Verizon Wireless Reviews

I am writing a quick customer service review in reference to a staff member at the Verizon store at 14031 Hubble Drive Jacksonville, Fl. 32218. Her name is **. I brought my mother in to switch to Verizon from another network company. My mother is relatively blind and is confused with all new technology. Mindy was extremely patient, kind, knowledgeable, and professional. She explained everything in simple terms that my mother understood, and anything that was not understood at first, Mindy took the time to explain again, even a different way if that was required. She showed excellent customer service towards my mother, and even joked around with her on different issues, allowing my mother to feel comfortable with her. She stayed the entire lengthy process, and assisted my mother (and my aunt who came along as well), in obtaining the required transfer information from the previous carrier.

On November 3, 2025, I reviewed my Verizon automatic billing and discovered that my November bill had increased from $119.89 to $190.44. I printed out the billing and observed that my Veterans' discount of $35.00 had been removed and certain administrative fees had been increased, albeit minimally. But the increase in billing was a surprise and seemed capricious.

I’m a personal assistant for Ms ** who is an 89 year old senior but very savvy for age and needed a phone upgrade. She was reluctant to upgrade and learn how to maneuver a new phone at her age and was comfortable with her outdated phone. Ms. ** needed more storage to move forward and deleting apps etc. would not fully help her case. Upon entering your store in Kernersville NC, we were greeted by Zane. He was very professional, friendly and took a caring and understanding approach to assisting Ms. **. He thoroughly explained everything to make her feel not pressured and assured her that the bill wouldn’t be impacted with the upgrade. He even went to her car after the business was done and connected her new phone to the Bluetooth.

I try not to go to Verizon often, as I am not technology savvy. I'm in the middle of a bunch of stuff and neither of my phones were working. I am getting ready to have major surgery, plus I've got a contract on my house, so I only had 20 minutes until my next appointment. When I signed in, there were 5 people in front of me. Paul was roaming the store, checking on everyone. I told him that both phones were not working, I have a lot going on, and I had 20 minutes, or I'd come back after my appointment. He helped me right away, fixed both phones, and I was out the door and made my appointment on time!!! What a relief! Kudos to Paul at the Mount Peasant, SC location! He deserves a raise!

This place and the people who work here are fantastic. I needed assistance with something, and they patiently waited for an hour as I tried to reach out to the core department for support. Kendrick has made Verizon's customer service in Riverton unparalleled. No matter what, you stuck with me until, and I quote you, "I'll stay with you until you are serviced and the problem is resolved." I also thought the floor manager was really kind and accommodating.

Absolutely the worst customer service I’ve experienced on any level with any business. INCOMPETENT, INEFFICIENT and UNPRODUCTIVE. They can’t even set my phone - and seem helpless on the phone with their support team.

I can't even give Verizon a one star review. Hard to believe that they are still in business. Customer service is zero. I will NEVER go back. Verizon Wireless at Smokey Point. They even want the review to be more detailed!! Unbelievable POOR customer service.

I have been a customer of Verizon for five years. They have messed with the prices, sold me phones, guaranteed prices, and change them. It says the correct price and then a few days later it says it’s a lot more money. I've been yelled at and called a liar by their American staff. That’s how you treat five-year customers.

I rarely write reviews but I feel compelled to do so. ** from Verizon store at 4111 Coors Blvd, ABQ, NM, greeted us at the door with a smile and was professional throughout the appointment. I was a bit clueless as to what the differences were with the iphone 17, 17 pro and the17 pro max. She explained the things in Layman's terms, and at no point did I feel pressured to buy the more expensive iphone. I decided on 17 pro max and I love the phone. ** called the next to to follow up. I would not hesitate to refer friends and family or anybody else in the market for a phone to **.

Verizon is so crooked that they will not let you record them, but at the beginning of each call they say that they are recording you. They owe me $1200.00. I got tired of waiting for my credits and cancelled my service. Then they say I owed them for not finishing out my “contract”. I was a customer for 33 years and was never late on any payments. Verizon then reported me to the credit bureau to ruin my PERFECT credit score. No one gets great credit by not paying their bills. I refuse however to pay crooks. Then they get creditors to harass you that also will not let you record them.