Tracfone Reviews

We purchased the LG306G for my step-father, who is currently battling cancer, for emergencies. It is currently blizzard conditions in Virginia. We opened and tried to activate the phone. It stated that the serial number was associated with another number. We used the online activation. Our service stated FAILED. We contacted the online rep, the phone system is automated - no help at all, and they re-coded the phone to show that the phone was active online. This took 2 hours of back and forth conversation on and off...

I purchased the TracFone that was supposed to be all inclusive with easy directions to activate. Yet it kept telling me I had to purchase a service plan pin. Paperwork says the triple product is already loaded and yet I cannot find anything related to this in American English. I have just a few days left before I will have to return the fone. I cannot find anywhere in my area that will assist me with set up, including Best Buy which now owns TracFone... Solution please for newbies.

I had a previous TracFone that was LG440 with 999 min on it. I purchased a 60 day air card and called to reactivate my phone. I was told that my phones activation date expired the day before and all those minutes were no longer good. Since I had the new air card they said that I could use it. However, my old phone number was no longer available. I was told that they would send a new sim card. They were advised to send it to my location which was where we were staying at the time (Michigan). They sent the card and everything was fine. When I traveled to Florida my phone was deactivated and no service was noted on the phone. I called tech service for assistance they confirmed our location, SIP ECT and sent another sim card. That did not reactivate the service. I contacted them again and they went through the whole process again and still no service.

I called to have my phone number transferred to another phone, the phone activated, & purchase 1 yr of time with 400 minutes. My old smart phone got smashed and a friend gave me their old phone, which was not a smart phone, to use. I don't use my phone much, so this phone was fine for me. I like to buy the yearly plans & not have to worry about it for awhile. On the initial call I stressed that I wanted to keep my phone number & transfer it to this older phone. They determined I had to have a new sim card & gave me a case reference number. They FedExed the sim card & told me to call back & provide the reference number after I received it. I did that & everything went wrong. I had over 3000 mins that had rolled over, but my year time was up. That was why I was purchasing the 1 yr with 400 mins (doubled).

We have had Tracfones for years, over 10 anyway. Over time, service has been improving although there are some serious "gaps" in how they do things. I would love an opportunity to attend a board meeting of theirs to lay out in simple terms what they need to do to improve their service. Example: Last year, I needed a new Tracfone since the one I had was too old and the technology had changed. No problem. I ordered a new one and was able to transfer my phone number and minutes to the new one but ONLY after having to contact them to send me a new SIM card. Phone worked great until I decided (unconsciously) that it was dirty so put it through the laundry in my buttoned flannel shirt pocket. Moron.

Be careful if you ever need to get a new SIM card. Horrible service. We have two phones with Tracfone, one for over 10 years and the other for around 7 years. We changed our second phone from Verizon to Tracfone to get a prepaid phone. We have never had a problem, customer service was sufficient for what we needed, until we had problems with the SIM card in our smartphone. Tracfone had to send us a new SIM card. The customer service for switching the SIM card was fine, we did not have any problems with the service to switch. However once we began getting calls and texts from someone we didn't know and then we realized that we now have a different number.

Purchased device 1 week prior to Christmas, thinking it is about time to join the 21st century... What a load of **. From the 1st week I had nothing but PROBLEMS. So I figured a "Factory Reset" would solve the minor issues I was experiencing, no-no-no I was wrong. Now I am permanently locked out. Thanks TRACFONE for the lovely experience but it has been a real slice of **. If you care to check the dates it is Jan 11, 2016...

I'm glad to see I'm not the only one having a problem with TracFone, but it is disturbing to see so many complaints about my similar issue. I've been a TracFone customer for over 10 years, and just recently upgraded to newer phones. We have 2 TracFones for both my wife and myself. They are not our main phones, we have them mainly for emergency use, vacations, or road travel, so they are not frequently used. Each year, we renew with the 1-year card on both phones, so we don't have to worry about putting time in each month. There has never been a problem entering the time cards or carrying over the unused minutes from the previous year.

I have used TracFone for over 4 years. I am an occasional user, carrying the phone mostly for emergencies. Over the 4 years, with double minutes on annual extensions, I had accumulated around 1200 minutes. I never kept close tabs on them because I had plenty of cushion. A few days ago, I called TracFone to purchase a year's extension of service and new minutes. The woman with whom I dealt spoke heavily accented English and I had to ask her several times to slow down so I could understand her. She had my phone number and told me I would get triple minutes, 1200, for purchasing a year's service. We worked through the language difficulties, I got the year's extension, but the minutes did not show up.

I was shopping for a friend in need of a cell phone. He had a maximum budget of 100.00. I found a great deal, $5.00 for a TracFone cell phone. I didn't expect a lot of extras for a 5.00 phone, but my friend did not need extras. Then I saw a one year +400 minutes prepaid card. I thought my friend would have his phone for a full year without having to add more time.

The TRACFONE claim that they will transfer unused minutes to a new phone appears to be false. My original phone died and they would only transfer double my last transaction (which happened to be a small amount). Apparently TracFone can only see your expiration date and has no idea of how many minutes are actually on your device. They also only post your last transaction with them as I had to search my credit card transactions to figure out my long-term purchases with them. I spoke to two customer service operators and received contradictory information from them that I found to be misleading to put it nicely. I will stay with TracFone, but will never take the chance of making a large purchase of minutes that I could easily lose if there is a problem with my phone.

I had a monthly value plan and had accumulated over 4200 minutes and had 45 days of service left. I wasn't working and couldn't afford the monthly plan, so I figured with all those minutes and time left I would cancel the plan but add the service extension plan for $5.99 in case I couldn't reactivate in time. Yesterday, I reactivated the phone expecting to lose my old phone # but it was still there and so were my minutes but it did cost me $9.99 to reactivate because I needed to purchase minutes to do so. I was hoping to just re-subscribe to the value plan but you have to have an active phone to do so. I just bought a 30 minute card and will join the value plan next month.

TracFone has one of the worst customer service depts I've ever had the displeasure of working with. Every time I have contacted them, they have to transfer me four or five times, each with a half hour hold time. When you finally talk to the right person, they have NO idea what they are doing or talking about. I called to have service transferred between phones, and now have no service. Their suggestion for remedying it? Go buy more minutes! We have 3900 minutes and 500+ days of service, and their suggestion was we can always go buy more minutes! After they transferred the minutes to a broken phone, they will not transfer the service back to the original phone. They said only 1/4 of minutes will transfer. Then they tell me the SIM card has expired.

After years of no problems, I decided to go with a smartphone. I have had nothing but problems since. My old phone was deactivated before my new phone had any service, contrary to their claim on the website that this would not happen. After HOURS of difficult phone conversations, as well as trying to use the live chat service, and a lack of understanding with techs, no English speaking or comprehending service was to be found! I asked for the customer complaint department and also asked to speak with an English speaking supervisor--was told they don't have either.

I have been on endless calls, on hold for over an hour, and have not been able to transfer a phone number to TracFone. As a result, I now want to cancel that order and again, can't get anyone to help me... endless transfers, endless hours on hold. Impossible to understand messages they leave on my messages. What a pit of a company. Horrible customer service; I have left reviews on their call-back follow up calls but no one has ever bothered to call me to fix this problem. As a result, I now have a new smartphone with no service, no number, and no way to fix it. Really... a mess.

I decided to try their new LG TracFone since it was only $10 (on sale at Walmart) to replace my old TracFone. Last night I was on the phone with 2 support technicians for 1 and a half hour. Not able to make calls, receive call, send texts, or retrieve text. I was not able to set up my voice mail either. End result: I am without a working phone at the moment. The last brush-off story from the second technician was the towers are out in the Florida area and that now for over 4 days. It's the reason my phone is out of order although all the bars are full and the battery is charged. What up with that? I rely on this phone as a senior to be in connect with family or if I have an emergency. TracFone and support techs were not helpful, keep you on hold, and have no answers to my problems. What a mistake to have switched to this cheap LG TracFone. DO NOT BUY IT.

First of all I have been an avid Tracfone supporter. I use it, my husband has had one, and two of my four kids phones have been Tracfone. Something changed recently with their new phones where you can no longer see how many minutes you have on your phone. When I have called customer service in the past they said I could download an app and it will show me. The app never seems to work. There is always a problem with it. Customer Service always says you need to update to most recent. However it still never works. I have had my newest phone for close to two years and have not even once been able to see my minutes.

I have been a customer of TracFone for many years, using their regular cell phones. Decided to try their new LG Lucky Android phone since it was $10 at Walmart. Had it for the last four days and I am still waiting to be able to get it to show balances either on the phone or on their website. No luck with either. I have called three times their "customer service", each time reaching a dead end. Their solution, punch such a number on your phone to get the balance. Makes no difference when you ask them: "What is the use of having an app on the phone for that purpose or going to your website to get the balance and neither gives it to you?" Their solution: text 4 digits on your phone to find out. I am taking the phone back to Walmart and challenge their credit card charge for the service (no service) when I get the bill. I will keep the regular cell phone, little can go wrong with it.

I purchased the wrong airtime online and called Tracfone's customer service right away to cancel the transaction. They told me that they could not refund me, so I asked if they could please transfer the amount that I had just paid into another airtime card. I could hear the representative saying "oh my god" on the other side of the line as she was losing her patience. I said thank you and hang up, then I tried calling back to see if I would get a more helpful representative on the phone, but the second representative was just as rude as the first one. They did not do anything for me. I ended up paying $60.00 and only got 90 minutes of airtime.

I have a "dumb" cell phone for "emergencies" because I can't afford a smart one nor a plan other than Tracfone. However, when I started not getting IMPORTANT calls from family, I called CS & they said nothing was wrong. After 3 months of this I called again & when I gave my cell number they said that wasn't my number. They said my number was something else, even though my phone still registered the number they'd originally given me.

Rep said they would send a new phone out. We would receive it in 2 days. She already transferred the air time. 5 days later we received a box that DID NOT have a phone in it and instructions to send the old phone back. The first rep. we spoke to was rude and did not want to tell us what to do. The second rep. told us the above LIES!! We are sending the phone back but will now be without a phone for most likely 2 weeks or more. After this phone dies we will NEVER get another TracFone. Horrible customer service. If we could rate them in the negative we would do that. They do not deserve 1 star.

I paid for 500 minutes. 90 days of airtime. 6 days later had no minutes on my phone. Called customer service and they gave me the runaround. I am ticked. I am laid off from work right now and it's a week away from Christmas. I didn't need this. STAY AWAY FROM TRACFONE!!!

After more than 7 years as a TracFone customer, I finally had to contact their "customer service" over a very minor issue. I spoke with three different individuals, each of whom led to a dead end. Today I switched to Verizon.

I had managed to get my old phone to work and it still showed the minutes left on the phone (2850.90 minutes). I took a photo of the time and contacted Tracfone again. It took a while but I ended up getting all the minutes transferred to the new phone. As a word to the wise... Always be aware of how many minutes you have on your Tracfone as, should something happen to your and you need to transfer minutes to new phone, knowing the minutes will be very helpful.

Purchased a smartphone direct from TracFone online. Per the zip code entered the phone was supposed to work in my area. Triple minutes, phone only a little under 10 dollars, what could go wrong? They didn't send the minutes card that I purchased with the phone, the phone wouldn't activate. I was transferred from person to person and every person did the same thing. Finally got the phone to activate on my way to work, but the phone will not work in my area. Fine, went to Walmart, purchased a flip TracFone. Called and was naturally transferred again.

Tracfone deactivated the number my husband has had for 15 years. He bought a phone and minutes with Tracfone thinking it was a good deal. However, the phone they sent him stopped working suddenly. They sent him a new phone but the new phone had an entirely different number. When he attempted to put the card from his old phone into the new phone, it didn't work. He was told by customer service that his old number had been deactivated. We called them and spent an exhaustive amount of the time talking with someone we could barely understand, trying to straighten this out. We asked to speak to the supervisor and she promised that the number would be reinstated and said she would send us an email to that effect. The email she sent gave a new number not the number he's had for 15 years, as if she completely ignored our complaint.

Phone died. Number ported to new phone within 15 minutes. Cool. CS claimed that 400+ minutes would transfer within 1 hour. After 10 hours still no minutes. Their automated system says, "...your phone is in the process of being activated. Please turn it off and back on" then hangs up on me. Previous bad experience with TracFone: Phone died. They sent new phone WITH ANOTHER NUMBER. Retrieving MY number was "impossible". Please, for your own peace of mind, stay away from TracFone!

Recently 860 minutes disappeared off my TracFone several months before they were due to expire. I spent over an hour talking to a TracFone rep who could not resolve the problem and said he'd report it to be researched. I called back the following week to learn nothing had been done and spent an hour talking to several other reps, one of whom disconnected me. No one could resolve the disappearing minutes.

Called the company 3 times to get them to send a mailer to return phone then 3 more times about getting my replacement phone. Everyone has to "transfer" you somewhere else and then the last person goes through the same routine of address, etc. They keep acting like they're typing but they aren't or they put you on hold (I guess to go get another cup of coffee). Then when they do return it's to give you the same canned speech about phone NOT being in stock so they have to wait until the next week to check. But oh, the last time the phone WAS in stock so it would be sent out and expect to get it in 3-5 days, only not to get it. Called again, and voila, phone isn't in stock, but now have to wait until next business day to get track number to find out what is going to be done about phone.

I purchased an Android phone from Tracfone and quickly realized it was not the phone for me. I could not find out how many minutes were remaining in my account unless I used the "my account" app which you have to download. I don't have Wi-Fi at home so I had to use my data which uses minutes. Once I downloaded that it required me to update Google Play Services and that would require a lot more airtime! I probably wouldn't even have any minutes left if I were to proceed with that process.

I've been dealing with TracFone for years. Recently, however, my phone service goes out for no apparent reason. I have to turn the phone off and then back on. Sometimes, that works; sometimes it takes dozens of times before I get back my service, even though it tells me I have service until whatever date. Also, I get messages with pictures that I can't open. The message comes: "Unable to Retrieve" - sucks! Trying to talk to anyone at TracFone is futile. I've actually hung up on them because I can't understand them even though I apologize and ask to speak with someone who speaks better English. They just keep talking and ignore my request. They give no information to any outlet where you should be able to go for help... It's all left up to you. Really bad service. Really bad customer service. Looking for better carrier!!!

I've been helping my 77 year old, physically disabled neighbor with his new TracFone. He bought his new TracFone with a 60 minute / 90 day plan with the intention of using it as a health / safety backup device. Unfortunately the phone did not work and had to return it to TracFone for a replacement. Once received I tried to help him activate his new replacement phone with TracFone technical service but was told his plan had expired which makes no sense since he never used it. So they sent a new SIM card which did not solve the problem.

I bought airtime & 1 year of service days last week. This week I bought a new tracfone and tried to Transfer the time & service day over. Got service days but shorted me 203 minutes. Called customer service and it did no good. Bottom line DO NOT transfer or think you can transfer your minutes over to a new phone. It Does Not work. Customer service is not helpful.

I've been a Tracfone customer for years until now. I bought a LG 840G with triple minutes. I bought 60 minutes airtime online and it gave me only 60 minutes. Customer service told me that "system" indicated that my phone is simple (no double or triple minutes) and just new models have triple min. Sucks. Use simple phone means not advantages. Without notice or mail. Bad service. Please try other company and stay away from TracFone.

I am for the most part satisfied with my Tracfone and the service. Have been using it for maybe a couple years. Whenever I run low on minutes, I just pop into the store quick and buy a card to add on. Very convenient, and low cost which is a benefit to me. While I can appreciate that Tracfone does send out text messages offering promo codes for discounts on airtime -- the fact that these offers seemingly never fail to be sent literally the day AFTER I've already re-upped my minutes, seems more like a mean joke than anything else.

Bought a TracFone (Android) and minutes at the same time at Walmart. Attempted to activate the phone and the company rep said it was activated, but I was not able to unlock it to see the minutes. She sent me an email with instructions to unlock the phone. I've never had this problem before with any other phones and tried many times to unlock it, to no avail. Had my boyfriend try and he said, "Return it". I wanted another one and called around to try to find a Walmart with one... Apparently there is a problem with these phones and it was hard to even find another one. I did find one and the manager of the electronics department called TracFone to activate it for me, transfer the minutes. TracFone said I would have to BUY MORE MINUTES, that the minutes were not transferable.

Purchased a new $100 smart phone from Amazon supplier. Went online, transferred the number from old phone and it worked for ten days. Day after thanksgiving, I found out they disconnected it. Customer service could not resolve anything except telling me I needed a new phone number. Also said I needed to buy more minutes when I already had 997 left. Fortunately buying it from amazon I was able to get a return authorization so I am only out $10.99 postage. I'll never use Tracfone again. They have no customer service. Beware.

I wish I would have read these reviews before trying to activate a BYOP on TracFone. By far the most time consuming and frustrating experience I have ever had. It has taken 9 phone calls that each lasted well over an hour plus they sent me three wrong SIM cards. I am still trying to get on an auto-refill program because their system won't accept a credit card and this is the only way to pay. The website is practically worthless. DON'T DO IT! It may be a good deal financially but so not worth the trouble.

This is the second time, I ordered 90 minutes of air time, at a cost of$22.73 on 10/26/2015. The credit card bill arrived today with a charge of $22.73 and on 11/11 2015 a additional charge of $22.73. As I mentioned this is the second time. Someone please shut this business down.

My husband and I have used Tracfone for years and have had no issues - until I purchased a new phone that could not get service outside of our hometown. After spending 1 hr. and 20 minutes on the phone with a representative, during which time he tried all manner of things to get it to work, he finally told me to reset the phone. He did warn me that I would lose everything on the phone. I felt I had no choice. I lost all my contacts, all my pictures, everything. The phone still did not work. Then I was told I needed to send the phone back and they would issue a replacement.

Three times within two weeks my TracFone was deactivated while I still had lots of days and minutes left. Twice, at my request, it was reactivated by people in the Philippines who spoke very poor English and had poor comprehension as well. It was a time-consuming process and I was not given a reason why the problem occurred. When the third incident occurred, I changed to Verizon. If I have a problem I can go to a local store and have the problem resolved. More expensive, yes, but reliable.

I returned bad cell phone back to TracFone in their return package and they received it by proof of FedEx receipt. They have lied time after time for the last 8 days. First: replacement was to be sent the day of receipt but wasn't. Then they said it was to be shipped the next day, it wasn't. Then they said it was a conflict between customer service and the warehouse(???) but be shipped next day, NOPE. Now they gave me a tracking number BUT that was for their return box for bad phone and even gave me same ticket number for bad phone.

Bought 240 minutes for $30. A few weeks later, phone showing zero minutes although there had been less than 10 calls made, totaling less than 2 minutes and less than 35 very short text messages. Contacted Tracfone on a Sat. Support person couldn't help, said call back Mon. Mon, person said would be fixed in a hour. Wasn't. Called again, 3rd person refused to fix situation (reinstate missing minutes). Was given another support number. Tue, spoke to 2 people (a supervisor and a senior manager). Neither would fix situation. Requested Tracfone provide proof minutes were used as the phone's own history showed minutes weren't. Tracfone refused to provide it. Some of worst customer support I have experienced. Will change phone providers. After this experience, strongly recommend against using Tracfone.

TracFone sucks. Every call drops after 10 minutes of use. I never had dropped calls with my Verizon phone. Unfortunately I could not afford the Verizon plan but the quality was so much better. I HATE THIS STUPID TRACFONE!!!

I tried to transfer my Verizon Samsung S4 to TracFone. They said it should work but after multiple attempts they could not manage the transfer. They claimed it would be at least 24 hours before they could figure out the problem. I asked if I could put my Verizon SIM card back in so I could use my phone. They said "Yes" but then they couldn't continue with my transfer so I told them "No thanks". I wish I'd looked up reviews for these buggers before I spent $10 for their SIM card and $20 on the airtime card. After I was on the phone for over an hour my wife googled TracFone and found they are one star only because you can't give 0 stars.

I have been with TracFone for many years and have 4472 minutes and I just bought a new phone and have been trying to get them moved over to the new phone. I have spent over three hours with their service/tech department and have been given the runaround. They are only willing to move 1300 minutes so I lose the rest of my paid for minutes. I guess I'll have to return the phone and reactivate my old phone. No one there knows what they are doing and I have found there is NO customer service at TracFone.

I was trying to update my credit card information. The young man could not understand English and it was so frustrating. It sounded like a party was happening in the background, laughing and foreign voices. TracFone makes it so you cannot change your payment info. The first time I encountered the same thing and the young lady said she would be able to take my card info, TracFone prefers to have it done this way. Are you crazy? Give that over the phone to people in a foreign land??? That is why I called the second time... I only want instructions on how to do it. This fundamental thing should not require support. This makes me uncomfortable and I will need to go to another provider.

3 months ago I got a TracFone phone and added 180 minutes. The only reason I got it was I was getting Google's project Fi and I had to chose between my current phone number and my Google voice number. I did not want to lose my old number. Had it for so many years so I got TracFone as a place holder for the number. I have never used the phone for anything and kept it in a drawer. With tracfone every 90 days you have to add time. I checked and still had 180min and I added 60 min card. I should have now 240min but no. Only the date has changed and I still only have 180min. I called customer server via chat and they insisted that it's correct, that I only have 180min and refused to even take into consideration that I have never used the phone. So they refused to adjust the minutes.

My mother is 66 years old suffering with severe emphysema and COPD. She has had a TracFone for 4 years now. I always take care of her affairs for her and thank goodness I do. She does the yearly plan so I contacted TracFone to purchase a plan that fit for her. She also has the double minutes for life. I told all 7 reps I talked to what I needed. I was told about two plans, 1- a 99.99 dollar plan with 400 minutes that will double to 800 minutes. 2- a 119.99 dollar plan for 800 minutes that will double to 1600 minutes. Also TracFone sent her a text with a promo code to add 1050 extra minutes when she re-enrolls.

I am paying a average of 60.00 a month for your service and getting less for my money than what I could get with your competition. Some advertise unlimited talk, text and data for a lot less. For what you're offering I can run out of talk and data service quickly. Than end up buying more time. Which in the long run of it cost much more than your competition. Thinking of switching because of the limitations.

My phone (and number) that I had for over 5 years broke, so I bought a new one to have the old number transferred. Sounds simple. Over 3 hours and two days later I find they cancelled my number forever with no excuse whatsoever. Then when they said they would transfer my old minutes to the new phone they said I only had 37 minutes when I KNOW I had nearly 200. So in short I lost my number, got the runaround for 2 days. Losing that number is going to cost me a good percentage of my income as a salesman this year.

Bad SIM code. Reported it more than two weeks ago. Had to talk to multiple agents. Talking to them is laborious. They speak like robots. They spell every word. They do not convey or respond to humor, idle chat, or display empathy or concern. They know what you are asking but they will treat it like it’s an invalid request unless you put it into their technical jargon, e.g. "compensation" (extending the service time because you have been waiting for your SIM code for several weeks.) They got my address wrong. The SIM card never came. I called them today. No apology. Passed along to several agents. Same robotic behavior. Every 30 seconds I was told that they are still reviewing the notes. I heard this 6 times before. I told her that I remembered when she said it 30 seconds ago.

I purchased a Tracfone Unimax Patriot. Although, I like the features, it drops calls and people I call tell me there is a cracking or snapping sound on their end. I went to Walmart, and the sales person told me to call Tracfone. I called Tracfone and the person who answered the phone ask me if I had another phone she could call me back on. Obviously, she could not understand me. I called back, only to get another party who told me my phone was working perfectly. Minutes after this happened, I called my insurance agent, and she asked me if I could use another phone because I was breaking up, and she could not hear me. I called her back on my Verizon phone and she could hear me perfectly.

I've been using Tracfone prepaid for the last 2 years and amassed 2,400 saved minutes. About 2 weeks ago I decided to switch from a simple feature phone to a smartphone via BYOP program. I paid $13 to receive a SIM card from Tracfone and, once received, called them and initiated the transfer of number/minutes/time. However the SIM card didn't work in 2 different phones I tried (both unlocked GSM, both working well with any other provider I tried). Moreover, on the website my account was showing the new SIM card in permanent "activation in progress" state, whereas the old phone got deactivated right away.

Bought TracFone for elderly Mother-in-Law's emergency use in January 2014. Initial time expired in September 2014. Purchased 120 additional minutes for $74 before expiration with new expiration of December 2015. The minutes were never applied to the phone, yet the phone showed 258 minutes used with only four brief calls registered in the phone's log to test and demonstrate to the user PRIOR to the renewal date. Customer service was totally useless. I question this company's honesty. Strikes me as a scam.

LOUSY customer service.

Sunday the 10/18/15 while pulling into a fishing access site my new TracFone beeped three times, looking at it later there were no messages whatsoever. Two men were on their smartphones as I pulled in and they followed me out to the water. I suspected trouble. The phone uses too much java code out of the box for a flip phone. DUH. The double the minutes plan has nothing to do with the activation period length. This phone has ancient software and is three times more expensive than most phones. Ancient software and the internet go along together like victims to creeps. All I can do is text, I cannot hear incoming calls. Yep you need another phone to call tracfone. Offshore corporation and malware just another profit scam and cyber surveillance and new stalkers. Damn warm and fuzzy I am telling you. Looking for work?

I bought a Tracfone to replace my old one on the Tracfone website. I had to make four phone calls in one day trying to speak to someone about transferring number and minutes. When I called to have my minutes and number transferred, I was told they could not do this because the new phone had a sim card. On the fourth call I asked for a "supervisor" who created a ticket. She said she would send me the same phone minus the sim card, so I could transfer my information to it. I was told I would receive the phone on October 10th. Well, it is the 20th today, and I had to make another call and speak with a rude representative who told me it would take 10 business days, and acted like I couldn't count to ten. The customer service was absolutely awful, when I could understand what the rep was saying. Just a horrible experience overall.

I've been told by Tech Support that this is their new procedure. They are unable to troubleshoot the said issue. I need to manually re-enter the 10-digit number you are dialing without pressing send and the call should be completed successfully.

I tried calling and it was difficult so I hung up. I tried online and had more problems. I tried calling and a lady I was talking with (ASHLEY) became rude because I could not hear her. She spoke very low and noise in my home was a problem. So she asked for the number of my landline and she was going to call me which she did and I asked her to repeat again and she became less pleasant. So because I was so frustrated I told her I would have to call another time. All I wanted to know was my password on my Tracfone. I am very unhappy that everything I tried to do just didn't work out...very very annoying. So I am not going to try until my house is empty and I feel patient to try and get my password...not happy in Maine.

I purchase an Android Tracfone in August 2015 and experienced charging issues, call drops, having to unplug the charger then plug it back in to turn the phone on. Many of the icon figures did not work, very difficult to try to use the phone. I purchased another Tracfone, 10/15/15, not an Android model. During the activation ritual with Tracfone tech support, I was told the 1,100 plus minutes left on the card I purchased with the phone would not be transferable to the new phone as it isn't an Android. I asked for a refund, at least partially, as I am out the $100.00 plus I paid for the card. Initially, the tech support from Tracfone agreed to transfer the minutes, and that I would have to turn the phone off in 1 hour, then turn it back on and all would be taken care of.

Originally bought the phone with 1200 text, talk and data with 1 year service unless I went over the 1200 minutes. I activated the new plan and thought I had my minutes from my previous TracFone transferred to the smart phone. I rarely used this phone as I also have a Verizon cell just for calls. Three months later TracFone said I needed to buy more minutes after still having OVER 1200 talk, text and data left to keep my service. They said they had no record of me activating the years service and I have to pay $20 every 3 months to keep the phone activated and not lose my minutes. I bought the minutes because I was so very tired of wasting so much time and aggravation trying to get help from Customer Service.

I changed phones and had trouble changing my phone number to the new phone. They had to send me a new "sim card" after I put the new card in my phone. They still had not gave me the correct expiration date for the new phone. My old phone time expired on 6/30/2016. My new phone time expires on 12/11/2015. I have made several calls to complain, nothing gets done.

The TracFone (right out of the box) failed for voice mail service. Customer service tried having me change the way the phone dialed voice mail which was not the way the phone should work. When I said “No. I wanted it to work from the menu, not speed dial using some number other than 1,” they simply said there was nothing they could do. I asked for a new phone. After weeks of repeated calls I finally received my replacement phone. It's a refurb and not at all the same phone I purchased. They have no concept of who their customer is - phones are chosen based on customer preference. The phone they sent me works with none of my accessories. One thing I did become very aware of when calling customer service is that often the person a customer talks with does absolutely nothing at all. Then it's a waiting game to see how long it will take us to call back. We have to be the "squeaky wheel" in order to get anywhere.

I tried for one whole day and did not get anything done. They kept transferring me to different people and nothing was ever done. I got close to 800 minutes on my old phone and I cannot get them transferred. I hope that I never have anything like that again. I could transfer them myself, but they keep saying that there is an error and that I cannot finish. Wish that I knew what to do. I sure could use those minutes.

I called the toll free TracFone number to purchase an individual value plan for my TracFone. The customer service representative didn't know what needed to be done. He put me on hold several times while he checked with his supervisor. When I ended the call, I noticed that I had lost seven minutes of airtime on my TracFone. What's the point of having a 1-800 number?

My 89 year old father placed an order online with TracFone for what he thought was a smart phone and minutes package. When the order arrived, he got what he ordered and an additional phone that he was also charged for. Shortly after receiving his order he entered the hospital and subsequently went to a nursing home for 5 weeks of rehab. His wife had his new smart phone activated so he could use it while he was in rehab and also had the minutes from his old flip phone transferred to the new smart phone. He quickly learned that his shaky hands were not much use on the smart phone screen and had to transfer back to his old flip phone.

Purchased two TracFones for children over a month ago. One works just fine. The other we have yet to be able to actually use. They have had to send a new sim card which took two weeks to receive. Then the phone broke and won't hold the sim card in place. Contacted them on September 24, 2015, for a replacement. Promised the phone would be in my possession by Monday, September 28, 2015. Guess what? No phone. Been on the phone with corporate office all week and as of 10/1/15, they still have not shipped out the phone. They will not take accountability nor will they assist in making this right. Worse service period I have ever had.

I had purchase dsl several TracFone for my disabled uncle for the past three years. He either breaks them or loses them, as he is elderly! He don't have much money so TracFone is the cheapest route or so I thought. I have nothing but problems with TracFone customer service, extremely poor English, they are down right rude. I happened to find one of my uncle's phones from 2 yrs ago and thought since he lost his again, I thought I could get this order phone reactivated. Not the case.

The tragedy is that no one who will buy a TracFone will read this before buying one. Because this company is truly out of control. They can add minutes to their phones but they can't take them back. I was on their website trying to buy minutes, I filled out all the forms but never hit the purchase button. I close the browser since I didn't like the interface. I go to Walgreens and buy a phone card, and I activate over my home phone for thirty days. The phone activates and it shows its active for almost TWO YEARS. Somehow their crappy website hit the purchase button on its own.

My 344 minutes had expired and I was told three times by a person at TracFone that if I purchased more airtime I would get those minutes back. It is for a cheap old phone, so the phone has no value beyond the minutes that were on it. Finally I agreed to give my credit card number. After I purchased the airtime, the company sent a new sim card and when I installed it, the minutes disappeared. I called and talked with a regular employee, a supervisor and then manager George **. I said that I either wanted my minutes restored, as promised, or I wanted a refund on the purchase that promised the minutes to me. He flatly refused. I told him the way I was coerced into purchasing airtime was deceptive and I had been a loyal customer for 6 years (this phone has been passed down among my children as they get old enough to have a real phone), and was he really going to do this over $20? Yes, he said that he was.

I have been on the phone with customer service to try to access my online account. I couldn't remember my password and wanted to get an e-mail to reset my account. Sounds simple, right? I have done this many times with different companies. When I hit the "Forget Password" button, it didn't offer any suggestions. When I tried to call about this problem, it took over an hour with 3 different representatives to figure this out.

I had problems with the phone right out of the box. Called customer service and they never helped. I cannot make a call a telephone call from my area with this phone. It will not connect with the internet in my area. I have a internet connect with the phone company and that's how I am able to get on the internet with this phone through WiFi. I was told the phone won't work in my area due to the lack of cell towers. Other than that, the battery has to be charged every other day. Nearly impossible to send a text message. Apps continuously crash or won't load. A couple of apps running and the phone is so hot I can hardly hold it.

I called Tracfone customer service for a friend who uses their service. He was having a problem where whenever somebody would call his cell number, they'd get a recording that the voicemail was full. I tried but was unable to access his voicemail as he had lost his pin number. When I tried to change it by calling into his voicemail system, I was connected to Verizon customer service who then referred me to TracFone. The first TracFone representative hung up on me so I called the customer service number 800-867-7183 and spoke to Edna. I spent about 30 minutes on the phone with her where she had me dial *22890 to reset the phone as well as *73, not sure what this last number was supposed to do but it did not fix the problem. Edna also took my address information to look for network outages in my area but there were none.

Switched from Straight Talk to a Trac. Bought new phone and a 60 min card. When I called to activate the new phone the unamerican person could not speak English very well. She put all my mins that I bought on another Trac account NOT MINE! She never activated my new phone. Called again after an hour. Can you believe that the company was blaming ME? Was very pissed off. Do not buy from TracFone. I will spread the word high and l. Straight Talk I've had for years and no trouble like this. Very very not happy and the operators that can not talk english get a new job or assist non-Americans. Shame on this company.

We bought a TracFone for my elderly, disabled mother. The number they gave us was already being used by someone else who kept getting my calls that I was making to my mom. TracFone wouldn't give us a refund.

I have a TracFone we use for backup purposes, mainly when we travel or to go a theme park and need to communicate to one another. I purchased 1200 minutes, 1200 text messages, and 1GB of data for $99. It's activated for a few more years. We used the phone off and on for several months after loading the minutes. We probably had somewhere around 1100 minutes and 1000 text messages left. We power off the phone when not in use. We were ready to head to a theme park, powered up the phone, and couldn't get service. I go online to check minutes, and everything is zero... across the board.

I am writing this review for my 83 year old father. My parents purchased the LG Android phone and over 440 minutes in their home state - upstate NY. They purchased this phone to have while they are staying with me in Maine. This phone has been deactivated 4 times in the past 6 weeks!!! At first they blamed it on the phone which they said was setup to work on TMobile network, which is not available in my area. So they sent out another phone which would operate on the version network. Needless to say this phone is constantly being deactivated. I spend countless hours on the phone with customer service!!! They eventually reactivate the phone with no explanation as to why they deactivated it in the first place. This reactivation only lasts about 10 days! Then the phone is deactivated again and I am forced to go through the process all over again! This is ridiculous. Who can I complain to??? The phone is currently deactivated, effective today...

My husband decided to try to save money by going with a pay as you go phone service and so he bought a little phone to use and tried to set up his line online, which didn't work. I recommended that he call to get it straightened out because they have different capabilities when you call in. He became very frustrated because EACH time he was asked to give 25 (or so) digit number both for the Phone and the sim card. By the 3rd transfer he'd had enough so he hung up in desperation, in addition they could barely speak English.

I paid over $60.00 to add air time and minutes to my TracFone only to have it not work when I needed to use it. Called them 3-4 times to no avail. Last time I spoke to someone they told me that my phone had been deactivated but did not know why. My phone had over 500 minutes and over a year of service time left on it. They changed my phone number and told me that it would now work... Well it did not. I tried using it and all I got was "You are roaming" and if I wanted to continue with my call or contact my provider I would need to purchase a pin card. After several attempts to correct this problem I finally gave up and went and bought a new phone somewhere else. Now I requested that they at least refund the $64.46 that I just paid them but was unable to use the phone and they have refused. BIG RIPOFF. I would just like to have that amount of my money back.

I am so frustrated with TracFone as a company and their customer service! They are telling me my number is no longer "certified". The same number that I have had with them for nine years! My phone quits working with absolutely no notice and the best that they can tell me is buy a new TracFone and that I will be forced into changing my number! I currently have 3280 minutes and service until 4/22/2016 but I do not have a phone that works. On top of that, I just bought a new phone right off the shelf and their manager Jonathan told me that it is too old already and that they cannot activate it.

I bought my android Tracfone in May of 2015 and now September 12th 2015 the screen went blank. It did not even last 4 months. I have lost everything on my phone. I lost contact info, texts I was saving. The only thing I was able to save were a few photos by attaching phone to my computer. This is ridiculous. I have been a TracFone customer for many years and I am so disappointed they decided to use inferior products. I am willing to bet money the top people at TracFone don't use their own product. Do not buy the Android phones from TracFone. They are worthless. I had trouble with the phone from the first I bought it I think but because I am new to this type of phone I did not know if it was the phone or something I was doing wrong. Now I know.

They did nothing to help me and then deactivated my telephone. Spoke to 3 people with thick Asian India accents. Couldn't understand them - asked for further assistance and was transferred to a man in Columbia who spoke with a worse accent. If you are to operate in the USA and collect money from Americans you should have help that can be understood. I currently have 3 TracFones and a 4th not activated yet. As soon as my minutes run out I will dispose of all the phones and never ever use TracFone again. I will mail a letter of complaint to corporate headquarters copies to the FCC and Better Business Bureau!! I will be glad to be rid of you.

Recently, I ordered a new Android phone from TracFone to replace my basic phone. I have had service with them for about 4 years and have been ok with the poor signal strength in my area, because the price is right and I am not a high-usage person, especially not needing much data use. The phone arrived, and AFTER transferring my number and remaining minutes to the new phone, as directed in the activation instructions, the phone would not display any apps or icons.

Trying a change back to my original TracFone. The new TracFone that I purchased did not work as expected. After many calls to customer relations I was still unable to get results. Very difficult to understand operators working for this company. I was told that if I were to transfer back to my original phone my minutes would be lost. I was never informed about this circumstance until after the fact. Have been with this company for several years. What good did that do?

I purchased an LG Sunrise phone in August as a gift for my husband as a birthday present. On August 16th, after charging the phone he was trying to set the phone up. The screen was stuck on an emergency screen to call 911 and would not go off. I called customer service. After several attempts from customer service to fix the problem. He was unable to. He told me that the new phone was defective. He took the info and stated that a voucher would be sent via e-mail to printout so I could return the phone after receiving and printing out a voucher. He also gave me a ticket number. I waited for an e-mail from TracFone, which I never did receive.

I bought my 2 teenage boys TracFones in early August 2015 and within 2 weeks 1 of them had stopped working. I called tech support on 8-11-2015 and he had me try a couple of different things which did not correct the problem so they sent me an envelope to send the phone back and they would send out a replacement phone. When I called on 8-18-2015 to see if the new phone had been shipped yet she informed me that the first work order was not correctly done. She then told me I would have the new phone Friday 8-21-2015.

My wife and I have been TracFone customers for some years. We don't use the phones much and I buy the service time about once a year and the minutes accumulate. My wife recently lost her phone with something like 5,000 minutes. I bought another cheap phone (from TracFone) and was told the service time and minutes would be transferred along with the phone number. When the phone was activated only 1,000 minutes showed. I didn't press the point since the 1,000 would probably be sufficient until the next round of time and minutes BUT within a day or two all but 7 of the 1,000 minutes vanished. Since then it's been a nightmare of hanging on the phone, first for the initial hold then as the representative goes through various motions to attempt to add the minutes. The amount of minutes is fully acknowledged by them but multiple attempts get them...nothing but failures and error messages from their system (I am told).

My airtime had expired. I received an email from TracFone offering me the following: "FOR A LIMITED TIME Get 365 Service Days instead of 90 when you add the 120 Minute Card using Promo Code 99619". I went online and found that in order to obtain the 365 service days, I had to pay $49.95 in addition to the $29.95 for the 120 minute card. I telephoned the company to see if this was indeed correct and was told that it was. In my opinion, this is an extremely misleading promotion to say the least. I will certainly not deal with companies that do this kind of thing.

Many of the services that were offered were bogus starting with parental control and tracking. It is hard to navigate the site and customer service is not very helpful. As soon as I said lost phone the only thing I heard was there is nothing that they can do, go out and buy a new one. The problem resolved.

Been with TracFone for over a decade and just currently purchased a smartphone. Just bought a new home and Cox cable unable to run the wires yet to my house. So, no WiFi for a while. Everyone in the house is purchasing data for their cell phones and everyone has different carriers. We found TracFone's data refill was the most expensive. I paid $20 for 750 megabytes (equals to 75% of 1 gigabytes) and my husband paid only $10 for 1 gigabyte with AT&T. My son and daughter-in-law also paid only $10/gigabyte with their carrier.

This phone turns itself off multiple times a day, especially when I send a text. Fails to send the text, shuts off and reboots. Try to resend, and same thing, multiple times a day since the day I got it months ago. I'm switching to something better!!!

I purchased a TracFone as an emergency home phone. I activated the serial number of the phone, then tried to scratch off the tape on the service-plan card (purchased at the same time I bought the phone) covering the PIN to add the air-time minutes. The covering material will not remove, so I scratch harder. The effort to remove the covering material destroys the tape and renders the PIN upon which it is printed unreadable. No problem, I think to myself, I will contact the company and give them the other information on the card, a thirty-digit number above the barcode on back of the card-- surely they can add the minutes for me. After all, they know that I purchased the card (the company has a record that it was scanned and purchased, or the minutes cannot be activated).

I bought phone for my husband two and a half weeks ago. I call to set it up. Three and a half hours later they still can't get it to work the data. Anyway I've begged them to just give me a new phone. They said, "No, you gotta come back tomorrow." I called back an hour and a half later, still no results. They transferred me through five different people, still could not get the data to work.

I've had the same business phone number for over 4 years with TracFone. Literally tens of thousands of people have this business phone number, and I've spent thousands of dollars on promotional material over the years that includes this specific phone number. I cannot just "get a new number". I've never owned a smartphone, but decided to upgrade before it became a problem for my work. I got a Zenfone 2 which has 2 SIM cards for 2 separate phone numbers, useful if you need a separate business line. I got a new personal number, that went smoothly. I transferred my business number, that took a long time to complete, but also appeared to go smoothly - for the first 24 hours (6 hours on the phone at this point).

The worst. I have been on the phone for an hour trying to activate a new phone, this should be simple. Still trying.

I have been a TracFone customer for over a decade and was looking for a phone upgrade. I saw that the 4G LG Sunset would work in my area (according to the TracFone website), so I purchased it along with a 60 minute card. My minute total was over 2000 minutes. I tried activating the new phone at home, but I had so much trouble and frustration that my husband took it to work the next day and spent well over an hour on the phone with them. They claimed my 60-minute card was previously used (what??). They eventually got everything to work and the husband brought it home. But it did NOT work in my home or any of the surrounding area. I called TracFone only to be told that the phone would NOT receive service in my area. So their website lied. So I kindly asked them to reactivate the old phone so I could go back to what worked.

Went from an android phone to a simpler phone. Phone number was transferred but all my minutes were not. Customer service people said I should have been informed that this was going to happen. They did NOT tell me I would lose my minutes. Further action with TracFone resulted in a that's to bad attitude. I have been a customer for over 10 years and this is the way they treat you. Very poor customer service.

Just bought a TracFone and cannot get it to work. Cannot reach a live person. Unable to obtain a phone #. Besides buying minutes, now, message insists on buying roaming minutes to use phone. Cost after cost. Would not purchase again. Have smartphone, wanted local # and phone.

I have a lot of trouble with my TracFone. The phone often will not hang up after a call is ended burning up minutes until you use it again and realize that it is still on the last call. This phone will drop calls quite often. The speaker is poor and I have trouble understanding conversations. The customer service is not good. There is no way to verify that you are being charged the correct minutes.

TracFone is the only cell phone I have ever used. Sure, I have had sessions with customer service that took awhile. I have always been a gentleman and realize that I'm dealing with someone whose first language is not US English. I have always had my problem solved - even new SIM cards sent. Never lost minutes even when transferring as many as 3000. My wife also uses TracFone and has not a complaint. I find that customer service has improved markedly since Mr. Carlos Slim purchased the company.

After reading I too had minutes disappear and no satisfaction from CS. Boycott, tell your friends, do not waste any more of your cash!

It's been 3 weeks since my mom's TracFone time lapsed, she had a 2-year re-up last time and got distracted. She has about 2400 minutes left on the phone. We thought this might be a time to upgrade from her Motorola C-139 to some other kind of phone with a panic button and a camera and speaking buttons. While researching that, I found out that that 2G/3G phone will face a severe loss of 2G coverage before the end of 2016. 2G will cover many areas nearby, but once that's gone, 3G will only cover about 5 miles from around my downtown until you get to another large town 15 or 50 miles away.

I signed up with Straight Talk from Walmart and bought a Moto E phone. The phone quit working in a little over a month. My fiance called Motorola, who said we needed to call TracFone. After being on hold a long time, and being cut off a couple of times, she was connected with the rudest customer service person we've ever dealt with. He had a strong foreign accent and was very hard to understand so of course she asked him to repeat himself several times. He then said, "If you don't pay attention and start listening, I'm going to hang up on you." She told him he was very rude and she'd like to speak with his supervisor. He told her he wasn't rude and he was in-charge.

I bought the TracFone for my daughter for her 10th birthday. The retailer set it up for her and the first 90 days were good. Phone worked well. Then her minutes were going to expire, so I bought a 120-minute card for $30.00 and went online to add airtime. I followed the instructions and her phone got a text from TracFone saying "Thank you for adding airtime." I threw out the card because I figured the phone was all set since we got that text, but a week later I went to call her and there was a message saying her phone was deactivated. I called customer service and they went through "their records" and said there was no record of me adding airtime and that I would have to buy another card for $30.00. I argued with them telling them about the text TracFone sent and they told me it was from another phone company (huh?).

For short conversations less than 10 minutes I noted that deductions from available minutes are greater than 15 minutes. Is there a initial charge of 5 minutes just to receive or make a call? I appreciate SAFELINK for providing a phone during my unemployment but it is frustrating as I use my phone for my job searches, to find that anyone contacting me for my online applications, may talk to me x minutes and my phone deducts x + 50% x. Is anyone else seeing such a large charge of minutes?

I called Straight Talk aka TracFone 2 weeks ago to transfer my daughter's phone number. The idiot transferred MY number and I'm still waiting on New SIM card... no customer service, heavy accents, and more excuses why they WON'T do anything than why they can. Hate their customer service dept!

I have been on TracFone for many years and lately (since they started having Android phones) it is a real HEADACHE to upgrade phones!! There is a real STRONG tendency for them to STEAL MINUTES that have been built up!! My TracFone is used for backup and GPS primarily and I had over 3000 min/texts built up and this last service period I did not get a reminder that the end date was coming up. And when I reactivated it a few days after the end I lost OVER 2000 min/texts and had to contact Tech Support to find out what was wrong. They "went through their records" and CLAIM that when I activated my current phone it only had 949 minutes approx, but the MY ACCOUNT app had reported within the last 45 days that I had OVER 3000 minutes on it!!!

It ask you to push the number one for English. But you don't get anyone that speaks English, it took over 45 minutes and 2 people. Just add minutes to my phone. I must have gave them my card number over 10 times.

Every few months I go through the same stupid thing. I slowly realize that texts sent really have not gone anywhere, and that texts sent to me have gone unreceived. Even with a full set of signal strength bars outgoing messages get caught in the "outbox" and multiple resending does nothing to change that. I dread the thought of even calling the worst on the planet Customer No-Service, mainly due to the incredibly poor English available, either online or God forbid, on the phone. I have sent them an email, which is normally useless, seriously wondering if this thing will flush down the toilet. Stay away from this company at all costs, or better yet, just take your money outside and burn it yourself to save the time and aggravation.

I bought my cellphone yesterday at Wal-Mart. My cell phone won't charge and went up to Wal-Mart asking if they sell battery for it. They told me no they don't. I spent $40.00 to get the cellphone and the minutes. Now I can't use the cellphone.

Since day 1 I found out that this particular phone does not work in my area. I am on a very tight budget but still need a phone. I contacted service department which is located outside the country, on Monday, July 6th, and they said they would send a replacement which works in my area, within a week. It never came. I called again and was promised a replacement by the end of the week via FedEx. It never came. I called again and was promised top priority and expect replacement phone by Friday, 7/24. It never showed up. On 8/3 I called again and was promised (don't hold your breath) by FedEx on Thursday 8/6. Guess what? The day has ended and still no phone. Promises don't mean the same to some as it does to others. Maybe this is a way of telling me that I don't really need a cell phone.

My wife noticed one day last week that over 300 minutes were gone when she turned it on. She always turns it off during the night and checks the minutes remaining when she turns it on. She has a basic phone (LG221). I contacted TracFone so-called customer service. After an hour and demanding to speak to a supervisor 10 times I was told that the minutes were used and unrestorable. I requested the call detail records to see who was called, for how long and when, and I was referred to a recording that basically told me to forget it.

3 weeks, 3 to 8 hours on phone just trying to have my home number to my cell phone number. Their reps do not know what the other rep is doing, keep transferring you to different dept. Honestly even when they call you leaving a message you cannot understand what they are saying. After all this they took my prepaid minutes and I or they cannot get them back to me. Just horrible service. I am still without a phone. Do not buy this phone from QVC or HSN.

Not much to say! Unhappy with how they WEREN'T handling problem I was having. To switch servers I had to get Tracfone "unlocked". Tracfone refused to unlock my phone thereby forcing me to buy another phone. You think when you buy a phone that it is yours? BUT in this case it isn't yours, it's Tracfone's!!!!!

I called customer service and made me wait an hour and a half to even talk to a manager.

I had an email clearly stating that I had a promo code that was still valid. They tried to tell me it was expired. I decided I didn't need their service considering they were false advertising and I looked on here and saw that it has happened to others as well. Today is 8/5/15, note that exp is 8/8/15.

1st phone went back, they sent a refurbed - one that was bad. In talking to the Asian call centers they kept screwing things up more and more until I lost my minutes and service days and then the phone number I had. For all this I got to wait online for over 4 hrs on Skype as all my phones are thru TracFone and were either broke or no longer activated do to them.

I have used Tracfone for about 3 years now. Their customer service, in the past, has been tolerable but never good, because their reps always have foreign accents, so I constantly have to repeat myself and ask them to repeat themselves. Today, I was on hold for an hour, before finally being answered by a customer service rep! And then, as usual, the person was a foreigner (presumably in India) with an accent that was difficult to understand, and who did not understand me very well.

I received a text on my phone to add a 120 min card and receive 60 min free. I did that even though I did not need the time. They would not give me the 60 min because they said I had a smart phone. It didn't say anything about that in the text I got. Customer service was very rude. I'm very tempted to change plan. I will not recommend TracFone to anyone!!! Very disappointed in their false advertising!!!

This is the 2nd time this has happened to me in Charleston SC. Text and calling stops working. No service or it reads Network is unavailable. This has been for 36 hours now.

Bought phone for the first time from TracFone. Now, when I try to email them, I am told my serial number and phone number (ID) are invalid. The beep phone will not hold a charge. The rep on the phone (heaven only knows what country she was in) told me not to charge the battery for too long. She also said it was hot because of all the services on it. If the battery doesn't hold a charge for even 7 hours, what good is it?

New Tracfone android constantly drops calls after 4 minutes of conversation. I called them and finally got a person and she said it was because my minutes were low. I bought air time X3 in 10 days and she said the computer registers that I was low on airtime. I really do not think I used that much because I track the length of my phone calls. In fact, even when I have over 100 minutes, it drops. I'm thinking I should drop Tracfone. Dropped calls are extremely inconvenient and embarrassing when you have to have a phone for your job. A matter of safety too.

I have medical issues and need this phone, I've called company several times about the dialpad screen disappearing when trying to dial a call. When I make a call and are prompted by computer to put in numbers the screen appears then just as quick disappears, the call continues but I cannot put in numbers because the dialpad disappears. I thought at first it was just when I went for voicemails, but it does it anytime I use the dialpad.

I have had the same TracFone for 4 years. Starting a month ago, TracFone began arbitrarily deactivating either my phone or the phone number. When I would go online, the service was unable to reactivate it. I have called six or seven times, waiting long periods of time while the technical support walked me through the exact same process, time after time, in order to figure out what happened and to reactivate the phone. The first several times they succeeded in reactivating the phone temporarily, but never did it show the phone activated on their system. Starting a week ago, the phone was deactivated yet again, and I have spent two long sessions on the phone with technical support and their managers trying to fix the problem. They are very polite and very apologetic, but at the end of the hour and a half (or more), they give me another number to call (a trouble ticket) and ask me to call back after 2-3 days.

I have been a loyal TracFone customer for over 10 years, I have (had) 5 lines with them. I have had problems with their customer service lately and today was the breaking point. The phone my mother-in-law uses was mysteriously deactivated about a month ago. Calls to TracFone eventually resolved the problem. It happened again today. I called expecting the same resolution but was told I needed to buy more minutes. There were still 900 minutes on the phone. I asked for a supervisor, one came on the line and then the line was dropped.

I've been using TracFone for 2 1/2 years. 4 of my family members use them. As my kids grow older, they all wanted an iPhone. So with a great deal going on at Verizon, we all switched over. The process of trying to combine all mins, text, data and service dates from all 4 phones into 1 for my youngest son to use was simply hell! Making a VERY LONG story short, let me summarize their screw ups. First, they can't find any record of minutes on my daughter's phone, except for service dates. So there, I lost over 3500 minutes. Then after getting a new number for my son on my phone, with everything looking good, having my min, text, data, and service dates all properly in place, I then want to move all the remaining mins, etc. from my husband's phone to my phone, the system wiped all mine completely out! That's more than 3 years of service dates!!!

I have a ZTE Valet from TracFone and I have been a customer for over a year. Enrolled in the monthly value plans. Time after time at least once every month or 2 I suddenly become aware I am no longer receiving calls and texts to my phone. This goes for incoming and outgoing. This time it has taken 3 calls back to tech support all involving the same thing. The previous call had me do and now will be going on the fourth call in to see if I can get this thing working properly. So annoyed that for no reason at all. This happens again and again just out of the blue and I always have my billing current and status good.

I am a senior citizen and working with TracFone was the worst business experience of my life. We were customers for years and I ordered a new smartphone. I was satisfied with it so I ordered another identical model. They tried unsuccessfully for seven days to activate it. Twenty or more attempts, numerous lost contacts (hang-ups?) and had to start over. They would not give a reference number to pick where you left off. They just kept trying the same thing over and over again, following the same script, with the same results. Their end would say the phone was activated but no calls could be made in or out. No matter what number was called it connected to the TracFone activation service.

Paid for minutes online at TracFone web site. Was billed and charge. Went to post at my bank. Called tracfone customer non service and was told no record of sale on file. Also they told me something is wrong with my computer and bank. I called three times same outcome. My bank said that I have to dispute the charge. Tracfone says never happen. I guess they will have a record of the disputed sale when my bank goes forward with this. Meanwhile no phone service while everyone figures out what happen. Bank says takes up to 90 days. I will not use tracfone ever again. The name should be crapfone!

TracFone customer service refuses to explain or fix problems (hours wasted). ENOUGH... complaints are HIGH. I say Class Action. We need to demand fair business practices from a company making millions off low-income people. Let me know?

I bought a new TracFone and have been working with customer unservice for 2 days to activate it. CSR are rude and hard to understand, when I ask what exactly is the problem they just recite a "script." Now I am told to wait another 24 hours. My old phone has been deactivated and new phone not activated yet. Wonder how long I will be without phone service? I'm tempted to leave TracFone and go elsewhere, they used to be reliable.

I have had tracfone for my son and nephew for about 7 months now. Every month there is a problem with billing, the auto payment for the family plan. I call to get it fixed and spend over an hour every time with a person I can hardly understand just to get them to figure out why they had a problem processing a payment in our account that had plenty of funds in it to cover the low fee. Every time they tell me that I am no longer on a family plan! Getting the issue resolved is always way more difficult than it should be as they ask me questions I know they can figure out on their own by just looking at my account.

I just got off the phone with Tracfone after 30 minutes. I recently purchased a new Tracfone and wanted to transfer my number and services to the new one. I have been a Tracfone customer for many years. Never had this problem before. On my first call to Tracfone several days ago (I was on for almost an hour), the rep told me the phone I purchased would not work in my area??? Anyway, they (Tracfone) would send me another with a SIM in it that would work. OK... I got the phone yesterday (a refurbished one) with the SIM card. I called today to get it activated, and this rep tells me nope it won't work in my area and they would investigate the problem... Well guess what, it still has no coverage even with the new SIM card. I'm DONE!! I will use the minutes and air time I have left, return both the other phones, and go to a different service!

I purchased a phone for my office and noticed minutes kept coming off that I did not use, so I shut the phone off. I just turned it back on and ALL my minutes are gone!!!

Company is not customer friendly. Lost phone during move and it was deactivated. Located phone and wanted to reactivate it as it has over 2,000 min left. Granted it was over 60 days since active but have medical hardship and need phone. Company rep did not offer any consideration to allow reactivation even though I offered to buy more airtime and get a new number. No refunds, nothing.

I've been a TracFone user for probably 10+ yrs now. At first it was a great company. Every transaction (adding mins, tech support, etc) went smoothly and the equipment (phones) worked great!! Lately though I've had nothing but problems. I replaced my mom's TracFone with a new one and I'm not kidding I was on the phone for a total of probably 4 hrs over a 7 day time period just getting her minutes transferred and the new phone activated.

Bought 2 defective TracFones and 2 cards which were unusable due to the phones being defective. TracFone customer service would not issue a refund.

I decided to get rid of my iPhone and simplify my life. I got an android touch screen phone through TracFone and bought air time. I should have known something was up when I noticed the only options for air time cards (to enable the phone) were 109.00 or 125.00. Seems a bit steep, but I did it anyways. And so began the saga. I received the phone, and followed the online prompts to activate the phone. I ported my number over from my other carrier. Or at least I tried. From the start it was nothing but problems - I couldn't call out, then couldn't receive calls. Then I could mysteriously only get texts from other android users (AKA - no one I know) yet all the iPhone users couldn't text me. I started getting spam multimedia texts almost instantly. I called "customer service" a total of 4 times to fix the problems, and was never able to connect to a person who knew how to fix it, despite talking with "supervisors".

You would think it would be a simple thing to transfer my old TracFone number and remaining minutes to a new TracFone. I purchased a phone from TracFone foolishly thinking it would make the process easier. When the new phone was purchased online the sales person said to be sure and let them know I wanted the old number and minutes transferred.

I bought a new android TracFone phone and was under the impression that I could transfer ALL of my unused minutes from my old TracFone phone to my new TracFone phone. They only transferred 60% of the unused minutes to my new phone. I call customer service and they told me that the 60% was the correct number. I emailed them and they ignored my emails. I called customer service again today and they put me on hold for 30 minutes and finally told me that I was a liar. I told them I would file a complaint and then hung up.

A couple of years ago I bought a new Tracfone (a second one). This time I bought an LG440G and either the phone is a piece of junk or as usual and more likely horrible Tracfone service. I have had some minor issues with the phone but most were resolved with an email or phone call. But the one constant issue since the day I bought it is the text messaging severe delays.

Lost my phone, bought a new phone, can't get it to register. Their website is one of the worst I have ever tried to deal with. It won't let you add minutes, it won't register your phone, it is absolutely impossible to deal with and there is no online customer service. If you need customer service you have to CALL them (which I can't do because my phone isn't working.) And if you use your phone they charge you for the minutes you use to call them.

I cannot believe this company is still in business! Customer service reps are outside the U.S. and it shows, painfully. They are so intent on following their script when I interrupted (had to interrupt because the CSR never took a breath) the CSR was completely thrown off her game and could not answer my question. He/She kept going back to the script always starting with "I'm here to help you". Problem is, they never did "help me". They CAN"T help anybody until they are trained! Help yourself, your company and your employees by teaching them English (I am calling from America), they should know their products (repeating the same advice that doesn't work over & over again tends to get frustrating to the caller). If they don't know the answer to a question they should say so instead of just making something up (this happened to me on 4 occasions).

Purchased a TracFone LG306G for wife for those times it sure would be nice to have a phone now. Went thru the online process to activate the phone, which seems a little bit arcane, but did not know what the phone number was. Created an online account, and saw that there was an area that needed an update. After the update, which was on my part to input a long string of numbers, I saw that it was asking me to go thru the motion again. OK, I was thinking perhaps this is a 2 step update.

I called to transfer a cell phone to a new TracFone the VA gave my husband recently. Should have gone online to do it without taking to their horrendous reps. I initially spoke to an agent in the Philippines, but we had to quit call due to connection problem. Delay was very long between sentences. I redialed and got Sarita from Belize. From the beginning her arrogance and unbelievable rudeness made my jaw drop. She said she could "read" people so apparently her psychic awareness showed I was not one that she cared for. She also said she wanted my personal password. When I balked at that, she said "never mind - I don't need it." After a few minutes of not going well at all and my BP rising rapidly, I said I could call another rep. I had a baaaad feeling. Guess I was getting psychic! I then got Ross ** from the Philippines. He was also very arrogant and I was beginning to think it was me. But since I hadn't said much, I knew it wasn't me.

Few years back did not have cell phone. Was told about prepaid. Thing was had to use 3 minutes of time for a 24 hour period to get started for the day. Found out that TracFone did not do that. Had a 1 minute minimum no matter how long was used. They had good plans which meant plenty of minutes and plenty of time. Bought my first phone which was a Motorola. Phone worked fine and minute plan was great. Got a lot of minutes at a good price. Decided a couple of years ago to get a upgrade phone by LG. Got to keep all minutes and benefits. Could call anyone from my living room. Got plenty of "bars" and good reception.

UPDATE: After posting my review I was contacted by Tracfone on line by their resolution team. I explained my problem again (no incoming text messages or incoming phone calls for three weeks). The first person (there seemed to be several people taking turns) had me empty my voice mail box and set up a new one. Then asked if there was anything else she could help me with.

If for any reason that I miss my phone call (like working all day and don't get to tend to personal phone), people who call me can only leave up to 19 messages. After the 19th message, Tracfone will respond to the 20th call that the voicemail is FULL and the person can't leave a message any more. I need for my phone to be able to accept MORE THAN 19 voicemail messages so I called Tracfone customer services and after going through 2 broken-English speaking agents and waited 27 minutes I finally was told by another service representative that that is not Tracfone's problem. Tracfone has nothing to do with it. It depends on the "tower" where I am. In other words, they more or less told me I just have to "deal with it" - I either keep having to write down voicemail messages, or drop Tracfone and find another service provider.

I had TracFone for primary Cell Service provider with several analog phones with limited issues for the last couple of years. Just within 3 months I changed and upgrade to an Android phone. Problems started with this phone from the first month. Several calls to TracFone's "SO CALLED" customer service number & every agent I spoke with they had broken English & were hard to understand. Months went by & I called every two weeks to get this NEW & improved phone to work within my City Limit (10 mile radius of outside of City would drop OUT). My old phones would work OUT OF STATE. NO resolve.

We just bought a TracFone for our son. The info sheet said the phone had GPS tracing capabilities. We could not figure out how to download an app on the phone so I called customer support. After waiting on hold 30 minutes, I got a woman who was completely useless. I asked her if the phone could download apps (other than the ones showing in the app section) and she asked me to wait while she looked up my phone. This took over 10 minutes and then she said, "yes, the phone has data!" No kidding.. that wasn't what I asked. I know the phone has data. It won't let me do a search for an app so I wanted to know if the phone allowed apps outside of the ones preloaded. She then hung up on me!

I transferred my telephone number from Verizon to TracFone. Upon the transfer I lost all the minutes that I was entitled to with the purchase of the Tracfone. I was told the transfer of minutes would take a few days. I had numerous conversations with TracFone's Customer Service Department. Each time they offered to sell me more minutes while I was waiting for the transferred minutes to be credited to me. Each telephone call was 20 to 50 minutes, with multiple transfers. It would start with the person who answered the phone saying, "waiting for computer update." This would go on for several minutes. Then I was transferred to a Supervisor, with the same statement as well as "I can't see that you are missing minutes."

I have called Tracfone at least 6 times to get this phone activated. It is still NOT working! The first time I called, I was on the phone for 1 hour getting the phone activated. After rep "fixed" errors, he told me that the phone was activated and it will take 24-48 hours for the phone to work and have the ability to place and receive calls. This rep said I have 10 minutes airtime to make calls to make sure the phone actually worked. The phone kept saying "0" airtime and "unregistered SIM." The phone did not work. I called after the 48-hour period and the rep said again to wait for 24-48 hours, turn off the phone overtime, try to make a call and if not working, turn off and do the same all over again and wait for 48 hours. The tracfone rep gave me a ticket number **. The phone STILL did not work. I called again and I was on the phone for one hour and 20 minutes.

I have been a TracFone customer for a number of years and have generally been satisfied with the company. I regularly buy a year card and make very few calls resulting in a current minutes balance of 4102.90 minutes. I was prompted by friends who purchased qvc TracFone android to step up my technology and I did finally order the qvc product. Qvc had ascertained that I was in an appropriate area to activate the device. Alas that proved not to be so and several hours with TracFone representatives urging me to power on, power off, *22 blah, blah, blah, battery in, battery out ultimately resulting in their telling me that the device simply would not function in my location.

I don't recommend TracFone service, it's a problematic hassle. Please read so that you are informed before you even consider a TracFone. I bought a TracFone basic cell phone because I don't need internet services on my phone, and Verizon charges entirely too much for basic cell phone service, even their prepaid. We had a Verizon basic prepaid cell phone, $15 month, worked great, didn't have the same problems as this TracFone. Son let it expire. Now Verizon only sells unlimited everything basic phones for $45/month, that's too expensive for basic cell phone services. TracFone only sells minute cards, and they mislead you and tell you that texts are 1/3 of minute charge. They charge more minutes if it's over 150 characters.

To simplify my wife's Tracfone with the number **, I decided to downgrade her iPhone to a regular Samsung Tracfone. Prompted that I will lose all my minutes, I decided to say no and decided to keep the iPhone. I lost all of the 1410 minutes of that phone so I called Tracfone Customer Service who placed it back to the iPhone. I then received a message that says, "Welcome back to Tracfone, etc, etc. You have 2410 minutes." I thought that was it and the problem is solved. To my surprise, the iPhone was marked inactive the next day and the phone ** was activated to the simple Samsung Tracfone with only 10 minutes left. I hurriedly called back Tracfone Customer Service to reverse this process, make my iPhone the active phone and eliminate the regular Samsung with minimal minutes once and for all.

Hello. I'm so disappointed in my first purchase of my TracFone that I purchased from HSN. Well after about two week of me enjoying my 1200 Min TracFone it stop working would not turn on black screen. I called HSN. We did some troubleshooting and referred me to manufacturer of TracFone since it's under warranty. They suggest I send it back and get a new phone. I agreed. So a few days later I was sent by mail a two day FedEx return package to place the phone, battery, charger all in bag. Called FedEx to schedule pick up 6/20/2015.

I bought a TracFone and 60 minutes on June 3. Shortly after purchase, I tried unsuccessfully to activate the phone and airtime online. After numerous attempts online, several calls to their service line, and dealing with an agent in chat, I was eventually able to get the phone activated. However, as of June 23, I still do not have the 60 minutes I paid to have on my phone and have been trying to get ever since. Various "customer service" agents have told me that they can't do anything about it because the airtime was sent to another serial number, that's that, and there's nothing that can be done about it by anybody anywhere. There was one notable exception to the Greek chorus of helplessness, but this agent was no more helpful.

Now I just have to see if my mins load every month To be sure they got everything back to the way it was suppose to be! I just wish it would have been fixed the prior day with those 6 calls and listened to. Instead she had to fix another's problems. The young lady and her supervisor are also reimbursing my mins - well most of them. It was a lot of time taken away. My other complaint is why on earth does it take 3 almost 4 hours to activate a phone?

Could not get TracFone to transfer minutes from old TracFone to a new TracFone. Was told I needed a new sim card. Said it would be mailed in 3 to 5 days - gave me a ticket #. After 1 week I called back to check status of ticket # - was undeliverable bad address. Ok gave same info 2nd week to representative. Told again sim be mailed in 3 to 5 days - got new tic #. After week called back to check status - same answer undeliverable address. I have lived here 22 year, get us mail, FedEx, UPS even IRS correspondence. TRACFONE is the worst customer service dept you will ever deal with. I will never use a TRACFONE again or advice anyone to use TRACFONE.

I bought a new phone through TracFone's BYOP program. Initially the balance from the old phone transferred to the new phone. Then overnight 500 minutes, 2000 texts, and 1 gb of data disappeared. Called TracFone and was told to call back the next day. Called back and was told to call the next day. Called back and was told to call back in 72 hours. They say they have no record of any of my balances and will have to confirm my claim when the system refreshes. 5 hours on the phone and no satisfaction.

I've written TracFone in the past about calls going straight to voicemail, I tell them it needs updating only to be told that everything is up to date. Well, it started again only this time it probably cost me a job that I really needed. I discovered yesterday that a place I applied to called Wednesday morning. The call went straight to voicemail and I never got a display msg., saying I even had a voice mail msg. My husband called yesterday and it went straight to voicemail and it did beep to let me know. I have to go through all vm msg., and found out they called Wednesday. I called first thing this morning and they already hired somebody else. I'm confident I would have gotten that job if I only knew they'd called.

I am still awaiting a sim card. I changed my phone and they told me they would have to change my sim card. Never asked me the size and I never thought to tell them - or ask the question - what size sim do I now need? They sent the card and then last week June 11 they said they would send me a new one. On Monday this week they told me they couldn't find the order from the 11th and they would have to send me a new card. On Tuesday they emailed me with a tracking # for UPS.. After my trying UPS - USPS - I realized they sent it via FEDEX.... Still don't have it but I am sure I will - one day. This company has one of the worst batting averages in terms of the people who work in these positions. They do have a few good people who try very hard are and relatively competent. For the most part, I haven't seen much of that.

Clicking on the "special offer" pop-up on TracFone's page filled in the code for the offer, a 450-minute card with 50 extra minutes. For nearly 24 hours I have been trying to purchase this, with "An Error Occurred" coming up instead of the payment page. I was told to phone their center but the variety of choices still did not lead me to a real person, only more options. I sent three messages via the website without response. Until now, I have been very happy with my phone (over a year) but this is really irritating. The website should have an instant response icon when it's not working properly.

Our power went out at our home. I got in my purse, pulled out my TracFone to call our power company. The recording said the call could not be completed because the phone had been deactivated. The next day I called customer service and after 1 1/2 hours & being transferred to a floor manager they advised that I had transferred all my min. & days to another phone 6 weeks earlier. I had not. He insisted that I had and he could do nothing about it, I should have reported the fraud earlier!! How can I report a fraud if I was not aware that fraud had occurred. There is no need to get another TracFone if my min. & days can be taken away without my authorization. TRACFONE is a total scam of a company!!

We have tried for the last two weeks to get our phone number in service. Each time we are on the phone with any "representative," it has been a minimum of one hour on hold, then when we actually get someone, they can't do anything and refer us to someone else - who says they "can't" do anything and then if this fails, they just disconnect us and we have to start all over again. This has been done each and every time we purchase minutes. I believe TracFone is a scam. It seems the only thing left for us to do is turn this company in as a scam and advise everyone NOT to go this way. We do not have an order number, we have only tried to activate our minutes.

On 5/14/15 my Tracfone service had expired. I have an on-line account so I reactivated the phone with a 30 day/30 minutes auto re-fill plan. $10.87 was charged to my debit card and deducted from my bank account. I followed the on-line instructions and got a confirmation the phone was "successfully programmed." On 5/25/15 I tried to make a call. I got a voice message: "phone has been deactivated".

Figured I would get an upgrade of my 6-yr stint with Straight Talk, buy a new phone, one w/ data so I can get rid of high price internet. So it started December 20, 2014 when I bought a new phone and turned it on. I had about 12 days until my Straight Talk card was over so I turned the new phone on and was playing with it until I could get my old # that I've had for almost 8 yrs... That was the first thing they said they couldn't do was give my number to my new phone. Well, it took almost a week to put my # off a TRACFONE to another TRACFONE. Well, January 1 came along and I went to call my family and I didn't have a phone. My card was good to January 27. Well, I had to go purchase a new card if I wanted service. I made Walmart in New Phila call them, they spent 5 hours talking to them, getting hung up on, calling them back.

Dropped my Tracfone LG800G and smashed the display. This also locked the phone so no call beyond 911 could be made. Already decided to move to a Clark Howard recommended provided, but wanted to use up my 2000 minutes, so I bought a Tracfone Samsung S150G for $5 and went through the transfer process. I've been a customer for over 10 years and have upgraded phones periodically with no issues. Not this time. Spent three days with "No Service -0.00 minutes" after seeing 2000+ minutes and a year of service transfer. Checked on line - could still see my year of service, but couldn't locate any record of minutes. Meanwhile, got two junk texts, but couldn't make or receive calls.

I purchased a TracFone from HSN with 1200 mins. text and data 1yr service and triple for life. Transferred from old phone to new phone, redeemed mins, text, and data that came with purchase of phone. I received a text thanking me for adding service and letting me know how many mins, text, and data I had, that was in Oct. by Dec. I had 0 on everything. I have not been able to get any satisfaction and I have been trying since Dec. Last week I was told that they cannot give me back anything and the reason I lost everything was because I did not use the phone for 72hrs, so everything was lost. Looking at the TracFone forum it appears that this happens a lot. By the way I make less than 5 calls a month and have never texts a day in my life. I would advise everyone with a TracFone to keep an eye on their account.

I purchased a TracFone for $99.00 on HSC. The purchase was supposed to come with 1-year service. When I set up the phone I had some minutes on a prior phone that transferred to the new phone. When the transfer was made everything expired in 30 days. No 1 year from the purchase date of the new phone. Am returning the phone to HSC and will make other arrangements.

I purchase the tracfone LG from HSN.COM because it gave me a full year to use the time - it came with 1500 talk minutes, 1000 text messages and GB for online use (I don't really understand that - I'm old - so I just need a phone that texts, talks and lets me get coupons) :) Anyway - now Tracfone has abruptly and without notice removed their TEXT ONLY Cards - which sold for 1000 texts for $10. IF I want to be able to text anyone or receive a text, I have to buy their talk time cards. That means a minimum of $9.99 and for that 9.99 I only get like 50 text messages (I could be wrong on that number of texts BUT I'm not too far off). I don't need the 30 minutes of time the 9.99 buys - I have 1600 minutes and it came with 1500! I have a home phone I normally use but since I am old it's nice having the phone for emergencies. I wanted the phone mostly to TEXT!

I purchased a TracFone for my daughter and in less than two weeks after purchasing 1200 minutes it quit working. I contacted customer service and after an hour on the phone with an agent, I was told they would open a ticket and it should be resolved in 24 hrs. 24 hrs later it still didn't work and I contacted them again. I was then told (after 20 more mins on the phone) that it will take another 24 hours and to call back if the phone didn't work in 24 hrs. Well, I call back 24 hrs later and go through the same hour long "diagnosis" to no avail. The rep wanted to transfer me to a "network specialist" but alas after over an hour on the phone, the "network agents" had closed for the day and I needed to call back again. To say I was upset was an understatement!!! I had waited more than 3 days and spent hours of my life to only be told to call back.

I had paid for automatic airtime but the minutes were never added. I called customer service and was on hold for 25 minutes. All this time, I was using up airtime minutes and my problem never did get resolved. As far as I am concerned, TracFone is a scam. I have contacted my lawyer on this matter as well as my bank.

They shut my phone off on March 28 for absolutely NO reason at all. All my phone numbers were erased, all my minutes were gone and when I called the corporate office in Miami you get a bunch of excuses, hang-ups and recordings. If you write a letter to the President FJ Pollak, it doesn't go to him. It goes to certain individuals that work in the so-called "PRESIDENT OFFICE." The entire company is a sad JOKE. Since May 5th I'm still waiting for them to call and tell me WHY my phone was shut off. They say, "We have done what we could for you" and then INSIST on hanging up. RUDE. They are horrid.

I recently purchased a new TracFone, on the TracFone website, with the intent of transferring my existing cell phone number, and my unused 497 minutes, from my old TracFone to my new TracFone. The new TracFone arrived with a red instruction card, with the new phone's serial number and instructions on how to activate it. I went on the TracFone website to activate my new phone. I followed all the instructions but could not activate my new phone. I called TracFone customer service and over a period of several days, and many phone calls, I found out that the serial number given on the red card was incorrect, that my old phone number is no longer available to me, that my 497 unused minutes is now lost, that my old phone was disconnected and could not be restored, and I was suspected of some kind of fraud.

I called TracFone for Technical Support concerning not being able to send a photo. During the process of being transferred around, I spoke to some people who said things that were false as if they were not knowledgeable about certain things (I was told for instance that I didn't have any data minutes when I actually did, for instance). Two Support people were not able to contact another Support Department they needed to, and I was disconnected once, (they actually called back maybe around five minutes later) and I was escalated to upper level personnel and after around 1 hour and 45 minutes, the issue still was not resolved! I was told that I would have to call back again and speak to the same Department which they will have to contact another Department to resolve the issue.

When I attempted to buy some more minutes the website timed out TWICE. As a result my bank account was charged TWICE for $21.93. After getting a runaround by customer service, I tried contacted my bank who can't do anything about it for 3 - 5 days.

I have a phone that sits in the office on a wifi network. The time contract was running out so I purchased a 3 month $20 card and added it. The time was (and still is) extended 3 months - however within 5 days they have wiped the airtime AND data to zero. I call customer service and they claim they do not even have a record of any pin cards being added. They claim they do not know why my contract has been extended 3 months. The phone has made ZERO phone calls and has been on a wifi network all week... yet the data and air time are gone. They refuse to replace it unless I have proof I purchased airtime – i.e. the pin... so they expected me to keep a piece of card "just in case." What records ARE they keeping? They have no record of ANY transaction on the phone. So why do I have 83 days left on the contract??? They can't explain that!

I like tracfone but it's a bit expensive and they don't have the latest/best phones but they currently have a few options of android smartphones but most cellphone are non smart/flip phones but anyway their services are still fair. You get just the fair amount of data, minutes, and text. I am satisfied but could be better. However there are some programs such as assurance wireless and safe link wireless that offers just the same amount of talk, text, and data for free and a free phone (it only applies to qualifying customers) but still you get good reception with tracfone, good call quality.

I recently lost my phone (Tracfone), bought a new one, and tried to transfer my phone number and account to the new phone at Tracfone.com. I discovered that I needed the serial # of the lost phone, which I could not produce because: (1) for some reason, my lost phone was not registered with Tracfone (unfortunately, I can't blame Tracfone for that), and (2) the phone is LOST!

For legal reasons, I need call records from my tracfone. You cannot just access your account and print them online. There is a process of faxing/mailing a series of forms and verifications. Upon jumping through the hoops, I received a call from tracfone (as promised) verifying the request had been received and with the assurance that the records would be mailed in 30 days, or perhaps sooner. Two months later now, and that was the last satisfying contact I have had with this company. Forget using the email contact on their website. All you will get from that is a form letter with a case number and instructions to call customer service. If you think you have been frustrated and enraged by other companies' CS, this one blows them all away. As you will see from reading any number of reviews anywhere about tracfone CS, SOP is speak to a foreigner, who you might be lucky enough to understand or hear.

Again TracFone has limited those who live in rural areas. I can't use a TracFone smartphone because they don't buy service from the correct people companies. I must use my old non-smartphone still.

Why would tracfone offer free bonus minutes when you must call in to get the minutes? So when you call in, they are eating up the minutes on your phone by putting you on hold and listening to some crap. This is a consumer rip-off -- there should be a class action suit for this behavior. I'M done with them!!!

My TracFone stopped receiving calls. Additionally, messages would not get delivered until some times 12 hours later. Worked fine until TracFone did a software update. Attempted to contact customer service - what a joke. Hard to understand, obviously English as a second language. They called the phone 5 times, it got thru once. Rang one other time but disconnected when attempted to answer it. Three times they couldn't get through at all. But they consider the situation resolved. I set another TracFone next to the bad one and it will show 3 bars with the bad phone showing maybe one.

I ordered a TracFone and also transferred my original number to that TracFone that I had for 5 years. When the phone came, it was the wrong one so I sent it back and ordered a different one. Apparently, when I sent the first phone back they gave away my number to someone else. Customer service was horrible. I wanted to send back this phone and go back to Verizon and they refused to take this phone back and I had only had it for a few weeks.

The service in our area is so-so at best but I rarely use my cellphone so as far as cheap phones without contracts go TracFone is great. When in the city I get plenty of bars and while at home a few miles outside of town I can usually scrape by with 1 bar. However their customer support is **. They will get the job done, but don't expect them to be polite or fluent in English. The other day I made the mistake of ordering a phone + a airtime card through their online store. The package arrived quickly and the phone was well packaged... however there was no airtime card to be found.

I tried to buy the 1000 text for $10.00 on the internet - TracFone site. I found that they still had my debit card number from three years ago. This account does not exist any longer. Upon trying to edit my account and/or add a new card, it would not allow me to do so. I then called TracFone. They changed my info and placed my order for the 1000 texts. They then tell me that my debit card was declined. I told them it was impossible and they said they could not help me.

Tried to transfer from one TracFone to new identical TracFone. What a joke. Customer service (**) very rude and completely unhelpful. Told me I have 0 minutes to transfer. What happened to all my minutes?...Gone! Throw away the TracFone and try to find a legitimate company.

Had phone for 2 months. Bought more minutes. TracFone failed to update and turned my phone off. Had to contact tech support, and after 30 minutes with confused rookie, connected to supervisor, got phone reactivated. They gave me 30 minutes free airtime for my trouble (didn't last long). Then they changed my number so the minutes wouldn't update again. Tried to reach tech support again. No luck. Went to website and after tinkering a while, found a screen to change phone number. Tried to change number back to original number. Somehow it worked. Airtime finally updated. A week later I get a text that 30 minutes was deducted from my air time. They took back the 30 free minutes.

Why I am no longer a TracFone customer as of today. I've had the same TracFone number for years. In the last day or so the phone would not allow me to call out or receive calls. The message is "your phone has been deactivated." I called TracFone and received a response from the TracFone representative that leaves me no way to continue to use the phone. She told me that my account says that I filed a contest of bank fee with my bank. Note I have no bank relationship with the phone. I purchase phone cards at the Ralph's Supermarket and replenish the phone minutes from the phone card. No matter the TracFone representative just kept repeating that I needed to talk to my bank. What bank? She would tell me that either. My phone will remain deactivated until I talk to some unknown bank about some unknown filing I supposedly made.

Worst ever customer service backed by a horrible and unethical company. Where shall we start? With the 60 minutes I waited on the phone trying to get refunded for a fraudulent charge for 60 minutes of air time, to getting the utter run-around and being transferred all around the world, to the voice mail that just stops working and locks me out. Seriously, an asteroid from the sky just need to blow this company's entire operations into dust some night.

I lost my TracFone. It is GONE. So I bought another. The next part was my fault: Instead of "transferring" it, I "activated" it. So, it had a different number. I talked to TracFone via live chat and they said they would send me a new SIM card with my old number on it within 3 to 5 days. A week or two went by, and finally I got an envelope from TracFone. Note that this was sent to my actual home mailing address by U.S. Mail. But inside, instead of a card, was an advertisement urging me to buy more services.

Tried to switch to new phone after receiving sim card, lost all my minutes and days. I had 1060 minutes and did not expire until 3-26-16. Did not have a phone for 5 days and was told it would be another 3 to 5 days to receive a second sim card. All this happened because you cannot switch from a regular Tracfone to a Android. I was never informed of this until I tried to enter serial numbers online and then contacted customer service. Do not buy Tracfone. Customer service cannot answer questions and are very rude, cannot speak English. Was on the phone for an hour.

I thought I would upgrade to a smartphone. They sent me a broken one and told me they could not port my number back over to my old TracFone. I went over a week without a cell phone. My replacement cell phone arrived and I called to have them port the old number from the original smart phone to the replacement. They told me it would take 15 minutes to 2 days to port.. After 2 days and no service I called back. They said that my phone number had been ported back to my original non-smart phone during the last contact with their representative. The new representative moved my number back from my original non-smart phone to my new smart phone and it activated immediately. I have Wifi and 3 bars on my phone, but have not been able to go online... while KB's have been being deducted.

Called and talked to some guy. You could hardly hear because it sounded like they were having a party in the background. We could not get our card to go on the phone. They said it went to another number. But they could not do anything about it. And would not switch it to the right phone. Said I would have to buy another card. This is stupid, they said the number it went on wasn't a valid phone. So I guess I gave TracFone $20.00. If it was up to me I would use all my minutes and get another one from another company. I am now on hold waiting for someone, it says it can be 30 minutes. But if you let them call you back it will only be 30 minutes. Don't get that. NEVER again will I get a TracFone. If something happens to this phone it is gone. If anyone is smart they will not buy TracFone.

I called Customer Service 1-800-867-7183 to report I could not make outgoing calls 4/28/2015. I could barely hear or understand the Technical Support guy. I asked him to speak up clearly, and he became angry and rude and disconnected the call. Since then my phone will not turn on. I called Customer Service several times again, a recording reports there is a "Transaction Ticket" on my service and then disconnects me. I further attempted to contact them via email and chat without success.

Last night 5-2-15 I called Tracfone and requested more time and minutes as I have done in the past as mine was to expire on 5-3-15. After spending a long long time on the phone with someone I could not understand I was told my transaction was complete and the charge was 21.09. This was immediately taken out of my checking account and I do not have any additional time on my phone!! Today this guy said I bought a card!!! What the hell is a card for $21.09 when I want additional days on my phone as I have got in the past.

I purchased the lowest plan available in order to activate this phone. When I purchased the minutes, the rep told me that my card did not go through. He processed three times. When I received my credit card bill, I was charged for both purchases. I tried to dispute with my bank and they claim that since I received the minutes, they couldn't credit the second purchase. I called TracFone and they would not refund either.

I have tried four times to activate a new TracFone since. Each time I spoke with an incompetent who read from a script somewhere in Guyana or the Philippines. If you want ulcers, hypertension and cardiac arrest, go buy a TracFone and deal with their robots.