Verizon Wireless Reviews

I hope this helps others who are customers of Spectrum or considering being customers… I have been with Spectrum for over seven years as an Internet customer only. Straight internet - that’s it. I have a phone, a laptop, and a smart tv. That’s it. My monthly bill started at approximately $45. In the last two years, this same service has risen steadily, with no changes on my part. Paid my bill each month on time. Never complained when service went out as I knew they were working on it.

A huge thank you to ** and ** from the Verizon store at 15431 Beck in Northville, Michigan. These guys are fantastic and were there from start to finish helping my family of six. From start to finish they answered all of our questions and put us into the best plans and phones for our family. We all know sometimes technology can be a little overwhelming at times but both ** and ** showed incredible patience and kindness with us and it didn't go unnoticed. These guys are great at what they do and if anyone has any questions or concerns with their current phone plans or phones I highly recommend them both. We're enjoying our new phones and couldn't be happier with the service that you both provided. Well done guys!

Jarred has been my Verizon representative for more than a year and a half for a franchisee in Lacey, Washington, and I felt it was necessary at this time to give some recognition for the service he has given me during this time frame. Jarred is exemplary delivering straight talk, filled with helpful facts about the products that line the Verizon counters, and he knows what accessories would be great with them. Jarred doesn’t really sell, like a sales job, instead he is more a collaborative styled expert that shares the benefits of getting a particular device. He is like an insider, giving you an advantage. He has inside skills that show competence, measured delivery, patience and an understanding demeanor that I think, makes me comfortable with the Verizon service.

I recently had the pleasure of speaking with Verizon Wireless Executive Relations Representative Gilberto and was thoroughly impressed with his professionalism and perfect communication skills. From the moment I reached out for assistance, Gilberto was customer-oriented and focused on meeting my needs. First and foremost, Gilberto's communication skills were exceptional. He could clearly and concisely explain complex information and policies in a way that was easy for me to understand. He was also an active listener, taking the time to understand my concerns and address them promptly. In addition to his excellent communication skills, I was also impressed by Gilberto's professionalism. He was courteous, and respectful, and maintained a calm and composed demeanor throughout our conversation. He truly embodies the qualities of a professional representative and made me feel valued as a customer.

I have used many cellular providers over the years. Going back to 1995. I settled on Verizon almost 7 years ago and I'm quite happy with their service. Even before I was on a plan with unlimited premium data, Verizon was letting me use huge amounts and they never once slowed down my speeds. The plan that I have now includes all kinds of great perks (Disney, Hulu, ESPN etc) . I especially love the worldwide roaming. I live in Tennessee and sometimes Google Maps will tell me to take some dirt road to get where I want to go and every single time, I stay connected to Verizon's network.

They don't allow in store return of wireless, they will tell you they will mail you shipping box and label after a long month they charge me $300 for not returning, I tried returning it in their own store they told me they don't do that, every other network take their router back at there store. I think they are broke and looking for ways to scam customer same thing happened to my two neighbors.

I have been with Verizon over 15 years but no more. They used to have the best coverage and good customer service with American representatives. They have jacked up my rates, lied to my face at their stores, and calls to customer service now goes to overseas call centers. They are now a terrible provider. I called to lower my rates for 3 devices and they went up. Avoid at all costs.

My brother passed away and during his passing, someone was with him, stole his phone. I finally, after going through hl to get to the fraud department, either my phone went out or they disconnected. This person should have known how difficult it was just for me to get to her, went through the whole story then click. I can't mentally call back. She did let me know that my brother's number was changed, and I informed her that it was theft during his passing. Since Seattle PD told me they are too busy and understaffed to pursue the fraud (during the passing of my brother), they would not pursue as I had no transactions. I do now, but I needed the phone transactions and information. I am very upset.

We were enticed by a special promotional deal and switched over to Verizon two years ago. Over the past two years, we have had dozens of issue with the company. Verizon frequently switched us over to more expensive plans without our consent. They also added features (features we have no use for) and charged us for them every now and then, without us even being told about them, let alone agreeing to them. When I speak to their customer representatives, who are actually often pleasant, they would tell me that they couldn't reverse the bogus charges in real-time, but would issue a refund during the next billing cycle. Such refunds often would not come until I call them back and re-request in the following billing cycle.

I purchased my first contract cellphone and plan from Verizon at least 8 years ago and was with them for 12 years. Moved out of state so switched cell provider to Xfinity. Was with for about 6 years. Decided to move back to Minnesota. To make sure I had service switched to Verizon. It's not the same company it was when I first signed up with them. It took at least 4 tries to get the cellphone I purchased on Amazon to work. Verizon representative kept saying the sim card was locked. I later found out it wasn't. Signed up for a $45.00 monthly plan. Not only did they raise the monthly payment to $ 69.00 they are billing me two payments a month. $138.00 a month for one line is ridiculous!!! And this morning they cut off my service. As a disabled former American worker I will never do business with Verizon nor will I recommend them to anyone!!!