Verizon Wireless Reviews

Verizon is well known for their great reception, but I do find their way of billing to be quite deceptional. They always seem to come up with new ways to add to your bill. Your carry over data is certainly not yours.

I've used Verizon forever... and will continue. No reason to change. It is a service needed and worthy. Changes are reported per emails and it's easy to adjust phone to updates.

Verizon wireless has by far the best service and at a good price. The people that work customer service are very polite so whether it be a contract phone service or a prepaid phone plan no one beats Verizon wireless!

Customer service sucks... by phone or in Verizon stores. They obfuscate complaints when trying to reconcile billings. Their business model is based upon "for every customer we lose, we get five new ones... so why bother with customer complaints".

Have been using this company for over 25 years for 2 phones and never gotten any good deals. They offer new clients good deals but forget those that have been with them a long time. That's not fair.

Verizon may have the best network here in the west, but they charge FAR TOO MUCH for the service provided, particularly for their data plans. They are constantly changing their plans and it is always makes it worse for customers and far too expensive. Their insurance plans for phone breakage, etc., is an absolute waste of money in every respect. They load each phone up with absolute junk so by the time you get your phone there is very little space left for your pictures, music, or even for many apps. Overall, my rating for Verizon is just over 2. If I had any other choice for where I live and travel, I would change instantly.

Reception where I live is bad. At my own expense, I had to install my own cell antennae (Wilson Electronics) for $350 to boost a weak signal that was otherwise unusable. In urban areas, the signal is adequate, but I live in a rural area & the cell is my only phone.

Verizon Wireless' prices seem to continually go up. I am currently paying $235 for my family of 4. That includes unlimited text, phone, and data. There is no longer a replace phone every two years and even older models cost upward of $400.

The Verizon call center are usually helpful and can help you out. What I didn’t like was when my online Account was hacked. The fraud department did not communicate with the call center and they had no idea that my online account was hacked.

My bill is too expensive. If Verizon weren’t so good with reception and variety of phones and services, I would not stay. They are doing better on their bills, dividing amounts between users.

I have been a customer for 16 years or more.Verizon cost too much and my phone heats up really hot and that's not good. It has problems staying charge and I took it back to the Verizon store and they felt the heat and would not change it. They told me a story about another phone said they didn't have it and they did because I look at it first.

I joined Verizon in January 2018 due to a $300 phone trade in promotion. I sent my phone to them and after 4 months never received a credit. I finally received a notice saying my trade in credit and phone was only $85. I called to dispute the value in April and she agreed to apply the full $300. I called in late May regarding my understanding the bill and applied credits to my account and found they never applied the proper trade in credit. The account rep said that they were to apply a monthly credit but it was never applied.

I signed up with Verizon Wireless three years ago always paying my bill on time every month. This last December I attempted to upgrade my phone and add my daughter to my account. Verizon rejected my upgrade and would not allow me to add my daughter. They had my account in collections due to the person who signed me up at the Verizon store mistakenly did not add my phone to the account and instead opened up two accounts. One for service and one for the actual phone, never making me aware of the second account until I attempted to upgrade.

On Feb.14, 2018 I purchased a prepaid cell phone for my son at Walmart. I asked numerous time about any fees if returned. Was told as long as returned in 14 days there were NO fees. On Feb,17, 2018 we gave it to him. It wasn't what he needed at the time. He used it only on Feb.17th. I returned it on Feb. 20th. Lady at Walmart called and had it cancelled. I thought everything had been taken care of. First bill received after that stated for Jan 22- February 21. I ignored that thinking it had been sent before cancellation info went to billing. Received another bill for March and April. Each time I tried to contact someone and have spoken to numerous people on the phone and tried to talk to someone at our local Verizon store.

I have been forced to pay extra every month for high speed. Yet, what Verizon is calling high speed has become extremely slow. I have called them and they say that there has been no changes in my area. Then they suggest I reset some settings on my phone which of course makes no difference. When I am in other areas I get good speed. It's just where my home is located. I didn't have a problem until about a year ago. Since I know that it's not my phone, it has to be them but they won't admit.

I entered this store with a Verizon billing question. Since the signage in front of this business states “Verizon”, I figured I could obtain this requested information. I wasn’t greeted by any employee, one ** American guy with arms full of tattoos was looking down at his cell phone, and didn’t acknowledge me the customer. I was the ONLY customer in the store. I take it as the female store manager (?) looked at me, didn’t say a word to me, and started an outside conversation with her ** American employee. I had to walk through the store to the only small, cluttered countertop next to the register to gain any employees attention.

I recently received a bill from Verizon with past paid charges tagged on, I’m sure they were hoping I won’t notice these additional paid charges and mistakenly pay them an additional time, at which point it would take an act of GOD to reverse. After approximately three months of me having to call their 611 assistance number and waiting on hold for not minutes but in the hours, I received May 2018 billing for $235.21. You must also take into account that I am, with evidence of, paid in full at this point and they disconnect my only outside means of communication at 56 years old. That is why I had to use their 611 assistance, that was the only service that was still functional on my Verizon device.

Pam from Verizon customer support was really personable and helpful when I called in for help. I got my question answered quickly and even though they couldn't solve everything, I knew they had my best interests in mind. Thanks!

Verizon Wireless I've had for 2 years and constantly have issue with texting. I've had texts sent and received 24 hrs after sending to wife, and friends. They always have excuses. Sorry but 3 bars and 4g shouldn't have issues. Calls don't come through when I even have excellent service. I've had people call the house phone and say they tried calling and it went to voicemail. I have always 3 bars and 4g plus WiFi back up. They have given so many excuses it's not funny right down to, "You are roaming." "Um no. I'm not. I am using my phone to talk to you so how can I talk to you with perfect service? No roaming icon," well they never can answer that. Going to go to print or subcellular because of the loads of excuses, sorry Verizon but you suck and always have ** excuses for issues.

Working with Verizon is a nightmare. I hate this company. No one has any power to correct any issue caused by them. I have spent hours talking to managers and managers of managers and while everyone has told me my problem was caused by them, and I have been told many times the problem was fixed... it never has been. I returned a $49.99 flip phone to them 18 months ago as they directed me to do. They have the phone, it was never issued a number or was ever used. I receive annoying bills for $2.30 every ** month, or I receive a bill one month that says I owe nothing, and then the next month get a bill that says I'm overdue.

I have been a Verizon customer for a long time. I currently live in Southern CO. in the San Luis Valley. The only cell tower is in Saguache, about 35 miles or so from where I live. None of the other companies even get a signal... So if I want to have (I need to have) cell coverage... Verizon is the company. But the poor and erratic coverage is not why I am choosing to write this note.

I paid the monthly bill online as usual, the next day I noticed the $$ had been taken out twice, called Verizon and they said they would review. I followed up later, they apologized, said it would take 7 to 10 days for the $$ to go back into my account. Followed up today and they said it had been "Ruled" a consumer error and that my account has been credited (For next month's bill). So they have taken/held monies not owed them, feels like it has been stolen for 30 days. I argued with them, nothing she can do, I told her we will be moving (5 phones) to a different carrier come this Sept. Done with them for sure.

2 years ago I switched to Verizon so I can properly run my business. The connection in and outside the house was 2-3 bars & 4G. Since November I have been getting more and more issues in and around the house. Reported the issues to Verizon, after spending several hrs changing settings on the phones, etc., nothing helped. So the rep reported a NETWORK issue to the 'NRB' team. This is the team that investigates network issues and provides action when needed. The response was: the signal in your area is weak, so in the house use wifi calling or a booster (using the internet provider). THIS IS WHY I BOUGHT into Verizon... and paid the premium. I need a backup data solution and proper phone solution when my internet provider is down (happens regularly.)

I had been on Verizon Wireless prepaid account when I noticed I wasn't getting good service reception. I was paying $50.00 a month and not getting what I paid for... mind you... paying more than postpaid accounts. So I figured I would get better reception postpaid and would be cheaper. So I called and ordered a phone and a second line for my son. Well, everything was ok... Paying more than I wanted. I'm a truck driver... So I figured it was worth it. Well... Ordered the phones and they took the money out of my account.

Every time I have to contact Verizon Wireless it is a nightmare. For something as simple as a question, will have an average wait time 10-20 min and on top of that they will have you going from different departments so an extra 10-20 min wait.

I just had my first experience with trying to actually use phone insurance. Since buying a Galaxy S8+ from Verizon in 2016, I have paid about $13 a month for device replacement insurance. In early May 2018, my phone's screen slowly started to fail, and eventually stopped working altogether. I took the phone to a Verizon corporate store, where I was told I could have it sent off to Asurion, and they would send me a phone that I would have in 2 days. They could sell me a burner phone for the few days. Or I could pay off the phone and buy a new Galaxy S9. Then I could file my claim and get a replacement S8+ due to my insurance coverage.

So basically I started a contract with Verizon in March 2018. April I received a call saying there was unusual activity on my account. Someone had ordered iPhones on my account and was shipping them to Miami. Once I verified my identity we found that they had changed everything on my account... passwords, email. You name it. And to top it off they forwarded my number out of my phone. I’m assuming that was so that when Verizon called to verify the account for the new items they would get the call. When they ordered the phones they switched my phone from installments to pay in full. So I’ve been going round and round with Verizon because now my bill is a whopping $1147 when it should’ve been $147.

My grandmother purchased the phone for me and set up auto pay. For six months my phone was paid on time and kept current. I was placed a manager of the account so that I could monitor the account and make sure everything was okay. Unfortunately, my grandmother was diagnosed with cancer and had to be moved to a rest home for hospice care. My aunt, her youngest daughter, was given power of attorney to pay her bills in her absence. Long story short, my aunt and I do not see eye-to-eye and just to spite me, she cut off my phone service by deactivating the auto-pay. I figured, well now that she's going to pass away, I was probably going to have to take over paying for the phone anyway, so I didn't put up too much of a fight. I made a cash payment in store for almost $500 in order to bring the account current after she cut me off.

I am a military service member. Exactly a year ago I had learned I was being deployed to South Korea so I went into a Verizon carrier store near the base I was currently stationed at. I wanted to make sure that the phone and service I was purchasing was going to be usable in Korea. I was assured by the sales associate that it would be fine and that people use the service all the time in Korea, so I made my purchase. As soon I got to Korea I learned that I could not use my phone or service there. When I called Verizon they stated that the customer service rep didn't not unlock my phone to be used out of the States.

Basically I had a Verizon 5GB Hot Spot, no cell phone service from them at all, just a Hot Spot. 5GB per month at $50.00 per month. 5 GB doesn't last long for one and my monthly charges were from $200 to $300 a month. About 3 months shy of my 2 year contract I went into the store I purchased it from. I told them I wanted it canceled. Well turns out, they didn't cancel, they upgraded it with another 2 year contract totally unbeknownst to me. You see, I have a paperless checking and my accountant gets the monthly bills. He knew I had a Hot Spot but didn't realize I was being charged by Sprint and Verizon. I switched to Sprint as I get 40 GB for $85.00 a month. So in January of 2018, the error was noticed so I started attempting to contact Verizon.

Set up auto pay and it did not go through, so I tried to reach a representative to see what the issue was. After over 20 mins I was still not able to get in contact with someone. Terrible, for the premium price that customers pay to have this service, the company should be more customer focused and customers should be able to speak to someone when they call. Customer service was a huge reason why I moved over to Verizon and pay a premium price each month, but in recent days not being able to speak to someone has definitely downgraded them in my book.

Verizon is advertising buy one get none free phones. They require you to add an additional line which is not free. There will be one access fee as well as associated taxes and fees. An additional line is unnecessary and an additional charge. These fees would cost the same as device payment over the 24month period if you just upgraded without additional line. Upgrade pay~$40 for device payment for 24 months or add additional line and pay $40 line access and associated taxes which would be ~$50 per month without device payment. It is not free, you pay more to add another line. False Advertisement.

After twenty years of using a Blackberry phone, I decided to ask my carrier - Verizon - for a new phone to purchase. I went to the store, looked at their phones and liked the Google Pixel II. The salesman said it was on special and I could get $300 off the price ($850) if I paid it as part of my monthly bill. I told him I had to research the phone first and would return in two or three days to purchase it if it met my needs. When I returned in three days another salesman tried to get me to purchase a more expensive phone and informed me that the Google phone no longer was being sold there. This is the age-old shady sales practice of "bait and switch" - hook the customer on a "special", convince them that the "special has expired" and get the customer to buy a more expensive phone!! Isn't this illegal, especially when the customer is a senior female? Verizon is truly a "shady operator"!

Been having issues of incoming and outgoing calls and messages of numbers I don’t know. Caused really big issues in my family until we called customer service and was told there was issues going on with troubleshooting. Really disappointed because leads to my spouse having trust issues for no reason. Thanks Verizon!!

I bought a 800 brand new iPhone 7 5 days ago and on activating the phone the new SIM card would NOT work. I have been a lifetime Verizon customer literally spending thousands of dollars with this company. It took 6 hours to finally activate the phone. The old SIM card from my old iPhone 6 is currently being used and the ONLY refund VERIZON would credit me is 20 dollars for my loyalty of being a LIFETIME customer. Sales and stocks must be down. I asked for three different customer service representatives and the third was the rudest condescending ** I have ever had business with.

I have had issues with Verizon 3-times now double drafting my account. Each time the response was saying "it's an error on your bank." Today when I spoke with my bank, she responded she knew exactly what it was because she has continual problems with Verizon of this exact issue. Apparently they run a pre-draft to confirm the account being used to pay, then draft the payment and will refund the pre-draft money. Well, I am not authorizing them to run 2 payments. And they left me with no money!!! This is NOT right or fair to me, I need to buy food and gas! It was for $75, not $150. That is what I approved on my auto-pay. This needs to be fixed and you need to reimburse my overdraft fees.

Worst ** customer service ever!! I was charged for an entire month's phone bill when I didn't even have my phone service through Verizon anymore. When I called I couldn't get past the automated service because it said my number was disconnected, when I went online it would not let me into my account because it said it was not found. I even tried to use my old Verizon phone to access my account and it wouldn't let me. I finally able to get someone on the phone and spent about 25 minutes on the phone to find out that my service was never actually canceled and that they were going to continue to bill me even if I didn't have the phone service through them. They also said that my port was not complete which is not accurate because my phone has been working since I left the other retailer. Their customer service agent was not helpful at all on the phone.

Seriously overpriced for crappy reception, not enough towers in our area, and the billing is impossible to understand. Cannot stand this company. Would rate it a zero. Wish I had options. And you know what is sad, they don’t care that their ratings are low, and would be a zero, why? They really have no competition so they can continue to get fat on our cash.

I purchased One Talk in February 26, 2018, and have yet to use it successfully. I have called numerous times to figure out and get the system up and running. So far, 2 months without the ability to use a system that was sold as one that could handle all of our needs. Once I think I have the system figured out with help from a One Talk rep it doesn't work the way it was explained. The website for Verizon One Talk is useless. Trying to navigate the maze of options and get to the one that actually relates to what you need for your business is almost impossible. I have yet to find out how I can print out a statement from following the instructions given.

This company is horrible to work with. They manipulate prices all the time and when you express interest in service they know that you are interested and slowly bring the rate up. We also not getting equal services compared to our neighbor that has the same plan and receives more.

While on a chat session to change plans, I asked if there were any no-cost device upgrades. I was offered a 8Plus. When I was prompted to enter my cc for $30.00 'upgrade fee' the contract was for $799.99! Then my chat session disappeared. When I went back in I got another representative who allegedly could not retrieve the previous session. All this was done by chat yet then I was told I had to call the sales dept. to straighten it out. Unscrupulous!

I have a 5 phone family plan with Verizon with 25GB of cloud storage per line. Verizon removed this from one of my lines (my wife's) back in February 2018 with no notice and no explanation. I spent dozens of hours on the phone trying to resolve the issue as it had years of family memories that we were led to believe were secure. I received nothing but excuses and lies from everyone I spoke to including managers. I never received any follow through, call back, etc. They finally restored the 25GB plan - but said they could not recover the data. This was bad enough, but now my phone line has suffered the same fate and I have lost the entire cloud that had all of my data on it. Verizon admits they had a "problem" when migrating over to a new cloud platform - but said there is nothing they can do. I was advised that this affected many customers and they were "sorry".

Verizon was running a special on their website offering $279 trade-in value for your iPhone 6 if you bought an iPhone X and did the transaction online after logging into your account. My wife and I both decided to upgrade and our phones were in excellent physical and operating condition but after mailing them in, we were told the value was only $67.50 for both due to cracked screens and failure to operate. Verizon's rules were that you could not do the transaction in the store so now you could not talk to anyone face to face about this discrepancy. I see why now. You have no recourse when discussing something like this via e-mail. I will be switching carriers very soon after being with Verizon for over 20 years. It's not the money, it's the false advertising and lack of credibility Verizon has clearly shown. Don't fall for this scam.

I've been trying to resolve an issue with a malfunctioning phone for over three months now. Twice I've been promised a reimbursement of $115 after shoveling almost $500 into a fire paying a bill without service. Informed today I'm only getting $30 after being told 3-4 days ago I would be getting $115. Bunch of lying thieves.

We had service on four phones at one time. My son lost his phone three years ago and we reported that to Verizon. When I recently called Verizon about why my bill was so high, they said there had been a $20 monthly "suspended line" charge for the lost phone all this time. When I looked at a past bill it also included a $47.08 monthly charge for service for the lost phone. Granted, I should have looked at my statements closer, but I was using my sister's address due to multiple moves during that period of time. I spoke with Verizon 2-3 times after we reported the phone lost, to go over service and they did not say anything about the number which was not in use, although there was no activity on the line - no minutes, no texts, no nothing.

We have been customers with Verizon Wireless since may 2008 and we have went through several of iPhones over the years. We have always went into a Verizon store to upgrades phones at any given time. Recently my iPhone stopped working on a Saturday and with me being a manager I had to have by Monday morning. I purchased an iPhone online and through the online process it kept saying that I could buy an iPhone 7 Plus for 26.00 a month over a 24-month period. I completed the checkout and went into the Verizon store in Centerville to pick up my phone. The rep there just handed me phone and out the door you go. So meantime I'm thinking I got a new phone for 26.00 a month... within 14 DAYS my new iPhone would not work and went back to a Verizon store and they ordered me a new replacement.

I bought a Google Pixel 2 XL phone through Verizon that was advertised with a $300 off (thru the billing over 2 years) and a $150 prepaid card for adding a new line to an account. The rebates were attached to the advertisement for the phone. I bought the phone with the understanding that I would receive the rebates. After receiving the phone, I transferred my number from Page Plus Cellular and added this line to my son's account. Prior to this purchase I called and/or did an online chat with Verizon several times to ask how all of this works. I was evidently given bad advice about this and was told that I would get a prepaid MasterCard for $150. Twice while trying to figure some of these issues out, Verizon's customer service put orders through that I did not authorize. Twice I had to call back to tell them that I did not order anything.

Sadly, I had the worst experience with Verizon, I tried upgrading my 4th phone (out of six I have). Recently I upgraded 3 of them cause I’ve already paid way more than the 50% of the phones. The representative did the whole upgrading process and charged me $70 to pay off the remaining of the phone (to own it) so I could upgrade and then informed me that I couldn't upgrade because of a credit limit on my account and that if I wanted to upgrade the phone I would have to pay 70% of the phone (close to $800 for the iPhone X). I told her I was never informed of this credit line before and explained to her that when I applied to get lines with them, the Sale Rep, after checking my credit, said "Congrats, you qualify for up to 10 lines" following the sales of some of the lines.

RUN!!! Look Elsewhere!!! I have been a Verizon customer for a long time. As far back as Alltel. Starting in 2017 Payments are rarely the same. Can’t blame it on data. I don’t believe we exceeded data limits at any time. This is true with the former and present plans. Hum. Didn’t work as advertised. After visiting the store several times and going on line, I was still billed for something that didn’t work for nearly 10 months. Plan Changed. One phone of two began to fail and decided to buy new phones for my wife and myself. Wanted to purchase replacement phones only. I did not ask to update or change my plan. Original plan was for one (1) phone in my name and one (1) one phone in my wife’s name. New plan has both phones in my name.

Customer support prank called me after a phone call with them over an unauthorized payment that wasn't applied to anything. 3 times actually. The man coughed real loud then hung up. 3 times in a row! So I decided to switch carriers after over 2 years and now T-Mobile wants to pay off my devices to switch to them and Verizon will not give me the info they need. Horrible customer service. I canceled my Jetpack and they set it back up and put a device payment on it to try to keep my account active...

I have a family plan with Verizon and I'd made arrangements to pay the bill by Friday April 20th; however, the remainder balance was paid early that Monday morning on April 23rd with a credit card and the payment went through. By midday Tuesday on April 24th my service was turned off for a broken agreement. I have eleven (11) devices on my plan and this is nothing but a backdoor way to charging me $220.00 for these 11 devices at $20/device. I have filed a complaint with FCC to check into the legality of them being able to charge for broken agreement the day after the bill was paid in full! To me, I formerly thought Verizon had the best customer service but now I view them as crooks!

I have been with Verizon for at least 6 years. After many times over the years of sending the proof for my military discount and being assured that it has been verified and applied it has not many times of lying to me telling that my due date has been move to the first of the month as I requested this to did not happened showing me late each month. I have spent thousands of dollars on iPhones and iPads never missing a payment. I recently placed a order for a keyboard for a iPad and its state being processed for shipping after many online chats on these issues and having re explain and threatening to leaving Verizon.

Despite my credit rating going up over 700 this past year, this bank has continually reduced my credit limit and cites outdated credit information as their reason for doing so. I was literally looking at my TransUnion and Equifax reports as the Synchrony Bank representative read off the exact same outdated credit information they'd been using to reduce my limit for over six months now. This bank should not be allowed to operate within the United States as they do not adhere to the US Credit Reporting System and they do whatever they want based on nothing but their own will.

I moved from a city to a small town. So I had to go with Verizon because they had the most towers in my area. I've had so many problems with them. Went into store because phone was getting hot. Said it was the sim card. They changed it, but before that, they tried to sell us for more data. We replied that we would think about it. The lady added it anyways.

Let me start off by saying I am union truck driver. That being said, I travel throughout the Midwest region of United States 6 days per week. I run a unlimited data plan with whomever I run with. I'm a new Verizon customer, and I have to say that I am not thrilled. I was with T-Mobile before and I listen to a lot of media, while over the road. Verizon might be nice while you stay in the same area code, but traveling throughout states that they (say) cover, isn't exactly the case. I own a Galaxy S7 unlocked with Verizon at the moment.

Today I had one of the worst customer phone service experiences I have had. Verizon’s phone customer service representative was rude, rose her voice at me, basically told me I was a liar even though it turned out I was not. Their website had an error on my bill. It looked like I had double paid on a iPad over $600 but it was an alternative upgrade for my cellphone that was being paid on the iPad line. It was confusion because it looked like I was double paying for an IPad that had already been paid off. When I tried to explain to her that I had bought the iPad 4 years ago, she kept correcting me, telling me that no, I had bought it two years ago. I became frustrated because this was obviously not the case.

I am not one to write reviews on products but this whole experience put a bad taste in my mouth! I recently signed up with Verizon and got removed from my parents plan. I was told I was getting 5GB data and unlimited talk and text for $40 in addition to my $29 phone payment (which I was originally was told would stay $20 as the payment was on my parents because I turned in MY old android and got credit. I guess they just pocket that extra amount my phone was worth) So, I was told my phone bill would be around $69. I recently had ankle surgery and can only work part time right now which means funds are a little tighter than usual, so I signed up for the plan according to my finances. Turns out they don’t tell you that you also pay $20 more just to connect to the data you’re ALREADY paying for in the first place! Rather than saying $60 for the plan they don’t disclose the extra $20 so it seems like you’re getting a deal!

Dropped my phone just right (has a case) and broke it. Went to Verizon and with insurance replacement phone $159. This was for a droid. Then tried to get my service switched to a flip top phone until my replacement arrived. Spent more than 3 hours, both in store and on landline trying to get phone service switched from broken phone to flip top without success. They just kept transferring me to another tier. Used to be a great company, but lacking in every way more and more. Terrible wireless in north Florida.

I was told several months ago great news we now have rollover data. I guess they want to keep up with the competitors. I complained a few times after the first 2-3 months and the rollover I estimated with my regular data didn’t add up. Now I checked again and come to find out the rollover data doesn’t get used until you use your data. If that is the case you won’t have rollover data cause they advised it expires every 30 days. Tell me where is my rollover data??? Still not resolved!! I have a 2nd complaint with this company and will submit a 2nd review. Stay tuned.

Verizon is always happy to collect your payment, but when you see an obvious mistake and overcharge they are very slow at reimburse. We were being charged for 6 phone lines but only had 5 phones on our plan. No data was recorded on the extra phone. They were willing to cancel the line, but didn't want to reimburse for the charges. I was on the phone for over an hour before the first representative would transform me to a manager. On the phone for another 2 hr with the second person. Told me they could only go back 3 months, for a credit. I was not happy.

I hate Verizon!!! I have not had their company in 8 years and they still have an old bill on my credit report dating from 4 years ago!!! And it is still messing with my credit!!! Trying to get them to do anything is like teaching a wall to roll over. Worst customer service and they don't give 2 hoots how many people they screw over in the process!!! Jerks! Go down like Enron!!

At a Verizon store in December 2017 I purchased a tablet and requested wireless internet service for the tablet and my cell phone. After taking the tablet home, the signal did not perform well. I returned the tablet within a few days and within the store's timeframe for a refund and cancellation of the wifi service to the tablet. I kept Verizon's wireless service for my phone. In each subsequent month, January, February, March and April. Verizon continued to bill me for service to two devices.

On April 6, 2018 I noticed 3 pending debits on my checking account for $186.40 each from Verizon wireless totaling $560.40. I have no accounts or business with Verizon wireless and have never done any business with them. I disputed the charges at the bank and they said when the money was debited they would refund it pending a resolution to my dispute. The money was actually debited today April 7, 2018 which caused an overdraft on our account. The bank said they have 10 days to refund the disputed amount pending a resolution. Meanwhile any further debits by us from this account will cause additional overdraft situations.

Wow. If you have another choice with a different carrier, use them instead!!! As Verizon gets more and more market share, their customer service gets worse and worse. They sold me a device that didn't work, never worked (a tablet, gizmo something). In short, don't use Verizon!

Verizon customer for over 15 years. With 5 phones (family). Had set up an autopay option on Verizon Wireless website, while logged in to my Verizon Wireless account. It worked, until it stopped. Autopay was set up for March 10, 2018. Since nothing was deducted from my checking account, I called 611 and asked. I was told there was probably a glitch in the system, and advised to make an online payment, through my online account. I did. The next day, 3.14.18 I received 2 emails from Verizon, confirming my payment. I checked my checking account and indeed, the amount due ($240.38) was deducted 2x. I called 611 and I did an online chat from that day on several times.

I bought 2 LG phones from Verizon a couple of years ago. One failed after 13 months and other one went out yesterday. In both cases I took the phone back to Verizon. In both cases they told me the phones were out of warranty, did not qualify for the exchange program because they don't work, needed to be replaced and they sold me new phones. I investigated today and found that both phones are covered under the extended warranty offered by LG. It's hard to believe that the dealer was not aware of this since they sell the phones. Either Verizon did not pass the information to the dealers intentionally or the dealers are misinforming the customer so they can sell new equipment.

One day our cable box stopped working, it was receiving power but the light would not turn on. We have had the box for less than a year and we got it cause it was said to be better than the previous. Our previous one occasionally broke down but not very much. This one breaks, lags and slows constantly. Well once we noticed it was not working and our normal procedures to fix it didn't work we decided to call them. Verizon #1 in customer service does not deserve that title. They probably paid off people to get the title. We are betting that the box is failing because they PROBABLY did a software update and it caused our box to malfunction. Well we have been waiting here on hold for over an hour and have been listening to these terrible royalty free music songs. These songs will cause you to go mentally insane. DO NOT RECOMMEND.

I had a issue with one of Verizon Franchise Stores refusing to sell me a new Apple because I decide to have Customer service fix my old phone and they said that I am probably going to return the new one once the old one comes in and it cost them more than $35.00 restocking fee from Verizon Cooperative. So Verizon said they're going to Upgrade me to a Apple 6 but really I was more inconvenience because my Apple 5 had a LifeProof case and they informed me they are unable to get me a case because older model and told me to shop at Amazon. Really sad. I feel they should of not sent me phone that I am unable to get accessories I needed. I did my own research and contacted LIFEPROOF and they are sending me case no charge and overnight delivery. Maybe Verizon needs to contact them and get stock for phones they send out.

My family has been with Verizon our whole lives, as I’ve grown up I’ve even decided to stay with them because we have never had any issues, yet we also aren’t the type of people to have issues, we try and take care of things by ourselves. About a year ago I bought an iPad from Verizon. I bought it through them because they gave me a $100 discount where I was buying from them and with data. I was although on a 24 month contract and was notified that if I canceled early I would have to pay back the discount, $100. I figured that was fair and was perfectly fine with it. Well today I called looking into canceling data since I don’t use my iPad and someone asked to buy it. I figured it would still be $100 fee or even less since I have paid the extra $10 a month for a year now to have data on it. Well I was informed that the prices change as of January 26th and it would now be $145.

I called 3 times this morning. The last call ended at 9:30 to 9:31 a.m. April 4, 2018. I got the feeling the 1st agent was a bit rude, and definitely not helpful. I called the 2nd time and that agent hung up on me! And I was not even being rude! The 3rd agent Nasheika (not sure how she spells it) was very polite and respectful, also very helpful. She was the one who kept me calm because I swear I was getting real angry after he hung up on me! If that person did not have so much respect and was polite I don't think I would have been calm. Mind you I am a prepaid customer who they took off my $20 for no reason. I was waiting to call them all night and also had to wait for so long to reach their phone tree because of the runaround from the computer. In the end I got through though. Thanks be to God!

Do not go with Verizon. Do not owe them. Tried to contact corporate and Lowell CEO and they said if I contact them again about my bill they will get legal attorneys against me! Way to go Verizon. Put me in collections and do not let anyone talk to Lowell to get help! Do not go with Verizon!!!

These new rewards are a joke. I’ve tried 4 of them and you can’t get a single one. Tried the acorns reward, the stockpile rewards, magazine reward... none of them work. Both the investments ones say code already used or you have to apply it before you register??? The magazine reward never loads. Go back to the auction format cuz this is awful. Just another way Verizon rips you off.

I have been with Verizon for 13 years. This week I took my line off of my parents phone (which I paid $75 a month for with roll over data and unlimited talk and text). The woman told me it would be $34 for my phone and $40 for the plan itself with 5 gigs of data and unlimited talk and text and these gigs do not roll over (I use about 2 a month on average). I receive my first bill and it is $97!!! I confirmed with her several times my bill would be $74. She never mentioned a $20 smartphone fee. Why am I paying that when I pay $34 for my phone!? I call in and the only resolution the guy has is he will remove the $20 one time. I dont think so. They just lost a long time customer. I didn't agree to this and if they aren't going to make it right I'll happily go elsewhere.

So frustrated and disappointed with Verizon. I have been paying for a protection plan since I've been a Verizon customer, over 15 years, and may have filed two claims, none in the past 4 years. I called back in February to report my phone has been having a lot of pop ups, running slow, shutting down while in a call and freezing up.

Received monthly bill on a Friday with a due date on Tuesday 5 days later. I called customer service on Friday, upon receipt of the bill. I was informed that they could not help because it was in my wife's name even though she was at work and unable to make the call. She called later but could not get through. We paid the bill on Monday via USPS. Received next bill with a 5.00 late fee. We called and the fee was removed. I believe that this is a federally regulated and is a crime... but not entirely sure. This is, of course, would fall under a violation of fair trade practice, in my opinion.

Verizon Wireless is horrible. The customer service is absolutely terrible and no one can ever give you a straight answer on anything, over the phone they lie a lot, and are also rude and condescending. Their billing is mostly always wrong, to benefit themselves of course and there has not been ONE SINGLE TIME when I didn't have to check their billing and call them to get it fixed in over 6 months! If you are not checking their billing, you are getting robbed. Stay away from this company as they pick and chose who the extort for money. If anyone is considering using Verizon, please don't make the same mistake I did, use another company.

After being a Verizon Wireless customer for over 10 years, I decided to switch to GoogleFI, keeping the same number. Given that this was a money-saving endeavor, I wanted to be absolutely certain I wouldn't incur any early termination fees (ETFs). I waited until my last billing month and canceled on February 15, 2018, with my contract end date being March 9, 2018. From switching past Verizon services, like FIOS, my understanding was that ETFs are prorated and reach $0 during the final month of your contract. I paid my last month of service in February and was shocked to receive a "PAST DUE" notice on March 29, 2018 for $91.65 -- $15 higher than my normal monthly bill AND this was the first notice! What was happening?

I received a phone call the first week of March from my Verizon store stating they had new office, and I am eligible for a phone upgrade and a free tablet. I was the victim of the iPhone battery slowdown, so rather than keep my iPhone I went to Verizon. They sold me a Galaxy S8 which was okay for me. I asked about the free tablet and they got it out and showed it to me. They also said my iPhone was worth 200.00 trade in. NEVER ONCE DID THEY MENTION TO ME THERE ARE STRINGS ATTACHED. The salesman told me he would work out the billing and I would see it on my next bill. They took my 2G plan, and upgraded it without my knowledge to 8 gigabyte, and my 61.00 bill went to 200!

I was a loyal customer for years. I decided to with a more affordable service. I went to a Verizon store and was told that I owed money on a lease. I satisfied the total amount that was due at the time. I was instructed that I would owe exactly $223.38 and that my final bill would be mailed to me. Several months later I received a bill for $439. I made multiple calls to Verizon to inquire to why my bill was so high. Multiple customer service reps told me they would follow up but never did. Now they have me in collections and refuse to resolve the matter satisfactorily. I will never do business with Verizon again. I advise everyone to stay away from this company. Worst customer service experience ever.

I signed a new 2 year contract with Verizon with a $30 discount for the first 12 months - total came to $166.21 - I received a summary stating the monthly total & showing the $30 per month discount for 12 months. My first bill was for the correct amount. Subsequent bill was for $30 + tax more (total of $238.27). I spent 2.5 hours on the phone (including hold time & being disconnected/having to call again) with 4 different people. In the end I was assured that I was correct & that I should pay only the $166.21 & that the representative would get back to me within 10 days to let me know that the bill had been revised back to $166.21. I never received a call back & my next bill arrived yesterday with a total of $238.27. I immediately called - spent another 45 minutes on the phone & was told that my $30 credit had expired - it was only good for 1 month (wrong & not what it says on the summary Verizon sent me when I signed up). I was scammed by Verizon.

ATTENTION VZW CUSTOMERS. One thing I have observed in the almost 30 yrs I have been with VZW. You must go to a certified Verizon store, (not sure what they call it). There are 2 kinds an independently owned store and Verizon stores. The independently owned stores are, from my experience, total crap. They will charge you for a SIM card, which should free. They can never help you with your bill. They will lie to you, and their business tactics are COMPLETELY unscrupulous. Do not use this business, you might have to call VZW or do some other research, to find out which stores are which.

I signed up after a guy came to my door promising amazing service. I signed up with them with a trial 30 day. After installation WiFi wasn’t working. When I called them they said WiFi may not be going through my walls. Decided to terminate 15 days after signing on... Verizon billed me $255 dollars. Every time I called to discuss takes an hour to get through to someone. But they told me too bad, you signed on... This company has the poorest customer service I’ve ever seen and the hidden fees are disgusting. I am so disgusted with them.

I wouldn't give 5 stars to any wireless service since they all treat customers with relative disinterest, pouring all of their "caring" into new customers. What do wireless marketing people think when they offer low rates to people who aren't their customers while their customers watch the newbies get the goodies while they get "Throttled" and pay more for the privilege?

My son wanted to buy a new cell phone and Verizon was offering a Buy One, Get One sale on the iPhone 8. The salesman lied to us about the total monthly amount after I set a limit on how much we could afford to budget. I asked for a printout of the breakdown of monthly cost and he said they couldn't do that. He said our monthly bill would be $140 a month. I asked if that included sales tax and fees and he said yes. I then restated AT LEAST three times "So that's my total bill that I will receive every month, which includes the phones, the data package, everything?" He said yes. I asked if I could return the phones the next day if I felt uncomfortable and he said no, if we bought the phones on the payment plan, we can cancel the data package but would have to pay for the phones. So I kept asking in different ways about the total monthly bill amount, and I had two witnesses to this.

We went into the store (Verizon in Lenoir City TN) with a hopelessly locked smartphone and a non-functioning old flip-phone. We worked with Daniel for a good hour to resolve both issues. He was EXTREMELY helpful and knowledgeable; and patient and friendly... problems are now resolved.

I went into a Verizon outlet in Piqua, Oh to obtain a new phone and service, I received my phone but the salesman talked me into getting a tablet, I told him I did not want or need the tablet, he insisted I take it, it is only a dollar. Finally I caved in and took it to get on with the phone service. Now after I got the tablet I stuck it in a drawer and forgot it cause I did not need it, then I find my bill is higher than he quoted me so back to Verizon trying to find out why the bill is so high, a sales lady said it is because the Tablet has a phone number??! I said disconnect it. She said can only disconnect it for a while then it has to be reconnected, I said I want to return the tablet she said I could not return it. Why can't I return it because it is now used, I said it is still in the box I never used it.

Called customer service with a billing question. A supervisor called me back told me not to worry. He would fix the problem and I would not even have to call again. A month later bill still showing and I spoke with another rep. Was told not to worry just pay the amount of the actual bill. Another bill comes due with a Pay Immediately Past Due... Call again and am told by this representative that no one could tell me not to worry about the bill. I guess It's my fault for taking their representative at their word.

I've been with Verizon for more than 15 years. I always believe they were reliable. My big mistake was to change my plan just to get a new phone. At that time I had to move so I open a post office box. You know people can't live in a box. The least Verizon could of done is ask me what is my physical address. But, they didn't, so I been paying $4 for living in the city when I live in the county. I called them and they told me they go by the billing address. I ask "so you think I live in a PO box?" They don't care. After so many years is now that I notice this. I also found out the city charge $3.50 not $4. When I asked where was the 50 cents goes, she said that is what the city charge them ($4). I'm so frustrated with Verizon. I will not recommend this company to anyone. They are not reliable as they say.

Apparently discrimination is a trait that is acceptable and ok within this business. You want to get a plan with Verizon? Well I hope you are a US citizen or own a vehicle. Ridiculous you say! Well yes! Apparently if you rent privately and are not a US citizen or own a car you don't fit into Verizon's niche elite group of clientele. You don't deserve a contract. This is what I was told today. Good credit, a solid job, references, bank statements, pay slips etc don't count for ** because I don't own a car and am not American. I thought we had moved into a time where this kind of treatment wouldn't occur. I am repulsed and disgusted. What an appalling company! You should clearly advertise on your website "we only accept leaseholders, car owners and American citizens".

We have been a Verizon customer for over 15 years. Just recently our Jetpack broke. We took it back to the Verizon store and this is where my STORY BEGINS. This new Jetpack was charging us for DATA that we never used. I called Verizon and explained what was happening. We were told to return the Jetpack to the store, they did replace it. Now this Jetpack was doing the same thing. Our Phone Bill went from $197.89 to $3643.34 then to $538,00. We left Verizon because of all these HIGH bills they were sending us. WHICH WE NEVER USED DATA... And never had overages PRIOR to buying this new Jetpack. Verizon has charged us for a Jetpack that charging us for Data we never used. SO IT'S NOT WORKING... And we left Verizon in November. And these bills just keep adding up. So because their services we can't afford now they're billing us because they couldn't get our bill corrected. I have my receipts but my printer doesn't want to scan it.

This is the second time I've been a customer, both times when I signed up I was hit with a slew of hidden fees to the tune of hundreds of dollars. I tried to file a claim on my current phone and because I broke my phone more than 90 days ago they refuse to cover it. I feel like I'm being punished for being honest.

Verizon Wireless salesperson Brook in Wauseon Ohio allowed my brother that does NOT have account authorization to get a phone upgrade under my name. I pay for the phone for my brother because he needs help, his phone has always been a flip phone. The phone he chose upon recommendation by Brook without my authorization was a smartphone. He killed my data plan because he did not understand he had to have internet to have a smartphone and as a result I was charged. Then I have to pay for the old phone that the salesperson put under my phone number since my phone was eligible for the upgrade! Then I drove 2.5 hours to get to the store and when I went in to the Verizon Wireless store to fix this situation the Manager named Will asked me what the situation was... then he literally ran out and left his two associates Collette and Megan to deal with the situation.

We switched to Verizon Wireless service because the our wireless carrier bill was very expensive. We paid off our iPhones with the other carrier in order to move to Verizon. Well... Verizon Antoine at the Arboretum store told us that two out of our three phones were not compatible with Verizon phones, so forth we could swap phones at no charge. They sent us same model iPhones (used ones) as the ones we had with a box, to mail back our current phones (without tracking). We called customer service and they told us that it was OK to send our originals phones not to get charge for Verizon cell phones. The instruction were to put your other carrier's phones in the box and ship them. So... WE did (again no tracking).

I have been a long time customer of Verizon. In October I upgraded a line and paid for a phone in full in the amount of $949.99. I never opened box and returned to Verizon after being advised that I could. I was told that they received after two weeks, which is Verizon policy for a refund. I've called over ten times and I've not been refunded and they kept the phone. I've been told by reps and several managers that a request for refund is pending since January, but it requires the "higher level" to approve. Still no refund! They essentially kept my money and kept the phone. Completely unacceptable business practice. I feel so ripped off. Will consult with an attorney out of principle.

I cancelled my lines with Verizon months ago and switched to AT&T. Only to find out they still billed me months afterwards. I never even received a bill just a phone call 3 1/2 months after the fact stating it was on its way to collections.

I was getting two bills a month from Verizon. I complained as I only had one phone. My bank had to intervene to stop the bogus bill and even then they kept charging me, sending invoices, THEN they restarted the account, thanking me for my business and they did it all over again. I was not even living in the country at the time. My bank, for some strange reason, allowed them to charge again, even though I had to cancel my credit card and new ones made. They are serious crooks and fraudulent. AND for a phone company, you cannot get anyone on the phone to investigate. STAY AWAY.

I was a Verizon customer for 15 years. They ran me outta town with the rising price on a grandfathered plan, so I went with Google Fi and it worked good for the price (more than 3x cost savings). Then I wanted "better service" so switched to Verizon against my better judgement. Committed to buy two new phones and service. Well, the phones are OK, but the service is lackluster. So much for them having the best connections. Google Fi dropped calls, but it was a third the price, so it was somehow much more acceptable. Calls dropped on Verizon, nope, not gonna take it. The phones are not even paid off and I'm switching back to Google Fi. At least I get cost savings.

So we were with Verizon for years. Then left due to insanely high cell phone bills over and over again. While we saw every other company has been dropping costs Verizon is on the rise. They tricked us when we came back to them with some silly offer that we should have known was not going to be true. But the rep on the phone as well as in the store assured us there would be no difference. Well, guess what. There is a huge difference. The $100 a month plan is not only before taxes and fees it's also on a sub-par cell service plan. We hardly have service anywhere and forget about trying to look something up.

I was with Sprint 18+ years and barely switched. First, I had two reps tell me my plan included international calls, get my first bill it's nearly $300.00. They gave me the credit back but the next bill was almost $290. This is for 2 lines (one which my elder mom barely uses) and for myself running most day on wifi. I called them again, spoke to Ebony, she fixed it again. Few days later tried to make a call and it redirected me to their finance department. This is a mess... I can't believe I'm saying this but perhaps I should have stayed with Sprint. :\

I started my service with Verizon in April 2015 in Chichester, PA. When I moved home to Wilmington, DE, in July 2016, I decided to continue service with them (biggest mistake of my life). I called and asked for technical support to install services for me. An email was sent to me regarding the appointment and that was agreed. I later found out, after the service, that a contract clause was smuggled into the mail at the very bottom, in fine prints without my consent or verbal assent via the phone. I left Verizon due to service dissatisfaction for about a year when an agent contacted me and offered to clear the early termination fee after I insisted, as condition for my return because I consistently told them that I did not discuss a contract and I did not consent to one either. This was in 2017.

For eight years I've been happy with Verizon until they sold our phone number to a sister company and our bill use to be thirty dollars a month and I just got a bill almost $200 and we never agreed or signed up to a company called Clear Rate more like Clear Ripoff. Never been so mad in my life. I feel like they trying to take an advantage of handicapped and lives on a fixed income and it's not right. I think it's GREED.

I've had Verizon for the past 10 years. They have been changing my due date and saying they've either, emailed, text, or sent a letter saying they were changing the date of my billing and I NEVER received any notification. Every time I get a late fee due to this I have then check they have the correct email and mailing address to assure I would be notified and I never find out about a new billing date until after I've called when I noticed I was being charged for a late fee. Sneaky, sneaky, ripping people off any way they can, thanks Verizon!

My husband's phone stopped working while under warranty. And before we could send it back he dropped and broke the lens on the camera. We were behind on the payment and they told us they wouldn't do anything until we were current. We also got a tablet which we were told was free. It wasn't. It stopped working also. And once again was told they wouldn't replace it until I paid the bill. So I paid it. I called Verizon about the phone and was told by a female that the price just dropped. It was covered and would cost $14. I said, "Wow that's great," and she said I had to call the warranty place.

Have had a number of cell phones with a number of companies over the years. I had one of the original bag phones. Ironically my cell service is worse now than it was then. Verizon continues to sell phone in Prescott AZ even though by their own admission it is a very limited service area. I have to have a $300.00 cell booster to get our phones to work in the house. I have contacted them a number of times and get the typical BS about how they have enough towers but they are all busy - then you do not have enough towers DUH. They want you to use your phone on Wi-Fi but they still charge you for service but piggyback on your cable internet.

WORST company I have ever done business with. So I purchased a phone that went bad in less than a year (through no fault of my own). The phone could no longer pick up a Wi-Fi signal. Verizon sends out a refurbished phone with a flimsy scratched plastic cover. I had purchased a package and nice glass cover with the original. I lost the original phone I was to return to them which still had a balance of approximately $300. They send me a bill for $720, the original retail price, because it was not returned.

So you would think you could stop into a Verizon store and get your needs taken care of but NOPE! We went in there to cancel a line and port one over from another Verizon account and they made us call TWO separate numbers to deal with it and it was a huge hassle! SO UNLESS YOU ARE BUYING PHONES OR ACCESSORIES THERE IS NOTHING ELSE THEY CAN DO FOR YOU IN THERE. My family spends SEVERAL HUNDRED a month on our phone bill and it’s just frustrating that they send you away with a number to call on anything. Not to mention they let go of a lot of the Tenured Mgrs but don't get taxed? It’s just disappointing. They have the advantage down here though because AT&T doesn't have a great signal so you’re stuck between a rock and a hard place.

Worst customer service I have ever experienced over the last 16 months. I just spoke with a supervisor ID #** and she had no help and told me that it has been too long even though I have continued contacting Verizon for the last 16 months and no one has been able to help. They promised me a phone for $10 a month and lied and charge me $32.50 a month. An additional $540 and when they gave me a credit for $270 they said that was good enough and they couldn’t help anymore. So I have to pay an additional $270 for an error made by Verizon. I am definitely looking into other carriers.

I just had the best customer service ever from a female Army Veteran, Bri! She opened the door for me, greeted me, and fixed my iPhone within 10 minutes. I lost everything on my phone overnight and could not access anything. I have been coming to this store for as long as it has been open and never had such courteous and knowledgeable service as I did today with Bri! I even hugged her!

Have been a customer for some time now. A bit of money but the best to me. I have had Financial problems and they understand and give you time to pay without cutting your service off. Other companies will cut it off in a heartbeat but they are not. These bum ** companies that are desperate for money cause they know they gonna get it lol. But I like them???

In September, I bought a phone from Verizon. They then texted me, in November and told me that I was to be terminated from their unlimited plan because I lived in KY and I was using too much data. They also called and said that since it was not voluntary, I could keep the phone as a free gift. I agreed to the arrangement. Two weeks later they removed $661.00 from my checking account, causing me to have a negative balance. I called them immediately and they profusely apologized and promised a reimbursement.

I was charged for HBO after the 3 month trial expired without any explanation. Very sneaky and unfair. My service was disconnected when I forgot to pay my monthly bill. After I paid it the same day, they charged me $50.00 for service restoration. I would have cancelled my service to Verizon if I was told about those changes. I disputed those charges in vain. Their representative kept telling that service is always disconnected if people don't pay. Very patronizing!!!

Before I believed it was the best however my calls drop and I have connectivity issues similar to my friends on different networks.

On January 15th, 2018 I changed providers after having been a Verizon customer for approximately 2 decades. I ported over my number which immediately worked with the new carrier. I called Verizon to immediately disconnect my service. The rep told me he could not close down my account at that time and gave some lame excuse, but he assured me several times that I would not be billed for anything beyond that day which was only 5 days into the new billing cycle.

I live in the Hendersonville, NC area where internet and cellular service is notoriously bad. With Verizon however, the situation seems worse than other carriers. I've gone days without internet access. Cell use in the house is impossible. I've gone to the Hendersonville Verizon store numerous times for help and there really isn't anything they can do. The good folks at this store try hard for me but admit that more towers, servers, etc are the problem and I must direct my complaint to Verizon Corporate. This area is growing and that means more people trying to access internet and cell service.

Verizon has the best coverage in my area so I stick with them. However, I have had some difficulties w/ their customer service in the past. They make promises then don't follow thru. I recommend keeping a record of who you talk to (name, company ID #). That way you gave proof when they start to deny what they have told you.

Called Verizon on Saturday. The rep signed me up using the "Florida 55 Plus" plan. The published requirements from the Verizon website states: To be eligible, you must meet all the following requirements: Be 55 years of age or older, have 1 or 2 phones on your account, have a Florida billing address on your account. I met the requirements, and the representative signed me up for the plan on Saturday. They verbally acknowledged that the changes had taken place and I accepted.

We have been Verizon customers since the 90s. We have been charged an extra $35 PER MONTH & they refuse to take it off & the supervisor told my husband to take our business elsewhere. Trust me we shall do exactly that!!! They were rude, said we get old bills. They changed the billing a year ago, but we are still receiving the old style. But it doesn't make it easier to read... As if we can't read our bill??? Buyer beware... There are MUCH BETTER providers out there!

I used to have a favorable view of Verizon until they started playing games with your data. When the new unlimited plan came out I was already on a 10 gig per month plan. Right at the cusp of the new plan rolling out, I could not turn on my phone or tablet without being told that I have had exceeded my data plan of 1 GB per month. Well being the dummy I am, I didn't figure it was their manipulation. I'd call support, they would say they were clueless, I did have 10 GB plan and had no idea how my plan had changed? Well it won't me. Took quite a bit of time to conclude they purposefully did so to entice me or frustrate me enough to switch to their unlimited plan. As I write now it is changing up my words and replacing with words that are not connected in any way. Had to correct every word I typed out. That I gave had a bleeping enough of.

Last February after many questions to the Local Verizon Agent about "New Unlimited Data," we switched from the Grandfathered Plan after over ten years. One question was specifically asked several times was about using the "Hotspot." We were told there was no such limit on speed, but it was sometimes reduced due to network traffic.

I decided to switch to Verizon Wireless a week ago and just noticed my first bill was different than what was explained to me when I initially signed up. They want to charge me an extra $20 per month for a "line service fee". This is not a one time fee but a monthly fee. It's basically a fee for the privilege of using Verizon. I feel so horrible. I feel powerless. This is so wrong and I don't understand how this is legal. I will have to pay my first month and then I'm sure they will charge me fees for returning the item. I paid 900$ for my phone and this fee was not explained to me.

Verizon need to fix the installation process for new customers. The way it currently works is psychotic. It seems that Verizon is currently operating based upon what is easiest for their technicians and installation people as opposed to what is in the interests and/or desires of the customers. My installation tech left at 5 PM because his shift was over and someone else came to take his place - it should not have taken as long as it did, more importantly, the installation was still botched and they ended up have to come back and service was not working for a week or so... it is not just the installation process - the issues Verizon has, are structural. They should revise every part of their business and try to look at things from the customer's perspective for a change.

I came to Verizon from Alltel (not by choice). I have S8 Galaxy phone with true unlimited internet, but they're screwing by lowering my speed and slow Verizon service. Bill gets higher with less perks, was given Verizon's NFL Mobile App just to be shut off again. Any other apps provided by Verizon I guess I wouldn't know about, I'm not included...

My mother s8+ phone was $850. Even though we found a better deal on samsung.com they want restock fee to do free return. They want us to pay for cancel fee $175 or $20/month for 19 more months for our lost tablet. They sold my boyfriend an LG phone when he wants a Samsung. Then want a reinstock fee for that 14 days free return for that force sell too. They will use your need of needing a phone right away to play you. Always be prepare. They will not replace the lost items even if you have total protection package. They will find a way to not cover it. They will find a way to charge you for the insurance for months anyways though. It's like paying for an apple and you can't even lick the apple. They will drowning you with fees and debts if you try to leave before your ** contract ends. Don't touch the contract if you don't have to. STAY FAR AWAY!

I have had service with Verizon for 14 years, My kids recently got jobs and I eliminated them from my plan. I only have a flip phone and do not use data. Verizon tried to charge me $95.00 a month for one flip phone. After numerous phone calls they told me there are no data free plans. They finally lowered my bill but not by much. Only reason am staying for now is because I just bought a new flip phone from them. Beware.

Last week I changed cell phone service to Verizon. It took many phone calls, and about 7 hours, to get things straightened out (not only about this issue, but with other problems getting service set up, too). First, the plan I agreed to was the "Small Plan" with 2 GB shared data. I dealt with a representative (Jessica) on the Verizon website, using a chat window. The amount that was quoted to me was $35 per month, plus the cost of our two new phones, which totaled $37.48 per month. I verified with the rep on the chat that the total cost of our bill each month would be about $73 per month plus tax. She verified that.

I've been a customer with Verizon for going on 4 years. I've had nothing but trouble with them from lying to hidden fees to hanging up on you. They have the worst customer service ever. Never dealt with a company so unprofessional in my life. Overcharge you for phones and service. Never give you extra data when they say their data price are way overpriced and just the phone company. Save yourself some time and go elsewhere. The whole time I've had them was all lying and **!!!

Verizon Wireless lied to me about how long it would take to receive my new phone, and when I contacted them they called me dumb and refused to help me. The supervisor on the phone even hung up on me!!! I have been a customer with them for over 6 years and this is how I am treated. I will be seeking a new carrier ASAP. In the pictures below they even refused to escalate me to a higher supervisor.

They have a great network but tech support is weak. They are the best in coverage and reliability but their price and support are questionable. Verizon also maintains views such as lobbying against net neutrality that make them the enemy of the people.

On 1/31/18 I visited a Verizon store to inquire about their phone plans. My family was testing the water and considering a swap from CSpire, a plan we had had for many years. Verizon advertises they have the best coverage area, and this is why I went there. I told the salesman I wanted to price an unlimited plan for a family of four people. He explained they had a BOGO deal going until Valentine’s Day on i8 & i10 phones. He said with the BOGO deal, we could get the i10 for 284 per month, or the i8 for 264 per month. That was a little higher than our current plan, but he noticed my uniform I was wearing and said I'd get 22% off of either price because of my job. That was going to bring the price down to close to our current plan, so my wife and I decided to trade in all four i6 phones and swap plans.

Nothing but lies, don't fall for their scams of lies and false promises. If you live in a zone where there is hardly any coverage at all. You will be lied to by all of the Verizon employees, like, "We are working on the problem." or "Our technician will call you to give you an update on your problem."

Verizon is losing me because I can go to Boost buy 18 GB of data, unlimited streaming at a rated speed but it works. Verizon works only in my hallway and we have to stand in one place to get 4 bars. Tbh, Verizon has gone way downhill since I started with them years ago. The cost is way too much for the data too.

I have been a customer of Verizon since 2002. Last summer my flip phone finally stopped working. I went into the Verizon store. They couldn’t fix it so I purchased a Verizon prepaid phone. To my surprise I was charged $181 on my credit card. Figuring this was a mistake I called customer service. What a nightmare! Spent over an hour this first time being put on hold only to be put back in the seemingly endless loop. I was repeatedly given to a new person having to start over each time saying there was a billing mistake. Tried again the next day, only to have the same experience. No one was helpful and was very rude! All anyone could tell me was I owed the money. They could not provide any evidence that I did owe this money. The supervisor I talked to kept wanted me to say that I was not going to pay.

Their service/coverage is 2nd to none but and they are expensive. I have been with Verizon for almost a decade and though we've had our go rounds, they have somehow managed to keep me as a customer and the reason I don’t mind paying more than I can justifiably afford is because I almost never get dropped calls on my end and when I have problems, they almost always make sure I'm taken care of and remain a loyal customer.

I think Verizon is still a company stuck to their routine of 100 years ago! Their poor customer service made me so frustrated and nervousness! Every time I spent more than 1 hr to solve a simple issue with their agent and again nothing is solved! Immediately after finishing my current payments with them, I will move to another company! They don’t have any respect for the time of their customers!

I had been a long time customer. My work issued me a company phone so after 2 years of having 2 phones I decided to cancel service. I did so online. When I received another bill after cancelation I assumed it was for my last month and paid it. When I received a 2nd bill after cancellation I called in to complain and paid yet another month. No surprise they billed me for a 3rd month. I refused to pay this one. I have emailed and placed more than one, hour long phone call and still can't get this sorted out. Instead of working with me (I have documentation of everything mind you) they try to bully me by threatening to send my account to collections. They won't budge.

I have had issues with Verizon from drafting two payments to drafting when not authorized. Someone just last week got into my Verizon online account and changed the Account Manager, my password, PIN and security question. Per one of their customer service reps for peace of mind I contacted the bank the next morning and let them know what was going on and that Verizon is not authorized to draft this month's payment until Friday, the 16th. They tried to this morning. The customer service rep that I talked to this morning was not very nice. I have an confirmation email from the 8th when I set up my payment for the 16th. This account will be paid in full in April. This very dissatisfied customer will be changing carriers.

As many of you know customer service and quality services and products is what we seek in our busy family and working lives. Issues happen with our merchants and vendors. How it gets resolved is paramount. In my experience for instance with ATT I had a FCC complaint. It was resolved and they exceeded my expectations. However with Verizon it’s a disaster. I am baffled how the FCC allows Verizon to engage in questionable practices. Sending an email for auto renew of a previous year's sports package and refusing to credit me when I never used or asked for the services is...criminal. Customer service at Verizon doesn’t exist. A fact. Why don’t they service Puerto Rico? AT&T does.

Every month they charge me double the bill, I don’t understand how they would get to this amount. Last month they turned off the phones because I missed an agreement by one day, so I paid them and they charged for both phone and a tablet 20.00 each, so that was an extra 60.00 dollars. Every month they are telling me I owe this much money, I need for someone to please help me. I'm handicapped, so I live on a certain amount of money, and get paid on the 4th week of the month, so they wrote me and said, “You owe us 200.00. If we don’t receive the money then on the 26th you owe us 400.00 and something, plus we will turn you off.” There is a big mistake and I need help for the person to find the mistake.

I am so discouraged with Verizon, I switched from postpaid to prepaid because my bill was forever changing. I had to deal with them monthly and this became a "pain in the **". I am due a refund of $109 plus change, I am getting the runaround and guess what? When you call you get an "automated" message and you can't get anywhere because there is absolutely no way to get what you need according to their menu? I have called several numbers and I am so frustrated, finally have a "human" who is processing a "ticket" for my refund. Had I not been on top of this I would have been out $109 plus change which I can't afford.

After 2 hours on the phone with a Verizon "customer service" person and not having the original problem resolved, I walked into my work office, mentioned that I was on the phone with "Verizon Customer Service" and every person in my office laughed, rolled their eyes, commented, or shared a similar story. Not only do they train their CS people to sell-you-up, instead of solving your problem, they are also an "INHUMAN" company. Meaning "not" human.

First, like many consumers, I'd signed up for their rewards program and just about the time I had enough points to redeem for anything, they take them away and expire them and change their rewards system - again. Now, it's called Verizon Up. That's not the main reason for my complaints, though. Next, the reception stinks. I use my cell phone for both personal and business use and the reception is constantly dropping calls. When I contacted them about this issue, I was advised that I could make a complaint each month to get a "$5.00 inconvenience credit," for said dropped calls but no more than that.

I spent 40 minutes on hold to be told I was outside of business hours... What a waste of time and no compassion. I’ve been a customer with them for 4 years and am regretting, due to their customer service. They changed the payment date on me by three days. It’s always been the 10th but was switched to the 7th I guess.

I'm on hold now. I absolutely hate the overly polite scripted, offshore, customer service. If you ** are going to charge me for premium service, you need to deliver premium service. And... I was just disconnected. Have any of the Verizon executives ever had to experience customer service like a customer does? Or do you just put a lackey on the task? Screw you Verizon.

Verizon's customer service is literally the worst that I've have ever encountered! I've been on hold for 35 minutes and I can hear the guy typing away on his keyboard. I asked to place a simple phone order because they don't allow online orders. The customer service representatives are so rude and so unfriendly! I am at my wit's end!!! I want to punch someone. Ughhh!!!

I have way too many complaints about Verizon to even type them. I will just go with the latest. My dad was on our family plan, he passed away in Sept 2017. We called in October to have his line removed. It is now Feb 2018, and they were still charging us. They were told at least twice, once in October and a time after that. It's hard enough dealing with a family members death let alone these people can't do their job and remove his phone. Besides, they are just crazy with their charges and fees. I am paying off my phone and going elsewhere.

I was with Alltel until they were bought out by Verizon. Well over 25 years in total. I have been charged all kinds of fees over 263.00 and told me they will only $90.00. Worst customer service. Then I am on the phone with a Brittany and there are no managers for me to speak with. Will be up to 2 days before I get a return call but they are willing to attach additional fees!!! Are you kidding me.

We had been with Verizon for 8 or so years. They recently sent letters stating service would discontinue service, in certain areas of the city we live in. We never received a letter but the service shortly after got worse. It was a nightmare to get a call in or out. I called Verizon they said we could leave after a month of trying to get the service to work at our house. After returning the phone I was told I had a $401 credit that they would refund me in 10 days. I had not heard from them so I called today & was on the phone for over an hour. Today, they tell me that the other representative misspoke and that I owe $384. And wanted me to pay for the phones I was told I could return with no cost to us.

I have been a Verizon Wireless customer since they bought out ALLTEL (Which was 10x better than Verizon.) My monthly bill with Verizon is about $410.00 a month. It is progressively getting worse. Bills keep getting higher and customer service is going right out the door. They don't care about anything other than lining their pockets with more of our money. Funny how Verizon is always increasing their cost of their services and yet everyone else is lowering theirs. I know in my area Verizon is the most expensive carrier and it seems that their service is getting worse. Drops calls all the time, all lines are busy, or the newest thing that started this rant is now you have to pay for the Cloud.

I have been living an ongoing nightmare with Verizon for three months. The iPhone 6 s Plus I purchased from them became defective after 10 months. I notified them and they replaced the phone along with a box to send back the defective phone to them. I went directly to UPS and sent that phone back the day the new one became active. That was 10/31/2017. Within a week they started sending me texts saying to send back the old phone. Then I started getting texts and emails from them frequently demanding I send back the phone... then they started saying that I owed them $658.62. It is too much to try to detail every stressful and infuriating interaction with this company in the past three months.

Many years ago I switched from being a long time contract consumer to a prepaid cell phone user! At that time Verizon Wireless told me that if I needed to change the phone I could transfer any leftover money on my account which is a lot to a new phone! Now I must pay 5 dollars a month to keep it in service and it is not allowed to be deducted from my existing 100 dollar balance. If I try to buy a new phone or switch to a new carrier they will take all my money! This seems illegal! Does anyone have any suggestions?

I have been with Verizon since 2002 and at this point I have 4 lines and 2 gizmos with them. October 1st 2017 they switched me to unlimited plan and that's when my nightmare started. My next bill came over $600, I called and only because I had in writing through the chat when the plan was switched all the details about what was included. That is the reason I was able to get the credits which they never fully refunded. Since then I have made many calls where I spent hours on the phone and it was just a waste of time. Spoke with Eric **, later with couple of others, then Latish was awful and very rude, at the end Mike supervisor that kept making threats that he will terminate the call if I don't stop telling him that his employees made a mistake. I have a proof in writing for every change that was made and mistake they made. Even with all that they refused to remove fees and charges that should never be there.

I switched 5 phones to Verizon. I went into the store, had them look at the phones and they assured me that I could use the two iPhones as long as I got them unlocked from AT&T. Well, they couldn't use them. The iPhone 7 was less than six months old. I was also told on 1/23 that I would get $150 in visa cards for each phone I transferred as long as I signed up for Verizon by January 31. When I returned on January 30th, I was told that Verizon ended the VISA promotion early and they can do that. The $750 which would have help pay for half the payoff from AT&T. I got no visa cards, and had to buy two brand new iPhones in addition to the other three phones.

I have been with Verizon since 1992. I recently attempted to update my phone and the only deals they had were for new customers or existing customers to add a line. Whatever happened to taking care of your loyal customers?

Just complaining about the fact that they charge obscenely high rates! You can get a less expensive phone plan from T-Mobile or Sprint. I was paying over $125 per month and now am paying $50 UNLIMITED everything with another carrier. Verizon is going to price themselves out of business.

Verizon erased my voicemail box without my consent. I had been saving a voicemail from my father who passed away in 2009. For nine years the voicemail remained in my inbox through several phone (not phone number) changes and I have never had a problem. Whenever I was feeling down I would go into my inbox and see that it was there and I would feel better. Yesterday without warning my entire voicemail box was erased and all that remained were current voicemails. When I called this global company, they had no retrieval process or backup plan in place for things like this. Although empathetic, there was nothing they could do. This is unacceptable and disappointing from such a well-known, large company that I have been loyal to since 2007. If I wasn’t locked into a two-year plan I would not use this company anymore.

Every day I hear more about how bad Verizon is, with billing, data, 2yr contract, customer service and so called insurance they offer. I am no longer with Verizon and will give two reason why though I could give 10 reason. I got service for my son with insurance offered through Verizon (had logo and company name all over insurance papers) for 389.00. 1 month later he was on baseball travel team in Las Vegas and his phone got broke. When I tried to get a new one Verizon told me they had no insurance, that it was third party and needed to contact that insurance co. Nowhere in the paperwork did it say I had 400.00 deductible if something happened to phone and needed to replace it. (phone only cost 300?) So they got me for $389 + they tried to get $400 more for deductible? $789? Does this even make sense? Does Verizon think everyone is that stupid? (total scam) and people fall for it every day. Wow legally stealing from their customers.

Verizon has been my carrier TWICE, this second time for a few years, and now I remember why I cancelled the first time. All carriers are highway robbery, but Verizon is ridiculously over-priced!! Yeah, the plan rates sound good up front, until you throw in all of the activation fees, taxes, adjustment fees made mid-cycle, etc. There are always fees somewhere that they can charge. A customer service rep told me I wasn't locked in, but that I still owed on my phone. Unless I became wealthy overnight, and pay off their high priced phone overnight (that broke totally after one drop with a protector on it), that sounds pretty locked in to me. My recommendation is go with a prepaid cell phone, or a type of phone through another provider. I work retail and have been learning more and more about these at my store. I am looking into this asap and will be cancelling my service with Verizon at the soonest moment I can.

My wife and I were basically lied to by Verizon agents. We spent about two hours to get our service transferred from AT&T to Verizon. The sales agent assured us that we won't pay more than $40 per line plus taxes and fees. He assured us there won't be any more fees. He assured us that we will get a 15 percent veteran discount in two months. He assured that we'll have the $40 per line deal. Two months later. We are being charged a $100 one time fee, charged for a $65 per line service, and the promise of 15 percent discount turned into a promise of $15 discount. Verizon also charged us for a fee for not having auto pay when the salesman assured us there was no such fee.

I switched over from AT&T because I was promised one price and then charged another. A big company like that and they can't stand by their promises. What a shame. I can't begin to tell you how disappointed I am with them. I heard such good things about Verizon and it was all a lie. Of course I can't get the price I was promised because the big company always wins. So now I got to get screwed because of their mess up. Think twice or three times before you switch over and it don't matter if the conversation is being recorded, that's for their convenience. Not all that glitters is gold. LIARS!!!

Several years ago Verizon had the best customer service in the world. We recommended them to everyone we knew. Now they've turned into a group of people who no longer care about their customers. The almighty dollar comes first to VERIZON WIRELESS, not the customer. We've gone through so much frustration the past few months dealing with the problems caused by this company.

I switched from T-Mobile to Verizon a year ago and I have had nothing but problems with them. They have charged my account with miscellaneous charges that I didn't ask for. They took $435.00 directly out of my bank account without my authorization for a phone that I had "already" sent back. Their customer service representatives consistently did "not" follow through with what they said they would do. For example, sending a box to return my phone, crediting my account, notating my account, transferring funds back to my Visa card, calling me back. "Several" times I called in and held the phone for 10 to 15 minutes only to get a representative who would either hang up or drop the call. Also, it is difficult to actually get a customer service rep. You are unable to bypass a very irritating automated system that is a quite "lengthy" waste of time.

Verizon Wireless offered me 2 lines for $100 with unlimited talk, text and data on a Win Back promotion in NYC. Both lines were dropping calls and the data didn’t work. Made several calls to Verizon and was assured I was getting the best service. It wasn’t until the 10th call I was told I was placed on a low priority plan and in a congested area others paying more for Verizon would get priority over me. I live in NYC. Where in NY is it not congested. The only option they offered was for me to pay more for better service. Felt I was misled every step of the way. Anyone within the NYC getting this offer BEWARE!!!

Everything was great during time of sale. Then 3 days after owning my phone it quit working. I had my IT department at my work check on it to see if it was something that could be easily troubleshooted because they fix phones at work. They told me it was water damage. I had the phone for THREE days. The closest it came to water was that it had been raining the past weekend, but it's not like I was on my phone in the rain, nor did I just leave it out in the rain.

I have 4 bars of LTE 4g and I am getting .042mbps download speed. I was working with Verizon yesterday on the issue. I started online chat with my Verizon and tried removing SIM card and restarting. No change. I was advised to call and got tier 2 support. She checked and made sure there was no throttling. None, btw I have the unlimited data plan with 2 Nexus 6P phones. She passed me to tier support. He checked network towers etc. No problems found. We reset network settings and restarted again, testing both phones and tethering a laptop. At 1 point I got 6 Mbps and then lost it. And since less than a Mbps speed. Why am I being fleeced for high speed internet and NOT GETTING WHAT IS ADVERTISED? Please kick this up to the AG!

I have Verizon now. I am sitting here waiting for the line to move. It is after the date when it is supposed to slow down. It is slow ALL the time. And for this inferior internet and often 'Dropped Calls' I have to pay for 1 line $100. No, I will not. Trash equals $0. I will find something else.

I have been a customer of Verizon's for several years, while I love the range of service, customer service has progressively gotten worse over the past few years. My son's phone had a defect, so he didn't have service for almost a month. After several calls with Verizon to include troubleshooting, they finally agreed to send him a new phone. We were told that we had 5 days to send the defective phone back in order to avoid a $500 fee.

Takes too long to refund a payment. I need to wait for their team to call me 5-7 business days to "confirm" refund. I made a double payment with my bank card on Saturday, Jan 20th. Contacted their customer support immediately (like in 10 minutes) to cancel the extra payment and here is what happened. The chat operator says s/he will cancel the payment. Right after the chat, received a text from Verizon saying I need to contact their financial team. Called the phone number given to find out they are closed for the evening.

I do not hesitate to write an excellent review for Verizon. Amanda ** in customer service and support took the time to get to the bottom of an account discrepancy and followed up after doing so by email to outline the correction. I did speak with others who did not do as well as Amanda however in less than ten minutes she had listened to a customer concerns and resolved them. This extra amount of effort is just not typical in a time where people flock to write bad reviews. Amanda please keep up the excellent work and I hope you excel.

I am writing to warn people not to sign up for Verizon. Their customer service and approach to people infuriates me. I recently left Verizon and will never do business again with them. First of all, was very dissatisfied with their plans, and the fact that whatever plan you have, even upgrades, you always seem to "run out of data", and you end up getting billed for additional charges. Not to mention that they always harass you by sending emails and texts when your bills are due or overdue. It's very difficult at times to get through to customer service, and when you do, most of the time the customer reps are inept, or give different information each time you call.

I'm absolutely disgusted with Verizon. As soon as we can we are getting rid of them. We had AT&T and my husband's phone broke and his friend had Verizon and said service works well so my husband switched and bought a new phone with Verizon. I had an iPhone 6 which I still owed 300 on and they told me if I go pay it off and switch to them they'd give me a 200 rebate and I could keep my phone. Spent 300, paid my phone off and they had me fill out the form for my rebate. Two weeks later my son wanted a new phone so he asked if him and I could do the buy one get one free iPhone. As a Christmas present I said sure. So we went to the same Verizon and made the purchase.

Verizon changed our data storage plan, a plan that was advertised to never expire. We had no choice and were moved from 25 GB storage that was free ($2.99 per month fee was waived as part of our plan and was never to expire) to a 1 TB storage. The 1TB storage plan is 9.99 per month. Verizon was to waive the entire fee for 6 months due to the plan change, then waive $4.99 forever, making the plan $5.00 per month after the 6 month "free" deal. Our bill came today and we were again billed the $5.00 per line and have had to call Verizon Wireless again (been on hold for 34 minutes and finally someone answered - I asked for customer retention after telling the rep all that has happened, he transferred us and the retention department was closed - you can't tell me the rep didn't know that!).

I have an AT&T account but have had to help family members with Verizon accounts. Verizon makes you jump through hoops to speak to someone who doesn’t know the answer to your question. AT&T bends over backwards to support you. No password to enter, no wait time and they follow up with a personal text message to make sure your issue is resolved a few hours later. A Verizon store employee told me they took the chairs out of the stores because angry customers would throw them. This was 10 years ago and I still haven’t seen chairs in their stores since.

I have had Verizon service for well over 25 years. Regular home phone and got a cell phone when they first came out. I had both for quite awhile but at some point I turned off the home phone and only had cell service. I moved into a handicapped accessible apartment after an accident and my physician wanted me to get a alert service. So I called from the hospital and asked to have the home service hooked up for it. For some reason the service would not work. They asked the apartment owner to let them cut a hole into the wall and he said only if they repaired it. Which they refused to do. I spoke to several people regarding it and was told the service would be disconnected and I would not be charged.

I found out COMPLETELY BY ACCIDENT today that Verizon moved mine and everyone's due date up 3 days. Verizon DID NOT notify me of this and this gives Verizon MORE MONEY through late fees. This is GREED, UN-ETHICAL CONDUCT and once I pay off my phone, BYE BYE VERIZON! Someone should make a commercial against Verizon for their low down sneaky move. SHAME ON VERIZON!

I got Verizon 3 months ago, so far every bill has been double of what was quoted to me. Every month I have to get in touch with customer service about the overbilling spending a good 40 minutes each time just to find the same issue the next time. I don't have the time, energy or money to be bothered with them. I am leaving.

I have had the worst experience with Verizon wireless that I have ever encountered with any other cell phone company and I have been with AT&T and T-Mobile, we switched to Verizon from T-Mobile in September of last year right after the hurricane because we had such bad service during the hurricane and we had heard that Verizon got signal everywhere and that they had no issues, well that is totally false!!!! I have no signal at my office or certain stores or the courthouse, it's insane but that is not the worse part, they announce that you get up to $650.00 back when you switch that is also totally false, be aware of the fine very fine print and the way that they explain that money back on your trade in.

I am a German citizen working and living in the US since the middle of last year. I have tried to order a tablet via Verizon and had to call their fraud prevention team before my order could be processed. The reason was that I do not have a credit score yet since I just recently got my first credit card. So they needed a proof of residence along with my ID which I sent them. I asked if sending my German passport is okay and they said yes.

We had a 3G family plan and wanted to upgrade to 4G since we were running out of data sharing it among 5 family members. We tried to upgrade before we ran out of data while on our vacation. Almost 2 hours at the Fort Myers Fl store with no luck because one phone, not with us, wasn't activating. So we were told, "You had 3 more days before you will get hit with another data charge, so change plans before then and bring the missing phone." When we got back we went to the Matteson Il. store with the missing phone. Before 3 days were up. They got us on a new plan plus had to pay for the extra data usage of $45, but now my other son's phone who wasn't with us, wasn't activating. So now he had to go the Verizon store in Evansville (this store is corporate owned) and easily resolved.

I switched to Verizon at a time when I was doing a lot of driving in rural areas and needed the coverage. When I signed up for the plan with the free phone I was told if I don't keep it for 24 months it would be $6 a month for the phone for the remainder of the 24 months but I would get a portion of that taken off if I return the phone. I almost changed my mind when they told me what my total bill would be, but I needed what I thought was a better network. I had my number ported for several reasons, competitors are half the price, Verizon internet is unreliable, and the phone had software issues where it would start and stop my media if I plugged in a headphone jack, if I set it down on anything metal it would reboot, and the Bluetooth didn't work right.

I applied for a Verizon account, was approved and went to the store to pick up my phone. Upon arrival, I was told the order was on hold. I contacted customer service who immediately transferred me over to the fraud department. Standing there, embarrassed in the store, I was asked to produce Id, social security card, and utility bill to send to the fraud department. I sent my Id, first page of my bank statement (I'm in college and don't have utility bills) and a copy of my credit report showing my social. They insisted I send my SS card. I will not be doing this. Verizon is creating a database of information that would be an easy target for identity thieves should they get hacked.

We moved our cell service to Verizon about a 10-12 days ago. We asked many questions and once got the info. I told him I would call back the next day and start the service if we were interested. He provided his work cell number for us ** and said to call on that number which we did the two days later on a Sunday (December 31, 2017). I told him that I would switch if he could do something about the activation fees of $120 ($30 X 4 Lines). He said once we received our sim cards (we were bringing our own phones) to text or call him and he would provide some credits to cover this. I did that and to no avail. I have no credits to date and have texted twice and called and left messages multiple times. He also told us to sign up for AutoPay and we would get $5 per line credit. So I did that the day we activated the phones.

I use the iPhone personal hotspot for high-speed internet on the road. Often the local “free” wifi is too congested and too slow to support our use — upwards of 8 gb a month. In addition, I would be using it for streaming, and for online meetings both of which are data hogging uses. When Verizon offered me “unlimited” data at a higher price than my 4 gb plan, it seemed like a good deal. But as soon as I switched it seemed to me that my speed dropped. I did some online research and found similar reports plus an article that asserted that the more data one uses the lower one goes in priority for the available bandwidth.

Verizon has, since November 2017, implemented a new way to burn up your gigabytes and make you think you must upgrade to the Unlimited plan. I started noticing a gigabyte drain every 12 hours on one of my 4 phones in November. I called them and was unable to get an answer. Their suggestion was to "turn off cellular data". That's Ok if you stay in a WiFi area. This month it showed up on all 4 phones and my 8gb plan ran dry in the first week!!

They are good at saying "I'm sorry" and "I understand" but not at fixing your problem. I have called them over 10 times with the same issue of my phone shutting off all the time with 70% or more battery power. Every single time they spend half an hour saying "I'm sorry" and "I understand I apologize." And by the time they get me to somebody who can help the phone dies and they never help me. I explain this to them every single time I call them that I don't have the time to go through all their apologies just get me to somebody who can take care of the problem and they never do.

Verizon did not pay the promotion they offer. They told me that they were going to pay the Amor that I owe in the company that I came from. But they didn’t pay and my credit was affected. I tried to talk with them but nothing works.

I bought a new phone from Verizon, when I got the phone it would not activate. Then started trying to reboot. I called Verizon. They wanted to send me rebuilt one, NOT a NEW one. We just paid $900.00 for a new phone and Verizon wanted to send me a rebuilt one. NO THANKS. I recommend DO NOT buy a phone from Verizon. Buy it from a store. Then you know that it works. Verizon told me I had to buy insurance, with past experience on that issue they always send you a rebuilt phone, but sales said only if the phone is older than a year. Verizon said they would send me a new phone, which they lied. As a business owner we don't like it when we are lied to. So we called the manufacturer. They are replacing the phone with a NEW ONE. SO DO NOT BUY A PHONE FROM Verizon. BUY from a local store. We have heard others complain also.

I ordered an iPhone online 10/11/17, they did not have one in stock so they were going to ship one to the store. I had to go out of town the next day, and returning on Sun 10/14/17. I was not told that I only has 3 days to pick up the phone when I ordered. I stopped into the store 10/14/17, Verizon canceled my order. The store would not let me have the phone since it was canceled. I tried ordering another phone that same day online, but it would not let me saying that I was not eligible for an upgrade. NOTHING but issues! No one would or could help. So dissatisfied, so I ended my business with Verizon the next day. On 11/14/17 (one whole month later mind you) Verizon withdrew $500.00 out of my checking account for this phone they would not let me have. I have called many times and have had to go over this whole scenario every time because no one knows what they are doing.

Verizon is incredibly pricey, 170 a month for two phones and low data allowance. They also sent me a Galaxy S8+ with a scratch on the screen and refused to replace it, stating that it's impossible for a phone screen damaged other than by the customer. I literally opened the package and went straight to the Verizon store... I will be dropping these guys as soon as my contract is up.

Bought a Google Pixel 2 online that was $300 off as a new customer. Paid extra for next day shipping as New Year's was coming up. Two days later no phone, no update to shipping info. Online help said had to wait for shipping info, they couldn't do anything. Five days still nothing. FedEx said never received a package. Called support. Said sending new one and $50 credit to account, call back Friday if haven't heard anything. Friday nothing. I called. Was told order was lost and refunded. Could not give me that price and "what would you like me to do?" Told them to forget it, refund all $. Was told that could take 14 days. Bought one from Google store and am trying Republic Wireless they already shipped.

I contacted Verizon Sales via chat this evening to see if I could gather information about trade in value of my son's old phone. Usually chat is polite and professional - not tonight. The chat session began and I supplied current phone and the ideal new one. Jessica asked what my concern was and I was frank, I stated cost. She quoted he would pay around 23.16 a month after trade in (meaning he received $200 trade in).Sounds great, right? Long story short... She quoted the top trade in value with no disclosure that this was a best case trade in. She provided a link so I could check if I wanted so I did - and came up with 27.16 or $100 trade in value. I asked why the difference... she then kept stating click the link for pricing and inferring I was using wrong number. I pointed out that I did click and my trade in value was half hers and my question was where are you seeing 200.

Took advantage of a Verizon Cyber Holiday deal on 11/27/17. On Verizon website: "Save $150, or $200 w/ iPhone purchase. Device payment purchase required for iPhone. 2-yr activation required for iPad. Up to $200 instant savings off the retail price of the iPad." Same deal Verizon is advertising currently. Paid bill today and noticed discrepancy and found I did not receive the promised discount. Called in today to speak with a representative and given a "song and dance" about how sorry they are that the previous sales rep did not inform me in order to get the discount as advertised, I had to pay all up front. NO, I was not informed of this "gimmick" verbally or in writing. It is nowhere in the purchase agreement or sales contract. It is nowhere in the "fine print" on the Verizon website anywhere then or now, as I said the same deal is currently being advertised on Verison website.

I know that Verizon holds the market when it comes to cell service. But their customer service is THE WORST!!! I've been holding for over 15 minutes already to speak with someone, and this is like the 5th time I've had to do this! I'd rather go stick my face in the ** snow outside than deal with Verizon Customer Support!!!

Verizon rep told me we should buy a Smartwatch there because they waive the activation and if we buy it at Best Buy they wouldn't. We got charged for activation so I contacted Verizon support and they told me he lied and I have to pay it. That's the end of it.

I went into a Verizon store to upgrade my phone to the new iPhone 8. I was told my bill would only go up $5 if I made the switch. So I did it. Now my bill is $35 more than what it was. I called them to ask why and all they can tell me is that I had a promo on my old phone and don’t have one on this one. That’s why it went up. I asked why I wasn’t told this before I switched? They said they don’t know. Of course there’s nothing they can do about it and now I’m stuck with a big phone bill because I was lied to. Thanks Verizon!

Verizon Switch was a total scam! I cancelled my service from another carrier, because Verizon had a deal in early 2017 where I paid $35 per line & would receive $600 in gift cards to pay off my old carrier. I bought it hook, line, & sinker. It was never told to me until 10 months of trying to get those gift cards that you receive one or the other. Not both. So I left the other carrier. Had to pay them off. Now am saving $9 per month (Woopie). And also don't get unlimited data anymore. I'm very disappointed in that company. Don't intend to stay around. Shame on Verizon.

Recently experienced a plethora of problems Verizon bestowed upon my family and have just been pushed over on edge to inform others on it. Last January I purchased my iPhone 7 and paid for it all UPFRONT. Verizon charged me monthly for the phone (an ADDITIONAL $1000) because they could not find my original receipt. I spent days on the phone, visiting various Verizon stores, and eventually retrieved the receipt FOR them. Just as I thought that problem was nearing a resolution, another problem came my way. A brand new iPhone 8 showed up at my doorstep! In the middle of Midterms week, I spent 5 hours in just 1 Verizon store on my day off.

After HORRENDOUS service from switching our business number to them, we are still going through over 2+ months of Verizon not releasing our phone number for us to use a more reliable provider. Tech "support" says that the OneTalk phone number is not able to be transferred. STAY AWAY.

We decided to switch from T-Mobile to Verizon because of the coverage and an employee discount through my wife’s employer. We were charged a set up fee when our phones weren’t set up because the girl working at the store didn’t know how to do her job. Then after it was too late to return the phones and cancel we found out the discount would not apply to the unlimited plan, another fact left out when signing up. I would have stayed with T-Mobile had I known how this experience would be, I would not recommend Verizon in the future. Very disappointed.

Verizon ran a 1 day only sale on New Years Day...a day when their customer service staff closed early and was not available to help consumers. Ok, so I'll go online. The deal was get a Samsung 8 AND a galaxy tablet E for $18/mo. I wasn't going to upgrade but I thought that was a great deal so I went online, signed into my account, went to shop and clicked on the promo. It brought me to the phone to choose then brought me to checkout... no mention of the tablet which I thought was strange but I figured it was a buy one get one so I figured it was just bundled, especially since I clicked on the special icon which you would think would prompt you to whatever needed to get done to get that special. Finished the transaction and paid.

I bought a mobile hotspot device at the end of 2011 while living in Rochester, NY. I only used it for a couple months and then quit when it cost too much for limited data use. I had not used it since 2012. I was being billed automatically from my checking account but did not realize that they were still charging me for the next five years. I had Verizon good for a couple years after moving back to Virginia Beach in 2012. Then they started disconnecting my service for 4 months in a row despite my paying by autopay. When I tried to pay online my account showed zero balance owed. Yet they kept disconnecting and sending me collection letters. I switched to Cox and then found that I was still being billed for Verizon services. I blocked their charges and they reported me to the credit agencies. I went from a credit score of 835 to 647 now because of Verizon. I have sent letters to the credit collectors to no avail.