Verizon Wireless

Verizon Wireless

 2.7/5 (1598 ratings)
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About Verizon Wireless

Verizon sells phones and phone plans across the United States. With stores and cell towers in every state, Verizon’s widespread reach allows customers to call, text or use data almost anywhere. Verizon customers can buy products from Apple, Samsung, Google and other phone manufacturers. The company also offers discounts for military members and first responders.

Overall Satisfaction Rating

  • 5 stars
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Pros

  • 5G available in some areas
  • Discounts on multiple lines
  • Mix & match unlimited plans
  • Parental control app

Cons

  • Prices are higher for fewer lines
  • 5G not available in all areas

Bottom Line

Verizon offers a wide range of cellular service plans for customers who use their devices in different ways. Though prices might be higher than other providers, the level of service and extra features make Verizon stand out.

Top Verizon Wireless Reviews

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Rated with 5 stars
Verified

The manager David, at the Delmont PA - Verizon Wireless store, is awesome. I had an issue and he went above and beyond to resolve my problem… I have never had a service provided b...

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Rated with 5 stars
Verified

I get excellent coverage here where others with other companies are not so fortunate. Prices are competitive and the selection of phones is excellent. I have had Verizon for 7 yea...

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What is Verizon Unlimited?

Verizon is a cellular service provider based in the United States. Verizon Unlimited plans offer five levels of service that you can mix and match. All Unlimited plans include coverage in Mexico and Canada and have no roaming charges in the U.S. Verizon Unlimited’s five plans are:

  • Start Unlimited works on 4G and includes talk, text and data. It includes 480p video streaming.
  • Play More Unlimited includes 5G access (for compatible phones) and is suitable for music and video streaming. The plan comes with 25 GB of premium data, unlimited mobile hotspot use and HD video streaming.
  • Do More Unlimited includes premium data and has 5G access, 50 GB of mobile hotspot use and 500 GB of cloud storage.
  • Get More Unlimited works on 5G and includes HD video streaming, 75 GB of premium data and unlimited mobile hotspots with 30 GB.
  • Just Kids Unlimited can be added to any other unlimited plan. It comes with 5 GB of data, unlimited talk and text to 20 contacts, 480p video streaming, safety mode, content filters and location tracking.

All of Verizon Unlimited’s plans include a free six-month subscription to Apple Music and a one-year subscription to Disney Plus.

How does Verizon smart family work?

Verizon Smart Family is a companion app that gives you parental controls to help manage your kids’ smartphone use. You can add the service to eligible Verizon accounts, including unlimited plans. Just Kids Unlimited comes with Smart Family. You can use an app on your device to:

  • Filter content
  • Monitor and limit calls, texts and purchases
  • Monitor internet use
  • Pause internet access
  • Track another device’s location

Content filters with Smart Family let you block websites and apps by category or manually block specific sites. You can also control the filters for specific family members. For texts and calls, Smart Family lets you see and monitor incoming and outgoing activity, but you can’t read texts or listen to calls.

Smart Family also creates a graph that shows your child’s online activity and website use. You can set time restrictions and limits for purchases billed directly to your Verizon account via carrier billing.

Verizon family plan prices

Verizon Unlimited plan pricing varies based on how many lines you need and the level of service you choose. Start Unlimited for four lines is $35 per month per line. Two lines of Start Unlimited costs $60 per month per line.

Play More Unlimited and Do More Unlimited are both $45 for four lines; Get More is $55 for four lines. Add Just Kids to any unlimited line for $35. All plans incur additional taxes and fees.

Verizon Wireless FAQ

Can I use Verizon Wireless for home internet?

Verizon offers Fios home internet plans in some areas. You can also use your Verizon mobile hotspot to connect to the internet at home, but hotspot data is limited.

Is Verizon Wireless the best carrier?

Whether Verizon Wireless is the best carrier for you depends on your needs and budget. The company offers flexibility in plans, 5G coverage in some areas (with more added regularly) and reliability. Features include Disney Plus and Apple Music. Customer service is available 24/7.

Is Verizon home Internet unlimited?

Verizon Fios home internet plans come in three data speeds with no limits on usage.

Does Verizon have 24/7 customer service?

Verizon customer service is available 24/7.

Is Verizon Unlimited worth it?

For customers who are looking for a wireless provider with multiple plans and customizable family options, Verizon Wireless is definitely an option to consider. Its Just Kids Unlimited add-on makes it appealing to parents, and, with high data usage options, it’s an ideal choice for large families or avid internet users.

Verizon Wireless Reviews

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Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer
Original review: Dec. 20, 2022

This a shout out to Vince, who works CS, (Allegheny county, Pa). The kindest, most helpful CS agent I've spoken with. Absolutely loved our phone call. I know most of ya'll readers thinking, "Fun? There's no enjoyment in calling cs for problems." But yes, if you get someone who talks to you like a friend, you can sense they actually care & want to resolve your issue, they're patient, gives you a few giggles along the way. Yes. It is very much enjoyable! I'm sad we both forgot about the survey rating your call afterwards. So I'm here in the hopes someone close reads this, gets him on the phone as their agent & remembers this review. Thank you Vince for the great service you provided. If more people were like this in just everyday life, not just at a job, the world wouldn't be so angry currently.

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Rated with 4 stars
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Verified Reviewer Verified Buyer
Original review: Dec. 19, 2022

It took 3 years to finally move over to Verizon from ATT. There were many issues such as the Verizon representative being wrong about things such as my phone being compatible. After a full week of putting a lot of effort into getting Verizon service so to have the most reliable network (I take reliability and safety very seriously.) I finally found that I was getting the wrong pin from ATT the whole time. Only Verizon didn't have an easy time figuring out what the issue was either. Now I have had Verizon service for almost 24 hours and everyone is telling me they hear me better than they ever have and ask me if I have a new Bluetooth. No. I only have the basic S10 G6 phone and Verizon service now. They changed everything. I am very happy to be back with Verizon after 7 years but wish communication on their end with with each other was better.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Oct. 23, 2022

    My mom got hearing aids a couple of weeks ago and was having trouble syncing it with her phone. A gentleman there by the name of Tavion was the employee that helped us. He was so very patient and kind with us. My mom doesn't understand a lot about the phone nor her hearing aids so she was very confused. He took the time to text and call her number to see if the volume was set right. He even set her ringtones like she wanted it. He had such a pleasant attitude. Just wanted to give him a shout out! WAY TO GO TAVION!!!!

    12 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: June 9, 2022

    I had a problem with my flip phone. I was in Oregon at the time and so I took the phone to a VERIZON store in Redmond. They couldn't fix it, so they kept it and said I would be getting a new one in the mail. When it came it didn't have a battery. I took that phone to the VERIZON store on Treeline Rd. in Kalispell, MT. Thanks to Nadine and Tony and after a few days and hours with them on the phone to customer service and their great effort I now have a new phone on its way. VERIZON should be very proud of Tony and Nadine for all the hard work they do on a daily basis. And no, I'm not related to either one of them!!

    11 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 24, 2022

    Today I had the pleasure of meeting Elijah and the staff at Russell Cellular in Chester NY. From the moment I set foot in the store Elijah greeted me with a smile and proceeded to provide the best customer service experience I have ever had. I am 70 years old so I have experienced a wide range of individual service. Elijah is in a class all by himself! Focused, professional, knowledgeable, courteous, patient and an amazing personality. Purchasing a new phone usually causes me anxiety and confusion but Elijah turned it into the best customer service experience I have ever had. Thank you Elijah and the staff in Chester. I hope Verizon Wireless appreciates the team in Chester and especially Elijah.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 2, 2023

    I switched my phone from T-mobile to Verizon last month because I thought the service was better etc... Since day one, after they sign you up and talk you into buying an expensive phone, talk great about their service etc.. my phone never works, I have almost no service 8-% of the time, my calls drop always, I can't even use facetime anymore unless I'm connected to wi-fi. Mind you, I purchased a brand new IPHONE 4 PRO MAx because I thought the reason for slow service before was due to having an old phone. Since day 2, I've been calling these people to help me with troubleshooting this phone. I would stay on the phone 2 or 3 hours at a time with their customer service and nothing works. I knew I had 30 days to switch phones or whatever which I have been preaching to them since day 3 at least that it seems like the phone they gave me is slow, it freezes a lot, and even on wi-fi, I experience freezing etc.. makes no sense.

    They all put me through some ** troubleshooting with reseting the data, restarting the phone etc... Finally on day 30th, one of their people said, "Well the network seems fine, but you're having problems with your phone and we need to switch your device." She had me turn off find my iphone which wouldn't reflect on her end, took over my phone remotely and she was 1000000% SURE she had to switch my phone which I agreed to because I just knew the phone they gave me must have been refurbished or something NOT NEW as they claimed. Anyway went through address confirmation, blah blah blah. She then says, "Turn off the phone, I will call you in 3 min so that I can confirm that I overnighted the phone to you and make sure you are all set." I waited all day for the call back and didn't hear anything...

    So then I call back the next day, and whoever I spoke to completely denied that there was any conversation the day before and that there is no phone being shipped out to me and now he can't do anything because today was day 30 and his system wouldn't allow him to switch the phone anymore, that I had to purchase a new one. 30 freaking days and I was calling them constantly, they all gave me the ** answers, no help, no follow up, nothing. They sign you up, then leave you hanging. I have the worst service and I had TMobile pre-paid before this which was way better. I am on the hunt for Wi-Fi all day long everywhere in order for me to get any sort of data. If you are at the mall or inside a building? Forget about your phone working aside from calling 911. I regret this so much I wish I never signed up with them.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Jan. 31, 2023

    I have been a Verizon customer since cell phones were invented, and yet my bill has more than doubled in the last nine months from $65 for two lines with two gigs of data to $140 on my last bill since they forced me onto a basic unlimited plan that I DON'T WANT. At the same time, their "rewards" program has hit the toilet. It isn't difficult to see why Verizon is bleeding customers, so much so, that they have missed their stock earnings marks for the last two quarters. If my phone worked on T Mobile, I would be paying $70 a month with INCREDIBLE rewards. All of this has taken place since Verizon has rolled-out their 5g program (something my phone can't use). But yet I'm stuck paying their exorbitant monthly rates. Please don't use Verizon.

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    Rated with 2 stars
    Verified Reviewer
    Original review: Jan. 30, 2023

    I've been a Verizon customer for about 20 years and have been very pleased with voice coverage and service reliability locally and while traveling. One year ago I upgraded to a 5G phone and service plan. I live in a metro area of about 500k but have found the Verizon 5G Nationwide network to be grossly different different than as represented by Verizon's coverage map (https://www.verizon.com/coverage-map/).

    In a large segment of the metro area and especially around a large area composing the busiest area of commercial development the 5G is virtually non-existent. My device consistently indicates I am on a 4G network and data access is poor to non-existent -- a web page will load about 50% then it just freezes. I have spoken with Verizon customer service 3 times and each time the response is ,"It must be your phone... Need to update your network... etc, etc." My phone works fine and when I am in a 5G reception area it automatically connects. However, the Verizon coverage map is inaccurate and misleading if not misrepresentation and false advertising. Bottom line: Voice coverage = Excellent. 5G coverage = Poor. Billing for 5G service = consistent without fail!

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    Rated with 2 stars
    Verified Reviewer
    Original review: Jan. 30, 2023

    I have been a Verizon customer for 25+ years. I have 5 devices (3 phones and 2 tablets). My bill just went up $33.31 from last month with absolutely no explanation. I pay $375.21 now for these 5 devices. I'm in the process now of changing to AT&T. I noticed in a commercial, Verizon is offering new customers service for $25 per line. They do absolutely nothing for to show their appreciation for customers like me that's been with them for over 25 years. Service is good, but can get the same coverage with AT&T for half the price.

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 28, 2023

    On December 22, 2022, I called Verizon to inquire about options for either reducing my bill or switching my account. I called on 2 separate occasions that day and spoke to 2 different reps. Each of them informed me of the same thing — that if I decided to switch carriers, I would be responsible for paying the outstanding balance on my device and would forfeit any remaining promotional credits. Both assured me that that was the total amount I would be responsible for. After careful consideration, I decided to switch to another carrier, knowing that over the course of a few months, my lower monthly rate would pay for the amount I was forfeiting in promotional credits. I happily paid the final amount and closed my account, even calling one more time, and speaking to yet another rep who assured me that that was all I owed and my account was now closed.

    A month later, I was surprised to find an additional $500 charge from Verizon hit my checking account — which was not even the account I had provided for paying the remaining bill on my account. When I called Verizon, they said this was because there was some sort of rebate that I had forfeited by switching carriers.

    I looked back through my purchase agreement, and I don't see any language about this rebate or anything about forfeiting it should I cancel early. And even if I missed that, the fact that three different agents failed to mention this to me makes me believe that either they were intentionally hiding this from me, or that they all made an error, which I believe should entitle me to some sort of restitution on the company's part. Obviously, this would have impacted my decision of whether or not I wanted to switch carriers at this time. I have followed up twice now with Verizon, and both times they have told me there is nothing they are willing to do. I believe this is an extremely unethical practice on the part of Verizon. After more than a decade as a customer, I am highly disappointed that this is how they would treat me.

    6 people found this review helpful
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    Verizon Wireless Company Information

    Company Name:
    Verizon Wireless
    Website:
    www.verizonwireless.com