Tracfone Reviews

This is the worst customer service ever... Do not waste your time with this company. I have added time for the last 3 months and never get my time rolled over. I called on this last card purchase and was told that I had no time, but it showed I had 208 min., and could not make or receive a call as I did not have any time left, but when rep. pulled my account up it went to -0- while I was looking at it!!! When I ask about using my wifi on calls, I was told Wifi connections only work for internet usage and all calls will use up your data... REALLY. This is a service that saves you money, pay for just what you need, I cannot afford enough time with this company. Will be looking for better service. 17 days and maybe 10 calls at the most and no time, maybe all the calls from spam callers, that I don't answer, but block and delete is what is doing it???

I called TracFone to purchase additional minutes for my phone. The representative was a smart mouthed, lippy, unprofessional jerk who gave me a really hard time. Very juvenile and immature way to conduct business. TracFone needs to hire mature individuals that know how to treat people with respect. Shameful and disgusting company.

TracFone scammed me into buying a “bring your own phone SIM card Kit” AFTER they CONFIRMED my device was compatible. As they instructed, I purchased the NON-refundable SIM kit, only to have the next customer service rep tell me my device was in fact NOT compatible. They cheerfully explained how I could buy their device since I had the kit. The 3rd of 7 customer service reps was Mark. He completely verified with the IMEI # my device was good. I encouraged them to check the recorded call but they just kept bouncing me “up” to other supervisors. So to Maria, Rocky, Mark, Oliver, FloreBell and lastly Kane who informed me it would cost ME more to ship the kit back than the refund I’d get so it wouldn’t be worth it, was at the top of the TracFone service rep SCAM chain.

TracFone deducts a minute for every call made to my phone when I decline the call and no connection is made. I wish to pay for the service of using a phone, not paying for unauthorized scammers or telemarketers that call my phone on a daily basis. For all I know it could be an autodialer associated with TracFone made to drain my well-paid for minutes. This is shady, bad business.

Tell me how TracFone and Verizon can be down or not working at the same time. What is really wrong? I have a TracFone that I cannot add minutes to and my family has Verizon phones that do not work today. What is going on? Two days and no service with either phones.

It took over 3 hours to work through TracFone's website and phone support to purchase a telephone. Of course they initially stated that it was my credit card info that was causing the problem. However, I had my CC company online, and they verified my account in good standing. After repeated attempts, finally the card went through. I asked to have the shipping speed upgraded as compensation for wasting hours of my time...no deal. After speaking with the supervisor, he blamed the delay on "system upgrades"...and no deal. These guys really suck. If you have an alternative, go somewhere else!

My wife and I both have TracFones. Yesterday 6/27/2018 both phones showed invalid sim card. We could not make a phone call or text. I called support and they said they would send 2 new sim cards. Our carrier for both phones is Verizon. What are the chances of 2 sim cards going bad in 2 phones at the same time? Tracfone is sending sim cards . Will take 5 days so we are without phones for 5 days. I think the problem is with Verizon network. That seems more logical than 2 sim cards going bad at the same time! If Tracfone cannot fix the problem I will have to go to another vendor! Their problem solving is not good!

Based on my experience with TracFone, I am sure that they are engaging in fraudulent tactics which involve systematically deleting minutes from their customer's accounts. Their customer service is horrendous. I recently spent nearly three hour on the phone with their "customer service representatives" trying to get them to fix a problem which they caused, through no fault of mine. Their system deactivated my account and deleted over 2000 minutes from it. I had to spend my valuable time, nearly three hours, explaining what their system screwed up my account. All of their customer service personnel appear to be based in Asia, and don't seem to be too proficient at their jobs.

They say TracFone has the best service and you won't lose calls. But actually I have this phone and I never have service. It's a great phone, but the quality of its service is garbage. The phones wireless carrier is trash. Sorry to say. But I never give bad reviews but for this carrier I have to. I recommend not for anyone to buy this product.

TracFone is a great service for those that do not need frills but just want a basic phone service without having a contract and cancel at any time. They have updated phones that are easy to use and understand how to operate. And money saving plans for the everyday consumer with no hidden fees.

We have been TracFone patrons for 15 plus years. Today, both mine and my wife's phone got no service. When going to Customer Service chat room, we were told by 2 different agents the reason we could not get phone to work was because we had left the area code phone was registered. How stupid is this? Each agent told us to troubleshoot phone we had to be back in the area code we purchased from. I can understand my phone as we are 250 plus miles from where we originally bought it, however, we are in the same area code for wife's phone. Again, they could not fix without factory resets and losing all data, phone numbers etc. LAST TRACFONE EVER... BAD CUSTOMER SERVICE. What a joke, no help unless you are in original area code. First agent said you are not supposed to travel outside area code... WHAT A JOKE.

Always TracFone user- ordered for friend no cell -added 15mo+700min as gift. The phone doesn't work in his area but works in mine were active for him. Called twice & they can not replace nor refund. They did issue new # once. Now that one locks up w/ voicemails contin Calif not legit - like someone access to new phone. Also can't access VMESSAGES. Called twice - phone hours - pass me here / there - then nothing we can do about it. Don't get phone & expect it to work. My confidence zilch. Side note - my old one has worked long time. Apparently the new ones & system junk. You pay for service to use get month's service & find it is useless/defective.

TracFone is always dependable, simple with their monthly automatic payment plan. For someone whose phone is smarter than I am, Tracfone is the way to go, inexpensive for people like me who use their phone mainly for phone calls when away from home as I have a landline. Also this is the cheapest form of cell phone service as it costs me 9.99 a month.

I accidentally ordered two cell phones and plans from TracFone. I tried to cancel one by calling customer service within 3 minutes of the mistake. I was advised to simply "refuse" one of the boxes, that USPS would notify them and that a refund would take 2-7 days for a refund. On June 8, 2018 I refused one of the boxes (which IS noted on the tracking information on the USPS system) and am still waiting for my refund. I call DAILY asking when I can expect my money to be credited back my money and each and everyday I am given a different answer, anywhere from 2 to 30 days.

Well I'm still using the service. I got it for work, I can't afford to use the service. I need to find one with more min, and all the good things that come with the same plan. I'm 57 years old and the phone is hard to use. I'm very low income and the minutes disappear so fast. I think that TracFone needs to keep up with other carriers. Well it cost too much for their service especially if you have to add minutes. Not enough minutes for the price. Their phones aren't the best.

I can no longer access my messages from another phone. Due to extremely bad hearing I hear much better on my landline phone so used that to access my cell messages. Suddenly TracFone blocked that feature! I called customer service, 3 times...the first time rep said he would "troubleshoot" and call me back. Nothing! Second time, rep said call my landline provider, their fault. Nada! Third time, rep said TracFone "update" they are having technical issues with that particular feature. Still no resolution. They cannot speak English, they lie, and they most certainly are NOT customer service. This is not the first time. I am switching!

Excellent coverage and assistance if needed via phone call or chat, standard service is $45 a month but you can get it much cheaper, $30 a month is all it costs me. BYOP is best.

Economical for old people who don't need all the bells and whistles. You never lose minutes and a year is only a little over $100.00. Signing up is easy and smartphones are cheap.

For $90 a year you get 2500 minutes, texting, internet, all the bells and whistles. No contract, can add minutes anytime you like. You actually speak to a human if you need help and no waiting.

I don't spend a lot of time on my phone - so Tracfone plans - which lets me pay as I go - work perfectly for me. They have different plans. I usually add about $49 worth several times a year. Bought the phone on QVC.

I enrolled in the auto-refill offer for a discount. When I saw they had charged me $20.99 instead of the advertised $17.99 on my credit card I called the company. They said they had only charged me $17.99. I then called the credit card company, they said they would look into it and I noticed I was refunded $3. I figured the problem was resolved.

There is no contract & you can do the pay as you go plan but every time I go to renew I get about 250 min for either 60 or 90 days depending on what their offering at the time of renewal unless you want to pay more for more time. I like to keep my cost down to eight dollars a month.

TracFone plan is 99.00 a year with 1200 carry over minutes which comes to less than 8 dollars a month if get bonus. Can get additional year for half price so comes to 5 dollars a month. I have 5,000 total minutes saved that rolls over every year and I'm using phone for emergencies or when travelling... as have landline why accumulated so many units and texting is half unit charge.

I do not recommend this at all. I used the TracFone website to check and see if my Verizon HTC was compatible for me to transfer service from my existing TracFone. The website said it was. I ordered the BYOP kit from them which I did receive super quick. In a previous experience with TracFone customer service, I already knew that calling them to do the phone transfer was a bad idea. The customer service reps will transfer you from one person to another to "better assist you." You have to explain the same thing to a half a dozen different reps. They speak way too quickly for you to understand them, too. I chose to do the activation online which seemed simple enough. Three days later the phone was not activated. I spent almost two hours on the phone with customer service at this point.

Cheap phone and it does everything on ask it to do. Works on the version network. Use as much or little as you want, never pay for what you don't use.

I was fortunate that when I upgraded to my present Samsung Phone, I also benefited from triple minutes for the life of the phone. I purchased the phone for $89 and received an equivalent of one year of service included. The second year, I paid $99 for a fill up card, which duplicated the same minutes, texts and data I received when I purchased it. What is not used within the year rolls over on the next year's card.

This is not a smart phone since I do not want access to the internet. It is a pay as you go plan and is quite cheap. I only use it for texting and short voice calls. I am not addicted to phones.

Even the most minor problem takes an hour or more to resolve. The customer service reps barely speak English, have no idea what they are doing, and insist on keeping their customers on the phone while they muddle through the unending process of "writing a ticket." I have 2 TracFones, and I just added time to one of my phones, but it was credited to my other phone. After wasting an hour (which is about 25% of the time I just bought), I decided it was cheaper to just buy more minutes instead of trying to get these incompetent fools to correct their mistake. I swear, they are intentionally wasting my time - no one could truly be as stupid as they pretend to be...

Spent over 27 hours on phone still not resolved - Could not sign into account online, the staff had an IQ of maybe a 2 yr old and I am referring to managers also and I was told I would get more time and more minutes for my inconvenience and they offered me 10 min LOL, I would hate to have them to address an envelope for me for I am certain, they are not capable to do so. I have dealt with ignorance however they take 1st prize plus I was hung up on for 9 times. I will be seeking service elsewhere, I was in total shock at how dumb they were. Do not deal with them for they are brain damaged!!!

For people that don't need to have a phone in their hand continually Tracfone provides affordable service. We don't use data and just occasional text, we maintain a landline for most communication. Our cost is slightly over $100 annually to maintain the convenience of cell service when required. Service areas seem comparable to most others, no complaints there.

Whenever I have had a problem, it is like no rush to help me. Once they shut down my husband’s phone instead of transferring my phone no. This time my Sim card is invalid. I called. They said it would take 3-5 days. Called after 5 days and now they say 4-7 days!!! To be without a phone is scary. I will look into another carrier.

Love phone! Received 2 invoices. Called Customer service. Was told they would cancel one order. DID NOT! Received 2 phones. I HAD TO PAY to ship back. I chose 1yr plan with auto refill. Was told by Customer Service price was 118.75. Was billed 125.00 plus tax. Questioned why and was told by Customer Service 118.75 was after 1yr service. Would highly recommend phone but would not do business with TracFone again.

As someone who rarely uses a cell phone the TracFone is a perfect deal. I got a cell phone, 1500 minutes talk time, 1500 text, and the same in date. For me that last a whole year and the total cost was $99.00. Since I only use my phone when I travel this is ideal for me.

I pay $100 for the year. I will have to add maybe $20 for more data. I may have to add for more talk time but not necessarily. I have way more texts than I can use.

I purchased a new TracFone and activated it during Jan 2018. The phone came with 4,500 minutes and 4,500 texts. In addition to those purchased items, my plan allowed me to carry forward any unused minutes and texts from my older phone. I carried forward in excess of 500 minutes and 1200 texts. When my new phone was activated in Jan 2018, I had the following balances over 5,000 minutes and over 5,500 texts. Everything was fine until two weeks ago when the new phone stopped working.

I'm happy with the convenience being I can add minutes when the phone is low on them. Cards for 200 minutes (total) are only just under twenty dollars.

I ended up with this plan through another phone service I was with. As long as I've been with this plan, I really have no complaints. Really good coverage, good service, and a really good phone.

The phone I have satisfies all my needs. I don't need a cell phone with all the bells and whistles. Only for emergency and connection with my husband.

Remove 10 minutes from my account and tell me you'll call me!!! On May 31st I tried to add 30 minutes to my phone account. I used the Smartphone App MyAccount. I got card declined message. I tried a second time thinking the CVV code was wrong. Normally this is automatic in my App. I call my bank card to see why they were declining the transactions. They said my card was charged twice one right after another (?). I used the online help in the App to ask why? After a long wait and no explanation I was give a code ** and the number 866-806-1840 to call. I asked for the charges to be reversed. I was passed over to another Customer support person. He reversed the transactions with the confirmation #s **. And told it would be 3-5days for the credit to my credit card account.

I'm not a big cell phone user so I use a TracFone to carry for emergencies, or to call home if I need to check on something. I had minutes every three months for $20.00. The minutes accumulate if not used. It's good for long distance calls.

I've been a long-time TracFone customer and have rolled over minutes, service, and phone numbers multiple times. Today I went from a smartphone to an older slider phone and lost nearly 3000 minutes. They 'CANNOT' give me those minutes back for no apparent reason other than they can't. This is crap - bought and paid for those minutes and it's not indicated on the website that you will lose minutes with certain transactions. The big selling point for TracFone is that the minutes never expire and can be rolled over - I guess not. Very poor customer service!!!

In addition to having only two bars of signal despite living in a big city (Mpls/St.Paul) area, I've already got a laundry list of complaints in the two days I've owned this TracFone. All I wanted was a cheap phone for work purposes, but what I've gotten is a headache which can't be resolved by calling their robotic, nearly automated sounding customer service staff. I followed the phone prompts, entered my credit card info, and was told by their recording that I had purchased 200 minutes of talk time. I tested this TracFone out and even made a few calls. It worked just fine. Then suddenly it I could no longer make calls.

I purchased a sim card on their website. The website was malfunctioning and sending 404 errors. I refreshed the page four times. Their system charged me for four items for a 125.00 item. I called immediately asking them to cancel the three extra orders which were in processing mode. The customer service person told me she could not cancel the order, but I could refuse delivery. She then said I could return it. In the meantime was charged an extra 100.00 for an error in their site. If this is the type of customer service you receive before you are a customer what happens when you do.

I have had a TracFone for a while. No complaint with the phone but their customer service is a joke. I have tried for a full day to get help in getting into my account. They kept sending me temporary passwords that didn’t work. After 7 calls to customer service in India, I just gave up. No more! I will switch to another service. How can a communications company fail to help a client access their account? If I could give them no stars, I would. Rip off! Awful!

On April 17, 2018 I purchased a TracFone, $29.88, Smart phone plan 61 days 500 minutes etc $25.00 2 year replacement plan $5.00. I worked with the phone for 2 weeks, trying to get it to perform to no avail including other TracFone owners. When I returned the phone to Walmart The associate gave me a number to call TracFone. I spoke with their "Tech people" in India I presume for 2 hours and the phone still would not work. After another two weeks I returned the phone to Walmart and was told I could not get a refund because I had it more than 2 weeks. Now I have a phone that doesn't work, 25 dollars worth of minutes that I can't retrieve and a plan that covers nothing!

I have been dealing with this problem since February. I bought a 25.00 sim card service from TracFone on their website, they sent it out and it would not fit, even with the adapters. I called and explained my problem then sent out another sim card which also did not fit. Off and on I have contacted them and finally May 21 I called and explained what was going on and they said apparently I had a Samsung phone that the sim card id not work on. I said, "Finally you are seeing the problem, what are you going to do about it," they replied, "Nothing we can do." So I guess I won't be using them anymore.

I have been with TracFone for years. No problems until the other day. I attempt to order a phone thru their website. I ended up with 2 phones in the shopping cart. It would not let me remove either. Kept getting an error message. I called customer service to report the problem. Talked to at least 8 people who all tried to sell me a phone, but could not fix the website problem. I decided to not use my account & order a phone. Next thing I notice is someone ordered me a 2nd phone and used my credit card they had on file. I called to cancel, but was told they couldn't even though the phone had not shipped.

I have had a TracFone account for more than two years and I liked the idea of minutes rolling over when I renewed my phone. Their commercial said unused minute would roll over. When my phone expired they notified me to renew but said nothing about losing my rollover minutes. Because the phone went inactive, I lost my minutes (990) even though my TracFone account was still active but the phone expired. No warning that this would happen I depended on the phone for emergencies. I feel cheated and disappointed. I saw no written indication about the risk of losing the rollover. I asked for a refund and to close my account. The minutes should be tied to the account not the phone. I do not recommend TracFone. They failed to keep their customers informed and that cost me.

Honestly, I cannot believe the incompetence that I have had to deal with since ordering this TracFone. It was ordered last November. Due to a very busy schedule and the fact that this phone was not required, I did not open it or try to operate it until I think late February or early March. I spent HOURS on the phone with Tracfone personnel prior to leaving Florida and returning to Canada. I have explained, and re-explained the situation. Whether I speak to a front line person, a manager or a Supervisor, no one seems to get what I am telling them. After I spent several hours on the phone with Tracfone over a period of time, friends who were visiting offered to deal with Tracfone to get it sent up. Each time we were told it was ready to go, we encountered the message: “I am sorry this call cannot be completed. You must contact your Verizon provider and a long distance charge will apply.”

I've had TracFone for a while and it has caused me nothing but GRIEF. As soon as I find another phone, I will be cancelling and hope so many people do that they go out of business. First, it is a hassle to call 411 because most of the time, it doesn't recognize anything you say, then you have all these advertisements (using up your minutes). Secondly, today I bought some airtime online. First time. I usually just go buy a card at a store. So online it says $9.99 for 30 days and right across it says 60 minutes. I have the double the minutes card, so I would be getting 120 minutes. It turns out, when I get ready to check out and when you go to See Benefits link, it says 30 service days and 60 minutes. So when I paid for it and it loaded, it gave me 60 minutes.

I accidentally bought the wrong airtime card. 1st call: Called TracFone and was told to take receipt back to Wal-mart and they would refund my money. Wal-mart said no. 2nd call: First, Why was I directed to go on a useless trip? Why couldn't they just accept the pin number I had already paid for which was more than needed for my type of phone? Order 3? Used UPC.

Ordered an LG Stylo 3 from QVC. Received phone and activated it, I was told it may take up to 24 hours. The next day no service. Called TracFone and was on the line for more than one hour and was told at the end that the problem was not with TracFone but with Verizon and Verizon would work on it in 3 days. In the meantime I am without a phone as my previous phone was deactivated when the new phone was "activated". BTW my old phone was with Straight Talk and with Verizon.

I bought my phone off of QVC a year ago and received triple minutes for life. I have the Galaxy Sky and at first the phone worked fine. Now a year later I have certain issues that they always say the same thing when I contact them via chat. "We have to troubleshoot your phone so we can't do that while you're using it". It's the only phone I have. What's happened recently is that the voicemail icon doesn't show up when someone leaves a voicemail. I reboot the phone and also take the battery out. I just think the phone itself has issues and it's time to throw it out. Too bad Samsung doesn't put out a quality product like I thought they did. Not happy at all with either company.

Tracfone has possibly the worst customer service of any company I have experienced in my 50 years of life. The service frequently has problems and when you contact customer service and let them know for example; (my experience today) where they charged my credit card for added service dates and minutes 20 days ago, but the service never was added to my account. After calling them and going through numerous things, minutes were added to my phone (90 minutes) but only 14 days... This is a 30 day service extension payment. At this point they want to get off the phone because they feel that everything is now correct... I explain, "Wait... You only gave me 14 days..." Then they want to argue. This goes on for 15 minutes where the customer service rep wants to argue that I was given 30 days 16 days prior... Well the phone wouldn't work for this time... She argues that it did... It did not.

My 95-year-old mother in law had a TracFone that suddenly had auto renew added which I discovered after two billing cycles. Called TracFone and talked to hard to understand person who said there would be no refund as they don't do refunds even if they made up the charges. I said give me the money back, take the minutes and days back and we'll cancel the service. Nope. Can't give money back. So I hung up. Then they cancelled the service even though we now had 1795 minutes and 711 days on the phone. Called again today and after talking to three non-understandable people they said no refund and no reactivation of the phone that we had paid for on their fake charges. Really? You can't just turn on the phone instead of ripping me off? Nope. The worst company since Comcast. Go anywhere else but here and I don't mean maybe.

Ordered a phone that was promised to work in our area. Guess what?? It didn't! So they refunded the price of the phone (after about an hour on the phone) but would NOT refund the airtime card price. Please tell me what good an airtime card is on a phone that doesn't work?? We returned the card and the phone and only got a refund on the phone. After many frustrating and infuriating go-rounds with them they would NOT refund it. NO MORE TRACFONE!!!

I had my son set up with a TracFone. He lost the phone and I tried to cancel the automatic service - there is no way to do this online. They do not provide a working phone number (the number on their website loops you into an automatic line that hangs up on you every time), and when I finally got a working phone number for customer service from their online chat people, they refused to refund me the automatic charge. BEWARE!! DO NOT USE TRACFONE OR GIVE THEM CREDIT CARD INFORMATION.

TracFone would not allow me to delete my credit card number. I am replacing that card with a new one. I will therefore delete the account. This is the 3rd phone we have transferred from TracFone to another provider.

Short version: Take elevator to highest floor and toss your TracFone! Long version: Junk product. Hours on phone attempting to correct phone issues. Three SIM cards. One month with no phone. Told I need a new phone! Canceled service with eleven hundred minutes remaining! When you call expect non clear English, folks yapping/laughing in background, being put on/off hold for up to one hour. When asked to speak to Supervisor I was transferred to a recorded message concerning phone theft/phone records. No live voice. I have read phone reviews of other phone companies and many have major issues. No phone for me. No charging. No buzzing. No web. No fees. I'll use the money to purchase "happy meals". Press #5 to cancel.

I purchase TracFone's free Samsung Galaxy Stardust Android and received this phone in the mail and the phone was not secure in the box. Then the phone look like it was used but I ignored it. The screen protectors that was sent in the box are not the right size for the phone. Then when I tried to charge the phone because it was not fully charged the charger and cable would not work. I contacted TracFone about receiving a new charger and cable for the phone because I can't charge it. They just sent me a charger in the mail but did not send a cable with it.

When you purchase a new phone you don't know the carrier and some locations require certain carriers. You can explain things to the techs but they won't listen. I have spent up to four hours on the phone and got nothing done. I spent three hours on the phone today with no results and I finally gave up. You can't get anyone with any authority to talk to. I would not recommend them for anyone. They are the most unprofessional people around.

In January 2018, I purchased a phone and air time plan that was valid through May 1. After a dozen texts exchanged with one person, the phone quit working. I contacted TracFone's customer service and they advised I had consumed all of my purchased texts/minutes despite me having proof in my phone I only consumed a dozen text messages. I know of at least one other person who had the same exact problem at about the same time, which leads me to believe there was an issue with TracFone's system at that time.

I eventually bought a total of 3 of these phones within 24 hours because I needed to provide one to an elderly person. I also bought 2 sets of minutes, one set of which disappeared into nothingness when the first phone was deactivated. These phones do everything except make and receive phone calls. Once activated, when trying to place a call, I got a recording that said "Your temporary passcode to activate your phone has been defaulted to the last 4 digits of your phone number. Press 1 for English." After pressing 1, the recording said "That is an invalid entry." It then said to "Hold while we connect you with a customer support representative," after which the call was disconnected. This happened consistently ALL DAY LONG.

Wanted to upgrade to a better phone so saw a deal on QVC that would do that. Not a lot of money but enough. Called in to activate new phone. Got person who could not speak very good English, of course. Gave information to activate and transfer remaining points from phone I did have. She said I would have to wait till time ran out on old phone before new phone would kick in? I knew better than that so called back again. Got a fairly fluent English speaking person. Said no problem, was gone for long time with my information... Came back and said all set. Next day new phone will be up and running. Next day --- nothing new!

I purchased a phone as an emergency since the landline where my elderly mother lives was not working. After activating the phone I tried making a phone call and the phone was just stuck in a loop asking me to press 1 for English 2 for Spanish and when I pressed an option saying it was incorrect. I contacted customer support which did not help. I was raised to Level 2 support to have the person tell me I had to follow the instructions and that my phone was active even though I could not make or receive calls after activating. IF I could give this company less stars I would.

They would not let me cancel my auto-refill plan. I was charged twice for the plan I had tried to cancel (the message kept saying that they were updating my phone and as such wouldn't let me make any changes to my account). I wasn't even able to update my payment information so that the charges wouldn't come out of my account. I tried to contact customer service many times but was unable to talk to a human. When I finally got through to customer service (this is after days of trying different avenues), I was told that they wouldn't refund the money that had come out of my account. I spoke with the manager and she said it was company policy not to refund the money. Very disappointed with the lack of available customer service and lack of integrity.

I just called TracFone for the first time to activate a phone. I could not comprehend the service woman due to extremely broken English. When I nicely commented that I could not understand her, she immediately accused me of being a racist. I told her I was Native American and **. She continued to accuse me of being a racist then hung up on me stating I couldn't call again. I could hear it was an offshore call center, jobs that should had went to Americans. Once again, someone or ones within the US government or a pal of theirs, are making big money on these phones offshoring them to lower waged nonAmericans, meaning no taxes paid here. I also noted in the search engine TracFones are government giveaways. The rich get richer, the poor get poorer.

I drive a lot for work so want an emergency phone to stay with my vehicle in case I forget my daily phone as I too often do. I bought the TracFone Alcatel Raven because it's advertised as having "blazing fast" speeds on Verizon's 4G LTE network. I've had the phone a month now. Setting it up was a nightmare--mostly because EVERYTHING on the phone takes so long to execute. I remember the early flip phones (before smartphones) on which accessing the web was a joke because they were just so slow. TracFone is even worse. Tonight I'd forgotten my phone at my office about 100 miles away from where I realized I didn't have it, so I pulled out the TracFone to download an app I needed to do something critical. I started downloading the small app, drove FIVE towns away on the highway, and as I got off the highway I looked at the phone in dismay as it told me only 9% of the tiny app had downloaded.

Before there were smartphones, they were called cell phones or still are today, but that's not the reason I'm posting this. It's about people like me that can't afford to go into phone plans for $40 or more a month so I've had to use Pay-As-You-Go type plans that only cost me $15 to $20 a month. The phone I have is a smartphone that I could barely afford but anyway, when calls are made (incoming, outgoing, or missed calls) it shows me the length of each call, down to the second. I'd never paid much attention to it before but my curiosity got the best of me to start calculating/adding up what was in my call log. To put it best or an actual example, I ran out of talk time minutes from one day to the next, not knowing that I had until I looked on my phone the next morning when I awoke. Had plenty of "Text" & "Mobile Data" left but talk time was "0".

When my 8 month old phone got stuck at “searching for service”, I spent three days with TracFone’s offshore Customer Service, whose only help was repeating “Let’s try turning it off and on again… again”. They finally decided to replace the phone. The lady was very clear, saying three times, “We will send you a pouch. Do NOT send your phone back until you receive the new one in 3-5 days.” After a week, I called and was told that they will not consider shipping a new phone until they receive my old one. I sat on it for a week at their instruction! I spoke to a supervisor and then his supervisor. Each one simply read me the same policy, word-for-word. Each person there apparently has one, simple instruction. They've been told a thing to say... and they say it. Who knew there was worse customer service than Verizon?

After 5 hours on the phone over a week's time, I gave up on 3 TracFones with over 1600 minutes. Their staff were completely incompetent - unable to transfer minutes from one phone to another, and in the process one of the phones was rendered unusable in my area... a phone that had been working just fine for years. Never again.

We recently moved from FL to TN. Had to give up our AT&T account because of lack of service here, decided to try to save some money and get two TracFones. Let me start by saying, the phones are okay, not great by any means, but okay, the problems started when we had to contact their help center to get a phone number changed.

LG Premier LTE (LG L62VL) - My TracFone is only a few months old and the sim card died. Customer service said it could be due to the battery running down, the phone getting wet or being in a low service area. The battery did not run down, the phone did not get wet and I was not in a low service area. CS said I would receive a replacement in 3-5 business days. I told CS that I believe TracFone sent me a defective sim card and should overnight it. CS told me they could not send anything overnight. A supervisor then told me the only way they ship overnight is if you purchase something. I would not recommend TracFone to anyone.

I've had their phones for about 10 years (because I am on Soc. Sec., poor). After initial poor reception & other issues & getting newer model phones several times, I attempted to switch phones a few years ago: they deactivated my old serial # but were unable to activate the new; after a few days of no service, I had them revert to my old serial #/phone. Mid-March I had 73 minutes & service paid thru 5/28/18. When I attempted to buy additional minutes online, my phone # didn't appear. During live chat I was told I had over 800 minutes (I didn't misunderstand, I used snipping tool to save the chat)!!! I tried to use my phone a few days later & found I could not place calls. I had to wait till I could get back to a computer & when I again used live chat, I was told I had changed my #!!!

After trying to get a phone to work in Maine for 4 months and returning the phones I am still waiting for a refund for the last 4 months. I was told 4 times that the refund was done but still no refund. I'm 84 years old and this is what they do to the elderly.

The service has been terrible. I bought a triple min. phone and then they say after having it a short while, that they don't do that, only double. Now after three months they don't do double at all. They say now I don't have a double min. phone. :( Now I can't get into my account at all and they say I have to update it first. I can't get into it to update... Then they hung up on me while I wait for a so call supervisor. :( Terrrible service. I hate it... Now I need a different company. Any suggestions?

I have a TracFone that works everywhere so upon my recommendation my sister purchased one. She purchased it for Maine (where she lives) but she tried to activate it in Okeene OK (where I live). It didn't activate. So we asked customer service if she had to activate it in Maine. After 30minutes the rep sent me back to the website to do what I already had done and when it didn't work she just said, "sorry." My question was NEVER answered. I guess the answer is, the phone won't work.

I spent 3 hours trying to get my international calling to work. I had never had a problem before. Everyone I talked to was hard to understand and they all told me the same procedure to solve my problem. It didn’t work. Everyone passed me on to someone else. Horrible representatives. No one knew what they were doing, not even a so called supervisor! I learned my lesson. You get what you pay for with TracFone. I wish I could give them zero stars, that is really what is deserved.

I purchased an LG from a shopping network and the SIM card never worked. I was sent a new SIM card. It did not work. I then was sent a FedEx package to return the phone and cards to TracFone fulfillment center which I did. These people have been total jerks. They DO NOT want to give me a new phone OR return my money. I heard one guy tell me how he was going to get the phone returned to me. I did as I was told and followed the directions. Then they ask for this number next time another number. I have tried to work with them. I called them NUMEROUS times. I had an agent tell me, "Did you know you called us X number of times." YUP and you have my phone AND my money so buy your own lunch.

You may pay more somewhere else, but it's worth it. If you have a problem with Tracfone... Too bad. No refunds and long awful customer service. They try to be helpful, but you would be so much better off if you could drive to your local phone store and get your problem resolved by an easy to understand individual. You try to save a buck and boy does it backfire. Never again.

I had 2 TracFone and both had over 1k minutes and 1 was deactivated for no reason so I called them and couldn't get any help. They play this game where they ask for a long list of info & then keep transferring (for hours!) Hoping you'll give up. They also go quiet for a long time hoping you'll hang up but don't fall for it or you'll start all over. I got off that call with nothing resolved only to discover they deactivated my 2nd TracFone. I've spent 10 hrs on the phone in 2 days and nobody will reactivate my account, tell me what happened & one I had had for 20 yrs. Asking for a manager or corporate is a joke-you can tell that they too play the game of let's see how to get rid of this call by transferring them to lots of people who will do nothing and transfer you some more.

I have been lied to when I ordered a replacement phone in that my service would stay active. The phone has yet to leave the facility and my service has been cut off. When I called to address this issue I asked to speak to a supervisor and was transferred to nowhere. I had to call back 6 times to be told that I have no phone service, even though I asked 3 times if my service would remain on and was told yes, my phone is now useless. It contains information that I need now. This company is represented by incompetent fools and liars. DO NOT EVER USE THIS COMPANY!!!

TracFone is the worst company I have ever encountered. I feel they are very dishonest. I spent many hours on the phone with TracFone trying to get my phone to work. I still have my minutes, 1360, that I have not been able to use. When I call they take the information and want me to call another number. The numbers are 800-867-7183 & 866 667-6470. Same questions over and over again. In the past three days, I spent 9hrs on the phone with them, speaking to about 8 reps. I will tell everyone I know to never buy a TracFone.

I purchased a Samsung Galaxy J7 on Walmart Family Mobile and I have never had my time and money wasted like this in years. After getting the phone, I relocated about a hundred miles. This was almost 4 weeks later. Upon arriving at my destination I noticed I had no data and no signal. No texts, no calls. I went to the local Walmart with my receipt and was told I couldn't exchange it because it had been more than 15 days. I wasn't aware of this and assumed it would be an easy transaction having my receipt in hand and only wanting an exchange for a Straight Talk phone. Well those 100 miles made all the difference. I was S. O. L. so they put me on the phone with a rep from the company (at the counter) who provided no real info or help.

TracFone is the worst company I have ever encountered. I purchased a new(?) Samsung Galaxy i-Phone from them recently. I spent 4 hours on the phone with them trying to get it to work, after which it simply failed, locking up on the start page. BEWARE: THIS COMPANY DOES NOT PROVIDE PAPERWORK REGARDING THEIR TRANSACTIONS!!

After the third negative interaction with their customer service I am done. This final experience I was careful to clearly ask exactly what I needed. They are either clueless, or completely dishonest. I was switching phone numbers between an old and new phone for my kids. I made it very clear that I wanted to keep all the minutes and service on the old phone. They told me that would not be a problem at all. Somehow in the switch the "lost all service, minutes and plan information" so I am out of luck. They can't find it anywhere. If this were a first offense I might consider pursuing it further, but similar problems have occurred previously and they know how to waste my time, but can't seem to keep their promises. I am now done with them. Republic Wireless is where we are headed with our whole family account. Hoping for better things there.

My Tracfone suddenly stopped working in the middle of an important conversation. I had just purchased minutes so that wasn't the problem. When I checked my account it said they are updating their service and my phone no longer works. I just purchased the phone from them in January 2018. They said I would have to buy a new phone. Needless to say I am switching to another carrier. Tracfone totally shot themselves in the foot with this one.

I bought one of these phones in an emergency, I really needed it and it was a problem from the start. Cannot count the hours I spent trying to get it to work. There are so many other good companies to try.

TracFone was my FIRST cell phone. It was a flip phone, and I loved it! I had it for years! If something went wrong, a new phone was sent and all of my information was transferred to the new phone. No problem. Until the last time. Problem reported. New phone received. Information transferred. With one exception— the phone number that I’d had for YEARS, had shared with family and friends, had printed on my business cards — was gone! And, according to the rep on the phone, could not be retrieved; my number had been discontinued; without my knowledge; with no warning! I was DONE with TracFone, never to return!

I have a TracFone account thru SafeLink. I had to get a new phone and the person told me I had a smartphone. It is not a smartphone. It is a flip phone from TracFone. I even asked the store assoc. at Walmart and she said if it was a smartphone it would be on the box. When I called SafeLink they took my 9110 plus minutes away from me. She said I had a smartphone and the plan for it was 350 monthly minutes that would not roll over. Really, and did you know the person I was talking to was in the Philippines!!! Where is all the Americans. I will keep trying to get my minutes but I wished I knew how to protest to SafeLink. Or about SafeLink. If it's an American government program where is the help?

I just had my phone's minutes erased without even using them! I contacted TracFone's Customer Support, and they are refusing to add any of the erased minutes back on! They even went as far as accusing me of making a long distance call on a day when I actually did not even call anybody to begin with, of all things! I spoke with three or four of their reps, and they were all rude, and one even cussed at me over the phone! I even had a few people tell me TracFone pulled that same thing on them, too! TracFone's Customer Support ended up saying if I want my minutes back, I have to buy more! I am switching providers instead!

I purchased a new phone and minutes for almost $200. Received the phone today and called them for assistance to set it up. After one hour she states the phone is defective and tells me I will have to wait 7-10 days for a new one. I refused to wait that long without a phone so she transferred me for a refund but I waited 2 hours for someone to pick up. She tells me I must pay to return the phone and then I can get a refund. Again I refused and she laughed at me and said I have no choice! She disconnected my old phone. Now I have no working old phone, lost 1100 minutes on old phone, have defective new phone, and a new phone card with no phone to use the minutes, lost almost $200, and no phone in case of an emergency! Happy days!

I like that I can add minutes whenever I want to and that I am not tied to a contract. No contract fees to stop using their service. This is a good service for people who want to control how much they spend on their cell phone service.

I called and asked how I can receive more than 19 voicemail messages. This is all the # of voicemail my phone can receive at any time even though I have 60 GB of external storage (SD card) attached to the phone. The extremely-slow-motion, sleepy voice (as if on drug) that answered my call went ahead and instructed me how to dial *86 and how to listen to my voicemail. This is all that she know about voicemail so that is all that she does - giving instruction on how to listen to voicemail - regardless what the question is or whatever the issue is. It's a TREMENDOUS WASTE OF TIME and extremely frustrating to talk to a total incompetent, useless customer services.

I received my new ZTE Z899VL last week. Transferred number to new phone, so now I can call out but will not take incoming calls, called TF. They say it is working fine although I cannot receive calls and told me to have a good day. After many calls I got them to transfer all services back to my old phone, after an hour on the phone with them it got done, I informed them that all my 300 minutes are missing, they said there is nothing they can do about it, and have a good day laughing while he hangs up on me. New phone that they will not take back: $49.95 300 min card: $30.00 Total ** out of $80.00.

My elderly Mom has a Tracfone. She keeps getting telemarketing calls and she is on the National Do Not Call Registry. I know that Tracfone is selling her number to telemarketers. I went on their website and got an agent to answer my questions as how to block unwanted calls... Well forget it. You have to install an app and then enter the phone number of the unwanted call to block the call. There are a couple of problems with this, she gets numerous calls every day from telemarketers and she is not likely to remember to manually block the call by entering the number in an APP let alone remembering how to do it. The agent was rude and offered no other explanation for the obscene volume of telemarketing calls she gets other than "we don't sell numbers"! Yeah right. Look at all these negative reviews. This company is ripping off the elderly.

I got a TracFone so my wife could contact me. I do not text, If I left the phone on I would get nothing but texts from TracFone and other I did not give out my number to. The few time I need to make a call the phone went dead. I call TracFone to block all texts. The internet listed a number to call. The man on the line said they did not block Texts. I am not going to use TracFone ever again. Can some explain this to them. I do not speak TracFone and they do not speak English.

Hours and hours on the phone trying to get ANYTHING done by customer service at TracFone. Non-English speaking workers that either can't or won't do their jobs. After ten phone calls without being able to transfer credit from one phone to another, the answer was to throw both phones into the trash and never spend another dime with TracFone. Told me I needed a new SIM card. Sent a new SIM card. Then that SIM card is no good, not the correct card. Need to send another SIM card. So I can spend another hour on the phone each time I call?? Lost $100 leaving TracFone, but worth not having the frustration. Went to Page Plus Cellular.

So I purchased a phone through the TracFone site. The phone worked less than two weeks. When contacting customer service, the agent "Catherine" told me "Catherine: I'm sorry about that. It seems that the phone is defective. I can assist you right now in purchasing a new phone and we will transfer your service from the old phone." So I asked, "The phone you sold me is defective and you want me to buy another one?" I asked if she could guarantee to sell me a new non defective phone. Her response was "Catherine: I'm sorry about that. I can guarantee that it will be a working phone." I then said the phone I had worked, but for only 10 days. That isn't good service or smart on my part to continue with a company where I have to buy a phone every 10-14 days. I would not recommend this company to anyone!!!!

I was trapped in Tracfone hell. To cut to the chase, their computers kept reverting back to an old address I had over ten years ago and would not allow me to use the tower near my home at my current address. I had been using two other phones without issue over those ten years. They also would not allow me to keep my number if I 'RE-SUBMITTED' my 'change of address' a second time, and said I would have to be given a new phone number. I finally gave up, fired them and am now a happy customer with another carrier. I am looking into filing a complaint with the FCC about not being able to transfer my number with Tracfone. BTW, the BBB, which is usually good at this, was a TOTAL FAIL!

Ordered a phone in December. Phone was received. Did not work. Needed a new SIM card which they sent to us. That SIM card did not work. They couldn't decide if the phone needed a SIM card or not. Told him we would ship the phone back if they would send us a new one. We should phone back he said. It'll be 8 months to get a new phone. We call them to say, "Don't bother." They said we could get no money back. Do not deal with TracFone!!!

This company TOTALLY ripped me off, I have a plan that allows me to triple my minutes when I add them to the phone, it also X amount of text messages and also X about of GB access to the internet. I noticed my text messages were going down very quickly and wondered why, I'm not a teenager texting a massive amount of people, I normally text only one person a day and that may be an exchange sending 5 texts to them and receiving 5 back. When I looked at my quantity of text before and after ONE day I noticed something odd, the amount of texts went down considerably, more than 5 text or even 10 text, confused I looked to talk to someone at TracFone.

I am astounded and a bit apprehensive that this fix is going to last since it is the 3rd time now that I have contacted TracFone about my son's phone issues. After posting my rant about having to keep contacting TracFone regarding the service day's issue on my son's TracFone I decided to try to make contact via their chat. Someone by the name of Philipp was actually able to get his phone issue rectified, for the time being it will remain to be seen if it goes south again next month, with a couple code entries. Unlike the previous folks I dealt with before, Philipp was able to get this done in less than 15 minutes, via their chat window. So okay, TracFone has come through rather quickly this time.

I am a man 78 years old who spends my winters in AZ. Purchased a prepaid phone from TracFone 8 years ago. This year my phone became unreliable so I upgraded to a Samsung android phone 5 weeks ago. Over 25 hours and 5 weeks of pure hell trying to get my phone programmed absolutely failed even by TracFone's own supervisory tech's that this phone is not programmable. Will not honor any warranty and refuse to refund my money.

My daughter wanted a phone so we ordered a cheap flip phone off of TracFone. Since we work and are at school during the days, delivery was impossible because TracFone requires a DIRECT SIGNATURE for every package, meaning I couldn't leave a note with my signature for delivery. (Our nearest FedEx office is an hour away and road conditions are not optimal for that drive right now in the snow so we can't pick it up either. And ONLY I can pick it up. No one else.) We had to return the package to sender because their ridiculous shipping requirements made it impossible for us to receive their delivery. For a $20 phone! So disappointed. Done trying to do business with them.

Tracfone is awful. The customer service reps are parrots who simply use scripts. They are based in the Philippines and most have poor English and/or thick accents. Each rep does their job differently and no one seems to know anything for certain, I have been trying to activate my phone for a week. First they sent the wrong sim card so I had to order a Verizon compatible one and was told it would work, it still doesn't. I am without phone service until it is fixed or I give up and go back to Verizon, which although expensive does actually work.

DO NOT, I repeat DO NOT buy a phone from them. I returned a phone on December 22 that they received on January 1, 2018. After numerous phone calls and just as many disconnects here it is February 9th and still have not received a refund. Now they tell me it will take another 7-10 days to process the refund and another 30 days before I receive my refund. This company is nothing but scam artists. They must be STOPPED!!!

Not sure why everyone here had such bad luck with T/F. Just switched my mother from AT&T GoPhone to the $15 TracFone plan so she can text and use WIFI in stores. TF is almost 1/2 the price. Sim card (.99 cents) came in 2 days and the phone switched over with no problem. Only drawback was we couldn't port her old AT&T number she had in Florida. Don't know why, it just didn't happen. Only one dead zone so far (inside a building) but it worked next to the window. Used the chat feature on their website for set up and the chat feature worked great. Completely satisfied.

I ordered a phone on Feb. 4th. I'm lucky I didn't get an expensive one. They told me it would go out the next day. In 24 hours I'd be able to track my order after I get the email with a ticket number. I got no email. I called the next day. I got hung up on once. I called back. I was told the phone was shipped. I'd get it the next day. Still no phone. I called back. They said it wasn't shipped. They would not tell me why. Just kept lying with excuses and I got hung up on 1 more time. They claimed they couldn't give me any information. I called again. This is the 6th by now. They claimed they were shipping it this eve and I'd get it tomorrow. I'm sure that's another lie. My gut told me not to fool with them. I wish I had listened. Now they got my money and I don't know what to do. I'm on disability. I gotta budget my money. I'm gonna try to take legal action including seeing if I have a lawsuit. I'm so frustrated.

13 years using TracFone; service is good, adding minutes, data, and text easy; new phone set up easy. Transfer old cell phone to new one is not easy. Live chat link doesn't work; no email feature to send a question; Help 611611 multiple tries, and get same answer, it doesn't recognize keyword; on hold over 13 minutes, rep answers in a very low volume, mumbles so fast I don't understand all the words. In the past, customer service was excellent.

I have had a TracFone since the days of Nokia handsets. 2002. I purchased Triple Minutes for Life and when I added minutes last October, the triple minutes didn’t appear. I contacted TracFone to get my full minutes applied and was told I didn’t have a triple minute plan. Since then, I have been hung up on, put on endless hold and my e-mail complaints have gone unanswered. It is too bad that I will have to change my service because TracFone does not honor their service plans.

I have used TracFone since 2008, usually purchasing one-year service with approximately 650 minutes. My usage of the phone is minimal because it is used for emergencies only; therefore, most of my yearly minutes rolled over every year until I had accumulated over 4,000 minutes by 2016. In 2016, I purchased the 2-year service with over 600 minutes. On December 19, 2017, I went to place a call and all of my minutes had been deleted!

Received a phone that did not work. Charged battery according to instructions. Phone was returned 3 months ago. No refund has been made. No communication from TracFone as to why no refund. The customer service staff cannot speak English. They will hang up on customer when asked to repeat. Do not buy anything FROM TRACFONE. THEY WILL STEAL FROM YOU.

So I get a new phone. I want to keep the number but they "can't" do that. No reason, they just can't. So I try to log in to my account and it won't recognize my password. So I ask for a reset link. They don't send it. 2 WEEKS LATER, I request it again. Now, THREE WEEKS LATER, they finally send it to me. Except it doesn't work! I'm done. Do not do business with these people.

I purchased a new phone for my husband. He had been using TracFone service. I just wanted to switch service to the new phone. Kept saying invalid sim card. Called customer service. They sent a new sim card. That one didn't work, called again. Sent another sim card that didn't work. They ask me to send my phone. I said, "I didn't buy the phone from you". They said, "That's ok. We will replace it." I sent my phone. Big mistake. 1 month later they will not return my phone after numerous calls and discussions. I have been hung up on. Spoke to 4 supervisors. They say, "Your phone will arrive in 3-5 days" and I call to check and the order is canceled. Spoke to corporate for 1 hour. They could not correct the ticket to send me a new phone. After 1 hour of "I'm working on the ticket, I'm working on the ticket." They want to transfer my call to someone else. I hung up... As far as I'm concerned they stole my phone. Worst company ever.

I ordered a sim card and a 35.00 plan card on December 21. They will not work on my phone. I called them and they told me to send it back and they would refund me for the both which comes to $39.55. I sent this back on January 2. I was told that they would refund me 3 to 5 days after receiving. I have not received a refund as of January 15. I called them back now they say I have to wait 30 days for a refund. I paid them but now they do not want to send me a refund. I would not recommend this company which is TracFone to anyone. Service is lousy.

I went to buy a refill card for my elderly father because his service days were up. I bought the only TracFone card I could find at Wal-Mart. When I got home to put the card on his phone it was not adding any days or minutes. I called the customer service number and they said the refill card I had bought was only for a smartphone. I had no idea there were specific cards for specific phones and asked for an exception to please somehow activate this card on his flip phone. They refused and said to exchange it. You can not return or exchange these types of things at any store. The card is for a TracFone so it is beyond me why they couldn't add it to any type of phone. They would be making out on the deal as my dad never uses texts or data which were included in this card. I will tell everyone I know never to go with TracFone service. Their policies and customer service are terrible.

I received a Galaxy J3 Luna Pro as a Christmas gift. As I had many minutes on my old phone and very few problems, I wanted to stay with Tracfone. Last month, a message come up "safe mode is on". When I called Tracfone, the rep took a long time to remove this message. Now, this month (Jan.), the same message appeared. I called and the rep took over 1/2 hour and had me doing numerous things to remove it. Finally, the message was removed.

I purchased a TracFone Airtime Card from Walmart. Because the PIN was unreadable, the card was worthless to me. Because TracFone labels the card as non-refundable, Walmart would not refund the card even though I never left the store with it. TracFone will not refund the defective card because I do not have a TracFone number. I have lost the cost of the card with no refund help from Manufacturer OR Retailer. I would not buy this again.

I purchased a new phone to replace my old TracFone and take advantage of the BYOF program. After I got new phone working I noticed that the minutes and data that I had on my old phone did not get transferred. I called TracFone customer rep and spoke to them about the problem and even after explaining what the simple problem was they refused to transfer my minute and data to my new phone and could not give me a good reason for not doing so. The rep just kept rambling on about phone was not compatible but yet the new phone was working and a few minutes had gotten transfer to new phone.

I have their autorefil service and they keep double charging my credit card. 2 times now. If I dispute, they turn off service. Their customer service rudely says they cannot see problem and do not seem to believe me. Very frustrating.

Purchased two phones because of the feature of triple everything for life. I have had these phones for less than one year and they no longer are triple anything. I am told that was a promo that they have done away with. How can they do this? This has to be illegal! I have written to the Co but do not expect a response. Is there a lawsuit going on about this issue? If not there should be! I am certain I am not the only one who purchased these phones because of this promotion. They are LG Premier LTE android smartphones. I am beyond angry. This should not be allowed to happen. To advertise Triple Min & etc for life and within 6 months discontinue-how can that be? Anyone out there have any luck with contacting the Company? As I do not even expect a mail response from them as it has been weeks since I mailed them a letter outlining all this. If anyone has any suggestions on how to proceed would appreciate hearing from you!

I bought minutes and activation days from TracFone. They couldn't get them onto my phone and when I asked for a refund they gave me the business # which I've called many times and always get a fax squeal and quick disconnect. The other TracFone # gets a rep who cannot handle refunds so it feels very much like a scam.

The only way a person can use TracFone is if they never have to call customer service. I tried to add minutes to my mother's cell phone as a Christmas gift. My credit card company erroneously marked it as fraud. I called customer service for both companies several times to explain that it wasn't fraud. I had called once or twice before TracFone decided to totally deactivate my mother's phone rather than deduct what I added. They made it impossible for either of us to reactivate since they added the minutes and service time and claimed they couldn't get their money or deduct the minutes. They gave me the option of purchasing the exact same card at a store or sending a money order. I don't trust them to reactivate.

I purchased 2 phones from TracFone. This was the prepaid service, no contract! I got tired of the rude customer service and constantly running out of data or minutes or texts. In August I disconnected the service on one phone, no problem. Ported my number with no problem. December I attempted to cancel the other phone. TracFone denied the request for porting 6 times, they then locked my phone. I called customer service and was told that I had to use the phone for 12 mths. I explained that this is a prepaid service and that it's month to month service and that I am not in a contract. I was told that I still had to keep their service for 12 mths. This is an attempt to keep me with their company. I refuse to use them ever again. I have had to file complaints with the FCC and the BBB, and if I have to I will file a small claims suit in civil court, because I had to buy another phone. Do not ever use TracFone service. It's a scam!

Had an iPhone for 3 years and we are trying to save money so we purchased an Android from HSN. Called TracFone to transfer the phone number and they gave me this line of garbage that it takes 2-3 days to transfer. After 3 days I called back because it was not working. They told me to wait another 48 hours. Finally after about a week to transfer the number, I cannot receive e-mails from anyone who has an iPhone.

After 7 years, I plan to consume my minutes and leave Tracfone. Since they didn't have the technical savvy to get my BYOP Samsung operational, I ordered a Tracfone phone on Dec.21st, shipping overnight with a delivery date on the FedEx site of Dec.22nd. On the 23rd and (today) the 24th, it is parked in SA with a delivery date of Dec.28th because TF put in a note for the phone to be delivered on a week day. Unless you like going 9 days without a phone, find another provider.

I received my TracFone as a gift on Dec.17, 2017. It is my first and I needed help activating it. I had a difficult time understanding the people in India. They kept telling me to do different things to the phone to make it operate. I could not understand them. Two of the agents hung up on me. This all occurred Monday. Tuesday the 19th, I tried again. After 3 tries, I got a woman who determined that my SIM card was not valid. I saw this on the screen but did not know what it meant. Since my gift was ordered from Amazon, I couldn't go to the TracFone dealer here in Houston as the SIM card had to come from the factory.

I'm new to TracFone and was trying to get help via Facebook messaging. The agent was trying to reset my password and said it would show up in my email in 3-5 minutes which I thought was a long time, but...okay. 30 minutes later...not there. :( After more than an hour there was no resolution to the problem. The one thing that also stands out to me is that when I use Facebook messaging (which I do on purpose as opposed to phone so that I can get a hard copy of the exchange), there's a huge lag time between asking them a question and their response...usually between 3-5 minutes. Haven't figured out what that's all about.

I have been dealing with TracFone for a few years now. Well I decided to upgrade my phone to 6" ZTE lever 936L. That was back in August. After the first few days the phone begun to go crazy. It wouldn't power off, the charge port didn't work, the CPU started overheating and the battery being built in the phone could not be removed. So I called them explaining that the phone has many defects. Little did I know it was constantly eating up my data. They send me a FedEx envelope to send it back and then will replace it with another device.

Have used TracFone for years for 3 different phones. Have had a double minutes phone for several years for my mother in-law. No problems with the double minutes until today. Purchased a 240 minute 90 day plan which I assumed would double like usual to 480. Also had a discount code for 60 free minutes. In the past, all minutes doubled except for the discount code bonus minutes. Today's purchase only gave me 300 minutes. Called and spoke up through the ranks to 4 different people. Seems now the minutes listed are already doubled according to them and they refused to help. Seems like false advertising on the website to me.

TracFone has really gone downhill since 2 years ago when I last added time online. When I tried to get the same 2 years of activation but for the last few days the website would try to load extras that would kick you back to the previous menu page if you tried to use the remove button. After giving up on that I tried ordering anyway hoping to see the options on the next page when I could review the order, surprise! No review, just an order confirmation that was more than the bill shown on the previous page! Several hours wasted talking to Bangalore call center people did not help since they also could not get the webpages to work, when they could understand English.

I purchased a sim for my sister, who ended up not wanting the gift. When I called TracFone to request an airtime refund (there had been NO usage of any kind), it was refused without reason or excuse. Subsequently, I was pestered, on a daily basis, with emails regarding my new account. Unsubscribing didn't do any good - the daily harassment continued in spite of numerous requests to cease.

I bought a BRING YOUR OWN PHONE KIT from Walmart. Straight Talk was not able to activate my old phone with the new TracFone SIM card. Whenever I would put the new SIM card in the old phone, airplane mode would come on. If I turned airplane mode off, when I would go back to the home screen, airplane mode would still be on. When I took the sim card out of the phone airplane mode would go off. Since Straight Talk was not able to activate the old phone, I had to buy a new phone. WalMart would not refund the $10.77 that I paid for the kit. TracFone said that this is my issue since I used the sim card and that it has expired. Thank you TracFone for your lousy service and I will never buy anything with your name on it. Trash. WalMart store #00311 TR#** 12/10/17 TF3SIM NO AT **.

I have tried numerous times, with varied answers and explanations, to have Tracfone unlock my GSM Android phone. I paid for a full year of service on the ATT network, and would like to switch to T-Mobile. Do I have any alternatives to unlocking my LG phone?

I have been sent 2 SIM Cards this month after trying to transfer my last phone Moto E to my new phone LG Destiny. Which led to my phone becoming inactive and customer service not being able to active my phone because I need a new SIM card again. Once I get a job I'm switching to another company because this is ridiculous.

Tonight I needed to purchase minutes from TracFone so that I could use my phone. I had purchased a plan years ago that was to be lifetime triple minutes, so when I purchased the plan tonight the online service would only give me TracFone smartphone service and I tried to look other plans up but it would only bring me back to Smartphone minutes to purchase. Therefore I should have received my triple minutes. Not so! So I called and spoke to a customer service person who was no help at all. Then I spoke with a supervisor whose only response was that I purchased a plan that could not be triple and since the minutes had been added to my phone already they could not refund my money. Then she proceeds to tell me that the next time I purchase minutes that I need to go to pay as you go and that my minutes will be tripled. Which is completely unacceptable.

My original TracFone (Android) was not working under warranty. TracFone sent me a replacement (Samsung) phone. That phone was sent to me broken. When I called to request a working phone, they said that the warranty for the Android was over and could not send me a replacement phone that was not broken. An agent requested a new replacement phone to the broken Samsung and told me to call back in a few days. I called back and found out that the Android warranty expired and they told me to buy a new phone. They took no responsibility for sending me a broken phone. I have spoken to at least 6 agents over a 4 week period. One agent told me the warranty had nothing to do with it. That still did not help me get a working phone - all I got was a broken phone (Samsung) and then told the warranty expired (Android). Great customer service!!!

TracFone bundles their products and services through a major provider AT&T, Verizon and so on at 50% of what their own customers pay. I pay for usage and NO LINE FEE. I am happy for what the major charge. My services are as good as their own customers. In fact they are the same.

I ordered minutes and a new SIM card. Because Tracfone uses FedEx and requires a signature, I waited an extra 30 min on the phone with an agent so that the order would be shipped out after 3 pm and timed for delivery on a day I could be home. Somehow the order got messed up. The package was not able to be delivered on the only day I could be available to sign.

I ordered a new phone with "free overnight shipping". It didn't arrive, so I checked the status. It turned out that, after a day and a half, the order status was still "Order Processing". I called to find out how long it typically takes for orders to ship. I was told it takes 6 to 10 business days. I thought that was a ridiculous amount of time to process an order for something that is supposed to be immediately available, and I stated my opinion to the TracFone representative. I received a very rude response. My suspicion is that they pull a bait and switch with the free shipping by collecting orders and shipping cheaply to a different location from which they finally "process" the order and provide overnight shipping.

TracFone renewed their web page. I was trying to, not only add extra minutes, but was entering a new Credit Card. While getting used to the new system I made the mistake of ordering the same plan twice. I called immediately and was put on hold for over 12 minutes. Called back and after 15 more minutes they refused to refund the extra program I had just ordered and the funds had not been taken out of my bank account yet... Also! The site said I was ordering 180 minutes but my account said I was only getting 60 minutes. So they not only won't back you up but now I don't trust what their site claims.

I had a Tracfone phone/service and the phone malfunctioned. Their tech support verified this and sent me a replacement phone & prepaid envelope to return old phone. When I called to activate the new phone, I also said I wanted to use a number from another mobile service. I was told there was no problem doing that, as well as transferring the unused minutes (444) and days (32) from the bad phone. Also, no problem. After a hour of seemingly endless, and repetitive questions, the transfer was not yet completed. I was transferred to another tech who would complete the activation and transfer.

I have been a customer for two years with this company and on the second year I had poor service with them. I had a flip phone to start out and it went bad after only one year. The second phone they gave me was a smartphone and it had a year warranty on it and it didn't work good from day one. I called customer service and they would not replace the phone for me for no charge even with the year warranty still active on the phone. Their customer service was very rude and poor in my experience with them. I don't think this company even deserves a rating but I gave them one star. I am switching to another company when my service expires. Don't waste your money with this poor operating phone company. I wish I could get a refund on my prepaid minutes but I cant! I'm sorry I used this company for cell phone services!

Canadian snowbirds, stay away from TracFone!! For the last 2 years in a row now, I have been obliged to get a new SIM card because my TracFone has not been working for 6 months. October 2015 I had to buy a new phone so got an LG touch smart. When we came back to the US the following fall, I could not reactivate it. Was told I should have gotten a "not smart" phone. So they made me buy an LG flip phone. Now, today, November 23, I am told I cannot reactivate it because it needs a new SIM card. They can mail me one! I explain that we constantly travel in a motorhome, that we do not spend 2 weeks in the same spot. You can't buy a TracFone SIM at a retail store!! So now, I would need to buy a new phone again or park and wait for their stupid SIM card to arrive!! Really not a convenient company for traveling snowbirds!

Purchased refurbished LG Treasure smartphones through Tracfone to upgrade to from okay but cheap Pixies Glitches over a year ago. Service was okay, the best part was the phones worked from Omaha to armpit of OK where we visit family 6 times a year. 3-4 months go by and we visit again, a roaming triangle comes up on phone and when we attempt to call a recording tells us to enter credit card number to purchase roaming pin. Online states no roaming fees with smartphones. No notification of any coverage area changes. Nothing but tough luck from cust. service rep via chat since 4G still works fine. WTF!?! Does not make any sense with 5 bars service to be roaming with working 4G. No longer worth having.

My husband and I have been married for 47 years and TracFone is the only wireless telephone company we have ever had. We are not the kind of people who are constantly on our phones so the cost of their plans meets our needs just fine. We buy a prepaid card for a year and the minutes last way over the year as you do not lose your minutes as long as you keep the phone activated. If we have an emergency we know we can count on the phone to operate just as good as more expensive plans. We love it!

No credit check, pay as you go plan. Can renew online or go to store and buy renewal card. Easy to use, great budget and choose your minutes, data, text, gigabytes.

Because I only use a cell phone to call home occasionally, I bought a TracFone. I've been a customer for over 10 years with several different phones over that time period. After over 10 years of TracFone experience, I just lost all my accumulated minutes over 5739 minutes, over 5 GB of data and 7339 texts. After over 7 hours of arguing with customer service over a 3 day period, I received about 2282 minutes but no data or texts. I notice number complaints of people losing their minutes and I wanted to add my story to the many. Be careful if you have a TracFone and you are transferring data, you may want to take a date stamped photo of your info before the transfer.

I have had TracFone for several years and haven't had that many problems with them, but when you do, you are speaking to techs overseas, usually in India, and the communication is very difficult!

I purchased an new TracFone LG cellphone with a few amenities from Walmart only to find that 90 days after purchase the voicemail account was still active from the previous owner of the tel. no. I also purchased a 120 minute TracFone minutes cards that cost somewhere around $30. I could not get the unhelpful CSRs at TF to take off the old password because I didn't have another phone number so they could call me back on?? I have since taken the phone back to WalMart for a FULL refund but TracFone WILL NOT reimburse me or refund me or give me a TF credit for the lost minutes that I never got to use but paid for!

Price is good and customer service is accessible and helpful. May get better deals if buying their phone or using iPhone or smartphone. I use an older, dated phone which does not upload all of their apps. If you just need basic text and talk, you can save money with this service. I left AT&T to save money. So far I am satisfied.

It works everywhere I travel and the tech support is awesome, I travel a lot on business every day and I have coverage everywhere I go with a good signal from the towers!!

I have for Minimal use. It is very cost effective averaging approximately $7.00 per month. The free cell phone is cumbersome to use but it gets the job done.

I use them because they are cheap but I had difficulty enrolling more than 1 phone. Customer service is probably a call center, accents make understanding the person very difficult.

Great provider and cost is very low compared to other cell companies. I am more than happy with them and phones are either free or low cost. Smartphones are also fairly up to date and you can use other phones with this service.

To me the service is excellent. Never had any problems yet since I've been with them which has been close to a year and a half. Even tried to bring people in to switch to their service.

It has not fail me yet. I have not try the other cell service, but Tracfone seems to be pretty good so it works for me, with the limited use. I only use it when I am out.

I have been a Straight Talk/Tracfone customer for a long time. As a rule I have always had a hard time connecting to a tower from my house. To call or text I would have to walk out to the driveway to get 1 bar. This last year I haven't been able to get a signal at all. When I deer hunt I will get 1 or 2 bars and at least make an emergency call if needed but their service seems to be going downhill.

Ordered and paid for on Weds, Nov 1. FedEx delivery overnight. Email to me: Estimated delivery Nov 3rd. Email to me with tracking number that didn't work. No delivery. Had to contact customer service who finally told me delivery would be on Nov 6th. Don't believe their Fedex promise. Will not buy from them again.

Have had TracFone since 2003. Reliable, great service til 9/2017. Had to get new phone cause I lost power cord to old phone. Wanted to keep old phone # that I have had forever and transfer the substantial remaining time I have with old phone and number. There was an English speaking person with very heavy foreign accent who assured me that my phone number as well as my time would be transferred to my new iPhone within 24 hours. And this is a TracFone iPhone.

I have used TracFone for over a year now and never had a problem. They stand behind you 100% and I am beyond satisfied. If more people tried it, they would be happy as well.

Inexpensive, and since I do not use it except occasionally it is best for me. I use a flip phone and make 4-5 calls a month, and maybe 10 msgs. This is sufficient for my needs at this time.

TracFone is a great cell phone company. Never have I had any problems with TracFone. I would tell everyone how great it is. Get away from AT&T, or any of the other cell phone companies and go to Tracfone and save.

Excellent 24 hr customer service. Easy to use and great to keep up with minutes and data left, so that you won't run out of them. Can wirelessly add minutes.

I cannot believe that these guys deduct calling minutes whenever I receive a phone call or text - it's daylight robbery. I've chewed through almost 60 minutes in one night with only 6 calls totalling less than FOUR minutes, and only 11 texts. I will not be using these clowns again.

They need to provide larger phones with a larger keyboard, especially for the elderly who have a difficult time with the buttons that look like a home telephone, takes twice as long to respond because you have to punch 3-4 buttons just to get the letters.

TracFone is a great fit for my needs. And much cheaper than the biggies that constantly advertise and provide so much less. But the advertising works… I still haven't been able to convince my wife to switch from AT&T.

I kept a TracFone for emergencies. My regular phone died today and since I had purchased this Tracfone the last time I had problems with my phone I pulled it out expecting to simply have to buy more minutes. Not that easy. I reached some person that English was not their native language who was going to help me 1. log into my account, 2. activate my phone. Though it was difficult to understand him after a series of questions he finally told me my Sim card was expired. He placed me on hold several times and then came back on the line and told me that he had requested a new Sim card for me. How nice. He told me he created a ticket and that when it resolved I would be able to activate my phone. I was OK with that. He hung up and did not help me log into my account, which they sent me the password for and I still cannot log in.

TracFone has been the best provider for me cost wise. Usually $20.00 every 3 months, and they have great plans, including an unlimited yearly plan for $200.00. Verizon wants too much for the same service and requires a service plan with an enormous security deposit. Virgin Mobile is not worth the trouble because when you contact them, no one understands or speaks English. I purchased a new smartphone from TracFone for $20.00, have not had a problem, and because I purchased the phone from them, the minutes I purchase on the cards are tripled for as long as I have the phone. No other requirements needed. I highly recommend them for everyone.

I save a lot of money by using no contract plan. Coupled with computer use and some savvy for my particular phone use, high prices on phone and contract is no benefit for me.

I have not only an LG Rebel new smartphone but I also was able to buy a year’s prepaid service plan. I have been very pleased for several reasons. The first reason is that this smartphone is so very easy to use which is great as this is my first smartphone. Secondly with its operating system being Android, it recognized my tablet and downloaded everything from my tablet. I was so relieved that I did not have to do all of that work on my smartphone. I still have plenty of data left as needed, my minutes are satisfactory as I only use minutes in case of emergency or if the electricity were to go out. I did need to add more text use, but it was an exceptional price as is adding any extra data or minutes. I would not recommend this plan if one needed to use this plan for work or if one needs/wants to use it to talk or use an excessive amount of data.

For the limited amount of use of my cellphone, TracFone well suits my needs. TF allows purchase of only time needed and used, and also has a reliable phone purchase system. Would recommend if you use cellphone sparingly.

TracFone is by far the worst company that I have ever dealt with. I’ve spent countless hours on the phone and wasting hundreds of TracFone minutes (that I paid for) dealing with issues regarding my TracFone problems, always needing to repeat myself over and over again and answering the same questions over and over again. The foreign people that are TracFone’s customer service, speak English, but do not listen well and seem to not understand English. It’s beyond frustrating. I have spent hours waiting for them to check something, “process” what needs to be done (which rarely works) or being dished off to a supervisor that I need to go through the whole grueling process, always from square one.

I've been with Tracfone for about 10 years and have never had a problem. A couple months ago I decided to updated from a very simple Tracfone to a Tracfone Smartphone. In activating and setting up the phone there was a problem. After several "chats" they decided the phone was defective. They sent me a prepaid Fedex envelope to send the phone back to the warehouse and then they were to resend me a replacement which I assumed would be the same model phone. "Someone" canceled that order. This is what it took to finally get me a phone:

Called to get some support with my Sunset Plaza LG TracFone. Had to speak to 3 agents, but they did not fix my issue. Now, it's worth noting their support is routed to the Philippines, I usually have great rapport with these wonderful people, but this time was different; 1st girl was slow to respond when spoken to, lacked empathy, had NO sense of humor & spent the majority of our time on the phone making excuses that she was limited in her ability to help me, had very little resources but would do her best. (She said that 4 or 5 times) Hum! Her best was pretty pathetic! 20 min into the call I realized I would get nothing from that sad, poorly trained employee.

It's cheaper (pay as you go) than monthly plans, but the phone is horrid, difficult if not impossible to download app's, using the internet is difficult & SLOW.

It seems TracFone has unilaterally discontinued their triple minutes for life program effective 6/1/2017 which I paid for several years ago... I rarely use my cell phone. More like a lifeline when traveling. I am 65 and disabled... I recently renewed my service dates for another year, but was given only double minutes. It was only when I called them and spoke to a very professional and apologetic CSR that I learned of the change. She even spoke to her supervisor and told me there is nothing they can do. They even upped their yearly charge for 400 minutes which used to be automatically tripled from $79.99 to $99.99. Still cheaper than a monthly plan from a traditional carrier. I just don't like how underhanded they were about it.

TracFone prepaid contracts with carriers, such as AT&T and Verizon, but this whole concept is very misleading! One would expect the phone to work off of whichever network that's available in the area, but not so. It depends on the particular Tracfone-branded phone that you buy (and the info on what network that phone used may not be known to you until you get the phone). Example: I had the Tracfone Alcatel flip phone model, which used AT&T. Worked great in my mountain area, and I could usually use it when traveling. Phone had no WiFi, so I bought Tracfone-branded Samsung Galaxy Sky. That's when problem began.

I bought a new TracFone in May. At that time it was fairly easy to send photos to my e-mail. When I tried to send some photos yesterday, the phone would not send. I went online to chat section of TracFone help. The technician basically said that this function is no longer available. It is impossible to transfer photos from the phone to a computer.

Have been with TracFone for 20 years. They are connected to more towers than any other. No dropped calls. Other people's expensive phones cannot be used sometimes where my phone can. I use my phone for the purpose it was made. No games etc.

I purchased a Samsung phone from HSN 1 yr ago. The phone does not charge. On 10/3 I received a new battery and charger, it still does not work. They said if that doesn't work, I am eligible for a new phone because it is still under warranty. Well, when I called on 10/4 I spoke to a girl named Cynthia, she said a new phone will be sent to me next Tues or Wed. I asked for a confirmation # or track #, she did not have it, she said it would be emailed to me. I called today and a new phone was never ordered. They have the worst Customer Service dept. They lie to you, keep you on hold for hours, and even disconnect your call if they can't resolve your problem. Do yourself a favor, DO NOT DO BUSINESS WITH THIS CO.

If there is "0" on the scale, that is what I gonna rate. I won't recommend TracFone to anyone. The service plan is so disappointing. Where did you see any service like this, BOTH OUTGOING AND INCOMING PHONE CALLS AND TEXT MESSAGES WERE BEING DEDUCTED FROM THE BALANCE. I am into 1 year plan, SO UPSET. Just surprised, only sent 5 messages and 25 were deducted, no phone calls made and minutes were deducted too.

I just bought a very nice, brand new TRACFONE cell phone, which is service provider locked. So, I call my service provider, TRACFONE, and they tell me that they can't unlock my TRACFONE cell phone, and offer me 5 bucks for it. With their shady business practices and crappy customer service, I would give this company 0 stars if I could. DON'T WASTE YOUR MONEY!

I must say Claudia (TracFone rep) never gave up. She informed me that I did indeed get replaced with the same model phone and help me to make my letters better with my current phone. I really appreciated her help. I didn't mention the extra minutes they promised me after they originally completed getting me my replacement phone, but I'm glad Claudia was able to help me with it. Thanks Claudia, I'd love to have the updated phone we discussed for $59.99 but I think I'll stick with what I have. I appreciated your help.

We used TracFone successfully for two year as a phone our child could use when they needed a ride or if there was an emergency. When we purchased a second phone, the relationship went south. TracFone was more than happy to collect money but less likely to provide useful service and a refund when the phone and minutes didn't work. I wasted hours of my life trying to make the phone work by entering long strings of numbers provided by TracFone tech support. If I had the endurance and could outlast the TracFone tech support, they would pass me off to the next level of tech support for another night and more hours of mindless number entering.

Have had service for 4+ yrs and I pay under $10/month. I am 60+ yrs old and it's perfect for my needs. I call anywhere, text, go on the internet and I can pay my bill on my phone.

I don't have a lot of service where I live. I can get instant messages and texts but it is hard to send messages back out. I usually need to go outside to send the messages.

TracFone has lousy service. I wanted to pay month to month without a draft and tried many times, but each time I wound up having to initiate a new cycle. In frustration I finally gave up and allowed a draft. Cost is 36/Mo.

I have been with TracFone about 10 years. I like their plans/prices. Customer service could use a little work. I did have to contact FCC once about 4 years ago regarding an issue that customer service would not address; company then refunded me twice what I was due. I am overall pleased or I would not still be doing business with them.

Good phones with reliable service. It is also Cheap!!! Best service provider. Why waste money when service is as good as any out there?

I use TracFone because I was scammed into it by a Lifeline provider. The cheap G4 doesn't function with banking and other application and is just a bait and switch to con you into buying a phone that actually functions. Just because I am old and poor doesn't make me unsophisticated and stupid.

I use the TracFone for talk and text. Customer service was good when I needed it. My bill is under $15 a month. The best value out there if you want basic service.

I have been waiting on my replacement phone since August 30 and still haven't receive my replacement phone. I purchased the phone from HSN and got a warranty on the phone and no one have contacted me about replacing my phone. HSN nor TracFone don't buy any phones from HSN nor TracFone. It’s a rip off TracFone or HSN can reach me at ** to resolve this issue. This is a disgrace. It’s been almost a month and no one has contacted me!

Have used Tracfone for over 10 years. The only complaint I have is their customer service. It's almost impossible to get someone to talk to on the phone and online services are just as bad. Then if by chance you make contact, the person is clueless about how to fix your issue(s).

Highly appreciated the free minutes that help seniors with minimum income. It help to make doctor appointments and stay in touch with family, friends and emergency.

I use my TracFone for phone calls only, thereby it is the low cost of time only that I like. All of the other plans charge by the month and I find them too expensive.

I had been a TracFone customer for 9 years with no issues until 3 months ago. I used TracFone as I am older and not a big talker on the phone, just want it available when I need it which is why I collected the minutes I did. I had over 3000, then my minutes disappeared. I called and a rep put them back. After another month it happen again. I called and they were put back. A week later they were gone again. I called again and told the rep what happen and he put me back in the wait line without telling me. So I called again and was told it could be up to 13 minutes waiting. I then went online to chat which I took a screenshot of. In essence, the guy told me he didn't see any transactions to put minutes back on. I asked him if he wanted the last ticket number to check to which he replied no, he could see in the computer. I had just purchased another TracFone which I will be returning and telling them why. And I will never use TracFone again.

I have just become a member of TracFone and have had a lot of issues. They have been great with dealing with my bipolar ** and my temperament. They are very reasonable company with prices.

I had a 2g phone and TracFone replaced it w/ 3G. I haven't had any problems with reception although I haven't been more than 100 miles from the Vancouver, WA /Portland, OR area. Also adding more minutes online has been fairly easy, after I figure out which category. However, it bugs me that they push long term programs, when I just want minutes. Also, this is a general observation, not just Tracfone, it has all sorts of do-hickeys & programs I don't want. Email, games, camera... I have my iPad for those. I prefer a phone that is just a phone and ability to text... Period!