Tracfone Reviews

My family are not big phone users. Calls and texts only. So we don't need anything fancy, which makes TracFone perfect for us. I've had good experience with TracFone for about 15 years. 4 TracFone in my house. I transferred everything over from very old phone to a new one. I bought a phone on July 11, 2019 from TracFone.com. I could not get that phone to work. After over an hour on phone with customer service I was told he would send us a FEDEX prepaid envelope. Phone was returned. Keep in mind over 1400 was put in new phone but then deleted because phone doesn't work. Now no phone has my minutes. They sent me a new phone. Keep in mind I paid $80 for new phone. They sent me a refurbished $40 phone to replace the brand new one that didn't work! I was so mad. I was told to just return it. 2 weeks later no phone! And my original old phone don't work either! I've been with NO phone for a month.

Wife had phone from QVC that came with 1500 minutes. QVC said no time limit. Found out the phone was not compatible and was sent new phone which was supposed to be compatible and free minutes. After 2 hours and 4 people at TracFone still do not have minutes, they say we have to go back to QVC and get another PIN number. People who answer phones have no ability to back up their promises or get a simple job done. Been TracFone customer for too long, QVC should be more careful about using this company.

Since I am a low-volume user I appreciate the cheap prices for Tracfone, however there are reception problems in my area that they have not been able to resolve. Also their phone call path is a mean-spirited practical joke on the customer, and their customer "service" reps are in the "English as a second language at best" category nor do they think in English, very exasperating to deal with. I just got off of a 45 minutes phone call with one because I could not access my account using my correct password and what they sent to my email address not getting through.

Bought a phone that was supposed to be unlocked and turned out to be through Tracfone. They refused to unlock the phone and I was hung up on 5 times while trying to talk with a manager. 2 hours on hold total. Worst customer service experience I've ever had. Will be following up with the Better Business Bureau.

I bought an iPhone X paid in FULL and proceeded to activate my phone on TracFone's total wireless network. Wanting to switch carriers since they don’t have Mobile hotspot offered on that network. Come to find out they locked my phone (that I own) and refuse to unlock it stating the terms and conditions say I have to have my phone active on their network for 12 months. Now wouldn’t that indicate a contract?? I had to buy a whole new phone to dump their crap service and crap customer service. I am planning on suing them in small claims court due to false advertising of no contract and also for basically stealing my phone as the iPhone I paid for in FULL CASH TOO is unusable because they will not unlock it. Buyer BEWARE. THEY ARE THIEVES AND FALSELY ADVERTISE NO CONTRACT BUT IN FACT HAVE IT HIDDEN IN THE TERMS AND CONDITIONS!

Had Total Wireless, a part of the TracFone group. Asked to transfer our phone to TracFone and was told we could. No problem. Gave them the requested information and we were good to go. They canceled our Total Wireless account. Started the process and asked for credit card and couldn't activate our phone. Advised us to go purchase a minutes card at store and try again. Still can't activate. We asked to reactivate our Total Wireless account again and they said our phone was not compatible. By this time we had been on the phone 4 hours.

I have had TracFone for many years and it's been generally 'OK'. About a month ago I got a new LG Rebel android phone which was ok for a couple weeks, then it started to put a green box around anything I tap on, then when that comes up there is another green box I have to tap on twice more to access. I called TracFone and they said it's built in and can't change it. It's a major pain to do that tapping and often it takes a few tries to get where I want to go. Also, the computer voice is quite garbled. I cannot recommend TracFone at this time.

This is the hardest phone I ever had. Very difficult to navigate. By the time I get it right, it will be time to buy a new phone. Paid 60 bucks for it. Took a week to get and a day to activate. I would love to talk to someone NOT from India named Chuck. Can't understand them half the time and have to hang up and call back to get someone I can understand. Whole experience was stressful.

I had a Samsung Galaxy TracFone, I bought from HSN. I loved the phone, I was told I had to upgrade because of network changes, TracFone said they would send me a replacement. I had already bought the $125 plan for my Samsung from TracFone on 4/01/2019. They sent me a recondition TCL LX. I was not happy with it, It wouldn't hold the charge, picture taking was terrible. Called TracFone, they sent me an envelope to send the phone back. This I did, and received another TCL LX. I called to have it activated, They couldn't find my account. This took place on 6/23/2019. They said they will set me up with a new account, and give me a new phone number, which I didn't want.

Updated on 7/10/2019: After having dealings with TracFone for about 5 years, trying to get updated phones, I paid for two new Samsung Galaxy's J3 Luna Pro. As stated in earlier post one was defective, returned that unit and got a refurbished unit that they sold for 1/2 the price of the new phone I ordered. I sent it back in order to get the phone replaced with what was on my original order. I received an ever cheaper (Unknown name) phone. I called TracFone asking them for a full refund and was told they don't do refunds. In the meantime, they deactivated my number and could not tell me why it was deactivated. Finally after spending many hours on the phone with them they finally re-activated the number, however, my phone does not (via their app) indicated how many minutes, text, or how much data I have remaining. My service ends on 11/28/19 and I cannot get, via the app, how many minutes I have remaining. However, I know it is 3,912 as of 6/28.

I had an issue transferring prepaid service for one phone to another. Customer Service was completely unwilling to solve my issue even though it was possible that they could have. I DO NOT recommend Tracfone to anyone!

I was with Tracfone for 10 years. They sent me a letter saying I would need to upgrade my phone by the end of the year or I would lose my service. I purchased a new phone, after I had it all activated I found out the phone was defective. They sent me a new phone. The letter that came with new phone said if my other phone was activated I wouldn't have to activate new one. Went to make a call and couldn't. Call Tracfone and they said I would have to have a new number and pay for activation. I said I want my money back. They told me to take the phone back to where I bought it. Took the phone back to Walmart and they said they couldn't refund my money because I had a replacement phone and the serial number didn't match with the receipt. I called Tracfone several times to get my money back with no luck. The customer service is terrible and no one can speak very good English. I no longer will do business with them.

I bought a phone with a TracFone prepaid card (1 year plan) of 1200 min call, 1200 text, and 1200 data included. I have used 800 texts out of the 1200 texts. Recently, I got a message telling me that I have spent all the 1200 texts and it is not true; they want me to buy more texts; I called customer service requiring the records of my text usage and they (TracFone) rejected to send it to me. I do not trust this company.

I bought Tracfone A502DL from Roswell Walmart in Roswell, GA, with a view to upgrade from my Alcatel One touch. I am a long time customer of Tracfone. This phone was defective - no sound, no ringing, and nothing could make it work. Sent a few days trying help from Tracfone and was suggested that I need to return the phone for Tracfone to send me a replacement. I followed their suggestion, got a prepaid FEDEX bag on May 28. I sent the defective phone and it was delivered to Tracfone by FEDEX on May 31 at 10:50 am. I thought I will get my replacement in a few days.

Here is my advice for all Tracfone users, log in to your Tracfone account often and keep records of your minutes, service end date and auto refill dates. If you haven't run into problems yet, you will at some point. Take a photo with your phone of the screen w/ your minutes and record on paper/spreadsheet. You will need this information. Service can go fine for awhile without issues.

6 months ago I noticed the signal strength to my 4G smart phone was declining and now it isn't enough to just go outside, I have to drive to a spot 2 miles away to get any bars at all. I used to regularly get good signal in higher population areas but this has changed as well. Now I pretty much have to connect to the internet with WiFi and use an Internet app to make calls.

I went on TracFone to basic plan & ordered 1,000 texts for $5.00, I received 200 minutes. Two hours later I went on basic plan & ordered the same & received service days for $10.36. I have tons of service days - certainly did not need anymore, so I called TracFone & they don't seem to know what they are doing, took me forever & still didn't do it right. This is probably the 5th+ times I have had trouble. They change what they offer after your 1st order so you can't get it again & lucky if you get it right the first time, beware & watch everything you order. Have been a long time customer but guess it's time for a change, so BEWARE!

Use another company if possible...issue after issue with the Pre-Paid card, never was able to use the Data and they refused to extend the expiration time. I would never use them again! They cancelled my existing contract when they reinstated my original phone number then made me buy a second contract to retrieve the original minutes that they should never have deleted. Horrible!

I have had a one of their phones for a couple of years now. I bought it with the triple plan. I have the apps that keep up with your minutes-data-text and they also send you messages to purchase minutes - plans and the app has the minute-text-data plans that they supply with the pricing. When you check out, it doesn't give you what you pay for. I called customer service the first time about it and they wouldn't refund it. I just purchase enough to keep the phone active for back up usage. I only did the 30 minutes plan that their app shows. It shows ON THE APP and says "Actual benefits 30 days service 90 minutes 90 texts and 90 MB of data" and it lets you check out that way. It doesn't give you any of that. The only thing you get is 30 minutes and 30 days.

I never received the 35 dollar gift card as promised even though when I bought it it said you were supposed to activate a new line and I did it. I Even sat on hold with them a whole hour while they said they were going to send it though the mail and they actually admited it they didnt a week later after they said they would. They said I activated the phone too soon which does not make sense. When I purchased the phone it did not say you had to wait until a certain day to activate it.

My plan quit because the card on file had expired. No one on the chat line could tell me how to update the card. I tried using another card and although the site said the transaction was approved, it gave no indication that the order had gone through. I went to the chat line and was told it might take up to an hour to go through. SIX hours later it had not gone through. Chat line person said adjustment was made and to wait till it went through. Today, over 24 hours after I put in the order, still NO PHONE. Getting very frustrated.

A few years ago I gave this a good review. It is now necessary to amend it. Nowadays many companies require users to receive a "short code" as validation. You then use that code to validate that you and the phone number are the same. After being cut out of several sites because I didn't receive that "short code" I finally discovered the truth. TracFone does NOT support "short codes". I was required to get a new service. TracFone did not even see this as an uncomfortable problem for their customers. It was especially uncomfortable because I had just renewed my service for a year. It had to be tossed.

Because the service was so awful I decided to switch phone service company. TracFone first would not give me my account number because they claimed I didn't have an account--which was a lie. I had one day left with which to change my provider. When I went to another company they said I had to get another SIM because mine was attached to the TracFone number, even though it could be ported to another company, which turned out to be nightmare. So I decided that i would simply get another number, which meant that TracFone would have to release my number. They refused saying that I had to be a customer---all these things were not mentioned when they wanted to sign me up as a customer. And this is the SHORT version. DO NOT DO BUSINESS WITH THIS COMPANY!!!!

TracFone sent me a text where I was told if I bought a new phone and added a new line I would get a $35 gift card. After getting the new phone I called to ask whether I could port my old phone number and data from my old phone to the new and activate my old phone with a new line and was told "yes". The customer service rep did it all on their end. After not getting my gift card I called again and was told the new activation had to be on the new phone. Even thought the text and their own customer service said the contrary. I spend 6 hours elevating the issue. The company would rather commit fraud than keep their written and spoken promise.

My phone stopped working immediately after one of their updates. I was unable to use the phone for calls, texts and internet. Called TracFone from a cellphone that used a different provider, and as soon as they heard that, they immediately became belligerent. I was told that all the minutes and data that I had paid for were gone and none of it could be retrieved. They told me that I had to buy an activation card and then contact them again in the hopes of getting the phone to work again. They were very rude, and would simply repeat, “You need to get an activation card, then we’ll see about fixing the phone."

Have used TracFone for years and when I bought a phone from a rep from the company was sent a defective phone. Person to person and they were reading from the same cheap book I have.... Came with phone...would not send a return label as they said they needed the phone first...sounds real logical right? Would not do anything so I have a worthless phone 199.00 and no satisfaction on how to replace it. Stay away from this company or you too will lose time money and get nothing in return but a headache.... Be warned it at some point happen to you.... It just took having a return problem with a client who for 5 years was always singing their praises' will take the loss and find a new company with people who speak English and not just push you from dept to dept and know less about their product than you do. You have been advised....don't use that loser company for anything and for sure do not give them your C.C. Number.

While adding minutes to my phone the screen popped up saying I needed to upgrade my phone. I had my phone for about 9ys. Went to walmart to purchase a newer phone. Came home and activated it. Screen showed over 2000 min and 2000 texts due to my years of rollover. 2 days later phone shut off. Went to Walmart to get a new one thinking something was wrong with the phone. Get home, call TracFone to get it situated and they tell me cannot help because my number has been deactivated and they cannot pull up my account because of deactivation. Spend hours trying to get it fixed then finally when asked to speak to headquarters was told they were closed and to call back tomorrow... Never again!!!! Get a better phone company before going here...

Let’s take a moment to talk about TRACFONE.... I purchased a phone for Steph in January from Walmart. Paid $100 that I don’t really have JUST so she could have something. (Most of her other family now lives out of state.) Problems came when I went to refill her texts. I had to call in February. To me, she still had texts left on her phone (she doesn’t use it much) and so I knew she still had about 100 of texts to use before she ran out. Suddenly, she couldn’t text. I called TRACFONE and at first they kept saying she used them all. I was transferred 3 times, till I reached someone who dug into her account further and found she still had 80 texts to use. I paid for an additional 1,000 texts. I was on the phone for 45 minutes.

Today, I just happened to look at My Account Summary (not a text that I would see every day) and found a notice from TracFone that my phone I have only had one year will be impacted by upcoming network changes and soon will not work. They are offering new phones at discount rates. On my present phone I have a lot of minutes, etc. built up, plus I have paid for the month of June, but nothing will be rebated. I wonder what would keep TracFone from doing this every so often. In addition, when I got this phone, a year ago, I spent 7 hours during 2 days trying to get my telephone number and trying to get my phone to work. I don't think I could go through that, again.

After being a satisfied Tracfone customer for a number of years, Tracfone ported my number out to Cricket without my permission. I spent a week calling Tracfone Port Escalations unit nightly. They reported they were trying to return my number, I finally gave up. I lost 10 months of service and all my units. Tracfone would not refund my unused service or units.

After paying a lot of money to Verizon for a dozen or more years, I decided to try TracFone with my Motorola Play Z Droid, a CDMA phone which can only use Verizon's cell towers. My coverage with TracFone has been identical to my being with Verizon because my CDMA phone uses the same Verizon towers. After a few weeks using TracFone, I switched my wife's Motorola Moto G6 (also CDMA) from Verizon to TracFone with the same great outcome. Our total monthly cost is less than one-third of what it had been. BTW, neither of us is a heavy data user. We each use less than .5G per month.

My husband and his mother have used Tracfone for YEARS very successfully!! Great value!!! I live in Colorado and She lives in Missouri. She is 88 and recently WASHED her cell phone in the laundry, so I ordered her a very basic phone again. When it arrived it insists for her to SHOW PASSWORD. She has never had a password. So, I am calling tech support trying to help her figure it out for two days. They talk in circles and are as helpful as a sponge. They insist the phone is activated. They insist she set up a password, but all she did was turn the phone on!

I bought an iphone at Target in Salt Lake City, Utah. It was a discounted phone because it was an older version (SE). I never used it as a cell phone. I then moved overseas and tried to use a SIM card but the phone was locked by Tracfone. I called tracfone and they tell me that the phone I bought required a 12 month contract with them (again news to me). I offered to purchase 12 months of service (that I would never be able to use since tracfone doesn't operate overseas), just to have them unlock my phone. They refused and told me that my concern has been addressed and hung up on me. Now I have a phone that I will never be able to use unless I move back to the US and use tracfone service for at least a YEAR.

We bought a Tracfone and it stopped texting and we filed a ticket ** and requested a replacement phone. They said they would send us a new phone, we got it and we couldnt' activate it. They informed us the phone number my wife had gotten was deactivated and that we had to choose a new phone number and also forfeit previously accrued minutes. Working with the call center was frustrating. One representative hung up on me, another left the line open. Two first line representatives falsely claimed to be supervisors. No one could help, everyone was awful. An abomination against customer service.

I have been a TracFone user since about 2011 to current, 2019. I sent many people to them because I thought it was a good system. Now, however, I have had two long bouts with them. The first was when about a thousand minutes and almost two years of phone service time were transferred from my account and it was wiped out. They initially said "I'm sorry, we can't help you. We've given your phone number to someone else and you authorized the transfer". NOT! About 3 hours of talking and going up the line to corporate management I finally got all the minutes, data, text and service time back along with my original phone number. (Never give up). I see a review below that makes me think the larger accounts get hacked.

I've had Tracfone for years. No problems until 5/23/19 when checking my account balance & discovered all zeroes! On Jan 19, 2019 I added a new prepaid card. Because I owned a triple min phone, my balance at that time showed all rollover min, and the new min. (6,10 gb data, 3874 min, 3584 texts). Purchased a new phone 4/24/19, activated through Tracfone, & my acct showed 3818 min, & 3239 texts.

I've been a TracFone customer for over ten years now; and all is good as long as you keep buying into their plans. But if you need to make changes or add another phone, like in my case, you shall suffer. Any changes is asking for trouble.... so far without fail. I have spent, literally, over an hour on the phone with their supervisors or managers, no less...never mind a sales agent. I'll make this review short. I can hardly understand what they're saying. They have screwed up my account all of the time and it takes much convincing and arguing on my part to straighten things out.... But this time they have gone too far.

I purchased a new LG phone from TracFone in July 2017 (less than 2 yrs ago) and I needed to renew my time/data. I went in last night to purchase a 1 year plan, and immediately was notified that changes were being made at TracFone and I would have to purchase a new phone!! I am happy with my phone and the phones they currently are offering don't appear to be any better than my current. I have 4G service, and when I asked what update was taking place that required a new purchase, they wouldn't tell me specifically. Just "sorry for your inconvenience". How about giving me a free phone if you're really sorry? I don't have any issues with my phone. Maybe they don't make enough money off of us light users, so now we will have to buy a new phone every 2 years. NOT HAPPY....

TracFone representatives either will say anything to get you to purchase or they are simply incompetent. I was forced to update my phone because of their network. After conferring with their customer support, I selected an iphone being assured that the double minute plan I'd paid for would transfer to the new phone. It did not! I attempted to buy minutes and was told that as a new smart phone user, the minutes would triple. They did not. Supervisors simply told me that these plans didn't transfer to the phone I selected. The fact that I'd selected the phone based on their customer service representatives assurances mean nothing. All this is exacerbated by reps who speak heavily accented English over dreadful connections. Stay away from this company. You can't believe anything their reps tell you no matter how pleasant they sound.

Don't buy this bully phone company. You think their 1 year plan is great. NO it isn't. Once they figure out who you calling the most or you answer to whom the most. They will start to making your phone automatically disconnect from it. And also, they only think the world only have AMERICAN PHONES! So they will claim a restriction and NOT SUPPORT on the types of PHONE, WHEN IT ACTUAL WORKS. Therefore, their technical team is ** and no more than a jerky in the **. When there IS NOT BETTER proof than a working phone EVEN THOUGH the specs SAYS DOESN'T SUPPORT IT.

Tracfone is offering a $99.99 plan for 365 days. It offers 1,200 minutes, 1,200 texts and 1,200 MB of data. Noted above this information is "3X airtime for your phone". What it doesn't explain is that some phones like mine do not qualify for this so I only received 400 minutes, 400 texts and 400 MB, a 1/3 of what is advertised. There isn't even an asterisk directing consumers to more information about exceptions. I spoke to an agent prior to purchasing this plan and he never mentioned my phones did not qualify. So $199.98 spent for only a 1/3 of the service provided. I asked to be switched to their $125 plan for 356 days that offers 1,500 minutes, 1,500 texts and 1.5 GB but they said no. The manager wasn't helpful at all. This is clearly a scam.

I have with TracFone for years, I still have a phone that gets triple minutes. I bought 2 phones online, neither would make a call. I worked with people at TracFone for 2 hours trying to get them to work. They told me to send them back. I did at my cost. It's been over a month now. I have no phone, no money and am on the phone again with them now trying to get something done. I'm on hold again for the third time to get a supervisor which I asked for in the first place, on hold again didn't get a supervisor but they're going to get one now. Finally got a supervisor. She said they sent me a refund last month. I and my bank don't see one in my account. I guess I'll call back again. Don't buy TracFone. Service sucks.

I have been a very happy customer for years THEN I purchased a Galaxy J3 Luna Pro. The phone came and after two days three hours each on the phone they said, "Sorry send your phone back. It is defective." I followed directions and my phone arrived 90 day warranty reconditioned phone no owners manual. After all I had been through I was really upset. So they said sorry again and sent another phone reconditioned 90 day warranty. I couldn't win. so I gave in kept the last reconditioned phone with a new phone price. TracFone does not treat prople fair.

I agree with some of the other comments – Tracfone is a good alternative to more expensive plans if you don’t use your phone much and just want to have a phone for emergencies and occasional use. However, I would like to caution user who may want a bit more out of their cell phone. I have been a Tracfone user for many years and have recently been one who wanted a little more out of their offered services. I have been travelling internationally and Tracfone does not offer any sort of international roaming plans.

I have been a TracFone customer for several years now and from my perspective, TracFone is only worth it for a select few people. During my first year of use with TracFone, it was beneficial due to my low call volume, few text messages, and non-existent use. I basically paid a little over $100 dollars per year for a phone that I used for a few text messages a day and some calls every once in a while.

Me and my 3 friends were in USA for 3 weeks so we decided to buy a SIM cards from TracFone. Each $1 SIM kit which we bought contained 3 cards, AT&T compatible, T-Mobile and Verizon (which is probably CDMA). For the best coverage while traveling thru Arizona, Utah and Nevada I've decided to use AT&T compatible card.

I recently purchased a refurbished J3 Galaxy smartphone for my friend who is in a nursing home. There is a 90 day warranty on this phone - it was a refurbished phone. When we received it it would not work. We could not get past setting up the Gmail account. I called for their support and was walked through the same thing over and over again without any success. I asked for a supervisor, who did the exact same thing and I finally she said that the phone was defective. THEN they said that this phone was not eligible for replacement - I was not given any reason so I asked for a corporate person. After waiting, I was disconnected conveniently. I called back and asked again for a supervisor and got someone who was going to have me do the same thing that I had been doing for the past almost 2 hours! I said I wanted a reason this phone was not eligible and they could not give me an answer or would not give me an answer.

I recently was FORCED to buy a new phone because Tracfone has decided to cut off support/service for older 2G phones, but now the new phone I bought FROM THEM, is not working right... So, I tried to contact Tracfone Support using their Chat option, but was instead informed that they could not troubleshoot my problem because 'the system is not responding', and they gave me a number to call instead.

I've been a TracFone user for maybe ten years. Service has been usable until the last few years. A year or so back out annual prepaid service was terminated with no notice halfway through the year, with over 3000 minutes of unused time. After two hours on the landline they finally got service restored, but I had to have a new number, lost about half of the accumulated minutes, but did restore prepaid time, with no reason for the termination given.

I purchased a brand new phone, an LG Fiesta 2. It was charged to my credit card on 2/24/19. By 3/2/19 I contacted the Customer Service Rep (CSR) at 1-800-626-4883 ext. **. Note: All phone numbers for Tracfone eventually are forwarded to this number. The CSR agreed that my phone was "defective". They would send me an envelope, I was supposed to return my phone with all of its packaging in the envelope and they would replace it. It all was to take place in 3-5 days. I followed their instructions exactly and returned it on 3/6/19.

Live in Florida and during a hurricane. When we lost power my only connection to internet was my data connection as cable was out. Needed to check status of storm and also status of power restoration. My data speed was slowed by Verizon (the carrier my Tracfone uses) so much that I couldn't load any pages. When I called TracFone I was told that carriers like Verizon could slow TracFone data connections speed in areas where data usage was heavy to benefit their Verizon customers. She said it was in the Tracfone terms and conditions which nobody reads but I pulled it up and sure enough it is in there. I still have have TracFone but now I know what to expect during emergencies and will make other plans.

I have been using TracFone for over 4 years, and recently found out that they were planning on cutting off the towers that serve my phone, forcing me to buy a new phone, which I did, but those less than intelligent 'agents' at TracFone, cannot transfer my minutes / phone number, or anything else to my new phone.... I got in touch with them through Chat Support (my first mistake), and was asked to retrieve several numbers from the new phone.

Can't get the phones (2) activated with the triple everything. I have gone through the phone system with no help, gone though the instant messaging system and sent letters to two consumer affair addresses in Florida and they just don't respond. I am going to go to the BBB and FCC if this isn't resolved in a satisfactory way by May 1st, 2019. Very unhappy with Tracfone and wish we'd never bought these phones with triple everything attached. It was a great deal until they weren't activated with what was sold.

I've used Tracfone for over 5 years, and it was OK. My old phone started acting up, due to a dying battery, so I bought another similar phone, as the old model was no longer available. That phone had several issues, and I tried using the 611611 message service, to no avail. Then I tried the online chat, and was met twice with ignorant and apathetic people who clearly did care if I had a problem. I tried one more phone, and then suddenly my account, with over a year of service, thousands of text, nine-hundred minutes, and over a gig of data left, "disappeared". No way to get that back, even though I purchased all of this through their website, where there's a record of it. They didn't care, all apathy again. So, I will try another provider, and hopefully they will lose money and then go out of business.

I have had Tracfone for several years on my own Galaxy J7 phone. I renewed for another year with an early promo discount one month before expiry date. Four days before regular end of service, I received an email saying I would be charged for another year on auto-refill. I responded to the email saying I already bought another year, did not want my credit card charged again. I had cancelled auto-refill and their own website said I had no card on record for auto-refill. Sure enough they charged another year so now I’m paid 2 years in advance. I just spent 56 minutes going up the food chain of managers and they refuse to refund the extra year because they have NO record of my cancelling the auto-refill. They acknowledge that there may be a problem with their website but I’m still on the hook for the last charge. What a waste of time with a dysfunctional service dept.

We've had Tracfone for years and every time minutes needed to be added it has been a nightmare. Yes, I have a flip phone and they really don't provide service for that anymore (although this has been the same for about 8 years). Tried to activate a new Tracfone smartphone but you have to call them even though they say you can do it online. Got the phone and spent over 4 hours on the phone trying to deactivate my old phone and activate the new one. Finally they figured out the new one was no good and we had to send it back, of course the old phone is now deactivated and won't work either.

I have had Verizon for years. When I found myself in the market for new cell phone, I decided to look outside the box. Wow, I am so glad I did! I bought my own phone, found a bargain on Moto G5plus Gold that I love. I tried TracFone for a month (no contract), and was so happy with it that I bought the 1 year plan. A one time payment on my phone and then a one time payment on my service for the year. I'm done, no monthly payments, yay :). When you do the math and you realize this saves SO much money. And I don't feel like I'm losing out on anything - except the high monthly bill that I never understood. The customer service, both online and by phone, is great. The reception when talking on the phone is exceptional. Texting, etc... all works perfect.

I got a TracFone for Christmas to replace my old one. They put the air time and minutes on the old phone. The new phone was defective and will update the same update over and over again. I contacted customer service for about 2 weeks with this problem until finally they offered to replace the phone but I would have to send it back to them before I got the working phone. Dealing with these people is an absolute nightmare and honestly I don't recommend getting service through TracFone because if anything goes wrong it's not their problem.

Have had a TracFone for close to two years. Rates are very reasonable and I can carry forward unused talk time, text and data. Customer service it top rate if you need to talk to a customer representative.

I have used TracFone for at least 5 years, historically using an LG phone. Service was fair, contacting help on TracFone was a joke. I recently upgraded to iPhone7 via TracFone website. The phone is great but service via TracFone not up to par with this phone. So, my son had an extra T-Mobile chip (unlimited data, text, phone) for basically free. Contacted TracFone to unlock phone (no service plan, of course, phone was paid for, 2000 phone minutes and 4000 texts) left, but the idiots won’t unlock it so that I can switch providers because I didn’t have the phone for 12 months. Really, although I spent lots on TracFone the previous 6 years AND my wife is currently a TracFone LG phone user. Well, not for long!!

I had just one problem about a year where I could not get into my online account, but I called for help and it was cleared up. Right now I just buy some cards for 90 days at a time and key in the code to add it to my account. This seems to be the best value for my phone dollar.

I bought a Tracfone one year contract, it felt good at first, but after few month I found a problem, the 2G airtime is gone without much use, I only use the airtime for GPS navigation few times or check some information I need. I contact customer service and bought $20 2G airtime. One day, I need GPS navigation, and there is no internet, so I check the airtime balance, the balance is zero. How it‘s gone so quick without use? I feel so weird. I contacted customer service, and to ask why? The answer is I have to turn off the “mobile network” button if not use. So I turned off the ”mobile network” button, and bought $20 2G airtime again, I‘m paying attention at this time. And after couple of weeks when I check the airtime balance, the airtime balance is zero. I feel so bad, and I‘m so mad, I feel like I‘m being cheated. This Company is not reliable!

Updated on 03/29/2019: 3/29/2019 Tracfone Update. Tracfone did release my cell phone number, but only after I filed a complaint with the FCC > Better Business Bureau in their Corporate office hometown > I wrote a review for a TV station here where I live, > I asked others on Twitter about their TracFone treatment > I documented every email, letter, phone call to whomever, even Consumeraffairs > I contacted WalMart complaint dept. the store where I purchased my TracFone cell and PrePaid cards. I made a list of every store that sells TracFones anything, where I reside, and I made BIG list for the entire USA > which is very easy to do, because TracFone has 'Find A Store"; enter your Zipcode and it will give you every store in 'your' Zipcode. On 3/25/2019, I received an apology from their Miami Corporate Office.

I ported my number to TracFone years ago from Verizon. I wanted to port from TracFone to Google Fi and they have made it impossible. TracFone is so stupid that they don't know the account number required for them to accept a port request. Over the past few months, they have supplied at least ten account numbers that I supplied to Google Fi, and then TracFone refuses the port request. You read that right, Tracfone refused the account numbers they supplied me for the purpose. They will not open a ticket because they only open tickets with a successful port request. They absolutely refuse to let my number go. It's heartbreaking because it is the number my mentally impaired husband uses and remembers, and we are going to lose it. I will never do business with them again. Incompetent and unethical. Do not port a number you wish to keep forever to TracFone - you can check out, but you can never leave!

I had TracFone for 10 years - or more - I had years of service time and over 2000 minutes of airtime. I added time and service years as needed. Now I have nothing. TracFone continued to try to charge my credit card despite the time I had not used. I blocked a charge in November 2018 - then they tried to charge me again in March 2019. I offered to send the TracFone emails to them - they said they did not continue to try to charge me - and did not send me emails. Customer service agents refused to provide an email address. The customer service agents read a script based on key words they hear - no comprehension. I do not recommend this company.

I have been with TracFone over ten years. Was enjoying the services. Only used it when I had to. I use to recommend the Trac Fone to others but never again after my experience today. I purchased a minute plan from Walmart. Little did I know they had a plan for the regular phone and one for the smartphone. So I tried to call the company to just get my minutes that I paid for but they stated sorry the minutes you purchased was for a smartphone so basically, I am sorry. The supervisor told me, "You just basically gave us your money for free."

The company promises complete coverage, but it does not cover some areas in PA unless they are in a Verizon area. Customer service folks often do not speak English well and seem to read from a script. Also, going online to transfer a phone number from an older to newer phone provides an email that says request has been received, but transfer is never made. Have tried company two times, about a year apart. Price is good, but the service has some real problems.

I’ve had Tracfone for 20+ years and continue to love them. I don’t want all that other stuff, no smartphone and cameras, and such. Just a good old handy cell phone... and they deliver. I would like a QWERTY keypad, yet I’m not trading this phone for one that has camera, internet, games... Let me have my phone and text and I’m a happy camper. I especially like prepaying and not having to pay a monthly charge when my usage varies greatly from month to month.

Stayed on the phone for 30 minutes while this guy (Albert) I'm sure that was not his real name was trying to bring his system up. All I had was was a simple question, that still did not get answered. I did find the Corporate Office number but they was closed. I will try again in the morning.

Coverage is not available in all areas on their map, their green areas are where I only have 1 bar. But you know what this is still slightly more bars than what the liars Verizon and US Cellular have and dont get me started on the other networks. Phoeey. We should just dump them all.

On 3/7/2018 my old TracFone crapped out on me. So I bought a ZTE model direct from TracFone. I transferred my old minutes, with which I had purchased many years ago, Double Minutes for Life. I believe the last time one of their phones crapped out on me, which has happened a lot, although I have never sought an RMA, I inquired if my Double Minutes for Life transferred with my minutes to my new phone, and I was told they would. I intentionally bought a year's activation card sometime in fall 2018, just so it didn't get deactivated at an inopportune time. The last time I bought a minutes card, they denied my Double Minutes, stating that Double Minutes did not apply to the particular minutes card I had purchased on their website.

I have spent three weeks, over a dozen calls, multiple attempts to activate with no success. When it first came I tried to activate and after an hour with TracFone they said call back their system was down. I called back a few days later and after four more attempts at the automatic activation it still wouldn't activate. So, I finally get a representative who spoke broken English and he tried to activate it - another hour on the phone with him. I tried again a few days later with another representative and now the phone says no sim card.

I have been a TracFone user since 2007. I only use my phone when I travel, and I have been on their value plan. This incurs a mostly charge of 6.56 on my credit card. This year in January I had to call as my service days didn't appear on the phone. It had to be manually updated. The rep was Katrina and very helpful. When my bank notified me that my credit card was compromised and they were sending a new one, I called TracFone with the new number. The rep assured me it was noted and they would use it for the next billing. Feb 25th. I noticed the days update did not appear as scheduled. I called March 5th and spoke to some one with an accent.

Still have zero resolution regarding this complaint. Have contacted customer service numerous times both by email and phone. I had a pay as you go account which I canceled prior to going back overseas. I received email confirmation of the cancellation. The account that the money was being drawn from was in the US, which I did not have access to overseas. Unfortunately, I have continued to be charged for the plan. When I contacted TracFone by snail mail (not that they make it easy, especially when overseas) they promised that I would be refunded the $500+ owed back to me. The following day they retracted their statement and claimed that too much time had lapsed.

Ordered phone, recommended 6' power cable and minutes card. Tracfone sent the wrong cable, it did not fit my phone. Called TracFone. Was told to return cable. Returned cable to their return location. Got no refund. Called TracFone to discuss. They would not give me a refund because I did not send back the entire order...phone and power cable. And no refund for my return postage for the wrong cable they sent me. Small loss of $$$. They have lost me as a customer and I will never say another good thing about TracFone.

I have had TracFone for years and have NEVER had a good experience with their customer service, which is sourced out to who knows where. They lie about the wait time and there are numerous problems with them. There is NO PLACE to complain about them, either, as they control themselves. The last couple of times I've called, they say they will do something, such as transfer me to a U.S. representative or send me a new password after making my online account unaccessible, and they never do. They "pretend" they have done it, but it never happens. If they get upset by your response to them, they sabotage your account. This has happened to me more than once. I am going to have to spend more money and get a new carrier with a U.S. based customer service, but it will be worth every penny! DO NOT use TracFone. You will be in for a nightmare with Customer Service.

I've used TracFone for years, and while dealing with customer service always been a long, drawn out affair, my problems have always been addressed successfully. This time was different. I purchased a simple flip phone, and wanted to transfer my old Tracfone number. I couldn't do this on their website; I was prompted to call their 800 number.

If I could pick zero stars, I would have. Transferred phone # to new phone. We could not make or receive calls, called Tracfone customer service. Over two hours later we finally spoke to the only person in customer service who knows what they are doing and sent us an update and we could make and receive phone calls within five minutes of speaking with her. The texting still did not work. We called back at a later date since we did not have an extra two hours to waste at that point. Called customer service and transferred several times and got disconnected once. Over three hours later we could no longer make phone calls and the texting issue was not resolved. The customer service is horrible, they don't listen to what your problem is and every time you get transferred you have to start the entire process over. The majority of representatives do not have the knowledge/skill to fix any problem.

Over a month of time dealing with service people to get mim trans from one phone to another. 3 or four SIM cards later finally got some of the time and mim. but lost my number. The reason I wanted to keep number was it is tied into several accounts. They said I could keep my number but by the time all the hoops got jumped through they said they have given my phone number to someone else. This is not good to say the least. Zero stars.

I transferred the phone from TracFone to another carrier because their data plans were outrageous/terrible. 2 1/2 hours after the number was legitimately transferred to the new phone/carrier, TracFone charged my card for another 30 days when Verizon notified them about the transfer WHEN I WAS THERE TO WITNESS IT! Those hypocrites (who could barely speak English), completely denied that the transfer even occurred and denied a refund. Also, earlier I had talked to TracFone about having airtime without having to add minutes because I had 6000 minutes which I didn't need.

Buyer beware. Their consumer services are useless to say the least. Wasted a lot of time and money with them. NEVER AGAIN!!! Horrible! Not to mention, the people on the other end of the phone have a hard time comprehending American language. Frustrating and infuriating to deal with only to get nowhere.

I decided it was time to upgrade my TracFone. At this point I had over 1000 minutes, 700mb of data and 2000 texts in my account. When I tried to transfer my phone and telephone number the fun began. My time transferred to the new phone but I couldn't make or receive calls. After spending hours with customer service they could not fix the problem. They sent me a new phone but the same problems occurred. I switched back to my old phone but my minutes disappeared. Went back to customer service and they could see my minutes in the account but could not be put back on my phone. Beware of the line. It takes 24 hours to update. That is just their way of getting rid of you. Spent about 4 hours on the phone with them and they fixed nothing.

TracFone will not honor their own Promo Code 35086 on the 365 service day card they mailed me. Also I could not use chat to find out why because it was not working at 10:40 a m EST on 2/12/2019!!!! I got on chat with them today & after 15 minutes I was given a phone number to call & denied the coupon of theirs!!!

I bought a Samsung (TracFone) Galaxy J7 Crown and within a month the screen would display colored lines across the screen. It would be an intermittent problem that could last days or hours. The screen wasn't cracked and would correct itself on its own. Restarting the device didn't change anything. I contacted my extended warranty which referred me to contact the manufacturer, so I contact Samsung, and they refer me to contact TracFone. I contact TracFone online and explain my issue and they ask me to return my mobile phone to them for a replacement. They sent me a large FedEx envelope with insufficient packing for a loose phone and charger. Nine days later I get my replacement USPS in a well packed box.

Tried to buy texts, and increased the number selected after I had entered my CC info. It billed me for the increased amount, but didn't grant them to me. After a long online chat I was eventually able to get the missing texts, but was not compensated for all the trouble. TracFone never does that, in my experience.

I had been pretty satisfied with TracFone for a few years-- only $15 a month. However, I recently bought a new Samsung smartphone for my daughter, and trying to get the darn thing activated is a nightmare. We have been on the phone with customer service four different times, for hours. (My landline ran out of battery today.) They have you jump through impossible directions and hoops each time, with no different results. She can get on the Internet, but can't make calls or texts! And they just can't seem to figure it out, even though I see several other reviewers had the same issue.

Over the past 5 years, I have had to contact TracFone Customer Service about 3 to 4 times. Each time is like a terrible nightmare. The hassle one has to go through is inexcusable. One of the most dreaded areas I have is the problem of speaking to a representative with virtually no skills regarding speaking the ENGLISH language. You cannot speak to any natural English speaking people. The other area is that the representatives always assumes the customer is computer and cell phone savvy and knows exactly what to do.

Be aware of TracFone's "warranty" policy. I know from experience that if you have an LG product and should happen to need warranty service or repair during the original one-year manufacturer's warranty period, you will end up getting a refurb phone back from TracFone that comes with a 90-day warranty attached. It doesn't matter how much of your manufacturer's warranty year may be left, you will end up with 90-days. Not only is this completely unethical and immoral, it can't possibly be legal. I sent them a 2-month old phone and now I'm stuck with a refurb that is only warranted for 90-days. TracFone's customer service is useless, they just tell you "that's our policy, sorry there's nothing else I can do."

I have been a customer for well over ten years. About a month ago I switched to a smartphone from a flip. Everything switched over just fine without incident. About 2 weeks ago I dropped the phone and the screen shattered. Totally my fault. So I went to TracFone website and bought the same phone again. Once I received it I switched everything from my broken phone to the very same model (refurbished J7 Sky Pro). All my contacts, pics and apps switched just fine. But the phone wouldn't make or receive calls or texts. Contacted tech support 4 days ago. Nothing. They tried solved the issue. Spent over 6 hrs online chat and phone with them. They sent me a new Sim...put that in today...still have exact same issues. Called tech again. On phone for over 3 hrs...still not solved. They even factory reset my phone...losing all my contacts, pics, apps...which I was willing to do, if in the end my phone would work...but it does not.

I have been a customer since June 2018 and established auto pay in August. No problems until Jan. 2019 when I received notice that my activation would expire yesterday. I called and they had no record of me being on auto pay so made a one time payment with my debit card. Today I received an email that my service was deactivated because my bank declined payment.

They "lost" or "can't see" my transactions in total amount of $113.72 (950 minutes, 1500 texts, and 2.5Gb of data). I can see these transactions in my account on their website in "history of payments", and also in my bank statements, but they "can't". Imagine you paid $250 for service. You are asking to transfer that service from one phone number to another (your carrier claims that they'll do this no problem and for free). However, only about half of that service transferred, another half is gone. They can't find records, that you paid $250 in the first place.

I thought activating my new TracFone was going to be a simple process since this is what I was told by the Walmart associate which assisted me in selecting a phone and carrier. This could be the farthest from the truth. TracFone was unable to activate and provided me with 3 options to try an navigate a process to get it activated. One of the options was to return to the store and have them re-scan the package. The second option was to take pictures and email verification to them. I don't recall the third option.

I use my TracFone when travelling in the United States from Canada a couple of times a year. I pay a yearly contract then add International calling minutes and data when needed. On October 28th, 2018 I had over 900 minutes of international calling available. On October 30th I had none and did not make any phone calls. We contacted a representative and we were on the phone for over 90 minutes trying to sort it out. We ended up buying another International calling card and chalked it up to a glitch in the system as we were getting absolutely nowhere with the representative. International calling minutes were once again topped up and we were good to go.

I got this iPhone SE last week or so with 1300 minutes on it. I already had 2 older TracFone flip phones. One with 600 min. and the other one with 1100 min. I asked if I could transfer the phone number from the 600 min. phone to my new phone. No problem, switched over, although nobody told me the older phone would now be deactivated and I would lose the 600 min. But wait! There’s more! I asked if I could transfer the 1100 min. from my other flip phone and was told "yes, but you will lose the 1300 min. on your new iPhone SE"!! But I already paid for those 1100 min!? I just wanted to use the new iPhone SE and get rid of the older flip phones. They were no help at all... Been with these monkeys a good many years too. Needless to say they are losing my business AND my family’s and my friends too. Talked to two (supposed) supervisors, no luck. Going with a better outfit. You know where you can stick the 3000!! mins. TracFone!!! I could care less!!

Had phone a month, then failed. Returned under warranty. Have called service 5 times, (each time talked to an agent in India/Pakistan). Had to repeat my information each time, then on hold for 20 minutes each time! Finally talked to a manager in Miami office, I did better with India! I am out a $120 phone, have lost my phone time, and probably lost my old phone #. The phone was my primary unit (no longer have a landline). Every doctor, business, and personal uses that #. I feel I have been abused by this company!

Why would anyone ever in their right mind purchase minutes TracFone service when they can get unlimited phone calls, unlimited text and at least 2 GB of data for only 15 to $25 at any other company? Plus they could have unlimited data starting at $35 a month. Check around this company is ridiculously priced ($120 for 1500 minutes talk, 1500 texts and only 1.5 GB data.) For $25 you get only 500 minutes, 1000 texts and a measly 500mb of data! Shop around. You can even get unlimited everything including data without throttled speeds for $35 a month. This company is laughable I don't know who would ever purchase a plan from them at these outrageous prices for very little service.

Everything about their service is fine... as long as you don't have a problem. I bought a smartphone from their website and it arrived with physical defects. I called 9 people to get it activated and receive calls. Then spoke to a lady who tried telling me my warranty didn't cover defects I didnt cause. Finally get to a manager about replacing my phone and she couldn't tell me whether or not I would receive a phone or an empty box (to send my phone back). It's been 3 days, waiting for the box or phone and magically my service has been deactivated. No records of my phone number or SafeLink even though SafeLink says I'm still enrolled. I don't even have the box or new phone yet! I need a working phone for work. I'm so upset!

I have been a TracFone user for 5 years while visiting the US. Since we are not resident in the US for more than 3 months we only purchase 3 months worth of time. Each year we have to obtain a new SIM card as the old one expires unless you keep active minutes. I purchased a new phone from TracFone last year, used it in 2018 and now want to use it for travel outside the US. The phone is locked and TracFone will not unlock unless I take a year contract. This is ridiculous as I own the phone.

I purchased a smartphone with the triple minute addition. I am not getting triple minutes. Recently, when I ran out of minutes, I could not get my phone to accept the minutes I bought and paid for and TracFone's customer service was not service at all... They are useless. If you want bad service and to not get what you pay for, by all means, use TracFone...

While on a trip to Arizona recently; I could not use my TracFone. I was unable to make or receive calls even though I had 5 bars. When I returned home I called them and was told that because I was out of my zip code that is why I was unable to make or receive calls. The only way to remedy this is to have contacted them while I was on vacation and have my zip code and phone number changed. As far as I am concerned this is false advertising.

On 12/11/18, I purchased a gig of data for my phone. By 12/20, it still had not appeared on my account. I chatted with a very rude and condescending agent but he asked for the transaction ID and at the time, I was on my phone waiting to pick up my granddaughter so I told him I’d have to try again. When I got home, I chatted with a guy named Nestor. He was much nicer but not much help either. He was difficult to understand but said I had to give them 24 hours to ‘update’ their system. I was to contact them again after the 24 hours and they would manually add the gig.

I purchased two LG phones (one for me and one for my wife) from HSN last August. The deal was you received one phone, 1500 min. talk time, 1500 min. text, 1.5 GB data. We’re retired and very seldom use them. After three months they turned our phones off, they said our contracts were up. I called and that was resolved. After six months we can’t download text messages. As a grandparent that is important for pictures. I called again they told me I needed more data time for $10.00 per phone. The girl on the other line was so hard to understand I finally gave up. Hello Sprint, good riddance TracFone. DO NOT DO IT.

I have been a loyal and very happy customer with Tracfone for roughly 8 years and I am still keeping my account. On 12/30/2018 called customer service to ask what I had to do to switch my 2 daughters phone numbers to Sprint to be on my wife's plan. I was given the account numbers and when I asked about switching their remaining data and minutes to my phone the customer service rep told me it would be no problem. Fast forward 12/31/2018 at the Sprint store, one of the account numbers was incorrect and the information about transferring the Data to my phone was also incorrect.

Every time you call it is a new hoop to jump through. Service, knowledge and help rate a zero. I would dump Tracfone but I have over 2,089 minutes, etc. built up over several years that I don’t want to lose on my iPhone 5s. Here is my experience: Bought a new iPhone 7 with service from Xfinity Mobile. I had the Tracfone iPhone 5 number ported over. Was told by Tracfone just call after port done and a new number would be assigned. Called TF for a new number and was told they could not do that with the current “5” phone’s sim card. They would instead send me a new card.

If you only use a phone a few times a day this is the only way to go. Best way to save money at least half the cost of that of the standard cell phone companies. Best way to go is the $100 prepaid plan.

I have been a TracFone customer for more than 10 years. When texts with photos would not go through to my email I called 3 times! Twice I was disconnected after 30 minutes while the service rep couldn't fix my problem. Their scripted conversation only adds to the frustration of them not being able to fix the problem. The call center back noise of the other employees. It's very distracting when you are trying to follow directions from a heavily accented service rep. They have lost me and my 3 accounts as of today.

Well, I will summarize it like this. The absolute worst company on the planet earth. It's a total scam. Please it's not worth your health. They have a horrible customer service. The justice department should intervene.

I have had my phone a week. After adding minutes and airtime I could not make or receive calls. I have made several calls to get it fixed and was placed on hold. I could hear talking and laughing while being told NUMEROUS time, "Please hold a minute." I finally asked for a replacement phone and they gave me a got a ticket number. Then they cancelled my ticket number and said phone was out of warranty. I have not made the first call with it. I have had it less than 2 weeks. Customer service is worse than HORRIBLE!!!

You'd think there would be an option to speak with a human after the phone system gets stuck in a loop, but no. You just have to keep entering the same numbers and being ignored like an idiot. Getting onto chat isn't any better. After they get your problem completely wrong, they basically tell you to bug off. I must have Stockholm Syndrome to be staying with them.

TracFone has very poor customer service and inability to fix or help with equipment and connection problems. When you talk to customer service about the problem, they literally laugh and tell you to get another phone and laugh: literally.

I purchased TracFone because I rarely need a cell phone. It was a few years ago and at the time had roll over minutes. Even on high the sound was low. It came with an earbud, but it was not comfortable and didn't help much outside.

I have had TracFone for 10 years and loaded phone with 120 minutes which doubles with my phone but did not double. Called "customer service" to resolve problem but got their talking points and would not double. Asked for manager and was told same, won't double and hung up on me. Called back and asked to be transferred to U.S. customer service and was refused and hung up on me. Goodbye TracFone and 1 star is too many!!!

I have been using TracFone for several years now and have not had any issues with them. I originally purchased a phone from HSN and have updated my phone every year with a new one and minutes thru them.

I have never had a problem with TracFone, very helpful. When I ran out of minutes I was able to buy more airtime and add it in right on my phone with no problems at all. But some of their customer support representative have an accent which makes them hard to understand, frustrating.

Been w/o my cell for a month, trying to transfer landline to my TracFone. 4th call & 55 mins waiting for supervisor because I can't understand rep's bad English. 45 mins waiting for supervisor who never answered. S/B 0 rating.

I bought a new phone, didn't work, customer service was a joke. Exchanged it for another, didn't work. After hours on the phone with customer service trying to work out an exchange of mins. Decided to forget them and went somewhere else.

I called and asked if my phones were compatible. I was told they both were. I called Sprint and got them to unlock the phones. I purchased the necessary kit to transfer service and the problems are still continuing months later. Randomly, phone service doesn't work unless you restart the phone. Data has to constantly be turned off when you have wifi access and off when you don't, very annoying. Picture mail doesn't work (although it did work very briefly). I'm now told my working, activated phones are not compatible. Live chat kept threatening to disconnect if there was no response after 60 seconds although I was responding and doing what I was asked, like restarting the phone which obviously takes a few minutes.

TracFone fits my needs. I buy 120 minutes (they triple that amount) for 29.00 every three months and I have lots of data and texting. Although I still have a landline, I take my cell with me and use it a lot outside my home.

Original bought my TracFone when my parents (both in their 80’s) so that they could get in touch with me. It was a basic cell phone. Every year I would buy the one year service card for $100. I didn’t use the phone much and the minutes (200 I think) lasted me an entire year.

After buying a TracFone from my local CVS in Columbia SC, I tried to activate it for TracFone to tell me there's no service coverage in my area. Question, why is the phone being sold in this area then? So now I'm out of my money for the service plan (because it's non refundable) and I'm returning the phone. I would give it a no star rating but I had to chose one.

Got an email from TracFone of 30 bonus minutes if I renewed with a 60 minutes card. It said it was good for 30 days. Entered my PIN and the bonus number, it would not accept the number. Called TracFone and was told the number had expired. Asked about another bonus number I got on my phone one day earlier. They told me it was used 5 day ago. This also happened last year when they sent me bonus code - it was no good. TracFone bonus minutes are fraudulent!

I recently had to call TracFone customer service about unauthorized charges on my card and had a very awful experience. I was transferred four times and was told they can't help me and hung up on me. They double charged me without my authorization and then they claimed that I did it on my phone app. I couldn't renew it on my phone, that is the reason I had to call the customer service and they made the charges. I didn't realize until a few days later when I called my bank that I was charged twice, but they told me I did it on my phone app and since there was usage already on my phone, they couldn't refund me, how absurd!

I transferred my land number to my TracFone that I hardly used and had 4629 minutes plus 3.27 GB of data and SMS: 5455. And after transferring my number they only gave me 1280 minutes and 1.25 GB data and SMS:1280. I have spent hours over this week trying to remedy the problem... Have been promised the return of my minutes but they have not done so. I am so angry with TracFone company. They have stolen minutes and stolen my time and wellbeing. I am over the top angry with how they have handled this and so easily dismiss my concern. I want my minutes and data RETURNED!!!

After paying for a year of service, I wanted to port my cell number to another phone and get a new number for my Tracfone. Customer service told me to port the number and then call back, which I did. They had deleted my service, my account and wiped out 3 years of minutes. After 4 reps and 3 hours no one at Tracfone could recover anything for me. I disputed the charge with my credit card company and they lied, essentially stealing my money. The last rep told me to call my credit card company to reverse the charges because there was no way he could refund me.

After purchasing this phone, already pre-loaded with Tracfone service for a year, from a cable shopping channel, I was so thrilled with my choice!!! Until I began using it, that is!!! Data was drained right from the minute I activated the service! Finally learned how to stop data drain. Then, out of nowhere, the screen tells me no SIM card installed, and now have an hour of time and some data that I can't use. Customer service no real help! All they've done is subtract minutes from another cell I have. Also, when I had voicemail waiting, it took a good 3 minutes, subtracted from total of course, to hear the actual voicemail! I'd bet that's done on purpose! How this service would last for a year, as the cable channel said, is beyond me!!! Forget the SIM, just going to let it go, and will NEVER use Tracfone again!!!

I live alone and just carry my phone around in case of an emergency in my home and as an alarm clock. I've had 3 LG flip phones and two broke over the years. The last one I bought at Walmart had a T-Mobile card and couldn't be used from my home, but worked fine when I was about a mile away. What good is a phone that has no service at my home. I contacted TracFone and they sent an AT&T Sim card. I could call out but couldn't receive incoming calls. I called at least 10 times and one tech referred me to another who referred me to the "upper department" I talked to at least 18 people and each gave me about 5 codes to try. Finally it was decided that I needed a new phone. Now this is going on over a total of a month and a half. I received a new phone that was not to my liking and tried one last time and this time one of the codes made the phone work.

Waste of time and money - Unfortunately I learned the hard way. TracFone has terrible customer service. I had the plan for two months and never had voicemail. I wasted many hours with chat and voice help - all the while TracFone was draining my minutes and data from the plan I paid for. Voicemail was never able to be fixed. I asked for a credit to my account then spent a few more hours on hold and chat since I was told by three different customer reps to call a different number to get a refund. In the end, they said, "We do NOT issue refunds or credits" but you can be sure they subtracted my voice minutes and data that I wasted contacting their customer service.

Began receiving non stop ringless voicemails on my TracFone. No message, just a beep. As soon as I would delete one another would come within 15 minutes. This went on for days to the point I wanted to smash the phone because of the aggravation and cost. Called TF customer service and told them I wanted to deactivate my voicemail. The first rep I talked to kept me on hold for 1/2 hr and at the end she told me it was now deactivated. The voicemail was not deactivated, but this idiot changed my password so I couldn't even access the still active voicemail.

I bought the prepaid phone card which even after activating the card did not work. I called customer service 4 days consecutively to get them to fix the problem. Each time they said the problem was fixed but after an hour the card would stop working again. On the 5th day I called to cancel the service and get a refund. They deactivated the service but refused to give me a refund even though I had not been able to use the card even once to make calls. The WORST customer service experience ever.

I ordered a phone and have never been able to receive it, no one is ever willing to help resolve the issue. They charged my card and still haven't delivered the phone. I've made numerous calls and contacts with NO resolution. Go with Anyone else, any other company would be better... If I would give a negative star rating I would. Even my attempts to speak with a manager/supervisor only resulted in them hanging up on me.

TracFone LG/Alcatel quit working after about 40 days. We are 6 months into 1-year plan, and have no idea if the phone replaced actually works. This is about the incredibly poor phone service - not unkind, but completely erroneous notes on account. We finally got a ticket # to return phone. 2-1/2 months later, we called to find out what was going on. TracFone personnel couldn't recognize our phone number, finally using the ticket # to discover that the replacement phone had been sent to unrelated name and address! No refund on service paid for, even though transferred me to "corporate" and to "refund" dept. I suspect these "depts." are not any different, from the lack of information and authority of each person I spoke with.

First, constantly ran out of minutes every month even after buying 1,000 minutes. I think the company is charging two or three times the minutes actually used. Second, on two occasions I submitted a credit card with the wrong address and the credit card was initially declined so I tried a second credit card which went through. Only to find out a day later the first charge went through as well. I called customer service to complain and get a refund on the second card and on the first time I called the customer service agent put me on hold and after 20 minutes I hung up.

I’m going to try and make this short! I bought a TracFone this past February and NEVER activated or used the phone. The only reason I bought the phone was for my mom when she goes to Thailand. Well the other day, I take the phone out of the packaging to get ready to activate it. I type in the IMEI number and then scratch the card with 200 minutes for the pin and it says the SIM card is deactivated. So I called TracFone on 11/09/2018 and I speak to a female representative and explain the situation. She tells me that the phone was activated and that the minutes were gone because the phone was deactivated after 30 days. I then asked, what was the phone number and no one activated the phone because I have T-Mobile. She keeps repeating the same thing over and over! I then asked for a male manager ID **. He then repeats the same thing as her and I keep explaining my situation.

I never write any kind of reviews, but this was way too much. Their data on how many texts and minutes I have used were never accurate. I would send around 100 texts and they would count it as 500. That did not bother me that much, but it was just piling up and one day when I bought more airtime they just didn't update my balance and told me I used up everything in two days...

I had bought a sim card from TracFone but didn't activate it and a month later received an email from TracFone about a promotion for activating my sim card between Sept. 28, 2018 - Sept. 30, 2018 and I was going to receive a $25 gift card. I activated the sim card in Sept. 29, 2018 and it's been more than a month already and haven't receive anything and I've been calling TracFone explaining this situation and they ended up telling me that the promotion was going to be like a lottery and the chosen customers were going to receive the gift card which the email never said anything about that. So I’m so disappointed with TracFone customer service. They are liars.

Spent an hour on the phone with a customer service representative that I could barely understand trying to correct the fact that my elderly mother was being billed monthly on top of paying for a year long plan already. I asked for a supervisor who then explained that they could not refund the charges that were billed incorrectly because "that is not an option". I asked for her supervisor and she informed me that she would be the last person I would be speaking to regarding this matter. I have never been treated in such a rude and dismissive manner. Deeply disappointed. I'll be reporting this incident to the Better Business Bureau as well.

I'm in my 70's, doing great, but never have had a need for a cell phone except when on vacation or perhaps an emergency. About six weeks ago I decided I'd better charge the phone. A pop up appeared on the LG phone saying that the 2G phone I had (which I bought new a year ago and used about twice), would no longer work in my area.

I was given this phone as a gift because I am a DV victim. They do not have unlimited minutes nor text messages. My family paid $125 for a plan and told it was each month for a year, well yeah it was an odd price. However, I'm only using the phone for 2 weeks, out of messages, and out of minutes! All other prepaid companies offer unlimited text and talk, TracFone does not and charges far more than big name prepaid services! ATT offers unlimited talk and text for as little as $25 a month. Stay away from TracFone!!

Phone doesn't ring when I am called even when calling myself! Voice mails come 3 days late and many important work calls have been missed. Customer service from Pakistan. Only resolution they give is to reboot.

I bought a TracFone SIM card for my unlocked cellphone 2 years ago and a one year phone card. When I replenished this card for the second time for another year, my phone calls all of a sudden displayed a caller ID at whoever received the call. This caller ID was a totally strange name and included a location that had nothing to do with where I live. I spend hours upon hours on chat and phone with the TracFone company. Their answers were ridiculous; 3 times they advised me that I have to take that issue up with my landline provider.

The phone I received did not work from the day I got it. Spent over an hour with several representatives trying to figure out the issue of not being able to send/receive calls and texts. The phone itself worked fine hooked up to my wi-fi but not anywhere else. They blamed the issue on the device and said I could either get a refund or swap the phone out. I only purchased this phone to use while my other phone was being repaired with Samsung, so swapping it out would be pointless with the time it would have taken with shipping. I requested a refund and was told I would only receive a refund for the device and not for the plan EVEN THOUGH I WAS NEVER ABLE TO USE THE PLAN BECAUSE THE PHONE DID NOT WORK! There is a reason people stay with companies like ATT and Verizon. Horrible customer service.

We've used Tracfone for many years. My daughter's Rebel LTE got a cracked screen so we took a chance on a refurbished Rebel 3, purchased on Tracfone's site. Problem 1: The rep told me that the 2 day FedEx does not deliver on Saturday & you have to sign for it. Knowing that nobody would be home Monday during the day to sign for it, I had them ship it to my work. However, then I got an email with the delivery date: Saturday!!! Well nobody would be at my office Saturday, so instead of being able to have the phone Saturday (If the rep had known what she was talking about) or even Monday, they attempted delivery on Sat and then said they wouldn't be back til Tues! And you can't change the deliver address once it's ordered. So we get the phone and it has issues almost immediately. Screen won't turn on until you try multiple times.

So I'm talking with a polite woman from Guyana where TracFone's Customer Service Dept is apparently. Took a half hour to determine the phone was dead and needed to be replaced. I'm on hold now so she can do who-knows-what but she keeps coming back to tell me she needs another two minutes. She's returned to the phone to tell me she needs another additional two minutes at least five times now. Not sure what she needs to do. I haven't given her my address yet. When I asked her whether they would extend the expiration date on the minutes purchased she said 'no.' Does that sound fair to you? You'd think that would be an easy thing to do, right, especially since my mother won't be able to use it (for emergencies). Still on hold... but she keeps coming back to tell me she needs an additional two minutes. Wow, just horrible. This is a Third World company folks!

Poor English speaking salesperson. Trying to add another phone (iPhone 5) took close to an hour having to spell out name and numbers over and over again. The rep was polite but they need "rosetta stone" class. It reminds me of the credit card ad... "my name is Peggy"!

Alright I bought a plan of 350 minutes with them, and 10 days before my expiration day, my phone was blocked. They said I already used my minutes. However, this is NOT True! It is their system, a broken system, which made the mistake. They actually realized it is the system's fault, but refused to give me those 234 minutes back. It feels like being wronged and cheated by them! Worst experience!

When changing from old TracFone to new phone I had problem, it was my fault, I went to their help site chat and they promptly helped me with error, again my fault, they talked in manner a 68 year old could understand.

WOW, I cannot believe this one. I have had an account with TracFone for over 10 years. Last year 234 days ago, the phone was shot and they sent me a new one. No problem there, but I travel out of the country every year and I have to have my phone unlocked so I can swap out sims while out of the US. No biggie right? Wrong. Even though I have bee a customer for 10 years and they issued me a replacement phone, I cannot get this phone unlocked because it (the new phone not my account) has been active for only 234 days of service. Their policy states you need 365 days before they will unlock the phone.

They billed me for me than what their summary showed. After talking to 4 levels of support, none of them were willing/able to change the amount, acknowledge that their system caused an issue, and did not want to see a copy of the billing summary that their system provided. I felt like they were treating me as a liar or a fool because I clearly have detail to defend my side and yet they kept telling me their system didn't have that information. Wasted 1 hour and got nowhere. Called my credit card and the transaction was canceled in less than 5 minutes on their side.

I was in the market to purchase a new phone, one that's capable of using wifi calling. I researched phones talked to at least 3 different customer service staff asking them specific questions related to an iPhone I was interested in. I asked each one, is this phone capable of wifi calling. I was told each time, "Purchase it, activate it, check your network, if it's not a T-Mobile network we can send you a T-Mobile Sim card. Insert it and you will be set to use wifi calling." Wrong! Purchased the phone, activated it this morning, spoke with Tracfone asking about my network, I was told this phone is not capable of wifi calling. They offered me nothing, only, "Sorry just can just return it."

I live overseas, and when returning to the US previously used a TracFone for local calls. It is expensive, but fairly convenient. Last trip back (2017) they said the actual phone was no longer supported, and sent me a new one. We loaded it up with minutes, but despite spending an hour on the helpline with them it never got working. Now I don't have a lot of time to spend ** around with a stupid prepaid handphone, so I left the US without getting it working, despite the fact that the phone now had 240 minutes on it. This year (2018) I get back and they say I need a new sim card, which I get, and re-up another 60 minutes of credit, only to find that my previous 240 minutes were deleted. Subsequently I spent over 2 hours on the phone with heir "helpline" explaining that I could not use the previous credit (as the phone never got working) so it should be refunded, or rolled over.

I purchased a Samsung Galaxy from TracFone. I upgrade my phone. I could not return my Samsung Galaxy. Call TracFone to see if I could get it unlock. They wouldn't, I ask to speak to a manager who came on and said, "You have already been told what we are not going to do. Have a good day."

If you have plenty of minutes and run out of days, too bad; you lose everything. Who cares how many minutes you had or how many people will not be able to reach you and not know what happened to you; no days, no phone number, no service. Most companies let you buy minutes or blocks of time; TracFone requires you to buy both minutes and days. If you have lots of minutes and run short of days and short of money... too bad... you lose all your minutes and your service and your phone number. The phone is not good either; just cheap unless you have a lot of money and if you do... take it to a better place.

I went on my Samsung Galaxy J3 Luna Pro and chose "My Account Downloader." I needed minutes for a full year and they offered 3 options. One was $99 for 1,000 minutes, 1000 text messages and internet time. The other was for $150 for 3,000 minutes, 3,000 text messages and internet time. And the last package was for $199, but I cannot remember what the numbers were for that. The first time I chose that option for the $150 package, it said an hour later that there was an error. My internet went out and I thought maybe that had something to do with it. I went back in through my cell phone and chose the $150 option again. My minutes finally showed up, but not all of them, and I only received 2,000 text messages.

First of all, these people are in India or South America, so their accent is really thick and they speak really fast, making them extremely difficult to understand. When I ask them a million times to slow down, they always stretch their words out for the next few words (sounding sarcastic and condescending) and then go right back to talking fast again. In fact, they talk so fast that I have to keep saying, "waitwaitwaitstopstopstop" because when I just say "wait" one time, they don't even hear it because they don't take a breath. I have to constantly repeat things, and they are constantly answering questions that I am not asking, while not answering questions that I *am* asking.

Kevyn of TracFone Technical Support Chat would not answer the questions that I asked him and was EXTREMELY rude. He treated me as if I should already know the answer to questions that he intentionally tiptoed around. Right from the start with each question he would avoid answering me and then he would say over and over again, before I could respond, quote "Is there anything else that I can assist you with" (trying to get rid of me), instead of waiting for a couple SECONDS for me to respond.

Calling customer service is like dealing with a Middle Eastern country, unable to understand them and they are clueless in assisting you. They refused to unlock my phone so I could switch providers which cost me $100 to buy a new phone but no regrets other than using them in the first place. DONT WASTE YOUR MONEY OR TIME WITH THIS COMPANY.

I wanted to transfer minutes from one TracFone to another TracFone. I was on the phone and on computer all morning. I answered all questions but the one phone had a wrong zip code. I don't know why but I gave serial numbers and VIN numbers. I told them how many minutes I had left and the zip codes for the same home. One in my husband's name and one in my name. I lost 497 minutes besides what I wasted talking to them. I am not happy about this matter.

Dreadful experience with TracFone! We have a TracFone, and since their policy is that the service expires every year, but if you renew they add minutes to your minutes, we called to renew. Their customer representative by mistake, after we paid by credit card, instead of adding minutes, wiped out our old minutes (4,438). So we were put on hold and told to call back in 24 hours. We did and we were put on hold again and told again to call back in 24 hours and again for 3 times. Tonight after being put on hold forever they told us they cannot do anything about it! So wiped out our minutes instead of adding minutes, got paid for it, and did not resolve the issue.

I got an inexpensive smartphone for my daughter with a 30-minute-per-month plan, and it worked for a while but then it stopped giving access to voicemails. People could leave a voicemail, but there was no way to retrieve it or even change the settings (like you couldn't make a recording saying "Please don't leave any voicemails on this line"). I called CS repeatedly over a period of months, and they would just have me do the same process of resetting the phone over and over. I would spend an hour or more on the phone with them and they would just have me do it like 7 or 8 times, transfer me to someone else who would then have me do it again a few times, and it would never make a difference.

My phone was fine until 5 days ago. When I swiped to open the screen, I was presented with a diagram that I was supposed to figure out. Well, I've tried about a zillion times with no luck. When I called for help, I was told I had to re-boot - there was no other way! What??? If I do that, I lose everything in the phone, most importantly my pictures! I've called pros, customer service, anyone I can think of to no avail. This is a very poor design to say the least. I don't want to re-boot!

Service for my small TracFone was no longer available so they sent me an Android. My plan is running out and I asked to have the phone unlocked so I could go with a plan for Seniors that I selected thru AARP. Customer service will NOT unlock the phone because I haven't had this "device" for 160 service days. I didn't ask to have this phone sent to me nor am I responsible because the old phone was no longer supported. I had my old TracFone for 5 1/2 years, the time for that they do not have to honor--because it is no longer "the device in question." They indicated this condition is within the FCC regulations and will not make any exceptions. I asked to speak with a supervisor, I was on hold 9 mins and the supervisor agreed that they would not unlock the phone.

I bought a TracFone many years ago. I got the "Triple Minutes and Triple Service for Life" with it. Every time I would refill airtime, everything would triple, including service time. Now they no longer offer the "for life" plans and have. When I bought a 1 year 1500 minute/texts plan it didn't triple. I called in and was told I bought the wrong card. That the one I bought was for smartphones only. Well I have a smartphone and it came with Triple for Life. So I said I wanted a refund and they told me no refunds. After 6 hours and 10 calls and many supervisors I got so upset. I threatened to call my Attorney General and they finally gave me a refund. I will never deal with them again.

I only use the phone for texting and it does a great job... However, it is not the best phone to use to call as it does deplete the battery and it is not worth it to have any phone!!

After years of lousy service on 3G I "UPGRADED" TO A 4g smartphone WITH TRACFONE. SO FAR, AFTER FIVE DAYS AND ENDLESS FRUSTRATION AND ANGER, IT STILL DOES NOT WORK. [unregistered sim is the focus of the moment]. The online chat is either a robot or a geek that seems to be like a robot. It's hard to tell and I don't believe anything it types at me, as it has not resulted in CONNECTIVITY!

Went to use my TracFone, and the phone display stated that my sim card was unregistered. My phone indicated that I still had 1306 minutes and 120 days of service left. I called customer service and was told that the sim card was deactivated. They said I had no time or minutes left, however my phone status display indicated otherwise. They could not explain how their records stated I had no time or minutes, but the phone display said I had time and minutes. I was also not notified of any pending cancellation by them. They said that I would have to buy time and minutes to reactivate, but I would lose the 1306 minutes and 120 days. I read a review on this site that had the same problem.

I needed to purchase more minutes and was delighted to receive a promotional email offering 300 bonus points with the purchase of a 400 minute/1 year card for $99.99. Prior to that offer, I had planned to purchase a 450 minute card for $79.99. (I needed more minutes, not time. I have a surplus of time.) 700 minutes for $99.99 was a good deal. However, I did not receive 300 bonus minutes after plugging in the promo code. (I've never had a problem plugging in promo codes previously.) I called the 800 number AND chatted online with service representatives. Both times they insisted I had misunderstood the promotional offer. Nope-- that is not true and I have the email right here in front of me proving it. I don't understand how I can have documentary proof of the offer and no hope for accountability or redress, yet seeing all the bad reviews online, I do understand my situation is likely hopeless. Don't trust TracFone.

I own a TracFone, it say's "TracFone." The airtime card I bought say's "TracFone", my receipt say's "TracFone", however, I tried to activate it and couldn't. Customer service is telling me, I bought a Safelink card??? The store will not refund my money, Tracfone will not help me. Very dissatisfied with the thought that I am out $18.00 by a multi million dollar corp. SAD! Never again will I purchase a TracFone or allow anyone of my customers too. I will let them know they can get better service from another dealer.

I received a TracFone early 2011 and still have it. It’s a toylike 90’s style phone with the very minimum function-ability. I’ve never once complained until two weeks ago and needed a replacement. I called to request a new phone and she was reluctant but after I insisted she said that I should receive it by August 14th or 15th but I never received it. Not going to go into details but the conversation with the Tracfone “specialist” was odd & creepy.

It is the worst company that I have dealt with. Its SIM Card is a ripoff. I am from Canada and went to Chicago for a long weekend. As soon as I cross the border I stop on the first Walmart that I found and bought their SIM card in order to be able to use Google Maps and find my way. I installed, paid and activated it inside Walmart using their WiFi. I left Walmart and the phone reception is less than poor. I couldn't get any internet for the weekend and when I called them to asked them about it, I was told the complete plan for the internet was used as soon as I activated the SIM card. UNBELIEVABLE. What A CROOKED COMPANY. The worst I have seen until today. What a bunch of thieves. Don't buy this SIM card. It is a ripoff.

I ended up trying to transfer a phone #, that I was charged for to 'restart' the phone and lose all my minutes, etc. 3 days later I ended up moving to another cell carrier because TracFone reps told me that I would have the same plan on a new phone as the one it was with. They lied. It was with fewer benefits. I also didn't get a refund for any of the minutes and the month I had paid for. So figure I lost about $80. Sorry not worth the hassle or being lied to either.

When I bought my phone it said double minutes for life. On their website to refill the plan I bought said double minutes for my phone. But when the minutes were added to my account they were not doubled.

TracFone is offering 1 year service for $125 or $118.25 for agreeing to set-up auto-fill. I selected the auto-fill option and a new screen appeared with the $118.25 amount as expected. I proceeded providing usual billing information and the transaction completed with the statement that auto-fill was established. A few days later I checked my CC posting and noticed it was higher than I expected. I accessed my TracFone account and displayed the billing details which showed that I had paid the usual price of $125 instead of the promotional price of $118.25 but auto-refill was set-up.

I had been using TracFone cell phone service for months and everything was fine but then one day after I had just renewed my service for another 30 days with 1 GB of data I couldn't get on the Internet. I checked my balances online and my data balance showed as -54603 MB. I used their online chat service and also called their customer service line but no one could tell me how this had happened and how I could have negative data, especially that much! On a prepaid phone plan where each GB of data costs $10, it makes absolutely no sense. I have wifi most of the time and so don't even use excessive amounts of data. This company is a scam and their employees not being able to explain how this happened is even more frustrating. At $10 for every GB of data I would have to pay $540 just to get my balance back to 0!!!

After dealing with major medical issues for several years, I finally reached a point where I needed the "free cell phone service" funded by the government. I would be very grateful for such a service if I actually received it. Every single month since activating this service, either my calling ability or internet access stops working only a few days into the month. I call in and of course they say I have reached my limits. I rarely even use this phone. No one, other than my doctors and such, even has this number.

This company's service is unacceptably poor. Cust. svc. reps very difficult to understand due to foreign dialect. It seemed as though they couldn't understand my simply stated problem as any "corrective" data they input to solve the problem made the problem worst - to the point of account numbers being entered wrong, thus my attempts to access my account online gave me 'no account' messages - so I couldn't access my account to add minutes (I'd used most of 60 minutes on calls to them!).

I stupidly bought one of these TracFone LG's from Walmart to use as a backup phone. They assigned me a number that was previously used by some idiot who had bill collectors chasing him down. The number rang all hours of the day and night with collections agencies looking for "Steve". They did not believe me when I said this wasn't his number anymore so the calls increased. Called TracFone and complained. They said they could assign me a new number "but we can't guarantee it won't happen again as a lot of people use prepaid phones to avoid collection agencies." So, I shut down service, threw the phone out and "Susie from Texas" with her heavy Indian accent said I would have to forfeit the 400 minutes and "chalk this up to a bad experience." Lousy customer service and terrible company policies assigning numbers that were only abandoned a month earlier.

I received my new TracFone on-line July 23rd from Walmart.com after several frustrating calls to TracFone attempting to verify it would work in my ZIP Code area. I was finally assured it would work. After several attempts and a failed callback on TracFone's part I was told service was initiated. I paid 45 dollars for initial minutes but my on-line account said I had $0.00 in it. Nearly every phone call I made to family resulted in the people on the other end saying they couldn't hear or understand me. Last week, I was told I was being transferred to another "dept" for assistance and after 10 minutes I was disconnected.

I am planning a trip and wanted to add minutes to my TracFone. I purchased the phone card and SIM kit. I spent over 2 hours trying to follow the directions in the SIM kit. I finally called the company and talked to a robot for quite awhile and he told me that my SIM number belonged to another phone. Later that day I went to the local Target store and the technician spent another hour trying to do the same thing, with no luck!

I purchased a TracFone for my son for college along with $150 worth of minutes. The minutes were never credited to my account in spite of my having followed the instructions given me instructions to a "T". I spent 7 HOURS! over several days trying to resolve the problem on the phone with having experienced numerous hangups, customer service people with poor English skills, and several complete runarounds, without a modicum of an attempt to provide me any information on solving my problem. This company is by far the worst I have ever dealt with. The last individual I spoke with promised to have a supervisor contact me. That promise was made over a year ago and I concluded a long time ago that this company is not reputable and has no interest in solving customer service complaints or in providing a reliable service. I have recommended to all my friends not to deal with this company.

It is day 20 for trying to resolve a problem. Every phone call will ask your problem and then not be able to help and will transfer you. The transfer will not answer. You waste 30 minutes of data each call. We have made several calls a day. The operators are being timed so they transfer you. Day 17 spoke with 2 managers, one just hung up at 31 minutes in. The other claimed to refund us and transfer us to “Refund Dept” for details, that person said she lied to us. No one will help us. Day 20 I am out $120 for new smartphone that they fried the SIM card too for NO reason. We have proof we received it, yet they claimed it was stolen. BY WHO? They can’t tell. What can we do? Help please.

BEWARE!!! TracFone shut down my service even though I had LOTS of minutes on my existing contract. I received no notification of this action and only discovered it when I went to use the phone. I then spent countless hours on the phone trying to get assistance from their customer service staff. I was repeatedly told I would receive a replacement phone in 3-5 days. I went over a month without a phone. No one could ever explain why my service was disconnected On my old phone, I had data, calling, and text within whatever amount I purchased.

Customer Service is a must for any company selling online! Tracfone needs a complete overhaul in all venues. No direct email for any reason causes so much wasted time as their guidance with their phone prompts leads us into Never, Never Land! Understaffed with young foreigners trying to do the best they can with broken English and a prepared guide to aggravate the most tolerant of us mere mortals. Lost order numbers and phones that only be activated after a 45 min. session with their Ace, and removing battery, SIM card, and other moves which defy the Laws of Physics! I personally bought a phone online with usual misgivings, I must admit my shopping Ego has taken a major plummet into the abyss! Please correct this nonsense Tracfone, or put the cat out and lock the doors!

I placed an order for a new phone from their website on Monday. I was promised the item would arrive by Friday. Fifty three hours after I placed my order, it finally shipped. I will now be receiving my phone on Monday. After TWO HOURS on the phone, I have been hung up three times while being "transferred" to a supervisor and they were completely unable to find my order despite me giving them the exact order number provided in the emails.

Before attempting to switch to Tracfone I called customer service to see if it was possible to port my existing phone # over to the Tracfone phone and service plan. I also asked if my current StraightTalk service needed to be active when I do this. I was told no it did not need to be active. I repeated the question just to be sure, I got the same reply. When my new phone arrived a few days later and upon trying to switch my existing phone # over to the new phone I found that the old StraightTalk device had to be live for it to work. So customer service lied to me and I had to reinstate my StraightTalk service to be able to switch my # to the new phone. A waste of both time and money, why don't these offshore service centers know how these things are supposed to work?

Purchased phone. Got number with it. Number not given to anyone. Day later got calls from solicitors and health insurance companies. Constant calls. Annoying. Their response was to I must have given the number out. (which of course cost me minutes). Cannot wait to afford another phone. RUN TO ANOTHER COMPANY.

The sim card they send is for an old phone. The customer support is not able to understand simple English. The problem is that they need to be able to port an old number to the new phone. However, they keep activating the card even though activating the card prior to porting the number renders the card useless. I am on my 4th card and they just cannot get it right. The customer support is miserable and cannot do simple things relative to local number portability. Also, when you try to write a review they refuse to publish it. DO NOT TRUST reviews from TracFone, they are "moderated" to include only positive reviews. What a waste of time and money.

I purchased a flip phone for my 90 year old aunt June 1, 2015. The phone number was recycled and she received about 50 junk texts per day. Worked with TracFone and got a new number. Service seemed fine. Aunt complained that the phone was too complicated. I showed her how to use it again and again. I tried to use the phone at her apartment in Seattle. Phone said "No network, emergency calls only." I called the phone from my cell. Got voice mail in Spanish. I am English. Took the phone home to get on the website and see if something was wrong. TracFone website said I had a bad login or password. Hit recover password and got message that the system was down. Called customer service. They said they would fix the voicemail issue, but could not get me into the website... password problem. Tried phone again. Worked perfectly sending and receiving.

I've been up Walmart Family Mobile member for over 5 years and ever since TracFone is taking over I've had nothing but problems with them. Everything from timeliness of billing to not standing behind product warranties has made me spend many hours trying to resolve problems with them. Their help desk is abysmal and nobody speaks English. Their phone system is always breaking up and you constantly get disconnected.

I waited until today to write this review, the first review I've ever written because yesterday I was too upset to attempt this. I've been a TracFone customer for over ten years and never had a problem. That is until I was forced to upgrade because my phone was too old. On October 24 2017 I purchased a new phone with a year's service and 1200 minutes and I also transferred over 1700 minutes from my old phone. My new phone stopped working June 2, 2018. To make a long story short, I ended up with (1) a reconditioned phone, (2) lost all my minutes (3) lost 90 + days of service. This company's provides no domestic customer service, clearly their call center is located in a foreign country. Do yourself a favor and go to any other company and avoid TracFone. This has been the worst experience we've ever had with a company so we decided to get rid of all our TracFones and go with another company.

Every 90 days, I buy a card and add minutes to the phone. I only use it occasionally and keep with me for emergency, etc. To date, I have over 700 mins. I got a notice on the screen saying I had 10 days left till expiration so went and got a card. For some reason, I could not add the minutes and received the message that my SIM card had expired. I don't even recall ever having one of those. The only thing I can think of is last year, my TracFone got moisture inside and the phone died on me so had to buy another one, which I did.

Got kicked off SafeLink first, even after snail mailing to them paper proof my family and I are still on assistance! Then, these arrogant liars sold me a "plan" for my new LG Rebel which they refuse to activate voice service for. Their so-called "Customer Support" is a SICK JOKE which features ** who DON'T SPEAK ENGLISH but simply PARROT REPEAT certain phonetic responses from cue-cards. Their "online chat" only works with telephone web browsers by their design to prevent customers from printing the sessions.

I have been with TracFone for years. My phone broke, they sent me a return envelope to send my phone FedEx back to them. Told me it would be two days after they got the phone to send me a new one. It has been a week since I mailed back their phone. I spoke to 4 different people today, the first 3 said they had no record of my cell # nor my phone, the 4th person said they did have record of receiving it but the new one might not go out until the 27th. He said he would connect me to shipping.

I have never owned a "real" cell phone. I bought my TracFone at Walgreens years ago for $4.99 just to keep in the console of my truck for emergency purposes. I do not want to be constantly connected by phone to the world. This phone has served me well. It works great, and it came with the feature of doubling the minutes that are purchased. I had to use the service department for the first time this morning, and they solved my problem within 5 minutes. I had purchased a plan last night for 200 minutes, which meant that I should have received 400 minutes on my phone with the double the minutes plan. When the minutes appeared on my phone, I had been credited with only 200 minutes. It was too late for me to call the customer service department last night. I called this morning, and the nice young lady on the phone put the other 200 minutes on my phone within 5 minutes. You can't ask for better customer service than that.

In preparation of an upcoming temporary move, Verizon could not port my landline due to the distance and exchange. My only option was to port it to a mobile phone carrier. In the process of porting the landline to TRACFONE, I asked to speak to a representative in the USA as I cannot understand many of the other call center representatives. I was polite and respectful in my request. After three calls I ended up again with a representative in the Philippines who quickly disconnected my existing cell number and added a new cell number. He refused to tell me what the new number was.

Purchased Tracfone and minutes. Activated so I thought it never worked. Then I went around and around with customer service. They made me complete 20 steps over and over and transferring me to ever more rude people and disconnecting me. So then I go to chat. That was worse. Lady you should return the phone to store. I have been calling and chatting since June 18. I just had another unproductive chat about why there is no connection. She says, "Sorry. I don't know. Anything else I can help you with." Yeah you could make this phone work or credit me.

Bought a LG Rebel 3 TracFone from HSN. Started the old to new transfer process and got to where my old phone shut down service but the new phone did not pick up service. Instead I got an "Invalid SIM Card " note and the new phone and I cannot connect to phone service. Now both phones are useless. I called TracFone "Customer Service" and they ran me through procedures of removing/reinserting the SIM card 3 times and agreed to send me a new SIM card if I pay $10 for expedited shipping for 3 day delivery!

I have been with Tracfone for 15 years with no regrets until my last two smart plan cards. The cards stated 200 minutes, 500 text & 500 MB data, I only received 200 of each. Two Tracfone customer service reps said 200 was correct! I could not get them to understand that I was short 300 MB and 300 text. How hard can it be? I think I have been a customer long enough. I have very much enjoyed no contract but will not tolerate being ripped off.

I purchased a 400 minute plan which was suppose to double minutes. The customer service person said I purchased a 200 minute plan that was doubled. The site is misleading stating 400 minute card was what I was purchasing, if it was the case I was purchasing a 200 minute card it should clearly state that I am purchasing a 200 minute card not a 400 minute card and the picture beside my purchase showed a 400 minute card. This is so misleading. Totally wrong, customer service was no help. I will not be doing business with TracFone after my time runs out.

While they boast they have no contract requirements, they fail to tell you they have virtually no customer service. Absolutely deplorable! Placed on hold for 82 minutes! Their phones are totally junk and are set up to frustrate the operator more than assist. I would guess that any other provider would beat their service by three stars. Avoid the frustration and pay a little more upfront for a real service provider.

Called in a dozen times for the software updates, had the technical support take me to a manager who didn’t know what the ** she was talking about and this phone was paid for service for one year and still doesn’t work!