Verizon Wireless Reviews

Today, I was completely blown away by the outstanding work Diego in Customer Service at Verizon completed. This experience was hands down, the #1 “All Time” communication that I’ve ever had with any company, worthy for honorable mention as ***World Class Service***. I was calling about an order I’ve been tracking. I received part of it and was inquiring about the rest. I got Diego and began the story at the beginning. I told him everything I knew about the order to date as well as explained the sentimental attachment.

We went into the Verizon in Guilderland on Tuesday night to dispute our first bill with Verizon. Initially wanted to deal with the original gentleman who had us switch plans and providers (we only went into the store to pay our FIOS bill). He was not available and it looked like he would be a while. Without hesitation, a young lady politely told us she could take care of our needs. Her name is Ashley **.

I am writing a quick customer service review in reference to a staff member at the Verizon store at 14031 Hubble Drive Jacksonville, Fl. 32218. Her name is **. I brought my mother in to switch to Verizon from another network company. My mother is relatively blind and is confused with all new technology. Mindy was extremely patient, kind, knowledgeable, and professional. She explained everything in simple terms that my mother understood, and anything that was not understood at first, Mindy took the time to explain again, even a different way if that was required. She showed excellent customer service towards my mother, and even joked around with her on different issues, allowing my mother to feel comfortable with her. She stayed the entire lengthy process, and assisted my mother (and my aunt who came along as well), in obtaining the required transfer information from the previous carrier.

On November 3, 2025, I reviewed my Verizon automatic billing and discovered that my November bill had increased from $119.89 to $190.44. I printed out the billing and observed that my Veterans' discount of $35.00 had been removed and certain administrative fees had been increased, albeit minimally. But the increase in billing was a surprise and seemed capricious.

I’m a personal assistant for Ms ** who is an 89 year old senior but very savvy for age and needed a phone upgrade. She was reluctant to upgrade and learn how to maneuver a new phone at her age and was comfortable with her outdated phone. Ms. ** needed more storage to move forward and deleting apps etc. would not fully help her case. Upon entering your store in Kernersville NC, we were greeted by Zane. He was very professional, friendly and took a caring and understanding approach to assisting Ms. **. He thoroughly explained everything to make her feel not pressured and assured her that the bill wouldn’t be impacted with the upgrade. He even went to her car after the business was done and connected her new phone to the Bluetooth.

This company is a total rip off. Make sure to pay attention to your bills at all times … I turned in my daughter's phone and paid cash for the iPhone 17 since December and somehow these clowns added a whole new number to her old iPhone which they have and has been charging me since December… Like do better. Y'all really played with me and my funds and I will not stop until I’m reimbursed!!

Not a happy camper. Was online with a rep & she said if I paid off my phone in full it would take about 3 minutes to unlock it. She saw the payment go through but couldn't unlock my phone. They now say if I paid in person it would take 3 minutes. Otherwise it takes 35 days. I used the same means of payment as I would have in person. I am now in a foreign country with no access to maps or translator. Verizon wanted me to purchase their travel pack but it had some bad reviews & overpriced in my opinion. This isn't how you treat customers that have been with you for years.

A big thank you goes out to Andy at the Verizon store on Beechmont Avenue in Cincinnati, Ohio. He was so patient in helping us, took his time, and fully explained what we needed to get started with. We were not an easy case. This manager took what it takes to help make customers happy. We hope that this reaches his boss so he will know how hard this guy works for us and the Verizon company.

I used to give Verizon a top rating, however the way they botched my order today makes me think their service is only less than ok. I'm just going to keep the devices and hardware I have, not upgrade, order, or anything else other than pay my monthly service

TERRIBLE CUSTOMER SERVICE...I called customer service to pay a bill and spoke with Jordan. He told me he wouldn't take my payment to just go online to pay. So rude and unprofessional. I see a switch coming now. They should train their customer service better.