Tracfone Reviews

Tracfone is a good company. Their plan pricings aren't always the best but I have yet to drop signal. Their phones are a tad outdated as well. That's all I have to say about Tracfone.

I couldn't rate customer service correctly because I haven't needed to use it- trouble free. I had ** touted, as a good deal for seniors but I'm playing less than half as much for a TracFone yearly plan and have plenty of service for my limited need to use a cell phone. Got a really good deal on the phone, too.

I've been with Tracfone for over 10 years...I tried to port my wife's Cricket number to tracfone with a tracfone sim kit. After over 2 hours on the phone I was assured all was well, her phone would be working in 3 hours and that I would get a call back that night to make sure it worked. It did not work, I did not get a call back and the real killer here...They disconnected my phone FOR NO REASON. I prepaid for an ENTIRE YEAR in Jan 2020. I was not able to call tracfone from my disconnected phone. I had to find a landline, waste another hour AND THEY COULD NOT TELL ME WHY THEY DISCONNECTED MY PHONE!

"Customer Service" is HORRIBLE. "Customer Service" treated my husband like Dirt after Hubby just got his New Tracfone. He was so happy to get it, but did not yet know how to use it. "Customer Service" got an attitude. So some ** in "customer service" NEEDS TO BE FIRED IMMEDIATELY!!!

Tracfone used to be a good budget cellular provider, offering prepaid wireless. I used them for over 10 years, and over the lifetime of multiple phones. However, their customer service (or lack thereof) is an abomination. Over the course of these 10 years, I have had them randomly deactivate SIMs and reassign them to other phones, forcing me to have to spend an inordinate amount of time on the phone with their call centers in India for resolution. On one of these occasions, I spent *9 hours* on the phone with them going back and forth to get them to reactivate the service that I paid for. I stuck with them because they were cheap, and these issues were few and far between.

Customer service is non-existent. If you have any problems there customer service is in the Philippines. You can't understand a word they say as there accent is so hard to understand they sound just like a truck with a bad wheel bearing. They are rude beyond belief and if I hear "I sorry" one more time I am gonna puke! Stay with local carriers even if it costs a few more bucks. Stay away!!!!

As a single mom, I've used this service for a few years for my home phone so my kids have a way to contact me. When it was time to reload my phone, it wouldnt accept it. I finally got a hold of a human (which is challenging) to explain my issue. She had me insert codes and turn it off and on a million times...but nothing worked. It said "my service was inactive." With a sick kid at home, I NEEDED it to work. I was on the phone with them for over an hour for them to ultimately tell me there was something wrong with their system and once it reset, the phone would start working on its own. Keep trying to make calls and/or send messages. (which costs minutes every time)

This last weekend, I had my remaining, 1,200 minutes, 13,500 text and 12.59 data, transferred to a new phone. Then today, there was no airtime. Texts or data on the new phone, it had all disappeared. I called Tracfone, but talked to a robot and was not allowed to talk to a human. Nothing was done about the loss of my minutes, texts or data. Tried to contact customer service, but the same thing, a robot. Had to go out and purchase a new airtime card to get my phone to work again. This company has the worst customer service, I have ever seen. I only hope someone from Tracfone reads this and contacts me about my problem.

Yesterday, while working to change my provider from Tracfone to StraightTalk, my phone suddenly lost its remaining airtime. I'd purchased a 1-year plan which should not have expired before this coming summer. Seven (7) calls to Tracfone all ended up with no help and two (2) disconnects. They are not able or qualified to provide any technical assistance, other than to transfer you to a another department that may or may not end up cutting off the connection. Extremely disappointing trying to deal with them. I would not recommend them if you should ever need their help! Would have given them "0" stars if I could.

Try to make a call, doesn't work. Try to use call blockers to block robo spammers, they flood yer voice mail. Repeat restarting, always drops calls. So not only am I badmouthing TracFone in this review, but all cell phone carriers in general. Complaining to the FTC on the roboscammers, scammers still go through! I swear, if our Government won't do anything about this problem, I'm afraid I will have to gather up a bunch of people who are having the same issues and start a tech ban. Banning cell phones in general, mandating call boxes, (No dime necessary) And have house phones a must. Robocallers, beware! Change is coming, and YOU ain't gonna like it!

They do not support wifi calling, so if signal is a concern, don't use them. If you need customer service, you will be routed offshore, so it can be cumbersome trying to understand them, though they try their best to be helpful. Can prepay 3 months in advance for an even better value.

I am not a person like you see walking down the road staring at my cell phone. I use a cell phone very little so I don't need one of those $1000 cell phones. I have been using Tracfone for 12 years now and it is just what I need. They have never failed me and I plan on using for a long time.

Initial cost of phone was reasonable and cost, for minutes and data are low, if you are not a big user. They have a plan for most everyone, with different payment options. Drawback is phone calls go outside of the USA.

The service and phone are wonderful as long as they’re working, but, when you must contact customer service, good luck! Discourteous, incompetent personnel who keep you on hold indefinitely, who have resolved nothing when the call is complete. Tracfone sent three different SIM cards on three consecutive occasions. None of which were for my phone model. Resolution on the website is even worse. Tracfone is a roll of the dice!

Tracfone is a very reasonably priced option for someone who does not use a phone very much. I have mine for emergencies and when I'm out on my motorcycle or traveling out of town. I buy the basic service plan which only cost me twenty dollars for 90 days of service.

I have had a Tracfone since they came out. Being retired, I don't need to use it that often but I always carry it when I leave the house. I have email capabilities on the phone, too, although I haven't needed to use it. I use voice, text messaging and the camera. The company doubles the time I purchase on a tracphone card which makes the phone even more affordable. For someone who doesn't need to carry a cell phone every day, this is a useful, practical, and affordable alternative to a smartphone.

Before going to a permanent contract cell provider, I used a pre-paid TracFone for several years. I never had any problems, i.e., the cost was reasonable compared to other pre-paid plans, the phone’s reception was good, and I very rarely had a “dropped call” or experienced areas with no cellular coverage. I would recommend a pre-paid phone, especially for low-income individuals, and seniors who don’t use a cell phone as their basic means of communication.

I have had the Tracfone plan for over 8 years with four different phones. My latest phone is an LG and it works great for me. I have had no problems with the service and the phone. My previous phone was a Samsung 5 and the other two were Tracfone flip and a Tracfone plain. The plan I use is the 90 days with 90 minutes talk, text and data. The talk, text and data keeps forwarding if you don't use them all and you keep buying a card for 90 days to renew the service. If you need more talk, text or data they have card which you can add to the plan. If your usage is limited this is a great plan. However, even if you exceed the cost to add data, text or talk is very inexpensive.

While Tracfone is a fairly good company they charge a lot for data. Then when you use that data it appears to disappear at a faster rate than the big companies. The upside is that there is no contract and regular rates for talk and text are good.

The Tracfone (flip phone) fit my exact needs at work. I needed a phone I could slip into my pants pocket while I installed equipment in racks, cabling under raised floor, etc. The phone was simply a way my peers / folks could reach me. I have a computer on my desk and don't need all the apps that come with a smart phone. And to add, most all smart phones, i.e. iPhones, Androids, etc are too bulky for the work I do. I usually have to set the phone down somewhere during some installations and retrieve it later. If I can remember where I left it.

When we crossed the border into Washington State in January, we purchased a plan before continuing on our trip to Las Vegas. When we tried our phone upon arrival, the phone said "No service". I called TracFone and was told the plan had been cancelled. It seems they gave the phone number to two different people, and Person #1 cancelled the plan. That left us with nothing! I explained to them that we had not even used the plan we purchased. They would not accept that. So, I asked them to cancel our plan. They asked security questions, and we answered them.

TracFone has budget friendly plans with unlimited carryovers. In addition, minutes never expire and you are not locked into a contract. They have the latest phones and make upgrading to a new phone a really simple procedure. I have traveled across the country, and have always enjoyed good connections. I have owned a TracFone for about 4 years and I find this prepaid plan works perfect for casual phone users as well as moderate phone users. In addition to good plans, they also have good customer service.

I seldom used the phone, but you prepaid for a specific number of minutes for the month, and then they would expire and not carry over. If you didn’t renew each month, then your service would terminate and you would have to reactivate the phone (and lose any minutes or bonus minutes that you had built up).

I appreciate Tracfone's customer care via chat. They respond very quickly and efficiently. I also appreciate the lower expense in phones but also that you can use data to access any of your online accounts.

Overall, the company does a good job. However, many of their employees have no idea of what they are doing. Also, You have to pay monthly rather than monthly or yearly. The most annoying thing is that you receives notices, beginning about 1 week before the payment is due, despite having the payment paid automatically monthly.

This service is extremely convenient and the price fits easily in my annual budget -- pay one time for the year! If there is every a need to add more time, it is easy and convenient to do. Plans for 365 days includes text, voice and data. Your data is preserved when you have wifi connection. This service is ideal for someone who just needs a telephone without a lot of extra things. It is ideal to interact with businesses that require cell phone number, etc. It is very convenient and highly recommended. You can easily stay within your budget with this phone. I purchase service for 365 days each time and have some roll over.

DO NOT deal with this company. We had been customers of theirs for a few years & attempted to purchase a new phone in Dec. (2019) for our daughter. We PAID for a NEW phone & they sent us a refurbished phone. We called & explained the situation & they sent us another phone & that phone was also a refurbished phone. Realizing we weren't getting anywhere, we requested instructions on how to send the phones back to them & get our money back. We sent the phones back, per their instructions, at the beginning of Jan. & have been fighting for our money back, which we still have not received.

My mother has had a TracFone, that you add annual minutes and service to. Her contract was set to expire on February 13th. She purchased the $99 plan and minutes (she has over 5000 minutes on the plan still available). We called and they loaded everything on the phone and told us she is set. On February 13th the phone stopped working. Says NO SERVICE. We spent over an hour and half on customer service for them to say she needs a new SIM card and then she will be able to load the new SIM card in and she should be good’.

I have owned a Trac Fone for over 6 years now. It's reasonably priced. Their customer service is cordial and they won't try to sell you any more than you need. You get free phone calls if someone you know also has a Trac Fone. You just upload the free "duo", go to your contacts and you can use the video call or just the phone call. Love it!

I purchased Tracfones for my grandchildren. The plan I had gave them 1500 minutes and 1500 text for one year. The text and phone time seemed ok but the 1 gb of data was gone right out of the gate. They need to come out with phones for teens specifically.

I needed a phone for car travel only and a few times while away from home. No need for streaming, internet, etc. For about $7.00 a month hard to beat! Purchase prepaid minutes and they carry over. I have more minutes than I will ever use. Perfect for emergencies.

I have used Tracfone for an old flip cell phone and keep in my pocket when outside. I like having that security in case I fall outside. I was I didn't have to pay over $100 each year just for this security.

We bought a Tracfone to have for an emergency. It does not have all the bells and whistles as our smartphones but we were not looking for that. When communicating with someone on the other end, the voice is clear on both ends. We are definitely satisfied for what we have in this phone.

I love my TRACFONE. I spend less than $100 a year on it. My minutes carry over, they are doubled, and on occasion I get a promo code that gives me more minutes. Being on a fixed income the TRACFONE works just fine for me (make calls, receive calls, voicemail, text, take photos, videos, internet, alarm clock, calendar, speed dial, etc.,) just to name a few. I sometimes cringe when I hear what some are paying for phone plan, but I guess it all depends on what you want to do with your phone.

Tracfone is wonderful if you want to make certain that you get everything you pay for! Automatic rollover of minutes and data makes it easy to budget, especially if you have a seasonal business so that you have some months where you use very little but some months that you use a great deal.

The service was hit and miss most of the time. And having to go to the store to purchase the cards was a huge pain. But when I had one that was all I could afford so they definitely serve their purpose and have their niche in society.

All of TracFone customer service, it seems, comes from overseas. Because of the language barrier, sometimes communication between the customer and the TracFone representative break down. I Initially tried to transfer the phone number from a regular phone to a smartphone. It ended with neither phone working. Both are deactivated. I tried to reactivate the smartphone using a new number, even paid $31.82 for service time and got nothing. Even the funds were subtracted from my account. I have been with TracFone for 24 years but I am seriously considering finding a new carrier.

Customer Service can be a challenge. There is a language problems and hold times can be Iong. I am mostly dissatisfied with the phone. I restrict my phone purchases to Tracfone phones to lessen difficulties. The phone works well in my area (Verizon). I do not use my phone that much.

I'm very satisfied with Tracfone with the exception of the mobile data cost. I suppose it could be what other companies charge, but I sure can go through data fast when trying to pace myself! I like the coverage and the phones I can purchase. I use the prepaid service.

If you don’t need a large amount of data, plans can be as low as $22/month taxes included if you choose autopay. I have good coverage and was able to purchase a newer model iPhone. I have unlimited talk and text with my plan so don’t have to worry about running out of minutes for the month. The only thing I wish they had was a separate plan to purchase more data.

I have been using TRACFONE for many years. Usually buy a year card which gives me more minutes than I will ever use. Unused minutes do not expire, but roll over to the following year, Great bargain, and I can even use it for overseas calls, since I have family in Europe, this is really a great company to deal with.

I have used Tracfone service for the past eight years on both an Android and iPhone and have never encountered any problem with service. Their many service plans make easy to find one to meet needs and budgets. Would definitely recommend.

Flip phone customer from 2004 to 2019. Upgraded to a WiFi subscription TCL LX phone in 2019 and & am satisfied with service choices & low prices. My only complaint is needing to watch YouTube videos to learn how to use phone features.

I buy a one year card that includes 400 minutes for about $100. It sits in my car turned off most of the time but the minutes roll over. That is less than $10 per month which is a great deal if you do not use lots of minutes.

The price per minute was far above what is available. After the 1st month of use and the expense, I put it in a drawer and forgot about it for about a yr until a friend was in need and I think they did exactly the same thing.

Like many people, I received a letter from Tracfone the end of 2019 telling me my LG phone was not compliant with the new 5G service and I would have to buy a new phone. I went on their website and bought another LG phone. They make a big deal telling you that it is very simple to transfer all your info from your old phone to your new phone. NOT TRUE!! The directions said to install the Transfer Wizard App on both phones and follow the steps. That app would install on my new phone but not on my old phone. So I tried different app - LG Switch. That app would install on my old phone but not the new phone.

I discovered Tracfone about two years ago at the recommendation of my partner. They have pre-paid plans that last for 365 days and when you renew your subscription they will transfer any data/minutes/texts you have remaining on your balance. I bought a phone on HSN (Home Shopping Network) that came with the Tracfone package of 1500 minutes, 1500 texts and 1.5 G data for $79.95 plus free shipping. I was able to easily transfer my telephone number via their customer service, actually I did it all on the application on the phone and did not have to call them to help me. The call quality is exceptional and I have only had one call dropped and that was because I was going through a tunnel on the highway. I highly recommend Tracfone!

I bought a phone and no matter how many times I went back to the store, I could never get voice messages. Then months later, I could not get any service even though I paid for more minutes. Horrible company.

The Tracfone service would be more than most light users would ever need for $8 or $9/Month. Add-ons of 1GB and hundreds of minutes at a time, still make it cheaper than other any other plans that I have seen.

I use it while traveling or away from home! Or when my landline telephone is out of order and needs repaired. Helps a lot because my husband is on hospice home health care and is a disable veteran. He has a guardian angel necklace that work on the landline phone and we need that very much.

Always helpful with customer service and tech support. Calls always go thru loud and clear. Very fast even when connected to home service. Couldn't be more satisfied. Can always add minutes for texts, phone calls and data.

Great customer service. For what I paid Verizon for a month of service now get a year for on Tracfone. Cheap data costs purch as needed. Lasts long time. Equipment can be your own. Not stuck with specific brand.

Tracfone has to be the best all around bargain going. The service is great and the variety of plans available make it easy for you to choose them on a budget. Go check them out as I highly recommend them.

They are very pricey for a prepaid phone. Considering it's literally minute for minute. They should offer more of a value plan for customers. Other than that signal service is always good. Never ran into a issue.

I am somewhat satisfied with Tracfone. I have a landline so it is not my main source for communication therefore price is on the top of the list. As the saying goes, "you get what you pay for." So I guess I can't complain too much when I have to go outside and walk around until I get service. Again, for me, it is the least expensive way to have a cell phone as once a year I will buy airtime for a year and a block of minutes. The cost for me for a year is about the same as other carriers get for about three months. BUT be advised that it is only for a flip-phone and NOT a smart phone.

Have been using TracFone for three years with very few faults or complaints. Customer service is reliable and generally very patient working through my infrequent inquiries. $20 a month covers generous voice and text.

All my minutes, text & data minutes roll over & continue to roll over from month to month. I don't need a lot of minutes as I have a Google # which I use to call through the internet. Granted I pay for internet but I would anyway so I do not need a lot of minutes for my cell phone. I've traveled to Mexico and was able to use my cell there.

For value and reliability Tracfone can't be beat, especially for seniors or young kids. When you pre-pay for one month - if you don't use all your minutes the money is transferred for up to 3 months. IE: for one month's service I pay $20 and I never use up my talk or text minutes so it only costs me $20 for a full 3 months. They have many types of plans. I have used them for 5 years with no real problems. They use Verizon poles so I can have service almost everywhere. The town I live in has some cell phone problems that I have not incurred with tracphone. Service is the only problem I have had - it is like all other companies that have answering companies not in the USA, but if I call again I can usually get the answers I need. For cost and usability I would give them an A.

I enjoy the fact that I am in control of how much to spend on my phone bill. They have a good variety of plans, and some months I have been able to pay as little as $5. This company uses the same network as Verizon, so my service is always excellent. I'm so glad I decided to switch to Tracfone. So much less expensive than having a contract, and I get the same great service.

About the least expensive way to go as long as you’re not a heavy user. You can Bring your own phone and can use either Verizon or ATT networks depending on the SIM card and capabilities of your phone. The only downside is the support can be sketchy and frustrating but it has gotten better In the past few years. I’ve been with Tracfone for about ten years so I’m pretty satisfied. It works for me because I’m not a heavy user.

Easy to understand. Fits in your pocket. Good size screen. Easy to read. Large numbers. It's perfect for what I need. If you need a simple flip phone this is the one for you. It has some internet. You can buy more GB if needed.

My whole family uses Tracfone, no surprise bills, only buy the time, texts and data that you need, the phones are affordable, easy to use and we don't have to buy extra insurance on them, it's a win-win situation.

I'm very happy with phone. The only thing is that it's difficult to understand the person on the other end when you call in for certain things buying minutes adding time and data. Other than that it's not a bad deal. I got very tired of pain. Monthly bill and what this type of a setup you don't have that monthly bill you only pay for what you use and that affect it's a great deal.

My husband and I have used Tracfone for about 11 years now. We've been quite satisfied with them. Customer support is a bit difficult sometimes if you need to contact them because most of the time you get someone with a thick accent and it's hard to understand them. However they are always helpful and solve whatever issue you might have. We have very few dropped calls other than when going down in a dip when driving in areas without great coverage on any carrier. My husband used to drive hours every day for his job. He had the Tracfone and a company phone through Verizon. The Tracfone actually had better coverage than Verizon did. It's definitely much cheaper than Verizon or any of them and they have some great plans. They also now have unlimited calls and texts. The lowest price deal gives you 1 gig a month of data which doesn't expire so builds up if you don't use it and goes up 1 gig in increments of 5 dollars each.

There are about 10 or more plans to choose from. Typically you can purchase the plan via robo-machine on the phone. If your plan expires you won't lose any saved minutes via phone, data or texts, as long as you renew with in 10 days.

I have been using them for close to 10 years. I almost always purchase a new phone every year with plans including 1000 min. for under $100 and good for a whole year. Cheapest way to go if you are not a heavy user.

I have no complaint with the service, everything I have used works fine. My problems are:

I don't use my cell all that much and for all who are like this TracFone is the most inexpensive and modern way to go. I do banking, shopping, text messages, emails, and even live chat with people from a whole different country all from my low cost device from TracFone.

Tracfone ended their triple minutes plan and eliminated the 3G plans that were for non-smart phones. Apparently one can still roll over unused minutes as long as your plan is active. These changes were not popular with some customers.

For my mobile phone usage, I can get three months of service for under $40. I also get text messaging and when necessary mobile internet access in the same service plan. If I need just a few dollars more there are low-cost alternatives.

Poor service. Better offer somewhere else. Never received service on my phone yet I was charged a monthly billing. Customer service is terrible. Never resolve the problem. Better to have a good system of customer service like **.

I have been using Tracfone since the 90’s. When cell phones were heavy and few people had them. Never had any real problems. The cost is around $120 year for very good service. I currently have the iPhone XR and it works great with Tracfone. The yearly cost is wonderful too.

I had to get a new phone because of the network I had wasn't going to be functioning so I was going to transfer my 13,630 units to my new phone. After repeated trying they weren't able to do it. I finally gave up after being on the phone for ages. Well, then I broke my hips and had 2 hip surgeries. My nephew who works with all this technology spent hours trying to get the units to my phone. One person after another kept trying. No luck. My nephew took the phone home with him to continue trying. Well, I'm not sure how long he worked on it, but they FINALLY got 9968 units transferred but I am still missing over 3600 units. That is MEGA money - I can say that the people I talked with were polite, but I think they were from India so I had a hard time understanding them. I am going to try again. Not sure why it's so hard that they couldn't transfer all my units over. That is a lot of money that they kept.

I need a cell phone for emergency times. I do not talk to everyone on it - the plans start at only ~$20 for 3 month service - it is easy to renew and CHEAP - I love it & have had them for years. The only drawback is if you need an actual human to answer a question...you are out of luck on that score.

For the most part my phone has been user-friendly. However, I have had difficulty saving contacts (it is just not appear to be doing that), and when I get a text message, I haven't figured out how to retrieve it. There are other functions I am having some difficulty with. I haven't tried their support desk, so, I just don't know about the ease of contacting them to have my questions answered. I should add, this phone is still new to me, and I haven't had the opportunity to ask my tech-smart friends yet.

The pricing and service is good, but the Customer Service reps are all speakers of English as a second language and with limited vocabulary and pronunciation issues it was often difficult to make myself understood or understanding their replies when complaining or asking a question I much prefer with native English speakers when interacting with customer service reps because I value clarity of communication as paramount, particularly when dealing with a communications technology provider.

As a disabled widowed Mother, I don't have a lot of money to go around for phone services. My landline is a must for business and family members. Friends sometimes too, although I don't have many. Also Dr. Contacts and ordering pet supplies. My daughter needs a cell phone first because of safety concerns, walking to & from school, sleepovers, and just for her to keep in touch with myself and her friends. Now I don't particularly like going out alone. Since my husband passed away, I just don't feel safe without a cell phone. So, I found TracFone to have had the first inexpensive $ 20.00 per month all the talk, text & data you want.

I have been a Tracfone customer for over 15 years before there was such a thing as a smartphone. Tracfone has come a long way. They offer a wide variety of phone brands all at very reasonable prices. You can find deals on QVC or HSN which includes your minutes, texts and GB with a 1 year service package at prices that can't be beat.

Tracfone is great for me because I don't use my phone a lot. I can just purchase the minutes I need. I usually spend $20 every 60 days. I get unlimited talk/text for $20/month for my husband because his family are talkers. Great signal-they run off of Verizon towers.

Using Tracfone, I buy a new phone every year and get all the all the benefits you have with all the other guys and no monthly fee. I spend $100/year. It's super easy and so much cheaper! Quality is perfect, have only found 1 place in 4 years without service and it was really remote.

I was always made fun of for having a Tracfone and needing to pay for minutes. This was a great beginning for me to see if I found a cell phone as necessary. It was the gateway to upgrading to an iPhone.

I had a Tracfone for years. I really liked not having a bill. I needed to get a better phone for work though since I was going through minutes using my Tracfone for work. I would definitely use Tracfone again in the future.

Very adequate service, if you don't want to be tethered to an expensive phone plan. Fulfills all of your phone needs, particularly if you only desire this phone for recreational usage. This type of setup allows you to tailor usage to your specific needs: if you text a lot, buy more texting mins; if you talk a lot, buy more talk mins. I have kept a Tracfone for years, as an emergency back-up phone.

This is a good phone for short term use or as a second backup phone. Not very effective as your main phone. They do offer different plans but phone service and data usage can get extremely expensive.

Very simple, up to date, cost effective and easy to use phone and plans; have been a customer for nearly 20 years, tried others but they didn't measure up; I consistently recommend "Tracfone" to all my friends and colleagues.

Best bang for the buck for the occasional user. Use it mostly when traveling. Reliable service in most locations. Very extensive selection of phones and service plans. Have used it for over ten years and am very satisfied..

I have been with Tracfone for about 2 years and they are terrible. I always have issues when I add minutes and data to my account, I never get what I pay for. Either I am shorted on data or minutes or the plan never is added. I am always on the phone with customer service and I get nowhere, basically they steal money. They will also offer plans that they say don't exist or are supposedly not allowed on accounts. I called and added option 4 the $15 unlimited talk and text with 2Gigs of data which I always have purchased. After adding it I checked my balance and it was only 500 mins, 500 texts and 500 MB of data.

I bought my daughter a prepaid plan for Christmas. It has been one month and I just bought her a new plan from a different provider today. We have had nothing but issues with her service. Can’t make texts and data not working. Her plan was $35 a month and I have spent an extra $30 since Christmas just to try and make her iPhone usable. I am over it! Would advise people to look somewhere else for a prepaid plan.

Original Motorola G6 crashed under factory warranty. The replacement phone was defect right out of the box (camera added a rainbow strip through every photo.)I had second thoughts about the model and was (ill) advised by one of the customer representatives to refuse the second replacement phone to get my refund. I did as advised. However, I never got my refund. Every time I call about this, my call gets dropped by the refund department. They have my number as it is part of the identification process. I am very happy with the international calling plan, but I would not recommend purchasing a phone from Tracfone.

They are thieves. I bought an Alcatel from them, and ran into financial difficulties, so I couldn't afford service for a few months. When I could, I tried to reactivate the phone. Nope. You have to buy another. So, being a sucker I did, and had the same experience with this one. Trying to reactivate it, they tell me the last 4 digits of my sim card don't match. There it is on the red info card, I pulled it out and there it was on the Sim itself. Nope. You have to buy another phone. Well, here's a one fingered salute to you TracFone. I'll never bother with you or your service again. And I will make sure anyone who asks about your service gets the whole story. Thanks for nothing, you thieves.

I activated my partner's phone online. I bought it for him as a Christmas present. I purchased minutes and got a phone number all set up, but when I tried to make a call, which is the last step of the activation process, the phone asked me for a PIN number in order to unlock the screen! It's a brand new phone--we never locked it, nor did we set up a password for it.

Did not know at the time TracFone bought Page Plus I guess anyway I purchase (4) phones on separate times 2010. It was a flip phone still have Kyocera Huawei (2). Had to return the Huawei is less than two years old. It powers off all by itself!!! Filed a complaint regarding the Huawei I now have but first I called page plus for months then recently I am told it is TracFone. Get transferred to them. No idea what I am talking about. According to them I am not in the system.

Always takes at least 3 hours on the phone to get a resolution from this company! When you ask for a manager and they can't figure it out they say "LET ME TALK TO MY MANAGER." EVERYBODY IS A MANAGER BUT NOBODY KNOWS ANYTHING HERE! 2 days and 6 hours of being on hold just to be told, "Call back again to see if we will send you a replacement phone" for the phone that worked for less than a year! So done with this worthless company!

Bought a sim card pack and load at Walmart for a 2 week stay in the USA. Initial set up online was simple but phone never connected to the network. First 30min on chat with customer service fixed nothing and ended in a "call back from another dept". When call did come through they had no info from original chat and could not do anything either, supervisor escalation did nothing other than offer to send another sim card - I already had 3 in the pack and none worked. 2 hours later I was advised to take the sim card back to walmart for a refund and Fedex the card from the load that was never used to their offices for a refund at my expense. This would cost more than the original product. I'm still waiting for the call back from the supervisor a week later and had no apology regarding the ridiculous requirements for refund.

When choosing a cell phone on the Tracfone website you are asked to submit your zip code to determine which phone will work best for your area. This will help pick the service provider that is best in your area. I have used Tracfone for several years and occasionally run into areas in the U.S.A. where I have no service at all. This is very frustrating and can ruin a vacation. Be aware that the service that was determined to be excellent in your area may have no service at all at your destination.

Since Tracfone purchased Walmart Family Mobile, The Familymobile service has gone to absolute trash. Poor connections, useless customer service, bait and switch on features, such as mobile hotspot; a service I never had issues with before. Now tracfone is blocking this feature. Solution: I will be canceling my account and avoid any services that tracfone is associated with.

On scale of 1 to 100, it would be neg 25. Tracfone support customer service is the pits. Plan on at least 1 hour and up to several hours, great low cost plans for people with low use but after activation of 2 phones then both times had to deal with multiple people with poor English who do not even know what they sent you in mail.

Some years ago, can’t remember how many 6 or 8, I decided to use TracFone for a pay as you go plan. Here are my thoughts.

This is the worst telephone company I have worked with. I purchased 800 Mega data for my phone, and I rarely used any data (just phone calls and texts). Within two months, all the data were gone. I called the customer service, they were very uncaring and could not do anything to compensate my loss. Use another company and stay away from them.

I purchased a Galaxy J3 Luna Pro almost 2 years ago. My phone has updated ONCE in that time. However, the OS Android 6.1 has NOT been updated. Tracfone tells me I have to buy a new phone for it to upgrade even to 7.1. What????? Filed BBB complaint. TF called when I wasn't available. Called them back. Had to leave a message. I'LL NEVER purchase any phones from this shady outfit again.

I use a TracFone sim and at first it was fine but for the last year it's always saying "sim card removed please restart". I called them and they said they could send me a new sim and they did but it does the same thing, so I called back and was told that my phone might not be compatible and I should upgrade. So as a test I got a sim from another company and used it for a month and it never told me sim card was removed. I think tracfone is doing this to get me to purchase a new phone. The mobile data is horrible, I've never gone over the data but it always finds a way to stop working or it takes forever to connect and don't try using it for maps navigation or you'll be lost. I've replaced my sim card tray several times so I know it's not my phone. It's their service. Also my picture messages never work no matter how they tell me to change the settings, I can never download picture messages.

Purchased a phone and plan. When activated could not get a signal at my location. Immediately called and then chatted with TracFone reps for over two hours over two days. Could not get a refund. Customer reps rude and uncaring. Seems just like stealing to me. Highly recommend use of a different company.

I bought a new LG with 1500 minutes. They were to roll over my unlimited plan. I called customer service twice to make sure my 1500 minutes would take effect when my unlimited plan ended. Both reps said my unlimited plan was in effect and yes my minutes will roll over. I could not call out yesterday and called customer service. I was fed up and asked for a supervisor who told me my unlimited plan did NOT roll over and I was using my 1500 minutes. In addition, I kept checking my balance and it continually said I was using my unlimited plan. All paid plans are advertised to roll over. This is a new phone so will continue to use if for a while as I look for another carrier. Dishonest company with clueless staff.

Got a phone and a service plan through their website, went a month with no issues. Bought a card to extend it another month, no issues. A week later I am abruptly unable to call/text anyone. I call customer service (which I am defaultly routed to due to being disconnected). I talk to the automated line and get told my issue has been resolved. It was not. I repeat this process four times, still not resolved. I call and get an actual person and am told that he can't do anything because I'm not in their system. I will not be purchasing a new phone plan from them anytime soon. On the only silver lining I am at least coming out the other side with a phone that effectively cost me $40.

This is by far one of the WORST cell phone providers in the United States. I have used them for months and it is coming to an end. They have RIPPED ME OFF of minutes on my phone plan when I updated my phone plan online. I was supposed to get 584 minutes with the updated purchase, and instead it only gave me 530 minutes when I updated ripping me off of 54 minutes that just literally disappeared. They use 3rd world people on the other side of the world to answer the assistance line, and they are of no help at all. This company should be shut down by the FCC and investigated for the ripoff shams they are pulling on the public. STAY AWAY FROM THEM AND SAVE YOURSELF THE NIGHTMARE OF THEIR CONSTANT PROBLEMS.

It seems like you need to run a marathon first before you get anywhere with these service people from Tracfone. Who is doing the hiring and who is doing the training? I am absolutely convinced they are picking these people off the streets of 3rd world countries and giving them a phone to answer. You wait and wait to speak with someone and then when you do their knowledge level is near zero!

TracFone is perfect for seniors who have limited phone use. You can buy your Tracfone at local retailers at very reasonable prices. Minutes can be purchased monthly or you can sign up for autofill based on your needs and budget. I would recommend that Tracfone let their customers know that their account number is their sim card number and their PIN number is the one they chose if they ever want to to transfer their phone over to one of the other cell phone carriers.

Caution. Your phone may be set to WIFI but your service provider (such as Service Electric) may not support it so you'll use minutes anyway. Check Tracfone website for the 5 providers that do support Tracfone.

I am a ten year customer of TracFone. I had two old style phones. One was mine and one was my son's. I wanted to buy a smartphone and purchase one of the new unlimited plans. I told the customer service reps I wanted the number from my phone transferred to the new smartphone and my 1 year of time and remaining minutes sent to my son's phone. I was assured that was no problem. 2 more reps confirmed that. I bought the smartphone. Spent over fours hours on the phone as TracFone tried to do what they promised. They failed. 5 people total were involved. Offered me no credit. Did not ever say they were sorry and I lost over $60. in Prepaid cards. Also DO NOT BUY THE PHONE FROM THEM! In my frustration during the four hours I looked at AMAZON and found the TRACFONE phone I bought and TracFone plan I bought cheaper on AMAZON. I am filing a complaint with the Better Business Bureau.

I got my son a Tracfone for him to use. I got a card for 60 minutes time plus when you purchase the phone you get an additional 30 minutes. We activated the phone and when he tried to use it he had no minutes. I called and was told he had used them all. He made 1 phone call to me and 1 text message to his grandmother to let her know what his number. I will never recommend them to anyone needing a phone.

I called customer service and received a foreign customer service. I told them I only wanted to speak to a USA customer service. I was put on hold and transferred several times within about 90 minutes. The person I then got said his office shared the same extension with USA but USA was not reachable. He said to speak to his supervisor. I was put on hold for another extremely long time after which he said she was not available so she would call back in half hour. She/he never called back. Do you want to be treated like this? Better think twice before deciding.

Called to activate phone, requested a certain plan, was not told there was any problem, when quoted a higher price than expected and I asked why I was told it was fees and taxes. I again asked if the plan was the price shown and what the difference was for he confirmed it. When I went to my account I found I was given a more costly plan with a shorter end date. I called customer service and was told the plan I wanted was not available for my phone, I could have bought this plan at Bestbuy. They would not provide any options or compensation to resolve the matter. The first person I dealt with did not tell me there was any problem and just went ahead and gave me a different plan and then lied about cost. I will not be renewing with them and I probably would have been a longtime loyal customer. I have requested a call back to again resolve the situation and will give update as to results.

They cancelled my free phone. They have put me through hell with their total incompetence and filthy lies. Promises not kept and people that try to read a solution out of a book. They must make tons of money on the Free phones and answer to no one.

I purchased a Samsung Galaxy phone from Tracfone in early September. When I received the phone I followed instructions to activate the phone. After about 4 days the phone was still not functional, so I called Customer "Care" (I type this with as much sarcasm as I can muster), and the nightmare began. After several hours, over the course of two days, of speaking to service reps and getting nowhere, I finally got through to a manager and at last my phone was activated (apparently, tracfone managers are afforded tools that the average lackey employee is not). For 25 days the phone worked fine but when I tried to add more airtime the nightmare started all over again. The phone went inactive so I once again called customer care and voila, same "black hole in space" service I got the first time around.

I bought this Galaxy Samsung unaware that it works only with wifi. Nowhere was that fact stated. After hours with the service rep plus aggravation I was finally advised that this cell would not work for me. As per company policy I lost $20 in prepaid minutes plus carry over time from my old cell phone. I truly believe This company does this deliberately to enrich their bottom line. If you ever survive the activation ordeal the service is good but not good enough to have to deal with Tracfone representatives and losing prepaid minutes.

Been a TracFone customer for years only because I can't afford monthly contracts. It's been my experience that TracFone sucks, both in the phones they sell that are under fifty dollars and the customer service reps, if I can understand them could care less about the issues I've had with their service. The affordable phones don't want to connect to free WiFi so that it forces one to purchase data. Bought a smart phone back in February and it's never worked right. Had to spend an hour worth of minutes just to activate it. Every week I get messages from TracFone saying my phone requires one or more upgrades and when I receive a link click upgrade. Done that a couple times and all that has changed is the data it costs me to do it. I hope that I can get away from TracFone soon, I've had more than enough. I've come to hate these phones and TracFone with every fiber of my being and hopefully this review will save others the heartache I've endured...

I have had service with TracFone for approximately 6 months, always bought a TracFone card to renew phone. This month I buy the card, and try every way possible to activate it and unfortunately they're telling me that I am a SafeLink customer and my phone card is not compatible with my TracFone. It's a 25$ card and as a single mother I do not have 25$ just lying around, it is not expendable. The CSR suggested I buy another card. But I refused and finally got a CRS that would add the minutes. 5 hours later I have no minutes on my phone still and I have potential employees to call. TracFone is not dependable. Most of their CRS seem to not be well mannered. There is absolutely no refund. Basically, I would not recommend this company unless you are really okay with throwing money away.

TracFone is good when it works. However if you have a problem - you really have a problem! Recently TracFone had issues with Voicemail. While the phone would tell you had voice mails you could not retrieve them. Call your number, go through the prompts and get a dead line. This lasted over a week. Numerous calls to TracFone and their Customer service tries to reset the phone and troubleshoot the issue. No luck. Finally force the way up the ladder and I am told that there is a outage with their agent (ATT) and they do not know when it will be fixed. When I ask why no one could tell me this on the phone calls I had made previous, I was told the Customer Service had not been trained on this issue. I was also told that when it came back up customers would be notified. I asked what about the wasted minutes I had used trying to fix something that I had no control. Told I had to ask for them when service came back up.

My husband and I currently have service with Verizon Wireless and I am just sick and tired of paying their fees for things we use very little. We have unlimited service with them for two lines are were conned into taking a couple of tablets from them with the assurance that we could drop the tablet lines in 6 months. About a year later we called to drop them and are now informed that we have to keep them for 2 years! These are about $50 tablets and of course we should have read the 10 page agreement before signing but as idiots do-we believed the salesman. So now we pay about $175 a month for just the two of us to use maybe 2 gb between us. We make and receive about 20 calls a month between us and the only texts we make are between the two of us and we are seniors so you can imagine that we don't go wild with selfies!

I have been with TracFone since about 16 or 17. I'm now 24. I have always had issues with customer service department when trying to get my minutes from old semi working/broken phone to a new phone. Well this time my phone number was important due to many people knowing to get ahold of me based off this phone number. My phone would not hold a charge for a long time and was broken in one corner causing it to back out if I was ever on the internet or trying to look at something so I decided to get a new phone after moving. I went to try to transfer my old phone number to a new phone but the first day I called they told me there was an error and to wait 24 hours and call again. I called again 24 hours later and talked with them for 30 minutes with the same answer. No matter what I asked they told me the new phone works but they cannot transfer my number over. I recommend taking your money to another place besides TracFone.

Believe me when I say you should never Tracfone. It's an awful cellular provider and I'll tell you why. First off, their customer support is terrible. The representatives are not helpful and tell you the problem is on your end when it's in fact on their end. I've had this problem more than once. Second, their new unlimited plans are incredibly buggy. They don't auto-renew as advertised. Data does not renew. Cellular data stopped working because it didn't renew. Customer support said it was because we didn't pay, but we did. After many hours on the phone with unhelpful support, data finally started working. Then, it stopped working after two days. It's just terrible. NEVER USE TRACFONE!!!!

I receive one bar on my phone while standing with my head next to one window in my apt. The phone will disconnect if I move away. I can not make or receive calls without being by this window. I have a heart condition and need to be able to call if something were to happen. I have called at least ten times, I have written two letters to complain. no results at all. -Billy **

Bought a new TracFone 2 days ago and spent 4 hours with TECH SUPPORT. Still not working. So far been out 80 dollars. Will never deal with TracFone again. And I mean NEVER. Can't get a real person and when I finally did they did not speak clear English. The absolute worst.

Tracfone took my money for 30 days of Pay as you go service three days ago...but, today, after 4 calls to company (with bogus instructions to reboot my phone), the 5th person finally admitted their service with Verizon isn't working. May take 2 more hours to fix. Right. Zero confidence in them. They left me stranded in the middle of nowhere unable to make a call. It has now been 4 hours with no ability to call. Looks like they outsold their actual abilities to provide service through Verizon. Customer Service is the worst, clearly not up to USA standards. CS reps make you jumps through hoops repeatedly when the problem lies with them. Zero integrity with this company.

I recently lost my TracFone phone. I bought a replacement. When I activated, the agent told me I had zero carryover minutes. No, that can't be, I said. I use my tracfone very lightly. I had purchased a one year usage card. I had bought several phones with more minutes (one for breakage, one dropped in water, one to get better performance). So I knew I had almost 3000 unused minutes. No, they insisted. Zero minutes. I went up the ladder, from agent to supervisor to manager. They all told the same story: zero minutes. If you use tracfone I suggest you should not accumulate more minutes in advance than necessary. Tracfone may steal the minutes if you have to replace your phone for any legitimate reason. Better yet: avoid tracfone.

I give them one star as they are devious and not forthcoming with information regarding location of former return center. In this day and age it is unbelievable that they can not access this info. I returned a refurbished phone that had updates that were out of date rendering it impossible to activate. I returned phone and was told that it had been received and my refund was on the way by 4 different customer service representatives. I did not keep info regarding return as I had been assured that refund would be sent to my card. After a month I called and was told to expect refund in the next month. I called after a month and was told I needed tracking number which I did not retain so they said I was out of luck without it. I called to find out address of return center and was given an Indiana address.

This company should not be in business. Do not use them unless you want to throw your money away! I purchased a phone and plan through the Home Shopping Network. $100 for 1500 mins/1500 texts/1500 data. In 3.5 months they say I used all my texts which is impossible since I only gave the number to one person that I see every day of my life. I asked for backup records and they conveniently only can see this month to which they say I used 160 texts. Also Not possible. After over an hour on the phone with three different people they transferred me to “corporate office” on a Sunday (questionable) who says I used 100 texts (more likely) and she would replace the rest. After 3 times being put on hold she says I have no texts left! Then says I have 10 texts left! What the heck?

I am holidaying in California from Canada and needed cell service so I bought a TracFone keep your own smartphone sim kit from Best Buy and was told it would work with my iPhone 6 but it is not compatible nor is my husband's iphone 7s both are unlocked. Best Buy would not give me a refund and said I have deal directly with Tracphone. When I called Tracphone they said they can’t give me a refund that Bestbuy must give me the refund...the old runaround. So check the imei number on your phone before wasting your money. I am just throwing $17 in the trash and half a day wasted of my precious holiday.

As you may know TracFone has a monopoly on no contract phone and internet service: TracFone, Total Wireless, Straight Talk, Freedom Pop, and there may be many others. The big hoopla about 4G service is false with frequent loss of signal or signal barely coming in at 2G. Data gets used up because of the slow rates. Supposedly they now have carry over if your service stays active. Not True. I had an active phone plan but the data supposedly ran down due to poor signal strength. I added an additional 5GB data plan to the already active phone service and they will not activate my data plan even though I DID NOT let my service lapse. The customer keeps losing money while they get rich on their schemes. They need to be investigated.

Cell phone /TracFone was purchased at Wal-Mart but the first weekend with new phone in Princeton I could not complete a call to my 94 year old father 10 feet away, nor could he receive the call. Customer service was polite, friendly, understanding and provided a refund without a hassle.

This is by far the WORST mobile phone service on the face of the earth. I have had COUNTLESS bad experiences from the mobile data not working to long hold times to 3rd world people on the other end of the line who are CLUELESS what they're doing making you hold long periods of time to fix issues. STAY AWAY from THEM. YOU will be SORRY to ever USE THESE PEOPLE. What a TOTAL and COMPLETE NIGHTMARE.

I called to activate a phone, it asks you to enter the gift card #. I was able to activate however the phone would not complete phone calls, I was transferred to the I.T department which I stayed on the phone for 1 hour 32 minutes with no success for the phone issue. She stated to me to return the phone where I purchased for a refund. I later called TracFone on how to get a refund for the $25 gift card that I used to activate the phone which did not work. Was told they don't give refunds for gift cards, which I understand but under these circumstances where they could not get the phone to make calls is clearly not my fault and now I am out $25. This company gave me the runaround every time I called.

I ordered a phone online which was to be shipped by FedEx. Two day shipping. 3 weeks later and still no phone. At this point I blame FedEx. Phone was finally received back to TracFone. I am then told by TracFone I have to wait 30 days before refund can be issued. Why? They have my money and the phone I never received. Thirty days go by and no refund has been issued. Customer service is nonexistent. They are rude and definitely not helpful. Scripted responses over and over.

I ordered a TracFone because my iPhone with T-Mobile was not allowing me to make calls. And I truly love this phone. I almost always have service and the calls are crisp. Texting is good because they always go through. I am tempted to switch over from T-Mobile completely and just use my TracFone primarily. I would say the only problem is the internet is slow however I only have 1 GB a month so that is probably why it's so slow. Either way I like the TracFone service and they are a good alternative to the expensive big brands.

I recently complained that after purchasing 1.5 gb of data airtime from Tracfone, they credited my account with 1.411 (89 mb short of my purchase). Reviewing my account history, I see that 52 mb more have been credited to my account, still leaving me 37 mb short. However, due to the complex and confusing nature of this issue, I will give Tracfone the benefit of the doubt and upgrade my rating to 3 stars. Nevertheless, the difficulty I had dealing with Tracfone’s customer service still remains an issue.

I needed a replacement phone quickly, so I placed an online order with the assistance of a chat representative. The only free shipping option was 2-day FedEx, everything else was weirdly $7 and up. I should have seen the signs then. FedEx is unable to deliver packages to my address, but usually this isn't a major problem as delivery updates can be made.

I inadvertently bought an incorrect plan, was hoping that they could accommodate me and apply funds that were not used - "No way - too bad - you're outta luck - good bye- your loss not ours" - 25 minutes spent with 3 people that couldn't speak English. To add insult to injury the evening that I purchased some minutes - My debit card was hacked. Tracfone is the only place I used this card. SO BUYER BEWARE. DO NOT GIVE YOUR CREDIT CARD INFORMATION ON THEIR SITE - GO BUY ANOTHER AIR TIME CARD IN THE STORE.

Charged my card 3 times in 1 day. I went to add mins to my son's phone and the first one didn't register till an hour and half later and after I tried again. That was 2 charges. I was OK with it since it was KIND OF my fault on that, but now a third charge has shown up for no apparent reason that I didn't authorize. Finally got a call back to get the refund and the person that was on the line was very rude. Wouldn't shut up so I could explain what was going on and then even refused to listen. Her refunded one charge and tried to tell me that there wasn't a third charge. Not only is the service bad so is the customer service. I'll be getting rid of the Tracfone once the service date is up.

My husband and I purchased a TracFone and plan as a starter phone for our daughter. We brought it home and I immediately began activating and setting it up. All was going well until I tried to make a call from the phone, as per instructions. It wouldn't work. Tried again, nothing. Did an online chat with support to fix the problem but when that didn't work, I ended up on the phone for 4 HOURS with tech support being transferred around numerous times, being asked for the same information every time and constantly asked if I would complete a survey. After determining that the phone was defective I was told to return it to the store where I bought it and get a replacement and call back for them to activate it. This was after I called in a third time. My husband was put on terminal hold (45 minutes). I was told NOT to wipe the phone but return it as it was. Who leaves all of their personal info (or worse yet, their child's info) in a phone and expects Walmart employees to wipe the phone after you leave???? So, we went and exchanged the phone, wiping the original phone at the service counter.

We purchased a phone for my grandmother who needed to be able to stay in touch when she drove. We decided to get her the plan that had 1,500 minutes, 1,500 texts, and 1.5g of data. This way she could google things if need be. It’s been six months since we’ve bought the phone and she has only used it to call and text very few times. We were unable to access the internet so we called TracFone to get help. We spent an hour on the phone and they did not help and told us that she used all 1.5g of data. When we asked to hear the data report they told us that they don’t have any records except for August. So we were cheated out of 1.5g of data and were asked if we wanted to buy more. I would not recommend TracFone to any friends or family in the future.

This is what happened. 1. Checked my account and I had 59 minutes and good until late Feb 2020. 2. Purchased a card showing 90-days 600 minutes. 3. Got the 90 days and 200 minutes. So had 259 minutes and May 2020 as the service end date. 4. Checked the purchase record and it says 200 minute card. 5. Refunded the card as the 3X does not work for my phone and I could get a 60-day card and 750 minutes for less that wasn't a 3X card. 6. After the refund the minutes came off so I bought the 60-day/750 minute card. 7. Checked my account and the service end date was in 60-days, instead of the nearly 210 it should have been.

Bought a card to add minutes to my parents phone and called the company beforehand to ask if that certain card would work on their phone. They told me it would so I bought it. Turns out the card was not compatible with the phone. I called customer service and spoke to managers and other people and they pretty much told me there was nothing I could do except spend more money on a different card that would work with the phone. They couldn’t issue me credit or an exchange. They were absolutely no help. Please save yourself time and money and go with a different prepaid phone company. One that works with their customers and doesn’t mislead them.

Technical Support has addressed the issue.

We bought TracFone service, paying $25, through TracFone and tried to port our telephone number from our former service provider. The service did not work. After at least 5 telephone calls to TracFone over 3 days, I was told that my phone was defective. I asked why my phone worked perfectly well with the other service but not with TracFone. After being transferred twice, I was told I could get a refund. I was transferred again to a woman who refused to process a refund, first because I hadn’t offered an IMEI number. When I gave her the IMEI number, she changed her story to I could not have a refund because they couldn’t verify that I had purchased it from them. I hung up in disgust and then, magically, my service began working. After three days of complaining, I finally have service. Hopefully, there will be no more problems since I now know how terrible their customer service is.

I have been a loyal customer for TracFone for years. I recently ported my number to GoogleVoice and got a new number for my TracFone account. They would not transfer my minutes to my new number even though I purchased an annual subscription two months earlier. They did not care and told me I was out of luck. Now I realize my number had an account at TracFone, not me. I never thought I would see the day my telephone number would get more respect than me.

This is by far one of the WORST phone companies on the face of the earth. I have tried many, many times to add minutes to my plan talking to 3rd world people on the other side of the world who can barely speak English. Every single time, they tell me the card is declined instead of fixing their website to be able to accept international credit cards to make the payment. I have complained and complained and complained over 10 times, and to this day, they STILL have not resolved their problems to accept international credit cards to make the payment. There is something seriously wrong with these people. DO NOT USE THIS COMPANY AND SAVE YOURSELF THE NIGHTMARE.

Purchased a TracFone with 400 min text, 400 min calling and 400 "min" of web data, 1 year plan, 3 weeks ago. A single word texted counts as one minute/unit (stupid me for believing what the card said). However, I called 3x (ended up in India) and the service reps' English accents (all of them) was horrible. I had to ask 4x with every phrase to repeat (I speak 4 languages fluently and this has never happened). Beyond frustrating. Worse: sending less than 10 pics ate 400Mb of "web" data (though my data usage on my phone shows 12M) and once that happens, you are locked out of the option of purchasing another web data add-on service card online. They all kept steering me to the same Tracfone.com page location and the more I repeated that I only see three options that did not include buying web data, the more they would put me on hold and contact a supervisor on speakerphone in the background.

My family are not big phone users. Calls and texts only. So we don't need anything fancy, which makes TracFone perfect for us. I've had good experience with TracFone for about 15 years. 4 TracFone in my house. I transferred everything over from very old phone to a new one. I bought a phone on July 11, 2019 from TracFone.com. I could not get that phone to work. After over an hour on phone with customer service I was told he would send us a FEDEX prepaid envelope. Phone was returned. Keep in mind over 1400 was put in new phone but then deleted because phone doesn't work. Now no phone has my minutes. They sent me a new phone. Keep in mind I paid $80 for new phone. They sent me a refurbished $40 phone to replace the brand new one that didn't work! I was so mad. I was told to just return it. 2 weeks later no phone! And my original old phone don't work either! I've been with NO phone for a month.

Wife had phone from QVC that came with 1500 minutes. QVC said no time limit. Found out the phone was not compatible and was sent new phone which was supposed to be compatible and free minutes. After 2 hours and 4 people at TracFone still do not have minutes, they say we have to go back to QVC and get another PIN number. People who answer phones have no ability to back up their promises or get a simple job done. Been TracFone customer for too long, QVC should be more careful about using this company.