Straight Talk Wireless Reviews

Don't be fooled by their claims of unlimited plans, it's a lie. There are data caps on all their plans, it's really a case of false advertising.

Straight Talk is keep turning off our phones and bound by federal law they are required to fix any devices that are defective and they do not want to.

I just got back from a 7-week B2B2B cruise. I purchased the 7-Day International Roaming Perk on Aug 2nd (a whole ordeal in itself). When I arrived in Copenhagen on Aug 4 – I followed the instruction to activate the plan – no luck. Instructions said if you have problems – call or log into your account or the support site. I could not call as the Perk would not activate. I attempted to log into my account and the support site. I received an error stating “Access Denied. Your request was blocked by our security service.” (It appears Straight Talk blocks overseas access to its website.) I tried multiple times during my trip to activate the service and to contact Straight Talk - No luck as I was unable to call or connect to their site – and they have no email contact address.

Talked to Walmart in Sullivan, Mo tech department twice today trying to find out when a Straight Talk agent would be available. We were assured they would be there until 7 pm. Upon asking in tech at 6 pm we were informed that the rep and just left and they laughed at the fact that we had driven 45 minutes round trip. The tech department at Walmart in Sullivan, Mo is ran by children with no concept of the value of people's time and gas. I would recommend this store for your tech needs as a -5.

I paid $300 for an iPhone and thought it would be activated with Straight Talk, only to find out later that it was activated with Verizon. I thought the phone might be locked for 30 days. The phone is actually locked for a year after I paid $300 for it and I have no service at all. They refuse to help me. Absolutely refuse to let me speak to a supervisor, they have no service at all here and their customer service is a waste of time. I’m supposed to finish college this semester but I can’t even do my work because my phone never works even though I pay for unlimited every month. It constantly says sos where my signal bars are supposed to be. I will never get another Straight Talk phone. Not ever.

I've spent the last 4 hours calling 611 for help with technical support. Six phone calls listening to that stupid automated system. Each time my call was dropped or hung up on I don't know what happened but I have all bars for Wi-Fi strong Wi-Fi and no data. Joe person number 5 I told him that person number four Jericho I watched him take away my data bars and I had a line through it. Now I have no data. I call the sixth time and the ** woman who thinks she's serving pie and ice cream doesn't listen to me and hangs up on me when I tell her my story.

I would not use them for anything. I had to change carriers and called them for my account and my transfer PIN. Was told they would email pin to me within a hour and it has been 36 hours. Needless to say, I had to get a new number because of their poor service. Never again, not even for my dog if he ever could use a phone. Don't use Straight Talk.

I am deeply, deeply disappointed with this service, my service has been down to an outage for the past 24 hours & I'm missing a lot of money because of this issue & something needs to be done... I feel Straight Talk needs to compensate myself & everyone in my area that has been affected by this problem

Hello, I decided to do a Straight Talk phone for my home. I ordered 2 straight talk cards thru the Wal-Mart store and had them delivered. When I called to refill I ran in to all the problems. I started this before the service was interrupted with no help at all. Just a runaround. They said they put in tickets and no one could find only one of those straight talk then told me to go to Walmart. I was there for an 1 1/ 2 just for them to tell me they could do nothing and to call straight talk back. While in the store I called the customer service of Walmart 800 #. The front desk and the supervisor. No help there. They told me to call straight talk back.

Worse phone company ever to buy they customer service and management is terrible. I’m from Tulsa ok and been with them for over 5 years now and been treated like shit for the last 6 months, lack of data which of data towers and was not told anything, we have 5g, my phone still on LTE T-mobile network. I spoke with Jessica which she was a supervisor but did not help me, instead she told me she had fixed my data and didn’t, then the customer service lines blocked me from calling them. I've gotten money, took out my account by the workers stating I need a bill paid which is was already done

I've been a customer since 2012. The service is now owned by Verizon. It's absolutely awful. I wouldn't wish the service or customer service on my worst enemy. Verizon is clearly on their way out. DO NOT USE STRAIGHT TALK. I'm switching to T-Mobile or Mint. This company is shit. At your own risk.

Straight Talk was recommended to me by T-mobile representatives when we signed up for their internet service. Well, it turned out it was a welcome to "HELL'. After buying the equipment I wanted my landline phone number ported over to them from Centurylink. After three weeks and about four hours on the phone I gave up because of the runaround. I sent the equipment back to Cooper General in LaVerge, TN as instructed by a Straight Talk representative and received an email from USPS that it was delivered. I also sent a note with it that I was requesting a refund.

I was a long-time customer for years, but I fell for an offer from another provider a few years ago; I got tired of paying the high prices of a contract provider, so I went back to Straight Talk because I loved their service and still had their home internet service. I ported my phone and my husband's phone, and I had to do it twice. I continue to have issues, and I have been unable to make phone calls from my phone for almost a whole week! I am waiting for my renewal to go to Verizon.

I bought my phone and one month service, then let it go for 5 (?) months. I needed to restart but couldn't via phone. Customer support from the back of the phone card got my phone up and running, but I later found I had no phone service. I called ST and the repeated mantra at all levels was I had to have the phone card (didn't) or something else. It made no difference that the phone had to be activated to get where it was. Just a repeated mantra. I had witnesses to applying instructions to activate but they didn't care. I was supposed get a phone call on my old phone but I reiterated our conversations and they went stealth. Isn't there a federal agency that regulates phone service? Or maybe have Nick investigate.

Was sent a email stating I had enough points for a discount on my next refill. Went to add it to cart and add refill plan to refill account. Would not work. Called and they said that I'm only able to get $3 off my next refill so they are sending out fake emails for discounts and won't fix their mistake and make it right. They are mad. America is going to shut off all trade with them. Also don't get messages until hours later. Always drops calls and No one can speak English.

Straight Talk is charging me California state taxes and fees even though my residence and service location are in South Carolina. I provided ZIP code 29851 and have not represented myself as a California resident. Straight Talk’s system continues to classify my prepaid purchases/service as California and applies California taxes and fees. I believe these charges should be reviewed and corrected. I am requesting an investigation into why my account is being classified as California, correction of my tax/service location, and reimbursement or credit for any California-specific taxes and fees improperly charged.

My sister ordered a wifi box about a month ago that was pretty costly. It said it had a 2-3 day shipping.. there is STILL no tracking and STILL no item received! They are giving don't care attitude and a lengthy runaround. They refuse to give her a refund! My sister has retained a lawyer for this situation!

I bought a Bronze 10 GB Data card from Walmart and a phone. I was in desperate need of a phone because my phone stopped working at 10:00 PM. Once I tried to install the card the phone stated that the card was already in use. Walmart does not give refunds on this type of return. I called Straight Talk customer service and they said there is nothing they could do so I just wasted $35 thank you Straight Talk for nothing. You will never get my or my families business.

Never using Straight Talk again. My son killed his Galaxy S20+ hand me down. Bought a refurbished S23+ and proceeded to try to transfer the service to the new phone. 1st call...cannot use the current SIM and have to buy a new one. Went to WalMart and bought the only one they had $25 + $4.88 for the SIM. Got an Indian on the phone and spent over 30 minutes only to be told we purchased the wrong SIM. Got a refund from Walmart. Went back to Walmart today because they got the CORRECT ones on the truck today. 'Bring your own phone 3-in-1 SIM' for $4.88.

I have been a loyal Straight Talk customer for more than five years, and this has been one of the most frustrating customer service experiences I’ve ever had. Their customer service is incredibly difficult to deal with. Many representatives are hard to understand, and the call quality is often terrible. There is so much background noise during calls that it sounds like an entire call center is talking at once. It’s distracting, unprofessional, and makes it difficult to communicate or resolve even simple issues. Something as basic as requesting a replacement SIM card turned into an unnecessary hassle. Instead of receiving straightforward assistance, I spent far too much time trying to explain what I needed without getting a satisfactory resolution.

I ordered a new cell phone from Straight Talk on June 8, 2026. I put my correct address on the order form, but Straight Talk sent the phone to my old address in another city. The post office returned the phone to Straight Talk. I called their customer service four (4) times to try and get my refund and had terrible service. They hung on me, they put me on hold for long periods of time with no resolution. They lied to me and told me the refund would take 5 days, and that my refund would be by the 20th of June, and I didn't receive the refund. Had to file an FCC complaint and Straight Talk sent me an email. I called the Executive Service Line and again, was put on hold, asked repeatedly for the same info, and was finally told it should show up in my account next week. Straight Talk has literally the worst customer service I have ever encountered in 66 years. If the refund isn't in my account be next week, I'm filing a formal FCC complaint against Straight Talk.

I have used Straight talk for 2 years. Came to them from T-Mobile. Five days ago my phone did a system update and tries to connect back to Boost. I called and spent 15 hours on the phone with them over 5 days and no one can fix it. They can't give me a reimbursement and apparently will not give me a transfer pin either. 15 hours of my time and $45 and I have absolutely nothing. DO NOT EVER USE STRAIGHT TALK.

Customer service with straight talk is an absolute joke. I have been a customer of theirs for many many years and honestly not have had a lot of issues with service, However, I urge anyone using Straight Talk to be hesitant to order products offline. I ordered my product over 15 days ago. I did not receive the product due to their mislabeling the label with incorrect address information. They have received the product back, yet I have yet to receive a refund. When speaking to customer service not once but 3 times during this whole ordeal, of course they wanted me to purchase my order again. But I have not even received the order or the refund to begin with!

I should have read these reviews before my purchase. Could not get the phone activated (for my mom in case of emergencies). Going to my local Verizon store and will purchase a real phone.

Straight Talk customer service is a joke. They have allowed unauthorized charges to my account and are extremely rude. They have lost a loyal customer of 4 years.

I have never been so unsatisfied with a phone provider refilled 2 weeks ago and had another plan son stand by a customer representative named Princess Anne was assisting me and decided to add my reserved plan and when I call back to get help they did nothing to help. I just upgraded with yall but I will no longer be with you guys. Thanks for that. Maybe T-Mobile will do better.

I was a customer of this company for over 20 years. I was on auto pay. Once before there was a problem with my card. They emailed me. This time they didn't and because the account was dormant for more than 60 days (this was our land line which we never used) they refused to set it back up with the same number AND forfeited my accumulated "points" because "that is our policy." Garbage!

Horrible service. Internet connection works when and if it feels like it if you're lucky. My service goes out multiple times a day. The GPS does not work at all leaving you running around in circles getting lost repeatedly. Don't call customer support because they turn off your cellular network so your phone doesn't work at all. And then they lie about it but the only time my cellular network is turned off is when I am on hold waiting to be transferred to get help because all support tells you to do is turn your phone off for 15 seconds and turn it back on.

Customer services absolutely disgraceful! It is outsourced to another company in a different country! You cannot understand half of what they're trying to say but they do keep you on hold transferring you back and forth and giving you no information on how to cancel your service with them! They will not even allow you to change information which is incorrect on your account! What is the problem with these people? I've called seven times to cancel and I'm told they are unable to do this.

I have been with Straight Talk for years!! This past year has been the absolute worst having them as a service plan! You're only allowed 1 extension for your phone EVER IN LIFE, and it’s only for 3 days! Life happens, emergencies happen!! And you mean to tell me I can’t get an extension??? Ever again after only having 1? And I've been a loyal customer for YEARS! Absolutely not! On top of that the customer service lady literally no help. Would not transfer my call! She sat on the phone for 30 minutes and said nothing even after I voiced my frustrations to her. She simply said I’m not transferring you because I already told you you had to pay. They're just going to tell you the same thing. Horrible! VERY UNPROFESSIONAL!!

Straight Talk's service is absolutely horrible. It’s unreliable. They throttle down at the end of the month and it almost never works. The customer service is horrible. Their service is horrible. The coverage is horrible. Everything about this company is disgusting. Don’t waste your time or money using them ever.

The customer service is the worst ever and their internet payment doesn't work. My phone is off and making a payment through the website seems to have time restraints. I'm switching service providers tomorrow, this isn't worth it at all... There are far better/cheaper providers available. I'm done

I called their customer service because I was trying to switch carriers because my price went up on my monthly payment which I didn’t know was gonna happen and I called to get my phone unlocked because I also didn’t know my phone was locked when I purchased the phone through Straight Talk - which means you can’t switch to a different carrier for a whole year - when I called up there I was met with unkindness and just straight up rude response responses, every time I would tell them what was on my heart. I was met with a script being read back to me the same thing, they just say the same thing over and over again like they’re not even hearing what you’re saying to me.

Straight Talk as for Cell service & dependability are great, just hope that you never have to deal with customer service for any issues. They have the most incompetent customer service staff you ever experienced. You will not get to speak to a supervisor.... Period. Just hope they resolve your issue. You get what you pay for. Good service for the money but the Service end of it, is a HUGE NO! Don't buy the insurance either, it's a complete waste of money as it's prorated not in the customer's favor either.

Don't go with this company at all. They are committing complete fraud about their services and they don't care either. Their unlimited plan has a cap on how much data you can actually use and once you reach it they lock your service completely until your next cycle date. I use the platinum plan and just found out about this. They offer unlimited plans with limited data and then lie about it straight to your face. DO NOT trust this company or the customer service that you can't understand because they're not English or Spanish. They'll give you the runaround and then laugh and say we're sorry but we can't do anything about it. They're egregious nonchalant mannerisms don't help to resolve the situation about anything either. If I could I'd give negative stars.

If you're thinking about getting Straight Talk don't. It's worthless. Coverage map says excellent coverage in my area, that is a lie. I believe all carriers say that just to hook you. Used to be great before verizon bought them. Now it's straight garbage.

I've had Straight Talk for many years. But the service has become worse, and the customer service is horrible. "Mary" employee #** (if she gave me the correct name and #) is rude and extremely unhelpful. Both of my Straight Talk phones were disconnected from service four days prior to the renewal date, even though I had already paid for the upcoming 12 months. So, no phone service for days I paid for. I'm done with Straight Talk!

I have been with Straight Talk for 13 years and I am incredibly DISAPPOINTED by the decline in this company’s service. I cannot make or receive calls or texts even though I pay my bill every month automatically. Do yourself a favor and run as fast as you can away from this pathetic company!!!

If I could give 0 stars I would. It has to be the worst customer service I have ever dealt with. I ordered a tablet from them. The tablet never came. According to the tracking it was set to be delivered. It never was. I tried to submit a claim with UPS, but I could not because Straight talk put restrictions on the package that only they can file a claim. Ok, no problem, or so I thought. I tried to contact customer service, they told me to contact UPS. I tried UPS again, they said I had to contact Straight Talk, needless to say after call each place 5 times and numerous chat conversations, I got nowhere!!

Find anything else to use! These people are just professional scam artists!! The worse customer support ever. The app they use is absolutely garbage. The website is pure rage bait and any sale or deal they offered is most assuredly a scam. Horrible people and company.