Verizon Wireless

This a shout out to Vince, who works CS, (Allegheny county, Pa). The kindest, most helpful CS agent I've spoken with. Absolutely loved our phone call. I know most of ya'll readers thinking, "Fun? There's no enjoyment in calling cs for problems." But yes, if you get someone who talks to you like a friend, you can sense they actually care & want to resolve your issue, they're patient, gives you a few giggles along the way. Yes. It is very much enjoyable! I'm sad we both forgot about the survey rating your call afterwards. So I'm here in the hopes someone close reads this, gets him on the phone as their agent & remembers this review. Thank you Vince for the great service you provided. If more people were like this in just everyday life, not just at a job, the world wouldn't be so angry currently.

It took 3 years to finally move over to Verizon from ATT. There were many issues such as the Verizon representative being wrong about things such as my phone being compatible. After a full week of putting a lot of effort into getting Verizon service so to have the most reliable network (I take reliability and safety very seriously.) I finally found that I was getting the wrong pin from ATT the whole time. Only Verizon didn't have an easy time figuring out what the issue was either. Now I have had Verizon service for almost 24 hours and everyone is telling me they hear me better than they ever have and ask me if I have a new Bluetooth. No. I only have the basic S10 G6 phone and Verizon service now. They changed everything. I am very happy to be back with Verizon after 7 years but wish communication on their end with with each other was better.

My mom got hearing aids a couple of weeks ago and was having trouble syncing it with her phone. A gentleman there by the name of Tavion was the employee that helped us. He was so very patient and kind with us. My mom doesn't understand a lot about the phone nor her hearing aids so she was very confused. He took the time to text and call her number to see if the volume was set right. He even set her ringtones like she wanted it. He had such a pleasant attitude. Just wanted to give him a shout out! WAY TO GO TAVION!!!!

Today, I spoke to Ms. ** from Verizon Wireless who helped me out with her diligent investigation into my upgrade purchase back in February. Fortunately, I was transferred to her to cancel my 20+ years of service with Verizon. Prior to being sent over to her, I spoke with internet sales (Britney) who was not privy to Verizon products and cared less if I cancelled and swiftly sent me over to ** to proceed with cancellation. Ms. **, Thanks for properly addressing my concerns! Looking forward to continue being part of the Verizon family! GREAT JOB MS. **!!!

I had a problem with my flip phone. I was in Oregon at the time and so I took the phone to a VERIZON store in Redmond. They couldn't fix it, so they kept it and said I would be getting a new one in the mail. When it came it didn't have a battery. I took that phone to the VERIZON store on Treeline Rd. in Kalispell, MT. Thanks to Nadine and Tony and after a few days and hours with them on the phone to customer service and their great effort I now have a new phone on its way. VERIZON should be very proud of Tony and Nadine for all the hard work they do on a daily basis. And no, I'm not related to either one of them!!

I love my Google Pixels 4a & 2 (yep - old). When I heard 7 Pro was out and could hold TWO lines, I went to my local VERIZON store in FL, talked it through re business line, router for internet access while traveling, bought my new phone and signed on the digital line for 3 lines (business and private). I was moving across the country in a few days and things seemed OK-ish. I started to recognize issues (ie not getting calls or texts on mobile lines!) as I drove west toward AZ. I stopped in LA store and was told 'needs a special SIM card' so he switched it. (Turns out that was as bogus as it gets.) While there, we discovered the router was set up incorrectly in FL - not even an active line! An unknown since I was not yet using it. LA store 'fixed' it but by the time I get to TX, it is still not working.

I purchased my phone via chat and was told the promo of $700 for trade in would be applied. She stated “I would see a credit for $33.33/month for 24 months.” I happened to screenshot the conversation stating so luckily but still doesn’t matter because they won’t honor it and zero credit has been applied. I have made multiple calls/chat’s regarding this and each time the rep has told me no problem they were going to get it applied and I should see it within the next 1 to 2 billing cycles. A few months go by and nothing. I’ve repeated the process and got the same response each time. This time being my final straw. I spent 2 entire hours on the phone with them, first a customer service rep and then a supervisor. She stated she can see those conversations, but she can’t find that promo and she can’t apply it. She understood my frustration as I have tried several times to get it corrected and I was told that (with documentation).

We were lied to by a the Verizon sales rep at our local store as they stated we would get an $800 promotional credit only to later find out that it was only going to be $440. Multiple calls with Verizon customer service and we were told twice that we would receive the full $800 only to later learn that they did not in fact apply this to our account. We spent hours on the phone with them as they "looked through our account" and "tried their hardest" to get their system to correct the issue but all we were left with was the worst customer service experience that we've ever had and a whole bunch of wasted time!!!!

Early this year, I paid off a phone, and upgraded to the newer model. My trade in credit was the same as the cost for the newer model, leaving me at no payment, rather a credit each month which they call a "promotion". The next month, I got an email with my estimated bill. It was twice the normal cost. I called, they had been charging me for 2 phones. They corrected this. Mind you, I am also on auto pay- they get you with the pricing there. The next 3 months, I am still charged for the new phone which is paid off. I spend an hour on live chat, an hour on the phone- going in circles. We review the account line by line, and my questions are dodged. We review things I am not even asking about. I know the issue, I need it fixed. "Ma'am, I see you have 3 lines." Yada yada. More time goes by.

Verizon Wireless may have great cellphone service but its customer service and lack of transparency is not worth it. I would highly suggest going with a different provider. The customer service is not helpful, there are extremely long waits for zero assistance. When asked for additional help was told I would receive a call back which never happened. Called again the next day and I was told I would receive a call back which didn't happen again. I have wasted hours of time that I do not have for something that should be an easy solution. When able, I am terminating my account.