Verizon Wireless

Verizon Wireless

 1.2/5 (372 reviews)

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Overall Rating1.2 out of 5
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About Verizon Wireless

Verizon sells phones and phone plans across the United States. With stores and cell towers in every state, Verizon’s widespread reach allows customers to call, text or use data almost anywhere. Verizon customers can buy products from Apple, Samsung, Google and other phone manufacturers. The company also offers discounts for military members and first responders.

Pros & Cons


  • 5G available in some areas
  • Discounts on multiple lines
  • Mix & match unlimited plans
  • Parental control app


  • Prices are higher for fewer lines
  • 5G not available in all areas

Bottom Line

Verizon offers a wide range of cellular service plans for customers who use their devices in different ways. Though prices might be higher than other providers, the level of service and extra features make Verizon stand out.

Top Verizon Wireless Reviews

Rated with 5 stars

The manager David, at the Delmont PA - Verizon Wireless store, is awesome. I had an issue and he went above and beyond to resolve my problem… I have never had a service provided b...

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Rated with 5 stars

I get excellent coverage here where others with other companies are not so fortunate. Prices are competitive and the selection of phones is excellent. I have had Verizon for 7 yea...

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What is Verizon Unlimited?

Verizon is a cellular service provider based in the United States. Verizon Unlimited plans offer five levels of service that you can mix and match. All Unlimited plans include coverage in Mexico and Canada and have no roaming charges in the U.S. Verizon Unlimited’s five plans are:

  • Start Unlimited works on 4G and includes talk, text and data. It includes 480p video streaming.
  • Play More Unlimited includes 5G access (for compatible phones) and is suitable for music and video streaming. The plan comes with 25 GB of premium data, unlimited mobile hotspot use and HD video streaming.
  • Do More Unlimited includes premium data and has 5G access, 50 GB of mobile hotspot use and 500 GB of cloud storage.
  • Get More Unlimited works on 5G and includes HD video streaming, 75 GB of premium data and unlimited mobile hotspots with 30 GB.
  • Just Kids Unlimited can be added to any other unlimited plan. It comes with 5 GB of data, unlimited talk and text to 20 contacts, 480p video streaming, safety mode, content filters and location tracking.

All of Verizon Unlimited’s plans include a free six-month subscription to Apple Music and a one-year subscription to Disney Plus.

How does Verizon smart family work?

Verizon Smart Family is a companion app that gives you parental controls to help manage your kids’ smartphone use. You can add the service to eligible Verizon accounts, including unlimited plans. Just Kids Unlimited comes with Smart Family. You can use an app on your device to:

  • Filter content
  • Monitor and limit calls, texts and purchases
  • Monitor internet use
  • Pause internet access
  • Track another device’s location

Content filters with Smart Family let you block websites and apps by category or manually block specific sites. You can also control the filters for specific family members. For texts and calls, Smart Family lets you see and monitor incoming and outgoing activity, but you can’t read texts or listen to calls.

Smart Family also creates a graph that shows your child’s online activity and website use. You can set time restrictions and limits for purchases billed directly to your Verizon account via carrier billing.

Verizon family plan prices

Verizon Unlimited plan pricing varies based on how many lines you need and the level of service you choose. Start Unlimited for four lines is $35 per month per line. Two lines of Start Unlimited costs $60 per month per line.

Play More Unlimited and Do More Unlimited are both $45 for four lines; Get More is $55 for four lines. Add Just Kids to any unlimited line for $35. All plans incur additional taxes and fees.

Verizon Wireless FAQ

Can I use Verizon Wireless for home internet?

Verizon offers Fios home internet plans in some areas. You can also use your Verizon mobile hotspot to connect to the internet at home, but hotspot data is limited.

Is Verizon Wireless the best carrier?

Whether Verizon Wireless is the best carrier for you depends on your needs and budget. The company offers flexibility in plans, 5G coverage in some areas (with more added regularly) and reliability. Features include Disney Plus and Apple Music. Customer service is available 24/7.

Is Verizon home Internet unlimited?

Verizon Fios home internet plans come in three data speeds with no limits on usage.

Does Verizon have 24/7 customer service?

Verizon customer service is available 24/7.

Is Verizon Unlimited worth it?

For customers who are looking for a wireless provider with multiple plans and customizable family options, Verizon Wireless is definitely an option to consider. Its Just Kids Unlimited add-on makes it appealing to parents, and, with high data usage options, it’s an ideal choice for large families or avid internet users.

Verizon Wireless Reviews

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Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer
Original review: Dec. 20, 2022

This a shout out to Vince, who works CS, (Allegheny county, Pa). The kindest, most helpful CS agent I've spoken with. Absolutely loved our phone call. I know most of ya'll readers thinking, "Fun? There's no enjoyment in calling cs for problems." But yes, if you get someone who talks to you like a friend, you can sense they actually care & want to resolve your issue, they're patient, gives you a few giggles along the way. Yes. It is very much enjoyable! I'm sad we both forgot about the survey rating your call afterwards. So I'm here in the hopes someone close reads this, gets him on the phone as their agent & remembers this review. Thank you Vince for the great service you provided. If more people were like this in just everyday life, not just at a job, the world wouldn't be so angry currently.

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Rated with 4 stars
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Verified Reviewer Verified Buyer
Original review: Dec. 19, 2022

It took 3 years to finally move over to Verizon from ATT. There were many issues such as the Verizon representative being wrong about things such as my phone being compatible. After a full week of putting a lot of effort into getting Verizon service so to have the most reliable network (I take reliability and safety very seriously.) I finally found that I was getting the wrong pin from ATT the whole time. Only Verizon didn't have an easy time figuring out what the issue was either. Now I have had Verizon service for almost 24 hours and everyone is telling me they hear me better than they ever have and ask me if I have a new Bluetooth. No. I only have the basic S10 G6 phone and Verizon service now. They changed everything. I am very happy to be back with Verizon after 7 years but wish communication on their end with with each other was better.

6 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer
    Original review: Oct. 23, 2022

    My mom got hearing aids a couple of weeks ago and was having trouble syncing it with her phone. A gentleman there by the name of Tavion was the employee that helped us. He was so very patient and kind with us. My mom doesn't understand a lot about the phone nor her hearing aids so she was very confused. He took the time to text and call her number to see if the volume was set right. He even set her ringtones like she wanted it. He had such a pleasant attitude. Just wanted to give him a shout out! WAY TO GO TAVION!!!!

    13 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: July 15, 2022

    Today, I spoke to Ms. ** from Verizon Wireless who helped me out with her diligent investigation into my upgrade purchase back in February. Fortunately, I was transferred to her to cancel my 20+ years of service with Verizon. Prior to being sent over to her, I spoke with internet sales (Britney) who was not privy to Verizon products and cared less if I cancelled and swiftly sent me over to ** to proceed with cancellation. Ms. **, Thanks for properly addressing my concerns! Looking forward to continue being part of the Verizon family! GREAT JOB MS. **!!!

    K. **

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: June 9, 2022

    I had a problem with my flip phone. I was in Oregon at the time and so I took the phone to a VERIZON store in Redmond. They couldn't fix it, so they kept it and said I would be getting a new one in the mail. When it came it didn't have a battery. I took that phone to the VERIZON store on Treeline Rd. in Kalispell, MT. Thanks to Nadine and Tony and after a few days and hours with them on the phone to customer service and their great effort I now have a new phone on its way. VERIZON should be very proud of Tony and Nadine for all the hard work they do on a daily basis. And no, I'm not related to either one of them!!

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: May 27, 2023

    I love my Google Pixels 4a & 2 (yep - old). When I heard 7 Pro was out and could hold TWO lines, I went to my local VERIZON store in FL, talked it through re business line, router for internet access while traveling, bought my new phone and signed on the digital line for 3 lines (business and private). I was moving across the country in a few days and things seemed OK-ish. I started to recognize issues (ie not getting calls or texts on mobile lines!) as I drove west toward AZ. I stopped in LA store and was told 'needs a special SIM card' so he switched it. (Turns out that was as bogus as it gets.) While there, we discovered the router was set up incorrectly in FL - not even an active line! An unknown since I was not yet using it. LA store 'fixed' it but by the time I get to TX, it is still not working.

    At this point, I had been on the phone for hours with VERIZON resetting, removing, reinstalling SIM cards etc, etc. and yup the warranty time is looming. I return the router and get an easy-peasy fix with T-Mobile wifi - problem solved. However the Pixel issues goes on for weeks. I spend hours and hours at AZ store and on the phone getting transferred, re-re-re explaining, trying to get the mess straightened out. Every imaginable problem and a few ridiculous ones were blamed - tower problems, settings problems, SIM problems, Google problems, Pixel problems - yes I spoke to Google several times as well. Finally I gave up: At 34 days, I say take the ** thing back - I only thought profanity - and refund my money. 'Oh we can't do that. It's past your warranty but we can sell you another phone.'

    Despite weeks and weeks of jerking me around, at least 40 hours on the phone, probably 15 different CSRs whom I have to relate the same story to, every bit of purportedly documented, VERIZON is pulling that?! I go on pushing back for refund and VERIZON finally acknowledges that there have been 'issues' with Pixel 7 and VERIZON connectivity yet still will not honor my request for refund. So I go went to T-mobile who had no problem moving both numbers to Pixel but VERIZON would not release number!

    I am sure I am in an alternate universe by now... I am nearly losing my mind because my business - my livelihood - has intermittent connectivity for days at at time. I needed to do something so I finally sold the Pixel to a third party, bought a different phone and canceled all things VERIZON from my life. I am out about $900. All this to say, the very slick and over-priced VERIZON mega-scam has mastered the skillset of corporate profiteering and deflecting responsibility by using the nice people in the Philippines to politely take calls but can do nothing. Since I switched to T-Mobile, I actually have regular service and I get follow-up calls to see how things are going. My advice: Run from VERIZON - run fast. It may have been a good choice once but those days are long over. Nothing there now but irresponsible greed.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: May 24, 2023

    I purchased my phone via chat and was told the promo of $700 for trade in would be applied. She stated “I would see a credit for $33.33/month for 24 months.” I happened to screenshot the conversation stating so luckily but still doesn’t matter because they won’t honor it and zero credit has been applied. I have made multiple calls/chat’s regarding this and each time the rep has told me no problem they were going to get it applied and I should see it within the next 1 to 2 billing cycles. A few months go by and nothing. I’ve repeated the process and got the same response each time. This time being my final straw. I spent 2 entire hours on the phone with them, first a customer service rep and then a supervisor. She stated she can see those conversations, but she can’t find that promo and she can’t apply it. She understood my frustration as I have tried several times to get it corrected and I was told that (with documentation).

    Finally, she was going to do something and then we would almost have it all wrapped up. The phone call then went to someone else and she was not on the other end. That rep saw no documentation and had no clue of anything. At that point, I wasn’t about to restart that process again. So I asked for the supervisor. She said she would have to put in a request for her to call me back. I called later today and had to spend more time asking for the supervisor again and got told they’d put in another request for her to call me back. I have received zero calls.

    Telling a customer one thing in order to make a sale is fraud. They and myself both have that conversation documented and it should be honored. I would’ve never bought the phone otherwise. Document everything, take screenshots and hold them to it. Better yet, do not even use Verizon. We have been loyal customers for over 20 years and this is the treatment I get. I won’t quit arguing this until it’s done right.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 24, 2023

    We were lied to by a the Verizon sales rep at our local store as they stated we would get an $800 promotional credit only to later find out that it was only going to be $440. Multiple calls with Verizon customer service and we were told twice that we would receive the full $800 only to later learn that they did not in fact apply this to our account. We spent hours on the phone with them as they "looked through our account" and "tried their hardest" to get their system to correct the issue but all we were left with was the worst customer service experience that we've ever had and a whole bunch of wasted time!!!!

    I expected just a little bit more from a company like Verizon but it was clear that they simply just did not care about us. In one of the calls they stated that the promotional credit would be applied but that I just needed to go back to the local store and hand them the promo ID... I take the time to go to the store and the salesperson there is utterly confused and says that they cannot help me. Verizon completely failed and scammed us out of hundreds of dollars!!!

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    Rated with 1 star
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    Verified Reviewer
    Original review: May 23, 2023

    Early this year, I paid off a phone, and upgraded to the newer model. My trade in credit was the same as the cost for the newer model, leaving me at no payment, rather a credit each month which they call a "promotion". The next month, I got an email with my estimated bill. It was twice the normal cost. I called, they had been charging me for 2 phones. They corrected this. Mind you, I am also on auto pay- they get you with the pricing there. The next 3 months, I am still charged for the new phone which is paid off. I spend an hour on live chat, an hour on the phone- going in circles. We review the account line by line, and my questions are dodged. We review things I am not even asking about. I know the issue, I need it fixed. "Ma'am, I see you have 3 lines." Yada yada. More time goes by.

    I had finally had enough today. Earlier this month when calling about the same issue again, I spoke to a very friendly woman who fixed my issue and assured me I would not have another issue. My bill this month would be $86 because they were going to apply all the overpayments. She promised. Well, behold the automatic deduction today of almost $200. I call in, shame on me thinking it would be resolved. I go in circles with customer service. Basically told, "Too bad, we will credit you next month." So now, I sit another month with Verizon holding my money because of their error. They can't refund it, their system "doesn't allow it" so now I am supposed to trust for the 4th time, it will be right next month. If you want to be treated like you don't matter, not be listened to, and repeat yourself 100x without resolution- Verizon is the wireless carrier for you.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 23, 2023

    Verizon Wireless may have great cellphone service but its customer service and lack of transparency is not worth it. I would highly suggest going with a different provider. The customer service is not helpful, there are extremely long waits for zero assistance. When asked for additional help was told I would receive a call back which never happened. Called again the next day and I was told I would receive a call back which didn't happen again. I have wasted hours of time that I do not have for something that should be an easy solution. When able, I am terminating my account.

    3 people found this review helpful
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    Verizon Wireless Company Information

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    Verizon Wireless