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Verizon Wireless
Overall Satisfaction Rating
2.39/5
  • 5 stars
    138
  • 4 stars
    165
  • 3 stars
    138
  • 2 stars
    61
  • 1 stars
    561
Based on 1,063 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Verizon Wireless

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Last updated: Feb. 18, 2018

5075 Verizon Wireless Consumer Reviews and Complaints

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Verified Reviewer
Original review: Feb. 18, 2018

On 1/31/18 I visited a Verizon store to inquire about their phone plans. My family was testing the water and considering a swap from CSpire, a plan we had had for many years. Verizon advertises they have the best coverage area, and this is why I went there. I told the salesman I wanted to price an unlimited plan for a family of four people. He explained they had a BOGO deal going until Valentine’s Day on i8 & i10 phones. He said with the BOGO deal, we could get the i10 for 284 per month, or the i8 for 264 per month. That was a little higher than our current plan, but he noticed my uniform I was wearing and said I'd get 22% off of either price because of my job. That was going to bring the price down to close to our current plan, so my wife and I decided to trade in all four i6 phones and swap plans.

Everything was great until I downloaded the Verizon app to upload my employee info for the discount. After I did this, I noticed no change in the first bill amount. Also, I noticed the first bill was charging for all four phones. So I contacted (via the chat feature on the Verizon app) a customer service person named Sam to ask about the bill. First thing I learned was for whatever reason, the BOGO deal isn’t reflected until the third bill, at which point they are supposed to credit back the first two months for the free phones. Why? I have no idea. Then it gets real interesting because Sam told me the unlimited plan doesn’t allow for the 22% employee discount? We went back and forth as I explained this was what was promised and a major reason why we swapped from CSpire to Verizon.

After Sam apologizing for me being lied to and telling me they understood my frustration, Sam finally talked to a customer service manager and was told I could go back to the store and they would be able to apply my 22% manually from the store. I went back, the sales guy still insisting I should get a discount, did a few things on my phone and said it’s set up.

A couple days went by, still no change in the bill, went back to the store, and was told it might take a few more days to show up. Waited about four days, no change so I contact three more people in customer service. The gist of the conversation with all three was “we are so sorry you were mislead, but we are not going to honor the discount”... then to rub just a little more salt in the wound, the original 284 per month (before the discount I was promised), was now a little over 300 per month. It turns out the true BOGO was for i8 phones only, although we were told it was for all iPhones and quoted prices for both the i8 & i10 Phone plans.

On the i10, the two phones that were supposed to be totally free (we got 4, 2 were supposed to be free), we still have to pay a service fee of roughly 15 per month. So basically, the phones are 42 per month on the ones we pay for, and the “free” phones are costing us 15 per month! Customer service said had we gone with the i8, we could have gotten them completely free, but not so on the i10. This isn’t what the sales guy said! Then I was told about some edging program where my remaining phone payments would be forgiven after one year if I wanted to edge up or down to a different phone.

However, since then, I’ve read many reviews where that is also misleading and not true. People are saying when they tried to edge, they were told they’d have to pay off their current phone first. My advice, whatever price you’re quoted by the salesperson, make them write that down and sign their name and date it... The whole attitude from customer service is they don’t really care if you were misrepresented, they are not going to help you make it right.

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Verified Reviewer
Original review: Feb. 16, 2018

I have been a customer of Verizon since 2002. Last summer my flip phone finally stopped working. I went into the Verizon store. They couldn’t fix it so I purchased a Verizon prepaid phone. To my surprise I was charged $181 on my credit card. Figuring this was a mistake I called customer service. What a nightmare! Spent over an hour this first time being put on hold only to be put back in the seemingly endless loop. I was repeatedly given to a new person having to start over each time saying there was a billing mistake. Tried again the next day, only to have the same experience. No one was helpful and was very rude! All anyone could tell me was I owed the money. They could not provide any evidence that I did owe this money. The supervisor I talked to kept wanted me to say that I was not going to pay.

I won the dispute with my credit card company which they charged again and won that second dispute. It was sent to a collection agency and won that dispute. Now it has gone to a second collection agency and still waiting to hear back from them. They also lowered my credit score so I filed a dispute with TransUnion. Apparently all Verizon has to say is this person owes us money and that’s proof enough. Have now filed a second dispute with them. After reading a bunch of these reviews it must be Verizon's new way of doing business and has become common practice.

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Verified Reviewer
Original review: Feb. 15, 2018

I think Verizon is still a company stuck to their routine of 100 years ago! Their poor customer service made me so frustrated and nervousness! Every time I spent more than 1 hr to solve a simple issue with their agent and again nothing is solved! Immediately after finishing my current payments with them, I will move to another company! They don’t have any respect for the time of their customers!

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Verified Reviewer
Original review: Feb. 14, 2018

I had been a long time customer. My work issued me a company phone so after 2 years of having 2 phones I decided to cancel service. I did so online. When I received another bill after cancelation I assumed it was for my last month and paid it. When I received a 2nd bill after cancellation I called in to complain and paid yet another month. No surprise they billed me for a 3rd month. I refused to pay this one. I have emailed and placed more than one, hour long phone call and still can't get this sorted out. Instead of working with me (I have documentation of everything mind you) they try to bully me by threatening to send my account to collections. They won't budge.

2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Feb. 14, 2018

I have had issues with Verizon from drafting two payments to drafting when not authorized. Someone just last week got into my Verizon online account and changed the Account Manager, my password, PIN and security question. Per one of their customer service reps for peace of mind I contacted the bank the next morning and let them know what was going on and that Verizon is not authorized to draft this month's payment until Friday, the 16th. They tried to this morning. The customer service rep that I talked to this morning was not very nice. I have an confirmation email from the 8th when I set up my payment for the 16th. This account will be paid in full in April. This very dissatisfied customer will be changing carriers.

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Verified Reviewer
Original review: Feb. 14, 2018

As many of you know customer service and quality services and products is what we seek in our busy family and working lives. Issues happen with our merchants and vendors. How it gets resolved is paramount. In my experience for instance with ATT I had a FCC complaint. It was resolved and they exceeded my expectations. However with Verizon it’s a disaster. I am baffled how the FCC allows Verizon to engage in questionable practices. Sending an email for auto renew of a previous year's sports package and refusing to credit me when I never used or asked for the services is...criminal. Customer service at Verizon doesn’t exist. A fact. Why don’t they service Puerto Rico? AT&T does.

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Verified Reviewer
Original review: Feb. 13, 2018

Every month they charge me double the bill, I don’t understand how they would get to this amount. Last month they turned off the phones because I missed an agreement by one day, so I paid them and they charged for both phone and a tablet 20.00 each, so that was an extra 60.00 dollars. Every month they are telling me I owe this much money, I need for someone to please help me. I'm handicapped, so I live on a certain amount of money, and get paid on the 4th week of the month, so they wrote me and said, “You owe us 200.00. If we don’t receive the money then on the 26th you owe us 400.00 and something, plus we will turn you off.” There is a big mistake and I need help for the person to find the mistake.

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Verified Reviewer Verified Buyer
Original review: Feb. 13, 2018

I am so discouraged with Verizon, I switched from postpaid to prepaid because my bill was forever changing. I had to deal with them monthly and this became a "pain in the **". I am due a refund of $109 plus change, I am getting the runaround and guess what? When you call you get an "automated" message and you can't get anywhere because there is absolutely no way to get what you need according to their menu? I have called several numbers and I am so frustrated, finally have a "human" who is processing a "ticket" for my refund. Had I not been on top of this I would have been out $109 plus change which I can't afford.

With the prepaid plan, you are now dealing with "foreigners". If you are lucky to get online then you might get somewhere? They are so busy both online and phone and I really wish I could communicate how "frustrated" I am. Unfortunately, AT&T is not any better and their service where I live is bad, to say the least. The folks you speak with try helping, I don't blame them, I blame the corporation VERIZON for the inequities. Sad how we have arrived at this nonsense, having to farm out to foreign countries to save a $.

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3 people found this review helpful
Verified Reviewer
Original review: Feb. 13, 2018

After 2 hours on the phone with a Verizon "customer service" person and not having the original problem resolved, I walked into my work office, mentioned that I was on the phone with "Verizon Customer Service" and every person in my office laughed, rolled their eyes, commented, or shared a similar story. Not only do they train their CS people to sell-you-up, instead of solving your problem, they are also an "INHUMAN" company. Meaning "not" human.

Despite the amount of $$$ Verizon makes off all of us, it "automates" its services, removing jobs and benefits for people who could use them to support themselves and their family members. You do everything via an app (which wants almost everything from you, except your blood) or spend your free time online working out the trouble you're having for something you're paying for. Why people do not push back on this I do not know. Verizon is ALWAYS changing its products. I don't work there. Do you? I was told that I had an unlimited plan a few years back. I did this so I wouldn't incur additional charges, and go thru all the BS mentioned above. But it happened. I've had their service for 15 years. Now I'm looking around for something else.

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5 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Feb. 11, 2018

First, like many consumers, I'd signed up for their rewards program and just about the time I had enough points to redeem for anything, they take them away and expire them and change their rewards system - again. Now, it's called Verizon Up. That's not the main reason for my complaints, though. Next, the reception stinks. I use my cell phone for both personal and business use and the reception is constantly dropping calls. When I contacted them about this issue, I was advised that I could make a complaint each month to get a "$5.00 inconvenience credit," for said dropped calls but no more than that.

They also offered me a $75 credit toward THE PURCHASE of a $150 "range extender" (which they should have provided at no cost if they want to keep you as a customer). However, I'm fairly confident that one NEEDS SIGNAL IN THE FIRST PLACE in order to even extend any "range" at all. The dropped call issue is particularly annoying since I conduct counseling sessions via phone and many of my patients are international.

THEN THERE'S THE BLACK FRIDAY SCAM. Apparently the 2017 "free phone" scam of 2017 was just as bad, however I'm writing about my 2016 experience that has STILL NOT BEEN RESOLVED as of February 2017. During the Black Friday 2016 offer, you could choose certain phones at $10/per month meaning you'd pay $10 per month with the $18 monthly discount on the original $28 per month payment price. I did not do this online, rather, I called Verizon directly and had a sales associate walk me through this process. This "deal" did not require a trade in. It was simply supposed to be an $18 credit on the bill each month for 24 months until said device was paid off. I chose the Samsung Galaxy S7, as the S8 wasn't included in this promotion...

I was told by the rep that my plan would also change to the New Verizon Unlimited Plan (fine) and that for the 1st 3 months, I'd pay regular price but after the 3rd billing cycle, those credits would appear on my bill - they never did. When I inquired, I was told every possible lie from "the last rep you spoke with accidentally canceled and declined that promotion for you," to "it wasn't $10 per month, it was supposed to be a discount of $10." Both responses and all the other "LET ME GET OUT OF THIS AND OFF THIS CALL WITH YOU ASAP" RESPONSE HAS BEEN INCORRECT.

I even screen-shot the 2016 promotion and showed them. I've gotten apology, I've been put on hold more than an hour per each call I make to inquire, I've been told everything under the sun EXCEPT FOR the actual truth: Someone made a mistake and billed me full price. What I want is the device to show as paid off and the credit for over-payment. Or, I'd like the entire credit for over-payment I've made which should be $392.00 total as of 2/11/2018.

This is basic math. It isn't that hard. I've paid $392.00 for a device that was supposed to cost $240. The device should show paid in full with an additional $152.00 credit in addition. And, my bill should decrease by $28.00 per month. Again, this is not difficult math. But no matter what rep I speak with, they cannot seem to add or subtract. As soon as this issue is resolved...I don't have high hopes since I've been at it for 14 months now...I plan on changing to a different carrier. I had AT&T before and they weren't bad. My kid has Sprint and she's pretty pleased. I'm leaning toward Sprint.

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2 people found this review helpful
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Verified Reviewer
Original review: Feb. 11, 2018

I spent 40 minutes on hold to be told I was outside of business hours... What a waste of time and no compassion. I’ve been a customer with them for 4 years and am regretting, due to their customer service. They changed the payment date on me by three days. It’s always been the 10th but was switched to the 7th I guess.

6 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Feb. 11, 2018

I'm on hold now. I absolutely hate the overly polite scripted, offshore, customer service. If you ** are going to charge me for premium service, you need to deliver premium service. And... I was just disconnected. Have any of the Verizon executives ever had to experience customer service like a customer does? Or do you just put a lackey on the task? Screw you Verizon.

2 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Feb. 10, 2018

Verizon's customer service is literally the worst that I've have ever encountered! I've been on hold for 35 minutes and I can hear the guy typing away on his keyboard. I asked to place a simple phone order because they don't allow online orders. The customer service representatives are so rude and so unfriendly! I am at my wit's end!!! I want to punch someone. Ughhh!!!

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Verified Reviewer
Original review: Feb. 10, 2018

I have way too many complaints about Verizon to even type them. I will just go with the latest. My dad was on our family plan, he passed away in Sept 2017. We called in October to have his line removed. It is now Feb 2018, and they were still charging us. They were told at least twice, once in October and a time after that. It's hard enough dealing with a family members death let alone these people can't do their job and remove his phone. Besides, they are just crazy with their charges and fees. I am paying off my phone and going elsewhere.

3 people found this review helpful
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Verified Reviewer
Original review: Feb. 10, 2018

I was with Alltel until they were bought out by Verizon. Well over 25 years in total. I have been charged all kinds of fees over 263.00 and told me they will only $90.00. Worst customer service. Then I am on the phone with a Brittany and there are no managers for me to speak with. Will be up to 2 days before I get a return call but they are willing to attach additional fees!!! Are you kidding me.

2 people found this review helpful
Verified Reviewer
Original review: Feb. 9, 2018

We had been with Verizon for 8 or so years. They recently sent letters stating service would discontinue service, in certain areas of the city we live in. We never received a letter but the service shortly after got worse. It was a nightmare to get a call in or out. I called Verizon they said we could leave after a month of trying to get the service to work at our house. After returning the phone I was told I had a $401 credit that they would refund me in 10 days. I had not heard from them so I called today & was on the phone for over an hour. Today, they tell me that the other representative misspoke and that I owe $384. And wanted me to pay for the phones I was told I could return with no cost to us.

They then proceeded to tell me they will credit me for the phones but I still owe the money. So we had to return phones that we still owed a small amount on, they kept the sales tax that we paid for a product we are unable to keep or use. So legally we never purchased them, and they can resale. It is very disappointing to have a company treat you that way when you were loyal for 8 or 9 years. Never had a phone turned off and never disconnected. I use to say I was sad to leave Verizon but not anymore.

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4 people found this review helpful
Verified Reviewer
Original review: Feb. 7, 2018

I have been a Verizon Wireless customer since they bought out ALLTEL (Which was 10x better than Verizon.) My monthly bill with Verizon is about $410.00 a month. It is progressively getting worse. Bills keep getting higher and customer service is going right out the door. They don't care about anything other than lining their pockets with more of our money. Funny how Verizon is always increasing their cost of their services and yet everyone else is lowering theirs. I know in my area Verizon is the most expensive carrier and it seems that their service is getting worse. Drops calls all the time, all lines are busy, or the newest thing that started this rant is now you have to pay for the Cloud.

Oh and by the way your insurance is also going up too. Not that when you use it you're not already paying a big deductible but you not even getting a new phone. You're getting someone else's broken phone that they say they fix but they very rarely are fixed. Then you deal with the independent agents that just so you know they aren't affiliated with Verizon and whatever they do corporate Verizon can't fix because they aren't Verizon. They work for TCC. Which will scam you in any way that they can like they did to my parents. That cost me a ton of money and a bunch of new contracts that I now am bound to. Just want to give anyone looking at moving to a new carrier I would look somewhere else. I know that I am looking somewhere else for a better company. I mean even their spokesman went somewhere else. Says a lot if you ask me.

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13 people found this review helpful
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Verified Reviewer
Original review: Feb. 7, 2018

I have been living an ongoing nightmare with Verizon for three months. The iPhone 6 s Plus I purchased from them became defective after 10 months. I notified them and they replaced the phone along with a box to send back the defective phone to them. I went directly to UPS and sent that phone back the day the new one became active. That was 10/31/2017. Within a week they started sending me texts saying to send back the old phone. Then I started getting texts and emails from them frequently demanding I send back the phone... then they started saying that I owed them $658.62. It is too much to try to detail every stressful and infuriating interaction with this company in the past three months.

Every time I try to call them to talk to them... which is not easy as they try to keep you caught up in the automated loop, And then there is never any one person that takes responsibility to handle the problem, so I have to start from the beginning and tell them every detail which they should have, and finally find, in their own records. But so many people have been involved it seems to be hard for any one of them to deal with it. I must say that all the people I have dealt with in customer service have been great and immediately understand my dilemma and genuinely apologize for what their company is putting me through, but ultimately there is nothing they can do either. The monster is too big. My total time spent on this could easily amount to 15 or 20 hours or more.

Today is 2/7/2018. I have been just paying the service due on my account waiting for them to get this straightened out. Through UPS tracking it was documented that the phone was delivered to their warehouse in Texas. Yet they have been putting me through this ordeal because THEY cannot find the phone that UPS left with them. And so they continually harass, threaten and intimidate me and hold me responsible for their problem.

Now they are starting to charge me with $10 monthly late fees for this drummed up illegitimate charge. I have done business with this company for many years but I cannot wait for the day at the end of this year that I can stop doing business with them. I seriously caution you. If ever any problem comes up, even though it is their error, they are merciless and they are a monster so big that anyone that gets stuck in a situation like mine has absolutely no power to be treated fairly and respectfully.

This company is so big now they do not have a clue what they are doing, they are a monster with many arms and hands and not any one hand knows what the others do. Obviously they have no adequate communications channel and nobody is in charge. But that is no excuse. I have given them all they need to quit harassing me and take care of their own problems and treat me respectfully. I have always worked very hard to keep my credit in good standing and it is very important to me. They threaten me with turning me over to collections. Talk about extortion.

Can you imagine? Just being a customer who always pays on time and lives up to your own responsibilities and all of a sudden having a company like this insisting, in spite of all documentation to the contrary, that you owe them $650? Pure extortion and you are helpless. And yet I am a survivor and a warrior and will not give up this fight. I keep serious track of my business. Receipts and documentations. Yet I have often thought of the many people that are not able to stay on top of something like this and are powerless to help themselves. How many have been seriously damaged financially by this sort of unethical business behavior? I would like to hire an attorney and sue them for harassment, attempt to extort, and pain and suffering. SERIOUSLY. And I may just do that.

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10 people found this review helpful
Verified Reviewer
Original review: Feb. 6, 2018

Many years ago I switched from being a long time contract consumer to a prepaid cell phone user! At that time Verizon Wireless told me that if I needed to change the phone I could transfer any leftover money on my account which is a lot to a new phone! Now I must pay 5 dollars a month to keep it in service and it is not allowed to be deducted from my existing 100 dollar balance. If I try to buy a new phone or switch to a new carrier they will take all my money! This seems illegal! Does anyone have any suggestions?

2 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Feb. 5, 2018

I have been with Verizon since 2002 and at this point I have 4 lines and 2 gizmos with them. October 1st 2017 they switched me to unlimited plan and that's when my nightmare started. My next bill came over $600, I called and only because I had in writing through the chat when the plan was switched all the details about what was included. That is the reason I was able to get the credits which they never fully refunded. Since then I have made many calls where I spent hours on the phone and it was just a waste of time. Spoke with Eric **, later with couple of others, then Latish was awful and very rude, at the end Mike supervisor that kept making threats that he will terminate the call if I don't stop telling him that his employees made a mistake. I have a proof in writing for every change that was made and mistake they made. Even with all that they refused to remove fees and charges that should never be there.

After 16 years of being a loyal customer and never ever had a late payment they choose not to help me and I will move to different carrier now. Verizon has grown so much and they might accomplished biggest network and they hold #1 spot for that but also they hold #1 spot for WORST CUSTOMER SERVICE. I am so disappointed that because of some $150 dollars of fees they charged due to their mistakes they are willing to lose a customer of 16 years. Mike the supervisor pretty much said ** You and does not care to provide any customer service far away from helping the customers. I will have my entire family switch and with me gone I will switch about 14 others right away. STAY AWAY FROM VERIZON.

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12 people found this review helpful
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Verified Reviewer
Original review: Feb. 3, 2018

I switched 5 phones to Verizon. I went into the store, had them look at the phones and they assured me that I could use the two iPhones as long as I got them unlocked from AT&T. Well, they couldn't use them. The iPhone 7 was less than six months old. I was also told on 1/23 that I would get $150 in visa cards for each phone I transferred as long as I signed up for Verizon by January 31. When I returned on January 30th, I was told that Verizon ended the VISA promotion early and they can do that. The $750 which would have help pay for half the payoff from AT&T. I got no visa cards, and had to buy two brand new iPhones in addition to the other three phones.

9 people found this review helpful
Verified Reviewer
Original review: Feb. 2, 2018

I have been with Verizon since 1992. I recently attempted to update my phone and the only deals they had were for new customers or existing customers to add a line. Whatever happened to taking care of your loyal customers?

9 people found this review helpful
Verified Reviewer
Original review: Feb. 2, 2018

Just complaining about the fact that they charge obscenely high rates! You can get a less expensive phone plan from T-Mobile or Sprint. I was paying over $125 per month and now am paying $50 UNLIMITED everything with another carrier. Verizon is going to price themselves out of business.

14 people found this review helpful
Verified Reviewer
Original review: Jan. 31, 2018

Verizon erased my voicemail box without my consent. I had been saving a voicemail from my father who passed away in 2009. For nine years the voicemail remained in my inbox through several phone (not phone number) changes and I have never had a problem. Whenever I was feeling down I would go into my inbox and see that it was there and I would feel better. Yesterday without warning my entire voicemail box was erased and all that remained were current voicemails. When I called this global company, they had no retrieval process or backup plan in place for things like this. Although empathetic, there was nothing they could do. This is unacceptable and disappointing from such a well-known, large company that I have been loyal to since 2007. If I wasn’t locked into a two-year plan I would not use this company anymore.

10 people found this review helpful
Verified Reviewer
Original review: Jan. 31, 2018

Every day I hear more about how bad Verizon is, with billing, data, 2yr contract, customer service and so called insurance they offer. I am no longer with Verizon and will give two reason why though I could give 10 reason. I got service for my son with insurance offered through Verizon (had logo and company name all over insurance papers) for 389.00. 1 month later he was on baseball travel team in Las Vegas and his phone got broke. When I tried to get a new one Verizon told me they had no insurance, that it was third party and needed to contact that insurance co. Nowhere in the paperwork did it say I had 400.00 deductible if something happened to phone and needed to replace it. (phone only cost 300?) So they got me for $389 + they tried to get $400 more for deductible? $789? Does this even make sense? Does Verizon think everyone is that stupid? (total scam) and people fall for it every day. Wow legally stealing from their customers.

2nd reason so I told Verizon if they would not replace phone I want to close the account. Early termination (2 yr contract) had a 1 yr to go, my son went on another plan I paid on his contract for the rest of the year though it was not being used no phone even linked to the number. Had 1 line on plan paying $89 a month with no features. Asked them to reduce monthly price. Told me no. I had 7 months on my plan and told them either they reduce monthly or I cancel. Would not even work with me after 6yrs of being with them, told me early termination fee will apply and turned me into collections.

Remember I paid them $480 for my son’s phone line that was not even being used. I am writing this to warn all good people who want a phone, do not go with Verizon. They do not care at all about their customers. Wish there were more people being done wrong by Verizon, just a shame companies get away with legally stealing from the people that make the companies successful.

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11 people found this review helpful
Verified Reviewer
Original review: Jan. 30, 2018

Verizon has been my carrier TWICE, this second time for a few years, and now I remember why I cancelled the first time. All carriers are highway robbery, but Verizon is ridiculously over-priced!! Yeah, the plan rates sound good up front, until you throw in all of the activation fees, taxes, adjustment fees made mid-cycle, etc. There are always fees somewhere that they can charge. A customer service rep told me I wasn't locked in, but that I still owed on my phone. Unless I became wealthy overnight, and pay off their high priced phone overnight (that broke totally after one drop with a protector on it), that sounds pretty locked in to me. My recommendation is go with a prepaid cell phone, or a type of phone through another provider. I work retail and have been learning more and more about these at my store. I am looking into this asap and will be cancelling my service with Verizon at the soonest moment I can.

5 people found this review helpful
Verified Reviewer
Original review: Jan. 30, 2018

My wife and I were basically lied to by Verizon agents. We spent about two hours to get our service transferred from AT&T to Verizon. The sales agent assured us that we won't pay more than $40 per line plus taxes and fees. He assured us there won't be any more fees. He assured us that we will get a 15 percent veteran discount in two months. He assured that we'll have the $40 per line deal. Two months later. We are being charged a $100 one time fee, charged for a $65 per line service, and the promise of 15 percent discount turned into a promise of $15 discount. Verizon also charged us for a fee for not having auto pay when the salesman assured us there was no such fee.

Additionally, the salesman assured us to ignore the high estimates Verizon sends when we were signing. We called the second month to inquire about the high bill. The rep told us that we don't have to pay the entire bill and next month it will be normal. We only paid what the rep suggested. This month's bill was more than $300 higher to what we were supposed to pay. The rep we called yesterday said that we won't get reimbursed for the money they're trying to pilfer from us. I really doubt that the top people in the company are unaware of these fraudulent activities.

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10 people found this review helpful
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Verified Reviewer
Original review: Jan. 29, 2018

I switched over from AT&T because I was promised one price and then charged another. A big company like that and they can't stand by their promises. What a shame. I can't begin to tell you how disappointed I am with them. I heard such good things about Verizon and it was all a lie. Of course I can't get the price I was promised because the big company always wins. So now I got to get screwed because of their mess up. Think twice or three times before you switch over and it don't matter if the conversation is being recorded, that's for their convenience. Not all that glitters is gold. LIARS!!!

7 people found this review helpful
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Verified Reviewer
Original review: Jan. 29, 2018

Several years ago Verizon had the best customer service in the world. We recommended them to everyone we knew. Now they've turned into a group of people who no longer care about their customers. The almighty dollar comes first to VERIZON WIRELESS, not the customer. We've gone through so much frustration the past few months dealing with the problems caused by this company.

VERIZON WIRELESS bought Yahoo in January 2017. In December 2017 all of our Yahoo emails had been deleted. We did everything we could to get them back, a trip to hell and back is what it was. What help did we get from Verizon? Several reps told us the same thing. "We're not responsible for that. Yahoo is." "But Verizon owns Yahoo. So you are responsible. Please help us get those emails back." "No. Verizon is not responsible. We cannot help you."

And beware of the "Authorized Verizon Stores" who are not really a part of Verizon. They are crooks who are being allowed to rip people off and Verizon claims they cannot do anything about it. These are privately owned businesses who use Verizon Wireless signs to lure people into their stores. And Verizon doesn't care what happens to these unsuspecting victims. It's all about MONEY as far as Verizon is concerned. Quite a few of our friends and family have already switched from Verizon to Sprint and are very happy with their service. We're going to make the change, too.

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6 people found this review helpful
Verified Reviewer
Original review: Jan. 28, 2018

I switched from T-Mobile to Verizon a year ago and I have had nothing but problems with them. They have charged my account with miscellaneous charges that I didn't ask for. They took $435.00 directly out of my bank account without my authorization for a phone that I had "already" sent back. Their customer service representatives consistently did "not" follow through with what they said they would do. For example, sending a box to return my phone, crediting my account, notating my account, transferring funds back to my Visa card, calling me back. "Several" times I called in and held the phone for 10 to 15 minutes only to get a representative who would either hang up or drop the call. Also, it is difficult to actually get a customer service rep. You are unable to bypass a very irritating automated system that is a quite "lengthy" waste of time.

I have pages upon pages of calls to Verizon for all of the inconvenience I have been through and not once have I been offered a credit or an apology from management. You would think they would hold their customers in the highest regard, but they DON'T. The ONLY thing Verizon cares about is filling their pockets with the almighty $$$! Shame on you, Verizon! I hope you go out of business and are run over by your TOP NOT COMPETITORS!!! They BY FAR surpass you in customer service, quality, and price! ;-)

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5 people found this review helpful

Verizon Home Phone Service expert review by ConsumerAffairs

Verizon Wireless is a subsidiary of Verizon Communications, which formed in 2000 when Bell Atlantic and GTE merged. Verizon Communications is a publically-traded company with headquarters in Basking Ridge, N.J. It offers cellular phone service through contract plans and unlimited prepaid plans for smartphones and basic phones.

  • Features: Verizon’s prepaid plans come with many free features, including caller ID, call waiting, call forward, data alerts and three-way calling. Compatible phones also include voice mail, visual voicemail and mobile hotspot connectivity for free.

  • Switch to monthly: Customers can use any phone purchased from Verizon for a prepaid plan if they decide to sign up for a monthly plan. This feature may appeal to those who need temporary service and may wish to return to a monthly, contract plan in the future.

  • Canada and Mexico: All of Verizon’s prepaid plans for smartphones include unlimited text messages to mobile phones in Mexico and Canada. Customers can choose to add on minutes to place voice calls to Mexico and Canada or place international calls with a per-minute surcharge.

  • Payment options: Customers can pay for service online or from their phone. They can also set up autopay so that their phones remain active. Although customers cannot simply make a payment in a Verizon store, they can purchase a refill card from a Verizon store and use that to refill their phone online.

  • Next-day shipping: Customers who order a phone from Verizon to use with a prepaid plan receive free next-day shipping.

  • Best for: Verizon is best for temporary users, business owners and budget-conscious customers.

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The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Verizon Wireless Company Information

Company Name:
Verizon Home Phone Service
Year Founded:
2000
Address:
1 Verizon Way
City:
Basking Ridge
State/Province:
NJ
Postal Code:
07920
Country:
United States
Phone:
(800) 837-4966
Website:
www.verizon.com

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