Straight Talk Wireless Reviews

I have been a loyal Straight Talk customer for more than five years, and this has been one of the most frustrating customer service experiences I’ve ever had. Their customer service is incredibly difficult to deal with. Many representatives are hard to understand, and the call quality is often terrible. There is so much background noise during calls that it sounds like an entire call center is talking at once. It’s distracting, unprofessional, and makes it difficult to communicate or resolve even simple issues. Something as basic as requesting a replacement SIM card turned into an unnecessary hassle. Instead of receiving straightforward assistance, I spent far too much time trying to explain what I needed without getting a satisfactory resolution.

I ordered a new cell phone from Straight Talk on June 8, 2026. I put my correct address on the order form, but Straight Talk sent the phone to my old address in another city. The post office returned the phone to Straight Talk. I called their customer service four (4) times to try and get my refund and had terrible service. They hung on me, they put me on hold for long periods of time with no resolution. They lied to me and told me the refund would take 5 days, and that my refund would be by the 20th of June, and I didn't receive the refund. Had to file an FCC complaint and Straight Talk sent me an email. I called the Executive Service Line and again, was put on hold, asked repeatedly for the same info, and was finally told it should show up in my account next week. Straight Talk has literally the worst customer service I have ever encountered in 66 years. If the refund isn't in my account be next week, I'm filing a formal FCC complaint against Straight Talk.

I have used Straight talk for 2 years. Came to them from T-Mobile. Five days ago my phone did a system update and tries to connect back to Boost. I called and spent 15 hours on the phone with them over 5 days and no one can fix it. They can't give me a reimbursement and apparently will not give me a transfer pin either. 15 hours of my time and $45 and I have absolutely nothing. DO NOT EVER USE STRAIGHT TALK.

Customer service with straight talk is an absolute joke. I have been a customer of theirs for many many years and honestly not have had a lot of issues with service, However, I urge anyone using Straight Talk to be hesitant to order products offline. I ordered my product over 15 days ago. I did not receive the product due to their mislabeling the label with incorrect address information. They have received the product back, yet I have yet to receive a refund. When speaking to customer service not once but 3 times during this whole ordeal, of course they wanted me to purchase my order again. But I have not even received the order or the refund to begin with!

I should have read these reviews before my purchase. Could not get the phone activated (for my mom in case of emergencies). Going to my local Verizon store and will purchase a real phone.

Straight Talk customer service is a joke. They have allowed unauthorized charges to my account and are extremely rude. They have lost a loyal customer of 4 years.

I have never been so unsatisfied with a phone provider refilled 2 weeks ago and had another plan son stand by a customer representative named Princess Anne was assisting me and decided to add my reserved plan and when I call back to get help they did nothing to help. I just upgraded with yall but I will no longer be with you guys. Thanks for that. Maybe T-Mobile will do better.

I was a customer of this company for over 20 years. I was on auto pay. Once before there was a problem with my card. They emailed me. This time they didn't and because the account was dormant for more than 60 days (this was our land line which we never used) they refused to set it back up with the same number AND forfeited my accumulated "points" because "that is our policy." Garbage!

Horrible service. Internet connection works when and if it feels like it if you're lucky. My service goes out multiple times a day. The GPS does not work at all leaving you running around in circles getting lost repeatedly. Don't call customer support because they turn off your cellular network so your phone doesn't work at all. And then they lie about it but the only time my cellular network is turned off is when I am on hold waiting to be transferred to get help because all support tells you to do is turn your phone off for 15 seconds and turn it back on.

Customer services absolutely disgraceful! It is outsourced to another company in a different country! You cannot understand half of what they're trying to say but they do keep you on hold transferring you back and forth and giving you no information on how to cancel your service with them! They will not even allow you to change information which is incorrect on your account! What is the problem with these people? I've called seven times to cancel and I'm told they are unable to do this.

I have been with Straight Talk for years!! This past year has been the absolute worst having them as a service plan! You're only allowed 1 extension for your phone EVER IN LIFE, and it’s only for 3 days! Life happens, emergencies happen!! And you mean to tell me I can’t get an extension??? Ever again after only having 1? And I've been a loyal customer for YEARS! Absolutely not! On top of that the customer service lady literally no help. Would not transfer my call! She sat on the phone for 30 minutes and said nothing even after I voiced my frustrations to her. She simply said I’m not transferring you because I already told you you had to pay. They're just going to tell you the same thing. Horrible! VERY UNPROFESSIONAL!!

Straight Talk's service is absolutely horrible. It’s unreliable. They throttle down at the end of the month and it almost never works. The customer service is horrible. Their service is horrible. The coverage is horrible. Everything about this company is disgusting. Don’t waste your time or money using them ever.

The customer service is the worst ever and their internet payment doesn't work. My phone is off and making a payment through the website seems to have time restraints. I'm switching service providers tomorrow, this isn't worth it at all... There are far better/cheaper providers available. I'm done

I called their customer service because I was trying to switch carriers because my price went up on my monthly payment which I didn’t know was gonna happen and I called to get my phone unlocked because I also didn’t know my phone was locked when I purchased the phone through Straight Talk - which means you can’t switch to a different carrier for a whole year - when I called up there I was met with unkindness and just straight up rude response responses, every time I would tell them what was on my heart. I was met with a script being read back to me the same thing, they just say the same thing over and over again like they’re not even hearing what you’re saying to me.

Straight Talk as for Cell service & dependability are great, just hope that you never have to deal with customer service for any issues. They have the most incompetent customer service staff you ever experienced. You will not get to speak to a supervisor.... Period. Just hope they resolve your issue. You get what you pay for. Good service for the money but the Service end of it, is a HUGE NO! Don't buy the insurance either, it's a complete waste of money as it's prorated not in the customer's favor either.

Don't go with this company at all. They are committing complete fraud about their services and they don't care either. Their unlimited plan has a cap on how much data you can actually use and once you reach it they lock your service completely until your next cycle date. I use the platinum plan and just found out about this. They offer unlimited plans with limited data and then lie about it straight to your face. DO NOT trust this company or the customer service that you can't understand because they're not English or Spanish. They'll give you the runaround and then laugh and say we're sorry but we can't do anything about it. They're egregious nonchalant mannerisms don't help to resolve the situation about anything either. If I could I'd give negative stars.

If you're thinking about getting Straight Talk don't. It's worthless. Coverage map says excellent coverage in my area, that is a lie. I believe all carriers say that just to hook you. Used to be great before verizon bought them. Now it's straight garbage.

I've had Straight Talk for many years. But the service has become worse, and the customer service is horrible. "Mary" employee #** (if she gave me the correct name and #) is rude and extremely unhelpful. Both of my Straight Talk phones were disconnected from service four days prior to the renewal date, even though I had already paid for the upcoming 12 months. So, no phone service for days I paid for. I'm done with Straight Talk!

I have been with Straight Talk for 13 years and I am incredibly DISAPPOINTED by the decline in this company’s service. I cannot make or receive calls or texts even though I pay my bill every month automatically. Do yourself a favor and run as fast as you can away from this pathetic company!!!

If I could give 0 stars I would. It has to be the worst customer service I have ever dealt with. I ordered a tablet from them. The tablet never came. According to the tracking it was set to be delivered. It never was. I tried to submit a claim with UPS, but I could not because Straight talk put restrictions on the package that only they can file a claim. Ok, no problem, or so I thought. I tried to contact customer service, they told me to contact UPS. I tried UPS again, they said I had to contact Straight Talk, needless to say after call each place 5 times and numerous chat conversations, I got nowhere!!

Find anything else to use! These people are just professional scam artists!! The worse customer support ever. The app they use is absolutely garbage. The website is pure rage bait and any sale or deal they offered is most assuredly a scam. Horrible people and company.

Completely unprofessional customer service and lying about the unlocking policy. Way too expensive for the service coverage as well.

I needed home internet service and was told about Straight Talk's home router. After talking to their customer service it was established that that service is available in my area so I bought the router and a sevice plan and as I am in the process of activating it, I'm running into problems. So I call customer service now after device and plan are paid for we don't provide that service in your area yet. These people really are scumbag scammers

If I could give this a negative 100000 I would. This service is the most horrible shit service I have ever had! Every call I make it hangs up whenever. I NEVER have working internet. I pay 70$ a month for absolute SHIT! I HATE THIS FRICKING SERVICE. DO NOT WASTE YOUR TIME OR MONEY WITH THIS CRAP!

This company made me go through hours on the phone, including 4 hours of my Sunday, wasted talking to customer service because they're too incompetent to complete a basic phone port. I ported my number over from Boost, doing everything necessary on my end, only for them to fail to port my number over with 4 days and hours of me on the phone to do so. Their incompetence made me lose hours of my weekend, and the phone number I've had for years. All because they can't complete a basic phone port. Stay far away, they're overpriced, their service is terrible, and their customer service is incompetent to the point of being dangerous. They wasted hours of my time, my money, and they stole my phone number. Truly an utter disgrace of a company on every conceivable level.

The WORST phone service you could ever have. My mom ordered a phone 3 TIMES and still didn't receive it, can't even use my phone uptown because the service is that bad. Spoke with customer service. They told her there was nothing they could do. Worst service ever. Don't use them.

DO NOT and I repeat DO NOT buy from them, if you try to switch your carrier, they will charge you. USE AT&T. AND they canceled our iPhone 17 order three times. I do not recommend if you want a good phone and their service is so bad you can’t even load up Instagram or any app. It is the worst and I repeat the worst thing you can ever use is the carrier ever.

I had Straight Talk for about 8 years. Same number. Over the last year, I had this happen twice. After paying my bill over the phone. I had my phone shut off as if I didn't pay my bill. Customer service would have me try a troubleshooting technique. It wouldn't work. And I'd get back on the site after shutting down my phone and start over with a new agent. 6 hours and at least that many different agents later, and I was still trying to get it resolved. Then, no apologies. No free service. Not even a discount on future service.

I’m highly upset. Yesterday spoke to an agent that said I would get a free month of service. They disconnected the call. Tonight, I call, they said “oh let me get you to that department” man picks up, say's “yes I’ll help you with that” places me on hold for 20 minutes, I say hello over and over and over. Nothing. Then the call disconnects again. I call back, the agent has no idea what I’m talking about and says there is no department. I hang up and same story 3 more times. Finally I get to someone that says “oh yes let me get you to that department." Someone picks up and says “I’ll help you with that, the agent you spoke to will call you after we disconnect the call”. No one ever called. I am outraged!!!!

First off they gave me an area code that was not my city, when I tried to change it they said that the phone would not work properly and hung up on me after nearly 30 minutes, so I called back and asked to cancel my account and refund my $37, was literally on the phone for 48 minutes to get the refund.. Worst experience ever, and they barely speak english.. Avoid this nightmare at all costs.. I wish I could give them -10 stars.

4 years, few times had a problem, now they steal data stop service day before. This service has went to shit,

Straight Talk is the worst, got me a phone from them, service sucks, and their customer service do also, been trying to get me a new company for a year now and they don't want to unlock my phone or give me my transfer pin.

Paid for time for my son‘s phone, we called, got hung up on five times, people laughing and joking in the background from their call center. People were able to get the account with the same information and others told us they couldn’t. They kept on hanging up and playing games and try to get a refund on the amount charge, refused to give me any information supervisor or to stop the charges on my credit card. This company is the worst company we’ve ever dealt with in our life. Poor customer service, no help whatsoever, send us to buy a new SIM card for 30 some dollars which we did not even need and could not return. If somebody from corporate could call me back that would be wonderful or text me back. Never got phone working or help find a dispute with my credit card company

How can you sell something you don't have? I bought a phone on May 23rd. Customer service says my order has been processed and waiting for the carrier to pick up. Well, how come I've received 2 different emails saying: "Sorry but your order is on back order and will be filled ASAP."

I'm in full time DoorDash driver and I expect to have a phone turned on with mobile data to do my job. I paid for my service last Friday and now I have no service. Unacceptable.

I just purchased a phone card recently with Straight Talk. I uncovered that someone else is using my service on another phone. Instead of helping me after I verified my account the lady kept asking me to grab the phone that someone else is stealing my service on. Beware of this company. They have people stealing your phone service and she told me all I could do was to purchase a new phone card. That's it!!! Wow! She wouldn't even shut the phone off, stealing my service and continued to argue with me. I am so upset right now at them. I hate their service and I am going to every posting to slam them for their rude and unprofessional service. How dare them call me a liar basically and then tell me I owe. I haven't been able to use my phone in weeks cause someone is stealing my service with an "upgrade" that I didn't make.

I picked up a Straight Talk phone to cover a couple of months while my contract phone is away for repair or replacement. First month wasn't all that bad, it seemed to work as a phone service. Then the fun started. I got a text offering me $5 of my next months renewal, not a great deal but I figured I may as well take advantage of it. Except the link I was sent didn't work, it didn't take me to a renewal option as it stated it would but just to the generic website. But okay, I tried to log in. It kept telling me I was using the wrong password. (I wasn't.) So for the next 45 minutes I fought with it. Multiple times I had it send me two step verification codes, confirmed my e-mail and phone number, again multiple times.

The Autopay randomly stops working every few months and our phones get shut off. Trying to resolve anything through the website is futile so you have to call, but can't call because the phone is shut off. If you can use another phone to actually call Customer Service it is a living nightmare trying to get through and get ahold of someone who can actually help. It is not worth it!

The absolute worst customer service if that’s what you would even call it… Do not even bother.

ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. They will not help you solve a problem. They are too busy trying to sell you a bigger plan! One of my lines ran out of data. I tried several times to refill that one line and it kept refilling my entire account! For the NEXT Month!!! When I then tried to use points to refill that one line, it did it again and applied it to the following month! I contact customer service, and all he wants to do is upgrade my plan to a bigger one that costs more money. Well, sad to say that after my plan is done, I will be CANCELING my service with them. Absolutely tired of dealing with this lying, cheating company!