Straight Talk Wireless Reviews

I am a customer age 79. I have Straight Talk Service. I purchased a Galaxy J7 when I started my service in Feb., 2018. I decided in August, 2018 to get an IPHONE because my friend had one. I ordered it from Walmart and paid for it in full. After I received it, I was unable to use it correctly so I switched back to my Galaxy phone. My granddaughter had her iPhone broken recently so I gave her my iPhone 6 since it was not being used. However, the ISP is AT&T so I called and explained the problem, "Could I please get the iPhone unlocked." I was transferred to 4 different people, had a series of 8 phone calls (4 mine outgoing, 4 theirs incoming) and was actually on hold for 3 1/2 hours over the 7 hour period I was trying to get help. The man in the unlocking dept. would only say "Cannot unlock the phone (about 50 times)" and when I finally asked to speak with a supervisor I was told there was not one available. That all happened on 12/26/2018.

I changed my plan to International Plan based on the information on the Straight Talk website that claimed there was coverage in that area. However, there was no coverage so my phone did not work at all. I wasted money on the more expensive plan and did not get to use my phone. I tried to change back to my original unlimited plan online via auto-refill and selected the option offered to have it take effect on my service end date next month, but it was going to charge me for it today. I have auto-refill already set up so why would I pay for my the plan today when I'm normally charged on my service end date and I selected the option for it to take effect on my service end date.

I paid for a service plan online and have proof through my account with US Bank that it was removed from my account, Straight Talk will not produce the minutes I paid for in full, they were extremely rude and unprofessional at all times and now due to my purchase my account balance is too low for me to follow their instructions. "Purchase another plan" so they can steal another $49.96 out of my account that doesn't have that much in it. Right on Straight Talk you are the best at stealing and not doing anything to resolve it. Never buy anything from Straight Talk Wireless unless you can afford to have a thief for a service provider. There is proof of this entire ordeal with Straight Talk.

Purchased two phones for my daughter through Straight Talk website (still have receipt) for last year Christmas gifts. When I activated lines, I purchased the damage protection, Easy Exchange Plus annual contact (12-25-17 thru 12-25-18). I've been trying to get my daughter's phones replaced for the last month and had no luck. First told that my protection plan purchase don't exist for the phones, explained that I have the receipt for proof. They didn't want to see it. Second time told that coverage don't cover screen damage, explained that I can pull up on their website were out days it is covered and read it to them.

Firstly I tried to set up my new BYOP phone at the Straight Talk website through my existing account as a phone transfer. I had a phone with them for years and tried to transfer it to my new phone using the SIM card I bought from them and my new Verizon MEID. The website gave me errors saying to call them. The first ST employee told me that MEID on that phone didn't exist. I had to call them again then I found an employee that would manually type in my MEID to find it (important step if they can't find your MEID). The Straight Talk employee set up my phone and it was working. I had texting, phone and Internet. I woke up the next day and my phone service stopped working.

I just purchased a Galaxy 8S Plus and my old phone was an iPhone 5S. My problem is that all my text messages from people who have iPhones are going to my old iPhone and not my new phone. I first was told just to turn off the iPhone for 24 hours which I did. Then I was told 2 days later to turn off my Galaxy and turn it back on and send a text to my self and that will clear the problem. After the rep told me the reason why is because the old phone was still connected to wifi. My problem is still not fixed after spending hours on the phone the since Monday.

So I was with Straight from November to December because I lived in Oregon and moved to Alaska. When I moved to Alaska the service worked intermittently. I would be on a call then drop it and then calls would not drop in the same area. So I researched the different service providers in Alaska and found the best one is GCI (still some areas have no reception but no dropped calls). When I switched I had the service for about 40 days and thought well I have a phone that is paid for so I will pay to get it unlocked. I paid 70 dollars just to get it unlocked and found that the company marked as blocked, reported stolen, or lost.

With Straight Talk, I was forced to understand why AT&T, Verizon, Sprint etc charge the way they do for their services. Not only are you paying for the products, but you’re paying for a quality level of customer service. I by far have experienced the worst with Straight Talk. One day I had an issue, requested to speak with a supervisor and the representative attempted to change his voice, and state he was a supervisor. These representatives will disconnect the call if you as the customer present any form of an issue or express any form of concern. I brought my own phone number to this company, and since then, I receive harassing calls and texts from scammers daily! This company proves you literally get what you pay for! I’d rather have a $100 phone bill rather than continue with Straight Talk. Their service is literally disgusting and disturbing.

I recently have been trying to give my son my Samsung Galaxy S7 that was used with AT&T for his Straight Talk account. The first call with customer service was ok; I was told that I needed to purchase a SIM card for the phone. So, we go to Walmart, but they only have the sets for new customers which include the first month fee. I don't want this seeing how we aren't new customers and I have it set up for auto withdrawal for the monthly payments. So, I call from Walmart and see how I can get just the SIM card. The girl this time (and they are all foreign! lot of trouble with language barrier) tells me the Samsung isn't eligible for Straight Talk. I have to tell her the last person told me that it was and just needed SIM card, so after an hour long conversation in Walmart on my cell, she finally figured out how to order the SIM card for me and mail it.

I pay unlimited for 4 years, I have every receipt. I can never access internet, never use all minutes and never text. Will not carry over minutes for calls and text unused, 47.81 a month. I don't take pictures, can't send them. But phones are needed. It's a flip phone. Never video.

Called in to discuss the issue my # was having (my phone would not accept any communications from anyone outside of Verizon's network) and had both the initial tech and her manager fully explain my situation several times only to hear "the only information we can provide is a ticket number and porting request number". When asked to provide any written documentation about the port they ended my call abruptly (yeah--they literally hung up). They refused to speak with my other service provider, send any documentation, or come up with any resolution what-so-ever. There is also no other contact info besides live chat for support. So it looks like they get to be terrible at customer service without consequence as there are no other methods of contact for CS issues. Fortunately, they are no longer my problem.

Straight Talk sucks. I switched to Verizon after being in order to get my brand new phone that I bought. It was only month old. First thing that kept happening is my service would just go. They would say, "Oh you need a new sim," and send me one within a day. It would work again then it just stopped working at only a month old. Tried to get a replacement. The guy said, "No you don't have to send the defective one back," so I sold as a part phone come to find out I did have to send it back first. They suck. Verizon prepaid is 100 time better.

I hope someone at Consumer Affairs will contact me with urgent help. I am from South Africa. I arrived in Orlando USA on Friday 7 Dec 2018. As I will be traveling through various areas, I went to Walmart and purchased a Straight Talk Wireless Kit for 45USD. This is a costly purchase for me. I mainly require mobile data for my travels. I activated this service on my mobile phone on Saturday morning. The pack contains 3 SIM cards. I first used the AT&T sim card. This gave me instant data, text and calls service. I could not activate the HotSpot so I called the Straight Talk Customer Support. The agent told me that the AT&T card is not compatible with my iPhone from South Africa so he deactivated that sim and activated the Verizon sim. Once disconnected, and after switching the phone on, I had no data access.

I bought this phone in Nov-17 and has been using it with Straight Talk plan since then. After 1 year this Dec-18 when I called helpdesk for phone unlock code which as per Straight Talk policy "eligible to unlock phone after 12 month of consecutive service" reply was phone never got used with Straight Talk and this is a new phone. I explained them that I have been using it with Straight Talk and paying for services since past more than 12 months but no one cares to help me. Call transferred 3 time without any resolution and customer care was too RUDE. This is the worst customer care I ever landed up with.

I truly hope this review will save at least one person from the hardships I encountered by using Straight Talk Wireless. Straight Talk Wireless may be "cheap" but you get what you pay for. Cell Service drops quite often, once you use about 2 GB of your data it slows down to extremely slow. You are unable to stream music, videos, let alone send text messages in a timely manner. Unbeknownst to me, once you purchase a phone through Straight Talk, that phone is locked into ONLY Straight Talk service for a whole year. Regardless of your happiness with your current plan or your desires to change services. I purchased a $500 iPhone through Straight Talk and not once did the sales representative inform me of this absolutely obscene "rule."

On the 23rd of November I called Straight Talk to refill my husband's service. I had a Visa gift card I wanted to get rid of so I figured I could use that to pay the $55 to refill his phone. Well It didn't work so I asked to talk to someone and they explain I can't use a gift card. No problem that's fine. I get my debit card and pay for his plan and think nothing of it.

Previous Verizon customer Galaxy S6 locked to Verizon. Changed the SIM to what Straight Talk provided. Phone immediately started having problems. Random restarts at least twice a day. Refuses to accept incoming messages, but gives no indication of such. Leading to continuously pissed off co-workers and friends, when they sent messages I never receive. Continuously dropped calls in the exact same location that I've NEVER dropped calls on with Verizon. Slow as ** data it's completely unusable. And I'm convinced and suspect the SIM card has somehow broken my phone with the random resets, extreme battery drain, and broken apps. Straight Talk isn't worth $5 a month...let alone $55.

Switched in April 2018. First sim card lost in shipping. I received a smashed and torn box with no sim card. Was treated as if I was trying to get an extra sim card. Finally got card in May. First month ok. Second month started to receive notifications that my service had expired, then would shut off data. Phone would work briefly if rebooted, but within three minutes I would receive notification that my service had expired. Made dozens of calls to customer DIS-service and was hung up on, transferred until call dropped, or tried to explain my problem to someone who barely understood the English language.

Bought an iPhone 6 at Walmart because a friend of mine just bought one as well. She was able to install her SIM card from Verizon and the phone worked just fine. When I installed my SIM card from T-Mobile, the message stated I needed to have my phone unlocked. When I called customer service she took my IMEI and transferred me to tech support to have my phone unlocked. While waiting for a callback, I loaded all of my information into the phone. When someone finally called me back, they immediately told me that my phone is not eligible to be unlocked. I'm thinking that this company is allowing some service provider's access - such as Verizon, but clearly not T-Mobile. I feel discriminated against. Also, their customer service reps should have known better and told me up front without wasting my time. Spoke with supervisor Jose who was not helpful and said "I just work here." Not nice.

This is the most horrific excuse for a customer service-based industry I have ever in my 50 plus years run across. Their service agents are rude. They don't know how to help you. They don't listen to the problem. They have screwed me out of three weeks worth of wireless service that I have already paid for and have been paying for 4 years now. I still don't have a phone because they keep sending the wrong SIM card. They changed my number when I didn't want to. I hate hate hate this company.

I have been with Straight Talk for quite some time now since 2013. As of now my relationship with ST has been tolerable, honestly, they offer cheap service and you get what you pay for. I brought in my own phone and phone number to save money. I did ($570 as of Nov 2018), but if it wasn't for my company giving me a phone I probably would have left a long time ago.

I rarely go over 2gb of data so I've always paid $35 a month. I've recently been using IHeartRadio at work for about 4 hours a day, 5 days a week, so I upgraded to $45 a month for the extra data. Two weeks into my service the data is COMPLETELY shut off, no apps work, only calls and text. The only thing I could find is Straight Talk does this on purpose with their clogged 4g LTE network.

I signed up for auto pay, and my plan renewed. This was not a problem, however, the problem is that my previous iPhone broke and was unresponsive. To my dismay I called support in an effort to be refunded for my plan ($60) which I was told they do not handle refunds when auto pay is involved or refunds period. This was only two days after my plan renewed. Thanks to Verizon I was able to get a new phone, plan, and better service beforehand but I’m still out of $60. Had I known that this company doesn’t do refunds, I would not have joined.

Called the 800 number to re up my minutes and look at my bank account the next day and they have double billed me for no apparent reason. I only asked for the simple $50 per month package. I waited a few days for this to clear hoping they would see the mistake and refund my additional $50 they took but no. They took a double charge for one month of service! Be careful using your bank card with this company!

I've been a Straight Talk customer for years now and been trying to continue using their services but I'm here to tell you that I no longer want to deal with straight talk. My girlfriend recently purchased a $35 card and added to my plan by mistake so I called in to customer service and was told that I could upgrade from the $35 plan to my normal $55. All I would have to do is pay the difference or go buy a service card from wal-mart. So I brought another $35 plan and added it to my phone. Called in only to find out that they don't have an option to upgrade to the $55 plan. They told me that I'm gonna have to buy a $55 plan to upgrade plus the customer service rep, supervisor and corporate got highly unprofessional with me on the phone which the corporate rep hung up in my face.

I've had Straight Talk service for near five years. I've had few complaints. Today a friend talked me into switching service over to Cricket. Unfortunately, Straight Talk refused to release the phone's capability. They claim that it appears to either be returned or stolen. So I can't take it out of their system. This seems so ridiculously selfish because I know they can see my service history, and they know I've had it for something like a year. The notions that they're stolen or returned are idiotic, and it appears to me to be very selfish behavior. Really? Straight Talk? I'm furious about this.

I have been a Straight Talk customer for nearly two years and I am extremely dissatisfied with the service they provide. I pay $45 per month for unlimited data, texts and phone calls; yet after about 2-3 weeks the data on my phone is extremely slow, if it works at all. In early November of 2018, I decided to switch carriers and requested that my phone to be unlocked. Customer service said it would take 2 days and that once it was unlocked I would receive an email verifying it was unlocked. I never received an email from Straight Talk. Two weeks later I called them and they said it had been unlocked; still no confirmation email received.

Kept enrolling me in auto refill after numerous attempts to cancel online. Called customer service. Was told to take it up with my bank. Service end date 11/27 charged on 11/23 on a card I deleted from account or so I thought.

I purchased a sim card and it says on the package bring your own tablet and I called to activate and they told me that is a phone sim card and I have to buy a new sim card because they made a mistake.

I purchased a $45 Straight Talk card at Walmart for my mobile hotspot. Nowhere on it does it say for Cell Phone or for Mobile Hotspot. It’s says talk, text, data. Data was what I was looking for so I bought it. Scratched it and put in my hotspot cell # and the PIN. It said invalid entry over and over. I’ve chatted, called and chatted again. They will do nothing to help me! What TERRIBLE POOR CUSTOMER SERVICE! Come to find out this is only for cell phone and I’m supposed to know? It says DATA! The card should specify what it’s for. This is totally BS. NO HELP. NO MERCY! I can’t even send it into them for them to see it’s not been used! Ughhh! Riles me terribly!

The customer service and the readiness to help the customer is horrible. I wouldn't suggest anyone waste their time or money with this company. I will be canceling my service soon. They say that you're getting a discount but they tax you so much you don't see that discount.

Check the number that your voicemail goes to. I have reported this to Straight Talk several times and then one day I ended up calling 6 times to report that my voicemail does not go to my phone number and I only found this by chance. They were unable unwilling to help me. I've tried to delete this 248 number several times and it still comes up. I have no idea who it's going to or why but it goes to somebody in Saudi Arabia. I've been able to trace it to the fact that it is foreign. No one has done anything called me back to see if it is solved. It is not solved.

CONTACT ME IF YOU HAVE BEEN PAYING OVER THE PHONE, WHERE YOU NO LONGER GET THE OPTION TO NOT SAVE YOUR CARD. It violates banking laws every time you pay. One felony every purchase. I want a group lawsuit to hold a company accountable that depends on USA but refuses to follow the laws and uses India so they do not worry about jurisdiction. You sell in the USA, your our jurisdiction. What if we all worked together. Anyone want easy money? You deserve it since your rights are being violated by India and their USA masters that are not untouchables. Let's show them!

After purchasing a plan online like I normally do they are telling me my phone will not work for 2-4 hours. This has never happened. I spoke with 3 different people and they could not fix this. The 3rd person actually told me to hang up the phone... They took my money already from my account so they got their money but I never got my service. I asked to speak to a manager and was told the same thing I would have to wait 2-4 hours for my phone to work. They are very unreliable and are not here for their customers' satisfaction but are only here for the money! I would rather pay 200$ for a working service than ever deal with Straight Talk again. Runarounds and zero satisfaction is what you will be left with when it's all said and done. Make sure you have money to flush down the toilet when dealing with this service because that's what happens in the end.

Bought a Verizon phone at 8am and was told by Straight Talk to get a BYOP kit from Wal-Mart so I went to Wal-Mart and spent $48.02 on the kit and called them back after an hour and speaking to 5 different people and hung up on 3 times when they said they were transferring me to the higher up. After calling back and 3 people later I get told my new SIM card is for my old phone (It's never been in that phone). After 3 people trying to blame me saying I put it in my old phone and activated it then another person (the manager told me they apparently screwed up and activated it for my old phone so after them finally admitting it was their fault they told me I still need to buy another sim card.

I paid 70.00 for gigabytes. I was told that would last 60. After 4 days they claimed I used them all and if I wanted more I would need to pay them 70.00 more for 20 hrs of service. They are the worst con artist of any company I have ever dealt with. Shame on them.

Straight Talk will sell you a phone with an outdated OS. And then when app start to malfunction you discover that the phone has been blocked from receiving OS updates by Straight Talk. They do this to force you to buy another phone and a high retail price. They are Crooks, thieves and they steal your money. I have now to paperweights because I cannot update the OS. Beware and I repeat beware do not let the monthly fee. You were throwing your money away when you buy a phone with a Straight Talk plan. I do not understand how they can legally operate this way but I have just become a victim. Lesson learned. Stay away from Crooked Talk!

I have been a Straight Talk Home Phone customer for several years. We got the first home phone service for my dad when he was in a nursing center. Liking it, I decided to buy another for my own home phone and cut my cable company's phone service. The service works fine for me. It is on the Verizon side of the cellular spectrum so I get a great signal at my house. So I can't complain about that part of the service.

I open an account with SmartPay from Straight Talk on 10/30 and ordered my phone (I've had an account with Straight Talk long before this) and I get an email stating that they charge EVERY 30 Days and in that email it says that also, but then states that my payment will be auto drafted on 11/26. That is not 30 days but 27 days, I contacted SmartPay and they told me it goes by with you opened the SmartPay account which was again on 10/30 and it says everywhere the 30 days. They also showed me the full lease payment layout and NONE of the payments run for 30 days. The customer service is RUDE and the way they explain it is "well some months have 30 days and others have 31 days and then there is Feb. Which has 28 days". What does that have to do with them not going by the 30 days that they claim they will give you???

I had a fraudulent charge on my card which I do not have service with them. They told me they could not do anything. When I asked for a United States agent, they tried to make me talk to their supervisor which I was unable to understand him. I did understand when he told me he would not transfer me because they use the same line. I work in a call center and this is NOT true. I never have used this company and this experience confirms my decision not to. If I could give this company zero stars I would.

To all victims of Hurricane Michael who uses Straight Talk... heed my advice. I'm a victim of Hurricane Michael and I unfortunately have Straight Talk service, and live where I only have 2 choices of providers because we are rural. Verizon is the other. I actually had no service until the 25th. Good luck on contacting a supervisor to obtain some credit. If you do and can understand what they are saying ask each person their name and badge number before they transfer you again and again. That way when the class action lawsuit gets underway you have detailed proof of your effort. Also keep track of times, duration and keep notes of what each one tells you. Also get a confirmation number that you called. Everyone I know will be switching to Verizon's service. Me included!

Phone line disconnects, cannot call out. Can not hardly understand people in call center. On phone for 48 minute and still do not have problem resolved. Have to wait 3 to 5 days for box to send back modem, 3 to 5 days sending back, 3 to 5 more day for new modem. Why pay for a month of service?

I was a victim of Hurricane Michael and my phone ran off of Verizon towers which were down for a significant amount of time. I was unable to reach any one until the 17th and not even from my own phone because my service was still not working. At first customer service reps tried to tell me I couldn’t be reimbursed because I had not reported the issue, but can someone please tell how I was supposed to get in contact with Straight Talk when I couldn’t even get a hold of my family? Days without speaking to family members and friends who I was worried about and who were worried about me.

During Hurricane Michael, most Straight Talk (Verizon) customers (including me) had terrible service. Customer service was absolutely no help with information as to whether or not we would get a financial break during this time. For almost 2 weeks I had very little to no service. I believe the customers affected by this hurricane should get some relief.

I am a victim of Hurricane Michael. We live in Panama City Beach, Florida. We just experienced this Category 4 Hurricane on 10/10/18. Verizon lost some towers and Straight Talk is the service provider that uses Verizon. We have had no service until 17 Oct but spotty in the area even till today. I contacted Straight Talk on the 17th and talked to a supervisor and a supervisor above him and they told me that they could give me 7 days which is what I lost after I told them that Verizon was given their customers three months. I was going to be okay with just getting the seven days for me and my family for our phones but I was just charged yesterday which is my normal charge day the 28th of each month.

I recently purchased a phone and a $55 Unlimited Service card. The next morning I tried to return the phone to Walmart. Was told I could return the phone but would lose the usage of my unlimited service card. This is fraud. Buy something for 30 days of service and told that if you return phone you lose the service. Filed a complaint with Better Business Bureau and they responded ONE time stating they needed to speak to me in person. These people can barely speak English and each person tells a different story. Bottom line is that their customer service department is a scam. I would avoid this company at all times. They are literally taking advantage of the American people and they operate this fraudulent scam from an offshore ship. FACT.

I had a very bad experience with buying a new cellphone from Straight Talk for an existing account with them. They sent me an invitation for a product review which I take to mean the whole experience. Note I was advised by Straight Talk not to mention any customer service issues. However a review is only as good as its whole experience. The review I posted was declined by Straight Talk for publication due to issues - Their reply: "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" Below is the actual review, which is a calm (now) & factual account of my recent experience.

This company is awful! I am a victim of Hurricane Michael. We here in Panama City, Florida experienced this Category 4 Hurricane on 10/10/18. Verizon lost a major fiber so as this is the service provider that uses Verizon, we have had no service. Straight Talk STILL charged for the full service month as an auto renewal and when contacted, is not offering ANYTHING to help those affected and had NO SERVICE AND CONTINUE TO HAVE INTERMITTENT SERVICE! Needless to say, they won't get another dime of my money!

Straight Talk is a fraud. They advertise "unlimited 4G data", but it is really very limited and heavily throttled. I pay $55/month for the highest-class "unlimited 4G data" plan, and I am getting about 1/4 of a G. No way do they keep their promises. Today, my data rate started at 130 KB/sec, but after a while they cut it down to 33 KB/sec, then to 20, then 18, then 12, and now it's 9. All of yesterday, it was 5, and didn't improve until 11:30PM. They even throttle at 2AM when you have no competition for bandwidth.

After three months of no internet or data they put you on hold for hours and tell you lies that it is fixed and still no internet or data. They charge you for this coverage and steal the money from you.

Refills are awkward at best. Customer service stinks. After 10 months and multiple calls to customer service for help the device won't turn off at the switch nor the reboot button inside the battery case. Was hung up on 3x. Was taken through the same diagnostic by 5 separate people including a manager. Was told not to remove the battery. Finally removed it anyway and it reset. They said, "Glad we could help." Ah no you didn't. It's slow and the 5 Gigs go way too fast for just checking email and a couple sites. No videos or Facebook even. It's going in the trash and I'll figure out something else.

I corrected in multiple occasions the Straight Talk supervisor who addressed as ma’am instead of sir. With a funny voice she told me: "I am sorry ma’am but you sound like a ma’am At my end that is why I get confused." A supervisor omitted my multiple rectifications? I told her more than six times I was a man to address me as sir. I have felt very humiliated, depressed and totally treated with no respect and dignity for this company. I am contemplating another company whose standards and values are more aligned with mine. This company is totally disrespectful and its call center in India is one of the worse services that I have received. It is understandable that with a US salary for one person they can pay the entire call center in India, but you rather sacrifice money for quality? I am leaving today with the most and dislike feeling. Your supervisor brought me down as she thought that her comment was funny.

I moved to a different state and to an area that my previous cell carrier didn't cover. So I decided to try Straight Talk and told the service associate what I was trying to do. The instructions on the SIM card pack instruct you to choose the SIM card that is compatible with your previous cell carrier. What they don't tell you is you are going to use that carrier's towers. I wasted hours in the first month with customer service trying to figure out why I couldn't get reception not to mention the money I spent on the prepaid card. Finally a supervisor told me that I needed to change SIM cards to use a different carrier's towers but nobody told me I needed to keep the other SIM cards that came with the activation pack.

Hello, on 9/29/18 I contacted Straight Talk Wireless to add minutes to a Iphone that I already had. I gave the rep the SIM card number and my debit card information. She then told me that the phone was activate and that I would get another call just to see how the phone was working. When I got the call back I let the lady know that the phone was still not working. She then advised me that the SIM card that I had was not for the Straight Talk and that I had to buy their SIM card. She also told me that the minutes that I bought were placed on someone else account and that once I get the SIM card in the mail to call back and they would add activate my SIM card plus put the minutes that I already bought onto my SIM card. She gave me a note number **. Also a order number for the SIM card **.

I used their cell service for a few years. It started as 45.00/flat for unlimited everything. In time though they started adding additional taxes etc to the cost. The reception was always pretty good, and I used the phone all along the east coast of the US. I did however have issues with receiving voice mail, that they were never able to help me with.

Had full service for 8 months with auto Bill pay. They shut off service due to non payment but was mistaken since I had auto Bill pay and made the payment. After 3 different operators whose English was horrible, they admitted they made a mistake and re-instated my service. But, they took my phone number away from me during the shut off, and could not give it back. They said I should be happy since they were giving me a brand new number for free. It takes a long times to tell all your contacts about your new number while all they get is a recording of number no longer in service. They could care less about their customers. All they want is money.

Yes, customer service is horrendous. Luckily, I only tried them a couple of times over about 3 years, so the less you need them, the better your experience. Customer service appears to be worked out of India, where the quality of the analysts are quite poor, and worse yet, they have a habit of disconnecting calls when they can't resolve your issue.

Customer service with this business is absolutely horrendous. I can't stress it enough. We are talking worthless. Go to another company and save yourself the stress. They can't answer a question or help you to save their damn lives.

I've had Straight Talk for over 4 years now. I enjoy my service. I get good reception and service. I get the 55 dollar plan and I use a lot of data since I live in the country and don't have access to WIFI. The only problem is I need a new phone BAD and I can't get the smart pay plan to work. It says there was a problem loading or we can't process you at this time. I believe I have good standing with Straight Talk. I'm in the auto refill plan so I’m not late paying. I just don't get what the problem is?

I have had their service for about 2 yrs now. The first phone I had magically stopped working shortly after buying it due to a faulty SIM card. They shipped me a new card free of charge, but it took about a week to come. They told me they do not offer overnight shipping, which is a lie. I am now on my third phone from them. I had this current phone for about a year and everything was fine until now. I recently paid my phone bill of about $50 last week. I was informed by one of their reps that this $50 will give me 4g service, which it has, up until last week when they billed me.

I have had Straight Talk for two years now, and I have NEVER had an issue! They ship phones overnight, have great service areas, and are no different than the more expensive carriers. I had Sprint and AT&T in the past. This is as good!

My daughter called and set up everything in advance to transfer to my Straight Talk phone number and area code. I have spent over a hour on the phone going in circles. Now they tell me I have to switch to another phone number despite me giving them the ticket number from my daughter's phone conversation. All my doctors have my phone number plus everything for my M I L linked to my phone number. I am so disappointed as all my family has used Straight Talk for several years. I will encourage as many people as I can to switch to another phone carrier.

They use just Filipinos for everything. It is unbelievable how when you start with your complaint they just go silent and never come back. Do not order anything on their site unless you are absolutely sure, I did but then the person I ordered forgot a new phone. And I mean 3 minutes later. They said, "Refuse the package is all you can do and they will refund the money. Im getting a new service hopefully that will employ employees who can help you.

My mother passed away a month ago and it has taken me some time to figure out where she had automatic accounts. I contacted Straight Talk today to cancel her service. They had automatically charged her credit card to renew her service three days ago. They refused to reverse these charges, telling me that I was welcome to use the phone for the rest of the month and I should have read the terms and conditions. What!? I had no access to this! NO COMPASSION!

This Co. took my phone that I paid for 2 months ago and I got no replacement. I have called them 7 times. They promise a new phone and 3 weeks go by and I call again. NO HELP. Most can't understand English and don't care. I have been put on hold for 20 mins then disconnected. Carlos Slim don't care as long as the money rolls in, to hell with service, just pay the bill. Oh yea I was charged for service that I did not get. I ask for my money I paid for the phone or a phone. What else can a customer do???

Have rewards points that can't be cashed in and customer services is sometimes a total waste of time, if I wasn't so impoverished I would never do business with Straight Talk. The rewards points scheme they have is based on trying to get you to enroll in their auto refill service in my understanding.

Customer service is poor! I brought was having problems receiving text messages from my consumers that has iPhones. I was advised to buy another phone. I did. I had that phone maybe a month and it did it again. Again advise to buy another phone so I did so just thinking I was being rough on my phone. So when I bought this new phone no matter what I wasn't receiving any messages from iPhones at all. So I called customer service. They hung up on me 3 times talked to a supervisor and she said she would refund me for my phone she said hold while I transfer you. You know what she did hung up.

I ordered a new phone from Straight Talk and they charged my card and I paid for express shipping. The phone never shipped. I called and they decided it was ok for a refund but they kept my express shipping money. Escalation to a "supervisor" went nowhere. No credits, refunds etc. They stole my money. NOW ABOUT THE TERRIBLE SERVICE... Service in my state and surrounding states is either non-existent or poor. I regret going to Straight Talk now but Verizon also has stupid roaming service issues when you get near "the line".

I purchased a Samsung 6 with a service plan on 12/7. I added additional airtime on the 2nd of the month. Straight Talk changed my airtime to the second of the month and I lost five days of airtime. Straight Talk refuses to add the five days back to my service and refuses to give me a refund.

Would not recommend this carrier AT ALL. Could not download my picture text. When contact the chat, they abruptly closed the chat when I did not respond as fast as they wanted me to, yet they will take forever and then send you messages that say, "Just a minute" etc. I was transferred 4 times the same night and was told I needed to take out my SIM card try it in another phone and other nonsense like, "Make sure your wi-fi, Bluetooth and airplane mode is turned off, turn off wi-fi?" Then one rep told me that I had used up all my data. Just bought the package on Monday and this is Saturday, I'm not on my phone 24/7. Will ask for a refund and move on. Don't go with STRAIGHT TALK.

I was using Straight Talk for a work phone, so I requested a receipt for the monthly activation cost that I had purchased over the phone. I was refused. I was told I could have a transaction ID number, which they said would be emailed to me. I did not receive the transaction number. It was never sent to me. But they were unable (or refused) to provide me with a receipt.

I purchased a Straight Talk phone a year ago. There was no mention that the phone was locked. I went to T-Mobile to signup with their service. They told me the phone was probably locked. We called Straight Talk and it was locked. We requested the phone to be unlocked. They said it would take a couple of days and would send an email confirmation. I never received the email. I called. They said it was done. I went to T-Mobile, purchased the SIM card, and signed up for service. The phone wouldn't work. Called Straight Talk again, this time they said I needed to own the phone for a year before they would unlock it. I was out almost $100.00 for the month of service and SIM card I couldn't use. Now the year is up I called to have my phone unlocked.

This company is completely fraud. They will scam you and take your money. Here is my story. I came home from Netherlands and bought a new phone when I arrived to the US a week ago and bought a Straight Talk sim card for about $50.00 from Wal-Mart to use the phone to text and to call, etc. After I purchased the sim card, I put it in the new phone and everything was working normal. However, when I turned off the phone and turned back on, my texting message did NOT work and I could not receive any call from anyone. So I called 1-866-806-1840 to get help. I called 17 times in a week to resolve the issue. 17 times. Imagine how frustrating I was to call that number 17 times a week. To iterate aforementioned, the issue was my texting did not work and still DOES NOT WORK after I turned off the phone and turned back on.

I had two lines (phones) with Straight Talk, both using AT&T. I bought property in an area that is not covered using AT&T so I needed to switch to Verizon using my Samsung S7 which is good for both CDMA & GSM. I called Straight Talk and they said my phone wasn't good for their system on Verizon. So, I went to Verizon and no problem, they had me switched over in about 20 minutes.

I purchased the hotspot device, and the 7.5GB plan for $75. I've had Verizon for 7 plus years, but costs was a bit high and service slow in my area. About 15 days after the first purchase from Straight Talk my laptop stopped working. Took me a while to find out from ST that "all" my data had been used. I don't do much YouTube etc. at all. Was strange, but I purchased the plan again. 12 days later, all my data had been used. I had gone thru all the secure connections etc. It hurt, but I thought one more time. Well 6 days later, all my data was gone.

I purchased an iPhone 6S Plus outright. Had this phone on Verizon first but was not enough data for my daughter so I switched her to Straight Talk and worked fine for a while. The Verizon introduced the unlimited plan so I tried to switch her back. I ported out the number from ST and it worked for about a day and then her phone became suspended because ST put a block on it.

I was a customer of this company from Oct 2013 till April 2018 and I had to replace my cellphone 15 times over the last 2 years and they had a class action. Sue did not include me in and they charge me 55.00 for over one year and I had no working phone so I got tired of them. Went to another company. And can then TracFone. My government phone I lost and they want me to buy a new phone. A lie. It is not happening.

If you plan to use your phone for hotspot internet, I wouldn't consider using this company, their terms of service for all phone plans do not allow for hotspot internet use AT ALL. You have to pay extra for a separate device and another plan if you want hotspot/tethering service. They won't tell you this on any of their online materials, but it is in the fine print somewhere on the user agreement.

I bought a sim card and made a payment online. It was the wrong sim card and the customer service lady told me no big deal, just get the other one and they would set me up. I bought the new one and called them back to apply my payment. I talked to 2 different people who said they couldn't help me because they couldn't find my payment. I talked to a 3rd person who found it and was helping me when the phone disconnected. Then I get a callback and it was a different person who couldn't find the information again. I'm sooo frustrated.

In June of 2018 I ordered a sim card and paid for FedEx next day for $14.95. My sim card was shipped USPS instead. I called the helpline and was transferred to return center. They said they could not refund the shipping but gave me an extra 5 days of service instead. That made my service end date at 7/06/18. But they took the monthly fee out of my account on 7/1/18 instead which took back away my extra 5 days for THEIR shipping error. I called them back AGAIN and explained what happened and they said there was nothing they could do. What GOOD did the 5 days added to service to pay back their mistake? NONE. I have been a Straight Talk customer for years and have convinced many family and friends to switch to them. NOW I am convincing them to all go to VERIZON paid plans with me. I have never had so much problems with Straight Talk until just recently. Over the last 6 months.

I would never recommend this to anyone. We were on customer service call for over an hour and talk to 3 different representatives. We talked to supervisor and he couldn't help us either. Here was the problem, for some reason last month payment didn't go through so our cell phone service was disconnected. (NO we weren't informed that it's disconnected. We tried to make call and realize Straight Talk disconnected the service.) We called customer support to reactivate the service and no one gave us the discount that we were getting before deactivation. We talked to supervisor and he was the WORST. All 3 representative gave us different monthly amount and supervisor gave us the maximum amount which was around 5% more than the others. Supervisor didn't seem to care about their customer either. I WOULD NEVER EVER RECOMMEND STRAIGHT TALK TO ANYONE.

My daughter gave me her old Straight Talk iPhone 6 because she upgraded to a new iPhone also with Straight Talk. She unlocked her old phone so I could take it to my carrier, Virgin Mobile. Then I decided to keep it with Straight Talk and purchased the Straight Talk Start up kit at Walmart, complete with sim card. I had NO MMS service. I contacted Straight Talk. They said the start up kit sim cards are different than the sim cards originally purchased with the Straight Talk iPhones and I needed my daughter to return the sim card to the phone. All her info was on that sim card, she didn't want to return it. They said their phones wouldn't work without the original sim cards and offered to send my daughter a replacement sim card... which didn't make sense because they just told me the phones don't work without the original sim card???

I use wifi when I am at work so I don't use my data up. 3 - 5 days before my time runs out my data slows way down. If I get a refill card before my time expires I will lose those 3 - 5 days. This happens every month but my data usage chart shows I have lots of data left.

They were attempting to fix my text messaging problem. I talked to 3 different people for approximately 2 hours with no help. Every time when one person could not fix the problem they transfer to another I would have to go through the same steps. This happened with all three people and still luck. All 3 were hard to understand half the time. I don't know country I was calling but their speech was, again, hard to understand. After my service runs out, I will be going to a different service after reviewing their customer service. Thank you.

I switched to Straight Talk after being a VZ customer for over 10 years. The bills were just too high. I was happy at first until I noticed I wasn't getting and receiving calls and texts from people. Each time I called they claimed to have reset something, but the problem persisted for months. My kids were out at a playdate and I missed texts that they had sent. They came HOURS later. Reception was poor in my house, for whatever reason, and sometimes I couldn't get online at all when I was outside of my WiFi range.

I talked to one of their customer service agents today. I asked them to extend my service at least one week. I'm a single mother with 2 toddlers in the home and I fell behind in my bills because I had to take some time off because my mother died. They didn't even try, and said that there was nothing they could do. They won't do anything for their customers!! I do not recommend Straight Talk!!

All night I have been calling Straight Talk about not having my data after factory resetting my phone. They were able to fix the problem with my data but then I was still having trouble sending and receiving pictures. I had called back several time on my phone and others and the issue hasn't been resolved. When I call from someone else's phone they hang up on me. I'm very upset about the service I have received.

I got a new phone from Straight Talk and bought a time card for it. The phone didn't work and they sent another sim card, it didn't work either! After over two hours on another phone with customer service they told me to send everything back for a full refund. It's been over two weeks since the USPS delivered it back to Straight Talk and still no refund! Straight talk customer service has to be the worlds worst, no one there speaks English and they all just don't care! It cost me $9.85 to send that garbage back, I should have just kept it and threw it away!

I have always had an excellent customer service experience with Straight Talk. It's not perfect but it's way better than anyone else I've used. I tried using Verizon Prepaid to save some $$. Turns out that Verizon pre-paid uses different towers than Verizon post-paid and I had terrible service. Ironically Straight Talk is better service on Verizon than Verizon prepaid! Good luck reaching Cust. Svc with Verizon pre-paid. I love that I can have one account with Straight Talk and switch carriers as needed/desired - T-mobile, At&t, or Verizon. If I move, no establishing a new account, I can just switch. Thank you Straight Talk for shooting straight!

It's a waste of money to purchase the 55.00 unlimited 4G plan. Service and speed decline dramatically compared to the 45.00 plan. When contacting them you get a runaround and a "I'm sorry for your problem."

Upon review of Straight Talk Wireless advertising segments on the net, Straight Talk repeatedly uses the term "a month" but in fact their billing period runs for 30 days flat, so your payment due date moves a day sooner the following month. So say the due date was May 29th last month, this month it's June 28th. But in review the advertisements I watched referred to "a month " like $45 dollars a month, or get a free phone for ** dollars a month included etc. So my bill became due a day earlier and my payment was rejected by my credit card company, because I funded the card on the 28th, expecting the bill to come due the following day, but Straight Talk charged my card at exactly 5 seconds after midnight on the 28th, making my payment late, so my service was suspended. Can they do that? Advertise a "Monthly" billing period and then bill in segments of 30 days?

I’ve been using Straight Talk since December. I started with the ultimate unlimited plan with a Straight Talk LG stylo 3. On the phone itself in its scroll down settings is a hotspot icon. It works. Nowhere on the paperwork for the phone nor the card with the service plan does it actually say I cannot hotspot nor use my hotspot. Nor does it say see online for more terms and conditions. After months of buying this plan and using the hotspot My data stopped. I found it weird considering I just got a new refill 2 weeks prior. So I called. After being hung up on once and then told my phone isn’t a straight talk phone I was eventually after three hours led to corporate. There they continued to accuse me of violating their terms and conditions thus they banned me from high speed data.

Like most people I ported over my number from the crooks at VZW to Straight Talk and save money. For the most part everything had been fine using ST on AT&T towers since 2013. But for past 2 months 3 phones in my house have almost no reception. It comes and goes and if you're lucky we lock on to 1 bar. Made several calls to barely any English speaking customer service reps. They assured me it's not the tower or AT&T signal. I asked then why for 4 years I had no problem and now all of the sudden we get nothing? She didn't know but offered to send another sim card to try in daughter's phone. That did not work like I told her it wouldn't. So after no help or resolution from ST or AT&T I am looking for something else that works in my area. Would switch over to Xfinity xFi wireless BUT not enough choices of phones and NO bring your own device to them.

6 years of service with no interruption of service and ease of using their website and customer service has been satisfactory. Straight Talk Wireless is an excellent value for price paid and website works great.

I like the price of Straight Talk! They use Verizon as a carrier. I live in rural AR, and Straight Talk is hit and miss out here for service, the same as all cell service for rural AR. They used AT&T in the past and their service was spot on!!! I have tried to get Straight Talk to switch my carrier back to AT&T but they will not do it... If I could get AT&T to match Straight Talk price I'd switch back in a second... In closing, cell service is such a rip off. Why can't all these companies come out with a 50$ flat fee all included!

Straight Talk is a horrible service, we had an emergency use only phone for my father. It did not work half the time several times a year. I would have to reset the language and call 61 one to reset the phone itself. I thought maybe it was just that phone if I had not had the same experience with my new Android phone a couple years back. When you call and complain well the phone works. Now go jump in the lake.

I bought an iPhone 6 from Wal-Mart and chose Straight Talk as my service. In less than two months the service was so bad I was having to yell into the phone for the person on the other end to hear me. I thought it was the phone until I used my previous TracFone to call my mom and it was the same result. I tried to switch the phone to Verizon prepaid at a Verizon store but Straight Talk refused to unlock the phone. They said I had to keep it for a year before they would unlock it. Luckily I was able to have the 2nd in command at Wal-Mart return the phone and allowed me to use it to get a Samsung Galaxy J7 and even had enough left to get a 32GB micro SD card to boost the storage on it. My point is to warn EVERYBODY to avoid Straight Talk, TracFone, and Boost Mobile as they're all the same company. Service is horrible as is customer service.

I like the carrier a lot. Economical and easy to pay twice a year for me. Good network service. They do their job and I would recommend it.

Straight Talk is cheaper than going through Verizon and no contract and don't have to worry about going over your data. Service is just as good or better.

It's taking a very long time to transfer my phone number from Metro. I've been dealing with Straight Talk for several days now. I've talked to supervisors and also I've gone in person to Walmart several times to rectify the problem.

I am a 73 year old woman that feels the Straight Talk plan fits my needs just fine. I never use all the monthly allotted time as I rarely talk more than 2 hours total in a month. I pay about 32.00 dollars a month for my plan. I do wish that they would allow me to carry over some of unused time though.

Straight Talk was very easy to switch over from other major provider. The cost is less with more gigs and the plan seems to take much longer to use up the gigs making me feel like I had been ripped off by my previous provider. I can look at my plan any time with their app and being able to set up automatic monthly renewal I never have to worry about buying minutes. The service runs off of major towers so no change in reception..

I have been with Straight Talk for at least 8 and have four phone lines with them. I usually purchase my Straight Talk phones from Walmart, but I decided to purchase a phone from straighttalk.com because it was cheaper than buying it from Walmart. It was a big mistake to buy a phone from Straight Talk online, and I would not recommend that anyone purchase a phone from them unless you are absolutely sure that you will not have to return it. I have been on the phone with Straight Talk for the last 3 days and have spoken to at least 7-8 different representatives trying to return the unopened phone that I purchased.

Let me begin with saying that Straight Talk stole my data in a matter of two days. I checked my account and had 2.7 GB used. Two days later, I had over 10.00 GB used which prevented me from surfing the web. For this reason, I hope this company will be sued and taken out of business. Issues: My service ends on the 27th of each month; therefore, at 11:59 the coming disconnect my service and it is not until almost two days later when my service is reconnected. Granted I have bought the 3 months of service. Which is the biggest fraud ever!

Have had Straight Talk a long time, so far the best deal for me and great data. Never have trouble calling them, just need better people that speak good English!

I purchased 2 ZTE Z291DL hotspots to help support my business with outreach at public events. After trying these out, I anticipated purchasing 8 more. One of the hotspots stopped working after 20 days and no longer connected to satellites in my area (even though I was well within their range). The most infuriating part of this experience was trying to get support in dealing with the issue. I spent 3 hours over 2 days speaking with at least 6 different Straight Talk reps. They continued to have me try the same three things to try to "fix" the hotspot.

When high speed data turns to slow speed data, it might as well be NO DATA. I watch my bar creep along and at times it just STOPS. IT SHOULD NOT TAKE 20-30 minutes to load a 4 minute video. And right now I'm having issues even sending some texts and emails out.

My Straight Talk phone was stolen. I deactivated my account while waiting for new phone to arrive. When I got my new phone I reactivated my account. I asked to get my old phone number back because I had that number for 8 years. Straight Talk said I could not have that number because I had deactivated it. This make absolutely no sense to me. It was obviously a Straight Talk number, since I had it for years. Straight Talk does not care about its customers. I will be changing my service with Straight Talk. I hope the one that I choose cares more about their customers. After all if it were not for customers they would be out of business.

My cell phone provider is Straight Talk. The plan is really good. It meets all my needs. I have unlimited phone, text, and internet access.

I have been with Straight Talk for over 8 years now and have had the same phone number for 13 years, the service or customer service is nothing close to what it was back then. I have been struggling and very upset with them for the last 2 months, I am paying for a service that I am not receiving, I try to use the data and it says I am not subscribed to a data service. The same day I paid for my airtime, it said I was half way thru my data, I have been calling them for the last 4 days and already spoke to over 10 reps and none of them have done nothing about it, I bought my last phone 9 months ago from Walmart.com (not from Straight Talk) and they blocked my phone so I can't change my service to another company until I have had my phone with them for a year. I want to unlock my phone and switch companies because of their fault not mine. Can anyone help or know if we can do anything about it?

Straight Talk allowed another person to steal my pre-paid phone card and did nothing to help the situation. Talked to 4-5 service reps and after being hung up on three times, finally talk to a supervisor who said nothing could be done. Never going back to Straight Talk.

I have talked to a total of 19 reps. I finally had to buy a new phone because nobody would help me. I was promised multiple callbacks and only one rep, today, called me back. They promised me 23 days of free service. Even told me they notated it. They ended up having to transfer me to the Sprint side to transfer my number. Once he finished. I ask about the 23 days, the agent practically told me I was lying and that they could not do that so I ask to speak to a manager. He tells me the same and says they can only do 13 days. I want someone to pull the calls because they tell me the issue was not fixed because I never provided a number for them to call back when I did 5 separate times. I provided the same number today in chat and they actually called back. I have been thrown around and lied to. Thursday, you all will be losing a customer due to crappy customer service.

WOW, great service. If you have a problem they will take care of it. Very patient, friendly and professional. The prices are excellent too and you can bring your own phone.

The price per month is very reasonable and you can choose a different plan each month if you want depending on your budget. The only issue I have had so far is using the data available when you have no WiFi. Sometimes it connects, sometimes not.

I pay 55 dollars plus tax every month for my service and I am always fighting to use my internet. I have called the customer service and gone through their quote troubleshooting. And it still don't work. I have contacted Consumer Affairs about this problem. I may be suing Straight Talk for the 3rd time and win bigger. Fix this ** problem before you have problems.

I don't think Straight Talk is worth it. The minutes go very fast and they are gone in no time. If you are on a limited budget you are afraid to use the phone with friends and family because you never know when a emergency might happen.

I didn't have to pay a huge amount for my phone and it does all I need. Just wish the camera was better. The cost of my plan is cheaper than most and I get good reception. I had Walmart Family Mobile before and could not get reception anywhere around here. I am happy with my service.

When I signed up with Straight Talk it was one of the least expensive supporting iPhones. I get good performance but they have lowered prices for low use customers to keep up with the competition. I think there may be better deals now.

I am and prayerfully become a former Straight Talk consumer. Like a lot of the reviews I've seen I've had a terrible experience, my experience (which is not the first time) but on several other occasions I buy their 10$ global International calling cards to call my fiancee in Uganda, which was great service until I tried to call and receive the message quote 'We noticed a change in your calling pattern, please contact customer service to review your account.' I call and thought I would get help only to go through 21 customer service representatives plus a few of them corporate, I was given the runaround that many times which infuriated me and the worst of it was when I found out by one of their alleged technical support personal (yeah right) which informs the reason why I have that problem is I call Uganda too many times and my account is suspended for what they allege is suspicious activity, which was humiliating to say the least and right down disrespectful.

Just want to share my bad experience. Purchased "Straight Talk" plan for my iPad in Walmart. Unable to activate. Spent 2 hours with customer support and as a result it seems they do not support iPad. Trying to reimburse my purchase and they are lying to me in my face to avoid reimbursement. Beware.

I had been with Straight Talk Wireless since January 2016. My daughter gave me a new iPhone with that service. They never would have been my choice. I did not have a problem with them until I decided to change carriers. As soon as they get wind that I was changing carriers they cut my service a week and a half early. Transferred out my number before I even have my new phone. I called them and they refused to re-activate my phone even though I still had a week and a half left in my service.

Compared to plans I see advertised on TV for another carrier, I wonder if I am paying too much for what I use. However, Straight Talk is so great in all other things, I doubt I'd be willing to change plans. I live out in the country, yet I always get good reception; that alone is really important to me. I also like that my bill is always the same so I can set it up for automatic payment.

I chose Straight Talk due to hearing how good it works, I was tired of the costly Verizon bill, and now I am having switch regrets. I have had this service for 2 days and HATE it. I live in an extremely rural area, backwoods to be honest, and paying all that money to Verizon did not make sense, when I couldn't get a connection, so by advice, I went with Straight Talk, which I would be better off with a walkie talkie. The only time I have seen 3 + bars on my phone is when I am in town. Once I get outside the city limits, any calls I make or receive are very broken up or they drop. It goes from 4G to 1X real quick, I regret not reading user reviews, but trusting the word of people who I assume just cannot afford or have the credit for a reputable phone service.

I had a plan with a major carrier for a good while. It was ok except for the data. The cost of data usage was the big problem. I switched to Straight Talk and the available data was much better and at a lower cost. Actually the entire plan cost less with Straight Talk. A few frills arent available with them but I've either come up with another way to get them or decided I didn't need them . All around, Straight Talk is a great service.

Easy to deal with. I haven't had a reception problem yet in the 6 months I have been with them. I think they could do better on data plans though. Everybody has an unlimited plan now and they seem to be a little costly.

I joined Straight Talk with my own number and now that I want to change to another carrier they will not release my number so I can keep the number I've had for 12 years. They want me to pay to activate my phone with them before I can keep my number. They are garbage and their service is horrible. Customer service lied and everyone I talked to told me different lies. Very unprofessional staying on hold 20 minutes just for them to get on the line and tell lies.

The quality of the phone service has never been an issue. Let me start with that. I was once in Kentucky out in Amish country, and never lost service. The person I was visiting had some other phone service, and had to keep his cellphone taped to his bedroom window to get service! That being said; every single time I have had to deal with customer service, it has had my blood boiling! Just got off a chat with them now, as my bank is charging me fees due to Straight Talk charging me (repeatedly) for autopay that I canceled days ago. It just did the same thing with my son's phone last week. Sometimes, if my payday does not match up with the due dates, or I know I am a little short in the bank, I shut off the autopay feature. Then I can either pay in cash (get a prepaid card at Walmart) or pay with a different card the day it's due, or worst case scenario; be without my phone a day or two until payday.

After 5 years of having Straight Talk as my cell phone carrier, I decided to switch to a new carrier that offered some cost savings. While at the new carrier's place of business, they contacted my old carrier (Straight Talk) to get the numbers transferred over. Straight Talk was very unprofessional and refused to cooperate with customer service. They were deceitful and told the new carrier that the numbers were not valid, then later gave incorrect account numbers to the new carrier in an attempt to cause difficulty in them obtaining access. It took 4 hours and several members of management on the line from the new carrier to get the information needed to transfer service.

After spending 3 days and numerous hours on the phone with Straight Talk's NON-EXISTENT customer service. They still could not resolve the problem I was having with my slow internet. I have been with Straight Talk for over two years and this was my worst experience. I called originally to have my APN updated on my iPhone 6 because my internet was running a little slow. When I finally got someone to help other than the stupid "turn your phone off, turn it back on, is your cellular data on, can I have the address to check the coverage" BS she gave me the address to update the APN...

I have been a Straight Talk customer for approximately 8 years now. I have recently been having problems with my internet connection. I have data on my phone. So I call Straight Talk to resolve the problem. This isn't the first time this has happened. This time I have called 3 times. Once to the corporate office. All I get is a runaround story. Now I have to wait for 72 hours while they fix the problem. And if it isn't fixed after 72 hours I am supposed to call them back to let them know. I pay for a service and I'm not receiving it.

I have been a Straight Talk customer for several years. Then I bought a new phone from Wal-Mart. I ordered an AT&T phone and I received a Verizon, I asked if they could unlock that phone, they said no. I had tried to use the sim card they sent me in the new phone. I asked if I could place the new sim card in my old phone they said no. I asked if they would send me a new AT&T sim card for my old phone, they said no, only T-Mobile or Verizon. My daughter had to go to an AT&T store, and buy me a new phone with an AT&T card so I could have a phone. At this point I decided to change to a different carrier, and found that that phone was locked to Straight Talk only and they refused to unlock it, and said I would have to bring my new phone in and they would give me a trade in allowance towards a new phone. I intend to seek legal help to get this resolved, as Straight Talk refuses to help.

I bought a LG Stylo 3 brand new, it only lasted 6 months, still under warranty. I sent it back. They sent me 2 refurbished Stylo 3 phones. All 3 phones including original phone froze and screen turned black. I nicely asked management to send me a different brand the third time and they wouldn't. I have been without phone service for 1 month and 2 weeks. Still waiting on phone number 4. Very unhappy customer. BUYER BEWARE!!! From now on I will stick to the phones that I know work best which are the Samsung phones.

A bunch of THIEVES! Do NOT ever go to Straight Talk. They have no sense of customer service at all! My boyfriend bought a prepaid sim for 6 months back in February since he was planning to stay in the US until November. First of all, his first sim card did not work so another one had to be sent and activated over the phone. Then, his data was running on 2G for 2 months despite having paid for a 10 gig 4G plan. After calling them, the "lovely" customer service representative said it was because he was going over his data allowance and there was nothing they could do. This was a complete lie since he tracked his data usage and had consumed 12 gigs in 3 months. We even took screenshots as proof.

My wife bought a new phone and called them to switch her number. They switched my number to her new phone even though she didn’t give them my number. They then said we both had to get new SIM cards because they can’t transfer phone numbers. She could keep her number and I would have to get another new number after I had just had to get a new one this week. We would have to wait 5-10 days for the new cards also. We told them to go ahead and send us new cards. They hung up and ** my wife’s phone off and now we can not get a hold of their customer service AT ALL. Like they blocked us from calling them. I am on call at work 24/7 and I can’t be without a cell phone for a week. They refuse to do anything about it. Not even prorate service. The next week or two is going to be living hell for us. DO NOT GIVE THIS COMPANY A DIME!! This company is trash and I will never use them again.

I have had Straight Talk for 5 yrs and in that 5 years. I have had so much trouble with the sim cards not working in the phones correctly after a couple months. Ordered new sim card and it was supposed to take 2 days but it has been 5 days and they just shipped it out today! GREAT! I HATE Straight Talk, I do the auto pay and I have been without a phone for the last week! And they won't give you a refund for the days you have lost but they keep billing the card for their services! I am going to Verizon! STRAIGHT TALK IS A CRAP CELL SERVICE COMPANY! DONT USE THEM IF AT ALL POSSIBLE!! BEWARE!

DO NOT used this company. I used Straight Talk for about 4 years. During that time I had terrible cell service, often did not get my text messages, every time I tried to switch phones was a nightmare. Their website barely functions and their customer service center is even worse. I once waited on hold for 3 hours only to be hung up on when I got to someone. They are terrible.

I got the BYOP pack and after transferring to Straight Talk I stopped being able to text. All I got when I called customer service was instructions to restart my phone over and over or to turn on and off airplane mode which did nothing over and over. Over the last week texting worked twice randomly for a few hours (only knew cause my pending texts sent to my bf who was beside me) then quit prompting me to call again and ask for help only to be told rebooting my phone would fix it but didn't. When I told them it hasn't worked yet again I was transferred to "another department that could fix it" only to be told to reboot my phone again.

Straight Talk Wireless company network is extremely horrible! It’s just like throwing your money at the trash can! Their internet doesn’t work, and I do not recommend this company for internet service!

A year ago in 2017, I called in to have S.T. unlock my phone so I could use it for another service as my phone was paid for. I was told that Straight Talk would unlock my phone in a year, due to terms and agreements, I didn't raise too big of a stink. I confirmed what they said and hung up the phone. So that year just came due within a week ago and I called them to have them unlock it so I could finally use MY phone again. Because I was told they WOULD unlock it, when the rep told me she could not unlock it, I asked for her supervisor thinking he/she would surely understand and would do what was promised.

Representatives repeat themselves disregarding my issue. Six repetitive phone calls, no resolution! They were supposed to replace my phone. I have a warranty! They just won't do it! Everyone seems to be a supervisor... Yet no one cares to finalize a resolution... Changing plans!

I've been using Straight Talk for the past 10 years. So I had a Samsung S8 plus on their Verizon Network which worked. So I decided to add a 2nd phone a Samsung Galaxy Note 8 to Straight Talk's Verizon Network. Unfortunately it would not connect me to a Verizon tower and kept connecting my network to T-Mobile. The problem I was experiencing was I could not send pictures attached to a text message. So after spending 2 frustrating days on the phone with countless tech support peeps who are very nice but have not mastered the English language from Straight Talk they were unable to resolve my issue. Finally I asked to speak to a Supervisor and at this point this guy was very rude. He just said there was nothing further they could do for me and basically ended the call with me.

I have some laryngitis that is going around in my current location. I attempt to use the automated system outside of business hours to restore my service. The automated system only wants spoken responses. How stupid is it that in the 21st century a person can use the phone for something other than talking and would still require selecting a number as an option. Some businesses strive for satisfied customers. This one seems to only thrive on frustrating and limiting people who are trying manage ridiculous cell phone costs. When I finally get to a WiFi location and renew my plan, the receipt reads that the service end date is the day prior to my purchase of a new plan, not the following month coverage.

Absolutely the WORST phone company. I've been a Straight Talk customer for going on 7 years now. They are a SCAM. Their "unlimited data plan", is far from unlimited. After so many days they drop your high speed completely. I've called the company countless times to resolve the issue. Each time they want you to do the same thing to no avail. Turn your data off and back and then turn the phone off and back on. 5 months ago I purchased a new Straight Talk phone for the fact it had a hotspot.

We all love your customer service. Every problem solved, you offer GREAT listening skills with every employee that we've had the pleasure of speaking with. Your kindness is displayed in tone and is very much appreciated. Especially when sitting at home ready to pull my hair out. I'm shocked at ratings overall. I can't imagine! Thank you Charlene for your kindness, help and I love Straight Talk hospitality that is NOT seen anymore!! Keep up the good work, it doesn't go unnoticed.

Don't buy this service plan unless you like to give the same information over and over again with no results. Do the same thing over again for two straight days and get nowhere. Even phones covered by this network do not work. They will keep stringing you along until they close only to do it again the next day. You can't even try to register the phone without buying a plan and when you do everything for days you don't get your money back. It's unfair. I purchased this plan with good faith only to get screwed by an uncaring company.

I pay my phone three times. I mean Straight Talk block my phone when I ask them to remember this the morning to me for one of the phone was not mine I paying accident. They telling me to call my bank and cancel through them. I feel like all my mom. Yeah I canceled one of the times auction then they blocked my phone and they disconnect my phone and now they say I need to pay 2 months so they can put my phone to work back again. I think it's not fair what they doing. They are really bad combine doing this kind of stuff to me.

November 6 2017 purchased Straight Talk phone and service card. Could not receive package as it was sent FedEx and they would not allow another signature/address/official drop off location. Straight Talk account showed the company received the phone back on 11/10/17. After many attempts to get through (contact phone for company requires a Straight Talk phone number), I actually got through twice to speak to reps. Second time I was kept on the phone for 40 minutes (stalling tactic?), burning minutes on current phone, agreed the phone had been received by company. Assured me refund would come. Since, cannot get through to speak to a rep the way I first did (hitting "5"); disconnects, "unrecognized input", just hell... Had a ticket number **, tracking number FedEx **, and here it is April 18, 2018 and still they have my $72 and change.

My phone would keep rejecting its sim card. I would call, report the problem, go weeks without a working phone. It didn't matter how many new sims cards I got, it never fixed the problem. I went through this for over 2 months. I paid for a 2 year replacement warranty on this phone, but Straight Talk would not give me a new phone. I got tried of trying to deal with them, and got another phone. Guess what same **!

I been with this company for a while now and I'm about fed up. So I recently went to Walmart and bought a Straight Talk plan so I can get off my mom's account. Apparently my phone was not compatible so I tried to return it and the first one I did but I tried with another phone and it did not work either. So I tried to return that one and Walmart refused me. I was VERY angry at the fact that they did at first and say that they can't. I called Straight Talk and they refused to help me too so you know what, I hope this company fails. I'm never using this ** service again. I wouldn't recommend this company to anyone. I mean I know it's somewhat my fault but come on at least give me what I paid for. So yeah hope this company goes to the ground.

I'm very very unhappy with the new Straight Talk plan. I've been on the 45.00 unlimited plan for years and years. Now they moved up to 4g what they call light plan for 45.00. If you want the unlimited plan you now have to buy the 55.00 plan. I went with Straight Talk because it was affordable. Now it's not!!! On top of all this I called to add data because my light plan that I was deceived into buying went down to 2gs. I paid 10.00 for. Should have put me up to the unlimited data plan. But nooo they just added two gigs. I called them and they said they don't offer such an option! Crooks! I'M out!!! Bye falichia!!!

My parents had me on Straight Talk since I got my first smartphone when I was 14. I'm 17 now, so I've had it for around three years now. At first, I didn't really have any issues. The service was fantastic and it did everything I needed it to do. That was until my mom got her credit card stolen about a year later. She had to shut down the card so the people who had it couldn't use it, resulting in my phone getting deactivated for the first time. Once she got a new one a few days later, she went and switched everything over and the bills were paid once more. However, I only got service for about a week, then my data and ability to text and call were gone. We did everything we could to get it back. I didn't have service for about three months. Once I finally got it back, it was smooth sailing until once again (barely), they cut me off again not too long ago. No texting/calling or data once more!

My Samsung Galaxy J7 Sky Pro got stolen from Walmart automotive while my bfrd was getting a oil change, from waiting room. Anyway I reported it to Straight Talk and told them to blacklist it so that it don't get reactivated by a unuser. They told me they did but it a Lie. I checked online myself, and it was cleared for activation. Then I called them back and told them it was to be reported and cut off. I was told if I was going to use another phone, to switch it before it was reported. I did that.

I have had Straight Talk for close to 10 years on and off. I have sadly had nothing but issues. About 5 years ago I had bought a new phone and was told I couldn't keep my number and that I needed a new one. Well nothing I could do about it so I agreed to a new number. About a week goes by and I start receiving text messages to someone else, phone calls asking for someone else. This went on for about a month until I found out that Straight Talk gave the number to not only myself but to someone else as well. So two people had the same number. It was a bit disturbing nonetheless. I've also had phones just randomly stop working and would be told I had to buy a new one even though they are supposed to have a 1year warranty on them. I have also sent in a phone about 3 years ago only to be sent the wrong one that was $100 cheaper than the phone I had sent it.

I wouldn't recommend this company to anyone. They are a total rip off. I refilled my account and they put it on a totally different plan that took away everything. I now have limited minutes, no access to my movies or any other internet. They said they can't fix the problem. I would have to wait for the next month to make a change that I never authorized cause if I changed it now I would lose my 60 dollars. They are a real joke. Run from this company.

I had been with Straight Talk since 2012 and never a problem, until I had a problem. All their call centers are in India, and most of the Walmart Straight Talk "specialist" have no idea what they are doing. In December 2016 I was sent the wrong phone after I signed up for the BYOP program. It took the company 2 weeks before they figured out what the problem was. It was hours and hours per day of me explaining the situation to a new person, to have them transfer me or call a different company and explain the situation. (They work with one company who supplies the phones, and another that takes care of the leasing program. And they have no idea how to communicate with these companies.)

Not good company at all. I was trying to buy a phone over at Walmart today. Unfortunately, Walmart did not know too much about this company, as a third party. Walmart did not have the correct information about Straight Talk and SmartPay didn't give Walmart any information regarding their company for the consumers. The company that I am referring to is called SmartPay and the other company is called Straight Talk which is more like double talk. I was going to buy a Apple 6 Plus. Making 15 payments of $109 per month. Is what, I thought. But what really happened. When we got done with all the paperwork. It turn out that I was paying twice the amount per month.

I have used Straight Talk Wireless for almost 8 years. If you have auto refill their overall service is ok, nothing more. If you buy service cards to add minutes, it is a total nightmare! My minutes didn't go on my phone and when I called customer service they said my service card pin was added to someone else's phone! They wouldn't transfer it even with my receipt. Basically I'm out $50 for the service card. I will never recommend this company to anyone. I'd rather pay more and not have to be robbed and deal with the headaches!

If anything goes wrong with your service they make you pay an extra 50 dollars to reconnect. My daughter misplaced her phone. When she found it a month later they said she had to pay 50 on top of her phone card. Another time we bought a card through eBay and the seller was a fraud so they disconnect, while I was refunded the money through eBay Straight Talk again said I had to pay the extra money so we switched to Metro and have not had any problems through them.

I have a great experience with them but I have 2 bad experiences. First was in 2015 trying to get this phone going and they had me purchase 2 not 1 but 2 monthly cards and after 2 months got the phone to work after purchasing a bring your own kit. But the funny thing is not one sim card would work so they mail me one. Ok. All good till 2 weeks ago I lose service randomly. They say towers but my roommate has same phone same service and all is good. They want me to buy another bring your own kit again. Really it doesn't say it expires on the box and I have had steady service the whole time.

We have to pay upfront the total for the phones we buy from them. The first phone I bought was $380 Samsung Galaxy and it only lasted a month and a half before it would freeze constantly. They said, "Oh we'll replace it." I went ahead to instead buy you $484 dollar phone and after 6 months the or so it was having a bunch of problems. I called 3 times and all they tell me is, "Get on another phone so we can see what we can do." "I don't have another phone." "Then we can't help you until you do".

Bought a 4 GB data for my mobile hotspot, and after adding it in my account and checked, says I have 4 GB available. Went on the TV and phone to use it, says Internet connection is unavailable. So contacted online customer service 3 times, they gave me reference PIN number to call the hotline which did not work. And from one "customer representative" to another. Got transferred three times, the first person who spoke slurpy and like a drunk person, barely could've hear her, second guy is alright, third guy who can barely speak English said: "Oh I'm sorry but I don't know your problem sir, let me transfer you to someone else". Or "Everything appears to be fine here. Your device is up to date, your area has coverage, etc". "Well, I wouldn't be contacting you if I didn't have problems now, did I?"

I am a Florida resident up in Michigan on family business and I haven't had service for 8 days now (March 15, 2018). Been on the phone for two days in a row for a hour and a half both days trying resolve the issue. I was told a tower was down, then I was told that they had issues with the Sprint towers. I was told next to buy another phone temporarily because of this problem. It is very upsetting. I am not able to receive calls or call out as well as retrieve my voicemail or text messages.

Phone and plan for 6 days now finally got the phone to work on the 5th day still no data spent an hour-and-a-half on phone with customer service that could barely speak English. Turn phone and on and on and off at least 6 times still no data but yet I have 6 days gone off of my plan. I'm sure they can sell you unlimited data if you cannot even get data.

I bought tablet activation kit from Walmart. I had to call customer service to activate. They said sim was for phone not tablet and to return to Walmart and get another one. I did this then they said that sim was for hotspot. They said they would send me a sim. I received the sim today and while trying to activate sim, I was told an iPad was not a tablet. Don't know what it is but not a tablet. They knew all along I had iPad. He stated the only data plan I could use was the $35.00 a month data plan. The only reason to use Straight Talk is to save money. If it's this much trouble to activate don't know what will happen if I have real problem. Will never use this service. I'll go back to Verizon.

Okay, so my phone has terrible signal. My phone has been checked and it's fine. My wife has the same service and has signal and I don't. I get texts days later, I get phone calls from people claiming I called them when I didn't. Called tech support and there was no simple answer. They require you to call from an alternate number to fix the problem. Totally illogical as most people signing up with Straight Talk are budget people and most likely have no other phone. My data has never worked. Again, I've had my phone checked out 5 times now by 4 different people and they all say the phone is 100%.

I was initially asked to do a review by Straight Talk but after they reviewed my response they choose to not post it to their site. Even though this actually occurred... I bought a phone online that I never received. I never received a tracking number but the one from FedEx. The number that I received once ordering the phone I was unable to use, but was told repeatedly that my order was not yet processed. I ordered my phone online Friday evening. The reps were rude when I was trying to track my phone. I live in a apartment therefore, it was even more important that I knew when my phone arrived so I could make necessary arrangements so someone was at my place to receive the package. I was yet again told Monday the day prior that my order was not processed yet even though that Tuesday I received a message from FedEx that my phone was in transit.

This is the absolute WORST company in every category. I ordered a iPhone 6 on 2/12/18. It arrived quickly. After taking it out and activating it great works no problems till you are not connected to WiFi. Couldn’t access mapping, emails, internet anything that required you to use data. Called customer service. What a joke. They barely speak English. One transfer after another and another. Hours on the phone and on hold. Finally find out my phone isn’t reading that phone's data. I was told by one of their reps that they have this issue often and I should just go buy one straight from Apple. Which I did. They also initiated the return process. I should receive a prepaid return packet within the week. That was 2/23/18. Made a few more calls only to be transferred 20 more times. Got disconnected a few and bottom line got nowhere.

Purchased a defective Straight Talk Samsung Galaxy cellphone. Overheating just by LOOKING at it. Waited 3 days for a FedEx pre-printed label to return Mr. Overheating back to Straight Talk. Mailed it off, FedEx loses the package for 3 days. Finally, the phone is on its way. Three more days for the 'REFURBISHED' phone to get to me. Open the package, turn the phone on. Error message says: 'PHONE OVERHEATING!' Once again, Straight Talk and I are in battle. 3-5 business days for yet ANOTHER pre-printed FedEx label and 3-5 ADDITIONAL days for yet ANOTHER 'refurbished' unit. I wish I'd never heard of Straight Talk. Extremely disappointing customer service; no compassion; like talking to a pack of robotic drones! Update: I sit here with no phone AND they have my money.

Straight Talk is a overall excellent value. If you bring your own phone and it’s unlocked you can choose which carrier network (AT&T, Verizon, T-Mobile, Sprint) that you want to use. Simply by ordering the proper SIM card. There is now no throttling on unlimited data plans. Most technical problems including activation can be solved with their app. The unlimited plan cost of 55 dollars beats anything out there.

It all started when I was shopping for a new phone. For almost a year, I had used Straight Talk. Never had a problem with the service. That was until I decided to upgrade my device. I went to the Straight Talk website and began researching their available devices. After thorough research I settled on the Samsung Galaxy S8. I chose to lease a phone this time, as I didn't want to fork over that much money at once. So I decided to lease. When the phone got to me, I followed the steps to activate the phone. I kept having trouble. So I called Straight Talk customer service. I spent hours every single day for over a week trying to get help from foreign agents who just kept passing me from office to office and eventually, almost two weeks later, told me I had to contact the leasing company SmartPay. I then would spend almost an hour to speak to a representative, every time I called, who in turn referred me back to Straight Talk.

I paid my Smart Lease payment off February 27th and it is now March 7th and they still haven't taken the hold off my account. They have my phone locked so it is not active and I can't refill my service card. I have been on the phone with them every single day and they keep telling me they have told the support team. I have asked for the highest smart pay specialist people I can talk too about this situation so they can activate my phone again. This is complete **. They have taken my money and won't turn my phone back on. They won't help you at all and nobody seems to know what the hell they are talking about. They always say they can't do anything on their end. So if you miss a payment be prepared for them to not turn your phone back on. They won't do anything about it. Do not go through smart pay at all they will screw you over. Also Straight Talk won't help you either.

If I could give 0 stars I would. This is the second time it has taken over a month to resolve issues with my mother's phone service with this company. I was told we would have a new SIM card 2 to 3 business days. We placed several calls to them about it in 3 weeks time period and finally 1 person was finally able to do their job and send out the SIM card which we got within a week. When activating the SIM card we were transferred to corporate where the service rep kept telling me that they gave courtesy service for the month where I had given the PIN number to the refill card to the 1st guy I spoke to.

So they say no contract. I bought phone did not get service I paid for then when I was trying to go to another carrier they have my phone blocked so I can't go to another carrier and they refused to give code to unblock to technician because they say the FCC requires I have the phone for a year. Remind you no contract. I have had my phone long enough for them to unlock. I never sign nothing. Not my first time with this company but it is my last.

So at the first of the year I thought I would buy me mins due to the fact my car wasn't running right and needed a phone. So I call and they send a new SIM card. Not a problem. When it comes in they messed up and switched my boyfriend's number with my phone after saying no that was not what we wanted to do. Then they have to send ANOTHER SIM card. Then when that one comes in we have to get another sent because that one was defective.

I was leaving Verizon after 16 years. Transferring my phones and tablet to Straight Talk. The problem came from the tablet. I checked the IMEI number and it was ok to go to Straight Talk. I called c.s. to set up the tablet and thought all was fine until I took my tablet to Cricket. The number had not been switched to s.t. I ask c.s. how could I have service with their SIM card if it hadn't been switched. They were rude and they kept saying I had no service with them. Now because it wasn't transferred I owe $120.00 phone bill @ Verizon. I will transfer all our remaining phones to Cricket.

I'm a single mother. No child support. No anything. Last week I received my tax return. I paid off my car and thought I'd make a wise choice and pay my phone bill for the year believing it would be of benefit because that's one less bill to worry about. I did this on Wednesday, on Thursday I had a dentist appointment and discovered that I will now be needing to pay for a root canal. Even with insurance I'm looking at a little over $1,000! So I called Straight Talk to cancel my plan for the year. The lady I spoke to said I would receive a phone call in 15 minutes by accounts whatever. Never did. I kept checking my account and never seen that they took the money until today. So again I called them wishing to cancel.

Double talk---not--Straight Talk: As a way to help an elderly lady save bucks, I had her buy a Straight Talk HOT SPOT about ten months ago. Activating it took a bit of learning but was easy once the sequence was learned. On Feb. 28 she bought a new 60 day 5 gig renewal card. Went through all the recorded steps to make it easy and the card didn't work. So I dialed the number and was shuffled between 6 different overseas operators, (all in the Philippines it sounded like). You know how easy it is to understand them when they talk fast. Since I wouldn't hang up they put me in a "Next in Line' limbo hold. I waited and waited and waited. After an hour I hung up. I started over again. Same "transfer" procedure and "Next in Line." Later I tried again. This time the gal in the Philippines said "Her computer was down." WOW!

If I was able to rate this company any lower, I would. Over a week ago, my boyfriend and I bought two iPhones 6's ($199.99 a piece) and two $130 minutes on cards ($260+ combined). That night, neither of ours phones would set up. A customer rep basically told me to wait it out. The next morning, nothing I had changed, so I contacted them again. Over an hour of talking led the representative to state both of our sim cards were defective and we needed new ones. They would arrive within two business days (this happened on a Friday, so he said they would arrive by Tuesday). Straight Talk didn’t even ship the sim cards until Monday, so the expected delivery date was pushed back until Thursday. They didn’t arrive until Friday morning (over a week since we had bought the phones), at which point I contacted a representative as quickly as possible to transfer our minutes to the new sim cards. Any guesses on what happened next?

I buy iPhone 5s and 6. Been using 5s with Straight Talk over one year and after that I give it to my sister because she broke her phone and she cannot buy new phone and I call Straight Talk to switch my number from iPhone 5s to iPhone 6. They switch it and I callback to unlock the 5s iPhone for my sister. The iPhone 5s is been with Straight Talk more than one year. It’s bad for it so I don’t owe them money or contracts. They say, "No. The phone have to been one year with us." I say it’s over one year and they say that’s only phone on my account.

I started Straight Talk in Nov. and I bought a iPhone 6 from Walmart to use. I changed phone companies to Boost Mobile. I had to buy a new iPhone because Straight Talk will NOT unlock my phone till a year of service. Nowhere do they advertise this. And I was reading term and conditions, couldn’t find anything there either. I need to sell that phone, but can’t. It’s not right!

I have 3 Straight Talk phones because I thought it would be easier to keep my family's plans together. We used two phones with no problem for a few months. Upon activating my third line the customer service department crossed my sim cards and then ported one of my numbers to the new phone to fix it. This created problems that took hours on the phone to sort through and rendered my sim invalid. Had to wait a week for a new sim card and lose a week of activation even though they messed it up. Every time I called for support they had no answers and no explanations. I demanded a refund and was transferred to a closed department where I was hung up on, on three separate calls. Fourth call for a refund was finally successful. I used Virgin Mobile for years without problems but switched it up because I wanted new phones. I went running back after this experience. If you are looking for a good prepaid carrier I suggest Virgin Mobile.

I was happy with my service and coverage with this company until circumstances made it financially sound to switch to Verizon for a few months. That’s when I found out that I had a CONTRACT for my month to month prepaid cell phone. It appears that when one opts to “auto pay”, versus buying the card at Walmart every month, they ENROLL you in a one year contract on the sly.

When I first got Straight Talk in 2015 I could have not been more pleased. I needed a new phone 2017 and decided to buy through Straight Talk. I bought an iPhone 6. Since I’ve had the phone I have had nothing but trouble. To start with I get intermittent (at best) service therefore the service is very very unreliable. Sometimes there will be no service for no explainable reason. Secondly, there will be times that I cannot delete voicemails as they pop back up again even if I try and delete them. This is obviously a problem because it jams up my voicemail box and then I cannot receive messages. In addition to this the battery drains because the phone is constantly searching for a hotspot and I can’t seem to get to stop no matter what I try. Lastly, there seems to be some kind of bug or virus in the phone as my web searches will be interrupted by some phony Amazon ad saying I’m the 100th winner.

Should be named Double Talk. I would give Straight Talk ZERO stars if I could. After my Straight Talk phone was lost/stolen, for nine days, they did nothing but act stupid and confused to me, and give me double talk and false answers for all the questions I asked, and the help I sought. This was in their online chat windows and on the phone. Nine days of NO customer service, and my problem never was resolved to any degree. I will NOT be a Straight Talk customer again!

Run do not bother, they will not refund your money for nothing. On 2/23 they took payment which I was not expecting, they don't have just one day a month it's due like normal companies. No it's due exactly 31 days from the previous month, so your due date moves each month. I change services on 2/24. You guessed why I'm not happy yet. Yep no refund. Not even 1 or 2 day. They wouldn't even prorate the cost. They are crooks. All they want to do is steal people's hard earned money. Oh and yes if you want to talk to someone that speaks English first language. Well ya ain't gonna get that here folks. It's their policy. NO REFUNDS once the money is already taken for the month. So you can gamble and lose like I did, or just go with another company, that won't take your money and give you nothing in return.

I have been using Straight Talk for at least 5 years. Yesterday I spent 3 HOURS talking to people who talk like ROBOTS. The last hour of which was to the Corporate Office for ONE HOUR, the last 10 minutes of which was on hold after the Rep said "hold on" and then put the phone down. I have moved to Verizon Prepaid Service. It's more $75 per month but it's TRULY UNLIMITED DATA and I can speak to someone in the US who a) understands what I say, b) I can understand and c) is not RUDE.

When using their stupid automated service half the time it can’t understand you and when they send you to a live operator you can’t understand them so you’re screwed either way. All I wanted to do was put minutes on my son's phone and I couldn’t even get that done!! I think I’ll just put him on my plan and be done with them. I do not recommend Straight Talk.

The service had been working fine for close to a year with the exception of having to reactivate the home phone device every few months. Yesterday, however, I found I was unable to dial out to cellular numbers. I could only call landlines. I spent a half-hour in chat with someone who had me unplug everything from the device, remove the battery, then reattach everything and reinstall the battery, then dial a number to program the device. I tried this three times with the agent and it failed every time so she told me to call the number she provided. I was transferred six times during the course of an hour and a half and each person had me perform the same procedure. The last time it failed I was going to be transferred yet again, so I instead transferred my service to another provider with US-based agents that you can actually understand.

Started on Feb. 4th and today is Feb. 22 and have talked to 12 different people in 5 phone calls. Am a new customer with Straight Talk. Kept my old plan and Straight Talk for a few weeks decided to move to Straight Talk. Been trying to transfer my Verizon number to Straight Talk for 18 days. I bought a Straight Talk LG sunset which they keep telling me that I need a new sim card for in order to transfer my Verizon number. They have told me 4 times a new card would arrive in 2 days. Haven't seen one yet. They told me to transfer my number the Verizon number would have to closed out. I did that. This week Straight Talk said to me that the Verizon number would have to be working to transfer my Verizon number. Still have not seen a sim card so I am a Verizon customer again. Straight Talk customer service is the pits.

I active a new iPhone last night which required the purchase of a phone card to activate. Same phone #, just an upgrade, I had 30 days of service left on my old phone, which they say can’t be transferred to my new phone. So I lost 30 days of service. I was told several different reasons for this. Android to iPhone is not possible, or l must have not chosen “add to reserve”, or the end date will change when you reach the end date. None of this scenarios seems plausible. I have had Straight Talk for over 6 years without any issues, but the customer service I received in the last 2 weeks has been deplorable. In their defense I had the $30.00 plan with old phone and a $45.00 plan with the new phone, but they could have gave me a 20 day credit, instead of the 30, for plan differential. Respectfully Frustrated.

Don't buy anything from them! I had a $55 unlimited plan from Straight Talk and the next thing my phone was shut off because they said I used my data too Excessively. They kept saying that I went over 60g in a 30day Period. So I go on their website while am on the phone with them and didn’t see it at!!! Then I get a off the phone with some lady and go back to the website where I Originally looked at when I was on the phone with her and they had went in the system and change the Agreement just like that in a matter of seconds. They are crooks and I Wouldn’t recommend nobody to them. Even in their book that came with the service plan, didn’t have it in there either. I can’t believe they would go inside the system and change the agreement just like that!!!

I bought iPhone 5 Straight Talk phone from Walmart in Oct 2016. After using the service for more than 12 months I contacted Straight Talk to unlock, they asked me for the phone number that came with it and said they have unlocked but the phone wasn’t unlocked. I again called them and told them that my phone is not unlocked and gave my IMEI number to which they said I have never used Straight Talk service on this phone number. Straight Talk are cheaters.

I paid for 2gb and didn't even get to use the whole 2gb. They shut my service off 1.711 gb of usage and when I called customer service department concerning my remaining balance. They told me that I couldn't use my remaining balance. So basically you're telling I'm paying for 2gb and can't use nothing but 1.711 gb of my data from 2gb I paid for is total bs. I want to receive the data I paid fo. That's the whole 2gb not 80% of it but 100% of it. Just like buying a meal from McDonald's paying and don't get your fries that you paid for.

Smartpay lease - I was charged twice on the same day for their service plan for the same phone. I had a $48.50 for the $45 plan and also $59.27 for the $55 plan. When I called them I was told I would be reimbursed for the $48.50, I waited several days then called them back again was told I would be reimbursed in 3-5 business day. After not receiving anything I called again this time was given the run around and was told they don't reimburse money even though I was told twice before that I would be. I was going to buy myself a phone after paying off my son's phone but I will never use their service again and would never recommend them to anyone else. RIP OFFS!!

I canceled my auto-refill 2 days before due because I knew I would not have funds in checking accounts. I then went to Walmart and purchased plan and put it in phone. Said it was good thru April 12. Hmm how is that. Well it seems there was no cancellation after all which has me paying bank fee. I called and the girls to change that. She assured me she took care of the problem. Not one person I spoke to was American. I thought outsourcing jobs was over. Out of 3 women I could not understand much. I sure hope our president is fining this company for not putting Americans to work. I am on a very limited income and the bad check fee they caused me could have gone towards my $2900.00 medicine for this month. You can be assured all the recommendations I have gotten this company will soon be withdrawn because they are a very dishonest company.

Data, 2 GB used up on one tax return with my mobile hotspot. Total BS. I did not download any software, or upload anything. It worked in previous years. Now it's just total BS. $25 wasted. Avoid all Straight Talk products if you can.

I pre-pay for my phone service and during the month I prepaid the cellular data stopped working in the middle of big city where I work. I called and spoke to three representatives for over an hour and none of them spoke clear enough English to understand well, think understanding every third word and trying to put it together like a puzzle. I asked to be transferred to a supervisor who couldn't speak or understand English well. She told me my data works fine (even though I have zero data in the city). I prepaid for a service that StraightTalk stopped providing and they do not hire customer service that can speak understandable English or resolve technical issues.

The first issue that I had with my purchase is that I applied a promotional code that claimed to be for 30% off. When I entered the code the Straight Talk website gave me the message "CONGRATULATIONS! STRAIGHT15 - The '30% off when you purchase a qualifying Phone Bundle, MAX savings of $100 per cart' Promo Code Applied Successfully." The order total was $244 and the discounted amount was $36.60 which is only 15%. My second issue is customer service. I talked to a customer service agent before making the purchase and I was told that the discount would come out before I was charged and if it didn't I would receive a refund for that amount. She claimed to make a note on my account. When I saw that the discount was not applied I called back, at which point I was passed around for two hours before having someone tell me I would get the refund.

The Customer service is very rude when they know you wanna switch over to another company! They are not helpful. They just keep Repeating their selfs over and over. I have had my number active for way over a year and now they say, "No this phone doesn’t belong to us so we can’t unblock it." But I bought my phone brand new from Walmart by Straight Talk so they are lying. Another thing I caught them in another lie because months ago I called and asked them how many more days does my phone has for it to be able to be unlocked and at that time I was told 197 more days. Now they wanna say 365 just to keep me a whole another year with them. Haha no thanks!!! Poor service, rude people, data sucks, and they are scammers!

I have been with Straight Talk for a year now and it has been one thing after another. First I tried to use the BYOP thing. I waited a WEEK for my phone # to transfer. It didn't. They kept telling me the code my previous company gave me to switch wasn't valid. So I finally agreed to a new phone number. I couldn't get service on the phone despite customer service telling me it was compatible and my new number had ported over. They kept telling me to turn my phone on and off again probably 10 times before I started to get really pissed that's the ONLY solution this moron had. He then hung up on me. I called back and talked to an even more rude representative. I told her the issue and she suggested the same **. Try turning your phone off and back on. Um NO. She then said that I was harassing her and she'd hang up on me. Which she did.