Tracfone Reviews

I am astounded and a bit apprehensive that this fix is going to last since it is the 3rd time now that I have contacted TracFone about my son's phone issues. After posting my rant about having to keep contacting TracFone regarding the service day's issue on my son's TracFone I decided to try to make contact via their chat. Someone by the name of Philipp was actually able to get his phone issue rectified, for the time being it will remain to be seen if it goes south again next month, with a couple code entries. Unlike the previous folks I dealt with before, Philipp was able to get this done in less than 15 minutes, via their chat window. So okay, TracFone has come through rather quickly this time.

I am a man 78 years old who spends my winters in AZ. Purchased a prepaid phone from TracFone 8 years ago. This year my phone became unreliable so I upgraded to a Samsung android phone 5 weeks ago. Over 25 hours and 5 weeks of pure hell trying to get my phone programmed absolutely failed even by TracFone's own supervisory tech's that this phone is not programmable. Will not honor any warranty and refuse to refund my money.

My daughter wanted a phone so we ordered a cheap flip phone off of TracFone. Since we work and are at school during the days, delivery was impossible because TracFone requires a DIRECT SIGNATURE for every package, meaning I couldn't leave a note with my signature for delivery. (Our nearest FedEx office is an hour away and road conditions are not optimal for that drive right now in the snow so we can't pick it up either. And ONLY I can pick it up. No one else.) We had to return the package to sender because their ridiculous shipping requirements made it impossible for us to receive their delivery. For a $20 phone! So disappointed. Done trying to do business with them.

Tracfone is awful. The customer service reps are parrots who simply use scripts. They are based in the Philippines and most have poor English and/or thick accents. Each rep does their job differently and no one seems to know anything for certain, I have been trying to activate my phone for a week. First they sent the wrong sim card so I had to order a Verizon compatible one and was told it would work, it still doesn't. I am without phone service until it is fixed or I give up and go back to Verizon, which although expensive does actually work.

DO NOT, I repeat DO NOT buy a phone from them. I returned a phone on December 22 that they received on January 1, 2018. After numerous phone calls and just as many disconnects here it is February 9th and still have not received a refund. Now they tell me it will take another 7-10 days to process the refund and another 30 days before I receive my refund. This company is nothing but scam artists. They must be STOPPED!!!

Not sure why everyone here had such bad luck with T/F. Just switched my mother from AT&T GoPhone to the $15 TracFone plan so she can text and use WIFI in stores. TF is almost 1/2 the price. Sim card (.99 cents) came in 2 days and the phone switched over with no problem. Only drawback was we couldn't port her old AT&T number she had in Florida. Don't know why, it just didn't happen. Only one dead zone so far (inside a building) but it worked next to the window. Used the chat feature on their website for set up and the chat feature worked great. Completely satisfied.

I ordered a phone on Feb. 4th. I'm lucky I didn't get an expensive one. They told me it would go out the next day. In 24 hours I'd be able to track my order after I get the email with a ticket number. I got no email. I called the next day. I got hung up on once. I called back. I was told the phone was shipped. I'd get it the next day. Still no phone. I called back. They said it wasn't shipped. They would not tell me why. Just kept lying with excuses and I got hung up on 1 more time. They claimed they couldn't give me any information. I called again. This is the 6th by now. They claimed they were shipping it this eve and I'd get it tomorrow. I'm sure that's another lie. My gut told me not to fool with them. I wish I had listened. Now they got my money and I don't know what to do. I'm on disability. I gotta budget my money. I'm gonna try to take legal action including seeing if I have a lawsuit. I'm so frustrated.

13 years using TracFone; service is good, adding minutes, data, and text easy; new phone set up easy. Transfer old cell phone to new one is not easy. Live chat link doesn't work; no email feature to send a question; Help 611611 multiple tries, and get same answer, it doesn't recognize keyword; on hold over 13 minutes, rep answers in a very low volume, mumbles so fast I don't understand all the words. In the past, customer service was excellent.

I have had a TracFone since the days of Nokia handsets. 2002. I purchased Triple Minutes for Life and when I added minutes last October, the triple minutes didn’t appear. I contacted TracFone to get my full minutes applied and was told I didn’t have a triple minute plan. Since then, I have been hung up on, put on endless hold and my e-mail complaints have gone unanswered. It is too bad that I will have to change my service because TracFone does not honor their service plans.

I have used TracFone since 2008, usually purchasing one-year service with approximately 650 minutes. My usage of the phone is minimal because it is used for emergencies only; therefore, most of my yearly minutes rolled over every year until I had accumulated over 4,000 minutes by 2016. In 2016, I purchased the 2-year service with over 600 minutes. On December 19, 2017, I went to place a call and all of my minutes had been deleted!

Received a phone that did not work. Charged battery according to instructions. Phone was returned 3 months ago. No refund has been made. No communication from TracFone as to why no refund. The customer service staff cannot speak English. They will hang up on customer when asked to repeat. Do not buy anything FROM TRACFONE. THEY WILL STEAL FROM YOU.

So I get a new phone. I want to keep the number but they "can't" do that. No reason, they just can't. So I try to log in to my account and it won't recognize my password. So I ask for a reset link. They don't send it. 2 WEEKS LATER, I request it again. Now, THREE WEEKS LATER, they finally send it to me. Except it doesn't work! I'm done. Do not do business with these people.

I purchased a new phone for my husband. He had been using TracFone service. I just wanted to switch service to the new phone. Kept saying invalid sim card. Called customer service. They sent a new sim card. That one didn't work, called again. Sent another sim card that didn't work. They ask me to send my phone. I said, "I didn't buy the phone from you". They said, "That's ok. We will replace it." I sent my phone. Big mistake. 1 month later they will not return my phone after numerous calls and discussions. I have been hung up on. Spoke to 4 supervisors. They say, "Your phone will arrive in 3-5 days" and I call to check and the order is canceled. Spoke to corporate for 1 hour. They could not correct the ticket to send me a new phone. After 1 hour of "I'm working on the ticket, I'm working on the ticket." They want to transfer my call to someone else. I hung up... As far as I'm concerned they stole my phone. Worst company ever.

I ordered a sim card and a 35.00 plan card on December 21. They will not work on my phone. I called them and they told me to send it back and they would refund me for the both which comes to $39.55. I sent this back on January 2. I was told that they would refund me 3 to 5 days after receiving. I have not received a refund as of January 15. I called them back now they say I have to wait 30 days for a refund. I paid them but now they do not want to send me a refund. I would not recommend this company which is TracFone to anyone. Service is lousy.

I went to buy a refill card for my elderly father because his service days were up. I bought the only TracFone card I could find at Wal-Mart. When I got home to put the card on his phone it was not adding any days or minutes. I called the customer service number and they said the refill card I had bought was only for a smartphone. I had no idea there were specific cards for specific phones and asked for an exception to please somehow activate this card on his flip phone. They refused and said to exchange it. You can not return or exchange these types of things at any store. The card is for a TracFone so it is beyond me why they couldn't add it to any type of phone. They would be making out on the deal as my dad never uses texts or data which were included in this card. I will tell everyone I know never to go with TracFone service. Their policies and customer service are terrible.

I received a Galaxy J3 Luna Pro as a Christmas gift. As I had many minutes on my old phone and very few problems, I wanted to stay with Tracfone. Last month, a message come up "safe mode is on". When I called Tracfone, the rep took a long time to remove this message. Now, this month (Jan.), the same message appeared. I called and the rep took over 1/2 hour and had me doing numerous things to remove it. Finally, the message was removed.

I purchased a TracFone Airtime Card from Walmart. Because the PIN was unreadable, the card was worthless to me. Because TracFone labels the card as non-refundable, Walmart would not refund the card even though I never left the store with it. TracFone will not refund the defective card because I do not have a TracFone number. I have lost the cost of the card with no refund help from Manufacturer OR Retailer. I would not buy this again.

I purchased a new phone to replace my old TracFone and take advantage of the BYOF program. After I got new phone working I noticed that the minutes and data that I had on my old phone did not get transferred. I called TracFone customer rep and spoke to them about the problem and even after explaining what the simple problem was they refused to transfer my minute and data to my new phone and could not give me a good reason for not doing so. The rep just kept rambling on about phone was not compatible but yet the new phone was working and a few minutes had gotten transfer to new phone.

I have their autorefil service and they keep double charging my credit card. 2 times now. If I dispute, they turn off service. Their customer service rudely says they cannot see problem and do not seem to believe me. Very frustrating.

Purchased two phones because of the feature of triple everything for life. I have had these phones for less than one year and they no longer are triple anything. I am told that was a promo that they have done away with. How can they do this? This has to be illegal! I have written to the Co but do not expect a response. Is there a lawsuit going on about this issue? If not there should be! I am certain I am not the only one who purchased these phones because of this promotion. They are LG Premier LTE android smartphones. I am beyond angry. This should not be allowed to happen. To advertise Triple Min & etc for life and within 6 months discontinue-how can that be? Anyone out there have any luck with contacting the Company? As I do not even expect a mail response from them as it has been weeks since I mailed them a letter outlining all this. If anyone has any suggestions on how to proceed would appreciate hearing from you!

I bought minutes and activation days from TracFone. They couldn't get them onto my phone and when I asked for a refund they gave me the business # which I've called many times and always get a fax squeal and quick disconnect. The other TracFone # gets a rep who cannot handle refunds so it feels very much like a scam.

The only way a person can use TracFone is if they never have to call customer service. I tried to add minutes to my mother's cell phone as a Christmas gift. My credit card company erroneously marked it as fraud. I called customer service for both companies several times to explain that it wasn't fraud. I had called once or twice before TracFone decided to totally deactivate my mother's phone rather than deduct what I added. They made it impossible for either of us to reactivate since they added the minutes and service time and claimed they couldn't get their money or deduct the minutes. They gave me the option of purchasing the exact same card at a store or sending a money order. I don't trust them to reactivate.

I purchased 2 phones from TracFone. This was the prepaid service, no contract! I got tired of the rude customer service and constantly running out of data or minutes or texts. In August I disconnected the service on one phone, no problem. Ported my number with no problem. December I attempted to cancel the other phone. TracFone denied the request for porting 6 times, they then locked my phone. I called customer service and was told that I had to use the phone for 12 mths. I explained that this is a prepaid service and that it's month to month service and that I am not in a contract. I was told that I still had to keep their service for 12 mths. This is an attempt to keep me with their company. I refuse to use them ever again. I have had to file complaints with the FCC and the BBB, and if I have to I will file a small claims suit in civil court, because I had to buy another phone. Do not ever use TracFone service. It's a scam!

Had an iPhone for 3 years and we are trying to save money so we purchased an Android from HSN. Called TracFone to transfer the phone number and they gave me this line of garbage that it takes 2-3 days to transfer. After 3 days I called back because it was not working. They told me to wait another 48 hours. Finally after about a week to transfer the number, I cannot receive e-mails from anyone who has an iPhone.

After 7 years, I plan to consume my minutes and leave Tracfone. Since they didn't have the technical savvy to get my BYOP Samsung operational, I ordered a Tracfone phone on Dec.21st, shipping overnight with a delivery date on the FedEx site of Dec.22nd. On the 23rd and (today) the 24th, it is parked in SA with a delivery date of Dec.28th because TF put in a note for the phone to be delivered on a week day. Unless you like going 9 days without a phone, find another provider.

I received my TracFone as a gift on Dec.17, 2017. It is my first and I needed help activating it. I had a difficult time understanding the people in India. They kept telling me to do different things to the phone to make it operate. I could not understand them. Two of the agents hung up on me. This all occurred Monday. Tuesday the 19th, I tried again. After 3 tries, I got a woman who determined that my SIM card was not valid. I saw this on the screen but did not know what it meant. Since my gift was ordered from Amazon, I couldn't go to the TracFone dealer here in Houston as the SIM card had to come from the factory.

I'm new to TracFone and was trying to get help via Facebook messaging. The agent was trying to reset my password and said it would show up in my email in 3-5 minutes which I thought was a long time, but...okay. 30 minutes later...not there. :( After more than an hour there was no resolution to the problem. The one thing that also stands out to me is that when I use Facebook messaging (which I do on purpose as opposed to phone so that I can get a hard copy of the exchange), there's a huge lag time between asking them a question and their response...usually between 3-5 minutes. Haven't figured out what that's all about.

I have been dealing with TracFone for a few years now. Well I decided to upgrade my phone to 6" ZTE lever 936L. That was back in August. After the first few days the phone begun to go crazy. It wouldn't power off, the charge port didn't work, the CPU started overheating and the battery being built in the phone could not be removed. So I called them explaining that the phone has many defects. Little did I know it was constantly eating up my data. They send me a FedEx envelope to send it back and then will replace it with another device.

Have used TracFone for years for 3 different phones. Have had a double minutes phone for several years for my mother in-law. No problems with the double minutes until today. Purchased a 240 minute 90 day plan which I assumed would double like usual to 480. Also had a discount code for 60 free minutes. In the past, all minutes doubled except for the discount code bonus minutes. Today's purchase only gave me 300 minutes. Called and spoke up through the ranks to 4 different people. Seems now the minutes listed are already doubled according to them and they refused to help. Seems like false advertising on the website to me.

TracFone has really gone downhill since 2 years ago when I last added time online. When I tried to get the same 2 years of activation but for the last few days the website would try to load extras that would kick you back to the previous menu page if you tried to use the remove button. After giving up on that I tried ordering anyway hoping to see the options on the next page when I could review the order, surprise! No review, just an order confirmation that was more than the bill shown on the previous page! Several hours wasted talking to Bangalore call center people did not help since they also could not get the webpages to work, when they could understand English.

I purchased a sim for my sister, who ended up not wanting the gift. When I called TracFone to request an airtime refund (there had been NO usage of any kind), it was refused without reason or excuse. Subsequently, I was pestered, on a daily basis, with emails regarding my new account. Unsubscribing didn't do any good - the daily harassment continued in spite of numerous requests to cease.

I bought a BRING YOUR OWN PHONE KIT from Walmart. Straight Talk was not able to activate my old phone with the new TracFone SIM card. Whenever I would put the new SIM card in the old phone, airplane mode would come on. If I turned airplane mode off, when I would go back to the home screen, airplane mode would still be on. When I took the sim card out of the phone airplane mode would go off. Since Straight Talk was not able to activate the old phone, I had to buy a new phone. WalMart would not refund the $10.77 that I paid for the kit. TracFone said that this is my issue since I used the sim card and that it has expired. Thank you TracFone for your lousy service and I will never buy anything with your name on it. Trash. WalMart store #00311 TR#** 12/10/17 TF3SIM NO AT **.

I have tried numerous times, with varied answers and explanations, to have Tracfone unlock my GSM Android phone. I paid for a full year of service on the ATT network, and would like to switch to T-Mobile. Do I have any alternatives to unlocking my LG phone?

I have been sent 2 SIM Cards this month after trying to transfer my last phone Moto E to my new phone LG Destiny. Which led to my phone becoming inactive and customer service not being able to active my phone because I need a new SIM card again. Once I get a job I'm switching to another company because this is ridiculous.

Tonight I needed to purchase minutes from TracFone so that I could use my phone. I had purchased a plan years ago that was to be lifetime triple minutes, so when I purchased the plan tonight the online service would only give me TracFone smartphone service and I tried to look other plans up but it would only bring me back to Smartphone minutes to purchase. Therefore I should have received my triple minutes. Not so! So I called and spoke to a customer service person who was no help at all. Then I spoke with a supervisor whose only response was that I purchased a plan that could not be triple and since the minutes had been added to my phone already they could not refund my money. Then she proceeds to tell me that the next time I purchase minutes that I need to go to pay as you go and that my minutes will be tripled. Which is completely unacceptable.

My original TracFone (Android) was not working under warranty. TracFone sent me a replacement (Samsung) phone. That phone was sent to me broken. When I called to request a working phone, they said that the warranty for the Android was over and could not send me a replacement phone that was not broken. An agent requested a new replacement phone to the broken Samsung and told me to call back in a few days. I called back and found out that the Android warranty expired and they told me to buy a new phone. They took no responsibility for sending me a broken phone. I have spoken to at least 6 agents over a 4 week period. One agent told me the warranty had nothing to do with it. That still did not help me get a working phone - all I got was a broken phone (Samsung) and then told the warranty expired (Android). Great customer service!!!

TracFone bundles their products and services through a major provider AT&T, Verizon and so on at 50% of what their own customers pay. I pay for usage and NO LINE FEE. I am happy for what the major charge. My services are as good as their own customers. In fact they are the same.

I ordered minutes and a new SIM card. Because Tracfone uses FedEx and requires a signature, I waited an extra 30 min on the phone with an agent so that the order would be shipped out after 3 pm and timed for delivery on a day I could be home. Somehow the order got messed up. The package was not able to be delivered on the only day I could be available to sign.

I ordered a new phone with "free overnight shipping". It didn't arrive, so I checked the status. It turned out that, after a day and a half, the order status was still "Order Processing". I called to find out how long it typically takes for orders to ship. I was told it takes 6 to 10 business days. I thought that was a ridiculous amount of time to process an order for something that is supposed to be immediately available, and I stated my opinion to the TracFone representative. I received a very rude response. My suspicion is that they pull a bait and switch with the free shipping by collecting orders and shipping cheaply to a different location from which they finally "process" the order and provide overnight shipping.

TracFone renewed their web page. I was trying to, not only add extra minutes, but was entering a new Credit Card. While getting used to the new system I made the mistake of ordering the same plan twice. I called immediately and was put on hold for over 12 minutes. Called back and after 15 more minutes they refused to refund the extra program I had just ordered and the funds had not been taken out of my bank account yet... Also! The site said I was ordering 180 minutes but my account said I was only getting 60 minutes. So they not only won't back you up but now I don't trust what their site claims.

I had a Tracfone phone/service and the phone malfunctioned. Their tech support verified this and sent me a replacement phone & prepaid envelope to return old phone. When I called to activate the new phone, I also said I wanted to use a number from another mobile service. I was told there was no problem doing that, as well as transferring the unused minutes (444) and days (32) from the bad phone. Also, no problem. After a hour of seemingly endless, and repetitive questions, the transfer was not yet completed. I was transferred to another tech who would complete the activation and transfer.

I have been a customer for two years with this company and on the second year I had poor service with them. I had a flip phone to start out and it went bad after only one year. The second phone they gave me was a smartphone and it had a year warranty on it and it didn't work good from day one. I called customer service and they would not replace the phone for me for no charge even with the year warranty still active on the phone. Their customer service was very rude and poor in my experience with them. I don't think this company even deserves a rating but I gave them one star. I am switching to another company when my service expires. Don't waste your money with this poor operating phone company. I wish I could get a refund on my prepaid minutes but I cant! I'm sorry I used this company for cell phone services!

Canadian snowbirds, stay away from TracFone!! For the last 2 years in a row now, I have been obliged to get a new SIM card because my TracFone has not been working for 6 months. October 2015 I had to buy a new phone so got an LG touch smart. When we came back to the US the following fall, I could not reactivate it. Was told I should have gotten a "not smart" phone. So they made me buy an LG flip phone. Now, today, November 23, I am told I cannot reactivate it because it needs a new SIM card. They can mail me one! I explain that we constantly travel in a motorhome, that we do not spend 2 weeks in the same spot. You can't buy a TracFone SIM at a retail store!! So now, I would need to buy a new phone again or park and wait for their stupid SIM card to arrive!! Really not a convenient company for traveling snowbirds!

Purchased refurbished LG Treasure smartphones through Tracfone to upgrade to from okay but cheap Pixies Glitches over a year ago. Service was okay, the best part was the phones worked from Omaha to armpit of OK where we visit family 6 times a year. 3-4 months go by and we visit again, a roaming triangle comes up on phone and when we attempt to call a recording tells us to enter credit card number to purchase roaming pin. Online states no roaming fees with smartphones. No notification of any coverage area changes. Nothing but tough luck from cust. service rep via chat since 4G still works fine. WTF!?! Does not make any sense with 5 bars service to be roaming with working 4G. No longer worth having.

My husband and I have been married for 47 years and TracFone is the only wireless telephone company we have ever had. We are not the kind of people who are constantly on our phones so the cost of their plans meets our needs just fine. We buy a prepaid card for a year and the minutes last way over the year as you do not lose your minutes as long as you keep the phone activated. If we have an emergency we know we can count on the phone to operate just as good as more expensive plans. We love it!

No credit check, pay as you go plan. Can renew online or go to store and buy renewal card. Easy to use, great budget and choose your minutes, data, text, gigabytes.

Because I only use a cell phone to call home occasionally, I bought a TracFone. I've been a customer for over 10 years with several different phones over that time period. After over 10 years of TracFone experience, I just lost all my accumulated minutes over 5739 minutes, over 5 GB of data and 7339 texts. After over 7 hours of arguing with customer service over a 3 day period, I received about 2282 minutes but no data or texts. I notice number complaints of people losing their minutes and I wanted to add my story to the many. Be careful if you have a TracFone and you are transferring data, you may want to take a date stamped photo of your info before the transfer.

I have had TracFone for several years and haven't had that many problems with them, but when you do, you are speaking to techs overseas, usually in India, and the communication is very difficult!

I purchased an new TracFone LG cellphone with a few amenities from Walmart only to find that 90 days after purchase the voicemail account was still active from the previous owner of the tel. no. I also purchased a 120 minute TracFone minutes cards that cost somewhere around $30. I could not get the unhelpful CSRs at TF to take off the old password because I didn't have another phone number so they could call me back on?? I have since taken the phone back to WalMart for a FULL refund but TracFone WILL NOT reimburse me or refund me or give me a TF credit for the lost minutes that I never got to use but paid for!

Price is good and customer service is accessible and helpful. May get better deals if buying their phone or using iPhone or smartphone. I use an older, dated phone which does not upload all of their apps. If you just need basic text and talk, you can save money with this service. I left AT&T to save money. So far I am satisfied.

It works everywhere I travel and the tech support is awesome, I travel a lot on business every day and I have coverage everywhere I go with a good signal from the towers!!

I have for Minimal use. It is very cost effective averaging approximately $7.00 per month. The free cell phone is cumbersome to use but it gets the job done.

I use them because they are cheap but I had difficulty enrolling more than 1 phone. Customer service is probably a call center, accents make understanding the person very difficult.

To me the service is excellent. Never had any problems yet since I've been with them which has been close to a year and a half. Even tried to bring people in to switch to their service.

Great provider and cost is very low compared to other cell companies. I am more than happy with them and phones are either free or low cost. Smartphones are also fairly up to date and you can use other phones with this service.

It has not fail me yet. I have not try the other cell service, but Tracfone seems to be pretty good so it works for me, with the limited use. I only use it when I am out.

I have been a Straight Talk/Tracfone customer for a long time. As a rule I have always had a hard time connecting to a tower from my house. To call or text I would have to walk out to the driveway to get 1 bar. This last year I haven't been able to get a signal at all. When I deer hunt I will get 1 or 2 bars and at least make an emergency call if needed but their service seems to be going downhill.

Ordered and paid for on Weds, Nov 1. FedEx delivery overnight. Email to me: Estimated delivery Nov 3rd. Email to me with tracking number that didn't work. No delivery. Had to contact customer service who finally told me delivery would be on Nov 6th. Don't believe their Fedex promise. Will not buy from them again.

Have had TracFone since 2003. Reliable, great service til 9/2017. Had to get new phone cause I lost power cord to old phone. Wanted to keep old phone # that I have had forever and transfer the substantial remaining time I have with old phone and number. There was an English speaking person with very heavy foreign accent who assured me that my phone number as well as my time would be transferred to my new iPhone within 24 hours. And this is a TracFone iPhone.

I have used TracFone for over a year now and never had a problem. They stand behind you 100% and I am beyond satisfied. If more people tried it, they would be happy as well.

Inexpensive, and since I do not use it except occasionally it is best for me. I use a flip phone and make 4-5 calls a month, and maybe 10 msgs. This is sufficient for my needs at this time.

TracFone is a great cell phone company. Never have I had any problems with TracFone. I would tell everyone how great it is. Get away from AT&T, or any of the other cell phone companies and go to Tracfone and save.

Excellent 24 hr customer service. Easy to use and great to keep up with minutes and data left, so that you won't run out of them. Can wirelessly add minutes.

I cannot believe that these guys deduct calling minutes whenever I receive a phone call or text - it's daylight robbery. I've chewed through almost 60 minutes in one night with only 6 calls totalling less than FOUR minutes, and only 11 texts. I will not be using these clowns again.

TracFone is a great fit for my needs. And much cheaper than the biggies that constantly advertise and provide so much less. But the advertising works… I still haven't been able to convince my wife to switch from AT&T.

They need to provide larger phones with a larger keyboard, especially for the elderly who have a difficult time with the buttons that look like a home telephone, takes twice as long to respond because you have to punch 3-4 buttons just to get the letters.

I kept a TracFone for emergencies. My regular phone died today and since I had purchased this Tracfone the last time I had problems with my phone I pulled it out expecting to simply have to buy more minutes. Not that easy. I reached some person that English was not their native language who was going to help me 1. log into my account, 2. activate my phone. Though it was difficult to understand him after a series of questions he finally told me my Sim card was expired. He placed me on hold several times and then came back on the line and told me that he had requested a new Sim card for me. How nice. He told me he created a ticket and that when it resolved I would be able to activate my phone. I was OK with that. He hung up and did not help me log into my account, which they sent me the password for and I still cannot log in.

TracFone has been the best provider for me cost wise. Usually $20.00 every 3 months, and they have great plans, including an unlimited yearly plan for $200.00. Verizon wants too much for the same service and requires a service plan with an enormous security deposit. Virgin Mobile is not worth the trouble because when you contact them, no one understands or speaks English. I purchased a new smartphone from TracFone for $20.00, have not had a problem, and because I purchased the phone from them, the minutes I purchase on the cards are tripled for as long as I have the phone. No other requirements needed. I highly recommend them for everyone.

I save a lot of money by using no contract plan. Coupled with computer use and some savvy for my particular phone use, high prices on phone and contract is no benefit for me.

I have not only an LG Rebel new smartphone but I also was able to buy a year’s prepaid service plan. I have been very pleased for several reasons. The first reason is that this smartphone is so very easy to use which is great as this is my first smartphone. Secondly with its operating system being Android, it recognized my tablet and downloaded everything from my tablet. I was so relieved that I did not have to do all of that work on my smartphone. I still have plenty of data left as needed, my minutes are satisfactory as I only use minutes in case of emergency or if the electricity were to go out. I did need to add more text use, but it was an exceptional price as is adding any extra data or minutes. I would not recommend this plan if one needed to use this plan for work or if one needs/wants to use it to talk or use an excessive amount of data.

For the limited amount of use of my cellphone, TracFone well suits my needs. TF allows purchase of only time needed and used, and also has a reliable phone purchase system. Would recommend if you use cellphone sparingly.

TracFone is by far the worst company that I have ever dealt with. I’ve spent countless hours on the phone and wasting hundreds of TracFone minutes (that I paid for) dealing with issues regarding my TracFone problems, always needing to repeat myself over and over again and answering the same questions over and over again. The foreign people that are TracFone’s customer service, speak English, but do not listen well and seem to not understand English. It’s beyond frustrating. I have spent hours waiting for them to check something, “process” what needs to be done (which rarely works) or being dished off to a supervisor that I need to go through the whole grueling process, always from square one.

I've been with Tracfone for about 10 years and have never had a problem. A couple months ago I decided to updated from a very simple Tracfone to a Tracfone Smartphone. In activating and setting up the phone there was a problem. After several "chats" they decided the phone was defective. They sent me a prepaid Fedex envelope to send the phone back to the warehouse and then they were to resend me a replacement which I assumed would be the same model phone. "Someone" canceled that order. This is what it took to finally get me a phone:

Called to get some support with my Sunset Plaza LG TracFone. Had to speak to 3 agents, but they did not fix my issue. Now, it's worth noting their support is routed to the Philippines, I usually have great rapport with these wonderful people, but this time was different; 1st girl was slow to respond when spoken to, lacked empathy, had NO sense of humor & spent the majority of our time on the phone making excuses that she was limited in her ability to help me, had very little resources but would do her best. (She said that 4 or 5 times) Hum! Her best was pretty pathetic! 20 min into the call I realized I would get nothing from that sad, poorly trained employee.

It's cheaper (pay as you go) than monthly plans, but the phone is horrid, difficult if not impossible to download app's, using the internet is difficult & SLOW.

It seems TracFone has unilaterally discontinued their triple minutes for life program effective 6/1/2017 which I paid for several years ago... I rarely use my cell phone. More like a lifeline when traveling. I am 65 and disabled... I recently renewed my service dates for another year, but was given only double minutes. It was only when I called them and spoke to a very professional and apologetic CSR that I learned of the change. She even spoke to her supervisor and told me there is nothing they can do. They even upped their yearly charge for 400 minutes which used to be automatically tripled from $79.99 to $99.99. Still cheaper than a monthly plan from a traditional carrier. I just don't like how underhanded they were about it.

TracFone prepaid contracts with carriers, such as AT&T and Verizon, but this whole concept is very misleading! One would expect the phone to work off of whichever network that's available in the area, but not so. It depends on the particular Tracfone-branded phone that you buy (and the info on what network that phone used may not be known to you until you get the phone). Example: I had the Tracfone Alcatel flip phone model, which used AT&T. Worked great in my mountain area, and I could usually use it when traveling. Phone had no WiFi, so I bought Tracfone-branded Samsung Galaxy Sky. That's when problem began.

I bought a new TracFone in May. At that time it was fairly easy to send photos to my e-mail. When I tried to send some photos yesterday, the phone would not send. I went online to chat section of TracFone help. The technician basically said that this function is no longer available. It is impossible to transfer photos from the phone to a computer.

Have been with TracFone for 20 years. They are connected to more towers than any other. No dropped calls. Other people's expensive phones cannot be used sometimes where my phone can. I use my phone for the purpose it was made. No games etc.

I purchased a Samsung phone from HSN 1 yr ago. The phone does not charge. On 10/3 I received a new battery and charger, it still does not work. They said if that doesn't work, I am eligible for a new phone because it is still under warranty. Well, when I called on 10/4 I spoke to a girl named Cynthia, she said a new phone will be sent to me next Tues or Wed. I asked for a confirmation # or track #, she did not have it, she said it would be emailed to me. I called today and a new phone was never ordered. They have the worst Customer Service dept. They lie to you, keep you on hold for hours, and even disconnect your call if they can't resolve your problem. Do yourself a favor, DO NOT DO BUSINESS WITH THIS CO.

If there is "0" on the scale, that is what I gonna rate. I won't recommend TracFone to anyone. The service plan is so disappointing. Where did you see any service like this, BOTH OUTGOING AND INCOMING PHONE CALLS AND TEXT MESSAGES WERE BEING DEDUCTED FROM THE BALANCE. I am into 1 year plan, SO UPSET. Just surprised, only sent 5 messages and 25 were deducted, no phone calls made and minutes were deducted too.

I just bought a very nice, brand new TRACFONE cell phone, which is service provider locked. So, I call my service provider, TRACFONE, and they tell me that they can't unlock my TRACFONE cell phone, and offer me 5 bucks for it. With their shady business practices and crappy customer service, I would give this company 0 stars if I could. DON'T WASTE YOUR MONEY!

I must say Claudia (TracFone rep) never gave up. She informed me that I did indeed get replaced with the same model phone and help me to make my letters better with my current phone. I really appreciated her help. I didn't mention the extra minutes they promised me after they originally completed getting me my replacement phone, but I'm glad Claudia was able to help me with it. Thanks Claudia, I'd love to have the updated phone we discussed for $59.99 but I think I'll stick with what I have. I appreciated your help.

We used TracFone successfully for two year as a phone our child could use when they needed a ride or if there was an emergency. When we purchased a second phone, the relationship went south. TracFone was more than happy to collect money but less likely to provide useful service and a refund when the phone and minutes didn't work. I wasted hours of my life trying to make the phone work by entering long strings of numbers provided by TracFone tech support. If I had the endurance and could outlast the TracFone tech support, they would pass me off to the next level of tech support for another night and more hours of mindless number entering.

Have had service for 4+ yrs and I pay under $10/month. I am 60+ yrs old and it's perfect for my needs. I call anywhere, text, go on the internet and I can pay my bill on my phone.

I don't have a lot of service where I live. I can get instant messages and texts but it is hard to send messages back out. I usually need to go outside to send the messages.

TracFone has lousy service. I wanted to pay month to month without a draft and tried many times, but each time I wound up having to initiate a new cycle. In frustration I finally gave up and allowed a draft. Cost is 36/Mo.

I have been with TracFone about 10 years. I like their plans/prices. Customer service could use a little work. I did have to contact FCC once about 4 years ago regarding an issue that customer service would not address; company then refunded me twice what I was due. I am overall pleased or I would not still be doing business with them.

Good phones with reliable service. It is also Cheap!!! Best service provider. Why waste money when service is as good as any out there?

I use TracFone because I was scammed into it by a Lifeline provider. The cheap G4 doesn't function with banking and other application and is just a bait and switch to con you into buying a phone that actually functions. Just because I am old and poor doesn't make me unsophisticated and stupid.

I use the TracFone for talk and text. Customer service was good when I needed it. My bill is under $15 a month. The best value out there if you want basic service.

I have been waiting on my replacement phone since August 30 and still haven't receive my replacement phone. I purchased the phone from HSN and got a warranty on the phone and no one have contacted me about replacing my phone. HSN nor TracFone don't buy any phones from HSN nor TracFone. It’s a rip off TracFone or HSN can reach me at ** to resolve this issue. This is a disgrace. It’s been almost a month and no one has contacted me!

Have used Tracfone for over 10 years. The only complaint I have is their customer service. It's almost impossible to get someone to talk to on the phone and online services are just as bad. Then if by chance you make contact, the person is clueless about how to fix your issue(s).

Highly appreciated the free minutes that help seniors with minimum income. It help to make doctor appointments and stay in touch with family, friends and emergency.

I use my TracFone for phone calls only, thereby it is the low cost of time only that I like. All of the other plans charge by the month and I find them too expensive.

I had been a TracFone customer for 9 years with no issues until 3 months ago. I used TracFone as I am older and not a big talker on the phone, just want it available when I need it which is why I collected the minutes I did. I had over 3000, then my minutes disappeared. I called and a rep put them back. After another month it happen again. I called and they were put back. A week later they were gone again. I called again and told the rep what happen and he put me back in the wait line without telling me. So I called again and was told it could be up to 13 minutes waiting. I then went online to chat which I took a screenshot of. In essence, the guy told me he didn't see any transactions to put minutes back on. I asked him if he wanted the last ticket number to check to which he replied no, he could see in the computer. I had just purchased another TracFone which I will be returning and telling them why. And I will never use TracFone again.

I have just become a member of TracFone and have had a lot of issues. They have been great with dealing with my bipolar ** and my temperament. They are very reasonable company with prices.

I had a 2g phone and TracFone replaced it w/ 3G. I haven't had any problems with reception although I haven't been more than 100 miles from the Vancouver, WA /Portland, OR area. Also adding more minutes online has been fairly easy, after I figure out which category. However, it bugs me that they push long term programs, when I just want minutes. Also, this is a general observation, not just Tracfone, it has all sorts of do-hickeys & programs I don't want. Email, games, camera... I have my iPad for those. I prefer a phone that is just a phone and ability to text... Period!

I use TracFone for emergencies only. No one has my number, my phone is off 99.9% of the time. I only have it because I'm afraid of traveling without it. But too many things I can't do on my phone and their service is of no help. I haven't made a call on it in 5 months.

Tracfone is a great deal for people who need a cell phone for necessary communications and use a smartphone a few times a day. You can get service for a full year for less than $100. This gives you 1200 minutes of talk, 1200 text messages and 1.2 gb of data. This probably isn't enough if you use your phone constantly, but is more than enough for me. Tracfone uses Verizon's network (operators answer the phone as Verizon when you call about the phone service itself). You can also use your own unlocked phone.

I have been on the phone for 30 minutes because I could not get into my account on my cell phone - I could on my PC. After 30 minutes I said to call me if you ever figure it out. I have the same plan for 2 phones, I pay the same for both phones - 1 has 809 mb the other 0 mb. No one could explain why there is a difference. I have used TracFone for 4 years. About this year, they have really let me down.

Seems every time I enter a new card for data messages, I don't get everything I pay for. My online account balance is different from the one I access online thru the phone. Seems I lose 25mb with each refill. One would think the account balance would be the same no matter which way to access it! When I called to rectify this, they have no clue or blame a "technical" issue. I think not!

TracFone is great when you do not want a monthly contract & want to "pay as you go"! It costs as little as $7 a month & you can bring any phone into the plan!

I am eighty eight years old and only have a dumb phone not a smartphone like most people have, but TracFone works for me. I only use it for emergencies. Thank you.

I have been with TracFone for over ten years and I have never had a problem with them. Their customer service is good and they have a nice assortment of smartphones including Bring Your Own Phone.

Foreign customer service reps on the telephone are sometimes hard to understand. Otherwise they try to be helpful. Tracfone is a great deal for those who do not use their cell phones a lot.

Was with SafeLink for over 10 yrs. Phone broke. Bought new phone from TracFone. Didn't work. Called for almost a month pleading for help. Placed on LONG holds to use my mins. No answer why phone won't work. Refused to give money back or mailing back inst. HELP. Now won't give me back $$$ spent returning phone or min. spent on hold I had to purchase. SO I had to go to another company. WRONG. Unfair practices.

Two weeks ago I was told by two Reps that my replacement phone would be delivered. The first time they said order is in, and I never received it, with the Supervisor telling me it was NEVER placed by the Rep. The second time calling to see where my phone was, they had to replace order. Now I can't get through calling. I called three times, put on hold for over 30 min first time, second time they said it should be delivered any day, the third time TODAY I was put on hold, with them trying to find out what happen to my order, waiting on hold for over an hour. I have it documented and witnessed all that I have been going through trying to get my phone.

I've had overall pleasant experience for the most part. However, the TracFone selections aren't that great and the prices could be cheaper, but the reception is excellent.

I've had TracFone for about 5 years and I never had any trouble. They have been a good company and I just don't know what I would have done without them.

Very difficult to delete history with this service and the phone service constantly has interference with apps that I have in their settings. Phone numbers sometimes are erased and more.

Cheap, and fairly reliable - customer service is the worst. Often need to call to have promotion to work. Reps have limited English skills and are often very unable to understand and assist.

Overprogrammed pile of ** site. Crashes all the time when trying to load it. It matters not what browser you use either. Opera, Safari, Firefox, IE, they all smash up the unprogrammed correctly TracFone ** website of screwed up Java and Flash manure. Did anyone ever try to use Java? You have to have the right one for it to work loaded in your add ons. Do you know what it is like trying to upgrade all that crap inside a browser? It's a nightmare. But do you think for one moment some idiot that calls himself a corporate executive could understand for one moment, that people that use such cheap ** as TracFone, do not have Whodini for to upgrade with in their computers?

I have been using TracFone for many years with a flip style non-smart phone. I only used it for emergencies and purchased the yearly card because it was less expensive. Each time I purchased the card it included at least 800 minutes and I recently accumulated almost 3000 minutes. I decided to research smart phone. I spoke with a customer service agent who assured me that if there was any problem with the smart phone all the transferred minutes would be transferred back to my old phone. The new smart phone arrived and there was not enough signal strength to do much with it so I went through the troubleshooting routine with a tech.

Use it mainly as a backup and the $10 phone works great and good reception everywhere as I believe they roam for best coverage without any roaming charges. I get 120 minutes for $20 for up to 90 days and unused minutes roll over.

Have had TracFone for several years as a secondary phone. Rarely use it, mainly keep it as an added phone in case my phone gets lost. I purchased the TracFone from HSN, the reason I purchased it is the minutes and the time tripled every time I put money into the account. Now all of a sudden I am told that that has never happened. That I must be imagining that my time tripled because they can triple the minutes but the time has never ever tripled. This is a total lie. For the last three or four years I have been tripling the time and the minutes with one card a $9.99 card. I spent probably two hours on the phone speaking with different people then they would hang up on me. I would call back give them all the information. I had again asked to speak to a supervisor was told that I was speaking with the supervisor. I said, "You have a supervisor, everyone dies". At this, I was hung up on again.

This company is corrupt. I have bought numerous phones and cards as well. Here is the scam. They force customers to use their website and call. This is so they do not have to hire call center employees, even off shore cheap labor. SO, they force you to register your phone via website and/or call but remember they charge you for the call 611. They run down your minutes, they make sure the recordings are slow and wordy because hey you're paying and they want you to buy more minutes, a complete scam. They hire inept staff, I mean rude, nasty, condescending and inept. Of course I may be wrong but, I think they do it on purpose. They kept telling me over and over they would activate my phone but they didn't. They lied. Why? I have no clue.

I purchased this phone for my daughter who is a 6 grader. For the past few days each time I call her number there is a series of beeping sound. A long pause, and then a strange ring. Finally someone with a foreign accent answers. I have called her number several times while we were together and her phone in hand never rings yet someone with a foreign accent keeps answering on the other end. I call Tracfone customer No service and they are of No help. All I received is transfers to 3 different agents/departments and No help. Adding to my frustration is the list of 160 minutes in 7 days. I believe these numbers and minutes are somehow being resold, can't prove it but my situation speaks to something going on behind the scenes. I am Leaving this service and taking my business somewhere else! If you are smart I suggest you do the same! Don't do Business with Tracfone!

I purchase the TracFone but TracFone I purchase had someone's previous number. The number was still active under that person's name. I was receiving Texas each time he used his bank card. I was receiving phone calls stating that it was him debt collectors all kinds of calls. Meanwhile TracFone was deducting minutes units from my phone because of this person. When I called TracFone from my TracFone, TracFone used my minutes so I could fix the problem. They had to change my phone number three times to fix this problem.

I have been with Tracfone for over 13 years. For 3 months of those years I was on their SafeLink program, while unemployed. After going back to work I was removed from the program and started buying cheap end flip phones from eBay and Amazon. I did do transfers between phones when I liked a better one than I had before. But I never did anything wrong to obtain extra minutes or time. Well. Tracfone apparently never removed me internally from SafeLink. They continued to add my serial numbers on my account. I had no idea what was happening on their end. Now it's 2017 and they have refused to accept my credit card, (even though it was never declined), and they force me to go and get an airtime card from the store, which makes no sense.

I purchased a new TracFone and tried to get - a portion of - my existing Tracfone's minutes (1600) transferred to my newly purchased phone. They tried, but did not succeed. In the process of doing this, they/Tracfone De-Activated my existing/old Tracfone and therefore lost all (1600) minutes. In other words I completely lost a phone and 1600 minutes! When I challenged them on this, they said that they have no way of verifying that I had 1600 minutes on my old phone, so sorry!

My brother and I were going out of town and it was mandatory he had a phone. When we got half way there we stopped at a friend's house and realized he didn't have his phone. Looked everywhere... Decided it was lost. The next morning I got on Live Chat with a Rep. I was told his phone had 680 minutes on it... He could either deactivate the phone or get another phone and transfer to the new phone. I asked which would be easier. He said to get a new phone and transfer the number and minutes on it.

I have had a TracFone for 5 plus years. Now I cannot get service. When I chatted with several different people 3 times and called 3 times the last person hung up on me. I can never understand the people I am talking to. They did not resolve my problem and now I have a TracFone that has no service. I will never deal with them again.

After filing a complaint against Tracfone ** contacted me. ** is the Executive Resolution Specialist at TracFone Wireless, Inc. address: 9700 NW 112th Ave Miami, FL 33178. When I called and talked to ** on 6/7/2017, she asked me for my credit card information and she told me she could see on her computer where I was charged $22.59 for 125 minutes on 12/23/2016, and she could see the charge for $44.69 for 200 minutes that was good for 90 days alone without the one-year-plan that a Tracfone agent helped me start two days before Christmas. When ** was talking to me about a refund for the 200 minutes I didn't receive all of a sudden she told me her computer went down and she said she would get back to me to resolve this issue but she never did.

So, I paid $30 for 120 minutes of airtime and 90 service days. But they had to waste my time by sending me a new SIM and I had to call to activate it. They said my phone number wasn't eligible to transfer and they kept telling me my new SIM was in a different phone than what I had. I've had the same phone and number for 3 years. In my 3 years of service, I had to activate 5 SIM cards for the same phone. I'm on the phone with a customer service agent, who I can BARELY understand (sounded middle-eastern). There was nothing they could do. I asked if I could get a new phone number, which they said they could do. So they put me on hold 8 times for 10 minutes each time to 'talk to their supervisor'. Then they asked for my first activation date (like I would remember that). I just said "you know what? ** this, it's not worth it!" Then hung up.

The thing I like is I choose how much I use my phone. And I only pay for what I use. I chose to use it only for phone calls and texting. I've used TracFone for over 20 years and have not really had any problems...

I bought the TracFone about a week ago and found I cannot use the phone in the area where I live. I called and talked to 2 different people at the TracFone with no help from either person. First and foremost I could not understand the representative I was speaking to, the accent was so strong that I had to keep asking them to repeat each question I was asked. Then I was told that if I was not in the area where the phone would be used they could not help me. I explained that I could not call from the area where the phone would be used because I could not get service there. So I hung up and tried again a day later from the area where I would be using the phone.

I have been a customer of TracFone for about six years. This issue is an on-going issue that TracFone does not seem to be able to resolve or won't resolve. During the six years of service I have contacted the company regarding texts advertising their games, etc. that they send to my phone. I have repeatedly requested them to stop these texts. Each time a request was made, I was assured that I would not receive anymore. Recently with my love one in a hospital and hospice care I kept getting their texts sometimes 3 or 4 of them in a row. This was a difficult time for me, while waiting for phone and texts from family TracFone and their automated advertising kept sending advertising texts to my phone. I have been interrupted at funerals, during emergencies, and in public places.

Cheap but if you use a data Android phone it can get pricey. The service itself is good, the phones are dated. If you buy your time as a card at a store, then there is no paper trail between you and the phone. I am paying about ten dollars a month for service. Android ZTE, ninety day card at twenty bucks. It gives enough data time for the occasional web visit i.e. maps. And more than enough text and phone time. The help desk is offshore. I never understand a word they say.

I bought a Samsung Galaxy Sky 320. I proceed to set it up then when I went to get into it, it asked me to slide to unlock then it asked me for a password. So called TracFone up and told them what happened, so they had me reset it back to factory settings and wipe data. When I tried to set it up again, Google was on there so I put in my email and password and it wouldn't let me go pass that point. Called customer service up again, online chat reset again, still couldn't get past the Google point. The rep said, “Well keep trying. It will get thru.” I tried working on this phone for 3 hours.

TracFone data access can be a challenge for smart phone set up. Offset by using free WiFi points. Have to stay on top of expiration date to avoid loss of service.

I received this phone in the mail from TracFone. I go through SafeLink due to being disabled. The phone they sent me is unusable for my area since they use LTE signal around here. Even TracFone admitted to me that it is useless for me. They told me I need a new phone that will connect. A week goes by and still have not received the replacement phone. It is not my fault they sent me the wrong device. I can't afford to buy a new phone when they knew where I live and the service requirements. I don't know what to do since the people from India don't care whether or not the American users can get signal or not. I am sure that if we all died they would be pleased.

"I wanted my phone ring 3 times before it goes to voicemail." This is what I wanted, but the INCOMPETENT Rep DENIS could not give me the answer on first 18 minutes waiting time on the phone. Then she transferred me to Annabelle ID ** who asked too many questions and serial number. She also make me wait on the phone for a long time. In the end, she said, she will transfer me to another rep.

When I first got the phone and called to get started it would not make a call. After about 4 hours getting the run around they sent me a new sim card. When I got it I had to call them again after another 3 hours or so. It still would not work well. This went on and on and after 3 phones and a bunch of sim cards and another 7or 8 hours I still do not have a working phone. Am now waiting in another piece of junk they call a TracFone.

I add airtime every 90 days and 4-5 days before my airtime expires I received a text or an email offering a promo code for bonus minutes if I buy a specified Tracfone minute refill card. In the past I never had any problems however the past 2 times the promo code was not accepted. I used the same code that had just been sent to me by Tracfone but it did not work. When contacting Tracfone the rep just says "The code has already been used". So just to warn everyone out there, before you add your minutes and promo codes write down your current minutes and then add your airtime and see if you are actually getting all of the minutes you are supposed to get. Tracfone is not honoring any of those bonus minutes I was supposed to get and I have been a customer for over 15 years. The company's reps are not helpful and they just keep repeating the same answer. Don't be fooled by the promo codes.

I have been a customer with TracFone for a few years now with never an issue. But it's been at least 3 weeks of dealing with their customer service reps now that has really gotten me to the point of complete aggravation. They lost 1500 talk, text and data from my new phone, 2300 some odd minutes off my old phone. Can't transfer phone numbers competently because if I don't change minutes to the same phone I am changing the number to then I will have to purchase more minutes to be able to have them do that, and my September 2018 end date on the new phone has changed to 2017.

I've been a customer for several years, I decided to upgrade my phone. My old phone I had 3600 Minutes left on it, prior to the Upgrade. After the Activation of the New Phone, those minutes were to be Transferred to the New Phone. Activation was a nightmare... I LOST as those Minutes during the process. You keep getting the "Run Around" from them.

I bought a TracFone in 2012. I used it for a year or so. Then I did not need a cell phone for a while so I did not use it. It had over three hundred unused minutes on it, but the service time ran out. As time passed, I needed to use the phone again. I bought minutes and days to load on my phone. I tried to add the time, but the phone would not accept it. I called TracFone and told them of my problem. They said because I did not keep my phone "active" they deactivated my phone. The customer service person could not speak clear English, and acted like he did not understand.

I've had a TracFone for 7 years, recently I have had problems with my landline and decided to port my number to the TracFone. That is when all the trouble started. My TracFone immediately was disabled until Frontier Communications completed the porting. When the TracFone started working a week later, all my carry over minutes and the 400 minutes I just purchased disappeared. I called TracFone and talked to a couple of people whose native language was not English. I got my 400 minutes back but now I can't receive or send texts and I'm still missing 1000 carry over minutes. I was told to wait 24 hrs and try then... WTF. I just want to talk to someone I can understand, but I don't think that will happen.

Bought TracFone Nov 2012 from QVC. Part of the purchase for my LG TracFone, only touch screen, not a smart phone, was that I would get TRIPLE mins for life everytime I bought minutes. At first, I never really had a problem except they wouldn't triple the promo bonus mins when you bought mins under the promo, only the mins the # of mins purchased. Finally, I relented to this so long as the mins I purchased were tripled and they added the bonus minutes. BUT, last month, I was on the phone with TracFone for 5, hours, that's FIVE HOURS, telling them that when I bought the phone, I was to receive TRIPLE mins for LIFE! It's verified by the paper work and even on their own packaging! Long story short, they refused triple mins.

Bought a iPhone 5 from Target (TracFone) for Christmas. Did not need to activate it until now Aug - for school. Tried to activate it on the phone - recording said it was a go but the phone did not activate. Called to talk to someone in person. Of course they were busy but had a system to call you back (which was nice) until I got cut off the first time. Called again and got in the line. They called back.

Been adding 1100 minutes yearly for about 7 years for about $100.00. Have never been successful doing it on the internet, so always called in. I had always been happy with the TracFone experience before. Just called in to add more minutes. Told I was getting 1100 minutes for $111.44. Thought everything was OK. Looking at phone and bank charge, I only got 800 minutes for $94.72. Called back, asked for supervisor, and tried to correct. The people are very hard to understand, and it seems you never get a straight answer to your question. Ads on Tracfone site are not correct to what the people (Based in Philippines) tell you. We said we wanted the bonus minute deal, not the $15.00 off deal. Was not able to correct the error. We are stuck with what was sent. Very unhappy with the experience, and will be looking for another phone when I use these minutes.

I have been a Consumer of Walmart Family Mobile for many years and had been very satisfied with the service, and even recommended service "proudly" to others. Then recently, all that has changed to the total opposite because Walmart Family Mobile, is now, using TracFone as a service provider, and the experience has been horrible service since day 1. Everything listed in the other reviews of this topic are just as I have been experiencing with the service popping in and out with ability to make calls and or use online services.

Just bought an activation card and minutes for TracFone a week or so ago. TOTAL NIGHTMARE. Cannot make or receive phone calls. Just says Emergency Calls Only. I would not recommend TracFone to my worst enemy. Don't buy it!!!

Phone not connecting. I have unlimited 4G. Unlimited since starting with service $60. No desire or request to change this. Paid bill by phone with known employee on time. He entered a 10g plan for $55 a different amount. I have never even heard of this plan. I was able to prove in the store what I had paid and my same service. Store employee insisted I was wrong. Both employees refuse to give the manager's name and manager on the phone refusing to talk or resolve. He is not posted anywhere or on a business card. I heard Tarik was the first name. Absolute refusal to give the manager's name. Bottom line. Paid 2 months service for 1 month service with absolute refusal to return my money owed. Going to small claims and BBB and left message with attorney general. Suggest you do the same. Bad business should be no business at all TARIK... MANAGER SO TO SPEAK AT TRACFONE WESTERN LIGHTS...

I had an absolutely awful experience dealing with TracFone. I purchased an iPhone 5s from Target in February. Turns out in the fine print the phone was branded to TracFone and has to be used with the company for one year for it to be unlocked. I am okay with that. I understand that some companies lock phones for a certain period of time. The problem arose when I started having problems with service. One day, I could not access cellular data on my phone. I went to technical support and spent cumulatively well over seven hours on the phone with them. We troubleshooted the phone and they could not fix the problem. We even reset the phone to factory settings, but no luck. I'm sorry, but to me it defies the point of having a smartphone if I can't use cellular data!

If I have complaints before even opening the box, believe I will have complaints after opening the box, TracFone. This is a bad sign. So, I got a Tracfone and a plan the other day for $13.86, cool right? I agreed to $13 ** DOLLARS AND 86 CENTS! So when I check my account why the ** does it show that I agreed to $14.23 from tracfone? This is a bad ** sign. I have the receipt and all. I did not agree to $14.23 but $13.86! That's fraud! I knew I should have listened to these complaints on Consumeraffairs.com but something in me wanted to give Tracfone a chance... Last time I follow my head and not my gut! Needless to say, the day/second I saw they charged me 30-something cents over was the day I shut down my debit card and got reimbursed from my bank.

I have never been so dissatisfied with a company! Poor customer service, talk down to you. Do not resolve problems. Too annoyed to go into all that happened but this is recent problem. Have had phone since 5/28/2017. Today my sister's phone refused to let her make calls -- not enough money in account. We just refilled for first time with a store bought card - 120 minutes. Phone bought at HSN came with minutes pre-loaded. OK we added minutes approx. 7/21/2017 they are saying my 80 year old sister used 360 minutes in 10 days. NO WAY it took almost 2 months to use first batch of minutes.

I got a birthday card from TracFone saying that I can get 30 minutes extra for purchasing a 60 minute or above card by the end of August. I did. However, I only got 60 minutes that I bought with the card and another 60 minutes that I was supposed to get. My phone then told me to call Tracfone back to complete the transaction (I didn't see the 30 minute extra). So I called and waited 40 minutes to get a representative to talk to. She told me that this promotion card has been used.

I will never deal with Tracfone. I bought a Samsung phone from QVC with prepaid 1350 minutes from Tracfone on May 2017. At that time Tracfone asked me to buy minutes for $9.99 in order to activate phone. At that time my balance showed 1350 minutes plus additional minutes. On May 27th, I got the message on phone indicating that your service has expired. I called and explained again to customer support that I bought the phone from QVC with 1350 minutes for 1 year and they did not listen. Tracfone wanted me to buy additional minutes. I will not use Tracfone again. I called QVC and they told me to send the phone back and told me that QVC will refund me.