Tracfone Reviews

Transferred my son's phone # and minutes to a new phone and it says no mobile network. And after calling since before xmas still no help. I've been waiting for a customer service rep since 10 am. It's now 2:20 pm. I've never had problems with TracFone until now. They are useless - no help at all. There is no call volume that should keep you on hold this many hrs. They will lose my business since they have people working for them that don't know their job and don't answer a phone.

The value is great, but customer service is slow, sometimes you have to wait a long time for answers. If you purchase a new phone it is difficult to learn how to use it. Many times you have to wait long times for answers. I don't use mine all that much, so for me it works. Since I am a senior citizen, it takes me a while to learn new things. I usually use mine when I am out, or when I need directions.

I usually get good reception and I have very little trouble with service. The cost of using the service good, I get to keep unused minutes and the reception is great. I am able to get reception in dead zones that others are not.

I neither found them to be really great nor poor, usage wise it is average. There are times when you enter your phone card and it doesn't go in; plus the bonus points they are suppose to give you (I) never get.

I purchased (2) Samsung Galaxy 5 phones from HSN recently. Phone is serviced with Tracfone and each came with 1350 minutes, 1350 MB Data and 1350 Text messages for one year. We activated the phones on 12/5/16 which took 2 full days to finally set up. It's now 3 weeks later and I have 0 data, 54 minutes and 104 texts remaining. My mom has 788 minutes, 62 MB data and 150 texts remaining. No way she used 1200 texts in one month nor did I go through 1250 minutes of voice.

I asked Tracfone to replace a battery for my smartphone because it is not holding the charge for more than an hour or two. They refuse. To purchase a battery is as much as purchasing another phone. It is all about greed. Very unhappy.

Been using Tracfone for years and have never had an issue with their service. All my unused time rolls over as long as I renew by the end of service date. Very easy to do this online. It's great for people who do not need or want all the bells and whistles (although they are available through Tracfone if you want them and at a reasonable price). I am a senior citizen and I especially like the TTY features because oftentimes I would have to get out my reading glasses in order, read the buttons on the phone or use a feature. Using the TTY feature vocally confirms what actions you are taking.

My 81 year old dad with dementia asked me to get him a cellphone for Christmas because he had lost his. I bought him a Tracfone and tried to activate it on Christmas morning. I was on the phone with 4 incompetent representative. Two them were supervisors. None of them could activate it and offered to send me a new phone. I did not want a new phone! This was a Christmas present!! None of the reps cared that my Christmas was ruined! My daddy is not well and I wanted to give him something he knew to ask for. They were not even going to refund my $99.00 for activating the phone. I insisted that they refund me and the last one who I talked to said he did not have a supervisor because he was the head of everything. I am sure I will never see the $99.00 again but that is just money.

I've had TracFone for over 12 years without any problems using TracFone to make calls anywhere I've traveled with it all over the USA even Hawaii. Now I get 50 miles from home and no service. I ask why I don't have service and they tell me it won't work out of my zip code. I'm moving on to something else and reporting them to the better business and the attorney general offices.

TracFone made me exchange my old TracFone for a "new" one even though I did not request or want a different phone. After two months it was not working and I was given two options for fixing the problem. I went with the option of, again, replacing the "new" phone with a different "new" phone because that option, I was told, would allow me to have TracFone transfer all my contacts from that phone to the new phone without my manually having to re-do that.

I've been a customer of TracFone for 19yrs. This week I tried to use my TracFone and it was disconnected. I called to see why. They read the following to me "You have filed an invalid credit card dispute and your service has been disconnected. To request your services reactivation simply call your credit card company and reverse your chargeback complaint. Or send us a money order for $44.47." I called my only credit card I have, no charges or stop payments were ever on my account. I was on the phone two different days talked to four different people. Total of 5 1/2 hrs.

Purchased a phone from Tracfone with 1 yr. warranty? Phone less than 2 months old. Connected tracfone and had to do all the resets to prove it didn't work which I told them I already did. After they were sure I was telling the truth they proceeded. Need to send it back after we send you a air bill (which this was done on Wednesday will receive it on on following Monday). Then after you send it back to warehouse and they receive it another 5 days. They will send you another phone which will take another 5 to 7 days. So other words you are out of a phone for approx. 3 weeks when you buy from Tracfone. The woman I talked to (Elmira) asked at the end if I wanted to proceed and get a replacement phone???

TracFone has got to be the WORST telephone service available. No matter how many times you power off & on to increase roaming capabilities by dialing *22890 or *228911, or send the phone back for a replacement (which they send you back a refurbished phone-YUK), the service sucks. Most of the time the data service does not work no matter how many times you try. I would not recommend their service at all. Stay away from this product.

I have zero questions however I do have a complaint: Two times in a row called there to have a friend's Tracfone unlocked so it could be used with AT&T... While I was treated incredibly RUDE couldn't get a word in edge wise... I was told the phone didn't meet the requirements? What that it had to be on their ridiculous network for a minimum of 12 months?? OK, great, it was active on that network on the same number over a year. I even put the owner of the phone on the line with this sad excuse for a company and they treated him like trash as well. Luckily I don't use this useless service. Frankly I just can't understand how they even keep the service up and running treating people like this. Never in all my experience with various customer support reps been so harshly treated and disrespected as a human being. At this point I wouldn't even except "free" (Tracfone) service if it was the last carrier on earth if offered.

I was interested in the BYOP program, so I got a phone. I went to tracfonebyop.com to check to see if my phone was compatible and it told me I was. I proceeded to go buy the BYOP Smartphone sim kit. I went through all the steps with no problem until I reached the 'add airtime', which this kit comes with a Network Access Code which is where my first problem popped up. I entered the code and it says, "This code has already been used." I found this extremely odd being I had just bought and opened this kit but when I started talking to product support they asked me my IMEI number and zip code then told me that my phone was not eligible for the BYOP. I found myself confused again because I had checked on their website where it said my phone was compatible. I think whatever they found ineligible about my phone they need to work into their website to be more accurate. I now have a kit that is completely useless to me.

I have had an Alcatel phone from TracFone for almost 2 years. Worked ok, not great, but 2 days ago could not go online to the internet. It says something about people can see what I'm am doing, 0.bat.bing or something like that. Called Tracfone (yeah), lady could not help me, gave me a Supervisor. I told him my story, he said "hold on I have a idea." Well after half an hr I said he put me on hold and he did not know what to do or did not care and that is his way of getting out of this. I could have been on hold 6 hrs and the only thing that would have happened would be someone would finally disconnect me. Anyone have any ideas?

I bought this phone in end of 2013 or beginning 2014. I had free minutes for the first year. According to the sales pitch at that time everything you bought got tripled. Data, minutes and texts. Very first time I called I had to argue about everything. Finally I was able to get the minutes tripled but had to buy the texts. It is the same situation every time I have to call customer service to get the minutes tripled. This is my last trip out with them. Not worth the bs. They act like they're the only ones who have phones.

I purchased a real nice flip phone that is a combination of old and new school. I received it 11/30/2016 in the morning and knew I needed to activate it so I called Tracfone to get started. What a flipping nightmare!!! I would speak to a representative briefly and sit for a half hour or longer waiting to speak to a tech. Now it is approaching 48 hours and still haven't spoke to a tech. This is NOT proper customer service by any means! Phones are not cheap as it is and I wanted to eliminate a bill so I thought a prepaid would be great.

The following has happened twice: I go online to the TracFone website to add airtime. My payment information has changed so I need to update a credit card before checking out. I get to the edit screen and cannot enter any information in any of the areas provided. Frustrated, I start a chat with a representative and relate that I have tried two different browsers Chrome and IE. He responds that I may try FireFox. I ask if he is saying that FireFox will work. He says "no", but that I may try it. I give up and spend airtime minutes on the phone providing all my new card information (and getting a sales pitch at the same time).

Don't use this company. They are a scam. Sounds really good but after 3 chat calls and one regular call I wouldn't recommend them to a third world country. We purchased two Tracfones from Walmart. Paid $200.00 for a year's worth of minutes for two phones to replace our AT&T phone because of numerous fraud attempts on that iPhone... I decided to use the byop and transfer the number to the iPhone. I don't know what happened, but the chat line set up an entirely different phone number and when I called to find out about this, the customer care line said that the incorrect number was the number they had. They would not transfer over our minutes, total of 760 on one phone and 789 on the second phone.

I liked my 2 g dumb phone and they forced me to change. I lost over 900 minutes after giving up after 2 weeks and 4 phone calls. The new phone is a smart phone, all I want is a stinking phone. I don't need a stinking computer on my phone. After my time expires I am going to another brand as far from TracFone as I can go. Customer service was polite.

Unbelievable bad. I work in customer service and theirs is the worst ever! I bought a ZTE-Quartz phone which is a cheap android. It started randomly resetting. I called their Cust. Serv. and for some reason the rep. I got on the phone reported I said it was damage which it is not. It is in pristine condition. Three calls and 2 1/2 hours later they finally routed me to 'corporate' (which really wasn't at their Corp. off. anyway. Still in the Philippines). On my first three calls I had to repeat too many times to count that the phone never was or is now 'damaged'. I was told by 3 levels of management that it would be impossible to repair/replace because it was 'damaged'.

Completely and utterly unhappy with the experience I had with my phone. The phone (ZTE Valet) was becoming very slow and laggy. So I decided to perform a factory reset and what happened when the phone had turned back on was there was no service even though there was service bars. I could not call anyone or send messages at all. I ended up on the phone with support for an hour. Both of the people I spoke with hardly understood what I was saying and it was clear that english was their second language. Long story short, after an hour, they told me that they were doing a system update for the phone and that it should be all set in an hour followed by a "Have a nice day." No update happened on the phone and even after turning it on and off I still had no service. Now the phone is junk. Not okay.

Tracfone doesn't work! None of your people can explain why! They waste more than an HOUR of my minutes BECAUSE they don't know what "RESTRICTION 56" means!!! And it is your policy to not reimburse me for my spent 60+ minutes because I did not have access to a land line! Your phone was a USELESS piece of ** at a time when I had no alternative to get back in touch with someone at an IMPORTANT time! The people in the Philippines and Belize cannot be of ANY assistance because they don't seem to know their jobs. And they apparently have sub-standard equipment/headsets/phones on inadequate networks, in crowded, NOISY rooms, where their heavily accented English as a second language can hardly be UNDERSTOOD!!!

I bought few phones from them with service that I need just for a emergency so that means I am not going to use my minutes or service for long time, but they cut me off every time my service was up. That means I did not use like 10 minutes or even less so that means taking my money for free. And I was thinking they did make mistake so I bought another phone with another service. It happened again. For me they are the worst cheaters that one could find.

The design of the phones combined with service encourages leaving the browser button on with inefficiency and perhaps even fraud. A user assumes they have ended the phone call and the browser automatically goes on wiping out thousands of minutes. The company knows that no browsing has gone on during that period. I will never purchase TracFone minutes or use one again.

New TracFone customer. Activated it online, but it never asked me what phone # I wanted transferred so issued a new one. Called tech support. Not sure what country they are in, but English was fair to good. They got the phone # transferred from Verizon and we made 1 call without a problem. Two days later message said minutes were all used up. There was 1,300 minutes remaining. Called tech support. Explained that when they cancelled the original activated # number apparently all the minutes did not transfer. Huh? After 12 minutes, they dropped the call. I waited 3 minutes for a call back, none came so called them and was explaining what happened to a new tech support person. They did call me back on the other line. After a total of perhaps 20 minutes they had it running. So far so good, but we'll see.

This is the worst experience I have ever had. I had to spend almost an hour of my minutes while the foreigner got all the info from my phone. Waiting on hold and transferred 4 times giving each person the same information. I kept getting my calls interrupted even after my new phone was ordered. They did not keep any promise they made and I don't know that I will continue this after the end of the year. If you are here getting opinions, you don't want to deal with TracFone!!!

Bought a new Tracfone to upgrade and can't get some features to work. When I call for customer service I get someone who doesn't speak English and tries to run me around. Never getting anywhere with the problem.

I had used TracFone for a couple of years and was reasonably happy. My phone got damaged and couldn't be repaired, so I ordered a replacement phone from their internet site. A few days later I get a notice from FedEx that I was going to have to wait at my house all day long to sign for it. This was an inconvenience I wished they had mentioned when I ordered it. It finally arrived about a week after ordering it, but when I tried to activate it I couldn't get it to connect. I was surprised since they had said it was supposed to be easy to activate/transfer. I consulted their tech people and after about 3 hours of them trying to set it up they finally got it to connect (Thank goodness my phone had a good charge). I noticed a little while later that the new phone had almost no signal and it would go in and out of service every few minutes.

Before buying a phone for the first time, ask your neighbors which cellphone service gets best reception in your area and jot it down. Buy a BYO phone or a Tracfone from Walmart, or Amazon (which has the most choices). Make sure it uses the service that gives you best reception. (If it has choices, you should be safe). Do as much as you can without calling for support. Use the online site to register the phone, input the activation code that comes with the phone, and buy minutes and service time. Buy the most minutes and service time you can in a single purchase; that is how to get the cheapest price per minute. If you do more texting than phone calls, buy extra text minutes.

My experience with this company has been terrible. They outsource to the Philippines. They don't know English, and they are very dishonest. If I didn't have so many minutes I would cancel my service.

After running out of data on my Bring Your Own Phone, I added more only for my phone to tell me I have no data plan at all. I talked to several representatives both by phone and chat, none of them could give me an answer. One even told me I needed to have my phone serviced. I finally found a solution online, the answer was on TracFone's own website! Who trains these idiots?

When I crossed into Canada, I received the error message (invalid SIM card). I read online that this has happened to others. TracFone customer service said they never heard of this but they would send me a new card. A week later, I called looking for the SIM card. They must have lost the first request even though I had a tracking number. I was told a card would be sent and that a SIM card purchased elsewhere (Wal-Mart or Amazon) would not work, it had to come from TracFone. It's been 3 days and no card yet. I believe the death of SIM cards should be researched by TracFone and customers warned if this is a regular issue. I purchased the Samsung Grand Prime from QVC. I'm satisfied with the phone but the Canadian travel is an issue.

Lost air time and "Active" (use of) my Tracfone. I have been using Tracfone since 2006 and never had this happen before. I used my LG 329G Tracfone to talk to my brother on 10-30-16. After I finished, I had well over 200 minutes remaining and my expiration date was 06-05-17. On 11-05-16, I turned on my Tracfone to find out the exact number of minutes I have remaining. I was SHOCKED to see "Unregistered SIM" on the display. According to tech support, this phone has expired back in September!!! The tech person said I need a new SIM card and probably will be getting a different number!!! Also, I have to pay for airtime!! (I lost everything). Tech person said, my phone number was given to someone else!!!

I got a rebel LTE phone ordered from TracFone online. Received on OCT 28th, the phone only has signal strength of 0 to one bar. Could not make or receive calls. Tracfone placed a call to my phone and I did not receive it till I was 5 miles from my house. I called 800 8677183 to get a refund on oct 29. They WOULD NOT return my money. I went to Walmart and purchased the same phone Rebel LTE with code on box of (GSM). Now I have 2 to 3 bars signal at my house. But I'm also out $60.00 because you ** won't refund my money on a phone that will not work at my house. I will NEVER purchase another phone online from you ** again. And when you look at Tracfone's website, on reasons to buy online, on Tracfone's website (it says 30 day return policy). You liars.

Didn't re-up overpriced minutes for a few months, (less than 6), then bought more, and they told my to reactivate my phone, which was purchased less than a year ago, and kept active until 5 months ago. I would need to buy a new sim card as well as the minutes for the phone. I understand if I couldn't keep the same phone number, but it's hilarious they want me to buy a new sim card. This company is a joke and overpriced. Customer service was rude, and they don't fear the bad reviews because that is all they have.

I have an old Samsung phone & wanted to switch to a new phone & take my # with me. After 3+ hours over several days and a lot of double talk, I found that I can't. Had bought a new TracFone and found out TracFone & Straight Talk are same company and they make it impossible to switch. Customer service ran me around in circles & switched me to 7-8 different tech people over a 7 day period, ordered a new sim card, all to no avail.

I purchased a TracFone and airtime card together from Walmart. I was unable to unlock screen to get into defective phone. Several calls were made to customer service (India) who activated minutes card but no tech assistance with phone. Returned phone to Walmart for a refund. No refund on $30 airtime card from Tracfone or Walmart. Minutes were never used but card had been activated.

I bought a no contract TracFone from HSN. It came with a year's worth of minutes. It seems to only work if I stay in my zip code. I recently had to evacuate my home due to hurricane Matthew and the phone was useless. I could not make any calls and if my phone rang it would drop call before I could pick it up. It was a good thing I was with a friend who had a phone that works. I still have like 750 minutes on this thing and the phone itself sucks. It is the Pixi 5.5 by Alcatel. Hard to use and just flat out won't respond when you try to answer a call.

I have had service with TracFone for the last yr and a half and have had nothing but problems. Agents speak poor English and difficult to communicate with. Agents are not trained properly to answer customer's questions accurately and consequently the customer makes costly choices. Minutes are lost, there are overcharges, calls are dropped. Will be looking for another provider and cross my fingers that Donald Trump gets elected president so we can keep jobs in US and not shipped to other countries. If you are going to outsource your customer service calls to other countries, you need to make sure the agents can speak English and comprehend it. YOU HAVE VERY POOR CUSTOMER SERVICE.

A463BG BIGGEST P. O.S EVER ENCOUNTERED. Navigation is bs. Can't connect to home wifi, phone shows either obtaining ip address, connecting or avoiding poor connection. Nothing about this phone or system is simple. The biggest problem is normal phone and text usage. What type of person would approve this format??? Sad part is these idiots a probably pulling down ten figures (really). At the speed of love and god help us, die with our boots on, if you're going to die. It is ashamed that the more advanced we become, the lower intelligence becomes. (Really)!!! ** me! Tracfone go away. You are a thorn in our side!

Inept customer service. Have to actually ask them to spell what they're saying, can't be understood. Try to use website & constantly malfunctions. Purchase airtime cards at Walmart and they will not accept their own cards ("we don't accept, can't recognize", etc). Try to text for assistance, they respond in Spanish stating they don't understand the problem.

I wanted to transfer service over to my own phone. I was told to buy a BYOP SIM Kit. I did exactly that. Went 2 weeks without a phone, back and forth with Customer Service, only to find out that the SIM was for AT&T not T-Mobile phone. Was told they would send me a new SIM for my phone. Waited over 2 weeks, ended up buying the correct one myself. Another 2 weeks without a phone, back and forth with Customer Service to finally get my phone to work. After about a week the phone then stopped working, went round and round back and forth with Customer Service, and was told somehow phone was deactivated so they fixed it after several more days without a phone.

Only in the details will you discover this cannot be done...the smartphones TF puts out are garbage (big surprise) and nearly unusable. We gave up on one (bought it when caught in the 2G-3G upgrade silliness) to return to a simple model as those have worked OK over the years -- but in the fine print you'll note that minutes don't transfer that direction (new phone to older models). TracFone has for a number of years been a cheap and marginal solution to the absurd costs of the big contracts...but they really seem to be falling apart (read the reviews) and spending anything more than the bare minimum with them for a back up phone seems inadvisable. This "we can't (won't) transfer your minutes back to a simpler phone" certainly seems like a scam to me.

We bought a TracFone, minutes and service days for my elderly mother. We discovered the phone repeated deactivated for no reason. I would need to call the company and reactivate it for her. After numerous times, I complained of the danger for my mother. They decided to send her a new phone. After several days of unsuccessfully moving her lifelong telephone number to a new phone, the company told us the phone only worked with AT&T--a service not available in our area. (A quick look at her zip code would have told them that) They agreed to send a new phone. None arrived.

I bought this overpriced phone and service recently while in a tight spot traveling. I bought a three month card that includes phone minutes, a certain number of texts, and data. After having barely used the data on the phone, I am being told that I have no data left. According to the phone itself, I have used about 1/5th of the total data on the phone and I had only used the phone for about a week before this happened. I called to inquire about the issue, and the person on the phone was completely rude and unable to help me. They told me that they were transferring me to another department after ignoring my complaints and saying rather inappropriate things to me about my complaints, at which point I found myself at an answering machine (this was still well within their operating hours).

I was on the phone starting at 10 am ending at 9:20 pm. My initial call was to make sure my smart phone was compatible with their product and I was assured that it was so I purchased the kit. I tried to activate my phone in which I was unsuccessful so I called the customer service line for assistance and was transferred to technical support. I explained what I was trying to do. So the customer service representative tried to activate my phone and said it would take 24 hrs (which was untrue). I called back, explained everything again (I did this 7 times). On the third, fourth and sixth time I was conveniently disconnected when I asked to speak with someone higher up because I was told that they added my phone to the wrong network, and that there was nothing they could do and that I could not use my phone.

Worst customer service. Phone will not work for receiving group messages and company is unwilling to accept it is a network problems of theirs. Have never had such a problem with any other company using the same phone. Worst phone company service I have had to deal with in the past 20 years.

I purchased a 4G TracFone at Walmart with an airtime card. The TracFone rep said I would need to buy another airtime card plus pay a 22.00 activation fee!! I never heard of paying a fee for activation. I threw it all in the trash!!! The purchase was made in Gardendale, Alabama while on the road. I reside in New Orleans, Alabama.

To save money, I had decided to use my T301G TracFone and discontinue my smart phone. This was on about 10/1/16. I noticed the SIM said "unregistered". I went online to tracfone.com. The explanation on my account said it was disabled because of a system upgrade, my phone is 2G. I called in and the person on the phone said I would get a new phone in about 10 days. She also said my minutes can be added to my new phone. The new phone arrived today (10/8/16). I followed the directions, inserting the battery and plugging it in. I powered it up and it said no SIM. I wasn't real worried and proceeded to go on their website to activate it. I logged in, but got an error message after I had selected to transfer my phone # to my new phone. The error message just stated there was a problem, but with no description.

My TracFone service was o.k. for some years but this August, when I bought time for my phone, they told me they'd send a new one to use. It didn't work. In trying to solve this dilemma with a customer service supervisor named Pablo, he was so obtuse and evasive I got angry with him & criticized his competence. He dropped me. Now I can't even reach another customer service rep because they won't recognize my phone #. In effect, I've been erased. And they owe me for the time I bought but never could use. These people have a built a system that works well for them (making $$$) but not so much for their customers.

I bought the ZTE Citrine® LTE™ phone on their site, it is advertised as a 4g phone. Upon receipt, I went to go activate it and the screen said 3g! I called up and told them I want to return it, needed a return label, and I expected a full refund. They said I had to pay to return it, and once they got the phone, they would refund me the purchase price. They also claimed once I bought airtime the phone would become 4g. After being on the phone for 20 minutes, I told them I don't trust that. (I am not tech savvy but I knew the airtime would not make a 3g phone a 4g!) They agreed to refund the purchase price and return s&h. The next day I confirmed with another TracFone agent that adding airtime would not make a 3g a 4g. This runaround kept going on and on thru calls and chat, now they're escalating it. What a scam!!!

12-8-15 I bought this phone at Family Dollar store and broke it immediately after I paid for airtime.10-2-16 TracFone told me I need to renew my service contract and I lost the remaining minutes that was still on the phone. And they don't have repair shops for these phones. This phone laid in my desk drawer broken since December 2015. I want a new phone with my remaining minutes.

This company has the worst customer service and none of them speak English very well. They don't answer your questions, just transfer you so you use all your minutes. I have been waiting over a month for a phone because the phone I have is a 2G network phone and no longer works. Good luck getting through to an English speaking Customer Service Rep who can give you a straight answer. I would prefer to deal with a company who hires employees in the United States and doesn't outsource to another country to save money.

As of 09/27 had to buy a new phone because 2 weeks ago my sim card mysteriously stopped working. Waited for 4 days for new one only to receive a Safelink SIM card instead. Spoke on both occasions with at least 4 reps each time and at the end only way that I could get a phone fast, was to buy a new one. Tried to move my minutes from old account and phone to new phone. Bear in mind that the phone number never changed. I still have the same number, but after speaking again with 4 reps, and one telling me that if I told her how many minutes I had left on the phone they would put them toward my new account, had to get old phone, charge it to be able to see how many minutes I had left, call back only to get another rep telling I cannot get my minutes on my new account. These people are thieves taking advantage of people with few resources, main reason why people have TracFone to begin with. BAD, BAD, BAD Tracfone.

Tracfone company does not resolve issues. Bought new LG prepaid phone 9/15. Phone defective. I was told to send back the defective phone. Sent back the phone and did not hear from the company. They sent me back a reconditioned phone with some out of country area code, took my case. I lost my phone, information, case and minutes. I bought a new phone and got a reconditioned phone. They refused to refund my minutes, my old phone, so I could transfer my information and my case. They are finished with me and will not resolve my issue. I have been without a phone for two weeks. They told me to go buy a phone. They are thieves.

I received a phone about 2 weeks ago and then later that day found out that I needed to return it. I was told to contact the support group and then send an email with extra information. I did all of this on September 12. September 16, I have someone respond to me telling me that she is working on my claim. I never heard anything else out of them, so I sent several more emails. Here it is September 22, and I still hear nothing. So I tried calling and no one would answer the line and then I sent another email explaining how displeased I was with their service.

I am a senior and I talked to a rep from TracFone about my need for phone that would accommodate my health monitors. The young woman convinced me to get an android phone and that would work with my health monitors and when I purchased minutes they would be tripled for life. I just purchased 1500 minutes for a year and I thought that it would be tripled but they would not. The reason they gave is that Android phones and smart phones minutes do not triple. My minutes tripled the last time I needed to add minutes but this time those minutes did not triple. My particular Android is not on their menu any more, but every one of their androids on their phone menu says that they are tripled for life with minutes, texts, and data. I had three customer service reps say that Androids do not triple. Is this not false advertising?

We had bought a TracFone for my father in law a while back. He lost it so we got a new one. He found the old one which still had some minutes on it. As I wanted to preserve the minutes & exp date I called to get them transferred to new phone. Horrible experience. Took an 1 1/2 & 4 customer service people to get this done. As I became more upset all they said is "I'm sorry". Me too! Train your people right.

I purchased a TracFone from Walmart and at the same time purchased a 60 minute, refillable service card. The phone did NOT work in my area and TracFone told me to take it back for a refund, which I did. However the service card IS NOT refundable! If I had purchased it online, it would have been refundable. This is NOT acceptable!!! If I don't have the phone, how can I get any use out of the $20 + card?!? I DO NOT RECOMMEND BUYING TRACFONE OR THE CARD!! Very discouraged to say the least.

I have used TracFone for 9-10 years and have had trouble adding airtime on several occasions. A week ago I had to do a lot of traveling and bought 60 min card [$19.99] and punched in numbers and it did not work. Tried repeatedly to no success. Bought another card down the road thinking I would be given time or refund in future for first card. Second card did not work either. I called and spent 4-5 hours talking to reps about the invalid cards. They told me to go to store I bought the cards at and they may give me my $40.00 back... Funny TracFone was paid each time for the airtime cards that did not work and I am to go beg the store for a refund. These stores should not have to pay for TracFone computer glitches. The second card I bought was in a town 100 miles from my home. I rate their customer service at -1 to 0 at best.

Worst experience with any company I have had to deal with. One delay & excuses after another. My issue has been going on for a month. Each time I call I am on with the tech for 1 1/2 to 2 hours. I probably have used 6 hours or more by now. I could not get a signal on my phone. Could not send or receive. Was sent out one sim card after another to try. Finally said they would send me a replacement phone. Called to have it activated and guess what, only 1 bar inside the house. Two if I go outside!! Now another delay and they are sending another sim card.

Today I was trying to add airtime to my father's card online, something I've done multiple times in the past. I got an error message saying that my card couldn't be processed as a credit card and to go to the nearest store to buy an airtime card but before I went to do that I checked my bank account to make sure it didn't process and I saw that I was charged twice for the amount of $241.22 and another three charges of $21.93. I called customer service to see why my card was charged so many times for over $540 and I was told that it showed it was declined on their end and it was an issue to take up with my bank but if they showed that it processed to call them back with the bank's phone number and the need of the person I spoke to which is exactly what I did. The lady I spoke with this time told me that I needed to give her a fax number so they could fax papers to the bank to verify the charges and when they were faxed back they'd see what they can do.

I call Tracfone to see if I can change the amount of rings before it picks up for my voicemail. I wanted to make it 4 or 5 rings. It rings at least 11 times before it goes to voicemail. This company does that so they do not have to use data because it cost them more money for them to pick up at 4 or 5 rings because if people hang up and they're using Less of the contract they have with Verizon or whichever company their contract with and then they make more profit.

I just wasted two hours on the phone and with Ace? The know-nothing rep when I all wanted was a new sim card for my old TracFone. I wanted to give it to my daughter but apparently it takes an act of congress with TracFone before they will help me. I'm just sorry I had to give them a rating of 1.

Have been a Tracfone customer for years and had no troubles. Long story short, spent nearly a week trying to get a number transferred just to find out it wouldn't work and they already killed my old phone's SIM in the process. They should have realized THIS before killing the SIM. Spent HOURS (literally) on the phone with them trying to get the new one to work or my old number back on my old phone. Had to wait for a new SIM for the older phone (yes, they cannot reactivate the old SIM they say) and they messed up and didn't give me back my old number, even though they had said it would be reserved.

A few months ago, I received a new phone from Tracfone. The phone that I had for my daughter's use, was going to be obsolete with the upgrade of their network. I activated the phone and she was able to use it for a few months, adding minutes, etc. A week or so ago, I started receiving notice that my service would be ending and I needed to purchase more minutes to keep my phone activated, which is pretty standard. So, I went online to purchase more time. For some reason, the phone was no longer visible on my account. I contacted customer service and they asked for my mother's maiden name for security reasons. Then they told me that the name was incorrect! They asked for my email address and that was incorrect! I have had the same email address for over 5 years (longer than I have had a Tracfone account).

They upgraded their phone system and my phone was being phased out. So they sent me a replacement. I have now spent 4 hours and 5 calls trying to activate the phone they sent me and it still hasn't work. They keep telling me to call back in 24 to 48 hours and it will be fixed, seriously. So I stupidly have done that and they tell me to call back. THIS IS A JOKE... I had been a customer with them for the last five years and this is what I get... I am throwing their phone away and getting service with a different carrier. AVOID this company at all cost.

Finally, tech instructed me to take phone completely apart and it started getting service again. I was on the phone with management to compensate minutes. This took 123 minutes from my friend's phone!! Then phone disconnected. Called from another phone and was put in a loop... finally a person in Central America answered. Asked for management and once again put in loop and had to call back... end result was "We added minutes to your account," I told them they were liars. I checked my minutes available time before starting conversations and I had 1411 minutes. After talking to management who lied and said minutes were compensated, I had 1373 minutes! What BS and what liars. TracFone paying Central American people to lie to their American customers. TracFone needs to go out of business... such below substandard customer service. Thanks for nothing, TracFone.

It took them almost 2 days – 2 days!!! – To transfer minutes from one TracFone phone to another Tracfone. This is just unacceptable. Their customer service reps need to go back for more English lessons. They don't seem to care if the English speaking customer cannot understand their Asian accent. The one and only reason I used them is they have the cheapest calling cards. You get what you pay for.

I was starting a TracFone and had the worst experience with their CS Dept. I got a girl who would not listen to one word I was saying. When I asked her to slow down she said I'm giving you one warning to stop making trouble or I'll cut you off. Then I asked to speak to a supervisor and when he came on you could tell he was not a supervisor but somebody working with her and he was practically laughing at me. NEVER AGAIN. I was a long time user (I give them to my employees). TracFone has gone from being very good to very bad.

Had to upgrade to G3 to purchase minutes. Received reconditioned phone within a few days. Tried to transfer old phone over & activate new one online, put in everything that was needed, system states need to contact customer service. Waited until morning & finally got a rep. 1/2 hr later & nothing was done. I sat on the phone for 1/2 hr giving all the info & waiting & waiting & waiting. I told the rep I had a new credit card 3 times. She was going down a list finally came to credit card info, I told her again, new card, she wanted the last 4 of the (old) one on file. Gave it to her, this is 20 min into trying to activate, waited another 10 min & asked, "Honey is everything ok!" The system says error on card, I told her again I have a new card. Nothing, she said nothing. I finally lost it.

In the last 3 days Tracfone has disabled 2 new phones and 2 new calling cards for me. First one they say s/n does not exist & gave my calling card to a # I have never heard of. The second one went through on the computer. I thought it was ok. That # is some hospitals’ text message recorder 88 at last count. They act as if I did something wrong. I cannot get a new #, had to read the s/n to them again & they say this phone does not exist & the phone # is no good. Their last words are "Thank you for using TracFone." & hang up. I have no phone but they got my money. So all is good & I should smile!!! P.S. I have been a customer for years & happy, BUT NOT NOW!!!

TracFone is thieves!!! I told a rep I could not find my phone so she told me to deactivate it and they will send me a sim card for a old phone I have around the house and we can transfer minutes to that. Called back to do what she said and the other rep said they wanted me to turn in my old phone and they will replace deactivated phone so I waited 7-10 days no phone. Called back rep said "No you would not get your 2000 minutes on your old phone. Only ten and no phone on the way." They wanted me to buy a new phone and new minutes. I now remember why I left them alone in the first place and will discourage anyone I know to buy from them. Oh and the manager called back and played on my phone. Worse rude customer service ever.

I was a loyal customer for years, using a Tracfone only as an emergency phone while I stockpiled minutes over time, using special sign-ups and coupon codes to amass 6900 minutes of talk time as I used the phone maybe 8-10 times a year, if that. On 8/5/15 I went to their support forum to ask about a problem with the minutes as the system did not allocate the proper numbers based upon the promise of purchasing a one-year card. The rep, "Shannon", was the chat rep online and she was so rude and indifferent, stopping communicating with me with no notice, leaving me online for 17 minutes with no response.

Not one of their devices have the latest OS on their devices and they give the run around to not even do it at all. They tell you to go to the device manufacturer and then the manufacturer says it is the network that does it. They ** all suck and kiss my ** on this. I am from now on getting a unlocked phone. They suck so bad, my mouth is tasteless and want nothing anymore. They make me so sick to think that companies are this bad.

I purchased a TracFone online on May 31, 2016. Phone arrived on June 3rd after being on the line with several customer reps, I could never get the service to work. I informed them that I was returning the phone back for a refund. The return slip that was included on my package did not have a scan bar so FedEx could not pick up the package. I called customer service, after being on the line with them for several minutes, the rep sent me another packing slip, however it had a different return address than what was on the first return slip.

I have had an android phone through tracfone for a while, the phone does not have much memory. You can not add very many apps to phone. My sister bought one earlier this month, and she is not happy with it. Her phone has very little memory on it. She even deleted all the app and it still does not have much memory. Very disappointed with this company.

I have been a very satisfied customer for many years until now. I was notified recently by TracFone that my 2G phone would need to be replaced by a 3G phone and it would be free of charge. After receiving it and activating it I noticed I was missing my calls when my phone was in my purse due to very faint ring tones. After talking to customer service and trying to find a louder tone, I was told that if I wanted a phone with a louder ring tone I could PURCHASE one! I told her that sounded like a SCAM to me! Are the tones intentionally made soft on the free phones so you will be forced to purchase a phone that actually does what it is supposed to do??? I have deactivated my account and will be going with a dependable, principled, and customer oriented provider.

For years I have been very happy with my $10 TracFone. I get picked on constantly - but I was fine with my little flip phone! LOL. Never had an issue with it. This year TracFone forced me to replace my 2G. I chose to have them send me one of the "Free" comparable phones. I have had NOTHING but issues. It will not connect to my Bluetooth system, I can't get calls to go through, even in areas that have very good coverage. Texting is a nightmare on this thing. When I attempted to contact TracFone using their "Chat" option. There was obviously NO human on the other end. Received obvious computer generated responses. Sorry to say, they're forcing me to get out of the TracFone program. My advice - Don't bother.

I was a loyal and satisfied TracFone customer for 4 years until May of this year, when TracFone’s service basically fell apart on me. Since then, I've had nothing but grief with Tracfone. Here is a timeline of the problems I've experienced, one after another. I received a new 3G compatible phone, but it crashed after about a week (Two calls to customer service). I was without service for one week. New replacement phone arrived, but it failed to activate (Four calls to customer service totaling about 6 hours). Phone was finally activated, but in the process I mysteriously lost 200 minutes of prepaid airtime. Customer service gave me only 10 minutes to compensate me for the loss of 200 minutes. Overall, I was without phone service for two weeks.

Wanted to add minutes. Needed to update credit card info to new address. After entering the info, and hitting Submit, it came back with an invalid billing phone number. I used their live chat. She said I would have to talk with a customer service rep. Called and she said to try it again. I did, got the same thing. Then she said to add a new credit card. I did, and got the same thing - everything correct except it shows the same invalid phone number - a Rhode Island 401-** number. I live in TN. She could do nothing. Totally putout with whatever is going on at TracFone. Not sure what to do now except cancel my phone.

I've had TracFone for years. I use to buy a 60 minute card. It made 120 minutes last for 1.14 days then I got a new Treasure phone. Had 1350 minutes on it. Only had it 3 months out of time cut my phone off. I sent to Family Dollar. Got a 60 minute card which supposed to x by 3 making it 180 minutes it to cut off. I called fussed. They said, "we'll put 100 minutes on your phone." Well guess what it's cut off again. I'm tired of TracFone's **. I'm out of the cost of my new Treasure phone but they're out of a longtime customer.

I was on the phone for three hours trying to add minutes. I ask for a supervisor the lady said she was a supervisor. I do not think she was. When I asked a question I would waiting to answer me. I would wait a few minutes and have to say hello. This went on and on every time I asked a question. I got sick of her not saying anything. I asked if she have a supervisor. I was on hold for a hour and ten minutes. I ask if she could have a supervisor call me. I told her asap then she said I would have to give her a time and date. I called their HQ at 1-800-339-9345. And I got a lady that could enter my credit card number right. They have very poor service.

I tried to add minutes to my TracFone this morning, but they never showed up. So I called them and was told that my phone would no longer work and they'd send me a new one... this is of course after I already spent money to add airtime to the old one. I could not understand much of what the first person I spoke with was saying, she kept saying "Give me a moment". She said that at least 10 times before she told me my phone wouldn't work any more. I asked to speak with someone else and again couldn't understand what they were saying. They both had accents that were very heavy.

Tried to change my wife's Android to an iPhone. I couldn't get it to work after spending 3-4 hours on their chat session, getting 3 ticket numbers, and 3 sim cards in the mail. The net result was that her phone got unlisted because TracFone made a computer error, and is unable to fix it. The worst service I have ever seen...and you can't call them, because you are put on HOLD often (while they handle another customer) and are charged for the call. BEWARE of this cheap company. It's not worth it!!!

My husband and I use TracFone Family Value Plan. It's cheap and works for our needs. I pay by Credit Card using their Automatic Payment option. A day before our next automatic payment, I received a notice from our Bank telling me that our credit card had been compromised. They cancelled it and ordered us a new card. I had to wait for the new card in order to add it to our TracFone account. As luck would have it, the payment to TracFone was due the next day after my card was closed. I received an email from TracFone to call them to make my payment. I called when I received our new card, a day later. She put me through a long and involved security check... name, address, phone, zip code, country, card info., security question etc etc. she did this... TWICE... while also putting me on hold several times! She told me she was adding the card to the account (except she didn't).

This month when I went to add more minutes to my phone... it would NOT allow my info to add the minutes. I was told that the phone I had would no longer work and that I would get a new phone to replace the old one. I had been told before that the old phone would NOT work past Dec. 2016. OK... so I call and was told that I needed a new phone (they had already sent one). I told them I had the new phone and someone said I would have to get a SIM card to activate it. I was told I would get it by Wednesday. I received a package on Saturday... which contained another new phone... (so why another new phone instead of the SIM card like I was told)... anyway my daughter got on the phone to get all of this fixed. She was told the old minutes could NOT be transferred but was told she could go buy another card for more minutes in order to transfer the old minutes (WHAT?) Eventually the phone agent HUNG up on her.

Phone quit working during warranty period. I was enrolled in autopay. I returned phone in FedEx envelope that was sent to me. I got the replacement phone and called to activate it. I was told the my phone number was deactivated. They could not activate with the old phone number and minutes. After several minutes of discussion I asked to speak to a supervisor and was told that they would tell me the same thing that she was trying to "educate" me on. I insisted on speaking to a supervisor which I was placed on hold for several minutes.

Five weeks ago I bought a Motorola Moto E smartphone to with my TracFone service. I've been Tracfone customer 10+ years, but previously with basic/feature phones. A week ago I discovered my voice minutes were decreasing without calls being made, nor received. I started with 1550 minutes, and now showing only 1050. I'm on vacation and rarely called out of the phone, and only received a few calls, so this was easy to spot. I called & reported the problem, and was advised to keep a journal to better support my claim. I did that. Over the 3 days I checked my balance every morning and found call minutes decreasing each morning, tho no call activity to or from my phone. Each day they tried to 're-activate' the phone. Each day the loss of mins continued.

I had over 300 minutes on my phone, but when another 120 were added from a TracFone card, my previous minutes were deleted. They keep telling me I had no prior minutes, but I did. I have talked to different people and got NOWHERE, so I just threw my money away. What has happened to TracFone? They used to be good, but now, I warn people to stay away, and I am going to AT&T or another company. I make too much money to qualify for Safe Link, but those of you who are low income may want to check that out. I am checking AT&T (unlimited service for $45 monthly) which my son has after leaving TracFone, or **, Jitterbug, or another company similar to them. I empathize with each of you.

I have been having many issues with this company for a very long time. The first issue was that it would only let certain people call me and get through so when I called to talk to someone about this they basically told me that there was nothing that they could do, even though this was not a problem for years before this December. So I kind of said whatever and continued with the service then all of the sudden I go to add minutes and the bank denied it.

"This account does not have enough money?" **! So according to my minutes, I have 276.5 minutes left and 149 days of service left. However, they're trying to tell me that I have "no money" left on my account. What kind of garbage is this? I bought this phone to try to save money, not to have my phone tell me that I suddenly can't ** use it without spending more. ** you and your ** service, TracFone. I'm livid about this **.

I was notified about TracFone changing one of their phone providers. The phone I had was impacted and I was told that I would get a new phone with comparable features. My old phone had blue tooth and a camera. The new one does NOT. To me this is not comparable. I tried to correct this with the customer service people. NO luck. I was told I could buy a new phone with what I wanted and they would help me switch the service around and keep my same phone #. I filled out a complaint with BBB.

Phone broke within warranty period. Was returned to TF as requested. Was promised new phone upon receipt of old one. This did not happen. Called TF many times... canned irrelevant answers to questions. Complained to FCC... that got their attention. I urge all on here to CONTACT THE FCC ABOUT UNRESOLVED TF ISSUES - THIS is the most viable option you have. I believe that TF will be investigated by the FCC once a critical mass of complaints is received. It does not take long and is the right thing to do.

Been a TracFone customer over 20 yrs but my recent issue with them makes me very unhappy and regret that I have to continue using them. My original TracFone needed to be replaced and they sent me a replacement. The big problems started when attempting to transfer my units and phone number. WHAT A NIGHTMARE! The rep had an accent (naturally) and had no patience at all. For whatever reason my old number could not be transferred but later in the conversation she said it was. Total time for this call including wait time was over an hour.

My phone rarely rings. Sometimes I get voice mails 15 hours after the message is left. If I die in two weeks because I am homeless because I couldn't get a job because every employer who calls me on the phone can't get through, I guess I won't be able to sue TracFone, because I'll be dead. Maybe I should file a motion today, before I am dead. I will consider it.

Everything was fine until they switched from 2G to 3G. I had my TracFone account for approximately 10 years without problems, until 1 day last April/May 2016. I was over 100 miles from home and purchased a card to add minutes. The phone would not update and instead supplied a 1-800 phone number to call. About an hour of conversation, (on the store phone where I purchased the card) amounted to a change in network that would render my phone unusable and they were offering a replacement phone (Free of charge).

Notified by TracFone that my existing phone was being upgraded to the newer 3G network. I have tried for over 3 weeks to activate the new phone by web & the standard landline and Nothing happens except I'm told to call back in 15-30 minutes. Done this so many times I lost track of the number. Still no service on the 3G phone but they keep warning me by email and text messages on the old 2G phone that I will lose all of the minutes I already paid for.

The first call took some time before actually talking to someone & she finally said she would have to send a new Sim card & call back after I received & installed it from another phone, which I did, from my home phone which cost .10 a minute when calling out (just use internet). I finally got someone & after all the information she said she would have to transfer me. OK. After doing this all over again with another person she said she would need to transfer me again. So this time it was a guy in which all info again. I told him what I was trying to do so he told me I needed to add a code to the phone. After doing so I looked at my phone number which was not my old one but another like came with the new phone. Long story & $5.80 later I'm waiting on another new Sim card & try this all over again. When I changed from Verizon to Straight Talk in the past it was a LOT less time & did it over the phone right then to keep my old number.

Even though I've had minutes on my phone, over a 10000, they keep disconnecting my service. I've spent hours on the phone, yes hours, trying to get this corrected. The last person I talked with started to flip me to someone else and I told her I was tired of their incompetence and after 20 years I'd had enough. I picked up my phone a couple of day later and it was working fine. Today it's not working again. Over 20 yrs, this has been their record with me. Complete arrogance, don't know, don't care and well developed sense of rudeness.

I called TracFone and spoke with the Unlocking Department. I found phones for a very good price and wanted some for friends etc. When spoke with the Unlocking Department, I gave them the IMEI numbers of the phones I was interested in. The guy I spoke with told me the phones were Unlocked. I purchased the phones and tried to put in a SIM from a different carrier and the phone came up as "NETWORK LOCKED". I called back Tracfone and they were NOT NICE. I spoke with the Unlocking department and they quoted locking policy. I repeatedly mentioned to them the previous agent has stated the phones were UNLOCKED. The associate got nasty with me. I asked for a manager and they refused. I said that Tracfone had "LIED" to me stating the phones were unlocked when they were clearly LOCKED. The girl got angry and hung up on me.

The due date for 'top-ups' for minutes never changed before. I've had a TracFone for several years now. Suddenly, in the past couple of months, if my due date says the 10th of the month and I top-up on the 8th my new due date is the 7th or 8th. The original due date always remained the same. I spoke with a rep. and go nowhere. I asked to speak to a supervisor... Got nowhere, again! I know they are instructed to repeat the same story over and over again, but when a customer has had their product for years, they should realize that they sound ridiculous! I am now switching to a regular cell phone company. I know it will cost more but I doubt if there will be any cheating!

I had no idea the account info showing my available minutes was inaccurate. I ran out of text minutes without knowing. My account showed 857. I got fired from my job because I missed a message about a meeting. Couldn't access my account online. Called customer service from my landline, putting it on speaker for the one hour+ wait. When the foreigner finally came on I started to explain that I lost my job because I unknowingly ran out of minutes and can't access my account for that info from anywhere. He kept repeating some script answers then disconnected me! Customer service from this company has devolved to Third World insanity. Nothing we can do about it. If, like me, you can't afford cell service from a real provider you're at their mercy. Unless you're willing to put up with never knowing your balance and having no one to speak to for answers or help you should spend your money elsewhere.

OK... I am very young, 16 to be exact and I have been using a flip phone with TracFone as my provider for 6+ years. It has been pretty easy, but I decided that it was time to get a smartphone so I got the "Samsung Galaxy Core Prime'' and it has been a great phone for about a week or two, until... yesterday I was over at a friend's house and I needed a ride home so I tried to call my mother to pick me up, but out of nowhere whenever I tried to place a call it kept saying 'out of service area'. So I went outside and tried it and it kept saying 'out of service area'. I ended up having to walk 3.4 miles home because my friend's parents were gone.

Every time I go either online or on my new TracFone I can never find out what usage I have left. I even called customer support and they said the website has had many problems and there was just no way for me to know how many text, data, or minutes I have left. What kind of answer is that? And that was just what I could understand by the poor language skills the person had who I was texting back and forth to, most likely from India. I will not be using this phone again once these 1,200 free minutes run out. Thank God this was just a gift. Use at your caution.

Thank you everyone who has taken the time to review TracFone! I just tried to get my replacement phone and what a runaround! I also spoke with Dave and had a difficult time understanding and the wait time is ridiculous. I am done! I've had TracFone for years and loved it but it's no longer viable so I am switching to Fi Google plan. More than I want to pay but after I total up my hours on hold with TracFone I think I made money! I was willing to tough it out with their customer service but after reading all the comments it's time to move along. Thanks everybody!

I contacted TracFone through their chat service to have one account transferred to a new phone. The person in the chat said the he would be able to help me which he did, boy did he. He transferred the phone and the service end date but not my unused minutes. I had a total of 661 unused minutes that was deleted. After the transfer he told me it could take up to an hour for all transfers to complete but within that hour he called me to check if my minutes and service date had transferred. This leads me to believe that he knew he had not done something correct.

Last December I activated a phone for 2 years for $150.00 using a debit card. I spoke to a representative and they transferred the number of a previous TracFone to an LG (newer) TracFone. I misplaced the phone and just found it. After charging the phone, and turning it on, it showed no connection available. I called the company and a rep said they had no record of this payment! My bank statement shows this payment to them and I should have service through December 2017. The rep said there was no payment. Don't get a TracFone, whatever you do.

The actual plans of Tracfone are fair. Pay for what you use and pay for service days, fine. The customer service on the other hand is horrendous. For one, when I was transferring one phone to an android phone, their system decided that the old phone was "not active" and we needed to purchase minutes for it; fine, except the site wouldn't allow us to do so.

I want to start this review by saying that I am not a person who normally flames companies in reviews. And I am not making any of this up. I had a TracFone flip phone for about 15 years, and other than having some dead zones that I really did not expect, it was fine. It was there when I needed it. I finally decided to get a new phone, so I decided to get a smartphone. TracFone had been fine so I bought the A450TL from Target. This was in the middle of May, 2016. I wanted to transfer the phone number that I had been using, but their online activation feature could not get this done. So I called TracFone tech support. After spending at least an hour with them, they determined that I needed a new SIM card. So I spent a few days with my newly purchased paperweight, waiting for a SIM card. Well that one did not work. Then they needed to send me another one. More paperweight time...

Phone arrived defective and without the free minutes. They promised to leave the old phone active till the new one was activated and destroyed that promise in itunes. I am disabled and use the ambulance often and was left with no phone and when it finally activated there were no free minutes. It took 10 hours and multiple calls to get those and then I discovered 4 malware viruses and when I got all that cleared up nearly all the free time was gone. They gave me some back.

Fourth call to TracFone to get code #s to switch to another carrier. Apparently their customer retention plan is to transfer your call where a recording states "no one is available to assist you" and disconnects. Finally got through today & holding for over two hours.

The worst company ever. Long time user of TracFone that need a new phone because the one I own need to be change is still in Warranty [That is not the problem]. Bought a new SIM card, bought a new unlocked phone special for TracFone Service and Best Buy say that is Tracfone compatible... I just need to put an active SIM from TracFone. Check the information on website and all was ready and approved for activation. Something happen with web and the system stop working and I did call customer service.

I wish I could give them 1/2 star. I had been a TracFone customer for years until my dad lost his phone and more than 3 months later, the minutes expired. This is just wrong! You mean to tell me that if you buy minutes today and if you lose your phone and find it after 3 months, you lose what you paid for? I don't like that business. So long! The customer representatives are not consistent. I get different answers when I have to go through 7 customer service representatives before getting real help! Then to be told I lost my service. Will not do business again!

Had TracFone for about 10 years no problem. I just bought an LG Rebel and had service transferred to it. Can't call out and can't receive calls. After six hours on the phone they decided the phone was bad. I went to best buy and exchanged it for a new one. Same problem. Four hours and four techs later I decided I had enough and threw the towel in. I went to Ting mobile where I could use my new phone at a very reasonable rate with outstanding service. When you call a human answers, not a "press one for English" robot and there is no hold time. That alone is worth a monthly fee.

I have been a TracFone customer for over 6 years. About a month ago I bought a new phone and transferred the minutes from my old phone. All was well until I dropped the phone and cracked the screen. I then bought an identical replacement TracFone. That was over 3 weeks ago, and since that time I have been without a cell phone. I have talked to well over 20 service reps at TracFone, and been on the phone with them, and on hold for many hours. I sent them my new phone at their request. Just yesterday, I finally received the replacement phone that they sent to me after 3 tries. I was told this phone would arrive activated, and ready to use.

I have been a loyal TracFone customer for many years. Recently, I received a text and a mailing to upgrade to 4G. After deciding to go with an Alcatel onetouch Pixi Glitz & placing the order, it has been a nightmare! The phone came in 3 days via FedEx (wasted the entire day waiting for them as the package required a signature). I charged the battery & logged in to activate the phone online. To be sure, I also used the 800 number. After waiting over 24 hours, I called for assistance. After a HOUR on the phone, they decided I needed a different SIM card. The representative assured me that my old phone would continue to work until the new SIM card arrived & the transfer was completed.

Could not make or receive calls on my LG Tracfone for over a week. Called for technical help, stayed on phone with the rudest agent ever for over a half hour and got nowhere. Throwing the phone in the trash and going back to Sprint. Better phones, plans and service. These guys suck.

I also had a 3G phone sent to me by TracFone to replace my 2G. When it was finally activated, there are about 250 missing minutes. Customer Service (I talked to 3 different "managers") finally admitted that the missing minutes were "promotional" and are not transferable. They wouldn't help me recover them and I was given an email address to try again -- corporateoffice@tracphone.com. You know how well that will work. I suggest we all complain to our respective state's Attorney General, and to the FCC. Also, let TracFone know that we will no longer do business with "Minute Thieves."

I am verrry disappointed with this new fangled el cheapo TracFone. The keyboard is a pain in the ass to deal with... I loved the former keyboard on my old phone. Will use the few mins I have left then go find a real phone that has a keyboard. No more tracfones for me.

I am so disappointed with the phone that was sent to me to replace the 2G one I have. I received a flip phone just like the one I had (probably) 10 years ago. It has no keyboard like my 2G one - just the old fashioned abc, def function. I do a lot of texting and thought I was going to receive a comparable phone to replace my old one. I will use up my 300+ minutes but then will be shopping for a new cell phone service.

I just got my 3rd phone, an android and so far so good. I've been using Tracfone for appx 20 years and have very minor issues none that I can think of at the moment. The customer service is wonderful. They don't rush and are courteous and efficient. Tracfone is MUCH better than other leading cell companies and I don't pay all those FEEs other companies charge. I use about 250-300 min a month. This is why I stay with Tracfone. It's the BEST plan for me.

I've been with Tracfone for many years. The ONLY thing I like about them is that I can purchase a year's worth of minutes etc without having a monthly bill. I upgraded to an L21G Destiny phone December, 2015 and it's worked fine. On 5/28 I checked my minutes/text and date online so I know what I had at that point. I then purchased additional minutes/text and date with 90 days of service. When I went to check that it had been added to my phone the only thing I saw was the additional minutes! Nothing was showing either online or on my phone for the text and date.

I, too, was told I needed to upgrade my 2G phone to a 4G model. The phone I received was adequate but out of 3,270.4 existing minutes, I was told the 367 that transferred were all I could get and if I wanted more air time I could buy it. What a ripoff! However, in all honesty, the assistance I received in activating the phone (via the chat line) was very helpful (Thanks, David and Nestor).

My TracFone died and I called customer service. They told me my phone (an Alcatel) had to be sent to them so they sent me a FedEx pack so I could send back the phone. Once they receive the non-working phone they would send me a replacement. That was a month ago and nothing has been sent to me. I have called customer service several time and all I get is a runaround. I've had TracFone for about 4 years and they always resolved any problems but this company has gone downhill. I was on the phone with them today for about 2 hours and still no resolution. They keep telling me that a replacement phone will be sent out but nothing happens. This is now a scam and I believe they are not dealing in "good faith." I will never buy another TracFone. Hopefully they will go out of business!!

I got a letter from TracFone saying my 2g phone needed to be replaced and they would send me a comparable one. The one I got wasn't comparable. It was a cheap phone without Bluetooth or camera so I went out and bought one that was comparable. When called to activate it they activated the cheap replacement phone. When I told them I didn't want that phone and gave hr the information off the phone I bought they activated that phone.

After reading the other reviews, I know my grandmother isn't alone. Like many others my grandmother (who is 78) received a letter from TracFone stating that her 2G phone would soon be unusable and that she needed to request a replacement. They said in the letter that her phone would be replaced with a "comparable" new 3G phone. They didn't send her a "comparable" phone. Instead they sent her a cheap LG burner phone without a camera. Before all this, my grandmother originally paid around $99 for her Motorola TracFone. It was red, made out of some sort of durable metal material, and had a camera. It was perfect for her because she only used it when she went to town or in case of emergency. She's used TracFone for several years and has always been happy with her phone and the TracFone service UNTIL this happened.

After years as a satisfied TracFone customer, I was informed that there would be a mandatory "upgrade" in which I would receive a free phone. My lovely old triple minute phone was replaced with $9 flip phone that gets double minute phone and has less features. I spent way too long talking an agent and was finally told there was nothing the company could do about it. That's the end of my relationship with TracFone!

It's been over a month since I contacted them for the replacement of my warranty cell phone and I haven't received it yet. I continue to call back week after week and they read the same script but to no avail which is not good for my business. I do NOT recommend this company IF you need a replacement because they want you to go without any communication (device). First they want you to be their technician and troubleshoot it over the phone several times before they will receive it back, then you must wait more days to receive the FEDEX shipping package # **, then NO REPLACEMENT service still 30 days too late. Very unprofessional business practice.

As has been stated many times here, I received a message that I would have to upgrade my phone so I purchased a GSM unlocked phone and a TracFone sim card. I hadn't bothered to get a smartphone before because I didn't need one, but now that I was being forced to upgrade I began to dream of being able to connect to the internet from my backwoods - nowhere near wifi - estate during bad weather so that I could get early warning. As I transferred over 2000 minutes into data I assumed that would be sufficient for something so simple. When I tried using data minutes over the mobile network nothing worked. I went to the TracFone site and set the Access Point Name on my phone according to their specifications. Still nothing. So I called and was told at first, in an incredulous voice, that BYOP phones don't use the TracFone data minutes. This was quite a shock. Why would they sell data with no intention of letting their customers use it?

I've been trying to get an issue resolved since I got my new phone two weeks ago. I have been trying to get my number transferred from my old phone to my new one with no resolution at all. They told me I needed a new sim card, they sent that, my old number was put on but never activated only to have the number vanish from the phone with the new appearing again. I was told then that a different sim card was needed again. Then I was told that my old carrier had to receive a request to port out the number and it would be released. Then I was told that my old carrier had to reactivate the number for the transfer to take place. I was told each every time since I've had this new phone it would take a maximum of 48 hours. Well I've waited and waited. Still nothing. This time I was told it would take at least 4-5 days. I was so angry at that point that I started to box up the phone and send it back and get the account deactivated.

Since I had a 2G phone for several years and the network equipment was changing in January of 2017, Tracfone said that they'd send me a free phone. I was told that it would be only a matter of days... Hearing nothing, I chatted from their website and was told that they had run out of phones and that it would another 30 days. The new phone finally arrived and I tried to activate online. It wouldn't work and a notice said that I had to call their customer service.

My phone was shut down even though it has over 1000 minutes on it and still had over a month of paid service left. After spending over 90 minutes on a landline to get it straighten out nothing. This isn't the first time. Usually after several phone call I get it straighten out but not this time. I'm fed up and will not recommend them to anyone else and will not renew my other 3 phone either.

I bought a smart TracFone and after 7 hours and 6 tries they were unable to make it work at all. They told me the android TracFone I bought did not work. So after $90 spent on the phone, the carry case and protective case, I had to go back to my flip phone. It took over 1.5 hours to set get my minutes and be able to use my phone. Thank you for help.

I have always used TracFone and have never had any issues with it. My husband and I even switched our business landline phone over to TracFone. Well, we were recently notified by TracFone that we had to upgrade two of our current phones (one personal phone and our business phone) because TracFone was going to 2G to 3G. We did not expect to receive just a standard, basic cheap crappy phone. We received an Alcatel phone that has none of the features we had with our old phones, plus you can't even hear an incoming call set at the highest volume!

I received a letter stating that my 2G phone would soon be unusable and that I needed to request a replacement phone. I received the new LG 306G phone last week and had to activate the new phone with a customer representative. My old phone showed that I had over 2300 minutes remaining. When the new phone was activated, only a little over 1500 minutes were transferred and about 800 minutes disappeared.

I also received notification that my Samsung phone would no longer work with the 3G network. I received the cheap Alcatel replacement that did not have the QWERTY keyboard or a camera. I called to refuse this phone and to see what they were willing to do in the name of customer service. I was told that the phone I received was "what was in the warehouse," but that the rep would try to find another available phone closer to what I have now. All she came up with is a flip phone that has a camera but no slide out QWERTY keyboard.

I got an update on my phone. When I hit the install button, it downloaded but then has a message: insufficient storage. I uninstalled. Now I can't install and have no Google Play Services which you need for just about everything. Because of "insufficient storage" I cleared the cache and data still. And I have an SD card showing plenty of empty space.

I had a wonderful 2G TracFone cell phone that had lots of minutes on it, a good camera and other nice bells and whistles. Of course, as has happened with others on this complaint forum, TracFone told me they would send a comparable 3G cell to me since they could no longer support the 2G network. I did receive a Walmart $9.98 cell a week later. I also called TracFone (they are in the Philippines). I also suffered about 2 hours of discussion, begging and argument with TracFone reps and managers to no avail. The next step is to contact my local Attorney General Office and file an official complaint. If enough of these are generated at the state level, perhaps a class action suit will develop. ANYONE ELSE WITH ME?

I survive my phone. I work for a major RR, 24/7 "on call". Tonight, I see that my TracFone says, "NO SERVICE". I nearly had a heart attack. The ONLY saving grace is that I have a 2nd phone I never use, but keep as "backup". "We sent you an email". I long ago stopped looking at their emails: "Get $20 of airtime for $20." Now, they will FedEx me a "new phone" in "five to eleven business days". I told them to put all the time, etc. on my other phone. "We will need to send you a new SIM card". I talked the agent out of "30 free minutes". Unbelievable WRETCHED customer service.

I ordered a smartphone with overnight delivery. It came a full 6 days later. I talked to customer service about the hang-up and they admitted dropping the ball but would do nothing about it. During those 6 days I was on call and had no phone. I had to use my neighbor's phone costing him at least 3 hours of his airtime. I asked TracFone to assume some degree of accountability and to make things equitable. They said no with no consideration for the fact that my original TracFone died at only 3 months of use. This caused me to buy another one which started this mess. Again no consideration. It is at the very least false advertising and poor customer service.

I have recently bought a TracFone, and I am not happy with it. When I powered it on for the first time, I had noticed the screen is extremely responsive to the point where I simply cannot scroll through setup options. Navigating around was extremely painful, and the fifth day the battery had completely deteriorated. I ordered a new one from TracFone, and the phone would show me an error message telling me that it is an invalid battery and completely powered off. I am completely unsatisfied with my experience and would not recommend TracFone for any reason.

TracPhone kept sending messages with specials to add minutes and get bonus minutes. I took advantage of this offer. I've had my phone for 6 years and I've had good service. Now I research online and it looks like I have to change phones, change phone numbers, and I will lose all my minutes and money and no one will help me. This is a total scam! And I am in the middle of a family emergency. I have to travel and I am on antibiotics and I don't have the time or patience to deal with this. Well, the upside is I've been using a flip phone and I need to get into 2016 with a smartphone.

I received a call from TracFone telling me that the old phone I had with them was going to be obsolete and would not work with their new system or whatever. They said they would send a new phone that would be comparable with the one I had. What did I get? A cheap "burner" phone made by Alcatel that has no camera and no sliding keyboard. I had a nice Samsung. The replacement is junk. Not only that, but I had over 2,000 minutes on my old phone but none of that transferred over to the new phone. I had to purchase 30 days and 60 minutes to activate the new phone so now I blew $11 for what is nothing more than the cheapest Walmart junk. The new phone really is a POS. I don't use a cell much but I really feel like TracFone is pulling a fast one here. I think they singled out customers who have a lot of time built up and found a way to cheat them out of it. They are a sleazy bunch.

I tried to put more minutes on my phone it said 'system unavailable'. I called and first spoke to but could barely understand the person on the phone. She transferred me to a manager who explained that the phone I had was being shut off because it was a 2G device and they are changing systems and that phone would not work with the new system. He told me they would send me a new phone. I said, "Fine, I can have the same number?" "Yes." "How do I transfer the minutes?" He told me I can't because I was trying to add minutes after my service days had expired. He told me they had sent me messages I replied that I only use the phone occasionally, and for emergency, and the minutes should transfer.

I wish I could give a rating lower than 1 star. I am experiencing many of the same problems addressed by someone on 5/10/16. I had/have service with SafeLink and due to about 8 to 10 replacement phones being needed due to quality issues with phones sent to me I called SafeLink and they told me that I could now "bring my own device." The reason I had to do so many exchanges was because the phone battery would not retain charge or the phone would OVERHEAT tremendously. After TRYING to talk to people who can hardly speak English I was directed to a website where I could purchase a "TRACFONE PHONE." Before deciding to buy a phone, I was advised that I might be able to use a phone I already owned, but of course NONE of them including several Android Phones were compatible with their service.

TracFone contacted me by email, US mail and text message that I have to upgrade my current phone because TracFone was going to 2G to 3G. TracFone said my current cellphone will no longer work on the new 3G. TracFone offered a free upgrade cellphone as good as the one I was using. The cellphone I got was the cheapest cellphone they had. My old cellphone was a Samsung T40 4G. The Samsung has a slide out key board for text messing and camera. What I got was a cheap Alcatel A20 5G, no slide out key board for texting, no camera. I contacted TracFone by e-mail but they never replied. I have 3874 unused minutes on my old Samsung and if I did not switch over to the new cheap Alcatel phone I would lose my paid minutes on my paid as the go cellphone. TracFone should have replace my old cellphone with a comparable cellphone. What I got was a cheap cellphone replacement. I am not happy.

I HAVE A "TIMES 3" SAMSUNG T-404G slider phone. The phone has a "slide out" alpha keyboard for texting. It's great...however, Tracfone advised me I have to upgrade my phone to a "generation 3" phone because "generation 2" service was being taken down and my phone will soon cease to work. I was told I would receive free of charge a similar phone and lose no service. What I received was a simple flip phone, the box said it was a "times 2" phone, and of course it didn't have an alpha keyboard for texting. When I inquired about this, I was told I would just have to use what they sent me! And yes...I cussed them like hell and told them where they can put their phone. I will definitely spread the word verbally and through all social media at my disposal. Fraud is fraud, and the only way to stop this is for people to spread the word and dump Tracfone. 'Nuff said!

I got a letter too saying they would have to replace my phone - 2 day delivery. It's been 2 weeks. I checked the new phone they are sending me - a piece of junk. They said it would be a upgrade - that is a laugh; It does not even have a camera. They lied and when I called the company they said - "that is the phone you are getting tough, go somewhere else". I am sending a copy of this email to the NYS fraud department.

I ordered a replacement phone for my husband on April 9, 2016. It arrived but did not work. I kept getting an error message, "insert the sim." I called three different times until I received a replacement sim. I finally got the replacement sim, which also did not work, so then I was sent a replacement phone with the same message. Figuring that the phone was defective, I requested and was sent a new phone which gave me the same message. So I called again (several times) and was sent another sim card with a "better technology". It finally arrived today, May 2, and it did not work.

I have to write & say that after calling Tracfone 20 times and finally resorting to contacting the FCC and another place I could think of I finally received a call from Tracfone (a resolution specialist) they called ME.

Four days ago, I purchased minutes. I usually buy the 200 minutes package which triples to 600 because I have an android. I am not always texting or calling, so I know that with the new minutes, it will last me another 2-3 months. I called them on another phone to ask why my phone was deactivated. They told me I had exceeded my airtime and in order for me to reactivate my phone, I would have to repurchase more minutes.

I had to purchase a smartphone for use at a charity event - the phone box advertised 3X minutes, text, data and at the same time I had to extend my service agreement for another year. We normally purchase the year service plan. At a Military installation the next day, they had a card - 800 minutes - double minutes for $124.99. I bought that year agreement thinking I would also get the double minutes. When changing my service over from current phone to new phone, I was advised by TracFone that this card is not compatible with the new phone purchased. There was no mention of this on the display at the installation, or on the card. I pursued it with TracFone corp offices, and they gave me the year service (after a good 6+ total hours trying to get it resolved, and finally having to submit an email).

My TracFone Android phone was not working correctly. In a fit of exasperation I bought a simple TracFone. I then went online to read what I needed to do to transfer my minutes from the smartphone to a regular TracFone. I did not look carefully at every message, especially at a note located toward the end of the list. In that note it says that "if you transfer from a smartphone to a regular cell phone you will lose all your minutes." I had over 400 minutes. I did put in a request via the website. Nothing happened. So I called the 800 number to process the transfer. At no time during my conversation with the TracFone person was I advised about the loss of my 400+ minutes (previously I had successfully transferred my minutes and number from a regular TracFone to a TracFone Android phone). I no longer use a TracFone and will be moving my family's service to another carrier.

I will never ever get another TracFone. If your phone is stolen they are no help... They tell you one thing and do another. I am going with Boost. At least they are truthful. This company will lie to you and tell you what you want to hear but they still are no help. I talked to the supervisor who did not speak English. None of them do...

We have provided our elderly parents with a TracFone for emergencies for over 10 years without issue. Oct 2015 we added 1200 minutes giving a total of about 2400 minutes and extending their service to Nov 2016. On April 27, 2016 we purchased a new phone for our father and transferred the service. At the time the old phone showed that it still had about 2400 minutes. (Our mother had become ill and passed away and the phone had not been used.) The service transferred, however, the minutes did not! $200.00 worth of minutes- gone.

TracFone's customer service is awful. They refused to provide me a receipt for proof of purchase for a phone and misled me into believing they would send one, thereby preventing me from expensing the item on a business trip. The customer service is slow and time-consuming, and no-one I dealt with was competent or helpful. Simple requests became unfathomably complicated. Several of the English-speaking agents cannot understand you well. They offer to call back rather than keep you on hold - which they then don't actually do. The SIM coverage itself is acceptable, although certainly not good enough to compensate for the abysmal standards of their support - which you'll inevitably need to use because their website is full of bugs and the product isn't well designed on the site.

After many years of not having cell phone coverage at my home, I installed a repeater. When it was activated, I noticed that one of my TracFone’s worked and the second one didn't. Thinking the problem was with the repeater, I traveled to where I had coverage and had previously used the phone and found that it still didn't work. Thinking that TracFone had disabled my phone, I went online and established a chat session with the Tech Support people. I was informed that the "network" had been changed and that my phone was now obsolete. They claimed that I was sent an email to tell me to upgrade my phone. I pointed out that no email was received, and that they had gladly accepted my renewal for a year. I told them it was a sneaky way to get more money from me. The rep, Cherry, said that they would send me a replacement phone, and I gave them all pertinent information. That was on March 28th.

We upgraded to a new phone and wanted 4000 minutes transferred to it. First they send me a phone without any minutes which required multiple 30 minute wait time customer service call until they agreed to send another phone. Then I get the phone and it has the right minutes, and several days in, the phone stops working - "emergency calls only". Now I've been on the phone 3 times at an hour each (30 minutes waiting) and they still haven't fixed it, telling me to call back each time after waiting for 24 hours. What a crock! I went on their website and tried chatting for tech support and it says "too many chats going so try back later!" Where is a lawyer that can do a class action lawsuit?! This is total crap!

I have a TracFone. As I bought a new one the air time minutes ran out on the previous one I was carrying for emergency calls. I didn't recall seeing any warning on tracfone.com or anywhere about losing minutes. As time went on, I had to keep buying airtime minutes just to get more service days. Finally after buying over 2,200 airtime minutes I got tired of it. I hoped my minutes would still be there when I got around to re-activating (or whatever they required), buying more min. I didn't need just to get more air time service days. They were very eager to take my money.

They charge you minutes when you call to report employee errors on your account. I lost 90 minutes on the phone with 3 times in one day. All of them have heavy accents and I do not think they fully understand what you want. I demanded to talk to a manager and he was the biggest idiot of them all. DO NOT USE TRACFONE. YOU WILL REGRET IT! I feel like they stole my money!

Several weeks ago we go a letter from tracFone stating that our old phone will no longer work with tracFone in our area, and they would send us a new phone to work with 3G network. The first phone they sent was a reconditioned one with no back, battery, or cord (only the front was in the package). Alcatel Onetouch. The second phone was also reconditioned and after it was charged, tracFone could not get our minutes transferred or get that phone to get any service. Our old phone was out of service and minutes the same day the new phone was requested to get activated. Now 7 days later, after many hour long phone calls to tracFone. They lost the minutes and can't activate the new phone. They will be sending a new phone. Will that one work? And will they recover all the minutes?

I've used Tracfone for several years without issues. On Apr. 5, 2016, I paid for an additional 4500 minutes/data/texts to be added to my account. My original minutes were added to the 4500 so I had a total of 6000+ min/data/texts. On Apr. 8, I purchased a new cell phone, transferred my phone number to the new phone. Tracfone only transferred the 4500 min/data/text to my new phone. They wiped out my original roughly 2000 minutes.

This company requires up-front payment then accidentally on purpose causes you to have problems with the phone and/or minutes you purchased. They don't care to resolve your problems. It's a whack-a-mole game they're playing with the customer. Its parent company is a Mexican monopoly Americana Movil and they hook unsuspecting customers with their low rates but ever declining customer satisfaction for service and/or product.

I have been going round and round with TracFone since 2/24/16 (now 4/9/16). TracFone's website claimed my Verizon iPhone 5c was eligible and compatible with BYOP. I paid for the activation sim. TracFone sent the wrong size. While trying to convince the rep that they sent the wrong sim and send me the right size one the rep insisted I also needed a network activation code which I then purchased. I received the code but still no sim. Another bout with customer no-service and found that the rep with whom I spent over an hour with last time did not bother to record my address. Received the correct sim and the phone seemed to work great. My previous minutes transferred fine, all was good.

Received an LGL41C Ultimate 2 for Christmas (2015). At first the phone worked fine, but within 1-month I had problems with Data Mobile connections (texting/phone calls worked fine). I would repeatedly get a message stating that I had no internet connection. Finally I called Tracfone and tried every suggestion (remove battery/power off/on, dial *22890, and *22891, turn data off/on, turn WiFi off/on, etc.). Success rates were approximately 50%. I never had an issue if I was home and able to use WiFi, but regularly happened if not within WiFi range. I was told that by turning off/on phone, or dialing *22890/22891 it resets the phone and expands roaming capabilities. It got to the point that stopped working too and would tell me to go near a window. The funny part was it wouldn't even work if I went outside!

My brother who is a senior citizen and a Vietnam veteran has been charged $5000.00. Yes five thousand dollars over a year time for his service. He was charged three more times by TracFone this month over one hundred dollars. To date he has over 14,000 minutes on his phone and they will not refund any of his minutes. He is paid up until the year 2030. He will be 80 years old. He probably will not live that long. I have called the 800 number and they will not refund any of the money. They are an out of the USA call center who get more money if they keep you on the phone longer. I called a year ago. Said a supervisor would call me back. No one called. Said they would send forms. Never got anything.

Did not notice my service date expired and when I needed to use it, the phone number expired. Minutes went along with it. I had the phone for quite some time (years). One would think that I could call back to at least retrieve the thousands of minutes on the phone. But TracFone would not allow me to retrieve any of that. I even offered to simply to another account or phone. Nothing. It was within a few months of the 60 days of the service date expiring. Waste of time and money. What a shame? I never have used other services except TracFone for my daughter, but we must look for better options. The manager on the line will not allow me to speak to anyone but her. We are both holding the phone for about 15 minutes now. She will not hang up and I will not hang up.

TracFone informed me that they are discontinuing my 2G phone and will replace it with a comfortable phone. What did they send me? A flip phone! Who the heck still uses a flip phone? No QWERTY keyboard either! No triple minutes anymore! What a ripoff!

I paid automatically with a credit card for over 3 years. They cancelled my service without notice, kept my 2,456 minutes and then told me I would have to reactivate my phone, buy another phone card and minutes to start over and only then would I be re-enrolled in the auto pay program. This only 5 days past payment due date, and again, without any notice whatever. I have no credit card changes to warrant this action. I feel cheated and stolen from.

I purchased a TracFone. Tried to use the phone and it says it has been deactivated. I have contacted them 5 times for technical help and every time it works for a day then deactivates itself. I spoke to a Senior Manager today. She corrected the problem same as always and said "OK the phone is working again" which I told her they go through this process every time I call.

I am on a fix income and can no longer afford an expensive phone with a high monthly bill. I purchased a TracFone from Walmart. For the first three or so months of having the phone I added the least amount of airtime minutes which cost me approximately $11.00 a month. In February when I called to add minutes the young lady offered me a plan for 180 minutes for 3 months for a cost of $19.99. I told her I would think about it. This month, March I decided to take that plan. On March 6, 2016 I purchased 180 mins for $19.99. I was talking to my son and the call was disconnected. On March 14, I called and apparently the minutes were added to my phone. On March 17 again I was talking to my son and my call was. I called this morning March 18 and was told I had no minutes as I had used the whole 180 minutes. I have a doctor's appointment on Monday March 21. The bus cannot contact me to tell me when they will pick me up.

I mirrored Ed, Leander experience. Poor English skills made task almost impossible. Received notice in mail I needed to upgrade (free) because network changing from 2 to 3/4G. I thought calls to TracFone didn't incur minutes. Not so I was charged over 20 minutes mostly due to ineptness on part of "tech" poor English. I now wait upgrade hardware to arrive then I'll have to go through same ridiculous communication to get my old phone transferred to new one. Anyone got to the transfer stage and if so how did it go?

It's hard to accurately describe the madness that IS TracFone customer service. To date, I've spent over 3 hours on the phone and probably 15 chat sessions connected to their "customer service representatives." Everyone I talk to seems genuinely concerned about the problems I have trying to bring my unlocked AT&T iPhone 4 to their network. I have even purchased 2 of their specifically designed BYOD sim cards. However, somehow, each time...there's an issue that comes up. The insane part is, I get told something different each time. I've literally been told 4 different reasons why they can't transfer my Straight Talk number to their service. The craziest part? STRAIGHT TALK AND TRACFONE ARE THE SAME COMPANY. Ok, ok, ok...so I can forgive that.

When I was using the Android Phone, my phone would get so hot that I would need a cooling app, but the thing is... The apps are useless. They don't really cool down the phone. I would rather switch to a different phone than suffer with my suffocating heated phone. No one seems to find a better solution on TracFone Support. Goodbye Android. It was fun, but yet unsatisfied with the results. End of Line.

I tried going on the Frequent Numbers web page, but get a prompt asking me to check my TracFone number and IMEI, even though these have correctly been entered. I called TracFone twice to report the problem. The last time, the representative stated she had made a change to my account that would correct the problem. Well, it did nothing of the sort. I tried contacting TracFone again today but couldn't get through to anyone. Apart from calling or writing, there is no other way of contacting the company, e.g. e-mail, chat. I have little choice but to forget Frequent Numbers altogether.

I had call to activate my phone, very simple step to follow. The biggest problem I have was when the customer representative answer and have ask me what I need help with? I told the customer representative that I need help with reactivate or activate my phone and the customer representative told me to hold while look up my account. I got hold for couple second then the customer representative told me to keep hold on while look up the account. Couple seconds later, I got transfer to a new customer representative and then do the same thing until I got the third customer representative then I chew on them **. The third customer representative actually help me quick and go through the step to activate my phone.

I purchased a Tracfone at HSN. They advertised it as great connection and outstanding customer support. What a joke! I have to travel 5 miles from my home to get a signal. Then, if I am inside a building, I lose any signal I get. I went with Verizon, but kept the Tracfone for backup hoping reception would improve. Well it didn't. I had signed up for a 90 day, minimal minute plan on auto pay. For three months I have gone online attempting to cancel this, but for some reason, it has failed. On Feb. 29 I was again charged, but my phone did not receive any minutes or service days. After googling 1000 times, today I was able to find a phone number that actually got me to a live person.

I bought my 80-year-old mother in law a TracFone to stay connected to the family from an AFC home. I was called by my brother-in-law who was visiting her today that she has minutes but the phone doesn't work. So I called the company only to get routed to the Philippines and to two women who only kept telling me "they know how I feel." Really!! I asked them to just sell me "service days" because she already has minutes and if I buy more minutes it will just happen again. They said that I had to buy both and if I quit the service that I don't get paid back for minutes she didn't use, and can't use. Does that really seem legal? Pay for something you can't use! What a ripoff!!

Purchased this phone from Wal-Mart. Because I am on a fixed income I purchased airtime a month later. Could not activate the phone even through IT. They said they would send another phone. They said they changed the amount of airtime to 120 hours that I was supposed to receive. Now after 10 of waiting, now they tell me I have to send the old one in. In the meantime, I sent in my information for a refund and it was denied because minutes were used. I never called anyone. So if they reset the minutes to 120 why does it show there was time used??? All I want is $14.84 refunded for the phone and $21.67 for the airtime. Is that too much to ask for a junk phone?? DO NOT waste money on Tracfone. No one there knows what is going on and you can't understand half of what they say.

LG400 Tracfone - It seems like all the TracFones will dial 911 at random even with the keypad locked. This had resulted in some nasty call backs from the police department and that is never a good thing either. This company needs to fix this issue with their phones. Even though they say it's not a issue it is and should be addressed.

Bought a new smart phone. Went to activate. Got that done...waited over 24 hours no service. Was on phone forever to get things done, talked to 4 different people. Was told I have service but no. Now I was told I need a new sim card that would take 2 days. I have been with tracfone for many years but this ordeal has me so mad. Buy a new phone and it's a pile so now I go 4 to 5 days without a phone. Can't tell you how much I want. I don't want to deal with this co any longer. Was so hard to get anything done. Ready to go buy someone else service.

I purchased a TracFone with 800 minutes to start in July 2015 for calls when I was away from home, which is rarely. I was able to use 45 minutes until December. I tried to use the phone and it says it has been deactivated. I have contacted them 5 times for technical help and every time it works for a day then deactivates itself. I spoke to a Senior Manager today. She corrected the problem same as always and said "OK the phone is working again" which I told her they go through this process every time I call. I asked if they could just refund me the minutes and phone price so I can go with another carrier and she said "No the phone is working." I got her name and number and will call her tomorrow when it quits working AGAIN!!!

There're a lot of horror stories here. Maybe a similar bit of bulldog attitude on your part will prevent similar things happening to the next person, after reading this. I finally bought a smartphone at Christmas. I was hesitant to use it, not really knowing how. On Feb 24 I got up the courage to begin to learn it, called Tf and began a monthly prepaid (with discount) account. That's two calls, 12-22 and 2-24, buying and transferring from one Tfone to another.

I first tried through the TracFone website to cancel my subscription, but there was no way to do it from there. So I tried 3 different 800 numbers for TracFone, sat through menu after menu, tried the usual "0" to get a real person - that didn't work. There is nothing on their menus regarding cancelling service. I went back to the website - went to payment information and thought I could just remove my credit card information. However, it doesn't allow you to do that if you have a registered phone. So I added a new fake credit card and was able to change it to that and then delete my previous (real) credit card information. I expect I'll get notices for the rest of my life from them about non-payment! Never again, TracFone!

I have used this phone off and on primarily for emergencies for the past five years or more. Repeatedly the phone indicates "No Service" when I have a balance of more than 1,000 prepaid minutes and service until June 2016 and I am in a location where service is and has been readily available. It is frustrating and inexcusable to have no service when the cell phone is really needed and not for frivolous chatting. Even though I will have prepaid unused minutes, I will be cancelling this non-service in three months. I have read the reviews on you via Google. Phooey on you...

Even though I activated by husband's cell phone, I am still getting "unregistered SIM." I have called so many times but am told to call back after leaving phone on for 15 minutes. No one can do that. I wish I never got involved with them.

I previously (last year) had good service and no problem with connecting my phone and adding minutes. But 5 days ago I got a SIM card to bring my iPhone 4 to TracFone. I put in the to the sim card and phone said "Searching". Contacted customer service on chat and got a helpful person. I got the phone activated, got a new number, added minutes. CS person said that there was an outage and it would be 24-48 hours until my phone worked. It has now been 120 hours (5 days) and the phone still says "Searching". I see that TracFone just sent me a survey to see how things were going - I wish I could give them negative stars... What happened to your company TracFone???

They suck! I can't even get an order for a replacement phone because every time I try it just says "Sorry, at this time we are processing a transaction for this number. Please try again in 15 minutes, thank you." BOOOOLLLLEEEEE. I've had this phone for a long time and all I want is a replacement phone and I can't even get one. Like what the heck!!

There is a man called Peter ** out there who provides monthly TracFone reviews and also gives you promo codes. I am not sure if Peter works for TracFone in any way. But I am surprised he has not brought to the attention of TracFone owners or prospective customers about the UNTOLD and bad and sad surprise TracFone owners will run into if they transfer their service from a BYOD or android BACK to a regular CDMA/GSM phone. Here is what will happen if you're not comfortable using androids.

Have been a TracFone customer for over 10 years. This company has gone downhill. I had a defective smart phone, only 5 months old, was assured multiple times that it would be replaced with a new not refurbished phone (not true). Then was told that I would receive the replacement phone in 4 business days, again not true. I have been told multiple times that it will be here on a certain date. Going on day 12 now, still no phone. Hasn't been shipped yet. TracFone's warranty is garbage. Send in an almost new phone, get a refurbished phone back! Be told it's shipped when it's not!!! When you call for customer support they keep transferring you, and you never get an actual answer. Scripted answers are all you get. Save your money. DO NOT BUY TRACFONE!!!

We have had TracFone for many years and were satisfied. My husband needed a new phone and wanted to transfer his minutes and activate his new TracFone. It took 24 hours and 4 representatives. During the change over they erased his 729 minutes. They would not believe he had the minutes and said "The computer doesn't lie." He stayed calm but not even supervisors would help. We are retired and need to save. How does this pay as you go plan help us?

I have used Tracfone for years. I keep updating my phones. Just bought the smartphone. It is a horrible phone. Took forever to get it turned on. I hate it... so want to go back to the old one. Tracfone had me on the phone for over an hour. First they took away 100 minutes. Then they claimed I had that one number for 2 phones... Now they claim I have to wait 5-7 days for a new sim card. Since my Mom is elderly and not very well, being without a phone at all is a nightmare. After years with this company, I am so disappointed. This isn't fair to me, or anyone else who is going to have the same problem with the Tracfone smartphone.

I had a TracFone flip phone for about 12 years with no problems. Bought a new TracFone smartphone, big mistake. Couldn't activate it online and it took TracFone over an hour to activate it. When I tried to make calls I got a busy signal and anyone who tried to call me got a busy signal. Spent 3 hours with TracFone trying to fix the problem. I returned the phone but I can't get back the $39.88 I paid for minutes. TracFone informs me they have no record of the minutes and after 30 minutes I hung up on them. They called me back and argued with me about my minutes so I hung up again and they called back and argued with me again about my minutes. Tech support are all foreign and I couldn't understand them. I would never recommend TracFone to anyone.

I prepaid for a year which expires in April 2016. I am a snowbird & on my return end of December I had no service. After endless hours in the phone with you & three e-mails I discovered you have no network here. Is it not unethical to have a prepayment plan with no service.

Stole 313 minutes, 3000 text, and 900 data when I upgraded to a better phone. They are scamming. Cannot understand the operators either. Is that on purpose?

I have been a TracFone customer for about ten years and I recently bought my first smart phone. After struggling with their minimal-English speaking customer service agent, I learned that they would throw away my several thousand prepaid minutes when they transferred information from my old phone to my new phone. This is unacceptable.

MaxPatriot Android has got to be the winner for worst phone ever. Battery life is way too short even if not being used only just on. First one had SCREEN ISSUES RIGHT OUT OF THE BOX. Customer service was helpful with replacing it. I sent It back and when I got the replacement phone my air time was not transferred. Two hours with customer service they helped with that. With the replacement I took super care as if it were irreplaceable glass. That wasn't enough care. Three days of use the screen is broke. This is two MaxPatriot Androids in less than two weeks.