taliban. These criminals are behind IRS Scams, Online pharmacies, Microsoft proxies. Many calls originating from India and elsewhere are siphoning millions of dollars to fund terrorism. Online pharmacies are fake, US Pharmacy in India, calling from (815) 922 0000 now defunct selling spurious medicines without prescription, ** to any one with a credit card and without any age verification is vast cartel posing grave dangers to the USA and other countries. Verizon must begin a Criminal investigation. These criminals have stolen names. Telephone numbers, and vital personal information from Call Centers in India. Verizon inadvertently is promoting terrorism.

We were trying to find a place to buy an iPhone for my sister. It's been months that we have been looking for an iPhone and our last place to find one was in Verizon it was the worst company because they said that buy an iPhone get one free. We ended up paying for the free iPhone more than the price of the iPhone just because we left that company for MetroPcs. Please don't make this mistake. It was the worst and I mean worst company we have ever had and we have had other bad experiences but this one was just the worst. I hope someday we can get our money back that wasn't meant to be spent.

Regret the switch from AT&T. Did the 650 switcher with Verizon (I give them my old phone and they pay off the installment plan up to $650). 2 months later, still waiting on my box. Have made two 45 min calls to customer service stating they can't give the box they promised me, I would have to create my own label. After demanding a manager, all of a sudden, they can send me a box and a label. Old phone bill about to go to collections because of the wait. Now I have to wait for the box, wait for them to get my phone, process and mail the prepaid card... then... at that time, I can pay off my old phone well after it would have gone to collections (I will have to pay out of pocket because Verizon is not messing up my credit). Very upset and will switch back as soon as my contract is up.

I walked into this store Succasunna, NJ where they have very younger group working. Note to self. Went into the store to take my tablet off my bill which means lowering my bill. This person sells me a jetpack which actually doesn't cost me anything. "FREE." Gotta love that word. Almost two months later I get a bill $60.00 more than my original bill of $383.00 a month. I call Verizon. I get a gentleman in Colorado helps me waive the activation charge, the line charge, the two year contract, cancellation charge. I just don't want anyone else to be scammed. It's so sad that I believed this. But after four hours on the phone with this kind gentleman he was able to help me and fix this mess this young inexperienced kid caused.

Toward the end of the month, I received a warning that I have used up 95% of the data plan. This itself was strange since I usually use less than half of the allowance each month. To be safe, I turned the Cellular data usage off on my phone. About 5 days later, I got a message saying I have now overused the data and are charged for the additional data usage. In addition, the message suggested that I should upgrade to the plan that has higher data allowance. I called the customer service and told them that there must be a mistake. The rep on the phone, without getting into details, immediately said, "Yes, we are experiencing problems and we know the issues. We will take care of this. You will not be charged for the over usage."

It was last November when I traded in a perfectly good Samsung phone on a trade upgrade deal for a discounted price on a new device. Even after numerous complaints with Verizon, I have yet to receive any credit for the trade and have been making monthly payments against a full priced phone. Their trade-in program is a scam. My advice is, keep your device as a spare and forget about turning it back in for any kind of credit.

Do not trust Verizon with auto-pay! They will steal from your account when you cancel services. I canceled services in the middle of their "service cycle". Verizon charged my account the next day for the full monthly pay. I called them for explanations. The billing dept said that my account will be reimbursed by the end of the billing period. It did not happen! When I called the billing dept again, they said that my phone was disconnected in the middle of cycle, but their policy is to charge me till the end of the cycle. I asked for a document I signed to agree on such terms and conditions. They do not have any. I was a loyal Customer for 5+ years, and Verizon sent me text message every time they charged my account. This last charge was applied to my account without any warning. Thieves!

This is my first time to use Verizon Wireless. In my area, it is almost monopoly. I want to share my experience with Verizon Wireless. I wanted to open 5 phones under my name and visited Verizon store. Since it was my first time to use mobile phone with Verizon, I want to know explicitly how much I pay per month. They just explain the family plan but never explain other charges such as activation fee, connection fee, penalty, reconnection charge etc. What do you think it is right? Even I asked any other charges, but they just told some other things. Since I do not have a credit card, I want to pay by cash or personal check. How do you think that they do not accept cash or check for the phone (actually 50%). I want to pay 100% by cash, but they do not accept. Don't you think it is strange? Since I lived in foreign country for long time, I am not familiar with this system. I did not get any phone bill via email and mail.

I have been with Verizon for over 15 years. I have loved the services, the network, etc. I have had at least closed to 10 lines of service, and have an estimated payment history of close to over 90,000 in payments of bills during my time with this service. From LG Spectrum to the Motorola Razor, to the Juke, LG 9800, to Blackberry Storm..., then to Iphone then finally Samsung from the S4 S5 S6 Note 5 as well as the current S7. My Family and I have had a great history with this company, for a long time with these line of phones, some would say I feel as if I have been a long time friend with this company, until recently... Since this unlimited service and the installment billing of the phones on the account, it has caused these plans to have my bill sky rocket in the stratosphere. I have tried to ask for help with this bill only to feel like a second rate no bill paying customer.

I recently bought an iPhone 7plus from Verizon and soon thereafter it would not charge or hold a charge. It was under warranty so I was mailed a new one "free of charge" only to then get daily messages that I had not shut off Where's my iPhone ~ when I had. 3 hours on the phone later and 6 tech support peeps didn't know how. I found it online. Now they claim I returned a phone that is defective ~ they claim the screen was cracked and it was not when I shipped it. They are charging my acct $395 FOR MY inconvenience! Two more hours on phone and now I ONLY have to pay for an insurance claim fee of $199!!! I can't disconnect because my contract buy out for devices is $1000! So I'm ** ~ inconvenienced and out $200 MORE and time and energy. Verizon sucks. Over a barrel and screwed.

First, they treat the prepaid customers as second class customers. The store wouldn't help you. No help from Twitter or Facebook. You have to call the 1866 number. You need to know the options to talk to a live person. Zero to connect to an agent doesn't work. They couldn't get my Verizon branded S6 Edge Plus internet access to work. Had two tickets opened with Technical Support. I gave up and ported my services to Simple Mobile. I had over two weeks left on my prepaid plan with Verizon. I contacted them today to have the balance on my account refunded and they are refusing to do so.

I called today to switch to the unlimited plan only to find out they do not allow discounts to your bill such as perks from your work plus they not only charge $110 for the plan, they go up on each device fee. Phones stay at $20 but iPad and MiFi goes to $20 from $10 and the MiFi is limited to 10 gigs at 4g speed per month then it drops to 3g speed. So even though you get unlimited data the speed drops???

I hate Verizon. With all the hate I have in my body, down to my soul, I hate this company. At the end of the day, the fact that my internet connection sucks and is also provided by Verizon, is not lost on me. The fact that I can be in my own house, in the same room as my router and still not have WiFi is no accident I'm sure!!! We have been complaining about this for months and years. We keep getting the runaround and meanwhile, we have to renew our contracts, in order to not break one or the other of our lines and pay a penalty. So we are Screwed.

The Cookeville Tn store always misleads the customers and also flat out lies to the customer to make a sale. Then you get your bill and the fees that they said they would waive... they didn't! Then you call the customer service line and they act like the customer is the liar! Poor customer service!!! I will NEVER do business there again!

Switch from Sprint to Verizon because of the lousy customer service. My family used about 8-10 gigs a month for years with Sprint. Our first bill with Verizon showed we used over 20 gigs, nothing changed other than our carriers. I complained and complained and finally found out one of their scams is to have your phone switch to mobile data even when you're on your own wi-fi. I fixed that and still they repeatedly claimed we used twice the data we really did. Even after upgrading our plan to over 20 gigs, I had buy extra storage almost every month. Countless people have complained about this but, apparently, they don't care about ripping people off. I'll add more to this later because after switching plans is when the fun really started. I have spent hours upon hours on the phone trying to talk some sense into them, but they talk in circles.

Recently I have been the victim of identity theft. Verizon, being ever so eager to make a sale did not check the fake id the identity thief used, or even bother to call me and verify the account. Now they finally know for a fact the ID was fake, but they are still threatening to make me pay $4,300.00 over three years if I do not get the police report filed in two weeks. Unfortunately, given the amount of paper work and documentation that needs to arrive in the mail (the identity thief stole my credit cards as well) it will probably take more than two weeks to file that report.

Let me first say that I have been a customer of Verizon Wireless for over 10 years as I live in the country and do not have an abundant choice of internet providers in my area. I have a Jetpack that I use in my home and connect to a wireless printer a desk top and 2 different smart phones. Several years ago Verizon updated their service to 4G in an area approximately 9 miles from my home. Until that time I had not great but good service with my jetpack. I was able to access the internet when I wanted with little issue. When they updated the service in that area my service signal rolled from 4G to 3G to 1X so literally my service went down a lot. I contacted Verizon and after following all of their recommendations the technical support team decided that the issues had nothing to do with my equipment or where I lived but the issues were conceived when their people worked on the towers that triangle around my house.

Purchased 2 Apple phones and Asurion insurances with Verizon. My wife's phone stopped working. She went to the Verizon store, asked for help. They told her that her insurance would kick in, except, it may not be a new phone, refurbished. She went literally next door, to the Apple store. They immediately changed her phone. She told them she has Verizon. Now she lost her insurance, because it's not Verizon coded. There was no way she could have known that. Only thing she thought about, was that she wanted a new, not used, phone. I found out about Asurion having dropped her coverage, because of the last billing. So, I call Verizon, after 7 hours, which changed nothing, finally reached supervisor James. He is stationed in Arizona timezone +3 hours. After initial phone conversation, took over 1 week to reconnect. Wondered what happened to him, and left a message with his supervisor.

I have had so many issues with Verizon. I don't know where to start. Problems with international service not working while in Mexico, talking to reps who don't know what they are doing, excess charges being applied, being tricked into changing my plan which cancelled previous grand-fathered services, being tricked into purchasing a "free" tablet, and just constant having to call them to resolve issues. But the latest scam is what finally led me to switch service.

I had Verizon wireless service in a rural area that had spotty coverage. There was no way to know how well Verzion's coverage in the area would be but they do promote how well they cover America. Right away I noticed when I attempted a call and the phone was showing 4G/LTE that it would immediately drop to 3G or 1X and approximately 3/4 of the time the call would not go through. On the times I could connect it would almost always drop the call after a few minutes. I got tired of starting a phone call asking the other party to take my number and call me back if we got disconnected. I called numerous times to Tech support and they were always nice but provided no solutions except happy to sell me a $180 Samsung cellphone extended which after a few months I disconnected as I saw an increase in dropped calls and the extender was not improving the situation and actually made it worse.

There are no other words. Do not deal with Verizon! Biggest ripoff! WORST EVER!

CUSTOMER & CELL SERVICE IS JUST HORRIBLE. My husband and I are on a fixed income. We have been Verizon Wireless customers since it was Bell Atlantic 30 years ago. They are unwilling to work with us to change our billing cycle to match our social security distribution. My husband is a Veteran as well. SOOOOOO BAD!

I have been a faithful Verizon Wireless subscriber for approx 14 years until now, I had a very bad rudely experience with them recently. I had a heart attack about a month and a half ago and got a bit behind on my cell bill, when the account got a bit over a month behind, they abruptly suspended my account and turned off my services without any warning. When I did bring the account up to date and was only this month July owed approx 240.00. They said I still owed over $600.00 dollars and I did not owe this amount. When I spoke to 3 different supervisors they insisted the amount was correct and I owed this amount.

I switched to the unlimited data plan, use the hotspot for my tv. Was told that I get 10 gb in 4g and anything after that is in 3g. Why? What's the point of unlimited data. Not only that, it hardly ever works! Why do I pay all this money for service that only sometimes works? The rep said "oh that's weird, it should be working fine" so they are not willing to try and figure out why it doesn't work all the time. I hate this company!

Stay away from VZW... Verizon converted our very decent 3g service to 4g about 2 years ago here in 38464. Our coverage immediately went down about 75%. It was like the 1990's when we only had one tower in the county. They eventually got the coverage somewhat better, but we still suffer many dropped calls and piss poor coverage in general. This in areas where we previously had good, solid coverage with 3g. We have dropped calls right in the middle of town and miles of major 4-lane highways now with ZERO coverage. While talking to a VZW corporate complaint rep, I was told that we were in an area of "service opportunity" and that they had no plans to fix the problem that they had caused. He also told me that 4g was never intended to enhance voice service that it was a data enhancement... If that is so, why does data availability and speed suck as well?

Since my phone is no longer under a contract, my service had been slowed by Verizon so much that it's almost useless. I'm a nurse and have to search for land lines or use my patient's landline to get info for their care. In my home I rarely have more than a bar or two. I also close certain apps and only to find they are turned back on, I then receive notification from Verizon that my data is almost used up and will have to purchase more. I used to think they were the best, but now I see it's just another sneaky company trying to take a customer's money for such awful service. So very disappointed.

We have been Verizon Wireless Customers for some time. We had a data plan for our tablets, as a backup in case we travel. We hardly used any data and just maintained it as a backup, faithfully paying our bills on time every month. Suddenly we were notified of overage charges, when we had not used the cellular data. I contacted Verizon and was assured they would remove the charges. I explained I was concerned someone had hacked our account and was using our data.

My account was debited two times for one transaction which overreacted my account and lead to my bank taking the amount again which was 183.00. This has been the worse experience I have ever had. This started a snowball effect with my bank. This has been the worse experience I ever had.

FYI - If you do not have access to your Verizon phone (i.e. lose it) and cannot remember your PIN, then you effectively cannot close your account. I have tried the email option multiple times trying to get a new temporary PIN. No in the store can help me, no one in customer service can help me. My advice, stay away. It's a racket. Watch your charges closely too. They upped mine randomly until I called about them.

I have been a Verizon customer since 2008. Recently my service has gotten so bad that I was not being able to use data at all. After going back and forth with Verizon for 3 months, their technical support department advised me that I lived in a marginal coverage area (all of a sudden). The technician also told me that if I was to cancel Verizon that they would waive the ETF and I get to keep my phone and I was told to hold on and not hang up till he made all those notes in the computer. I did cancel Verizon and what do you know!! I get a bill for ETF that Verizon refuses to waive and says it's company policy and that I do not have any confirmation of that conversation. I requested the recorded phone call records and was told someone would call me back. Before I hung up I asked the representative to give me a confirmation of this since I had nothing in writing. He gave me his name and said that is confirmation enough!!! What a BS company!

I have an Android Maxx in perfect condition that has lost the ability to take a charge. Verizon just told me I could pay off their phone and buy a new one or pay $50 for a new charger. Now, if this were a problem I created for this phone, I'd feel differently. However, I've known 3 people (also on my service plan) who have the EXACT SAME PHONE WITH THE EXACT SAME ISSUE. This tells me it is a flaw in their device. Their solution is for me to spend more money with them. The phone already cost as much as a laptop. Wish we could still get old Nextel's that never broke! See ya later Verizon, never again.

I tried to call maybe 200 times, always unfortunately "we are unable to connect your call at this time." I pay $80 for unlimited, but 2 hours ago my internet stopped work well, just 0.2 kbs/s. I called they answered 3 times, told "we will help you," and call 3 times disconnected, after 3 time, I always get this -- unfortunately "we are unable to connect your call at this time."

Charges added for things not requested. I have been a Verizon customer for several years. I always have to make extra trips to Verizon to remove extras I did not ask for or even declined. This happens every time we change phones. I think they should be looked at by someone, how many people are getting taken by this practice.

I subscribed for a month of international calling while traveling through Canada. I was not able to use it. I tried calling and texting as the plan said I could - never worked (yes I know to use the country codes). I looked on internet for help because I was not able to use my phone to call Verizon for help. That was useless as well. When I returned to the US I phoned Verizon and got their overseas call center. The representative was not helpful because she didn't understand English. Very frustrating experience. I am dropping Verizon and using one of their competitors. While in Canada other people from US with other phone companies had no trouble with international features. I will not recommend Verizon to others after bad experience.

The Verizon Fios wifi goes down without explanation and when calling customer service the stupid computer will not let you speak to a human being. I highly advise using anything you can to avoid this company & its service. If I could give zero stars I would.

The plan is 80 a month. Service sucks, slow 4G LTE. No hotspot or extras. Tried to go to postpaid. They wanted 125 down and I would keep my same phone. LOL. I'm going somewhere else. They lost my business. I can't wait to be done. When you call no human. That annoying lady always says "can't connect" or something else. For the #1 wireless company they treat their prepaid customers like garbage. They can stick this plan up their **. I'm done. Pissed. Poor excuse for a wireless company.

After exhausting all foreseeable options, we are writing to all of you. We have spent an inordinate amount of time on a problem that was initiated by a VERIZON representative at a Costco Wireless Kiosk in Southlake, TX. Let me explain. We are a retired couple, always seeking to be informed consumers who have frugally saved for our first iPhone purchases. What better phones to have for taking advantage of multiple wireless carriers continually competing with new enticing deals. We have trusted and relied on Costco since its existence in our area in 2001 and went there for our purchase. The Costco Wireless kiosk salesman did not give any information on iPhone 7 limitations with carriers but did suggest TMobile service. We were informed TMobile was quickly moving into the #1 carrier slot and was offering the best price for an unlimited call plan.

Sucks - I have been trying to get a "live" person on the phone now for 45 minutes now. I would listen to all the prompts, none mentioned anything about speaking to a representative which is what I wanted to do. The prompts would finally say "we are sorry you are having this trouble, goodbye", and then hang up. Finally got someone to chat with me. She said, "well maybe we are getting a lot of calls" and I said, "well then why doesn't the stupid recording say that." I am so angry. Still haven't talked to anyone. Will try later when they aren't so busy.

Pls don't trade in your phone with Verizon. They don't pay you visa card as they promise instead they pay you electronic gift card which can only be use at Verizon store to purchase a phone and sign up for a plan (they cheated me) and they have promo in which they pay EIP of other carrier in which other carrier don't accept Verizon gift card. So for you guys out there not the best carrier out there. They only after what they get.

They are straight up criminals. Years ago my wife and I separated. We had 4 phones, I took one, her and the kids had the other three. She got a separate account with the same phones while the lying thieves at Verizon kept billing me for 3 lines that didn't have phones on them claiming them to be under contract. On top of that they were billing me for crap apps like VZ navigator saying that I had to remove the apps from the phone, that were on another account, to stop being billed. Now they have a collection on my credit because I refused to pay their extortion demands. Anyone who thinks that violence is not the answer, is wrong when it comes to Verizon.

The rep upgraded me into a phone that isn't eligible for an upgrade until it's completely paid off. Even though he knows I upgrade frequently. So now I'm stuck with a phone that will not work for my business because all he cared about was selling me a phone. Do not do business with Verizon.

On the April 26, 2017 I canceled my Internet account with Verizon but on April 22, 2017 they already charged my CC for the next billing cycle. I called them and was told I will be refunded for 26 days. After waiting for two months for the refund I called them back. This time I was shuffled thru five departments to be told that I am not entitled for a refund because I was subscribed for Internet only. Couldn't they tell me this on the first place instead let me wait for a couple of months. Stay away from these crooks as far as you can.

Alright, so I had tried switching to Verizon three times now because my girlfriend has these services and the truly unlimited plan is enticing. However, every time I try, I get the same response; I can't use my own phone for the switch. I purchased my phone through AT&T out of pocket and have had two great years of use out of it as well as many more years still to go. The funny thing is that my phone(s) can go to any other network, be it T-Mobile, Metro PCS, etc... Except Verizon! I have tried 3 different phones and all had the same answer.

Was no charge on new phone for update. Lied. Billed me monthly on new phone. Verizon pays their employees on a commission. I want someone to call me with Verizon or I will cancel 10 phones with them.

When my phone broke, I received a new one that was not the one I had ordered. This happened twice. Never was I quoted the price that I was charged. When I statement arrived, I called regarding charges. I was told they never received the other phones. Then another rep "found" them and told me what I owed which I paid at that time. Now I have been receiving calls on weekends, holidays, constantly about what I owe. Mistakes are mistakes on Verizon's part, however, the constant badgering about the balance without proper explanation is ridiculous. This company will be history very shortly. Their charges are insane to begin with and the badgering has about completely turned me off of this company. You are a shame!!!

According to the UNLIMITED DATA plan from Verizon, after 10gb you MAY be "prioritized" aka crippled if data traffic on the tower you are using becomes high. I live full time in campground and in RV less than 2 miles from the tower. The tower is alongside I-71 and there is no other towns within 10 miles with a population over 300 people. I get an AUTOMATIC text every month when we hit 10gb that our service is being limited to 3g.

They don't even deserve 1 star. My husband and I had AT&T and our bill was very high so we saw a deal for the switch program. So we decided to switch over to Verizon. They said after we switched over we would send in our old phones and receive new ones and they would pay off what I owed on my phone thru AT&T. They were supposed to send us gift cards for the amount I owed so I could pay it off. They said everything was processing and we would be receiving them.

I have been a loyal customer for 13 years and have had my phone for 3 years (1 year over upgrade eligibility). I am looking to upgrade to another iPhone and they only have options for full retail price no discount whatsoever. Even after talking to customer service they said there was nothing they could do and no promotions available. Seriously considering going to another carrier. Worst phone upgrades and customer loyalty service.

I was on the phone for 1 hour with their so called customer service. Each time, they told me to try the same procedure that did not solve the problem I had called for. I would not recommend Verizon to anyone, even people you dislike because they seem to thrive on customer dissatisfaction and will do nothing to help you... Run, don't walk from these fools.

They sold me a dream when I switched to their "unlimited" internet. I still don't know what the facts are. I went from never having issues to never having internet I pay so much for. I wish I could post the videos and emails and screenshots I have. Tomorrow I will just mass email all the corporate members of Verizon wireless and as well as every major news station I can possibly get the email addresses for. I have 12 videos of everyone saying one thing then an email coming in to tell me the 22 gigs of "unlimited" data applies to my entire account... which I have four people on recording before I switched saying it was per line... and another two tonight... like why would I switch out of my grandfathered plan of 43 gigs for 135? They won't put me back to my plan even though they falsely sold me something telling me lies.

We have unlimited talk, text, and 6 GB plan with Verizon. Have been Verizon customer for about 7 years now. But over the past year something has changed very negatively in terms of their customer service. We and many others have been mysteriously overcharged for data use! This happened multiple times, and after being overcharged for several months, this time I watched my data use very closely; I saw that my 3 GB got consumed within a week, while I certainly did not use that much of data! The irony is that they did not even send me a warning notification that I am about to finish my data (which they are supposed to).

I decided to leave my old carrier, Verizon had a promotion. "If you switch to us we'll pay off the balance of your old phone, you also must trade in your old phone to receive the promotion." The catch is if the balance of your old phone is 250.00 is owed and you trade in the old phone which according to Verizon is worth 50.00, verizon will minus your trade in from the balance that is owed. This will leave you a balance of 200.00 that you will owe on your previous phone. Then you will be credited to your verizon account $50.00 within three billing cycles or a e-card to spend on Verizon products. So you will not receive $250.00 to pay off your old balance you will receive a visa card for $200.00 which you will be responsible for paying the remaining $50.00. You have no choice as to how you want to receive your phone trade in amount. What a very crooked scheme. Beware of Verizon. I wish I would've stayed with my old carrier. I wouldn't have double bills to pay.

My Verizon DSL Internet account go out when it rains. After 5 years of enduring this, I called. Their solution was to wait for a sunny day or rewire my house and service to fiber. When one representative saw that I had stayed with them for so many years and been paying $100 a month for only sunny-day service, he actually laughed. I terminated the phone call then. I'll be terminating my DSL just as soon as I can find another provider. Customer service that laughs once you realize how much you've been paying for such poor service is to be avoided AT ALL COSTS (much less at $100 a month)!!!

I've been with Verizon for several years almost no month went by with my bill being anywhere close to what was promised. When I went to any Verizon store to get answers to my overbilling I was always told to call customer service. That is very very difficult to do. It requires countless hours on hold and or dialing tricks to get through to a live person such as dialing pound zero or zero zero zero. Most of the time I would end up connected to a computer that would hang up on me. About one in ten tries I could get through to a person.

Verizon customer service is very poor but the network reliability is great. I wanted to convert the two phones on my account of many years to prepaid because it is less expensive. Keeping the same phones, just change the billing. Seems simple enough. It took seven customer support people and half a day to accomplish this. Actually it was not accomplished because a few weeks later one of the phones was disabled for lack of payment. They had disabled the old payment method but had not switched both phones to prepaid!! I got no notice that there was any problem. Customer support person number eight fixed the problem - I hope!! Why were these people unable to correctly make this simple change?

Originally set this account up as a Prepay long distance plan. Confirmed this with the sales rep when I purchased the modem/router box that plugs to the wireless that I would pay each month and the service would be available for long distance in the United States. I had the service for (2)+ years and my job needs changed and I started to travel. In that time I decided I would not need the service anymore and I shut the phone system down. Upon the service being unplugged/turned off the company apparently didn't know which department needed to be notified of the service being terminated but they keep a running bill going.

We converted to the newest MiFi card by Verizon and their unlimited WiFi. This is far worse than dial up! The 4G is not 4G and the 3G is beyond slow. Beware that there is only 20G of the 4G and the last 2 months when converting to the 3G at end of 4G allotment, the card will not work. Required a phone call to Verizon and a reboot of the MiFi card. We are sharing this with everyone we know and several neighbors have already switched to Hughes Net. We are committed for another 2 years, but will switch to something else ASAP. We live in the country, so limited in our options. Terrible system. Do not buy this card or sign-up with Verizon!

Verizon Wireless Co is a Rip off company that always charge and have a hidden fee here and there. I have been with Verizon and they always tend to charge $40-50/month every time call. When you call to ask about your bill, they will tell you,"Oh you have this credit +$70 for this and you have been charged -90" which at the end you will pay more $40-50/Month. I can't believe that the Gov't knowing and having researches showing this will continue to allow them to charge this every month. Can you believe it how much they are earning if they charge monthly extra "28% of AT&T, 20% of Verizon, 12% of T-Mobile and 5% of Sprint customers?" It is absurd that the government would allow these big companies to get away with this. It is insane, ridiculous and BS!!!

At approximately between the hours of 10:30 and 11:30, 20 Jun 2017, I purchased a Verizon Wireless Samsung smartphone from a local Walmart. I attempted to activate it online but could not. I thought maybe it was because I was attempting to "port" a number over. Porting is bringing your old number over. I have spoken with over six customer service people over 24+ hours. It is 21 Jun 2017, 14:56 hrs... I am on hold awaiting results. I have been on the phone 45 minutes. I am embarrassed for choosing prepaid. Apologies can only go so far. There is friction here at work as the old phone is off and the new Verizon phone does not work. What a joke! My ticket number is **. Look it up Verizon supervisors and research the failure as prepaid customers are obviously a step lower in your customer pack. Thank You Gloria for getting things done and fixed!

Verizon's "any reason" insurance for my Turbo II phone was $11.00/month. Have had the phone 17 months, it crashed & burned. The DEDUCTIBLE for this phone is $149.00, which would be OK if I'd be getting a new one, but I'd be getting a refurbished. WHICH I COULD BUY FOR THAT PRICE. That's like a home insurance company saying that your insurance deductible is the value of your new house. WTF. Don't bother with their fake insurance "value": it's not.

I signed up with Verizon 5/8 and left on 5/24 (I believe, could be 5/25) due to the worst service imaginable. Though they pride themselves in internet capability, my service was slow and unreliable. This in NYC!! On the TV side, though I signed up for some "lifestyle" bundle I got the sports bundle (or the lifestyle bundle is seriously messed up). To add insult to injury though I had what seemed 20 channels for football or baseball or whatever, I had nothing for Tennis. Wow. How bad can you get? Because I had so many phone calls regarding internet, I never complained about the TV bundle. It was just too much.

I recently (as in 2 payments or less made) bought an LG G phone at a local Verizon Corporate store in Michigan. I love the design on the phone; however, it has been experiencing consistent service issues, such as "no service" notifications on boot up, which change after boot up complete, but horrible signal reception, odd screen flashes, not getting calls/text notifications, unable to make calls unless I'm on wifi, and so on. I took the phone into the store, as I feel it is defective - I was told that my ONLY option (other than to buy a NEW phone and pay twice) if the reset options did not work was to send it in, be without a phone for up to 2 weeks, and if not repaired, I would get a USED/RECONDITIONED phone as a replacement.

I will not so much even give this greedy company even one star, I have been a customer of Verizon for over 8 years. I recently came home from a 2 month hospital stay where I was on life support. I didn't realize my account was 19 days past due and today service was suspended. I called and asked if they would please extend service until Wednesday. They said no!!! It is 142.00 bill and they won't extend for 2 days. Not only is it heartless but bad business as I have always paid my bill. I am up for renewal. They have lost me as a customer.

Don't be fooled. Verizon baits you at one price, then switches the price. Verizon Wireless tells you that the prepaid plan are one price. What they don't tell you is that there is a $20/line access fee. WTF!? That's like going through a drive-through and getting charged a fee for them handing you your food. Verizon Wireless is poorly managed company. We will stay with Walmart Family Mobile.

I want to give a review of my horrific experience getting a new prepaid device with Verizon Wireless. I ordered an S7 online about a month ago, got a confirmation e-mail and everything. After several weeks I called Verizon to check on the status of the order, as my card had not been charged and I had not received the phone which was due to be shipped out only a week after ordering with 2 day shipping. After at least an hour on the phone going through Verizon's ridiculous menus that automatically hang up on the customer if the correct button is not pressed, I finally received an explanation that my order had been inexplicably cancelled. I was never informed of this cancellation in any way.

The Verizon phones we upgraded 10 months ago. For the past few months, calls are dropped and not receive. We returned to corporate store. They did something. The upgrades to system is worse. We haven't had this problem in over 6 years. Calls are not being received. What is there to do.

Purchased this Samsung Galaxy S7 - Gold PLATINUM on 7/18/16 for $672.00 with a 1 year warranty. After several months the phone would freeze from time to time but was able to reset it back to operating with no issues. On May 17, 2017 my phone locked for no apparent reason. I brought it into a Verizon store and sales associate was unable to determine problem. I finally received a ticket number and UPS label from Samsung on 5/23/17 and shipped out the same day. I finally get back on 6/3/17 from Samsung, get the phone up and running and it freezes again in about 1 hour. After numerous calls to Verizon and testing over the phone, phone resets, they decided to send me a replacement phone. I ask now "is this a new phone or refurbished." They said it's Refurbished!!! So now I get someone else's problem.

I am a 76 year old real estate broker who occasionally travels in North America out of the USA, and who got burned financially by Verizon while using an international calling plan on a trip to Nassau about 10 years ago. I left the data service on while roaming, and the automatic update active on, which ran up over $600 in long distance fees on our 5 day trip. Lesson to SELF: BE PRUDENT WITH THOSE PRECIOUS MINUTES! So on a trip to Nassau in June of 2015, I asked for an international calling plan for both my wife and myself for our 8 day trip. As the rep explained the best plan, which would cost each of us about $85/mo, I was told that I could terminate both plans on our return, and the charges would be pro-rated. And even though I was very specific about the start and finish dates for the trip, I knew to call on our return to "turn off" this service, which I did. I used auto bill pay on this Verizon account.

I had not one but 2!!! Defective iPhones from Verizon in one year! When I returned each of them for a replacement, Verizon claimed they didn't get the phones (despite my providing them with tracking numbers) and then they added the cost of the replacement phone $699 to my bill - despite the fact that the replacement phone was a "reconditioned" phone (fmv of $300)! I have spent 10 hours of my life dealing with this incompetence -- it is inexcusable! Don't use Verizon!!!

I have been a customer for 5+ years and now that they have my business and a contract they have not been helpful in the least bit. After having my note 4 for 2 years it started acting up right as my phone was paid off. I went in to get this one warrantied and they told me I would have to send my phone in and wait several days to receive the warrantied phone. Obviously frustration was high. It is nearly impossible to run a business without a phone. So my only option was to re-sign up for a new plan with a new phone. I purchased the G5 and was never satisfied with the phone from the start. They told me to try it out for a few more days. In those few days I had dropped the phone and damaged it because the case was on order. Now the plastic casing on the phone has a hole in it.

I bought the Verizon tablet because I was told it was the best in the market. I need it for my business. Every time I try to show my customers information that they ask for (video or pics) it shuts down. It then has to reload the 148 apps, taking about 15min and then it shuts down again. It was also suppose to hold a charge for a couple of days, but it doesn't. Takes a long time to charge. I sent it in for warranty work, within a few days they sent it back saying they just cleaned it and they could not duplicate the problems. It did hold a charge a little longer, but all the other problems are still there. I was told that to cancel it, I would have to pay the rest of the 2 years. Bottom line this tablet is a piece of junk and Verizon does not care.

I won't even go into all the valid reasons I've had to call VW customer service. I do believe their voice response system is set up "NOT TO TAKE YOUR CALL" at all. When I call, they always put me in queue, and try to drive me mad with annoying music and repeating "did you know, you can blahblahblah, just go to WWW.Verizonwireless.com.” Like I didn't try that first. There are so many things you can't do on VW.com - but they really don't want customers to call them. Wait time is always unacceptable, and sometime I've waited > 45 minutes only to be thrown into their voicemail system and by then, I could chew up a 10 penny nail. So, I hang up and that’s just what I believe they want. For me to stop bothering them.

First I want to start off by saying I was with Verizon for over 20 years, that being said, I left them due to misinformation by representatives including payments. I closed my account with them back in October. Prior to closing the acct I contacted Verizon Billing to find out how much I would be charged for canceling my acct. The phone acct I was aware of the correct amount, but as far as the tablet I was told 30.00. After I closed the account I was billed 90.00 (early termination) which according to the rep I spoke with did not include.

If you want quality customer service then DON'T switch to Verizon Wireless. It all started when I tried calling their "customer service" number for help. It was to my great dismay that there were no options available to get transferred to a live representative whatsoever!! I got ZERO help and the robot kept hanging up on me... "It seems you are having some trouble, thank you for calling Verizon Wireless... CLICK." UNBELIEVABLE. I had to call 20 times and all 20 times their useless automated system refused to transfer me to a representative and hung up on me. I was so frustrated and mad that I spent hours of my time on something that should have taken no more than 15 min.

In Dec 2016 we went to our local Verizon store to upgrade my wife's phone from a basic phone to a smartphone. She picked a Samsung Galaxy J3. We were supposed to pay for the phone at $7.00 per month for 3 months, then we would receive a $7.00 credit on the bill paid for by Verizon for the balance of the phone purchase. 4 months went by, and no credit. Went back to our local Verizon store and the clerk there called Verizon personally. Verizon customer rep told this clerk "that Verizon was behind in issuing the credits as they had been overwhelmed by the amount of customers taking advantage of this great deal". We gave them another month, and still no credit. Wife called Verizon directly and after a quite lengthy conversation she was told that Verizon would call back on Wednesday of next week. No phone call was ever received.

We signed up for an unlimited plan 4 months ago, the first month went great and the data speed was good. Now we have noticed at the beginning of our billing cycle the data is much slower than it was the first month, then after we use our 10 GB and get our message from Verizon that we're slowing down to 3G. It at times slows down so much I can't even load a website. If you haven't signed up for an unlimited plan don't, it's so slow all month we have just as many speed issues before we get to our 10G allotment as we do after. Verizon is just robbing people blind cutting your service speed and calling it unlimited!

I spent nearly an hour trying to reach a person at Verizon. I could not find any avenue to a representative. When the recording asked me to tell it why I was calling, I told it I was calling "to reload my Verizon jetpack". Then it would say something like 'I'm having difficulty helping you. This must not be an issue that Verizon deals with." Next it would say goodbye and hang up. I called about 5 different Verizon phone numbers, trying all avenues and the same robot answers them all with the same menu. I called one of the Verizon stores and was told to just keep hitting zero and eventually I would get a rep. Nope. I got the same smug "Goodbye".

Applying for a mortgage and the bank checked my credit, Verizon Wireless and a company called Jefferson Capital Systems has a collection on my report for $1532.00 claiming I opened a cell account on 10/12/2016. I have NEVER had any type of account with Verizon. Have filed a dispute with credit bureaus and have tried to call Verizon to ask them to prove I have open account. Can't even get corporate to answer the phone.

I recently lost my phone. The phone was a flip phone. I went into a service location to report the loss and get a new phone. I was told that I needed to pay the outstanding balance on the phone, $64 and a current balance of $115. Then I was told the total I needed to pay was $199. I asked why there was a difference and I was told there was an "upgrade" fee. My response was, "for the exact same model flip phone?" I was told yes.

So I had a plan with 3 phones with 2 of my friends for a decent price. We had been making payments regularly online, but then that changed when we tried to pay in cash. I never complain about anything, but even months later this has me so fired up. It was a Friday and I went into the store just before I had to go to work. I gave one of the workers the $260 we owed so we could keep our phones on. The guy said it was paid in full, that I was all set, and I went on my way. The next day, our phones were shut off. We called trying to figure out what was going on, and for a few hours they said I never made any payment at all, then they decided to tell me I only paid $160. My friends were mad at me thinking I took the other hundred (I forgot to ask for the receipt for the transaction).

I've had Verizon for years and any problem (only a few) was taken care of. Minor ones were because I am in my 60's and am still having to be tutored occasionally. Customer service is excellent as is their national service.

Up until 2 or 3 years ago I have had stellar service. Few and far concerns. However of late I have encountered new dead zones where they were not. I think a bit pricey but well worth it to have reliable service. I have friends with various other providers experience reception problems. I still think this is one of the best.

Concern: Request to have Daughters phone accessible by both parents (divorced) for setting usage times/settings and monitoring. Stated there is no way without revealing the total privacy of the other party and all lines involved. A separate account was asked for to allow both divorced parents access and still allow the family rate as the number would remain the same along with the same payee. Stated this is not something that can be accommodated. That a separate account and full billing would be needed. Asked for President/CEO contact information, customer service rep did not know name of President/CEO and would not give out an email address. Asked for CIO name/email, did not know and would not give information. Stated there is a general email address that routes all emails to the appropriate parties.

The woman who helped me with my iPhone which was not working correctly adequately answered all my questions and helped me exactly as needed. I appreciate all the help Verizon! I had a great experience with technical support. Fixed and done in under an hour for a pretty big process.

When my internet service suddenly went To 3G I called. After four calls 50 minutes of online chat they inform me there is nothing they can do. My four lines with them are stuck on 3G for internet until the end of billing cycle. Trying to operate a business when you can't get pages to load on phones or computers is ridiculous. Each representative told me something different about the problem and none were right. I'm now looking at other companies.

Problems abound: poor audio quality, many times to a degree that communication is impossible. Customer support more than awful. Verizon does everything it can to avoid personal contact with a customer. If you are "lucky" enough to get thru, you reach someone with failing comprehension and communication skills. My last call pertained to being cut off on multiple calls with "unlimited" time available and being told I "needed to pay more money to continue my service". The non-English speaking girl I spoke with (Rye) said she fixed the problem when, in reality, all she did was wipe out my recorded voicemail message. These folks want to take your money and make customer service so difficult that you eventually give up.

Verizon’s reliability is great but customer service does not follow through on what they promise. Also, their promotions are very misleading. Example: Buy an Iphone 7, trade in qualifying IPhone and get $650 cash back in two to three billing cycles. Truth is it takes almost 5 billing cycles and your credits are in 24 monthly. Your 5 payments that were made is supposedly credit back but is not. Program package is what they say but taxes and fees additional 10%.

Android smart phones are a bit complicated to use. We have people call us to say we just called them when our phone is actually in another room. This happens fairly often. A call block needs to be added with simple instructions for applying. We receive a lot of scam-type calls and have found no way to block those numbers. We signed up for DO NOT CALL but are told this only applies to numbers of legitimate businesses only. We also have the Verizon Mi-Fi which constantly cuts us off. For the cost, service should be better. Those who became Verizon customers when Verizon bought out Alltel were able to keep unlimited data. We were customers of Cellular One which was taken over by Verizon, but no consideration is given to long-time consumers.

Verizon has the worst customer service, the worst pricing, But the best coverage and reliability. I have been a Verizon customer for far too long. The only reason I stay with them is all my friends have poor reception and dropped calls. I'm just waiting for one of the other companies to improve their coverage.

When we moved to Las Vegas and our new home we had 5 bars, 2 years later we have 1 or none. Dropped calls all the time. Have called and they just give you bogus answer to why you are having the problem. They will let you out of your contract or will just let you go but they will not unlock your phone, you are forced to buy a new phone. Verizon could care less but now after losing 249,000 customers maybe they will start caring. I have spent hours on the phone with everyone from customer service to tech support and they do nothing but give you a line of BS.

Verizon is still not giving back refund after 6 month and denies it now: I have stopped my Verizon service in Philadelphia on Dec. 15, still did not received about $30 refund back, and now Jun 6, after six month, one special Verizon bill Department rep said there is even no refund. Verizon is charging for no service: I tried to get my new Verizon DSL/phone service in Maryland around Feb. 3, service was not activated on time. I gave Verizon additional week to activated the service again, still not activated. I cancelled the service immediately and started using Xfinity, which is accessible in 2 minutes. Though not getting Verizon service, Verizon was keeping sending me $70-$90 bill every month, and I have to call to clean up each month, but the same bill always kicks back.

I recently switched to Verizon and got the plan for $35 a month and was super happy with the price and telling friends to switch to Verizon also. Well I was reviewing my bill and seen a $20 line of access fee I was never told about. What's the point of pricing the plan at $35 when I have to pay an additional $20 and why wasn't I told about this? I should have stuck with U.S. Cellular.

I do like Verizon. I had to get WiFi at my house to be able to use my phone. That's with any company though. It's the area I live in, I guess. Where I live, it does get the best reception of all the companies I've tried. It's easy to use. It's fast. However, we are supposed to pay one set amount every month, and every month it's higher and there are always lots of extra fees. Can't understand that.

I've been with them for years. I've traveled cross country in a motor home and with the exception of a few dead areas in mountains and valleys they have been great. Only place really hard to get out of was British Columbia and the Yukon. I don't know how their prices compare against other big name carriers. Right now - two smart phones, two tablets and a portable Wi-Fi and 4 gbs data and I'm paying $200 a month. Once in awhile I get lousy service due to their sales people not being either 100% honest or just not knowledgeable enough. Only go to Verizon stores, not those that just retail for Verizon. If you visit just the retail store you can find out about deals that the company store either won't tell you (which I think is the case.) about or perhaps they don't know about.

Called to close the account/cancel service. Was told that the account would be closed and last day of service would be 02/26/17. The request to cancel was in the middle of the billing cycle and I figured that I would have to eat the 1/2 of month. Since I was on paperless billing and I did not get an e-mail that a charge would be taking place on my credit card. I assumed that the account had been closed. Bad assumption. Did not notice that a charge, although 2/3 of previous billed amount was being put on the credit card. I had two lines/phones and they had only canceled one of the numbers. When I did notice it, it was 3 months after I had requested the account be closed. They will only refund less than 1/2 of the amount they had put on my card. Bottom line DON'T TRUST THEM TO DO WHAT THEY ARE TOLD TO DO, OR SAY THEY WILL.

Customer service in the retail branches varies: some very good, some downright horrible, especially when upgrading. The sales manager wants to sell, sell, sell! Fees charged by Verizon are fees by extortion. Better off in the 60's and 70's when phones were simply hard wired, somewhat dumb and not laced with hidden fees and extra charges. I’m waiting for another carrier to come our way, with better coverage.

This is the best company out there. The service is good. Customer service is very helpful. They have the stores in most towns where you can go one on one with reps with problems or concerns. I personally love Verizon but can no longer afford the cost. Being on minimal disability doesn't leave room for much. If you use your phone much and can afford it, this would be the company to go with.

Verizon provides consistent top level offerings with a wide variety for many audiences. In addition, their service is with minimal interruptions, if any, and they have excellent caring customer service agents.

I have had Verizon for a while. I used less than 6gbps a month between 4 of us because we had wifi. Anyways Verizon convinced me to go to any unlimited plan with hotspot and it will save me money in the long run. Said it would be good for traveling which I do a lot. It would be good for business and what not. Well I did and I got rid of my wifi. No more paying for it and going to hotels and paying and so forth heck yeah I was happy. It saved me a ton. One week went by and I couldn't connect to my hotspot. and when I did it was limited. So I thought it was a problem with my laptop. I used my buddies wifi and it worked great. 2 week went by and I still can't do the work I need to do because the hotspot is so slow it takes forever.

Called Verizon about our unlimited plan today. We hit our 10GB limit and have been throttled until the next month. Well after speaking with them I have been assured it is running like it should be on 3G. However, we were never able to actually run a speed test because it is running so slow that the page won't come up to run a speed test. Absolutely ridiculous how can you assure me it is running properly without confirming the speeds are correct! Live in the country my only option is MiFi or DSL neither are good. Verizon was no help!

In 9 years I have not had a dropped phone call. Verizon produces what they are selling. Their customer service is hard to work with and I think the price is a little high BUT no matter where I go I have service.

I have been with Verizon for about 20 years. I do like Verizon for the ease of use and dependability. When I have a question I can go into one of their stores and get an answer. I have called and worked with customer service and have had great results. The only time I have had an issue with Verizon is when I travel to Florida. I do not get coverage there very well. I have not been to Florida for 2 years. I hope my next trip there it will be better.

It's a wonderful provider! I've had Verizon for years and years; in fact, I've had no other provider. Their service is incredible, and their phones are fantastic (great reception and reliability)...

I LOVE Verizon! I have great service and I don't find their prices any higher than the other major phone companies. I just recently paid off three of my devices online and my debit card was charged twice for two of the devices, an extra $359.00. I called Verizon immediately and the refund process was started. I had my money back in the standard 3-5 business days that it takes to credit a debit card. Accidents do happen and everyone I spoke to at Verizon was friendly and apologetic and understanding. They even gave me a $40 credit on my bill for having to wait for the process of refunding. Keep up the excellent work Verizon!!

Service where I live is, in Verizon's own words 'a dead zone'. Yet, on their coverage maps, my residence's location is clearly marked as being covered. As such, I'm told to buy a electronic signal booster. Also, the plan I am on limits the amount of usable gigabytes to 2 a month. Yet, for the same price as I'm paying, their advertising is touting 5 times that amount of gigabytes. They should be proactive in helping their customers, but, choose profits over service. The fact that Verizon can tout excellent coverage, despite only using proprietary cell towers is impressive. In known dead zones they should make deals with other carriers and piggy back on their towers. There is a new tower 2.5 miles away from my home which would solve their problem. However, Verizon is unyielding to such an idea. Across the country, I have not experienced coverage problems. Verizon's customer reps are easy to speak with and efficient.

I am fed up with this provider. The salespeople speak double talk and it is very difficult to get a straight response on phone cost and phone insurance. The "great deal" I got on my LG 4G phone two years ago was a rip-off because I could have bought it for a lot less elsewhere. Then, my husband dropped it and couldn't get the recharger into its socket. I took it apart and got it in but it's not the best solution.

Definitely the best reliability, but it's way too costly and they're always trying to increase it in more creative ways. Frustrating because they're so huge they don't need to price gouge. Buying phones/plans is like dealing with slimy used car salesmen. I wish they weren't the only good reliability option.

Ad: Switch to Verizon and we'll give you up to $1000 to pay off your previous contract. Wrong. You get 1/2 of the $1000.00 and give you a credit of $10 or 11 per month for the 24 months. YOU pay off the other $500 out of pocket. They do not bill what they quote. I spent hours on the phone and at the store without getting an explanation of additional charges. Finally got the credit due. Do not expect anyone from Verizon to follow up or do what they say they will do. Verizon will filibuster and give you lots of imaginary hoops to jump through to get the payoff for the previous cell company. How they operate is most likely not illegal but these are the sleaziest people I have ever met. Ethics mean nothing as long as they get their inflated billing.

They charge you for the air you breathe. They are stealing your money in your face. They are the worst service I ever used and will never use again. Ever. I moved out state and they charged me $434 for moving out of state. Like I have to pay for moving, while having so much expenses already. They have no consideration. Will never use cell or house service again. They always extra charge and try to steal the most they can.

Residential customer service is impossible to get. I have had absolutely no problem with my cellphone coverage or internet package but had to have my landline disconnected because no one knew how to fix the problem.

Verizon is the best Wireless phone company but the cost is far too high, and customer service SUCKS. I stay with Verizon because I have home phone and cable so I figured that Verizon would treat me right since I been with them almost 5 years. But they don't care about good paying customers. They just care about themselves!

Purchased a new LG K8 V phone from Verizon last fall. At the time I was going to buy another phone from Verizon but it was out of stock. So I was told that the K8 V was the new replacement model and I bought it. This spring the battery discharged to 3% and since that time the battery discharges in 1 to 1 and 1/2 days with very little use. It discharges in less than a day with very little use. So I tried to buy a new battery. Neither Verizon (who sold me the phone) nor LG (who made the phone) sells a battery for this brand new model. Verizon says that they support the phone but the battery is an "accessory" and they do not support accessories. LG doesn't sell a battery for this phone either.

Verizon Wireless was once known for good things on tv. But once you actually get to know them they are HORRIBLE. I placed an order to start new service 5/24 and was told I would not be billed if device never shipped. Device never shipped. Cancelled same day per my request to Verizon. Ok so I wait 2 days and the charge now has POSTED when I was lied and told it wouldn't. I called back and they said "fraud dept" has your order on hold. More BS. They then transferred me and fraud said "ok order is released and cancelled". I call back the next day and they say it's still on hold and not released. smh. They wait 4 DAYS later to process my cancelled order. Keep in mind they have already billed me when I was told I wouldn't.

We purchased new iPhone on the 22nd and we decided to sign onto the One Talk system. The system didn't kick in till after midnight on Friday morning. That was when we started having problems. We realized that the iPhones were experiencing problems that my son in laws Android wasn't. We were told that the app was initially designed for Androids and they had adapted it for iPhone, so my husband switched his iPhone for an Android to hopefully resolve the problems we were having. We also tried to reverse course and go back to our old phone system, but it involved not only speaking to many people in Verizon Wireless, but also the landline Verizon company. Because of the holiday, the offices closed earlier and we had to wait till Tuesday morning to start the ball rolling to just get back to our old system.

While I wish they would reduce some of their pricing, I have been with them for more than a decade and find them easy to deal with. It is extremely rare that I am without an active and adequate signal. Very reputable, reliable service.

After receiving offer to change to Verizon, offer ended early. Then wireless rep had to get okay to extend offer but billing was wrong for three bills and only amended after complaint to Public Service Commission. The network is good, takes effort to get what is promised.

Verizon did not pay me for my switching fees, they said my phone had a cracked screen, which it did not when I sent it in. They offered to send it back which as of two months later they did not, now they say "too late you signed the agreement," so basically I am out $400! They tell you one thing when you call in just to get you off the phone, then when it is two months later they tell you tough luck. Terrible customers service, should have stayed at Sprint. At least they care about their customers!!!

A loyal customer of Verizon for 18 years. I didn't have a clue what another provider was like. Never checked to get better prices, I was always happy with Verizon. I just wanted a new phone for a good existing customer price. Verizon couldn't offer me something I was happy with unless of course I upgraded my plan from a 12 GB to the Unlimited Plan! Well I didn't need the upgraded plan, I needed a new device. I left Verizon. I'm now with a new provider. My husband took his Galaxy Note 4 which he loves, but Verizon refuses to unlock the phone so that he can use it with the other provider. We paid for that phone, that phone is not property of Verizon! It is so sad to be treated that way after so many years of loyalty.

Verizon has excellent coverage and service. I rarely ever lose a signal. The caveat to this wonderful service, is the price! $$$$ They also are terrible in recognizing and or honoring their long time customers. I've been their customer for about 15 years. That being said, I don't have one privilege, thank you, happy birthday or nadda! Why am I still with them!!?

Reliable service has been a mainstay for many years in a variety of local/remote service areas. Internet access is excellent in my area. Costs have been fair and not too extreme. Equipment for sale is always state of the art and decent pricing. Customer service is good on follow up and tracking issues.

Verizon has great customer service and are very polite and helpful. Just call them and ask for help. They help you understand what is going on. They stay with you on the cell phone until you are satisfied with the help that you were asking for.

$175 early termination fee. Verizon left my 4G turned on for a month and I used 202Gb. It was great and I had all my friends convinced this was the way to go. Then the 30 day intro period was done and it only took a day and a half to hit 3G which basically turns it off. Was using Jetpack to route data to computer, laptop, and phone. I was only a few days out of 30 day intro when it hit 10Gb and turned off (switched to 3G). They should have shown me the real picture during the first 30 days and I would have known that 3G is useless for me. This was dishonest bait and switch. Customer service is bad. Each time I call and spend an hour in conversation, then the next time you call they assume you are lying about what they told in the previous hour long conversation. This company is sour at the top where values are set. They deserve to go down to their competition.

This company continues to advertise how wonderful it is. Well it's a crock. With how much they bleed the consumer of money you think they would have better customer service and product. I had to wait 6 months for my prepaid card for switching service. Then after filing a complaint with the BBB, they call me and offer me 20 credit a month for the rest of my contract. Really? I have 2 phones on this account and my bill is 250. Sure they could do something better. Never switch to Verizon unless you have money to burn! Highway robbery.

In August 2016, I had owned my LG G4 through Verizon for about a year and I had completely paid it off plus had insurance. One morning, I woke up to find my phone not working at all. I immediately took it to the closest Verizon store since I was on vacation and really needed a phone in case something happened back home. They tell me that a new update had permanently messed up my phone and was actually messing up many of the LG G4s. Because of this, they were not able to replace my phone with another LG G4. They offered me a Samsung Galaxy S5 since it had come out around the same time as my LG G4. I countered that because I did not break the phone, it could not be replaced, and that it was actually their fault. I thought I should get the newest version of my phone, the LG G5. They said the best they could do was the Samsung and it would arrive at the place I was staying within the next week.