Straight Talk Wireless Reviews

I purchased an international plan. I told them that it was to be able to make calls from Mexico to the U.S. They gladly charged me but when it came time to, calls weren’t going through. I called and ask and they told me the reason was cause they don’t have towers in Mex. I asked for a full refund and they wouldn’t. I told them that they should’ve informed me about that instead of just taking my money.

I received a $15 eGift card offer through email, the link in which did not work properly. I called the customer service twice, both times getting to customer service representatives in Philippines. They spoke poor English, were not able to adequately understand me, were not able to find the offer I was referencing, and were overall useless. Ended up getting the plan at full price.

I enrolled for Auto pay before purchasing air time for my son’s phone a little while ago. I was quoted the discount price on the ‘preview’ screen where I was to list my credit card information for payment. Thinking I would be paying the amount quoted, I completed the payment transaction as was reflected ‘Auto Pay Enrolled’. However, I noticed shortly after the transaction was made, I was charged regular price. I first chatted with customer service who saw the error and referred me to call 1-867-6470 along with a PIN number to reference my account.

My past few phones were purchased from this company. I’ve used them for several years & not had an issue until my phone died due to no reason (I use an Otterbox Defender case for extra protection on my phone & it is less than a year old). I tried to reactivate an old phone, which was also on my account from previous use with Straight Talk. The website wouldn’t allow me to reactivate my old phone, but instead said they could give me a deal on a new one. I’m struggling financially & can’t afford to buy a new phone. I purposely keep old phones as a backup for this reason. I have lost all respect & loyalty to this company. They are trying to force me to spend more money by claiming incompatibility. This is planned obsolescence and dishonest business practice.

DON'T PURCHASE ANY PHONES OR SERVICE FROM STRAIGHT TALK, you'll be sorry. It might be good in the beginning, but being a customer for 10 yrs they changed.. Poor customer service, poor service period!! They also took most of their service cards out of Walmart. The only cards that are available are the $30 and $55, left. You have to use a debit card to purchase time.. There are other plans and service providers. Also I can't even purchase time for my phone until I upgrade a new phone (purchase a new phone). Then they'll accept my payment. So take my advice, if you don't want interruptions or bad service, then don't go with Straight Talk.. Or find out for your self. GOODLUCK.

I have had Straight Talk for a few years now and have recently traveled out of state (Maine to Bridgeport, Pennsylvania). Somewhere along NY I have lost service. When I contacted customer service all they said was my phone was using a Verizon tower and I just simply won't have service. So I spend 7 days in PA with no way to use my phone unless I find Wi-Fi... This is ridiculous. Correct your map so people know what they are really getting. I'm considering using a different company.

I’ve had Straight Talk for several years. I have myself and my three kids on their service. Lately I’ve noticed my phone calls are dropped or unclear. What really upset me was paying auto pay and finding out my sons phone service was dropped. I called. Only transfer many times to different people who couldn’t communicate clearly. Then I was told his sim card didn’t match the phone and I would have to purchase a new one. It’s the same one that came with the phone almost two years ago and no matter what I said they treated me like I was lying.

I bought a phone from Straight Talk Wireless website because the phone was capable of being a hotspot. I could not get the hotspot to work? So I called the company. They said, "We don't do hotspots"? I just bought the phone from you ($100) just for the hotspot! They will not give me a refund on the phone! They will not unlock the phone so I can go to another carrier! They would do nothing! I say false advertising, among other. Now I am stuck with a brand new phone that I can't use!! Now to get the hotspot I have to buy another phone from the new carrier! I will never use this company again! I am spreading the word to the world about this crooked company! And to boycott the company! One Very angry customer???? I will be going to the Better Business Bureau for sure!

Straight Talk will not publish my feedback so here is what I said. Not happy, they lied to me, sent wrong or bad sim card, refuse to refund my money, said if I want replacement I will have to buy a new sim card.

I have been with Straight Talk for 6 years now and I have never had all these problems that have been occurring in the last 2 years. Three days ago I purchased a new phone Straight Talk phone from Walmart and call customer service to transfer my current number to my new phone. I was told my transfer was complete. Two days later I noticed I wasn't receiving any calls or texts. I called my sister and she said, "Oh hey I didn't know you changed your number!" What? These people changed my number without my permission or consent! When I called the lady said, "Oh I'm sorry. Let me change your number back!" I stayed calm. She said it will change back in 24 hours! The new day no changes!

I read a lot of the reviews and what I can see is it just like me there are other people out there being scammed by Straight Talk wireless. I’m actually thinking we should all file in a class action lawsuit. Like seriously. The first time I got the phone how about the card for the first 30 days at work beautifully! Next time I go to refill my service what's 3 days later than my actual payday causing me without a phone for 3 days. So, I bought another card and reactivated on the actual day date of my pay day. The next month again no service except for this time 5 days. Plus I haven't been able to send a single text message since buying his last refill card. And also it says unlimited talk text and data but when you run out of your gigabytes you run out of all of your bare necessities of this piece of crap phone.

I've been a Straight Talk customer for over 8 years. I went into my account to update my credit card information due to the expiration date. They took this opportunity to increase my rate by $1.72 per month. Customer service representative Alan couldn't give me a reasonable explanation nor did he care. He refused to allow me to speak to a supervisor and just wanted to get rid of me. I will be changing cell phone service providers.

I am a 60 year old businessman and I can tell you without a doubt that Straight Talk is the worst company I have ever dealt with by far. Call their customer service number and you get no options to talk with anyone. You get survey after survey from other companies. They keep double charging me and it's a nightmare trying to fix it. You get sent to India and speak with incredibly rude people with no ability to do anything but tell you that it's your problem and they won't even make an effort to fix. If you persist they hang up on you. It's unbelievable and I for one am going to speak with our State Attorney General and the Better Business Bureau. Everyone who has Straight Talk is either already switched or in the process. It's unbelievable that it can be so pathetic and still be in business.

In March 2019 I called Straight Talk to change the card number being used for autopay as it was no longer good. Straight Talk assigned my new card number to another phone I do not own. They will not credit or give back my money. I have lost 94.30 dollars. I am also afraid to make any more payments on autopay. They take no responsibility.

I have been with Straight Talk for almost 4 years. Never had a problem. Then they let the person that stole my phone access my account and turn my stolen phone on. When I questioned them they made me feel like I was the thief. And now he has access to my account and I don't. On top of that I have severe health issues and no phone. I was never more disrespected like I was yesterday.

I purchased 1G of data for $15. I was using it for navigation and it was gone in 15 minutes. I called customer service and they told me I used it up and that was too bad. I researched my phone. It keeps up with data used from hotspots on a full screen. I had used 14.37 GB of data. I told them I would screenshot this and send it to Straight Talk headquarters in Miami. They restored my data but it was hard work to get them to do it. They are stealing your data and using it in their third world countries.

Placed an order for a Straight Talk phone. All went through just fine and went to bed. Get up to an email from Straight Talk that cancelling the order was successful. Called Straight Talk and was told that the charge card company rejected the order. Called Visa and learned that Straight Talk cancelled the order. Contacted Straight Talk and was informed that I had to place the order again, but they needed an additional $30 for the phone even though they cancelled the order. What a way to make money - stop an order then increase the price by $30. It was so easy to fix. They could see the order and the amount - just replace the order. But no. There was a price increase and even though Straight Talk cancelled - I am responsible and must pay additional $30. Is this an unfair business practice?

They have the complete most disrespectful non-helping call representatives ever. They will forever lose business until this issue is fixed seriously. Had an call representative PURPOSELY mess up my phone activation and after I told them it was fixed it done correctly she asked was anything else she do with me like she was rushing me off the phone. I was so pissed. What made me even more I explained how and what I was calling for over 4 times. And she continued to do what she wanted to do.

On the 3rd this month, I updated my service from the $35 plan to the $45 through auto enrollment. Imagine my surprise when 3 days later, I am charged for the $35 plan anyway. The $35 overrode my $45 plan and reset it. I called in immediately to get some help with the situation, and was told that they would reimburse me for the plan, and reset it to my $45 plan. A week later, I had seen no reimbursements to my bank, so I called in. I was told that they would fix it, and I should be seeing the fix and reimbursement within the next two days. I called yet again when, lo and behold, nothing happened. This time, I was told it would be added to my reserve. Okay, I can handle that.

My niece got a phone from her mother and we tried setting this phone up with Straight Talk but was unsuccessful. So I told her when I get more time we will call Straight Talk. Well apparently when I went online to set it up is when the 30 days started and they were unable to even help us unlock the phone from its previous carrier regardless of the fact that this phone was never even used as far as service. I am so mad I may not even ever use this method for cellular service anymore. Even after I explained to the manager that the service was never used and that she as a manager should be able to help us as customers but she refused.

Customer service is not friendly. You barely understand what they are saying like they don't speak English. I was with Straight Talk for more than 5 yrs. I needed help. They gave me the runaround and changed my number without my consent and I couldn't get the number back. They don't make you feel like they can help you. They said you can bring your own phone. They said the phone wasn't comparative but my Straight Talk sim card was working in the phone. I was making calls and texting. I gave them numerous of chances. I'm done. Cricket wireless is my new family. The hell with Straight Talk.

We initially had great service from Straight Talk, I believe we have been 2 lines for myself and my wife for 8 years. This week I have received a post card that my iPhone 5 is extinct and I must purchase a new phone. This phone for me is “new” as I switched to a “smartphone“ only 2 years ago and I have just figured out how to turn OFF all the stuff I don’t need and accumulate the apps I do. The turning point is when I have tried for 3 days now to purchase one of their phones: the coupon they gave they would not honor with the advertised price: the online check-out absolutely refuses to work. Repeatedly stating “generic error“.

I purchased a hotspot to use when traveling and it is subject to months of no use. My phone carrier has recently added the hotspot and I ordered the sim card to use it. Found out the Straight Talk unit is locked and they told me I have to have it active for a year before they will unlock it. Sounds like a contract to me.

I purchased a Verizon SIM card to use in my latest (2018) iPad Pro on the Straight Talk's "Bring your own tablet" plan. My iPad qualified for their service based on their website so I signed up for the plan and paid for one month. They sent me the SIM card, I installed it and tried to activate it and it would not activate. I called their technical support and after 2 hours talking to 4 people I was told they don't know why it doesn't work BUT there are no refunds at Straight Talk. How does a company sell a product that does not work and not refund your money?

I bought a service plan and ordered a SIM card. After getting the SIM card I called to activate on the "bring your own plan". I have an iPhone that was working on Verizon and went through the steps to move from Verizon to ST. The agent was unable to make the SIM card work and blamed the phone. They said it was unrepairable. But the iPhone works fine with the Verizon SIM card. They won't refund the money for the service plan. So I'm out of $38.

The phone costed 100$. You can't activate the phone at all unless you use another phone or have a wifi signal at all. Once activated 60gb unlimited service you only get literally 1 bar of service LTE 4g signal. It's complete false advertising to say you have unlimited access to 1 bar of service on a 4g network when the other plans are exactly the same. Trying to load a webpage with a picture on it from the non wifi phone signal is ridiculous! It's a sham.

I have had Straight Talk for probably 5 plus years. About 2.5 years ago I purchased an iPhone 6s Plus from them. I purchased another iPhone 6s Plus from them this year because my old iPhone is wearing out, and now all of a sudden I can’t get straight talk service with the iPhone 6s Plus now. I haven’t moved, I’ve lived in the same zip code for 25 years, and I must point out I had perfectly fine service with Straight Talk all along.. I tried switching to Cricket Wireless with the new iPhone I purchased less than 2 months ago but Straight Talk refuses to unlock this new phone, because I haven’t had any service on this particular phone for at least 1 full year. Yet I’ve been a customer with them for at least 5 years. I don’t understand how an iPhone cannot “have service” in an area that I currently use an iPhone, not to mention iPhones are on every major cell phone network. I would never recommend Straight Talk to anyone, they are a complete joke.

I am a disabled veteran and my wife and I have been with Straight Talk for over 5 years. We had had no in service or out service, phone or text, in our home for 4 days. Called customer service and they ran around and did nothing. Four days later we switched carriers and it took 2 1/2 days for them to release our phone numbers (payback on their part). They would not unlock her phone because they said it was too old. After getting over all of that, found out they would not refund 24 days of paid coverage back. Neither on my pre-paid nor on my wife's re-occurring charge. They don't tell you this while they are bugging the heck out of a customer, to get them to sign up for the auto charge. Would never do business with them and we will most certainly warn others.

I have been with Straight Talk for 1 year and 1 month and on Fri May 10th 2019 received a text stating "IMPORTANT: Act today to keep your service running smoothly. Learn more: with a link from them (http://st-w.co/LoRRp01)." This led to a website from Straight Talk with a video saying I had to buy a new phone in the next 6 months as they are migrating to VoLTE service that my phone is not compatible with that VoLTE network upgrade so I must buy a new phone. So after way too much research I discovered that the service I paid to Straight Talk is really Tracfone and they use Verizon as their carrier, and it is Verizon that is making this network upgrade.

I got a Straight Talk phone in 2017. Brand new. Advertised 8gb of storage, only had 1 gb usable. I was annoyed about the lack of storage, but I lived with it. Data service became spotty, going from 3G to 1X or even nothing at all while I wasn't moving, but that probably happens with every provider. Sometimes I would have to turn my phone onto Airplane Mode and then back off again just to get it to use data again. And it was completely useless if I went out of state, literally crossing a state border would turn off my service (I live in Iowa and this was observed with both Illinois, in CHICAGO of all places, and Missouri) presumably because it was out of my "home area" which may be common with other service providers, I don't know. But whatever. It operated.

I was in a pinch just got back into the country and needed to purchase a phone. It did what I needed it to do unfortunately I just happen to live in the 0.4% area where the reception is "Straight Garbage" So check your area first and make sure you fall into good coverage site or you risk horrible communication spells and dropped call.

I have been a Straight Talk customer for 10yrs. Two months ago I upgraded my Galaxy Note 4 to a Galaxy Note 8 (bought offline). Needless to say after countless hours on the phone, many phone calls, rudeness, they hanging up on me, poor English and not understanding (both parties), my new phone still does not multitask (talk & internet at the same time) like my old phone did.

I'm a long time customer of Straight Talk. Last week I purchased a Galaxy S9+ phone from them for a total of $854. It was so hard for me to use (is very heavy and too big for my hand) and several features either didn't work or were beyond my understanding. I decided to return the phone and have my service switched back to my previous phone through Straight Talk -- a Galaxy S4. I thought I'd at least have phone service while I shopped again for a newer model. That's when the trouble began. Try as I might through literally hours on the phone with customer service, the "port" department, etc. the phone would not work. I worked on and off with Straight Talk from 9am until 10:10pm that night.

This company is by far the absolute worst corporation I have ever dealt with in my life. I have been a customer for 2 years with three phones. Multiply the cost of a phone plan by 3, now times that by 24. That is roughly 2,520 dollars spent on this service. Not including the phone cost themselves that were purchased from Straight Talk. About 3 days ago, my phone with Straight Talk service stopped working. I called Straight Talk and they gave me THE WORST customer service I have ever experienced.

I purchased a iPhone 6S and to no avail. The service plan I purchased didn’t work after turning it on. Also I tried to transfer the number I use for work only for that not to go through!!! I called customer service several times (6) only to be put on hold, hung up on or have a person come on the phone who speaks POOR ENGLISH and then hang up on me again!!! I contacted the Better Business Bureau and plan on suing them for FALSE ADVERTISING AND FRAUD. Stay clear away from STRAIGHT TALK. THEY ARE HORRIBLE!!!

If you never have to call customer service the service is mediocre at best. If you call them it's almost impossible to understand them and what you can understand is rudeness and even being laughed at. They are like children who are unattended and they know they say anything they want to and not be reprimanded.

Terrible phones from Walmart, substandard service. I used Straight Talk for 10 years; service especially the phones went downhill. The bottom of the barrel in my experience. After 10 years of $30/month I switched over to **. Night and day difference.

I paid $300 for a Samsung Pro7 cellphone. Straight Talk customer service told me this phone is damaged, it won't update. Said they would send a new one, now decided not to. They lied to me. Bad company.

My phone had an update that will not install. Called LG to see what was the problem. They said to call my service provider so I did. The first guy on (4/19/19) kept telling me they don't do the updates but he said to try again and again. I told him, "Why would I try clearing the history cookies? Even did a factory reset to the phone." He didn't help me. So I hung up the phone because he was be smart with me and saying, "Well the phone work so" and I said, "Yes it does but that's not the point." My phone said it needs an update so it will not install to the phone so I hung up because I was done with it.

I do prepaid telephone services. Walmart only has Straight Talk now so I tried it. From the very beginning I had problems with the charging unit. It did not work and when I plugged a similar cord in phone it still would not charge and told me I needed original cord. Company was no help whatsoever, AT&T would have sent me new cord, no questions. Then I had problems in major cities not getting service till I turned phone off and on again. Then when I switched back to AT&T with only 9 days on new month, Straight Talk would not give any refund even though I even had problems before. AT&T would have hooked me up with something. I never should have gone thru this and am glad to be back to AT&T.

Call the 611 for them to not understand English nor speak it after going over and over and them not understanding. I can't take anymore and ask to speak to supervisor. She says supervisor Ok but just continues to just sit on phone. After numerous attempts she says please hold. And then she comes an disgusting her voice and says she is the supervisor. Ok said, "No you're the one I have been dealing with." She then admits that she's not the supervisor and yes it's the same person I've dealt with. Straight Talk IS DISGUSTING AND TRULY YOU DONT SAVE MONEY. YOU LOST IT! AWFUL SERVICE, AWFUL RESOLVING AND CAN'T GET IT FIXED.

Do not give them your credit card number! You cannot remove it from them and they will keep charging you long after you cancelled their service and “ported out” your number, LONG AFTER YOU TOLD THEM TO STOP. Then they tell you to call your credit card company and remove the charges and they will not dispute it. But they do dispute the charges, in writing AND they will lie about it, in writing. So depending on your level of service you may end up overpaying them a few hundred dollars without any service from them. I had to cancel my credit card to stop them from charging.

Unbelievable. Why has Consumer Affairs not stepped up and taken a look into this company to figure out why there's so many negative complaints - everyone can be wrong. I purchased a wi-fi device for hotspot and I also purchased a plan for $25. The plan came with 2gb a complimentary data. However I was not able to connect to the internet at all. It won't connect to any of my devices L. My tv, my laptop, my phone, nothing. However, they advised me that on their end it's showing that the wi-fi data has been used up on their end. And now I can't get my money back for the plan I purchased. Now I have to return the device back to Walmart and out of $25.00m. This is a complete ** inconvenience. Why are you guys not doing what you need to do to protect us as consumers!!!

Really upset that I had to put a star rating because they deserve none. Straight Talk is supposed to be a no contract TracFone service. Well come to find out it’s really not. Although you pay full retail price for a phone you don’t actually own the phone. Straight Talk requires you to stay with their services for 12 months (consecutive). That’s right pay a bill for a 1-year before they will unlock your phone you paid for. Sounds a lot like a contract doesn’t it? Right! Then Customer service agents are extremely rude and disrespectful. They can’t help you and transfer you multiple times before you speak with someone that tells you they are sending you an email with instructions on how to fix it. So again, no help. If you’re looking for a true no contract don’t buy a phone with them and get it turned on.

I wish there was a zero rating. Firstly their inability to cancel orders PRIOR to shipping is horrible. Far easier than how they demand you receive then refuse Fedex. I did just this when their website said "order not able to process" so unfortunately I tried again to same error message. Luckily I checked bank as I have become so used to customer service failures, so proved right yet again...sadly. There it was exact order twice! Out $200.00 and after 20 min told refund in 30 days! Why does it take 2 seconds to grab our funds, a month to return it? I wish I had read reviews prior and unbelievable after so many same complaints, nothing is done to rectify! Clearly their service and system is utterly inefficient. Please do something and hire qualified staff. Where is the CEO in all of this? Does he/she know or care?

I purchased a service plan and it was suppose to be added to the end of my service date and Straight Talk added it nine days too early. When I called I was told the automated machine paid it and they could not help me. So they stole nine days service from me and will not fix it. They told me They were sorry an automated machine did it and they could not fix it, sorry.

The Straight Talk website sent us a duplicate order for a phone. A phone rep told us the extra phone could not returned. After 40 more minutes on the phone, someone said he'd help, but then he disconnected me without confirming they'd accept the return or reimburse me for the phone.

Just bought a phone 6 days ago for my son who received a message today that off his data has been used. In the settings it shows he actually used .98gb of data. Called the company to see what happened. The man just kept saying that all the data was used, would say hold on while he checked it out and then came back to say the same thing. Given that it was a new phone wouldn't even compensate for anything, just kept saying to add a new plan. Spoke to a manager who kept saying the same thing. I even asked where they were because of the accent and acting like they didn't even understand simple mathematics, was told they were in some place in Columbia.

I bought a phone from Straight Talk website and make Smart Pay payments. My Galaxy S9 is defective so I called Straight Talk and the said it wasn't their phone but a Smart talk phone. I had to send the phone back but they don't give you a loaner phone in place of the bad phone. I was told that they are a leasing company and they don't do that (Well on my lease car if I have problems with it I take it back to the place where I purchased it and get a loaner during the repair). No matter how many times you call you will receive a different answer every time. They do not care about their customers because now I don't have a phone. When I got my new phone I took the AT&T carrier because I had Verizon on my old phone well they said AT&T won't work with a Verizon phone, they said I need to go buy a new sim card to get it to work. They have poor customer relation and service!

Okay, so I've been with Straight talk for maybe a year or so. My mom bought it from Walmart. We kept up with payments and this past month, we paid a month advance so we were good right? Nope! Twice this past week, my phone's data was gone! No calls, no texts, no internet. I even got a text message from a 900 number and assumed it was from out of the country! We called customer service and they said someone tried to use/steal my phone number. It was taken care of that day, I got my data back and life went on good until a few days ago. In the middle of the day I suddenly have the same problem, but no 900 number issue. We called again, waited too long it felt like.

I have had my new phone only 3 weeks, I bought it from Wal-mart and all of the sudden it won't charge. I paid $100 for it. I have tried several different charges and have still only got it to the highest of 11% and then as soon as I make a phone call or look up something, it is dead again. For a brand new phone that I paid $100, I would expect even a cheap phone to last longer. I'm going to bring it to the technician at Wal-mart and see if they can figure out a solution but since I've already tried it on chargers of other people's this looks bad - especially when I got this phone specifically so I would have a new phone for my business which is having its Grand Opening in ONE WEEK, ARG!

I love the unlimited talk, text and 10 gigs of data that I get from Straight Talk for a flat fee. I get reception almost everywhere I go. However, I HATE THE CUSTOMER SERVICE EXPERIENCE! I absolutely dread calling them. I speak to so many companies each week for work and I can tell you that most if not all large companies have mediocre customer service agents. Every once in a while you’ll get lucky with a large company and speak to a highly qualified agent that is way underpaid.

I haven't proven this yet, but I'm almost positive that Straight Talk and all the other cheap cell phone services are actually using a VOIP connection which is phone service over the internet and not via cell phone lines. The sound is terrible and it's exactly like the VOIP service. I think these companies are not disclosing it. The only major lines are owned by the big companies, Verizon, Sprint, and AT&T. And by "lines" I'm referring to satellite/air lines. I think these companies are scamming everyone by using technicalities to get around what they are actually providing. I have been with Straight Talk for many years and just recently the service has gotten much worse, most likely due to the amount of users accessing their internet phone servers. This needs to be uncovered and exposed to the media and they need to disclose what they are actually selling.

I went online to purchase extra data for my son's phone for $10, it denied my card even though I knew there was plenty of money to cover well over $10. I thought it must be his plan so I went and purchased a plan not realizing the plan I purchased only had 1 gb of data for $35. The following day both charges went through my account. The next plan up for $45 has 25 gb of data, I called to change the plan within a day of the $35 and the $10 charge it showed as denied both went through my account! They refused to change it so I paid $45 for 3 gb of data instead of the $45 plan with 25 gb of data! I will dispute with my bank and go get my son a different phone because Straight Talk obviously does not care about customer service. The supposed supervisor I talked to was Sheila and when I asked for her ID number she hung up on me.

Recently, I purchased a new phone through the Straight Talk website. They sent a wrong phone other than what I ordered and it was not usable with the towers where I live. They refused to send a return label, after I was told by one of the MANY reps I talked to that one would be emailed to me. So, after hours on the phone and multiple chats with them, I have to pay to ship a useless phone back to them that they sent out in error. They refused to make good/correct their mistake. I will be looking for a new carrier when my time expires this month and I will be looking into reporting them to the BBB.

The whole experience was horrible. Spent over 6+hours on the phone being transferred back and forth to each department. Wasted $40 on data I can't use because the device will not let internet connect. The customer service reps was rude. They want me to pay to send the device back into the company. Asked several times where I bought the device that it was probably misused before I got it. Funny thing I bought it brand new off of the Straight Talk website. I'll never buy another device of any kind through Straight Talk and I am switching all 3 phone services I have to another company as well as the mobile hotspot.

I needed to activate a new iPhone and when I finally got thru they kept putting me on hold. It really shouldn't take more than 5 min for the whole process. I waited about 45 min before they disconnected the call. Worst customer service???

I had been a customer of Straight Talk for years. Today they totally failed me. Their customer service is horrible. I am out 300 dollars for a phone that Wal-Mart sold as a Straight Talk device. I cancelled my service on the day of monthly renewal and they charged me anyhow. They will not reimburse me. That is what you get for cheap phone service. Use it if you want, but the moment that you have a problem or transfer a phone, the trouble will start. You will not get an English speaking representative, and both of you will not understand each other.

I been a customer for years. I had a iPhone and I transferred over to a android phone. Well now the nightmare begins. Anyone who has a iPhone that I text I don't get their messages, my messages keep going back to my old iPhone that's turned off. I must of spoke to higher-ups each time and they got dumber with every person I spoke to. They said I need to tell people with iPhones to not send I text messages. My reply was, "How do I know who has iPhones." I keep having to repeat myself over and over, I asked if I could get a new phone since I had the phone for 2 weeks and had nothing but problems with the phone and they won't let me return phone for a replacement. Worst they don't understand English.

I've had this service for my mother for about 5 years and the price is great! I just got my landline a little bit ago and the price is great. No complaint yet. I am worried about their cell phone service. I would not pay that price for cell phone coverage. Anyway good landline service. You're kind screw if electricity goes out though.

Talked with representatives and supervisors about the poorest coverage I ever had from a cell phone carrier. The only solution given was to change my zip code in the area which it used most. I explained what a problem this would be. They told me that there was no other option. I paid for the phone and selected a $35.00 plan. I have had them less than a month. I asked them if they would unlock the phone so that I can use another carrier that offers better coverage. They say not for a year. They advertise as a "no contract" cell carrier. If this is true then why am I in jail for a year with a carrier that cannot provide service with a good signal. Why do I have to pay for something that only works in some places?

I started using Straight Talk back in May since it was one of the cheaper options with Verizon. I never had too much of an issue with it until recently, the only big downside I noticed compared to Verizon was that data was a lot slower. About a month ago I lost my phone so I bought another one, and when I bought the other phone the data was not working with it so I was told to buy another SIM card for it, which I did. I went to Walmart & spent $50-$60 on a SIM card kit & a renewal code. Now, I called customer service about 4-5 times to get it set up since about half of them knew English... one of the calls I supposedly spoke to a "supervisor" who kept asking me over & over again "Do you have data?" when I kept telling him "My data is not working," and he put me on hold then hung up.

If I could give them 0 stars, I would. Run from this company. They do not honor their warranties on their phones. I bought a Samsung phone from them. It does not work. They would not replace it or give me all my money back. I repeat please run from this company.

They false advertise they're truly unlimited. When you hit a certain amount they shut your service off. Also if you spend more on a phone that comes with a hot spot you're not allowed to use it. You can use it but again they will shut you off for using it so why sell it. Much better companies out there.

First, let me say that I have been in retail biz most of my working career and sometimes you have to step out of the box to take care of your customer to keep them as your customer. What I have experienced with Straight Talk is horrible. What has transpired is within 1/3/2019 to now 2/27/2019. Straight Talk Mess: To start with, my Mother is 80 years old and is basically homebound. She has some health issues too. Because of this we want to make sure that she can call 911 if needed and be able to call her family and that we can call her.

My husband and I have been with Straight Talk for a very long time as well as adding our kids. We have had a lot of problems over the years, but now they're charging us an extra $7.21 PER LINE. Here is the reasoning: "A fee, charge or surcharge to fund state and/or local E911 related programs imposed by law on prepaid wireless users or assessed by us to recover the cost of complying." "This amount is to help recover our contribution requirement to federal universal service." "This amount is to help recover our costs related to complying with government regulations and programs."

Bought a new phone - then when the billing began the phone cost doubled. I don't want to go over this story yet again and again (I have emailed them and BBB and Attorney General and several reviews) but basically when I purchase the phone I was given conflicting info on the phone and website -so I chose to do a live chat throughout before actually purchasing - confirmed price and payments etc. I saved the transcripts and have everything in writing - what I was buying and what I was paying for- the Straight talk employees on both the live chat and phone call both guaranteed the price and confirmed everything was good. ALL lies. I cannot send back the phone because there is an early payout fee and or a return fee- I have been robbed. Also another HUGE problem is ever since buying the new phone I now receive about 10-15 phone soliciting calls a day - ironic or did they sell my contact information to these solicitors.

My son went from an iPhone 5 to a 6s from Wal-Mart. I always add minutes through the app. The new phone was on 2 weeks before they cut it off. After 3 days I actually spoke with someone who resolved my issue and they cut it off AGAIN the next day. They proceeded to tell me I have to buy another refill card or show receipt of the last refill card. Once again I purchased through the app. Last rep used order id and my bank card number. Why Do I have to send a receipt of something you already have. They tried to talk to me like I was slow. One guy hung up on me when I told him I'm a call center rep myself and far from stupid. Now I have to spend more money so my Diabetic son can have his phone for emergencies. Looking for a new service provider. Sad... I have 3 phones through this service.

This company has been charging me for an extra phone for a whole year, I contacted them last year to inform them and they had told me that they will fix it. Come to find out that they've taken an extra $160 out of my account over the last 4 months at least. They refuse to fix to it, they did say they cancelled the charges this time (again) however they refuse to refund any of the money they have been taking. They told me I have to contact my bank. So I'm filing fraudulent charges against Straight Talk for the second time in as many years. Do yourself a favor and take your money and time elsewhere because this company is worth its weight in manure.

I have been using Straight Talk for almost 9 years. Since their phones were lacking, I continually have made use of the "Bring Your Own Phone" plan and usually haven't had too big of a problem with the phones working other than them being time-consuming to set up. I've always elected to be on auto refill. For many months, I've been magically booted out of auto refill wondering why my phone isn't working, but hey, you get what you pay for, right? I thought, well, Straight Talk is cheap enough for me to put up with these headaches. I've finally decided I've had enough.

They have a plan that reads that you can get an automatic 3 months reacquiring payment. It reads that it is for 3 months only but it is forever if you do not cancel it. The customer service is not helpful at all. They refuse to refund money despite that it was obvious that I did not know it was a reoccurring since I did a month plan after the 3 months. Make sure you are reading ALL the fine print even though I did and never saw it, and do not count on any help when you call customer service.

After several years with Straight Talk, I upgraded my phone. New Straight Talk brand phone kept disconnecting from service. No error message showed up. I just realized the hard way when texts wouldn’t go through, or someone who tried to contact me via cell emailed me and I got the message on my laptop. None of the customer service people would advise me to get a new phone until the fourth time this disconnection occurred. Walmart discontinued the phone, but didn’t tell users. Still in the process of returning that phone.

As a general rule, I will only post positive or informative reviews - my experience with ST was so bad, I am obliged to go negative and hopefully save a few poor souls the fate I incurred. We've been ST customers (with two accounts) for almost four years, and have no complaints with their BYOD/auto refill service. However, we recently found a new/less expensive carrier and set forth to transfer one of our two accounts at the conclusion of its end date (the second we will move in a few months).

Reps need better training for upgrade activations. When calling to get a sim card, I ended up buying both CDMA and GSM cards because they weren't sure which one I needed. When I called to activate, she had me try the GSM one first and then she said it wasn't the correct one and to open and insert the CDMA card instead. It didn't work so I was transferred 3 times and was on the phone over 70 minutes. Finally they gave me a case number and a phone number that was good for 2 weeks, in case it took that long to get it fixed. I was assured my old phone would continue to work, which it did not.

Every month it's a struggle just to have service. They don't give you what they promised and have horrible customer support. I bought a unlimited data card. Expecting unlimited data. I am not able to afford WiFi so I use my data to stream music and watch YouTube. 3 days before my service month ended they shut off my data. I called. They said I had violated the terms of service by just using the data. Literally just using it "too much". I had not used it past 20 gigabites of data 5 more than the $45 plan. I felt robbed. If using data the way it was meant to be used as mobile WiFi is against their terms of service then I feel that they should stop marketing it as mobile wifi. Overall I would never recommend Straight Talk to anyone as I feel like they are just stealing from people.

Bought a phone that stopped working after a week. Posted it back for a replacement. 6 weeks and 5 ticket numbers later, still no phone. After multiple calls to corporate and another 10 days, we agreed on a Samsung S5 in compensation for the time and loss of money. 4 more days and the phone arrives. I thought yay finally, but it wasn't to be. They sent a Samsung lunar valued at $50. Not only that but it had been reconditioned. Refusal to reimburse my money or send the agreed upon phone. After 10 years with this company this is the service you get. I have now moved on and will never use this company again.

I am very disappointed in the auto refill. After having service with Straight Talk for some 8 years now, I have always used auto refill with no issues. Now each month the refill date moves up a day each month till it is now debiting out my acct twice some months because not every month has 30 days. I think this is a rip off to us customers. Fix the service plans to match the calendar dates! I just had to cancel my auto refill because I am on a fixed income which does not come till the 1st (which some months it comes earlier due to weekends or holidays), Straight Talk's only solution to the issue is for me to sit here without service till I figure out a convenient date to refill that will work with my check monthly.

I've had Straight Talk for years now. The phone I have now Samsung 7. I bought by payment plan. Which the way it is treated and spoken S.T. makes it sound like you're buying the phone thru them. SURPRISE, you're not. About 3 times now my phone's hooks up with the printers at work. I've had to call to get help to get it back to S.T. Wireless. One customer service female was so rude about everything. I promise you I was not rude to her. I was taken back by how she was talking to me.

I bought a Samsung Galaxy S7 and the $55 Unlimited Plan. My speeds are slower than dial-up. I had used 7.43 GB when I contacted Straight Talk customer service. They said they have a right to review my account after I've used 60 GB. Okay, what does that have to do with me? I have used 7.43 GB. They stopped answering. No fix, nothing. My download speed was 0.29, my upload speed was 0.10 on LTE. They will take your money but if you have issues, too bad. Not their problem. Worst wireless company I've ever seen. As I am trying to post this, my speed is so slow that reCAPTCHA can't connect. I'll keep trying until it does.

When I called to get my payment info changed got into war of words with snarky overseas "SUPERVISOR". When I hung up in frustration her revenge? She reported that I had called in and reported my phone stolen. I am having them pull the call recording to have to prove my case. You think anyone at TracFone parent company in U.S. cares if they have someone who would do something like this? NO! 72 hours they told me to get phone back on and no credit for time lost and threatened me if I go to another company. I contacted my attorney and am trying to joining a class action suit. About time we held these companies responsible for their actions.

Hands down the worst ever experience dealing with customer service. Was told I would be transferred to the department that could assist me only to have a recording come on telling me they were closed, and all this after a 27 min phone call ending with them hanging up on me. I will be changing providers in the morning.

Their website has absolutely no information on where to return a product you purchased. It's very vague. It is very unclear on how your refund will be processed once they receive your return. The name of the place to return it to will change based upon who you ask. The customer service rep I spoke to didn't give me a name at all. What am I supposed to put on the shipping label? There's no clear information. Also, the customer service reps don't seem to really care and half the time you can't understand what they're saying. The customer service rep I spoke to literally spent almost ten minutes looking up where to return the product and still didn't give me complete information. Beware of this phone company. I honestly suggest you go to the mainstream cellular service providers like ATT, Metro PCS, Verizon, or something like that because Straight Talk isn't worth it.

I have had my phone service through Straight Talk for about 10 years. Their phone service is ok. However they will steal you blind on the home internet service box thing. I am a victim of Hurricane Michael and I live in Panama City Florida period. I lost my home and had to move out to the country where Comcast was not servicing. I decided to buy the home Internet box from Straight Talk at Walmart and use their wireless Internet. Says the phone service was OK. It came with 2 MB of data and it took me almost a month to use that data when I added a $40 card which was 4 MB of data. Three days later it was gone. I call customer service because when I logged off that night it said I had lots of data. The next morning I had none.

I have been a Straight Talk customer for over 6 years. I have ok service with my phone - not great but functional - but the customer service is the worst you will ever experience. It is unbelievably bad. I was on the phone for over two hours yesterday and today trying to get the information I needed to port my current phone number to Verizon. They refused to give me the information, kept telling me to do things, I would do them and then they would ignore me for long periods of time and tell me I needed to do something else. After 55 minutes, I asked to speak to a manager, so I was put in limbo for an ungodly amount of time and even though they ignore you, they continue to send warnings that they will end the call if you are not interacting with them every two minutes. She finally told me "that's just our spiel."

I'm ok with the plan but may go elsewhere just because this company is highly incompetent. Beware if you order a phone by accident or change your mind, because you CANNOT CANCEL YOUR ORDER. You will have to return to sender then they will process a refund. I have a feeling that getting a refund will be a pain as well. Where in the world are you unable to cancel an order while it is processing before it is shipped? "You can't cancel because your card was already accepted and now it is processing"... Say what? I was placed on hold for over 20min by a "corporate manager" also shipping dept? Hung up, called back, got another who gave me the processing BS.

We bought my son an iPhone6 during the 2017 Black Friday deal. He already had an Android through Straight Talk so he simply transferred his SIM card from the Android to the new iPhone. He has paid (out of his own pocket) for service through Straight Talk for over a year using his iPhone 6. My husband calls their unlock department and is put on hold for over 3 hours waiting for a representative to come on and help him. At no time did their recording say they were closed!

Straight Talk phones - where do I start? My 20-year-old son lost his Straight Talk phone in December while out on a horseback ride. We tried to find it, but it quickly became apparent that we were not going to find it and that it was mostly likely under three inches of fresh snow. His friend had an extra AT&T iPhone and offered it to him. He then took the time to travel to Wal-Mart to purchase a new SIM card AND a $45.00 Service pin for the iPhone. When he tried to install it, it wouldn't work.

SO I waited several months for the cheapest phone on this site to be available for online purchase. Once available, nearly done submitting my credit card info online on their site, a live cast person comes to ask if I need help. Not that I needed any help but person asks for me to wait patiently while they check to see if that phone is available at the moment. I had to wait for several minutes... Now I had read elsewhere in someone else's comment to be warned. That they will tell you they don't have and try to get you to buy a different phone. Sure enough that is EXACTLY what happened!

I have had Straight Talk since I was 17 years old... I have always had the auto refill and now that they upgraded their plan to $55 unlimited data I decided to go ahead and upgrade it to that. Well when my service became due they charged me for the wrong plan!!! I got a text just now saying that my data was almost up so I called them just now and spoke to a very rude girl who pretty much told me that I would have to wait till my service end date which is the 25th!!! I just got charged $50 to receive the wrong plan and they can’t do anything about it?...when it’s THEIR fault! Literally beyond mad??? I have been a loyal customer for 7 years and this is how I get treated!?

These people!!! Customer service sucks and will frustrate you to the max! I ordered a new cell SIM card because the current one I had was not compatible with the new phone I purchased! Straight Talk decided to require a signature for a $.99 SIM card! No one is home at the time of delivery in the middle of the day well because you know people do have jobs!!! They basically told me, "Order a new one and wait for a refund when FedEx sends it back"! No I couldn’t go pick it up from FedEx cause they are over an hour away from where I live! I seriously will make this my last month with them. I can’t deal any longer! The company needs to go out of business if they aren’t going to serve their customers correctly!

Was recently inquired to purchase the 55 dollar plan whereas I always stuck with the 45 dollar plan, I read the fine print. It states that data is restricted at or around 60 gb. Which is beyond reasonable. However I have 3g speeds masked as 4g LTE. I haven't even reached 3 gigs yet and they already killed my high speed. I paid 10 dollars more for the same plan. Try streaming YouTube with data cut. Not fun. Thinking about launching a lawsuit for misleading information and false advertising. I've already gotten two phones. One with the 45 dollar plan, 1 with the 55 dollar plan and literally the buffer rates past high speed are the exact same. You get 4 gigs high speed on both plans and after that, that's it.

The service is great, until you need customer service or tech support. They will waste HOURS of your time "checking their system", but will not resolve your problem nor will they credit you for service you pay for but don't receive. I've been with them about 4 yrs. They haven't fixed the issue or made it right. Have had issues since November, They refuse to refund the plan added 2 days ago when service was working. Spent another 3.5 hours with them today with 9 different people repeating same steps only to Supposedly make it to corporate supervisor on for him to say "I can't change policy," and hung up on me. I still have no mobile data and drop calls regularly. Do not be deceived by their cheap plans, they deliberately waste your time by keeping you on line for hours and accomplish nothing in that time.

I wish I could post my picture as proof but do not buy from here. Their reviews are biased. They declined my review of 3 stars on the website because I was honest: My review on website: Product great! Customer service not so much. I had ran into a problem and had to call customer service. Instead of helping fix the problem, I came close to wanting to return the product because their customer service was the worst. They were rude, it took 14 minutes to find my information and then I was transferred to another person and he found it quickly but was very rude. My response from StraightTalk: "Brittany **, Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"

I purchased one Straight Talk phone that worked for about 6 months; I contacted Straight Talk and had to send my new phone back to them, they sent me back a reconditioned phone; I was using it before Christmas 2018, and it shut off, saying that I didn't have no SIM Card; I have written to Straight Talk three times regarding my defective phone; no respond back from them. I went to Walmart in Savannah GA last Monday, and the man in electronics sold me a lesser cost phone by Straight Talk which it is now cutting me off while talking and also won't allow me to answer calls.

This was my original review to Straight Talk: "I bought this to use while traveling to areas I knew I would not have WiFi. And it worked just fine, UNTIL I needed to get more data. I purchased more data, leaving on the hotspot as instructed, but the new data didn't appear. I finally called, and they did something on their end, told me to turn it off, turn it on. Then it worked again -- for about 10 minutes. Another 1.5 HOURS on the phone with their support and being passed around to 3 or 4 different people, the final solution was the SIM needed to be replaced. I don't have time for that, as I won't be in current location by the time the new SIM would arrive, so I want to return it. Ok, I can do that. BUT, I will NOT be refunded for the 5G that I purchased that morning, because in that brief period of time when it worked, we used 61M. Will never purchase Straight Talk again. The only reason I didn't give it 1 star is because when it did work, it was good".

I bought my son a new phone for Christmas. His previous phone was on Straight Talk with an auto renew. He left his old Straight Talk phone with me. Had been dead for days and I had no charger to charge it so no minutes had been used since 12/25/18. On 1/3/19, his plan auto renewed. We both spoke to customer service on 1/3/19 and were both transferred to the "refund" department (in quotes because I am quite sure that no one will ever receive a refund after talking to this department). Anyway, even though no minutes had been used they were not going to issue him a refund. Buyer Beware, read all of the terms and conditions before purchasing a plan. Everything on there is aimed at protecting Straight Talk and not us, the consumer. They cover themselves well. On anything that I have ever had, if you cancel the auto renew/plan/service, I always get at least a prorated amount of money back.

It doesn't seem to matter what your problem is, even if it's a flat out false advertisement on their end, they basically tell you to go screw yourself, in spite of the fact that they just screwed you. If actual customer service and working with a company with some sort of integrity is important to you, Straight Talk is NOT THE WAY TO GO! Run far and fast straight to another provider that actually cares about their customers because Straight Talk IS NOT that company!!!

i've been with Straight Talk for a year now and my payments are on automatic Draft so why do I not have service? This is horrible. I need my phone. That's why I pay my bills. My next payment is due 12-03-2019. This is very disappointing and I have a monthly statement to prove my claim.

I purchased two new Straight Talk phones and two plans for my Grands. One worked out fine. The second line had a number that was previously owned by someone else and was receiving text messages and phone calls that was inappropiate. I had phone number changed. Two days later, the phone service was disconnected. I talked to several people at straight talk and sent verification of phone purchase, minutes purchased. Still would not re-activate the phone. Asked to talk to supervisor and the Supervisor was rude and hung up on me three times after he told me that the only way I can get the service reinstated was to repurchase the minutes. This company is a ripoff. I wish I could give a less than one star rating. If someone is pleased with thier service, trust me, it won't last. This is the worse customer service I have ever dealt with in my life time.

Bad service, slow speeds, false advertising. Unlimited data is not unlimited data. They cut you off at 60 gb and worse customer service, first you get an automated line which does not have an option to talk to a live person and you have to repeat yourself over and over. Now the topics that I've ever need it were mentioned. On top of that when I finally got through to a live person after try and options 20 minutes later your call is routed to India where they only speak broken English and do not try to solve your problem but simply read from a script and just keep repeating it. Very annoyed. Do not recommend for anyone. Verizon and Sprint are the best.

I have had Straight Talk for a few years. Every month they bill the monthly charge earlier and earlier. We have called and complained and I kept saying in two years they would get a extra payment. Well this month I have been billed twice. You can never speak to someone who speaks English enough to understand. This company should be put out of business.

Straight Talk served my purpose at the time. I always used it when I traveled. Clarity was fine. There was time when it was hard to hear. The help lines were foreign which was hard to understand. When I paid I set up automatic payments so I would not forget.

I am a customer age 79. I have Straight Talk Service. I purchased a Galaxy J7 when I started my service in Feb., 2018. I decided in August, 2018 to get an IPHONE because my friend had one. I ordered it from Walmart and paid for it in full. After I received it, I was unable to use it correctly so I switched back to my Galaxy phone. My granddaughter had her iPhone broken recently so I gave her my iPhone 6 since it was not being used. However, the ISP is AT&T so I called and explained the problem, "Could I please get the iPhone unlocked." I was transferred to 4 different people, had a series of 8 phone calls (4 mine outgoing, 4 theirs incoming) and was actually on hold for 3 1/2 hours over the 7 hour period I was trying to get help. The man in the unlocking dept. would only say "Cannot unlock the phone (about 50 times)" and when I finally asked to speak with a supervisor I was told there was not one available. That all happened on 12/26/2018.

I changed my plan to International Plan based on the information on the Straight Talk website that claimed there was coverage in that area. However, there was no coverage so my phone did not work at all. I wasted money on the more expensive plan and did not get to use my phone. I tried to change back to my original unlimited plan online via auto-refill and selected the option offered to have it take effect on my service end date next month, but it was going to charge me for it today. I have auto-refill already set up so why would I pay for my the plan today when I'm normally charged on my service end date and I selected the option for it to take effect on my service end date.

I paid for a service plan online and have proof through my account with US Bank that it was removed from my account, Straight Talk will not produce the minutes I paid for in full, they were extremely rude and unprofessional at all times and now due to my purchase my account balance is too low for me to follow their instructions. "Purchase another plan" so they can steal another $49.96 out of my account that doesn't have that much in it. Right on Straight Talk you are the best at stealing and not doing anything to resolve it. Never buy anything from Straight Talk Wireless unless you can afford to have a thief for a service provider. There is proof of this entire ordeal with Straight Talk.

Purchased two phones for my daughter through Straight Talk website (still have receipt) for last year Christmas gifts. When I activated lines, I purchased the damage protection, Easy Exchange Plus annual contact (12-25-17 thru 12-25-18). I've been trying to get my daughter's phones replaced for the last month and had no luck. First told that my protection plan purchase don't exist for the phones, explained that I have the receipt for proof. They didn't want to see it. Second time told that coverage don't cover screen damage, explained that I can pull up on their website were out days it is covered and read it to them.

Firstly I tried to set up my new BYOP phone at the Straight Talk website through my existing account as a phone transfer. I had a phone with them for years and tried to transfer it to my new phone using the SIM card I bought from them and my new Verizon MEID. The website gave me errors saying to call them. The first ST employee told me that MEID on that phone didn't exist. I had to call them again then I found an employee that would manually type in my MEID to find it (important step if they can't find your MEID). The Straight Talk employee set up my phone and it was working. I had texting, phone and Internet. I woke up the next day and my phone service stopped working.

I just purchased a Galaxy 8S Plus and my old phone was an iPhone 5S. My problem is that all my text messages from people who have iPhones are going to my old iPhone and not my new phone. I first was told just to turn off the iPhone for 24 hours which I did. Then I was told 2 days later to turn off my Galaxy and turn it back on and send a text to my self and that will clear the problem. After the rep told me the reason why is because the old phone was still connected to wifi. My problem is still not fixed after spending hours on the phone the since Monday.

So I was with Straight from November to December because I lived in Oregon and moved to Alaska. When I moved to Alaska the service worked intermittently. I would be on a call then drop it and then calls would not drop in the same area. So I researched the different service providers in Alaska and found the best one is GCI (still some areas have no reception but no dropped calls). When I switched I had the service for about 40 days and thought well I have a phone that is paid for so I will pay to get it unlocked. I paid 70 dollars just to get it unlocked and found that the company marked as blocked, reported stolen, or lost.

With Straight Talk, I was forced to understand why AT&T, Verizon, Sprint etc charge the way they do for their services. Not only are you paying for the products, but you’re paying for a quality level of customer service. I by far have experienced the worst with Straight Talk. One day I had an issue, requested to speak with a supervisor and the representative attempted to change his voice, and state he was a supervisor. These representatives will disconnect the call if you as the customer present any form of an issue or express any form of concern. I brought my own phone number to this company, and since then, I receive harassing calls and texts from scammers daily! This company proves you literally get what you pay for! I’d rather have a $100 phone bill rather than continue with Straight Talk. Their service is literally disgusting and disturbing.

I recently have been trying to give my son my Samsung Galaxy S7 that was used with AT&T for his Straight Talk account. The first call with customer service was ok; I was told that I needed to purchase a SIM card for the phone. So, we go to Walmart, but they only have the sets for new customers which include the first month fee. I don't want this seeing how we aren't new customers and I have it set up for auto withdrawal for the monthly payments. So, I call from Walmart and see how I can get just the SIM card. The girl this time (and they are all foreign! lot of trouble with language barrier) tells me the Samsung isn't eligible for Straight Talk. I have to tell her the last person told me that it was and just needed SIM card, so after an hour long conversation in Walmart on my cell, she finally figured out how to order the SIM card for me and mail it.

I pay unlimited for 4 years, I have every receipt. I can never access internet, never use all minutes and never text. Will not carry over minutes for calls and text unused, 47.81 a month. I don't take pictures, can't send them. But phones are needed. It's a flip phone. Never video.

Called in to discuss the issue my # was having (my phone would not accept any communications from anyone outside of Verizon's network) and had both the initial tech and her manager fully explain my situation several times only to hear "the only information we can provide is a ticket number and porting request number". When asked to provide any written documentation about the port they ended my call abruptly (yeah--they literally hung up). They refused to speak with my other service provider, send any documentation, or come up with any resolution what-so-ever. There is also no other contact info besides live chat for support. So it looks like they get to be terrible at customer service without consequence as there are no other methods of contact for CS issues. Fortunately, they are no longer my problem.

Straight Talk sucks. I switched to Verizon after being in order to get my brand new phone that I bought. It was only month old. First thing that kept happening is my service would just go. They would say, "Oh you need a new sim," and send me one within a day. It would work again then it just stopped working at only a month old. Tried to get a replacement. The guy said, "No you don't have to send the defective one back," so I sold as a part phone come to find out I did have to send it back first. They suck. Verizon prepaid is 100 time better.

I hope someone at Consumer Affairs will contact me with urgent help. I am from South Africa. I arrived in Orlando USA on Friday 7 Dec 2018. As I will be traveling through various areas, I went to Walmart and purchased a Straight Talk Wireless Kit for 45USD. This is a costly purchase for me. I mainly require mobile data for my travels. I activated this service on my mobile phone on Saturday morning. The pack contains 3 SIM cards. I first used the AT&T sim card. This gave me instant data, text and calls service. I could not activate the HotSpot so I called the Straight Talk Customer Support. The agent told me that the AT&T card is not compatible with my iPhone from South Africa so he deactivated that sim and activated the Verizon sim. Once disconnected, and after switching the phone on, I had no data access.

I bought this phone in Nov-17 and has been using it with Straight Talk plan since then. After 1 year this Dec-18 when I called helpdesk for phone unlock code which as per Straight Talk policy "eligible to unlock phone after 12 month of consecutive service" reply was phone never got used with Straight Talk and this is a new phone. I explained them that I have been using it with Straight Talk and paying for services since past more than 12 months but no one cares to help me. Call transferred 3 time without any resolution and customer care was too RUDE. This is the worst customer care I ever landed up with.

I truly hope this review will save at least one person from the hardships I encountered by using Straight Talk Wireless. Straight Talk Wireless may be "cheap" but you get what you pay for. Cell Service drops quite often, once you use about 2 GB of your data it slows down to extremely slow. You are unable to stream music, videos, let alone send text messages in a timely manner. Unbeknownst to me, once you purchase a phone through Straight Talk, that phone is locked into ONLY Straight Talk service for a whole year. Regardless of your happiness with your current plan or your desires to change services. I purchased a $500 iPhone through Straight Talk and not once did the sales representative inform me of this absolutely obscene "rule."

On the 23rd of November I called Straight Talk to refill my husband's service. I had a Visa gift card I wanted to get rid of so I figured I could use that to pay the $55 to refill his phone. Well It didn't work so I asked to talk to someone and they explain I can't use a gift card. No problem that's fine. I get my debit card and pay for his plan and think nothing of it.

Previous Verizon customer Galaxy S6 locked to Verizon. Changed the SIM to what Straight Talk provided. Phone immediately started having problems. Random restarts at least twice a day. Refuses to accept incoming messages, but gives no indication of such. Leading to continuously pissed off co-workers and friends, when they sent messages I never receive. Continuously dropped calls in the exact same location that I've NEVER dropped calls on with Verizon. Slow as ** data it's completely unusable. And I'm convinced and suspect the SIM card has somehow broken my phone with the random resets, extreme battery drain, and broken apps. Straight Talk isn't worth $5 a month...let alone $55.

Switched in April 2018. First sim card lost in shipping. I received a smashed and torn box with no sim card. Was treated as if I was trying to get an extra sim card. Finally got card in May. First month ok. Second month started to receive notifications that my service had expired, then would shut off data. Phone would work briefly if rebooted, but within three minutes I would receive notification that my service had expired. Made dozens of calls to customer DIS-service and was hung up on, transferred until call dropped, or tried to explain my problem to someone who barely understood the English language.

Bought an iPhone 6 at Walmart because a friend of mine just bought one as well. She was able to install her SIM card from Verizon and the phone worked just fine. When I installed my SIM card from T-Mobile, the message stated I needed to have my phone unlocked. When I called customer service she took my IMEI and transferred me to tech support to have my phone unlocked. While waiting for a callback, I loaded all of my information into the phone. When someone finally called me back, they immediately told me that my phone is not eligible to be unlocked. I'm thinking that this company is allowing some service provider's access - such as Verizon, but clearly not T-Mobile. I feel discriminated against. Also, their customer service reps should have known better and told me up front without wasting my time. Spoke with supervisor Jose who was not helpful and said "I just work here." Not nice.

This is the most horrific excuse for a customer service-based industry I have ever in my 50 plus years run across. Their service agents are rude. They don't know how to help you. They don't listen to the problem. They have screwed me out of three weeks worth of wireless service that I have already paid for and have been paying for 4 years now. I still don't have a phone because they keep sending the wrong SIM card. They changed my number when I didn't want to. I hate hate hate this company.

I have been with Straight Talk for quite some time now since 2013. As of now my relationship with ST has been tolerable, honestly, they offer cheap service and you get what you pay for. I brought in my own phone and phone number to save money. I did ($570 as of Nov 2018), but if it wasn't for my company giving me a phone I probably would have left a long time ago.

I rarely go over 2gb of data so I've always paid $35 a month. I've recently been using IHeartRadio at work for about 4 hours a day, 5 days a week, so I upgraded to $45 a month for the extra data. Two weeks into my service the data is COMPLETELY shut off, no apps work, only calls and text. The only thing I could find is Straight Talk does this on purpose with their clogged 4g LTE network.

I signed up for auto pay, and my plan renewed. This was not a problem, however, the problem is that my previous iPhone broke and was unresponsive. To my dismay I called support in an effort to be refunded for my plan ($60) which I was told they do not handle refunds when auto pay is involved or refunds period. This was only two days after my plan renewed. Thanks to Verizon I was able to get a new phone, plan, and better service beforehand but I’m still out of $60. Had I known that this company doesn’t do refunds, I would not have joined.

Called the 800 number to re up my minutes and look at my bank account the next day and they have double billed me for no apparent reason. I only asked for the simple $50 per month package. I waited a few days for this to clear hoping they would see the mistake and refund my additional $50 they took but no. They took a double charge for one month of service! Be careful using your bank card with this company!

I've been a Straight Talk customer for years now and been trying to continue using their services but I'm here to tell you that I no longer want to deal with straight talk. My girlfriend recently purchased a $35 card and added to my plan by mistake so I called in to customer service and was told that I could upgrade from the $35 plan to my normal $55. All I would have to do is pay the difference or go buy a service card from wal-mart. So I brought another $35 plan and added it to my phone. Called in only to find out that they don't have an option to upgrade to the $55 plan. They told me that I'm gonna have to buy a $55 plan to upgrade plus the customer service rep, supervisor and corporate got highly unprofessional with me on the phone which the corporate rep hung up in my face.

I've had Straight Talk service for near five years. I've had few complaints. Today a friend talked me into switching service over to Cricket. Unfortunately, Straight Talk refused to release the phone's capability. They claim that it appears to either be returned or stolen. So I can't take it out of their system. This seems so ridiculously selfish because I know they can see my service history, and they know I've had it for something like a year. The notions that they're stolen or returned are idiotic, and it appears to me to be very selfish behavior. Really? Straight Talk? I'm furious about this.

I have been a Straight Talk customer for nearly two years and I am extremely dissatisfied with the service they provide. I pay $45 per month for unlimited data, texts and phone calls; yet after about 2-3 weeks the data on my phone is extremely slow, if it works at all. In early November of 2018, I decided to switch carriers and requested that my phone to be unlocked. Customer service said it would take 2 days and that once it was unlocked I would receive an email verifying it was unlocked. I never received an email from Straight Talk. Two weeks later I called them and they said it had been unlocked; still no confirmation email received.

Kept enrolling me in auto refill after numerous attempts to cancel online. Called customer service. Was told to take it up with my bank. Service end date 11/27 charged on 11/23 on a card I deleted from account or so I thought.

I purchased a sim card and it says on the package bring your own tablet and I called to activate and they told me that is a phone sim card and I have to buy a new sim card because they made a mistake.

I purchased a $45 Straight Talk card at Walmart for my mobile hotspot. Nowhere on it does it say for Cell Phone or for Mobile Hotspot. It’s says talk, text, data. Data was what I was looking for so I bought it. Scratched it and put in my hotspot cell # and the PIN. It said invalid entry over and over. I’ve chatted, called and chatted again. They will do nothing to help me! What TERRIBLE POOR CUSTOMER SERVICE! Come to find out this is only for cell phone and I’m supposed to know? It says DATA! The card should specify what it’s for. This is totally BS. NO HELP. NO MERCY! I can’t even send it into them for them to see it’s not been used! Ughhh! Riles me terribly!

The customer service and the readiness to help the customer is horrible. I wouldn't suggest anyone waste their time or money with this company. I will be canceling my service soon. They say that you're getting a discount but they tax you so much you don't see that discount.

Check the number that your voicemail goes to. I have reported this to Straight Talk several times and then one day I ended up calling 6 times to report that my voicemail does not go to my phone number and I only found this by chance. They were unable unwilling to help me. I've tried to delete this 248 number several times and it still comes up. I have no idea who it's going to or why but it goes to somebody in Saudi Arabia. I've been able to trace it to the fact that it is foreign. No one has done anything called me back to see if it is solved. It is not solved.

CONTACT ME IF YOU HAVE BEEN PAYING OVER THE PHONE, WHERE YOU NO LONGER GET THE OPTION TO NOT SAVE YOUR CARD. It violates banking laws every time you pay. One felony every purchase. I want a group lawsuit to hold a company accountable that depends on USA but refuses to follow the laws and uses India so they do not worry about jurisdiction. You sell in the USA, your our jurisdiction. What if we all worked together. Anyone want easy money? You deserve it since your rights are being violated by India and their USA masters that are not untouchables. Let's show them!

After purchasing a plan online like I normally do they are telling me my phone will not work for 2-4 hours. This has never happened. I spoke with 3 different people and they could not fix this. The 3rd person actually told me to hang up the phone... They took my money already from my account so they got their money but I never got my service. I asked to speak to a manager and was told the same thing I would have to wait 2-4 hours for my phone to work. They are very unreliable and are not here for their customers' satisfaction but are only here for the money! I would rather pay 200$ for a working service than ever deal with Straight Talk again. Runarounds and zero satisfaction is what you will be left with when it's all said and done. Make sure you have money to flush down the toilet when dealing with this service because that's what happens in the end.

Bought a Verizon phone at 8am and was told by Straight Talk to get a BYOP kit from Wal-Mart so I went to Wal-Mart and spent $48.02 on the kit and called them back after an hour and speaking to 5 different people and hung up on 3 times when they said they were transferring me to the higher up. After calling back and 3 people later I get told my new SIM card is for my old phone (It's never been in that phone). After 3 people trying to blame me saying I put it in my old phone and activated it then another person (the manager told me they apparently screwed up and activated it for my old phone so after them finally admitting it was their fault they told me I still need to buy another sim card.

I paid 70.00 for gigabytes. I was told that would last 60. After 4 days they claimed I used them all and if I wanted more I would need to pay them 70.00 more for 20 hrs of service. They are the worst con artist of any company I have ever dealt with. Shame on them.

Straight Talk will sell you a phone with an outdated OS. And then when app start to malfunction you discover that the phone has been blocked from receiving OS updates by Straight Talk. They do this to force you to buy another phone and a high retail price. They are Crooks, thieves and they steal your money. I have now to paperweights because I cannot update the OS. Beware and I repeat beware do not let the monthly fee. You were throwing your money away when you buy a phone with a Straight Talk plan. I do not understand how they can legally operate this way but I have just become a victim. Lesson learned. Stay away from Crooked Talk!

I have been a Straight Talk Home Phone customer for several years. We got the first home phone service for my dad when he was in a nursing center. Liking it, I decided to buy another for my own home phone and cut my cable company's phone service. The service works fine for me. It is on the Verizon side of the cellular spectrum so I get a great signal at my house. So I can't complain about that part of the service.

I open an account with SmartPay from Straight Talk on 10/30 and ordered my phone (I've had an account with Straight Talk long before this) and I get an email stating that they charge EVERY 30 Days and in that email it says that also, but then states that my payment will be auto drafted on 11/26. That is not 30 days but 27 days, I contacted SmartPay and they told me it goes by with you opened the SmartPay account which was again on 10/30 and it says everywhere the 30 days. They also showed me the full lease payment layout and NONE of the payments run for 30 days. The customer service is RUDE and the way they explain it is "well some months have 30 days and others have 31 days and then there is Feb. Which has 28 days". What does that have to do with them not going by the 30 days that they claim they will give you???

I had a fraudulent charge on my card which I do not have service with them. They told me they could not do anything. When I asked for a United States agent, they tried to make me talk to their supervisor which I was unable to understand him. I did understand when he told me he would not transfer me because they use the same line. I work in a call center and this is NOT true. I never have used this company and this experience confirms my decision not to. If I could give this company zero stars I would.

To all victims of Hurricane Michael who uses Straight Talk... heed my advice. I'm a victim of Hurricane Michael and I unfortunately have Straight Talk service, and live where I only have 2 choices of providers because we are rural. Verizon is the other. I actually had no service until the 25th. Good luck on contacting a supervisor to obtain some credit. If you do and can understand what they are saying ask each person their name and badge number before they transfer you again and again. That way when the class action lawsuit gets underway you have detailed proof of your effort. Also keep track of times, duration and keep notes of what each one tells you. Also get a confirmation number that you called. Everyone I know will be switching to Verizon's service. Me included!

Phone line disconnects, cannot call out. Can not hardly understand people in call center. On phone for 48 minute and still do not have problem resolved. Have to wait 3 to 5 days for box to send back modem, 3 to 5 days sending back, 3 to 5 more day for new modem. Why pay for a month of service?

I was a victim of Hurricane Michael and my phone ran off of Verizon towers which were down for a significant amount of time. I was unable to reach any one until the 17th and not even from my own phone because my service was still not working. At first customer service reps tried to tell me I couldn’t be reimbursed because I had not reported the issue, but can someone please tell how I was supposed to get in contact with Straight Talk when I couldn’t even get a hold of my family? Days without speaking to family members and friends who I was worried about and who were worried about me.

During Hurricane Michael, most Straight Talk (Verizon) customers (including me) had terrible service. Customer service was absolutely no help with information as to whether or not we would get a financial break during this time. For almost 2 weeks I had very little to no service. I believe the customers affected by this hurricane should get some relief.

I am a victim of Hurricane Michael. We live in Panama City Beach, Florida. We just experienced this Category 4 Hurricane on 10/10/18. Verizon lost some towers and Straight Talk is the service provider that uses Verizon. We have had no service until 17 Oct but spotty in the area even till today. I contacted Straight Talk on the 17th and talked to a supervisor and a supervisor above him and they told me that they could give me 7 days which is what I lost after I told them that Verizon was given their customers three months. I was going to be okay with just getting the seven days for me and my family for our phones but I was just charged yesterday which is my normal charge day the 28th of each month.

I recently purchased a phone and a $55 Unlimited Service card. The next morning I tried to return the phone to Walmart. Was told I could return the phone but would lose the usage of my unlimited service card. This is fraud. Buy something for 30 days of service and told that if you return phone you lose the service. Filed a complaint with Better Business Bureau and they responded ONE time stating they needed to speak to me in person. These people can barely speak English and each person tells a different story. Bottom line is that their customer service department is a scam. I would avoid this company at all times. They are literally taking advantage of the American people and they operate this fraudulent scam from an offshore ship. FACT.

I had a very bad experience with buying a new cellphone from Straight Talk for an existing account with them. They sent me an invitation for a product review which I take to mean the whole experience. Note I was advised by Straight Talk not to mention any customer service issues. However a review is only as good as its whole experience. The review I posted was declined by Straight Talk for publication due to issues - Their reply: "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" Below is the actual review, which is a calm (now) & factual account of my recent experience.

This company is awful! I am a victim of Hurricane Michael. We here in Panama City, Florida experienced this Category 4 Hurricane on 10/10/18. Verizon lost a major fiber so as this is the service provider that uses Verizon, we have had no service. Straight Talk STILL charged for the full service month as an auto renewal and when contacted, is not offering ANYTHING to help those affected and had NO SERVICE AND CONTINUE TO HAVE INTERMITTENT SERVICE! Needless to say, they won't get another dime of my money!