Verizon Wireless

Verizon Wireless Reviews

About Verizon Wireless

Verizon sells phones and phone plans across the United States. With stores and cell towers in every state, Verizon’s widespread reach allows customers to call, text or use data almost anywhere. Verizon customers can buy products from Apple, Samsung, Google and other phone manufacturers. The company also offers discounts for military members and first responders.

Pros
  • 5G available in some areas
  • Discounts on multiple lines
  • Mix & match unlimited plans
  • Parental control app
Cons
  • Prices are higher for fewer lines
  • 5G not available in all areas

Featured Reviews

Delmont, PA
Verified purchase
The manager David, at the Delmont PA - Verizon Wireless store, is awesome. I had an issue and he went above and beyond to resolve my problem… I have never had a service provided b...

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New Franklin, MO
Verified purchase
I get excellent coverage here where others with other companies are not so fortunate. Prices are competitive and the selection of phones is excellent. I have had Verizon for 7 yea...

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What is Verizon Unlimited?

Verizon is a cellular service provider based in the United States. Verizon Unlimited plans offer five levels of service that you can mix and match. All Unlimited plans include coverage in Mexico and Canada and have no roaming charges in the U.S. Verizon Unlimited’s five plans are:

  • Start Unlimited works on 4G and includes talk, text and data. It includes 480p video streaming.
  • Play More Unlimited includes 5G access (for compatible phones) and is suitable for music and video streaming. The plan comes with 25 GB of premium data, unlimited mobile hotspot use and HD video streaming.
  • Do More Unlimited includes premium data and has 5G access, 50 GB of mobile hotspot use and 500 GB of cloud storage.
  • Get More Unlimited works on 5G and includes HD video streaming, 75 GB of premium data and unlimited mobile hotspots with 30 GB.
  • Just Kids Unlimited can be added to any other unlimited plan. It comes with 5 GB of data, unlimited talk and text to 20 contacts, 480p video streaming, safety mode, content filters and location tracking.

All of Verizon Unlimited’s plans include a free six-month subscription to Apple Music and a one-year subscription to Disney Plus.

How does Verizon smart family work?

Verizon Smart Family is a companion app that gives you parental controls to help manage your kids’ smartphone use. You can add the service to eligible Verizon accounts, including unlimited plans. Just Kids Unlimited comes with Smart Family. You can use an app on your device to:

  • Filter content
  • Monitor and limit calls, texts and purchases
  • Monitor internet use
  • Pause internet access
  • Track another device’s location

Content filters with Smart Family let you block websites and apps by category or manually block specific sites. You can also control the filters for specific family members. For texts and calls, Smart Family lets you see and monitor incoming and outgoing activity, but you can’t read texts or listen to calls.

Smart Family also creates a graph that shows your child’s online activity and website use. You can set time restrictions and limits for purchases billed directly to your Verizon account via carrier billing.

Verizon family plan prices

Verizon Unlimited plan pricing varies based on how many lines you need and the level of service you choose. Start Unlimited for four lines is $35 per month per line. Two lines of Start Unlimited costs $60 per month per line.

Play More Unlimited and Do More Unlimited are both $45 for four lines; Get More is $55 for four lines. Add Just Kids to any unlimited line for $35. All plans incur additional taxes and fees.

Verizon Wireless FAQ

Can I use Verizon Wireless for home internet?

Verizon offers Fios home internet plans in some areas. You can also use your Verizon mobile hotspot to connect to the internet at home, but hotspot data is limited.

Is Verizon Wireless the best carrier?

Whether Verizon Wireless is the best carrier for you depends on your needs and budget. The company offers flexibility in plans, 5G coverage in some areas (with more added regularly) and reliability. Features include Disney Plus and Apple Music. Customer service is available 24/7.

Is Verizon home Internet unlimited?

Verizon Fios home internet plans come in three data speeds with no limits on usage.

Does Verizon have 24/7 customer service?

Verizon customer service is available 24/7.

Is Verizon Unlimited worth it?

For customers who are looking for a wireless provider with multiple plans and customizable family options, Verizon Wireless is definitely an option to consider. Its Just Kids Unlimited add-on makes it appealing to parents, and, with high data usage options, it’s an ideal choice for large families or avid internet users.

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Verizon Wireless Reviews

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    Page 1 Reviews 0 - 5
    Customer ServicePrice

    Reviewed Aug. 10, 2024

    I hope this helps others who are customers of Spectrum or considering being customers… I have been with Spectrum for over seven years as an Internet customer only. Straight internet - that’s it. I have a phone, a laptop, and a smart tv. That’s it. My monthly bill started at approximately $45. In the last two years, this same service has risen steadily, with no changes on my part. Paid my bill each month on time. Never complained when service went out as I knew they were working on it.

    My bill for the past four months has been approximately $100. I called several times to ask for a lower rate and was denied each time. A couple of times the young voice at the other end acted as if I was bothering him or her. One finally suggested I cancel my service then wait for them to call and beg me to come back at a new customer rate for one year. For the record, and I told him this, I don’t play mind games, including that one.

    Instead, I called Verizon who has been my cell phone provider for over ten years. Background: I chose Verizon way back because Verizon’s signal was so strong, on 9/11 it provided communication service inside and outside of the WTC towers on that fateful day. This allowed in part many people to say goodbye to their families or to let their families know they were okay.

    Personally, Verizon customer service thanks me in my every call to them for my military service. This means a lot to me. No matter the issue they have a solution for me. I’ve come to trust them. They removed a late charge two months in a row when I lost my job. Excellent customer care. Verizon just offered me Internet service in addition to my cell phone service for the same rate Spectrum was charging me for their internet service alone. I went with Verizon - no-brainer.

    But here’s the last kick in the teeth from Spectrum after being a loyal and good customer for over seven years. Because I was three days into the new billing cycle when I canceled them and because Spectrum DOES NOT prorate, they are charging me for a full month of service that they ARE NOT providing. They want their last $100 from me - for nothing. How about that? Their response about it? "It’s in the acceptance letter you agreed to seven years ago." So - beware everyone and learn from my experience if dealing with this unscrupulous company. Good luck or stay away is all I can say. There are better choices out there. For me, it is Verizon.

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    Customer Service

    Reviewed July 8, 2024

    A huge thank you to ** and ** from the Verizon store at 15431 Beck in Northville, Michigan. These guys are fantastic and were there from start to finish helping my family of six. From start to finish they answered all of our questions and put us into the best plans and phones for our family. We all know sometimes technology can be a little overwhelming at times but both ** and ** showed incredible patience and kindness with us and it didn't go unnoticed. These guys are great at what they do and if anyone has any questions or concerns with their current phone plans or phones I highly recommend them both. We're enjoying our new phones and couldn't be happier with the service that you both provided. Well done guys!

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      Sales & MarketingStaff

      Reviewed May 10, 2024

      Jarred has been my Verizon representative for more than a year and a half for a franchisee in Lacey, Washington, and I felt it was necessary at this time to give some recognition for the service he has given me during this time frame. Jarred is exemplary delivering straight talk, filled with helpful facts about the products that line the Verizon counters, and he knows what accessories would be great with them. Jarred doesn’t really sell, like a sales job, instead he is more a collaborative styled expert that shares the benefits of getting a particular device. He is like an insider, giving you an advantage. He has inside skills that show competence, measured delivery, patience and an understanding demeanor that I think, makes me comfortable with the Verizon service.

      Jarred is one of your best front end representatives, that I hope you recognize in some fashion. He deserves some upward mobility within your store development. Jarred has things that are in short supply. 1. Great listening skill. 2. Ownership of issues, and Accountability. 3. Knows key advantages of Verizon products and services. 4. Looks the part, has a professional look that gives confidence. All of these attributes should make Verizon proud to have an employee like Jarred working for them. Respectfully submitted.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed April 8, 2024

      I recently had the pleasure of speaking with Verizon Wireless Executive Relations Representative Gilberto and was thoroughly impressed with his professionalism and perfect communication skills. From the moment I reached out for assistance, Gilberto was customer-oriented and focused on meeting my needs. First and foremost, Gilberto's communication skills were exceptional. He could clearly and concisely explain complex information and policies in a way that was easy for me to understand. He was also an active listener, taking the time to understand my concerns and address them promptly. In addition to his excellent communication skills, I was also impressed by Gilberto's professionalism. He was courteous, and respectful, and maintained a calm and composed demeanor throughout our conversation. He truly embodies the qualities of a professional representative and made me feel valued as a customer.

      What stood out to me the most about Gilberto was his customer-oriented approach. He genuinely seemed to care about my experience and was focused on finding a resolution that would meet my needs. He went above and beyond to ensure that I was satisfied and provided exceptional customer service. Overall, my interaction with Verizon Wireless Executive Relations Representative Gilberto was a positive and pleasant experience. His professional and perfect communication skills, coupled with his customer-oriented approach, truly set him apart as an exceptional representative. I highly recommend him to anyone in need of assistance from Verizon Wireless.

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      Customer ServiceCoverageStaff

      Reviewed March 23, 2024

      I have used many cellular providers over the years. Going back to 1995. I settled on Verizon almost 7 years ago and I'm quite happy with their service. Even before I was on a plan with unlimited premium data, Verizon was letting me use huge amounts and they never once slowed down my speeds. The plan that I have now includes all kinds of great perks (Disney, Hulu, ESPN etc) . I especially love the worldwide roaming. I live in Tennessee and sometimes Google Maps will tell me to take some dirt road to get where I want to go and every single time, I stay connected to Verizon's network.

      In some places I can't use the data but I can still make phone calls. The only other company that was able to complete their coverage here is AT&T but I don't want to be their customer again. They lie. She mislead their customers. I would really recommend Verizon Wireless. They offer great services and they have a lot of perks to their plans.

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      Customer Service

      Reviewed Feb. 17, 2025

      Do not use Verizon. We changed from Spectrum because their ads promised it was the cheapest... not at all. We have been back to the store 8 times. Our monthly bill is much higher than Spectrum - that was $180 and now we are at $249. We set it up for auto bill-- took our check into the store and she had that set up- should lower it to $229. Then I get an email that "I had successfully signed out of auto bill." NOT true.

      We just went in the store, they told us we had to call 611, then we call 611 and they tell us we have to go into the store. After 35 minutes on the phone with different people, they tell me the checking account information was not correct and now we have to pay in cash or cashier's check until August. I know they are a PHONE company, so my first question is, why didn't you Call us???? And, how come the check went through last month??? We really wish we could cancel, but now since we have two new phones that we really didn't need, we would have to pay them off before we cancel. I have it on my calendar for the first day we can cancel. Please don't use them.

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      Reviewed Feb. 14, 2025

      I went on vacation to Cartagena Colombia and from the day we arrived my Travel Pass did not work. Tech support said it was everything from my phone to the Sim card to the local carrier. After spending 5 hours per day for 6 days in a row I was assured by at least two techs that I would be reimbursed for my time and aggravation. Upon returning home and contacting Verizon the "supervisor" shut down any type of compensation after ruining our vacation with no access to searches, translation, restaurant reviews, navigation etc.. Verizon is the worst and I am now changing companies!!!! Go to any other carrier, stay away from Verizon!!!

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      Reviewed Feb. 12, 2025

      I canceled an account in my name that I was paying for a disabled family member. There was a balance owed for the phone not the account itself, I tried to make payment arrangements. They said they don't do that on an account that you disconnect. But they said as long as I had it paid in 3 months it would not be turned over to collections. It's only been two not even two and I told him I would have it paid by March 1st. Well on February 8th that was turned over to a collection agency. Verizon sucks. Nothing but liars.

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      Customer ServiceStaff

      Reviewed Feb. 10, 2025

      Verizon Wireless has taken the art of nickel-and-diming customers to a whole new level. They’ve got a nasty habit of quietly adding “perks” to customers’ accounts. You sign in one day, and—surprise!—you’re suddenly subscribed to a perk service you never wanted. It’s one thing if these were genuinely free trials with clear opt-in consent, but no—Verizon prefers the sneaky route, silently tacking these services onto bills and hoping customers either don’t notice or can’t be bothered to go through the hassle of removing them. And let’s talk about the removal process: calling customer service turns into a game of “pass-the-buck” between representatives, all while they try to upsell you something else.

      This isn’t an occasional mistake—it’s a blatant, systemic practice. Just look at the number of complaints online about the “Cloud Storage” service mysteriously appearing on accounts or the so-called “Verizon Mobile Protect” insurance slipping in unnoticed. If customers wanted these features, they would ask for them. But Verizon’s strategy is clear: add services without consent, make the cancellation process frustrating, and bank on customers overlooking a few extra dollars on their bill each month. Multiply that by millions of customers, and it’s a cash grab of epic proportions.

      Verizon, if your services were truly valuable, you wouldn’t have to resort to such deceptive tactics. Instead, you treat loyal customers like walking ATMs, hoping they won’t notice the small print tricks you pull. It’s dishonest, unethical, and frankly insulting. If you’re a Verizon customer, check your bill religiously. Chances are, you’re paying for something you never signed up for.

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      Price

      Reviewed Feb. 8, 2025

      Very bad customer services and overpayments, nothing is clear why they charge you lots of money. Chat option is not reliable and they offer you lots of things, but in reality they just take your money.

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      Verizon Wireless Company Information

      Company Name:
      Verizon Wireless
      Website:
      www.verizonwireless.com