Verizon Wireless Reviews

Went and got my new phone and Kenny ** was amazing. He outdid himself. Got everything I needed plus a lower bill. I was shocked. He knew what he was doing and got it done. Thank you Kenny for everything and saving me money. You are one heck of a salesman. Verizon is lucky to have you!!!!

If you call Verizon Wireless customer service and a customer service rep whose name is Vhavna answers, you have hit the Gold Standard in customer service experience. We called for a particular reason and were immediately given three options, the third being way better than what we were expecting to get. Vhavna expertly took us through processing our selected option, courteous and efficient in every way. Our experience with Vhavna secured our loyalty to Verizon Wireless. Verizon, you have a real gem working for you in the very competitive phone market. This review is written after having visited two Verizon stores and a prior call in to customer service, all three which were not as helpful to us, although everyone was pleasant and cheerful in trying to help us.

I’d like to share my experience with an unusual Customer Service Rep from Verizon Wireless for the first time in 14 years! Yes, that’s how long I’ve been a customer with the carrier since 2011. I have been in escalation for nearly three weeks going back and forth and given the complete runaround. However, I came across this supervisor by the name of Amiya. When I tell you, there needs to be a training manual designed behind her professionalism. Her patience, customer recall and recap, de-escalation tactics, listening, and reiterating skills were on point. Call handling time and call wrap up was SUBERB! Being trained in inbound telecommunications myself, I haven’t seen this type of Customer Relations in a long time. It’s my pleasure to write this recommendation. Amiya, keep up the GREAT WORK!

Two days ago was in 1650 Coshocton Rd Mt Vernon Ohio store for upgrades on two phones and new iPad. Not able to receive promos suggested because flag on my husband that he had reported phone stolen. Was never stolen, he didn’t report it and further, he had used the phone for a few years and paid for it every month. Make sense? 3 hours later and 6 individuals later, the situation was finally corrected. By the perseverance of employee **, he constantly worked on until complete, consistent are ou with new phones, new pad and promos. Every branch of Verizon needs a **. Thank you, **!

A big thank you goes out to Andy at the Verizon store on Beechmont Avenue in Cincinnati, Ohio. He was so patient in helping us, took his time, and fully explained what we needed to get started with. We were not an easy case. This manager took what it takes to help make customers happy. We hope that this reaches his boss so he will know how hard this guy works for us and the Verizon company.

2 days with no home internet. Over 1 hour on hold and I’m still waiting for someone to answer. At this point, the hold music has provided more service than Verizon. Thanks for the experience.

Very disappointed with Verizon. After being a loyal customer for many years, they raised my bill by $15 a month just as I was about to pay off my phone. Instead of rewarding customer loyalty, they increased my costs. There are better, more affordable options out there. I can’t recommend Verizon based on my experience

I have been a loyal Verizon Wireless customer for 25 years and have consistently paid my bills through Auto Pay. Due to a temporary financial hardship, I canceled one automatic payment with the intention of making the payment manually within a few days. Although my bill was due on the 19th, my service was disconnected just seven days later despite my 25-year history of reliable, on-time payments.

I spoke with a Verizon customer service representative and they were very rude to me and hung up abruptly. I placed an order for home internet from Verizon on 06/29/2026. I followed al the steps and submitted all the information and paperwork required of me. I received an email saying my order was being canceled, with no explanation given. On 06/30/2026 at approximately 1:45 PM EST I was on the phone with a representative trying to figure out the issue. She told me my application had simply been denied because my information was not verified. I asked her what was not verified, or what I needed to do to get it verified. She just stated that she could not tell me anything else, I simply am not verified.

I was ending my Verizon account, and wound up overpaying. They refunded the balance with a worthless debit card that I was never able to use. Avoid this company like the plague.