Tracfone Reviews

I had a 2g phone and TracFone replaced it w/ 3G. I haven't had any problems with reception although I haven't been more than 100 miles from the Vancouver, WA /Portland, OR area. Also adding more minutes online has been fairly easy, after I figure out which category. However, it bugs me that they push long term programs, when I just want minutes. Also, this is a general observation, not just Tracfone, it has all sorts of do-hickeys & programs I don't want. Email, games, camera... I have my iPad for those. I prefer a phone that is just a phone and ability to text... Period!

Tracfone is a great deal for people who need a cell phone for necessary communications and use a smartphone a few times a day. You can get service for a full year for less than $100. This gives you 1200 minutes of talk, 1200 text messages and 1.2 gb of data. This probably isn't enough if you use your phone constantly, but is more than enough for me. Tracfone uses Verizon's network (operators answer the phone as Verizon when you call about the phone service itself). You can also use your own unlocked phone.

I have been on the phone for 30 minutes because I could not get into my account on my cell phone - I could on my PC. After 30 minutes I said to call me if you ever figure it out. I have the same plan for 2 phones, I pay the same for both phones - 1 has 809 mb the other 0 mb. No one could explain why there is a difference. I have used TracFone for 4 years. About this year, they have really let me down.

Seems every time I enter a new card for data messages, I don't get everything I pay for. My online account balance is different from the one I access online thru the phone. Seems I lose 25mb with each refill. One would think the account balance would be the same no matter which way to access it! When I called to rectify this, they have no clue or blame a "technical" issue. I think not!

TracFone is great when you do not want a monthly contract & want to "pay as you go"! It costs as little as $7 a month & you can bring any phone into the plan!

I have been with TracFone for over ten years and I have never had a problem with them. Their customer service is good and they have a nice assortment of smartphones including Bring Your Own Phone.

I am eighty eight years old and only have a dumb phone not a smartphone like most people have, but TracFone works for me. I only use it for emergencies. Thank you.

Foreign customer service reps on the telephone are sometimes hard to understand. Otherwise they try to be helpful. Tracfone is a great deal for those who do not use their cell phones a lot.

Was with SafeLink for over 10 yrs. Phone broke. Bought new phone from TracFone. Didn't work. Called for almost a month pleading for help. Placed on LONG holds to use my mins. No answer why phone won't work. Refused to give money back or mailing back inst. HELP. Now won't give me back $$$ spent returning phone or min. spent on hold I had to purchase. SO I had to go to another company. WRONG. Unfair practices.

Two weeks ago I was told by two Reps that my replacement phone would be delivered. The first time they said order is in, and I never received it, with the Supervisor telling me it was NEVER placed by the Rep. The second time calling to see where my phone was, they had to replace order. Now I can't get through calling. I called three times, put on hold for over 30 min first time, second time they said it should be delivered any day, the third time TODAY I was put on hold, with them trying to find out what happen to my order, waiting on hold for over an hour. I have it documented and witnessed all that I have been going through trying to get my phone.

I've had overall pleasant experience for the most part. However, the TracFone selections aren't that great and the prices could be cheaper, but the reception is excellent.

I've had TracFone for about 5 years and I never had any trouble. They have been a good company and I just don't know what I would have done without them.

Very difficult to delete history with this service and the phone service constantly has interference with apps that I have in their settings. Phone numbers sometimes are erased and more.

Cheap, and fairly reliable - customer service is the worst. Often need to call to have promotion to work. Reps have limited English skills and are often very unable to understand and assist.

Overprogrammed pile of ** site. Crashes all the time when trying to load it. It matters not what browser you use either. Opera, Safari, Firefox, IE, they all smash up the unprogrammed correctly TracFone ** website of screwed up Java and Flash manure. Did anyone ever try to use Java? You have to have the right one for it to work loaded in your add ons. Do you know what it is like trying to upgrade all that crap inside a browser? It's a nightmare. But do you think for one moment some idiot that calls himself a corporate executive could understand for one moment, that people that use such cheap ** as TracFone, do not have Whodini for to upgrade with in their computers?

I have been using TracFone for many years with a flip style non-smart phone. I only used it for emergencies and purchased the yearly card because it was less expensive. Each time I purchased the card it included at least 800 minutes and I recently accumulated almost 3000 minutes. I decided to research smart phone. I spoke with a customer service agent who assured me that if there was any problem with the smart phone all the transferred minutes would be transferred back to my old phone. The new smart phone arrived and there was not enough signal strength to do much with it so I went through the troubleshooting routine with a tech.

Use it mainly as a backup and the $10 phone works great and good reception everywhere as I believe they roam for best coverage without any roaming charges. I get 120 minutes for $20 for up to 90 days and unused minutes roll over.

Have had TracFone for several years as a secondary phone. Rarely use it, mainly keep it as an added phone in case my phone gets lost. I purchased the TracFone from HSN, the reason I purchased it is the minutes and the time tripled every time I put money into the account. Now all of a sudden I am told that that has never happened. That I must be imagining that my time tripled because they can triple the minutes but the time has never ever tripled. This is a total lie. For the last three or four years I have been tripling the time and the minutes with one card a $9.99 card. I spent probably two hours on the phone speaking with different people then they would hang up on me. I would call back give them all the information. I had again asked to speak to a supervisor was told that I was speaking with the supervisor. I said, "You have a supervisor, everyone dies". At this, I was hung up on again.

This company is corrupt. I have bought numerous phones and cards as well. Here is the scam. They force customers to use their website and call. This is so they do not have to hire call center employees, even off shore cheap labor. SO, they force you to register your phone via website and/or call but remember they charge you for the call 611. They run down your minutes, they make sure the recordings are slow and wordy because hey you're paying and they want you to buy more minutes, a complete scam. They hire inept staff, I mean rude, nasty, condescending and inept. Of course I may be wrong but, I think they do it on purpose. They kept telling me over and over they would activate my phone but they didn't. They lied. Why? I have no clue.

I purchased this phone for my daughter who is a 6 grader. For the past few days each time I call her number there is a series of beeping sound. A long pause, and then a strange ring. Finally someone with a foreign accent answers. I have called her number several times while we were together and her phone in hand never rings yet someone with a foreign accent keeps answering on the other end. I call Tracfone customer No service and they are of No help. All I received is transfers to 3 different agents/departments and No help. Adding to my frustration is the list of 160 minutes in 7 days. I believe these numbers and minutes are somehow being resold, can't prove it but my situation speaks to something going on behind the scenes. I am Leaving this service and taking my business somewhere else! If you are smart I suggest you do the same! Don't do Business with Tracfone!

I purchase the TracFone but TracFone I purchase had someone's previous number. The number was still active under that person's name. I was receiving Texas each time he used his bank card. I was receiving phone calls stating that it was him debt collectors all kinds of calls. Meanwhile TracFone was deducting minutes units from my phone because of this person. When I called TracFone from my TracFone, TracFone used my minutes so I could fix the problem. They had to change my phone number three times to fix this problem.

I have been with Tracfone for over 13 years. For 3 months of those years I was on their SafeLink program, while unemployed. After going back to work I was removed from the program and started buying cheap end flip phones from eBay and Amazon. I did do transfers between phones when I liked a better one than I had before. But I never did anything wrong to obtain extra minutes or time. Well. Tracfone apparently never removed me internally from SafeLink. They continued to add my serial numbers on my account. I had no idea what was happening on their end. Now it's 2017 and they have refused to accept my credit card, (even though it was never declined), and they force me to go and get an airtime card from the store, which makes no sense.

I purchased a new TracFone and tried to get - a portion of - my existing Tracfone's minutes (1600) transferred to my newly purchased phone. They tried, but did not succeed. In the process of doing this, they/Tracfone De-Activated my existing/old Tracfone and therefore lost all (1600) minutes. In other words I completely lost a phone and 1600 minutes! When I challenged them on this, they said that they have no way of verifying that I had 1600 minutes on my old phone, so sorry!

My brother and I were going out of town and it was mandatory he had a phone. When we got half way there we stopped at a friend's house and realized he didn't have his phone. Looked everywhere... Decided it was lost. The next morning I got on Live Chat with a Rep. I was told his phone had 680 minutes on it... He could either deactivate the phone or get another phone and transfer to the new phone. I asked which would be easier. He said to get a new phone and transfer the number and minutes on it.

I have had a TracFone for 5 plus years. Now I cannot get service. When I chatted with several different people 3 times and called 3 times the last person hung up on me. I can never understand the people I am talking to. They did not resolve my problem and now I have a TracFone that has no service. I will never deal with them again.

After filing a complaint against Tracfone ** contacted me. ** is the Executive Resolution Specialist at TracFone Wireless, Inc. address: 9700 NW 112th Ave Miami, FL 33178. When I called and talked to ** on 6/7/2017, she asked me for my credit card information and she told me she could see on her computer where I was charged $22.59 for 125 minutes on 12/23/2016, and she could see the charge for $44.69 for 200 minutes that was good for 90 days alone without the one-year-plan that a Tracfone agent helped me start two days before Christmas. When ** was talking to me about a refund for the 200 minutes I didn't receive all of a sudden she told me her computer went down and she said she would get back to me to resolve this issue but she never did.

So, I paid $30 for 120 minutes of airtime and 90 service days. But they had to waste my time by sending me a new SIM and I had to call to activate it. They said my phone number wasn't eligible to transfer and they kept telling me my new SIM was in a different phone than what I had. I've had the same phone and number for 3 years. In my 3 years of service, I had to activate 5 SIM cards for the same phone. I'm on the phone with a customer service agent, who I can BARELY understand (sounded middle-eastern). There was nothing they could do. I asked if I could get a new phone number, which they said they could do. So they put me on hold 8 times for 10 minutes each time to 'talk to their supervisor'. Then they asked for my first activation date (like I would remember that). I just said "you know what? ** this, it's not worth it!" Then hung up.

The thing I like is I choose how much I use my phone. And I only pay for what I use. I chose to use it only for phone calls and texting. I've used TracFone for over 20 years and have not really had any problems...

I bought the TracFone about a week ago and found I cannot use the phone in the area where I live. I called and talked to 2 different people at the TracFone with no help from either person. First and foremost I could not understand the representative I was speaking to, the accent was so strong that I had to keep asking them to repeat each question I was asked. Then I was told that if I was not in the area where the phone would be used they could not help me. I explained that I could not call from the area where the phone would be used because I could not get service there. So I hung up and tried again a day later from the area where I would be using the phone.

I have been a customer of TracFone for about six years. This issue is an on-going issue that TracFone does not seem to be able to resolve or won't resolve. During the six years of service I have contacted the company regarding texts advertising their games, etc. that they send to my phone. I have repeatedly requested them to stop these texts. Each time a request was made, I was assured that I would not receive anymore. Recently with my love one in a hospital and hospice care I kept getting their texts sometimes 3 or 4 of them in a row. This was a difficult time for me, while waiting for phone and texts from family TracFone and their automated advertising kept sending advertising texts to my phone. I have been interrupted at funerals, during emergencies, and in public places.

Cheap but if you use a data Android phone it can get pricey. The service itself is good, the phones are dated. If you buy your time as a card at a store, then there is no paper trail between you and the phone. I am paying about ten dollars a month for service. Android ZTE, ninety day card at twenty bucks. It gives enough data time for the occasional web visit i.e. maps. And more than enough text and phone time. The help desk is offshore. I never understand a word they say.

I bought a Samsung Galaxy Sky 320. I proceed to set it up then when I went to get into it, it asked me to slide to unlock then it asked me for a password. So called TracFone up and told them what happened, so they had me reset it back to factory settings and wipe data. When I tried to set it up again, Google was on there so I put in my email and password and it wouldn't let me go pass that point. Called customer service up again, online chat reset again, still couldn't get past the Google point. The rep said, “Well keep trying. It will get thru.” I tried working on this phone for 3 hours.

TracFone data access can be a challenge for smart phone set up. Offset by using free WiFi points. Have to stay on top of expiration date to avoid loss of service.

I received this phone in the mail from TracFone. I go through SafeLink due to being disabled. The phone they sent me is unusable for my area since they use LTE signal around here. Even TracFone admitted to me that it is useless for me. They told me I need a new phone that will connect. A week goes by and still have not received the replacement phone. It is not my fault they sent me the wrong device. I can't afford to buy a new phone when they knew where I live and the service requirements. I don't know what to do since the people from India don't care whether or not the American users can get signal or not. I am sure that if we all died they would be pleased.

"I wanted my phone ring 3 times before it goes to voicemail." This is what I wanted, but the INCOMPETENT Rep DENIS could not give me the answer on first 18 minutes waiting time on the phone. Then she transferred me to Annabelle ID ** who asked too many questions and serial number. She also make me wait on the phone for a long time. In the end, she said, she will transfer me to another rep.

When I first got the phone and called to get started it would not make a call. After about 4 hours getting the run around they sent me a new sim card. When I got it I had to call them again after another 3 hours or so. It still would not work well. This went on and on and after 3 phones and a bunch of sim cards and another 7or 8 hours I still do not have a working phone. Am now waiting in another piece of junk they call a TracFone.

I add airtime every 90 days and 4-5 days before my airtime expires I received a text or an email offering a promo code for bonus minutes if I buy a specified Tracfone minute refill card. In the past I never had any problems however the past 2 times the promo code was not accepted. I used the same code that had just been sent to me by Tracfone but it did not work. When contacting Tracfone the rep just says "The code has already been used". So just to warn everyone out there, before you add your minutes and promo codes write down your current minutes and then add your airtime and see if you are actually getting all of the minutes you are supposed to get. Tracfone is not honoring any of those bonus minutes I was supposed to get and I have been a customer for over 15 years. The company's reps are not helpful and they just keep repeating the same answer. Don't be fooled by the promo codes.

I have been a customer with TracFone for a few years now with never an issue. But it's been at least 3 weeks of dealing with their customer service reps now that has really gotten me to the point of complete aggravation. They lost 1500 talk, text and data from my new phone, 2300 some odd minutes off my old phone. Can't transfer phone numbers competently because if I don't change minutes to the same phone I am changing the number to then I will have to purchase more minutes to be able to have them do that, and my September 2018 end date on the new phone has changed to 2017.

I've been a customer for several years, I decided to upgrade my phone. My old phone I had 3600 Minutes left on it, prior to the Upgrade. After the Activation of the New Phone, those minutes were to be Transferred to the New Phone. Activation was a nightmare... I LOST as those Minutes during the process. You keep getting the "Run Around" from them.

I bought a TracFone in 2012. I used it for a year or so. Then I did not need a cell phone for a while so I did not use it. It had over three hundred unused minutes on it, but the service time ran out. As time passed, I needed to use the phone again. I bought minutes and days to load on my phone. I tried to add the time, but the phone would not accept it. I called TracFone and told them of my problem. They said because I did not keep my phone "active" they deactivated my phone. The customer service person could not speak clear English, and acted like he did not understand.

I've had a TracFone for 7 years, recently I have had problems with my landline and decided to port my number to the TracFone. That is when all the trouble started. My TracFone immediately was disabled until Frontier Communications completed the porting. When the TracFone started working a week later, all my carry over minutes and the 400 minutes I just purchased disappeared. I called TracFone and talked to a couple of people whose native language was not English. I got my 400 minutes back but now I can't receive or send texts and I'm still missing 1000 carry over minutes. I was told to wait 24 hrs and try then... WTF. I just want to talk to someone I can understand, but I don't think that will happen.

Bought TracFone Nov 2012 from QVC. Part of the purchase for my LG TracFone, only touch screen, not a smart phone, was that I would get TRIPLE mins for life everytime I bought minutes. At first, I never really had a problem except they wouldn't triple the promo bonus mins when you bought mins under the promo, only the mins the # of mins purchased. Finally, I relented to this so long as the mins I purchased were tripled and they added the bonus minutes. BUT, last month, I was on the phone with TracFone for 5, hours, that's FIVE HOURS, telling them that when I bought the phone, I was to receive TRIPLE mins for LIFE! It's verified by the paper work and even on their own packaging! Long story short, they refused triple mins.

Bought a iPhone 5 from Target (TracFone) for Christmas. Did not need to activate it until now Aug - for school. Tried to activate it on the phone - recording said it was a go but the phone did not activate. Called to talk to someone in person. Of course they were busy but had a system to call you back (which was nice) until I got cut off the first time. Called again and got in the line. They called back.

Been adding 1100 minutes yearly for about 7 years for about $100.00. Have never been successful doing it on the internet, so always called in. I had always been happy with the TracFone experience before. Just called in to add more minutes. Told I was getting 1100 minutes for $111.44. Thought everything was OK. Looking at phone and bank charge, I only got 800 minutes for $94.72. Called back, asked for supervisor, and tried to correct. The people are very hard to understand, and it seems you never get a straight answer to your question. Ads on Tracfone site are not correct to what the people (Based in Philippines) tell you. We said we wanted the bonus minute deal, not the $15.00 off deal. Was not able to correct the error. We are stuck with what was sent. Very unhappy with the experience, and will be looking for another phone when I use these minutes.

I have been a Consumer of Walmart Family Mobile for many years and had been very satisfied with the service, and even recommended service "proudly" to others. Then recently, all that has changed to the total opposite because Walmart Family Mobile, is now, using TracFone as a service provider, and the experience has been horrible service since day 1. Everything listed in the other reviews of this topic are just as I have been experiencing with the service popping in and out with ability to make calls and or use online services.

Just bought an activation card and minutes for TracFone a week or so ago. TOTAL NIGHTMARE. Cannot make or receive phone calls. Just says Emergency Calls Only. I would not recommend TracFone to my worst enemy. Don't buy it!!!

Phone not connecting. I have unlimited 4G. Unlimited since starting with service $60. No desire or request to change this. Paid bill by phone with known employee on time. He entered a 10g plan for $55 a different amount. I have never even heard of this plan. I was able to prove in the store what I had paid and my same service. Store employee insisted I was wrong. Both employees refuse to give the manager's name and manager on the phone refusing to talk or resolve. He is not posted anywhere or on a business card. I heard Tarik was the first name. Absolute refusal to give the manager's name. Bottom line. Paid 2 months service for 1 month service with absolute refusal to return my money owed. Going to small claims and BBB and left message with attorney general. Suggest you do the same. Bad business should be no business at all TARIK... MANAGER SO TO SPEAK AT TRACFONE WESTERN LIGHTS...

I had an absolutely awful experience dealing with TracFone. I purchased an iPhone 5s from Target in February. Turns out in the fine print the phone was branded to TracFone and has to be used with the company for one year for it to be unlocked. I am okay with that. I understand that some companies lock phones for a certain period of time. The problem arose when I started having problems with service. One day, I could not access cellular data on my phone. I went to technical support and spent cumulatively well over seven hours on the phone with them. We troubleshooted the phone and they could not fix the problem. We even reset the phone to factory settings, but no luck. I'm sorry, but to me it defies the point of having a smartphone if I can't use cellular data!

If I have complaints before even opening the box, believe I will have complaints after opening the box, TracFone. This is a bad sign. So, I got a Tracfone and a plan the other day for $13.86, cool right? I agreed to $13 ** DOLLARS AND 86 CENTS! So when I check my account why the ** does it show that I agreed to $14.23 from tracfone? This is a bad ** sign. I have the receipt and all. I did not agree to $14.23 but $13.86! That's fraud! I knew I should have listened to these complaints on Consumeraffairs.com but something in me wanted to give Tracfone a chance... Last time I follow my head and not my gut! Needless to say, the day/second I saw they charged me 30-something cents over was the day I shut down my debit card and got reimbursed from my bank.

I have never been so dissatisfied with a company! Poor customer service, talk down to you. Do not resolve problems. Too annoyed to go into all that happened but this is recent problem. Have had phone since 5/28/2017. Today my sister's phone refused to let her make calls -- not enough money in account. We just refilled for first time with a store bought card - 120 minutes. Phone bought at HSN came with minutes pre-loaded. OK we added minutes approx. 7/21/2017 they are saying my 80 year old sister used 360 minutes in 10 days. NO WAY it took almost 2 months to use first batch of minutes.

I got a birthday card from TracFone saying that I can get 30 minutes extra for purchasing a 60 minute or above card by the end of August. I did. However, I only got 60 minutes that I bought with the card and another 60 minutes that I was supposed to get. My phone then told me to call Tracfone back to complete the transaction (I didn't see the 30 minute extra). So I called and waited 40 minutes to get a representative to talk to. She told me that this promotion card has been used.

I will never deal with Tracfone. I bought a Samsung phone from QVC with prepaid 1350 minutes from Tracfone on May 2017. At that time Tracfone asked me to buy minutes for $9.99 in order to activate phone. At that time my balance showed 1350 minutes plus additional minutes. On May 27th, I got the message on phone indicating that your service has expired. I called and explained again to customer support that I bought the phone from QVC with 1350 minutes for 1 year and they did not listen. Tracfone wanted me to buy additional minutes. I will not use Tracfone again. I called QVC and they told me to send the phone back and told me that QVC will refund me.

I have had used TracFone for at least 10 years. Of which I used for picking up my children from school and events. Therefore not used very often. I always had a surplus of minutes. The company had a habit of dropping minutes from the phones. Which they admitted to and replenished. Over the years it wasn't a huge problem because with thousands of surplus minutes you see you never use them anyway. The last time they cut my services, took all the minutes and forced me to buy alternate card to make up for their mistakes. When I called them they said "they would research the issue," and "call back in 24 hours." Before I called back 600 minutes was put on my phone.

We have used Tracfone for a few years with no problem. Just used it for infrequent calls, no data, no texts. Received an email containing PROMO code, which their system wouldn't accept; said call the 800 #. The summary of charges on my screen showed a price of $99.99 and a total of $93.** after taxes, charges, and discount. The 800 tech tried to process the order but wouldn't give me an exact charge, only "less than $109". Said she couldn't calculate the charge. Huh? I asked for a supervisor. Another lady came on and said the total charge would be more than the original charge without the PROMO. When I asked what the extra charges were (I was looking at what they should have been on my screen), she quoted me a state tax which was about twice what it showed on the screen and what it is for my state. I asked her for an explanation and she hung up on me. Rude!

Dear potential Tracfone clients, I have never had such bad, amateur, unresponsive service from a team of untrained cell service providers as I have ever had with TracFone. Since the first day I did business with them it was a total nightmare. Today my friend's sim was linked to my number so we are both without phones now. The online support agent INGRID hung up the online chat after she was asked to resolve the issue. I have now been in the online chat for over 2 hours and the TracFone online support window has just bombed out on me. Spoke to Janine (Supervisor). All she could say is go borrow someone's phone. I would have asked my friend had TracFone not messed up both our phones. She didn't help us. Now we are back on online support and chatting to another agent Rocky, he insists they cannot help us besides to send us new sims. We are screwed and stuck without phones. IT'S A TOTAL DISASTER TO DO BUSINESS WITH TRACFONE.

I have had TracFone for about 7 years. In February, my phone stopped working, and I bought a new one on the TracFone website. It was much larger than my old one, an LG, 4G, but I got accustomed to it. Then 2 weeks ago, the glass somehow got cracked, so I went on TracFone's website hoping to buy the same phone. It wasn't available, so I selected a Samsung 3G, which was like the one I had in February that stopped working.

I came onto this website due to multiple issues with TracFone "Help" line, "customer service". I started calling TracFone on a Wednesday to re-activate two TracFones. I was told that I would need new SIM cards and to expect them in two days. They did not arrive until the following Monday, which was fine. The TracFone nightmare began the moment I started re-activation. I called approximately 2:45 in the afternoon. My wait time to speak with anyone was 30 minutes or more, so I opted for a return call. I was called back approximately 40 minutes later. When I was called back I could barely understand what the person on the other end of the phone was saying. I asked where the call center was and I was told in the Philippines.

I been paying my cellphone bills on time since I acquired My Family Mobile/T-Mobile for almost 5 years. Had no problems with my cellphone services. In late May 17-17 I began getting a text message telling me my bill due on May 23, I thought my bill not due until 26th of each month although I paid my bill 2/3 weeks before due sometime twice a month. I got tired of getting the text so I decided to pay my cell on May 23. I dial T-mobile 611 to pay my bills with my debit card as always with T-Mobile. I thought I dial the wrong number and hung up. I call back the usually the recorded message stated "Welcome to my Family Mobile/T-Mobile". I listen to the message as always if I want to pay my monthly bill using my credit or debit card. Ok paid.

I purchased a new phone from TracFone, and after 3 weeks I could not make a call. When I called the other party could not hear me. I called TracFone and they told me that after 3 weeks, I was not eligible for a replacement phone. So I asked them point blank ,"So you are telling me TracFone does not stand behind what they sell", "No ma'am, you can go out and purchase another phone." Absolutely the worst customer service ever. I would never do business with them again or recommend them to anyone. Buyer beware!

I began trying to activate my "smart" phone at 7 am this morning. It was after 4 pm when I finally had it activated. The LIES -- outright LIES I was told on the QVC presentation about this phone are so numerous, I don't even know where to start. When I got my old TracFone -- which I've had for YEARS -- it was so easy. You activate by punching in your serial number, your SIM number and -- voila -- you're activated. Took SECONDS. I chose a plan that was $12.91 per month. They have never cheated me. Just get their auto-pay each month. I have never even called them. So I thought this would be the same. Same company. and a "SMART" phone. Phooey.

Okay, I thought I would order a phone since I had the money to finally upgrade my phone to a nicer 16gb with Marshmallow and Samsung phone from their website, since they never offered the phone to Walmart or Best Buy to buy it. My mistake. Because after all this trouble, which I am going to explain, is why I will never purchase another phone off their website ever again. Live and learn from it. Okay, now for the problem and still waiting on it. I ordered the phone 3 weeks ago, and it was free overnight shipping. Cool I thought, until I got it and opened up the package and turned it on to setup the smartphone and all of a sudden the display had vertical lines and flickered. I was like WTH is this? So I called up TracFone, and they told me to charge it for the first time for 8 hours and it would fix this.

Customer service is unwilling and/or unable to solve even the simplest problem online or on the phone. They have created the "human shield," a (reportedly) human who will tell you (1) they cannot solve your issue, (2) they are unwilling to transfer your call to anyone, and 3) the "do not have" ANY number for customer service complaints. You are told to send a snail mail (not an email) to this (reportedly) cell phone company.

1st the good... For 4 years I spent very little money while being a SafeLink subscriber. With SafeLink they receive money from the government thru the Lifeline program. At first they sent me a crappy phone. It worked ok but it was very uncomfortable to use so I bought a :feature phone: that didn't clear out the minutes for about $75. All went well. When I activated the phone it gave me like 4000 minutes and didn't add any minutes every month. Now the bad... As I got close to the end of them I called and was told to call later. They dropped me months before without telling me. I had to re-enroll which I tried and finally succeeded after the 3rd time. Apparently they go by the enrollment number so I went thru 3 applications. In the meantime I had to buy minutes. BADDER.

Spent all day on phone being transferred all over the world to get the lost phone cancelled and to seek a refund on the autoload pulled from my checking. Not a chance. Everything you would expect: electronic menus, fake computer voice guy, and then finally a real person in chat if you are lucky. Zero stars and a big lesson learned. You won't be able to understand anyone and they will cut you off everytime if you ask for a refund. Finally, you just give up, which is what they want you to do.

I requested if they would unlock my phone, but was informed that it did met the requirements, but she was unable to do so, and when I asked why she said it would not take the code. I asked if anything else could be done, and she said NO, when I asked to speak with a supervisor, I was informed she was the only one that works in the department and then she hung up. THE WORST CUSTOMER SERVICE EVER! THE DEALS ONLINE AND ON TV SOUND GOOD, UNTIL YOU NEED THEIR SERVICE.

The first problem is that you are forced to give at least one star - they deserve less. I have spent the last three hours trying to reconnect my phone with new minutes. The moron with broken English did was change my phone number, connected an LG phone (mine was a Motorola), told me to disregard no connection available, and try to connect later in the day. IT DID NOT WORK. I then was told by technical services after a 15 minute hold and one hour of working to correct the error that they could not fix it, but I would be transferred to billing who will offer a credit and then install service on the correct phone. Fifteen minutes of hold later, they said they could not offer a credit because they did nothing wrong. HUH... Putting bill in protest, and sending phone to the bottom of the canal behind my home. Worst customer service and people I have ever run into.

So I bought a TracFone and used my debit card for the payment. Talking to a live operator, whose accent was so thick from the middle east you cannot understand them, and was talked into upgrading my plan and doing autopay. This is the only place ever to use autopay for not only the first 3 months of payments, but the next 3 months also. I was told at the end of each month, my text messaging and data plan would be restored to the monthly plans purchase... But it has not, this company will talk you into plans that they do not fully provide all that was purchased, they will rip you off. I've had to change my debit card to keep them from charging me autopay and switch service where I actually get what I pay for. I will never use TracFone or buy its products ever again.

Phone minutes have been depleting QUICKLY. TracFone minutes = 1 minute = 1 minute in SAME Zip Code. TracFone minutes = 1 minute = 2 to 3 minutes outside of Zip Code. So if you made a 10 minute call outside of YOUR zip code (not area code) 10 minutes = 30 minutes. TracFone will tell you it is stated in their terms and conditions. It does not indicate zip code. It states roaming coverage area. They do not define on their website roaming coverage area as outside your zip code. They will ONLY verbally tell you that. This is HOW TracFone will continue to deplete service minutes.

Let me start off by saying THIS WAS THE WORST EXPERIENCE I HAVE EVER HAD WITH CUSTOMER SERVICE AND BAD BUSINESS ALL THE WAY AROUND!! My 73 year old stepfather paid for an over a hundred dollar Galaxy S3 from TracFone sold as a TracFone. It is written three times all over phone even when starting it up! So I have spent 6 hours on and off with customer service being told, “Oh yes. It will work. Give it an hour.” So I did that 3 times then called back again after calling from local Walmart so they could instruct on proper items to buy. Gave them pin number for time card. Again wait an hour. So did that then called back. Got a guy from customer service that sang the whole time and talked in another language and laughed to his friends. I had to remind him that I was still on phone after 10 minutes. Then he said in a rude tone, “Your phone will work” and then hung up in my face.

I bought and paid for a phone from QVC. It came with text minutes and voice minutes. When they ran out I called to purchase more minutes and they were outrageous. I am 65, live alone with a small income, I need a phone. TracFone is refusing to unlock the phone so that I can get an affordable plan. The customer service is horrible. The last person I talked to said it didn't matter if I was old disabled and poor. They will not unlock the phone for 1 year. They said I could call BBB, an attorney and still won't unlock it.

When my existing phone would no longer charge I ordered a new one through my service provider, TracFone. When it arrived it had no battery. TracFone's response was that they would send me a mailer to return the batteryless phone which I would then have to return. Once they received that phone they would ship me a replacement. Total time 5-10 days. The logical response would have been to ship a battery, overnight problem solved 1 day, regular 3 days, instead they choose to leave a customer without service for at least a business week. Then they have the nerve to thank me.

I used TracFone for YEARS. In 2016, they forced me to give up the phone I had for all that time and accept a replacement - Not much better than the original - Because of something related to cell tower coverage. I had more than THREE YEARS worth of airtime service! They took all that away. They replaced it with 500 minutes. I'd rather have the airtime service. In late 2016, I let the airtime expire for over 60 days, and now, TracFone has deleted ALL of the 500 minutes that they gave me. Now, I lost more than three years of service THAT I PAID FOR, and the 500 minutes THAT I NEVER ASKED FOR. I don't plan to ever buy another TracFone again!

TracFone customer service sucks! I have spent over 8 hours of live chat and phone calls with them. They speak very broken English, and are hard to understand. I still have a phone that I can't use. They have sent new sims twice that don't fit my phone. I bought this phone on QVC with 1350 minutes. I have purchased TracFones before at Walmart and activated them myself with no problem, or complaints. They all had good service where I live. This one only gets 1 bar, and is not WiFi calling capable, which they don't tell you this. Now they said they will send me a different phone, not the same phone, but just a different one. I asked them what model they will send, they said whatever the warehouse sends me! What a ripoff! From now on American Made, American service on everything!! Verizon and AT&T doesn't work here either.

One month after my husband received his phone, we noticed there was a discrepancy regarding how many minutes had been used. We added up all the minutes, seconds and text (only 3) that was on his phone. There was a difference of 25 minutes and some odd seconds. I chatted (online) with customer service and shared this info. I didn't get anywhere with the rep, so I asked to speak w/ a supervisor. He said they don't work on Sunday and to call back Mon-Fri. We decided not to deal w/ this company and when his service term was completed, we would get another service.

THIS IS THE WORST PHONE COMPANY IN THE WORLD!!! Their phone cards are so overpriced it's ridiculous!!! Most overcharged phone cards!!! Use another company and look at the phone card prices before choosing a phone, so you know what you're going to spend every month. I was so ticked off, that after I bought another phone, after only having the TracFone for only a week, I broke it in two. Sure, I could have given it away, but I wouldn't give that phone to my worse enemy! Why put someone else through the hell I went through with their overpriced cards and TERRIBLE customer service!! DON'T BUY THIS PHONE!

My father is 90 years old and very careful about monitoring his use of his cell phone. The last time we checked his available minutes he had 244 minutes and today he has 0. We know for a fact my 90 year old father has not been chatting the phone for over 4 hours. I spent over 2 1/2 hours on the phone with their inept, lying service reps and was continually lied to and given the royal run-around. I was told I'd be transferred to a person on two different occasions and got a recording; a third time I was disconnected instead of being transferred.

I was surprised to read so many negative reviews about TracFone. I have been a subscriber for over 13 years, and have honestly not experienced any of the issues reported by consumers. I've fallen into a pool, ruining a phone, and they helped me transfer my phone number and existing service over to a new phone with no problems. My spouse had awful T-Mobile service and transferred his phone number to a new TracFone and has been equally satisfied. I know things don't always go as one hopes, and understand the frustration that must be occurring, but I can only provide positive information. I think it is a great value ($100 a year is cheap!) and they give me triple minutes for my particular phone every year when I renew. This is standard, not because I am a return or long-time customer. I know this will sound like I am an employee of TracFone, but I am just a retired guy who is happy with his TracFone service.

I've traveled from one side of the US to another and have found very few areas in which I am unable to receive a signal for my Tracfone. I initially bought it as I would be traveling M-F with 2 children under my care over 15 miles into the countryside. I chose Tracfone not only because of the price, but the ease of not having a contract. Adding minutes every month is easy and the service lasts for 90 days, adding up to longer periods of service time whenever you add minutes and are using your phone. A great way to keep in touch with family and friends.

I purchased two Rebel smartphones from Trac in late December of last year. One smartphone was to be for me and the other for my father. We have used TracFone for years problems with only occasional problems dealing with technical support. I transferred an active TracFone number to the new Rebel smartphone. It took five calls to technical support for them to finally get the Rebel activated correctly. Once the snow melted I took the phone with me to our house in the mountains where I always have been able to use my other Tracfone. The Rebel showed a signal strength of between one and three bars depending on how the wind was blowing. This is a mountainous area so trees swaying with the wind always affects connectivity.

This is a warning against the unscrupulous practices of TracFone Wireless Inc. In November 2014, my husband and I purchased two cell phones and connectivity through the Walmart Family Mobile Plan. Recently, Walmart apparently contracted their phone services connectivity to Tracfone Wireless without notice. We only received a text demanding to pay by May 25, 2017, 3 days earlier than our plan called for, and we are being converted to pre-pay.

TracFone deleted more than 1000 minutes and data I accumulated for more than 3 years. The phone I got from them died, then they sent another one but my minutes were not credited. I'll NEVER USE THIS COMPANY AGAIN, dishonesty a galore!

TracFone has the most illiterate, untrained, unprofessional, and inept millennial Hispanic CSRs anywhere including AT&T. For 2 weeks I have been fighting to get service reinstated on an Android ZTE phone. We went from new SIM card, to standing outside, to being by a double window. Nothing worked as the entire problem was from their own failure to connect the number to their system. Then, they wanted to charge more money for minutes that I had already paid on May 17. You almost have to threaten them with a lawyer to get them to move. TracFone is the most frustrating service provider I have ever dealt with. The time to cancel with TracFone cannot come soon enough.

Okay. TracFone is a complete rip-off. Getting an unlimited service plan for probably a whole family would be cheaper with *any other* carrier. $20 for a couple hundred texts and a few hundred and a gig of data... really? As far as I know, it's not even possible to get an unlimited plan with these hooknosed ** who don't even speak English. Not only that, but even after a purchase of "airtime" one must wait extended periods of time for it to come through. I got this phone as a Christmas gift, and for that I am grateful, yes. I would never have purchased a phone through them.

With paying for a card to add minutes, I specifically called TracFone, to add these minutes to my TEXTING only SPECIFICALLY. The card purchased does not specifically note on it ANYWHERE, that we must call their 800 phone number, with debit card payment, to add minutes to TEXTING only! For us customers that have need to add minutes for TEXTING only, and not phone or data, this is UNFAIR that speaking directly to a Customer Service person, requesting that this card purchased was for TEXTING needs only, yet they put it thru for phone and data, that isn't needed, and had to pay for!

TRACFONE SUCKS! On 23 May I ordered a iPhone 5s from the TracFone website for $129.99 and also paid for overnight shipping. On 24 May, I logged into the TracFone website to check the status of the order and found the very same phone was now being sold for $79.99... a 40% discount. I opened an online Chat and explain to the representative the situation and ask for a refund on $50.00 on the original purchase. I was told that in order to get the discount I would have to return the original purchase, wait up to 30 days for the refund of the canceled purchase, and re-ordered the very same item for the new price. NO ONE seems to know who can authorize such a refund.

My phone says I can only make "emergency calls." So, over the last few days, I've spent nearly six hours "chatting" with some idiot on the TracFone customer service website. I just got a phone and paid for 180 minutes because I barely have any need for a phone in my life, yet it's a good idea to have one handy. I've now had to erase ALL my content (numbers, email addresses, personal info), take the damn SIM card in and out several times, and I've been redirected to some other department that never seems to be open each time. When I told the agent that I wanted my money back NOW, he once again redirected me to another department which happened to be closed. The thing is, I can't call them because I can only make emergency calls from this phone. DUH! TracFone is a major scam. I have no idea how they're still operating without being sued back to the stone age.

Their overseas calling does not work. I called TracFone to verify that the country is available on their system (it is) but even with their customer service help the calls will not go through. I lost 18 minutes of my air time, which they will not refund, and they have no idea why the calls will not go through. The response I get when calling is that I do not have enough minutes to make the call, or that my phone cannot make an overseas call. This is a TracFone problem not the overseas calling system. 2nd problem, when I buy air time my phone should get triple minutes, but I get the single time not triple, so I have to call and argue with them. When my contract is up I am going to a cell phone co. that works.

When I tried to add minutes to my account using their online service, I waited over 40 minutes for the transaction to be completed, and finally gave up and contacted them by phone. On Mar 20, 2017 I enrolled in a 90 day auto refill of minutes. When I was down to less than a 100 minutes I called to get more minutes added to my account on May 19 2017. After waiting over 30 minutes I was told my credit card was charged & the additional minutes would be put in my account that day.

I was using a TracFone 3g and decided to upgrade to 4g. I purchased a new Tracfone at Target. It was missing the charging cable and plug. TF said it was not their fault and were very cocky about it. Fortunately Target gave me a full refund. I purchased the same model and gave it a try. I lost all of my minutes due to me (800 plus) since I could not get TracFone to accept my old number. So I had to change my number as well. TracFone were NOT helpful.

Love the service as we are not continuous users of the phone so we do not pay a lot for service and it works just as good as my daughter's phone but we don't need a booster. When they upgraded their phone system our phone was not compatible so they sent us a new phone free and I hate it. One bump turns it on or off in my purse phone pocket. It's slippery and small so we have dropped it several times and the time to buy more time does not come up on the screen. I have to keep checking my account. It's much more difficult for me to use.

Everything is so simple. I pick the right phone at Wal-Mart, add airtime and talk. If you get the phone that triples your minutes. Buy a 200 minute airtime card, add airtime to your phone and you end up with 600 minutes and that usually lasts me all month.

After more than 3 hours on the phone with people you can't understand, transferring you around, repeating multiple times the same information and being put thru the same test over and over and over. I still have no service. I was hung up on, sent to the Spanish speaking line, which I don't speak, told they would call me back, no call has come in over a week. When I suggested maybe they could say "Sorry for the inconvenience and we appreciate your patience", no response. I refuse to pay for service you cannot use and they will not refund the prepaid card. I was a user of TracFone for over 7 years... No More. Goodbye to your **! My money and time are more valuable to me.

My experience was great until they switched carriers. I called to let them know that my phone was not letting me on the internet. They did troubleshoot it and updated my system but I still couldn't get on the web. They told me to call back within 48 hours if I could not get on the web. I did but only to be talk down to by a supervisor at that. I pay $94.68 a month for my phone. They sent a text stating that a change was coming in May on May 1st. I asked them on May 1st if I had to pay 2 payments​ in May. The representative told me no, that April would be free to everyone because they are switching over to prepaid so I would be paying​ for May in May and not April in May like it use to be.

STAY AWAY! I got this phone on HSN December 2016. It has been a horror. Minutes and data would vanish even when it was turned off and phone off. Customer Service is horrible. A foreign country of some sort where English is very broken. The phone no longer has internet or texting outside of my home. It was broken. I spent 90 minutes, and they told me to do the same thing over and over to no avail. I said my phone is broken, the guys says, "What? The phone screen is now broken?" LOL what the heck? The phone is junk and it stopped working a month ago. It was only good for calls. It is a Samsung Galaxy. They told me the $30 in minutes I just bought could not be credited since I was disconnecting it.

I don't make many phone calls, so I thought buying a TracFone would work... Unfortunately the only messages I get are from TracFone offering more minutes (and they deduct air time for their messages). My wife tried to call me five times tonight, and the phone didn't work... She has tried to call me when we are in the same room, and somehow, I'm not there? So I tried calling customer service... They were down, but deducted air time for the call. So if you want to buy a phone that only works for their beg notices and cannot receive phone calls from anyone else... TracFonny is for you.

I've had a TracFone for years and, providing I didn't need to talk to a customer service agent, it's been fine. However, I recently had to replace my phone because my old one died, so I used the Bring Your Own Phone option and ordered the SIM card that the TracFone website said I needed. It came FedEx ($1.00 for the SIM card, $0.42 tax, $4.95 S&H) in about 24 hours. Really fast! Unfortunately, it was a nano SIM card rather than the micro one that I needed. Hence the phone call to customer service, speaking to multiple agents, waiting and waiting and waiting on the phone. But they agreed that I did indeed need the micro card. They assured me that they would send it at no charge. The card finally arrived 7 days later...and it was another nano SIM card. Back to the phone and more time dealing with multiple customer service agents.

I have had my cell phone for over 5 years, never had any issues until last week. I tried to put my account on an iPhone...long story short, TracFone deactivated the SIM card in the old phone & refuse to reactivate it!! They sent a "replacement" that doesn't fit, not even close and the phone is ONE OF THEIRS, and customer service has NO LIVE CHAT!!! They claim to have live chat, it's a lie. When I send 'feedback' all I get is automated answer...no live interaction online at all! They don't even deserve one star!

I wish I would have read the reviews before purchasing a smart phone from them. I have used them for many years as an alternate phone but problems began when I wanted to upgrade my phone. I bought a phone online that didn't work, it was mailed back to them but I WAS NOT sent another phone. Called Tracfone about this but no one could help. I really needed another phone in addition to my personal phone for online use and let's face it Tracfone is the cheapest especially when you already have a cell phone bill that runs over $100. I then purchased another phone via the Tracfone website & again I was sent a phone that didn't even turn on.

Where to begin... Got a Smartphone 5 weeks ago, and have been trying ever since to get service on this phone. At first they got the call services to work and it took them 5 weeks (me calling more than a dozen times) to get the data to register. Now that it is resolved, they want me to buy more data because my balance is ZERO!!!??? Note that I've never or could never get the Data to work on my phone AND they can't tell me where or how it was used. People there (even the Senior Managers are useless, uneducated and incompetent to say the least). All they can say is "Sorry sir. We understand, BUT we cannot add data/minutes unless you pay for it..." That's all they could come up with. This is not a $25 issue for me, it is the principle. They advertise "bring your own phone..." and they don't have the expertise to handle that.

Called to add another year of service. First agent claimed to not understand my debit card expiration date so he transferred me to another agent who could just barely speak English. She asked for my payment info and I couldn't understand her reason but went ahead and gave it to her. The first agent never got past the date so no code was given. I got my one year service and the 400 hours but was charged twice. I called customer service and was told that no refund could be given because I had authorized two payments which was a lie because I only provided the three digit code one time. I told them that I felt I had been scammed but the best I could do was to get them to add another year since I had paid twice. I was also told the amount was 99.99 but I was charged 111.94 with no explanation.

I have been trying to help a blind, disabled friend transfer her TracFone service to her smartphone since it is set up to help accommodate her. They have told me three times the number she had transferred is activated and I have replaced the Sim card. The service is still not working for her phone. ** is her Straight Talk #. She requested. It was supposed to be working within 2-4hours today. This is ridiculous. She needs her phone in case of an emergency.

Customer service does not exist with TracFone. I tried to call them and they drop the call every time I call. Can't seem to get my Tracfone to work properly. Have used Tracfone for many, many years with minor problems and could reach customer service. Guess they outgrew themselves and now only offer customer service from foreign countries. I will be using minutes I have with Tracfone and then going to a new service.

Wanted to upgrade to smartphone, and purchased the phone. When we transferred to the new phone, the coverage was diminished and unacceptable. They could not put me on a network with better coverage. Purchased another phone that the chat service rep guaranteed at least 3 times would be able to be put on AT&T server, which is what I need. When I got the phone, tried to activate it and was told it could not be put on AT&T. Will be required to pay return postage to return the phone, and have no guarantee that I will be refunded the cost of the phone. They suggested another phone to buy that will work on AT&T. At this point, why should I believe a thing they say? I have experienced nothing but lies from the customer service department no matter what route I take to contact them. Avoid this company at all cost.

No more 60 minute refill for $10... When I tried to add 60 minutes of airtime to my TracFone, I had to choose whether to also purchase a $10 international calling package or a refill pkg of some sort for $8.97. I came to buy $10 worth of airtime not be held hostage for an additional $10. At these rates, the major carriers have made TracFone's DIY BS obsolete, w/o the benefit of customer service.

Not sure where to begin. The problems with TracFone customer service and the systems they use run deep. I experience multiple and consistent issues every time I make any change to the phones on my account. Sometimes a phone will just disappear from my account, or may just quit working due altogether. Very, very poor in my opinion.

DO NOT GO WITH THIS COMPANY. Many people have had terrible experiences with them, myself included! Everything was fine until one day my minutes and texts went away. Which was strange because I just purchased minutes, texts, and data a couple days prior, and I know goodness well I didn't use it all up. So I called and let me just say the customer service is HORRIBLE. I normally don't write reviews ever, but this was just ridiculous. They kept transferring me to different people and no one could figure out what's wrong with my phone. Not even tech support, nor the "supervisor".

I've had TracFone for the past many, many years when I gave up huge monthly expenses to Talk. I had a 49.00 phone and dropped it in the snow, I've been using a 5.00 phone that beats all smart phones with reception every where I go. Smart phones suck for reception. My 5.00 TracFone works everywhere I go no matter where I go. I currently have 182.67 minutes and 1169 service days left. My phone do nothing more than "Hello". Does not take pics, and I do not text. I will never own a smartphone. All I need is a phone I can make calls from wherever I am and this one does just that and at 5.00 works better than those 600.00 things. My co-workers have to use my phone when they have no bars and I have 5.

Purchased 90 airtime minutes (I usually text). Minutes gone within 24 hrs. Contacted customer support, wait for at least 16 mins., option for callback in 30 mins. Sometimes they call back, sometimes not. Finally got through to CS, put on hold for 63 mins. while the tech was "retrieving lost minutes to be put back on my phone." Disconnected, no return call. Eventually got through again, waited 16 mins. was told by a Supervisor they can do nothing. Have too many "dropped calls" to count. What if one of these calls was for 911? All CS minutes come off our total airtime. I think the techs are schooled to delay us getting through and not have enough knowledge to handle the issue. Then we all have to buy more airtime. I text a lot like most people, but there are times when a phone call with family or friend is simply nicer.

No network connection since April 13th in Danville, Illinois. Can get no callbacks from TracFone. Have chatted with at least six or seven techs and one supervisor. Have made numerous phone calls. Nothing is fixed!

I have refilled my account minutes twice since Feb 1 2017 with 1500 minutes each which is good for Feb 2019. I have called TracFone 3 times complaining my account minutes have been slowly dropping when I have not been making any calls. I told them my call duration history on my phone shows no outgoing calls. I told TracFone I have been with them for 14 years and never used up my minutes because I make very few calls since I do have a landline at home with unlimited calls. Only make cell phone calls when needed. I told them I check my minutes first thing in the morning. No calls made that day and my minutes will drop. My data and text accounts are ok.

I have been a customer for years. My phone broke and I had to get another phone. They said I could not use the sim from my broken phone in my identical replacement phone. I then bought a new "sim kit" and activated it with Tracfone but I have never been able to connect with the network. I have been to four different Walmart's (TracFone agents) and none have been able to help me.

OK... So I decided to save some money and go with Tracfone in January of 2017. Guess I should have looked at some Reviews first... Back in January I bought a TracFone FLIP PHONE at Target. Remember the little flip phones so cute. Anyways, I bought the Minutes 200 etc. Plenty right??? WRONG. Within 2 weeks almost gone. So I called them up and they said, "OOOHHH you need a phone wi-fi so it won't run up your minutes." The rep on the phone even sent me a Refurbished one for FREE! COOL Right???

I have had TracFone for years. They sent me a promo code by email for bonus minutes with a 1 year card, and now won't honor it saying it's not compatible with my phone. They sent me a second code by postcard for even more bonus minutes, and won't honor that, either. Their customer service is terrible. They are dishonest.

I know this company has the ability to credit minutes, data, texts. They refused to transfer over my phone number and restore my plan. If I transferred my phone number, they would cancel my new package minutes. BS! I asked to talk to a manager and a woman representative refused to send me to a manager. I call back a minute later and I'm magically talking to a manager. Don't think that's coincidence. Shady company with shady practices. Avoid at all costs.

I purchased 2 iPhones from the TracFone website. One works fine, the other does not. As soon as I turned the phone on, it said, "no sim card." I could not activate the phone. After several calls to tech support, a new SIM card was ordered. 5 days later the card arrived, but the phone still would not work. Tech support told me to go to an Apple store to have it fixed. I told him I lived over 2 hours from the closest store and I wanted to exchange the phone for another one. He said that was not the policy and I needed to go to an Apple store. He refused to transfer me to a supervisor. Long story short, after 52 ugly minutes on the phone, I was finally told I could return the phone for a possible refund in 3-4 weeks. There may be a good explanation for why they couldn't just exchange the broken phone for another, but the representative did not offer one. He just didn't care. Overall, I would not recommend TracFone. I am very dissatisfied.

I have an iPhone with TracFone. Twice in the last three months Tracfone has deactivated my phone by stealing my minutes. I have talked with their customer service for hours and hours on both occasions. Customer service says the same thing - they tell me that I was the one that authorized the switch to a new phone. Of course, I haven't switched my minutes to another phone! It is an inside job. All of the minutes disappear and I am forced to get a new phone number. Who wants a new phone number every other month? I get shunted into the downward, evil spiral of customer service. The latest spiral lasted through 9 different customer service people before the department they call Loss Prevention hung up on me. I have a good paper trail, and I am filing a police report today because this is theft.

It's been a fine service to use for the price. The phones stay in service for a long time as you buy minutes. The only complaint I had was that I tried to convert the service from TracFone to AT&T and it didn't work. I have a feeling I needed to contact customer service but it's not the best customer service to use and I just didn't want to bother, so I kept the prepaid phone.

My daughter's account minutes was stolen by this company, and nobody want to solve this problem. We just add her minutes one month. Then all the minutes gone. Then tonight add again, then no call, no text, then minutes gone again. Somebody are stolen from this account. The only person is TRACFONE.

After buying 1 year and 400 minutes (triple minutes) refill card ($79.99) on eBay I was supposed to receive those within hours. After two days... nothing, so I went to the Tracfone Website and purchased minutes for 32.99 in order not to run out of days (had to deal with their Customer Service four years ago, two days and eight hrs on the phone before I got the problem fixed).

This TracFone plan works fine for me. I have the phone mainly for emergency situations. I am not a frequent phone conversationalist so the prepaid plan as well as keeping the minutes I have left at renewal works for me.

TracFone needs to educate their support people. The customer service is poor. I lost over 3,000 minutes because the representative encouraged me to drop the monthly service plan because I had so many minutes. The representative did not tell me that if I dropped the monthly plan my minutes would eventually expire.

I had been with TracFone for 10 years because it's easy, that is until you have to deal with their customer service. I had 900 some minutes left and 3 years of service when my phone was cut off. No warning, nothing. When I called their customer service, the agent didn't know what he was doing. Par for the course with most customer service, especially cellular and cable. I asked to be transferred to a supervisor, which resulted in a lie, "I don't have a supervisor". Well, isn't that special. Even 4-star generals have supervisors.

I have been using TracFone for years... it has been great! But I do not use my cellphone often, it is usually in my purse, just in case. Lately though I have been using it so much more, a different job setting and lots of texting which is fine except that I have a flip phone and that is not easy lol!! So I am looking to upgrade to a (gasp) "real cell" and a plan, and they have some really good plans and phones... checking out all the phones everyone I am around uses so I can see the pros and cons to help me in my decision... it might be a TracFone or I might buy one and use it with a TracFone plan... but either way, I plan on staying with TracFone, I have been very happy.

I've been using TracFone since 2014, I've had several phones from them and so has my family without issues. I recently bought a Samsung Galaxy S5 from them, it worked fine for around 30 days, before the wifi stopped working. I contacted customer service and they decided to replace the phone. You have to wait until you get an airbill pouch which you send in your old phone in before they send a replacement, this means you have to go usually two-three days (not including weekends) without a phone before a replacement comes. When my replacement phone came, it didn't have working wifi and it constantly restarted and was unusable, in worse condition than the phone I sent in to be replaced.

When I last added time on the pc, it kept coming up with an expiration date of 2027, for a cost of $600! Yes they will correct it but with a lot of hassle getting someone I could understand.

I like TracFone the best because you get bonus minutes plus those you buy, so you get double. Not at first but the second time around. The minutes last as long or as short that you use them! I found that I don't use it too much, but I do text and make some phone calls, therefore it lasts me about 2-3 months! I usually buy the 450-minute one and get 450 bonus minutes. Sometimes it lasts me longer! It is better than monthly plans because you only load minutes when you need them! If you only text and make limited phone calls then this is the plan for you! I don't get the internet so that may be a problem for some of you.

My cell phone is a prepaid and I have no contract. It is a pay as you go. I have used this phone for 5 years and never had a problem with the phone or the service. Because it is a basic cell phone with no capabilities, I will have to let it go by the end of the year. My son will be turning 13 and I decided to start looking at different phones with a family plan. Also it will need to have all the extras.

I use my phone as more of a personal convenience when I'm out. For what I want and need from a cell phone, my prepaid TracFone has fulfilled for a yearly fee of approx. $100.

Tracfone will not let me transfer my phone number to Verizon to use with my new iPhone. Agents told me how to do it but when I did what they said, Tracfone would not release my number. Bad, Bad company.

I bought a new phone directly from their site for my zip code so I knew I wouldn't have any problems with it. Very wrong, in spite of being told every phone on that site would work in my area it did not. I agreed to have it replaced since it must have just been a lemon. Wrong again, the second phone didn't work either. Then I was told to return it and they would credit my charge card. Lied to again, since it was now over 30 days since I actually purchased the first phone, no refund could be given.

For the last 3 months I have been having a problem staying connected to their network. Multiple calls to the customer disservice have yielded no assistance. When the service returns, it is hit or miss if/when I receive notifications of texts or voice mails while I was disconnected. Each time the response was, "Turn it off and on again." I explained, "Most of the time I don't know when I lose service since I am not one of the people who stares at their phone most of the day." I was told by one person, that there was a problem in my area, and that the problem would be fixed in 24-48 hours. NOT. One person even suggested that I just step outside my house to connect.

Company changed their website and the new website messed up and charged my account twice. I called them immediately and couldn't hear the person on the line. So I called back and then they couldn't hear me. I spoke with three people who were very difficult to understand. They spoke very fast and all had different accents. They could see that they charged twice and also admitted they were working on the website changes. However they did not refund my money because they were going to text me a number to give them. The phone is used in another household by a child then they said they could still help if I had the serial number to the phone. YES because we all memorize our serial numbers to our products. I gave up and will have to wait until I can get the serial number to call them back for my refund. I like the phone for the child and has worked fine but the customer service department and website are awful.

TracFone sucks! I currently have a Samsung smartphone (TracFone). It is 2 mos old. Won't maintain a charge and when it is charged it seems to overheat and shut off in middle of phone call (not dropping calls). I bought a new phone. Tried to activate new phone and transfer # from old phone. I keep getting recording. I need to speak to customer service rep. It offers to puts me on hold for 30+ minutes, or a callback. I have spent the last 3 1/2 HOURS waiting/trying to reach customer service... Really they can't call back in 3 1/2 hrs!!! This company and phones SUCK!!! USE THE PHONE WHEN TRAVELLING... DOES ME NO GOOD IF I CAN'T STAY CONNECTED.

I recently purchased two phones for my parents. I add minutes using the website for better deals and such. Last week I was charged twice for one of the phones after adding minutes. I called them up and they were quick to rectify the issue. I was not issued a refund but I was given the minutes that I had supposedly purchased. That wasn't exactly what I had wanted but I had no other options as the representative didn't leave me much else in the way of choices and he sure as heck didn't offer me a refund. Today I went through the same issue, a double charge on my credit card. This particular representative who didn't seem to have a care in the world had me on the phone for damn near an hour and continued to let me know that this double charge was in some way my fault and there was nothing that could be done about it. Needless to say, I am very unhappy and disappointed and not only that, out $27.46.

Not worth the money saved - you will spend hours on their customer service line with incompetent people if you have any problems like your SIM card just goes bad and trying to have them send you another - after hours on the phone and waiting weeks they send you the incorrect SIM card! Or if you want to transfer phones and all of a sudden lose all your minutes/SMS/data in the transfer and they throw you in a loop claiming their systems are down and to call back - again after hours on the phone with them - NOT WORTH the headache!

I have bought the $99.99 one year plan for several years using the TracFone as an emergency phone to carry in my car. I just discovered that it doesn't work. After getting the message "no network coverage" I called the 800 number and was told that my current phone does not work on the new network. I have several months left on the plan and was not notified of this change so I am left without service.

I purchase an airtime card every 3 months for my 80 year old mother as her TracFone is the only means of communication that she has in the event of an emergency. Every time I go to add the airtime card (before the service days have expired) I get the message that it is unable to be added for technical issues. So I then have to call TracFone and hassle with a representative that are never fully and clearly fluent speaking and every time the rep gives me the same run around excuse that the number has been deactivated due to expired service days. I then go thru the hassle of explaining to them that my service days are current and that my phone number has not expired as I had just used it to call someone before trying to add the card. Then I get transferred to 2 or 3 different reps because the one before couldn't diagnose and/or fix the problem.

If you want just talk and text, they're great! But don't buy a phone from them because if you have a problem, you're up a creek, even if you can understand them. They can sell, activate, and refund, but don't know how to solve a problem when it comes to the phone. I hope I get my refund, we'll see! I bought a reconditioned phone and spent 3 days trying to get it to work right, spoke to many customer service agents, a couple even stopped talking to me and stayed on the phone, I guess just waiting for me to hang up. Very aggravating, then they tried to tell me that the notifications sounds for no reason was normal and to keep my phone on vibrate. So much for emergency calls, if I should miss them. That's not normal, sorry!

I bought a TracFone card for $19.99. I thought I activated it successfully - well I did, but it went to a different phone number! The numbers were very similar and I made a mistake. I called quickly but it was too late. Someone else got my 60 minutes. I can't afford to be so generous. It's not fair that they would not honor my minutes, or at least cancel out the other person's 'bonus'. I don't understand how they can treat a customer that way. I will never recommend them to my friends and they lost a long-term customer. They don't care evidently! Sad commentary on our times. Thanks.

10 year happy customer. I like TracFone very much. I am lucky to have an AFFORDABLE OPTION like Tracfone. There is no other affordable option for me. I typically text and have it on me for emergencies. The triple minutes they now offer are fantastic and they last the three months for me. So for about $7 a month, thank goodness, I have exactly what I need in a cellphone. Customer service has always been very patient and kind as well, they do not hang up until you are comfortable and happy.

We have a 4 phone value plan. The service/reception is thru Verizon and I have no complaints with that, it works fine. The problem is TracFone takes your money every month but you don't always get the mins added. The app and online account do not have a log so you can't see day to day how much time you have had only what they say you have on that particular day. TracFone reps are hit and miss. The engineers need to seriously change the app to keep a running log file of mins, text and data so that they don't end up in a class action lawsuit. The data has to be available so they need to apply it to the app and make it visible. I suspect the problem is very lucrative to the company.

I had Tracfones from when Tracfone was made in 1990s. I had a b/w screen first I had and barely fit in my pocket. I had to call a number to add the time I think. The phones are cheap and work for me. I love that the phones come with 20 minutes on a new activation. I called their number and couldn't understand what they are saying, mostly. I like to add a card from the prepaid menu and takes few seconds and a minutes I think. The 'live chat' is also nice. English and very helpful. I use it to transfer numbers and other help like getting a new SIM card. I read how awful people think Tracfone is, but give them one more chance, please they are getting better.

I bought TracFone in Jan 2017. I had 180 min. So far I have used about 60 min. I have been cut off so many times. Calling Canada took 4 or more times. Either number does not exist or check number. Do they think I am stupid? I wasted all my minutes either dropped calls or retries. I had 74 min left. Called a friend 200 yards away. Cut off, cut off. I now have 10 mins left. Where did all that time go?. Will I use TracFone again? Not a hope in hell.

For 4 months in a row, that I've noticed, I've been charged the monthly plan fee but didn't receive the talk, text, and data. I have called every month for 4 months that this has happened, and been told the problem was fixed. Who knows how many times I've been charged and not caught it. Since being a customer I've had many issues with this company regarding reliability of service and now I'm having an issue with being charged and not receiving what I paid for. I can't afford other plans. I'm constantly looking for better companies to do business with but they are more expensive.

I pay on the monthly plan. The few times I have had to get a replacement phone, there is very little problem. I am totally happy with the service I have, and plan to continue with the same service for the future.

So it was time for a new phone. I paid $53.49 for my phone and $100 for a year of service. I called and told them my phone wasn't working in Jan 2017. They said I would have no problem, they would send me a new phone. Well they didn't want to send it to my address so they sent it to the post office and it got sent back. I fell down the stairs and couldn't call 911. AFTER I PAID IT FOR A YEAR. So I called back then they tell me I should have called. I told them I did. Then they told me I had to send them my old phone. I said well it's been well over a month and no one told me I had to send the old 1 so I threw it away. I'm not even supposed to pay for a phone. I am on welfare, but again Tracfone with the addresses so I couldn't get the free phone THAT I QUALIFY FOR. So I was basically FORCED TO BUY A PHONE THAT I CAN'T HAVE. Treated like garbage.

I needed to add Data to our phones. I had to add my new credit card info. After entering the info, and hitting Submit, it came back with an invalid billing phone number. I used their live chat. She said I would have to talk with a customer service rep. Called and CS said my card was no good. I used two more cards and they were rejected too. I got the same message no matter what I tried. The credit dept rep with Tracfone asked me to get my CC company to call them to fix things and even gave me a reference # and special phone number to call. Tracfone insists no charges were made because the card was declined but I have 16 charges to 3 different credit cards.

In Oct 2016, I was reinstated to California SafeLink/Tracfone. I have researched this company in and out and I still have no working cell phone from Tracfone. They have sent 2 cell phones, 3 sims card. Please if you're looking for a cell phone provider under the free government program, do not go with Tracfone or its sister company NET10. SafeLink is also with Tracfone. All 3 companies are owned by America Movil out of Mexico owned by the richest man Carlos Slim. I am still waiting for them to give me a working cell phone. It has been 3 months. I think summer will come first. The government program for free cell phones would be a good program. But no one is really overseeing the providers to consumer. I would love to testify at a Congress hearing. I have keep dates, names and emails of my nightmare.

For low use cell phone it is a great bargain. You pay as you go... and if you can snag one of their triple minutes for life phone your refills are tripled every time you buy more airtime. Reliably easy to get a signal for calls when you need that.

Hi, I just wanted to know what phone calls I'm having minutes deducted for, like a regular phone bill would show you. That's what you might think the TracFone app does. Nope. It shows you the minutes from another day, and when you try to refresh, it doesn't show up-to-the-minute information. So I called them, after they emailed me, and the call was dropped. Then they called me back, and they wasted 10 minutes of my time to patronize me and act like I don't know how to use my phone, then they said there was a setting I could change, but I have to call from another phone to get the information. I told the lady that I rated that call 0 for helpfulness and I didn't want to talk to her any more, so I hung up. Immediately after that, she blew up my phone with a series of 65 texts all saying that she had resolved my issue now, so I had to click on them and used up my texts, probably. Rage much?

Despite having Home Depot scan the phone three times, TracFone continues to insist that it was not scanned so they won't activate it. I sent them the receipt, along with the serial number and bar code, but that still was not good enough. Now they want the serial number to show up on the receipt. So apparently, you buy their product and they never have to provide you with service. What a scam!

My phone died within three weeks. I was promised a new phone in two days and received an envelope to send the dead phone back. I will not get a new phone until they receive the dead one. Being without a phone for nearly two weeks. Never again.

TracFone has stolen my calling minutes 4x since I opened the account 1/22/17. The first 3x they reinstated the minutes and even gave me a complimentary additional minutes. However the store then again today, after reinstating 350 minutes on 2/12/17. I only make calls that last seconds and according to my phone account I had 999 minutes when I went to bed and then they stole them again this morning and refused to provide any help. This is illegal, who can I contact to get help and get the company to cease and desist with the theft and unfair and deceptive business practices?

TracFone told me 3 days before the service in my area was changing and my phone would no longer work. They said they would send me a new phone. In about 2 weeks I received my new phone that didn't work. I called the company and they said they would send me a new one as soon as I sent back the one I had. I have now been without cellphone service for 3 weeks and it looks like it will be at least another 10 days before I get my new and I hope working phone. The new phone they sent me was a piece of junk, it worked, but was not like the original phone I purchased from TracFone.

Received a notice per cell phone saying I had to update my flip phone (I only used for long distance). I call and was told they would send new phone. Never did, in the mean time my husband purchased two phone from HSN. You were suppose to be able to transfer your old number and add those minutes to your new number. Never happened. The old phone was to be up on 02/12/2017. I lost over 1200 minutes, and now the new phone which never worked has lost the 1250 minutes, data and texting that I received through hsn.

I get a free government phone because I'M disabled. This phone from safe link totally sucks! Drops calls. Goes out 10 times a day! Don't get my texts! When I call them for help they don't help! They tell the same stuff I have already done! Don't recommend at all!!! They are not a good company at all!

I have had a TracFone for many years. I used to live in the mountains in NY where there was no coverage, but I wanted an emergency phone and their pay as you go plans worked fine. I used little time and the balance kept rolling over. I now lived in Raleigh and near my daughter and am using it a lot. And I can't seem to use up the 4000 minutes that I acquired earlier. Triple minutes on my smart Phone and now it's talk, text and data. Can't beat the price and the service is good.

I've been a TracFone customer for 3 years mostly because, being 21 and living on minimum wage, it is the only thing I can afford. Recently got my tax returns and wanted to spoil myself and get the renowned Samsung Galaxy S7, available for $629.99 on tracfone.com. I ordered it with 3-day shipping. It was shipped through FedEx, and since it was a pricey item It required a signature upon delivery. I work 9am-5:30pm Mon-Fri. FedEx made 3 attempts to deliver it which I was never home for unfortunately, but after the 3rd attempt I got a call from FedEx letting me know they'd hold the package for 1 week. The 3rd attempt was made on a Friday and I went out to the pickup location the next day, Saturday.

The experience I had with this phone is OK. It's not the best brand but it gets my calls through and the voices are clear. It got wet with water before and stop working but when it dried out the next two days it started working again.

I am done with TracFone. They have stolen money from me one too many times. I have been using them for years and were very happy with them until they have changed their ways and practices. A year ago I decided to switch some of our phones to an AT&T plan but keep TracFone. I was told that I could switch minutes to a different number and how I would be able to do it. Problem is, they were wrong and I was not able to do it. I ended up losing over a thousand minutes. Money in TracFone's pocket. Now they are telling me that when I purchase airtime for my card, because of the type of phone that I am using 1/3 of minutes goes to talk, 1/3 goes to data and 1/3 goes to text. So if you don't use all of the services you will lose all that money.

As long as you have no problems with your phone, it's perfect but the minute you need customer service for anything...you are in for it! You will not only wait for a long time just to speak to someone, but then to get to the "right" someone you'll get bounced around. Then it's like playing the hunger games & all you want is to stop! It could be the most simple questions & trust me you will not get a simple answer. I honestly DREAD every time I think I have to speak to someone & I will do everything possible to find the answer myself, then I will call/write usually with exactly what needs to be done - I'm just missing one step...it's still never that easy!

Nightmare basically. An afternoon on chat and phone calls for a phone that can't be used to make a phone call and they state that my phone number can't be ported for up to 2 days. Not true. I had changed carriers 2 months ago to Ting (incredible customer service, just inadequate coverage) and it took minutes. I don't believe their excuses. They obviously don't know what they're doing. Every chat and call required repeating data (oh... if we can't complete setup, the information isn't saved). They're incompetent to state it nicely. "We need to escalate to another department and their hours are: ???" No contact info the 'special department'. You have to contact the idiots who couldn't resolve the issue. Nowhere to turn...

Tracfone is cheap and very reliable. Their ability to move minutes from one phone to another is useless every time. Service (via india) is excellent when required. It's recommendable.

They gave me a number used by a **. I received a lot of texts nasty. I now have to use my mins to call family and friends with new number. Mine time is worth money also. I am SSI disability. I can only afford so much. Not fair. The person I talked to was rude.

I have used Tracfone for about 10 years. I recently purchased their Smartphone but I'm keeping my older original phone also, which I use for texting since it only uses 1/3 of a minute per text. The smartphone is great, and economical for me since it uses my internet connection for its computer-like usages. Contrary to some reviews I have read, tech support has been good to me. I have transferred minutes from one phone to another & when I purchased the smartphone, they stayed on the phone helping me learn it.

I had no problem with Tracfone at first. But, customer representatives were not helpful. I reset my phone after I followed the instructions from Tracfone representative, the phone never worked again. Screen freezes. After that happened, I broke my phone and never be able to use or somebody could use it. My phone is gone. I threw away. Two week after I checked my account balance. Even though I never use the phone, my balance was left in half of what I had before. I could not believe what happened or accepted. How could my talk time and minute reduced to more than half? I chatted with customer representative, and he told me I used it or someone used it. It's nonsense. That phone is not exist anymore.

Crappy product, super horrible experience! The story is so long & the experience so completely ludicrous, I'll spare you the details. My sister who bought the TracFone for me actually laughed belly rockin' hard as she listened in on the service call tonight. I've been trying to get the proper SIM card for my LG since Jan. 16th. Ohhh the many hours that have been wasted with customer service reps who seem to not know their butts from a hole in the ground.

While I have never 'liked' Tracfone due to the abysmal service I have tolerated them because of the low cost of the phone time and infrequency of contact needed. In my latest encounter I bought a new phone to replace on old one that I had dropped and damaged. I called their 'customer service' (not really) number and made my way through all the prompts in my efforts to have my number transferred to the new phone. In the end I was given an estimated 30+ min wait time to talk to someone who could help. Over an hour later, no help.

Purchased 5000 mb on my android. When went to check whether they were added all my minutes and texts were gone. Did live chat with reps. Nothing solved. No phone service since Thurs night. Continual excessive call volume every time I logged into TracFone site. Called Fri night and was told to call back 2 hrs later because system down. Really? Chatted with live text this morning, Sat, and was told I have to wait another 72 hours for the system to update. What kind of crap is this? I know will have no phone service or texts since 6pm Thurs night, since I was on phone for over 2 hrs after that. One more thing, I was told they have no reps in the United States.

I'm 71 years old. I lost things and I forget stuff. I have been a TracFone customer for years. I really like the LG flip phone because I don't want a cell phone with a lot of bells and whistles, and you really can't beat the price. I basically use the cell for my personal safety - in case there's an emergency while I'm out of the house. But the service TracFone offers is abysmal and I think it's a bit shady. I have lost a couple of the flip phones, and have had to replace them. When that happens, no matter how many minutes I had on the lost phone, Tracfone keeps telling me that I can't have those minutes back- even though I have paid for them. In my book that's a form of stealing. I'm talking about hundreds and hundreds of minutes they won't let me have back. They have told me that the minutes they are taking back are "bonus" minutes and that I can't have them back for the new phone. I wonder how they can tell which minutes are which.

Worst service ever!!! Sat on the phone for two hrs trying to put minutes on a Tracfone. Then was told to call back after 24 hrs and I would have no problem adding the minutes. Well guess what?? Went through the same thing again and I finally am just out the money and done with tracfone. Boost mobile is the best!!

This company is horrible, 1st off yes their "home" office may be say they are located in Miami, FL, but when you call their C/S # (which there are a lot of #'s) you may get someone from the Philippines, or Guatemala City, etc. You never know. I have a defective device that was not caused by me and they are telling me that they will send me out a "mailing package". I then send my device back and then I will (may or may not) get a replacement device in 30 days. I can understand 5-7 days, but not 30 days. In this day and age we live with our phones (work). Then the "manager" tells me, "Well then go buy a new one." This is not how you conduct a business and "assist and satisfy" your customers as well as the company. The happier the customer, then they will tell others to use that vendor!!

I read any reviews on this company only one was good. I can relate to all the negatives. They are honest and well deserved. I personally would give it zero stars. While I give the same to this "President" elected? I am in agreement with one of the many negative reviewers who finds benefit in the fact this company will be subjected to tariffs because they operate outside the United States and will go out of business. We are subject to an unprecedented overload of lies in this country today beginning at the top.

First off, no one speaks English very well! Second, I was on the phone today for over 2 HOURS after being on hold, transferred several times just to be told they could not help me. I have a couple of phones through them for my kids because the monthly bill is cheap. Well, my son needed a new phone so I ordered it. FedEx came to deliver it today but I wasn't home, and they wouldn't leave because it requires a signature. I called FedEx and asked if they could hold so I could pick up because I would not be home for the next two delivery attempts. They informed me, I would need to call Tracfone and receive authorization from them because they are the ones requiring the signature. Well, that's where the drama began. Called Tracfone and as I stated at the beginning they ended up not helping at all.

Three months ago my credit card was hacked. I got a new credit card (new number). For the last two months, I have attempted to get this changed on my account and to enroll in auto-pay. The person answering the (with poor English skills) doesn't seem to understand each time I have called. I have talked to their supervisor both times. I get the reply that they will change it and it never gets done. Though it's not much, it costs me an extra three dollars a month and fifteen minutes on the phone to reactivate my Tracfone. Very, very irritating.

WARNING: I bought a new TracFone LG Rebel LTE LGL44VL phone from Walmart and only had it 2 weeks. When I took it out of my shirt pocket to make a call the screen was spider webbed, it hasn't been dropped or any abuse to cause the issue, it was a flawed screen. Tracfone says I have to buy a new phone and they will transfer my info to the new phone. So they expect me to buy another phone to replace their crappy phone, they are bat ** crazy, I'll never buy another phone and use their service period. Take my advice, never buy anything from Tracfone!

I recently left my Verizon carrier with my Note 4. For a whole year I paid over $100 for 1 line. Very stupid. So I sign up at TracFone. I buy a BYOP sim kit. Talk and text is all this phone does. No internet access whatever. I called to see if anyone could explain why. They could not. Now the thing is the phone with the BYOP sim is unable to call the TF help number. Not suspicious enough yet? I call from my other $19 TF cell and they swear up and down that it should work. Finally someone leveled with me that Tracfone doesn't have enough towers to support any internet access. Basically, I wasted my money.

I have had Tracfone for over ten years now and if you are not a techy you can get a simple flip phone but they also have quite a selection of smart phones. No matter what your need Tracfone is the cheapest.

I have had this phone for about 6 months. [I also got one for my secretary and my wife]. I switched from T-Mobile. I now think that was a BIG mistake. I paid a little more at T-Mobile. With them I got answers and service. I could not figure out why I wasn't getting messages. Then a customer tells me he has left several messages. I can not get in to retrieve them. SO SEVERAL times I called your 800# and kept getting excuses [You need your serial #. You aren't doing things right].

I've had great experience with TracFone for years. I don't buy minutes through TracFone but instead through PinZoo. Support is excellent. Can't understand why so many bad reviews, but they don't seem to be about the LG phones. I had an LG for years and last year they contacted me and said my old phone was becoming obsolete and were replacing it free of charge. It came and I sent my old one in as instructed and my minutes and everything rolled over. The new phone - an LG 237C CDMA HANDSET - is much like my LG441gb and so far works just fine. Rolled over her double minutes and everything. Perhaps we're an exception, but I'm staying with TracFone as it seems the best deal around.

I kept getting a message saying "call restriction 34" when I tried to make a call. I contacted TracFone and they said that they had upgraded the service in my area and that my phone was now obsolete and that I had to purchase another phone. I questioned why I had to pay for a new phone when it was their decision to upgrade. The only reply I got was that I had to purchase a new phone. They said they were giving free phones to customers but they had stopped at the end of December 2016 (19 days previous to my call to them), I was never notified that my phone was going to be obsolete and was never offered a replacement. I told the customer service person to tell her manager that if I didn't receive a new phone free of charge that I was going to cancel my service. Still no satisfaction. I will never do business with TracFone again.

Customer service is horrible and phones are crappy. It's even hard to understand them because it's always someone from another country. What they tell you to do on your phone doesn't work. It's not worth the money.

The customer service is staffed with people from a different country, who do not speak English very well, making communicating difficult. Also, they are very inconsistent when it comes to their policy. Any question or problem you have will be handled differently, depending on which representative you get. This becomes quite bothersome when you have an ongoing issue. When you have to speak to a different representative each time and they all interpret their policy differently, it's next to impossible to get anything resolved. The service is acceptable. I get unlimited texts and don't get charged for the majority of people I call. My monthly rates are also very good. I ordered my 1st phone from them and for whatever reason, they could not get it from their warehouse to my house. They mailed it more than ten times before I actually received it. Which took over a year.

After many years as a Tracfone user and relatively satisfied, I now find the customer service is less than adequate. If you are content with talking to someone in India that may or may not be trained and may or may not be able to communicate in American Language (not queen's English), then by all means stay with Tracfone. I called their technical support to have a voice mail issue corrected. During my 30-45 minute phone call, all of my minutes were deleted. After some time, minutes were added back only for voice.

I had a TracFone for five years and then the service became undependable. TracFone sent me a new phone (unsolicited) and said my old phone was outdated. The new phone was not the same at all as the old one that I liked. It was supposed to be a smart phone and I was to be able to get internet (Google). When I first set it up, it worked. Then the next day I could not get on Google (thru gmail) and all of my contacts I'd entered were gone. I called them and talked with three levels of supervisors, managers and they could not get me connected to Google. Manager offered to send me another phone when she discovered that it was probably a reconditioned phone since it had entries from 2014. I returned the first phone and they sent me another but I could not get a connection to the internet with that one either. One rep told me "to familiarize myself with the phone." But I'd read the only brief booklet they sent me and they couldn't make a connection either.

I have receive very poor customer service with this company. I purchased a new TracFone Android ZTE from Walmart. The phone I had before was a TracFone flip phone. It was AWESOME. I loved the price and it worked great. I only replaced it so that I could have a camera and to use the internet. That was the only reason. I turned on my new phone. No service. I called the company, 3 technicians and 4 plus hours later it was decided that the SIM card in the phone was the wrong one for the phone. This was a factory sealed phone. I was told it would take 3 days for the new one. Nope, over 2 weeks later I call.

MotoX 2nd Gen (2014) to TracFone. Decided to switch from long time provider to TracFone to save money. I read the numerous bad reviews, but concluded they were primarily concerning customer service. However, in that I am computer literate, and technically savvy, I anticipated I would not require customer service; rather, I'd be able to complete porting of my number to my own smart phone using TracFone's website. Not the case. Purchased and received their activation kit containing 3 sim cards - but not until subject to lots of inconvenience and cost. TracFone is unable to provide - even at my cost - overnight service. Lost a work day waiting at home to sign for delivery which did not occur. Received Email with FedEx tracking number. Checked with FedEx, and tracking did not exist in their system.

We had used TracFone for several years the usual number of glitches and issues that one has with phone companies. This year they sent us a new smart phone, saying our older model was obsolete. We had purchased $100 of coverage until about 2018 and had almost 1000 minutes remaining on our account. The new phone worked fine for about 3 weeks, and suddenly it had a message saying no service. We contacted customer service, who identified a faulty SIM card and then sent us a new one. The new SIM did not work either.

I contacted Tracfone with a phone that had no service. The first person I spoke to said it was a problem with the service from the tower, till I pointed out my husband who has the same service did not have a problem. The second person hung up on me. The 3rd person I talked to said I needed a new sim card. It was mailed out Jan 2nd to the wrong address, it is correct on my account. After recontacting them on the 6th Jan when it didn't arrive it, I was told a new one would be here in 2 business days. With the weekend I confirmed it would be Tuesday. Talked again Monday night, again promised Tuesday. It's Wednesday, no sim card, and by tracking it, it is still in Florida. So today is day 9.

I purchased a TracFone and a 60 minutes card for a relative for Christmas. The relative could not get cell service where they live and I tried to get a refund at Walmart and they refused due to the purchased date being over 30 days. I called TracFone directly to get a refund, they too refused me a refund on the phone and $19.99 card saying it has been over 15 days from purchase date. So now I am out over $40.00 and TracFone really doesn't care. Walmart customer service advised me that TracFone would give me a refund. But I guess they just wanted me out of the customer service line. Never again will I buy nor will I recommend a phone from Walmart or TracFone.

I've been a TracFone customer for about 17 years but my last experiences have been HORRID. I bought a Smart Phone and it took 3 days to get it working. It will not work on anything except local calls. I bought all their packages so there is no excuse for what I've gone thru. They have people outside the U.S. and no American Operators. What happened to them? All they have are morons that read from scripts. I'll be glad if our new president can arrange to charge a 35% tariffs on companies like these and put them out of business.

I have been using TracFone for the past 15 years and had zero problems with them. They are not like the other carriers out there. The best thing about TracFone is you only pay for the minutes you use and they care about their people not like the other carriers. It's for people that don't live on a phone but only use it to keep in contact with people.

Tracfone is for those of us who don't use our phones all day long but need a working cell. You can pay as you go, customer service is getting better each year. You do get text and data, and when you have to renew your service (usually every 90 days) unused phone, text, and data rollover. Some of their phones come with triple minutes, text, and data. And if you can find one of those, you really save a ton of money while having a good usable phone.

I have used TracFone since 2004 and have found consistent reliability with service and performance. Personnel who answer telephone calls are knowledgeable and courteous. I especially like having option to use the web site for most questions, and the site is easy to use. TracFone has a product which is reliable and cost-effective. I especially like the no contract program and carry-over of minutes.

I purchased a new Samsung S6 on 10/17/2016. On 12/14/16 it stopped working. I had purchased the Easy Exchange Plus to extend the warranty for a year after the manufacturer's warranty expired. My phone was replaced but they cannot transfer the extended warranty to the new phone. They claim the Easy Exchange Plus is tied to the IMEI number of the original phone. Nor will they refund my $49.99. The phone should have been replaced under the manufacturer's warranty not the Easy Exchange Plus.

Tracfone required that my phone be replace. Had a double card on it and 800 minutes. They then delayed sending the new phone and lied to me that they would transfer the 800 minutes. I have tried to get the minutes transferred for 6 months and they finally refused to do anything. In the process I was told to put a new card with minutes on the phone before they could transfer minutes. They lied and committed fraud in inducing me to buy a new card with the promise of giving me my previous paid for minutes. I believe they operate with such impunity as they are a foreign owned company who is in the business of subsidizing third world phones and selling phones to governments as give away phones. They are dishonest in their statements -- Even documentation of calls and promises won't sway them from their false ways.

I've had so many issues with this company. For one they have people that don't understand english very well. Get orders messed up. Don't understand what you are asking them. I order a phone and the phone was reconditioned. The worst phone ever. It was frozen up, crashing and everything. I reordered another phone. Was messed up. It would keep shutting off and go back to the main screen. Then I dropped it. Now I can't return it so I reorder another phone. They didn't put a suite number on it so now FedEx couldn't deliver it so it got sent back to the company. Now the company tells me it takes up to 30 days to get a refund. 30 days? For my money back. Ridiculous!

I had been contacted several times by Tracfone stating that my Samsung T404g phone would be shut off - my service disconnected on Dec. 31 because as of that time my phone would no longer be capable of use. This is all because of the 2g migration that they started. I say it was a way to force customers to buy new phones. I did not want a smart phone or an android phone. I use my phone only for emergencies and some text and send a few pictures. I don't use my phone as a computer or for internet purposes. I finally was able to find a basic phone that took picture (not good) and was not a smartphone - This was not an easy task.

I have to call Miami to get anything done -- which always takes a good while to actually be done. I have a balance of about 4,000 minutes which is hard to use as I do not have a good manual to follow. I am on a monthly bill and there is no way I can just pay a small fee to remain "live" and suspend collecting more minutes until I can use up some of my balance. This is a common problem when one lives where there is no reliable cell service. Once I get the "right" person on the phone, which usually involves two or three transfers, the problem is resolved. However, I would like to be able to either download a new manual or be mailed a printed one.

Tracfone has been our cell provider for about 7 years. Customer service has been excellent when problems arise. We have traveled all across the 50 states and have cell service wherever we go. Had cell service at 10,000 feet in a mountain valley.