Verizon Wireless Reviews

Verizon’s workers are very mean and if you pay insurance it means nothing. You still pay full price for fixes and there are many hidden fees in my bill.

Verizon sales department pushes promotions to get new lines. We had been told by the sales department and an account manager that a promotion for buy one get one iPhone 8 was applied to our account. After being over-billed we were then told that that the promotion wasn't applied. They wouldn't reimburse us for previous over-billings nor refund our purchase so we are stuck with $696 of extra costs. Beware of sales tactics and read all the fine print of the contract no matter what Verizon managers tell you.

I purchased insurance for iPhone 6 Plus that I purchased with Verizon. I have paid diligently for 2 years. I have two iPhones one which I use when I travel abroad (iPhone 6 plus) and a smaller iPhone which I purchased through Apple (nothing to do with Verizon) that I use for phone calls in the US. Last night my iPhone 6 Plus fell from the table and I attempted to make an insurance claim on it; the damage is certainly covered. However, Verizon informed me that because I have been using my SIM card on my alternate iPhone, I was unable to make a claim for the iPhone 6 Plus.

Excellent service. I'm not experiencing any drop calls and means the most to me and my business. I don't like the constant surges in prices, but it's worth not having drop calls.

I purchased a new phone and had the local store transfer the data. Something went wrong with the transfer and my info is poor. After many attempts to repair the situation (personal visits to store and telephone calls), I was told to clean the phone, e.g. return it to factory settings and start all over. Seems more complicated than I thought. I also purchased a screen for my cellphone, it broke and they refused to acknowledge it or provide me a replacement. It supposedly was under warranty. Lastly, I think Verizon is pricey.

Verizon's 3gs of data on the $40 plan sucks! It's gone in 2 days and I hardly use my data. I think the price is affordable but they need to up their data to compare with the other companies. I am getting ready to switch to Straight Talk which gives 7gs of data on their $45 plan!

After a very rocky start in 2015 with an apple iPhone from Verizon in Costco that did not work properly, I finally found a qualified Apple expert at the support service and got my phone replaced in 2016. So far it's been good quality since then.

Working with Verizon's customer service is a nightmare! First if you actually get to talk to someone, they might know where to send your call if not you are better off hanging up and calling back. Verizon's tech people know about their phones, not what the typical customer has, they tend to get caught up in their own busy to really give a damn about your problem, then it normally takes two hours, if you're lucky to resolve any type of problem!

Verizon's exorbitant cost for a 2-person plan and the difficulty in using data for web connections is ridiculous. What good is having data that I can't use when I need it?

They cheat people on their data, they don't train their customer service representatives on their own policies, and all they care about is more money. Good reception on calls but poor customer service.

The plan is expensive for 2 lines. Also in some places the signal is from 2 to 4 bars and something that I notice is when you have 1 or 2 year old device the speed and procedure become worth every time.

I have actually switched to Tracfone! I had a hotspot through Verizon that I like using when traveling. When I did not want it anymore I called and cancelled it. To my surprise after 3 months they started charging me for it without notice. That finished it for me with Verizon. Paying for something I didn't order always makes my blood boil. I can get the same service with Tracfone and pay for what I want, not what they want! And a heck of a lot cheaper also.

I got this phone because my daughter thought I deserve a better phone but I have to tell you it not the best. As for the service the rates keep going up. Also the insurance OH and the payment date they change it to whatever fits them.

Verizon Wireless is too expensive for the plan that you get, phones are financed for 2 yrs, so it's just like a contract. The fees & taxes are not included in monthly rate.

Our service overall is good and we are happy. We get excellent reception. Our only disappointment is that for the two lines that we have, we should have unlimited data for the price we pay. Other than that, we are very satisfied with our service with Verizon.

Other than my high bill, reception is better than my friends who have AT&T as well as Sprint and T-Mobile. I am satisfied with Verizon. But the cost for data on three phones unlimited is too much. The unlimited plan that I was on before I bought the first iPhone back in 2011 was discontinued and now it is out the window. Either you get more than you need or you end of paying an additional $15 each time you buy 1G.

I called Verizon 05/30/2018 to set up a payment arrangement. I spoke with 5 agents. The Verizon employees I spoke with were very rude, unprofessional, condescending, poor customer service. I was trying to get a better understanding of promise to pay versus future dated payments. Verizon needs to improve their customer service and carefully listen to the calls I made today. I asked to speak to a supervisor and I spoke with May. Her employee ID is **. I got no help from her and she extremely rude. I asked her to transfer to me another supervisor and she transferred me to the customer service line. I finally got help from Kadeshia ID **, she was very friendly and went above and beyond to help me set up a promise to pay. I have 4 lines and paying over 300.00 dollars. As a paying customer I should not get this type of treatment. I would rather cancel my service and to go another provider and get a full refund.

Had the worst experience of my life. I had one Verizon Wireless phone with my company and two lines with AT&T which I wanted to have all under one company and one plan. I called to cancel my Verizon to switch all lines to AT&T. I was transferred to the retention center where I was offered a family data plan for all 3 phones that was about $50 less than their advertised retailed one. Little did I know it was bait and switch. They had me transport my phones over and then they told me they could not transfer my Note 5 phones from AT&T to Verizon. Then they lost two of my phone numbers.

I've had this company for many, many years. I've never had a problem with their service or reception either. I'm very happy with them. I would recommend them highly.

Prices on Verizon should be decreased. It's too expensive for just one line at the lowest gig choice. Also cell phones are so expensive these days. Apple should lower their prices.

High monthly rates, no deals for existing customers, horrible customer service. Every offer they have has tons of fine print and usually involves adding a line or a mandated trade-in. They are not the only game in town.

While the service is absolutely one of the best, can Verizon make their plans cheaper? I feel like they are robbing a lot of hardworking folks out here.

I feel that VERIZON has been overcharging me for over 10 years! I pay too much for my plan and we only have 2 phones and the iPad on the coverage. I have to find me another reasonable priced data plan before the new year because I am paying too much for the mediocre service I receive here in Illinois.

Their sales people must work on commission. They promise what you want to hear, even put it in writing and then the bill comes and Verizon says, the promise can't be done. Verizon can't even credit payments to the correct account. I've had to have the BBB intervene.

We live in a rural area and we use to get really good service. Tower is about two miles away. But they changed something on the tower so reception can be bad and I get an echo during a lot of my calls. I have to use them as Wi-Fi carrier as well. Service is sometimes lost and because this is our only means of internet we go through our data usually in half of a month which then slows down and our bills are always higher than what we thought we signed up for. And customer service isn't always the greatest because they know there really aren't many choices. Almost everybody is the same.

Verizon has excellent coverage but is very expensive. If you're in need of a phone they also have a payment plan to buy a phone, they are a bit higher priced than you can find them online for but you avoid the fees for bringing in an outside phone.

I honestly have tried other plans and always end up back with Verizon, their coverage is certainly the best. There is only one spot that I have found no coverage but only last for 1 1/2 miles. Customer service always has the answers right away and if not they get back with me promptly.

Verizon Wireless' customer service is terrible. Difficult to reach a human. Not enough technical help, always trying to sell you something. Need more basic plans for people who use their cell phone as a phone not a computer.

I switched to Verizon yesterday after years of being dissatisfied with Sprint and their blatant racist treatment and the new phone and plan Verizon had to offer is amazing. I have nice new Note Plus, Otter Box and a device for my car called Hum. It is awesome. So glad I switched.

Best coverage, hot spot works great on phone and tablet. Verizon costs more than most other carriers, but I get coverage when others don't. I can work for hours at a time via a hotspot from just about anywhere without interruptions.

Probably best coverage but you pay for it. Lots of service centers around which helps when I've had problems. You have to call a lot to get least expensive plan.

I tried to disconnect Verizon internet because we are moving locations. We have Cox in the new building so they want to hit me with early termination! My lease is up, the new building has Cox, what is wrong with this picture??? I have no choice but to disconnect. Bunch of idiots.

Let me start by saying you have the rudest customer service department I have ever spoke to. I called this morning, May 29th and spoke with someone named Tanya and I was explaining something to her and she kept talking over me, very rude and condescending. I then asked to put through to a manager, I sat on hold for 20 minutes and finally someone named Jules got on the phone. He was nicer but still not helpful. I feel Verizon wireless is so criminal, they now charge you $7.95 each time you call and set up a payment arrangement, I guess this is wasting their precious time. I absolutely hate this company. I will be looking to move on to another company.

Verizon's costs for phones and service keeps going up for people and RETIRED VETERANS and the battery life cycle SUCKS. And although the designs are better, SIZES are getting too big for convenience.

I have an old flip phone and love it. No internet. Just text, talk, camera and a few tools. All I need. It would be nice if price could drop to 20 or so though.

Verizon is supposed to have good coverage. I find not true. I get poor reception even in the SF Bay Area! How is it that I get only 2 bars downtown? How about 5 bars and the pages don't want to load in a brand new iPhone X?

My twin sons and myself do have a Verizon wireless family cell phone plan. Verizon does seem to have great coverage even in the rural MN. area. Verizon also seems to keep up with the latest cell phones to choose from. And those phones are very expensive no matter where you buy them from. Before my sons were teenagers we used the prepaid cell phones. We didn't need the most expensive, newest phones to pay for all at once. And then I always knew what the monthly bill would be. And of course if you're not buying a cell phone, the service charge each month will be less no matter who you go with.

I did a buy one phone get one free deal and they charged me full price for both and will not correct. My bill has me buying a phone I bought from Apple. Tried to explain the charge is on another phone but they could not comprehend.

My only complaint with Verizon is that I chose the 55$ unlimited and my first bill is $110 which I really don't understand. The next bill is going to be 143 and I have my own device.

My phone bill started out in the 120s. It has been raised to 195. I went to the store trying to get it lowered. The Tech told me they don't have my plan anymore so he couldn't change it. I can't afford it. I have roll overage every month.

Verizon needs to drop their prices. All of the mobile companies are charging too much. I tried T-Mobile for 6 months. I had to go back to Verizon. T-Mobile drops calls.

Here in Florida, Verizon is the best for coverage and reception... I switched from AT&T for that reason. Few dropped calls. Texting is good. Verizon really pushes their data plan. They do notify you if you're close to using up the data allotment and still have more days till the next billing cycle.

I am not happy with the reception. I am also bothered by the Verizon employees at their location near me. Indifferent and almost reluctant service unless the customer appears to be looking to purchase something.

Constant dropped calls, I have complained to Verizon for three years and I get no help from anyone. They installed a black box and they said it would solve my problem. I have been with this company for twenty years.

I have had Verizon through my career as a photographer traveling to many locations in the states and on the crew. The ones that consistently had reception no matter where we ended up was always Verizon users like myself. When we would be out in the middle of the dessert in the Amboy Salt Flats non Verizon users were always borrowing our phones to make their calls. I am presently a stay at home mom in the San Francisco Bay Area and live on the bay. When I moved in I was one of maybe 20 units here. Within a year my neighborhood has grown to more than 200 units (condos & apartments). My service has not weakened with this increase. My only complaint is the fact carriers have dropped the upgrade option on devices and that the cost of Verizon is on the high side and they do not contact you to let you know you could save money on a better plan that they have.

The cost is a bit high and that’s my only issue. Compared to AT&T that I have for my home phone, Verizon Wireless has decent customer service.

Went in to a local Verizon retailer to get a new phone. While there the sales rep said they had a special on 8" Samsung tablets, buy one get one free. Total price just $150.00. I got them, paid the $150, and went home. 2 weeks later my first bill comes with a $20 charge for 2 Samsung tablets. I called Verizon customer service to inquire what the charge was for. They informed me that this was for connecting to the cell system for data. I explained that the only place we used our tablets was at home on wifi and so they could remove that cell system charge from my monthly bill.

First I have to go back a few years. I am the spouse of the military member and I had so many issues with my 6 Plus. (Anyone notice they always send defective cert pre owned) like over and over. Okay so for an entire year with my 6 Plus I thought it was my phone having issues. Perhaps a few devices they sent me as Apple has told me many times they are not fixed from the previous owners problems. Anyway... I finally had a customer service rep listen to me and do a ticket to come out and check my service. Well a week passed I got text updates stating they are still troubleshooting. Then I got a generic text stating to try everything I had already done with no explanation of what was found. I called CS and was told "we cannot guarantee service in your area"??? WHAT! Of course I was on the phone with them daily (still am) for two years and nobody thought of this?

Verizon has good service but plans are too high. Need to make unlimited data across the board. Technical support is good. Customer service is average.

To renew our plan & get 2 new smartphones, would be $190 for 2 lines with 2 GB data - much more than 3 lines with flip phone we had & 2 new smartphones got in 9/2016, which was $160 & 4 GB data. Overpriced service & no consideration for loyalty with company.

Verizon coverage is very good. I have never had a dropped call or any real problems with getting a signal. However, the pricing is too high and the plans are not flexible enough.

Verizon Wireless are nothing more than a bunch of crooks when it comes to satisfying the customer. They will never negotiate a better plan or even attempt to match another carrier. They always sound like the TV commercial, "We are the best." I am going to do like Paul the pitch man and jump off the Verizon ship in June.

For 4 cell phones and only 3 with data, still paying a lot on our cell phone bill, it our only means now to stay in touch, we got rid of our landline and now have to depend on a cellphone that charges so much more than a landline phone, not a happy customer.

I am a widow and my daughter is on my cellphone account. The monthly bill can be surprising. This week it was $490. I am sure it was due to her getting a different phone. Including other options phone covers and new phone cases. However not being aware until I get my bill can be very devastating.

Verizon Credit Dept, would shut my phone off the same day I paid bill, couldn't pay bill over phone cause someone in VCD MADE IT SO I HAD TO GO TO Verizon store to pay bill. Line 2 & 3. Every month I would be over charged. I told them to fix my account never did but they did send me a final bill over $1,000.00. Verizon sucks!!!

Would not recommend Verizon. Had an issue yesterday. They made excuses. Also mine is almost 500 a month. That’s how they get you which is crazy. But I am locked in. Not happy.

I love my phone. It's the right size and takes beautiful pictures. The only thing I don't like about buying or upgrading a new phone, is that, you go in, buy a phone for say $700. You come back in a year to change to a different one and they act like your phone is prehistoric. "Oh, we don't sell that model anymore."

Not any better than AT&T, the company we left for Verizon. Still have dropped calls, maybe the area we are in, who knows. All of them charge too much for the service you get. Somewhere down the road the whole picture will change for all of these carriers. Too much bloat were included in their product (useless apps no one uses and can't get rid of).

I've been with Verizon for years and about a year ago started getting drop calls incoming and outgoing about 30 seconds into call. Worked with tech support for over 3 hours and said it was my phone. I assured them that all my family and friends were having same problem and not my phone, but they wouldn't accept the answer, so I dropped Verizon and got a $9.95 Straight Talk phone from Walmart and used Verizon's network, still same problem, new phone, but same network. After calling tech back, he wanted me to continue to test with them. Advised him I retired from ATT as a cell phone tech and was making $35 an hr when I retired, and I had already test with them 3 hours and felt they owed me over $100 already. Told them to dispatch a tech to fix (their) problem.

Reliable service with good coverage. Only issue is that they don't give you enough data with the basic plan. The service is not inexpensive so in my opinion they should give you unlimited data.

Great plan, too expensive, but the coverage, and quality are excellent all over the country. Also it is very easy to use internationally. My experience with customer support has also good with friendly competent staff.

I feel that Verizon is so overpriced compared to other carriers. I live in a rural community and unfortunately, they are one of a few that give us good reception so they really have no competition. It is just unfortunate that they can gauge us the way they do. It would be nice if there were some regulations in place.

I love Verizon. I have 4 phone and the price is good and cheap enough and get good service. I very seldom lose service even in a bad storm like Irma. If anything happens to your phone take it in any Verizon store and they will help you. Very nice service.

We’ve had good experience with the customer service at Verizon but the cost is huge. They are very expensive. When calling customer service I think it does get routed to the Philippines though and that bothers us. However our issue usually gets resolved.

Although told my cell would work in Canada... it did not. Recently my cell transferred some of all of my contacts to the other party on the plan without my permission. I had to get a high level tech to recover them to my cell. However some were obviously lost as not all have returned to my cell. The monthly cost keeps going up, extras, taxes... It is getting out of control like everything else related to the digital world.

There's no loyalty in keeping your service. I've been with Verizon for almost 20 years and people just starting a new plan pay a lower rate than I do. The coverage is great, but it sounds like if I switched companies, I'd get that great new rate that newbies get, while the loyal customers are being charged for it.

Way too costly compared to other carriers although service is good: After a client has been loyal and with your services for a lengthy time, they should be entitled to a reduced rate and discounts.

I love Verizon. I have great reception everywhere I go. The data on my plan is perfect for me and my whole family, especially my kids. Every phone I have ever had with them has also been reasonably priced.

Verizon is absolutely horrible. My service doesn’t work once I walk in the front door of my house. I have called Verizon many times to complain, and they claim they can’t do anything about it.

Great reception, high cost, great coverage. Verizon makes nice with BOGO phones, but in order to do that you must add a third line and eventually you end up buying another phone at full price. Verizon's always been very deceitful.

I am irked by their constant changing monthly rates. The contract will promise a certain amount per month, and then they go nickeling and diming people to death with these increases. It is not that the increase is a lot. It’s the principle behind it. It’s like they know they have you and they just don’t care what they do to you.

Dealing with Verizon online or on the phone is great, but I have had bad luck in a Verizon store. I was oversold and under explained by the sales rep. Had to call CS for assistance.

Even though Verizon's expensive compared to other carriers, it has great service. I use this instead of a business phone so I will pay more for better reception/coverage. Customer service is very good too.

They have good customer service however they are a bit pricey compared to some of the other companies, but you get what you pay for. I will take Verizon over AT&T any day!

To get the plan I need I am paying for features I never use which is very expensive. Since Verizon monopolize the cell phone air waves and you are able to receive good signal it leaves you no other choice but to use them.

Verizon keeps adding expenses to your bill and they lost 1000 of my pictures. They knew I had the pictures on the Verizon cloud and they deleted my pictures.

We have been with Verizon for years. Only complaint would be the dead spots that we run into in Western Kansas, but still better than most companies.

Where we live it is the best but mediocre reception available. We would love to change and have only to come back because of coverage. We were told by T-Mobile that we have good coverage and changed. We had to drive 1/2 mile to get anything. With tail between our legs we went back to Verizon.

Agents don't disclose correct costs of plans and fees associated with purchase. I was not informed that there was a 2 yr agreement or that a stocking fee was associated with a return.

Never feel like I get what I pay for. I’d prefer the price to be lower instead of adding “free” stuff I don’t need. Also this new semi-lease/monthly payments of phones is horrible.

Verizon is a good cell phone company but too much money for what you get. Data should be less money. More for the money is needed. More data for the money.

Too expensive for what we get. The coverage is really good but in today's market I would have thought the price would come down to a more reasonable amount.

Single users seem to get the short shrift compared to multiple party options. Same for bundling options. I don’t have a landline and that leaves me out of deals for cable.

Have service drop when race fans in town. The cost are still too much. Sometimes the quality of the calls is bad, for no reason. Service is not as good as some of Verizon's subsidiaries.

I really like the coverage I am able to receive but I despise my bill of $100 dollars a month. 5 gigabytes. Don't think that is enough for what I am spending. Wishing there was something less expensive, with the same coverage.

I bought an LG G5 for around 600.00 over a year ago. I have 234.00 left to pay on the phone since I make monthly payments. For the past 3 months my GPS stopped working and I have a system update error. I called Verizon. Did a factory reset exhausting all resources to fix this issue over the phone, I was told to go in person to the Verizon store.

Verizon has been very good to me. I just wish they could reward their good customers. We pay our bills on time, rarely ask for help and we're treated like the wicked red haired stepchild. Longevity to this company isn't a plus. It's actually a hindrance. What a shame!

Verizon Wireless' prices seem to continually go up. I am currently paying $235 for my family of 4. That includes unlimited text, phone, and data. There is no longer a replace phone every two years and even older models cost upward of $400.

The Verizon call center are usually helpful and can help you out. What I didn’t like was when my online Account was hacked. The fraud department did not communicate with the call center and they had no idea that my online account was hacked.

Verizon may have the best network here in the west, but they charge FAR TOO MUCH for the service provided, particularly for their data plans. They are constantly changing their plans and it is always makes it worse for customers and far too expensive. Their insurance plans for phone breakage, etc., is an absolute waste of money in every respect. They load each phone up with absolute junk so by the time you get your phone there is very little space left for your pictures, music, or even for many apps. Overall, my rating for Verizon is just over 2. If I had any other choice for where I live and travel, I would change instantly.

Verizon is well known for their great reception, but I do find their way of billing to be quite deceptional. They always seem to come up with new ways to add to your bill. Your carry over data is certainly not yours.

My bill is too expensive. If Verizon weren’t so good with reception and variety of phones and services, I would not stay. They are doing better on their bills, dividing amounts between users.

Customer service sucks... by phone or in Verizon stores. They obfuscate complaints when trying to reconcile billings. Their business model is based upon "for every customer we lose, we get five new ones... so why bother with customer complaints".

I've used Verizon forever... and will continue. No reason to change. It is a service needed and worthy. Changes are reported per emails and it's easy to adjust phone to updates.

Have been using this company for over 25 years for 2 phones and never gotten any good deals. They offer new clients good deals but forget those that have been with them a long time. That's not fair.

Reception where I live is bad. At my own expense, I had to install my own cell antennae (Wilson Electronics) for $350 to boost a weak signal that was otherwise unusable. In urban areas, the signal is adequate, but I live in a rural area & the cell is my only phone.

Verizon wireless has by far the best service and at a good price. The people that work customer service are very polite so whether it be a contract phone service or a prepaid phone plan no one beats Verizon wireless!

I have been a customer for 16 years or more.Verizon cost too much and my phone heats up really hot and that's not good. It has problems staying charge and I took it back to the Verizon store and they felt the heat and would not change it. They told me a story about another phone said they didn't have it and they did because I look at it first.

Verizon provides a really expensive cell phone service. They do provide great coverage - however, you will pay more - which I hate because they have lost track of customer first and the their focus is only the money. Date rates are extremely unrealistic that’s why my family and I share - I can’t wait for my contract to end.

I joined Verizon in January 2018 due to a $300 phone trade in promotion. I sent my phone to them and after 4 months never received a credit. I finally received a notice saying my trade in credit and phone was only $85. I called to dispute the value in April and she agreed to apply the full $300. I called in late May regarding my understanding the bill and applied credits to my account and found they never applied the proper trade in credit. The account rep said that they were to apply a monthly credit but it was never applied.

I signed up with Verizon Wireless three years ago always paying my bill on time every month. This last December I attempted to upgrade my phone and add my daughter to my account. Verizon rejected my upgrade and would not allow me to add my daughter. They had my account in collections due to the person who signed me up at the Verizon store mistakenly did not add my phone to the account and instead opened up two accounts. One for service and one for the actual phone, never making me aware of the second account until I attempted to upgrade.

On Feb.14, 2018 I purchased a prepaid cell phone for my son at Walmart. I asked numerous time about any fees if returned. Was told as long as returned in 14 days there were NO fees. On Feb,17, 2018 we gave it to him. It wasn't what he needed at the time. He used it only on Feb.17th. I returned it on Feb. 20th. Lady at Walmart called and had it cancelled. I thought everything had been taken care of. First bill received after that stated for Jan 22- February 21. I ignored that thinking it had been sent before cancellation info went to billing. Received another bill for March and April. Each time I tried to contact someone and have spoken to numerous people on the phone and tried to talk to someone at our local Verizon store.

I have been forced to pay extra every month for high speed. Yet, what Verizon is calling high speed has become extremely slow. I have called them and they say that there has been no changes in my area. Then they suggest I reset some settings on my phone which of course makes no difference. When I am in other areas I get good speed. It's just where my home is located. I didn't have a problem until about a year ago. Since I know that it's not my phone, it has to be them but they won't admit.

I entered this store with a Verizon billing question. Since the signage in front of this business states “Verizon”, I figured I could obtain this requested information. I wasn’t greeted by any employee, one ** American guy with arms full of tattoos was looking down at his cell phone, and didn’t acknowledge me the customer. I was the ONLY customer in the store. I take it as the female store manager (?) looked at me, didn’t say a word to me, and started an outside conversation with her ** American employee. I had to walk through the store to the only small, cluttered countertop next to the register to gain any employees attention.

I recently received a bill from Verizon with past paid charges tagged on, I’m sure they were hoping I won’t notice these additional paid charges and mistakenly pay them an additional time, at which point it would take an act of GOD to reverse. After approximately three months of me having to call their 611 assistance number and waiting on hold for not minutes but in the hours, I received May 2018 billing for $235.21. You must also take into account that I am, with evidence of, paid in full at this point and they disconnect my only outside means of communication at 56 years old. That is why I had to use their 611 assistance, that was the only service that was still functional on my Verizon device.

Pam from Verizon customer support was really personable and helpful when I called in for help. I got my question answered quickly and even though they couldn't solve everything, I knew they had my best interests in mind. Thanks!

Verizon Wireless I've had for 2 years and constantly have issue with texting. I've had texts sent and received 24 hrs after sending to wife, and friends. They always have excuses. Sorry but 3 bars and 4g shouldn't have issues. Calls don't come through when I even have excellent service. I've had people call the house phone and say they tried calling and it went to voicemail. I have always 3 bars and 4g plus WiFi back up. They have given so many excuses it's not funny right down to, "You are roaming." "Um no. I'm not. I am using my phone to talk to you so how can I talk to you with perfect service? No roaming icon," well they never can answer that. Going to go to print or subcellular because of the loads of excuses, sorry Verizon but you suck and always have ** excuses for issues.

Working with Verizon is a nightmare. I hate this company. No one has any power to correct any issue caused by them. I have spent hours talking to managers and managers of managers and while everyone has told me my problem was caused by them, and I have been told many times the problem was fixed... it never has been. I returned a $49.99 flip phone to them 18 months ago as they directed me to do. They have the phone, it was never issued a number or was ever used. I receive annoying bills for $2.30 every ** month, or I receive a bill one month that says I owe nothing, and then the next month get a bill that says I'm overdue.

I have been a Verizon customer for a long time. I currently live in Southern CO. in the San Luis Valley. The only cell tower is in Saguache, about 35 miles or so from where I live. None of the other companies even get a signal... So if I want to have (I need to have) cell coverage... Verizon is the company. But the poor and erratic coverage is not why I am choosing to write this note.

I paid the monthly bill online as usual, the next day I noticed the $$ had been taken out twice, called Verizon and they said they would review. I followed up later, they apologized, said it would take 7 to 10 days for the $$ to go back into my account. Followed up today and they said it had been "Ruled" a consumer error and that my account has been credited (For next month's bill). So they have taken/held monies not owed them, feels like it has been stolen for 30 days. I argued with them, nothing she can do, I told her we will be moving (5 phones) to a different carrier come this Sept. Done with them for sure.

2 years ago I switched to Verizon so I can properly run my business. The connection in and outside the house was 2-3 bars & 4G. Since November I have been getting more and more issues in and around the house. Reported the issues to Verizon, after spending several hrs changing settings on the phones, etc., nothing helped. So the rep reported a NETWORK issue to the 'NRB' team. This is the team that investigates network issues and provides action when needed. The response was: the signal in your area is weak, so in the house use wifi calling or a booster (using the internet provider). THIS IS WHY I BOUGHT into Verizon... and paid the premium. I need a backup data solution and proper phone solution when my internet provider is down (happens regularly.)

I had been on Verizon Wireless prepaid account when I noticed I wasn't getting good service reception. I was paying $50.00 a month and not getting what I paid for... mind you... paying more than postpaid accounts. So I figured I would get better reception postpaid and would be cheaper. So I called and ordered a phone and a second line for my son. Well, everything was ok... Paying more than I wanted. I'm a truck driver... So I figured it was worth it. Well... Ordered the phones and they took the money out of my account.

Every time I have to contact Verizon Wireless it is a nightmare. For something as simple as a question, will have an average wait time 10-20 min and on top of that they will have you going from different departments so an extra 10-20 min wait.

I just had my first experience with trying to actually use phone insurance. Since buying a Galaxy S8+ from Verizon in 2016, I have paid about $13 a month for device replacement insurance. In early May 2018, my phone's screen slowly started to fail, and eventually stopped working altogether. I took the phone to a Verizon corporate store, where I was told I could have it sent off to Asurion, and they would send me a phone that I would have in 2 days. They could sell me a burner phone for the few days. Or I could pay off the phone and buy a new Galaxy S9. Then I could file my claim and get a replacement S8+ due to my insurance coverage.

So basically I started a contract with Verizon in March 2018. April I received a call saying there was unusual activity on my account. Someone had ordered iPhones on my account and was shipping them to Miami. Once I verified my identity we found that they had changed everything on my account... passwords, email. You name it. And to top it off they forwarded my number out of my phone. I’m assuming that was so that when Verizon called to verify the account for the new items they would get the call. When they ordered the phones they switched my phone from installments to pay in full. So I’ve been going round and round with Verizon because now my bill is a whopping $1147 when it should’ve been $147.

My grandmother purchased the phone for me and set up auto pay. For six months my phone was paid on time and kept current. I was placed a manager of the account so that I could monitor the account and make sure everything was okay. Unfortunately, my grandmother was diagnosed with cancer and had to be moved to a rest home for hospice care. My aunt, her youngest daughter, was given power of attorney to pay her bills in her absence. Long story short, my aunt and I do not see eye-to-eye and just to spite me, she cut off my phone service by deactivating the auto-pay. I figured, well now that she's going to pass away, I was probably going to have to take over paying for the phone anyway, so I didn't put up too much of a fight. I made a cash payment in store for almost $500 in order to bring the account current after she cut me off.

I am a military service member. Exactly a year ago I had learned I was being deployed to South Korea so I went into a Verizon carrier store near the base I was currently stationed at. I wanted to make sure that the phone and service I was purchasing was going to be usable in Korea. I was assured by the sales associate that it would be fine and that people use the service all the time in Korea, so I made my purchase. As soon I got to Korea I learned that I could not use my phone or service there. When I called Verizon they stated that the customer service rep didn't not unlock my phone to be used out of the States.

Basically I had a Verizon 5GB Hot Spot, no cell phone service from them at all, just a Hot Spot. 5GB per month at $50.00 per month. 5 GB doesn't last long for one and my monthly charges were from $200 to $300 a month. About 3 months shy of my 2 year contract I went into the store I purchased it from. I told them I wanted it canceled. Well turns out, they didn't cancel, they upgraded it with another 2 year contract totally unbeknownst to me. You see, I have a paperless checking and my accountant gets the monthly bills. He knew I had a Hot Spot but didn't realize I was being charged by Sprint and Verizon. I switched to Sprint as I get 40 GB for $85.00 a month. So in January of 2018, the error was noticed so I started attempting to contact Verizon.

Set up auto pay and it did not go through, so I tried to reach a representative to see what the issue was. After over 20 mins I was still not able to get in contact with someone. Terrible, for the premium price that customers pay to have this service, the company should be more customer focused and customers should be able to speak to someone when they call. Customer service was a huge reason why I moved over to Verizon and pay a premium price each month, but in recent days not being able to speak to someone has definitely downgraded them in my book.

Verizon is advertising buy one get none free phones. They require you to add an additional line which is not free. There will be one access fee as well as associated taxes and fees. An additional line is unnecessary and an additional charge. These fees would cost the same as device payment over the 24month period if you just upgraded without additional line. Upgrade pay~$40 for device payment for 24 months or add additional line and pay $40 line access and associated taxes which would be ~$50 per month without device payment. It is not free, you pay more to add another line. False Advertisement.

After twenty years of using a Blackberry phone, I decided to ask my carrier - Verizon - for a new phone to purchase. I went to the store, looked at their phones and liked the Google Pixel II. The salesman said it was on special and I could get $300 off the price ($850) if I paid it as part of my monthly bill. I told him I had to research the phone first and would return in two or three days to purchase it if it met my needs. When I returned in three days another salesman tried to get me to purchase a more expensive phone and informed me that the Google phone no longer was being sold there. This is the age-old shady sales practice of "bait and switch" - hook the customer on a "special", convince them that the "special has expired" and get the customer to buy a more expensive phone!! Isn't this illegal, especially when the customer is a senior female? Verizon is truly a "shady operator"!

Been having issues of incoming and outgoing calls and messages of numbers I don’t know. Caused really big issues in my family until we called customer service and was told there was issues going on with troubleshooting. Really disappointed because leads to my spouse having trust issues for no reason. Thanks Verizon!!

I bought a 800 brand new iPhone 7 5 days ago and on activating the phone the new SIM card would NOT work. I have been a lifetime Verizon customer literally spending thousands of dollars with this company. It took 6 hours to finally activate the phone. The old SIM card from my old iPhone 6 is currently being used and the ONLY refund VERIZON would credit me is 20 dollars for my loyalty of being a LIFETIME customer. Sales and stocks must be down. I asked for three different customer service representatives and the third was the rudest condescending ** I have ever had business with.

I have had issues with Verizon 3-times now double drafting my account. Each time the response was saying "it's an error on your bank." Today when I spoke with my bank, she responded she knew exactly what it was because she has continual problems with Verizon of this exact issue. Apparently they run a pre-draft to confirm the account being used to pay, then draft the payment and will refund the pre-draft money. Well, I am not authorizing them to run 2 payments. And they left me with no money!!! This is NOT right or fair to me, I need to buy food and gas! It was for $75, not $150. That is what I approved on my auto-pay. This needs to be fixed and you need to reimburse my overdraft fees.

Worst ** customer service ever!! I was charged for an entire month's phone bill when I didn't even have my phone service through Verizon anymore. When I called I couldn't get past the automated service because it said my number was disconnected, when I went online it would not let me into my account because it said it was not found. I even tried to use my old Verizon phone to access my account and it wouldn't let me. I finally able to get someone on the phone and spent about 25 minutes on the phone to find out that my service was never actually canceled and that they were going to continue to bill me even if I didn't have the phone service through them. They also said that my port was not complete which is not accurate because my phone has been working since I left the other retailer. Their customer service agent was not helpful at all on the phone.

Seriously overpriced for crappy reception, not enough towers in our area, and the billing is impossible to understand. Cannot stand this company. Would rate it a zero. Wish I had options. And you know what is sad, they don’t care that their ratings are low, and would be a zero, why? They really have no competition so they can continue to get fat on our cash.

I purchased One Talk in February 26, 2018, and have yet to use it successfully. I have called numerous times to figure out and get the system up and running. So far, 2 months without the ability to use a system that was sold as one that could handle all of our needs. Once I think I have the system figured out with help from a One Talk rep it doesn't work the way it was explained. The website for Verizon One Talk is useless. Trying to navigate the maze of options and get to the one that actually relates to what you need for your business is almost impossible. I have yet to find out how I can print out a statement from following the instructions given.

This company is horrible to work with. They manipulate prices all the time and when you express interest in service they know that you are interested and slowly bring the rate up. We also not getting equal services compared to our neighbor that has the same plan and receives more.

While on a chat session to change plans, I asked if there were any no-cost device upgrades. I was offered a 8Plus. When I was prompted to enter my cc for $30.00 'upgrade fee' the contract was for $799.99! Then my chat session disappeared. When I went back in I got another representative who allegedly could not retrieve the previous session. All this was done by chat yet then I was told I had to call the sales dept. to straighten it out. Unscrupulous!

I have a 5 phone family plan with Verizon with 25GB of cloud storage per line. Verizon removed this from one of my lines (my wife's) back in February 2018 with no notice and no explanation. I spent dozens of hours on the phone trying to resolve the issue as it had years of family memories that we were led to believe were secure. I received nothing but excuses and lies from everyone I spoke to including managers. I never received any follow through, call back, etc. They finally restored the 25GB plan - but said they could not recover the data. This was bad enough, but now my phone line has suffered the same fate and I have lost the entire cloud that had all of my data on it. Verizon admits they had a "problem" when migrating over to a new cloud platform - but said there is nothing they can do. I was advised that this affected many customers and they were "sorry".

Verizon was running a special on their website offering $279 trade-in value for your iPhone 6 if you bought an iPhone X and did the transaction online after logging into your account. My wife and I both decided to upgrade and our phones were in excellent physical and operating condition but after mailing them in, we were told the value was only $67.50 for both due to cracked screens and failure to operate. Verizon's rules were that you could not do the transaction in the store so now you could not talk to anyone face to face about this discrepancy. I see why now. You have no recourse when discussing something like this via e-mail. I will be switching carriers very soon after being with Verizon for over 20 years. It's not the money, it's the false advertising and lack of credibility Verizon has clearly shown. Don't fall for this scam.

I've been trying to resolve an issue with a malfunctioning phone for over three months now. Twice I've been promised a reimbursement of $115 after shoveling almost $500 into a fire paying a bill without service. Informed today I'm only getting $30 after being told 3-4 days ago I would be getting $115. Bunch of lying thieves.

We had service on four phones at one time. My son lost his phone three years ago and we reported that to Verizon. When I recently called Verizon about why my bill was so high, they said there had been a $20 monthly "suspended line" charge for the lost phone all this time. When I looked at a past bill it also included a $47.08 monthly charge for service for the lost phone. Granted, I should have looked at my statements closer, but I was using my sister's address due to multiple moves during that period of time. I spoke with Verizon 2-3 times after we reported the phone lost, to go over service and they did not say anything about the number which was not in use, although there was no activity on the line - no minutes, no texts, no nothing.

We have been customers with Verizon Wireless since may 2008 and we have went through several of iPhones over the years. We have always went into a Verizon store to upgrades phones at any given time. Recently my iPhone stopped working on a Saturday and with me being a manager I had to have by Monday morning. I purchased an iPhone online and through the online process it kept saying that I could buy an iPhone 7 Plus for 26.00 a month over a 24-month period. I completed the checkout and went into the Verizon store in Centerville to pick up my phone. The rep there just handed me phone and out the door you go. So meantime I'm thinking I got a new phone for 26.00 a month... within 14 DAYS my new iPhone would not work and went back to a Verizon store and they ordered me a new replacement.

I bought a Google Pixel 2 XL phone through Verizon that was advertised with a $300 off (thru the billing over 2 years) and a $150 prepaid card for adding a new line to an account. The rebates were attached to the advertisement for the phone. I bought the phone with the understanding that I would receive the rebates. After receiving the phone, I transferred my number from Page Plus Cellular and added this line to my son's account. Prior to this purchase I called and/or did an online chat with Verizon several times to ask how all of this works. I was evidently given bad advice about this and was told that I would get a prepaid MasterCard for $150. Twice while trying to figure some of these issues out, Verizon's customer service put orders through that I did not authorize. Twice I had to call back to tell them that I did not order anything.

Sadly, I had the worst experience with Verizon, I tried upgrading my 4th phone (out of six I have). Recently I upgraded 3 of them cause I’ve already paid way more than the 50% of the phones. The representative did the whole upgrading process and charged me $70 to pay off the remaining of the phone (to own it) so I could upgrade and then informed me that I couldn't upgrade because of a credit limit on my account and that if I wanted to upgrade the phone I would have to pay 70% of the phone (close to $800 for the iPhone X). I told her I was never informed of this credit line before and explained to her that when I applied to get lines with them, the Sale Rep, after checking my credit, said "Congrats, you qualify for up to 10 lines" following the sales of some of the lines.

RUN!!! Look Elsewhere!!! I have been a Verizon customer for a long time. As far back as Alltel. Starting in 2017 Payments are rarely the same. Can’t blame it on data. I don’t believe we exceeded data limits at any time. This is true with the former and present plans. Hum. Didn’t work as advertised. After visiting the store several times and going on line, I was still billed for something that didn’t work for nearly 10 months. Plan Changed. One phone of two began to fail and decided to buy new phones for my wife and myself. Wanted to purchase replacement phones only. I did not ask to update or change my plan. Original plan was for one (1) phone in my name and one (1) one phone in my wife’s name. New plan has both phones in my name.

Customer support prank called me after a phone call with them over an unauthorized payment that wasn't applied to anything. 3 times actually. The man coughed real loud then hung up. 3 times in a row! So I decided to switch carriers after over 2 years and now T-Mobile wants to pay off my devices to switch to them and Verizon will not give me the info they need. Horrible customer service. I canceled my Jetpack and they set it back up and put a device payment on it to try to keep my account active...

I have a family plan with Verizon and I'd made arrangements to pay the bill by Friday April 20th; however, the remainder balance was paid early that Monday morning on April 23rd with a credit card and the payment went through. By midday Tuesday on April 24th my service was turned off for a broken agreement. I have eleven (11) devices on my plan and this is nothing but a backdoor way to charging me $220.00 for these 11 devices at $20/device. I have filed a complaint with FCC to check into the legality of them being able to charge for broken agreement the day after the bill was paid in full! To me, I formerly thought Verizon had the best customer service but now I view them as crooks!

I have been with Verizon for at least 6 years. After many times over the years of sending the proof for my military discount and being assured that it has been verified and applied it has not many times of lying to me telling that my due date has been move to the first of the month as I requested this to did not happened showing me late each month. I have spent thousands of dollars on iPhones and iPads never missing a payment. I recently placed a order for a keyboard for a iPad and its state being processed for shipping after many online chats on these issues and having re explain and threatening to leaving Verizon.

Despite my credit rating going up over 700 this past year, this bank has continually reduced my credit limit and cites outdated credit information as their reason for doing so. I was literally looking at my TransUnion and Equifax reports as the Synchrony Bank representative read off the exact same outdated credit information they'd been using to reduce my limit for over six months now. This bank should not be allowed to operate within the United States as they do not adhere to the US Credit Reporting System and they do whatever they want based on nothing but their own will.

I moved from a city to a small town. So I had to go with Verizon because they had the most towers in my area. I've had so many problems with them. Went into store because phone was getting hot. Said it was the sim card. They changed it, but before that, they tried to sell us for more data. We replied that we would think about it. The lady added it anyways.

Let me start off by saying I am union truck driver. That being said, I travel throughout the Midwest region of United States 6 days per week. I run a unlimited data plan with whomever I run with. I'm a new Verizon customer, and I have to say that I am not thrilled. I was with T-Mobile before and I listen to a lot of media, while over the road. Verizon might be nice while you stay in the same area code, but traveling throughout states that they (say) cover, isn't exactly the case. I own a Galaxy S7 unlocked with Verizon at the moment.

Today I had one of the worst customer phone service experiences I have had. Verizon’s phone customer service representative was rude, rose her voice at me, basically told me I was a liar even though it turned out I was not. Their website had an error on my bill. It looked like I had double paid on a iPad over $600 but it was an alternative upgrade for my cellphone that was being paid on the iPad line. It was confusion because it looked like I was double paying for an IPad that had already been paid off. When I tried to explain to her that I had bought the iPad 4 years ago, she kept correcting me, telling me that no, I had bought it two years ago. I became frustrated because this was obviously not the case.

I am not one to write reviews on products but this whole experience put a bad taste in my mouth! I recently signed up with Verizon and got removed from my parents plan. I was told I was getting 5GB data and unlimited talk and text for $40 in addition to my $29 phone payment (which I was originally was told would stay $20 as the payment was on my parents because I turned in MY old android and got credit. I guess they just pocket that extra amount my phone was worth) So, I was told my phone bill would be around $69. I recently had ankle surgery and can only work part time right now which means funds are a little tighter than usual, so I signed up for the plan according to my finances. Turns out they don’t tell you that you also pay $20 more just to connect to the data you’re ALREADY paying for in the first place! Rather than saying $60 for the plan they don’t disclose the extra $20 so it seems like you’re getting a deal!

Dropped my phone just right (has a case) and broke it. Went to Verizon and with insurance replacement phone $159. This was for a droid. Then tried to get my service switched to a flip top phone until my replacement arrived. Spent more than 3 hours, both in store and on landline trying to get phone service switched from broken phone to flip top without success. They just kept transferring me to another tier. Used to be a great company, but lacking in every way more and more. Terrible wireless in north Florida.

I was told several months ago great news we now have rollover data. I guess they want to keep up with the competitors. I complained a few times after the first 2-3 months and the rollover I estimated with my regular data didn’t add up. Now I checked again and come to find out the rollover data doesn’t get used until you use your data. If that is the case you won’t have rollover data cause they advised it expires every 30 days. Tell me where is my rollover data??? Still not resolved!! I have a 2nd complaint with this company and will submit a 2nd review. Stay tuned.

Verizon is always happy to collect your payment, but when you see an obvious mistake and overcharge they are very slow at reimburse. We were being charged for 6 phone lines but only had 5 phones on our plan. No data was recorded on the extra phone. They were willing to cancel the line, but didn't want to reimburse for the charges. I was on the phone for over an hour before the first representative would transform me to a manager. On the phone for another 2 hr with the second person. Told me they could only go back 3 months, for a credit. I was not happy.

I hate Verizon!!! I have not had their company in 8 years and they still have an old bill on my credit report dating from 4 years ago!!! And it is still messing with my credit!!! Trying to get them to do anything is like teaching a wall to roll over. Worst customer service and they don't give 2 hoots how many people they screw over in the process!!! Jerks! Go down like Enron!!

At a Verizon store in December 2017 I purchased a tablet and requested wireless internet service for the tablet and my cell phone. After taking the tablet home, the signal did not perform well. I returned the tablet within a few days and within the store's timeframe for a refund and cancellation of the wifi service to the tablet. I kept Verizon's wireless service for my phone. In each subsequent month, January, February, March and April. Verizon continued to bill me for service to two devices.

On April 6, 2018 I noticed 3 pending debits on my checking account for $186.40 each from Verizon wireless totaling $560.40. I have no accounts or business with Verizon wireless and have never done any business with them. I disputed the charges at the bank and they said when the money was debited they would refund it pending a resolution to my dispute. The money was actually debited today April 7, 2018 which caused an overdraft on our account. The bank said they have 10 days to refund the disputed amount pending a resolution. Meanwhile any further debits by us from this account will cause additional overdraft situations.

Wow. If you have another choice with a different carrier, use them instead!!! As Verizon gets more and more market share, their customer service gets worse and worse. They sold me a device that didn't work, never worked (a tablet, gizmo something). In short, don't use Verizon!

Verizon customer for over 15 years. With 5 phones (family). Had set up an autopay option on Verizon Wireless website, while logged in to my Verizon Wireless account. It worked, until it stopped. Autopay was set up for March 10, 2018. Since nothing was deducted from my checking account, I called 611 and asked. I was told there was probably a glitch in the system, and advised to make an online payment, through my online account. I did. The next day, 3.14.18 I received 2 emails from Verizon, confirming my payment. I checked my checking account and indeed, the amount due ($240.38) was deducted 2x. I called 611 and I did an online chat from that day on several times.

I bought 2 LG phones from Verizon a couple of years ago. One failed after 13 months and other one went out yesterday. In both cases I took the phone back to Verizon. In both cases they told me the phones were out of warranty, did not qualify for the exchange program because they don't work, needed to be replaced and they sold me new phones. I investigated today and found that both phones are covered under the extended warranty offered by LG. It's hard to believe that the dealer was not aware of this since they sell the phones. Either Verizon did not pass the information to the dealers intentionally or the dealers are misinforming the customer so they can sell new equipment.

One day our cable box stopped working, it was receiving power but the light would not turn on. We have had the box for less than a year and we got it cause it was said to be better than the previous. Our previous one occasionally broke down but not very much. This one breaks, lags and slows constantly. Well once we noticed it was not working and our normal procedures to fix it didn't work we decided to call them. Verizon #1 in customer service does not deserve that title. They probably paid off people to get the title. We are betting that the box is failing because they PROBABLY did a software update and it caused our box to malfunction. Well we have been waiting here on hold for over an hour and have been listening to these terrible royalty free music songs. These songs will cause you to go mentally insane. DO NOT RECOMMEND.

I had a issue with one of Verizon Franchise Stores refusing to sell me a new Apple because I decide to have Customer service fix my old phone and they said that I am probably going to return the new one once the old one comes in and it cost them more than $35.00 restocking fee from Verizon Cooperative. So Verizon said they're going to Upgrade me to a Apple 6 but really I was more inconvenience because my Apple 5 had a LifeProof case and they informed me they are unable to get me a case because older model and told me to shop at Amazon. Really sad. I feel they should of not sent me phone that I am unable to get accessories I needed. I did my own research and contacted LIFEPROOF and they are sending me case no charge and overnight delivery. Maybe Verizon needs to contact them and get stock for phones they send out.

My family has been with Verizon our whole lives, as I’ve grown up I’ve even decided to stay with them because we have never had any issues, yet we also aren’t the type of people to have issues, we try and take care of things by ourselves. About a year ago I bought an iPad from Verizon. I bought it through them because they gave me a $100 discount where I was buying from them and with data. I was although on a 24 month contract and was notified that if I canceled early I would have to pay back the discount, $100. I figured that was fair and was perfectly fine with it. Well today I called looking into canceling data since I don’t use my iPad and someone asked to buy it. I figured it would still be $100 fee or even less since I have paid the extra $10 a month for a year now to have data on it. Well I was informed that the prices change as of January 26th and it would now be $145.

I called 3 times this morning. The last call ended at 9:30 to 9:31 a.m. April 4, 2018. I got the feeling the 1st agent was a bit rude, and definitely not helpful. I called the 2nd time and that agent hung up on me! And I was not even being rude! The 3rd agent Nasheika (not sure how she spells it) was very polite and respectful, also very helpful. She was the one who kept me calm because I swear I was getting real angry after he hung up on me! If that person did not have so much respect and was polite I don't think I would have been calm. Mind you I am a prepaid customer who they took off my $20 for no reason. I was waiting to call them all night and also had to wait for so long to reach their phone tree because of the runaround from the computer. In the end I got through though. Thanks be to God!

Do not go with Verizon. Do not owe them. Tried to contact corporate and Lowell CEO and they said if I contact them again about my bill they will get legal attorneys against me! Way to go Verizon. Put me in collections and do not let anyone talk to Lowell to get help! Do not go with Verizon!!!

These new rewards are a joke. I’ve tried 4 of them and you can’t get a single one. Tried the acorns reward, the stockpile rewards, magazine reward... none of them work. Both the investments ones say code already used or you have to apply it before you register??? The magazine reward never loads. Go back to the auction format cuz this is awful. Just another way Verizon rips you off.

I have been with Verizon for 13 years. This week I took my line off of my parents phone (which I paid $75 a month for with roll over data and unlimited talk and text). The woman told me it would be $34 for my phone and $40 for the plan itself with 5 gigs of data and unlimited talk and text and these gigs do not roll over (I use about 2 a month on average). I receive my first bill and it is $97!!! I confirmed with her several times my bill would be $74. She never mentioned a $20 smartphone fee. Why am I paying that when I pay $34 for my phone!? I call in and the only resolution the guy has is he will remove the $20 one time. I dont think so. They just lost a long time customer. I didn't agree to this and if they aren't going to make it right I'll happily go elsewhere.

So frustrated and disappointed with Verizon. I have been paying for a protection plan since I've been a Verizon customer, over 15 years, and may have filed two claims, none in the past 4 years. I called back in February to report my phone has been having a lot of pop ups, running slow, shutting down while in a call and freezing up.

Received monthly bill on a Friday with a due date on Tuesday 5 days later. I called customer service on Friday, upon receipt of the bill. I was informed that they could not help because it was in my wife's name even though she was at work and unable to make the call. She called later but could not get through. We paid the bill on Monday via USPS. Received next bill with a 5.00 late fee. We called and the fee was removed. I believe that this is a federally regulated and is a crime... but not entirely sure. This is, of course, would fall under a violation of fair trade practice, in my opinion.

Verizon Wireless is horrible. The customer service is absolutely terrible and no one can ever give you a straight answer on anything, over the phone they lie a lot, and are also rude and condescending. Their billing is mostly always wrong, to benefit themselves of course and there has not been ONE SINGLE TIME when I didn't have to check their billing and call them to get it fixed in over 6 months! If you are not checking their billing, you are getting robbed. Stay away from this company as they pick and chose who the extort for money. If anyone is considering using Verizon, please don't make the same mistake I did, use another company.

After being a Verizon Wireless customer for over 10 years, I decided to switch to GoogleFI, keeping the same number. Given that this was a money-saving endeavor, I wanted to be absolutely certain I wouldn't incur any early termination fees (ETFs). I waited until my last billing month and canceled on February 15, 2018, with my contract end date being March 9, 2018. From switching past Verizon services, like FIOS, my understanding was that ETFs are prorated and reach $0 during the final month of your contract. I paid my last month of service in February and was shocked to receive a "PAST DUE" notice on March 29, 2018 for $91.65 -- $15 higher than my normal monthly bill AND this was the first notice! What was happening?

I received a phone call the first week of March from my Verizon store stating they had new office, and I am eligible for a phone upgrade and a free tablet. I was the victim of the iPhone battery slowdown, so rather than keep my iPhone I went to Verizon. They sold me a Galaxy S8 which was okay for me. I asked about the free tablet and they got it out and showed it to me. They also said my iPhone was worth 200.00 trade in. NEVER ONCE DID THEY MENTION TO ME THERE ARE STRINGS ATTACHED. The salesman told me he would work out the billing and I would see it on my next bill. They took my 2G plan, and upgraded it without my knowledge to 8 gigabyte, and my 61.00 bill went to 200!

I was a loyal customer for years. I decided to with a more affordable service. I went to a Verizon store and was told that I owed money on a lease. I satisfied the total amount that was due at the time. I was instructed that I would owe exactly $223.38 and that my final bill would be mailed to me. Several months later I received a bill for $439. I made multiple calls to Verizon to inquire to why my bill was so high. Multiple customer service reps told me they would follow up but never did. Now they have me in collections and refuse to resolve the matter satisfactorily. I will never do business with Verizon again. I advise everyone to stay away from this company. Worst customer service experience ever.

I signed a new 2 year contract with Verizon with a $30 discount for the first 12 months - total came to $166.21 - I received a summary stating the monthly total & showing the $30 per month discount for 12 months. My first bill was for the correct amount. Subsequent bill was for $30 + tax more (total of $238.27). I spent 2.5 hours on the phone (including hold time & being disconnected/having to call again) with 4 different people. In the end I was assured that I was correct & that I should pay only the $166.21 & that the representative would get back to me within 10 days to let me know that the bill had been revised back to $166.21. I never received a call back & my next bill arrived yesterday with a total of $238.27. I immediately called - spent another 45 minutes on the phone & was told that my $30 credit had expired - it was only good for 1 month (wrong & not what it says on the summary Verizon sent me when I signed up). I was scammed by Verizon.

ATTENTION VZW CUSTOMERS. One thing I have observed in the almost 30 yrs I have been with VZW. You must go to a certified Verizon store, (not sure what they call it). There are 2 kinds an independently owned store and Verizon stores. The independently owned stores are, from my experience, total crap. They will charge you for a SIM card, which should free. They can never help you with your bill. They will lie to you, and their business tactics are COMPLETELY unscrupulous. Do not use this business, you might have to call VZW or do some other research, to find out which stores are which.

I signed up after a guy came to my door promising amazing service. I signed up with them with a trial 30 day. After installation WiFi wasn’t working. When I called them they said WiFi may not be going through my walls. Decided to terminate 15 days after signing on... Verizon billed me $255 dollars. Every time I called to discuss takes an hour to get through to someone. But they told me too bad, you signed on... This company has the poorest customer service I’ve ever seen and the hidden fees are disgusting. I am so disgusted with them.

I wouldn't give 5 stars to any wireless service since they all treat customers with relative disinterest, pouring all of their "caring" into new customers. What do wireless marketing people think when they offer low rates to people who aren't their customers while their customers watch the newbies get the goodies while they get "Throttled" and pay more for the privilege?

My son wanted to buy a new cell phone and Verizon was offering a Buy One, Get One sale on the iPhone 8. The salesman lied to us about the total monthly amount after I set a limit on how much we could afford to budget. I asked for a printout of the breakdown of monthly cost and he said they couldn't do that. He said our monthly bill would be $140 a month. I asked if that included sales tax and fees and he said yes. I then restated AT LEAST three times "So that's my total bill that I will receive every month, which includes the phones, the data package, everything?" He said yes. I asked if I could return the phones the next day if I felt uncomfortable and he said no, if we bought the phones on the payment plan, we can cancel the data package but would have to pay for the phones. So I kept asking in different ways about the total monthly bill amount, and I had two witnesses to this.

We went into the store (Verizon in Lenoir City TN) with a hopelessly locked smartphone and a non-functioning old flip-phone. We worked with Daniel for a good hour to resolve both issues. He was EXTREMELY helpful and knowledgeable; and patient and friendly... problems are now resolved.

I went into a Verizon outlet in Piqua, Oh to obtain a new phone and service, I received my phone but the salesman talked me into getting a tablet, I told him I did not want or need the tablet, he insisted I take it, it is only a dollar. Finally I caved in and took it to get on with the phone service. Now after I got the tablet I stuck it in a drawer and forgot it cause I did not need it, then I find my bill is higher than he quoted me so back to Verizon trying to find out why the bill is so high, a sales lady said it is because the Tablet has a phone number??! I said disconnect it. She said can only disconnect it for a while then it has to be reconnected, I said I want to return the tablet she said I could not return it. Why can't I return it because it is now used, I said it is still in the box I never used it.

Called customer service with a billing question. A supervisor called me back told me not to worry. He would fix the problem and I would not even have to call again. A month later bill still showing and I spoke with another rep. Was told not to worry just pay the amount of the actual bill. Another bill comes due with a Pay Immediately Past Due... Call again and am told by this representative that no one could tell me not to worry about the bill. I guess It's my fault for taking their representative at their word.

I've been with Verizon for more than 15 years. I always believe they were reliable. My big mistake was to change my plan just to get a new phone. At that time I had to move so I open a post office box. You know people can't live in a box. The least Verizon could of done is ask me what is my physical address. But, they didn't, so I been paying $4 for living in the city when I live in the county. I called them and they told me they go by the billing address. I ask "so you think I live in a PO box?" They don't care. After so many years is now that I notice this. I also found out the city charge $3.50 not $4. When I asked where was the 50 cents goes, she said that is what the city charge them ($4). I'm so frustrated with Verizon. I will not recommend this company to anyone. They are not reliable as they say.

Apparently discrimination is a trait that is acceptable and ok within this business. You want to get a plan with Verizon? Well I hope you are a US citizen or own a vehicle. Ridiculous you say! Well yes! Apparently if you rent privately and are not a US citizen or own a car you don't fit into Verizon's niche elite group of clientele. You don't deserve a contract. This is what I was told today. Good credit, a solid job, references, bank statements, pay slips etc don't count for ** because I don't own a car and am not American. I thought we had moved into a time where this kind of treatment wouldn't occur. I am repulsed and disgusted. What an appalling company! You should clearly advertise on your website "we only accept leaseholders, car owners and American citizens".

We have been a Verizon customer for over 15 years. Just recently our Jetpack broke. We took it back to the Verizon store and this is where my STORY BEGINS. This new Jetpack was charging us for DATA that we never used. I called Verizon and explained what was happening. We were told to return the Jetpack to the store, they did replace it. Now this Jetpack was doing the same thing. Our Phone Bill went from $197.89 to $3643.34 then to $538,00. We left Verizon because of all these HIGH bills they were sending us. WHICH WE NEVER USED DATA... And never had overages PRIOR to buying this new Jetpack. Verizon has charged us for a Jetpack that charging us for Data we never used. SO IT'S NOT WORKING... And we left Verizon in November. And these bills just keep adding up. So because their services we can't afford now they're billing us because they couldn't get our bill corrected. I have my receipts but my printer doesn't want to scan it.

This is the second time I've been a customer, both times when I signed up I was hit with a slew of hidden fees to the tune of hundreds of dollars. I tried to file a claim on my current phone and because I broke my phone more than 90 days ago they refuse to cover it. I feel like I'm being punished for being honest.

Verizon Wireless salesperson Brook in Wauseon Ohio allowed my brother that does NOT have account authorization to get a phone upgrade under my name. I pay for the phone for my brother because he needs help, his phone has always been a flip phone. The phone he chose upon recommendation by Brook without my authorization was a smartphone. He killed my data plan because he did not understand he had to have internet to have a smartphone and as a result I was charged. Then I have to pay for the old phone that the salesperson put under my phone number since my phone was eligible for the upgrade! Then I drove 2.5 hours to get to the store and when I went in to the Verizon Wireless store to fix this situation the Manager named Will asked me what the situation was... then he literally ran out and left his two associates Collette and Megan to deal with the situation.

We switched to Verizon Wireless service because the our wireless carrier bill was very expensive. We paid off our iPhones with the other carrier in order to move to Verizon. Well... Verizon Antoine at the Arboretum store told us that two out of our three phones were not compatible with Verizon phones, so forth we could swap phones at no charge. They sent us same model iPhones (used ones) as the ones we had with a box, to mail back our current phones (without tracking). We called customer service and they told us that it was OK to send our originals phones not to get charge for Verizon cell phones. The instruction were to put your other carrier's phones in the box and ship them. So... WE did (again no tracking).

I have been a long time customer of Verizon. In October I upgraded a line and paid for a phone in full in the amount of $949.99. I never opened box and returned to Verizon after being advised that I could. I was told that they received after two weeks, which is Verizon policy for a refund. I've called over ten times and I've not been refunded and they kept the phone. I've been told by reps and several managers that a request for refund is pending since January, but it requires the "higher level" to approve. Still no refund! They essentially kept my money and kept the phone. Completely unacceptable business practice. I feel so ripped off. Will consult with an attorney out of principle.

I cancelled my lines with Verizon months ago and switched to AT&T. Only to find out they still billed me months afterwards. I never even received a bill just a phone call 3 1/2 months after the fact stating it was on its way to collections.

I was getting two bills a month from Verizon. I complained as I only had one phone. My bank had to intervene to stop the bogus bill and even then they kept charging me, sending invoices, THEN they restarted the account, thanking me for my business and they did it all over again. I was not even living in the country at the time. My bank, for some strange reason, allowed them to charge again, even though I had to cancel my credit card and new ones made. They are serious crooks and fraudulent. AND for a phone company, you cannot get anyone on the phone to investigate. STAY AWAY.

I was a Verizon customer for 15 years. They ran me outta town with the rising price on a grandfathered plan, so I went with Google Fi and it worked good for the price (more than 3x cost savings). Then I wanted "better service" so switched to Verizon against my better judgement. Committed to buy two new phones and service. Well, the phones are OK, but the service is lackluster. So much for them having the best connections. Google Fi dropped calls, but it was a third the price, so it was somehow much more acceptable. Calls dropped on Verizon, nope, not gonna take it. The phones are not even paid off and I'm switching back to Google Fi. At least I get cost savings.

So we were with Verizon for years. Then left due to insanely high cell phone bills over and over again. While we saw every other company has been dropping costs Verizon is on the rise. They tricked us when we came back to them with some silly offer that we should have known was not going to be true. But the rep on the phone as well as in the store assured us there would be no difference. Well, guess what. There is a huge difference. The $100 a month plan is not only before taxes and fees it's also on a sub-par cell service plan. We hardly have service anywhere and forget about trying to look something up.

I was with Sprint 18+ years and barely switched. First, I had two reps tell me my plan included international calls, get my first bill it's nearly $300.00. They gave me the credit back but the next bill was almost $290. This is for 2 lines (one which my elder mom barely uses) and for myself running most day on wifi. I called them again, spoke to Ebony, she fixed it again. Few days later tried to make a call and it redirected me to their finance department. This is a mess... I can't believe I'm saying this but perhaps I should have stayed with Sprint. :\

I started my service with Verizon in April 2015 in Chichester, PA. When I moved home to Wilmington, DE, in July 2016, I decided to continue service with them (biggest mistake of my life). I called and asked for technical support to install services for me. An email was sent to me regarding the appointment and that was agreed. I later found out, after the service, that a contract clause was smuggled into the mail at the very bottom, in fine prints without my consent or verbal assent via the phone. I left Verizon due to service dissatisfaction for about a year when an agent contacted me and offered to clear the early termination fee after I insisted, as condition for my return because I consistently told them that I did not discuss a contract and I did not consent to one either. This was in 2017.

For eight years I've been happy with Verizon until they sold our phone number to a sister company and our bill use to be thirty dollars a month and I just got a bill almost $200 and we never agreed or signed up to a company called Clear Rate more like Clear Ripoff. Never been so mad in my life. I feel like they trying to take an advantage of handicapped and lives on a fixed income and it's not right. I think it's GREED.

I've had Verizon for the past 10 years. They have been changing my due date and saying they've either, emailed, text, or sent a letter saying they were changing the date of my billing and I NEVER received any notification. Every time I get a late fee due to this I have then check they have the correct email and mailing address to assure I would be notified and I never find out about a new billing date until after I've called when I noticed I was being charged for a late fee. Sneaky, sneaky, ripping people off any way they can, thanks Verizon!

My husband's phone stopped working while under warranty. And before we could send it back he dropped and broke the lens on the camera. We were behind on the payment and they told us they wouldn't do anything until we were current. We also got a tablet which we were told was free. It wasn't. It stopped working also. And once again was told they wouldn't replace it until I paid the bill. So I paid it. I called Verizon about the phone and was told by a female that the price just dropped. It was covered and would cost $14. I said, "Wow that's great," and she said I had to call the warranty place.

Have had a number of cell phones with a number of companies over the years. I had one of the original bag phones. Ironically my cell service is worse now than it was then. Verizon continues to sell phone in Prescott AZ even though by their own admission it is a very limited service area. I have to have a $300.00 cell booster to get our phones to work in the house. I have contacted them a number of times and get the typical BS about how they have enough towers but they are all busy - then you do not have enough towers DUH. They want you to use your phone on Wi-Fi but they still charge you for service but piggyback on your cable internet.

WORST company I have ever done business with. So I purchased a phone that went bad in less than a year (through no fault of my own). The phone could no longer pick up a Wi-Fi signal. Verizon sends out a refurbished phone with a flimsy scratched plastic cover. I had purchased a package and nice glass cover with the original. I lost the original phone I was to return to them which still had a balance of approximately $300. They send me a bill for $720, the original retail price, because it was not returned.

So you would think you could stop into a Verizon store and get your needs taken care of but NOPE! We went in there to cancel a line and port one over from another Verizon account and they made us call TWO separate numbers to deal with it and it was a huge hassle! SO UNLESS YOU ARE BUYING PHONES OR ACCESSORIES THERE IS NOTHING ELSE THEY CAN DO FOR YOU IN THERE. My family spends SEVERAL HUNDRED a month on our phone bill and it’s just frustrating that they send you away with a number to call on anything. Not to mention they let go of a lot of the Tenured Mgrs but don't get taxed? It’s just disappointing. They have the advantage down here though because AT&T doesn't have a great signal so you’re stuck between a rock and a hard place.

Worst customer service I have ever experienced over the last 16 months. I just spoke with a supervisor ID #** and she had no help and told me that it has been too long even though I have continued contacting Verizon for the last 16 months and no one has been able to help. They promised me a phone for $10 a month and lied and charge me $32.50 a month. An additional $540 and when they gave me a credit for $270 they said that was good enough and they couldn’t help anymore. So I have to pay an additional $270 for an error made by Verizon. I am definitely looking into other carriers.

I just had the best customer service ever from a female Army Veteran, Bri! She opened the door for me, greeted me, and fixed my iPhone within 10 minutes. I lost everything on my phone overnight and could not access anything. I have been coming to this store for as long as it has been open and never had such courteous and knowledgeable service as I did today with Bri! I even hugged her!

Have been a customer for some time now. A bit of money but the best to me. I have had Financial problems and they understand and give you time to pay without cutting your service off. Other companies will cut it off in a heartbeat but they are not. These bum ** companies that are desperate for money cause they know they gonna get it lol. But I like them???

In September, I bought a phone from Verizon. They then texted me, in November and told me that I was to be terminated from their unlimited plan because I lived in KY and I was using too much data. They also called and said that since it was not voluntary, I could keep the phone as a free gift. I agreed to the arrangement. Two weeks later they removed $661.00 from my checking account, causing me to have a negative balance. I called them immediately and they profusely apologized and promised a reimbursement.

I was charged for HBO after the 3 month trial expired without any explanation. Very sneaky and unfair. My service was disconnected when I forgot to pay my monthly bill. After I paid it the same day, they charged me $50.00 for service restoration. I would have cancelled my service to Verizon if I was told about those changes. I disputed those charges in vain. Their representative kept telling that service is always disconnected if people don't pay. Very patronizing!!!

Before I believed it was the best however my calls drop and I have connectivity issues similar to my friends on different networks.