Straight Talk Wireless Reviews

So after waiting for over a week for an email with shipping information I finally called Straight Talk back. Even though I knew for sure it would be a ** show... So here goes. I bought a phone about a year ago and had zero problems, until one day it just quit for NO reason. My initial issue was resolved and they sent a refurbished phone within a week. Well, the refurbished phone didn't work properly and I couldn't hear people through the speaker on my phone. So I called back and tried to get the issue resolved and here's where the fun starts.

You go to the store and see this great deal in prepaid phone service. You talk to the sales rep and they sell you the phone. They set it all up for you. You have issues and blame the phone so a year or so later you buy a new phone again. It’s set up at the store. You get home and still have tons of issues that are never resolved so you get on a regular phone plan. Then you find out that Straight Talk refuses to unlock your phone that you bought because you haven’t carried service on it for a year!!! It’s yours it’s paid for but they refuse to unlock it. You explain it’s your only phone and you can’t so much as call 911 on it and they refuse to unlock it. If my infant son gets sick I can’t call the dr. If he gets hurt I can’t call an ambulance.

It's throttled down. After a very short time then go from A video speed of not 420 or 380. Nope! Cannot even get it to play at 240! How about 144!!! Yep. At this video speed/bad audio you get all of it YOU WANT.

Between the 4 times I called over a replacement phone they already had my one I had to begin with. I was told IF I WAS TO SHUT UP THEY COULD TRY TO HELP. I had several CSR that didn't know anything and would just transfer me or lie to me. Corporate offices were the worst. I was hung up on 3 times for no reason. DO NOT DEAL WITH THIS COMPANY. They DO NOT want to issue a refund either.

Straight Talk will say they are a no contract company but when you buy their phones they have them locked so you have no choice but to do cell service with them for 12 months. SCAM!!! I purchased two phones at Christmas for gifts and my son can't get his phone activated with his carrier. Straight Talk will not return money.

Worst 'customer service' ever. I was lied to on 2 major issues when purchasing the phone and they absolutely will not help. First the salesman showed me that the 'hotspot' on his Straight Talk phone worked well. The $459 Galaxy S7 phone I bought will not allow it. I called, wrote, texted Straight Talk and they said if I used hotspot they would terminate my number and service!!! What?? I would not have bought an ST phone if they told me it could not have a hotspot. Instead they want me to purchase another device and pay ANOTHER monthly fee!! Second, the salespeople (plural) said the first month was part of the purchase price and when I went to activate it, Straight Talk said they would not unless I paid a second time for the first month!! Liars, liars liars.

These people have the nerve to sell me a Alcatel Nova LTE phone that has 1.2 Gigabytes of storage space and the phone comes with 1 gigabyte of preinstalled factory apps, which leaves .2 gigabyte remaining! Yes not even a quarter of a gigabyte left. I paid only $10 for the phone, and it was for my 12 year old daughter for Christmas. She could download only 2 apps and the phone would not even update after this due to low storage space! I called Straight Talk because any phone you buy from them is suppose to have a 30 day warranty with them and I was told if I used the original box the phone came in delivered by Federal Express, I could take the phone to any FedEx location and this sticker on the box is suppose to be recognized by FedEx, and they would ship the phone back to Straight Talk at no charge to me.

I purchased a Straight Talk iPhone for my son for his birthday. The first month which is now, Straight Talk help activate the phone as well as helping adding the service plan on the phone. The plan is about to expired. I went to Walmart and purchase a new monthly refill card. scratched the service pin number and use the web to load it to my son's phone. It did not work. I tried loading using 611611, got error. I call 611 number and got to customer service. She asked for the service PIN number. I provided it to her. She then told me the is PIN# has not been activate. She will submit the order to her management and to call back in 24 hours.

I have been a long time customer of Straight Talk wireless and the customer service has always been average but, after this experience with them I see now the company could care less about the service they provide to their customers. I did a number change a week ago but my old number was still showing when sending text messages to other people. Of course, I called. The first representative I spoke with was not very much help but, she did explain to me that she would set up a call back for me so someone else would be better to assist me. When I received the callback it was from a “supervisor” by the name of Nicki. After I explained the issue to her and she asked me a few questions for verification purposes she asked me for the IMEI number. I gave it to her she asked for additional information that I gave to her and she told me that what she had in the system did not match what I was giving her.

My kids got the iPhone 6 on Straight Talk for Christmas. They have the $45 plan and from the day they started they can't pull anything up on Snapchat, Facebook, or Instagram. It takes a good 10 minutes for anything to load. Hopefully when I renew their service they won't have this problem again.

I've been with Straight Talk since the beginning. I have no complaints on the actual services they provide and offer. They offer the best pricing, plans, and carrier service than any other in my area. Bottom line they continue to grow and expand on what is offered and what you can do. The complaints about a certain phone that is using the Straight Talk wireless network should be directed at the phone manufacturers. I've owned Nokias (best one was the E71), Sony, Huawei, Motorola, and my current phone a LG Stylo 2. (Worst phone for storage and ability to move downloaded apps to a SD card. Keeps logging me off and freezing up because of the limited space it has internal. The phone itself is only a 2 out of 5 stars, this rating doesn't reflect on Straight Talk as they did not make the phone, LG did).

2 times I have had issues with service in the last 2 months. Both times I was told that there was nothing they would do. Today I was having issues with making and receiving calls and no internet usage. The call issue resolved about noon the internet issue finally at about 3 pm CST. I called them just after my calls started working. The robo voice that walks you through your options said "most issues can be resolved by turning your phone off and then back on. Please try this while we connect your call".

I have a modern phone, NEVER a problem with Verizon or phone prior. 5 days with Straight Talk, 4 days with major issues, mainly texts not going in/out. Customer service-yes, over 2 1/2 hrs on phone with them to hear them blame my phone, apps, etc… No more going the cheap route again.

I am trying to get a refund for a phone I bought, and needed to return in box, never used. The first time I called to inquire, the customer service woman was awful and I asked to speak with her supervisor. She then hung up on me. It's been nearly a month and since I sent them my phone back to them, and I haven't seen a dime from these people. Unprofessional and just awful.

Straight Talk aka Tracfone Wireless done with all the games you all play with your customers. I have been talking to headquarters in Miami Florida about a situation I have been having with non working phones, and thought it was funny that when I emailed Steven Ritter (Executive Vice President) he called with a blocked number, and then called again without being blocked, so when I attempted to call back he hung up, so I called again, and he answers, and I say, "Did someone call?" His reply I think I had the wrong number. Ummm... Caller if says Tracfone Wireless, and it was your direct line, and then after I call him out on that he decides to let me know it was him. Yes like he really was actually going to help me. He kept saying everything will be done today. Yea ok. All they say is lies to everyone. They need to just close down completely.

I was on the phone with them for 4 days and they could not tell me why I can buy a 2 GB plan and have high speed data for 2 weeks. But I buy a 10gb plan and it uses 10 gigabytes in 6 hours. Not possible. Straight Talk will not do a thing about it. How long are we going to let them rip us off.

This is by far the worst company I must deal with. The agents are very unprofessional, and I think the media needs to get involved with the mockery of what you guys deem as a company! I have been transferred to several departments and the third to last one which was the refunds department, the agent said hello, put the phone down, I could hear everything on the other end... The person then decided to push the buttons on the phone numerous times to annoy me to have the call disconnected then realizing that I was determined to remain, the agent disconnected the call. I have been dealing with this issue from December to which I have been very nice and if I haven't made mention of having the law involved just a moment ago on a call I had, the matter would not have been halfway in the process of getting resolved. You guys will be hearing from me very soon. Preposterous!

I got a hotspot for Christmas. I got the service activated at 5:30 pm. The same night at 8:00 pm I no longer could watch a movie. I purchased a $50 plan that gave me 5 gb of data! When I called to find out what happened it took seven calls because the customer service reps kept acting as if they could not hear me which I turn found out that they didn't know how to explain what data pending meant. I also spoke with a supervisor that also would not respond to me saying hello about we talked for several minutes on this issue. I called back yet again. Spoke with a lady and told her to just shut my service off and she did so without asking me any questions or having any concerns of losing a paying customer. I found them all to be very rude and none of them knew how to do their job! I paid $50 for 3 hrs of their service. What a rip off. At least my Boost Mobile phone hotspot lasts about 3 weeks and it is only 3 gb. Terrible service and a rip off!

I purchased a Straight Talk mobile data device in November of 2017 and a 1gb 30 day plan to try it out. It worked very well and I bought a 2 gb plan in late December. That same day I hooked it up and was online for less than an hour reading my email and checking some offroad websites. Today I used it for the second time and after less than 5 minutes it kicked me offline.

Bought a hotspot device and used it for a while with no issues. When it came time to replenish the data I purchased $40 worth on the website under my account. Soon after the device stopped working and I was unable to login to my account. I called customer service and they tried to solve my problem by resending me a link to a new password. Whether I initiated the forgot password process or they, the end result was the same. I still get a failure message because of my password.

I have been a Straight Talk customer for over a year. I recently found a better value with a different company and had my telephone number transferred to them. Straight Talk gave my current carrier the runaround about transferring my number. When they finally did transfer it, which happened to be the same day my auto refill was to be taken out of my bank for Straight Talk they said my payment was not refundable. The only thing they could do was turn my Straight Talk account back on with a new number for the month I paid for. Why in the world would I want 2 cell phones for 1 month. Was I suppose to give my new Straight Talk phone # out then tell people sorry after a month no longer good. Really!!! I have never been treated with such horrible customer service in my life. They were not willing to work with me at all. I was told by one representative too bad don't know what to tell you and they hung up on me.

Recently, I ported 3 numbers over from my AT&T account to Straight Talk. Although the price is right, their customer service is horrible. I was transferred over 3-4 times. Representatives are rude and lack the knowledge needed to do their jobs competently.

Brought an refurbished iPhone 6 for my daughter from Straight Talk about two weeks ago. Phone stop working on Christmas eve at 71% battery life. Tried resetting it. Called Straight. They told me to call Apple, called Apple they said it will cost $300 to fix. Called Straight Talk again. They gave me a number to call to fix the phone. The problem with that number is you only have two option to pick from. Pick the Straight Talk option sent me back to Straight Talk.

I have been trying to get this resolved for a month. I sent back the new phone as it does not work in my area, no signal. Straight Talk CSR did not hear the part that I said no service and replaced the phone I had sent back. The phone I sent was a new phone. They sent me a refurbished phone as a replacement. Now they want to make me pay to send the phone back to them. Their mistake but I have to pay. I have called multiple times and never can get this fixed. Meanwhile SmartPay is taking auto pay from me on a phone I cannot use. How did Straight Talk get a A+rating from BBB is what I like to know.

I had only had my phone for a few months when the keypad stopped working and was told I'd need a new phone. I went and purchased the new phone as well as two phone use cards. I used my service 2 days when I was told I'd used my data. On the front of the card it states clearly UNLIMITED talk, text and data usage! I was on the phone 2 hours and 30 minutes and transferred to several different people! 6 to be exact. I finally got a manager who assured me the problem had been straightened out, And then told I'd get service for the month at no cost. Well, I gave them overnight. Woke up next morning and still can't use WiFi! They are so wrong! I've paid for TWO cards, one to call overseas.

The worst company EVERRR to be made. I never receive half of my "supposed" missed calls. People keep telling me they were calling me which I never receive. Sometimes it takes up to 40 seconds before a call is actually made, my pic texts never go through, and more than half of my calls are dropped consistently or I'm distorted for half the call or the other person is mute!!! Their internet sucksss you can't use anything without WiFi. Horrible horrible horrible. Saving $20 is not worth the hassle and stress this causes. Not to mention this is my work phone which I'm losing business thanks to Straight Talk's ** service.

I purchased a Straight Talk phone 3 weeks ago. The SIM card just died. They will not overnight ship it, expect it in a week they claim. "Sorry for your inconvenience," they say. "If you do not like just go away." Now that is poor customer service every day.

I was with Straight Talk for 5 years without any problems. I paid for the next month when due like normal on 11/26/2017, on Friday 12/8/2017 my internet service was turned off by Straight Talk. I called them and was of course transferred to several people who said I had already used my 10GB and I told each of them that I didn't. I finally was put in touch with someone that the checked my actual usage outside of the system and my actual usage was 841.9 MB so they "fixed" it? Sunday the same thing happened and it was "fixed" again and that I used 30MB. I asked why this was happening and please fix it. The lady told me it was a glitch on my account and it couldn't be fixed, but if I had any additional issues to call back and they would be happy to help me. Then the internet stopped working late Monday night, they were closed when I called so I called the next morning at 11:30am.

If you want good service and phones STAY far away from Straight Talk. We have been with them a year and it has been a COMPLETE Nightmare. Poor Service Poor Customer Service - even with manager and supervisor. Had to call CORPORATE to get any decent customer service. Our contract ends 12/25... I am counting the MINUTES, SECONDS to LEAVE THEM BEHIND as a BAD MEMORY.

I do not know what this company did to the relationship with Verizon... But the Verizon towers have been down - anyone with Straight Talk plan using Verizon towers has no service since 12/9/2017. The company is a joke! I asked for my money back and no one in the non English speaking country who answers their calls could help.

Horrible waste of money. Just purchased a Straight Talk hotspot and plan so I could try and get work done while on the road. However, with a ping test returning 1321 ms, download speed of .05 Mbps (YES, THAT'S POINT ZERO FIVE Megabits) and .02 (POINT ZERO TWO) Mb up speed. Straight Talk hotspot is MUCH slower than dialup and there's no way on earth a person can work with that poor quality. Now I'm out all that cash for the hotspot and plan and have no way to use it to help generate revenue. THESE PEOPLE SHOULD BE SHUT DOWN.

Waste of data, can't even make a phone call. I don't want to talk to talk to a supervisor. Fix my internet speed. I paid $50.00 for a service that barely works. Lost of day should be compensated.

I spent over a month trying to get Straight Talk to work for me. I started with trying to get my new phone unlocked, she didn't tell me until I had the sim card in that I had to use the device for Straight Talk for a year. Well I finally got it to work but now I can't get my number transferred. I am very aggravated by them, ** customer service. The person I talked to to try and get this all figured out with couldn't get my address right even after telling him one letter at a time. Now I get a phone call saying that the account number I gave them is wrong for my number!!! Their number one problem is they need to get fluent English people to work the phones so that we can understand them and they can understand us, that is the number one problem. As soon as my one year is up I’m going straight back to AT&T, if I even get my phone activated.

It is the worst service you can have for a phone company. Most of the people working for this company has no damn clue of what they are doing. Most speak very bad English or can't understand English. It's cheap labor I get it, but get someone that knows what to do. Straight Talk needs to be banned until they can get it together. I am going back to paying the high cell bills. My cell worked 24/7 365 days a year. With Straight Talk you are lucky to get a working phone or network for your phone to connect up to so you can talk to people. The worst you can get when it comes to cell service. When my month is up not going to use them anymore. They are a waste of my time and money.

I called Straight Talk because I had documented cases of text messages not arriving. To make a long ordeal short, they stated that I had to call them immediately when a text did not arrive. I pointed out that I would not know immediately if a text didn't arrive because I didn't receive it. They had no solution to the problem even though I was able to name network carriers, times, and individual numbers from which the text had originated. Not cool.

My problem is I added another month to my account and my high speed data was used up by the next day. Called customer service and they said there was other customers having the same problem and she would reset my data and add 2 extra for the inconvenience. She never did it. Called back the next day and I have spent the entire day on the phone trying to fix it and all they would say is the rep should not have said that and they could not do anything. I finally gave up and posted what had happened on Facebook. Straight Talk messaged me and replied to me saying they wanted to fix it. I called the number and The runaround started again. Nothing happened and they are still contacting me saying they want to take care of it.

When they asked me to evaluate my customer service experience here is what happened: It cannot be published to the website. Tremendous frustration. I was forced to buy another sim card for my phone due to the ineptitude of Straight Talk customer service. I had previously purchased one to activate my new phone but they didn't associate the proper IMEI number with the new account. Now months later I have to buy another one and repeat the process because they didn't get it right the first time. No amount of pleading with customer service could persuade them to correct their mistake at their expense. The cost is minor but the aggravation factor is major! Color me gone.

I have just recently moved over to Straight Talk and I am already regretting it. I have had the service for two weeks and only been able to use it for a week. I went to Wal-Mart and got a BYOP sim because I had an unlocked phone and things and everything switched over just fine. I went to Wal-Mart a week later and bought a Straight Talk S7 and went to put my already active sim into it, would not work. So contacted the company and was told that I had to use the sim that came with phone and transfer my number yet again.

The area where I live was struck by a natural disaster (hurricane), we were without power, internet access, etc for over a week. During this time my phones were supposed to auto fill. The auto fill payment did not process (no fault of my own as there were funds available to cover the charge). My phones shut off, during a natural disaster. I called them, they reactivated the phones but would not reinstate the auto fill discount stating "it is not our fault". This is true, but it wasn't mine either. My father whom is with Straight Talk also had the same issue, he has his own account that auto fills and also his service was suspended despite having funds available. SUSPENDED DURING A NATURAL DISASTER FOR ABSOLUTELY NO REASON. Never again, I will never give another penny to these people. What kind of degenerate must you be to behave in that manner.

I had insurance on an iPhone 5. I had to pay a $50 deductible before they would even send a prepaid shipping label which was NEVER emailed even though they assured me it was. They finally sent a FedEx envelope with another FedEx envelope enclosed. 2 day shipping there and I was told 2 day shipping back the day they received my phone. I’m on week three and they are telling me 3-5 more days.

Purchased an iPhone 6s on 11/20/17 via Straight Talk website with expected overnight shipping via FedEx. 11/28/17, still have not received the phone, bank has been charged my account on 11/20/17 and spent 6 hours on the phone last evening trying to locate the phone. I have been told it was shipped, another customer service agent told me the account was cancelled and another told me the phone is still in processing. No one will give me an answer. I still have no tracking information. Refusal to credit my account and I still have no phone!

I have been a loyal Straight Talk customer with auto payment on my multiple lines for years. Recently, Straight Talk allowed my ex husband, who has never been on my account, to have a SIM card sent to his address to activate another phone, which deactivated one of my numbers and removed the auto payment from that line. I spent more than four hours on multiple occasions, with five different Straight Talk representatives in order to get the issue resolved and get my old number back. During that process, my daughter was without her number for a week while they sent us a new SIM card.

I like straight talk. The only issue I have is customer service. You can't understand anything they say much less them understanding me.

I purchased a card to refill my daughter's phone. It was the wrong card for her phone. They won't switch the card nor refund me for a card that does not work. They told me, "Too bad, purchase a new one." I am switching to T-Mobile tomorrow.

I purchased an unlocked Note 5 off eBay. I went on Straight Talk website and they said the phone was eligible. I scratch the service pin and entered it into their database. Long story short, the phone was a Sprint phone so in my area, I couldn't use it because there wasn't any Sprint towers to support it. Mind you the website said it was eligible. I ended up having to send the phone back for a refund. I get a phone for my daughter and try the service pin and they tell me it has been redeemed already. How when I couldn't even activate the phone and had to send it back. So now I am out of three weeks of no usage because all they could do was transfer the number from the phone that I couldn't activate over to my daughter's phone. This was some crap that took my money and I don't want to see it happen to anyone else. Shameful because the phone didn't even get activated and the person I spoke with told me that the pin number was still valid.

Straight is a wonderful service provider. I have been using their service as a second resource for myself for more than 4 years and I would definitely recommend it to anyone. The customer service is great and I don't experience dropped calls with this service as I do with some of the other providers. Love it and will continue to use it. Their service is super and I like the plans that they offer.

I have been a Straight user for some time now. I’m paying for a service I can’t use half the time. I have missed calls from my doctors due to it not showing. They even called and I’m not even getting the voice messages they’re leaving me, I also am not receiving texts or picture messages. I have to have my phone working. I have health issues and this is the only phone I have. I am so fed up with Straight Talk always saying it’s my phone not their service and everything they tell me to do is Not fixing the problem. I am paying for a service that I can’t even use, and Straight Talk don’t seem to care. They don’t offer free time added to your phone or a refund for their inconvenience, I am about ready to go to my local news media and let them get this problem solved.

I have had AT&T in the past and they do not measure up to Straight Talk. I never had any dropped calls and the price can't be beat. I have been with Straight for approximately 10 years and will not go to any high priced carriers when I can get excellent service at an excellent price.

I like my phone very much and everything that comes with it. The customer services are so helpful. Any questions I had they worked with me until we found the problem and eventually fixed the problem.

I have had mostly good experiences with these companies but there is at least two major points I dislike about them and I feel these could be rectified. They make it nearly impossible to find a hotspot in stores (older model issue)... which forces you to have to order it and wait 7 to 14 days... UNACCEPTABLE! If you only contract via WALMART then make sure they have your hotspots in-stock on the floor. I searched for 5 days within 38 miles of my home and could not find a single store who had a UMX U240C in-stock... and yet this is the only hotspot choice I have for the plan I am on via your companies.

I have had continued problems with the online site irrespective of the fact that I am an auto pay client and have been with them for years. I have had no success no matter what I have tried. I have had problems communicating with the Online service personnel. I have always found them friendly but the language barrier makes it difficult to do business and I have gotten off the phone without adding another line due to these complications. Otherwise, I am very grateful for their product.

I have a Samsung S7 purchased through Walmart.com. I use Straight Talk Wireless which I purchase a $55.00 Unlimited Plan each month, (so say 15 gig of unlimited 4G service AFTER 15 GIG drops to 3G or worse supposedly) while sitting idle the phone shows 4G. I go to use the phone for Internet it drops to 3G or even worse 1X (WHAT IS THIS; DIAL-UP WAS FASTER). Also I get voice mails & the phone never rang? (REALLY?). Sometimes in the middle of a Big City where you know you should have great service but my phone says I have no service? Or the dreaded 1X... This phone is on Verizon towers too... I only use just shy of 5 gig of data each month according to Straight Talk Wireless. Their Service Really SUCKS! If this continues I'll be moving on. I'm truly fed up with Straight Talk Wireless.

I've been a loyal customer for over 4 years with Straight Talk. I had all four of my family members using them too. I bought 3 iPhone 5s from them through Walmart over a year ago. Now I've temporarily moved to another country to take care of my ailing father. They said they won't unlock my daughter's phone because she needs another 30 days activation even though the phone was purchased over a year ago. They say my other daughter needs 159 more days of activation. I also bought her phone same time but hers wasn't always active. They won't unlock MY PHONE and I've had the longest service over 4 years!!

Straight Talk is a great company using the AT&T towers. I never have drop call issues and my signal is strong in most all areas that I need. Compared to my friends my signal is stronger in all the areas we go. I highly recommend Straight Talk using the AT&T tower card.

I like that I'm not locked into a contract of any kind, and I can terminate service at any time. I can also use any phone that I want, as long as it's unlocked. The service is comparable to the contract I had previously, but at less than half the cost. When I left AT&T, a single line cell plan with 2 GB data was running me over $100 per month.

I like the ease of use and it gives me the amount same each month. I have unlimited talk, text and minutes and this is enough for my use. It takes care of all my cell phone needs.

I have been a Straight customer for about 5 or 6 years and I feel the company as a whole has stumbled. A total overhaul is in its future. Its customer service on down to being reliable with its service.

After being burned by another popular brand, we decided to go to month to month. Love it and we honestly can say that we get the same endless everything that we did before. It's like we never left the popular brand, except our new company, always, answer the phone and questions 24/7...

Their customer service is usually BAD. Philippines' representatives are TERRIBLE! Prices and signal pretty good, except for the registration that takes long time and kit expensive.

It’s simple and no need for plans. Pay as you go! You can pick how many GB you need. Also can sign up for direct payment/renewal if you desire. Straight Talk is great for people who just want a basic, simple and NOT 600$ phone!

I have been using this company for a year now and have never had any issues with them. Everyone is great over there at Straight Talk. My daughter and I love them.

I cannot believe all the horror stories on their Straight Talk website. They are cheating all of us out of data that we pay good money for because they are doing it to me also and it's useless getting in touch with them because they do nothing or hang up on you. BBB needs called on them.

Got this through Walmart, have never had a problem with the service. I like the fact that you can sign up for autopay and get information on your account online or via text.

Honestly I do not get how so many people are having such a rough time with Straight Talk???? Maybe not good with technology perhaps and wants everything done for them? Anyway my experience had been great these last few years with regular data allowance updates as well as full LTE speed which is awesome since it used to be capped at only 5 Mbps. In any case I couldn't be happier and it sure beats the other postpaid brands in my experience. Though I do agree that customer service sucks but as long as you're tech savvy to a degree you shouldn't have any problems getting setup and running at full LTE speed.

This company sent me an alert saying I consumed all my data and I was on WiFi. Data hadn't been on since I'd paid the bill 3 days before. Only WiFi. So I called and asked them to explain how it was possible and till now they have no explanation.

It has dead spots like other phones do but have been satisfied with plan but had to get different phone. Not as happy with a ZTE as I was my Samsung. My plan is $45 for unlimited talk, text, internet.

They will wear you down, they wore me down, more than 4 hours of calling, getting hung up on, calling back and starting over again. They first bricked my cell phone, and as of this writing, they're trying to un-brick it, they tried to charge me for 2 service pins, I had to wait 4 days for a new sim card in mail. I'm sure buying a new phone and service pin directly from them will be fine, but do not bring your own phone.

Like the low cost & no hidden fees of Straight Talk. But getting the phone set up is a hassle because you have to do it over the phone with people who do not speak very clear English.

Straight Talk is by far the best wireless company I have had! No pressure to pay a monthly bill at all. I’ve been with them for nearly 10 years and never a problem with getting a situation corrected.

The best service for the least dollars! People say their phones won't work at my house... but I get a good strong service when others provide no service.

I don't have to sign a contract. I can use any phone with this company. But I think they are too expensive for what they are offering. If I was willing to sign a contract I could get unlimited talk, text, and data.

As a 72-year-old woman, this cell phone service meets my needs. The cost 32 dollars a month is adequate for me as I only make about 10 to 15 calls a week. I am satisfied with this provider.

3 days late on my 1-day free shipping order. Gotta read the fine print: "Your estimated delivery is 1 business day after order is shipped." I got with customer service on chat and they literally told me "Your phone should arrive yesterday" and told me to call customer service. Hours are half a day. Good prices, at a big cost.

I had been using ST for nearly 10 years and I always kept paid up. While I was in the West Texas and East NM Oilfields as a truck driver; I found it necessary to buy a ST Hotspot so that I could have expensive Internet since no low cost service was provided by anyone. I very quickly discovered that ST was shorting me 500 MB of data which was shown on their very own site. My choices were to wait a few days or a week for my auto-pay to make another payment to them, or to pay promptly for more service. Naturally: I complained. Customer Service had the gall to tell me that I was out of data even though their own site said otherwise! I was forced to pay for more data even though I had 500 MB remaining because they lacked any competition in that area of this country unless you chose to get further financially raped by AT&T or Verizon. I have since then moved out of that area and I got a new job.

Easy to refill. Customer service is the best between Virgin, AT&T, Verizon, and Boost. The worst customer service I have ever had was T-Mobile, they sucked royal. I never before used Wal-Mart phone service and I am very impressed with their help on issues I was having. I would recommend Straight Talk to anyone as the best provider that I have ever had. I'm going out of state, Florida, and I will hopefully have the same experience as I have presently. Go Straight Talk.

Only giving one star because there is no option for zero! I have been a customer of Straight Talk for years and trusted them, HUGE mistake! I purchased an iPhone 6s on August 9th and purchased 3 month data plan as well. The phone stopped working on September 20th, after many calls I was told to send the phone back for a replacement and this should take approximately 2 weeks to receive the replacement, fast forward a month and a half numerous calls to customer service I receive a refurbished iPhone 4 as the replacement!

The price on Straight Talk phones are great. My Straight Talk phone pick up better in locations that other brands of cell phones I have owned was lousy. They always try and answer whatever questions that you have about your phone. When I do buy another cell phone, it will definitely be Straight Talk.

I've been a loyal customer for almost 9 years. Just this past month, I've been complaining constantly about my data, dropped calls and resending messages. I received another SIM card and that still didn't fix the problem. I've even taken my phone to someone else because I thought it was the phone and had to pay for services. I'm really looking into another service because I'm paying for something I can barely use! They basically told me that they don't know and get attitudes.

I get everything I need for only $33.05 per month. Unlimited texting and 1500 minutes of talk time. Unlimited talk and text is only $45.00 per month. They also have a points system, and 3000 points can be used towards a free month of service.

You used to be able to choose the service provider with Straight Talk. I thought I had a AT&T sim card but now I've got Verizon. They give you 4 gigs of high speed data, then after that it slows way down. The problem is it's so slow with the 4 gigs nothing will load! It's like I'm not getting high speed data at all. I'm definitely going to change wireless providers just as soon as the end of this cycle is up.

I rarely get a customer service representative who speaks English clearly and having one who speaks English would be very beneficial. I get frustrated easily with anything electronic but the representatives I have had to speak whom do not speak clear English have been very patient with me when I've asked them to repeat themselves a number of times but it's just time consuming for everyone.

Straight Talk no longer gives you a warning before your service expires. I had no other phone access to use but on their automated renewal phone line, they would only give me 3 options to choose from. All of them were national plans. I needed an international plan. You can't call their customer service number if your plan expires, only their renewal number. There's no way to talk to an agent on their renewal number. I had no choice but to purchase an national plan for $45 just so I could talk to an agent.

Had Straight Talk for a month now and idk why more people don't have it. It's cheaper than any other I've seen and have yet to have any problems. I've read a lot of the reviews on here. Maybe mine is working great because I bought a new Straight Talk iPhone SE at Walmart. It may work best when you buy one of their phones. I did the $35 a month plan.

I have been a Straight Talk consumer for years and opted for a pre-pay-3 month service plan. Recently, I purchase a new iPhone and decided to go with a new service carrier; this plan would save me money. Straight talk would not refund my remaining amount on my pre-paid service and would not transfer it to my daughter’s phone. Basically they stole my money and my trust in pre-pay. Wal-Mart should be ashamed. If I stole money I would be arrested but I guess that does not count if you’re a big company.

We have had Straight Talk for 5 years and have used it all over the country with as good a results as we ever had with Sprint, Verizon or AT&T. I dropped a phone in the pool and had a replacement in the mail in a couple days. We were near the Canadian border and their cell tower blew up my husband's sim card. Since we were traveling, he bought a new identical phone and got everything ported over with no problem. When we got home I called them about the bad sim card and they sent a new one that arrived the next day. We never used it, but when my 3G phone went bad about a year later, I decided to use his old phone since it was 4G, put in the sim card, activated it for free, ported all my info from my old phone and switched SD cards. No fuss. I have found them to be accommodating and timely. Don't remember ever sitting on hold for long. Sometime the foreign accents are hard to understand, but I get that with any tech situation these days.

I have been a very loyal customer, my latest experience with the Straight Talk Wireless service is very displeasing. I have owned a iPhone 6 for over a year and a half now and have had service on it for its entire life straight out of the box. I recently have upgraded to an iPhone 7plus with my wife through Sprint, all I was looking for was to have the iPhone 6 unlocked so that I could sell it a little easier, I used to have a iPhone 5c that has been out of life since I bought the iPhone 6, I simply took the SIM card out of the i5c and inserted it into the i6.

EXTREMELY difficult to work with to even get the phone set up in the first place... Should have saw that red flag and ran... Enrolled in auto pay. Updated my phone to the iPhone 7 and they said I needed to purchase a new sim which is bull. After that my phone service was **. They said they upgraded everyone plan to 10 gigs which is a load of ** because I have had service plans from other companies and I had ran Pandora continuously on those and NEVER used more than 3 gigs. Well ACCORDING to Straight Talk I used over that 10 gigs and then the phone ran at the slower speed internet. Nothing ever loaded. No service anywhere I went. DO NOT BUY!!!

Straight Talk advertises unlimited nationwide calling. Their advertising is false. Try to make a call in certain areas while traveling and the phone says you are roaming and will not allow incoming or outgoing calls. Their website even has a FAQ about roaming. The answer to the question was "No. Your Straight Talk phone won't roam, you will be able to enjoy nationwide coverage on one of America's best networks, at the same price of a local call." Customer service says "we cannot guarantee coverage if you are away from your home area." How does that make sense. Cricket is so much better. Will switch back ASAP.

My phone broke on Saturday Sept. 30. They told me they would send an email with shipping instructions, didn't receive them until Oct, 2nd. I was told when they received my phone they would mail mine out. Well they got mine on Oct. 4 and and I got mine back on Oct 16th. I would call. They kept telling me it was in processing. Well I do home health and need a phone so I got another phone with another carrier, and now they don't want to refund my money or my minutes which I didn't use any of my minutes. DO NOT RECOMMEND Straight Talk to anyone.

Their data plans are definitely enticing. Don't let those fool you. My phone had a difficult time receiving text messages. Only about half would show up to my phone. Only way I knew was when people would follow up with calls asking why I was ignoring them. Over the course of at least four weeks, I would call into Straight Talk looking for a solution. They have an outsourced call center located in the Philippines and all they do is read from a script. No one was able to recognize my previous call-ins. I called about 25 times and there were no notes. While you are waiting for a customer service rep, the hold music literally says, "Try restarting your phone while you wait for a service rep." This experience is truly bad. Save yourself the headache. There are much more options out there.

After using Straight Talk many years I am now inexplicably cut off. The troubleshoooting team blames the smartphone previous network that has worked flawlessly until today. Now calls and text are impossible via Straight Talk. NEVER purchase a T-Mobile android if you want to use Straight Talk, NEVER pay $45 a month when you need reliable phone service.

Every month I have problems with my mins going on my phone. After I have bought my phone card and entered them in the mins never show up. I have to call customer service where I am put on hold. Sometime I am on the phone up the 3 hours and still have no time on my phone. I am now out $40 for the month. I am an elderly person who lives on a limited income and I need my cell phone when I go out in case of health problems. I can never count on it to work or have my mins on there!!!!

I never had a problem with my data speed in the past. Ever since they upped to 10 gb I started noticing considerable lag in even looking up the weather. Then they went to 12 gb and I might as well been running on 2g speed. Now 15 gb, what should be great news with that much data offered is moot if you're going to throttle people's phone. I'd rather they have stayed at 8gb, at least I could look up a game score before the actual game was over. I've verified with friends and family I'm not the only one having this problem. Sad really, I feel it's a bit of a gimmick and they will probably see another class action lawsuit again that I have benefited in the past from.

I am sick to death of Straight Talk. I spent $300 getting a phone and service with Straight Talk and it was the biggest mistake I’ve made in a while. The service is terrible. I drop calls all of the time in the middle of town, my service barely works at my house, and every month when it’s time to renew my service they always slow my internet down. Like right now, I have two GB’s left and they’ve slowed down my internet. Not to mention I keep dropping calls. This service isn’t worth the $45 a month, but I guess you get what you pay for! STRAIGHT TALK IS **!

Set one line for 50 mins just so they could say sorry I can’t help you. And that was 50 mins waiting for a senior management. This company (Straight Talk) has no idea how to run a company. They charge you 2x to keep them.

I was trying to set up a landline for my elderly mother. An employee John, was the most unprofessional, rude, bully tactics, mean demeanor, person I have ever dealt with in 50 YEARS! Supervisor Sherlyn ** already was aware of him. Why would they continue to employee after many complaints? His phone is not being monitored for quality purposes obviously. He has worked without any repercussions obviously. Shame on you Straight Talk for allowing employees to be so over the pale disrespectful to your paying customers! How do you stay in business? Monitor the phone calls to keep your name clean from all the Johns who work for YOU AND REPRESENT YOUR BRAND.

I wish you had a -5 rating. This company only knows how to give you the runaround. Three weeks, numerous daily calls, hours on the phone, new phone that won't work (Samsung Galaxy S8) - worst service possible and no resolution. Smart Pay was no help. Assurion was no help. It was more running around and passing the buck than you can ever imagine. Absolutely will give them a 5 on WORST CUSTOMER SERVICE EVER!!!

4 days after purchase of phone and was unable to get my old phone number. Was told it would take 2 days and then 2 more. Got refund for phone at Walmart but Straight Talk refused to reimburse money spent for card even after I was unable to use it.

My cell phone has not worked since August 12, 2017. Straight Talk's customer service team tried on numerous occasions to help me troubleshoot the problem, without results. They sent a new sim card, which also did not work. 2 + weeks ago, they said they would send a new phone and gave me a confirmation number. It was to be delivered in 5 to 10 business days. I called yesterday and was told the confirmation number could not be found. They said I only made 2 phone calls to them since 8/12, which is a lie. I had a telephone conversation with them yesterday and an online chat. I enjoyed the service until this experience. So, as long as you have no problems, they have no problem taking your monthly fee. I have now been without phone service for almost 2 months and they cannot resolve my problem. Their customer service department is horrible and very difficult to deal with.

I was on WiFi and still charged 6 GB of data by Straight Talk because my iPhone cellular data was still on. My high-speed 4G data kept running out so I got the smart app and started keeping track of my data.

I get much better value for the money than my old provider AT&T. No hidden fees! The customer service is lacking and the data seems slow but worth it because the signal's always reliable and I know exactly what my cost is every month.

It is reliable and very affordable. I never have dropped calls and the billing is never a hassle. I will never look at another carrier provided the service remains the same.

I ordered two Galaxy Note 8 phones from the Straight Talk website. Order placed on September 4th. The phones were pre-order orders. The Straight Talk website said my account would not be billed until the order shipped. I was billed a September 7th. No phones, September 24th. Representative said I should seek refund, they don't have the phones and don't know when or if they will. Over 15 hours of lost time on the phone. Zero English first language representatives. No phones. $2000 plus stolen. Plenty of litigation ahead. Worst thing of all, I liked Straight Talk's plans. They lost way more than they stole, between my family's phone plans over the years. Beware. I smell more theft before a bankruptcy.

I started with Cell 1 then US Cell and went to Verizon and I never had a problem with any of them and Straight Talk came along. Went to them and saved a lot of money with the same service that I had with Verizon. Out of all I have tried Straight Talk is the best.

I contacted their extremely BAD customer support to ask for a new sim card. I'd been with them a long time and LTE wasn't invented when I started with them. They told me, "TOO BAD, YOU'LL TO BUY A CARD TO UPDATE!!!" They were rude, didn't care that THEY should keep their customers updated, and could at least be polite!!! I swear, if I could find any better company, I'd go with them in a second! There's got to be something better out there! So, now I have to buy a new sim card just to receive a slight upgrade which IS included in their $45 monthly fee because my antiquated sim card does NOT work and they won't even update it!!! HELP! I want a new company!!!

I have had great service but do not like to have to deal with customer service. I can't understand most of them because of thick accents. Also why is their new service call (something) wireless only $35 a month unlimited & Straight Talk $45? You cannot use your Straight Talk phone and switch to the other co. You have to buy a whole new phone.

I don't have a problem with the service per se. Perhaps it's because we live around so many cell towers? But, I called 2 days ago about a possible data breach. Was told I'd get a call back from Corporate within 24 hours. Didn't happen. Called today and was told "corporate is busy". When I told him that was unacceptable, I'm talking about a possible data breach, Angelo hung up on me. Called again, Castillo couldn't help me either. So I tried email. That was kicked back as "does not exist". I can't say Straight Talk has the "worst" customer service, as I've had to deal with Verizon and Comcast. But don't plan on getting help from them.

On a weekday, in the middle of a call, my phone stopped working and started reading "Invalid SIM". Because my phone stopped working, I wasn't able to call tech support until Friday when a friend could bring their phone over for me to use. All day Thursday, I tried every internet fix I could find, but to no avail. I could not make emergency/911 calls; I could do nothing with the phone.

I've been with Straight Talk for quite some time now. I tried to order a phone through them 2 times recently. Not to mention the one time last year but that is a different story. I place the order and it goes through, it even shows a deduction in my bank account. I come to find out that the order does not go through, the charges are revered and I am stuck feeling like an idiot because I have no idea what is going on. There is no communication on their end at all! This has happened twice! When I call customer service they have no clue what I am talking about. They can't help me. Straight Talk policies, online sales and customer service is a joke! Nothing but bad service all around. I will be taking my business to Metro PCS. I don't know if they are any better but I am willing to find out. I will never use Straight Talk again!

They are a no nonsense cell phone service. No dropped calls and I love Straight Talk. You will too. Got mine at Walmart. Also, my friend just got her service and is very happy.

Excellent customer service - was extremely helpful in setting up my iPhone. Had problem setting up even though new phone - Apple could not get it to work but Straight Talk sure did. And their monthly price is great!!!

My family and I were unfortunately in the area where Hurricane Irma hit. I called the company to see if I can get an extension due to the financial strain of the hurricane. The answer was yes, but for only 3 days smh. I have only been a customer for 8 months and have had THE worst experience ever with this company. I bought my iPhone 6 Plus through them. I can't get my phone unlocked because I have been with the company less than a year and that I HAVE to have this service for the entire you. So basically a contract on a so called no contract service. The service sucks! I'm always on WIFI. At home I'm on Wifi, work, in public etc. and 13 gigs get eaten up in a few days. I called on with my complaint and still no progress. The customer service reps are NO help also. They stumble through the written lines on their screens. Repeating nonsense that has absolutely nothing to do with your complaint.

I purchased a Straight Talk Wireless phone last year in 2016. It was an iPhone that was already with the plan from Walmart. The service is mediocre like most cellular companies that are of low budget but the customer service and data options with Straight Talk has been the worst I've had from any established business. The data gets throttled early, in only at 1GB out of my 2 GB high-speed plan and it's already being throttled. My phone was working properly until I tried to reactivate it. The battery now spontaneously shoots down to 1% then cuts off.

We have AT&T and are paying for phones that we can only use about 40% of the time. We had to buy a Straight Talk phone so we knew that we had a phone we could always use. Straight Talk has never give us any problem at all.

After the iPhone 5s was replaced at the Apple Store, Straight Talk said they were not notified so they turned off the phone for 19 days while they figured out how to re-register the phone and did NOT compensate for that lack and all problems associated with it, like 40+ hours trying to figure out the problem. Greedy tightwads!

Straight Talk customer for ~6 years. Rarely have missed or dropped calls and no problems with service or transferring info from one phone to another after upgrading to a better phone.

Have been with them for years. I always turn my mobile data off and connect to my WiFi. After a week they saying I went over 8gb of data which I know is not right. We should do a class action law suit! It's a gimmick to get you to buy another card.

I have been a customer for at least 9 years and have only had a problem with them once in the beginning. Once that issue was taken care of, things have been great since.

Now our country has been hit by 2 catastrophic hurricane events. Straight Talk. Won't come to the aid of their clients. I have been an autopay client for 2 years. I'm done with them. It's obvious them and Walmart don't care about their relationship with me or anyone. Walmart is guilty by association. All the other mobile companies are looking out for their clients. There needs to be a Severe Beat Down. I'm going to figure out how to do it!!!

I like Straight Talk but I think they could have better phones on a lower cost as personally I am on my third phone due to charging issues or other problems.

I've been a Straight Talk customer since 2012, and I realize you get what you pay for, but after paying for the same thing for so long, you start to expect that certain thing to remain constant. I have the unlimited plan, for "$45" a month. We won't get into how it's not unlimited, that'll take too long. At the end of August of this year, my data was slowed down due to going just over my data usage, again, not really unlimited. But that happens, I expect it, no biggie. I paid my bill at the end of August, and as usual I expected my data to speed back up like normal.

Never have had a problem with this company. They have a great auto renewal plan and we receive all updates. This company is very reliable and cheaper than other plans.

Having any trouble with my phone gives me the WORST anxiety and is the biggest HEADACHE. 1. You can't understand customer service, most speak English as a second or third language. 2. I have been double charged on multiple occasions. 3. "High speed data" sometimes will not even load your page. 4. I called them to ask if they could waive my high speed data for one week while a category 5 hurricane wrecks my hometown and they told me I would have to buy more. Verizon & ATT waive data usage while natural disasters strike. 5. CUSTOMER SERVICE IS NOT HELPFUL.

Been with Straight Talk (a Tracfone company) for a couple of years. You never know when you will have reception. It goes from 5 bars to none and back constantly. Apps drop all the time. Even access to their app is frequently down. It is cheap but you get what you pay for. Forget trying customer service. It is outsourced and they are unintelligible. You get frustrated, they get frustrated and then disconnected. Don't think I will stay with them much longer.

The problem with prepay phone service is in the day of end of service, you get disconnected and they say you are inactive. I tried to port my number to another carrier a day after my service was "cut off", only to be told I couldn't because my account was inactive! ONE DAY! In order to change I had to pay for service again with Straight Talk then have my number ported (I didn't want to change numbers). Customer service was not very courteous either. I will never go back to them, or any more prepay. This is just the beginning. I've called about various issues and got a different answer depending on which Rep answered the phone. Stay as far away from them as possible! Don't be fooled by their pricing and data packages. When you don't have options they will take advantage of you.

I've been with Straight Talk for nearly 10 years and here we are in the worst devastating CATASTROPHE in Texas where we received a direct hit from Harvey Hurricane flooding where people are dying, trapped, flooding, pleading for help and only access to communication is through FB or Twitter which requires data on their phones, and what do they do Straight Talk sends a reminder that your data has been depleted despite the fact you supposedly paid for unlimited access and 8g. Not only is this company the biggest rip-off scam but completely insensitive and greedy to the point of compromising loss of life!

I've been with Straight Talk since 2009. It is now 2017. During the timeframe I switch from Page Plus to Straight Talk. I went back to Straight Talk because the $45 plan with the 8 gigabytes caught me off guard. When I went back to Straight Talk which was in May they've been charging my card and also they've been messing with my phone meaning when I try to send picture message to my mother it won't go through so I have to call them and it takes 2.5 seconds for them get it together. When you're on the phone with them they get frustrated because they claim you is my fault.

Whenever I connect my phone to ANY wifi connection, I then lose the ability to send sms or mms and when I try to make a call it says I am roaming and must purchase a plan. It takes several, never the same thing, tries to reboot, connect, disconnect and forgetting the wifi connections to get the phone reconnected to the cell network. THEN if I have to connect to wifi again, it's the same process all over again. Over and over. I can use one or the other but not both and not anytime near using each service. Customer service can get it reconnected but I have to call every time I connect to wifi.

We've had the service for several years with bring your own phones, no problems. Then I bought a Galaxy 4 refurbished phone on their website. After 2 weeks and some apps not working, I found it had a very old operating system. After several calls to ST and then Samsung, I found it was a model only sold by ST and the OS could not be updated. It took 3 calls and 2 hours to finally get approval for a refund, even though well within the 30 days full return. Their customer service deserves the poor reviews, reps are poorly informed or rude, sometimes both. Checking their phone sales on website, there is no indication of the OS, even on new phones. Also beware of the ST phones at Walmart.

Changed to Straight Talk July 2017 and had great service. A couple of days ago I found a better plan with T-Mobile, decided to sign up and port my phone number I use for business. When the agent at Costco, where I had purchased the plan tried to port the number over, the ST site said the number did not exist in their system. We ported my girlfriend's number over anyway and I left to talk to a Walmart ST rep. She had the same problem finding my account. After several phone calls she was able to locate the information I needed to port the number.

So I bought an LG G Stylo from T-Mobile in NJ. Service was great. Moved out to PA and T-Mobile service here sucks so I was told Straight Talk uses Verizon towers and I would get great service. Come to find out I have to unlock my phone and get a GSM Verizon sim card. Straight talk is no help at all unlocking phone. Don't bother with them, they are a pain in the **, if you are trying to switch from T-Mobile to straight talk Verizon.

First of all I'm with Straight Talk since 2015 January, even on auto refill so for sure they getting my money. Last year in July I bought iPhone from Walmart and I activated only in December. So now I'm in Europe for month or two and I thought I will unlock my phone to be able to use the phone here (Straight Talk you can't use outside USA or no roaming). First I chat with someone online on the Straight Talk site, she is telling me she can't help but she gave a phone #... Today (8/11/17) I called the # - female answers the phone - no HI or nothing like this.

So my wife switched her Verizon phone to Straight Talk Wireless 2 years ago. She has had the same phone number for 7 years. August 2 her phone shut off due to lack of payment. 2 days later she pays her bill and has her phone active for 5 days. In the middle of the day and in the middle of phone call, Straight Talk shut her phone down and gave her number to someone else. After 2 hours of being on the phone with customer service and the person they gave her number, they got it switched back over and had her number reattached to her phone. 30 minutes later her phone service shuts off again. 4 more hours later she still has yet to get her phone number and account back. This phone number is all over the side of her car, on the side of her building on a sign, and on about 3000 business cards, 5000 flyers.

I purchased two refurbished iPhones from them with a 90-day warranty. One of them didn't work properly from day one and I received the runaround. They told me they didn't supply the warranty, Apple did. Took it to Apple and they basically said ST was lying. Did not stand behind warranty. Then promised me a free month of service. When I tried to get it with the confirmation number, I was told they do not give free service and they had no record of my phone call. Liars, scam artist.

I bought a Straight Talk phone card for $45.00. Got it in the mail 2 days later, I decided I was going to stay with Verizon. Called customer service, was on the phone for about 40 minutes. She gave me all the info I needed to get a refund, interaction #, reference #, order #, hot line #, so I would reach department directly. I had to send card back through certified mail with a tracking #. They received it 8 days ago, so I called to check the status of my refund. I was on the phone for 45 minutes, she was very polite but did not know how to find anything. I asked for a supervisor and she said she was one. So finally after exhausting all my patience I hung up and I decided I was going to eat the $45.00. If you're smart do not waste your time with Straight Talk Wireless. If you have a problem and you need to contact customer service, GOOD LUCK!

Claims to have first 12g of data at high speed the 2g speed anything after. I'm not receiving high speed for any of my service. For the past three months my service has been slowed down to nothing but a crawl. Beginning in May of 2017 my data starting been used up more than it has in almost three years of having Straight Talk, then in June of this year, the speed of the service started slowing to nothing more than a crawl without me being anywhere close to over the first provided gigs at high speed service...

First lost a phone with Straight Talk wireless on it. Wanted to roll phone number over to new phone. Bought the bring your own phone kit, put in new sim card, used pin to activate then rolled phone number over. 2 weeks later no service. Turns out rolling phone number over rolls remaining service over but cancels out any current service. Next you get a lot of data but you can't use it because you're either throttled or not allowed. Like Amazon Prime video cant play, Netflix can't play, sling TV can't play, certain games requiring data usage will not play properly. So lots of data that's unusable.

Straight Talk Customer Service is polite. 1. Yet, in 3 phone calls they said give me 1 minute and then 19 minutes later I would be cut off. 2. The service was inflexible with its calling plans making me buy a 30 day plan when I needed activation for 1 more hour. The first representative went to a manager and offered me a 1 day activation... and then lost me in space. The next representative, Jose, was condescending. The 6th person, a supervisor, Benjie number ** was polite, yet not understanding and inflexible. I had been a customer for 7 years. They made clear that it is time to change companies.

So I decided to go with Straight Talk. Friday I ordered a phone through them. I did the next day shipping. Figured since it was a weekend I would receive a confirmation email today. Waited all day. Nothing. Decided to call. Straight Talk couldn't get an answer about my order because they can't find it. Now they didn't mind drawing out the 90 dollars out my account but can't even find my damn order. If you order something it should be in your system that day. Called twice and was told to check back. And given the refund number. So I can get a refund on an order y'all can't find?? But it cant be pulled up? This month I'll keep the service if I receive the phone then I'm going to a different carrier!!

I bought my phone from S.T. In less than one year replaced the phone through them 7 times. The last time it took them 1 month to replace it. It lasted a whole 2 days. When I called them they agreed to pay me the price of the phone. As soon as I sent my phone back when I called them back not only did they said they would. Not pay for my phone. They called me a liar. When you talk to them. They tell you one thing and do another. They are rude. The worst customer service people ever.

Straight Talk is and has the sorriest service. I live in the tri city area a lot of mountains and I wouldn't want to depend on Straight Talk service to get help. It is worthless. Half the places I go no service. If you put a service card on the phone it takes a day away from you to get on the internet. Well stand up and hold it high you might get signal. I'm sick of Straight Talk and will be changing my service. All together and I WILL RECOMMEND ALL MY FAMILY DOES THE SAME.

Bought the phone 5 weeks ago, first doing a lot of homework on which plan/provider has most coverage in the United States, most affordable, unlimited plan. I was told by friends, associates, and also according to their advertisement, great coverage. I typed in my address and was assured I was in a great area, so I turned off my home services, spent the $98.18, and got onto Straight Talk. Ever since, it has been a NIGHTMARE! I didn't complain much the first couple of weeks, quite often being "offline, no internet connection". Then it became difficult to get my work done, I would Google a few things, then get same notice "offline". After several times this occurred, and the "tech" would check my address stating "oh, you're in a great area, no problem" and "oh, we'll reset your phone... turn off then on..."

I recently tried to purchase a monthly phone plan online with this company. The application said that my phone was compatible with their system. When I tried to purchase it with my debit card, it came back as a technical problem and the purchase didn't go through. It prompted me to try again. So I did. The online application wouldn't accept my payment, or so I thought. I checked my account balance and Straight Talk had double charged my account for a service plan that won't work on my phone. I tried for almost 2 hours to get through to customer service for them to tell me my phone was not compatible with their system. So I inquired about a refund of my money. This was on Wednesday, July 26th 2017. After another 20 minutes of waiting, a representative told me it was refunded back to my account the same day that I tried to purchase the plan. That was on Sunday July 23rd. Here it is Friday and still no money in my checking account.

After trying for 2 months to be able to pay my phone bill through auto-pay still having no luck and they can't tell me anything. Their answer is, "Just go somewhere and buy a card." My response was, "Why should I go anywhere when I have my debit card in my hand and you on the phone?" The man sits in silence so I asked to speak to a manager. He tells me that he cannot transfer me. There's no way to talk to a manager. Finally after him saying that he would transfer me he puts me on hold for 10 minutes. At this point I've been on the phone for over an hour. He returns to the phone pretending to be someone else.

I would first like to say that I've been a loyal customer to Straight Talk Wireless for 5 years. Well, my first problem started on June 23, 2017 when my phone was deactivated for nonpayment and my renewal date wasn't till July 3. I called customer service to see what the problem was. The rep reactivated my phone but then I started having trouble with my data. I had keep calling every other day to get my data added back to my account. Although, they added some data back to my account it wasn't what I should have left.

I hate Straight Talk, to the moon and back, for now and eternity. I’m pretty sure if they have cell phone service in hell, it’s provided by Straight Talk. Our girls use a cell phone for literally 1 week out of the year, when they spend a week at Grandma and Grandpa’s house to take part in Prairie Fire Theater in Sherburn, MN. We used to have an extra line on our Verizon plan, but it was $15 a month, so I cancelled it.

Waiting over an hour for an email giving me my password. Emails have been taking 24+ hours to arrive from my employer! No person to "chat" with at their end. Unable to upgrade or pay online. Terrible!

They have given me nothing but problems from the beginning! I used to work from home, so I would use my phone and laptop all the time. This meant my data usage would usually be pretty high. As soon as I went over 2 gigs of data, they slowed down my data speed drastically, which caused a lot of problems for me. Recently, I attempted to renew my service and was charged twice for the amount of $49.37. I contacted them about the double charge, and was told I'd have my refund in 3 business days.

I bought an LG Stylo 2 and after about 3 weeks it crashed... I called customer service and after some investigating he told me I had a defective phone... He said I was still under warranty and they would replace it... Well after about 3 weeks of going with no phone I got one in the mail and it was refurbished. I just paid 150 dollars for my phone and then I ended up with a phone they are selling on the website for 55 bucks. As I'm writing this I was sitting on hold for 20 minutes after telling the woman something was wrong with my phone again, and guess what, she just hung up on me. That's 4 times in a row. I've called them and immediately got put on hold for at least 20 minutes. While they are "getting information". My mom called them also and got the same thing happen to her. She said after 20 minutes they hang up on her.

Was a customer for over 8 years until they recently let my acct get hacked yes let even helped. I lost my company number and they wouldnt help to get it back. Yes they gave the hacker my info to get into my account. Then told me then apologized and said there was nothing they could do. Fyi all you need to do this is the phones meid "your account login" and the phone number and you can port any Straight Talk number to any other phone. Yeah zero security. Welp never again. Yeah anyone but straight talk.

For weeks I have been calling for them to reset my VM because I don't want anyone to be able to leave a VM. So this last time he tells me the towers where I am is every other carrier but Straight and he can't reset it.... BS. So I hung up. This pisses me off. In three weeks no one in consumer care has resolved my problem... soooo very sad Straight Talk Wireless.

I called in and paid for my friend's phone service, gave the phone number I was calling about. Bought the same plan as I have done for months. They even ask if I wanted to use the same card. After they said to make sure phone was turned to receive minutes and that transaction was complete, texted my friend. Service was on. He called. Said he tried to text me. No service. I called back. They had already charged my card. They said they couldn't find that number. They told him I cancelled his number. They took my money. Shut his number down. You have to have security information to do that which I didn't. He lost his number after 6 year and still have my money. I lost my friend over this. I'm going to sue over this. That is stealing.

I've been with Straight Talk for years! Bought many Straight Talk phones for others as well. 1st if you change your number, they will not at all give you the old number back if you get locked out of your email because of the 2 step verification, Straight Talk will not care nor help!! 2nd Even if your phone is under warranty and something breaks that is covered, you will have to send your phone off and "WAIT" for a replacement phone which can take up to 13 days!!! I truly this company, the customer service is no good, they could care less. They are foreign but selling in US stores!

I started new service with Straight Talk. I got 12 gb with my plan and in less than a week it was gone. Before this service I used Family Mobile and had 10gb that lasted all month and was online and downloaded so much more. I'm switching to Sprint. Bring my own phone plus have unlimited high speed plus 10gb hotspot.

Was told that we broke the phone. I had to explain to them that we are not irresponsible adults and it was through no fault of our own that the device was electronically defective. Spent about 4 hours and 3 people later with not one result in any favor of a customer. Only excuses that it is "policy."

I bought a $200 phone from Straight Talk 1 year and 2 weeks ago. Two days ago I started having issues with it not wanting to charge, it had been kicking out of 4G off and on for a while, but nothing I could not fix going into mobile networks. Now today when I went to message a friend back my keyboard would pop up then drop back down. When I would try to get it back up it continued to do this over and over again. Then later on in the day when I swiped the screen to unlock it just froze and would not unlock.

Prior to purchasing the phone and service card the employees, I spoke with assured me the service would work while I was in Europe for the military, however, shortly after purchasing the plan and phone I found out the service won't work. Less than 24 hrs after activating service I called wanting a refund since they were dishonest but was refused.

Going on a deployment? Need to hold your phone number? Need to transfer your phone number to a more friendly service? Forget about it!!! They will hold your phone number, force you to buy unneeded services, and delay a phone port to the point it not worth keeping your old phone. They are unable or incompetent to execute very simple and basic requests.

I have experienced several month's worth of aggravation of not being able to log into my account online using a computer. They have tried to force me to use their worthless app and I will not use it, ever. Today, I was successful in logging in a couple of times, changed some information and now it doesn't work again. I was even supposedly transferred to some person at "Corporate Headquarters" in Florida. I doubt that one but anyway, that person would not help me either. And I have had multiple people just stop talking to me and act like they can't hear me, I guess. Which really just rips into me.

I finally cancelled my order as I never received my phone and was continually told it would be shipping out the next day. Tomorrow another payment comes out and they can't stop it. Takes a few days to cancel the lease. I cancelled over a week ago and then had to send SmartPay a copy of the cancellation notice. So now they owe me $200 and it takes another 5 to 7 days for a refund.

I purchased a hot spot and 5 GB of data. I barely used it for 2 days and it quit working. The first time I called I was told there was an issue on their end and I had 3.3 GB left of data. Today I called since it's still not working and they said I had 0 GB and would have to pay them before they would do any troubleshooting. I spoke with "manager" Dick ** customer **, he said his supervisor was Sylvester ** but would not let me talk to him. I was on the phone 43 minutes and he refused to do any more than read my balance which I can do online myself.

I bought the Straight Talk hotspot Friday night and had to get help Saturday because it was not working every day since I've had to call because it says internet service not working. When I call a representative will first tell me I've used all of my data then they will reset after I explain that I just got it. Last night I had someone hang up on me and another tell me I used all my data and there's nothing they can do about it. This morning the same thing was said. I bought $40 dollar plan that was supposed to be for two months and only lasted approximately three days once they fixed it but I've used all of my data.

I have my own phone so I checked with them and they said I could use it with them. So they sent me a SIM card. I tried to set it up and called to activate it, purchased a monthly plan of $45 and it didnt work. So I called Straight Talk and after about 30mins they told me my phone wouldnt work with them. I ask them for a refund of the $45 since I could not use it and was told straight out NO. So I ask to speak to someone else. When someone else got on the phone, I explained what had happened and he ask me to hang on one min... So I waited and waited and waited... and I said Hello... HELLO finally he said yes... I ask what was taking so long. No answer.

I purchased Straight Talk Wireless service from a Walmart in New Mexico. They assured me the service should be active immediately with nothing further required. When Straight Talk refused to activate my phone, they said I needed a service number from Walmart or they could not help me. Walmart told me they have never operated that way and never give out service numbers. Neither side knew anything about the other, and I never got the service I paid for. How a company this poorly managed is still around boggles my mind. Worst service ever. Straight Talk is an outright scam.

I really don't know where to begin. It would take all day to write about it. I got my friends & family on Straight Talk. It was great way back. Great phones, great access. I've been a customer and referring everyone I could find, with no interest on getting anything in exchange from anyone. BUT, starting about end of 2015 to beginning 2016, it went from back to intolerable. My unlimited service stopped at 5m, then text & picture receiving & sending got so slow, It was useless. After many, countless hrs with tech support & service, it would work for a few hours and then cell started malfunctioning. Constant, self shutdowns, constant self resetting, cell would get extremely hot & battery would drain in minutes and even in seconds. Customer service would send me another phone, but failed to tell me that even though the re-up card I was buying said "Unlimited Data", they had changed their services.

Hi. I have been a customer of Straight Talk phones for almost seven years until recently I decided to go to AT&T because I started to experience a lot of drop calls and it started to become more of a problem. So I tried to switch to AT&T and found out that my iPhone was locked which I have had for a year. They told me I have to buy one more month of a prepaid and then they would unlock it. So I asked to talk to a supervisor and the man told me there was no supervisor and went on to hang up on me. I called back again and got the same man which was very unprofessional, no customers service skills whatsoever and hanged up on me again. After that I just simply stopped trying and I will no longer get Straight Talk. I have canceled my son and husband's phones with them.

I am a national chaplain joining millions of Americans using conference call lines. The line we use is simply to pray for our nation. Part of my responsibility is to lead certain hours each week. This is in addition to working for an Appalachian charity serving the needs of some of our nation's poorest residents. On May 31st, my service quit. Upon trying to contact someone to troubleshoot, I was told my service was permanently terminated and my telephone and 20 year old number were permanently disabled. They said I had violated their contract. There was no notice, no indication prior to this anything was wrong.

I've been dealing with Straight Talk since 2010 and my service has always lasted me the whole month. No matter how many sites I visited or how much data I used it always lasted me 30 days. The last two months my data has been running out now. Mind you I'm not doing no more or no less then what I always have. Well tonight I called cause EVERYTHING IS RUNNING SLOW and she told me my data was running out AGAIN. It's only been like 20 DAYS THIS TIME since I refilled my service.

I would give 0 stars if I could. Completely uncooperative customer service. They forgot to reset my data with my new phone cycle and refused to credit the data back to my account. I can't wait to leave this service.

Since Straight Talk has started their loyalty reward program, I have been enrolled in it. Tried to redeem my points for my free month of service but when I went online to do so, it said that I'm not enrolled in the program. First, I had an online chat with a representative and said that I'll have to call Straight Talk to get the problem fixed. I tried that and spoke to someone and told me that I had to talk to the leasing Dept. I even tried that knowing that they wouldn't be able to help me because I haven't leased my phone nor do I have the insurance. Once again I tried to online chat and after dragging me along, they said the only way I can redeem my points is online and I don't have the option to do so. Unfortunately everyone in my home has them and we will be going to Verizon today.

I am fed up with Straight Talk. I purchased my phone in January and noticed the first month it would go into roaming and in the same areas at other times it would call through. Each month it got progressively worse with more roaming. Wal-Mart assured me that this phone LG Stylo 2 would work in my area of residence — wrong. I did the updates to no results, was sent two SIM cards; the second one I received on the date that I should have had my replacement phone or at least received the box to ship it.

I ordered a new phone from Straight Talk online and financed through Smart Pay Leasing with FedEx delivery next day. This was Wednesday at noon. I received emails from both companies saying everything was going through. I received an order #. I have been on the phone with Straight Talk trying to find out why my order has not processed for over 3 days now.

There are so many things I would like to say about this company but the same issue will always be the same. The 4G SPEED is a joke. They steal your data that I pay money for and FCC lets them get away with it. My service end date is 28th and supposedly I am out of data. I can't even get on to speak to customer service which I might add is a waste of time. Last week I used my 10 GB and still have 3 weeks of service. Also I had AT&T unlimited plan and never used but 8 GB a month. I play one game and daughter watches kids YouTube but the game I play is on top of list. Yahtzee uses 10GB A MONTH? Seriously? That game was always in bottom of list with any other phone carrier I had. I'm so disappointed with STRAIGHT TALK.

I saved little by little for two months to get my husband a new phone for his birthday and Father's Day. I ordered the iPhone 4 and unlimited plan for the both of us as this was also my late Mother's Day present. I received confirmation email with my order # and order information. The money was taken from my card however I had requested next day delivery to be here in time for him. When it did not arrive I called since tracking link still said "order processing".

I have the Straight Talk home phone connect device! The device only works maybe 25% of the time. I have to no answer transfer the calls to my cell phone all the time (it's that bad for now working) for you all who don't know what that means it when if you don't answer it forwards your calls! For the first two weeks I was losing business calls... they don't tell you that the reason they can sell the plans that cheap is because you're last on the priority list to using towers! Go to Page Plus and get service... it's a bargain and great dependable service!

My first month using the Straight Talk mobile hotspot was wonderful. Good speed, consistent internet access and never losing connection like I frequently had with T-Mobile. But when it came time to top up, the nightmare began. For 5 days I have spent countless hours on the phone waiting on hold sometime over half an hour and trying to find someone who's could fix the "system error" so that it stayed fixed. Each rep gave different reasons, one I caught in a lie about how much data I had, and one who hung up on me when I asked to speak to his supervisor.

I called for help switching phones. The man said his name was Joshua. He didn't know about my phone or its commands. I read what the screen said 3 times and he said that I wasn't reading it right. He kept asking me to skip when I couldn't. He said I had to take my phone into a store for help because then THEY could read it properly. I asked for a supervisor or anyone else, he wasted time, stayed silent then said he was a supervisor. After over an hour on the phone with him being rude and not helping (or speaking proper English) he started pressing buttons so I couldn't talk. I lasted 5 minutes then hung up. I was unable to call support again. It kept saying to call back. He blocked my number.

Over the last couple of days, my family's Straight Talk wireless service has gone downhill. Accessing the Verizon network has become a chore. I do not know what has changed with the company's access to the network. I can put my phone down and not have any service so that being said I am not getting phone calls or texts. If I pick the phone up and walk about 3 feet I will have service. Verizon is in debt up to their nose and have pulled something on us consumers. We all should have been notified of this change. I have no choice but to switch companies. FYI. I have been a customer with Straight Talk for over 10 years and it was a great service until now.

Straight Talk is great with the cost but in all other areas it is extremely lacking. You can only talk to a rep on the phone when you have a problem and they are very hard to understand. If there is a problem with the phone or new sim card, they cannot overnight; instead you have to wait two business days. I had two phones on the account and cancelled one. They refused to transfer over my six months ($300) of prepaid service to my other phone (my son's phone) on the same account. Once my son's prepaid minutes are used, we will cancel service and NEVER use Straight Talk again.

I have had a great experience with this company. I am a BYOP customer, I checked my phone to make sure it was compatible and it worked well. I have always used Verizon phones on the BYOP plan. By using Verizon phones I have never had problems with service anywhere. That includes outside of my state. In my experience they have been lenient on their data cap. I have often exceeded my cap by over 1gb before throttling kicks in. Recently they upgraded their plans and it kicked in even though I was currently in the middle of a service plan.

Save the headache and get a completely different provider. Yes they are cheap... and you get what you pay for here. Customer service that doesn't give a flying rat's ** about anything you say. I have them recorded telling us what we should do and then denying on the next phone call. They completely screwed up my son's phone by hard resetting it. Then to replace the phone they screwed up we had to jump through their hoops... calling Google, then calling LG, then calling them back 30 or more times. Most of the time they would put us on hold and just not come back at all.

I had an account for 5 months, phone service was not great but price was right. Then I got turned off for non-Payment. I called some foreign country and told them I had direct monthly payments the whole time. They apologized and said they would credit me the three days my phone did not work. Then they said they would also give me a brand new phone number. I told them I like my old number but then they said after they shut my phone off they recycled my phone number and could not get it back. I had that number for 9 years. They said I could call my over 200 contacts, Drs, services, banks, ETC and give them my new number. Never again, I still have people who don't know how to contact me.

Make false claims in false advertising. Customer and tech service if you could call it that is in a foreign country. Clearly a lack of comprehension and communication. Throttle down on regular time period regardless of use rendering service nonperforming. FTC and FCC condone, support, and fail to regulate abhorrent behaviors and bad business practices and fail to reign in false advertising, noncompliance with government regulations. Failure to provide satisfactory performance, Nonperformance, not only Straight Talk; every wireless service defrauding customers which ever service you subscribe to now acceptable; status quo so rampant in this customer captive industry.

I was online talking to a Straight Talk Customer Service rep about buying a new phone. I was told and on screen the phone I was looking at was a little over $21.00 per month. They told me to proceed with the order. Afterwards, I received an email and was charged $109.99 and was told I would be charged that every month. I put up the phone and has disputed from day one. I refused the phone that FedEx brought to my door. They have taken another $55.00 this month, I'm a pulmonary hypertension disease patient. I told them this and that I just got out of the hospital after almost 3 months. I'm on a disability of $660 per month. Now, Straight Talk is getting ready to take another $56.00 on the 9th. I'm being charged double.

I will continue to use Straight Talk as I love their service and reliability. Their customer service, on the other hand, has much to be desired. I believe their customer service comes from overseas and it sometimes cuts off phone service. They cannot understand what you are asking them to do nor can you understand them most of the time, which creates a very frustrating experience and causes repeated multiple phone calls before anything is accomplished. I would like to see their customer service moved back domestically.

I had placed an online order for a phone on finance because it was marked at $12.40 a month so I had to apply through SmartPay in order to do so and when I received the email receipt it said I was charged $26.97 plus the cost of my $45 service plan and I would be charged that for the next 15 months... As soon as I seen that I immediately called and told them to cancel the order but of course they said it was already being processed and that I would have to refuse the package and once it was returned back to the warehouse then the order would be cancelled and I would get my money back which was a total of $78.01...

I had my phone number for many years. I moved to Iowa and my phone company did not have reception in Iowa. So I had to switch to Straight Talk and transferred my number to Straight Talk. That was mid-March 2017. On May 31 2017, they cut off my phone. I called them the same day and they told me my number had been cut off for six weeks. I told them my number had been working perfectly fine. I told them I wanted to pay my phone bill for that month and they told me that they never had my information. As a matter of fact, they told me my number never existed. I insisted why will they just cut off my number without even letting me know, and same day they cut the number they said they never had my number? If that's the case, how did they activate my number?

I switched carriers and was told that I could not use my Straight Talk phone with another carrier. I feel that after the phone was paid for that it is my phone. Why is it so that the phone cannot be used with another carrier. Are you willing to take the phone back and give me my money back. I feel that if I've paid for the phone that it is my phone and I should be able to do with it what I want to. This is unfair and I feel that you are being unfair to me and others who have purchased your service. If I've paid for something I feel that it is mine and solely mines. Please look into changing this policy. No one should be made to stay with your company if they want to change.

I bought a bring your own phone plan. When activated I was charged for service. The phone did not activate. The CSR said that I didn't pay for service. So I provided the card number again. The customer service representative​ said I was not charged. I go into my account and it was taken twice. Call back, was told it's not their problem, contact my bank!

Straight Talk has always advertised unlimited data even currently as of the last week in May 2017 witnessed commercial being run 6 times (that's only the ones I personally saw). They have been shutting my data off when high speed data runs out. When contacted customer service that they don't have unlimited data. When confronted they say they don't even advertise unlimited data. On several occasions I have been lied to, disrespected.

Good product, good price but horrible customer service. Every Customer Service Operator is EXTREMELY DIFFICULT TO UNDERSTAND DUE TO THE FACT THEY DO NOT SPEAK ENGLISH VERY WELL AT ALL. This is a major problem and complaint with a large number of companies. When you have a problem this makes it EXTREMELY DIFFICULT, as far as the service itself. Also, Straight Talk offers the best price on the market for noncontract service, the only thing that would make it better is that they offer UNLIMITED HIGH SPEED DATA.

I purchased a new StraightTalk Samsung Galaxy S6 for $399 from my local Walmart on March 23, 2017 with the intention of upgrading from my existing Samsung S3 when I got home. I had been using StraightTalk's $45 a month service for over 4 years and had upgraded phones before without problems so I expected the same again. Wrong assumption!

The worst customer service ever. I had issue with login. How I got thru and was online with Customer Service Rep for Over an Hour and got disconnect without an resolution. Then call back and it was over hour to get simple thing done.

I bought an unlocked iPad to bring to Straight Talk. I have had an unlocked iPhone with straight talk for 8 years with no problem. I set it up trying at first to use Verizon since that is what I use for my phone. I am told even though it is unlocked and can be used by any company I have to set it up with AT&T. Okay so we do that. First month okay, I was on vacation for 2 weeks but it worked for two weeks before. I call in, pay for my next month, it did not download. I call again and say I want my internet, they blame me for have Verizon on my phone with AT&T SIM card. They say it won't work.

Their phone was great along with the price but their customer service was awful. I had more problems with them when I traveled to move to Florida. I rarely could understand the rep that I was speaking to and they would never forward me to anyone else. I finally went with another service. Just because a company is cheap don't mean they're the best.

Straight Talk used to be a really good phone service. Since they've made changes to the company, it's not all it's cracked up to be anymore. Dropped calls, no data, and so on. It's not the best quality service or best offer for the money.

Yesterday morning, I began to notice my 4G LTE speeds getting really slow. I checked my data usage on my phone and it showed 3.40 GB of data for this month so far, which is a bit more than I usually use but I just sort of assumed I left something running in the background at some point. I thought nothing of it, since I rarely even get close to my 5 GB monthly limit. It was eventually brought to my attention that the Verizon LTE network was acting up this weekend, so I thought I'd just wait it out. However, other people still had access to their data, so I figured I should contact customer support.

This company is a joke. For whatever reason, the system wouldn't allow me to add a service plan even though it was paid for. I spoke to two customer service reps and two managers. The managers are horrible! They are rude and talk down to you and their accents are so strong you can barely understand them. There is no recourse for anything with this company. Also both supervisors talked over the top of me and then hung up on me. I lost my service and cell phone number for my business because of this company. Remember that when you pay less... you get less. Steer clear of this company!!! Choose any company but this one. Apparently by looking at the reviews, the CEO of this company is good with how this company is ran.

Straight Talk Wireless is not expensive to have. I have unlimited data and I can make all the phone calls I want, even long distance and no limit on text. All for 45.00 dollars a month. I do not need a contract with them either.

My experience with Straight Talk was awful. I bought there a Samsung Galaxy 5 from Walmart.com. What a mistake. The coverage was awful. After FINALLY reaching their customer service, I was told that my phone would only work in the state in which I purchased the phone, which was Massachusetts. I live in Rhode Island, only a 10-minute drive from the state of Mass. I got no bars in RI, yet full coverage in Ma. That meant that I could only use my phone on breaks at work. Not at home. I am so upset with them.