Straight Talk Wireless

I cannot speak to service quality, but I am in the middle of a nightmare trying to get service activated. I am trying to bring my own device and port my existing number to StraightTalk (ST). After over a day (and counting) without service (Straight Talk pushed through the transfer to turn off my previous service), I do not have cellular service on my phone. I have spent hours on the phone or on the online chat trying to troubleshoot the issue.

I had been with Straight Talk for around 4-5 years. The service was not that great and it was more of a price thing. We had 4 lines with them and over the years paid them thousands of dollars. We purchased a few phones over the years and they were a decent price. But a word to whoever is listening DO NOT, I MEAN DO NOT switch to a new phone without making them unlock it or if you plan on leaving them MAKE THEM UNLOCK IT A FEW DAYS BEFORE! If you have a phone that was on their network and it hasn't had service for a while they will want $200 to unlock it or they will want you to sign up again for 12 months and if you argue with them long enough you may get them down to two months.

I have been a customer for at least 10 years...flip phone days. I love the service and price. They used to have excellent customer support. I tried this week to add another service, but the online activation did not work. I called support and after 45 minutes of the agent telling me to put the sim card in the phone three times, and I told her it has been inserted. A light bulb went off in my head and I said to her, "You don't understand a word I am saying, do you?" I got silence. That agent put me back into the system. I tried to get the next agent to get me to a manager and she just kept insisting that I let her help me. I like to give people the benefit of the doubt....then, the same thing all over again. She kept telling me over and over to put the sim card in the phone. She did not understand, the card is in the phone. Then she said call back in 30 minutes after it activates. I am going to go with a different company for this second phone.

I purchase Straight talk card and the service was not clear so I canceled and went with AT&T and I could hear her in the background straight talk asking me to purchase another card so when I call straight talk to Cancel, they told me it will be 60 days before that card, and its number be removed from my AT&T phone line. I do not recommend straight talk. It doesn’t have clear service.

I would Not recommend this service to anyone. Their customer service is rude, not helpful, and confused. They all say something different. This has been more than one occasion. I am Warning you. Do not use Straight Talk!

This is one of the most dishonest companies I've ever dealt with. The customer service is located in the Philippines according to the person I spoke to in customer service and no one there can speak English well, I can barely understand them. The customer service department also hung up on me multiple times. A few days after switching from Straight Talk to Vision I noticed Straight Talk had billed me for the whole month on the same day I switched, seems fishy to me! They are unethical if not an illegal enterprise and will do anything to rip you off even a penny. One of the many reasons I cancelled was I had no internet access. Walmart needs to dump them before they drag them down with them.

I have literally been on the phone with Straight Talk since 8 this morning and it is now 3 and still haven’t gotten my issue solved. Have been hung up on about 6 times. I would never recommend them to anyone. Service is trash and customer service is even more trash. If I could have given 0 stars that’s what they would have gotten from me.

I have been with Straight Talk for years and the one time I choose to go to another carrier, I called Straight Talk and experienced the worst customer service. Not only did they put a freeze on my account but they refuse to transfer my number to the new carrier making it nearly impossible for me to switch my number. I got so frustrated with being transferred to so many department with no help. I will be filling a complaint with FCC because I can't be the only that had to deal with this.

For one week I wasn't receiving texts from a friend. Then I was flooded with 15 missed texts. It could've ruined our friendship. Also a couple months later, I haven't received any voicemails for 2 months. Then was flooded with 15 voicemails. I lost out on a great job opportunity because of this. User beware!

I have been with Straight Talk for over 7 years. Last month I realized by looking at their service plans online that I should be able to call in Canada and Mexico. It doesn't work for me. I called the customer service at Straight Talk and after two weeks no body can resolve my issue. I was so frustrated that I decided to change provider. Once I got to my new provider we called Straight Talk to get my account number and Transfer pin number and no one could provide it to me. Apparently the only way to get it transferred is to get the cellphone I had 7 years ago and read those information from that old phone. Unfortunately I broke it and got another one during those years. Be aware that Straight Talk will not allow you to transfer your cellphone number without the first phone you had when you registered with them. They have the numbers but cannot share them with you by business policy.