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Verizon Wireless Reviews

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About Verizon Wireless

Verizon sells phones and phone plans across the United States. With stores and cell towers in every state, Verizon’s widespread reach allows customers to call, text or use data almost anywhere. Verizon customers can buy products from Apple, Samsung, Google and other phone manufacturers. The company also offers discounts for military members and first responders.

Pros
  • 5G available in some areas
  • Discounts on multiple lines
  • Mix & match unlimited plans
  • Parental control app
Cons
  • Prices are higher for fewer lines
  • 5G not available in all areas

Featured Reviews

Delmont, PA
Verified purchase
The manager David, at the Delmont PA - Verizon Wireless store, is awesome. I had an issue and he went above and beyond to resolve my problem… I have never had a service provided b...

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New Franklin, MO
Verified purchase
I get excellent coverage here where others with other companies are not so fortunate. Prices are competitive and the selection of phones is excellent. I have had Verizon for 7 yea...

Read more

What is Verizon Unlimited?

Verizon is a cellular service provider based in the United States. Verizon Unlimited plans offer five levels of service that you can mix and match. All Unlimited plans include coverage in Mexico and Canada and have no roaming charges in the U.S. Verizon Unlimited’s five plans are:

  • Start Unlimited works on 4G and includes talk, text and data. It includes 480p video streaming.
  • Play More Unlimited includes 5G access (for compatible phones) and is suitable for music and video streaming. The plan comes with 25 GB of premium data, unlimited mobile hotspot use and HD video streaming.
  • Do More Unlimited includes premium data and has 5G access, 50 GB of mobile hotspot use and 500 GB of cloud storage.
  • Get More Unlimited works on 5G and includes HD video streaming, 75 GB of premium data and unlimited mobile hotspots with 30 GB.
  • Just Kids Unlimited can be added to any other unlimited plan. It comes with 5 GB of data, unlimited talk and text to 20 contacts, 480p video streaming, safety mode, content filters and location tracking.

All of Verizon Unlimited’s plans include a free six-month subscription to Apple Music and a one-year subscription to Disney Plus.

How does Verizon smart family work?

Verizon Smart Family is a companion app that gives you parental controls to help manage your kids’ smartphone use. You can add the service to eligible Verizon accounts, including unlimited plans. Just Kids Unlimited comes with Smart Family. You can use an app on your device to:

  • Filter content
  • Monitor and limit calls, texts and purchases
  • Monitor internet use
  • Pause internet access
  • Track another device’s location

Content filters with Smart Family let you block websites and apps by category or manually block specific sites. You can also control the filters for specific family members. For texts and calls, Smart Family lets you see and monitor incoming and outgoing activity, but you can’t read texts or listen to calls.

Smart Family also creates a graph that shows your child’s online activity and website use. You can set time restrictions and limits for purchases billed directly to your Verizon account via carrier billing.

Verizon family plan prices

Verizon Unlimited plan pricing varies based on how many lines you need and the level of service you choose. Start Unlimited for four lines is $35 per month per line. Two lines of Start Unlimited costs $60 per month per line.

Play More Unlimited and Do More Unlimited are both $45 for four lines; Get More is $55 for four lines. Add Just Kids to any unlimited line for $35. All plans incur additional taxes and fees.

Verizon Wireless FAQ

Can I use Verizon Wireless for home internet?

Verizon offers Fios home internet plans in some areas. You can also use your Verizon mobile hotspot to connect to the internet at home, but hotspot data is limited.

Is Verizon Wireless the best carrier?

Whether Verizon Wireless is the best carrier for you depends on your needs and budget. The company offers flexibility in plans, 5G coverage in some areas (with more added regularly) and reliability. Features include Disney Plus and Apple Music. Customer service is available 24/7.

Is Verizon home Internet unlimited?

Verizon Fios home internet plans come in three data speeds with no limits on usage.

Does Verizon have 24/7 customer service?

Verizon customer service is available 24/7.

Is Verizon Unlimited worth it?

For customers who are looking for a wireless provider with multiple plans and customizable family options, Verizon Wireless is definitely an option to consider. Its Just Kids Unlimited add-on makes it appealing to parents, and, with high data usage options, it’s an ideal choice for large families or avid internet users.

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Verizon Wireless Reviews

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    Page 1 Reviews 0 - 5
    Customer ServicePriceStaff

    Reviewed March 5, 2025

    This place and the people who work here are fantastic. I needed assistance with something, and they patiently waited for an hour as I tried to reach out to the core department for support. Kendrick has made Verizon's customer service in Riverton unparalleled. No matter what, you stuck with me until, and I quote you, "I'll stay with you until you are serviced and the problem is resolved." I also thought the floor manager was really kind and accommodating.

    In spite of Core's rude treatment of me, I am moving forward because of you. Going out of her way to assist me in resolving the issue, Teri from Service Support was likewise outstanding. Throughout, she accompanied me. They attempted to shield me from the treatment I received from Core. I adore you! If you really want to serve consumers and make a difference, Core, instead of ignoring me and not trying to solve the problem, you should get your act together and do what it takes to make people happy. You may need to take a problem-solving training course and people interaction directions. YOU DID NOT represent Verizon in a positive way at all.

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    Customer Service

    Reviewed Dec. 23, 2024

    I called, because I am down on my luck, because of health issues.. Stacy, at customer Is the greatest. I actually cried. They gave me one free month, everything is linked through my phone. All doctor appointments, and SSD. Everything. I couldn't ask for a better provider. Who else would do this? Verizon, has done more for me than, than this thankless country. God bless you, Verizon. Have a very Merry Christmas. Forever grateful. T. **.

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      Customer ServicePrice

      Reviewed Aug. 10, 2024

      I hope this helps others who are customers of Spectrum or considering being customers… I have been with Spectrum for over seven years as an Internet customer only. Straight internet - that’s it. I have a phone, a laptop, and a smart tv. That’s it. My monthly bill started at approximately $45. In the last two years, this same service has risen steadily, with no changes on my part. Paid my bill each month on time. Never complained when service went out as I knew they were working on it.

      My bill for the past four months has been approximately $100. I called several times to ask for a lower rate and was denied each time. A couple of times the young voice at the other end acted as if I was bothering him or her. One finally suggested I cancel my service then wait for them to call and beg me to come back at a new customer rate for one year. For the record, and I told him this, I don’t play mind games, including that one.

      Instead, I called Verizon who has been my cell phone provider for over ten years. Background: I chose Verizon way back because Verizon’s signal was so strong, on 9/11 it provided communication service inside and outside of the WTC towers on that fateful day. This allowed in part many people to say goodbye to their families or to let their families know they were okay.

      Personally, Verizon customer service thanks me in my every call to them for my military service. This means a lot to me. No matter the issue they have a solution for me. I’ve come to trust them. They removed a late charge two months in a row when I lost my job. Excellent customer care. Verizon just offered me Internet service in addition to my cell phone service for the same rate Spectrum was charging me for their internet service alone. I went with Verizon - no-brainer.

      But here’s the last kick in the teeth from Spectrum after being a loyal and good customer for over seven years. Because I was three days into the new billing cycle when I canceled them and because Spectrum DOES NOT prorate, they are charging me for a full month of service that they ARE NOT providing. They want their last $100 from me - for nothing. How about that? Their response about it? "It’s in the acceptance letter you agreed to seven years ago." So - beware everyone and learn from my experience if dealing with this unscrupulous company. Good luck or stay away is all I can say. There are better choices out there. For me, it is Verizon.

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      Customer Service

      Reviewed July 8, 2024

      A huge thank you to ** and ** from the Verizon store at 15431 Beck in Northville, Michigan. These guys are fantastic and were there from start to finish helping my family of six. From start to finish they answered all of our questions and put us into the best plans and phones for our family. We all know sometimes technology can be a little overwhelming at times but both ** and ** showed incredible patience and kindness with us and it didn't go unnoticed. These guys are great at what they do and if anyone has any questions or concerns with their current phone plans or phones I highly recommend them both. We're enjoying our new phones and couldn't be happier with the service that you both provided. Well done guys!

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      Customer ServiceStaff

      Reviewed June 6, 2024

      I worked with Matt at then Sidney Ohio Verizon store. I had been having connectivity issues for months with my phone. I spent two days with customer online service. They were no help. I walked into Verizon in Sidney Ohio and Matt helped me. Had my phone working in 5 minutes when online couldn’t help me for TWO DAYS! Matt is AWESOME! Verizon is lucky to have him. I will always go to him when I need help. Thank you Matt!!

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      Customer Service

      Reviewed May 11, 2025

      Verizon customer service is a joke. They are not knowledgeable to help in resolving customer issues and do not take accountability their errors. Let alone the supervisors will hang up on you! They do not compare to T-mobile's customer service. It's unbelievable how many bad reviews they have but after yesterday I definitely can understand why!

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      Customer ServiceSales & MarketingPrice

      Reviewed May 11, 2025

      Grifters who are doing nothing but scamming their users. Surprise price hikes, terrible customer service, spotty service. You'd be better off with literally any other phone provider. Avoid at all costs.

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      Customer Service

      Reviewed May 9, 2025

      Unfortunately I'm at the point I need to leave Verizon. The service is awesome when it's not during peak times....Try and use the Internet between 5 pm and 11pm, forget it. Tried getting resolved more times than I can count with the understanding I should also pay for their home wifi....So I guess anyone that has internet and doesn't go anywhere or need to use their phone it would be good for.... Anyone else it's completely useless.

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      Customer Service

      Reviewed May 8, 2025

      BEWARE of ZERO accountability and ZERO help with Business Customer Services. I have called over 20 times (5 times today) and recorded calls over last few months when I was told this would be taken care of and still hasn’t with no help in sight or contacts to call to help me with it. Just, "Sorry. This is best I can do from customer services, billing, corporate 212 number." They have owned by their own admission at least 6 times that it is a business account error but have no real way to fix it. This last phone after 2 hours of waiting was told to go to the local store but local store says, "Don’t know why they sent you here because we can not back date your account to assist you with the error…." Constant Goose chase and LIES.

      January 2025, I moved my T-MOBILE (super sorry I did) to Verizon Business and added just one line to my existing phone. I also added HOME internet, but canceled before 24 hours and definitely before 30 days. Never opened package, sent back with the shipping label that finally came but not till after the billing cycle to where I had to pay over $300. They were suppose to credit my account like I never had home internet line so roughly $150 for two phone lines. Every month they have charged me $257 and every month they tell me it has been taken care of.

      Last month (4-8), they said I should have over $300 credit and bill should be at $150 (like the other months). Just yesterday they robbed my account for $257. AGAIN…. I am tired of incompetence and costly mistake of moving to Verizon from TMOBILE. If I were you… I wouldn’t with VERIZON!!! I waited on hold for 1 hour and 45 minutes for the Supervisor of business customer services to come on the phone before I hung up. Have you had the same, reach out to me.

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      Customer Service

      Reviewed May 7, 2025

      This has been the worst experience I have ever had with a phone company. We have been told so many lies and it just continues. We just switched over and I regret it. I will be going back to the previous carrier. Horrible!!!

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      Verizon Wireless Company Information

      Company Name:
      Verizon Wireless
      Website:
      www.verizonwireless.com