Tracfone Reviews

I went on my Samsung Galaxy J3 Luna Pro and chose "My Account Downloader." I needed minutes for a full year and they offered 3 options. One was $99 for 1,000 minutes, 1000 text messages and internet time. The other was for $150 for 3,000 minutes, 3,000 text messages and internet time. And the last package was for $199, but I cannot remember what the numbers were for that. The first time I chose that option for the $150 package, it said an hour later that there was an error. My internet went out and I thought maybe that had something to do with it. I went back in through my cell phone and chose the $150 option again. My minutes finally showed up, but not all of them, and I only received 2,000 text messages.

First of all, these people are in India or South America, so their accent is really thick and they speak really fast, making them extremely difficult to understand. When I ask them a million times to slow down, they always stretch their words out for the next few words (sounding sarcastic and condescending) and then go right back to talking fast again. In fact, they talk so fast that I have to keep saying, "waitwaitwaitstopstopstop" because when I just say "wait" one time, they don't even hear it because they don't take a breath. I have to constantly repeat things, and they are constantly answering questions that I am not asking, while not answering questions that I *am* asking.

Kevyn of TracFone Technical Support Chat would not answer the questions that I asked him and was EXTREMELY rude. He treated me as if I should already know the answer to questions that he intentionally tiptoed around. Right from the start with each question he would avoid answering me and then he would say over and over again, before I could respond, quote "Is there anything else that I can assist you with" (trying to get rid of me), instead of waiting for a couple SECONDS for me to respond.

Calling customer service is like dealing with a Middle Eastern country, unable to understand them and they are clueless in assisting you. They refused to unlock my phone so I could switch providers which cost me $100 to buy a new phone but no regrets other than using them in the first place. DONT WASTE YOUR MONEY OR TIME WITH THIS COMPANY.

I wanted to transfer minutes from one TracFone to another TracFone. I was on the phone and on computer all morning. I answered all questions but the one phone had a wrong zip code. I don't know why but I gave serial numbers and VIN numbers. I told them how many minutes I had left and the zip codes for the same home. One in my husband's name and one in my name. I lost 497 minutes besides what I wasted talking to them. I am not happy about this matter.

Dreadful experience with TracFone! We have a TracFone, and since their policy is that the service expires every year, but if you renew they add minutes to your minutes, we called to renew. Their customer representative by mistake, after we paid by credit card, instead of adding minutes, wiped out our old minutes (4,438). So we were put on hold and told to call back in 24 hours. We did and we were put on hold again and told again to call back in 24 hours and again for 3 times. Tonight after being put on hold forever they told us they cannot do anything about it! So wiped out our minutes instead of adding minutes, got paid for it, and did not resolve the issue.

I got an inexpensive smartphone for my daughter with a 30-minute-per-month plan, and it worked for a while but then it stopped giving access to voicemails. People could leave a voicemail, but there was no way to retrieve it or even change the settings (like you couldn't make a recording saying "Please don't leave any voicemails on this line"). I called CS repeatedly over a period of months, and they would just have me do the same process of resetting the phone over and over. I would spend an hour or more on the phone with them and they would just have me do it like 7 or 8 times, transfer me to someone else who would then have me do it again a few times, and it would never make a difference.

My phone was fine until 5 days ago. When I swiped to open the screen, I was presented with a diagram that I was supposed to figure out. Well, I've tried about a zillion times with no luck. When I called for help, I was told I had to re-boot - there was no other way! What??? If I do that, I lose everything in the phone, most importantly my pictures! I've called pros, customer service, anyone I can think of to no avail. This is a very poor design to say the least. I don't want to re-boot!

Service for my small TracFone was no longer available so they sent me an Android. My plan is running out and I asked to have the phone unlocked so I could go with a plan for Seniors that I selected thru AARP. Customer service will NOT unlock the phone because I haven't had this "device" for 160 service days. I didn't ask to have this phone sent to me nor am I responsible because the old phone was no longer supported. I had my old TracFone for 5 1/2 years, the time for that they do not have to honor--because it is no longer "the device in question." They indicated this condition is within the FCC regulations and will not make any exceptions. I asked to speak with a supervisor, I was on hold 9 mins and the supervisor agreed that they would not unlock the phone.

I bought a TracFone many years ago. I got the "Triple Minutes and Triple Service for Life" with it. Every time I would refill airtime, everything would triple, including service time. Now they no longer offer the "for life" plans and have. When I bought a 1 year 1500 minute/texts plan it didn't triple. I called in and was told I bought the wrong card. That the one I bought was for smartphones only. Well I have a smartphone and it came with Triple for Life. So I said I wanted a refund and they told me no refunds. After 6 hours and 10 calls and many supervisors I got so upset. I threatened to call my Attorney General and they finally gave me a refund. I will never deal with them again.

I only use the phone for texting and it does a great job... However, it is not the best phone to use to call as it does deplete the battery and it is not worth it to have any phone!!

After years of lousy service on 3G I "UPGRADED" TO A 4g smartphone WITH TRACFONE. SO FAR, AFTER FIVE DAYS AND ENDLESS FRUSTRATION AND ANGER, IT STILL DOES NOT WORK. [unregistered sim is the focus of the moment]. The online chat is either a robot or a geek that seems to be like a robot. It's hard to tell and I don't believe anything it types at me, as it has not resulted in CONNECTIVITY!

Went to use my TracFone, and the phone display stated that my sim card was unregistered. My phone indicated that I still had 1306 minutes and 120 days of service left. I called customer service and was told that the sim card was deactivated. They said I had no time or minutes left, however my phone status display indicated otherwise. They could not explain how their records stated I had no time or minutes, but the phone display said I had time and minutes. I was also not notified of any pending cancellation by them. They said that I would have to buy time and minutes to reactivate, but I would lose the 1306 minutes and 120 days. I read a review on this site that had the same problem.

I needed to purchase more minutes and was delighted to receive a promotional email offering 300 bonus points with the purchase of a 400 minute/1 year card for $99.99. Prior to that offer, I had planned to purchase a 450 minute card for $79.99. (I needed more minutes, not time. I have a surplus of time.) 700 minutes for $99.99 was a good deal. However, I did not receive 300 bonus minutes after plugging in the promo code. (I've never had a problem plugging in promo codes previously.) I called the 800 number AND chatted online with service representatives. Both times they insisted I had misunderstood the promotional offer. Nope-- that is not true and I have the email right here in front of me proving it. I don't understand how I can have documentary proof of the offer and no hope for accountability or redress, yet seeing all the bad reviews online, I do understand my situation is likely hopeless. Don't trust TracFone.

I own a TracFone, it say's "TracFone." The airtime card I bought say's "TracFone", my receipt say's "TracFone", however, I tried to activate it and couldn't. Customer service is telling me, I bought a Safelink card??? The store will not refund my money, Tracfone will not help me. Very dissatisfied with the thought that I am out $18.00 by a multi million dollar corp. SAD! Never again will I purchase a TracFone or allow anyone of my customers too. I will let them know they can get better service from another dealer.

I received a TracFone early 2011 and still have it. It’s a toylike 90’s style phone with the very minimum function-ability. I’ve never once complained until two weeks ago and needed a replacement. I called to request a new phone and she was reluctant but after I insisted she said that I should receive it by August 14th or 15th but I never received it. Not going to go into details but the conversation with the Tracfone “specialist” was odd & creepy.

It is the worst company that I have dealt with. Its SIM Card is a ripoff. I am from Canada and went to Chicago for a long weekend. As soon as I cross the border I stop on the first Walmart that I found and bought their SIM card in order to be able to use Google Maps and find my way. I installed, paid and activated it inside Walmart using their WiFi. I left Walmart and the phone reception is less than poor. I couldn't get any internet for the weekend and when I called them to asked them about it, I was told the complete plan for the internet was used as soon as I activated the SIM card. UNBELIEVABLE. What A CROOKED COMPANY. The worst I have seen until today. What a bunch of thieves. Don't buy this SIM card. It is a ripoff.

I ended up trying to transfer a phone #, that I was charged for to 'restart' the phone and lose all my minutes, etc. 3 days later I ended up moving to another cell carrier because TracFone reps told me that I would have the same plan on a new phone as the one it was with. They lied. It was with fewer benefits. I also didn't get a refund for any of the minutes and the month I had paid for. So figure I lost about $80. Sorry not worth the hassle or being lied to either.

When I bought my phone it said double minutes for life. On their website to refill the plan I bought said double minutes for my phone. But when the minutes were added to my account they were not doubled.

TracFone is offering 1 year service for $125 or $118.25 for agreeing to set-up auto-fill. I selected the auto-fill option and a new screen appeared with the $118.25 amount as expected. I proceeded providing usual billing information and the transaction completed with the statement that auto-fill was established. A few days later I checked my CC posting and noticed it was higher than I expected. I accessed my TracFone account and displayed the billing details which showed that I had paid the usual price of $125 instead of the promotional price of $118.25 but auto-refill was set-up.

I had been using TracFone cell phone service for months and everything was fine but then one day after I had just renewed my service for another 30 days with 1 GB of data I couldn't get on the Internet. I checked my balances online and my data balance showed as -54603 MB. I used their online chat service and also called their customer service line but no one could tell me how this had happened and how I could have negative data, especially that much! On a prepaid phone plan where each GB of data costs $10, it makes absolutely no sense. I have wifi most of the time and so don't even use excessive amounts of data. This company is a scam and their employees not being able to explain how this happened is even more frustrating. At $10 for every GB of data I would have to pay $540 just to get my balance back to 0!!!

After dealing with major medical issues for several years, I finally reached a point where I needed the "free cell phone service" funded by the government. I would be very grateful for such a service if I actually received it. Every single month since activating this service, either my calling ability or internet access stops working only a few days into the month. I call in and of course they say I have reached my limits. I rarely even use this phone. No one, other than my doctors and such, even has this number.

This company's service is unacceptably poor. Cust. svc. reps very difficult to understand due to foreign dialect. It seemed as though they couldn't understand my simply stated problem as any "corrective" data they input to solve the problem made the problem worst - to the point of account numbers being entered wrong, thus my attempts to access my account online gave me 'no account' messages - so I couldn't access my account to add minutes (I'd used most of 60 minutes on calls to them!).

I stupidly bought one of these TracFone LG's from Walmart to use as a backup phone. They assigned me a number that was previously used by some idiot who had bill collectors chasing him down. The number rang all hours of the day and night with collections agencies looking for "Steve". They did not believe me when I said this wasn't his number anymore so the calls increased. Called TracFone and complained. They said they could assign me a new number "but we can't guarantee it won't happen again as a lot of people use prepaid phones to avoid collection agencies." So, I shut down service, threw the phone out and "Susie from Texas" with her heavy Indian accent said I would have to forfeit the 400 minutes and "chalk this up to a bad experience." Lousy customer service and terrible company policies assigning numbers that were only abandoned a month earlier.

I received my new TracFone on-line July 23rd from Walmart.com after several frustrating calls to TracFone attempting to verify it would work in my ZIP Code area. I was finally assured it would work. After several attempts and a failed callback on TracFone's part I was told service was initiated. I paid 45 dollars for initial minutes but my on-line account said I had $0.00 in it. Nearly every phone call I made to family resulted in the people on the other end saying they couldn't hear or understand me. Last week, I was told I was being transferred to another "dept" for assistance and after 10 minutes I was disconnected.

I am planning a trip and wanted to add minutes to my TracFone. I purchased the phone card and SIM kit. I spent over 2 hours trying to follow the directions in the SIM kit. I finally called the company and talked to a robot for quite awhile and he told me that my SIM number belonged to another phone. Later that day I went to the local Target store and the technician spent another hour trying to do the same thing, with no luck!

I purchased a TracFone for my son for college along with $150 worth of minutes. The minutes were never credited to my account in spite of my having followed the instructions given me instructions to a "T". I spent 7 HOURS! over several days trying to resolve the problem on the phone with having experienced numerous hangups, customer service people with poor English skills, and several complete runarounds, without a modicum of an attempt to provide me any information on solving my problem. This company is by far the worst I have ever dealt with. The last individual I spoke with promised to have a supervisor contact me. That promise was made over a year ago and I concluded a long time ago that this company is not reputable and has no interest in solving customer service complaints or in providing a reliable service. I have recommended to all my friends not to deal with this company.

It is day 20 for trying to resolve a problem. Every phone call will ask your problem and then not be able to help and will transfer you. The transfer will not answer. You waste 30 minutes of data each call. We have made several calls a day. The operators are being timed so they transfer you. Day 17 spoke with 2 managers, one just hung up at 31 minutes in. The other claimed to refund us and transfer us to “Refund Dept” for details, that person said she lied to us. No one will help us. Day 20 I am out $120 for new smartphone that they fried the SIM card too for NO reason. We have proof we received it, yet they claimed it was stolen. BY WHO? They can’t tell. What can we do? Help please.

BEWARE!!! TracFone shut down my service even though I had LOTS of minutes on my existing contract. I received no notification of this action and only discovered it when I went to use the phone. I then spent countless hours on the phone trying to get assistance from their customer service staff. I was repeatedly told I would receive a replacement phone in 3-5 days. I went over a month without a phone. No one could ever explain why my service was disconnected On my old phone, I had data, calling, and text within whatever amount I purchased.

Customer Service is a must for any company selling online! Tracfone needs a complete overhaul in all venues. No direct email for any reason causes so much wasted time as their guidance with their phone prompts leads us into Never, Never Land! Understaffed with young foreigners trying to do the best they can with broken English and a prepared guide to aggravate the most tolerant of us mere mortals. Lost order numbers and phones that only be activated after a 45 min. session with their Ace, and removing battery, SIM card, and other moves which defy the Laws of Physics! I personally bought a phone online with usual misgivings, I must admit my shopping Ego has taken a major plummet into the abyss! Please correct this nonsense Tracfone, or put the cat out and lock the doors!

I placed an order for a new phone from their website on Monday. I was promised the item would arrive by Friday. Fifty three hours after I placed my order, it finally shipped. I will now be receiving my phone on Monday. After TWO HOURS on the phone, I have been hung up three times while being "transferred" to a supervisor and they were completely unable to find my order despite me giving them the exact order number provided in the emails.

Before attempting to switch to Tracfone I called customer service to see if it was possible to port my existing phone # over to the Tracfone phone and service plan. I also asked if my current StraightTalk service needed to be active when I do this. I was told no it did not need to be active. I repeated the question just to be sure, I got the same reply. When my new phone arrived a few days later and upon trying to switch my existing phone # over to the new phone I found that the old StraightTalk device had to be live for it to work. So customer service lied to me and I had to reinstate my StraightTalk service to be able to switch my # to the new phone. A waste of both time and money, why don't these offshore service centers know how these things are supposed to work?

Purchased phone. Got number with it. Number not given to anyone. Day later got calls from solicitors and health insurance companies. Constant calls. Annoying. Their response was to I must have given the number out. (which of course cost me minutes). Cannot wait to afford another phone. RUN TO ANOTHER COMPANY.

The sim card they send is for an old phone. The customer support is not able to understand simple English. The problem is that they need to be able to port an old number to the new phone. However, they keep activating the card even though activating the card prior to porting the number renders the card useless. I am on my 4th card and they just cannot get it right. The customer support is miserable and cannot do simple things relative to local number portability. Also, when you try to write a review they refuse to publish it. DO NOT TRUST reviews from TracFone, they are "moderated" to include only positive reviews. What a waste of time and money.

I purchased a flip phone for my 90 year old aunt June 1, 2015. The phone number was recycled and she received about 50 junk texts per day. Worked with TracFone and got a new number. Service seemed fine. Aunt complained that the phone was too complicated. I showed her how to use it again and again. I tried to use the phone at her apartment in Seattle. Phone said "No network, emergency calls only." I called the phone from my cell. Got voice mail in Spanish. I am English. Took the phone home to get on the website and see if something was wrong. TracFone website said I had a bad login or password. Hit recover password and got message that the system was down. Called customer service. They said they would fix the voicemail issue, but could not get me into the website... password problem. Tried phone again. Worked perfectly sending and receiving.

I've been up Walmart Family Mobile member for over 5 years and ever since TracFone is taking over I've had nothing but problems with them. Everything from timeliness of billing to not standing behind product warranties has made me spend many hours trying to resolve problems with them. Their help desk is abysmal and nobody speaks English. Their phone system is always breaking up and you constantly get disconnected.

I waited until today to write this review, the first review I've ever written because yesterday I was too upset to attempt this. I've been a TracFone customer for over ten years and never had a problem. That is until I was forced to upgrade because my phone was too old. On October 24 2017 I purchased a new phone with a year's service and 1200 minutes and I also transferred over 1700 minutes from my old phone. My new phone stopped working June 2, 2018. To make a long story short, I ended up with (1) a reconditioned phone, (2) lost all my minutes (3) lost 90 + days of service. This company's provides no domestic customer service, clearly their call center is located in a foreign country. Do yourself a favor and go to any other company and avoid TracFone. This has been the worst experience we've ever had with a company so we decided to get rid of all our TracFones and go with another company.

Every 90 days, I buy a card and add minutes to the phone. I only use it occasionally and keep with me for emergency, etc. To date, I have over 700 mins. I got a notice on the screen saying I had 10 days left till expiration so went and got a card. For some reason, I could not add the minutes and received the message that my SIM card had expired. I don't even recall ever having one of those. The only thing I can think of is last year, my TracFone got moisture inside and the phone died on me so had to buy another one, which I did.

Got kicked off SafeLink first, even after snail mailing to them paper proof my family and I are still on assistance! Then, these arrogant liars sold me a "plan" for my new LG Rebel which they refuse to activate voice service for. Their so-called "Customer Support" is a SICK JOKE which features ** who DON'T SPEAK ENGLISH but simply PARROT REPEAT certain phonetic responses from cue-cards. Their "online chat" only works with telephone web browsers by their design to prevent customers from printing the sessions.

I have been with TracFone for years. My phone broke, they sent me a return envelope to send my phone FedEx back to them. Told me it would be two days after they got the phone to send me a new one. It has been a week since I mailed back their phone. I spoke to 4 different people today, the first 3 said they had no record of my cell # nor my phone, the 4th person said they did have record of receiving it but the new one might not go out until the 27th. He said he would connect me to shipping.

I have never owned a "real" cell phone. I bought my TracFone at Walgreens years ago for $4.99 just to keep in the console of my truck for emergency purposes. I do not want to be constantly connected by phone to the world. This phone has served me well. It works great, and it came with the feature of doubling the minutes that are purchased. I had to use the service department for the first time this morning, and they solved my problem within 5 minutes. I had purchased a plan last night for 200 minutes, which meant that I should have received 400 minutes on my phone with the double the minutes plan. When the minutes appeared on my phone, I had been credited with only 200 minutes. It was too late for me to call the customer service department last night. I called this morning, and the nice young lady on the phone put the other 200 minutes on my phone within 5 minutes. You can't ask for better customer service than that.

In preparation of an upcoming temporary move, Verizon could not port my landline due to the distance and exchange. My only option was to port it to a mobile phone carrier. In the process of porting the landline to TRACFONE, I asked to speak to a representative in the USA as I cannot understand many of the other call center representatives. I was polite and respectful in my request. After three calls I ended up again with a representative in the Philippines who quickly disconnected my existing cell number and added a new cell number. He refused to tell me what the new number was.

Purchased Tracfone and minutes. Activated so I thought it never worked. Then I went around and around with customer service. They made me complete 20 steps over and over and transferring me to ever more rude people and disconnecting me. So then I go to chat. That was worse. Lady you should return the phone to store. I have been calling and chatting since June 18. I just had another unproductive chat about why there is no connection. She says, "Sorry. I don't know. Anything else I can help you with." Yeah you could make this phone work or credit me.

Bought a LG Rebel 3 TracFone from HSN. Started the old to new transfer process and got to where my old phone shut down service but the new phone did not pick up service. Instead I got an "Invalid SIM Card " note and the new phone and I cannot connect to phone service. Now both phones are useless. I called TracFone "Customer Service" and they ran me through procedures of removing/reinserting the SIM card 3 times and agreed to send me a new SIM card if I pay $10 for expedited shipping for 3 day delivery!

I have been with Tracfone for 15 years with no regrets until my last two smart plan cards. The cards stated 200 minutes, 500 text & 500 MB data, I only received 200 of each. Two Tracfone customer service reps said 200 was correct! I could not get them to understand that I was short 300 MB and 300 text. How hard can it be? I think I have been a customer long enough. I have very much enjoyed no contract but will not tolerate being ripped off.

I purchased a 400 minute plan which was suppose to double minutes. The customer service person said I purchased a 200 minute plan that was doubled. The site is misleading stating 400 minute card was what I was purchasing, if it was the case I was purchasing a 200 minute card it should clearly state that I am purchasing a 200 minute card not a 400 minute card and the picture beside my purchase showed a 400 minute card. This is so misleading. Totally wrong, customer service was no help. I will not be doing business with TracFone after my time runs out.

While they boast they have no contract requirements, they fail to tell you they have virtually no customer service. Absolutely deplorable! Placed on hold for 82 minutes! Their phones are totally junk and are set up to frustrate the operator more than assist. I would guess that any other provider would beat their service by three stars. Avoid the frustration and pay a little more upfront for a real service provider.

Called in a dozen times for the software updates, had the technical support take me to a manager who didn’t know what the ** she was talking about and this phone was paid for service for one year and still doesn’t work!

This is the worst customer service ever... Do not waste your time with this company. I have added time for the last 3 months and never get my time rolled over. I called on this last card purchase and was told that I had no time, but it showed I had 208 min., and could not make or receive a call as I did not have any time left, but when rep. pulled my account up it went to -0- while I was looking at it!!! When I ask about using my wifi on calls, I was told Wifi connections only work for internet usage and all calls will use up your data... REALLY. This is a service that saves you money, pay for just what you need, I cannot afford enough time with this company. Will be looking for better service. 17 days and maybe 10 calls at the most and no time, maybe all the calls from spam callers, that I don't answer, but block and delete is what is doing it???

I called TracFone to purchase additional minutes for my phone. The representative was a smart mouthed, lippy, unprofessional jerk who gave me a really hard time. Very juvenile and immature way to conduct business. TracFone needs to hire mature individuals that know how to treat people with respect. Shameful and disgusting company.

TracFone scammed me into buying a “bring your own phone SIM card Kit” AFTER they CONFIRMED my device was compatible. As they instructed, I purchased the NON-refundable SIM kit, only to have the next customer service rep tell me my device was in fact NOT compatible. They cheerfully explained how I could buy their device since I had the kit. The 3rd of 7 customer service reps was Mark. He completely verified with the IMEI # my device was good. I encouraged them to check the recorded call but they just kept bouncing me “up” to other supervisors. So to Maria, Rocky, Mark, Oliver, FloreBell and lastly Kane who informed me it would cost ME more to ship the kit back than the refund I’d get so it wouldn’t be worth it, was at the top of the TracFone service rep SCAM chain.

TracFone deducts a minute for every call made to my phone when I decline the call and no connection is made. I wish to pay for the service of using a phone, not paying for unauthorized scammers or telemarketers that call my phone on a daily basis. For all I know it could be an autodialer associated with TracFone made to drain my well-paid for minutes. This is shady, bad business.

Tell me how TracFone and Verizon can be down or not working at the same time. What is really wrong? I have a TracFone that I cannot add minutes to and my family has Verizon phones that do not work today. What is going on? Two days and no service with either phones.

It took over 3 hours to work through TracFone's website and phone support to purchase a telephone. Of course they initially stated that it was my credit card info that was causing the problem. However, I had my CC company online, and they verified my account in good standing. After repeated attempts, finally the card went through. I asked to have the shipping speed upgraded as compensation for wasting hours of my time...no deal. After speaking with the supervisor, he blamed the delay on "system upgrades"...and no deal. These guys really suck. If you have an alternative, go somewhere else!

My wife and I both have TracFones. Yesterday 6/27/2018 both phones showed invalid sim card. We could not make a phone call or text. I called support and they said they would send 2 new sim cards. Our carrier for both phones is Verizon. What are the chances of 2 sim cards going bad in 2 phones at the same time? Tracfone is sending sim cards . Will take 5 days so we are without phones for 5 days. I think the problem is with Verizon network. That seems more logical than 2 sim cards going bad at the same time! If Tracfone cannot fix the problem I will have to go to another vendor! Their problem solving is not good!

Based on my experience with TracFone, I am sure that they are engaging in fraudulent tactics which involve systematically deleting minutes from their customer's accounts. Their customer service is horrendous. I recently spent nearly three hour on the phone with their "customer service representatives" trying to get them to fix a problem which they caused, through no fault of mine. Their system deactivated my account and deleted over 2000 minutes from it. I had to spend my valuable time, nearly three hours, explaining what their system screwed up my account. All of their customer service personnel appear to be based in Asia, and don't seem to be too proficient at their jobs.

They say TracFone has the best service and you won't lose calls. But actually I have this phone and I never have service. It's a great phone, but the quality of its service is garbage. The phones wireless carrier is trash. Sorry to say. But I never give bad reviews but for this carrier I have to. I recommend not for anyone to buy this product.

TracFone is a great service for those that do not need frills but just want a basic phone service without having a contract and cancel at any time. They have updated phones that are easy to use and understand how to operate. And money saving plans for the everyday consumer with no hidden fees.

We have been TracFone patrons for 15 plus years. Today, both mine and my wife's phone got no service. When going to Customer Service chat room, we were told by 2 different agents the reason we could not get phone to work was because we had left the area code phone was registered. How stupid is this? Each agent told us to troubleshoot phone we had to be back in the area code we purchased from. I can understand my phone as we are 250 plus miles from where we originally bought it, however, we are in the same area code for wife's phone. Again, they could not fix without factory resets and losing all data, phone numbers etc. LAST TRACFONE EVER... BAD CUSTOMER SERVICE. What a joke, no help unless you are in original area code. First agent said you are not supposed to travel outside area code... WHAT A JOKE.

Always TracFone user- ordered for friend no cell -added 15mo+700min as gift. The phone doesn't work in his area but works in mine were active for him. Called twice & they can not replace nor refund. They did issue new # once. Now that one locks up w/ voicemails contin Calif not legit - like someone access to new phone. Also can't access VMESSAGES. Called twice - phone hours - pass me here / there - then nothing we can do about it. Don't get phone & expect it to work. My confidence zilch. Side note - my old one has worked long time. Apparently the new ones & system junk. You pay for service to use get month's service & find it is useless/defective.

TracFone is always dependable, simple with their monthly automatic payment plan. For someone whose phone is smarter than I am, Tracfone is the way to go, inexpensive for people like me who use their phone mainly for phone calls when away from home as I have a landline. Also this is the cheapest form of cell phone service as it costs me 9.99 a month.

I accidentally ordered two cell phones and plans from TracFone. I tried to cancel one by calling customer service within 3 minutes of the mistake. I was advised to simply "refuse" one of the boxes, that USPS would notify them and that a refund would take 2-7 days for a refund. On June 8, 2018 I refused one of the boxes (which IS noted on the tracking information on the USPS system) and am still waiting for my refund. I call DAILY asking when I can expect my money to be credited back my money and each and everyday I am given a different answer, anywhere from 2 to 30 days.

Well I'm still using the service. I got it for work, I can't afford to use the service. I need to find one with more min, and all the good things that come with the same plan. I'm 57 years old and the phone is hard to use. I'm very low income and the minutes disappear so fast. I think that TracFone needs to keep up with other carriers. Well it cost too much for their service especially if you have to add minutes. Not enough minutes for the price. Their phones aren't the best.

I can no longer access my messages from another phone. Due to extremely bad hearing I hear much better on my landline phone so used that to access my cell messages. Suddenly TracFone blocked that feature! I called customer service, 3 times...the first time rep said he would "troubleshoot" and call me back. Nothing! Second time, rep said call my landline provider, their fault. Nada! Third time, rep said TracFone "update" they are having technical issues with that particular feature. Still no resolution. They cannot speak English, they lie, and they most certainly are NOT customer service. This is not the first time. I am switching!

Excellent coverage and assistance if needed via phone call or chat, standard service is $45 a month but you can get it much cheaper, $30 a month is all it costs me. BYOP is best.

Economical for old people who don't need all the bells and whistles. You never lose minutes and a year is only a little over $100.00. Signing up is easy and smartphones are cheap.

For $90 a year you get 2500 minutes, texting, internet, all the bells and whistles. No contract, can add minutes anytime you like. You actually speak to a human if you need help and no waiting.

I don't spend a lot of time on my phone - so Tracfone plans - which lets me pay as I go - work perfectly for me. They have different plans. I usually add about $49 worth several times a year. Bought the phone on QVC.

I enrolled in the auto-refill offer for a discount. When I saw they had charged me $20.99 instead of the advertised $17.99 on my credit card I called the company. They said they had only charged me $17.99. I then called the credit card company, they said they would look into it and I noticed I was refunded $3. I figured the problem was resolved.

There is no contract & you can do the pay as you go plan but every time I go to renew I get about 250 min for either 60 or 90 days depending on what their offering at the time of renewal unless you want to pay more for more time. I like to keep my cost down to eight dollars a month.

TracFone plan is 99.00 a year with 1200 carry over minutes which comes to less than 8 dollars a month if get bonus. Can get additional year for half price so comes to 5 dollars a month. I have 5,000 total minutes saved that rolls over every year and I'm using phone for emergencies or when travelling... as have landline why accumulated so many units and texting is half unit charge.

I do not recommend this at all. I used the TracFone website to check and see if my Verizon HTC was compatible for me to transfer service from my existing TracFone. The website said it was. I ordered the BYOP kit from them which I did receive super quick. In a previous experience with TracFone customer service, I already knew that calling them to do the phone transfer was a bad idea. The customer service reps will transfer you from one person to another to "better assist you." You have to explain the same thing to a half a dozen different reps. They speak way too quickly for you to understand them, too. I chose to do the activation online which seemed simple enough. Three days later the phone was not activated. I spent almost two hours on the phone with customer service at this point.

Cheap phone and it does everything on ask it to do. Works on the version network. Use as much or little as you want, never pay for what you don't use.

I was fortunate that when I upgraded to my present Samsung Phone, I also benefited from triple minutes for the life of the phone. I purchased the phone for $89 and received an equivalent of one year of service included. The second year, I paid $99 for a fill up card, which duplicated the same minutes, texts and data I received when I purchased it. What is not used within the year rolls over on the next year's card.

This is not a smart phone since I do not want access to the internet. It is a pay as you go plan and is quite cheap. I only use it for texting and short voice calls. I am not addicted to phones.

Even the most minor problem takes an hour or more to resolve. The customer service reps barely speak English, have no idea what they are doing, and insist on keeping their customers on the phone while they muddle through the unending process of "writing a ticket." I have 2 TracFones, and I just added time to one of my phones, but it was credited to my other phone. After wasting an hour (which is about 25% of the time I just bought), I decided it was cheaper to just buy more minutes instead of trying to get these incompetent fools to correct their mistake. I swear, they are intentionally wasting my time - no one could truly be as stupid as they pretend to be...

Spent over 27 hours on phone still not resolved - Could not sign into account online, the staff had an IQ of maybe a 2 yr old and I am referring to managers also and I was told I would get more time and more minutes for my inconvenience and they offered me 10 min LOL, I would hate to have them to address an envelope for me for I am certain, they are not capable to do so. I have dealt with ignorance however they take 1st prize plus I was hung up on for 9 times. I will be seeking service elsewhere, I was in total shock at how dumb they were. Do not deal with them for they are brain damaged!!!

For people that don't need to have a phone in their hand continually Tracfone provides affordable service. We don't use data and just occasional text, we maintain a landline for most communication. Our cost is slightly over $100 annually to maintain the convenience of cell service when required. Service areas seem comparable to most others, no complaints there.

Whenever I have had a problem, it is like no rush to help me. Once they shut down my husband’s phone instead of transferring my phone no. This time my Sim card is invalid. I called. They said it would take 3-5 days. Called after 5 days and now they say 4-7 days!!! To be without a phone is scary. I will look into another carrier.

Love phone! Received 2 invoices. Called Customer service. Was told they would cancel one order. DID NOT! Received 2 phones. I HAD TO PAY to ship back. I chose 1yr plan with auto refill. Was told by Customer Service price was 118.75. Was billed 125.00 plus tax. Questioned why and was told by Customer Service 118.75 was after 1yr service. Would highly recommend phone but would not do business with TracFone again.

As someone who rarely uses a cell phone the TracFone is a perfect deal. I got a cell phone, 1500 minutes talk time, 1500 text, and the same in date. For me that last a whole year and the total cost was $99.00. Since I only use my phone when I travel this is ideal for me.

I pay $100 for the year. I will have to add maybe $20 for more data. I may have to add for more talk time but not necessarily. I have way more texts than I can use.

I purchased a new TracFone and activated it during Jan 2018. The phone came with 4,500 minutes and 4,500 texts. In addition to those purchased items, my plan allowed me to carry forward any unused minutes and texts from my older phone. I carried forward in excess of 500 minutes and 1200 texts. When my new phone was activated in Jan 2018, I had the following balances over 5,000 minutes and over 5,500 texts. Everything was fine until two weeks ago when the new phone stopped working.

I'm happy with the convenience being I can add minutes when the phone is low on them. Cards for 200 minutes (total) are only just under twenty dollars.

I ended up with this plan through another phone service I was with. As long as I've been with this plan, I really have no complaints. Really good coverage, good service, and a really good phone.

The phone I have satisfies all my needs. I don't need a cell phone with all the bells and whistles. Only for emergency and connection with my husband.

Remove 10 minutes from my account and tell me you'll call me!!! On May 31st I tried to add 30 minutes to my phone account. I used the Smartphone App MyAccount. I got card declined message. I tried a second time thinking the CVV code was wrong. Normally this is automatic in my App. I call my bank card to see why they were declining the transactions. They said my card was charged twice one right after another (?). I used the online help in the App to ask why? After a long wait and no explanation I was give a code ** and the number 866-806-1840 to call. I asked for the charges to be reversed. I was passed over to another Customer support person. He reversed the transactions with the confirmation #s **. And told it would be 3-5days for the credit to my credit card account.

I'm not a big cell phone user so I use a TracFone to carry for emergencies, or to call home if I need to check on something. I had minutes every three months for $20.00. The minutes accumulate if not used. It's good for long distance calls.

I've been a long-time TracFone customer and have rolled over minutes, service, and phone numbers multiple times. Today I went from a smartphone to an older slider phone and lost nearly 3000 minutes. They 'CANNOT' give me those minutes back for no apparent reason other than they can't. This is crap - bought and paid for those minutes and it's not indicated on the website that you will lose minutes with certain transactions. The big selling point for TracFone is that the minutes never expire and can be rolled over - I guess not. Very poor customer service!!!

In addition to having only two bars of signal despite living in a big city (Mpls/St.Paul) area, I've already got a laundry list of complaints in the two days I've owned this TracFone. All I wanted was a cheap phone for work purposes, but what I've gotten is a headache which can't be resolved by calling their robotic, nearly automated sounding customer service staff. I followed the phone prompts, entered my credit card info, and was told by their recording that I had purchased 200 minutes of talk time. I tested this TracFone out and even made a few calls. It worked just fine. Then suddenly it I could no longer make calls.

I purchased a sim card on their website. The website was malfunctioning and sending 404 errors. I refreshed the page four times. Their system charged me for four items for a 125.00 item. I called immediately asking them to cancel the three extra orders which were in processing mode. The customer service person told me she could not cancel the order, but I could refuse delivery. She then said I could return it. In the meantime was charged an extra 100.00 for an error in their site. If this is the type of customer service you receive before you are a customer what happens when you do.

I have had a TracFone for a while. No complaint with the phone but their customer service is a joke. I have tried for a full day to get help in getting into my account. They kept sending me temporary passwords that didn’t work. After 7 calls to customer service in India, I just gave up. No more! I will switch to another service. How can a communications company fail to help a client access their account? If I could give them no stars, I would. Rip off! Awful!

On April 17, 2018 I purchased a TracFone, $29.88, Smart phone plan 61 days 500 minutes etc $25.00 2 year replacement plan $5.00. I worked with the phone for 2 weeks, trying to get it to perform to no avail including other TracFone owners. When I returned the phone to Walmart The associate gave me a number to call TracFone. I spoke with their "Tech people" in India I presume for 2 hours and the phone still would not work. After another two weeks I returned the phone to Walmart and was told I could not get a refund because I had it more than 2 weeks. Now I have a phone that doesn't work, 25 dollars worth of minutes that I can't retrieve and a plan that covers nothing!

I have been dealing with this problem since February. I bought a 25.00 sim card service from TracFone on their website, they sent it out and it would not fit, even with the adapters. I called and explained my problem then sent out another sim card which also did not fit. Off and on I have contacted them and finally May 21 I called and explained what was going on and they said apparently I had a Samsung phone that the sim card id not work on. I said, "Finally you are seeing the problem, what are you going to do about it," they replied, "Nothing we can do." So I guess I won't be using them anymore.

I have been with TracFone for years. No problems until the other day. I attempt to order a phone thru their website. I ended up with 2 phones in the shopping cart. It would not let me remove either. Kept getting an error message. I called customer service to report the problem. Talked to at least 8 people who all tried to sell me a phone, but could not fix the website problem. I decided to not use my account & order a phone. Next thing I notice is someone ordered me a 2nd phone and used my credit card they had on file. I called to cancel, but was told they couldn't even though the phone had not shipped.

I have had a TracFone account for more than two years and I liked the idea of minutes rolling over when I renewed my phone. Their commercial said unused minute would roll over. When my phone expired they notified me to renew but said nothing about losing my rollover minutes. Because the phone went inactive, I lost my minutes (990) even though my TracFone account was still active but the phone expired. No warning that this would happen I depended on the phone for emergencies. I feel cheated and disappointed. I saw no written indication about the risk of losing the rollover. I asked for a refund and to close my account. The minutes should be tied to the account not the phone. I do not recommend TracFone. They failed to keep their customers informed and that cost me.

Honestly, I cannot believe the incompetence that I have had to deal with since ordering this TracFone. It was ordered last November. Due to a very busy schedule and the fact that this phone was not required, I did not open it or try to operate it until I think late February or early March. I spent HOURS on the phone with Tracfone personnel prior to leaving Florida and returning to Canada. I have explained, and re-explained the situation. Whether I speak to a front line person, a manager or a Supervisor, no one seems to get what I am telling them. After I spent several hours on the phone with Tracfone over a period of time, friends who were visiting offered to deal with Tracfone to get it sent up. Each time we were told it was ready to go, we encountered the message: “I am sorry this call cannot be completed. You must contact your Verizon provider and a long distance charge will apply.”

I've had TracFone for a while and it has caused me nothing but GRIEF. As soon as I find another phone, I will be cancelling and hope so many people do that they go out of business. First, it is a hassle to call 411 because most of the time, it doesn't recognize anything you say, then you have all these advertisements (using up your minutes). Secondly, today I bought some airtime online. First time. I usually just go buy a card at a store. So online it says $9.99 for 30 days and right across it says 60 minutes. I have the double the minutes card, so I would be getting 120 minutes. It turns out, when I get ready to check out and when you go to See Benefits link, it says 30 service days and 60 minutes. So when I paid for it and it loaded, it gave me 60 minutes.

I accidentally bought the wrong airtime card. 1st call: Called TracFone and was told to take receipt back to Wal-mart and they would refund my money. Wal-mart said no. 2nd call: First, Why was I directed to go on a useless trip? Why couldn't they just accept the pin number I had already paid for which was more than needed for my type of phone? Order 3? Used UPC.

Ordered an LG Stylo 3 from QVC. Received phone and activated it, I was told it may take up to 24 hours. The next day no service. Called TracFone and was on the line for more than one hour and was told at the end that the problem was not with TracFone but with Verizon and Verizon would work on it in 3 days. In the meantime I am without a phone as my previous phone was deactivated when the new phone was "activated". BTW my old phone was with Straight Talk and with Verizon.

I bought my phone off of QVC a year ago and received triple minutes for life. I have the Galaxy Sky and at first the phone worked fine. Now a year later I have certain issues that they always say the same thing when I contact them via chat. "We have to troubleshoot your phone so we can't do that while you're using it". It's the only phone I have. What's happened recently is that the voicemail icon doesn't show up when someone leaves a voicemail. I reboot the phone and also take the battery out. I just think the phone itself has issues and it's time to throw it out. Too bad Samsung doesn't put out a quality product like I thought they did. Not happy at all with either company.

Tracfone has possibly the worst customer service of any company I have experienced in my 50 years of life. The service frequently has problems and when you contact customer service and let them know for example; (my experience today) where they charged my credit card for added service dates and minutes 20 days ago, but the service never was added to my account. After calling them and going through numerous things, minutes were added to my phone (90 minutes) but only 14 days... This is a 30 day service extension payment. At this point they want to get off the phone because they feel that everything is now correct... I explain, "Wait... You only gave me 14 days..." Then they want to argue. This goes on for 15 minutes where the customer service rep wants to argue that I was given 30 days 16 days prior... Well the phone wouldn't work for this time... She argues that it did... It did not.

My 95-year-old mother in law had a TracFone that suddenly had auto renew added which I discovered after two billing cycles. Called TracFone and talked to hard to understand person who said there would be no refund as they don't do refunds even if they made up the charges. I said give me the money back, take the minutes and days back and we'll cancel the service. Nope. Can't give money back. So I hung up. Then they cancelled the service even though we now had 1795 minutes and 711 days on the phone. Called again today and after talking to three non-understandable people they said no refund and no reactivation of the phone that we had paid for on their fake charges. Really? You can't just turn on the phone instead of ripping me off? Nope. The worst company since Comcast. Go anywhere else but here and I don't mean maybe.

Ordered a phone that was promised to work in our area. Guess what?? It didn't! So they refunded the price of the phone (after about an hour on the phone) but would NOT refund the airtime card price. Please tell me what good an airtime card is on a phone that doesn't work?? We returned the card and the phone and only got a refund on the phone. After many frustrating and infuriating go-rounds with them they would NOT refund it. NO MORE TRACFONE!!!

I had my son set up with a TracFone. He lost the phone and I tried to cancel the automatic service - there is no way to do this online. They do not provide a working phone number (the number on their website loops you into an automatic line that hangs up on you every time), and when I finally got a working phone number for customer service from their online chat people, they refused to refund me the automatic charge. BEWARE!! DO NOT USE TRACFONE OR GIVE THEM CREDIT CARD INFORMATION.

TracFone would not allow me to delete my credit card number. I am replacing that card with a new one. I will therefore delete the account. This is the 3rd phone we have transferred from TracFone to another provider.

Short version: Take elevator to highest floor and toss your TracFone! Long version: Junk product. Hours on phone attempting to correct phone issues. Three SIM cards. One month with no phone. Told I need a new phone! Canceled service with eleven hundred minutes remaining! When you call expect non clear English, folks yapping/laughing in background, being put on/off hold for up to one hour. When asked to speak to Supervisor I was transferred to a recorded message concerning phone theft/phone records. No live voice. I have read phone reviews of other phone companies and many have major issues. No phone for me. No charging. No buzzing. No web. No fees. I'll use the money to purchase "happy meals". Press #5 to cancel.

I purchase TracFone's free Samsung Galaxy Stardust Android and received this phone in the mail and the phone was not secure in the box. Then the phone look like it was used but I ignored it. The screen protectors that was sent in the box are not the right size for the phone. Then when I tried to charge the phone because it was not fully charged the charger and cable would not work. I contacted TracFone about receiving a new charger and cable for the phone because I can't charge it. They just sent me a charger in the mail but did not send a cable with it.

When you purchase a new phone you don't know the carrier and some locations require certain carriers. You can explain things to the techs but they won't listen. I have spent up to four hours on the phone and got nothing done. I spent three hours on the phone today with no results and I finally gave up. You can't get anyone with any authority to talk to. I would not recommend them for anyone. They are the most unprofessional people around.

In January 2018, I purchased a phone and air time plan that was valid through May 1. After a dozen texts exchanged with one person, the phone quit working. I contacted TracFone's customer service and they advised I had consumed all of my purchased texts/minutes despite me having proof in my phone I only consumed a dozen text messages. I know of at least one other person who had the same exact problem at about the same time, which leads me to believe there was an issue with TracFone's system at that time.

I eventually bought a total of 3 of these phones within 24 hours because I needed to provide one to an elderly person. I also bought 2 sets of minutes, one set of which disappeared into nothingness when the first phone was deactivated. These phones do everything except make and receive phone calls. Once activated, when trying to place a call, I got a recording that said "Your temporary passcode to activate your phone has been defaulted to the last 4 digits of your phone number. Press 1 for English." After pressing 1, the recording said "That is an invalid entry." It then said to "Hold while we connect you with a customer support representative," after which the call was disconnected. This happened consistently ALL DAY LONG.

Wanted to upgrade to a better phone so saw a deal on QVC that would do that. Not a lot of money but enough. Called in to activate new phone. Got person who could not speak very good English, of course. Gave information to activate and transfer remaining points from phone I did have. She said I would have to wait till time ran out on old phone before new phone would kick in? I knew better than that so called back again. Got a fairly fluent English speaking person. Said no problem, was gone for long time with my information... Came back and said all set. Next day new phone will be up and running. Next day --- nothing new!

I purchased a phone as an emergency since the landline where my elderly mother lives was not working. After activating the phone I tried making a phone call and the phone was just stuck in a loop asking me to press 1 for English 2 for Spanish and when I pressed an option saying it was incorrect. I contacted customer support which did not help. I was raised to Level 2 support to have the person tell me I had to follow the instructions and that my phone was active even though I could not make or receive calls after activating. IF I could give this company less stars I would.

They would not let me cancel my auto-refill plan. I was charged twice for the plan I had tried to cancel (the message kept saying that they were updating my phone and as such wouldn't let me make any changes to my account). I wasn't even able to update my payment information so that the charges wouldn't come out of my account. I tried to contact customer service many times but was unable to talk to a human. When I finally got through to customer service (this is after days of trying different avenues), I was told that they wouldn't refund the money that had come out of my account. I spoke with the manager and she said it was company policy not to refund the money. Very disappointed with the lack of available customer service and lack of integrity.

I just called TracFone for the first time to activate a phone. I could not comprehend the service woman due to extremely broken English. When I nicely commented that I could not understand her, she immediately accused me of being a racist. I told her I was Native American and **. She continued to accuse me of being a racist then hung up on me stating I couldn't call again. I could hear it was an offshore call center, jobs that should had went to Americans. Once again, someone or ones within the US government or a pal of theirs, are making big money on these phones offshoring them to lower waged nonAmericans, meaning no taxes paid here. I also noted in the search engine TracFones are government giveaways. The rich get richer, the poor get poorer.

I drive a lot for work so want an emergency phone to stay with my vehicle in case I forget my daily phone as I too often do. I bought the TracFone Alcatel Raven because it's advertised as having "blazing fast" speeds on Verizon's 4G LTE network. I've had the phone a month now. Setting it up was a nightmare--mostly because EVERYTHING on the phone takes so long to execute. I remember the early flip phones (before smartphones) on which accessing the web was a joke because they were just so slow. TracFone is even worse. Tonight I'd forgotten my phone at my office about 100 miles away from where I realized I didn't have it, so I pulled out the TracFone to download an app I needed to do something critical. I started downloading the small app, drove FIVE towns away on the highway, and as I got off the highway I looked at the phone in dismay as it told me only 9% of the tiny app had downloaded.

Before there were smartphones, they were called cell phones or still are today, but that's not the reason I'm posting this. It's about people like me that can't afford to go into phone plans for $40 or more a month so I've had to use Pay-As-You-Go type plans that only cost me $15 to $20 a month. The phone I have is a smartphone that I could barely afford but anyway, when calls are made (incoming, outgoing, or missed calls) it shows me the length of each call, down to the second. I'd never paid much attention to it before but my curiosity got the best of me to start calculating/adding up what was in my call log. To put it best or an actual example, I ran out of talk time minutes from one day to the next, not knowing that I had until I looked on my phone the next morning when I awoke. Had plenty of "Text" & "Mobile Data" left but talk time was "0".

When my 8 month old phone got stuck at “searching for service”, I spent three days with TracFone’s offshore Customer Service, whose only help was repeating “Let’s try turning it off and on again… again”. They finally decided to replace the phone. The lady was very clear, saying three times, “We will send you a pouch. Do NOT send your phone back until you receive the new one in 3-5 days.” After a week, I called and was told that they will not consider shipping a new phone until they receive my old one. I sat on it for a week at their instruction! I spoke to a supervisor and then his supervisor. Each one simply read me the same policy, word-for-word. Each person there apparently has one, simple instruction. They've been told a thing to say... and they say it. Who knew there was worse customer service than Verizon?

After 5 hours on the phone over a week's time, I gave up on 3 TracFones with over 1600 minutes. Their staff were completely incompetent - unable to transfer minutes from one phone to another, and in the process one of the phones was rendered unusable in my area... a phone that had been working just fine for years. Never again.

We recently moved from FL to TN. Had to give up our AT&T account because of lack of service here, decided to try to save some money and get two TracFones. Let me start by saying, the phones are okay, not great by any means, but okay, the problems started when we had to contact their help center to get a phone number changed.

LG Premier LTE (LG L62VL) - My TracFone is only a few months old and the sim card died. Customer service said it could be due to the battery running down, the phone getting wet or being in a low service area. The battery did not run down, the phone did not get wet and I was not in a low service area. CS said I would receive a replacement in 3-5 business days. I told CS that I believe TracFone sent me a defective sim card and should overnight it. CS told me they could not send anything overnight. A supervisor then told me the only way they ship overnight is if you purchase something. I would not recommend TracFone to anyone.

I've had their phones for about 10 years (because I am on Soc. Sec., poor). After initial poor reception & other issues & getting newer model phones several times, I attempted to switch phones a few years ago: they deactivated my old serial # but were unable to activate the new; after a few days of no service, I had them revert to my old serial #/phone. Mid-March I had 73 minutes & service paid thru 5/28/18. When I attempted to buy additional minutes online, my phone # didn't appear. During live chat I was told I had over 800 minutes (I didn't misunderstand, I used snipping tool to save the chat)!!! I tried to use my phone a few days later & found I could not place calls. I had to wait till I could get back to a computer & when I again used live chat, I was told I had changed my #!!!

After trying to get a phone to work in Maine for 4 months and returning the phones I am still waiting for a refund for the last 4 months. I was told 4 times that the refund was done but still no refund. I'm 84 years old and this is what they do to the elderly.

The service has been terrible. I bought a triple min. phone and then they say after having it a short while, that they don't do that, only double. Now after three months they don't do double at all. They say now I don't have a double min. phone. :( Now I can't get into my account at all and they say I have to update it first. I can't get into it to update... Then they hung up on me while I wait for a so call supervisor. :( Terrrible service. I hate it... Now I need a different company. Any suggestions?

I have a TracFone that works everywhere so upon my recommendation my sister purchased one. She purchased it for Maine (where she lives) but she tried to activate it in Okeene OK (where I live). It didn't activate. So we asked customer service if she had to activate it in Maine. After 30minutes the rep sent me back to the website to do what I already had done and when it didn't work she just said, "sorry." My question was NEVER answered. I guess the answer is, the phone won't work.

I spent 3 hours trying to get my international calling to work. I had never had a problem before. Everyone I talked to was hard to understand and they all told me the same procedure to solve my problem. It didn’t work. Everyone passed me on to someone else. Horrible representatives. No one knew what they were doing, not even a so called supervisor! I learned my lesson. You get what you pay for with TracFone. I wish I could give them zero stars, that is really what is deserved.

I purchased an LG from a shopping network and the SIM card never worked. I was sent a new SIM card. It did not work. I then was sent a FedEx package to return the phone and cards to TracFone fulfillment center which I did. These people have been total jerks. They DO NOT want to give me a new phone OR return my money. I heard one guy tell me how he was going to get the phone returned to me. I did as I was told and followed the directions. Then they ask for this number next time another number. I have tried to work with them. I called them NUMEROUS times. I had an agent tell me, "Did you know you called us X number of times." YUP and you have my phone AND my money so buy your own lunch.

You may pay more somewhere else, but it's worth it. If you have a problem with Tracfone... Too bad. No refunds and long awful customer service. They try to be helpful, but you would be so much better off if you could drive to your local phone store and get your problem resolved by an easy to understand individual. You try to save a buck and boy does it backfire. Never again.

I had 2 TracFone and both had over 1k minutes and 1 was deactivated for no reason so I called them and couldn't get any help. They play this game where they ask for a long list of info & then keep transferring (for hours!) Hoping you'll give up. They also go quiet for a long time hoping you'll hang up but don't fall for it or you'll start all over. I got off that call with nothing resolved only to discover they deactivated my 2nd TracFone. I've spent 10 hrs on the phone in 2 days and nobody will reactivate my account, tell me what happened & one I had had for 20 yrs. Asking for a manager or corporate is a joke-you can tell that they too play the game of let's see how to get rid of this call by transferring them to lots of people who will do nothing and transfer you some more.

I have been lied to when I ordered a replacement phone in that my service would stay active. The phone has yet to leave the facility and my service has been cut off. When I called to address this issue I asked to speak to a supervisor and was transferred to nowhere. I had to call back 6 times to be told that I have no phone service, even though I asked 3 times if my service would remain on and was told yes, my phone is now useless. It contains information that I need now. This company is represented by incompetent fools and liars. DO NOT EVER USE THIS COMPANY!!!

TracFone is the worst company I have ever encountered. I feel they are very dishonest. I spent many hours on the phone with TracFone trying to get my phone to work. I still have my minutes, 1360, that I have not been able to use. When I call they take the information and want me to call another number. The numbers are 800-867-7183 & 866 667-6470. Same questions over and over again. In the past three days, I spent 9hrs on the phone with them, speaking to about 8 reps. I will tell everyone I know to never buy a TracFone.

I purchased a Samsung Galaxy J7 on Walmart Family Mobile and I have never had my time and money wasted like this in years. After getting the phone, I relocated about a hundred miles. This was almost 4 weeks later. Upon arriving at my destination I noticed I had no data and no signal. No texts, no calls. I went to the local Walmart with my receipt and was told I couldn't exchange it because it had been more than 15 days. I wasn't aware of this and assumed it would be an easy transaction having my receipt in hand and only wanting an exchange for a Straight Talk phone. Well those 100 miles made all the difference. I was S. O. L. so they put me on the phone with a rep from the company (at the counter) who provided no real info or help.

TracFone is the worst company I have ever encountered. I purchased a new(?) Samsung Galaxy i-Phone from them recently. I spent 4 hours on the phone with them trying to get it to work, after which it simply failed, locking up on the start page. BEWARE: THIS COMPANY DOES NOT PROVIDE PAPERWORK REGARDING THEIR TRANSACTIONS!!

After the third negative interaction with their customer service I am done. This final experience I was careful to clearly ask exactly what I needed. They are either clueless, or completely dishonest. I was switching phone numbers between an old and new phone for my kids. I made it very clear that I wanted to keep all the minutes and service on the old phone. They told me that would not be a problem at all. Somehow in the switch the "lost all service, minutes and plan information" so I am out of luck. They can't find it anywhere. If this were a first offense I might consider pursuing it further, but similar problems have occurred previously and they know how to waste my time, but can't seem to keep their promises. I am now done with them. Republic Wireless is where we are headed with our whole family account. Hoping for better things there.

My Tracfone suddenly stopped working in the middle of an important conversation. I had just purchased minutes so that wasn't the problem. When I checked my account it said they are updating their service and my phone no longer works. I just purchased the phone from them in January 2018. They said I would have to buy a new phone. Needless to say I am switching to another carrier. Tracfone totally shot themselves in the foot with this one.

I bought one of these phones in an emergency, I really needed it and it was a problem from the start. Cannot count the hours I spent trying to get it to work. There are so many other good companies to try.

TracFone was my FIRST cell phone. It was a flip phone, and I loved it! I had it for years! If something went wrong, a new phone was sent and all of my information was transferred to the new phone. No problem. Until the last time. Problem reported. New phone received. Information transferred. With one exception— the phone number that I’d had for YEARS, had shared with family and friends, had printed on my business cards — was gone! And, according to the rep on the phone, could not be retrieved; my number had been discontinued; without my knowledge; with no warning! I was DONE with TracFone, never to return!

I have a TracFone account thru SafeLink. I had to get a new phone and the person told me I had a smartphone. It is not a smartphone. It is a flip phone from TracFone. I even asked the store assoc. at Walmart and she said if it was a smartphone it would be on the box. When I called SafeLink they took my 9110 plus minutes away from me. She said I had a smartphone and the plan for it was 350 monthly minutes that would not roll over. Really, and did you know the person I was talking to was in the Philippines!!! Where is all the Americans. I will keep trying to get my minutes but I wished I knew how to protest to SafeLink. Or about SafeLink. If it's an American government program where is the help?

I just had my phone's minutes erased without even using them! I contacted TracFone's Customer Support, and they are refusing to add any of the erased minutes back on! They even went as far as accusing me of making a long distance call on a day when I actually did not even call anybody to begin with, of all things! I spoke with three or four of their reps, and they were all rude, and one even cussed at me over the phone! I even had a few people tell me TracFone pulled that same thing on them, too! TracFone's Customer Support ended up saying if I want my minutes back, I have to buy more! I am switching providers instead!

I purchased a new phone and minutes for almost $200. Received the phone today and called them for assistance to set it up. After one hour she states the phone is defective and tells me I will have to wait 7-10 days for a new one. I refused to wait that long without a phone so she transferred me for a refund but I waited 2 hours for someone to pick up. She tells me I must pay to return the phone and then I can get a refund. Again I refused and she laughed at me and said I have no choice! She disconnected my old phone. Now I have no working old phone, lost 1100 minutes on old phone, have defective new phone, and a new phone card with no phone to use the minutes, lost almost $200, and no phone in case of an emergency! Happy days!

I like that I can add minutes whenever I want to and that I am not tied to a contract. No contract fees to stop using their service. This is a good service for people who want to control how much they spend on their cell phone service.

I called and asked how I can receive more than 19 voicemail messages. This is all the # of voicemail my phone can receive at any time even though I have 60 GB of external storage (SD card) attached to the phone. The extremely-slow-motion, sleepy voice (as if on drug) that answered my call went ahead and instructed me how to dial *86 and how to listen to my voicemail. This is all that she know about voicemail so that is all that she does - giving instruction on how to listen to voicemail - regardless what the question is or whatever the issue is. It's a TREMENDOUS WASTE OF TIME and extremely frustrating to talk to a total incompetent, useless customer services.

I received my new ZTE Z899VL last week. Transferred number to new phone, so now I can call out but will not take incoming calls, called TF. They say it is working fine although I cannot receive calls and told me to have a good day. After many calls I got them to transfer all services back to my old phone, after an hour on the phone with them it got done, I informed them that all my 300 minutes are missing, they said there is nothing they can do about it, and have a good day laughing while he hangs up on me. New phone that they will not take back: $49.95 300 min card: $30.00 Total ** out of $80.00.

My elderly Mom has a Tracfone. She keeps getting telemarketing calls and she is on the National Do Not Call Registry. I know that Tracfone is selling her number to telemarketers. I went on their website and got an agent to answer my questions as how to block unwanted calls... Well forget it. You have to install an app and then enter the phone number of the unwanted call to block the call. There are a couple of problems with this, she gets numerous calls every day from telemarketers and she is not likely to remember to manually block the call by entering the number in an APP let alone remembering how to do it. The agent was rude and offered no other explanation for the obscene volume of telemarketing calls she gets other than "we don't sell numbers"! Yeah right. Look at all these negative reviews. This company is ripping off the elderly.

I got a TracFone so my wife could contact me. I do not text, If I left the phone on I would get nothing but texts from TracFone and other I did not give out my number to. The few time I need to make a call the phone went dead. I call TracFone to block all texts. The internet listed a number to call. The man on the line said they did not block Texts. I am not going to use TracFone ever again. Can some explain this to them. I do not speak TracFone and they do not speak English.

Hours and hours on the phone trying to get ANYTHING done by customer service at TracFone. Non-English speaking workers that either can't or won't do their jobs. After ten phone calls without being able to transfer credit from one phone to another, the answer was to throw both phones into the trash and never spend another dime with TracFone. Told me I needed a new SIM card. Sent a new SIM card. Then that SIM card is no good, not the correct card. Need to send another SIM card. So I can spend another hour on the phone each time I call?? Lost $100 leaving TracFone, but worth not having the frustration. Went to Page Plus Cellular.

So I purchased a phone through the TracFone site. The phone worked less than two weeks. When contacting customer service, the agent "Catherine" told me "Catherine: I'm sorry about that. It seems that the phone is defective. I can assist you right now in purchasing a new phone and we will transfer your service from the old phone." So I asked, "The phone you sold me is defective and you want me to buy another one?" I asked if she could guarantee to sell me a new non defective phone. Her response was "Catherine: I'm sorry about that. I can guarantee that it will be a working phone." I then said the phone I had worked, but for only 10 days. That isn't good service or smart on my part to continue with a company where I have to buy a phone every 10-14 days. I would not recommend this company to anyone!!!!

I was trapped in Tracfone hell. To cut to the chase, their computers kept reverting back to an old address I had over ten years ago and would not allow me to use the tower near my home at my current address. I had been using two other phones without issue over those ten years. They also would not allow me to keep my number if I 'RE-SUBMITTED' my 'change of address' a second time, and said I would have to be given a new phone number. I finally gave up, fired them and am now a happy customer with another carrier. I am looking into filing a complaint with the FCC about not being able to transfer my number with Tracfone. BTW, the BBB, which is usually good at this, was a TOTAL FAIL!

Ordered a phone in December. Phone was received. Did not work. Needed a new SIM card which they sent to us. That SIM card did not work. They couldn't decide if the phone needed a SIM card or not. Told him we would ship the phone back if they would send us a new one. We should phone back he said. It'll be 8 months to get a new phone. We call them to say, "Don't bother." They said we could get no money back. Do not deal with TracFone!!!

This company TOTALLY ripped me off, I have a plan that allows me to triple my minutes when I add them to the phone, it also X amount of text messages and also X about of GB access to the internet. I noticed my text messages were going down very quickly and wondered why, I'm not a teenager texting a massive amount of people, I normally text only one person a day and that may be an exchange sending 5 texts to them and receiving 5 back. When I looked at my quantity of text before and after ONE day I noticed something odd, the amount of texts went down considerably, more than 5 text or even 10 text, confused I looked to talk to someone at TracFone.