Straight Talk Wireless Reviews

I have been with Straight Talk for 1 year and haven't had an issue. They were very helpful when setting up and the service works... I have an Unlimited plan for a lot less than I was previously paying for 1GB/mo.

Plan is just right for what I need, always can add on extra data if need or use your points you accumulate from using their services. I have my son and myself on the plan with our own numbers and points add up fast. Straight Talk sends alerts to let you know your service is ending. They let you know if you're running low on data.

I have used Straight Talk for over 8 years. I have ALWAYS had coverage when traveling around to different states. I pay a set amount and receive unlimited talk and text. I have chosen to pay for 6 months at a time just for convenience. I am more than pleased and have recommended Straight Talk to everyone I know.

The plan prices are little higher than others. They have great deals on phones. I have never been without a signal. Customer service is always friendly. Overall I wouldn't leave them unless they raised their prices.

I have used prepaid plans for a while now and for the past 7 years I have stuck with Straight Talk!! They have the most plans and I can even change my plan in a monthly basis to better fit my needs!!!

Great value for the money. They even increased total data allotment over time while charging the same price, which is the exact opposite of the big 4 telecom companies do. It is also great that they support all of the major carriers' networks, so you can use any device you want.

This is the worst company I have ever dealt with. I ordered a phone to be delivered to my home. The company requires a signature in person. I left them a note but that wasn't good enough and I knew I wouldn't be home to sign for it when they attempted to redeliver. So I called Fedex to reroute the package to a different address. Fedex informed me that Straight Talk does not allow reroute and does not allow to hold the phone at a fedex office.

After being a customer of Straight Talk for three years, I was told by their Customer Service Rep that, if I upgraded my phone and stayed with the provider, I would receive 7,000 Rewards Points. To their credit, I was initially credited the points. That was November 25, 2019. Then, when I went to redeem the points for service in early January 2020, I was told they would not be available until January 25 - that I had to wait 60 days.

Well, I bought a 300 dollar cellphone from YOU, meaning Straight Talk and none of your “locations”, meaning “Wal-mart” would help me “in-person” transferring my data, settings and passwords. I looked all over the “tri-State”, (which is where I reside) for a “Straight Talk Store” because when I purchased my iPhone 5s, it was from a Straight Talk Store that was inside of Walmart. I called and talked with your Straight Talk customer service personnel and they outright told me that there’s no Straight Talk employee’s that are available to help me with my transferring needs to the new phone I had Purchased.

This company is absolutely horrible! I have been with them on and off for a while. Well this is it! They are rude and I sat on the phone over an hour because I was scammed out of my "reward points". When they realized that I was in fact correct and they shouldn't have taken my points I spent money to earn what did they do? They immediately sent me to an automated machine that cut me off and then conveniently were closed for the rest of the evening. I will NEVER spend another red cent on this scammers phone company! STAY AWAY! Metro PCS is so much better and I NEVER should have left them to begin with!

I’ve been a Straight Talk customer a couple of times and have multiple family members that use their service currently. In my family, I’m the tech-guy that fixes all technological problems and sets phones/computers up and sits on helplines all day with straighttalk speaking to foreigners for hours trying to activate a phone.

In my 40 years I have never wrote a review on anything. That is how awful this company is. I spent 3 hours dealing with customer service and literally got nowhere. I ordered a phone (leasing) and an unlimited monthly plan. All that was delivered was the phone. They took the money out of my account for both. They emailed me that both had been shipped out. But now they are trying to say they show no record of me buying the $50 unlimited plan. Like I literally was transferred upwards of 7 times. Hung up on twice. Spoke to two different managers. Nothing. 3 hours. Worst Custer service I have ever dealt with in my entire life. I will be calling my bank tomorrow and Straight Talk better be refunding me all of my money. Staying with Sprint.

We have been with Straight Talk for 2 years and it was horrible! We constantly have problems with our internet and them shutting it off cause we went over on our unlimited plan. Now since we are trying to switch services they won't unlock our phones because we haven't had the phones for more than a year because we just bought new phones. You can never speak to someone who speaks well. You get different answers every time you talk to someone new there. Worst service I have ever had to experience. Can't wait to get out from under this mess.

I switched to Straight Talk from Sprint. Straight Talk's customer service was better than Sprint's. Sprint would drop my text messages and calls all of the time for a low price of $95 a month. I switched to Straight Talk's $55 plan which includes unlimited data and 10G of a mobile hotspot. So far the calls are good and I have had no dropped text messages. The data however is slow. If I get data it's 3G, and it takes several minutes to connect. I had one dropped call to a family member. It took 10 minutes before I could call them back. I have had friends who swore by Straight Talk in the past which is why I thought I'd try them. I've ordered another service's sim card which Verizon owns. I have only been with them one month, and I can't wait to be rid of them.

I bought an unlimited card and apparently it’s only unlimited till you reach 60gbps then they cut you completely off. I have an iPhone 6s Plus and can’t even send a text right now without data. I called them and they said I violated terms by going over on my data. How can you be going over a set amount when the card clearly says unlimited?? I will be finding another service to switch to ASAP!! The cards are false and the people are horrible I wouldn’t suggest them to anyone ever!

Horrible experience with dealing with Straight Talk. They are rude disrespectful people. Try to have something done. Got transferred to the next person to the next person to the next person to the next person. Didn't get what I needed done. Just a horrible time with customer service. Just a horrible time with the service provider. Can't ever get a straight answer from anyone from straight talk. I suggest nobody go through Straight Talk No More. Very very upsetting horrible.

Having had Straight Talk for a few years, I am questioning their billing. We have two cell phones, each with different "refill" dates. This past month, we were billed twice for one of the cell phones. I understand that some months have different number of days. Customer Service hung up on me once and got irate with me on three other attempts to straighten out the confusion. I will determine whether to report them to the Federal Trade Commission after I receive the next statement. They have gone rogue in my opinion.

Very bad. Worst ever customer service. Can barely understand people. Always transferring you. Use to be able to use my hotspot anytime with unlimited data now before I even get to 65k gb it shuts off. I can't even use my hotspot anymore! I will never recommend them to any one. I wouldn't even give them one star if possible. I paid for unlimited data and for my hotspot with their $90 unlimited card for 2 phones and I can't use my hotspot. They told me I needed to get the $55 unlimited card. But never had to before. I'm changing my phone company and will never use Straight Talk again. Not worth the money or aggravation!

Straight Talk is good until you need to speak to a customer service representative. I was transferred twice, requested a supervisor, because no one could help me. I was on hold for over 30 minutes. I hung up and called back. I went through the same process of being transferred. When I spoke to the supervisor he was unable to help and said he would have to transfer me again. I was on the phone for over 4 hours trying to get my issue resolved. The only solution that any representative that I spoke had was to transfer me, even the supervisor. When I said I didn’t want to be transferred again the supervisor hung up on me. I ended my service with Straight Talk the next day.

Poor poor poor customer service!! Using my phone, to set up a friends phone, I got my phone turned off 18 days before it was even due plus lost the 55 dollar card to be put on my friends phone. After HOURS of being on the phone from rep to rep n being hung up on n calling back never got fixed!! What a horrible scam!! Wow Straight Talk AWFUL!!!

Worst customer service ever. The first rep. hung up on me. 2nd rep transferred my call, 3rd rep said she would call me on another line, phone rang twice. The rep hung up, rep called back. Rang twice. She hung up. My mobile hotspot will NOT CONNECT to any device in my house but the rep stated my 10 gigs have been used and I don't have any left, how can you use 10 gigs when your hotspot won't connect?? Wasted my time, wasted my money... Going elsewhere... Don't waste your time or money..

I switched from Verizon pre pay unlimited plan to Straight Talk unlimited plan to save a few dollars. Keep in mind that Straight Talk does not tell you that you are limited to 10 gb of data for mobile hotspot streaming, while Verizon is truly unlimited hotspot streaming for not much more money. I used to tell people to go to Straight Talk but I will definitely not recommend it again.

Read every other review. This company is a SCAM and a RIP OFF! I DO NOT, and WILL NOT EVER recommend this company! No matter who you talk to or what department you get the run around! I even had the Rep I purchased my phone from call them and he got the run around. I had been with them almost a year and I broke several of the cheap phones. It seems the with each new phone you purchase you start you 1 year over, even when you purchase your own phone and they activate it, they start you over... That is not what they tell you. The last time they told me I had 3 months.. after the 3 months they told me I had 7 months! All Lies! Even with my own phone! They also claim to note the account to help you and somehow the "NOTES" disappear and they have no record of you calling.. MAJOR RIP OFF!!!!

I leased a Straight Talk phone off the straight talk website but through their lease partner Smartpay because I trusted straight talk. I have been a straight talk customer for several years and even recommended them to friends and family. Unfortunately I am now a very unsatisfied customer and will be leaving straight talk very soon. Their leasing partner is a scam and will have you locked into an agreement costing you more than triple for a phone with no way out. Their advertising is false. Completely false. I'm currently dealing with the BBB to make the public aware of this scam and very disappointed in straight talk for allowing this company to do this to their customers. Even though they are a separate company, straight talk has them on their own website to lease a phone to their customers. Shame on you straight talk.

Basically a burner phone system for drug dealers. You can change your number as often as you want... Can't imagine any other purpose in having a Straight Talk account than to try to avoid law enforcement monitoring. Only for poor people with no transportation. They limit your data once you are outside the zip code in which you bought it. Customer service is completely useless. I hope next time someone flies an aircraft into a building, it's the Straight Talk headquarters.

I've been a Straight Talk customer for years and it's ridiculous of how things are. I got my data cut back on the ultimate unlimited with 10gig hotspot, because you guys failed to inform your customers which are the people that keep you guys in business that the hotspot is only for T-mobile and Verizon users. So everyone pay the ultimate price but only those that have tmobile and Verizon gets the benefits? This is beyond unfair and neither to this day have it been put on your website regarding this.

We had Straight Talk phone over a year and when I went to have the phone unlocked, they refused even though you only have to be on contract for one year. Somehow the eligibility date gets changed in their company. When I asked for an email for the “new” end date, they refused! I would stay away from this company!

I've used Straight Talk for about 5-6 years now and had no serious problems. Yesterday, I see my Manager called me for work and had missed their call. I check my voicemail and get a robot prompting me to use my "AT&T Service Account Number" instead of the usual password robot. I've only ever used Verizon and Straight Talk. So I can't access my voicemails after trying my phone number and regular PIN - the one I've used for 12 years (switched over from Verizon).

I had Straighttalk Wireless for some time. I am ditching it. At first I liked it. It was inexpensive and data plans seemed decent, etc. But as time went on it was like they just made up the rules as they went along! If you called about data and you had some left, they would set it to zero. Their goal seemed to be to make sure you did not have too much data. They started cheating on service end dates. I'm not sure why, but everything defaulted to Minnesota on searches and GPS. If you did a Data add on, it seemed to upset them. And the worst was when they would just accelerate the data usage and eat up all the data - then they said I had to use a local number and could not keep my old one!

Straight Talk claims to provide unlimited data text and talk but cut my phone off before the 30 days because I used "too much data". How can you use too much if I purchased the $55 unlimited talk, text and data! Now I have no phone to call anyone. I am currently using my sister's phone to write this review. I have no tv in my home so I use my phone for everything. I live alone and can't call for help if I need it. I am completely disappointed in straight talk.

I just set up my new iPhone 11 Pro Max, which to less than 30 minutes to set up and transfer everything from my old phone. Unfortunately, I made the mistake of transferring my phone service from Verizon, who has stellar customer service in comparison, to Straight Talk. I have spent 4-1/2 hours trying to active a SIM care in my unlocked phone. When I tried to active online, I was directed to call customer service. Had to call from my neighbor's landline as Verizon immediately transferred service to Straight Talk. I spoke to at least 6 representatives, only to be transferred and be disconnected. The last person I spoke to was named Anthony, who would not give me any ticket number to associated with the conversation, transferred me only to get disconnected. I finally gave up. This is some of the worst service I have ever received in the past 20 years of having a cell phone.

I was very disappointed in the customer service I received recently. I was rewarded points and then they were removed after it was discovered they were rewarded in error. The frustration is that they were pending for 60 days and when I contacted them TWICE they told me the date they would be available to use. Once the 60 days came, that's when they were removed because of error. It seems the 2 agents I contacted could have told me that instead of leading me to believe they would be available for 60 days.

These folks are nothing but fraudulent liars. For years they advertised unlimited data, then cut service on anyone who used too much. When they tried cutting me off I told them to go ahead and try it. I'd see them in court. They told me I couldn't sue them, because of their arbitration clause. Too bad they were already facing a class action, at that time, for the exact same issue. (A class action they eventually settled, so that arbitration comment wasn't as solid as they thought.) When I explained that I knew about that, they backed off. I still ended up switching services out of disgust. Now I don't use anything by or from TracFone Wireless or Wal-Mart. (The two companies behind Straight Talk.) I've never had a positive experience with either company or their services.

Straight Talk recently charged my debit card 3 times for unlimited package and never installed the first unlimited package to the phone. With 3 charges at 61.84 each they wanted me to but another unlimited package to turn the phone on. A mistake much so. Are they using any common sense? Not at all They should have put service on the phone and returned the other 2 charges of 61.84 and 61.84. Have they done this? No. Give me the runaround that they're not seeing these charges at this time. My advice do not use their app. Buy a card at Walmart or be like me be taken for 185. 52 and still have no service or refund.

I bought a Straight Talk Galaxy Phone. When I tried to get on the Straight talk website it said phone not comparable. I called customer service and was told they could send me forty dollars off for a new phone. It was a straight talk phone that was incomparable on a straight talk website and that's all they offer after vfc the purchase from Walmart of a new Galaxy Straight talk phone. Go back and buy another one at forty dollars off? SMH.

This is an extremely frustrating company to deal with. My phone's internet stopped, and texts weren't working. I dealt with them for 5 days, and they would all have me try the Exact Same Things. Finally I got a guy who told me my phone wasn't working. Well, DUH! He said they would send me a new phone. He said they would send me a box, and to send my old phone in, and when they got it, they'd send me a new one. Two lies right there! I waited for the box, and by accident, I found they'd sent me a shipping label by email. I found my own box, and sent it in. They sent me a Refurbished phone with a 90 warranty. Also, they ask if you'll do a survey after each call, but if the call doesn't go well, they don't call/text you back with it. If you have Enormous patience, go ahead and use Straight Talk. You've been warned.

I have had Straight Talk for about five years now and have mostly been satisfied. I can use my phone in most areas, most of the time. I recently travelled to Alaska to visit family. When I arrived, I attempted to call my husband to let him know I got there safely. Right away, I knew there was a problem. I was unable to make ANY calls or receive any calls while I was in Alaska. I discovered I could, however, send and receive text messages. I was away for 10 days and not having use of my phone was a problem to say the least. I did some research online to see what the problem might be and read several reviews describing the same problem I had in Alaska. I was lucky to be travelling with my daughter, who had a phone that worked in Alaska, but if you are planning on travelling with your Straight Talk phone, you may want to check coverage before you go!

Contact customer support chat. I am asked if someone can help me. Soon as I type a message and send it I am put on a queue to wait 30 minutes. I got no help from them with the matter on my phone. I had trouble with the phone I had, I sent it back yesterday to the returns dept. and without an RMA number. Let me know ahead of time instead of waiting for my message then say oh I have to wait 30 minutes. No help. They used to be helpful when I first signed up in 2011. Apparently not anymore do they seem to care much if at all!!! I am terribly 100% disappointed they could not even return a message about an RMA number when I reached out to them since I don't have a phone right now. I hate cellphone service!!!!

I allowed my son to do a one time charge to my bank card. Straighttalk started billing me every month. I did not authorize this to draft every month and when I tried to call the number on my bank statement it wouldn't go through so after a couple of months of trying the number I went to my bank and they told me the only way to stop this was to cancel the card and get a new card number. I did with a lot of work and grief updating for the companies I did allow automatic drafts. After all that Staighttalk still is taking money from me even though I stopped that card. I finally get a number to work for straighttalk and they tell me that I can't be reimbursed for auto pay even with knowing I did not authorize the continuing transaction. I ask them to check usage on the phone and they just changed the subject back to they have stopped it now. Not good enough!!!

BEWARE!!! If you enroll in AutoPay and go online to cancel it, Straight Talk NEVER actually unenrolls anyone that way. It's a total scam-- next month bam they charge your account again and then claim you never unenrolled. You have to go through customer service AND MAKE SURE YOU GET THEM TO SEND YOU A CONFIRMATION EMAIL or guess what? THEY SCREW YOU AGAIN!! Absolute underhanded thievery. Straight Talk will scam you any way they can think of. Truly awful company.

This company does NOT value your business!!! Been with them for 10 years and gone thru 7 phones. I’m having financial difficulties and needed to cancel service temporarily. This phone I have now is new and they will not unlock it nor do they care. They will put you on hold for a supervisor and never return. Guess AT&T wasn’t so bad after all. I hope Straight Talk goes down and I’m going to let Walmart electronic department to warn their customers away from this company. City of 50,000 people and only one Walmart. Plenty of other companies to choose from now.

My 63 year old aunt got the $30.00 Straight Talk phone card. She lives alone and needs a phone because she is in bad health. I was very sad for her because she needed the $35.00 card. She didn't know, and now she lost $30.00. Plus tax and fees. That's so much money for someone on a fixed income. Sorry way to make money, Stealing from helpless people.

This carrier is a waste of your money because they don't give any deals on phones + if you cancel the service, they won't give the prorated refunds. The coverage is not that great. I would recommend T-mobile instead as they have cheaper plans and great deals on phones too!. Once the service is de-activated in Straight Talk, they won't activate again.

We pay for the unlimited plans. That said, "unlimited" must be a reference to how much frustration they cause. There are endless system errors, dropped calls, unavailable data and an inability of the "customer service" staff to ACTUALLY HELP. I have had to call them about every 4 days for two weeks. And, something has changed in the last 4 or 5 months, because service is horrible. When I texted their 611611 the responses I got back weren't in English. Good grief. Really? Beware!

As far as phone service I've never had a problem. So I referred my wife and my grandmother and activated and followed all protocols they have to receive the refer-a-friend. Got a email confirming that I was going to receive 5,000 points. Never received it, called customer service and all they could say is, "I'm sorry sir we cannot find it on our system," and continue repeating "I'm sorry sir we cannot find it in our system" when I clearly have a confirmation email saying I referred. And they will do nothing for you as far as getting your free service. I'm very angry about it because it came at a time when I needed a free service and I couldn't afford to pay to refill for that month. They did nothing for me. They wouldn't accept the confirmation email I had or even work with me with anything after being a loyal customer for at least 3 years.

I switched from ATT and my old number was supposed to be ported over, surprise, it was not. Was told I had to get another new sim card, my data did not work for two days, they could not get my apn settings right. Over 25 calls and multiple hangups, and hrs on hold and going through menus, multiple people who never got it right. VERY frustrating!!!

No price is worth moronic incompetent customer service reps that don't understand basic English, and will keep you on the phone for an hour while they DON'T fix your problem. What makes it worse... DO NOT BUY A PHONE FROM THEM! After years and years of multiple cells, the one I purchased from Straight Talk is the only one that has been persistently faulty from the start. Just terrible from start to finish. AVOID AVOID AVOID!

Have used Straight Talk over 2 years. Just a few months ago, started having poor phone reception. Then a couple months ago, the web site started having errors. Last month, web site errored while refilling my service. It was able to charge my credit card, but not provide the PIN to add the service. Lengthy conversation with customer service (who had a lot of trouble understanding what I was saying and just kept repeating wrong information) - stopped counting after an hour. Unable to get resolved-had to call back the following day for another marathon conversation. Today tried to renew service on line--error-web site suggested a call to customer service. Rep tried to redeem reward points but account showed the wrong plan was added. He had trouble understanding the problem. Transferred to Tech support-they couldn't understand the problem. Kept saying the phone had a plan on it, so they couldn't add the right plan.

Recently I have had an Unexplained surge in data usage over past 2 moths. Are use my phone no differently than I have since I’ve had service with Straight Talk. And suddenly I have gone from an average of 6 to 12 gigs of data per month to within two weeks I suppose leaves over 25 gigs of data. Last month I had to Purchase a plan early because of my data running out. Since it was not more than a week I gave them the benefit of the doubt. After purchasing my new plan less than two weeks ago, I supposedly ran out of 25 gigs of data yesterday. I do not understand. This is not explainable and if anything my data usage should have been down because I use my phone for work and I have not worked as much recently as I have over the past few months. I need explanations and answers and quit getting ripped off!

I was supposed to get my phone delivered today, but unfortunately due to someone's mistake at Straight Talk they printed out the shipping label with the wrong address, they forgot to add the suite number. I called to have it corrected and they told me they couldn't do anything. How you mess up on your part, don't take responsibility, and just tell the customer "oh well, we can't call FedEx because we messed up" like seriously?! All they had to do was call up FedEx and give the give them suite number. I even provided the number they needed to call and they still wouldn't do it! Their customer service is TRASH! They were not helpful at all. Their cell service also sucks! Every time I'm on the phone with my husband, the call drops.

I placed an online order November 18, 2019. I never received an order confirmation number or tracking number. I called them on November 23. I was told the phone was out of stock now, but it stated in stock, and would be shipped in 1-3 days when I placed my order. Maria, the manager told me it was not in stock and she didn't know when it would be shipped or when I would receive the phone!!!! Worst customer experience I have ever had. I do not recommend ordering anything online from Straight Talk. If I could I would rate them a -5.

I’ve been a customer of Straighttalk for 10 years and I can’t believe the way I was spoken down to. It’s bad enough you have to listen to someone with broken English but when you're talked to like a dog by their boss oh hell no. Unreal.

I've been a customer for 7 years, and their customer service is absolutely the worst. If you call to get support, you get a person who can barely speak English and is unintelligible to understand in return.

I called to port my number as I am unhappy with Straight Talk's service. The representative Carlos ID ** said he needed the IMEI then a few moments later said no he needed the sim card number. When I asked him why that changed he gave me attitude. He obviously was not knowledgeable about how to assist me from the beginning. Then he puts me on a 45 minute hold while I can hear him asking other people in the back how to help me. He is speaking in Spanish and I am bilingual so I can hear him. He never apologizes for the long wait. When I finally complete the port, I ask for a refund. He then tells me I can receive a refund because I ported the number. I ask why when I ported the number to them from At&t so that number doesn't even belong to them plus I haven't used the service. He keeps repeating the same thing with less confidence.

I have been with Straight Talk for over four years. If I could give this company a "zero" I would. As a student, these prices are amazing for the product! But, the service is horrific. There has been times when I have been driving and the phone would say "no service", my calls would drop randomly, I would receive random text messages from months prior, my phone wouldn't allow me to make calls or receive them most of the time, the data hardly ever worked. The phone is in great quality. I have contacted straight talk over six times. I have also contacted Straight TALK corporate (spoke with someone named Yusef). There has only been one customer service rep that was kind and not rude. All others were extremely rude and very disrespectful. They were not concerned about fixing the problem and they all suggested to "turn my phone off and back on", "get a new sim card" and "call *72*. All of these did not fix my phone.

I am an existing customer on and off for over 10 years! Off because I feel like I constantly have to fight with your employees because of false information.. My husband, myself, my daughter as well as my son and my mother in law have phones through Straight Talk!! We have had pending reward points for 14,612 since September. I was told on three different occasions I would get them in 30 days, 60 days and then today on the 18th just to be told by a representative that I wouldn't get them until the 21st, the 27th and two other dates and then now they say the 20th. I talked to quite a few customer service representative and most of them were very rude to me and my husband, over your poorly trained or just rude employees including two "managers" I'm to the point where I literally was so frustrated I wanted to cry. It is ridiculous.

We have used Straight Talk for many years because it was cheaper and phones have service most anywhere we go. The prices have started going too high in my opinion now. As cheap to go to verizon or sprint... the customer service has always been pretty bad...

Been w/ Straight Talk for 15 yrs. I always purchase the $45.00 card and w tax the total comes to 50.77. I purchase the card over the phone through Straight Talk. Starting in Sept the price for a $45.00 card went up to $54.62. That’s almost 10.00 for tax. They never notified customers of the huge tax increase and when I called they told me to call the government if I didn’t like it. Is it legal to charge that much tax? I’m not sure how much the card is if you purchase the card in a Walmart store but I’m sure they don’t charge that amount of tax. Can I do anything about this. Thank you so much for your time. Sincerely D **.

I bought a Straight Talk wireless cell phone a few months ago and found that it was a waste of money. It worked the first month but it stopped working two months later. No calls would go through even though I had just added $35.00 worth of phone card minutes. I called customer service and they kept me on the phone for over two hours checking various things. Finally, I was connected to a supervisor who asked for the pin number and other information I had given when I set up the phone. I gave them the exact information that they asked for but they claimed it wasn't correct and therefore they couldn't help me. It Was Correct. They just didn't want to be bothered any further to resolve the problem. Never buy this worthless product. It is a waste of money and customer service is a joke!

I have been with Straight Talk cellular for 5+ years. Using phone to go overseas in a few weeks. Need phone unlocked to be able to insert SIMS card upon arrival to Europe. Straight Talk refuses to unlock the phone. Says I have to buy a new phone that is already unlocked because they refuse to unlock mine. I asked 4 different people why I should stay with their company if I have to buy a new phone. Not a one could tell me. If this is the thanks I get after 5+ years of service and they can't even tell me why I should stay with their company I'm moving on to a new carrier. Thank you for nothing Straight Talk.

I've been a Straight Talk user for over 5 years. In the last few years I started having major technical issues. My pictures wouldn't send or receive, I couldn't make phone calls. I've spent hours upon hours on the phone with support I can barely understand who barely understand me. I just called because I was promised a credit. I specifically asked for it to be noted.

Ok so I paid my pre paid amount by debit for 1 payment. Sat pending in my bank account. Next day there was another payment pending so now there was 2 payments pending for Straight Talk. I called straight talk and told them they said they are showing 1 payment. I said, "Well there is 2 payments coming out." So I called the bank which every time I call I get the Philippines so of course I can’t understand straight talk people or the bank people. So ok 1 payment drops off the bank and the bank gave me the credit for the payment that needs to be applied to my phone.

Terrible service. Cannot understand service reps. Data constantly in and out. I have to constantly refresh every page I look up. The reward points are a joke. I never got the amount they showed I had. I've been with Cricket, Verizon, ATT, and Straight Talk. I would rather have a wire with a cc tin can at each end than subscribe to Straight Talk.

So my story is just nothing short of awful. Every time I talked to a representative I couldn't understand what they were saying. That's just the beginning. They would talk and I would just say ah huh. Yep. Ah huh. Knowing good and well I had no idea what they just said. If that wasn't bad enough I literally had to say "what was that" at least a dozen times per call. I found it strange that they don't speak good English, they mumble and they don't talk loud enough. Can you imagine how bad?

I was nervous to leave T-Mobile after 15 years of service with them, but I was pleasantly surprised to find Straight Talk much more cost effective and just as reliable. My only complaint is their customer service. I was on the phone for an hour, speaking with 3 different people, before someone REALLY listened and tried to resolve my concerns. The first representative was nice enough, acted like he was reviewing my account, never asked for any information that he would've needed to resolve my concerns, kept me on the phone for 15 minutes, and told me he resolved my problem...in reality, he did NOTHING.

I used rewards points two times I didn't receive the data I purchased. They insisted that I received the data and must have used it. I explained that the math didn't add up. It was that simple. Instead of just giving me my add on data, they lost a customer.

When online, contacted customer service through their chat option, was told if I purchase the phone, it will ship the next day FedEx 2 day delivery. Bought phone, they charged my card for $600+, got email that it was processing, waited 2 days, didn't receive tracking number, so I contacted customer service, they said it will ship the following day, contacted customer service through chat 2 days later, they told me it was cancelled, and my credit card won't be charged, I told them they already charged it. Called, they said it was still processing, told them I was suppose to have the phone by now, but you didn't even ship it yet. I told them I wanted to cancel the order, and wanted the refund. They said you can't cancel, and they never charged my card. Ended up doing a chargeback with my credit card. Customer service is outsourced, can't understand what they're saying, and then they lie to you.

I have been a Straight Talk customer for about three years now and I have never had any good customer service. I actually ended up switching services to a different company. They charged me fifty dollars for my plan but cancelled my phone's service. I am a single mother and need my phone for emergencies. I tried explaining that I couldn't afford for a random fifty to go missing and they just kept telling me that my transaction was declined and to call my bank. My bank told me that the transaction did go through and that if I wanted to to have Straight Talk call and talk about what happened or I could dispute my charge. I ended up disputing my charge and cancelling my phone because they tried to pull the same thing on me three different times in the past six months. I'm definitely happier now that I've switched companies.

I've been a customer for years with no problem. Their problem is with their god awful customer service. I suggest NEVER buying a phone from their website. The process is supposed to take 9 days total, but it's day 6 and my phone HASN'T EVEN BEEN SHIPPED YET. It's so incredibly frustrating to run into dead end after dead end talking to their service reps. All I want at this point is a freaking date for my phone to be shipped out. The only answer I can get is "hopefully we can ship it out this week". How is this even legal?? I bought a phone, and they did not even have the inventory to ship it. Completely ridiculous.

Over the course of 18 mos. S/T double charged my autopay account $860. They told me it was from another phone number and if I gave them the other phone number they could look into it. I told them I only had one phone not two so I didn't have another phone number to give them. They said sorry without the other number they couldn't look into it and they didn't refund autopay anyway. I had to shut down my bank account to stop them but they had received one payment for that month and I had stopped from getting it twice so they turned my phone off. What a bunch of crooks, I gave them one star because they didn't have anything less.

First, they disabled my working Verizon SIM and told me I needed a new SIM. Then they sent an AT&T SIM and my internet speed went to crap. When I complained, they offered to sell me a new Verizon SIM which I purchased. After receiving the SIM, they told me my phone would no longer work on the Verizon system, even though it had been working for several months on that system. They had me contact customer service several times, but the response was always the same. They really don't have a customer service department, they have people with a bunch of canned responses.

I have had Straight Talk since 2010, I have never once called in and gotten quality customer service. Kudos for speaking 2 languages, but the language barrier makes it impossible to get help. I am low income/disabled and run a non-profit so I stayed for the costs. I am done. Also, regardless of service date and usage, service and data speeds vary. One day it works as it should, the next day you can't load a web page, or send or load a photo on social media. I was without voicemail for my life and death business for 19 days. Then I had to spend hours researching online and diy updating my APN because my data services wouldn't work and they couldn't help me as long as I was calling FROM MY PHONE. Not sure where else I'm supposed to call from. Overall, it has been a horrible experience and I am going to Google Fi.

I have had problem after problem after problem with Straight Talk. My most recent problem was with the auto refill. Recently I decided to take part in the auto refill they offer because they lowered the rate by $5 for the first 3 month & then $1 every month after that. So today was the first day & I notice that the refill amount was $6 more than usual instead of $5, or even $1 cheaper. I call & she tells me that the E911 fee that is usually .65 cents went up to $5 & some change! Bull!! I told her to un-enroll me Immediately! Straight Talk just gets worse & worse. They're SCAMMERS!

This is the worst phone company ever. I regret the day I ever signed up for their service. They charged me twice. The manager is so rude. They have the worse customer service. Customers is not a priority to them. The manager and agents have no empathy. They do not care. The agent goes back and forth with the customer. Please don’t waste your time. You will regret every moment of it. I wish I had someone to tell me.

I tried to transfer my wife's Straight Talk service to my carrier, but after 5 attempts, on the phone for 45 minutes each time, straight talk refused to release my wife's number. Finally they released it 1 day before their contract expired. Stay away from this company, unless you like wasting all your free time on the phone trying to resolve issues!

After checking compatibility with my Cricket Wireless phone I purchased their Sim kit with a $35 plan. Total cost was $45. Inserted Sim to set up is not compatible with Cricket Wireless. Called customer service at 1 877-430-2355 spoke to representative. Gave me a reference number one 78200 to 209 good credit the $35 over to my son's Straight Talk phone since it didn't work on Cricket. Call today on the 11th with my information to have it taken care of. Representative looked it up said they react applied it to the phone that was original on a number that was discontinued the day I called on the phone never used. Then representative said that number was no good further in the conversation. A very shady company. Do not buy their SIM card kits for Cricket Wireless. They do not work. Save yourself the money and trouble.

Don’t bother. They sent me a form via email for review. Then rejected my review for profanity. ** company. Shipping is the worst. Be prepared to be out of a phone for a week or more. Didn’t even send me the key to open the damn SIM tray and I had to schlep my ** 35 mins away to the nearest Apple store to have them open it. Still so pissed about the whole situation. Never again!

I had been a Straight Talk customer since 2016. I purchased a new iPhone back in 2017 FROM THEM and called to activate it immediately. About two months ago (August 2019) I finally got a new iphone and went to switch it and was going to give my mom my old iphone. We found out that we cannot use the older one because they are doing some upgrade and it's not eligible anymore. Apparently in Dec. 2019 the phone was just going to stop working and NOBODY INFORMED US. We decided to cancel and switch services then. They lost four customers that day due to this. But that isn't where it ended. They are REFUSING to unlock my old iphone because they claim I only used the iphone for NINE MONTHS. Am I missing something or is 2017-2019 OVER NINE MONTHS?!

Purchased a home phone for my mother. Box hasn't worked correctly since Day One. She has to call in from another phone to make outgoing calls. They won't troubleshoot with me. I can type to her to tell her what to do. They won't do it. Wants her to call in. She doesn't have an alternate way to call them. When her health care worker shows up she tries to help. As soon as Straight Talk hangs up she once again cannot make outgoing calls. They are rude on the phone. Hard to understand. Very heavy accents. Not handled in the USA. Very poor service. If they can't fix it I think I'm going to the bank and have them refund everything I sent to them. This is BS. I got this service I am disabled. There is only so much money to go around. How many times can they troubleshoot?

I had Straight Talk for over a month now and I was like okay it had pretty decent service but not in all the areas I live. I could put up with that. But I started having zero Internet service and slow ** service so I decided to call. I called five times and they kept hanging up on me and then when I finally get to a freaking employee of course I was frustrated because I've been hung up on five times. But I asked for a refund because I was tired of being hung up on and dealing with this crap and they wouldn't do it. They do not do refunds. Beware. I lost money out of this and it's crap because I'm not even getting proper service and I only used 20 gigs!!

Updated on 10/05/2019: Just as an update. Porting my number back to CC was like trying to squeeze an elephant through a manhole. I eventually had to call them and got a rather snotty manager who refused to do anymore than give me my account number and pin. CC was still unable to get a port due to ST not responding. It wasn't until this morning that I finally had cell coverage with CC. People, think twice about getting a ST phone. I know there are people who love it and have never had problems but there are an equal number with the opposite feeling. I spoke to a cell phone industry person who told me that ST is fine when it works, But when it doesn't it's terrible.

I am beyond frustrated with the service on this phone. I didn't pay $60 a month to have unlimited everything and then not even be able to watch some Netflix. My Snapchat won't load, Hulu, Netflix, Instagram, NOTHING! But if I switch to a cheaper plan I'll run out of data right away. I'm so upset that I paid so much for a service that doesn't even let me do anything!

After years of having an older cell phone, I purchased a smartphone from these people. The phone would quit working every time I went into an adjoining state. I called customer service. They were decidedly unhelpful and ignorant. They kept telling me to call them when I went to another state. Folks what part of the phone doesn't work do you not understand. I went to a different company and have never looked back.

My story starts about 45 days ago when my wife's data service just stopped dead in its tracks. I did what anyone would do and opened a support request, to which I was told first to wait for reactivation to be sent out, no go... Second time I was told it was being escalated and it would be fixed, well they closed the ticket out as resolved with no actual fix, still no data. So I go to change services, no love lost, enough time wasted. I waited a bit too long and one day after my contract ended the port went through from Comcast and they claimed I had to pay $39 to reactivate service to get my number which they "own".

Straight Talk is trash, nowhere close to being worth the cheap service. I used to love Straight Talk but, in the last year it's turned to trash I don't want for free! The customer service is like being operated on fully conscious, I'd be better off translating Egyptian hieroglyphs into English. If I had the option I'd demand a full refund of every penny I ever gave them, on top of filing a lawsuit for pain and suffering and mental anguish from dealing with them and their customer service!!!!

Have been using Straight Talk 3-4 years. Last year I paid them $200 to just retain my cell phone number because I was travelling to the UK and would not use my phone for 4 Months. This year I called to ask if there was a plan that would allow me to retain my number and was told $380 would be the cheapest. This is in my estimation Extortion.

I enrolled in Auto fill (30 days) in 2018. When I started this it was automatically deducted on the 22nd, now it is taken out on the 13th. Why can't they do this on a monthly basis instead of daily basis of 30 days. The plan for auto also stated that "no other charges would be made/taxes are included for your area". Been paying the same amount monthly (on 3 phones) since 2018. Now I am getting different amounts deducted every month. When I called "it is because your state is now charging a tax and it will change monthly." Might as well join another carrier, they all charge whatever they want to, only their bills come "monthly". Do not see any advantages to auto refills.

Update on 11/7/2019: Today 7 November 2019, changed phone service from sprint back to Straight Talk. On the landline for 1½ hours with Ivy. She had the patience of...she just had the patience to put up with me. We did have a good time. I tried to change service by myself and that did not work. So I called customer service and was put through to Ivy. For the next 1½ hours she worked with me to get the service changed to Straight Talk. She worked with the Sprint SIM card and got me all set up and I kept my same phone. I believe using with SIM card did have to reboot the phone and start all over. Understand, because I don't live on the phone. I can reload all my data and phone numbers and I'm okay with that and I'm still using the Sprint SIM card, so I'm returning the "Keep your own phone, SIM activation kit" to Walmart...never had to open. Paid up online, good to go.

The sales guys told that phone could be unlocked after 1 year usage on a Straight Talk number; I have used the phone for 2 years; even today, if I ping the sales guys, they are telling that unlocking is possible; but the unlocking deptartment is crap. They don't listen or let us listen. They just say everything is a hard accent (at least for me) and then are key in disconnecting the call. I have called customer service previously for different issues and it was never pleasant. Cell service is good.

Straight talk stole $46 dollars from me and refuses to give me back my money. Unless you want to be scammed, be on the phone for hours, and bounced around from one incompetent rude person to another, please avoid this thieving company who loves to steal from Americans. I ordered an iPhone 6, made a payment of $46 to their partner Smartpay for leasing. Straightalk never shipped the phone. FedEx order only said pending. I called Straight talk customer service several times to find out where the phone was. They were rude and refused to help me, and then canceled my order and refused to give me a refund. Smartpay also refused, so Straighttalk stole my $46 and I received nothing. Smartpay said I sent the phone back, which was a lie because it was never shipped!

(If you want headaches switch to Straight Talk.) Tried straight talk to save a few bucks, it was not worth my wasted time. Yes straight talk uses the Verizon network but not at the same level that Verizon customers have, therefore you do not connect as well as Verizon customers! We had two new phones and when my wife’s phone data stopped working I called customer service, ha ha what a joke. After four technicians and four hours and a new SIM card, It was determined that the phone is defective.

I have had service issues for the last year and a half. Bought 3 new phones at $150-200 each. 1 rep promises compensation the next can't find no records of it. Can't go back and check a recorded call for something they said but if it was turned around I'm sure they could go back to a call. They suck. Do not use this service!!

I've been with Straight Talk wireless since October 2017. I pay all this money every month for my phone to have bad service and my data not working. I have called technical support multiple times and nothing ever been solved. Then representatives don't know how to talk to the customers. I left At&t for Straight talk wireless. So I don't prefer people to go to straight talk. I'm going to Cricket.

I signed up for Straight Talk, enticed by the idea of a contract-free plan at an affordable price, but was horribly disappointed. They refused to unlock my phone, even though I am moving to a country where they can’t even provide service, rendering a $300 iPhone a completely useless waste of money. Do not buy a Straight Talk phone thinking there are no strings attached, because they are, just hidden in fine print and manipulative advertising. You’re basically signing a 1-year contract, and when you consider that their phones are hardly competitively priced.

The worst technical support experience of my life, I switched phones, I was is having data issue with my new phone. The representative told me I had to go into my activation kit to get a new sim card. I did. Long story short she didn't know what the hell she was doing. After about an hour with technical support I decided to switch back to my original sim card. She told me my original sim card was blocked and there was no way for her to re-activate it. I had to spend additional $41 to buy another activation kit, and nobody will reimburse me. Is hopeless trying to get through to anybody that speak English. All the operator all the departments are outsourced.

First, I bought a phone from them that already COST MORE MONEY than what my present carrier was selling it for, Metro PCS, by about $40, but I paid it because I really wanted to try Straight Talk. WHAT A HORRIBLE MISTAKE! The first thing I noticed was that they ADDED FEES on my bill! So, I paid more for everything including my monthly bill than what they told me it would be. That's two bad things there... Third bad thing I uncovered is that if you want to add an additional service, or lower a service, YOU CANNOT WITHOUT canceling out your current plan and buying a whole new plan! I was completely baffled by this when I wanted to add international calling to my phone but they told me I had to cancel out the plan I just bought that day and lose all that money I paid and buy a whole new plan!

I wish I could give 0 stars. I have used Straight Talk consistently for AT LEAST six years now. That being said, I have bought many phones. The last one I bought was in 2017. Apparently, even though that phone had the Straight Talk SIM card in it (transferred from ANOTHER Straight Talk phone,) IT DOES NOT QUALIFY TO BE UNLOCKED. It was active and used for TWO almost THREE years with a STRAIGHT TALK SIM CARD. I have spoken to not one or two but SEVEN representatives today alone. Each one equally as rude as the next. I was put on hold twice for a total of two hours to speak to a "manager" that never answered.

I was going to buy a iPhone 8 plus and I chose the $34 a month plan and I filled out all my information and it wouldn't let me order and then when I finally filled it all out the price went from $34 to $94 a month. I'm not paying no damn $94 a month. Then I called for customer help and they didn't know how the crap to help. I called for help not to be transferred to another apartment to talk to another person that also didn't know how to help... They helped all right by transferring me to another idiot. I was transferred to like 3 departments. Ya I'm not so happy with it right now. I'm not gonna buy nothing else from them so.

Straight Talk sent us a promotion about signing a family member up and getting a free month for the family member and a $25. gift card for doing so. We got my son a phone and completed the necessary steps. He NEVER received a free month and we never received a gift card. A SCAM!! I called and was on the phone for 30 minutes. They just kept repeating themselves (barely speaking English) and I couldn't get anywhere with them. VERY DISAPPOINTED!!

Straight Talk is like a bad marriage. I think that's the 100% best way to put it. Yes they have the best phones and plans but the worst service in the world. What's the point in all those perks and you can't enjoy the service. My last purchase I brought a brand new iPhone which came dead out the box. Immediately I contacted Straight Talk and they said it's not on them and that there is nothing they could do that I would have to call Apple which is not right. Even Apple was appalled by what they told me. I was stuck with them for two years because I had no choice. I've moved on and won't go back. If you have a choice I absolutely do not recommend, it's a reason why they're affordable. You get what you pay for.

Purchased a new AT&T phone and was told that my old phone (Verizon) sim card would not work with my new phone. Went to Walmart and purchase a "bring your own phone" plan for $55 so I could get a new SIM card and use my new AT&T phone. Called to get my service activated and my phone number transferred. They informed me that I was all set and I could use my phone without issues. Well, 5 days later, I go to make a call and have absolutely no service. I called Straight Talk and they said they had no recollection of me adding a new plan and all they had done was transfer the remaining cycle from my old phone (Verizon) to the new one (AT&T). They asked for proof of purchase or if I had kept the bring your own phone PIN which I did not have since I thought this was already taken care of 5 days prior.

I tried to change my phone number, things didn't go right. So I called several times, talked to many representative and was on the phone over 2 hours each time. The problem never got solved for over a week. I was told I would get credited for that time. My phone finally came back on after over a week with no service and I never got the credit, and then my phone was turned off 2 days before my phone was due to be played again. I am very very disappointed with this phone company and Wal-Mart is the only place you can buy the phone card. It's a inconvenience every month having to travel to Wal-Mart every month. I wish they would sell the cards somewhere else besides Wal-Mart.

Seven years as a loyal Straight Talk 'Auto Pay' customer and one mistake with my debit card bank account, they upped my monthly charges... one day after payment was due. Saying... I had to pay the 'New Plan' price. I will not be their customer ever again after my current month expires!

I've had to use my hot spot for work. They say it's not allowed but I have found a company that is just as cheap and they allow you to use your hot spot. It's WING. They have great service, awesome coverage, great reviews a lot better than Straight Talk. I will tell everyone I can to switch from them because when you pay for unlimited data it should be unlimited. If anyone know how or have any ideas on bringing Straight Talk to court I would love to know how or where to start. They are stealing money from their customers and lying to them when they say unlimited with no cape a bunch of hogwash.

I’ve been a loyal Straight Talk customer for 6 years. Last Wednesday, August 21st I called to get my phone unlocked since I’m switching to a different phone carrier due to a family discount. My phone has been in use for over a year, so it is eligible to be unlocked according to the Straight Talk policies. I have spent about 5 hours on the phone in the last 10 days, calling 1-2 times every single day only to work with incompetent customer service representatives after another. Each day someone said to “call back in an hour, our unlocking person isn’t here.” Then when I called back “the person who can unlock the phone has left for the day.” I was also told:

I texted BYOP to 611611 to check if my iPhone 6 is compatible with Straight Talk. After going through the process, I received a "Good news!" text back saying that my iPhone 6 WAS compatible with ST. I bought the $45 plan from Walmart and tried to set it up. It didn't work and resulted in errors, and the system said I had to call Customer Service. I called Customer Service, and I have been on the phone for nearly 2 hours because the Straight Talk rep cannot figure out how to port my number from Sprint.

I continuously get messages that I'm using my phone as a hotspot even though I'm not and they slow down my data to .25 Mbps. They used to be great but now they suck. I pay for unlimited everything but the foreign people I speak to don't care. I'm done!

I've been a Straight Talk customer for years. I love their services. Only problem that puts it at 3 stars is, that I have unlimited data but can't use hotspot. So I brought the Straight Talk hotspot kit. I live in the country where no cable or internet companies have SERVICE. Problem with hotspot is, you get the highest data package which is 7gb for $75. I bought my 6 year old a Xbox. Just setting up his Xbox and downloading the update for his game basically used that whole plan. Please come up with a unlimited hotspot..

I have been using Straight Talk for many years now. I recently changed carriers due to an exceptional offer on a cell phone that I prefer. I prepaid my plan with Straight Talk each month, auto deducted from my checking account. Since it was mid-month that I made the switch to the new carrier I requested a partial month's credit for the portion unused with Straight Talk. "That would not be possible, Ma'am, if you read the bla-bla-bla..." "You chose to use Straight Talk...." I told the "customer service" person these fine details are NEVER made abundantly clear to customers, and really, is this any way to demonstrate customer service?? It is unabashed theft, in my book, and I let him know that this is how I felt. I also made sure he knew that if the opportunity presented itself in the future, I would most certainly not return to Straight Talk.

I've been a faithful customer of Straight Talk for 11 years now and they are a ripoff! They advertise their phones to have an access to mobile hotspot. I've had mobile hotspot on my phone and today it's not working. Not only did they violate privacy with my phone they also sell phones that advertise hotspot. According to consumer laws, Bait And Switch Advertising. Bait and switch advertising is a violation of consumer laws. It is a type of fraudulent business practice where one party, such as a manufacturer or business, will offer the “bait”. Not to mention they more than likely have illegals who work for them. You press one for English and speak with someone who speaks broken English and is completely rude with you! I do not recommend this company and if enough people get together we all could have a big lawsuit going and shut them down for good!

I have never had an experience with any customer service dept as inept as these people. Three weeks and counting. Still have no phone service. This from 1st attempt to transfer service from Straight Talk to Verizon. Apparently the phone wasn't compatible, so we said never mind just go back to Straight Talk. We have spoken with an uncountable number of different types of reps and support, with each one coming up with an equally absurd reason why this number and service hasn't made it to the phone yet. These calls have never been less than an hour long, and have made multiple calls each day, it doesn't seem like they are any closer now after 20 days of frustration than we were the first day. I would not recommend this for my worst enemy!!

I would not recommend this company. When you call in to customer service, rarely does anyone know how to assist you and either claim that they are having technical difficulties or transfer you to multiple people who still are unable to help you. So after dealing with the incompetent representatives for the last time, I ported my number to another phone company but wanted to keep my phone. My new phone company advised me to contact Straight Talk and request that they unlock my phone. They would not do so, stating that I had to have 12 consecutive months of service with their company before they would unlock the phone...a phone that I paid for in full, there is no balance remaining on the bill or service.

I lost my phone two days after I paid for a month's service. I got an iPhone and they told me I needed to buy another activation kit and sim card. The lady after much time arguing with her told me I would have the extra activation in my reserve. She lied. I tried talking to management and was on the phone for three hours and they would not give me my extra months paid for already even though they could see it on the computer what happened and wasted my time and money. Being missed is an understatement.

So, I tried to order a phone through SmartPay and Straight Talk. SmartPay charged me way more than they said they would and so right away I called and cancelled. I was told my order was going to be cancelled, but then it wasn't and I got a notification that the phone and service was shipping. I called back very angry but got no help and was told that because the agent said the order was "going to be" cancelled and not that it "was" cancelled, that I didn't have a leg to stand on. So, I returned the phone and service plan. I was told I'd receive a refund for the lease from SmartPay and the service from Straight Talk.

My phone is hacked and they say they can't help with that. It's the worst internet speeds you can imagine most of the time. Even when you pay for high speed it's still slow most of the time. Like when watching a YouTube video a single song might stop 20 times or more.

So I have been having problems with Straight Talk. They keep messaging me and telling to thanks for contacting Straight Talk and I haven't even contacted them since our last problem I had with them about my phone. So here is my problem with the Straight Talk company. When it sends them these thanks for contacting Straight Talk my phone service is gone. I can't make a call or anything. I have been dealing with this a few times now and after I called and complained about it it was fine for a while now. Tonight I get an email that says, "Thank you for contacting Straight Talk. Please turn your phone off and back on again and make a call. If you can't make a call please repeat the steps." Well I did what it asked and I still have no phone service. Mind you I car on a phone call when my drives was cut off and my service plan isn't up yet. I hope no one else is having this problem like I am. It is very irritating.

I have been a Straight Talk user for years and am absolutely disgusted with their customer service. They are falsely advertising using the same towers as AT&T and Verizon. I traveled to Puerto Rico and am roaming. Can’t use my phone for work! I called customer service to be put on hold and transferred over and over. My phone does not work and I cannot be reimbursed! They said I cannot use the phone outside of the zip code the phone was activated in; what a joke!!!

Paid for months' service. Did not work. No refund. No service. Called customer service, received no service stating it was 'technical issue" BS and they kept my $35 as phone never worked. Buyer BEWARE! I have an unlocked iPhone 5 that has been used multiple times on Straight Talk network for when guest come to visit from abroad - I provide this smartphone for them. It is activated when guest are here. They screwed me this time, so no more!

They have terrible customer service and even though I press “1” for English it’s still very hard to understand them. I was on the phone with them for 6 hours because my phone said “no service”. They still never resolved the problem and I got disconnected and recordings several times. I would NOT recommend them!!!

I could write a big old review about spending 3 days on phone trying to get someone to address my problem but I’ll just say you can’t understand anybody even manager and there is no technical support. I was satisfied with Straight Talk till I had tech troubles which were on their end. Not worth it to save a few bucks. I know Verizon has a prepaid plan cause that is what I switched to and if I have a problem I can go to their store and talk to someone who speaks English plus their plan is only 5 dollars more. Never ever going back to Straight Talk.

I was told the phone and plan I ordered last Friday was going to be delivered today or tomorrow. After being told by customer service this morning it would be, I received an email the same afternoon that the phone was in high demand and would not be delivered and CC wouldn't be charged. I checked my CC and it had been charged. I was leaving for vacation on Friday and really just wanted a phone and plan before we left.

Just want everyone to be aware of the poor business practice of Straight Talk online. I bought one of their phones online. The phone did not work. Their customer service thought maybe either the phone or the sim card was bad. Straight Talk shipped me a new sim card but sent it to the wrong address in town. The address they used was so far off, the package got delivered to the other side of town.

My wife (an existing Straight Talk customer) received a promotion by mail from Straight Talk to "Bring a family member to Straight Talk and they get a free service plan and you get a $25 gift card of your choice". The promotion came with specific instructions on how to benefit from it. So my wife and my son (Straight Talk customers) bought a new Straight Talk smart phone (1st step in the instructions) for me and I activated the new phone (2nd step in the instructions). I then tried to claim the promotional free service plan and gift card (3rd step in the instructions) by logging in to the provided website but it did not work. So I called Straight Talk for help with this using my home landline.

Spent over an hour yesterday troubleshooting about my new iPhone having text issues which they told me to cb if it continued. It has and they still will not do anything. I have 3 phones with Straight Talk and have had for a few years. I am forced to find a new service since I literally cannot send or receive texts unless I turn my phone off and on several times a day.

They will not let you cancel your auto-charge online. So, have to call, then wait forever on hold, then get disconnected, call again, get transferred, then maybe get a hold of someone that can help at their Philippine call center.

I have had Straight Talk since they first came out and never had any problems. Since they have employees who barely speak English and can't understand your question, it is a joke! I wasted an hour and three supposed supervisors to get no results. Come on Straight Talk... Come back to the USA!

3 months ago I bought my wife a new Samsung Galaxy s7 phone and now the screen flickering and have tried Googling and YouTube fixing it and no help from Straight Talk. About to choose another provider after 5 years of service.

I ordered a new Samsung Galaxy S8 via their website and of course you have to purchase a plan with it. My total was about $412. It took me 5 days to get the initial phone and when I received it, it was defective. I couldn't open emails, couldn't text because the messaging app just kept "force closing", nor could I make a call and hear the person on the other line. I immediately contacted Straight Talk and asked for a refund. The lady I spoke to encouraged a replacement phone and that would fix the problem. Against my better judgement, I waited another 5-7 days for the replacement. I received that and it was doing the same exact things the previous phone did. I think they just received the defective phone back, slapped a piece of plastic on the front as if it was new and mailed me the same phone back. They claim they have different IEM numbers but that is not true. So now I am almost 3 weeks without a cell phone.

US MILITARY SERVICE MEMBER REVIEW. After having their service for 18 months they decide that they no longer can use my Samsung Galaxy Note 8 on their service. This is a $1500 phone and her response was, "Go buy a Straight Talk Galaxy." So now I will have to go buy another phone exactly the same but on their plan. I'm not gonna do that period, you've had my phone for 18 months on your service and now of a sudden it's not eligible for connectivity? What a bunch of Scams these people run. When I did have their phones I would have to replace them every 6 to 12 months because they would just quit working (13 PHONES IN 5 YEARS). And every time I would call they would explain to me they no longer carry those phones.

I have had Straight Talk for a year now and for the last five months I have nothing but had issues with trying to refill my service. They told me to wait 5 minutes 10 minutes. I wait those few minutes. My phone still not active. When I call I get told to wait two hours. I wait 2 hours. Guess what my phone still not active so anybody wanting to use Straight Talk I advise highly against it because you talk to people overseas that you cannot understand. They will not help resolve any situation. All they do is say, "I'm sorry. Please give us two hours. We're working on it." Well I've waited two hours. Now I'm losing my job because I do not have my cell phone because they will not help me. I should have never of left AT&T. This is one of the worst cell phone providers that I have ever heard of a never used. I think they are a joke and a rip-off for just people to pay money to them into a foreign countries can benefit from me.

I had Straight Talk for about two years, the mobile service was good. No complaints about that, I decided to ultimately switch because while on vacation the iPhone 6 that I purchased FROM THEM stopped working due to electrical issues within the phone that was not caused by me. I had auto refill and this happened right when it was time for them to refill my account. They took my money for a new month of service but refused to work out any deal for me to purchase a new phone, no discount, no upgrade pricing. (They were actually trying to charge me MORE than the price they were offering new customers!!) They give zero cares for retaining their customers. What's great mobile service without great customer service?

Like many here I'm beginning to question Straight Talk's business ethics. I've had their service for over 8 years with the same phone number & gone through 4 phones I buy from Walmart. I buy the $10 global international card because I call my fiance in Algeria, been using it to make calls with no problem until 6 months ago. I now get a recorded message saying, "Your call pattern has changed, please contact customer care to review your account." I've been through a dozen tech reps over last few months promising they'd reset my phone & I should now have no problems making the call.

Let me start off by saying I used the service a few months without problems. But if your service ever gets cut off, stop using it entirely. They will steal your money, and calling their customer service is a total waste of time. I spent plenty of time on the phone, they accomplished nothing, sent me off with no service and no refund. I would suggest going with any other service or paying more if necessary. You'd be better off doing that than wasting any money for a fraudulent service that isn't provided.

Straight Talk just stole my money. I'd paid for a year plan. With a month and 1/2 left to go, because Straight Talk does not support Wifi calling, I bought another phone with another carrier that supported wifi calling. I wanted to keep the phone number I've had with Straight Talk for around 10 years. I called Straight Talk and talked with a representative. She told me to change my number over to the new carrier and then call Straight Talk back and they could process the refund.

I have had Straight Talk for 5 plus years. 9 days after I bought a unlimited 55$ plan card they shut my data off completely, said I would have to be tethering to use more than 8gigs a day. My phone has no tethering capabilities and I can prove it to them if I could just send them one screenshot but they say the only way to get my data back is to pay another 55$ 9 days later. They are crooks, liars and thieves run away.

I was drawn to Straight Talk on the recommendations of a couple friends who used them, due to their low cost. However, since I became a customer I have had numerous issues with them, including having to repeatedly order new SIM cards for a new phone because each time they wouldn't be activated, causing me to go several weeks into a new job with no phone. The most recent issue I had was that I was enrolled in auto-payment, apparently in error. I immediately canceled after a payment was processed without any warning, having not used the service whatsoever since the payment had just been processed. Straight Talk refused to refund any of the payment. These are a couple examples of my experience with the company but I could go into greater detail on many others. Best to avoid Straight Talk and find a more reputable company.

I ordered a phone and a plan and never received a tracking number or any phone. I spoke to multiple people including higher management and they were very rude and nasty. I was assured multiple time to give them 24 hours and it will be delivered. When called back my order was cancelled and never gave me my money back so I’m getting a attorney involved as we speak. I have all documents to prove it. I was also refuse to speak to management and Corporate several times.

This company would do so much better if they gave people the option to upgrade their phones without having to purchase another service plan on top of the one that they already have. I want to pay for my plan with one card and my phone with the other but they have it set up where you have to have them both bundled or you can't get the phone you want. This is very poor business if you ask me. If I can split the two payments then I can afford it otherwise, it is too expensive to do when trying to upgrade 2 phones. That's $200 a month on one account rather than $100 per account on 2 accounts. This company needs to put their customer first rather than the bottom dollar. Maybe then they wouldn't lose so many people.

Was disappointed when I was promised a $20 discount to upgrade my phone. My present phone will not be compatible by the end of the year so I decided to upgrade. When I got the invoice, no discount. Called to complain but they would not do anything about it. I will consider taking my business elsewhere now.

Even though Straight Talk advertises "Nationwide Coverage", a few years ago they did not have any service anywhere in Alaska. In June 2019, they had spotty coverage in a few big cities. No service anywhere in or from Canada, even for additional payments. When I had my credit card hacked and frozen this week, I tried to get Customer Service to extend my service date 5 days until I could get my new card number. They would not do anything for me, so I guess my phone will go dead next week. Time for a new carrier.

First when I switched over and attempted to port my lines, THEY LOST A phone number somehow! I tried to renew for the next month, and purchased 2 lines unlimited for $90. They lost or attached 2nd PIN to another account. So in review, I've spent 3 hours or more dealing with incompetent CSR people in 1 month.

I've had my new Straight Talk mobile phone and new cell phone number since June 11, 2019. I have no complaints about the cell phone. It works perfectly and is in perfect condition. My problem is with my 'new' cell phone number. Ever since I got this 'new' number*service, I've had nothing but issues. From day two, I've been harassed by bill collectors and companies trying to get ahold of 'Bernard **.' I've had calls from individuals seeking out 'Bernard **', and when I try to explain that this is a new cell phone account and 'Bernard **' is not attached to it, the person/s on the other end become quite irate and accuse me of lying. I've also received calls from outside of the United States, all ringing in the wee hours of the morning.

Had been a customer for more than four years. Most of the time there were no problems. Couple years ago customer service went to the Philippines, made communications about twice as long to get something done as when the C.S office was in Florida. Then the customer service offices moved to Mexico and with it came this terrible service not just the relations between the company and its customers but also in the quality of cell phone speed. You know it's cheaper for a company to sell throttled service than the Real 4GLTE.

Having purchased prepaid plans for about 18 months and having ongoing data speed and internet connectivity issues from home. Straight Talk has buried in fine obscure print they can block our use of data whenever they deem necessary, and as it turns out that is daily, and occurred primarily in primetime and weekends. Unlimited Unlimited is limited. 25GBs of 4G LTE speed rarely occurs, often data is choked/throttled before 3GBs of Plan is used. Emails show up hours up to a day later. My last plan was throttled for using Google Maps during navigation on a data plan that was not a week old. Customer service is someone reading off a card, and it is always the same advice to reboot phone or reinsert card, or to buy more data even when the current data has 20 plus GB data left. I left Straight Talk a month ago. My new provider is ** - which is already a ???? percent better.

I needed a phone to do my ride sharing. I bought a Pre-Paid Straight Talk Phone Card for Unlimited Data at $55 at Walmart. When I got home it said my phone was no longer compatible. No reason why, just a window that pops up and says “We are improving our services for you." But unfortunately this phone is no longer compatible. I asked Customer Service (in futility) and they just regurgitated the same thing. I looked it up and the iPhone 5s is most certainly compatible with 4G LTE. But it still refused to let me use the phone.

I have been a customer for years. Bought a new Straight Talk iPhone. Between Apple help and Straight Talk I have spent over 5 hours trying to get it activated. It'd be great if SOMEONE knew what was going on. Apple help has spent over 2 hours on hold with me with this company. There is no structure or actual supervisors that can tell them what to do to make our new product work. Every technician says that they're leaving notes on your account (which takes over 5 minutes) but you have to explain yourself every time, even though you're being 'elevated to a higher rep'. Absolutely awful as soon as you need real assistance.

My Samsung S7 Edge was not compatible with their service. I could not talk on the phone and use data at the same time. I spent over 6 hours with multiple days and calls working with tech support to try and resolve the issue. When leaving the service they didn't refund 1 of my prepaid cards because it had been keyed in already. But I couldn't use it because I switched to another company due to their service not working. We had purchased an Apple phone from them at the same time but couldn't move that phone until it completed a year with them.

I have always had troubles with Straight Talk's Customer Service, but today was the worst! My sister ordered a SIM card on the website, and paid the extra $14 to have it next day. She didn't get it the next day and I actually had to drive her to the FedEx shipment center in Tyler, TX to get her package. She wanted her $14 back, and got nowhere with Straight Talk. They did nothing to try and help her. One girl, Lisa, was being EXTREMELY discriminatory, and beyond rude. It got to the point where my sister got a hold of corporate, and after still getting nowhere with them, the "manager" at the corporate office hung up on her, and then proceeded to disconnect her service.

I have had a lot of trouble with this carrier. Calling for help is frustrating because their reps speak poor English. My service loses the connection often, and even though I pay for the unlimited plan, I usually get slow. I dropped and broke the glass on my old phone, so purchased a new one. When setting up my account, I got a warning saying my phone wouldn't work with the updated 5g system. It was already past the ten day time period for returns Walmart allows, so I'm stuck with the phone. The manager at the Walmart where phone was purchased even told me she thought Straight Talk was not reliable. If you like frustration and lots of coverage interruptions, go with Straight Talk. Otherwise, don't!

Straight Talk has the absolute worst customer service on the planet. The techs do not understand English and do not know how to troubleshoot and resolve problems. My wife and I both have been Straight Talk customers for years. We both have auto pay and use the same card. For some reason her device does not show up on my account. So, I tried to add her phone to my account only to receive a notice that this device is not on my account. Well DUH. How stupid are these people? On the phone with them for hours and the tech says my SIM card is broken. WHAT! Broken? What an idiot. I finally talked to some who had half a brain who gave me a PIN number and that fixed the problem. I can’t take making another call to Straight Talk Customer screw ups. I’m switching to another service.