U.S. Cellular Reviews

I got charged 400.00 dollars for international calling. When called them they said I had. So basically my word against theirs. So I wanted them to remove the charges. I told them to look at my history on how long I had been with them I have never made a call international. They said,"Well people's lives change." Whatever, I have paid what they have said I owe, I'm gonna pay my phone off. I'm going with Verizon. So if you thinking of using US Cellular. They're not fair and their service sucks anymore. Go to Verizon.

I have been a US Cellular customer for almost a decade and not had trouble with my phone line. Their customer service is always horrible so I handle my account mostly online through the app. I purchased internet lines for my home and business last year and have had horrendous service. They don't support the routers they sell so if you have an issue with service you end up having to troubleshoot with both and both will tell you it's the other that is causing the problem. We ended up returning one router because we never could get it to work. The last week has been a nightmare with outages and really slow service so I finally called again. Today alone it has gone out at least 4 or 5 times, twice within the last hour. After over an hour on the phone and having to speak to 5 different agents (at least two of which I believe I was transferred to because the agent didn't know what to do with the situation), I got absolutely nothing resolved.

They act like they own you. They act like they own your phone/tablet, even though it is 100 percent paid for by you. Arrogant. I will not recommend US Cellular to anyone. Their overall company interaction has decreased in quality over the years.

Had US Cellular for over a year. The service in our area was horrible. We were in SOS mode most of the time. And I had no service in the school I worked in (everyone else had service) Jump forward to this past Saturday. Went to Cricket (whose service has been great so far) to change our service to them. We had to call US Cellular to get a pin from them but the ironic part was our phones were in SOS mode inside and outside of the Cricket location. So the kind Cricket employee had to call them on their landline.

They don't go by or honor the contract. They being main phone line to their headquarters and place of business on broad way all had different monthly dues, a lot higher than original agreed upon the contract. Do not do business with them. You will regret it.

I was with US Cellular for over 20+ years and had to change to AT&T due to real bad Cellular service. Then I changed services but had to pay off phone before I could change. Then after 2 months they send me an email telling me I have a balance of over $100 so called them and they told me that I still owed on phone and I informed them that the new carrier couldn't switch over till phone was paid off and I paid off at the time I switched so I could change over. If you're thinking of going to uscellular don't. They are the worst company around. If there was a negative star rating would be -5☆.

If you want to have a bill that is different every month, US Cellular is the company for you! Want a promotion for 50% off an Apple Watch? Great! We will bill you for it monthly and not apply the promotion so you are actually just paying the full price, and then when your bill is higher than it should be and your autopay cap maxes out, we will take away your autopay discounts and charge you late fees because your bill wasn't paid on time (because we over charged you). But if your still not convinced, give US Cellular a try if you LOVE calling customer service several times a year to talk to people who cannot help you and after about 40 minutes get a condescending manager who either talks in circles or straight up tries to gaslight you. If you're bored and want some drama in your life, US Cellular is the company for you!!!

I’ve had U.S. Cellular my whole life. I am part of a plan with my family that is suppose to be cheaper but isn’t. I am also 24 years old and US cellular won't let me buy a phone without my mom's permission. I’ve always paid my bills.

US Cellular's customer service and policies are so terrible. We switched an iPhone and iPad from T-Mobile to US Cellular and were informed that service on both devices was activated and about month later we noticed that the iPad has no mobile data and is still under T-Mobile despite us being charged 2 cycles for the activated service when we called they said it was probably that the SIM card was never removed so it couldn’t have US Cellular service so we asked for a refund for the months we were told service was activated and they refused saying “just because we don’t USE the service doesn’t mean it wasn’t active” and that they would only refund one month as a one time courtesy and we’d have to go into a store to get it ACTUALLY activated. It’s so ridiculous. To make matters worse the cell phone reception is so much worse than it was on T-Mobile. Complete trash.

I made the unfortunate mistake of switching to US cellular for both my wireless and home internet about 2 years ago. They lure you in with the promise of a free phone and brag up how great their coverage is. Both of these are outright LIES!! They charge me $190 a month for horrible phone coverage and internet that sometimes works and sometimes doesn’t. When you call customer service you will get pit on hold for at least 15 minutes then get some runaround then transferred to another “tech” who’s equally as clueless as the first one. In my case I was transferred to 3 different techs and the last one could barely speak English and was the most clueless and rude person I have ever dealt with. So after 2 hours and not a single solution to my problems I finally have given up. As soon as the new iPhone comes out I’m done with this bunch of scammers and idiots at US cellular and am going back to Verizon.