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Straight Talk Wireless

Miami, FL

Straight Talk Wireless
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Overall Satisfaction Rating 2.22/5
  • 5 stars
    35
  • 4 stars
    17
  • 3 stars
    9
  • 2 stars
    12
  • 1 stars
    145
Based on 218 ratings submitted in the last year

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Straight Talk is a no-contract phone plan that shares networks with four major cellphone service providers. It doesn’t restrict people to long-term contracts, and it offers nationwide coverage and more data plans with flexible payment options.

BOTTOM LINE

Straight Talk offers basic cellphone coverage and the option to purchase discounted phones or keep your current phone. There are no contracts and no hidden fees.

PROS

  • Affordable options
  • Add-on features available
  • No contracts

CONS

  • Data can be slow
  • No family plans

Top Straight Talk Wireless Reviews We Found

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Rated with 5 stars
Verified Reviewer

In my experience and for my needs Straight Talk worked very well for me. The service was great and I never had an issue that caused any inconveniences. I would recommend this carrier to anyone looking for quality service at an affordable price.

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Rated with 5 stars
Verified Reviewer

I always get great service and customer service is great. They also have a rewards program so you can earn points to get free monthly plans. I highly recommend straight talk as your phone provider.

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    Are you this business?

    What is Straight Talk?

    Straight Talk is a cellphone service provider that offers fixed and unlimited monthly plans. Customers can choose a month-to-month option or save money by opting for a three-, six-, or 12-month data plan.

    Straight Talk is available through Walmart, but you can also purchase equipment and modify your plan through the Straight Talk website. You have the option of purchasing a phone through Straight Talk or transferring Straight Talk cellphone service on to your existing phone. The company offers a wide variety of phones, including budget phones that come free with a phone plan.

    How does Straight Talk work?

    Straight Talk works like most other major cellphone companies but doesn’t require long-term contracts. You can purchase the latest phones or keep your own to take advantage of the company’s clear and consistent nationwide coverage. Plans include unlimited talk and text and high-speed data. It offers four different service plans with different data and storage options. There are no credit checks, and you pick the plan and activate your account.

    Straight Talk is ideal for people who want basic cell phone coverage, plan flexibility and an affordable price. Its slower data speeds may not work for people who use their phones for streaming.

    How much is Straight Talk?

    The appeal of Straight Talk is its flexibility and affordability. It offers the best smartphones on the market, some of which are sold at significantly discounted rates. There are five different plans to choose from that offer different data, speed, coverage and pricing options.

    • Basic plan: $30 a month
    • 5 GB plan: $35 a month
    • 25 GB plan: $45 a month
    • Ultimate Unlimited: $55 a month
    • Unlimited International: $60 a month

    There are no hidden fees with Straight Talk, and there is no cost to activate your plan. While Straight Talk does not have a specific family plan, it makes it easy to add lines to your existing service.

    The company’s Two-Line Unlimited Nationwide coverage is $90 a month, but mobile hotspot data is not included. If you like your plan but feel like you're running through all of your data before the end of the month, you can purchase a 1 GB data add-on option for $5. This helps your unused balance roll over to the next service cycle. If you need more data, you can purchase a 2 GB data add-on option for $10.

    Straight Talk FAQ

    What's the catch with Straight Talk wireless?
    While Straight Talk attempts to be transparent in their pricing and details, some plans that claim to be unlimited actually do have limits.
    What cellular network does Straight Talk use?
    Straight Talk uses the AT&T, T-Mobile, Verizon and Sprint networks.
    What are the pros and cons of Straight Talk?
    Straight Talk does not have any long-term contracts and affordable plans, but some consumers report slow data speeds.
    Are Straight Talk phones unlocked?
    Straight Talk will unlock phones for current and former Straight Talk customers for free. There is a charge for this service for noncustomers.
    Can I use my phone as a hotspot on Straight Talk?
    Some phones on specific plans have hotspot capabilities.

    Is Straight Talk good?

    Straight Talk is ideal for cellphone users that do not want to commit to lengthy contracts. It offers a wide variety of smartphones and allows users to activate service on their current phones. Straight Talk is a reliable alternative to major cellphone providers.

    Straight Talk Wireless Reviews

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    How do I know I can trust these reviews about Straight Talk Wireless?
    How do I know I can trust these reviews about Straight Talk Wireless?
    • 2,383,792 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 4, 2020

    T-Mobile has dropped calls/poor range, awful customer service, lose your balance if you transfer out, and then they highjack your unlocked phone! T-Mobile cell towers are lacking in most areas unless you live in a "big" city. Forget metropolitan areas. I live just outside Orlando...17 miles from downtown. My service is fine until about the 15-16 mile going home. Inside my house it's intermittent connection. I have to leave my neighborhood to not have a dropped call - that is - if I can make or receive one.

    T-Mobile has awful customer service both inside the store and on the phone. Do NOT make the mistake and call the wrong customer service number. Yes, T-Mobile and T-Mobile Prepaid are two different entities. Only the right one can help you. When you do call it's always a long wait times and multiple transfers (repeating the same issue over again and again) to get a problem resolved.

    T-Mobile will keep any balance you have left in your account when you port out. No refunds. What's worse, after you port out they highjack your phone! I straight-up OWN my UNLOCKED phone. I purchased it directly from the manufacturer and I brought the darn thing to T-Mobile. When I finally ported out to Straight Talk my phone kept telling me it was locked and I had to contact T-Mobile. Seriously?! Another customer service call. They made me download their "T-Mobile Device Unlock" App. I am soooo happy to be done with T-Mobile.

    Straight Talk uses either Verizon or AT&T towers (your choice based on the some card) and I chose AT&T, which has been perfect! No more dropped calls and their customer service has been good. I buy month to month auto-refill and save a dollar. No more choosing my dollar amount to load. They also have a rewards program. Plus, I asked them... Straight Talk does not lock your phone if you port out! Bonus points Straight Talk for doing things right.

    Be the first one to find this review helpful
    Rated with 4 stars
    profile pic of the author
    Verified Reviewer
    Original review: March 31, 2020

    Straight Talk has always been known as a cheaper version of Verizon. Same towers, lower price. What turns people away from them is setting up for the first time. You need a SIM specific to whatever carrier you have, and they're automated system never works. So you have to call, wait to talk (or chat rather), they work their magic to convert it to a straight talk phone, and the entire process just seems sloppy. Often there are data issues and you must constantly configure your data, especially with their new "25 GB unlimited data" plan, which I believe should be investigated. Not one time did I feel that my data was high speed. I believe those are false claims, and they really only give you medium speed, a lot of times low speed data. All and all they're better than Verizon, because Verizon has practiced some incredibly shady business practices at my local Verizon in Crossville TN.

    17 people found this review helpful

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      Rated with 5 stars
      Verified Reviewer
      Original review: March 30, 2020

      July 2012 my contract expired with Sprint as well as my husband's contract with Verizon. Between the 2 of us at that time we were paying $254 some change. When I decided to go with Straight Talk it was $45. I had unlimited talk and text. Then they added data and my bill is now since 2012 $48.25 I have auto withdraw the 1st of every month. I can go on a condo. I do design. I can be on an elevator. I can be on the beach. I can be in a house with copper piping. I have never had a dropped call and you would not believe the clarity of the service and never do I have a problem paying or shortages. My husband has also switched to Straight Talk. His bill is $50 a month and we have unlimited everything you could want.

      13 people found this review helpful
      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: Feb. 13, 2020

      I have the unlimited plan $45 month with 25 GB of data. Because I have it on autopay I only actually pay $44.49 month saving me hundreds of dollars over other brands. With Straight Talk you must either "Bring your own Phone" or buy one upfront. I think now they do over payment plans for purchasing phones but I usually just buy one then sign up. I've been using straight talk ever since I dropped Sprint when I got my first cell phone thru Avon. It didn't have good coverage like Straight talk did in my rural area & whenever I traveled it seemed my phone was the only one with service so that's a bonus. Best coverage, good rates just not happy with customer service. You never speak to anyone in USA & they don't speak/understand English as well as they should. There's no other company I'd use right now due to coverage & cost that Straight talk wouldn't be superior. Love my Straight talk plan (I have the new Samsung Galaxy S10+).

      7 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Sept. 24, 2019

      Update on 11/7/2019: Today 7 November 2019, changed phone service from sprint back to Straight Talk. On the landline for 1½ hours with Ivy. She had the patience of...she just had the patience to put up with me. We did have a good time. I tried to change service by myself and that did not work. So I called customer service and was put through to Ivy. For the next 1½ hours she worked with me to get the service changed to Straight Talk. She worked with the Sprint SIM card and got me all set up and I kept my same phone. I believe using with SIM card did have to reboot the phone and start all over. Understand, because I don't live on the phone. I can reload all my data and phone numbers and I'm okay with that and I'm still using the Sprint SIM card, so I'm returning the "Keep your own phone, SIM activation kit" to Walmart...never had to open. Paid up online, good to go.

      Sometimes customer service is really amazing. So if you are going to change service to Straight Talk and talk to a live person, in customer service, be very patient, understanding and nice and ask to have them say something over, they will and be nice about it. Please understand I know to be patient and understand getting something done can take time, but the end result is what counts and I'M BACK TO STRAIGHT TALK. So have a nice day.

      Original Review: I have been reading reviews of Sprint and Cricket and Straight Talk. I agree with everybody about your services, good or bad. But I will say had Straight Talk from March 2015 and for me the service was great. Just saying. Service, phone no problem. Never had a drop call. Signal was always strong. Phone worked in my basement. Changed phones 2 times, fast and easy and kept my number. Okay called one time and that was when I was making my first phone change. I don't what to say, but the customer service was cooperative, friendly and fixed my screw up trying to change phone. You don't have to believe a word I'm saying, but I'm sitting at my computer and really can't bad mouth Straight Talk for anything. So if you try Straight Talk, may the force be with you.

      Because my wife pays for my phone service, I don't question her judgment. Now the bad news, she switch us to, wait for it, Sprint. Sprint no signal, very poor signal, hard to understand people if the call gets through. No or low bars. Put on the wrong plan and did not figure that out until later. Wife and I agree now, Sprint is, bad for us, may be great for other people. My wife wants to try Cricket, I'm going to see if I can get her to go back to Straight Talk. Oh well, have a nice day and I hope everybody finds the best and right phone service.

      16 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 4, 2020

      Straight Talk service is horrible! They say hotspot is included, pay $55 but they don't tell you not everyone can get it due to what towers you on... buy a plan, no compensation for the lies. Phone goes down for hours, they could care less, they don't tell you of supposed down time, they should advise well before it happens. Some do have important calls. Towards the end of the month if you don't do auto pay, internet will be slowed way down and you're lucky to even get any internet. Calls and text messages, lucky to get them as many will not even go through. Customer service absolutely sucks, can't understand most of them and they do not seem knowledgeable at all about the service they are supposed to be providing. Save some money and shop around. They need to refund people some funds for lack of service that you have paid for.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 3, 2020

      Straight Talk customer service has no clue how to do anything other than read from a computer screen. They are no help at all. All they do is transfer you from department to department. It has been 3 days and my phone still doesn't work. They don't speak English. That was the final straw. I am DONE with Straight Talk. I hope everyone else follows.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 24, 2020

      I made a payment on my mother's phone bill 2 days ago. After I made the payment their automated system asked if I wanted to store my card on file for future purchases and I would save a dollar per month by doing so (one whole dollar)! I signed up for it. I checked my account after I made the payment and I could see it pending. I checked my account again yesterday and there where now two payments pending. One for 37.86 and the other for 37.83, why are the amounts different? Nonetheless I called customer service, got transferred around until I spoke with Sarah in the Philippines (who couldn't give me a reference number for the refund she processed).

      Sarah told me the system processed my payment and still auto drafted another amount again after I stored my card on file. I asked why her system wasn't sophisticated enough to realize I'd already made a payment on my mother's account? She couldn't give me an answer but refunded the payment. She also couldn't tell me why the amounts were different. Their billing system is all jacked up, they know it clearly and still won't do anything about it. I'd recommend going with a bigger carrier. I certainly wouldn't go with Straight Talk. Unless you in an area where thats the only option like my mother.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 17, 2020

      Well I got Straight Talk wireless for my At&t phone and it worked good for about an hour. First off it struggled to find service, then when connected to service my phone would not connect to it fully. After trying to talk to customer service they gave me a USSD code which didn't work and said my phone was blacklisted which it isn't because I can use wifi and still call (when my phone wants to connect) after which I told customer service that they, hung up on me! I basically paid 35$ for a month of no service. Definitely will not be using or recommending this service.

      2 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: July 9, 2020

      Actually really liked Straight Talk I until recently. My phone was stolen, called ST and reported it, had them deactivate my account and blacklist the phone. I checked 2 days later and the phone was active and not on the blacklist. I contacted them today about it and was told my account was reactivated. I asked them how that even happened and they didn't know, asked who reactivated it so I could add that to my police report, they don't know, was told they don't keep records of who they speak to. I tried to log into my account, and couldn't, all my passwords have been changed along with the security pin on my account. I was put on hold and the rep never came back, tried again with a different agent, same thing. Seems they are more interested in helping who stole my phone than their own paying customer. Will not but another ST phone, will take my business elsewhere.

      5 people found this review helpful
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      Straight Talk Wireless Company Information

      Company Name:
      Straight Talk Wireless
      Website:
      www.straighttalk.com