Straight Talk Wireless

An overall terrible experience. I was hired for an internship and needed a mobile hotspot to run my laptop. My current cellular provider, Cricket, does not offer this, so I figured I'd try the Straight Talk hotspot. Big mistake. Problem number one they charge you not based on data usage, but time? Why would someone buy 2 gigs/month? The second you run out that plan is useless, there's no auto-refill for running out of data, and none of the data refill packages actually work with the mobile hotspot!

On their website it shows that my current phone is okay to use the service and after I made a purchase they told me that my mobile phone is not eligible for Straight Talk. I asked for a refund and they said no and finally they hung up on me. You couldn’t even talk to the operators. They are not helpful.

The worst customer support possible. Awful system that does not update or keep enough information. Very limited capabilities given to support people, and they have no capability or authority themselves. Run away as fast as possible!!! Verizon took over and is running them down to the ground!!!! One small issue and you get lost in the loop of incompetency of actual system and customer support staff. I wish there were negative stars that I could choose as their rating. Moved to ATT, and found out that Straight talk is still charging me. They say you are still under straight talk, even though I had moved on long time ago with ATT logo on my phone. Run away from these absolutely awful company while you are ahead!!!

I cannot speak to service quality, but I am in the middle of a nightmare trying to get service activated. I am trying to bring my own device and port my existing number to StraightTalk (ST). After over a day (and counting) without service (Straight Talk pushed through the transfer to turn off my previous service), I do not have cellular service on my phone. I have spent hours on the phone or on the online chat trying to troubleshoot the issue.

I had been with Straight Talk for around 4-5 years. The service was not that great and it was more of a price thing. We had 4 lines with them and over the years paid them thousands of dollars. We purchased a few phones over the years and they were a decent price. But a word to whoever is listening DO NOT, I MEAN DO NOT switch to a new phone without making them unlock it or if you plan on leaving them MAKE THEM UNLOCK IT A FEW DAYS BEFORE! If you have a phone that was on their network and it hasn't had service for a while they will want $200 to unlock it or they will want you to sign up again for 12 months and if you argue with them long enough you may get them down to two months.

I have been a customer for at least 10 years...flip phone days. I love the service and price. They used to have excellent customer support. I tried this week to add another service, but the online activation did not work. I called support and after 45 minutes of the agent telling me to put the sim card in the phone three times, and I told her it has been inserted. A light bulb went off in my head and I said to her, "You don't understand a word I am saying, do you?" I got silence. That agent put me back into the system. I tried to get the next agent to get me to a manager and she just kept insisting that I let her help me. I like to give people the benefit of the doubt....then, the same thing all over again. She kept telling me over and over to put the sim card in the phone. She did not understand, the card is in the phone. Then she said call back in 30 minutes after it activates. I am going to go with a different company for this second phone.

I purchase Straight talk card and the service was not clear so I canceled and went with AT&T and I could hear her in the background straight talk asking me to purchase another card so when I call straight talk to Cancel, they told me it will be 60 days before that card, and its number be removed from my AT&T phone line. I do not recommend straight talk. It doesn’t have clear service.

I would Not recommend this service to anyone. Their customer service is rude, not helpful, and confused. They all say something different. This has been more than one occasion. I am Warning you. Do not use Straight Talk!

This is one of the most dishonest companies I've ever dealt with. The customer service is located in the Philippines according to the person I spoke to in customer service and no one there can speak English well, I can barely understand them. The customer service department also hung up on me multiple times. A few days after switching from Straight Talk to Vision I noticed Straight Talk had billed me for the whole month on the same day I switched, seems fishy to me! They are unethical if not an illegal enterprise and will do anything to rip you off even a penny. One of the many reasons I cancelled was I had no internet access. Walmart needs to dump them before they drag them down with them.

I have literally been on the phone with Straight Talk since 8 this morning and it is now 3 and still haven’t gotten my issue solved. Have been hung up on about 6 times. I would never recommend them to anyone. Service is trash and customer service is even more trash. If I could have given 0 stars that’s what they would have gotten from me.